About the job Metro Supply Chain is a strategic supply chain solutions partner to some of the world s fastest growing and most reputable organisations. For 50 years, it has excelled at tailoring integrated, data-driven solutions, fuelled by advanced systems and technology, that fulfil complex and challenging distribution needs. Managing 19 million square feet operating out of more than 175 sites across North America and Europe with a team of 9,000, it is one of Canada s largest privately owned supply chain solutions companies. JOB SUMMARY Metro Supply Chain UK are looking for a driven problem solver to join our IT team as a Helpdesk Technician. The person in this role will provide direct support to our business users and will be responsible for prioritising, answering, or re-assigning tickets from our internal and external users, and customers. They will work on end user hardware, such as desktops, laptops and printers, as well as on our business applications. RESPONSIBILITIES: Within the role, the following are the kinds of tasks and responsibilities that will be included. If you spot something that you re not able to do, or you haven t come across before, that is OK. We don t expect candidates to know how to do everything on this list. Ticket Management & Triage Act as the first point of contact for all IT support tickets. Assess, prioritise, and assign tickets appropriately based on impact and urgency. Provide timely updates to users and ensure all issues are logged accurately. Monitor open tickets and chase higher-level assignees to maintain SLA compliance. Escalate unresolved issues to senior technicians or specialist teams when necessary. Network Administration Tasks Create, modify, and disable user accounts across core business systems. Set up user permissions, group memberships, and access rights. Manage users across M365 services to ensure user productivity is achieved. Install and configure printers, network devices, and basic peripherals. Support with system updates, configuration changes, and documentation updates. Hardware Tasks Perform initial laptop and desktop builds using standard images and configuration procedures. Configure user devices with required applications and security tools. Assist with workstation setup including monitors, docking stations, telephony, and other equipment. Diagnose and resolve routine hardware issues including laptops, desktops, printers, and scanners. Carry out printer troubleshooting, error resolution, and connectivity checks. Coordinate with suppliers for repairs or hardware replacements when required. Maintain hardware inventory records and ensure equipment is tracked and updated. Application Support Provide first-level support for business applications, including the Warehouse Management System (WMS). Troubleshoot routine WMS issues (e.g., login problems, scanning issues, basic workflow errors). Escalate complex application problems to the relevant application support or development teams. Service Desk Proactively monitor service desk metrics and contribute to continuous improvement. Identify recurring issues and suggest improvements in processes or documentation. Draft and publish knowledge base articles to proactively help users with common issues. WHAT WE ARE LOOKING FOR: The person in this role needs to be comfortable solving most basic IT problems if they were shown a broken laptop, they would be able to work through a process to find out what the problem is, and then work to fix it without assistance. CORE COMPETENCIES: A strong ability to communicate in written and verbal forms simply. Strong interpersonal skills, with the ability to simplify concepts to ease interaction between technical and non-technical employees. General knowledge of Windows Operating System management and features. General knowledge of core networking concepts, such as IP Address format, DNS name resolution, DHCP registration. Familiarity with basic Windows network diagnostic tools such as ipconfig, ping, nslookup, etc. Good knowledge of physical computer attributes and what their purpose is, e.g. Network ports, CPU / RAM / DISK, WIFI, etc. Why Join Us: Work in an environment where safety is our first priority The opportunity to build a career with a growing company Company sponsored social events Community volunteering Death in Service Medical Cover BUPA Cashplan We are an equal opportunity employer committed to building and fostering a diverse workplace where people feel included and valued. We encourage applications from all qualified individuals. Should you require accommodation for a special ability or need during the recruitment process, please reach out to a member of our Human Resources Team
16/06/2026
Full time
About the job Metro Supply Chain is a strategic supply chain solutions partner to some of the world s fastest growing and most reputable organisations. For 50 years, it has excelled at tailoring integrated, data-driven solutions, fuelled by advanced systems and technology, that fulfil complex and challenging distribution needs. Managing 19 million square feet operating out of more than 175 sites across North America and Europe with a team of 9,000, it is one of Canada s largest privately owned supply chain solutions companies. JOB SUMMARY Metro Supply Chain UK are looking for a driven problem solver to join our IT team as a Helpdesk Technician. The person in this role will provide direct support to our business users and will be responsible for prioritising, answering, or re-assigning tickets from our internal and external users, and customers. They will work on end user hardware, such as desktops, laptops and printers, as well as on our business applications. RESPONSIBILITIES: Within the role, the following are the kinds of tasks and responsibilities that will be included. If you spot something that you re not able to do, or you haven t come across before, that is OK. We don t expect candidates to know how to do everything on this list. Ticket Management & Triage Act as the first point of contact for all IT support tickets. Assess, prioritise, and assign tickets appropriately based on impact and urgency. Provide timely updates to users and ensure all issues are logged accurately. Monitor open tickets and chase higher-level assignees to maintain SLA compliance. Escalate unresolved issues to senior technicians or specialist teams when necessary. Network Administration Tasks Create, modify, and disable user accounts across core business systems. Set up user permissions, group memberships, and access rights. Manage users across M365 services to ensure user productivity is achieved. Install and configure printers, network devices, and basic peripherals. Support with system updates, configuration changes, and documentation updates. Hardware Tasks Perform initial laptop and desktop builds using standard images and configuration procedures. Configure user devices with required applications and security tools. Assist with workstation setup including monitors, docking stations, telephony, and other equipment. Diagnose and resolve routine hardware issues including laptops, desktops, printers, and scanners. Carry out printer troubleshooting, error resolution, and connectivity checks. Coordinate with suppliers for repairs or hardware replacements when required. Maintain hardware inventory records and ensure equipment is tracked and updated. Application Support Provide first-level support for business applications, including the Warehouse Management System (WMS). Troubleshoot routine WMS issues (e.g., login problems, scanning issues, basic workflow errors). Escalate complex application problems to the relevant application support or development teams. Service Desk Proactively monitor service desk metrics and contribute to continuous improvement. Identify recurring issues and suggest improvements in processes or documentation. Draft and publish knowledge base articles to proactively help users with common issues. WHAT WE ARE LOOKING FOR: The person in this role needs to be comfortable solving most basic IT problems if they were shown a broken laptop, they would be able to work through a process to find out what the problem is, and then work to fix it without assistance. CORE COMPETENCIES: A strong ability to communicate in written and verbal forms simply. Strong interpersonal skills, with the ability to simplify concepts to ease interaction between technical and non-technical employees. General knowledge of Windows Operating System management and features. General knowledge of core networking concepts, such as IP Address format, DNS name resolution, DHCP registration. Familiarity with basic Windows network diagnostic tools such as ipconfig, ping, nslookup, etc. Good knowledge of physical computer attributes and what their purpose is, e.g. Network ports, CPU / RAM / DISK, WIFI, etc. Why Join Us: Work in an environment where safety is our first priority The opportunity to build a career with a growing company Company sponsored social events Community volunteering Death in Service Medical Cover BUPA Cashplan We are an equal opportunity employer committed to building and fostering a diverse workplace where people feel included and valued. We encourage applications from all qualified individuals. Should you require accommodation for a special ability or need during the recruitment process, please reach out to a member of our Human Resources Team
"Be the face of IT support in a growing, modern, digitally transforming bank." At Castle Trust Bank we pride ourselves in being a fintech challenger bank, providing specialist property mortgages, retail financial lendingand savings accounts to a variety of customers. We're modernising how we work-strengthening our technology foundations, enhancing colleague experience, and building a high performing digital environment across all our sites. As part of this journey we're looking for a Service Desk Analyst who takes pride in delivering exceptional customer service and high quality technical support in a fast moving, people focused organisation. You'll join a small but highly skilled Service Desk team based in Basingstoke, supporting around 200 colleagues across multiple UK locations. This is a highly visible, hands on role where you'll be the first point of contact for technical issues, troubleshooting, device management, and operational support-making you a key player in ensuring our colleagues can work effectively every day. What you'll deliver As part of our Technology team, you will: Provide friendly, high quality face to face and remote support across Windows 11, corporate tablets, mobile devices, and both COTS and bespoke applications. Build, configure and maintain desktop clients, ensuring a secure and efficient experience for all users. Manage user account creation, moves and changes across our IT systems. Own and resolve incidents and service requests, maintaining SLA performance and delivering a high first time fix rate. Support a hybrid multi cloud environment and contribute to ongoing service improvements. Produce clear and accurate documentation, knowledge articles and process notes. Carry out routine system checks and contribute to project work across the Bank. Provide monthly onsite support in our London office and participate in the out of hours on call rota. You'll have plenty of opportunities to broaden your skills, influence how services are delivered, and help shape continuous improvements across the Technology function. This is a hybrid role based in Basingstoke, with flexibility to work 2 days from home per week. What you'll bring We're looking for someone who is technical, proactive and thrives in a people centric role. In addition: Essential experience & skills Strong working knowledge of Windows 11 and M365. Proven experience with device builds, configuration and management (Autopilot, Intune). Experience supporting tablets, mobiles, and corporate device estates. Understanding of Active Directory and Azure Active Directory (Entra). Basic PowerShell scripting skills. Understanding of networking fundamentals (TCP/IP, DNS, LAN/WAN, VPN). Experience with core services such as File & Print, NTFS permissions, and GPOs. Desirable Experience with patching solutions (WSUS), ITSM tools (FreshService), 8x8 phone systems. Exposure to Azure, AWS, GCP or Hyper V. Experience in a Financial Services environment. Relevant certifications (CompTIA, ITIL Foundation, MTA). Behaviours Highly organised and task driven. Customer focused with strong communication skills. Calm under pressure, adaptable and pragmatic. A team player with a passion for problem solving and continuous learning. Why join Castle Trust Bank? Competitive salary Performance bonus (based on individual and company performance) Generous contributory pension through Hargreaves Lansdown Life Assurance 25 days' holiday + option to buy/sell 5 days Additional paid volunteering day Private healthcare through Equipsme (includes cash back for dental and optical treatment) Free access to BHSF Rise EAP to support colleague health and wellbeing Gym discounts Season ticket travel loans (if applicable) Hybrid working (3 days in Basingstoke) A supportive, inclusive culture where your work has real impact Caught your attention? If so, we'd love to talk to you and tell you more about what it's like to work at Castle Trust Bank - The PlaceToWork! Castle Trust Bank is an equal opportunity employer where we celebrate diversity and are committed to creating an inclusive environment for all our colleagues to thrive. We welcome applications from all and will not discriminate against any status/characteristic protected by law and will always base our decisions on merit. We are proud to support people with disabilities and are committed to be a Disability Confident employer. If you are a person with a disability and meet the minimum criteria for the role you will be offered an interview. Should you require any reasonable adjustment to support you in your application for one of our opportunities, please contact
16/06/2026
Full time
"Be the face of IT support in a growing, modern, digitally transforming bank." At Castle Trust Bank we pride ourselves in being a fintech challenger bank, providing specialist property mortgages, retail financial lendingand savings accounts to a variety of customers. We're modernising how we work-strengthening our technology foundations, enhancing colleague experience, and building a high performing digital environment across all our sites. As part of this journey we're looking for a Service Desk Analyst who takes pride in delivering exceptional customer service and high quality technical support in a fast moving, people focused organisation. You'll join a small but highly skilled Service Desk team based in Basingstoke, supporting around 200 colleagues across multiple UK locations. This is a highly visible, hands on role where you'll be the first point of contact for technical issues, troubleshooting, device management, and operational support-making you a key player in ensuring our colleagues can work effectively every day. What you'll deliver As part of our Technology team, you will: Provide friendly, high quality face to face and remote support across Windows 11, corporate tablets, mobile devices, and both COTS and bespoke applications. Build, configure and maintain desktop clients, ensuring a secure and efficient experience for all users. Manage user account creation, moves and changes across our IT systems. Own and resolve incidents and service requests, maintaining SLA performance and delivering a high first time fix rate. Support a hybrid multi cloud environment and contribute to ongoing service improvements. Produce clear and accurate documentation, knowledge articles and process notes. Carry out routine system checks and contribute to project work across the Bank. Provide monthly onsite support in our London office and participate in the out of hours on call rota. You'll have plenty of opportunities to broaden your skills, influence how services are delivered, and help shape continuous improvements across the Technology function. This is a hybrid role based in Basingstoke, with flexibility to work 2 days from home per week. What you'll bring We're looking for someone who is technical, proactive and thrives in a people centric role. In addition: Essential experience & skills Strong working knowledge of Windows 11 and M365. Proven experience with device builds, configuration and management (Autopilot, Intune). Experience supporting tablets, mobiles, and corporate device estates. Understanding of Active Directory and Azure Active Directory (Entra). Basic PowerShell scripting skills. Understanding of networking fundamentals (TCP/IP, DNS, LAN/WAN, VPN). Experience with core services such as File & Print, NTFS permissions, and GPOs. Desirable Experience with patching solutions (WSUS), ITSM tools (FreshService), 8x8 phone systems. Exposure to Azure, AWS, GCP or Hyper V. Experience in a Financial Services environment. Relevant certifications (CompTIA, ITIL Foundation, MTA). Behaviours Highly organised and task driven. Customer focused with strong communication skills. Calm under pressure, adaptable and pragmatic. A team player with a passion for problem solving and continuous learning. Why join Castle Trust Bank? Competitive salary Performance bonus (based on individual and company performance) Generous contributory pension through Hargreaves Lansdown Life Assurance 25 days' holiday + option to buy/sell 5 days Additional paid volunteering day Private healthcare through Equipsme (includes cash back for dental and optical treatment) Free access to BHSF Rise EAP to support colleague health and wellbeing Gym discounts Season ticket travel loans (if applicable) Hybrid working (3 days in Basingstoke) A supportive, inclusive culture where your work has real impact Caught your attention? If so, we'd love to talk to you and tell you more about what it's like to work at Castle Trust Bank - The PlaceToWork! Castle Trust Bank is an equal opportunity employer where we celebrate diversity and are committed to creating an inclusive environment for all our colleagues to thrive. We welcome applications from all and will not discriminate against any status/characteristic protected by law and will always base our decisions on merit. We are proud to support people with disabilities and are committed to be a Disability Confident employer. If you are a person with a disability and meet the minimum criteria for the role you will be offered an interview. Should you require any reasonable adjustment to support you in your application for one of our opportunities, please contact
Go back NICE - The National Institute for Health and Care Excellence Lead Developer - CRM & Power Platform The closing date is 28 June 2026 Do you want to do meaningful work that makes a genuine difference to society? Our main purpose here at The National Institute for Health and Care Excellence (NICE) is to improve health and wellbeing by putting science and evidence at the heart of health and care decision making. As an organisation we all collaborate to achieve this goal by empowering our workforce to do great things! Notes on completing your application: As part of our commitment to fairness, transparency, and personal integrity, we ask all applicants to ensure that their job applications reflect their own experiences, skills, and motivations. Applications that provide tangible examples of real life experience with delivered outcomes are more likely to meet the standards of our shortlisting criteria. While AI tools can support spelling, grammar, or formatting, we expect that the content of your application is written by you. This helps us get to know the real you and ensures that our recruitment process remains equitable and meaningful for everyone. Please note that this role may not be eligible for sponsorship under the Skilled Worker route. Please refer to the DirectGov website for more information on eligibility. We reserve the right to close adverts early should we receive sufficient applications, so please don't delay your submission. Main duties of the job This is a senior hands on leadership role, requiring deep specialist expertise, strong technical decision making, and the ability to guide teams in delivering secure, high quality solutions. You will shape delivery standards, influence architectural direction, and ensure solutions meet organisational, NHS and statutory requirements. What you will do / bring to the role: Lead the design and development of Microsoft Power Platform business solutions built with Dynamics 365, Dataverse, Power Apps, Power Automate, CoPilot Studio, M365, Azure. Work within agile delivery teams with product owners, architects, engineers, and business stakeholders to translate complex needs into effective technical solutions. Ensure live services are operated and supported effectively in line with ITIL principles and processes. Build backlogs to support live service maintenance and delivery, including non functional and functional upgrades and enhancements. Mentor and support developers and technical specialists, helping to build capability and technical excellence across the engineering community. About us The Engineering team at NICE designs, builds, and runs the digital services that underpin the nationally relied upon health and care guidance used by millions of people. The team creates secure, reliable software that supports both internal guidance production and public facing services such as the NICE website, BNF, and Clinical Knowledge Summaries. Engineers work collaboratively in multidisciplinary teams, applying DevOps and secure by design principles to continuously improve live services and deliver meaningful digital outcomes. We can offer you a great place to work with good benefits, flexible working, and a supportive, friendly, and inclusive environment. Benefits Generous NHS Pension - secure your future with one of the most rewarding pension schemes in the UK. Flexible working - enjoy a healthy work life balance with options like remote working, compressed hours and flexible start/finish times. Exclusive discounts - save on shopping, dining and more with a Blue Light Card. Time to recharge - start with 27 days' annual leave plus bank holidays. Inclusive staff networks - join supportive communities like Women in NICE, Race Equality Network, Disability Advocacy and NICE and Proud - we celebrate diversity. Tailored development - grow your career with personalised learning and development opportunities. Job responsibilities To be considered for this role, you should be able to particularly demonstrate the person specification criteria in the job advert in your application. However, applicants should be able to demonstrate all essential criteria through the entirety of the recruitment process to be considered for the job. Please see job description attached for full list of responsibilities. Person Specification Education/Qualifications Holds highly developed specialist knowledge and expertise acquired through master's degree level or equivalent qualification/experience. Additionally holds specialist knowledge of the relevant area(s) of expertise as outlined in the person specification, acquired through relevant practical experience and training/development e.g. Dynamics 365 Functional Consultant (Sales) Power Platform Functional Consultant. Experience / skills Describe how you have designed and implemented an MS Dynamics or PowerPlatform solution for customer management that enabled business benefits. Describe how you have worked with business teams to model a workflow and then design a solution. Describe your experience of working within agile multidisciplinary teams and how your technical expertise contributed to successful outcomes. Describe a situation where you have worked with a non technical stakeholder who had requirements that were not realistic. How did you manage this and what was the outcome? Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. NICE - The National Institute for Health and Care Excellence £57,528 to £64,750 a year, pro rata. Contract Permanent Working pattern Full time, Flexible working, Compressed hours
