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Evolve IT Support Uttoxeter, Staffordshire

Overview We are seeking a proactive and customer-focused 2nd Line IT Support Engineer to join our growing IT team supporting schools across an Academy Trust based in and around Uttoxeter. The successful candidate will provide day-to-day technical support to staff and students across multiple school sites, acting as an escalation point for First Line Support and helping to maintain reliable, secure and effective IT services. This is a hands-on role suited to an experienced school IT technician looking to develop their skills within a supportive team environment. Key Responsibilities Technical Support Act as an escalation point for incidents and service requests passed from First Line Support. Diagnose and resolve issues relating to Windows devices, Microsoft 365, user accounts, printing, network connectivity and educational software. Support staff and students with day-to-day IT issues both remotely and on-site. Configure, deploy and maintain laptops, desktops, tablets and peripheral devices. Support classroom technology including interactive displays, projectors, audio-visual equipment and printing solutions. Maintain accurate asset records and technical documentation. Escalate complex infrastructure issues to senior members of the IT team when required. Microsoft 365 Administration Administer Microsoft 365 user accounts, licensing and permissions. Manage Microsoft Entra ID user accounts and security groups. Support Exchange Online, Teams, OneDrive and SharePoint. Assist with onboarding and offboarding staff through joiner, mover and leaver processes. Support Microsoft Intune device management activities. Assist with implementation of security and compliance policies. Networking Support Troubleshoot wired and wireless network issues. Support switches, wireless access points, DHCP, DNS and VLAN configurations under guidance from senior engineers. Assist with network documentation and monitoring. Liaise with third-party suppliers where appropriate. Education Technology Support Support Management Information Systems (MIS) and associated educational software. Provide support during examination periods and key school events. Maintain classroom and curriculum technology. Support safeguarding, filtering and monitoring solutions in accordance with Trust policies. Team Working Work collaboratively with colleagues across all Trust schools. Provide excellent customer service to teaching and support staff. Contribute to continuous improvement of IT services. Share knowledge and best practice with other members of the IT team. Participate in team meetings, training and professional development activities. Essential Requirements Experience Previous experience working within a school, academy trust or educational environment. Minimum two years' experience in an IT support role. Experience supporting Microsoft 365 environments. Experience troubleshooting Windows 10 and Windows 11 devices. Experience supporting printers, classroom technology and educational systems. Experience using an IT service desk or ticket management system. Technical Knowledge Microsoft 365 administration. Microsoft Entra ID user management. Windows 11 / Windows Server Active Directory administration. Basic networking including: TCP/IP DNS DHCP VLAN concepts Wireless networking Device deployment and management. Personal Skills Excellent problem-solving ability. Strong communication and customer service skills. Ability to manage competing priorities. Professional and approachable manner. Commitment to safeguarding and data security. Full UK driving licence and access to a vehicle. Desirable Requirements Microsoft 365 Fundamentals (MS-900). Microsoft Endpoint Administrator Associate (MD-102). CompTIA Network+. Cisco CCNA. Experience with Microsoft Intune. Experience with SharePoint administration. Experience supporting MIS systems such as Arbor, Bromcom or SIMS. PowerShell knowledge. Working Arrangements Salary: £28,000 – £30,000 per annum depending on experience. The top of the range will typically apply to candidates with 3+ years’ relevant experience and/or a relevant certification (e.g. MS-900, MD-102, Network+, CCNA). Location: Academy Trust schools based in and around Uttoxeter Contract: Full Time, Full Year Hours: 37.5 hours per week, Monday to Friday, 08:00 - 17:00 Travel: Regular travel between Trust schools required. Team members travel directly to their assigned site each morning; mileage is not paid for this travel. DBS Check: Enhanced DBS required Why Join Us? Varied role across multiple schools. Supportive and collaborative IT team. Investment in training and certification. Opportunity to develop into a 3rd Line or Network Manager role as part of a growing Trust and IT team. Standard Trust pension scheme. 25 days annual leave plus bank holidays. Laptop provided. Varied work with opportunities to learn new skills. Meaningful work supporting education and improving outcomes for young people. How to Apply To apply, please email your CV to hello@evolveitsupport.co.uk.

16/07/2026

Full time

Overview We are seeking a proactive and customer-focused 2nd Line IT Support Engineer to join our growing IT team supporting schools across an Academy Trust based in and around Uttoxeter. The successful candidate will provide day-to-day technical support to staff and students across multiple school sites, acting as an escalation point for First Line Support and helping to maintain reliable, secure and effective IT services. This is a hands-on role suited to an experienced school IT technician looking to develop their skills within a supportive team environment. Key Responsibilities Technical Support Act as an escalation point for incidents and service requests passed from First Line Support. Diagnose and resolve issues relating to Windows devices, Microsoft 365, user accounts, printing, network connectivity and educational software. Support staff and students with day-to-day IT issues both remotely and on-site. Configure, deploy and maintain laptops, desktops, tablets and peripheral devices. Support classroom technology including interactive displays, projectors, audio-visual equipment and printing solutions. Maintain accurate asset records and technical documentation. Escalate complex infrastructure issues to senior members of the IT team when required. Microsoft 365 Administration Administer Microsoft 365 user accounts, licensing and permissions. Manage Microsoft Entra ID user accounts and security groups. Support Exchange Online, Teams, OneDrive and SharePoint. Assist with onboarding and offboarding staff through joiner, mover and leaver processes. Support Microsoft Intune device management activities. Assist with implementation of security and compliance policies. Networking Support Troubleshoot wired and wireless network issues. Support switches, wireless access points, DHCP, DNS and VLAN configurations under guidance from senior engineers. Assist with network documentation and monitoring. Liaise with third-party suppliers where appropriate. Education Technology Support Support Management Information Systems (MIS) and associated educational software. Provide support during examination periods and key school events. Maintain classroom and curriculum technology. Support safeguarding, filtering and monitoring solutions in accordance with Trust policies. Team Working Work collaboratively with colleagues across all Trust schools. Provide excellent customer service to teaching and support staff. Contribute to continuous improvement of IT services. Share knowledge and best practice with other members of the IT team. Participate in team meetings, training and professional development activities. Essential Requirements Experience Previous experience working within a school, academy trust or educational environment. Minimum two years' experience in an IT support role. Experience supporting Microsoft 365 environments. Experience troubleshooting Windows 10 and Windows 11 devices. Experience supporting printers, classroom technology and educational systems. Experience using an IT service desk or ticket management system. Technical Knowledge Microsoft 365 administration. Microsoft Entra ID user management. Windows 11 / Windows Server Active Directory administration. Basic networking including: TCP/IP DNS DHCP VLAN concepts Wireless networking Device deployment and management. Personal Skills Excellent problem-solving ability. Strong communication and customer service skills. Ability to manage competing priorities. Professional and approachable manner. Commitment to safeguarding and data security. Full UK driving licence and access to a vehicle. Desirable Requirements Microsoft 365 Fundamentals (MS-900). Microsoft Endpoint Administrator Associate (MD-102). CompTIA Network+. Cisco CCNA. Experience with Microsoft Intune. Experience with SharePoint administration. Experience supporting MIS systems such as Arbor, Bromcom or SIMS. PowerShell knowledge. Working Arrangements Salary: £28,000 – £30,000 per annum depending on experience. The top of the range will typically apply to candidates with 3+ years’ relevant experience and/or a relevant certification (e.g. MS-900, MD-102, Network+, CCNA). Location: Academy Trust schools based in and around Uttoxeter Contract: Full Time, Full Year Hours: 37.5 hours per week, Monday to Friday, 08:00 - 17:00 Travel: Regular travel between Trust schools required. Team members travel directly to their assigned site each morning; mileage is not paid for this travel. DBS Check: Enhanced DBS required Why Join Us? Varied role across multiple schools. Supportive and collaborative IT team. Investment in training and certification. Opportunity to develop into a 3rd Line or Network Manager role as part of a growing Trust and IT team. Standard Trust pension scheme. 25 days annual leave plus bank holidays. Laptop provided. Varied work with opportunities to learn new skills. Meaningful work supporting education and improving outcomes for young people. How to Apply To apply, please email your CV to hello@evolveitsupport.co.uk.

Senior Delivery Manager

Cambridge University Press & Assessment Cambridge, UK

Job Title: Senior Delivery Manager Salary: £50,900 - £68,000 Location: Cambridge/Hybrid with 40-60% of time in the office Contract: Permanent Hours: Full time 35 hours per week Are you passionate about agile delivery and enabling teams to deliver impactful, data-driven outcomes? We are Cambridge University Press & Assessment, a world-leading academic publisher and assessment organisation and a proud part of the University of Cambridge. We're looking for an experienced Senior Delivery Manager to join our growing team and help lead the delivery of enterprise data, transformation, and visualisation products and services. In this pivotal role, you'll work within a product-focused, cross-functional team delivering application and enterprise-level data capabilities, including data warehousing, transformation, reporting, and insight solutions. You'll foster a culture of continuous improvement, enable high-performing team, and help shape the delivery approach across a complex technology landscape. About the role What you will do: Champion agile values and principles, acting as a role model for collaboration, transparency, continuous improvement, and servant leadership. Lead and support a cross-functional team delivering data and digital capabilities in a complex enterprise environment. Facilitate effective delivery through strong planning, dependency management, risk management, and stakeholder engagement. Help teams optimise flow, improve predictability, and continuously improve ways of working. Own and support release and delivery management processes, ensuring robust governance and successful product launches. Collaborate closely with Product Owners and Technical leads to support prioritisation, road-mapping, budgeting, and strategic planning. Build strong relationships with business and technology stakeholders across the organisation. Work closely with Service Delivery Managers to ensure effective operational management of live services, including incident, problem, and change management considerations. Ensure technical debt, platform stability, resilience, and operational sustainability are appropriately represented in planning and prioritisation. Identify and manage risks, dependencies, and delivery impediments across teams and workstreams. Coach and support the development of colleagues and contribute to the evolution of agile delivery practices across the organisation. This position has been classified as a hybrid role, requiring the selected candidate to typically spend 40-60% of their time collaborating and connecting face-to-face at their dedicated location. Aside from our hybrid principles, other flexible working requests will be considered from the first day of employment, including other work arrangements should you require adjustments due to a disability or long-term health condition. About You Proven experience leading agile delivery within cross-functional technology teams using Scrum, Kanban, or scaled agile approaches. Strong understanding of agile principles, lean delivery practices, and continuous improvement. Experience delivering complex technology, data, analytics, or transformation initiatives in enterprise environments. Strong leadership and facilitation skills, with the ability to influence and motivate teams without direct line management responsibility. Excellent communication, stakeholder management, and problem-solving skills. A data-informed mindset, with a focus on outcomes, experimentation, learning, and delivering measurable value. Experience working closely with engineering, architecture, product, and operational teams. If you meet the above minimum requirements, we encourage you to apply. Your application will be even stronger if you can also demonstrate the following desirable criteria: Experience delivering enterprise data warehousing, data transformation, BI, analytics, or visualisation solutions. Experience working with cloud data platforms and modern data ecosystems. Familiarity with operational service management practices and ITIL environments. If you're ready to lead with agility, enable high-performing teams, and help deliver meaningful enterprise transformation, we'd love to hear from you! For a detailed job description, please refer to the link at the bottom of the advert on our careers site. We are a Disability Confident (DC) employer that is committed to equality and inclusion ensuring our recruitment process is accessible to all. The DC scheme's Offer of an Interview commitment applies to applicants who opt in, and disclose a disability or a long-term health condition, and best meet the minimum criteria for the role. In instances where interviewing all qualifying candidates is not practicable, we prioritise those who best meet the minimum criteria, as we would for applicants who do not have a disability or long-term health condition. Cambridge University Press & Assessment is an approved UK employer for the sponsorship of eligible roles and applicants under the Skilled Worker visa route. Please refer to the gov.uk website for guidance to understand your own eligibility based on the role you are applying for. Rewards and benefits We will support you to be at your best in work and to live well outside of it. In addition to competitive salaries, we offer a world-class, flexible rewards package , featuring family-friendly and planet-friendly benefits including: 28 days annual leave plus bank holidays Private medical and Permanent Health Insurance Discretionary annual bonus Group personal pension scheme Life assurance up to 4 x annual salary Green travel schemes Ready to pursue your potential? Apply now. We aim to support candidates by making our interview process clear and transparent. The closing date for all applications will be [Date]. We will review applications on an ongoing basis, and shortlisted candidates can expect interviews to take place shortly after. Please expect the following process when applying or this position. Your CV without a cover letter 4 application questions First stage virtual interview via MS Teams. You will be provided with a brief to complete a role related task which will need to be returned by email in advance of your interview. Final stage interview: in-person at our offices in Cambridge. If you require any reasonable adjustments during the recruitment process due to a disability or a long-term health condition, there will be an opportunity for you to inform us via the online application form. We will do our best to accommodate your needs. Please note that successful applicants will be subject to satisfactory background checks including DBS due to working in a regulated industry. We are committed to an equitable recruitment process. As such, applications must be submitted via our official online application procedure. Please refrain from sending your CV directly to our recruiters. If you experience technical difficulties or require additional support with submitting your online application, contact the Recruiter. Why join us Joining us is your opportunity to pursue potential. You will belong to a collaborative team that is exploring new and better ways to serve students, teachers and researchers across the globe – for the benefit of individuals, society and the world. Sharing our mission will inspire your own growth, development and progress, in an environment which embraces difference, change and aspiration. Cambridge University Press & Assessment is committed to being a place where anyone can enjoy a successful career, where it is safe to speak up, and where we learn continuously to improve together. We welcome applications from all candidates, regardless of demographic characteristics (age, disability, educational attainment, ethnicity, gender, marital status, neurodiversity, religion, sex, gender identity and sexual identity), cultural, or social class/background. We believe better outcomes come through diversity of thought, background and approach. We welcome applications from people from all backgrounds and communities, actively seeking to employ people from a wide range of different communities.

