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sap operations manager service delivery incident management
PRS Ltd
Data Centre Technical Manager
PRS Ltd
Data Centre Technical Manager - East London / Docklands OTE c£95,000 - Made up of Salary, annual performance bonus + Car Allowance + Mgmt Benefits Our Client is a global leader in integrated facilities management and engineering services. The Opportunity: We are seeking an experienced Data Centre Technical Manager to join our growing team in East London / Docklands area. This is a key position within our technical operations function, responsible for ensuring the efficient and reliable operation of critical and non critical engineering systems across a major data centre campus. As a Technical Manager, you will demonstrate strong technical leadership, a proactive approach to risk management, and a passion for fostering excellence across engineering teams. Key Responsibilities Lead, develop, and mentor the site engineering team in all aspects of critical maintenance and operations. Ensure continuous operation of all business critical systems and plant with 100% availability. Manage planned and reactive maintenance delivery-balancing cost efficiency with high performance. Act as a focal point for technical leadership, providing expert guidance to engineers and site management. Support and maintain compliance with all health & safety procedures and statutory regulations. Audit and maintain technical documentation such as switching schedules, SOPs, and risk assessments. Plan and manage statutory compliance maintenance; ensure all records are accurate and auditable. Lead incident management, conduct root cause analysis, and produce technical reports.Drive a positive culture of safety, reliability, and professional development. Support the creation and delivery of site specific training programs and authorisation levels (HV/LV/Confined Space). Provide technical sign off for new recruits and develop engineers to meet high technical standards. Participate in technical audits and act as part of the escalation team for out of hours issues. About You Qualified Electrician (Apprenticeship, HND, or City & Guilds) with 18th Edition Electrical Regulations certification. Proven experience managing critical environments or data centres. Strong understanding of UPS systems, standby power, and critical HVAC/cooling systems. Excellent communication, leadership, and decision making skills. Confident managing safety compliance, permits to work, and risk assessments. Operational knowledge of Health & Safety management systems (IOSH or equivalent certification). Experience in managing budgets and maintenance delivery. Desirable: Understanding of water hygiene (L8), BMS and HVAC systems, and system integration and handover experience. Must be an HV Authorised Person (HVAP) with demonstrable experience enabling appointment at Senior Authorised Person (SAP) level. Why Join Us Be part of a truly global facilities and engineering organisation setting the standard for operational excellence. Work in a high performance technical environment supporting mission critical infrastructure. Access to ongoing training, authorisation, and development programs to advance your engineering career. Collaborate within a strong, supportive team culture focused on safety, reliability, and innovation. Mark Evans
17/07/2026
Full time
Data Centre Technical Manager - East London / Docklands OTE c£95,000 - Made up of Salary, annual performance bonus + Car Allowance + Mgmt Benefits Our Client is a global leader in integrated facilities management and engineering services. The Opportunity: We are seeking an experienced Data Centre Technical Manager to join our growing team in East London / Docklands area. This is a key position within our technical operations function, responsible for ensuring the efficient and reliable operation of critical and non critical engineering systems across a major data centre campus. As a Technical Manager, you will demonstrate strong technical leadership, a proactive approach to risk management, and a passion for fostering excellence across engineering teams. Key Responsibilities Lead, develop, and mentor the site engineering team in all aspects of critical maintenance and operations. Ensure continuous operation of all business critical systems and plant with 100% availability. Manage planned and reactive maintenance delivery-balancing cost efficiency with high performance. Act as a focal point for technical leadership, providing expert guidance to engineers and site management. Support and maintain compliance with all health & safety procedures and statutory regulations. Audit and maintain technical documentation such as switching schedules, SOPs, and risk assessments. Plan and manage statutory compliance maintenance; ensure all records are accurate and auditable. Lead incident management, conduct root cause analysis, and produce technical reports.Drive a positive culture of safety, reliability, and professional development. Support the creation and delivery of site specific training programs and authorisation levels (HV/LV/Confined Space). Provide technical sign off for new recruits and develop engineers to meet high technical standards. Participate in technical audits and act as part of the escalation team for out of hours issues. About You Qualified Electrician (Apprenticeship, HND, or City & Guilds) with 18th Edition Electrical Regulations certification. Proven experience managing critical environments or data centres. Strong understanding of UPS systems, standby power, and critical HVAC/cooling systems. Excellent communication, leadership, and decision making skills. Confident managing safety compliance, permits to work, and risk assessments. Operational knowledge of Health & Safety management systems (IOSH or equivalent certification). Experience in managing budgets and maintenance delivery. Desirable: Understanding of water hygiene (L8), BMS and HVAC systems, and system integration and handover experience. Must be an HV Authorised Person (HVAP) with demonstrable experience enabling appointment at Senior Authorised Person (SAP) level. Why Join Us Be part of a truly global facilities and engineering organisation setting the standard for operational excellence. Work in a high performance technical environment supporting mission critical infrastructure. Access to ongoing training, authorisation, and development programs to advance your engineering career. Collaborate within a strong, supportive team culture focused on safety, reliability, and innovation. Mark Evans
Copello
Systems Engineer
Copello Cheltenham, Gloucestershire
I am currently looking for a Systems Engineer for a contract role in Cheltenham. Please note: suitable candidates must have current, transferable eDV Clearance. This role will also require 3-4 days onsite in Cheltenham. Job title: System Engineer Pay: £840 per day Inside IR35 Location: Cheltenham, 3-4 days a week on site required Start Date: ASAP End date: 12 months + Hours per week: 37.5 Qualification required for this role: SFIA 4-5 Clearance: Suitable candidates must have current, transferable eDV Clearance. Job Description As a System Engineer, you ll play a key role in delivering complex, high-impact solutions across multidisciplinary teams, supporting projects that matter from nationally significant programmes to cutting-edge digital and systems-led transformations. You ll work in a collaborative, inclusive environment where your expertise helps shape resilient, secure and future-ready systems, while being supported to grow your career in a business committed to engineering a better future for our planet and its people. Key Responsibilities System Design & Delivery Design and engineer system solutions that meet functional, non-functional, and operational requirements Produce and maintain system designs, technical documentation, and interface definitions Support system build, configuration, integration, testing, and deployment activities Integration & Assurance Integrate components across infrastructure, applications, networks, and services Ensure systems meet security, resilience, and compliance standards Identify and manage technical risks, issues, and dependencies Operations & Support Support systems through transition to service and live operation Diagnose and resolve system issues and performance problems Provide technical input to change, incident, and problem management Stakeholder & Team Working Translate business needs into clear technical requirements Work collaboratively with architects, developers, delivery managers, and suppliers Communicate technical concepts clearly to technical and non-technical audiences Essential Skills & Experience Experience working as a System Engineer or in a similar technical role Strong understanding of system lifecycle delivery (requirements through to operations) Experience of system integration in complex or multi-technology environments Proven ability to troubleshoot and resolve technical issues Clear written and verbal communication skills Desirable Skills & Experience Experience in cloud, hybrid, or distributed systems Exposure to secure, regulated, or mission-critical environments Familiarity with systems engineering, enterprise architecture, or service management frameworks Experience working in Agile, DevOps, or iterative delivery models Qualifications Degree (or equivalent experience) in Engineering, Computer Science, or a related discipline Relevant technical or professional certifications (desirable) Working Style Analytical, structured, and detail-oriented Collaborative, delivery-focused, and proactive Comfortable balancing engineering quality with delivery pace
14/07/2026
Contractor
I am currently looking for a Systems Engineer for a contract role in Cheltenham. Please note: suitable candidates must have current, transferable eDV Clearance. This role will also require 3-4 days onsite in Cheltenham. Job title: System Engineer Pay: £840 per day Inside IR35 Location: Cheltenham, 3-4 days a week on site required Start Date: ASAP End date: 12 months + Hours per week: 37.5 Qualification required for this role: SFIA 4-5 Clearance: Suitable candidates must have current, transferable eDV Clearance. Job Description As a System Engineer, you ll play a key role in delivering complex, high-impact solutions across multidisciplinary teams, supporting projects that matter from nationally significant programmes to cutting-edge digital and systems-led transformations. You ll work in a collaborative, inclusive environment where your expertise helps shape resilient, secure and future-ready systems, while being supported to grow your career in a business committed to engineering a better future for our planet and its people. Key Responsibilities System Design & Delivery Design and engineer system solutions that meet functional, non-functional, and operational requirements Produce and maintain system designs, technical documentation, and interface definitions Support system build, configuration, integration, testing, and deployment activities Integration & Assurance Integrate components across infrastructure, applications, networks, and services Ensure systems meet security, resilience, and compliance standards Identify and manage technical risks, issues, and dependencies Operations & Support Support systems through transition to service and live operation Diagnose and resolve system issues and performance problems Provide technical input to change, incident, and problem management Stakeholder & Team Working Translate business needs into clear technical requirements Work collaboratively with architects, developers, delivery managers, and suppliers Communicate technical concepts clearly to technical and non-technical audiences Essential Skills & Experience Experience working as a System Engineer or in a similar technical role Strong understanding of system lifecycle delivery (requirements through to operations) Experience of system integration in complex or multi-technology environments Proven ability to troubleshoot and resolve technical issues Clear written and verbal communication skills Desirable Skills & Experience Experience in cloud, hybrid, or distributed systems Exposure to secure, regulated, or mission-critical environments Familiarity with systems engineering, enterprise architecture, or service management frameworks Experience working in Agile, DevOps, or iterative delivery models Qualifications Degree (or equivalent experience) in Engineering, Computer Science, or a related discipline Relevant technical or professional certifications (desirable) Working Style Analytical, structured, and detail-oriented Collaborative, delivery-focused, and proactive Comfortable balancing engineering quality with delivery pace
Manufacturing Systems Engineer - Applications Specialist
BlackBerry Inc.
At ABB, we help industries run leaner and cleaner-and every person here makes that happen. You'll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world.This position reports to:Production Engineering Manager Join a collaborative team delivering innovative IT and OT solutions within a dynamic manufacturing environment. In this role, you will work closely with cross-functional stakeholders to understand requirements and design, develop, and support applications across the full lifecycle, from specification through to deployment and ongoing improvement. You will build strong relationships with internal customers while applying your expertise in C#, databases, and web technologies to deliver efficient, high-quality solutions. We are looking for a proactive, organised, and detail-focused individual who is comfortable working in a small team and taking ownership of their work. You will also collaborate with infrastructure colleagues and provide occasional support cover, offering an opportunity to broaden your technical experience.Our Team DynamicsOur teams support each other, collaborate, and never stop learning. Everyone brings something unique, and together we push ideas forward to solve real problems. Being part of our team means your work matters - because the progress we make here creates real impact out there.What's in it for you?We want you to bring your full self to work-your ideas, your energy, your ambition. You'll have the tools and freedom to grow your skills, shape your path, and take on challenges that matter. Here, your work creates impact you can see and feel, every day.Your Role and ResponsibilitiesIn this role, you'll help run what runs the world, by taking on meaningful work that drives real impact.Lead end-to-end application delivery, from requirements gathering and specification through to development, testing, deployment, and documentationTranslate user issues into clear, actionable problem statements and drive timely, effective resolutionsTroubleshoot and resolve day-to-day factory system issues independently, ensuring minimal disruptionPrioritise and escalate critical incidents appropriately, maintaining operational continuityManage your workload proactively while contributing effectively within a small, collaborative teamDeliver a high standard of customer service, building trust and strong relationships with internal usersEnsure compliance with IT policies, standards, and relevant internal and external regulationsExecute tasks in line with defined processes and RACI responsibilities, maintaining consistency and qualityAlign local solutions with wider business and IT strategies to support overall organisational goalsProvide guidance and support to colleagues by sharing knowledge and monitoring task progress without formal line management responsibilityWork model: onsite from our Stonehouse location Qualifications for the RoleStrong experience in C# and .NET development, including Webforms, WinForms, WPF, and web servicesHands-on experience with IIS, including setup, configuration, and supportSolid knowledge of SQL Server, including database design and writing stored proceduresProficiency in web technologies such as HTML, CSS, and frameworks like AngularDegree-level education with a proactive approach to problem solving and continuous learningExperience with Microsoft Reporting Services, XML, or label printing technologies such as ZPL - desirableExposure to SAP integrations, including BAPI or RFC interfaces - desirableFamiliarity with Microsoft tools such as Power BI or PowerApps - desirableUnderstanding of IT service management frameworks such as ITIL 4 - desirableAwareness of Industry 4.0 concepts and digital manufacturing environments - desirableBenefitsABB offers a full range of benefits to help you thrive at work and beyond.Competitive salary25 days annual leave plus bank holidaysCompetitive contributory pension schemeLife assuranceFlexible benefits scheme (Includes options to buy/sell holidays, health checks, dental, eye care, gym memberships, cycle to work, gadget discounts and more)Internal mobility opportunities, mentorships & access to projects globallyEmployee Assistance ProgrammeGenerous employee referral schemeFor the 6th consecutive year ABB UK has been recognised as a Top Employer in UK. Being certified as a Top Employer showcases an organisation's dedication to a better world of work and exhibits this through excellent HR policies and people practices.More about usThe Measurement & Analytics Division is among the world's leading manufacturers and suppliers of smart instrumentation and analyzers, working at the heart of industrial digital transformation. The Measurement & Analytics Division's portfolio consists of analyzers measuring compositions of gases and liquids; instrumentation measuring process variables such as temperature, pressure, flow, and level; force measurement solutions measuring parameters such as flatness, thickness, and tension; and advanced digital solutions for device management, device health check and predictive maintenance. The Measurement & Analytics Division serves key industries such as oil and gas, chemical, water and wastewater, power, hydrogen, batteries, as well as the marine industry. The Division enables the optimization of industrial processes by providing and analyzing data collected from sensing and smart measurement devices. Parameters such as emission levels and production inputs are measured by providing 'before' and 'after' values, enabling efficient operations and environmental sustainability through measurement.Join us. Be part of the team where progress happens, industries transform, and your work shapes the world.Run What Runs the World. a cleaner, smarter future takes all kinds of minds: the curious, the courageous, and the creative. That's why we welcome people from all backgrounds and experiences.Ready to make an impact?Apply today or visit to learn more about the impact of our solutions across the globe.
14/07/2026
Full time
At ABB, we help industries run leaner and cleaner-and every person here makes that happen. You'll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world.This position reports to:Production Engineering Manager Join a collaborative team delivering innovative IT and OT solutions within a dynamic manufacturing environment. In this role, you will work closely with cross-functional stakeholders to understand requirements and design, develop, and support applications across the full lifecycle, from specification through to deployment and ongoing improvement. You will build strong relationships with internal customers while applying your expertise in C#, databases, and web technologies to deliver efficient, high-quality solutions. We are looking for a proactive, organised, and detail-focused individual who is comfortable working in a small team and taking ownership of their work. You will also collaborate with infrastructure colleagues and provide occasional support cover, offering an opportunity to broaden your technical experience.Our Team DynamicsOur teams support each other, collaborate, and never stop learning. Everyone brings something unique, and together we push ideas forward to solve real problems. Being part of our team means your work matters - because the progress we make here creates real impact out there.What's in it for you?We want you to bring your full self to work-your ideas, your energy, your ambition. You'll have the tools and freedom to grow your skills, shape your path, and take on challenges that matter. Here, your work creates impact you can see and feel, every day.Your Role and ResponsibilitiesIn this role, you'll help run what runs the world, by taking on meaningful work that drives real impact.Lead end-to-end application delivery, from requirements gathering and specification through to development, testing, deployment, and documentationTranslate user issues into clear, actionable problem statements and drive timely, effective resolutionsTroubleshoot and resolve day-to-day factory system issues independently, ensuring minimal disruptionPrioritise and escalate critical incidents appropriately, maintaining operational continuityManage your workload proactively while contributing effectively within a small, collaborative teamDeliver a high standard of customer service, building trust and strong relationships with internal usersEnsure compliance with IT policies, standards, and relevant internal and external regulationsExecute tasks in line with defined processes and RACI responsibilities, maintaining consistency and qualityAlign local solutions with wider business and IT strategies to support overall organisational goalsProvide guidance and support to colleagues by sharing knowledge and monitoring task progress without formal line management responsibilityWork model: onsite from our Stonehouse location Qualifications for the RoleStrong experience in C# and .NET development, including Webforms, WinForms, WPF, and web servicesHands-on experience with IIS, including setup, configuration, and supportSolid knowledge of SQL Server, including database design and writing stored proceduresProficiency in web technologies such as HTML, CSS, and frameworks like AngularDegree-level education with a proactive approach to problem solving and continuous learningExperience with Microsoft Reporting Services, XML, or label printing technologies such as ZPL - desirableExposure to SAP integrations, including BAPI or RFC interfaces - desirableFamiliarity with Microsoft tools such as Power BI or PowerApps - desirableUnderstanding of IT service management frameworks such as ITIL 4 - desirableAwareness of Industry 4.0 concepts and digital manufacturing environments - desirableBenefitsABB offers a full range of benefits to help you thrive at work and beyond.Competitive salary25 days annual leave plus bank holidaysCompetitive contributory pension schemeLife assuranceFlexible benefits scheme (Includes options to buy/sell holidays, health checks, dental, eye care, gym memberships, cycle to work, gadget discounts and more)Internal mobility opportunities, mentorships & access to projects globallyEmployee Assistance ProgrammeGenerous employee referral schemeFor the 6th consecutive year ABB UK has been recognised as a Top Employer in UK. Being certified as a Top Employer showcases an organisation's dedication to a better world of work and exhibits this through excellent HR policies and people practices.More about usThe Measurement & Analytics Division is among the world's leading manufacturers and suppliers of smart instrumentation and analyzers, working at the heart of industrial digital transformation. The Measurement & Analytics Division's portfolio consists of analyzers measuring compositions of gases and liquids; instrumentation measuring process variables such as temperature, pressure, flow, and level; force measurement solutions measuring parameters such as flatness, thickness, and tension; and advanced digital solutions for device management, device health check and predictive maintenance. The Measurement & Analytics Division serves key industries such as oil and gas, chemical, water and wastewater, power, hydrogen, batteries, as well as the marine industry. The Division enables the optimization of industrial processes by providing and analyzing data collected from sensing and smart measurement devices. Parameters such as emission levels and production inputs are measured by providing 'before' and 'after' values, enabling efficient operations and environmental sustainability through measurement.Join us. Be part of the team where progress happens, industries transform, and your work shapes the world.Run What Runs the World. a cleaner, smarter future takes all kinds of minds: the curious, the courageous, and the creative. That's why we welcome people from all backgrounds and experiences.Ready to make an impact?Apply today or visit to learn more about the impact of our solutions across the globe.
