ERP Support Desk Analyst
Based in our Skipton, UK office
Are you looking for your next opportunity in an ERP role? Do you already have skills in Microsoft Dynamics 365 Business Central?
MBP Solutions is experiencing a period of exciting growth, and we’re moving our ERP system to Business Central. This has created an opportunity for an ERP Administrator, ideally with Business Central experience, to work on our digitisation projects and provide helpdesk support for our growing international business. This role will provide 1st and 2nd line support to the business, as well as working closely with our gold partners to manage any escalated 3rd line support tickets and follow these through to completion. Ideally you will have a good working knowledge of Microsoft Dynamics 365 Business Central and/or previous Navision versions. Change management is a key aspect of the role, and the successful candidate will work with the business and process owners to define requirements, functional test and assist with any acceptance testing. Business Central is our core business system, and this role will be involved with a range of integration projects with third party applications as well as workflow/process development.
About us
At MBP Solutions, we believe passionately in the importance and benefit of being a ‘purpose-driven enterprise’. Having a strong and clear sense of purpose, setting out where we want to get to in the
future and explaining what we value most in terms of how we all want to work together is an essential part of our growth plan.
Founded in 1999, we specialise in adding value to biological by-products through our unique know-how regarding product applications, sustainability, sales and marketing, legal compliance and supply chain management. With a focus on the utilisation of the resources in biological by-products, MBP Solutions has developed a unique concept called OMBP (Outsourced Management of By-Products) 360ᵒ solutions
where by-products and wastes from more than 40 different factories in Europe, North America, Asia and Africa are managed in a sustainable
We have in place a set of strong and very simple messages that are built on everything that MBP Solutions has done to date. These statements are a reference point and reminder for all of us in MBP Solutions about how we want to work together, where we are heading and how we will get there:
We work together for a more sustainable world by helping industries reduce their impact on the
We turn one industry’s by-product into another industry’s raw material by partnering with them
to optimise resource use and generate added value.
We are global experts in by-products and their application, including supply chain management, international sales and marketing, legal compliance and
We want to be globally recognised as the go-to partner for industries who want to handle by-products in a sustainable and responsible way.
As employers, we work in a truly multi-national way, local to our customers but as a team across all the countries in which we operate. With offices in Europe, Asia and North America, we offer a collaborative, friendly and smart-working culture with a focus on innovation and delivering real value for our customers.
Your main tasks will be:
Business Central/Continia/Jet helpdesk function – dealing with internal queries relating to system use and potential bugs, escalating to gold partners when needed.
Working with the business to create functional requirements and user
Functional testing of enhancements completed by gold
Ensure that data owners are following best practice with regular reporting to highlight
Manage our master data and deal with requests for changes
Create training documents for administrative processes and system
Complete the onboarding/offboarding and training of new
Manage and maintain security roles and
Ensure preparedness for Microsoft updates, evaluate how this may affect MBP and provide a summary of key points and actions. Take actions as direction and prepare communications to wider company on changes or updates.
Review and analyse the current state of Microsoft Dynamics 365 Business Central and develop strategies for improving or further leveraging existing
Write news articles relating to Business Central and be the champion of the product.
We are looking for someone with the following essential experience or qualifications (please only apply if you can demonstrate your experience, by providing on the job or education examples):
A bachelor's degree or equivalent in a relevant IT
As a minimum, two years of experience configuring, maintaining, documenting and supporting a company’s ERP, with a preference for working experience using Microsoft Dynamics 365 Business Central or Dynamics NAV. Knowledge of other ERP systems such as SAP or Oracle will also be
General understanding of accounting and operations processes with logistics and sales process experience an
Knowledge of data management such as importing from spreadsheets and using data
Understanding of relational databases.
Advanced Microsoft Office 365 skills including SharePoint, Power Automate
Experience using Continia Document Capture and Jet Analytics (preferred, not required).
Experience of building relationships across all levels and areas of the business along with a pragmatic approach to problem-solving.
Written and verbal English language skills at business
Essential demonstrable Skills/Profile we are looking for:
Strong communication skills, with the ability to communicate effectively at all levels
Ability to work well on own initiative, presenting ideas
Strong analytical skills
Structured, methodical and well-organised
Ability to work well under pressure and to deadlines
Enthusiasm and self-motivation, with a proactive approach to all tasks
Team player who contributes to our collaborative culture
High attention to detail with evidenced problem-solving skills
A positive approach to change
Why work for us?
