1176 jobs found

Application Support AnalystHolywood, Northern IrelandFull-Time Permanent£30,000 - £50,000 DOEThis opportunity is open to candidates ranging from junior-level professionals with strong potential through to experienced support specialists looking to work across modern technologies, digital transformation projects, and enterprise client environments.The RoleMy client is looking for individuals with experience in either, or both, of the following areas:Technical Application Support - supporting Microsoft Power Platform solutions and business applications1st Line Service Desk Support - managing incidents, troubleshooting issues, and delivering excellent customer supportYou'll work across a range of client projects within public sector and regulated environments, supporting critical systems and collaborating closely with technical delivery teams.This is an excellent opportunity for someone who enjoys problem-solving, customer interaction, and working in a fast-paced technology environment with genuine progression opportunities.Key ResponsibilitiesService Desk & User SupportAct as the first point of contact for support queries via phone, email, and ticketing systemsLog, prioritise, and manage incidents and service requestsProvide first-line troubleshooting and issue resolutionEscalate complex issues to technical and development teams where appropriateKeep users updated throughout the support process and ensure SLA adherenceTechnical Application SupportSupport and troubleshoot business applications, including Microsoft Power Platform solutionsAssist with user administration, environment monitoring, and routine maintenance tasksSupport deployments, testing, and release activitiesWork with internal teams and third-party vendors to resolve technical issuesIdentify recurring issues and contribute to continuous improvement initiativesDocumentation & CollaborationMaintain accurate records and support documentation using tools such as Jira, Confluence, and Azure DevOpsAssist with reporting on service performance and ticket trendsBuild strong relationships with clients, stakeholders, and technical teamsAbout YouEssentialExperience in IT support, service desk, or application support rolesStrong troubleshooting and analytical skillsExcellent communication and customer service skillsExperience using ticketing or workload management toolsAbility to work effectively under pressure and manage competing prioritiesA proactive, customer-focused mindsetDesirableExperience supporting Microsoft Power Platform solutions (Power Apps, Power Automate, Dataverse, Power BI)Familiarity with Microsoft 365 and Azure / Entra IDExposure to APIs, integrations, or web servicesUnderstanding of ITIL principlesExperience within public sector, healthcare, or regulated environmentsRelevant certifications such as ITIL, PL-900, PL-200, or CompTIAWhat's on OfferSalary ranging from £30,000 - £50,000 depending on experienceExposure to large-scale digital transformation projectsStrong opportunities for learning, certification, and career progressionSupportive and collaborative team cultureVaried and interesting technical work across multiple client environmentsThis role is based full-time from my client's offices in Holywood, with flexibility available for occasional personal commitments where needed. To speak in absolute confidence about this opportunity please send an up-to-date CV via the link provided or contact Senior Recruitment Consultant Stuart Kennedy at MCS Group on or . Even if this position is not right for you, we may have others that are. Please visit MCS Group to view a wide selection of our current jobs.

Business Improvement AnalystLocation: Antrim Type: PermanentI'm partnering with a forward-thinking organisation to recruit a Business Improvement Analyst to play a key role in their ongoing digital transformation journey.This is a great opportunity for someone who combines strong data skills with business insight, and enjoys driving real, measurable improvements across operations.The RoleYou'll sit at the intersection of data, technology, and business, focusing on:Building insightful dashboards and reports using SQL & Power BILeading process improvement and root-cause analysis initiativesSupporting ERP integration projects (Dynamics 365 / Business Central)Working closely with stakeholders to turn business needs into practical solutionsDriving innovation through automation, analytics, and new technologiesWhat I'm Looking ForStrong SQL and Power BI experience (reporting, dashboards, optimisation)Proven background in business analysis and process improvementExperience working with or integrating ERP systemsExcellent stakeholder engagement and problem-solving skillsNice to HaveExperience with Power Apps / Power AutomateBackground in manufacturing or multi-site environmentsExposure to AI or advanced analytics initiativesWhy Apply?This is a high-impact role where you'll:Drive real business changeWork on modern data and digital initiativesInfluence decisions across the organisationPerfect for someone looking to step into a more strategic, transformation-focused position. To speak in absolute confidence about this opportunity please send an up-to-date CV via the link provided or contact Senior Recruitment Consultant Stuart Kennedy at MCS Group on or . Even if this position is not right for you, we may have others that are. Please visit MCS Group to view a wide selection of our current jobs.

