Change Manager - SAP / ERP Transformation We're looking for a seasoned Change Manager who knows their way around SAP and large-scale ERP transformations. If you thrive on steering complex organisations through major process and technology change - especially SAP S/4HANA Public Cloud - this role is right up your alley. What You'll Be Doing Lead the change agenda: Shape and deliver change strategies, plans, and communications to drive successful adoption across the organisation. Influence and engage: Work closely with business leaders, IT, and project teams to assess impacts and manage change effectively. Champion new processes: Ensure all new and revised processes are clearly documented, communicated, and embedded into daily operations. Support implementation: Partner across functions during cutover and transition to new SAP environments, ensuring everything lands smoothly. Own communication & training: Develop and manage communication plans, and coordinate end-user training alongside HR and project teams. Tackle resistance head-on: Spot potential blockers early, propose solutions, and drive user engagement. Track success: Monitor, measure, and report on change performance to senior stakeholders. What You'll Bring Demonstrated success leading change for SAP / ERP programmes within large or complex organisations. Strong understanding of change management frameworks and project delivery methodologies. Hands-on experience with public cloud SaaS implementations - manufacturing sector experience is a bonus. Excellent communication, analytical, and stakeholder management capabilities. Proven ability to influence, coach, and lead cross-functional teams in a fast-paced environment. Highly organised, adaptable, and solutions-focused, with strong facilitation and presentation skills. Qualifications Bachelor's degree in Business, Engineering, Computer Science or a related discipline. Location Based at our Guildford Head Office - minimum 4 days onsite , with 1 day working from home . Additional Requirements You must be eligible for security clearance.
13/11/2025
Contractor
Change Manager - SAP / ERP Transformation We're looking for a seasoned Change Manager who knows their way around SAP and large-scale ERP transformations. If you thrive on steering complex organisations through major process and technology change - especially SAP S/4HANA Public Cloud - this role is right up your alley. What You'll Be Doing Lead the change agenda: Shape and deliver change strategies, plans, and communications to drive successful adoption across the organisation. Influence and engage: Work closely with business leaders, IT, and project teams to assess impacts and manage change effectively. Champion new processes: Ensure all new and revised processes are clearly documented, communicated, and embedded into daily operations. Support implementation: Partner across functions during cutover and transition to new SAP environments, ensuring everything lands smoothly. Own communication & training: Develop and manage communication plans, and coordinate end-user training alongside HR and project teams. Tackle resistance head-on: Spot potential blockers early, propose solutions, and drive user engagement. Track success: Monitor, measure, and report on change performance to senior stakeholders. What You'll Bring Demonstrated success leading change for SAP / ERP programmes within large or complex organisations. Strong understanding of change management frameworks and project delivery methodologies. Hands-on experience with public cloud SaaS implementations - manufacturing sector experience is a bonus. Excellent communication, analytical, and stakeholder management capabilities. Proven ability to influence, coach, and lead cross-functional teams in a fast-paced environment. Highly organised, adaptable, and solutions-focused, with strong facilitation and presentation skills. Qualifications Bachelor's degree in Business, Engineering, Computer Science or a related discipline. Location Based at our Guildford Head Office - minimum 4 days onsite , with 1 day working from home . Additional Requirements You must be eligible for security clearance.
An excellent opportunity to join a leading Herefordshire business as an IT Manager. This full-time, permanent position offers the chance to lead and develop the company s IT infrastructure, production systems, and support services. You will play a pivotal role in ensuring the reliable operation of IT systems while driving improvement projects across a dynamic and growing organisation. What you can expect Site based in Herefordshire Competitive salary and comprehensive benefits package. 33 days annual leave (including bank holidays). Range of financial, wellbeing, and lifestyle benefits. A role combining hands-on technical work with team leadership and strategic IT management. The opportunity to shape the ongoing evolution of IT infrastructure within a progressive, fast-growing business. A collaborative environment that values innovation, responsibility, and personal growth. What you will be doing Acting as the public face of IT, providing responsive and effective internal customer support. Operating as a hands-on Level 3 IT Engineer alongside the team, resolving complex issues when required. Ensuring the confidentiality, integrity, and availability of systems through robust security and maintenance practices, in collaboration with the Cyber Security Engineer. Managing IT staff and third-party suppliers to deliver stable, secure, and efficient technology operations. Planning and executing change initiatives to improve infrastructure, systems, and processes with minimal business disruption. Maintaining accurate IT documentation, change control procedures, and operational reference materials. Overseeing the helpdesk function to ensure high levels of service and issue resolution. Providing strong leadership, coaching, and development of direct reports. Troubleshooting system failures and implementing effective repair strategies to prevent recurrence. What you are looking for Proven experience in IT management or senior systems engineering within a multi-site or production environment. Hands-on technical expertise across infrastructure, networking, and systems administration. Strong leadership and people management skills with the ability to inspire and develop high-performing teams. Excellent stakeholder management and communication skills at all levels. Experience managing third-party IT partners and service contracts. Good understanding of cyber security principles and data integrity standards. Organised, proactive, and able to manage multiple priorities in a fast-paced environment. Recruitment Direct are working as an employment agency in relation to this vacancy, you must be able to prove your legal right to work in the UK to apply
13/11/2025
Full time
An excellent opportunity to join a leading Herefordshire business as an IT Manager. This full-time, permanent position offers the chance to lead and develop the company s IT infrastructure, production systems, and support services. You will play a pivotal role in ensuring the reliable operation of IT systems while driving improvement projects across a dynamic and growing organisation. What you can expect Site based in Herefordshire Competitive salary and comprehensive benefits package. 33 days annual leave (including bank holidays). Range of financial, wellbeing, and lifestyle benefits. A role combining hands-on technical work with team leadership and strategic IT management. The opportunity to shape the ongoing evolution of IT infrastructure within a progressive, fast-growing business. A collaborative environment that values innovation, responsibility, and personal growth. What you will be doing Acting as the public face of IT, providing responsive and effective internal customer support. Operating as a hands-on Level 3 IT Engineer alongside the team, resolving complex issues when required. Ensuring the confidentiality, integrity, and availability of systems through robust security and maintenance practices, in collaboration with the Cyber Security Engineer. Managing IT staff and third-party suppliers to deliver stable, secure, and efficient technology operations. Planning and executing change initiatives to improve infrastructure, systems, and processes with minimal business disruption. Maintaining accurate IT documentation, change control procedures, and operational reference materials. Overseeing the helpdesk function to ensure high levels of service and issue resolution. Providing strong leadership, coaching, and development of direct reports. Troubleshooting system failures and implementing effective repair strategies to prevent recurrence. What you are looking for Proven experience in IT management or senior systems engineering within a multi-site or production environment. Hands-on technical expertise across infrastructure, networking, and systems administration. Strong leadership and people management skills with the ability to inspire and develop high-performing teams. Excellent stakeholder management and communication skills at all levels. Experience managing third-party IT partners and service contracts. Good understanding of cyber security principles and data integrity standards. Organised, proactive, and able to manage multiple priorities in a fast-paced environment. Recruitment Direct are working as an employment agency in relation to this vacancy, you must be able to prove your legal right to work in the UK to apply
Business Development Manager - Real Estate Location: Birmingham, London or Manchester (Hybrid) Salary: Up to 65,000 DOE + Benefits Summary Our client, a leading organisation in the legal sector, is seeking a dynamic Business Development Manager for their Real Estate division. This permanent, full-time role offers a competitive salary along with a generous benefits package. As part of a forward-thinking team, you will drive growth and client acquisition initiatives, ensuring the firm remains at the forefront of the Real Estate market. The role can be based in Birmingham, London or Manchester. The Role As the Real Estate Business Development Manager, you will spearhead the business development function within the Real Estate division. Collaborating with various teams, you will develop and implement innovative marketing strategies that align with the firm's goals and enhance client relationships. This role is ideal for a proactive individual who thrives in a collaborative environment and is passionate about driving growth in the Real Estate sector. Key Responsibilities Identify and pursue growth opportunities within the Real Estate market, contributing to strategic business planning. Stay informed about industry developments, spotting commercial opportunities to enhance the service offering. Build and maintain relationships with clients and key industry networks to generate revenue and identify market gaps. Collaborate with the new business team on bid responses and client pursuits. Develop integrated marketing campaigns to elevate the firm's brand, including thought leadership and event coordination. Conduct competitor research and market analysis in partnership with the Market Insights team. Mentor and coach junior team members, fostering a collaborative and high-performance culture. Skills and Qualifications Proven experience in business development and marketing within a professional services or real estate environment. Strong commercial acumen with the ability to identify and translate market trends into business opportunities. Excellent networking and relationship-building skills, with a collaborative approach. Exceptional influencing, persuasion, and communication skills. Proficient in content writing and analytical reporting, providing commercial insights from data. High attention to detail and ability to manage multiple projects effectively. The Team Join a vibrant Business Development and Marketing Operations team that priorities operational efficiency and tech-savvy solutions. The Real Estate group is recognised for its outstanding market knowledge and client service, advising a diverse clientele including developers, investors, and corporate occupiers. The Organisation Our client is committed to delivering exceptional service and insights across various sectors, including Real Estate. With a strong focus on innovation, collaboration, and excellence, the organization provides a supportive environment where individuals can thrive and contribute to meaningful change. Benefits In addition to a competitive salary, the organisation offers a comprehensive benefits package, including: Annual bonus opportunities Pension contribution matching up to 5.5% Life insurance Private health care Additional perks and flexible benefits tailored to your needs If you're ready to take the next step in your career and make a significant impact in the Real Estate sector, we want to hear from you! Apply now to join this forward-thinking organisation and drive the future of business development. Office Angels is an employment agency. We are an equal opportunities employer who put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. We do this by showcasing their talents, skills and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
13/11/2025
Full time
Business Development Manager - Real Estate Location: Birmingham, London or Manchester (Hybrid) Salary: Up to 65,000 DOE + Benefits Summary Our client, a leading organisation in the legal sector, is seeking a dynamic Business Development Manager for their Real Estate division. This permanent, full-time role offers a competitive salary along with a generous benefits package. As part of a forward-thinking team, you will drive growth and client acquisition initiatives, ensuring the firm remains at the forefront of the Real Estate market. The role can be based in Birmingham, London or Manchester. The Role As the Real Estate Business Development Manager, you will spearhead the business development function within the Real Estate division. Collaborating with various teams, you will develop and implement innovative marketing strategies that align with the firm's goals and enhance client relationships. This role is ideal for a proactive individual who thrives in a collaborative environment and is passionate about driving growth in the Real Estate sector. Key Responsibilities Identify and pursue growth opportunities within the Real Estate market, contributing to strategic business planning. Stay informed about industry developments, spotting commercial opportunities to enhance the service offering. Build and maintain relationships with clients and key industry networks to generate revenue and identify market gaps. Collaborate with the new business team on bid responses and client pursuits. Develop integrated marketing campaigns to elevate the firm's brand, including thought leadership and event coordination. Conduct competitor research and market analysis in partnership with the Market Insights team. Mentor and coach junior team members, fostering a collaborative and high-performance culture. Skills and Qualifications Proven experience in business development and marketing within a professional services or real estate environment. Strong commercial acumen with the ability to identify and translate market trends into business opportunities. Excellent networking and relationship-building skills, with a collaborative approach. Exceptional influencing, persuasion, and communication skills. Proficient in content writing and analytical reporting, providing commercial insights from data. High attention to detail and ability to manage multiple projects effectively. The Team Join a vibrant Business Development and Marketing Operations team that priorities operational efficiency and tech-savvy solutions. The Real Estate group is recognised for its outstanding market knowledge and client service, advising a diverse clientele including developers, investors, and corporate occupiers. The Organisation Our client is committed to delivering exceptional service and insights across various sectors, including Real Estate. With a strong focus on innovation, collaboration, and excellence, the organization provides a supportive environment where individuals can thrive and contribute to meaningful change. Benefits In addition to a competitive salary, the organisation offers a comprehensive benefits package, including: Annual bonus opportunities Pension contribution matching up to 5.5% Life insurance Private health care Additional perks and flexible benefits tailored to your needs If you're ready to take the next step in your career and make a significant impact in the Real Estate sector, we want to hear from you! Apply now to join this forward-thinking organisation and drive the future of business development. Office Angels is an employment agency. We are an equal opportunities employer who put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. We do this by showcasing their talents, skills and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Due to increased global growth, our client, who is a well-established multi-national SME global logistics provider, who is rapidly expanding and specialize in offering supply chain and logistics solutions, are looking to recruit a Product Manager, PO & Supply Chain Management which can be office based or fully remote, reporting to UK HQ in Manchester . On Offer: Competitive salary based on skills and experience, up to £65K 36.25 working week, either 8-4, 9-5 or 10-6 with a 45 min lunch break 25 days holidays (with service days up to 30) Company pension and Life Assurance four times annual salary Health Plan Company events Free parking and free refreshments Main Purpose of the Product Manager, PO & Supply Chain Management: This role reports dually to the Global IFF IT Head and the UK-based Business Owner and will help project manage the development of a new Purchase Order Management system. Duties and Responsibilities of the Product Manager, PO & Supply Chain Management: Product Vision & Strategy: Define and own the product roadmap for PO and Supply Chain Management solutions. Align product initiatives with business goals, customer requirements, and industry best practices. Customer Value Focus: Champion a customer-centric approach by prioritizing features that deliver measurable value and improve user experience. Continuously gather feedback to ensure solutions address real pain points and enhance customer satisfaction. MVP Development & Agile Delivery Drive Minimum Viable Product (MVP) development to validate concepts quickly and reduce time-to-market. Apply agile methodologies to iterate based on customer feedback and business priorities. Solution Design & Delivery: Collaborate with business, engineering, UX, and operations teams to design scalable, user-User intuitive solutions. Ensure seamless integration with Freight Management Systems and external platforms. Stakeholder Engagement: Gather requirements from internal teams and customers to shape product features. Communicate product updates, KPIs, and strategic impact to business teams Continuous Improvement: Monitor adoption, ROI, and customer satisfaction to refine product offerings. Stay ahead of industry trends and AI applications in supply chain management. Explore emerging technologies to improve transparency and efficiency. To Be Considered: A minimum of 5 years of experience in product management within the freight forwarding or supply chain sectors. Proven experience delivering digital solutions for PO and supply chain visibility. Holding PMP is an advantage. Certified ScrumMaster is an advantage. Strong experience in system analysis and design Experience in IT product development cycle Ability to thrive in a fast-paced, global environment. Language: English & Mandarin (optional) For more details, contact Willis Global - a leading Recruitment Consultancy for the Supply Chain & Logistics industry.
