110 jobs found

1st Line Business Central Support Consultant Wolverhampton - Hybrid 3 office /2 home 28,000 - 34,000 We are seeking a 1st Line Business Central Support Consultant to join a growing support team, providing high-quality assistance to customers with their Business Central concerns and challenges. The role involves troubleshooting issues, resolving queries, and recommending effective solutions to meet client needs. The ideal candidate will have experience with providing Microsoft Dynamics 365 Business Central consulting and support, coupled with a passion for delivering excellent customer service. 1st Line Business Central Support Consultant Key Responsibilities: Assist in maintaining the smooth running of the helpdesk by logging cases received by phone, email and via a portal to ensure required information is captured accurately. Identify, analyse, and resolve issues with Business Central, using the available resources and documentation. You should also be able to escalate complex or unresolved issues to a Team leader. Ensuring incidents and requests are resolved within set SLAs. Contribute to the creation and update of Knowledge Base articles. 1st Line Business Central Support Consultant Key Skills and Experience: Ideally a minimum of 1 year experience working with Business Central in either consulting, support or as a Key/Super user for an end user. Proven experience in implementation or support of ERP Systems, preferably Microsoft Dynamics 365 Business Central or Dynamics NAV. Ability to work effectively in a team environment. Exceptional customer service, communication and interpersonal skills, both written and verbal. Proven track record of managing escalations from customers and delivering resolutions. Excellent communication skills. Time Management, Prioritisation and Working under Pressure. If this role is of interest, please contact James Aust for more information. By sending your CV in response to this advert, you are giving us consent to contact you to discuss your application as per our privacy policy statement. If you do not hear from us within 7 days, please assume your application has been unsuccessful and your records will be deleted from our system. Our full Privacy Policy can be found on the Anderson Scott website.

C# Software Developer (with Networking & IT Systems exposure) Location: Wrexham, North Wales Salary: £35,000 + excellent benefits Our client is a leader in developing manufacturing tech and on their behalf we re looking for a sharp, hands-on C# developer who loves building real-world applications that make a genuine difference on the factory floor and in the office. This isn t a typical helpdesk role. Yes, you ll be the go-to person for the company s IT systems, but the main focus is writing clean, maintainable code primarily in C# .NET Core to extend and improve the client's in-house manufacturing and business platforms. Networking and infrastructure are part of the mix (because everything you build has to talk to the real world), but they re secondary to solid programming skills. THE ROLE Designing and building new features and tools in C# .NET Core (this is the bulk of the role) Maintaining and enhancing our existing bespoke applications Writing scripts and automation tools in Python/PHP when it makes sense Occasional Laravel/PHP work on internal web tools Helping keep the infrastructure running smoothly (Windows/Linux servers, Active Directory, VMware, Office 365, backups, Cisco Meraki Wi-Fi, Fortinet firewalls, etc.) Configuring switches, firewalls, laptops, Raspberry Pis and label printers when needed Supporting users (mostly remotely via Teams) but this is light compared to the development work Creating BI dashboards and playing with AI/automation ideas YOU First and foremost: strong C# .NET Core skills you enjoy writing code more than resetting passwords Comfortable with modern development tools (GitHub, VS Code, Jira, etc.) Happy to touch infrastructure when required you understand networking basics, Active Directory, servers, VMware, etc. (you don t need to be a CCNA, just not scared of it) Bonus points if you ve worked with SQL Server, IIS, REST APIs, or have any manufacturing/warehouse exposure Minimum HNC/HND or degree in Computer Science / Software Development (or equivalent experience) 1 2 years+ commercial programming experience (more is fine too) Why you ll love it here You get to own and shape real products used every day by hundreds of people Proper variety one day you re adding a new feature in C#, the next you re deploying a Raspberry Pi on the shop floor Forward-thinking company that s genuinely investing in digital transformation and AI Small, friendly IT team no corporate red tape Great package: enhanced pension, private healthcare, heavily subsidised canteen, 25 days holiday + banks, hybrid flexibility If you re a C# developer who wants to stay close to the metal, see your code make an immediate impact, and doesn t mind rolling up your sleeves on the occasional bit of networking or infrastructure, this could be perfect.

The opportunity: An exciting time to join a global manufacturing and engineering firm with multiple sites UK wide/globally. The role will offer longevity and a long term career with the chance to work on big infra projects. It is a great opportunity for a senior tech/fairly recent IT Leader to step up and join a Global firm and all the opportunity that will bring. Alternatively you could be an established leader looking for a long term home. Description of the company: The IT Department is a global department with technicians and support based at most sites. The work is shared and IT deal with issues from all sites (nobody is allocated their own site), therefore a great deal of communication skills and flexibility is required. The UK business currently employs around (Apply online only) employees with an average service history of 12 years. Stockport has around (Apply online only) staff and the average length of service here is 11 years. Role Purpose: To support Computer applications and platforms within an office and manufacturing environment. The team are therefore both 1st and 2nd line focused but the added ability to get heavily involved in a high number of 3rd line projects. You will provide unparalleled IT support services while managing day-to-day operations alongside other Technicians in UK Wide sites and supporting the Global IT Team based in the US. This role requires a mix of technical expertise and a strong focus on delivering white-glove service levels. The ideal candidate will be have a good mix of skills including the ability to converse across a range of business levels and will have a solid understanding of Google Workspace, Citrix environments, and advanced troubleshooting of Windows operating systems. Roles & Responsibilities: Responsible for a few engineers in the U.K and working with the support of various IT Leaders, based in global cost centres in the U.S/Singapore. Respond to requests for technical assistance in person, via phone and helpdesk. Assist with diagnosing and resolving technical hardware and software issues. Log all helpdesk interactions. Follow standard operating procedures. Redirect IT issues to appropriate resources. Identify and escalate issues requiring urgent attention. Create and maintain user accounts in Active directory and Google Administration console. Build and refurbish PC Base and Laptops as required. Other duties and projects as assigned. Requirements: Google experience using and/or supporting components of the Google Suite of applications including, but not limited to Gmail, Google Docs, Google Sheets and Google Calendar. (Not essential) MCP (Microsoft Certified Professional) in Windows 10/11 environment. (Not Essential) Understanding and experience of CompTIA A+ (PC Hardware Break Fix), exposure to Windows Server environment, SQL, Jira Helpdesk and bespoke system support would be advantageous. 1-2 year experience in an IT support role both desk and shop floor. HNC/HND or degree equivalent in Computing (Not essential)