09/06/2026

Full time

Job Title: Senior Delivery Manager Salary: £50,900 - £68,000 Location: Cambridge/Hybrid with 40-60% of time in the office Contract: Permanent Hours: Full time 35 hours per week Are you passionate about agile delivery and enabling teams to deliver impactful, data-driven outcomes? We are Cambridge University Press & Assessment, a world-leading academic publisher and assessment organisation and a proud part of the University of Cambridge. We're looking for an experienced Senior Delivery Manager to join our growing team and help lead the delivery of enterprise data, transformation, and visualisation products and services. In this pivotal role, you'll work within a product-focused, cross-functional team delivering application and enterprise-level data capabilities, including data warehousing, transformation, reporting, and insight solutions. You'll foster a culture of continuous improvement, enable high-performing team, and help shape the delivery approach across a complex technology landscape. About the role What you will do: Champion agile values and principles, acting as a role model for collaboration, transparency, continuous improvement, and servant leadership. Lead and support a cross-functional team delivering data and digital capabilities in a complex enterprise environment. Facilitate effective delivery through strong planning, dependency management, risk management, and stakeholder engagement. Help teams optimise flow, improve predictability, and continuously improve ways of working. Own and support release and delivery management processes, ensuring robust governance and successful product launches. Collaborate closely with Product Owners and Technical leads to support prioritisation, road-mapping, budgeting, and strategic planning. Build strong relationships with business and technology stakeholders across the organisation. Work closely with Service Delivery Managers to ensure effective operational management of live services, including incident, problem, and change management considerations. Ensure technical debt, platform stability, resilience, and operational sustainability are appropriately represented in planning and prioritisation. Identify and manage risks, dependencies, and delivery impediments across teams and workstreams. Coach and support the development of colleagues and contribute to the evolution of agile delivery practices across the organisation. This position has been classified as a hybrid role, requiring the selected candidate to typically spend 40-60% of their time collaborating and connecting face-to-face at their dedicated location. Aside from our hybrid principles, other flexible working requests will be considered from the first day of employment, including other work arrangements should you require adjustments due to a disability or long-term health condition. About You Proven experience leading agile delivery within cross-functional technology teams using Scrum, Kanban, or scaled agile approaches. Strong understanding of agile principles, lean delivery practices, and continuous improvement. Experience delivering complex technology, data, analytics, or transformation initiatives in enterprise environments. Strong leadership and facilitation skills, with the ability to influence and motivate teams without direct line management responsibility. Excellent communication, stakeholder management, and problem-solving skills. A data-informed mindset, with a focus on outcomes, experimentation, learning, and delivering measurable value. Experience working closely with engineering, architecture, product, and operational teams. If you meet the above minimum requirements, we encourage you to apply. Your application will be even stronger if you can also demonstrate the following desirable criteria: Experience delivering enterprise data warehousing, data transformation, BI, analytics, or visualisation solutions. Experience working with cloud data platforms and modern data ecosystems. Familiarity with operational service management practices and ITIL environments. If you're ready to lead with agility, enable high-performing teams, and help deliver meaningful enterprise transformation, we'd love to hear from you! For a detailed job description, please refer to the link at the bottom of the advert on our careers site. We are a Disability Confident (DC) employer that is committed to equality and inclusion ensuring our recruitment process is accessible to all. The DC scheme's Offer of an Interview commitment applies to applicants who opt in, and disclose a disability or a long-term health condition, and best meet the minimum criteria for the role. In instances where interviewing all qualifying candidates is not practicable, we prioritise those who best meet the minimum criteria, as we would for applicants who do not have a disability or long-term health condition. Cambridge University Press & Assessment is an approved UK employer for the sponsorship of eligible roles and applicants under the Skilled Worker visa route. Please refer to the gov.uk website for guidance to understand your own eligibility based on the role you are applying for. Rewards and benefits We will support you to be at your best in work and to live well outside of it. In addition to competitive salaries, we offer a world-class, flexible rewards package , featuring family-friendly and planet-friendly benefits including: 28 days annual leave plus bank holidays Private medical and Permanent Health Insurance Discretionary annual bonus Group personal pension scheme Life assurance up to 4 x annual salary Green travel schemes Ready to pursue your potential? Apply now. We aim to support candidates by making our interview process clear and transparent. The closing date for all applications will be [Date]. We will review applications on an ongoing basis, and shortlisted candidates can expect interviews to take place shortly after. Please expect the following process when applying or this position. Your CV without a cover letter 4 application questions First stage virtual interview via MS Teams. You will be provided with a brief to complete a role related task which will need to be returned by email in advance of your interview. Final stage interview: in-person at our offices in Cambridge. If you require any reasonable adjustments during the recruitment process due to a disability or a long-term health condition, there will be an opportunity for you to inform us via the online application form. We will do our best to accommodate your needs. Please note that successful applicants will be subject to satisfactory background checks including DBS due to working in a regulated industry. We are committed to an equitable recruitment process. As such, applications must be submitted via our official online application procedure. Please refrain from sending your CV directly to our recruiters. If you experience technical difficulties or require additional support with submitting your online application, contact the Recruiter. Why join us Joining us is your opportunity to pursue potential. You will belong to a collaborative team that is exploring new and better ways to serve students, teachers and researchers across the globe – for the benefit of individuals, society and the world. Sharing our mission will inspire your own growth, development and progress, in an environment which embraces difference, change and aspiration. Cambridge University Press & Assessment is committed to being a place where anyone can enjoy a successful career, where it is safe to speak up, and where we learn continuously to improve together. We welcome applications from all candidates, regardless of demographic characteristics (age, disability, educational attainment, ethnicity, gender, marital status, neurodiversity, religion, sex, gender identity and sexual identity), cultural, or social class/background. We believe better outcomes come through diversity of thought, background and approach. We welcome applications from people from all backgrounds and communities, actively seeking to employ people from a wide range of different communities.

Senior C# Developer

Triad Group Plc Milton Keynes, Buckinghamshire

Senior C# Developer - SC Cleared (Permanent) Based at client locations, working remotely, or based in our Godalming or Milton Keynes offices. Salary up to £65k, plus excellent company benefits. Role Summary Triad Group Plc is seeking a skilled and experienced Senior C# Developer to join our dynamic team. As a Senior Developer, you will design, develop, and maintain software applications using .NET Core with associated web frameworks (React, Blazor, Angular). You will collaborate with cross functional teams to understand project requirements, propose solutions, and deliver high quality code that meets our clients' needs. Key Responsibilities Design, develop, and maintain C# applications, components, and systems. Write clean, efficient, and maintainable code following best practices and coding standards. Collaborate with cross functional teams including designers, product managers, and other developers to understand project requirements and deliver high quality solutions. Participate in code reviews to ensure code quality and provide constructive feedback to peers. Troubleshoot and debug software applications to resolve issues and optimise performance. Stay updated with the latest trends and technologies in web development and software engineering. Document code and technical specifications. Contribute to the continuous improvement of development processes and methodologies. Skills and Experience 8+ years proven experience as a C# Developer or similar software development role. Proficiency in C# and the .NET framework, including .NET Core. Strong understanding of object oriented programming principles. Experience with Agile or Scrum development methodologies. Familiarity with relational databases (SQL Server, MySQL, PostgreSQL) and ORM frameworks (Entity Framework). Excellent problem solving and analytical skills. Good communication and collaboration abilities. Ability to work independently and in a team environment. Strong attention to detail and dedication to delivering high quality work. Experience with version control systems (Git preferred). Experience using AI assisted development tools (Claude, GitHub Copilot, or similar) with an understanding of responsible and secure AI use. Qualifications & Certifications A degree or equivalent qualification in a related field - Desirable. Must be willing and eligible to obtain an SC clearance; must have resided in the UK for a minimum of 5 years and have the right to work in the UK. Must hold an active SC clearance. Triad's Commitment to You Continuous Training & Development: Access to top rated Udemy Business courses. Work Environment: Collaborative, creative, and free from discrimination. 25 days of annual leave, plus bank holidays. Matched pension contributions (5%). Private healthcare with Bupa. Gym membership support or access to Lakeshore Fitness. Triad is an equal opportunities employer and welcomes applications from all suitably qualified people regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion, or belief. We are proud that our recruitment process has been recognised as inclusive and accessible to disabled people who meet the minimum criteria for any role. We are a signatory on the Tech Talent Charter and a Disability Confident Leader.

20/07/2026

Full time

Senior C# Developer - SC Cleared (Permanent) Based at client locations, working remotely, or based in our Godalming or Milton Keynes offices. Salary up to £65k, plus excellent company benefits. Role Summary Triad Group Plc is seeking a skilled and experienced Senior C# Developer to join our dynamic team. As a Senior Developer, you will design, develop, and maintain software applications using .NET Core with associated web frameworks (React, Blazor, Angular). You will collaborate with cross functional teams to understand project requirements, propose solutions, and deliver high quality code that meets our clients' needs. Key Responsibilities Design, develop, and maintain C# applications, components, and systems. Write clean, efficient, and maintainable code following best practices and coding standards. Collaborate with cross functional teams including designers, product managers, and other developers to understand project requirements and deliver high quality solutions. Participate in code reviews to ensure code quality and provide constructive feedback to peers. Troubleshoot and debug software applications to resolve issues and optimise performance. Stay updated with the latest trends and technologies in web development and software engineering. Document code and technical specifications. Contribute to the continuous improvement of development processes and methodologies. Skills and Experience 8+ years proven experience as a C# Developer or similar software development role. Proficiency in C# and the .NET framework, including .NET Core. Strong understanding of object oriented programming principles. Experience with Agile or Scrum development methodologies. Familiarity with relational databases (SQL Server, MySQL, PostgreSQL) and ORM frameworks (Entity Framework). Excellent problem solving and analytical skills. Good communication and collaboration abilities. Ability to work independently and in a team environment. Strong attention to detail and dedication to delivering high quality work. Experience with version control systems (Git preferred). Experience using AI assisted development tools (Claude, GitHub Copilot, or similar) with an understanding of responsible and secure AI use. Qualifications & Certifications A degree or equivalent qualification in a related field - Desirable. Must be willing and eligible to obtain an SC clearance; must have resided in the UK for a minimum of 5 years and have the right to work in the UK. Must hold an active SC clearance. Triad's Commitment to You Continuous Training & Development: Access to top rated Udemy Business courses. Work Environment: Collaborative, creative, and free from discrimination. 25 days of annual leave, plus bank holidays. Matched pension contributions (5%). Private healthcare with Bupa. Gym membership support or access to Lakeshore Fitness. Triad is an equal opportunities employer and welcomes applications from all suitably qualified people regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion, or belief. We are proud that our recruitment process has been recognised as inclusive and accessible to disabled people who meet the minimum criteria for any role. We are a signatory on the Tech Talent Charter and a Disability Confident Leader.

UX Designer / Researcher

1000 European Molecular Biology Laboratory Hinxton, Essex

About the role Help shape the future of how millions of researchers discover and interact with biomedical literature by leading UX research and design across Europe PMC's AI powered search initiatives. Europe PMC is a free, open access database of over 40million research articles, abstracts and preprints, used worldwide by researchers, systematic reviewers and developers. Responsibilities Lead user research across diverse audiences-researchers, funders, grant administrators-and translate findings into clear, actionable recommendations. Plan and facilitate workshops with senior internal and external stakeholders. Design AI powered features such as natural language search, ensuring model outputs and limitations are communicated in a way that builds user trust, especially for audiences requiring transparency and reproducibility. Translate research insights into wireframes, prototypes and interaction designs for complex, data heavy products. Run usability testing programmes and use data to validate design decisions. Qualifications Strong research and synthesis skills with confidence presenting to non design audiences. Proficiency in Figma (or equivalent) and experience with Figma design workflows. Experience designing data heavy products such as dashboards, search tools or structured data interfaces. Interest in designing for AI powered features, communicating outputs and limitations to build user trust. Comfortable working embedded in cross functional teams alongside ML/data engineers. Experience engaging senior or external stakeholders. Active development of AI literacy, using AI tools for research synthesis, prototyping or usability analysis, and staying current on AI UX trends. Familiarity with web analytics, basic HTML/CSS and remote testing tools. Benefits & Contract Competitive salary starting at £3,861.91 per month after tax (Grade6). Fixed term 3 year contract (subject to grant funding) with potential extension. Generous benefits package including pension scheme, health insurance and relocation support. On site facilities: free shuttle bus, gym, cafeteria, library, nursery and a relaxed working environment. Hybrid work arrangement and flexible working hours. Commitment to Diversity We encourage applications from candidates of all genders, identities, nationalities, and other diverse backgrounds. Application Process Submit a cover letter and CV through our online system. Applications will close at 23:59 CET on 04/08/2026.

20/07/2026

Full time

About the role Help shape the future of how millions of researchers discover and interact with biomedical literature by leading UX research and design across Europe PMC's AI powered search initiatives. Europe PMC is a free, open access database of over 40million research articles, abstracts and preprints, used worldwide by researchers, systematic reviewers and developers. Responsibilities Lead user research across diverse audiences-researchers, funders, grant administrators-and translate findings into clear, actionable recommendations. Plan and facilitate workshops with senior internal and external stakeholders. Design AI powered features such as natural language search, ensuring model outputs and limitations are communicated in a way that builds user trust, especially for audiences requiring transparency and reproducibility. Translate research insights into wireframes, prototypes and interaction designs for complex, data heavy products. Run usability testing programmes and use data to validate design decisions. Qualifications Strong research and synthesis skills with confidence presenting to non design audiences. Proficiency in Figma (or equivalent) and experience with Figma design workflows. Experience designing data heavy products such as dashboards, search tools or structured data interfaces. Interest in designing for AI powered features, communicating outputs and limitations to build user trust. Comfortable working embedded in cross functional teams alongside ML/data engineers. Experience engaging senior or external stakeholders. Active development of AI literacy, using AI tools for research synthesis, prototyping or usability analysis, and staying current on AI UX trends. Familiarity with web analytics, basic HTML/CSS and remote testing tools. Benefits & Contract Competitive salary starting at £3,861.91 per month after tax (Grade6). Fixed term 3 year contract (subject to grant funding) with potential extension. Generous benefits package including pension scheme, health insurance and relocation support. On site facilities: free shuttle bus, gym, cafeteria, library, nursery and a relaxed working environment. Hybrid work arrangement and flexible working hours. Commitment to Diversity We encourage applications from candidates of all genders, identities, nationalities, and other diverse backgrounds. Application Process Submit a cover letter and CV through our online system. Applications will close at 23:59 CET on 04/08/2026.

Senior Data Engineer - Azure Pipelines for Education

Niot

National Institute of Teaching (NIoT) in the United Kingdom is seeking a Senior Data Engineer to design, build and maintain Azure-based data pipelines and databases supporting TED datasets. You will contribute to a Common Data Model and ensure secure, scalable systems for analysis and decision-making. Key responsibilities include developing Azure SQL databases, writing T-SQL, integrating data from school MIS and EdTech platforms, and implementing validation, logging and reconciliation controls.

20/07/2026

Full time

National Institute of Teaching (NIoT) in the United Kingdom is seeking a Senior Data Engineer to design, build and maintain Azure-based data pipelines and databases supporting TED datasets. You will contribute to a Common Data Model and ensure secure, scalable systems for analysis and decision-making. Key responsibilities include developing Azure SQL databases, writing T-SQL, integrating data from school MIS and EdTech platforms, and implementing validation, logging and reconciliation controls.

