13 jobs found

Deskside Support Engineer is sought by prestigious global financial services organisation. This role will see you joining a fast-paced, high-performance environment where technology underpins every decision from the trading floor to the boardroom. This is more than a typical support role. You'll be the go-to engineer for senior stakeholders, providing white-glove support across hardware, software, and business-critical applications such as Bloomberg, FactSet, and Salesforce. Key Responsibilities: Provide deskside and remote technical support across Windows, Office 365, and network systems Troubleshoot and resolve complex hardware and software issues efficiently Deliver high-quality, customer-focused support to end users, including senior stakeholders Support and maintain business applications such as Bloomberg, FactSet, Salesforce, and Zoom Administer and maintain Active Directory, Exchange, and endpoint security tools Configure and deploy HP and Lenovo laptops, desktops, and peripherals Contribute to IT projects including upgrades, migrations, and new technology rollouts Collaborate with regional and global IT teams to ensure consistent service standards Conduct proactive floor walks to build relationships and identify potential issues early Key Requirements: Proven experience in a deskside or technical support role within professional or financial services Strong knowledge of Windows 10/11, Office 365, Active Directory, and Exchange Experience with support tools such as ServiceNow, SCCM, or similar platforms Excellent communication skills with the ability to support senior users effectively Awareness of information security best practices Confident troubleshooting a range of hardware, network, and application issues Relevant IT certifications (e.g., CompTIA A+, Microsoft Certified) are an advantage Certifications such as CompTIA or Microsoft are advantageous, but what matters most is your technical curiosity, accountability, and commitment to service excellence. Why Apply? Be part of a global organisation where technology drives every strategic decision Gain exposure to enterprise-grade systems and financial platforms in a high-trust environment Work alongside experienced IT professionals who value ownership and continuous improvement Join a culture that rewards accountability, initiative, and exceptional service Opportunities to contribute to international projects and develop your technical expertise For a full consultation, send your CV to ARC IT Recruitment today.

IT Support Analyst (1st/2nd Line) Location: Derby Salary: £25,000 - £28,000 Type: Permanent, Full-Time A growing organisation in the Midlands is looking to add an experienced 1st/2nd Line IT Support Analyst to their internal IT team. The business is investing heavily in modernising its technology stack, and this role offers strong exposure to Microsoft 365, Azure, device management and infrastructure support. This is an ideal move for someone who wants real progression, hands-on experience, and the chance to build their technical skill set in a modern environment. The Role You'll be part of a small, friendly support team providing 1st and 2nd line support across the organisation. You'll handle a mix of tickets, device builds, user admin and small project work as the business continues upgrading systems and improving processes. Key Responsibilities Provide 1st & 2nd line support across desktops, laptops, mobile devices and applications Troubleshoot Windows 10/11, Microsoft 365 apps (Teams, OneDrive, Exchange Online) Manage tickets and resolve issues within agreed SLAs Administer Active Directory / Entra ID (user accounts, groups, permissions) Support basic networking (DNS, DHCP, Wi-Fi, connectivity issues) Deploy and configure Windows devices to standard builds Support telephony/VoIP issues Assist with upgrade and rollout projects Maintain documentation and follow internal processes What We're Looking For You should have experience in a 1st/2nd line support role and be confident working independently and as part of a team. Essential: Solid Windows 10/11 support experience Strong knowledge of Microsoft 365 (Teams, Exchange, OneDrive) Good Active Directory experience (resetting passwords, creating users, permissions, groups) Understanding of networking basics: DNS, DHCP, firewalls, Wi-Fi, subnets Experience handling tickets in a structured support environment Confident communicator with a customer-first mindset Desirable (not required): Exposure to Azure / Azure AD Experience with endpoint builds or imaging ITIL certification CompTIA A+ or similar Scripting or automation basics (PowerShell) Oscar Associates (UK) Limited is acting as an Employment Agency in relation to this vacancy. To understand more about what we do with your data please review our privacy policy in the privacy section of the Oscar website.

Kick-start or elevate your IT engineering career with a leading UK Cloud & Managed Services provider, supporting customers across the region as a Field Service Engineer within a high-growth, supportive team. IT Customer Support EngineerOssett, West Yorkshire (On-site with regional travel) Full Time, Permanent Competitive basic salary + company vehicle About the company: Our client is one of the UK's most successful independent IT cloud and managed services providers, supporting more than 2,500 customers nationwide with cutting-edge technology solutions and award-winning support. About the role: As an IT Customer Support Engineer you'll respond to service calls across a 75-mile radius of the Ossett head office, providing hardware break-fix support, preventative maintenance and on-site technical expertise while maintaining exceptional customer communication and working within strict SLA requirements. Key responsibilities: Respond to service calls on client sites Handle hardware break-fix tasks and deployments, meeting required SLAs Troubleshoot, diagnose and resolve complex technical faults with real-time updates Conduct comprehensive preventative maintenance with full activity documentation Maintain an in-depth technical knowledge of company products, services and solutions Update tickets and call records in real time using company systems and software Assist with project rollouts and support ad hoc tasks as required Troubleshoot hardware including printers, laptops, servers, routers and switches Travel regularly to client sites and occasionally to other offices The ideal candidate: You're an experienced IT Customer Support Engineer with strong troubleshooting abilities, excellent customer-facing skills and the ability to work independently or as part of a small team. Relevant experience in a similar role Full UK driving licence (essential) Strong IT troubleshooting skills Printer repair experience and understanding of mechanical print processes (essential) PC and server hardware experience Vendor accreditations (e.g., Lenovo or others) advantageous Knowledge of HP, Sharp, Xerox, Kyocera and Canon printers beneficial Flexible, organised and committed to maintaining high standards of work Able to adhere to ISO 9001, ISO 27001 and Group Information Security Policy Benefits - Talent is rewarded with a package designed to help you thrive: Competitive salary 25 days holiday plus bank holidays Company vehicle (with business mileage reimbursement) Birthday holiday 37.5-hour week, Monday to Friday between 8am-6pm Part of an on-call OOH rota (enhanced pay) Pension scheme Death in Service Insurance Uniform provided Ongoing training and career development opportunities How to apply for the role: If you have the skills and experience required for this position, click "apply" today and check your inbox for an email directing you to complete your application and provide any other supporting documents. You must be authorised to work in the UK. No agencies please. A career here means shaping your future with market-leading tools, training and support, so apply now to join an expanding engineering team! Other suitable skills and experience include: Helpdesk Technician, Application Support Engineer, Network Support Engineer, Systems Support Specialist, IT Operations Engineer, End-User Support Technician, Remote Support Engineer, IT Service Desk Analyst, Technical Solutions Engineer, IT Infrastructure Support Engineer.

Fully Office Based Our client, a global financial institution, based in Canary Wharf is looking for a Desktop Support Engineer on an initial 12m fixed term contract. Minimum 3 years' experience in desktop/end-user support within investment banking, hedge fund or similar high-pressure environments. The Desktop Support Engineer will provide 2nd/3rd line desktop and desk-side support, in a fast-paced finance environment, supporting the trading floor, investment bankers/portfolio managers, quant teams etc. Ensuring that desktops, applications and peripherals are working optimally, with very high uptime, meeting security, compliance and performance expectations. You will also be involved in rollouts, standardisation, imaging, firmware and OS update and act as a bridge between end-users and wider IT fuctions. Key Skills: - Strong exposure of Windows Desktop OS environments (Windows 10/11 etc), imaging, deployment, patch management - Experience of endpoint management tools (e.g Microsoft Intune, SCCM, Autopilot) - Solid understanding of Active Directory, Group Policy, user profile/permissions management - Proficiency in troubleshooting hardware (PC, laptops, display setups, peripherals) and software issues; ability to identify root cause - Good understanding of networking basics (TCP/IP, DNS, DHCP, VPN etc.) as they relate to desktop connectivity - Familiarity with security best practies (patching, malware/AV, encryption, device hardening) - Good communication skills: you'll need to liaise with non-technical users, sometimes under pressure - Ability to work quickly and efficiently under pressure, prioritise incidents/tasks - Strong organisational skills; ability to manage asset inventories, track issues and follow-up - Basic scripting/automation skills are a plus (PowerShell etc.) to speed up repetitive tasks Key responsibilities: - provide day-to-day support for desktops, laptop, peripherals (monitors, keyboards, printers, dual screens, voice/telephony etc) both remotely and desk-side - troubleshoot hardware, software, OS issues - Prepare, deploy and maintain desktop images; ensure software installations, patches, firmware upgrades are applied in a timely and secure fasion - Assist with onboarding/offboarding of users - Maintain and manage software distribution tools, endpoint management tools (SCCM, Intune, Autopilot etc) - Maintain Active Directory, group policies, user profiles, permissions relevant to desktop environment - Manage and track inventory/asset management: ensure accurate stock, lifecycles, warranty, procurement of replacements - Work with other IT teams (network, security, applications) to ensure compatibility, performance and to escalate issues - Ensure desktop environments are compliant with security policies, patch levels, antivirus and endpoint protection, encryption, security configurations - Document procedures, known issues/fixes - Assist with office moves, desk/workstation configurations, major rollouts - Participate in shift/on-call rotations as needed

Kenneth Brian Associates are excited to be recruiting for a client based in the Tunbridge Wells area. We are looking for a Rollout Engineer on a 3-6 month contract. This project will be responsible for rolling out new laptops. We are seeking candidates with previous IT experience to fulfil the project for the rollout and handover of new laptops to employees. The client is based in Pitsea but must be able to drive within a 20-mile radius of the area The role: Collecting old laptops from employees, collating information of the old laptop onto a spreadsheet (employee name, serial number, asset number) Troubleshooting and fixing any IT errors. Handing out new laptop to that employee and collating information of the new laptop onto the spreadsheet (employee name, serial number, asset number) You must be numerate and personable. The day rate is paying £125 - 150 including travel. Ideal Candidate: Previous experience within an IT Microsoft environment Experience within Windows 10/11 Must be available immediately and happy to travel to required sites within 20 miles of Tunbridge wells Have excellent communication and listening skills If this sounds like you apply now!

Senior Desktop Support Technician - Temporary Contract until March 2026 c .00 per day Mansfield On-site Full-time, Temporary - March 2026 Are you an experienced IT Support professional looking for a hands-on technical role within a busy IT environment? We're looking for two highly skilled IT Support Technicians to join our client on a fixed-term basis, supporting a major programme of work through to March 2026. These roles are ideal for proactive, customer-focused technicians with strong end-user support experience and solid knowledge across Windows, M365, device management, and enterprise infrastructure. Key Responsibilities End User Device Troubleshooting: Provide responsive support across desktops, laptops, tablets, and smartphones, resolving incidents within agreed SLAs. Windows 11 Deployment: Support large-scale Windows 11 rollouts, including imaging, data migration, configuration, and post-deployment assistance. Active Directory & M365: Manage Azure/Entra ID and on-prem Active Directory, Microsoft 365, Teams, SharePoint, and Windows OS environments. Device & Systems Management: Administer Windows and iOS devices using SCCM and Intune for updates, patching, configuration, and deployments. Infrastructure Security: Support risk-based patching, mitigate vulnerabilities, and maintain high standards of infrastructure integrity and availability. Incident & Change Management: Handle support and change requests, prioritising based on business impact and maintaining clear communication with users. Knowledge Base & Documentation: Create and maintain accurate technical documentation to support efficient first- and second-line fix capabilities. Compliance & Best Practice: Work in line with IT compliance standards, BCP/DR principles, and industry best practices. Customer Service & Communication: Deliver excellent support to users of varying technical ability, communicating clearly and professionally. Stakeholder and Supplier Management: Collaborate with internal teams and third-party providers, contributing to continuous improvement initiatives. What We're Looking For Demonstrable experience in resolving technical support issues across desktop, laptop, tablet, and smartphone hardware and applications, ensuring service level agreements (SLAs) are met. Hands-on experience in deploying Windows 11 in an enterprise environment, including migration from Windows 10, device imaging, user data transfer, and post-deployment support. Strong background in Entra/Active Directory (on-premise and Azure), Microsoft 365, Teams, SharePoint, and Windows desktop/server operating systems. Advanced skills in managing and administering Windows and iOS devices, including deployment, patching, upgrades, and configuration via Microsoft SCCM and Intune. Proven ability to maintain the confidentiality, integrity, and availability (CIA) of IT infrastructure, including risk-based patching and mitigation of vulnerabilities. Experience managing support and change tickets, prioritising incidents by business impact, escalating as necessary, and maintaining clear communication with users. Ability to author, maintain, and review technical knowledge articles and support documentation to maximise first- and second-line fix rates. Familiarity with IT compliance standards, business continuity planning (BCP), disaster recovery (DR), and industry best practices. Must be available on a temporary basis Don't miss out apply today Unfortunately, due to the volume of applications received we are unable to respond with feedback to all applicants. If you have not heard from us via telephone or email within 3 days, please assume that your application has been unsuccessful on this occasion. Thank you for applying with us. TurnerFox Recruitment Team Key words for this role: Desktop Support Technician / IT Support Technician / 1st Line Support Engineer / 2nd Line Support Engineer / IT Service Desk Analyst / Technical Support Analyst / Onsite Support Technician / Field Support Engineer / End User Support Technician / EUC Support Engineer / IT Technician / ICT Technician / Support Desk Engineer

Your New Company and Role A well-established organisation based in Glasgow is undertaking a large-scale IT transformation and is seeking a skilled Windows 11 Deployment Engineer to join their team on a contract just under 2 months. This is an on-site role, ideal for someone with hands-on experience in system upgrades and deployments. You'll play a key role in the rollout of Windows 11 across the organisation's desktop and laptop estate. Your responsibilities will include device imaging, configuration, troubleshooting, and ensuring a smooth transition with minimal disruption to users. You'll also collaborate closely with internal IT teams and maintain clear documentation throughout the project. What You'll Need to Succeed Proven experience deploying Windows 11 in a corporate environment. Strong knowledge of Microsoft deployment tools such as MDT, SCCM, and Intune. Hands-on experience with device imaging, driver management, and application packaging. Excellent troubleshooting skills and the ability to resolve both hardware and software issues. Strong communication and collaboration abilities. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.

Spectrum IT are working with a local Winchester client to hire a contract IT Support /Deployemnt Engineer to join their team on a short-term 5 week contract. This is an INSIDE IR35 role with engagement via Umbrella Company Only. The role is focused on supporting a hardware refresh project, replacing legacy Windows 10 devices with Windows 11 across the estate. Working hours: Monday to Friday, 8:00am - 4:00pm This is a practical, on-the-ground support role and would suit someone who's confident with device imaging, deployments, and general IT administration. Interviews will be informal - Candidates for this role will be local to the Southampton, Winchester and surrounding areas and be able to attend site 5 days per week. Key Responsibilities: Support the rollout of Windows 11 devices across the business Unbox, image/configure, and ship laptops and desktops to end users Maintain communication with users regarding delivery and handover Track and manage activity using Excel logs and Service Request tickets Assist with general 1st line IT support tasks as required Accurately update and close tickets using the internal ServiceDesk tool Essential Skills & Experience: Experience with device deployment and provisioning at scale Familiarity with Intune and/or Datto RMM (desirable) Comfortable imaging, building, and setting up laptops and desktops Previous use of Service Desk tools to manage and track tickets Competent in using Excel and basic IT admin tools Strong communication and organisational skills A team player with a flexible, can-do attitude Additional Information: This is a fully on site role based in the Winchester area Immediate availability is preferred due to project time lines Interview process will be a one stage technical call/chat For more information, please apply with an updated CV. Suitable candidates for this role will be immediately available and within a commutable distance of the Winchester office as this is an on site role. Spectrum IT Recruitment (South) Limited is acting as an Employment Business in relation to this vacancy.

Hardware Rollout Engineer London EC2 Monday - Friday 6.30am - 2.30pm up to 16.48 per hour This role, initially for 1 month with potential for extension, would suit somebody with basic IT skills, assisting an existing site team with a laptop rollout across the building This is a hardware rollout of laptops for about 300 users The ability to start immediately, clear a DBS check, and hit the ground running are essential

We're working with a well established international organisation who are growing their IT function in Glasgow. They're looking for an IT Support Engineer to join their close knit team and play a hands on role across applications, infrastructure, and end user support. This is a brilliant opportunity for someone with a couple of years' experience in IT support who's keen to grow their skills, get stuck into project work, and progress into a specialist role over time. The Role You'll be part of a small Glasgow based IT team supporting around 400 users across the UK and overseas. No two days will be the same, one day you'll be supporting business applications and liaising with vendors, the next you could be setting up hardware, working with cloud platforms, or helping on a large scale IT project. Some of the things you'll be involved in: Supporting business applications (triage, investigation, upgrades, patching). Managing Active Directory, shared network folder access, and user accounts. Assisting with Azure cloud services (Intune, Autopilot, etc.). Setting up and supporting laptops, desktops, and mobile devices (Dell or HP kit). Networking and security (Switches, Routers, Firewalls, VPN). Project work like a Windows 11 refresh, Teams softphone rollout, WiFi upgrade, and CCTV system centralisation. You'll work closely with colleagues in Glasgow and coordinate with vendors and international teams. The team have a strong culture of trust and collaboration, so they're looking for someone who'll bring a positive attitude and a willingness to get stuck in. About You Around 2+ years' IT support experience. HND or degree in IT (or equivalent). Solid hardware knowledge (Dell or HP strongly preferred). Exposure to Azure or Microsoft 365 environments. Familiarity with Active Directory, networking (TCP, IP, DNS, DHCP), and Windows Server. Confident communicator with good problem solving skills. What's most important is that you've got a solid foundation, you're eager to learn, and you want to build a long term career with the business. This isn't a stepping stone role, there are great opportunities to progress and specialise if you're ambitious and keen to grow. The Package Salary up to £32,000 depending on experience. 35 days' holiday (including bank holidays + flexible days). 5.5% employer pension contribution. Annual bonus scheme (paid consistently in recent years). Private medical and dental (after 1 year). Life cover (4x salary). Hybrid working They're Glasgow based, so you'll need to be local and able to come into the office when required. Sound like you? If you're looking for that next step in your IT career and want to join a supportive team where you can really grow, we'd love to hear from you.