Curtiss Wright Corporation
Sr. Manager, SAP Center of Excellence
Curtiss Wright Corporation Christchurch, Dorset
Sr. Manager, SAP Center of ExcellenceApplylocations: UK-Christchurchtime type: Full timeposted on: Posted Todayjob requisition id: JR12785The Sr. Manager, SAP Center of Excellence (CoE) is responsible for leading the day-to-day operations, support, and continuous improvement of the Curtiss-Wright SAP landscape. This role ensures reliable service delivery, effective governance, and strong partnerships with the business while developing a high-performing team. The Manager works closely with Business Process Owners, IT leaders, and strategic partners to deliver stable, secure, and business-focused SAP solutions. Location: Remote, UK We Take Care of Our People Work-life balance through our Hybrid working, flexi-time program I Paid Time Off I Retirement with Employer Match I Health and Wellness Benefits I Learning and Development Opportunities I Competitive Pay I Bonus Scheme I Recognition I Employee Stock Purchase Plan I Inclusive & Supportive Culture Your Challenge Lead the day-to-day operations of the SAP Center of Excellence. Oversee Incident, Problem, Change, Release, and Service Request Management. Monitor service performance and drive continuous improvement. Lead the SAP intake, prioritization, Change Approval Board (CAB), and Release Management processes. Ensure compliance with SDLC, security, audit, and enterprise standards for both internal and external audit. Manage SAP and ServiceNow dashboards, SLAs, KPIs, and operational reporting. Partner with Business Process Owners, business leaders, and IT teams to prioritize work and support business objectives. Coordinate across functional and technical teams to improve business processes and resolve issues. Build trusted relationships and maintain a high level of customer satisfaction. Lead and manage the SAP Quality Assurance (QA) team, ensuring effective planning, execution, and delivery of SAP testing activities. Establish and oversee testing strategies, including test planning, test cycles, test script development, and test execution for projects, enhancements, and production support. Lead, coach, and develop a high-performing SAP Center of Excellence team. Support hiring, onboarding, performance management, succession planning, and employee development. Identify opportunities to improve service quality, simplify processes, and increase operational efficiency. Manage relationships with managed service providers and strategic technology partners. Use metrics and feedback to improve service delivery and reduce operational risk. What You Bring Bachelor's degree in information systems, Computer Science, Engineering, Business, or a related field. 10+ years of SAP/ERP experience, including at least 5 years in a leadership role. Hands-on experience in at least one SAP functional domain, including Finance (FI/CO), Order-to-Cash (OTC), Service Management (CS/SM), Warehouse Management (WM/EWM), Supply Chain Planning (PP/IBP), or a related SAP business process area. Experience leading enterprise application support in a manufacturing environment. Strong knowledge of SAP, ITIL, Software Development Life Cycle (SDLC), governance, and vendor management. Excellent leadership, communication, organizational, and stakeholder management skills. Preferred Master's degree in a related field. SAP, ITIL, PMP, or equivalent certifications. Experience with Agile delivery methodologies, SAP Activate, and ServiceNow. No unsolicited agency submittals please. Agency partners must be invited to participate in a search by our Talent Acquisition Team and have signed terms in place prior to any submittal. Resumes submitted directly to any Curtiss-Wright employee or affiliate will not qualify for fee payment, and therefore become the property of Curtiss-Wright. Compliance Statement This position may require exposure to export-controlled information and subject to additional security screening. In the event information provided during the security screening reveals ineligibility to access export-controlled information, any offer of employment may be reconsidered or withdrawn. Curtiss-Wright is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, ethnicity, color, sexual orientation, gender identity, physical or mental disability, age, ancestry, legally protected medical condition, family care status, marital status, religion, veteran status, national origin, or any other legally protected status. If you require accommodation during the recruitment process, please contact Talent Acquisition.
12/07/2026
Full time
Sr. Manager, SAP Center of ExcellenceApplylocations: UK-Christchurchtime type: Full timeposted on: Posted Todayjob requisition id: JR12785The Sr. Manager, SAP Center of Excellence (CoE) is responsible for leading the day-to-day operations, support, and continuous improvement of the Curtiss-Wright SAP landscape. This role ensures reliable service delivery, effective governance, and strong partnerships with the business while developing a high-performing team. The Manager works closely with Business Process Owners, IT leaders, and strategic partners to deliver stable, secure, and business-focused SAP solutions. Location: Remote, UK We Take Care of Our People Work-life balance through our Hybrid working, flexi-time program I Paid Time Off I Retirement with Employer Match I Health and Wellness Benefits I Learning and Development Opportunities I Competitive Pay I Bonus Scheme I Recognition I Employee Stock Purchase Plan I Inclusive & Supportive Culture Your Challenge Lead the day-to-day operations of the SAP Center of Excellence. Oversee Incident, Problem, Change, Release, and Service Request Management. Monitor service performance and drive continuous improvement. Lead the SAP intake, prioritization, Change Approval Board (CAB), and Release Management processes. Ensure compliance with SDLC, security, audit, and enterprise standards for both internal and external audit. Manage SAP and ServiceNow dashboards, SLAs, KPIs, and operational reporting. Partner with Business Process Owners, business leaders, and IT teams to prioritize work and support business objectives. Coordinate across functional and technical teams to improve business processes and resolve issues. Build trusted relationships and maintain a high level of customer satisfaction. Lead and manage the SAP Quality Assurance (QA) team, ensuring effective planning, execution, and delivery of SAP testing activities. Establish and oversee testing strategies, including test planning, test cycles, test script development, and test execution for projects, enhancements, and production support. Lead, coach, and develop a high-performing SAP Center of Excellence team. Support hiring, onboarding, performance management, succession planning, and employee development. Identify opportunities to improve service quality, simplify processes, and increase operational efficiency. Manage relationships with managed service providers and strategic technology partners. Use metrics and feedback to improve service delivery and reduce operational risk. What You Bring Bachelor's degree in information systems, Computer Science, Engineering, Business, or a related field. 10+ years of SAP/ERP experience, including at least 5 years in a leadership role. Hands-on experience in at least one SAP functional domain, including Finance (FI/CO), Order-to-Cash (OTC), Service Management (CS/SM), Warehouse Management (WM/EWM), Supply Chain Planning (PP/IBP), or a related SAP business process area. Experience leading enterprise application support in a manufacturing environment. Strong knowledge of SAP, ITIL, Software Development Life Cycle (SDLC), governance, and vendor management. Excellent leadership, communication, organizational, and stakeholder management skills. Preferred Master's degree in a related field. SAP, ITIL, PMP, or equivalent certifications. Experience with Agile delivery methodologies, SAP Activate, and ServiceNow. No unsolicited agency submittals please. Agency partners must be invited to participate in a search by our Talent Acquisition Team and have signed terms in place prior to any submittal. Resumes submitted directly to any Curtiss-Wright employee or affiliate will not qualify for fee payment, and therefore become the property of Curtiss-Wright. Compliance Statement This position may require exposure to export-controlled information and subject to additional security screening. In the event information provided during the security screening reveals ineligibility to access export-controlled information, any offer of employment may be reconsidered or withdrawn. Curtiss-Wright is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, ethnicity, color, sexual orientation, gender identity, physical or mental disability, age, ancestry, legally protected medical condition, family care status, marital status, religion, veteran status, national origin, or any other legally protected status. If you require accommodation during the recruitment process, please contact Talent Acquisition.
Curtiss Wright Corporation
Head of SAP Center of Excellence - Remote UK
Curtiss Wright Corporation Christchurch, Dorset
Curtiss-Wright Corporation seeks a Sr. Manager to lead the SAP Center of Excellence, directing day-to-day SAP operations, governance, and service delivery. You will collaborate with business process owners, IT leaders, and partners to ensure stable SAP solutions and high customer satisfaction. The role emphasizes leadership, incident/change management, and continuous improvement within a hybrid/remote UK environment, with a focus on delivering optimal SAP performance for the organization.
12/07/2026
Full time
Curtiss-Wright Corporation seeks a Sr. Manager to lead the SAP Center of Excellence, directing day-to-day SAP operations, governance, and service delivery. You will collaborate with business process owners, IT leaders, and partners to ensure stable SAP solutions and high customer satisfaction. The role emphasizes leadership, incident/change management, and continuous improvement within a hybrid/remote UK environment, with a focus on delivering optimal SAP performance for the organization.
Sr. Manager, SAP Center of Excellence
D4S DY-4 Systems Inc. Christchurch, Dorset
The Sr. Manager, SAP Center of Excellence (CoE) is responsible for leading the day-to-day operations, support, and continuous improvement of the Curtiss Wright SAP landscape. This role ensures reliable service delivery, effective governance, and strong partnerships with the business while developing a high-performing team. The Manager works closely with Business Process Owners, IT leaders, and strategic partners to deliver stable, secure, and business focused SAP solutions. Location: Remote, UK Work life balance: Hybrid working, flexi time program. Responsibilities Lead day to day operations of the SAP Center of Excellence. Oversee Incident, Problem, Change, Release, and Service Request Management. Monitor service performance and drive continuous improvement. Lead SAP intake, prioritization, Change Approval Board (CAB), and Release Management processes. Ensure compliance with SDLC, security, audit, and enterprise standards for both internal and external audit. Manage SAP and ServiceNow dashboards, SLAs, KPIs, and operational reporting. Partner with Business Process Owners, business leaders, and IT teams to prioritize work and support business objectives. Coordinate across functional and technical teams to improve business processes and resolve issues. Build trusted relationships and maintain a high level of customer satisfaction. Lead and manage the SAP Quality Assurance (QA) team, ensuring effective planning, execution, and delivery of SAP testing activities. Establish and oversee testing strategies, including test planning, test cycles, test script development, and test execution for projects, enhancements, and production support. Lead, coach, and develop a high-performing SAP Center of Excellence team. Support hiring, onboarding, performance management, succession planning, and employee development. Identify opportunities to improve service quality, simplify processes, and increase operational efficiency. Manage relationships with managed service providers and strategic technology partners. Use metrics and feedback to improve service delivery and reduce operational risk. Qualifications Bachelor's degree in information systems, Computer Science, Engineering, Business, or a related field. 10+ years of SAP/ERP experience, including at least 5 years in a leadership role. Hands on experience in at least one SAP functional domain, including Finance (FI/CO), Order to Cash (OTC), Service Management (CS/SM), Warehouse Management (WM/EWM), Supply Chain Planning (PP/IBP), or a related SAP business process area. Experience leading enterprise application support in a manufacturing environment. Strong knowledge of SAP, ITIL, Software Development Life Cycle (SDLC), governance, and vendor management. Excellent leadership, communication, organizational, and stakeholder management skills. Preferred Master's degree in a related field. SAP, ITIL, PMP, or equivalent certifications. Experience with Agile delivery methodologies, SAP Activate, and ServiceNow. Benefits Paid Time Off Retirement with Employer Match Health and Wellness Benefits Learning and Development Opportunities Competitive Pay Bonus Scheme Recognition Employee Stock Purchase Plan Inclusive & Supportive Culture Compliance Statement: This position may require exposure to export controlled information and is subject to additional security screening. In the event information provided during the security screening reveals ineligibility to access export controlled information, any offer of employment may be reconsidered or withdrawn. Curtiss Wright is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, ethnicity, color, sexual orientation, gender identity, physical or mental disability, age, ancestry, legally protected medical condition, family care status, marital status, religion, veteran status, national origin, or any other legally protected status. For US Applicants: EEO is The Law - click here for more information. If you require accommodation due to a disability at any time during the recruitment and/or assessment process, please contact Talent Acquisition and we will make all reasonable efforts to accommodate your request.
12/07/2026
Full time
The Sr. Manager, SAP Center of Excellence (CoE) is responsible for leading the day-to-day operations, support, and continuous improvement of the Curtiss Wright SAP landscape. This role ensures reliable service delivery, effective governance, and strong partnerships with the business while developing a high-performing team. The Manager works closely with Business Process Owners, IT leaders, and strategic partners to deliver stable, secure, and business focused SAP solutions. Location: Remote, UK Work life balance: Hybrid working, flexi time program. Responsibilities Lead day to day operations of the SAP Center of Excellence. Oversee Incident, Problem, Change, Release, and Service Request Management. Monitor service performance and drive continuous improvement. Lead SAP intake, prioritization, Change Approval Board (CAB), and Release Management processes. Ensure compliance with SDLC, security, audit, and enterprise standards for both internal and external audit. Manage SAP and ServiceNow dashboards, SLAs, KPIs, and operational reporting. Partner with Business Process Owners, business leaders, and IT teams to prioritize work and support business objectives. Coordinate across functional and technical teams to improve business processes and resolve issues. Build trusted relationships and maintain a high level of customer satisfaction. Lead and manage the SAP Quality Assurance (QA) team, ensuring effective planning, execution, and delivery of SAP testing activities. Establish and oversee testing strategies, including test planning, test cycles, test script development, and test execution for projects, enhancements, and production support. Lead, coach, and develop a high-performing SAP Center of Excellence team. Support hiring, onboarding, performance management, succession planning, and employee development. Identify opportunities to improve service quality, simplify processes, and increase operational efficiency. Manage relationships with managed service providers and strategic technology partners. Use metrics and feedback to improve service delivery and reduce operational risk. Qualifications Bachelor's degree in information systems, Computer Science, Engineering, Business, or a related field. 10+ years of SAP/ERP experience, including at least 5 years in a leadership role. Hands on experience in at least one SAP functional domain, including Finance (FI/CO), Order to Cash (OTC), Service Management (CS/SM), Warehouse Management (WM/EWM), Supply Chain Planning (PP/IBP), or a related SAP business process area. Experience leading enterprise application support in a manufacturing environment. Strong knowledge of SAP, ITIL, Software Development Life Cycle (SDLC), governance, and vendor management. Excellent leadership, communication, organizational, and stakeholder management skills. Preferred Master's degree in a related field. SAP, ITIL, PMP, or equivalent certifications. Experience with Agile delivery methodologies, SAP Activate, and ServiceNow. Benefits Paid Time Off Retirement with Employer Match Health and Wellness Benefits Learning and Development Opportunities Competitive Pay Bonus Scheme Recognition Employee Stock Purchase Plan Inclusive & Supportive Culture Compliance Statement: This position may require exposure to export controlled information and is subject to additional security screening. In the event information provided during the security screening reveals ineligibility to access export controlled information, any offer of employment may be reconsidered or withdrawn. Curtiss Wright is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, ethnicity, color, sexual orientation, gender identity, physical or mental disability, age, ancestry, legally protected medical condition, family care status, marital status, religion, veteran status, national origin, or any other legally protected status. For US Applicants: EEO is The Law - click here for more information. If you require accommodation due to a disability at any time during the recruitment and/or assessment process, please contact Talent Acquisition and we will make all reasonable efforts to accommodate your request.
SAP Service Delivery Manager
慨正橡扯
Job Description DXC Technology is continuing to invest in and grow its SAP Practice and is seeking an experienced SAP Service Delivery Manager to lead one of our most strategic customer engagements. This is not a traditional SAP Service Delivery Manager position. We are looking for a senior SAP service Delivery lead who can act as the primary anchor for the account, combining service delivery excellence, executive client relationship management, commercial growth and SAP managed services leadership. We're passionate about building diverse, inclusive teams and actively encourage applications from women, underrepresented groups, and neurodivergent candidates, with support and adjustments available throughout the hiring process. Working closely with DXC Sales, Presales, Account and Delivery teams, you will be responsible for establishing trusted customer relationships, ensuring successful managed service delivery, driving account growth opportunities and supporting the customer's long term SAP strategy. The customer operates a highly complex global SAP environment supporting multiple geographies and business-critical operations. As this represents the customer's first significant outsourcing engagement, the role requires an individual who can successfully navigate a highly sensitive environment whilst building confidence, trust and long term strategic partnerships. Service Delivery Leadership Own end-to-end SAP service delivery for a strategic global customer. Maintain accountability for service performance, stability and customer satisfaction. Lead monthly, quarterly and executive governance reviews. Manage SLA and KPI performance and proactively identify service risks and improvement opportunities. Lead critical incident and escalation management activities. Drive continual service improvement initiatives. Strategic Client & Account Leadership Act as the primary SAP service delivery lead and trusted advisor for a strategic customer account. Build and maintain strong relationships with senior business and IT stakeholders. Own customer governance, risk management and escalation resolution. Partner with Sales, Presales and Account teams to identify opportunities for service improvement and growth. Support contract renewals, service expansions and future SAP initiatives. Ensure service delivery remains aligned with the customer's evolving business objectives and SAP strategy. AMS Transition & Offshore Delivery Management Lead AMS estimation, transition and takeover activities across multi-country and multi-geography environments. Establish transition governance, operational readiness plans and service acceptance criteria. Ensure successful knowledge transfer from programmes into managed services. Lead globally distributed delivery teams and drive effective collaboration between onsite and offshore resources. Manage delivery quality, performance and customer expectations across multiple time zones. Commercial & Growth Management Drive Financial Demand and Resource (FDR) management activities across the account. Identify opportunities for service expansion, optimisation and account growth. Work closely with Sales, Presales and Account teams to develop growth opportunities. Support customer presentations, business cases, proposals, renewals and expansion opportunities. Maintain awareness of contractual commitments, commercial risks and delivery obligations. Essential Skills & Experience Extensive experience leading SAP Managed Services and Service Delivery engagements. Strong experience managing offshore delivery teams across multiple geographies and time zones. Proven track record estimating, planning and transitioning SAP AMS takeover services. Demonstrated success managing senior stakeholder relationships and critical customer escalations. Strong experience operating within highly sensitive customer environments. Significant experience driving FDR management, commercial governance and account growth initiatives. Proven ability to collaborate effectively with Sales, Presales and Account Management teams. Deep practical experience supporting SAP S/4HANA environments and transformation programmes. Excellent communication, leadership and influencing skills. Strong commercial and customer focused mindset. Preferred Experience SAP S/4HANA Public Cloud experience. SAP Business Technology Platform (BTP) experience. ITIL Foundation or higher certification. Experience working within global system integrators or consulting organisations. Knowledge of SAP Cloud ALM, SAP Solution Manager and SAP for Me. Experience supporting customers through major outsourcing or transformation programmes. Working Pattern You should expect to be onsite with the customer one or two days a week on average, with increased presence during key periods such as go lives, service transitions, or major incidents. You'll effectively become part of the customer's extended organisation, so relationship building and visibility on site are just as important as delivery expertise. Why DXC Technology? At DXC, we believe in empowering our people to drive meaningful change. Our investment in our people, our customers, and operational excellence is what fuels our continued success. You'll be part of a high profile, single customer engagement where you can genuinely make an impact and take real ownership of delivery. You'll also benefit from the support of a well established internal SAP practice, with deep functional, technical, and cloud expertise, alongside clear progression opportunities into senior delivery leadership or account management roles. In addition, DXC offers a competitive salary and a flexible benefits package designed to support you both professionally and personally - including pension, private medical cover, and wellbeing programmes. If you're looking for a role where you can take ownership, make a visible impact, and grow your career within a supportive and forward thinking organisation, we'd love to hear from you. At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritises in person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We're committed to fostering an inclusive environment where everyone can thrive.
