30 jobs found

Senior Software Engineer - Core Services London About us PhysicsX is a deep-tech company with roots in numerical physics and Formula One, dedicated to accelerating hardware innovation at the speed of software. We are building an AI-driven simulation software stack for engineering and manufacturing across advanced industries. By enabling high-fidelity, multi-physics simulation through AI inference across the entire engineering lifecycle, PhysicsX unlocks new levels of optimization and automation in design, manufacturing, and operations - empowering engineers to push the boundaries of possibility. Our customers include leading innovators in Aerospace & Defense, Materials, Energy, Semiconductors, and Automotive. The Role PhysicsX is building a platform that enables Data Scientists and Simulation Engineers to build, train, and deploy Deep Physics Models. Our platform serves multiple tenants across highly regulated industries, making robust identity, access control, and operational visibility foundational to everything we do. We're looking for a Senior Software Engineer to join our Core Services team, the team building the foundational primitives that gives our customers superpowers they've never had before. For decades, engineers have been trapped using siloed, rigid tools from the 90s. We're changing that by enabling secure, permissioned collaboration at the frontier of AI. You'll design and build the enterprise grade systems that make this possible. From fine-grained permissions to instrumentation, you'll create the primitives that every product across PhysicsX adopts, ensuring every user, service, and agentic workflow is securely identified, correctly scoped, and fully observable. You'll own the infrastructure that keeps our platform trustworthy, transparent, and ready for the future of manufacturing and engineering. What You Will Do Design and implement authentication and authorisation systems, including identity provider integrations, token management, session handling, and SSO flows. Architect and build fine granular role based and attribute based access control (RBAC/ABAC) models that scale across multi tenant environments. Own the platform's permissions layer end to end: from policy definition and enforcement through auditing and compliance reporting. Build and maintain telemetry infrastructure distributed tracing, structured logging, metrics collection, and alerting, to provide deep observability across services and environments. Define and enforce security standards across APIs and services, including schema governance, data segregation, and least privilege access patterns. Design and implement identity and access patterns for AI agents, including MCP authentication, agent impersonation flows, and system account models that allow agents to act securely on behalf of users in a regulated, multi tenant environment. Contribute to the design of multi service architectures, ensuring authentication and authorisation concerns are cleanly integrated and consistently enforced across both human and agentic workflows. Drive best practices in CI/CD, automated testing, observability, and infrastructure as code. Build and maintain deployment pipelines, including zero downtime and multi service deployments. Author and review Technical Decision Records. Participate in technology reviews to evaluate and adopt new tools and approaches. Mentor junior and mid level engineers, facilitate technical discussions, and build consensus around architectural decisions. What you bring to the table A passion for the craft, you're driven by engineering excellence and committed to fostering that culture across the team. Strong software engineering foundations, solid grasp of algorithms, data structures, and system design. You write clean, maintainable, testable code and have strong command of Golang and Python. Authentication and identity expertise, hands on experience building or integrating identity and access management systems (e.g., Keycloak, Auth0, Okta). Deep understanding of OAuth 2.0, OIDC, SAML, and token based authentication flows. Ability to effectively leverage cloud provider IAM systems (e.g., AWS IAM, GCP IAM, Azure AD). Authorisation and permissions design, proven experience implementing RBAC, ABAC, or policy as code frameworks (e.g., OPA/Rego, Cedar) in production multi tenant systems. Telemetry and observability, experience designing and operating metrics, tracing, and logging pipelines (e.g., OpenTelemetry, Prometheus, Grafana, Jaeger). You understand what it takes to make distributed systems genuinely observable. Kubernetes and GitOps, strong working knowledge of Kubernetes and ArgoCD, including deploying, managing, and troubleshooting services in production clusters. API and service design maturity, experience designing multi service systems with attention to schema governance, forward compatibility, and secure data access patterns. Proven ability to develop schema drift mitigation strategies with minimal impact to dependent clients (e.g., forward compatible schemas, ACLs, ambassador sidecars). Agent governance awareness, understanding of how identity and permissions extend to agentic systems, including MCP auth, impersonation, system accounts, and scoped token delegation. Security awareness, familiarity with threat modelling, secure coding practices, and participating in security testing and compliance workflows. CI/CD and deployment expertise, hands on experience building and optimising CI/CD pipelines, including multi service and zero downtime deployments across numerous customer environments. Communication and collaboration, excellent communication skills to work across teams, understand requirements from research scientists and product stakeholders, and translate them into technical specifications. AI native mindset, you follow the frontier of agentic systems and AI tooling. You naturally think about how infrastructure needs to evolve when agents, not just humans, are the consumers of your APIs and services. You actively use AI coding tools (e.g., Copilot, Cursor, Claude Code) in your daily workflow and see them as a force multiplier, not a novelty. Incremental mindset, you work in small steps toward larger goals, driving change through continuous improvement rather than massive redesigns. You can zoom in on details and zoom out to see the big picture. Ideally Polyglot programming, deep expertise in Python and Golang, with exposure to other languages such as Rust or C++. Advanced Kubernetes, ability to leverage resources that extend the Kubernetes API (e.g., CRDs, Operators) and infrastructure configuration tools (Crossplane, Helm charts). Infrastructure flexibility, understanding of what it takes to build software that runs in cloud, on premises, and air gapped environments. Advanced testing, experience with fuzzing, deterministic simulation testing, or fault injection in production systems. What we offer Equity options - share in our success and growth. 10% employer pension contribution - invest in your future. Free office lunches - great food to fuel your workdays. Flexible working - balance your work and life in a way that works for you. Hybrid setup - enjoy our new Shoreditch office while keeping remote flexibility. Enhanced parental leave - support for life's biggest milestones. Private healthcare - comprehensive coverage Personal development - access learning and training to help you grow. Work from anywhere - extend your remote setup to enjoy the sun or reconnect with loved ones. We value diversity and are committed to equal employment opportunity regardless of sex, race, religion, ethnicity, nationality, disability, age, sexual orientation or gender identity. We strongly encourage individuals from groups traditionally underrepresented in tech to apply. To help make a change, we sponsor bright women from disadvantaged backgrounds through their university degrees in science and mathematics. We collect diversity and inclusion data solely for the purpose of monitoring the effectiveness of our equal opportunities policies and ensuring compliance with UK employment and equality legislation. This information is confidential, used only in aggregate form, and will not influence the outcome of your application.

Silverfort is seeking a Customer Solutions Specialist in the United Kingdom to help Enterprise and Strategic customers deploy identity security at scale, bridging success, product, and engineering. You will design architectures, share best practices, and guide teams through deployments, with a focus on AD/Azure AD, Okta, and modern MFA, while collaborating across Success, Support, and R&D to maximize business value.

Harmonic Security lets teams adopt AI tools safely by protecting sensitive data in real time with minimal effort. It gives enterprises full control and stops leaks so that their teams can innovate confidently. We are led by cybersecurity experts and backed by top investors including N47, Ten Eleven Ventures, and In-Q-Tel. We have achieved early traction and product-market fit with a world-class team, and we are now focused on building a category-defining company. This is your opportunity to join us early and shape not just a product, but a category. How We Work: AI-First by Design Harmonic exists to help enterprises adopt AI safely and at scale. We hold ourselves to that same standard. Everyone here actively leverages AI tools to perform their best work - from deep research and writing to building robust processes and automating complex workflows. We expect every new hire to bring a genuine curiosity for AI and a commitment to using it to work smarter, faster, and with greater creativity. For some, this involves tinkering and remaining open to emerging tools; for others, it means architecting entirely new systems with AI at the core. We will be transparent about expectations for every role and provide the tools and support needed for you to thrive. About the Team Our Product Delivery team is the engine that turns vision into impact. We ship early and often, getting valuable features into the hands of customers quickly and iterating from there. We work in the open by default, sharing progress and ideas, and we trust each other to own outcomes. We're a small but mighty crew where every person plays a critical role and we're committed to using AI to work smarter and faster. About the Role We're looking for a Backend Engineer who has an appreciation for all things security and system interconnectivity. This is a very hands-on technical role where you will be responsible for designing, building and maintaining scalable integrations between our core applications, identity providers and data security platforms. What You Will Do Own deliveries and features from start to finish Design, build, and own backend services in a microservices-based, event-driven architecture Implement core domain logic that drives key product workflows and system behavior Ingest and process high-volume usage and event data from customer-facing endpoints Build backend services that support operational, analytics, and reporting use cases Model, persist, and manage domain data, enabling querying, filtering, and lifecycle management Expose well-designed APIs and webhooks consumed by customers, UIs, and external systems Power customer-facing UI experiences by providing backend APIs for visibility, analytics, and configuration What You Bring 3-5+ years of professional software engineering experience building backend services and distributed systems in the Java ecosystem (Java, Spring Boot, Maven/Gradle) Strong understanding of event-driven architectures, asynchronous processing patterns, messaging systems, and distributed system design Proven experience designing and maintaining RESTful APIs, web hooks, and service-to-service integrations Comfortable operating in AWS, GCP, or Azure environments and working with modern observability tooling, logging, and monitoring platforms A track record of delivering performant, reliable and scalable applications Excellent collaboration and communication skills in cross-functional teams You Might Be a Fit if You Have experience building products in cybersecurity, identity, governance, compliance, data protection, or enterprise SaaS environments You understand not just how to build systems, but why architectural decisions matter You can balance scalability, reliability, maintainability, and speed of execution You think critically about security, observability, and operational excellence from day one Love the idea of blending software development, distributed systems and data-intensive applications Strong familiarity with authentication and identity technologies such as OAuth, OpenID Connect (OIDC), SAML, SCIM, Entra ID (Azure AD), Okta, or other enterprise identity providers Thrive in fast-paced startup environments where ambiguity is the norm Enjoy shaping culture and engineering practices, not just writing code Leverage AI tools as an engineer to help you build smarter, faster and better Why Join Us This isn't just a job; it's an opportunity to be part of a team that is redefining cybersecurity. We believe today's talent is tomorrow's success, and we're committed to creating an environment where you can do the best work of your life. Competitive pay and meaningful equity with a direct stake in Harmonic's success Comprehensive benefits, pension plan, generous PTO, and flexible hybrid work A small, passionate team that values transparency, creativity, and learning Thoughtful leadership that cares deeply about growth, impact, and people Annual global off-sites (past trips include Lisbon and Nashville) The chance to directly shape both our product and our culture as we build a category-defining company Harmonic's Core Values Flourish in the Unknown We embrace new, unfamiliar situations that require initiative and rapid decision-making. We orient ourselves quickly and deliver results with minimal guidance. Never Full We raise our hands, take on challenges, and assist others whenever possible. We hunger for opportunities to learn and do more. Perfect Harmony We support one another to create cohesion and unity. We collaborate openly, share feedback honestly, and help everyone produce their best work

