Contract: Permanent, full-time Location: London (hybrid-working) Closing Date: 29 May 2026
About the role
The Lead Business Analyst will lead and manage a team of Business Analysts, overseeing analysis and specification activities across a diverse portfolio of projects. You will be responsible for ensuring the delivery of high-quality business and systems analysis that underpins effective IT solutions aligned with Trinity's enterprise architecture and strategic objectives. Working in close collaboration with Project Managers, technical teams, and the Product team, you will play a key role in translating business needs into technology solutions. Additionally, you will provide leadership in maintaining analysis standards, promoting best practices, and driving continuous improvement across the business analysis function. Your duties will include, but not limited, to the following areas:
Team leadership and management
Planning and coordination
Business analysis and solutions design
Testing and implementation support
Collaboration across teams
Standards, governance and continuous improvement
Data awareness
About you
Significant experience working as a Business Analyst on complex IT and digital projects across the full software development lifecycle.
Proven team leadership or line management experience within a business analysis function.
Strong stakeholder management skills, with the ability to engage effectively at all levels of the organisation.
Excellent written and verbal communication skills, including the ability to produce high-quality documentation.
Strong technical understanding to support the translation of business needs into effective system designs.
Experience producing functional and technical specifications and supporting solution design processes.
Demonstrable experience in system and user acceptance testing.
Ability to plan, estimate, and manage analysis activities across multiple projects.
Proficient in a range of analysis techniques, process modelling, and requirements gathering tools.
Experience working with agile delivery teams, particularly alongside Product Owners and UX professionals.
Understanding of information governance and data protection (e.g. GDPR).
Familiarity with enterprise data models and reporting structures.
Background in education, assessment, or global organisations.
Awareness of product development lifecycles and customer-centric design principles.
Our benefits
Trinity provides a work environment that is stimulating, inspiring and fair. Our approach to reward values our employees while ensuring each person’s contribution makes us great as an organisation. As an employee, you’ll enjoy a range of benefits here at Trinity.
Our commitment
Trinity is open to all applicants from different backgrounds and we are committed to building a more diverse and inclusive workplace. All applications are dealt with in the strictest of confidence.
We actively encourages applications from candidates of all abilities. As a Disability Confident employer, we are dedicated to creating a workplace that is accessible, supportive, and welcoming for individuals with different abilities. We will make sure you can be interviewed fairly if you have a disability, long term health condition, or are neuro-diverse.
Trinity promotes and welcome applications from a wide range of candidates, including those with criminal records. In line with the requirements of the Rehabilitation of Offenders Act (1974), we select all candidates for interview based on their competencies, qualifications and knowledge.
To learn more about our DEI commitment as an equal opportunities employer, please visit our Equality, diversity and inclusion page.
How to Apply
To apply, please follow the Apply for This Job link on this page and you will be directed to the Trinity College London application page. We reserve the right to close the advert earlier if we receive a high volume of interest so please do not delay if interested.
Trinity College London does not hold a job visa sponsorship licence and so is not in a position to sponsor visas in the UK.
All posts are subject to a safer recruitment process, including the disclosure of criminal records and vetting checks. Upon successful appointment into the role, you will be required to complete our vetting procedures as with all Trinity College London employees. This is carried out by a 3rd party supplier and our standard background checks consist of Right to Work in the UK, Identity Check, Employment History check, Financial Probity Check, Highest Academic Qualifications Check and a basic DBS check.
Trinity College London will collect and use your personal information for our recruitment process in accordance with our Recruitment Privacy Notice . Trinity College London will hold candidate data on file for no more than six months from application submission. If you want your information to be removed earlier, please contact us directly. If we want to hold your information beyond the six months, we will contact you to get your consent.
Our data protection policy can be viewed in full here .
14/05/2026
Full time
Contract: Permanent, full-time Location: London (hybrid-working) Closing Date: 29 May 2026
About the role
The Lead Business Analyst will lead and manage a team of Business Analysts, overseeing analysis and specification activities across a diverse portfolio of projects. You will be responsible for ensuring the delivery of high-quality business and systems analysis that underpins effective IT solutions aligned with Trinity's enterprise architecture and strategic objectives. Working in close collaboration with Project Managers, technical teams, and the Product team, you will play a key role in translating business needs into technology solutions. Additionally, you will provide leadership in maintaining analysis standards, promoting best practices, and driving continuous improvement across the business analysis function. Your duties will include, but not limited, to the following areas:
Team leadership and management
Planning and coordination
Business analysis and solutions design
Testing and implementation support
Collaboration across teams
Standards, governance and continuous improvement
Data awareness
About you
Significant experience working as a Business Analyst on complex IT and digital projects across the full software development lifecycle.
Proven team leadership or line management experience within a business analysis function.
Strong stakeholder management skills, with the ability to engage effectively at all levels of the organisation.
Excellent written and verbal communication skills, including the ability to produce high-quality documentation.
Strong technical understanding to support the translation of business needs into effective system designs.
Experience producing functional and technical specifications and supporting solution design processes.
Demonstrable experience in system and user acceptance testing.
Ability to plan, estimate, and manage analysis activities across multiple projects.
Proficient in a range of analysis techniques, process modelling, and requirements gathering tools.
Experience working with agile delivery teams, particularly alongside Product Owners and UX professionals.
Understanding of information governance and data protection (e.g. GDPR).
Familiarity with enterprise data models and reporting structures.
Background in education, assessment, or global organisations.
Awareness of product development lifecycles and customer-centric design principles.
Our benefits
Trinity provides a work environment that is stimulating, inspiring and fair. Our approach to reward values our employees while ensuring each person’s contribution makes us great as an organisation. As an employee, you’ll enjoy a range of benefits here at Trinity.
Our commitment
Trinity is open to all applicants from different backgrounds and we are committed to building a more diverse and inclusive workplace. All applications are dealt with in the strictest of confidence.
We actively encourages applications from candidates of all abilities. As a Disability Confident employer, we are dedicated to creating a workplace that is accessible, supportive, and welcoming for individuals with different abilities. We will make sure you can be interviewed fairly if you have a disability, long term health condition, or are neuro-diverse.
Trinity promotes and welcome applications from a wide range of candidates, including those with criminal records. In line with the requirements of the Rehabilitation of Offenders Act (1974), we select all candidates for interview based on their competencies, qualifications and knowledge.
To learn more about our DEI commitment as an equal opportunities employer, please visit our Equality, diversity and inclusion page.
How to Apply
To apply, please follow the Apply for This Job link on this page and you will be directed to the Trinity College London application page. We reserve the right to close the advert earlier if we receive a high volume of interest so please do not delay if interested.
Trinity College London does not hold a job visa sponsorship licence and so is not in a position to sponsor visas in the UK.
All posts are subject to a safer recruitment process, including the disclosure of criminal records and vetting checks. Upon successful appointment into the role, you will be required to complete our vetting procedures as with all Trinity College London employees. This is carried out by a 3rd party supplier and our standard background checks consist of Right to Work in the UK, Identity Check, Employment History check, Financial Probity Check, Highest Academic Qualifications Check and a basic DBS check.
Trinity College London will collect and use your personal information for our recruitment process in accordance with our Recruitment Privacy Notice . Trinity College London will hold candidate data on file for no more than six months from application submission. If you want your information to be removed earlier, please contact us directly. If we want to hold your information beyond the six months, we will contact you to get your consent.
Our data protection policy can be viewed in full here .
Turn complex healthcare data into meaningful insights that improve operations and business performance. Our client is seeking a hands on Sr Business Intelligence Analyst with strong SQL and automation expertise to help modernize reporting, streamline processes, and solve critical business challenges in a fast-paced healthcare environment. C2C is not an option with this job opening and all applicants should be able work for any US Employer without sponsorship. Sponsorship is not provided and this person will not need to require sponsorship in the future. Compensation $50-60/hour based on experience Benefits & Extras High-impact role with immediate visibility across the organization. Opportunity to improve critical reporting and automation processes. Work on meaningful projects supporting healthcare operations and analytics. Collaborate with business leaders to drive data-informed decisions. Contract-to-hire opportunity with long-term potential. What You'll Be Doing Develop and maintain SQL scripts, SSIS packages, and automated reporting solutions. Design dashboards and reports that improve operational visibility and decision-making. Identify opportunities to automate manual processes and increase reporting efficiency. Support healthcare analytics initiatives across multiple business areas. Partner with stakeholders to troubleshoot reporting and data issues. Ensure data accuracy while meeting critical reporting deadlines. Support regulatory and operational reporting requirements. What You'll Need to be Considered Strong hands on experience with SQL scripting, SSIS, reporting, and process automation. Experience building scalable reporting and business intelligence solutions. Ability to troubleshoot complex data and reporting issues independently. Healthcare analytics experience is strongly preferred. Experience with EDI integrations is a major plus. Proficiency with Power BI, Tableau, or similar business intelligence tools.
20/07/2026
Full time
Turn complex healthcare data into meaningful insights that improve operations and business performance. Our client is seeking a hands on Sr Business Intelligence Analyst with strong SQL and automation expertise to help modernize reporting, streamline processes, and solve critical business challenges in a fast-paced healthcare environment. C2C is not an option with this job opening and all applicants should be able work for any US Employer without sponsorship. Sponsorship is not provided and this person will not need to require sponsorship in the future. Compensation $50-60/hour based on experience Benefits & Extras High-impact role with immediate visibility across the organization. Opportunity to improve critical reporting and automation processes. Work on meaningful projects supporting healthcare operations and analytics. Collaborate with business leaders to drive data-informed decisions. Contract-to-hire opportunity with long-term potential. What You'll Be Doing Develop and maintain SQL scripts, SSIS packages, and automated reporting solutions. Design dashboards and reports that improve operational visibility and decision-making. Identify opportunities to automate manual processes and increase reporting efficiency. Support healthcare analytics initiatives across multiple business areas. Partner with stakeholders to troubleshoot reporting and data issues. Ensure data accuracy while meeting critical reporting deadlines. Support regulatory and operational reporting requirements. What You'll Need to be Considered Strong hands on experience with SQL scripting, SSIS, reporting, and process automation. Experience building scalable reporting and business intelligence solutions. Ability to troubleshoot complex data and reporting issues independently. Healthcare analytics experience is strongly preferred. Experience with EDI integrations is a major plus. Proficiency with Power BI, Tableau, or similar business intelligence tools.
Analytics Engineer (up to £50,000 per annum) Immediate is home to some of the biggest and most loved consumer brands in the UK, including Radio Times, Good Food and BBC Gardeners World magazine. Our trusted, quality content reaches millions of people a month across digital, print, video, podcasts, apps and live events. We're the destination for people looking to get more from the things they love. We're here to inspire, fuel, encourage and educate. Whether it's the big things, or the little things; from reaching fitness goals to savouring good food, cultivating outdoor spaces, or enjoying the latest TV sensation - we help bring our audiences joy! About the Role We are building towards 3 million subscribers by 2030, and data is central to that ambition. We are looking for an experienced Analytics Engineer to join our Data function on a permanent basis, playing a key role in building the data foundation that powers insight, self serve analytics and AI driven decision making across Immediate. Reporting to the Lead Analytics Engineer, you will be instrumental in developing scalable, well tested data models that are built to be used directly by people across the business, not just to power dashboards. This is a hands on technical role suited to someone with a strong command of dbt and Databricks who is passionate about data quality, modelling best practice, and enabling genuinely self serve, data driven decisions. You will contribute across the full data modelling lifecycle, from design and development through to testing, documentation and enablement, working as part of a collaborative, cross functional data team. We are moving from a reactive, request driven reporting culture to one where the data team proactively shapes decisions. That means curiosity about the business beyond the ticket in front of you, a willingness to challenge how things have always been done, and comfort with ways of working that are still evolving as we build them. As a Analytics Engineer, You Will: Provide subject matter expertise to help shape and guide the overall data modelling strategy across our data domains. Design and implement dbt models on Databricks to support a comprehensive and unified view of subscriptions and content data. Build data products, not just reports: well modelled, reusable data sets that power dashboards, self serve querying and conversational analytics tools, with clear lineage back to source. Contribute to the ongoing evolution of our data platform by identifying and delivering improvements to data quality, coverage, and performance. Serve as a subject matter expert on data modelling, supporting analysts and stakeholders in understanding and using our data assets effectively. Design and implement scalable and maintainable dbt models on Databricks across our core data domains, including subscriptions and content. Create and maintain a suite of dbt tests to ensure data quality, consistency, and trustworthiness. Collaborate with data analysts, engineers, and business stakeholders to develop and maintain reporting marts that meet evolving analytical needs. Support the build out of self serve and conversational analytics capability, helping design data structures that natural language query tools can reliably and accurately query. Provide guidance on data modelling best practices, performance optimisation, and modular design in dbt. Participate in code reviews and knowledge sharing sessions to uplift team capability. Requirements Proven experience working as an Analytics Engineer, Data Engineer, or similar role. Deep proficiency in SQL for data transformation and analysis. Strong hands on experience with dbt on Databricks, including advanced modelling techniques, test writing, and performance optimisation. Solid understanding of dimensional modelling and modern data stack principles. Familiarity with version control systems (e.g., Git) and collaborative workflows. Strong communication skills with the ability to communicate clearly and work independently with minimal supervision. A proactive, curious mindset: comfortable identifying problems and opportunities rather than only working from a ticket. Experience working with subscription based business models and datasets is highly desirable. Broader experience with cloud data platforms such as Azure, and familiarity with Databricks features beyond dbt, such as Delta Lake or Unity Catalogue. Familiarity with data visualisation tools and BI tools and their data requirements. Previous involvement in large scale data migration or re platforming projects. Tools & Technologies You'll Work With: Databricks (primary data platform for modelling and transformation) dbt for data modelling and transformation on Databricks SQL (Databricks SQL / Spark SQL) VS Code UI for SQL and dbt coding Git / GitHub Modern data visualisation and self serve / conversational analytics tooling A relaxed working environment with regular socials including a summer festival Immediate Community webinars, well being initiatives and Mental Health First Aiders 25 days holiday plus a day for your birthday, with offices closed between Christmas and New Year's (in addition to your annual entitlement) Tailored training and development through our Love Learning platform A progressive and transparent culture with clear career progression Flexible / hybrid working plus early finish Fridays Cycle to work scheme Enhanced Family Policies including paternity, adoption and surrogacy leave, pregnancy loss, fertility and carers policy Competitive pension plans and Life Assurance A newly renovated modern office with lots of collaborative spaces At Immediate, we pride ourselves on our open, collaborative, and dynamic culture that empowers our people to thrive and give their best. We care deeply about our people, environment and impact. Our active Diversity & Inclusion network, comprehensive well being programs and clear sustainability strategies reflect this commitment. People are at the heart of our business and creating a diverse and inclusive working environment is extremely important to us. Immediate is an equal opportunities employer. We'll never treat anyone less favourably because of their sex, gender reassignment, pregnancy and maternity, marital/civil partnerships, sexual orientation, race, nationality, ethnic origin, age, religion or belief or disability. We're also committed to supporting applications from those who are returning to work following a career break, maternity leave or caring responsibilities. Immediate is a place where you can grow, be supported and make a difference.
