687 jobs found

Role: Security Systems Engineer Salary: £40,000 + Bonus + On Call + Private Health Location: Central London (5 Days per week - Travel costs will be covered) Fruition are recruiting a Security Systems Engineer for an organisation who are a leader in their field, whose clients include some of the most prestigious and interesting organisations in the UK. This role will be based on a highly secure site installing and maintaining access control and CCTV solutions across the site. This will require physical install work so experience of this type of work and the ability to undertake these tasks is crucial. The work is varied and interesting and will be more installation based than maintenance based although maintenance will be part of the role. My client's end client are based in central London but they will cover travel costs to and from your home to central London. The role is based on site 5 days per week so you will need to be within realistic commuting distance of central London. Due to the secure nature of the client site, you will need to have lived in the UK for a period of 5 years continuously and be able to pass security checks. Key Responsibilities Provide technical input and advice on security systems and technologies. Install and maintain access control and CCTV systems to exceptional standards. Assist with daily fault finding, troubleshooting, and system upgrades. Work closely with Operations and Maintenance Managers to resolve technical challenges. Oversee project installations through to successful and timely completion. Document and improve installation processes and technical procedures. Conduct quality checks on apprentice engineers' installation works. Attend client and supplier meetings as required. Required Skill and Experience Strong hands-on experience of installing and maintaining access control and CCTV systems. Previous experience of physical install work of entry point control and CCTV systems. Proficiency in IT and IP networking. Excellent planning, organisation, and time management skills. Strong interpersonal skills and the ability to collaborate with colleagues and clients at all levels. A proactive, self-motivated mindset with a passion for continuous learning. Fruition are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age. JBRP1_UKTJ

Head of Product Operations and Support A leading global provider of new generation IT solutions to the global Travel, Transportation and Logistics industries is looking for a Head of Product Operations and Support. The role reports to the Chief Customer Officer. The Head of Product Operations and Support is a key leadership role responsible for establishing, managing, and scaling high-performing global support and operations functions. The role entails defining operational strategies, fostering service delivery excellence, driving support automation and ensuring a superior customer experience across all products and services that support mission-critical business operations in the aviation, cruise and hospitality industries worldwide. While the IT Operations team under the CTO manages 24x7 cloud infrastructure operations, this is a complimentary role focused on application-related support. Currently, Product Operations and Support functions operate within individual product lines. This role is part of an effort to consolidate these into a centralized function. The consolidated team will be responsible for all application-layer support activities, including platform-related issues, production incident management, performance monitoring, L2/L3 issue resolution and end-user ticket handling. Key Responsibilities: Support Strategy and Operations Setup - Design the global support operations framework, covering incident management, service request handling, L2/L3 models and escalation handling. - Establish and manage a 24x7 global support structure including regional support teams, tools, processes and SLAs. - Define operating models for product support, including interfaces with Cloud Operations, Product, Engineering, Delivery and Customer Success teams. - Drive operational efficiency in all dimensions - consolidation of activities, usage of tools, new models based on AI. People and Process Leadership - Build and lead a high-performing team of support managers, operations analysts and technical specialists. - Define and institutionalize SOPs, playbooks, onboarding frameworks, shift models and knowledge management systems. - Drive operational excellence using ITIL or equivalent service management frameworks. Customer Experience and Escalation Management - Ensure responsive and technically sound support experience for all customer segments. - Serve as a senior escalation point for critical issues impacting customer business, both internally and externally. - Work closely with Customer Success to track and improve CSAT, NPS and incident resolution metrics. Tools, Automation & Data - Lead evaluation and implementation of support platforms (e.g., ServiceNow, Jira Service Desk). - Implement monitoring, alerting and proactive issue detection systems to reduce reactive support. - Drive automation of repeatable processes to reduce MTTR (mean time to resolution) and increase efficiency. Governance, Reporting & Stakeholder Communication - Develop governance frameworks including service performance reviews, RCA tracking and compliance reporting. - Own operational dashboards, SLA/KPI reporting and executive-level updates. - Work cross-functionally with Cloud Operations, Product, Engineering, and Delivery to ensure timely feedback loops and resolution. Continuous Improvement and Innovation - Identify operational gaps and drive continuous improvement programs. - Introduce the best practices from SaaS/enterprise product support and global operations. - Stay current with industry trends in support automation, self-service and AI-driven support models. Mandatory Requirements: - 15+ years of experience in leading support/operations roles in enterprise SaaS or technology environments. - Familiarity with cloud-based environments (AWS) and observability platforms. - Background in managing support across hybrid or multi-tenant platforms. - Proven experience in building and scaling global support teams and operational processes. - Expertise in support tooling, incident/problem/change management and SLA/KPI frameworks. - Strong customer focus with a deep understanding of service delivery in a mission-critical business context. - Operational efficiency improvement through usage of tools including AI driven models - Exceptional leadership, communication and stakeholder management skills. Desirable Skills: - Exposure to the aviation, logistics or travel technology sectors. - Certifications in ITIL, PMP, or equivalent service and project management methodologies. - Experience in DevOps/SRE environments with close coordination with engineering and QA. Practicalities: - Flexible Location. - Competitive Package. - International travel required.

Location: Hybrid with flexible base location London - £48,987 to £61,234 per annum National: £45,168 to £56,461 per annum Hours: 36 hours per week - flexible options considered Contract Type: Permanent This is a great opportunity to join our team - Employer of the Year Housing Heroes awards 2025 and one of LinkedIn's Top Companies 2024 We're looking for a Technical Delivery Lead to play a critical part in the operation of our Microsoft Dynamics 365 Finance & Operations estate. With previous success in a Technical Delivery Lead or Engineering Manager role and a good understanding of Dynamics Finance & Operation and integration principles, you won't be expected to develop code but you must be technically confident, with a strong understanding of delivering best practices. Comfortable working in agile, cross-functional teams with a collaborative delivery culture, you'll work closely with technical teams, product owners, and business stakeholders to ensure high-quality, timely delivery of solutions that are robust, scalable, and support our mission as a housing association. As a natural collaborator who thrives on driving clarity, momentum, and alignment across diverse teams, you'll enjoy problem-solving and be confident navigating technical conversations. Leading small matrix teams in the end-to-end delivery of projects and initiatives, you'll communicate the necessary outcomes and the direction required to achieve them; coordinate team actions on project tasks; request additional team member support when needed; and identify areas of improvement to build the capability of the team through training, coaching, and mentoring. Balancing structure with flexibility and with excellent stakeholder management and communication skills, you'll be passionate about delivering real value through technology. With hybrid working, base locations across England and flexible working arrangements this could be the opportunity you've been looking for! Please review the full role profile and Behaviours & Mandatory Accountabilities on our website before applying. Salaries are just the starting point. Here at Clarion we're dedicated to rewarding hard work and commitment, and providing benefits that support you and your lifestyle. Not sure who we are and what we do? Click 'apply' to visit our website where you can dive in and find out more about us and the benefits we offer. Closing Date: Thursday 18th December 2025 at midnight. This is a hybrid role with a base location offered at one of our offices across England. Candidates may be expected to work from the office once per month. Occasional travel may be required. At Clarion Housing Group, we support the responsible use of AI. Please visit our website to view your guide to using AI during your recruitment process. You must be eligible to work in the UK to apply for this vacancy; Clarion are not able to offer visa sponsorship. You are required to reside in England or Wales for the duration of your employment.