13/11/2025
Full time
Due to increased global growth, our client, who is a well-established multi-national SME global logistics provider, who is rapidly expanding and specialize in offering supply chain and logistics solutions, are looking to recruit a Product Manager, PO & Supply Chain Management which can be office based or fully remote, reporting to UK HQ in Manchester . On Offer: Competitive salary based on skills and experience, up to £65K 36.25 working week, either 8-4, 9-5 or 10-6 with a 45 min lunch break 25 days holidays (with service days up to 30) Company pension and Life Assurance four times annual salary Health Plan Company events Free parking and free refreshments Main Purpose of the Product Manager, PO & Supply Chain Management: This role reports dually to the Global IFF IT Head and the UK-based Business Owner and will help project manage the development of a new Purchase Order Management system. Duties and Responsibilities of the Product Manager, PO & Supply Chain Management: Product Vision & Strategy: Define and own the product roadmap for PO and Supply Chain Management solutions. Align product initiatives with business goals, customer requirements, and industry best practices. Customer Value Focus: Champion a customer-centric approach by prioritizing features that deliver measurable value and improve user experience. Continuously gather feedback to ensure solutions address real pain points and enhance customer satisfaction. MVP Development & Agile Delivery Drive Minimum Viable Product (MVP) development to validate concepts quickly and reduce time-to-market. Apply agile methodologies to iterate based on customer feedback and business priorities. Solution Design & Delivery: Collaborate with business, engineering, UX, and operations teams to design scalable, user-User intuitive solutions. Ensure seamless integration with Freight Management Systems and external platforms. Stakeholder Engagement: Gather requirements from internal teams and customers to shape product features. Communicate product updates, KPIs, and strategic impact to business teams Continuous Improvement: Monitor adoption, ROI, and customer satisfaction to refine product offerings. Stay ahead of industry trends and AI applications in supply chain management. Explore emerging technologies to improve transparency and efficiency. To Be Considered: A minimum of 5 years of experience in product management within the freight forwarding or supply chain sectors. Proven experience delivering digital solutions for PO and supply chain visibility. Holding PMP is an advantage. Certified ScrumMaster is an advantage. Strong experience in system analysis and design Experience in IT product development cycle Ability to thrive in a fast-paced, global environment. Language: English & Mandarin (optional) For more details, contact Willis Global - a leading Recruitment Consultancy for the Supply Chain & Logistics industry.
Morson Edge are currently seeing a Requirements and Compliance Specialist to join our large client based in Yeovil on a contracting basis. The primary purpose of this role is to oversee the Requirements Management process throughout the full product lifecycle of any and all training solutions produced within Simulation Learning & Support Systems (SL&SS) UK. As well as direct contributions to Requirements elicitation, definition, recording, tracking, and compliance you will be supervising and mentoring junior Requirements Specialist(s), and working with Test & Evaluation engineers to define and implement a robust and fully auditable requirements process for SL&SS. Requirements Management: Responsible for the development, capture, understanding, implementation and demonstration of compliance to the system requirements for Training products; Liaise and support Training Solutions in the understanding and elicitation of the Key User or Stakeholder Requirements (KURs or StRS) in addition to any Company or regulatory requirements, and clearly capture & define them within the System Requirements Specification (SyRS) Support the development of the system design and manufacture by referencing design proposals to the SyRS thereby ensuring that the relevant SyRS requirements are correctly represented in the design solution; Ensure that requirements placed upon internal or external suppliers are flowed accurately and include appropriate means of test and compliance demonstration within their bid responses; Author the Integrated Test, Evaluation and Acceptance Plan (ITEAP) to meet the individual project characteristics; Manage the development and delivery of requirements related CDRLs in accordance with the project schedule to include the Requirements Verification and Test Matrix (RVTM), ITEAP, SyRS, Acceptance Test Manual/Plan (ATM/ATP), Acceptance Test Schedules/Procedures (ATS/ATP); Own the creation and maintenance of the RVTM to ensure full traceability of SyRS from requirement to compliance evidence; Throughout the design and manufacture phase you will assist the Suppliers in their understanding of the aircraft operation and training, advising on the suitability of design solutions ensuring that external requirements placed upon suppliers are represented accurately through analysis of Sub-System or Software (SW) Design Documents (SSDDs) and associated design evidence and include means of pre-Acceptance compliance demonstration; Employ the Requirements Capture tool (IBM DOORS or similar) to collate evidence to support the compliance declaration, working closely with the SL&SS Test & Evaluation (T&E) team to facilitate this; Work closely with the project lead T&E engineer during the development of Test Schedules to ensure they will provide evidence to satisfy the demonstration criteria as defined within the ITEAP, RVTM and ATM; Ensure that the output documentation from formal testing is fully documented and sufficient to support compliance demonstration; Principle Specialist: Supervise and mentor junior Requirement Specialist(s) to develop their understanding of: Systems Requirements Engineering in line with ISO/IEC/IEEE 29148, Effective Requirements elicitation and definition to enable effective compliance evidencing upon project completion, Use of IBM DOORS for Requirements capture and tracking; Work with the Principle Test & Evaluation Engineer, and other T&E engineers and Requirement Specialists, to develop and implement a robust and auditable process for though-life Requirements capture that is tailored to SL&SS and its creation of synthetic Training Aids; Support the SL&SS UK Manager with the creation of SyRS/SRD/StRS as a part of ongoing Training Bids and Proposals within Training UK; Help establish the use of Visure Requirements Management software tool within SL&SS, and design and implement (automated where possible/necessary) its use with extant software tools in use (IBM DOORs, Azure DevOps, DRACAS in-house bug tracking software ). General: This role may require you to travel (National/International) in support of business requirements; You are responsible for ensuring that activities under your control are undertaken in accordance with the requirements set out in the Health, Safety & Environmental Operating Manual (HSEOM), and other extant HSE policies and procedures. These documents identify your key responsibilities under the Health and Safety at Work Act 1974, Environmental Protection Act and other relevant HS&E legislation; Knowledge/ Skills/ Experience: Requirements engineering; ideally qualified to IREB Certified Professional for Requirements Engineering (CPRE) Foundation level; Experienced with IBM Rational DOORS, Requirements Management tool; Educated to HND or Degree level in an engineering discipline; alternatively Aircrew or Maintainer Instructor experience of Helicopter product/s; Working knowledge of ISO/IEC/IEEE 29148; Systems and software engineering - Life cycle processes Knowledge of Software (SW) and Hardware (HW) testing methodologies at system, integration and acceptance testing levels; Experience in operating within industry standard system engineering design practices and quality assurance processes; Experience of mentoring and developing engineering talent. Such experience with requirements management or test engineering is particularly desirable. General knowledge of helicopter training and operations both military and civil. Knowledge of Civil Simulator Certification standards (ICAO, EASA, RAeS, FAA); Awareness of the UK MAA Simulator Approval for Use process (RA2375); Understanding of the principles underpinning the UK Defence Systems Approach to Training (DSAT) Training Design process; Familiarity with the UK MOD s Acquisition System Guidance (ASG); Full UK Driving Licence; Personal Skills: Excellent interpersonal and team working skills; Ability to work unsupervised with initiative and integrity and to and proactively deal with problems; Able to communicate at technical level with the Project Managers, Engineering, Customer and Supplier as required; Ability to build, develop and maintain relationships with key organisation and customer stakeholders based upon trust to ensure that the Training Operations UK Programmes objectives are met; Availability to work at customers or suppliers premises when required; Fluent in English Language; If this is of interest please apply today or alternatively contact Oliver Beaumont directly on (phone number removed) or (url removed)
13/11/2025
Contractor
Morson Edge are currently seeing a Requirements and Compliance Specialist to join our large client based in Yeovil on a contracting basis. The primary purpose of this role is to oversee the Requirements Management process throughout the full product lifecycle of any and all training solutions produced within Simulation Learning & Support Systems (SL&SS) UK. As well as direct contributions to Requirements elicitation, definition, recording, tracking, and compliance you will be supervising and mentoring junior Requirements Specialist(s), and working with Test & Evaluation engineers to define and implement a robust and fully auditable requirements process for SL&SS. Requirements Management: Responsible for the development, capture, understanding, implementation and demonstration of compliance to the system requirements for Training products; Liaise and support Training Solutions in the understanding and elicitation of the Key User or Stakeholder Requirements (KURs or StRS) in addition to any Company or regulatory requirements, and clearly capture & define them within the System Requirements Specification (SyRS) Support the development of the system design and manufacture by referencing design proposals to the SyRS thereby ensuring that the relevant SyRS requirements are correctly represented in the design solution; Ensure that requirements placed upon internal or external suppliers are flowed accurately and include appropriate means of test and compliance demonstration within their bid responses; Author the Integrated Test, Evaluation and Acceptance Plan (ITEAP) to meet the individual project characteristics; Manage the development and delivery of requirements related CDRLs in accordance with the project schedule to include the Requirements Verification and Test Matrix (RVTM), ITEAP, SyRS, Acceptance Test Manual/Plan (ATM/ATP), Acceptance Test Schedules/Procedures (ATS/ATP); Own the creation and maintenance of the RVTM to ensure full traceability of SyRS from requirement to compliance evidence; Throughout the design and manufacture phase you will assist the Suppliers in their understanding of the aircraft operation and training, advising on the suitability of design solutions ensuring that external requirements placed upon suppliers are represented accurately through analysis of Sub-System or Software (SW) Design Documents (SSDDs) and associated design evidence and include means of pre-Acceptance compliance demonstration; Employ the Requirements Capture tool (IBM DOORS or similar) to collate evidence to support the compliance declaration, working closely with the SL&SS Test & Evaluation (T&E) team to facilitate this; Work closely with the project lead T&E engineer during the development of Test Schedules to ensure they will provide evidence to satisfy the demonstration criteria as defined within the ITEAP, RVTM and ATM; Ensure that the output documentation from formal testing is fully documented and sufficient to support compliance demonstration; Principle Specialist: Supervise and mentor junior Requirement Specialist(s) to develop their understanding of: Systems Requirements Engineering in line with ISO/IEC/IEEE 29148, Effective Requirements elicitation and definition to enable effective compliance evidencing upon project completion, Use of IBM DOORS for Requirements capture and tracking; Work with the Principle Test & Evaluation Engineer, and other T&E engineers and Requirement Specialists, to develop and implement a robust and auditable process for though-life Requirements capture that is tailored to SL&SS and its creation of synthetic Training Aids; Support the SL&SS UK Manager with the creation of SyRS/SRD/StRS as a part of ongoing Training Bids and Proposals within Training UK; Help establish the use of Visure Requirements Management software tool within SL&SS, and design and implement (automated where possible/necessary) its use with extant software tools in use (IBM DOORs, Azure DevOps, DRACAS in-house bug tracking software ). General: This role may require you to travel (National/International) in support of business requirements; You are responsible for ensuring that activities under your control are undertaken in accordance with the requirements set out in the Health, Safety & Environmental Operating Manual (HSEOM), and other extant HSE policies and procedures. These documents identify your key responsibilities under the Health and Safety at Work Act 1974, Environmental Protection Act and other relevant HS&E legislation; Knowledge/ Skills/ Experience: Requirements engineering; ideally qualified to IREB Certified Professional for Requirements Engineering (CPRE) Foundation level; Experienced with IBM Rational DOORS, Requirements Management tool; Educated to HND or Degree level in an engineering discipline; alternatively Aircrew or Maintainer Instructor experience of Helicopter product/s; Working knowledge of ISO/IEC/IEEE 29148; Systems and software engineering - Life cycle processes Knowledge of Software (SW) and Hardware (HW) testing methodologies at system, integration and acceptance testing levels; Experience in operating within industry standard system engineering design practices and quality assurance processes; Experience of mentoring and developing engineering talent. Such experience with requirements management or test engineering is particularly desirable. General knowledge of helicopter training and operations both military and civil. Knowledge of Civil Simulator Certification standards (ICAO, EASA, RAeS, FAA); Awareness of the UK MAA Simulator Approval for Use process (RA2375); Understanding of the principles underpinning the UK Defence Systems Approach to Training (DSAT) Training Design process; Familiarity with the UK MOD s Acquisition System Guidance (ASG); Full UK Driving Licence; Personal Skills: Excellent interpersonal and team working skills; Ability to work unsupervised with initiative and integrity and to and proactively deal with problems; Able to communicate at technical level with the Project Managers, Engineering, Customer and Supplier as required; Ability to build, develop and maintain relationships with key organisation and customer stakeholders based upon trust to ensure that the Training Operations UK Programmes objectives are met; Availability to work at customers or suppliers premises when required; Fluent in English Language; If this is of interest please apply today or alternatively contact Oliver Beaumont directly on (phone number removed) or (url removed)
Job Title: AWS Solution Architect Locations: London/Manchester Salary:?Competitive salary and package dependent on experience Career Level:? Associate Manager / Manager Please Note: Any offer of employment is subject to satisfactory BPSS and SC security clearance which requires 5 years continuous UK address history (typically including no periods of 30 consecutive days or more spent outside of the UK) Note: The above information relates to a specific client requirement Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. With our thought leadership and culture of innovation, we apply industry expertise, diverse skill sets and next-generation technology to each business challenge. We believe in inclusion and diversity and supporting the whole person. Our core values comprise of Stewardship, Best People, Client Value Creation, One Global Network, Respect for the Individual and Integrity. Year after year, Accenture is recognized worldwide not just for business performance but for inclusion and diversity too. "Across the globe, one thing is universally true of the people of Accenture: We care deeply about what we do and the impact we have with our clients and with the communities in which we work and live. It is personal to all of us." -?Julie Sweet, Accenture CEO As a team: We are one of the world's leading providers of Cloud Solutions.?You'll work on innovative projects with colleagues?to drive collaboration from strategy through to implementation. You will be using the latest technologies with clients to help them get to the next level. You'll learn, grow and advance in an innovative culture that?thrives on shared success, diverse ways of thinking and enables boundaryless opportunities?that can?drive your career in new and exciting ways If you're looking for a challenging career working in a vibrant environment with access to training and a global network of experts, this could be the role for you.?As part of our global team, you'll be working with cutting-edge technologies and will have the opportunity to develop a wide range of new skills on the job.? In our team you will: Work for tier-1 clients across industry sectors - helping them turn their cloud strategy into reality.? Help design and deliver transformative cloud solutions - from migrating legacy applications onto Cloud, to building innovative, new cloud-native applications. Continue to learn and grow - we actively encourage and support continuous learning and certification. Serve as a cloud evangelist, educating customers on the value Cloud computing can bring to transform their business. ? In your role, you will: Design, implement scalable, secure, and high-performing cloud solutions that power AI initiatives. Design and support cloud-native architectures Optimize cloud costs and performance for AI workloads, including GPU-based instances and serverless compute. Develop and maintain cloud infrastructure architecture, standards, and best practices. Provide technical guidance to the development team on cloud-related issues. Ensure optimal performance, security, and scalability of the cloud infrastructure. Lead and execute large end-to-end cloud migration projects. Implement and maintain cloud security measures to protect against unauthorized access and data breaches. Collaborate with data scientists, ML engineers, and software developers to deploy ML models and pipelines in production environments. Evaluate and recommend new Cloud services and features to improve the efficiency and effectiveness of the cloud infrastructure.
