Corporate Resources and Business Improvement The Resources and Business Improvement directorate is led by Dianne Tramner It is responsible for: People Function, Facilities Management, Digital Experience Unit and Technology Group, Information Governance & Assurance, Executive Support Team and leadership of all our shared services across the GLA Group. About the team The Information Governance & Assurance (IG&A) team supports the GLA in managing its data, ensuring its integrity and security is paramount, supports the Authority in its compliance with legislation, to include Freedom of Information (FOI) requests, Environmental Information Regulations (EIR), records management, information security and data protection law. The team also provides assurance to the business that the information it holds is securely processed. There is the need to improve Knowledge and Information management strategy within the GLA - to effectively and efficiently improve where and how we store information that is readily accessible and central to policy teams and projects. This will ensure that project delivery and management decisions run smoothly, with information stored in a structured manner and aligned to retention period. About the role The team is looking to recruit a dedicated and skilled knowledge and information expert who will play a key role in contributing to the development and implementation of the GLA's knowledge management strategy, which includes leading on developing a central records repository, reviewing policies, ensuring these are applied across the business and to the central repository. The individual must be capable of hitting the ground running, understand the GLA ways of working, working closely with the information governance manager/DPO and be willing to deputise for them. What your day will look like The GLA plans to implement and have in place an electronic document and records management system. This system will ensure information related to the main policy areas such as housing, environment, and programme delivery teams such as Grants, policy teams, Decisions, HR, is stored in a structured filing format that's centrally accessible to the rest of the business. This post will lead on this exciting project working closely together with the IG&A Manager, IG&A team and other relevant units. Represent the team and actively participate in the Knowledge and Assurance Working Group (KIAWG) meeting, and be the group's secretariat. Oversee and advise on the corporate information asset register, leading on the bi-annual review of the register and advising information asset owners, administrators. Provide ongoing advice to the IG Officers with access to information requests, to include advising on complex requests, DSAR, internal review and ICO Complaints. Provide robust training to staff including using available tools for awareness raising and highlighting our responsibilities under various information governance related legislation; contribute to the development of training slides with current IG trend, issues Provide advice and support to policy and project leads, sometimes carrying out data protection impact assessments where personal data is processed - highlighting areas for potential high privacy risk and advising on appropriate mitigation, ensure data sharing agreements are in place where necessary. Providing advice, guidance document and policy around information management and knowledge-based process. Skills, knowledge and experience To be considered for the role you must meet the following essential criteria: An understanding of public sector information governance and assurance issues. The postholder will support the IG manager/Data Protection Officer (DPO) in providing assurance to the business with compliance for the relevant information governance legislation. A strong background experience in information management, or a related field. With certification in knowledge management, data protection or information governance, e.g., BCS, CIPP/E, CIPM, PC.dp, PC.foi, PC.rm; Strong understanding of data protection and information security regulations. Basic understanding of cyber security trends and the assurance for risks to the business. Excellent communication and interpersonal skills. Ability to work together and as part of a team as well as independently with some line management experience. A commitment to being available in the office 2-3 days a week. Proficiency in Microsoft Office Suite and knowledge management tools. Skills in understanding, interpreting and analysing detailed information. Ability to clearly explain complex technical issues to non-technical people. The following are desirable skills and qualifications A bachelor's degree in information management, library science, or information security or similar field. Knowledge of project management methodologies. Experience with EDRMS and/or content management systems (CMS). The GLA Competency Framework Guidelines further detailing each competency and the different level indicators can be found here: GLA Competency Framework How to apply If you would like to apply for the role you will need to submit the following: Up to date CV Personal statement with a maximum of 1500 words. Please ensure you address how you demonstrate the essential criteria outlined above in the advert. Please ensure your CV and Personal Statement have a maximum file size of 1.5MB each and upload your Personal Statement to the 'CV and Cover Letters' section' of the form, ensuring you address the technical requirements and competencies in your Personal Statement. Word or PDF format preferred and do not include any photographs or images. Please ensure your CV and Personal Statement are saved with the job reference number as part of the naming convention (E.g., "CV - applicant name - 012345) As part of GLA's continuing commitment to be an inclusive and equal opportunity employer we will be removing personal identifiable information from CVs and Personal Statements that could cause discrimination. If you have questions about the role If you wish to talk to someone about the role, the hiring manager, Sylvia Edohasim, would be happy to speak to you. Please email her first at: If you have any questions about the recruitment process, contact the who support the GLA with recruitment. Assessment process Once you have submitted an application, your details will be reviewed by a panel. If shortlisted, you'll be invited to an interview and assessment. The interview/assessment date is: TBC Equality, diversity and inclusion London's diversity is its biggest asset, and we strive to ensure our workforce reflects London's diversity at all levels. We welcome applications from everyone regardless of age, gender, gender identity, gender expression, ethnicity, sexual orientation, faith or disability. We particularly encourage applications from Black, Asian and Minority ethnic candidates and disabled candidates who are currently underrepresented in our workforce. We are committed to being an inclusive employer and we are happy to consider flexible working arrangements. We would welcome applications from candidates who are seeking part time work as this role is open to job share. Please note we are a Disability Confident Employer so for candidates who wish to be considered under the scheme and meet the essential criteria, they will automatically be invited to interview. Please note, should you require any adjustments through the process, we will accommodate as much as possible. Please contact the recruitment team for further information if required. Benefits GLA staff are hybrid working up to 3 days a week in our offices and remotely depending on their role. As part of this, you will need to split your time between home working and coming into the office. In addition to a good salary package, you will be paid every four weeks, providing frequent salary payments. We also offer an attractive range of benefits including 30 days' annual leave, interest free season ticket loan, interest free bicycle loan and a career average pension scheme Additional Information Please note, all candidates will need to confirm that the information provided in this application form is true and correct. Should a candidate deliberately give false information, including the use of AI software, they understand that this would disqualify them from consideration. Successful candidates must undergo a criminal record (DBS) check but some roles may require additional security screening. Find out which DBS check is right for your employee - GOV.UK () More Support If you have a disability which makes submitting an online application form difficult, please contact .