10/07/2026
Full time
Job Description DXC Technology is continuing to invest in and grow its SAP Practice and is seeking an experienced SAP Service Delivery Manager to lead one of our most strategic customer engagements. This is not a traditional SAP Service Delivery Manager position. We are looking for a senior SAP service Delivery lead who can act as the primary anchor for the account, combining service delivery excellence, executive client relationship management, commercial growth and SAP managed services leadership. We're passionate about building diverse, inclusive teams and actively encourage applications from women, underrepresented groups, and neurodivergent candidates, with support and adjustments available throughout the hiring process. Working closely with DXC Sales, Presales, Account and Delivery teams, you will be responsible for establishing trusted customer relationships, ensuring successful managed service delivery, driving account growth opportunities and supporting the customer's long term SAP strategy. The customer operates a highly complex global SAP environment supporting multiple geographies and business-critical operations. As this represents the customer's first significant outsourcing engagement, the role requires an individual who can successfully navigate a highly sensitive environment whilst building confidence, trust and long term strategic partnerships. Service Delivery Leadership Own end-to-end SAP service delivery for a strategic global customer. Maintain accountability for service performance, stability and customer satisfaction. Lead monthly, quarterly and executive governance reviews. Manage SLA and KPI performance and proactively identify service risks and improvement opportunities. Lead critical incident and escalation management activities. Drive continual service improvement initiatives. Strategic Client & Account Leadership Act as the primary SAP service delivery lead and trusted advisor for a strategic customer account. Build and maintain strong relationships with senior business and IT stakeholders. Own customer governance, risk management and escalation resolution. Partner with Sales, Presales and Account teams to identify opportunities for service improvement and growth. Support contract renewals, service expansions and future SAP initiatives. Ensure service delivery remains aligned with the customer's evolving business objectives and SAP strategy. AMS Transition & Offshore Delivery Management Lead AMS estimation, transition and takeover activities across multi-country and multi-geography environments. Establish transition governance, operational readiness plans and service acceptance criteria. Ensure successful knowledge transfer from programmes into managed services. Lead globally distributed delivery teams and drive effective collaboration between onsite and offshore resources. Manage delivery quality, performance and customer expectations across multiple time zones. Commercial & Growth Management Drive Financial Demand and Resource (FDR) management activities across the account. Identify opportunities for service expansion, optimisation and account growth. Work closely with Sales, Presales and Account teams to develop growth opportunities. Support customer presentations, business cases, proposals, renewals and expansion opportunities. Maintain awareness of contractual commitments, commercial risks and delivery obligations. Essential Skills & Experience Extensive experience leading SAP Managed Services and Service Delivery engagements. Strong experience managing offshore delivery teams across multiple geographies and time zones. Proven track record estimating, planning and transitioning SAP AMS takeover services. Demonstrated success managing senior stakeholder relationships and critical customer escalations. Strong experience operating within highly sensitive customer environments. Significant experience driving FDR management, commercial governance and account growth initiatives. Proven ability to collaborate effectively with Sales, Presales and Account Management teams. Deep practical experience supporting SAP S/4HANA environments and transformation programmes. Excellent communication, leadership and influencing skills. Strong commercial and customer focused mindset. Preferred Experience SAP S/4HANA Public Cloud experience. SAP Business Technology Platform (BTP) experience. ITIL Foundation or higher certification. Experience working within global system integrators or consulting organisations. Knowledge of SAP Cloud ALM, SAP Solution Manager and SAP for Me. Experience supporting customers through major outsourcing or transformation programmes. Working Pattern You should expect to be onsite with the customer one or two days a week on average, with increased presence during key periods such as go lives, service transitions, or major incidents. You'll effectively become part of the customer's extended organisation, so relationship building and visibility on site are just as important as delivery expertise. Why DXC Technology? At DXC, we believe in empowering our people to drive meaningful change. Our investment in our people, our customers, and operational excellence is what fuels our continued success. You'll be part of a high profile, single customer engagement where you can genuinely make an impact and take real ownership of delivery. You'll also benefit from the support of a well established internal SAP practice, with deep functional, technical, and cloud expertise, alongside clear progression opportunities into senior delivery leadership or account management roles. In addition, DXC offers a competitive salary and a flexible benefits package designed to support you both professionally and personally - including pension, private medical cover, and wellbeing programmes. If you're looking for a role where you can take ownership, make a visible impact, and grow your career within a supportive and forward thinking organisation, we'd love to hear from you. At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritises in person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We're committed to fostering an inclusive environment where everyone can thrive.
CapGemini
SAP Solution Architect
CapGemini
About the job you're consideringCapgemini is strengthening its SAP architecture capability to support major transformation programmes across the UK Public Sector. In this role, you will play a pivotal part in shaping and delivering enterprise-scale SAP solutions that underpin critical government services and national programmes.We are looking for SAP Solution Architects with deep SAP platform expertise and strong delivery leadership experience. You will operate across the full solution lifecycle - from early shaping and design, through build and deployment, to live service - ensuring that solutions are robust, secure and aligned to both client outcomes and SAP best practice.Our SAP architects act as trusted technical leaders, working closely with clients, delivery teams and partners to design solutions that balance functional fit, technical integrity and long-term sustainability. You will help clients modernise complex ERP landscapes, including SAP S/4HANA transformations, integrations with wider enterprise ecosystems and adoption of modern SAP capabilities.Hybrid working: The places that you work from day to day will vary according to your role, your needs, and those of the business; it will be a blend of Company offices, client sites, and your home; noting that you will be unable to work at home 100% of the time.If you are successfully offered this position, you will go through a series of pre-employment checks, including:identity, nationality (single or dual) or immigration status, employment history going back 3 continuous years, and unspent criminal record check (known as Disclosure and Barring Service)Your roleAs an SAP Solution Architect, you will take accountability for the end-to-end solution design and provide architectural leadership throughout delivery.Key responsibilities include:Supporting early lifecycle activities, including solution shaping, estimates and commercial proposalsProducing end-to-end SAP solution architectures covering functional design, technical architecture, integration, data and security (for both brownfield and greenfield solutions)Leading the design of SAP-based solutions across S/4HANA, ECC and associated SAP platforms and servicesAdvising clients on SAP best practices, deployment options and target architectures aligned to their business strategyConfidently presenting complex solutions and architectures, easily translating content for a broad stakeholder groupOwning architecture decisions and ensuring adherence to agreed architecture governance, design standards and delivery controlsWorking closely with delivery managers, functional leads and technical teams to safely deliver solutions into live operationManaging dependencies across SAP modules, non-SAP systems and third-party products in complex enterprise landscapesBuilding strong, trusted-advisor relationships with client stakeholders through clarity, credibility and constructive challengeEngaging with SAP and other partners/vendors to ensure solutions remain aligned with customer strategy, product roadmaps and best practiceOwning technical risk, issue management and resolution within your solution scope and beyondActively contributing to Capgemini's SAP and Architecture communities, sharing knowledge and developing practice capabilityYour skills and experienceEssentialYou will bring strong SAP architecture experience and credibility in front of senior stakeholders and the ability to lead delivery in complex, regulated environments.Able to achieve UK Government Security Check (SC) clearance.We are looking for demonstrable experience in:Designing and delivering SAP solutions at enterprise scale, ideally within Public Sector or similarly complex organisationsSAP S/4HANA (PCE or On-Premise) architectures, including brownfield, greenfield, or hybrid transformation approachesStrong understanding of SAP functional domains (e.g. Finance, Contract Accounting, PSCD/Utilities), with the ability to design cross-functional solutionsSAP technical architecture, including landscape design, security, identity management, data management, networks, environments, transport strategy and non-functional requirementsIntegration of SAP with wider enterprise ecosystems using SAP Integration Suite, APIs, middleware, or event-driven approachesData considerations within SAP programmes, including migration, data quality and cutover planningModern delivery approaches such as Agile, DevOps, CI/CD and structured test and release managementDelivery across on premise, cloud and hybrid SAP environments including SAP RISE awareness/experienceLeading and setting direction for multi-disciplinary delivery teams and managing technical deliverablesStrong communication and stakeholder management skills, particularly when explaining complex architectural decisionsConfident decision-making, issue management and prioritisation aligned to delivery constraints and long-term client strategyResilience and adaptability in fast-moving programmes with changing prioritiesCalm, measured and collaborative in high-intensity situations where critical problem-solving is required (e.g. P1 incidents)Strong commercial awareness including building proposals and delivering to both time-and-materials and fixed-price contractsDesirableThe following experience would be advantageous:Experience working with SAP RISE, SAP BTP, or cloud-hosted SAP environmentsExposure to SAP security and authorisation design, including role concepts and compliance considerationsExperience contributing to large-scale SAP bids, proposals, or solution shaping activitiesUnderstanding of how extension or emerging capabilities (e.g. automation, analytics, or AI-enabled services) complement SAP solutionsExperience operating within formal design authorities or governance boardsPersonal AttributesWe are looking for architects who combine technical authority with strong interpersonal skills and a delivery mindset.You are likely to be:A confident technical leader who takes ownership and accountability for outcomesComfortable challenging assumptions and influencing decisions with evidence, empathy and pragmatismClient-focused, with a strong desire to deliver solutions that genuinely improve outcomesCollaborative and inclusive, able to work effectively across functional, technical and commercial teamsCalm under pressure, with the resilience to manage risk and complexityCurious and motivated to stay current with SAP's evolving roadmap and delivery approachesWe are a Disability Confident EmployerCapgemini is proud to be a Disability Confident Employer (Level 2) under the UK Government's Disability Confident scheme.As part of our commitment to inclusive recruitment, we will offer an interview to all candidates who:Declare they have a disability, andMeet the minimum essential criteria for the role.Please opt in during the application process.Your security clearenceTo be successfully appointed to this role, it is a requirement to obtain Security Check (SC) clearance.To obtain SC clearance, the successful applicant must have resided continuously within the United Kingdom for the last 5 years, along with other criteria and requirements.Throughout the recruitment process, you will be asked questions about your security clearance eligibility such as, but not limited to, country of residence and nationality.Some posts are restricted to sole UK Nationals for security reasons; therefore, you may be asked about your citizenship in the application process.Make it real - what does it mean for you?We realise a Total Reward package should be more than just compensation. At Capgemini we offer range of core and flexible benefits and have a Peer Recognition Portal called Applaud.You will be empowered to explore, innovate, and progress. You will benefit from Capgemini's 'learning for life' mindset, meaning you will have countless training and development opportunities from thinktanks to hackathons, and access to 250,000 courses with numerous external certifications from AWS, Microsoft, Harvard ManageMentor, Cybersecurity qualifications and much more.Why you should consider CapgeminiGrowing clients' businesses while building a more sustainable, more inclusive future is a tough ask. But when you join Capgemini, you join a thriving company and become part of a diverse collective of free-thinkers, entrepreneurs and industry experts. A powerful source of energy that drives us all to find new ways technology can help us reimagine what's possible. It's why, together, we seek out opportunities that will transform the world's leading businesses. And it's how you'll gain the experiences and connections you need to shape your future. By learning from each other every day, sharing knowledge and always pushing yourself to do better, you'll build the skills you want. And you'll use them to help our clients leverage technology to grow their business and give innovation that human touch the world needs. So, it might not always be easy, but making the world a better place rarely is.About CapgeminiCapgemini is an AI-powered global business and technology transformation partner, delivering tangible business value. We imagine the future of organisations and make it real with AI, technology and people. With our strong heritage of nearly 60 years, we are a responsible and diverse group of over 420,000 team members in more than 50 countries. We deliver end-to-end services and solutions with our deep industry expertise and strong partner ecosystem, leveraging our capabilities across strategy, technology, design, engineering and business operations. The Group reported 2025 global revenues of €22.5 billion.Make it real
08/07/2026
Full time
About the job you're consideringCapgemini is strengthening its SAP architecture capability to support major transformation programmes across the UK Public Sector. In this role, you will play a pivotal part in shaping and delivering enterprise-scale SAP solutions that underpin critical government services and national programmes.We are looking for SAP Solution Architects with deep SAP platform expertise and strong delivery leadership experience. You will operate across the full solution lifecycle - from early shaping and design, through build and deployment, to live service - ensuring that solutions are robust, secure and aligned to both client outcomes and SAP best practice.Our SAP architects act as trusted technical leaders, working closely with clients, delivery teams and partners to design solutions that balance functional fit, technical integrity and long-term sustainability. You will help clients modernise complex ERP landscapes, including SAP S/4HANA transformations, integrations with wider enterprise ecosystems and adoption of modern SAP capabilities.Hybrid working: The places that you work from day to day will vary according to your role, your needs, and those of the business; it will be a blend of Company offices, client sites, and your home; noting that you will be unable to work at home 100% of the time.If you are successfully offered this position, you will go through a series of pre-employment checks, including:identity, nationality (single or dual) or immigration status, employment history going back 3 continuous years, and unspent criminal record check (known as Disclosure and Barring Service)Your roleAs an SAP Solution Architect, you will take accountability for the end-to-end solution design and provide architectural leadership throughout delivery.Key responsibilities include:Supporting early lifecycle activities, including solution shaping, estimates and commercial proposalsProducing end-to-end SAP solution architectures covering functional design, technical architecture, integration, data and security (for both brownfield and greenfield solutions)Leading the design of SAP-based solutions across S/4HANA, ECC and associated SAP platforms and servicesAdvising clients on SAP best practices, deployment options and target architectures aligned to their business strategyConfidently presenting complex solutions and architectures, easily translating content for a broad stakeholder groupOwning architecture decisions and ensuring adherence to agreed architecture governance, design standards and delivery controlsWorking closely with delivery managers, functional leads and technical teams to safely deliver solutions into live operationManaging dependencies across SAP modules, non-SAP systems and third-party products in complex enterprise landscapesBuilding strong, trusted-advisor relationships with client stakeholders through clarity, credibility and constructive challengeEngaging with SAP and other partners/vendors to ensure solutions remain aligned with customer strategy, product roadmaps and best practiceOwning technical risk, issue management and resolution within your solution scope and beyondActively contributing to Capgemini's SAP and Architecture communities, sharing knowledge and developing practice capabilityYour skills and experienceEssentialYou will bring strong SAP architecture experience and credibility in front of senior stakeholders and the ability to lead delivery in complex, regulated environments.Able to achieve UK Government Security Check (SC) clearance.We are looking for demonstrable experience in:Designing and delivering SAP solutions at enterprise scale, ideally within Public Sector or similarly complex organisationsSAP S/4HANA (PCE or On-Premise) architectures, including brownfield, greenfield, or hybrid transformation approachesStrong understanding of SAP functional domains (e.g. Finance, Contract Accounting, PSCD/Utilities), with the ability to design cross-functional solutionsSAP technical architecture, including landscape design, security, identity management, data management, networks, environments, transport strategy and non-functional requirementsIntegration of SAP with wider enterprise ecosystems using SAP Integration Suite, APIs, middleware, or event-driven approachesData considerations within SAP programmes, including migration, data quality and cutover planningModern delivery approaches such as Agile, DevOps, CI/CD and structured test and release managementDelivery across on premise, cloud and hybrid SAP environments including SAP RISE awareness/experienceLeading and setting direction for multi-disciplinary delivery teams and managing technical deliverablesStrong communication and stakeholder management skills, particularly when explaining complex architectural decisionsConfident decision-making, issue management and prioritisation aligned to delivery constraints and long-term client strategyResilience and adaptability in fast-moving programmes with changing prioritiesCalm, measured and collaborative in high-intensity situations where critical problem-solving is required (e.g. P1 incidents)Strong commercial awareness including building proposals and delivering to both time-and-materials and fixed-price contractsDesirableThe following experience would be advantageous:Experience working with SAP RISE, SAP BTP, or cloud-hosted SAP environmentsExposure to SAP security and authorisation design, including role concepts and compliance considerationsExperience contributing to large-scale SAP bids, proposals, or solution shaping activitiesUnderstanding of how extension or emerging capabilities (e.g. automation, analytics, or AI-enabled services) complement SAP solutionsExperience operating within formal design authorities or governance boardsPersonal AttributesWe are looking for architects who combine technical authority with strong interpersonal skills and a delivery mindset.You are likely to be:A confident technical leader who takes ownership and accountability for outcomesComfortable challenging assumptions and influencing decisions with evidence, empathy and pragmatismClient-focused, with a strong desire to deliver solutions that genuinely improve outcomesCollaborative and inclusive, able to work effectively across functional, technical and commercial teamsCalm under pressure, with the resilience to manage risk and complexityCurious and motivated to stay current with SAP's evolving roadmap and delivery approachesWe are a Disability Confident EmployerCapgemini is proud to be a Disability Confident Employer (Level 2) under the UK Government's Disability Confident scheme.As part of our commitment to inclusive recruitment, we will offer an interview to all candidates who:Declare they have a disability, andMeet the minimum essential criteria for the role.Please opt in during the application process.Your security clearenceTo be successfully appointed to this role, it is a requirement to obtain Security Check (SC) clearance.To obtain SC clearance, the successful applicant must have resided continuously within the United Kingdom for the last 5 years, along with other criteria and requirements.Throughout the recruitment process, you will be asked questions about your security clearance eligibility such as, but not limited to, country of residence and nationality.Some posts are restricted to sole UK Nationals for security reasons; therefore, you may be asked about your citizenship in the application process.Make it real - what does it mean for you?We realise a Total Reward package should be more than just compensation. At Capgemini we offer range of core and flexible benefits and have a Peer Recognition Portal called Applaud.You will be empowered to explore, innovate, and progress. You will benefit from Capgemini's 'learning for life' mindset, meaning you will have countless training and development opportunities from thinktanks to hackathons, and access to 250,000 courses with numerous external certifications from AWS, Microsoft, Harvard ManageMentor, Cybersecurity qualifications and much more.Why you should consider CapgeminiGrowing clients' businesses while building a more sustainable, more inclusive future is a tough ask. But when you join Capgemini, you join a thriving company and become part of a diverse collective of free-thinkers, entrepreneurs and industry experts. A powerful source of energy that drives us all to find new ways technology can help us reimagine what's possible. It's why, together, we seek out opportunities that will transform the world's leading businesses. And it's how you'll gain the experiences and connections you need to shape your future. By learning from each other every day, sharing knowledge and always pushing yourself to do better, you'll build the skills you want. And you'll use them to help our clients leverage technology to grow their business and give innovation that human touch the world needs. So, it might not always be easy, but making the world a better place rarely is.About CapgeminiCapgemini is an AI-powered global business and technology transformation partner, delivering tangible business value. We imagine the future of organisations and make it real with AI, technology and people. With our strong heritage of nearly 60 years, we are a responsible and diverse group of over 420,000 team members in more than 50 countries. We deliver end-to-end services and solutions with our deep industry expertise and strong partner ecosystem, leveraging our capabilities across strategy, technology, design, engineering and business operations. The Group reported 2025 global revenues of €22.5 billion.Make it real