13/11/2025
Full time
Job Title: AWS Solution Architect Locations: London/Manchester Salary:?Competitive salary and package dependent on experience Career Level:? Associate Manager / Manager Please Note: Any offer of employment is subject to satisfactory BPSS and SC security clearance which requires 5 years continuous UK address history (typically including no periods of 30 consecutive days or more spent outside of the UK) Note: The above information relates to a specific client requirement Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. With our thought leadership and culture of innovation, we apply industry expertise, diverse skill sets and next-generation technology to each business challenge. We believe in inclusion and diversity and supporting the whole person. Our core values comprise of Stewardship, Best People, Client Value Creation, One Global Network, Respect for the Individual and Integrity. Year after year, Accenture is recognized worldwide not just for business performance but for inclusion and diversity too. "Across the globe, one thing is universally true of the people of Accenture: We care deeply about what we do and the impact we have with our clients and with the communities in which we work and live. It is personal to all of us." -?Julie Sweet, Accenture CEO As a team: We are one of the world's leading providers of Cloud Solutions.?You'll work on innovative projects with colleagues?to drive collaboration from strategy through to implementation. You will be using the latest technologies with clients to help them get to the next level. You'll learn, grow and advance in an innovative culture that?thrives on shared success, diverse ways of thinking and enables boundaryless opportunities?that can?drive your career in new and exciting ways If you're looking for a challenging career working in a vibrant environment with access to training and a global network of experts, this could be the role for you.?As part of our global team, you'll be working with cutting-edge technologies and will have the opportunity to develop a wide range of new skills on the job.? In our team you will: Work for tier-1 clients across industry sectors - helping them turn their cloud strategy into reality.? Help design and deliver transformative cloud solutions - from migrating legacy applications onto Cloud, to building innovative, new cloud-native applications. Continue to learn and grow - we actively encourage and support continuous learning and certification. Serve as a cloud evangelist, educating customers on the value Cloud computing can bring to transform their business. ? In your role, you will: Design, implement scalable, secure, and high-performing cloud solutions that power AI initiatives. Design and support cloud-native architectures Optimize cloud costs and performance for AI workloads, including GPU-based instances and serverless compute. Develop and maintain cloud infrastructure architecture, standards, and best practices. Provide technical guidance to the development team on cloud-related issues. Ensure optimal performance, security, and scalability of the cloud infrastructure. Lead and execute large end-to-end cloud migration projects. Implement and maintain cloud security measures to protect against unauthorized access and data breaches. Collaborate with data scientists, ML engineers, and software developers to deploy ML models and pipelines in production environments. Evaluate and recommend new Cloud services and features to improve the efficiency and effectiveness of the cloud infrastructure.
Operations Project Manager Annual Salary: £36k - £38k Location: Hemel Hempstead Job Type: Full-time Join a global technology company, a leader in digital transformation solutions for Quick Service Restaurants (QSR), Hospitality, and Retail Verticals. As an Operations Project Manager, you will play a crucial role in coordinating customer deployment plans, ensuring timely and successful store installations, and maintaining high customer satisfaction. Day-to-day of the role: Liaise daily with assigned customers to ensure smooth and successful delivery against the deployment plan. Act as the primary contact for both internal and external stakeholders regarding physical store deployments. Manage multiple client deployments, establishing clear communication channels to keep customers well-informed of progress. Review installation sign-off reports to maintain quality standards. Facilitate the transition from project pilot phase to operational deployment. Negotiate and manage the availability of internal deployment resources. Provide regular stock forecasts to ensure supply meets demand according to customer deployment rates. Maintain deployment activities and schedules, from pilot sites to full deployment. Engage regularly with clients to shape positive impressions of the company. Update the finance team on completed deployments for accurate billing. Generate weekly reports for the management team on deployment activities. Support the wider operational team as required. Required Skills & Qualifications: Proven experience in a customer-facing role, servicing multiple clients or stakeholders. Strong organizational skills, with the ability to coordinate time-critical activities and manage daily tasks. Excellent communication skills, both written and verbal. Ability to remain calm under pressure and reprioritize tasks at short notice. Proficient in Excel for managing spreadsheet trackers. Experience in coordinating multiple workloads simultaneously. Desirable Skills: Advanced Excel skills (Vlookups, IF statements). Experience working with finance teams (handling purchase orders, invoicing). Basic understanding of IT hardware and software fundamentals. Familiarity with POS/EPOS systems and retail deployments. Experience in a start-up or evolving technology business environment. Benefits: Competitive salary package. Opportunity to work in a dynamic, fast-paced environment. Exposure to leading digital transformation projects in major retail and hospitality brands. Professional development and growth opportunities.
13/11/2025
Full time
Operations Project Manager Annual Salary: £36k - £38k Location: Hemel Hempstead Job Type: Full-time Join a global technology company, a leader in digital transformation solutions for Quick Service Restaurants (QSR), Hospitality, and Retail Verticals. As an Operations Project Manager, you will play a crucial role in coordinating customer deployment plans, ensuring timely and successful store installations, and maintaining high customer satisfaction. Day-to-day of the role: Liaise daily with assigned customers to ensure smooth and successful delivery against the deployment plan. Act as the primary contact for both internal and external stakeholders regarding physical store deployments. Manage multiple client deployments, establishing clear communication channels to keep customers well-informed of progress. Review installation sign-off reports to maintain quality standards. Facilitate the transition from project pilot phase to operational deployment. Negotiate and manage the availability of internal deployment resources. Provide regular stock forecasts to ensure supply meets demand according to customer deployment rates. Maintain deployment activities and schedules, from pilot sites to full deployment. Engage regularly with clients to shape positive impressions of the company. Update the finance team on completed deployments for accurate billing. Generate weekly reports for the management team on deployment activities. Support the wider operational team as required. Required Skills & Qualifications: Proven experience in a customer-facing role, servicing multiple clients or stakeholders. Strong organizational skills, with the ability to coordinate time-critical activities and manage daily tasks. Excellent communication skills, both written and verbal. Ability to remain calm under pressure and reprioritize tasks at short notice. Proficient in Excel for managing spreadsheet trackers. Experience in coordinating multiple workloads simultaneously. Desirable Skills: Advanced Excel skills (Vlookups, IF statements). Experience working with finance teams (handling purchase orders, invoicing). Basic understanding of IT hardware and software fundamentals. Familiarity with POS/EPOS systems and retail deployments. Experience in a start-up or evolving technology business environment. Benefits: Competitive salary package. Opportunity to work in a dynamic, fast-paced environment. Exposure to leading digital transformation projects in major retail and hospitality brands. Professional development and growth opportunities.
Solution Architect (DV Cleared) Gloucestershire (onsite but hours can be condensed into 3 or 4 days) 9 months initially £89ph LTD/outside IR35 TECHNICAL SKILLS - CI/CD (eg Gitlab CI, Terraform, Ansible, Helm Charts, Python, PowerShell, REST APIs) - Kubernetes cluster build and application delivery - Application Experience: Apache NiFi, Elastic ECK, Artifactory - Secret Management: Hashicorp Vault Operating Systems (Redhat & Windows) Job Description Due to sustained growth and the evolution of the Cyber Division, there is a requirement to increase our Solution Architect capacity for the Above Secret space for internal, Mod and Government in support of our clients Intelligence Solutions business. We are therefore looking to recruit a Seasoned Solution Architect who can take a bird's-eye view of a problem, making sure all actors, systems and components interact together effectively to meet stakeholders' functional and non-functional requirements. The Solution Architect will act as a single point of accountability for the design ensuring all pieces of the puzzle fit together, avoiding confusion whilst embedding peer reviews and collaboration into daily routines. You should quickly settle into the culture and customer environment (GOV and UK MOD) and apply their architecture skills to new systems integration projects and across a range of existing systems. The role will require excellent team working attributes but also requires the ability to take responsibility and accountability for individual to work independently. Work will take place on customer site Key Responsibility Areas You will work within a highly skilled Solution Architecture community and IPT providing technical oversight and leadership for all technical aspects of the team including: Interpret customers business objectives, concerns, statements of work, and target market for services, to define requirements and key success factors for solutions. Break down EPIC into stories and facilitate the AGILE approach to deliver the solution. Assess the current and desired state of customer systems and environments. Understand contextual factors, constraints and stakeholder perspectives including business, user and operations, and define use cases. Maintain current understanding of IT, security and supporting technologies, supplier offerings and in-house capabilities with which to construct solutions. Use broad technical expertise and creative thinking to define, evaluate alternatives, develop and communicate solution architectures that address functional and non-functional requirements and integrate with their environment. Support project, programme and service operations managers in the development and delivery of transformation plans and operational plans that implement solution architectures and provide services, while identifying and mitigating risks. Develop solutions into high level designs for implementation by engineering teams. Provide technical oversight, guidance and problem solving to operational and project delivery teams to help maintain delivery quality and resolve implementation, integration and maintenance challenges You will also be responsible for keeping technical awareness up-to-date with updates in industry including: Keeping up to date with evolving technology to support technology/solution selection. Keeping up to date with available qualifications and certifications available for technology utilised across all systems. Keeping up to date with relevant industry standards, policies, methodologies and frameworks. Keeping up to date with relevant customer preferred/mandated standards, policies, methodologies and frameworks. Maintaining a coherent mix of Design Principles/Characteristics derived from the client base and internal practices tailored to specific contracts. And performing a lead role in driving governance and best practice including: Providing coordination and oversight for periodic technical documentation reviews in accordance with required review cycles. Providing coordination and oversight for periodic audits of all assets and equipment inventory including hardware and software in accordance with required audit frequency. Providing senior technical support to meetings such as Project Review Meetings, Capability Working Group Meetings and Security Working Groups as required. Performing a lead management role in Continual Service Improvement activities for processes, procedures and working practices utilised by the business unit. Skills, Qualification & Knowledge Required The role requires the candidate to be a sole UK National with a current DV clearance. Systems infrastructure engineering and architecture design including network solutions, storage solutions, virtualisation solutions, Client Server solutions, Windows and Red Hat operating systems, and high availability solutions. Knowledge of Microsoft Windows Server and Group Policy Security Enforcing technologies and Secure gateway solutions providing interconnectivity to external 'untrusted' networks. Detailed requirements analysis and solution design experience. Experience of the complete systems development life cycle from design through to operation/maintenance including transition, migration and disposal. Highly Desirable Experience working within secure environments and with higher classified systems. Experience of MOD working practices and associated standards and policies. Experience of Cloud based technologies. Experience with Secure DevOps within an Agile/SAFe environment. Experience of architecture frameworks and architecture modelling. Additional Information This is an office-based role using a variety of equipment, including display screen equipment and working full time hours which can often be in a demanding environment. Current DV - UKSV Broad skill set - DevOps, Terraform, Ansible and more listed. Compressed hours available - can do 3 long days if easier
