Department: IT Location: Hybrid working between our head office (Aldgate, London) and home Hours of Work: 37.5 hours a week Contract: Full-time, permanent Salary: £25,000 – £28,000 per annum Closing date: Monday 7th August at 10am Annual Leave: 33 days (plus eight bank holidays) Benefits: Pension – 8% contribution Enhanced maternity, paternity, adoption and shared parental leave
Background:
Dementia UK is the specialist dementia nursing charity that is there for the whole family. Our specialist nurses, known as Admiral Nurses, provide free, expert advice, support and understanding to help families care for their loved one. Every day, Admiral Nurses help families up and down the country to have the best life possible for as long as possible.
About the role:
The IT team plays an integral part in driving a rapidly expanding Dementia UK forward, from supplying equipment and managing our internal support function to leading on digital strategy. Our vision is to create a ‘Digital Dementia UK’ to transform business processes with technology, harness the power of the organisation’s data to create real insight and use innovation to support our Admiral Nurses in an ever-changing technological landscape.
The First Line Support Technician is the first line escalation point for all IT support queries (excluding those relating to clinical software). You will work with the Second and Third line Support Technicians, our Managed Service Provider, the Service Desk and Performance Manager and over 200 users to maintain and monitor IT systems including remote working solutions. You will understand and resolve technical issues in a prompt and professional manner and judge when to escalate to 2nd line, to keep the service running smoothly, therefore the ability to always provide great customer service, have solid technical knowledge and high IT admin skills is essential.
You will have proven experience in delivering at a high level and be at SFIA competency Level 3 for Incident management. Experience working in an IT Support/Helpdesk/Service Desk OR equivalent industry certification (CompTIA or Microsoft Certified) is highly desired.
This is a great opportunity to join a dedicated and fully supportive team to deliver a high-quality IT service in an ever-changing technological environment.
Our Culture and benefits:
We value our people so it’s important for us to create a working environment that looks after our workforce to achieve their full potential. You will become part of a diverse and dedicated team who are supported to not only use but develop your skills.
We offer a competitive salary, a generous benefits package including 33 days annual leave (plus 8 bank holidays), 8% pensions contribution alongside an environment where you can collaborate, be respected and thrive.
Dementia UK is proud to welcome everyone, we aim for a truly inclusive culture with talented diverse teams that represent a variety of backgrounds, perspectives and skills. We celebrate difference, individuality, and encourage everyone to join us and be their whole selves always.
Dementia UK are proud to be Disability Confident Committed.
25/07/2023
Full time
Department: IT Location: Hybrid working between our head office (Aldgate, London) and home Hours of Work: 37.5 hours a week Contract: Full-time, permanent Salary: £25,000 – £28,000 per annum Closing date: Monday 7th August at 10am Annual Leave: 33 days (plus eight bank holidays) Benefits: Pension – 8% contribution Enhanced maternity, paternity, adoption and shared parental leave
Background:
Dementia UK is the specialist dementia nursing charity that is there for the whole family. Our specialist nurses, known as Admiral Nurses, provide free, expert advice, support and understanding to help families care for their loved one. Every day, Admiral Nurses help families up and down the country to have the best life possible for as long as possible.
About the role:
The IT team plays an integral part in driving a rapidly expanding Dementia UK forward, from supplying equipment and managing our internal support function to leading on digital strategy. Our vision is to create a ‘Digital Dementia UK’ to transform business processes with technology, harness the power of the organisation’s data to create real insight and use innovation to support our Admiral Nurses in an ever-changing technological landscape.
The First Line Support Technician is the first line escalation point for all IT support queries (excluding those relating to clinical software). You will work with the Second and Third line Support Technicians, our Managed Service Provider, the Service Desk and Performance Manager and over 200 users to maintain and monitor IT systems including remote working solutions. You will understand and resolve technical issues in a prompt and professional manner and judge when to escalate to 2nd line, to keep the service running smoothly, therefore the ability to always provide great customer service, have solid technical knowledge and high IT admin skills is essential.
You will have proven experience in delivering at a high level and be at SFIA competency Level 3 for Incident management. Experience working in an IT Support/Helpdesk/Service Desk OR equivalent industry certification (CompTIA or Microsoft Certified) is highly desired.
This is a great opportunity to join a dedicated and fully supportive team to deliver a high-quality IT service in an ever-changing technological environment.
Our Culture and benefits:
We value our people so it’s important for us to create a working environment that looks after our workforce to achieve their full potential. You will become part of a diverse and dedicated team who are supported to not only use but develop your skills.
We offer a competitive salary, a generous benefits package including 33 days annual leave (plus 8 bank holidays), 8% pensions contribution alongside an environment where you can collaborate, be respected and thrive.
Dementia UK is proud to welcome everyone, we aim for a truly inclusive culture with talented diverse teams that represent a variety of backgrounds, perspectives and skills. We celebrate difference, individuality, and encourage everyone to join us and be their whole selves always.
Dementia UK are proud to be Disability Confident Committed.
Junior Helpdesk Engineer Hybrid - Amersham - 3 days a week 25,000 - 28,000 Our client is a FTSE100 market leading organisation who are looking for a Junior Helpdesk Engineer. This hands-on role will focus on troubleshooting, maintaining, and managing IT systems, networks, and office infrastructure. You'll be the first point of contact for technical issues and will report into the Helpdesk Engineer to deliver excellent IT support across the organisation. The ideal candidate will have experience in providing IT support for end users, strong technical troubleshooting abilities, and a customer-focused mindset. We're looking for candidates who possess the following: Proven experience as a Helpdesk Technician or IT Support Specialist. Customer-oriented approach Excellent communication skills If you're interested in finding out more, please apply below.
10/02/2025
Full time
Junior Helpdesk Engineer Hybrid - Amersham - 3 days a week 25,000 - 28,000 Our client is a FTSE100 market leading organisation who are looking for a Junior Helpdesk Engineer. This hands-on role will focus on troubleshooting, maintaining, and managing IT systems, networks, and office infrastructure. You'll be the first point of contact for technical issues and will report into the Helpdesk Engineer to deliver excellent IT support across the organisation. The ideal candidate will have experience in providing IT support for end users, strong technical troubleshooting abilities, and a customer-focused mindset. We're looking for candidates who possess the following: Proven experience as a Helpdesk Technician or IT Support Specialist. Customer-oriented approach Excellent communication skills If you're interested in finding out more, please apply below.
Junior Helpdesk Engineer Hybrid - Amersham - 3 days a week £25,000 - £28,000 Our client is a FTSE100 market leading organisation who are looking for a Junior Helpdesk Engineer. This hands-on role will focus on troubleshooting, maintaining, and managing IT systems, networks, and office infrastructure. You'll be the first point of contact for technical issues and will report into the Helpdesk Engineer to deliver excellent IT support across the organisation. The ideal candidate will have experience in providing IT support for end users, strong technical troubleshooting abilities, and a customer-focused mindset. We're looking for candidates who possess the following: Proven experience as a Helpdesk Technician or IT Support Specialist. Customer-oriented approach Excellent communication skills If you're interested in finding out more, please apply below.
10/02/2025
Full time
Junior Helpdesk Engineer Hybrid - Amersham - 3 days a week £25,000 - £28,000 Our client is a FTSE100 market leading organisation who are looking for a Junior Helpdesk Engineer. This hands-on role will focus on troubleshooting, maintaining, and managing IT systems, networks, and office infrastructure. You'll be the first point of contact for technical issues and will report into the Helpdesk Engineer to deliver excellent IT support across the organisation. The ideal candidate will have experience in providing IT support for end users, strong technical troubleshooting abilities, and a customer-focused mindset. We're looking for candidates who possess the following: Proven experience as a Helpdesk Technician or IT Support Specialist. Customer-oriented approach Excellent communication skills If you're interested in finding out more, please apply below.
