Conversion Rate Optimisation Consultant / Egham, Surrey (Hybrid Working) / Competitive Pay & Benefits Ready to take your career to the next level? Join an award-winning, fast-growing UK technology company at the forefront of digital experimentation and personalisation. Our client partners with some of the most recognisable brands to transform their online experiences helping them test smarter, personalise better, and ultimately grow faster. With consistent year-on-year growth of over 40%, this is a business where innovation isn't just encouraged it's expected. If you're curious, analytical, and passionate about improving digital journeys, this could be your perfect next move. The Role: As a Conversion Rate Optimisation Consultant , you'll sit at the intersection of data, UX, and strategy. This is a varied and dynamic role where you'll act as a trusted advisor to your clients owning the optimisation roadmap and driving measurable results. You'll take ideas from concept to execution, analyse performance, and continuously refine strategies to maximise impact. What You'll Be Doing Acting as the main point of contact for your portfolio of clients Leading experimentation and optimisation programmes end-to-end Developing and presenting test hypotheses and UX-led ideas Building strong, lasting relationships with client stakeholders Running weekly check-ins and quarterly strategy sessions Managing timelines and ensuring smooth project delivery Analysing data to uncover insights and opportunities Creating and maintaining clear, structured documentation About You: You thrive in a fast-paced environment and enjoy blending analytical thinking with user-centric design. You'll bring : 3+ years' experience in Digital Marketing, Web Analytics, UX, or Experimentation Strong understanding of web technologies (and confidence explaining them) Excellent communication and stakeholder management skills High attention to detail and strong organisational ability A proactive, can-do mindset with a willingness to learn and adapt Bonus Points For: Experience in CRO, experimentation, or personalisation Background in project or account management Familiarity with statistical analysis or experiment design Experience with tools like Tableau or Power BI Knowledge of HTML, CSS, JavaScript, or Chrome DevTools Skills in UX design, landing page optimisation, copywriting, or SEO/SEM Working Setup: Hybrid working (post-probation flexibility) Based in Egham, Surrey Occasional client visits (typically quarterly) What's In It For You? Competitive salary + flexible benefits package Contributory pension Private medical & dental insurance 25 days holiday + 2 charity volunteering days Life assurance & income protection Employee recognition scheme Health & wellbeing support Free on-site parking Why Join? This is more than just a job it's an opportunity to: Work with cutting-edge experimentation and UX technology Collaborate with ambitious, forward-thinking teams Have a real impact on client success Continuously learn, innovate, and grow your career What's Next? Interested? Apply now and be part of something exciting.
12/05/2026
Full time
Conversion Rate Optimisation Consultant / Egham, Surrey (Hybrid Working) / Competitive Pay & Benefits Ready to take your career to the next level? Join an award-winning, fast-growing UK technology company at the forefront of digital experimentation and personalisation. Our client partners with some of the most recognisable brands to transform their online experiences helping them test smarter, personalise better, and ultimately grow faster. With consistent year-on-year growth of over 40%, this is a business where innovation isn't just encouraged it's expected. If you're curious, analytical, and passionate about improving digital journeys, this could be your perfect next move. The Role: As a Conversion Rate Optimisation Consultant , you'll sit at the intersection of data, UX, and strategy. This is a varied and dynamic role where you'll act as a trusted advisor to your clients owning the optimisation roadmap and driving measurable results. You'll take ideas from concept to execution, analyse performance, and continuously refine strategies to maximise impact. What You'll Be Doing Acting as the main point of contact for your portfolio of clients Leading experimentation and optimisation programmes end-to-end Developing and presenting test hypotheses and UX-led ideas Building strong, lasting relationships with client stakeholders Running weekly check-ins and quarterly strategy sessions Managing timelines and ensuring smooth project delivery Analysing data to uncover insights and opportunities Creating and maintaining clear, structured documentation About You: You thrive in a fast-paced environment and enjoy blending analytical thinking with user-centric design. You'll bring : 3+ years' experience in Digital Marketing, Web Analytics, UX, or Experimentation Strong understanding of web technologies (and confidence explaining them) Excellent communication and stakeholder management skills High attention to detail and strong organisational ability A proactive, can-do mindset with a willingness to learn and adapt Bonus Points For: Experience in CRO, experimentation, or personalisation Background in project or account management Familiarity with statistical analysis or experiment design Experience with tools like Tableau or Power BI Knowledge of HTML, CSS, JavaScript, or Chrome DevTools Skills in UX design, landing page optimisation, copywriting, or SEO/SEM Working Setup: Hybrid working (post-probation flexibility) Based in Egham, Surrey Occasional client visits (typically quarterly) What's In It For You? Competitive salary + flexible benefits package Contributory pension Private medical & dental insurance 25 days holiday + 2 charity volunteering days Life assurance & income protection Employee recognition scheme Health & wellbeing support Free on-site parking Why Join? This is more than just a job it's an opportunity to: Work with cutting-edge experimentation and UX technology Collaborate with ambitious, forward-thinking teams Have a real impact on client success Continuously learn, innovate, and grow your career What's Next? Interested? Apply now and be part of something exciting.
We are seeking a strategic and commercially driven CRM Manager to join a fast-paced Growth Marketing team. This role will take ownership of customer lifecycle marketing and promotions across email and other owned channels, leveraging CRM as a core growth driver. With a strong focus on retention, repeat revenue, and customer lifetime value, you will play a key role during a period of significant subscription growth. Managing a CRM Executive, you will deliver a dynamic campaign calendar, optimise automations across the customer journey, and collaborate closely with creative, product, and data teams to drive measurable business impact. Job Title: CRM Manager Job Type : 12 Month Fixed Term Contract Location: Farnham Salary: £51,500 £57,500 per annum Ref: 16055 CRM Manager About the role • Translating CRM strategy into clear campaign and lifecycle plans to drive repeat revenue, retention, and customer lifetime value • Managing and developing a CRM Executive to deliver high-quality segmentation and campaign execution • Designing, building, and optimising automated lifecycle campaigns including welcome, onboarding, replenishment, upsell, and repeat purchase journeys • Collaborating with product and brand teams to maximise lead generation and convert prospects into engaged customers • Developing and executing a structured experimentation roadmap to continuously improve performance • Leveraging predictive AI models and customer insights to identify new growth opportunities across the lifecycle • Analysing channel and promotional performance, translating data into actionable insights and recommendations • Partnering with data, product, and performance teams to deliver aligned customer initiatives linked to business objectives (OKRs) • Managing relationships with external technology partners to enhance CRM capabilities and maintain operational excellence The successful CRM Manager will have: • A marketing degree or equivalent qualification • 5+ years experience in CRM or lifecycle marketing, including team management • Proven success delivering against performance targets in a high-growth or DTC environment • Hands-on experience with Klaviyo and strong knowledge of email marketing best practices • Advanced analytical and segmentation skills, with the ability to interpret performance data and drive insights • Experience collaborating with brand and creative teams to deliver high-performing campaigns • A strong test-and-learn mindset, with experience designing and evaluating experiments • Ability to track and optimise CRM performance metrics including engagement, revenue, retention, and LTV • Experience using predictive models and AI-driven insights to inform decision-making • Familiarity with ecommerce and analytics platforms such as Shopify, Recharge, PowerBI, or Mixpanel • Experience working with third-party technology partners to deliver results Howett Thorpe are acting as a recruitment agency in relation to this role and comply with all relevant UK legislation and do not discriminate on any protected characteristics. Due to the high volume of applications we currently receive, we are unable to respond to all candidates. If you do not hear from a Consultant within 5 working days, please assume that you have not been successful. Refer a friend If this job is not of interest to you, but you know a friend or colleague who may be interested, recommend them to us and receive a minimum of £100 in vouchers if we assist them in securing a permanent role and a minimum of £25 in vouchers if we place them in a temporary assignment. (Terms & conditions apply)
11/05/2026
Contractor
We are seeking a strategic and commercially driven CRM Manager to join a fast-paced Growth Marketing team. This role will take ownership of customer lifecycle marketing and promotions across email and other owned channels, leveraging CRM as a core growth driver. With a strong focus on retention, repeat revenue, and customer lifetime value, you will play a key role during a period of significant subscription growth. Managing a CRM Executive, you will deliver a dynamic campaign calendar, optimise automations across the customer journey, and collaborate closely with creative, product, and data teams to drive measurable business impact. Job Title: CRM Manager Job Type : 12 Month Fixed Term Contract Location: Farnham Salary: £51,500 £57,500 per annum Ref: 16055 CRM Manager About the role • Translating CRM strategy into clear campaign and lifecycle plans to drive repeat revenue, retention, and customer lifetime value • Managing and developing a CRM Executive to deliver high-quality segmentation and campaign execution • Designing, building, and optimising automated lifecycle campaigns including welcome, onboarding, replenishment, upsell, and repeat purchase journeys • Collaborating with product and brand teams to maximise lead generation and convert prospects into engaged customers • Developing and executing a structured experimentation roadmap to continuously improve performance • Leveraging predictive AI models and customer insights to identify new growth opportunities across the lifecycle • Analysing channel and promotional performance, translating data into actionable insights and recommendations • Partnering with data, product, and performance teams to deliver aligned customer initiatives linked to business objectives (OKRs) • Managing relationships with external technology partners to enhance CRM capabilities and maintain operational excellence The successful CRM Manager will have: • A marketing degree or equivalent qualification • 5+ years experience in CRM or lifecycle marketing, including team management • Proven success delivering against performance targets in a high-growth or DTC environment • Hands-on experience with Klaviyo and strong knowledge of email marketing best practices • Advanced analytical and segmentation skills, with the ability to interpret performance data and drive insights • Experience collaborating with brand and creative teams to deliver high-performing campaigns • A strong test-and-learn mindset, with experience designing and evaluating experiments • Ability to track and optimise CRM performance metrics including engagement, revenue, retention, and LTV • Experience using predictive models and AI-driven insights to inform decision-making • Familiarity with ecommerce and analytics platforms such as Shopify, Recharge, PowerBI, or Mixpanel • Experience working with third-party technology partners to deliver results Howett Thorpe are acting as a recruitment agency in relation to this role and comply with all relevant UK legislation and do not discriminate on any protected characteristics. Due to the high volume of applications we currently receive, we are unable to respond to all candidates. If you do not hear from a Consultant within 5 working days, please assume that you have not been successful. Refer a friend If this job is not of interest to you, but you know a friend or colleague who may be interested, recommend them to us and receive a minimum of £100 in vouchers if we assist them in securing a permanent role and a minimum of £25 in vouchers if we place them in a temporary assignment. (Terms & conditions apply)
Birmingham, Bristol, Glasgow, London, Manchester Oracle's transformation into a cloud business and their key differentiation as a provider of Enterprise grade public cloud is driving significant growth in the UK and European IT Services sector. Capgemini has a demand for high quality consulting resources to respond to the opportunities being generated by this growth. As the largest Independent Oracle Consulting Practice in the UK, Capgemini is at the forefront of delivering innovative solutions, and we understand that one of the keys to our success is the ability for our Consultants to articulate the benefits, approach and strategies for Cloud adoption and evolution. We are looking for Oracle Infrastructure Engineers to work hands-on with Oracle's IaaS and PaaS products in exciting and dynamic project environments. Hybrid working: The places that you work from day to day will vary according to your role, your needs, and those of the business; it will be a blend of Company offices, client sites, and your home; noting that you will be unable to work at home 100% of the time. Your role You will design, deploy, manage and operate Oracle technology solutions across the spectrum of modern infrastructure You will be required to work with modern Open Source or third-party solutions on occasion Working with complex and fully integrated business products such as Oracle e-Business Suite or Oracle SaaS solutions Manage database solutions, including performance tuning, high availability, disaster recovery (the traditional DBA role) both in the Cloud (including OCI, AWS, Azure, GCP) and on-premises You will support Subject Matter Experts for one or more technical aspect of the projects on which you work You will support and enable technical aspects of Oracle Cloud Migration Assessments and Oracle Cloud Solutions across a range of industries You can bring your whole self to work. At Capgemini building an inclusive future is part of everyday life and will be part of your working reality. We have built a representative and welcoming environment, for everyone. Your skills and experience You will be an Oracle Engineer with experience in one or more aspects of modern infrastructure such as Networking, Compute, Storage, Databases, Replication, Containerisation, Event Stream Processing and PaaS deployment Experience of working with Oracle technologies in at least one major Cloud environment (OCI, AWS, Azure, GCP) A working knowledge of Oracle traditional business products such as EBS, SOA, OBIEE etc. or Cloud based SaaS solutions. An awareness of modern Cloud-native infrastructure and development practices such as Infrastructure as Code, Configuration Management tooling, DevOps tooling and practices as well as the evolution and operation of CI/CD including tools such as Terraform, Jenkins and Ansible Awareness of end to end project delivery and the associated implementation methodologies Strong technical skills with infrastructure products The ability to build strong relationships with colleagues and to communicate and escalate effectively Passion and a genuine interest for Oracle Cloud technologies and products Awareness of Oracle's IaaS and PaaS strategy and portfolio with the ability to learn quickly We are a Disability Confident Employer Capgemini is proud to be a Disability Confident Employer (Level 2) under the UK Government's Disability Confident scheme. As part of our commitment to inclusive recruitment, we will offer an interview to all candidates who: Declare they have a disability, and Meet the minimum essential criteria for the role. Please opt in during the application process. Your security clearance and pre-employment checks If you are successfully offered this position, you will go through a series of pre-employment checks, including: identity, nationality (single or dual) or immigration status, employment history going back 3 continuous years, and unspent criminal record check (known as Disclosure and Barring Service) Make it real - what does it mean for you? We realise a Total Reward package should be more than just compensation. At Capgemini we offer range of core and flexible benefits and have a Peer Recognition Portal called Applaud. You will be encouraged to have a positive work-life balance. Our hybrid-first way of working means we embed hybrid working in all that we do and make flexible working arrangements the day-to-day reality for our people. All UK employees are eligible to request flexible working arrangements. You'd be joining an accredited Great Place to work for Wellbeing in 2024. Employee wellbeing is vitally important to us as an organisation. We see a healthy and happy workforce a critical component for us to achieve our organisational ambitions. To help support wellbeing we have trained 'Mental Health Champions' across each of our business areas, and we have invested in wellbeing apps such as Thrive and Peppy. Why you should consider Capgemini Growing clients' businesses while building a more sustainable, more inclusive future is a tough ask. When you join Capgemini, you'll join a thriving company and become part of a collective of free-thinkers, entrepreneurs and industry experts. We find new ways technology can help us reimagine what's possible. It's why, together, we seek out opportunities that will transform the world's leading businesses, and it's how you'll gain the experiences and connections you need to shape your future. By learning from each other every day, sharing knowledge, and always pushing yourself to do better, you'll build the skills you want. You'll use your skills to help our clients leverage technology to innovate and grow their business. So, it might not always be easy, but making the world a better place rarely is.
11/05/2026
Full time
Birmingham, Bristol, Glasgow, London, Manchester Oracle's transformation into a cloud business and their key differentiation as a provider of Enterprise grade public cloud is driving significant growth in the UK and European IT Services sector. Capgemini has a demand for high quality consulting resources to respond to the opportunities being generated by this growth. As the largest Independent Oracle Consulting Practice in the UK, Capgemini is at the forefront of delivering innovative solutions, and we understand that one of the keys to our success is the ability for our Consultants to articulate the benefits, approach and strategies for Cloud adoption and evolution. We are looking for Oracle Infrastructure Engineers to work hands-on with Oracle's IaaS and PaaS products in exciting and dynamic project environments. Hybrid working: The places that you work from day to day will vary according to your role, your needs, and those of the business; it will be a blend of Company offices, client sites, and your home; noting that you will be unable to work at home 100% of the time. Your role You will design, deploy, manage and operate Oracle technology solutions across the spectrum of modern infrastructure You will be required to work with modern Open Source or third-party solutions on occasion Working with complex and fully integrated business products such as Oracle e-Business Suite or Oracle SaaS solutions Manage database solutions, including performance tuning, high availability, disaster recovery (the traditional DBA role) both in the Cloud (including OCI, AWS, Azure, GCP) and on-premises You will support Subject Matter Experts for one or more technical aspect of the projects on which you work You will support and enable technical aspects of Oracle Cloud Migration Assessments and Oracle Cloud Solutions across a range of industries You can bring your whole self to work. At Capgemini building an inclusive future is part of everyday life and will be part of your working reality. We have built a representative and welcoming environment, for everyone. Your skills and experience You will be an Oracle Engineer with experience in one or more aspects of modern infrastructure such as Networking, Compute, Storage, Databases, Replication, Containerisation, Event Stream Processing and PaaS deployment Experience of working with Oracle technologies in at least one major Cloud environment (OCI, AWS, Azure, GCP) A working knowledge of Oracle traditional business products such as EBS, SOA, OBIEE etc. or Cloud based SaaS solutions. An awareness of modern Cloud-native infrastructure and development practices such as Infrastructure as Code, Configuration Management tooling, DevOps tooling and practices as well as the evolution and operation of CI/CD including tools such as Terraform, Jenkins and Ansible Awareness of end to end project delivery and the associated implementation methodologies Strong technical skills with infrastructure products The ability to build strong relationships with colleagues and to communicate and escalate effectively Passion and a genuine interest for Oracle Cloud technologies and products Awareness of Oracle's IaaS and PaaS strategy and portfolio with the ability to learn quickly We are a Disability Confident Employer Capgemini is proud to be a Disability Confident Employer (Level 2) under the UK Government's Disability Confident scheme. As part of our commitment to inclusive recruitment, we will offer an interview to all candidates who: Declare they have a disability, and Meet the minimum essential criteria for the role. Please opt in during the application process. Your security clearance and pre-employment checks If you are successfully offered this position, you will go through a series of pre-employment checks, including: identity, nationality (single or dual) or immigration status, employment history going back 3 continuous years, and unspent criminal record check (known as Disclosure and Barring Service) Make it real - what does it mean for you? We realise a Total Reward package should be more than just compensation. At Capgemini we offer range of core and flexible benefits and have a Peer Recognition Portal called Applaud. You will be encouraged to have a positive work-life balance. Our hybrid-first way of working means we embed hybrid working in all that we do and make flexible working arrangements the day-to-day reality for our people. All UK employees are eligible to request flexible working arrangements. You'd be joining an accredited Great Place to work for Wellbeing in 2024. Employee wellbeing is vitally important to us as an organisation. We see a healthy and happy workforce a critical component for us to achieve our organisational ambitions. To help support wellbeing we have trained 'Mental Health Champions' across each of our business areas, and we have invested in wellbeing apps such as Thrive and Peppy. Why you should consider Capgemini Growing clients' businesses while building a more sustainable, more inclusive future is a tough ask. When you join Capgemini, you'll join a thriving company and become part of a collective of free-thinkers, entrepreneurs and industry experts. We find new ways technology can help us reimagine what's possible. It's why, together, we seek out opportunities that will transform the world's leading businesses, and it's how you'll gain the experiences and connections you need to shape your future. By learning from each other every day, sharing knowledge, and always pushing yourself to do better, you'll build the skills you want. You'll use your skills to help our clients leverage technology to innovate and grow their business. So, it might not always be easy, but making the world a better place rarely is.
Overview Shaping a smarter, more agile world! AtkinsRéalis is growing its Digital Blueprint consulting team and is looking for Digital Architects who are curious, who want to become part of our customers' digital journey and who want to have a voice in shaping our future digital world. Is this you? We are looking to build our multi-disciplinary team with people from diverse backgrounds who bring architecture expertise to the digital transformation of our stakeholder's workforce and technologies. You may be a digital consultant, or an enterprise or business architect seeking a new challenge. We welcome applications from creative and adaptable systems thinkers who want to be part of shaping the future, whilst expanding your own career potential. When it comes to living your life, we want your role with AtkinsRéalis to be a key part of your personal journey. We have a collaborative inclusive team culture where people will help, guide and mentor you to help you grow. We pitch in and help colleagues because we succeed as a team. Our flexible and remote working policies are designed to support different personal priorities and needs. As a Digital Architect in our Secure Government business unit you'll be helping our clients on a wide variety of digital transformation programmes. This could involve working in private and public sector environments and could provide opportunities for overseas working if that's what interests you. AtkinsRéalis provides significant investment in training and development: we want to help you be successful. Your role The role as a Digital Architect in Digital Blueprint will involve: Working alongside AtkinsRéalis Technical Directors and with teams across AtkinsRéalis to shape and deliver digital transformation for our customers. Working in cross-functional teams to develop deep insight in specific market areas and the key drivers for change. Developing target architectures and operating models and, detailing the complex changes of people, process, information, and technical landscape. Developing roadmaps enabling us to collaborate with project delivery and ensuring that the implementation reflects the strategic intent. Visualising complex business problems to enable leaders and stakeholders make evidence-based decisions and drive change aligned with their requirements and business goals. Helping to research the key disruptive technologies of the future and how these will impact our customers, society, and the world we live in. Driving industry thought leadership and helping AtkinsRéalis to continuously develop its services and value propositions for customers. On a day-to-day basis, working on specific programmes and projects to deliver high quality value driven outcomes for our clients. Ensuring that the advice we give our customers reflects our principles for inclusion, diversity, equality, and sustainability and delivers social value as well as specific programme outcomes. About you Systems Thinking, a consultative mindset and an innate ability to address complex problems Experience in Enterprise or Business Architecture methods (TOGAF, Agile Architecture, BIZBOK), languages (ArchiMate, BPMN and UML) and tools (BiZZdesign and Sparx). A consultative mindset, working collaboratively with senior stakeholders in technology-led transformation programmes, across strategy, business design and change management. Digital savvy, with a passion for innovative and quality digital products, and confident working in an agile environment. Analysing complex problems, designing innovative solutions, and communicating them effectively to a wide range of audiences. Exemplary stakeholder engagement, management and facilitation skills. Contributing to the sale of consulting work, including bid development and presentations. You will have experience in one or more of our key markets (Defence, Aerospace, Security, Energy, Utilities, Highways, Rail or the Public Sector). Taking a proactive role in our communities and the growth of our team to shape the AtkinsRéalis of the future. Rewards & benefits Explore the rewards and benefits that help you thrive - at every stage of your life and your career. Enjoy competitive salaries, employee rewards and a brilliant range of benefits you can tailor to suit your own health, wellbeing, financial and lifestyle choices. Make the most of a myriad of opportunities for training and professional development to grow your skills and expertise. And combine our hybrid working culture and flexible holiday allowances to balance a great job and fulfilling personal life. Be rewarded. Find out more. About AtkinsRéalis We're AtkinsRéalis, a world-class engineering services and nuclear organization. We connect people, data and technology to transform the world's infrastructure and energy systems. Together, with our industry partners and clients, and our global team of consultants, designers, engineers and project managers, we can change the world. We're committed to leading our clients across our various end markets to engineer a better future for our planet and its people. Find out more. Additional information Security clearance This role may require security clearance and offers of employment will be dependent on obtaining the relevant level of clearance. If this is necessary, it will be discussed with you at interview. The vetting process is delivered by United Kingdom Security Vetting (UKSV) and may require candidates to provide proof of residency in the UK of 5 years or longer. If applying to this role please do not make reference to (in conversation) or include in your application or CV, details of any current or previously held security clearance. We are committed to creating a culture where everyone feels that they belong - a place where we can all be ourselves, thrive and develop to be the best we can be. So, we offer a range of family friendly, inclusive employment policies, flexible working arrangements and employee resource groups to support all employees. As an Equal Opportunities Employer, we value applications from all backgrounds, cultures and ability.
