Acorn Insurance and Financial Services Limited
Liverpool
We are looking for an innovative, broadly experienced all round developer with demonstrable business acumen and team leadership skills, to act as the main technical point to drive forward technical solutions as required for our Private Lines division (Private Car and Commercial Vehicle). Much of this will be web based and / or mobile solutions.
The Technical Lead requires direct working relationships with key business owners, their proxies and project managers responsible for driving forward a particular business division
A successful candidate may be more highly front end or more back end experienced – which is OK, but you must have actively contributed to complex product development solutions with full engagement across multiple areas of technical specialism so is able to fully understand the roles, relationships and dependencies that each of each of these disciplines characterise.
Job Title: Technical Business Lead
Working Hours: 37.5 hours per week, Monday to Friday
Location: Liverpool City Centre, Hybrid working available
Salary: £70,000-£85,000 DOE
What you will be doing:
Developing new and enhancing existing user-facing solutions
Providing technical guidance, decision making and leadership of a delivery team comprising product owners, BA’s, PM’s, front end devs, back end dev, database developers, digital analysts, QA technicians
Ensuring DevOps Epics, pbi’s, tasks, feature flagging, Assurance criteria and all testing strategies align with company standards
Ensuring system are well documented and tested for resilience / failover / auto scaling as specified
Building reusable components and front-end libraries for future use.
Ensuring high quality software product delivery to timescales with reliable estimates and actual effort recorded
Work with multiple internal stakeholders to ensure common understanding of technical approaches to architecture and implementation
Collaborating with all other technical teams proactively and with consideration of priorities and workloads, working collaboratively in a multi disciplinary team to reach team goals
Ensure mandated ‘core systems’ upgrades are appropriately managed
Liaise with 3rd parties as appropriate depending on product requirements
Provide BAU bug handling, hot fix deployment as and when required
Putting security and performance at the heart of all products and processes
What we are looking for:
Capable of advising on modern, secure, technical solutions to achieve product owner goals
Highly proficient in either front end or back end modern technology tooling and coding standards, especially react, react Native, Next JS, C# dot Net, Event driven systems, Azure Devops, SOLID and clean architecture patterns
Ability to understand business requirements and translate them into technical requirements
Backed C#, dotNET, VS Core development
Thorough understanding of front end typescript frameworks and core principles
Solid understanding of modern specifications when developing components.
Experience with the React Material UI Framework and an eye for design and understanding UI/UX practices
Experience working with REST APIs and webhooks
Knowledge of Docker and Docker Compose
Strong development experience in microservice based enterprise architecture, SOLID principles, clean architecture, Azure service Bus, RabbitMQ, Mass transit, MediatR
Knowledge of modern authorization mechanisms, such as JSON Web Token, OAuth etc
Familiarity with modern front-end build pipelines and tools
Understanding of popular front-end development tools such as Yarn, Webpack, Vitjs, StoryBook, Jest, Eslint, Prettier, Husky, etc.
Good awareness of logging and alerting strategies and tooling (e.g. loki/Grafana)
Familiarity with code versioning tools such as Git
Good understanding of Google Adwords, GLCID’s, Tag Manager for tracking conversion
Solid experience of CI/CD pipelines in DevOps
About Acorn Insurance With over 40 years of experience, Acorn Insurance is a specialist provider dedicated to helping individuals secure motor insurance across the UK. We proudly serve more than 50,000 customers, ensuring they find policies that meet their needs and provide the peace of mind that comes with high-quality cover.
At Acorn Insurance, we offer comprehensive training and continuous in-house coaching. You'll receive in-depth, FCA-regulated industry knowledge and all the tools necessary to grow your career with us.
We celebrate diversity and are committed to fostering a culture where everyone feels respected and valued. As a Disability Confident Level 1 and Level 2 employer, we ensure our workplace is accessible and inclusive, encouraging our people to bring their best selves to work every day.
The Acorn Group has been recognised as a Great Place to Work for 2024/5. A record number of employees participated in our survey, overwhelmingly highlighting our welcoming and supportive atmosphere as an excellent place to build a career. We are committed to continuous improvement and have ambitious plans for 2025.
Why Acorn Insurance? Acorn Insurance want to give you more than a job, we want to give you a purpose and a career. So, what can we offer you as an employer? Some of the "your tomorrow" benefits you will receive include: Wellbeing:
Enhanced Annual Leave entitlement starting at 31 days and potentially increasing to 35 days per year depending on grade & length of service (including bank holidays)
Enhanced paternity pay and 16 weeks full maternity pay.
Colleague Assistance programme offers a suite of wellbeing services such as:
6 Free Counselling sessions per year
Unlimited access to a telephone councillor 24/7
Access to a free 4-week programme of cognitive behavioural therapy (CBT) with a trained therapist mentor.
Network of internal qualified mental health first aiders are available to provide support to colleagues.
Financial:
A core level of life assurance with the option to increase cover via salary sacrifice and add your spouse/partner
Ability to access your earnings before payday via Dayforce Wallet.
Company pension scheme
Refer a friend scheme with a £250 bonus for every colleague recommended on passing their probation period.
Access to a flexible benefits platform including an annual flex pot allowance to spend on over 15 benefits of your choice.
Ability to give back. You can opt into donating money to charity to climate positive organisations directly from your salary.
Reward, Recognition and Culture :
Long Service Award paid on 5,10- and 15-years’ service
A reward and recognition hub to celebrate and reward colleagues and peers.
Consistent and engaging company events including company awards, competitions and charity fundraisers.
Budgets for department leaders to use for social and engagement events. Please visit out website to view more of our excellent work benefits!
All roles are subject to DBS and Financial checks, any offer made will be conditional until checks are completed to a satisfactory standard. Unfortunately, due to the length of training and complexity of the role, we can only accept applications from candidates who have at least one year remaining on their (Graduate/ Post study work) visa. Unfortunately, we are unable to provide visa sponsorships. At Acorn, we are committed to creating an inclusive and supportive work environment. We recognise that candidates may have specific needs and are happy to consider reasonable adjustments to the recruitment process and working environment to accommodate individual requirements. Whether it’s modifying equipment, adjusting working hours, or providing additional support, we aim to ensure all employees can perform at their best. If you require any reasonable adjustments, please let us know during the application or interview process, and we will work with you to ensure your needs are met.
25/04/2025
Full time
We are looking for an innovative, broadly experienced all round developer with demonstrable business acumen and team leadership skills, to act as the main technical point to drive forward technical solutions as required for our Private Lines division (Private Car and Commercial Vehicle). Much of this will be web based and / or mobile solutions.
The Technical Lead requires direct working relationships with key business owners, their proxies and project managers responsible for driving forward a particular business division
A successful candidate may be more highly front end or more back end experienced – which is OK, but you must have actively contributed to complex product development solutions with full engagement across multiple areas of technical specialism so is able to fully understand the roles, relationships and dependencies that each of each of these disciplines characterise.
Job Title: Technical Business Lead
Working Hours: 37.5 hours per week, Monday to Friday
Location: Liverpool City Centre, Hybrid working available
Salary: £70,000-£85,000 DOE
What you will be doing:
Developing new and enhancing existing user-facing solutions
Providing technical guidance, decision making and leadership of a delivery team comprising product owners, BA’s, PM’s, front end devs, back end dev, database developers, digital analysts, QA technicians
Ensuring DevOps Epics, pbi’s, tasks, feature flagging, Assurance criteria and all testing strategies align with company standards
Ensuring system are well documented and tested for resilience / failover / auto scaling as specified
Building reusable components and front-end libraries for future use.
Ensuring high quality software product delivery to timescales with reliable estimates and actual effort recorded
Work with multiple internal stakeholders to ensure common understanding of technical approaches to architecture and implementation
Collaborating with all other technical teams proactively and with consideration of priorities and workloads, working collaboratively in a multi disciplinary team to reach team goals
Ensure mandated ‘core systems’ upgrades are appropriately managed
Liaise with 3rd parties as appropriate depending on product requirements
Provide BAU bug handling, hot fix deployment as and when required
Putting security and performance at the heart of all products and processes
What we are looking for:
Capable of advising on modern, secure, technical solutions to achieve product owner goals
Highly proficient in either front end or back end modern technology tooling and coding standards, especially react, react Native, Next JS, C# dot Net, Event driven systems, Azure Devops, SOLID and clean architecture patterns
Ability to understand business requirements and translate them into technical requirements
Backed C#, dotNET, VS Core development
Thorough understanding of front end typescript frameworks and core principles
Solid understanding of modern specifications when developing components.
Experience with the React Material UI Framework and an eye for design and understanding UI/UX practices
Experience working with REST APIs and webhooks
Knowledge of Docker and Docker Compose
Strong development experience in microservice based enterprise architecture, SOLID principles, clean architecture, Azure service Bus, RabbitMQ, Mass transit, MediatR
Knowledge of modern authorization mechanisms, such as JSON Web Token, OAuth etc
Familiarity with modern front-end build pipelines and tools
Understanding of popular front-end development tools such as Yarn, Webpack, Vitjs, StoryBook, Jest, Eslint, Prettier, Husky, etc.
Good awareness of logging and alerting strategies and tooling (e.g. loki/Grafana)
Familiarity with code versioning tools such as Git
Good understanding of Google Adwords, GLCID’s, Tag Manager for tracking conversion
Solid experience of CI/CD pipelines in DevOps
About Acorn Insurance With over 40 years of experience, Acorn Insurance is a specialist provider dedicated to helping individuals secure motor insurance across the UK. We proudly serve more than 50,000 customers, ensuring they find policies that meet their needs and provide the peace of mind that comes with high-quality cover.