Regional Service Delivery Manager - Multi-Site IT Leadership Woking / Addlestone / Basingstoke Corridor 47,142 + 18.9% employer pension + 34 days holiday + ongoing CPD + staff benefits platform + supportive culture + work-life balance Are you an experienced IT Manager or Service Delivery Lead who's ready to take ownership of multiple sites rather than just one? Would you like to join a forward-thinking trust that embraces digital innovation, invests heavily in technology, and gives you the autonomy to shape how IT services are delivered across a cluster of schools? This education trust is a dynamic, progressive organisation known for low staff turnover, a supportive culture and a real commitment to improving digital outcomes. They are not afraid to innovate from 1:1 device projects to modernising infrastructure and they are looking for an IT leader who wants to help drive that forward. In this role, you'll lead the IT service delivery across a cluster of schools, working closely with headteachers, on-site technicians and the central IT leadership team. You'll line-manage technical staff, oversee service desk performance, act as the escalation point for complex issues, and ensure each school has a clear development plan aligned with the wider trust strategy. Although the role is primarily leadership-focused, you'll step in hands-on when needed to support continuity across your schools. The ideal candidate would be an experienced IT Manager or Service Delivery Lead who has managed technical teams, understands multi-site IT operations, and is ready to take the next step into a role with wider strategic responsibility and real impact. This is an excellent opportunity to join a progressive trust, take ownership of a cluster of sites, shape IT service delivery and be part of a team where your input genuinely matters. If you're looking for the next step in your leadership journey with autonomy, impact and ongoing development this is a role where you'll thrive. The role Lead IT service delivery across a cluster of schools, acting as the key contact for headteachers and school leaders Line-manage on-site technical staff, supporting their development and conducting performance reviews Own helpdesk performance across your schools, ensuring SLAs and response targets are met Define school-specific IT development plans that align with the trust's strategic direction Step in where needed to support with escalations or cover for on-site staff Ensure compliance with safeguarding, cyber security, GDPR and trust IT policies Support installations, configuration, commissioning and ongoing maintenance of systems and software Build strong working relationships across the trust and ensure consistent communication and service delivery standards Work collaboratively with the wider IT team and external partners to resolve escalations The person Experienced IT Manager, Network Manager or Service Delivery Lead Strong background in managing technical staff and leading service delivery Minimum 3 years in an IT management or multi-site role Comfortable handling escalations and guiding technical troubleshooting Understanding of networking, servers, end-user devices and general IT operations ITIL, PRINCE2 or service management knowledge beneficial Confident, professional and able to work autonomously across multiple schools Positive, proactive and improvement-focused, with excellent communication skills

An exciting time to join a global manufacturing and engineering firm with multiple sites UK wide/globally. The role will offer longevity and a long term career with the chance to work on big infra projects. It is a great opportunity for a senior tech/fairly recent IT Leader to step up and join a Global firm and all the opportunity that will bring. Alternatively you could be an established leader looking for a long term home. Description of the company: The IT Department is a global department with technicians and support based at most sites. The work is shared and IT deal with issues from all sites (nobody is allocated their own site), therefore a great deal of communication skills and flexibility is required. The UK business currently employs around (Apply online only) employees with an average service history of 12 years. Stockport has around (Apply online only) staff and the average length of service here is 11 years. Role Purpose: To support Computer applications and platforms within an office and manufacturing environment. The team are therefore both 1st and 2nd line focused but the added ability to get heavily involved in a high number of 3rd line projects. You will provide unparalleled IT support services while managing day-to-day operations alongside other Technicians in UK Wide sites and supporting the Global IT Team based in the US. This role requires a mix of technical expertise and a strong focus on delivering white-glove service levels. The ideal candidate will be have a good mix of skills including the ability to converse across a range of business levels and will have a solid understanding of Google Workspace, Citrix environments, and advanced troubleshooting of Windows operating systems. Roles & Responsibilities: Responsible for a few engineers in the U.K and working with the support of various IT Leaders, based in global cost centres in the U.S/Singapore. Respond to requests for technical assistance in person, via phone and helpdesk. Assist with diagnosing and resolving technical hardware and software issues. Log all helpdesk interactions. Follow standard operating procedures. Redirect IT issues to appropriate resources. Identify and escalate issues requiring urgent attention. Create and maintain user accounts in Active directory and Google Administration console. Build and refurbish PC Base and Laptops as required. Other duties and projects as assigned. Requirements: Google experience using and/or supporting components of the Google Suite of applications including, but not limited to Gmail, Google Docs, Google Sheets and Google Calendar. (Not essential) MCP (Microsoft Certified Professional) in Windows 10/11 environment. (Not Essential) Understanding and experience of CompTIA A+ (PC Hardware Break Fix), exposure to Windows Server environment, SQL, Jira Helpdesk and bespoke system support would be advantageous. 1-2 year experience in an IT support role both desk and shop floor. HNC/HND or degree equivalent in Computing (Not essential)