Sustainability has been part of our ideological backbone since the beginning, as our organisation captures and delivers value in economic, environmental and social terms.
Our business brings to life the concepts of industrial ecology and circular economy by materialising the idea that the co-stream of one industry can be used as a key resource by another.
Our technical expertise, market knowledge and legal understanding help to promote the optimal and efficient use of natural resources, reduce waste and toxic emissions, reduce operating costs and generate new revenue. As a result, we improve the environmental, economic and social performance of our suppliers and customers, with whom we work together to enable the recycling and recovery of residual resources. MBP has several sustainability and quality certifications and works actively with LEAN.
We offer:
A competitive salary
Working for an international company dedicated to sustainability, the environment and natural resources
Free parking
Our UK office is based on the Broughton Hall Estate in Skipton, where you are surrounded by the natural beauty of the Yorkshire Dales
A friendly, professional and nurturing culture, dedicated to engagement and retention
Flexibility with hybrid working (up to 3 days a week from home) after a suitable period of review
Training opportunities with a focus on professional development
Occasional international travel to other MBP offices (role dependent)
For more information about MBP or the position, please visit www.mbpsolutions.com
NO AGENCIES PLEASE
Sep 15, 2022
Full time
ERP Support Desk Analyst
Based in our Skipton, UK office
Are you looking for your next opportunity in an ERP role? Do you already have skills in Microsoft Dynamics 365 Business Central?
MBP Solutions is experiencing a period of exciting growth, and we’re moving our ERP system to Business Central. This has created an opportunity for an ERP Administrator, ideally with Business Central experience, to work on our digitisation projects and provide helpdesk support for our growing international business. This role will provide 1st and 2nd line support to the business, as well as working closely with our gold partners to manage any escalated 3rd line support tickets and follow these through to completion. Ideally you will have a good working knowledge of Microsoft Dynamics 365 Business Central and/or previous Navision versions. Change management is a key aspect of the role, and the successful candidate will work with the business and process owners to define requirements, functional test and assist with any acceptance testing. Business Central is our core business system, and this role will be involved with a range of integration projects with third party applications as well as workflow/process development.
About us
At MBP Solutions, we believe passionately in the importance and benefit of being a ‘purpose-driven enterprise’. Having a strong and clear sense of purpose, setting out where we want to get to in the
future and explaining what we value most in terms of how we all want to work together is an essential part of our growth plan.
Founded in 1999, we specialise in adding value to biological by-products through our unique know-how regarding product applications, sustainability, sales and marketing, legal compliance and supply chain management. With a focus on the utilisation of the resources in biological by-products, MBP Solutions has developed a unique concept called OMBP (Outsourced Management of By-Products) 360ᵒ solutions
where by-products and wastes from more than 40 different factories in Europe, North America, Asia and Africa are managed in a sustainable
We have in place a set of strong and very simple messages that are built on everything that MBP Solutions has done to date. These statements are a reference point and reminder for all of us in MBP Solutions about how we want to work together, where we are heading and how we will get there:
We work together for a more sustainable world by helping industries reduce their impact on the
We turn one industry’s by-product into another industry’s raw material by partnering with them
to optimise resource use and generate added value.
We are global experts in by-products and their application, including supply chain management, international sales and marketing, legal compliance and
We want to be globally recognised as the go-to partner for industries who want to handle by-products in a sustainable and responsible way.
As employers, we work in a truly multi-national way, local to our customers but as a team across all the countries in which we operate. With offices in Europe, Asia and North America, we offer a collaborative, friendly and smart-working culture with a focus on innovation and delivering real value for our customers.
Your main tasks will be:
Business Central/Continia/Jet helpdesk function – dealing with internal queries relating to system use and potential bugs, escalating to gold partners when needed.
Working with the business to create functional requirements and user
Functional testing of enhancements completed by gold
Ensure that data owners are following best practice with regular reporting to highlight
Manage our master data and deal with requests for changes
Create training documents for administrative processes and system
Complete the onboarding/offboarding and training of new
Manage and maintain security roles and
Ensure preparedness for Microsoft updates, evaluate how this may affect MBP and provide a summary of key points and actions. Take actions as direction and prepare communications to wider company on changes or updates.
Review and analyse the current state of Microsoft Dynamics 365 Business Central and develop strategies for improving or further leveraging existing
Write news articles relating to Business Central and be the champion of the product.