At Acorn Insurance, we offer comprehensive training and continuous in-house coaching. You'll receive in-depth, FCA-regulated industry knowledge and all the tools necessary to grow your career with us.
We celebrate diversity and are committed to fostering a culture where everyone feels respected and valued. As a Disability Confident Level 1 and Level 2 employer, we ensure our workplace is accessible and inclusive, encouraging our people to bring their best selves to work every day.
The Acorn Group has been recognised as a Great Place to Work for 2024/5. A record number of employees participated in our survey, overwhelmingly highlighting our welcoming and supportive atmosphere as an excellent place to build a career. We are committed to continuous improvement and have ambitious plans for 2025.
Why Acorn Insurance? Acorn Insurance want to give you more than a job, we want to give you a purpose and a career. So, what can we offer you as an employer? Some of the "your tomorrow" benefits you will receive include: Wellbeing:
Enhanced Annual Leave entitlement starting at 31 days and potentially increasing to 35 days per year depending on grade & length of service (including bank holidays)
Enhanced paternity pay and 16 weeks full maternity pay.
Colleague Assistance programme offers a suite of wellbeing services such as:
6 Free Counselling sessions per year
Unlimited access to a telephone councillor 24/7
Access to a free 4-week programme of cognitive behavioural therapy (CBT) with a trained therapist mentor.
Network of internal qualified mental health first aiders are available to provide support to colleagues.
Financial:
A core level of life assurance with the option to increase cover via salary sacrifice and add your spouse/partner
Ability to access your earnings before payday via Dayforce Wallet.
Company pension scheme
Refer a friend scheme with a £250 bonus for every colleague recommended on passing their probation period.
Access to a flexible benefits platform including an annual flex pot allowance to spend on over 15 benefits of your choice.
Ability to give back. You can opt into donating money to charity to climate positive organisations directly from your salary.
Reward, Recognition and Culture :
Long Service Award paid on 5,10- and 15-years’ service
A reward and recognition hub to celebrate and reward colleagues and peers.
Consistent and engaging company events including company awards, competitions and charity fundraisers.
Budgets for department leaders to use for social and engagement events. Please visit out website to view more of our excellent work benefits!
All roles are subject to DBS and Financial checks, any offer made will be conditional until checks are completed to a satisfactory standard. Unfortunately, due to the length of training and complexity of the role, we can only accept applications from candidates who have at least one year remaining on their (Graduate/ Post study work) visa. Unfortunately, we are unable to provide visa sponsorships. At Acorn, we are committed to creating an inclusive and supportive work environment. We recognise that candidates may have specific needs and are happy to consider reasonable adjustments to the recruitment process and working environment to accommodate individual requirements. Whether it’s modifying equipment, adjusting working hours, or providing additional support, we aim to ensure all employees can perform at their best. If you require any reasonable adjustments, please let us know during the application or interview process, and we will work with you to ensure your needs are met.
Job Title: IT Trainer Location: Sharston, M22 4SN Salary : £30,000 to £35,000 per annum, dependent on experience Job type: Full time, Permanent About Us: Established in 2000, Express Solicitors is an award-winning law firm that deals with personal injury and clinical negligence claims. Based in Manchester, we serve clients nationwide and are currently ranked 64 out of more than 10,000 law firms. We have a 5-star rating on Trustpilot from over 7,000 reviews, which coming from our clients means a lot to us. We are proud of the work we do helping injured people, and this is the core of our business. The Role: We are seeking a proactive and engaging IT Trainer to join our Professional Support Department. The successful candidate will be responsible for the design, delivery, and coordination of IT systems training across the firm, ensuring all staff have the skills and confidence to use our technology effectively. The role will also play a key part in supporting our graduate training scheme and producing high quality, interactive learning resources. Responsibilities : Training Delivery & Design: Design, plan, and deliver IT systems training (including Proclaim and other firm-wide applications) to new starters and existing staff across all levels. Deliver tailored Proclaim training sessions that reflect the needs of different departments and roles. Support and deliver the IT systems element of the firm's graduate and induction training programmes. Develop interactive and engaging eLearning content, including videos, tutorials, simulations, and quick reference guides. Provide 1:1 or small group training to staff requiring additional IT support or refresher sessions. Maintain and regularly update training materials to reflect system changes, upgrades, and best practices. Report regularly to the Digital Learning Manager (or HOD) on training activity, outcomes, and emerging IT training needs. Work collaboratively with the Digital Learning Manager to plan and prioritise upcoming training based on system developments or departmental needs. Work closely with department heads, supervisors, IT, and the Training team to identify training needs and implement solutions that enhance digital capability across the firm. Liaise with the IT department to ensure training aligns with new system releases and process updates. Work with key stakeholders to produce engaging, user-focused learning resources, including guides, walkthroughs, and video content. Evaluate the effectiveness of training sessions and materials, using feedback to drive continuous improvement. Maintain accurate records of attendance, feedback, and manage training data and course tracking through the firm's Learning Management System (LMS). Person Specification: Key Skills & Attributes: Strong presentation, facilitation, and interpersonal skills. Ability to communicate complex IT concepts in a clear and approachable manner Skilled in creating engaging, easy-to-follow learning resources. Highly organised with excellent time management and attention to detail Collaborative and adaptable, with the ability to work effectively with both technical and non-technical teams. Passionate about digital learning, innovation, and continuous improvement. Experience & Qualifications: Experience delivering IT systems training within a professional services or legal environment (essential). Proclaim case management system experience (highly desirable). Experience in instructional design and eLearning creation tools (e.g. Rise 360, Storyline, or similar). Experience supporting graduate or induction programmes (desirable). Knowledge of Microsoft 365 applications and standard legal software e.g. Outlook, Word, Excel, digital dictation tools (essential). Professional training qualification (e.g. PGCE, TAP, CIPD L&D, or similar) is desirable but not essential. Salary & Hours: Salary of £30,000 to £35,000, dependent on experience Our standard working hours are 8:30am to 5:30pm Monday-Thursday and 8:30am to 5pm Friday. Benefits: Hybrid Working - 3/2 hybrid working pattern after probation. 23 Days Holiday - Rising to 26 days, plus bank/public holidays. Extra Holidays - 3 holiday buy backs and an extra day for your birthday after service length requirement. Looking After Your Health - Private medical insurance available after 2 years' service, annual flu jab and Employee Assistance Programme. Looking After Your Well-being - 24/7 onsite Gym, Netball/Football team, 10km Manchester team and more. Work Life / Balance - Active social committee with generous departmental and firm-wide social budget. Recruitment Process: Interviews will be conducted by MS Teams and will include scenario-based questioning. Our employees are our most important asset, we rate skill and ability above all else and our recruitment policy encourages applications from all. Please click APPLY to be redirected to our website to complete your application. Candidates with the relevant experience or job titles of; Support Technician, Front line support, IT Support Engineer, IT Support Analyst, IT Support Specialist, IT Development, Technical Support, IT Trainer, IT Tutor, IT Guide, IT Instructor, Software Trainer, Computer Trainer, Hardware Trainer may also be considered for this role.
12/11/2025
Full time
Job Title: IT Trainer Location: Sharston, M22 4SN Salary : £30,000 to £35,000 per annum, dependent on experience Job type: Full time, Permanent About Us: Established in 2000, Express Solicitors is an award-winning law firm that deals with personal injury and clinical negligence claims. Based in Manchester, we serve clients nationwide and are currently ranked 64 out of more than 10,000 law firms. We have a 5-star rating on Trustpilot from over 7,000 reviews, which coming from our clients means a lot to us. We are proud of the work we do helping injured people, and this is the core of our business. The Role: We are seeking a proactive and engaging IT Trainer to join our Professional Support Department. The successful candidate will be responsible for the design, delivery, and coordination of IT systems training across the firm, ensuring all staff have the skills and confidence to use our technology effectively. The role will also play a key part in supporting our graduate training scheme and producing high quality, interactive learning resources. Responsibilities : Training Delivery & Design: Design, plan, and deliver IT systems training (including Proclaim and other firm-wide applications) to new starters and existing staff across all levels. Deliver tailored Proclaim training sessions that reflect the needs of different departments and roles. Support and deliver the IT systems element of the firm's graduate and induction training programmes. Develop interactive and engaging eLearning content, including videos, tutorials, simulations, and quick reference guides. Provide 1:1 or small group training to staff requiring additional IT support or refresher sessions. Maintain and regularly update training materials to reflect system changes, upgrades, and best practices. Report regularly to the Digital Learning Manager (or HOD) on training activity, outcomes, and emerging IT training needs. Work collaboratively with the Digital Learning Manager to plan and prioritise upcoming training based on system developments or departmental needs. Work closely with department heads, supervisors, IT, and the Training team to identify training needs and implement solutions that enhance digital capability across the firm. Liaise with the IT department to ensure training aligns with new system releases and process updates. Work with key stakeholders to produce engaging, user-focused learning resources, including guides, walkthroughs, and video content. Evaluate the effectiveness of training sessions and materials, using feedback to drive continuous improvement. Maintain accurate records of attendance, feedback, and manage training data and course tracking through the firm's Learning Management System (LMS). Person Specification: Key Skills & Attributes: Strong presentation, facilitation, and interpersonal skills. Ability to communicate complex IT concepts in a clear and approachable manner Skilled in creating engaging, easy-to-follow learning resources. Highly organised with excellent time management and attention to detail Collaborative and adaptable, with the ability to work effectively with both technical and non-technical teams. Passionate about digital learning, innovation, and continuous improvement. Experience & Qualifications: Experience delivering IT systems training within a professional services or legal environment (essential). Proclaim case management system experience (highly desirable). Experience in instructional design and eLearning creation tools (e.g. Rise 360, Storyline, or similar). Experience supporting graduate or induction programmes (desirable). Knowledge of Microsoft 365 applications and standard legal software e.g. Outlook, Word, Excel, digital dictation tools (essential). Professional training qualification (e.g. PGCE, TAP, CIPD L&D, or similar) is desirable but not essential. Salary & Hours: Salary of £30,000 to £35,000, dependent on experience Our standard working hours are 8:30am to 5:30pm Monday-Thursday and 8:30am to 5pm Friday. Benefits: Hybrid Working - 3/2 hybrid working pattern after probation. 23 Days Holiday - Rising to 26 days, plus bank/public holidays. Extra Holidays - 3 holiday buy backs and an extra day for your birthday after service length requirement. Looking After Your Health - Private medical insurance available after 2 years' service, annual flu jab and Employee Assistance Programme. Looking After Your Well-being - 24/7 onsite Gym, Netball/Football team, 10km Manchester team and more. Work Life / Balance - Active social committee with generous departmental and firm-wide social budget. Recruitment Process: Interviews will be conducted by MS Teams and will include scenario-based questioning. Our employees are our most important asset, we rate skill and ability above all else and our recruitment policy encourages applications from all. Please click APPLY to be redirected to our website to complete your application. Candidates with the relevant experience or job titles of; Support Technician, Front line support, IT Support Engineer, IT Support Analyst, IT Support Specialist, IT Development, Technical Support, IT Trainer, IT Tutor, IT Guide, IT Instructor, Software Trainer, Computer Trainer, Hardware Trainer may also be considered for this role.