15/06/2026
Full time
Go back NICE - The National Institute for Health and Care Excellence Lead Developer - CRM & Power Platform The closing date is 28 June 2026 Do you want to do meaningful work that makes a genuine difference to society? Our main purpose here at The National Institute for Health and Care Excellence (NICE) is to improve health and wellbeing by putting science and evidence at the heart of health and care decision making. As an organisation we all collaborate to achieve this goal by empowering our workforce to do great things! Notes on completing your application: As part of our commitment to fairness, transparency, and personal integrity, we ask all applicants to ensure that their job applications reflect their own experiences, skills, and motivations. Applications that provide tangible examples of real life experience with delivered outcomes are more likely to meet the standards of our shortlisting criteria. While AI tools can support spelling, grammar, or formatting, we expect that the content of your application is written by you. This helps us get to know the real you and ensures that our recruitment process remains equitable and meaningful for everyone. Please note that this role may not be eligible for sponsorship under the Skilled Worker route. Please refer to the DirectGov website for more information on eligibility. We reserve the right to close adverts early should we receive sufficient applications, so please don't delay your submission. Main duties of the job This is a senior hands on leadership role, requiring deep specialist expertise, strong technical decision making, and the ability to guide teams in delivering secure, high quality solutions. You will shape delivery standards, influence architectural direction, and ensure solutions meet organisational, NHS and statutory requirements. What you will do / bring to the role: Lead the design and development of Microsoft Power Platform business solutions built with Dynamics 365, Dataverse, Power Apps, Power Automate, CoPilot Studio, M365, Azure. Work within agile delivery teams with product owners, architects, engineers, and business stakeholders to translate complex needs into effective technical solutions. Ensure live services are operated and supported effectively in line with ITIL principles and processes. Build backlogs to support live service maintenance and delivery, including non functional and functional upgrades and enhancements. Mentor and support developers and technical specialists, helping to build capability and technical excellence across the engineering community. About us The Engineering team at NICE designs, builds, and runs the digital services that underpin the nationally relied upon health and care guidance used by millions of people. The team creates secure, reliable software that supports both internal guidance production and public facing services such as the NICE website, BNF, and Clinical Knowledge Summaries. Engineers work collaboratively in multidisciplinary teams, applying DevOps and secure by design principles to continuously improve live services and deliver meaningful digital outcomes. We can offer you a great place to work with good benefits, flexible working, and a supportive, friendly, and inclusive environment. Benefits Generous NHS Pension - secure your future with one of the most rewarding pension schemes in the UK. Flexible working - enjoy a healthy work life balance with options like remote working, compressed hours and flexible start/finish times. Exclusive discounts - save on shopping, dining and more with a Blue Light Card. Time to recharge - start with 27 days' annual leave plus bank holidays. Inclusive staff networks - join supportive communities like Women in NICE, Race Equality Network, Disability Advocacy and NICE and Proud - we celebrate diversity. Tailored development - grow your career with personalised learning and development opportunities. Job responsibilities To be considered for this role, you should be able to particularly demonstrate the person specification criteria in the job advert in your application. However, applicants should be able to demonstrate all essential criteria through the entirety of the recruitment process to be considered for the job. Please see job description attached for full list of responsibilities. Person Specification Education/Qualifications Holds highly developed specialist knowledge and expertise acquired through master's degree level or equivalent qualification/experience. Additionally holds specialist knowledge of the relevant area(s) of expertise as outlined in the person specification, acquired through relevant practical experience and training/development e.g. Dynamics 365 Functional Consultant (Sales) Power Platform Functional Consultant. Experience / skills Describe how you have designed and implemented an MS Dynamics or PowerPlatform solution for customer management that enabled business benefits. Describe how you have worked with business teams to model a workflow and then design a solution. Describe your experience of working within agile multidisciplinary teams and how your technical expertise contributed to successful outcomes. Describe a situation where you have worked with a non technical stakeholder who had requirements that were not realistic. How did you manage this and what was the outcome? Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. NICE - The National Institute for Health and Care Excellence £57,528 to £64,750 a year, pro rata. Contract Permanent Working pattern Full time, Flexible working, Compressed hours
Role Overview The primary responsibility of a Service Desk Analyst is to be the primary point of contact for internal users needing technical support, responsible for accurate ticket logging, troubleshooting, and resolving issues related to hardware, software, and networks. Key duties include acting as a liaison between users and IT, managing a ticketing system, providing first line support through phone, live chat or email, escalating complex problems to higher level support, and contributing to the knowledge base. Role Responsibilities Provide appropriate technical support to resolve/log IT related incidents and service requests on first contact using the ServiceNow IT Service Management portal. Provide accurate answers that can be understood by business users. Ensure incidents and service requests have been dealt with to business users' satisfaction. Work with suppliers and internal IT departments to provide business users with status updates as defined in the Service Level Agreement (SLA). Have knowledge and understanding of SLA content and Service Desk processes and procedures. Document, maintain, use, and share appropriate product and services knowledge and learn about new products and services as required. Have a clear understanding of escalation and major incident processes. Actively work with appropriate teams to pre empt service issues and minimise impact to business users. Contribute to and keep up to date process and procedure documentation. Keep up to date with developments within the organisation that may impact user experience. Drive innovation within the team and wider organisation with generative AI and automation tooling. Competences General knowledge of desktop, networking, server, voice & communications infrastructure. Windows 10/11 operating systems. Microsoft M365 Copilot, Exchange, Intune, Office 365, PowerShell and Active Directory. ITSM process automation and workflows. AWS Workspaces and AWS technology. Okta or similar MFA technology. Intermediate to advanced knowledge of Microsoft Office (Word, Excel, PowerPoint, Outlook). Working knowledge of generative AI. Knowledge of common applications and hardware. Relevant industry certifications (e.g., Microsoft MCP, MCSA or individual Microsoft specialist training such as Excel, Word, PowerPoint, Outlook or ITSM products). Experience Essential: University degree or diploma in Computer Science or solid experience in a Service Desk / Help Desk role. Experience in a customer services environment, preferably within an investment banking organization. Good experience using best practice IT Service Management tools to log and manage user calls and provide first time resolution where practical. Experience with ServiceNow preferred. Desired Professional Qualifications ITIL v3/v4 foundation, Service Desk Institute SDA or equivalent ITSM qualification. Special Job Requirements Shift rota basis. Occasional bank holiday working required. Band & Level Support, 3
14/06/2026
Full time
Role Overview The primary responsibility of a Service Desk Analyst is to be the primary point of contact for internal users needing technical support, responsible for accurate ticket logging, troubleshooting, and resolving issues related to hardware, software, and networks. Key duties include acting as a liaison between users and IT, managing a ticketing system, providing first line support through phone, live chat or email, escalating complex problems to higher level support, and contributing to the knowledge base. Role Responsibilities Provide appropriate technical support to resolve/log IT related incidents and service requests on first contact using the ServiceNow IT Service Management portal. Provide accurate answers that can be understood by business users. Ensure incidents and service requests have been dealt with to business users' satisfaction. Work with suppliers and internal IT departments to provide business users with status updates as defined in the Service Level Agreement (SLA). Have knowledge and understanding of SLA content and Service Desk processes and procedures. Document, maintain, use, and share appropriate product and services knowledge and learn about new products and services as required. Have a clear understanding of escalation and major incident processes. Actively work with appropriate teams to pre empt service issues and minimise impact to business users. Contribute to and keep up to date process and procedure documentation. Keep up to date with developments within the organisation that may impact user experience. Drive innovation within the team and wider organisation with generative AI and automation tooling. Competences General knowledge of desktop, networking, server, voice & communications infrastructure. Windows 10/11 operating systems. Microsoft M365 Copilot, Exchange, Intune, Office 365, PowerShell and Active Directory. ITSM process automation and workflows. AWS Workspaces and AWS technology. Okta or similar MFA technology. Intermediate to advanced knowledge of Microsoft Office (Word, Excel, PowerPoint, Outlook). Working knowledge of generative AI. Knowledge of common applications and hardware. Relevant industry certifications (e.g., Microsoft MCP, MCSA or individual Microsoft specialist training such as Excel, Word, PowerPoint, Outlook or ITSM products). Experience Essential: University degree or diploma in Computer Science or solid experience in a Service Desk / Help Desk role. Experience in a customer services environment, preferably within an investment banking organization. Good experience using best practice IT Service Management tools to log and manage user calls and provide first time resolution where practical. Experience with ServiceNow preferred. Desired Professional Qualifications ITIL v3/v4 foundation, Service Desk Institute SDA or equivalent ITSM qualification. Special Job Requirements Shift rota basis. Occasional bank holiday working required. Band & Level Support, 3
Service Desk AnalystApplylocations: Belfasttime type: Full timeposted on: Posted Todayjob requisition id: R5459The TP ICAP Group is a world leading provider of market infrastructure.Our purpose is to provide clients with access to global financial and commodities markets, improving price discovery, liquidity, and distribution of data, through responsible and innovative solutions.Through our people and technology, we connect clients to superior liquidity and data solutions.The Group is home to a stable of premium brands. Collectively, TP ICAP is the largest interdealer broker in the world by revenue, the number one Energy & Commodities broker in the world, the world's leading provider of OTC data, and an award winning all-to-all trading platform.The Group operates from more than 60 offices in 27 countries. We are 5,300 people strong. We work as one to achieve our vision of being the world's most trusted, innovative, liquidity and data solutions specialist. Role Overview The primary responsibility of a Service Desk Analyst is to be the primary point of contact for internal users needing technical support, responsible for accurate ticket logging, troubleshooting, and resolving issues related to hardware, software, and networks etc. Key duties include acting as a liaison between users and IT, managing a ticketing system, providing first-line support through phone, live chat or email, escalating complex problems to higher-level support, and contributing to the knowledge base. Role Responsibilities Provide appropriate technical support to resolve/log IT related Incidents and Service Requests on first contact where appropriate using the Service Now IT Service Management portal. Provide accurate answers that can be understood by Business users. Ensure that Incidents and Service Requests have been dealt with to the Business users satisfaction Work with suppliers and internal IT departments to provide Business users with status updates as defined in the Service Level Agreement (SLA). Have knowledge and understanding of the contents of the SLA and the Service Desk's processes and procedures. Document, maintain, use and share appropriate product and services knowledge and learn about new products and services as required. Have a clear understanding of the escalation and Major Incident processes. Actively work with appropriate teams to pre-empt service issues and minimise the impact of service issues to Business users. Document, maintain, use and share appropriate product and services knowledge and learn about new products and services as required as well as adding to and maintaining the Knowledge Base. Be aware of the IT organisations strategic aims, policies, processes and procedures so that the users receive consistent messages. Contribute to and follow up-to-date process and procedure documentation Ensure that Incidents and Service Requests have been dealt with to the Business users' satisfaction. To keep up-to-date with developments within the organisation that may have an impact on the user experience. Drive innovation within the team and wider organisation with generative AI and automation tooling. Competences: General knowledge of Desktop, Networking, Server, Voice & Communications Infrastructure. Windows 10/11 Operating systems Microsoft M365 Copilot, Exchange, Intune, Office 365, PowerShell and Active Directory ITSM process automation and workflows AWS Workspaces and AWS Technology Okta or similar MFA Technology Intermediate to advanced knowledge of Microsoft Office (Word, Excel, PowerPoint, Outlook) Working knowledge of Generative AI Knowledge of common applications and hardware. Relevant industry certifications may include Microsoft MCP, MCSA or individual Microsoft specialist training such as Excel, Word, PowerPoint, Outlook or ITSM products Experience: Essential University degree or Diploma in the field of Computer Science and /or solid experience in a Service Desk / Help Desk role. Experience in a Customer Services environment, preferably within Investment Banking organisation Good experience of using best practice IT Service Management tools to log and manage user calls and provide first time resolution where practical. Experience of Service Now is preferred.Desired Professional Qualifications: ITIL v3/v4 foundation, Service Desk Institute SDA or equivalent ITSM qualification. Special Job Requirements: Shift rota basis Occasional Bank holiday working requirement Band & level: Support, 3 Not The Perfect Fit? Concerned that you may not meet the criteria precisely? At TP ICAP, we wholeheartedly believe in fostering inclusivity and cultivating a work environment where everyone can flourish, regardless of your personal or professional background. If you are enthusiastic about this role but find that your experience doesn't align perfectly with every aspect of the job description, we strongly encourage you to apply. You may be the ideal candidate for this position or another opportunity within our organisation. Our dedicated Talent Acquisition team is here to assist you in recognising how your unique skills and abilities can be a valuable contribution. Don't hesitate to take the leap and explore the possibilities. Your potential is what truly matters to us. Company Statement We know that the best innovation happens when diverse people with different perspectives and skills work together in an inclusive atmosphere. That's why we're building a culture where everyone plays a part in making people feel welcome, ready and willing to contribute. TP ICAP Accord - our Employee Network - is a central to this. As well as representing specific groups, TP ICAP Accord helps increase awareness, collaboration, shares best practice, and holds our firm to account for driving continuous cultural improvement. Location UK - City Quays - Belfast
14/06/2026
Full time
Service Desk AnalystApplylocations: Belfasttime type: Full timeposted on: Posted Todayjob requisition id: R5459The TP ICAP Group is a world leading provider of market infrastructure.Our purpose is to provide clients with access to global financial and commodities markets, improving price discovery, liquidity, and distribution of data, through responsible and innovative solutions.Through our people and technology, we connect clients to superior liquidity and data solutions.The Group is home to a stable of premium brands. Collectively, TP ICAP is the largest interdealer broker in the world by revenue, the number one Energy & Commodities broker in the world, the world's leading provider of OTC data, and an award winning all-to-all trading platform.The Group operates from more than 60 offices in 27 countries. We are 5,300 people strong. We work as one to achieve our vision of being the world's most trusted, innovative, liquidity and data solutions specialist. Role Overview The primary responsibility of a Service Desk Analyst is to be the primary point of contact for internal users needing technical support, responsible for accurate ticket logging, troubleshooting, and resolving issues related to hardware, software, and networks etc. Key duties include acting as a liaison between users and IT, managing a ticketing system, providing first-line support through phone, live chat or email, escalating complex problems to higher-level support, and contributing to the knowledge base. Role Responsibilities Provide appropriate technical support to resolve/log IT related Incidents and Service Requests on first contact where appropriate using the Service Now IT Service Management portal. Provide accurate answers that can be understood by Business users. Ensure that Incidents and Service Requests have been dealt with to the Business users satisfaction Work with suppliers and internal IT departments to provide Business users with status updates as defined in the Service Level Agreement (SLA). Have knowledge and understanding of the contents of the SLA and the Service Desk's processes and procedures. Document, maintain, use and share appropriate product and services knowledge and learn about new products and services as required. Have a clear understanding of the escalation and Major Incident processes. Actively work with appropriate teams to pre-empt service issues and minimise the impact of service issues to Business users. Document, maintain, use and share appropriate product and services knowledge and learn about new products and services as required as well as adding to and maintaining the Knowledge Base. Be aware of the IT organisations strategic aims, policies, processes and procedures so that the users receive consistent messages. Contribute to and follow up-to-date process and procedure documentation Ensure that Incidents and Service Requests have been dealt with to the Business users' satisfaction. To keep up-to-date with developments within the organisation that may have an impact on the user experience. Drive innovation within the team and wider organisation with generative AI and automation tooling. Competences: General knowledge of Desktop, Networking, Server, Voice & Communications Infrastructure. Windows 10/11 Operating systems Microsoft M365 Copilot, Exchange, Intune, Office 365, PowerShell and Active Directory ITSM process automation and workflows AWS Workspaces and AWS Technology Okta or similar MFA Technology Intermediate to advanced knowledge of Microsoft Office (Word, Excel, PowerPoint, Outlook) Working knowledge of Generative AI Knowledge of common applications and hardware. Relevant industry certifications may include Microsoft MCP, MCSA or individual Microsoft specialist training such as Excel, Word, PowerPoint, Outlook or ITSM products Experience: Essential University degree or Diploma in the field of Computer Science and /or solid experience in a Service Desk / Help Desk role. Experience in a Customer Services environment, preferably within Investment Banking organisation Good experience of using best practice IT Service Management tools to log and manage user calls and provide first time resolution where practical. Experience of Service Now is preferred.Desired Professional Qualifications: ITIL v3/v4 foundation, Service Desk Institute SDA or equivalent ITSM qualification. Special Job Requirements: Shift rota basis Occasional Bank holiday working requirement Band & level: Support, 3 Not The Perfect Fit? Concerned that you may not meet the criteria precisely? At TP ICAP, we wholeheartedly believe in fostering inclusivity and cultivating a work environment where everyone can flourish, regardless of your personal or professional background. If you are enthusiastic about this role but find that your experience doesn't align perfectly with every aspect of the job description, we strongly encourage you to apply. You may be the ideal candidate for this position or another opportunity within our organisation. Our dedicated Talent Acquisition team is here to assist you in recognising how your unique skills and abilities can be a valuable contribution. Don't hesitate to take the leap and explore the possibilities. Your potential is what truly matters to us. Company Statement We know that the best innovation happens when diverse people with different perspectives and skills work together in an inclusive atmosphere. That's why we're building a culture where everyone plays a part in making people feel welcome, ready and willing to contribute. TP ICAP Accord - our Employee Network - is a central to this. As well as representing specific groups, TP ICAP Accord helps increase awareness, collaboration, shares best practice, and holds our firm to account for driving continuous cultural improvement. Location UK - City Quays - Belfast