20/07/2026
Full time
Analytics Engineer (up to £50,000 per annum) Immediate is home to some of the biggest and most loved consumer brands in the UK, including Radio Times, Good Food and BBC Gardeners World magazine. Our trusted, quality content reaches millions of people a month across digital, print, video, podcasts, apps and live events. We're the destination for people looking to get more from the things they love. We're here to inspire, fuel, encourage and educate. Whether it's the big things, or the little things; from reaching fitness goals to savouring good food, cultivating outdoor spaces, or enjoying the latest TV sensation - we help bring our audiences joy! About the Role We are building towards 3 million subscribers by 2030, and data is central to that ambition. We are looking for an experienced Analytics Engineer to join our Data function on a permanent basis, playing a key role in building the data foundation that powers insight, self serve analytics and AI driven decision making across Immediate. Reporting to the Lead Analytics Engineer, you will be instrumental in developing scalable, well tested data models that are built to be used directly by people across the business, not just to power dashboards. This is a hands on technical role suited to someone with a strong command of dbt and Databricks who is passionate about data quality, modelling best practice, and enabling genuinely self serve, data driven decisions. You will contribute across the full data modelling lifecycle, from design and development through to testing, documentation and enablement, working as part of a collaborative, cross functional data team. We are moving from a reactive, request driven reporting culture to one where the data team proactively shapes decisions. That means curiosity about the business beyond the ticket in front of you, a willingness to challenge how things have always been done, and comfort with ways of working that are still evolving as we build them. As a Analytics Engineer, You Will: Provide subject matter expertise to help shape and guide the overall data modelling strategy across our data domains. Design and implement dbt models on Databricks to support a comprehensive and unified view of subscriptions and content data. Build data products, not just reports: well modelled, reusable data sets that power dashboards, self serve querying and conversational analytics tools, with clear lineage back to source. Contribute to the ongoing evolution of our data platform by identifying and delivering improvements to data quality, coverage, and performance. Serve as a subject matter expert on data modelling, supporting analysts and stakeholders in understanding and using our data assets effectively. Design and implement scalable and maintainable dbt models on Databricks across our core data domains, including subscriptions and content. Create and maintain a suite of dbt tests to ensure data quality, consistency, and trustworthiness. Collaborate with data analysts, engineers, and business stakeholders to develop and maintain reporting marts that meet evolving analytical needs. Support the build out of self serve and conversational analytics capability, helping design data structures that natural language query tools can reliably and accurately query. Provide guidance on data modelling best practices, performance optimisation, and modular design in dbt. Participate in code reviews and knowledge sharing sessions to uplift team capability. Requirements Proven experience working as an Analytics Engineer, Data Engineer, or similar role. Deep proficiency in SQL for data transformation and analysis. Strong hands on experience with dbt on Databricks, including advanced modelling techniques, test writing, and performance optimisation. Solid understanding of dimensional modelling and modern data stack principles. Familiarity with version control systems (e.g., Git) and collaborative workflows. Strong communication skills with the ability to communicate clearly and work independently with minimal supervision. A proactive, curious mindset: comfortable identifying problems and opportunities rather than only working from a ticket. Experience working with subscription based business models and datasets is highly desirable. Broader experience with cloud data platforms such as Azure, and familiarity with Databricks features beyond dbt, such as Delta Lake or Unity Catalogue. Familiarity with data visualisation tools and BI tools and their data requirements. Previous involvement in large scale data migration or re platforming projects. Tools & Technologies You'll Work With: Databricks (primary data platform for modelling and transformation) dbt for data modelling and transformation on Databricks SQL (Databricks SQL / Spark SQL) VS Code UI for SQL and dbt coding Git / GitHub Modern data visualisation and self serve / conversational analytics tooling A relaxed working environment with regular socials including a summer festival Immediate Community webinars, well being initiatives and Mental Health First Aiders 25 days holiday plus a day for your birthday, with offices closed between Christmas and New Year's (in addition to your annual entitlement) Tailored training and development through our Love Learning platform A progressive and transparent culture with clear career progression Flexible / hybrid working plus early finish Fridays Cycle to work scheme Enhanced Family Policies including paternity, adoption and surrogacy leave, pregnancy loss, fertility and carers policy Competitive pension plans and Life Assurance A newly renovated modern office with lots of collaborative spaces At Immediate, we pride ourselves on our open, collaborative, and dynamic culture that empowers our people to thrive and give their best. We care deeply about our people, environment and impact. Our active Diversity & Inclusion network, comprehensive well being programs and clear sustainability strategies reflect this commitment. People are at the heart of our business and creating a diverse and inclusive working environment is extremely important to us. Immediate is an equal opportunities employer. We'll never treat anyone less favourably because of their sex, gender reassignment, pregnancy and maternity, marital/civil partnerships, sexual orientation, race, nationality, ethnic origin, age, religion or belief or disability. We're also committed to supporting applications from those who are returning to work following a career break, maternity leave or caring responsibilities. Immediate is a place where you can grow, be supported and make a difference.
Madison a division of H Young (Operations) Ltd
Milton Keynes, Buckinghamshire
Madison is the UK's number one distributor of high end bicycles, clothing, components, and accessories, working in partnership with some of the biggest brands in cycling. Our IT systems team is a key enabler of operational excellence across the business. Purpose of the Role The primary responsibility will be the overall management, optimisation, and efficient running of Madison business systems. You will work closely with business stakeholders in Operations, Finance, Sales, B2B Commerce, and Warehousing to understand business requirements, improve system capabilities, and develop scalable and robust solutions. Key Responsibilities Business Analysis & Process Improvement Engage with business stakeholders to understand operational needs, map processes, and identify opportunities for improvement. Lead requirements gathering workshops and convert requirements into functional and technical requirements. Define current workflow and future workflow as well as identifying bottlenecks and recommending solutions. Support change initiatives by assessing business impact, defining success metrics, and ensuring smooth transition to new processes. Manage supplier relationships to ensure that they provide quality support and deliver fixes on time and according to business priorities. Systems Analysis & Support Provide advanced 2nd/3rd line support and subject matter expertise to the business applications, including the ERP and integrated applications. Carry out root cause analysis for system issues and coordinate with internal teams and vendors to implement permanent corrective actions. Ensure systems remain performant, scalable, and aligned with business growth objectives. Configuration management, system checks on master data integrity and optimisation of system usage across various departments. Project Delivery Contribute to full project lifecycles-from discovery and design through testing, deployment, and adoption by users. Taking ownership of project deliverables, ensuring quality documentation and timely completion. Testing & Quality Assurance Develop test scenarios, test scripts, and perform UAT and regression testing on changes and upgrades to the system. Validate data flows, integrations, and business rules to ensure reliable operation of end to end processes. Reporting & Data Insight Operational and analytical reporting - Create, maintain, and enhance reports to support decision making. Interact with stakeholders to define reporting needs. Training & User Guidance Train and guide the end users on the new features and processes and best practices. Develop training documents, knowledge articles, and process documentation. Required Skills & Experience Strong experience in business or systems analysis within an ERP centric environment. Hands on experience with enterprise resource planning systems. Relational database experience e.g. writing queries, and performance tuning. Systems integration, API's and data flows between enterprise platforms. Communication and stakeholder engagement skills with a customer driven approach. The ability to document requirements, processes and technical specifications correctly and efficiently. Understanding of Finance, B2B ecommerce, warehouse, supply chain or product distribution. Experience with Crystal Reports, Sage Enterprise Intelligence or similar reporting tools. Knowledge and experience of working with web services, API integrations, or system automation. Familiarity with Magento, Shopify, or other B2B ecommerce platforms. We offer a competitive package, generous staff discount scheme and the opportunity for some hybrid working. How to Apply Send your CV and covering email, including your salary requirements, to . Attach CV (max file size: 10 mb, PDF, DOC, DOCX). Please note that we may not be able to respond to all applicants individually as we usually receive a very high response to our vacancy adverts. To find out more about Madison and our holding company please visit
20/07/2026
Full time
Madison is the UK's number one distributor of high end bicycles, clothing, components, and accessories, working in partnership with some of the biggest brands in cycling. Our IT systems team is a key enabler of operational excellence across the business. Purpose of the Role The primary responsibility will be the overall management, optimisation, and efficient running of Madison business systems. You will work closely with business stakeholders in Operations, Finance, Sales, B2B Commerce, and Warehousing to understand business requirements, improve system capabilities, and develop scalable and robust solutions. Key Responsibilities Business Analysis & Process Improvement Engage with business stakeholders to understand operational needs, map processes, and identify opportunities for improvement. Lead requirements gathering workshops and convert requirements into functional and technical requirements. Define current workflow and future workflow as well as identifying bottlenecks and recommending solutions. Support change initiatives by assessing business impact, defining success metrics, and ensuring smooth transition to new processes. Manage supplier relationships to ensure that they provide quality support and deliver fixes on time and according to business priorities. Systems Analysis & Support Provide advanced 2nd/3rd line support and subject matter expertise to the business applications, including the ERP and integrated applications. Carry out root cause analysis for system issues and coordinate with internal teams and vendors to implement permanent corrective actions. Ensure systems remain performant, scalable, and aligned with business growth objectives. Configuration management, system checks on master data integrity and optimisation of system usage across various departments. Project Delivery Contribute to full project lifecycles-from discovery and design through testing, deployment, and adoption by users. Taking ownership of project deliverables, ensuring quality documentation and timely completion. Testing & Quality Assurance Develop test scenarios, test scripts, and perform UAT and regression testing on changes and upgrades to the system. Validate data flows, integrations, and business rules to ensure reliable operation of end to end processes. Reporting & Data Insight Operational and analytical reporting - Create, maintain, and enhance reports to support decision making. Interact with stakeholders to define reporting needs. Training & User Guidance Train and guide the end users on the new features and processes and best practices. Develop training documents, knowledge articles, and process documentation. Required Skills & Experience Strong experience in business or systems analysis within an ERP centric environment. Hands on experience with enterprise resource planning systems. Relational database experience e.g. writing queries, and performance tuning. Systems integration, API's and data flows between enterprise platforms. Communication and stakeholder engagement skills with a customer driven approach. The ability to document requirements, processes and technical specifications correctly and efficiently. Understanding of Finance, B2B ecommerce, warehouse, supply chain or product distribution. Experience with Crystal Reports, Sage Enterprise Intelligence or similar reporting tools. Knowledge and experience of working with web services, API integrations, or system automation. Familiarity with Magento, Shopify, or other B2B ecommerce platforms. We offer a competitive package, generous staff discount scheme and the opportunity for some hybrid working. How to Apply Send your CV and covering email, including your salary requirements, to . Attach CV (max file size: 10 mb, PDF, DOC, DOCX). Please note that we may not be able to respond to all applicants individually as we usually receive a very high response to our vacancy adverts. To find out more about Madison and our holding company please visit
Senior Technology Governance, Risk & Compliance (GRC) Specialist Hello! Thanks for stopping by. Let us tell you about all the great reasons to join us here at Yorkshire Water: We offer a competitive salary, depending on experience £51,563 - £64,474 (band 4a) Annual incentive related bonus (£1000 maximum bonus opportunity for the performance year) Attractive pension scheme (up to 12% company contribution) Development opportunities in line with the Senior Technology GRC Specialist progression plan 25 days annual leave plus bank holidays - plus 2 extra wellness days! Life assurance cover of 4 times pensionable salary A great benefits package - choose from health cash plan scheme, critical illness insurance, dental insurance, life assurance flex and partner cover. Retail savings scheme Online GP service, cycle to work scheme, gym membership discounts and many more! Location: This role will initially be based in Bradford but we're moving our office to Leeds Valley Park in September 2026, so you'll be based there in the future - Hybrid Working Work type: Permanent. 37 hours per week, Monday - Friday. We have an exciting opportunity for a Senior Technology GRC Specialist to join the Information & Cyber Security team at Yorkshire Water and be a part of helping Yorkshire Water to provide the best service to our customers. Could this be you? What we do Everyone has an idea of what a water company does. Here in Yorkshire, we make sure that over 5.4 million people living in the region and the millions of people who visit our region each year, can rely on our services, and have clean and safe drinking water on tap and that their wastewater is taken away. But for us, it's so much more than this. We look after communities, protect the environment, and plan to look after Yorkshire's water, today, tomorrow 24/7, 365 days a year. We provide essential water and wastewater services to every corner of the Yorkshire region, and play a key role in the region's health, wellbeing, and prosperity. New environmental legislation, unprecedented levels of investment and changing expectations from customers means that this is an exciting time to discover opportunities within the water industry. Information & Cyber Security team are a key part of how we plan to meet the changing expectations of customers and regulators. Where you fit in As our Senior Technology GRC Specialist you will Lead, mentor and develop Technology GRC analysts and junior team members, ensuring the team has the skills, knowledge and capabilities required to deliver effective governance, risk and compliance activities. Champion the value of governance, risk and compliance at management level, driving cultural change and embedding best-practice GRC principles across the organisation. Support the management and continual improvement of the Technology GRC and Risk Management Frameworks, ensuring alignment with regulatory requirements, industry standards and business objectives. Build and maintain effective relationships with senior leaders, business units, auditors, regulators, vendors and external agencies to support Technology governance, risk and compliance outcomes. Lead Technology compliance monitoring, controls testing and assurance activities, managing audits, findings, remediation plans, policy exemptions and ongoing compliance obligations. Conduct and facilitate Technology risk assessments, audits and reviews, maintaining risk registers, evaluating controls and providing proportionate recommendations to mitigate risk and strengthen resilience. Provide expert advice, guidance and training on Technology governance, risk and compliance matters, enabling informed decision-making and increasing organisational awareness. Develop, implement, maintain and assure Technology policies, standards and procedures, ensuring they remain effective, compliant and aligned with recognised frameworks and best practice. Support Technology incident investigations and regulatory reporting requirements, coordinating with stakeholders and data owners to ensure incidents are effectively managed and resolved in accordance with legal and company obligations. Manage Technology GRC reporting, metrics, KPIs and KRIs, while driving continuous improvement, influencing stakeholders, supporting commercial objectives and fostering strong collaboration across the organisation. What skills & qualifications you will need Certification in information technology, Computer Science, Information Systems or a related discipline, or equivalent demonstrable industry experience. Proven experience in Technology Governance, Risk and Compliance, with at least three years operating in a senior specialist or leadership role. Strong track record of partnering with senior leaders and stakeholders to provide expert advice, guidance and training on governance, risk and compliance matters. Comprehensive knowledge of recognised Technology GRC frameworks, standards and methodologies, including COBIT, ITIL, ISO 27001, NIST and GDPR. Highly developed influencing, negotiation and stakeholder management skills, with the ability to build credibility, drive engagement and inspire positive change. Excellent analytical, problem-solving and decision-making capabilities, with experience identifying, assessing and mitigating Technology risks through practical and effective controls. Strong communication, presentation, organisational and project management skills, with the ability to explain complex technical and compliance concepts to a wide range of audiences and manage competing priorities effectively. Demonstrates high levels of professionalism, integrity and discretion, alongside a proactive, innovative mindset and the ability to adapt to evolving technologies, risks and regulatory requirements. You will also benefit from having Experience operating in a strategic and/or operational leadership role within a commercial and/or highly regulated environment, with the ability to balance business objectives and regulatory obligations. Demonstrable experience in Technology and Information Security incident management and investigations, including working within established governance and reporting frameworks. Good understanding of General Data Protection Regulation (GDPR) requirements, with practical experience of working alongside legal, audit and compliance teams to ensure regulatory adherence. Proven experience conducting Technology compliance reviews and audits, alongside strong stakeholder, vendor and third-party management and negotiation skills. Although we operate 24 hours a day, 365 days a year, it's important to us that we support flexible working patterns and job share options (when we can), to help you make the best of both your work and home life. We know that juggling childcare responsibilities or getting that ideal work/life balance isn't always easy! Do we sound like your cup of tea? If you've got experience as a Senior Technology GRC Specialist and want to help us deliver great service for our customers whilst looking after the environment, then be sure to apply today to find out what a career with Yorkshire Water can offer you. If successful for the role, you will be required to undergo pre-employment checks that will include a Basic Disclosure Check, carried out through a Third-Party Company, prior to commencing employment. Depending on the role, you may also be required to go through the security vetting process for either a Counter Terrorist Check or Security Check clearance. All our roles are subject to a medical questionnaire, and further medicals when required. We are committed to removing barriers and ensuring our recruitment process is accessible to everyone. We offer a range of adjustments to make your application experience as comfortable and straightforward as possible. If you have an accessibility need, disability, or condition that requires changes to the recruitment process, please include this information in your application. We will then discuss any reasonable adjustments required. Kelda Group reserve the right to close this position before the published closing date, should the need occur. We therefore advise that you complete and submit your application as soon as possible.