Job Summary We are seeking an experienced Senior Service Desk / Field Engineer to join our IT Service Desk team. You will serve as a technical expert and a key contributor to the delivery, optimization, and automation of end-user support and workplace technology services. You'll take full ownership of complex issues, implement scalable support solutions, and partner with global IT teams to strengthen system reliability and user experience. This role blends hands on technical execution with strategic problem solving and process improvement. You will primarily support the local site while collaborating with global operations teams across the Americas, EMEA, and APAC. Your Impact Advanced Troubleshooting: Lead the resolution of high impact and complex technical issues across desktop, network, and SaaS environments. Perform in depth root cause analysis and implement long term remediations. Service Ownership: Manage and optimize key end user services, including Google Workspace, endpoint management (Mac, Windows), collaboration tools (Zoom, Slack), identity management (Okta, CyberArk), and secure access (VPN). Automation Leadership: Design, develop, and maintain advanced automation scripts and workflows (PowerShell, Python, or similar) to reduce manual effort and improve service metrics. Infrastructure Collaboration: Partner with network, systems, and security teams to support local IT infrastructure, site onboarding, and operational readiness for new technologies. Field Engineering Excellence: Lead field support operations for your site, including workstation provisioning, network connectivity, A/V systems, and executive level support. Process & Documentation: Author and maintain advanced knowledge base articles, support runbooks, and team SOPs that promote global consistency and knowledge sharing. Continuous Improvement: Analyze Service Desk trends, identify service gaps, and propose technical or procedural improvements to increase efficiency and reduce ticket volumes. AI & Data Driven Insights: Use AI assisted tools to enhance incident triage, automate common workflows, and proactively identify opportunities for system optimization. Mentorship & Collaboration: Provide technical guidance and mentorship to junior engineers and field technicians within the local and global Service Desk teams. Qualifications Your Experience Professional Background: Typically requires a BA/BS in Information Technology or equivalent and 5-7 years of progressive experience in IT Service Desk, Field Support, or End User Computing roles. Technical Expertise: Deep proficiency in Google Workspace administration, Zoom/Slack management, and identity services (Okta, CyberArk, or similar). Endpoint & Systems Management: Expert level understanding of macOS and Windows configuration, patching, policy enforcement, and MDM tools (Intune, JAMF). Networking & Security: Strong knowledge of TCP/IP, VPN, wireless networking, and endpoint security practices. Automation & AI Integration: Demonstrated experience in developing automation scripts and utilizing AI based tools or APIs to optimize Service Desk workflows and improve support efficiency. Analytical Skills: Ability to interpret data from ticketing systems and dashboards (ServiceNow or similar) to drive measurable performance improvements. Customer Centricity: Demonstrated success in balancing high technical standards with exceptional service delivery and empathy toward end users. Cross Functional Collaboration: Experience working across global IT functions and time zones, contributing to 24/5 support coverage and shared initiatives. Continuous Learner: Actively seeks opportunities to improve with emerging tools, cloud platforms, and AI advancements in digital workplace support. We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at . Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics. All your information will be kept confidential according to EEO guidelines. Is role eligible for Immigration Sponsorship? No. Please note that we will not sponsor applicants for work visas for this position.

I.T Security, Privacy & AI Governance Lead Edinburgh Wordsmith Wordsmith is building the AI-enabled command centre for in-house legal teams. Our customers are some of the most demanding enterprise legal departments in the world, and they hold us to a high bar on how we secure our systems, devices, and infrastructure. We're looking for someone to build the IT security function that keeps that trust intact as we scale. The Role Security, Privacy & AI Governance Leads make sure Wordsmith's systems, devices, and infrastructure stay secure as the company grows. You'll build our IT security function from the ground up - covering device management, identity and access, infrastructure controls, and incident response - while also owning the compliance and AI governance work that keeps enterprise customers confident in how we operate. It's a hands on, build it yourself role. You'll choose the tooling, set the controls, and make sure security is baked into how the company operates day to day, not bolted on afterwards. What You'll Do IT Security & Device Management Own device compliance and mobile device management (MDM) across the company, using tools like Jamf or Intune to keep endpoints secure and compliant. Manage identity and access management (IAM) - provisioning, access reviews, and least privilege controls - using tools like Okta. Own infrastructure and cloud security controls across our environment (e.g. AWS), working closely with Engineering to keep systems hardened. Security Operations & Incident Response Lead security incident response - full lifecycle investigations, coordinating with internal teams and external partners (e.g. SOCaaS providers), and running post incident reviews and tabletop exercises. Operate and tune security monitoring and detection tooling (EDR, DLP, SIEM, or similar) to catch and respond to threats quickly. Compliance & Certification Own SOC 2 Type II and ISO 27001/27017/27018 end to end, from policy design through to audit evidence and the audits themselves. Automate evidence collection to cut audit overhead and keep the program running without heavy manual effort. AI Governance & Vendor Risk Assess third party vendors and AI tools for security and privacy risk before they're adopted, and put the right safeguards in place. Support Wordsmith's AI governance program, including risk reviews tied to how AI is used across the product. Customer & Deal Support Partner with Sales, Customer Success, and Legal to support enterprise deals - security questionnaires, DPAs, and contract terms - without slowing the business down. Manage our Trust Center, giving customers self service access to our security and compliance documentation. What we're looking for Essential Experience running IT security operations at a fast growing SaaS company, including device management and identity and access management. Hands on experience with MDM platforms such as Jamf or Intune. Hands on experience with IAM tooling (e.g. Okta) and cloud infrastructure security (e.g. AWS). Experience leading security incident response, from investigation through to post incident review. Working knowledge of SOC 2 and the ISO 27000 series. Comfortable evaluating and operating security tooling such as EDR, DLP, or SIEM platforms. A strong cross functional operator, comfortable bridging IT, Security, Engineering, and GTM teams. Valued Exposure to privacy regulation (e.g. GDPR) and AI governance frameworks (e.g. ISO 42001). Relevant certifications - e.g. CISSP/ISC2, CCSK, CIPP/E, or AIGP. Experience in legal tech, AI, or another highly regulated SaaS environment. Familiarity with tools such as Vanta, Crowdstrike, Zscaler, Datadog, or Whistic. Why this role matters The trust enterprise legal teams place in us depends on how well we secure our systems and devices - this role is central to that. Your work will directly shape how the company handles security operations, device management, and infrastructure risk as we scale globally. You will have the autonomy to build this function from scratch - this is a high ownership role at a company moving fast. What you can expect The chance to build an IT security function from the ground up, with real ownership over how it's shaped. Close collaboration with Engineering, Legal, and GTM in an environment where your work has visible, immediate impact. How we work We're an in office team in Edinburgh. We work together because it helps us collaborate closely across product, engineering, and legal teams. You should expect to be in the office as your default. This is a high ownership role. You'll be trusted to run projects, work directly with customers, and drive outcomes without heavy oversight.