Arbuthnot Latham has been associated with banking since 1833. We combine private and commercial banking, wealth planning and investment management. We believe in traditional relationship and service led banking powered by modern technology. Job Purpose This role is for a Microsoft 365 Specialist with a specialist focus on Identity and Access Management, this role will provide end to end administration and maintenance of Microsoft 365 applications, including technical issues and requests for Microsoft 365 related applications with a specific focus on Identity and Access Management across the enterprise estate. The role will also take ownership of the identity lifecycle processes, access governance, and will support compliance and audit requirements across the Microsoft 365 and EntraID estate. Job Description Key Responsibilities Review, enhance and manage the Role Based Access Management (RBAC) configuration as well as onboarding and deploying enhanced RBAC across the estate. Conditional Access policy design & management. Privileged Identity Management (PIM) administration and support of our Supporting Zero Trust strategy. Provide professional and proactive administration for Microsoft 365 applications. Develop and implement changes within the M365 platform. Champion Microsoft 365 based solutions embracing new functionality and increasing user adoption. Liaise with internal customers to ensure that business requirements of the application are fulfilled. Collaborate with other teams to develop system integrations, data migration and automated testing. Address machine identity and secrets hygiene as an ongoing implementation activity. Establish operational runbooks, monitoring and audit/logging for compliance, risk and incident response. Perform secrets and privileged account discovery, normalization and vaulting. Use discovery to inventory privileged accounts/secrets, define folder/template hierarchy and import/clean accounts before onboarding into the vault. Implement automated rotation and lifecycle controls for secrets and machine credentials. Automate credential rotation, integrate with CI/CD and workload platforms, and plan for synchronized rotation where workloads consume credentials in multiple locations. Configure access policies, conditional controls and enforce least privilege in the platform. Define role/group templates, conditional/step up policies and RBAC/approver workflows, minimizing custom code and templating configurations for scalability. Key Interfaces IT Team in particular the IT Infrastructure and Operations team and service desk. Operational Resiliency Team All business areas across the Group 3rd party suppliers Microsoft Account Management Team Person Specification Knowledge / Experience Microsoft 365 certification, with demonstrable experience delivering Microsoft 365 solutions in a fast paced environment. Significant experience of Microsoft 365 Administration, including IDAM, the Microsoft Admin Centre's, SharePoint and other core apps. Understand M365 Teams integration capabilities with M365, SharePoint Online and Third Party Apps. Experience maintaining a thorough understanding of existing and emerging Microsoft 365 core technologies. Experience of producing high quality documentation and user guides for the wider business. Experience in undertaking business impact assessments for major M365 updates, as well as analysing complex technical issues and proposing appropriate solutions. Experience of working with third party providers e.g. Microsoft technical support, Consultancies etc. Experience administering EntraID Conditional Access, PIM, Custom Security Attributes, Access Packages (EPM) Experience with identity governance frameworks (e.g., JML workflows, access reviews). Experience with Microsoft Graph API. Experience of working with KeyCloak identity platform. IDAM configuration based on the Microsoft EntraID platform, Microsoft Active Directory as well as other 3rd party providers. Experience of working with and gaining ISO27001 adoption. Working knowledge and hands on platform configuration (PAM/AM/IGA), scripting for integrations, CI/CD/DevOps familiarity, secrets/certificate lifecycle knowledge, testing and observability tooling, vendor/partner management, and the ability to translate technical outcomes into outcome driven metrics. Qualifications Minimum of one below is required: Microsoft Certified: M365 Administrator Microsoft Certified: Identity and Access Administrator Associate Below are desirable: ITIL V4 KeyCloak Problem Solving & Judgment Customer Focus Planning & Reviewing Performance Focus Expert Knowledge Communication & Confidence About Us Life, Work and Benefits At Arbuthnot Latham, we seek proactive individuals who embrace high standards and bring the energy needed to drive success. In return, you can thrive in a dynamic environment that values your innovative ideas and provides the stability and support for your personal and professional growth. Our human scale ethos means that everyone is recognised as an individual, not just a number, creating a workplace where you truly belong and thrive. As a service led, relationship driven bank, in person collaboration and wellbeing are important to us and drives our inclusive culture. With this in mind, our Agile Working Policy offers one day a week working from home. Competitive holiday allowance with the ability to buy / sell / rollover up to five days per year Pension via market leading provider 4x Life Assurance Discretionary Bonus Access to a suite of flexible benefits including Cycle to Work Scheme, Gym Scheme, Health Assessment, Season Ticket / Travel loans and Dental insurance as well as other discounts / vouchers Data Privacy and Reasonable adjustments We take keeping your data security seriously. For more detail on how we may keep your data please refer to our Privacy Notice Reasonable adjustments : Please let us know of any adjustments or arrangements that you may need to help you apply to this role or that will help you during the recruitment process. If you wish to discuss any particular requirements or concerns you have because of a disability or medical condition please contact us . Information you provide about any disability or medical condition will remain confidential unless it is necessary to disclose it to other members of staff or outside agencies to ensure the health and safety of yourself and others, or to implement the adjustments you require. In these circumstances we will first discuss with you how and to whom the information may be disclosed.
13/06/2026
Full time
Arbuthnot Latham has been associated with banking since 1833. We combine private and commercial banking, wealth planning and investment management. We believe in traditional relationship and service led banking powered by modern technology. Job Purpose This role is for a Microsoft 365 Specialist with a specialist focus on Identity and Access Management, this role will provide end to end administration and maintenance of Microsoft 365 applications, including technical issues and requests for Microsoft 365 related applications with a specific focus on Identity and Access Management across the enterprise estate. The role will also take ownership of the identity lifecycle processes, access governance, and will support compliance and audit requirements across the Microsoft 365 and EntraID estate. Job Description Key Responsibilities Review, enhance and manage the Role Based Access Management (RBAC) configuration as well as onboarding and deploying enhanced RBAC across the estate. Conditional Access policy design & management. Privileged Identity Management (PIM) administration and support of our Supporting Zero Trust strategy. Provide professional and proactive administration for Microsoft 365 applications. Develop and implement changes within the M365 platform. Champion Microsoft 365 based solutions embracing new functionality and increasing user adoption. Liaise with internal customers to ensure that business requirements of the application are fulfilled. Collaborate with other teams to develop system integrations, data migration and automated testing. Address machine identity and secrets hygiene as an ongoing implementation activity. Establish operational runbooks, monitoring and audit/logging for compliance, risk and incident response. Perform secrets and privileged account discovery, normalization and vaulting. Use discovery to inventory privileged accounts/secrets, define folder/template hierarchy and import/clean accounts before onboarding into the vault. Implement automated rotation and lifecycle controls for secrets and machine credentials. Automate credential rotation, integrate with CI/CD and workload platforms, and plan for synchronized rotation where workloads consume credentials in multiple locations. Configure access policies, conditional controls and enforce least privilege in the platform. Define role/group templates, conditional/step up policies and RBAC/approver workflows, minimizing custom code and templating configurations for scalability. Key Interfaces IT Team in particular the IT Infrastructure and Operations team and service desk. Operational Resiliency Team All business areas across the Group 3rd party suppliers Microsoft Account Management Team Person Specification Knowledge / Experience Microsoft 365 certification, with demonstrable experience delivering Microsoft 365 solutions in a fast paced environment. Significant experience of Microsoft 365 Administration, including IDAM, the Microsoft Admin Centre's, SharePoint and other core apps. Understand M365 Teams integration capabilities with M365, SharePoint Online and Third Party Apps. Experience maintaining a thorough understanding of existing and emerging Microsoft 365 core technologies. Experience of producing high quality documentation and user guides for the wider business. Experience in undertaking business impact assessments for major M365 updates, as well as analysing complex technical issues and proposing appropriate solutions. Experience of working with third party providers e.g. Microsoft technical support, Consultancies etc. Experience administering EntraID Conditional Access, PIM, Custom Security Attributes, Access Packages (EPM) Experience with identity governance frameworks (e.g., JML workflows, access reviews). Experience with Microsoft Graph API. Experience of working with KeyCloak identity platform. IDAM configuration based on the Microsoft EntraID platform, Microsoft Active Directory as well as other 3rd party providers. Experience of working with and gaining ISO27001 adoption. Working knowledge and hands on platform configuration (PAM/AM/IGA), scripting for integrations, CI/CD/DevOps familiarity, secrets/certificate lifecycle knowledge, testing and observability tooling, vendor/partner management, and the ability to translate technical outcomes into outcome driven metrics. Qualifications Minimum of one below is required: Microsoft Certified: M365 Administrator Microsoft Certified: Identity and Access Administrator Associate Below are desirable: ITIL V4 KeyCloak Problem Solving & Judgment Customer Focus Planning & Reviewing Performance Focus Expert Knowledge Communication & Confidence About Us Life, Work and Benefits At Arbuthnot Latham, we seek proactive individuals who embrace high standards and bring the energy needed to drive success. In return, you can thrive in a dynamic environment that values your innovative ideas and provides the stability and support for your personal and professional growth. Our human scale ethos means that everyone is recognised as an individual, not just a number, creating a workplace where you truly belong and thrive. As a service led, relationship driven bank, in person collaboration and wellbeing are important to us and drives our inclusive culture. With this in mind, our Agile Working Policy offers one day a week working from home. Competitive holiday allowance with the ability to buy / sell / rollover up to five days per year Pension via market leading provider 4x Life Assurance Discretionary Bonus Access to a suite of flexible benefits including Cycle to Work Scheme, Gym Scheme, Health Assessment, Season Ticket / Travel loans and Dental insurance as well as other discounts / vouchers Data Privacy and Reasonable adjustments We take keeping your data security seriously. For more detail on how we may keep your data please refer to our Privacy Notice Reasonable adjustments : Please let us know of any adjustments or arrangements that you may need to help you apply to this role or that will help you during the recruitment process. If you wish to discuss any particular requirements or concerns you have because of a disability or medical condition please contact us . Information you provide about any disability or medical condition will remain confidential unless it is necessary to disclose it to other members of staff or outside agencies to ensure the health and safety of yourself and others, or to implement the adjustments you require. In these circumstances we will first discuss with you how and to whom the information may be disclosed.
Sword is a leading provider of business technology solutions within the Energy, Public and Finance Sectors, driving real transformation change within our clients. We use proven technology, specialist teams and domain expertise to build solid technical foundations across platforms, data and business applications. We have a passion for using technology to solve business problems, working in partnership with our clients to help in achieving their goals. About the role: This Desktop Support Analyst role will be working within our Desktop Services team, getting the opportunity to work with talented individuals who deliver Information Technology and Data Management solutions, leveraging the latest developments in systems and technology, whilst delivering a consistently first-class service to our customers. Key skills and experience relevant to this role: Providing remote and face to face support to customers in a professional, knowledgeable manner, Ensuring that incidents and support requests are responded to in a timely manner and all escalations are logged and assigned to the correct team, Working in conjunction with other IT teams and the business to ensure the successful resolution of any desktop related issues. To be considered for this opportunity you should be able to demonstrate: Experience in an SLA driven, ticketed Service Desk or 1st / 2nd Line role, Well-developed IT troubleshooting skills. Ideally, you'll have gained experience in a range of the following key skillsets, Knowledge of Microsoft Windows Operating Systems, End user compute M365, Software Application support, Active Directory and Exchange, Hardware installation, imaging and upgrades, printers and AV equipment, Networking and VOIP, Experience of building and maintaining excellent relationships with customers, ITIL Foundation V3 qualification or a willingness to undertake relevant training. At Sword, our core values and culture are based on caring about our people, investing in training and career development and building inclusive teams where we are all encouraged to contribute to achieve success. We offer comprehensive benefits designed to support your professional development and enhance your overall quality of life. In addition to a Competitive Salary, here's what you can expect as part of our benefits package: Personalised Career Development: We create a development plan customised to your goals and aspirations, with a range of learning and development opportunities within a culture that encourages growth. Flexible working: Flexible work arrangements to support your work-life balance. We can't promise to always be able to meet every request, however are keen to discuss your individual preferences to make it work where we can. A Fantastic Benefits Package: This includes generous annual leave allowance, enhanced family friendly benefits, pension scheme, access to private health, well-being, and insurance schemes, an employee assistance programme, discounted cash plan and more . At Sword we are dedicated to fostering a diverse and inclusive workplace and are proud to be an equal opportunities employer, ensuring that all applicants receive fair and equal consideration for employment, regardless of whether they meet every requirement. If you don't tick all the boxes but feel you have some of the relevant skills and experience we're looking for, please do consider applying and highlight your transferable skills and experience. We embrace diversity in all its forms, valuing individuals regardless of age, disability, gender identity or reassignment, marital or civil partner status, pregnancy or maternity status, race, colour, nationality, ethnic or national origin, religion or belief, sex or sexual orientation. Your perspective and potential are important to us. If we can do anything to help make the hiring process more accessible, please let our talent acquisition team know when you apply so we can support any adjustments.
13/06/2026
Full time
Sword is a leading provider of business technology solutions within the Energy, Public and Finance Sectors, driving real transformation change within our clients. We use proven technology, specialist teams and domain expertise to build solid technical foundations across platforms, data and business applications. We have a passion for using technology to solve business problems, working in partnership with our clients to help in achieving their goals. About the role: This Desktop Support Analyst role will be working within our Desktop Services team, getting the opportunity to work with talented individuals who deliver Information Technology and Data Management solutions, leveraging the latest developments in systems and technology, whilst delivering a consistently first-class service to our customers. Key skills and experience relevant to this role: Providing remote and face to face support to customers in a professional, knowledgeable manner, Ensuring that incidents and support requests are responded to in a timely manner and all escalations are logged and assigned to the correct team, Working in conjunction with other IT teams and the business to ensure the successful resolution of any desktop related issues. To be considered for this opportunity you should be able to demonstrate: Experience in an SLA driven, ticketed Service Desk or 1st / 2nd Line role, Well-developed IT troubleshooting skills. Ideally, you'll have gained experience in a range of the following key skillsets, Knowledge of Microsoft Windows Operating Systems, End user compute M365, Software Application support, Active Directory and Exchange, Hardware installation, imaging and upgrades, printers and AV equipment, Networking and VOIP, Experience of building and maintaining excellent relationships with customers, ITIL Foundation V3 qualification or a willingness to undertake relevant training. At Sword, our core values and culture are based on caring about our people, investing in training and career development and building inclusive teams where we are all encouraged to contribute to achieve success. We offer comprehensive benefits designed to support your professional development and enhance your overall quality of life. In addition to a Competitive Salary, here's what you can expect as part of our benefits package: Personalised Career Development: We create a development plan customised to your goals and aspirations, with a range of learning and development opportunities within a culture that encourages growth. Flexible working: Flexible work arrangements to support your work-life balance. We can't promise to always be able to meet every request, however are keen to discuss your individual preferences to make it work where we can. A Fantastic Benefits Package: This includes generous annual leave allowance, enhanced family friendly benefits, pension scheme, access to private health, well-being, and insurance schemes, an employee assistance programme, discounted cash plan and more . At Sword we are dedicated to fostering a diverse and inclusive workplace and are proud to be an equal opportunities employer, ensuring that all applicants receive fair and equal consideration for employment, regardless of whether they meet every requirement. If you don't tick all the boxes but feel you have some of the relevant skills and experience we're looking for, please do consider applying and highlight your transferable skills and experience. We embrace diversity in all its forms, valuing individuals regardless of age, disability, gender identity or reassignment, marital or civil partner status, pregnancy or maternity status, race, colour, nationality, ethnic or national origin, religion or belief, sex or sexual orientation. Your perspective and potential are important to us. If we can do anything to help make the hiring process more accessible, please let our talent acquisition team know when you apply so we can support any adjustments.
Principal Security Engineer page is loaded Principal Security Engineerlocations: Bexhill: Leicestertime type: Full timeposted on: Posted Todayjob requisition id: We're a digital insurance provider with ambitious plans to become The Best and Biggest in the UK market. Over the past few years, we've made significant investments in our data and tech capabilities, particularly within our CIO function. Our CIO team is at the forefront of driving innovation and ensuring our technology infrastructure supports our ambitious goals. We've nurtured our 4Cs culture, fostering collaboration, creativity, and continuous improvement.We're proud of the journey we're on as a company and know that our continued success will rely on the contribution of our talented colleagues. The CIO team plays a crucial role in this journey, working on cutting-edge projects that enhance our digital presence and improve customer engagement.We provide insurance to nearly four million customers, but we know there's even bigger opportunity out there. The fact you're now reading this job advert means we've tempted you to find out more about - we really hope you like what you see, and you'll join us to share in the success of the exciting chapter that lies ahead.We understand some people may not apply for jobs unless they feel they tick every box. If you are excited about joining us and think you have some of what we are looking for, even if you're not 100% sure, we would love to hear from you. Our CIO team is always looking for passionate individuals who are eager to make a difference and contribute to our success. Job Details Promote a culture where we re-use more which allows us to optimise workflow efficiency and reduce duplication. Guide and coach teams on good security engineering practices and process improvements, helping to build capability and maturity across the organisation. Supports the team in delivering outcomes efficiently, by reducing manual execution. Ensure fast, reliable feedback loops are in place to enable fail-fast delivery and continuous improvement. Define and implement best practices and controls, ensuring adherence and enabling early detection of issues. Drive engagement and collaboration across Scrum Teams and the CIO community, leading the definition and adoption of best practices to enable faster, secure and more reliable delivery. Skills we would love you to have Extensive practical experience in IT Security working in an agile environment. Transformational leadership skills being able to influence decision making and implement new processes and procedures in support of the company's vision. Excellent mentoring skills to support direct reports in their ongoing development Proven experience in designing, implementing, and securing cloud environments, with a strong emphasis on Microsoft Azure services. In-depth knowledge of cloud security best practices, network security, identity and access management, encryption, and secure coding principles. Excellent problem-solving skills and the ability to analyse complex security issues and develop effective solutions. Strong communication and collaboration skills, with the ability to work effectively in cross-functional teams. Track record of successfully designing, building, and deploying scalable, secure, and highly available security infrastructures using Azure. Strong proficiency in leveraging data and advanced analytics to drive decision-making and continuously enhance security solutions. Tools & Technologies: Proficient knowledge of at least on agile methodology (eg Scrum, Kanban, SAFe)Familiar with backlog and test case management in a system of record such as Jira or Octane Expert knowledge using Cloud Technologies Strong understanding of regulatory compliance requirements (e.g. GDPR, ISO 27001, NIST) and experience implementing security controls to meet those requirements. Hands-on experience with Azure Kubernetes Service (AKS) and microservices architecture. Familiarity with DevSecOps methodologies and tools, enabling the seamless integration of security into the development process. Proficiency in Microsoft Defender security assessment tools, vulnerability scanning tools, and SIEM platforms. In-depth understanding of the Microsoft ecosystem, including hands-on experience with Firewalls, IDS/IPS, Load Balancers, Applications Gateways, Proxies, M365, EDR, KQL. Expertise in utilizing Azure DevOps to drive efficient and collaborative development processes, including the development of security solutions and updates in code. Unfortunately, we are unable to progress with candidates that require sponsorship at this time What we offer Join us and you'll find a different way of doing things. We call it the 4Cs. We focus on getting it right for our colleagues, customers, company, and community. As one of our colleagues, you'll be helping to drive our growth, so in return, we'll give you all the support, training and development you need. Not to mention plenty of recognition and rewards, and the scope to voice your ideas and put them into practice. Reward Salary - Attractive salary based on experience + car allowance (pay reviews also completed each year) Flexible Working - We champion a flexible and hybrid working approach so please speak to your recruiter to discuss in more detail, including days in the office and at home. Competitive Bonus Scheme - All colleagues are eligible for our annual 4Cs performance bonus, which is usually paid in March. The scheme is based on Hastings' performance against our business goals and your own personal performance. Physical Wellbeing - as a Band 4 colleague, Hastings pay for you to receive private medical Insurance (also known as PMI) This gives you flexibility and convenience to see a specialist or consultant and allows you to decide when and where you will be seen. Financial Wellbeing - As well as providing you with 4x your salary with our life assurance cover and income protection at no extra cost, pension contribution match up to 10%, we are proud to provide you with an AWARD WINNING package which includes - discounts and cashback at everyday retailers and on our own products, fee free independent mortgage advice, and free access to financial wellbeing support. Mental Wellbeing programme - At Hastings Direct we understand that mental health cannot not be scheduled, that's why we have a range of support to help you keep yourself well. We have the thrive mental health app, our colleague assistance programme available 24/7, our own, in-house mental health first aiders, support groups and a dedicated team to make sure we are covering your needs There's more! - 27 days annual leave + bank holidays, with the option to buy or sell one of your contracted weeks, access to our health care cash back plans, dental plans, discounted health assessments, Cycle to work and tech schemes, discounted and free onsite facilities, social events throughout the year and much more Our 4Cs principles are simple: we believe by creating the right culture for our colleagues and giving them the right tools to do their job, we'll deliver good outcomes for every customer, helping us to grow the company profitably and sustainably and allowing us to invest in the communities we serve.We deliver good outcomes for our customers every time by providing great products at the right price with our simple and straightforward service. We treat customers like we want to be treated - fairly, respectfully and with their best interests at heart.Hastings Group is an equal opportunities employer which means we treat people fairly. We welcome applications from all suitably skilled persons regardless of their gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family status. Please also
13/06/2026
Full time
Principal Security Engineer page is loaded Principal Security Engineerlocations: Bexhill: Leicestertime type: Full timeposted on: Posted Todayjob requisition id: We're a digital insurance provider with ambitious plans to become The Best and Biggest in the UK market. Over the past few years, we've made significant investments in our data and tech capabilities, particularly within our CIO function. Our CIO team is at the forefront of driving innovation and ensuring our technology infrastructure supports our ambitious goals. We've nurtured our 4Cs culture, fostering collaboration, creativity, and continuous improvement.We're proud of the journey we're on as a company and know that our continued success will rely on the contribution of our talented colleagues. The CIO team plays a crucial role in this journey, working on cutting-edge projects that enhance our digital presence and improve customer engagement.We provide insurance to nearly four million customers, but we know there's even bigger opportunity out there. The fact you're now reading this job advert means we've tempted you to find out more about - we really hope you like what you see, and you'll join us to share in the success of the exciting chapter that lies ahead.We understand some people may not apply for jobs unless they feel they tick every box. If you are excited about joining us and think you have some of what we are looking for, even if you're not 100% sure, we would love to hear from you. Our CIO team is always looking for passionate individuals who are eager to make a difference and contribute to our success. Job Details Promote a culture where we re-use more which allows us to optimise workflow efficiency and reduce duplication. Guide and coach teams on good security engineering practices and process improvements, helping to build capability and maturity across the organisation. Supports the team in delivering outcomes efficiently, by reducing manual execution. Ensure fast, reliable feedback loops are in place to enable fail-fast delivery and continuous improvement. Define and implement best practices and controls, ensuring adherence and enabling early detection of issues. Drive engagement and collaboration across Scrum Teams and the CIO community, leading the definition and adoption of best practices to enable faster, secure and more reliable delivery. Skills we would love you to have Extensive practical experience in IT Security working in an agile environment. Transformational leadership skills being able to influence decision making and implement new processes and procedures in support of the company's vision. Excellent mentoring skills to support direct reports in their ongoing development Proven experience in designing, implementing, and securing cloud environments, with a strong emphasis on Microsoft Azure services. In-depth knowledge of cloud security best practices, network security, identity and access management, encryption, and secure coding principles. Excellent problem-solving skills and the ability to analyse complex security issues and develop effective solutions. Strong communication and collaboration skills, with the ability to work effectively in cross-functional teams. Track record of successfully designing, building, and deploying scalable, secure, and highly available security infrastructures using Azure. Strong proficiency in leveraging data and advanced analytics to drive decision-making and continuously enhance security solutions. Tools & Technologies: Proficient knowledge of at least on agile methodology (eg Scrum, Kanban, SAFe)Familiar with backlog and test case management in a system of record such as Jira or Octane Expert knowledge using Cloud Technologies Strong understanding of regulatory compliance requirements (e.g. GDPR, ISO 27001, NIST) and experience implementing security controls to meet those requirements. Hands-on experience with Azure Kubernetes Service (AKS) and microservices architecture. Familiarity with DevSecOps methodologies and tools, enabling the seamless integration of security into the development process. Proficiency in Microsoft Defender security assessment tools, vulnerability scanning tools, and SIEM platforms. In-depth understanding of the Microsoft ecosystem, including hands-on experience with Firewalls, IDS/IPS, Load Balancers, Applications Gateways, Proxies, M365, EDR, KQL. Expertise in utilizing Azure DevOps to drive efficient and collaborative development processes, including the development of security solutions and updates in code. Unfortunately, we are unable to progress with candidates that require sponsorship at this time What we offer Join us and you'll find a different way of doing things. We call it the 4Cs. We focus on getting it right for our colleagues, customers, company, and community. As one of our colleagues, you'll be helping to drive our growth, so in return, we'll give you all the support, training and development you need. Not to mention plenty of recognition and rewards, and the scope to voice your ideas and put them into practice. Reward Salary - Attractive salary based on experience + car allowance (pay reviews also completed each year) Flexible Working - We champion a flexible and hybrid working approach so please speak to your recruiter to discuss in more detail, including days in the office and at home. Competitive Bonus Scheme - All colleagues are eligible for our annual 4Cs performance bonus, which is usually paid in March. The scheme is based on Hastings' performance against our business goals and your own personal performance. Physical Wellbeing - as a Band 4 colleague, Hastings pay for you to receive private medical Insurance (also known as PMI) This gives you flexibility and convenience to see a specialist or consultant and allows you to decide when and where you will be seen. Financial Wellbeing - As well as providing you with 4x your salary with our life assurance cover and income protection at no extra cost, pension contribution match up to 10%, we are proud to provide you with an AWARD WINNING package which includes - discounts and cashback at everyday retailers and on our own products, fee free independent mortgage advice, and free access to financial wellbeing support. Mental Wellbeing programme - At Hastings Direct we understand that mental health cannot not be scheduled, that's why we have a range of support to help you keep yourself well. We have the thrive mental health app, our colleague assistance programme available 24/7, our own, in-house mental health first aiders, support groups and a dedicated team to make sure we are covering your needs There's more! - 27 days annual leave + bank holidays, with the option to buy or sell one of your contracted weeks, access to our health care cash back plans, dental plans, discounted health assessments, Cycle to work and tech schemes, discounted and free onsite facilities, social events throughout the year and much more Our 4Cs principles are simple: we believe by creating the right culture for our colleagues and giving them the right tools to do their job, we'll deliver good outcomes for every customer, helping us to grow the company profitably and sustainably and allowing us to invest in the communities we serve.We deliver good outcomes for our customers every time by providing great products at the right price with our simple and straightforward service. We treat customers like we want to be treated - fairly, respectfully and with their best interests at heart.Hastings Group is an equal opportunities employer which means we treat people fairly. We welcome applications from all suitably skilled persons regardless of their gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family status. Please also
Continuous Improvement Lead - Gloucester (hybrid) - 55k- 60k You will own the continuous improvement portfolio, identifying opportunities across both technical and non-technical workflows. Leading a small team of Continuous Improvement specialists and automation developers, you will oversee design, delivery and rollout of solutions while embedding a culture of continuous improvement across the organisation. You'll work closely with senior stakeholders and functions including HR, Finance, IT, Learning & Development and Change to manage operational, technical and people impacts. this role is requiring someone to beable to pass MV vetting. For this you must have lived and worked in the UK for the last 5-years. Key Responsibilities for the Continuous Improvement Lead: Build and manage a pipeline of improvement and automation initiatives aligned to strategic priorities Lead delivery of workflow optimisation, RPA and M365-based automation solutions Develop business cases, benefits tracking and sustainability measures Establish governance, reporting and KPI frameworks for oversight and assurance Line-manage and develop a multi-disciplinary CI team Embed standardised ways of working, continuous improvement capability and data-led decision making Experience of the Continuous Improvement Lead: Experience leading Continuous Improvement teams in complex environments Strong background in Lean, Six Sigma, or equivalent CI methodologies Experience delivering automation and digital workflow solutions (RPA, Power Automate, M365) Proven ability to manage governance, benefits realisation and senior stakeholder engagement Confident leader with strong coaching, delivery and change management capability Benefits for the Continuous Improvement Lead: Enhanced pension 32 days annual leave, rising over time Flexible working Recognition awards Wellbeing On-site gym + more If you are interested in this position please click 'apply'. Hunter Selection Limited is a recruitment consultancy with offices UK wide, specialising in permanent & contract roles within Engineering & Manufacturing, IT & Digital, Science & Technology and Service & Sales sectors. Please note as we receive a high level of applications we can only respond to applicants whose skills & qualifications are suitable for this position. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
12/06/2026
Full time
Continuous Improvement Lead - Gloucester (hybrid) - 55k- 60k You will own the continuous improvement portfolio, identifying opportunities across both technical and non-technical workflows. Leading a small team of Continuous Improvement specialists and automation developers, you will oversee design, delivery and rollout of solutions while embedding a culture of continuous improvement across the organisation. You'll work closely with senior stakeholders and functions including HR, Finance, IT, Learning & Development and Change to manage operational, technical and people impacts. this role is requiring someone to beable to pass MV vetting. For this you must have lived and worked in the UK for the last 5-years. Key Responsibilities for the Continuous Improvement Lead: Build and manage a pipeline of improvement and automation initiatives aligned to strategic priorities Lead delivery of workflow optimisation, RPA and M365-based automation solutions Develop business cases, benefits tracking and sustainability measures Establish governance, reporting and KPI frameworks for oversight and assurance Line-manage and develop a multi-disciplinary CI team Embed standardised ways of working, continuous improvement capability and data-led decision making Experience of the Continuous Improvement Lead: Experience leading Continuous Improvement teams in complex environments Strong background in Lean, Six Sigma, or equivalent CI methodologies Experience delivering automation and digital workflow solutions (RPA, Power Automate, M365) Proven ability to manage governance, benefits realisation and senior stakeholder engagement Confident leader with strong coaching, delivery and change management capability Benefits for the Continuous Improvement Lead: Enhanced pension 32 days annual leave, rising over time Flexible working Recognition awards Wellbeing On-site gym + more If you are interested in this position please click 'apply'. Hunter Selection Limited is a recruitment consultancy with offices UK wide, specialising in permanent & contract roles within Engineering & Manufacturing, IT & Digital, Science & Technology and Service & Sales sectors. Please note as we receive a high level of applications we can only respond to applicants whose skills & qualifications are suitable for this position. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
IT Support Specialist IT support with real purpose. Work that matters. Most IT support roles mean fixing laptops and closing tickets. This one means keeping the technology running for over 800 colleagues who support some of the most vulnerable children in the country. As an IT Support Specialist at Silver Birch Care Holdings, you will be the frontline of everything technical from day-to-day helpdesk to owning our ClearCare care management system across a growing estate of over 60 children s homes. We are recruiting two post-holders against this single specification. Whether you come from a service-desk background or specialist systems support, if you have the technical ability, the discipline, and the commitment to deliver outstanding service in a care environment we want to hear from you. What You ll Own You will cover the full breadth of the SBCHL technology estate across six domains: Service Desk & First-Line Support • First point of contact for all IT support phone, email, chat and ticketing system • Log, categorise, prioritise and manage incidents to agreed SLAs • Triage and resolve remotely wherever possible; arrange on-site attendance where needed • Escalate unresolved issues and track them through to resolution Hardware, Software & Network Support • Install, configure and maintain desktops, laptops, servers, mobile devices and peripherals • Deploy and configure Windows 10/11, Microsoft 365 and business applications across the estate • Set up and maintain network infrastructure routers, switches, Meraki firewalls, Starlink and CCTV • Diagnose and resolve hardware, software and connectivity issues with lasting root-cause fixes ClearCare System Administration • Lead administrator for ClearCare children s social care management system across all modules and homes • Manage user access, account creation and deactivation, templates and reporting tools • Train new and existing staff; produce home-specific user guides and run refresher sessions • Document configurations, user procedures and training completion Asset Management, Joiners & Leavers • Maintain the asset register cradle-to-grave every laptop, mobile, CCTV and Starlink unit • Provision kit, licences and accounts within 24 hours of HR notification for all joiners • Suspend accounts same-day and recover kit within 7 days for all leavers Subscription, Licence & Vendor Management • Manage the full subscription portfolio Sona, Tribepad, Abacus, Claude, ClearCare, M365 and others • Liaise with vendors (Meraki, Starlink, BT, carriers) on performance, pricing and contracts • Maintain a renewal calendar 90 days forward; retire unused licences promptly Procurement, Finance & Documentation • Raise purchase orders and issue goods-received notes within 48 hours • Reconcile invoices monthly against the asset register and subscription log • Maintain accurate knowledge-base articles, user guides and incident records What We re Looking For You ll need: • Previous experience in an IT support, service desk or helpdesk environment, including 2nd-line or specialist work • Good working knowledge of Windows 10/11 and Microsoft 365, including M365 administration • Sound understanding of networking concepts (TCP/IP, DNS, DHCP) and hardware troubleshooting • Experience using IT ticketing and service-management tools and managing work to SLAs • Experience administering or supporting line-of-business systems ClearCare or similar care/social-care systems is a strong advantage • Asset-management and vendor-management discipline, comfortable reconciling across multiple suppliers • Strong problem-solving skills and excellent verbal and written communication • Ability to manage multiple priorities in a fast-paced, multi-site environment • Full, clean UK driving licence and a calm, professional presence in sensitive care environments Desirable: • Experience with remote-support tools and MDM platforms • Familiarity with ITIL processes; ITIL Foundation certification • Experience with Meraki networking, WiFi, CCTV and Starlink infrastructure Working in a Care Environment This role operates in and around children s residential homes. You will be required to: • Hold an Enhanced DBS check • Maintain high standards of confidentiality at all times • Demonstrate an awareness of safeguarding responsibilities • Present as calm and professional around vulnerable young people and home staff These are not optional extras they are core to how we work. What We Offer Build Your Career • Fully funded qualifications and clear pathways into Team Leader, Deputy and Registered Manager roles • Ongoing learning and development through structured programmes and hands-on experience • Opportunities to step up, take on responsibility, and grow within the organisation Feel Supported • 24/7 access to confidential support through our Employee Assistance Programme • OnDemand GP access • A strong team culture where people support each other day-to-day Work That Works for You • 28 days holiday (inclusive of bank holidays), increasing with service • Celebrate your birthday! • Wellbeing days to support staff when needed • Team-based working patterns Be Part of Something Bigger • Opportunities to get involved in our international projects, including trips to Tanzania supporting local communities • A values-led organisation focused on making a genuine difference not just commercially, but socially The Essentials • Pension with NEST • Access to discounts via Sage Employee Benefits and Blue Light Card • Employee referral bonus scheme • Long service recognition awards • On-site parking (where available) • Relaxed dress code About Silver Birch Care (Holdings) Limited Silver Birch Care Holdings is a leading provider of high-quality education, supported accommodation, residential care, and specialist support for children and young people aged 5 to 25 across the UK. We are a family owned provider, driven by our commitment to care. This makes us different from other organisations in the sector. Because we are not owned by venture capital investors or corporate shareholders, we reinvest any surplus funds into our services and support charities around the world. Through our family of services including Silver Birch Care, Silver Birch Care (Residential Services), The Beeches, Benecare, and Clover Childcare Services, alongside our two independent specialist schools we operate more than 60 children's homes and supported living services across London, Peterborough, Northampton, Kent, and Norfolk. We are proud that Clover Childcare Services is the UK s first Dyadic Developmental Practice (DDP) Residential Certified Organisation, reflecting our strong commitment to trauma-informed and attachment-focused care. Working in partnership with over 60 local authorities, we support children and young people to overcome challenges, celebrate their achievements, and build the skills they need to live safe, happy, and fulfilling lives. Our experienced and dedicated teams nurture every individual, ensuring they feel safe, supported, and valued. Safeguarding Silver Birch Care Holdings is dedicated to safeguarding and promoting the welfare and well-being of children and young people. Appointments are made subject to the satisfactory completion of safer recruitment employment checks in line with Ofsted regulations. This will include satisfactory references, enhanced DBS from the Disclosures and Barring Service and, where applicable, any international equivalent being obtained
12/06/2026
Full time
IT Support Specialist IT support with real purpose. Work that matters. Most IT support roles mean fixing laptops and closing tickets. This one means keeping the technology running for over 800 colleagues who support some of the most vulnerable children in the country. As an IT Support Specialist at Silver Birch Care Holdings, you will be the frontline of everything technical from day-to-day helpdesk to owning our ClearCare care management system across a growing estate of over 60 children s homes. We are recruiting two post-holders against this single specification. Whether you come from a service-desk background or specialist systems support, if you have the technical ability, the discipline, and the commitment to deliver outstanding service in a care environment we want to hear from you. What You ll Own You will cover the full breadth of the SBCHL technology estate across six domains: Service Desk & First-Line Support • First point of contact for all IT support phone, email, chat and ticketing system • Log, categorise, prioritise and manage incidents to agreed SLAs • Triage and resolve remotely wherever possible; arrange on-site attendance where needed • Escalate unresolved issues and track them through to resolution Hardware, Software & Network Support • Install, configure and maintain desktops, laptops, servers, mobile devices and peripherals • Deploy and configure Windows 10/11, Microsoft 365 and business applications across the estate • Set up and maintain network infrastructure routers, switches, Meraki firewalls, Starlink and CCTV • Diagnose and resolve hardware, software and connectivity issues with lasting root-cause fixes ClearCare System Administration • Lead administrator for ClearCare children s social care management system across all modules and homes • Manage user access, account creation and deactivation, templates and reporting tools • Train new and existing staff; produce home-specific user guides and run refresher sessions • Document configurations, user procedures and training completion Asset Management, Joiners & Leavers • Maintain the asset register cradle-to-grave every laptop, mobile, CCTV and Starlink unit • Provision kit, licences and accounts within 24 hours of HR notification for all joiners • Suspend accounts same-day and recover kit within 7 days for all leavers Subscription, Licence & Vendor Management • Manage the full subscription portfolio Sona, Tribepad, Abacus, Claude, ClearCare, M365 and others • Liaise with vendors (Meraki, Starlink, BT, carriers) on performance, pricing and contracts • Maintain a renewal calendar 90 days forward; retire unused licences promptly Procurement, Finance & Documentation • Raise purchase orders and issue goods-received notes within 48 hours • Reconcile invoices monthly against the asset register and subscription log • Maintain accurate knowledge-base articles, user guides and incident records What We re Looking For You ll need: • Previous experience in an IT support, service desk or helpdesk environment, including 2nd-line or specialist work • Good working knowledge of Windows 10/11 and Microsoft 365, including M365 administration • Sound understanding of networking concepts (TCP/IP, DNS, DHCP) and hardware troubleshooting • Experience using IT ticketing and service-management tools and managing work to SLAs • Experience administering or supporting line-of-business systems ClearCare or similar care/social-care systems is a strong advantage • Asset-management and vendor-management discipline, comfortable reconciling across multiple suppliers • Strong problem-solving skills and excellent verbal and written communication • Ability to manage multiple priorities in a fast-paced, multi-site environment • Full, clean UK driving licence and a calm, professional presence in sensitive care environments Desirable: • Experience with remote-support tools and MDM platforms • Familiarity with ITIL processes; ITIL Foundation certification • Experience with Meraki networking, WiFi, CCTV and Starlink infrastructure Working in a Care Environment This role operates in and around children s residential homes. You will be required to: • Hold an Enhanced DBS check • Maintain high standards of confidentiality at all times • Demonstrate an awareness of safeguarding responsibilities • Present as calm and professional around vulnerable young people and home staff These are not optional extras they are core to how we work. What We Offer Build Your Career • Fully funded qualifications and clear pathways into Team Leader, Deputy and Registered Manager roles • Ongoing learning and development through structured programmes and hands-on experience • Opportunities to step up, take on responsibility, and grow within the organisation Feel Supported • 24/7 access to confidential support through our Employee Assistance Programme • OnDemand GP access • A strong team culture where people support each other day-to-day Work That Works for You • 28 days holiday (inclusive of bank holidays), increasing with service • Celebrate your birthday! • Wellbeing days to support staff when needed • Team-based working patterns Be Part of Something Bigger • Opportunities to get involved in our international projects, including trips to Tanzania supporting local communities • A values-led organisation focused on making a genuine difference not just commercially, but socially The Essentials • Pension with NEST • Access to discounts via Sage Employee Benefits and Blue Light Card • Employee referral bonus scheme • Long service recognition awards • On-site parking (where available) • Relaxed dress code About Silver Birch Care (Holdings) Limited Silver Birch Care Holdings is a leading provider of high-quality education, supported accommodation, residential care, and specialist support for children and young people aged 5 to 25 across the UK. We are a family owned provider, driven by our commitment to care. This makes us different from other organisations in the sector. Because we are not owned by venture capital investors or corporate shareholders, we reinvest any surplus funds into our services and support charities around the world. Through our family of services including Silver Birch Care, Silver Birch Care (Residential Services), The Beeches, Benecare, and Clover Childcare Services, alongside our two independent specialist schools we operate more than 60 children's homes and supported living services across London, Peterborough, Northampton, Kent, and Norfolk. We are proud that Clover Childcare Services is the UK s first Dyadic Developmental Practice (DDP) Residential Certified Organisation, reflecting our strong commitment to trauma-informed and attachment-focused care. Working in partnership with over 60 local authorities, we support children and young people to overcome challenges, celebrate their achievements, and build the skills they need to live safe, happy, and fulfilling lives. Our experienced and dedicated teams nurture every individual, ensuring they feel safe, supported, and valued. Safeguarding Silver Birch Care Holdings is dedicated to safeguarding and promoting the welfare and well-being of children and young people. Appointments are made subject to the satisfactory completion of safer recruitment employment checks in line with Ofsted regulations. This will include satisfactory references, enhanced DBS from the Disclosures and Barring Service and, where applicable, any international equivalent being obtained
Service Desk Team Manager Closing date: 25 June 2026 Do you want to do meaningful work that makes a genuine difference to society? Our main purpose here at The National Institute for Health and Care Excellence (NICE) is to improve health and wellbeing by putting science and evidence at the heart of health and care decision making. As an organisation we all collaborate to achieve this goal by empowering our workforce to do great things! Main duties of the job As Team Manager for NICE's London Service Desk, you will lead a motivated support team, drive continual service improvement, and ensure reliable, resilient service delivery across NICE. Home base: London or Manchester (travel to London 2 3 times per month). Responsibilities Lead and performance manage a Service Desk team to deliver 1st and 2nd line support within agreed service levels. Act as a senior escalation point for complex technical issues, including priority incidents, root cause analysis and problem resolution. Champion a strong customer first culture, ensuring excellent user experience and clear communication at all levels. Own ITIL processes such as incident, problem, change and asset management, ensuring consistency and quality across the service. Work closely with the engineering team and business stakeholders to support live services and introduce service improvements. Qualifications Service Desk Institute certification at manager level or other equivalent industry standard and/or ITIL Foundation certification with demonstrable applied experience. Specialist knowledge across several relevant areas of expertise, such as M365 Administration, Endpoint Administration Associate, Collaboration Communications Systems Engineer Associate, Microsoft Teams Administration, Azure Fundamentals / AWS Cloud Practitioner Essentials. Experience Line and performance management experience of a small team within an IT or digital services support function. Experience producing technical documentation for IT professionals and training colleagues in new technical skills and processes. Experience implementing ITIL processes (configuration, incident, problem and change management) and ensuring they are followed effectively by team members and the wider IT department. Experience supporting reasonable adjustments for staff to promote equality, diversity and inclusion, e.g. integration of assistive technology and digital content best practice in M365 applications. Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and requires a Disclosure to be made to the Disclosure and Barring Service (formerly CRB) to check for any previous criminal convictions. Salary: £39,959 to £48,117 a year, pro rata.
09/06/2026
Full time
Service Desk Team Manager Closing date: 25 June 2026 Do you want to do meaningful work that makes a genuine difference to society? Our main purpose here at The National Institute for Health and Care Excellence (NICE) is to improve health and wellbeing by putting science and evidence at the heart of health and care decision making. As an organisation we all collaborate to achieve this goal by empowering our workforce to do great things! Main duties of the job As Team Manager for NICE's London Service Desk, you will lead a motivated support team, drive continual service improvement, and ensure reliable, resilient service delivery across NICE. Home base: London or Manchester (travel to London 2 3 times per month). Responsibilities Lead and performance manage a Service Desk team to deliver 1st and 2nd line support within agreed service levels. Act as a senior escalation point for complex technical issues, including priority incidents, root cause analysis and problem resolution. Champion a strong customer first culture, ensuring excellent user experience and clear communication at all levels. Own ITIL processes such as incident, problem, change and asset management, ensuring consistency and quality across the service. Work closely with the engineering team and business stakeholders to support live services and introduce service improvements. Qualifications Service Desk Institute certification at manager level or other equivalent industry standard and/or ITIL Foundation certification with demonstrable applied experience. Specialist knowledge across several relevant areas of expertise, such as M365 Administration, Endpoint Administration Associate, Collaboration Communications Systems Engineer Associate, Microsoft Teams Administration, Azure Fundamentals / AWS Cloud Practitioner Essentials. Experience Line and performance management experience of a small team within an IT or digital services support function. Experience producing technical documentation for IT professionals and training colleagues in new technical skills and processes. Experience implementing ITIL processes (configuration, incident, problem and change management) and ensuring they are followed effectively by team members and the wider IT department. Experience supporting reasonable adjustments for staff to promote equality, diversity and inclusion, e.g. integration of assistive technology and digital content best practice in M365 applications. Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and requires a Disclosure to be made to the Disclosure and Barring Service (formerly CRB) to check for any previous criminal convictions. Salary: £39,959 to £48,117 a year, pro rata.
Senior Developer - Microsoft Platform Salary: £49,387 - £56,515 per annum, pro rata Location: Manchester Vacancy Type: Permanent Closing date: 25/06/2026 The National Institute for Health and Care Excellence (NICE) is the independent organisation responsible for providing national guidance and advice on promoting high quality health, public health and social care. We have modern offices in Manchester city centre and Stratford, London. Please take into consideration that you may be required to commute to one of our offices for business purposes if necessary. Job overview Do you want to do meaningful work that makes a genuine difference to society? Our main purpose here at The National Institute for Health and Care Excellence (NICE) is to improve health and wellbeing by putting science and evidence at the heart of health and care decision-making. As an organisation we all collaborate to achieve this goal by empowering our workforce to do great things! Please note that this role may not be eligible for sponsorship under the Skilled Worker route. Please refer to the DirectGov website for more information on eligibility. We reserve the right to close adverts early should we receive sufficient applications, so please don t delay your submission. As part of our commitment to colleagues at risk of redundancy, all redeployment applications are reviewed before external ones. Main duties of the job This Senior Developer role will build and support Microsoft 365 and Power Platform solutions that enable NICE employees to operate effectively and efficiently What you do & bring to the role: Work within agile disciplinary teams to design, build and maintain solutions in Microsoft 365, the Power Platform and CoPilot Studio Proactively identifying new functionality on the Microsoft roadmap that will enhance end user productivity and efficiency Work with users and business stakeholders to demonstrate and prototype the technical art of the possible Be proactive about helping business stakeholders consider the non functional needs and constraints as well as the functional when designing solutions Actively participate in developing and managing agile backlogs of work Support live services through monitoring, incident resolution, performance optimisation and continual improvement, including rota d 3rd line support Share knowledge, mentor colleagues, and support the development of Microsoft platform capability within the team. Person specification Essential: Specialist knowledge and expertise acquired through degree level or equivalent qualification/experience. Additionally holds specialist knowledge across several relevant areas of expertise, acquired through relevant practical experience and training/development. Eg: M365 Administrator Expert Power Platform Functional consultant or developer associate Certification in SharePoint and Teams Administration Desirable Certification in Purview configuration (eg sensitive data, records management) or Copilot Studio development/admin Working for our organisation The Engineering team at NICE designs, builds, and runs the digital services that underpin nationally relied upon health and care guidance used by millions of people. The team creates secure, reliable software that supports both internal guidance production and public-facing services such as the NICE website, BNF, and Clinical Knowledge Summaries. Engineers work collaboratively in multidisciplinary teams, applying DevOps and secure by design principles to continuously improve live services and deliver meaningful digital outcomes. We can offer you a great place to work with good benefits, flexible working, and a supportive, friendly, and inclusive environment. We are passionate and proud of the work we do and the impact we make. NICE offer: Generous NHS Pension Secure your future with one of the most rewarding pension schemes in the UK Flexible working Enjoy a healthy work-life balance with options like remote working, compressed hours and flexible start/finish times Exclusive discounts Save on shopping, dining and more with a Blue Light Card Time to recharge Start with 27 days annual leave plus bank holidays Inclusive staff networks Join supportive communities like Women in NICE, Race Equality Network, Disability Advocacy and NICE and Proud we celebrate diversity Tailored development Grow your career with personalised learning and development opportunities If you feel this is the type of environment you will enjoy working in, apply today! To Apply If you feel you are a suitable candidate and would like to work for The National Institute for Health and Care Excellence (NICE), please click apply to be redirected to our website to complete your application.