We are looking for someone with the following essential experience or qualifications (please only apply if you can demonstrate your experience, by providing on the job or education examples):
A bachelor's degree or equivalent in a relevant IT
As a minimum, two years of experience configuring, maintaining, documenting and supporting a company’s ERP, with a preference for working experience using Microsoft Dynamics 365 Business Central or Dynamics NAV. Knowledge of other ERP systems such as SAP or Oracle will also be
General understanding of accounting and operations processes with logistics and sales process experience an
Knowledge of data management such as importing from spreadsheets and using data
Understanding of relational databases.
Advanced Microsoft Office 365 skills including SharePoint, Power Automate
Experience using Continia Document Capture and Jet Analytics (preferred, not required).
Experience of building relationships across all levels and areas of the business along with a pragmatic approach to problem-solving.
Written and verbal English language skills at business
Essential demonstrable Skills/Profile we are looking for:
Strong communication skills, with the ability to communicate effectively at all levels
Ability to work well on own initiative, presenting ideas
Strong analytical skills
Structured, methodical and well-organised
Ability to work well under pressure and to deadlines
Enthusiasm and self-motivation, with a proactive approach to all tasks
Team player who contributes to our collaborative culture
High attention to detail with evidenced problem-solving skills
A positive approach to change
Why work for us?
Sustainability has been part of our ideological backbone since the beginning, as our organisation captures and delivers value in economic, environmental and social terms.
Our business brings to life the concepts of industrial ecology and circular economy by materialising the idea that the co-stream of one industry can be used as a key resource by another.
Our technical expertise, market knowledge and legal understanding help to promote the optimal and efficient use of natural resources, reduce waste and toxic emissions, reduce operating costs and generate new revenue. As a result, we improve the environmental, economic and social performance of our suppliers and customers, with whom we work together to enable the recycling and recovery of residual resources. MBP has several sustainability and quality certifications and works actively with LEAN.
We offer:
A competitive salary
Working for an international company dedicated to sustainability, the environment and natural resources
Free parking
Our UK office is based on the Broughton Hall Estate in Skipton, where you are surrounded by the natural beauty of the Yorkshire Dales
A friendly, professional and nurturing culture, dedicated to engagement and retention
Flexibility with hybrid working (up to 3 days a week from home) after a suitable period of review
Training opportunities with a focus on professional development
Occasional international travel to other MBP offices (role dependent)
For more information about MBP or the position, please visit www.mbpsolutions.com
NO AGENCIES PLEASE
We are a growing, local Managed Service Provider (MSP) with two Midlands based offices and a strong technical team. Our team is dedicated to delivering exceptional IT support and services to our diverse client base. We offer a flexible hybrid working environment with 3 days in the office and 2 days working from home. We are seeking an experienced Second Line Support Engineer to join our busy helpdesk team. The ideal candidate will have experience in maintaining customer networks on premise, within our own data centre and public cloud environments. You will be responsible for diagnosing and fixing faults across a range of varied workloads. Key Responsibilities As IT Support Helpdesk Engineer: Provide day-to-day support on a busy helpdesk. Maintain and manage customer networks on-prem, datacenter and cloud environments. Diagnose and resolve complex faults and act as an escalation point for the technical team. Work extensively with Office 365, Backups. Drive to customer sites as required to provide on-site support and maintenance. Collaborate with other team members to ensure seamless service delivery. Document all support activities and resolutions in the helpdesk system. Requirements: Experience with Office 365, Active Directory and basic networking. Proven experience in both on-site and helpdesk support roles. Strong problem-solving skills and the ability to diagnose and fix faults. Excellent communication and interpersonal skills. Ability to drive and access to a vehicle for customer site visits when required. Desirable Skills: Certifications such as Microsoft Certified: Azure Administrator Associate, CompTIA Network+, or similar. Networking, VLANS, Wireless, Firewalls, Intune Familiarity with ITIL practices. Benefits: Competitive salary and a thriving technical environment. Hybrid working policy. Opportunities for professional development and certification. 20 days Holiday (plus bank holidays) and your birthday off Company pension No overseas applicants please; visa applications will not be accepted. Candidate Source Ltd is an advertising agency. Once you have submitted your application it will be passed to the third party Recruiter who is responsible for processing your application. This will include holding and sharing your personal data, our legal basis for this is legitimate interest subject to your declared interest in a job. Our privacy policy can be found on our website and we can be contacted to confirm who your application has been forwarded to.