Location: Hybrid with flexible base location London - £48,987 to £61,234 per annum National: £45,168 to £56,461 per annum Hours: 36 hours per week - flexible options considered Contract Type: Permanent This is a great opportunity to join our team - Employer of the Year Housing Heroes awards 2025 and one of LinkedIn's Top Companies 2024 We're looking for a Technical Delivery Lead to play a critical part in the operation of our Microsoft Dynamics 365 Finance & Operations estate. With previous success in a Technical Delivery Lead or Engineering Manager role and a good understanding of Dynamics Finance & Operation and integration principles, you won't be expected to develop code but you must be technically confident, with a strong understanding of delivering best practices. Comfortable working in agile, cross-functional teams with a collaborative delivery culture, you'll work closely with technical teams, product owners, and business stakeholders to ensure high-quality, timely delivery of solutions that are robust, scalable, and support our mission as a housing association. As a natural collaborator who thrives on driving clarity, momentum, and alignment across diverse teams, you'll enjoy problem-solving and be confident navigating technical conversations. Leading small matrix teams in the end-to-end delivery of projects and initiatives, you'll communicate the necessary outcomes and the direction required to achieve them; coordinate team actions on project tasks; request additional team member support when needed; and identify areas of improvement to build the capability of the team through training, coaching, and mentoring. Balancing structure with flexibility and with excellent stakeholder management and communication skills, you'll be passionate about delivering real value through technology. With hybrid working, base locations across England and flexible working arrangements this could be the opportunity you've been looking for! Please review the full role profile and Behaviours & Mandatory Accountabilities on our website before applying. Salaries are just the starting point. Here at Clarion we're dedicated to rewarding hard work and commitment, and providing benefits that support you and your lifestyle. Not sure who we are and what we do? Click 'apply' to visit our website where you can dive in and find out more about us and the benefits we offer. Closing Date: Thursday 18th December 2025 at midnight. This is a hybrid role with a base location offered at one of our offices across England. Candidates may be expected to work from the office once per month. Occasional travel may be required. At Clarion Housing Group, we support the responsible use of AI. Please visit our website to view your guide to using AI during your recruitment process. You must be eligible to work in the UK to apply for this vacancy; Clarion are not able to offer visa sponsorship. You are required to reside in England or Wales for the duration of your employment.

Location: Hybrid with flexible base location London - £48,987 to £61,234 per annum National: £45,168 to £56,461 per annum Hours: 36 hours per week - flexible options considered Contract Type: Permanent This is a great opportunity to join our team - Employer of the Year Housing Heroes awards 2025 and one of LinkedIn's Top Companies 2024 We're looking for a Technical Delivery Lead to play a critical part in the operation of our Microsoft Dynamics 365 Finance & Operations estate. With previous success in a Technical Delivery Lead or Engineering Manager role and a good understanding of Dynamics Finance & Operation and integration principles, you won't be expected to develop code but you must be technically confident, with a strong understanding of delivering best practices. Comfortable working in agile, cross-functional teams with a collaborative delivery culture, you'll work closely with technical teams, product owners, and business stakeholders to ensure high-quality, timely delivery of solutions that are robust, scalable, and support our mission as a housing association. As a natural collaborator who thrives on driving clarity, momentum, and alignment across diverse teams, you'll enjoy problem-solving and be confident navigating technical conversations. Leading small matrix teams in the end-to-end delivery of projects and initiatives, you'll communicate the necessary outcomes and the direction required to achieve them; coordinate team actions on project tasks; request additional team member support when needed; and identify areas of improvement to build the capability of the team through training, coaching, and mentoring. Balancing structure with flexibility and with excellent stakeholder management and communication skills, you'll be passionate about delivering real value through technology. With hybrid working, base locations across England and flexible working arrangements this could be the opportunity you've been looking for! Please review the full role profile and Behaviours & Mandatory Accountabilities on our website before applying. Salaries are just the starting point. Here at Clarion we're dedicated to rewarding hard work and commitment, and providing benefits that support you and your lifestyle. Not sure who we are and what we do? Click 'apply' to visit our website where you can dive in and find out more about us and the benefits we offer. Closing Date: Thursday 18th December 2025 at midnight. This is a hybrid role with a base location offered at one of our offices across England. Candidates may be expected to work from the office once per month. Occasional travel may be required. At Clarion Housing Group, we support the responsible use of AI. Please visit our website to view your guide to using AI during your recruitment process. You must be eligible to work in the UK to apply for this vacancy; Clarion are not able to offer visa sponsorship. You are required to reside in England or Wales for the duration of your employment.

Operations Project ManagerHemel Hempstead £37,000 - £39,000 Full Time, Monday-Friday 9:00-17:30 About the BusinessOur client is a global technology leader providing digital solutions. For over 15 years, they've partnered with some of the world's most recognised brands, delivering innovative solutions that enhance customer experience, streamline operations, and drive growth. With over 2,500 supported sites in the UK and a reputation for pioneering digital solutions, they continue to expand and are now looking for an Operations Project Manager to join their growing team. The RoleAs an Operations Project Manager, you will play a pivotal role in coordinating customer deployment projects - often spanning 50-500 sites over several months. You'll be the key point of contact for both clients and internal teams, ensuring every installation runs smoothly, is delivered on time, and exceeds expectations. This is a varied, fast-paced role where you'll be managing multiple projects concurrently, building strong client relationships, and ensuring operational excellence at every stage. Key Responsibilities Coordinate and manage deployment plans across multiple customer sites. Act as the main point of contact for clients and stakeholders throughout project delivery. Provide clear and consistent communication, including regular updates and reports. Monitor quality standards, resolving or escalating issues when needed. Support the transition from pilot phases into full-scale deployment. Forecast stock requirements and liaise with finance teams for accurate billing. Identify opportunities for process improvements and contribute to operational efficiency. What We're Looking For? Strong organisational skills with exceptional attention to detail.? Experience in a client-focused/project coordination role managing multiple stakeholders.? Excellent communication skills, both written and verbal.? Ability to manage competing priorities and remain calm under pressure.? Confident using Excel for reporting and project tracking. Desirable Skills Advanced Excel (e.g., VLOOKUPs, IF statements). Knowledge of IT hardware/software or POS/EPOS systems. Experience liaising with finance teams (POs, invoicing). Background in retail deployments or fast-paced technology environments. The OpportunityThis is an exciting chance to join a forward-thinking, innovative global business that works with some of the biggest household names. You'll be at the heart of delivering high-impact projects, with plenty of scope to develop your skills and career in a supportive, growing team. Apply today for a confidential conversation about this opportunity.