20/07/2026
Full time
Senior Technology Governance, Risk & Compliance (GRC) Specialist Hello! Thanks for stopping by. Let us tell you about all the great reasons to join us here at Yorkshire Water: We offer a competitive salary, depending on experience £51,563 - £64,474 (band 4a) Annual incentive related bonus (£1000 maximum bonus opportunity for the performance year) Attractive pension scheme (up to 12% company contribution) Development opportunities in line with the Senior Technology GRC Specialist progression plan 25 days annual leave plus bank holidays - plus 2 extra wellness days! Life assurance cover of 4 times pensionable salary A great benefits package - choose from health cash plan scheme, critical illness insurance, dental insurance, life assurance flex and partner cover. Retail savings scheme Online GP service, cycle to work scheme, gym membership discounts and many more! Location: This role will initially be based in Bradford but we're moving our office to Leeds Valley Park in September 2026, so you'll be based there in the future - Hybrid Working Work type: Permanent. 37 hours per week, Monday - Friday. We have an exciting opportunity for a Senior Technology GRC Specialist to join the Information & Cyber Security team at Yorkshire Water and be a part of helping Yorkshire Water to provide the best service to our customers. Could this be you? What we do Everyone has an idea of what a water company does. Here in Yorkshire, we make sure that over 5.4 million people living in the region and the millions of people who visit our region each year, can rely on our services, and have clean and safe drinking water on tap and that their wastewater is taken away. But for us, it's so much more than this. We look after communities, protect the environment, and plan to look after Yorkshire's water, today, tomorrow 24/7, 365 days a year. We provide essential water and wastewater services to every corner of the Yorkshire region, and play a key role in the region's health, wellbeing, and prosperity. New environmental legislation, unprecedented levels of investment and changing expectations from customers means that this is an exciting time to discover opportunities within the water industry. Information & Cyber Security team are a key part of how we plan to meet the changing expectations of customers and regulators. Where you fit in As our Senior Technology GRC Specialist you will Lead, mentor and develop Technology GRC analysts and junior team members, ensuring the team has the skills, knowledge and capabilities required to deliver effective governance, risk and compliance activities. Champion the value of governance, risk and compliance at management level, driving cultural change and embedding best-practice GRC principles across the organisation. Support the management and continual improvement of the Technology GRC and Risk Management Frameworks, ensuring alignment with regulatory requirements, industry standards and business objectives. Build and maintain effective relationships with senior leaders, business units, auditors, regulators, vendors and external agencies to support Technology governance, risk and compliance outcomes. Lead Technology compliance monitoring, controls testing and assurance activities, managing audits, findings, remediation plans, policy exemptions and ongoing compliance obligations. Conduct and facilitate Technology risk assessments, audits and reviews, maintaining risk registers, evaluating controls and providing proportionate recommendations to mitigate risk and strengthen resilience. Provide expert advice, guidance and training on Technology governance, risk and compliance matters, enabling informed decision-making and increasing organisational awareness. Develop, implement, maintain and assure Technology policies, standards and procedures, ensuring they remain effective, compliant and aligned with recognised frameworks and best practice. Support Technology incident investigations and regulatory reporting requirements, coordinating with stakeholders and data owners to ensure incidents are effectively managed and resolved in accordance with legal and company obligations. Manage Technology GRC reporting, metrics, KPIs and KRIs, while driving continuous improvement, influencing stakeholders, supporting commercial objectives and fostering strong collaboration across the organisation. What skills & qualifications you will need Certification in information technology, Computer Science, Information Systems or a related discipline, or equivalent demonstrable industry experience. Proven experience in Technology Governance, Risk and Compliance, with at least three years operating in a senior specialist or leadership role. Strong track record of partnering with senior leaders and stakeholders to provide expert advice, guidance and training on governance, risk and compliance matters. Comprehensive knowledge of recognised Technology GRC frameworks, standards and methodologies, including COBIT, ITIL, ISO 27001, NIST and GDPR. Highly developed influencing, negotiation and stakeholder management skills, with the ability to build credibility, drive engagement and inspire positive change. Excellent analytical, problem-solving and decision-making capabilities, with experience identifying, assessing and mitigating Technology risks through practical and effective controls. Strong communication, presentation, organisational and project management skills, with the ability to explain complex technical and compliance concepts to a wide range of audiences and manage competing priorities effectively. Demonstrates high levels of professionalism, integrity and discretion, alongside a proactive, innovative mindset and the ability to adapt to evolving technologies, risks and regulatory requirements. You will also benefit from having Experience operating in a strategic and/or operational leadership role within a commercial and/or highly regulated environment, with the ability to balance business objectives and regulatory obligations. Demonstrable experience in Technology and Information Security incident management and investigations, including working within established governance and reporting frameworks. Good understanding of General Data Protection Regulation (GDPR) requirements, with practical experience of working alongside legal, audit and compliance teams to ensure regulatory adherence. Proven experience conducting Technology compliance reviews and audits, alongside strong stakeholder, vendor and third-party management and negotiation skills. Although we operate 24 hours a day, 365 days a year, it's important to us that we support flexible working patterns and job share options (when we can), to help you make the best of both your work and home life. We know that juggling childcare responsibilities or getting that ideal work/life balance isn't always easy! Do we sound like your cup of tea? If you've got experience as a Senior Technology GRC Specialist and want to help us deliver great service for our customers whilst looking after the environment, then be sure to apply today to find out what a career with Yorkshire Water can offer you. If successful for the role, you will be required to undergo pre-employment checks that will include a Basic Disclosure Check, carried out through a Third-Party Company, prior to commencing employment. Depending on the role, you may also be required to go through the security vetting process for either a Counter Terrorist Check or Security Check clearance. All our roles are subject to a medical questionnaire, and further medicals when required. We are committed to removing barriers and ensuring our recruitment process is accessible to everyone. We offer a range of adjustments to make your application experience as comfortable and straightforward as possible. If you have an accessibility need, disability, or condition that requires changes to the recruitment process, please include this information in your application. We will then discuss any reasonable adjustments required. Kelda Group reserve the right to close this position before the published closing date, should the need occur. We therefore advise that you complete and submit your application as soon as possible.
Who are we? Founded in 2005, Pierce Washington helps clients transform their quote-to-cash process. We are creating a next-generation Total Commerce Company and will own the Total Commerce category - a fast growing segment in the tech industry. This is the place to come to if you want to work with the best, get in at the ground floor and help sustain and grow one of the best places to work. We have completed over 100 CPQ projects enabling leading enterprise companies to achieve their most complex Q2C process automation goals and transform how they do business. Who are you? We are looking for a Junior Implementation Engineer to join our team. The Engineer should have the capability to troubleshoot, analyze and implement software by collaborating with other team members to build and deploy innovative e-Business solutions. What you get to do: Translate business requirements into system specifications and technical solutions. Configure and script software applications based on client design. Work closely with Solution Architects and Business Analyst to identify and solve potential issues and risks. Assist with the functional documentation of customer business requirements. What you bring to the role: Bachelor or Master's Degree in computer science, engineering, or mathematics from a reputable four year university Excellent computer software skills. Strong verbal and written communication skills. Experience and comfort with the following technologies: HTML, XML, Java, JavaScript, Python, XSLT, XPATH, CSS stylesheet, jQuery, and SOAP What we'll do for you: Competitive compensation package Health, dental, life & disability insurance Flexible, collaborative work environment with a commitment to work life balance Hybrid work environment Learn and challenge yourself in a fast-paced, growing tech company
20/07/2026
Full time
Who are we? Founded in 2005, Pierce Washington helps clients transform their quote-to-cash process. We are creating a next-generation Total Commerce Company and will own the Total Commerce category - a fast growing segment in the tech industry. This is the place to come to if you want to work with the best, get in at the ground floor and help sustain and grow one of the best places to work. We have completed over 100 CPQ projects enabling leading enterprise companies to achieve their most complex Q2C process automation goals and transform how they do business. Who are you? We are looking for a Junior Implementation Engineer to join our team. The Engineer should have the capability to troubleshoot, analyze and implement software by collaborating with other team members to build and deploy innovative e-Business solutions. What you get to do: Translate business requirements into system specifications and technical solutions. Configure and script software applications based on client design. Work closely with Solution Architects and Business Analyst to identify and solve potential issues and risks. Assist with the functional documentation of customer business requirements. What you bring to the role: Bachelor or Master's Degree in computer science, engineering, or mathematics from a reputable four year university Excellent computer software skills. Strong verbal and written communication skills. Experience and comfort with the following technologies: HTML, XML, Java, JavaScript, Python, XSLT, XPATH, CSS stylesheet, jQuery, and SOAP What we'll do for you: Competitive compensation package Health, dental, life & disability insurance Flexible, collaborative work environment with a commitment to work life balance Hybrid work environment Learn and challenge yourself in a fast-paced, growing tech company
Newsworks is seeking a proactive data and insight analyst to join our research and insight team. Reporting into Newsworks' research and insight director, this role is focused on conducting accurate and robust data analysis, translating it into powerful stories to support the Newsworks team. This role's responsibility is to help deliver evidence that demonstrates the value of news brands to advertisers and agencies, working closely with Newsworks' stakeholders to champion journalism and drive investment into the industry. Who we are looking for Someone who is enthusiastic and proactive with 2-3 years' experience in a research or planning role, ideally (but not essential) from a media owner, media agency or research agency. A multitasker who gets stuff done - running multiple projects/tasks simultaneously. A can-do attitude, wanting to make a positive difference whilst also having fun! A self-starter, with the desire to work as part of a small team. Someone who is inquisitive about the media industry, journalism, news, and advertising. A passion and a belief in the importance of news brands and journalism. Both an analytical and storyteller mindset with the ability to use data to tell stories. Someone who can frame insights with a commercial mindset to directly address business challenges. Skills you should have High levels of numeracy with experience of working with data and data systems. Strong attention to detail and meeting deadlines. Confident communicator and storyteller, both written and verbal. Great interpersonal and collaboration skills. Excellent analytical, desk research and project management skills, proficient with MS office tools (Excel / PowerPoint etc.). Key responsibilities Analyse and report on all industry data releases using media tools and systems such as PAMCo, IPSOS-iris, TGI and RAM. Training provided for all systems as required. Use industry data to produce compelling insight and stories that supporttheindustry narrative of Journalism Matters andpromotingwhy advertisers should invest in news brands. Conduct detailed client category and sector analysis. Provide data analysis and reporting to the Newsworks team and stakeholders. Write compelling data-led stories for the Newsworks website, trade press and industry newsletter. Help deliver the Newsworks thought leadership insight programme that champions the agreed strategy and narrative of journalism matters. Cultivate strong relationships with publisher insight teams, working together to tackle industry issues. Build excellent industry relationships with research agency suppliers. Attend and report on industry events. What We Offer A friendly and positive working environment. A competitive salary, a discretionary up to 10% bonus after a years' service and AVIVA pension scheme. 26 days annual leave (excluding bank holidays), with enhanced holiday entitlement after two years' service up to 30 days. Group Life Assurance and Income Protection. Interactive app with a range of rewards and discounts. Professional development and training, including budget for relevant courses. Flexible working options to support a healthy work/life balance including a mix of office-based and remote hybrid working. About Newsworks Newsworks are the marketing body for the UK's national news publishers and lead collaboration across the industry to support the future for trusted journalism. Newsworks fosters a diverse and inclusive workplace and are committed to building a team that reflects a wide variety of skills, perspectives and backgrounds. We are an equal opportunities employer, hiring solely on merit and business need. We encourage applications regardless of sex, gender identity, ethnicity, age, sexual orientation, gender reassignment, religion or belief, marital status, pregnancy, parenthood and disability. If you require reasonable adjustments in any recruitment process with us, please make us aware.
20/07/2026
Full time
Newsworks is seeking a proactive data and insight analyst to join our research and insight team. Reporting into Newsworks' research and insight director, this role is focused on conducting accurate and robust data analysis, translating it into powerful stories to support the Newsworks team. This role's responsibility is to help deliver evidence that demonstrates the value of news brands to advertisers and agencies, working closely with Newsworks' stakeholders to champion journalism and drive investment into the industry. Who we are looking for Someone who is enthusiastic and proactive with 2-3 years' experience in a research or planning role, ideally (but not essential) from a media owner, media agency or research agency. A multitasker who gets stuff done - running multiple projects/tasks simultaneously. A can-do attitude, wanting to make a positive difference whilst also having fun! A self-starter, with the desire to work as part of a small team. Someone who is inquisitive about the media industry, journalism, news, and advertising. A passion and a belief in the importance of news brands and journalism. Both an analytical and storyteller mindset with the ability to use data to tell stories. Someone who can frame insights with a commercial mindset to directly address business challenges. Skills you should have High levels of numeracy with experience of working with data and data systems. Strong attention to detail and meeting deadlines. Confident communicator and storyteller, both written and verbal. Great interpersonal and collaboration skills. Excellent analytical, desk research and project management skills, proficient with MS office tools (Excel / PowerPoint etc.). Key responsibilities Analyse and report on all industry data releases using media tools and systems such as PAMCo, IPSOS-iris, TGI and RAM. Training provided for all systems as required. Use industry data to produce compelling insight and stories that supporttheindustry narrative of Journalism Matters andpromotingwhy advertisers should invest in news brands. Conduct detailed client category and sector analysis. Provide data analysis and reporting to the Newsworks team and stakeholders. Write compelling data-led stories for the Newsworks website, trade press and industry newsletter. Help deliver the Newsworks thought leadership insight programme that champions the agreed strategy and narrative of journalism matters. Cultivate strong relationships with publisher insight teams, working together to tackle industry issues. Build excellent industry relationships with research agency suppliers. Attend and report on industry events. What We Offer A friendly and positive working environment. A competitive salary, a discretionary up to 10% bonus after a years' service and AVIVA pension scheme. 26 days annual leave (excluding bank holidays), with enhanced holiday entitlement after two years' service up to 30 days. Group Life Assurance and Income Protection. Interactive app with a range of rewards and discounts. Professional development and training, including budget for relevant courses. Flexible working options to support a healthy work/life balance including a mix of office-based and remote hybrid working. About Newsworks Newsworks are the marketing body for the UK's national news publishers and lead collaboration across the industry to support the future for trusted journalism. Newsworks fosters a diverse and inclusive workplace and are committed to building a team that reflects a wide variety of skills, perspectives and backgrounds. We are an equal opportunities employer, hiring solely on merit and business need. We encourage applications regardless of sex, gender identity, ethnicity, age, sexual orientation, gender reassignment, religion or belief, marital status, pregnancy, parenthood and disability. If you require reasonable adjustments in any recruitment process with us, please make us aware.
PetroChina International (Netherlands) Company B.V.
City Of Westminster, London
Application Support Analyst Application Deadline: 24 July 2026 Department: IT Employment Type: Permanent - Full Time Location: London, UK Description Petroineos comprises trading and refining joint ventures between PetroChina International (London) Company Limited and INEOS. Established in 2011, Petroineos is one of Europe's leading International Integrated Energy Trading Companies. In addition to third-party trading, Petroineos Trading's key functions include the supply of Crude Oil to Petroineos and PetroChina refineries and the arrangement of the sale and distribution of the various products that are produced from the refineries. Products traded by Petroineos include both Crude Oil and Refined Oil Products. Reporting to the Application Support Manager, the main purpose of this role is to protect and maintain the production environment of PITL trading systems, primarily Openlink Endur, Amphora Symphony, Planlogic EoS, credit cube and MarketView. The Application Support Analyst will ensure that these systems are available and functioning in line with business expectations, running End of Day processes as well as implementing auditable processes and improvements to continually improve customer service. Key Responsibilities Provide technical, and where possible, functional support for IT Managed applications to investigate and attempt to resolve production issues. Log and manage incidents through to resolution, including reporting and regular pro-active communication with end users. Where required, elevate and ensure tracking and resolution of issues by 3rd line support (internal and 3rd parties) Understand the level of service and availability associated with each system (SLA's) and strive to achieve this Ensure releases and changes are adequately managed, are correctly documented and have a sufficient roll back plan. Develop production support infrastructure, processes and procedures to improve the quality of service Clearly understand levels of support and boundaries of support for new software from delivery projects, ensuring projects provide adequate handover Develop and maintain clear documentation explaining how to resolve key software issues, this documentation should be continually refined as the product beds into its production use. Manage end of day application processes For specific systems, enter approved master data in to system (following business approval). Where required provide support in the fail over to disaster recovery environment Skills, Knowledge and Expertise Degree or equivalent qualification in a relevant field preferred Understanding of ETRM systems ideally Openlink Endur, Amphora Symphony and/or Planlogic EoS Understanding of core trading processes Proven ability to work within a team and drive improvements Adapt to and manage the changing priorities of the business, set realistic expectations and deliver to these expectations Benefits The role offers a competitive salary commensurate with experience, as well as the opportunity to be awarded discretionary bonuses based on performance and a comprehensive benefits package including private medical insurance, travel insurance and dental insurance, gym reimbursement scheme, 10% contributory pension scheme, and 25 day yearly holiday allowance.
20/07/2026
Full time
Application Support Analyst Application Deadline: 24 July 2026 Department: IT Employment Type: Permanent - Full Time Location: London, UK Description Petroineos comprises trading and refining joint ventures between PetroChina International (London) Company Limited and INEOS. Established in 2011, Petroineos is one of Europe's leading International Integrated Energy Trading Companies. In addition to third-party trading, Petroineos Trading's key functions include the supply of Crude Oil to Petroineos and PetroChina refineries and the arrangement of the sale and distribution of the various products that are produced from the refineries. Products traded by Petroineos include both Crude Oil and Refined Oil Products. Reporting to the Application Support Manager, the main purpose of this role is to protect and maintain the production environment of PITL trading systems, primarily Openlink Endur, Amphora Symphony, Planlogic EoS, credit cube and MarketView. The Application Support Analyst will ensure that these systems are available and functioning in line with business expectations, running End of Day processes as well as implementing auditable processes and improvements to continually improve customer service. Key Responsibilities Provide technical, and where possible, functional support for IT Managed applications to investigate and attempt to resolve production issues. Log and manage incidents through to resolution, including reporting and regular pro-active communication with end users. Where required, elevate and ensure tracking and resolution of issues by 3rd line support (internal and 3rd parties) Understand the level of service and availability associated with each system (SLA's) and strive to achieve this Ensure releases and changes are adequately managed, are correctly documented and have a sufficient roll back plan. Develop production support infrastructure, processes and procedures to improve the quality of service Clearly understand levels of support and boundaries of support for new software from delivery projects, ensuring projects provide adequate handover Develop and maintain clear documentation explaining how to resolve key software issues, this documentation should be continually refined as the product beds into its production use. Manage end of day application processes For specific systems, enter approved master data in to system (following business approval). Where required provide support in the fail over to disaster recovery environment Skills, Knowledge and Expertise Degree or equivalent qualification in a relevant field preferred Understanding of ETRM systems ideally Openlink Endur, Amphora Symphony and/or Planlogic EoS Understanding of core trading processes Proven ability to work within a team and drive improvements Adapt to and manage the changing priorities of the business, set realistic expectations and deliver to these expectations Benefits The role offers a competitive salary commensurate with experience, as well as the opportunity to be awarded discretionary bonuses based on performance and a comprehensive benefits package including private medical insurance, travel insurance and dental insurance, gym reimbursement scheme, 10% contributory pension scheme, and 25 day yearly holiday allowance.
At Burberry, we believe creativity opens spaces. Our purpose is to unlock the power of imagination to push boundaries and open new possibilities for our people, our customers and our communities. This is the core belief that has guided Burberry since it was founded in 1856 and is central to how we operate as a company today. We aim to provide an environment for creative minds from different backgrounds to thrive, bringing a wide range of skills and experiences to everything we do. As a purposeful, values driven brand, we are committed to being a force for good in the world, creating the next generation of sustainable luxury for customers, driving industry change and championing our communities. Senior Analyst, HR Systems Job Purpose As a Senior Analyst, HR Systems, you will support the maintenance, optimisation and continuous improvement of our HR systems, including SAP SuccessFactors and UKG Pro WFM. Acting as a key point of contact for system related queries and incidents, you will provide timely support to employees and stakeholders while ensuring a high standard of customer service. Working closely with HR, IT and external vendors, you will help deliver enhancements, system upgrades and process improvements that support the employee experience and drive operational efficiency. You will also contribute to HR technology projects, testing, reporting and system governance activities. The successful candidate will have strong analytical and problem solving skills, experience working with HR systems, and the ability to build effective relationships with stakeholders across the business. A keen eye for detail, commitment to data integrity and understanding of system controls, compliance and data privacy are essential. Responsibilities A leading contributor directly responsible for the delivery of stable and effective HR applications. Responsible for delivering efficient resolution to queries and systems specific requests, providing end user support and acting as a functional expert including demonstrating associated best practice. Collaborate with internal stakeholders alongside third party vendors as needed, for system maintenance, first line of support for systems issues; acting as a central point of contact in collating, troubleshooting, escalating and resolving issues. Analyse new business requirements completing impact assessments to ensure proposed solutions are 'fit for purpose', guiding and influencing stakeholders on best practice. Manage system release cycles and provide business updates to relevant stakeholders. Performing quality assurance checks on system configuration. Performing regular system monitoring, verifying the integrity and availability of HR applications. Ensure compliance to internal controls, standards and regulations. Collaborate with cross functional stakeholders and act as an ambassador for the HR Systems Team within HR and across the wider business. Production and maintenance of associated system documentation (e.g. configuration workbooks, training documentation etc.). Apply understanding of assigned business process to identify gaps and propose continuous improvement measures. Involved in project delivery for relevant HR application changes or implementation of new technology. Personal Profile Relevant technical proficiency and experience, either gained through technical qualifications/training or on the job experience. Ideally 2+ years experience in a similar HR/IT role. Experience of working within either a highly complex or global organisation and/or HR Shared Services environment is desirable. Relevant technical proficiency in SAP SuccessFactors or UKG Pro WFM is desirable. Experience of actively participating in continuous improvement projects from idea generation to implementation. Measures of Success Customer satisfaction score SLA performance Stakeholder feedback Number of automated reports Number of manual reports (data extracts) Number of escalations and incidents User adoption Equal Opportunity Statement Burberry is an Equal Opportunities Employer and as such, treats all applications equally and recruits purely on the basis of skills and experience.
20/07/2026
Full time
At Burberry, we believe creativity opens spaces. Our purpose is to unlock the power of imagination to push boundaries and open new possibilities for our people, our customers and our communities. This is the core belief that has guided Burberry since it was founded in 1856 and is central to how we operate as a company today. We aim to provide an environment for creative minds from different backgrounds to thrive, bringing a wide range of skills and experiences to everything we do. As a purposeful, values driven brand, we are committed to being a force for good in the world, creating the next generation of sustainable luxury for customers, driving industry change and championing our communities. Senior Analyst, HR Systems Job Purpose As a Senior Analyst, HR Systems, you will support the maintenance, optimisation and continuous improvement of our HR systems, including SAP SuccessFactors and UKG Pro WFM. Acting as a key point of contact for system related queries and incidents, you will provide timely support to employees and stakeholders while ensuring a high standard of customer service. Working closely with HR, IT and external vendors, you will help deliver enhancements, system upgrades and process improvements that support the employee experience and drive operational efficiency. You will also contribute to HR technology projects, testing, reporting and system governance activities. The successful candidate will have strong analytical and problem solving skills, experience working with HR systems, and the ability to build effective relationships with stakeholders across the business. A keen eye for detail, commitment to data integrity and understanding of system controls, compliance and data privacy are essential. Responsibilities A leading contributor directly responsible for the delivery of stable and effective HR applications. Responsible for delivering efficient resolution to queries and systems specific requests, providing end user support and acting as a functional expert including demonstrating associated best practice. Collaborate with internal stakeholders alongside third party vendors as needed, for system maintenance, first line of support for systems issues; acting as a central point of contact in collating, troubleshooting, escalating and resolving issues. Analyse new business requirements completing impact assessments to ensure proposed solutions are 'fit for purpose', guiding and influencing stakeholders on best practice. Manage system release cycles and provide business updates to relevant stakeholders. Performing quality assurance checks on system configuration. Performing regular system monitoring, verifying the integrity and availability of HR applications. Ensure compliance to internal controls, standards and regulations. Collaborate with cross functional stakeholders and act as an ambassador for the HR Systems Team within HR and across the wider business. Production and maintenance of associated system documentation (e.g. configuration workbooks, training documentation etc.). Apply understanding of assigned business process to identify gaps and propose continuous improvement measures. Involved in project delivery for relevant HR application changes or implementation of new technology. Personal Profile Relevant technical proficiency and experience, either gained through technical qualifications/training or on the job experience. Ideally 2+ years experience in a similar HR/IT role. Experience of working within either a highly complex or global organisation and/or HR Shared Services environment is desirable. Relevant technical proficiency in SAP SuccessFactors or UKG Pro WFM is desirable. Experience of actively participating in continuous improvement projects from idea generation to implementation. Measures of Success Customer satisfaction score SLA performance Stakeholder feedback Number of automated reports Number of manual reports (data extracts) Number of escalations and incidents User adoption Equal Opportunity Statement Burberry is an Equal Opportunities Employer and as such, treats all applications equally and recruits purely on the basis of skills and experience.
Different Technologies Pty Ltd.
Cheltenham, Gloucestershire
Daintta are a rapidly growing, values-driven team of specialists who work with government clients across Cyber Security, National Security, Law Enforcement, Telecommunications, Defence, Science and Technology. We are seeking a talented and motivated Business Analyst to support the definition, analysis, and improvement of business processes, operational capabilities, and technology-enabled change within secure public organisations. The role bridges operational users, policy stakeholders, and technical teams to ensure solutions meet business and operational objectives. What's in it for you? You will be joining Daintta with accountability for delivering client projects and enabling others to deliver through leadership and collaboration. In addition to being rewarded fairly for your contribution to the business, you get to work in a dynamic organisation that is agile and responsive: a business that is growing fast and where you get to drive and shape the future, a place where you are respected and somewhere you can be innovative and creative Key Responsibilities Elicit, analyse, and document business and operational requirements. Facilitate workshops with operational users, technical teams, and senior stakeholders. Produce high-quality requirements documentation, process maps, user stories, and use cases. Support capability gap analysis and options assessment. Translate operational needs into actionable technical and delivery requirements. Support testing, acceptance, and business readiness activities. Ensure traceability from requirements through to delivered outcomes. Skills/Knowledge The role requires the following key skills / knowledge, non-exhaustively: Requirements engineering and management. Process modelling and business analysis techniques. Agile and traditional delivery approaches. Stakeholder engagement and facilitation. Operational analysis and capability assessment. Experience with tools such as JIRA, Confluence, Visio, or other Data Visualisation tooling. Location? Hybrid, with 2-3 days working from Daintta office (London or Cheltenham) or on client site as required. Benefits We believe in supporting our people both professionally and personally. Here's what you can expect when you join us: Time Off 25 days annual leave, plus bank holidays Up to 5 days annual training leave with a dedicated training budget Up to 3 days annual volunteering leave - give back to the community Competitive maternity, paternity, shared parental leave & compassionate leave Health & Wellness Comprehensive Private Health Insurance Employee Assistance Programme - 24/7 support services £2,000 Flex Cash Allowance, paid pro-rata over the year Financial Benefits 5% pension contribution Discretionary company awards and bonuses, based on performance and company targets Access to Electric Vehicle (EV) Salary Sacrifice scheme Professional Development Up to £1,000 annual training budget (access to additional training and development budget via business case) Up to 5 days annual training leave 1 professional membership paid annually Up to £200 of additional IT budget for new joiners Perks Free breakfast every Tuesday in the London office Fortnightly drinks - in London Regular social events, quizzes, and guest workshops Huckletree perks - including gym and restaurant discounts Employee referral programme Monthly breakfast club in our Cheltenham office Security Information Due to the nature of this position, you must have and retain a minimum of SC clearance and be desirable to attain DV clearance. Strong preference is to hold an existing DV clearance. To qualify, as a minimum, you must be a British Citizen and have resided in the UK for the last 5 years. For more information about clearance eligibility, please see
20/07/2026
Full time
Daintta are a rapidly growing, values-driven team of specialists who work with government clients across Cyber Security, National Security, Law Enforcement, Telecommunications, Defence, Science and Technology. We are seeking a talented and motivated Business Analyst to support the definition, analysis, and improvement of business processes, operational capabilities, and technology-enabled change within secure public organisations. The role bridges operational users, policy stakeholders, and technical teams to ensure solutions meet business and operational objectives. What's in it for you? You will be joining Daintta with accountability for delivering client projects and enabling others to deliver through leadership and collaboration. In addition to being rewarded fairly for your contribution to the business, you get to work in a dynamic organisation that is agile and responsive: a business that is growing fast and where you get to drive and shape the future, a place where you are respected and somewhere you can be innovative and creative Key Responsibilities Elicit, analyse, and document business and operational requirements. Facilitate workshops with operational users, technical teams, and senior stakeholders. Produce high-quality requirements documentation, process maps, user stories, and use cases. Support capability gap analysis and options assessment. Translate operational needs into actionable technical and delivery requirements. Support testing, acceptance, and business readiness activities. Ensure traceability from requirements through to delivered outcomes. Skills/Knowledge The role requires the following key skills / knowledge, non-exhaustively: Requirements engineering and management. Process modelling and business analysis techniques. Agile and traditional delivery approaches. Stakeholder engagement and facilitation. Operational analysis and capability assessment. Experience with tools such as JIRA, Confluence, Visio, or other Data Visualisation tooling. Location? Hybrid, with 2-3 days working from Daintta office (London or Cheltenham) or on client site as required. Benefits We believe in supporting our people both professionally and personally. Here's what you can expect when you join us: Time Off 25 days annual leave, plus bank holidays Up to 5 days annual training leave with a dedicated training budget Up to 3 days annual volunteering leave - give back to the community Competitive maternity, paternity, shared parental leave & compassionate leave Health & Wellness Comprehensive Private Health Insurance Employee Assistance Programme - 24/7 support services £2,000 Flex Cash Allowance, paid pro-rata over the year Financial Benefits 5% pension contribution Discretionary company awards and bonuses, based on performance and company targets Access to Electric Vehicle (EV) Salary Sacrifice scheme Professional Development Up to £1,000 annual training budget (access to additional training and development budget via business case) Up to 5 days annual training leave 1 professional membership paid annually Up to £200 of additional IT budget for new joiners Perks Free breakfast every Tuesday in the London office Fortnightly drinks - in London Regular social events, quizzes, and guest workshops Huckletree perks - including gym and restaurant discounts Employee referral programme Monthly breakfast club in our Cheltenham office Security Information Due to the nature of this position, you must have and retain a minimum of SC clearance and be desirable to attain DV clearance. Strong preference is to hold an existing DV clearance. To qualify, as a minimum, you must be a British Citizen and have resided in the UK for the last 5 years. For more information about clearance eligibility, please see
An opportunity has arisen for a Software Engineer to join our Data Solutions Programming team About the Role We are looking for a proactive and adaptable Software Engineer with strong full-stack development skills. The successful candidate will be proficient in front-end development using Angular and back-end development using .NET C#, with SQL database management experience being highly desirable. You will join a small, experienced programming team within Data Solutions, working closely with business analysts, data scientists and domain specialists. You will have the opportunity to take ownership of features, influence technical approaches and see your work used directly by customers. Hybrid working, with regular attendance at our Stonehouse office expected, particularly for team collaboration, project kick-offs and customer-facing work. You will work directly with customers, clients and internal stakeholders to understand requirements, clarify user needs, and translate them into practical, user-focused software solutions. The role would suit someone who is comfortable exploring novel technical approaches, turning ideas into working solutions quickly, and using AI-assisted development tools responsibly to support high-quality delivery. Key responsibilities will include: Designing, developing and maintaining secure web-based software solutions Translating user and customer requirements into practical software features Delivering front-end functionality using Angular or similar modern frameworks Working with C#, ASP.NET and SQL Server-based applications Using AI-assisted development tools securely and responsibly to support prototyping, delivery and problem-solving Collaborating with developers, business analysts, data scientists and domain specialists Leading the Way with AI-Assisted Development At Allan Webb Ltd, we are actively adopting secure AI-assisted development practices. We leverage tools such as GitHub Copilot for Visual Studio to enhance productivity whilst maintaining our commitment to secure by design principles. Experience with AI-assisted development tools will be advantageous as we continue to innovate and adopt cutting edge development practices. You will also work closely with our specialist Data Science team, who develop AI and data driven solutions for internal and customer facing projects. Experience & Skills: Minimum 2 years' commercial software development experience Experience with SQL Server or similar relational databases Experience building web applications using Angular, React, Blazor or similar Understanding of OWASP security best practices and secure by design principles Ability to communicate with technical and non technical stakeholders Ability to estimate, prioritise and deliver work in a small collaborative team Experience with DevExtreme and DevExpress component libraries Experience with AI-assisted development tools such as GitHub Copilot for Visual Studio, or similar. Knowledge of PostgreSQL databases Experience with Microsoft DevOps and CI/CD pipelines Understanding of Windows Services and SSIS packages Knowledge of EDMX and MS Entity Framework Experience with Blazor Relevant Microsoft, cloud, security or software development certifications, or a willingness to work towards them. What We Offer Flexible hybrid working (office-based and remote) Company pension scheme Family events and days out Cycle to work scheme Good career progression opportunities as we continue on an impressive growth path Security Clearance Successful applicants will be required to be security cleared prior to appointment. You will require the right to work in the UK. About Us Allan Webb Ltd is at the forefront of technical documentation and data management with an unrivalled track record spanning more than 50 years. We're a leading supplier of technical writing, technical translation, technical illustrating and integrated logistics support services to government and industry clients throughout the UK and Europe. We're also one of the leading providers of bureau scanning services in the UK. Our Data Solutions department is delivering innovative data management solutions backed up by industry experts. You will help build software that turns complex technical documentation and defence/support data into usable digital tools for real customers. Allan Webb Ltd is committed to maintaining a flexible working environment that supports our team members.
20/07/2026
Full time
An opportunity has arisen for a Software Engineer to join our Data Solutions Programming team About the Role We are looking for a proactive and adaptable Software Engineer with strong full-stack development skills. The successful candidate will be proficient in front-end development using Angular and back-end development using .NET C#, with SQL database management experience being highly desirable. You will join a small, experienced programming team within Data Solutions, working closely with business analysts, data scientists and domain specialists. You will have the opportunity to take ownership of features, influence technical approaches and see your work used directly by customers. Hybrid working, with regular attendance at our Stonehouse office expected, particularly for team collaboration, project kick-offs and customer-facing work. You will work directly with customers, clients and internal stakeholders to understand requirements, clarify user needs, and translate them into practical, user-focused software solutions. The role would suit someone who is comfortable exploring novel technical approaches, turning ideas into working solutions quickly, and using AI-assisted development tools responsibly to support high-quality delivery. Key responsibilities will include: Designing, developing and maintaining secure web-based software solutions Translating user and customer requirements into practical software features Delivering front-end functionality using Angular or similar modern frameworks Working with C#, ASP.NET and SQL Server-based applications Using AI-assisted development tools securely and responsibly to support prototyping, delivery and problem-solving Collaborating with developers, business analysts, data scientists and domain specialists Leading the Way with AI-Assisted Development At Allan Webb Ltd, we are actively adopting secure AI-assisted development practices. We leverage tools such as GitHub Copilot for Visual Studio to enhance productivity whilst maintaining our commitment to secure by design principles. Experience with AI-assisted development tools will be advantageous as we continue to innovate and adopt cutting edge development practices. You will also work closely with our specialist Data Science team, who develop AI and data driven solutions for internal and customer facing projects. Experience & Skills: Minimum 2 years' commercial software development experience Experience with SQL Server or similar relational databases Experience building web applications using Angular, React, Blazor or similar Understanding of OWASP security best practices and secure by design principles Ability to communicate with technical and non technical stakeholders Ability to estimate, prioritise and deliver work in a small collaborative team Experience with DevExtreme and DevExpress component libraries Experience with AI-assisted development tools such as GitHub Copilot for Visual Studio, or similar. Knowledge of PostgreSQL databases Experience with Microsoft DevOps and CI/CD pipelines Understanding of Windows Services and SSIS packages Knowledge of EDMX and MS Entity Framework Experience with Blazor Relevant Microsoft, cloud, security or software development certifications, or a willingness to work towards them. What We Offer Flexible hybrid working (office-based and remote) Company pension scheme Family events and days out Cycle to work scheme Good career progression opportunities as we continue on an impressive growth path Security Clearance Successful applicants will be required to be security cleared prior to appointment. You will require the right to work in the UK. About Us Allan Webb Ltd is at the forefront of technical documentation and data management with an unrivalled track record spanning more than 50 years. We're a leading supplier of technical writing, technical translation, technical illustrating and integrated logistics support services to government and industry clients throughout the UK and Europe. We're also one of the leading providers of bureau scanning services in the UK. Our Data Solutions department is delivering innovative data management solutions backed up by industry experts. You will help build software that turns complex technical documentation and defence/support data into usable digital tools for real customers. Allan Webb Ltd is committed to maintaining a flexible working environment that supports our team members.
Reporting Senior Analyst Department: Client Role Employment Type: Permanent - Full Time Location: London, UK Description We are currently representing a leading global Financial Services firm in the appointment of high calibre professionals as part of a period of strategic growth and investment. Our client operates at the intersection of corporate, fiduciary and regulatory services, partnering with private equity houses, investment managers and international financial institutions. Backed by long term institutional investment and an established global brand, the firm is scaling its capabilities, technology and international footprint. This is an opportunity to join a business that combines the agility of a growth platform with the credibility, client base and governance of a market leader. The Role As a Senior Reporting Analyst, you will play a key role in delivering high quality data insights across the business. Working closely with senior stakeholders, you will design and develop dashboards, reports and analytical solutions that support decision making and operational performance. This role offers the opportunity to work with complex datasets, drive improvements in data quality and reporting processes, and contribute to building a more data driven organisation. Key Responsibilities Design and deliver advanced reporting solutions, including dashboards, scorecards and KPI tracking across multiple business areas. Develop and maintain reports using tools such as Power BI, SQL and other reporting platforms. Perform ad hoc data analysis to support business needs, providing timely and actionable insights. Ensure data accuracy and integrity through effective data collection, validation and cleansing processes. Identify opportunities for process improvement, implementing best practices in data management and reporting. Analyse complex datasets to identify trends, patterns and anomalies that support strategic decision making. Support the development of scalable reporting solutions, including automated and scheduled reporting service. Skills, Knowledge and Expertise Experience developing reporting solutions using Power BI, with strong data visualisation capability. Proficiency in SQL Server environments, including SQL Management Studio and working with structured datasets. Experience with automated reporting tools such as SSRS. Advanced Excel skills, including pivot tables, data models and data analysis techniques. Experience working with XML/JSON data structures within SQL environments. Strong analytical mindset, with the ability to interpret complex data and translate it into meaningful insights. High attention to detail, with a focus on data accuracy and documentation. Strong organisational and time management skills, with the ability to manage both BAU and project work. Excellent communication skills, both written and verbal. Understanding of KYC data and corporate structures is advantageous.
20/07/2026
Full time
Reporting Senior Analyst Department: Client Role Employment Type: Permanent - Full Time Location: London, UK Description We are currently representing a leading global Financial Services firm in the appointment of high calibre professionals as part of a period of strategic growth and investment. Our client operates at the intersection of corporate, fiduciary and regulatory services, partnering with private equity houses, investment managers and international financial institutions. Backed by long term institutional investment and an established global brand, the firm is scaling its capabilities, technology and international footprint. This is an opportunity to join a business that combines the agility of a growth platform with the credibility, client base and governance of a market leader. The Role As a Senior Reporting Analyst, you will play a key role in delivering high quality data insights across the business. Working closely with senior stakeholders, you will design and develop dashboards, reports and analytical solutions that support decision making and operational performance. This role offers the opportunity to work with complex datasets, drive improvements in data quality and reporting processes, and contribute to building a more data driven organisation. Key Responsibilities Design and deliver advanced reporting solutions, including dashboards, scorecards and KPI tracking across multiple business areas. Develop and maintain reports using tools such as Power BI, SQL and other reporting platforms. Perform ad hoc data analysis to support business needs, providing timely and actionable insights. Ensure data accuracy and integrity through effective data collection, validation and cleansing processes. Identify opportunities for process improvement, implementing best practices in data management and reporting. Analyse complex datasets to identify trends, patterns and anomalies that support strategic decision making. Support the development of scalable reporting solutions, including automated and scheduled reporting service. Skills, Knowledge and Expertise Experience developing reporting solutions using Power BI, with strong data visualisation capability. Proficiency in SQL Server environments, including SQL Management Studio and working with structured datasets. Experience with automated reporting tools such as SSRS. Advanced Excel skills, including pivot tables, data models and data analysis techniques. Experience working with XML/JSON data structures within SQL environments. Strong analytical mindset, with the ability to interpret complex data and translate it into meaningful insights. High attention to detail, with a focus on data accuracy and documentation. Strong organisational and time management skills, with the ability to manage both BAU and project work. Excellent communication skills, both written and verbal. Understanding of KYC data and corporate structures is advantageous.
IXICO plc (AIM: IXI), is a global leader in neuroscience imaging and biomarker analytics, using its proprietary AI-driven platform to help advance the treatment of neurological disorders and reduce the uncertainties associated with drug discovery, development and monitoring. As a key part of the global neurological disease research community, the Company has built a global reputation and 20-year track record as an end-to-end Imaging Contract Research Organisation (iCRO) working with leading pharma companies, innovative biotech's, disease consortia and non-profit organisations. IXICO has supported hundreds of neurological clinical trials, analysed hundreds of thousands scans and built an expansive network of expert imaging centres around the world. The IXICO Platform is tailor-made for neurological disease, reliably processing data from global trials, precisely measuring key imaging biomarkers associated with the identification, progression and treatment of diseases such as Alzheimer's, Huntington's and Parkinson's. Image data is interrogated by the Platform and IXICO's expert scientists translating complex data into clinically meaningful while minimizing data variability and increasing reproducibility. Our people are empowered to enable us to achieve our company goals and their own personal development through the "4A" values at the heart of our culture: Aspiration, Ability, Agility and Accountability. To help us deliver our medical image analysis solutions to large clinical trials we are hiring an experienced and passionate Business Analyst to join our dynamic team on a permanent full-time capacity. Purpose of the Role: The Business Analyst role will play a key role in shaping solutions that meet business needs and support strategic objectives. Working closely with stakeholders, developers and cross-functional teams, the role holder will lead business analysis activities across the full delivery lifecycle, applying Agile principles to drive collaboration, clarity and continuous improvement. The role holder will be expected to lead a small sub team of developers, coordinate Agile ceremonies, improve standards and team efficiency, and translate complex business needs into clear requirements, process models and solution designs. The role requires strong stakeholder engagement, confidence in facilitating workshops and meetings, and a solid understanding of APIs, client web applications, UML and data models. The role holder will also work closely with the VP Business Solution to build prototypes that help elicit stronger requirements from the business and provide developers and testers with a clearer view of how solutions should look and operate. Duties and responsibilities Lead business analysis activities across projects and initiatives, ensuring business needs are understood, documented and translated into effective solutions. Leadasmallsubteamofdevelopers,providingdirection,promotingcollaborationandsupportingdeliveryinlinewithagreedpriorities. Coordinate and facilitate Agile ceremonies including backlog refinement, sprint planning, daily stand-ups, reviews and retrospectives. Work with stakeholders confidently to elicit, analyse and challenge business requirements through effective questioning and structured discussion. Produce clear and well-structured requirements, user stories, acceptance criteria, process flows and supporting analysis documentation. Use Gherkin-style acceptance criteria where appropriate to improve requirement clarity and support collaboration with developers and testers. Work with the VP Business Solutions to build solution prototypes that help the business visualise proposed outcomes, improve requirements elicitation, and support a shared understanding across delivery teams. Supportdevelopersandtestersbyprovidingclearguidanceonhowthesolutionshouldlook,behaveandoperateinpractice. Act as an advocate for continuous improvement, driving higher standards, better ways of working and increased team efficiency. Collaborate with technical teams to define solution options and ensure requirements are feasible, well understood and aligned to business goals. ApplyworkingknowledgeofAPIs,clientwebapplicationsandAzureDevOpswhenanalysingsystembehaviour,managingrequirementsandsupportingdeliveryworkflows. BecomfortableusingmoderntoolingsuchasClaudeCodetosupportanalysis,solutionexplorationanddeliverycollaborationwhereappropriate. Draft basic UML diagrams and other analysis artefacts to support communication of processes, interactions and solution design. Develop and maintain a strong understanding of data models to support requirements analysis, data mapping and process improvement. Support successful delivery by identifying risks, dependencies, assumptions and opportunities early, and working proactively to address them. Qualifications and skills required for the role: ProvenexperienceasaBusinessAnalyst,withdemonstrableexperienceoperatingataseniororleadlevel. StrongunderstandingofAgileprinciplesandpracticalexperiencecoordinatingAgileceremonieswithindeliveryteams. Excellent requirements elicitation skills, including the ability to probe beyond initial statements to uncover underlying business needs. Confident stakeholder engagement and facilitation skills, with the ability to lead meetings, workshops and discussions effectively. Experience working with the VP Business Solutions or similar senior stakeholders to shape solution thinking and build prototypes that improve requirements quality. Good working knowledge of APIs and system integrations, with the ability to support analysis of technical dependencies and interfaces. Workingknowledgeofclientwebapplicationsandhowfront-endbehavioursupportsbusinessprocessesanduserneeds. AbilitytocreatebasicUMLdiagramsandotherstructuredanalysismodels. Excellent understanding of data models and the ability to analyse how data supports business processes and reporting needs. Commitment to improving standards, team effectiveness and delivery quality through continuous improvement and best practice. Experiencesupportingthedesignorevolutionofclient-facingwebapplications. FamiliaritywithUML,dataanalysisanddatamappingtechniques. Relevantbusinessanalysiscertificationorprofessionaltrainingwouldbeadvantageous. Other Excellent written and verbal communication skills, including the ability to translate complex concepts for both technical and non-technical audiences. Stronganalyticalthinking,attentiontodetailandproblem-solvingcapability. Abilitytobuildcredibilityandstrongworkingrelationshipswithstakeholdersatdifferentlevelsoftheorganisation. Proactive mindset with a focus on collaboration, ownership and continuous improvement. Staff Annual Bonus Plans and Annual Salary Review. Generous employer pension contribution of 6%. 25 days annual leave, increasing up to 28 days with every year at IXICO. BUPA private medical insurance scheme. Life Assurance of 4x annual salary. Employee Benefits Portal, offering various discounts in retail, food & drink, and entertainment. Engaging and social environment, with fundraising and sporting activities and seasonal events such as Summer and Christmas parties. Wellbeing initiatives such as eye tests, flu jabs, and Mental Health Awareness Training. Employee Assistance Programme offering advice and support on a wide range of topics. Hybrid working model pattern split between working in the City of London and remotely. Reimbursement allowance to purchase equipment to support working from home. Generous employee referral scheme offering £2,000 for referring a successful candidate to the company. Financial assistance for professional qualifications. Opportunity to contribute to an industry where your work has an impact every single day. How to Apply IXICO is working hard to create a representative, inclusive and empowered team, because we believe different experiences, perspectives and backgrounds make a better workplace, and ultimately better services. IXICO doesn't discriminate on the basis of race, colour, religion or belief, gender, national origin, age, sexual orientation, marital status, disability or any other protected class. This is a great opportunity for a motivated and passionate Business Analyst to thrive in an engaging and fast-paced environment, to make a difference on an everyday basis. If you think IXICO should meet you, please send us your CV and covering letter by email to or apply directly via LinkedIn. Please note that our entire business is operating under a Hybrid-Working Model, where UK-based employees are required to attend our London office 2 days a week. If you have any questions, please reach out to our careers team. Please note that IXICO will process the data provided by you only in order to perform the outline recruitment exercise. For more details on what data we process and on what legal basis this happens please view our Recruitment Privacy Policy or contact .
20/07/2026
Full time
IXICO plc (AIM: IXI), is a global leader in neuroscience imaging and biomarker analytics, using its proprietary AI-driven platform to help advance the treatment of neurological disorders and reduce the uncertainties associated with drug discovery, development and monitoring. As a key part of the global neurological disease research community, the Company has built a global reputation and 20-year track record as an end-to-end Imaging Contract Research Organisation (iCRO) working with leading pharma companies, innovative biotech's, disease consortia and non-profit organisations. IXICO has supported hundreds of neurological clinical trials, analysed hundreds of thousands scans and built an expansive network of expert imaging centres around the world. The IXICO Platform is tailor-made for neurological disease, reliably processing data from global trials, precisely measuring key imaging biomarkers associated with the identification, progression and treatment of diseases such as Alzheimer's, Huntington's and Parkinson's. Image data is interrogated by the Platform and IXICO's expert scientists translating complex data into clinically meaningful while minimizing data variability and increasing reproducibility. Our people are empowered to enable us to achieve our company goals and their own personal development through the "4A" values at the heart of our culture: Aspiration, Ability, Agility and Accountability. To help us deliver our medical image analysis solutions to large clinical trials we are hiring an experienced and passionate Business Analyst to join our dynamic team on a permanent full-time capacity. Purpose of the Role: The Business Analyst role will play a key role in shaping solutions that meet business needs and support strategic objectives. Working closely with stakeholders, developers and cross-functional teams, the role holder will lead business analysis activities across the full delivery lifecycle, applying Agile principles to drive collaboration, clarity and continuous improvement. The role holder will be expected to lead a small sub team of developers, coordinate Agile ceremonies, improve standards and team efficiency, and translate complex business needs into clear requirements, process models and solution designs. The role requires strong stakeholder engagement, confidence in facilitating workshops and meetings, and a solid understanding of APIs, client web applications, UML and data models. The role holder will also work closely with the VP Business Solution to build prototypes that help elicit stronger requirements from the business and provide developers and testers with a clearer view of how solutions should look and operate. Duties and responsibilities Lead business analysis activities across projects and initiatives, ensuring business needs are understood, documented and translated into effective solutions. Leadasmallsubteamofdevelopers,providingdirection,promotingcollaborationandsupportingdeliveryinlinewithagreedpriorities. Coordinate and facilitate Agile ceremonies including backlog refinement, sprint planning, daily stand-ups, reviews and retrospectives. Work with stakeholders confidently to elicit, analyse and challenge business requirements through effective questioning and structured discussion. Produce clear and well-structured requirements, user stories, acceptance criteria, process flows and supporting analysis documentation. Use Gherkin-style acceptance criteria where appropriate to improve requirement clarity and support collaboration with developers and testers. Work with the VP Business Solutions to build solution prototypes that help the business visualise proposed outcomes, improve requirements elicitation, and support a shared understanding across delivery teams. Supportdevelopersandtestersbyprovidingclearguidanceonhowthesolutionshouldlook,behaveandoperateinpractice. Act as an advocate for continuous improvement, driving higher standards, better ways of working and increased team efficiency. Collaborate with technical teams to define solution options and ensure requirements are feasible, well understood and aligned to business goals. ApplyworkingknowledgeofAPIs,clientwebapplicationsandAzureDevOpswhenanalysingsystembehaviour,managingrequirementsandsupportingdeliveryworkflows. BecomfortableusingmoderntoolingsuchasClaudeCodetosupportanalysis,solutionexplorationanddeliverycollaborationwhereappropriate. Draft basic UML diagrams and other analysis artefacts to support communication of processes, interactions and solution design. Develop and maintain a strong understanding of data models to support requirements analysis, data mapping and process improvement. Support successful delivery by identifying risks, dependencies, assumptions and opportunities early, and working proactively to address them. Qualifications and skills required for the role: ProvenexperienceasaBusinessAnalyst,withdemonstrableexperienceoperatingataseniororleadlevel. StrongunderstandingofAgileprinciplesandpracticalexperiencecoordinatingAgileceremonieswithindeliveryteams. Excellent requirements elicitation skills, including the ability to probe beyond initial statements to uncover underlying business needs. Confident stakeholder engagement and facilitation skills, with the ability to lead meetings, workshops and discussions effectively. Experience working with the VP Business Solutions or similar senior stakeholders to shape solution thinking and build prototypes that improve requirements quality. Good working knowledge of APIs and system integrations, with the ability to support analysis of technical dependencies and interfaces. Workingknowledgeofclientwebapplicationsandhowfront-endbehavioursupportsbusinessprocessesanduserneeds. AbilitytocreatebasicUMLdiagramsandotherstructuredanalysismodels. Excellent understanding of data models and the ability to analyse how data supports business processes and reporting needs. Commitment to improving standards, team effectiveness and delivery quality through continuous improvement and best practice. Experiencesupportingthedesignorevolutionofclient-facingwebapplications. FamiliaritywithUML,dataanalysisanddatamappingtechniques. Relevantbusinessanalysiscertificationorprofessionaltrainingwouldbeadvantageous. Other Excellent written and verbal communication skills, including the ability to translate complex concepts for both technical and non-technical audiences. Stronganalyticalthinking,attentiontodetailandproblem-solvingcapability. Abilitytobuildcredibilityandstrongworkingrelationshipswithstakeholdersatdifferentlevelsoftheorganisation. Proactive mindset with a focus on collaboration, ownership and continuous improvement. Staff Annual Bonus Plans and Annual Salary Review. Generous employer pension contribution of 6%. 25 days annual leave, increasing up to 28 days with every year at IXICO. BUPA private medical insurance scheme. Life Assurance of 4x annual salary. Employee Benefits Portal, offering various discounts in retail, food & drink, and entertainment. Engaging and social environment, with fundraising and sporting activities and seasonal events such as Summer and Christmas parties. Wellbeing initiatives such as eye tests, flu jabs, and Mental Health Awareness Training. Employee Assistance Programme offering advice and support on a wide range of topics. Hybrid working model pattern split between working in the City of London and remotely. Reimbursement allowance to purchase equipment to support working from home. Generous employee referral scheme offering £2,000 for referring a successful candidate to the company. Financial assistance for professional qualifications. Opportunity to contribute to an industry where your work has an impact every single day. How to Apply IXICO is working hard to create a representative, inclusive and empowered team, because we believe different experiences, perspectives and backgrounds make a better workplace, and ultimately better services. IXICO doesn't discriminate on the basis of race, colour, religion or belief, gender, national origin, age, sexual orientation, marital status, disability or any other protected class. This is a great opportunity for a motivated and passionate Business Analyst to thrive in an engaging and fast-paced environment, to make a difference on an everyday basis. If you think IXICO should meet you, please send us your CV and covering letter by email to or apply directly via LinkedIn. Please note that our entire business is operating under a Hybrid-Working Model, where UK-based employees are required to attend our London office 2 days a week. If you have any questions, please reach out to our careers team. Please note that IXICO will process the data provided by you only in order to perform the outline recruitment exercise. For more details on what data we process and on what legal basis this happens please view our Recruitment Privacy Policy or contact .
About the Company We're the world's leading provider of secure financial messaging services, headquartered in Belgium. We move value across borders, cities, and continents with scale, precision, and trust. Role Overview Cyber Risk / Information Security Risk Specialist - Member of the Information Security Governance team supporting SWIFT Global Security GRC practices. Responsibilities Support information security risk assessments across business initiatives, technologies, and third party engagements, ensuring confidentiality, integrity, and availability risks are identified, assessed, and documented. Maintain and continuously improve the security risk management framework, including methodologies, policies, standards, and supporting documentation. Coordinate monitoring, reporting, and escalation of security risks, including managing the Security Risk Registry and supporting risk review and decision forums. Partner with stakeholders across Technology, Business, and Security teams to ensure consistent risk treatment, risk acceptance, and remediation tracking in line with risk appetite. Contribute to security governance activities, preparing management and committee reporting, metrics, and risk insights for senior stakeholders. Support compliance with regulatory, oversight, and audit expectations by providing clear evidence of effective information security risk management. Promote risk awareness and security by design by advising on controls, design decisions, and risk trade offs throughout the lifecycle of projects, products, and services. Act as a trusted subject matter expert on cyber and information security risk, continuously tracking emerging threats, control gaps, and best practices. What to Expect You will work closely with business units, risk department teams, technology teams, and other units in a diverse, collaborative environment. You will apply analytical skills and data driven insights to prioritize risks and drive meaningful change within SWIFT's highly secure financial ecosystem. Core Qualifications Broad knowledge of cyber security concepts including cryptography, authentication and authorization, access control, secure architectures, threat modeling, vulnerabilities, and software security. Strong knowledge of regulatory requirements such as GDPR, ISO27001, PCI DSS and experience in regulatory reporting. 3-5 years of experience in GRC and/or security risk management. Bachelor's degree in computer science, cyber security, or a related discipline. Excellent interpersonal and communication skills for both technical and non technical audiences. Good analytical skills to translate complex GRC activities into clear and actionable insights. Preferred Qualifications Relevant security certifications (e.g. CRISC, CISA, CISSP). Experience working for financial institutions or other critical infrastructures. Experience working within global organizations with offices around the world. Prior consulting or service oriented experience for internal and external customers. Professional Skills & Competencies Autonomous, driven, with strong ability to quickly adapt and respond to change. Customer oriented and quality mindset - consistently delivering true customer value. Open minded, solutions oriented, and a true team player - gaining energy through collaboration. Fluent in English (spoken and written). Benefits & Workplace Culture We foster a diverse and inclusive environment where every voice counts, encouraging personal growth and the application of innovative ideas. Employees have opportunities to advance careers across departments and disciplines worldwide. EEO Statement & Accessibility We are committed to an inclusive and accessible recruitment process. If you require a reasonable accommodation related to accessibility during your application or interview, please contact accessibility . All requests are confidential and will not affect your candidacy.
20/07/2026
Full time
About the Company We're the world's leading provider of secure financial messaging services, headquartered in Belgium. We move value across borders, cities, and continents with scale, precision, and trust. Role Overview Cyber Risk / Information Security Risk Specialist - Member of the Information Security Governance team supporting SWIFT Global Security GRC practices. Responsibilities Support information security risk assessments across business initiatives, technologies, and third party engagements, ensuring confidentiality, integrity, and availability risks are identified, assessed, and documented. Maintain and continuously improve the security risk management framework, including methodologies, policies, standards, and supporting documentation. Coordinate monitoring, reporting, and escalation of security risks, including managing the Security Risk Registry and supporting risk review and decision forums. Partner with stakeholders across Technology, Business, and Security teams to ensure consistent risk treatment, risk acceptance, and remediation tracking in line with risk appetite. Contribute to security governance activities, preparing management and committee reporting, metrics, and risk insights for senior stakeholders. Support compliance with regulatory, oversight, and audit expectations by providing clear evidence of effective information security risk management. Promote risk awareness and security by design by advising on controls, design decisions, and risk trade offs throughout the lifecycle of projects, products, and services. Act as a trusted subject matter expert on cyber and information security risk, continuously tracking emerging threats, control gaps, and best practices. What to Expect You will work closely with business units, risk department teams, technology teams, and other units in a diverse, collaborative environment. You will apply analytical skills and data driven insights to prioritize risks and drive meaningful change within SWIFT's highly secure financial ecosystem. Core Qualifications Broad knowledge of cyber security concepts including cryptography, authentication and authorization, access control, secure architectures, threat modeling, vulnerabilities, and software security. Strong knowledge of regulatory requirements such as GDPR, ISO27001, PCI DSS and experience in regulatory reporting. 3-5 years of experience in GRC and/or security risk management. Bachelor's degree in computer science, cyber security, or a related discipline. Excellent interpersonal and communication skills for both technical and non technical audiences. Good analytical skills to translate complex GRC activities into clear and actionable insights. Preferred Qualifications Relevant security certifications (e.g. CRISC, CISA, CISSP). Experience working for financial institutions or other critical infrastructures. Experience working within global organizations with offices around the world. Prior consulting or service oriented experience for internal and external customers. Professional Skills & Competencies Autonomous, driven, with strong ability to quickly adapt and respond to change. Customer oriented and quality mindset - consistently delivering true customer value. Open minded, solutions oriented, and a true team player - gaining energy through collaboration. Fluent in English (spoken and written). Benefits & Workplace Culture We foster a diverse and inclusive environment where every voice counts, encouraging personal growth and the application of innovative ideas. Employees have opportunities to advance careers across departments and disciplines worldwide. EEO Statement & Accessibility We are committed to an inclusive and accessible recruitment process. If you require a reasonable accommodation related to accessibility during your application or interview, please contact accessibility . All requests are confidential and will not affect your candidacy.
We're looking for an experienced Infrastructure Security Operations Analyst to help protect and strengthen our ICT and OT environments across the EMEA region. In this role, you'll take ownership of day-to-day security operations, lead on vulnerability management and incident response, and work closely with internal teams and external partners to ensure security controls are effective, practical, and aligned to business needs. This is a great opportunity for a proactive security professional who enjoys solving complex challenges, influencing stakeholders, and driving high standards across infrastructure, systems, and operational technology. What you'll be doing Risk and Vulnerability Analysis Own and lead the assessment of risks, threats, and vulnerabilities affecting confidential information and critical systems. Review, validate, and approve vulnerability reports, ensuring stakeholders receive clear, actionable conclusions. Drive remediation and track progress until full resolution. Security Measures and Policy Implementation Implement, operate, and enforce security controls across all ICT systems and networks. Ensure adherence to corporate security policies, standards, and guidelines, escalating deviations when necessary. Govern role-based access controls (RBAC) and approve access decisions to prevent unauthorized access or disclosure. Device and Network Security Assessment Act as the accountable owner for security assessments of servers, endpoints, mobile devices, and network infrastructure. Evaluate and certify departmental and network segments for compliance with security requirements. Issue mandatory corrective actions where compliance gaps are identified. Incident Monitoring and Response Oversee and direct all SOC-related activities for Terumo EMEA. Own the classification, prioritization, and escalation of security events and incidents. Ensure rapid and complete resolution, verify root cause analysis, and confirm closure. Collaboration and Advisory Advise and influence project teams on security risks and ensure designs meet regulatory and corporate standards. Approve or block proposed changes based on security assessment and risk impact. Lead security involvement in projects to ensure proper implementation of controls. Access and Data Security Management Plan and approve data security controls for new or modified software and systems. Evaluate and authorize security related programming changes. Ensure protection against data loss, unauthorized access, or improper disclosure. OT Security Oversight Lead monitoring, assessment, and governance of OT security controls. Direct responses to OT related security incidents and ensure remediation by responsible teams. Validate compliance with internal standards and regulatory requirements. Training, Awareness, and Audits Act as the accountable responder for internal and external inquiries related to information security. Audit and approve access related requests and unusual account changes. Support and represent the organization in security audits, ensuring accurate and complete evidence delivery. Own and maintain security awareness materials to promote best practices. Research and Problem Solving Investigate and resolve complex or high impact security issues. Design and implement innovative solutions to prevent recurrence. Own the governance of change and project management processes relating to security. What we're looking for Education & Language Bachelor's or Master's degree in Information Technology or equivalent experience. Good working knowledge of English (written and spoken); other languages are an advantage. Skills Basic to advanced knowledge and hands on experience in: Information Technology disciplines including LAN/WAN/SD WAN, network servers, and personal computers. Existing network infrastructure and multi service provider architecture. Security systems such as firewalls, intrusion detection systems, anti virus software, authentication systems, log management, and content filtering. Infrastructure domains like hosting, cloud computing, storage, and access management. Advanced knowledge of techniques to detect, prevent, and remediate security problems across end user devices, computers, and network systems. In-depth knowledge of security standards and experience in their implementation. Advanced understanding of information security best practices, regulations, and technologies related to cloud computing. Ability to analyse, implement, operate, and maintain technical solutions for information security related problems. Experience performing vulnerability assessments using tools like Tenable Nessus or similar. Ability to install and configure security software in computer networks. Demonstrated skill in performing post incident computer forensics without compromising critical data. Knowledge and proficiency in relevant PC software applications. Strong problem solving skills for complex and rare security issues. Strong interpersonal skills with the ability to communicate effectively at all organizational levels, both verbally and in writing, within a global environment. Self motivated, self directed, and independent thinker while being a team player. Enthusiastic and passionate professional with a hands on, proactive attitude. Well organized and detail oriented.
20/07/2026
Full time
We're looking for an experienced Infrastructure Security Operations Analyst to help protect and strengthen our ICT and OT environments across the EMEA region. In this role, you'll take ownership of day-to-day security operations, lead on vulnerability management and incident response, and work closely with internal teams and external partners to ensure security controls are effective, practical, and aligned to business needs. This is a great opportunity for a proactive security professional who enjoys solving complex challenges, influencing stakeholders, and driving high standards across infrastructure, systems, and operational technology. What you'll be doing Risk and Vulnerability Analysis Own and lead the assessment of risks, threats, and vulnerabilities affecting confidential information and critical systems. Review, validate, and approve vulnerability reports, ensuring stakeholders receive clear, actionable conclusions. Drive remediation and track progress until full resolution. Security Measures and Policy Implementation Implement, operate, and enforce security controls across all ICT systems and networks. Ensure adherence to corporate security policies, standards, and guidelines, escalating deviations when necessary. Govern role-based access controls (RBAC) and approve access decisions to prevent unauthorized access or disclosure. Device and Network Security Assessment Act as the accountable owner for security assessments of servers, endpoints, mobile devices, and network infrastructure. Evaluate and certify departmental and network segments for compliance with security requirements. Issue mandatory corrective actions where compliance gaps are identified. Incident Monitoring and Response Oversee and direct all SOC-related activities for Terumo EMEA. Own the classification, prioritization, and escalation of security events and incidents. Ensure rapid and complete resolution, verify root cause analysis, and confirm closure. Collaboration and Advisory Advise and influence project teams on security risks and ensure designs meet regulatory and corporate standards. Approve or block proposed changes based on security assessment and risk impact. Lead security involvement in projects to ensure proper implementation of controls. Access and Data Security Management Plan and approve data security controls for new or modified software and systems. Evaluate and authorize security related programming changes. Ensure protection against data loss, unauthorized access, or improper disclosure. OT Security Oversight Lead monitoring, assessment, and governance of OT security controls. Direct responses to OT related security incidents and ensure remediation by responsible teams. Validate compliance with internal standards and regulatory requirements. Training, Awareness, and Audits Act as the accountable responder for internal and external inquiries related to information security. Audit and approve access related requests and unusual account changes. Support and represent the organization in security audits, ensuring accurate and complete evidence delivery. Own and maintain security awareness materials to promote best practices. Research and Problem Solving Investigate and resolve complex or high impact security issues. Design and implement innovative solutions to prevent recurrence. Own the governance of change and project management processes relating to security. What we're looking for Education & Language Bachelor's or Master's degree in Information Technology or equivalent experience. Good working knowledge of English (written and spoken); other languages are an advantage. Skills Basic to advanced knowledge and hands on experience in: Information Technology disciplines including LAN/WAN/SD WAN, network servers, and personal computers. Existing network infrastructure and multi service provider architecture. Security systems such as firewalls, intrusion detection systems, anti virus software, authentication systems, log management, and content filtering. Infrastructure domains like hosting, cloud computing, storage, and access management. Advanced knowledge of techniques to detect, prevent, and remediate security problems across end user devices, computers, and network systems. In-depth knowledge of security standards and experience in their implementation. Advanced understanding of information security best practices, regulations, and technologies related to cloud computing. Ability to analyse, implement, operate, and maintain technical solutions for information security related problems. Experience performing vulnerability assessments using tools like Tenable Nessus or similar. Ability to install and configure security software in computer networks. Demonstrated skill in performing post incident computer forensics without compromising critical data. Knowledge and proficiency in relevant PC software applications. Strong problem solving skills for complex and rare security issues. Strong interpersonal skills with the ability to communicate effectively at all organizational levels, both verbally and in writing, within a global environment. Self motivated, self directed, and independent thinker while being a team player. Enthusiastic and passionate professional with a hands on, proactive attitude. Well organized and detail oriented.
Junior Data and Performance Analyst Hybrid - London Location Start your career in data with Premium Credit Are you a recent graduate, early-career analyst or someone looking to take your first step into a data-focused career? This is a brilliant opportunity to join Premium Credit as a Junior Data and Performance Analyst, where you'll learn how data is used to shape decisions, improve performance and support commercial growth across our Sales Insurance Services function. The role is designed for someone who is naturally curious, analytical and keen to develop their skills in reporting, insight and data storytelling. You don't need to be the finished article. We're looking for potential, enthusiasm and a genuine interest in turning data into meaningful insight. If you've studied a financial, mathematical or analytical subject such as Mathematics, Economics, Data Science, Finance or similar - or have equivalent experience - this could be the ideal place to start building your career. Why join Premium Credit? Premium Credit is the leading provider of insurance premium finance and a range of annually charged services across the UK and Ireland. We support more than 3 million customers, lend over £6bn and work with a wide network of partners to make payments simple, convenient and accessible. We're proud of the culture we've created at Premium Credit, and the recognition it continues to receive. We are certified as a Great Place to Work, included in the UK Best Workplaces for Learning and Development and Wellbeing 2026 Top 100, rated 4.4 on Glassdoor and 4.5 on Trustpilot, and hold a Silver Sustainability medal. We're also proud to be recognised as a Best Place to Work for Development and recently secured a Top 100 spot in Best Place to Work for Wellbeing, reflecting our commitment to helping colleagues grow, feel supported and build rewarding careers. The role As Junior Data and Performance Analyst, you'll support the Sales team by producing data, insight and reporting that helps colleagues and partners make better decisions, identify opportunities and support the continued growth of the business. You'll work with existing data products, help improve how information is presented and used, and support the development of new reporting tools that respond to business needs. You'll also learn how to analyse trends, communicate insights clearly and turn large volumes of data into practical recommendations. This is an ideal role if you enjoy solving problems, spotting patterns and explaining what the data means in a way that others can understand. You'll be supported to build your confidence, develop your technical skills and learn from experienced colleagues across the business. What you'll be doing In this role, you'll have the opportunity to: Support the development and improvement of existing data products and reporting tools. Help plan, build and implement new data products that respond to business needs. Work with colleagues and partners to understand data requirements and provide useful reporting support. Act as a key point of support for selected data products, helping the wider sales function access information and insight. Analyse trends, identify patterns and present findings in a clear, engaging and commercially useful way. Use data storytelling to help colleagues understand what the numbers are showing and what action could be taken. Contribute ideas, challenge existing approaches and champion best practice and continuous improvement. What we're looking for We're looking for someone who is eager to learn, enjoys working with numbers and wants to develop into a confident data professional. You'll bring: A degree, equivalent qualification or relevant experience in a financial, mathematical or analytical subject, such as Business, Economics, Finance or similar. A proactive mindset, with a willingness to ask questions, learn and find solutions. The ability to develop effective business relationships, communicate information clearly and explain ideas in a way that others can understand. High levels of attention to detail and a high level of accuracy. Good organisation skills and the ability to deliver work to deadlines. An interest in using Agentic AI to improve and streamline processes. An interest in commercial performance, data insight and how businesses use information to make decisions. It would be helpful, but not essential, if you have some exposure to: Power BI, Excel or Tableau. SQL or querying data. Project work, university assignments or placement experience involving data, reporting or analysis. If you don't meet every preferred point, we'd still encourage you to apply. This is a role with training and support, so we're interested in your potential as much as your experience. At Premium Credit, we want colleagues to build meaningful and rewarding careers. This role will give you hands on experience in data analysis, reporting, insight generation and stakeholder communication, while helping you understand how data supports real commercial decisions. You'll have the opportunity to develop technical skills across reporting and visualisation tools, build confidence working with stakeholders and learn how to turn data into insight that drives action. Our wider employer proposition also highlights investment in career and skills development, colleague networks, wellbeing support and learning opportunities. Our benefits We offer a competitive benefits package designed to support your wellbeing, development and work life balance, including: 25 days' holiday, with the opportunity to buy or sell additional holiday. Hybrid working. Pension scheme with employer contributions. Life assurance. Private medical and dental care. Employee Assistance Programme and mental health support. Learning, development and career progression opportunities. Recognition schemes and opportunities to get involved in charity, sustainability and community activities. Inclusive colleague networks and Employee Resource Groups. You'll be joining a supportive environment where people are encouraged to learn, contribute ideas and grow their careers. Premium Credit's recent employer recognition, including Great Place to Work certification, Best Workplace recognition and wellbeing/development awards, reflects the culture we're continuing to build. We're committed to providing reasonable adjustments or accommodations for applicants, so if you need assistance or support during the recruitment process, please let us know on the application form or by sending an email to . If you're made an offer of employment you'll be required to prove your eligibility to work in the UK before you start work. You must reside in the UK from the start date of this role; unfortunately we are unable to provide visa sponsorship at this time. To ensure you can work from home efficiently you'll be asked to provide your internet speed at the application stage. Premium Credit are an equal opportunities employer with a strong and passionate commitment to Diversity, Equality and Inclusion in the workplace. We welcome applications from all sections of the community and encourage people from all backgrounds to apply. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be. We are open to part time working and job share. By submitting your application, you agree that Premium Credit may collect your personal data for recruiting and related purposes. To view our Privacy Notice please go to: All postholders will be subject to appropriate pre employment vetting procedures and a satisfactory Disclosure & Barring Service (DBS) check prior to appointment. So, if role appeals to you and you're looking to join an industry leading organisation, please apply. Excited but not sure you tick every box? Research tells us that women, particularly, feel this way. So, regardless of gender, why not apply? And if you're in a job share just apply as a pair. We look forward to hearing from you. Please note, we reserve the right to close this vacancy early if we identify a number of suitable candidates. All applicants will be advised if the vacancy closes early. We're not engaging agency support for this role and respectfully ask that agencies do not submit unsolicited candidate details to Premium Credit Limited in relation to this role.
20/07/2026
Full time
Junior Data and Performance Analyst Hybrid - London Location Start your career in data with Premium Credit Are you a recent graduate, early-career analyst or someone looking to take your first step into a data-focused career? This is a brilliant opportunity to join Premium Credit as a Junior Data and Performance Analyst, where you'll learn how data is used to shape decisions, improve performance and support commercial growth across our Sales Insurance Services function. The role is designed for someone who is naturally curious, analytical and keen to develop their skills in reporting, insight and data storytelling. You don't need to be the finished article. We're looking for potential, enthusiasm and a genuine interest in turning data into meaningful insight. If you've studied a financial, mathematical or analytical subject such as Mathematics, Economics, Data Science, Finance or similar - or have equivalent experience - this could be the ideal place to start building your career. Why join Premium Credit? Premium Credit is the leading provider of insurance premium finance and a range of annually charged services across the UK and Ireland. We support more than 3 million customers, lend over £6bn and work with a wide network of partners to make payments simple, convenient and accessible. We're proud of the culture we've created at Premium Credit, and the recognition it continues to receive. We are certified as a Great Place to Work, included in the UK Best Workplaces for Learning and Development and Wellbeing 2026 Top 100, rated 4.4 on Glassdoor and 4.5 on Trustpilot, and hold a Silver Sustainability medal. We're also proud to be recognised as a Best Place to Work for Development and recently secured a Top 100 spot in Best Place to Work for Wellbeing, reflecting our commitment to helping colleagues grow, feel supported and build rewarding careers. The role As Junior Data and Performance Analyst, you'll support the Sales team by producing data, insight and reporting that helps colleagues and partners make better decisions, identify opportunities and support the continued growth of the business. You'll work with existing data products, help improve how information is presented and used, and support the development of new reporting tools that respond to business needs. You'll also learn how to analyse trends, communicate insights clearly and turn large volumes of data into practical recommendations. This is an ideal role if you enjoy solving problems, spotting patterns and explaining what the data means in a way that others can understand. You'll be supported to build your confidence, develop your technical skills and learn from experienced colleagues across the business. What you'll be doing In this role, you'll have the opportunity to: Support the development and improvement of existing data products and reporting tools. Help plan, build and implement new data products that respond to business needs. Work with colleagues and partners to understand data requirements and provide useful reporting support. Act as a key point of support for selected data products, helping the wider sales function access information and insight. Analyse trends, identify patterns and present findings in a clear, engaging and commercially useful way. Use data storytelling to help colleagues understand what the numbers are showing and what action could be taken. Contribute ideas, challenge existing approaches and champion best practice and continuous improvement. What we're looking for We're looking for someone who is eager to learn, enjoys working with numbers and wants to develop into a confident data professional. You'll bring: A degree, equivalent qualification or relevant experience in a financial, mathematical or analytical subject, such as Business, Economics, Finance or similar. A proactive mindset, with a willingness to ask questions, learn and find solutions. The ability to develop effective business relationships, communicate information clearly and explain ideas in a way that others can understand. High levels of attention to detail and a high level of accuracy. Good organisation skills and the ability to deliver work to deadlines. An interest in using Agentic AI to improve and streamline processes. An interest in commercial performance, data insight and how businesses use information to make decisions. It would be helpful, but not essential, if you have some exposure to: Power BI, Excel or Tableau. SQL or querying data. Project work, university assignments or placement experience involving data, reporting or analysis. If you don't meet every preferred point, we'd still encourage you to apply. This is a role with training and support, so we're interested in your potential as much as your experience. At Premium Credit, we want colleagues to build meaningful and rewarding careers. This role will give you hands on experience in data analysis, reporting, insight generation and stakeholder communication, while helping you understand how data supports real commercial decisions. You'll have the opportunity to develop technical skills across reporting and visualisation tools, build confidence working with stakeholders and learn how to turn data into insight that drives action. Our wider employer proposition also highlights investment in career and skills development, colleague networks, wellbeing support and learning opportunities. Our benefits We offer a competitive benefits package designed to support your wellbeing, development and work life balance, including: 25 days' holiday, with the opportunity to buy or sell additional holiday. Hybrid working. Pension scheme with employer contributions. Life assurance. Private medical and dental care. Employee Assistance Programme and mental health support. Learning, development and career progression opportunities. Recognition schemes and opportunities to get involved in charity, sustainability and community activities. Inclusive colleague networks and Employee Resource Groups. You'll be joining a supportive environment where people are encouraged to learn, contribute ideas and grow their careers. Premium Credit's recent employer recognition, including Great Place to Work certification, Best Workplace recognition and wellbeing/development awards, reflects the culture we're continuing to build. We're committed to providing reasonable adjustments or accommodations for applicants, so if you need assistance or support during the recruitment process, please let us know on the application form or by sending an email to . If you're made an offer of employment you'll be required to prove your eligibility to work in the UK before you start work. You must reside in the UK from the start date of this role; unfortunately we are unable to provide visa sponsorship at this time. To ensure you can work from home efficiently you'll be asked to provide your internet speed at the application stage. Premium Credit are an equal opportunities employer with a strong and passionate commitment to Diversity, Equality and Inclusion in the workplace. We welcome applications from all sections of the community and encourage people from all backgrounds to apply. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be. We are open to part time working and job share. By submitting your application, you agree that Premium Credit may collect your personal data for recruiting and related purposes. To view our Privacy Notice please go to: All postholders will be subject to appropriate pre employment vetting procedures and a satisfactory Disclosure & Barring Service (DBS) check prior to appointment. So, if role appeals to you and you're looking to join an industry leading organisation, please apply. Excited but not sure you tick every box? Research tells us that women, particularly, feel this way. So, regardless of gender, why not apply? And if you're in a job share just apply as a pair. We look forward to hearing from you. Please note, we reserve the right to close this vacancy early if we identify a number of suitable candidates. All applicants will be advised if the vacancy closes early. We're not engaging agency support for this role and respectfully ask that agencies do not submit unsolicited candidate details to Premium Credit Limited in relation to this role.
PMO Analyst (Entry-Level) - Greater London Kickstart your career in project management and technology change with Noviam and our client partner. At Noviam, we specialise in helping graduates like you gain real world experience in financial services and technology. We partner with leading global institutions to provide early career professionals with opportunities to grow, learn, and make an impact from day one. This is your chance to join our client partner's Technology Project Management Office (PMO) as an Analyst-supporting projects that span critical areas such as Digital Transformation, Data, Finance, Risk, and Cyber Security. You'll be part of a collaborative and supportive team that values fresh perspectives, curiosity, and a willingness to learn. Why This Role is Exciting Make an impact: Contribute to meaningful projects that shape the future of financial services and technology. Learn and grow: Gain hands on experience in project management, governance, reporting, and technology delivery-developing skills that will accelerate your career. Supportive environment: Work alongside experienced professionals who will mentor you and help you build confidence. Career progression: Noviam's graduate pathways are designed to give you exposure to a variety of projects, portfolios, and teams-helping you discover your strengths and interests. What You'll Be Doing As a PMO Analyst, you will support portfolio and project managers by: Assisting with planning, tracking, and monitoring projects to ensure deadlines and budgets are met. Preparing status reports, dashboards, and meeting minutes to keep senior stakeholders informed. Reviewing and organising project documentation to ensure accuracy and quality. Coordinating meetings, tracking actions, and supporting delivery teams with day to day activities. Assisting with risk and issue tracking (RAID logs) to highlight challenges and keep projects on course. Supporting financial tracking and resource planning to ensure projects have the people and funding they need. Contributing to continuous improvement initiatives, helping to identify and implement better ways of working. Who We're Looking For We're not expecting years of experience-we're looking for potential. If you are: 1 2 years of Project Management experience A recent graduate or early career professional eager to build a career in project management, technology, or financial services. Organised and detail oriented, with an interest in solving problems. A confident communicator, comfortable working with different teams and sharing ideas. Curious, proactive, and enthusiastic about learning new tools and approaches. Then we'd love to hear from you. What You'll Gain A first step into a major global institution through Noviam's client partnership. Practical skills in project and portfolio management that employers highly value. Exposure to high profile initiatives across technology and business. Mentorship and training to support your professional development. Location: Greater London Type: Full time, entry level Are you ready to launch your career with Noviam and make a difference as a PMO Analyst? Apply now and take the first step towards building your future.
20/07/2026
Full time
PMO Analyst (Entry-Level) - Greater London Kickstart your career in project management and technology change with Noviam and our client partner. At Noviam, we specialise in helping graduates like you gain real world experience in financial services and technology. We partner with leading global institutions to provide early career professionals with opportunities to grow, learn, and make an impact from day one. This is your chance to join our client partner's Technology Project Management Office (PMO) as an Analyst-supporting projects that span critical areas such as Digital Transformation, Data, Finance, Risk, and Cyber Security. You'll be part of a collaborative and supportive team that values fresh perspectives, curiosity, and a willingness to learn. Why This Role is Exciting Make an impact: Contribute to meaningful projects that shape the future of financial services and technology. Learn and grow: Gain hands on experience in project management, governance, reporting, and technology delivery-developing skills that will accelerate your career. Supportive environment: Work alongside experienced professionals who will mentor you and help you build confidence. Career progression: Noviam's graduate pathways are designed to give you exposure to a variety of projects, portfolios, and teams-helping you discover your strengths and interests. What You'll Be Doing As a PMO Analyst, you will support portfolio and project managers by: Assisting with planning, tracking, and monitoring projects to ensure deadlines and budgets are met. Preparing status reports, dashboards, and meeting minutes to keep senior stakeholders informed. Reviewing and organising project documentation to ensure accuracy and quality. Coordinating meetings, tracking actions, and supporting delivery teams with day to day activities. Assisting with risk and issue tracking (RAID logs) to highlight challenges and keep projects on course. Supporting financial tracking and resource planning to ensure projects have the people and funding they need. Contributing to continuous improvement initiatives, helping to identify and implement better ways of working. Who We're Looking For We're not expecting years of experience-we're looking for potential. If you are: 1 2 years of Project Management experience A recent graduate or early career professional eager to build a career in project management, technology, or financial services. Organised and detail oriented, with an interest in solving problems. A confident communicator, comfortable working with different teams and sharing ideas. Curious, proactive, and enthusiastic about learning new tools and approaches. Then we'd love to hear from you. What You'll Gain A first step into a major global institution through Noviam's client partnership. Practical skills in project and portfolio management that employers highly value. Exposure to high profile initiatives across technology and business. Mentorship and training to support your professional development. Location: Greater London Type: Full time, entry level Are you ready to launch your career with Noviam and make a difference as a PMO Analyst? Apply now and take the first step towards building your future.