Systems Accountants
SAP Finance Systems Manager
Systems Accountants Northampton, Northamptonshire
SAP Finance Systems Manager Northampton (hybrid) £70,000 - £80,000 per annum SystemsAccountants are supporting a leading professional services organisation in the search for an experienced SAP Manager to oversee and optimise their SAP S/4HANA environment. This is a key leadership role responsible for the stability, performance, and continuous improvement of a complex SAP landscape, while also supporting future transformation initiatives including SAP RISE readiness. The Role The successful candidate will lead a team of SAP specialists across support, enhancement delivery, and operational management activities. The role combines technical oversight, stakeholder engagement, vendor management, and people leadership within a business critical SAP environment. Key Responsibilities Manage and develop a team of SAP analysts and developers Oversee day to day SAP S/4HANA operations and service delivery Coordinate enhancements, incidents, releases, and change requests Support month end, year end, and other critical business processes Work closely with third party support and hosting partners Ensure effective governance across transports, documentation, and system controls Support roadmap planning, upgrades, optimisation, and future cloud transformation initiatives Collaborate with business stakeholders across finance and HR functions Required Experience Proven experience managing SAP support or application teams Strong SAP S/4HANA operational knowledge Experience across SAP FICO and HCM modules Understanding of SAP integrations, workflows, authorisations, and change management Experience working within structured IT service environments (ITIL/CAB/release management) Strong stakeholder management and leadership skills Desirable Experience supporting professional services or regulated environments Exposure to SAP RISE or cloud transformation programmes For more information, please apply or contact SystemsAccountants directly at
07/07/2026
Full time
SAP Finance Systems Manager Northampton (hybrid) £70,000 - £80,000 per annum SystemsAccountants are supporting a leading professional services organisation in the search for an experienced SAP Manager to oversee and optimise their SAP S/4HANA environment. This is a key leadership role responsible for the stability, performance, and continuous improvement of a complex SAP landscape, while also supporting future transformation initiatives including SAP RISE readiness. The Role The successful candidate will lead a team of SAP specialists across support, enhancement delivery, and operational management activities. The role combines technical oversight, stakeholder engagement, vendor management, and people leadership within a business critical SAP environment. Key Responsibilities Manage and develop a team of SAP analysts and developers Oversee day to day SAP S/4HANA operations and service delivery Coordinate enhancements, incidents, releases, and change requests Support month end, year end, and other critical business processes Work closely with third party support and hosting partners Ensure effective governance across transports, documentation, and system controls Support roadmap planning, upgrades, optimisation, and future cloud transformation initiatives Collaborate with business stakeholders across finance and HR functions Required Experience Proven experience managing SAP support or application teams Strong SAP S/4HANA operational knowledge Experience across SAP FICO and HCM modules Understanding of SAP integrations, workflows, authorisations, and change management Experience working within structured IT service environments (ITIL/CAB/release management) Strong stakeholder management and leadership skills Desirable Experience supporting professional services or regulated environments Exposure to SAP RISE or cloud transformation programmes For more information, please apply or contact SystemsAccountants directly at
Senior IT Support Analyst
Macfarlane Group UK Ltd Coventry, Warwickshire
" Senior IT Support Analyst Salary: £32,000 - £37,000 depending on experience. Hours: 37.5 hours per week - Monday to Friday, 08:00-16:30. Location: Hybrid - Coventry office base preferred; nationwide applications welcome. Start Date: ASAP. At Macfarlane Packaging, we protect what matters - our people, customers and the environment. With over 75 years of expertise, we offer a stable, supportive workplace where you can build a long term career. Role Overview This is an exciting opportunity for an experienced IT support professional to join a forward thinking IT team at a pivotal point in how we deliver and evolve our helpdesk function. We are investing in AI tooling - including Freshservice Freddy AI and Microsoft Copilot - to enhance first contact resolution, automate triage, and free our analysts to focus on complex problem solving and user experience. This role sits at the centre of that transition: you will be both a skilled technical responder and a key contributor to building a smarter, more efficient support service. You will operate with a high degree of autonomy, acting as the de facto lead across the helpdesk queue, and will work closely with the IT Manager to develop and continuously improve our AI augmented support model. Helpdesk Operations Own the day to day management of the Freshservice helpdesk queue, ensuring tickets are triaged, prioritised, and resolved in line with SLAs Provide 2nd line technical support across the Microsoft 365 stack (Entra ID, Intune, Exchange Online, SharePoint, Teams) and core business applications Act as the first point of escalation for the helpdesk team, providing technical guidance and quality oversight Maintain and improve the Freshservice knowledge base, ensuring articles are accurate, current, and structured for AI consumption Core working hours are Monday to Friday, 08 30 (37.5 hours per week). Out of hours availability is not a routine requirement of this role; however, the postholder may occasionally be contacted outside these hours in the event of a critical IT incident such as a significant cybersecurity threat or major service outage AI & Automation Champion the use of Freshservice Freddy AI, including auto triage, auto categorisation, and automated response workflows Work with the IT Manager to identify and implement automation opportunities that reduce manual ticket handling Monitor AI deflection rates and first contact resolution metrics, making data driven recommendations for improvement Leverage Microsoft Copilot and Claude Enterprise for drafting technical responses, summarising incident trends, and knowledge base creation User Experience & Communication Ensure all users receive timely, clear, and professional communication throughout their ticket lifecycle Identify recurring issues and proactively communicate workarounds or solutions to the wider business Assist with onboarding and offboarding processes, device provisioning, and licence management Continuous Improvement Produce regular reporting on helpdesk performance, SLA adherence, and ticket trends, presenting insights to the IT Manager Contribute to IT projects and initiatives as required, including site integrations and system rollouts Maintain and improve standard operating procedures and runbooks Personal Specification 3+ years' experience in an IT support or service desk role, including 2nd line technical work Strong working knowledge of Microsoft 365 - particularly Entra ID, Intune, Exchange Online, and Teams Experience with an ITSM platform (Freshservice, ServiceNow, Zendesk, Jira Service Management, or similar) Confident communicator with the ability to explain technical issues clearly to non technical users Self motivated with the ability to manage a busy queue independently and prioritise effectively A genuine interest in AI tooling and how it can improve IT service delivery Full UK Driving Licence (occasional travel to UK sites is required) Desirable Hands on experience with Freshservice and/or Freddy AI Familiarity with Microsoft Copilot, Copilot Studio, or similar AI productivity tools Experience using NinjaOne, Microsoft Intune, or other RMM/MDM platforms Microsoft certifications (e.g. MS 900, MD 102, MS 102) or equivalent practical experience ITIL Foundation certification or working knowledge of ITIL service management principles Familiarity with cybersecurity practices relevant to end user computing (e.g. MFA, endpoint protection, phishing awareness) Exposure to IT project work - system rollouts, site integrations, or technology migrations Experience in a multi site or distributed business environment Employee Benefits £32,000 - £37,000 per annum, depending on experience Hybrid / flexible working arrangements Pension scheme 25 days holiday plus bank holidays Access to Group employee benefits and discount schemes Structured professional development and support for relevant certifications Exposure to a modern Microsoft 365 centric environment with real investment in AI tooling Equal Opportunities Macfarlane Packaging is an equal opportunities employer. We are committed to creating an inclusive environment for all employees and welcome applications from candidates of all backgrounds. "
07/07/2026
Full time
" Senior IT Support Analyst Salary: £32,000 - £37,000 depending on experience. Hours: 37.5 hours per week - Monday to Friday, 08:00-16:30. Location: Hybrid - Coventry office base preferred; nationwide applications welcome. Start Date: ASAP. At Macfarlane Packaging, we protect what matters - our people, customers and the environment. With over 75 years of expertise, we offer a stable, supportive workplace where you can build a long term career. Role Overview This is an exciting opportunity for an experienced IT support professional to join a forward thinking IT team at a pivotal point in how we deliver and evolve our helpdesk function. We are investing in AI tooling - including Freshservice Freddy AI and Microsoft Copilot - to enhance first contact resolution, automate triage, and free our analysts to focus on complex problem solving and user experience. This role sits at the centre of that transition: you will be both a skilled technical responder and a key contributor to building a smarter, more efficient support service. You will operate with a high degree of autonomy, acting as the de facto lead across the helpdesk queue, and will work closely with the IT Manager to develop and continuously improve our AI augmented support model. Helpdesk Operations Own the day to day management of the Freshservice helpdesk queue, ensuring tickets are triaged, prioritised, and resolved in line with SLAs Provide 2nd line technical support across the Microsoft 365 stack (Entra ID, Intune, Exchange Online, SharePoint, Teams) and core business applications Act as the first point of escalation for the helpdesk team, providing technical guidance and quality oversight Maintain and improve the Freshservice knowledge base, ensuring articles are accurate, current, and structured for AI consumption Core working hours are Monday to Friday, 08 30 (37.5 hours per week). Out of hours availability is not a routine requirement of this role; however, the postholder may occasionally be contacted outside these hours in the event of a critical IT incident such as a significant cybersecurity threat or major service outage AI & Automation Champion the use of Freshservice Freddy AI, including auto triage, auto categorisation, and automated response workflows Work with the IT Manager to identify and implement automation opportunities that reduce manual ticket handling Monitor AI deflection rates and first contact resolution metrics, making data driven recommendations for improvement Leverage Microsoft Copilot and Claude Enterprise for drafting technical responses, summarising incident trends, and knowledge base creation User Experience & Communication Ensure all users receive timely, clear, and professional communication throughout their ticket lifecycle Identify recurring issues and proactively communicate workarounds or solutions to the wider business Assist with onboarding and offboarding processes, device provisioning, and licence management Continuous Improvement Produce regular reporting on helpdesk performance, SLA adherence, and ticket trends, presenting insights to the IT Manager Contribute to IT projects and initiatives as required, including site integrations and system rollouts Maintain and improve standard operating procedures and runbooks Personal Specification 3+ years' experience in an IT support or service desk role, including 2nd line technical work Strong working knowledge of Microsoft 365 - particularly Entra ID, Intune, Exchange Online, and Teams Experience with an ITSM platform (Freshservice, ServiceNow, Zendesk, Jira Service Management, or similar) Confident communicator with the ability to explain technical issues clearly to non technical users Self motivated with the ability to manage a busy queue independently and prioritise effectively A genuine interest in AI tooling and how it can improve IT service delivery Full UK Driving Licence (occasional travel to UK sites is required) Desirable Hands on experience with Freshservice and/or Freddy AI Familiarity with Microsoft Copilot, Copilot Studio, or similar AI productivity tools Experience using NinjaOne, Microsoft Intune, or other RMM/MDM platforms Microsoft certifications (e.g. MS 900, MD 102, MS 102) or equivalent practical experience ITIL Foundation certification or working knowledge of ITIL service management principles Familiarity with cybersecurity practices relevant to end user computing (e.g. MFA, endpoint protection, phishing awareness) Exposure to IT project work - system rollouts, site integrations, or technology migrations Experience in a multi site or distributed business environment Employee Benefits £32,000 - £37,000 per annum, depending on experience Hybrid / flexible working arrangements Pension scheme 25 days holiday plus bank holidays Access to Group employee benefits and discount schemes Structured professional development and support for relevant certifications Exposure to a modern Microsoft 365 centric environment with real investment in AI tooling Equal Opportunities Macfarlane Packaging is an equal opportunities employer. We are committed to creating an inclusive environment for all employees and welcome applications from candidates of all backgrounds. "
University of Derby
Second Line Engineer
University of Derby
£32,260 to £36,251 per annum (for exceptional performers, there is scope for further progression up to £41,689 per annum). Onsite As a Second Line Engineer, you will play a key role in maintaining and enhancing the University's IT services, acting as an escalation point for complex technical issues and ensuring the smooth operation of critical end user systems. This includes supporting and maintaining student computing labs, staff devices, business applications, edge networking infrastructure, and audio visual technology across the University estate. Working within the Service Delivery team, you will help deliver an outstanding technology experience for both staff and students by proactively monitoring system health, resolving incidents, and ensuring compliance with cyber security and operational standards. You will be responsible for triaging and managing escalated support requests, collaborating closely with infrastructure specialists to resolve underlying issues and drive continuous service improvements. The role also offers the opportunity to contribute to technical projects and strategic initiatives, working alongside third line engineers to deliver infrastructure enhancements and service development priorities. As part of a flexible and customer focused Service Delivery function, you will be expected to provide support across multiple teams and locations, adapting to the evolving needs of the University. Responsibilities Proactively support the Digital Operations Manager and Team Leaders in the delivery of Second Line projects and tasks, while providing the necessary governance of IT Services. Act as a technical reference point for other team members and lead in the delivery of assigned project based work with a solutions focused approach. Identify and embed problem management, identify improvements, and support skill development within the team. Maintain and optimise IT systems, ensuring efficiency, reliability, and alignment with University priorities. Ensure systems meet regulatory and security standards, working with DS&S teams to strengthen processes. Deliver 24/7 out of hours support on a rota basis to support the Service Delivery and Infrastructure Teams where necessary. Assist with service ownership and delivery - contributing to key strategies, roadmaps, designs, developing and implementing/updating services, ensuring all documentation is in place and service transition is seamless across the various internal teams. Mentor others on priority and diagnosis of incidents according to agreed procedures. Investigate causes of incidents and seek resolution. Escalate unresolved incidents. Facilitate recovery, following resolution of incidents. Document and close resolved incidents according to agreed procedures and ensure lessons learned. Ensure standards for hardware, software and configuration management are maintained. Ensure Disaster Recovery and Business Continuity processes are in place and tested. Initiate and monitor actions to investigate and resolve problems in systems, processes and services. Determine problem fixes / remedies. Assist with the implementation of agreed remedies and preventative measures. Work with 3rd party suppliers and support partners to log escalated service tickets and proactively work with them to reach a speedy resolution. Work as a team player and collaborate in a team environment to deliver complex solutions to multiple internal and external business units. Provide high quality support to staff and students, manage expectations, and promote a service focused culture. Relevant professional certifications e.g. Microsoft Desktop, CCNA, Jamf, ITIL. Qualifications & Experience Relevant professional and/or technical qualifications, e.g. PRINCE2, ITIL, CCNA, MCP or substantial applied equivalent experience. Experience of a senior level of technical responsibility in a service delivery environment. Experience and knowledge of leading technical projects across users and leading change initiatives. Experience of meeting customers, managing expectations and providing a logical solution focused approach to issue resolution. Experience of working within a Higher Educational Institution. Experience of maintaining, operating and troubleshooting AV equipment. Experience of operating, developing AV management tools e.g. Crestron Systems, Fusion. Good understanding of prioritising resources, working with external 3rd party contracts, and delivering service against SLA's and OLA's. Skills, Knowledge & Abilities Proficient knowledge of a broad range of desktop technologies (application delivery, networking, operating systems). Solid understanding of IT infrastructure management (Active Directory, Windows Server, etc.). Strong communication and persuasion skills (verbal and written), including the ability to explain technical concepts to non technical colleagues. Highly self motivated, organised, adaptable and disciplined, with the ability to work to tight deadlines while managing multiple tasks and deliverables. Ability to deal with difficult issues within a continuously changing environment, managing objections and differences of opinion positively and effectively. Strong analytical skills, decisive in problem resolution and ownership of issues. Consultative, collaborative approach to customer needs. Understanding of information security and governance. Creative and innovative approach to delivering a consistent, high quality operational service. Strong attention to detail and determination for excellence. Passion, energy and enthusiasm for continuous improvement and encouraging innovation. Benefits Generous annual leave entitlement of 38 days inclusive of bank holidays and concessionary days (pro rata). Comprehensive wellbeing benefits and support, including a family friendly policy, generous sick pay provision and Employee Assistance Programme. Discounts at a range of high street retailers, access to an onsite gym and a Cycle to Work scheme. Flexible working environment and commitment to personal and professional development. Equity, Diversity and Inclusion The University is committed to promoting equity, diversity and inclusion for all, regardless of age, disability, gender identity or expression, marital status, pregnancy, race, religion or belief (or none), sex and sexual orientation. We are Disability Confident Employers and strive to create an inclusive environment for trans and non binary staff, students and visitors. Applicants may indicate their preferred title and pronouns, which is optional but welcome. How to Apply You can apply by submitting an online application. Once you have signed in or registered with us you will be able to begin your application. If you are creating an account for the first time, please ensure you provide an email address that you access regularly, as this will be our main means of contacting you regarding your application. The University reserves the right to close this vacancy early if we receive a high volume of applications. We encourage you to submit your application as soon as possible to avoid disappointment. All applications must be submitted online by Midnight GMT on the closing date of the vacancy. For any assistance, including the provision of documentation in an alternative format, contact the Recruitment team at . The University of Derby is committed to safeguarding and promoting the welfare of all staff, students and children. Safeguarding is everyone's concern.
