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Solutions Architect Want to apply Read all the information about this position below, then hit the apply button. Location: UK based, remote Travel Required : Yes Salary: Up to £80,000 Department: Public Sector Services Reports to : SVP Business Development Contract Type: Permanent Job Summary / Overview Working as part of a Bid Team, you will act as the overall Solutions Architect on all Public Sector new bids and existing client retenders and farming growth opportunities. Working closely with the subject matter experts in each business area you will be required to identify all of the components and associated costs needed to deliver the overall solution. You will be responsible for the development and documentation of compelling, differentiated and commercially attractive solutions in response to identified client needs, requirements in response to Invitations to Tenders (ITT's). You will Identify and quantify the transformational outcomes that our solutions can deliver to clients through the integration of technology, analytics, processes, people and customer experiences. In addition, you will work with the Public Sector bid team to both create and maintain a comprehensive bid library of up to date content and client case studies and continually engage with the wider Teleperformance Transformation and Innovation (T&I) team and third party supplier base to maintain up to date insight and knowledge into the potential tools and solutions that Teleperformance have access to. You will be required play a leading role in working with the Public Sector SVP of Business Development and the Client Services team to actively lead and support market engagement activities and engage directly with clients on service innovation and solutions support for new and existing services. The nature of the work will require the successful applicant to be UK based and this is a remote working role. Applications will be welcomed regardless of UK location; South West England, South East England and South Wales location would be beneficial due to proximity of clients and the senior team. Benefits of the role include 5% matched pension contributions and 25 days holiday a year plus bank holidays. Key Responsibilities and Accountabilities Designing solutions comprising one or more of the following elements, voice and non-voice contact centre outsourcing, insight and customer analytics services, customer experience strategy Writing detailed and compliant solution content in response to ITT's and RFP's Participation on pre-tender market engagement activity Presenting solutions to clients both formally as part of a bid process and informally in discovery/consultative conversations and as part of market engagement activities Working with and advising our finance team to ensure solutions are properly costed/priced and costs are correctly captured in client financial models and templates. Working closely with our Work Force Management teams to ensure they accurately size and forecast /model the levels of resource required. Focus to include optimal productivity of service solution and ensuring maximum efficiency of solution. Working with the SVP of Business Development to secure executive sign off for proposed solutions/prices as part of the formal bid process Working with the SVP of Business Development to pro-actively manage the Crown Commercial Service (CCS) Framework, and build and maintain relationships with the CCS stakeholder teams Communication Ability to put complex ideas across simply in written, visual (slides) and verbal forms Confident presenter and public speaker Ensuring that current Government policy and compliance requirements are understood and are reflected in all solutions created Responsibility for ongoing market research and engagement with Government to understand future compliance requirements, e.g. Social Value strategy to undertake gap analysis and work with internal Teleperformance stakeholders and SMEs to ensure Teleperformance compliance with required Government policy, strategy and objectives Responsibility for undertaking research and understanding of Government procurement directives e.g. Outsourcing Playbook and how these directives will impact solution design and compliance Responsibility for actively supporting Public Sector growth strategy in the development and identification of potential new market opportunities and solutions / product design as a 'go to market' approach Support and develop PS market engagement and marketing strategy to develop Teleperformance Public Sector media profile and positioning as expert in the provision of PS contact centres and citizen experience Influencing and networking Ability to operate effectively within a B2B client/service provider environment Ability to deliver through others within a project/virtual team environment Ability to build and maintain effective networks - internally and externally Solutions design Ability to identify client needs and requirements and design customer management solutions that address them Ability to identify opportunities for transformation through innovation, analytics and technology and to incorporate these into client proposals Ability to capture and document solution requirements and specifications for the purposes of pricing and delivery planning aligned to client requirements and evaluation criterion Demonstrable knowledge and success of how to structure a solution for customer management services and operations Demonstrable knowledge of formal bid procurement processes and vendor responses e.g. RFI/ITT/RFP/BAFO) Knowledge of project management principles and how these apply to delivery of solution design Ensuring that all aspects of the solution influencing cost, price and margin are fully understood and incorporated into tender responses Technology Knowledge of customer management platforms & applications across voice and non-voice (digital) channels Knowledge of Contact Centre technology infrastructure Aware of and have used transformational tools applied to modern customer contact strategies Customer Management Knowledge of multi-channel customer management solutions - agent & non-agent based Knowledge of how to build customer contact operating models and design of Target Operating Models (in-house or out-sourced) Experience Experience of working on solution design and bids in a BPO contact centre outsourcing environment, specifically with experience of working on Public Sector bid responses Experience of non-voice (webchat, social media engagement etc.) as well as voice customer management operations Strong knowledge of multi-channel customer engagement technologies such as telephony, Social Media and webchat platforms Experience of working with data and customer insight to drive transformational improvements in customer experience Experience of undertaking due diligence analysis of customer provided data and insights to deliver a compliant solution to meet customer needs and to assess level of risk in solution design Excellent written and verbal communications skills