We are currently urgently recruiting for the attached opportunity below. To show your interest simply reply to this email and we'll arrange a good time to speak with you. They are a global business based in Sheffield that offer a great chance to secure long term employment with a true global organisation. Job description: Benefits: Salary negotiable 25 days holidays (plus stats) + 4% Pension + Life x 3 + Free Parking Cycle Scheme + EAP + Enhanced Family Benefits The opportunity: An exciting time to join a global manufacturing and engineering firm with multiple sites UK wide/globally. The role will offer longevity and a long term career with the chance to work on big infra projects. It is a great opportunity for a senior tech/fairly recent IT Leader to step up and join a Global firm and all the opportunity that will bring. Alternatively you could be an established leader looking for a long term home. Description of the company: The IT Department is a global department with technicians and support based at most sites. The work is shared and IT deal with issues from all sites (nobody is allocated their own site), therefore a great deal of communication skills and flexibility is required. The UK business currently employs around (Apply online only) employees with an average service history of 12 years. Stockport has around (Apply online only) staff and the average length of service here is 11 years. Role Purpose: To support Computer applications and platforms within an office and manufacturing environment. The team are therefore both 1st and 2nd line focused but the added ability to get heavily involved in a high number of 3rd line projects. You will provide unparalleled IT support services while managing day-to-day operations alongside other Technicians in UK Wide sites and supporting the Global IT Team based in the US. This role requires a mix of technical expertise and a strong focus on delivering white-glove service levels. The ideal candidate will be have a good mix of skills including the ability to converse across a range of business levels and will have a solid understanding of Google Workspace, Citrix environments, and advanced troubleshooting of Windows operating systems. Roles & Responsibilities: Responsible for a few engineers in the U.K and working with the support of various IT Leaders, based in global cost centres in the U.S/Singapore. Respond to requests for technical assistance in person, via phone and helpdesk. Assist with diagnosing and resolving technical hardware and software issues. Log all helpdesk interactions. Follow standard operating procedures. Redirect IT issues to appropriate resources. Identify and escalate issues requiring urgent attention. Create and maintain user accounts in Active directory and Google Administration console. Build and refurbish PC Base and Laptops as required. Other duties and projects as assigned. Requirements: Google experience using and/or supporting components of the Google Suite of applications including, but not limited to Gmail, Google Docs, Google Sheets and Google Calendar. (Not essential) MCP (Microsoft Certified Professional) in Windows 10/11 environment. (Not Essential) Understanding and experience of CompTIA A+ (PC Hardware Break Fix), exposure to Windows Server environment, SQL, Jira Helpdesk and bespoke system support would be advantageous. 1-2 year experience in an IT support role both desk and shop floor. HNC/HND or degree equivalent in Computing (Not essential)

Group IT Infrastructure Manager Our client based in Tamworth, is seeking a Group IT Infrastructure Manager to support over 300 users across sites in the UK, Ireland, Scotland and Dubai. You'll lead a team of skilled IT individuals, fostering a collaborative and service focused culture. From delivering large-scale infrastructure projects to ensuring the seamless day-to-day operation of critical systems, the Group IT Infrastructure Manager will work on meaningful projects, collaborate with cross functional teams, and directly influence the success of our organisation. As a Group IT Infrastructure Manager, you will need to have/be: Networking Strong network admin, installation, and troubleshooting skills (CCNA level). Experience with Cisco, Fortinet, Ruckus; performance and security focused. Skilled in VLANs, VPNs, firewalls, QoS, and high-availability design. Hardware & Infrastructure Good understanding of hardware, cabling, wireless tech, and IT security basics. Experience with rack servers, RAID, SAN/NAS storage. Competent with monitoring tools (SolarWinds, Nagios, PRTG). Microsoft Technologies Strong Windows Server (Apply online only , AD, Group Policy, and systems admin. Working knowledge of Exchange Online. Experience with Azure AD and hybrid identity. Familiar with Intune and JAMF for device management. Solid Office 365 and Windows 10/11 admin skills. Virtualisation & Cloud Skilled in Hyper-V and VMware (resource management, backups, failover). Exposure to Azure, AWS, GCP for migrations and optimisation. Communication Systems Experience with enterprise VoIP systems. Knowledge of IP CCTV setup, storage, and network integration. Backup & DR Proficient with Veeam for backup/replication. Experience in DR planning, failover, and resilience testing. Security & Compliance Strong grasp of cybersecurity (firewalls, EPP, vulnerabilities, threat detection). Understanding of ISO 27001 and GDPR; audit support experience. Familiar with SIEM tools (Splunk, Sentinel). Operating Systems & Automation Working knowledge of Linux (Ubuntu, CentOS). Scripting with PowerShell, Bash, Python. Familiar with ITSM platforms (ServiceNow, Freshservice). Soft Skills Strong analytical and problem-solving ability. Excellent communicator across technical/non-technical teams. Highly organised with good multitasking skills. Leadership experience driving team performance and improvement. Certifications Essential: MCSE, ITIL, CCNA (or equivalent) Desirable: CISSP / Security+, ISO 27001, PRINCE2 Details: Salary : 65, 000 - 70, 000 Working Hours : Full time Monday - Friday Location : Tamworth (on site full time) Duration : Permanent Role of Group IT Infrastructure Manager: Visible, approachable leader across all sites. Partner with departments to deliver proactive, value-driven IT solutions. Provide IT input in management meetings to support strategic decisions. Support wider teams during peak periods to maintain smooth operations. Oversee daily IT operations across servers, applications, and networks. Manage installation, upgrades, and maintenance of hardware/software. Lead procurement and lifecycle management of IT equipment. Ensure system performance through testing, monitoring, and improvement. Manage and optimise WAN infrastructure across all sites. Maintain strong security controls to protect systems and data. Proactively identify and resolve vulnerabilities through updates and patches. Maintain robust disaster recovery and backup strategies. Assess technology risks and implement mitigation measures. Test and refine DR and continuity plans to ensure resilience. Lead major infrastructure projects, upgrades, and migrations. Work with MIS to align infrastructure and system development. Create project plans, manage resources, and deliver on time and budget. Manage the IT budget and track expenditure. Build strong vendor relationships, negotiate contracts, and ensure SLAs are met. Lead and develop 3rd Line Engineers and Helpdesk teams. Oversee Helpdesk performance and ensure timely issue resolution. Foster a collaborative, customer-focused, and continuously improving culture. Stay updated on new technologies and recommend improvements. Drive continuous improvement across infrastructure and service delivery. Align IT services and projects with long-term organisational goals. Strong analytical thinker with excellent problem-solving skills. Willing to work evenings/weekends/public holidays when required. Benefits of working as a Group IT Infrastructure Manager: 23 days annual leave + bank holidays Option to purchase up to 5 extra days annual leave Health Cashback Plan Pension Scheme Life Assurance Free Parking

