New role for Salesforce Administrator in London or Norwich. The role is Hybrid and working for a Global Energy Intelligence, Research and Consulting firm. Salary £45k to £60k plus 10% Bonus and Bens Role type Permanent Location London or Norwich Hybrid Our client is an independent energy market intelligence, research, consulting and training business that helps organisations understand and respond to the changing energy landscape. They support clients across the UK, Ireland and North-west Europe including energy suppliers, generators, investors, public sector bodies, policymakers, corporate energy users. The Salesforce Administrator role focuses tightly on day-to-day platform hygiene, user support, data quality, reporting discipline and the controls that link Salesforce to Accounting Package and the wider commercial process. Responsibilities Own day-to-day administration of the Salesforce instance: users, profiles, permission sets, sharing rules, page layouts and validation rules. Maintain a clean instance: routine data hygiene sweeps, duplicate management, dormant record review and clear-up of orphaned data. Manage picklists, record types and core object configuration to keep the platform aligned with the agreed commercial process. Apply and document changes through a controlled change-management process; manage sandbox-to-production releases. Data Quality & Integrity Own the data quality framework for accounts, contacts, opportunities, contracts and renewals completeness, accuracy and timeliness KPIs. Run regular data-quality reporting and drive remediation with sales, account management and finance owners. Maintain the monthly reconciliation between Salesforce and Sage Intacct in conjunction with the Financial Controller's team. Support quarter-end and year-end revenue cut-off procedures from a Salesforce data perspective. Build, maintain and audit core Salesforce reports and dashboards used by Sales, Marketing, Finance and the leadership team. Ensure a single, agreed source of truth for pipeline, bookings, ARR and renewal metrics. Decommission redundant reports and dashboards to keep the platform tidy and trusted. User Support, Training & Adoption Process Controls & Integrations Internal Focus Works closely with Sales, Marketing, Account Management, Consulting and Finance teams; key partnership with the FC on the Salesforce-Intacct control. Core Competencies Leadership Customer Centricity Problem Solving Service Delivery Technical / Professional Skills Experience & Skills Practical, hands-on Salesforce administration experience who is comfortable setting up, reports, dashboards, flows and data tools. Strong data-quality discipline; experienced with deduplication, data loading and validation rules. Confident Excel user able to manipulate, cleanse and validate large data sets. Understanding of a typical B2B subscription / consulting revenue cycle and how it maps through a CRM. Awareness of how Salesforce data is consumed downstream by Finance systems (Sage Intacct or similar) is desirable. Operationally disciplined and takes pride in a tidy, well-governed platform. Service-minded, with patience and clarity when supporting users at all levels. Strong written communicator; produces clear documentation and change notes. Comfortable saying no to ad-hoc changes that would compromise data integrity, and able to explain why.
16/07/2026
Full time
New role for Salesforce Administrator in London or Norwich. The role is Hybrid and working for a Global Energy Intelligence, Research and Consulting firm. Salary £45k to £60k plus 10% Bonus and Bens Role type Permanent Location London or Norwich Hybrid Our client is an independent energy market intelligence, research, consulting and training business that helps organisations understand and respond to the changing energy landscape. They support clients across the UK, Ireland and North-west Europe including energy suppliers, generators, investors, public sector bodies, policymakers, corporate energy users. The Salesforce Administrator role focuses tightly on day-to-day platform hygiene, user support, data quality, reporting discipline and the controls that link Salesforce to Accounting Package and the wider commercial process. Responsibilities Own day-to-day administration of the Salesforce instance: users, profiles, permission sets, sharing rules, page layouts and validation rules. Maintain a clean instance: routine data hygiene sweeps, duplicate management, dormant record review and clear-up of orphaned data. Manage picklists, record types and core object configuration to keep the platform aligned with the agreed commercial process. Apply and document changes through a controlled change-management process; manage sandbox-to-production releases. Data Quality & Integrity Own the data quality framework for accounts, contacts, opportunities, contracts and renewals completeness, accuracy and timeliness KPIs. Run regular data-quality reporting and drive remediation with sales, account management and finance owners. Maintain the monthly reconciliation between Salesforce and Sage Intacct in conjunction with the Financial Controller's team. Support quarter-end and year-end revenue cut-off procedures from a Salesforce data perspective. Build, maintain and audit core Salesforce reports and dashboards used by Sales, Marketing, Finance and the leadership team. Ensure a single, agreed source of truth for pipeline, bookings, ARR and renewal metrics. Decommission redundant reports and dashboards to keep the platform tidy and trusted. User Support, Training & Adoption Process Controls & Integrations Internal Focus Works closely with Sales, Marketing, Account Management, Consulting and Finance teams; key partnership with the FC on the Salesforce-Intacct control. Core Competencies Leadership Customer Centricity Problem Solving Service Delivery Technical / Professional Skills Experience & Skills Practical, hands-on Salesforce administration experience who is comfortable setting up, reports, dashboards, flows and data tools. Strong data-quality discipline; experienced with deduplication, data loading and validation rules. Confident Excel user able to manipulate, cleanse and validate large data sets. Understanding of a typical B2B subscription / consulting revenue cycle and how it maps through a CRM. Awareness of how Salesforce data is consumed downstream by Finance systems (Sage Intacct or similar) is desirable. Operationally disciplined and takes pride in a tidy, well-governed platform. Service-minded, with patience and clarity when supporting users at all levels. Strong written communicator; produces clear documentation and change notes. Comfortable saying no to ad-hoc changes that would compromise data integrity, and able to explain why.
CRM Business Analyst Location: Central London (Hybrid: 2-3 days onsite per week). Reports to: CRM Product Manager. Role Overview We are seeking a proactive, detail-oriented Business Analyst to bridge the gap between business stakeholders and our CRM product development team. The successful candidate will build strong relationships across the business, elicit and challenge requirements, and translate business needs into clear, actionable specifications for technical teams. They will shape CRM product enhancements, maintain business scenarios across multiple business units, ensure high-quality product documentation, lead User Acceptance Testing (UAT), support product demonstrations, and use data-driven insights to continuously improve product performance, user experience, and adoption. Key Responsibilities Requirements Management - Elicit, analyse, challenge and document business requirements through workshops, interviews and stakeholder engagement. Translate requirements into user stories, acceptance criteria and business scenarios for the Salesforce development team. Create process maps, wireframes or mock ups as needed to define user experience and user journeys. Support the Product Owner in prioritising user stories based on business value, technical feasibility and strategic objectives. Define and maintain the CRM business process catalogue and conduct data analysis to support product decisions. Stakeholder Management - Build trusted relationships with stakeholders across business units, IT and delivery teams. Facilitate workshops to elicit, validate and refine business requirements. Challenge assumptions and identify opportunities to improve business processes. Act as the primary point of contact between business stakeholders and the Salesforce product team, managing expectations and communicating progress throughout the product lifecycle. Documentation & Governance - Create, maintain and update product documentation including feature specifications, release notes and process documentation. Ensure documentation is clear, consistent, and aligned with product strategy. Maintain a structured repository of product assets, support version control and documentation governance standards, and maintain traceability between business requirements, user stories, solution design and delivered functionality. User Acceptance Testing - Own the planning and coordination of UAT. Develop business test scenarios and acceptance test scripts. Coordinate business users through UAT activities, manage defects to resolution, and support sign off for production releases. Product Adoption & Change - Prepare product demo materials, scripts and walkthroughs. Support internal and client facing product demonstrations. Assist in developing training materials and user guides, partner with the Change Management team to ensure accurate product messaging, gather feedback from demos, support tracking of key product metrics, and measure the impact of new features and releases. Technical Collaboration & Delivery - Work closely with the Product Owner to support sprint planning, backlog grooming and release preparation. Liaise with technical architects and developers to clarify requirements, review and validate technical solution designs, and ensure alignment with business requirements and scenarios. Support the business with structuring support requests and own communication with the business teams. Desired Skill Set and Experience Proven experience as a Business Analyst, Product Analyst, CRM Analyst or similar role supporting product development, digital transformation, or business change initiatives. Experience within insurance or another complex, regulated industry is desirable, with the ability to translate business needs into clear user stories, acceptance criteria, process flows and business scenarios. Experience working in Agile delivery environments, including backlog refinement, sprint planning, release preparation, UAT planning and collaboration with Product Owners and technical teams. Excellent documentation skills, with experience creating and maintaining feature specifications, release notes, process documentation, training materials, user guides and product repositories. Experience supporting User Acceptance Testing, including test scenario preparation, defect triage, business validation and coordination with end users. Strong analytical, communication and presentation skills; ability to influence decisions without direct authority and facilitate workshops with senior stakeholders. Familiarity with Salesforce or other enterprise CRM platforms; experience with Azure DevOps, Jira or similar backlog management tools. Experience with Visio, Lucidchart or other process modelling tools. Collaborative and proactive working style, with confidence liaising with technical architects, developers, support teams, change managers and business stakeholders. Benefits Hybrid working model - 2-3 days onsite per week. Reasonable adjustments available, including flexible hours and hybrid working arrangements where possible. Commitment to diversity and inclusion, with a culture that values collaboration and ownership.
16/07/2026
Full time
CRM Business Analyst Location: Central London (Hybrid: 2-3 days onsite per week). Reports to: CRM Product Manager. Role Overview We are seeking a proactive, detail-oriented Business Analyst to bridge the gap between business stakeholders and our CRM product development team. The successful candidate will build strong relationships across the business, elicit and challenge requirements, and translate business needs into clear, actionable specifications for technical teams. They will shape CRM product enhancements, maintain business scenarios across multiple business units, ensure high-quality product documentation, lead User Acceptance Testing (UAT), support product demonstrations, and use data-driven insights to continuously improve product performance, user experience, and adoption. Key Responsibilities Requirements Management - Elicit, analyse, challenge and document business requirements through workshops, interviews and stakeholder engagement. Translate requirements into user stories, acceptance criteria and business scenarios for the Salesforce development team. Create process maps, wireframes or mock ups as needed to define user experience and user journeys. Support the Product Owner in prioritising user stories based on business value, technical feasibility and strategic objectives. Define and maintain the CRM business process catalogue and conduct data analysis to support product decisions. Stakeholder Management - Build trusted relationships with stakeholders across business units, IT and delivery teams. Facilitate workshops to elicit, validate and refine business requirements. Challenge assumptions and identify opportunities to improve business processes. Act as the primary point of contact between business stakeholders and the Salesforce product team, managing expectations and communicating progress throughout the product lifecycle. Documentation & Governance - Create, maintain and update product documentation including feature specifications, release notes and process documentation. Ensure documentation is clear, consistent, and aligned with product strategy. Maintain a structured repository of product assets, support version control and documentation governance standards, and maintain traceability between business requirements, user stories, solution design and delivered functionality. User Acceptance Testing - Own the planning and coordination of UAT. Develop business test scenarios and acceptance test scripts. Coordinate business users through UAT activities, manage defects to resolution, and support sign off for production releases. Product Adoption & Change - Prepare product demo materials, scripts and walkthroughs. Support internal and client facing product demonstrations. Assist in developing training materials and user guides, partner with the Change Management team to ensure accurate product messaging, gather feedback from demos, support tracking of key product metrics, and measure the impact of new features and releases. Technical Collaboration & Delivery - Work closely with the Product Owner to support sprint planning, backlog grooming and release preparation. Liaise with technical architects and developers to clarify requirements, review and validate technical solution designs, and ensure alignment with business requirements and scenarios. Support the business with structuring support requests and own communication with the business teams. Desired Skill Set and Experience Proven experience as a Business Analyst, Product Analyst, CRM Analyst or similar role supporting product development, digital transformation, or business change initiatives. Experience within insurance or another complex, regulated industry is desirable, with the ability to translate business needs into clear user stories, acceptance criteria, process flows and business scenarios. Experience working in Agile delivery environments, including backlog refinement, sprint planning, release preparation, UAT planning and collaboration with Product Owners and technical teams. Excellent documentation skills, with experience creating and maintaining feature specifications, release notes, process documentation, training materials, user guides and product repositories. Experience supporting User Acceptance Testing, including test scenario preparation, defect triage, business validation and coordination with end users. Strong analytical, communication and presentation skills; ability to influence decisions without direct authority and facilitate workshops with senior stakeholders. Familiarity with Salesforce or other enterprise CRM platforms; experience with Azure DevOps, Jira or similar backlog management tools. Experience with Visio, Lucidchart or other process modelling tools. Collaborative and proactive working style, with confidence liaising with technical architects, developers, support teams, change managers and business stakeholders. Benefits Hybrid working model - 2-3 days onsite per week. Reasonable adjustments available, including flexible hours and hybrid working arrangements where possible. Commitment to diversity and inclusion, with a culture that values collaboration and ownership.
Worldwide Events Group is seeking a mid-weight Salesforce Technical Project Manager (FTC) to lead end-to-end delivery of CRM projects across the group's brands. This hybrid role in London involves scoping, design, and hands-on implementation, with a close partnership to the CRM Manager and external MSPs. The role requires hands-on expertise in Flow, Apex, and Salesforce integration architecture, with strong project management and ability to work autonomously while aligning stakeholders.
16/07/2026
Full time
Worldwide Events Group is seeking a mid-weight Salesforce Technical Project Manager (FTC) to lead end-to-end delivery of CRM projects across the group's brands. This hybrid role in London involves scoping, design, and hands-on implementation, with a close partnership to the CRM Manager and external MSPs. The role requires hands-on expertise in Flow, Apex, and Salesforce integration architecture, with strong project management and ability to work autonomously while aligning stakeholders.