28/06/2026
Full time
£32,260 to £36,251 per annum (for exceptional performers, there is scope for further progression up to £41,689 per annum). Onsite As a Second Line Engineer, you will play a key role in maintaining and enhancing the University's IT services, acting as an escalation point for complex technical issues and ensuring the smooth operation of critical end user systems. This includes supporting and maintaining student computing labs, staff devices, business applications, edge networking infrastructure, and audio visual technology across the University estate. Working within the Service Delivery team, you will help deliver an outstanding technology experience for both staff and students by proactively monitoring system health, resolving incidents, and ensuring compliance with cyber security and operational standards. You will be responsible for triaging and managing escalated support requests, collaborating closely with infrastructure specialists to resolve underlying issues and drive continuous service improvements. The role also offers the opportunity to contribute to technical projects and strategic initiatives, working alongside third line engineers to deliver infrastructure enhancements and service development priorities. As part of a flexible and customer focused Service Delivery function, you will be expected to provide support across multiple teams and locations, adapting to the evolving needs of the University. Responsibilities Proactively support the Digital Operations Manager and Team Leaders in the delivery of Second Line projects and tasks, while providing the necessary governance of IT Services. Act as a technical reference point for other team members and lead in the delivery of assigned project based work with a solutions focused approach. Identify and embed problem management, identify improvements, and support skill development within the team. Maintain and optimise IT systems, ensuring efficiency, reliability, and alignment with University priorities. Ensure systems meet regulatory and security standards, working with DS&S teams to strengthen processes. Deliver 24/7 out of hours support on a rota basis to support the Service Delivery and Infrastructure Teams where necessary. Assist with service ownership and delivery - contributing to key strategies, roadmaps, designs, developing and implementing/updating services, ensuring all documentation is in place and service transition is seamless across the various internal teams. Mentor others on priority and diagnosis of incidents according to agreed procedures. Investigate causes of incidents and seek resolution. Escalate unresolved incidents. Facilitate recovery, following resolution of incidents. Document and close resolved incidents according to agreed procedures and ensure lessons learned. Ensure standards for hardware, software and configuration management are maintained. Ensure Disaster Recovery and Business Continuity processes are in place and tested. Initiate and monitor actions to investigate and resolve problems in systems, processes and services. Determine problem fixes / remedies. Assist with the implementation of agreed remedies and preventative measures. Work with 3rd party suppliers and support partners to log escalated service tickets and proactively work with them to reach a speedy resolution. Work as a team player and collaborate in a team environment to deliver complex solutions to multiple internal and external business units. Provide high quality support to staff and students, manage expectations, and promote a service focused culture. Relevant professional certifications e.g. Microsoft Desktop, CCNA, Jamf, ITIL. Qualifications & Experience Relevant professional and/or technical qualifications, e.g. PRINCE2, ITIL, CCNA, MCP or substantial applied equivalent experience. Experience of a senior level of technical responsibility in a service delivery environment. Experience and knowledge of leading technical projects across users and leading change initiatives. Experience of meeting customers, managing expectations and providing a logical solution focused approach to issue resolution. Experience of working within a Higher Educational Institution. Experience of maintaining, operating and troubleshooting AV equipment. Experience of operating, developing AV management tools e.g. Crestron Systems, Fusion. Good understanding of prioritising resources, working with external 3rd party contracts, and delivering service against SLA's and OLA's. Skills, Knowledge & Abilities Proficient knowledge of a broad range of desktop technologies (application delivery, networking, operating systems). Solid understanding of IT infrastructure management (Active Directory, Windows Server, etc.). Strong communication and persuasion skills (verbal and written), including the ability to explain technical concepts to non technical colleagues. Highly self motivated, organised, adaptable and disciplined, with the ability to work to tight deadlines while managing multiple tasks and deliverables. Ability to deal with difficult issues within a continuously changing environment, managing objections and differences of opinion positively and effectively. Strong analytical skills, decisive in problem resolution and ownership of issues. Consultative, collaborative approach to customer needs. Understanding of information security and governance. Creative and innovative approach to delivering a consistent, high quality operational service. Strong attention to detail and determination for excellence. Passion, energy and enthusiasm for continuous improvement and encouraging innovation. Benefits Generous annual leave entitlement of 38 days inclusive of bank holidays and concessionary days (pro rata). Comprehensive wellbeing benefits and support, including a family friendly policy, generous sick pay provision and Employee Assistance Programme. Discounts at a range of high street retailers, access to an onsite gym and a Cycle to Work scheme. Flexible working environment and commitment to personal and professional development. Equity, Diversity and Inclusion The University is committed to promoting equity, diversity and inclusion for all, regardless of age, disability, gender identity or expression, marital status, pregnancy, race, religion or belief (or none), sex and sexual orientation. We are Disability Confident Employers and strive to create an inclusive environment for trans and non binary staff, students and visitors. Applicants may indicate their preferred title and pronouns, which is optional but welcome. How to Apply You can apply by submitting an online application. Once you have signed in or registered with us you will be able to begin your application. If you are creating an account for the first time, please ensure you provide an email address that you access regularly, as this will be our main means of contacting you regarding your application. The University reserves the right to close this vacancy early if we receive a high volume of applications. We encourage you to submit your application as soon as possible to avoid disappointment. All applications must be submitted online by Midnight GMT on the closing date of the vacancy. For any assistance, including the provision of documentation in an alternative format, contact the Recruitment team at . The University of Derby is committed to safeguarding and promoting the welfare of all staff, students and children. Safeguarding is everyone's concern.
Hargreaves Lansdown plc
Principal Software Engineer - Transfers
Hargreaves Lansdown plc Bristol, Gloucestershire
Principal Software Engineer - TransfersApplylocations: Home Basedtime type: Full timeposted on: Posted Todaytime left to apply: End Date: June 28, 2026 (22 days left to apply)job requisition id: R9029# Excited to grow your career? Our purpose is to make it easy for people to save and invest for a better future. We are looking for great people to join us, so please come and invest in YOUR future at Hargreaves Lansdown. We know that sometimes people can be put off applying for a job if they don't tick every box. If you're excited about working for us and have most of the skills or experience we're looking for, please go ahead and apply. We'd love to hear from you!About the role# About HL And The Opportunity We're building the next generation platform for one of the UK's largest financial services companies, trusted by over 2 million clients and managing c.£150 billion in assets. You will contribute in expanding our new capabilities that will enable our clients to seamlessly transfer in (and out) financial products like SIPPs and ISAs. Be part of HL's future. Be part of the future of investing. Shape it with us. About the Role As the Principal Engineer in our Transfers Tribe, you will be the technical authority across the Transfers domain, shaping the architecture, technical direction, and long-term health of systems. You will focus on solving the hardest technical and architectural problems at scale, reducing systemic risk, and enabling teams to deliver faster without compromising stability, security, or regulatory compliance. You will work closely with Engineering Managers, Product Managers, Architecture, and Platform teams within an end-to-end, product-led delivery model. Key Responsibilities Collaboration & Influence Lead through influence: Align stakeholders, run design reviews, drive decisions, own technical governance and unblock delivery teams. Work closely with Product, Operations, Architecture, and Platform teams to ensure solutions are fit for live service. Support regulatory, audit, and operational discussions by clearly articulating technical design choices and risks. Technical Strategy & Architecture Set and evolve the technical direction for the Transfers domain, ensuring architectural integrity, scalability, and resilience. Own and maintain architectural principles, guardrails, and standards, balancing short-term delivery with long-term sustainability. Lead early technical discovery for initiatives, shaping solution options, trade-offs, and technical risk assessments. Identify and proactively reduce system-level and cross-team technical risks, including performance, operability, and data integrity. Engineering & Problem Solving Solve complex technical problems across event-driven flows, integrations, orchestration, and data consistency. Drive improvements in testability, observability, deployment safety, and recovery across Transfers systems. Technical Leadership & Enablement Act as a technical mentor and coach to senior engineers, raising the technical bar across tribes Partner with Engineering Managers to enable sustainable, predictable delivery. Provide clear technical direction through shared patterns, guidance, and architectural decisions. Skills & Experience Essential At least 2+ years in a Principal Engineering or Solution Architect role or similar Proven ability to set technical direction across multiple teams without line management responsibility. Strong Java software engineering background with the ability to engage on architecture decisions. We use Java 21 and Spring Boot paired with RDBMS and NoSQL databases Experience with AWS and event-driven architectures. Experience delivering product-led, agile software. Strong stakeholder management across Product, Operations, and Engineering. Excellent communication skills, able to explain complex technical concepts to non-technical stakeholders. Desirable Experience in financial services Experience improving operational resilience and throughput via system redesign and automation. Experience with agent-first organisations What Success Looks Like Transfers systems are simpler, more resilient, and easier to change, with fewer incidents and faster recovery. Technical risks are surfaced and addressed early, enabling predictable delivery. Clear architectural direction reduces rework, inconsistency, and regret spend. Interview Process3 Stage Interview Stage 1 - Discussion with our Hiring Manager (45mins):A chance to talk with our Hiring Manager in more detail about the role, our tech stack and some of the problems we solve every day. Here, we'll dig a bit more into some of your experiences, understand the processes you're familiar with and the technologies you've used to deliver end user value as well as your approach to influencing without line management. Stage 2 - Technical (90mins):For the technical part, we'd like you to sit down with some of your potential peers to work through a technical solution. We'll be looking together at system design, deep-dive into areas like event-driven systems or migration paths for live systems, and how to influence your peers. Stage 3 - Culture Fit (30mins):In our Cultural Fit interview, we'll be looking to learn more about your past experiences, what keeps you motivated, where we may be able to help you improve further, key decisions you've helped to make and issues you've resolved. Why us? Here at HL, we're the UK's number 1 investment platform for private investors, based in Bristol. For more than 40 years we've helped investors save time, tax and money on their investments.To achieve our mission, we believe we have a workplace like no other, with constant learning, dynamic teams, and a great ethos. We're steered by core values that promote service, quality, innovation, and opportunity in everything we do. What's on offer? Discretionary annual bonus and annual pay review 25 days holiday plus bank holidays and 1-day additional Christmas closure Option to purchase an additional 5 days holiday Flexible working options available, including hybrid working Enhanced parental leave Pension scheme up to 11% employer contribution Income Protection and Life insurance (4 x salary core level of cover) Private medical insurance Health care cash plans - including optical, dental, and outpatient care Health screening programme - confidential support including mental health counselling and remote GP Wellhub - unlimited access to fitness providers and wellness coach sessions Variety of travel to work schemes with bike storage and shower facilities Inhouse barista and deli serving subsidised coffee and sandwiches Two paid volunteering days per year dependant on role level only available to select during our annual benefits window, in November each year Hargreaves Lansdown is an inclusive employer that values diversity in its workforce. We encourage applications from all individuals without regard to race, religion, gender, sexual orientation, national origin, disability or age. This role may also be available on a flexible working or part time basis - please ask the Recruitment & Onboarding team for more information. Please note, we are unable to provide employment sponsorship to candidates.
27/06/2026
Full time
Principal Software Engineer - TransfersApplylocations: Home Basedtime type: Full timeposted on: Posted Todaytime left to apply: End Date: June 28, 2026 (22 days left to apply)job requisition id: R9029# Excited to grow your career? Our purpose is to make it easy for people to save and invest for a better future. We are looking for great people to join us, so please come and invest in YOUR future at Hargreaves Lansdown. We know that sometimes people can be put off applying for a job if they don't tick every box. If you're excited about working for us and have most of the skills or experience we're looking for, please go ahead and apply. We'd love to hear from you!About the role# About HL And The Opportunity We're building the next generation platform for one of the UK's largest financial services companies, trusted by over 2 million clients and managing c.£150 billion in assets. You will contribute in expanding our new capabilities that will enable our clients to seamlessly transfer in (and out) financial products like SIPPs and ISAs. Be part of HL's future. Be part of the future of investing. Shape it with us. About the Role As the Principal Engineer in our Transfers Tribe, you will be the technical authority across the Transfers domain, shaping the architecture, technical direction, and long-term health of systems. You will focus on solving the hardest technical and architectural problems at scale, reducing systemic risk, and enabling teams to deliver faster without compromising stability, security, or regulatory compliance. You will work closely with Engineering Managers, Product Managers, Architecture, and Platform teams within an end-to-end, product-led delivery model. Key Responsibilities Collaboration & Influence Lead through influence: Align stakeholders, run design reviews, drive decisions, own technical governance and unblock delivery teams. Work closely with Product, Operations, Architecture, and Platform teams to ensure solutions are fit for live service. Support regulatory, audit, and operational discussions by clearly articulating technical design choices and risks. Technical Strategy & Architecture Set and evolve the technical direction for the Transfers domain, ensuring architectural integrity, scalability, and resilience. Own and maintain architectural principles, guardrails, and standards, balancing short-term delivery with long-term sustainability. Lead early technical discovery for initiatives, shaping solution options, trade-offs, and technical risk assessments. Identify and proactively reduce system-level and cross-team technical risks, including performance, operability, and data integrity. Engineering & Problem Solving Solve complex technical problems across event-driven flows, integrations, orchestration, and data consistency. Drive improvements in testability, observability, deployment safety, and recovery across Transfers systems. Technical Leadership & Enablement Act as a technical mentor and coach to senior engineers, raising the technical bar across tribes Partner with Engineering Managers to enable sustainable, predictable delivery. Provide clear technical direction through shared patterns, guidance, and architectural decisions. Skills & Experience Essential At least 2+ years in a Principal Engineering or Solution Architect role or similar Proven ability to set technical direction across multiple teams without line management responsibility. Strong Java software engineering background with the ability to engage on architecture decisions. We use Java 21 and Spring Boot paired with RDBMS and NoSQL databases Experience with AWS and event-driven architectures. Experience delivering product-led, agile software. Strong stakeholder management across Product, Operations, and Engineering. Excellent communication skills, able to explain complex technical concepts to non-technical stakeholders. Desirable Experience in financial services Experience improving operational resilience and throughput via system redesign and automation. Experience with agent-first organisations What Success Looks Like Transfers systems are simpler, more resilient, and easier to change, with fewer incidents and faster recovery. Technical risks are surfaced and addressed early, enabling predictable delivery. Clear architectural direction reduces rework, inconsistency, and regret spend. Interview Process3 Stage Interview Stage 1 - Discussion with our Hiring Manager (45mins):A chance to talk with our Hiring Manager in more detail about the role, our tech stack and some of the problems we solve every day. Here, we'll dig a bit more into some of your experiences, understand the processes you're familiar with and the technologies you've used to deliver end user value as well as your approach to influencing without line management. Stage 2 - Technical (90mins):For the technical part, we'd like you to sit down with some of your potential peers to work through a technical solution. We'll be looking together at system design, deep-dive into areas like event-driven systems or migration paths for live systems, and how to influence your peers. Stage 3 - Culture Fit (30mins):In our Cultural Fit interview, we'll be looking to learn more about your past experiences, what keeps you motivated, where we may be able to help you improve further, key decisions you've helped to make and issues you've resolved. Why us? Here at HL, we're the UK's number 1 investment platform for private investors, based in Bristol. For more than 40 years we've helped investors save time, tax and money on their investments.To achieve our mission, we believe we have a workplace like no other, with constant learning, dynamic teams, and a great ethos. We're steered by core values that promote service, quality, innovation, and opportunity in everything we do. What's on offer? Discretionary annual bonus and annual pay review 25 days holiday plus bank holidays and 1-day additional Christmas closure Option to purchase an additional 5 days holiday Flexible working options available, including hybrid working Enhanced parental leave Pension scheme up to 11% employer contribution Income Protection and Life insurance (4 x salary core level of cover) Private medical insurance Health care cash plans - including optical, dental, and outpatient care Health screening programme - confidential support including mental health counselling and remote GP Wellhub - unlimited access to fitness providers and wellness coach sessions Variety of travel to work schemes with bike storage and shower facilities Inhouse barista and deli serving subsidised coffee and sandwiches Two paid volunteering days per year dependant on role level only available to select during our annual benefits window, in November each year Hargreaves Lansdown is an inclusive employer that values diversity in its workforce. We encourage applications from all individuals without regard to race, religion, gender, sexual orientation, national origin, disability or age. This role may also be available on a flexible working or part time basis - please ask the Recruitment & Onboarding team for more information. Please note, we are unable to provide employment sponsorship to candidates.
Sr Technical Program Manager (UK)
Parloa
Parloa's mission is to make every customer conversation feel effortless for both customers and the companies serving them. As agentic AI accelerates, Parloa is shaping the foundation of a new era in customer experience, one where customer support is no longer transactions, but meaningful exchanges. It has powered over ONE BILLION interactions between global enterprise brands and their customers, with companies like HealthEquity, Allianz, SAP, BarmeniaGothaer, and TUI already deploying Parloa at scale. About the role: We are looking for a SrTechnical Program Manager (TPM) to lead high complexity deployments of our Agentic AI / conversational AI platform for enterprise customers. In this role, you'll own the end to end delivery lifecycle from scoping and planning through go live and hyper care, working in a pod model alongside a Forward Deployed Engineer (FDE) and an Agent Architect (AA). You will be the primary owner of timeline, scope, risk, governance, and stakeholder communication, ensuring that customers successfully transition to an Agentic OS layer for their enterprise communications. Areas of ownership: Project Ownership & Delivery Own end to end delivery for assigned Agentic AI customer projects (scope, schedule, budget, risk, quality). Run the pod (TPM + FDE + Agent Architect) as a single accountable delivery unit. Select and apply appropriate delivery methodology (Waterfall, Agile, or Hybrid) based on customer context and risk profile. Drive project planning: work breakdown, dependencies, critical path, and resource allocations across internal and partner teams. Maintain up to date project plan, RAID log (Risks, Assumptions, Issues, Dependencies) and change log. Serve as primary delivery contact for customer project sponsors, IT, and business stakeholders. Facilitate recurring governance: status calls, steering committees, UAT readouts, and go live reviews. Translate technical complexity into clear business impacts for executive stakeholders. Manage scope and change requests, ensuring commercial and delivery impacts are understood and agreed. Cross Functional & Pod Coordination Coordinate with Forward Deployed Engineers on integration readiness, environment setup, performance, and production stability. Coordinate with Agent Architects on discovery, agent design, prompt/context strategy, and conversational tuning. Collaborate with Sales, Solution Engineering, Product, and Support to ensure a seamless customer journey from sales handoff through BAU operations. Where partners are involved (SI/GSI/BPO), manage co delivery responsibilities, expectations, and escalation paths. Methodology & Process Discipline Plan and facilitate sprints, retros, and sprint reviews for Agile/hybrid projects; lead stage gate reviews for Waterfall projects. Ensure risk and compliance requirements (security reviews, data governance, regulatory constraints) are captured and incorporated into the plan. Metrics & Reporting Define and track deployment KPIs, such as: Time to Blueprint, Time to First Agent in UAT, Time to Go Live Milestone On Time Rate Defect and incident trends during QA/UAT and Hyper care Report delivery status, risk posture, and mitigation plans to internal and external stakeholders. Contribute data to capacity and utilization models to inform planning and staffing. Who you are: +3 years of experience in technical project management, program management, or delivery management for SaaS or enterprise software. Hands on experience delivering solutions involving at least one of: Contact Center / CCaaS, UCaaS, conversational AI, IVA/IVR, or related CX platforms. Demonstrated ability to work across technical and business stakeholders (IT, Security, Operations, Business Owners). Solid understanding of software delivery methodologies (Agile/Scrum, Hybrid, and Waterfall) and when to apply each. Strong skills in project planning tools such as Jira, Asana, Monday, MS Project, Smartsheet and collaboration tools such as Confluence, Notion, Miro. Excellent communication, facilitation, and conflict resolution skills. Proven track record managing multiple concurrent projects with global, distributed teams. Fluency in English is required. NICE TO HAVE: Experience delivering AI/ML, NLP, LLM based, or Agentic AI solutions. Background in professional services or consulting working with enterprise clients. Familiarity with APIs, webhooks, event driven architectures, cloud infra (AWS/Azure/GCP). Certifications: PMP, PRINCE2, CSM/CSPO, SAFe, or equivalent. Experience with partner co delivery (SI, GSI, BPO, or ISV ecosystems). Parloa is committed to upholding the highest data protection standards for our clients' and employees' data. All our employees are instrumental in ensuring the utmost care, GDPR, and ISO compliance, including ISO 27001, in handling sensitive information. We provide equal opportunities to all qualified applicants regardless race, gender, sexual orientation, age, religion, national origin, disability status, socioeconomic background and other characteristics.