Harness is the AI Software Delivery Platform company, led by technologist and entrepreneur Jyoti Bansal (founder of AppDynamics, acquired by Cisco for $3.7B). Harness has raised approximately $570M in funding and is valued at $5.5B, backed by leading investors including Goldman Sachs, Menlo Ventures, IVP, Unusual Ventures, Citi Ventures, and more. As AI accelerates code creation, the real bottleneck has shifted to everything after the code - testing, deployments, application security, reliability, compliance, and cost optimization. Harness brings AI and automation to this "outer loop," helping teams ship software faster while maintaining security and governance throughout the entire software delivery lifecycle. Powered by Harness AI and the Software Delivery Knowledge Graph, the Harness Platform applies deep context and intelligent automation across the software delivery lifecycle with governance and policy-driven controls embedded throughout the platform. Over the past year, Harness powered over 185M deployments, 82M builds, 18T flag evaluations, 8M security scans, 9.1B optimized tests, 3T protected API calls, and helped manage $2.8B in cloud spend - enabling customers like United Airlines, Morningstar, and Choice Hotels to accelerate releases by up to 75%, reduce cloud costs by up to 60%, and achieve 10x DevOps efficiency. With a global team across 26 offices and 27 countries, Harness is shaping the future of AI software delivery - and we're looking for exceptional talent to help us move even faster. Position Summary In this role, you will be working with internal and external stakeholders to architect, design and implement FinOps, IaC, and DB solutions for enterprise customers. You will have an opportunity to work with Harness Engineering and various customer functions, such as DevOps, SRE, Cloud, Finance and Engineering Analytics teams. You will develop best practices and automations to streamline Harness platform deployments in the most efficient, scalable, repeatable and reliable manner possible. We're a high-growth company on a once-in-a-lifetime journey to revolutionize engineering deployment tools & continuous delivery. In this role, you will partner closely with enterprise customers across EMEA to architect, design, and implement DevSecOps, FinOps, and Engineering Excellence solutions using the Harness platform. You will collaborate with Harness Engineering, Sales Engineering, and Customer Success, as well as customer teams including DevOps, SRE, Platform Engineering, Cloud Infrastructure, Finance, and Engineering Leadership. Your mission is to help customers modernize and scale their CI/CD practices in a way that is secure, cost efficient, reliable, and aligned with business outcomes. This is a hands on, customer facing role in a high growth global SaaS company, supporting organizations as they evolve their cloud native and Kubernetes adoption across AWS, GCP, and Azure. About the Role Engage directly with customer technical teams to assess and understand existing processes and DevSecOps, CI/CD pipelines and governance models. Architect and implement an optimized Harness setup for integration, scale, and repeatability. Interface with the Customer's Executive and Leadership teams to understand the technical goals and business objectives related to their processes, design their Harness implementation to best fit those requirements, and correlate the technical success criteria to the business requirements. Provide positive anecdotes from each engagement, craft best practices around Customer implementations, convert them into automation and create reference patterns. Document and implement processes and solutions that are employed for onboarding success for the purpose of internal enablement. Contribute to the product design, assist in the Harness Community, and for building out of an advanced technical knowledge base. Consult on DevSecOps, cloud native CI/CD and Kubernetes. Interact with customers on a professional, meaningful and technically deep level. Define current state vs. target state architecture and a phased onboarding and adoption roadmap spanning CI/CD, IaC, security and reliability. Provide forward looking technical direction aligned with both customer needs and platform evolution. Author and standardize design patterns (reusable pipeline templates, deployment strategies, golden paths) and integration blueprints to SCM, cloud, artifact registries, secret managers, identity, ITSM, and observability. Guide and oversee execution across implementation engineers and delivery partners. Drive onboarding and adoption across multiple teams and business units. Deliver hands on implementation across CI/CD, infrastructure as code, supply chain security, the internal developer portal, database DevOps, and site reliability. Partner with Customer Success and account teams to drive adoption, growth, and long term customer success. Work closely with Pre sales and Post sales teams to ensure that Harness customers are successful and experience a high level of customer satisfaction with the Harness solution. About You BA/BS degree in CS or Computer Engineering related field with 8+ years in consulting roles / software delivery / DevSecOps / Platform Engineering. You have a strong consulting attitude and a commercial acumen in delivering custom solutions to customers of all sizes, stakeholder management, workshop facilitation, and customer facing communication are part of your DNA. Your written and verbal communication are exceptional - You are able to present to a platform engineer team as well as a CxO with equal confidence. You have experience driving engineering culture change in large enterprises - such as onboarding and adoption of new tooling, processes, and ways of working at scale. You are a results driven individual with a hunger for accomplishing in fast paced environments and a knack for optimizing processes. You have a proven ability to work with cross functional, distributed teams. You are a perpetual learner, thrive in a team setting, enjoy sharing your experience and solutions, consistently pursuing excellence and success in all your tasks, detail oriented and analytical, with excellent written and verbal communication skills. You are familiar with architecture frameworks (TOGAF or equivalent) and Well Architected reviews (AWS/Azure/GCP). You have proven hands on experience leading migrations from incumbent tooling to a modern, consolidated delivery platform - including continuous delivery (e.g., IBM UrbanCode Deploy / UCD), continuous integration (e.g., Jenkins), and infrastructure as code management (e.g., Terraform Cloud / HCP Terraform). Willingness to travel up to 25%. Last but not least, you have deep hands on experience in at least 3 of the areas listed below, with working knowledge of the rest: CI/CD & pipelines: GitLab CI/CD, GitHub Actions, Jenkins, Azure DevOps, CircleCI, GitOps principles with Argo CD/Workflows, Tekton, Buildkite, Bamboo, TeamCity, AWS CodePipeline. Policy as Code & governance: OPA/Rego, HashiCorp Sentinel, Kyverno. SSO & identity: Okta, Azure AD/Entra ID, OneLogin, Keycloak, LDAP, SAML/OIDC. Infrastructure as Code (IaC): Terraform, OpenTofu, Pulumi, AWS CloudFormation, Azure ARM/Bicep, Crossplane, Ansible - plus IaC orchestration/management such as Terraform Cloud / HCP Terraform, Spacelift, env0, Scalr, Terragrunt, Atlantis, AWS Proton. IaC security scanning: Checkov, Wiz, Snyk IaC, Checkmarx, Terrascan. Application security testing: SonarQube, Checkmarx, Veracode, Semgrep, Trivy, Grype, GitGuardian. Internal developer portals & platform engineering: Backstage, Cortex, Roadie, Kratix, Port, OpsLevel, Atlassian Compass, Configure8, Humanitec - with hands on catalog modeling, golden path scaffolding, and scorecards. Environment management & deployment: Argo CD, Flux, Spinnaker, Octopus Deploy, IBM UrbanCode Deploy, Codefresh; ephemer / on demand environments (Bunnyshell, Qovery, Garden, Okteto, Signadot); configuration management with Ansible, Puppet, Chef, Saltstack in conjunction with Helm and Kustomize usage. Database DevOps: Liquibase, Flyway (incl. Redgate Flyway), Bytebase, Atlas (Ariga), Sqitch, SchemaHero, Redgate SQL Change Automation, DBmaestro. Site reliability & incident response (incl. AI assisted): incident management and postmortems (PagerDuty, Opsgenie, incident.io, Rootly, FireHydrant, Blameless); AIOps / AI SRE (Resolve.ai, Cleric, Traversal, Neubird, Datadog Bits AI, BigPanda, Moogsoft). Observability: Datadog, Prometheus/Grafana, New Relic, Splunk, Dynatrace, Honeycomb, OpenTelemetry. Containers, cloud & foundations: Docker and Kubernetes (Helm, manifests, operators) on EKS/AKS/GKE; depth in at least one of AWS/Azure/GCP (IAM, networking, managed services); secrets management (HashiCorp Vault, AWS Secrets Manager, Azure Key Vault, GCP Secret Manager, CyberArk). Scripting, languages & OS: Linux, Bash, Python (or Go), PowerShell. ITSM: ServiceNow, Jira. Work Location UK, London. Travel is roughly 25% throughout the calendar year. What You Will Have at Harness Comprehensive healthcare benefits Flexible work schedule Paid Time Off and Parental Leave Monthly, quarterly, and annual social and team building events . click apply for full job details

Job Summary Position Overview: We are looking for a self motivated Software Engineer to join the Research and Development team responsible for significant contributions to software project initiatives associated with product development and improvements. This person is expected to be responsible for well designed and well tested code, with the ability to apply creative solutions to problems, and thrive in a multi discipline team environment. Responsibilities Designs, develops, tests and documents embedded system software for new and existing Insulet products. Ensures that design is in compliance with company policies and that software activities are appropriate for the design and maintenance of medical products. Writes and maintains design documentation and testing requirements. Works with Quality, Regulatory, Marketing and Manufacturing to ensure that designs meet technical, regulatory and manufacturing requirements. Works closely with other software, software QA, and hardware engineers to integrate, debug, and test systems. Participates in product design reviews. Performs other duties as required. Education and Experience Bachelor's degree in software engineering and 5+ years of relevant work experience. Strong programming skills in C and/or C++. Hands on experience with embedded systems. Experience on processors like ARM, TI and MSP (or similar embedded systems/microcontrollers). Preferred Skills and Competencies Demonstrated working knowledge of software design. Experience developing software for embedded microcontrollers. Knowledge of I2C, SPI, Flash, EEPROM and/or USB. Familiarity with communication systems and/or wireless protocols. Medical device experience. Able to work independently with minimum supervision. Able to be responsible for designing, implementing, and maintaining a section of a design. Detail oriented, effective verbal and written communication skills. Able to communicate with candor and trust at multiple levels of the organization. Demonstrated abilities to leverage creativity in order to overcome obstacles and work with a sense of urgency. Strong software engineering development skills. Knowledge of OS concepts like dead locks, threading, mutual exclusion, interrupt services. Good understanding of RTOS and real time systems. In depth object oriented programming. Familiar with reading electrical schematics. Able to organize and judge multiple priorities. Agile or other software development life cycle concepts. Knowledge of wireless protocols like Bluetooth Low Energy (BLE). Physical Requirements General office environment, may sit for long periods of time. Process We are seeking a mid level Okta Customer Identity (CIAM) Engineer to design, implement, and operate customer facing identity capabilities using the Okta platform. This role is ideal for an engineer who can independently deliver well scoped solutions, apply security best practices to customer authentication flows, and improve reliability through automation and testable deployments. Key Responsibilities Administer and enhance Okta CIAM configurations including customer authentication policies, MFA enrollment, session management, and sign on policies. Build, maintain, and optimize customer identity flows (e.g., login, registration, account recovery, step up authentication) with attention to security and user experience. Implement and manage customer identity features such as custom claims, token/session behavior, and Authorization Server configurations where applicable. Monitor platform health and customer authentication signals; respond to incidents and trends impacting customer login success and security posture. Design and implement integrations with customer facing applications using OIDC/OAuth2.0 and SAML2.0, including troubleshooting end to end auth flows. Partner with application teams to define requirements for claims, scopes, redirect URIs, logout behavior, and session controls. Build and maintain automation using Okta Workflows, event hooks/inline hooks (as applicable), and scripting to reduce manual operations and improve consistency. Improve operational readiness via runbooks, standardized onboarding of new apps, and reusable configuration patterns. Apply security best practices across customer identity including least privilege, secure token policies, MFA strategy, and strong auditability. Support compliance and audit evidence collection including configuration traceability, change history, logs, and documented controls. Maintain high quality, versioned documentation including architecture notes, configuration standards, integration guides, and operational runbooks. Collaborate with security and governance teams to ensure identity designs align to enterprise policies and customer risk tolerances. Lead small to medium initiatives end to end: scoping, design, implementation, testing, and production rollout. Provide technical guidance to junior admins/engineers through reviews, pairing, and knowledge sharing. Contribute to reference architecture and platform standards including reusable patterns, best practices, guardrails, and design templates. Required Qualifications Bachelor's Degree and/or equivalent combination of education and experience. Proven relevant engineering experience including hands on with Okta in a customer identity context. Strong understanding of CIAM fundamentals including authentication flows, MFA enrollment, sessions, and secure customer login patterns. Hands on experience implementing and troubleshooting protocols such as OIDC, OAuth2.0, and SAML2.0. Strong troubleshooting, analytical, written, and verbal communication skills. Preferred Qualifications Okta certification(s) such as Okta Certified Administrator or Professional. Experience with Authorization Servers, custom claims, token customization, and hooks. Experience integrating identity logs with monitoring or SIEM tools. Familiarity with security and compliance frameworks such as NIST, SOC2, and HIPAA. Familiarity with ITSM tools and change management processes (e.g., ServiceNow, Jira). Experience managing identity configuration using tools like Terraform. Practical experience with automation and repeatability concepts. Insulet Corporation is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