Role: 1st/2nd Line IT Support Location: West Brom Salary: 28,000 Are you ready to take your IT career to the next level? We are seeking a dedicated and enthusiastic individual for a 1st/2nd Line IT Support role within a dynamic managed service provider (MSP) based in West Bromwich. This is an exciting opportunity that blends office presence with hybrid working flexibility, perfect for those who thrive on variety and wish to gain hands-on experience with multiple technologies. Responsibilities: Provide first-class support as part of our helpdesk team Troubleshoot technical issues across diverse systems Collaborate closely with senior technicians on complex matters Technical Skills Required: 365 and Exchange Azure AD/Entra server support networking knowledge (desirable) service desk experience This position offers not just another job but also serves as an excellent chance for personal growth by getting hands-on experience across numerous platforms under mentorship from seasoned professionals-all this while enjoying the benefits of hybrid work arrangements! If this sounds like it could be your ideal fit, we look forward to seeing how you can contribute towards advancing technology services alongside us! In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
06/02/2025
Full time
Role: 1st/2nd Line IT Support Location: West Brom Salary: 28,000 Are you ready to take your IT career to the next level? We are seeking a dedicated and enthusiastic individual for a 1st/2nd Line IT Support role within a dynamic managed service provider (MSP) based in West Bromwich. This is an exciting opportunity that blends office presence with hybrid working flexibility, perfect for those who thrive on variety and wish to gain hands-on experience with multiple technologies. Responsibilities: Provide first-class support as part of our helpdesk team Troubleshoot technical issues across diverse systems Collaborate closely with senior technicians on complex matters Technical Skills Required: 365 and Exchange Azure AD/Entra server support networking knowledge (desirable) service desk experience This position offers not just another job but also serves as an excellent chance for personal growth by getting hands-on experience across numerous platforms under mentorship from seasoned professionals-all this while enjoying the benefits of hybrid work arrangements! If this sounds like it could be your ideal fit, we look forward to seeing how you can contribute towards advancing technology services alongside us! In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
Service Desk Manager Helpdesk Manager ServiceDesk Manager SDM £40-45k+ Berkshire on site Looking for a strong Service Desk Manager Helpdesk Manager ServiceDesk Manager SDM to work for an exciting client in Berkshire, the Service Desk Manager SDM will be working on site. The Service Desk Manager SDM responsibilities will involve but not be limited to: Working directly for the Service Director maintaining and monitoring project schedules Day to day management and responsibility of service desk including a team of Service Desk and Desktop support Analysts, ensuring appropriate business support coverage with staff shift rotations. Provide 1 & 2nd line incident and request fulfilment, working very closely with IT support technicians in other teams Participate as a Major Incident Manager process (MIM) for P1/P2 incidents. Tracks ticket trends in the ITSM toolset, identifying areas for improvement and putting improvement actions in place
06/02/2025
Full time
Service Desk Manager Helpdesk Manager ServiceDesk Manager SDM £40-45k+ Berkshire on site Looking for a strong Service Desk Manager Helpdesk Manager ServiceDesk Manager SDM to work for an exciting client in Berkshire, the Service Desk Manager SDM will be working on site. The Service Desk Manager SDM responsibilities will involve but not be limited to: Working directly for the Service Director maintaining and monitoring project schedules Day to day management and responsibility of service desk including a team of Service Desk and Desktop support Analysts, ensuring appropriate business support coverage with staff shift rotations. Provide 1 & 2nd line incident and request fulfilment, working very closely with IT support technicians in other teams Participate as a Major Incident Manager process (MIM) for P1/P2 incidents. Tracks ticket trends in the ITSM toolset, identifying areas for improvement and putting improvement actions in place
Role: ICT Support Technician Location: Faringdon Salary: 26k - plus benefits Our client is looking for an IT professional who is hard working, trustworthy and has a passion for IT. Our client has goals to grow in the coming years so getting in now will give you a chance to grow with the company and be trained within. Job description The role will be based at a schools in Faringdon, England. Our client provides a fully managed IT Support service and are heavily involved with ongoing projects and developments for the Trust. The ideal candidate will be expected to provide support to the school and help support the rest of the Trust ICT team as required. Technical Requirements (not everything below is essential, however the more that can be demonstrated the better) Daily Proactive checks of ICT areas Proactive Maintenance of all hardware across the site (Including IT Suites & Network Cabinets) Re-imaging PC's 1st/2nd line support for all IT users Application Deployment Desktop Deployment Supporting Microsoft Windows Server and Windows 10/7 IT Inductions to new staff members Setting up new staff members and managing passwords Responsible for managing the sites IT helpdesk and ensuring we meet SLA's Maintain IT documentation such as Assets/Authentication docs/Maintenance schedule Maintain audio visual equipment around the site, Update tickets logged to our Service desk A working knowledge of Windows server administration An understand of technologies - Experience with any of the following operating systems & software packages is advantageous. Windows 10/7, Microsoft Server 2012 R2/2016, Impero, Sophos, Office 365. And non-technically we're looking for Positive outlook and attitude when dealing with staff/students even in busy situations Previous experience working in the education sector is beneficial A great communicator Flexible approach A self-motivator A well organised person who can respond to shifting priorities and plan effectively Someone who can follow instructions and work alone when required Can do attitude Communicate at all levels due to the extensive liaison with all departments and senior staff INDIT Planet Recruitment acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Planet Recruitment is an Equal Opportunities Employer. By applying for this role your details will be submitted to Planet Recruitment. Our Candidate Privacy Information Statement explains how we will use your information. Only candidates with the relevant skills and experience will be contacted after application, if you do not hear back from us within 7 days you have unfortunately been unsuccessful in your application. Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the position.
04/02/2025
Full time
Role: ICT Support Technician Location: Faringdon Salary: 26k - plus benefits Our client is looking for an IT professional who is hard working, trustworthy and has a passion for IT. Our client has goals to grow in the coming years so getting in now will give you a chance to grow with the company and be trained within. Job description The role will be based at a schools in Faringdon, England. Our client provides a fully managed IT Support service and are heavily involved with ongoing projects and developments for the Trust. The ideal candidate will be expected to provide support to the school and help support the rest of the Trust ICT team as required. Technical Requirements (not everything below is essential, however the more that can be demonstrated the better) Daily Proactive checks of ICT areas Proactive Maintenance of all hardware across the site (Including IT Suites & Network Cabinets) Re-imaging PC's 1st/2nd line support for all IT users Application Deployment Desktop Deployment Supporting Microsoft Windows Server and Windows 10/7 IT Inductions to new staff members Setting up new staff members and managing passwords Responsible for managing the sites IT helpdesk and ensuring we meet SLA's Maintain IT documentation such as Assets/Authentication docs/Maintenance schedule Maintain audio visual equipment around the site, Update tickets logged to our Service desk A working knowledge of Windows server administration An understand of technologies - Experience with any of the following operating systems & software packages is advantageous. Windows 10/7, Microsoft Server 2012 R2/2016, Impero, Sophos, Office 365. And non-technically we're looking for Positive outlook and attitude when dealing with staff/students even in busy situations Previous experience working in the education sector is beneficial A great communicator Flexible approach A self-motivator A well organised person who can respond to shifting priorities and plan effectively Someone who can follow instructions and work alone when required Can do attitude Communicate at all levels due to the extensive liaison with all departments and senior staff INDIT Planet Recruitment acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Planet Recruitment is an Equal Opportunities Employer. By applying for this role your details will be submitted to Planet Recruitment. Our Candidate Privacy Information Statement explains how we will use your information. Only candidates with the relevant skills and experience will be contacted after application, if you do not hear back from us within 7 days you have unfortunately been unsuccessful in your application. Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the position.
My client is seeking an IT Network Engineer to join their team. The succesful candidate must be keen to learn and be able to work as part of a team, whilst taking ownership of allocated tasks. Ideally, they will have some knowledge of structured cabling, be security cleared and have a valid driving licence. The normal working hours are Mon-Fri 9:00am - 5:00pm however the successful candidate will be expected to carry out some out of hours and weekend work. There is also the possibility of occasional European travel. Must have skills/experience: o Experience working throughout various levels or IT helpdesks from 1st - 3rd line support o Strong focus on networking o Experience troubleshooting routers, switches, firewalls o In-Depth understand of network infrastructure o Experience with wired network technologies e.g. Cisco, HP/Aruba, Juniper, Fortinet o Experience with infrastructure WiFi technologies e.g. Ruckus, Unifi, Meraki o Strong communications skills Beneficial skills: o Advanced level network diagnostics, experience with wireshark and/or similar technology o Experience in a systems integrator or similar IT company managing wireless network infrastructure o Experience supporting clients across Europe o Experience with infrastructure Wi-Fi design/installation/support o Experience with installing networking equipment to a corporate environment We regret that we are unable to respond to all applications. If you have not heard from us within 7 days please consider that on this occasion your CV has not been selected for our client. Prize Placements is acting as an employment business for temporary positions and an employment agency for permanent positions.
31/01/2025
Full time
My client is seeking an IT Network Engineer to join their team. The succesful candidate must be keen to learn and be able to work as part of a team, whilst taking ownership of allocated tasks. Ideally, they will have some knowledge of structured cabling, be security cleared and have a valid driving licence. The normal working hours are Mon-Fri 9:00am - 5:00pm however the successful candidate will be expected to carry out some out of hours and weekend work. There is also the possibility of occasional European travel. Must have skills/experience: o Experience working throughout various levels or IT helpdesks from 1st - 3rd line support o Strong focus on networking o Experience troubleshooting routers, switches, firewalls o In-Depth understand of network infrastructure o Experience with wired network technologies e.g. Cisco, HP/Aruba, Juniper, Fortinet o Experience with infrastructure WiFi technologies e.g. Ruckus, Unifi, Meraki o Strong communications skills Beneficial skills: o Advanced level network diagnostics, experience with wireshark and/or similar technology o Experience in a systems integrator or similar IT company managing wireless network infrastructure o Experience supporting clients across Europe o Experience with infrastructure Wi-Fi design/installation/support o Experience with installing networking equipment to a corporate environment We regret that we are unable to respond to all applications. If you have not heard from us within 7 days please consider that on this occasion your CV has not been selected for our client. Prize Placements is acting as an employment business for temporary positions and an employment agency for permanent positions.
About the Company: Our client is an established and dynamic IT services provider based in Oldham with 14 years of success, specialising in supporting businesses across various industries such as healthcare, construction, and education. They're on the hunt for a Junior IT Support Specialist to join their growing team. This is not just another support role - it's an opportunity to make a meaningful impact and help bring positive change to their clients, including charities that are doing important work. You'll not only develop your technical skills but also gain exposure to exciting new projects like cyber security, server installations, and more. The Ideal Candidate: They're looking for someone with some IT helpdesk experience, but more importantly, someone who's passionate about delivering excellent customer service and strong troubleshooting skills. If you're a social, friendly, and confident communicator who enjoys client-facing roles, this could be the perfect fit. The role requires a driving license and a car, as there will be visits to client sites, where you'll get hands-on experience. The Role: Your days will be varied, keeping you engaged with both technical support and project work. Here's a glimpse of what you'll get up to: Helpdesk Support: Resolve both software and hardware issues, providing top-tier support to internal and external clients. Your solutions will have an immediate impact on the day-to-day productivity of the company's clients, ensuring their tech runs smoothly. Client Visits: Travel to different sites (must have a car and driving license) to assist with IT setups and support. This provides you with the opportunity to build strong client relationships while expanding your technical expertise. Server Installations: Help install and configure servers as part of larger IT infrastructure projects. You'll be at the forefront of hands-on technology implementations that shape the backbone of businesses. Cyber Security Projects: Once you've passed probation, you'll be deployed on exciting security and penetration testing projects. Tech Stack & Tools: Microsoft stack (Windows Server, Active Directory, Office 365, etc.) Familiarity with helpdesk tools (IT service management platforms) Bonus: Linux and Network knowledge would be great, but not essential. Why Join Them? In return you'll receive: A competitive salary of 25,000 - 28,000 (with significant room to grow) Profit Share Scheme - earn a percentage of annual profits as a yearly bonus. Private Health Insurance Paid Development and Training Programs Work-Life Balance Charity & Community Impact - You'll work with a client base that includes non-profits and charities, giving you the satisfaction of knowing your work is making a difference in the community. Plus, with exposure to meaningful projects and clients, including charities, you'll be part of something bigger and make a real difference. Interested? If you're looking for a role where you can learn, grow, and be part of a supportive team that values your input and development, this could be the opportunity you've been waiting for. Apply now or get in touch with Paul McGovern at Cathcart Technology on (phone number removed) for more details.
31/01/2025
Full time
About the Company: Our client is an established and dynamic IT services provider based in Oldham with 14 years of success, specialising in supporting businesses across various industries such as healthcare, construction, and education. They're on the hunt for a Junior IT Support Specialist to join their growing team. This is not just another support role - it's an opportunity to make a meaningful impact and help bring positive change to their clients, including charities that are doing important work. You'll not only develop your technical skills but also gain exposure to exciting new projects like cyber security, server installations, and more. The Ideal Candidate: They're looking for someone with some IT helpdesk experience, but more importantly, someone who's passionate about delivering excellent customer service and strong troubleshooting skills. If you're a social, friendly, and confident communicator who enjoys client-facing roles, this could be the perfect fit. The role requires a driving license and a car, as there will be visits to client sites, where you'll get hands-on experience. The Role: Your days will be varied, keeping you engaged with both technical support and project work. Here's a glimpse of what you'll get up to: Helpdesk Support: Resolve both software and hardware issues, providing top-tier support to internal and external clients. Your solutions will have an immediate impact on the day-to-day productivity of the company's clients, ensuring their tech runs smoothly. Client Visits: Travel to different sites (must have a car and driving license) to assist with IT setups and support. This provides you with the opportunity to build strong client relationships while expanding your technical expertise. Server Installations: Help install and configure servers as part of larger IT infrastructure projects. You'll be at the forefront of hands-on technology implementations that shape the backbone of businesses. Cyber Security Projects: Once you've passed probation, you'll be deployed on exciting security and penetration testing projects. Tech Stack & Tools: Microsoft stack (Windows Server, Active Directory, Office 365, etc.) Familiarity with helpdesk tools (IT service management platforms) Bonus: Linux and Network knowledge would be great, but not essential. Why Join Them? In return you'll receive: A competitive salary of 25,000 - 28,000 (with significant room to grow) Profit Share Scheme - earn a percentage of annual profits as a yearly bonus. Private Health Insurance Paid Development and Training Programs Work-Life Balance Charity & Community Impact - You'll work with a client base that includes non-profits and charities, giving you the satisfaction of knowing your work is making a difference in the community. Plus, with exposure to meaningful projects and clients, including charities, you'll be part of something bigger and make a real difference. Interested? If you're looking for a role where you can learn, grow, and be part of a supportive team that values your input and development, this could be the opportunity you've been waiting for. Apply now or get in touch with Paul McGovern at Cathcart Technology on (phone number removed) for more details.
Williamsburgh Housing Association LTD
Paisley, Renfrewshire
Job Title: IT Technician Location: Paisley Job Type: Permanent, Full Time Grade: EVH grade 7 PA 22-25 Salary: 39,072 - 42,903 per annum Hours: 35 per week Closing date: 9am, Monday 3rd February 2025 Interviews: w/c Monday 10th February 2025. WHA are seeking a driven and enthusiastic IT technician to join our expanding IT team based in Paisley. A new post in the organisation, this role is to support the demands of our internal IT team. This role offers a wide variety of tasks giving you great exposure to supporting all areas of the business including project work and cloud-based solutions. Working as part of a fantastic team this is an opportunity for someone who enjoys using a wide range of IT skills, someone who wishes to maintain and continually learn across multiple skill sets. The ideal candidate will have a passion for IT with at least 3 years' experience. If you think you would be suited to our environment and culture a recruitment pack for this post can be downloaded from our website. Benefits: Flexi-time working Hybrid working (subject to business needs) Annual leave - 25 Days plus 13 public holidays Employee Assistance Programme Pension salary sacrifice. WHA are a member of the Scottish Housing Associations' Pension Scheme with options of DC pension schemes for incoming employees to choose from. The rates which will be on offer from 6thApril 2025 will be: Scheme 1: Employee 3% / Employer 6% Scheme 2: Employee 5% / Employer 10% Scheme 3: Employee 7% / Employer 12% Scheme 3 will increase at a 1% incremental rate (for both Employer and employee) on an annual basis until it reaches 10% Employee and 15% Employer contribution rates to April 2028. Please click the APPLY button to be re-directed to the Application Forms. Candidates with the relevant experience or job titles of: IT, Technician, IT Project Manager, IT Development Technician, 2nd Line Support Engineer, IT Support, IT Helpdesk, Network Technician, experienced 1st Line Support, IT Service Desk Technician, Server Support, IT Support Analyst, IT Support Advisor, IT Services Manager, IT Desk Support, IT Support Technician may also be considered for this role.