26/06/2026
Full time
Parloa's mission is to make every customer conversation feel effortless for both customers and the companies serving them. As agentic AI accelerates, Parloa is shaping the foundation of a new era in customer experience, one where customer support is no longer transactions, but meaningful exchanges. It has powered over ONE BILLION interactions between global enterprise brands and their customers, with companies like HealthEquity, Allianz, SAP, BarmeniaGothaer, and TUI already deploying Parloa at scale. About the role: We are looking for a SrTechnical Program Manager (TPM) to lead high complexity deployments of our Agentic AI / conversational AI platform for enterprise customers. In this role, you'll own the end to end delivery lifecycle from scoping and planning through go live and hyper care, working in a pod model alongside a Forward Deployed Engineer (FDE) and an Agent Architect (AA). You will be the primary owner of timeline, scope, risk, governance, and stakeholder communication, ensuring that customers successfully transition to an Agentic OS layer for their enterprise communications. Areas of ownership: Project Ownership & Delivery Own end to end delivery for assigned Agentic AI customer projects (scope, schedule, budget, risk, quality). Run the pod (TPM + FDE + Agent Architect) as a single accountable delivery unit. Select and apply appropriate delivery methodology (Waterfall, Agile, or Hybrid) based on customer context and risk profile. Drive project planning: work breakdown, dependencies, critical path, and resource allocations across internal and partner teams. Maintain up to date project plan, RAID log (Risks, Assumptions, Issues, Dependencies) and change log. Serve as primary delivery contact for customer project sponsors, IT, and business stakeholders. Facilitate recurring governance: status calls, steering committees, UAT readouts, and go live reviews. Translate technical complexity into clear business impacts for executive stakeholders. Manage scope and change requests, ensuring commercial and delivery impacts are understood and agreed. Cross Functional & Pod Coordination Coordinate with Forward Deployed Engineers on integration readiness, environment setup, performance, and production stability. Coordinate with Agent Architects on discovery, agent design, prompt/context strategy, and conversational tuning. Collaborate with Sales, Solution Engineering, Product, and Support to ensure a seamless customer journey from sales handoff through BAU operations. Where partners are involved (SI/GSI/BPO), manage co delivery responsibilities, expectations, and escalation paths. Methodology & Process Discipline Plan and facilitate sprints, retros, and sprint reviews for Agile/hybrid projects; lead stage gate reviews for Waterfall projects. Ensure risk and compliance requirements (security reviews, data governance, regulatory constraints) are captured and incorporated into the plan. Metrics & Reporting Define and track deployment KPIs, such as: Time to Blueprint, Time to First Agent in UAT, Time to Go Live Milestone On Time Rate Defect and incident trends during QA/UAT and Hyper care Report delivery status, risk posture, and mitigation plans to internal and external stakeholders. Contribute data to capacity and utilization models to inform planning and staffing. Who you are: +3 years of experience in technical project management, program management, or delivery management for SaaS or enterprise software. Hands on experience delivering solutions involving at least one of: Contact Center / CCaaS, UCaaS, conversational AI, IVA/IVR, or related CX platforms. Demonstrated ability to work across technical and business stakeholders (IT, Security, Operations, Business Owners). Solid understanding of software delivery methodologies (Agile/Scrum, Hybrid, and Waterfall) and when to apply each. Strong skills in project planning tools such as Jira, Asana, Monday, MS Project, Smartsheet and collaboration tools such as Confluence, Notion, Miro. Excellent communication, facilitation, and conflict resolution skills. Proven track record managing multiple concurrent projects with global, distributed teams. Fluency in English is required. NICE TO HAVE: Experience delivering AI/ML, NLP, LLM based, or Agentic AI solutions. Background in professional services or consulting working with enterprise clients. Familiarity with APIs, webhooks, event driven architectures, cloud infra (AWS/Azure/GCP). Certifications: PMP, PRINCE2, CSM/CSPO, SAFe, or equivalent. Experience with partner co delivery (SI, GSI, BPO, or ISV ecosystems). Parloa is committed to upholding the highest data protection standards for our clients' and employees' data. All our employees are instrumental in ensuring the utmost care, GDPR, and ISO compliance, including ISO 27001, in handling sensitive information. We provide equal opportunities to all qualified applicants regardless race, gender, sexual orientation, age, religion, national origin, disability status, socioeconomic background and other characteristics.
Carrington West
System Engineer
Carrington West Cheltenham, Gloucestershire
Systems Engineer - Defence / MOD Programme Location: Cheltenham (3-4 days onsite per week) Duration: 12 months + Start Date: ASAP Hours: 37.5 per week Hourly Rate: £100 Per hour Inside IR35 Are you a high-calibre System Engineer looking to support a major MOD defence programme, contributing to the design, integration, and assurance of complex, mission-critical systems that underpin national security. This is a rare opportunity to work at the forefront of secure systems engineering in a highly regulated defence environment, where your expertise will directly influence the resilience, performance, and safety of next-generation systems. You will join a collaborative, multidisciplinary engineering team operating at the intersection of systems engineering, digital transformation, and secure infrastructure delivery. Key Responsibilities System Design & Engineering Design end-to-end system solutions aligned to functional, non-functional, and operational requirements Develop and maintain system architectures, technical specifications, and interface control documentation Support system build, configuration, integration, testing, and deployment activities across complex environments Integration & Technical Assurance Integrate systems across infrastructure, applications, networks, and secure services Ensure compliance with security, resilience, and MOD-grade assurance standards Identify, assess, and manage technical risks, dependencies, and system-level issues Operations & Through-Life Support Support systems through transition into live service and operational environments Diagnose and resolve complex system performance and reliability issues Provide technical input into change, incident, and problem management processe Stakeholder & Delivery Collaboration Translate operational and business requirements into robust technical solutions Collaborate with architects, engineers, developers, delivery managers, and defence stakeholders Communicate complex engineering concepts clearly across both technical and non-technical audiences Essential Skills & Experience Proven experience as a System Engineer (or similar systems-focused technical role) Strong understanding of full system lifecycle delivery (requirements through to live operation) Experience integrating systems in complex, multi-technology environments Strong troubleshooting, analytical, and problem-solving capability Excellent written and verbal communication skills Desirable Skills & Experience Experience with cloud, hybrid, or distributed system architectures Exposure to secure, regulated, defence, or mission-critical environments Knowledge of systems engineering, enterprise architecture, or service management frameworks Experience working in Agile, DevOps, or iterative delivery environments Qualifications Degree (or equivalent experience) in Engineering, Computer Science, or a related discipline Relevant systems engineering or technical certifications (desirable) SFIA 4-5 Please note that this role requires an active UK Security Clearance. If you are qualified and interested, please apply or email (url removed)
24/06/2026
Contractor
Systems Engineer - Defence / MOD Programme Location: Cheltenham (3-4 days onsite per week) Duration: 12 months + Start Date: ASAP Hours: 37.5 per week Hourly Rate: £100 Per hour Inside IR35 Are you a high-calibre System Engineer looking to support a major MOD defence programme, contributing to the design, integration, and assurance of complex, mission-critical systems that underpin national security. This is a rare opportunity to work at the forefront of secure systems engineering in a highly regulated defence environment, where your expertise will directly influence the resilience, performance, and safety of next-generation systems. You will join a collaborative, multidisciplinary engineering team operating at the intersection of systems engineering, digital transformation, and secure infrastructure delivery. Key Responsibilities System Design & Engineering Design end-to-end system solutions aligned to functional, non-functional, and operational requirements Develop and maintain system architectures, technical specifications, and interface control documentation Support system build, configuration, integration, testing, and deployment activities across complex environments Integration & Technical Assurance Integrate systems across infrastructure, applications, networks, and secure services Ensure compliance with security, resilience, and MOD-grade assurance standards Identify, assess, and manage technical risks, dependencies, and system-level issues Operations & Through-Life Support Support systems through transition into live service and operational environments Diagnose and resolve complex system performance and reliability issues Provide technical input into change, incident, and problem management processe Stakeholder & Delivery Collaboration Translate operational and business requirements into robust technical solutions Collaborate with architects, engineers, developers, delivery managers, and defence stakeholders Communicate complex engineering concepts clearly across both technical and non-technical audiences Essential Skills & Experience Proven experience as a System Engineer (or similar systems-focused technical role) Strong understanding of full system lifecycle delivery (requirements through to live operation) Experience integrating systems in complex, multi-technology environments Strong troubleshooting, analytical, and problem-solving capability Excellent written and verbal communication skills Desirable Skills & Experience Experience with cloud, hybrid, or distributed system architectures Exposure to secure, regulated, defence, or mission-critical environments Knowledge of systems engineering, enterprise architecture, or service management frameworks Experience working in Agile, DevOps, or iterative delivery environments Qualifications Degree (or equivalent experience) in Engineering, Computer Science, or a related discipline Relevant systems engineering or technical certifications (desirable) SFIA 4-5 Please note that this role requires an active UK Security Clearance. If you are qualified and interested, please apply or email (url removed)
Cybersecurity Engineer, Enterprise Services
Thales Group City, Belfast
Cybersecurity Engineer, Enterprise ServicesApplyremote type: Hybridlocations: BELFAST ARNOTT HOUSEtime type: Full timeposted on: Posted Todayjob requisition id: RLocation: BELFAST ARNOTT HOUSE, United KingdomThales is a global technology leader with more than 83,000 employees on five continents. With over 7,500 people in the UK, operating across defence, space, aerospace, and digital security, we help build a future we can all trust. Thales supports the security and stability of our nation by providing extraordinary technology to our customers, as well as delivering social value to the UK with our products and services. Title: Cybersecurity Engineer, Enterprise Services Base location: Belfast, Northern Ireland (Hybrid) Special Position Requirements Operational Schedule : Participation in a rotating on-call roster, requiring occasional paid weekend and holiday shifts (averaging once per month). Thales Thales people architect identity management and data protection solutions at the heart of digital security. Business and governments rely on us to bring trust to the billions of digital interactions they have with people. Our technologies and services help banks exchange funds, people cross borders, energy becomes smarter and much more. More than 30,000 organizations already rely on us to verify the identities of people and things, grant access to digital services, analyze vast quantities of information and encrypt data to make the connected world more secure. Position Summary Our partners and customers are interested in optimizing their incident response, security analysis and improved user experience with the Imperva platform and product suites. As a Cybersecurity Engineer , you will be on the front lines providing world-class support as an Enterprise Services Engineer. You will help organizations understand Imperva's various product platforms, such as Application Security and Data Security. Your mission is to help customers improve their security postures and seamlessly migrate existing pipelines and workloads to Imperva. You will act as a premier problem solver, identifying complex challenges and advocating innovative solutions on behalf of the customer. Key Areas of Responsibility Technical Management & Optimization Product Administration : Maintain the core Imperva product stack on behalf of enterprise customers, managing tasks from custom rule creation to comprehensive event analysis. Policy Tuning : Optimize and fine-tune security and audit rules across deployed Imperva solutions to minimize false positives and maximize threat detection. Deployment & Setup : Lead the technical configuration, physical or cloud installation, and baseline setup of Imperva platforms for new and existing accounts. Health Monitoring : Conduct periodic system health checks and structured service reviews to ensure peak operational performance and platform stability. Incident Response & Support Escalation Threat Mitigation : Perform rapid incident response and detailed root-cause analysis during active security events. Advanced Troubleshooting : Serve as the resident subject matter expert in diagnosing and resolving complex, deep-tier technical issues within Imperva ecosystems. Case Champion : Accelerate time-to-resolution for critical support tickets, driving internal visibility onto deployment friction and customer pain points. Global Collaboration : Partner with cross-functional teams including customers, partners, account managers, and global engineering teams. Relationship & Account Consulting Strategic Advisory : Build long-term technical relationships with enterprise stakeholders, assisting them with infrastructure design, roadmap planning, and deployment consulting. Environment Assessment : Evaluate customer technical environments and security architectures to align product delivery with organizational requirements. Customer Success : Support a diverse portfolio of active and onboarding customers, ensuring seamless retention and continuous platform adoption. Leadership & Business Operations Team Leadership : Provide day-to-day oversight, technical leadership, and operational supervision for the EMEA Enterprise Services engineering team. Talent Development : Train, mentor, and coach junior and mid-level engineers to elevate collective technical capability across the department. Operational Excellence : Assist management with tracking departmental KPIs, executing net-new strategic initiatives, and scaling the Enterprise Services program. Commercial Alignment : Collaborate directly with Sales, Renewals, and Customer Success Management (CSM) teams to drive Enterprise Services adoption and support the active sales cycle. Requirements Education : Bachelor's degree in Information Systems, Computer Science, Telecommunications, or a related technology field. Core Experience : Minimum of 4 years in application or network security within a technical, customer-facing role. Specialized Expertise : At least 2 years of experience in Data Security. Networking Protocols : Deep understanding of TCP, HTTP/S, SSL, DNS, Reverse Proxies, and Firewalls. Operating Systems : Practical expertise with Linux-based operating systems and system administration. Scripting Skills : Automation expertise in common scripting languages including Bash and Python. Application Security : Solid knowledge of the OWASP Top Ten Web Application and API vulnerabilities. Database & Query : Proficiency in SQL and MongoDB, covering databases like MSSQL, Oracle, and MySQL. Infrastructure Architecture : Experience analyzing complex deployments across both on-premises and cloud infrastructures. Soft Skills : Advanced interpersonal, communication, analytical, critical thinking, and technical writing skills. Availability : Flexibility to participate in a scheduled, rotating on-call shift roster. Additional Preferred Experience Technical Communication : Ability to articulate complex security concepts clearly to both technical and non-technical stakeholders. Cloud Architecture : Familiarity with major public cloud platforms, with a strong preference for AWS (Azure and GCP are a plus). Pattern Matching : Practical knowledge and ability to parse data by constructing and interpreting regular expressions (Regex). Applicants must have a valid work permit in the UK. Thales, we ensure equal opportunities, pay and working conditions for all. The benefits we offer include private medical insurance, buying or selling annual leave, cycle to work schemes, employee discounts, paid volunteering day, stocks and shares, annual bonus and much more depending on the role. Read more about our benefits here.We are committed to creating a workplace where everyone feels valued for who they are and the unique strengths they bring. Discover more about our programmes, employee networks, wellbeing policies, and inclusive features here.If this role isn't quite right for you, we encourage you to join our talent community where your details will be shared with our recruitment teams for other potential opportunities. Join the Talent Community here.Join Thales in the UK - Innovate with us and shape the future!