Account Executive - SAP Academy for Customer Success - UK (Hybrid)

SAP SE

Account Executive - SAP Academy for Customer Success - UK (Hybrid) We help the world run better At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging - but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed. The SAP Academy for Customer Success is a global development program designed for talent who are early in their career. Who You'll Become The Account Executive's primary responsibilities include prospecting, qualifying, selling, and closing new business to existing and net new customers. The Account Executive empowers our customers to achieve their full potential by understanding their strategy, unique business goals, and desired outcomes, thereby driving cloud revenue growth through leading dedicated sales efforts to help customers solve their business challenges by positioning value through our solutions. What You'll Do As an Account Executive within the SAP Next Gen Academy for Customer Success, you will be responsible for the following: Successfully complete a 10-month learn-apply program, which includes classroom phases and field phases with your sales team, that enhances your support in the role and is a critical customer-facing function within our Customer Success Board Area. Immersed yourself in multi-dimensional, experiential learning focusing on digital transformation, global intelligence, human skills, business and technology acumen, solution/industry knowledge, and strategy/tools/process. Learn how to drive value across the customer lifecycle through solution adoption and ongoing renewals that foster account expansion. Receive onboarding in your local market with on-the-job training and mentoring by a Senior Account Executive in the field. You will be able to work both behind the scenes and directly with customers. The program will enrich your knowledge of SAP and the Customer Success board area and give you professional experience so that you can be ready to serve our customers. We offer full-time employment from day one with practical learning applications for your role. Upon successful completion of the program, you will move into a direct customer-facing sales role in your market and continue to receive mentoring and coaching support to accelerate your growth. Sales roles in scope: Account Executive (AE), Solution Sales Executive (SSE) SSE focus areas: SAP Finance & Spend Management (F&S) - Knowledge in key areas such as accounting, procurement, and supplier management, focused on boosting visibility, cutting costs, and improving efficiency. SAP SuccessFactors (Human Capital Management - HCM) - Knowledge in core HR and payroll, talent management, employee experience management, HR analytics, workforce planning, and sales performance management. SAP Supply Chain Management (SCM) - Knowledge in Supply Chain, Asset Management, Manufacturing, Logistics, or Product and Project lifecycle management. SAP Customer Experience (CX) - Knowledge of e-commerce, sales, customer service, and marketing processes. SAP Business Transformation Management (BTM) - Knowledge in Business Process Management/Business Process Automation applications. SAP Business Technology Platform (BTP) & SAP Business Data Cloud (BDC) - Knowledge in database and data management, analytics, application development and integration, intelligent technologies, and AI. Understanding of Integration, Application, Data, Infrastructure, and Security technology domains. What You Bring 2-3 years of professional experience in a quota-carrying sales environment in a technology company OR in a role with significant exposure to business processes. Experience generating opportunities, qualifying leads, and managing sales pipelines across a defined territory with a proven track record of building customer relationships and articulating value propositions. A cooperative and productive approach to working relationships, internally and externally. A strong ability to quickly learn new concepts, adapt to changing environments, and apply knowledge to deliver results. An understanding of AI fundamentals, uses, and ethics, to identify business problems solvable with AI. Strong Business Acumen, including demonstrated knowledge of business processes and/or industries. Proficiency in English to engage with our global and local network. AI focus areas: (AI Adoption Mindset, Agentic AI Day-to-Day Practice, and Context Engineering) A curious and agile mindset, with a passion for learning and the resilience to adapt in a fast-paced, evolving environment. Strong problem-solving, project management, and creative thinking skills, with the ability to collaborate across teams and communicate ideas clearly and effectively. Emotional intelligence and cultural awareness that support inclusive teamwork and thoughtful stakeholder engagement. A growing foundation in business acumen and emerging technologies-especially artificial intelligence-paired with a results-oriented approach and the courage to take initiative. About SAP Academy for Customer Success The SAP Academy for Customer Success offers a three-year journey that drives accountability and enhances productivity. It enables graduates to make a quick impact in customer-facing roles while fostering career longevity and leadership potential. Join us for a unique opportunity to build a global network, collaborate with customers to solve real business challenges, and gain hands-on experience with world class cloud solutions-all while learning in a dynamic environment and earning competitive pay and benefits. Hybrid work setup: Three days a week in the office or on-site with customers or partners. The program will include a practical and immersive portion in San Ramon, California, over approximately four weeks across two trips. During intensive phases of the program, participants are expected to be fully engaged and present to ensure maximum learning and success. Vacation will not be approved during critical times of the program. Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, etc.), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements. Successful candidates might be required to undergo a background verification with an external vendor. Please note that any violation of these guidelines may result in disqualification from the hiring process. SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e mail with your request to Recruiting Operations Team: . We ultimately believe in unleashing all talent and creating a better world.

20/07/2026

Full time

Account Executive - SAP Academy for Customer Success - UK (Hybrid) We help the world run better At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging - but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed. The SAP Academy for Customer Success is a global development program designed for talent who are early in their career. Who You'll Become The Account Executive's primary responsibilities include prospecting, qualifying, selling, and closing new business to existing and net new customers. The Account Executive empowers our customers to achieve their full potential by understanding their strategy, unique business goals, and desired outcomes, thereby driving cloud revenue growth through leading dedicated sales efforts to help customers solve their business challenges by positioning value through our solutions. What You'll Do As an Account Executive within the SAP Next Gen Academy for Customer Success, you will be responsible for the following: Successfully complete a 10-month learn-apply program, which includes classroom phases and field phases with your sales team, that enhances your support in the role and is a critical customer-facing function within our Customer Success Board Area. Immersed yourself in multi-dimensional, experiential learning focusing on digital transformation, global intelligence, human skills, business and technology acumen, solution/industry knowledge, and strategy/tools/process. Learn how to drive value across the customer lifecycle through solution adoption and ongoing renewals that foster account expansion. Receive onboarding in your local market with on-the-job training and mentoring by a Senior Account Executive in the field. You will be able to work both behind the scenes and directly with customers. The program will enrich your knowledge of SAP and the Customer Success board area and give you professional experience so that you can be ready to serve our customers. We offer full-time employment from day one with practical learning applications for your role. Upon successful completion of the program, you will move into a direct customer-facing sales role in your market and continue to receive mentoring and coaching support to accelerate your growth. Sales roles in scope: Account Executive (AE), Solution Sales Executive (SSE) SSE focus areas: SAP Finance & Spend Management (F&S) - Knowledge in key areas such as accounting, procurement, and supplier management, focused on boosting visibility, cutting costs, and improving efficiency. SAP SuccessFactors (Human Capital Management - HCM) - Knowledge in core HR and payroll, talent management, employee experience management, HR analytics, workforce planning, and sales performance management. SAP Supply Chain Management (SCM) - Knowledge in Supply Chain, Asset Management, Manufacturing, Logistics, or Product and Project lifecycle management. SAP Customer Experience (CX) - Knowledge of e-commerce, sales, customer service, and marketing processes. SAP Business Transformation Management (BTM) - Knowledge in Business Process Management/Business Process Automation applications. SAP Business Technology Platform (BTP) & SAP Business Data Cloud (BDC) - Knowledge in database and data management, analytics, application development and integration, intelligent technologies, and AI. Understanding of Integration, Application, Data, Infrastructure, and Security technology domains. What You Bring 2-3 years of professional experience in a quota-carrying sales environment in a technology company OR in a role with significant exposure to business processes. Experience generating opportunities, qualifying leads, and managing sales pipelines across a defined territory with a proven track record of building customer relationships and articulating value propositions. A cooperative and productive approach to working relationships, internally and externally. A strong ability to quickly learn new concepts, adapt to changing environments, and apply knowledge to deliver results. An understanding of AI fundamentals, uses, and ethics, to identify business problems solvable with AI. Strong Business Acumen, including demonstrated knowledge of business processes and/or industries. Proficiency in English to engage with our global and local network. AI focus areas: (AI Adoption Mindset, Agentic AI Day-to-Day Practice, and Context Engineering) A curious and agile mindset, with a passion for learning and the resilience to adapt in a fast-paced, evolving environment. Strong problem-solving, project management, and creative thinking skills, with the ability to collaborate across teams and communicate ideas clearly and effectively. Emotional intelligence and cultural awareness that support inclusive teamwork and thoughtful stakeholder engagement. A growing foundation in business acumen and emerging technologies-especially artificial intelligence-paired with a results-oriented approach and the courage to take initiative. About SAP Academy for Customer Success The SAP Academy for Customer Success offers a three-year journey that drives accountability and enhances productivity. It enables graduates to make a quick impact in customer-facing roles while fostering career longevity and leadership potential. Join us for a unique opportunity to build a global network, collaborate with customers to solve real business challenges, and gain hands-on experience with world class cloud solutions-all while learning in a dynamic environment and earning competitive pay and benefits. Hybrid work setup: Three days a week in the office or on-site with customers or partners. The program will include a practical and immersive portion in San Ramon, California, over approximately four weeks across two trips. During intensive phases of the program, participants are expected to be fully engaged and present to ensure maximum learning and success. Vacation will not be approved during critical times of the program. Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, etc.), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements. Successful candidates might be required to undergo a background verification with an external vendor. Please note that any violation of these guidelines may result in disqualification from the hiring process. SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e mail with your request to Recruiting Operations Team: . We ultimately believe in unleashing all talent and creating a better world.

Graduate Site Reliability Engineer

Critical Cloud Limited Cardiff, South Glamorgan

This role is an entry point into the SRE team. You'll work directly alongside senior engineers, learning how we operate production environments, instrument systems with Datadog, and respond to incidents. From the start you'll contribute to real work, monitoring customer environments, writing runbooks, supporting infrastructure changes, with progressively more ownership as your confidence and knowledge grows. Responsibilities Monitor customer AWS and Azure environments using Datadog, learning to triage alerts, identify signal from noise, and escalating with context. Support incident response workflows alongside senior engineers, contributing to post mortem documentation and remediation tracking. Assist with Datadog onboarding and instrumentation for new customers: agents, integrations, dashboards, monitors, and log pipelines. Support infrastructure as code work (Terraform) for provisioning and configuration changes across customer accounts, under senior review. Write and maintain runbooks and operational documentation, clear, accurate, and usable by anyone on the team at 3 am. Participate in proactive reliability reviews: alert tuning, capacity checks, dependency mapping, with guidance from senior engineers. Contribute to internal tooling and AI assisted automation initiatives as part of the wider engineering team. Communicate directly with customers on day to day operational queries with a professional, calm, and clear style. Qualifications - Must Have A degree in Computer Science, Software Engineering, or a related technical discipline or equivalent demonstrable self taught fundamentals. Comfort with scripting in Bash, Python, or similar; you've automated something, even if small. Understanding of core observability concepts: what metrics, logs, and traces are and what they tell you. Awareness of cloud fundamentals; you know what EC2, S3, VPCs, and load balancers do, even without production experience. Clear written and verbal communication; you'll be in customer facing situations from early on. Right to work in the UK without sponsorship. Qualifications - Nice to Have Any hands on Datadog experience, trial, personal project, or university lab. Terraform or any infrastructure as code exposure. Docker or Kubernetes, even containerising a personal project counts. A cloud certification (AWS Cloud Practitioner, Azure Fundamentals, or equivalent). Experience in a customer facing environment, even outside tech. Any personal projects involving monitoring, automation, or infrastructure. Benefits 25 days holiday + bank holidays plus a paid day off in your birthday month, taken in the month it falls. Holiday grows with tenure: +1 day per year after your second work anniversary, up to 28 days total. Enhanced maternity pay: 26 weeks at your full basic salary. Enhanced paternity pay: 2 weeks at your full basic salary. Datadog, AWS, and Azure certifications paid by the company, contractual, not discretionary. AI tooling certifications also funded, staying current is part of the role. Flexible working requests from your first day of employment, statutory right, supported in full. Company provided laptop and peripherals, set up before you start. On call allowance (in addition to base salary): SREs join a shared rota, typically one week in five or six, reducing as the team grows. Paid £500 per on call week, which works out at roughly £5-6k a year on top of salary, varying with the rota size. Base salary DOE. Remote first. UK based, async friendly. Certs funded. Tech Stack Datadog Core observability platform. AWS primary cloud, multi account. Azure secondary cloud workloads. Terraform infrastructure as code. GitHub Actions CI/CD pipelines. Python / Bash automation & tooling.

20/07/2026

Full time

This role is an entry point into the SRE team. You'll work directly alongside senior engineers, learning how we operate production environments, instrument systems with Datadog, and respond to incidents. From the start you'll contribute to real work, monitoring customer environments, writing runbooks, supporting infrastructure changes, with progressively more ownership as your confidence and knowledge grows. Responsibilities Monitor customer AWS and Azure environments using Datadog, learning to triage alerts, identify signal from noise, and escalating with context. Support incident response workflows alongside senior engineers, contributing to post mortem documentation and remediation tracking. Assist with Datadog onboarding and instrumentation for new customers: agents, integrations, dashboards, monitors, and log pipelines. Support infrastructure as code work (Terraform) for provisioning and configuration changes across customer accounts, under senior review. Write and maintain runbooks and operational documentation, clear, accurate, and usable by anyone on the team at 3 am. Participate in proactive reliability reviews: alert tuning, capacity checks, dependency mapping, with guidance from senior engineers. Contribute to internal tooling and AI assisted automation initiatives as part of the wider engineering team. Communicate directly with customers on day to day operational queries with a professional, calm, and clear style. Qualifications - Must Have A degree in Computer Science, Software Engineering, or a related technical discipline or equivalent demonstrable self taught fundamentals. Comfort with scripting in Bash, Python, or similar; you've automated something, even if small. Understanding of core observability concepts: what metrics, logs, and traces are and what they tell you. Awareness of cloud fundamentals; you know what EC2, S3, VPCs, and load balancers do, even without production experience. Clear written and verbal communication; you'll be in customer facing situations from early on. Right to work in the UK without sponsorship. Qualifications - Nice to Have Any hands on Datadog experience, trial, personal project, or university lab. Terraform or any infrastructure as code exposure. Docker or Kubernetes, even containerising a personal project counts. A cloud certification (AWS Cloud Practitioner, Azure Fundamentals, or equivalent). Experience in a customer facing environment, even outside tech. Any personal projects involving monitoring, automation, or infrastructure. Benefits 25 days holiday + bank holidays plus a paid day off in your birthday month, taken in the month it falls. Holiday grows with tenure: +1 day per year after your second work anniversary, up to 28 days total. Enhanced maternity pay: 26 weeks at your full basic salary. Enhanced paternity pay: 2 weeks at your full basic salary. Datadog, AWS, and Azure certifications paid by the company, contractual, not discretionary. AI tooling certifications also funded, staying current is part of the role. Flexible working requests from your first day of employment, statutory right, supported in full. Company provided laptop and peripherals, set up before you start. On call allowance (in addition to base salary): SREs join a shared rota, typically one week in five or six, reducing as the team grows. Paid £500 per on call week, which works out at roughly £5-6k a year on top of salary, varying with the rota size. Base salary DOE. Remote first. UK based, async friendly. Certs funded. Tech Stack Datadog Core observability platform. AWS primary cloud, multi account. Azure secondary cloud workloads. Terraform infrastructure as code. GitHub Actions CI/CD pipelines. Python / Bash automation & tooling.