Base Location: Floor Level 4, Midland Metropolitan University Hospital, B66 2QT Salary: 13.85 ph PAYE Working pattern: Rotational shift pattern. Flexible working required including day & Weekend shifts EQUANS is a global leader in energy services, with nearly 100,000 employees in over 50 countries and an annual turnover of over 17 billion euros. In the UK & Ireland, EQUANS provides FM, regeneration, technical, and energy services, specialising in smart buildings, green mobility, district energy, as well as renewables. EQUANS' 13,500 UK & Ireland employees support the transition to net zero and digital and industrial transformations. EQUANS is a Bouygues group company. The Helpdesk Administrator is responsible for providing efficient administrative and customer service support across Facilities Management operations, ensuring all maintenance requests are logged, tracked, and resolved within agreed service levels. Acting as the first point of contact for clients and engineers, the role involves managing work orders in the Maximo system, coordinating with technical teams and subcontractors, and producing regular performance reports. The position requires strong communication, organisational, and IT skills, with the ability to work independently and as part of a team in a fast-paced environment. Flexibility to cover shifts, weekends, and holidays is essential. Key Responsibilities Act as the first point of contact for all maintenance-related enquiries via phone, email, or fax. Log, track, and manage the full life cycle of work orders through the Maximo CAFM system. Apply and monitor service level agreements (SLAs), ensuring urgent requests are prioritised appropriately. Coordinate and assign work to in-house engineers or subcontractors and raise purchase orders when needed. Provide accurate administrative support, including data entry, filing, and report preparation. Maintain effective communication with customers, technical teams, and management to ensure smooth operations. Support management by collating regular reports and performance data. Handle general office duties such as ordering supplies, arranging workwear, and managing HR-related records (leave, sickness, absence). Attend meetings to take minutes and provide updates on ongoing service requests. Escalate complaints appropriately and support continuous improvement to enhance customer satisfaction. Key Skills and Requirements Strong customer service and communication skills with a professional telephone manner. Experience in administrative or helpdesk roles - ideally within Facilities Management (FM), Technical, or Healthcare environments. Proficiency with Microsoft Office (Word, Excel, Outlook) and experience using CAFM systems like Maximo and finance tools like Coupa . Excellent organisational and time management abilities with the capacity to prioritise multiple tasks. High attention to detail and accuracy in data entry and record-keeping. Ability to work independently, meet deadlines, and handle pressure in a busy environment. Strong teamwork and collaboration skills, supporting colleagues and supervisors when required. Understanding of SLAs and the importance of timely service delivery in a customer-focused setting. Flexibility to work rotating shifts, weekends, and public holidays as required. Must be able to pass a DBS Standard Check due to the nature of the role within healthcare premises. What happens next? Your application and CV will be carefully reviewed by the recruitment team managing this position. If your experience matches the role requirements, we will contact you within 48 hours to discuss the opportunity and outline the next steps. Guidant, Carbon60, Lorien & SRG - The Impellam Group Portfolio are acting as an Employment Business in relation to this vacancy.

Our client, a dynamic organisation committed to delivering high-quality internal IT services, is seeking an experienced IT Operations Manager to lead its infrastructure, support, and service desk teams. This strategic and hands-on role involves managing third-party suppliers, ensuring operational excellence, and aligning IT infrastructure with broader business goals. Key Responsibilities Lead the internal helpdesk, ensuring exceptional technical support for staff, clients, and partners. Coach and manage the IT Operations team to uphold service excellence. Develop and maintain support processes to ensure efficient incident and problem resolution aligned with SLAs. Oversee planning and delivery of infrastructure services including networks, servers, virtualisation, storage, and backups. Maintain and evolve infrastructure documentation and policies to meet business needs. Identify and implement enhancements based on performance trends and user feedback. Ensure robust data security, backup, and recovery operations. Maintain secure, consistent, and reliable infrastructure systems in compliance with legal and internal standards. Manage third-party contracts and budgets to ensure value and SLA compliance. Build strong relationships with internal stakeholders and external suppliers. Lead R&D into new technologies aligned with strategic goals. Key Requirements Proven experience managing IT Operations teams. Strong knowledge of Active Directory and Office 365 administration. Network administration experience (TCP/IP, DNS, WAN/LAN/Wi-Fi). Experience supporting both Windows and macOS environments. Demonstrated ability to manage IT budgets and third-party suppliers. Strong interpersonal and service delivery skills. Advanced technical knowledge of enterprise systems and productivity tools. Demonstrated experience managing cybersecurity operations, with a strong understanding of ISO27001 compliance frameworks and best practices. If you're a seasoned IT Operations Manager with a passion for leadership, infrastructure excellence, and customer-focused service delivery, contact Andy Dale at Arcas Technology.