13/11/2025
Contractor
Solution Architect (DV Cleared) Gloucestershire (onsite but hours can be condensed into 3 or 4 days) 9 months initially £89ph LTD/outside IR35 TECHNICAL SKILLS - CI/CD (eg Gitlab CI, Terraform, Ansible, Helm Charts, Python, PowerShell, REST APIs) - Kubernetes cluster build and application delivery - Application Experience: Apache NiFi, Elastic ECK, Artifactory - Secret Management: Hashicorp Vault Operating Systems (Redhat & Windows) Job Description Due to sustained growth and the evolution of the Cyber Division, there is a requirement to increase our Solution Architect capacity for the Above Secret space for internal, Mod and Government in support of our clients Intelligence Solutions business. We are therefore looking to recruit a Seasoned Solution Architect who can take a bird's-eye view of a problem, making sure all actors, systems and components interact together effectively to meet stakeholders' functional and non-functional requirements. The Solution Architect will act as a single point of accountability for the design ensuring all pieces of the puzzle fit together, avoiding confusion whilst embedding peer reviews and collaboration into daily routines. You should quickly settle into the culture and customer environment (GOV and UK MOD) and apply their architecture skills to new systems integration projects and across a range of existing systems. The role will require excellent team working attributes but also requires the ability to take responsibility and accountability for individual to work independently. Work will take place on customer site Key Responsibility Areas You will work within a highly skilled Solution Architecture community and IPT providing technical oversight and leadership for all technical aspects of the team including: Interpret customers business objectives, concerns, statements of work, and target market for services, to define requirements and key success factors for solutions. Break down EPIC into stories and facilitate the AGILE approach to deliver the solution. Assess the current and desired state of customer systems and environments. Understand contextual factors, constraints and stakeholder perspectives including business, user and operations, and define use cases. Maintain current understanding of IT, security and supporting technologies, supplier offerings and in-house capabilities with which to construct solutions. Use broad technical expertise and creative thinking to define, evaluate alternatives, develop and communicate solution architectures that address functional and non-functional requirements and integrate with their environment. Support project, programme and service operations managers in the development and delivery of transformation plans and operational plans that implement solution architectures and provide services, while identifying and mitigating risks. Develop solutions into high level designs for implementation by engineering teams. Provide technical oversight, guidance and problem solving to operational and project delivery teams to help maintain delivery quality and resolve implementation, integration and maintenance challenges You will also be responsible for keeping technical awareness up-to-date with updates in industry including: Keeping up to date with evolving technology to support technology/solution selection. Keeping up to date with available qualifications and certifications available for technology utilised across all systems. Keeping up to date with relevant industry standards, policies, methodologies and frameworks. Keeping up to date with relevant customer preferred/mandated standards, policies, methodologies and frameworks. Maintaining a coherent mix of Design Principles/Characteristics derived from the client base and internal practices tailored to specific contracts. And performing a lead role in driving governance and best practice including: Providing coordination and oversight for periodic technical documentation reviews in accordance with required review cycles. Providing coordination and oversight for periodic audits of all assets and equipment inventory including hardware and software in accordance with required audit frequency. Providing senior technical support to meetings such as Project Review Meetings, Capability Working Group Meetings and Security Working Groups as required. Performing a lead management role in Continual Service Improvement activities for processes, procedures and working practices utilised by the business unit. Skills, Qualification & Knowledge Required The role requires the candidate to be a sole UK National with a current DV clearance. Systems infrastructure engineering and architecture design including network solutions, storage solutions, virtualisation solutions, Client Server solutions, Windows and Red Hat operating systems, and high availability solutions. Knowledge of Microsoft Windows Server and Group Policy Security Enforcing technologies and Secure gateway solutions providing interconnectivity to external 'untrusted' networks. Detailed requirements analysis and solution design experience. Experience of the complete systems development life cycle from design through to operation/maintenance including transition, migration and disposal. Highly Desirable Experience working within secure environments and with higher classified systems. Experience of MOD working practices and associated standards and policies. Experience of Cloud based technologies. Experience with Secure DevOps within an Agile/SAFe environment. Experience of architecture frameworks and architecture modelling. Additional Information This is an office-based role using a variety of equipment, including display screen equipment and working full time hours which can often be in a demanding environment. Current DV - UKSV Broad skill set - DevOps, Terraform, Ansible and more listed. Compressed hours available - can do 3 long days if easier
Senior Investment Operations Manager - Fund Accounting My global banking client, is looking for a contract Senior Investment Operations Manager to join the Whiteley (Hampshire) team. Initial 3 month contract on a Hybrid basis (2 days a week in Whiteley). Key skills: Deep expertise in investment accounting, financial control, and life & pensions fund accounting. Strong understanding of investment operations, including unit pricing, box management, and valuation processes. Proven experience leading and managing high-performing investment accounting teams. Comprehensive knowledge of statutory and regulatory reporting requirements within financial services. Excellent analytical, problem-solving, and communication skills, with the ability to influence senior stakeholders and drive effective decisions. Responsibilities: Lead the investment accounting and administration team, overseeing all fund reporting processes (Group, internal, IFRS, and Solvency II). Manage relationships and performance of third-party providers, including custodians, fund managers, and pricing agents. Develop and enhance accounting, reporting, and governance processes for unit-linked and shareholder funds. Provide expert advice on investment accounting impacts of product, system, and fund structure changes. Support key projects, including fund transitions, reorganisations, and investment governance activities. Please apply now for immediate consideration and further details. Scot Lewis Associates Ltd is acting as an employment business.
13/11/2025
Contractor
Senior Investment Operations Manager - Fund Accounting My global banking client, is looking for a contract Senior Investment Operations Manager to join the Whiteley (Hampshire) team. Initial 3 month contract on a Hybrid basis (2 days a week in Whiteley). Key skills: Deep expertise in investment accounting, financial control, and life & pensions fund accounting. Strong understanding of investment operations, including unit pricing, box management, and valuation processes. Proven experience leading and managing high-performing investment accounting teams. Comprehensive knowledge of statutory and regulatory reporting requirements within financial services. Excellent analytical, problem-solving, and communication skills, with the ability to influence senior stakeholders and drive effective decisions. Responsibilities: Lead the investment accounting and administration team, overseeing all fund reporting processes (Group, internal, IFRS, and Solvency II). Manage relationships and performance of third-party providers, including custodians, fund managers, and pricing agents. Develop and enhance accounting, reporting, and governance processes for unit-linked and shareholder funds. Provide expert advice on investment accounting impacts of product, system, and fund structure changes. Support key projects, including fund transitions, reorganisations, and investment governance activities. Please apply now for immediate consideration and further details. Scot Lewis Associates Ltd is acting as an employment business.
FinOps Specialist - SC Cleared We are currently recruiting for a FinOps Specialist with SC Clearance with experience working on cloud financial operations to join one of our Consultancy clients on a 3 month contract. Inside IR35 - Remote Responsibilities: Lead Cloud Waste Management and Cost Optimisation: Drive initiatives focused on reducing cloud waste and costs by identifying inefficiencies and implementing best practices across group technology and divisions. Collaborate with Stakeholders: Engage with cloud subscription owners, finance teams, engineering teams, and executive leadership to implement changes, ensure compliance, and align cloud spending with business goals. Conduct Workshops and FAQ Sessions: Upskill internal stakeholders on cloud financial management and cost-saving measures through workshops and FAQ sessions. Analyse Cloud Utilisation: Provide detailed analysis of cloud resource utilisation, summarising findings on usage patterns and wastage, and implementing tactical and strategic levers for cost-saving opportunities. Develop and Document Processes: Create comprehensive documentation of processes, policies, and cloud cost governance strategies, ensuring compliance with financial regulations. Reporting: Maintain dashboards or reports for tracking cloud costs and providing visibility to stakeholders, in tools such as PowerBI. Support Handover Process: Collaborate with the Project Manager to prepare and execute the handover plan to the newly hired internal FinOps team, including conducting upskilling sessions. Experience: Demonstrable experience in cloud financial management, particularly in cost optimisation and reduction. Technical Proficiency: Strong understanding of cloud platforms (Azure, AWS) and their cost management features, alongside proficiency in FinOps tools such as Azure Cost Advisor and AWS Cost Explorer. Cost Governance and Compliance: Experience in establishing and enforcing cloud cost governance policies, ensuring compliance with financial regulations. Experience in recommending and selecting finops tools Experience with Reserved Instance purchasing across AWS/Azure Experience setting up a team to manage FinOps including necessary FinOps frameworks Have acted as the point of contact for an organisation for FinOps queries and Responsibilities Experience with CloudHealth, Lucidity & Prosperops, Azure Cost Advisor and AWS Cost Explorer Guidant, Carbon60, Lorien & SRG - The Impellam Group Portfolio are acting as an Employment Business in relation to this vacancy.
13/11/2025
Contractor
FinOps Specialist - SC Cleared We are currently recruiting for a FinOps Specialist with SC Clearance with experience working on cloud financial operations to join one of our Consultancy clients on a 3 month contract. Inside IR35 - Remote Responsibilities: Lead Cloud Waste Management and Cost Optimisation: Drive initiatives focused on reducing cloud waste and costs by identifying inefficiencies and implementing best practices across group technology and divisions. Collaborate with Stakeholders: Engage with cloud subscription owners, finance teams, engineering teams, and executive leadership to implement changes, ensure compliance, and align cloud spending with business goals. Conduct Workshops and FAQ Sessions: Upskill internal stakeholders on cloud financial management and cost-saving measures through workshops and FAQ sessions. Analyse Cloud Utilisation: Provide detailed analysis of cloud resource utilisation, summarising findings on usage patterns and wastage, and implementing tactical and strategic levers for cost-saving opportunities. Develop and Document Processes: Create comprehensive documentation of processes, policies, and cloud cost governance strategies, ensuring compliance with financial regulations. Reporting: Maintain dashboards or reports for tracking cloud costs and providing visibility to stakeholders, in tools such as PowerBI. Support Handover Process: Collaborate with the Project Manager to prepare and execute the handover plan to the newly hired internal FinOps team, including conducting upskilling sessions. Experience: Demonstrable experience in cloud financial management, particularly in cost optimisation and reduction. Technical Proficiency: Strong understanding of cloud platforms (Azure, AWS) and their cost management features, alongside proficiency in FinOps tools such as Azure Cost Advisor and AWS Cost Explorer. Cost Governance and Compliance: Experience in establishing and enforcing cloud cost governance policies, ensuring compliance with financial regulations. Experience in recommending and selecting finops tools Experience with Reserved Instance purchasing across AWS/Azure Experience setting up a team to manage FinOps including necessary FinOps frameworks Have acted as the point of contact for an organisation for FinOps queries and Responsibilities Experience with CloudHealth, Lucidity & Prosperops, Azure Cost Advisor and AWS Cost Explorer Guidant, Carbon60, Lorien & SRG - The Impellam Group Portfolio are acting as an Employment Business in relation to this vacancy.