Sep 09, 2024
Full time
We are a growing, local Managed Service Provider (MSP) with two Midlands based offices and a strong technical team. Our team is dedicated to delivering exceptional IT support and services to our diverse client base. We offer a flexible hybrid working environment with 3 days in the office and 2 days working from home. We are seeking an experienced Second Line Support Engineer to join our busy helpdesk team. The ideal candidate will have experience in maintaining customer networks on premise, within our own data centre and public cloud environments. You will be responsible for diagnosing and fixing faults across a range of varied workloads. Key Responsibilities As IT Support Helpdesk Engineer: Provide day-to-day support on a busy helpdesk. Maintain and manage customer networks on-prem, datacenter and cloud environments. Diagnose and resolve complex faults and act as an escalation point for the technical team. Work extensively with Office 365, Backups. Drive to customer sites as required to provide on-site support and maintenance. Collaborate with other team members to ensure seamless service delivery. Document all support activities and resolutions in the helpdesk system. Requirements: Experience with Office 365, Active Directory and basic networking. Proven experience in both on-site and helpdesk support roles. Strong problem-solving skills and the ability to diagnose and fix faults. Excellent communication and interpersonal skills. Ability to drive and access to a vehicle for customer site visits when required. Desirable Skills: Certifications such as Microsoft Certified: Azure Administrator Associate, CompTIA Network+, or similar. Networking, VLANS, Wireless, Firewalls, Intune Familiarity with ITIL practices. Benefits: Competitive salary and a thriving technical environment. Hybrid working policy. Opportunities for professional development and certification. 20 days Holiday (plus bank holidays) and your birthday off Company pension No overseas applicants please; visa applications will not be accepted. Candidate Source Ltd is an advertising agency. Once you have submitted your application it will be passed to the third party Recruiter who is responsible for processing your application. This will include holding and sharing your personal data, our legal basis for this is legitimate interest subject to your declared interest in a job. Our privacy policy can be found on our website and we can be contacted to confirm who your application has been forwarded to.
IT Systems Administrator
Commerce Decisions
The top skills/experience required for the IT Systems Administrator
The role profile gives a clear reflection of the role and is ordered in a list of priorities however 3 key skills/experience for shortlisting purposes:
* Experience managing and administering Hosted Services (including remote access).
* Experience of Performing IT operations and maintenance in a Windows environment
* Experience/Aptitude to evaluate & champion new technologies/systems/ways of working and lead the implementation of agreed items into the business
The business are looking for someone with the experience to take responsibility and care for their hosted services and internal business infrastructure whilst being able to innovate and update the current offering as new programmes/software updates/technologies become available.
A summary of the day to day responsibilities of the IT Systems Administrator
Primary responsibility to provide care for the hosted services. This will involve both ensuring current established systems are running correctly, data is flowing as expected and planned maintenance/updates are completed as required. Any issues requiring fixes will be the responsibility of the post holder. In addition, introduction of new services for new clients, setting up new users and supporting clients with technical support relating to this.
Secondary to support the internal business of 45 internal staff and the companies own It infrastructure. Also understanding and supporting key CD products.
The post-holder will be excited by technology and be able to promote new ways of working/technologies for discussion that would improve the organisations operation and improve efficiency. As part of a smaller organisation, the post-holder will have a diverse range of work and projects they can be involved in which can be either business or personally identified.
* Responsibility for our hosted service & application infrastructure, supporting our client and internal facing hosted systems across multiple geographies.
* Performing IT operations and maintenance in accordance to approved procedures and standards, including security auditing and patching.
* Supporting the implementation of programs and procedures that ensure the safety of our data/information and safety in the Information Technology operations.
* Executing and supporting local installations of our products, AWARD and ADVANCE
* Identifying operational IT problems and seeking resolutions without impacting the end users • Keeping abreast of developments in industry regarding IT operations and maintenance
* Work alongside the development and support teams to become an expert in the use and support of the AWARD and ADVANCE products, working towards becoming the ultimate point of technical escalation.
* Internal Helpdesk support
* External Helpdesk support cover (equivalent to 2nd/3rd line support)
* Flexibility to perform other duties, as and when required, to ensure the smooth running of the organisation and to meet the needs of the business.
Benefits
A competitive salary, private health insurance, 25 days’ leave per annum and participation in a company bonus plan are offered. The company offers an excellent benefits package, including access to the full range of benefits provided by their parent company. They also have a culture of having fun and place importance on work-life balance.
Essential qualifications of the IT Systems Administrator
There are no essential qualifications required for the role. More importantly is the experience and aptitude of the person.