Technology Support Manager Location: Brighton Salary: £39,000 - £50,440 At BIMM University, we're more than just an educational institution; we're a vibrant community dedicated to nurturing creativity and empowering students to reach their full potential. With campuses across the UK, Ireland, and Germany, we offer a diverse range of courses in modern music, performing arts, filmmaking and creative technology. Our commitment to excellence in creative arts education sets us apart, providing students with the knowledge, skills, and opportunities they need to succeed in their chosen fields. About the Role As Technology Support Manager, you will be responsible for leading and enhancing the technical customer service experience across all BIMM University campuses. Your role will be essential in ensuring that students and staff can confidently access and utilise the technology services available to them. As well as managing a high-performing support team, you will oversee the helpdesk system, and serve as a key escalation point for technical issues. Additionally, you will collaborate closely with senior leadership, regional supervisors, and external vendors to drive operational efficiency and continuous improvement in service delivery. What You ll Do: Lead, mentor, and develop the technology support team. Manage the Technology Operations helpdesk, ensuring timely resolution of tickets across the University while maintaining service level agreements (SLAs). Act as the escalation point for Regional Technology Supervisors and complex technical issues. Oversee key operational functions, including performance reviews, inductions, holiday requests, and escalated absence management for support staff. Collaborate with the Technology Operations Managers to share knowledge and improve support processes. Work with third-party vendors to resolve infrastructure issues efficiently. Develop and implement best practice processes for ticket resolution and support services. Provide detailed reports on ticket management trends, successes, and areas for improvement. Engage with Campus Deans and Deans of Faculty to tailor support services based on campus-specific needs. Work closely with Technology Operations and Development Managers to oversee infrastructure updates and changes. What You ll Bring: Strong leadership skills with a calm, patient, and personable approach. Proven experience managing a helpdesk in a fast-paced, multi-site, international organisation. Excellent stakeholder management and communication skills. Solid understanding of Microsoft Cloud Technologies, server management, and cyber security best practices. Proficiency in Mac OS and experience with network infrastructure, including MPLS meshed networks. Ability to produce and present helpdesk analysis reports. Willingness to travel to campuses, sometimes at short notice, and work evenings/weekends as needed. A collaborative mindset, able to share and receive ideas to drive team success. Why BIMM University We are a values led organisation, meaning our core values underpin all that we do: Believe in Everyone, Challenge the Norm, Grow Together, Do The Right Thing, Own It. In addition to joining a committed and dedicated team, you will have access to: 25 days holiday per year (FTE) SMART pension A comprehensive benefits package We continually strive to create a culture of inclusivity so that we truly represent our diverse communities. We particularly welcome applications from people of colour who are underrepresented in our organisation. We are committed to promoting the safety and welfare of our students, therefore all successful applicants are required to complete a basic DBS disclosure. Depending on the role, you may be required to complete an enhanced check / enhanced check with barred list if required by statute and internal policy. How To Apply Interested in this opportunity, click apply and you will be redirected to our careers website to complete your application.

An excellent opportunity to join a leading Herefordshire business as an IT Manager. This full-time, permanent position offers the chance to lead and develop the company s IT infrastructure, production systems, and support services. You will play a pivotal role in ensuring the reliable operation of IT systems while driving improvement projects across a dynamic and growing organisation. What you can expect Site based in Herefordshire Competitive salary and comprehensive benefits package. 33 days annual leave (including bank holidays). Range of financial, wellbeing, and lifestyle benefits. A role combining hands-on technical work with team leadership and strategic IT management. The opportunity to shape the ongoing evolution of IT infrastructure within a progressive, fast-growing business. A collaborative environment that values innovation, responsibility, and personal growth. What you will be doing Acting as the public face of IT, providing responsive and effective internal customer support. Operating as a hands-on Level 3 IT Engineer alongside the team, resolving complex issues when required. Ensuring the confidentiality, integrity, and availability of systems through robust security and maintenance practices, in collaboration with the Cyber Security Engineer. Managing IT staff and third-party suppliers to deliver stable, secure, and efficient technology operations. Planning and executing change initiatives to improve infrastructure, systems, and processes with minimal business disruption. Maintaining accurate IT documentation, change control procedures, and operational reference materials. Overseeing the helpdesk function to ensure high levels of service and issue resolution. Providing strong leadership, coaching, and development of direct reports. Troubleshooting system failures and implementing effective repair strategies to prevent recurrence. What you are looking for Proven experience in IT management or senior systems engineering within a multi-site or production environment. Hands-on technical expertise across infrastructure, networking, and systems administration. Strong leadership and people management skills with the ability to inspire and develop high-performing teams. Excellent stakeholder management and communication skills at all levels. Experience managing third-party IT partners and service contracts. Good understanding of cyber security principles and data integrity standards. Organised, proactive, and able to manage multiple priorities in a fast-paced environment. Recruitment Direct are working as an employment agency in relation to this vacancy, you must be able to prove your legal right to work in the UK to apply