Junior Software Engineer

NCR Atleos Corporation Dundee, Angus

About NCR Atleos NCR Atleos is headquartered in Atlanta and leads in expanding financial access. Our 20,000 employees optimize branch operations, improve operational efficiency and maximize self service availability for financial institutions and retailers worldwide. Position Junior Software Engineer - based at the NCR Atleos Discovery Centre R&D site in Dundee. The role focuses on delivering high quality software for ATM Recycler/Deposit devices and related template software. Key Areas of Responsibility Develop high quality software with support from the senior developer/technical team lead to meet customer requirements, within agreed timescales. Analyse and process data, then identify and develop solutions with assistance of senior developer/technical team lead. Prepare technical documentation. Participate in template update peer reviews. Estimate time for template development efforts with assistance of senior developer/technical team lead. Communicate effectively with developers, technical team lead & QA. Work diligently on all developments to ensure customer satisfaction targets are achieved. Required Skills & Experience Minimum bachelor's level degree in Computer Science, Engineering, or related field. Experience in software development, preferably C/C++. Good methodical problem solving skills. Strong communication skills, both written and verbal. Ability to work effectively in a team environment composed of peers and cross functional members. Strong desire for quality. Ability to multi task. Preferred: awareness or use of bug tracking & version control systems. Offers of employment are conditional upon passage of screening criteria applicable to the job. EEO Statement NCR Atleos is an equal opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law.

20/07/2026

Full time

About NCR Atleos NCR Atleos is headquartered in Atlanta and leads in expanding financial access. Our 20,000 employees optimize branch operations, improve operational efficiency and maximize self service availability for financial institutions and retailers worldwide. Position Junior Software Engineer - based at the NCR Atleos Discovery Centre R&D site in Dundee. The role focuses on delivering high quality software for ATM Recycler/Deposit devices and related template software. Key Areas of Responsibility Develop high quality software with support from the senior developer/technical team lead to meet customer requirements, within agreed timescales. Analyse and process data, then identify and develop solutions with assistance of senior developer/technical team lead. Prepare technical documentation. Participate in template update peer reviews. Estimate time for template development efforts with assistance of senior developer/technical team lead. Communicate effectively with developers, technical team lead & QA. Work diligently on all developments to ensure customer satisfaction targets are achieved. Required Skills & Experience Minimum bachelor's level degree in Computer Science, Engineering, or related field. Experience in software development, preferably C/C++. Good methodical problem solving skills. Strong communication skills, both written and verbal. Ability to work effectively in a team environment composed of peers and cross functional members. Strong desire for quality. Ability to multi task. Preferred: awareness or use of bug tracking & version control systems. Offers of employment are conditional upon passage of screening criteria applicable to the job. EEO Statement NCR Atleos is an equal opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law.

Technical Support Associate - London

SLAMcore

Synthesia is the world's leading AI video platform for business, used by over 90% of the Fortune 100. Founded in 2017, the company is headquartered in London, with offices and teams across Europe and the US. As AI continues to shape the way we live and work, Synthesia develops products to enhance visual communication and enterprise skill development, helping people work better and stay at the center of successful organizations. Following our recent Series E funding round, where we raised $200 million, our valuation stands at $4 billion. Our total funding exceeds $530 million from premier investors including Accel, NVentures (Nvidia's VC arm), Kleiner Perkins, GV, and Evantic Capital, alongside the founders and operators of Stripe, Datadog, Miro, and Webflow. About the role As a Technical Support Associate at Synthesia, you'll be part of the team ensuring delivering first-line technical support to enterprise customers. You'll assist with technical investigations, resolve customer issues, and learn to handle more complex cases as you develop your technical and analytical skills. You'll work closely with experienced Technical Support Specialists and Engineers, gaining exposure to a wide range of technical systems while supporting customers and internal teams. This is a great opportunity to start or advance your career in technical support within a fast-paced, innovative SaaS company. Role Responsibilities: Provide first-line technical support to enterprise customers mainly via live chat, investigating and resolving platform issues Gather and document all relevant information for reported issues, ensuring accurate case creation and updates Apply standard troubleshooting techniques and validated fixes under guidance from senior team members Escalate more complex or critical issues to Technical Support Specialists or Engineering with clear diagnostic details Reproduce reported issues in internal environments to support investigations Follow up with customers to ensure issues are resolved to satisfaction Maintain clear, professional communication with customers throughout the support process Document solutions, troubleshooting steps, and new learnings for internal knowledge sharing About You: 1 to 3 years' experience in a technical support, helpdesk, or customer-facing technical role (or equivalent practical experience) Strong interest in software, systems troubleshooting, and delivering excellent customer outcomes Confident and clear communicator, with the ability to explain technical concepts to non-technical users Highly organised with strong analytical and problem-solving skills, and attention to detail Comfortable taking ownership of issues and managing multiple cases in parallel Curious, proactive learner who enjoys developing technical depth and understanding new tools Collaborative team player who contributes positively to team discussions and continuous improvement Technical Experience (Preferred but not Required): Basic understanding of SaaS platforms and web technologies Familiarity with basic browser troubleshooting and developer tools Experience using ticketing systems such as Intercom, Jira, or Salesforce Awareness of SSO concepts and authentication flows Interest in APIs, data analysis, or system integrations Exposure to log analysis or monitoring platforms (e.g. Datadog) Success will be measured on: Key Performance Indicators (KPI's) within the support team, including but not limited to: Customer Satisfaction (CSAT) First Response Time SLA Compliance Productivity metrics

20/07/2026

Full time

Synthesia is the world's leading AI video platform for business, used by over 90% of the Fortune 100. Founded in 2017, the company is headquartered in London, with offices and teams across Europe and the US. As AI continues to shape the way we live and work, Synthesia develops products to enhance visual communication and enterprise skill development, helping people work better and stay at the center of successful organizations. Following our recent Series E funding round, where we raised $200 million, our valuation stands at $4 billion. Our total funding exceeds $530 million from premier investors including Accel, NVentures (Nvidia's VC arm), Kleiner Perkins, GV, and Evantic Capital, alongside the founders and operators of Stripe, Datadog, Miro, and Webflow. About the role As a Technical Support Associate at Synthesia, you'll be part of the team ensuring delivering first-line technical support to enterprise customers. You'll assist with technical investigations, resolve customer issues, and learn to handle more complex cases as you develop your technical and analytical skills. You'll work closely with experienced Technical Support Specialists and Engineers, gaining exposure to a wide range of technical systems while supporting customers and internal teams. This is a great opportunity to start or advance your career in technical support within a fast-paced, innovative SaaS company. Role Responsibilities: Provide first-line technical support to enterprise customers mainly via live chat, investigating and resolving platform issues Gather and document all relevant information for reported issues, ensuring accurate case creation and updates Apply standard troubleshooting techniques and validated fixes under guidance from senior team members Escalate more complex or critical issues to Technical Support Specialists or Engineering with clear diagnostic details Reproduce reported issues in internal environments to support investigations Follow up with customers to ensure issues are resolved to satisfaction Maintain clear, professional communication with customers throughout the support process Document solutions, troubleshooting steps, and new learnings for internal knowledge sharing About You: 1 to 3 years' experience in a technical support, helpdesk, or customer-facing technical role (or equivalent practical experience) Strong interest in software, systems troubleshooting, and delivering excellent customer outcomes Confident and clear communicator, with the ability to explain technical concepts to non-technical users Highly organised with strong analytical and problem-solving skills, and attention to detail Comfortable taking ownership of issues and managing multiple cases in parallel Curious, proactive learner who enjoys developing technical depth and understanding new tools Collaborative team player who contributes positively to team discussions and continuous improvement Technical Experience (Preferred but not Required): Basic understanding of SaaS platforms and web technologies Familiarity with basic browser troubleshooting and developer tools Experience using ticketing systems such as Intercom, Jira, or Salesforce Awareness of SSO concepts and authentication flows Interest in APIs, data analysis, or system integrations Exposure to log analysis or monitoring platforms (e.g. Datadog) Success will be measured on: Key Performance Indicators (KPI's) within the support team, including but not limited to: Customer Satisfaction (CSAT) First Response Time SLA Compliance Productivity metrics

Graduate Delivery Manager

Critical Cloud Limited Cardiff, South Glamorgan

The delivery function at Critical Cloud needs to be built, not inherited. You'd be the first Graduate DM, working directly with the COO to build the processes, documentation, and customer relationships that hold the whole operation together. Real ownership from week one. Not a training programme. About the Role Critical Support is our flagship managed service. This role owns the delivery of it, keeping customers informed, SLAs on track, and the operational engine running smoothly. It's the connective tissue between our SRE team and the customers they serve. We are the world's first "Powered by Datadog" accredited MSP, a Datadog-native cloud managed service provider built for European tech-led SMBs. Our founders have scaled and exited multiple technology businesses. We operate lean, move fast, and take observability seriously. This is a graduate-entry delivery management role working directly under Andrew Phillips, COO. You'll own the customer-facing side of service delivery, onboarding, reporting, service reviews, escalation management, and the processes that hold everything together. You won't be writing Terraform, but you'll need to understand what our engineers are doing well enough to represent it to customers and flag when something's off. What You're Delivering 24/7 observability across customer infrastructure. Alerts, dashboards, and SLOs configured and maintained by our SRE team. Cloud Operations Managed AWS and Azure environments. Incident response, change management, and infrastructure operations on behalf of the customer. Structured SEV-based incident response with postmortem discipline, customer communications, and SLA accountability under our IMS framework. What You'll Do Own the end-to-end delivery experience for a portfolio of Critical Support customers, you're the face of the service Lead customer onboarding: coordinate across SRE, commercial, and the customer's technical team to get new accounts live and well-instrumented Run monthly and quarterly service reviews, preparing reporting packs, presenting SLA/SLO performance, and identifying improvement actions Track and manage service delivery against contracted SLAs, escalating to the SRE team and COO when at risk Act as the first escalation point for customer concerns, triaging, communicating, and coordinating resolution without technical hand-holding Maintain the change management calendar: coordinating planned changes, customer approvals, and CAB participation in line with our ISO 27001 IMS Own service delivery documentation, runbooks, onboarding packs, RACI matrices, and meeting records, kept accurate and audit-ready Work with the COO on service improvement initiatives: identifying patterns in incidents, customer feedback, and operational metrics to sharpen delivery Support the commercial team with renewal and upsell context, you'll know your customers better than anyone Contribute to developing and refining Critical Cloud's delivery processes as we scale the customer base Service Lifecycle Ownership Highlighted stages are where you have primary ownership. Customer Onboarding Service Governance Reporting & Reviews Renewal & Growth Metrics You'll Own SLA Adherence Customer Health CSAT & NPS Onboarding Time to Live Days from contract to monitored Retention Net Revenue Retention Renewals & expansions Requirements A degree in any discipline, Business, Management, Engineering, or Computer Science all fit well Exceptional written and verbal communication, you'll be in front of customer CTOs and technical teams Natural organisational instinct: you track things, follow up without being chased, and hate loose ends Comfortable working with data: producing reports, spotting trends, and presenting findings clearly Tech-literate enough to understand what our SREs are doing, curiosity matters more than deep knowledge Right to work in the UK without sponsorship Nice to Have Placement year or internship in a technical or IT services environment Awareness of service management or structured delivery practice Experience with project or service management tooling (Jira, Linear, Notion, or similar) Familiarity with cloud concepts, AWS, Azure, or basic infrastructure principles Exposure to ISO 27001 or similar compliance/governance frameworks Any customer-facing work experience, even outside tech Who Thrives Here The best delivery managers we've worked with share one trait: they make complexity invisible to customers. When something goes wrong, the customer hears from you before they notice. When something's at risk, you've already escalated internally. You're not a gatekeeper, you're the person who makes sure both sides of the relationship get what they need. You'll be working directly with Andrew Phillips, COO, someone who has built and scaled a managed service before. You'll get real exposure to how a cloud MSP operates commercially and operationally, not a training programme or a shadow role. Expect to be given genuine ownership fast. This isn't a purely administrative role. You'll be expected to develop a real working knowledge of cloud infrastructure, Datadog, and SRE practice over time, not to become an engineer, but to be a credible partner to the customers and technical teams you're working with every day. Start Graduate Delivery Manager Year 1-2 Delivery Manager Critical Support Year 2-3 Senior DM or Head of Delivery Year 3+ VP Delivery or Customer Success Base salary DOE Remote -first UK-based, async-friendly Certs funded 25 days holiday + bank holidays plus a paid day off in your birthday month, taken in the month it falls Holiday grows with tenure: +1 day per year after your second work anniversary, up to 28 days total Enhanced maternity pay: 26 weeks at your full basic salary Enhanced paternity pay: 2 weeks at your full basic salary Datadog awareness, AWS, and Azure certifications funded by the company, you need platform literacy to do this role credibly, and the company pays for it. Contractual, not discretionary. Flexible working requests from your first day of employment, statutory right, supported in full Company-provided laptop and peripherals, set up before you start How We Work Customer First Every decision about how you run a service review or handle an escalation should start with: what does this look like from the customer's side? If the customer doesn't know we're working on their problem, we're not communicating enough. Own the Problem When a customer raises an issue, you don't pass it to the SRE team and wait. You track it, update the customer proactively, and elevate if it's not moving. Problems don't get passed along, they get owned until they're resolved. Earn Trust by Delivering Every SLA report and service review is a moment where the customer decides whether to trust us with more. Consistency builds that trust. Deliver on the basics, every time, and the relationship compounds. Move with Urgency A slow response to a customer question creates anxiety that compounds. Even "we're looking at it" is better than silence. Speed of communication is itself a service quality metric, and it's one you own directly. Join the pipeline We're not actively hiring right now, but we keep applications on file. The cover letter matters most: tell us what draws you to delivery management in a cloud MSP context, and how you think about keeping customers and technical teams aligned. No templates. Pipeline open Cover letter required Direct to founders