We are hiring a Senior Delivery Project & Programme Manager to establish and champion delivery discipline across our client's AI Factory. This is a senior role for someone who brings structure, transparency and control to large transformation portfolios and knows how to keep complex organisations aligned and on track.This role works closely with the Multi-Tech Agents Engineering Manager, the Senior Product Manager for Enterprise Agents, Delivery Leads and the Group Head. Contract duration - 6 months (possiblity to extend further) Location - Waterside (UB7 0GB) Hybrid - 2-3 days onsite Pay - Flexible daily rate (inside IR35) Purpose of the Role The Senior Delivery Project & Programme Manager owns delivery governance across the AI Agents portfolio. You will define and enforce standards, drive high-quality reporting, manage risk and non-conformities, and provide the single source of truth on progress and value delivery. Your work ensures consistency, predictability and accountability across engineering teams building mission-critical agentic AI products. Key Responsibilities Delivery Tracking & Portfolio Visibility Maintain a clear portfolio-level view of progress across all squads, integrating delivery data into structured reporting and dashboards. Track sprint performance, commitments, dependencies and milestones, ensuring teams operate with transparency and discipline. Identify bottlenecks early and coordinate corrective action across engineering, product and partner teams. Stakeholder Communication & Leadership Reporting Produce concise, executive-ready reporting for senior leadership, including weekly progress packs, risk summaries and value-realisation updates. Ensure delivery stories are communicated consistently across OpCos, programme teams and central functions. Build cross-functional trust through clear, structured and timely communication. Standards, Governance & Quality Control Define, maintain and enforce delivery standards across documentation, Stage Gates, change control and production readiness. Ensure compliance with governance frameworks, including risk management processes, quality gates and audit requirements. Validate that each AI Agent product meets exit criteria before advancing to the next phase. Risk, Issue & Audit Management Own the consolidated risk and issue registers, ensuring all items have clear ownership, action plans and timelines. Run structured risk review cycles and escalate critical items to leadership with clear recommendations. Ensure audit findings, noncompliance and remediation actions are tracked to closure with clear accountability. Cross-Team Alignment Drive alignment across engineering, product, cyber, cloud and OpCo teams, ensuring everyone is operating to the same plan and cadence. Support delivery leads in applying best-practice methods consistently across squads. Maintain harmonised processes and shared delivery standards across the entire AI Factory. Continuous Improvement Identify opportunities to improve delivery methods, tooling, reporting and governance. Establish feedback loops with teams to refine playbooks, standards and operating rhythms. Lead structured process improvements that enhance predictability, velocity and quality. Training & Capability Building Provide ongoing coaching and training to deliver leads on tooling, standards and governance. Embed structured work methods, analytical decision-making and transparency into day-to-day operations. Develop templates, frameworks and repeatable delivery patterns for the AI Factory. Qualifications & Experience Experience in PMO, programme management or delivery leadership roles within technology or transformation environments. Demonstrated ability to run structured governance, reporting and decision processes at scale. Proven track record delivering complex IT or transformation programmes with high stakeholder complexity. Expertise in Agile delivery frameworks (Scrum, SAFe), sprint management and tooling such as Jira and Confluence. Experience coordinating multi-team or global organisations, managing dependencies and driving alignment. Strong analytical and reporting skills, able to distil complex delivery data into clear insights. Excellent communication and influencing skills, comfortable engaging senior stakeholders. A proactive, structured and detail-oriented mindset with a focus on value, transparency and accountability. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Talent Solutions is a trading division of Hays Specialist Recruitment Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Recruit4staff are representing a leading infrastructure business in their search for an ICT Manager to work in Seascale Job Details: Pay: £70,000 - £75,000 (Negotiable depending on skillset and experience) Hours of Work: Monday to Friday, Days, Full Time (45 hours) Duration: Permanent Benefits: Car Allowance £5,750, 8% employer pension contribution, 25 days holiday plus bank holidays Job Role: As ICT Manager , you will take ownership of ICT delivery and assurance across a major, highly regulated infrastructure programme supporting complex operations and long-term remediation/decommissioning activities. You will lead the provision of secure, reliable project ICT services (end-user computing, networks, telephony, meeting room tech, collaboration platforms, and project information systems), ensuring alignment to client requirements, internal standards, and site security controls.This ICT Manager role involves working closely with leadership, commercial, engineering, HSEQ, client stakeholders and supply chain partners to implement ICT needs for new works, compounds and site set-ups. You will manage ICT vendors, oversee budgets and forecasts, and drive service performance through SLAs, KPIs, asset management, change control and incident management.You will also be responsible for information management and digital ways of working (e.g., document control platforms, access controls, data retention, onboarding/offboarding, and audit readiness). The ICT Manager will ensure cyber-security best practices are maintained and support vulnerability and incident investigations to deliver corrective actions. Essential Skills, Experience, or Qualifications: Demonstrable experience as an ICT Manager / IT Manager / Project IT Lead on major infrastructure or regulated industrial projects Strong knowledge of ICT service delivery (networks, end-user computing, M365 tools, access management, IT asset lifecycle) Proven experience managing third-party suppliers/MSPs and delivering ICT to programme deadlines Working knowledge of cybersecurity controls and governance Security clearance (SC) or the ability to obtain SC Advantageous Skills, Experience, or Qualifications Experience within nuclear, defence, or other high-security environments Project management qualification (PRINCE2 / APM / Agile) and site-level ICT leadership Commutable From: Drigg, Seascale, Egremont, Whitehaven, Cleator Moor, Gosforth, Workington, St Bees, Nethertown, Holmrook, Ravenglass Similar Job Titles: ICT Manager, IT Manager, Project IT Manager, Digital Delivery Manager, Technology Manager, IT Service Delivery Manager, Information Management Manager, Site IT Manager, ICT Lead For further information about this and other positions please apply now. This vacancy is being advertised on behalf of Recruit4staff who are operating as a recruitment agency, agent, agencies, employment agency or employment business.