At Anaplan, we are a team of innovators focused on optimizing business decision-making through our leading AI-infused scenario planning and analysis platform so our customers can outpace their competition and the market. What unites Anaplanners across teams and geographies is our collective commitment to our customers' success and to our Winning Culture. Our customers rank among the who's who in the Fortune 50. Coca-Cola, LinkedIn, Adobe, LVMH and Bayer are just a few of the 2,400+ global companies who rely on our best-in-class platform. Our Winning Culture is the engine that drives our teams of innovators. We champion diversity of thought and ideas, we behave like leaders regardless of title, we are committed to achieving ambitious goals, and we love celebratingour wins - big and small. Supported by operating principles of being strategy-led, values-based and disciplined in execution, you'll be inspired, connected, developed and rewarded here. Everything that makes you unique is welcome; join us and let's build what's next - together! We seek an IT Customer Experience Support Analyst to be onsite Monday through Friday in our Manchester office. An experienced IT Services Technician with strong knowledge and experience in world-class IT service delivery will bring a positive, can-do attitude, a solid work ethic, and a desire to learn. You thrive on meeting deadlines! Candidates must have experience working in modern technology organizations capable of meeting the demanding needs of high-caliber engineers, field sales, customer success, and finance people. Our IT Team delivers the complete life cycle of IT services for the staff at Anaplan, from onboarding and setup, to upgrade, installation, troubleshooting, repair and replacement of hardware and software solutions, asset recovery, and protection. This team also has architectural responsibilities in the areas of end-user computer infrastructure, printing, and conference room technologies, supporting AV, teleconferencing, All-Hands, and departmental events. Our team members operate in the sweet spot of focus on an empathetic, superior customer support experience, comfortable with communicating well and setting expectations while being an all-round Ace problem solver with excellent IT technical skills. Your Impact Explain system issues to business or non-technical personnel Support end-user laptops, tablets, and mobile devices (Mac, Windows, Linux) Strong MacOS, Office 365 / SharePoint, and Exchange Online experience ServiceNow Service Management or other ticketing system knowledge Installation and administration of software systems and ability to provide analysis and recommendations to both technical and business units Surveying and analyzing systems and/or software tools and providing recommendations as requested by technical and/or business units to improve performance and efficiency, monitoring and data collection Strong organizational, problem-solving, and analytical skills with an acute attention to detail High standards of technical competency and quality of work Your Qualifications Bachelor's Degree in Computer Science, Computer Information Systems, or a similar degree or equivalent work experience Problem-solving whiz in Mac and Windows hardware Experience supporting Microsoft Office 365 suite of products (Outlook, Excel, Word, PowerPoint, etc.) on BOTH Mac and Windows Microsoft SCCM and InTune for Windows software/hardware admin Understanding of JAMF for macOS Understanding of Windows Server OS and ability to troubleshoot and correct problems Experience with VMware Troubleshooting skills with wireless and wired networks, firewall, and telecommunication devices Exceptional verbal and written communication skills Ability to quickly learn new skills and technologies Experience and familiarity with monitoring/alerting tools (i.e. PRTG, WhatsUp Gold, Logic Monitor, etc.) Enterprise AV/Endpoint Detection solutions (e.g. Bitdefender, Abnormal Security, Proofpoint, CrowdStrike, etc.) Exposure to Palo Alto Network, Cisco routers and switches, and firewalls Experience working as part of a hybrid onshore/offshore workforce Experience with US, EMEA, APAC ISPs Meraki/Aruba (legacy) APs Confluence/Jira/Jira Align Jira ITSM/ServiceNow ITOM/ITSM Access Management - Okta/Active Directory/RedHat LDAP Slack/Slack Grid/Atlas Desktop-as-a-Service (DaaS): Azure Virtual Desktop (Win) / MacStadium (Mac) Audio-Visual (Neat, WebEx, Zoom) Executive presentations (Powerpoint, Lucidchart, Lucidspark) Our Commitment to Diversity, Equity, Inclusionand Belonging (DEIB) We believe attracting and retaining the best talent and fostering an inclusive culture strengthens our business. DEIB improves our workforce, enhances trust with our partners and customers, and drives business success. Build your career in a place where diversity, equity, inclusion and belonging aren't just words on paper - this is what drives our innovation, it's how we connect, and it contributes to what makes us a market leader. We believe in a hiring and working environment where all people are respected and valued, regardless of gender identity or expression, sexual orientation, religion, ethnicity, age, neurodiversity, disability status, citizenship, or any other aspect which makes people unique. We hire you for who you are, and we want you to bring your authentic self to work every day! We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive equitable benefits and all privileges of employment. Please contact us to request accommodation. Fraud Recruitment Disclaimer It has come to our attention that fraudulent and fictitious job opportunities are being circulated on the Internet. Prospective candidates are being contacted by certain individuals, mainly through telephone calls, emails and correspondence, claiming they are representatives of Anaplan. The main purpose of these correspondences and announcements is to obtain privileged information from individuals. Anaplan does not: Extend offers to candidates without an extensive interview process with a member of our recruitment team and a hiring manager via video or in person. Send job offers via email. All offers are first extended verbally by a member of our internal recruitment team whenever possible and then followed up via written communication. All emails from Anaplan would come from email address. Should you have any doubts about the authenticity of an email, letter or telephone communication purportedly from, for, or on behalf of Anaplan, please send an email to before taking any further action in relation to the correspondence.

About the Team Our Solution specialist organization under Citrix security business unit is a global group of highly technical, passionate, and collaborative security experts with over 200 years of experience between them. We act as the trusted advisors bridging the gap between complex enterprise IT challenges and Citrix's modern, zero-trust product portfolio. We thrive on innovation, cross-functional collaboration, and fostering a culture where every team member is empowered to lead and share their expertise. We have a single goal as a team to drive the product adoption as a measure of our success. When you join this team, you are joining a collaborative group of elite technologists dedicated to re defining how the world works securely and seamlessly. Key Responsibilities Technical Sales Leadership: Own the technical sales strategy for global, enterprise-level accounts. Lead discovery sessions, whiteboard architectures, deliver compelling product demonstrations, manage complex Proof of Concepts/Values (PoC/PoV), and drive the product adoption frominitialadoption to mass rollout stage. Architect Zero Trust Solutions: Design tailored solutions that integrate our Enterprise Browser and ZTNA products into the customer's existing security ecosystem (Identity Providers, SIEM, Endpoint Management, etc.). Trusted Advisor: Build deep technical relationships with key customer stakeholders, from end user computing teams, network and security architects to CISOs and CIOs. Articulate business value alongside technical superiority. Evangelism & Thought Leadership: Represent Citrix and Cloud Software Group at industry conferences, webinars, and regional events. Speak authoritatively on market trends surrounding Enterprise Browsers, SASE, SSE, and Zero Trust. Product Advocacy: Act as the voice of the customer. Synthesize feedback from the field and work directly with Product Management and Engineering to influence the product roadmap. Required Qualifications Experience: 10+ years of experience in technical pre-sales, sales engineering, or customer-facing security architecture roles, with a proventrack record of driving the deals with double digit increase in ARR year over year through the product adoption. Domain Expertise (Zero Trust & Identity): Deep understanding of Enterprise browser, ZTNA, SASE, Software-Defined Perimeters (SDP), and legacy VPN replacements. Strong knowledge of Identity and Access Management (SAML, OAuth, OIDC, Active Directory, Okta, Ping). Domain knowledge of VDI as well is preferred. Domain Expertise (Web & Data Security): Familiarity with web security concepts, Secure Web Gateways (SWG), Cloud Access Security Brokers (CASB), Data Loss Prevention (DLP), and browser-based security mechanisms. Networking Fundamentals: Advanced knowledge of L3-L7 networking, TCP/IP, DNS, HTTP/S, SSL/TLS interception, and routing. Communication Skills: Elite presentation and whiteboarding skills. Ability to translate complex technical concepts into business outcomes for non-technical executives. Problem-Solving: Hands on technical ability to troubleshoot complex network and security environments during PoV deployments. Language skills: The ability to speak in local language and other European languages is preferred. Preferred Qualifications Previousexperience specifically selling Enterprise Browser solutions or advanced ZTNA solutions (e.g., Citrix Secure Private Access). Industry certifications such as CISSP, CISM, CCIE, or equivalent cloud security certifications (AWS, Azure, GCP). Familiarity with endpoint management and security tools (MDM, UEM, EDR/XDR). Scripting and automation experience (Python, Bash, REST APIs) toassistin custom integrations duringPoVsisan added bonus. Ability to use AI tools for better productivity andcompete analysis. Innovative mindset on solving AI security challenges is preferred. Citrix, as part of Cloud Software Group Inc., is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Cloud Software Group is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state and local laws that prohibit employment discrimination. All qualified applicants will receive consideration for employment without regard to age, race, color, creed, sex or gender, sexual orientation, gender identity, gender expression, ethnicity, national origin, ancestry, citizenship, religion, genetic carrier status, disability, pregnancy, childbirth or related medical conditions (including lactation status), marital status, military service, protected veteran status, political activity or affiliation, taking or requesting statutorily protected leave and other protected classifications.