Would you like to join an innovative company nominated by Forbes as one of the top 500 companies in the World to work for? We are looking for a Principle Product Owner/ Product Specialist to join a Global medical technology leader that is reimagining digital solutions. This organisation is developing a connected, data-driven ecosystem that applies AI, augmented reality, computer vision, and live video collaboration to transform workflows in operating theatres and procedure rooms around the world. As part of this continued growth, the business is now seeking a Principal Product Owner to play a central role in the evolution of its digital surgery ecosystem - a suite of products combining artificial intelligence, data analytics, and intuitive design to improve how procedures are captured, reviewed, and shared globally. This is a 1-year temporary position, looking to start ASAP To be considered for a position, you must be available to begin work within the next 6 weeks. Working Hours: Monday - Friday 08:30 - 17:00 - Hybrid working - Tues & Weds in Central London office in walking distance of Old Street and Angel stations. 35 - 45ph ( 68,000 - 87,000pa) You do not need a medical background for this position, but previous Product Owner, Product Specialist experience is essential. About the Position: As a Product Owner, you'll be the bridge between user needs, business objectives, and technical delivery. You'll work within an agile product team to define and prioritise features, ensuring each release delivers value to clinicians and aligns with product vision and strategy. Main duties to include: Defining, refining, and prioritising the product backlog for the digital surgery platform. Translating user and stakeholder requirements into clear, testable user stories with acceptance criteria. Supporting product discovery, guiding research and usability testing alongside Product Managers and UX teams. Acting as a key link between Engineering, Product, and Design, ensuring alignment across disciplines. Collaborating with engineering to deliver high-quality, compliant software and hardware solutions. Leading Agile ceremonies - including sprint planning, backlog refinement, reviews, and retrospectives. Applying Behaviour-Driven Development (BDD) principles to ensure quality and user-centred design. Monitoring performance post-release and identifying opportunities for continuous improvement. Supporting compliance with medical device standards and documentation requirements. Partnering with Tech Comms to ensure clear, accurate release notes and user documentation. This is a highly collaborative role that combines strategic thinking with hands-on execution and an understanding of clinical workflows. About You You're a confident, detail-oriented Product Owner who's passionate about creating technology that makes a real difference in healthcare who enjoys bridging the gaps between engineers and stakeholders to ensure the team builds the right product in the right way. Essential skills and experience: 1-3 years' experience in product ownership, software development, or UX within an Agile environment. Proven ability to manage and deliver Agile digital product development projects end-to-end. Understanding of healthcare software systems or medical devices, ideally within surgical or interventional settings. Working knowledge of regulatory frameworks (e.g. ISO 13485). Strong communication and collaboration skills - confident engaging with engineers, clinicians, and stakeholders. Excellent attention to detail and organisational ability. Flexible, proactive, and comfortable balancing independent work with teamwork. Desirable: Experience working with clinicians or surgeons. Familiarity with Test-Driven and Behaviour-Driven Development environments. Exposure to Linux subsystems or medical software integration. Willingness to travel occasionally for meetings, workshops, or customer engagement. Looking for the next step in your career? Think Specialist Recruitment. Think Specialist Recruitment is an independent support staff recruitment agency based in Hemel Hempstead and working across the Herts, Beds and Bucks area. We specialise in permanent, temporary and contract recruitment with areas of expertise including administration, customer service/call centre, PA/secretarial, human resources, accountancy and finance, sales admin/sales support, marketing and IT Helpdesk/IT support.

Would you like to join an innovative company nominated by Forbes as one of the top 500 companies in the World to work for? We are looking for a Senior Product Owner/ Product Specialist to join a Global medical technology leader that is reimagining digital solutions. This organisation is developing a connected, data-driven ecosystem that applies AI, augmented reality, computer vision, and live video collaboration to transform workflows in operating theatres and procedure rooms around the world. As part of this continued growth, the business is now seeking a Senior Product Owner to play a central role in the evolution of its digital surgery ecosystem - a suite of products combining artificial intelligence, data analytics, and intuitive design to improve how procedures are captured, reviewed, and shared globally. This is a1-year temporary position, looking to start ASAP To be considered for a position, you must be available to begin work within the next 6 weeks. Working Hours: Monday - Friday 08:30 - 17:00 - Hybrid working - Tues & Weds in Central London office in walking distance of Old Street and Angel stations. 28 - 35ph ( 54,500- 68,000pa) You do not need a medical background for this position, but previous Product Owner, Product Specialist experience is essential. About the Position: As a Product Owner, you'll be the bridge between user needs, business objectives, and technical delivery. You'll work within an agile product team to define and prioritise features, ensuring each release delivers value to clinicians and aligns with product vision and strategy. Main duties to include: Defining, refining, and prioritising the product backlog for the digital surgery platform. Translating user and stakeholder requirements into clear, testable user stories with acceptance criteria. Supporting product discovery, guiding research and usability testing alongside Product Managers and UX teams. Acting as a key link between Engineering, Product, and Design, ensuring alignment across disciplines. Collaborating with engineering to deliver high-quality, compliant software and hardware solutions. Leading Agile ceremonies - including sprint planning, backlog refinement, reviews, and retrospectives. Applying Behaviour-Driven Development (BDD) principles to ensure quality and user-centred design. Monitoring performance post-release and identifying opportunities for continuous improvement. Supporting compliance with medical device standards and documentation requirements. Partnering with Tech Comms to ensure clear, accurate release notes and user documentation. This is a highly collaborative role that combines strategic thinking with hands-on execution and an understanding of clinical workflows. About You You're a confident, detail-oriented Product Owner who's passionate about creating technology that makes a real difference in healthcare who enjoys bridging the gaps between engineers and stakeholders to ensure the team builds the right product in the right way. Essential skills and experience: 1-3 years' experience in product ownership, software development, or UX within an Agile environment. Proven ability to manage and deliver Agile digital product development projects end-to-end. Understanding of healthcare software systems or medical devices, ideally within surgical or interventional settings. Working knowledge of regulatory frameworks (e.g. ISO 13485). Strong communication and collaboration skills - confident engaging with engineers, clinicians, and stakeholders. Excellent attention to detail and organisational ability. Flexible, proactive, and comfortable balancing independent work with teamwork. Desirable: Experience working with clinicians or surgeons. Familiarity with Test-Driven and Behaviour-Driven Development environments. Exposure to Linux subsystems or medical software integration. Willingness to travel occasionally for meetings, workshops, or customer engagement. Looking for the next step in your career? Think Specialist Recruitment. Think Specialist Recruitment is an independent support staff recruitment agency based in Hemel Hempstead and working across the Herts, Beds and Bucks area. We specialise in permanent, temporary and contract recruitment with areas of expertise including administration, customer service/call centre, PA/secretarial, human resources, accountancy and finance, sales admin/sales support, marketing and IT Helpdesk/IT support.