The Fortune Group are recruiting for a Cyber Security Manager to join are client based in London. Suitable Cyber Security Manger will be responsible for ensuring the Confidentiality, Integrity and Availability of our computer systems and sensitive information. The primary responsibility of the Cyber Security manager is to lead the Cyber Security function in ensuring that existing and new systems introduced into the business adhere to the Security controls mandated by the business. Responsible for Creation and maintaining policies and procedures as well as the Training and awareness activities required. You will support IT and business teams in exploiting growth opportunities and managing threats in an assured and optimal way, by creating and maintaining a positive security environment and culture. You will optimise security to add value and protect the brand, enabling the company to retain its trusted position with its investors, customers, employees and regulators. You will ensure the integrity of the company in terms of security operations and personnel, guaranteeing compliance with requirements of Corporate Security Policy, ISO27001, PCI DSS v3, ISMS Framework and other customer security requirements. You will be viewed as a Subject Matter Expert (SME) for Security (both internal and external), and you will support transformational change within the company, proactively managing security risks and threats. Supporting remediation activities across the business. Accountable for the following Identify gaps or areas for improvement, where process changes or tools can assist. Educating the business on what is good practice, what are the current threats and how to avoid appearing in the news. Providing specialist security advice to management, project teams and internal stakeholders. Continuous improvement of MI reporting up to and including board level audience. Monitoring the vendor and product landscape to know what products are available. Perform threat identification and vulnerability management duties. Responsible for ensuring that security vulnerabilities are raised to internal teams and/or 3rd parties suppliers and remediated according to agree timescales. Working with internal and external teams to mitigate and/or control Cyber Security incidents. Identifying and managing operational Cyber Security risks within IT Operations and escalating as required. Liaising with stakeholders to determine impacts, workarounds, analytical services and recommendations for improvement. Monitoring vulnerability and intelligence feeds for the latest news and alerts in the Cyber Security space. Required You need a proven track record in Security. You need awareness of Security Polices as they relate to all aspects of a company's operations globally. Expertise in information security technologies: Firewalls, intrusion detection, assessment tools, encryption, certificate authority, etc. Knowledge in information security areas such as (ISO27001, PCI, NIST & GDPR), identity and access management, security policies, processes, and procedures Understanding of emerging security technologies and their impact on networks and systems. Experience of risk management and the performing of risk assessments. Desired CISSP Cloud Experience (IaaS, PaaS, SaaS) - especially Azure. Security Architecture experience Risk Management Experience

Business Change Manager - Critical National Infrastructure Our client, a leading Critical National Infrastructure organization, is seeking an experienced IT Business Relationship Manager to build and maintain strong relationships with senior business leaders and ensure the successful delivery of IT services and projects in a highly complex environment. Key Responsibilities Act as a strategic liaison between IT and business stakeholders, ensuring technology solutions align with operational needs. Build and maintain strong relationships with senior business leaders to drive digital transformation. Oversee the delivery of IT services and projects, ensuring seamless integration within a regulated, high-security setting. Identify opportunities for innovation and process improvement while managing risks and dependencies. Provide expert guidance on IT governance, compliance, and service management best practices. Requirements Proven experience building and maintaining relationships with senior business leaders in a complex IT environment. Strong background in IT service delivery and project management within large-scale organizations. Expertise in governance, risk management, and compliance related to IT operations. Ability to navigate highly regulated sectors, ensuring technology aligns with security and operational demands. Exceptional communication and negotiation skills with the ability to influence at an executive level. Hybrid (3 days per week required in their Banbury office) Paying up to £67,500 + benefits Must be eligible to work in the UK

Role: Full Stack Commerce Engineer (Generative AI/ML) Location: London, UK Salary: Competitive salary and package dependent on experience Career Level: Manager Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, song, technology and operations, with digital capabilities across all of these services. With our thought leadership and culture of innovation, we apply industry expertise, diverse skill sets and next-generation technology to each business challenge. We believe in inclusion and diversity and supporting the whole person. Our core values comprise of Stewardship, Best People, Client Value Creation, One Global Network, Respect for the Individual and Integrity. Year after year, Accenture is recognized worldwide not just for business performance but for inclusion and diversity too. "Across the globe, one thing is universally true of the people of Accenture: We care deeply about what we do and the impact we have with our clients and with the communities in which we work and live. It is personal to all of us." - Julie Sweet, Accenture CEO As a team: You will be joining our growing Commerce Engineering team, a dynamic group at the intersection of technology, client-facing strategy, and artificial intelligence. We operate as "Forward Deployed Engineers," perfectly bridging the gap between our clients' most ambitious goals and our core engineering teams. Our mission is to architect and deliver the next generation of commerce. We work on innovative projects with colleagues to drive collaboration from strategy through to implementation, using the latest technologies - with a particular focus on Generative AI - to help our clients achieve market leadership. You'll learn, grow, and advance in an innovative culture that thrives on shared success, diverse ways of thinking, and enables boundaryless opportunities that can drive your career in new and exciting ways. If you're looking for a challenging career working in a vibrant environment with access to training and a global network of experts, this could be the role for you. In our team you will learn: How to architect and build sophisticated, AI-driven solutions that solve real-world commerce challenges for leading global brands. To design and integrate Generative AI capabilities with a complex enterprise Experience Platform ecosystem (DAM, PXM, CDP, Commerce Engines, CMS, Syndication Channels, CRMs). How to translate executive-level business strategy into cutting-edge, production-grade technical applications on cloud platforms like Azure and GCP. As a Full Stack Commerce Engineer Manager, you will: Lead Client-Facing Engagements: Act as the primary technical authority in client workshops, designing use-case and platform technology solutions that use Generative AI to solve their key business challenges. Architect & Build AI-Powered Solutions: Design and build complex, full-stack solutions from inception through to production. This includes engineering agentic workflows in Python and integrating LLMs from Nvidia, Writer, OpenAI/ChatGPT, and Google Gemini. Integrate with the Commerce Ecosystem: Architect data flows and integrations between AI/ML models and enterprise experience platforms, understanding how to leverage AI to structure and enrich data for PXM, CDP, and other systems. Manage Advanced Databases: Design and implement robust database solutions, utilizing SQL and NoSQL databases and developing complex Store Procedures to handle large-scale commerce data. Drive Technical Strategy & Mentor Teams: Contribute to the technology strategy and solution design for major commerce projects, managing and supporting other developers and sharing insights across the Accenture Data & AI community.