* Experience of running and maintaining MS Windows® environments.
* Experience of hosted services, remote operation and supporting web hosted SAAS
* Working knowledge of SQL, Apache, scripting & remote monitoring tools
* Ability to identify, diagnose and rectify IT issues
* Ability to research and implement relevant technical solutions
* Ability to multi-task, prioritise, learn and teach within a team of mixed skill levels.
* Existing or eligibility for SC clearance
* Ability to travel Desirable abilities
* Knowledge of ISO 27001, Cyber Essentials and Cyber Essential Plus standards
* Microsoft Office 365 deployment/administration
* OKTA
* Nessus
Key behavioural requirements in addition to the above comments:
* Personable and strong communication skills (able to provide technical clarity to non-technical clients)
* Confidence to take a lead role
* Innovative – able to embrace change, new technology and better ways of working
* Flexibility to meet the demands of the clients and internal consultants
This advert was posted by Gold Group - one of the UK's leading niche recruitment consultancies. We span a variety of specialist industries and are the recruitment company to help you find your next career opportunity. We pride ourselves on our commitment to candidates and stick to our ethos of finding the right role for the right person. Visit our website or get in touch today to discuss this role, find out what else we've got or just for a chat about the state of your industry. Services advertised by Gold Group are those of an Agency and/or an Employment Business. Please be aware that we receive a high volume of applications for every role advertised and regularly receive applications from candidates who exceed the job credentials. We will only contact you within the next 14 days if you are selected for interview. A copy of our privacy policy can be found here: https://(url removed)/about-us/privacy-policy. Gold Group is an equal opportunity & diversity employer. A copy of our equal opportunity & diversity policy can be found here: https://(url removed)/about-us/equality-and-diversity-policy
Oct 29, 2018
IT Systems Administrator
Commerce Decisions
The top skills/experience required for the IT Systems Administrator
The role profile gives a clear reflection of the role and is ordered in a list of priorities however 3 key skills/experience for shortlisting purposes:
* Experience managing and administering Hosted Services (including remote access).
* Experience of Performing IT operations and maintenance in a Windows environment
* Experience/Aptitude to evaluate & champion new technologies/systems/ways of working and lead the implementation of agreed items into the business
The business are looking for someone with the experience to take responsibility and care for their hosted services and internal business infrastructure whilst being able to innovate and update the current offering as new programmes/software updates/technologies become available.
A summary of the day to day responsibilities of the IT Systems Administrator
Primary responsibility to provide care for the hosted services. This will involve both ensuring current established systems are running correctly, data is flowing as expected and planned maintenance/updates are completed as required. Any issues requiring fixes will be the responsibility of the post holder. In addition, introduction of new services for new clients, setting up new users and supporting clients with technical support relating to this.
Secondary to support the internal business of 45 internal staff and the companies own It infrastructure. Also understanding and supporting key CD products.
The post-holder will be excited by technology and be able to promote new ways of working/technologies for discussion that would improve the organisations operation and improve efficiency. As part of a smaller organisation, the post-holder will have a diverse range of work and projects they can be involved in which can be either business or personally identified.
* Responsibility for our hosted service & application infrastructure, supporting our client and internal facing hosted systems across multiple geographies.
* Performing IT operations and maintenance in accordance to approved procedures and standards, including security auditing and patching.
* Supporting the implementation of programs and procedures that ensure the safety of our data/information and safety in the Information Technology operations.
* Executing and supporting local installations of our products, AWARD and ADVANCE
* Identifying operational IT problems and seeking resolutions without impacting the end users • Keeping abreast of developments in industry regarding IT operations and maintenance
* Work alongside the development and support teams to become an expert in the use and support of the AWARD and ADVANCE products, working towards becoming the ultimate point of technical escalation.
* Internal Helpdesk support
* External Helpdesk support cover (equivalent to 2nd/3rd line support)
* Flexibility to perform other duties, as and when required, to ensure the smooth running of the organisation and to meet the needs of the business.
Benefits
A competitive salary, private health insurance, 25 days’ leave per annum and participation in a company bonus plan are offered. The company offers an excellent benefits package, including access to the full range of benefits provided by their parent company. They also have a culture of having fun and place importance on work-life balance.
Essential qualifications of the IT Systems Administrator
There are no essential qualifications required for the role. More importantly is the experience and aptitude of the person.
* Experience of running and maintaining MS Windows® environments.