IT Engineer 35,000 + Training + Progression + Benefits Beccles (Can be located: Norfolk, Suffolk, Norwich, Great Yarmouth, Thetford, Bury St Edmunds, Cambridge, Ipswich) Do you have IT support experience looking to work for a nationally-prestige business offering a technically advanced role coupled with continued training? This is a fantastic opportunity to play a vital role within their companies day-to-day systems and operations. You will have progression opportunities alongside a great benefits package. This highly successful and long-standing company have huge financial backing. This is reinvested into their Tech and Infrastructure to support future growth. You will be based out of a fully equipped and impressive office on a Monday - Friday days basis. You will be responsible for all IT support ranging from Desktop, Hardware, Software and Microsoft package configurations. This position would suit an IT Technician / Engineer or Infrastructure specialist, looking for a stable permanent role, a well-known environment and competitive benefits. The Role: IT Support and Operations for main site. Desktop, Systems and Software Analyst. Monday - Friday office based (37 hours). The Person: IT Background. Technical Support / Technician / Administrator. Commutable to Beccles.
12/11/2025
Full time
IT Engineer 35,000 + Training + Progression + Benefits Beccles (Can be located: Norfolk, Suffolk, Norwich, Great Yarmouth, Thetford, Bury St Edmunds, Cambridge, Ipswich) Do you have IT support experience looking to work for a nationally-prestige business offering a technically advanced role coupled with continued training? This is a fantastic opportunity to play a vital role within their companies day-to-day systems and operations. You will have progression opportunities alongside a great benefits package. This highly successful and long-standing company have huge financial backing. This is reinvested into their Tech and Infrastructure to support future growth. You will be based out of a fully equipped and impressive office on a Monday - Friday days basis. You will be responsible for all IT support ranging from Desktop, Hardware, Software and Microsoft package configurations. This position would suit an IT Technician / Engineer or Infrastructure specialist, looking for a stable permanent role, a well-known environment and competitive benefits. The Role: IT Support and Operations for main site. Desktop, Systems and Software Analyst. Monday - Friday office based (37 hours). The Person: IT Background. Technical Support / Technician / Administrator. Commutable to Beccles.
Job Title: IT Technician - Immediate Start Location: Wirral, Merseyside Start Date: Immediate Contract Type: Full-Time, Term Time Only Are you an enthusiastic and technically minded individual looking to make a difference in education? Do you have the skills to keep school technology running smoothly and support staff and students with their IT needs? We're seeking a proactive IT Technician to join a secondary school in the Wirral with an immediate start available. About the Role: We are looking for a dedicated IT Technician to provide technical support and maintenance across the school's IT systems. Working closely with the Network Manager and teaching staff, you'll ensure the effective operation of hardware, software, and network infrastructure to support high-quality teaching and learning. Key Responsibilities: Provide first-line technical support to staff and students, resolving hardware, software, and network issues Maintain, install, and configure IT equipment including PCs, laptops, printers, and interactive whiteboards Support the management of the school's network systems, user accounts, and data security protocols Assist with maintaining inventory records and ensuring all equipment is kept in good working order Help implement system updates, backups, and cybersecurity measures Collaborate with teaching staff to ensure technology is effectively integrated into classroom practice What We're Looking For: Previous experience in an IT support or technician role (preferably within a school or educational setting) Strong technical knowledge of Windows operating systems, Microsoft 365, and general network maintenance Excellent problem-solving and communication skills A proactive, organised approach with strong attention to detail A valid enhanced DBS (or willingness to apply for one) Desirable (but not essential): Relevant IT qualification (e.g. CompTIA, Microsoft, or Level 3 IT Support) Experience with school MIS systems (e.g. SIMS, Arbor) Knowledge of safeguarding and data protection in an educational context Why Work Through Tradewind? Competitive daily pay rates, paid weekly via PAYE Liverpool's most recommended education agency, with over 700 5-star Google reviews Exclusive access to professional development via The National College Support from a dedicated team of secondary consultants with over 25 years' combined experience Strong partnerships with schools across Wirral and the Liverpool City Region How to Apply: To express your interest or request further information, please click 'apply now' or send your CV and a brief cover letter to (url removed) as soon as possible. We are committed to safeguarding and promoting the welfare of children and expect all staff to share this commitment. All roles are subject to an enhanced DBS check and satisfactory references.
12/11/2025
Seasonal
Job Title: IT Technician - Immediate Start Location: Wirral, Merseyside Start Date: Immediate Contract Type: Full-Time, Term Time Only Are you an enthusiastic and technically minded individual looking to make a difference in education? Do you have the skills to keep school technology running smoothly and support staff and students with their IT needs? We're seeking a proactive IT Technician to join a secondary school in the Wirral with an immediate start available. About the Role: We are looking for a dedicated IT Technician to provide technical support and maintenance across the school's IT systems. Working closely with the Network Manager and teaching staff, you'll ensure the effective operation of hardware, software, and network infrastructure to support high-quality teaching and learning. Key Responsibilities: Provide first-line technical support to staff and students, resolving hardware, software, and network issues Maintain, install, and configure IT equipment including PCs, laptops, printers, and interactive whiteboards Support the management of the school's network systems, user accounts, and data security protocols Assist with maintaining inventory records and ensuring all equipment is kept in good working order Help implement system updates, backups, and cybersecurity measures Collaborate with teaching staff to ensure technology is effectively integrated into classroom practice What We're Looking For: Previous experience in an IT support or technician role (preferably within a school or educational setting) Strong technical knowledge of Windows operating systems, Microsoft 365, and general network maintenance Excellent problem-solving and communication skills A proactive, organised approach with strong attention to detail A valid enhanced DBS (or willingness to apply for one) Desirable (but not essential): Relevant IT qualification (e.g. CompTIA, Microsoft, or Level 3 IT Support) Experience with school MIS systems (e.g. SIMS, Arbor) Knowledge of safeguarding and data protection in an educational context Why Work Through Tradewind? Competitive daily pay rates, paid weekly via PAYE Liverpool's most recommended education agency, with over 700 5-star Google reviews Exclusive access to professional development via The National College Support from a dedicated team of secondary consultants with over 25 years' combined experience Strong partnerships with schools across Wirral and the Liverpool City Region How to Apply: To express your interest or request further information, please click 'apply now' or send your CV and a brief cover letter to (url removed) as soon as possible. We are committed to safeguarding and promoting the welfare of children and expect all staff to share this commitment. All roles are subject to an enhanced DBS check and satisfactory references.