21/06/2026
Full time
Cybersecurity Engineer, Enterprise ServicesApplyremote type: Hybridlocations: BELFAST ARNOTT HOUSEtime type: Full timeposted on: Posted Todayjob requisition id: RLocation: BELFAST ARNOTT HOUSE, United KingdomThales is a global technology leader with more than 83,000 employees on five continents. With over 7,500 people in the UK, operating across defence, space, aerospace, and digital security, we help build a future we can all trust. Thales supports the security and stability of our nation by providing extraordinary technology to our customers, as well as delivering social value to the UK with our products and services. Title: Cybersecurity Engineer, Enterprise Services Base location: Belfast, Northern Ireland (Hybrid) Special Position Requirements Operational Schedule : Participation in a rotating on-call roster, requiring occasional paid weekend and holiday shifts (averaging once per month). Thales Thales people architect identity management and data protection solutions at the heart of digital security. Business and governments rely on us to bring trust to the billions of digital interactions they have with people. Our technologies and services help banks exchange funds, people cross borders, energy becomes smarter and much more. More than 30,000 organizations already rely on us to verify the identities of people and things, grant access to digital services, analyze vast quantities of information and encrypt data to make the connected world more secure. Position Summary Our partners and customers are interested in optimizing their incident response, security analysis and improved user experience with the Imperva platform and product suites. As a Cybersecurity Engineer , you will be on the front lines providing world-class support as an Enterprise Services Engineer. You will help organizations understand Imperva's various product platforms, such as Application Security and Data Security. Your mission is to help customers improve their security postures and seamlessly migrate existing pipelines and workloads to Imperva. You will act as a premier problem solver, identifying complex challenges and advocating innovative solutions on behalf of the customer. Key Areas of Responsibility Technical Management & Optimization Product Administration : Maintain the core Imperva product stack on behalf of enterprise customers, managing tasks from custom rule creation to comprehensive event analysis. Policy Tuning : Optimize and fine-tune security and audit rules across deployed Imperva solutions to minimize false positives and maximize threat detection. Deployment & Setup : Lead the technical configuration, physical or cloud installation, and baseline setup of Imperva platforms for new and existing accounts. Health Monitoring : Conduct periodic system health checks and structured service reviews to ensure peak operational performance and platform stability. Incident Response & Support Escalation Threat Mitigation : Perform rapid incident response and detailed root-cause analysis during active security events. Advanced Troubleshooting : Serve as the resident subject matter expert in diagnosing and resolving complex, deep-tier technical issues within Imperva ecosystems. Case Champion : Accelerate time-to-resolution for critical support tickets, driving internal visibility onto deployment friction and customer pain points. Global Collaboration : Partner with cross-functional teams including customers, partners, account managers, and global engineering teams. Relationship & Account Consulting Strategic Advisory : Build long-term technical relationships with enterprise stakeholders, assisting them with infrastructure design, roadmap planning, and deployment consulting. Environment Assessment : Evaluate customer technical environments and security architectures to align product delivery with organizational requirements. Customer Success : Support a diverse portfolio of active and onboarding customers, ensuring seamless retention and continuous platform adoption. Leadership & Business Operations Team Leadership : Provide day-to-day oversight, technical leadership, and operational supervision for the EMEA Enterprise Services engineering team. Talent Development : Train, mentor, and coach junior and mid-level engineers to elevate collective technical capability across the department. Operational Excellence : Assist management with tracking departmental KPIs, executing net-new strategic initiatives, and scaling the Enterprise Services program. Commercial Alignment : Collaborate directly with Sales, Renewals, and Customer Success Management (CSM) teams to drive Enterprise Services adoption and support the active sales cycle. Requirements Education : Bachelor's degree in Information Systems, Computer Science, Telecommunications, or a related technology field. Core Experience : Minimum of 4 years in application or network security within a technical, customer-facing role. Specialized Expertise : At least 2 years of experience in Data Security. Networking Protocols : Deep understanding of TCP, HTTP/S, SSL, DNS, Reverse Proxies, and Firewalls. Operating Systems : Practical expertise with Linux-based operating systems and system administration. Scripting Skills : Automation expertise in common scripting languages including Bash and Python. Application Security : Solid knowledge of the OWASP Top Ten Web Application and API vulnerabilities. Database & Query : Proficiency in SQL and MongoDB, covering databases like MSSQL, Oracle, and MySQL. Infrastructure Architecture : Experience analyzing complex deployments across both on-premises and cloud infrastructures. Soft Skills : Advanced interpersonal, communication, analytical, critical thinking, and technical writing skills. Availability : Flexibility to participate in a scheduled, rotating on-call shift roster. Additional Preferred Experience Technical Communication : Ability to articulate complex security concepts clearly to both technical and non-technical stakeholders. Cloud Architecture : Familiarity with major public cloud platforms, with a strong preference for AWS (Azure and GCP are a plus). Pattern Matching : Practical knowledge and ability to parse data by constructing and interpreting regular expressions (Regex). Applicants must have a valid work permit in the UK. Thales, we ensure equal opportunities, pay and working conditions for all. The benefits we offer include private medical insurance, buying or selling annual leave, cycle to work schemes, employee discounts, paid volunteering day, stocks and shares, annual bonus and much more depending on the role. Read more about our benefits here.We are committed to creating a workplace where everyone feels valued for who they are and the unique strengths they bring. Discover more about our programmes, employee networks, wellbeing policies, and inclusive features here.If this role isn't quite right for you, we encourage you to join our talent community where your details will be shared with our recruitment teams for other potential opportunities. Join the Talent Community here.Join Thales in the UK - Innovate with us and shape the future!
Stott and May
IT Service Transition Lead (SAP, S/4, Rise, ITIL)
Stott and May
IT Service Transition Lead (SAP, S/4, Rise, ITIL) A leading retailer is looking for an IT Service Transition Lead (SAP, S/4, ITIL) that will act as the main interface for Senior Management, Project Managers and stakeholders for Service Transition requirements and deliverables, supporting a major SAP Rise/S4Hana program. As the IT Service Transition Lead (SAP, S/4, ITIL) you work alongside Platform Leads, Product Managers, Engineering teams, and a range of third parties, you will help to deliver and maintain best in class solutions that meet the needs of a variety of stakeholders across the business. You will be responsible for service transition of SAP Rise/S4Hana services into live operations, ensuring the program transitions smoothly into service with appropriate measures and support. The core of this role will be to work collaboratively to assist in embedding a service management culture within the Project life cycle and the wider IT Division, educating and influencing stakeholders gracefully by taking them on a journey whilst balancing their needs with the needs of the service. You will adopt and implement best practices and ways of working to ensure that all ITIL processes are both effective and efficient, plus being appropriately scaled. Skills/Experience * SAP solutions, particularly SAP Rise and S/4 Hana services. * Expertise gathering and analysing requirements for large IT projects, with the ability to identify, track, and monitor technical dependencies across systems. * Experience of transitioning services within large scale programmes. * Good knowledge of current SAP technologies including topics like security, data protection, performance and high availability. * Experience maintaining documentation. * Strong awareness and adherence to best practices of testing and deployment. * Familiarity with agile development methodologies, including Scrum and Kanban, and working with managed backlogs using tools like Azure DevOps or Jira. * Stakeholder management. * Passionate for technology and service - curiosity towards new and emerging technology. * The ability to clearly identify, articulate and prioritise the strategic and tactical value of your vision and roadmap. * ITIL Certification within Service Design or Service Transition * ITIL v3 or V4 Foundation or Agile Service Management Qualification * Retail industry experience * Provide track record of service improvements * Experience in ITSM Toolset design and configuration * Knowledge of SAP related services Responsibilities * Lead Service Transition activities, ensuring graceful landing into operations and operational efficiencies are maintained, this minimising project and operational risk. * Defining, documenting and agreeing Service, ensuring supporting material is fit for purpose, fit for use. * Lead the transition planning and support strategy, framework and process * Ensuring adequate monitoring across the SAP landscape is in place, and that the necessary processes and procedures are in implemented to respond to alerts and incidents, whether that's within business hours or during out of hours callouts to the on-call team. * Be an escalation point during major incidents, who can help technical teams as well as easily access the higher levels of vendors to positively influence the service and focus we receive. Service dependant, this can be a 24-hour function. * Knowledge Management - ensure all issues are logged with resolution details, KB articles are authored, reviewed and published to empower downstream all the way to the user. * Represent the interests of Service Management in project delivery governance forums. Produce and present regular progress reporting on any projects that impact services delivery. * Identify and implement Continuous Improvement Plans. If you are an IT Service Transition Lead (SAP, S/4, ITIL) looking to join a large transformation project, then send your CV along with your availability.
01/10/2025
Contractor
IT Service Transition Lead (SAP, S/4, Rise, ITIL) A leading retailer is looking for an IT Service Transition Lead (SAP, S/4, ITIL) that will act as the main interface for Senior Management, Project Managers and stakeholders for Service Transition requirements and deliverables, supporting a major SAP Rise/S4Hana program. As the IT Service Transition Lead (SAP, S/4, ITIL) you work alongside Platform Leads, Product Managers, Engineering teams, and a range of third parties, you will help to deliver and maintain best in class solutions that meet the needs of a variety of stakeholders across the business. You will be responsible for service transition of SAP Rise/S4Hana services into live operations, ensuring the program transitions smoothly into service with appropriate measures and support. The core of this role will be to work collaboratively to assist in embedding a service management culture within the Project life cycle and the wider IT Division, educating and influencing stakeholders gracefully by taking them on a journey whilst balancing their needs with the needs of the service. You will adopt and implement best practices and ways of working to ensure that all ITIL processes are both effective and efficient, plus being appropriately scaled. Skills/Experience * SAP solutions, particularly SAP Rise and S/4 Hana services. * Expertise gathering and analysing requirements for large IT projects, with the ability to identify, track, and monitor technical dependencies across systems. * Experience of transitioning services within large scale programmes. * Good knowledge of current SAP technologies including topics like security, data protection, performance and high availability. * Experience maintaining documentation. * Strong awareness and adherence to best practices of testing and deployment. * Familiarity with agile development methodologies, including Scrum and Kanban, and working with managed backlogs using tools like Azure DevOps or Jira. * Stakeholder management. * Passionate for technology and service - curiosity towards new and emerging technology. * The ability to clearly identify, articulate and prioritise the strategic and tactical value of your vision and roadmap. * ITIL Certification within Service Design or Service Transition * ITIL v3 or V4 Foundation or Agile Service Management Qualification * Retail industry experience * Provide track record of service improvements * Experience in ITSM Toolset design and configuration * Knowledge of SAP related services Responsibilities * Lead Service Transition activities, ensuring graceful landing into operations and operational efficiencies are maintained, this minimising project and operational risk. * Defining, documenting and agreeing Service, ensuring supporting material is fit for purpose, fit for use. * Lead the transition planning and support strategy, framework and process * Ensuring adequate monitoring across the SAP landscape is in place, and that the necessary processes and procedures are in implemented to respond to alerts and incidents, whether that's within business hours or during out of hours callouts to the on-call team. * Be an escalation point during major incidents, who can help technical teams as well as easily access the higher levels of vendors to positively influence the service and focus we receive. Service dependant, this can be a 24-hour function. * Knowledge Management - ensure all issues are logged with resolution details, KB articles are authored, reviewed and published to empower downstream all the way to the user. * Represent the interests of Service Management in project delivery governance forums. Produce and present regular progress reporting on any projects that impact services delivery. * Identify and implement Continuous Improvement Plans. If you are an IT Service Transition Lead (SAP, S/4, ITIL) looking to join a large transformation project, then send your CV along with your availability.
Digital Operations Manager, IT Manager, IT Support Manager
IT Jobs London
Job Title: Digital Operations Manager/ IT Manager/IT Operations Support Manager Location: London Department: Digital Operations Salary: £60-70k + Benefits Company Overview: We are dedicated to shaping the future of digital infrastructure and services. We are seeking a highly motivated and experienced Digital Operations Manager to oversee the daily operations of our digital ecosystem, ensuring top-tier performance, security, and compliance. This is an exciting opportunity to lead a dynamic team and drive the success of our digital projects. As the Digital Operations Manager, you will play a pivotal role in maintaining the integrity of our IT systems, collaborating closely with cross-functional teams, and ensuring our digital operations meet the highest standards. Key Responsibilities: Team Leadership and Management: Lead, mentor, and manage a diverse team of IT professionals including an Application Support Specialist, Technical Project Manager, Cyber Security and Compliance Analyst, and End-to-End QA Specialist. Allocate resources efficiently to ensure timely and successful project delivery. Conduct regular performance reviews and provide ongoing feedback to foster growth and development within the team.Operational Oversight: Oversee the daily operations of digital systems, applications, and infrastructure. Ensure high availability and performance of all IT services and applications. Implement and maintain monitoring systems to proactively identify and resolve issues.Application Support: Manage application support activities to ensure the prompt resolution of incidents and service requests. Collaborate with the Application Support Manager to develop and implement effective support processes and documentation. Ensure all applications are updated, patched, and maintained in line with best practices.Technical Project Management: Oversee the planning, execution, and delivery of technical projects. Work closely with the Technical Project Manager to ensure projects are completed on time, within scope, and budget. Facilitate communication and collaboration between project teams and stakeholders.Cyber Security and Compliance: Ensure the implementation and adherence to cyber security policies and procedures. Collaborate with the Cyber Security and Compliance resources to conduct regular security assessments and audits. Manage compliance with relevant regulations and standards, such as GDPR and Cyber Essentials Plus.Quality Assurance: Oversee the end-to-end quality assurance process for all digital products and services. Work with the End-to-End QA Specialist to develop comprehensive test plans and ensure thorough testing. Ensure quality assurance processes are followed to maintain high standards.Strategic Planning and Improvement: Develop and implement strategies to enhance digital operations and IT service delivery. Identify opportunities for process optimisation and efficiency gains.Stakeholder Communication: Act as the primary point of contact for all digital operations-related matters. Provide regular updates to senior management on the status of projects, operational performance, and security compliance. Facilitate effective communication between IT teams and business units.Problem Solving and Incident Management: Manage and resolve high-priority incidents and critical issues. Conduct root cause analysis and implement corrective actions to prevent recurrence. Develop and maintain incident response plans and procedures.Requirements: Proven experience as a Digital Operations Manager, IT Manager, Support Manager, or similar role. Strong leadership and team management skills with the ability to mentor and inspire a diverse team. Excellent understanding of IT infrastructure, application support, and digital operations. Demonstrated experience in managing technical projects and ensuring successful delivery. In-depth knowledge of cyber security principles and compliance requirements. Strong understanding of quality assurance processes and methodologies. Exceptional problem-solving and analytical abilities. Excellent communication and interpersonal skills, with the ability to engage effectively with stakeholders at all levels. Familiarity with IT service management (ITSM) frameworks such as ITIL. Relevant certifications (e.g., PMP, CISSP, ITIL) are advantageous.What We Offer: Competitive salary and benefits package. A dynamic, collaborative work environment with opportunities for professional development and growth. A chance to lead and shape the future of digital operations People Source Consulting Ltd is acting as an Employment Agency in relation to this vacancy. People Source specialise in technology recruitment across niche markets including Information Technology, Digital TV, Digital Marketing, Project and Programme Management, SAP, Digital and Consumer Electronics, Air Traffic Management, Management Consultancy, Business Intelligence, Manufacturing, Telecoms, Public Sector, Healthcare, Finance and Oil & Gas
01/06/2025
Job Title: Digital Operations Manager/ IT Manager/IT Operations Support Manager Location: London Department: Digital Operations Salary: £60-70k + Benefits Company Overview: We are dedicated to shaping the future of digital infrastructure and services. We are seeking a highly motivated and experienced Digital Operations Manager to oversee the daily operations of our digital ecosystem, ensuring top-tier performance, security, and compliance. This is an exciting opportunity to lead a dynamic team and drive the success of our digital projects. As the Digital Operations Manager, you will play a pivotal role in maintaining the integrity of our IT systems, collaborating closely with cross-functional teams, and ensuring our digital operations meet the highest standards. Key Responsibilities: Team Leadership and Management: Lead, mentor, and manage a diverse team of IT professionals including an Application Support Specialist, Technical Project Manager, Cyber Security and Compliance Analyst, and End-to-End QA Specialist. Allocate resources efficiently to ensure timely and successful project delivery. Conduct regular performance reviews and provide ongoing feedback to foster growth and development within the team.Operational Oversight: Oversee the daily operations of digital systems, applications, and infrastructure. Ensure high availability and performance of all IT services and applications. Implement and maintain monitoring systems to proactively identify and resolve issues.Application Support: Manage application support activities to ensure the prompt resolution of incidents and service requests. Collaborate with the Application Support Manager to develop and implement effective support processes and documentation. Ensure all applications are updated, patched, and maintained in line with best practices.Technical Project Management: Oversee the planning, execution, and delivery of technical projects. Work closely with the Technical Project Manager to ensure projects are completed on time, within scope, and budget. Facilitate communication and collaboration between project teams and stakeholders.Cyber Security and Compliance: Ensure the implementation and adherence to cyber security policies and procedures. Collaborate with the Cyber Security and Compliance resources to conduct regular security assessments and audits. Manage compliance with relevant regulations and standards, such as GDPR and Cyber Essentials Plus.Quality Assurance: Oversee the end-to-end quality assurance process for all digital products and services. Work with the End-to-End QA Specialist to develop comprehensive test plans and ensure thorough testing. Ensure quality assurance processes are followed to maintain high standards.Strategic Planning and Improvement: Develop and implement strategies to enhance digital operations and IT service delivery. Identify opportunities for process optimisation and efficiency gains.Stakeholder Communication: Act as the primary point of contact for all digital operations-related matters. Provide regular updates to senior management on the status of projects, operational performance, and security compliance. Facilitate effective communication between IT teams and business units.Problem Solving and Incident Management: Manage and resolve high-priority incidents and critical issues. Conduct root cause analysis and implement corrective actions to prevent recurrence. Develop and maintain incident response plans and procedures.Requirements: Proven experience as a Digital Operations Manager, IT Manager, Support Manager, or similar role. Strong leadership and team management skills with the ability to mentor and inspire a diverse team. Excellent understanding of IT infrastructure, application support, and digital operations. Demonstrated experience in managing technical projects and ensuring successful delivery. In-depth knowledge of cyber security principles and compliance requirements. Strong understanding of quality assurance processes and methodologies. Exceptional problem-solving and analytical abilities. Excellent communication and interpersonal skills, with the ability to engage effectively with stakeholders at all levels. Familiarity with IT service management (ITSM) frameworks such as ITIL. Relevant certifications (e.g., PMP, CISSP, ITIL) are advantageous.What We Offer: Competitive salary and benefits package. A dynamic, collaborative work environment with opportunities for professional development and growth. A chance to lead and shape the future of digital operations People Source Consulting Ltd is acting as an Employment Agency in relation to this vacancy. People Source specialise in technology recruitment across niche markets including Information Technology, Digital TV, Digital Marketing, Project and Programme Management, SAP, Digital and Consumer Electronics, Air Traffic Management, Management Consultancy, Business Intelligence, Manufacturing, Telecoms, Public Sector, Healthcare, Finance and Oil & Gas
Project Recruit
Site Reliability Engineer
Project Recruit