Our client is looking for a Senior Business Analyst to join their team ASAP. As an experienced Senior BA you will excel at setting and meeting the expectations of your client base on large, complex projects. Working in an agile environment, working with project teams to define stories and derive tasks and using JIRA to monitor progress. Skills and Experience Extensive experience in business analysis on large projects or programs. Skilled in high-level scoping, detailed requirements analysis, and systems integration, especially with APIs. Experience working in Agile/SCRUM frameworks. Strong stakeholder management, including challenging stakeholders and managing conflicts. Proven ability to document complex processes and communicate effectively to technical and non-technical audiences. Previous logistics industry experience is preferred. Familiarity with JIRA for backlog management and user story creation is beneficial. Job Role and Responsibilities Senior Business Analyst (BA) to understand business goals and support technology initiatives. Responsible for requirements gathering, analysis, and documentation, including user stories with acceptance criteria in Gherkin format. Works closely with project teams, product owners, sales, and customers to define needs and deliver fit-for-purpose solutions. Manages complex projects in an agile environment, using tools like JIRA. Contributes to discovery phases, scoping, and producing design documents. Acts as a SME, communicates complex topics clearly, and builds stakeholder relationships. Supports junior team members and shares knowledge proactively. Demonstrates completed work, conducts training, and manages stakeholder expectations. Additional Skills and Preferences Experience in operational logistics is advantageous. Ability to analyze and document complex business processes. Experience working with API-based systems and digital environments like websites and apps. Mentoring junior team members and acting as a key external stakeholder contact. Benefits Over 25 years of growth, recognized as a top workplace. Offers bonuses, private health, life insurance, dental, pension, and wellbeing programs. 23 days holiday, rising to 26 with service, plus UK Bank Holidays. Flexible work arrangements, including work from home. Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted. Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation We take our obligations to protect your personal data very seriously. Any information provided to us will be processed as detailed in our Privacy Notice, a copy of which can be found on our website

Data Analyst - Energy & Sustainability Location: Belfast (Hybrid) Salary: CompetitiveJob Type: Permanent About the Role An innovative organisation at the forefront of the energy transition and sustainability sector is seeking a Data Analyst to join their growing team in Belfast.This is a unique opportunity to work on large-scale, real-world energy programmes, analysing high-volume data to generate insights that directly influence low-carbon strategy and policy decisions. You will play a key role in transforming complex datasets into actionable intelligence that supports the transition to a more sustainable future. What You'll Be Doing Analyse and interpret large, complex datasets from live energy programmes and smart monitoring systems Produce insightful reports and dashboards for internal teams, regulators and external stakeholders Identify trends, anomalies and performance insights to drive operational improvements Translate data findings into clear, structured briefings for senior stakeholders Support evidence-based decision-making across commercial, operational and policy initiatives Conduct market and policy research to complement data-driven recommendations Collaborate with cross-functional teams and external partners on high-impact projects Requirements 3+ years' experience in a Data Analyst, Research Analyst, Economist or similar role Strong ability to analyse, interpret and present complex data clearly Advanced skills in Excel and data analysis tools (e.g. Power BI, SQL or similar desirable) Experience producing structured reports, insights and stakeholder briefings Excellent problem-solving and organisational skills Confident communicator, able to engage both technical and non-technical audiences. Desirable Experience working with large-scale datasets or monitoring systems Exposure to energy, utilities, sustainability or environmental sectors Experience collaborating with external stakeholders or regulatory bodies Interest in net-zero, decarbonisation or climate policy Why Apply? Work on high-impact projects shaping the future of energy Influence real-world outcomes through data-driven insights Join a collaborative, forward-thinking and purpose-led team Gain exposure to policy, strategy and commercial decision-making Strong career development within a growing and evolving sector Apply NowIf you're a Data Analyst in Belfast looking to apply your skills to meaningful, real-world challenges in energy and sustainability, we'd love to hear from you. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Senior Data Scientist / Product Analyst II - Engineering Platform Location: London, UK (Hybrid) The Mission Behind every global streaming giant is a massive engine of internal tools and infrastructure. We are looking for a data expert to join our Platform Insights team. Your "customers" aren't the end listeners-they are the hundreds of world-class engineers building the applications used by millions. Your goal is to optimize the developer experience, ensuring our internal systems are fast, stable, and scalable. What You'll Do Drive Product Strategy: Partner with Product Managers and Engineers to define what "success" looks like for internal developer tools and cloud infrastructure. Full-Stack Analytics: Define key metrics, build robust datasets, and create high-impact dashboards (SQL/Python). Exploratory Research: Deep-dive into technical logs and user behavior to identify friction in the software development lifecycle. Influence Change: Communicate technical insights to senior stakeholders to prioritize high-value infrastructure investments. Who You Are The Technical Analyst: You have 5+ years of experience in a quantitative role, with mastery of SQL and Python/R . Domain Enthusiast: You have a genuine interest in how software is built-familiarity with CI/CD, Cloud Infrastructure (GCP/AWS), or Software Architecture is a major plus. Bridge Builder: You can translate "complex system data" into clear, actionable business recommendations. Quantitative Background: Degree in Computer Science, Stats, Math, Economics, or a related field. Why This Role? This isn't a standard marketing analytics role. You will be at the heart of technical innovation, helping one of the world's most admired tech companies scale to a billion users by empowering the people who build it. Please apply here or share your updated CV to (url removed) Randstad Technologies is acting as an Employment Business in relation to this vacancy.

Leading UK B2C Logistics & Supply Chain organisation require a Business Intelligence Analyst to join their expanding Operations Forecasting & Planning team. You will have responsibility for sourcing, analysing and modelling the Data to create advanced forecasting capabilities across operational demand workloads and national customer support operations. Client Details Leading UK B2C Logistics & Supply Chain organisation Description Key Responsibilities: Forecast modelling on a weekly, daily and hourly level around customer demand planning, which drives the resourcing requirement to meet customer needs. Utilise multiple statistical forecasting methods and apply this to analyse and extract meaningful properties from large and complex data sets using SQL, to enable complex planning assumptions and improve forecast quality. Production of accurate and effective weekly demand forecasts (rolling 0 - 26 weeks) across lines of business ensuring awareness and management of Seasonality factors, Volume driver analysis and Special event forecasting Provide insight and intelligence to enable Operational leads and Resource Planning teams to make informed decisions on resourcing, and performance challenges and optimisation. Producing and maintaining forecast analysis and tracking, and operational performance reporting to identify performance risks, and opportunities. Support the Senior Planning and Forecasting Manager and Head of Planning & Trading with the production of the long term annual and quarterly forecasting and planning processes. Forecasting daily demand requirements, and feeds into the capacity / resourcing models, to achieve KPIs and SLAs as efficiently as possible Share best practice across colleagues in the Forecasting & Planning team, and ops stakeholders. Continuous review of performance, ensuring forecast performance is within acceptable toleration, variations are understood and articulated, and lessons learnt are incorporated into future forecasts. Profile Key Skills & Attributes: Advanced analytical skills using Excel, SQL and Power BI (DAX / Power Query) Forecasting and Planning experience in large scale operations - Field and/ or Contact Centres Experience in building, developing and maintenance Excel forecasting models Ability to use Excel at an advanced level, to design and manage complex forecasting models in a manner that ensure easy audit and transparency Awareness and ability to create, develop models and solutions to support problem solving activities and scenario modelling Strong modelling skills and ability to develop and build from concept through to strategic solution, Demand Planning models and processes Ability to create reports in Power BI, or have knowledge and experience of Tableau and other analytical and reporting solutions Job Offer Opportunity to join a leading UK organisation Opportunity to join a large and collaborative data team

Senior Test Analyst - Contract - Outside IR35 I am currently looking for a strong Test Analyst. My client is looking to get someone started to help with a new in-house application used to analyse and link data from Oracle and SAP/Databricks sources. As a Test Analyst, you will have the knowledge to create manual tests for high-risk requirements based on the URS/FDS, ensuring the application's output aligns perfectly with the original data sources. Location: Newport (1 day per week in the office) Contract Length: 3 Months Day Rate: 300 Per Day IR35 Status : Outside of IR35 Required experience will include: You will need experience writing manual test cases based on URS (User Requirement Specifications) and FDS (Functional Design Specifications). Experience working with data analysis applications, specifically involving Oracle databases and Databricks. The ability to design tests that compare complex application outputs against disparate data sources. Knowledge of data validation processes and identifying high-risk requirements for manual testing. Experience supporting Data Integration projects and ensuring data integrity between linked datasets. Strong skills in documenting clear, executable test steps for existing testing teams to follow. The ability to support large-scale data projects involving SAP data exports. If you are interested in this Test Analyst role please apply with your most recent CV. Senior Test Analyst - Contract - Outside IR35 Randstad Technologies is acting as an Employment Business in relation to this vacancy.

Job Title: Product Data Scientist - Hybrid - Up to £80,000 Location: London (Hybrid, 2 days p/w in office) Salary: Up to £80,000 + benefits Contract: Permanent The Company A well-established and fast-growing organisation going through an exciting period of digital transformation. With a strong customer focus, they use data and technology to deliver meaningful products and services to a wide audience. The business is scaling its data capabilities and is investing heavily in analytics to drive smarter decisions and long-term growth. The Role As a Product Data Scientist , you'll work closely with teams across the business to unlock insight, guide product strategy, and influence decision-making. You'll use advanced analytics, experimentation, and data storytelling to identify opportunities, improve customer experiences, and drive measurable impact. Key Responsibilities: Analyse user behaviour to uncover insights, identify pain points, and influence product direction. Design experiments and support a culture of testing, learning, and iteration. Define and align key business metrics, ensuring consistency and accuracy across teams. Build and maintain dashboards and tools to empower stakeholders with self-serve insights. Conduct deep-dive analyses to support strategic initiatives and provide clear recommendations. Collaborate across functions to close data gaps and drive analytics best practice. Stay current on industry trends and champion innovative approaches to product data science. The Candidate Proven experience in analytical roles, ideally within a digital-first or tech-led business. Skilled in SQL, Python or R, plus familiarity with BI tools (e.g. Looker, Tableau, Lightdash). Ability to translate business challenges into clear analytical projects and recommendations. Strong data storytelling and presentation skills, with confidence engaging senior stakeholders. Curious, proactive, and detail-oriented problem solver. Team player with strong collaboration skills. What's on Offer Salary up to £80,000 + bonus Hybrid working (2 days per week in London office) Competitive annual leave package Pension scheme and healthcare support Employee discounts and perks Regular team socials and recognition initiatives Strong learning and development opportunities Apply Now If you're an experienced Product Data Scientist/Analyst looking to shape the future of data insight in a growing, forward-thinking organisation, apply today.

We're looking for a detail-oriented and analytically driven Customer Success Operations Analyst to join our Customer Success & Renewals Operations team for a 12 month fixed term contract. Reporting into the Senior Director of Customer Success, you'll play a hands-on role supporting the systems, data, and operational insights that underpin our global Customer Success organisation. This is an excellent opportunity to develop deep expertise in CS Operations within a high-growth B2B SaaS environment. You'll work closely with the Director of CS Operations, Customer Success leadership, and cross-functional RevOps partners, contributing directly to retention, renewal, and expansion outcomes. What You'll Be Doing Supporting the administration and ongoing configuration of Gainsight, including health scores, playbooks, CTAs, and Journey Orchestrator campaigns Helping manage integrations between Gainsight, Salesforce, NetSuite, and support platforms, monitoring data flows and resolving data quality issues in partnership with RevTech and Data teams Building and maintaining dashboards, reports, and operational insights across Gainsight, Salesforce, and BI tools, tracking key metrics such as GRR, NRR, churn, customer health, and expansion performance Preparing QBR materials, renewal forecasts, and leadership reporting, and supporting data reconciliation across Customer Success, Sales, and Finance Analysing customer lifecycle and health data to identify trends, risks, and opportunities, supporting proactive churn identification Maintaining and supporting documentation for CS playbooks, onboarding journeys, renewal workflows, and escalation processes Assisting with testing and quality assurance of system and configuration changes prior to wider rollout Providing day-to-day operational support to the Customer Success and Renewals teams, responding to ad-hoc data, reporting, and system requests Collaborating cross-functionally with Sales Ops, Marketing Ops, RevOps, Data, and IT on reporting alignment and operational initiatives What We're Looking For Essential 2+ years' experience in Customer Success Operations, Revenue Operations, Sales Operations, or a related analytical GTM role Strong experience with Salesforce, including report and dashboard building Proven analytical skills with confidence working with large datasets and translating insights into clear outputs Experience building reports in Gainsight, Salesforce, or BI tools (Tableau, Looker, Power BI) High attention to detail, strong data ownership, and a proactive, self-starting mindset Comfortable working in a fast-paced, matrixed environment with non-technical stakeholders Desirable Hands-on experience with Gainsight or similar CS platforms (e.g. ChurnZero, Totango) Familiarity with NetSuite or ERP / finance systems Working knowledge of SQL or data querying tools Understanding of SaaS customer lifecycle, renewals, and expansion Exposure to operational documentation or change management . Please note: We occasionally close vacancies early in the event that we receive a high volume of applications. Therefore we recommend you apply as soon as possible.

Data Analyst 26,000 - 32,000 per annum Temp to Perm Established Manufacturer Good Progression Opportunities Development Opportunties We are looking for a (Trainee) data analyst to join our clients Finance Team in Littleborough. This is a permanent, full-time position where you'll work closely with the management to provide the business with insightful dashboards, visualisations and reports. Day to Day: Working within the business administration team and finance in a varied role Spot trends, finding ways to make things work better and be more profitable Ask questions, challenge how things are done, and help us keep moving forward. Help fine-tune our commercial tools and ways of working so we're always improving turn data into eye catching pictures and presentations Keep an eye on how projects are performing - spotting both what's working well and where we can do better Dive into the numbers behind manufacturing numbers, sales outputs, cashflow and profits, helping us make smarter, faster decisions Work closely with the Leadership Team on everything from day-to-day tasks to bigger-picture projects Support the development and implementation of key performance indicators (KPIs) Track key performance indicators and recommend actions to improve profitability Build and maintain financial models to support budgeting, forecasting, and long-term planning. Analyse business performance, spot trends, and deliver clear variance explanations. Design and maintain structured databases to support the efficient storage and retrieval of information. Prepare comprehensive reports and dashboards using Power BI to communicate effectively Produce high-quality monthly, quarterly, and annual reports for senior management. Support supplementary board reporting, management meetings, and ad-hoc projects Partner with cross-functional teams to gather financial and operational data ensuring clarity and relevance to the commercial objectives. Ensure accuracy, integrity, and consistency in all financial data. You will need: Minimum Level 3 qualifications, accounts and business administration preferred Strong communication and presentation ability, able to simplify complex data. To be detail-oriented, highly organised, and able to thrive under deadlines. Analytical mindset with excellent problem-solving skills. Experience with MRP/ERP and Power BI tools is preferred but not essential Excel and financial modelling skills.

We're DF Capital - a specialist bank providing award-winning commercial finance, retail finance, and savings products to consumers and small businesses. Based in Manchester, we serve thousands of customers across the UK and into Europe, supporting their ambitions with tailored financial solutions. We help our customers realise their ambitions by doing things differently - combining the agility and innovation of a specialist lender with the security and service standards of a regulated bank. Whether it's flexible lending structures or straightforward savings options, we focus on what matters most to our customers. In 2025, we launched DF Capital Retail Finance - a subsidiary of DF Capital Bank Limited - to offer specialist hire purchase solutions to retail customers. Our goal is simple: to do the absolute best for our customers, our communities, and each other. YOUR NEW ROLE: Our Credit & Portfolio team sits at the heart of the business, overseeing all aspects of the customer journey from onboarding to recovery. You'll join the DF Capital Lending Decisioning, Credit & Portfolio team with responsibility for the monitoring, analysis and optimisation of the SME & Consumer lending portfolio. The role focuses on assessing portfolio performance, identifying emerging risks and providing insights to support credit strategy, risk management and commercial decision making. You will be detail driven, diligent, meticulous, and considered in your approach, spotting, and escalating issues early to drive the best possible outcomes for the Bank and our customers. A good level of proficiency in using Microsoft PowerPoint, Adobe and other presentational materials is required. Key Responsibilities: Portfolio Monitoring & Reporting Analyse the performance of the SME loan portfolio (arrears, defaults, recoveries, yields) Produce regular MI packs for senior stakeholders Track key credit metrics such as PD, LGD, and EAD Monitor sector, geographic, and concentration risks Risk Analysis Identify early warning signs of portfolio deterioration Conduct trend analysis across industries and borrower types Support stress testing and scenario analysis Assist in IFRS 9 provisioning and ECL modelling Data & Insights Extract and analyse large datasets (Excel, SQL, Python) Develop dashboards (using Power BI, Tableau) Provide actionable insights to stakeholders Strategy & Decision Support Support development of credit policies and risk appetite Evaluate new lending strategies and product changes Assist in pricing and profitability analysis Regulatory & Governance Ensure internal Credit reporting aligns with regulatory expectations Support audits and maintain data quality Requirements The following skills and experience are required for this role: 3+ years in commercial lending (or similar roles) to small & medium sized businesses with experience in one or more of the following areas: inventory financing, dealer stocking, leasing, asset finance, trade finance or ABL, including invoice finance. Ability to deliver against deadlines, articulate outputs from own analysis, recommendations and basis of decisions clearly and to a varied audience including SLT. Writing comprehensive reports including the basis for your recommendations, You will have excellent attention to detail, with the ability to conduct detailed statistical analysis, interpreting and articulating meaningful information from trends and statistics. Ability to work well on your own and as part of a team, building effective working relationships with colleagues across all areas of the business, and influencing others to take appropriate actions to address issues found. Essential Experience in banking or financial services (SME preferred) Strong Excel skills Understanding of PD, LGD, ECL, IFRS 9 Strong analytical and problem-solving skills Desirable SQL, Python or R experience Knowledge of UK regulatory environment preferred Experience in portfolio modelling or stress testing Qualifications Degree in Finance, Economics, Mathematics or similar Professional qualifications (CFA, FRM, ACA, ACCA) desirable Benefits Private medical insurance for you and your family 10% Employer pension contribution 30-day annual leave entitlement plus Bank/Public Holidays Free Gym Membership Discretionary annual bonus Discretionary share awards Life Assurance Income Protection Save As You Earn company share acquisition scheme. Tax efficient salary sacrifice scheme to obtain bicycles and electric vehicles. 3 days paid Volunteering leave to support our local communities. Vibrant office location in the lively city centre of Manchester.

PMO Analyst 3-Month Fixed Term Contract Location: Solihull (Hybrid - 1 day per week in the office)Salary: Up to £34,000 per annum (pro-rata)Contract: Fixed Term Contract - initially 3 months, with potential to extendStart Date: Early February / ASAP An experienced PMO Analyst is required to support a growing in-house change and delivery capability within a well-established organisation. Two PMO Analysts are being hired on an initial three-month fixed term contract, with a strong possibility of extension. This role will suit someone who can make an immediate impact, enjoys working across a busy change portfolio, and has a strong grounding in PMO governance, reporting and assurance. Role Overview: Reporting to a PMO Lead, the PMO Analyst will provide a wide range of services across the change portfolio, including portfolio governance, project assurance, benefits management, RAID management, and financial and resource oversight. You will act as a key point of contact for PMO-related activities and support the embedding of consistent PMO frameworks and best practice. Key Responsibilities: Support PMO Leads and senior stakeholders as required Define, embed and maintain PMO processes and service standards Ensure adherence to project and portfolio governance frameworks Support the annual business planning and portfolio pipeline process Analyse and contribute to portfolio delivery plans Manage and maintain RAID logs, benefits tracking and financial data Prepare and distribute regular reporting packs for senior management Monitor compliance with project management governance Provide insight, analysis and recommendations based on portfolio data Drive continuous improvement across PMO activities Build strong relationships with internal and external stakeholders Facilitate meetings, workshops and governance forums as required Skills and Experience: Proven experience in a PMO Analyst or similar role Strong understanding of PMO best practice, including RAID, benefits, financial and resource management Experience supporting project and portfolio governance Strong analytical, organisational and reporting skills Confident communicator with excellent stakeholder management capability Experience using portfolio or project management tools such as MS Project, JIRA or Confluence Experience using reporting tools such as Power BI or Excel is desirable Qualifications: Foundation-level project management qualification (e.g. PRINCE2) PMO Analyst or Essentials for PMO Analysts certification, or equivalent This is a hybrid role with an expectation of attending the Solihull office approximately once per week for meetings. The initial contract is three months, with potential to extend.

Role: Enterprise Systems Support/Training Analyst Location: Birmingham (Hybrid - 2 Days a Week On-site) Salary: £36,500 - £46,000 Contract: 12 Month Fixed-Term Network IT are supporting a large, complex organisation in the recruitment of a Systems Support/Training Analyst to join its Enterprise Systems Support function. This role plays a critical part in improving the quality, consistency, and effectiveness of self-driven system guidance, support and training for enterprise systems that underpin various core business areas including Finance and HR. This is a senior specialist role with a strong focus on user enablement, training strategy, digital adoption, and service improvement , rather than traditional classroom based training delivery. Role Overview As Technical Support Lead, you will be responsible for shaping and delivering a digital first training and support strategy for enterprise SaaS systems. You'll act as a senior point of expertise within the team, analysing service performance data, identifying root causes of user issues, and improving user experience through better in system guidance, documentation, and self service resources. You'll work closely with HR, Finance, IT, Managed Service Providers, and more while owning a rolling 12 month training and engagement plan aligned to wider system release and improvement activity. Key Responsibilities Lead and deliver a digital first user enablement and training strategy for enterprise SaaS systems supporting Finance, HR and other critical departments. Design and maintain high quality in system guidance (walkthroughs, FAQs, knowledge articles) to promote self service and improve user confidence. Analyse Service Desk and usage data to identify trends, root causes, and opportunities to improve system usability and reduce repeat issues. Act as a senior functional expert, resolving Level 2 support issues and working closely with managed service providers where required. Plan, govern, and report on training and support activity, aligning delivery to system releases and organisational priorities. Produce and maintain clear documentation including process maps, SOPs, training materials, roadmaps, and reports . Lead stakeholder engagement and communications, including super user groups and system change updates. Maintain SharePoint and collaboration spaces, support team operations, and contribute to continuous improvement and inclusive working practices. Experience Requirements Strong experience supporting enterprise Finance and HR systems (ERP/HRP) with a focus on user enablement and digital adoption . Proven ability to design and deliver digital first training and support models , including in system guidance and self service resources. Experience analysing Service Desk data to improve system usability and reduce repeat issues. Excellent stakeholder management skills, with the ability to influence and build credibility at all levels. Strong documentation, communication, and organisational skills with high attention to detail. Strategic, analytical, and user focused approach to continuous improvement. Confidence working independently in a complex organisational environment.

Senior Data Analyst - SQL, Azure, PowerBI, AI - London Market Insurance Our client, a leading London Market insurer, is investing heavily in its data and analytics capabilities and is looking for an experienced Senior Data to join their organisation. Essential Experience: Experience in a data analytics or BI role with at least 2 - 3 years in a Lloyd's syndicate, managing agent, London Market broker or specialty (re)insurer (London Market essential) Advanced SQL Azure data stack (Data Factory, Synapse/Fabric, SQL-based semantic layers) Advanced Power BI: data modelling (star schemas), advanced DAX, Power Query/M, performance tuning, RLS, and deployment via pipelines Strong stakeholder engagement skills, with the ability to translate ambiguous business problems into delivered analytical outcomes Desirable Experience: AI/LLM Python Actuarial background This is a permanent role offering a salary of £75,000 - £85,000, plus excellent bonus & benefits. Our processing and use of your personal data is in accordance with our Privacy Notice, available on our website. We know that the most successful teams have a diversity of background, experience and approach. When we recruit, we welcome the unique contributions you can bring thanks to your sex, ethnicity, race, gender identity, nationality, age, disability and beliefs. Senior Data Analyst - SQL, Azure, PowerBI, AI - London Market Insurance

On behalf of DWP, we are looking for a Senior Business Analyst for an 11 month (Inside IR35) hybrid contract based up to 3 days per week in Manchester, Birmingham, Leeds Sheffield, Newcastle or Blackpool. Working with DWP, you will be helping us to drive our priorities to: . Help people to move into work and support those already in work to progress, with the aim of increasing overall workforce participation . Help people to plan and save for later life, while providing a safety net for those who need it now . Provide effective, efficient, and innovative services to the millions of claimants who rely on us every day, including the most vulnerable in society . Improve experience of our services while maximising value for money for the taxpayer. Role and Responsibilities Digital & Transformation Group's Corporate Centre Services (CCS) is working in partnership across DWP to shape the next generation of the Department's corporate digital ecosystem - a modern, integrated and user centered environment that enables One DWP. The AI Innovation & Improvement team applies advanced product thinking and AI driven innovation to design intelligent services, integrated platforms and data enabled tools that support more than 90,000 colleagues across HR, Finance, Commercial, Estates, Security and Policy. We are seeking an experienced Senior Business Analyst to lead the vision, strategy and delivery of a major AI enabled scaled innovation transformation programme in collaboration with the Policy Group. This is a new team that will be working at pace of truly cutting-edge technology and its application at scale. Technical Skills . Leading business analysis activities within complex projects/environments. . Using a wide range of tools and techniques to identify improvements and make recommendations. . Working collaboratively within an agile environment to deliver the best outcomes. . Building and maintaining relationships with senior stakeholders. . Participate in overall team innovation approaches. Experience . Experience in complex operational government departments is essential. . Experience working on innovation and AI projects would be a distinct advantage. Please be aware that this role can only be worked within the UK and not Overseas. Disability Confident As a member of the Disability Confident Scheme, DWP guarantees to interview all candidates who have a disability and who meet all the essential criteria for the vacancy. In cases where we have a high volume of candidates who have a disability who meet all the essential criteria, we will interview the best candidates from within that group. This scheme encourages candidates with a disability and/or neurodivergence to apply. In exceptional circumstances, we may also need to apply the desirable criteria in our shortlisting process which may include holding active security clearance. Armed Forces Covenant DWP guarantees to interview veterans or spouses/partners of military personnel who meet all the essential criteria for the vacancy. In cases where we have a high volume of ex-military candidates/military spouses or partners, who meet all of the essential criteria, we will interview the best candidates from within that group. In exceptional circumstances, we may also need to apply the desirable criteria in our shortlisting process which may include holding active security clearance. In applying for this role, you acknowledge the following "this role falls in scope of the Off Payroll Working in the Public Sector legislation. Any rates of payment quoted will reflect the gross rate per day for the assignment and will be subject to appropriate taxes and statutory costs. As such the payment to the intermediary and your income resulting from this contract will be different".