08/06/2026
Full time
Senior Developer - Microsoft Platform Salary: £49,387 - £56,515 per annum, pro rata Location: Manchester Vacancy Type: Permanent Closing date: 25/06/2026 The National Institute for Health and Care Excellence (NICE) is the independent organisation responsible for providing national guidance and advice on promoting high quality health, public health and social care. We have modern offices in Manchester city centre and Stratford, London. Please take into consideration that you may be required to commute to one of our offices for business purposes if necessary. Job overview Do you want to do meaningful work that makes a genuine difference to society? Our main purpose here at The National Institute for Health and Care Excellence (NICE) is to improve health and wellbeing by putting science and evidence at the heart of health and care decision-making. As an organisation we all collaborate to achieve this goal by empowering our workforce to do great things! Please note that this role may not be eligible for sponsorship under the Skilled Worker route. Please refer to the DirectGov website for more information on eligibility. We reserve the right to close adverts early should we receive sufficient applications, so please don t delay your submission. As part of our commitment to colleagues at risk of redundancy, all redeployment applications are reviewed before external ones. Main duties of the job This Senior Developer role will build and support Microsoft 365 and Power Platform solutions that enable NICE employees to operate effectively and efficiently What you do & bring to the role: Work within agile disciplinary teams to design, build and maintain solutions in Microsoft 365, the Power Platform and CoPilot Studio Proactively identifying new functionality on the Microsoft roadmap that will enhance end user productivity and efficiency Work with users and business stakeholders to demonstrate and prototype the technical art of the possible Be proactive about helping business stakeholders consider the non functional needs and constraints as well as the functional when designing solutions Actively participate in developing and managing agile backlogs of work Support live services through monitoring, incident resolution, performance optimisation and continual improvement, including rota d 3rd line support Share knowledge, mentor colleagues, and support the development of Microsoft platform capability within the team. Person specification Essential: Specialist knowledge and expertise acquired through degree level or equivalent qualification/experience. Additionally holds specialist knowledge across several relevant areas of expertise, acquired through relevant practical experience and training/development. Eg: M365 Administrator Expert Power Platform Functional consultant or developer associate Certification in SharePoint and Teams Administration Desirable Certification in Purview configuration (eg sensitive data, records management) or Copilot Studio development/admin Working for our organisation The Engineering team at NICE designs, builds, and runs the digital services that underpin nationally relied upon health and care guidance used by millions of people. The team creates secure, reliable software that supports both internal guidance production and public-facing services such as the NICE website, BNF, and Clinical Knowledge Summaries. Engineers work collaboratively in multidisciplinary teams, applying DevOps and secure by design principles to continuously improve live services and deliver meaningful digital outcomes. We can offer you a great place to work with good benefits, flexible working, and a supportive, friendly, and inclusive environment. We are passionate and proud of the work we do and the impact we make. NICE offer: Generous NHS Pension Secure your future with one of the most rewarding pension schemes in the UK Flexible working Enjoy a healthy work-life balance with options like remote working, compressed hours and flexible start/finish times Exclusive discounts Save on shopping, dining and more with a Blue Light Card Time to recharge Start with 27 days annual leave plus bank holidays Inclusive staff networks Join supportive communities like Women in NICE, Race Equality Network, Disability Advocacy and NICE and Proud we celebrate diversity Tailored development Grow your career with personalised learning and development opportunities If you feel this is the type of environment you will enjoy working in, apply today! To Apply If you feel you are a suitable candidate and would like to work for The National Institute for Health and Care Excellence (NICE), please click apply to be redirected to our website to complete your application.
Lead Developer CRM & Power Platform Salary: £57,528 - £64,750 per annum, pro rata Location: Manchester Vacancy Type: Permanent Closing date: 28/06/2026 The National Institute for Health and Care Excellence (NICE) is the independent organisation responsible for providing national guidance and advice on promoting high quality health, public health and social care. We have modern offices in Manchester city centre and Stratford, London. Please take into consideration that you may be required to commute to one of our offices for business purposes if necessary. Job overview Do you want to do meaningful work that makes a genuine difference to society? Our main purpose here at The National Institute for Health and Care Excellence (NICE) is to improve health and wellbeing by putting science and evidence at the heart of health and care decision-making. As an organisation we all collaborate to achieve this goal by empowering our workforce to do great things! Please note that this role may not be eligible for sponsorship under the Skilled Worker route. Please refer to the DirectGov website for more information on eligibility. We reserve the right to close adverts early should we receive sufficient applications, so please don t delay your submission. Main duties of the job This is a senior hands-on leadership role, requiring deep specialist expertise, strong technical decision-making, and the ability to guide teams in delivering secure, high-quality solutions. You will shape delivery standards, influence architectural direction, and ensure solutions meet organisational, NHS and statutory requirements. What you will do/bring to the role Lead the design and development of Microsoft Power Platform business solutions built with Dynamics 365, Dataverse, Power Apps, Power Automate, CoPilot Studio, M365, Azure Work within agile delivery teams with product owners, architects, engineers, and business stakeholders to translate complex needs into effective technical solutions. Ensure live services are operated and supported effectively in line with ITIL principles and processes Build backlogs to support live service maintenance and delivery, including non functional and functional upgrades and enhancements Mentor and support developers and technical specialists, helping to build capability and technical excellence across the engineering community. Person specification Essential: Holds highly developed specialist knowledge and expertise acquired through master s degree level or equivalent qualification/experience. Additionally holds specialist knowledge of the relevant area(s) of expertise as outlined in the person specification, acquired through relevant practical experience and training/development Eg Dynamics 365 Functional Consultant (Sales) Power Platform Functional Consultant Desirable Copilot Studio certification Working for our organisation The Engineering team at NICE designs, builds, and runs the digital services that underpin the nationally relied-upon health and care guidance used by millions of people. The team creates secure, reliable software that supports both internal guidance production and public-facing services such as the NICE website, BNF, and Clinical Knowledge Summaries. Engineers work collaboratively in multidisciplinary teams, applying DevOps and secure by design principles to continuously improve live services and deliver meaningful digital outcomes. We can offer you a great place to work with good benefits, flexible working, and a supportive, friendly, and inclusive environment. We are passionate and proud of the work we do and the impact we make. NICE offer: Generous NHS Pension Secure your future with one of the most rewarding pension schemes in the UK Flexible working Enjoy a healthy work-life balance with options like remote working, compressed hours and flexible start/finish times Exclusive discounts Save on shopping, dining and more with a Blue Light Card Time to recharge Start with 27 days annual leave plus bank holidays Inclusive staff networks Join supportive communities like Women in NICE, Race Equality Network, Disability Advocacy and NICE and Proud we celebrate diversity Tailored development Grow your career with personalised learning and development opportunities If you feel this is the type of environment you will enjoy working in, apply today! To Apply If you feel you are a suitable candidate and would like to work for The National Institute for Health and Care Excellence (NICE), please click apply to be redirected to our website to complete your application.
08/06/2026
Full time
Lead Developer CRM & Power Platform Salary: £57,528 - £64,750 per annum, pro rata Location: Manchester Vacancy Type: Permanent Closing date: 28/06/2026 The National Institute for Health and Care Excellence (NICE) is the independent organisation responsible for providing national guidance and advice on promoting high quality health, public health and social care. We have modern offices in Manchester city centre and Stratford, London. Please take into consideration that you may be required to commute to one of our offices for business purposes if necessary. Job overview Do you want to do meaningful work that makes a genuine difference to society? Our main purpose here at The National Institute for Health and Care Excellence (NICE) is to improve health and wellbeing by putting science and evidence at the heart of health and care decision-making. As an organisation we all collaborate to achieve this goal by empowering our workforce to do great things! Please note that this role may not be eligible for sponsorship under the Skilled Worker route. Please refer to the DirectGov website for more information on eligibility. We reserve the right to close adverts early should we receive sufficient applications, so please don t delay your submission. Main duties of the job This is a senior hands-on leadership role, requiring deep specialist expertise, strong technical decision-making, and the ability to guide teams in delivering secure, high-quality solutions. You will shape delivery standards, influence architectural direction, and ensure solutions meet organisational, NHS and statutory requirements. What you will do/bring to the role Lead the design and development of Microsoft Power Platform business solutions built with Dynamics 365, Dataverse, Power Apps, Power Automate, CoPilot Studio, M365, Azure Work within agile delivery teams with product owners, architects, engineers, and business stakeholders to translate complex needs into effective technical solutions. Ensure live services are operated and supported effectively in line with ITIL principles and processes Build backlogs to support live service maintenance and delivery, including non functional and functional upgrades and enhancements Mentor and support developers and technical specialists, helping to build capability and technical excellence across the engineering community. Person specification Essential: Holds highly developed specialist knowledge and expertise acquired through master s degree level or equivalent qualification/experience. Additionally holds specialist knowledge of the relevant area(s) of expertise as outlined in the person specification, acquired through relevant practical experience and training/development Eg Dynamics 365 Functional Consultant (Sales) Power Platform Functional Consultant Desirable Copilot Studio certification Working for our organisation The Engineering team at NICE designs, builds, and runs the digital services that underpin the nationally relied-upon health and care guidance used by millions of people. The team creates secure, reliable software that supports both internal guidance production and public-facing services such as the NICE website, BNF, and Clinical Knowledge Summaries. Engineers work collaboratively in multidisciplinary teams, applying DevOps and secure by design principles to continuously improve live services and deliver meaningful digital outcomes. We can offer you a great place to work with good benefits, flexible working, and a supportive, friendly, and inclusive environment. We are passionate and proud of the work we do and the impact we make. NICE offer: Generous NHS Pension Secure your future with one of the most rewarding pension schemes in the UK Flexible working Enjoy a healthy work-life balance with options like remote working, compressed hours and flexible start/finish times Exclusive discounts Save on shopping, dining and more with a Blue Light Card Time to recharge Start with 27 days annual leave plus bank holidays Inclusive staff networks Join supportive communities like Women in NICE, Race Equality Network, Disability Advocacy and NICE and Proud we celebrate diversity Tailored development Grow your career with personalised learning and development opportunities If you feel this is the type of environment you will enjoy working in, apply today! To Apply If you feel you are a suitable candidate and would like to work for The National Institute for Health and Care Excellence (NICE), please click apply to be redirected to our website to complete your application.
Your new company A leading not-for-profit organisation based across the North West is seeking a talented Microsoft 365 Developer on a permanent basis to join during a period of digital transformation. As a Microsoft 365 Developer, you will support the delivery of digital solutions across the organisation using the Microsoft Power Platform and wider M365 ecosystem. Working within a collaborative Business Systems team, you will design and build applications, automate workflows, and enhance productivity tools. This role offers an excellent opportunity to develop your technical skills while contributing to impactful, user-focused solutions. Your new role Develop and maintain solutions using Power Apps, Power Automate, and SharePoint Online Support integration of Microsoft 365 services (Teams, Outlook, OneDrive) with business applications Translate business requirements into technical solutions in collaboration with stakeholders Build and manage API integrations and custom connectors Ensure solutions meet security, compliance, and accessibility standards Participate in testing, deployment, and documentation of solutions Monitor performance, troubleshoot issues, and provide ongoing support Work alongside senior developers and analysts in an Agile environment Contribute to continuous improvement and adoption of new M365 capabilities What you'll need to succeed Experience developing with Microsoft Power Platform (Power Apps, Power Automate) Working knowledge of Microsoft 365 services including SharePoint, Teams, and OneDrive Familiarity with scripting languages such as JavaScript, Power Fx, or HTML Understanding of APIs, data integration, and emerging tools such as AI Builder or Copilot Studio Awareness of M365 security, compliance, and data protection principles Strong problem-solving skills and attention to detail Ability to work collaboratively and communicate effectively with stakeholders Experience working in Agile or iterative development environments What you'll get in return Hybrid working(2 days in the office per week) Salary negotiable on experience ( 42000- 46,000) 4 or 5 day weeks offered Generous annual leave plus bank holidays and additional service-related entitlement Competitive pension scheme Enhanced family leave policies Health and wellbeing benefits, including gym access and healthcare support Ongoing training and professional development opportunities Flexible working and a supportive, forward-thinking environment What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
08/06/2026
Full time
Your new company A leading not-for-profit organisation based across the North West is seeking a talented Microsoft 365 Developer on a permanent basis to join during a period of digital transformation. As a Microsoft 365 Developer, you will support the delivery of digital solutions across the organisation using the Microsoft Power Platform and wider M365 ecosystem. Working within a collaborative Business Systems team, you will design and build applications, automate workflows, and enhance productivity tools. This role offers an excellent opportunity to develop your technical skills while contributing to impactful, user-focused solutions. Your new role Develop and maintain solutions using Power Apps, Power Automate, and SharePoint Online Support integration of Microsoft 365 services (Teams, Outlook, OneDrive) with business applications Translate business requirements into technical solutions in collaboration with stakeholders Build and manage API integrations and custom connectors Ensure solutions meet security, compliance, and accessibility standards Participate in testing, deployment, and documentation of solutions Monitor performance, troubleshoot issues, and provide ongoing support Work alongside senior developers and analysts in an Agile environment Contribute to continuous improvement and adoption of new M365 capabilities What you'll need to succeed Experience developing with Microsoft Power Platform (Power Apps, Power Automate) Working knowledge of Microsoft 365 services including SharePoint, Teams, and OneDrive Familiarity with scripting languages such as JavaScript, Power Fx, or HTML Understanding of APIs, data integration, and emerging tools such as AI Builder or Copilot Studio Awareness of M365 security, compliance, and data protection principles Strong problem-solving skills and attention to detail Ability to work collaboratively and communicate effectively with stakeholders Experience working in Agile or iterative development environments What you'll get in return Hybrid working(2 days in the office per week) Salary negotiable on experience ( 42000- 46,000) 4 or 5 day weeks offered Generous annual leave plus bank holidays and additional service-related entitlement Competitive pension scheme Enhanced family leave policies Health and wellbeing benefits, including gym access and healthcare support Ongoing training and professional development opportunities Flexible working and a supportive, forward-thinking environment What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Landsec, a leading UK real estate company, seeks a Senior Support Partner to provide exceptional technical support to colleagues. This role focuses on remote and hands-on support for M365, Microsoft Teams, and other applications, ensuring a seamless user experience. The ideal candidate will have a strong background in customer service and technical skills, particularly in D365 Finance and Operations, aiming at optimizing colleague productivity across various sites in Greater London.
08/06/2026
Full time
Landsec, a leading UK real estate company, seeks a Senior Support Partner to provide exceptional technical support to colleagues. This role focuses on remote and hands-on support for M365, Microsoft Teams, and other applications, ensuring a seamless user experience. The ideal candidate will have a strong background in customer service and technical skills, particularly in D365 Finance and Operations, aiming at optimizing colleague productivity across various sites in Greater London.
GWA Group is a leading innovator, designer, importer and supplier of sustainable water solutions for bathrooms, kitchens and laundries across residential and commercial spaces. With our iconic brands Caroma and Methven, and operations spanning Australia, New Zealand and the UK, we're shaping a better, more sustainable future, one solution at a time.Role PurposeProvide frontline operational IT support across the office, warehouse & remote team. Ensuring incidents are logged correctly, triaged quickly, resolved where possible, and escalated with high quality evidence when required.The role acts as the first point of ownership for day to day IT operations with the end users. You will work closely with the Group Technical & Transformation Team in Australia, escalating complex issues and progressively developing backend and systems capability over time.Key ResponsibilitiesFirst Line Incident Management & TriageLog and categorise incidents accurately across software, hardware, access, and operational systems and perform initial diagnosis.Capture minimum required evidence upfront:screenshots and error messagestimestampsaffected usersorder / case / transaction IDssteps to reproducedMaintain accurate and complete records in the service management system.Own daily intake triage: classify severity, route incidents correctly, reduce noise by closing duplicates, and ensure adherence to defined ticket resolution SLAs.Maintain a weekly "Top Recurring Issues" list to support trend analysis and continuous improvement.End User, Device & Workplace SupportProvide hands on support for:desktops, laptops, printers, mobile devices, and peripheralslogin, access, and basic connectivity issuesMicrosoft 365 applicationsPerform device swaps, peripheral replacements, and basic troubleshooting.Validate Day 1 readiness for new starters and post deployment checks:TeamsApplication accessconnectivity and peripheralsTrack repeat device issues and escalate trends.Business & Operational Systems (First Line)Provide first line support for Microsoft business systems, including basic Dynamics 365 CE / F&O user issues.Capture evidence clearly and escalate confirmed system issues to Application Support.Support user issue capture during training and early rollout phases.Review and contribute updates to SOPs and knowledge articles in line with approved ways of working.Third Party Vendor, Devices & Connectivity SupportWork with third party vendors to procure end user devices, warehouse IT equipment, and networking services within approved budgets.Coordinate ordering, delivery, replacement, and returns for laptops, peripherals, printers, and warehouse technology.Provide first line support and triage for external operational and carrier portals, includingCapture evidence for vendor escalation, including supplier references, impacted services or users, timestamps, and error messages.Track repeat vendor issues and escalate trends to senior IT for resolution.Provide high quality escalation evidence to avoid churn between teams.Escalation & CollaborationEscalate confirmed system or backend issues to:Application SupportGroup Technical & Transformation Team (Australia)Provide high quality escalation evidence to avoid churn between teams.Support SLA tracking with third party providers and raise breaches where appropriate.Participate in knowledge sharing, documentation, and continual improvement initiatives.Skills and ExperienceEssentialExperience in a 1st / 2nd Line IT Support role.ITIL v4 Foundation required.Basic exposure to Microsoft Dynamics 365 CE or F&O.Strong knowledge of Windows OS, Microsoft 365 applications, Power BI, and endpoint troubleshooting.Good understanding of user access management and account provisioning.Familiarity with networking fundamentals (DNS, DHCP, VPN, LAN/WAN).Experience supporting office relocations or physical workplace setups.Excellent communication, documentation, and problem solving skills.Holds a full UK driving licence with access to a vehicle, enabling daily office attendance and periodic warehouse visits (typically once or twice per week and when required).Desirable (Training Provided)Microsoft 365 administration (Exchange, SharePoint, Teams, Intune).Genesys Cloud platform support.Softphone configuration and voice systems.EDI systems and integration flows.PowerShell scripting or automation experience.Experience with Azure AD and Microsoft security products.Personal AttributesCurious, proactive, and eager to learn about modern cloud and enterprise technologies.Calm under pressure with a customer-focused mindset.Able to work independently but collaborate effectively with remote teams.Strong attention to detail and documentation habits.What We OfferStructured development plan for enterprise systems including M365, D365, EDI, and Genesys.Mentorship from senior architects and transformation specialists.Exposure to modern cloud technology and global operations.Clear pathway into advanced systems or higher tier support roles.Ready to apply? Great! Just click the apply button to build your career with us! Please note: You must be a citizen, permanent resident or hold all the relevant employment visas and other approvals for the location and duration of this position to apply for this role. Please note that we are not accepting applications from agencies for this position.