11/05/2026
Full time
Overview Shaping a smarter, more agile world! AtkinsRéalis is growing its Digital Blueprint consulting team and is looking for Digital Architects who are curious, who want to become part of our customers' digital journey and who want to have a voice in shaping our future digital world. Is this you? We are looking to build our multi-disciplinary team with people from diverse backgrounds who bring architecture expertise to the digital transformation of our stakeholder's workforce and technologies. You may be a digital consultant, or an enterprise or business architect seeking a new challenge. We welcome applications from creative and adaptable systems thinkers who want to be part of shaping the future, whilst expanding your own career potential. When it comes to living your life, we want your role with AtkinsRéalis to be a key part of your personal journey. We have a collaborative inclusive team culture where people will help, guide and mentor you to help you grow. We pitch in and help colleagues because we succeed as a team. Our flexible and remote working policies are designed to support different personal priorities and needs. As a Digital Architect in our Secure Government business unit you'll be helping our clients on a wide variety of digital transformation programmes. This could involve working in private and public sector environments and could provide opportunities for overseas working if that's what interests you. AtkinsRéalis provides significant investment in training and development: we want to help you be successful. Your role The role as a Digital Architect in Digital Blueprint will involve: Working alongside AtkinsRéalis Technical Directors and with teams across AtkinsRéalis to shape and deliver digital transformation for our customers. Working in cross-functional teams to develop deep insight in specific market areas and the key drivers for change. Developing target architectures and operating models and, detailing the complex changes of people, process, information, and technical landscape. Developing roadmaps enabling us to collaborate with project delivery and ensuring that the implementation reflects the strategic intent. Visualising complex business problems to enable leaders and stakeholders make evidence-based decisions and drive change aligned with their requirements and business goals. Helping to research the key disruptive technologies of the future and how these will impact our customers, society, and the world we live in. Driving industry thought leadership and helping AtkinsRéalis to continuously develop its services and value propositions for customers. On a day-to-day basis, working on specific programmes and projects to deliver high quality value driven outcomes for our clients. Ensuring that the advice we give our customers reflects our principles for inclusion, diversity, equality, and sustainability and delivers social value as well as specific programme outcomes. About you Systems Thinking, a consultative mindset and an innate ability to address complex problems Experience in Enterprise or Business Architecture methods (TOGAF, Agile Architecture, BIZBOK), languages (ArchiMate, BPMN and UML) and tools (BiZZdesign and Sparx). A consultative mindset, working collaboratively with senior stakeholders in technology-led transformation programmes, across strategy, business design and change management. Digital savvy, with a passion for innovative and quality digital products, and confident working in an agile environment. Analysing complex problems, designing innovative solutions, and communicating them effectively to a wide range of audiences. Exemplary stakeholder engagement, management and facilitation skills. Contributing to the sale of consulting work, including bid development and presentations. You will have experience in one or more of our key markets (Defence, Aerospace, Security, Energy, Utilities, Highways, Rail or the Public Sector). Taking a proactive role in our communities and the growth of our team to shape the AtkinsRéalis of the future. Rewards & benefits Explore the rewards and benefits that help you thrive - at every stage of your life and your career. Enjoy competitive salaries, employee rewards and a brilliant range of benefits you can tailor to suit your own health, wellbeing, financial and lifestyle choices. Make the most of a myriad of opportunities for training and professional development to grow your skills and expertise. And combine our hybrid working culture and flexible holiday allowances to balance a great job and fulfilling personal life. Be rewarded. Find out more. About AtkinsRéalis We're AtkinsRéalis, a world-class engineering services and nuclear organization. We connect people, data and technology to transform the world's infrastructure and energy systems. Together, with our industry partners and clients, and our global team of consultants, designers, engineers and project managers, we can change the world. We're committed to leading our clients across our various end markets to engineer a better future for our planet and its people. Find out more. Additional information Security clearance This role may require security clearance and offers of employment will be dependent on obtaining the relevant level of clearance. If this is necessary, it will be discussed with you at interview. The vetting process is delivered by United Kingdom Security Vetting (UKSV) and may require candidates to provide proof of residency in the UK of 5 years or longer. If applying to this role please do not make reference to (in conversation) or include in your application or CV, details of any current or previously held security clearance. We are committed to creating a culture where everyone feels that they belong - a place where we can all be ourselves, thrive and develop to be the best we can be. So, we offer a range of family friendly, inclusive employment policies, flexible working arrangements and employee resource groups to support all employees. As an Equal Opportunities Employer, we value applications from all backgrounds, cultures and ability.
Overview Shaping a smarter, more agile world! AtkinsRéalis is growing its Solution Design team and is looking for Solution Architects who are curious, who want to become part of our customers' digital journey and who want to have a voice in shaping our future digital world. Is this you? We are looking to expand our multi disciplinary team with people from diverse backgrounds who bring solution architecture expertise to the digital transformation of our stakeholders' technology landscapes and ways of working. You may currently be a solution architect, technical architect, digital consultant, or enterprise architect seeking a new challenge. We welcome applications from creative, adaptable systems thinkers who are passionate about designing end to end solutions, shaping future digital capabilities, and growing your own career potential along the way. When it comes to living your life, we want your role with AtkinsRéalis to be a key part of your personal journey. We have a collaborative inclusive team culture where people will help, guide and mentor you to help you grow. We pitch in and help colleagues because we succeed as a team. Our flexible and remote working policies are designed to support different personal priorities and needs. This role is within the Secure Government business unit which has an excellent record in consultancy and delivery to a wide range of clients, which includes some of the largest public and private sector organizations in the UK, particularly in defence, security and government markets. We are looking for Solution Architects at various levels to enhance our team and technology solutions capability. To succeed, our customers require expert advisors who listen and advise clearly demonstrating their deep experience and mature methods. Your role As a solution architect, you will be responsible for the design, description and managing the development of solutions to support our client's business strategies. Leading and/or supporting initiatives and introducing technical visions for a solution within the Enterprise Architecture Framework. Your responsibilities will include: Driving through customer strategies in often complex, mixed technology environments. Balancing technological and business solutions to address client needs. Defining features, requirements and development phases against which delivery must be made. Developing solution specifications in line with business strategies and appropriate frameworks. About you A degree in a science, computing or engineering subject, or equivalent experience. Proven work experience as a Solution Architect, technology consultant or similar role. Experience with the use of Architecture frameworks such as ISO42010, TOGAF, Zachman and the ITIL and IT4IT service architecture frameworks. Experience of systems design and delivery, applying engineering rigour through technical architecture modelling techniques. In-depth understanding of technology structure principles. Experience gathering and analysing system requirements. Broad understanding of modern technology domains relevant to solution architecture, including cloud platforms (Azure, AWS, M365) and hybrid cloud environments. Experience applying integration patterns, API led design and service oriented approaches across complex systems. Awareness of data platforms, information architecture and analytics capabilities within enterprise solutions. Knowledge of identity, access management and security by design principles aligned to government and industry standards. Understanding of application modernisation approaches, legacy migration and the adoption of contemporary digital services. Familiarity with enterprise networking, connectivity, and secure architectures used within regulated or sensitive environments. Appreciation of emerging technologies and trends such as IoT, edge computing and automation where appropriate. Industry Experience Experience working within Local Government, Regulated Industries, Defence or Security and Intelligence markets is beneficial. Appreciation and/or experience of different delivery methods such as Agile, SAFe, Scrum and their approaches such as scrums, backlogs. The Individual Excellent stakeholder management with focus on nurturing & developing strong relationships. Strong consulting skills, knowledge of a variety of techniques and methods to capture, elaborate and understand client challenges (structured thinking, effective report writing and presentations, and strong stakeholder engagement). Good negotiation, communication and relationship building skills; able to influence business decisions and formulate positive relationships with customers, strategic partners and colleges. A high-level of self-initiation, organisation and enthusiasm. Motivated to drive the design and delivery of solutions that realize the outcomes for the client's needs. Excellent oral and written communication skills with the ability to influence effectively across multiple media. Personable team player, able to work under guidance and own initiative, adding expertise and value to project deliverables. Proven analytical and problem-solving skills. A strong interest and appreciation of technology trends and government IT strategy such as, Cloud, Internet of Things, Cyber Security, Big Data and digital service design and delivery. Rewards & benefits Explore the rewards and benefits that help you thrive - at every stage of your life and your career. Enjoy competitive salaries, employee rewards and a brilliant range of benefits you can tailor to suit your own health, wellbeing, financial and lifestyle choices. Make the most of a myriad of opportunities for training and professional development to grow your skills and expertise. And combine our hybrid working culture and flexible holiday allowances to balance a great job and fulfilling personal life. Be rewarded. Find out more. About AtkinsRéalis We're AtkinsRéalis, a world-class engineering services and nuclear organization. We connect people, data and technology to transform the world's infrastructure and energy systems. Together, with our industry partners and clients, and our global team of consultants, designers, engineers and project managers, we can change the world. We're committed to leading our clients across our various end markets to engineer a better future for our planet and its people. Find out more. Additional information Security clearance This role may require security clearance and offers of employment will be dependent on obtaining the relevant level of clearance. If this is necessary, it will be discussed with you at interview. The vetting process is delivered by United Kingdom Security Vetting (UKSV) and may require candidates to provide proof of residency in the UK of 5 years or longer. If applying to this role please do not make reference to (in conversation) or include in your application or CV, details of any current or previously held security clearance. We are committed to creating a culture where everyone feels that they belong - a place where we can all be ourselves, thrive and develop to be the best we can be. So, we offer a range of family friendly, inclusive employment policies, flexible working arrangements and employee resource groups to support all employees. As an Equal Opportunities Employer, we value applications from all backgrounds, cultures and ability.
11/05/2026
Full time
Overview Shaping a smarter, more agile world! AtkinsRéalis is growing its Solution Design team and is looking for Solution Architects who are curious, who want to become part of our customers' digital journey and who want to have a voice in shaping our future digital world. Is this you? We are looking to expand our multi disciplinary team with people from diverse backgrounds who bring solution architecture expertise to the digital transformation of our stakeholders' technology landscapes and ways of working. You may currently be a solution architect, technical architect, digital consultant, or enterprise architect seeking a new challenge. We welcome applications from creative, adaptable systems thinkers who are passionate about designing end to end solutions, shaping future digital capabilities, and growing your own career potential along the way. When it comes to living your life, we want your role with AtkinsRéalis to be a key part of your personal journey. We have a collaborative inclusive team culture where people will help, guide and mentor you to help you grow. We pitch in and help colleagues because we succeed as a team. Our flexible and remote working policies are designed to support different personal priorities and needs. This role is within the Secure Government business unit which has an excellent record in consultancy and delivery to a wide range of clients, which includes some of the largest public and private sector organizations in the UK, particularly in defence, security and government markets. We are looking for Solution Architects at various levels to enhance our team and technology solutions capability. To succeed, our customers require expert advisors who listen and advise clearly demonstrating their deep experience and mature methods. Your role As a solution architect, you will be responsible for the design, description and managing the development of solutions to support our client's business strategies. Leading and/or supporting initiatives and introducing technical visions for a solution within the Enterprise Architecture Framework. Your responsibilities will include: Driving through customer strategies in often complex, mixed technology environments. Balancing technological and business solutions to address client needs. Defining features, requirements and development phases against which delivery must be made. Developing solution specifications in line with business strategies and appropriate frameworks. About you A degree in a science, computing or engineering subject, or equivalent experience. Proven work experience as a Solution Architect, technology consultant or similar role. Experience with the use of Architecture frameworks such as ISO42010, TOGAF, Zachman and the ITIL and IT4IT service architecture frameworks. Experience of systems design and delivery, applying engineering rigour through technical architecture modelling techniques. In-depth understanding of technology structure principles. Experience gathering and analysing system requirements. Broad understanding of modern technology domains relevant to solution architecture, including cloud platforms (Azure, AWS, M365) and hybrid cloud environments. Experience applying integration patterns, API led design and service oriented approaches across complex systems. Awareness of data platforms, information architecture and analytics capabilities within enterprise solutions. Knowledge of identity, access management and security by design principles aligned to government and industry standards. Understanding of application modernisation approaches, legacy migration and the adoption of contemporary digital services. Familiarity with enterprise networking, connectivity, and secure architectures used within regulated or sensitive environments. Appreciation of emerging technologies and trends such as IoT, edge computing and automation where appropriate. Industry Experience Experience working within Local Government, Regulated Industries, Defence or Security and Intelligence markets is beneficial. Appreciation and/or experience of different delivery methods such as Agile, SAFe, Scrum and their approaches such as scrums, backlogs. The Individual Excellent stakeholder management with focus on nurturing & developing strong relationships. Strong consulting skills, knowledge of a variety of techniques and methods to capture, elaborate and understand client challenges (structured thinking, effective report writing and presentations, and strong stakeholder engagement). Good negotiation, communication and relationship building skills; able to influence business decisions and formulate positive relationships with customers, strategic partners and colleges. A high-level of self-initiation, organisation and enthusiasm. Motivated to drive the design and delivery of solutions that realize the outcomes for the client's needs. Excellent oral and written communication skills with the ability to influence effectively across multiple media. Personable team player, able to work under guidance and own initiative, adding expertise and value to project deliverables. Proven analytical and problem-solving skills. A strong interest and appreciation of technology trends and government IT strategy such as, Cloud, Internet of Things, Cyber Security, Big Data and digital service design and delivery. Rewards & benefits Explore the rewards and benefits that help you thrive - at every stage of your life and your career. Enjoy competitive salaries, employee rewards and a brilliant range of benefits you can tailor to suit your own health, wellbeing, financial and lifestyle choices. Make the most of a myriad of opportunities for training and professional development to grow your skills and expertise. And combine our hybrid working culture and flexible holiday allowances to balance a great job and fulfilling personal life. Be rewarded. Find out more. About AtkinsRéalis We're AtkinsRéalis, a world-class engineering services and nuclear organization. We connect people, data and technology to transform the world's infrastructure and energy systems. Together, with our industry partners and clients, and our global team of consultants, designers, engineers and project managers, we can change the world. We're committed to leading our clients across our various end markets to engineer a better future for our planet and its people. Find out more. Additional information Security clearance This role may require security clearance and offers of employment will be dependent on obtaining the relevant level of clearance. If this is necessary, it will be discussed with you at interview. The vetting process is delivered by United Kingdom Security Vetting (UKSV) and may require candidates to provide proof of residency in the UK of 5 years or longer. If applying to this role please do not make reference to (in conversation) or include in your application or CV, details of any current or previously held security clearance. We are committed to creating a culture where everyone feels that they belong - a place where we can all be ourselves, thrive and develop to be the best we can be. So, we offer a range of family friendly, inclusive employment policies, flexible working arrangements and employee resource groups to support all employees. As an Equal Opportunities Employer, we value applications from all backgrounds, cultures and ability.
Principal Network Architect (Consultant) As a Principal Network Architect , you will be a trusted advisor, technical authority, and strategic partner to our clients. You will lead the design of complex, secure, and scalable network architectures, translating business requirements into robust technical solutions. This role combines technical leadership, solution architecture, consultancy, and pre-sales engagement, requiring a strong ability to operate at both strategic and hands-on levels. You will work closely with customers, sales, delivery teams, engineering functions, and senior stakeholders-guiding engagements from initial concept through to detailed design, delivery oversight and operational readiness. Key Responsibilities Client Engagement & Consultancy Operate as a trusted advisor for key clients and prospective customers (new logos). Engage with stakeholders from C-level executives to technical engineering teams , translating complex technical and business requirements into high-level and detailed technical architectures. Provide expert consultancy on network strategy, transformation roadmaps, best practices, and emerging technologies. Build strong, long-term relationships that support account growth and customer satisfaction. Technical Leadership & Architecture Act as the Design Authority across major programmes, owning the end-to-end technical vision from inception through transition to operations. Architect network solutions across environments of varying scale-from small to mid-sized infrastructures through to highly complex, large-scale enterprise and multi-site architectures-covering LAN/WAN, Wireless, routing, switching, SDN, and security technologies. Ensure all designs are scalable, resilient, secure, and aligned to customer requirements, technical strategy, and industry best practices Lead creation of high-quality architectural documentation, including HLA, HLD, LLD, standards, and design patterns. Ensure designs align with industry best practices, compliance requirements, and customer governance processes. Pre-Sales, Bids & Commercial Support Partner with the Sales team during pre-sales engagements to define solutions, scope opportunities, and support commercial proposition development. Lead technical responses for Tenders, IITs, and RFPs , including architecture design, technical writing, risk identification, and pricing model support. Present proposed solutions to senior client stakeholders with clarity, confidence, and technical authority. Collaboration & Delivery Oversight Work alongside multi-disciplinary delivery teams, providing leadership, technical guidance, and assurance during implementation phases. Support project managers and engineering teams to ensure solutions are delivered in line with architectural intent and to the highest quality. Contribute to internal knowledge sharing, capability development, and practice maturity across the organisation. Contribute to the identification, design, and development of innovative internal products, frameworks, and service offerings that enhance CACI's strategic advantage, improve delivery efficiency, and support growth across key market sectors. Technology Coverage Across a broad and evolving technology landscape, including: Enterprise LAN/WAN, SD-WAN, SDA and Wireless architectures Data Centre end to end solutions Routing & switching technologies Network Security, Firewalls, Zero Trust, SASE/SSE Software-defined networking solutions Cloud networking (AWS/Azure/GCP/OCI) - highly desirable Automation, orchestration & Infrastructure-as-Code - desirable What We're Looking For Technical & Professional Expertise Proven experience designing and delivering large-scale network and security solutions across enterprise or service provider environments. Deep understanding of network architecture principles, high availability design, routing protocols, segmentation, security architectures, and cloud networking. Experience acting as the final technical authority or Design Authority on complex engagements. Strong background in pre-sales, tender responses, and solution shaping . Ability to clearly articulate complex technical concepts to non-technical audiences and senior stakeholders. Consultancy & Communication Excellent interpersonal, written, and verbal communication skills-capable of producing well-structured technical documentation and delivering impactful presentations. Ability to engage with business stakeholders and end-users to diagnose issues, propose solutions, and provide strategic recommendations. Comfortable representing the organisation independently, with a focus on delivering outstanding customer experiences. Ways of Working Demonstrably collaborative approach when working with sales, engineering, and delivery functions. Self-sufficient, proactive, and comfortable working in high-pressure environments. Experience working within Agile/Scrum, Waterfall, and hybrid project delivery methodologies. Strong commitment to continuous learning and staying ahead of industry advancements. Desirable Certifications & Skills (Certifications not required but advantageous) CCNP/CCIE, JNCIP/JNCIE, or equivalent expert-level certifications Security vendor certifications from platforms such as Fortinet (NSE), Palo Alto (PCNSE/PCNSA), Cisco Security (CCNP Security/CCIE Security), and Check Point (CCSA/CCSE). Cloud certifications (AWS/Azure/GCP/OCI) Strong understanding of structured delivery and operational frameworks (ITIL, PRINCE2, AgilePM, or similar project/service management certifications) Experience with automation tools (Python, Ansible, Terraform, etc.)
11/05/2026
Full time
Principal Network Architect (Consultant) As a Principal Network Architect , you will be a trusted advisor, technical authority, and strategic partner to our clients. You will lead the design of complex, secure, and scalable network architectures, translating business requirements into robust technical solutions. This role combines technical leadership, solution architecture, consultancy, and pre-sales engagement, requiring a strong ability to operate at both strategic and hands-on levels. You will work closely with customers, sales, delivery teams, engineering functions, and senior stakeholders-guiding engagements from initial concept through to detailed design, delivery oversight and operational readiness. Key Responsibilities Client Engagement & Consultancy Operate as a trusted advisor for key clients and prospective customers (new logos). Engage with stakeholders from C-level executives to technical engineering teams , translating complex technical and business requirements into high-level and detailed technical architectures. Provide expert consultancy on network strategy, transformation roadmaps, best practices, and emerging technologies. Build strong, long-term relationships that support account growth and customer satisfaction. Technical Leadership & Architecture Act as the Design Authority across major programmes, owning the end-to-end technical vision from inception through transition to operations. Architect network solutions across environments of varying scale-from small to mid-sized infrastructures through to highly complex, large-scale enterprise and multi-site architectures-covering LAN/WAN, Wireless, routing, switching, SDN, and security technologies. Ensure all designs are scalable, resilient, secure, and aligned to customer requirements, technical strategy, and industry best practices Lead creation of high-quality architectural documentation, including HLA, HLD, LLD, standards, and design patterns. Ensure designs align with industry best practices, compliance requirements, and customer governance processes. Pre-Sales, Bids & Commercial Support Partner with the Sales team during pre-sales engagements to define solutions, scope opportunities, and support commercial proposition development. Lead technical responses for Tenders, IITs, and RFPs , including architecture design, technical writing, risk identification, and pricing model support. Present proposed solutions to senior client stakeholders with clarity, confidence, and technical authority. Collaboration & Delivery Oversight Work alongside multi-disciplinary delivery teams, providing leadership, technical guidance, and assurance during implementation phases. Support project managers and engineering teams to ensure solutions are delivered in line with architectural intent and to the highest quality. Contribute to internal knowledge sharing, capability development, and practice maturity across the organisation. Contribute to the identification, design, and development of innovative internal products, frameworks, and service offerings that enhance CACI's strategic advantage, improve delivery efficiency, and support growth across key market sectors. Technology Coverage Across a broad and evolving technology landscape, including: Enterprise LAN/WAN, SD-WAN, SDA and Wireless architectures Data Centre end to end solutions Routing & switching technologies Network Security, Firewalls, Zero Trust, SASE/SSE Software-defined networking solutions Cloud networking (AWS/Azure/GCP/OCI) - highly desirable Automation, orchestration & Infrastructure-as-Code - desirable What We're Looking For Technical & Professional Expertise Proven experience designing and delivering large-scale network and security solutions across enterprise or service provider environments. Deep understanding of network architecture principles, high availability design, routing protocols, segmentation, security architectures, and cloud networking. Experience acting as the final technical authority or Design Authority on complex engagements. Strong background in pre-sales, tender responses, and solution shaping . Ability to clearly articulate complex technical concepts to non-technical audiences and senior stakeholders. Consultancy & Communication Excellent interpersonal, written, and verbal communication skills-capable of producing well-structured technical documentation and delivering impactful presentations. Ability to engage with business stakeholders and end-users to diagnose issues, propose solutions, and provide strategic recommendations. Comfortable representing the organisation independently, with a focus on delivering outstanding customer experiences. Ways of Working Demonstrably collaborative approach when working with sales, engineering, and delivery functions. Self-sufficient, proactive, and comfortable working in high-pressure environments. Experience working within Agile/Scrum, Waterfall, and hybrid project delivery methodologies. Strong commitment to continuous learning and staying ahead of industry advancements. Desirable Certifications & Skills (Certifications not required but advantageous) CCNP/CCIE, JNCIP/JNCIE, or equivalent expert-level certifications Security vendor certifications from platforms such as Fortinet (NSE), Palo Alto (PCNSE/PCNSA), Cisco Security (CCNP Security/CCIE Security), and Check Point (CCSA/CCSE). Cloud certifications (AWS/Azure/GCP/OCI) Strong understanding of structured delivery and operational frameworks (ITIL, PRINCE2, AgilePM, or similar project/service management certifications) Experience with automation tools (Python, Ansible, Terraform, etc.)