Technical Lead - Azure/O365 - Cheltenham Fully onsite work ! £45,000 - £60,000 salary A leading Cheltenham client seeks a hands-on Technical Lead to drive complex infrastructure projects, cloud migrations, and maintain technical standards. The role serves as the L3 escalation point and engineering team role model, with potential to advance to Technical Director and senior leadership. Key skills and responsibilities, Led Microsoft 365, SharePoint, and Azure/cloud migration projects from scoping to rollout. Delivered technical solutions and infrastructure migrations, ensuring quality and acting as escalation point. Developed and maintained cybersecurity strategies aligned with industry standards. Built secure user devices and managed device integrity and anti-malware. Implemented proactive monitoring and automation tools for predictive operations. Drove service management improvements including ticketing and root cause analysis. Ensured robust backup strategies and data integrity across on-premises and cloud. Expert in infrastructure, endpoint security, network services, RMM, and ITIL-based service delivery. All backup strategies, whether on-premises or cloud-based, should be assessed for suitability, with monitoring and management processes implemented to maintain data integrity and support business continuity Develop and implement a cybersecurity strategy for all customers, ensuring compliance with industry standards and best practices. Design and build secure user devices, including PC/laptop setups, anti-malware measures, mirroring, and device integrity. Interested? Please submit your updated CV to Dean Sadler-Parkes at Crimson for immediate consideration. Not interested? Do you know someone who might be a perfect fit for this role? Refer a friend and earn £250 worth of vouchers! Crimson is acting as an employment agency regarding this vacancy

2nd Line Desktop Project Engineer Ashford £24-27k VR/03012R Our client continually strives to become the industry leading IT support company in the Southeast but with a focus on customer service of the very highest levels. As one of Kent leading managed service providers, they are now recruiting for a 2nd Line IT Support Engineer due to sustained growth and success. This role is primarily a mobile service engineer role covering all our client base throughout the Southeast of the UK along with office and workshop duties at HQ in Ashford Due to the recent growth of the company, they are seeking out ambitious, motivated and driven individuals to join the team and share in the successes. They offer a fantastic opportunity for an individual to build and develop not only a job, but a career within an exciting and dynamic organisation. Their client portfolio is wide and diverse, strong and loyal as valued and key strategic partner. The Role The company ethos is all about long-term retention, client care and ensuring core values are always first. · Provide onsite based desktop deployments, rollouts and break-fix engineering to the client base o Microsoft desktop environments o Connecting to hosted environments such as O365 and Azure o Connecting to onsite Servers and AD environments · Basic infrastructure such as switching and routing installation · Providing support on larger IT project rollouts to the senior line team as required · Work on PCs, laptops and other end user devices in the workshop for reloads and or repairs · Ensure customer service levels are maintained · Accurately log all activities into central helpdesk and report back to line manager · Work to ensure you not only achieve your KPIs and PDPs but excel at them · Work proactively to ensure prompt resolution of installs with the highest possible levels of customer satisfaction · Answer incoming phone calls and accurately raise, update and close calls when in the office Requirements · Ideally have experience in an MSP · Have excellent communication skills, verbally and written · Put Customer service at the highest priority · Desktop and Laptop software and hardware knowledge - Windows 10, Office 365, etc. · Have a good attention to detail · Be able to follow process and procedures as needed · Have a natural problem-solving mindset · Ability to organise, prioritise and manage own workload · Basic understanding of IP Routing and Switching · MS Office 365 knowledge Benefits · Company Vehicle · Company Mobile Phone · Company Laptop Computer · Competitive Salary · Good Overtime rates · Generous starting holiday allowance at 25 days · Benefit package including life cover while in service · Fun and relaxed working environment · Regular company team building activities and meals