5 jobs found

Solutions Manager Bond street (hybrid 2-3 days in a week) 50k Our client is an innovative property technology company, their cutting-edge solutions streamline operations, enhance tenant experiences, and drive efficiency. ROLE OBJECTIVE The highly skilled solutions manager will be working with the team in familiarisation, training, and support for all systems involved in the implementation, with a significant level of exposure to operations to fully understand the business requirements. In addition, it is expected that the solutions manager addresses the challenges presented by clients as well as coming up with new ideas of how the platform can be improved. Beyond this, the individual will be involved with reviewing and documenting any new or road mapped business requirements, finding solutions and assisting with implementation. Good project management and communication skills are required for the job. The team's key objective is to bring standardisation, automation, and digitisation of information and processes, spanning back-office systems, front-office systems, customer experience and user journeys, and built environment technologies. By leveraging technology and automation, our colleagues and customers can truly focus on their Human Advantage. KEY RESPONSIBILITIES Help with the onboarding, implementation and familiarisation of clients with the platform. Understand the system and be the go-to individual in the company to help solve issues, identify limitations, and challenges. Scope platform improvements and assist with testing upgrade releases of software. Develop and document "best practices" and training materials with regards to system configuration, setup, and operation for multiple audiences. Provide help to define business requirements and user stories for system operation and reporting. Provide ongoing support for business applications. Assist with supporting the implementation process of new applications and integrations. Prepare and run lesson learnt sessions and follow up with necessary reports and recommendations. Serving as a liaison between product vendors and internal users. Provide help with data analysis using SQL, Qube, Tableau, Hubspot and excel. Perform systems analysis, business process analysis and design. Assist in writing technical specifications and user cases to meet business requirements. Gathering information from meetings with various stakeholders and producing useful reports. Solution analysis reporting and recommendation reports. Project Management, developing project plans, and monitoring performance. Monitoring deliverables and ensuring timely completion of projects. Managing the accuracy of system data based on acceptable deviation definitions. Research and other ad-hoc tasks as needed. Stakeholder Management KNOWLEDGE, SKILLS AND EXPERIENCE Technical Educated to Degree Level, or equivalent, in Computer Science, Information Technology or related discipline. Proven experience in software support and technical/business/data analysis. Able to communicate effectively and clearly in writing and verbally, including drafting correspondence and documents and good presentation skills. Experience with enterprise CRM solutions like Salesforce/HubSpot or similar. Experience with business intelligence and reporting tools like Tableau, PowerBI or similar. Experience with finance systems i.e. Sage, Qube, IRIS or similar. Experience in system support, monitoring & troubleshooting. Excellent skills with Microsoft Excel, PowerPoint. The ability to work with large datasets across multiple platforms with confidence. Project planning and management experience. A systematic and analytical approach to problem solving with the ability to communicate technical information to both technical and non-technical audiences. A keen desire to provide innovative solutions and enjoys empowering the organisation as a whole Essential Self-motivated, with high energy and enthusiasm. Strict attention to detail. Highly intuitive and tech savvy. Ability to work in a varied and demanding role with appropriate supervision. Ability to work to strict deadlines and be organised and efficient. Pragmatic, creative and strategic approach to problem solving, with emphasis on fast and practical solutions. Demonstrable experience of taking responsibility for own actions and development opportunities, maintaining high levels of integrity. Experience in working in an environment that is dynamic and fast paced. Is personable and can easily building relationships to create consensus with internal and external parties (procurement, legal team, infrastructure, sales, back office, fund, etc). Ability to work effectively with senior management and cross-functional teams. Commitment to equality, diversity, and mutual respect; accepting differences and treating everyone fairly. The ability to think outside of the immediate task and constantly look at ways of improving processes. Experience with CRMs such as HubSpot or similar. Experience in implementing new tech and overseeing projects Stakeholder management Desirable Experience with property management software MRI Qube, Yardi or similar. Experience with Microsoft SQL. Experience with ETL Tools and Data Migration. Experience with Data Analysis, Data mapping and UML. Experience with programming languages (Python, Ruby, C++, PHP, etc). Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

Saas Solutions Manager CRM - e.g. Salesforce / HubSpot BI Tooling - e.g. Tableau or Power BI Finance Systems - e.g. Sage / Qube / IRIS Technical, Business and / or Data Analysis Established PropTech SaaS business in the process of revolutionising residential real estate management for agents and property managers are seeking a Solutions Manager to lead client onboarding, drive platform implementation and enhance their cutting-edge property management solution. The organisation are part of a group-structured business (real estate investment management company with > 3bn Assets Under Management), located in Central London. They are in the final stages of deploying their property management solution to the market with multiple listed entities expressing significant interest. Excellent time to join with considerable scope for advancement. Your role will be to lead assist implementation and onboarding of new clients into the platform, working with the team in familiarisation, training, and support for all systems involved in implementations. You'll help address challenges presented by clients as well as come up with new ideas for platform improvements, review and document new / road-mapped requirements. Excellent project management and communication skills will be required. Responsibilities: Assist with implementation, onboarding and familiarisation of clients with the platform, together with other related applications and integrations. Become a system SME to help improve workflows, solve issues, identify limitations and challenges, as well as scoping improvements to the platform and assisting with testing upgrade releases of software. Develop / document best-practice and training materials with regards to system configuration, setup, and operation. Help to define business requirements and user stories for system operation and reporting. Provide support for business applications. Serve as a liaison between product vendors and internal users. Assist with analysis of data via SQL, Qube, Tableau, Hubspot and Excel. Perform systems analysis, business process analysis and design. Assist in writing technical specifications and user cases to meet business requirements. Requirements gathering, solution analysis, reporting and recommendation reports. Project Management including the development of project plans and performance monitoring. Experience required: Software systems implementation, support, monitoring & troubleshooting. Technical, Business or Data Analysis (including an aptitude for working with large datasets across multiple platforms). Enterprise CRM solutions like Salesforce, HubSpot or similar. Experience with business intelligence and reporting, for example Tableau, PowerBI or similar. Some experience with finance systems, for example Sage, Qube, IRIS or similar. Excellent skills with Microsoft Excel, PowerPoint. Project planning and project management experience. Educated to Degree Level or equivalent experience in a Computer Science, Information Technology or related discipline. You'll need to be a self-motivated, tech savvy individual with high energy and strict attention to detail. You must be a highly effective communicator, both written and verbally. Desirable Experience Experience with property management software MRI Qube, Yardi or similar. Experience with Microsoft SQL. Experience with ETL Tools and Data Migration. Experience with Data Analysis, Data mapping and UML. Experience with programming languages (Python, Ruby, C++, PHP, etc). Hybrid: 2-4 days onsite (the business work from home every Friday, but some flexibility will be required on other days depending on requirements of the business) 50k - 60k basic + annual bonus + benefits

Role overview: We are seeking a highly skilled and experienced Quality Assurance Lead to join our team as a permanent candidate. The successful candidate will be responsible for leading the quality assurance efforts for Salesforce Service Cloud solutions throughout the development lifecycle. This role demands a strong background in software quality assurance, meticulous attention to detail, and a proactive approach to identifying and mitigating potential issues. The QA Lead will work closely with developers, architects, and project managers, and will be responsible for managing a team of QA resources, Master Test Plan and Test Strategy, Reporting and Test traceability Key responsibilities: Develop and execute comprehensive test plans and test strategies for Salesforce Service Cloud implementations, based on provided designs and user stories. Lead a team of QA analysts and testers, providing guidance, mentoring, and support. Oversee various testing activities, including functional testing, regression testing, integration testing, system testing, and user acceptance testing. Identify, document, and track software defects using Jira, ensuring clear communication and timely resolution with the development team. Analyze test results and provide detailed reports to project stakeholders, highlighting areas of risk, progress, and potential improvements. Collaborate with developers, architects, and project managers to ensure that solutions meet quality standards, business requirements, and architectural guidelines. Participate in requirements gathering and design reviews to provide input on testability, quality considerations, and resource planning. Drive the development and improvement of QA processes, best practices, and testing methodologies. Work within an Agile development environment, participating in sprint planning, daily stand-ups, retrospectives, and release planning. Ensure adherence to project timelines and deliverable deadlines. Ensure adherence to project timelines, deliverable deadlines, and budget constraints. Create and maintain test documentation, including Master Test Plan and Test strategy, test cases, test summary reports, and quality metrics. Manage and maintain the QA environment and test tooling. Key Skills & Experience: 7+ years of hands-on experience as a Quality Assurance Consultant or Software Tester, with at least 3+ years in a lead role. Extensive experience with Salesforce Service Cloud implementations. Deep understanding of software testing methodologies, quality assurance principles, and best practices. Proven ability to design and execute comprehensive test plans and test strategies. Extensive experience with Jira for defect tracking and test management. Solid understanding of Agile development methodologies (e.g., Scrum, Kanban). Excellent analytical and problem-solving skills, with a keen attention to detail. Strong written and verbal communication skills, with the ability to communicate technical issues clearly and concisely to both technical and non-technical audiences.

