SAP SE
User Assistance Developer Specialist/ Senior (Technical Writer) At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. Meet the team The Sovereign Cloud Automation & Tooling (SAT) Team drives automation, security, and compliance for Sovereign Cloud across AWS, Azure, and OpenStack, leveraging IaC, CI/CD, and observability and develops Operations Control Plane (OCP) which orchestrates provisioning, monitoring, and lifecycle management, integrating with our SAP internal tools like SPC, CRM, and cloud automation for efficient cloud operations for our Cloud Delivery Regions in UK, CAN, AUS and upcoming new regions. What you will do Develop and maintain end-user documentation, API guides, admin guides, and how-to content for SAT tools and OCP. Collaborate with developers, product owners, and UX designers to understand technical concepts and translate them into clear, concise content. Create structured, reusable documentation using DITA, Markdown, or similar frameworks. Maintain and manage documentation in internal portals, Wikis, and documentation platforms (e.g., GitHub, Confluence, or SAP Companion). Ensure all documentation meets compliance, accessibility, and localization standards, especially for Sovereign Cloud environments. Contribute to release documentation, including feature descriptions, known issues, and change logs. Drive continuous improvement of the documentation experience based on user feedback and analytics. Support internal training and onboarding by creating supporting materials, FAQs, and technical walkthroughs. What you Bring Proven experience as a Technical Writer/User Assistance Developer, preferably in cloud or enterprise software environments. Strong understanding of cloud infrastructure, DevOps, and SaaS products (experience with OCP, AWS, Azure, or OpenStack is a plus). Proficiency with documentation tools like DITA CMS, Markdown, Git, Confluence, or Adobe FrameMaker. Experience writing for technical and developer audiences, including APIs, CLIs, and configuration guides. Familiarity with Agile development processes and collaboration tools like Jira and GitLab. Excellent written and verbal communication skills in English. Ability to manage multiple documentation streams and deadlines in a fast-paced environment. Preferred Qualifications Knowledge of Sovereign Cloud compliance and regulatory documentation requirements. Experience documenting tools related to Infrastructure as Code (IaC), CI/CD, observability, or cloud automation. Background in computer science, engineering, or a related technical field. Join us to make a difference by delivering world-class technical documentation for Sovereign Cloud solutions! Bring out your best SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best. We win with inclusion SAP's culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone - regardless of background - feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world. EOE AA M/F/Vet/Disability: Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability. Requisition ID: 420894 Work Area: Software-Design and Development Expected Travel: 0 - 10% Career Status: Professional Employment Type: Regular Full Time Additional Locations: .
User Assistance Developer Specialist/ Senior (Technical Writer) At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. Meet the team The Sovereign Cloud Automation & Tooling (SAT) Team drives automation, security, and compliance for Sovereign Cloud across AWS, Azure, and OpenStack, leveraging IaC, CI/CD, and observability and develops Operations Control Plane (OCP) which orchestrates provisioning, monitoring, and lifecycle management, integrating with our SAP internal tools like SPC, CRM, and cloud automation for efficient cloud operations for our Cloud Delivery Regions in UK, CAN, AUS and upcoming new regions. What you will do Develop and maintain end-user documentation, API guides, admin guides, and how-to content for SAT tools and OCP. Collaborate with developers, product owners, and UX designers to understand technical concepts and translate them into clear, concise content. Create structured, reusable documentation using DITA, Markdown, or similar frameworks. Maintain and manage documentation in internal portals, Wikis, and documentation platforms (e.g., GitHub, Confluence, or SAP Companion). Ensure all documentation meets compliance, accessibility, and localization standards, especially for Sovereign Cloud environments. Contribute to release documentation, including feature descriptions, known issues, and change logs. Drive continuous improvement of the documentation experience based on user feedback and analytics. Support internal training and onboarding by creating supporting materials, FAQs, and technical walkthroughs. What you Bring Proven experience as a Technical Writer/User Assistance Developer, preferably in cloud or enterprise software environments. Strong understanding of cloud infrastructure, DevOps, and SaaS products (experience with OCP, AWS, Azure, or OpenStack is a plus). Proficiency with documentation tools like DITA CMS, Markdown, Git, Confluence, or Adobe FrameMaker. Experience writing for technical and developer audiences, including APIs, CLIs, and configuration guides. Familiarity with Agile development processes and collaboration tools like Jira and GitLab. Excellent written and verbal communication skills in English. Ability to manage multiple documentation streams and deadlines in a fast-paced environment. Preferred Qualifications Knowledge of Sovereign Cloud compliance and regulatory documentation requirements. Experience documenting tools related to Infrastructure as Code (IaC), CI/CD, observability, or cloud automation. Background in computer science, engineering, or a related technical field. Join us to make a difference by delivering world-class technical documentation for Sovereign Cloud solutions! Bring out your best SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best. We win with inclusion SAP's culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone - regardless of background - feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world. EOE AA M/F/Vet/Disability: Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability. Requisition ID: 420894 Work Area: Software-Design and Development Expected Travel: 0 - 10% Career Status: Professional Employment Type: Regular Full Time Additional Locations: .