20/07/2026

Full time

The delivery function at Critical Cloud needs to be built, not inherited. You'd be the first Graduate DM, working directly with the COO to build the processes, documentation, and customer relationships that hold the whole operation together. Real ownership from week one. Not a training programme. About the Role Critical Support is our flagship managed service. This role owns the delivery of it, keeping customers informed, SLAs on track, and the operational engine running smoothly. It's the connective tissue between our SRE team and the customers they serve. We are the world's first "Powered by Datadog" accredited MSP, a Datadog-native cloud managed service provider built for European tech-led SMBs. Our founders have scaled and exited multiple technology businesses. We operate lean, move fast, and take observability seriously. This is a graduate-entry delivery management role working directly under Andrew Phillips, COO. You'll own the customer-facing side of service delivery, onboarding, reporting, service reviews, escalation management, and the processes that hold everything together. You won't be writing Terraform, but you'll need to understand what our engineers are doing well enough to represent it to customers and flag when something's off. What You're Delivering 24/7 observability across customer infrastructure. Alerts, dashboards, and SLOs configured and maintained by our SRE team. Cloud Operations Managed AWS and Azure environments. Incident response, change management, and infrastructure operations on behalf of the customer. Structured SEV-based incident response with postmortem discipline, customer communications, and SLA accountability under our IMS framework. What You'll Do Own the end-to-end delivery experience for a portfolio of Critical Support customers, you're the face of the service Lead customer onboarding: coordinate across SRE, commercial, and the customer's technical team to get new accounts live and well-instrumented Run monthly and quarterly service reviews, preparing reporting packs, presenting SLA/SLO performance, and identifying improvement actions Track and manage service delivery against contracted SLAs, escalating to the SRE team and COO when at risk Act as the first escalation point for customer concerns, triaging, communicating, and coordinating resolution without technical hand-holding Maintain the change management calendar: coordinating planned changes, customer approvals, and CAB participation in line with our ISO 27001 IMS Own service delivery documentation, runbooks, onboarding packs, RACI matrices, and meeting records, kept accurate and audit-ready Work with the COO on service improvement initiatives: identifying patterns in incidents, customer feedback, and operational metrics to sharpen delivery Support the commercial team with renewal and upsell context, you'll know your customers better than anyone Contribute to developing and refining Critical Cloud's delivery processes as we scale the customer base Service Lifecycle Ownership Highlighted stages are where you have primary ownership. Customer Onboarding Service Governance Reporting & Reviews Renewal & Growth Metrics You'll Own SLA Adherence Customer Health CSAT & NPS Onboarding Time to Live Days from contract to monitored Retention Net Revenue Retention Renewals & expansions Requirements A degree in any discipline, Business, Management, Engineering, or Computer Science all fit well Exceptional written and verbal communication, you'll be in front of customer CTOs and technical teams Natural organisational instinct: you track things, follow up without being chased, and hate loose ends Comfortable working with data: producing reports, spotting trends, and presenting findings clearly Tech-literate enough to understand what our SREs are doing, curiosity matters more than deep knowledge Right to work in the UK without sponsorship Nice to Have Placement year or internship in a technical or IT services environment Awareness of service management or structured delivery practice Experience with project or service management tooling (Jira, Linear, Notion, or similar) Familiarity with cloud concepts, AWS, Azure, or basic infrastructure principles Exposure to ISO 27001 or similar compliance/governance frameworks Any customer-facing work experience, even outside tech Who Thrives Here The best delivery managers we've worked with share one trait: they make complexity invisible to customers. When something goes wrong, the customer hears from you before they notice. When something's at risk, you've already escalated internally. You're not a gatekeeper, you're the person who makes sure both sides of the relationship get what they need. You'll be working directly with Andrew Phillips, COO, someone who has built and scaled a managed service before. You'll get real exposure to how a cloud MSP operates commercially and operationally, not a training programme or a shadow role. Expect to be given genuine ownership fast. This isn't a purely administrative role. You'll be expected to develop a real working knowledge of cloud infrastructure, Datadog, and SRE practice over time, not to become an engineer, but to be a credible partner to the customers and technical teams you're working with every day. Start Graduate Delivery Manager Year 1-2 Delivery Manager Critical Support Year 2-3 Senior DM or Head of Delivery Year 3+ VP Delivery or Customer Success Base salary DOE Remote -first UK-based, async-friendly Certs funded 25 days holiday + bank holidays plus a paid day off in your birthday month, taken in the month it falls Holiday grows with tenure: +1 day per year after your second work anniversary, up to 28 days total Enhanced maternity pay: 26 weeks at your full basic salary Enhanced paternity pay: 2 weeks at your full basic salary Datadog awareness, AWS, and Azure certifications funded by the company, you need platform literacy to do this role credibly, and the company pays for it. Contractual, not discretionary. Flexible working requests from your first day of employment, statutory right, supported in full Company-provided laptop and peripherals, set up before you start How We Work Customer First Every decision about how you run a service review or handle an escalation should start with: what does this look like from the customer's side? If the customer doesn't know we're working on their problem, we're not communicating enough. Own the Problem When a customer raises an issue, you don't pass it to the SRE team and wait. You track it, update the customer proactively, and elevate if it's not moving. Problems don't get passed along, they get owned until they're resolved. Earn Trust by Delivering Every SLA report and service review is a moment where the customer decides whether to trust us with more. Consistency builds that trust. Deliver on the basics, every time, and the relationship compounds. Move with Urgency A slow response to a customer question creates anxiety that compounds. Even "we're looking at it" is better than silence. Speed of communication is itself a service quality metric, and it's one you own directly. Join the pipeline We're not actively hiring right now, but we keep applications on file. The cover letter matters most: tell us what draws you to delivery management in a cloud MSP context, and how you think about keeping customers and technical teams aligned. No templates. Pipeline open Cover letter required Direct to founders

Data Analyst

Test Triangle Ltd Wokingham, Berkshire

Role Purpose Support Energy Insights & Analysis (EIA) and Future Energy Scenarios (FES) by delivering high quality analysis, dashboards and data products on NESO's Data & Analytics Platform (DAP) using Palantir Foundry. The role focuses on transforming complex energy system data into trusted insights that inform modelling, scenario development and strategic decision making. Key Responsibilities Perform exploratory and structured analysis on large, complex datasets (time series, scenario, market, network and policy data) Support EIA/FES modelling teams by preparing, validating and analysing input and output datasets Develop reproducible analysis workflows using SQL and Python within Foundry Produce clear, well structured insight packs, visualisations and narratives for senior and non technical stakeholders Work closely with Data Scientists, Data Engineers and Modellers to align analysis with business and policy questions Ensure data outputs meet quality, governance, lineage and assurance requirements Contribute to continuous improvement of analytical standards, templates and reusable assets across EIA/FES Strong experience in SQL and data analysis using Python Experience analysing time series and multi source datasets Strong data visualisation and storytelling skills Ability to explain analytical findings clearly to non technical audiences Experience in energy systems, utilities, infrastructure or public sector analytics Familiarity with scenario analysis, modelling outputs or forecasting concepts Experience working in assurance led or regulated environments Understanding of DAP and Foundry concepts (data products, lineage, governed analytics) Ways of Working Strong partnership with modelling, policy and digital teams Focus on accuracy, transparency and reusability

20/07/2026

Full time

Role Purpose Support Energy Insights & Analysis (EIA) and Future Energy Scenarios (FES) by delivering high quality analysis, dashboards and data products on NESO's Data & Analytics Platform (DAP) using Palantir Foundry. The role focuses on transforming complex energy system data into trusted insights that inform modelling, scenario development and strategic decision making. Key Responsibilities Perform exploratory and structured analysis on large, complex datasets (time series, scenario, market, network and policy data) Support EIA/FES modelling teams by preparing, validating and analysing input and output datasets Develop reproducible analysis workflows using SQL and Python within Foundry Produce clear, well structured insight packs, visualisations and narratives for senior and non technical stakeholders Work closely with Data Scientists, Data Engineers and Modellers to align analysis with business and policy questions Ensure data outputs meet quality, governance, lineage and assurance requirements Contribute to continuous improvement of analytical standards, templates and reusable assets across EIA/FES Strong experience in SQL and data analysis using Python Experience analysing time series and multi source datasets Strong data visualisation and storytelling skills Ability to explain analytical findings clearly to non technical audiences Experience in energy systems, utilities, infrastructure or public sector analytics Familiarity with scenario analysis, modelling outputs or forecasting concepts Experience working in assurance led or regulated environments Understanding of DAP and Foundry concepts (data products, lineage, governed analytics) Ways of Working Strong partnership with modelling, policy and digital teams Focus on accuracy, transparency and reusability

Senior Risk Management Analyst

Cubic Corporation Salfords, Surrey

Business Unit:Cubic Transportation SystemsCompany Details:When you join Cubic, you become part of a company that creates and delivers technology solutions in transportation to make people's lives easier by simplifying their daily journeys, and defense capabilities to help promote mission success and safety for those who serve their nation. Led by our talented teams around the world, Cubic is committed to solving global issues through innovation and service to our customers and partners.We have a top-tier portfolio of businesses, including Cubic Transportation Systems (CTS) and Cubic Defense (CD). Explore more on Details:Cubic Transportation Systems (CTS) is a global leader in intelligent transportation solutions, specializing in technologies that make public transit more efficient, accessible, and user-friendly. A significant feature is providing Fare and Payment card services to government and municipal customers across the globe.Job Summary:As Member of the Cubic information security team, you will provide security compliance support for production transaction processing environments. Evaluate posture of security controls and operating environment to ensure compliance with organization security policies and controls. Plans and prepares the scope of IT compliance evaluation programs across the organization and isolates potential risks or liabilities and develops mitigation plans. Partners with external auditors to coordinate and facilitate PCI-DSS, ISO 27001, etc. compliance/audit efforts. This position typically works under limited supervision and direction. Candidates for this position will regularly exercise discretionary and substantial decision-making authority.RESPONSIBILITIESEssential Job Duties and ResponsibilitiesPerform as the recognized Subject Matter Expert on Security Risk Assessment methodology, policy, strategy and processes.Facilitate all security audit operations, including scheduling, vendor coordination, program, and stakeholder coordination.Responsible for coordination with the Internal/External Auditors and Information Technology teams to successfully complete periodic audits. Works independently to schedule and conduct control walk through meetings and address follow up procedures to ensure all stakeholders understand duties and responsibilitiesLead the design and control reviews and assessments to support continuous compliance with security policies and standardsManage security review processes for all solutions to ensure they their design and implementation meets compliance requirements - including PCI-DSS, ISO 27001, SOC 1 & SOC 2 and other regional requirements Document and actively communicate any areas where the solutions and processes are not fully compliant.Identify and report significant information security risks associated with applications, development, networking, data centers, Cloud and physical IT infrastructure, vendors and other third parties.Identify stakeholders in remediation of compliance gaps and actively escalate issues to them in a constructive manner that helps them understand the actions required. Work to gain acceptance of responsibility and track progress towards remediation. Actively manage escalation as needed if solutions are not resolved in a timely manner.Work with system operators and security subject matter experts to communicate system compliance gaps and develop acceptable remediation plans.Capture compliance gaps and remediation plans in the OneTrust GRC system. Plans, reviews, and performs (as needed) controls monitoring around complex customer facing systems using the One Trust.Liaisengage with Cubic customers and Security Teams to build positive relationships and outcomesSupports efforts to educate Security Management and Security Team Members in compliant IT processes and controls. Prepare and maintain process and control documentationAid in the development of solutions to problems identified during audits and translates these solutions into practical recommendations. Partner with Operations and Engineering Teams to ensure timely and acceptable remediation of issues.Follow up on recommendations and appraises corrective actions taken to improve deficient conditions. To the greatest extent possible, ensure all Corporate Standards, SDLC, Change Management, and risk governance protocols are followed.Review vendor contracts and SOC reports to evaluate the impact on the company's controls. Coordinates with third party vendors where appropriate.General Duties and Responsibilities:Reliably demonstrate accountability for work assignments and proactive communications about issues and status. A strong history of proactively identifying effective solutions for challenges.Able to reliably demonstrate ethical behavior and accurate communications even when complex factors are involved.Able to operate in a professional manner, even in tense or continuous with Cubic's Quality Management SystemComply with Cubic's quality, health, safety, and security policies.Support the company's strategic objectives and collaborate across with Cubic Human Resources ProceduresSKILLS/EXPERIENCE/KNOWLEDGEEssential:Strong written and oral communication skills in English, with capability to use Microsoft Office solutions. Ability to effectively and openly collaborate with team members clients, IT management, staff, and business units in a cross functional and matrixed IT organizationComfortable working with staff at all levels and in other geographical locations within the organizationFamiliarity with PCI DSS 4, ISO , and or SOC I/II requirements and audits.Expert level experience collaborating with stakeholders and solution providers in a cross functional and matrixed IT organization. Able to adapt style efforts to persuade in delivering messages that relate to the wider business. Is frequently called on to advise others on complex matters and may be accountable through team for delivery of business targets.Exhibits advanced wide- ranging experience, using in- depth professional knowledge, acumen, concepts and company objectives to develop, resolve complex models and procedures. Provides solutions to issues in creative and effective ways. Understands the interrelationships of different disciplines. Directs the application of existing principles and guides development of new policies and ideas.Understands and works on complex issues where analysis of situations or data requires an in-depth evaluation of variable factors. Determines methods and procedures on new assignments. Exercises judgment in selecting methods, evaluating, adapting complex techniques and evaluation criteria for obtaining results.Desirable:Deep understanding of security risks and threats as they relate to the company's operating environments.QUALIFICATIONSEssential:Experience in services or IT systems in a mission critical setting.University degree in Computer Science, Engineering, or other technical fields, or Business Administration with relevant IT work experience.Experience working in IT security and/or Payment Card processing systems. Strong understanding of technical concepts, as well as demonstrated ability to understand complex internally developed systems.The candidate must reside within commuting distance from CTS offices in, and be able to periodically travel within the region.DesirableRelevant security or IT compliance certification in one or more areas, such as CISA, CRISC, CCSK, CCISSP, GIAC, PCI-ISA/QSA or equivalent.Knowledge of or willingness to learn information security best practices as it pertains to Open Payments, Mobility as a Service, data classifications, Microsoft Azure, AWS (or similar) cloud security and infrastructure, Web infrastructure security (Applications and APIs), Network security tools (IDS/IPS, firewalls, etc.), Encryption technology and implementation, Database security, Operating system security and hardening, vulnerability assessment tools and writing risk mitigation plans according to the assessment, and SIEM and FIM solutions.Worker Type:EmployeeWe are committed to creating an inclusive workplace and welcome applications from people of all backgrounds. We do not discriminate based on any protected characteristic under applicable law.