Would you like to join an innovative company nominated by Forbes as one of the top 500 companies in the World to work for? We are looking for a Product Owner/ Product Specialist to join a Global medical technology leader that is reimagining digital solutions. This organisation is developing a connected, data-driven ecosystem that applies AI, augmented reality, computer vision, and live video collaboration to transform workflows in operating theatres and procedure rooms around the world. Their pioneering video and analytics platforms enable hospitals and clinical teams to capture, review, and learn from surgical procedures in real time. As these technologies continue to expand into new regions and interventional settings, the company is seeking a Principal Product Specialist / Agile Product Owner to help define and deliver the next phase of its innovation strategy. About the Position: In this pivotal role, you'll take ownership of the product roadmap and backlog, ensuring that each development step aligns with the company's strategic goals and the needs of clinicians and patients. You'll act as a bridge between business, engineering, and user experience teams; guiding product direction, defining priorities, and ensuring high-quality delivery in line with healthcare standards and regulations. This is a 6-month temporary-to-perm position (moving permanent mid-June 2026) To be considered for a position, you must be available to begin work within the next 6 weeks. Working Hours: Monday - Friday 08:30 - 17:00 - Hybrid working - Tues & Weds in Central London office in walking distance of Old Street and Angel stations. 35 - 45ph ( 68,000 - 87,000pa) Please note, for this role you do need a medical background. We do have other Product roles without industry requirements please contact for more information. Main duties to include: Setting the product vision, goals, and success measures in partnership with leadership. Managing and refining the product backlog, balancing clinical value, technical feasibility, and business outcomes. Leading Agile ceremonies and supporting teams through sprint planning, prioritisation, and release cycles. Gathering insights through user research, stakeholder interviews, and market analysis to inform future developments. Collaborating closely with engineering teams to deliver compliant, high-performance digital and embedded products. Supporting full lifecycle management - from concept and prototype to launch, feedback, and iteration. Building strong partnerships across global teams and ensuring clear communication throughout the product journey. This is a highly collaborative role that combines strategic thinking with hands-on execution and an understanding of clinical workflows. Essential Candidate Requirements: Experience as a Product Owner or Product Manager within B2B healthcare software or digitally connected medical devices. Familiarity with interventional or surgical workflows, including documentation systems and imaging environments. Proven ability to manage end-to-end product development - from ideation through to release and iteration. Strong background in user research, requirements gathering, and systems definition. Agile or Scrum certification, with hands-on experience leading cross-functional teams. Excellent communication, influencing, and stakeholder management skills. Degree in engineering, computer science, or a related technical discipline. Ability to work independently and collaboratively, with flexibility to be on-site in London as needed. Desirable experience: Knowledge of medical imaging systems, telehealth, or connected care platforms. Understanding of healthcare compliance, SaMD (Software as a Medical Device), or AI applications in medicine. Background in both software and embedded system environments. Looking for the next step in your career? Think Specialist Recruitment. Think Specialist Recruitment is an independent support staff recruitment agency based in Hemel Hempstead and working across the Herts, Beds and Bucks area. We specialise in permanent, temporary and contract recruitment with areas of expertise including administration, customer service/call centre, PA/secretarial, human resources, accountancy and finance, sales admin/sales support, marketing and IT Helpdesk/IT support.