Greetings We are hiring. Position: SFI Insurance Technical Lead Position inLondon, UK London, UK Hybrid 6+ Months Experience: 7+ Years Responsibilities: Hands-on experience with Omnistudio DataRaptor, Omnistudio FlexCards, Omnistudio OmniScript, SFIDX, Omnistudio Integration Procedures, Ratings Engine in SFI Insurance cloud and including but not limited to- Product Administration Quoting Policy Administration Contract & Enroll First Notice of Loss (FNOL) Claims Management Calculation procedure and matrix Handon experience on Salesforce Experience cloud, Service cloud , SFI Insurance Cloud and Financial Service cloud Judges the trade-offs with technology and feasibility and makes choices that fit the constraints of the project. Serves as the technical expert on Wipro projects focused on SFI Insurance cloud and the platform. Designs and implements business technology solutions focused on cloud-based business applications, specifically, Direct involvement and/or oversight of developing business requirements, specifications, process flows, application design, application configuration, testing and deployment. Works directly with clients to lead projects, facilitates business process analysis sessions, develops and delivers key components of technology solution. Provides mentoring and guidance to other team members, including offshore team members. Conducts business with the utmost professionalism including: Fulfills commitments consistently on-time and proactively escalates commitments that are in jeopardy. Responds promptly to requests and never allows queries to fall into a "black hole." Attends meetings on time, always. Judges the tradeoffs with technology and feasibility and makes choices that fit the constraints of the project. Familiar with project management fundamentals and fulfilling the project management role on projects. Designs and implements business technology solutions focused on cloud-based business applications, specifically, SFI and other custom solutions. Direct involvement and/or oversight of developing business requirements, specifications, process flows, application design, application configuration, testing and deployment. Works directly with clients to lead projects, facilitates business process analysis sessions, develops and delivers key components of technology solution. Provides mentoring and guidance to other team members, including offshore team members. Serves as SFI Insurance subject matter expert. Confident and willing to challenge a customer and guide the customer towards the appropriate solution for their needs and push back if a customer is asking for solutions that aren't in their best interest. Ability to guide customer towards creative uses of standard cloud software functionality to meet business requirements instead of simply relying on custom code solutions. Travels to client site as required. Generates timely status reports, time tracking, and expense reports. Functioning as leader within the organization and industry. Examples may include subject matter expert, Community leader, Silver Lining lead, speaker at industry events. Participates actively in Discussions, building a reputation as a go-to resource for the toughest problems. Contributes to the wiki, contributes to the Asset Libraries, Cloud Management Center, sponsors new employees, and presents Cool Code at Lunch and/or Continuing Ed sessions. Provides presales support as requested. Achieve published company utilization targets. Brings 8+ years project experience with packaged software or custom development implementations. Brings experience with CRM software (Salesforce, Siebel, Clarify, Vantive, Peoplesoft, NetSuite, etc.), or Messaging and Collaboration software. Oversee technical decisions and activities of Wipro project teams including dividing up work, assigning to team members, and monitoring for quality. Understand platform limitations and design alternatives to work around limitations Ability to split time between many projects at once Identify when business requirements conflict with technical capabilities Provide constructive feedback to project teams Monitor technical deliverables for consistent quality as well as compliance with Wipro standards Partner with project managers to monitor project status and risk areas Perform the most advanced design and development tasks Education and Required Experience : Bachelors Degree in Computer Science, Business or a related field 6+ years of experience in a hands-on technical leadership position SFI experience and SFI certification(s) in SFI Comms cloud or Utilities cloud 4+ years Salesforce development experience including LWC, Apex, APIs, Triggers 4+ years' experience of working on deployment teams, ideally using Agile development techniques. 2+ years SFI Tech Lead experience in SFI Insurance cloud around but not limited to oProduct Administration oQuoting oPolicy Administration oContract & Enroll oFirst Notice of Loss (FNOL) oClaims Management oCalculation procedure and matrices Excellent communication skills, equally comfortable with crafting emails as leading a white-board discussion with customers, or delivering a technical presentation. Business operations and process experience in Insurance Sector Must be able to direct and drive development team 3+ Agile Methodology / SCRUM Framework Salesforce advanced administrator, advanced developer, or technical architect certifications highly preferred One or more current certifications (developer, administrator, sales/service, TA, etc) Had to spent atleast 3 year as Technical Lead in different projects. SFI Platform Developer/Consultant certification SFI CPQ certification or certification in either Salesforce CPQ or Apttus CPQ Financial Service Cloud certification SFI Insurance Cloud related experience and certification. JBRP1_UKTJ
13/11/2025
Full time
Greetings We are hiring. Position: SFI Insurance Technical Lead Position inLondon, UK London, UK Hybrid 6+ Months Experience: 7+ Years Responsibilities: Hands-on experience with Omnistudio DataRaptor, Omnistudio FlexCards, Omnistudio OmniScript, SFIDX, Omnistudio Integration Procedures, Ratings Engine in SFI Insurance cloud and including but not limited to- Product Administration Quoting Policy Administration Contract & Enroll First Notice of Loss (FNOL) Claims Management Calculation procedure and matrix Handon experience on Salesforce Experience cloud, Service cloud , SFI Insurance Cloud and Financial Service cloud Judges the trade-offs with technology and feasibility and makes choices that fit the constraints of the project. Serves as the technical expert on Wipro projects focused on SFI Insurance cloud and the platform. Designs and implements business technology solutions focused on cloud-based business applications, specifically, Direct involvement and/or oversight of developing business requirements, specifications, process flows, application design, application configuration, testing and deployment. Works directly with clients to lead projects, facilitates business process analysis sessions, develops and delivers key components of technology solution. Provides mentoring and guidance to other team members, including offshore team members. Conducts business with the utmost professionalism including: Fulfills commitments consistently on-time and proactively escalates commitments that are in jeopardy. Responds promptly to requests and never allows queries to fall into a "black hole." Attends meetings on time, always. Judges the tradeoffs with technology and feasibility and makes choices that fit the constraints of the project. Familiar with project management fundamentals and fulfilling the project management role on projects. Designs and implements business technology solutions focused on cloud-based business applications, specifically, SFI and other custom solutions. Direct involvement and/or oversight of developing business requirements, specifications, process flows, application design, application configuration, testing and deployment. Works directly with clients to lead projects, facilitates business process analysis sessions, develops and delivers key components of technology solution. Provides mentoring and guidance to other team members, including offshore team members. Serves as SFI Insurance subject matter expert. Confident and willing to challenge a customer and guide the customer towards the appropriate solution for their needs and push back if a customer is asking for solutions that aren't in their best interest. Ability to guide customer towards creative uses of standard cloud software functionality to meet business requirements instead of simply relying on custom code solutions. Travels to client site as required. Generates timely status reports, time tracking, and expense reports. Functioning as leader within the organization and industry. Examples may include subject matter expert, Community leader, Silver Lining lead, speaker at industry events. Participates actively in Discussions, building a reputation as a go-to resource for the toughest problems. Contributes to the wiki, contributes to the Asset Libraries, Cloud Management Center, sponsors new employees, and presents Cool Code at Lunch and/or Continuing Ed sessions. Provides presales support as requested. Achieve published company utilization targets. Brings 8+ years project experience with packaged software or custom development implementations. Brings experience with CRM software (Salesforce, Siebel, Clarify, Vantive, Peoplesoft, NetSuite, etc.), or Messaging and Collaboration software. Oversee technical decisions and activities of Wipro project teams including dividing up work, assigning to team members, and monitoring for quality. Understand platform limitations and design alternatives to work around limitations Ability to split time between many projects at once Identify when business requirements conflict with technical capabilities Provide constructive feedback to project teams Monitor technical deliverables for consistent quality as well as compliance with Wipro standards Partner with project managers to monitor project status and risk areas Perform the most advanced design and development tasks Education and Required Experience : Bachelors Degree in Computer Science, Business or a related field 6+ years of experience in a hands-on technical leadership position SFI experience and SFI certification(s) in SFI Comms cloud or Utilities cloud 4+ years Salesforce development experience including LWC, Apex, APIs, Triggers 4+ years' experience of working on deployment teams, ideally using Agile development techniques. 2+ years SFI Tech Lead experience in SFI Insurance cloud around but not limited to oProduct Administration oQuoting oPolicy Administration oContract & Enroll oFirst Notice of Loss (FNOL) oClaims Management oCalculation procedure and matrices Excellent communication skills, equally comfortable with crafting emails as leading a white-board discussion with customers, or delivering a technical presentation. Business operations and process experience in Insurance Sector Must be able to direct and drive development team 3+ Agile Methodology / SCRUM Framework Salesforce advanced administrator, advanced developer, or technical architect certifications highly preferred One or more current certifications (developer, administrator, sales/service, TA, etc) Had to spent atleast 3 year as Technical Lead in different projects. SFI Platform Developer/Consultant certification SFI CPQ certification or certification in either Salesforce CPQ or Apttus CPQ Financial Service Cloud certification SFI Insurance Cloud related experience and certification. JBRP1_UKTJ
Greetings We are Hiring SFI Insurance Cloud Developer -London Position: Senior Developer Londn, UK Hybrid 6+ Months Experience: 5+ Years Responsibilities: Hands-on experience with Omnistudio DataRaptor, Omnistudio FlexCards, Omnistudio OmniScript, SFIDX, Omnistudio Integration Procedures, Ratings Engine in SFI Insurance cloud and including but not limited to- Product Administration Quoting Policy Administration Contract & Enroll First Notice of Loss (FNOL) Claims Management Handon experience on Salesforce Experience cloud, Service cloud and Financial Service cloud, Salesforce Industries components. Judges the trade-offs with technology and feasibility and makes choices that fit the constraints of the project. Serves as the technical expert on Wipro projects focused on SFI Insurance cloud and the platform. Designs and implements business technology solutions focused on cloud-based business applications, specifically, Direct involvement and/or oversight of developing business requirements, specifications, process flows, application design, application configuration, testing and deployment. Works directly with clients to lead projects, facilitates business process analysis sessions, develops and delivers key components of technology solution. Provides mentoring and guidance to other team members, including offshore team members. Conducts business with the utmost professionalism including: Fulfills commitments consistently on-time and proactively escalates commitments that are in jeopardy. Responds promptly to requests and never allows queries to fall into a "black hole." Attends meetings on time, always. Judges the tradeoffs with technology and feasibility and makes choices that fit the constraints of the project. Familiar with project management fundamentals and fulfilling the project management role on projects. Designs and implements business technology solutions focused on cloud-based business applications, specifically, SFI and other custom solutions. Direct involvement and/or oversight of developing business requirements, specifications, process flows, application design, application configuration, testing and deployment. Works directly with clients to lead projects, facilitates business process analysis sessions, develops and delivers key components of technology solution. Provides mentoring and guidance to other team members, including offshore team members. Serves as Insurance and Health Cloud subject matter expert. Confident and willing to challenge a customer and guide the customer towards the appropriate solution for their needs and push back if a customer is asking for solutions that aren't in their best interest. Ability to guide customer towards creative uses of standard cloud software functionality to meet business requirements instead of simply relying on custom code solutions. Travels to client site as required. Generates timely status reports, time tracking, and expense reports. Functioning as leader within the organization and industry. Examples may include subject matter expert, Community leader, Silver Lining lead, speaker at industry events. Participates actively in Discussions, building a reputation as a go-to resource for the toughest problems. Contributes to the wiki, contributes to the Asset Libraries, Cloud Management Center, sponsors new employees, and presents Cool Code at Lunch and/or Continuing Ed sessions. Provides presales support as requested. Achieve published company utilization targets. Brings 8+ years project experience with packaged software or custom development implementations. Brings experience with CRM software (Salesforce, Siebel, Clarify, Vantive, Peoplesoft, NetSuite, etc.), or Messaging and Collaboration software. Oversee technical decisions and activities of Wipro project teams including dividing up work, assigning to team members, and monitoring for quality. Understand platform limitations and design alternatives to work around limitations Ability to split time between many projects at once Identify when business requirements conflict with technical capabilities Provide constructive feedback to project teams Monitor technical deliverables for consistent quality as well as compliance with Wipro standards Partner with project managers to monitor project status and risk areas Perform the most advanced design and development tasks Education and Required Experience : Bachelors Degree in Computer Science, Business or a related field 5+ years of experience in a hands-on technical leadership position SFI experience and SFI certification(s) in SFI Comms cloud or Utilities cloud Salesforce Service and Experience cloud. 3+ years Salesforce development experience including LWC, Apex, APIs, Triggers 3+ years' experience of working on deployment teams, ideally using Agile development techniques. 2+ years SFI Tech Lead experience in SFI Insurance cloud around ( but not limited to- oProduct Administration oQuoting oPolicy Administration oContract & Enroll oFirst Notice of Loss (FNOL) oClaims Management Excellent communication skills, equally comfortable with crafting emails as leading a white-board discussion with customers, or delivering a technical presentation. Business operations and process experience in Insurance Sector Must be able to direct and drive development team 3+ Agile Methodology / SCRUM Framework Salesforce advanced administrator, advanced developer certifications highly preferred One or more current certifications (developer, administrator, sales/service, PD1, PD2 etc) Had to spent atleast 2 years as Senior Developer in different projects. SFI Platform Developer/Consultant certification SFI CPQ certification or certification in either Salesforce CPQ or Apttus CPQ Financial Service Cloud certification SFI Insurance Cloud/ Health Cloud certifications and experience JBRP1_UKTJ
13/11/2025
Full time