20/07/2026

Full time

Business Unit:Cubic Transportation SystemsCompany Details:When you join Cubic, you become part of a company that creates and delivers technology solutions in transportation to make people's lives easier by simplifying their daily journeys, and defense capabilities to help promote mission success and safety for those who serve their nation. Led by our talented teams around the world, Cubic is committed to solving global issues through innovation and service to our customers and partners.We have a top-tier portfolio of businesses, including Cubic Transportation Systems (CTS) and Cubic Defense (CD). Explore more on Details:Cubic Transportation Systems (CTS) is a global leader in intelligent transportation solutions, specializing in technologies that make public transit more efficient, accessible, and user-friendly. A significant feature is providing Fare and Payment card services to government and municipal customers across the globe.Job Summary:As Member of the Cubic information security team, you will provide security compliance support for production transaction processing environments. Evaluate posture of security controls and operating environment to ensure compliance with organization security policies and controls. Plans and prepares the scope of IT compliance evaluation programs across the organization and isolates potential risks or liabilities and develops mitigation plans. Partners with external auditors to coordinate and facilitate PCI-DSS, ISO 27001, etc. compliance/audit efforts. This position typically works under limited supervision and direction. Candidates for this position will regularly exercise discretionary and substantial decision-making authority.RESPONSIBILITIESEssential Job Duties and ResponsibilitiesPerform as the recognized Subject Matter Expert on Security Risk Assessment methodology, policy, strategy and processes.Facilitate all security audit operations, including scheduling, vendor coordination, program, and stakeholder coordination.Responsible for coordination with the Internal/External Auditors and Information Technology teams to successfully complete periodic audits. Works independently to schedule and conduct control walk through meetings and address follow up procedures to ensure all stakeholders understand duties and responsibilitiesLead the design and control reviews and assessments to support continuous compliance with security policies and standardsManage security review processes for all solutions to ensure they their design and implementation meets compliance requirements - including PCI-DSS, ISO 27001, SOC 1 & SOC 2 and other regional requirements Document and actively communicate any areas where the solutions and processes are not fully compliant.Identify and report significant information security risks associated with applications, development, networking, data centers, Cloud and physical IT infrastructure, vendors and other third parties.Identify stakeholders in remediation of compliance gaps and actively escalate issues to them in a constructive manner that helps them understand the actions required. Work to gain acceptance of responsibility and track progress towards remediation. Actively manage escalation as needed if solutions are not resolved in a timely manner.Work with system operators and security subject matter experts to communicate system compliance gaps and develop acceptable remediation plans.Capture compliance gaps and remediation plans in the OneTrust GRC system. Plans, reviews, and performs (as needed) controls monitoring around complex customer facing systems using the One Trust.Liaisengage with Cubic customers and Security Teams to build positive relationships and outcomesSupports efforts to educate Security Management and Security Team Members in compliant IT processes and controls. Prepare and maintain process and control documentationAid in the development of solutions to problems identified during audits and translates these solutions into practical recommendations. Partner with Operations and Engineering Teams to ensure timely and acceptable remediation of issues.Follow up on recommendations and appraises corrective actions taken to improve deficient conditions. To the greatest extent possible, ensure all Corporate Standards, SDLC, Change Management, and risk governance protocols are followed.Review vendor contracts and SOC reports to evaluate the impact on the company's controls. Coordinates with third party vendors where appropriate.General Duties and Responsibilities:Reliably demonstrate accountability for work assignments and proactive communications about issues and status. A strong history of proactively identifying effective solutions for challenges.Able to reliably demonstrate ethical behavior and accurate communications even when complex factors are involved.Able to operate in a professional manner, even in tense or continuous with Cubic's Quality Management SystemComply with Cubic's quality, health, safety, and security policies.Support the company's strategic objectives and collaborate across with Cubic Human Resources ProceduresSKILLS/EXPERIENCE/KNOWLEDGEEssential:Strong written and oral communication skills in English, with capability to use Microsoft Office solutions. Ability to effectively and openly collaborate with team members clients, IT management, staff, and business units in a cross functional and matrixed IT organizationComfortable working with staff at all levels and in other geographical locations within the organizationFamiliarity with PCI DSS 4, ISO , and or SOC I/II requirements and audits.Expert level experience collaborating with stakeholders and solution providers in a cross functional and matrixed IT organization. Able to adapt style efforts to persuade in delivering messages that relate to the wider business. Is frequently called on to advise others on complex matters and may be accountable through team for delivery of business targets.Exhibits advanced wide- ranging experience, using in- depth professional knowledge, acumen, concepts and company objectives to develop, resolve complex models and procedures. Provides solutions to issues in creative and effective ways. Understands the interrelationships of different disciplines. Directs the application of existing principles and guides development of new policies and ideas.Understands and works on complex issues where analysis of situations or data requires an in-depth evaluation of variable factors. Determines methods and procedures on new assignments. Exercises judgment in selecting methods, evaluating, adapting complex techniques and evaluation criteria for obtaining results.Desirable:Deep understanding of security risks and threats as they relate to the company's operating environments.QUALIFICATIONSEssential:Experience in services or IT systems in a mission critical setting.University degree in Computer Science, Engineering, or other technical fields, or Business Administration with relevant IT work experience.Experience working in IT security and/or Payment Card processing systems. Strong understanding of technical concepts, as well as demonstrated ability to understand complex internally developed systems.The candidate must reside within commuting distance from CTS offices in, and be able to periodically travel within the region.DesirableRelevant security or IT compliance certification in one or more areas, such as CISA, CRISC, CCSK, CCISSP, GIAC, PCI-ISA/QSA or equivalent.Knowledge of or willingness to learn information security best practices as it pertains to Open Payments, Mobility as a Service, data classifications, Microsoft Azure, AWS (or similar) cloud security and infrastructure, Web infrastructure security (Applications and APIs), Network security tools (IDS/IPS, firewalls, etc.), Encryption technology and implementation, Database security, Operating system security and hardening, vulnerability assessment tools and writing risk mitigation plans according to the assessment, and SIEM and FIM solutions.Worker Type:EmployeeWe are committed to creating an inclusive workplace and welcome applications from people of all backgrounds. We do not discriminate based on any protected characteristic under applicable law.

Technical Analyst

CapGemini

Your roleThe IT/OT Convergence Engineer is a hands on technical delivery role within an IT/OT convergence and SCADA consultancy, responsible for engineering, configuring, and supporting operational technology and industrial network environments at enterprise scale. The role combines practical OT engineering delivery with a clear development pathway toward emerging IT/OT convergence technologies-such as industrial data platforms, OPC UA, MQTT, edge computing, and cloud integration-supporting the long term evolution of digital industrial architectures across multi site water and utilities organisations.Key responsibilitiesExecute hands on engineering activities across OT, SCADA, and industrial network environments, including configuration, testing, commissioning, and fault resolutionSupport the deployment and integration of IT/OT connectivity solutions, including switches, firewalls, secure remote access, and site to enterprise data flowsAssist with the implementation and validation of modern OT data exchange mechanisms (e.g. OPC UA, MQTT) under guidance from senior engineersParticipate in site and enterprise engineering activities, working safely within live operational environmentsContribute to the development and use of standard engineering designs, build guides, configuration templates, and reusable patternsProduce and maintain accurate as built documentation, network diagrams, and configuration recordsActively build capability in emerging IT/OT convergence technologies, including edge, cloud, and industrial data platforms, through delivery participation and structured learningYour profileYou'll bring practical, hands on experience working with OT systems such as SCADA platforms, PLCs, RTUs, and associated field infrastructure, alongside a solid grounding in industrial networking and cyber secure operations. You're comfortable diagnosing and resolving issues in live operational environments, have a good awareness of modern IT/OT convergence technologies, and are keen to continue developing your expertise. Experience in regulated or asset intensive sectors such as water or utilities will be an advantage.Key strengthsHands on OT systems and industrial networking experience, with a strong focus on reliable and secure operationsProblem solving mindset with awareness of modern IT/OT technologies and OT cyber security principlesMake it real - what does it mean for you?Open access to digital learning platformsActive employee networks promoting diversity, equity and inclusion like OutFront, CapAbility or is proud to be a Disability Confident Employer (Level 2) under the UK Government's Disability Confident scheme. As part of our commitment to inclusive recruitment, we will offer an interview to all candidates whoDeclare they have a disability, andMeet the minimum essential criteria for the role.Please opt in during the application process.Capgemini. Make it real.Need to knowAll roles will require a level of security clearance; BPSS OR Security Clearance OR Developed Vetting.You can bring your whole self to work. At Capgemini building an inclusive future is part of everyday life and will be part of your working reality. We have built a representative and welcoming environment, for everyone.About CapgeminiCapgemini is an AI-powered global business and technology transformation partner, delivering tangible business value. We imagine the future of organisations and make it real with AI, technology and people. With our strong heritage of nearly 60 years, we are a responsible and diverse group of over 420,000 team members in more than 50 countries. We deliver end-to-end services and solutions with our deep industry expertise and strong partner ecosystem, leveraging our capabilities across strategy, technology, design, engineering and business operations. The Group reported 2025 global revenues of €22.5 billion.Make it real

20/07/2026

Full time

Your roleThe IT/OT Convergence Engineer is a hands on technical delivery role within an IT/OT convergence and SCADA consultancy, responsible for engineering, configuring, and supporting operational technology and industrial network environments at enterprise scale. The role combines practical OT engineering delivery with a clear development pathway toward emerging IT/OT convergence technologies-such as industrial data platforms, OPC UA, MQTT, edge computing, and cloud integration-supporting the long term evolution of digital industrial architectures across multi site water and utilities organisations.Key responsibilitiesExecute hands on engineering activities across OT, SCADA, and industrial network environments, including configuration, testing, commissioning, and fault resolutionSupport the deployment and integration of IT/OT connectivity solutions, including switches, firewalls, secure remote access, and site to enterprise data flowsAssist with the implementation and validation of modern OT data exchange mechanisms (e.g. OPC UA, MQTT) under guidance from senior engineersParticipate in site and enterprise engineering activities, working safely within live operational environmentsContribute to the development and use of standard engineering designs, build guides, configuration templates, and reusable patternsProduce and maintain accurate as built documentation, network diagrams, and configuration recordsActively build capability in emerging IT/OT convergence technologies, including edge, cloud, and industrial data platforms, through delivery participation and structured learningYour profileYou'll bring practical, hands on experience working with OT systems such as SCADA platforms, PLCs, RTUs, and associated field infrastructure, alongside a solid grounding in industrial networking and cyber secure operations. You're comfortable diagnosing and resolving issues in live operational environments, have a good awareness of modern IT/OT convergence technologies, and are keen to continue developing your expertise. Experience in regulated or asset intensive sectors such as water or utilities will be an advantage.Key strengthsHands on OT systems and industrial networking experience, with a strong focus on reliable and secure operationsProblem solving mindset with awareness of modern IT/OT technologies and OT cyber security principlesMake it real - what does it mean for you?Open access to digital learning platformsActive employee networks promoting diversity, equity and inclusion like OutFront, CapAbility or is proud to be a Disability Confident Employer (Level 2) under the UK Government's Disability Confident scheme. As part of our commitment to inclusive recruitment, we will offer an interview to all candidates whoDeclare they have a disability, andMeet the minimum essential criteria for the role.Please opt in during the application process.Capgemini. Make it real.Need to knowAll roles will require a level of security clearance; BPSS OR Security Clearance OR Developed Vetting.You can bring your whole self to work. At Capgemini building an inclusive future is part of everyday life and will be part of your working reality. We have built a representative and welcoming environment, for everyone.About CapgeminiCapgemini is an AI-powered global business and technology transformation partner, delivering tangible business value. We imagine the future of organisations and make it real with AI, technology and people. With our strong heritage of nearly 60 years, we are a responsible and diverse group of over 420,000 team members in more than 50 countries. We deliver end-to-end services and solutions with our deep industry expertise and strong partner ecosystem, leveraging our capabilities across strategy, technology, design, engineering and business operations. The Group reported 2025 global revenues of €22.5 billion.Make it real

Business Analyst Specialist

Different Technologies Pty Ltd. Cheltenham, Gloucestershire

Daintta are a rapidly growing, values-driven team of specialists who work with government clients across Cyber Security, National Security, Law Enforcement, Telecommunications, Defence, Science and Technology. We are seeking a talented and motivated Business Analyst to support the definition, analysis, and improvement of business processes, operational capabilities, and technology-enabled change within secure public organisations. The role bridges operational users, policy stakeholders, and technical teams to ensure solutions meet business and operational objectives. What's in it for you? You will be joining Daintta with accountability for delivering client projects and enabling others to deliver through leadership and collaboration. In addition to being rewarded fairly for your contribution to the business, you get to work in a dynamic organisation that is agile and responsive: a business that is growing fast and where you get to drive and shape the future, a place where you are respected and somewhere you can be innovative and creative Key Responsibilities Elicit, analyse, and document business and operational requirements. Facilitate workshops with operational users, technical teams, and senior stakeholders. Produce high-quality requirements documentation, process maps, user stories, and use cases. Support capability gap analysis and options assessment. Translate operational needs into actionable technical and delivery requirements. Support testing, acceptance, and business readiness activities. Ensure traceability from requirements through to delivered outcomes. Skills/Knowledge The role requires the following key skills / knowledge, non-exhaustively: Requirements engineering and management. Process modelling and business analysis techniques. Agile and traditional delivery approaches. Stakeholder engagement and facilitation. Operational analysis and capability assessment. Experience with tools such as JIRA, Confluence, Visio, or other Data Visualisation tooling. Location? Hybrid, with 2-3 days working from Daintta office (London or Cheltenham) or on client site as required. Benefits We believe in supporting our people both professionally and personally. Here's what you can expect when you join us: Time Off 25 days annual leave, plus bank holidays Up to 5 days annual training leave with a dedicated training budget Up to 3 days annual volunteering leave - give back to the community Competitive maternity, paternity, shared parental leave & compassionate leave Health & Wellness Comprehensive Private Health Insurance Employee Assistance Programme - 24/7 support services £2,000 Flex Cash Allowance, paid pro-rata over the year Financial Benefits 5% pension contribution Discretionary company awards and bonuses, based on performance and company targets Access to Electric Vehicle (EV) Salary Sacrifice scheme Professional Development Up to £1,000 annual training budget (access to additional training and development budget via business case) Up to 5 days annual training leave 1 professional membership paid annually Up to £200 of additional IT budget for new joiners Perks Free breakfast every Tuesday in the London office Fortnightly drinks - in London Regular social events, quizzes, and guest workshops Huckletree perks - including gym and restaurant discounts Employee referral programme Monthly breakfast club in our Cheltenham office Security Information Due to the nature of this position, you must have and retain a minimum of SC clearance and be desirable to attain DV clearance. Strong preference is to hold an existing DV clearance. To qualify, as a minimum, you must be a British Citizen and have resided in the UK for the last 5 years. For more information about clearance eligibility, please see

20/07/2026

Full time

Daintta are a rapidly growing, values-driven team of specialists who work with government clients across Cyber Security, National Security, Law Enforcement, Telecommunications, Defence, Science and Technology. We are seeking a talented and motivated Business Analyst to support the definition, analysis, and improvement of business processes, operational capabilities, and technology-enabled change within secure public organisations. The role bridges operational users, policy stakeholders, and technical teams to ensure solutions meet business and operational objectives. What's in it for you? You will be joining Daintta with accountability for delivering client projects and enabling others to deliver through leadership and collaboration. In addition to being rewarded fairly for your contribution to the business, you get to work in a dynamic organisation that is agile and responsive: a business that is growing fast and where you get to drive and shape the future, a place where you are respected and somewhere you can be innovative and creative Key Responsibilities Elicit, analyse, and document business and operational requirements. Facilitate workshops with operational users, technical teams, and senior stakeholders. Produce high-quality requirements documentation, process maps, user stories, and use cases. Support capability gap analysis and options assessment. Translate operational needs into actionable technical and delivery requirements. Support testing, acceptance, and business readiness activities. Ensure traceability from requirements through to delivered outcomes. Skills/Knowledge The role requires the following key skills / knowledge, non-exhaustively: Requirements engineering and management. Process modelling and business analysis techniques. Agile and traditional delivery approaches. Stakeholder engagement and facilitation. Operational analysis and capability assessment. Experience with tools such as JIRA, Confluence, Visio, or other Data Visualisation tooling. Location? Hybrid, with 2-3 days working from Daintta office (London or Cheltenham) or on client site as required. Benefits We believe in supporting our people both professionally and personally. Here's what you can expect when you join us: Time Off 25 days annual leave, plus bank holidays Up to 5 days annual training leave with a dedicated training budget Up to 3 days annual volunteering leave - give back to the community Competitive maternity, paternity, shared parental leave & compassionate leave Health & Wellness Comprehensive Private Health Insurance Employee Assistance Programme - 24/7 support services £2,000 Flex Cash Allowance, paid pro-rata over the year Financial Benefits 5% pension contribution Discretionary company awards and bonuses, based on performance and company targets Access to Electric Vehicle (EV) Salary Sacrifice scheme Professional Development Up to £1,000 annual training budget (access to additional training and development budget via business case) Up to 5 days annual training leave 1 professional membership paid annually Up to £200 of additional IT budget for new joiners Perks Free breakfast every Tuesday in the London office Fortnightly drinks - in London Regular social events, quizzes, and guest workshops Huckletree perks - including gym and restaurant discounts Employee referral programme Monthly breakfast club in our Cheltenham office Security Information Due to the nature of this position, you must have and retain a minimum of SC clearance and be desirable to attain DV clearance. Strong preference is to hold an existing DV clearance. To qualify, as a minimum, you must be a British Citizen and have resided in the UK for the last 5 years. For more information about clearance eligibility, please see

UK Packaging Lead - UK - up to £60k pa (depending on experience)

Harrison Scott Associates

Job Overview A senior level packaging technologist with a strong background in sustainability, ideally in the food or beverage industry, will lead delivery of planning and product launches in the UK market. Key Responsibilities Design the packaging activity roadmap and lead delivery of the Innovation & NPD packaging plans. Ensure legal compliance and accurate technical data for all packaging materials. Champion the NPD stage & gate process, coordinate factory trials, create packaging specifications, and support product launches. Support artwork and packaging development, manufacturing and palletisation guidelines, and post implementation reviews. Lead the Packaging Sustainability programme and attend trade shows and expert events. Translate external environmental sustainability factors into recommendations for the business. Scout for new packing technologies and develop partnerships with suppliers. Support performance optimisation of packaging materials and technology following product launches. Ensure technical risk assessments are completed and mitigate risks. Provide packaging expertise and leadership to Production & Engineering teams, improving manufacturing efficiency. Skill Requirements Minimum 3 years' experience in FMCG packaging management (food or beverage ideal). Expertise in packaging areas: material properties & machinability, packing technologies, printing processes, distribution & bulk B2B. Experience with sustainable packaging materials (advantage). Excellent Microsoft Office skills. Attention to detail and ability to meet tight deadlines. Ability to multi task and work under pressure. Strong prioritisation & project management skills. Excellent communication skills; capable of representing the business at external events. Self starter with a positive, can do attitude and high energy.