We're a well-established technology partner with a proven record of delivering exceptional IT solutions and services to businesses across the UK. Over the past 15 years, we've built a reputation for innovation, reliability, and long-term client relationships - and we're continuing to grow rapidly. Our team of around 150 specialists spans infrastructure, cloud, data, and security, all united by a shared passion for helping customers achieve more through technology. With a comprehensive suite of managed and professional services, we enable organisations to modernise, secure, and scale their IT operations. If you're looking for a progressive environment where leadership, collaboration, and technical excellence are valued, this is the place for you. We are looking for a new Service Desk Manager to lead our busy team that provide IT support to a host of leisure venues and outlets. This role is a career-defining opportunity for a dynamic leader who thrives in fast-paced environments and excels at inspiring high-performing teams to deliver exceptional results. Key Responsibilities Lead and inspire the Service Desk Team to deliver outstanding support experiences, fostering a culture of leisure-focused service excellence and continuous enhancement Oversee smooth onboarding of new leisure clients onto the Service Desk platform, ensuring zero disruption to their operations Provide direct line management to technical staff and team leads, conducting regular one-to-ones, performance reviews, capability development and career progression planning Monitor, analyse and enhance critical Service Desk metrics including ticket patterns, first-contact resolution rates, SLA compliance, response times, queue times, resolution speeds and guest satisfaction scores Ensure daily KPI targets are consistently achieved by Team Leaders and technical personnel, covering time tracking, ticket handling volumes and customer satisfaction ratings Take direct ownership of Priority 1 incidents, coordinating swift resolution whilst maintaining constant customer communication and meeting both SLA commitments and client expectations Collaborate with Project teams to ensure seamless handover of implementations to ongoing support operations Establish comprehensive communication channels, training programmes and support documentation Lead recruitment efforts to build and maintain an effective service desk team Represent the service desk at important customer review meetings Provide proactive reporting to senior leadership on service desk performance, achievements and areas requiring focus Execute continuous improvement initiatives as directed by senior management Cultivate strong, trust-based partnerships with hospitality clients who operate in demanding, 24/7 environments Drive innovation within the Service Department to enhance processes and elevate the customer experience, understanding the unique pressures of leisure environments Streamline ticket handling to minimise back-and-forth interactions between customers and technicians Promote knowledge base adoption and contribution across all support teams Improve SLA performance by reducing average resolution times and enhancing both fix and response metrics Essential Skills and Experience Proven Service Desk Manager background with demonstrable success in elevating support quality Strong grasp of ITIL frameworks with practical application skills that enhance service delivery and team effectiveness Comprehensive knowledge of IT solutions and services, with ability to explain technical concepts clearly to non-technical professionals Hands-on 2nd line IT support experience Ideally, experience supporting leisure sector clients and understanding the industry's unique operational demands, 24/7 requirements, and time-sensitive nature
12/11/2025
Full time
We're a well-established technology partner with a proven record of delivering exceptional IT solutions and services to businesses across the UK. Over the past 15 years, we've built a reputation for innovation, reliability, and long-term client relationships - and we're continuing to grow rapidly. Our team of around 150 specialists spans infrastructure, cloud, data, and security, all united by a shared passion for helping customers achieve more through technology. With a comprehensive suite of managed and professional services, we enable organisations to modernise, secure, and scale their IT operations. If you're looking for a progressive environment where leadership, collaboration, and technical excellence are valued, this is the place for you. We are looking for a new Service Desk Manager to lead our busy team that provide IT support to a host of leisure venues and outlets. This role is a career-defining opportunity for a dynamic leader who thrives in fast-paced environments and excels at inspiring high-performing teams to deliver exceptional results. Key Responsibilities Lead and inspire the Service Desk Team to deliver outstanding support experiences, fostering a culture of leisure-focused service excellence and continuous enhancement Oversee smooth onboarding of new leisure clients onto the Service Desk platform, ensuring zero disruption to their operations Provide direct line management to technical staff and team leads, conducting regular one-to-ones, performance reviews, capability development and career progression planning Monitor, analyse and enhance critical Service Desk metrics including ticket patterns, first-contact resolution rates, SLA compliance, response times, queue times, resolution speeds and guest satisfaction scores Ensure daily KPI targets are consistently achieved by Team Leaders and technical personnel, covering time tracking, ticket handling volumes and customer satisfaction ratings Take direct ownership of Priority 1 incidents, coordinating swift resolution whilst maintaining constant customer communication and meeting both SLA commitments and client expectations Collaborate with Project teams to ensure seamless handover of implementations to ongoing support operations Establish comprehensive communication channels, training programmes and support documentation Lead recruitment efforts to build and maintain an effective service desk team Represent the service desk at important customer review meetings Provide proactive reporting to senior leadership on service desk performance, achievements and areas requiring focus Execute continuous improvement initiatives as directed by senior management Cultivate strong, trust-based partnerships with hospitality clients who operate in demanding, 24/7 environments Drive innovation within the Service Department to enhance processes and elevate the customer experience, understanding the unique pressures of leisure environments Streamline ticket handling to minimise back-and-forth interactions between customers and technicians Promote knowledge base adoption and contribution across all support teams Improve SLA performance by reducing average resolution times and enhancing both fix and response metrics Essential Skills and Experience Proven Service Desk Manager background with demonstrable success in elevating support quality Strong grasp of ITIL frameworks with practical application skills that enhance service delivery and team effectiveness Comprehensive knowledge of IT solutions and services, with ability to explain technical concepts clearly to non-technical professionals Hands-on 2nd line IT support experience Ideally, experience supporting leisure sector clients and understanding the industry's unique operational demands, 24/7 requirements, and time-sensitive nature
IT Engineer £35,000 + Training + Progression + Benefits Beccles (Can be located: Norfolk, Suffolk, Norwich, Great Yarmouth, Thetford, Bury St Edmunds, Cambridge, Ipswich) Do you have IT support experience looking to work for a nationally-prestige business offering a technically advanced role coupled with continued training?This is a fantastic opportunity to play a vital role within their companies day-to-day systems and operations. You will have progression opportunities alongside a great benefits package.This highly successful and long-standing company have huge financial backing. This is reinvested into their Tech and Infrastructure to support future growth.You will be based out of a fully equipped and impressive office on a Monday - Friday days basis. You will be responsible for all IT support ranging from Desktop, Hardware, Software and Microsoft package configurations.This position would suit an IT Technician / Engineer or Infrastructure specialist, looking for a stable permanent role, a well-known environment and competitive benefits. The Role: IT Support and Operations for main site. Desktop, Systems and Software Analyst. Monday - Friday office based (37 hours). The Person: IT Background. Technical Support / Technician / Administrator. Commutable to Beccles.
12/11/2025
Full time
IT Engineer £35,000 + Training + Progression + Benefits Beccles (Can be located: Norfolk, Suffolk, Norwich, Great Yarmouth, Thetford, Bury St Edmunds, Cambridge, Ipswich) Do you have IT support experience looking to work for a nationally-prestige business offering a technically advanced role coupled with continued training?This is a fantastic opportunity to play a vital role within their companies day-to-day systems and operations. You will have progression opportunities alongside a great benefits package.This highly successful and long-standing company have huge financial backing. This is reinvested into their Tech and Infrastructure to support future growth.You will be based out of a fully equipped and impressive office on a Monday - Friday days basis. You will be responsible for all IT support ranging from Desktop, Hardware, Software and Microsoft package configurations.This position would suit an IT Technician / Engineer or Infrastructure specialist, looking for a stable permanent role, a well-known environment and competitive benefits. The Role: IT Support and Operations for main site. Desktop, Systems and Software Analyst. Monday - Friday office based (37 hours). The Person: IT Background. Technical Support / Technician / Administrator. Commutable to Beccles.
Employer description: Whitburn Church of England Academy is a co-educational secondary school and sixth form in Whitburn, Tyne and Wear. Guided by its Christian values and the motto "Excellence for All," the academy focuses on developing students academically, spiritually, and personally. Led by Principal John Crowe, it is known for strong exam results, a broad curriculum, and a welcoming community that encourages every student to thrive. Responsibilities: The provision of an efficient and high quality technical support service to the school, working under the direction of the ICT Technician, but exercising initiative as appropriate. To act as a member of a team addressing a range of ICT related problems and developments as they arise across the school. Resolve problems related to computers and audio visual equipment to ensure the smooth delivery of teaching and learning, administration, and other functions within the school. Helping to promote and maintain an orderly, welcoming, healthy, safe and effective working environment. Helping to repair and maintain equipment as necessary. Liaising with OneITSS and other external agencies to ensure smooth operation of equipment and networks. Helping ensure that all of the PCs, interactive whiteboard and other ICT based equipment are in working order through regular checks as directed. Supporting audio visual equipment needs for events such as assemblies open evening etc Supporting with resolution of networking and cloud services issues as directed Setting up, installing and upgrading hardware as required. Carrying out tasks allocated via the fault log. Assisting with any ICT related enquiries, including those reported via the help desk telephone. Assist with security and access control including user account operations Assist with the production and maintenance of a database for the ICT equipment inventory. Desirable skills: ICT literate. Teamwork. Communication skills. Interest in learning. Entry requirements: 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject GCSE Maths and English (or equivalents) at grades 3+ (D or above) Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme. If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. For more information please visit the UK ENIC website. Working hours: 37 hours per week. Benefits: Generous holiday. Wellbeing support. Opportunity to learn and develop. Future prospects: 90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average. About QA: Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 50,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed. Interested? Apply now! Please be advised that this advert may close prior to the closing date stated above if a high number of applications are received. If you are interested in this vacancy please apply below as soon as possible.