About the company the company's mission is to create reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole. Our team is a quickly growing group of committed researchers, engineers, policy experts, and business leaders working together to build beneficial AI systems. About the role the company is hiring Technical Architects: hands-on builders and live technical communicators who help our customers go from "we bought Claude" to "our people use it every day." You'll be the technical partner our CSMs pull into the room whenever the work gets technical. For our customers, that's most of the time. One week you're running an advanced Claude Code hackathon for 1000 engineers at a global bank. The next you're on a call with their CISO walking through data handling, SSO, and governance controls. The week after, you're pair-building a plugin with a customer's platform team and debugging a SCIM sync live while thirty people watch. You are the helper people look for. This is a post-sale role. You'll work alongside CSMs, Applied AI, Support, FDEs, and more. We're looking for technologists who could have been researchers or staff engineers, but who get the most energy from helping customers get unstuck by teaching them something new. What you'll do Be the technical lead in customer-facing moments across the post-sale journey: onboarding workshops, developer hackathons, live troubleshooting, executive security reviews, adoption working sessions. Build and ship working software (Claude Code plugins, agents, sub-agents, MCP integrations, Cowork skills) both as customer deliverables and as reusable field assets. Drive adoption of the Claude Code capabilities that make the product stick (sub-agents, skills, hooks, MCP, headless mode, managed settings) and turn new capabilities into field-ready demos and guides within days of release. Own enterprise deployment and identity conversations: SSO (SAML/OIDC), SCIM provisioning, role, seat, and spend-limit management, sandbox and permission design. Sit credibly across from CISOs and security architects. Advise and unblock customers running production workloads on the the company API and on Bedrock / Vertex, in close partnership with Applied AI. Teach. Design and deliver enablement that turns users into daily active developers, for audiences ranging from senior staff engineers to business users new to AI and develop the customer champions who carry adoption after you leave the room. Represent the company at customer all-hands and builder events, and bring structured field signal back to the Claude Code and Cowork product teams. Partner tightly with CSMs as their technical counterpart, and with Applied AI, security specialists, Product Support, Engineering, and Sales as the connective technical tissue of the account. What we're looking for You build. You've shipped real software, you've used Claude Code or comparable AI coding tools yourself, and you can stand behind your engineering choices. You hold the room. You're at ease being the technical voice in front of senior developers, IT and security leaders, and non-technical stakeholders (often in the same hour), and you stay calm and useful when something breaks live. You like the messy middle. You're comfortable being pulled into an ambiguous customer situation and developing a solution in real time. You're service-oriented. Helping a colleague or a customer get unstuck is the part of the day you look forward to. You can travel. Expect regular on-site time with customers. You think about responsible use. You've built with LLMs hands-on and you have an instinct for how they should be used responsibly and effectively inside organizations of all shapes and sizes. What you'll learn How Claude is served. We'll teach you the service delivery side of the company - how inference runs behind the API and Claude Code, and what drives capacity, latency, and reliability - so you can walk a customer's engineering and security teams through it at whatever depth the conversation and our agreements allow. Nice to have Hands-on depth with enterprise identity (SAML, OIDC, SCIM) across major IdPs (Okta, Entra ID, Ping, Google Workspace, etc.) and with security review processes (SOC 2, ISO 27001, HIPAA, FedRAMP). Experience running on or supporting Bedrock / Vertex / multi-cloud LLM deployments. Experience with regulated customers (financial services, healthcare, public sector) and delivering alongside SI/GSI partners. A track record of public technical communication: YouTube, TikTok, Instagram, blogs, in-person talks, workshops, courses, writing, seminars. Time spent in a pre-sales solutions, post-sales, support, implementation, or technical account role. Logistics The annual compensation range for this role is listed below. For sales roles, the range provided is the role's On Target Earnings (OTE) range, meaning that the range includes both the sales commissions/sales bonuses target and annual base salary for the role. Annual Salary: £180,000 - £225,000 GBP Minimum education: Bachelor's degree or an equivalent combination of education, training, and/or experience Required field of study: A field relevant to the role as demonstrated through coursework, training, or professional experience Minimum years of experience: Years of experience required will correlate with the internal job level requirements for the position Location-based hybrid policy: Currently, we expect all staff to be in one of our offices at least 25% of the time. However, some roles may require more time in our offices. Visa sponsorship: We do sponsor visas! However, we aren't able to successfully sponsor visas for every role and every candidate. But if we make you an offer, we will make every reasonable effort to get you a visa, and we retain an immigration lawyer to help with this. We encourage you to apply even if you do not believe you meet every single qualification. Not all strong candidates will meet every single qualification as listed. Research shows that people who identify as being from underrepresented groups are more prone to experiencing imposter syndrome and doubting the strength of their candidacy, so we urge you not to exclude yourself prematurely and to submit an application if you're interested in this work. We think AI systems like the ones we're building have enormous social and ethical implications. We think this makes representation even more important, and we strive to include a range of diverse perspectives on our team. Your safety matters to us. To protect yourself from potential scams, remember that the company recruiters only contact you email addresses. In some cases, we may partner with vetted recruiting agencies who will identify themselves as working on behalf of the company. Be cautious of emails from other domains. Legitimate the company recruiters will never ask for money, fees, or banking information before your first interview.

Music is Universal It's the passionate and dedicated team at Universal Music who help make us the world's leading music company. From A&R to finance, legal to digital, sales to marketing, Universal Music is the place to grow and develop your career within a truly commercial and innovative business that leads in everything it does.Everyone is welcome to apply for our roles, and we are determined to ensure that no applicant or employee receives less favourable treatment because of gender, race, disability, sexual orientation, religion, belief, age, marital status, background, pregnancy, or caring responsibilities. We also recognise the importance of diversity of thought within our teams and are fully committed to embracing the talents of people with autism, dyslexia, ADHD, and other forms of neurocognitive variation.We will always seek to make appropriate adjustments to recruitment, workplaces, and work processes to be fully inclusive to people with different needs and working styles. If you need us to make any reasonable adjustments for you from application onwards, including alternatives to the online form or to disclose a neurocognitive condition, please email . Job Summary We are currently seeking an Identity & Access Management Engineer with specialization in Access Management to join UMG's global Tech Security & Identity organization. Reporting to the Manager, Access ManagementVP, Tech Security & Identity, this is a hands-on engineering role responsible for designing, implementing, and operating enterprise access management capabilities across a global, hybrid environment - including workforce, partner, customer, and consumer experiences.This engineer will play a critical role in securing authentication and authorization for workforce and application access, delivering scalable solutions across Single Sign-On (SSO), federation, and multi-factor authentication (MFA). The role emphasizes strong technical execution, platform reliability, and automation, working closely with application, infrastructure, and security teams to enable secure access while maintaining a strong user experience. The ideal candidate brings deep experience with modern access management platforms and protocols, and the ability to operate access services at enterprise scale. Job Functions Design, engineer, deploy, and operate Access Management solutions across the enterprise. Implement and support Single Sign-On (SSO) and federation services using modern identity protocols. Engineer and maintain authentication and authorization services including MFA, adaptive access, and conditional access policies. Integrate applications and platforms with enterprise access management systems across on-premises and cloud environments. Partner with application owners and platform teams to onboard applications to SSO and enforce consistent authentication standards. Design and maintain secure federation integrations using protocols such as SAML, OAuth 2.0, and OpenID Connect (OIDC). Develop and maintain automation and tooling to support access onboarding, configuration, and lifecycle management. Troubleshoot and resolve complex authentication, authorization, and federation issues impacting users or applications. Ensure access management services meet availability, performance, and resiliency requirements in a global environment. Support audit, compliance, and security review activities related to access controls and authentication mechanisms. Maintain technical documentation, standards, and runbooks for access management platforms and integrations. Continuously improve access security and user experience through platform enhancements, automation, and adoption of modern authentication patterns. Job Requirements Essential Qualifications 5+ years of hands-on experience in Identity & Access Management or Security Engineering roles, with strong focus on Access Management. Demonstrated experience implementing and operating enterprise access management platforms (e.g., Ping Identity, Okta, Microsoft Entra ID, or equivalent). Strong understanding of authentication and authorization concepts, including SSO, federation, MFA, and adaptive access. Hands-on experience with identity protocols and standards such as SAML, OAuth 2.0, OpenID Connect (OIDC), and LDAP. Experience integrating identity platforms with cloud applications, SaaS platforms, and custom-built applications. Proficiency in scripting and automation using tools such as PowerShell or Python. Experience operating access services in hybrid and cloud environments (Azure and/or AWS). Ability to independently own complex technical implementations while collaborating across a global organization. Strong troubleshooting, documentation, and communication skills.Desirable Qualifications Bachelor's degree in Computer Science, Information Security, Engineering, or a related technical discipline. Experience with passwordless authentication technologies and modern identity standards. Familiarity with Zero Trust and conditional access models. Experience supporting authentication services in high-availability, 24x7 enterprise environments. Experience with identity verification solutions and technolgies. Professional certifications such as Ping Identity Certified Professional, Microsoft Certified: Identity and Access Administrator, Security+, or CISSP. Experience operating IAM platforms within a large, global, or highly regulated enterprise environment. About UMG UK We are Universal Music Group UK - the UK's leading music-based entertainment company. We exist to shape culture through the power of artistry. We help UK artists produce, distribute and promote the most critically acclaimed and commercially successful music to inspire and entertain fans at home and around the world. Bonus Tracks: Your Benefits Group Personal Pension Scheme (between 3% and 9%) Private Medical Insurance 25 paid days of annual leave Interest Free Season Ticket Loan Holiday Purchase scheme Dental and Travel Insurance options Cycle to Work Scheme Salary Sacrifice Cars Subsidised Gym Membership Employee Discounts (Reward Gateway)Just So You Know The company presents this job description as a guide to the major areas and duties for which the jobholder is accountable. However, the business operates in an environment that demands change and the jobholder's specific responsibilities and activities will vary and develop. Therefore, the job description should be seen as indicative and not as a permanent, definitive, and exhaustive statement. Job Category: Universal Music Group

Natter harnesses the power of AI and video to give everyone a voice. In early April 2026, Natter announced its Series A. $23M raised to define the enterprise conversation intelligence category. Natter is already being used by some of the world's largest companies including ServiceNow, Accenture, Philip Morris, Lego, PwC, Mondelez, Cox Enterprises, SAP, Miro, Deloitte, Synopsys and many more. Natter's conversational AI platform allows tens of thousands of users to simultaneously share ideas and feedback through real-time video conversations. Its uniquely scalable tech allows anyone with a smartphone to, literally, have a say on the most important decisions - ranging from workplace strategy to new product offerings. We partner with some of the world's largest and most complex enterprises (Fortune 500 and equivalent), and are currently growing our team from 30 to 60 employees. Location Hybrid: London based, with flexible, fluid work options that support in-person collaboration where it makes sense. We're committed to building a diverse team and welcome people from all backgrounds to apply. If you're excited about this role and our mission but aren't sure you meet every qualification, reach out anyway. You may be just the right candidate. The Opportunity We're seeking a hands on Security Engineer with 4-8 years of experience in high growth, cloud native environments to help us enhance and implement security across our tech landscape including web application, cloud infrastructure and endpoints, working alongside our customers, and promote a security first culture as we scale. As our first dedicated security engineering specialist, you'll work both operationally and strategically, partnering closely with our Information Security & Risk Management Lead and collaborating cross functionally with engineering, product, and other teams. You'll own the technical aspects of security, implement and harden controls, manage threats, respond to incidents, elevate our security posture, ensure a security first culture and drive strategic improvements and projects as we scale. You'll also collaborate with our Solutions Engineering Lead on enterprise onboarding, helping customers navigate security, identity, networking, and compliance requirements during technical validation and rollout. Responsibilities As a Security Engineer at Natter, you'll: Conduct security assessments, threat hunts, code and logs reviews, and penetration testing to identify vulnerabilities in our applications, and drive continuous monitoring improvements. Design, implement, optimize, and monitor security controls and tooling from the ground up, strengthening security across endpoints, infrastructure, and application CI/CD pipelines. Collaborate with engineering teams to raise the security bar through reviews, guidance, and automation. Respond to security incidents in real time - manage containment, remediation, forensics, and root cause analysis. Also participate in tabletop exercises, incident simulations, and coordinate external penetration tests. Partner with Solutions Engineering to support enterprise customer onboarding, including SSO integrations (SAML/OIDC), network allowlisting, and security reviews. Join customer facing technical and security discussions where needed, acting as a trusted security point of contact. Risk Management: support the Information Security & Risk Management Lead with vendor security assessments to evaluate third party risk, and ensure Natter meets its present and future regulatory and certification requirements (GDPR, ISO 27001, ISO 42001 etc.). Stay current on emerging threats, vulnerabilities and technologies, and contribute to company wide security awareness initiatives. What You Can Expect Modern cloud native stack with the opportunity to influence tooling and architecture. Immediate impact by choosing and deploying new tooling to enable a fast growing business. Customer facing impact - help unlock enterprise deals and accelerate adoption by reinforcing trust, compliance, and smooth technical onboarding. Security as a sales lever, not a cost. Autonomy and collaboration - the opportunity to focus on coding/programming and implementation, but also collaborating cross functionally with other teams such as solutions engineering, product, and GTM. Growth potential - opportunity to define our security architecture to ensure resilience and security, including HA and ZTNA in a growing global business. You'll work with people who are passionate about what they do, supported by leaders who are empowering, supportive and inclusive. We'd love to hear from you if you have 4-8 years in cybersecurity or technical security or solutions engineering roles. Hands on experience deploying and managing security tooling - such as EDR, IAM, MDM, SIEM, ZTNA, or vulnerability scanners, and enjoy solving problems at the implementation level. Strong communication skills and comfortable communicating technical security concepts to non-security stakeholders. Working knowledge of networking, Windows/macOS, and security protocols. Experience with security reporting and compliance tools. Cloud security knowledge (we use AWS). Proficient in programming languages e.g. Typescript, Python, Bash, or similar. Strong skills in log analysis, threat investigation, and incident response. A proactive and solution oriented mindset, with a bias for action. Desirable It would be a bonus if you have expertise in, or a desire to gain experience in, one or more of the following (note that candidates are not expected to have comprehensive knowledge in all areas) Hands on experience with AWS and AWS security services (CloudTrail, GuardDuty, WAF, IAM, Security Hub). Experience supporting enterprise customers during technical onboarding or security validation. DAST/SAST tooling and IaC security expertise. Knowledge of Kubernetes and container security. Identity & Access Management experience (e.g. Google, Okta). Experience with JVM languages, Terraform/IaC, CDK, or React. Familiarity with GDPR, ISO 27001, SOC 2, EU AI Act/LLMs. Experience delivering audits or using GRC tools (e.g. Drata, Vanta) Interest in AI and/or knowledge of AI security risks and frameworks (e.g. ISO 42001). Security qualifications or certifications.

At Similarweb, we are revolutionizing the way businesses interact with the digital world by revealing to them everything that happens online. Our unique data and solutions empower thousands of customers globally, including industry giants like Google, eBay, and Adidas, to make game-changing decisions that drive their digital strategies. In 2021, we went public on the New York Stock Exchange, and we continue to reach new heights! Come work alongside Similarwebbers across the globe who are bright, curious, practical and good people. Why this role is important at Similarweb At Similarweb, our global workforce is our greatest engine of innovation, and the IT Help Desk is the team that keeps that engine running at peak performance. We aren't looking for "ticket takers"-we are seeking exceptionally skilled IT engineers to help build a dynamic support team. You'll work closely with IT Engineers and the IT Operations Team to provide efficient, customer-focused support across a wide range of tools, including Google Workspace, Okta, and endpoint management platforms. This role will be critical in supporting our company-wide 'AI in Motion' initiative. The IT Helpdesk is responsible for enabling and governing the use of core AI tools like Gemini (for personal productivity in Google Workspace), ChatGPT, Base44, and Claude, while ensuring agent identity and security are managed through platforms like Okta's identity framework. This is a great opportunity for a tech-savvy problem solver who enjoys troubleshooting, learning new technologies, and contributing to process improvements in a dynamic SaaS environment. Key Responsibilities 1. End-User Support & Resolution Serve as the primary point of contact for technical support through a ticketing system, chat, and email, ensuring rapid and effective issue resolution. Provide expert, hands on, and remote troubleshooting for all end-user devices running macOS and Windows operating systems. Resolve issues across a critical application stack, including Google Workspace, Okta SSO/MFA, Microsoft 365, and MDM platforms (Jamf, Kandji, Addigy, etc.). Maintain network connectivity, hardware, peripherals, and Audio/Video Conferencing systems. 2. IT Operations & Lifecycle Management Execute the full employee lifecycle for IT access: provisioning accounts, access, and devices for new hires, and securely managing offboarding processes. Manage user identities, groups, and permissions within centralized systems like Okta to ensure least-privilege access. Maintain a precise and up-to-date IT asset inventory, overseeing the complete lifecycle of laptops, accessories, and software licenses. 3. Process Improvement & Knowledge Drive process improvements and automation initiatives to enhance the efficiency and quality of IT service delivery. Create and maintain high-quality internal IT documentation and knowledge base articles. Collaborate with IT Engineering and Operations teams on projects to elevate the overall employee technology experience. Desired Skills 2-4 years of experience in IT support, helpdesk, or similar technical support role. Strong troubleshooting skills in both macOS and Windows environments. Hands on experience with: Google Workspace administration Okta or other identity management tools Office 365 applications Familiarity with onboarding/offboarding workflows and lifecycle management. Basic scripting knowledge (Bash, PowerShell, or Python) - a plus. Excellent communication and interpersonal skills, with a customer first mindset. Ability to work effectively across global teams and time zones. Experience in a cloud first, SaaS heavy, and ISO27001/SOC2 compliant environment preferred. Certifications such as CompTIA A+, Google Workspace Administrator, MCSA, or Okta Certified Professional - a plus. Why you'll love being a Similarwebber You'll actually love the product you work with: Our customers aren't our only raving fans. When we asked our employees why they chose to work at Similarweb, 99% of them said "the product." Imagine how exciting your job is when you get to work with the most powerful digital intelligence platform in the world. You'll find a home for your big ideas: We encourage an open dialogue and empower employees to bring their ideas to the table. You'll find the resources you need to take initiative and create meaningful change within the organization. We offer competitive perks & benefits: We take your well being seriously, and offer competitive compensation packages to all employees. We also put a strong emphasis on community, with regular team outings and happy hours. You can grow your career in any direction you choose: Interested in becoming a VP or want to transition into a different department? Whether it's Career Week, personalized coaching, or our ongoing learning solutions, you'll find all the tools and opportunities you need to develop your career right here. Diversity isn't just a buzzword: People want to work in a place where they can be themselves. We strive to create a workplace that is reflective of the communities we serve, where everyone is empowered to bring their full, authentic selves to work. We are committed to inclusivity across race, gender, ethnicity, culture, sexual orientation, age, religion, spirituality, identity and experience. Our culture of equality and mutual respect also helps us better understand and serve our customers in a world that is becoming more global, more diverse, and more digital every day. Equal Employment Opportunity As set forth in Similarweb's Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

Enterprise IAM Architect, GlobalLocation: can be based in one of our AIG offices in London (UK), Dublin (Ireland), Reston, VA (USA), or Charlotte, NC (USA)Make your mark in Information TechnologyAt AIG, technology is at the heart of everything we do, from underwriting risks to processing claims. The Information Security Office (ISO) works closely with the Information Technology (IT) team equipping our colleagues with the latest tools to complete their work efficiently, with the highest standards of excellence. The team is responsible for shielding the company's systems from security risks, while designing technology strategies that enable AIG's businesses to achieve their goals. Innovation in IT drives innovation across the organization.How you will create an impactThe Enterprise IAM Architect is accountable for defining and governing the enterprise Identity and Access Management (IAM) target state and shaping the transformation portfolio required to achieve it. This role sits within the Information Security Office (ISO), within the Enterprise Security Architecture function, focusing on process design, risk reduction, control effectiveness, and measurable business value.AIG currently operates an identity ecosystem that includes (as representative examples) technologies such as Microsoft Entra ID, hybrid Active Directory, Okta (Workforce and Customer Identity), SailPoint IdentityIQ (IIQ), Microsoft Intune, Windows Hello for Business, and HYPR. These are examples of the current operating environment; however, the role is not product-bound and is expected to remain outcome- and value-led.Delivery & Engagement ModelIAM delivery execution is managed through the ISO Program Management Office (PMO) in partnership with the relevant engineering, operational teams (e.g. IAM, security, infrastructure, and applications) and the business. This role shapes and governs delivery by defining architectural intent, control outcomes, sequencing, and design governance-ensuring initiatives remain aligned to roadmap objectives and value/risk outcomes.The Global, Enterprise IAM Architect will focus on group managed entities (e.g. US, EMEA and UK) and will support and guide the non-group managed entities (e.g. Israel, China).Strategic AccountabilityYou will be accountable for:Defining and maintaining the workforce IAM and customer IAM (CIAM) strategy and target-state architectureDeveloping and governing multi-year roadmaps, including transition states and sequencingWorking with other domain leads and architects to define IAM-related projects and transformation initiativesTranslating capability gaps and risk exposure into structured, fundable initiatives aligned to enterprise prioritiesEstablishing outcome measures and architectural guardrails to ensure initiatives deliver measurable risk and control improvementsProviding architectural governance and approval for identity-related initiatives, including standards, patterns, design reviews, and exception managementEnsuring alignment with wider enterprise security architecture direction, risk appetite, and regulatory obligationsOwned AccountabilityIn collaboration with other domain leads, architects, delivery stakeholders, operations, engineering and the ISO PMO, you own the development of identity-related project and program charters, including:Strategic rationale and business justificationRisk reduction objectives and control outcomesScope boundaries, assumptions, and architectural intentSuccess metrics and measurable value realizationDependencies, sequencing, and transition planningAlignment to enterprise portfolio/funding governance processesYou will ensure initiatives are well-framed, justifiable, architecturally coherent, and outcome-based before entering execution.Core ResponsibilitiesIdentity & Access Architecture & Control DesignDefine the workforce IAM and CIAM target state architectures, controls, standards, principles, and design patternsDevelop identity response strategies for emerging technologies, including IAM implications for Agentic AI and autonomous systems (e.g. non-human identities)Authentication & Endpoint-Integrated IdentityDefine and steer phishing-resistant and passwordless strategy (e.g., FIDO2/WebAuthn, device-bound authentication, platform authenticators)Define endpoint-integrated trust models in partnership with endpoint/EUC teams (e.g., Intune device posture, compliant device enforcement, conditional access integration)Technology Optimization, Value Realization & ROSIAs part of ongoing architecture governance, continuously evaluate and re-evaluate identity technologies and investments to maximise Return on Security Investment (ROSI), drive cost efficiency, identify optimisation opportunities, and ensure spend is aligned to measurable risk and control outcomesEnsure business cases and charters quantify expected value (risk reduction, incident reduction, operational efficiencies, productivity improvements, audit outcomes)IAM Sourcing & Operating ModelPlay an active role in defining and shaping the IAM sourcing approach and operating modelDefine architecture-led evaluation criteria and control outcomes to support build/buy/partner decisionsDefine and validate service boundaries, accountabilities (RACI), and governance forumsShape system integrator and managed service engagement models (where applicable) to ensure quality, control effectiveness, auditability, and sustainable run-state operationsGovernance & Partner OversightProvide architectural oversight of system integration partners and consultancies, validating deliverables and ensuring alignment to enterprise standards and target-state intentEnsure alignment to enterprise security architecture frameworks (e.g., SABSA, TOGAF) and industry frameworks (e.g., NIST, ISO/IEC), producing audit-defensible designsRequired Experience and Qualificationsin depth experience in cybersecurity and/or identity architecture (IAM/CIAM), including enterprise-scale transformationProven experience defining enterprise IAM/CIAM strategy, target-state architecture, and roadmapsDemonstrable experience shaping initiatives and developing project/program charters for portfolio governance and fundingExperience working effectively with PMO/program governance functionsExperience working with system integrators and consultancies, including architectural oversight and design authority engagementStrong knowledge of workforce and/or customer identity platforms and controls-examples include Entra ID, hybrid AD, Intune, Windows Hello for Business, Okta, SailPoint IIQ, HYPR (or equivalent)Knowledge of industry frameworks (NIST, ISO/IEC) and control-driven design in regulated environmentsStrong stakeholder management and executive communication skills (risk/value trade-offs, decision support, influencing without direct authority)Core CompetenciesMastery level knowledge of workforce IAM and customer IAMExperience of defining defendable / resilient security architecturesRisk- and controls-driven architecture with measurable outcomesTechnology-agnostic judgement; capability-first designROSI-led decision making and value realization thinkingGovernance and design authority leadershipCross-functional influence without direct delivery ownershipExecutive communication and facilitation of decisions and trade-offs AIG, we value in-person collaboration as a vital part of our culture, which is why we ask our team members to be primarily in the office. This approach helps us work together effectively and create a supportive, connected environment for our team and clients alike.Enjoy benefits that take care of what mattersAt AIG, our people are our greatest asset. We know how important it is to protect and invest in what's most important to you. That is why we created our Total Rewards Program, a comprehensive benefits package that extends beyond time spent at work to offer benefits focused on your health, wellbeing and financial security-as well as your professional development-to bring peace of mind to you and your family.Reimagining insurance to make a bigger difference to the worldAmerican International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world's most far-reaching property casualty networks. It is an exciting time to join us - across our operations, we are thinking in new and innovative ways to deliver ever-better solutions to our customers. At AIG, you can go further to support individuals, businesses, and communities, helping them to manage risk, respond to times of uncertainty and discover new potential. We invest in our largest asset, our people, through continuous learning and development, in a culture that celebrates everyone for who they are and what they want to become.Welcome to a culture of inclusionWe're committed to creating a culture that truly respects and celebrates each other's talents, backgrounds, cultures, opinions and goals. We foster a culture of inclusion and belonging through learning, cultural awareness activities and Employee Resource Groups (ERGs). With global chapters, ERGs are a cornerstone for our culture of inclusion. The talent of our people is one of AIG's greatest assets, and we are honored that our drive for positive change has been recognized by numerous recent awards and accreditations.AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.AIG is committed to working with and providing reasonable accommodations to job applicants and employees with disabilities. If you believe you need a reasonable accommodation, please send an email to Area:IT - Information TechnologyAmerican International Group UK Limited, Ireland Branch & AIG Europe S.A. (Ireland Branch)

As the Technical Support Specialist, you will play a vital role in ensuring the smooth operation of our IT infrastructure and providing exceptional technical assistance to our employees. As a Technical Support Specialist, you will be responsible for ensuring timely resolution of technical issues. This role serves as a frontline point of contact for our identity and security tools, including Okta, SentinelOne, and Zscaler. Your technical expertise, problem solving skills, passion for technology, and excellent customer service skills will be essential in this role. The ideal candidate must be disciplined in documenting and tracking all the issues they work on in a ticketing system. What You Will Do Remain updated on recent technologies and best practices Leverage excellent customer service to ensure that end users' needs are met effectively and professionally Provide advanced technical support and assistance to end users, including escalated support for complex issues Provide technical support to employees experiencing issues with our A/V and web conferencing solutions On board new users, e.g., set up new user accounts, permissions, hardware, software Off board separated users, e.g., disable user accounts, reclaim software licenses, retrieve corporate assets Troubleshoot hardware, software, network and system issues Diagnose and resolve technical issues with both the Windows and macOS client operating systems Provide tier 1 support for basic Okta issues, including password resets, account access, and MFA enrollment Triage and escalate basic SentinelOne security alerts and endpoint agent issues Troubleshoot basic Zscaler Client Connector connectivity issues for end users Monitor the ticketing system, ensuring timely response and resolution of technical incidents and requests Maintain accurate records of support activities and solutions, including knowledge bases and documentation Document all work in the corporate ticketing system, communicating with users on ticket progress Identify opportunities for improving support processes and workflows, including automation wherever possible Contribute to the development and implementation of IT policies and procedures Promote and enforce IT security policies and practices, with a focus on data security and compliance Manage and track IT assets and inventory, ensuring efficient procurement and disposal processes Provide training and guidance to users on how to use the company's IT systems Communicate with third party vendors and service providers to address technical issues and escalate problems as necessary Collaborate with other IT teams to resolve issues and implement solutions Escalate to administrators, engineers, architects, and vendors as necessary to resolve more complex issues What We Are Looking For Bachelor's Degree in Information Technology, Computer Science, or a related field a plus 3+ years of experience in an IT support role in a mid to large enterprise environment 1+ years of experience supporting Google Workspace productivity tools, e.g., Gmail, Calendar, Drive, Docs, Sheets Strong technical skills in hardware, software, operating systems, and networking. Advanced knowledge of computer hardware and software. Expertise troubleshooting both Windows and macOS client OSes. Experience with Active Directory for on premises network and WiFi authentication, and with Okta for identity, SSO, and account provisioning. Familiarity with endpoint security tools (e.g., SentinelOne) to triage and escalate basic security alerts. Familiarity with Zero Trust network access clients (e.g., Zscaler Client Connector) to support basic connectivity issues. Familiarity with A/V technologies and web conferencing platforms. Excellent problem solving and troubleshooting skills, with the ability to address complex technical issues. Effective communication and interpersonal skills, with a focus on delivering exceptional customer service. Ability to work independently and as part of a team. Ability to work under pressure. Ability to meet deadlines. Ability to learn new technologies quickly. Customer service oriented with a focus on providing exceptional support. Nice To Have Microsoft certification, e.g., MCSE, MCP preferred CompTIA certification, e.g., CompTIA A+, CompTIA Network+, CompTIA Security+ preferred Any version of the Information Technology Infrastructure Library (ITIL) framework preferred Familiarity with ITIL best practices Experience with Android, iOS, and Linux Experience with any enterprise tools and platforms Knowledge of IT security principles and practices Proficiency in IT service management and ticketing systems Experience with any automation tools or scripting languages This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee, but provide the primary duties and responsibilities of the role. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice. What We Offer The base salary may vary based on experience, role tenure, performance, industry, and location. Eligibility for the annual performance incentive may apply. Jazwares is a multi state employer, so the salary range may not apply to other states. Our benefits package includes basic medical insurance that is 100% company paid for employees and their children, employee basic life and AD&D insurance, a 401(K) retirement program with Jazwares matching up to 4% of pretax or post tax deferrals, short and long term disability, and tuition reimbursement. Our work environment provides a flexible work schedule that includes a Monday through Thursday on site, with an optional WFH on Fridays, up to 20 workdays fully remote each year, and Time Off for vacation and sick leave. Through Jazwares Cares, you will have the opportunity to volunteer for up to 16 hours a year on community service projects. Reasonable Accommodations To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. Equal Opportunity Employer JAZWARES is an equal opportunity employer and does not discriminate in employment on the basis of race, color, sex, religion, national or ethnic origin, citizenship status, ancestry, disability, age, military status, marital status, sexual orientation, or any other characteristic protected by law. Jazwares is committed to providing reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. Know Your Rights This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

At F5, we strive to bring a better digital world to life. Our teams empower organizations across the globe to create, secure, and run applications that enhance how we experience our evolving digital world. We are passionate about cybersecurity, from protecting consumers from fraud to enabling companies to focus on innovation. Everything we do centers around people. That means we obsess over how to make the lives of our customers, and their customers, better. And it means we prioritize a diverse F5 community where each individual can thrive. Position Summary The Systems and Platform Administrator I is a hybrid role within the Digital organization, blending advanced end-user support with foundational systems and platform administration. This position delivers responsive Tier 2/3 technical support, supports endpoint deployment and lifecycle processes, and assists with the monitoring, maintenance, and reliability of enterprise systems and endpoint environments. Key Responsibilities End-User Support & Escalations: Provide Tier 2/3 support for Windows, macOS, mobile devices, and enterprise applications; troubleshoot hardware, operating system, application, and basic network connectivity issues; document incidents and resolutions in the ticketing system; follow defined SLAs; and elevate complex issues when appropriate. Endpoint Support & Deployment: Assist with endpoint management platforms such as Microsoft Intune, Configuration Manager, and Jamf; support device provisioning, imaging, software installation, and deployment processes; help maintain inventory and asset records; and follow endpoint security, compliance, and configuration standards. Systems & Platform Administration Support: Assist with monitoring enterprise systems, servers, and virtual environments; support user account provisioning, access management, and basic group policy administration; participate in system patching, updates, and maintenance activities; and support backup and recovery procedures under guidance. Collaboration & Documentation: Create and maintain knowledge base articles and technical documentation to support issue resolution, repeatable processes, and operational consistency; and communicate clearly with end users and stakeholders regarding incidents, service status, and planned updates. Continuous Learning & Improvement: Build foundational skills in systems administration and platform tools; identify opportunities to improve support processes and efficiency; and participate in team knowledge sharing, training, and operational improvement activities. Knowledge, Skills, and Abilities Strong troubleshooting skills across Windows and macOS environments. Basic understanding of endpoint management tools, including Intune, Jamf, and Configuration Manager/SCCM. Foundational knowledge of networking concepts, including TCP/IP, VPN, DNS, and DHCP. Platform Tools : Exposure to virtualization environments (e.g., VMware, cloud infrastructure), active directory environments, and enterprise backup/restore workflows. Strong customer service, communication, and follow-through skills. Ability to follow documented processes, work under guidance, and elevate appropriately. Interest in developing systems administration, automation, and platform engineering capabilities. Qualifications Associate or bachelor's degree in a technical field, or equivalent practical experience. 2-3 years of experience in IT support, desktop support, service desk escalation, or a related technical support role. Demonstrated experience handling service desk tickets, customer support requests, and technical documentation. Preferred Certifications CompTIA A+, Network+, or Security+. Microsoft, Apple, or Jamf support certifications. Endpoint management or cloud fundamentals certifications are a plus. Additional Operational Expectations Support endpoint security and compliance initiatives, including vulnerability remediation, access reviews, patch compliance, and adherence to least privilege standards. Assist with administration and support of enterprise collaboration and operational tools such as ServiceNow, Microsoft Teams, Zoom, VMware, Okta, and PowerShell automation workflows as applicable.( The should be a line break so I will correct it below ) Track and maintain service quality metrics including SLA adherence, documentation accuracy, customer satisfaction, ticket quality, and asset inventory accuracy. Physical Demands and Work Environment Duties are performed primarily in a standard office or technical support environment. Requires extensive use of computers, communication systems, and collaboration platforms. May require approximately 5% of travel via automobile or airplane. The Job Description is intended to be a general representation of the responsibilities and requirements of the job. However, the description may not be all-inclusive, and responsibilities and requirements are subject to change. Equal Employment Opportunity It is the policy of F5 to provide equal employment opportunities to all employees and employment applicants without regard to unlawful considerations of race, religion, color, national origin, sex, sexual orientation, gender identity or expression, age, sensory, physical, or mental disability, marital status, veteran or military status, genetic information, or any other classification protected by applicable local, state, or federal laws. This policy applies to all aspects of employment, including, but not limited to, hiring, job assignment, compensation, promotion, benefits, training, discipline, and termination. F5 offers a variety of reasonable accommodations for candidates. Requesting an accommodation is completely voluntary. F5 will assess the need for accommodations in the application process separately from those that may be needed to perform the job. Request by contacting .

We seek an IT Customer Experience Support Analyst to be onsite Monday through Friday in our Manchester office. An experienced IT Services Technician with strong knowledge and experience in world-class IT service delivery will bring a positive, can do attitude, a solid work ethic, and a desire to learn. You thrive on meeting deadlines! Candidates must have experience working in modern technology organizations capable of meeting the demanding needs of high caliber engineers, field sales, customer success, and finance people. Our IT Team delivers the complete life cycle of IT services for the staff at Anaplan, from onboarding and setup, to upgrade, installation, troubleshooting, repair and replacement of hardware and software solutions, asset recovery, and protection. This team also has architectural responsibilities in the areas of end user computer infrastructure, printing, and conference room technologies, supporting AV, teleconferencing, All Hands, and departmental events. Our team members operate in the sweet spot of focus on an empathetic, superior customer support experience, comfortable with communicating well and setting expectations while being an all round Ace problem solver with excellent IT technical skills. Your Impact Explain system issues to business or non technical personnel Strong MacOS, Office 365 / SharePoint, and Exchange Online experience ServiceNow Service Management or other ticketing system knowledge Installation and administration of software systems and ability to provide analysis and recommendations to both technical and business units Surveying and analyzing systems and/or software tools and providing recommendations as requested by technical and/or business units to improve performance and efficiency, monitoring and data collection Strong organizational, problem solving, and analytical skills with an acute attention to detail High standards of technical competency and quality of work Your Qualifications Bachelor's Degree in Computer Science, Computer Information Systems, or a similar degree or equivalent work experience Problem solving whiz in Mac and Windows hardware Experience supporting Microsoft Office 365 suite of products (Outlook, Excel, Word, PowerPoint, etc.) on BOTH Mac and Windows Microsoft SCCM and InTune for Windows software/hardware admin Understanding of JAMF for macOS Understanding of Windows Server OS and ability to troubleshoot and correct problems Experience with VMware Troubleshooting skills with wireless and wired networks, firewall, and telecommunication devices Exceptional verbal and written communication skills Ability to quickly learn new skills and technologies Experience and familiarity with monitoring/alerting tools (i.e. PRTG, WhatsUp Gold, Logic Monitor, etc.) Enterprise AV/Endpoint Detection solutions (e.g. Bitdefender, Abnormal Security, Proofpoint, CrowdStrike, etc.) Exposure to Palo Alto Network, Cisco routers and switches, and firewalls Experience working as part of a hybrid onshore/offshore workforce Experience with US, EMEA, APAC ISPs Meraki/Aruba (legacy) APs Jira ITSM/ServiceNow ITOM/ITSM Access Management - Okta/Active Directory/RedHat LDAP Slack/Slack Grid/Atlas Audio Visual (Neat, WebEx, Zoom) Executive presentations (Powerpoint, Lucidchart, Lucidspark) Our Commitment to Diversity, Equity, Inclusion and Belonging (DEIB) We believe attracting and retaining the best talent and fostering an inclusive culture strengthens our business. DEIB improves our workforce, enhances trust with our partners and customers, and drives business success. Build your career in a place where diversity, equity, inclusion and belonging aren't just words on paper - this is what drives our innovation, it's how we connect, and it contributes to what makes us a market leader. We believe in a hiring and working environment where all people are respected and valued, regardless of gender identity or expression, sexual orientation, religion, ethnicity, age, neurodiversity, disability status, citizenship, or any other aspect which makes people unique. We hire you for who you are, and we want you to bring your authentic self to work every day! We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive equitable benefits and all privileges of employment. Please contact us to request accommodation.

About Watershed Watershed is the enterprise sustainability platform. Companies like Airbnb, Carlyle Group, FedEx, Visa, and Dr. Martens use Watershed to manage climate and ESG data, produce audit-ready metrics for voluntary and regulatory reporting including CSRD, and drive real decarbonization. We are looking for team members who love product-building, want to work hard at a mission-oriented startup, and will collaborate with us in shaping the culture of a growing team. We have offices in San Francisco, New York, Denver, London, Paris, Berlin, Sydney, Mexico City, and remote team members across the US and Europe. We hope that you'll be interested in joining us! The role We are looking for an experienced IT operations analyst to manage and continuously improve the systems that support our growing business. As an IT operations analyst at Watershed, you'll be our first on-the-ground IT partner for our London office and a key contributor to our global IT operations. You'll own the day-to-day employee experience - from new-hire setup to A/V troubleshooting to the dozens of small problems that come up in any growing office - while partnering with the broader IT team in San Francisco on automation, security, and lifecycle improvements. This is an exciting time to join IT at Watershed. We've equipped employees with best-in-class AI tools, and you'll play a key role in showcasing what modern IT looks like when AI is woven into the fabric of how we work. We want someone who is excited to build agent-driven workflows, automate the toil out of IT operations, and help define what "IT in an AI era" actually means in practice. If you get excited about replacing repetitive tickets with smart automation and shipping things that make your colleagues' lives meaningfully better, you'll fit right in. We're looking for someone hungry, naturally curious, and customer-obsessed. You don't need to know everything coming in, but you should have strong instincts, a track record of figuring things out, and genuine excitement about helping people solve technology problems. This position is based in our London office, where you'll work four days per week as part of our in-office culture. You will: Serve as the primary on-site IT point of contact for the London office, providing high-touch, in-person support Own employee onboarding and offboarding for the EMEA region - provisioning accounts, staging devices, and making sure every new hire's day one feels seamless Manage device lifecycle and asset management for our London-based fleet, from procurement through retirement Troubleshoot a broad range of issues across macOS, SaaS applications, identity and access (Okta), networking, and A/V systems Own the reliability of office technology in London - Wi Fi, conference rooms, printers, and meeting room A/V - partnering with vendors and building management as needed Use AI and agent-based tooling to streamline IT operations, reduce repetitive work, and build self service experiences for employees Administer and support our core SaaS stack, including Okta, Iru (formerly Kandji), Google Workspace, Slack, Notion, and many more Partner with the global IT team on automation projects, documentation, and process improvements Help enforce IT security best practices and contribute to compliance efforts (SOC 2, ISO) Escalate complex issues thoughtfully and own them through to resolution You might be a good fit if: You have 2+ years of hands on IT support or IT operations experience, ideally at a fast growing technology company You have strong troubleshooting skills with macOS environments and modern MDM tooling (Iru/Kandji, Jamf, or similar) You're fluent across a modern SaaS stack - Google Workspace, Slack, Notion, and similar tools - and pick up new tools quickly You have working knowledge of identity and access management, ideally with Okta (SSO, SCIM, MFA) You're genuinely excited about AI and agent tooling, and have either used these tools to make your own work more efficient or are eager to start You have experience supporting conference room A/V and hybrid meeting setups You're a strong communicator with both technical and non technical colleagues You have excellent problem solving instincts and a track record of figuring things out, even when the path isn't obvious You're customer obsessed and find genuine satisfaction in helping others succeed You thrive in fast paced, ambiguous environments and are comfortable taking initiative Nice to have: Experience with scripting and automation (Python, JavaScript, shell) Have actively experimented with AI tooling and successfully taken projects from concept to production Familiarity with REST APIs and integrating SaaS tools Experience with employee onboarding/offboarding automation Knowledge of networking fundamentals (Wi Fi, VPN, DNS troubleshooting) Industry certifications (Okta, Apple, Google Workspace, ITIL) Exposure to compliance frameworks (SOC 2, ISO 27001) Prior experience supporting a multi region or global team The Watershed team works from our hub offices 4 days a week. Because we're committed to in office culture in our hub locations for collaboration and productivity, we're excited for this role to help us continue investing in employee experience. Must be willing to work from an office 4 days per week (except for remote roles) Watershed has hub offices in San Francisco, New York, London, and Mexico City and satellite offices in Denver, Sydney, Paris, and Berlin. Where we have offices, employees are expected to be in office for 4 days per week. Certain jobs are open to being remote and will be specifically noted on the jobs page and in the job description if so.