Job Title: Senior Boomi Developer Client: Public Sector Location: Hybrid London or Birmingham, 2 days per week onsite Engagement Type: Contract (Outside IR35) Day Rate: Up to £450 per day Clearance: Active SC Clearance required (Mandatory) Should be immediately available to start a new role About the role A public sector client is seeking an experienced Senior Boomi Developer to join a high-profile integration programme on an initial contract basis. This is a hands-on, end-to-end role covering the design, build, deployment, and ongoing support of integration processes that underpin business-critical services. This is a hybrid role combining onsite collaboration with remote working you'll be based at either the London or Birmingham site for 2 days per week, with the specific site confirmed during the process. Key responsibilities Lead hands-on design, development, deployment, and maintenance of integration processes using the Boomi AtomSphere platform, including Cloud Integration, Application Integration, and API Management. Architect technology solutions by modelling requirements and applying recognised best-practice methodologies. Interpret and refine requirements through stakeholder engagement probing for detail, facilitating consensus, and translating ideas into actionable, well-documented solutions. Manage stakeholder expectations around milestones, dependencies, and delivery timelines. Contribute to technical standards, reusable assets, and continuous improvement across the integration estate. Essential experience 4 6+ years' hands-on Boomi integration experience, including one or more of Salesforce, NetSuite, or Oracle EBS. Strong working knowledge of SOAP, REST, XML, JSON, and JavaScript / Groovy scripting. Proven ability to deliver in a fast-paced, evolving environment. A creative, pragmatic problem-solver with strong verbal and written communication skills. Security clearance Candidates must hold an active SC Clearance to be considered (Mandatory) . Please do not apply without SC Clearance
16/07/2026
Contractor
Job Title: Senior Boomi Developer Client: Public Sector Location: Hybrid London or Birmingham, 2 days per week onsite Engagement Type: Contract (Outside IR35) Day Rate: Up to £450 per day Clearance: Active SC Clearance required (Mandatory) Should be immediately available to start a new role About the role A public sector client is seeking an experienced Senior Boomi Developer to join a high-profile integration programme on an initial contract basis. This is a hands-on, end-to-end role covering the design, build, deployment, and ongoing support of integration processes that underpin business-critical services. This is a hybrid role combining onsite collaboration with remote working you'll be based at either the London or Birmingham site for 2 days per week, with the specific site confirmed during the process. Key responsibilities Lead hands-on design, development, deployment, and maintenance of integration processes using the Boomi AtomSphere platform, including Cloud Integration, Application Integration, and API Management. Architect technology solutions by modelling requirements and applying recognised best-practice methodologies. Interpret and refine requirements through stakeholder engagement probing for detail, facilitating consensus, and translating ideas into actionable, well-documented solutions. Manage stakeholder expectations around milestones, dependencies, and delivery timelines. Contribute to technical standards, reusable assets, and continuous improvement across the integration estate. Essential experience 4 6+ years' hands-on Boomi integration experience, including one or more of Salesforce, NetSuite, or Oracle EBS. Strong working knowledge of SOAP, REST, XML, JSON, and JavaScript / Groovy scripting. Proven ability to deliver in a fast-paced, evolving environment. A creative, pragmatic problem-solver with strong verbal and written communication skills. Security clearance Candidates must hold an active SC Clearance to be considered (Mandatory) . Please do not apply without SC Clearance
Client : Public Sector Location : Hybrid, London or Birmingham, 2 days per week onsite Engagement Type : Contract (Outside IR35) Day Rate : Up to £500 per day, depending on experience Clearance : Active SC Clearance required (Mandatory). Should be immediately available to start the new role About the role A public sector client needs a Senior Boomi Architect to set the technical direction for a high-profile integration programme. This is the person who owns how integrations get designed across the estate, then stays close enough to the build to keep those standards real. You'll define the architecture and the reusable patterns the wider team delivers against. You'll also stay hands-on where it counts: shaping the complex integrations, unblocking the team, and making the calls that keep business-critical services running. It's a hybrid role. You'll be onsite at either the London or Birmingham office 2 days a week, with the site confirmed during the process. Key responsibilities Own the integration architecture on the Boomi AtomSphere platform, across Cloud Integration, Application Integration, and API Management. Design solutions end to end: model the requirements, choose the patterns, and document decisions clearly enough that others can build from them. Set the technical standards, reusable assets, and governance the development team works to, and improve them as the programme grows. Mentor Boomi developers and review their work to raise the quality bar across the team. Run the stakeholder conversations that matter: probe for the real requirement, build consensus where people disagree, and turn fuzzy ideas into something deliverable. Manage expectations on milestones, dependencies, and timelines, and flag risk early. Essential experience 8+ years in integration, with deep hands-on Boomi experience and time spent in an architecture or technical lead role. A track record of designing Boomi integration solutions end to end, including one or more of Salesforce, NetSuite, or Oracle EBS. Strong command of SOAP, REST, XML, JSON, and JavaScript / Groovy scripting. Experience defining standards and reusable frameworks that other developers build on. A pragmatic problem-solver who can explain technical trade-offs to technical and non-technical people alike. Nice to have Boomi certification (Professional Developer or Architect level). Prior public sector or regulated-environment delivery. Security clearance You'll need active SC Clearance to be considered. Please do not apply without active SC Clearance
16/07/2026
Contractor
Client : Public Sector Location : Hybrid, London or Birmingham, 2 days per week onsite Engagement Type : Contract (Outside IR35) Day Rate : Up to £500 per day, depending on experience Clearance : Active SC Clearance required (Mandatory). Should be immediately available to start the new role About the role A public sector client needs a Senior Boomi Architect to set the technical direction for a high-profile integration programme. This is the person who owns how integrations get designed across the estate, then stays close enough to the build to keep those standards real. You'll define the architecture and the reusable patterns the wider team delivers against. You'll also stay hands-on where it counts: shaping the complex integrations, unblocking the team, and making the calls that keep business-critical services running. It's a hybrid role. You'll be onsite at either the London or Birmingham office 2 days a week, with the site confirmed during the process. Key responsibilities Own the integration architecture on the Boomi AtomSphere platform, across Cloud Integration, Application Integration, and API Management. Design solutions end to end: model the requirements, choose the patterns, and document decisions clearly enough that others can build from them. Set the technical standards, reusable assets, and governance the development team works to, and improve them as the programme grows. Mentor Boomi developers and review their work to raise the quality bar across the team. Run the stakeholder conversations that matter: probe for the real requirement, build consensus where people disagree, and turn fuzzy ideas into something deliverable. Manage expectations on milestones, dependencies, and timelines, and flag risk early. Essential experience 8+ years in integration, with deep hands-on Boomi experience and time spent in an architecture or technical lead role. A track record of designing Boomi integration solutions end to end, including one or more of Salesforce, NetSuite, or Oracle EBS. Strong command of SOAP, REST, XML, JSON, and JavaScript / Groovy scripting. Experience defining standards and reusable frameworks that other developers build on. A pragmatic problem-solver who can explain technical trade-offs to technical and non-technical people alike. Nice to have Boomi certification (Professional Developer or Architect level). Prior public sector or regulated-environment delivery. Security clearance You'll need active SC Clearance to be considered. Please do not apply without active SC Clearance
Salesforce Platform Manager / Product Owner Full Time / Permanent Hybrid - occasional travel to our Bristol office The Salesforce Platform Manager/Product Owner role is to lead the strategic direction and day to day management of the Salesforce platform within the Bupa Dental UK business. The Platform Manager/Product Owner will work closely with stakeholders across the business to define the product roadmap, prioritise features, and ensure the Salesforce platform delivers maximum value to support business targets and improve workflows throughout Bupa Dental UK. Key responsibilities The Salesforce Platform Manager will have: in-depth understanding of Salesforce platform capabilities, licensing models, and ecosystem mastered the ability to translate business requirements into technical user stories and acceptance criteria the ability to understand the strategic scope and dependencies across multiple Salesforce clouds and integrations subject matter expertise in Agile product ownership methodologies (Scrum, Kanban) strong understanding of Salesforce release cycles and change management processes The Salesforce Platform Manager will be able to: define and maintain a product backlog with clear prioritisation facilitate sprint planning, refinement, and review sessions manage stakeholder expectations and communicate platform roadmap effectively make data-driven decisions using Salesforce reports and analytics given a complex business requirement, design a solution approach and coordinate delivery The Salesforce Platform Manager will: champion user adoption and drive continuous improvement initiatives build strong relationships with business stakeholders and technical teams provide clear direction and remove blockers for the delivery team balance competing priorities and manage scope effectively promote best practices in Salesforce governance and data quality What we are looking for Essential Salesforce Administrator Certification Product ownership or business analysis experience (3+ years) Experience with Agile methodologies (Scrum/Kanban) Stakeholder management and communication skills Experience defining user stories and acceptance criteria Understanding of Salesforce data model and security JIRA or Azure DevOps for backlog management Desirable Salesforce Health Cloud and Marketing Cloud experience Certified Scrum Product Owner (CSPO) or equivalent Healthcare or dental industry experience Experience with Salesforce integrations (APIs, middleware) Platform App Builder Certification Change management and training delivery experience Benefits 25 days holiday, plus the option to buy more. Discounts in over 7,000 retailers, discounted gym membership and discounted dental insurance (of course). Health Trust - our bespoke employee private healthcare plan, providing healthcare cover with no medical underwriting for colleagues and their families. Access to remote GP and nurse services, physiotherapy, and mental health support. MyHealthcare Allowance, an annual allowance which is redeemable against a menu of Bupa healthcare products. Early access to your earned wages through Wagestream. Cycle to work scheme. And many more, just ask Bupa takes pride in being a Level 2 Disability Confident Employer and will aim to offer an interview/assessment to disabled applicants who best meet the minimum criteria for the role. We are committed to ensuring you are treated fairly during the recruitment process and offer reasonable adjustments to anyone who may benefit from accommodations to the recruitment process. Bupa Dental Care is an equal opportunities employer.
16/07/2026
Full time
Salesforce Platform Manager / Product Owner Full Time / Permanent Hybrid - occasional travel to our Bristol office The Salesforce Platform Manager/Product Owner role is to lead the strategic direction and day to day management of the Salesforce platform within the Bupa Dental UK business. The Platform Manager/Product Owner will work closely with stakeholders across the business to define the product roadmap, prioritise features, and ensure the Salesforce platform delivers maximum value to support business targets and improve workflows throughout Bupa Dental UK. Key responsibilities The Salesforce Platform Manager will have: in-depth understanding of Salesforce platform capabilities, licensing models, and ecosystem mastered the ability to translate business requirements into technical user stories and acceptance criteria the ability to understand the strategic scope and dependencies across multiple Salesforce clouds and integrations subject matter expertise in Agile product ownership methodologies (Scrum, Kanban) strong understanding of Salesforce release cycles and change management processes The Salesforce Platform Manager will be able to: define and maintain a product backlog with clear prioritisation facilitate sprint planning, refinement, and review sessions manage stakeholder expectations and communicate platform roadmap effectively make data-driven decisions using Salesforce reports and analytics given a complex business requirement, design a solution approach and coordinate delivery The Salesforce Platform Manager will: champion user adoption and drive continuous improvement initiatives build strong relationships with business stakeholders and technical teams provide clear direction and remove blockers for the delivery team balance competing priorities and manage scope effectively promote best practices in Salesforce governance and data quality What we are looking for Essential Salesforce Administrator Certification Product ownership or business analysis experience (3+ years) Experience with Agile methodologies (Scrum/Kanban) Stakeholder management and communication skills Experience defining user stories and acceptance criteria Understanding of Salesforce data model and security JIRA or Azure DevOps for backlog management Desirable Salesforce Health Cloud and Marketing Cloud experience Certified Scrum Product Owner (CSPO) or equivalent Healthcare or dental industry experience Experience with Salesforce integrations (APIs, middleware) Platform App Builder Certification Change management and training delivery experience Benefits 25 days holiday, plus the option to buy more. Discounts in over 7,000 retailers, discounted gym membership and discounted dental insurance (of course). Health Trust - our bespoke employee private healthcare plan, providing healthcare cover with no medical underwriting for colleagues and their families. Access to remote GP and nurse services, physiotherapy, and mental health support. MyHealthcare Allowance, an annual allowance which is redeemable against a menu of Bupa healthcare products. Early access to your earned wages through Wagestream. Cycle to work scheme. And many more, just ask Bupa takes pride in being a Level 2 Disability Confident Employer and will aim to offer an interview/assessment to disabled applicants who best meet the minimum criteria for the role. We are committed to ensuring you are treated fairly during the recruitment process and offer reasonable adjustments to anyone who may benefit from accommodations to the recruitment process. Bupa Dental Care is an equal opportunities employer.
Overview An extraordinarily talented group of individuals work together every day to drive TNS' success, from both professional and personal perspectives. Come join the excellence! We have an exciting opportunity for you to become an integral member of the TNS Global NOC. You will be part of an operations team providing first line support, partner escalation and incident management across the TNS network. You will be responsible for the monitoring and supporting of the TNS customer network environment. Monitoring customer endpoints and should be conversant in the role of upkeeping high availability networks, along with providing timely resolutions and quality assurance for customers. Responsibilities Working closely with your peers and teams in the UK, the US and Asia, you will provide a first point of contact for fault support and assistance - to meet the expectations of our customers and their defined SLAs. Proactive monitoring and management of the TNS payments network. Responsibility for monitoring the health of customer network connectivity, performance. Logging of all service incidents in the incident management system. Working all assigned tickets through to resolution, whilst providing timely updates and escalations through the lifecycle of the incident ticket. Working closely with internal technical support groups and 3rd party organisations in support of service incidents. Post incident impact analysis and support. Provision of clear, consistent, and regular communication with internal and external customers. Support change management activities across the TNS and partner networks. Required skills Experience in a Technical Support/Network Operations environment. Experience with a ticketing system for fault tracking, for example Remedy or Salesforce. Experience / knowledge of IP networking and WAN network protocols. Experience and/or knowledge with DSL, Wireless and Ethernet circuit technologies. Understanding of GPRS, LTE and VPN technologies. Analytical approach to fault-finding with proven ability to diagnose network problems. Tenacious and inquisitive in investigating and applying corrective action. Good personal organizational and developed time management skills. Ability to work under pressure. Professional working attitude - strong ability to communicate effectively with local and remote team members. Desirable skills A working knowledge of the ITIL framework, or ITIL foundation certification. Experienced with the following hardware, OS and networking protocols: Cisco, Digi, Virtual Access, Linux, IPSEC, VPN. Experience with Fortinet products (FortiGates and FortiSwitches). Understanding of SD-WAN solutions and cloud-based solutions such as AWS and Azure. Qualifications We are an equal opportunity employer. TNS evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic. With employees based in 21 countries around the world, TNS is a leading global provider of data communication and interoperability services to diverse industries, such as retail, banking, payment processing, telecommunications and the financial markets. TNS' services extend to over 60 countries and we deliver mission critical solutions to many Fortune 500 companies. TNS employees play a vital role in the delivery of our services and we recognize them as our most valuable asset. We are proud to offer competitive salaries and benefit packages, and due to the global nature of our business we can offer opportunities to relocate to different locations, if your personal circumstances change.
16/07/2026
Full time
Overview An extraordinarily talented group of individuals work together every day to drive TNS' success, from both professional and personal perspectives. Come join the excellence! We have an exciting opportunity for you to become an integral member of the TNS Global NOC. You will be part of an operations team providing first line support, partner escalation and incident management across the TNS network. You will be responsible for the monitoring and supporting of the TNS customer network environment. Monitoring customer endpoints and should be conversant in the role of upkeeping high availability networks, along with providing timely resolutions and quality assurance for customers. Responsibilities Working closely with your peers and teams in the UK, the US and Asia, you will provide a first point of contact for fault support and assistance - to meet the expectations of our customers and their defined SLAs. Proactive monitoring and management of the TNS payments network. Responsibility for monitoring the health of customer network connectivity, performance. Logging of all service incidents in the incident management system. Working all assigned tickets through to resolution, whilst providing timely updates and escalations through the lifecycle of the incident ticket. Working closely with internal technical support groups and 3rd party organisations in support of service incidents. Post incident impact analysis and support. Provision of clear, consistent, and regular communication with internal and external customers. Support change management activities across the TNS and partner networks. Required skills Experience in a Technical Support/Network Operations environment. Experience with a ticketing system for fault tracking, for example Remedy or Salesforce. Experience / knowledge of IP networking and WAN network protocols. Experience and/or knowledge with DSL, Wireless and Ethernet circuit technologies. Understanding of GPRS, LTE and VPN technologies. Analytical approach to fault-finding with proven ability to diagnose network problems. Tenacious and inquisitive in investigating and applying corrective action. Good personal organizational and developed time management skills. Ability to work under pressure. Professional working attitude - strong ability to communicate effectively with local and remote team members. Desirable skills A working knowledge of the ITIL framework, or ITIL foundation certification. Experienced with the following hardware, OS and networking protocols: Cisco, Digi, Virtual Access, Linux, IPSEC, VPN. Experience with Fortinet products (FortiGates and FortiSwitches). Understanding of SD-WAN solutions and cloud-based solutions such as AWS and Azure. Qualifications We are an equal opportunity employer. TNS evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic. With employees based in 21 countries around the world, TNS is a leading global provider of data communication and interoperability services to diverse industries, such as retail, banking, payment processing, telecommunications and the financial markets. TNS' services extend to over 60 countries and we deliver mission critical solutions to many Fortune 500 companies. TNS employees play a vital role in the delivery of our services and we recognize them as our most valuable asset. We are proud to offer competitive salaries and benefit packages, and due to the global nature of our business we can offer opportunities to relocate to different locations, if your personal circumstances change.