SAP BDC Consultant SAP Business Data Cloud Consultant Role You will be a Data & AI solution expert for SAP Business Data Cloud Expert SAP Datasphere, SAP Analytics Cloud, SAP Databricks, and SAP HANA Cloud. Deliver standard or customized demos, workshops Lead discovery phases, data maturity assessments, solution scoping, and architecture reviews. Design end-to-end modern data architectures including data warehousing, data fabric, analytics, and AI readiness. Lead proofs-of-concept and feasibility assessments for complex data and AI scenarios. Help to shape strategy and Data & AI positioning. Commercial experience: 7+ years of experience in consulting within data, analytics, or AI domains. Good experience ofin SAP Business Data Cloud, including Datasphere, SAP Analytics Cloud, HANA Cloud, and SAP application data models. Experience with hyperscaler data platforms and ecosystems (AWS, Azure, GCP; Databricks, Snowflake, Microsoft Fabric). Strong understanding of modern data architecture, data warehousing/lakehouse, analytics, and AI/ML concepts. Skills you'll use: SAP Business Data Cloud (BDC) SAP Datasphere & HANA Cloud Analytics, Data Warehousing & Lakehouse Artificial Intelligence & AI Readiness, Databricks Cloud & SaaS/PaaS Platforms SAP Cloud Suite Portfolio RISE with SAP Any presales experience would be of great benefit
11/05/2026
Full time
SAP BDC Consultant SAP Business Data Cloud Consultant Role You will be a Data & AI solution expert for SAP Business Data Cloud Expert SAP Datasphere, SAP Analytics Cloud, SAP Databricks, and SAP HANA Cloud. Deliver standard or customized demos, workshops Lead discovery phases, data maturity assessments, solution scoping, and architecture reviews. Design end-to-end modern data architectures including data warehousing, data fabric, analytics, and AI readiness. Lead proofs-of-concept and feasibility assessments for complex data and AI scenarios. Help to shape strategy and Data & AI positioning. Commercial experience: 7+ years of experience in consulting within data, analytics, or AI domains. Good experience ofin SAP Business Data Cloud, including Datasphere, SAP Analytics Cloud, HANA Cloud, and SAP application data models. Experience with hyperscaler data platforms and ecosystems (AWS, Azure, GCP; Databricks, Snowflake, Microsoft Fabric). Strong understanding of modern data architecture, data warehousing/lakehouse, analytics, and AI/ML concepts. Skills you'll use: SAP Business Data Cloud (BDC) SAP Datasphere & HANA Cloud Analytics, Data Warehousing & Lakehouse Artificial Intelligence & AI Readiness, Databricks Cloud & SaaS/PaaS Platforms SAP Cloud Suite Portfolio RISE with SAP Any presales experience would be of great benefit
London, United Kingdom Baringa is a global consulting firm that partners with leaders to drive change and create value. With deep industry expertise, and enabled by advanced technology, the firm helps clients to deliver with greater confidence and certainty. With over 2,000 people across the UK, Europe, North America, Asia and Australia, the firm combines global insight with local understanding. The firm works across energy and resources, financial services, government and public sector, consumer products and retail, pharmaceuticals and life sciences, manufacturing, and technology, media and telecoms, with capabilities spanning strategy, transformation and operational excellence - all powered by advanced technology, data, AI and digital innovation. Clients value Baringa's collaborative approach and the way its teams integrate seamlessly - all working with a shared understanding of what matters most. The firm is known for its kind, curious experts who listen closely and care deeply about client success as they help clients transform energy markets, modernise financial platforms, expand telecoms and digital networks through advanced data analytics, enable digital services in government, and unlock growth in consumer sectors. Certified as a Great Place to Work around the world, Baringa has been recognised by the Financial Times in 22 categories of its UK Leading Management Consultants rankings, and by Forbes for four consecutive years as one of the World's Best Management Consulting Firms. Our Solutions & AI Labs (SAIL) practice is looking for an experienced Senior Manager to lead consultancy engagements and grow our AI & Solutions Engineering capability. The Forward Deployed AI & Solutions Engineer role will lead the delivery of AI-enabled solutions embedded in our clients' teams, combining deep technical specialism with the commercial and leadership skills to grow and shape our practice. This is a role for someone who thrives at the intersection of client advisory, technical architecture and hands on delivery leadership - and who has a genuine passion for bringing AI solutions to production at scale. Our Solutions & AI Labs (SAIL) practice focuses on helping clients control their data, turn it into actionable insights, and better leverage it through the use of AI and Machine Learning solutions directly embedded into business processes. We support clients across a number of industries and offer deep expertise in AI/ML, Cloud, Platform Engineering, and Managed Solutions. What you will be doing As a Senior Manager in SAIL, you will own and lead consultancy engagements end-to-end from shaping the opportunity and winning the work, through to delivery governance and team leadership. You will bring SME-level depth in at least one of AI/ML Engineering, Platform Engineering, or Software Engineering, and apply it to create real, lasting value for our clients. Although we do not expect you to be an expert in all of the below activities simultaneously, our team consists of people who can work as advisors to our clients as well as bringing deep technical knowledge when needed. The profile of our typical engagements reflect that. Key responsibilities span the following areas. Engagement Leadership Own and lead end-to-end delivery of complex AI and technology consulting engagements, taking accountability for scope, quality, risk and client outcomes. Lead and resource multi-disciplinary delivery teams including engineers, data scientists and consultants providing clear direction, technical oversight and people development. Manage engagement resourcing: forecast team requirements, work with practice leadership to staff engagements, and develop the talent pipeline through mentoring and support of junior practitioners. Proactively identify and manage delivery risks in complex stakeholder environments, escalating appropriately and maintaining client confidence throughout. Communicate clearly to both technical teams and senior client stakeholders, translating complexity into actionable insight and decisive recommendation. Conduct rigorous technical reviews and uphold engineering and delivery standards across every engagement you lead. Business Development & Bid Support Play a leading role in business development: identifying new opportunities, shaping propositions, and supporting or leading bids and tender responses for AI and technology engagements. Contribute to proposal writing, articulating Baringa's capabilities and differentiators, including authoring technical and delivery sections of bid responses to client tenders and RFPs. Build and maintain strong client relationships, acting as a trusted advisor and developing opportunities for follow on engagement. Support practice level growth initiatives, including account planning, capability development, and go to market positioning for AI and solutions engineering services. Technical Architecture & Delivery Lead architecture design for AI-enabled platforms and cloud solutions, balancing technical excellence with delivery pragmatism and commercial realities. Provide hands on technical direction where required - reviewing designs, code and delivery artefacts to maintain quality standards across the engagement. Champion the path from prototype to production: driving robust, scalable and secure AI deployments that go beyond proof of concept thinking to real business impact at scale. Act as a credible technical voice with client architects, CTOs and engineering leads, earning trust through depth of knowledge and a demonstrable delivery track record. AI/ML Specialism You will bring expert level knowledge in at least one of the following domains, and working knowledge across the others: Agentic AI & LLM Engineering Design and build production grade agentic systems using major LLM SDKs and agent frameworks; deep knowledge of RAG, MCP servers and prompt engineering at scale. Strong opinions on secure, resilient enterprise deployment of LLM-powered systems; current knowledge of the latest model capabilities and AI product stacks. Machine Learning Engineering End to end ML lifecycle expertise: feature engineering, model training, evaluation and production deployment, including MLOps, monitoring and drift detection. Practical knowledge of ML frameworks (e.g. scikit learn, PyTorch, XGBoost) and cloud native ML services (SageMaker, Azure ML, Vertex AI). Architecture and delivery of scalable cloud data and AI platforms on AWS, Azure or GCP; experienced with containerisation, IaC, event driven architectures and CI/CD. Track record of delivering production Python services and APIs; working knowledge of cloud native application patterns and release practices. Software Engineering Production grade Python services (FastAPI, AWS Lambda, event driven patterns) and front end development with React/Next.js, Material UI and SWR. Cloud architecture design capability across major providers; rounded understanding of database trade offs - relational, NoSQL, graph and caching strategies. Strong engineering practices: CI/CD, testing (Jest, Cypress, React Test Library), release management and security conscious development. A genuine passion for AI solutions and specifically for the complexity of delivering them to production at scale. You should be as energised by the hard problems of operationalisation, reliability and governance as by the technology itself. Your Skills and Experience We're seeking a technically credible, commercially aware leader who brings a rare combination of delivery accountability, client advisory skill, and deep AI/technology specialism. You will be someone energised by the complexity of taking AI solutions to production at scale - and who can inspire a team and a client with that same passion. 7+ years in technology consulting, software engineering or AI/ML, with at least 3 years in a senior leadership role - including direct accountability for end to end engagement delivery, resourcing and commercial outcomes. Experience supporting or leading bid and proposal activity, including writing technical and delivery sections of responses to client tenders and RFPs. SME-level depth in at least one of: Agentic AI/LLM Engineering, Machine Learning Engineering, Platform & Cloud Engineering, or Software Engineering - with strong architecture and design capability across cloud, data and AI domains. Proven ability to build and lead high performing delivery teams in complex stakeholder environments, with experience engaging comfortably at CTO or engineering director level. Clear, confident communicator - able to make the complex accessible for technical and non technical audiences alike, and to represent Baringa's expertise with credibility. Master's degree in Computer Science, Engineering, Mathematics, Data Science or related discipline, or equivalent depth through relevant professional certifications (e.g. AWS Solutions Architect Professional, Google Professional ML Engineer). Desirable: prior experience as a forward deployed or embedded engineer within a client environment; exposure to regulated industries such as energy, financial services or public sector. If you are excited by the opportunity to lead meaningful AI and technology engagements for major clients and thrive in a collaborative, people first culture that values both technical rigour and human connection we would love to hear from you. All applications received will be reviewed by a member of our Talent Acquisition team . click apply for full job details
11/05/2026
Full time
London, United Kingdom Baringa is a global consulting firm that partners with leaders to drive change and create value. With deep industry expertise, and enabled by advanced technology, the firm helps clients to deliver with greater confidence and certainty. With over 2,000 people across the UK, Europe, North America, Asia and Australia, the firm combines global insight with local understanding. The firm works across energy and resources, financial services, government and public sector, consumer products and retail, pharmaceuticals and life sciences, manufacturing, and technology, media and telecoms, with capabilities spanning strategy, transformation and operational excellence - all powered by advanced technology, data, AI and digital innovation. Clients value Baringa's collaborative approach and the way its teams integrate seamlessly - all working with a shared understanding of what matters most. The firm is known for its kind, curious experts who listen closely and care deeply about client success as they help clients transform energy markets, modernise financial platforms, expand telecoms and digital networks through advanced data analytics, enable digital services in government, and unlock growth in consumer sectors. Certified as a Great Place to Work around the world, Baringa has been recognised by the Financial Times in 22 categories of its UK Leading Management Consultants rankings, and by Forbes for four consecutive years as one of the World's Best Management Consulting Firms. Our Solutions & AI Labs (SAIL) practice is looking for an experienced Senior Manager to lead consultancy engagements and grow our AI & Solutions Engineering capability. The Forward Deployed AI & Solutions Engineer role will lead the delivery of AI-enabled solutions embedded in our clients' teams, combining deep technical specialism with the commercial and leadership skills to grow and shape our practice. This is a role for someone who thrives at the intersection of client advisory, technical architecture and hands on delivery leadership - and who has a genuine passion for bringing AI solutions to production at scale. Our Solutions & AI Labs (SAIL) practice focuses on helping clients control their data, turn it into actionable insights, and better leverage it through the use of AI and Machine Learning solutions directly embedded into business processes. We support clients across a number of industries and offer deep expertise in AI/ML, Cloud, Platform Engineering, and Managed Solutions. What you will be doing As a Senior Manager in SAIL, you will own and lead consultancy engagements end-to-end from shaping the opportunity and winning the work, through to delivery governance and team leadership. You will bring SME-level depth in at least one of AI/ML Engineering, Platform Engineering, or Software Engineering, and apply it to create real, lasting value for our clients. Although we do not expect you to be an expert in all of the below activities simultaneously, our team consists of people who can work as advisors to our clients as well as bringing deep technical knowledge when needed. The profile of our typical engagements reflect that. Key responsibilities span the following areas. Engagement Leadership Own and lead end-to-end delivery of complex AI and technology consulting engagements, taking accountability for scope, quality, risk and client outcomes. Lead and resource multi-disciplinary delivery teams including engineers, data scientists and consultants providing clear direction, technical oversight and people development. Manage engagement resourcing: forecast team requirements, work with practice leadership to staff engagements, and develop the talent pipeline through mentoring and support of junior practitioners. Proactively identify and manage delivery risks in complex stakeholder environments, escalating appropriately and maintaining client confidence throughout. Communicate clearly to both technical teams and senior client stakeholders, translating complexity into actionable insight and decisive recommendation. Conduct rigorous technical reviews and uphold engineering and delivery standards across every engagement you lead. Business Development & Bid Support Play a leading role in business development: identifying new opportunities, shaping propositions, and supporting or leading bids and tender responses for AI and technology engagements. Contribute to proposal writing, articulating Baringa's capabilities and differentiators, including authoring technical and delivery sections of bid responses to client tenders and RFPs. Build and maintain strong client relationships, acting as a trusted advisor and developing opportunities for follow on engagement. Support practice level growth initiatives, including account planning, capability development, and go to market positioning for AI and solutions engineering services. Technical Architecture & Delivery Lead architecture design for AI-enabled platforms and cloud solutions, balancing technical excellence with delivery pragmatism and commercial realities. Provide hands on technical direction where required - reviewing designs, code and delivery artefacts to maintain quality standards across the engagement. Champion the path from prototype to production: driving robust, scalable and secure AI deployments that go beyond proof of concept thinking to real business impact at scale. Act as a credible technical voice with client architects, CTOs and engineering leads, earning trust through depth of knowledge and a demonstrable delivery track record. AI/ML Specialism You will bring expert level knowledge in at least one of the following domains, and working knowledge across the others: Agentic AI & LLM Engineering Design and build production grade agentic systems using major LLM SDKs and agent frameworks; deep knowledge of RAG, MCP servers and prompt engineering at scale. Strong opinions on secure, resilient enterprise deployment of LLM-powered systems; current knowledge of the latest model capabilities and AI product stacks. Machine Learning Engineering End to end ML lifecycle expertise: feature engineering, model training, evaluation and production deployment, including MLOps, monitoring and drift detection. Practical knowledge of ML frameworks (e.g. scikit learn, PyTorch, XGBoost) and cloud native ML services (SageMaker, Azure ML, Vertex AI). Architecture and delivery of scalable cloud data and AI platforms on AWS, Azure or GCP; experienced with containerisation, IaC, event driven architectures and CI/CD. Track record of delivering production Python services and APIs; working knowledge of cloud native application patterns and release practices. Software Engineering Production grade Python services (FastAPI, AWS Lambda, event driven patterns) and front end development with React/Next.js, Material UI and SWR. Cloud architecture design capability across major providers; rounded understanding of database trade offs - relational, NoSQL, graph and caching strategies. Strong engineering practices: CI/CD, testing (Jest, Cypress, React Test Library), release management and security conscious development. A genuine passion for AI solutions and specifically for the complexity of delivering them to production at scale. You should be as energised by the hard problems of operationalisation, reliability and governance as by the technology itself. Your Skills and Experience We're seeking a technically credible, commercially aware leader who brings a rare combination of delivery accountability, client advisory skill, and deep AI/technology specialism. You will be someone energised by the complexity of taking AI solutions to production at scale - and who can inspire a team and a client with that same passion. 7+ years in technology consulting, software engineering or AI/ML, with at least 3 years in a senior leadership role - including direct accountability for end to end engagement delivery, resourcing and commercial outcomes. Experience supporting or leading bid and proposal activity, including writing technical and delivery sections of responses to client tenders and RFPs. SME-level depth in at least one of: Agentic AI/LLM Engineering, Machine Learning Engineering, Platform & Cloud Engineering, or Software Engineering - with strong architecture and design capability across cloud, data and AI domains. Proven ability to build and lead high performing delivery teams in complex stakeholder environments, with experience engaging comfortably at CTO or engineering director level. Clear, confident communicator - able to make the complex accessible for technical and non technical audiences alike, and to represent Baringa's expertise with credibility. Master's degree in Computer Science, Engineering, Mathematics, Data Science or related discipline, or equivalent depth through relevant professional certifications (e.g. AWS Solutions Architect Professional, Google Professional ML Engineer). Desirable: prior experience as a forward deployed or embedded engineer within a client environment; exposure to regulated industries such as energy, financial services or public sector. If you are excited by the opportunity to lead meaningful AI and technology engagements for major clients and thrive in a collaborative, people first culture that values both technical rigour and human connection we would love to hear from you. All applications received will be reviewed by a member of our Talent Acquisition team . click apply for full job details
M365 Applications Specialist Purpose of the Role The M365 Applications Specialist is responsible for the design, configuration, support and continuous improvement of the Microsoft 365 application estate that the customer's staff and partners use every day. This includes Exchange Online, Microsoft Teams (including Teams Phone where applicable), OneDrive for Business, SharePoint Online (in collaboration with the SharePoint Specialist), Microsoft Loop, Planner, Forms, Stream, Viva, and the integration layer between these workloads and Power Platform, Dataverse, Dynamics 365, and Microsoft Fabric. The role sits at the intersection of operations and solutioning. On a typical day the post-holder will close P3 service requests in the morning (mailbox provisioning, Teams policy changes, sharing rule adjustments), spend the afternoon designing a Power Automate flow tied to a SharePoint list for a business unit, and finish by reviewing release notes for the next M365 monthly update and authoring a change request for CAB. Requirements Key Technical Responsibilities Administer Microsoft 365 tenants across all in-scope programme areas via the Microsoft 365 Admin Center, Exchange Admin Center, Teams Admin Center, SharePoint Admin Center, and corresponding PowerShell modules. Manage tenant-level configuration: domains, DNS records (MX, SPF, DKIM, DMARC, autodiscover), licence assignment (group-based licensing), service plans, organisation-wide settings, and cross-tenant access for B2B. Operate Exchange Online including mailbox lifecycle, shared / resource / room mailboxes, transport rules, connectors, anti-spam / anti-phishing policies (Defender for Office 365 Plan 1/2), eDiscovery (standard and premium), retention policies and labels, journaling, and hybrid mail flow where applicable. Administer Microsoft Teams: messaging policies, meeting policies, app permission policies, Teams templates, channels, private channels, shared channels (Teams Connect), live events, voice (calling plans / Direct Routing if in scope), Teams Rooms devices, and Teams telemetry via Call Quality Dashboard. Administer OneDrive for Business including storage quotas, sharing controls, retention, restore, OneDrive sync issues (ODSyncReport), and Known Folder Move. Application Solution Delivery Design and deliver business solutions using a fit-first approach across the M365 stack: SharePoint lists / libraries, Lists, Planner, Forms, Power Automate flows, and Power Apps where appropriate, before recommending custom development. Build Power Automate cloud flows (automated, instant, scheduled, business process flows) including approval flows, integration with Dataverse, SharePoint, Outlook, Teams adaptive cards, and HTTP / custom connectors. Develop and maintain Power Apps canvas and model-driven apps, including Dataverse table design, business rules, security roles, and ALM through Power Platform Solutions. Integrate solutions with Dataverse, Dynamics 365 (existing CRM estate), legacy and current SQL Server versions, and Azure resources via on-premises data gateway, dataflows, and APIs. Author SharePoint Framework (SPFx) web parts and extensions, custom Teams apps, Microsoft Graph-integrated solutions, and Office Add-ins where requirements exceed low-code capability. Microsoft Fabric and Power BI Integration Support Microsoft Fabric workspaces including OneLake, Lakehouse / Warehouse models, semantic models, and Power BI report distribution; coordinate with the Azure Specialist on capacity sizing. Operate Power BI Pro / Premium tenant settings, gateways, dataset refresh schedules, RLS / OLS, deployment pipelines, and workspace governance. Application Lifecycle Management and Governance Apply the Microsoft Power Platform Center of Excellence (CoE) Starter Kit to enforce environment strategy, DLP policies, connector governance, maker auditing, and orphaned-app management. Use Power Platform pipelines (or Azure DevOps with Power Platform Build Tools) for solution deployment between development, test, and production environments. Maintain solution documentation, technical design documents (TDDs), and operational runbooks for every application in production. Operate change management for application changes through CAB; deliver pre-change validation, rollback plan, and post-change verification. Service Operations Resolve M365 application incidents and service requests at L2/L3 within the contractual SLAs (P1 1h/4h; P2 4h/1WD; P3 1WD/3WD), liaising with Microsoft Support (Premier / Unified) for vendor-driven analysis at Level 4. Author and execute service requests including conditional access policy adjustments for application access, new Power Platform non-Production environment provisioning, Teams policy changes, mailbox provisioning, and DLP policy refinements. Support adoption and change management, including delivery of training collateral, champion programmes, and Microsoft Adoption Score interpretation. Contribute to monthly service reports with application KPIs (Teams call quality, Exchange Online availability, mailbox size trends, Power Platform consumption, app inventory). Mandatory Technical Skills Microsoft 365 service administration across Exchange Online, SharePoint Online, OneDrive, Teams, and Defender for Office 365. Power Platform development with Power Automate (cloud flows, business process flows, AI Builder familiarity), Power Apps (canvas and model-driven), Dataverse modelling, and Power BI. PowerShell across ExchangeOnlineManagement, MicrosoftTeams, PnP.PowerShell, Microsoft Graph PowerShell SDK, and the Power Apps for Makers / Admins modules. SharePoint Online deep configuration including modern site collections, hub sites, site designs / scripts, search architecture, content types, term store, and permissions. REST and Microsoft Graph API integration; OAuth 2.0 application registrations, delegated vs application permissions, certificate-based auth, and rate-limit handling. ALM for Power Platform: solutions, environment strategy, pipelines, source control with Git, and managed vs unmanaged solution discipline. ITIL v4 incident, problem and change management on a Microsoft estate. Desirable Technical Skills SharePoint Framework (SPFx), TypeScript, React; experience packaging and deploying SPFx web parts and extensions. Microsoft Copilot Studio (formerly Power Virtual Agents) and Copilot for Microsoft 365 readiness. Microsoft Loop, Viva Engage / Insights / Topics. Dynamics 365 (Customer Service, Sales) configuration. Microsoft Fabric capacity, OneLake, Lakehouse, and Direct Lake mode. Azure Logic Apps and Azure Functions (.NET / Node) for advanced integrations beyond Power Platform connector limits. Robotic Process Automation using Power Automate Desktop. Required Certifications Microsoft 365 Certified: Administrator Expert (MS-102) - mandatory. Microsoft Certified: Power Platform Functional Consultant Associate (PL-200) - mandatory. Microsoft Certified: Power Platform Developer Associate (PL-400) - preferred. Microsoft 365 Certified: Teams Administrator Associate (MS-700) - preferred. Microsoft Certified: Power BI Data Analyst Associate (PL-300) - desirable. ITIL 4 Foundation - preferred.
