7 jobs found

Job Title: Technical Account Manager Location: Newbury Salary: £45,000 - £50,000 per annum OTE £70,000 Job Type: Permanent, Full Time At Netteam tX, we recognise and develop talent, and look to retain talent through the creation of career opportunities, lateral and horizontal. Our culture is centred around our belief in continually refining our skills and knowledge, collectively as a team as well as individually. We actively encourage creativity and innovation, and we strongly believe that it is our people that make us great. About the role: We are seeking a Technical Account Manager to serve as a strategic advisor and technical liaison between our organisation and clients. Your core objective will be to drive customer satisfaction, retention, and technology adoption by aligning our solutions to client needs and business goals. You will build strong relationships with stakeholders, provide proactive technical support, and identify opportunities for service improvement and growth. Responsibilities: Client Engagement & Relationship Management - Act as the primary technical contact for assigned clients and maintain trusted relationships with key stakeholders. - Lead regular service reviews, including quarterly business reviews and roadmap discussions. - Ensure Account Managers deliver high-quality service and identify opportunities for growth. Technical Strategy & Advisory - Gain an in-depth understanding of client IT environments, business priorities, and challenges. - Offer expert guidance on IT best practices, solution optimisation, and innovative technology adoption, including cloud services, cybersecurity, and workplace technologies such as Microsoft 365, Azure, AWS, and Google Cloud Platform. - Translate technical concepts into business-aligned language for non-technical stakeholders. - Advise on emerging technologies like AI and machine learning, and how these can support client objectives. - Help clients define and manage IT budgets, including cost-benefit analysis and ROI evaluation of IT investments. Service & Project Oversight - Monitor service performance metrics and ensure effective issue resolution in collaboration with internal teams. - Work with project managers and engineers to deliver successful IT projects such as hybrid cloud setups, network security, and software deployments. - Advocate for clients within the organisation, leveraging ITIL frameworks and service management tools to escalate and resolve concerns. Account Growth & Opportunity Identification - Use data analytics and CRM systems to identify upselling and cross-selling opportunities. - Collaborate with the sales team to develop technical proposals tailored to client needs. - Provide technical insights during license and renewal negotiations. - Promote new products and services, ensuring all potential growth opportunities are explored. - Maintain regular pipeline forecasts for both your clients and your team. Mentorship - Mentor Account Managers on technical alignment appropriate to their accounts. - Work with the Director of Sales Ops & Customer Success to maintain and optimise the tech stack. Compliance & Security - Maintain a solid understanding of Information Security Management Systems (ISMS) and ensure compliance with data protection policies and regulations. About you: Experience: - Proven experience as a strategic IT advisor to senior clients, ideally as a TAM, Solutions Consultant, or Engineer. - Strong background in IT infrastructure, cloud services, cybersecurity, and modern workplace technologies. - Experience in MSP and IT sales, developing new business, managing client relationships, and leading sales initiatives. - Ability to lead client-facing discussions focused on both business needs and technological solutions. - Commercial awareness with a knack for identifying value-based solutions. - Extensive experience managing large client accounts, translating technical concepts for non-technical stakeholders, and influencing decision-makers. - Proficiency with CRM systems, using data to manage client relationships and optimise sales. - A degree or equivalent is highly desirable. Personal Attributes: - Friendly, professional, and commercially astute. - Strategic, excited about tech, and able to engage stakeholders. - Strong written and verbal communication skills, especially when explaining technical issues to non-technical clients. - Clear and frequent communicator who values problem-solving and learning. - Disciplined and able to prioritise and execute tasks under pressure Why join us? - Work-life balance is the norm, not a perk. - Enjoy a fun, productive environment with a supportive team. - Workplace pension provided. - Access to comprehensive in-house and external training. - Competitive salary reflecting your skills and experience. Please click on the APPLY button to send your CV and Cover Letter for this role. Candidates with experience of: Support Analyst, IT Advisor, IT Account Manager, SQL, Technical Account Manager, Solutions Consultant, Customer Success Executive, Customer Excellence Manager, Client Support, IT Services Manager, IT Sales Account Manager, may also be considered for this role.