Kickstart your design career and grow into leadership with hands-on mentoring and real client projects from day one. Are you a creative graduate or junior designer eager to learn fast, take ownership, and see your work make an impact? You'll join a passionate digital marketing team where your ideas are valued, your growth is prioritised, and your path to leadership is clearly mapped out. You'll begin by working directly on live client projects - designing, building, and delivering real websites that help businesses grow. Alongside this, you'll receive personal mentoring, structured training, and support from experienced design leaders. Within months, you'll have the opportunity to step up into a Design Manager role, leading and inspiring others as you progress. This is more than just a job - it's a career launchpad for ambitious designers ready to learn, lead, and make a difference. The Role at a Glance: Junior / Mid Web Designer - Design Manager in TrainingBased in our Dorking HQStarting £28,000 rising upon promotion to Team ManagerPlus Benefits (Company trips, professional development days, structured mentoring)Full Time - PermanentHours: 8.45am - 5pm20 days annual leave plus bank holidays Culture: Work Hard, Be RewardedCompany: National SEO Marketing Agency that guarantees page 1 listings (industry leading guarantee) Why This Role is Perfect for You: This role combines creative freedom with real responsibility. You won't be stuck shadowing from the sidelines - you'll be building client websites, learning best practices from senior designers, and developing leadership skills that set you apart. You'll get: • Mentorship and 1:1 training from experienced Design Managers• Client exposure from day one - see your work go live and make an impact• A clear, structured progression plan from Junior Designer to Design Manager• Ongoing personal and professional development, including leadership training• An agency culture that celebrates creativity, growth and success Your Training & Progression Pathway: Months 1-3:Receive full, hands-on training in Webflow, client site updates, and in-house design systems. Gain confidence working directly with live projects, supported every step of the way. Months 3-6:Start shadowing management responsibilities - helping allocate design tasks, track performance, and support your teammates. Month 6 onwards:Step into the Design Manager role, leading the team day-to-day, overseeing creative output, and helping shape the future of the design department. Your progress is mapped, measurable, and fully supported - so you'll always know what's next. A Typical Day Might Include: During Training: • Building and updating live client websites using Webflow• Collaborating with developers and SEO specialists• Learning best practices in UX, layout, and conversion-led design• Receiving feedback and mentoring from senior designers As You Progress: • Managing daily design operations and team KPIs• Allocating workloads and reviewing quality outputs• Supporting and mentoring junior designers• Acting as the go-to person for all things design We're looking for someone who's: • Creative, curious, and eager to learn• Confident using Webflow (or keen to master it quickly)• Familiar with Adobe Creative Suite, Figma, Sketch, or similar tools• Interested in building both beautiful and functional websites• A great communicator who thrives in a collaborative team• Motivated by feedback, progression, and the chance to make an impact• Leadership experience isn't required - just the ambition to grow into it. Ready to Launch Your Design Career? If you're ready to learn fast, work with real clients, and grow into a leadership role with full mentoring and support, we'd love to hear from you. Join us and start shaping your career - and the future of our design team - today. Application notice We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect you may be contacted by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details. If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR.

Are you ready to take the reins of transformative projects that are reshaping the legal technology landscape? At Nexian , we're not just delivering digital solutions - we're driving innovation that empowers law firms to thrive in a fast-changing world. As our Senior Project Manager, you'll be at the forefront of this journey: leading a dynamic team, steering high-impact projects across IT, SaaS, and digital consultancy, and playing a pivotal role in shaping the future of how legal services operate. This is your chance to combine strategic vision with hands-on leadership, and make a lasting impact in a company where collaboration, excellence, and growth are at the heart of everything we do. The Role at a Glance: Senior Project Manager - Agile UK Remote (with occasional travel to client sites) Up to £75,000 Plus Benefits: 5% pension contribution, flexible core hours Product / Service: Technology transformation & management consultancy for legal firms Pedigree: Heavyweight sector leadership founding team Your Skills: Leadership. People Management. Excellent Communication and Stakeholder Management skills. Negotiation. Project Management Methodologies. Analytical. Legal Tech Transformation. Legal Tech Technology. Project Management Leadership. Agile Methodology. About Us: Nexian is at the forefront of digital transformation, delivering innovative solutions that modernise operations across the professional services sector. We're also proud partners of Actionstep, a global leading SaaS practice management platform that is transforming the legal software space. Actionstep allows law firms to replace outdated, hosted systems with a modern, cloud-based experience - making Nexian a central partner in their digital journey. We're a small, friendly team that's passionate about delivering excellent service. Our culture is collaborative, supportive, and grounded in the belief that when we take care of each other, we deliver better outcomes for our clients. No matter your seniority, you'll be hands-on and involved in making sure every client experience exceeds expectations. What You'll Be Doing: As Senior Project Manager at Nexian, you'll lead our digital transformation agenda, owning a portfolio of high-impact projects while mentoring a talented team to deliver excellence across IT managed services, legal SaaS, development, and business analysis. You'll not only drive successful project outcomes but also shape our entire delivery strategy - optimising tools, processes, and methodologies to raise the bar across the business. Working closely with client services, technical experts, and senior leadership, you'll ensure projects exceed expectations, align with strategic goals, and deliver flawless technical go-lives. This role offers the opportunity to combine hands-on delivery with strategic influence, while inspiring the next generation of project managers and positioning Nexian's project management function as a true competitive advantage. Key Responsibilities: • Inspire, mentor, and elevate a high-performing project management team to consistently deliver excellence. • Own a diverse project portfolio while coaching and guiding junior staff to success. • Design and embed best-in-class frameworks, processes, and practices that raise the bar for delivery. • Lead end-to-end execution of project planning, resourcing, budgeting, and risk management. • Guarantee delivery excellence - on time, on scope, and to the highest standards of quality. • Partner with clients and cross-functional teams to align every outcome with strategic business goals. • Oversee flawless technical go-lives, driving seamless testing and deployment. • Track, measure, and report project performance with clarity and impact for senior leadership. • Champion innovation and continuous improvement in tools, methodologies, and delivery approaches. • Foster a culture of accountability, collaboration, and excellence across the project management function. What You'll Bring: Experience: • Experience leading project management teams, ideally in a professional services or technology environment. • Proven track record of delivering complex projects on time and within budget. • Experience managing your own project portfolio while mentoring junior staff. • Experience overseeing the testing and implementation of technical go-lives. • Experience with legal technology or SaaS implementations is highly desirable. Knowledge and Skills: • Strong leadership and people management skills, with the ability to inspire and motivate teams. • Excellent communication, stakeholder management, and negotiation skills. • Expertise in project management methodologies (PRINCE2, Agile, or equivalent). • Strong analytical and problem-solving capabilities. • Ability to foster collaboration and influence cross-functional teams. • Comfortable balancing strategic oversight with hands-on project delivery. • Passion for digital transformation and process excellence. At Nexian, we're on a mission to reshape the legal sector through the power of technology. As a trusted partner to forward-thinking law firms, we don't just implement systems-we unlock potential. With Actionstep, the world's leading SaaS practice management platform, and our expertise in AI, Microsoft, and digital transformation, we're helping firms leave outdated processes behind and embrace a smarter, more connected future. You won't just lead projects -you'll lead transformation. If you're ready to drive change, inspire a team, and leave your mark on a rapidly evolving industry, we want to hear from you. Application notice We take your privacy seriously. As you might expect you may be contacted by email, text or telephone. Your data is processed by our talent partner RR (Recruitment Revolution) on the basis of their legitimate interests in fulfilling the recruitment process. Please refer to their Data Privacy Policy & Notice on their website for further details.