Greetings We are Hiring SFI Insurance Cloud Developer -London Position: Senior Developer Londn, UK Hybrid 6+ Months Experience: 5+ Years Responsibilities: Hands-on experience with Omnistudio DataRaptor, Omnistudio FlexCards, Omnistudio OmniScript, SFIDX, Omnistudio Integration Procedures, Ratings Engine in SFI Insurance cloud and including but not limited to- Product Administration Quoting Policy Administration Contract & Enroll First Notice of Loss (FNOL) Claims Management Handon experience on Salesforce Experience cloud, Service cloud and Financial Service cloud, Salesforce Industries components. Judges the trade-offs with technology and feasibility and makes choices that fit the constraints of the project. Serves as the technical expert on Wipro projects focused on SFI Insurance cloud and the platform. Designs and implements business technology solutions focused on cloud-based business applications, specifically, Direct involvement and/or oversight of developing business requirements, specifications, process flows, application design, application configuration, testing and deployment. Works directly with clients to lead projects, facilitates business process analysis sessions, develops and delivers key components of technology solution. Provides mentoring and guidance to other team members, including offshore team members. Conducts business with the utmost professionalism including: Fulfills commitments consistently on-time and proactively escalates commitments that are in jeopardy. Responds promptly to requests and never allows queries to fall into a "black hole." Attends meetings on time, always. Judges the tradeoffs with technology and feasibility and makes choices that fit the constraints of the project. Familiar with project management fundamentals and fulfilling the project management role on projects. Designs and implements business technology solutions focused on cloud-based business applications, specifically, SFI and other custom solutions. Direct involvement and/or oversight of developing business requirements, specifications, process flows, application design, application configuration, testing and deployment. Works directly with clients to lead projects, facilitates business process analysis sessions, develops and delivers key components of technology solution. Provides mentoring and guidance to other team members, including offshore team members. Serves as Insurance and Health Cloud subject matter expert. Confident and willing to challenge a customer and guide the customer towards the appropriate solution for their needs and push back if a customer is asking for solutions that aren't in their best interest. Ability to guide customer towards creative uses of standard cloud software functionality to meet business requirements instead of simply relying on custom code solutions. Travels to client site as required. Generates timely status reports, time tracking, and expense reports. Functioning as leader within the organization and industry. Examples may include subject matter expert, Community leader, Silver Lining lead, speaker at industry events. Participates actively in Discussions, building a reputation as a go-to resource for the toughest problems. Contributes to the wiki, contributes to the Asset Libraries, Cloud Management Center, sponsors new employees, and presents Cool Code at Lunch and/or Continuing Ed sessions. Provides presales support as requested. Achieve published company utilization targets. Brings 8+ years project experience with packaged software or custom development implementations. Brings experience with CRM software (Salesforce, Siebel, Clarify, Vantive, Peoplesoft, NetSuite, etc.), or Messaging and Collaboration software. Oversee technical decisions and activities of Wipro project teams including dividing up work, assigning to team members, and monitoring for quality. Understand platform limitations and design alternatives to work around limitations Ability to split time between many projects at once Identify when business requirements conflict with technical capabilities Provide constructive feedback to project teams Monitor technical deliverables for consistent quality as well as compliance with Wipro standards Partner with project managers to monitor project status and risk areas Perform the most advanced design and development tasks Education and Required Experience : Bachelors Degree in Computer Science, Business or a related field 5+ years of experience in a hands-on technical leadership position SFI experience and SFI certification(s) in SFI Comms cloud or Utilities cloud Salesforce Service and Experience cloud. 3+ years Salesforce development experience including LWC, Apex, APIs, Triggers 3+ years' experience of working on deployment teams, ideally using Agile development techniques. 2+ years SFI Tech Lead experience in SFI Insurance cloud around ( but not limited to- oProduct Administration oQuoting oPolicy Administration oContract & Enroll oFirst Notice of Loss (FNOL) oClaims Management Excellent communication skills, equally comfortable with crafting emails as leading a white-board discussion with customers, or delivering a technical presentation. Business operations and process experience in Insurance Sector Must be able to direct and drive development team 3+ Agile Methodology / SCRUM Framework Salesforce advanced administrator, advanced developer certifications highly preferred One or more current certifications (developer, administrator, sales/service, PD1, PD2 etc) Had to spent atleast 2 years as Senior Developer in different projects. SFI Platform Developer/Consultant certification SFI CPQ certification or certification in either Salesforce CPQ or Apttus CPQ Financial Service Cloud certification SFI Insurance Cloud/ Health Cloud certifications and experience JBRP1_UKTJ
IT Technician Large Academy Job details Salary: Grade E - £26,196 - £27,255 Reporting to: Senior IT Technician Location: Ipswich Main purpose I am delighted to be recruiting for a large Multi Academy Trust in East Anglia. They are looking to appoint an IT Technician to work as part of the Trust IT Team and contribute to the provision of customer focus and supporting students, teaching and administrative staff. The applicant will be responsible for maintaining effective service delivery standards and will provide hardware and software support. Applicants will have excellent interpersonal, communication and technical skills, together with the ability to work accurately under pressure and independently or as part of a team. This role requires a self-starter who has excellent motivation and the right attitude to succeed with minimal supervision. Duties and responsibilities To provide a professional first line technical advisory and diagnostic support service to within a Service Desk environment during the service window. Setting up and supporting students & staff with their 1 to 1 device, raising repair claims when required Setting up new PCs, Laptops, Tablets, iPads. To ensure that all reported technical issues are dealt with professionally and competently and that they are recorded on the Service Management System and are resolved within the customers Service Level Agreement. To report and manage any incident that requires the services of a third-party organisation. To monitor/manage call queues to ensure that support calls are being escalated and resolved within agreed SLAs To complete additional ad hoc project work, as required To assist the Senior IT Technician by carrying out reasonable requests for additional duties as and when required. To make recommendations on potential improvements to working practices and performance to improve service levels and customer satisfaction. Software installation, updates and support Provide appropriate technical support, help and advice to staff and students Ensure tasks are logged on the IT Helpdesk and are processed in an effective, efficient and timely manner. Diagnosing and resolving 1st line issues Maintain records of IT assets, incidents, and resolutions Maintaining printers and consumables, logging any issues where required Assist in monitoring network performance and resolving connectivity issues Escalating IT Issues to the Senior IT Services Technician or IT Operations Manager in a timely manner. To always keep the working area clean & tidy. Key Requirements: Good working knowledge of Microsoft Desktop Operating Systems and applications is essential. Good working knowledge of Active Directory, Group Policy, Azure AD and Intune Good understanding of TCP/IP, DNS, DHCP and VLANs. Experience of using a helpdesk management system and working to SLAs. A strong desire for personal and professional development. Interpersonal and Communications Skills: Excellent customer service skills Excellent verbal and written communication skills. Pro-active approach to work. Ability to communicate complex technical issues to non-technical staff and pupils. Ability to communicate across wide range of ages, experience and abilities. Ability and willingness to share knowledge across the team and with customers to aid learning and proficiency. Be able to work, unsupervised, on own initiative. Ribbons & Reeves are Cambridgeshires leading Education Recruiters. We specialise in helping educators of all levels secure long-term and permanent roles such as this IT Technician role in Ipswich. INDCAM JBRP1_UKTJ
13/11/2025
Full time
IT Technician Large Academy Job details Salary: Grade E - £26,196 - £27,255 Reporting to: Senior IT Technician Location: Ipswich Main purpose I am delighted to be recruiting for a large Multi Academy Trust in East Anglia. They are looking to appoint an IT Technician to work as part of the Trust IT Team and contribute to the provision of customer focus and supporting students, teaching and administrative staff. The applicant will be responsible for maintaining effective service delivery standards and will provide hardware and software support. Applicants will have excellent interpersonal, communication and technical skills, together with the ability to work accurately under pressure and independently or as part of a team. This role requires a self-starter who has excellent motivation and the right attitude to succeed with minimal supervision. Duties and responsibilities To provide a professional first line technical advisory and diagnostic support service to within a Service Desk environment during the service window. Setting up and supporting students & staff with their 1 to 1 device, raising repair claims when required Setting up new PCs, Laptops, Tablets, iPads. To ensure that all reported technical issues are dealt with professionally and competently and that they are recorded on the Service Management System and are resolved within the customers Service Level Agreement. To report and manage any incident that requires the services of a third-party organisation. To monitor/manage call queues to ensure that support calls are being escalated and resolved within agreed SLAs To complete additional ad hoc project work, as required To assist the Senior IT Technician by carrying out reasonable requests for additional duties as and when required. To make recommendations on potential improvements to working practices and performance to improve service levels and customer satisfaction. Software installation, updates and support Provide appropriate technical support, help and advice to staff and students Ensure tasks are logged on the IT Helpdesk and are processed in an effective, efficient and timely manner. Diagnosing and resolving 1st line issues Maintain records of IT assets, incidents, and resolutions Maintaining printers and consumables, logging any issues where required Assist in monitoring network performance and resolving connectivity issues Escalating IT Issues to the Senior IT Services Technician or IT Operations Manager in a timely manner. To always keep the working area clean & tidy. Key Requirements: Good working knowledge of Microsoft Desktop Operating Systems and applications is essential. Good working knowledge of Active Directory, Group Policy, Azure AD and Intune Good understanding of TCP/IP, DNS, DHCP and VLANs. Experience of using a helpdesk management system and working to SLAs. A strong desire for personal and professional development. Interpersonal and Communications Skills: Excellent customer service skills Excellent verbal and written communication skills. Pro-active approach to work. Ability to communicate complex technical issues to non-technical staff and pupils. Ability to communicate across wide range of ages, experience and abilities. Ability and willingness to share knowledge across the team and with customers to aid learning and proficiency. Be able to work, unsupervised, on own initiative. Ribbons & Reeves are Cambridgeshires leading Education Recruiters. We specialise in helping educators of all levels secure long-term and permanent roles such as this IT Technician role in Ipswich. INDCAM JBRP1_UKTJ
Director of Software Engineering - Defence / Search & Rescue - Up to 85K + Possibility for profit share / share options - Lincolnshire We are looking for a highly motivated Director of Software Engineering or Head of Software Development to join an award winning Defence and Search & Rescue organisation with offices just outside of Lincoln. The key leadership role in guiding the engineering team and ensuring the successful delivery of software products. The technical team is expanding with recent additions across the group including Lead Engineers, Software Developers and Testers. The position could suit an experience CTO/ Director or an individual looking to make the move from Software Development Manager, Head of Software or similar. This role is responsible for driving the technical direction, team growth, and execution of software initiatives that support our business goals. The ideal candidate combines deep technical expertise with strong leadership, project management, and cross-functional collaboration skills. We are ideally looking for someone who can primarily be office based, with flexibility for home working when required. Key Responsibilities Lead and mentor a team of software engineering leads, developers, and technical staff. Define team structure, hire top talent, and drive professional growth and development. Foster a culture of collaboration, innovation, and high performance. Define and execute a forward-looking software architecture and technology strategy. Guide design and implementation of scalable, secure, and high-performing systems. Oversee technical quality through code reviews, testing standards, and documentation. Own end-to-end software development lifecycle, ensuring timely and high-quality delivery. Set engineering OKRs, monitor progress, and continuously improve delivery processes. Partner closely with Product, Design, QA, Operations, and Business stakeholders. Translate business requirements into technical solutions and resource plans. Serve as the technical voice in executive discussions and strategic planning. Ensure all systems and software meet internal standards and external compliance requirements. Oversee incident response, vulnerability management, and disaster recovery plans. As a visionary and strategic technology leader, the Director of Software Engineering is responsible for shaping and executing the software development strategy that drives business growth and innovation. With a deep understanding of scalable architecture, modern engineering practices, and agile delivery, this role ensures the successful development, deployment, and maintenance of high-quality software products. The director leads by example, fostering a culture of technical excellence, accountability, and continuous improvement across engineering teams. Due to the nature of the position it's required for the Director of Software Engineering to be a UK National for government security vetting. This includes a minimum of 5 years consecutive UK residency. We are interviewing currently so apply now for immediate consideration for the Director of Software Engineering position or contact George Harvey at ITSS Recruitment for further information.
12/11/2025
Full time
Director of Software Engineering - Defence / Search & Rescue - Up to 85K + Possibility for profit share / share options - Lincolnshire We are looking for a highly motivated Director of Software Engineering or Head of Software Development to join an award winning Defence and Search & Rescue organisation with offices just outside of Lincoln. The key leadership role in guiding the engineering team and ensuring the successful delivery of software products. The technical team is expanding with recent additions across the group including Lead Engineers, Software Developers and Testers. The position could suit an experience CTO/ Director or an individual looking to make the move from Software Development Manager, Head of Software or similar. This role is responsible for driving the technical direction, team growth, and execution of software initiatives that support our business goals. The ideal candidate combines deep technical expertise with strong leadership, project management, and cross-functional collaboration skills. We are ideally looking for someone who can primarily be office based, with flexibility for home working when required. Key Responsibilities Lead and mentor a team of software engineering leads, developers, and technical staff. Define team structure, hire top talent, and drive professional growth and development. Foster a culture of collaboration, innovation, and high performance. Define and execute a forward-looking software architecture and technology strategy. Guide design and implementation of scalable, secure, and high-performing systems. Oversee technical quality through code reviews, testing standards, and documentation. Own end-to-end software development lifecycle, ensuring timely and high-quality delivery. Set engineering OKRs, monitor progress, and continuously improve delivery processes. Partner closely with Product, Design, QA, Operations, and Business stakeholders. Translate business requirements into technical solutions and resource plans. Serve as the technical voice in executive discussions and strategic planning. Ensure all systems and software meet internal standards and external compliance requirements. Oversee incident response, vulnerability management, and disaster recovery plans. As a visionary and strategic technology leader, the Director of Software Engineering is responsible for shaping and executing the software development strategy that drives business growth and innovation. With a deep understanding of scalable architecture, modern engineering practices, and agile delivery, this role ensures the successful development, deployment, and maintenance of high-quality software products. The director leads by example, fostering a culture of technical excellence, accountability, and continuous improvement across engineering teams. Due to the nature of the position it's required for the Director of Software Engineering to be a UK National for government security vetting. This includes a minimum of 5 years consecutive UK residency. We are interviewing currently so apply now for immediate consideration for the Director of Software Engineering position or contact George Harvey at ITSS Recruitment for further information.