Oracle Retail Support Analyst Our client, a boutique retailer with operations across the UK and Europe, is seeking an experienced Oracle Retail Support Analyst to join their close-knit technology team. This is an exciting opportunity for someone with a strong retail systems background and hands-on Oracle Retail experience to play a key role in supporting and enhancing critical retail applications across the business. The successful candidate will provide technical and functional support across retail platforms, working closely with users at all levels, including senior stakeholders and the C-suite. You will be responsible for troubleshooting, system support, incident resolution, and helping to drive continuous improvement across the retail technology landscape. Key Responsibilities Provide day-to-day support for Oracle Retail systems across UK and EU operations Support and maintain POS and retail technology platforms Investigate and resolve technical issues, liaising with internal teams and third-party vendors where required Work with databases, SQL queries, and XML integrations to support business processes and reporting Engage with stakeholders across the business, including senior leadership Assist with system upgrades, enhancements, testing, and implementation activities Participate in occasional travel across Europe and internationally when required Skills & Experience Required Previous experience in an Oracle Retail Support Analyst or similar technical support role Strong Oracle Retail background Solid retail industry experience Experience supporting POS systems such as: APTOS Oracle Xstore IBM OMS/Sterling Good understanding of: Database management SQL XML Strong communication skills with the ability to work effectively with users at all levels Ability to work independently within a small, collaborative team environment This is an excellent opportunity to join a well-established boutique retailer offering a supportive working environment, interesting projects, and a competitive salary and benefits package. To apply, please forward your CV in the first instance. Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted. Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation We take our obligations to protect your personal data very seriously. Any information provided to us will be processed as detailed in our Privacy Notice, a copy of which can be found on our website

Exposure Management Analyst - Insurance | London Up to £95,000 + benefits This is an excellent opportunity for an Exposure Management professional to join a growing and strategically important Exposure Management function within a leading London Market insurance business. We are looking for someone who understands Exposure Management in practice - including portfolio aggregation, catastrophe risk, and underwriting decision-making - and can turn complex exposure challenges into clear, actionable insight. My client is investing heavily in strengthening underwriting insight, portfolio optimisation, and catastrophe risk management capability. This role sits at the centre of that agenda, requiring someone who can think commercially, work at pace, and help improve how exposure is understood and managed across the business. You will work closely with Exposure Management, Catastrophe Modelling, Underwriting, and broader analytics teams, acting as a key link between technical analysis and real business decision-making. Key Responsibilities Partner with Exposure Management and Catastrophe Modelling teams to understand portfolio accumulation and risk concentration challenges Deliver clear, insight-led analysis to support underwriting decisions and portfolio optimisation Develop and enhance reporting on exposure, accumulations, data quality, and portfolio risk metrics Support the improvement of exposure data quality and consistency across underwriting inputs Contribute to more efficient and automated approaches to exposure reporting and analysis Identify and help resolve underlying data and portfolio issues rather than just reporting them Support scenario analysis and catastrophe event response activity Provide timely insight to support underwriting and senior stakeholder decision-making Skills and Experience Strong Exposure Management experience or solid understanding of how exposure is used in underwriting and portfolio management Good understanding of catastrophe modelling outputs and portfolio aggregation concepts Ability to interpret exposure data in a commercial and underwriting context Experience working within insurance, reinsurance, or the London Market Strong analytical mindset with the ability to work with complex and imperfect data Comfortable working in a fast-moving, collaborative environment Strong problem-solving skills with a focus on insight rather than purely technical delivery Desirable Familiarity with catastrophe modelling platforms (eg AIR/Verisk, RMS, Touchstone) Exposure to Lloyd's/London Market processes and reporting Experience improving exposure data quality or reporting processes Understanding of portfolio optimisation or underwriting support analytics