12/11/2025
Full time
Employer description: Whitburn Church of England Academy is a co-educational secondary school and sixth form in Whitburn, Tyne and Wear. Guided by its Christian values and the motto "Excellence for All," the academy focuses on developing students academically, spiritually, and personally. Led by Principal John Crowe, it is known for strong exam results, a broad curriculum, and a welcoming community that encourages every student to thrive. Responsibilities: The provision of an efficient and high quality technical support service to the school, working under the direction of the ICT Technician, but exercising initiative as appropriate. To act as a member of a team addressing a range of ICT related problems and developments as they arise across the school. Resolve problems related to computers and audio visual equipment to ensure the smooth delivery of teaching and learning, administration, and other functions within the school. Helping to promote and maintain an orderly, welcoming, healthy, safe and effective working environment. Helping to repair and maintain equipment as necessary. Liaising with OneITSS and other external agencies to ensure smooth operation of equipment and networks. Helping ensure that all of the PCs, interactive whiteboard and other ICT based equipment are in working order through regular checks as directed. Supporting audio visual equipment needs for events such as assemblies open evening etc Supporting with resolution of networking and cloud services issues as directed Setting up, installing and upgrading hardware as required. Carrying out tasks allocated via the fault log. Assisting with any ICT related enquiries, including those reported via the help desk telephone. Assist with security and access control including user account operations Assist with the production and maintenance of a database for the ICT equipment inventory. Desirable skills: ICT literate. Teamwork. Communication skills. Interest in learning. Entry requirements: 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject GCSE Maths and English (or equivalents) at grades 3+ (D or above) Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme. If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. For more information please visit the UK ENIC website. Working hours: 37 hours per week. Benefits: Generous holiday. Wellbeing support. Opportunity to learn and develop. Future prospects: 90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average. About QA: Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 50,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed. Interested? Apply now! Please be advised that this advert may close prior to the closing date stated above if a high number of applications are received. If you are interested in this vacancy please apply below as soon as possible.
IT Support Specialist (macOS & Windows) - Growing but close-knit and friendly Managed Services Provider (MSP) Location: London-based, office based Salary: £34,000-£37,000 per year + Bonus + BenefitsWe're looking for a motivated IT Support Specialist who thrives in a dynamic MSP environment and enjoys helping clients make the most of their technology. You'll work with a mix of macOS and Windows systems, providing both remote and on-site support while developing your technical skills and contributing to exciting projects. What You'll Be Doing As part of the technical support team, you'll be one of the first points of contact for clients who need help with their IT systems. Your role will include: Providing responsive 1st and 2nd line support across Windows and macOS environments via phone, email, and remote tools. Managing and resolving issues with networks, software, and hardware efficiently and professionally. Setting up and configuring desktops, laptops, and software for end users. Visiting client sites to deliver hands-on troubleshooting and maintenance. Taking part in IT projects such as installations, migrations, and upgrades. Documenting all work accurately within the ticketing system and knowledge base. Collaborating with senior technicians to resolve complex issues and deliver high-quality service. Continuously learning new tools, systems, and processes to keep your technical edge sharp. What We're Looking For Essential Background: Around 3+ years' experience in a technical support or helpdesk role. Confident supporting both macOS and Windows environments. Strong troubleshooting skills covering hardware, software, and network issues. Practical knowledge of Microsoft 365 or Google Workspace administration. Experience with Active Directory / Azure AD . Desirable Skills: Familiarity with network infrastructure (firewalls, switches, access points). Ability to write clear, concise technical documentation. Prior experience working within a Managed Services Provider (MSP) environment. You'll Fit Right In If You're: Customer-focused: You communicate clearly and calmly, no matter who's on the other end of the call. Professional and reliable: You take pride in your work and how you represent the company. Detail-driven: You enjoy finding the root cause of issues and getting things right the first time. Curious and eager to learn: You keep up with new technologies and enjoy sharing your knowledge. Collaborative: You're always ready to help your teammates and celebrate shared success. What's on Offer Salary: £34,000-£37,000 (depending on experience) Bonus: Annual discretionary performance bonus Holidays: 28 days (including bank holidays) + an extra 3 days over Christmas and New Year Cycle to Work scheme A supportive, growth-oriented team environment with real opportunities to advance your skills and career. Eligo Recruitment is acting as an Employment Business in relation to this vacancy. Eligo is proud to be an equal opportunity employer dedicated to fostering diversity and creating an inclusive and equitable environment for employees and applicants. We actively celebrate and embrace differences, including but not limited to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran status, and disability. We encourage applications from individuals of all backgrounds and experiences and all will be considered for employment without discrimination. At Eligo Recruitment diversity, equity and inclusion is integral to achieving our mission to ensure every workplace reflects the richness of human diversity.
12/11/2025
Full time
IT Support Specialist (macOS & Windows) - Growing but close-knit and friendly Managed Services Provider (MSP) Location: London-based, office based Salary: £34,000-£37,000 per year + Bonus + BenefitsWe're looking for a motivated IT Support Specialist who thrives in a dynamic MSP environment and enjoys helping clients make the most of their technology. You'll work with a mix of macOS and Windows systems, providing both remote and on-site support while developing your technical skills and contributing to exciting projects. What You'll Be Doing As part of the technical support team, you'll be one of the first points of contact for clients who need help with their IT systems. Your role will include: Providing responsive 1st and 2nd line support across Windows and macOS environments via phone, email, and remote tools. Managing and resolving issues with networks, software, and hardware efficiently and professionally. Setting up and configuring desktops, laptops, and software for end users. Visiting client sites to deliver hands-on troubleshooting and maintenance. Taking part in IT projects such as installations, migrations, and upgrades. Documenting all work accurately within the ticketing system and knowledge base. Collaborating with senior technicians to resolve complex issues and deliver high-quality service. Continuously learning new tools, systems, and processes to keep your technical edge sharp. What We're Looking For Essential Background: Around 3+ years' experience in a technical support or helpdesk role. Confident supporting both macOS and Windows environments. Strong troubleshooting skills covering hardware, software, and network issues. Practical knowledge of Microsoft 365 or Google Workspace administration. Experience with Active Directory / Azure AD . Desirable Skills: Familiarity with network infrastructure (firewalls, switches, access points). Ability to write clear, concise technical documentation. Prior experience working within a Managed Services Provider (MSP) environment. You'll Fit Right In If You're: Customer-focused: You communicate clearly and calmly, no matter who's on the other end of the call. Professional and reliable: You take pride in your work and how you represent the company. Detail-driven: You enjoy finding the root cause of issues and getting things right the first time. Curious and eager to learn: You keep up with new technologies and enjoy sharing your knowledge. Collaborative: You're always ready to help your teammates and celebrate shared success. What's on Offer Salary: £34,000-£37,000 (depending on experience) Bonus: Annual discretionary performance bonus Holidays: 28 days (including bank holidays) + an extra 3 days over Christmas and New Year Cycle to Work scheme A supportive, growth-oriented team environment with real opportunities to advance your skills and career. Eligo Recruitment is acting as an Employment Business in relation to this vacancy. Eligo is proud to be an equal opportunity employer dedicated to fostering diversity and creating an inclusive and equitable environment for employees and applicants. We actively celebrate and embrace differences, including but not limited to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran status, and disability. We encourage applications from individuals of all backgrounds and experiences and all will be considered for employment without discrimination. At Eligo Recruitment diversity, equity and inclusion is integral to achieving our mission to ensure every workplace reflects the richness of human diversity.
Recruit4staff are representing an established construction and engineering business in their search for a ICT Support Technician to work in Swindon Job Details: Pay: £35,000 per annum Hours of Work: Monday to Friday, Days role Duration: Permanent Benefits: Enhanced pension, 25 days + bank holidays Job Role: As an ICT Support Technician , you will be responsible for supporting and maintaining in-house computer systems, workstations, and peripherals. You'll handle 1st and 2nd line issues, ensuring systems are running optimally across software, hardware, and network environments. This includes troubleshooting incidents, managing user accounts, overseeing business systems, and assisting with onboarding/offboarding processes. You'll also support ICT projects, monitor security, liaise with third parties, and provide user training where needed. Essential Skills, Experience, or Qualifications: Proven experience in 1st and 2nd line ICT support, including troubleshooting hardware, software, and network issues Prior experience in IT support within a corporate or multi-site environment Strong working knowledge of Windows OS, Microsoft 365, and business applications Skilled in managing user accounts, permissions, and profiles Experience using helpdesk/ticketing systems for tracking incidents Advantageous Skills, Experience, or Qualifications Relevant ICT qualification (e.g., CompTIA A+, Microsoft Certified, or equivalent experience) Commutable From: Swindon, Gloucester, Oxford, Bristol, Reading, Southampton, Cardiff, London Similar Job Titles: IT Support Technician, IT Technician, Technical Support Technician, IT Helpdesk Technician, ICT Technician, IT Support Engineer, Desktop Support Technician, Service Desk Technician, IT Support Analyst, Technical Support Engineer, Helpdesk Analyst, Field IT Technician, Network Support Technician For further information about this and other positions please apply now. This vacancy is being advertised on behalf of Recruit4staff who are operating as a recruitment agency, agent, agencies, employment agency or employment business.
12/11/2025
Full time
Recruit4staff are representing an established construction and engineering business in their search for a ICT Support Technician to work in Swindon Job Details: Pay: £35,000 per annum Hours of Work: Monday to Friday, Days role Duration: Permanent Benefits: Enhanced pension, 25 days + bank holidays Job Role: As an ICT Support Technician , you will be responsible for supporting and maintaining in-house computer systems, workstations, and peripherals. You'll handle 1st and 2nd line issues, ensuring systems are running optimally across software, hardware, and network environments. This includes troubleshooting incidents, managing user accounts, overseeing business systems, and assisting with onboarding/offboarding processes. You'll also support ICT projects, monitor security, liaise with third parties, and provide user training where needed. Essential Skills, Experience, or Qualifications: Proven experience in 1st and 2nd line ICT support, including troubleshooting hardware, software, and network issues Prior experience in IT support within a corporate or multi-site environment Strong working knowledge of Windows OS, Microsoft 365, and business applications Skilled in managing user accounts, permissions, and profiles Experience using helpdesk/ticketing systems for tracking incidents Advantageous Skills, Experience, or Qualifications Relevant ICT qualification (e.g., CompTIA A+, Microsoft Certified, or equivalent experience) Commutable From: Swindon, Gloucester, Oxford, Bristol, Reading, Southampton, Cardiff, London Similar Job Titles: IT Support Technician, IT Technician, Technical Support Technician, IT Helpdesk Technician, ICT Technician, IT Support Engineer, Desktop Support Technician, Service Desk Technician, IT Support Analyst, Technical Support Engineer, Helpdesk Analyst, Field IT Technician, Network Support Technician For further information about this and other positions please apply now. This vacancy is being advertised on behalf of Recruit4staff who are operating as a recruitment agency, agent, agencies, employment agency or employment business.