with evidence of having authored and presented detailed proposals to clients A strong influencer, able to inspire and motivate clients and stakeholders to buy into innovative and ambitious customer experience management solutions A creative problem solver, able to look at a situation and generate imaginative but realistic and compliant solutions. Experience of working in a highly commercial environment, where you have been directly involved in pricing and P&L decisions in relation to client management and business case development Knowledge, skills and experience - we are looking for: Work Experience At least 5 years of experience in a similar role in an outsourcing environment, ideally working on Public Sector new business opportunities Competencies and Specific Skills Comprehensive computer skills Takes ownership and accountability Commercially minded People focused Achievement driven Superior analytical ability Superior communication skills Robust and commercially balanced decision-making Flexibility Team player and able to work within close knit team environment Excellent reasoning & judgement Superior leadership skills Self-motivated and can motivate others Strategic and commercial thinker Superior facilitation & presentation skills Continuous improvement mindset About Us Teleperformance is a worldwide leader in multichannel customer experience management. We are experts in the call centre services industry and connect the biggest and most respected brands on the planet with their customers by providing customer care, technical support, customer acquisition, digital solutions, analytics, back-office and other specialized services to ensure consistently positive customer interactions. We've been providing superior customer care for leading brands throughout the world since 1978 and every year we interact with more than 35% of the world's population. We believe in the value of providing the best working environment for the best people, and our reputation as a company that works hard to inspire its employees has been recognized globally. Teleperformance was named a Great Place to Work in various countries, including the UK, and was included in Forbes' 50 Most Trustworthy Companies based in Western Europe, as well as in AON Hewitt Global's Global Best Employers Program. We are an equal opportunities employer and we welcome applications from all suitably qualified persons You can follow us on: Twitter Facebook ..... click apply for full job details

NIKE Inc. is the world's leading designer, marketer, and distributor of authentic athletic footwear, apparel, equipment, and accessories. Founded by Bill Bowerman and Phil Knight in 1972, Nike has grown over the last 50 years into one of the most valuable, most loved and most emulated brands in the world, singular in its ability to create cultural conversation within the world of sports and fashion and far beyond. Nike's mission is to bring inspiration and innovation to every athlete in the world; a mission expressed every day through product design, digital and physical retail consumer experiences, and brand communications. Initiative is Nike's and Jordan brands newly-appointed media agency of record for EMEA, responsible for strategy, integrated media planning and activation, measurement, and data & technology services across 34 countries.Reprise partners with Initiative to create best in class solutions for Nike. Partnering with Nike is an extraordinary opportunity requiring extraordinary talent. Our vision is to build the best integrated team connecting brand and performance to deliver best in class outcomes. The Nike Initiative EMEA team will be a highly diverse team, attracting the sharpest emerging and established media experts across all disciplines in the industry. With the chance to growanddo great work people all over the region will see, admire, and respond to. If you have a body, you are an athlete. Key Responsibilities As a performance Planning Director, you will: Effective leader, with evidence of building teams and processes for high-impact results. Deliver clear, strategic executive summaries. Delivered and defended strategy to a C-suite audience. Lead digital strategy across client campaigns, working closely with the Comms design. Develop smart segmentation and positioning for the strategy. Brief and work with Media craft teams and refine into the holistic strategic direction for clients. Use our proprietary tools, best in class 3rd party platforms and global toolsets to frame the strategy and the key levers and triggers we will use. Ensure our strategies work closely and align to wider client strategy on all channels and campaigns. Desired Skills & Experience Extensive experience with within an agency environment. Strategic knowledge of all digital platforms such as Google, Facebook etc. Advanced understanding of accelerating client targets through paid channels and app campaigns. Demonstrable experience working on enterprise-level media accounts with large ($1m+) budgets. Proven ability to understand high-level client goals and how they translate into strategy when applied via online technologies. Polished presence and presentation skills. Excellent writing skills with an attention to detail. Mastery of Microsoft Excel is required. Working knowledge of Word, and PowerPoint. Ability to multitask and handle other duties as assigned. Experience in working in an international environment. Experience with Ecommerce and Retail. Experience in setting up complex strategies in multiple countries, channels and languages. Responsible for management of direct reports as well as overall development and success of the team. About Us As the global performance marketing agency of IPG Mediabrands, we are obsessed with Customer Flow, the continuous movement of customers along the path to purchase. Our purpose is to help brands build and accelerate Customer Flow, and we offer deep expertise in digital crafts required to move customers along that journey. We do this by unifying our craft experts which include search, social media, SEO, eCommerce, content creation and strategy under a single operating system. Our expert team of specialists delivers integrated initiatives that help the worlds leading brands connect to the people who drive their business forward efficiently and effectively. Reprise is headquartered in New York with over 60 offices around the world and works with brands like Johnson & Johnson, Coca-Cola, Amazon, American Express, Lego & more.At Mediabrands and Kinesso, we celebrate difference and believe this makes us stronger. Mediabrands and Kinesso are equal opportunity employers and committed to championing an inclusive culture that provides a sense of belonging for all our employees. We do not discriminate against any applicant based on age, disability, race, colour, ethnicity, national origin, gender, sexual orientation, gender identity, religion, belief, marital status or any other characteristic protected by law.If you need any adjustments to ensure our recruitment process is fully accessible to you, then please contact us on