Are you ready to take the reins of transformative projects that are reshaping the legal technology landscape? At Nexian , we're not just delivering digital solutions - we're driving innovation that empowers law firms to thrive in a fast-changing world. As our Senior Project Manager, you'll be at the forefront of this journey: leading a dynamic team, steering high-impact projects across IT, SaaS, and digital consultancy, and playing a pivotal role in shaping the future of how legal services operate. This is your chance to combine strategic vision with hands-on leadership, and make a lasting impact in a company where collaboration, excellence, and growth are at the heart of everything we do. The Role at a Glance: Senior Project Manager - Agile UK Remote (with occasional travel to client sites) Up to £75,000 Plus Benefits: 5% pension contribution, flexible core hours Product / Service: Technology transformation & management consultancy for legal firms Pedigree: Heavyweight sector leadership founding team Your Skills: Leadership. People Management. Excellent Communication and Stakeholder Management skills. Negotiation. Project Management Methodologies. Analytical. Legal Tech Transformation. Legal Tech Technology. Project Management Leadership. Agile Methodology. About Us: Nexian is at the forefront of digital transformation, delivering innovative solutions that modernise operations across the professional services sector. We're also proud partners of Actionstep, a global leading SaaS practice management platform that is transforming the legal software space. Actionstep allows law firms to replace outdated, hosted systems with a modern, cloud-based experience - making Nexian a central partner in their digital journey. We're a small, friendly team that's passionate about delivering excellent service. Our culture is collaborative, supportive, and grounded in the belief that when we take care of each other, we deliver better outcomes for our clients. No matter your seniority, you'll be hands-on and involved in making sure every client experience exceeds expectations. What You'll Be Doing: As Senior Project Manager at Nexian, you'll lead our digital transformation agenda, owning a portfolio of high-impact projects while mentoring a talented team to deliver excellence across IT managed services, legal SaaS, development, and business analysis. You'll not only drive successful project outcomes but also shape our entire delivery strategy - optimising tools, processes, and methodologies to raise the bar across the business. Working closely with client services, technical experts, and senior leadership, you'll ensure projects exceed expectations, align with strategic goals, and deliver flawless technical go-lives. This role offers the opportunity to combine hands-on delivery with strategic influence, while inspiring the next generation of project managers and positioning Nexian's project management function as a true competitive advantage. Key Responsibilities: • Inspire, mentor, and elevate a high-performing project management team to consistently deliver excellence. • Own a diverse project portfolio while coaching and guiding junior staff to success. • Design and embed best-in-class frameworks, processes, and practices that raise the bar for delivery. • Lead end-to-end execution of project planning, resourcing, budgeting, and risk management. • Guarantee delivery excellence - on time, on scope, and to the highest standards of quality. • Partner with clients and cross-functional teams to align every outcome with strategic business goals. • Oversee flawless technical go-lives, driving seamless testing and deployment. • Track, measure, and report project performance with clarity and impact for senior leadership. • Champion innovation and continuous improvement in tools, methodologies, and delivery approaches. • Foster a culture of accountability, collaboration, and excellence across the project management function. What You'll Bring: Experience: • Experience leading project management teams, ideally in a professional services or technology environment. • Proven track record of delivering complex projects on time and within budget. • Experience managing your own project portfolio while mentoring junior staff. • Experience overseeing the testing and implementation of technical go-lives. • Experience with legal technology or SaaS implementations is highly desirable. Knowledge and Skills: • Strong leadership and people management skills, with the ability to inspire and motivate teams. • Excellent communication, stakeholder management, and negotiation skills. • Expertise in project management methodologies (PRINCE2, Agile, or equivalent). • Strong analytical and problem-solving capabilities. • Ability to foster collaboration and influence cross-functional teams. • Comfortable balancing strategic oversight with hands-on project delivery. • Passion for digital transformation and process excellence. At Nexian, we're on a mission to reshape the legal sector through the power of technology. As a trusted partner to forward-thinking law firms, we don't just implement systems-we unlock potential. With Actionstep, the world's leading SaaS practice management platform, and our expertise in AI, Microsoft, and digital transformation, we're helping firms leave outdated processes behind and embrace a smarter, more connected future. You won't just lead projects -you'll lead transformation. If you're ready to drive change, inspire a team, and leave your mark on a rapidly evolving industry, we want to hear from you. Application notice We take your privacy seriously. As you might expect you may be contacted by email, text or telephone. Your data is processed by our talent partner RR (Recruitment Revolution) on the basis of their legitimate interests in fulfilling the recruitment process. Please refer to their Data Privacy Policy & Notice on their website for further details.

Are you ready to take the reins of transformative projects that are reshaping the legal technology landscape? At Nexian , we're not just delivering digital solutions - we're driving innovation that empowers law firms to thrive in a fast-changing world. As our Senior Project Manager, you'll be at the forefront of this journey: leading a dynamic team, steering high-impact projects across IT, SaaS, and digital consultancy, and playing a pivotal role in shaping the future of how legal services operate. This is your chance to combine strategic vision with hands-on leadership, and make a lasting impact in a company where collaboration, excellence, and growth are at the heart of everything we do. The Role at a Glance: Senior Project Manager - Agile UK Remote (with occasional travel to client sites) Up to £75,000 Plus Benefits: 5% pension contribution, flexible core hours Product / Service: Technology transformation & management consultancy for legal firms Pedigree: Heavyweight sector leadership founding team Your Skills: Leadership. People Management. Excellent Communication and Stakeholder Management skills. Negotiation. Project Management Methodologies. Analytical. Legal Tech Transformation. Legal Tech Technology. Project Management Leadership. Agile Methodology. About Us: Nexian is at the forefront of digital transformation, delivering innovative solutions that modernise operations across the professional services sector. We're also proud partners of Actionstep, a global leading SaaS practice management platform that is transforming the legal software space. Actionstep allows law firms to replace outdated, hosted systems with a modern, cloud-based experience - making Nexian a central partner in their digital journey. We're a small, friendly team that's passionate about delivering excellent service. Our culture is collaborative, supportive, and grounded in the belief that when we take care of each other, we deliver better outcomes for our clients. No matter your seniority, you'll be hands-on and involved in making sure every client experience exceeds expectations. What You'll Be Doing: As Senior Project Manager at Nexian, you'll lead our digital transformation agenda, owning a portfolio of high-impact projects while mentoring a talented team to deliver excellence across IT managed services, legal SaaS, development, and business analysis. You'll not only drive successful project outcomes but also shape our entire delivery strategy - optimising tools, processes, and methodologies to raise the bar across the business. Working closely with client services, technical experts, and senior leadership, you'll ensure projects exceed expectations, align with strategic goals, and deliver flawless technical go-lives. This role offers the opportunity to combine hands-on delivery with strategic influence, while inspiring the next generation of project managers and positioning Nexian's project management function as a true competitive advantage. Key Responsibilities: • Inspire, mentor, and elevate a high-performing project management team to consistently deliver excellence. • Own a diverse project portfolio while coaching and guiding junior staff to success. • Design and embed best-in-class frameworks, processes, and practices that raise the bar for delivery. • Lead end-to-end execution of project planning, resourcing, budgeting, and risk management. • Guarantee delivery excellence - on time, on scope, and to the highest standards of quality. • Partner with clients and cross-functional teams to align every outcome with strategic business goals. • Oversee flawless technical go-lives, driving seamless testing and deployment. • Track, measure, and report project performance with clarity and impact for senior leadership. • Champion innovation and continuous improvement in tools, methodologies, and delivery approaches. • Foster a culture of accountability, collaboration, and excellence across the project management function. What You'll Bring: Experience: • Experience leading project management teams, ideally in a professional services or technology environment. • Proven track record of delivering complex projects on time and within budget. • Experience managing your own project portfolio while mentoring junior staff. • Experience overseeing the testing and implementation of technical go-lives. • Experience with legal technology or SaaS implementations is highly desirable. Knowledge and Skills: • Strong leadership and people management skills, with the ability to inspire and motivate teams. • Excellent communication, stakeholder management, and negotiation skills. • Expertise in project management methodologies (PRINCE2, Agile, or equivalent). • Strong analytical and problem-solving capabilities. • Ability to foster collaboration and influence cross-functional teams. • Comfortable balancing strategic oversight with hands-on project delivery. • Passion for digital transformation and process excellence. At Nexian, we're on a mission to reshape the legal sector through the power of technology. As a trusted partner to forward-thinking law firms, we don't just implement systems-we unlock potential. With Actionstep, the world's leading SaaS practice management platform, and our expertise in AI, Microsoft, and digital transformation, we're helping firms leave outdated processes behind and embrace a smarter, more connected future. You won't just lead projects -you'll lead transformation. If you're ready to drive change, inspire a team, and leave your mark on a rapidly evolving industry, we want to hear from you. Application notice We take your privacy seriously. As you might expect you may be contacted by email, text or telephone. Your data is processed by our talent partner RR (Recruitment Revolution) on the basis of their legitimate interests in fulfilling the recruitment process. Please refer to their Data Privacy Policy & Notice on their website for further details.