SAP SE
At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. What you'll do: Summary: We are looking for a Senior DevOps supporting the Global Sovereign Cloud Delivery team in laying the foundation towards a unified and competitive business in the regulated industry. Within the newly formed Sovereign Cloud Delivery organization, we are responsible for operating a multitude of SAP solutions according to local certification requirements. We established a small global team, which focuses on standardization and alignment between the various regional operations teams, who will execute their day-to-day activities based on global guidance. The Role: You will be part of this Global team and assume responsibility for defining operating standards for applications within Sovereign Cloud boundaries. You will strongly cooperate with other teams in Development and Customer Success, as well as the National Security Services (NS2) organization. Starting with Standard Operating Procedures, you will be defining a global operations model. You will spend significant time liaising between all involved stakeholders. The role includes the following tasks: Defining Standard Operating Procedures and rolling them out to all Sovereign Cloud target markets Liaise with the LoB Cloud Operations Teams to transfer their best practices into a Sovereign Cloud version Identify deviations to Global Standards due to local legislation and limit those as much as possible Continuously monitor process adherence Regular improvement of processes based on input from the regional operations teams Provide input to the engineering organization within Sovereign Cloud with respect to requirements from Delivery point of view Participate in Customer meetings What you bring: You bring a deep understanding of operations processes in one or more of the following SAP Solutions: HCM, ARIBA, Fieldglass, SAC, HANA Cloud You have strong analytical skills, are a team player, like proactive networking, have a results and execution focus. You should enjoy being a part of an internationally diverse team, engaging seamlessly with remote teams and stakeholders across different locations. You have a high service and customer orientation Excellent oral and written communication skills in English Constructive and open style of communication We win with inclusion SAP's culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone - regardless of background - feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world. EOE AA M/F/Vet/Disability: Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability. Successful candidates might be required to undergo a background verification with an external vendor. Requisition ID: 403924 Work Area: Software-Development Operations Expected Travel: 0 - 20% Career Status: Professional Employment Type: Regular Full Time Additional Locations: .
At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. What you'll do: Summary: We are looking for a Senior DevOps supporting the Global Sovereign Cloud Delivery team in laying the foundation towards a unified and competitive business in the regulated industry. Within the newly formed Sovereign Cloud Delivery organization, we are responsible for operating a multitude of SAP solutions according to local certification requirements. We established a small global team, which focuses on standardization and alignment between the various regional operations teams, who will execute their day-to-day activities based on global guidance. The Role: You will be part of this Global team and assume responsibility for defining operating standards for applications within Sovereign Cloud boundaries. You will strongly cooperate with other teams in Development and Customer Success, as well as the National Security Services (NS2) organization. Starting with Standard Operating Procedures, you will be defining a global operations model. You will spend significant time liaising between all involved stakeholders. The role includes the following tasks: Defining Standard Operating Procedures and rolling them out to all Sovereign Cloud target markets Liaise with the LoB Cloud Operations Teams to transfer their best practices into a Sovereign Cloud version Identify deviations to Global Standards due to local legislation and limit those as much as possible Continuously monitor process adherence Regular improvement of processes based on input from the regional operations teams Provide input to the engineering organization within Sovereign Cloud with respect to requirements from Delivery point of view Participate in Customer meetings What you bring: You bring a deep understanding of operations processes in one or more of the following SAP Solutions: HCM, ARIBA, Fieldglass, SAC, HANA Cloud You have strong analytical skills, are a team player, like proactive networking, have a results and execution focus. You should enjoy being a part of an internationally diverse team, engaging seamlessly with remote teams and stakeholders across different locations. You have a high service and customer orientation Excellent oral and written communication skills in English Constructive and open style of communication We win with inclusion SAP's culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone - regardless of background - feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world. EOE AA M/F/Vet/Disability: Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability. Successful candidates might be required to undergo a background verification with an external vendor. Requisition ID: 403924 Work Area: Software-Development Operations Expected Travel: 0 - 20% Career Status: Professional Employment Type: Regular Full Time Additional Locations: .