11/05/2026
Full time
M365 Applications Specialist Purpose of the Role The M365 Applications Specialist is responsible for the design, configuration, support and continuous improvement of the Microsoft 365 application estate that the customer's staff and partners use every day. This includes Exchange Online, Microsoft Teams (including Teams Phone where applicable), OneDrive for Business, SharePoint Online (in collaboration with the SharePoint Specialist), Microsoft Loop, Planner, Forms, Stream, Viva, and the integration layer between these workloads and Power Platform, Dataverse, Dynamics 365, and Microsoft Fabric. The role sits at the intersection of operations and solutioning. On a typical day the post-holder will close P3 service requests in the morning (mailbox provisioning, Teams policy changes, sharing rule adjustments), spend the afternoon designing a Power Automate flow tied to a SharePoint list for a business unit, and finish by reviewing release notes for the next M365 monthly update and authoring a change request for CAB. Requirements Key Technical Responsibilities Administer Microsoft 365 tenants across all in-scope programme areas via the Microsoft 365 Admin Center, Exchange Admin Center, Teams Admin Center, SharePoint Admin Center, and corresponding PowerShell modules. Manage tenant-level configuration: domains, DNS records (MX, SPF, DKIM, DMARC, autodiscover), licence assignment (group-based licensing), service plans, organisation-wide settings, and cross-tenant access for B2B. Operate Exchange Online including mailbox lifecycle, shared / resource / room mailboxes, transport rules, connectors, anti-spam / anti-phishing policies (Defender for Office 365 Plan 1/2), eDiscovery (standard and premium), retention policies and labels, journaling, and hybrid mail flow where applicable. Administer Microsoft Teams: messaging policies, meeting policies, app permission policies, Teams templates, channels, private channels, shared channels (Teams Connect), live events, voice (calling plans / Direct Routing if in scope), Teams Rooms devices, and Teams telemetry via Call Quality Dashboard. Administer OneDrive for Business including storage quotas, sharing controls, retention, restore, OneDrive sync issues (ODSyncReport), and Known Folder Move. Application Solution Delivery Design and deliver business solutions using a fit-first approach across the M365 stack: SharePoint lists / libraries, Lists, Planner, Forms, Power Automate flows, and Power Apps where appropriate, before recommending custom development. Build Power Automate cloud flows (automated, instant, scheduled, business process flows) including approval flows, integration with Dataverse, SharePoint, Outlook, Teams adaptive cards, and HTTP / custom connectors. Develop and maintain Power Apps canvas and model-driven apps, including Dataverse table design, business rules, security roles, and ALM through Power Platform Solutions. Integrate solutions with Dataverse, Dynamics 365 (existing CRM estate), legacy and current SQL Server versions, and Azure resources via on-premises data gateway, dataflows, and APIs. Author SharePoint Framework (SPFx) web parts and extensions, custom Teams apps, Microsoft Graph-integrated solutions, and Office Add-ins where requirements exceed low-code capability. Microsoft Fabric and Power BI Integration Support Microsoft Fabric workspaces including OneLake, Lakehouse / Warehouse models, semantic models, and Power BI report distribution; coordinate with the Azure Specialist on capacity sizing. Operate Power BI Pro / Premium tenant settings, gateways, dataset refresh schedules, RLS / OLS, deployment pipelines, and workspace governance. Application Lifecycle Management and Governance Apply the Microsoft Power Platform Center of Excellence (CoE) Starter Kit to enforce environment strategy, DLP policies, connector governance, maker auditing, and orphaned-app management. Use Power Platform pipelines (or Azure DevOps with Power Platform Build Tools) for solution deployment between development, test, and production environments. Maintain solution documentation, technical design documents (TDDs), and operational runbooks for every application in production. Operate change management for application changes through CAB; deliver pre-change validation, rollback plan, and post-change verification. Service Operations Resolve M365 application incidents and service requests at L2/L3 within the contractual SLAs (P1 1h/4h; P2 4h/1WD; P3 1WD/3WD), liaising with Microsoft Support (Premier / Unified) for vendor-driven analysis at Level 4. Author and execute service requests including conditional access policy adjustments for application access, new Power Platform non-Production environment provisioning, Teams policy changes, mailbox provisioning, and DLP policy refinements. Support adoption and change management, including delivery of training collateral, champion programmes, and Microsoft Adoption Score interpretation. Contribute to monthly service reports with application KPIs (Teams call quality, Exchange Online availability, mailbox size trends, Power Platform consumption, app inventory). Mandatory Technical Skills Microsoft 365 service administration across Exchange Online, SharePoint Online, OneDrive, Teams, and Defender for Office 365. Power Platform development with Power Automate (cloud flows, business process flows, AI Builder familiarity), Power Apps (canvas and model-driven), Dataverse modelling, and Power BI. PowerShell across ExchangeOnlineManagement, MicrosoftTeams, PnP.PowerShell, Microsoft Graph PowerShell SDK, and the Power Apps for Makers / Admins modules. SharePoint Online deep configuration including modern site collections, hub sites, site designs / scripts, search architecture, content types, term store, and permissions. REST and Microsoft Graph API integration; OAuth 2.0 application registrations, delegated vs application permissions, certificate-based auth, and rate-limit handling. ALM for Power Platform: solutions, environment strategy, pipelines, source control with Git, and managed vs unmanaged solution discipline. ITIL v4 incident, problem and change management on a Microsoft estate. Desirable Technical Skills SharePoint Framework (SPFx), TypeScript, React; experience packaging and deploying SPFx web parts and extensions. Microsoft Copilot Studio (formerly Power Virtual Agents) and Copilot for Microsoft 365 readiness. Microsoft Loop, Viva Engage / Insights / Topics. Dynamics 365 (Customer Service, Sales) configuration. Microsoft Fabric capacity, OneLake, Lakehouse, and Direct Lake mode. Azure Logic Apps and Azure Functions (.NET / Node) for advanced integrations beyond Power Platform connector limits. Robotic Process Automation using Power Automate Desktop. Required Certifications Microsoft 365 Certified: Administrator Expert (MS-102) - mandatory. Microsoft Certified: Power Platform Functional Consultant Associate (PL-200) - mandatory. Microsoft Certified: Power Platform Developer Associate (PL-400) - preferred. Microsoft 365 Certified: Teams Administrator Associate (MS-700) - preferred. Microsoft Certified: Power BI Data Analyst Associate (PL-300) - desirable. ITIL 4 Foundation - preferred.
M365 Applications Specialist (Freelance/Contract) The M365 Applications Specialist is responsible for the design, configuration, support and continuous improvement of the Microsoft 365 application estate that the customer's staff and partners use every day. This includes Exchange Online, Microsoft Teams (including Teams Phone where applicable), OneDrive for Business, SharePoint Online (in collaboration with the SharePoint Specialist), Microsoft Loop, Planner, Forms, Stream, Viva, and the integration layer between these workloads and Power Platform, Dataverse, Dynamics 365, and Microsoft Fabric. The role sits at the intersection of operations and solutioning. On a typical day the post-holder will close P3 service requests in the morning (mailbox provisioning, Teams policy changes, sharing rule adjustments), spend the afternoon designing a Power Automate flow tied to a SharePoint list for a business unit, and finish by reviewing release notes for the next M365 monthly update and authoring a change request for CAB. Requirements Key Technical Responsibilities Administer Microsoft 365 tenants across all in-scope programme areas via the Microsoft 365 Admin Center, Exchange Admin Center, Teams Admin Center, SharePoint Admin Center, and corresponding PowerShell modules. Manage tenant-level configuration: domains, DNS records (MX, SPF, DKIM, DMARC, autodiscover), licence assignment (group-based licensing), service plans, organisation wide settings, and cross tenant access for B2B. Operate Exchange Online including mailbox lifecycle, shared / resource / room mailboxes, transport rules, connectors, anti spam / anti phishing policies (Defender for Office 365 Plan 1/2), eDiscovery (standard and premium), retention policies and labels, journaling, and hybrid mail flow where applicable. Administer Microsoft Teams: messaging policies, meeting policies, app permission policies, Teams templates, channels, private channels, shared channels (Teams Connect), live events, voice (calling plans / Direct Routing if in scope), Teams Rooms devices, and Teams telemetry via Call Quality Dashboard. Administer OneDrive for Business including storage quotas, sharing controls, retention, restore, OneDrive sync issues (ODSyncReport), and Known Folder Move. Application Solution Delivery Design and deliver business solutions using a fit first approach across the M365 stack: SharePoint lists / libraries, Lists, Planner, Forms, Power Automate flows, and Power Apps where appropriate, before recommending custom development. Build Power Automate cloud flows (automated, instant, scheduled, business process flows) including approval flows, integration with Dataverse, SharePoint, Outlook, Teams adaptive cards, and HTTP / custom connectors. Develop and maintain Power Apps canvas and model driven apps, including Dataverse table design, business rules, security roles, and ALM through Power Platform Solutions. Integrate solutions with Dataverse, Dynamics 365 (existing CRM estate), legacy and current SQL Server versions, and Azure resources via on premises data gateway, dataflows, and APIs. Author SharePoint Framework (SPFx) web parts and extensions, custom Teams apps, Microsoft Graph-integrated solutions, and Office Add ins where requirements exceed low code capability. Microsoft Fabric and Power BI Integration Support Microsoft Fabric workspaces including OneLake, Lakehouse / Warehouse models, semantic models, and Power BI report distribution; coordinate with the Azure Specialist on capacity sizing. Operate Power BI Pro / Premium tenant settings, gateways, dataset refresh schedules, RLS / OLS, deployment pipelines, and workspace governance. Application Lifecycle Management and Governance Apply the Microsoft Power Platform Center of Excellence (CoE) Starter Kit to enforce environment strategy, DLP policies, connector governance, maker auditing, and orphaned app management. Use Power Platform pipelines (or Azure DevOps with Power Platform Build Tools) for solution deployment between development, test, and production environments. Maintain solution documentation, technical design documents (TDDs), and operational runbooks for every application in production. Operate change management for application changes through CAB; deliver pre change validation, rollback plan, and post change verification. Service Operations Resolve M365 application incidents and service requests at L2/L3 within the contractual SLAs (P1 1h/4h; P2 4h/1WD; P3 1WD/3WD), liaising with Microsoft Support (Premier / Unified) for vendor driven analysis at Level 4. Author and execute service requests including conditional access policy adjustments for application access, new Power Platform non Production environment provisioning, Teams policy changes, mailbox provisioning, and DLP policy refinements. Support adoption and change management, including delivery of training collateral, champion programmes, and Microsoft Adoption Score interpretation. Contribute to monthly service reports with application KPIs (Teams call quality, Exchange Online availability, mailbox size trends, Power Platform consumption, app inventory). Mandatory Technical Skills Microsoft 365 service administration across Exchange Online, SharePoint Online, OneDrive, Teams, and Defender for Office 365. Power Platform development with Power Automate (cloud flows, business process flows, AI Builder familiarity), Power Apps (canvas and model driven), Dataverse modelling, and Power BI. PowerShell across ExchangeOnlineManagement, MicrosoftTeams, PnP.PowerShell, Microsoft Graph PowerShell SDK, and the Power Apps for Makers / Admins modules. SharePoint Online deep configuration including modern site collections, hub sites, site designs / scripts, search architecture, content types, term store, and permissions. REST and Microsoft Graph API integration; OAuth 2.0 application registrations, delegated vs application permissions, certificate based auth, and rate limit handling. ALM for Power Platform: solutions, environment strategy, pipelines, source control with Git, and managed vs unmanaged solution discipline. ITIL v4 incident, problem and change management on a Microsoft estate. Desirable Technical Skills SharePoint Framework (SPFx), TypeScript, React; experience packaging and deploying SPFx web parts and extensions. Microsoft Copilot Studio (formerly Power Virtual Agents) and Copilot for Microsoft 365 readiness. Microsoft Loop, Viva Engage / Insights / Topics. Dynamics 365 (Customer Service, Sales) configuration. Microsoft Fabric capacity, OneLake, Lakehouse, and Direct Lake mode. Azure Logic Apps and Azure Functions (.NET / Node) for advanced integrations beyond Power Platform connector limits. Robotic Process Automation using Power Automate Desktop. Required Certifications Microsoft 365 Certified: Administrator Expert (MS-102) - mandatory. Microsoft Certified: Power Platform Functional Consultant Associate (PL-200) - mandatory. Microsoft Certified: Power Platform Developer Associate (PL-400) - preferred. Microsoft 365 Certified: Teams Administrator Associate (MS-700) - preferred. Microsoft Certified: Power BI Data Analyst Associate (PL-300) - desirable. ITIL 4 Foundation - preferred.
11/05/2026
Full time
M365 Applications Specialist (Freelance/Contract) The M365 Applications Specialist is responsible for the design, configuration, support and continuous improvement of the Microsoft 365 application estate that the customer's staff and partners use every day. This includes Exchange Online, Microsoft Teams (including Teams Phone where applicable), OneDrive for Business, SharePoint Online (in collaboration with the SharePoint Specialist), Microsoft Loop, Planner, Forms, Stream, Viva, and the integration layer between these workloads and Power Platform, Dataverse, Dynamics 365, and Microsoft Fabric. The role sits at the intersection of operations and solutioning. On a typical day the post-holder will close P3 service requests in the morning (mailbox provisioning, Teams policy changes, sharing rule adjustments), spend the afternoon designing a Power Automate flow tied to a SharePoint list for a business unit, and finish by reviewing release notes for the next M365 monthly update and authoring a change request for CAB. Requirements Key Technical Responsibilities Administer Microsoft 365 tenants across all in-scope programme areas via the Microsoft 365 Admin Center, Exchange Admin Center, Teams Admin Center, SharePoint Admin Center, and corresponding PowerShell modules. Manage tenant-level configuration: domains, DNS records (MX, SPF, DKIM, DMARC, autodiscover), licence assignment (group-based licensing), service plans, organisation wide settings, and cross tenant access for B2B. Operate Exchange Online including mailbox lifecycle, shared / resource / room mailboxes, transport rules, connectors, anti spam / anti phishing policies (Defender for Office 365 Plan 1/2), eDiscovery (standard and premium), retention policies and labels, journaling, and hybrid mail flow where applicable. Administer Microsoft Teams: messaging policies, meeting policies, app permission policies, Teams templates, channels, private channels, shared channels (Teams Connect), live events, voice (calling plans / Direct Routing if in scope), Teams Rooms devices, and Teams telemetry via Call Quality Dashboard. Administer OneDrive for Business including storage quotas, sharing controls, retention, restore, OneDrive sync issues (ODSyncReport), and Known Folder Move. Application Solution Delivery Design and deliver business solutions using a fit first approach across the M365 stack: SharePoint lists / libraries, Lists, Planner, Forms, Power Automate flows, and Power Apps where appropriate, before recommending custom development. Build Power Automate cloud flows (automated, instant, scheduled, business process flows) including approval flows, integration with Dataverse, SharePoint, Outlook, Teams adaptive cards, and HTTP / custom connectors. Develop and maintain Power Apps canvas and model driven apps, including Dataverse table design, business rules, security roles, and ALM through Power Platform Solutions. Integrate solutions with Dataverse, Dynamics 365 (existing CRM estate), legacy and current SQL Server versions, and Azure resources via on premises data gateway, dataflows, and APIs. Author SharePoint Framework (SPFx) web parts and extensions, custom Teams apps, Microsoft Graph-integrated solutions, and Office Add ins where requirements exceed low code capability. Microsoft Fabric and Power BI Integration Support Microsoft Fabric workspaces including OneLake, Lakehouse / Warehouse models, semantic models, and Power BI report distribution; coordinate with the Azure Specialist on capacity sizing. Operate Power BI Pro / Premium tenant settings, gateways, dataset refresh schedules, RLS / OLS, deployment pipelines, and workspace governance. Application Lifecycle Management and Governance Apply the Microsoft Power Platform Center of Excellence (CoE) Starter Kit to enforce environment strategy, DLP policies, connector governance, maker auditing, and orphaned app management. Use Power Platform pipelines (or Azure DevOps with Power Platform Build Tools) for solution deployment between development, test, and production environments. Maintain solution documentation, technical design documents (TDDs), and operational runbooks for every application in production. Operate change management for application changes through CAB; deliver pre change validation, rollback plan, and post change verification. Service Operations Resolve M365 application incidents and service requests at L2/L3 within the contractual SLAs (P1 1h/4h; P2 4h/1WD; P3 1WD/3WD), liaising with Microsoft Support (Premier / Unified) for vendor driven analysis at Level 4. Author and execute service requests including conditional access policy adjustments for application access, new Power Platform non Production environment provisioning, Teams policy changes, mailbox provisioning, and DLP policy refinements. Support adoption and change management, including delivery of training collateral, champion programmes, and Microsoft Adoption Score interpretation. Contribute to monthly service reports with application KPIs (Teams call quality, Exchange Online availability, mailbox size trends, Power Platform consumption, app inventory). Mandatory Technical Skills Microsoft 365 service administration across Exchange Online, SharePoint Online, OneDrive, Teams, and Defender for Office 365. Power Platform development with Power Automate (cloud flows, business process flows, AI Builder familiarity), Power Apps (canvas and model driven), Dataverse modelling, and Power BI. PowerShell across ExchangeOnlineManagement, MicrosoftTeams, PnP.PowerShell, Microsoft Graph PowerShell SDK, and the Power Apps for Makers / Admins modules. SharePoint Online deep configuration including modern site collections, hub sites, site designs / scripts, search architecture, content types, term store, and permissions. REST and Microsoft Graph API integration; OAuth 2.0 application registrations, delegated vs application permissions, certificate based auth, and rate limit handling. ALM for Power Platform: solutions, environment strategy, pipelines, source control with Git, and managed vs unmanaged solution discipline. ITIL v4 incident, problem and change management on a Microsoft estate. Desirable Technical Skills SharePoint Framework (SPFx), TypeScript, React; experience packaging and deploying SPFx web parts and extensions. Microsoft Copilot Studio (formerly Power Virtual Agents) and Copilot for Microsoft 365 readiness. Microsoft Loop, Viva Engage / Insights / Topics. Dynamics 365 (Customer Service, Sales) configuration. Microsoft Fabric capacity, OneLake, Lakehouse, and Direct Lake mode. Azure Logic Apps and Azure Functions (.NET / Node) for advanced integrations beyond Power Platform connector limits. Robotic Process Automation using Power Automate Desktop. Required Certifications Microsoft 365 Certified: Administrator Expert (MS-102) - mandatory. Microsoft Certified: Power Platform Functional Consultant Associate (PL-200) - mandatory. Microsoft Certified: Power Platform Developer Associate (PL-400) - preferred. Microsoft 365 Certified: Teams Administrator Associate (MS-700) - preferred. Microsoft Certified: Power BI Data Analyst Associate (PL-300) - desirable. ITIL 4 Foundation - preferred.
The Senior Solutions Architect will own the end to end design of complex customer or prospect solutions built on top of our social media management platform, with a strong focus on integrations, workflows, and measurable business value. This person will act as the bridge between customer facing teams (mostly AMs and AEs) and Product & Tech: translating client use cases and operational constraints into robust technical architectures, and turning those architectures into clear, actionable briefs for our product managers and engineering teams. In line with Hootsuite's distributed workforce strategy, our flexible work arrangement allows for remote work. This role is open to applicants located in London, England, United Kingdom and Luxembourg, Luxembourg. In this role, you will report to the Solutions Director. WHAT YOU'LL DO: Participate in strategic client / prospect meetings and discovery workshops with strategic/enterprise accounts to understand business objectives, current tools, and operational constraints. Challenge and refine client requirements, uncovering underlying needs and proposing pragmatic solutions grounded in our platform capabilities. Articulate complex technical concepts in simple, non technical language to senior business stakeholders (CMO, Head of Social, Customer Care, Digital, Data teams). Act as a trusted advisor on topics such as social data architecture, governance, workflow design, and integration strategy notably on RFP or RFI. Lead the design of end to end solutions that leverage our core platform capabilities (publishing, engagement, listening, analytics, governance) and integrate with external systems (CRM, customer care platforms, marketing automation, data warehouses, BI tools, etc.). Translate complex integration requirements (APIs, webhooks, SSO, data sync, custom workflows) into user centric, value oriented solution designs. Produce clear architecture artefacts when needed: solution blueprints, sequence diagrams, data flow diagrams, and configuration guides. Evaluate feasibility, risks, and trade offs of different solution approaches, always balancing speed, robustness, and scalability. Translate client and operational needs into structured, actionable briefs for Product and Engineering: Clear problem statements and business context. Detailed functional and non functional requirements. Edge cases, constraints, and acceptance criteria. Work closely with Product Managers to prioritise requirements, shape roadmaps, and assess build vs configure vs integrate options. Partner with Engineering to validate technical designs, refine implementation details, and ensure solutions we would be pushing to our clients or prospects are aligned with platform architecture and standards or alternatively set guardrails and manage expectations. Provide feedback loops from the field back into the product: recurring patterns, blockers, integration gaps, and opportunities for new capabilities. Guide project teams (PS, Customer Success, Partner teams) during implementation as the "design authority" for the solution. Review technical configurations and integration setups to ensure they adhere to the agreed architecture and best practices. Help define standards, patterns, and reusable assets (templates, reference architectures, integration playbooks) that make future projects faster and more consistent. WHAT YOU'LL NEED: Extensive years of experience in a relevant role: Solutions Architect, Solutions Engineer, Senior Solutions Consultant, Technical Consultant, or similar in a SaaS / digital platform environment. Strong experience with integration heavy solutions involving APIs, webhooks, SSO/identity, and data pipelines. Experience working with at least some of the following: CRM (Salesforce, Dynamics, HubSpot, etc.), contact centre / ticketing tools (Zendesk, ServiceNow, etc.), marketing automation, CDP/DMP, data warehouses/BI tools. Background in social media / digital marketing / customer care platforms is a strong plus, ideally with tools like Hootsuite, Sprinklr, Sprout, Khoros, Brandwatch, Talkwalker, etc. Proven track record acting as a bridge between business stakeholders and technical teams, ideally in a role reporting into a Solutions / Professional Services / Customer Success organization. Solid understanding of modern web and SaaS architectures: RESTful APIs, webhooks, OAuth/SSO, microservices, event driven workflows. Ability to read API documentation, reason about data models, and specify integration patterns (batch vs real time, push vs pull, error handling, monitoring). Comfort discussing technical topics with engineers (data structures, rate limits, performance considerations) even if you are not the one writing production code. Familiarity with data concepts: data mapping, normalization, basic SQL or BI concepts, and how social data flows into broader customer data ecosystems. Strong ability to translate technical possibilities and limitations into clear business impacts and trade offs. User and value oriented mindset: always able to answer "who is this for, what changes for them, and how do we measure success?". Comfortable working in a fast moving environment with evolving requirements; able to iterate quickly while maintaining architectural rigor. Customer Focus: Demonstrated desire to proactively help internal/external customers meet their needs. Open Communication: clearly conveys thoughts, both written and verbally, listening attentively and asking questions for clarification and understanding. Collaboration and Teamwork: working with others to deliver results, meaningfully contributing to the team, being a dependable partner. WHO YOU ARE: Solution seeker. You're focused on tackling new challenges, solving problems, and moving the business forward-and you don't wait to be asked. Lifelong learner. You have a growth mindset - you're here to learn, experiment, seek, apply, and provide feedback, share what works with your team, and move on from what doesn't. Resilient adapter. In the face of change and challenges, you bring a thoughtful, calm approach, and a focus on finding the new opportunity. Intentional collaborator. You build positive working relationships across the business, bringing people together to foster new opportunities and to facilitate the efficient flow of information. Critical challenger. You have the trust in your team to ask difficult questions in order to get to the best end result. Active communicator. You listen actively and communicate ideas and information clearly, inclusively, and proactively. Integrated thinker. You look beyond your role and responsibilities to understand how your team's work drives broader organizational goals. Accountable owner. You take pride in the work you're responsible for with a mindset of ultimate accountability and reliability for the outcomes. Bar-raiser. You step up to help your team grow and succeed, even when that means going beyond what might be expected. Accommodations will be provided as requested by candidates taking part in all aspects of the selection process.