* Experience of hosted services, remote operation and supporting web hosted SAAS
* Working knowledge of SQL, Apache, scripting & remote monitoring tools
* Ability to identify, diagnose and rectify IT issues
* Ability to research and implement relevant technical solutions
* Ability to multi-task, prioritise, learn and teach within a team of mixed skill levels.
* Existing or eligibility for SC clearance
* Ability to travel Desirable abilities
* Knowledge of ISO 27001, Cyber Essentials and Cyber Essential Plus standards
* Microsoft Office 365 deployment/administration
* OKTA
* Nessus
Key behavioural requirements in addition to the above comments:
* Personable and strong communication skills (able to provide technical clarity to non-technical clients)
* Confidence to take a lead role
* Innovative – able to embrace change, new technology and better ways of working
* Flexibility to meet the demands of the clients and internal consultants
This advert was posted by Gold Group - one of the UK's leading niche recruitment consultancies. We span a variety of specialist industries and are the recruitment company to help you find your next career opportunity. We pride ourselves on our commitment to candidates and stick to our ethos of finding the right role for the right person. Visit our website or get in touch today to discuss this role, find out what else we've got or just for a chat about the state of your industry. Services advertised by Gold Group are those of an Agency and/or an Employment Business. Please be aware that we receive a high volume of applications for every role advertised and regularly receive applications from candidates who exceed the job credentials. We will only contact you within the next 14 days if you are selected for interview. A copy of our privacy policy can be found here: https://(url removed)/about-us/privacy-policy. Gold Group is an equal opportunity & diversity employer. A copy of our equal opportunity & diversity policy can be found here: https://(url removed)/about-us/equality-and-diversity-policy
Job Title: IT Systems Administrator
Location: Blackburn
Type: Permanent
Start Date: ASAP
Salary: £25k-£35k – Depending on Experience
We are currently seeking an IT Systems Administrator to join our client’s small team providing a high level of technical support internally both in the UK and Europe. This is a technical role requiring proven experience of using Windows Server 2008, 2008, 2016, Active Directory and Microsoft Exchange. The job is very much a hands-on IT role with wide-ranging responsibilities.
The position is suited to someone who has a good understanding of networks, servers and IT support and someone who has strong customer service skills. The successful candidate will have a can-do attitude, be a team player but able to work on their own, have the ability to problem solve and a drive to make improvements.
Key Responsibilities:
You will be responsible for implementing and maintaining all aspects of our client’s technology. This includes daily support incidents, desktop and server troubleshooting, business continuity planning and execution, hardware/software installation and upgrades, new infrastructure build outs, telecommunications.
Monitor and maintain the company’s servers and network including hardware and software. Setting and maintaining group policies using Active Directory. Provide up to 3rd tier support in a timely manner utilising the company’s IT helpdesk and visiting users at their desks to provide local support for various IT issues. Manage, reassign or escalate helpdesk requests efficiently either technically or to Management if unable to complete. Work pro-actively in the department to help minimise any future problems. Manage and maintain IT hardware and software assets.
Skills & Experience:
* Working in an IT support environment (in an end-user would be advantageous but not essential) Windows Server 2008/2012/2016, including permissions & good level of understanding
* Active Directory Configuring
* Administering MS Exchange.
* Configuring and supporting MS Office 2016, Outlook and web communication programmes.
* Telephone systems (IP, SIP)
Additional experience with any of the following will be a real advantage: Veeam, VMware, SCCM, WSUS, Sophos AV, Mimecast, Citrix Xenapp , Linux, Office 365, Networking
If you are looking to progress in your IT career and develop further as the department grows then this could be a great opportunity for you. Please apply today
Oct 29, 2018
Job Title: IT Systems Administrator
Location: Blackburn
Type: Permanent
Start Date: ASAP
Salary: £25k-£35k – Depending on Experience
We are currently seeking an IT Systems Administrator to join our client’s small team providing a high level of technical support internally both in the UK and Europe. This is a technical role requiring proven experience of using Windows Server 2008, 2008, 2016, Active Directory and Microsoft Exchange. The job is very much a hands-on IT role with wide-ranging responsibilities.
The position is suited to someone who has a good understanding of networks, servers and IT support and someone who has strong customer service skills. The successful candidate will have a can-do attitude, be a team player but able to work on their own, have the ability to problem solve and a drive to make improvements.
Key Responsibilities:
You will be responsible for implementing and maintaining all aspects of our client’s technology. This includes daily support incidents, desktop and server troubleshooting, business continuity planning and execution, hardware/software installation and upgrades, new infrastructure build outs, telecommunications.
