College of Medical, Veterinary and Life Sciences
School of Psychology & Neuroscience
IT Infrastructure Manager
Vacancy Ref: 158172
Salary: Grade 8 £49,320 - £56,921 per annum
This post is full time and open ended (permanent). Relocation assistance will be provided where appropriate.
The University of Glasgow is seeking to appoint a talented and highly motivated IT Infrastructure Manager.
Reporting to the Computing Support Manager, the post holder will take a leading role in managing and maintaining the school’s IT Infrastructure, which is essential for the research, teaching and professional services of Psychology and Neuroscience. Your primary responsibility will be to collaborate with the Computing Support Manager, to manage and maintain the specialised core IT infrastructure, as well as provide user support and system development.
The post holder will work closely with the Computing Support Manager to ensure that infrastructure investments align with departmental needs and strategic priorities, optimizing resource allocation and financial planning. In addition, the successful candidate will be required to oversee the management and development of support staff, fostering a culture of excellence through the implementation of best practices, strategic talent development initiatives, and the execution of annual performance reviews.
For more information about the infrastructure and the scope of the job or for informal enquiries, please contact Raymond Elma, Raymond.Elma@glasgow.ac.uk
Job Purpose
Reporting to the Computing Support Manager, you will take a leading role in managing and maintaining the school’s IT Infrastructure, which is essential for the research, teaching and professional services of Psychology and Neuroscience. Your primary responsibility will be to collaborate with the Computing Support Manager, to manage and maintain the specialised core IT infrastructure, as well as provide user support and system development.
Main Duties and Responsibilities
Lead in evaluating and enhancing the effectiveness of the School’s IT Infrastructure, maximising service quality, efficiency and continuity.
Lead the management of infrastructure, data centres and server hardware across the product lifecycle.
Provide and manage core Linux and Microsoft Windows systems to ensure vital DNS, directory, desktop, and storage services remain available, secure and patched.
Lead the management of web services and Content Management Systems running Apache, PHP, Tomcat, MySQL/MariaDB, Python.
"Investigate new and emerging technologies through innovative design of complex systems and usage of specialist IT equipment for use in Psychology and Neuroscience teaching and research, to deliver strategic and operational benefits. Manage the allocated portion of the IT budget, ensuring an effective split between end-user and infrastructure management, and regularly present findings and budget impacts at the board level to align with organizational strategy and support informed decision-making."
Represent Psychology and Neuroscience at Campus and College IT forums, liaising with staff in Computing Service, and providing specialist advice in areas such as security, data storage and governance to enhance the efficiency and effectiveness of IT provision in the University.
"Manage the allocated portion of the IT budget, ensuring an effective split between end-user and infrastructure management. Collaborate with the Computing Support Manager to contribute to the Computing Support Department's budget from an infrastructure perspective, including costing for upgrades, maintenance, and other related expenses. Work closely to ensure that infrastructure investments align with departmental needs and strategic priorities, optimizing resource allocation and financial planning."
Oversee the management and development of support staff, fostering a culture of excellence through the implementation of best practices, strategic talent development initiatives, and the execution of annual performance reviews.
Lead end-to-end project management with a high degree of autonomy, ensuring successful project delivery from inception to completion. Oversee the creation of comprehensive documentation and provide training to colleagues as needed to support project objectives and knowledge transfer
Partner with the University Central IT to design and implement advanced IT security policies, ensuring alignment with institutional standards and enhancing the overall cybersecurity framework
Knowledge, Qualifications, Skills, and Experience Knowledge/Qualifications
Essential:
A1 Scottish Credit and Qualification Framework Level 9 (Ordinary Degree, Scottish Vocational Qualification level 4), or equivalent experience of personal development in a similar role or related role. A2 Ability to undertake the duties associated with this level of post A3 Comprehensive, expert current knowledge of IT standards, systems, and provision to support delivery of research and teaching.
Desirable:
B1 Microsoft Certified: Windows Server Hybrid Administrator Associate certification is highly desirable, with a strong emphasis on proficiency in managing local Active Directory environments.
B2 Proficiency in macOS management with JAMF certification is highly desirable.
B3 Experience of working in a Higher Education environment.
Skills Essential:
C1 Skills in LAMP platforms (Linux, Apache, MySQL, PHP).
C2Extensive experience in Linux/Unix administration, including user management (NIS Domain), monitoring, optimizing system performance, system updates, backups (ZFS) and network storage (NFS).
C2 Skill in managing and maintaining networking services (DNS, DHCP), which includes diagnosing and troubleshooting network problems.
C3 Expertise in Microsoft on prem Active Directory and Window Server 2019 and above.
C4 Ability to take a problem/project from conception to completion, interpreting and integrating technical and user needs appropriately.
C5 Ability to develop innovative solutions and to influence others to adopt them.
C6 Excellent interpersonal and communication (oral and written) skills.
C7 Demonstrable people/time/budget/project management skills of an appropriate level.
C8 Ability to work effectively with a high level of independence but also within a team.
C9 Strong analytical and innovative problem-solving skills.
C10 Ability to multitask successfully in a busy role with competing demands
C11 Ability to work flexibly and adapt to changing environments.
C12 Ability to collaborate with teams within our ogranisation (e.g Information Services Security Team and Network Infrastructure Team)
Desirable:
D1 Understanding of cybersecurity principles to protect data and computational resources. D2 Compliance with data privacy regulations and institutional IT policies. D3 Ability to implement and maintain secure access protocols. D4 Support for software installations, updates, and troubleshooting. D5 Ability to provide technical support to faculty and students. D6 Conducting training sessions on best practices for using the computing grid.
D7 Expertise in managing and maintaining high-performance computing (HPC) systems, Rocks Clusters or similar.
D8 Skills in Enterprise server software and storage technologies such as, Isilon, iDrac, Microsoft failover clusters and VMware VCenter.
F9 Proficiency in virtualisation and containerisation technologies (e.g., Docker, singularity).
Experience
Essential:
E1 Experience in leading a highly specialised infrastructure team.
E2 Substantial experience in server management and systems administration in a heterogeneous environment with a mix of Linux, Unix and MS Windows server technologies providing general services, such as backup, mail, DNS, DHCP, printing and user accounts.
E4 Installation and administration of enterprise level server hardware and software. Including, server management, virtualisation, and storage management.
E5 Significant experience of a higher-level programming or scripting language such as Shell Script, Python or PowerShell.
E6 Experience managing projects in a complex multidisciplinary organisation.
E7 Experience of taking responsibility for actions that can have considerable impact on the user community.
E8 Experience of negotiating with colleagues.
Desirable:
F1 Supporting Research in an academic environment.
F2 Supporting MySQL/MariaDB relational database servers.
F3 Security with network penetration testing, diagnosis, and patching.
F4 Experience of GDPR (General Data Protection Regulation), Caldecott and the processing of personal and medical data.
E5 Knowledge of libraries needed for GPU clusters and distributed computing frameworks
25/11/2024
Full time
College of Medical, Veterinary and Life Sciences
School of Psychology & Neuroscience
IT Infrastructure Manager
Vacancy Ref: 158172
Salary: Grade 8 £49,320 - £56,921 per annum
This post is full time and open ended (permanent). Relocation assistance will be provided where appropriate.
The University of Glasgow is seeking to appoint a talented and highly motivated IT Infrastructure Manager.
Reporting to the Computing Support Manager, the post holder will take a leading role in managing and maintaining the school’s IT Infrastructure, which is essential for the research, teaching and professional services of Psychology and Neuroscience. Your primary responsibility will be to collaborate with the Computing Support Manager, to manage and maintain the specialised core IT infrastructure, as well as provide user support and system development.
The post holder will work closely with the Computing Support Manager to ensure that infrastructure investments align with departmental needs and strategic priorities, optimizing resource allocation and financial planning. In addition, the successful candidate will be required to oversee the management and development of support staff, fostering a culture of excellence through the implementation of best practices, strategic talent development initiatives, and the execution of annual performance reviews.
For more information about the infrastructure and the scope of the job or for informal enquiries, please contact Raymond Elma, Raymond.Elma@glasgow.ac.uk
Job Purpose
Reporting to the Computing Support Manager, you will take a leading role in managing and maintaining the school’s IT Infrastructure, which is essential for the research, teaching and professional services of Psychology and Neuroscience. Your primary responsibility will be to collaborate with the Computing Support Manager, to manage and maintain the specialised core IT infrastructure, as well as provide user support and system development.
Main Duties and Responsibilities
Lead in evaluating and enhancing the effectiveness of the School’s IT Infrastructure, maximising service quality, efficiency and continuity.
Lead the management of infrastructure, data centres and server hardware across the product lifecycle.
Provide and manage core Linux and Microsoft Windows systems to ensure vital DNS, directory, desktop, and storage services remain available, secure and patched.
Lead the management of web services and Content Management Systems running Apache, PHP, Tomcat, MySQL/MariaDB, Python.
"Investigate new and emerging technologies through innovative design of complex systems and usage of specialist IT equipment for use in Psychology and Neuroscience teaching and research, to deliver strategic and operational benefits. Manage the allocated portion of the IT budget, ensuring an effective split between end-user and infrastructure management, and regularly present findings and budget impacts at the board level to align with organizational strategy and support informed decision-making."
Represent Psychology and Neuroscience at Campus and College IT forums, liaising with staff in Computing Service, and providing specialist advice in areas such as security, data storage and governance to enhance the efficiency and effectiveness of IT provision in the University.
"Manage the allocated portion of the IT budget, ensuring an effective split between end-user and infrastructure management. Collaborate with the Computing Support Manager to contribute to the Computing Support Department's budget from an infrastructure perspective, including costing for upgrades, maintenance, and other related expenses. Work closely to ensure that infrastructure investments align with departmental needs and strategic priorities, optimizing resource allocation and financial planning."
Oversee the management and development of support staff, fostering a culture of excellence through the implementation of best practices, strategic talent development initiatives, and the execution of annual performance reviews.
Lead end-to-end project management with a high degree of autonomy, ensuring successful project delivery from inception to completion. Oversee the creation of comprehensive documentation and provide training to colleagues as needed to support project objectives and knowledge transfer
Partner with the University Central IT to design and implement advanced IT security policies, ensuring alignment with institutional standards and enhancing the overall cybersecurity framework
Knowledge, Qualifications, Skills, and Experience Knowledge/Qualifications
Essential:
A1 Scottish Credit and Qualification Framework Level 9 (Ordinary Degree, Scottish Vocational Qualification level 4), or equivalent experience of personal development in a similar role or related role. A2 Ability to undertake the duties associated with this level of post A3 Comprehensive, expert current knowledge of IT standards, systems, and provision to support delivery of research and teaching.
Desirable:
B1 Microsoft Certified: Windows Server Hybrid Administrator Associate certification is highly desirable, with a strong emphasis on proficiency in managing local Active Directory environments.
B2 Proficiency in macOS management with JAMF certification is highly desirable.
B3 Experience of working in a Higher Education environment.
Skills Essential:
C1 Skills in LAMP platforms (Linux, Apache, MySQL, PHP).
C2Extensive experience in Linux/Unix administration, including user management (NIS Domain), monitoring, optimizing system performance, system updates, backups (ZFS) and network storage (NFS).
C2 Skill in managing and maintaining networking services (DNS, DHCP), which includes diagnosing and troubleshooting network problems.
C3 Expertise in Microsoft on prem Active Directory and Window Server 2019 and above.
C4 Ability to take a problem/project from conception to completion, interpreting and integrating technical and user needs appropriately.
C5 Ability to develop innovative solutions and to influence others to adopt them.
C6 Excellent interpersonal and communication (oral and written) skills.
C7 Demonstrable people/time/budget/project management skills of an appropriate level.
C8 Ability to work effectively with a high level of independence but also within a team.
C9 Strong analytical and innovative problem-solving skills.
C10 Ability to multitask successfully in a busy role with competing demands
C11 Ability to work flexibly and adapt to changing environments.
C12 Ability to collaborate with teams within our ogranisation (e.g Information Services Security Team and Network Infrastructure Team)
Desirable:
D1 Understanding of cybersecurity principles to protect data and computational resources. D2 Compliance with data privacy regulations and institutional IT policies. D3 Ability to implement and maintain secure access protocols. D4 Support for software installations, updates, and troubleshooting. D5 Ability to provide technical support to faculty and students. D6 Conducting training sessions on best practices for using the computing grid.
D7 Expertise in managing and maintaining high-performance computing (HPC) systems, Rocks Clusters or similar.
D8 Skills in Enterprise server software and storage technologies such as, Isilon, iDrac, Microsoft failover clusters and VMware VCenter.
F9 Proficiency in virtualisation and containerisation technologies (e.g., Docker, singularity).
Experience
Essential:
E1 Experience in leading a highly specialised infrastructure team.
E2 Substantial experience in server management and systems administration in a heterogeneous environment with a mix of Linux, Unix and MS Windows server technologies providing general services, such as backup, mail, DNS, DHCP, printing and user accounts.
E4 Installation and administration of enterprise level server hardware and software. Including, server management, virtualisation, and storage management.
E5 Significant experience of a higher-level programming or scripting language such as Shell Script, Python or PowerShell.
E6 Experience managing projects in a complex multidisciplinary organisation.
E7 Experience of taking responsibility for actions that can have considerable impact on the user community.
E8 Experience of negotiating with colleagues.
Desirable:
F1 Supporting Research in an academic environment.
F2 Supporting MySQL/MariaDB relational database servers.
F3 Security with network penetration testing, diagnosis, and patching.
F4 Experience of GDPR (General Data Protection Regulation), Caldecott and the processing of personal and medical data.
E5 Knowledge of libraries needed for GPU clusters and distributed computing frameworks
Head of Infrastructure Architecture The Head of Infrastructure Strategy & Architecture will lead the transformation of a complex IT estate, providing technical leadership for cloud migration, data centre consolidation, and supplier rationalisation, all within a 24/7 operational environment. This role is central to delivering secure, scalable, and modern infrastructure aligned with a cloud-first strategy Client Details Our client is one of the UK's most trusted brands. With operations running 24/7, 365 days a year, they are embarking on a bold and strategic transformation of their IT estate. This includes a shift to a cloud-first strategy, modernising legacy systems, consolidating data centres, and enhancing disaster recovery, business continuity, and security capabilities. Their IT services are delivered through strategic vendor partnerships, and they are now seeking a Head of Infrastructure Strategy and Architecture to shape the future of their infrastructure and hosting landscape. Description As the Head of Infrastructure Strategy & Architecture, you will play a pivotal role in leading the design and engineering of infrastructure solutions that underpin the organisation's strategic transformation. You will provide expert technical leadership for complex initiatives such as data-centre migrations, cloud adoption (with a focus on Azure), and the rationalisation of suppliers and legacy systems. Working closely with a lean team of architects and specialists, and matrix-managing project and delivery teams, you will ensure that infrastructure and hosting services are secure, scalable, and aligned with enterprise architecture. Acting as a deputy to the Director of IT, you will support the execution of the IT roadmap, improve governance and delivery metrics, and foster strong stakeholder engagement. Your leadership will be instrumental in embedding agile, collaborative, and modern ways of working across the technology function, ensuring the organisation is equipped to meet its operational and strategic goals. Profile A successful Head of Infrastructure Strategy and Architecture should have: Proven experience delivering enterprise-scale infrastructure transformation in complex environments. Deep expertise in IT infrastructure, systems architecture, and cloud technologies (especially Azure). Strong commercial acumen, including CAPEX/OPEX management and vendor negotiations. Familiarity with agile delivery methodologies and modern IT operating models. A collaborative leadership style, with the ability to influence and mentor at all levels. Knowledge of ITIL best practices and a commitment to operational excellence. A degree (or equivalent experience) in a relevant technical discipline. Job Offer A competitive salary range of 90,000 to 95,000, depending on experience. Performance-based bonus scheme. Hybrid working in either Birmingham, Manchester, or Bristol. 25 days annual leave plus bank holidays. Pension scheme with up to 6.5% employer contribution. Life assurance up to 10x salary. 24/7 confidential support service for you and your family. Car salary sacrifice scheme, including electric vehicle options. Please take note that the employer does not hold a UK Visa & Immigration (UKVI) Skilled Worker License sponsor and they are unable to sponsor any individuals for Skilled Worker Sponsorship
22/06/2025
Full time
Head of Infrastructure Architecture The Head of Infrastructure Strategy & Architecture will lead the transformation of a complex IT estate, providing technical leadership for cloud migration, data centre consolidation, and supplier rationalisation, all within a 24/7 operational environment. This role is central to delivering secure, scalable, and modern infrastructure aligned with a cloud-first strategy Client Details Our client is one of the UK's most trusted brands. With operations running 24/7, 365 days a year, they are embarking on a bold and strategic transformation of their IT estate. This includes a shift to a cloud-first strategy, modernising legacy systems, consolidating data centres, and enhancing disaster recovery, business continuity, and security capabilities. Their IT services are delivered through strategic vendor partnerships, and they are now seeking a Head of Infrastructure Strategy and Architecture to shape the future of their infrastructure and hosting landscape. Description As the Head of Infrastructure Strategy & Architecture, you will play a pivotal role in leading the design and engineering of infrastructure solutions that underpin the organisation's strategic transformation. You will provide expert technical leadership for complex initiatives such as data-centre migrations, cloud adoption (with a focus on Azure), and the rationalisation of suppliers and legacy systems. Working closely with a lean team of architects and specialists, and matrix-managing project and delivery teams, you will ensure that infrastructure and hosting services are secure, scalable, and aligned with enterprise architecture. Acting as a deputy to the Director of IT, you will support the execution of the IT roadmap, improve governance and delivery metrics, and foster strong stakeholder engagement. Your leadership will be instrumental in embedding agile, collaborative, and modern ways of working across the technology function, ensuring the organisation is equipped to meet its operational and strategic goals. Profile A successful Head of Infrastructure Strategy and Architecture should have: Proven experience delivering enterprise-scale infrastructure transformation in complex environments. Deep expertise in IT infrastructure, systems architecture, and cloud technologies (especially Azure). Strong commercial acumen, including CAPEX/OPEX management and vendor negotiations. Familiarity with agile delivery methodologies and modern IT operating models. A collaborative leadership style, with the ability to influence and mentor at all levels. Knowledge of ITIL best practices and a commitment to operational excellence. A degree (or equivalent experience) in a relevant technical discipline. Job Offer A competitive salary range of 90,000 to 95,000, depending on experience. Performance-based bonus scheme. Hybrid working in either Birmingham, Manchester, or Bristol. 25 days annual leave plus bank holidays. Pension scheme with up to 6.5% employer contribution. Life assurance up to 10x salary. 24/7 confidential support service for you and your family. Car salary sacrifice scheme, including electric vehicle options. Please take note that the employer does not hold a UK Visa & Immigration (UKVI) Skilled Worker License sponsor and they are unable to sponsor any individuals for Skilled Worker Sponsorship
Job Title: Digital Operations Manager/ IT Manager/IT Operations Support Manager Location: London Department: Digital Operations Salary: 60-70k + Benefits Company Overview: We are dedicated to shaping the future of digital infrastructure and services. We are seeking a highly motivated and experienced Digital Operations Manager to oversee the daily operations of our digital ecosystem, ensuring top-tier performance, security, and compliance. This is an exciting opportunity to lead a dynamic team and drive the success of our digital projects. As the Digital Operations Manager, you will play a pivotal role in maintaining the integrity of our IT systems, collaborating closely with cross-functional teams, and ensuring our digital operations meet the highest standards. Key Responsibilities: Team Leadership and Management: Lead, mentor, and manage a diverse team of IT professionals including an Application Support Specialist, Technical Project Manager, Cyber Security and Compliance Analyst, and End-to-End QA Specialist. Allocate resources efficiently to ensure timely and successful project delivery. Conduct regular performance reviews and provide ongoing feedback to foster growth and development within the team. Operational Oversight: Oversee the daily operations of digital systems, applications, and infrastructure. Ensure high availability and performance of all IT services and applications. Implement and maintain monitoring systems to proactively identify and resolve issues. Application Support: Manage application support activities to ensure the prompt resolution of incidents and service requests. Collaborate with the Application Support Manager to develop and implement effective support processes and documentation. Ensure all applications are updated, patched, and maintained in line with best practices. Technical Project Management: Oversee the planning, execution, and delivery of technical projects. Work closely with the Technical Project Manager to ensure projects are completed on time, within scope, and budget. Facilitate communication and collaboration between project teams and stakeholders. Cyber Security and Compliance: Ensure the implementation and adherence to cyber security policies and procedures. Collaborate with the Cyber Security and Compliance resources to conduct regular security assessments and audits. Manage compliance with relevant regulations and standards, such as GDPR and Cyber Essentials Plus. Quality Assurance: Oversee the end-to-end quality assurance process for all digital products and services. Work with the End-to-End QA Specialist to develop comprehensive test plans and ensure thorough testing. Ensure quality assurance processes are followed to maintain high standards. Strategic Planning and Improvement: Develop and implement strategies to enhance digital operations and IT service delivery. Identify opportunities for process optimisation and efficiency gains. Stakeholder Communication: Act as the primary point of contact for all digital operations-related matters. Provide regular updates to senior management on the status of projects, operational performance, and security compliance. Facilitate effective communication between IT teams and business units. Problem Solving and Incident Management: Manage and resolve high-priority incidents and critical issues. Conduct root cause analysis and implement corrective actions to prevent recurrence. Develop and maintain incident response plans and procedures. Requirements: Proven experience as a Digital Operations Manager, IT Manager, Support Manager, or similar role. Strong leadership and team management skills with the ability to mentor and inspire a diverse team. Excellent understanding of IT infrastructure, application support, and digital operations. Demonstrated experience in managing technical projects and ensuring successful delivery. In-depth knowledge of cyber security principles and compliance requirements. Strong understanding of quality assurance processes and methodologies. Exceptional problem-solving and analytical abilities. Excellent communication and interpersonal skills, with the ability to engage effectively with stakeholders at all levels. Familiarity with IT service management (ITSM) frameworks such as ITIL. Relevant certifications (e.g., PMP, CISSP, ITIL) are advantageous. What We Offer: Competitive salary and benefits package. A dynamic, collaborative work environment with opportunities for professional development and growth. A chance to lead and shape the future of digital operations People Source Consulting Ltd is acting as an Employment Agency in relation to this vacancy. People Source specialise in technology recruitment across niche markets including Information Technology, Digital TV, Digital Marketing, Project and Programme Management, SAP, Digital and Consumer Electronics, Air Traffic Management, Management Consultancy, Business Intelligence, Manufacturing, Telecoms, Public Sector, Healthcare, Finance and Oil & Gas.
22/06/2025
Full time
Job Title: Digital Operations Manager/ IT Manager/IT Operations Support Manager Location: London Department: Digital Operations Salary: 60-70k + Benefits Company Overview: We are dedicated to shaping the future of digital infrastructure and services. We are seeking a highly motivated and experienced Digital Operations Manager to oversee the daily operations of our digital ecosystem, ensuring top-tier performance, security, and compliance. This is an exciting opportunity to lead a dynamic team and drive the success of our digital projects. As the Digital Operations Manager, you will play a pivotal role in maintaining the integrity of our IT systems, collaborating closely with cross-functional teams, and ensuring our digital operations meet the highest standards. Key Responsibilities: Team Leadership and Management: Lead, mentor, and manage a diverse team of IT professionals including an Application Support Specialist, Technical Project Manager, Cyber Security and Compliance Analyst, and End-to-End QA Specialist. Allocate resources efficiently to ensure timely and successful project delivery. Conduct regular performance reviews and provide ongoing feedback to foster growth and development within the team. Operational Oversight: Oversee the daily operations of digital systems, applications, and infrastructure. Ensure high availability and performance of all IT services and applications. Implement and maintain monitoring systems to proactively identify and resolve issues. Application Support: Manage application support activities to ensure the prompt resolution of incidents and service requests. Collaborate with the Application Support Manager to develop and implement effective support processes and documentation. Ensure all applications are updated, patched, and maintained in line with best practices. Technical Project Management: Oversee the planning, execution, and delivery of technical projects. Work closely with the Technical Project Manager to ensure projects are completed on time, within scope, and budget. Facilitate communication and collaboration between project teams and stakeholders. Cyber Security and Compliance: Ensure the implementation and adherence to cyber security policies and procedures. Collaborate with the Cyber Security and Compliance resources to conduct regular security assessments and audits. Manage compliance with relevant regulations and standards, such as GDPR and Cyber Essentials Plus. Quality Assurance: Oversee the end-to-end quality assurance process for all digital products and services. Work with the End-to-End QA Specialist to develop comprehensive test plans and ensure thorough testing. Ensure quality assurance processes are followed to maintain high standards. Strategic Planning and Improvement: Develop and implement strategies to enhance digital operations and IT service delivery. Identify opportunities for process optimisation and efficiency gains. Stakeholder Communication: Act as the primary point of contact for all digital operations-related matters. Provide regular updates to senior management on the status of projects, operational performance, and security compliance. Facilitate effective communication between IT teams and business units. Problem Solving and Incident Management: Manage and resolve high-priority incidents and critical issues. Conduct root cause analysis and implement corrective actions to prevent recurrence. Develop and maintain incident response plans and procedures. Requirements: Proven experience as a Digital Operations Manager, IT Manager, Support Manager, or similar role. Strong leadership and team management skills with the ability to mentor and inspire a diverse team. Excellent understanding of IT infrastructure, application support, and digital operations. Demonstrated experience in managing technical projects and ensuring successful delivery. In-depth knowledge of cyber security principles and compliance requirements. Strong understanding of quality assurance processes and methodologies. Exceptional problem-solving and analytical abilities. Excellent communication and interpersonal skills, with the ability to engage effectively with stakeholders at all levels. Familiarity with IT service management (ITSM) frameworks such as ITIL. Relevant certifications (e.g., PMP, CISSP, ITIL) are advantageous. What We Offer: Competitive salary and benefits package. A dynamic, collaborative work environment with opportunities for professional development and growth. A chance to lead and shape the future of digital operations People Source Consulting Ltd is acting as an Employment Agency in relation to this vacancy. People Source specialise in technology recruitment across niche markets including Information Technology, Digital TV, Digital Marketing, Project and Programme Management, SAP, Digital and Consumer Electronics, Air Traffic Management, Management Consultancy, Business Intelligence, Manufacturing, Telecoms, Public Sector, Healthcare, Finance and Oil & Gas.
Integration and Test Engineer Permanent role Based in Gloucester Negotiable on salary - multiple seniority positions available Are you an experience Integration and Test Engineer? Do you have experience with Digital Infrastructures? Do you want to work with an industry-leading company? If your answer to these is yes, then this could be the role for you! As the Integration and Test Engineer, you will be working alongside a market-leading Defence and Aerospace company who are constantly growing and developing. They are always looking to bring on new talents such as yourself and further develop your skills to enable you to grow within the company and industry. Due to the nature of the work you will be involved in, you will be required to obtain UK clearances in this role. What you will be involved in: Play a pivotal role in integrating, testing, and securing a range of systems and applications where you will be at the forefront of driving innovation and safeguarding digital infrastructures. Plan, Develop, and Execute software test and integration plans ensuring compliance with specification Develop scripts and integrate automated testing frameworks within CI/CD pipelines and a wider ecosystem of tools Debug and identify defects in the whole stack, from front-end to back-end databased and middleware Integration and delivery of large and complex solutions into a wider system-of-systems Deployment in Public, Private, and Hybrid Cloud environments Your skillset may include some of the following: Experience in the field of Test and Integration Experience working with Agile and DevSecOps software delivery Experience in Agile Development using SCRUM Experience planning, developing, and executing test plans Experience in developing strategies supporting formal product sell off Experience in automated testing in the software domain Experience in developing GitLab CI/CD Pipelines Experience with Commercial and Open Source automated testing frameworks Experience working with Git, Atlassian suite, Jira, Confluence or similar Knowledge and automation of both functional and non-functional aspects of a system Automated analysis and reporting of test results, identifying trends or anomalies overtime If this all sounds like something you will be interested in then simply apply and we can discuss the opportunity further! Integration and Test Engineer Permanent role Based in Gloucester Negotiable on salary - multiple seniority positions available Disclaimer: This vacancy is being advertised by either Advanced Resource Managers Limited, Advanced Resource Managers IT Limited or Advanced Resource Managers Engineering Limited ("ARM"). ARM is a specialist talent acquisition and management consultancy. We provide technical contingency recruitment and a portfolio of more complex resource solutions. Our specialist recruitment divisions cover the entire technical arena, including some of the most economically and strategically important industries in the UK and the world today. We will never send your CV without your permission.
22/06/2025
Full time
Integration and Test Engineer Permanent role Based in Gloucester Negotiable on salary - multiple seniority positions available Are you an experience Integration and Test Engineer? Do you have experience with Digital Infrastructures? Do you want to work with an industry-leading company? If your answer to these is yes, then this could be the role for you! As the Integration and Test Engineer, you will be working alongside a market-leading Defence and Aerospace company who are constantly growing and developing. They are always looking to bring on new talents such as yourself and further develop your skills to enable you to grow within the company and industry. Due to the nature of the work you will be involved in, you will be required to obtain UK clearances in this role. What you will be involved in: Play a pivotal role in integrating, testing, and securing a range of systems and applications where you will be at the forefront of driving innovation and safeguarding digital infrastructures. Plan, Develop, and Execute software test and integration plans ensuring compliance with specification Develop scripts and integrate automated testing frameworks within CI/CD pipelines and a wider ecosystem of tools Debug and identify defects in the whole stack, from front-end to back-end databased and middleware Integration and delivery of large and complex solutions into a wider system-of-systems Deployment in Public, Private, and Hybrid Cloud environments Your skillset may include some of the following: Experience in the field of Test and Integration Experience working with Agile and DevSecOps software delivery Experience in Agile Development using SCRUM Experience planning, developing, and executing test plans Experience in developing strategies supporting formal product sell off Experience in automated testing in the software domain Experience in developing GitLab CI/CD Pipelines Experience with Commercial and Open Source automated testing frameworks Experience working with Git, Atlassian suite, Jira, Confluence or similar Knowledge and automation of both functional and non-functional aspects of a system Automated analysis and reporting of test results, identifying trends or anomalies overtime If this all sounds like something you will be interested in then simply apply and we can discuss the opportunity further! Integration and Test Engineer Permanent role Based in Gloucester Negotiable on salary - multiple seniority positions available Disclaimer: This vacancy is being advertised by either Advanced Resource Managers Limited, Advanced Resource Managers IT Limited or Advanced Resource Managers Engineering Limited ("ARM"). ARM is a specialist talent acquisition and management consultancy. We provide technical contingency recruitment and a portfolio of more complex resource solutions. Our specialist recruitment divisions cover the entire technical arena, including some of the most economically and strategically important industries in the UK and the world today. We will never send your CV without your permission.
Job Title: Service Delivery Specialist - Telecoms / MSP Location: Broxbourne - Hybrid Working Available Salary: 35,000 - 40,000 DOE Contract Type: Full-time, Permanent We're working with a leading UK-based Managed Service Provider (MSP) specialising in delivering tailored connectivity, voice, and infrastructure solutions to business clients across the UK. Due to continued growth, they are now seeking a Service Delivery Specialist with experience in coordinating network and telecoms projects - particularly involving LAN/WAN installations, migrations, and number porting. This is an excellent opportunity for a hands-on service delivery professional with a strong understanding of network environments and provisioning processes. Key Responsibilities as a Service Delivery Specialist: Oversee and manage the end-to-end delivery of services including LAN/WAN provisioning, number porting, service migrations, and on-site or remote installations Act as the primary point of contact for clients during the delivery lifecycle, ensuring transparent communication and issue resolution Coordinate internal technical teams and third-party suppliers to ensure successful implementation of network and telecoms solutions Ensure projects are delivered in line with SLAs and customer expectations, escalating any delays or issues where necessary Maintain accurate service documentation, schedules, and reports throughout the delivery process Support continuous improvement efforts across service operations to enhance customer experience and delivery efficiency Requirements as a Service Delivery Specialist: Previous experience in a Service Delivery, Provisioning, or Project Coordination role within a telecoms or MSP environment Proven background working with LAN/WAN solutions, broadband and leased line installations, VoIP systems, or hosted telephony Strong understanding of number porting procedures, connectivity provisioning, and service migrations Ability to manage multiple projects simultaneously, often under tight deadlines Excellent communication and stakeholder management skills Strong documentation and reporting capabilities using delivery platforms or ticketing systems Experience with SIP, fibre installations, SD-WAN, firewalls, or network switches is preferred Interested? If you're a detail-oriented service delivery professional with telecoms and MSP experience - particularly in LAN/WAN and provisioning - we'd love to hear from you. Click apply now!
22/06/2025
Full time
Job Title: Service Delivery Specialist - Telecoms / MSP Location: Broxbourne - Hybrid Working Available Salary: 35,000 - 40,000 DOE Contract Type: Full-time, Permanent We're working with a leading UK-based Managed Service Provider (MSP) specialising in delivering tailored connectivity, voice, and infrastructure solutions to business clients across the UK. Due to continued growth, they are now seeking a Service Delivery Specialist with experience in coordinating network and telecoms projects - particularly involving LAN/WAN installations, migrations, and number porting. This is an excellent opportunity for a hands-on service delivery professional with a strong understanding of network environments and provisioning processes. Key Responsibilities as a Service Delivery Specialist: Oversee and manage the end-to-end delivery of services including LAN/WAN provisioning, number porting, service migrations, and on-site or remote installations Act as the primary point of contact for clients during the delivery lifecycle, ensuring transparent communication and issue resolution Coordinate internal technical teams and third-party suppliers to ensure successful implementation of network and telecoms solutions Ensure projects are delivered in line with SLAs and customer expectations, escalating any delays or issues where necessary Maintain accurate service documentation, schedules, and reports throughout the delivery process Support continuous improvement efforts across service operations to enhance customer experience and delivery efficiency Requirements as a Service Delivery Specialist: Previous experience in a Service Delivery, Provisioning, or Project Coordination role within a telecoms or MSP environment Proven background working with LAN/WAN solutions, broadband and leased line installations, VoIP systems, or hosted telephony Strong understanding of number porting procedures, connectivity provisioning, and service migrations Ability to manage multiple projects simultaneously, often under tight deadlines Excellent communication and stakeholder management skills Strong documentation and reporting capabilities using delivery platforms or ticketing systems Experience with SIP, fibre installations, SD-WAN, firewalls, or network switches is preferred Interested? If you're a detail-oriented service delivery professional with telecoms and MSP experience - particularly in LAN/WAN and provisioning - we'd love to hear from you. Click apply now!
Automation Engineer Pontefract & Hellaby based (Field-based role with a UK-wide remit) Full-time, site-based across two of our modern manufacturing sites Are you a passionate automation specialist with a strong engineering background and a flair for solving problems? Ready to take the next step in your career within a supportive and high-performing team? We're looking for an Automation Engineer to join our Central Engineering Team and help drive the automation agenda across our Pontefract and Hellaby sites. What you'll be doing: As our Automation Engineer, you'll be at the heart of keeping our systems running smoothly, safely, and smartly. You'll play a key role in ensuring our automation and control systems are fully available, backed up, and continuously improving - while making sure the right safeguards, documentation, and change processes are in place. This is a hands-on, field-based role where you'll: Lead and support automation projects from concept through to full handover, including installation and commissioning Use your knowledge to contribute to Continuous Improvement (CI) initiatives, site efficiency, and system optimisation Be a key stakeholder in capital projects, collaborating cross-functionally to deliver technical solutions that support our broader business goals Work with operational technology infrastructure and energy management systems Support our Manufacturing Execution System (MES) for effective data collection and production insight Ensure our systems meet all compliance, legislative, and food safety requirements You'll work as part of a dynamic, forward-thinking team - with plenty of opportunities to grow, develop, and make a real impact. What's in it for you? We believe in giving back and making sure you're happy and thriving. Here's a taste of what we offer: 5% bonus scheme - with an excellent track record of over-achievement Comprehensive Healthcare Support - Access to a Medicash Health Cash Plan or Private Healthcare, including a Digital GP service, Best Doctors (Second Medical Opinion Service), and specialist Cancer Care for peace of mind when you need it most. KP Pension Plan - contribution matching up to 7% of your salary 25 days holiday + holiday buy scheme KP4ME - online benefits, discounts, prizes, competitions and information platform with access to mental, physical and financial wellbeing information and tools Who are we? Glad you asked! We're KP Snacks, proud to be part of the Intersnack family. Picture this: over 15,000 of us, spread across more than 30 countries, all working together to create the snacks you love. From Hula Hoops to McCoy's, we're the team behind your favourite munchies. Here in the UK, we're about 2,400 strong, spread across seven factories and our Slough HQ. But don't let our size fool you - we're as close-knit as they come. We believe in speaking our minds, celebrating our differences, and pushing boundaries together. Diversity isn't just a buzzword for us. We're on a mission to create a workplace where everyone belongs. So, even if you don't tick every box, we want to hear from you! Your unique perspective could be just what we need. Also, if there's anything we can do to make this process easier for you, just give us a shout. We'd love to hear from you if you bring a solid automation background and hands-on experience in a manufacturing setting. You'll need: Qualifications & Background: HNC or above in an engineering discipline, or time-served apprenticeship with strong practical experience A background in automation engineering - ideally within food manufacturing or FMCG A solid foundation in electrical engineering and control systems Technical Experience: Siemens TIA Portal (essential) Other PLC systems such as GX Works, CX Programmer, Rockwell Automation MES platforms and data collection systems Operational technology and energy management systems Project & CI Experience: Demonstrated experience in project engineering and management Involvement in maintenance and continuous improvement programmes Familiarity with quality management systems and legislative/food safety compliance Comfortable with budgeting, CapEx processes, and procurement
22/06/2025
Full time
Automation Engineer Pontefract & Hellaby based (Field-based role with a UK-wide remit) Full-time, site-based across two of our modern manufacturing sites Are you a passionate automation specialist with a strong engineering background and a flair for solving problems? Ready to take the next step in your career within a supportive and high-performing team? We're looking for an Automation Engineer to join our Central Engineering Team and help drive the automation agenda across our Pontefract and Hellaby sites. What you'll be doing: As our Automation Engineer, you'll be at the heart of keeping our systems running smoothly, safely, and smartly. You'll play a key role in ensuring our automation and control systems are fully available, backed up, and continuously improving - while making sure the right safeguards, documentation, and change processes are in place. This is a hands-on, field-based role where you'll: Lead and support automation projects from concept through to full handover, including installation and commissioning Use your knowledge to contribute to Continuous Improvement (CI) initiatives, site efficiency, and system optimisation Be a key stakeholder in capital projects, collaborating cross-functionally to deliver technical solutions that support our broader business goals Work with operational technology infrastructure and energy management systems Support our Manufacturing Execution System (MES) for effective data collection and production insight Ensure our systems meet all compliance, legislative, and food safety requirements You'll work as part of a dynamic, forward-thinking team - with plenty of opportunities to grow, develop, and make a real impact. What's in it for you? We believe in giving back and making sure you're happy and thriving. Here's a taste of what we offer: 5% bonus scheme - with an excellent track record of over-achievement Comprehensive Healthcare Support - Access to a Medicash Health Cash Plan or Private Healthcare, including a Digital GP service, Best Doctors (Second Medical Opinion Service), and specialist Cancer Care for peace of mind when you need it most. KP Pension Plan - contribution matching up to 7% of your salary 25 days holiday + holiday buy scheme KP4ME - online benefits, discounts, prizes, competitions and information platform with access to mental, physical and financial wellbeing information and tools Who are we? Glad you asked! We're KP Snacks, proud to be part of the Intersnack family. Picture this: over 15,000 of us, spread across more than 30 countries, all working together to create the snacks you love. From Hula Hoops to McCoy's, we're the team behind your favourite munchies. Here in the UK, we're about 2,400 strong, spread across seven factories and our Slough HQ. But don't let our size fool you - we're as close-knit as they come. We believe in speaking our minds, celebrating our differences, and pushing boundaries together. Diversity isn't just a buzzword for us. We're on a mission to create a workplace where everyone belongs. So, even if you don't tick every box, we want to hear from you! Your unique perspective could be just what we need. Also, if there's anything we can do to make this process easier for you, just give us a shout. We'd love to hear from you if you bring a solid automation background and hands-on experience in a manufacturing setting. You'll need: Qualifications & Background: HNC or above in an engineering discipline, or time-served apprenticeship with strong practical experience A background in automation engineering - ideally within food manufacturing or FMCG A solid foundation in electrical engineering and control systems Technical Experience: Siemens TIA Portal (essential) Other PLC systems such as GX Works, CX Programmer, Rockwell Automation MES platforms and data collection systems Operational technology and energy management systems Project & CI Experience: Demonstrated experience in project engineering and management Involvement in maintenance and continuous improvement programmes Familiarity with quality management systems and legislative/food safety compliance Comfortable with budgeting, CapEx processes, and procurement
IT Security & Compliance Lead Chesterfield 50,000 to 55,000+ Excellent Benefits Your new company Hays Technology are recruiting for an Information Security & Compliance Lead to join a large public sector organisation based in the Chesterfield area. You will be reporting to the Head of Digital, Data & Technology. This is a new role to establish and make your own. Your new role In your new role, you will be responsible for ensuring the security and protection of the organisation's information systems, networks, and data, whilst playing a critical role in developing and implementing information security strategies, policies, and procedures to safeguard the organisation's digital assets and mitigating potential risks. You will oversee information security, compliance, and risk management practices based on industry-accepted information security and risk management frameworks, whilst establishing and maintaining an incident response plan, including incident detection, response, investigation, and resolution, to minimise the impact of security incidents. What you'll need to succeed Demonstrable experience of implementing and maintaining information security frameworks e.g. ISO27001 within a medium/large sized public sector organisation Leadership and team management capability, with the ability to motivate and inspire a team as things progress Comprehensive knowledge of Information Security Management Systems with the ability to scope, design, and implement such systems Strong ICT infrastructure, application, and cloud/SaaS technical skills would be advantageous Evidenced knowledge and understanding of ISO(phone number removed), ITIL, and Prince 2 management practices Ability to lead the workforce, increasing their skills and knowledge in relation to information security What you'll get in return This exciting position is paying between 50,000 and 55,000 and offers an excellent work life balance including: generous annual leave, hybrid working, a public sector employer contribution pension scheme, flexibility, training, and development opportunities. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
22/06/2025
Full time
IT Security & Compliance Lead Chesterfield 50,000 to 55,000+ Excellent Benefits Your new company Hays Technology are recruiting for an Information Security & Compliance Lead to join a large public sector organisation based in the Chesterfield area. You will be reporting to the Head of Digital, Data & Technology. This is a new role to establish and make your own. Your new role In your new role, you will be responsible for ensuring the security and protection of the organisation's information systems, networks, and data, whilst playing a critical role in developing and implementing information security strategies, policies, and procedures to safeguard the organisation's digital assets and mitigating potential risks. You will oversee information security, compliance, and risk management practices based on industry-accepted information security and risk management frameworks, whilst establishing and maintaining an incident response plan, including incident detection, response, investigation, and resolution, to minimise the impact of security incidents. What you'll need to succeed Demonstrable experience of implementing and maintaining information security frameworks e.g. ISO27001 within a medium/large sized public sector organisation Leadership and team management capability, with the ability to motivate and inspire a team as things progress Comprehensive knowledge of Information Security Management Systems with the ability to scope, design, and implement such systems Strong ICT infrastructure, application, and cloud/SaaS technical skills would be advantageous Evidenced knowledge and understanding of ISO(phone number removed), ITIL, and Prince 2 management practices Ability to lead the workforce, increasing their skills and knowledge in relation to information security What you'll get in return This exciting position is paying between 50,000 and 55,000 and offers an excellent work life balance including: generous annual leave, hybrid working, a public sector employer contribution pension scheme, flexibility, training, and development opportunities. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Role: Principle End User Services Engineer (NHS) Salary: Up to 61k Location: South Wales Overview We are currently working with a forward-thinking NHS entity who is seeking a strategic and technically proficient leader to head its End User Computing (EUC) and Microsoft 365 (M365) environments. This senior-level role will combine technical leadership, operational management , and strategic planning , delivering robust end user services across on-premises and cloud platforms. Key Responsibilities Lead the operational delivery and strategy for EUC services and M365 technologies. Manage teams responsible for infrastructure and end user technology services. Drive the adoption of best practices, automation, and cloud-native solutions to improve service agility and quality. Provide expert-level technical guidance across multiple technology stacks, including: Microsoft 365 (Exchange, SharePoint, Power Platform) Device management (Desktops, Mobile, Thin Clients) Identity & access services (Active Directory, Citrix, Endpoint Management) Ensure delivery of reliable, secure, and user-focused digital services. Collaborate across departments and vendors to manage service delivery in a multi-supplier environment. Essential Qualifications & Experience Advanced knowledge of EUC systems, typically supported by a postgraduate qualification or equivalent experience. ITIL Foundation certification. Demonstrated technical leadership in EUC and endpoint management within medium to large enterprises. Strong stakeholder engagement and vendor management skills. Proven experience delivering complex digital solutions and influencing enterprise-level strategy. Ability to communicate complex technical information clearly to diverse audiences. Desirable Attributes Formal leadership training (e.g., ILM Level 5 or equivalent). Relevant Microsoft certifications. Experience with public cloud environments, DevOps practices, and Agile methodologies. Background in delivering digital transformation and fostering high-trust, inclusive teams. Think this one's for you If you think this Principle End User Services Engineer opportunity is for you then please apply online. Yolk Public Sector & Not-for-Profit team works with organisations across the UK to fulfil their recruitment needs and to achieve their D&I objectives. We recruit temporary, contract and permanent hires for 1 off specialist needs or for volume campaigns. We support our applicants to navigate the public sector recruitment processes and secure their dream jobs. Yolk Recruitment is an equal opportunities employer and embraces diversity in our workforce. We employ the best people for the job at hand and actively encourage applications from all qualified candidates, regardless of gender, age, race, religion, sexual orientation, disability, educational background, parental status, gender identity or any other protected characteristic. We champion and celebrate diversity at Yolk allowing our team to bring their whole selves to work.
22/06/2025
Full time
Role: Principle End User Services Engineer (NHS) Salary: Up to 61k Location: South Wales Overview We are currently working with a forward-thinking NHS entity who is seeking a strategic and technically proficient leader to head its End User Computing (EUC) and Microsoft 365 (M365) environments. This senior-level role will combine technical leadership, operational management , and strategic planning , delivering robust end user services across on-premises and cloud platforms. Key Responsibilities Lead the operational delivery and strategy for EUC services and M365 technologies. Manage teams responsible for infrastructure and end user technology services. Drive the adoption of best practices, automation, and cloud-native solutions to improve service agility and quality. Provide expert-level technical guidance across multiple technology stacks, including: Microsoft 365 (Exchange, SharePoint, Power Platform) Device management (Desktops, Mobile, Thin Clients) Identity & access services (Active Directory, Citrix, Endpoint Management) Ensure delivery of reliable, secure, and user-focused digital services. Collaborate across departments and vendors to manage service delivery in a multi-supplier environment. Essential Qualifications & Experience Advanced knowledge of EUC systems, typically supported by a postgraduate qualification or equivalent experience. ITIL Foundation certification. Demonstrated technical leadership in EUC and endpoint management within medium to large enterprises. Strong stakeholder engagement and vendor management skills. Proven experience delivering complex digital solutions and influencing enterprise-level strategy. Ability to communicate complex technical information clearly to diverse audiences. Desirable Attributes Formal leadership training (e.g., ILM Level 5 or equivalent). Relevant Microsoft certifications. Experience with public cloud environments, DevOps practices, and Agile methodologies. Background in delivering digital transformation and fostering high-trust, inclusive teams. Think this one's for you If you think this Principle End User Services Engineer opportunity is for you then please apply online. Yolk Public Sector & Not-for-Profit team works with organisations across the UK to fulfil their recruitment needs and to achieve their D&I objectives. We recruit temporary, contract and permanent hires for 1 off specialist needs or for volume campaigns. We support our applicants to navigate the public sector recruitment processes and secure their dream jobs. Yolk Recruitment is an equal opportunities employer and embraces diversity in our workforce. We employ the best people for the job at hand and actively encourage applications from all qualified candidates, regardless of gender, age, race, religion, sexual orientation, disability, educational background, parental status, gender identity or any other protected characteristic. We champion and celebrate diversity at Yolk allowing our team to bring their whole selves to work.
Network Engineer, Abingdon, £45,000 - £55,000, plus car and bonus Our client are a leading IT Consultancy that prides itself on delivering efficient IT solutions to over four hundred sites nationwide, with a focus on exceptional customer service and lasting client relationships. Due to expansion, they are looking for a well-presented, customer-focused, and personable Network Engineer. You will play a crucial role in implementing and managing new projects and installations, providing on-site end-user support, and maintaining existing infrastructure. Your responsibilities will include problem analysis, documentation, and ensuring configurations are up to the highest standards. The responsibilities of the Network Engineer role are: Architecting scalable networking solutions based on individual business requirements. Creating network topologies and diagrams. Create recommendations for network hardware and software to improve service and profitability. Implementing new network technologies and upgrades. Monitoring network performance and identifying potential issues. Conduct problem analysis and investigation. Diagnosing and resolving complex problems. Ensure all systems are monitored and backed up at agreed intervals. Performing routine network maintenance checks. Provide/organise on-site end-user support. Implementing network security policies and best practices. Identifying and mitigating network vulnerabilities. Ensure security patches/firmware are tested and applied to maintain system security. Assessing network capacity and planning for future growth. Optimising network performance by analysing traffic patterns and making all necessary adjustments. The ideal Network Engineer will possess experience of the following: Cisco Expertise: In-depth knowledge of Cisco routers and switches Networking: TCP/IP connectivity and IT security expertise Firewall configuration, management and reporting (Fortinet) Windows Server Administration: 2016, 2019, and Server 2022 High-Level Communication Skills: Both written and verbal Virtualisation: Windows Hyper-V Active Directory/Azure AD Administration Windows/Microsoft focus: Azure, Office 365 & Intune Device Support: Windows 10/11 and Apple devices, experience with Intune, Apple, and Meraki MDM Backup Technologies and Disaster Recovery Microsoft SQL Server: Experience advantageous Benefits include: Company pension Employee discount Flexible schedule Private Health Care Group Life Eligible for profit-share after 12 months of continuous service MARS Recruitment is an equal opportunities employer and positively welcomes applications from suitably qualified applicants regardless of race, colour, sex, marital status, national origin, religion, age, disability, or any other protected status. Suitable candidates for the role will be contacted within 3 working days, unfortunately if you haven t heard back in this time your application has been unsuccessful at this time. MARS Recruitment is a specialist Engineering & IT recruiter working in partnership with companies across the UK and offers services of both an Employment Business (for Temporary/Contract roles) and an Employment Agency (for Permanent roles).
22/06/2025
Full time
Network Engineer, Abingdon, £45,000 - £55,000, plus car and bonus Our client are a leading IT Consultancy that prides itself on delivering efficient IT solutions to over four hundred sites nationwide, with a focus on exceptional customer service and lasting client relationships. Due to expansion, they are looking for a well-presented, customer-focused, and personable Network Engineer. You will play a crucial role in implementing and managing new projects and installations, providing on-site end-user support, and maintaining existing infrastructure. Your responsibilities will include problem analysis, documentation, and ensuring configurations are up to the highest standards. The responsibilities of the Network Engineer role are: Architecting scalable networking solutions based on individual business requirements. Creating network topologies and diagrams. Create recommendations for network hardware and software to improve service and profitability. Implementing new network technologies and upgrades. Monitoring network performance and identifying potential issues. Conduct problem analysis and investigation. Diagnosing and resolving complex problems. Ensure all systems are monitored and backed up at agreed intervals. Performing routine network maintenance checks. Provide/organise on-site end-user support. Implementing network security policies and best practices. Identifying and mitigating network vulnerabilities. Ensure security patches/firmware are tested and applied to maintain system security. Assessing network capacity and planning for future growth. Optimising network performance by analysing traffic patterns and making all necessary adjustments. The ideal Network Engineer will possess experience of the following: Cisco Expertise: In-depth knowledge of Cisco routers and switches Networking: TCP/IP connectivity and IT security expertise Firewall configuration, management and reporting (Fortinet) Windows Server Administration: 2016, 2019, and Server 2022 High-Level Communication Skills: Both written and verbal Virtualisation: Windows Hyper-V Active Directory/Azure AD Administration Windows/Microsoft focus: Azure, Office 365 & Intune Device Support: Windows 10/11 and Apple devices, experience with Intune, Apple, and Meraki MDM Backup Technologies and Disaster Recovery Microsoft SQL Server: Experience advantageous Benefits include: Company pension Employee discount Flexible schedule Private Health Care Group Life Eligible for profit-share after 12 months of continuous service MARS Recruitment is an equal opportunities employer and positively welcomes applications from suitably qualified applicants regardless of race, colour, sex, marital status, national origin, religion, age, disability, or any other protected status. Suitable candidates for the role will be contacted within 3 working days, unfortunately if you haven t heard back in this time your application has been unsuccessful at this time. MARS Recruitment is a specialist Engineering & IT recruiter working in partnership with companies across the UK and offers services of both an Employment Business (for Temporary/Contract roles) and an Employment Agency (for Permanent roles).
Prestigious opportunity for a Cyber Security Operations Engineer for an International market leading organisation. Following a period of significant growth and success, we are expanding the team in our Global Security Operations Centre and welcome your application! This is a hybrid role in a pioneering technology team, offering ongoing career development and training. The successful candidate will be required to undergo UK Security Clearance, therefore must be eligible. As one of our Cyber Security Operations Engineers, you will be responsible for:- Conducting security investigations and leading security incident responses, driving incident resolution Monitoring security systems and infrastructure to support the best performance and reliability Implementing and managing security tools and processes, to detect and mitigate threats Maintaining robust security feeds and ensuring data integrity Proactively looking for threats, working with level one analysts, affected teams and security vendors Identifying and implementing security process automation, continuously improving processes and tools Providing expertise to partnered security teams in the mitigation of threats Communicate complex technical information clearly and concisely to both technical and non-technical audiences Collaborating with partner security teams to bolster support of the organisation's security infrastructure If you possess a combination of some of the following skills, then LETS TALK! Expertise in an operational Security Operations Centre Previous experience as a Cyber Security Operations Engineer Hands-on experience in an incident response role utilising CrowdStrike Experience developing and delivering on incident and program status Familiar with threat hunting, leveraging intelligence data to proactively find and iteratively investigate suspicious behaviour across networks and systems Experience analysing network and host-based security events System Administration with either Microsoft Windows or Linux Understanding CLI shells such as PowerShell or Bash Security Log infrastructure configuration such as Windows Event Forwarding (WEF) or syslog Knowledge of an interpreted language such as Python, Perl, or Ruby Operating systems, file systems, and memory structures on Windows, MacOS and Linux Knowledge of networking technologies, specifically TCP/IP and the related protocols Understanding of networks, operating systems, and architecture and how they affect the security of an organisation In return, you will be rewarded with an enviable benefits package, hybrid working and ongoing career development. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
22/06/2025
Full time
Prestigious opportunity for a Cyber Security Operations Engineer for an International market leading organisation. Following a period of significant growth and success, we are expanding the team in our Global Security Operations Centre and welcome your application! This is a hybrid role in a pioneering technology team, offering ongoing career development and training. The successful candidate will be required to undergo UK Security Clearance, therefore must be eligible. As one of our Cyber Security Operations Engineers, you will be responsible for:- Conducting security investigations and leading security incident responses, driving incident resolution Monitoring security systems and infrastructure to support the best performance and reliability Implementing and managing security tools and processes, to detect and mitigate threats Maintaining robust security feeds and ensuring data integrity Proactively looking for threats, working with level one analysts, affected teams and security vendors Identifying and implementing security process automation, continuously improving processes and tools Providing expertise to partnered security teams in the mitigation of threats Communicate complex technical information clearly and concisely to both technical and non-technical audiences Collaborating with partner security teams to bolster support of the organisation's security infrastructure If you possess a combination of some of the following skills, then LETS TALK! Expertise in an operational Security Operations Centre Previous experience as a Cyber Security Operations Engineer Hands-on experience in an incident response role utilising CrowdStrike Experience developing and delivering on incident and program status Familiar with threat hunting, leveraging intelligence data to proactively find and iteratively investigate suspicious behaviour across networks and systems Experience analysing network and host-based security events System Administration with either Microsoft Windows or Linux Understanding CLI shells such as PowerShell or Bash Security Log infrastructure configuration such as Windows Event Forwarding (WEF) or syslog Knowledge of an interpreted language such as Python, Perl, or Ruby Operating systems, file systems, and memory structures on Windows, MacOS and Linux Knowledge of networking technologies, specifically TCP/IP and the related protocols Understanding of networks, operating systems, and architecture and how they affect the security of an organisation In return, you will be rewarded with an enviable benefits package, hybrid working and ongoing career development. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Your new company Hays Technology are recruiting for a Regional IT Manager on a permanent basis to join a growing organisation in the Education sector in the West Yorkshire area. Your new role In your new role, you will be supporting and managing the West Yorkshire infrastructure and support service, whilst establishing best practice, procedures, and processes within the different sites. You will be a point of escalation for the IT issues they face, providing 2nd line support of technical issues, and supporting the Head of IT on the development of the II strategy, ensuring the organisation's resources and services are fit for purpose and support future development. What you'll need to succeed Track record of business change delivery in an IT environment Experience of leading IT teams of over 10 staff A broad technical background across IT support and infrastructure technology is required Technically competent with Active Directory, Virtualisation, Cloud Services and Networks Strong stakeholder management skills with both technical and non-technical audiences Experience of IT in an education setting is required What you'll get in return This exciting position is paying between 38,000 and 44,700 negotiable on experience and offers an excellent work life balance including: remote working, great annual leave allowance, public sector employer contribution pension scheme, flexibility, training, and development opportunities. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
22/06/2025
Full time
Your new company Hays Technology are recruiting for a Regional IT Manager on a permanent basis to join a growing organisation in the Education sector in the West Yorkshire area. Your new role In your new role, you will be supporting and managing the West Yorkshire infrastructure and support service, whilst establishing best practice, procedures, and processes within the different sites. You will be a point of escalation for the IT issues they face, providing 2nd line support of technical issues, and supporting the Head of IT on the development of the II strategy, ensuring the organisation's resources and services are fit for purpose and support future development. What you'll need to succeed Track record of business change delivery in an IT environment Experience of leading IT teams of over 10 staff A broad technical background across IT support and infrastructure technology is required Technically competent with Active Directory, Virtualisation, Cloud Services and Networks Strong stakeholder management skills with both technical and non-technical audiences Experience of IT in an education setting is required What you'll get in return This exciting position is paying between 38,000 and 44,700 negotiable on experience and offers an excellent work life balance including: remote working, great annual leave allowance, public sector employer contribution pension scheme, flexibility, training, and development opportunities. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Opus People Solutions Ltd
Northampton, Northamptonshire
Job Title: Cyber Security Manager Location: Flexible Hybrid Working - Around 2 days in the office at NNC Rate of Pay: 400 per day Umbrella OR PAYE 311.12 per day PAYE Working Hours: Full time - 37 hours per week Type: Temporary role - Inside IR35 - Up to 9 months Opus People Solutions are working with North Northamptonshire Council to recruit for a Cyber Security Manager. Purpose of the job North Northamptonshire Council is going through a period of large-scale strategy and transformation to bring together our estates as well as create world leading services for our citizens. We have an ambition to create brilliant and modernised services; to use modern platforms and infrastructure; and to make the best out of our investments in our technology and teams. This is a vital role in that journey, responsible for ensuring that we design and implement security right from the beginning of our journey, mitigating and managing technical risks to data and the organisation. This role is responsible to the Chief Information Officer of North Northants Council for: Providing expert advice on the selection, design, justification, implementation and operation of information security controls and management strategies to maintain the confidentiality, integrity, availability, accountability and relevant compliance of information systems. Provide leadership in shaping and delivering our cyber security strategy, the design of our products and services, baking security into our standards and practice. This should be achieved alongside an expert balance in the management of information governance and controls to support the organisation's ambition to be digitally flexible. Convey the value of security across the council, working with stakeholders at all levels to ensure that security is embedded and part of the organisation's ethos. Ensure the organisation adheres to legal and best practice standards for security and leads on technical audits for the Council. Supporting our digital approach and outcomes to impact residents and businesses through organisational strategy. Role Responsibilities Direct responsibility for the leadership and development of enterprise-wide security architecture and processes which ensure that the strategic application of security is embedded in the organisation. Working closely with our DPO and information governance teams to shape our security stance on technology and information management. Working closely with colleagues in West Northamptonshire Council and partners to deliver our digital vision and roadmap. Reviewing our infrastructure and technology to analyse and assess vulnerabilities, in order to build and execute plans to mitigate these. Regularly monitoring and reviewing our cyber stance, in order to update our strategy in line with our organisational ambitions. Engage with senior and relevant stakeholders across the organisation to ensure that adequate measures are in place to support the integrity of the estate and data. Increasing security awareness within the organisation and developing approaches to support this. Maintaining up-to-date knowledge of emerging security trends and developments in areas of interest to the organisation and utilising new approaches to develop our strategy and align. Analyse results of investigations into complex or highly sensitive security violations or breaches and determine any modifications to standards and their implementation. Review supply chain assessments, new business proposals and planned technical changes and provide specialist guidance on security issues and implications. Enabling the organisation in the compliance of areas such as GDPR, PCI, PSN and working towards standards such as ISO27001. Developing and coaching the information security team and working closely with the Technology, Digital and Data management team. Ensuring the organisation is focused with adequate levels of patching, firewall configuration reviews and SIEM alerting. Hold our partners/suppliers to account for spend, performance and behaviour, including diversity within their teams. Maintain and input to the risk register in the technology service, documenting details of any or all risks and their progress to remediation or mitigation. Manage staff performance appropriately by providing constructive feedback and take action where performance falls below the expected standard. Participate/ work with external groups and stakeholders for the organisation such as NCSC, EMGWARP, auditors and accreditors as required. Person Specification Technical knowledge and experience Expert knowledge and understanding of security and system architectures; the relevant technologies, tools and platforms, best modern practice; industry trends and risks Certified Information Security Manager (CISM) or Certified Information Systems Security Professional (CISSP) certified. A good working knowledge of information security including ISO/ IEC 27001 Information Security Management Standard and Cyber essentials. A deep applied knowledge of agile ways of working Experience of working across multiple channels (some or all of digital content, digital tools, assisted digital, webchat, phone, face to face). Understanding of, and practical experience of applying GDPR, the Freedom of Information Act and other related legislation, standards and codes of practice. Knowledge of infrastructure concepts, protocols and standards, including Active Directory, group policies, various hosting options, SSL, SAN, business continuity and disaster recovery. High level of management, development and interpersonal skills. Expert in understanding the business environment of the organisation and closely associated organisations and the organisation's technical platforms. Expert in understanding the functional structure of businesses and other organisations; their mission, objectives, strategies and critical success factors. experience with managing technology suppliers and partner experience of developing services that takes account of the needs of diverse users. Skills and Abilities Ability to lead/action the organisation's cyber strategy and team. Ability to lead during times of great change. Ability to develop and get agreement for a strategy. Ability to flex delivery approaches depending on context. Passionate about building diverse teams and communities. A strong influencer, with the ability to persuade and negotiate with stakeholders of all levels, including CEO, directors and elected members, including communicating methodologies and projects to a diverse, non-expert audience, and leading on the team's remits, priorities and budget. Strong people management skills, with the ability to create a positive working environment in which equality and diversity are embedded in every aspect of the team's work and output, dignity at work is upheld and staff are empowered and motivated to achieve good outcomes. Shows the ability to delegate effectively, empowering others. For more information or to process your application for this role, please apply online now.
22/06/2025
Seasonal
Job Title: Cyber Security Manager Location: Flexible Hybrid Working - Around 2 days in the office at NNC Rate of Pay: 400 per day Umbrella OR PAYE 311.12 per day PAYE Working Hours: Full time - 37 hours per week Type: Temporary role - Inside IR35 - Up to 9 months Opus People Solutions are working with North Northamptonshire Council to recruit for a Cyber Security Manager. Purpose of the job North Northamptonshire Council is going through a period of large-scale strategy and transformation to bring together our estates as well as create world leading services for our citizens. We have an ambition to create brilliant and modernised services; to use modern platforms and infrastructure; and to make the best out of our investments in our technology and teams. This is a vital role in that journey, responsible for ensuring that we design and implement security right from the beginning of our journey, mitigating and managing technical risks to data and the organisation. This role is responsible to the Chief Information Officer of North Northants Council for: Providing expert advice on the selection, design, justification, implementation and operation of information security controls and management strategies to maintain the confidentiality, integrity, availability, accountability and relevant compliance of information systems. Provide leadership in shaping and delivering our cyber security strategy, the design of our products and services, baking security into our standards and practice. This should be achieved alongside an expert balance in the management of information governance and controls to support the organisation's ambition to be digitally flexible. Convey the value of security across the council, working with stakeholders at all levels to ensure that security is embedded and part of the organisation's ethos. Ensure the organisation adheres to legal and best practice standards for security and leads on technical audits for the Council. Supporting our digital approach and outcomes to impact residents and businesses through organisational strategy. Role Responsibilities Direct responsibility for the leadership and development of enterprise-wide security architecture and processes which ensure that the strategic application of security is embedded in the organisation. Working closely with our DPO and information governance teams to shape our security stance on technology and information management. Working closely with colleagues in West Northamptonshire Council and partners to deliver our digital vision and roadmap. Reviewing our infrastructure and technology to analyse and assess vulnerabilities, in order to build and execute plans to mitigate these. Regularly monitoring and reviewing our cyber stance, in order to update our strategy in line with our organisational ambitions. Engage with senior and relevant stakeholders across the organisation to ensure that adequate measures are in place to support the integrity of the estate and data. Increasing security awareness within the organisation and developing approaches to support this. Maintaining up-to-date knowledge of emerging security trends and developments in areas of interest to the organisation and utilising new approaches to develop our strategy and align. Analyse results of investigations into complex or highly sensitive security violations or breaches and determine any modifications to standards and their implementation. Review supply chain assessments, new business proposals and planned technical changes and provide specialist guidance on security issues and implications. Enabling the organisation in the compliance of areas such as GDPR, PCI, PSN and working towards standards such as ISO27001. Developing and coaching the information security team and working closely with the Technology, Digital and Data management team. Ensuring the organisation is focused with adequate levels of patching, firewall configuration reviews and SIEM alerting. Hold our partners/suppliers to account for spend, performance and behaviour, including diversity within their teams. Maintain and input to the risk register in the technology service, documenting details of any or all risks and their progress to remediation or mitigation. Manage staff performance appropriately by providing constructive feedback and take action where performance falls below the expected standard. Participate/ work with external groups and stakeholders for the organisation such as NCSC, EMGWARP, auditors and accreditors as required. Person Specification Technical knowledge and experience Expert knowledge and understanding of security and system architectures; the relevant technologies, tools and platforms, best modern practice; industry trends and risks Certified Information Security Manager (CISM) or Certified Information Systems Security Professional (CISSP) certified. A good working knowledge of information security including ISO/ IEC 27001 Information Security Management Standard and Cyber essentials. A deep applied knowledge of agile ways of working Experience of working across multiple channels (some or all of digital content, digital tools, assisted digital, webchat, phone, face to face). Understanding of, and practical experience of applying GDPR, the Freedom of Information Act and other related legislation, standards and codes of practice. Knowledge of infrastructure concepts, protocols and standards, including Active Directory, group policies, various hosting options, SSL, SAN, business continuity and disaster recovery. High level of management, development and interpersonal skills. Expert in understanding the business environment of the organisation and closely associated organisations and the organisation's technical platforms. Expert in understanding the functional structure of businesses and other organisations; their mission, objectives, strategies and critical success factors. experience with managing technology suppliers and partner experience of developing services that takes account of the needs of diverse users. Skills and Abilities Ability to lead/action the organisation's cyber strategy and team. Ability to lead during times of great change. Ability to develop and get agreement for a strategy. Ability to flex delivery approaches depending on context. Passionate about building diverse teams and communities. A strong influencer, with the ability to persuade and negotiate with stakeholders of all levels, including CEO, directors and elected members, including communicating methodologies and projects to a diverse, non-expert audience, and leading on the team's remits, priorities and budget. Strong people management skills, with the ability to create a positive working environment in which equality and diversity are embedded in every aspect of the team's work and output, dignity at work is upheld and staff are empowered and motivated to achieve good outcomes. Shows the ability to delegate effectively, empowering others. For more information or to process your application for this role, please apply online now.
Job Title: Sales Support Specialist / Pre Sales Support Specialist Location: Warrington / Runcorn Work Arrangement: Site Based Salary: 35,000 - 38,000 Benefits: Pension Scheme / Eye Care Scheme / Commission Plan / Funded Training About Us We deliver comprehensive networking and IT infrastructure solutions to a diverse range of sectors including hospitality, manufacturing, transport, retail, chemical, and the public sector. Our expertise includes enterprise networking, intent-based networking, wireless solutions, LAN/WAN, Passive Optical LAN, security, structured cabling, and modern workplace solutions. As a Cisco partner, we focus on creating secure, agile, and high-performance networks. Our mission is to optimise IT resources, reduce costs, and enhance operational efficiency for our clients. We are proud of our heritage, continued growth, and our prestigious end customers, ranging from SMEs to global brands. The Role of the Sales Support Specialist The Sales Support Specialist provides crucial, proactive administrative and organisational support to the sales team, ensuring smooth sales operations and client satisfaction. This role involves managing & coordinating pre-sales & sales activity, processing orders, handling enquiries and providing data and reports to support the sales team's efforts. Responsibilities of the Sales Support Specialist Administrative Support Order Processing: Entering new orders, updating existing orders, and ensuring accurate order fulfilment. Data Management: Maintaining and updating customer records in the CRM system and other systems, tracking sales activities, and generating reports. Administrative Tasks : Handling administrative tasks such as filing reports, preparing documents, and managing correspondence. Customer Support: Inquiry Handling: Answering customer inquiries via phone, email, or other channels. Problem Resolution: Working with the sales team to assist customers with problems and resolving issues related to quotations, orders or products. Follow-up: Following up with customers to ensure satisfaction and provide updates on their orders. Sales Support: Lead Management: Working with the BDM to manage sales leads, qualifying leads, and routing them to the appropriate sales representatives. Reporting: Providing data and reports to the sales team to track progress, identify trends, and improve sales strategies. Sales Process Support: Assisting with sales presentations, preparing quotes, and coordinating with sales teams. Required Skills: Communication Skills: Excellent verbal and written communication skills for interacting with customers and sales teams. Problem-Solving Skills: Ability to identify and resolve customer issues effectively. Organizational Skills: Strong organisational skills for managing multiple tasks and maintaining accurate records. Technical Skills: Proficiency in CRM systems, spreadsheets, and other relevant software. Interpersonal Skills: Ability to build relationships with customers and sales team members. Time Management Skills: Ability to prioritise tasks and meet deadlines. Attention to Detail: Accuracy in data entry and reporting. Why Join Us? Opportunity to Support our existing client portfolio of established global brands Commission Scheme: Quarterly bonuses. Career Progression: Clear career progression framework. Inclusive Environment: We value diversity and inclusivity. Ready to Apply? If you are a motivated and technically skilled sales professional with a passion for enterprise network solutions, we would love to hear from you. Apply today to join our team and help us deliver exceptional service and innovative solutions to our clients.
22/06/2025
Full time
Job Title: Sales Support Specialist / Pre Sales Support Specialist Location: Warrington / Runcorn Work Arrangement: Site Based Salary: 35,000 - 38,000 Benefits: Pension Scheme / Eye Care Scheme / Commission Plan / Funded Training About Us We deliver comprehensive networking and IT infrastructure solutions to a diverse range of sectors including hospitality, manufacturing, transport, retail, chemical, and the public sector. Our expertise includes enterprise networking, intent-based networking, wireless solutions, LAN/WAN, Passive Optical LAN, security, structured cabling, and modern workplace solutions. As a Cisco partner, we focus on creating secure, agile, and high-performance networks. Our mission is to optimise IT resources, reduce costs, and enhance operational efficiency for our clients. We are proud of our heritage, continued growth, and our prestigious end customers, ranging from SMEs to global brands. The Role of the Sales Support Specialist The Sales Support Specialist provides crucial, proactive administrative and organisational support to the sales team, ensuring smooth sales operations and client satisfaction. This role involves managing & coordinating pre-sales & sales activity, processing orders, handling enquiries and providing data and reports to support the sales team's efforts. Responsibilities of the Sales Support Specialist Administrative Support Order Processing: Entering new orders, updating existing orders, and ensuring accurate order fulfilment. Data Management: Maintaining and updating customer records in the CRM system and other systems, tracking sales activities, and generating reports. Administrative Tasks : Handling administrative tasks such as filing reports, preparing documents, and managing correspondence. Customer Support: Inquiry Handling: Answering customer inquiries via phone, email, or other channels. Problem Resolution: Working with the sales team to assist customers with problems and resolving issues related to quotations, orders or products. Follow-up: Following up with customers to ensure satisfaction and provide updates on their orders. Sales Support: Lead Management: Working with the BDM to manage sales leads, qualifying leads, and routing them to the appropriate sales representatives. Reporting: Providing data and reports to the sales team to track progress, identify trends, and improve sales strategies. Sales Process Support: Assisting with sales presentations, preparing quotes, and coordinating with sales teams. Required Skills: Communication Skills: Excellent verbal and written communication skills for interacting with customers and sales teams. Problem-Solving Skills: Ability to identify and resolve customer issues effectively. Organizational Skills: Strong organisational skills for managing multiple tasks and maintaining accurate records. Technical Skills: Proficiency in CRM systems, spreadsheets, and other relevant software. Interpersonal Skills: Ability to build relationships with customers and sales team members. Time Management Skills: Ability to prioritise tasks and meet deadlines. Attention to Detail: Accuracy in data entry and reporting. Why Join Us? Opportunity to Support our existing client portfolio of established global brands Commission Scheme: Quarterly bonuses. Career Progression: Clear career progression framework. Inclusive Environment: We value diversity and inclusivity. Ready to Apply? If you are a motivated and technically skilled sales professional with a passion for enterprise network solutions, we would love to hear from you. Apply today to join our team and help us deliver exceptional service and innovative solutions to our clients.
Business Development Manager - Highways Hybrid working Telent Technology Services Limited is a leading technology company and specialist in the design, build, operation, and maintenance of the UK's critical digital infrastructure, drawing on decades of experience in mission critical communications and technology. As the 'Business Development Manager - Highways' you will report to the 'Business Development Director, Highways' and be responsible for achieving new orders to meet agreed targets within Telent's Highways business. Focussing on Business Development and opportunity qualification activities that will result in achieving agreed growth targets through contract renewal & new customer acquisition. Leading virtual teams to achieve a well-defined financial and/or strategic objective. Ownership of an Account Plan and inputting to the Highways business' strategy, with an opportunity to define the markets, target contracts and customers that the business should attack to provide value-added, differentiated solutions and therefore secure profitable growth. The role involves working as part of a multi-disciplined, business winning team to secure new multi-million-pound business contracts from new customers as well as working with Operations to maintain and grow the revenues and relationships with our existing customers. You will be responsible for: - Maintaining Telent's sales relationship with existing customers and establishing relationships with new customers - The development of an opportunity pipeline that supports Telent Highways' growth aspirations. - The achievement of profitable orders from existing & new customers to agreed targets. - Providing written input for & contributing to the quality of our external output to Customers - proposals, presentations, bid submissions and marketing communications. - Keeping Telent's CRM system up to date with details of Accounts, Contacts & Opportunities - Directing Highways Marketing activities (advertising, press releases, trade shows etc) working with our Marketing department. - Maintaining and improving Telent's customer care and satisfaction scores. The role requires demonstrable experience and a proven track-record of managing key customer relationships (e.g. National Highways, Transport Scotland, Transport Infrastructure Ireland, Traffic Wales), achieving sales to ensure that you maintain and exceed sales growth targets, supporting sales and business development strategies. Through your contribution to delivering consistently high levels of customer service and by securing new profitable business, Telent's position in the UK Highways Sector will be assured. Typical deliverables for the role: - Ownership & development of profitable opportunities for new business with existing and new customers - Promoting the delivery of solutions-based sales opportunities that provide benefit to potential Customers - Working closely with Bidding & Technical resources to own the development and closure of your sales opportunities - Develop, manage & provide accurate orders forecast on a monthly basis. - Ownership of the Business Development activities in analysing the marketplace and competitor positions - Formulation and application of appropriate win-themes and sales strategies - The improvement in quality of Telent proposals to its customers - Contribution to the successful handover of orders between Sales and the Operational teams - Adherence to all Telent Sales and Bidding procedures - Providing feedback to the Engineering teams regarding potential new propositions being requested by the market. Business Operations Skills - Experience: - At least 10 years demonstrable Sales / Business Development experience and established contacts in the Highways Market - Experience of defining target markets and setting a strategy to secure business in that market - Experience of writing and reviewing winning answers to tender questions. Business Operations Skills - Qualifications: - Engineering background / HNC or higher qualification - Microsoft Office suite competent, familiar with operating cloud-based CRM systems - Full, clean driving license. - Financially astute with ability to create & interpret financial reports and models. Behavioural requirements: - Customer focussed - excellent communication and presentation skills, an ability to persuade and influence people at all levels. - Leadership - able to lead virtual teams to order success. - Personable - able to communicate and get along with people at all levels in an organisation. - Accountability - takes personal ownership of opportunities and is accountable for actions. - Organised & pro-active - drives to identify business & exceed targets in a structured way. What we offer: - Car or Car Allowance - 34 days holiday, including public holidays, plus the option to buy or sell five days each year - Company pension scheme - A range of family friendly policies - Occupational health support and wellbeing Portal - Discounts on Cinema, Restaurants and Shopping with Telent Reward scheme
20/06/2025
Full time
Business Development Manager - Highways Hybrid working Telent Technology Services Limited is a leading technology company and specialist in the design, build, operation, and maintenance of the UK's critical digital infrastructure, drawing on decades of experience in mission critical communications and technology. As the 'Business Development Manager - Highways' you will report to the 'Business Development Director, Highways' and be responsible for achieving new orders to meet agreed targets within Telent's Highways business. Focussing on Business Development and opportunity qualification activities that will result in achieving agreed growth targets through contract renewal & new customer acquisition. Leading virtual teams to achieve a well-defined financial and/or strategic objective. Ownership of an Account Plan and inputting to the Highways business' strategy, with an opportunity to define the markets, target contracts and customers that the business should attack to provide value-added, differentiated solutions and therefore secure profitable growth. The role involves working as part of a multi-disciplined, business winning team to secure new multi-million-pound business contracts from new customers as well as working with Operations to maintain and grow the revenues and relationships with our existing customers. You will be responsible for: - Maintaining Telent's sales relationship with existing customers and establishing relationships with new customers - The development of an opportunity pipeline that supports Telent Highways' growth aspirations. - The achievement of profitable orders from existing & new customers to agreed targets. - Providing written input for & contributing to the quality of our external output to Customers - proposals, presentations, bid submissions and marketing communications. - Keeping Telent's CRM system up to date with details of Accounts, Contacts & Opportunities - Directing Highways Marketing activities (advertising, press releases, trade shows etc) working with our Marketing department. - Maintaining and improving Telent's customer care and satisfaction scores. The role requires demonstrable experience and a proven track-record of managing key customer relationships (e.g. National Highways, Transport Scotland, Transport Infrastructure Ireland, Traffic Wales), achieving sales to ensure that you maintain and exceed sales growth targets, supporting sales and business development strategies. Through your contribution to delivering consistently high levels of customer service and by securing new profitable business, Telent's position in the UK Highways Sector will be assured. Typical deliverables for the role: - Ownership & development of profitable opportunities for new business with existing and new customers - Promoting the delivery of solutions-based sales opportunities that provide benefit to potential Customers - Working closely with Bidding & Technical resources to own the development and closure of your sales opportunities - Develop, manage & provide accurate orders forecast on a monthly basis. - Ownership of the Business Development activities in analysing the marketplace and competitor positions - Formulation and application of appropriate win-themes and sales strategies - The improvement in quality of Telent proposals to its customers - Contribution to the successful handover of orders between Sales and the Operational teams - Adherence to all Telent Sales and Bidding procedures - Providing feedback to the Engineering teams regarding potential new propositions being requested by the market. Business Operations Skills - Experience: - At least 10 years demonstrable Sales / Business Development experience and established contacts in the Highways Market - Experience of defining target markets and setting a strategy to secure business in that market - Experience of writing and reviewing winning answers to tender questions. Business Operations Skills - Qualifications: - Engineering background / HNC or higher qualification - Microsoft Office suite competent, familiar with operating cloud-based CRM systems - Full, clean driving license. - Financially astute with ability to create & interpret financial reports and models. Behavioural requirements: - Customer focussed - excellent communication and presentation skills, an ability to persuade and influence people at all levels. - Leadership - able to lead virtual teams to order success. - Personable - able to communicate and get along with people at all levels in an organisation. - Accountability - takes personal ownership of opportunities and is accountable for actions. - Organised & pro-active - drives to identify business & exceed targets in a structured way. What we offer: - Car or Car Allowance - 34 days holiday, including public holidays, plus the option to buy or sell five days each year - Company pension scheme - A range of family friendly policies - Occupational health support and wellbeing Portal - Discounts on Cinema, Restaurants and Shopping with Telent Reward scheme
Lead System Administrator - up to 47,000- Hybrid working (Taunton Based) The Opportunity Yolk Recruitment Public Sector & Not-for-Profit team are working with a valuable civil service organisation that is relatively unknown. Their specialised focus leads to very unique roles with a large scope for personal learning and development. We are supporting them to recruit a Lead System Administrator who has solid experience administering IT systems across Firewalls, Load Balancers, VPN's, wireless networks and LAN Infrastructure. This role will require Developed Vetting so the successful candidate will need to be a British National. What the Lead System Administrator will be doing . You will be leading on the design, configuration and deployment of networking and security solutions, providing support and administration for a variety of Technical Systems. Lead technical support and system administration for a multi-cloud environment (GCP, AWS and Azure) Provide technical support for VPN's, LAN's, Load Balancing, and Firewalls Conduct routine monitoring and analysis, including audit log evaluation and usage report evaluation across site, system and storage. Provide expertise and technical input to project work What the successful Lead System Administrator will bring to the team You will have strong technical engineering experience, working within Technical Systems environments, primarily with Firewalls, Load balancers, VPNs, wireless networks and LAN infrastructure. Expertise of system administration in a Multi-Cloud environment, having used GCP, Azure and AWS Expertise in Firewall and Fortinet Administration Demonstrable experience leading in a systems admin setting Here's What You'll Get in Return Salary of up to 47,000 Pension scheme with employer contributions up to 28% 5 days annual leave per year, increasing to 31.5 days after 5 years' service Minimum of 5 days learning and development to each employee per year Professional membership subscriptions, mentoring, and sector specific learning available to all Flexible working hours scheme with up to two days per month Flexi leave, paid special leave, career breaks, and unpaid leave Think this one's for you If you think this Lead System Administrator opportunity is for you then please apply online. Yolk Public Sector & Not-for-Profit team works with organisations across the UK to fulfil their recruitment needs and to achieve their D&I objectives. We recruit temporary, contract and permanent hires for 1 off specialist needs or for volume campaigns. We support our applicants to navigate the public sector recruitment processes and secure their dream jobs. Yolk Recruitment is an equal opportunities employer and embraces diversity in our workforce. We employ the best people for the job at hand and actively encourage applications from all qualified candidates, regardless of gender, age, race, religion, sexual orientation, disability, educational background, parental status, gender identity or any other protected characteristic. We champion and celebrate diversity at Yolk allowing our team to bring their whole selves to work.
20/06/2025
Full time
Lead System Administrator - up to 47,000- Hybrid working (Taunton Based) The Opportunity Yolk Recruitment Public Sector & Not-for-Profit team are working with a valuable civil service organisation that is relatively unknown. Their specialised focus leads to very unique roles with a large scope for personal learning and development. We are supporting them to recruit a Lead System Administrator who has solid experience administering IT systems across Firewalls, Load Balancers, VPN's, wireless networks and LAN Infrastructure. This role will require Developed Vetting so the successful candidate will need to be a British National. What the Lead System Administrator will be doing . You will be leading on the design, configuration and deployment of networking and security solutions, providing support and administration for a variety of Technical Systems. Lead technical support and system administration for a multi-cloud environment (GCP, AWS and Azure) Provide technical support for VPN's, LAN's, Load Balancing, and Firewalls Conduct routine monitoring and analysis, including audit log evaluation and usage report evaluation across site, system and storage. Provide expertise and technical input to project work What the successful Lead System Administrator will bring to the team You will have strong technical engineering experience, working within Technical Systems environments, primarily with Firewalls, Load balancers, VPNs, wireless networks and LAN infrastructure. Expertise of system administration in a Multi-Cloud environment, having used GCP, Azure and AWS Expertise in Firewall and Fortinet Administration Demonstrable experience leading in a systems admin setting Here's What You'll Get in Return Salary of up to 47,000 Pension scheme with employer contributions up to 28% 5 days annual leave per year, increasing to 31.5 days after 5 years' service Minimum of 5 days learning and development to each employee per year Professional membership subscriptions, mentoring, and sector specific learning available to all Flexible working hours scheme with up to two days per month Flexi leave, paid special leave, career breaks, and unpaid leave Think this one's for you If you think this Lead System Administrator opportunity is for you then please apply online. Yolk Public Sector & Not-for-Profit team works with organisations across the UK to fulfil their recruitment needs and to achieve their D&I objectives. We recruit temporary, contract and permanent hires for 1 off specialist needs or for volume campaigns. We support our applicants to navigate the public sector recruitment processes and secure their dream jobs. Yolk Recruitment is an equal opportunities employer and embraces diversity in our workforce. We employ the best people for the job at hand and actively encourage applications from all qualified candidates, regardless of gender, age, race, religion, sexual orientation, disability, educational background, parental status, gender identity or any other protected characteristic. We champion and celebrate diversity at Yolk allowing our team to bring their whole selves to work.
Your new company Working for a globally renowned financial organisation. Your new role Working at this globally renowned financial organisation, - there is a large process of upgrading databases and applications with a massive vendor collaboration have been in process with a decision now close. A re-platform is currently also under way. What you'll need to succeed Fantastic background working as a Data analyst or Bi Analyst. Strong experience with Power Bi for reporting - some experience with Power Automate highly desirable too! Experienced using JIRA - You are able to understand/ process data and adapt existing feeds into reporting. Some experience with Python/ Snowflake would be highly desirable. Exposure to Asana would be desirable. You worked on data/ infrastructure projects previously. Some financial services previous experience would be desirable. Excellent communication skillset. What you'll get in return Flexible working options available. Access to market leading technologies. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
20/06/2025
Contractor
Your new company Working for a globally renowned financial organisation. Your new role Working at this globally renowned financial organisation, - there is a large process of upgrading databases and applications with a massive vendor collaboration have been in process with a decision now close. A re-platform is currently also under way. What you'll need to succeed Fantastic background working as a Data analyst or Bi Analyst. Strong experience with Power Bi for reporting - some experience with Power Automate highly desirable too! Experienced using JIRA - You are able to understand/ process data and adapt existing feeds into reporting. Some experience with Python/ Snowflake would be highly desirable. Exposure to Asana would be desirable. You worked on data/ infrastructure projects previously. Some financial services previous experience would be desirable. Excellent communication skillset. What you'll get in return Flexible working options available. Access to market leading technologies. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Digital Transformation Lead Milton Keynes - hybrid (2.5 days in the office; 2 days one week, 3 days the next, rotating) Upto 86,500 base salary with excellent benefits to include: 10% bonus, 27 days annual leave plus bank holidays, paid parking and more! Our client is a multiple award-winning IT Cloud & Managed Services partner, run and privately owned by technologists at its very core; If you want to develop your career with a progressive company within the Private/Hybrid cloud space, this could be a great role for you! Are you a dynamic and experienced Technical Leader ready to drive IT transformation within a Managed Service Provider (MSP) environment? We are seeking a strategic and hands-on leader to oversee the end-to-end delivery and operational management of IT infrastructure services across our diverse client base. One of their major clients is based in the USA, so occasional travel will be required. Additionally, you should be prepared to participate in calls outside of 'typical' UK working hours. About the Role: As IT Transformation Lead, you will: Lead and evolve our support operations, ensuring consistently excellent service delivery. Blend deep technical knowledge in Microsoft infrastructure with operational leadership. Serve as a technical leader and escalation point for infrastructure projects and operational support. Mentor engineers and engage directly with clients to deliver exceptional service. Key Responsibilities: Operational Leadership: Lead day-to-day operations, improve support processes, and ensure adherence to SLAs and KPIs. Lead a multidisciplinary technical team, including Wintel engineers, cloud specialists and client engineers where required. Client & Service Delivery Management: Build strong relationships with key stakeholders, providing strategic guidance and operational oversight. Collaborate with account managers and project teams to align technical services with contractual commitments and business needs. Technical Leadership & Strategy: Lead infrastructure upgrade and migration projects, ensuring systems are secure, patched, and compliant. Oversee Microsoft 365 Security & Compliance technologies including Defender, Purview, and Conditional Access. People & Process: Mentor engineers, evaluate skills and training needs, and support career development. Education and Experience: The ideal candidate will have: Leadership experience in technical operations or infrastructure delivery, preferably within an MSP. Deep knowledge of Windows Server, Active Directory, Azure services, Microsoft Intune, and Microsoft 365 security & compliance platforms. Strong experience managing SLAs, escalations, and incident/problem workflows. Familiarity with ITIL frameworks and ISO compliant environments. Preferred Qualifications: Microsoft certifications (e.g., Azure Administrator/Architect, Windows Server, M365 Security). Experience with monitoring tools and backup/recovery systems (e.g., Veeam, Commvault, SolarWinds). Experience with Agile delivery and/or PRINCE2 methodologies. Broad understanding of IT technologies including networking, virtualisation, and other infrastructure components. Person Specification: Forward-thinking strategist and hands-on technical leader. Strong leadership and team mentoring skills. Proactive, client-first mindset with a passion for operational excellence. Ability to thrive in a fast-paced, multi-client MSP environment. Collaborative approach with the ability to challenge the status quo. Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment. Tate is acting as an Employment Business in relation to this vacancy. Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application.
20/06/2025
Full time
Digital Transformation Lead Milton Keynes - hybrid (2.5 days in the office; 2 days one week, 3 days the next, rotating) Upto 86,500 base salary with excellent benefits to include: 10% bonus, 27 days annual leave plus bank holidays, paid parking and more! Our client is a multiple award-winning IT Cloud & Managed Services partner, run and privately owned by technologists at its very core; If you want to develop your career with a progressive company within the Private/Hybrid cloud space, this could be a great role for you! Are you a dynamic and experienced Technical Leader ready to drive IT transformation within a Managed Service Provider (MSP) environment? We are seeking a strategic and hands-on leader to oversee the end-to-end delivery and operational management of IT infrastructure services across our diverse client base. One of their major clients is based in the USA, so occasional travel will be required. Additionally, you should be prepared to participate in calls outside of 'typical' UK working hours. About the Role: As IT Transformation Lead, you will: Lead and evolve our support operations, ensuring consistently excellent service delivery. Blend deep technical knowledge in Microsoft infrastructure with operational leadership. Serve as a technical leader and escalation point for infrastructure projects and operational support. Mentor engineers and engage directly with clients to deliver exceptional service. Key Responsibilities: Operational Leadership: Lead day-to-day operations, improve support processes, and ensure adherence to SLAs and KPIs. Lead a multidisciplinary technical team, including Wintel engineers, cloud specialists and client engineers where required. Client & Service Delivery Management: Build strong relationships with key stakeholders, providing strategic guidance and operational oversight. Collaborate with account managers and project teams to align technical services with contractual commitments and business needs. Technical Leadership & Strategy: Lead infrastructure upgrade and migration projects, ensuring systems are secure, patched, and compliant. Oversee Microsoft 365 Security & Compliance technologies including Defender, Purview, and Conditional Access. People & Process: Mentor engineers, evaluate skills and training needs, and support career development. Education and Experience: The ideal candidate will have: Leadership experience in technical operations or infrastructure delivery, preferably within an MSP. Deep knowledge of Windows Server, Active Directory, Azure services, Microsoft Intune, and Microsoft 365 security & compliance platforms. Strong experience managing SLAs, escalations, and incident/problem workflows. Familiarity with ITIL frameworks and ISO compliant environments. Preferred Qualifications: Microsoft certifications (e.g., Azure Administrator/Architect, Windows Server, M365 Security). Experience with monitoring tools and backup/recovery systems (e.g., Veeam, Commvault, SolarWinds). Experience with Agile delivery and/or PRINCE2 methodologies. Broad understanding of IT technologies including networking, virtualisation, and other infrastructure components. Person Specification: Forward-thinking strategist and hands-on technical leader. Strong leadership and team mentoring skills. Proactive, client-first mindset with a passion for operational excellence. Ability to thrive in a fast-paced, multi-client MSP environment. Collaborative approach with the ability to challenge the status quo. Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment. Tate is acting as an Employment Business in relation to this vacancy. Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application.
Job Title: 2nd Line Team Leader Location: Manchester Salary: £37,000 per annum plus benefits (including an 18% contributory pension) Working Conditions Hybrid (2 Days on site, 3 days from home) Futures are a leading digital recruitment partner for Public Sector organisations across the UK. We support most local authorities, a variety of NHS and Police organisations, not to mention central government and Defense institutions. We are currently supporting policing and security operations in Greater Manchester as the city looks to transform its digital landscape and improve the level of service provided to the citizens of Greater Manchester. If you have a first class background in IT Support and a passion for improving the lives of the local community, we would love to talk to you. Role Purpose Lead the 2nd Line Support Team in delivering high-level technical support across the organisation s various IT systems. Ensure effective administration, planning, and collaboration with internal teams and third-party providers, aligning with agreed Service Level Agreements (SLAs) and strategic IT goals. Key Responsibilities Team Leadership & Service Delivery Manage day-to-day operations of the 3rd Line Support Team to ensure timely resolution of incidents and service requests. Forecast demand and allocate resources with Service Introduction and Change Management leads. Define and maintain 3rd Line policies and SLAs in line with the organisation s IT and Digital strategy. Provide technical oversight and resolve complex system issues to ensure availability and performance. Oversee patch management, system monitoring, and secure configuration of systems. Systems & Infrastructure Administration Oversee administration of inhouse systems and residual infrastructure. Monitor antivirus, malware, and storage solutions; respond to security events and system audits. Ensure secure remote and on-site access to infrastructure by third parties. Coordinate hardware and infrastructure upgrades in collaboration with suppliers. Supplier & Service Integration Collaborate with Managed Service Providers to ensure delivery of installations, maintenance, and incident resolution. Ensure compliance with Service Integration and Management (SIAM) standards across vendors. Maintain accurate documentation and knowledge bases for service continuity. Collaboration & Stakeholder Engagement Work with departments and Specialist Units to align IT services with operational needs. Represent the Support Lead in cross-functional meetings and projects. Escalate performance concerns and provide support in audits, investigations, and strategic planning. Security, Risk & Business Continuity Enforce IT security policies, manage risk, and oversee secure equipment decommissioning. Ensure all system changes comply with service continuity and security protocols. Contribute to service recovery and long-term risk mitigation strategies. Budget & Governance Manage 3rd line support budget, including forecasting and expenditure tracking. Support the overall IT and Digital budget planning through reporting and performance insights. Drive continuous improvement initiatives and contribute to governance forums. Qualifications & Experience Essential: Degree or equivalent experience in IT. Extensive experience in senior technical support and team leadership roles. Proven ability to manage complex vendor relationships and conflicting priorities. Experience with Microsoft technologies, end-user and infrastructure hardware, network storage, and software packaging. Strong track record in implementing processes, service standards, and managing technical evaluations. Desirable: ITIL V4 Foundation Certification. Knowledge of radio systems and secure communications networks. Key Skills Strong leadership, people management, and decision-making skills. Excellent communication, stakeholder engagement, and problem-solving abilities. Proficiency with Microsoft Office, SharePoint, and ITSM tools. High adaptability, analytical thinking, and commitment to ongoing development. Reports to: Support Lead Direct Reports: 2nd Line Support Operators
20/06/2025
Full time
Job Title: 2nd Line Team Leader Location: Manchester Salary: £37,000 per annum plus benefits (including an 18% contributory pension) Working Conditions Hybrid (2 Days on site, 3 days from home) Futures are a leading digital recruitment partner for Public Sector organisations across the UK. We support most local authorities, a variety of NHS and Police organisations, not to mention central government and Defense institutions. We are currently supporting policing and security operations in Greater Manchester as the city looks to transform its digital landscape and improve the level of service provided to the citizens of Greater Manchester. If you have a first class background in IT Support and a passion for improving the lives of the local community, we would love to talk to you. Role Purpose Lead the 2nd Line Support Team in delivering high-level technical support across the organisation s various IT systems. Ensure effective administration, planning, and collaboration with internal teams and third-party providers, aligning with agreed Service Level Agreements (SLAs) and strategic IT goals. Key Responsibilities Team Leadership & Service Delivery Manage day-to-day operations of the 3rd Line Support Team to ensure timely resolution of incidents and service requests. Forecast demand and allocate resources with Service Introduction and Change Management leads. Define and maintain 3rd Line policies and SLAs in line with the organisation s IT and Digital strategy. Provide technical oversight and resolve complex system issues to ensure availability and performance. Oversee patch management, system monitoring, and secure configuration of systems. Systems & Infrastructure Administration Oversee administration of inhouse systems and residual infrastructure. Monitor antivirus, malware, and storage solutions; respond to security events and system audits. Ensure secure remote and on-site access to infrastructure by third parties. Coordinate hardware and infrastructure upgrades in collaboration with suppliers. Supplier & Service Integration Collaborate with Managed Service Providers to ensure delivery of installations, maintenance, and incident resolution. Ensure compliance with Service Integration and Management (SIAM) standards across vendors. Maintain accurate documentation and knowledge bases for service continuity. Collaboration & Stakeholder Engagement Work with departments and Specialist Units to align IT services with operational needs. Represent the Support Lead in cross-functional meetings and projects. Escalate performance concerns and provide support in audits, investigations, and strategic planning. Security, Risk & Business Continuity Enforce IT security policies, manage risk, and oversee secure equipment decommissioning. Ensure all system changes comply with service continuity and security protocols. Contribute to service recovery and long-term risk mitigation strategies. Budget & Governance Manage 3rd line support budget, including forecasting and expenditure tracking. Support the overall IT and Digital budget planning through reporting and performance insights. Drive continuous improvement initiatives and contribute to governance forums. Qualifications & Experience Essential: Degree or equivalent experience in IT. Extensive experience in senior technical support and team leadership roles. Proven ability to manage complex vendor relationships and conflicting priorities. Experience with Microsoft technologies, end-user and infrastructure hardware, network storage, and software packaging. Strong track record in implementing processes, service standards, and managing technical evaluations. Desirable: ITIL V4 Foundation Certification. Knowledge of radio systems and secure communications networks. Key Skills Strong leadership, people management, and decision-making skills. Excellent communication, stakeholder engagement, and problem-solving abilities. Proficiency with Microsoft Office, SharePoint, and ITSM tools. High adaptability, analytical thinking, and commitment to ongoing development. Reports to: Support Lead Direct Reports: 2nd Line Support Operators
IT Deployment Specialist - Windows 11 & Mobile Device Rollout West Malling Hours - 37 hours per week Monday - Friday between 8.00 am - 6.00 pm. Huntress Recruitment is proud to be partnering with a leading organisation embarking on a critical IT transformation project. Our client is looking for an IT Deployment Specialists to support the rollout of Windows 11 and upgrade their Mobile Device Management (MDM) infrastructure across the business. This is a hands-on, field-based role ideal for candidates with solid IT support experience and a passion for delivering smooth technical transitions for end-users. Key Responsibilities Windows 11 Deployment & Upgrade Physically replace outdated desktops and laptops with new Windows 11 devices. Install and configure Windows 11, ensuring a seamless user experience. Deploy temporary loan equipment during upgrade periods. Migrate applications, user data, and settings efficiently and accurately. Mobile Device Deployment & MDM Migration Replace legacy mobile phones with new handsets, set up to company standards. Migrate existing devices to a new MDM solution. Deliver basic guidance to users on using new or upgraded devices. Documentation & Asset Management Log all work undertaken into the IT Service Management (ITSM) system. Maintain accurate records of all hardware and software assets involved. Record issues and resolutions clearly for knowledge sharing. User Support & Communication Provide clear, user-friendly communication during deployments. Offer first-line support for minor technical issues post-deployment. Escalate more complex problems to the core IT Support team. About You We're looking for proactive, hands-on IT professionals who thrive in a fast-paced environment and are confident dealing directly with end-users. You'll be a key part of ensuring this high-profile project is delivered successfully and on time. Essential Skills & Experience: Strong experience with Windows OS installations and configurations. Familiarity with device imaging and deployment tools. Experience supporting and setting up mobile devices and MDM solutions. Excellent interpersonal and communication skills. Strong documentation and record-keeping ability. Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles. We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender. As an organisation, we encourage applications from all backgrounds and will ensure measures are met when required, to allow a fair process throughout. PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.
20/06/2025
Seasonal
IT Deployment Specialist - Windows 11 & Mobile Device Rollout West Malling Hours - 37 hours per week Monday - Friday between 8.00 am - 6.00 pm. Huntress Recruitment is proud to be partnering with a leading organisation embarking on a critical IT transformation project. Our client is looking for an IT Deployment Specialists to support the rollout of Windows 11 and upgrade their Mobile Device Management (MDM) infrastructure across the business. This is a hands-on, field-based role ideal for candidates with solid IT support experience and a passion for delivering smooth technical transitions for end-users. Key Responsibilities Windows 11 Deployment & Upgrade Physically replace outdated desktops and laptops with new Windows 11 devices. Install and configure Windows 11, ensuring a seamless user experience. Deploy temporary loan equipment during upgrade periods. Migrate applications, user data, and settings efficiently and accurately. Mobile Device Deployment & MDM Migration Replace legacy mobile phones with new handsets, set up to company standards. Migrate existing devices to a new MDM solution. Deliver basic guidance to users on using new or upgraded devices. Documentation & Asset Management Log all work undertaken into the IT Service Management (ITSM) system. Maintain accurate records of all hardware and software assets involved. Record issues and resolutions clearly for knowledge sharing. User Support & Communication Provide clear, user-friendly communication during deployments. Offer first-line support for minor technical issues post-deployment. Escalate more complex problems to the core IT Support team. About You We're looking for proactive, hands-on IT professionals who thrive in a fast-paced environment and are confident dealing directly with end-users. You'll be a key part of ensuring this high-profile project is delivered successfully and on time. Essential Skills & Experience: Strong experience with Windows OS installations and configurations. Familiarity with device imaging and deployment tools. Experience supporting and setting up mobile devices and MDM solutions. Excellent interpersonal and communication skills. Strong documentation and record-keeping ability. Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles. We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender. As an organisation, we encourage applications from all backgrounds and will ensure measures are met when required, to allow a fair process throughout. PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.
Summary: We are seeking an experienced and strategic Network Security Architect to design secure, scalable, and resilient network architectures across the enterprise. The ideal candidate will possess deep knowledge of : Traditional network infrastructure - LAN; WAN; WIFI etc Cybersecurity including Zero Trust Architecture Cloud Security Architecture Be capable of aligning security controls with business objectives and compliance requirements. Key Responsibilities: Lead the design and implementation of secure network architectures for on-premises, cloud, and hybrid environments. Define network security standards, frameworks, and policies aligned with industry best practices (e.g., NIST, ISO 27001, CIS). Develop and maintain secure designs for firewalls, VPNs, intrusion prevention systems (IPS/IDS), network segmentation, and zero trust network access (ZTNA). Collaborate with IT, cloud, and cybersecurity teams to ensure secure integration across systems and applications. Lead architectural reviews and assurance of designs working with System Integrators & partner resources. Conduct threat modeling and risk assessments on network infrastructure and recommend mitigations. Support incident response teams during network-related security incidents and perform root cause analysis. Evaluate and recommend security tools and technologies, and stay informed on emerging threats and vulnerabilities. Required Skills and Qualifications: Proven experience as a Network Security Architect or in a senior network security engineering role. Experience with Cisco LAN; WAN technologies Experience with Zscaler or equivalent to drive toward Zero Trust In-depth knowledge of network protocols, routing, switching, DNS, DHCP, and encryption standards. Strong hands-on experience with network security solutions such as firewalls (e.g., Palo Alto, Fortinet, Cisco ASA), NAC, IPS/IDS, and SD-WAN. Understanding of Zero Trust Architecture, microsegmentation, and secure cloud networking (e.g., Azure, AWS, GCP). Experience with security information and event management (SIEM), threat intelligence, and vulnerability management. Excellent communication and documentation skills, with the ability to influence and educate stakeholders. Relevant certifications strongly preferred (e.g., CISSP, CCNP Security, CCIE Security, GIAC, Azure/AWS security certs). Disclaimer: This vacancy is being advertised by either Advanced Resource Managers Limited, Advanced Resource Managers IT Limited or Advanced Resource Managers Engineering Limited ("ARM"). ARM is a specialist talent acquisition and management consultancy. We provide technical contingency recruitment and a portfolio of more complex resource solutions. Our specialist recruitment divisions cover the entire technical arena, including some of the most economically and strategically important industries in the UK and the world today. We will never send your CV without your permission. Where the role is marked as Outside IR35 in the advertisement this is subject to receipt of a final Status Determination Statement from the end Client and may be subject to change.
20/06/2025
Contractor
Summary: We are seeking an experienced and strategic Network Security Architect to design secure, scalable, and resilient network architectures across the enterprise. The ideal candidate will possess deep knowledge of : Traditional network infrastructure - LAN; WAN; WIFI etc Cybersecurity including Zero Trust Architecture Cloud Security Architecture Be capable of aligning security controls with business objectives and compliance requirements. Key Responsibilities: Lead the design and implementation of secure network architectures for on-premises, cloud, and hybrid environments. Define network security standards, frameworks, and policies aligned with industry best practices (e.g., NIST, ISO 27001, CIS). Develop and maintain secure designs for firewalls, VPNs, intrusion prevention systems (IPS/IDS), network segmentation, and zero trust network access (ZTNA). Collaborate with IT, cloud, and cybersecurity teams to ensure secure integration across systems and applications. Lead architectural reviews and assurance of designs working with System Integrators & partner resources. Conduct threat modeling and risk assessments on network infrastructure and recommend mitigations. Support incident response teams during network-related security incidents and perform root cause analysis. Evaluate and recommend security tools and technologies, and stay informed on emerging threats and vulnerabilities. Required Skills and Qualifications: Proven experience as a Network Security Architect or in a senior network security engineering role. Experience with Cisco LAN; WAN technologies Experience with Zscaler or equivalent to drive toward Zero Trust In-depth knowledge of network protocols, routing, switching, DNS, DHCP, and encryption standards. Strong hands-on experience with network security solutions such as firewalls (e.g., Palo Alto, Fortinet, Cisco ASA), NAC, IPS/IDS, and SD-WAN. Understanding of Zero Trust Architecture, microsegmentation, and secure cloud networking (e.g., Azure, AWS, GCP). Experience with security information and event management (SIEM), threat intelligence, and vulnerability management. Excellent communication and documentation skills, with the ability to influence and educate stakeholders. Relevant certifications strongly preferred (e.g., CISSP, CCNP Security, CCIE Security, GIAC, Azure/AWS security certs). Disclaimer: This vacancy is being advertised by either Advanced Resource Managers Limited, Advanced Resource Managers IT Limited or Advanced Resource Managers Engineering Limited ("ARM"). ARM is a specialist talent acquisition and management consultancy. We provide technical contingency recruitment and a portfolio of more complex resource solutions. Our specialist recruitment divisions cover the entire technical arena, including some of the most economically and strategically important industries in the UK and the world today. We will never send your CV without your permission. Where the role is marked as Outside IR35 in the advertisement this is subject to receipt of a final Status Determination Statement from the end Client and may be subject to change.
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