19/06/2025
Full time
Corporate Resources and Business Improvement The Resources and Business Improvement directorate is led by Dianne Tramner It is responsible for: People Function, Facilities Management, Digital Experience Unit and Technology Group, Information Governance & Assurance, Executive Support Team and leadership of all our shared services across the GLA Group. About the team The Information Governance & Assurance (IG&A) team supports the GLA in managing its data, ensuring its integrity and security is paramount, supports the Authority in its compliance with legislation, to include Freedom of Information (FOI) requests, Environmental Information Regulations (EIR), records management, information security and data protection law. The team also provides assurance to the business that the information it holds is securely processed. There is the need to improve Knowledge and Information management strategy within the GLA - to effectively and efficiently improve where and how we store information that is readily accessible and central to policy teams and projects. This will ensure that project delivery and management decisions run smoothly, with information stored in a structured manner and aligned to retention period. About the role The team is looking to recruit a dedicated and skilled knowledge and information expert who will play a key role in contributing to the development and implementation of the GLA's knowledge management strategy, which includes leading on developing a central records repository, reviewing policies, ensuring these are applied across the business and to the central repository. The individual must be capable of hitting the ground running, understand the GLA ways of working, working closely with the information governance manager/DPO and be willing to deputise for them. What your day will look like The GLA plans to implement and have in place an electronic document and records management system. This system will ensure information related to the main policy areas such as housing, environment, and programme delivery teams such as Grants, policy teams, Decisions, HR, is stored in a structured filing format that's centrally accessible to the rest of the business. This post will lead on this exciting project working closely together with the IG&A Manager, IG&A team and other relevant units. Represent the team and actively participate in the Knowledge and Assurance Working Group (KIAWG) meeting, and be the group's secretariat. Oversee and advise on the corporate information asset register, leading on the bi-annual review of the register and advising information asset owners, administrators. Provide ongoing advice to the IG Officers with access to information requests, to include advising on complex requests, DSAR, internal review and ICO Complaints. Provide robust training to staff including using available tools for awareness raising and highlighting our responsibilities under various information governance related legislation; contribute to the development of training slides with current IG trend, issues Provide advice and support to policy and project leads, sometimes carrying out data protection impact assessments where personal data is processed - highlighting areas for potential high privacy risk and advising on appropriate mitigation, ensure data sharing agreements are in place where necessary. Providing advice, guidance document and policy around information management and knowledge-based process. Skills, knowledge and experience To be considered for the role you must meet the following essential criteria: An understanding of public sector information governance and assurance issues. The postholder will support the IG manager/Data Protection Officer (DPO) in providing assurance to the business with compliance for the relevant information governance legislation. A strong background experience in information management, or a related field. With certification in knowledge management, data protection or information governance, e.g., BCS, CIPP/E, CIPM, PC.dp, PC.foi, PC.rm; Strong understanding of data protection and information security regulations. Basic understanding of cyber security trends and the assurance for risks to the business. Excellent communication and interpersonal skills. Ability to work together and as part of a team as well as independently with some line management experience. A commitment to being available in the office 2-3 days a week. Proficiency in Microsoft Office Suite and knowledge management tools. Skills in understanding, interpreting and analysing detailed information. Ability to clearly explain complex technical issues to non-technical people. The following are desirable skills and qualifications A bachelor's degree in information management, library science, or information security or similar field. Knowledge of project management methodologies. Experience with EDRMS and/or content management systems (CMS). The GLA Competency Framework Guidelines further detailing each competency and the different level indicators can be found here: GLA Competency Framework How to apply If you would like to apply for the role you will need to submit the following: Up to date CV Personal statement with a maximum of 1500 words. Please ensure you address how you demonstrate the essential criteria outlined above in the advert. Please ensure your CV and Personal Statement have a maximum file size of 1.5MB each and upload your Personal Statement to the 'CV and Cover Letters' section' of the form, ensuring you address the technical requirements and competencies in your Personal Statement. Word or PDF format preferred and do not include any photographs or images. Please ensure your CV and Personal Statement are saved with the job reference number as part of the naming convention (E.g., "CV - applicant name - 012345) As part of GLA's continuing commitment to be an inclusive and equal opportunity employer we will be removing personal identifiable information from CVs and Personal Statements that could cause discrimination. If you have questions about the role If you wish to talk to someone about the role, the hiring manager, Sylvia Edohasim, would be happy to speak to you. Please email her first at: If you have any questions about the recruitment process, contact the who support the GLA with recruitment. Assessment process Once you have submitted an application, your details will be reviewed by a panel. If shortlisted, you'll be invited to an interview and assessment. The interview/assessment date is: TBC Equality, diversity and inclusion London's diversity is its biggest asset, and we strive to ensure our workforce reflects London's diversity at all levels. We welcome applications from everyone regardless of age, gender, gender identity, gender expression, ethnicity, sexual orientation, faith or disability. We particularly encourage applications from Black, Asian and Minority ethnic candidates and disabled candidates who are currently underrepresented in our workforce. We are committed to being an inclusive employer and we are happy to consider flexible working arrangements. We would welcome applications from candidates who are seeking part time work as this role is open to job share. Please note we are a Disability Confident Employer so for candidates who wish to be considered under the scheme and meet the essential criteria, they will automatically be invited to interview. Please note, should you require any adjustments through the process, we will accommodate as much as possible. Please contact the recruitment team for further information if required. Benefits GLA staff are hybrid working up to 3 days a week in our offices and remotely depending on their role. As part of this, you will need to split your time between home working and coming into the office. In addition to a good salary package, you will be paid every four weeks, providing frequent salary payments. We also offer an attractive range of benefits including 30 days' annual leave, interest free season ticket loan, interest free bicycle loan and a career average pension scheme Additional Information Please note, all candidates will need to confirm that the information provided in this application form is true and correct. Should a candidate deliberately give false information, including the use of AI software, they understand that this would disqualify them from consideration. Successful candidates must undergo a criminal record (DBS) check but some roles may require additional security screening. Find out which DBS check is right for your employee - GOV.UK () More Support If you have a disability which makes submitting an online application form difficult, please contact .
Job Title: Senior Cloud Consultant Location : Leeds Salary: Competitive Job Type: Permanent, Full-time The Pure Technology Group is a leading provider of technology services and solutions to SME, corporate and public sectors. Technology is designed to match customer strategy: cloud, hybrid, on-premise, mobile from DataCentre to Device. Investment in the talent, skill and dedication of our people translates universally into exemplary customer service; on time, every time, all of the time. Key Responsibilities and Accountabilities: End to end analysis, design and delivery of cloud solutions Daily resource management and communication on progress, risks and deadlines Pre-Sales activity including project consultancy & ongoing client collaboration Project deployment Service delivery Lead and contribute to service catalogue development; organising, leading and orchestrating the review of current technical solutions and development of new and enhanced solutions Close liaison with vendor and IT channel contacts to utilise vendor pre-sales and technical resource effectively to supplement and augment internal resources Organise technical overview training sessions for sales and measure results Experience of dealing with difficult situations and escalations that may arise Mentoring and training members of the team Technical Requirements: Require experience designing solutions around the following: Azure Virtual Desktop Azure Greenfield deployments Azure Infrastructure migrations Azure SQL Well architected framework Required experience of and strong skills with the following: PowerShell Azure Automation Azure Infrastructure Azure Bastion Azure Security Azure Sentinel Azure Policy Azure Networking Azure lighthouse Nice to haves: Experience with Azure Data lake Infrastructure as code experience Kusto Query Language Qualifications: Azure administrator Azure solution architect Azure security Benefits: Excellent salary; Car Allowance A vibrant, value driven, high energy, supportive environment in which people are developed to thrive! Leading bonus plan and/or profit share Life insurance Pension Gym contribution and time Birthday benefit Loyalty rewards Employee benefit platform Tech purchase scheme Private healthcare (subject to role/length of service) Quarterly recognition awards Regular social events and treats Professional development plans, funded training and accreditations Wellness programmes Employee Assistance Programme / professional counselling Refer a friend bonus Newly refurbed high tech work environment including free parking Please click the APPLY button and to submit your CV and Cover Letter. Candidates with experience or relevant job titles of; Senior Cloud Consultant, Cloud Consultant, MSP, Azure, Modern workspace, project deployment and end to end analysis may also be considered.
05/02/2022
Full time
Job Title: Senior Cloud Consultant Location : Leeds Salary: Competitive Job Type: Permanent, Full-time The Pure Technology Group is a leading provider of technology services and solutions to SME, corporate and public sectors. Technology is designed to match customer strategy: cloud, hybrid, on-premise, mobile from DataCentre to Device. Investment in the talent, skill and dedication of our people translates universally into exemplary customer service; on time, every time, all of the time. Key Responsibilities and Accountabilities: End to end analysis, design and delivery of cloud solutions Daily resource management and communication on progress, risks and deadlines Pre-Sales activity including project consultancy & ongoing client collaboration Project deployment Service delivery Lead and contribute to service catalogue development; organising, leading and orchestrating the review of current technical solutions and development of new and enhanced solutions Close liaison with vendor and IT channel contacts to utilise vendor pre-sales and technical resource effectively to supplement and augment internal resources Organise technical overview training sessions for sales and measure results Experience of dealing with difficult situations and escalations that may arise Mentoring and training members of the team Technical Requirements: Require experience designing solutions around the following: Azure Virtual Desktop Azure Greenfield deployments Azure Infrastructure migrations Azure SQL Well architected framework Required experience of and strong skills with the following: PowerShell Azure Automation Azure Infrastructure Azure Bastion Azure Security Azure Sentinel Azure Policy Azure Networking Azure lighthouse Nice to haves: Experience with Azure Data lake Infrastructure as code experience Kusto Query Language Qualifications: Azure administrator Azure solution architect Azure security Benefits: Excellent salary; Car Allowance A vibrant, value driven, high energy, supportive environment in which people are developed to thrive! Leading bonus plan and/or profit share Life insurance Pension Gym contribution and time Birthday benefit Loyalty rewards Employee benefit platform Tech purchase scheme Private healthcare (subject to role/length of service) Quarterly recognition awards Regular social events and treats Professional development plans, funded training and accreditations Wellness programmes Employee Assistance Programme / professional counselling Refer a friend bonus Newly refurbed high tech work environment including free parking Please click the APPLY button and to submit your CV and Cover Letter. Candidates with experience or relevant job titles of; Senior Cloud Consultant, Cloud Consultant, MSP, Azure, Modern workspace, project deployment and end to end analysis may also be considered.
The Senior DBA is a key support role within the IT function, in addition to supporting the day to day operation of the Savings Website databases, it is also a key enabler for reviewing, defining and supporting strategic database technologies and initiatives.
Providing continued support to the business and engineering teams through this function, the role will be to provide technical support and consultation to the various stakeholders ensuring the delivery of pragmatic and cost-effective technology solutions. Focus will be technology agnostic, delivering business value through the most appropriate use of technology. You will work closely with key senior leaders to ensure IT services are fit for purpose, consistent and adding value to our fast-paced and growing enterprise.
Key Responsibilities
Providing technical oversight to the Database Administration function and corporate tech teams to ensure stability and supportability of environments and services are maintained.
Be a key contributor and role model within the IT Service Leadership team, ensuring that changes to Database and data services are in line with operational and strategic plans.
Work closely with Heads of IT, to ensure that demand planning feeds into a robust capacity and strategic architectural plan
Ensures the stability and availability of production databases within agreed targets
Monitors the production, development and test databases for performance to ensure that future volume is handled as required
Carries out regular performance testing and tuning to ensure all production systems are optimised
Ensures SQL platforms are continually updated and upgraded to remain within supported versions.
Supports the Infrastructure Solutions Manager with the development of technology roadmaps for all database systems.
Work with peers and senior stakeholders for Service Continuity (BCP & DR) Plan ensuring suitable arrangements are in place in the event of significant service disruption
Mentors, coaches and develops members of the team to continuously develop skills, processes and standards.
Requirements:
Experienced production database administration covering Microsoft SQL Server 2016, including both Standard and Enterprise editions.
Educated to degree level or equivalent professional experience in a Technology Manager/Architect role
Excellent knowledge of MS SQL Server Clustering, LogShipping, Replication and/or AOAG.
Excellent understanding and experience in performance/capacity tuning/monitoring, optimisation, diagnosing and rectifying performance and/or capacity related problems
Excellent T-SQL skills, Index strategies, including both query and server optimisation
Excellent understanding of storage IO, SAN, Windows Clustering, SSAS, SQL CLR/Service Broker & PowerShell
Solid understanding of Cloud based Database solutions, including Managed Instances MSSQL/MySQL.
Proven track record of managing complex SQL database environments and implementing SQL upgrades
Experience in operating within a managed hosting and/or cloud environment
Experience in a regulated industry, preferably financial
Excellent communication skills with experience of liaising with technical colleagues, senior leadership, key business stakeholders and suppliers.
Be able to explain complex issues succinctly and with clarity, both in writing or orally.
Experience in an IT environment with a good documentation culture, including change management processes.
Able to work under pressure and meet deadlines
Able to manage and prioritise and tasks and time efficiently.
09/11/2021
Full time
The Senior DBA is a key support role within the IT function, in addition to supporting the day to day operation of the Savings Website databases, it is also a key enabler for reviewing, defining and supporting strategic database technologies and initiatives.
Providing continued support to the business and engineering teams through this function, the role will be to provide technical support and consultation to the various stakeholders ensuring the delivery of pragmatic and cost-effective technology solutions. Focus will be technology agnostic, delivering business value through the most appropriate use of technology. You will work closely with key senior leaders to ensure IT services are fit for purpose, consistent and adding value to our fast-paced and growing enterprise.
Key Responsibilities
Providing technical oversight to the Database Administration function and corporate tech teams to ensure stability and supportability of environments and services are maintained.
Be a key contributor and role model within the IT Service Leadership team, ensuring that changes to Database and data services are in line with operational and strategic plans.
Work closely with Heads of IT, to ensure that demand planning feeds into a robust capacity and strategic architectural plan
Ensures the stability and availability of production databases within agreed targets
Monitors the production, development and test databases for performance to ensure that future volume is handled as required
Carries out regular performance testing and tuning to ensure all production systems are optimised
Ensures SQL platforms are continually updated and upgraded to remain within supported versions.
Supports the Infrastructure Solutions Manager with the development of technology roadmaps for all database systems.
Work with peers and senior stakeholders for Service Continuity (BCP & DR) Plan ensuring suitable arrangements are in place in the event of significant service disruption
Mentors, coaches and develops members of the team to continuously develop skills, processes and standards.
Requirements:
Experienced production database administration covering Microsoft SQL Server 2016, including both Standard and Enterprise editions.
Educated to degree level or equivalent professional experience in a Technology Manager/Architect role
Excellent knowledge of MS SQL Server Clustering, LogShipping, Replication and/or AOAG.
Excellent understanding and experience in performance/capacity tuning/monitoring, optimisation, diagnosing and rectifying performance and/or capacity related problems
Excellent T-SQL skills, Index strategies, including both query and server optimisation
Excellent understanding of storage IO, SAN, Windows Clustering, SSAS, SQL CLR/Service Broker & PowerShell
Solid understanding of Cloud based Database solutions, including Managed Instances MSSQL/MySQL.
Proven track record of managing complex SQL database environments and implementing SQL upgrades
Experience in operating within a managed hosting and/or cloud environment
Experience in a regulated industry, preferably financial
Excellent communication skills with experience of liaising with technical colleagues, senior leadership, key business stakeholders and suppliers.
Be able to explain complex issues succinctly and with clarity, both in writing or orally.
Experience in an IT environment with a good documentation culture, including change management processes.
Able to work under pressure and meet deadlines
Able to manage and prioritise and tasks and time efficiently.
Our role:
At Black Sun we have a growing IT team and we are searching for an energetic Senior Desktop Support Analyst to manage, enhance and run our Group’s ‘front of house’ environment. This role requires close consultation with the various business stakeholders to understand and cater for the existing issues and future aspirations of the business – therefore we need someone who is comfortable working with senior management. You will also be responsible for the effective management of incidents, service requests and problems across the organisation; the provision of second and third line operational support relating to desktops, laptops and mobile devices; and to ensure timely and efficient resolution of incidents, service requests and problems. You will be supported by a Junior IT Administrator as well as the broader IT team.
Your qualifications and experience:
- Proven experience in an IT business support role
-Expert knowledge of and proven experience with both Mac and Windows. Mac support skills are an essential requirement
- In-depth technical knowledge of desktop system software and hardware (Mac & Windows) as well as mobile devices, telecommunications, peripherals, security, applications, client server software and system tools
- Experience of Active Directory, Exchange
- An extensive background of managing the end user IT desktop service with strong OSX skills
- A background in ITIL service management and implementation
- Some experience mentoring junior team members would be preferable
- Personality fit: we’d love to find someone who is flexible and team focused, with a non-hierarchical and ‘roll up your sleeves’ approach to getting the job done. And someone with a great sense of humour!!
A bit about us:
We are one of the UK's leading Stakeholder Communications agencies based in the beautiful grounds of Fulham Palace, London. Black Sun is an award winning, fast growing agency with 100 employees, with offices in both London and Singapore. We work with some of the world's largest international organisations on a range of exciting corporate communications projects. You can find more information about us at: www.blacksunplc.com
What’s in it for you:
-Training; you will have the opportunity to work with, and learn from, industry professionals. We offer both internal and external training programmes
-A fun and friendly work community; you will have the chance to join a fresh and supportive community
-Socials (lots of them!); whether it be summer sports activities, Bake Offs, our annual Christmas party...or our complimentary breakfast every Friday morning
-Benefits; we offer competitive salaries, generous benefits, a discretionary bonus scheme, 22 days holidays (as well as a holiday loyalty scheme) and remote working opportunities
18/07/2018
Full time
Our role:
At Black Sun we have a growing IT team and we are searching for an energetic Senior Desktop Support Analyst to manage, enhance and run our Group’s ‘front of house’ environment. This role requires close consultation with the various business stakeholders to understand and cater for the existing issues and future aspirations of the business – therefore we need someone who is comfortable working with senior management. You will also be responsible for the effective management of incidents, service requests and problems across the organisation; the provision of second and third line operational support relating to desktops, laptops and mobile devices; and to ensure timely and efficient resolution of incidents, service requests and problems. You will be supported by a Junior IT Administrator as well as the broader IT team.
Your qualifications and experience:
- Proven experience in an IT business support role
-Expert knowledge of and proven experience with both Mac and Windows. Mac support skills are an essential requirement
- In-depth technical knowledge of desktop system software and hardware (Mac & Windows) as well as mobile devices, telecommunications, peripherals, security, applications, client server software and system tools
- Experience of Active Directory, Exchange
- An extensive background of managing the end user IT desktop service with strong OSX skills
- A background in ITIL service management and implementation
- Some experience mentoring junior team members would be preferable
- Personality fit: we’d love to find someone who is flexible and team focused, with a non-hierarchical and ‘roll up your sleeves’ approach to getting the job done. And someone with a great sense of humour!!
A bit about us:
We are one of the UK's leading Stakeholder Communications agencies based in the beautiful grounds of Fulham Palace, London. Black Sun is an award winning, fast growing agency with 100 employees, with offices in both London and Singapore. We work with some of the world's largest international organisations on a range of exciting corporate communications projects. You can find more information about us at: www.blacksunplc.com
What’s in it for you:
-Training; you will have the opportunity to work with, and learn from, industry professionals. We offer both internal and external training programmes
-A fun and friendly work community; you will have the chance to join a fresh and supportive community
-Socials (lots of them!); whether it be summer sports activities, Bake Offs, our annual Christmas party...or our complimentary breakfast every Friday morning
-Benefits; we offer competitive salaries, generous benefits, a discretionary bonus scheme, 22 days holidays (as well as a holiday loyalty scheme) and remote working opportunities
Our role:
At Black Sun we have a growing IT team and we are searching for an energetic Senior Desktop Support Analyst to manage, enhance and run our Group front of house environment. This role requires close consultation with the various business stakeholders to understand and cater for the existing issues and future aspirations of the business therefore we need someone who is comfortable working with senior management. You will also be responsible for the effective management of incidents, service requests and problems across the organisation; the provision of second and third line operational support relating to desktops, laptops and mobile devices; and to ensure timely and efficient resolution of incidents, service requests and problems. You will be supported by a Junior IT Administrator as well as the broader IT team.
Your qualifications and experience:
- Proven experience in an IT business support role
-Expert knowledge of and proven experience with both Mac and Windows. Mac support skills are an essential requirement
- In-depth technical knowledge of desktop system software and hardware (Mac & Windows) as well as mobile devices, telecommunications, peripherals, security, applications, client server software and system tools
- Experience of Active Directory, Exchange
- An extensive background of managing the end user IT desktop service with strong OSX skills
- A background in ITIL service management and implementation
- Some experience mentoring junior team members would be preferable
- Personality fit: we'd love to find someone who is flexible and team focused, with a non-hierarchical and roll up your sleeves approach to getting the job done. And someone with a great sense of humour!!
A bit about us:
We are one of the UK's leading Stakeholder Communications agencies based in the beautiful grounds of Fulham Palace, London. Black Sun is an award winning, fast growing agency with 100 employees, with offices in both London and Singapore. We work with some of the world's largest international organisations on a range of exciting corporate communications projects.
What's in it for you:
-Training; you will have the opportunity to work with, and learn from, industry professionals. We offer both internal and external training programmes
-A fun and friendly work community; you will have the chance to join a fresh and supportive community Â
-Socials (lots of them!); whether it be summer sports activities, Bake Offs, our annual Christmas party...or our complimentary breakfast every Friday morning
-Benefits; we offer competitive salaries, generous benefits, a discretionary bonus scheme, 22 days holidays (as well as a holiday loyalty scheme) and remote working opportunities
19/06/2018
Full time
Our role:
At Black Sun we have a growing IT team and we are searching for an energetic Senior Desktop Support Analyst to manage, enhance and run our Group front of house environment. This role requires close consultation with the various business stakeholders to understand and cater for the existing issues and future aspirations of the business therefore we need someone who is comfortable working with senior management. You will also be responsible for the effective management of incidents, service requests and problems across the organisation; the provision of second and third line operational support relating to desktops, laptops and mobile devices; and to ensure timely and efficient resolution of incidents, service requests and problems. You will be supported by a Junior IT Administrator as well as the broader IT team.
Your qualifications and experience:
- Proven experience in an IT business support role
-Expert knowledge of and proven experience with both Mac and Windows. Mac support skills are an essential requirement
- In-depth technical knowledge of desktop system software and hardware (Mac & Windows) as well as mobile devices, telecommunications, peripherals, security, applications, client server software and system tools
- Experience of Active Directory, Exchange
- An extensive background of managing the end user IT desktop service with strong OSX skills
- A background in ITIL service management and implementation
- Some experience mentoring junior team members would be preferable
- Personality fit: we'd love to find someone who is flexible and team focused, with a non-hierarchical and roll up your sleeves approach to getting the job done. And someone with a great sense of humour!!
A bit about us:
We are one of the UK's leading Stakeholder Communications agencies based in the beautiful grounds of Fulham Palace, London. Black Sun is an award winning, fast growing agency with 100 employees, with offices in both London and Singapore. We work with some of the world's largest international organisations on a range of exciting corporate communications projects.
What's in it for you:
-Training; you will have the opportunity to work with, and learn from, industry professionals. We offer both internal and external training programmes
-A fun and friendly work community; you will have the chance to join a fresh and supportive community Â
-Socials (lots of them!); whether it be summer sports activities, Bake Offs, our annual Christmas party...or our complimentary breakfast every Friday morning
-Benefits; we offer competitive salaries, generous benefits, a discretionary bonus scheme, 22 days holidays (as well as a holiday loyalty scheme) and remote working opportunities
In2 Resourcing are representing a fantastic global software company operating in the Enterprise Video space who are looking to grow their EMEA support team. Our clients work with large Global corporations and their Video Platform is utilised by banking / financial customers to share content across the corporate network with their employees.
The role is joining their EMEA support and Operations team responsible for delivering quality 24x7 Technical Support to Enterprise customers. As a Technical Support Engineer you will be working from home supporting EMEA customers in a varied and fast paced support 1st-3rd line support environment.
The Support Engineer is responsible for:
* Providing workarounds or solutions to customer problems
* Escalating issues as needed to Support management for assistance from Engineering, Operations, Professional Services, QA, Sales, etc
* Responding to customer-reported issues on a timely basis (meeting SLA targets)
* Collecting and analyzing customer information to identify root cause of customer problems
* Ensuring customer satisfaction with products and personnel
* Providing regular updates to customers during weekly calls
* Acting as a partner with customers and their vendors to jointly solve complex problems
* Contributing to the Support and Operations community
* Becoming familiar with new technologies, including product offerings as well as other tools needed for outstanding support
* Monitoring scheduled Live events for customers as needed
QUALIFICATIONS:
The ideal candidate for Senior Customer Support Engineer possesses
* Strong inter-personal, oral and written communication skills.
* Experience working with various internal groups such as Operations, Engineering, QA, and Sales to address customer issues
* Recognized for a “customer support” attitude such as being responsive to customer requirements
* Ability to multitask and prioritize between competing activities
* Demonstrated ability to communicate with user(s) on technical and non-technical issues
* BS in Computer Science, Engineering, or equivalent
* Demonstrated success with a range of areas such as
* Analyzing customer error logs to identify root cause of issues
* Identifying potential network issues, including firewalls, proxies, constrained WAN bandwidth and latency, packet loss etc
* Knowledge of relational database queries particularly using MySQL (MySQL workbench or toad for MySQL, etc)
* Basic knowledge of authentication systems SAML/ADFS/SiteMinder
* Building and testing custom clients for customers
* Transcoding and distributing video content, including understanding of mpg/avi/flv file formats, encoding; Windows Media Player, Quicktime, VLC using tools like HandBrake
* knowledge of MacOS, iOS, and Android a plus
* using encoders such as Adobe FMLE or Wirecast for Live stream generation
* using basic CRM systems to manage cases
* using HTML and Javascript knowledge to troubleshoot IE, Chrome or Safari issues with clients
* using knowledge bases to share information about known issues
* Knowledge of basic Linux system administration is a plus
* Providing Windows 7/10 / MacOS support for installed clients, including software installation and removal, regedit
For a completely confidential discussion regarding this role please contact Russell Brown on (Apply online only) or email
09/09/2016
In2 Resourcing are representing a fantastic global software company operating in the Enterprise Video space who are looking to grow their EMEA support team. Our clients work with large Global corporations and their Video Platform is utilised by banking / financial customers to share content across the corporate network with their employees.
The role is joining their EMEA support and Operations team responsible for delivering quality 24x7 Technical Support to Enterprise customers. As a Technical Support Engineer you will be working from home supporting EMEA customers in a varied and fast paced support 1st-3rd line support environment.
The Support Engineer is responsible for:
* Providing workarounds or solutions to customer problems
* Escalating issues as needed to Support management for assistance from Engineering, Operations, Professional Services, QA, Sales, etc
* Responding to customer-reported issues on a timely basis (meeting SLA targets)
* Collecting and analyzing customer information to identify root cause of customer problems
* Ensuring customer satisfaction with products and personnel
* Providing regular updates to customers during weekly calls
* Acting as a partner with customers and their vendors to jointly solve complex problems
* Contributing to the Support and Operations community
* Becoming familiar with new technologies, including product offerings as well as other tools needed for outstanding support
* Monitoring scheduled Live events for customers as needed
QUALIFICATIONS:
The ideal candidate for Senior Customer Support Engineer possesses
* Strong inter-personal, oral and written communication skills.
* Experience working with various internal groups such as Operations, Engineering, QA, and Sales to address customer issues
* Recognized for a “customer support” attitude such as being responsive to customer requirements
* Ability to multitask and prioritize between competing activities
* Demonstrated ability to communicate with user(s) on technical and non-technical issues
* BS in Computer Science, Engineering, or equivalent
* Demonstrated success with a range of areas such as
* Analyzing customer error logs to identify root cause of issues
* Identifying potential network issues, including firewalls, proxies, constrained WAN bandwidth and latency, packet loss etc
* Knowledge of relational database queries particularly using MySQL (MySQL workbench or toad for MySQL, etc)
* Basic knowledge of authentication systems SAML/ADFS/SiteMinder
* Building and testing custom clients for customers
* Transcoding and distributing video content, including understanding of mpg/avi/flv file formats, encoding; Windows Media Player, Quicktime, VLC using tools like HandBrake
* knowledge of MacOS, iOS, and Android a plus
* using encoders such as Adobe FMLE or Wirecast for Live stream generation
* using basic CRM systems to manage cases
* using HTML and Javascript knowledge to troubleshoot IE, Chrome or Safari issues with clients
* using knowledge bases to share information about known issues
* Knowledge of basic Linux system administration is a plus
* Providing Windows 7/10 / MacOS support for installed clients, including software installation and removal, regedit
For a completely confidential discussion regarding this role please contact Russell Brown on (Apply online only) or email
IT Service Monitoring & Reporting Analyst (SCOM ESSENTIAL) – based in Reigate
Permanent position, paying up to £45,000 + 10% bonus + pension contribution scheme + private healthcare + more
My client is a leading global financial services company that helps clients around the world turn risk into a path for growth. They design and deliver solutions that manage risk, optimize benefits, cultivate talent, and expand the power of capital to protect and strengthen institutions and individuals. Their unique perspective allows them to see the critical intersections between talent, assets and ideas — the dynamic formula that drives business performance.
My client is looking for a person that possesses a hybrid server-centric skillset, comprising of the following:
• Primarily technical skillset with SME level knowledge of Microsoft SCOM monitoring system but someone that is also comfortable conducting Business Analyst tasks like report generation and BI
• Their environment is going through a transitional period as two companies merge and create exciting challenges as we evolve a new single, global IT Service
• The role is based on site in the Reigate office, primarily in a rolling shift pattern, early & lates
Responsibilities:
• Working closely with the Service Management & Operations lead on priority work for the business
• Working under your own supervision, creating innovative solutions to priority business issues
• Responsible and accountable for the EMEA Microsoft SCOM environment, its design and it’s smooth daily running. Global governance of this system remaining with the SCOM global group of which EMEA is a component part
• Primary point of contact for a number of Business Information (BI) tasks and processes
• Primary point of contact for Availability and Inventory reports, usually sent to the Business Office
• Secondary point of contact for everyday Operational issues (primary being named Ops Analysts)
• Secondary point of contact for the SCCM (server patching) system in the region to help cover the primary lead
• Ownership of a number of disparate technical systems, typically inventory and discovery systems
Key Skills (Must have):
• Excellent knowledge and experience (5 years +) of Microsoft Server Operating Systems
• Excellent knowledge and administrator level experience (5 years +) of Microsoft System Centre suite of applications but primarily SCOM 2012 R2, (ideally qualified)
• Good working knowledge of VMWare ESX hypervisor with VCP qualification preferred
• Good report writing and analytical skills
• Comfortable preparing Business Information reports (BI) and not just focussed on the tech side of the role
• ITIL V3 foundation qualified and happy to become involved in Service Management topics like Change, Availability and Problem management
• Able to work under pressure to meet timeline deliverables
• Good communication skills and ability to interface with other teams, business members and senior stakeholders
• Proven history of working in a corporate and professional environment
Desirable Skills:
• Experience of ServiceNow toolset
• Basic SQL skills
• Active Directory, DNS, DHCP and GPO conversant.
• Experience of electronic discovery & inventory management systems
• Familiar with Microsoft Office suite especially Excel and PowerPoint for report preparation
09/09/2016
IT Service Monitoring & Reporting Analyst (SCOM ESSENTIAL) – based in Reigate
Permanent position, paying up to £45,000 + 10% bonus + pension contribution scheme + private healthcare + more
My client is a leading global financial services company that helps clients around the world turn risk into a path for growth. They design and deliver solutions that manage risk, optimize benefits, cultivate talent, and expand the power of capital to protect and strengthen institutions and individuals. Their unique perspective allows them to see the critical intersections between talent, assets and ideas — the dynamic formula that drives business performance.
My client is looking for a person that possesses a hybrid server-centric skillset, comprising of the following:
• Primarily technical skillset with SME level knowledge of Microsoft SCOM monitoring system but someone that is also comfortable conducting Business Analyst tasks like report generation and BI
• Their environment is going through a transitional period as two companies merge and create exciting challenges as we evolve a new single, global IT Service
• The role is based on site in the Reigate office, primarily in a rolling shift pattern, early & lates
Responsibilities:
• Working closely with the Service Management & Operations lead on priority work for the business
• Working under your own supervision, creating innovative solutions to priority business issues
• Responsible and accountable for the EMEA Microsoft SCOM environment, its design and it’s smooth daily running. Global governance of this system remaining with the SCOM global group of which EMEA is a component part
• Primary point of contact for a number of Business Information (BI) tasks and processes
• Primary point of contact for Availability and Inventory reports, usually sent to the Business Office
• Secondary point of contact for everyday Operational issues (primary being named Ops Analysts)
• Secondary point of contact for the SCCM (server patching) system in the region to help cover the primary lead
• Ownership of a number of disparate technical systems, typically inventory and discovery systems
Key Skills (Must have):
• Excellent knowledge and experience (5 years +) of Microsoft Server Operating Systems
• Excellent knowledge and administrator level experience (5 years +) of Microsoft System Centre suite of applications but primarily SCOM 2012 R2, (ideally qualified)
• Good working knowledge of VMWare ESX hypervisor with VCP qualification preferred
• Good report writing and analytical skills
• Comfortable preparing Business Information reports (BI) and not just focussed on the tech side of the role
• ITIL V3 foundation qualified and happy to become involved in Service Management topics like Change, Availability and Problem management
• Able to work under pressure to meet timeline deliverables
• Good communication skills and ability to interface with other teams, business members and senior stakeholders
• Proven history of working in a corporate and professional environment
Desirable Skills:
• Experience of ServiceNow toolset
• Basic SQL skills
• Active Directory, DNS, DHCP and GPO conversant.
• Experience of electronic discovery & inventory management systems
• Familiar with Microsoft Office suite especially Excel and PowerPoint for report preparation
IT Service Monitoring & Reporting Analyst (SCOM ESSENTIAL) – based in Reigate
Permanent position, paying up to £45,000 + 10% bonus + pension contribution scheme + private healthcare + more
My client is a leading global financial services company that helps clients around the world turn risk into a path for growth. They design and deliver solutions that manage risk, optimize benefits, cultivate talent, and expand the power of capital to protect and strengthen institutions and individuals. Their unique perspective allows them to see the critical intersections between talent, assets and ideas — the dynamic formula that drives business performance.
My client is looking for a person that possesses a hybrid server-centric skillset, comprising of the following:
• Primarily technical skillset with SME level knowledge of Microsoft SCOM monitoring system but someone that is also comfortable conducting Business Analyst tasks like report generation and BI
• Their environment is going through a transitional period as two companies merge and create exciting challenges as we evolve a new single, global IT Service
• The role is based on site in the Reigate office, primarily in a rolling shift pattern, early & lates
Responsibilities:
• Working closely with the Service Management & Operations lead on priority work for the business
• Working under your own supervision, creating innovative solutions to priority business issues
• Responsible and accountable for the EMEA Microsoft SCOM environment, its design and it’s smooth daily running. Global governance of this system remaining with the SCOM global group of which EMEA is a component part
• Primary point of contact for a number of Business Information (BI) tasks and processes
• Primary point of contact for Availability and Inventory reports, usually sent to the Business Office
• Secondary point of contact for everyday Operational issues (primary being named Ops Analysts)
• Secondary point of contact for the SCCM (server patching) system in the region to help cover the primary lead
• Ownership of a number of disparate technical systems, typically inventory and discovery systems
Key Skills (Must have):
• Excellent knowledge and experience (5 years +) of Microsoft Server Operating Systems
• Excellent knowledge and administrator level experience (5 years +) of Microsoft System Centre suite of applications but primarily SCOM 2012 R2, (ideally qualified)
• Good working knowledge of VMWare ESX hypervisor with VCP qualification preferred
• Good report writing and analytical skills
• Comfortable preparing Business Information reports (BI) and not just focussed on the tech side of the role
• ITIL V3 foundation qualified and happy to become involved in Service Management topics like Change, Availability and Problem management
• Able to work under pressure to meet timeline deliverables
• Good communication skills and ability to interface with other teams, business members and senior stakeholders
• Proven history of working in a corporate and professional environment
Desirable Skills:
• Experience of ServiceNow toolset
• Basic SQL skills
• Active Directory, DNS, DHCP and GPO conversant.
• Experience of electronic discovery & inventory management systems
• Familiar with Microsoft Office suite especially Excel and PowerPoint for report preparation
09/09/2016
IT Service Monitoring & Reporting Analyst (SCOM ESSENTIAL) – based in Reigate
Permanent position, paying up to £45,000 + 10% bonus + pension contribution scheme + private healthcare + more
My client is a leading global financial services company that helps clients around the world turn risk into a path for growth. They design and deliver solutions that manage risk, optimize benefits, cultivate talent, and expand the power of capital to protect and strengthen institutions and individuals. Their unique perspective allows them to see the critical intersections between talent, assets and ideas — the dynamic formula that drives business performance.
