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We are recruiting for a SC Cleared IT Engineer for a leading Defence organisation based in Bristol on contract. 7.5 hour day to be worked according to local rota between 08.00 to 18.00 Required to perform deskside support incident & Request work at Bristol site. Wintel environment and HP laptop and desktop hardware support. Excellent problem-solving skills & attention to detail Effective communication (both verbal and written) and interpersonal skills, with the ability to explain technical concepts to non-technical users Ability to build relationships with your colleagues, wider support teams, and partners at all levels across the business Must be able to work alone and unsupervised, using initiative when necessary A continuous improvement mentality to see and call out areas to improve customer experience Contribute to the creation and maintenance of knowledge base articles and documentation for common issues. Previous experience on a Tech Bar/Walk-up Support service Experience in handling Incidents & Requests Microsoft Windows technical support experience Good knowledge of Windows 10/11 and MS Office Suite Competent in using and supporting Microsoft Teams Able to support of mobile technologies Apple and Android Familiar with building, configuring, and troubleshooting desktops and laptops Must have active SC clearance This is an umbrella contract, the role is Inside IR35.