Monitor and maintain the company’s servers and network including hardware and software. Setting and maintaining group policies using Active Directory. Provide up to 3rd tier support in a timely manner utilising the company’s IT helpdesk and visiting users at their desks to provide local support for various IT issues. Manage, reassign or escalate helpdesk requests efficiently either technically or to Management if unable to complete. Work pro-actively in the department to help minimise any future problems. Manage and maintain IT hardware and software assets.
Skills & Experience:
* Working in an IT support environment (in an end-user would be advantageous but not essential) Windows Server 2008/2012/2016, including permissions & good level of understanding
* Active Directory Configuring
* Administering MS Exchange.
* Configuring and supporting MS Office 2016, Outlook and web communication programmes.
* Telephone systems (IP, SIP)
Additional experience with any of the following will be a real advantage: Veeam, VMware, SCCM, WSUS, Sophos AV, Mimecast, Citrix Xenapp , Linux, Office 365, Networking
If you are looking to progress in your IT career and develop further as the department grows then this could be a great opportunity for you. Please apply today
We are seeking for an IT Support Engineer to be based primarily in the office with with frequent visits to customer sites; two days per week you will be onsite at a client based in Bristol. Focusing on resolving incidents and work requests within agreed SLA's, along with pro-active participation in routine support service activities such as asset, knowledge and problem management. Involvement in continual improvement initiatives and project work is also expected. Must be able to prioritise and manage own time effectively and able to work unsupervised. The candidate will also be expected to be part of the on-call rota.
Cloud Direct
We’re a bright, capable bunch focussed on helping ambitious companies move to the cloud easily and safely. We’re a Microsoft gold cloud solutions provider (CSP), driving high growth around Azure and Office 365. Fast moving and entrepreneurial, we’re recruiting ambitious people committed to excellence and personal growth along with the business. Today, there are about 200 of us across Bath, Bracknell, London and Cape Town, with more exciting growth plans in the pipeline. We help our people dig deep to make the most out of their careers with Cloud Direct - we believe "more is in you…" With great financial and lifestyle benefits, we also have a 'fun fund’ and regular sporty, foody and social occasions. We recognise that our people drive and inspire the business - two reasons why we’re Investors in People - Gold. Responsibilities
Resolve or support the resolution of complex or escalated customer technical issues;
Resolve technical issues via phone, email or Livechat where appropriate to do so while meeting SLA targets;
Provide high quality case notes and communication records with customers throughout the life of the case;
Prioritise case workload and manage working time effectively;
Follow ITIL and ISO agreed practices and processes;
Support Service Delivery with technical expertise as required;
Highlight security risks and issue trends with Team Leader;
Provide clear handover commentary and case notes for returning cases to First Response Team, third party support partners or between shifts.
Update team wikis, knowledge base articles and technical tips for internal service improvement as they are identified;
Be proactive in reporting and or suggesting service improvements via the appropriate channels (e.g. Moments of Truth);
Be personally responsible for driving customer satisfaction by always trying to think as the customer and to promote customer feedback via the NPS-T systems;
Willingly supporting other members of the team when required, including taking first response queries if no members of the first response team are available;
Additional responsibilties
Working with the Internal IT function (IIT) and be the lead technical resource for internal network and comms issues. Assisting Internal IT Access Requests within Service Now
Provide helpdesk support to staff both local & remote users
Database Maintenance
Installing, moving and setting up user’s PC workstations
Conducting routine PC maintenance
Carrying out audits of IT equipment
Configure hardware for staff
Work on IT projects as directed
To accurately record, update and document requests using the IT service desk system.
To resolve incidents and upgrade different types of software and hardware
Investigating, diagnosing and solving computer software and hardware faults
Talking to clients and computer users to determine the nature of any problems they encounter
To resolve incidents with printers, copiers and scanners
Managing stocks of equipment, consumables and other supplies.
Maintaining records of software licences
Setting up accounts for staff, ensuring that they know how to log in
Updating Asset Register as and when needed
Remove leavers from distribution emails
Ensure each workstation has a computer, monitor, keyboard, mouse, hard drive, and any additional specialized equipment
Install, test and configure new workstations, peripheral equipment and software
Obtaining replacement or specialist components, fixtures or fittings
Solving password problems
Experience and skills required
Should have at least 2 years’ experience in a 1st/ 2nd line IT Support role
Microsoft desktop operating systems and applications
Strong Local & Wide Area networking skills including configuration of switches & routers
Extensive knowledge of the computer environment and the ability to identify, troubleshoot and resolve problems or issues to the satisfaction of the customer or end user
Mobile devices including iPhone/Android
Desirable
MCITP: Enterprise Desktop Administrator 7/8 or MCITP: Windows 7 or Windows 8, Enterprise Desktop Support Technician
What do we offer you?