Amazon
Senior Mainframe Migration Delivery Consultant, ProServe Mainframe Center of Excellence Job ID: AWS EMEA SARL (UK Branch) The Amazon Web Services Professional Services (ProServe) team is seeking a skilled Senior Delivery Consultant - Mainframe Migration to join our team at Amazon Web Services (AWS). In this role, you'll work closely with customers to design, implement, and manage AWS solutions that meet their technical requirements and business objectives. You'll be a key player in driving customer success through their cloud journey, providing technical expertise and best practices throughout the project lifecycle. Possessing a deep understanding of AWS products and services, as a Senior Delivery Consultant- Mainframe Migration you will be proficient in architecting complex, scalable, and secure solutions tailored to meet the specific needs of each customer. You'll work closely with stakeholders to gather requirements, assess current infrastructure, and propose effective migration strategies to AWS. As trusted advisors to our customers, providing guidance on industry trends, emerging technologies, and innovative solutions, you will be responsible for leading the implementation process, ensuring adherence to best practices, optimizing performance, and managing risks throughout the project. The AWS Professional Services organization is a global team of experts that help customers realize their desired business outcomes when using the AWS Cloud. We work together with customer teams and the AWS Partner Network (APN) to execute enterprise cloud computing initiatives. Our team provides assistance through a collection of offerings which help customers achieve specific outcomes related to enterprise cloud adoption. As part of the ProServe Mainframe Center of Excellence (MCOE) a specialty practice, the Senior Delivery Consultant will also deliver focused guidance by developing solutions, technologies, and industries knowledge. Key job responsibilities As an experienced technology professional, you will be responsible for: Designing and implementing complex, scalable, and secure AWS solutions tailored to customer mainframe migration needs. Providing technical guidance and troubleshooting support throughout mainframe migration project delivery. Collaborating with stakeholders to gather requirements and propose effective mainframe migration strategies. Acting as a trusted advisor to customers on industry trends and emerging technologies. Sharing knowledge within the organization through mentoring, training, and creating reusable artifacts. About the team AWS Global Services includes experts from across AWS who help our customers design, build, operate, and secure their cloud environments. Customers innovate with AWS Professional Services, upskill with AWS Training and Certification, optimize with AWS Support and Managed Services, and meet objectives with AWS Security Assurance Services. Our expertise and emerging technologies include AWS Partners, AWS Sovereign Cloud, AWS International Product, and the Generative AI Innovation Center. You'll join a diverse team of technical experts in dozens of countries who help customers achieve more with the AWS cloud. Diverse Experiences AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job below, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying. Why AWS? Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. Inclusive Team Culture Here at AWS, it's in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness. Mentorship & Career Growth We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud. BASIC QUALIFICATIONS Extensive experience in cloud architecture and implementation. Bachelor's degree in computer science, Engineering, related field, or equivalent experience. Substantial hands-on technical experience with mainframe, non-x86 legacy systems and with technologies such as COBOL, JCL, CICS, DB2 for z/OS, Assembler, PL/I, Java, Rexx, flat/sequential files, GDGs, and VSAM. Proven track record in a technical lead role migrating workloads from mainframe and non-x86 legacy systems to distributed x86 infrastructures either on-premises or on to the Cloud. Deep experience integrating mainframe and non-x86 legacy systems with distributed Linux-based or Windows-based x86 servers. PREFERRED QUALIFICATIONS Strong communication skills with the ability to explain technical concepts to both technical and non-technical audiences. AWS associate or professional level certifications (e.g., Solutions Architect Associate or Professional, DevOps Engineer Professional) preferred. Experience leading customers with mainframe and legacy modernization initiatives. Experience with tools and methodologies used to migrate mainframe workloads via hardware/middleware emulation, automated code conversion, and re-platforming. Experience with analyzing on-premises mainframe applications and data stores to formulate plans for modernizing workloads that achieve customer's desired business outcomes. Current hands-on implementation experience. Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice () to know more about how we collect, use and transfer the personal data of our candidates. Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