08/06/2026
Full time
GWA Group is a leading innovator, designer, importer and supplier of sustainable water solutions for bathrooms, kitchens and laundries across residential and commercial spaces. With our iconic brands Caroma and Methven, and operations spanning Australia, New Zealand and the UK, we're shaping a better, more sustainable future, one solution at a time.Role PurposeProvide frontline operational IT support across the office, warehouse & remote team. Ensuring incidents are logged correctly, triaged quickly, resolved where possible, and escalated with high quality evidence when required.The role acts as the first point of ownership for day to day IT operations with the end users. You will work closely with the Group Technical & Transformation Team in Australia, escalating complex issues and progressively developing backend and systems capability over time.Key ResponsibilitiesFirst Line Incident Management & TriageLog and categorise incidents accurately across software, hardware, access, and operational systems and perform initial diagnosis.Capture minimum required evidence upfront:screenshots and error messagestimestampsaffected usersorder / case / transaction IDssteps to reproducedMaintain accurate and complete records in the service management system.Own daily intake triage: classify severity, route incidents correctly, reduce noise by closing duplicates, and ensure adherence to defined ticket resolution SLAs.Maintain a weekly "Top Recurring Issues" list to support trend analysis and continuous improvement.End User, Device & Workplace SupportProvide hands on support for:desktops, laptops, printers, mobile devices, and peripheralslogin, access, and basic connectivity issuesMicrosoft 365 applicationsPerform device swaps, peripheral replacements, and basic troubleshooting.Validate Day 1 readiness for new starters and post deployment checks:TeamsApplication accessconnectivity and peripheralsTrack repeat device issues and escalate trends.Business & Operational Systems (First Line)Provide first line support for Microsoft business systems, including basic Dynamics 365 CE / F&O user issues.Capture evidence clearly and escalate confirmed system issues to Application Support.Support user issue capture during training and early rollout phases.Review and contribute updates to SOPs and knowledge articles in line with approved ways of working.Third Party Vendor, Devices & Connectivity SupportWork with third party vendors to procure end user devices, warehouse IT equipment, and networking services within approved budgets.Coordinate ordering, delivery, replacement, and returns for laptops, peripherals, printers, and warehouse technology.Provide first line support and triage for external operational and carrier portals, includingCapture evidence for vendor escalation, including supplier references, impacted services or users, timestamps, and error messages.Track repeat vendor issues and escalate trends to senior IT for resolution.Provide high quality escalation evidence to avoid churn between teams.Escalation & CollaborationEscalate confirmed system or backend issues to:Application SupportGroup Technical & Transformation Team (Australia)Provide high quality escalation evidence to avoid churn between teams.Support SLA tracking with third party providers and raise breaches where appropriate.Participate in knowledge sharing, documentation, and continual improvement initiatives.Skills and ExperienceEssentialExperience in a 1st / 2nd Line IT Support role.ITIL v4 Foundation required.Basic exposure to Microsoft Dynamics 365 CE or F&O.Strong knowledge of Windows OS, Microsoft 365 applications, Power BI, and endpoint troubleshooting.Good understanding of user access management and account provisioning.Familiarity with networking fundamentals (DNS, DHCP, VPN, LAN/WAN).Experience supporting office relocations or physical workplace setups.Excellent communication, documentation, and problem solving skills.Holds a full UK driving licence with access to a vehicle, enabling daily office attendance and periodic warehouse visits (typically once or twice per week and when required).Desirable (Training Provided)Microsoft 365 administration (Exchange, SharePoint, Teams, Intune).Genesys Cloud platform support.Softphone configuration and voice systems.EDI systems and integration flows.PowerShell scripting or automation experience.Experience with Azure AD and Microsoft security products.Personal AttributesCurious, proactive, and eager to learn about modern cloud and enterprise technologies.Calm under pressure with a customer-focused mindset.Able to work independently but collaborate effectively with remote teams.Strong attention to detail and documentation habits.What We OfferStructured development plan for enterprise systems including M365, D365, EDI, and Genesys.Mentorship from senior architects and transformation specialists.Exposure to modern cloud technology and global operations.Clear pathway into advanced systems or higher tier support roles.Ready to apply? Great! Just click the apply button to build your career with us! Please note: You must be a citizen, permanent resident or hold all the relevant employment visas and other approvals for the location and duration of this position to apply for this role. Please note that we are not accepting applications from agencies for this position.
Role Purpose Provide frontline operational IT support across the office, warehouse and remote team. Ensuring incidents are logged correctly, triaged quickly, resolved where possible, and escalated with high quality evidence when required. The role acts as the first point of ownership for day to day IT operations with end users. You will work closely with the Group Technical & Transformation Team in Australia, escalating complex issues and progressively developing backend and systems capability over time. Key Responsibilities First line incident management and triage: log and categorise incidents accurately across software, hardware, access and operational systems; perform initial diagnosis. Capture minimum required evidence upfront: screenshots, error messages, timestamps, affected users, order / case / transaction IDs and steps to reproduce. Maintain accurate and complete records in the service management system. Own daily intake triage: classify severity, route incidents correctly, reduce noise by closing duplicates, and ensure adherence to defined ticket resolution SLAs. Maintain a weekly "Top Recurring Issues" list to support trend analysis and continuous improvement. End User, Device & Workplace Support Provide hands on support for desktops, laptops, printers, mobile devices and peripherals login, access and basic connectivity issues, Microsoft 365 applications. Perform device swaps, peripheral replacements and basic troubleshooting. Validate day 1 readiness for new starters and post deployment checks: Teams application access, connectivity and peripherals. Track repeat device issues and escalated trends. Business & Operational Systems (First Line) Provide first line support for Microsoft business systems, including basic Dynamics 365 CE / F&O user issues. Capture evidence clearly and raise confirmed system issues to Application Support. Support user issue capture during training and early rollout phases. Review and contribute updates to SOPs and knowledge articles. Third Party Vendor, Devices & Connectivity Support Work with third party vendors to procure end user devices, warehouse IT equipment and networking services within approved budgets. Coordinate ordering, delivery, replacement and returns for laptops, peripherals, printers and warehouse technology. Provide first line support and triage for external operational and carrier portals, capturing evidence for vendor escalation. Track repeat vendor issues and escalated trends to senior IT. Provide high quality escalation evidence to avoid churn between teams. Escalation & Collaboration Escalate confirmed system or backend issues to Application Support and the Group Technical & Transformation Team (Australia). Support SLA tracking with third party providers and raise breaches where appropriate. Participate in knowledge sharing, documentation and continual improvement initiatives. Skills and Experience Essential Experience in a 1st / 2nd Line IT support role. ITIL v4 Foundation required. Basic exposure to Microsoft Dynamics 365 CE or F&O. Strong knowledge of Windows OS, Microsoft 365 applications, Power BI and endpoint troubleshooting. Good understanding of user access management and account provisioning. Familiarity with networking fundamentals (DNS, DHCP, VPN, LAN/WAN). Experience supporting office relocations or physical workplace setups. Excellent communication, documentation and problem solving skills. Full UK driving licence with access to a vehicle, enabling daily office attendance and periodic warehouse visits. Desirable (Training Provided) Microsoft 365 administration (Exchange, SharePoint, Teams, Intune). Genesys Cloud platform support. Softphone configuration and voice systems. EDI systems and integration flows. PowerShell scripting or automation experience. Experience with Azure AD and Microsoft security products. Personal Attributes Curious, proactive and eager to learn about modern cloud and enterprise technologies. Calm under pressure with a customer focused mindset. Able to work independently but collaborate effectively with remote teams. Strong attention to detail and documentation habits. What We Offer Structured development plan for enterprise systems including M365, D365, EDI and Genesys. Mentorship from senior architects and transformation specialists. Exposure to modern cloud technology and global operations. Clear pathway into advanced systems or higher tier support roles. Please note you must be a citizen, permanent resident or hold all the relevant employment visas and other approvals for the location and duration of this position to apply for this role. We are not accepting applications from agencies for this position.
08/06/2026
Full time
Role Purpose Provide frontline operational IT support across the office, warehouse and remote team. Ensuring incidents are logged correctly, triaged quickly, resolved where possible, and escalated with high quality evidence when required. The role acts as the first point of ownership for day to day IT operations with end users. You will work closely with the Group Technical & Transformation Team in Australia, escalating complex issues and progressively developing backend and systems capability over time. Key Responsibilities First line incident management and triage: log and categorise incidents accurately across software, hardware, access and operational systems; perform initial diagnosis. Capture minimum required evidence upfront: screenshots, error messages, timestamps, affected users, order / case / transaction IDs and steps to reproduce. Maintain accurate and complete records in the service management system. Own daily intake triage: classify severity, route incidents correctly, reduce noise by closing duplicates, and ensure adherence to defined ticket resolution SLAs. Maintain a weekly "Top Recurring Issues" list to support trend analysis and continuous improvement. End User, Device & Workplace Support Provide hands on support for desktops, laptops, printers, mobile devices and peripherals login, access and basic connectivity issues, Microsoft 365 applications. Perform device swaps, peripheral replacements and basic troubleshooting. Validate day 1 readiness for new starters and post deployment checks: Teams application access, connectivity and peripherals. Track repeat device issues and escalated trends. Business & Operational Systems (First Line) Provide first line support for Microsoft business systems, including basic Dynamics 365 CE / F&O user issues. Capture evidence clearly and raise confirmed system issues to Application Support. Support user issue capture during training and early rollout phases. Review and contribute updates to SOPs and knowledge articles. Third Party Vendor, Devices & Connectivity Support Work with third party vendors to procure end user devices, warehouse IT equipment and networking services within approved budgets. Coordinate ordering, delivery, replacement and returns for laptops, peripherals, printers and warehouse technology. Provide first line support and triage for external operational and carrier portals, capturing evidence for vendor escalation. Track repeat vendor issues and escalated trends to senior IT. Provide high quality escalation evidence to avoid churn between teams. Escalation & Collaboration Escalate confirmed system or backend issues to Application Support and the Group Technical & Transformation Team (Australia). Support SLA tracking with third party providers and raise breaches where appropriate. Participate in knowledge sharing, documentation and continual improvement initiatives. Skills and Experience Essential Experience in a 1st / 2nd Line IT support role. ITIL v4 Foundation required. Basic exposure to Microsoft Dynamics 365 CE or F&O. Strong knowledge of Windows OS, Microsoft 365 applications, Power BI and endpoint troubleshooting. Good understanding of user access management and account provisioning. Familiarity with networking fundamentals (DNS, DHCP, VPN, LAN/WAN). Experience supporting office relocations or physical workplace setups. Excellent communication, documentation and problem solving skills. Full UK driving licence with access to a vehicle, enabling daily office attendance and periodic warehouse visits. Desirable (Training Provided) Microsoft 365 administration (Exchange, SharePoint, Teams, Intune). Genesys Cloud platform support. Softphone configuration and voice systems. EDI systems and integration flows. PowerShell scripting or automation experience. Experience with Azure AD and Microsoft security products. Personal Attributes Curious, proactive and eager to learn about modern cloud and enterprise technologies. Calm under pressure with a customer focused mindset. Able to work independently but collaborate effectively with remote teams. Strong attention to detail and documentation habits. What We Offer Structured development plan for enterprise systems including M365, D365, EDI and Genesys. Mentorship from senior architects and transformation specialists. Exposure to modern cloud technology and global operations. Clear pathway into advanced systems or higher tier support roles. Please note you must be a citizen, permanent resident or hold all the relevant employment visas and other approvals for the location and duration of this position to apply for this role. We are not accepting applications from agencies for this position.
About the Business Quilter plc is a leading wealth management business, helping to enable brighter financial futures for every generation. Quilter oversees £141.9 billion in customer investments (as at 31 March 2026). It has an adviser and customer offering spanning financial advice, investment platforms, multi-asset investment solutions, and discretionary fund management. The business is comprised of two segments: Affluent and High Net Worth. Affluent encompasses the financial planning business, Quilter Financial Planning, the Quilter Investment Platform and Quilter Investors, the multi-asset investment solutions business. High Net Worth includes the discretionary fund management business, Quilter Cheviot, together with Quilter Cheviot Financial Planning - offering a highly personalised service to private clients, charities, trustees, and professional partners. Quilter Cheviot has presence throughout the UK, Ireland and Channel Islands. Our foundations are rooted in our extraordinary expertise, which is trusted by hundreds of thousands of customers, and we have great ambitions to stay one step ahead. About the Role Level: 4 Department: Technology Location: Southampton London Contract type: Permanent Quilter has a vibrant, diverse, and highly successful IT team which is now looking to employ a Technical Specialist. This role will support transformational change that enables Quilter Technology department to deliver against strategic programmes. Providing infrastructure expertise to deliver detailed analysis of our technical estate whilst developing the steps to modernise and improve efficiency of our services. Responsibilities Provide expert-level technical analysis across Microsoft Cloud, Infrastructure, Networking, Security and Automation domains. Build strong relationships with internal teams, partners, SMEs and senior stakeholders to ensure solutions are well designed, secure and fit for purpose. Lead or support cross team delivery initiatives, technical assessments and continuous improvement activities. Produce clear documentation including designs, BAU procedures, risk assessments, BIAs, DR plans and technical guidance. Support Quilter's technology transformation initiatives including cloud adoption, infrastructure modernisation and zero trust security uplift. Champion operational excellence, ensure risks are understood and mitigated, and support problem/incident resolution at an expert level. Share knowledge widely and mentor colleagues, growing capability within Infrastructure & Operations. Act as an ambassador for Technology, modelling Quilter's values. Microsoft 365 & Entra ID Global administration of M365 across complex multi tenant environments. Microsoft Azure & Cloud Services - Azure IaaS deployments, networking (VNets, subnets, NSGs, VPN Gateway), Azure Sentinel (SIEM) and Azure Backup; architecting secure multi VLAN cloud/on prem hybrid infrastructures. Information Security - Vulnerability management awareness including penetration testing engagement and remediation; endpoint security Defender for Endpoint. Backup & Resilience - Disaster Recovery planning including BIAs and DR testing execution; Rubrik cloud protection. Automation, Scripting & Databases - PowerShell and Terraform; with a professional automation first mindset. Qualifications / Required Experience Operating as a senior/lead infrastructure engineer supporting end to end IT estates across cloud, on prem and hybrid models. Working with technical SMEs specialising in applications and infrastructure; servers, networks, data, storage, middleware and telephony. Managing full infrastructure stacks including servers, storage, networking, security, M365, monitoring and BAU operations. Proven track record of supporting the delivery of technical change covering implementation of new services, IT transformation, remediation, integration or migrations with an automation mindset. Working in regulated environments and contributing to audits, due diligence and InfoSec governance. Knowledge of frameworks such as ITIL and the Development Lifecycle. Providing technical leadership, mentoring junior engineers and shaping departmental capability. Delivering excellent communication - simplifying technical complexity for a broad business audience. Behavioural Competencies Excellent communication, stakeholder management and influencing skills demonstrating the ability to translate technical and complex challenges into clearly written proposals for senior stakeholders. Calm, structured and analytical under pressure; able to guide others through incidents and complex change. Passion for modernisation, research and continuous improvement. Commitment to knowledge sharing and raising team capability. Inclusion & Diversity We value diversity and strive to promote inclusivity in all aspects of our culture. We believe in equal opportunities for all, ensuring that no applicant encounters less favourable treatment based on anything but their skills, qualifications, experience, and potential. We celebrate the unique contributions of a diverse workforce and create a respectful, nurturing environment where every colleague can thrive. Values Do the right thing: We act with integrity and are proudly committed to going above and beyond in service of our clients and the support we provide our communities. Always curious: We continuously seek new ideas and knowledge so we're one step ahead of our clients' needs. Embrace challenge: We aim high to transform our potential into meaningful outcomes. With ambition as our driving force and a steadfast commitment to growth, we succeed for the good of every generation. Stronger together: Combining our diverse talents, we accomplish more collectively than we ever could do alone. We speak openly, actively listen, and support each other, and constructively challenge and embrace new ideas. We seek empowerment and demonstrate ownership and trust, with the confidence to make impactful decisions. Core Benefits Holiday: 182 hours (26 days) Quilter Incentive Scheme: All employees are eligible to participate in incentive scheme, to incentivise business performance and their contribution. Pension Scheme: A non contributory company pension scheme that can be boosted through personal contributions. Private Medical Insurance: Single cover as standard with options to increase cover to include your partner or children. Life Assurance: 4x your salary. Income Protection: 75% of salary, less state benefits, payable after 26 weeks of absence. Healthcare Cash Plan: Jersey employees only. We are committed to treating all our job applicants fairly and with respect. Our people come from all kinds of backgrounds and have a wide range of expertise, so we welcome your application regardless of your beliefs, culture, gender identity, ethnicity, sexual orientation and/or disability. Please contact the talent acquisition team if you need any reasonable adjustments made to the recruitment process, require information in an alternative format or have any questions around accessibility - we will try our very best to accommodate.