Job Title: IT Trainer Location: Sharston, M22 4SN Salary : £30,000 to £35,000 per annum, dependent on experience Job type: Full time, Permanent About Us: Established in 2000, Express Solicitors is an award-winning law firm that deals with personal injury and clinical negligence claims. Based in Manchester, we serve clients nationwide and are currently ranked 64 out of more than 10,000 law firms. We have a 5-star rating on Trustpilot from over 7,000 reviews, which coming from our clients means a lot to us. We are proud of the work we do helping injured people, and this is the core of our business. The Role: We are seeking a proactive and engaging IT Trainer to join our Professional Support Department. The successful candidate will be responsible for the design, delivery, and coordination of IT systems training across the firm, ensuring all staff have the skills and confidence to use our technology effectively. The role will also play a key part in supporting our graduate training scheme and producing high quality, interactive learning resources. Responsibilities : Training Delivery & Design: Design, plan, and deliver IT systems training (including Proclaim and other firm-wide applications) to new starters and existing staff across all levels. Deliver tailored Proclaim training sessions that reflect the needs of different departments and roles. Support and deliver the IT systems element of the firm's graduate and induction training programmes. Develop interactive and engaging eLearning content, including videos, tutorials, simulations, and quick reference guides. Provide 1:1 or small group training to staff requiring additional IT support or refresher sessions. Maintain and regularly update training materials to reflect system changes, upgrades, and best practices. Report regularly to the Digital Learning Manager (or HOD) on training activity, outcomes, and emerging IT training needs. Work collaboratively with the Digital Learning Manager to plan and prioritise upcoming training based on system developments or departmental needs. Work closely with department heads, supervisors, IT, and the Training team to identify training needs and implement solutions that enhance digital capability across the firm. Liaise with the IT department to ensure training aligns with new system releases and process updates. Work with key stakeholders to produce engaging, user-focused learning resources, including guides, walkthroughs, and video content. Evaluate the effectiveness of training sessions and materials, using feedback to drive continuous improvement. Maintain accurate records of attendance, feedback, and manage training data and course tracking through the firm's Learning Management System (LMS). Person Specification: Key Skills & Attributes: Strong presentation, facilitation, and interpersonal skills. Ability to communicate complex IT concepts in a clear and approachable manner Skilled in creating engaging, easy-to-follow learning resources. Highly organised with excellent time management and attention to detail Collaborative and adaptable, with the ability to work effectively with both technical and non-technical teams. Passionate about digital learning, innovation, and continuous improvement. Experience & Qualifications: Experience delivering IT systems training within a professional services or legal environment (essential). Proclaim case management system experience (highly desirable). Experience in instructional design and eLearning creation tools (e.g. Rise 360, Storyline, or similar). Experience supporting graduate or induction programmes (desirable). Knowledge of Microsoft 365 applications and standard legal software e.g. Outlook, Word, Excel, digital dictation tools (essential). Professional training qualification (e.g. PGCE, TAP, CIPD L&D, or similar) is desirable but not essential. Salary & Hours: Salary of £30,000 to £35,000, dependent on experience Our standard working hours are 8:30am to 5:30pm Monday-Thursday and 8:30am to 5pm Friday. Benefits: Hybrid Working - 3/2 hybrid working pattern after probation. 23 Days Holiday - Rising to 26 days, plus bank/public holidays. Extra Holidays - 3 holiday buy backs and an extra day for your birthday after service length requirement. Looking After Your Health - Private medical insurance available after 2 years' service, annual flu jab and Employee Assistance Programme. Looking After Your Well-being - 24/7 onsite Gym, Netball/Football team, 10km Manchester team and more. Work Life / Balance - Active social committee with generous departmental and firm-wide social budget. Recruitment Process: Interviews will be conducted by MS Teams and will include scenario-based questioning. Our employees are our most important asset, we rate skill and ability above all else and our recruitment policy encourages applications from all. Please click APPLY to be redirected to our website to complete your application. Candidates with the relevant experience or job titles of; Support Technician, Front line support, IT Support Engineer, IT Support Analyst, IT Support Specialist, IT Development, Technical Support, IT Trainer, IT Tutor, IT Guide, IT Instructor, Software Trainer, Computer Trainer, Hardware Trainer may also be considered for this role.
12/11/2025
Full time
Job Title: IT Trainer Location: Sharston, M22 4SN Salary : £30,000 to £35,000 per annum, dependent on experience Job type: Full time, Permanent About Us: Established in 2000, Express Solicitors is an award-winning law firm that deals with personal injury and clinical negligence claims. Based in Manchester, we serve clients nationwide and are currently ranked 64 out of more than 10,000 law firms. We have a 5-star rating on Trustpilot from over 7,000 reviews, which coming from our clients means a lot to us. We are proud of the work we do helping injured people, and this is the core of our business. The Role: We are seeking a proactive and engaging IT Trainer to join our Professional Support Department. The successful candidate will be responsible for the design, delivery, and coordination of IT systems training across the firm, ensuring all staff have the skills and confidence to use our technology effectively. The role will also play a key part in supporting our graduate training scheme and producing high quality, interactive learning resources. Responsibilities : Training Delivery & Design: Design, plan, and deliver IT systems training (including Proclaim and other firm-wide applications) to new starters and existing staff across all levels. Deliver tailored Proclaim training sessions that reflect the needs of different departments and roles. Support and deliver the IT systems element of the firm's graduate and induction training programmes. Develop interactive and engaging eLearning content, including videos, tutorials, simulations, and quick reference guides. Provide 1:1 or small group training to staff requiring additional IT support or refresher sessions. Maintain and regularly update training materials to reflect system changes, upgrades, and best practices. Report regularly to the Digital Learning Manager (or HOD) on training activity, outcomes, and emerging IT training needs. Work collaboratively with the Digital Learning Manager to plan and prioritise upcoming training based on system developments or departmental needs. Work closely with department heads, supervisors, IT, and the Training team to identify training needs and implement solutions that enhance digital capability across the firm. Liaise with the IT department to ensure training aligns with new system releases and process updates. Work with key stakeholders to produce engaging, user-focused learning resources, including guides, walkthroughs, and video content. Evaluate the effectiveness of training sessions and materials, using feedback to drive continuous improvement. Maintain accurate records of attendance, feedback, and manage training data and course tracking through the firm's Learning Management System (LMS). Person Specification: Key Skills & Attributes: Strong presentation, facilitation, and interpersonal skills. Ability to communicate complex IT concepts in a clear and approachable manner Skilled in creating engaging, easy-to-follow learning resources. Highly organised with excellent time management and attention to detail Collaborative and adaptable, with the ability to work effectively with both technical and non-technical teams. Passionate about digital learning, innovation, and continuous improvement. Experience & Qualifications: Experience delivering IT systems training within a professional services or legal environment (essential). Proclaim case management system experience (highly desirable). Experience in instructional design and eLearning creation tools (e.g. Rise 360, Storyline, or similar). Experience supporting graduate or induction programmes (desirable). Knowledge of Microsoft 365 applications and standard legal software e.g. Outlook, Word, Excel, digital dictation tools (essential). Professional training qualification (e.g. PGCE, TAP, CIPD L&D, or similar) is desirable but not essential. Salary & Hours: Salary of £30,000 to £35,000, dependent on experience Our standard working hours are 8:30am to 5:30pm Monday-Thursday and 8:30am to 5pm Friday. Benefits: Hybrid Working - 3/2 hybrid working pattern after probation. 23 Days Holiday - Rising to 26 days, plus bank/public holidays. Extra Holidays - 3 holiday buy backs and an extra day for your birthday after service length requirement. Looking After Your Health - Private medical insurance available after 2 years' service, annual flu jab and Employee Assistance Programme. Looking After Your Well-being - 24/7 onsite Gym, Netball/Football team, 10km Manchester team and more. Work Life / Balance - Active social committee with generous departmental and firm-wide social budget. Recruitment Process: Interviews will be conducted by MS Teams and will include scenario-based questioning. Our employees are our most important asset, we rate skill and ability above all else and our recruitment policy encourages applications from all. Please click APPLY to be redirected to our website to complete your application. Candidates with the relevant experience or job titles of; Support Technician, Front line support, IT Support Engineer, IT Support Analyst, IT Support Specialist, IT Development, Technical Support, IT Trainer, IT Tutor, IT Guide, IT Instructor, Software Trainer, Computer Trainer, Hardware Trainer may also be considered for this role.