At a glance Location: Cambridge In-office expectation: Once every two weeks Employment type: Permanent Salary: £50,000-£60,000 This is a mid level role. Why this role exists The team owns the internal systems that Redgate's commercial operation runs on: Salesforce, Zuora, and the integrations that connect them. It's a well-established team with a clear purpose, and this role has come up as part of natural team change. You'll be joining a group that knows what it's doing and has a meaningful backlog to get stuck into, with genuine ownership from day one and a new tech lead who's invested in how the team develops. About Redgate Redgate brings together people who want to do their best work in an environment built on trust, accountability, and collaboration. We build solutions that help data professionals securely manage the data and databases that their organisations depend on, a space that's only becoming more critical as systems scale, data regulations increase, and AI adoption accelerates. AI at Redgate By 2028, Redgate will operate as an expert plus agent company: domain experts amplified by AI, delivering customer value at a pace our peers can't match. AI handles the heavy lifting, and our people control the judgement. Everyone at Redgate works with Claude, giving you access to the best AI tools from day one. Why join our engineering team? You'll work in a team that cares about craft, collaboration, and quality, not hero coding. There's real scope to grow your skills and impact, with clear pathways and support. We value sustainable delivery, good ways of working and time to improve how we build. About the role This isn't a traditional Salesforce path. You'll work across a broader set of systems and problems than most Salesforce roles offer, owning features end to end across Salesforce, Zuora, and .NET services, supporting internal users in Sales, Marketing, Finance, and Revenue Ops, and contributing to a team that values how you think as much as what you know. If you've done the standard Salesforce track and want more variety, more ownership, and a team that works collaboratively rather than in silos, this is worth a look. Own and deliver features end to end, from design and build through to deployment and maintenance, without constant oversight. Provide direct support to internal stakeholders across Finance, Sales, and Revenue Ops, translating business problems into technical solutions and communicating clearly in both directions. Build and extend Salesforce functionality including Apex, Lightning Web Components and Flows, alongside integrations with third party systems like Zuora Billing and Marketo. Contribute to team health through code reviews, documentation, and knowledge sharing. The team pairs regularly and values people who bring others along with them. Lead incident response for key systems, keeping users informed, resolving issues, and following up to prevent recurrence. What makes you a great fit Solid Salesforce platform development experience including Apex, Lightning Web Components and Flows, with a confident understanding of governor limits, async patterns, and the platform's security model. Experience applying established Salesforce design patterns such as bulkification, separation of concerns and trigger frameworks, and the judgement to raise it when they're not being followed. Ability to design and build integrations with third party systems using REST APIs and event driven patterns, and to understand how data flows across connected systems. Strong communication skills, comfortable talking directly with business stakeholders, translating technical constraints into plain language, and bringing commercial context into technical discussions. A proactive, self directed approach. Able to navigate ambiguity, take ownership of your work, and contribute to improving how the team operates day to day. What we offer Salary range: £50,000-£60,000 Hybrid working: home and Cambridge office Monthly wellbeing allowance and generous paid time off Genuine investment in learning, development, and career progression Private health insurance Redgate is an equal opportunity employer, and we make hiring decisions based on skill, potential, and alignment with our values.
16/07/2026
Full time
At a glance Location: Cambridge In-office expectation: Once every two weeks Employment type: Permanent Salary: £50,000-£60,000 This is a mid level role. Why this role exists The team owns the internal systems that Redgate's commercial operation runs on: Salesforce, Zuora, and the integrations that connect them. It's a well-established team with a clear purpose, and this role has come up as part of natural team change. You'll be joining a group that knows what it's doing and has a meaningful backlog to get stuck into, with genuine ownership from day one and a new tech lead who's invested in how the team develops. About Redgate Redgate brings together people who want to do their best work in an environment built on trust, accountability, and collaboration. We build solutions that help data professionals securely manage the data and databases that their organisations depend on, a space that's only becoming more critical as systems scale, data regulations increase, and AI adoption accelerates. AI at Redgate By 2028, Redgate will operate as an expert plus agent company: domain experts amplified by AI, delivering customer value at a pace our peers can't match. AI handles the heavy lifting, and our people control the judgement. Everyone at Redgate works with Claude, giving you access to the best AI tools from day one. Why join our engineering team? You'll work in a team that cares about craft, collaboration, and quality, not hero coding. There's real scope to grow your skills and impact, with clear pathways and support. We value sustainable delivery, good ways of working and time to improve how we build. About the role This isn't a traditional Salesforce path. You'll work across a broader set of systems and problems than most Salesforce roles offer, owning features end to end across Salesforce, Zuora, and .NET services, supporting internal users in Sales, Marketing, Finance, and Revenue Ops, and contributing to a team that values how you think as much as what you know. If you've done the standard Salesforce track and want more variety, more ownership, and a team that works collaboratively rather than in silos, this is worth a look. Own and deliver features end to end, from design and build through to deployment and maintenance, without constant oversight. Provide direct support to internal stakeholders across Finance, Sales, and Revenue Ops, translating business problems into technical solutions and communicating clearly in both directions. Build and extend Salesforce functionality including Apex, Lightning Web Components and Flows, alongside integrations with third party systems like Zuora Billing and Marketo. Contribute to team health through code reviews, documentation, and knowledge sharing. The team pairs regularly and values people who bring others along with them. Lead incident response for key systems, keeping users informed, resolving issues, and following up to prevent recurrence. What makes you a great fit Solid Salesforce platform development experience including Apex, Lightning Web Components and Flows, with a confident understanding of governor limits, async patterns, and the platform's security model. Experience applying established Salesforce design patterns such as bulkification, separation of concerns and trigger frameworks, and the judgement to raise it when they're not being followed. Ability to design and build integrations with third party systems using REST APIs and event driven patterns, and to understand how data flows across connected systems. Strong communication skills, comfortable talking directly with business stakeholders, translating technical constraints into plain language, and bringing commercial context into technical discussions. A proactive, self directed approach. Able to navigate ambiguity, take ownership of your work, and contribute to improving how the team operates day to day. What we offer Salary range: £50,000-£60,000 Hybrid working: home and Cambridge office Monthly wellbeing allowance and generous paid time off Genuine investment in learning, development, and career progression Private health insurance Redgate is an equal opportunity employer, and we make hiring decisions based on skill, potential, and alignment with our values.
Do you wish to join the House of Dreams? In this House, you will continue to perpetuate the dream of our creator: that of a more beautiful and happier world. You will also consolidate our vision: to become the most desirable House in the world of beauty, an absolute reference of French luxury, a symbol of joy and hope. This vision is carried by our six values that you will embody daily as designers of dreams - values that engage and define us: Craft together with joy Lead with audacity Cultivate Triumphant inclusivity Commit and act to re-enchant the world. Design your dreams with Dior. Your Impact: The E-commerce Executive plays a pivotal role in the day-to-day management and strategic development of This role involves assisting in the definition and execution of the e-commerce strategy, managing product information, overseeing new product launches, implementing promotional activities and optimisation initiatives to enhance Revenue, CVR and AOV. Strong attention to detail, analytical skills, proactive mindset and the ability to collaborate effectively with various internal and external teams are essential to deliver a premium online customer experience. Job responsibilities 1. Ecommerce Strategy Support and Execution: Assist in defining and executing the ecommerce strategy based on the trading calendar, aligning with key priorities and brand equity. Manage the new launches by localising product information, PDP contents, setting up a campaign, activating relevant services with warehouse, and liaising with internal and central teams. Set up and manage promotional activities, optimising on-site content and supporting new projects to enhance discovery and CVR. 2. Website Management and On-site Optimisation: Ensure flawless execution of site content updates to support trade activities, optimising product listings based on product performance, visual assets for conversions. Complete and verify site updates through daily site checks, identify bugs and troubleshoot by liaising with IT to resolve bugs and implement enhancements. Support SEO initiatives by conducting keyword research, optimising copy, and monitoring SEO performance in collaboration with marketing and central SEO team. Implement new CRO initiatives using content, coding and static key, to improve CVR, AOV and to reduce user frustration. Verify AB test implementation in collaboration with central team. 3. Reporting and Analysis: Assist daily and weekly reports on ecommerce performance and conduct competitor analysis. Utilise analytics tools such as Google Analytics and Content Square to identify opportunities for site optimisation and increased AOV. 4. Project Support and Coordination: Assist local execution of central projects such as revamps - including PDP, checkout, my account revamp. Assist in the preparation and execution of new feature and new projects. The responsibilities outlined in this job description are subject to change based on the company's needs and ongoing projects Profile Experience & Education 2-3 years' experience in e-commerce, with a focus on trading, content management, CRO, and SEO. Demonstrated experience working collaboratively with multiple stakeholders in a cross functional environment. Exposure to the luxury, fashion, beauty, or retail industries is highly desirable. A degree in Business, Marketing, E-commerce, or a related field is preferred. Technical Skills Proficiency in e-commerce platforms and CMS such as Salesforce. Experience with Product Information Management (PIM) systems and SAP. Familiarity with analytics tools like Google Analytics and Content Square. Good working knowledge of Excel for reporting, data analysis, and issue tracking. Ability to troubleshoot operational or system related issues and coordinate resolutions. Personal Attributes Excellent communication and interpersonal skills, with the ability to build strong relationships across diverse teams. Strong analytical skills with the capability to interpret data and pivot insights into actionable strategies that drive growth in revenue. Problem solving abilities and a proactive mindset to identify and address challenges. Highly organised, with the capacity to prioritise tasks effectively and manage multiple projects concurrently. Exceptional attention to detail and a high level of accuracy in all aspects of work. A genuine interest in digital, e commerce trends, and innovation, with a commitment to enhancing the online customer journey. Additional information Inclusivity is not just a noble principle; it is the very heart of our excellence. In a world where our clients, talents, and ideas increasingly come from diverse backgrounds, our diversity is our strength. At Parfums Christian Dior, this means being a House where everyone feels respected, welcomed, and valued, regardless of their uniqueness. Because we know well: a House that reflects this diversity is a sustainable, vibrant House, rooted in both dreams and reality. Inclusivity cannot be decreed; it is practiced daily. (If you require any reasonable adjustments within the application process, feel free to indicate it in your application).
16/07/2026
Full time
Do you wish to join the House of Dreams? In this House, you will continue to perpetuate the dream of our creator: that of a more beautiful and happier world. You will also consolidate our vision: to become the most desirable House in the world of beauty, an absolute reference of French luxury, a symbol of joy and hope. This vision is carried by our six values that you will embody daily as designers of dreams - values that engage and define us: Craft together with joy Lead with audacity Cultivate Triumphant inclusivity Commit and act to re-enchant the world. Design your dreams with Dior. Your Impact: The E-commerce Executive plays a pivotal role in the day-to-day management and strategic development of This role involves assisting in the definition and execution of the e-commerce strategy, managing product information, overseeing new product launches, implementing promotional activities and optimisation initiatives to enhance Revenue, CVR and AOV. Strong attention to detail, analytical skills, proactive mindset and the ability to collaborate effectively with various internal and external teams are essential to deliver a premium online customer experience. Job responsibilities 1. Ecommerce Strategy Support and Execution: Assist in defining and executing the ecommerce strategy based on the trading calendar, aligning with key priorities and brand equity. Manage the new launches by localising product information, PDP contents, setting up a campaign, activating relevant services with warehouse, and liaising with internal and central teams. Set up and manage promotional activities, optimising on-site content and supporting new projects to enhance discovery and CVR. 2. Website Management and On-site Optimisation: Ensure flawless execution of site content updates to support trade activities, optimising product listings based on product performance, visual assets for conversions. Complete and verify site updates through daily site checks, identify bugs and troubleshoot by liaising with IT to resolve bugs and implement enhancements. Support SEO initiatives by conducting keyword research, optimising copy, and monitoring SEO performance in collaboration with marketing and central SEO team. Implement new CRO initiatives using content, coding and static key, to improve CVR, AOV and to reduce user frustration. Verify AB test implementation in collaboration with central team. 3. Reporting and Analysis: Assist daily and weekly reports on ecommerce performance and conduct competitor analysis. Utilise analytics tools such as Google Analytics and Content Square to identify opportunities for site optimisation and increased AOV. 4. Project Support and Coordination: Assist local execution of central projects such as revamps - including PDP, checkout, my account revamp. Assist in the preparation and execution of new feature and new projects. The responsibilities outlined in this job description are subject to change based on the company's needs and ongoing projects Profile Experience & Education 2-3 years' experience in e-commerce, with a focus on trading, content management, CRO, and SEO. Demonstrated experience working collaboratively with multiple stakeholders in a cross functional environment. Exposure to the luxury, fashion, beauty, or retail industries is highly desirable. A degree in Business, Marketing, E-commerce, or a related field is preferred. Technical Skills Proficiency in e-commerce platforms and CMS such as Salesforce. Experience with Product Information Management (PIM) systems and SAP. Familiarity with analytics tools like Google Analytics and Content Square. Good working knowledge of Excel for reporting, data analysis, and issue tracking. Ability to troubleshoot operational or system related issues and coordinate resolutions. Personal Attributes Excellent communication and interpersonal skills, with the ability to build strong relationships across diverse teams. Strong analytical skills with the capability to interpret data and pivot insights into actionable strategies that drive growth in revenue. Problem solving abilities and a proactive mindset to identify and address challenges. Highly organised, with the capacity to prioritise tasks effectively and manage multiple projects concurrently. Exceptional attention to detail and a high level of accuracy in all aspects of work. A genuine interest in digital, e commerce trends, and innovation, with a commitment to enhancing the online customer journey. Additional information Inclusivity is not just a noble principle; it is the very heart of our excellence. In a world where our clients, talents, and ideas increasingly come from diverse backgrounds, our diversity is our strength. At Parfums Christian Dior, this means being a House where everyone feels respected, welcomed, and valued, regardless of their uniqueness. Because we know well: a House that reflects this diversity is a sustainable, vibrant House, rooted in both dreams and reality. Inclusivity cannot be decreed; it is practiced daily. (If you require any reasonable adjustments within the application process, feel free to indicate it in your application).
Keysight Technologies SAles Spain SL.