Pension contribution
Health care cash plan
Life Assurance/Critical Illness/Income Protection
Birthday lunches
Fun Fund
Many more...
Nov 23, 2017
Full time
We are seeking for an IT Support Engineer to be based primarily in the office with with frequent visits to customer sites; two days per week you will be onsite at a client based in Bristol. Focusing on resolving incidents and work requests within agreed SLA's, along with pro-active participation in routine support service activities such as asset, knowledge and problem management. Involvement in continual improvement initiatives and project work is also expected. Must be able to prioritise and manage own time effectively and able to work unsupervised. The candidate will also be expected to be part of the on-call rota.
Cloud Direct
We’re a bright, capable bunch focussed on helping ambitious companies move to the cloud easily and safely. We’re a Microsoft gold cloud solutions provider (CSP), driving high growth around Azure and Office 365. Fast moving and entrepreneurial, we’re recruiting ambitious people committed to excellence and personal growth along with the business. Today, there are about 200 of us across Bath, Bracknell, London and Cape Town, with more exciting growth plans in the pipeline. We help our people dig deep to make the most out of their careers with Cloud Direct - we believe "more is in you…" With great financial and lifestyle benefits, we also have a 'fun fund’ and regular sporty, foody and social occasions. We recognise that our people drive and inspire the business - two reasons why we’re Investors in People - Gold. Responsibilities
Resolve or support the resolution of complex or escalated customer technical issues;
Resolve technical issues via phone, email or Livechat where appropriate to do so while meeting SLA targets;
Provide high quality case notes and communication records with customers throughout the life of the case;
Prioritise case workload and manage working time effectively;
Follow ITIL and ISO agreed practices and processes;
Support Service Delivery with technical expertise as required;
Highlight security risks and issue trends with Team Leader;
Provide clear handover commentary and case notes for returning cases to First Response Team, third party support partners or between shifts.
Update team wikis, knowledge base articles and technical tips for internal service improvement as they are identified;
Be proactive in reporting and or suggesting service improvements via the appropriate channels (e.g. Moments of Truth);
Be personally responsible for driving customer satisfaction by always trying to think as the customer and to promote customer feedback via the NPS-T systems;
Willingly supporting other members of the team when required, including taking first response queries if no members of the first response team are available;
Additional responsibilties
Working with the Internal IT function (IIT) and be the lead technical resource for internal network and comms issues. Assisting Internal IT Access Requests within Service Now
Provide helpdesk support to staff both local & remote users
Database Maintenance
Installing, moving and setting up user’s PC workstations
Conducting routine PC maintenance
Carrying out audits of IT equipment
Configure hardware for staff
Work on IT projects as directed
To accurately record, update and document requests using the IT service desk system.
To resolve incidents and upgrade different types of software and hardware
Investigating, diagnosing and solving computer software and hardware faults
Talking to clients and computer users to determine the nature of any problems they encounter
To resolve incidents with printers, copiers and scanners
Managing stocks of equipment, consumables and other supplies.
Maintaining records of software licences
Setting up accounts for staff, ensuring that they know how to log in
Updating Asset Register as and when needed
Remove leavers from distribution emails
Ensure each workstation has a computer, monitor, keyboard, mouse, hard drive, and any additional specialized equipment
Install, test and configure new workstations, peripheral equipment and software
Obtaining replacement or specialist components, fixtures or fittings
Solving password problems
Experience and skills required
Should have at least 2 years’ experience in a 1st/ 2nd line IT Support role
Microsoft desktop operating systems and applications
Strong Local & Wide Area networking skills including configuration of switches & routers
Extensive knowledge of the computer environment and the ability to identify, troubleshoot and resolve problems or issues to the satisfaction of the customer or end user
Mobile devices including iPhone/Android
Desirable
MCITP: Enterprise Desktop Administrator 7/8 or MCITP: Windows 7 or Windows 8, Enterprise Desktop Support Technician
What do we offer you?
Pension contribution
Health care cash plan
Life Assurance/Critical Illness/Income Protection
Birthday lunches
Fun Fund
Many more...