Andy File Associates Limited is working as a Recruitment Agency on behalf of our client with regards this permanent position. Salary £30000 - £35000 plus car allowance, monthly, quarterly and annual bonuses. Overview: Are you an IT account manager with experience working for a MSP or have IT experience in a similar role. Do you have strong business operational knowledge, are super organised with excellent personable communication skills. Our client is going through an extended period of growth and are looking for people with your skills to come in and join their Team. The primary focus of this role is to develop and expand both current managed support customers and new clients by collaborating closely with them to understand their business objectives. A close relationship, both in person and virtually, will be required with the wider Sales and Marketing team, Project Team, and the Service Desk to ensure the customers requirements are clearly understood and delivered. The role will require excellent organization, communication, and relationship-building skills. Key Responsibilities: Client Relationship Management: Cultivate and maintain strong relationships with key clients to understand their business objectives and IT requirements through regular strategic review meetings. Serve as the primary point of contact for strategic accounts. Account Growth and Retention: Develop and implement strategic account roadmaps to drive revenue growth and achieve sales targets. Identify opportunities and demonstrate the customer journey using our client s Proven Partnership Process. Identify upsell and cross-sell opportunities within existing accounts to optimise client value. Proactively address client concerns and collaborate with internal teams to ensure customer satisfaction and retention. Strategic Planning: Collaborate with the sales, marketing, and technical teams to align solutions with the client needs and industry trends. Work with the technical consultants to provide insights and recommendations to clients on IT best practices, emerging technologies, and innovative solutions. Contract Management: Oversee the negotiation and renewal of contracts ensuring favourable terms for both the client and our client. Produce and maintain accurate contractual paperwork for both new and existing contracts. Maintain accurate records of contract details, service agreements, and client interactions using our company CRM. Conduct new client onboardings for users, working with the Service Desk and Project Team to clearly set expectations from the start. Collaboration and Communication: Foster collaboration across internal departments to deliver exceptional customer service. Communicate effectively with clients regarding service updates, new offerings, and industry insights. Skills required: Experience in strategic account management preferably within a MSP. Excellent communication and presentation skills. Ability to manage a diverse workload and work calmly under pressure with an organised and methodical approach to tasks. Customer Experience remaining the driver at all times. Exceptional teamwork skills. Hours of work: Monday to Friday 9am 5.30pm (occasionally overtime may be required to fulfill client requirements). Bonus: Monthly individual bonuses and quarterly and annual team bonuses are very achievable. Role: Hybrid, Mondays are office days for the team, Tue-Fri optional WFH and/or working from Client Locations. Benefits: Without being that company, our client family really is like a family. The Senior Leadership Team provide all employees with the tools and support they need to accelerate both personal and professional development. As well as delivering Quarterly Company Social Events, targets to implement a 4 Day Working Week (even as a Service Provider), and flexible working. Our culture and values are of utmost importance to every member of our team. From an employee of the quarter and Westfield Health .

Job Title: Senior Cloud Consultant Location : Leeds Salary: Competitive Job Type: Permanent, Full-time The Pure Technology Group is a leading provider of technology services and solutions to SME, corporate and public sectors. Technology is designed to match customer strategy: cloud, hybrid, on-premise, mobile from DataCentre to Device. Investment in the talent, skill and dedication of our people translates universally into exemplary customer service; on time, every time, all of the time. Key Responsibilities and Accountabilities: End to end analysis, design and delivery of cloud solutions Daily resource management and communication on progress, risks and deadlines Pre-Sales activity including project consultancy & ongoing client collaboration Project deployment Service delivery Lead and contribute to service catalogue development; organising, leading and orchestrating the review of current technical solutions and development of new and enhanced solutions Close liaison with vendor and IT channel contacts to utilise vendor pre-sales and technical resource effectively to supplement and augment internal resources Organise technical overview training sessions for sales and measure results Experience of dealing with difficult situations and escalations that may arise Mentoring and training members of the team Technical Requirements: Require experience designing solutions around the following: Azure Virtual Desktop Azure Greenfield deployments Azure Infrastructure migrations Azure SQL Well architected framework Required experience of and strong skills with the following: PowerShell Azure Automation Azure Infrastructure Azure Bastion Azure Security Azure Sentinel Azure Policy Azure Networking Azure lighthouse Nice to haves: Experience with Azure Data lake Infrastructure as code experience Kusto Query Language Qualifications: Azure administrator Azure solution architect Azure security Benefits: Excellent salary; Car Allowance A vibrant, value driven, high energy, supportive environment in which people are developed to thrive! Leading bonus plan and/or profit share Life insurance Pension Gym contribution and time Birthday benefit Loyalty rewards Employee benefit platform Tech purchase scheme Private healthcare (subject to role/length of service) Quarterly recognition awards Regular social events and treats Professional development plans, funded training and accreditations Wellness programmes Employee Assistance Programme / professional counselling Refer a friend bonus Newly refurbed high tech work environment including free parking Please click the APPLY button and to submit your CV and Cover Letter. Candidates with experience or relevant job titles of; Senior Cloud Consultant, Cloud Consultant, MSP, Azure, Modern workspace, project deployment and end to end analysis may also be considered.