06/06/2026
Full time
About the Business Quilter plc is a leading wealth management business, helping to enable brighter financial futures for every generation. Quilter oversees £141.9 billion in customer investments (as at 31 March 2026). It has an adviser and customer offering spanning financial advice, investment platforms, multi-asset investment solutions, and discretionary fund management. The business is comprised of two segments: Affluent and High Net Worth. Affluent encompasses the financial planning business, Quilter Financial Planning, the Quilter Investment Platform and Quilter Investors, the multi-asset investment solutions business. High Net Worth includes the discretionary fund management business, Quilter Cheviot, together with Quilter Cheviot Financial Planning - offering a highly personalised service to private clients, charities, trustees, and professional partners. Quilter Cheviot has presence throughout the UK, Ireland and Channel Islands. Our foundations are rooted in our extraordinary expertise, which is trusted by hundreds of thousands of customers, and we have great ambitions to stay one step ahead. About the Role Level: 4 Department: Technology Location: Southampton London Contract type: Permanent Quilter has a vibrant, diverse, and highly successful IT team which is now looking to employ a Technical Specialist. This role will support transformational change that enables Quilter Technology department to deliver against strategic programmes. Providing infrastructure expertise to deliver detailed analysis of our technical estate whilst developing the steps to modernise and improve efficiency of our services. Responsibilities Provide expert-level technical analysis across Microsoft Cloud, Infrastructure, Networking, Security and Automation domains. Build strong relationships with internal teams, partners, SMEs and senior stakeholders to ensure solutions are well designed, secure and fit for purpose. Lead or support cross team delivery initiatives, technical assessments and continuous improvement activities. Produce clear documentation including designs, BAU procedures, risk assessments, BIAs, DR plans and technical guidance. Support Quilter's technology transformation initiatives including cloud adoption, infrastructure modernisation and zero trust security uplift. Champion operational excellence, ensure risks are understood and mitigated, and support problem/incident resolution at an expert level. Share knowledge widely and mentor colleagues, growing capability within Infrastructure & Operations. Act as an ambassador for Technology, modelling Quilter's values. Microsoft 365 & Entra ID Global administration of M365 across complex multi tenant environments. Microsoft Azure & Cloud Services - Azure IaaS deployments, networking (VNets, subnets, NSGs, VPN Gateway), Azure Sentinel (SIEM) and Azure Backup; architecting secure multi VLAN cloud/on prem hybrid infrastructures. Information Security - Vulnerability management awareness including penetration testing engagement and remediation; endpoint security Defender for Endpoint. Backup & Resilience - Disaster Recovery planning including BIAs and DR testing execution; Rubrik cloud protection. Automation, Scripting & Databases - PowerShell and Terraform; with a professional automation first mindset. Qualifications / Required Experience Operating as a senior/lead infrastructure engineer supporting end to end IT estates across cloud, on prem and hybrid models. Working with technical SMEs specialising in applications and infrastructure; servers, networks, data, storage, middleware and telephony. Managing full infrastructure stacks including servers, storage, networking, security, M365, monitoring and BAU operations. Proven track record of supporting the delivery of technical change covering implementation of new services, IT transformation, remediation, integration or migrations with an automation mindset. Working in regulated environments and contributing to audits, due diligence and InfoSec governance. Knowledge of frameworks such as ITIL and the Development Lifecycle. Providing technical leadership, mentoring junior engineers and shaping departmental capability. Delivering excellent communication - simplifying technical complexity for a broad business audience. Behavioural Competencies Excellent communication, stakeholder management and influencing skills demonstrating the ability to translate technical and complex challenges into clearly written proposals for senior stakeholders. Calm, structured and analytical under pressure; able to guide others through incidents and complex change. Passion for modernisation, research and continuous improvement. Commitment to knowledge sharing and raising team capability. Inclusion & Diversity We value diversity and strive to promote inclusivity in all aspects of our culture. We believe in equal opportunities for all, ensuring that no applicant encounters less favourable treatment based on anything but their skills, qualifications, experience, and potential. We celebrate the unique contributions of a diverse workforce and create a respectful, nurturing environment where every colleague can thrive. Values Do the right thing: We act with integrity and are proudly committed to going above and beyond in service of our clients and the support we provide our communities. Always curious: We continuously seek new ideas and knowledge so we're one step ahead of our clients' needs. Embrace challenge: We aim high to transform our potential into meaningful outcomes. With ambition as our driving force and a steadfast commitment to growth, we succeed for the good of every generation. Stronger together: Combining our diverse talents, we accomplish more collectively than we ever could do alone. We speak openly, actively listen, and support each other, and constructively challenge and embrace new ideas. We seek empowerment and demonstrate ownership and trust, with the confidence to make impactful decisions. Core Benefits Holiday: 182 hours (26 days) Quilter Incentive Scheme: All employees are eligible to participate in incentive scheme, to incentivise business performance and their contribution. Pension Scheme: A non contributory company pension scheme that can be boosted through personal contributions. Private Medical Insurance: Single cover as standard with options to increase cover to include your partner or children. Life Assurance: 4x your salary. Income Protection: 75% of salary, less state benefits, payable after 26 weeks of absence. Healthcare Cash Plan: Jersey employees only. We are committed to treating all our job applicants fairly and with respect. Our people come from all kinds of backgrounds and have a wide range of expertise, so we welcome your application regardless of your beliefs, culture, gender identity, ethnicity, sexual orientation and/or disability. Please contact the talent acquisition team if you need any reasonable adjustments made to the recruitment process, require information in an alternative format or have any questions around accessibility - we will try our very best to accommodate.
Sword is a leading provider of business technology solutions within the Energy, Public and Finance Sectors, driving transformational change within our clients. We use proven technology, specialist teams and domain expertise to build solid technical foundations across platforms, data, and business applications. We have a passion for using technology to solve business problems, working in partnership with our clients to help in achieving their goals. About the role: As the SharePoint / Microsoft 365 Architect, you will design, shape, and govern modern digital workplace platforms that enable secure collaboration, effective information management, and scalable enterprise growth. You will take ownership of the architectural direction of SharePoint Online and the wider Microsoft 365 ecosystem, ensuring solutions are secure, scalable, and aligned with long term business and information management strategies. This role combines architectural leadership, stakeholder engagement, governance design, and hands on oversight of platform configuration. As the SharePoint / Microsoft 365 Architect, you will: Design and architect SharePoint Online and Microsoft 365 solutions to support enterprise collaboration, content management, and workflow automation. Lead migration initiatives from legacy platforms into SharePoint Online and Microsoft 365, ensuring minimal disruption and strong user adoption. Develop and implement governance frameworks covering permissions, data classification, retention, compliance, and lifecycle management. Integrate Microsoft 365 services including SharePoint, Teams, OneDrive, and Power Platform to streamline and modernise business processes. Partner with senior stakeholders to gather requirements and translate business needs into scalable architectural solutions. Lead transformation initiatives aligned to recognised change management best practice, planning milestones, communication, and adoption strategies. Deliver training and adoption sessions to drive engagement and digital literacy across teams. Configure and oversee SharePoint hubs, site architecture, templates, and modern web parts. Provide technical leadership and guidance on M365 architecture, governance, security, and scalability. Monitor platform usage, adoption metrics, and performance analytics to continuously improve digital workplace effectiveness. Stay current with Microsoft roadmap developments and emerging technologies to guide innovation and future strategy. Ensure compliance with data protection regulations and internal security standards. Troubleshoot and resolve complex SharePoint and Microsoft 365 issues. We're looking for an experienced Microsoft 365 professional who is confident operating at an architectural level while remaining close enough to delivery to ensure solutions are implemented effectively. You'll bring many of the following: Proven experience architecting and managing SharePoint Online and Microsoft 365 environments in complex or enterprise settings. Strong knowledge of Microsoft Teams, OneDrive, Exchange Online, and Power Platform. Expertise in information architecture, metadata design, and content lifecycle management. Experience designing governance and compliance frameworks within Microsoft 365. Familiarity with Microsoft Entra ID (Azure AD) and Microsoft 365 security & compliance capabilities. Experience leading migration and transformation initiatives. Strong communication and stakeholder engagement skills, with the ability to explain technical concepts clearly. Experience supporting cross-functional programmes and working in collaborative delivery environments. At Sword, our core values and culture are based on caring about our people, investing in training and career development, and building inclusive teams where we are all encouraged to contribute to achieve success. We offer comprehensive benefits designed to support your professional development and enhance your overall quality of life. In addition to a Competitive Salary, here's what you can expect as part of our benefits package: Personalised Career Development: We create a development plan customised to your goals and aspirations, with a range of learning and development opportunities within a culture that encourages growth. Flexible working: Flexible work arrangements to support your work-life balance. We can't promise to always be able to meet every request, however, are keen to discuss your individual preferences to make it work where we can. A Fantastic Benefits Package: This includes generous annual leave allowance, enhanced family friendly benefits, pension scheme, access to private health, well being, and insurance schemes, an employee assistance programme, discounted cash plan and more . At Sword we are dedicated to fostering a diverse and inclusive workplace and are proud to be an equal opportunities employer, ensuring that all applicants receive fair and equal consideration for employment, regardless of whether they meet every requirement. If you don't tick all the boxes but feel you have some of the relevant skills and experience we're looking for, please do consider applying and highlight your transferable skills and experience. We embrace diversity in all its forms, valuing individuals regardless of age, disability, gender identity or reassignment, marital or civil partner status, pregnancy or maternity status, race, colour, nationality, ethnic or national origin, religion or belief, sex, or sexual orientation. Your perspective and potential are important to us. If we can do anything to help make the hiring process more accessible, please let our talent acquisition team know when you apply so we can support any adjustments.
06/06/2026
Full time
Sword is a leading provider of business technology solutions within the Energy, Public and Finance Sectors, driving transformational change within our clients. We use proven technology, specialist teams and domain expertise to build solid technical foundations across platforms, data, and business applications. We have a passion for using technology to solve business problems, working in partnership with our clients to help in achieving their goals. About the role: As the SharePoint / Microsoft 365 Architect, you will design, shape, and govern modern digital workplace platforms that enable secure collaboration, effective information management, and scalable enterprise growth. You will take ownership of the architectural direction of SharePoint Online and the wider Microsoft 365 ecosystem, ensuring solutions are secure, scalable, and aligned with long term business and information management strategies. This role combines architectural leadership, stakeholder engagement, governance design, and hands on oversight of platform configuration. As the SharePoint / Microsoft 365 Architect, you will: Design and architect SharePoint Online and Microsoft 365 solutions to support enterprise collaboration, content management, and workflow automation. Lead migration initiatives from legacy platforms into SharePoint Online and Microsoft 365, ensuring minimal disruption and strong user adoption. Develop and implement governance frameworks covering permissions, data classification, retention, compliance, and lifecycle management. Integrate Microsoft 365 services including SharePoint, Teams, OneDrive, and Power Platform to streamline and modernise business processes. Partner with senior stakeholders to gather requirements and translate business needs into scalable architectural solutions. Lead transformation initiatives aligned to recognised change management best practice, planning milestones, communication, and adoption strategies. Deliver training and adoption sessions to drive engagement and digital literacy across teams. Configure and oversee SharePoint hubs, site architecture, templates, and modern web parts. Provide technical leadership and guidance on M365 architecture, governance, security, and scalability. Monitor platform usage, adoption metrics, and performance analytics to continuously improve digital workplace effectiveness. Stay current with Microsoft roadmap developments and emerging technologies to guide innovation and future strategy. Ensure compliance with data protection regulations and internal security standards. Troubleshoot and resolve complex SharePoint and Microsoft 365 issues. We're looking for an experienced Microsoft 365 professional who is confident operating at an architectural level while remaining close enough to delivery to ensure solutions are implemented effectively. You'll bring many of the following: Proven experience architecting and managing SharePoint Online and Microsoft 365 environments in complex or enterprise settings. Strong knowledge of Microsoft Teams, OneDrive, Exchange Online, and Power Platform. Expertise in information architecture, metadata design, and content lifecycle management. Experience designing governance and compliance frameworks within Microsoft 365. Familiarity with Microsoft Entra ID (Azure AD) and Microsoft 365 security & compliance capabilities. Experience leading migration and transformation initiatives. Strong communication and stakeholder engagement skills, with the ability to explain technical concepts clearly. Experience supporting cross-functional programmes and working in collaborative delivery environments. At Sword, our core values and culture are based on caring about our people, investing in training and career development, and building inclusive teams where we are all encouraged to contribute to achieve success. We offer comprehensive benefits designed to support your professional development and enhance your overall quality of life. In addition to a Competitive Salary, here's what you can expect as part of our benefits package: Personalised Career Development: We create a development plan customised to your goals and aspirations, with a range of learning and development opportunities within a culture that encourages growth. Flexible working: Flexible work arrangements to support your work-life balance. We can't promise to always be able to meet every request, however, are keen to discuss your individual preferences to make it work where we can. A Fantastic Benefits Package: This includes generous annual leave allowance, enhanced family friendly benefits, pension scheme, access to private health, well being, and insurance schemes, an employee assistance programme, discounted cash plan and more . At Sword we are dedicated to fostering a diverse and inclusive workplace and are proud to be an equal opportunities employer, ensuring that all applicants receive fair and equal consideration for employment, regardless of whether they meet every requirement. If you don't tick all the boxes but feel you have some of the relevant skills and experience we're looking for, please do consider applying and highlight your transferable skills and experience. We embrace diversity in all its forms, valuing individuals regardless of age, disability, gender identity or reassignment, marital or civil partner status, pregnancy or maternity status, race, colour, nationality, ethnic or national origin, religion or belief, sex, or sexual orientation. Your perspective and potential are important to us. If we can do anything to help make the hiring process more accessible, please let our talent acquisition team know when you apply so we can support any adjustments.
We are seeking a hands on Microsoft 365 Copilot specialist to support and optimise enterprise scale M365 Copilot deployments. The role involves technical delivery across Copilot, Microsoft 365 administration, governance, data access, reporting, and user enablement. Key Skills Strong enterprise experience with Microsoft 365 Copilot M365 administration and configuration SharePoint Online permissions and data access controls Entra ID, Conditional Access, and identity management Microsoft Purview, DLP, retention, and compliance Copilot reporting, adoption, and licence optimisation Troubleshooting Copilot performance and user issues Assessing fit for Copilot, Copilot Studio, Power Platform, and related services Clear technical documentation and recommendations Desirable Copilot Studio, Power Platform, Microsoft Graph Azure Monitor / Log Analytics Power BI AI governance and Responsible AI Cost and usage optimisation Ideal Background Senior M365 engineer, consultant, or architect Experience supporting mature Copilot environments Strong advisory and troubleshooting capability Able to work across technical, security, governance, and business teams Comfortable with hands on remediation and strategic recommendations Due to the nature and urgency of this post, candidates holding or who have held high level security clearance in the past are most welcome to apply. Successful applicants will be required to be security cleared prior to appointment which can take a minimum 10 weeks. LA International is an award winning partner of choice for many of the world's most influential companies and government organisations. Holding Enhanced Government Security Accreditation, we are recognised as the European market leader in the delivery of Security Cleared talent to organisations that demand the very highest levels of security, compliance and assurance. An award winning organisation, having secured the prestigious Queens Award for Enterprise: International Trade over multiple years. We are committed to fostering an inclusive, equitable and accessible workplace where everyone feels valued and supported. We welcome applications from all individuals, regardless of background or identity, and we encourage candidates who may not meet every listed requirement to still apply. If you require any adjustments or support during the recruitment process, please let us know and we will work with you to ensure a fair and accessible experience. Please note: If a high volume of applications is received, only candidates shortlisted will be contacted.
05/06/2026
Full time
We are seeking a hands on Microsoft 365 Copilot specialist to support and optimise enterprise scale M365 Copilot deployments. The role involves technical delivery across Copilot, Microsoft 365 administration, governance, data access, reporting, and user enablement. Key Skills Strong enterprise experience with Microsoft 365 Copilot M365 administration and configuration SharePoint Online permissions and data access controls Entra ID, Conditional Access, and identity management Microsoft Purview, DLP, retention, and compliance Copilot reporting, adoption, and licence optimisation Troubleshooting Copilot performance and user issues Assessing fit for Copilot, Copilot Studio, Power Platform, and related services Clear technical documentation and recommendations Desirable Copilot Studio, Power Platform, Microsoft Graph Azure Monitor / Log Analytics Power BI AI governance and Responsible AI Cost and usage optimisation Ideal Background Senior M365 engineer, consultant, or architect Experience supporting mature Copilot environments Strong advisory and troubleshooting capability Able to work across technical, security, governance, and business teams Comfortable with hands on remediation and strategic recommendations Due to the nature and urgency of this post, candidates holding or who have held high level security clearance in the past are most welcome to apply. Successful applicants will be required to be security cleared prior to appointment which can take a minimum 10 weeks. LA International is an award winning partner of choice for many of the world's most influential companies and government organisations. Holding Enhanced Government Security Accreditation, we are recognised as the European market leader in the delivery of Security Cleared talent to organisations that demand the very highest levels of security, compliance and assurance. An award winning organisation, having secured the prestigious Queens Award for Enterprise: International Trade over multiple years. We are committed to fostering an inclusive, equitable and accessible workplace where everyone feels valued and supported. We welcome applications from all individuals, regardless of background or identity, and we encourage candidates who may not meet every listed requirement to still apply. If you require any adjustments or support during the recruitment process, please let us know and we will work with you to ensure a fair and accessible experience. Please note: If a high volume of applications is received, only candidates shortlisted will be contacted.