IT Support Analyst£180 Per Day, Inside IR35 Hybrid Bristol Contract Role Your new company An organisation based in the Bristol area. Your new role We are seeking an IT Service Desk Analyst to provide first-line support to staff across the organisation. This role is focused on delivering exceptional customer service by responding promptly to IT queries and ensuring issues are resolved efficiently. What you'll need to succeed Ensure all support requests are accurately logged, prioritised, and resolved or assigned in a timely manner. Monitor ticket flow from initial logging through to successful resolution, maintaining service standards. Identify and escalate wider issues or emerging patterns that may impact service delivery. Setting up accounts and equipment for new starters and processing leavers. Fulfilling requests for IT equipment and software, including shipping and tracking. Coordinating stock and managing movement of IT deliveries. Building and configuring IT equipment to meet business requirements. Performing end-user systems administration tasks. Maintaining accurate records of assets and stock levels. Creating, updating, and managing technical documentation and user guidance materials. What you'll get in return Up to £180 per day, inside IR35 What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.
12/11/2025
Contractor
IT Support Analyst£180 Per Day, Inside IR35 Hybrid Bristol Contract Role Your new company An organisation based in the Bristol area. Your new role We are seeking an IT Service Desk Analyst to provide first-line support to staff across the organisation. This role is focused on delivering exceptional customer service by responding promptly to IT queries and ensuring issues are resolved efficiently. What you'll need to succeed Ensure all support requests are accurately logged, prioritised, and resolved or assigned in a timely manner. Monitor ticket flow from initial logging through to successful resolution, maintaining service standards. Identify and escalate wider issues or emerging patterns that may impact service delivery. Setting up accounts and equipment for new starters and processing leavers. Fulfilling requests for IT equipment and software, including shipping and tracking. Coordinating stock and managing movement of IT deliveries. Building and configuring IT equipment to meet business requirements. Performing end-user systems administration tasks. Maintaining accurate records of assets and stock levels. Creating, updating, and managing technical documentation and user guidance materials. What you'll get in return Up to £180 per day, inside IR35 What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.
Join a leading independent technology and services provider as a Trade Floor Support Analyst! Job Overview: We are seeking a skilled Trade Floor Support Analyst to provide technical and operational support to front-office trading teams. This role ensures seamless functionality of trading systems, applications, and hardware while acting as the first point of contact for issue resolution. Location: London EC3M 4AE (On-site) Daily Rate: £19.38 per hour (PAYE) OR £25.15 per hour (via umbrella), in-scope IR35 Contract Length: 01-Dec-2025 to 31-Dec-2026 Start Date: 01-Dec-2025 Timing: 8:00 am - 6:00 pm Key Responsibilities: Provide first-line technical support for trade floor systems and applications Troubleshoot hardware, software, and network connectivity issues promptly Ensure minimal downtime and maintain compliance with internal and regulatory standards Liaise with traders and stakeholders to resolve technical queries efficiently Monitor system performance and escalate complex issues to relevant teams Assist with system upgrades and deployments on the trade floor Maintain accurate documentation of incidents and resolutions Key Requirements: Proven experience in trade floor or front-office IT support Strong knowledge of trading platforms and market data systems Excellent troubleshooting skills across hardware, software, and networks Ability to work under pressure in a fast-paced environment Strong communication and stakeholder management skills Additional Information: Interview Process: Initial screening followed by technical interview via MS Teams. How to Apply: If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career Hays Talent Solutions is a trading division of Hays Specialist Recruitment Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
12/11/2025
Contractor
Join a leading independent technology and services provider as a Trade Floor Support Analyst! Job Overview: We are seeking a skilled Trade Floor Support Analyst to provide technical and operational support to front-office trading teams. This role ensures seamless functionality of trading systems, applications, and hardware while acting as the first point of contact for issue resolution. Location: London EC3M 4AE (On-site) Daily Rate: £19.38 per hour (PAYE) OR £25.15 per hour (via umbrella), in-scope IR35 Contract Length: 01-Dec-2025 to 31-Dec-2026 Start Date: 01-Dec-2025 Timing: 8:00 am - 6:00 pm Key Responsibilities: Provide first-line technical support for trade floor systems and applications Troubleshoot hardware, software, and network connectivity issues promptly Ensure minimal downtime and maintain compliance with internal and regulatory standards Liaise with traders and stakeholders to resolve technical queries efficiently Monitor system performance and escalate complex issues to relevant teams Assist with system upgrades and deployments on the trade floor Maintain accurate documentation of incidents and resolutions Key Requirements: Proven experience in trade floor or front-office IT support Strong knowledge of trading platforms and market data systems Excellent troubleshooting skills across hardware, software, and networks Ability to work under pressure in a fast-paced environment Strong communication and stakeholder management skills Additional Information: Interview Process: Initial screening followed by technical interview via MS Teams. How to Apply: If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career Hays Talent Solutions is a trading division of Hays Specialist Recruitment Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
This is a 6 Month Fixed term salaried role with option of extension or going permanent. We are looking for a 2nd Line Support Technician that provides advanced technical support to resolve complex incidents and service requests escalated from 1st Line Support. This role ensures high-quality service delivery, maintains system stability, and contributes to continuous improvement within the IT support function. The role requires accuracy, accountability, and proactive communication to meet SLAs and maintain IT operational excellence. The role is Hybrid but initially requires 4/5 days onsite moving to 2.5/3 days onsite. Key Responsibilities Incident Management. Troubleshoot and resolve escalated technical issues related to hardware, software, and bespoke systems Take ownership of incidents through to resolution, ensuring timely updates and clear communication with users Escalate issues appropriately when outside of scope, following documented ITSM processes. Service Requests: * Handle user requests that require technical expertise or system changes. * Support software installations, upgrades, and configuration changes. * Ensure accurate recording of all service requests and related activities in IT systems. System Support: * Maintain and monitor key IT systems, ensuring compliance with company policies. * Perform user account management across Microsoft 365, Jumpcloud, and other platforms. * Provision and de-provision accounts and equipment for starters, leavers, and role changes. * Manage security permissions and access control. * Keep IT asset logs accurate and up to date. Escalation and Collaboration: * Collaborate with the IT Support Manager, 3rd Line Engineers, and external vendors to resolve complex issues. * Assist the IT Support Manager in mentoring team members and sharing knowledge. Documentation and Reporting: * Maintain accurate records of work performed in the IT Service Management (ITSM) system. * Contribute to the IT Knowledgebase, creating and updating technical documentation to support team learning and consistency. Continuous Improvement: * Identify recurring issues and suggest process improvements to prevent future occurrences. * Participate in IT projects, upgrades, and rollouts as required. * Proactively recommend enhancements to workflows, tools, or procedures. Skills & Qualifications: Essential Skills and Experience: * 2-3 years of proven experience in a 2nd Line or advanced 1st Line IT support role. Strong knowledge of: o Windows operating systems o Microsoft 365 administration (Exchange Online, Teams, SharePoint) o Active Directory and Group Policy management o Laptop setup and provisioning of equipment o Endpoint management and remote support tools o IT security principles and endpoint protection tools o Mobile Device Management (eg, Intune, Jumpcloud) * Strong problem-solving, accuracy, and communication skills. * Understanding of SLAs and prioritization to ensure tickets are handled efficiently. * Attention to detail and adherence to IT processes. Desirable Skills and Knowledge: * Knowledge of Apple macOS and Linux systems * SQL/MySQL experience * Scripting or automation experience * ITIL Foundation certification or equivalent experience Full job spec will be given on application WA Consultants is an Employment Business and an Employment Agency as described within The Conduct of Employment Agencies and Employment Businesses Regulations 2003.
12/11/2025
Full time
This is a 6 Month Fixed term salaried role with option of extension or going permanent. We are looking for a 2nd Line Support Technician that provides advanced technical support to resolve complex incidents and service requests escalated from 1st Line Support. This role ensures high-quality service delivery, maintains system stability, and contributes to continuous improvement within the IT support function. The role requires accuracy, accountability, and proactive communication to meet SLAs and maintain IT operational excellence. The role is Hybrid but initially requires 4/5 days onsite moving to 2.5/3 days onsite. Key Responsibilities Incident Management. Troubleshoot and resolve escalated technical issues related to hardware, software, and bespoke systems Take ownership of incidents through to resolution, ensuring timely updates and clear communication with users Escalate issues appropriately when outside of scope, following documented ITSM processes. Service Requests: * Handle user requests that require technical expertise or system changes. * Support software installations, upgrades, and configuration changes. * Ensure accurate recording of all service requests and related activities in IT systems. System Support: * Maintain and monitor key IT systems, ensuring compliance with company policies. * Perform user account management across Microsoft 365, Jumpcloud, and other platforms. * Provision and de-provision accounts and equipment for starters, leavers, and role changes. * Manage security permissions and access control. * Keep IT asset logs accurate and up to date. Escalation and Collaboration: * Collaborate with the IT Support Manager, 3rd Line Engineers, and external vendors to resolve complex issues. * Assist the IT Support Manager in mentoring team members and sharing knowledge. Documentation and Reporting: * Maintain accurate records of work performed in the IT Service Management (ITSM) system. * Contribute to the IT Knowledgebase, creating and updating technical documentation to support team learning and consistency. Continuous Improvement: * Identify recurring issues and suggest process improvements to prevent future occurrences. * Participate in IT projects, upgrades, and rollouts as required. * Proactively recommend enhancements to workflows, tools, or procedures. Skills & Qualifications: Essential Skills and Experience: * 2-3 years of proven experience in a 2nd Line or advanced 1st Line IT support role. Strong knowledge of: o Windows operating systems o Microsoft 365 administration (Exchange Online, Teams, SharePoint) o Active Directory and Group Policy management o Laptop setup and provisioning of equipment o Endpoint management and remote support tools o IT security principles and endpoint protection tools o Mobile Device Management (eg, Intune, Jumpcloud) * Strong problem-solving, accuracy, and communication skills. * Understanding of SLAs and prioritization to ensure tickets are handled efficiently. * Attention to detail and adherence to IT processes. Desirable Skills and Knowledge: * Knowledge of Apple macOS and Linux systems * SQL/MySQL experience * Scripting or automation experience * ITIL Foundation certification or equivalent experience Full job spec will be given on application WA Consultants is an Employment Business and an Employment Agency as described within The Conduct of Employment Agencies and Employment Businesses Regulations 2003.