My client is looking for a person that possesses a hybrid server-centric skillset, comprising of the following:
• Primarily technical skillset with SME level knowledge of Microsoft SCOM monitoring system but someone that is also comfortable conducting Business Analyst tasks like report generation and BI
• Their environment is going through a transitional period as two companies merge and create exciting challenges as we evolve a new single, global IT Service
• The role is based on site in the Reigate office, primarily in a rolling shift pattern, early & lates
Responsibilities:
• Working closely with the Service Management & Operations lead on priority work for the business
• Working under your own supervision, creating innovative solutions to priority business issues
• Responsible and accountable for the EMEA Microsoft SCOM environment, its design and it’s smooth daily running. Global governance of this system remaining with the SCOM global group of which EMEA is a component part
• Primary point of contact for a number of Business Information (BI) tasks and processes
• Primary point of contact for Availability and Inventory reports, usually sent to the Business Office
• Secondary point of contact for everyday Operational issues (primary being named Ops Analysts)
• Secondary point of contact for the SCCM (server patching) system in the region to help cover the primary lead
• Ownership of a number of disparate technical systems, typically inventory and discovery systems
Key Skills (Must have):
• Excellent knowledge and experience (5 years +) of Microsoft Server Operating Systems
• Excellent knowledge and administrator level experience (5 years +) of Microsoft System Centre suite of applications but primarily SCOM 2012 R2, (ideally qualified)
• Good working knowledge of VMWare ESX hypervisor with VCP qualification preferred
• Good report writing and analytical skills
• Comfortable preparing Business Information reports (BI) and not just focussed on the tech side of the role
• ITIL V3 foundation qualified and happy to become involved in Service Management topics like Change, Availability and Problem management
• Able to work under pressure to meet timeline deliverables
• Good communication skills and ability to interface with other teams, business members and senior stakeholders
• Proven history of working in a corporate and professional environment
Desirable Skills:
• Experience of ServiceNow toolset
• Basic SQL skills
• Active Directory, DNS, DHCP and GPO conversant.
• Experience of electronic discovery & inventory management systems
• Familiar with Microsoft Office suite especially Excel and PowerPoint for report preparation
DO YOU WANT A ROLE THAT OFFERS YOU THE CHANCE TO MAKE A REAL DIFFERENCE?
Core Assets Group is looking for a Senior Network Administrator to join their busy team in Bromsgrove to provide support in all aspects of network administration and in the planning and support of business critical systems to ensure their suitability, smooth running and high availability.
DUTIES INCLUDE:
• Supporting, implementing and monitoring system strategies, including architecture, security and backup.
• Support of International Corporate DMVPN WAN and 70+ Sites.
• Maintaining and configuring the network element of Client/Server Systems.
• Supporting in the design of critical systems infrastructure/topology to maintain system performance and compliance with application requirements.
• Assist in administration of 2 x Datacentres & Disaster Recovery (DR) Plan incorporating Cisco Nexus technologies, ASR routers, WAN optimization, redundant routing and execute on-going DR activities as per the scheduled plan.
• Aiding in the installation, maintenance and configuration of server software that interacts with the network (Cisco Prime Infrastructure/WCS).
• Monitor Scheduled backups for production systems/devices using appropriate tools.
• Participate in negotiations with vendors, outsourcers and contractors to secure software products and services.
• Support all network equipment and required end-user software (e.g. Any Connect Secure Mobility).
• Support troubleshooting of enterprise communications, including workstation connectivity, local area networks, intranet and Internet applications.
• Ensure the integrity and security of enterprise data on host computers, multiple databases and during data transfer in accordance to business needs and industry best-practices regarding privacy, security and regulatory compliance.
ESSENTIAL IT SKILLS:
• CCNA Qualification (Current)
• Cisco Routers, Switches, Aironet AP
• Security (Cisco ASA Firewall, Cisco ASR, DMVPN)
• EIGRP/OSFP/RIP
• DHCP, DNS
• Certificate Services – PKI
• SNMP
This role is full time and permanent with a salary of upto £38k pa + benefits.
Core Assets Group is an Equal Opportunity employer. We reserve the right to withdraw this advert at any time without notification. Please note we do not work with recruitment agencies
09/09/2016
DO YOU WANT A ROLE THAT OFFERS YOU THE CHANCE TO MAKE A REAL DIFFERENCE?
Core Assets Group is looking for a Senior Network Administrator to join their busy team in Bromsgrove to provide support in all aspects of network administration and in the planning and support of business critical systems to ensure their suitability, smooth running and high availability.
DUTIES INCLUDE:
• Supporting, implementing and monitoring system strategies, including architecture, security and backup.
• Support of International Corporate DMVPN WAN and 70+ Sites.
• Maintaining and configuring the network element of Client/Server Systems.
• Supporting in the design of critical systems infrastructure/topology to maintain system performance and compliance with application requirements.
• Assist in administration of 2 x Datacentres & Disaster Recovery (DR) Plan incorporating Cisco Nexus technologies, ASR routers, WAN optimization, redundant routing and execute on-going DR activities as per the scheduled plan.
• Aiding in the installation, maintenance and configuration of server software that interacts with the network (Cisco Prime Infrastructure/WCS).
• Monitor Scheduled backups for production systems/devices using appropriate tools.
• Participate in negotiations with vendors, outsourcers and contractors to secure software products and services.
• Support all network equipment and required end-user software (e.g. Any Connect Secure Mobility).
• Support troubleshooting of enterprise communications, including workstation connectivity, local area networks, intranet and Internet applications.
• Ensure the integrity and security of enterprise data on host computers, multiple databases and during data transfer in accordance to business needs and industry best-practices regarding privacy, security and regulatory compliance.
ESSENTIAL IT SKILLS:
• CCNA Qualification (Current)
• Cisco Routers, Switches, Aironet AP
• Security (Cisco ASA Firewall, Cisco ASR, DMVPN)
• EIGRP/OSFP/RIP
• DHCP, DNS
• Certificate Services – PKI
• SNMP
This role is full time and permanent with a salary of upto £38k pa + benefits.
Core Assets Group is an Equal Opportunity employer. We reserve the right to withdraw this advert at any time without notification. Please note we do not work with recruitment agencies
Jobs - Frequently Asked Questions
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