20/07/2026

Full time

Job Overview A senior level packaging technologist with a strong background in sustainability, ideally in the food or beverage industry, will lead delivery of planning and product launches in the UK market. Key Responsibilities Design the packaging activity roadmap and lead delivery of the Innovation & NPD packaging plans. Ensure legal compliance and accurate technical data for all packaging materials. Champion the NPD stage & gate process, coordinate factory trials, create packaging specifications, and support product launches. Support artwork and packaging development, manufacturing and palletisation guidelines, and post implementation reviews. Lead the Packaging Sustainability programme and attend trade shows and expert events. Translate external environmental sustainability factors into recommendations for the business. Scout for new packing technologies and develop partnerships with suppliers. Support performance optimisation of packaging materials and technology following product launches. Ensure technical risk assessments are completed and mitigate risks. Provide packaging expertise and leadership to Production & Engineering teams, improving manufacturing efficiency. Skill Requirements Minimum 3 years' experience in FMCG packaging management (food or beverage ideal). Expertise in packaging areas: material properties & machinability, packing technologies, printing processes, distribution & bulk B2B. Experience with sustainable packaging materials (advantage). Excellent Microsoft Office skills. Attention to detail and ability to meet tight deadlines. Ability to multi task and work under pressure. Strong prioritisation & project management skills. Excellent communication skills; capable of representing the business at external events. Self starter with a positive, can do attitude and high energy.

BI Developer

Unite Foundation Bristol, Gloucestershire

At Unite Students, data isn t just something we report on ? it s how we make better decisions, improve experiences, and deliver real impact for our students and partners. We re looking for a skilled and creative BI Developer to join our growing Data & Insight team and play a key role in shaping how data is understood and used across the organisation. This is a fantastic opportunity for someone who enjoys bringing data to life ? combining technical expertise with storytelling and design to create dashboards that are not only accurate, but genuinely useful and engaging for the people who rely on them every day. Reporting to the Senior Analytics Manager, you ll take ownership of delivering high-quality, well-designed business intelligence solutions, working closely with stakeholders across the business to turn complex data into clear, actionable insight that drives confident decision-making. What You ll Be Doing Designing and developing engaging, intuitive Tableau dashboards that turn complex data into actionable insight. Enhancing and optimising existing reporting solutions to improve usability, accuracy, and business value. Supporting the ongoing management and optimisation of the Tableau Cloud platform. Partnering with stakeholders and subject matter experts to understand business needs and translate them into effective BI solutions. Working closely with Data Engineering teams to ensure reporting requirements are accurately reflected within the data warehouse. Championing best practice in data visualisation and storytelling, helping to drive self service analytics across the business. Contributing BI expertise to wider cross functional projects and strategic initiatives. Providing ad hoc analytical support and collaborating on broader initiatives within the Data & Insight team. What Success Looks Like Delivering high-quality dashboards that are insightful, engaging, and widely adopted by end users. Identifying opportunities to improve reporting and deliver additional value through data. Building strong relationships with stakeholders through clear communication and trusted expertise. Supporting the wider success of the Data & Insight team and contributing to key business objectives. What We re Looking For Strong experience in data visualisation and analytics, with the ability to create clear, insightful, and actionable dashboards. Proven experience with BI tools, ideally Tableau. Experience gathering stakeholder requirements and communicating technical concepts to non-technical audiences. Excellent organisational skills, with the ability to manage multiple priorities and deliver high-quality work to deadlines. Strong communication and collaboration skills, with the confidence to work across a variety of teams and stakeholders. A genuine passion for data visualisation and continuous learning, with an interest in industry trends and best practice. Nice to Have Working knowledge of SQL. Experience working with cloud-based data platforms or data warehouses such as Databricks or Snowflake. Experience with Tableau Cloud administration or support. Awareness of UX and user-centred dashboard design principles. Experience designing dashboards for both desktop and mobile platforms. Exposure to the full analytics lifecycle, from requirements gathering and design through to delivery and ongoing support. What You ll Get in Return A discretionary annual bonus so you can share in the company s success 25 days paid holiday and an annual holiday buying scheme, with 5 additional days awarded for long service A generous pension scheme - employer contributions between 5% and 11% depending on how much you save Various benefits to support your health and wellbeing including a Healthcare Cash Plan, an Employee Assistance Programme, a Wellbeing platform and a Gym benefit that you can share with your family and friends Enhanced Family Leave including 18 weeks full pay for birthing parents and 4 weeks for non-birthing parents Lots of other great benefits including an annual ShareSave scheme, Employee Life Assurance, a discounts portal and more!

20/07/2026

Full time

At Unite Students, data isn t just something we report on ? it s how we make better decisions, improve experiences, and deliver real impact for our students and partners. We re looking for a skilled and creative BI Developer to join our growing Data & Insight team and play a key role in shaping how data is understood and used across the organisation. This is a fantastic opportunity for someone who enjoys bringing data to life ? combining technical expertise with storytelling and design to create dashboards that are not only accurate, but genuinely useful and engaging for the people who rely on them every day. Reporting to the Senior Analytics Manager, you ll take ownership of delivering high-quality, well-designed business intelligence solutions, working closely with stakeholders across the business to turn complex data into clear, actionable insight that drives confident decision-making. What You ll Be Doing Designing and developing engaging, intuitive Tableau dashboards that turn complex data into actionable insight. Enhancing and optimising existing reporting solutions to improve usability, accuracy, and business value. Supporting the ongoing management and optimisation of the Tableau Cloud platform. Partnering with stakeholders and subject matter experts to understand business needs and translate them into effective BI solutions. Working closely with Data Engineering teams to ensure reporting requirements are accurately reflected within the data warehouse. Championing best practice in data visualisation and storytelling, helping to drive self service analytics across the business. Contributing BI expertise to wider cross functional projects and strategic initiatives. Providing ad hoc analytical support and collaborating on broader initiatives within the Data & Insight team. What Success Looks Like Delivering high-quality dashboards that are insightful, engaging, and widely adopted by end users. Identifying opportunities to improve reporting and deliver additional value through data. Building strong relationships with stakeholders through clear communication and trusted expertise. Supporting the wider success of the Data & Insight team and contributing to key business objectives. What We re Looking For Strong experience in data visualisation and analytics, with the ability to create clear, insightful, and actionable dashboards. Proven experience with BI tools, ideally Tableau. Experience gathering stakeholder requirements and communicating technical concepts to non-technical audiences. Excellent organisational skills, with the ability to manage multiple priorities and deliver high-quality work to deadlines. Strong communication and collaboration skills, with the confidence to work across a variety of teams and stakeholders. A genuine passion for data visualisation and continuous learning, with an interest in industry trends and best practice. Nice to Have Working knowledge of SQL. Experience working with cloud-based data platforms or data warehouses such as Databricks or Snowflake. Experience with Tableau Cloud administration or support. Awareness of UX and user-centred dashboard design principles. Experience designing dashboards for both desktop and mobile platforms. Exposure to the full analytics lifecycle, from requirements gathering and design through to delivery and ongoing support. What You ll Get in Return A discretionary annual bonus so you can share in the company s success 25 days paid holiday and an annual holiday buying scheme, with 5 additional days awarded for long service A generous pension scheme - employer contributions between 5% and 11% depending on how much you save Various benefits to support your health and wellbeing including a Healthcare Cash Plan, an Employee Assistance Programme, a Wellbeing platform and a Gym benefit that you can share with your family and friends Enhanced Family Leave including 18 weeks full pay for birthing parents and 4 weeks for non-birthing parents Lots of other great benefits including an annual ShareSave scheme, Employee Life Assurance, a discounts portal and more!

Senior Software Engineer - ASP.NET Core & TypeScript

Java Script Works Exeter, Devon

Java Script Works is looking for a Senior Software Developer in Exeter, United Kingdom. This role requires expertise in ASP.NET Core, MVC, C#, and TypeScript, along with strong communication skills to collaborate effectively with non-technical stakeholders. Candidates should have a solid background in entity framework, data modeling, and testing practices. The position offers a full-time contract and competitive compensation, although visa sponsorship is not provided.

20/07/2026

Full time

Java Script Works is looking for a Senior Software Developer in Exeter, United Kingdom. This role requires expertise in ASP.NET Core, MVC, C#, and TypeScript, along with strong communication skills to collaborate effectively with non-technical stakeholders. Candidates should have a solid background in entity framework, data modeling, and testing practices. The position offers a full-time contract and competitive compensation, although visa sponsorship is not provided.

Senior AI Engineer - Hybrid & Growth Oriented

Astro Studios, Inc. City, Belfast

Astro Studios, Inc. in Belfast seeks passionate software engineers and data scientists to join its Digital & Data team. This role involves solving problems with clients and experimenting with emerging AI technologies in a hybrid working setup. Candidates should have a solid foundation in software development, experience with API integrations, and an interest in AI frameworks. The position offers extensive learning and growth opportunities within a trust-based and inclusive environment.

20/07/2026

Full time

Astro Studios, Inc. in Belfast seeks passionate software engineers and data scientists to join its Digital & Data team. This role involves solving problems with clients and experimenting with emerging AI technologies in a hybrid working setup. Candidates should have a solid foundation in software development, experience with API integrations, and an interest in AI frameworks. The position offers extensive learning and growth opportunities within a trust-based and inclusive environment.

Senior Technical Support Engineer

Veolia Lane End, Buckinghamshire

Company Description Veolia Group is a global leader in environmental services, operating across all five continents with nearly 218,000 employees. Specialising in water, energy, and waste management, Veolia Group designs and implements innovative solutions for decarbonisation, depollution, and resource regeneration, supporting communities and industries in their ecological transformation. Veolia brings together a dedicated team of experienced professionals committed to tackling Veolia the world's most complex challenges related to water scarcity, quality, productivity, and energy. Together, we pursue a shared mission to create a more sustainable future. Job Description Senior Technical Support Engineer Office-based in Lane End, High Wycombe with International Travel Permanent, Full-time, Monday - Friday 37 hours 25 Annual Leave + UK Bank Holidays (with option to buy / sell!), Pension Scheme, Private Medical Insurance, Access to a Private GP, Company Bonus Scheme and much more! We're looking for a highly skilled and motivated Senior Technical Support Engineer to provide advanced technical support across our partner network, platform, and key customer accounts. This is an exciting opportunity for someone who thrives on problem-solving, enjoys hands on technical work, and is eager to travel internationally. In this role, you'll be at the forefront of delivering expert technical support both pre and post sale, working closely with customers and partners to ensure optimal system performance. What you will be doing Provide advanced technical support across ELGA systems and partner networks Travel to customer sites in the UK and overseas to diagnose and resolve complex issues Support large scale installations, including validation and performance troubleshooting Contribute to beta testing, gathering real world performance insights Develop and maintain technical documentation for internal and external use Participate in product risk assessments, offering practical insights Deliver and support technical training for partner teams globally Manage and assess warranty claims, including testing returned components This role is ideal for someone who enjoys variety and independence, with regular travel that may include overnight stays or trips of up to 10 days internationally. Qualifications What we are looking for Essential Skills & Experience Strong technical background in water treatment systems Solid understanding of mechanical and control systems Experience diagnosing faults using tools like multimeters or oscilloscopes Analytical mindset with a methodical problem solving approach Ability to interpret data and make informed decisions Excellent communication skills-able to explain technical concepts clearly Confident working independently and as part of a team Experience writing clear technical reports and documentation Comfortable handling challenging customer interactions Strong IT skills (e.g. Google Workspace or similar) Desirable Experience in a Technical Support Engineer or Service Engineer role Background in mechanical or chemical engineering BTEC Level 4 (or equivalent) in an engineering discipline Ability to deliver or support technical training and presentations Multilingual or able to communicate across different cultures Qualifications GCSEs (or equivalent) including English and Maths Vocational or professional qualification in a science or technical field If you're a technically driven professional who enjoys solving complex problems and wants a role that takes you around the world, we'd love to hear from you. Apply now and be part of a team shaping the future of laboratory water solutions. Additional Information Employee Benefits Package We offer a comprehensive benefits package to support your well being, work life balance, and long term security. You'll enjoy 25 days of annual leave to recharge, while our enhanced pension scheme ensures a strong foundation for your future. We are partnered with a great benefits provider to offer you exclusive discounts and recognition programs. Maintain your eye health and stay protected with our eye care and flu vouchers. Take advantage of our wellbeing services, including 24/7 access to virtual GP consultations, and refer a friend to be in with a chance of being rewarded for helping us grow our teams with talented individuals. That's not all you also have the option to enrol in a range of flexible benefits, including BUPA Private Medical Insurance, Buy / Sell Annual Leave, Group Income Protection, Dental and Travel Insurance. You can also opt for Group Life Assurance and Critical Illness cover for both you and your partner, for added peace of mind. And lastly you can take advantage of Personal Computer, Car Leasing and Cycle to Work Schemes to further enhance your lifestyle. As an inclusive company, Veolia is committed to diversity and gives equal consideration to all applications, without discrimination.