MUST BE SC CLEARED The ICT Pillar manages full cradle to grave delivery of all MPS Specialist Operations (SO) and National Counter Terrorism (CT) ICT requirements. The ICT Pillar implements improvements and new technology capabilities across national CT and the policing community, and national partners. Job Summary There is a requirement for a Project Support Officer (PSO) to work on several IT projects within the IT Pillar under the direction of the Programme/Portfolio Lead. This is a complex portfolio of work. The role holder must be capable of interpreting and communicating technical information to and from clients and suppliers alike. The PSO will provide project support to the portfolio. They will play an important role in supporting project planning and risk and issue management. The PSO will be able to seek professional guidance from specialists within the IT Pillar s dedicated Programme management Office (PMO) and will ensure implementation of programme/project management processes and standards as defined by them. The PSO will be task-managed day-to-day by the Programme or Senior Project Manager. Key Responsibilities The post holder will be required to do the following: Produce reports for the appropriate governance Boards and/or programme/project Boards, providing a real-time and comprehensive view of all projects. Maintain processes to ensure Programme and Project management documentation, reports and plans are relevant, accurate and complete. Run the programme/project plan and own and manage the consolidated Programme/Portfolio level milestone tracker. Manage dependencies within ICT portfolio delivery. Managing a file plan/structure and necessary controls for the management of all ICT documentation. Generating various regular and ad-hoc documentation for projects and programmes when required. Risks and Issues: R&I planning and management; collating, reporting and support producing mitigation plans. Share lessons learned and best practices within the PMO, building relationships with stakeholders and brokering relationships at all levels. Work with Senior Management to identify and resolve issues impacting the portfolio of programmes/projects. Governance : Supporting individual projects by providing advice and guidance regarding governance, planning, change control, benefits realisation. Providing a quality assurance role ensuring that programmes and projects are well managed and adhering to appropriate standards and good practice as set by the IT Pillar s central PMO. Finance Management: maintaining finance and budget plans and ensuring that forecasting is in place across the Portfolio/Programme/Project. Oversee and manage purchase order generation, receipting and tracking. Resourcing: ensuring pipeline plans are in place for continuity across the project(s). Ensuring relevant paperwork is planned and raised accordingly to ensure continuity and resource availability. This includes ensuring the relevant vetting processes are adhered to, contract lengths are constantly reviewed. Portfolio Meeting management and facilitation when required. Local and National meetings organised, managed and facilitated whether guests in attendance or utilising video conferencing tools. Change Control: Support the change control process through completion of required documentation and supporting related activities (impact assessments). Essentials Experience Experience in programme support of technology projects within complex stakeholder/business environments. Experience working within a Portfolio Delivery Office and/or Programme Management Office In-depth experience of and competence in using MS office tools Experience of working within and understanding secure technology-based projects and programmes Experience of managing project risks, issues, assumptions and dependencies Experience of implementing document management systems and document controls and the ability to deal with sensitive information Experience working on both Agile and waterfall projects/programmes. Experience of stakeholder management and liaison at all levels Desirables Experience in working in a secure environment. Competency Values Framework Cluster Resolute, compassionate and committed We are emotionally aware We take ownership Cluster Inclusive, enabling and visionary leadership We are collaborative We deliver, support and inspire Cluster Intelligent, creative and informed policing We analyse critically We are innovative and open minded Met Values Professionalism Integrity Courage Compassion
12/11/2025
Contractor
MUST BE SC CLEARED The ICT Pillar manages full cradle to grave delivery of all MPS Specialist Operations (SO) and National Counter Terrorism (CT) ICT requirements. The ICT Pillar implements improvements and new technology capabilities across national CT and the policing community, and national partners. Job Summary There is a requirement for a Project Support Officer (PSO) to work on several IT projects within the IT Pillar under the direction of the Programme/Portfolio Lead. This is a complex portfolio of work. The role holder must be capable of interpreting and communicating technical information to and from clients and suppliers alike. The PSO will provide project support to the portfolio. They will play an important role in supporting project planning and risk and issue management. The PSO will be able to seek professional guidance from specialists within the IT Pillar s dedicated Programme management Office (PMO) and will ensure implementation of programme/project management processes and standards as defined by them. The PSO will be task-managed day-to-day by the Programme or Senior Project Manager. Key Responsibilities The post holder will be required to do the following: Produce reports for the appropriate governance Boards and/or programme/project Boards, providing a real-time and comprehensive view of all projects. Maintain processes to ensure Programme and Project management documentation, reports and plans are relevant, accurate and complete. Run the programme/project plan and own and manage the consolidated Programme/Portfolio level milestone tracker. Manage dependencies within ICT portfolio delivery. Managing a file plan/structure and necessary controls for the management of all ICT documentation. Generating various regular and ad-hoc documentation for projects and programmes when required. Risks and Issues: R&I planning and management; collating, reporting and support producing mitigation plans. Share lessons learned and best practices within the PMO, building relationships with stakeholders and brokering relationships at all levels. Work with Senior Management to identify and resolve issues impacting the portfolio of programmes/projects. Governance : Supporting individual projects by providing advice and guidance regarding governance, planning, change control, benefits realisation. Providing a quality assurance role ensuring that programmes and projects are well managed and adhering to appropriate standards and good practice as set by the IT Pillar s central PMO. Finance Management: maintaining finance and budget plans and ensuring that forecasting is in place across the Portfolio/Programme/Project. Oversee and manage purchase order generation, receipting and tracking. Resourcing: ensuring pipeline plans are in place for continuity across the project(s). Ensuring relevant paperwork is planned and raised accordingly to ensure continuity and resource availability. This includes ensuring the relevant vetting processes are adhered to, contract lengths are constantly reviewed. Portfolio Meeting management and facilitation when required. Local and National meetings organised, managed and facilitated whether guests in attendance or utilising video conferencing tools. Change Control: Support the change control process through completion of required documentation and supporting related activities (impact assessments). Essentials Experience Experience in programme support of technology projects within complex stakeholder/business environments. Experience working within a Portfolio Delivery Office and/or Programme Management Office In-depth experience of and competence in using MS office tools Experience of working within and understanding secure technology-based projects and programmes Experience of managing project risks, issues, assumptions and dependencies Experience of implementing document management systems and document controls and the ability to deal with sensitive information Experience working on both Agile and waterfall projects/programmes. Experience of stakeholder management and liaison at all levels Desirables Experience in working in a secure environment. Competency Values Framework Cluster Resolute, compassionate and committed We are emotionally aware We take ownership Cluster Inclusive, enabling and visionary leadership We are collaborative We deliver, support and inspire Cluster Intelligent, creative and informed policing We analyse critically We are innovative and open minded Met Values Professionalism Integrity Courage Compassion
Director of Software Engineering - Defence / Search & Rescue - Up to 85K + Possibility for profit share / share options - LincolnshireWe are looking for a highly motivated Director of Software Engineering or Head of Software Development to join an award winning Defence and Search & Rescue organisation with offices just outside of Lincoln. The key leadership role in guiding the engineering team and ensuring the successful delivery of software products. The technical team is expanding with recent additions across the group including Lead Engineers, Software Developers and Testers. The position could suit an experience CTO/ Director or an individual looking to make the move from Software Development Manager, Head of Software or similar.This role is responsible for driving the technical direction, team growth, and execution of software initiatives that support our business goals. The ideal candidate combines deep technical expertise with strong leadership, project management, and cross-functional collaboration skills. We are ideally looking for someone who can primarily be office based, with flexibility for home working when required.Key Responsibilities Lead and mentor a team of software engineering leads, developers, and technical staff. Define team structure, hire top talent, and drive professional growth and development. Foster a culture of collaboration, innovation, and high performance. Define and execute a forward-looking software architecture and technology strategy. Guide design and implementation of scalable, secure, and high-performing systems. Oversee technical quality through code reviews, testing standards, and documentation. Own end-to-end software development lifecycle, ensuring timely and high-quality delivery. Set engineering OKRs, monitor progress, and continuously improve delivery processes. Partner closely with Product, Design, QA, Operations, and Business stakeholders. Translate business requirements into technical solutions and resource plans. Serve as the technical voice in executive discussions and strategic planning. Ensure all systems and software meet internal standards and external compliance requirements. Oversee incident response, vulnerability management, and disaster recovery plans.As a visionary and strategic technology leader, the Director of Software Engineering is responsible for shaping and executing the software development strategy that drives business growth and innovation. With a deep understanding of scalable architecture, modern engineering practices, and agile delivery, this role ensures the successful development, deployment, and maintenance of high-quality software products. The director leads by example, fostering a culture of technical excellence, accountability, and continuous improvement across engineering teams.Due to the nature of the position it's required for the Director of Software Engineering to be a UK National for government security vetting. This includes a minimum of 5 years consecutive UK residency.We are interviewing currently so apply now for immediate consideration for the Director of Software Engineering position or contact George Harvey at ITSS Recruitment for further information.
12/11/2025
Full time
Director of Software Engineering - Defence / Search & Rescue - Up to 85K + Possibility for profit share / share options - LincolnshireWe are looking for a highly motivated Director of Software Engineering or Head of Software Development to join an award winning Defence and Search & Rescue organisation with offices just outside of Lincoln. The key leadership role in guiding the engineering team and ensuring the successful delivery of software products. The technical team is expanding with recent additions across the group including Lead Engineers, Software Developers and Testers. The position could suit an experience CTO/ Director or an individual looking to make the move from Software Development Manager, Head of Software or similar.This role is responsible for driving the technical direction, team growth, and execution of software initiatives that support our business goals. The ideal candidate combines deep technical expertise with strong leadership, project management, and cross-functional collaboration skills. We are ideally looking for someone who can primarily be office based, with flexibility for home working when required.Key Responsibilities Lead and mentor a team of software engineering leads, developers, and technical staff. Define team structure, hire top talent, and drive professional growth and development. Foster a culture of collaboration, innovation, and high performance. Define and execute a forward-looking software architecture and technology strategy. Guide design and implementation of scalable, secure, and high-performing systems. Oversee technical quality through code reviews, testing standards, and documentation. Own end-to-end software development lifecycle, ensuring timely and high-quality delivery. Set engineering OKRs, monitor progress, and continuously improve delivery processes. Partner closely with Product, Design, QA, Operations, and Business stakeholders. Translate business requirements into technical solutions and resource plans. Serve as the technical voice in executive discussions and strategic planning. Ensure all systems and software meet internal standards and external compliance requirements. Oversee incident response, vulnerability management, and disaster recovery plans.As a visionary and strategic technology leader, the Director of Software Engineering is responsible for shaping and executing the software development strategy that drives business growth and innovation. With a deep understanding of scalable architecture, modern engineering practices, and agile delivery, this role ensures the successful development, deployment, and maintenance of high-quality software products. The director leads by example, fostering a culture of technical excellence, accountability, and continuous improvement across engineering teams.Due to the nature of the position it's required for the Director of Software Engineering to be a UK National for government security vetting. This includes a minimum of 5 years consecutive UK residency.We are interviewing currently so apply now for immediate consideration for the Director of Software Engineering position or contact George Harvey at ITSS Recruitment for further information.
We're a well-established technology partner with a proven record of delivering exceptional IT solutions and services to businesses across the UK. Over the past 15 years, we've built a reputation for innovation, reliability, and long-term client relationships - and we're continuing to grow rapidly. Our team of around 150 specialists spans infrastructure, cloud, data, and security, all united by a shared passion for helping customers achieve more through technology. With a comprehensive suite of managed and professional services, we enable organisations to modernise, secure, and scale their IT operations. If you're looking for a progressive environment where leadership, collaboration, and technical excellence are valued, this is the place for you. We are looking for a new Service Desk Manager to lead our busy team that provide IT support to a host of leisure venues and outlets. This role is a career-defining opportunity for a dynamic leader who thrives in fast-paced environments and excels at inspiring high-performing teams to deliver exceptional results. Key Responsibilities Lead and inspire the Service Desk Team to deliver outstanding support experiences, fostering a culture of leisure-focused service excellence and continuous enhancement Oversee smooth onboarding of new leisure clients onto the Service Desk platform, ensuring zero disruption to their operations Provide direct line management to technical staff and team leads, conducting regular one-to-ones, performance reviews, capability development and career progression planning Monitor, analyse and enhance critical Service Desk metrics including ticket patterns, first-contact resolution rates, SLA compliance, response times, queue times, resolution speeds and guest satisfaction scores Ensure daily KPI targets are consistently achieved by Team Leaders and technical personnel, covering time tracking, ticket handling volumes and customer satisfaction ratings Take direct ownership of Priority 1 incidents, coordinating swift resolution whilst maintaining constant customer communication and meeting both SLA commitments and client expectations Collaborate with Project teams to ensure seamless handover of implementations to ongoing support operations Establish comprehensive communication channels, training programmes and support documentation Lead recruitment efforts to build and maintain an effective service desk team Represent the service desk at important customer review meetings Provide proactive reporting to senior leadership on service desk performance, achievements and areas requiring focus Execute continuous improvement initiatives as directed by senior management Cultivate strong, trust-based partnerships with hospitality clients who operate in demanding, 24/7 environments Drive innovation within the Service Department to enhance processes and elevate the customer experience, understanding the unique pressures of leisure environments Streamline ticket handling to minimise back-and-forth interactions between customers and technicians Promote knowledge base adoption and contribution across all support teams Improve SLA performance by reducing average resolution times and enhancing both fix and response metrics Essential Skills and Experience Proven Service Desk Manager background with demonstrable success in elevating support quality Strong grasp of ITIL frameworks with practical application skills that enhance service delivery and team effectiveness Comprehensive knowledge of IT solutions and services, with ability to explain technical concepts clearly to non-technical professionals Hands-on 2nd line IT support experience Ideally, experience supporting leisure sector clients and understanding the industry's unique operational demands, 24/7 requirements, and time-sensitive nature
12/11/2025
Full time
We're a well-established technology partner with a proven record of delivering exceptional IT solutions and services to businesses across the UK. Over the past 15 years, we've built a reputation for innovation, reliability, and long-term client relationships - and we're continuing to grow rapidly. Our team of around 150 specialists spans infrastructure, cloud, data, and security, all united by a shared passion for helping customers achieve more through technology. With a comprehensive suite of managed and professional services, we enable organisations to modernise, secure, and scale their IT operations. If you're looking for a progressive environment where leadership, collaboration, and technical excellence are valued, this is the place for you. We are looking for a new Service Desk Manager to lead our busy team that provide IT support to a host of leisure venues and outlets. This role is a career-defining opportunity for a dynamic leader who thrives in fast-paced environments and excels at inspiring high-performing teams to deliver exceptional results. Key Responsibilities Lead and inspire the Service Desk Team to deliver outstanding support experiences, fostering a culture of leisure-focused service excellence and continuous enhancement Oversee smooth onboarding of new leisure clients onto the Service Desk platform, ensuring zero disruption to their operations Provide direct line management to technical staff and team leads, conducting regular one-to-ones, performance reviews, capability development and career progression planning Monitor, analyse and enhance critical Service Desk metrics including ticket patterns, first-contact resolution rates, SLA compliance, response times, queue times, resolution speeds and guest satisfaction scores Ensure daily KPI targets are consistently achieved by Team Leaders and technical personnel, covering time tracking, ticket handling volumes and customer satisfaction ratings Take direct ownership of Priority 1 incidents, coordinating swift resolution whilst maintaining constant customer communication and meeting both SLA commitments and client expectations Collaborate with Project teams to ensure seamless handover of implementations to ongoing support operations Establish comprehensive communication channels, training programmes and support documentation Lead recruitment efforts to build and maintain an effective service desk team Represent the service desk at important customer review meetings Provide proactive reporting to senior leadership on service desk performance, achievements and areas requiring focus Execute continuous improvement initiatives as directed by senior management Cultivate strong, trust-based partnerships with hospitality clients who operate in demanding, 24/7 environments Drive innovation within the Service Department to enhance processes and elevate the customer experience, understanding the unique pressures of leisure environments Streamline ticket handling to minimise back-and-forth interactions between customers and technicians Promote knowledge base adoption and contribution across all support teams Improve SLA performance by reducing average resolution times and enhancing both fix and response metrics Essential Skills and Experience Proven Service Desk Manager background with demonstrable success in elevating support quality Strong grasp of ITIL frameworks with practical application skills that enhance service delivery and team effectiveness Comprehensive knowledge of IT solutions and services, with ability to explain technical concepts clearly to non-technical professionals Hands-on 2nd line IT support experience Ideally, experience supporting leisure sector clients and understanding the industry's unique operational demands, 24/7 requirements, and time-sensitive nature
Summary An exciting opportunity has arisen for an experienced and proactive IT Manager to take ownership of all IT operations within a growing renewable energy group based in Oxford. This standalone role offers autonomy, variety, and the chance to shape how IT evolves across a dynamic and future-focused business. Our Client Our client is a forward-thinking organisation in the renewable energy sector, driven by innovation, sustainability, and operational excellence. As the company continues to expand, they are now seeking a hands-on IT Manager to lead and strengthen their internal IT capability while overseeing their outsourced IT support partner. Main Duties Manage the relationship with the external IT support provider, ensuring efficient and proactive service delivery. Provide hands-on support for infrastructure, systems, and users across multiple sites. Administer and optimise Microsoft Azure / Entra ID and Microsoft 365 environments. Support onboarding and offboarding processes, managing user access and device security. Maintain IT documentation, asset registers, and software licence records. Monitor and enhance cyber security measures, backups, and patching routines. Lead IT improvement projects such as upgrades, migrations, and network enhancements. Identify opportunities to build more in-house IT capability and reduce third-party reliance. Provide regular updates and technical insights to senior management, supporting wider operational goals. The Successful Candidate Proven experience managing Microsoft Azure / Entra ID (Azure AD) and Microsoft 365. Confident delivering hands-on support across hardware, software, networks, and cloud environments. Experience managing outsourced IT partners or working in hybrid support setups. Strong understanding of IT security, compliance, and best practices. Excellent organisational and documentation skills, with a methodical and proactive approach. Comfortable working independently as the sole IT lead in a growing business. Desirable: Experience in renewable energy, utilities, or engineering environments; familiarity with Intune, JAMF, or MDM platforms; relevant certifications such as Microsoft or CompTIA. What's on Offer? Competitive salary circa £45-50,000 depending on experience. A new, standalone role offering real autonomy and influence. Supportive environment within a progressive, sustainability-driven group. Opportunities for professional growth and development as the business scales. Our Commitment to Equality, Diversity, and Inclusion We believe that diverse teams drive innovation and success. That's why we're committed to promoting equality of opportunity and creating inclusive workplaces where everyone feels valued and supported. We actively seek out talent from all backgrounds and strive to reflect the diversity of the global workforce in every role we recruit for.