The role of the Principal Technical Consultant (Networking) with in this MSP is to be the most senior technical resource to consult, design, plan and implement highly complex technical networking projects to an extremely high standard. To work closely with the other technical teams, and to act as a mentor in their chosen fields. To inspire others with their enthusiasm and drive particularly pertaining to their core areas of technology. The Principal Technical Consultant will also support the Sales and Solutions teams to provide the technical expertise required to close sales opportunities and propose the current plan to better serve customers. This will typically involve technical presentations, solution demonstrations, solution design/configuration, proposals, bid response documentation, Statement of Work creation, HLD and LLD documentation, which must always be produced to a very high standard. Be a focal point for the team completing peer reviews regularly and ensuring very high standards across the team. Must be eligible for Security Clearance. Work from home / hybrid working options available. Certifications: Essential CCIE (Enterprise Infrastructure or Data Center preferred), One or more CCNP (Enterprise, Data Center, Security, or Collaboration preferred). Fortinet NSE4 or greater. Desirable Meraki Solutions Specialist. VMware VCP-NV (2020); VCAP-NV(Deploy) (2020). AWS and Azure associate-level accreditations. Experience & Skills: - Proven track record with: Cisco Networking and Switching / ACI / SDA / DNAC / Meraki Networking & Switching / HPE Aruba / Nexus Family range (configuration & troubleshooting) / Security with Cisco ISE, ASA, and Firepower. - Demonstrable exposure to NSX design and implementation and Cloud security with thorough understanding in UCS/ Hyperflex. - Ideally worked with Checkpoint, Juniper and Palo Alto. - Technically lead from the front. - Actively attends internal meetings and encourages others to do the same. - Holds, maintains, and continues to develop industry - Recognised expert-level technical relevance through prior experience from being involved in delivering complex projects, appropriate vendor certifications, technical training in core and associated skills (multi-skilled), vendor relationships, industry awareness and attendance / participation in trade/vendor events. - Is able to continually demonstrate exceptional skills in time-management, planning, sales, and all types of communication - Has proven extensive commercial awareness, able to protect the interests the company in all aspects of professional services delivery. - Is able to continually demonstrate comprehensive knowledge and experience of technical infrastructure hardware, software, and solutions, as well as extensive expert-level technical experience in one or more relevant fields. - Is able to continually demonstrate delivery of quality and consistency whilst delivering excellence and at the same time continuing to strive for improvement. - Prior experience working in an IT Services organisation, IT channel, or value-added reseller. Salary £80K to £110K plus 10% bonus paid quarterly plus benefits.

Appsbroker is Google's largest MSP in Europe for Google Cloud We offer you opportunities to work on leading-edge cloud services to some of the world's most exciting brands, in sectors from retail through automotive to finance. We expose you to some of the most exciting Cloud transformation and optimisation project opportunities utilising Google Cloud Platform (GCP). Our ongoing growth has resulted in opportunities being created in our Platform, Data, AppMod and HPC areas of business. We are seeking aspiring and established consultant engineers to drive forward our customers journey on Google Cloud. Day to Day Joining a brilliant team of 150+ people spread throughout the UK and Romania, you'll find Appsbroker is dynamic and the role is varied (there is no 'typical day') and truly 'end to end' so you'll get involved in a wide range of activities but here is what to expect: Meet with enterprise level customers, either at pre-sales or discovery stages, assessing and refining their technical requirements. Design, build, test, deploy and support the agreed solution collaborating with a multi-functional team across Appsbroker, the Client and Google. Work with colleagues and your own initiative to develop internal tooling for the wider Platform Team and mentor/skill up more junior colleagues to help them meet their career aspirations. Potential travel to client sites as appropriate (when restrictions allow) What we need from you Hands on experience with GCP - Google Cloud Platform Knowledge around various technologies related to; containerisation (kubernetes), config management (puppet, chef, ansible), Scripting (python, bash), infrastructure as code (terraform) and CI tools such as GitlabCI, Jenkins. cloud infrastructure components and DevOps tools such as Docker, Kubernetes, Helm, Ansible, GitLab, Jenkins, Terraform to name a few. Articulate communication skills to explain complex solutions to external or internal customers in a clear and concise manner, aligned with the ability to adjust style to a varied audience within an organisation. Ideally, you will have exposure working in a consultancy or professional services role. (We can develop you if you have only worked with internal customers) Benefits: Outstanding learning opportunities with clear paths to become certified in GCP and work with the finest engineers on the platform 25 days' basic holiday 4 x salary life assurance Contributory pension Private medical insurance Flexible working and work from home options Employee Assistance Programme Appsbroker is committed to building a diverse and inclusive community where we can all be ourselves and succeed on merit. As an applicant please review our Privacy statement on our website.