Site Reliability Engineer Our client, a leading global supplier for IT services requires a Site Reliability Engineer- Virtualisation SME based at their client's offices in London . You may be able to work some days remotely. This is a 1 year temporary contract to start ASAP. Day rate: Competitive market rate We are looking for a Site Reliability Engineer - Virtualisation SME with 10+ years of experience having excellent knowledge of ESX VMWare and/or Nutanix HCI and of container orchestration platforms such as Docker and Kubernetes: Key Responsibilities Responsible for the reliability and efficiency of virtualisation infrastructure through the delivery of common, repeatable tools and processes that greatly reduce the amount of toil the OS and DB Platform Operations team must perform Responsible for writing software to make the virtualisation infrastructure self-managing and self-service. Responsible for automation and continuous service improvement by developing Infrastructure as Code. Responsible for elimination of manual, repetitive, automatable, tactical tasks that are devoid from value. Responsible for availability, latency, performance, efficiency, change management, monitoring and capacity planning. Responsible for improving system performance, making effective use of resources, distributing load and reducing latency. Responsible for identifying SLO's (Service Level Objectives) that align the team to meet availability and latency objectives. Responsible for developing pro-active monitoring solutions that alert on symptoms and not just on outages. Responsible for performing detailed root cause analysis (RCA's) on incidents and outages to prevent future occurrence. Responsible for partnering with development teams to improve services via rigorous testing and release procedures. Responsible for actively sharing knowledge and best practices across the organisation. Responsible for identifying technical debt and partner with application teams to build remediation plans. Responsible for developing standard operational procedures and producing effective documentation. Responsible for analysing workloads and devising suitable cloud migration strategies where appropriate. Responsible for participating in on-call rotation, triaging and addressing production issues as they arise. Responsible for performing the OS Platform Operations function as and when required. Responsible for mentoring and developing less experienced SA's and SRE's. Responsible for identifying cost saving and optimisation opportunities within the customer business. Responsible for building strong relationships across the customer functions and business areas, underpinned by trust and the core values of the customer. Key Skills Essential: Excellent knowledge of ESX VMWare and/or Nutanix HCI. Excellent knowledge of Windows Server 2008/2012/2016/2019. Excellent knowledge of Windows OS tuning utilities and commands. Excellent knowledge of configuring Windows OS systems for optimal performance. Excellent knowledge of Windows clustering and high-availability solutions. Excellent knowledge of Microsoft Active Directory, LDAP and Kerberos. Excellent knowledge of TCP/IP Networking Protocols. Excellent knowledge of networking, storage, database and virtualization layers. Excellent knowledge of container orchestration platforms such as Docker and Kubernetes. Excellent knowledge of version control software such as GitHub and Subversion. Excellent knowledge of configuration management software such as Chef, Puppet, Ansible, Terraform and SaltStack. Excellent knowledge of "Infrastructure as Code" principles and practices. Excellent knowledge of continuous integration (CI) and continuous development (CD) principles and practices. Excellent knowledge of applications development using Agile, and DevOps best practices. Excellent knowledge of operating system security and auditing methods. Excellent knowledge of security hardening principles in line with CIS industry benchmarks. Excellent knowledge of data security governance and regulations such as GDPR and SOX. Excellent knowledge of cloud computing - IaaS, PaaS and SaaS offerings across Azure, AWS, GCP and Oracle. Desirable: Good working knowledge of RedHat Enterprise Linux (6.x, 7.x, 8.x) and Solaris (10.x and 11.x). Good working knowledge of Unix/Linux OS tuning utilities and commands. Good working knowledge of Unix/Linux system internals and Kernel tuning for optimal performance. Good working knowledge of Red Hat Satellite. Good working knowledge of Anti-Virus software such as McAfee and Sophos. Good working knowledge of Ivanti LANDESK and Symantec Altiris. Good working knowledge of ThinPrint and EquiTrack (Follow-Me Printing). Good working knowledge of Rubrik. Good working knowledge of EMC, HDS and Pure storage arrays. Good working knowledge of Dell PowerEdge, IBM xSeries and Cisco UCS hardware. Good working knowledge of EMC Networker, Data Domain and IBM Tivoli Storage Manager. Good working knowledge of Infoblox DNS. Good working knowledge of Icinga 2 and OpManager. Good working knowledge of IBM Tivoli and Netcool. Good working knowledge of GitHub, Subversion and TeamCity. Good working knowledge of BMC Control-M. Good working knowledge of CyberArk. Good working knowledge of Splunk and IBM QRadar. Good working knowledge of Qualys. Good working knowledge of SharePoint, JIRA and Confluence. Good working knowledge of ServiceNow and Serena Business Manager. Candidate Specifications Excellent communication and interpersonal skills Ability to handle pressure during outages and systematically resolve issues Excellent problem-solving skills Results driven, with a strong sense of accountability A proactive, motivated approach The ability to operate with urgency and prioritise work accordingly A structured and logical approach to work Attention to detail and accuracy Ability to perform well in a pressurised environment Ability to manage constructive conflict effectively The ability to manage large workloads and tight deadlines Able to communicate complex technical concepts to non-technical persons at all levels
23/09/2022
Contractor
Site Reliability Engineer Our client, a leading global supplier for IT services requires a Site Reliability Engineer- Virtualisation SME based at their client's offices in London . You may be able to work some days remotely. This is a 1 year temporary contract to start ASAP. Day rate: Competitive market rate We are looking for a Site Reliability Engineer - Virtualisation SME with 10+ years of experience having excellent knowledge of ESX VMWare and/or Nutanix HCI and of container orchestration platforms such as Docker and Kubernetes: Key Responsibilities Responsible for the reliability and efficiency of virtualisation infrastructure through the delivery of common, repeatable tools and processes that greatly reduce the amount of toil the OS and DB Platform Operations team must perform Responsible for writing software to make the virtualisation infrastructure self-managing and self-service. Responsible for automation and continuous service improvement by developing Infrastructure as Code. Responsible for elimination of manual, repetitive, automatable, tactical tasks that are devoid from value. Responsible for availability, latency, performance, efficiency, change management, monitoring and capacity planning. Responsible for improving system performance, making effective use of resources, distributing load and reducing latency. Responsible for identifying SLO's (Service Level Objectives) that align the team to meet availability and latency objectives. Responsible for developing pro-active monitoring solutions that alert on symptoms and not just on outages. Responsible for performing detailed root cause analysis (RCA's) on incidents and outages to prevent future occurrence. Responsible for partnering with development teams to improve services via rigorous testing and release procedures. Responsible for actively sharing knowledge and best practices across the organisation. Responsible for identifying technical debt and partner with application teams to build remediation plans. Responsible for developing standard operational procedures and producing effective documentation. Responsible for analysing workloads and devising suitable cloud migration strategies where appropriate. Responsible for participating in on-call rotation, triaging and addressing production issues as they arise. Responsible for performing the OS Platform Operations function as and when required. Responsible for mentoring and developing less experienced SA's and SRE's. Responsible for identifying cost saving and optimisation opportunities within the customer business. Responsible for building strong relationships across the customer functions and business areas, underpinned by trust and the core values of the customer. Key Skills Essential: Excellent knowledge of ESX VMWare and/or Nutanix HCI. Excellent knowledge of Windows Server 2008/2012/2016/2019. Excellent knowledge of Windows OS tuning utilities and commands. Excellent knowledge of configuring Windows OS systems for optimal performance. Excellent knowledge of Windows clustering and high-availability solutions. Excellent knowledge of Microsoft Active Directory, LDAP and Kerberos. Excellent knowledge of TCP/IP Networking Protocols. Excellent knowledge of networking, storage, database and virtualization layers. Excellent knowledge of container orchestration platforms such as Docker and Kubernetes. Excellent knowledge of version control software such as GitHub and Subversion. Excellent knowledge of configuration management software such as Chef, Puppet, Ansible, Terraform and SaltStack. Excellent knowledge of "Infrastructure as Code" principles and practices. Excellent knowledge of continuous integration (CI) and continuous development (CD) principles and practices. Excellent knowledge of applications development using Agile, and DevOps best practices. Excellent knowledge of operating system security and auditing methods. Excellent knowledge of security hardening principles in line with CIS industry benchmarks. Excellent knowledge of data security governance and regulations such as GDPR and SOX. Excellent knowledge of cloud computing - IaaS, PaaS and SaaS offerings across Azure, AWS, GCP and Oracle. Desirable: Good working knowledge of RedHat Enterprise Linux (6.x, 7.x, 8.x) and Solaris (10.x and 11.x). Good working knowledge of Unix/Linux OS tuning utilities and commands. Good working knowledge of Unix/Linux system internals and Kernel tuning for optimal performance. Good working knowledge of Red Hat Satellite. Good working knowledge of Anti-Virus software such as McAfee and Sophos. Good working knowledge of Ivanti LANDESK and Symantec Altiris. Good working knowledge of ThinPrint and EquiTrack (Follow-Me Printing). Good working knowledge of Rubrik. Good working knowledge of EMC, HDS and Pure storage arrays. Good working knowledge of Dell PowerEdge, IBM xSeries and Cisco UCS hardware. Good working knowledge of EMC Networker, Data Domain and IBM Tivoli Storage Manager. Good working knowledge of Infoblox DNS. Good working knowledge of Icinga 2 and OpManager. Good working knowledge of IBM Tivoli and Netcool. Good working knowledge of GitHub, Subversion and TeamCity. Good working knowledge of BMC Control-M. Good working knowledge of CyberArk. Good working knowledge of Splunk and IBM QRadar. Good working knowledge of Qualys. Good working knowledge of SharePoint, JIRA and Confluence. Good working knowledge of ServiceNow and Serena Business Manager. Candidate Specifications Excellent communication and interpersonal skills Ability to handle pressure during outages and systematically resolve issues Excellent problem-solving skills Results driven, with a strong sense of accountability A proactive, motivated approach The ability to operate with urgency and prioritise work accordingly A structured and logical approach to work Attention to detail and accuracy Ability to perform well in a pressurised environment Ability to manage constructive conflict effectively The ability to manage large workloads and tight deadlines Able to communicate complex technical concepts to non-technical persons at all levels
CapGemini
Graduate SAP Software Developer Hybrid Working 2022
CapGemini
Graduate SAP Software Developer Hybrid Working 2022 Location : Telford/Worthing Start Date: July, September and November 2022 The job on offer Capgemini is a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. The Group is guided everyday by its purpose of unleashing human energy through technology for an inclusive and sustainable future. It is a responsible and diverse organization of 310,000 team members in nearly 50 countries. With its strong 50-year heritage and deep industry expertise, Capgemini is trusted by its clients to address the entire breadth of their business needs, from strategy and design to operations, driven by the fast evolving and innovative technologies. Capgemini believes that digital transformation should benefit all of humanity. Capgemini intends to be a benchmark in terms of its contribution to society, not just for its own activities but for those of its customers too, fighting exclusion and acting to promote diversity, ensuring equal opportunities and the preservation of natural resources. The very heart of the Group's purpose is to build an inclusive and sustainable future for all, enabled by technology, drawing on the energy of its talents and also the talents of its customers and partners. Your Role SAP is one of the world's leading producers of software for the management of business processes, developing solutions that facilitate information flow across organisations. Providing multiple business functions that helps companies better manage complex business processes. Thus, enabling access to real-time insights across the enterprise. As a SAP Technical Specialist you will part of a team that supports different streams of work. Whether it's providing application management support within the Live Services Team or delivery work through the Project Team, this role requires you to build sound knowledge of the specific, implemented SAP technologies. You'll hone your expertise through frequent use of the system, as well as training and guidance from our senior SAP consultants. You will find this is an extremely dynamic role with opportunities to develop technical expertise, as well as the client facing soft skills you need to excel in IT consulting. This role will give you exposure into all of the areas of SAP allowing you to have insights into what you and the business think is the right career path within SAP for you. As a SAP Technical Specialist, you will be expected to: • Gain knowledge and expertise in specific SAP technologies and modules, working closely with the functional application consultants or/and other team members. Support the Live Services team by: • Resolving incidents identified by end users. • Working with the client to understand and diagnose new issues, as well as potential issues which may arise in the future. • Working with the development team to implement fixes. • Reporting to service delivery managers on deliverables. Support the Project team by: • Attending workshops. • Working with the client to clarify requirements. • Creating/updating project documentation. • Understanding the project lifecycle and agile methodology. • Work to deadlines and know when to escalate potential problems. Your Profile • Capgemini have 7 core values which form the basis for our company culture within our teams and there is an expectation of all team members across the company to express them • Further to that we would like: A bachelor's degree, ideally in Computer Science or Business Information Systems, although it's not essential. • Ability to plan and organise workload to achieve deadlines, prioritising where necessary. • Attention to detail, and the ability to interpret data and information, so that you can provide your clients and team with meaningful insights. • Brilliant communications (written and verbal) and interpersonal skills which you'll use to engender trust in client relationships, and to build supportive and productive team relationships • Plenty of drive, curiosity and willingness to challenge and be challenged, appetite to continually develop skills • Passion for technology, desire to build an IT/SAP career, flair for solving problems, strong analytical skills Get the future you want Growing clients' businesses while building a more sustainable, more inclusive future is a tough ask. But when you join Capgemini, you join a thriving company and become part of a diverse collective of free-thinkers, entrepreneurs and industry experts. A powerful source of energy that drives us all to find new ways technology can help us reimagine what's possible. It's why, together, we seek out opportunities that will transform the world's leading businesses. And it's how you'll gain the experiences and connections you need to shape your future. By learning from each other every day, sharing knowledge and always pushing yourself to do better, you'll build the skills you want. And you'll use them to help our clients leverage technology to grow their business and give innovation that human touch the world needs. So, it might not always be easy, but making the world a better place rarely is. Capgemini. Get The Future You Want. Why Capgemini is Unique Build Experiences with challenge and impact We work with a range of clients all with a unique set of business, technological and societal ambitions. Working for Capgemini you get to be at the forefront of designing future experiences, which truly impact our clients and wider society for the better. Bring your whole self to work in an Inclusive environment At Capgemini we don't just believe in Diversity & Inclusion, we actively go out to making it a working reality. Driven by our core values and Active Inclusion Campaign, we build environments where you can bring you whole self to work. Benefit from Learning for life Benefit from learning for life with Capgemini's unique and innovative L&D offering. This is driven by our digital learning platform 'Next' and our 'Learning for all' mindset. About Capgemini Capgemini is a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. The Group is guided everyday by its purpose of unleashing human energy through technology for an inclusive and sustainable future. It is a responsible and diverse organization of 300,000 team members in nearly 50 countries. With its strong 50 year heritage and deep industry expertise, Capgemini is trusted by its clients to address the entire breadth of their business needs, from strategy and design to operations, fuelled by the fast evolving and innovative world of cloud, data, AI, connectivity, software, digital engineering and platforms. The Group reported in 2020 global revenues of €16 billion.
19/09/2022
Full time
Graduate SAP Software Developer Hybrid Working 2022 Location : Telford/Worthing Start Date: July, September and November 2022 The job on offer Capgemini is a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. The Group is guided everyday by its purpose of unleashing human energy through technology for an inclusive and sustainable future. It is a responsible and diverse organization of 310,000 team members in nearly 50 countries. With its strong 50-year heritage and deep industry expertise, Capgemini is trusted by its clients to address the entire breadth of their business needs, from strategy and design to operations, driven by the fast evolving and innovative technologies. Capgemini believes that digital transformation should benefit all of humanity. Capgemini intends to be a benchmark in terms of its contribution to society, not just for its own activities but for those of its customers too, fighting exclusion and acting to promote diversity, ensuring equal opportunities and the preservation of natural resources. The very heart of the Group's purpose is to build an inclusive and sustainable future for all, enabled by technology, drawing on the energy of its talents and also the talents of its customers and partners. Your Role SAP is one of the world's leading producers of software for the management of business processes, developing solutions that facilitate information flow across organisations. Providing multiple business functions that helps companies better manage complex business processes. Thus, enabling access to real-time insights across the enterprise. As a SAP Technical Specialist you will part of a team that supports different streams of work. Whether it's providing application management support within the Live Services Team or delivery work through the Project Team, this role requires you to build sound knowledge of the specific, implemented SAP technologies. You'll hone your expertise through frequent use of the system, as well as training and guidance from our senior SAP consultants. You will find this is an extremely dynamic role with opportunities to develop technical expertise, as well as the client facing soft skills you need to excel in IT consulting. This role will give you exposure into all of the areas of SAP allowing you to have insights into what you and the business think is the right career path within SAP for you. As a SAP Technical Specialist, you will be expected to: • Gain knowledge and expertise in specific SAP technologies and modules, working closely with the functional application consultants or/and other team members. Support the Live Services team by: • Resolving incidents identified by end users. • Working with the client to understand and diagnose new issues, as well as potential issues which may arise in the future. • Working with the development team to implement fixes. • Reporting to service delivery managers on deliverables. Support the Project team by: • Attending workshops. • Working with the client to clarify requirements. • Creating/updating project documentation. • Understanding the project lifecycle and agile methodology. • Work to deadlines and know when to escalate potential problems. Your Profile • Capgemini have 7 core values which form the basis for our company culture within our teams and there is an expectation of all team members across the company to express them • Further to that we would like: A bachelor's degree, ideally in Computer Science or Business Information Systems, although it's not essential. • Ability to plan and organise workload to achieve deadlines, prioritising where necessary. • Attention to detail, and the ability to interpret data and information, so that you can provide your clients and team with meaningful insights. • Brilliant communications (written and verbal) and interpersonal skills which you'll use to engender trust in client relationships, and to build supportive and productive team relationships • Plenty of drive, curiosity and willingness to challenge and be challenged, appetite to continually develop skills • Passion for technology, desire to build an IT/SAP career, flair for solving problems, strong analytical skills Get the future you want Growing clients' businesses while building a more sustainable, more inclusive future is a tough ask. But when you join Capgemini, you join a thriving company and become part of a diverse collective of free-thinkers, entrepreneurs and industry experts. A powerful source of energy that drives us all to find new ways technology can help us reimagine what's possible. It's why, together, we seek out opportunities that will transform the world's leading businesses. And it's how you'll gain the experiences and connections you need to shape your future. By learning from each other every day, sharing knowledge and always pushing yourself to do better, you'll build the skills you want. And you'll use them to help our clients leverage technology to grow their business and give innovation that human touch the world needs. So, it might not always be easy, but making the world a better place rarely is. Capgemini. Get The Future You Want. Why Capgemini is Unique Build Experiences with challenge and impact We work with a range of clients all with a unique set of business, technological and societal ambitions. Working for Capgemini you get to be at the forefront of designing future experiences, which truly impact our clients and wider society for the better. Bring your whole self to work in an Inclusive environment At Capgemini we don't just believe in Diversity & Inclusion, we actively go out to making it a working reality. Driven by our core values and Active Inclusion Campaign, we build environments where you can bring you whole self to work. Benefit from Learning for life Benefit from learning for life with Capgemini's unique and innovative L&D offering. This is driven by our digital learning platform 'Next' and our 'Learning for all' mindset. About Capgemini Capgemini is a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. The Group is guided everyday by its purpose of unleashing human energy through technology for an inclusive and sustainable future. It is a responsible and diverse organization of 300,000 team members in nearly 50 countries. With its strong 50 year heritage and deep industry expertise, Capgemini is trusted by its clients to address the entire breadth of their business needs, from strategy and design to operations, fuelled by the fast evolving and innovative world of cloud, data, AI, connectivity, software, digital engineering and platforms. The Group reported in 2020 global revenues of €16 billion.

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