The Vacancy The role of the IT Infrastructure Services Manager is to manage the IT Infrastructure Services team and to ensure the firm's diverse technical operations are managed effectively. The services include, but are not limited to hardware, software, networking and network security in both physical and virtual environments. The main objective is to ensure all services and systems are resilient, secure and always available to our colleagues with maximum availability. This role reports directly to the Head of IT Cloud & Infrastructure, has direct reports and will also need to work closely with other technical and project teams. Inclusiveness and Diversity At Fieldfisher, led by the social model of disability, we are working towards removing accessibility barriers and maximising disability and neurodiversity inclusion in our recruitment processes. Should you have any accessibility requirements, please contact a member of Fieldfisher's Recruitment Team who will work with you to implement suitable adjustments at any stage of the recruitment process. All conversations are treated in the strictest of confidence and we would appreciate your feedback to ensure we can provide an accessible and enjoyable recruitment process. A bit about the role Developing, plan, build and optimize IT Infrastructure in accordance with Industry standards and compliance policies such as ISO 27001 and Cyber Essentials Plus. Manage data centres and network service providers to comply with security/compliance policies. Manage Azure Subscriptions, and planning ensuring billing closely monitored Maintain accurate and up-to-date inventory of hardware and software assets, ensuring these are under support and licenced. Continuously assess and remediate vulnerabilities in the IT infrastructure to minimize the window of opportunity for attackers. Manage and cultivate high-performing teams across Cloud & Platform, Modern User Workspace and IT-Networking, investing the time to ensure efficient team utilisation and productivity. Reporting on all projects within the infrastructure team highlighting risk, budget discrepancies and successes. Monitor and report on IT system availability and application performance against metrics and performance standards. Liaising with team members to ensure that problem management is completed effectively and in conjunction with the Problem Manager. Create, manage and ensure Infrastructure budgets are adhered to and expenditure is optimised and reduced with a particular focus on SaaS and cloud service costs Create and maintain accurate documentation in relation to the infrastructure, in particular the WAN and LAN design, firewall configuration, and any specific application design and configuration Manage IT vendors, ensuring adherence to agreed KPIs and SLAs, and escalate issues as necessary. Contribute to the drive of automation and continuous improvement of services and support, and maximizing value of existing tools and technologies Ensuring server templates and images follow best-practice and adhere to security baselines Ensure regular service delivery meetings are held, act as a key escalation point within the firm and feed into contract negotiation for renewed and enhanced services A bit about you The ideal candidate will have a proven background in information technology and will possess the following skills and experience: Minimum of five years' experience of managing IT Systems and IT Technicians, ideally managing remote teams across multiple locations Extensive experience in managing complex IT infrastructures, including LAN, WAN, and cloud-based networks Extensive knowledge of core IT services such as servers and networking, backup and recovery, security solutions, applications and end user computing Extensive practical experience of Windows Server and Azure AD, M365, Exchange, and VMWare vSphere/ESX. Citrix experience would be an advantage Experience of working within an ITIL framework, ideally certified at a minimum or ITIL Foundation Version 3 Experience of security and governance frameworks Experience of coaching and developing a team or other colleagues Proven experience of managing complex technical projects Previous experience in creating and delivering technical roadmaps Strong leadership and management skills, including experience managing remote teams Excellent communication skills and the ability to work collaboratively with stakeholders, vendors, and team members. Ability and willingness to travel as required ensuring project success Highly focused attention to detail. Flexible and adaptable

We're looking for a proactive and employee-focused Service Desk Analyst to join our IT team at Watkin Jones. In this dynamic role, you'll be the first point of contact for IT support across the business, ensuring the smooth operation of systems and services for all staff. You'll provide comprehensive 1st and 2nd line support, including hardware and software installations, system administration, and user training. You'll also manage relationships with suppliers and third-party providers, and regularly travel to various sites and offices, so flexibility is essential. Your responsibilities will include setting up and configuring new and replacement hardware, accurately logging service requests and incidents, and escalating complex technical issues. You'll deliver IT induction training to new starters, coordinate equipment dispatch via couriers, and collaborate with technical teams to resolve issues efficiently. Additionally, you'll manage warranty and support cases with third-party vendors, maintain mobile phone assets in partnership with external providers, and track IT equipment inventory to support seamless operations across the business. About you: You'll hold a Level 3 qualification (such as A-Level or NVQ) or have equivalent experience in a relevant field. You're committed to continuous professional development, with evidence of undertaking training or learning activities to stay up to date with industry trends, best practices, and developments in your profession. You'll have proven experience with helpdesk or service desk systems, including logging, tracking, and managing service requests and have the ability to utilise these systems to prioritise and resolve issues efficiently, ensuring a high level of service delivery. Why choose Watkin Jones Group? Watkin Jones Group is the UK's leading developer, builder, and manager of residential-for-rent homes, with a rich history dating back to 1791. With 54,000+ homes developed and in-build across over 254 schemes, we have a proven track record of success. Our operating arm, Fresh, manages over 18,500 units across 58 schemes, representing approximately £1.7bn of assets under management. Joining us means becoming part of a company that's not only deeply rooted in history but also firmly focused on the future. We're committed to creating high-quality rental homes, fostering vibrant communities, and driving sustainable development. At Watkin Jones, we believe in investing in our people. Here's what we can offer you: Work-Life Balance: 25 days of annual leave (increasing with tenure), agile working arrangements, and discounted gym memberships. Wellbeing: Access to'Your Wellbeing' programme & OpenUp - a confidential wellbeing platform is available. Rewards: Discretionary annual bonus, health cash plan, life insurance, and more. Benefits: Exclusive shopping discounts, and a contributory pension scheme. This is an opportunity to take on a high-impact role within a forward-thinking company. In return, we offer a competitive salary, excellent benefits, and the chance to work on major projects that shape the built environment.