29/01/2025
Full time
Job Title: IT Technician Location: Paisley Job Type: Permanent, Full Time Grade: EVH grade 7 PA 22-25 Salary: 39,072 - 42,903 per annum Hours: 35 per week Closing date: 9am, Monday 3rd February 2025 Interviews: w/c Monday 10th February 2025. WHA are seeking a driven and enthusiastic IT technician to join our expanding IT team based in Paisley. A new post in the organisation, this role is to support the demands of our internal IT team. This role offers a wide variety of tasks giving you great exposure to supporting all areas of the business including project work and cloud-based solutions. Working as part of a fantastic team this is an opportunity for someone who enjoys using a wide range of IT skills, someone who wishes to maintain and continually learn across multiple skill sets. The ideal candidate will have a passion for IT with at least 3 years' experience. If you think you would be suited to our environment and culture a recruitment pack for this post can be downloaded from our website. Benefits: Flexi-time working Hybrid working (subject to business needs) Annual leave - 25 Days plus 13 public holidays Employee Assistance Programme Pension salary sacrifice. WHA are a member of the Scottish Housing Associations' Pension Scheme with options of DC pension schemes for incoming employees to choose from. The rates which will be on offer from 6thApril 2025 will be: Scheme 1: Employee 3% / Employer 6% Scheme 2: Employee 5% / Employer 10% Scheme 3: Employee 7% / Employer 12% Scheme 3 will increase at a 1% incremental rate (for both Employer and employee) on an annual basis until it reaches 10% Employee and 15% Employer contribution rates to April 2028. Please click the APPLY button to be re-directed to the Application Forms. Candidates with the relevant experience or job titles of: IT, Technician, IT Project Manager, IT Development Technician, 2nd Line Support Engineer, IT Support, IT Helpdesk, Network Technician, experienced 1st Line Support, IT Service Desk Technician, Server Support, IT Support Analyst, IT Support Advisor, IT Services Manager, IT Desk Support, IT Support Technician may also be considered for this role.
About Acora We ve been on a mission to improve end user satisfaction since the day we were founded over 25 years ago. As champions of premium experience-led IT services, it is who we are. We constantly challenge old assumptions and inherited wisdom, and demonstrate there are other, better ways to do things. Based in the UK, with offices globally USA, South Africa, Sri Lanka, Kuala Lumpur and Macedonia, we now provide a huge range of market-leading managed services, Microsoft-centric business software and cloud solutions to over 300 ambitious mid-market organisations. And in response to our customers changing needs, and the growing threats we all face, we ve massively strengthened our well-established cyber security capabilities. Our mission is to unleash the potential of people through amazing IT experiences. Role Description You will provide support to our customers, working across an array of different technologies and setups. Whether it s over the phone, through remote assistance, or on-site at the customer offices, you ll handle each case with efficiency and professionalism, showcasing your excellent customer service skills Within the business, you will play an instrumental part in providing IT support to over 5,000 end users. Our team operates within the framework of ISO-accredited policies, priding ourselves on ensuring that excellence is our standard and continually seeking improvements. As part of the role, we operate a shift schedule that provides flexibility and allows a balance of working in our office and working from the comfort of a remote location. Key Responsibilities To diagnose and resolve a variety of IT problems across an extensive range of technologies within our service level agreements. To raise, update, and resolve case records using the IT Helpdesk system with detail and accuracy. Being proactive with case follow-ups and ensuring customer satisfaction according to our KPIs. Achieving individual KPIs and in turn contributing to the success of the department. Answering telephone calls from customers with technical problems and queries. Attending customer premises when required, this could include troubleshooting hardware problems in PCs or Laptops such as RAM, motherboards, or Hard Drive Failures. Creating, administrating, and disabling active directory objects. Administrative tasks within phone systems, including creating extensions, call groups, and voicemail changes. Performing software updates and installations on end users' workstations and servers. Raising cases from emails received by the department and from the proactive monitoring system. Escalating incidents to senior support team members or external suppliers when required. Creating and updating Knowledge Base Articles to share knowledge between team members and the wider organisation. Taking an active part in the development of the department by suggesting improvements to working procedures in line with our ISO accreditation's. Key Skills Proven experience working within a customer service based role. Excellent verbal communication skills with the ability to communicate effectively with technical and non-technical customers. Organisation and time management skills. To be a problem solver and capable of gathering relevant data and identifying potential improvements and alternatives in a logical manner. Be highly motivated, manage your own workload and meet deadlines while working under pressure in a fast-paced, dynamic environment. Equal Opportunities at Acora Acora is an equal opportunity employer, committed to providing equal opportunities regardless of race or ethnic origin, gender identity, family situation, sexual orientation, disability, religion or age. We hire our people on the basis of qualifications, merit, skills, and business need. Acora is a Level 1 Disability Confident Committed Employer and will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive equitable benefits and all privileges of employment. Please contact us to request any reasonable adjustments. Join us at Acora in creating a workplace where everyone can succeed and make an impact. We look forward to welcoming you to our team!
29/01/2025
Full time
About Acora We ve been on a mission to improve end user satisfaction since the day we were founded over 25 years ago. As champions of premium experience-led IT services, it is who we are. We constantly challenge old assumptions and inherited wisdom, and demonstrate there are other, better ways to do things. Based in the UK, with offices globally USA, South Africa, Sri Lanka, Kuala Lumpur and Macedonia, we now provide a huge range of market-leading managed services, Microsoft-centric business software and cloud solutions to over 300 ambitious mid-market organisations. And in response to our customers changing needs, and the growing threats we all face, we ve massively strengthened our well-established cyber security capabilities. Our mission is to unleash the potential of people through amazing IT experiences. Role Description You will provide support to our customers, working across an array of different technologies and setups. Whether it s over the phone, through remote assistance, or on-site at the customer offices, you ll handle each case with efficiency and professionalism, showcasing your excellent customer service skills Within the business, you will play an instrumental part in providing IT support to over 5,000 end users. Our team operates within the framework of ISO-accredited policies, priding ourselves on ensuring that excellence is our standard and continually seeking improvements. As part of the role, we operate a shift schedule that provides flexibility and allows a balance of working in our office and working from the comfort of a remote location. Key Responsibilities To diagnose and resolve a variety of IT problems across an extensive range of technologies within our service level agreements. To raise, update, and resolve case records using the IT Helpdesk system with detail and accuracy. Being proactive with case follow-ups and ensuring customer satisfaction according to our KPIs. Achieving individual KPIs and in turn contributing to the success of the department. Answering telephone calls from customers with technical problems and queries. Attending customer premises when required, this could include troubleshooting hardware problems in PCs or Laptops such as RAM, motherboards, or Hard Drive Failures. Creating, administrating, and disabling active directory objects. Administrative tasks within phone systems, including creating extensions, call groups, and voicemail changes. Performing software updates and installations on end users' workstations and servers. Raising cases from emails received by the department and from the proactive monitoring system. Escalating incidents to senior support team members or external suppliers when required. Creating and updating Knowledge Base Articles to share knowledge between team members and the wider organisation. Taking an active part in the development of the department by suggesting improvements to working procedures in line with our ISO accreditation's. Key Skills Proven experience working within a customer service based role. Excellent verbal communication skills with the ability to communicate effectively with technical and non-technical customers. Organisation and time management skills. To be a problem solver and capable of gathering relevant data and identifying potential improvements and alternatives in a logical manner. Be highly motivated, manage your own workload and meet deadlines while working under pressure in a fast-paced, dynamic environment. Equal Opportunities at Acora Acora is an equal opportunity employer, committed to providing equal opportunities regardless of race or ethnic origin, gender identity, family situation, sexual orientation, disability, religion or age. We hire our people on the basis of qualifications, merit, skills, and business need. Acora is a Level 1 Disability Confident Committed Employer and will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive equitable benefits and all privileges of employment. Please contact us to request any reasonable adjustments. Join us at Acora in creating a workplace where everyone can succeed and make an impact. We look forward to welcoming you to our team!
IntaPeople are working with a long-standing client based in Bridgend. Due to continued growth, they now require an Information Technology Support Technician to join their small but busy IT department. You will play a pivotal role in maintaining and supporting their IT systems, and providing technical support with a security first approach to all aspects. Your primary focus will be providing technical assistance to end users, application support, troubleshooting issues, and ensuring smooth operations across the organisation. You will be responsible for ensuring the IT helpdesk queue is always priority and be involved in large area of the IT estate. Essential Skills: Previous experience as a IT Support Technician or 1st line support analyst Strong understanding and knowledge of Windows operating systems, Windows Server and Microsoft 365 Experience with Active directory and Server administration Familiarity with IT helpdesk systems and ticketing management systems Primary Responsibilities: Provide technical support to end-users (approx. 200+) whilst troubleshooting hardware and software issues Ensure IT security standards and compliance are met Assist with all IT projects, such as hardware upgrades, network deployments, and software/cloud migration projects. Escalate complex issues to the wider IT support team Administrating an on-premise Windows environment AD, Group Policy, DNS, DHCP and File servers. Administrating the Microsoft 365 suite in a hybrid environment. Perform routine maintenance tasks, such as system updates. Role overview Information Technology Technician £26,000 - £28,000 depending on experience Bridgend site with 1day hybrid working Applicants must hold British citizenship or hold the ability to acquire SC clearance if needed For more information, please contact Nathan Handley (Recruitment Manager) on (phone number removed) or (url removed)
29/01/2025
Full time
IntaPeople are working with a long-standing client based in Bridgend. Due to continued growth, they now require an Information Technology Support Technician to join their small but busy IT department. You will play a pivotal role in maintaining and supporting their IT systems, and providing technical support with a security first approach to all aspects. Your primary focus will be providing technical assistance to end users, application support, troubleshooting issues, and ensuring smooth operations across the organisation. You will be responsible for ensuring the IT helpdesk queue is always priority and be involved in large area of the IT estate. Essential Skills: Previous experience as a IT Support Technician or 1st line support analyst Strong understanding and knowledge of Windows operating systems, Windows Server and Microsoft 365 Experience with Active directory and Server administration Familiarity with IT helpdesk systems and ticketing management systems Primary Responsibilities: Provide technical support to end-users (approx. 200+) whilst troubleshooting hardware and software issues Ensure IT security standards and compliance are met Assist with all IT projects, such as hardware upgrades, network deployments, and software/cloud migration projects. Escalate complex issues to the wider IT support team Administrating an on-premise Windows environment AD, Group Policy, DNS, DHCP and File servers. Administrating the Microsoft 365 suite in a hybrid environment. Perform routine maintenance tasks, such as system updates. Role overview Information Technology Technician £26,000 - £28,000 depending on experience Bridgend site with 1day hybrid working Applicants must hold British citizenship or hold the ability to acquire SC clearance if needed For more information, please contact Nathan Handley (Recruitment Manager) on (phone number removed) or (url removed)
Gleeson Recruitment Group
Stoke-on-trent, Staffordshire
About the Role: As an IT Infrastructure Support Technician, you will play a key role in supporting system users and maintaining IT infrastructure at our Stoke-On-Trent site and users across the UK remotely. Reporting to the IT Support Manager, you will assist with computer support, troubleshooting, and IT maintenance, from initial customer requests to final resolution. Your expertise will help resolve hardware, networking, operating systems, and application issues while effectively communicating technical solutions to non-technical users. Key Responsibilities: Provide 1st line technical support, monitoring and prioritising user requests via our IT helpdesk system, ensuring tickets are assigned, responded to, and resolved within SLAs. Diagnose and repair software and hardware issues, as well as perform upgrades. Monitor alerts and act as the first response, escalating issues as required. Maintain and monitor backup systems across the business. Assist in the installation and configuration of servers, networking infrastructure, and other IT equipment. Build, rebuild, and configure computers, tablets, and mobile phones. Configure and manage telephony systems. Provide Office 365 support. Collaborate with the broader IT team, including Infrastructure, Software, and Security teams, when required. Your Profile: To succeed in this role, you should have: Proven experience as an IT Infrastructure Support Technician, supporting a large and growing business. Strong knowledge of Windows 7, 10, and 11 Operating Systems, including installation, configuration, and troubleshooting. Experience with Microsoft Office 365 support. Excellent communication and problem-solving skills. A full UK driving licence and a willingness to travel to sites across the UK. Desirable (but not essential) skills: Familiarity with Windows Server, including Active Directory. Knowledge of Linux, VMware, and backup systems (training will be provided if required). What We Offer: In addition to a competitive salary, you will enjoy a range of benefits and the opportunity to build a long-term career with one of the industry's leading employers. Discounted rate on a range of company products. Employee benefits portal with access to exclusive deals and discounts on 100s of high street brands, utilities, eating out and more! Confidential 24/7 wellbeing support. Cycle to Work Scheme. Funded learning and career development opportunities. Company provided Life Assurance policy. Free on site Parking A times 2 contribution pension scheme up to 10% At Gleeson Recruitment Group, we embrace inclusivity and welcome applicants of all backgrounds, experiences, and abilities. We are proud to be a disability confident employer. By applying you will be registered as a candidate with Gleeson Recruitment Limited. Our Privacy Policy is available on our website and explains how we will use your data.
29/01/2025
Full time
About the Role: As an IT Infrastructure Support Technician, you will play a key role in supporting system users and maintaining IT infrastructure at our Stoke-On-Trent site and users across the UK remotely. Reporting to the IT Support Manager, you will assist with computer support, troubleshooting, and IT maintenance, from initial customer requests to final resolution. Your expertise will help resolve hardware, networking, operating systems, and application issues while effectively communicating technical solutions to non-technical users. Key Responsibilities: Provide 1st line technical support, monitoring and prioritising user requests via our IT helpdesk system, ensuring tickets are assigned, responded to, and resolved within SLAs. Diagnose and repair software and hardware issues, as well as perform upgrades. Monitor alerts and act as the first response, escalating issues as required. Maintain and monitor backup systems across the business. Assist in the installation and configuration of servers, networking infrastructure, and other IT equipment. Build, rebuild, and configure computers, tablets, and mobile phones. Configure and manage telephony systems. Provide Office 365 support. Collaborate with the broader IT team, including Infrastructure, Software, and Security teams, when required. Your Profile: To succeed in this role, you should have: Proven experience as an IT Infrastructure Support Technician, supporting a large and growing business. Strong knowledge of Windows 7, 10, and 11 Operating Systems, including installation, configuration, and troubleshooting. Experience with Microsoft Office 365 support. Excellent communication and problem-solving skills. A full UK driving licence and a willingness to travel to sites across the UK. Desirable (but not essential) skills: Familiarity with Windows Server, including Active Directory. Knowledge of Linux, VMware, and backup systems (training will be provided if required). What We Offer: In addition to a competitive salary, you will enjoy a range of benefits and the opportunity to build a long-term career with one of the industry's leading employers. Discounted rate on a range of company products. Employee benefits portal with access to exclusive deals and discounts on 100s of high street brands, utilities, eating out and more! Confidential 24/7 wellbeing support. Cycle to Work Scheme. Funded learning and career development opportunities. Company provided Life Assurance policy. Free on site Parking A times 2 contribution pension scheme up to 10% At Gleeson Recruitment Group, we embrace inclusivity and welcome applicants of all backgrounds, experiences, and abilities. We are proud to be a disability confident employer. By applying you will be registered as a candidate with Gleeson Recruitment Limited. Our Privacy Policy is available on our website and explains how we will use your data.
This role is a maternity cover for 6 months We are seeking a forward-thinking and logical individual to lead our Level 2 & 3 Technical Helpdesk teams. You will oversee the day-to-day management of our technicians, ensuring high service standards and swift resolution of hardware, IT, and software issues for our clients. This role is pivotal in ensuring customer satisfaction, meeting KPIs, and driving continuous improvement within our Technical Helpdesk division. Key Responsibilities Oversee the daily operations of the Level 2 & 3 Technical Helpdesk teams. Mentor and develop technicians using your advanced print and IT expertise. Drive team performance with relevant training programmes and KPIs. Manage complaints and client feedback to maintain customer satisfaction. Support strategic initiatives, process creation, and adherence to business functions. Liaise with internal teams, including senior management, PS teams, and Account Managers. Ensure continual service improvement through process review and benchmarking. Conduct regular 1-to-1 meetings to support technician growth. Prioritise and manage ticket workflows effectively. Produce accurate performance reports to identify areas for improvement. A typical working pattern is Monday to Friday, 08:30 to 17:30, with a one-hour lunch break. This role also offers flexibility to work from home, typically two days per week for a five-day working week. Flexibility: We are committed to supporting a work-life balance and are open to considering flexible working arrangements, including part-time hours or alternative schedules, depending on the role and business needs. These can be discussed during the application process. We encourage applications from individuals with commitments outside of work who are seeking a role that suits their needs. Apogee reserves the right to close this advertisement or withdraw the role at any time, should sufficient applications be received or recruitment needs change. We encourage interested candidates to apply promptly to avoid disappointmen t.
29/01/2025
Full time
This role is a maternity cover for 6 months We are seeking a forward-thinking and logical individual to lead our Level 2 & 3 Technical Helpdesk teams. You will oversee the day-to-day management of our technicians, ensuring high service standards and swift resolution of hardware, IT, and software issues for our clients. This role is pivotal in ensuring customer satisfaction, meeting KPIs, and driving continuous improvement within our Technical Helpdesk division. Key Responsibilities Oversee the daily operations of the Level 2 & 3 Technical Helpdesk teams. Mentor and develop technicians using your advanced print and IT expertise. Drive team performance with relevant training programmes and KPIs. Manage complaints and client feedback to maintain customer satisfaction. Support strategic initiatives, process creation, and adherence to business functions. Liaise with internal teams, including senior management, PS teams, and Account Managers. Ensure continual service improvement through process review and benchmarking. Conduct regular 1-to-1 meetings to support technician growth. Prioritise and manage ticket workflows effectively. Produce accurate performance reports to identify areas for improvement. A typical working pattern is Monday to Friday, 08:30 to 17:30, with a one-hour lunch break. This role also offers flexibility to work from home, typically two days per week for a five-day working week. Flexibility: We are committed to supporting a work-life balance and are open to considering flexible working arrangements, including part-time hours or alternative schedules, depending on the role and business needs. These can be discussed during the application process. We encourage applications from individuals with commitments outside of work who are seeking a role that suits their needs. Apogee reserves the right to close this advertisement or withdraw the role at any time, should sufficient applications be received or recruitment needs change. We encourage interested candidates to apply promptly to avoid disappointmen t.
1st Line Support Technician Location : High Wycombe, Buckinghamshire, HP12 3TD Salary : £25,000 £27,000 per annum + Benefits! Contract : Full time, Permanent Benefits : Company laptop & mobile phone, pension scheme, professional development training We are Ivista Ltd, we are recruiting and we want you! We provide our clients with a unique blend of commercial, creative, and technical expertise, delivering bespoke best-in-class digital signage solutions. We create compelling digital visual experiences that add value to our clients' businesses, managing all of the complexities involved and monitoring their digital signage 24/7! We are now recruiting for a First Line Support Technician to join our team! This role offers an excellent opportunity for an aspiring IT / Audio-Visual professional with a passion for technology and problem-solving who isn t afraid of a hands-on role! As our First Line Support Technician, you will be responsible for: Responding to customer tickets and troubleshooting remotely via our helpdesk system. Completing simple technical tasks such as plugging in, testing and swapping cables, loading software onto media players and preparing equipment for field engineers. Providing technical support and guidance to clients, ensuring issues are resolved efficiently and professionally. Preparing and configuring equipment for engineers before deployment. Maintaining accurate records of support requests and resolutions within our management system. Handling basic networking tasks and assisting with the maintenance of digital signage networks. Collaborating with colleagues to ensure a smooth and efficient helpdesk operation. Your work with us will be varied, and you'll have the opportunity to gain hands-on experience with high-profile clients such as Sky, EE, and The Gym Group. This role is perfect for someone with: A strong interest in IT and audio-visual technology, demonstrated through relevant qualifications, personal projects, or professional experience. A positive, can-do attitude and willingness to "muck in" when required whether it's assisting engineers, preparing equipment, or handling manual tasks. Excellent communication skills and a customer-focused mindset. Some previous experience in a helpdesk environment, or 12 months in an IT support role looking to gain a broader understanding of the full helpdesk journey. A keen interest in developing their technical skills and gaining exposure to a wide range of IT and AV technologies. At Ivista, we pride ourselves on our team spirit no job is too big or small, and everyone contributes to our shared success. If you're looking for a supportive environment to kickstart or develop your IT career, we want to hear from you! If you feel you have the relevant skills and experience necessary to be successful within this role, click on APPLY today, forwarding a recent copy of your CV for consideration in the first instance. No agencies please.
29/01/2025
Full time
1st Line Support Technician Location : High Wycombe, Buckinghamshire, HP12 3TD Salary : £25,000 £27,000 per annum + Benefits! Contract : Full time, Permanent Benefits : Company laptop & mobile phone, pension scheme, professional development training We are Ivista Ltd, we are recruiting and we want you! We provide our clients with a unique blend of commercial, creative, and technical expertise, delivering bespoke best-in-class digital signage solutions. We create compelling digital visual experiences that add value to our clients' businesses, managing all of the complexities involved and monitoring their digital signage 24/7! We are now recruiting for a First Line Support Technician to join our team! This role offers an excellent opportunity for an aspiring IT / Audio-Visual professional with a passion for technology and problem-solving who isn t afraid of a hands-on role! As our First Line Support Technician, you will be responsible for: Responding to customer tickets and troubleshooting remotely via our helpdesk system. Completing simple technical tasks such as plugging in, testing and swapping cables, loading software onto media players and preparing equipment for field engineers. Providing technical support and guidance to clients, ensuring issues are resolved efficiently and professionally. Preparing and configuring equipment for engineers before deployment. Maintaining accurate records of support requests and resolutions within our management system. Handling basic networking tasks and assisting with the maintenance of digital signage networks. Collaborating with colleagues to ensure a smooth and efficient helpdesk operation. Your work with us will be varied, and you'll have the opportunity to gain hands-on experience with high-profile clients such as Sky, EE, and The Gym Group. This role is perfect for someone with: A strong interest in IT and audio-visual technology, demonstrated through relevant qualifications, personal projects, or professional experience. A positive, can-do attitude and willingness to "muck in" when required whether it's assisting engineers, preparing equipment, or handling manual tasks. Excellent communication skills and a customer-focused mindset. Some previous experience in a helpdesk environment, or 12 months in an IT support role looking to gain a broader understanding of the full helpdesk journey. A keen interest in developing their technical skills and gaining exposure to a wide range of IT and AV technologies. At Ivista, we pride ourselves on our team spirit no job is too big or small, and everyone contributes to our shared success. If you're looking for a supportive environment to kickstart or develop your IT career, we want to hear from you! If you feel you have the relevant skills and experience necessary to be successful within this role, click on APPLY today, forwarding a recent copy of your CV for consideration in the first instance. No agencies please.
Stepping Stone Projects
Green Lane, Heywood OL10 1NG, UK
IT Technician Monday - Friday 37.5 hours per week £30,030 - £33,320
The Quadrant, Green Lane, Heywood
This role is Monday to Friday, exact hours to be agreed but to be worked between 8am - 6pm.
Stepping Stone Projects is an established and growing charity providing quality homes and services to help prevent homelessness and transform lives across the North West.
Our support services are aimed at helping our customers develop the skills, knowledge and confidence they need to maintain a stable home and a structured lifestyle before assisting them in the process of securing or retaining permanent independent accommodation.
Whilst the role will be based at our head office in Heywood, the postholder will be required to visit our sites across Manchester and Lancashire to resolve any issues that cannot be dealt with remotely.
The successful applicant will work within a small IT team to support any 1st to 3rd line incidents and service requests. There will be opportunities to be involved with projects working towards the ICT Strategy and Digital Transformation programme.
You will have strong interpersonal skills liaising regularly with both colleagues and external suppliers to resolve any issues. We are looking for someone with excellent technical skills, organisation, administration and the ability to problem-solve.
We would love to hear from you if you can support our charity by:
Working as a key part of the IT Support team to be one of the first points of contact for all incidents and service requests
Maintain and develop the ICT infrastructure including Servers and Networking
New office/site network commissioning as part of continued growth at the charity
Support IT management to improve the IT service by undertaking development and project work in line with ITIL framework principles
Provide training to colleagues and coach junior members of the IT Support team
This is a great opportunity for you to build on your existing skills whilst building you career by developing new ones as this is a wide-ranging role with many exciting opportunities.
If you would like any further information on the role please contact recruitment@stepping-stone.org.uk
If you believe that you can bring something special to this role, then apply now by sending your CV by noon on Monday 29th July to recruitment@stepping-stone.org.uk (though please note due to the fast-moving nature of the current job market we reserve the right to close the position earlier).
We want you to be yourself at Stepping Stone Projects we value everything that makes you unique. We recognise and celebrate your difference and together we make Stepping Stone Projects a special and great place to work.
We are a disability confident employer and we will provide reasonable support to disabled applicants throughout the recruitment process. If you need any support to allow you to make an application then please contact recruitment@stepping-stone.org.uk
12/07/2024
Full time
IT Technician Monday - Friday 37.5 hours per week £30,030 - £33,320
The Quadrant, Green Lane, Heywood
This role is Monday to Friday, exact hours to be agreed but to be worked between 8am - 6pm.
Stepping Stone Projects is an established and growing charity providing quality homes and services to help prevent homelessness and transform lives across the North West.
Our support services are aimed at helping our customers develop the skills, knowledge and confidence they need to maintain a stable home and a structured lifestyle before assisting them in the process of securing or retaining permanent independent accommodation.
Whilst the role will be based at our head office in Heywood, the postholder will be required to visit our sites across Manchester and Lancashire to resolve any issues that cannot be dealt with remotely.
The successful applicant will work within a small IT team to support any 1st to 3rd line incidents and service requests. There will be opportunities to be involved with projects working towards the ICT Strategy and Digital Transformation programme.
You will have strong interpersonal skills liaising regularly with both colleagues and external suppliers to resolve any issues. We are looking for someone with excellent technical skills, organisation, administration and the ability to problem-solve.
We would love to hear from you if you can support our charity by:
Working as a key part of the IT Support team to be one of the first points of contact for all incidents and service requests
Maintain and develop the ICT infrastructure including Servers and Networking
New office/site network commissioning as part of continued growth at the charity
Support IT management to improve the IT service by undertaking development and project work in line with ITIL framework principles
Provide training to colleagues and coach junior members of the IT Support team
This is a great opportunity for you to build on your existing skills whilst building you career by developing new ones as this is a wide-ranging role with many exciting opportunities.
If you would like any further information on the role please contact recruitment@stepping-stone.org.uk
If you believe that you can bring something special to this role, then apply now by sending your CV by noon on Monday 29th July to recruitment@stepping-stone.org.uk (though please note due to the fast-moving nature of the current job market we reserve the right to close the position earlier).
We want you to be yourself at Stepping Stone Projects we value everything that makes you unique. We recognise and celebrate your difference and together we make Stepping Stone Projects a special and great place to work.
We are a disability confident employer and we will provide reasonable support to disabled applicants throughout the recruitment process. If you need any support to allow you to make an application then please contact recruitment@stepping-stone.org.uk
IT Support Technician, 1st / 2nd Line Helpdesk, £28k + bonus Monday to Friday - ***Car Essential due to location*** We are looking for a proactive experienced IT support technician with good excel skills to join a rapidly expanding and exciting company You will be responsible for assisting in the smooth running and manning of the Operations & IT Support Desk 09:00 - 17:30 Monday to Friday, delivering 1st line support to a constantly fast-growing remote user base (approx 200) So as the IT Support Technician what will you be doing ? Installing and configuring computer hardware, software, systems, networks, printers, scanners and other IT equipment Supporting users on both hardware and software applications Providing in person, telephone or online technical support across the company troublshooting, diagnosing and solving hardware and software issues Compiling patient result reports and sending out reports using excel on a daily basis Generating SMS messages through text messaging system or compiling Email messages, advising patients of their status to work Contacting laboritories, chasing outstanding results Administration of test result certificates Sending Patient Registration forms for electronic signature Providing ad-hoc specialist support for development projects So as the IT Support Technician what will you need to have ? Qualifications in IT would be preferable Knowledge of Azure Active Directory and Microsoft Office Admin Center is desired Experience with SQL is advantageous Proficiency in Windows and Microsoft Office 365 Educated to GCSE/A level or equivalent Experience in a similar role with customer/IT support Strong administration skills Good IT knowledge, computer/tech skills Experience with remote desktop applications and help desk software. Ability to change priorities quickly, and the capacity to handle multiple tasks in a fast-paced, fast growing business environment Although you will be based onsite at the Head Office in Windsor there may be a requirement to drive to other sites on occasion. If you would like to be considered for this role, please apply now
01/02/2022
Full time
IT Support Technician, 1st / 2nd Line Helpdesk, £28k + bonus Monday to Friday - ***Car Essential due to location*** We are looking for a proactive experienced IT support technician with good excel skills to join a rapidly expanding and exciting company You will be responsible for assisting in the smooth running and manning of the Operations & IT Support Desk 09:00 - 17:30 Monday to Friday, delivering 1st line support to a constantly fast-growing remote user base (approx 200) So as the IT Support Technician what will you be doing ? Installing and configuring computer hardware, software, systems, networks, printers, scanners and other IT equipment Supporting users on both hardware and software applications Providing in person, telephone or online technical support across the company troublshooting, diagnosing and solving hardware and software issues Compiling patient result reports and sending out reports using excel on a daily basis Generating SMS messages through text messaging system or compiling Email messages, advising patients of their status to work Contacting laboritories, chasing outstanding results Administration of test result certificates Sending Patient Registration forms for electronic signature Providing ad-hoc specialist support for development projects So as the IT Support Technician what will you need to have ? Qualifications in IT would be preferable Knowledge of Azure Active Directory and Microsoft Office Admin Center is desired Experience with SQL is advantageous Proficiency in Windows and Microsoft Office 365 Educated to GCSE/A level or equivalent Experience in a similar role with customer/IT support Strong administration skills Good IT knowledge, computer/tech skills Experience with remote desktop applications and help desk software. Ability to change priorities quickly, and the capacity to handle multiple tasks in a fast-paced, fast growing business environment Although you will be based onsite at the Head Office in Windsor there may be a requirement to drive to other sites on occasion. If you would like to be considered for this role, please apply now
IT Helpdesk Technician - 25k - Hybrid A leading software solutions company based in Cheshire are looking for an enthusiastic and experienced IT Helpdesk Technician to join their team. Please get it touch if you have experience of: *** IT Support *** SQL *** Leasing with customers (B2B) AND HAVE GOOD PEOPLE SKILLS! What you get in return: *** Competitive salary *** Hybrid/Remote work *** To work in a friendly environment Please apply now for immediate consideration for a salary in the range of £25k IT Helpdesk Technician - 25k - Hybrid For more information about Shift F5 and the opportunities we have to offer follow us on Shift F5 Ltd is acting as an Employment Agency in relation to this vacancy.
01/02/2022
Full time
IT Helpdesk Technician - 25k - Hybrid A leading software solutions company based in Cheshire are looking for an enthusiastic and experienced IT Helpdesk Technician to join their team. Please get it touch if you have experience of: *** IT Support *** SQL *** Leasing with customers (B2B) AND HAVE GOOD PEOPLE SKILLS! What you get in return: *** Competitive salary *** Hybrid/Remote work *** To work in a friendly environment Please apply now for immediate consideration for a salary in the range of £25k IT Helpdesk Technician - 25k - Hybrid For more information about Shift F5 and the opportunities we have to offer follow us on Shift F5 Ltd is acting as an Employment Agency in relation to this vacancy.
IT Helpdesk Technician Manchester Up to £25,000 DOE Cordant People are supporting a reputable and well known professional services organisation based in the heart of Manchester, who are seeking an experienced IT Support Desk Assistant to join their growing team. What will you be doing? Delivery of high quality technical support on a range of technologies Hands-on attitude to troubleshooting hardware and application specific issues Responding appropriately to, and effectively resolving or escalating user incidents or queries within strict SLA and KPI time frames (first response and resolution) Take ownership of requests assigned to you and manage them through to resolution Perform administrative tasks (user and server related) Help support and train other team members What is in it for you? An opportunity to work with a reputable, professional organisation Competitive salary up to £25K depending on experience What are we looking for? 2+ years hands-on related IT support experience in a professional services organisation Windows Desktop 7-10, Citrix XenApp/XenDesktop Windows Server 2012 to 2019 Active Directory and Group Policy Use and support of Microsoft Office namely Outlook, Word and Excel including Visual Basic Asset management experience including maintenance and patching Local Area Networking including management of routers and switches Strong customer service ethic with excellent communication and interpersonal skills Does this sound like the role for you? Then APPLY NOW! And one of our consultants will be in touch!
08/01/2022
Full time
IT Helpdesk Technician Manchester Up to £25,000 DOE Cordant People are supporting a reputable and well known professional services organisation based in the heart of Manchester, who are seeking an experienced IT Support Desk Assistant to join their growing team. What will you be doing? Delivery of high quality technical support on a range of technologies Hands-on attitude to troubleshooting hardware and application specific issues Responding appropriately to, and effectively resolving or escalating user incidents or queries within strict SLA and KPI time frames (first response and resolution) Take ownership of requests assigned to you and manage them through to resolution Perform administrative tasks (user and server related) Help support and train other team members What is in it for you? An opportunity to work with a reputable, professional organisation Competitive salary up to £25K depending on experience What are we looking for? 2+ years hands-on related IT support experience in a professional services organisation Windows Desktop 7-10, Citrix XenApp/XenDesktop Windows Server 2012 to 2019 Active Directory and Group Policy Use and support of Microsoft Office namely Outlook, Word and Excel including Visual Basic Asset management experience including maintenance and patching Local Area Networking including management of routers and switches Strong customer service ethic with excellent communication and interpersonal skills Does this sound like the role for you? Then APPLY NOW! And one of our consultants will be in touch!
Trainee IT Technician - No Experience Required Are you looking to kick-start a brand new career in IT? We are recruiting for companies who are looking to employ our IT Technician Traineeship graduates to keep up with their growth. The best part is you will not need any previous experience as full training will be provided. You will also have the reassurance of a job guarantee (18K-£30K) upon completion. We are currently placing over 100 of our graduates into new roles each month. Whether you are working full time, part time or unemployed, this package has the flexibility to be completed at a pace that suits you. The traineeship is broken down into 3 easy steps. Step 1 - Online Training The first step is completing a selection of professional, accredited and industry recognised IT Technician courses by CompTIA, Microsoft and Cisco. The training is delivered via multimedia rich video tutorials, presentations and quizzes through a portal that you study from home. You will also be assigned an expert tutor to help you throughout your training. Step 2 - Practical Training You will gain the practical experience by using our cutting edge Livelabs. Gaining hands-on experience is essential in today's IT industry for both certifications and keeping up to date with new technologies. Theory is often not enough these days, companies require hands on practical experience to make sure you're job ready. Step 3 - Official exams You will then go on to sit the CompTIA A+ exams to give you the official certifications which will be recognised worldwide. The CompTIA A+ is the most commonly asked for certificate in entry level IT roles. Guaranteed Job Placement (Starting salary £18K-£30K) At this point you will have fully completed our IT Technician Traineeship and be ready to start work. Through our range of partnerships throughout the UK with IT organisations, we are able to place you into an entry level IT role within your local area. We can guarantee you a starting salary of between £18-30k, working in either an IT Technician/Desktop Support/First Line Support Role. We guarantee you will be offered a job upon completion or we will refund you 100% of your course fees back. At a one off cost of £690, or 8 monthly payments of £99, this represents a great opportunity to start a rewarding career in IT. Read through the information? Passionate about starting a career in IT? Apply now and one of our friendly advisors will be in touch. Keywords: IT Support, IT Technician, IT Support Technician, Support Engineer, Desktop Support, 1st Line Support, 2nd Line Support, First Line Support, Second Line Support, Trainee IT Technician, Trainee IT Support Technician, Graduate IT, No Experience Required, Helpdesk, IT Trainee, Trainee IT Support, Trainee IT Engineer.
04/11/2021
Full time
Trainee IT Technician - No Experience Required Are you looking to kick-start a brand new career in IT? We are recruiting for companies who are looking to employ our IT Technician Traineeship graduates to keep up with their growth. The best part is you will not need any previous experience as full training will be provided. You will also have the reassurance of a job guarantee (18K-£30K) upon completion. We are currently placing over 100 of our graduates into new roles each month. Whether you are working full time, part time or unemployed, this package has the flexibility to be completed at a pace that suits you. The traineeship is broken down into 3 easy steps. Step 1 - Online Training The first step is completing a selection of professional, accredited and industry recognised IT Technician courses by CompTIA, Microsoft and Cisco. The training is delivered via multimedia rich video tutorials, presentations and quizzes through a portal that you study from home. You will also be assigned an expert tutor to help you throughout your training. Step 2 - Practical Training You will gain the practical experience by using our cutting edge Livelabs. Gaining hands-on experience is essential in today's IT industry for both certifications and keeping up to date with new technologies. Theory is often not enough these days, companies require hands on practical experience to make sure you're job ready. Step 3 - Official exams You will then go on to sit the CompTIA A+ exams to give you the official certifications which will be recognised worldwide. The CompTIA A+ is the most commonly asked for certificate in entry level IT roles. Guaranteed Job Placement (Starting salary £18K-£30K) At this point you will have fully completed our IT Technician Traineeship and be ready to start work. Through our range of partnerships throughout the UK with IT organisations, we are able to place you into an entry level IT role within your local area. We can guarantee you a starting salary of between £18-30k, working in either an IT Technician/Desktop Support/First Line Support Role. We guarantee you will be offered a job upon completion or we will refund you 100% of your course fees back. At a one off cost of £690, or 8 monthly payments of £99, this represents a great opportunity to start a rewarding career in IT. Read through the information? Passionate about starting a career in IT? Apply now and one of our friendly advisors will be in touch. Keywords: IT Support, IT Technician, IT Support Technician, Support Engineer, Desktop Support, 1st Line Support, 2nd Line Support, First Line Support, Second Line Support, Trainee IT Technician, Trainee IT Support Technician, Graduate IT, No Experience Required, Helpdesk, IT Trainee, Trainee IT Support, Trainee IT Engineer.
Trainee IT Technician - No Experience Required Are you looking to kick-start a brand new career in IT? We are recruiting for companies who are looking to employ our IT Technician Traineeship graduates to keep up with their growth. The best part is you will not need any previous experience as full training will be provided. You will also have the reassurance of a job guarantee (18K-£30K) upon completion. We are currently placing over 100 of our graduates into new roles each month. Whether you are working full time, part time or unemployed, this package has the flexibility to be completed at a pace that suits you. The traineeship is broken down into 3 easy steps. Step 1 - Online Training The first step is completing a selection of professional, accredited and industry recognised IT Technician courses by CompTIA, Microsoft and Cisco. The training is delivered via multimedia rich video tutorials, presentations and quizzes through a portal that you study from home. You will also be assigned an expert tutor to help you throughout your training. Step 2 - Practical Training You will gain the practical experience by using our cutting edge Livelabs. Gaining hands-on experience is essential in today's IT industry for both certifications and keeping up to date with new technologies. Theory is often not enough these days, companies require hands on practical experience to make sure you're job ready. Step 3 - Official exams You will then go on to sit the CompTIA A+ exams to give you the official certifications which will be recognised worldwide. The CompTIA A+ is the most commonly asked for certificate in entry level IT roles. Guaranteed Job Placement (Starting salary £18K-£30K) At this point you will have fully completed our IT Technician Traineeship and be ready to start work. Through our range of partnerships throughout the UK with IT organisations, we are able to place you into an entry level IT role within your local area. We can guarantee you a starting salary of between £18-30k, working in either an IT Technician/Desktop Support/First Line Support Role. We guarantee you will be offered a job upon completion or we will refund you 100% of your course fees back. At a one off cost of £690, or 8 monthly payments of £99, this represents a great opportunity to start a rewarding career in IT. Read through the information? Passionate about starting a career in IT? Apply now and one of our friendly advisors will be in touch. Keywords: IT Support, IT Technician, IT Support Technician, Support Engineer, Desktop Support, 1st Line Support, 2nd Line Support, First Line Support, Second Line Support, Trainee IT Technician, Trainee IT Support Technician, Graduate IT, No Experience Required, Helpdesk, IT Trainee, Trainee IT Support, Trainee IT Engineer.
04/11/2021
Full time
Trainee IT Technician - No Experience Required Are you looking to kick-start a brand new career in IT? We are recruiting for companies who are looking to employ our IT Technician Traineeship graduates to keep up with their growth. The best part is you will not need any previous experience as full training will be provided. You will also have the reassurance of a job guarantee (18K-£30K) upon completion. We are currently placing over 100 of our graduates into new roles each month. Whether you are working full time, part time or unemployed, this package has the flexibility to be completed at a pace that suits you. The traineeship is broken down into 3 easy steps. Step 1 - Online Training The first step is completing a selection of professional, accredited and industry recognised IT Technician courses by CompTIA, Microsoft and Cisco. The training is delivered via multimedia rich video tutorials, presentations and quizzes through a portal that you study from home. You will also be assigned an expert tutor to help you throughout your training. Step 2 - Practical Training You will gain the practical experience by using our cutting edge Livelabs. Gaining hands-on experience is essential in today's IT industry for both certifications and keeping up to date with new technologies. Theory is often not enough these days, companies require hands on practical experience to make sure you're job ready. Step 3 - Official exams You will then go on to sit the CompTIA A+ exams to give you the official certifications which will be recognised worldwide. The CompTIA A+ is the most commonly asked for certificate in entry level IT roles. Guaranteed Job Placement (Starting salary £18K-£30K) At this point you will have fully completed our IT Technician Traineeship and be ready to start work. Through our range of partnerships throughout the UK with IT organisations, we are able to place you into an entry level IT role within your local area. We can guarantee you a starting salary of between £18-30k, working in either an IT Technician/Desktop Support/First Line Support Role. We guarantee you will be offered a job upon completion or we will refund you 100% of your course fees back. At a one off cost of £690, or 8 monthly payments of £99, this represents a great opportunity to start a rewarding career in IT. Read through the information? Passionate about starting a career in IT? Apply now and one of our friendly advisors will be in touch. Keywords: IT Support, IT Technician, IT Support Technician, Support Engineer, Desktop Support, 1st Line Support, 2nd Line Support, First Line Support, Second Line Support, Trainee IT Technician, Trainee IT Support Technician, Graduate IT, No Experience Required, Helpdesk, IT Trainee, Trainee IT Support, Trainee IT Engineer.