Paignton, Devon
Overview Keysight is at the forefront of technology innovation, delivering breakthroughs and trusted insights in electronic design, simulation, prototyping, test, manufacturing, and optimization. Our 16,800 employees create world class solutions in communications, 5G, automotive, energy, quantum, aerospace, defense, and semiconductor markets for customers in over 100 countries. Learn more about what we do. Our award winning culture embraces a bold vision of where technology can take us and a passion for tackling challenging problems with industry first solutions. We believe that when people feel a sense of belonging, they can be more creative, innovative, and thrive at all points in their careers. As a Technical Support Engineer, you'll become the trusted expert and strategic escalation point within our customer support organization, delivering advanced technical solutions and innovative problem solving for our cutting edge satellite navigation test and simulation systems. This role is perfect for driven professionals ready to elevate their technical expertise while directly impacting customer success and product excellence. You'll work both independently and collaboratively to analyse complex technical issues, replicate customer environments, and guide resolution efforts through root cause identification and corrective actions. With growing autonomy, you'll contribute to knowledge creation, continuous improvement of support processes, and the enablement of junior engineers. This is an excellent role for a support professional ready to deepen their technical skill set and take on broader responsibilities within a collaborative engineering environment. As part of Spirent, a Keysight company, our Positioning Technologies business unit is where the world's leading companies turn when they need to accelerate their time to market for next generation navigation and communication systems. In fact, every significant industry test in the last six years for devices deployed on land, at sea, in the air and in space, has used Spirent's test systems as the benchmark. We are continually recognized by customers, industry, press, and technology associations for our innovative thinking and our ground breaking products. The navigation and communications market has untapped potential. The boundaries of how fast, far, and accurately voice and data can be transmitted have yet to be reached or even defined. Spirent solutions are paving the way for tomorrow's communications. Spirent Positioning Technology designs, manufactures and supplies advanced satellite navigation test and simulation systems, many of which comprise radio frequency signal generators plus computer systems running complex application software; all designed in house. Responsibilities Champion customer success by taking full ownership of complex hardware and software cases from escalation through resolution, delivering expertise and accountability at every stage. Leverage advanced diagnostic tools and cutting edge techniques to strategically isolate, reproduce, and resolve even the most complex technical challenges. Act as a strategic bridge between customers and engineering teams, translating real world challenges into high impact insights that directly shape product roadmaps and drive meaningful improvements. Lead and inspire junior support engineers through hands on mentorship, sharing best practices and developing the next generation of technical support talent. Contribute to the creation and improvement of technical documentation, FAQs, and internal troubleshooting guides. Perform or support remote and on site system installation, configuration, integration, and training. Expertly manage and track escalated cases using industry standard platforms like Salesforce and Jira, consistently exceeding SLAs and customer satisfaction targets. Support software and firmware deployments, including pre release testing and validation when required. Collaborate with cross functional teams (Engineering, Product, QA) to ensure customer issues are accurately captured and resolved. Join a global 24/7 support community, contributing to on call and after hours rotations that showcase your commitment to customer success across time zones. Maintain awareness of and adherence to QEHS policies and procedures, including Quality, Environment, Health & Safety and IT Security policies. Qualifications Education & Qualifications Degree or equivalent qualification (e.g., BEng, BSc, HND) in Engineering, Electronics, Computer Science, or related technical field. Demonstrable experience in a technical support or customer facing engineering role, ideally in a high tech or test & measurement environment. Demonstrated experience with RF test equipment (e.g., spectrum analysers, power meters, oscilloscopes). Strong skills in problem analysis, root cause identification, and solution design in real world customer environments. Solid experience with support platforms such as Salesforce and issue tracking tools like Jira. Familiarity with Linux environments, including basic system administration, scripting, and debugging. Proficient in creating and maintaining technical documentation and providing structured feedback to development teams. Experience Knowledge or hands on experience with GNSS (Global Navigation Satellite Systems) and positioning technologies. Experience working in cross functional teams or in a matrixed support engineering model. Exposure to networking and communication protocols, especially those related to timing, synchronization, or embedded systems. Experience with virtualization platforms (e.g., VMware, Hyper V) and remote troubleshooting techniques. Interest in or exposure to systems integration, automation, or scripting (e.g., Python, Bash). Behaviours Takes bold initiative in tackling complex problems and champions solutions through to closure with minimal supervision, demonstrating true ownership and drive. Builds lasting customer relationships through genuine empathy, exceptional communication, and outstanding interpersonal presence in every interaction. Comfortable working under pressure and managing multiple open issues with varying priorities. Proactively shares knowledge and best practices to support team development. Demonstrates ownership and accountability, balancing short term resolution with long term customer success. Thrives in dynamic environments with a passion for continuous learning, eagerly expanding technical expertise and staying ahead of industry trends and product evolution. Keysight is an Equal Opportunity Employer.
16/07/2026
Full time
Overview Keysight is at the forefront of technology innovation, delivering breakthroughs and trusted insights in electronic design, simulation, prototyping, test, manufacturing, and optimization. Our 16,800 employees create world class solutions in communications, 5G, automotive, energy, quantum, aerospace, defense, and semiconductor markets for customers in over 100 countries. Learn more about what we do. Our award winning culture embraces a bold vision of where technology can take us and a passion for tackling challenging problems with industry first solutions. We believe that when people feel a sense of belonging, they can be more creative, innovative, and thrive at all points in their careers. As a Technical Support Engineer, you'll become the trusted expert and strategic escalation point within our customer support organization, delivering advanced technical solutions and innovative problem solving for our cutting edge satellite navigation test and simulation systems. This role is perfect for driven professionals ready to elevate their technical expertise while directly impacting customer success and product excellence. You'll work both independently and collaboratively to analyse complex technical issues, replicate customer environments, and guide resolution efforts through root cause identification and corrective actions. With growing autonomy, you'll contribute to knowledge creation, continuous improvement of support processes, and the enablement of junior engineers. This is an excellent role for a support professional ready to deepen their technical skill set and take on broader responsibilities within a collaborative engineering environment. As part of Spirent, a Keysight company, our Positioning Technologies business unit is where the world's leading companies turn when they need to accelerate their time to market for next generation navigation and communication systems. In fact, every significant industry test in the last six years for devices deployed on land, at sea, in the air and in space, has used Spirent's test systems as the benchmark. We are continually recognized by customers, industry, press, and technology associations for our innovative thinking and our ground breaking products. The navigation and communications market has untapped potential. The boundaries of how fast, far, and accurately voice and data can be transmitted have yet to be reached or even defined. Spirent solutions are paving the way for tomorrow's communications. Spirent Positioning Technology designs, manufactures and supplies advanced satellite navigation test and simulation systems, many of which comprise radio frequency signal generators plus computer systems running complex application software; all designed in house. Responsibilities Champion customer success by taking full ownership of complex hardware and software cases from escalation through resolution, delivering expertise and accountability at every stage. Leverage advanced diagnostic tools and cutting edge techniques to strategically isolate, reproduce, and resolve even the most complex technical challenges. Act as a strategic bridge between customers and engineering teams, translating real world challenges into high impact insights that directly shape product roadmaps and drive meaningful improvements. Lead and inspire junior support engineers through hands on mentorship, sharing best practices and developing the next generation of technical support talent. Contribute to the creation and improvement of technical documentation, FAQs, and internal troubleshooting guides. Perform or support remote and on site system installation, configuration, integration, and training. Expertly manage and track escalated cases using industry standard platforms like Salesforce and Jira, consistently exceeding SLAs and customer satisfaction targets. Support software and firmware deployments, including pre release testing and validation when required. Collaborate with cross functional teams (Engineering, Product, QA) to ensure customer issues are accurately captured and resolved. Join a global 24/7 support community, contributing to on call and after hours rotations that showcase your commitment to customer success across time zones. Maintain awareness of and adherence to QEHS policies and procedures, including Quality, Environment, Health & Safety and IT Security policies. Qualifications Education & Qualifications Degree or equivalent qualification (e.g., BEng, BSc, HND) in Engineering, Electronics, Computer Science, or related technical field. Demonstrable experience in a technical support or customer facing engineering role, ideally in a high tech or test & measurement environment. Demonstrated experience with RF test equipment (e.g., spectrum analysers, power meters, oscilloscopes). Strong skills in problem analysis, root cause identification, and solution design in real world customer environments. Solid experience with support platforms such as Salesforce and issue tracking tools like Jira. Familiarity with Linux environments, including basic system administration, scripting, and debugging. Proficient in creating and maintaining technical documentation and providing structured feedback to development teams. Experience Knowledge or hands on experience with GNSS (Global Navigation Satellite Systems) and positioning technologies. Experience working in cross functional teams or in a matrixed support engineering model. Exposure to networking and communication protocols, especially those related to timing, synchronization, or embedded systems. Experience with virtualization platforms (e.g., VMware, Hyper V) and remote troubleshooting techniques. Interest in or exposure to systems integration, automation, or scripting (e.g., Python, Bash). Behaviours Takes bold initiative in tackling complex problems and champions solutions through to closure with minimal supervision, demonstrating true ownership and drive. Builds lasting customer relationships through genuine empathy, exceptional communication, and outstanding interpersonal presence in every interaction. Comfortable working under pressure and managing multiple open issues with varying priorities. Proactively shares knowledge and best practices to support team development. Demonstrates ownership and accountability, balancing short term resolution with long term customer success. Thrives in dynamic environments with a passion for continuous learning, eagerly expanding technical expertise and staying ahead of industry trends and product evolution. Keysight is an Equal Opportunity Employer.
Salesforce Technical Architect London (Hybrid) Up to £130,000 DOE Join a Leading Consultancy Business Delivering Enterprise Salesforce Transformation A leading consultancy business is seeking a talented Salesforce Technical Architect to play a pivotal role in delivering large-scale Salesforce transformation programmes for ambitious organisations. Working at the intersection of Salesforce, Data and emerging AI technologies, you'll help clients solve complex business and technology challenges through robust, scalable, enterprise-grade solutions. This is an opportunity to join a growing consultancy environment where technical excellence, innovation and continuous learning are highly valued. You'll work alongside experienced architects, consultants and delivery teams, leading the technical direction of multi-cloud Salesforce programmes while helping shape best practices, technical standards and future capabilities. The Role As a Salesforce Technical Architect, you will take ownership of the technical architecture across complex Salesforce implementations, ensuring solutions are scalable, secure, maintainable and aligned to both business and technical objectives. You'll provide leadership throughout the delivery lifecycle, working closely with Solution Architects, Developers, Business Analysts and client stakeholders to design and implement high-quality Salesforce solutions. Key Responsibilities Lead the technical architecture for large-scale, complex Salesforce implementations Define and govern solution architecture across multiple Salesforce clouds and integrated technologies Provide technical leadership to development teams throughout project delivery Ensure solutions are designed in line with Salesforce best practice, scalability and security standards Review technical designs and provide guidance on complex implementation challenges Support deployment, release management and environment strategies Collaborate with Solution Architects and project teams to translate business requirements into technical solutions Drive technical quality and architectural governance throughout the project lifecycle Contribute to internal technical communities, capability development and innovation initiatives Support the adoption of AI-enabled tools and approaches to enhance delivery efficiency and solution quality What We're Looking For Salesforce Technical Architecture Expertise You will have significant experience designing and delivering enterprise Salesforce solutions, with a strong understanding of platform capabilities, architecture patterns and technical governance. Experience should include: Acting as a lead Technical Architect on complex Salesforce programmes Extensive knowledge of the Salesforce platform and its architectural capabilities Strong experience across: Sales Cloud Service Cloud Experience Cloud Exposure to one or more of: Revenue Cloud Marketing Cloud Advanced CRM Analytics (CRMA) Industry Clouds such as Health Cloud, Life Sciences Cloud or Education Cloud Experience designing solutions involving Agentforce and emerging AI capabilities Deep understanding of Salesforce security, access controls and platform governance Strong knowledge of declarative and programmatic development approaches Solution Architecture & Design You'll be responsible for producing and governing technical architecture outputs, including: End-to-end technical solution designs High-Level Design (HLD) and Low-Level Design (LLD) documentation System architecture and technical landscape documentation Integration architecture and technical design decisions Data architecture and data migration strategies Security architecture and permission models Entity Relationship Diagrams (ERDs) and supporting architecture artefacts You'll also: Define architecture standards and technical design principles Review and assure technical solutions produced by delivery teams Provide technical coaching and guidance to developers and consultants Support architectural decision-making across complex delivery programmes Integration & Platform Design Experience with: Designing and documenting Salesforce integration approaches Evaluating integration patterns and technologies Working with both internal and external system users and requirements Delivering solutions involving third-party Salesforce applications and products Integrating technologies such as document generation, e-signature, CTI and industry-specific platforms Delivery & Stakeholder Management You'll demonstrate: Experience working effectively with stakeholders at all levels Strong workshop facilitation and technical discovery skills The ability to translate complex technical concepts into clear business language Experience supporting QA, testing and successful UAT outcomes A collaborative approach to working across architecture, development and business teams Experience mentoring and developing junior technical team members DevOps & Release Management You'll have practical experience with: Salesforce metadata deployment processes Release management and environment strategies Version control and deployment automation Gearset and GitHub Certifications The ideal candidate will hold, or be working towards: Salesforce Certified Application Architect Additional Salesforce architecture certifications would be highly advantageous
16/07/2026
Full time
Salesforce Technical Architect London (Hybrid) Up to £130,000 DOE Join a Leading Consultancy Business Delivering Enterprise Salesforce Transformation A leading consultancy business is seeking a talented Salesforce Technical Architect to play a pivotal role in delivering large-scale Salesforce transformation programmes for ambitious organisations. Working at the intersection of Salesforce, Data and emerging AI technologies, you'll help clients solve complex business and technology challenges through robust, scalable, enterprise-grade solutions. This is an opportunity to join a growing consultancy environment where technical excellence, innovation and continuous learning are highly valued. You'll work alongside experienced architects, consultants and delivery teams, leading the technical direction of multi-cloud Salesforce programmes while helping shape best practices, technical standards and future capabilities. The Role As a Salesforce Technical Architect, you will take ownership of the technical architecture across complex Salesforce implementations, ensuring solutions are scalable, secure, maintainable and aligned to both business and technical objectives. You'll provide leadership throughout the delivery lifecycle, working closely with Solution Architects, Developers, Business Analysts and client stakeholders to design and implement high-quality Salesforce solutions. Key Responsibilities Lead the technical architecture for large-scale, complex Salesforce implementations Define and govern solution architecture across multiple Salesforce clouds and integrated technologies Provide technical leadership to development teams throughout project delivery Ensure solutions are designed in line with Salesforce best practice, scalability and security standards Review technical designs and provide guidance on complex implementation challenges Support deployment, release management and environment strategies Collaborate with Solution Architects and project teams to translate business requirements into technical solutions Drive technical quality and architectural governance throughout the project lifecycle Contribute to internal technical communities, capability development and innovation initiatives Support the adoption of AI-enabled tools and approaches to enhance delivery efficiency and solution quality What We're Looking For Salesforce Technical Architecture Expertise You will have significant experience designing and delivering enterprise Salesforce solutions, with a strong understanding of platform capabilities, architecture patterns and technical governance. Experience should include: Acting as a lead Technical Architect on complex Salesforce programmes Extensive knowledge of the Salesforce platform and its architectural capabilities Strong experience across: Sales Cloud Service Cloud Experience Cloud Exposure to one or more of: Revenue Cloud Marketing Cloud Advanced CRM Analytics (CRMA) Industry Clouds such as Health Cloud, Life Sciences Cloud or Education Cloud Experience designing solutions involving Agentforce and emerging AI capabilities Deep understanding of Salesforce security, access controls and platform governance Strong knowledge of declarative and programmatic development approaches Solution Architecture & Design You'll be responsible for producing and governing technical architecture outputs, including: End-to-end technical solution designs High-Level Design (HLD) and Low-Level Design (LLD) documentation System architecture and technical landscape documentation Integration architecture and technical design decisions Data architecture and data migration strategies Security architecture and permission models Entity Relationship Diagrams (ERDs) and supporting architecture artefacts You'll also: Define architecture standards and technical design principles Review and assure technical solutions produced by delivery teams Provide technical coaching and guidance to developers and consultants Support architectural decision-making across complex delivery programmes Integration & Platform Design Experience with: Designing and documenting Salesforce integration approaches Evaluating integration patterns and technologies Working with both internal and external system users and requirements Delivering solutions involving third-party Salesforce applications and products Integrating technologies such as document generation, e-signature, CTI and industry-specific platforms Delivery & Stakeholder Management You'll demonstrate: Experience working effectively with stakeholders at all levels Strong workshop facilitation and technical discovery skills The ability to translate complex technical concepts into clear business language Experience supporting QA, testing and successful UAT outcomes A collaborative approach to working across architecture, development and business teams Experience mentoring and developing junior technical team members DevOps & Release Management You'll have practical experience with: Salesforce metadata deployment processes Release management and environment strategies Version control and deployment automation Gearset and GitHub Certifications The ideal candidate will hold, or be working towards: Salesforce Certified Application Architect Additional Salesforce architecture certifications would be highly advantageous
Salesforce Solution Architect London (Hybrid) Up to £120,000 DOE Join a Leading Consultancy Business Driving Salesforce, Data & AI Transformation An exciting opportunity has arisen for an experienced Salesforce Solution Architect to join a leading consultancy business delivering complex digital transformation programmes for a diverse client base. This organisation specialises in helping clients unlock greater value from their technology investments, combining deep Salesforce expertise with innovative Data and AI capabilities. With continued growth and a strong pipeline of new engagements, they are looking for architects who enjoy solving complex business challenges, leading high-performing teams, and delivering impactful Salesforce solutions at scale. This role offers the opportunity to work on enterprise-level programmes, collaborate with highly skilled consultants, and play a key role in shaping solutions that drive meaningful business outcomes. The Opportunity As a Salesforce Solution Architect, you will take ownership of solution design across large-scale Salesforce programmes, providing leadership throughout the project lifecycle and ensuring delivery excellence across multiple workstreams. You'll work closely with clients, stakeholders and delivery teams, helping organisations maximise the value of their Salesforce investment while leveraging emerging technologies and AI-enabled approaches where appropriate. Key Responsibilities Lead delivery teams across large, complex, multi-cloud Salesforce implementations Take ownership of end-to-end solution architecture throughout the project lifecycle Define high-level solution designs and provide architectural direction to delivery teams Ensure solutions are delivered in line with best practices and quality standards Support and mentor consultants and more junior team members across project deliveries Contribute to internal knowledge-sharing, capability development and innovation initiatives Participate in professional development activities, demonstrations and best-practice discussions Utilise AI-enabled tools and approaches to enhance delivery and solution design while maintaining quality standards Work on a variety of engagements, including large enterprise-scale programmes What We're Looking For Salesforce Architecture Expertise You will have a proven track record acting as the lead Solution Architect on complex Salesforce implementations and be comfortable operating across multiple clouds and workstreams. Experience should include: Acting as the primary Salesforce Solution Architect across multiple large-scale, multi-cloud implementations Strong knowledge of: Sales Cloud Service Cloud Experience Cloud Exposure to one or more of: Revenue Cloud Marketing Cloud Advanced CRM Analytics (CRMA) Industry Clouds such as Health Cloud, Life Sciences Cloud or Education Cloud Understanding of Agentforce and the design of agentic experiences Extensive experience across the Salesforce platform, including: Security and permissions Lightning App Builder Flow Experience Builder Experience delivering complex data migration activities Knowledge of third-party Salesforce applications such as document generation, e-signature, CTI and industry-focused solutions Certified Application Architect certification, or working towards achieving it Solution Design & Architecture You'll bring strong design and documentation skills, including: Process mapping and data modelling expertise Production of high-quality architectural documentation, including High-Level Designs (HLDs) and Low-Level Designs (LLDs) Creation and maintenance of: System landscapes Entity relationship diagrams (ERDs) Security architecture documentation Ownership of the overall solution architecture while supporting and reviewing the work of project team members Participation in integration design discussions and evaluation of Salesforce integration approaches Designing solutions that effectively support both internal and external users Discovery & Requirements Gathering Building proof-of-concepts (POCs) to demonstrate innovative approaches and potential solutions Supporting business problem analysis and solution definition Reviewing business process maps and identifying opportunities for optimisation Stakeholder Engagement & Delivery Planning and facilitating requirements and discovery workshops Building strong relationships with stakeholders at all organisational levels Providing architectural leadership throughout the full project lifecycle Supporting successful testing outcomes, including QA and UAT phases Coaching team members and ensuring governance and quality controls are consistently followed DevOps & Release Management Hands-on experience with metadata deployments Experience using Gearset and GitHub for release automation, deployment management and version control Why Apply? This is an excellent opportunity to join a growing consultancy where you will work on challenging Salesforce programmes, collaborate with experienced consultants, contribute to innovative solution development, and continue developing your architecture capability within a supportive and technically focused environment. If you're an experienced Salesforce Solution Architect looking to play a key role in delivering high-impact transformation projects, we'd welcome a conversation.