As an Internet Security Support Engineer, you won't just be maintaining systems; you will be a foundational member of the team helping to shape the future direction of our support offering and our business. If you want a role where your technical input directly impacts company strategy, this is it. Your Future Pathway: Growth and Specialisation We believe in rewarding expertise and ambition. Success in this role will open two primary pathways as NetThreat Ltd grows: Technical Specialist: Continue to deepen your technical expertise, potentially moving into higher-tier support, implementation, or security architecture. Pre-Sales Engineer: Leverage your product knowledge and communication skills to focus on the commercial side, providing key technical support to the sales team and owning product demonstrations. Investment in Your Skills: We are fully committed to your professional development: We will cover the cost of relevant vendor certifications . We can allow dedicated study time during office hours to help you achieve your professional goals. We also can provide in-house training where appropriate. The Role: Go-To Technical Expert & Strategic Partner The Internet Security Support Engineer is the technical backbone of NetThreat Ltd. You will be the organisation's primary technical expert, providing essential support across the entire customer lifecycle. You will report directly to the Operations Manager . Key Responsibilities: Customer Support: Provide critical Tier 1/2 technical support to our customers, troubleshooting network security issues and providing configuration support and guidance. Technical Authority: Act as the internal "go-to" technical resource, helping the wider team understand and address security challenges. Pre- and Post-Sales Support: Assist the sales team by providing technical validation, product insight, and expert demonstrations. Security Focus: Manage and support essential security infrastructure, focusing primarily on key firewall technologies. Service Shaping: Work directly with management to evaluate, refine, and improve our customer support processes as we scale our MSSP offering. Schedule and Remote Work Note: This is a fully remote position. The standard working week is 35 hours . While the role promotes excellent work-life balance, please note there may be an occasional requirement for work outside of normal business hours for critical maintenance or projects, which will always be agreed upon in advance with your manager. The successful candidate must be self-motivated, highly organised, and comfortable working independently. What You Need to Succeed Essential Skills: Experience: Minimum of 2 years experience in a Technical Support or IT support role. Networking Expertise: Solid, demonstrable experience in general networking concepts, including routing, switching, and VLAN configuration . Firewall Fundamentals: Essential experience in managing, configuring, or supporting firewall appliances. Communication: Strong written and verbal communication skills are critical for effective customer interaction and internal knowledge sharing. Work Ethic: Proven ability to work autonomously, manage priorities effectively, and maintain a high level of self-motivation in a remote environment. Desired Skills: Vendor Expertise: Hands-on experience or certifications with our primary firewall vendors, SonicWall and WatchGuard . (Training will be provided, but this is a significant advantage). Wider Security Knowledge: Familiarity with other areas of the internet security industry (e.g., Endpoint Detection and Response, VPNs, or ZTNA). Location: FULLY REMOTE (UK Based) Salary: £35,000 - £42,000 (Depending on Experience) About us For over 20 years , NetThreat has been a trusted leader in internet security, maintaining a respected and top-tier partner status with our primary vendors. We are now leveraging this deep-rooted expertise as we transition into a dedicated Managed Security Services Provider (MSSP) . This isn't just a name change - it's a fundamental commitment to providing proactive, managed defence for our clients. NetThreat Ltd is on an exciting and pivotal mission: to make robust cybersecurity accessible and effective for Small and Medium Enterprises (SMEs). Join the Journey: Apply here and shape the future of SME Cybersecurity

Regional Service Delivery Manager - Multi-Site IT LeadershipWoking / Addlestone / Basingstoke Corridor£47,142 + 18.9% employer pension + 34 days holiday + ongoing CPD + staff benefits platform + supportive culture + work-life balanceAre you an experienced IT Manager or Service Delivery Lead who's ready to take ownership of multiple sites rather than just one?Would you like to join a forward-thinking trust that embraces digital innovation, invests heavily in technology, and gives you the autonomy to shape how IT services are delivered across a cluster of schools?This education trust is a dynamic, progressive organisation known for low staff turnover, a supportive culture and a real commitment to improving digital outcomes. They are not afraid to innovate from 1:1 device projects to modernising infrastructure and they are looking for an IT leader who wants to help drive that forward.In this role, you'll lead the IT service delivery across a cluster of schools, working closely with headteachers, on-site technicians and the central IT leadership team. You'll line-manage technical staff, oversee service desk performance, act as the escalation point for complex issues, and ensure each school has a clear development plan aligned with the wider trust strategy. Although the role is primarily leadership-focused, you'll step in hands-on when needed to support continuity across your schools.The ideal candidate would be an experienced IT Manager or Service Delivery Lead who has managed technical teams, understands multi-site IT operations, and is ready to take the next step into a role with wider strategic responsibility and real impact. This is an excellent opportunity to join a progressive trust, take ownership of a cluster of sites, shape IT service delivery and be part of a team where your input genuinely matters. If you're looking for the next step in your leadership journey with autonomy, impact and ongoing development this is a role where you'll thrive.The role Lead IT service delivery across a cluster of schools, acting as the key contact for headteachers and school leaders Line-manage on-site technical staff, supporting their development and conducting performance reviews Own helpdesk performance across your schools, ensuring SLAs and response targets are met Define school-specific IT development plans that align with the trust's strategic direction Step in where needed to support with escalations or cover for on-site staff Ensure compliance with safeguarding, cyber security, GDPR and trust IT policies Support installations, configuration, commissioning and ongoing maintenance of systems and software Build strong working relationships across the trust and ensure consistent communication and service delivery standards Work collaboratively with the wider IT team and external partners to resolve escalationsThe person Experienced IT Manager, Network Manager or Service Delivery Lead Strong background in managing technical staff and leading service delivery Minimum 3 years in an IT management or multi-site role Comfortable handling escalations and guiding technical troubleshooting Understanding of networking, servers, end-user devices and general IT operations ITIL, PRINCE2 or service management knowledge beneficial Confident, professional and able to work autonomously across multiple schools Positive, proactive and improvement-focused, with excellent communication skills