Senior Mainframe Migration Delivery Consultant, ProServe Mainframe Center of Excellence Job ID: AWS EMEA SARL (UK Branch) The Amazon Web Services Professional Services (ProServe) team is seeking a skilled Senior Delivery Consultant - Mainframe Migration to join our team at Amazon Web Services (AWS). In this role, you'll work closely with customers to design, implement, and manage AWS solutions that meet their technical requirements and business objectives. You'll be a key player in driving customer success through their cloud journey, providing technical expertise and best practices throughout the project lifecycle. Possessing a deep understanding of AWS products and services, as a Senior Delivery Consultant- Mainframe Migration you will be proficient in architecting complex, scalable, and secure solutions tailored to meet the specific needs of each customer. You'll work closely with stakeholders to gather requirements, assess current infrastructure, and propose effective migration strategies to AWS. As trusted advisors to our customers, providing guidance on industry trends, emerging technologies, and innovative solutions, you will be responsible for leading the implementation process, ensuring adherence to best practices, optimizing performance, and managing risks throughout the project. The AWS Professional Services organization is a global team of experts that help customers realize their desired business outcomes when using the AWS Cloud. We work together with customer teams and the AWS Partner Network (APN) to execute enterprise cloud computing initiatives. Our team provides assistance through a collection of offerings which help customers achieve specific outcomes related to enterprise cloud adoption. As part of the ProServe Mainframe Center of Excellence (MCOE) a specialty practice, the Senior Delivery Consultant will also deliver focused guidance by developing solutions, technologies, and industries knowledge. Key job responsibilities As an experienced technology professional, you will be responsible for: Designing and implementing complex, scalable, and secure AWS solutions tailored to customer mainframe migration needs. Providing technical guidance and troubleshooting support throughout mainframe migration project delivery. Collaborating with stakeholders to gather requirements and propose effective mainframe migration strategies. Acting as a trusted advisor to customers on industry trends and emerging technologies. Sharing knowledge within the organization through mentoring, training, and creating reusable artifacts. About the team AWS Global Services includes experts from across AWS who help our customers design, build, operate, and secure their cloud environments. Customers innovate with AWS Professional Services, upskill with AWS Training and Certification, optimize with AWS Support and Managed Services, and meet objectives with AWS Security Assurance Services. Our expertise and emerging technologies include AWS Partners, AWS Sovereign Cloud, AWS International Product, and the Generative AI Innovation Center. You'll join a diverse team of technical experts in dozens of countries who help customers achieve more with the AWS cloud. Diverse Experiences AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job below, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying. Why AWS? Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. Inclusive Team Culture Here at AWS, it's in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness. Mentorship & Career Growth We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud. BASIC QUALIFICATIONS Extensive experience in cloud architecture and implementation. Bachelor's degree in computer science, Engineering, related field, or equivalent experience. Substantial hands-on technical experience with mainframe, non-x86 legacy systems and with technologies such as COBOL, JCL, CICS, DB2 for z/OS, Assembler, PL/I, Java, Rexx, flat/sequential files, GDGs, and VSAM. Proven track record in a technical lead role migrating workloads from mainframe and non-x86 legacy systems to distributed x86 infrastructures either on-premises or on to the Cloud. Deep experience integrating mainframe and non-x86 legacy systems with distributed Linux-based or Windows-based x86 servers. PREFERRED QUALIFICATIONS Strong communication skills with the ability to explain technical concepts to both technical and non-technical audiences. AWS associate or professional level certifications (e.g., Solutions Architect Associate or Professional, DevOps Engineer Professional) preferred. Experience leading customers with mainframe and legacy modernization initiatives. Experience with tools and methodologies used to migrate mainframe workloads via hardware/middleware emulation, automated code conversion, and re-platforming. Experience with analyzing on-premises mainframe applications and data stores to formulate plans for modernizing workloads that achieve customer's desired business outcomes. Current hands-on implementation experience. Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice () to know more about how we collect, use and transfer the personal data of our candidates. Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