Senior Mulesoft Developer (SC Cleared) 6 Months initially 585 per day (Inside IR35) Remote with occasional site visits in Hampshire The Developer primary role is to develop clean code, adhering to SOLID principles that is well tested, performant and maintainable. Responsibilities: Managing the exchange of data between different backend services (owned by separate development teams) and front-end application and third party API integration Development of all server-side logic, working with BA and Quality Assurance to ensure business logic is implemented as required and fully testable Introducing and owning technical user stories for integration and service optimisation Documenting solutions through flowcharts, diagrams, code comments, clear code and via Confluence / knowledge base articles Ensuring compliance with quality guidelines (Unit Tests, Code Quality, Test Driven Development) Addressing non-functional requirements and operational/support-relevant topics during conception and implementation (e.g. logging, capacity / performance management, monitoring and distributed tracing / debugging) End-to-end thinking during development - supporting and improving releases from test to integration and production environments Presentation and demonstration of concepts and services via show-and-tell demos, tech-talks and taking part in direct user feedback and evaluation sessions Following agile software development lifecycles, but maintaining foresight to reduce tech debt where possible and not at the cost of good documentation, test automation and non-functional considerations Specific Skills Delivering integration micro-service patterns using Mulesoft best practices Applying SOLID principles and creating clean code Hands-on experience in designing RAML, REST API design, flow control, error handling. Strong working experience with the Mulesoft catalyst-based approach. Knowledge of Anypoint platform cloudhub architecture, VPC, VPN, DLB, firewalls & cloud concepts. Develop common error handling framework & logging framework. Experience with entire API development lifecycle from design & build to governance & management Expertise in Batch message processing, Salesforce, file & database connectors Extended knowledge about MUnit and test-driven development Experience in Continuous Integration and Continuous Deployment using Maven, Jenkins, BitBucket, GIT, and Mulesoft Disclaimer: This vacancy is being advertised by either Advanced Resource Managers Limited, Advanced Resource Managers IT Limited or Advanced Resource Managers Engineering Limited ("ARM"). ARM is a specialist talent acquisition and management consultancy. We provide technical contingency recruitment and a portfolio of more complex resource solutions. Our specialist recruitment divisions cover the entire technical arena, including some of the most economically and strategically important industries in the UK and the world today. We will never send your CV without your permission. Where the role is marked as Outside IR35 in the advertisement this is subject to receipt of a final Status Determination Statement from the end Client and may be subject to change.

About the role We are looking for a CRM Systems Manager based in our Warwick office, this role will work with senior business stakeholders and the end user to provide effective tools to support the CRM processes. Championing the use of Salesforce technology across the business, you will have good knowledge of the capabilities of the Salesforce platform, its operation and defining projects that deliver value. You will be capable of operating processes to manage and prioritise new demand and resolve support issues. You must have a grasp of the technical features and functionalities of the Salesforce platform as you will help bridge the gap between the business and the technical team and will often have exposure to multiple Salesforce Clouds and Appexchange products. You will be responsible for Act as the primary point of contact for all Salesforce, Marketing Automation and CRM initiatives Work with Senior Business Stakeholders to ensure Salesforce.com and our related CRM systems are supporting the sales teams in achieving their objectives. Lead the SF.com administration and support to 300+ users, directing our 3rd party support partner and 1 direct report. Maintain and develop a roadmap for the strategic development of our CRM solutions. Manage 3rd party development and support agreements. Manage the implementation and delivery of new initiatives, including leading workshops, gathering requirements and designing solutions About you Salesforce.com or other CRM Knowledge and of the software development life cycles and System Support processes Good communication and mediation skills, strategic mindset and the ability to liaise between technical and non-technical stakeholders with a consultative approach Demonstrable experience supporting and maintaining Salesforce.com CRM applications i.e. Sales Cloud, Service Cloud Good presentation skills, and the ability to demonstrate high levels of credibility to various levels of stakeholders, who are both technical and non-technical Accountable to ensure deliverables are met both technically, and to meet client expectations, with financial implications in mind Stay abreast of new Salesforce.com releases and functionality, making suggestions to improve existing processes and implement new solutions About your development and benefits We aim to unlock your potential and equip you with all the skills required to move to the next stage in your career with us, whilst earning a full salary. This all starts with your induction where you get to know us and our business and continues with relevant training and development. Our people get benefits including: Pension plan Life Assurance Bonus scheme Holiday - 23 days increasing to 25 after 2 years' service Staff discounts on hundreds of retailers Cycle to work scheme Car salary sacrifice scheme About us Wolseley UK is the country's largest plumbing, heating and cooling trade specialist merchant and we aim to be the first choice specialist merchant for trade customers. We supply 180,000 different products to over 100,000 customers every year. Join us and you'll be part of a team that gets the right products to customers at the right price, in the right place, and at the right time. You'll also enjoy extensive training and an award-winning pension and great rewards package. And, as part of the world's largest specialist distributer of plumbing and heating products, you'll have access to a wide variety of career opportunities.