Transform IT challenges into solutions with Cloudwork's expert support team The Role Join our dedicated support team delivering exceptional technical assistance to UK-based clients with local and global reach. You'll handle service requests, resolve technical incidents, and ensure seamless IT operations whilst escalating complex issues to our Infrastructure specialists when required. This role will include onsite technical support and assisting with project work either on client sites or remotely. What We're Looking For We seek a motivated professional who thrives on technical challenges and continuous learning. The ideal candidate demonstrates strong communication skills, adapts quickly to new technologies, and maintains unwavering focus on delivering outstanding customer support. Key Responsibilities: Technical Support Excellence Deliver comprehensive 1st line support via telephone, email, and our helpdesk Log, classify, and manage customer incidents following established procedures Troubleshoot Microsoft desktop operating systems Execute new starter and leaver processes including user/mailbox creation, mailbox configuration, and permissions management Resolve or escalate business application issues, coordinating with software vendors as needed Manage multiple priorities effectively during high-volume periods Service Management Optimise productivity through effective time management Maintain exceptional call queue standards with regular priority reviews Provide comprehensive updates via telephone and our helpdesk platform Ensure all ticket documentation meets quality standards Contribute to the Cloudworks knowledgebase for easier future problem resolution Conduct proactive follow-ups to confirm customer satisfaction Process Adherence Execute core Service Desk functions following Cloudworks protocols Apply ITIL framework principles for optimal service delivery Utilise systems effectively to support quality and efficiency targets Essential Technical Skills: Core Experience Required: Microsoft 365 including Defender, Purview, Intune and Autopilot Windows 10/11 troubleshooting and support Entra ID/Active Directory management Networking concepts (TCP/IP, DNS, DHCP), Routers, Firewalls Windows Server Administration Advantageous Experience Managed Service Provider (MSP) background ITIL v3/v4 Foundation Certification or ITIL experience SLA-focused service delivery High-volume call management ISO27001 security framework knowledge VOIP (PBX, SIP), Teams Phone Microsoft Terminal Services/RDS administration Professional Requirements Excellent written and spoken English Outstanding communication and interpersonal abilities Professional demeanour and punctuality Collaborative team approach Leadership qualities with commitment to inclusive working practices What Cloudworks Offers: Competitive Package: Annual salary up to £30,000 plus discretionary bonus Professional Development: Industry-recognised training and certifications (fully sponsored) Inclusive working environment Comprehensive benefits package Work-Life Balance: 28 days annual leave including bank holidays Additional holiday entitlement with service length Company Pension Scheme Ride to Work scheme Birthday leave day And much more to support your career growth! ** NO AGENCIES PLEASE **

Our client, a dynamic organisation committed to delivering high-quality internal IT services, is seeking an experienced IT Operations Manager to lead its infrastructure, support, and service desk teams. This strategic and hands-on role involves managing third-party suppliers, ensuring operational excellence, and aligning IT infrastructure with broader business goals. Key Responsibilities Lead the internal helpdesk, ensuring exceptional technical support for staff, clients, and partners. Coach and manage the IT Operations team to uphold service excellence. Develop and maintain support processes to ensure efficient incident and problem resolution aligned with SLAs. Oversee planning and delivery of infrastructure services including networks, servers, virtualisation, storage, and backups. Maintain and evolve infrastructure documentation and policies to meet business needs. Identify and implement enhancements based on performance trends and user feedback. Ensure robust data security, backup, and recovery operations. Maintain secure, consistent, and reliable infrastructure systems in compliance with legal and internal standards. Manage third-party contracts and budgets to ensure value and SLA compliance. Build strong relationships with internal stakeholders and external suppliers. Lead R&D into new technologies aligned with strategic goals. Key Requirements Proven experience managing IT Operations teams. Strong knowledge of Active Directory and Office 365 administration. Network administration experience (TCP/IP, DNS, WAN/LAN/Wi-Fi). Experience supporting both Windows and macOS environments. Demonstrated ability to manage IT budgets and third-party suppliers. Strong interpersonal and service delivery skills. Advanced technical knowledge of enterprise systems and productivity tools. Demonstrated experience managing cybersecurity operations, with a strong understanding of ISO27001 compliance frameworks and best practices. If you're a seasoned IT Operations Manager with a passion for leadership, infrastructure excellence, and customer-focused service delivery, contact Andy Dale at Arcas Technology.

Helpdesk Team Lead - £27,000 to £32,000 - Aldershot We're working with a growing MSP near Aldershot who are looking for a Helpdesk Team Lead . This is a great opportunity for an experienced Engineer to step into leadership while staying hands-on. Main Duties Lead and mentor a small helpdesk team Act as the escalation point for technical issues Provide remote and onsite client support Manage workload and ensure SLAs are achieved Install and configure systems and applications Keep clients updated and satisfied Contribute to process improvements Skills & Experience 2+ years in IT support (team lead/mentoring desirable) Microsoft Desktops & Windows Server Active Directory & Office 365 Basic networking (DNS, DHCP, routers, switches) Strong communication and client-facing skills Driving licence and own vehicle required Certifications (CompTIA, Microsoft, ITIL) a bonus

Oracle Cloud Principle Solutions Architect - 6 months+ ongoing contract up to 2 years - Hybrid working 2-3 days a week near Hounslow - Inside IR35 Principal Solutions Architect - Oracle Cloud A senior technical leader with deep expertise in Oracle Cloud, this role is pivotal in shaping and guiding enterprise-wide HR transformation initiatives. The ideal candidate is a strategic communicator, adept at navigating business dynamics and stakeholder politics, with strong cyber awareness and a consultative mindset. Key Responsibilities Lead Oracle Cloud architecture strategy, with a focus on Oracle Fusion and integration frameworks Act as the senior technical authority across Oracle HCM Cloud implementations Engage directly with business stakeholders, translating complex requirements into high-level solution designs Oversee a team of Solutions Architects, providing technical direction and mentorship Collaborate with PwC, who will be responsible for build and delivery; ensure alignment on design and implementation standards Represent the programme in business-facing forums. Required Expertise 10+ years of Oracle HCM Cloud implementation experience, including 3-5 years in a Solution Architect capacity Proven delivery across Core HR, Recruitment, Absence Management, HR Helpdesk, and Payroll (including 3rd party integrations) Demonstrated success in large-scale HR transformation programmes, ideally within airline or retail sectors Strong understanding of to-be business architecture and integration architecture in complex HRIS environments Experience defining integration and data architecture across Oracle Cloud and other vendor platforms Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk