Your new company This multi-academy trust has gone through a significant period of growth over the last 12 months, with further growth planned for the coming 5 years and it is therefore an exciting time to join the trust and become an integral part of the success story. Having worked with the trust for the last 2 years, Hays has continuously received excellent feedback from candidates placed there, with comments made around the welcoming nature of staff, the opportunities available and the overall culture at the trust. The trust created a central IT structure around 18 months ago, and they are now looking for an IT Engineer/IT Technician to join one of their secondary schools based in Rochdale, on a permanent basis. The central IT team consists of the Head of IT, Service Desk Manager, and various Engineers and Technicians and you will be joining an established team where you will be provided with significant training and support from a friendly team. Your new role Reporting to the Service Desk Manager, you will be responsible for providing IT support across the school with the support of the wider central IT team. The support will include hardware, software, networking, working with bespoke educational systems and technologies and supporting to deliver on all ongoing IT projects. On a daily basis, this will involve liaising with staff and pupils to respond to IT requests, ensuring that the service provided enhances the teaching and learning across the school, through the effective use of technology. This support could involve troubleshooting issues, ensuring end users are kept up to date on the resolution of issues, liaising with support engineers and with 3rd party vendors when required. Hardware will require installation and building, there will be software installs and updates, as well as the introduction of new systems which will require you to work with staff to provide training around new technologies. In addition, you will support them with AV equipment, printers and also bespoke educational technologies such as interactive whiteboards. As the trust works to a more centralised IT infrastructure, there will be a large volume of IT projects, and you will therefore work with the wider IT team to ensure the successful delivery of these projects, currently projects focused around cybersecurity and the cloud. What you'll need to succeed In order to be successful in securing this position, you must possess significant IT Engineer/IT Technician experience and will ideally have experience working in the education sector at a school, college or multi-academy trust. You will have excellent communication skills, as well as strong customer service skills to ensure that the highest level of IT support is provided to staff and pupils. You will be a proactive IT Technician who thrives in an environment where they will continue to develop and progress in their career, learning about new technologies. What you'll get in return In return, you will be paid a competitive salary of between 31,000 and 34,000 as well as receiving an attractive benefits package. This benefits package will include a local government pension scheme, 28 days holiday plus bank banks and access to the trust wide benefits package. You will also gain further development and training, therefore leading to further career opportunnities as the trust continues to grow. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
20/01/2025
Full time
Your new company This multi-academy trust has gone through a significant period of growth over the last 12 months, with further growth planned for the coming 5 years and it is therefore an exciting time to join the trust and become an integral part of the success story. Having worked with the trust for the last 2 years, Hays has continuously received excellent feedback from candidates placed there, with comments made around the welcoming nature of staff, the opportunities available and the overall culture at the trust. The trust created a central IT structure around 18 months ago, and they are now looking for an IT Engineer/IT Technician to join one of their secondary schools based in Rochdale, on a permanent basis. The central IT team consists of the Head of IT, Service Desk Manager, and various Engineers and Technicians and you will be joining an established team where you will be provided with significant training and support from a friendly team. Your new role Reporting to the Service Desk Manager, you will be responsible for providing IT support across the school with the support of the wider central IT team. The support will include hardware, software, networking, working with bespoke educational systems and technologies and supporting to deliver on all ongoing IT projects. On a daily basis, this will involve liaising with staff and pupils to respond to IT requests, ensuring that the service provided enhances the teaching and learning across the school, through the effective use of technology. This support could involve troubleshooting issues, ensuring end users are kept up to date on the resolution of issues, liaising with support engineers and with 3rd party vendors when required. Hardware will require installation and building, there will be software installs and updates, as well as the introduction of new systems which will require you to work with staff to provide training around new technologies. In addition, you will support them with AV equipment, printers and also bespoke educational technologies such as interactive whiteboards. As the trust works to a more centralised IT infrastructure, there will be a large volume of IT projects, and you will therefore work with the wider IT team to ensure the successful delivery of these projects, currently projects focused around cybersecurity and the cloud. What you'll need to succeed In order to be successful in securing this position, you must possess significant IT Engineer/IT Technician experience and will ideally have experience working in the education sector at a school, college or multi-academy trust. You will have excellent communication skills, as well as strong customer service skills to ensure that the highest level of IT support is provided to staff and pupils. You will be a proactive IT Technician who thrives in an environment where they will continue to develop and progress in their career, learning about new technologies. What you'll get in return In return, you will be paid a competitive salary of between 31,000 and 34,000 as well as receiving an attractive benefits package. This benefits package will include a local government pension scheme, 28 days holiday plus bank banks and access to the trust wide benefits package. You will also gain further development and training, therefore leading to further career opportunnities as the trust continues to grow. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
IT Field Engineer Birmingham Based, Nationwide £30,000 Responsibilities: MUST HAVE EXPERIENCE PROVIDING IT SUPPORT IN EDUCATION SECTOR Provide comprehensive on-site IT support to staff and students. To provide on-site support to multiple schools. Maintain, install and support software and hardware on site. Software installation and updates. Maintain the network and perform upgrades when required. Migrations and networking projects outside term time. Benefits & Particulars: 26 days annual leave + 8 bank holidays Company pension Tailored training programme for professional development Company events Experience: Must have school IT support experience Ability to work on own or as part of a team Leadership skills Azure DNS/DHCP, TCP/IP Active Directory O365 VoIP Exchange Windows Server
20/01/2025
Full time
IT Field Engineer Birmingham Based, Nationwide £30,000 Responsibilities: MUST HAVE EXPERIENCE PROVIDING IT SUPPORT IN EDUCATION SECTOR Provide comprehensive on-site IT support to staff and students. To provide on-site support to multiple schools. Maintain, install and support software and hardware on site. Software installation and updates. Maintain the network and perform upgrades when required. Migrations and networking projects outside term time. Benefits & Particulars: 26 days annual leave + 8 bank holidays Company pension Tailored training programme for professional development Company events Experience: Must have school IT support experience Ability to work on own or as part of a team Leadership skills Azure DNS/DHCP, TCP/IP Active Directory O365 VoIP Exchange Windows Server
Are you a school ICT Technician or IT Technician looking for your next career opportunity? Do you you feel your progression is currently limited? Are you keen to work for an IT Service provider, providing first class IT services to the education industry? You will visit schools across Reading, within a trust, ensuring that IT systems and services are always available so that students and staff can always perform to the best of their ability. You will be providing 1st & 2nd Line IT Support. This is a fantastic opportunity for someone who is currently working in a school but who feels that their progression opportunities are limited. If you are keen to join one of the most successful School MSP's in the UK read on. Role: IT Technician aka IT Support Technician, ICT Support Technician, ICT Consultant, ICT Technician, Field IT Support Engineer Location: Reading - You will be working with a trust of schools therefore must be able to drive between sites when needed. Salary: 24k- 30k base salary plus great benefits What you will bring to the role: Previous experience in an IT Support Experience of working within a school, academy or College would be very highly desired and advantageous. Experience installing, maintaining and fixing IT equipment, such as Servers, Software, Networks, Hardware and telephony Experience supporting Office 365 Excellent customer services skills with a passion for providing a customer facing first class service.If you like the sound of the above and would like to find out more or apply, please do send through a CV by clicking on the apply now button. We really look forward to seeing your profile!
20/01/2025
Full time
Are you a school ICT Technician or IT Technician looking for your next career opportunity? Do you you feel your progression is currently limited? Are you keen to work for an IT Service provider, providing first class IT services to the education industry? You will visit schools across Reading, within a trust, ensuring that IT systems and services are always available so that students and staff can always perform to the best of their ability. You will be providing 1st & 2nd Line IT Support. This is a fantastic opportunity for someone who is currently working in a school but who feels that their progression opportunities are limited. If you are keen to join one of the most successful School MSP's in the UK read on. Role: IT Technician aka IT Support Technician, ICT Support Technician, ICT Consultant, ICT Technician, Field IT Support Engineer Location: Reading - You will be working with a trust of schools therefore must be able to drive between sites when needed. Salary: 24k- 30k base salary plus great benefits What you will bring to the role: Previous experience in an IT Support Experience of working within a school, academy or College would be very highly desired and advantageous. Experience installing, maintaining and fixing IT equipment, such as Servers, Software, Networks, Hardware and telephony Experience supporting Office 365 Excellent customer services skills with a passion for providing a customer facing first class service.If you like the sound of the above and would like to find out more or apply, please do send through a CV by clicking on the apply now button. We really look forward to seeing your profile!
Your new company This multi-academy trust has over 40 schools as part of the trust and with continuous growth plans, it is an exciting time to join this trust and become a part of the success story. The trust has schools based nationally, however with a strong presence in the North West and they have approached Hays seeking an IT Technician to be based at a secondary school based in Bolton. The MAT has an excellent reputation for providing a high quality of education for pupils, whilst ensuring excellent resources are available to staff and pupils, including the IT infrastructure. The trust has a central IT team which has grown over the last few years, and they are looking to appoint an IT Technician who will be based on site at the Bolton secondary school, working with the support of the wider IT team. Your new role As an IT technician, you will be responsible for providing a high level of IT support across the secondary school, which will include providing support to both pupils and staff on site on a daily basis. Duties will include providing support with hardware, software, networking and bespoke educational systems and technologies. From a hardware perspective, you will install and build new hardware, respond to hardware requests from end users, ensure an up-to-date inventory of IT equipment and also liaise with a central IT team regarding the purchasing of new IT equipment. To support software, this will involve the installation and upgrading of new software, working closely with the central team to roll out new software and technologies and ensure staff are fully trained on the use of these. You will also provide support with projectors, AV equipment and bespoke educational technologies such as interactive whiteboards. Working with the central IT team, you will deliver on IT projects relating to modernising and centralising IT, implementing cyber policies and overall ensuring the IT infrastructure enables the effective teaching and learning of pupils. What you'll need to succeed In order to be successful in securing this position, you must have significant IT Technician experience, with experience working in the education sector in a school, college or trust being beneficial. You will have excellent communication skills, as well as experience providing a high level of customer service, as you will be working in a face-to-face environment with end users. Experience working with specific educational technologies, as well as printers and AV equipment would also be beneficial. You will be seeking a permanent position in the education sector where you are able to further progress your skills and knowledge. What you'll get in return In return, you will be paid a competitive annual salary of between 28,000 and 30,000 and will become an integral part of the support staff team at this school, as well as working closely with the wider IT team and having the opportunity to further progress your skills and knowledge. You will receive 26 days holiday, plus bank holidays, access to a local government pension scheme and also the wider benefits package. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
20/01/2025
Full time
Your new company This multi-academy trust has over 40 schools as part of the trust and with continuous growth plans, it is an exciting time to join this trust and become a part of the success story. The trust has schools based nationally, however with a strong presence in the North West and they have approached Hays seeking an IT Technician to be based at a secondary school based in Bolton. The MAT has an excellent reputation for providing a high quality of education for pupils, whilst ensuring excellent resources are available to staff and pupils, including the IT infrastructure. The trust has a central IT team which has grown over the last few years, and they are looking to appoint an IT Technician who will be based on site at the Bolton secondary school, working with the support of the wider IT team. Your new role As an IT technician, you will be responsible for providing a high level of IT support across the secondary school, which will include providing support to both pupils and staff on site on a daily basis. Duties will include providing support with hardware, software, networking and bespoke educational systems and technologies. From a hardware perspective, you will install and build new hardware, respond to hardware requests from end users, ensure an up-to-date inventory of IT equipment and also liaise with a central IT team regarding the purchasing of new IT equipment. To support software, this will involve the installation and upgrading of new software, working closely with the central team to roll out new software and technologies and ensure staff are fully trained on the use of these. You will also provide support with projectors, AV equipment and bespoke educational technologies such as interactive whiteboards. Working with the central IT team, you will deliver on IT projects relating to modernising and centralising IT, implementing cyber policies and overall ensuring the IT infrastructure enables the effective teaching and learning of pupils. What you'll need to succeed In order to be successful in securing this position, you must have significant IT Technician experience, with experience working in the education sector in a school, college or trust being beneficial. You will have excellent communication skills, as well as experience providing a high level of customer service, as you will be working in a face-to-face environment with end users. Experience working with specific educational technologies, as well as printers and AV equipment would also be beneficial. You will be seeking a permanent position in the education sector where you are able to further progress your skills and knowledge. What you'll get in return In return, you will be paid a competitive annual salary of between 28,000 and 30,000 and will become an integral part of the support staff team at this school, as well as working closely with the wider IT team and having the opportunity to further progress your skills and knowledge. You will receive 26 days holiday, plus bank holidays, access to a local government pension scheme and also the wider benefits package. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Job Advert: ICT Technicians (Secondary Schools - Birmingham) Position: ICT Technician Location: Birmingham (Various Secondary Schools) Contract: Full-Time and Part-Time Positions Available Pay Rate: 14 - 18 per hour Start Date: Immediate Contract Type: Ongoing with the Potential for Permanent Positions About the Role: T4S Education is currently recruiting experienced ICT Technicians to support the smooth running of ICT infrastructure in secondary schools across Birmingham. These roles are vital in ensuring that schools' IT systems operate efficiently, supporting staff and students alike. Key Responsibilities: Provide technical support and maintenance of school ICT systems, including hardware, software, and network infrastructure. Troubleshoot and resolve ICT issues in a timely manner. Install, configure, and update software and hardware as required. Maintain security protocols, including regular backups and antivirus management. Support classroom technology, including interactive whiteboards, projectors, and audio-visual equipment. Assist with ICT asset management and inventory control. Ensure compliance with data protection and e-safety policies. Requirements: Proven experience working as an ICT Technician, preferably within a school environment. Strong knowledge of Windows operating systems, Microsoft Office Suite, and general networking. Experience in supporting various hardware devices and peripherals. Excellent problem-solving skills and the ability to work independently and as part of a team. A proactive and adaptable approach to work. An enhanced DBS on the update service or willingness to process a new one. What We Offer: Competitive hourly pay ( 14 - 18 per hour). Flexible working hours (full-time and part-time opportunities). Ongoing roles with the potential to become permanent. Opportunities to work in supportive and dynamic school environments across Birmingham. Apply today! Join T4S Education in supporting the future of education through reliable and effective ICT solutions.
20/01/2025
Contractor
Job Advert: ICT Technicians (Secondary Schools - Birmingham) Position: ICT Technician Location: Birmingham (Various Secondary Schools) Contract: Full-Time and Part-Time Positions Available Pay Rate: 14 - 18 per hour Start Date: Immediate Contract Type: Ongoing with the Potential for Permanent Positions About the Role: T4S Education is currently recruiting experienced ICT Technicians to support the smooth running of ICT infrastructure in secondary schools across Birmingham. These roles are vital in ensuring that schools' IT systems operate efficiently, supporting staff and students alike. Key Responsibilities: Provide technical support and maintenance of school ICT systems, including hardware, software, and network infrastructure. Troubleshoot and resolve ICT issues in a timely manner. Install, configure, and update software and hardware as required. Maintain security protocols, including regular backups and antivirus management. Support classroom technology, including interactive whiteboards, projectors, and audio-visual equipment. Assist with ICT asset management and inventory control. Ensure compliance with data protection and e-safety policies. Requirements: Proven experience working as an ICT Technician, preferably within a school environment. Strong knowledge of Windows operating systems, Microsoft Office Suite, and general networking. Experience in supporting various hardware devices and peripherals. Excellent problem-solving skills and the ability to work independently and as part of a team. A proactive and adaptable approach to work. An enhanced DBS on the update service or willingness to process a new one. What We Offer: Competitive hourly pay ( 14 - 18 per hour). Flexible working hours (full-time and part-time opportunities). Ongoing roles with the potential to become permanent. Opportunities to work in supportive and dynamic school environments across Birmingham. Apply today! Join T4S Education in supporting the future of education through reliable and effective ICT solutions.
Role: ICT Consultant - 2nd Line Location: Reading ( Must Drive ) Salary: 24,000 - 30,000 Benefits: Pension Scheme Car scheme Cycle scheme Eye care scheme Mental health first aid Employee assistance programme Employee recognition scheme Role summary: This role will involve supporting a Trust of primary schools where you will be the liaison between your schools and our client, ensuring that they are kept informed about the products and services can provide, and managing customer accounts which will involve maintaining the IT hardware and software across the school sites helping them to improve their ICT provision and enable them to deliver effective teaching and learning through ICT solutions. To be suitable for this role, you should a passionate interest in IT and a solid technical background, as well as being self-driven and enthusiastic about offering exceptional customer service. Being a team player, possessing excellent communication and organisational skills as well as having a cheerful disposition are essential prerequisites for this role. Our ideal candidate should have at least 2 years' experience in working in a previous ICT Technician/2nd line in the education sector although not essential. You should have the ability to work independently and exhibit a flair for troubleshooting and a proactive attitude towards identifying potential avenues to enhance the services provided by the team. Responsibilities include: Resolve and manage any technical issues that impact the running of the school's function by providing robust technical solutions. Installation or repair of computers with standardised applications and networking software, diagnosing, and solving problems that develop in their operations. Respond to a wide range of technical duties associated with the computer network and desktop services, primarily in connection with existing installations and upgrading of these installations. (Desktop computers, iPads, printers, telephones, scanners, projectors, pa equipment, AV lecterns and hardware) INDIT Planet Recruitment acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Planet Recruitment is an Equal Opportunities Employer. By applying for this role your details will be submitted to Planet Recruitment. Our Candidate Privacy Information Statement explains how we will use your information. Only candidates with the relevant skills and experience will be contacted after application, if you do not hear back from us within 7 days you have unfortunately been unsuccessful in your application. Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the position.
20/01/2025
Full time
Role: ICT Consultant - 2nd Line Location: Reading ( Must Drive ) Salary: 24,000 - 30,000 Benefits: Pension Scheme Car scheme Cycle scheme Eye care scheme Mental health first aid Employee assistance programme Employee recognition scheme Role summary: This role will involve supporting a Trust of primary schools where you will be the liaison between your schools and our client, ensuring that they are kept informed about the products and services can provide, and managing customer accounts which will involve maintaining the IT hardware and software across the school sites helping them to improve their ICT provision and enable them to deliver effective teaching and learning through ICT solutions. To be suitable for this role, you should a passionate interest in IT and a solid technical background, as well as being self-driven and enthusiastic about offering exceptional customer service. Being a team player, possessing excellent communication and organisational skills as well as having a cheerful disposition are essential prerequisites for this role. Our ideal candidate should have at least 2 years' experience in working in a previous ICT Technician/2nd line in the education sector although not essential. You should have the ability to work independently and exhibit a flair for troubleshooting and a proactive attitude towards identifying potential avenues to enhance the services provided by the team. Responsibilities include: Resolve and manage any technical issues that impact the running of the school's function by providing robust technical solutions. Installation or repair of computers with standardised applications and networking software, diagnosing, and solving problems that develop in their operations. Respond to a wide range of technical duties associated with the computer network and desktop services, primarily in connection with existing installations and upgrading of these installations. (Desktop computers, iPads, printers, telephones, scanners, projectors, pa equipment, AV lecterns and hardware) INDIT Planet Recruitment acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Planet Recruitment is an Equal Opportunities Employer. By applying for this role your details will be submitted to Planet Recruitment. Our Candidate Privacy Information Statement explains how we will use your information. Only candidates with the relevant skills and experience will be contacted after application, if you do not hear back from us within 7 days you have unfortunately been unsuccessful in your application. Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the position.
About Us The founder and sponsor of the Harris Federation, Lord Harris of Peckham, opened our first school in 1990. We have, over the past thirty years, implemented ideas and initiatives that have transformed the opportunities of pupils from working class and disadvantaged backgrounds. Harris academies are widely recognised as a force for social mobility. We are immensely proud of the role that our alumni are now beginning to play in the world and of what we believe our current generation of pupils will go on to achieve. We now have over 50 schools educating more than 40,000 young people across London and Essex, and employ over 5,000 staff across our academies and head office. With the majority of our academies located in areas of high socioeconomic disadvantage, a high-quality education is key to the futures of the pupils we serve. As a provider of employment and education, we value the diversity of our staff and students, and all our staff are equally valued and respected. We are committed to providing a fair, equitable and mutually supportive learning and working environment for our students and staff. Our work will impact many generations to come, and our staff come from all backgrounds and walks of life, coming together to inspire young minds. We promote an inclusive culture that embraces the valuable and enriching contribution that all of our community make. We continue to be proactive in uplifting and supporting all voices at Harris. To discover more about our culture, ethos and what it is like to work here, visit the Why Work For Us page. Main Areas of Responsibility Your responsibilities will include: Providing high-quality technical IT support, advice and guidance to staff and students Ensuring that all IT Support needs are logged appropriately Retaining ownership of Academy IT Support tickets and ensure staff are regularly updating on their status Ensuring that IT support tickets are resolved within the target resolution time Rerouting and escalating support tickets as appropriate Identifying, implementing and documenting workarounds for desktop related problems Identifying recurring IT incidents and performing root cause analysis Notifying key contacts on detection of a major incident affecting the service or our ability to deliver a service Qualifications & Experience We would like to hear from you if you have: Excellent verbal and written communication skills, with the confidence to communicate well at all levels Sel motivation, a can-do attitude and a strong commitment to delivering results on time and to a high quality The ability to self-manage, organise, and prioritise tasks and work under pressure during troubleshooting and problem-solving. Flexibility, adaptability and the capability to handle the various pressures and demands associated with this highly customer focussed ICT support role Good knowledge of Microsoft products, including Office 365 and SharePoint, Apple OS and other desktop related software products Excellent troubleshooting and resolution skills, backed by a clear, analytical approach to problem solving The ability to react quickly and effectively to issues and opportunities Significant, recent experience in a similar, ITIL aligned, IT support role, preferably in a school or other educational environment Current, in depth experience of supporting Windows 10 PCs, laptops and tablets Recent experience of supporting Apple products, including iMacs and iPads, in an educational environment Proven experience of supporting Microsoft products, including Office 365, SharePoint, and other desktop related products Current, proven experience of Active Directory, including the administration of User accounts, Distribution and Security Groups within a Windows Server Active Directory Experience of delivering small projects, management of scope and customer expectations For full job description and person specification, please download the job pack. Professional Development & Benefits If you would like to discuss the opportunity further, or if you have any questions, please contact us via email to arrange a conversation. Before applying please ensure you download the job pack from our careers website, this will help with completing your application. Please note that we only accept applications submitted online before the closing date. When applying, you will have the option to import your CV or use a LinkedIn profile which will auto populate the online application. A reminder to check your junk mail for our email communications and add us to your safe senders list to ensure all future email communication is received.
18/01/2025
Full time
About Us The founder and sponsor of the Harris Federation, Lord Harris of Peckham, opened our first school in 1990. We have, over the past thirty years, implemented ideas and initiatives that have transformed the opportunities of pupils from working class and disadvantaged backgrounds. Harris academies are widely recognised as a force for social mobility. We are immensely proud of the role that our alumni are now beginning to play in the world and of what we believe our current generation of pupils will go on to achieve. We now have over 50 schools educating more than 40,000 young people across London and Essex, and employ over 5,000 staff across our academies and head office. With the majority of our academies located in areas of high socioeconomic disadvantage, a high-quality education is key to the futures of the pupils we serve. As a provider of employment and education, we value the diversity of our staff and students, and all our staff are equally valued and respected. We are committed to providing a fair, equitable and mutually supportive learning and working environment for our students and staff. Our work will impact many generations to come, and our staff come from all backgrounds and walks of life, coming together to inspire young minds. We promote an inclusive culture that embraces the valuable and enriching contribution that all of our community make. We continue to be proactive in uplifting and supporting all voices at Harris. To discover more about our culture, ethos and what it is like to work here, visit the Why Work For Us page. Main Areas of Responsibility Your responsibilities will include: Providing high-quality technical IT support, advice and guidance to staff and students Ensuring that all IT Support needs are logged appropriately Retaining ownership of Academy IT Support tickets and ensure staff are regularly updating on their status Ensuring that IT support tickets are resolved within the target resolution time Rerouting and escalating support tickets as appropriate Identifying, implementing and documenting workarounds for desktop related problems Identifying recurring IT incidents and performing root cause analysis Notifying key contacts on detection of a major incident affecting the service or our ability to deliver a service Qualifications & Experience We would like to hear from you if you have: Excellent verbal and written communication skills, with the confidence to communicate well at all levels Sel motivation, a can-do attitude and a strong commitment to delivering results on time and to a high quality The ability to self-manage, organise, and prioritise tasks and work under pressure during troubleshooting and problem-solving. Flexibility, adaptability and the capability to handle the various pressures and demands associated with this highly customer focussed ICT support role Good knowledge of Microsoft products, including Office 365 and SharePoint, Apple OS and other desktop related software products Excellent troubleshooting and resolution skills, backed by a clear, analytical approach to problem solving The ability to react quickly and effectively to issues and opportunities Significant, recent experience in a similar, ITIL aligned, IT support role, preferably in a school or other educational environment Current, in depth experience of supporting Windows 10 PCs, laptops and tablets Recent experience of supporting Apple products, including iMacs and iPads, in an educational environment Proven experience of supporting Microsoft products, including Office 365, SharePoint, and other desktop related products Current, proven experience of Active Directory, including the administration of User accounts, Distribution and Security Groups within a Windows Server Active Directory Experience of delivering small projects, management of scope and customer expectations For full job description and person specification, please download the job pack. Professional Development & Benefits If you would like to discuss the opportunity further, or if you have any questions, please contact us via email to arrange a conversation. Before applying please ensure you download the job pack from our careers website, this will help with completing your application. Please note that we only accept applications submitted online before the closing date. When applying, you will have the option to import your CV or use a LinkedIn profile which will auto populate the online application. A reminder to check your junk mail for our email communications and add us to your safe senders list to ensure all future email communication is received.
About Us Harris Academy Orpington opened in September 2016, joining the highly successful Federation of Harris academies in London and the senior leaders here are experienced in creating and running great schools and that is what we are doing in BR5. We are a community school that serves families in and around Orpington and we are well on our way towards providing an outstanding education for the students who come here. We want out students to succeed and have choices in their lives; to take control of their futures and achieve beyond their dreams. We are ambitious , tenacious and enterprising and committed to helping our students succeed. Our work as a Health Science Specialist school, with students being given access to recognised professional qualifications, work experience and careers is unique and is designed to help and support the whole community who are regularly invited into the Academy to hear from guest speakers. We have the most incredible facilities; with brand new science labs, 3 Main Halls, Dance Studios, 3 Astro Turfs, Drama Studios, dedicated Art and DT blocks, we are incredibly proud of the work that our students do here. We have developed a curriculum that is ambitious and broad. We believe in the need to nurture an appreciation of human creativity and achievement and have designed a curriculum that does just that. We aim to ensure that every student is inspired and supported to achieve his/her personal best and learning comes first. Our motto is "Together We Can" and if you are interested in joining us, we would be very keen to meet you. Main Areas of Responsibility Your responsibilities will include: Providing high-quality technical support, advice and guidance to staff, students and trainee teachers Ensuring that all incidents and service requests are logged appropriately Retaining ownership of all incident and service request tickets and ensuring staff are regularly updating, re-routing or escalating where necessary to achieve resolution. Identifying, implementing and documenting Known Issues and workarounds for desktop related issues Ensuring that Academy incidents and service requests are resolved within the target resolution time Imaging, deploying and maintaining Windows 10 based PCs, Laptops and tablets, and Apple OS iMacs and iPads Installing, configuring and maintaining computer peripheral equipment Installing and testing new software and software updates and upgrades Installing, configuring and maintaining VoIP telephones Familiarising yourself with the network infrastructure and associated documentation Ensuring that the server and network infrastructure at both locations are regularly checked and maintained Working with the IT Service Manager and Infrastructure team to support the on-site infrastructure elements such as physical & virtual servers, UPS's and other networked devices Administering Active Directory user login accounts Managing Active Directory Distribution and Security groups within the Academy With the assistance of the Federation IT Service Manager, ensuring that all Academy systems documentation is maintained and updated as required. Delivering the IT support service in accordance with ITIL and HarrisNET principles. Updating and maintaining the IT assets in both locations as listed in the CMDB Planning and managing the work of Central Reprographics, including photocopying, design and production of resources to support teaching and learning Qualifications & Experience We would like to hear from you if you have: Good verbal and written communication skills The ability to self-manage, organise, and prioritise tasks and work under pressure A demonstrable track record of balancing priorities and working to strict timescales to deliver results on time and to a high quality Flexibility and adaptability Good knowledge of Microsoft products, including Office 365 and Office 2016, SharePoint and other desktop related software products Excellent troubleshooting skills, backed by a clear, analytical approach to problem solving A minimum of two years' experience of carrying out a similar, client facing role in either the primary or secondary education sector Recent experience of working in an on-site IT based, Customer Service environment Proven experience of supporting Microsoft products Proven experience of managing Active Directory user accounts Recent experience of supporting Apple products Recent experience of supporting Windows 10 PCs, laptops and tablets For a full job description and person specification, please download the Job Pack. Professional Development & Benefits Our people are at the heart of our success. We have developed a strong culture of collaboration and best practice, with professional development and career planning at its centre. We invest in our staff with support, coaching, mentoring, and a wide range of top-quality training programmes delivered at every level. In addition to the opportunities for career development and progression, we also offer a competitive rewards and benefits package which includes a Performance and Loyalty Bonus, Pension Scheme with generous employer contributions, a Wellbeing Cash Plan, 26 days' annual leave (plus bank holidays) for staff who work across the full year, and many other benefits. Learn more about our benefits on our website.
18/01/2025
Full time
About Us Harris Academy Orpington opened in September 2016, joining the highly successful Federation of Harris academies in London and the senior leaders here are experienced in creating and running great schools and that is what we are doing in BR5. We are a community school that serves families in and around Orpington and we are well on our way towards providing an outstanding education for the students who come here. We want out students to succeed and have choices in their lives; to take control of their futures and achieve beyond their dreams. We are ambitious , tenacious and enterprising and committed to helping our students succeed. Our work as a Health Science Specialist school, with students being given access to recognised professional qualifications, work experience and careers is unique and is designed to help and support the whole community who are regularly invited into the Academy to hear from guest speakers. We have the most incredible facilities; with brand new science labs, 3 Main Halls, Dance Studios, 3 Astro Turfs, Drama Studios, dedicated Art and DT blocks, we are incredibly proud of the work that our students do here. We have developed a curriculum that is ambitious and broad. We believe in the need to nurture an appreciation of human creativity and achievement and have designed a curriculum that does just that. We aim to ensure that every student is inspired and supported to achieve his/her personal best and learning comes first. Our motto is "Together We Can" and if you are interested in joining us, we would be very keen to meet you. Main Areas of Responsibility Your responsibilities will include: Providing high-quality technical support, advice and guidance to staff, students and trainee teachers Ensuring that all incidents and service requests are logged appropriately Retaining ownership of all incident and service request tickets and ensuring staff are regularly updating, re-routing or escalating where necessary to achieve resolution. Identifying, implementing and documenting Known Issues and workarounds for desktop related issues Ensuring that Academy incidents and service requests are resolved within the target resolution time Imaging, deploying and maintaining Windows 10 based PCs, Laptops and tablets, and Apple OS iMacs and iPads Installing, configuring and maintaining computer peripheral equipment Installing and testing new software and software updates and upgrades Installing, configuring and maintaining VoIP telephones Familiarising yourself with the network infrastructure and associated documentation Ensuring that the server and network infrastructure at both locations are regularly checked and maintained Working with the IT Service Manager and Infrastructure team to support the on-site infrastructure elements such as physical & virtual servers, UPS's and other networked devices Administering Active Directory user login accounts Managing Active Directory Distribution and Security groups within the Academy With the assistance of the Federation IT Service Manager, ensuring that all Academy systems documentation is maintained and updated as required. Delivering the IT support service in accordance with ITIL and HarrisNET principles. Updating and maintaining the IT assets in both locations as listed in the CMDB Planning and managing the work of Central Reprographics, including photocopying, design and production of resources to support teaching and learning Qualifications & Experience We would like to hear from you if you have: Good verbal and written communication skills The ability to self-manage, organise, and prioritise tasks and work under pressure A demonstrable track record of balancing priorities and working to strict timescales to deliver results on time and to a high quality Flexibility and adaptability Good knowledge of Microsoft products, including Office 365 and Office 2016, SharePoint and other desktop related software products Excellent troubleshooting skills, backed by a clear, analytical approach to problem solving A minimum of two years' experience of carrying out a similar, client facing role in either the primary or secondary education sector Recent experience of working in an on-site IT based, Customer Service environment Proven experience of supporting Microsoft products Proven experience of managing Active Directory user accounts Recent experience of supporting Apple products Recent experience of supporting Windows 10 PCs, laptops and tablets For a full job description and person specification, please download the Job Pack. Professional Development & Benefits Our people are at the heart of our success. We have developed a strong culture of collaboration and best practice, with professional development and career planning at its centre. We invest in our staff with support, coaching, mentoring, and a wide range of top-quality training programmes delivered at every level. In addition to the opportunities for career development and progression, we also offer a competitive rewards and benefits package which includes a Performance and Loyalty Bonus, Pension Scheme with generous employer contributions, a Wellbeing Cash Plan, 26 days' annual leave (plus bank holidays) for staff who work across the full year, and many other benefits. Learn more about our benefits on our website.
About Us: At Breathe, we’re proud ourselves to be one of the leading IT businesses in the region, working with a diverse array of local businesses and schools. Our team thrives in an innovative and supportive work environment where we think outside the box and value every team member’s contribution. If you’re looking for a place where you can grow, learn, and make a real impact, then Breathe is the place for you.
The Opportunity: We are excited to offer an excellent opportunity to enhance your skillset and elevate your professional profile as an Snr IT Technician . In this role, you’ll be at the forefront of ensuring seamless IT operations and service delivery across various customer sites. As part of our dynamic team and with the necessary coaching and training you will have the chance to dive into IT Management & Support, Manage Projects and perform installations.
Based primarily in our fantastic Cambridge office, you will also engage in customer site visit days, building strong relationships with both your colleagues and customers. This role promises exposure to a wide range of projects and the chance to learn from leading product vendors in our market.
What You’ll Bring: To thrive in this role, you should have solid experience in:
Customer service within an IT environment
Servers & Storage management
Physical Network infrastructures
Server Virtualisation
Microsoft Desktop and Server Technologies
Group Policy management
Office 365 Administration and Managment
Cloud technologies, especially SharePoint administration
We are looking for someone who has a valid, clean driver’s license and the ability to pass a DBS check due to the sensitive nature of the data and sectors we serve. As this is a hybrid role, you will need to work from our Cambridge office on certain days and should be able to commute to the office easily. We ask that applicants live no further than 1.5 hours’ drive from CB3 0QH.
Why Join Us? At Breathe, we invest in our team by creating a positive work environment and offering ample opportunities for professional growth. Here’s what you can expect as part of our team:
Great work environment and supportive team
Hybrid working model (combination of home, office, and customer sites)
Competitive salary
31 days of annual leave (including 8 bank and public holidays)
Holiday Loyalty Scheme (additional holiday entitlement increases with time served, starting at your first anniversary and then every second year)
Company mobile phone
Comprehensive medical plan
Company pension scheme
Annual bonuses
Birthday treats and recognition
Personal Development Plan (Technical Mastery Programme) to support your career growth
Location: Girton, Cambridge, CB3 0QH (Please only apply if you are within a maximum 1.5-hour travel radius of our office).
Job Type: Permanent, Full-Time
Start Date: As soon as possible
Ready to Take the Next Step? Join our team and become part of a company that values innovation, teamwork, and professional growth. If you’re ready to make a difference and advance your career, we’d love to hear from you!
Apply today and be part of a vibrant community that’s shaping the future of IT Support.
04/12/2024
Full time
About Us: At Breathe, we’re proud ourselves to be one of the leading IT businesses in the region, working with a diverse array of local businesses and schools. Our team thrives in an innovative and supportive work environment where we think outside the box and value every team member’s contribution. If you’re looking for a place where you can grow, learn, and make a real impact, then Breathe is the place for you.
The Opportunity: We are excited to offer an excellent opportunity to enhance your skillset and elevate your professional profile as an Snr IT Technician . In this role, you’ll be at the forefront of ensuring seamless IT operations and service delivery across various customer sites. As part of our dynamic team and with the necessary coaching and training you will have the chance to dive into IT Management & Support, Manage Projects and perform installations.
Based primarily in our fantastic Cambridge office, you will also engage in customer site visit days, building strong relationships with both your colleagues and customers. This role promises exposure to a wide range of projects and the chance to learn from leading product vendors in our market.
What You’ll Bring: To thrive in this role, you should have solid experience in:
Customer service within an IT environment
Servers & Storage management
Physical Network infrastructures
Server Virtualisation
Microsoft Desktop and Server Technologies
Group Policy management
Office 365 Administration and Managment
Cloud technologies, especially SharePoint administration
We are looking for someone who has a valid, clean driver’s license and the ability to pass a DBS check due to the sensitive nature of the data and sectors we serve. As this is a hybrid role, you will need to work from our Cambridge office on certain days and should be able to commute to the office easily. We ask that applicants live no further than 1.5 hours’ drive from CB3 0QH.
Why Join Us? At Breathe, we invest in our team by creating a positive work environment and offering ample opportunities for professional growth. Here’s what you can expect as part of our team:
Great work environment and supportive team
Hybrid working model (combination of home, office, and customer sites)
Competitive salary
31 days of annual leave (including 8 bank and public holidays)
Holiday Loyalty Scheme (additional holiday entitlement increases with time served, starting at your first anniversary and then every second year)
Company mobile phone
Comprehensive medical plan
Company pension scheme
Annual bonuses
Birthday treats and recognition
Personal Development Plan (Technical Mastery Programme) to support your career growth
Location: Girton, Cambridge, CB3 0QH (Please only apply if you are within a maximum 1.5-hour travel radius of our office).
Job Type: Permanent, Full-Time
Start Date: As soon as possible
Ready to Take the Next Step? Join our team and become part of a company that values innovation, teamwork, and professional growth. If you’re ready to make a difference and advance your career, we’d love to hear from you!
Apply today and be part of a vibrant community that’s shaping the future of IT Support.
GreatFind Recruitment are on the hunt for a 3rd Line Networking and Server Engineer for our client, a dynamic and forward-thinking IT organisation, delivering IT services to the UK's most prestigious schools and colleges. The purpose of the role is to provide remote and onsite IT support, plus to assist with IT project implementations. Benefits include: Laptop, Mobile phone, 23 days holiday, Pension, Training, Excellent career development opportunities. This role will provide the right candidate with the opportunity to get in depth experience with a wide variety of the very latest technologies. It will suit someone with enthusiasm and ambition who is looking to build a strong career in IT. Key Responsibilities Provide technical expertise for a wide variety of current and new technologies. Provide technical guidance and be a point of technical escalation when required to ensure high levels service are delivered and maintained. Work closely with Sales Account Managers and clients to develop proposals that are technically ratified. Assist with IT project implementations, from planning and design through to completion. Assist with providing IT support services to clients. Assist with managing company internal IT systems and IT projects. Skills and Experience A passion for a wide range of enterprise grade infrastructure technology is essential (networking, server and endpoint, cloud, security). A minimum of five years' experience in a similar IT role. Experience of working with and supporting a range of information technologies, the following preferred: - Microsoft technologies: 365, Azure, Windows, AD, Server and Exchange - Networks: network switches, wireless networks, routers, cabling infrastructure - Cyber security: firewalls, web filters, advanced protection and recovery - Cloud technologies - VMware / HyperV - Back-up solutions: Veeam, cloud backup Desirable qualifications: - Cisco CCNA - VMware VCP - Microsoft Certified - e.g. Azure, 365, Security - Certified Wireless Network Administrator (CWNA) About You You will be a technology enthusiast who is good with people and enjoy solving problems. You will be able to work both under direction and on your own initiative, prioritising jobs as required. You will be an approachable and supportive team player, providing technical guidance and help as required. You will be keen to learn and gain experience with new technologies and their use in an education environment. This role requires regular working at client sites. You will need your own transport and a willingness to travel. Apply today! About GreatFind Recruitment We specialise on IT Channel recruitment, especially in education sector. We work on different job level vacancies from graduate jobs to 3rd line Technicians, and in various departments including IT, sales and marketing, and operations. We've worked in the IT channel for nearly 20 years. We deliver a consultative, personal service to our candidates and clients, and we won't rest until everyone is happy. We are an equal opportunity provider.
02/02/2022
Full time
GreatFind Recruitment are on the hunt for a 3rd Line Networking and Server Engineer for our client, a dynamic and forward-thinking IT organisation, delivering IT services to the UK's most prestigious schools and colleges. The purpose of the role is to provide remote and onsite IT support, plus to assist with IT project implementations. Benefits include: Laptop, Mobile phone, 23 days holiday, Pension, Training, Excellent career development opportunities. This role will provide the right candidate with the opportunity to get in depth experience with a wide variety of the very latest technologies. It will suit someone with enthusiasm and ambition who is looking to build a strong career in IT. Key Responsibilities Provide technical expertise for a wide variety of current and new technologies. Provide technical guidance and be a point of technical escalation when required to ensure high levels service are delivered and maintained. Work closely with Sales Account Managers and clients to develop proposals that are technically ratified. Assist with IT project implementations, from planning and design through to completion. Assist with providing IT support services to clients. Assist with managing company internal IT systems and IT projects. Skills and Experience A passion for a wide range of enterprise grade infrastructure technology is essential (networking, server and endpoint, cloud, security). A minimum of five years' experience in a similar IT role. Experience of working with and supporting a range of information technologies, the following preferred: - Microsoft technologies: 365, Azure, Windows, AD, Server and Exchange - Networks: network switches, wireless networks, routers, cabling infrastructure - Cyber security: firewalls, web filters, advanced protection and recovery - Cloud technologies - VMware / HyperV - Back-up solutions: Veeam, cloud backup Desirable qualifications: - Cisco CCNA - VMware VCP - Microsoft Certified - e.g. Azure, 365, Security - Certified Wireless Network Administrator (CWNA) About You You will be a technology enthusiast who is good with people and enjoy solving problems. You will be able to work both under direction and on your own initiative, prioritising jobs as required. You will be an approachable and supportive team player, providing technical guidance and help as required. You will be keen to learn and gain experience with new technologies and their use in an education environment. This role requires regular working at client sites. You will need your own transport and a willingness to travel. Apply today! About GreatFind Recruitment We specialise on IT Channel recruitment, especially in education sector. We work on different job level vacancies from graduate jobs to 3rd line Technicians, and in various departments including IT, sales and marketing, and operations. We've worked in the IT channel for nearly 20 years. We deliver a consultative, personal service to our candidates and clients, and we won't rest until everyone is happy. We are an equal opportunity provider.
School IT Technician, Blackburn We are currently looking for an experienced school IT Technician to temporarily support one of our secondary schools based in the Blackburn area. Hours for the IT Technician role are 8.30-4.30pm but may be required to support after school hours on occasion. The role - Resolve basic problems associated with operating systems, networks, software, hardware across school, password resets - Ensure virus protection is kept up to date - Be able to tackle any networking issues within the school - Maintain the hardware database with new and updated equipment - Installation of new software - Being aware of and following all school policies and procedures, in particular policies related to the use of ICT equipment and sites - Obtain quotes, which represent best value, for new equipment an repairs The skills - A strong knowledge of IT and a genuine passion for it. - A relevant IT qualification. - A patient approach towards working with children and adults alike. - A strong work ethic, the ability to work as part of a team of technicians, and a professional attitude. All candidates will be subject to Randstad Education's child protection and UK eligibility checks. If you feel you have the recent and relevant experience required for this School IT Technician post in Blackburn, then please email your CV now to your specialist consultant atleanne.uk
04/11/2021
Seasonal
School IT Technician, Blackburn We are currently looking for an experienced school IT Technician to temporarily support one of our secondary schools based in the Blackburn area. Hours for the IT Technician role are 8.30-4.30pm but may be required to support after school hours on occasion. The role - Resolve basic problems associated with operating systems, networks, software, hardware across school, password resets - Ensure virus protection is kept up to date - Be able to tackle any networking issues within the school - Maintain the hardware database with new and updated equipment - Installation of new software - Being aware of and following all school policies and procedures, in particular policies related to the use of ICT equipment and sites - Obtain quotes, which represent best value, for new equipment an repairs The skills - A strong knowledge of IT and a genuine passion for it. - A relevant IT qualification. - A patient approach towards working with children and adults alike. - A strong work ethic, the ability to work as part of a team of technicians, and a professional attitude. All candidates will be subject to Randstad Education's child protection and UK eligibility checks. If you feel you have the recent and relevant experience required for this School IT Technician post in Blackburn, then please email your CV now to your specialist consultant atleanne.uk
About this role: An exciting opportunity has become available within our rapidly expanding Technical team. We are looking for a dynamic technical engineer that will be based on site at a School in the local York area. The On-Site Support Technician is a key figure, in maintaining and developing the relationship with this school while also providing high-quality and professional technical support service to staff and students. The ideal candidate will have experience providing technical support within an Education environment and supporting customers with Windows, Google G Suites and Smoothwall. You will be responsible for: To provide ICT technical support to the school. You will ensure a high level of customer service is always maintained in a professional and efficient manner within the agreed timescales and SLA's. Providing accurate technical solutions to queries and incidents; escalating to managers or other teams as required to meet the agreed SLA targets. To manage and maintain the schools ICT equipment including overseeing the general health of equipment and devices. Completing replacement hardware when required. Installation, configuration and deployment of equipment. General basis ICT support such as password changes, printer issues and set ups. To manage expectations of the school, keeping them informed and up to date with progress. Pro-actively monitoring and prioritising IT problems and escalating where necessary. To demonstrate a willingness to work flexibly, sometimes outside of normal core hours, in response to service demands as agreed with the Head Teacher and/Vital York To contribute to the ethos of the school, in all areas of contact and responsibility, in relationships with staff and pupils To perform such other tasks as may reasonably be required by the Head Teacher or Senior Leadership Team Key Skills: Ideally an understanding of Windows 10, wireless networks, smoothwall, IOS devices, MDM, Google G-Suite Experience in working closely with customers and providing excellent customer service. Sound technical ability Strong attention to detail The ability to learn quickly and exercise initiative Effective management of time and workload The ability to communicate effectively both Verbally and in writing. The ability to problem-solve quickly and effectively Why Vital York? Established in 1997, Vital York has a key focus in the Education space delivering a range of IT managed services, cloud hosted services, Device as a Service, Internet Service Provision, Trust onboarding, Google services (G Suite) implementation as well as many more. We pride ourselves on providing a customer focused approach and align ourselves as an extension of our customer's IT team. This means we seek the same goals as our customers in ensuring a fit for purpose solution, built upon tier-one infrastructure and supported by first class support. Growing from our inception in providing IT support to a single school, to doing so across the entirety of York, our growth has led to significant investment in our business. We recently formed a strategic partnership with Academia Technology Group and now can leverage the resources and partnerships that Academia boast. This ensures that we can provide the same focused approach, powered by a larger UK-leading reseller.
07/10/2021
Full time
About this role: An exciting opportunity has become available within our rapidly expanding Technical team. We are looking for a dynamic technical engineer that will be based on site at a School in the local York area. The On-Site Support Technician is a key figure, in maintaining and developing the relationship with this school while also providing high-quality and professional technical support service to staff and students. The ideal candidate will have experience providing technical support within an Education environment and supporting customers with Windows, Google G Suites and Smoothwall. You will be responsible for: To provide ICT technical support to the school. You will ensure a high level of customer service is always maintained in a professional and efficient manner within the agreed timescales and SLA's. Providing accurate technical solutions to queries and incidents; escalating to managers or other teams as required to meet the agreed SLA targets. To manage and maintain the schools ICT equipment including overseeing the general health of equipment and devices. Completing replacement hardware when required. Installation, configuration and deployment of equipment. General basis ICT support such as password changes, printer issues and set ups. To manage expectations of the school, keeping them informed and up to date with progress. Pro-actively monitoring and prioritising IT problems and escalating where necessary. To demonstrate a willingness to work flexibly, sometimes outside of normal core hours, in response to service demands as agreed with the Head Teacher and/Vital York To contribute to the ethos of the school, in all areas of contact and responsibility, in relationships with staff and pupils To perform such other tasks as may reasonably be required by the Head Teacher or Senior Leadership Team Key Skills: Ideally an understanding of Windows 10, wireless networks, smoothwall, IOS devices, MDM, Google G-Suite Experience in working closely with customers and providing excellent customer service. Sound technical ability Strong attention to detail The ability to learn quickly and exercise initiative Effective management of time and workload The ability to communicate effectively both Verbally and in writing. The ability to problem-solve quickly and effectively Why Vital York? Established in 1997, Vital York has a key focus in the Education space delivering a range of IT managed services, cloud hosted services, Device as a Service, Internet Service Provision, Trust onboarding, Google services (G Suite) implementation as well as many more. We pride ourselves on providing a customer focused approach and align ourselves as an extension of our customer's IT team. This means we seek the same goals as our customers in ensuring a fit for purpose solution, built upon tier-one infrastructure and supported by first class support. Growing from our inception in providing IT support to a single school, to doing so across the entirety of York, our growth has led to significant investment in our business. We recently formed a strategic partnership with Academia Technology Group and now can leverage the resources and partnerships that Academia boast. This ensures that we can provide the same focused approach, powered by a larger UK-leading reseller.
IT Network Support Engineer with experience in troubleshooting Windows 10, Windows Server 2016 and Microsoft Office and excellent fault finding and diagnostic skills is required for an Academy Trust based in Waterlooville, Hampshire. SALARY: £21,403 per annum LOCATION: Waterlooville, Hampshire JOB TYPE: Full-Time, Permanent WORKING HOURS: Monday to Thursday 8am - 4pm, Friday 8am - 3.30pm (52 weeks per year) APPLICATION PROCESS: We will be emailing over an application form to complete. Please keep an eye out for our email. JOB OVERVIEW We have a fantastic new job opportunity for an IT Network Support Engineerwith experience in troubleshooting Windows 10, Windows Server 2016 and Microsoft Office and excellent fault finding and diagnostic skills. Working as the IT Network Support Engineer you will be responsible for ensuring that support incidents, questions and requests for change are recorded, and take responsibility for meeting customers' expectations by either resolving support requests or escalating where appropriate. As the IT Network Support Engineer you will join a fantastic team in a varied role where you will be expected to be adaptable, learn quickly and contribute your ideas. The Academy Trust support nearly 2000 users across two schools and are incrementally migrating from on premise services to cloud based services hosted in Microsoft Azure. DUTIES Your duties and responsibilities as the IT Network Support Engineer will include: IT Support Helpdesk Monitor the ticket recording system, emails, and walkie-talkie radios for support requests Proactively resolve support incidents quickly and efficiently Communicate effectively by telephone, email, in face-to-face discussions, or in online meetings Keep users informed about progress If necessary, escalate support incidents to the Senior IT Technician or Technical Services Manager Asset Management Maintain the IT estate, which is primarily based on Hyper-V virtualised Microsoft Servers and Windows 10 clients Help to install new equipment and software using standard tools Configure new equipment and re-purpose existing hardware Accurately maintain the equipment inventory Install and configure software on client machines/servers Maintain audio/visual equipment, such as classroom projectors/speakers and interactive panels Work with suppliers to submit warranty claims Network Maintenance The academy benefits from up-to-date HP/Aruba network infrastructure, including core and edge switches and wireless access points. They have physical servers running Hyper-V in both production and disaster recovery and have Veeam backup in operation. This role will include: Troubleshooting printers Resolving user account/password issues Connecting devices to the wireless network Maintain the user database (Active Directory) to ensure it is up to date, accurate and secure Maintain network security by ensuring latest Windows patches are applied and anti-virus updates are installed Maintenance of firewall policies for security and to ensure a safe browsing environment for users Maintain the school network build image for desktops and laptops to ensure it is up to date. This includes importing driver packages, adding/removing software, and editing task sequences. This is currently based on WDS, but they also use InTune and may move to AutoPilot in the future Maintain group policies for all school devices and users for optimal, secure computer use Install and configure network switches when required (including both physical mounting and configuring the networking/VLANs on each switch) CANDIDATE REQUIREMENTS Essential 5 GCSEs (or equivalent) A* - C including English and Maths Experienced in troubleshooting Windows 10, Windows Server 2016, and Microsoft Office A good working knowledge of network management Ideally, you will either have finished (or close to finishing) a Level 4 Apprenticeship in Network Engineering or similar, or have gained a degree in an IT discipline with a significant element of network engineering (or equivalent experience) Excellent fault finding and diagnostic skills Excellent organisational and administrative skills Ability to work with other staff as a team Real interest and natural enthusiasm for working within IT, with a keen interest in computer technology and IT generally A desire to aim for a continual improvement in service, management, and maintenance of IT Services Excellent interpersonal skills, able to communicate to people of a wide range of technical and non-technical backgrounds Ability to meet deadlines Smart appearance and friendly manner Flexibility and a readiness to undertake a wide range of tasks APPLICATION PROCESS We will be emailing over an application form to complete. Please keep an eye out for our email. By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose. JOB REF: AWDO-P7252 Full-Time, Permanent Jobs, Careers and Vacancies. Find a new job and work in Waterlooville, Hampshire. Multi-Job Board Advertising and CV Sourcing Recruitment Services provided by AWD online. AWD online operates as an employment agency
07/10/2021
Full time
IT Network Support Engineer with experience in troubleshooting Windows 10, Windows Server 2016 and Microsoft Office and excellent fault finding and diagnostic skills is required for an Academy Trust based in Waterlooville, Hampshire. SALARY: £21,403 per annum LOCATION: Waterlooville, Hampshire JOB TYPE: Full-Time, Permanent WORKING HOURS: Monday to Thursday 8am - 4pm, Friday 8am - 3.30pm (52 weeks per year) APPLICATION PROCESS: We will be emailing over an application form to complete. Please keep an eye out for our email. JOB OVERVIEW We have a fantastic new job opportunity for an IT Network Support Engineerwith experience in troubleshooting Windows 10, Windows Server 2016 and Microsoft Office and excellent fault finding and diagnostic skills. Working as the IT Network Support Engineer you will be responsible for ensuring that support incidents, questions and requests for change are recorded, and take responsibility for meeting customers' expectations by either resolving support requests or escalating where appropriate. As the IT Network Support Engineer you will join a fantastic team in a varied role where you will be expected to be adaptable, learn quickly and contribute your ideas. The Academy Trust support nearly 2000 users across two schools and are incrementally migrating from on premise services to cloud based services hosted in Microsoft Azure. DUTIES Your duties and responsibilities as the IT Network Support Engineer will include: IT Support Helpdesk Monitor the ticket recording system, emails, and walkie-talkie radios for support requests Proactively resolve support incidents quickly and efficiently Communicate effectively by telephone, email, in face-to-face discussions, or in online meetings Keep users informed about progress If necessary, escalate support incidents to the Senior IT Technician or Technical Services Manager Asset Management Maintain the IT estate, which is primarily based on Hyper-V virtualised Microsoft Servers and Windows 10 clients Help to install new equipment and software using standard tools Configure new equipment and re-purpose existing hardware Accurately maintain the equipment inventory Install and configure software on client machines/servers Maintain audio/visual equipment, such as classroom projectors/speakers and interactive panels Work with suppliers to submit warranty claims Network Maintenance The academy benefits from up-to-date HP/Aruba network infrastructure, including core and edge switches and wireless access points. They have physical servers running Hyper-V in both production and disaster recovery and have Veeam backup in operation. This role will include: Troubleshooting printers Resolving user account/password issues Connecting devices to the wireless network Maintain the user database (Active Directory) to ensure it is up to date, accurate and secure Maintain network security by ensuring latest Windows patches are applied and anti-virus updates are installed Maintenance of firewall policies for security and to ensure a safe browsing environment for users Maintain the school network build image for desktops and laptops to ensure it is up to date. This includes importing driver packages, adding/removing software, and editing task sequences. This is currently based on WDS, but they also use InTune and may move to AutoPilot in the future Maintain group policies for all school devices and users for optimal, secure computer use Install and configure network switches when required (including both physical mounting and configuring the networking/VLANs on each switch) CANDIDATE REQUIREMENTS Essential 5 GCSEs (or equivalent) A* - C including English and Maths Experienced in troubleshooting Windows 10, Windows Server 2016, and Microsoft Office A good working knowledge of network management Ideally, you will either have finished (or close to finishing) a Level 4 Apprenticeship in Network Engineering or similar, or have gained a degree in an IT discipline with a significant element of network engineering (or equivalent experience) Excellent fault finding and diagnostic skills Excellent organisational and administrative skills Ability to work with other staff as a team Real interest and natural enthusiasm for working within IT, with a keen interest in computer technology and IT generally A desire to aim for a continual improvement in service, management, and maintenance of IT Services Excellent interpersonal skills, able to communicate to people of a wide range of technical and non-technical backgrounds Ability to meet deadlines Smart appearance and friendly manner Flexibility and a readiness to undertake a wide range of tasks APPLICATION PROCESS We will be emailing over an application form to complete. Please keep an eye out for our email. By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose. JOB REF: AWDO-P7252 Full-Time, Permanent Jobs, Careers and Vacancies. Find a new job and work in Waterlooville, Hampshire. Multi-Job Board Advertising and CV Sourcing Recruitment Services provided by AWD online. AWD online operates as an employment agency
Job Title: Assistant Technician - Schools Traded Service Location: Walsall Salary: £18,933 to 19,698 per annum (pro rata to hours worked - term time only) Job Type: Full-time, Contract - 12 Months Term Time Hours: 37 per week covering shift patterns between 08:30 am and 17:00 pm Closing Date: 10th October, 2021 The Role An excellent role for someone starting their IT Career. For the right candidate with the drive to learn, we offer plenty of opportunities to immerse themselves and experience varied, modern technologies in Networks, IT Security, Virtual Servers and more, supporting numerous Cloud and Premises based clients. Every day will have different challenges. We need an additional team member to help deliver our desktop, server, cloud and network support services to schools across the Walsall region. About you: Do you have excellent customer service, problem solving and personal communication skills? Can you ask the right questions to resolve end user ICT problems quickly and successfully? Take this opportunity to join our busy and committed Team, learning in the field and supported by an experienced group of engineers. The ICT Traded Service Team are part of the Customer Services team providing IT support to Schools throughout the borough which requires them to visit school sites to repair equipment, install software and troubleshoot any issues within a regular visit slot. The ICT Traded Service Team take front line calls during peak periods but also they are responsible for more complex and time consuming incidents. The ICT Traded Service Team are responsible for resolving technical incidents and for escalating or passing incidents to other teams within ICT Traded Service Team, Corporate ICT or third party external suppliers. The ICT Traded Service Team also provides advice and guidance to schools about investing in new technology and can facilitate purchases on behalf of schools. Walsall Council takes seriously the responsibility to safeguard and promote the welfare of all the children, young people and vulnerable adults entrusted to our care and it is our expectation that all staff will share this commitment. We will ensure continuous development and improvement of robust recruitment processes and procedures that promote a culture of safeguarding amongst our workforce. Completion of an enhanced Disclosure & Barring Service (DBS) check is a requirement for working with children and young people. Applicants must hold a Full UK Driving licence. Please click on the APPLY button to complete your application at the Company's careers page. Candidates with the relevant experience or job titles of; ICT, Web Development Officer, ICT Web Technician, Junior IT, Customer Service, Database may also be considered for this role.
06/10/2021
Contractor
Job Title: Assistant Technician - Schools Traded Service Location: Walsall Salary: £18,933 to 19,698 per annum (pro rata to hours worked - term time only) Job Type: Full-time, Contract - 12 Months Term Time Hours: 37 per week covering shift patterns between 08:30 am and 17:00 pm Closing Date: 10th October, 2021 The Role An excellent role for someone starting their IT Career. For the right candidate with the drive to learn, we offer plenty of opportunities to immerse themselves and experience varied, modern technologies in Networks, IT Security, Virtual Servers and more, supporting numerous Cloud and Premises based clients. Every day will have different challenges. We need an additional team member to help deliver our desktop, server, cloud and network support services to schools across the Walsall region. About you: Do you have excellent customer service, problem solving and personal communication skills? Can you ask the right questions to resolve end user ICT problems quickly and successfully? Take this opportunity to join our busy and committed Team, learning in the field and supported by an experienced group of engineers. The ICT Traded Service Team are part of the Customer Services team providing IT support to Schools throughout the borough which requires them to visit school sites to repair equipment, install software and troubleshoot any issues within a regular visit slot. The ICT Traded Service Team take front line calls during peak periods but also they are responsible for more complex and time consuming incidents. The ICT Traded Service Team are responsible for resolving technical incidents and for escalating or passing incidents to other teams within ICT Traded Service Team, Corporate ICT or third party external suppliers. The ICT Traded Service Team also provides advice and guidance to schools about investing in new technology and can facilitate purchases on behalf of schools. Walsall Council takes seriously the responsibility to safeguard and promote the welfare of all the children, young people and vulnerable adults entrusted to our care and it is our expectation that all staff will share this commitment. We will ensure continuous development and improvement of robust recruitment processes and procedures that promote a culture of safeguarding amongst our workforce. Completion of an enhanced Disclosure & Barring Service (DBS) check is a requirement for working with children and young people. Applicants must hold a Full UK Driving licence. Please click on the APPLY button to complete your application at the Company's careers page. Candidates with the relevant experience or job titles of; ICT, Web Development Officer, ICT Web Technician, Junior IT, Customer Service, Database may also be considered for this role.
You will be part of the Data Centre Team that is responsible for the operational support of all systems in the main University's Data Centres. This includes responsibility for over 500 servers, facilities managed systems for Schools, Faculties and Central Units and hosting facilities for external organisations. You will hold a HND in Computing or related subject area (or equivalent qualification or directly relevant experience) and have knowledge of Windows server operating systems (Windows server 2012, 2016 and 2019) and/or Unix operating systems (Red Hat 6 and 7). Documentation, analytic and problem-solving skills in a computing environment are also essential. You may be required to participate in the Out of Hours cover scheme. The post is available immediately on a Full-Time, indefinite basis. Closing date: Wednesday 20 October 2021 To apply for this vacancy, please follow the online instructions after the clicking the apply button. The University is a Silver Athena Swan Award holder and aims to make its first submission to the Race Equality Charter in 2022. REF: TC775
05/10/2021
Full time
You will be part of the Data Centre Team that is responsible for the operational support of all systems in the main University's Data Centres. This includes responsibility for over 500 servers, facilities managed systems for Schools, Faculties and Central Units and hosting facilities for external organisations. You will hold a HND in Computing or related subject area (or equivalent qualification or directly relevant experience) and have knowledge of Windows server operating systems (Windows server 2012, 2016 and 2019) and/or Unix operating systems (Red Hat 6 and 7). Documentation, analytic and problem-solving skills in a computing environment are also essential. You may be required to participate in the Out of Hours cover scheme. The post is available immediately on a Full-Time, indefinite basis. Closing date: Wednesday 20 October 2021 To apply for this vacancy, please follow the online instructions after the clicking the apply button. The University is a Silver Athena Swan Award holder and aims to make its first submission to the Race Equality Charter in 2022. REF: TC775
This is an amazing opportunity for an IT professional to have flexible working. Reduced hours during school holidays and a generous holiday allowance.
Support and System Administrator
Salary up to £35,000 FTE (grade B/C) including generous holiday allowance
London office with the opportunity to work from home
The role will include the following duties:
System Administration of Linux servers and internal IT infrastructure
Providing 3rd line support to their customers via the Operations team
Involvement in systems architecture
Some involvement in code level solutions
Supporting a range of bespoke software solutions for both their internal use and their members use
Supporting our internal teams with IT and the use of Office 365
IT Information
All production environments are Linux based, but you will have the choice of Linux,Mac or Windows development environment
They use PHP for backend development with some NodeJS and Python, and HTML/SASS/JS for the frontend mainly using MithrilJS framework with some legacy use of JQuery and KnockOutJS.
Office 365
A bit about the company…
Our client’s network is made up of over 2,500 schools, colleges and alternative education providers spanning key stages 1-5. As a membership organisation, they collaborate, share best practice and equip leaders so they can support their teams and, ultimately, provide everyone in schools with a better future and brighter hope.
Their IT team, currently of three, is part of a wider Operations Team which is a vital part of their service to schools, providing efficient and personal interactions with our schools and colleagues. They are knowledgeable, committed and high performing people who contribute significantly to the company’s success.
Suitable skills and experience include IT Helpdesk, 3rd Line IT Support, Senior IT Support Technician, IT Support Engineer, 1st / 2nd Line Helpdesk Engineer, Support and System Administrator
02/11/2020
Part time
This is an amazing opportunity for an IT professional to have flexible working. Reduced hours during school holidays and a generous holiday allowance.
Support and System Administrator
Salary up to £35,000 FTE (grade B/C) including generous holiday allowance
London office with the opportunity to work from home
The role will include the following duties:
System Administration of Linux servers and internal IT infrastructure
Providing 3rd line support to their customers via the Operations team
Involvement in systems architecture
Some involvement in code level solutions
Supporting a range of bespoke software solutions for both their internal use and their members use
Supporting our internal teams with IT and the use of Office 365
IT Information
All production environments are Linux based, but you will have the choice of Linux,Mac or Windows development environment
They use PHP for backend development with some NodeJS and Python, and HTML/SASS/JS for the frontend mainly using MithrilJS framework with some legacy use of JQuery and KnockOutJS.
Office 365
A bit about the company…
Our client’s network is made up of over 2,500 schools, colleges and alternative education providers spanning key stages 1-5. As a membership organisation, they collaborate, share best practice and equip leaders so they can support their teams and, ultimately, provide everyone in schools with a better future and brighter hope.
Their IT team, currently of three, is part of a wider Operations Team which is a vital part of their service to schools, providing efficient and personal interactions with our schools and colleagues. They are knowledgeable, committed and high performing people who contribute significantly to the company’s success.
Suitable skills and experience include IT Helpdesk, 3rd Line IT Support, Senior IT Support Technician, IT Support Engineer, 1st / 2nd Line Helpdesk Engineer, Support and System Administrator
This is an amazing opportunity for an IT professional to have flexible working. Reduced hours during school holidays and a generous holiday allowance.
PHP Full Stack Developer
Salary up to £45,000 FTE (grade C) including generous holiday allowance
London office with the opportunity to work from home
The role will include the following duties:
Working as a full stack developer on both development projects and alterations with a focus on user experience and aesthetics as much as backend efficiency
Become familiar with the company’s products and systems
Contribute to a range of development projects that the company are working on.
Working with their Operations and IT team to assist in the support of the company’s products
IT Information
All production environments are Linux based, but you will have the choice of Linux, Mac or Windows development environment
They use PHP for backend development with some NodeJS and Python, and HTML/SASS/JS for the frontend mainly using MithrilJS framework with some legacy use of JQuery and KnockOutJS.
A bit about the company…
Our client’s network is made up of over 2,500 schools, colleges and alternative education providers spanning key stages 1-5. As a membership organisation, they collaborate, share best practice and equip leaders so they can support their teams and, ultimately, provide everyone in schools with a better future and brighter hope.
Their IT team, currently of three, is part of a wider Operations Team which is a vital part of their service to schools, providing efficient and personal interactions with our schools and colleagues. They are knowledgeable, committed and high performing people who contribute significantly to the company’s success.
Suitable skills and experience include IT Helpdesk, 3rd Line IT Support, Senior IT Support Technician, IT Support Engineer, 1st / 2nd Line Helpdesk Engineer, PHP Full Stack Developer
02/11/2020
Part time
This is an amazing opportunity for an IT professional to have flexible working. Reduced hours during school holidays and a generous holiday allowance.
PHP Full Stack Developer
Salary up to £45,000 FTE (grade C) including generous holiday allowance
London office with the opportunity to work from home
The role will include the following duties:
Working as a full stack developer on both development projects and alterations with a focus on user experience and aesthetics as much as backend efficiency
Become familiar with the company’s products and systems
Contribute to a range of development projects that the company are working on.
Working with their Operations and IT team to assist in the support of the company’s products
IT Information
All production environments are Linux based, but you will have the choice of Linux, Mac or Windows development environment
They use PHP for backend development with some NodeJS and Python, and HTML/SASS/JS for the frontend mainly using MithrilJS framework with some legacy use of JQuery and KnockOutJS.
A bit about the company…
Our client’s network is made up of over 2,500 schools, colleges and alternative education providers spanning key stages 1-5. As a membership organisation, they collaborate, share best practice and equip leaders so they can support their teams and, ultimately, provide everyone in schools with a better future and brighter hope.
Their IT team, currently of three, is part of a wider Operations Team which is a vital part of their service to schools, providing efficient and personal interactions with our schools and colleagues. They are knowledgeable, committed and high performing people who contribute significantly to the company’s success.
Suitable skills and experience include IT Helpdesk, 3rd Line IT Support, Senior IT Support Technician, IT Support Engineer, 1st / 2nd Line Helpdesk Engineer, PHP Full Stack Developer
Exciting opportunity for a high achieving Independent School in the Surrey area in search for a talented Service Desk Analyst / Senior ICT Support Technician. Great benefits including Free daily lunch onsite, free use of the onsite Gym, 25 Days annual leave plus a host of additional benefits. As a Service Desk Analyst, you will gain exposure to new technologies and be involved in new Project installations.
Core working hours are to cover 8am-5pm, Mon-Fri.
As IT Support analyst / Technician you will be offered a competitive salary of up to £30,000 depending plus benefits.
Reporting to the Service Desk Manager you will be:
• Providing technical support in order to ensure the smooth operation of the site’s servers, devices, virtual environments and LAN infrastructures
• Supporting software installation and maintenance, as well as technical support to staff
• Monitoring the safety and security of all networks and ensuring on-time maintenance is carried out to minimize the risk of downtime
• You will be good at implementing and troubleshooting to a 2nd/3rd line support level, able to demonstrate good technical oversight, ownership of responsibilities and evidence effective communication skills.
• Communicating progress regarding on-going issues to staff in a timely manner
The role offers plenty of challenges and a good opportunity to gain valuable experience within the IT support sector. You will require an aptitude for working with applications and systems in order to undertake analysis and diagnostics. IT issues can vary from simple staff issues to more complicated technical issues, which in itself represent a great opportunity for growth within the role and the organisation.
We are looking for an IT Support Analyst / Engineer with good experience administering the following technologies:
Windows Server 2008 R2/2012 R2/2016, Exchange 2010/2013, Network Switches,WLAN, Active Directory/Group Policy, VMware ESXi 5.5/6, SCCM 2012, Security (Firewall, Web Filtering, AV)
Due to the work environment, all candidates will be subject to DBS checks in accordance with the site policy.
Is this the next challenge for you? Apply now!
Keywords - Service desk analyst, Helpdesk Analyst, Schools ICT Technician, ICT Engineer, ICT Support, IT Technician, IT Engineer, IT Support, 2nd Line engineer, Service Desk Analyst, Field Engineer
About GreatFind Recruitment
We specialise on IT Channel recruitment, especially in education sector. We work on different job level vacancies from graduate jobs to 3rd line Technicians, and in various departments including IT, sales and marketing, and operations.
We've worked in the IT channel for nearly 20 years. We deliver a consultative, personal service to our candidates and clients, and we won't rest until everyone is happy.
We are an equal opportunity provider
29/10/2018
Exciting opportunity for a high achieving Independent School in the Surrey area in search for a talented Service Desk Analyst / Senior ICT Support Technician. Great benefits including Free daily lunch onsite, free use of the onsite Gym, 25 Days annual leave plus a host of additional benefits. As a Service Desk Analyst, you will gain exposure to new technologies and be involved in new Project installations.
Core working hours are to cover 8am-5pm, Mon-Fri.
As IT Support analyst / Technician you will be offered a competitive salary of up to £30,000 depending plus benefits.
Reporting to the Service Desk Manager you will be:
• Providing technical support in order to ensure the smooth operation of the site’s servers, devices, virtual environments and LAN infrastructures
• Supporting software installation and maintenance, as well as technical support to staff
• Monitoring the safety and security of all networks and ensuring on-time maintenance is carried out to minimize the risk of downtime
• You will be good at implementing and troubleshooting to a 2nd/3rd line support level, able to demonstrate good technical oversight, ownership of responsibilities and evidence effective communication skills.
• Communicating progress regarding on-going issues to staff in a timely manner
The role offers plenty of challenges and a good opportunity to gain valuable experience within the IT support sector. You will require an aptitude for working with applications and systems in order to undertake analysis and diagnostics. IT issues can vary from simple staff issues to more complicated technical issues, which in itself represent a great opportunity for growth within the role and the organisation.
We are looking for an IT Support Analyst / Engineer with good experience administering the following technologies:
Windows Server 2008 R2/2012 R2/2016, Exchange 2010/2013, Network Switches,WLAN, Active Directory/Group Policy, VMware ESXi 5.5/6, SCCM 2012, Security (Firewall, Web Filtering, AV)
Due to the work environment, all candidates will be subject to DBS checks in accordance with the site policy.
Is this the next challenge for you? Apply now!
Keywords - Service desk analyst, Helpdesk Analyst, Schools ICT Technician, ICT Engineer, ICT Support, IT Technician, IT Engineer, IT Support, 2nd Line engineer, Service Desk Analyst, Field Engineer
About GreatFind Recruitment
We specialise on IT Channel recruitment, especially in education sector. We work on different job level vacancies from graduate jobs to 3rd line Technicians, and in various departments including IT, sales and marketing, and operations.
We've worked in the IT channel for nearly 20 years. We deliver a consultative, personal service to our candidates and clients, and we won't rest until everyone is happy.
We are an equal opportunity provider
Support Technician - Hertfordshire
SDL Solutions is seeking an experienced candidate to join our clients team in Hertfordshire to support their technical operations in the education sector.
Knowledge and hands on experience required:
Network Layer 2, Layer 3, TCP-IP, Vlans, WANs, routing and routing protocols
Troubleshooting LAN and WAN
Configuring network devices including switch, router, firewall
Domain Name System (dns) principles and practice
Supporting end users in an IT environment
Word processing and spreadsheets
Desirable knowledge and hands on experience:
Project management
Server and other equipment installation
internet proxy services, principles, configuration
Linux server/system administration and configuration
Windows server administration
understanding of Virtual Private Networks
Responsibilities within this role:
Supporting schools’ use of the clients products and services
Configuration and installation of the clients products (training will be given)
Dealing will general enquiries and support issues via ticketing system
Acknowledge and investigate automated performance alerts
Linux Server administration
Assist technical team in Research and Development
It is essential that the candidate has their own car/small van, holds a full UK driving license and be willing to use their vehicle to travel on business within the UK on a regular basis. (Expenses and mileage will be paid).
Buzzword:- 1st Line Support, 2nd Line Support, 3rd Line Support, Network Engineer, Support Engineer, Field Engineer, Support Analyst, Desktop, Server, Network, Exchange, Active Directory (AD), Virtualisation, VMWare, Hyper-V, SQL, MCSA, MCSE, MCDST, MCITP, TCP/IP, DNS, DHCP
Commutable from: - Welwyn, WGC, Hatfield, St Albans, Watford, Harpenden, Borehamwood, Berkhamsted, London Colney, Wheathampstead, Redbourn, Hitchin, Stevenage, Potters Bar, Letchworth, Baldock, Ware, Hertford, Enfield, Hoddesdon, Broxbourne, Luton, Hemel Hempstead, Bedfordshire, Cambridge, London
09/09/2016
Support Technician - Hertfordshire
SDL Solutions is seeking an experienced candidate to join our clients team in Hertfordshire to support their technical operations in the education sector.
Knowledge and hands on experience required:
Network Layer 2, Layer 3, TCP-IP, Vlans, WANs, routing and routing protocols
Troubleshooting LAN and WAN
Configuring network devices including switch, router, firewall
Domain Name System (dns) principles and practice
Supporting end users in an IT environment
Word processing and spreadsheets
Desirable knowledge and hands on experience:
Project management
Server and other equipment installation
internet proxy services, principles, configuration
Linux server/system administration and configuration
Windows server administration
understanding of Virtual Private Networks
Responsibilities within this role:
Supporting schools’ use of the clients products and services
Configuration and installation of the clients products (training will be given)
Dealing will general enquiries and support issues via ticketing system
Acknowledge and investigate automated performance alerts
Linux Server administration
Assist technical team in Research and Development
It is essential that the candidate has their own car/small van, holds a full UK driving license and be willing to use their vehicle to travel on business within the UK on a regular basis. (Expenses and mileage will be paid).
Buzzword:- 1st Line Support, 2nd Line Support, 3rd Line Support, Network Engineer, Support Engineer, Field Engineer, Support Analyst, Desktop, Server, Network, Exchange, Active Directory (AD), Virtualisation, VMWare, Hyper-V, SQL, MCSA, MCSE, MCDST, MCITP, TCP/IP, DNS, DHCP
Commutable from: - Welwyn, WGC, Hatfield, St Albans, Watford, Harpenden, Borehamwood, Berkhamsted, London Colney, Wheathampstead, Redbourn, Hitchin, Stevenage, Potters Bar, Letchworth, Baldock, Ware, Hertford, Enfield, Hoddesdon, Broxbourne, Luton, Hemel Hempstead, Bedfordshire, Cambridge, London
Support Technician - Hertfordshire
SDL Solutions is seeking an experienced candidate to join our clients team in Hertfordshire to support their technical operations in the education sector.
Knowledge and hands on experience required:
Network Layer 2, Layer 3, TCP-IP, Vlans, WANs, routing and routing protocols
Troubleshooting LAN and WAN
Configuring network devices including switch, router, firewall
Domain Name System (dns) principles and practice
Supporting end users in an IT environment
Word processing and spreadsheets
Desirable knowledge and hands on experience:
Project management
Server and other equipment installation
internet proxy services, principles, configuration
Linux server/system administration and configuration
Windows server administration
understanding of Virtual Private Networks
Responsibilities within this role:
Supporting schools’ use of the clients products and services
Configuration and installation of the clients products (training will be given)
Dealing will general enquiries and support issues via ticketing system
Acknowledge and investigate automated performance alerts
Linux Server administration
Assist technical team in Research and Development
It is essential that the candidate has their own car/small van, holds a full UK driving license and be willing to use their vehicle to travel on business within the UK on a regular basis. (Expenses and mileage will be paid).
Buzzword:- 1st Line Support, 2nd Line Support, 3rd Line Support, Network Engineer, Support Engineer, Field Engineer, Support Analyst, Desktop, Server, Network, Exchange, Active Directory (AD), Virtualisation, VMWare, Hyper-V, SQL, MCSA, MCSE, MCDST, MCITP, TCP/IP, DNS, DHCP
Commutable from: - Welwyn, WGC, Hatfield, St Albans, Watford, Harpenden, Borehamwood, Berkhamsted, London Colney, Wheathampstead, Redbourn, Hitchin, Stevenage, Potters Bar, Letchworth, Baldock, Ware, Hertford, Enfield, Hoddesdon, Broxbourne, Luton, Hemel Hempstead, Bedfordshire, Cambridge, London
09/09/2016
Support Technician - Hertfordshire
SDL Solutions is seeking an experienced candidate to join our clients team in Hertfordshire to support their technical operations in the education sector.
Knowledge and hands on experience required:
Network Layer 2, Layer 3, TCP-IP, Vlans, WANs, routing and routing protocols
Troubleshooting LAN and WAN
Configuring network devices including switch, router, firewall
Domain Name System (dns) principles and practice
Supporting end users in an IT environment
Word processing and spreadsheets
Desirable knowledge and hands on experience:
Project management
Server and other equipment installation
internet proxy services, principles, configuration
Linux server/system administration and configuration
Windows server administration
understanding of Virtual Private Networks
Responsibilities within this role:
Supporting schools’ use of the clients products and services
Configuration and installation of the clients products (training will be given)
Dealing will general enquiries and support issues via ticketing system
Acknowledge and investigate automated performance alerts
Linux Server administration
Assist technical team in Research and Development
It is essential that the candidate has their own car/small van, holds a full UK driving license and be willing to use their vehicle to travel on business within the UK on a regular basis. (Expenses and mileage will be paid).
Buzzword:- 1st Line Support, 2nd Line Support, 3rd Line Support, Network Engineer, Support Engineer, Field Engineer, Support Analyst, Desktop, Server, Network, Exchange, Active Directory (AD), Virtualisation, VMWare, Hyper-V, SQL, MCSA, MCSE, MCDST, MCITP, TCP/IP, DNS, DHCP
Commutable from: - Welwyn, WGC, Hatfield, St Albans, Watford, Harpenden, Borehamwood, Berkhamsted, London Colney, Wheathampstead, Redbourn, Hitchin, Stevenage, Potters Bar, Letchworth, Baldock, Ware, Hertford, Enfield, Hoddesdon, Broxbourne, Luton, Hemel Hempstead, Bedfordshire, Cambridge, London