Overview The User Support Analyst provides day to day support within IT Service Operations, helping to keep services running smoothly and ensuring a positive end user experience. The role focuses on handling incidents and requests, supporting service performance, and contributing to continuous improvement activities. The analyst works closely with the wider Service Operations team to maintain stable services and develop their technical and support capabilities over time. Your role BAU Service Operations Support Provide day to day support for Service Desk activities, including incidents, requests, and end user queries. Work to agreed service targets (SLAs, OLAs, KPIs) by managing and progressing tickets effectively. Prioritise and manage workload to maintain ticket queues and service levels. Support the resolution of more complex issues with guidance from senior team members. Provide additional support during busy periods as required. Team Support & Collaboration Work collaboratively with other analysts and wider IT teams. Share knowledge and contribute to a positive and supportive team environment. Follow established processes and guidance from senior colleagues. Raise issues, risks, or blockers to senior team members or the Service Lead. Service Improvement & Continuous Improvement (CSI) Identify areas where services or processes can be improved. Contribute to service improvement activities and team discussions. Support efforts to reduce repeat issues and increase first contact resolution. Assist with maintaining knowledge articles and self service content. Project & Change Support Support project and change activities as required. Assist with testing, documentation, and service transition tasks. Help ensure new or updated services are ready for support in BAU. Service Performance, Reporting & Insights Monitor performance against individual and team service targets. Support the production of service reports where required. Highlight recurring issues or trends to senior team members. Service Quality, Process & Governance Ensure tickets are logged, updated, and resolved to a high standard. Follow ITIL processes (Incident, Request, Problem Management). Adhere to Service Operations standards, processes, and governance. Knowledge Management & Capability Development Create and update knowledge base articles. Use knowledge tools effectively to support issue resolution. Actively develop technical and end user support skills. Participate in training and development activities. Stakeholder & Communication Support Communicate clearly and professionally with end users and stakeholders. Provide timely updates on incidents and requests. Escalate issues appropriately when required. Specialist Services & End User Support Support a range of business applications and collaboration tools. Develop skills in Microsoft Teams, SharePoint, and Email services. Adapt to new tools and technologies as required. Accountability Deliver consistent, high quality user support. Help maintain stable and reliable IT services. Contribute to team performance and continuous improvement. About you Experience working in an IT Service Desk or User Support role. Understanding of ITIL processes (Incident, Request, Problem Management). Strong problem solving and organisational skills. Good communication and customer service skills. Ability to work effectively as part of a team. Willingness to learn and develop technical and support skills. Ability to obtain and maintain relevant security clearance (e.g. BPSS, SC) as required. Additional Requirements Must be eligible for, and able to maintain, the required level of security clearance for the role. Rewards & benefits Explore the rewards and benefits that help you thrive - at every stage of your life and your career. Enjoy competitive salaries, employee rewards and a brilliant range of benefits you can tailor to suit your own health, wellbeing, financial and lifestyle choices. Make the most of a myriad of opportunities for training and professional development to grow your skills and expertise. And combine our hybrid working culture and flexible holiday allowances to balance a great job and fulfilling personal life. Be rewarded. Find out more. About AtkinsRéalis We're AtkinsRéalis, a world class engineering services and nuclear organization. We connect people, data and technology to transform the world's infrastructure and energy systems. Together, with our industry partners and clients, and our global team of consultants, designers, engineers and project managers, we can change the world. We're committed to leading our clients across our various end markets to engineer a better future for our planet and its people. Find out more. Additional information Security clearance This role may require security clearance and offers of employment will be dependent on obtaining the relevant level of clearance. If this is necessary, it will be discussed with you at interview. The vetting process is delivered by United Kingdom Security Vetting (UKSV) and may require candidates to provide proof of residency in the UK of 5 years or longer. If applying to this role please do not make reference to (in conversation) or include in your application or CV, details of any current or previously held security clearance. We are committed to creating a culture where everyone feels that they belong - a place where we can all be ourselves, thrive and develop to be the best we can be. So, we offer a range of family friendly, inclusive employment policies, flexible working arrangements and employee resource groups to support all employees. As an Equal Opportunities Employer, we value applications from all backgrounds, cultures and ability. As a Disability Confident Leader, we are committed to offering an interview to all applicants who have a disability and meet the essential criteria. If you would like to be considered under this commitment, please let us know at the application stage.
20/07/2026
Full time
Overview The User Support Analyst provides day to day support within IT Service Operations, helping to keep services running smoothly and ensuring a positive end user experience. The role focuses on handling incidents and requests, supporting service performance, and contributing to continuous improvement activities. The analyst works closely with the wider Service Operations team to maintain stable services and develop their technical and support capabilities over time. Your role BAU Service Operations Support Provide day to day support for Service Desk activities, including incidents, requests, and end user queries. Work to agreed service targets (SLAs, OLAs, KPIs) by managing and progressing tickets effectively. Prioritise and manage workload to maintain ticket queues and service levels. Support the resolution of more complex issues with guidance from senior team members. Provide additional support during busy periods as required. Team Support & Collaboration Work collaboratively with other analysts and wider IT teams. Share knowledge and contribute to a positive and supportive team environment. Follow established processes and guidance from senior colleagues. Raise issues, risks, or blockers to senior team members or the Service Lead. Service Improvement & Continuous Improvement (CSI) Identify areas where services or processes can be improved. Contribute to service improvement activities and team discussions. Support efforts to reduce repeat issues and increase first contact resolution. Assist with maintaining knowledge articles and self service content. Project & Change Support Support project and change activities as required. Assist with testing, documentation, and service transition tasks. Help ensure new or updated services are ready for support in BAU. Service Performance, Reporting & Insights Monitor performance against individual and team service targets. Support the production of service reports where required. Highlight recurring issues or trends to senior team members. Service Quality, Process & Governance Ensure tickets are logged, updated, and resolved to a high standard. Follow ITIL processes (Incident, Request, Problem Management). Adhere to Service Operations standards, processes, and governance. Knowledge Management & Capability Development Create and update knowledge base articles. Use knowledge tools effectively to support issue resolution. Actively develop technical and end user support skills. Participate in training and development activities. Stakeholder & Communication Support Communicate clearly and professionally with end users and stakeholders. Provide timely updates on incidents and requests. Escalate issues appropriately when required. Specialist Services & End User Support Support a range of business applications and collaboration tools. Develop skills in Microsoft Teams, SharePoint, and Email services. Adapt to new tools and technologies as required. Accountability Deliver consistent, high quality user support. Help maintain stable and reliable IT services. Contribute to team performance and continuous improvement. About you Experience working in an IT Service Desk or User Support role. Understanding of ITIL processes (Incident, Request, Problem Management). Strong problem solving and organisational skills. Good communication and customer service skills. Ability to work effectively as part of a team. Willingness to learn and develop technical and support skills. Ability to obtain and maintain relevant security clearance (e.g. BPSS, SC) as required. Additional Requirements Must be eligible for, and able to maintain, the required level of security clearance for the role. Rewards & benefits Explore the rewards and benefits that help you thrive - at every stage of your life and your career. Enjoy competitive salaries, employee rewards and a brilliant range of benefits you can tailor to suit your own health, wellbeing, financial and lifestyle choices. Make the most of a myriad of opportunities for training and professional development to grow your skills and expertise. And combine our hybrid working culture and flexible holiday allowances to balance a great job and fulfilling personal life. Be rewarded. Find out more. About AtkinsRéalis We're AtkinsRéalis, a world class engineering services and nuclear organization. We connect people, data and technology to transform the world's infrastructure and energy systems. Together, with our industry partners and clients, and our global team of consultants, designers, engineers and project managers, we can change the world. We're committed to leading our clients across our various end markets to engineer a better future for our planet and its people. Find out more. Additional information Security clearance This role may require security clearance and offers of employment will be dependent on obtaining the relevant level of clearance. If this is necessary, it will be discussed with you at interview. The vetting process is delivered by United Kingdom Security Vetting (UKSV) and may require candidates to provide proof of residency in the UK of 5 years or longer. If applying to this role please do not make reference to (in conversation) or include in your application or CV, details of any current or previously held security clearance. We are committed to creating a culture where everyone feels that they belong - a place where we can all be ourselves, thrive and develop to be the best we can be. So, we offer a range of family friendly, inclusive employment policies, flexible working arrangements and employee resource groups to support all employees. As an Equal Opportunities Employer, we value applications from all backgrounds, cultures and ability. As a Disability Confident Leader, we are committed to offering an interview to all applicants who have a disability and meet the essential criteria. If you would like to be considered under this commitment, please let us know at the application stage.
Technical Support Analyst CoStar Group is a leading global provider of commercial and residential real estate information, analytics, and online marketplaces. This company is included in the S&P 500 Index and is on a mission to digitize the world's real estate, empowering all people to discover properties, insights and connections that improve their businesses and lives. CoStar Real Estate Manager is the leading platform for lease accounting, lease administration and the management of portfolios, transactions, projects and construction. The Technical Product Support team is based in London and serves the CoStar Real Estate Manager platform. Responsibilities Become a product expert: Master our application tools inside and out through continuous learning and collaboration with colleagues. Stay up to date on all new features and existing issues. Leverage internal resources to provide accurate responses to customers as quickly as possible. Adhere to all published processes and procedures. Build strong relationships with customers, actively listen to their needs, and go the extra mile to exceed their expectations. Take ownership of all customer inquiries related to how-to's and technical issues or problems. Communicate through various channels such as email, phone and virtual calls. Meet or exceed SLA while providing the highest quality of service. Manage your case workload daily to ensure proper and timely communication with all clients. Diagnose complex technical issues, research solutions, and develop effective workarounds. Maintain customer case data integrity within our CRM (Salesforce). Troubleshoot issues reported by customers to determine pervasiveness and severity. Work hand-in-hand with colleagues in different teams to provide seamless support experiences. Collect enhancement requests and provide feedback to the proper departments. Collaborate cross functionally with other department representatives to ensure the best quality service to our customers. Be the voice of the customer when working cross-functionally. Qualifications Bachelor's degree or equivalent experience. 1+ year related experience interacting directly with customers and resolving customer concerns or challenges. 6+ months of SQL experience (academic or professional). Experience with database and web based software. Driven and independent learner with the ability to grasp new concepts quickly. Ability to organize and manage multiple and competing priorities. Ability to troubleshoot Windows applications and understand SaaS models. The willingness to work a modified schedule performing after hours and on call work as necessary. Demonstrated professional, positive, and nurturing attitude with all clients. Strong sense of urgency and responsiveness. Benefits Full private medical cover. Dental cover. Life Assurance. Member rewards. 28 days annual leave. Competitive pension. Season ticket loans. Enhanced maternity and paternity pay. And many more. CoStar Group is an Equal Employment Opportunity Employer; we maintain a drug free workplace and perform pre employment substance abuse testing.
20/07/2026
Full time
Technical Support Analyst CoStar Group is a leading global provider of commercial and residential real estate information, analytics, and online marketplaces. This company is included in the S&P 500 Index and is on a mission to digitize the world's real estate, empowering all people to discover properties, insights and connections that improve their businesses and lives. CoStar Real Estate Manager is the leading platform for lease accounting, lease administration and the management of portfolios, transactions, projects and construction. The Technical Product Support team is based in London and serves the CoStar Real Estate Manager platform. Responsibilities Become a product expert: Master our application tools inside and out through continuous learning and collaboration with colleagues. Stay up to date on all new features and existing issues. Leverage internal resources to provide accurate responses to customers as quickly as possible. Adhere to all published processes and procedures. Build strong relationships with customers, actively listen to their needs, and go the extra mile to exceed their expectations. Take ownership of all customer inquiries related to how-to's and technical issues or problems. Communicate through various channels such as email, phone and virtual calls. Meet or exceed SLA while providing the highest quality of service. Manage your case workload daily to ensure proper and timely communication with all clients. Diagnose complex technical issues, research solutions, and develop effective workarounds. Maintain customer case data integrity within our CRM (Salesforce). Troubleshoot issues reported by customers to determine pervasiveness and severity. Work hand-in-hand with colleagues in different teams to provide seamless support experiences. Collect enhancement requests and provide feedback to the proper departments. Collaborate cross functionally with other department representatives to ensure the best quality service to our customers. Be the voice of the customer when working cross-functionally. Qualifications Bachelor's degree or equivalent experience. 1+ year related experience interacting directly with customers and resolving customer concerns or challenges. 6+ months of SQL experience (academic or professional). Experience with database and web based software. Driven and independent learner with the ability to grasp new concepts quickly. Ability to organize and manage multiple and competing priorities. Ability to troubleshoot Windows applications and understand SaaS models. The willingness to work a modified schedule performing after hours and on call work as necessary. Demonstrated professional, positive, and nurturing attitude with all clients. Strong sense of urgency and responsiveness. Benefits Full private medical cover. Dental cover. Life Assurance. Member rewards. 28 days annual leave. Competitive pension. Season ticket loans. Enhanced maternity and paternity pay. And many more. CoStar Group is an Equal Employment Opportunity Employer; we maintain a drug free workplace and perform pre employment substance abuse testing.
As an IT Support Analyst, you will be the first point of contact for IT issues, providing responsive, day-to-day technical support to colleagues across the business. You'll troubleshoot hardware, software, and system issues, manage user accounts, and help ensure IT services run smoothly and efficiently. You'll take ownership of support requests from start to finish - logging tickets accurately, capturing the right level of detail, keeping users informed, and resolving issues in line with agreed service levels. Where needed, you'll elevate issues with clear diagnostic information to ensure swift resolution. Working closely with the IT Support Team Leader and wider IT team, you'll support end users across multiple systems and technology, providing clear advice and practical solutions. You'll play an active role in maintaining and improving our IT services, identifying recurring issues and opportunities to enhance performance. You'll also contribute to wider IT initiatives and projects, help maintain documentation and knowledge resources, and support continuous improvement across the service desk. Throughout, you'll build strong working relationships with colleagues, communicate clearly and professionally, and deliver a high standard of customer focused support to enhance the Company's quality image. Experience with Microsoft software and IT equipment Strong problem solving skills. Ability to work independently and as part of a team. Proactive and solution oriented mindset. Excellent verbal and written communication skills Proven experience in an IT support role. Microsoft 365 Administration including SharePoint, OneDrive, Teams and Intune. Experience troubleshooting hardware and software issues, including but not limited to operating systems, productivity suites, collaboration tools, and business applications. Familiarity with network configurations and maintenance. Cloud technologies, Azure, VMware, Azure, and network infrastructure and security experience.
20/07/2026
Full time
As an IT Support Analyst, you will be the first point of contact for IT issues, providing responsive, day-to-day technical support to colleagues across the business. You'll troubleshoot hardware, software, and system issues, manage user accounts, and help ensure IT services run smoothly and efficiently. You'll take ownership of support requests from start to finish - logging tickets accurately, capturing the right level of detail, keeping users informed, and resolving issues in line with agreed service levels. Where needed, you'll elevate issues with clear diagnostic information to ensure swift resolution. Working closely with the IT Support Team Leader and wider IT team, you'll support end users across multiple systems and technology, providing clear advice and practical solutions. You'll play an active role in maintaining and improving our IT services, identifying recurring issues and opportunities to enhance performance. You'll also contribute to wider IT initiatives and projects, help maintain documentation and knowledge resources, and support continuous improvement across the service desk. Throughout, you'll build strong working relationships with colleagues, communicate clearly and professionally, and deliver a high standard of customer focused support to enhance the Company's quality image. Experience with Microsoft software and IT equipment Strong problem solving skills. Ability to work independently and as part of a team. Proactive and solution oriented mindset. Excellent verbal and written communication skills Proven experience in an IT support role. Microsoft 365 Administration including SharePoint, OneDrive, Teams and Intune. Experience troubleshooting hardware and software issues, including but not limited to operating systems, productivity suites, collaboration tools, and business applications. Familiarity with network configurations and maintenance. Cloud technologies, Azure, VMware, Azure, and network infrastructure and security experience.