20/07/2026

Full time

Company Description Veolia Group is a global leader in environmental services, operating across all five continents with nearly 218,000 employees. Specialising in water, energy, and waste management, Veolia Group designs and implements innovative solutions for decarbonisation, depollution, and resource regeneration, supporting communities and industries in their ecological transformation. Veolia brings together a dedicated team of experienced professionals committed to tackling Veolia the world's most complex challenges related to water scarcity, quality, productivity, and energy. Together, we pursue a shared mission to create a more sustainable future. Job Description Senior Technical Support Engineer Office-based in Lane End, High Wycombe with International Travel Permanent, Full-time, Monday - Friday 37 hours 25 Annual Leave + UK Bank Holidays (with option to buy / sell!), Pension Scheme, Private Medical Insurance, Access to a Private GP, Company Bonus Scheme and much more! We're looking for a highly skilled and motivated Senior Technical Support Engineer to provide advanced technical support across our partner network, platform, and key customer accounts. This is an exciting opportunity for someone who thrives on problem-solving, enjoys hands on technical work, and is eager to travel internationally. In this role, you'll be at the forefront of delivering expert technical support both pre and post sale, working closely with customers and partners to ensure optimal system performance. What you will be doing Provide advanced technical support across ELGA systems and partner networks Travel to customer sites in the UK and overseas to diagnose and resolve complex issues Support large scale installations, including validation and performance troubleshooting Contribute to beta testing, gathering real world performance insights Develop and maintain technical documentation for internal and external use Participate in product risk assessments, offering practical insights Deliver and support technical training for partner teams globally Manage and assess warranty claims, including testing returned components This role is ideal for someone who enjoys variety and independence, with regular travel that may include overnight stays or trips of up to 10 days internationally. Qualifications What we are looking for Essential Skills & Experience Strong technical background in water treatment systems Solid understanding of mechanical and control systems Experience diagnosing faults using tools like multimeters or oscilloscopes Analytical mindset with a methodical problem solving approach Ability to interpret data and make informed decisions Excellent communication skills-able to explain technical concepts clearly Confident working independently and as part of a team Experience writing clear technical reports and documentation Comfortable handling challenging customer interactions Strong IT skills (e.g. Google Workspace or similar) Desirable Experience in a Technical Support Engineer or Service Engineer role Background in mechanical or chemical engineering BTEC Level 4 (or equivalent) in an engineering discipline Ability to deliver or support technical training and presentations Multilingual or able to communicate across different cultures Qualifications GCSEs (or equivalent) including English and Maths Vocational or professional qualification in a science or technical field If you're a technically driven professional who enjoys solving complex problems and wants a role that takes you around the world, we'd love to hear from you. Apply now and be part of a team shaping the future of laboratory water solutions. Additional Information Employee Benefits Package We offer a comprehensive benefits package to support your well being, work life balance, and long term security. You'll enjoy 25 days of annual leave to recharge, while our enhanced pension scheme ensures a strong foundation for your future. We are partnered with a great benefits provider to offer you exclusive discounts and recognition programs. Maintain your eye health and stay protected with our eye care and flu vouchers. Take advantage of our wellbeing services, including 24/7 access to virtual GP consultations, and refer a friend to be in with a chance of being rewarded for helping us grow our teams with talented individuals. That's not all you also have the option to enrol in a range of flexible benefits, including BUPA Private Medical Insurance, Buy / Sell Annual Leave, Group Income Protection, Dental and Travel Insurance. You can also opt for Group Life Assurance and Critical Illness cover for both you and your partner, for added peace of mind. And lastly you can take advantage of Personal Computer, Car Leasing and Cycle to Work Schemes to further enhance your lifestyle. As an inclusive company, Veolia is committed to diversity and gives equal consideration to all applications, without discrimination.

Junior Delivery Manager

Critical Cloud Limited Cardiff, South Glamorgan

We're growing the customer base and the delivery function needs to scale with it. This isn't a shadow role or a training programme, you'll own a portfolio of accounts from day one, working directly with the COO to raise the bar on how we deliver Critical Support. If you've got experience running customer relationships in a technical services environment and you want real ownership, this is the role. About the Role Critical Support is our flagship managed service: 24 7 cloud operations for tech-led businesses, with Datadog at the core. This role owns the delivery of it: keeping customers informed, SLAs on track, and the operational engine running smoothly. We are the world's first "Powered by Datadog" accredited MSP, a Datadog-native cloud managed service provider built for European tech-led SMBs. Our founders have scaled and exited multiple technology businesses. We operate lean, move fast, and take observability seriously. You'll manage a portfolio of Critical Support customers, sitting between our SRE team and the engineering leaders, CTOs, and platform teams on the customer side. You bring the service together: onboarding new accounts, running service reviews, managing escalations, and making sure customers consistently get the value they contracted for. You don't need to be an engineer, but you do need enough technical understanding to represent what our SREs are doing credibly and to know when something deserves more urgency than it's getting. What You're Delivering 24/7 observability across customer infrastructure. Alerts, dashboards, and SLOs configured and maintained by our SRE team. Cloud Operations Managed AWS and Azure environments. Incident response, change management, and infrastructure operations on behalf of the customer. Structured SEV-based incident response with postmortem discipline, customer communications, and SLA accountability under our IMS framework. What You'll Do Own the end-to-end delivery experience for a portfolio of Critical Support customers, you're the face of the service Lead customer onboarding: coordinate across SRE, commercial, and the customer's technical team to get new accounts live and well-instrumented Run monthly and quarterly service reviews, preparing reporting packs, presenting SLA/SLO performance, and agreeing improvement actions Track and manage service delivery against contracted SLAs, escalating proactively before breaches occur rather than explaining them after Act as the first escalation point for customer concerns, own the problem, coordinate resolution, communicate throughout, and close the loop Maintain the change management calendar: coordinating planned changes, customer approvals, and CAB participation in line with our ISO 27001 IMS Own service delivery documentation, onboarding packs, runbooks, RACI matrices, and meeting records, kept accurate and audit-ready Identify patterns across your portfolio, recurring incident types, customer risk signals, onboarding friction and bring improvement proposals to the COO Feed renewal and expansion context to the commercial team, you'll have the clearest view of customer health and unmet needs Help shape the delivery practice as we scale: what we do for five customers needs to work cleanly for twenty Service Lifecycle Ownership Highlighted stages are where you have primary ownership. 01 Customer Onboarding 02 Service Governance (internal references to stages) 05 Reporting & Reviews 06 Renewal & Growth Metrics You'll Own SLA Adherence Customer Health CSAT & NPS Onboarding Time to Live Days from contract to monitored Retention Net Revenue Retention Renewals & expansions Must Have 1-3 years of experience in a customer-facing role, delivery management, account management, service management, or similar in a technical or IT services context Proven ability to manage multiple customer relationships simultaneously without losing attention to detail Strong written and verbal communication, you'll be presenting to customer CTOs, technical leads, and executive stakeholders Experience producing and presenting service reports, SLA summaries, or similar operational documentation Comfortable working across technical and commercial teams: you understand enough to translate between them Organised and self-directed, you track your own commitments, follow up without being chased, and close loops Right to work in the UK without sponsorship Nice to Have Experience in a managed service provider, cloud consultancy, or IT services environment Exposure to cloud infrastructure concepts, AWS, Azure, or equivalent, sufficient to follow a technical conversation Familiarity with ISO 27001 or service management and structured delivery practice Experience with service management or project tooling (Jira, Linear, Notion, or similar) Any direct experience with Datadog or comparable observability platforms Who Thrives Here The best delivery managers share one trait: they make complexity invisible to customers. When something goes wrong, the customer hears from you before they notice. When something's at risk, you've already escalated internally. You're not a gatekeeper, you're the person who makes sure both sides of the relationship get what they need, every time. You don't need to come from a cloud background. You need to be technically curious enough to understand what our engineers are doing and to know when to push back on technical timelines that don't add up. That credibility is built over time, and we'll support it with funded certifications. This role reports directly to Andrew Phillips, COO. You'll have real visibility into how the business operates commercially and operationally, and genuine influence over how the delivery practice evolves as we scale. Start Junior Delivery Manager Year 1-2 Delivery Manager Critical Support Year 2-3 Senior DM or Head of Delivery Year 3+ VP Delivery or Customer Success Base salary DOE Remote -first UK-based, async-friendly Certs funded 25 days holiday + bank holidays plus a paid day off in your birthday month, taken in the month it falls Holiday grows with tenure: +1 day per year after your second work anniversary, up to 28 days total Enhanced maternity pay: 26 weeks at your full basic salary Enhanced paternity pay: 2 weeks at your full basic salary Datadog, AWS, and Azure certifications funded by the company, contractual, not discretionary Flexible working requests from your first day of employment, statutory right, supported in full Company-provided laptop and peripherals, set up before you start How We Work Customer First Every decision about how you run a service review or handle an escalation starts with: what does this look like from the customer's side? If the customer doesn't know we're working on their problem, we're not communicating enough. Own the Problem When a customer raises an issue, you don't pass it to the SRE team and wait. You track it, update the customer proactively, and elevate if it's not moving. Problems don't get passed along, they get owned until they're resolved. Earn Trust by Delivering Every SLA report and service review is a moment where the customer decides whether to trust us with more. Consistency builds that trust. Deliver on the basics, every time, and the relationship compounds. Move with Urgency A slow response to a customer question creates anxiety that compounds. Even "we're looking at it" is better than silence. Speed of communication is itself a service quality metric, and it's one you own directly.

20/07/2026

Full time

We're growing the customer base and the delivery function needs to scale with it. This isn't a shadow role or a training programme, you'll own a portfolio of accounts from day one, working directly with the COO to raise the bar on how we deliver Critical Support. If you've got experience running customer relationships in a technical services environment and you want real ownership, this is the role. About the Role Critical Support is our flagship managed service: 24 7 cloud operations for tech-led businesses, with Datadog at the core. This role owns the delivery of it: keeping customers informed, SLAs on track, and the operational engine running smoothly. We are the world's first "Powered by Datadog" accredited MSP, a Datadog-native cloud managed service provider built for European tech-led SMBs. Our founders have scaled and exited multiple technology businesses. We operate lean, move fast, and take observability seriously. You'll manage a portfolio of Critical Support customers, sitting between our SRE team and the engineering leaders, CTOs, and platform teams on the customer side. You bring the service together: onboarding new accounts, running service reviews, managing escalations, and making sure customers consistently get the value they contracted for. You don't need to be an engineer, but you do need enough technical understanding to represent what our SREs are doing credibly and to know when something deserves more urgency than it's getting. What You're Delivering 24/7 observability across customer infrastructure. Alerts, dashboards, and SLOs configured and maintained by our SRE team. Cloud Operations Managed AWS and Azure environments. Incident response, change management, and infrastructure operations on behalf of the customer. Structured SEV-based incident response with postmortem discipline, customer communications, and SLA accountability under our IMS framework. What You'll Do Own the end-to-end delivery experience for a portfolio of Critical Support customers, you're the face of the service Lead customer onboarding: coordinate across SRE, commercial, and the customer's technical team to get new accounts live and well-instrumented Run monthly and quarterly service reviews, preparing reporting packs, presenting SLA/SLO performance, and agreeing improvement actions Track and manage service delivery against contracted SLAs, escalating proactively before breaches occur rather than explaining them after Act as the first escalation point for customer concerns, own the problem, coordinate resolution, communicate throughout, and close the loop Maintain the change management calendar: coordinating planned changes, customer approvals, and CAB participation in line with our ISO 27001 IMS Own service delivery documentation, onboarding packs, runbooks, RACI matrices, and meeting records, kept accurate and audit-ready Identify patterns across your portfolio, recurring incident types, customer risk signals, onboarding friction and bring improvement proposals to the COO Feed renewal and expansion context to the commercial team, you'll have the clearest view of customer health and unmet needs Help shape the delivery practice as we scale: what we do for five customers needs to work cleanly for twenty Service Lifecycle Ownership Highlighted stages are where you have primary ownership. 01 Customer Onboarding 02 Service Governance (internal references to stages) 05 Reporting & Reviews 06 Renewal & Growth Metrics You'll Own SLA Adherence Customer Health CSAT & NPS Onboarding Time to Live Days from contract to monitored Retention Net Revenue Retention Renewals & expansions Must Have 1-3 years of experience in a customer-facing role, delivery management, account management, service management, or similar in a technical or IT services context Proven ability to manage multiple customer relationships simultaneously without losing attention to detail Strong written and verbal communication, you'll be presenting to customer CTOs, technical leads, and executive stakeholders Experience producing and presenting service reports, SLA summaries, or similar operational documentation Comfortable working across technical and commercial teams: you understand enough to translate between them Organised and self-directed, you track your own commitments, follow up without being chased, and close loops Right to work in the UK without sponsorship Nice to Have Experience in a managed service provider, cloud consultancy, or IT services environment Exposure to cloud infrastructure concepts, AWS, Azure, or equivalent, sufficient to follow a technical conversation Familiarity with ISO 27001 or service management and structured delivery practice Experience with service management or project tooling (Jira, Linear, Notion, or similar) Any direct experience with Datadog or comparable observability platforms Who Thrives Here The best delivery managers share one trait: they make complexity invisible to customers. When something goes wrong, the customer hears from you before they notice. When something's at risk, you've already escalated internally. You're not a gatekeeper, you're the person who makes sure both sides of the relationship get what they need, every time. You don't need to come from a cloud background. You need to be technically curious enough to understand what our engineers are doing and to know when to push back on technical timelines that don't add up. That credibility is built over time, and we'll support it with funded certifications. This role reports directly to Andrew Phillips, COO. You'll have real visibility into how the business operates commercially and operationally, and genuine influence over how the delivery practice evolves as we scale. Start Junior Delivery Manager Year 1-2 Delivery Manager Critical Support Year 2-3 Senior DM or Head of Delivery Year 3+ VP Delivery or Customer Success Base salary DOE Remote -first UK-based, async-friendly Certs funded 25 days holiday + bank holidays plus a paid day off in your birthday month, taken in the month it falls Holiday grows with tenure: +1 day per year after your second work anniversary, up to 28 days total Enhanced maternity pay: 26 weeks at your full basic salary Enhanced paternity pay: 2 weeks at your full basic salary Datadog, AWS, and Azure certifications funded by the company, contractual, not discretionary Flexible working requests from your first day of employment, statutory right, supported in full Company-provided laptop and peripherals, set up before you start How We Work Customer First Every decision about how you run a service review or handle an escalation starts with: what does this look like from the customer's side? If the customer doesn't know we're working on their problem, we're not communicating enough. Own the Problem When a customer raises an issue, you don't pass it to the SRE team and wait. You track it, update the customer proactively, and elevate if it's not moving. Problems don't get passed along, they get owned until they're resolved. Earn Trust by Delivering Every SLA report and service review is a moment where the customer decides whether to trust us with more. Consistency builds that trust. Deliver on the basics, every time, and the relationship compounds. Move with Urgency A slow response to a customer question creates anxiety that compounds. Even "we're looking at it" is better than silence. Speed of communication is itself a service quality metric, and it's one you own directly.

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