16/07/2026
Full time
Salesforce Solution Architect London (Hybrid) Up to £120,000 DOE Join a Leading Consultancy Business Driving Salesforce, Data & AI Transformation An exciting opportunity has arisen for an experienced Salesforce Solution Architect to join a leading consultancy business delivering complex digital transformation programmes for a diverse client base. This organisation specialises in helping clients unlock greater value from their technology investments, combining deep Salesforce expertise with innovative Data and AI capabilities. With continued growth and a strong pipeline of new engagements, they are looking for architects who enjoy solving complex business challenges, leading high-performing teams, and delivering impactful Salesforce solutions at scale. This role offers the opportunity to work on enterprise-level programmes, collaborate with highly skilled consultants, and play a key role in shaping solutions that drive meaningful business outcomes. The Opportunity As a Salesforce Solution Architect, you will take ownership of solution design across large-scale Salesforce programmes, providing leadership throughout the project lifecycle and ensuring delivery excellence across multiple workstreams. You'll work closely with clients, stakeholders and delivery teams, helping organisations maximise the value of their Salesforce investment while leveraging emerging technologies and AI-enabled approaches where appropriate. Key Responsibilities Lead delivery teams across large, complex, multi-cloud Salesforce implementations Take ownership of end-to-end solution architecture throughout the project lifecycle Define high-level solution designs and provide architectural direction to delivery teams Ensure solutions are delivered in line with best practices and quality standards Support and mentor consultants and more junior team members across project deliveries Contribute to internal knowledge-sharing, capability development and innovation initiatives Participate in professional development activities, demonstrations and best-practice discussions Utilise AI-enabled tools and approaches to enhance delivery and solution design while maintaining quality standards Work on a variety of engagements, including large enterprise-scale programmes What We're Looking For Salesforce Architecture Expertise You will have a proven track record acting as the lead Solution Architect on complex Salesforce implementations and be comfortable operating across multiple clouds and workstreams. Experience should include: Acting as the primary Salesforce Solution Architect across multiple large-scale, multi-cloud implementations Strong knowledge of: Sales Cloud Service Cloud Experience Cloud Exposure to one or more of: Revenue Cloud Marketing Cloud Advanced CRM Analytics (CRMA) Industry Clouds such as Health Cloud, Life Sciences Cloud or Education Cloud Understanding of Agentforce and the design of agentic experiences Extensive experience across the Salesforce platform, including: Security and permissions Lightning App Builder Flow Experience Builder Experience delivering complex data migration activities Knowledge of third-party Salesforce applications such as document generation, e-signature, CTI and industry-focused solutions Certified Application Architect certification, or working towards achieving it Solution Design & Architecture You'll bring strong design and documentation skills, including: Process mapping and data modelling expertise Production of high-quality architectural documentation, including High-Level Designs (HLDs) and Low-Level Designs (LLDs) Creation and maintenance of: System landscapes Entity relationship diagrams (ERDs) Security architecture documentation Ownership of the overall solution architecture while supporting and reviewing the work of project team members Participation in integration design discussions and evaluation of Salesforce integration approaches Designing solutions that effectively support both internal and external users Discovery & Requirements Gathering Building proof-of-concepts (POCs) to demonstrate innovative approaches and potential solutions Supporting business problem analysis and solution definition Reviewing business process maps and identifying opportunities for optimisation Stakeholder Engagement & Delivery Planning and facilitating requirements and discovery workshops Building strong relationships with stakeholders at all organisational levels Providing architectural leadership throughout the full project lifecycle Supporting successful testing outcomes, including QA and UAT phases Coaching team members and ensuring governance and quality controls are consistently followed DevOps & Release Management Hands-on experience with metadata deployments Experience using Gearset and GitHub for release automation, deployment management and version control Why Apply? This is an excellent opportunity to join a growing consultancy where you will work on challenging Salesforce programmes, collaborate with experienced consultants, contribute to innovative solution development, and continue developing your architecture capability within a supportive and technically focused environment. If you're an experienced Salesforce Solution Architect looking to play a key role in delivering high-impact transformation projects, we'd welcome a conversation.
CRM Systems & Integration Specialist Job Title: CRM Systems & Integration Specialist Location: Boodles, London Employment Type: Full-time (40 hours), Permanent Market leading salary The Role We are seeking a highly analytical and technical CRM Systems Specialist to bridge the gap between our data architecture and our growth goals. Reporting to the Head of CRM, you will be responsible for the technical health of our CRM ecosystem, managing complex integrations, and ensuring a seamless omnichannel experience. You aren't just a user of the system; you are the builder. You will work closely with the Sales team to optimise their pipeline and the Digital Team (including the Marketing and Email Managers) to ensure their campaigns are fuelled by clean, segmented, and automated data. Key Responsibilities Systems Architecture: Lead the technical configuration of our CRM, including custom platforms, advanced workflows, and future API integrations with third-party tools. Omnichannel Integration: Ensure data flows seamlessly across all touchpoints - social, web, email, and sales calls - to provide a 360 degree view of the customer. Data Strategy & Hygiene: Acting as the data gatekeeper. You will build the logic for lead scoring, touchpoint analysis, and automated data cleansing. Cross Functional Collaboration: Build dashboards and automation that help sales teams prioritise the right leads at the right time. Digital/Email: Set up the technical triggers and complex audience segmentation that allow the Digital Marketing to execute high performing campaigns; ensuring automated lifecycle flows (anniversaries, birthdays, high tier triggers) function without error. Technical Troubleshooting: Serve as the primary point of contact for system bugs, sync errors between platforms, and tracking issues. Data Governance & Privacy: Maintain the highest standards of data hygiene and GDPR/privacy compliance, recognising that discretion is the cornerstone of our brand. Performance Analytics: Build the underlying reporting structures that allow the Heads of Departments to see ROI across different channels. Areas the role covers Support to the Head of CRM: You provide the technical infrastructure and data integrity needed to execute a global luxury strategy. To the Sales Team: You optimise the CRM to ensure our sales associates have real time insights into client preferences and purchase history. To the Digital Team: You support the Marketing Manager and Email Specialist by building complex technical segmentations and ensuring the MAP (Marketing Automation Platforms) are perfectly synced with the master database. Luxury Sensitivity: You understand that "automation" in luxury must feel human. You build systems that empower our staff rather than replace the personal touch. Technical Profile & Qualifications 3-5 years of experience in CRM retail operations, POS, marketing technology, dashboard creation and/or systems administration. Data fluent: High proficiency in Excel/Sheets is required; proficient in SQL, HTML/CSS (for email troubleshooting). Experience with advanced CRM systems (e.g. Salesforce, Sage, HubSpot, Klaviyo, Power BI, Shopify). Proven track record of managing data migrations or complex system audits. An architect mindset: You don't just fix problems; you build scalable systems that prevent them. Integration expert: Proven experience connecting CRMs with marketing automation platforms (MAP), or ERPs via integration tools. Omnichannel experience: Understanding of how CRM data interacts with paid media (custom audiences) and web analytics.
16/07/2026
Full time
CRM Systems & Integration Specialist Job Title: CRM Systems & Integration Specialist Location: Boodles, London Employment Type: Full-time (40 hours), Permanent Market leading salary The Role We are seeking a highly analytical and technical CRM Systems Specialist to bridge the gap between our data architecture and our growth goals. Reporting to the Head of CRM, you will be responsible for the technical health of our CRM ecosystem, managing complex integrations, and ensuring a seamless omnichannel experience. You aren't just a user of the system; you are the builder. You will work closely with the Sales team to optimise their pipeline and the Digital Team (including the Marketing and Email Managers) to ensure their campaigns are fuelled by clean, segmented, and automated data. Key Responsibilities Systems Architecture: Lead the technical configuration of our CRM, including custom platforms, advanced workflows, and future API integrations with third-party tools. Omnichannel Integration: Ensure data flows seamlessly across all touchpoints - social, web, email, and sales calls - to provide a 360 degree view of the customer. Data Strategy & Hygiene: Acting as the data gatekeeper. You will build the logic for lead scoring, touchpoint analysis, and automated data cleansing. Cross Functional Collaboration: Build dashboards and automation that help sales teams prioritise the right leads at the right time. Digital/Email: Set up the technical triggers and complex audience segmentation that allow the Digital Marketing to execute high performing campaigns; ensuring automated lifecycle flows (anniversaries, birthdays, high tier triggers) function without error. Technical Troubleshooting: Serve as the primary point of contact for system bugs, sync errors between platforms, and tracking issues. Data Governance & Privacy: Maintain the highest standards of data hygiene and GDPR/privacy compliance, recognising that discretion is the cornerstone of our brand. Performance Analytics: Build the underlying reporting structures that allow the Heads of Departments to see ROI across different channels. Areas the role covers Support to the Head of CRM: You provide the technical infrastructure and data integrity needed to execute a global luxury strategy. To the Sales Team: You optimise the CRM to ensure our sales associates have real time insights into client preferences and purchase history. To the Digital Team: You support the Marketing Manager and Email Specialist by building complex technical segmentations and ensuring the MAP (Marketing Automation Platforms) are perfectly synced with the master database. Luxury Sensitivity: You understand that "automation" in luxury must feel human. You build systems that empower our staff rather than replace the personal touch. Technical Profile & Qualifications 3-5 years of experience in CRM retail operations, POS, marketing technology, dashboard creation and/or systems administration. Data fluent: High proficiency in Excel/Sheets is required; proficient in SQL, HTML/CSS (for email troubleshooting). Experience with advanced CRM systems (e.g. Salesforce, Sage, HubSpot, Klaviyo, Power BI, Shopify). Proven track record of managing data migrations or complex system audits. An architect mindset: You don't just fix problems; you build scalable systems that prevent them. Integration expert: Proven experience connecting CRMs with marketing automation platforms (MAP), or ERPs via integration tools. Omnichannel experience: Understanding of how CRM data interacts with paid media (custom audiences) and web analytics.
Deadline: 10am, Monday 22nd June The Sutton Trust delivers a suite of high-impact programmes in partnership with top universities and employers, supporting over 15,000 young people to access competitive courses, apprenticeships, and careers in the UK's leading professions. The University Access and Digital (UAD) Programmes Assistant will provide core operational support to the UAD team. The role will support programme set-up, student applications, digital content, events, data processes and student communications across Sutton Trust Online, UK Summer Schools, Teacher Champions and other programme activity. The postholder will support the smooth running of core programme processes, maintain accurate records, support clear communication with students and partners, and provide reliable administrative support to the wider team. The role will suit someone who is highly organised, confident working with data and systems and able to work across several programme areas at once. The role sits in the University Access and Digital team within the wider Programmes team. The postholder will be line managed by the Senior Programmes Manager: University Access and will work closely with colleagues across University Access and Digital. Main duties Events and programme delivery: Assisting in the delivery of online and in person events for students, parents/guardians, and teachers across UAD programmes. This will include organising logistics, providing technical support, tracking attendance, supporting follow up activity and encouraging student engagement. Supporting Programme Managers to coordinate logistics and student communications for programmes, activities and events delivered online and in person. Supporting UK Summer Schools delivery, including student communications, partner liaison, logistical planning, student data, safeguarding administration and in-person or residential delivery where required. Providing cross-programme support where agreed with the line manager and aligned to University Access and Digital priorities. Student and Stakeholder Communications Managing student facing inboxes and responding to routine queries from applicants, programme participants, parents/guardians, and teachers. Triaging more complex queries and escalating safeguarding, complaints or welfare related cases in line with internal processes. Creating, uploading, updating and quality assuring content on Sutton Trust Online, including checking copy, links, forms and student facing pages. Supporting the Communications Team to update and develop content on the Trust's website, marketing materials and newsletters. Liaising with external stakeholders to support logistical and administrative elements of programme delivery. Applications, administration and data Supporting applications to programmes and activities including using central data systems, checking applicant information, preparing student lists, supporting eligibility checks and sharing accurate information with internal and external stakeholders Maintaining accurate application, programme, engagement and communications data on Salesforce and other relevant systems. Supporting onboarding for new student cohorts including student lists, welcome communications, platform access and follow up with students who have not completed key steps. Supporting data quality checks, exports, feedback surveys and routine analysis for programme delivery, reporting and evaluation. Assisting in the design and delivery of administrative processes to support high-quality programme delivery throughout the student lifecycle. Helping to improve repeatable administrative processes by identifying recurring issues, documenting processes and suggesting practical fixes. Providing administrative support for internal and external meetings and training days including travel and room booking, taking minutes and logistics. Person Specification We welcome applications from individuals who have experience in: Has enthusiasm for and experience of working with young people from diverse backgrounds Has a high degree of initiative and the ability to take responsibility for projects with support Is organised and efficient with the ability to prioritise when working across multiple projects with competing deadlines Is adaptable and a quick learner Understands the importance of accurate record keeping and processes Working within or an understanding of the not-for-profit sector Excellent verbal and written communication and strong analytical skills High attention to detail and confidence working with data, spreadsheets and CRM or database systems Ability to follow processes accurately while also spotting where processes could be improved We are also looking for an individual who: Has knowledge and experience of the higher education and/or education sectors Has first-class interpersonal skills - a natural ambassador able to represent the Sutton Trust in a range of settings Is sympathetic to the aims of the Trust and its mission to address educational disadvantage Personable, flexible and discreet; able to fit into a small team Able to create engaging content in a variety of forms Is eligible to work in the UK (see here for information about right to work) Terms of Appointment Contract: Full-time, Permanent Salary: £30,800-£31,500 Working location: Minimum of two office days per week. Our home working policy gives staff the option to work from home for up to 60% of the time, with approval from their line manager. Office location: The Sutton Trust, 9th Floor, Millbank Tower, 21-24 Millbank, London, SW1P 4QP. Hours: The standard working hours are 9am to 5pm, Monday to Friday. This role is likely to also be required to attend events / meetings outside of normal working hours during weekday evenings and occasionally at weekends, in line with organisational policies. A DBS check may be required Scroll down to find out about our staff benefits! Please note that your application should be submitted in one go - you can view the questions by clicking on the link if you would like to prepare in advance. Interviews Applications should reach us by 10am, Tuesday 22nd June, with interviews being held at our London offices on Thursday, 2nd July. Safeguarding statement The Sutton Trust believes that a child, young person or vulnerable adult should never experience abuse of any kind. We all have a responsibility to promote the welfare of all children and young people and to keep them safe. Therefore all posts undergo a safer recruitment process, including but not limited to, disclosure of criminal records where necessary and eligibility to work in the UK. We have procedures in place to promote safeguarding and a safe culture at the Trust. Contextual recruitment The Trust is committed to ensuring equality of opportunity and that all applicants receive equal consideration for employment. We strongly encourage individuals from all backgrounds, including those underrepresented at present at the Trust, to apply for this role. As such we particularly welcome applications from people with disabilities, Black, Asian or Minority Ethnic backgrounds, LGBTQ+ and from different socio-economic and educational backgrounds. We are committed to being an inclusive and welcoming place to work and know that greater diversity will lead to even greater results for the young people we support. We are committed to providing reasonable adjustments for disabled candidates throughout our recruitment process and during employment. We also operate contextual recruitment at the Sutton Trust. Our application process gives you the option to include information about your background, such as whether you were eligible for free school meals, whether your parents went to university, or whether you attended a state school. For more examples and information on contextual recruitment, please see our website.
16/07/2026
Full time
Deadline: 10am, Monday 22nd June The Sutton Trust delivers a suite of high-impact programmes in partnership with top universities and employers, supporting over 15,000 young people to access competitive courses, apprenticeships, and careers in the UK's leading professions. The University Access and Digital (UAD) Programmes Assistant will provide core operational support to the UAD team. The role will support programme set-up, student applications, digital content, events, data processes and student communications across Sutton Trust Online, UK Summer Schools, Teacher Champions and other programme activity. The postholder will support the smooth running of core programme processes, maintain accurate records, support clear communication with students and partners, and provide reliable administrative support to the wider team. The role will suit someone who is highly organised, confident working with data and systems and able to work across several programme areas at once. The role sits in the University Access and Digital team within the wider Programmes team. The postholder will be line managed by the Senior Programmes Manager: University Access and will work closely with colleagues across University Access and Digital. Main duties Events and programme delivery: Assisting in the delivery of online and in person events for students, parents/guardians, and teachers across UAD programmes. This will include organising logistics, providing technical support, tracking attendance, supporting follow up activity and encouraging student engagement. Supporting Programme Managers to coordinate logistics and student communications for programmes, activities and events delivered online and in person. Supporting UK Summer Schools delivery, including student communications, partner liaison, logistical planning, student data, safeguarding administration and in-person or residential delivery where required. Providing cross-programme support where agreed with the line manager and aligned to University Access and Digital priorities. Student and Stakeholder Communications Managing student facing inboxes and responding to routine queries from applicants, programme participants, parents/guardians, and teachers. Triaging more complex queries and escalating safeguarding, complaints or welfare related cases in line with internal processes. Creating, uploading, updating and quality assuring content on Sutton Trust Online, including checking copy, links, forms and student facing pages. Supporting the Communications Team to update and develop content on the Trust's website, marketing materials and newsletters. Liaising with external stakeholders to support logistical and administrative elements of programme delivery. Applications, administration and data Supporting applications to programmes and activities including using central data systems, checking applicant information, preparing student lists, supporting eligibility checks and sharing accurate information with internal and external stakeholders Maintaining accurate application, programme, engagement and communications data on Salesforce and other relevant systems. Supporting onboarding for new student cohorts including student lists, welcome communications, platform access and follow up with students who have not completed key steps. Supporting data quality checks, exports, feedback surveys and routine analysis for programme delivery, reporting and evaluation. Assisting in the design and delivery of administrative processes to support high-quality programme delivery throughout the student lifecycle. Helping to improve repeatable administrative processes by identifying recurring issues, documenting processes and suggesting practical fixes. Providing administrative support for internal and external meetings and training days including travel and room booking, taking minutes and logistics. Person Specification We welcome applications from individuals who have experience in: Has enthusiasm for and experience of working with young people from diverse backgrounds Has a high degree of initiative and the ability to take responsibility for projects with support Is organised and efficient with the ability to prioritise when working across multiple projects with competing deadlines Is adaptable and a quick learner Understands the importance of accurate record keeping and processes Working within or an understanding of the not-for-profit sector Excellent verbal and written communication and strong analytical skills High attention to detail and confidence working with data, spreadsheets and CRM or database systems Ability to follow processes accurately while also spotting where processes could be improved We are also looking for an individual who: Has knowledge and experience of the higher education and/or education sectors Has first-class interpersonal skills - a natural ambassador able to represent the Sutton Trust in a range of settings Is sympathetic to the aims of the Trust and its mission to address educational disadvantage Personable, flexible and discreet; able to fit into a small team Able to create engaging content in a variety of forms Is eligible to work in the UK (see here for information about right to work) Terms of Appointment Contract: Full-time, Permanent Salary: £30,800-£31,500 Working location: Minimum of two office days per week. Our home working policy gives staff the option to work from home for up to 60% of the time, with approval from their line manager. Office location: The Sutton Trust, 9th Floor, Millbank Tower, 21-24 Millbank, London, SW1P 4QP. Hours: The standard working hours are 9am to 5pm, Monday to Friday. This role is likely to also be required to attend events / meetings outside of normal working hours during weekday evenings and occasionally at weekends, in line with organisational policies. A DBS check may be required Scroll down to find out about our staff benefits! Please note that your application should be submitted in one go - you can view the questions by clicking on the link if you would like to prepare in advance. Interviews Applications should reach us by 10am, Tuesday 22nd June, with interviews being held at our London offices on Thursday, 2nd July. Safeguarding statement The Sutton Trust believes that a child, young person or vulnerable adult should never experience abuse of any kind. We all have a responsibility to promote the welfare of all children and young people and to keep them safe. Therefore all posts undergo a safer recruitment process, including but not limited to, disclosure of criminal records where necessary and eligibility to work in the UK. We have procedures in place to promote safeguarding and a safe culture at the Trust. Contextual recruitment The Trust is committed to ensuring equality of opportunity and that all applicants receive equal consideration for employment. We strongly encourage individuals from all backgrounds, including those underrepresented at present at the Trust, to apply for this role. As such we particularly welcome applications from people with disabilities, Black, Asian or Minority Ethnic backgrounds, LGBTQ+ and from different socio-economic and educational backgrounds. We are committed to being an inclusive and welcoming place to work and know that greater diversity will lead to even greater results for the young people we support. We are committed to providing reasonable adjustments for disabled candidates throughout our recruitment process and during employment. We also operate contextual recruitment at the Sutton Trust. Our application process gives you the option to include information about your background, such as whether you were eligible for free school meals, whether your parents went to university, or whether you attended a state school. For more examples and information on contextual recruitment, please see our website.
Who are we? Look at the latest headlines and you will see something Ki insures. Think space shuttles, world tours, wind farms, and even footballers' legs. Ki's mission is simple. Digitally disrupt and revolutionise a 335-year-old market. Working with Google and UCL, Ki has created a platform that uses algorithms, machine learning and large language models to give insurance brokers quotes in seconds, rather than days. Ki is proudly the biggest global algorithmic insurance carrier. It is the fastest growing syndicate in the Lloyd's of London market, and the first ever to make $100m in profit in 3 years. Ki's teams have varied backgrounds and work together in an agile, cross functional way to build the very best experience for its customers. Ki has big ambitions but needs more excellent minds to challenge the status quo and help it reach new horizons. We are seeking a skilled and motivated Application Support Engineer to join a team that provides hands on support for many applications. The ideal candidate will have a strong background in supporting a wide range of SaaS and COTS products, with specific experience of Insurance applications. This role involves troubleshooting, resolving technical issues, and providing exceptional customer support to ensure the smooth operation of our software solutions. The solutions supported cover several mid and back office teams within Ki such as Finance, Underwriting Operations, Claims, Actuarial, Risk and People teams. What you will be doing Provide technical support for a wide range of SaaS and COTS applications Troubleshoot and resolve application issues reported by end users quickly, using your knowledge and skills to deliver rapid and effective resolution Collaborate with development teams within Ki and vendors to identify and fix issues Take ownership of incidents and issues that span multiple teams, coordinating cross team efforts to drive resolution and ensure clear communication throughout Facilitate effective communication between teams, acting as a central point of coordination for complex, multi system issues Oversee the day to day operations of various applications, ensuring they are running efficiently and effectively Monitor system performance and health, addressing potential issues proactively. Perform routine application maintenance tasks, such as applying updates and patches, and ensuring the application environment is stable and secure. Creating and maintaining documentation related to application support processes, procedures, and knowledge base articles. Conduct training sessions and create user guides to help end users maximize the use of our products Lead the response to application related incidents, ensuring timely resolution and minimal disruption to business operations Perform Root Cause Analysis to investigating the underlying causes of application problems to prevent recurrence Proven problem solving skills and a proactive approach to improving system performance A wide range of technical skills to cover the breadth of applications supported Prior Insurance domain knowledge is crucial to this role Experience with ITIL frameworks. Deep knowledge of IT service management (ITSM) processes, including incident and problem management Proficiency in performance monitoring tools and techniques. Experience working with Microsoft based technologies, including: T SQL Understanding of HTML Familiarity with Microsoft Entra (identity and access management) Experience installing, configuring, and supporting applications on Windows servers Able to quickly understand business domains and assess genuine business value First class communication skills, with the ability to tailor your style to different audiences, both technical and non technical Nice to have: Knowledge of Salesforce What to expect during the recruitment process: 1) Initial recruiter screening call 2) Interview with hiring manager 3) Technical Interview (this may vary depending on the role) 4) Values Interview You'll get a highly competitive remuneration and benefits package. This is kept under constant review to make sure it stays relevant. We understand the power of saying thank you and take time to acknowledge and reward extraordinary effort by teams or individuals.
16/07/2026
Full time
Who are we? Look at the latest headlines and you will see something Ki insures. Think space shuttles, world tours, wind farms, and even footballers' legs. Ki's mission is simple. Digitally disrupt and revolutionise a 335-year-old market. Working with Google and UCL, Ki has created a platform that uses algorithms, machine learning and large language models to give insurance brokers quotes in seconds, rather than days. Ki is proudly the biggest global algorithmic insurance carrier. It is the fastest growing syndicate in the Lloyd's of London market, and the first ever to make $100m in profit in 3 years. Ki's teams have varied backgrounds and work together in an agile, cross functional way to build the very best experience for its customers. Ki has big ambitions but needs more excellent minds to challenge the status quo and help it reach new horizons. We are seeking a skilled and motivated Application Support Engineer to join a team that provides hands on support for many applications. The ideal candidate will have a strong background in supporting a wide range of SaaS and COTS products, with specific experience of Insurance applications. This role involves troubleshooting, resolving technical issues, and providing exceptional customer support to ensure the smooth operation of our software solutions. The solutions supported cover several mid and back office teams within Ki such as Finance, Underwriting Operations, Claims, Actuarial, Risk and People teams. What you will be doing Provide technical support for a wide range of SaaS and COTS applications Troubleshoot and resolve application issues reported by end users quickly, using your knowledge and skills to deliver rapid and effective resolution Collaborate with development teams within Ki and vendors to identify and fix issues Take ownership of incidents and issues that span multiple teams, coordinating cross team efforts to drive resolution and ensure clear communication throughout Facilitate effective communication between teams, acting as a central point of coordination for complex, multi system issues Oversee the day to day operations of various applications, ensuring they are running efficiently and effectively Monitor system performance and health, addressing potential issues proactively. Perform routine application maintenance tasks, such as applying updates and patches, and ensuring the application environment is stable and secure. Creating and maintaining documentation related to application support processes, procedures, and knowledge base articles. Conduct training sessions and create user guides to help end users maximize the use of our products Lead the response to application related incidents, ensuring timely resolution and minimal disruption to business operations Perform Root Cause Analysis to investigating the underlying causes of application problems to prevent recurrence Proven problem solving skills and a proactive approach to improving system performance A wide range of technical skills to cover the breadth of applications supported Prior Insurance domain knowledge is crucial to this role Experience with ITIL frameworks. Deep knowledge of IT service management (ITSM) processes, including incident and problem management Proficiency in performance monitoring tools and techniques. Experience working with Microsoft based technologies, including: T SQL Understanding of HTML Familiarity with Microsoft Entra (identity and access management) Experience installing, configuring, and supporting applications on Windows servers Able to quickly understand business domains and assess genuine business value First class communication skills, with the ability to tailor your style to different audiences, both technical and non technical Nice to have: Knowledge of Salesforce What to expect during the recruitment process: 1) Initial recruiter screening call 2) Interview with hiring manager 3) Technical Interview (this may vary depending on the role) 4) Values Interview You'll get a highly competitive remuneration and benefits package. This is kept under constant review to make sure it stays relevant. We understand the power of saying thank you and take time to acknowledge and reward extraordinary effort by teams or individuals.
Marketing Automation Manager Department: Marketing Employment Type: Full Time Location: UK Reporting To: Nicky Davies Compensation: £45,000 - £50,000 / year Description We are seeking a data-driven and innovative Marketing Automation Specialist to join our growing marketing team. In this role, you will be the driving force behind our marketing automation, cross-channel campaign execution, and customer journey orchestration. The ideal candidate will have extensive hands on experience with Salesforce Marketing Cloud (SFMC), with a specific focus on utilising Marketing Cloud Next features to elevate our personalisation and automation strategies. You will bridge the gap between marketing strategy and technical execution, ensuring seamless data integration and highly targeted audience engagement. This is a predominantly remote role, with occasional travel required to company offices and other locations as business needs dictate. Key Responsibilities Campaign Management & Execution: Design, build, test, and deploy complex, automated multi-channel marketing campaigns (email, SMS, push notifications) within Marketing Cloud Next. Journey Orchestration: Utilise Journey Builder to map out and execute sophisticated lifecycle journeys, trigger based campaigns, and real time customer interactions. Salesforce Ecosystem Integration: Business Process owner for marketing within the wider company CRM management. Maintain and optimise the integration between Marketing Cloud and Salesforce CRM (Sales Cloud/Service Cloud) to ensure seamless data flow, accurate segmentation, and robust lead management. Data & Segmentation: Build targeted subscriber lists, data extensions, and audience segments. Utilise SQL queries and Einstein AI features within SFMC to optimise audience targeting. Personalisation & Dynamic Content: Implement advanced personalization frameworks using AMPscript and dynamic content blocks to deliver tailored experiences at scale. Analytics & Reporting: Track, analyse, and report on campaign performance metrics (KPIs) using Marketing Cloud Intelligence (Datorama) or native reporting tools, providing actionable insights for continuous improvement. A/B Testing & Optimization: Conduct regular A/B testing on subject lines, content layouts, send times, and user journeys to maximise open rates, click through rates, and conversions. Skills, Knowledge & Expertise Experience: 5+ years of experience in digital marketing, with a heavy emphasis on marketing automation and CRM platforms. Salesforce Expertise: Deep, hands on knowledge of the Salesforce ecosystem, including a strong understanding of how CRM data interacts with marketing automation tools. Marketing Cloud Next Proficiency: Proven experience navigating and implementing strategies within the updated Marketing Cloud Next interface and feature set. Technical Skills: Proficiency in creating and managing Data Extensions. Familiarity with AMPscript for dynamic content personalization. Basic to intermediate knowledge of SQL for data segmentation and querying. Understanding of HTML/CSS for email template troubleshooting. Interpersonal skills: Ability to work closely with multiple teams, stakeholders and senior leaders of the business Bring together teams and lead on strategic initiatives to drive demand into the business Analytical Mindset: Strong ability to interpret data, identify trends, and translate analytics into strategic marketing decisions. Certifications (Preferred): Salesforce Certified Marketing Cloud Email Specialist, Salesforce Certified Marketing Cloud Consultant, or Administrator certifications are highly desirable.
16/07/2026
Full time
Marketing Automation Manager Department: Marketing Employment Type: Full Time Location: UK Reporting To: Nicky Davies Compensation: £45,000 - £50,000 / year Description We are seeking a data-driven and innovative Marketing Automation Specialist to join our growing marketing team. In this role, you will be the driving force behind our marketing automation, cross-channel campaign execution, and customer journey orchestration. The ideal candidate will have extensive hands on experience with Salesforce Marketing Cloud (SFMC), with a specific focus on utilising Marketing Cloud Next features to elevate our personalisation and automation strategies. You will bridge the gap between marketing strategy and technical execution, ensuring seamless data integration and highly targeted audience engagement. This is a predominantly remote role, with occasional travel required to company offices and other locations as business needs dictate. Key Responsibilities Campaign Management & Execution: Design, build, test, and deploy complex, automated multi-channel marketing campaigns (email, SMS, push notifications) within Marketing Cloud Next. Journey Orchestration: Utilise Journey Builder to map out and execute sophisticated lifecycle journeys, trigger based campaigns, and real time customer interactions. Salesforce Ecosystem Integration: Business Process owner for marketing within the wider company CRM management. Maintain and optimise the integration between Marketing Cloud and Salesforce CRM (Sales Cloud/Service Cloud) to ensure seamless data flow, accurate segmentation, and robust lead management. Data & Segmentation: Build targeted subscriber lists, data extensions, and audience segments. Utilise SQL queries and Einstein AI features within SFMC to optimise audience targeting. Personalisation & Dynamic Content: Implement advanced personalization frameworks using AMPscript and dynamic content blocks to deliver tailored experiences at scale. Analytics & Reporting: Track, analyse, and report on campaign performance metrics (KPIs) using Marketing Cloud Intelligence (Datorama) or native reporting tools, providing actionable insights for continuous improvement. A/B Testing & Optimization: Conduct regular A/B testing on subject lines, content layouts, send times, and user journeys to maximise open rates, click through rates, and conversions. Skills, Knowledge & Expertise Experience: 5+ years of experience in digital marketing, with a heavy emphasis on marketing automation and CRM platforms. Salesforce Expertise: Deep, hands on knowledge of the Salesforce ecosystem, including a strong understanding of how CRM data interacts with marketing automation tools. Marketing Cloud Next Proficiency: Proven experience navigating and implementing strategies within the updated Marketing Cloud Next interface and feature set. Technical Skills: Proficiency in creating and managing Data Extensions. Familiarity with AMPscript for dynamic content personalization. Basic to intermediate knowledge of SQL for data segmentation and querying. Understanding of HTML/CSS for email template troubleshooting. Interpersonal skills: Ability to work closely with multiple teams, stakeholders and senior leaders of the business Bring together teams and lead on strategic initiatives to drive demand into the business Analytical Mindset: Strong ability to interpret data, identify trends, and translate analytics into strategic marketing decisions. Certifications (Preferred): Salesforce Certified Marketing Cloud Email Specialist, Salesforce Certified Marketing Cloud Consultant, or Administrator certifications are highly desirable.
Marketing Automation Manager Department: Marketing Employment Type: Full Time Location: UK Reporting To: Nicky Davies Compensation: £45,000 - £50,000 / year Description We are seeking a data-driven and innovative Marketing Automation Specialist to join our growing marketing team. In this role, you will be the driving force behind our marketing automation, cross-channel campaign execution, and customer journey orchestration. The ideal candidate will have extensive hands on experience with Salesforce Marketing Cloud (SFMC), with a specific focus on utilising Marketing Cloud Next features to elevate our personalisation and automation strategies. You will bridge the gap between marketing strategy and technical execution, ensuring seamless data integration and highly targeted audience engagement. This is a predominantly remote role, with occasional travel required to company offices and other locations as business needs dictate. Key Responsibilities Campaign Management & Execution: Design, build, test, and deploy complex, automated multi-channel marketing campaigns (email, SMS, push notifications) within Marketing Cloud Next. Journey Orchestration: Utilise Journey Builder to map out and execute sophisticated lifecycle journeys, trigger based campaigns, and real time customer interactions. Salesforce Ecosystem Integration: Business Process owner for marketing within the wider company CRM management. Maintain and optimise the integration between Marketing Cloud and Salesforce CRM (Sales Cloud/Service Cloud) to ensure seamless data flow, accurate segmentation, and robust lead management. Data & Segmentation: Build targeted subscriber lists, data extensions, and audience segments. Utilise SQL queries and Einstein AI features within SFMC to optimise audience targeting. Personalisation & Dynamic Content: Implement advanced personalization frameworks using AMPscript and dynamic content blocks to deliver tailored experiences at scale. Analytics & Reporting: Track, analyse, and report on campaign performance metrics (KPIs) using Marketing Cloud Intelligence (Datorama) or native reporting tools, providing actionable insights for continuous improvement. A/B Testing & Optimization: Conduct regular A/B testing on subject lines, content layouts, send times, and user journeys to maximise open rates, click through rates, and conversions. Skills, Knowledge & Expertise Experience: 5+ years of experience in digital marketing, with a heavy emphasis on marketing automation and CRM platforms. Salesforce Expertise: Deep, hands on knowledge of the Salesforce ecosystem, including a strong understanding of how CRM data interacts with marketing automation tools. Marketing Cloud Next Proficiency: Proven experience navigating and implementing strategies within the updated Marketing Cloud Next interface and feature set. Technical Skills: Proficiency in creating and managing Data Extensions. Familiarity with AMPscript for dynamic content personalization. Basic to intermediate knowledge of SQL for data segmentation and querying. Understanding of HTML/CSS for email template troubleshooting. Interpersonal skills: Ability to work closely with multiple teams, stakeholders and senior leaders of the business Bring together teams and lead on strategic initiatives to drive demand into the business Analytical Mindset: Strong ability to interpret data, identify trends, and translate analytics into strategic marketing decisions. Certifications (Preferred): Salesforce Certified Marketing Cloud Email Specialist, Salesforce Certified Marketing Cloud Consultant, or Administrator certifications are highly desirable.
16/07/2026
Full time
Marketing Automation Manager Department: Marketing Employment Type: Full Time Location: UK Reporting To: Nicky Davies Compensation: £45,000 - £50,000 / year Description We are seeking a data-driven and innovative Marketing Automation Specialist to join our growing marketing team. In this role, you will be the driving force behind our marketing automation, cross-channel campaign execution, and customer journey orchestration. The ideal candidate will have extensive hands on experience with Salesforce Marketing Cloud (SFMC), with a specific focus on utilising Marketing Cloud Next features to elevate our personalisation and automation strategies. You will bridge the gap between marketing strategy and technical execution, ensuring seamless data integration and highly targeted audience engagement. This is a predominantly remote role, with occasional travel required to company offices and other locations as business needs dictate. Key Responsibilities Campaign Management & Execution: Design, build, test, and deploy complex, automated multi-channel marketing campaigns (email, SMS, push notifications) within Marketing Cloud Next. Journey Orchestration: Utilise Journey Builder to map out and execute sophisticated lifecycle journeys, trigger based campaigns, and real time customer interactions. Salesforce Ecosystem Integration: Business Process owner for marketing within the wider company CRM management. Maintain and optimise the integration between Marketing Cloud and Salesforce CRM (Sales Cloud/Service Cloud) to ensure seamless data flow, accurate segmentation, and robust lead management. Data & Segmentation: Build targeted subscriber lists, data extensions, and audience segments. Utilise SQL queries and Einstein AI features within SFMC to optimise audience targeting. Personalisation & Dynamic Content: Implement advanced personalization frameworks using AMPscript and dynamic content blocks to deliver tailored experiences at scale. Analytics & Reporting: Track, analyse, and report on campaign performance metrics (KPIs) using Marketing Cloud Intelligence (Datorama) or native reporting tools, providing actionable insights for continuous improvement. A/B Testing & Optimization: Conduct regular A/B testing on subject lines, content layouts, send times, and user journeys to maximise open rates, click through rates, and conversions. Skills, Knowledge & Expertise Experience: 5+ years of experience in digital marketing, with a heavy emphasis on marketing automation and CRM platforms. Salesforce Expertise: Deep, hands on knowledge of the Salesforce ecosystem, including a strong understanding of how CRM data interacts with marketing automation tools. Marketing Cloud Next Proficiency: Proven experience navigating and implementing strategies within the updated Marketing Cloud Next interface and feature set. Technical Skills: Proficiency in creating and managing Data Extensions. Familiarity with AMPscript for dynamic content personalization. Basic to intermediate knowledge of SQL for data segmentation and querying. Understanding of HTML/CSS for email template troubleshooting. Interpersonal skills: Ability to work closely with multiple teams, stakeholders and senior leaders of the business Bring together teams and lead on strategic initiatives to drive demand into the business Analytical Mindset: Strong ability to interpret data, identify trends, and translate analytics into strategic marketing decisions. Certifications (Preferred): Salesforce Certified Marketing Cloud Email Specialist, Salesforce Certified Marketing Cloud Consultant, or Administrator certifications are highly desirable.
Salesforce Technical Project Manager (FTC) Borough, South London (SE1 1EP) - Hybrid Worldwide Events Group Worldwide Events Group, founded in 2004, is a recognised leader in global MICE and luxury travel. Across our portfolio, we bring people together and facilitate meaningful relationships, a philosophy we call H2H, human to human connection. Innovation drives our evolution. We're embracing AI to elevate personalisation, streamline event design and create smarter, more intuitive experiences for our global communities. Private Luxury Events: Expect the Extraordinary Private Luxury Events delivers world class experiences to the luxury travel community through its event brands Amour, Private Luxury, TFest and Ultra. Our ethos has always been to put the human experience first. This mantra has powered some of the most respected events in the industry, inspiring thousands of luxury travel professionals around the world and at the heart of everything we do lies a passion for connecting people. M&I M&I brings together high calibre meeting planners and exhibitors from the hospitality industry through a series of standout events across Europe, the Middle East, and the Americas. Our portfolio includes M&I Expo, M&I Flagship, M&I Healthcare, and M&I Luxe. We create beautifully crafted events that spark meaningful engagement, from curated 1-2-1 meetings to immersive moments that showcase exceptional destinations, hotels, venues and MICE services. Our events take place across Europe, the Americas and the Middle East in some of the world's most extraordinary destinations. The Role Salesforce is the operational backbone of the business, supporting commercial, operational, and customer facing workflows across all brands. We are in an active period of platform growth, implementing Data Cloud, exploring AI driven workflows through Salesforce Agentforce, and clearing legacy technical debt to build a stronger foundation for the next phase of the business. This is a role for someone who wants to be right in the middle of that. We're looking for a mid weight Salesforce Technical Project Manager to own and drive the delivery of high impact CRM and platform projects across the business. This is a hands on role: you'll be expected to scope, design, and deliver, working autonomously and making sound technical decisions independently while keeping internal stakeholders aligned and our external MSP and contractors focused and accountable. You'll work closely with our internal CRM Manager, with a portion of your time dedicated to their technical development and growth. This is a collaborative relationship, not a line management one, but it is an important part of the role. The internal teams you'll serve include Operations, Customer Experience, Technology, Sales, and Buyer Recruitment. This is an operationally focused Salesforce role, not a marketing Salesforce role, though familiarity with Salesforce marketing modules is a welcome bonus. This is a Fixed Term Contract (6 months), with potential to convert to permanent, reporting to the Head of Event Technology. Responsibilities Leading end-to-end delivery of Salesforce projects, from scoping and solution design through to implementation and handover. Managing scoping, quality assurance, and stakeholder communications for projects delivered with our MSP and contractors. Designing technically sound solutions using Apex, Flow, and Salesforce integration architecture. Getting hands on when needed, you won't always have a developer available, and you should be comfortable stepping in. Resolving existing technical debt and Apex issues, working through a backlog of structural improvements that underpin future platform capability. Leading the implementation of Data Cloud, establishing the data architecture to support our operational and AI ambitions. Researching and driving the implementation of Salesforce Agentforce Coworker, working through prerequisites, and building a phased adoption recommendation. Owning project timelines, stakeholder communications, and delivery milestones across concurrent workstreams (budget and high level timeline ownership sit with the Head of Event Technology). Actively mentoring and upskilling our CRM Manager to support her in achieving the Salesforce CRM Admin certification, dedicating at least 10% of your time to this. Due to the nature of our work, you may occasionally be required to work outside standard hours to attend and support our events or meet key deadlines. You'll thrive in this Salesforce Technical Project Manager role if you bring: Demonstrable hands on experience with Flow, Salesforce integration architecture, and at least a working knowledge of APEX. Strong project management skills: you're comfortable owning a project from brief to delivery without close supervision. The ability to design scalable and future proof solutions and explain and defend your technical decisions clearly to both technical and non technical stakeholders. Experience coordinating with external developers, MSPs, or contractors, scoping work, reviewing quality, and keeping delivery on track. A collaborative working style with a genuine interest in sharing knowledge and building capability in others. Comfortable working across a range of internal teams with varying levels of technical literacy. Familiarity with Service Cloud, Data Cloud and/or Agentforce is a strong advantage, or a clear track record of getting up to speed quickly on new Salesforce products. Salesforce certifications. We offer a thoughtful package designed to support your wellbeing, growth, and work life balance. Basic salary of £60,000 - £65,000 (pro rata for the length of the fixed term contract). 28 days holiday plus UK bank holidays, with additional days awarded for length of service. A centrally located London office with a summer terrace within walking distance of the world famous Borough Market. Regular employee social events supported by our Happiness & Culture team. Monthly contribution towards Bupa private health insurance (post probation). Employee Assistance Program offering confidential wellbeing support. Enhanced maternity and paternity leave to support growing families. 4 pm Friday finish! Our Commitment to Diversity We foster an environment where everyone feels respected, valued, and able to thrive. We welcome individuals of all backgrounds, identities, and lived experiences, including differences in gender identity, orientation, expression, age, race, ethnicity, physical or mental ability, neurodiversity, religion or belief, and socio economic background. Our diversity strengthens our perspective, fuels innovation, and deepens our connection to the clients and communities we serve around the world.
16/07/2026
Full time
Salesforce Technical Project Manager (FTC) Borough, South London (SE1 1EP) - Hybrid Worldwide Events Group Worldwide Events Group, founded in 2004, is a recognised leader in global MICE and luxury travel. Across our portfolio, we bring people together and facilitate meaningful relationships, a philosophy we call H2H, human to human connection. Innovation drives our evolution. We're embracing AI to elevate personalisation, streamline event design and create smarter, more intuitive experiences for our global communities. Private Luxury Events: Expect the Extraordinary Private Luxury Events delivers world class experiences to the luxury travel community through its event brands Amour, Private Luxury, TFest and Ultra. Our ethos has always been to put the human experience first. This mantra has powered some of the most respected events in the industry, inspiring thousands of luxury travel professionals around the world and at the heart of everything we do lies a passion for connecting people. M&I M&I brings together high calibre meeting planners and exhibitors from the hospitality industry through a series of standout events across Europe, the Middle East, and the Americas. Our portfolio includes M&I Expo, M&I Flagship, M&I Healthcare, and M&I Luxe. We create beautifully crafted events that spark meaningful engagement, from curated 1-2-1 meetings to immersive moments that showcase exceptional destinations, hotels, venues and MICE services. Our events take place across Europe, the Americas and the Middle East in some of the world's most extraordinary destinations. The Role Salesforce is the operational backbone of the business, supporting commercial, operational, and customer facing workflows across all brands. We are in an active period of platform growth, implementing Data Cloud, exploring AI driven workflows through Salesforce Agentforce, and clearing legacy technical debt to build a stronger foundation for the next phase of the business. This is a role for someone who wants to be right in the middle of that. We're looking for a mid weight Salesforce Technical Project Manager to own and drive the delivery of high impact CRM and platform projects across the business. This is a hands on role: you'll be expected to scope, design, and deliver, working autonomously and making sound technical decisions independently while keeping internal stakeholders aligned and our external MSP and contractors focused and accountable. You'll work closely with our internal CRM Manager, with a portion of your time dedicated to their technical development and growth. This is a collaborative relationship, not a line management one, but it is an important part of the role. The internal teams you'll serve include Operations, Customer Experience, Technology, Sales, and Buyer Recruitment. This is an operationally focused Salesforce role, not a marketing Salesforce role, though familiarity with Salesforce marketing modules is a welcome bonus. This is a Fixed Term Contract (6 months), with potential to convert to permanent, reporting to the Head of Event Technology. Responsibilities Leading end-to-end delivery of Salesforce projects, from scoping and solution design through to implementation and handover. Managing scoping, quality assurance, and stakeholder communications for projects delivered with our MSP and contractors. Designing technically sound solutions using Apex, Flow, and Salesforce integration architecture. Getting hands on when needed, you won't always have a developer available, and you should be comfortable stepping in. Resolving existing technical debt and Apex issues, working through a backlog of structural improvements that underpin future platform capability. Leading the implementation of Data Cloud, establishing the data architecture to support our operational and AI ambitions. Researching and driving the implementation of Salesforce Agentforce Coworker, working through prerequisites, and building a phased adoption recommendation. Owning project timelines, stakeholder communications, and delivery milestones across concurrent workstreams (budget and high level timeline ownership sit with the Head of Event Technology). Actively mentoring and upskilling our CRM Manager to support her in achieving the Salesforce CRM Admin certification, dedicating at least 10% of your time to this. Due to the nature of our work, you may occasionally be required to work outside standard hours to attend and support our events or meet key deadlines. You'll thrive in this Salesforce Technical Project Manager role if you bring: Demonstrable hands on experience with Flow, Salesforce integration architecture, and at least a working knowledge of APEX. Strong project management skills: you're comfortable owning a project from brief to delivery without close supervision. The ability to design scalable and future proof solutions and explain and defend your technical decisions clearly to both technical and non technical stakeholders. Experience coordinating with external developers, MSPs, or contractors, scoping work, reviewing quality, and keeping delivery on track. A collaborative working style with a genuine interest in sharing knowledge and building capability in others. Comfortable working across a range of internal teams with varying levels of technical literacy. Familiarity with Service Cloud, Data Cloud and/or Agentforce is a strong advantage, or a clear track record of getting up to speed quickly on new Salesforce products. Salesforce certifications. We offer a thoughtful package designed to support your wellbeing, growth, and work life balance. Basic salary of £60,000 - £65,000 (pro rata for the length of the fixed term contract). 28 days holiday plus UK bank holidays, with additional days awarded for length of service. A centrally located London office with a summer terrace within walking distance of the world famous Borough Market. Regular employee social events supported by our Happiness & Culture team. Monthly contribution towards Bupa private health insurance (post probation). Employee Assistance Program offering confidential wellbeing support. Enhanced maternity and paternity leave to support growing families. 4 pm Friday finish! Our Commitment to Diversity We foster an environment where everyone feels respected, valued, and able to thrive. We welcome individuals of all backgrounds, identities, and lived experiences, including differences in gender identity, orientation, expression, age, race, ethnicity, physical or mental ability, neurodiversity, religion or belief, and socio economic background. Our diversity strengthens our perspective, fuels innovation, and deepens our connection to the clients and communities we serve around the world.
Company DescriptionAt Zayo Europe, we're driven by a bold vision to power the world through connectivity. We've built and operated the critical fibre networks that keep businesses, communities, and economies connected. In 2024, we embarked on an exciting new chapter as a standalone company - a milestone that empowers us to innovate, grow, and lead with greater agility. As we continue to evolve, our mission remains clear: to deliver fast, reliable, and scalable infrastructure that fuels the digital world.Position DescriptionThe position is primarily responsible for managing a fibre design engineer / OSP / ISP project manager & GIS team in providing end-to-end support, planning and implementation of fibre connectivity solutions for Zayo Infrastructure projects and customer fibre delivery solutions within the UK and mainland Europe.The OSP Senior Manager Lead is responsible for the successful implementation of Zayo's fiber infrastructure builds. This position manages a team for the design, estimating, planning, implementation, contract vendor solicitations as well as act as outside plant representation to customers for Zayo sales teams. The individual is also responsible for the management of all aspects of the OSP function for determined projects ensuring that all tasks are completed and reported as committed. This role also requires the ability to enable a cohesive and functional alignment of all internal and external organizations required to successfully support Zayo Fiber Solutions.ResponsibilitiesManage fibre design / OSP / ISP engineers &GIS team in the delivery of all optical network infrastructure projects from survey / tender stage to planning right through to implementation and acceptance.Responsible for daily management and supervision of construction and fibre engineering vendors to expedite the construction, cabling, fibre splicing & testing to deliver multiple OSP projects.Design and review fibre optic network designs as per each individual project requirements.Production of detailed project costing & BoM.Production and issue of high-level design and installation documents.Receive and review network As-built information including fibre analysis.Assist Sales Engineers to generate routes drawings along with costs, for prospective customer opportunities and network capabilitiesInteract with Project Managers regarding customer delivery quality issues that require resolution prior to acceptance.Standardise and maintain Network information within salesforce for customer networks and Zayo infrastructure projects, maintaining accuracy and validation.Manage relationships of Local Authorities, 3rd parties and ROW contacts. Having a close working relationship with underlying rights group to identify and prepare work permitting and building access agreements.Perform Health & Safety and Quality Assurance checks to ensure compliance.Provide specialised telecommunications technical expertise to support telecom civil construction methods and optical cable installation both externally and within a datacentre environment.Provide direct interface with customers, subcontractors, local authorities and Zayo personnel. Support customer meetings as necessary and travel to client and/or construction sites.Oversee procurement of equipment and materials related to the assigned projects.Execute Bid Process support, inclusive of fibre networks, infrastructure, backbone design and budgetary requirements.Verify and update project documentation to manage project delivery, risk, budgets and internal/external communication.Provide on-call support to respond to and troubleshoot network outages and emergency restoration activities.Timely tracking of project progress and budget in and other manual trackers.Timely update of budget requests, purchase orders, project close out and internal service orders in Salesforce.QualificationsMust be fluent in both German and English language.Minimum of 3 years' experience required within the telecommunications industry working with outside plant, fibre optics, telecommunication networks, optical transport equipment and project management experience.Must have 3 years familiarity with all types of outside plant construction and experience managing large capital projects.Other qualifications or relevant experience working in a similar role within a telecommunication/utility environment will be considered.A working knowledge of all aspects of Zayo's OSP processes including, but not limited to: OSP construction, Site preparation and permitting & OSP testing and acceptance standards.Familiarity with all facets of OSP management, including quotations, construction, RAMS and delivery.Must be able to understand and read construction documents and optical test specification/results. (Knowledge & use of "fast reporter would be a distinct advantage.Must be have good knowledge of Email, MS Excel & Word, Google Docs, Visio, Google Earth, AutoCad and Smallworld GIS. Experience with would be a distinct advantage.Must be able to manage multiple aggressive RFP and design construction schedules and responses.RewardsCompetitive compensation including annual incentive planGenerous paid time off policy including 30 days paid time off, one floating day and two volunteer days off per annumFitness membership discountsEmployee assistance programmes including mental health, wellbeing and medical supportZayo Europe provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, colour , religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, provincial or local laws.This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
16/07/2026
Full time
Company DescriptionAt Zayo Europe, we're driven by a bold vision to power the world through connectivity. We've built and operated the critical fibre networks that keep businesses, communities, and economies connected. In 2024, we embarked on an exciting new chapter as a standalone company - a milestone that empowers us to innovate, grow, and lead with greater agility. As we continue to evolve, our mission remains clear: to deliver fast, reliable, and scalable infrastructure that fuels the digital world.Position DescriptionThe position is primarily responsible for managing a fibre design engineer / OSP / ISP project manager & GIS team in providing end-to-end support, planning and implementation of fibre connectivity solutions for Zayo Infrastructure projects and customer fibre delivery solutions within the UK and mainland Europe.The OSP Senior Manager Lead is responsible for the successful implementation of Zayo's fiber infrastructure builds. This position manages a team for the design, estimating, planning, implementation, contract vendor solicitations as well as act as outside plant representation to customers for Zayo sales teams. The individual is also responsible for the management of all aspects of the OSP function for determined projects ensuring that all tasks are completed and reported as committed. This role also requires the ability to enable a cohesive and functional alignment of all internal and external organizations required to successfully support Zayo Fiber Solutions.ResponsibilitiesManage fibre design / OSP / ISP engineers &GIS team in the delivery of all optical network infrastructure projects from survey / tender stage to planning right through to implementation and acceptance.Responsible for daily management and supervision of construction and fibre engineering vendors to expedite the construction, cabling, fibre splicing & testing to deliver multiple OSP projects.Design and review fibre optic network designs as per each individual project requirements.Production of detailed project costing & BoM.Production and issue of high-level design and installation documents.Receive and review network As-built information including fibre analysis.Assist Sales Engineers to generate routes drawings along with costs, for prospective customer opportunities and network capabilitiesInteract with Project Managers regarding customer delivery quality issues that require resolution prior to acceptance.Standardise and maintain Network information within salesforce for customer networks and Zayo infrastructure projects, maintaining accuracy and validation.Manage relationships of Local Authorities, 3rd parties and ROW contacts. Having a close working relationship with underlying rights group to identify and prepare work permitting and building access agreements.Perform Health & Safety and Quality Assurance checks to ensure compliance.Provide specialised telecommunications technical expertise to support telecom civil construction methods and optical cable installation both externally and within a datacentre environment.Provide direct interface with customers, subcontractors, local authorities and Zayo personnel. Support customer meetings as necessary and travel to client and/or construction sites.Oversee procurement of equipment and materials related to the assigned projects.Execute Bid Process support, inclusive of fibre networks, infrastructure, backbone design and budgetary requirements.Verify and update project documentation to manage project delivery, risk, budgets and internal/external communication.Provide on-call support to respond to and troubleshoot network outages and emergency restoration activities.Timely tracking of project progress and budget in and other manual trackers.Timely update of budget requests, purchase orders, project close out and internal service orders in Salesforce.QualificationsMust be fluent in both German and English language.Minimum of 3 years' experience required within the telecommunications industry working with outside plant, fibre optics, telecommunication networks, optical transport equipment and project management experience.Must have 3 years familiarity with all types of outside plant construction and experience managing large capital projects.Other qualifications or relevant experience working in a similar role within a telecommunication/utility environment will be considered.A working knowledge of all aspects of Zayo's OSP processes including, but not limited to: OSP construction, Site preparation and permitting & OSP testing and acceptance standards.Familiarity with all facets of OSP management, including quotations, construction, RAMS and delivery.Must be able to understand and read construction documents and optical test specification/results. (Knowledge & use of "fast reporter would be a distinct advantage.Must be have good knowledge of Email, MS Excel & Word, Google Docs, Visio, Google Earth, AutoCad and Smallworld GIS. Experience with would be a distinct advantage.Must be able to manage multiple aggressive RFP and design construction schedules and responses.RewardsCompetitive compensation including annual incentive planGenerous paid time off policy including 30 days paid time off, one floating day and two volunteer days off per annumFitness membership discountsEmployee assistance programmes including mental health, wellbeing and medical supportZayo Europe provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, colour , religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, provincial or local laws.This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Worldwide Events Group in London is seeking a mid-weight Salesforce Technical Project Manager (FTC) to lead end-to-end CRM and platform projects. You will scope, design, and deliver on Salesforce initiatives in a hybrid setup, reporting to the Head of Event Technology. The role combines hands-on delivery with mentoring the CRM Manager, collaborating with Operations, Customer Experience, Technology, Sales, and Buyer Recruitment.
16/07/2026
Full time
Worldwide Events Group in London is seeking a mid-weight Salesforce Technical Project Manager (FTC) to lead end-to-end CRM and platform projects. You will scope, design, and deliver on Salesforce initiatives in a hybrid setup, reporting to the Head of Event Technology. The role combines hands-on delivery with mentoring the CRM Manager, collaborating with Operations, Customer Experience, Technology, Sales, and Buyer Recruitment.