11/05/2026
Full time
The Senior Solutions Architect will own the end to end design of complex customer or prospect solutions built on top of our social media management platform, with a strong focus on integrations, workflows, and measurable business value. This person will act as the bridge between customer facing teams (mostly AMs and AEs) and Product & Tech: translating client use cases and operational constraints into robust technical architectures, and turning those architectures into clear, actionable briefs for our product managers and engineering teams. In line with Hootsuite's distributed workforce strategy, our flexible work arrangement allows for remote work. This role is open to applicants located in London, England, United Kingdom and Luxembourg, Luxembourg. In this role, you will report to the Solutions Director. WHAT YOU'LL DO: Participate in strategic client / prospect meetings and discovery workshops with strategic/enterprise accounts to understand business objectives, current tools, and operational constraints. Challenge and refine client requirements, uncovering underlying needs and proposing pragmatic solutions grounded in our platform capabilities. Articulate complex technical concepts in simple, non technical language to senior business stakeholders (CMO, Head of Social, Customer Care, Digital, Data teams). Act as a trusted advisor on topics such as social data architecture, governance, workflow design, and integration strategy notably on RFP or RFI. Lead the design of end to end solutions that leverage our core platform capabilities (publishing, engagement, listening, analytics, governance) and integrate with external systems (CRM, customer care platforms, marketing automation, data warehouses, BI tools, etc.). Translate complex integration requirements (APIs, webhooks, SSO, data sync, custom workflows) into user centric, value oriented solution designs. Produce clear architecture artefacts when needed: solution blueprints, sequence diagrams, data flow diagrams, and configuration guides. Evaluate feasibility, risks, and trade offs of different solution approaches, always balancing speed, robustness, and scalability. Translate client and operational needs into structured, actionable briefs for Product and Engineering: Clear problem statements and business context. Detailed functional and non functional requirements. Edge cases, constraints, and acceptance criteria. Work closely with Product Managers to prioritise requirements, shape roadmaps, and assess build vs configure vs integrate options. Partner with Engineering to validate technical designs, refine implementation details, and ensure solutions we would be pushing to our clients or prospects are aligned with platform architecture and standards or alternatively set guardrails and manage expectations. Provide feedback loops from the field back into the product: recurring patterns, blockers, integration gaps, and opportunities for new capabilities. Guide project teams (PS, Customer Success, Partner teams) during implementation as the "design authority" for the solution. Review technical configurations and integration setups to ensure they adhere to the agreed architecture and best practices. Help define standards, patterns, and reusable assets (templates, reference architectures, integration playbooks) that make future projects faster and more consistent. WHAT YOU'LL NEED: Extensive years of experience in a relevant role: Solutions Architect, Solutions Engineer, Senior Solutions Consultant, Technical Consultant, or similar in a SaaS / digital platform environment. Strong experience with integration heavy solutions involving APIs, webhooks, SSO/identity, and data pipelines. Experience working with at least some of the following: CRM (Salesforce, Dynamics, HubSpot, etc.), contact centre / ticketing tools (Zendesk, ServiceNow, etc.), marketing automation, CDP/DMP, data warehouses/BI tools. Background in social media / digital marketing / customer care platforms is a strong plus, ideally with tools like Hootsuite, Sprinklr, Sprout, Khoros, Brandwatch, Talkwalker, etc. Proven track record acting as a bridge between business stakeholders and technical teams, ideally in a role reporting into a Solutions / Professional Services / Customer Success organization. Solid understanding of modern web and SaaS architectures: RESTful APIs, webhooks, OAuth/SSO, microservices, event driven workflows. Ability to read API documentation, reason about data models, and specify integration patterns (batch vs real time, push vs pull, error handling, monitoring). Comfort discussing technical topics with engineers (data structures, rate limits, performance considerations) even if you are not the one writing production code. Familiarity with data concepts: data mapping, normalization, basic SQL or BI concepts, and how social data flows into broader customer data ecosystems. Strong ability to translate technical possibilities and limitations into clear business impacts and trade offs. User and value oriented mindset: always able to answer "who is this for, what changes for them, and how do we measure success?". Comfortable working in a fast moving environment with evolving requirements; able to iterate quickly while maintaining architectural rigor. Customer Focus: Demonstrated desire to proactively help internal/external customers meet their needs. Open Communication: clearly conveys thoughts, both written and verbally, listening attentively and asking questions for clarification and understanding. Collaboration and Teamwork: working with others to deliver results, meaningfully contributing to the team, being a dependable partner. WHO YOU ARE: Solution seeker. You're focused on tackling new challenges, solving problems, and moving the business forward-and you don't wait to be asked. Lifelong learner. You have a growth mindset - you're here to learn, experiment, seek, apply, and provide feedback, share what works with your team, and move on from what doesn't. Resilient adapter. In the face of change and challenges, you bring a thoughtful, calm approach, and a focus on finding the new opportunity. Intentional collaborator. You build positive working relationships across the business, bringing people together to foster new opportunities and to facilitate the efficient flow of information. Critical challenger. You have the trust in your team to ask difficult questions in order to get to the best end result. Active communicator. You listen actively and communicate ideas and information clearly, inclusively, and proactively. Integrated thinker. You look beyond your role and responsibilities to understand how your team's work drives broader organizational goals. Accountable owner. You take pride in the work you're responsible for with a mindset of ultimate accountability and reliability for the outcomes. Bar-raiser. You step up to help your team grow and succeed, even when that means going beyond what might be expected. Accommodations will be provided as requested by candidates taking part in all aspects of the selection process.
Your role at Dynatrace Dynatrace provides software intelligence to simplify cloud complexity and accelerate digital transformation. With automatic and intelligent observability at scale, our all-in-one platform delivers precise answers about the performance and security of applications, the underlying infrastructure, and the experience of all users to enable organizations to innovate faster, collaborate more efficiently, and deliver more value with dramatically less effort. That's why many of the world's largest organizations trust Dynatrace(R) to modernize and automate cloud operations, release better software faster, and deliver unrivalled digital experiences. Job Description As a Data Analytics Consultant , you will work with our newest customers who are just starting their Digital Experience journey with Dynatrace. You will be exposed to a wide variety of clients that span across many different verticals (retail, auto, finance, travel, etc.) to help foster engagement and usage of the Dynatrace Digital Experience components. Your main objective will be to help the customer understand why Digital Experience is critical to their monitoring strategy, while also helping them to take their first steps in Dynatrace tool usage.To achieve your goals, you will receive training to become an expert in our Digital Experience components of Synthetic Monitoring, Real User Monitoring (RUM), and Session Replay. You will be equal parts product evangelist and data analyst as you help customers take their first steps towards solving their most critical data-driven business problems.This role requires excellent customer-facing communication skills as well as great collaboration skills as you work with our internal Dynatrace account teams to help drive digital transformation for our customers. Responsibilities include: A customer-first attitude that focuses on enablement and curiosity as you work to learn the unique needs of each customer as they take their first steps with Digital Experience Becoming adept with our Digital Experience components to find the important pieces of data that will help move the performance needle for your customers Excellent prioritization and organizational skills that will help you manage your day-to-day delivery to a large and varied customer base Looking for opportunities to help your newer customers mature with Digital Experience and expand their usage of Dynatrace Creating concise analysis and enablement deliverables for your clients to highlight the value of Dynatrace with initial investigation into performance fault domains Focusing your efforts with a consultative mindset to identify needs across varied industry verticals What will help you succeed Minimum Requirements: Bachelor's degree in Computer Information Systems, Computer Science, Business, Marketing, Statistics, Mathematics, Economics, or other related disciplines is required. 2-3 years of experience working in a customer success role or data analysis consultative role, including a strong emphasis on client facing communication and presentation expertise Adept and comfortable working in a customer-facing role as a conversation and strategy leader geared toward successful outcomes Fluent understanding of the French langauge as the customer base for this role with be primarily French. Preferred Requirements: Experience in data-driven analysis - excellent at working with, understanding, and analyzing data Basic understanding of web technologies including HTML, JS, CSS, networking, Content Delivery Networks, Cloud; basic understanding of Chrome Dev Tools and Webpage test Familiarity with analysis tools including Google Analytics, Adobe, Advanced Excel, Tableau, SPSS, R, etc. Stellar conceptualization and communication skills. Demonstrated ability to bring business and technical people together around clear product concepts, and to motivate them to deliver whole, working solutions Proven ability to work under pressure and to handle multiple conflicting priorities Recognizes and understands both personal and team dynamics and relationships, is empathetic to stakeholder concerns and effectively influences and persuades Self-starter who thinks proactively and tries to develop solutions rather than wait for an answer Has a desire to learn new technology and deliver successful customer and partner outcomes for stakeholders at all levels Possesses excellent organizational, problem-solving, and analytical skills with a keen attention to detail Why you will love being a Dynatracer A one-product software company creating real value for the largest enterprises and millions of end customers globally, striving for a world where software works perfectly . Working with the latest technologies and at the forefront of innovation in tech on scale; but also, in other areas like marketing, design, or research. A hybrid working model that combines home and in-office work. A team that thinks outside the box, welcomes unconventional ideas and pushes boundaries . An environment that fosters innovation, enables creative collaboration, and allows you to grow . A globally unique and tailor-made career development program recognizing your potential, promoting your strengths, and supporting you in achieving your career goals. Mental health supportOur Employee Assistance Program, powered by Telus Health, offers support for you and your family members. Wellness DaysFour company-designated extra paid days off for you to recharge batteries. FlexibilityOur hybrid working model and flexible working hours offer you the flexibility you need. Employee Stock Purchase PlanPurchase company stock () at a discounted price and become a shareholder. Learn & developCompany-wide learning perks, designated team's learning days, and more. Volunteering dayA day of paid volunteer time to support a community or cause you care about. Regular team eventsWe host Global Culture Parties, Family & Friends at Work Day, Global Breakfasts, Green Weeks, Pride Month, and beyond! International vibeMost of our offices and teams are proudly multicultural. English is our shared language, but we embrace and learn from each other's cultures.Rewards vary depending on your employment type. Some benefits and perks also differ by - explore your city to see what's available there. Benefits and work-life perksWe offer best-in-class core rewards, including paid time off, financial security benefits, retirement savings plans, and health insurance. Beyond that, you'll get other benefits and work-life perks designed to make your ride with us even more rewarding.Dynatrace (NYSE: DT) is the leading AI-powered observability and security platform. We're advancing observability for today's digital businesses, helping transform modern digital ecosystems' complexity into powerful business assets.Our AI-driven insights cut through the noise, allowing customers to focus on what truly matters by automating manual tasks and resolving issues with pinpoint accuracy. Dynatrace offers simplicity, clarity, and reliability at scale to ensure teams can make informed decisions, minimize downtime, and drive their business forward with confidence.
10/05/2026
Full time
Your role at Dynatrace Dynatrace provides software intelligence to simplify cloud complexity and accelerate digital transformation. With automatic and intelligent observability at scale, our all-in-one platform delivers precise answers about the performance and security of applications, the underlying infrastructure, and the experience of all users to enable organizations to innovate faster, collaborate more efficiently, and deliver more value with dramatically less effort. That's why many of the world's largest organizations trust Dynatrace(R) to modernize and automate cloud operations, release better software faster, and deliver unrivalled digital experiences. Job Description As a Data Analytics Consultant , you will work with our newest customers who are just starting their Digital Experience journey with Dynatrace. You will be exposed to a wide variety of clients that span across many different verticals (retail, auto, finance, travel, etc.) to help foster engagement and usage of the Dynatrace Digital Experience components. Your main objective will be to help the customer understand why Digital Experience is critical to their monitoring strategy, while also helping them to take their first steps in Dynatrace tool usage.To achieve your goals, you will receive training to become an expert in our Digital Experience components of Synthetic Monitoring, Real User Monitoring (RUM), and Session Replay. You will be equal parts product evangelist and data analyst as you help customers take their first steps towards solving their most critical data-driven business problems.This role requires excellent customer-facing communication skills as well as great collaboration skills as you work with our internal Dynatrace account teams to help drive digital transformation for our customers. Responsibilities include: A customer-first attitude that focuses on enablement and curiosity as you work to learn the unique needs of each customer as they take their first steps with Digital Experience Becoming adept with our Digital Experience components to find the important pieces of data that will help move the performance needle for your customers Excellent prioritization and organizational skills that will help you manage your day-to-day delivery to a large and varied customer base Looking for opportunities to help your newer customers mature with Digital Experience and expand their usage of Dynatrace Creating concise analysis and enablement deliverables for your clients to highlight the value of Dynatrace with initial investigation into performance fault domains Focusing your efforts with a consultative mindset to identify needs across varied industry verticals What will help you succeed Minimum Requirements: Bachelor's degree in Computer Information Systems, Computer Science, Business, Marketing, Statistics, Mathematics, Economics, or other related disciplines is required. 2-3 years of experience working in a customer success role or data analysis consultative role, including a strong emphasis on client facing communication and presentation expertise Adept and comfortable working in a customer-facing role as a conversation and strategy leader geared toward successful outcomes Fluent understanding of the French langauge as the customer base for this role with be primarily French. Preferred Requirements: Experience in data-driven analysis - excellent at working with, understanding, and analyzing data Basic understanding of web technologies including HTML, JS, CSS, networking, Content Delivery Networks, Cloud; basic understanding of Chrome Dev Tools and Webpage test Familiarity with analysis tools including Google Analytics, Adobe, Advanced Excel, Tableau, SPSS, R, etc. Stellar conceptualization and communication skills. Demonstrated ability to bring business and technical people together around clear product concepts, and to motivate them to deliver whole, working solutions Proven ability to work under pressure and to handle multiple conflicting priorities Recognizes and understands both personal and team dynamics and relationships, is empathetic to stakeholder concerns and effectively influences and persuades Self-starter who thinks proactively and tries to develop solutions rather than wait for an answer Has a desire to learn new technology and deliver successful customer and partner outcomes for stakeholders at all levels Possesses excellent organizational, problem-solving, and analytical skills with a keen attention to detail Why you will love being a Dynatracer A one-product software company creating real value for the largest enterprises and millions of end customers globally, striving for a world where software works perfectly . Working with the latest technologies and at the forefront of innovation in tech on scale; but also, in other areas like marketing, design, or research. A hybrid working model that combines home and in-office work. A team that thinks outside the box, welcomes unconventional ideas and pushes boundaries . An environment that fosters innovation, enables creative collaboration, and allows you to grow . A globally unique and tailor-made career development program recognizing your potential, promoting your strengths, and supporting you in achieving your career goals. Mental health supportOur Employee Assistance Program, powered by Telus Health, offers support for you and your family members. Wellness DaysFour company-designated extra paid days off for you to recharge batteries. FlexibilityOur hybrid working model and flexible working hours offer you the flexibility you need. Employee Stock Purchase PlanPurchase company stock () at a discounted price and become a shareholder. Learn & developCompany-wide learning perks, designated team's learning days, and more. Volunteering dayA day of paid volunteer time to support a community or cause you care about. Regular team eventsWe host Global Culture Parties, Family & Friends at Work Day, Global Breakfasts, Green Weeks, Pride Month, and beyond! International vibeMost of our offices and teams are proudly multicultural. English is our shared language, but we embrace and learn from each other's cultures.Rewards vary depending on your employment type. Some benefits and perks also differ by - explore your city to see what's available there. Benefits and work-life perksWe offer best-in-class core rewards, including paid time off, financial security benefits, retirement savings plans, and health insurance. Beyond that, you'll get other benefits and work-life perks designed to make your ride with us even more rewarding.Dynatrace (NYSE: DT) is the leading AI-powered observability and security platform. We're advancing observability for today's digital businesses, helping transform modern digital ecosystems' complexity into powerful business assets.Our AI-driven insights cut through the noise, allowing customers to focus on what truly matters by automating manual tasks and resolving issues with pinpoint accuracy. Dynatrace offers simplicity, clarity, and reliability at scale to ensure teams can make informed decisions, minimize downtime, and drive their business forward with confidence.
Maidenhead, United Kingdom M365 Applications Specialist Purpose of the Role The M365 Applications Specialist is responsible for the design, configuration, support and continuous improvement of the Microsoft 365 application estate that the customer's staff and partners use every day. This includes Exchange Online, Microsoft Teams (including Teams Phone where applicable), OneDrive for Business, SharePoint Online (in collaboration with the SharePoint Specialist), Microsoft Loop, Planner, Forms, Stream, Viva, and the integration layer between these workloads and Power Platform, Dataverse, Dynamics 365, and Microsoft Fabric. The role sits at the intersection of operations and solutioning. On a typical day the post-holder will close P3 service requests in the morning (mailbox provisioning, Teams policy changes, sharing rule adjustments), spend the afternoon designing a Power Automate flow tied to a SharePoint list for a business unit, and finish by reviewing release notes for the next M365 monthly update and authoring a change request for CAB. Key Technical Responsibilities Administer Microsoft 365 tenants across all in-scope programme areas via the Microsoft 365 Admin Center, Exchange Admin Center, Teams Admin Center, SharePoint Admin Center, and corresponding PowerShell modules. Manage tenant level configuration: domains, DNS records (MX, SPF, DKIM, DMARC, autodiscover), licence assignment (group based licensing), service plans, organisation wide settings, and cross tenant access for B2B. Operate Exchange Online including mailbox lifecycle, shared / resource / room mailboxes, transport rules, connectors, anti spam / anti phishing policies (Defender for Office 365 Plan 1/2), eDiscovery (standard and premium), retention policies and labels, journaling, and hybrid mail flow where applicable. Administer Microsoft Teams: messaging policies, meeting policies, app permission policies, Teams templates, channels, private channels, shared channels (Teams Connect), live events, voice (calling plans / Direct Routing if in scope), Teams Rooms devices, and Teams telemetry via Call Quality Dashboard. Administer OneDrive for Business including storage quotas, sharing controls, retention, restore, OneDrive sync issues (ODSyncReport), and Known Folder Move. Application Solution Delivery Design and deliver business solutions using a fit first approach across the M365 stack: SharePoint lists / libraries, Lists, Planner, Forms, Power Automate flows, and Power Apps where appropriate, before recommending custom development. Build Power Automate cloud flows (automated, instant, scheduled, business process flows) including approval flows, integration with Dataverse, SharePoint, Outlook, Teams adaptive cards, and HTTP / custom connectors. Develop and maintain Power Apps canvas and model driven apps, including Dataverse table design, business rules, security roles, and ALM through Power Platform Solutions. Integrate solutions with Dataverse, Dynamics 365 (existing CRM estate), legacy and current SQL Server versions, and Azure resources via on premises data gateway, dataflows, and APIs. Author SharePoint Framework (SPFx) web parts and extensions, custom Teams apps, Microsoft Graph integrated solutions, and Office Add ins where requirements exceed low code capability. Microsoft Fabric and Power BI Integration Support Microsoft Fabric workspaces including OneLake, Lakehouse / Warehouse models, semantic models, and Power BI report distribution; coordinate with the Azure Specialist on capacity sizing. Operate Power BI Pro / Premium tenant settings, gateways, dataset refresh schedules, RLS / OLS, deployment pipelines, and workspace governance. Application Lifecycle Management and Governance Apply the Microsoft Power Platform Center of Excellence (CoE) Starter Kit to enforce environment strategy, DLP policies, connector governance, maker auditing, and orphaned app management. Use Power Platform pipelines (or Azure DevOps with Power Platform Build Tools) for solution deployment between development, test, and production environments. Maintain solution documentation, technical design documents (TDDs), and operational runbooks for every application in production. Operate change management for application changes through CAB; deliver pre change validation, rollback plan, and post change verification. Service Operations Resolve M365 application incidents and service requests at L2/L3 within the contractual SLAs (P1 1h/4h; P2 4h/1WD; P3 1WD/3WD), liaising with Microsoft Support (Premier / Unified) for vendor driven analysis at Level 4. Author and execute service requests including conditional access policy adjustments for application access, new Power Platform non Production environment provisioning, Teams policy changes, mailbox provisioning, and DLP policy refinements. Support adoption and change management, including delivery of training collateral, champion programmes, and Microsoft Adoption Score interpretation. Contribute to monthly service reports with application KPIs (Teams call quality, Exchange Online availability, mailbox size trends, Power Platform consumption, app inventory). Mandatory Technical Skills Microsoft 365 service administration across Exchange Online, SharePoint Online, OneDrive, Teams, and Defender for Office 365. Power Platform development with Power Automate (cloud flows, business process flows, AI Builder familiarity), Power Apps (canvas and model driven), Dataverse modelling, and Power BI. PowerShell across ExchangeOnlineManagement, MicrosoftTeams, PnP.PowerShell, Microsoft Graph PowerShell SDK, and the Power Apps for Makers / Admins modules. SharePoint Online deep configuration including modern site collections, hub sites, site designs / scripts, search architecture, content types, term store, and permissions. REST and Microsoft Graph API integration; OAuth 2.0 application registrations, delegated vs application permissions, certificate based auth, and rate limit handling. ALM for Power Platform: solutions, environment strategy, pipelines, source control with Git, and managed vs unmanaged solution discipline. ITIL v4 incident, problem and change management on a Microsoft estate. Desirable Technical Skills SharePoint Framework (SPFx), TypeScript, React; experience packaging and deploying SPFx web parts and extensions. Microsoft Copilot Studio (formerly Power Virtual Agents) and Copilot for Microsoft 365 readiness. Microsoft Loop, Viva Engage / Insights / Topics. Microsoft Fabric capacity, OneLake, Lakehouse, and Direct Lake mode. Azure Logic Apps and Azure Functions (.NET / Node) for advanced integrations beyond Power Platform connector limits. Robotic Process Automation using Power Automate Desktop. Required Certifications Microsoft 365 Certified: Administrator Expert (MS-102) - mandatory. Microsoft Certified: Power Platform Functional Consultant Associate (PL-200) - mandatory. Microsoft 365 Certified: Teams Administrator Associate (MS-700) - preferred.
10/05/2026
Full time
Maidenhead, United Kingdom M365 Applications Specialist Purpose of the Role The M365 Applications Specialist is responsible for the design, configuration, support and continuous improvement of the Microsoft 365 application estate that the customer's staff and partners use every day. This includes Exchange Online, Microsoft Teams (including Teams Phone where applicable), OneDrive for Business, SharePoint Online (in collaboration with the SharePoint Specialist), Microsoft Loop, Planner, Forms, Stream, Viva, and the integration layer between these workloads and Power Platform, Dataverse, Dynamics 365, and Microsoft Fabric. The role sits at the intersection of operations and solutioning. On a typical day the post-holder will close P3 service requests in the morning (mailbox provisioning, Teams policy changes, sharing rule adjustments), spend the afternoon designing a Power Automate flow tied to a SharePoint list for a business unit, and finish by reviewing release notes for the next M365 monthly update and authoring a change request for CAB. Key Technical Responsibilities Administer Microsoft 365 tenants across all in-scope programme areas via the Microsoft 365 Admin Center, Exchange Admin Center, Teams Admin Center, SharePoint Admin Center, and corresponding PowerShell modules. Manage tenant level configuration: domains, DNS records (MX, SPF, DKIM, DMARC, autodiscover), licence assignment (group based licensing), service plans, organisation wide settings, and cross tenant access for B2B. Operate Exchange Online including mailbox lifecycle, shared / resource / room mailboxes, transport rules, connectors, anti spam / anti phishing policies (Defender for Office 365 Plan 1/2), eDiscovery (standard and premium), retention policies and labels, journaling, and hybrid mail flow where applicable. Administer Microsoft Teams: messaging policies, meeting policies, app permission policies, Teams templates, channels, private channels, shared channels (Teams Connect), live events, voice (calling plans / Direct Routing if in scope), Teams Rooms devices, and Teams telemetry via Call Quality Dashboard. Administer OneDrive for Business including storage quotas, sharing controls, retention, restore, OneDrive sync issues (ODSyncReport), and Known Folder Move. Application Solution Delivery Design and deliver business solutions using a fit first approach across the M365 stack: SharePoint lists / libraries, Lists, Planner, Forms, Power Automate flows, and Power Apps where appropriate, before recommending custom development. Build Power Automate cloud flows (automated, instant, scheduled, business process flows) including approval flows, integration with Dataverse, SharePoint, Outlook, Teams adaptive cards, and HTTP / custom connectors. Develop and maintain Power Apps canvas and model driven apps, including Dataverse table design, business rules, security roles, and ALM through Power Platform Solutions. Integrate solutions with Dataverse, Dynamics 365 (existing CRM estate), legacy and current SQL Server versions, and Azure resources via on premises data gateway, dataflows, and APIs. Author SharePoint Framework (SPFx) web parts and extensions, custom Teams apps, Microsoft Graph integrated solutions, and Office Add ins where requirements exceed low code capability. Microsoft Fabric and Power BI Integration Support Microsoft Fabric workspaces including OneLake, Lakehouse / Warehouse models, semantic models, and Power BI report distribution; coordinate with the Azure Specialist on capacity sizing. Operate Power BI Pro / Premium tenant settings, gateways, dataset refresh schedules, RLS / OLS, deployment pipelines, and workspace governance. Application Lifecycle Management and Governance Apply the Microsoft Power Platform Center of Excellence (CoE) Starter Kit to enforce environment strategy, DLP policies, connector governance, maker auditing, and orphaned app management. Use Power Platform pipelines (or Azure DevOps with Power Platform Build Tools) for solution deployment between development, test, and production environments. Maintain solution documentation, technical design documents (TDDs), and operational runbooks for every application in production. Operate change management for application changes through CAB; deliver pre change validation, rollback plan, and post change verification. Service Operations Resolve M365 application incidents and service requests at L2/L3 within the contractual SLAs (P1 1h/4h; P2 4h/1WD; P3 1WD/3WD), liaising with Microsoft Support (Premier / Unified) for vendor driven analysis at Level 4. Author and execute service requests including conditional access policy adjustments for application access, new Power Platform non Production environment provisioning, Teams policy changes, mailbox provisioning, and DLP policy refinements. Support adoption and change management, including delivery of training collateral, champion programmes, and Microsoft Adoption Score interpretation. Contribute to monthly service reports with application KPIs (Teams call quality, Exchange Online availability, mailbox size trends, Power Platform consumption, app inventory). Mandatory Technical Skills Microsoft 365 service administration across Exchange Online, SharePoint Online, OneDrive, Teams, and Defender for Office 365. Power Platform development with Power Automate (cloud flows, business process flows, AI Builder familiarity), Power Apps (canvas and model driven), Dataverse modelling, and Power BI. PowerShell across ExchangeOnlineManagement, MicrosoftTeams, PnP.PowerShell, Microsoft Graph PowerShell SDK, and the Power Apps for Makers / Admins modules. SharePoint Online deep configuration including modern site collections, hub sites, site designs / scripts, search architecture, content types, term store, and permissions. REST and Microsoft Graph API integration; OAuth 2.0 application registrations, delegated vs application permissions, certificate based auth, and rate limit handling. ALM for Power Platform: solutions, environment strategy, pipelines, source control with Git, and managed vs unmanaged solution discipline. ITIL v4 incident, problem and change management on a Microsoft estate. Desirable Technical Skills SharePoint Framework (SPFx), TypeScript, React; experience packaging and deploying SPFx web parts and extensions. Microsoft Copilot Studio (formerly Power Virtual Agents) and Copilot for Microsoft 365 readiness. Microsoft Loop, Viva Engage / Insights / Topics. Microsoft Fabric capacity, OneLake, Lakehouse, and Direct Lake mode. Azure Logic Apps and Azure Functions (.NET / Node) for advanced integrations beyond Power Platform connector limits. Robotic Process Automation using Power Automate Desktop. Required Certifications Microsoft 365 Certified: Administrator Expert (MS-102) - mandatory. Microsoft Certified: Power Platform Functional Consultant Associate (PL-200) - mandatory. Microsoft 365 Certified: Teams Administrator Associate (MS-700) - preferred.
Daintta are a rapidly growing, values-driven consultancy delivering mission-critical data, technology, and engineering solutions across the UK public sector. We partner with clients in Defence, National Security, Law Enforcement, and wider Government to strengthen the UK's resilience and operational advantage through innovative, data-driven insights. We are seeking a Software Engineer with proven experience in the Public Safety sector to design and deliver secure, scalable software systems supporting our clients' most important missions. You'll be joining a collaborative, purpose-led team committed to transparency, fairness, and daring innovation. As a Software Engineer (Public Safety), you will work alongside stakeholders, programme leads, and multi-disciplinary teams to design, develop, and maintain software systems that directly support public safety capabilities. You will apply your software engineering expertise within classified or restricted environments, ensuring security, reliability, and compliance with organisational standards and industry best practice. Key Responsibilities Work closely with clients to understand mission requirements and translate them into robust software solutions. Design, develop, test, and deploy high-quality, secure software using approved toolchains and environments. Contribute to systems that enhance situational awareness, command and control, cyber defence, and decision-support capabilities. Develop clean, well-documented, and maintainable code in accordance with relevant coding standards and security requirements. Participate in code reviews, peer testing, and design assurance activities to maintain delivery quality in secure environments. Collaborate with systems engineers, data scientists, and solution architects to deliver integrated solutions across restricted environments. Apply DevSecOps principles, CI/CD pipelines, and containerisation technologies (e.g. Docker, Kubernetes) to projects where appropriate. Keep up to date with emerging public safety technology trends, secure software frameworks, and government digital standards. Contribute to bid and proposal work, technical presentations, and client demonstrations. Support Daintta's growth in the public safety sector through mentoring, technical input, and alignment with company strategy. Helping to support & grow Daintta by actively inputting into the company strategy and helping to shape our future. Representing us and our core values: Transparent, Fair, and Daring. Skills/Knowledge The role requires the following key skills / knowledge, non-exhaustively: Proven experience delivering software engineering projects within the UK Public Safety ecosystem. Strong knowledge of secure software development practices and handling sensitive information appropriately. Proficiency in one or more programming languages: Python, Java, C++, Rust, or Go. Familiarity with relevant software development frameworks and toolsets, such as Jenkins, GitLab CI, pytest, and OpenAPI. Experience working within Unix/Linux environments and with database systems (SQL or NoSQL). Familiarity with secure by design principles, and working in cross-domain environments. Hands-on experience with Agile or Scrum delivery methods, ideally in secure or hybrid cloud environments. Strong analytical, problem-solving, and communication skills; able to convey complex technical information clearly to non-technical stakeholders. Knowledge of cloud platforms (AWS, Azure, etc.) and DevOps practices (CI/CD, infrastructure-as-code). Commitment to producing high-quality, mission-ready software underpinned by robust testing and assurance. What's in it for you? In addition to being rewarded fairly for your contribution to the business, you get to work in a dynamic organisation that is agile and responsive. A business that is growing fast and where you get to drive and shape the future. A place where you are respected by everyone and your voice is important. Somewhere where you can be innovative and creative. A place where you have the opportunity to learn about all aspects of business from marketing to sales, to delivery and business operations. Benefits We believe in supporting our people both professionally and personally. Here's what you can expect when you join us: Time Off: 25 days annual leave, plus bank holidays Up to 3 days annual volunteering leave - give back to the community Competitive maternity, paternity, shared parental leave & compassionate leave Health & Wellness: Comprehensive Private Health Insurance Employee Assistance Programme - 24/7 support services £2,000 Flex Cash Allowance, paid pro-rata over the year Financial Benefits: 5% pension contribution Discretionary company awards and bonuses, based on performance and company targets Access to Electric Vehicle (EV) Salary Sacrifice scheme Professional Development Up to £1,000 annual training budget (access to additional training and development budget via business case) Up to 5 days annual training leave 1 professional membership paid annually Up to £200 of additional IT budget for new joiners Location? Hybrid where possible, but likely to be mostly on client site with infrequent days working from one of the Daintta offices (London or Cheltenham). Security information Due to the nature of this position, you must be willing and eligible to achieve a minimum of SC clearance, and it is desirable to attain DV clearance. Strong preference is to hold an existing DV clearance. To qualify, you must be a British Citizen and have resided in the UK for the last 5 years. For more information about clearance eligibility, please see
10/05/2026
Full time
Daintta are a rapidly growing, values-driven consultancy delivering mission-critical data, technology, and engineering solutions across the UK public sector. We partner with clients in Defence, National Security, Law Enforcement, and wider Government to strengthen the UK's resilience and operational advantage through innovative, data-driven insights. We are seeking a Software Engineer with proven experience in the Public Safety sector to design and deliver secure, scalable software systems supporting our clients' most important missions. You'll be joining a collaborative, purpose-led team committed to transparency, fairness, and daring innovation. As a Software Engineer (Public Safety), you will work alongside stakeholders, programme leads, and multi-disciplinary teams to design, develop, and maintain software systems that directly support public safety capabilities. You will apply your software engineering expertise within classified or restricted environments, ensuring security, reliability, and compliance with organisational standards and industry best practice. Key Responsibilities Work closely with clients to understand mission requirements and translate them into robust software solutions. Design, develop, test, and deploy high-quality, secure software using approved toolchains and environments. Contribute to systems that enhance situational awareness, command and control, cyber defence, and decision-support capabilities. Develop clean, well-documented, and maintainable code in accordance with relevant coding standards and security requirements. Participate in code reviews, peer testing, and design assurance activities to maintain delivery quality in secure environments. Collaborate with systems engineers, data scientists, and solution architects to deliver integrated solutions across restricted environments. Apply DevSecOps principles, CI/CD pipelines, and containerisation technologies (e.g. Docker, Kubernetes) to projects where appropriate. Keep up to date with emerging public safety technology trends, secure software frameworks, and government digital standards. Contribute to bid and proposal work, technical presentations, and client demonstrations. Support Daintta's growth in the public safety sector through mentoring, technical input, and alignment with company strategy. Helping to support & grow Daintta by actively inputting into the company strategy and helping to shape our future. Representing us and our core values: Transparent, Fair, and Daring. Skills/Knowledge The role requires the following key skills / knowledge, non-exhaustively: Proven experience delivering software engineering projects within the UK Public Safety ecosystem. Strong knowledge of secure software development practices and handling sensitive information appropriately. Proficiency in one or more programming languages: Python, Java, C++, Rust, or Go. Familiarity with relevant software development frameworks and toolsets, such as Jenkins, GitLab CI, pytest, and OpenAPI. Experience working within Unix/Linux environments and with database systems (SQL or NoSQL). Familiarity with secure by design principles, and working in cross-domain environments. Hands-on experience with Agile or Scrum delivery methods, ideally in secure or hybrid cloud environments. Strong analytical, problem-solving, and communication skills; able to convey complex technical information clearly to non-technical stakeholders. Knowledge of cloud platforms (AWS, Azure, etc.) and DevOps practices (CI/CD, infrastructure-as-code). Commitment to producing high-quality, mission-ready software underpinned by robust testing and assurance. What's in it for you? In addition to being rewarded fairly for your contribution to the business, you get to work in a dynamic organisation that is agile and responsive. A business that is growing fast and where you get to drive and shape the future. A place where you are respected by everyone and your voice is important. Somewhere where you can be innovative and creative. A place where you have the opportunity to learn about all aspects of business from marketing to sales, to delivery and business operations. Benefits We believe in supporting our people both professionally and personally. Here's what you can expect when you join us: Time Off: 25 days annual leave, plus bank holidays Up to 3 days annual volunteering leave - give back to the community Competitive maternity, paternity, shared parental leave & compassionate leave Health & Wellness: Comprehensive Private Health Insurance Employee Assistance Programme - 24/7 support services £2,000 Flex Cash Allowance, paid pro-rata over the year Financial Benefits: 5% pension contribution Discretionary company awards and bonuses, based on performance and company targets Access to Electric Vehicle (EV) Salary Sacrifice scheme Professional Development Up to £1,000 annual training budget (access to additional training and development budget via business case) Up to 5 days annual training leave 1 professional membership paid annually Up to £200 of additional IT budget for new joiners Location? Hybrid where possible, but likely to be mostly on client site with infrequent days working from one of the Daintta offices (London or Cheltenham). Security information Due to the nature of this position, you must be willing and eligible to achieve a minimum of SC clearance, and it is desirable to attain DV clearance. Strong preference is to hold an existing DV clearance. To qualify, you must be a British Citizen and have resided in the UK for the last 5 years. For more information about clearance eligibility, please see
Overview VE3 is a technology and business consultancy focused on delivering end-to-end technology solutions and products. We have successfully serviced enterprises across multiple markets, including the public and private sectors. Our services span all aspects of business, providing a holistic approach to managing an organization. We are committed to providing technical innovations and tools that empower organizations with critical information to facilitate decision-making that results in business transformation through cost savings and increased operational efficiency. Our commitment to quality is adopted throughout the organization and sets the foundation for delivering our full suite of capabilities. Job Description M365 Applications Specialist (Freelance/Contract) Purpose of the Role The M365 Applications Specialist is responsible for the design, configuration, support and continuous improvement of the Microsoft 365 application estate that the customer's staff and partners use every day. This includes Exchange Online, Microsoft Teams (including Teams Phone where applicable), OneDrive for Business, SharePoint Online (in collaboration with the SharePoint Specialist), Microsoft Loop, Planner, Forms, Stream, Viva, and the integration layer between these workloads and Power Platform, Dataverse, Dynamics 365, and Microsoft Fabric. The role sits at the intersection of operations and solutioning. On a typical day the post-holder will close P3 service requests in the morning (mailbox provisioning, Teams policy changes, sharing rule adjustments), spend the afternoon designing a Power Automate flow tied to a SharePoint list for a business unit, and finish by reviewing release notes for the next M365 monthly update and authoring a change request for CAB. Requirements Key Technical Responsibilities Administer Microsoft 365 tenants across all in-scope programme areas via the Microsoft 365 Admin Center, Exchange Admin Center, Teams Admin Center, SharePoint Admin Center, and corresponding PowerShell modules. Manage tenant-level configuration: domains, DNS records (MX, SPF, DKIM, DMARC, autodiscover), licence assignment (group-based licensing), service plans, organisation-wide settings, and cross-tenant access for B2B. Operate Exchange Online including mailbox lifecycle, shared / resource / room mailboxes, transport rules, connectors, anti-spam / anti-phishing policies (Defender for Office 365 Plan 1/2), eDiscovery (standard and premium), retention policies and labels, journaling, and hybrid mail flow where applicable. Administer Microsoft Teams: messaging policies, meeting policies, app permission policies, Teams templates, channels, private channels, shared channels (Teams Connect), live events, voice (calling plans / Direct Routing if in scope), Teams Rooms devices, and Teams telemetry via Call Quality Dashboard. Administer OneDrive for Business including storage quotas, sharing controls, retention, restore, OneDrive sync issues (ODSyncReport), and Known Folder Move. Application Solution Delivery Design and deliver business solutions using a fit-first approach across the M365 stack: SharePoint lists / libraries, Lists, Planner, Forms, Power Automate flows, and Power Apps where appropriate, before recommending custom development. Build Power Automate cloud flows (automated, instant, scheduled, business process flows) including approval flows, integration with Dataverse, SharePoint, Outlook, Teams adaptive cards, and HTTP / custom connectors. Develop and maintain Power Apps canvas and model-driven apps, including Dataverse table design, business rules, security roles, and ALM through Power Platform Solutions. Integrate solutions with Dataverse, Dynamics 365 (existing CRM estate), legacy and current SQL Server versions, and Azure resources via on-premises data gateway, dataflows, and APIs. Author SharePoint Framework (SPFx) web parts and extensions, custom Teams apps, Microsoft Graph-integrated solutions, and Office Add-ins where requirements exceed low-code capability. Microsoft Fabric and Power BI Integration Support Microsoft Fabric workspaces including OneLake, Lakehouse / Warehouse models, semantic models, and Power BI report distribution; coordinate with the Azure Specialist on capacity sizing. Operate Power BI Pro / Premium tenant settings, gateways, dataset refresh schedules, RLS / OLS, deployment pipelines, and workspace governance. Application Lifecycle Management and Governance Apply the Microsoft Power Platform Center of Excellence (CoE) Starter Kit to enforce environment strategy, DLP policies, connector governance, maker auditing, and orphaned-app management. Use Power Platform pipelines (or Azure DevOps with Power Platform Build Tools) for solution deployment between development, test, and production environments. Maintain solution documentation, technical design documents (TDDs), and operational runbooks for every application in production. Operate change management for application changes through CAB; deliver pre-change validation, rollback plan, and post-change verification. Service Operations Resolve M365 application incidents and service requests at L2/L3 within the contractual SLAs (P1 1h/4h; P2 4h/1WD; P3 1WD/3WD), liaising with Microsoft Support (Premier / Unified) for vendor-driven analysis at Level 4. Author and execute service requests including conditional access policy adjustments for application access, new Power Platform non-Production environment provisioning, Teams policy changes, mailbox provisioning, and DLP policy refinements. Support adoption and change management, including delivery of training collateral, champion programmes, and Microsoft Adoption Score interpretation. Contribute to monthly service reports with application KPIs (Teams call quality, Exchange Online availability, mailbox size trends, Power Platform consumption, app inventory). Mandatory Technical Skills Microsoft 365 service administration across Exchange Online, SharePoint Online, OneDrive, Teams, and Defender for Office 365. Power Platform development with Power Automate (cloud flows, business process flows, AI Builder familiarity), Power Apps (canvas and model-driven), Dataverse modelling, and Power BI. PowerShell across ExchangeOnlineManagement, MicrosoftTeams, PnP.PowerShell, Microsoft Graph PowerShell SDK, and the Power Apps for Makers / Admins modules. SharePoint Online deep configuration including modern site collections, hub sites, site designs / scripts, search architecture, content types, term store, and permissions. REST and Microsoft Graph API integration; OAuth 2.0 application registrations, delegated vs application permissions, certificate-based auth, and rate-limit handling. ALM for Power Platform: solutions, environment strategy, pipelines, source control with Git, and managed vs unmanaged solution discipline. ITIL v4 incident, problem and change management on a Microsoft estate. Desirable Technical Skills SharePoint Framework (SPFx), TypeScript, React; experience packaging and deploying SPFx web parts and extensions. Microsoft Copilot Studio (formerly Power Virtual Agents) and Copilot for Microsoft 365 readiness. Microsoft Loop, Viva Engage / Insights / Topics. Microsoft Fabric capacity, OneLake, Lakehouse, and Direct Lake mode. Azure Logic Apps and Azure Functions (.NET / Node) for advanced integrations beyond Power Platform connector limits. Robotic Process Automation using Power Automate Desktop. Required Certifications Microsoft 365 Certified: Administrator Expert (MS-102) - mandatory. Microsoft Certified: Power Platform Functional Consultant Associate (PL-200) - mandatory. Microsoft 365 Certified: Teams Administrator Associate (MS-700) - preferred.
10/05/2026
Full time
Overview VE3 is a technology and business consultancy focused on delivering end-to-end technology solutions and products. We have successfully serviced enterprises across multiple markets, including the public and private sectors. Our services span all aspects of business, providing a holistic approach to managing an organization. We are committed to providing technical innovations and tools that empower organizations with critical information to facilitate decision-making that results in business transformation through cost savings and increased operational efficiency. Our commitment to quality is adopted throughout the organization and sets the foundation for delivering our full suite of capabilities. Job Description M365 Applications Specialist (Freelance/Contract) Purpose of the Role The M365 Applications Specialist is responsible for the design, configuration, support and continuous improvement of the Microsoft 365 application estate that the customer's staff and partners use every day. This includes Exchange Online, Microsoft Teams (including Teams Phone where applicable), OneDrive for Business, SharePoint Online (in collaboration with the SharePoint Specialist), Microsoft Loop, Planner, Forms, Stream, Viva, and the integration layer between these workloads and Power Platform, Dataverse, Dynamics 365, and Microsoft Fabric. The role sits at the intersection of operations and solutioning. On a typical day the post-holder will close P3 service requests in the morning (mailbox provisioning, Teams policy changes, sharing rule adjustments), spend the afternoon designing a Power Automate flow tied to a SharePoint list for a business unit, and finish by reviewing release notes for the next M365 monthly update and authoring a change request for CAB. Requirements Key Technical Responsibilities Administer Microsoft 365 tenants across all in-scope programme areas via the Microsoft 365 Admin Center, Exchange Admin Center, Teams Admin Center, SharePoint Admin Center, and corresponding PowerShell modules. Manage tenant-level configuration: domains, DNS records (MX, SPF, DKIM, DMARC, autodiscover), licence assignment (group-based licensing), service plans, organisation-wide settings, and cross-tenant access for B2B. Operate Exchange Online including mailbox lifecycle, shared / resource / room mailboxes, transport rules, connectors, anti-spam / anti-phishing policies (Defender for Office 365 Plan 1/2), eDiscovery (standard and premium), retention policies and labels, journaling, and hybrid mail flow where applicable. Administer Microsoft Teams: messaging policies, meeting policies, app permission policies, Teams templates, channels, private channels, shared channels (Teams Connect), live events, voice (calling plans / Direct Routing if in scope), Teams Rooms devices, and Teams telemetry via Call Quality Dashboard. Administer OneDrive for Business including storage quotas, sharing controls, retention, restore, OneDrive sync issues (ODSyncReport), and Known Folder Move. Application Solution Delivery Design and deliver business solutions using a fit-first approach across the M365 stack: SharePoint lists / libraries, Lists, Planner, Forms, Power Automate flows, and Power Apps where appropriate, before recommending custom development. Build Power Automate cloud flows (automated, instant, scheduled, business process flows) including approval flows, integration with Dataverse, SharePoint, Outlook, Teams adaptive cards, and HTTP / custom connectors. Develop and maintain Power Apps canvas and model-driven apps, including Dataverse table design, business rules, security roles, and ALM through Power Platform Solutions. Integrate solutions with Dataverse, Dynamics 365 (existing CRM estate), legacy and current SQL Server versions, and Azure resources via on-premises data gateway, dataflows, and APIs. Author SharePoint Framework (SPFx) web parts and extensions, custom Teams apps, Microsoft Graph-integrated solutions, and Office Add-ins where requirements exceed low-code capability. Microsoft Fabric and Power BI Integration Support Microsoft Fabric workspaces including OneLake, Lakehouse / Warehouse models, semantic models, and Power BI report distribution; coordinate with the Azure Specialist on capacity sizing. Operate Power BI Pro / Premium tenant settings, gateways, dataset refresh schedules, RLS / OLS, deployment pipelines, and workspace governance. Application Lifecycle Management and Governance Apply the Microsoft Power Platform Center of Excellence (CoE) Starter Kit to enforce environment strategy, DLP policies, connector governance, maker auditing, and orphaned-app management. Use Power Platform pipelines (or Azure DevOps with Power Platform Build Tools) for solution deployment between development, test, and production environments. Maintain solution documentation, technical design documents (TDDs), and operational runbooks for every application in production. Operate change management for application changes through CAB; deliver pre-change validation, rollback plan, and post-change verification. Service Operations Resolve M365 application incidents and service requests at L2/L3 within the contractual SLAs (P1 1h/4h; P2 4h/1WD; P3 1WD/3WD), liaising with Microsoft Support (Premier / Unified) for vendor-driven analysis at Level 4. Author and execute service requests including conditional access policy adjustments for application access, new Power Platform non-Production environment provisioning, Teams policy changes, mailbox provisioning, and DLP policy refinements. Support adoption and change management, including delivery of training collateral, champion programmes, and Microsoft Adoption Score interpretation. Contribute to monthly service reports with application KPIs (Teams call quality, Exchange Online availability, mailbox size trends, Power Platform consumption, app inventory). Mandatory Technical Skills Microsoft 365 service administration across Exchange Online, SharePoint Online, OneDrive, Teams, and Defender for Office 365. Power Platform development with Power Automate (cloud flows, business process flows, AI Builder familiarity), Power Apps (canvas and model-driven), Dataverse modelling, and Power BI. PowerShell across ExchangeOnlineManagement, MicrosoftTeams, PnP.PowerShell, Microsoft Graph PowerShell SDK, and the Power Apps for Makers / Admins modules. SharePoint Online deep configuration including modern site collections, hub sites, site designs / scripts, search architecture, content types, term store, and permissions. REST and Microsoft Graph API integration; OAuth 2.0 application registrations, delegated vs application permissions, certificate-based auth, and rate-limit handling. ALM for Power Platform: solutions, environment strategy, pipelines, source control with Git, and managed vs unmanaged solution discipline. ITIL v4 incident, problem and change management on a Microsoft estate. Desirable Technical Skills SharePoint Framework (SPFx), TypeScript, React; experience packaging and deploying SPFx web parts and extensions. Microsoft Copilot Studio (formerly Power Virtual Agents) and Copilot for Microsoft 365 readiness. Microsoft Loop, Viva Engage / Insights / Topics. Microsoft Fabric capacity, OneLake, Lakehouse, and Direct Lake mode. Azure Logic Apps and Azure Functions (.NET / Node) for advanced integrations beyond Power Platform connector limits. Robotic Process Automation using Power Automate Desktop. Required Certifications Microsoft 365 Certified: Administrator Expert (MS-102) - mandatory. Microsoft Certified: Power Platform Functional Consultant Associate (PL-200) - mandatory. Microsoft 365 Certified: Teams Administrator Associate (MS-700) - preferred.
We are seeking an experienced Information Systems Manager to own, lead, and evolve the core business systems landscape within Berkhamsted school, a multisite independent school environment all based in Berkhamsted town. This is a pivotal role, bridging IT, Data, Finance, HR, and Academic teams, ensuring business critical platforms are reliable, well governed, secure, and delivering real organisational insight. You will have end to end ownership of systems including iSAMS (MIS), iTrent (HR & Payroll) and Sage (Finance), working closely with internal stakeholders and external partners to drive continuous improvement, automation, and high quality reporting. Why Berkhamsted School? This is a high impact role offering real ownership, autonomy, and the chance to modernise and improve how data and systems support education. You'll work closely with senior leaders, influence strategy, and help shape the future of business systems across the school. Berkhamsted is a well developed, well funded and digitally progressive organisation with a substantial IT team as evidenced by their annual IT Conference. Always with a view to the future they facilitate excellent rounded education whilst building digital literacy and resilience. It was one of the first schools to implement 1 1 devices which has enabled digital learning across the school. In addition to a close knit team of IT professionals, you'll receive excellent benefits including access to facilities, free lunches during term time, excellent pension and a host of other benefits. This is primarily an onsite role, easily accessible by car from M25 and M1, and mainline train stations from London or Midlands, however Hybrid may also be considered in time or for the right candidate. Key Responsibilities Business Systems Ownership Act as product owner for core platforms: iSAMS, iTrent and Sage, plus associated integrations and portals Plan and deliver upgrades, patches, and annual cycles (e.g. payroll year end, iSAMS rollovers, Sage updates) Ensure system availability, performance, licensing compliance and vendor SLA management Data, Reporting & Insights Lead the analytics roadmap using Power BI, delivering executive dashboards and governed datasets Maintain and evolve SQL based reporting (SSRS, SAP Business Objects) Champion data quality, ownership, and standards across student, staff and finance data Integrations & Security Own integrations between business systems and identity platforms (Entra ID / Azure AD), finance, HR and academic tools Ensure secure access models, SSO/MFA configuration, and least privilege principles Support audits, compliance requirements, and statutory returns Leadership & Collaboration Line manage Business Systems staff and embed strong service discipline Partner with Finance, HR, Data and Academic leadership to translate operational needs into system improvements Manage third party suppliers, consultants and implementation partners Continuous Improvement Identify and deliver automation and digital process improvements using low code tools (Power Platform) Lead small to medium scale projects with clear benefits, governance and change management What We're Looking For Essential Experience Proven ownership of a school MIS (ideally iSAMS but will also consider Schoolbase, sims, arbor, bromcom etc) and related HR/Finance systems Strong working knowledge of SQL, reporting tools, and data models Experience delivering system upgrades, migrations and integrations with third party vendors Hands on capability with tools such as Power BI, PowerShell, T SQL, APIs, IIS and SharePoint Confident stakeholder manager with the ability to explain technical concepts clearly Desirable Experience in the education sector, ideally multisite Exposure to Power Platform, Dataverse, or Azure data services Familiarity with Agile, Kanban or ITIL ways of working
10/05/2026
Full time
We are seeking an experienced Information Systems Manager to own, lead, and evolve the core business systems landscape within Berkhamsted school, a multisite independent school environment all based in Berkhamsted town. This is a pivotal role, bridging IT, Data, Finance, HR, and Academic teams, ensuring business critical platforms are reliable, well governed, secure, and delivering real organisational insight. You will have end to end ownership of systems including iSAMS (MIS), iTrent (HR & Payroll) and Sage (Finance), working closely with internal stakeholders and external partners to drive continuous improvement, automation, and high quality reporting. Why Berkhamsted School? This is a high impact role offering real ownership, autonomy, and the chance to modernise and improve how data and systems support education. You'll work closely with senior leaders, influence strategy, and help shape the future of business systems across the school. Berkhamsted is a well developed, well funded and digitally progressive organisation with a substantial IT team as evidenced by their annual IT Conference. Always with a view to the future they facilitate excellent rounded education whilst building digital literacy and resilience. It was one of the first schools to implement 1 1 devices which has enabled digital learning across the school. In addition to a close knit team of IT professionals, you'll receive excellent benefits including access to facilities, free lunches during term time, excellent pension and a host of other benefits. This is primarily an onsite role, easily accessible by car from M25 and M1, and mainline train stations from London or Midlands, however Hybrid may also be considered in time or for the right candidate. Key Responsibilities Business Systems Ownership Act as product owner for core platforms: iSAMS, iTrent and Sage, plus associated integrations and portals Plan and deliver upgrades, patches, and annual cycles (e.g. payroll year end, iSAMS rollovers, Sage updates) Ensure system availability, performance, licensing compliance and vendor SLA management Data, Reporting & Insights Lead the analytics roadmap using Power BI, delivering executive dashboards and governed datasets Maintain and evolve SQL based reporting (SSRS, SAP Business Objects) Champion data quality, ownership, and standards across student, staff and finance data Integrations & Security Own integrations between business systems and identity platforms (Entra ID / Azure AD), finance, HR and academic tools Ensure secure access models, SSO/MFA configuration, and least privilege principles Support audits, compliance requirements, and statutory returns Leadership & Collaboration Line manage Business Systems staff and embed strong service discipline Partner with Finance, HR, Data and Academic leadership to translate operational needs into system improvements Manage third party suppliers, consultants and implementation partners Continuous Improvement Identify and deliver automation and digital process improvements using low code tools (Power Platform) Lead small to medium scale projects with clear benefits, governance and change management What We're Looking For Essential Experience Proven ownership of a school MIS (ideally iSAMS but will also consider Schoolbase, sims, arbor, bromcom etc) and related HR/Finance systems Strong working knowledge of SQL, reporting tools, and data models Experience delivering system upgrades, migrations and integrations with third party vendors Hands on capability with tools such as Power BI, PowerShell, T SQL, APIs, IIS and SharePoint Confident stakeholder manager with the ability to explain technical concepts clearly Desirable Experience in the education sector, ideally multisite Exposure to Power Platform, Dataverse, or Azure data services Familiarity with Agile, Kanban or ITIL ways of working
About Doherty Associates Doherty Associates (DA) has delivered high quality IT solutions for over 30 years to world renowned, international clients. We provide a broad range of consulting and managed services to a loyal and growing client base, specialising in risk focused sectors such as private equity and legal, where security, resilience, and service quality are paramount. We are a highly accredited Microsoft partner, holding five Microsoft Solutions Partner Designations, alongside ISO27001, ISO9001, and Cyber Essentials Plus certifications. And operate a multi-geographic, 24/7 support service. Our customers rely on us for specialist expertise and innovation across cloud and hybrid infrastructure, modern workplace, data and BI, cyber security, governance, and compliance. We have built a strong reputation for keeping our promises and delivering consistently high-quality outcomes. About the Role This is a senior leadership role suited to an experienced technical professional who is passionate about helping organisations transform and evolve their technology platforms and services. As a Systems Architect, you will provide technical leadership and design authority across Microsoft cloud services, with a strong focus on Azure. You will act as a technical author and consultant, supporting presales and project delivery, across the full project lifecycle to ensure solutions meet both business and technical requirements. You will bring deep expertise in designing and delivering enterprise-scale cloud and hybrid infrastructure solutions, including Azure IaaS, Azure Virtual Desktop (AVD), Azure Arc, and monitoring platforms. Responsibilities Act as the technical design authority for Azure migration and transformation projects. Work with subject matter experts and promote collaborative decision making and shared technical ownership. Design and deliver Azure solutions, producing clear, well governed migration and implementation plans aligned to best practices and customer standards. Lead the design and implementation of Azure Virtual Desktop solutions, including sizing, configuration, identity integration, and security. Own end to end technical delivery, including planning, build, testing, deployment, and operational handover. Mentor and guide delivery teams to ensure high quality outcomes and consistent technical standards. Work closely with Project Managers to ensure effective coordination and smooth transition to operational support teams. Engage with customers to understand business objectives, technical requirements, and constraints. Lead and contribute to customer workshops and technical assessments focused on Azure migration and modernisation strategies. Provide technical leadership during presales activities, including solution design, estimates, and peer reviews. Collaborate with Enterprise Architects to ensure solutions align with customer strategy and long-term architectural goals. Architecture, Standards & Professional Practice Act as a visible senior technical professional within the organisation, supporting onboarding, mentoring, and skills development of engineers. Stay current with Azure platform developments, particularly in migration tooling, automation, DevOps practices, and governance frameworks. Apply enterprise scale Azure architecture principles to deliver secure, compliant, and scalable solutions, proactively managing risk and stakeholder expectations to maximise business value. Qualifications, Skills & Experience Extensive hands-on experience delivering Azure migration and transformation projects, including VMware-to-Azure transitions Strong expertise in Azure IaaS, networking, identity (Active Directory / Entra ID), and automation using PowerShell, Bicep, and/or Terraform Solid understanding of Azure networking and architecture patterns, including Private Endpoints, Virtual WAN, hub and spoke, and Azure Landing Zone (ALZ) modules Experience designing and delivering Azure Virtual Desktop solutions at scale Excellent communication skills, with the ability to engage confidently with both technical and non technical stakeholders Experience with Azure Local design and migration planning, including VMware-to-Azure transition strategies, and/or hands on delivery of Azure Virtual Desktop environments would be highly advantageous Preferred Microsoft Certifications (one or more) Azure Solutions Architect Expert (AZ 305) Cybersecurity Architect Expert (SC 100) Identity and Access Administrator (SC 300) About the person A professional, consultative individual with strong leadership and influencing skills Highly analytical and detail oriented, with a passion for solving complex technical challenges Collaborative and supportive, with a genuine commitment to mentoring and knowledge sharing Curious, proactive, and motivated to stay ahead of Azure innovation and best practice Patient and committed to coaching, mentoring and actively sharing knowledge with others Resilient What we offer in return Basic salary plus performance bonus 34 days of annual leave (incl. 8 UK bank holidays and a day off on your birthday) Incentives for achieving Microsoft accreditations Enhanced family friendly benefit schemes including company sick pay Sponsored training and development and, where applicable to the role, a technical exams incentive scheme Private medical insurance and Employee Assistance Programme
10/05/2026
Full time
About Doherty Associates Doherty Associates (DA) has delivered high quality IT solutions for over 30 years to world renowned, international clients. We provide a broad range of consulting and managed services to a loyal and growing client base, specialising in risk focused sectors such as private equity and legal, where security, resilience, and service quality are paramount. We are a highly accredited Microsoft partner, holding five Microsoft Solutions Partner Designations, alongside ISO27001, ISO9001, and Cyber Essentials Plus certifications. And operate a multi-geographic, 24/7 support service. Our customers rely on us for specialist expertise and innovation across cloud and hybrid infrastructure, modern workplace, data and BI, cyber security, governance, and compliance. We have built a strong reputation for keeping our promises and delivering consistently high-quality outcomes. About the Role This is a senior leadership role suited to an experienced technical professional who is passionate about helping organisations transform and evolve their technology platforms and services. As a Systems Architect, you will provide technical leadership and design authority across Microsoft cloud services, with a strong focus on Azure. You will act as a technical author and consultant, supporting presales and project delivery, across the full project lifecycle to ensure solutions meet both business and technical requirements. You will bring deep expertise in designing and delivering enterprise-scale cloud and hybrid infrastructure solutions, including Azure IaaS, Azure Virtual Desktop (AVD), Azure Arc, and monitoring platforms. Responsibilities Act as the technical design authority for Azure migration and transformation projects. Work with subject matter experts and promote collaborative decision making and shared technical ownership. Design and deliver Azure solutions, producing clear, well governed migration and implementation plans aligned to best practices and customer standards. Lead the design and implementation of Azure Virtual Desktop solutions, including sizing, configuration, identity integration, and security. Own end to end technical delivery, including planning, build, testing, deployment, and operational handover. Mentor and guide delivery teams to ensure high quality outcomes and consistent technical standards. Work closely with Project Managers to ensure effective coordination and smooth transition to operational support teams. Engage with customers to understand business objectives, technical requirements, and constraints. Lead and contribute to customer workshops and technical assessments focused on Azure migration and modernisation strategies. Provide technical leadership during presales activities, including solution design, estimates, and peer reviews. Collaborate with Enterprise Architects to ensure solutions align with customer strategy and long-term architectural goals. Architecture, Standards & Professional Practice Act as a visible senior technical professional within the organisation, supporting onboarding, mentoring, and skills development of engineers. Stay current with Azure platform developments, particularly in migration tooling, automation, DevOps practices, and governance frameworks. Apply enterprise scale Azure architecture principles to deliver secure, compliant, and scalable solutions, proactively managing risk and stakeholder expectations to maximise business value. Qualifications, Skills & Experience Extensive hands-on experience delivering Azure migration and transformation projects, including VMware-to-Azure transitions Strong expertise in Azure IaaS, networking, identity (Active Directory / Entra ID), and automation using PowerShell, Bicep, and/or Terraform Solid understanding of Azure networking and architecture patterns, including Private Endpoints, Virtual WAN, hub and spoke, and Azure Landing Zone (ALZ) modules Experience designing and delivering Azure Virtual Desktop solutions at scale Excellent communication skills, with the ability to engage confidently with both technical and non technical stakeholders Experience with Azure Local design and migration planning, including VMware-to-Azure transition strategies, and/or hands on delivery of Azure Virtual Desktop environments would be highly advantageous Preferred Microsoft Certifications (one or more) Azure Solutions Architect Expert (AZ 305) Cybersecurity Architect Expert (SC 100) Identity and Access Administrator (SC 300) About the person A professional, consultative individual with strong leadership and influencing skills Highly analytical and detail oriented, with a passion for solving complex technical challenges Collaborative and supportive, with a genuine commitment to mentoring and knowledge sharing Curious, proactive, and motivated to stay ahead of Azure innovation and best practice Patient and committed to coaching, mentoring and actively sharing knowledge with others Resilient What we offer in return Basic salary plus performance bonus 34 days of annual leave (incl. 8 UK bank holidays and a day off on your birthday) Incentives for achieving Microsoft accreditations Enhanced family friendly benefit schemes including company sick pay Sponsored training and development and, where applicable to the role, a technical exams incentive scheme Private medical insurance and Employee Assistance Programme
Ernst & Young Advisory Services Sdn Bhd
Manchester, Lancashire
(INV) Senior Manager, AI & Data, Data Strategist, Infrastructure TC UKI Location: Manchester Other locations: Primary Location Only Date: 7 May 2026 Requisition ID: Position Overview We are seeking a Senior Manager grade AI and Data Strategist to guide and coordinate AI transformation initiatives for clients across the infrastructure sector. This role demands a strategic business technologist who can translate AI capabilities into tangible business value while designing the organisational frameworks needed to become an AI first enterprise. Lead an engagement workstream consisting of AI consultants and architects to define comprehensive AI and data strategies tailored to client organisations across consumer products, retail, health, energy, and life sciences sectors Bring current global thinking and trends in the AI, Automation and Data space including within EY Carry out in-depth analysis of infrastructure specific value chain and identify a portfolio of high impact AI use cases, to drive revenue growth, operational efficiency, and competitive differentiation Assess organisational AI and data maturity and create tailored roadmaps for transformation including business cases, operating models, organisational structure and capabilities required to deliver the strategy Direct the definition of high level business and technology architectures and operating models that enable scalable AI deployment (encompassing both data and automation) Lead cross functional workshops and design sessions with senior stakeholders to influence and align diverse stakeholder groups around a unified AI vision Present complex AI concepts and recommendations to senior leadership audiences Prioritise AI initiatives based on strategic value, feasibility, and organisational readiness Contribute to solution development and oversee quality of proposals for AI led transformation Provide mentorship and guidance to team members and develop reusable assets Support change management initiatives to embed AI driven and automation enabled culture across client organisations. Ensure strategies align with ethical AI principles, regulatory compliance (e.g., GDPR, AI Act), and risk mitigation frameworks Support internal processes to approve designs and proposals that have integrity and are commercially sound Essential Qualifications STEM degree or an equivalent certification in Computer Science, Data Science, Engineering, or related field Strong experience of delivering enterprise level AI strategies for complex or multinational organisations Expertise and interest in the UK Infrastructure sector including HMG commitments such as National Infrastructure Strategy and Ten Point Plan for a Green Industrial Revolution Experience in designing operating models and organisational structures for data and AI functions Experience working with client organisations to write business or investment cases Strong understanding of AI/ML technologies, including generative AI, predictive analytics, NLP, data and Intelligent Automation Knowledge of modern data governance frameworks and architectures, cloud platforms, and AI infrastructure including DAMA Knowledge of AI governance frameworks, model risk management, and regulatory requirements Strategic thinking with demonstrated ability to translate complex technical concepts into business language Soft Skills Team leadership and coaching skills Communication and presentation skills Stakeholder management skills, including facilitation and workshop design capabilities as well as the ability to influence senior stakeholders Demonstrated ability to collaborate in multi disciplinary teams (data scientists, engineers, business strategists) Continuous learning mindset to stay ahead of rapidly evolving AI landscape and strategies for deployment Strategic thinking with demonstrated ability to translate complex technical concepts into business language and explain how they drive business value Preferred Criteria Experience with Big 4 consulting methodologies and framework Preferred Qualification Certifications in relevant areas (e.g., cloud platforms, data governance, AI ethics, automation technologies)
10/05/2026
Full time
(INV) Senior Manager, AI & Data, Data Strategist, Infrastructure TC UKI Location: Manchester Other locations: Primary Location Only Date: 7 May 2026 Requisition ID: Position Overview We are seeking a Senior Manager grade AI and Data Strategist to guide and coordinate AI transformation initiatives for clients across the infrastructure sector. This role demands a strategic business technologist who can translate AI capabilities into tangible business value while designing the organisational frameworks needed to become an AI first enterprise. Lead an engagement workstream consisting of AI consultants and architects to define comprehensive AI and data strategies tailored to client organisations across consumer products, retail, health, energy, and life sciences sectors Bring current global thinking and trends in the AI, Automation and Data space including within EY Carry out in-depth analysis of infrastructure specific value chain and identify a portfolio of high impact AI use cases, to drive revenue growth, operational efficiency, and competitive differentiation Assess organisational AI and data maturity and create tailored roadmaps for transformation including business cases, operating models, organisational structure and capabilities required to deliver the strategy Direct the definition of high level business and technology architectures and operating models that enable scalable AI deployment (encompassing both data and automation) Lead cross functional workshops and design sessions with senior stakeholders to influence and align diverse stakeholder groups around a unified AI vision Present complex AI concepts and recommendations to senior leadership audiences Prioritise AI initiatives based on strategic value, feasibility, and organisational readiness Contribute to solution development and oversee quality of proposals for AI led transformation Provide mentorship and guidance to team members and develop reusable assets Support change management initiatives to embed AI driven and automation enabled culture across client organisations. Ensure strategies align with ethical AI principles, regulatory compliance (e.g., GDPR, AI Act), and risk mitigation frameworks Support internal processes to approve designs and proposals that have integrity and are commercially sound Essential Qualifications STEM degree or an equivalent certification in Computer Science, Data Science, Engineering, or related field Strong experience of delivering enterprise level AI strategies for complex or multinational organisations Expertise and interest in the UK Infrastructure sector including HMG commitments such as National Infrastructure Strategy and Ten Point Plan for a Green Industrial Revolution Experience in designing operating models and organisational structures for data and AI functions Experience working with client organisations to write business or investment cases Strong understanding of AI/ML technologies, including generative AI, predictive analytics, NLP, data and Intelligent Automation Knowledge of modern data governance frameworks and architectures, cloud platforms, and AI infrastructure including DAMA Knowledge of AI governance frameworks, model risk management, and regulatory requirements Strategic thinking with demonstrated ability to translate complex technical concepts into business language Soft Skills Team leadership and coaching skills Communication and presentation skills Stakeholder management skills, including facilitation and workshop design capabilities as well as the ability to influence senior stakeholders Demonstrated ability to collaborate in multi disciplinary teams (data scientists, engineers, business strategists) Continuous learning mindset to stay ahead of rapidly evolving AI landscape and strategies for deployment Strategic thinking with demonstrated ability to translate complex technical concepts into business language and explain how they drive business value Preferred Criteria Experience with Big 4 consulting methodologies and framework Preferred Qualification Certifications in relevant areas (e.g., cloud platforms, data governance, AI ethics, automation technologies)
What We'll Bring: We Are TransUnion: TransUnion is a major credit reference agency, and we offer specialist services in fraud, identity and risk management, automated decisioning and demographics. We support organisations across a variety of sectors including finance, retail, telecommunications, utilities, gaming, government and insurance. What You'll Bring: We're looking for a Monevo UK Territory Director to join our growing team. The Monevo UK Territory Director holds end to end responsibility for the UK territory strategy, including shaping the roadmap and ensuring Monevo's evolution meets the needs of the UK market. While global engineering and development resources sit outside the UK, the role is accountable for defining the UK strategy and working with the global organisation on prioritisation and resources. The role leads and develops the UK Solutions Consultants and Client Managers, who are responsible for integration quality, optimisation impact, commercial expansion, and ongoing client success. This position sets the vision, operating model, and performance standards, ensuring consistent, high quality execution across all UK engagements. The role also owns the existing Monevo UK revenue number and works closely with the Consumer/Monevo Sales Director on Go To Market planning, three year planning cycles, pressure testing, and quarterly forecasts. The Director ensures UK wide resources are aligned to deliver revenue. Day to Day You'll Be: Leadership of Solutions Consultants & Client Magement Lead, coach, and develop a high performing team of Solutions Consultants and Client Managers. Set and evolve the operating model for onboarding, optimisation activity, revenue impacting performance management, and integration quality. Drive adoption of data driven practices across diagnostics, optimisation plans, integration reviews, and commercial insights. Personally lead senior level client engagements where specialist expertise or escalation is required. Implement structured performance frameworks, coaching rhythms, and long term capability development plans. UK Product Strategy & Roadmap Prioritization Own the UK product strategy and roadmap prioritization, ensuring alignment with market needs, competitive landscape, and client requirements. Develop business cases and prioritisation proposals to lobby the global organisation for delivery resources. Provide clear UK functional requirements and lead advocacy in global prioritisation discussions. Monitor global product delivery and ensure UK readiness for launches, enhancements, and GTM activity. Align UK commercial strategy and product roadmap. Commercial & Revenue Ownership Own the UK revenue target for Monevo with team ownership on existing revenue. Work closely with the Consumer/Monevo Sales Director to coordinate 3-year planning, GTM readiness, pressure testing, and quarterly forecast preparation. Lead forecasting across revenue at risk, optimisation driven uplift, cross sell opportunity, and product enabled growth. Identify and deliver commercial expansion driven by product enhancements, performance uplift, and integration improvements. Track and report KPIs including conversion, product usage, health score, and revenue delivery. Cross Sell & Revenue Expansion Leadership Develop and execute a structured cross sell strategy across Consumer Interactive and wider TransUnion UK solutions. Embed cross sell identification into Solutions Consultant routines. Partner with Sales, Analytics, Marketing, and Product teams to turn insights into pipeline and delivered revenue. Identify where broader TU propositions (data, fraud, decisioning, analytics, marketing services) can add value. Monitor cross sell activity and contribution to revenue. Cross Functional Collaboration Work with Sales, Product Development, Analytics, Marketing, Legal, Data Governance, and Finance to execute the UK strategy. Sign off UK elements of GTM activity. Represent the UK in governance forums including Product & Data Committee, MBRs, and planning sessions. Align UK resources across functions to support revenue and product strategy. Market Insight & Competitive Intelligence Maintain deep knowledge of UK consumer markets, digital acquisition ecosystems, and competitive trends. Lead UK market insight and commercial opportunity analysis. Support TU's market presence with thought leadership and insight led recommendations. Essential Skills & Experience: Senior leadership experience in product, solutions, commercial, or client focused roles. Demonstrated capability to own and execute product strategy. Experience lobbying for resources in a matrixed or international organisation. Strong commercial acumen with revenue ownership. High technical literacy for credible discussions on integrations, optimisation, and data flows. Excellent communication, influence, and C suite engagement capability. Strategic thinker with deep understanding of UK market dynamics. Impact You'll Make: At TransUnion you will be joining a friendly, forward thinking global business. As well as an excellent salary and bonus scheme or commission scheme (if joining our sales teams) our benefits package comes with: 26 days' annual leave + bank holidays (increasing with service) Global paid wellness days off + a bonus day off to celebrate your birthday A generous contributory pension scheme + access to the TransUnion Employee Stock Purchase Plan Private health care + a variety of physical, mental and financial fitness wellbeing programmes such as access to mindfulness tools Access to our diversity forums and communities so you can get involved in causes close to your heart TransUnion - a place to grow: If there's something on the list of essential / desirable skills that you can't quite tick off, don't let that put you off applying. We are open to exploring training and development opportunities for the right candidate to ensure you are successful. We know imposter syndrome is real, lets confront it so we can continue to grow and thrive together Flexibility at TU: We recognise that our people need the freedom to balance their day-to-day lives with their work. This is why we've set out to create inclusive and flexible policies and practices for you to accommodate all your responsibilities and needs: children, family and beyond. If the role is advertised as full time, don't let this stop you from applying. Let us know if you're looking for a part time or flexible working arrangement and we can discuss this with you. Additional support: At TransUnion, we're committed to fostering an inclusive and diverse workplace where all individual's talents and perspectives are valued. When you apply for a position with us, you're not just joining a team, you're becoming part of a community that celebrates differences and embraces equality. We understand that everyone has different needs, which is why we offer a range of reasonable adjustments to our recruitment process. Please let us know if you require any reasonable adjustments to help you through the application process or to attend an interview with us by contacting Interview & Hiring Process: Most of our recruitment processes are virtual, so you'll get to know our hiring managers and teams over the phone and through video. If we need you to attend a physical in person interview your recruiter will inform you of this. We do not accept any unsolicited CV's from recruitment agencies. If you are a recruitment agency on our PSL our talent team will contact you directly should we require any assistance. Find out more about Life At TU UK: is a hybrid position and involves regular performance of job responsibilities
10/05/2026
Full time
What We'll Bring: We Are TransUnion: TransUnion is a major credit reference agency, and we offer specialist services in fraud, identity and risk management, automated decisioning and demographics. We support organisations across a variety of sectors including finance, retail, telecommunications, utilities, gaming, government and insurance. What You'll Bring: We're looking for a Monevo UK Territory Director to join our growing team. The Monevo UK Territory Director holds end to end responsibility for the UK territory strategy, including shaping the roadmap and ensuring Monevo's evolution meets the needs of the UK market. While global engineering and development resources sit outside the UK, the role is accountable for defining the UK strategy and working with the global organisation on prioritisation and resources. The role leads and develops the UK Solutions Consultants and Client Managers, who are responsible for integration quality, optimisation impact, commercial expansion, and ongoing client success. This position sets the vision, operating model, and performance standards, ensuring consistent, high quality execution across all UK engagements. The role also owns the existing Monevo UK revenue number and works closely with the Consumer/Monevo Sales Director on Go To Market planning, three year planning cycles, pressure testing, and quarterly forecasts. The Director ensures UK wide resources are aligned to deliver revenue. Day to Day You'll Be: Leadership of Solutions Consultants & Client Magement Lead, coach, and develop a high performing team of Solutions Consultants and Client Managers. Set and evolve the operating model for onboarding, optimisation activity, revenue impacting performance management, and integration quality. Drive adoption of data driven practices across diagnostics, optimisation plans, integration reviews, and commercial insights. Personally lead senior level client engagements where specialist expertise or escalation is required. Implement structured performance frameworks, coaching rhythms, and long term capability development plans. UK Product Strategy & Roadmap Prioritization Own the UK product strategy and roadmap prioritization, ensuring alignment with market needs, competitive landscape, and client requirements. Develop business cases and prioritisation proposals to lobby the global organisation for delivery resources. Provide clear UK functional requirements and lead advocacy in global prioritisation discussions. Monitor global product delivery and ensure UK readiness for launches, enhancements, and GTM activity. Align UK commercial strategy and product roadmap. Commercial & Revenue Ownership Own the UK revenue target for Monevo with team ownership on existing revenue. Work closely with the Consumer/Monevo Sales Director to coordinate 3-year planning, GTM readiness, pressure testing, and quarterly forecast preparation. Lead forecasting across revenue at risk, optimisation driven uplift, cross sell opportunity, and product enabled growth. Identify and deliver commercial expansion driven by product enhancements, performance uplift, and integration improvements. Track and report KPIs including conversion, product usage, health score, and revenue delivery. Cross Sell & Revenue Expansion Leadership Develop and execute a structured cross sell strategy across Consumer Interactive and wider TransUnion UK solutions. Embed cross sell identification into Solutions Consultant routines. Partner with Sales, Analytics, Marketing, and Product teams to turn insights into pipeline and delivered revenue. Identify where broader TU propositions (data, fraud, decisioning, analytics, marketing services) can add value. Monitor cross sell activity and contribution to revenue. Cross Functional Collaboration Work with Sales, Product Development, Analytics, Marketing, Legal, Data Governance, and Finance to execute the UK strategy. Sign off UK elements of GTM activity. Represent the UK in governance forums including Product & Data Committee, MBRs, and planning sessions. Align UK resources across functions to support revenue and product strategy. Market Insight & Competitive Intelligence Maintain deep knowledge of UK consumer markets, digital acquisition ecosystems, and competitive trends. Lead UK market insight and commercial opportunity analysis. Support TU's market presence with thought leadership and insight led recommendations. Essential Skills & Experience: Senior leadership experience in product, solutions, commercial, or client focused roles. Demonstrated capability to own and execute product strategy. Experience lobbying for resources in a matrixed or international organisation. Strong commercial acumen with revenue ownership. High technical literacy for credible discussions on integrations, optimisation, and data flows. Excellent communication, influence, and C suite engagement capability. Strategic thinker with deep understanding of UK market dynamics. Impact You'll Make: At TransUnion you will be joining a friendly, forward thinking global business. As well as an excellent salary and bonus scheme or commission scheme (if joining our sales teams) our benefits package comes with: 26 days' annual leave + bank holidays (increasing with service) Global paid wellness days off + a bonus day off to celebrate your birthday A generous contributory pension scheme + access to the TransUnion Employee Stock Purchase Plan Private health care + a variety of physical, mental and financial fitness wellbeing programmes such as access to mindfulness tools Access to our diversity forums and communities so you can get involved in causes close to your heart TransUnion - a place to grow: If there's something on the list of essential / desirable skills that you can't quite tick off, don't let that put you off applying. We are open to exploring training and development opportunities for the right candidate to ensure you are successful. We know imposter syndrome is real, lets confront it so we can continue to grow and thrive together Flexibility at TU: We recognise that our people need the freedom to balance their day-to-day lives with their work. This is why we've set out to create inclusive and flexible policies and practices for you to accommodate all your responsibilities and needs: children, family and beyond. If the role is advertised as full time, don't let this stop you from applying. Let us know if you're looking for a part time or flexible working arrangement and we can discuss this with you. Additional support: At TransUnion, we're committed to fostering an inclusive and diverse workplace where all individual's talents and perspectives are valued. When you apply for a position with us, you're not just joining a team, you're becoming part of a community that celebrates differences and embraces equality. We understand that everyone has different needs, which is why we offer a range of reasonable adjustments to our recruitment process. Please let us know if you require any reasonable adjustments to help you through the application process or to attend an interview with us by contacting Interview & Hiring Process: Most of our recruitment processes are virtual, so you'll get to know our hiring managers and teams over the phone and through video. If we need you to attend a physical in person interview your recruiter will inform you of this. We do not accept any unsolicited CV's from recruitment agencies. If you are a recruitment agency on our PSL our talent team will contact you directly should we require any assistance. Find out more about Life At TU UK: is a hybrid position and involves regular performance of job responsibilities
Principal Value Architect page is loaded Principal Value Architectremote type: Fully Flexiblelocations: Remote, United Kingdom: Remote, Ireland: Remote, Spain: Remote, Netherlandstime type: Full timeposted on: Publié aujourd'huijob requisition id: R34722 Job DescriptionZendesk is looking for a seasoned Customer Experience individual to join our Pre-Sales Value Consulting team in the role of Value Architect. The Value Architect is responsible for building key relationships with Zendesk customers during the sales cycle to identify and architect credible and dependable Value Consulting, consisting of advice and guidance on CX Strategy, the capabilities needed to be successful in achieving their business strategy, tailored and detailed value insights, strategic support and hand in glove coaching of customers for wider communication of Value in their organisation, C-Suite alignment, playback and detailed defensible Value Architecture.A Value Architect at Zendesk plays a pivotal role in developing innovative B2C, B2B and B2B2C Value Cases, influences ARR, works in close partnership with sales, customer success, solutions consulting and enablement teams in a fast-paced, high-growth, rapidly changing environment and is a key catalyst in closing deals.We're looking for an experienced team player, innovative, and engaging. You should be well versed in customer support and contact centres, knowledgeable in the technology that supports contact centres, and comfortable helping other CX professionals set and achieve their various strategies,The individual will possess the ability to lead, facilitate, have superior executive communication skills, and work in a dynamic environment to deliver and support the Strategic Value Assessment for the customer.Responsibilities: Lead contact centre Value Consulting engagements cross-functionally with Zendesk teams and multiple customer stakeholders. Develop compelling recommendations and present them back to customer executive stakeholders Proven experience leading digital strategy and digital roadmap projects in a complex business and CX environment with strong facilitation skills with the ability to balance conversation within groups. Deep understanding of, and passion for, the customer lifecycle and managing the customer experience Facilitate Strategic Value Assessments with Zendesk customers and prospects to help them identify and solve customer service business challenges. Help customers/prospects develop integrated, omnichannel customer engagement strategies Collaborate with Solutions Consultants to recommend technology capabilities to customers and prospects that will help them achieve their CX strategy Collaborate with the Success organisation to recommend additional technology capabilities that will continue to drive value for our customers Gather, evaluate and interpret customer KPI data and make compelling recommendations based on those results Provide financial/ROI analysis to customers, based on anticipated performance improvement from Zendesk solutions, using both best practice tooling and developing customer-specific calculations where appropriate. Leverage market/industry data to develop compelling content themes/topics for customer presentations Content creation and thought leadership content and deliver business enablement. Demonstrate thought leadership in customer support through multiple venues/channels (e.g. written, webinars, in-person, etc.) Assist in the authoring of content (e.g. white papers) focused on customer experience and industry trendsRequirements: 15+ years of operational experience in customer support or contact centre roles, with at least half at senior/ senior management/ senior consultant level 5+ years of contact centre value consulting experience, ideally in the context of helping customer support organisations achieve their strategic objectives through the use of technology Strong knowledge of the technology and tools that support contact centres Ability to facilitate executive conversations to elicit business and CX objectives. Develop and present compelling, convincing executive summary material to C-level stakeholders Deep understanding of the metrics that drive contact centre performance, the factors that influence them, and the implications of their change and ability to interpret, analyse, calculate and identify key challenges and value opportunities from the data. Experience performing detailed data analysis. Experienced in analytics within G-sheets or similar Experience addressing rapid growth and scale with a customer support organisation Experience with customer service departments of varying sizes Excellent written and verbal communication and presentation skills Expert understanding of customer support and contact centre financial concepts Desirable extra language skills: French, Spanish, German, ItalianZendesk builds software for better customer relationships. It empowers organisations to improve customer engagement and better understand their customers. Zendesk products are easy to use and implement. They give organisations the flexibility to move quickly, focus on innovation, and scale with their growth. Based in San Francisco, Zendesk has operations in the United States, Europe, Asia, Australia, and South America. Learn more at .Individuals seeking employment at Zendesk are considered without regard to race, colour, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, or sexual orientation. The intelligent heart of customer experience Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.As part of our commitment to fairness and transparency, we inform all applicants that artificial intelligence (AI) or automated decision systems may be used to screen or evaluate applications for this position, in accordance with Company guidelines and applicable law.Zendesk is an equal opportunity employer, and we're proud of our ongoing efforts to foster in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please .Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to with your specific accommodation request.
10/05/2026
Full time
Principal Value Architect page is loaded Principal Value Architectremote type: Fully Flexiblelocations: Remote, United Kingdom: Remote, Ireland: Remote, Spain: Remote, Netherlandstime type: Full timeposted on: Publié aujourd'huijob requisition id: R34722 Job DescriptionZendesk is looking for a seasoned Customer Experience individual to join our Pre-Sales Value Consulting team in the role of Value Architect. The Value Architect is responsible for building key relationships with Zendesk customers during the sales cycle to identify and architect credible and dependable Value Consulting, consisting of advice and guidance on CX Strategy, the capabilities needed to be successful in achieving their business strategy, tailored and detailed value insights, strategic support and hand in glove coaching of customers for wider communication of Value in their organisation, C-Suite alignment, playback and detailed defensible Value Architecture.A Value Architect at Zendesk plays a pivotal role in developing innovative B2C, B2B and B2B2C Value Cases, influences ARR, works in close partnership with sales, customer success, solutions consulting and enablement teams in a fast-paced, high-growth, rapidly changing environment and is a key catalyst in closing deals.We're looking for an experienced team player, innovative, and engaging. You should be well versed in customer support and contact centres, knowledgeable in the technology that supports contact centres, and comfortable helping other CX professionals set and achieve their various strategies,The individual will possess the ability to lead, facilitate, have superior executive communication skills, and work in a dynamic environment to deliver and support the Strategic Value Assessment for the customer.Responsibilities: Lead contact centre Value Consulting engagements cross-functionally with Zendesk teams and multiple customer stakeholders. Develop compelling recommendations and present them back to customer executive stakeholders Proven experience leading digital strategy and digital roadmap projects in a complex business and CX environment with strong facilitation skills with the ability to balance conversation within groups. Deep understanding of, and passion for, the customer lifecycle and managing the customer experience Facilitate Strategic Value Assessments with Zendesk customers and prospects to help them identify and solve customer service business challenges. Help customers/prospects develop integrated, omnichannel customer engagement strategies Collaborate with Solutions Consultants to recommend technology capabilities to customers and prospects that will help them achieve their CX strategy Collaborate with the Success organisation to recommend additional technology capabilities that will continue to drive value for our customers Gather, evaluate and interpret customer KPI data and make compelling recommendations based on those results Provide financial/ROI analysis to customers, based on anticipated performance improvement from Zendesk solutions, using both best practice tooling and developing customer-specific calculations where appropriate. Leverage market/industry data to develop compelling content themes/topics for customer presentations Content creation and thought leadership content and deliver business enablement. Demonstrate thought leadership in customer support through multiple venues/channels (e.g. written, webinars, in-person, etc.) Assist in the authoring of content (e.g. white papers) focused on customer experience and industry trendsRequirements: 15+ years of operational experience in customer support or contact centre roles, with at least half at senior/ senior management/ senior consultant level 5+ years of contact centre value consulting experience, ideally in the context of helping customer support organisations achieve their strategic objectives through the use of technology Strong knowledge of the technology and tools that support contact centres Ability to facilitate executive conversations to elicit business and CX objectives. Develop and present compelling, convincing executive summary material to C-level stakeholders Deep understanding of the metrics that drive contact centre performance, the factors that influence them, and the implications of their change and ability to interpret, analyse, calculate and identify key challenges and value opportunities from the data. Experience performing detailed data analysis. Experienced in analytics within G-sheets or similar Experience addressing rapid growth and scale with a customer support organisation Experience with customer service departments of varying sizes Excellent written and verbal communication and presentation skills Expert understanding of customer support and contact centre financial concepts Desirable extra language skills: French, Spanish, German, ItalianZendesk builds software for better customer relationships. It empowers organisations to improve customer engagement and better understand their customers. Zendesk products are easy to use and implement. They give organisations the flexibility to move quickly, focus on innovation, and scale with their growth. Based in San Francisco, Zendesk has operations in the United States, Europe, Asia, Australia, and South America. Learn more at .Individuals seeking employment at Zendesk are considered without regard to race, colour, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, or sexual orientation. The intelligent heart of customer experience Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.As part of our commitment to fairness and transparency, we inform all applicants that artificial intelligence (AI) or automated decision systems may be used to screen or evaluate applications for this position, in accordance with Company guidelines and applicable law.Zendesk is an equal opportunity employer, and we're proud of our ongoing efforts to foster in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please .Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to with your specific accommodation request.