12/11/2025
Full time
Summary An exciting opportunity has arisen for an experienced and proactive IT Manager to take ownership of all IT operations within a growing renewable energy group based in Oxford. This standalone role offers autonomy, variety, and the chance to shape how IT evolves across a dynamic and future-focused business. Our Client Our client is a forward-thinking organisation in the renewable energy sector, driven by innovation, sustainability, and operational excellence. As the company continues to expand, they are now seeking a hands-on IT Manager to lead and strengthen their internal IT capability while overseeing their outsourced IT support partner. Main Duties Manage the relationship with the external IT support provider, ensuring efficient and proactive service delivery. Provide hands-on support for infrastructure, systems, and users across multiple sites. Administer and optimise Microsoft Azure / Entra ID and Microsoft 365 environments. Support onboarding and offboarding processes, managing user access and device security. Maintain IT documentation, asset registers, and software licence records. Monitor and enhance cyber security measures, backups, and patching routines. Lead IT improvement projects such as upgrades, migrations, and network enhancements. Identify opportunities to build more in-house IT capability and reduce third-party reliance. Provide regular updates and technical insights to senior management, supporting wider operational goals. The Successful Candidate Proven experience managing Microsoft Azure / Entra ID (Azure AD) and Microsoft 365. Confident delivering hands-on support across hardware, software, networks, and cloud environments. Experience managing outsourced IT partners or working in hybrid support setups. Strong understanding of IT security, compliance, and best practices. Excellent organisational and documentation skills, with a methodical and proactive approach. Comfortable working independently as the sole IT lead in a growing business. Desirable: Experience in renewable energy, utilities, or engineering environments; familiarity with Intune, JAMF, or MDM platforms; relevant certifications such as Microsoft or CompTIA. What's on Offer? Competitive salary circa £45-50,000 depending on experience. A new, standalone role offering real autonomy and influence. Supportive environment within a progressive, sustainability-driven group. Opportunities for professional growth and development as the business scales. Our Commitment to Equality, Diversity, and Inclusion We believe that diverse teams drive innovation and success. That's why we're committed to promoting equality of opportunity and creating inclusive workplaces where everyone feels valued and supported. We actively seek out talent from all backgrounds and strive to reflect the diversity of the global workforce in every role we recruit for.
Helpdesk Manager - Managed Service Provider (MSP) Location: Hull Salary: Up to £40,000 per annum (depending on experience) Full-time, Permanent About Us We're a fast-paced and growing Managed Service Provider (MSP) delivering high-quality IT support and solutions to a diverse client base. Our success comes from our commitment to technical excellence, proactive service, and a strong team culture. We're now looking for a Helpdesk Manager to lead our 1st and 2nd Line Support teams, ensuring smooth delivery of support services and outstanding customer experience. The Role As Helpdesk Manager, you will be responsible for both the operational and technical performance of our service desk. You'll mentor and develop the team, manage escalations, and work closely with clients and internal stakeholders to deliver a first-class support service. This role is hands-on and varied - you'll combine leadership with technical delivery, client relationship management, and involvement in key projects. Key Responsibilities Team Leadership & Development: Lead, coach, and mentor 1st and 2nd Line Engineers, promoting a positive, learning-focused culture. Technical Escalations: Act as a senior escalation point for complex technical issues, ensuring timely resolution and minimal client disruption. Service Delivery: Oversee day-to-day helpdesk operations to meet SLAs and maintain high service standards. Client Management: Build strong relationships with clients, acting as a point of contact for escalations, feedback, and service improvement. Process Improvement: Continuously review and enhance helpdesk processes, documentation, and workflows. Project Involvement: Support and lead elements of IT projects, deployments, and system upgrades. Reporting & KPIs: Monitor team performance metrics and provide management reports on service levels and client satisfaction. About You We're looking for a proactive, hands-on leader with a passion for service delivery and people development. Essential Skills & Experience: Previous experience in a similar Helpdesk / Service Desk Manager role, ideally within an MSP environment. Strong understanding of Microsoft 365, Windows Server, networking, and remote support tools. Excellent leadership and communication skills, with a proven ability to mentor and motivate teams. Confident handling client relationships and managing expectations at all levels. Strong problem-solving and organisational skills with a focus on continuous improvement. What We Offer Competitive salary up to £40,000 per annum. Career development opportunities in a growing MSP. Supportive, collaborative team culture. Ongoing training and certification support. Add company-specific benefits - e.g., pension, hybrid working, private healthcare, etc. Ready to lead, mentor, and make a real impact? Apply today with your CV and join a forward-thinking MSP where your technical and leadership skills will shine.
12/11/2025
Full time
Helpdesk Manager - Managed Service Provider (MSP) Location: Hull Salary: Up to £40,000 per annum (depending on experience) Full-time, Permanent About Us We're a fast-paced and growing Managed Service Provider (MSP) delivering high-quality IT support and solutions to a diverse client base. Our success comes from our commitment to technical excellence, proactive service, and a strong team culture. We're now looking for a Helpdesk Manager to lead our 1st and 2nd Line Support teams, ensuring smooth delivery of support services and outstanding customer experience. The Role As Helpdesk Manager, you will be responsible for both the operational and technical performance of our service desk. You'll mentor and develop the team, manage escalations, and work closely with clients and internal stakeholders to deliver a first-class support service. This role is hands-on and varied - you'll combine leadership with technical delivery, client relationship management, and involvement in key projects. Key Responsibilities Team Leadership & Development: Lead, coach, and mentor 1st and 2nd Line Engineers, promoting a positive, learning-focused culture. Technical Escalations: Act as a senior escalation point for complex technical issues, ensuring timely resolution and minimal client disruption. Service Delivery: Oversee day-to-day helpdesk operations to meet SLAs and maintain high service standards. Client Management: Build strong relationships with clients, acting as a point of contact for escalations, feedback, and service improvement. Process Improvement: Continuously review and enhance helpdesk processes, documentation, and workflows. Project Involvement: Support and lead elements of IT projects, deployments, and system upgrades. Reporting & KPIs: Monitor team performance metrics and provide management reports on service levels and client satisfaction. About You We're looking for a proactive, hands-on leader with a passion for service delivery and people development. Essential Skills & Experience: Previous experience in a similar Helpdesk / Service Desk Manager role, ideally within an MSP environment. Strong understanding of Microsoft 365, Windows Server, networking, and remote support tools. Excellent leadership and communication skills, with a proven ability to mentor and motivate teams. Confident handling client relationships and managing expectations at all levels. Strong problem-solving and organisational skills with a focus on continuous improvement. What We Offer Competitive salary up to £40,000 per annum. Career development opportunities in a growing MSP. Supportive, collaborative team culture. Ongoing training and certification support. Add company-specific benefits - e.g., pension, hybrid working, private healthcare, etc. Ready to lead, mentor, and make a real impact? Apply today with your CV and join a forward-thinking MSP where your technical and leadership skills will shine.
We're a well-established technology partner with a proven record of delivering exceptional IT solutions and services to businesses across the UK. Over the past 15 years, we've built a reputation for innovation, reliability, and long-term client relationships - and we're continuing to grow rapidly. Our team of around 150 specialists spans infrastructure, cloud, data, and security, all united by a shared passion for helping customers achieve more through technology. With a comprehensive suite of managed and professional services, we enable organisations to modernise, secure, and scale their IT operations. If you're looking for a progressive environment where leadership, collaboration, and technical excellence are valued, this is the place for you. As Head of Technical Delivery, you'll shape the strategic direction of our Project Delivery and Infrastructure Engineering functions. You'll drive the successful execution of complex IT projects, ensuring on-time, on-budget delivery across our services portfolio, while leading a high-performing team of Project Managers and Senior Infrastructure Engineers. You'll also oversee our Infrastructure Engineering team - a core technical function responsible for best-practice reviews, maintenance, upgrades, and recommendations across customer environments, including networking, cloud, Microsoft 365, backup, and security. This is a pivotal leadership role that combines strategic vision, operational excellence, and people leadership to maximise the efficiency, automation, and business impact of technical delivery operations. Responsibilities: Team Leadership & Development Build, lead, and mentor a high-performing team across project management and infrastructure engineering. Foster a culture of excellence, accountability, and customer focus. Project Delivery & Governance Oversee end-to-end delivery of a diverse portfolio of IT projects. Define, evolve, and enforce delivery frameworks to ensure scalability and consistency. Performance & Continuous Improvement Monitor KPIs, resource utilisation, delivery timelines, and customer satisfaction-driving corrective actions where needed. Design and maintain performance dashboards and reports for both internal stakeholders and clients. Infrastructure & Technical Excellence Oversee infrastructure engineering activities ensuring consistent quality and timely delivery. Develop and enhance service offerings across infrastructure, networking, cloud, and endpoint security. Collaboration & Commercial Alignment Partner with sales and pre-sales to scope project delivery models and resource requirements. Champion collaboration across delivery, service, and account management functions. Strategic Development & Leadership Shape the long-term vision for technical delivery and infrastructure engineering. Identify emerging trends and translate insights into strategic action plans. Reporting & Strategic Insight Provide regular reporting to senior stakeholders on delivery performance and capacity. Use data-driven insights to inform decisions and influence strategic direction. Experience Required: Proven leadership experience in project delivery within a managed services or IT consultancy environment. Strong track record managing complex project portfolios across multiple clients. Deep understanding of technical project lifecycles and service transitions. Insight into how AI and automation can streamline and enhance delivery processes. Demonstrated ability to build, lead, and scale high-performing technical teams. Excellent stakeholder management and communication skills, including at C-suite level. Financial acumen with a focus on project profitability, forecasting, and contract alignment. Comfortable in a fast-paced, multi-client environment with changing priorities. Highly organised and able to manage multiple projects and team priorities simultaneously.
12/11/2025
Full time
We're a well-established technology partner with a proven record of delivering exceptional IT solutions and services to businesses across the UK. Over the past 15 years, we've built a reputation for innovation, reliability, and long-term client relationships - and we're continuing to grow rapidly. Our team of around 150 specialists spans infrastructure, cloud, data, and security, all united by a shared passion for helping customers achieve more through technology. With a comprehensive suite of managed and professional services, we enable organisations to modernise, secure, and scale their IT operations. If you're looking for a progressive environment where leadership, collaboration, and technical excellence are valued, this is the place for you. As Head of Technical Delivery, you'll shape the strategic direction of our Project Delivery and Infrastructure Engineering functions. You'll drive the successful execution of complex IT projects, ensuring on-time, on-budget delivery across our services portfolio, while leading a high-performing team of Project Managers and Senior Infrastructure Engineers. You'll also oversee our Infrastructure Engineering team - a core technical function responsible for best-practice reviews, maintenance, upgrades, and recommendations across customer environments, including networking, cloud, Microsoft 365, backup, and security. This is a pivotal leadership role that combines strategic vision, operational excellence, and people leadership to maximise the efficiency, automation, and business impact of technical delivery operations. Responsibilities: Team Leadership & Development Build, lead, and mentor a high-performing team across project management and infrastructure engineering. Foster a culture of excellence, accountability, and customer focus. Project Delivery & Governance Oversee end-to-end delivery of a diverse portfolio of IT projects. Define, evolve, and enforce delivery frameworks to ensure scalability and consistency. Performance & Continuous Improvement Monitor KPIs, resource utilisation, delivery timelines, and customer satisfaction-driving corrective actions where needed. Design and maintain performance dashboards and reports for both internal stakeholders and clients. Infrastructure & Technical Excellence Oversee infrastructure engineering activities ensuring consistent quality and timely delivery. Develop and enhance service offerings across infrastructure, networking, cloud, and endpoint security. Collaboration & Commercial Alignment Partner with sales and pre-sales to scope project delivery models and resource requirements. Champion collaboration across delivery, service, and account management functions. Strategic Development & Leadership Shape the long-term vision for technical delivery and infrastructure engineering. Identify emerging trends and translate insights into strategic action plans. Reporting & Strategic Insight Provide regular reporting to senior stakeholders on delivery performance and capacity. Use data-driven insights to inform decisions and influence strategic direction. Experience Required: Proven leadership experience in project delivery within a managed services or IT consultancy environment. Strong track record managing complex project portfolios across multiple clients. Deep understanding of technical project lifecycles and service transitions. Insight into how AI and automation can streamline and enhance delivery processes. Demonstrated ability to build, lead, and scale high-performing technical teams. Excellent stakeholder management and communication skills, including at C-suite level. Financial acumen with a focus on project profitability, forecasting, and contract alignment. Comfortable in a fast-paced, multi-client environment with changing priorities. Highly organised and able to manage multiple projects and team priorities simultaneously.
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