Join a leading independent technology and services provider as a technician 3. Job Overview: We are seeking a Deployment Engineer to support the project. The successful candidate will work closely with the Regional Deployment Manager (RDM) to deliver a range of deployment events, ensuring smooth execution in line with project requirements and Engineer Instructions provided prior to deployment day. Location: Great Yarmouth Magistrates' Court: North Quay, Great Yarmouth, Norfolk Daily Rate: £19.38/hr - PAYE. £25.15/hr - UMB Contract Length: 25th November 2025 - One-Day Role Key Responsibilities Collaborate with the Regional Deployment Manager (RDM) to execute deployment activities. Follow detailed Engineer Instructions provided in advance of deployment day. Ensure compliance with all site security and access protocols. Accurately document and report deployment activities and outcomes. Provide technical support during deployment events, including troubleshooting and issue resolution. Access and utilise the Inventox platform via laptop or mobile device to support deployment tasks. Key Requirements Security Clearance: Must hold a valid SC clearance. Identification: Must carry Photo ID to site for access. Technical Access: Preferably have a laptop to access Inventox. If not, you must have a mobile device capable of accessing Inventox. Strong communication and collaboration skills to work effectively with customer stakeholders. Ability to follow structured instructions and deliver tasks to a high standard. How to Apply: If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. Hays Talent Solutions is a trading division of Hays Specialist Recruitment Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.
12/11/2025
Contractor
Join a leading independent technology and services provider as a technician 3. Job Overview: We are seeking a Deployment Engineer to support the project. The successful candidate will work closely with the Regional Deployment Manager (RDM) to deliver a range of deployment events, ensuring smooth execution in line with project requirements and Engineer Instructions provided prior to deployment day. Location: Great Yarmouth Magistrates' Court: North Quay, Great Yarmouth, Norfolk Daily Rate: £19.38/hr - PAYE. £25.15/hr - UMB Contract Length: 25th November 2025 - One-Day Role Key Responsibilities Collaborate with the Regional Deployment Manager (RDM) to execute deployment activities. Follow detailed Engineer Instructions provided in advance of deployment day. Ensure compliance with all site security and access protocols. Accurately document and report deployment activities and outcomes. Provide technical support during deployment events, including troubleshooting and issue resolution. Access and utilise the Inventox platform via laptop or mobile device to support deployment tasks. Key Requirements Security Clearance: Must hold a valid SC clearance. Identification: Must carry Photo ID to site for access. Technical Access: Preferably have a laptop to access Inventox. If not, you must have a mobile device capable of accessing Inventox. Strong communication and collaboration skills to work effectively with customer stakeholders. Ability to follow structured instructions and deliver tasks to a high standard. How to Apply: If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. Hays Talent Solutions is a trading division of Hays Specialist Recruitment Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.
Scrum Master - South Bristol (On-site) We are looking for a Scrum Master to join an industry leading software company in South Bristol. We're looking for someone who is proactive and passionate about agile methodologies, delivery, managing sprints & retrospectives, co-ordinating sprints, backlog management and working with international teams. You'll play a key role in supporting agile teams and ensuring smooth, effective sprint cycles, organising and facilitating daily stand-ups and working closely with more senior members of the team. Ideal candidates are detail-oriented, proactive, and enthusiastic about learning and growing in the agile field. Benefits for the Scrum Master: 25 days holiday + bank holidays Option to buy and sell holiday Health Cash Plan, Private medical insurance Life assurance Employee assistance program. Discount scheme As the successful Scrum Master, you will be: Organising and managing sprint ceremonies, sprint planning, backlog refinement, standups, reviews and retrospectives Working closely with development teams and key stakeholders Ensuring risks are communicated and addressed Promoting a culture of continuous improvement Ensuring backlogs are maintained and prioritised As the successful Scrum Master, you will have: Excellent communication skills Strong organisational and documentation experience A proactive and solution orientated mindset Experienced with Agile methodologies (Scrum) Experience with software development teams Experience with Jira, Confluence or similar This is an urgent vacancy, so please apply early to avoid disappointment. If you are interested in this role of IT Support Technician or looking for something similar, please contact Alex MacDermott directly. If you are interested in this position please click 'apply'. Hunter Selection Limited is a recruitment consultancy with offices UK wide, specialising in permanent & contract roles within Engineering & Manufacturing, IT & Digital, Science & Technology and Service & Sales sectors. Please note as we receive a high level of applications we can only respond to applicants whose skills & qualifications are suitable for this position. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
12/11/2025
Full time
Scrum Master - South Bristol (On-site) We are looking for a Scrum Master to join an industry leading software company in South Bristol. We're looking for someone who is proactive and passionate about agile methodologies, delivery, managing sprints & retrospectives, co-ordinating sprints, backlog management and working with international teams. You'll play a key role in supporting agile teams and ensuring smooth, effective sprint cycles, organising and facilitating daily stand-ups and working closely with more senior members of the team. Ideal candidates are detail-oriented, proactive, and enthusiastic about learning and growing in the agile field. Benefits for the Scrum Master: 25 days holiday + bank holidays Option to buy and sell holiday Health Cash Plan, Private medical insurance Life assurance Employee assistance program. Discount scheme As the successful Scrum Master, you will be: Organising and managing sprint ceremonies, sprint planning, backlog refinement, standups, reviews and retrospectives Working closely with development teams and key stakeholders Ensuring risks are communicated and addressed Promoting a culture of continuous improvement Ensuring backlogs are maintained and prioritised As the successful Scrum Master, you will have: Excellent communication skills Strong organisational and documentation experience A proactive and solution orientated mindset Experienced with Agile methodologies (Scrum) Experience with software development teams Experience with Jira, Confluence or similar This is an urgent vacancy, so please apply early to avoid disappointment. If you are interested in this role of IT Support Technician or looking for something similar, please contact Alex MacDermott directly. If you are interested in this position please click 'apply'. Hunter Selection Limited is a recruitment consultancy with offices UK wide, specialising in permanent & contract roles within Engineering & Manufacturing, IT & Digital, Science & Technology and Service & Sales sectors. Please note as we receive a high level of applications we can only respond to applicants whose skills & qualifications are suitable for this position. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
Do you have experience providing technical support with WMS systems in a Fulfilment / warehouse environment? Keen to work in a brand-new automated state of the art Fulfilment facility? Are you the kind of person who loves figuring out how things work, and making them work better? We re on an ambitious journey to become the most efficient ecommerce fulfilment centre in the UK, and we re looking for a Technical Support individual to help get there You will provide support for automated warehouse management systems. You ll be the go-to expert keeping it all running smoothly through proactive maintenance, smart problem-solving, and lightning-fast repairs when production stops. When you re not working on the machinery, you ll switch gears to support our users with first-line IT support and help deliver IT infrastructure projects. Role: Warehouse Automation Technician, WMS Support Specialist, Automation Support Technician, Automation Support Engineer, Warehouse Automation WMS, Warehouse management system, Technical Support Engineer, Automation Systems Specialist Salary: Highly competitive + great benefits Location: Aylesford, Kent this role is 100% site based Hours: 2pm 10pm Monday Friday We re looking for someone mechanically minded, tech-savvy, and endlessly curious. You might come from a fulfilment or technical background, or maybe you just have that instinct to tinker, fix, and improve. You ll thrive on challenges, spot opportunities for improvement, and take real pride in keeping things running at peak performance. Fancy shaping the future of automated ecommerce? CLICK APPLY and send through a copy of your CV for immediate consideration.
12/11/2025
Full time
Do you have experience providing technical support with WMS systems in a Fulfilment / warehouse environment? Keen to work in a brand-new automated state of the art Fulfilment facility? Are you the kind of person who loves figuring out how things work, and making them work better? We re on an ambitious journey to become the most efficient ecommerce fulfilment centre in the UK, and we re looking for a Technical Support individual to help get there You will provide support for automated warehouse management systems. You ll be the go-to expert keeping it all running smoothly through proactive maintenance, smart problem-solving, and lightning-fast repairs when production stops. When you re not working on the machinery, you ll switch gears to support our users with first-line IT support and help deliver IT infrastructure projects. Role: Warehouse Automation Technician, WMS Support Specialist, Automation Support Technician, Automation Support Engineer, Warehouse Automation WMS, Warehouse management system, Technical Support Engineer, Automation Systems Specialist Salary: Highly competitive + great benefits Location: Aylesford, Kent this role is 100% site based Hours: 2pm 10pm Monday Friday We re looking for someone mechanically minded, tech-savvy, and endlessly curious. You might come from a fulfilment or technical background, or maybe you just have that instinct to tinker, fix, and improve. You ll thrive on challenges, spot opportunities for improvement, and take real pride in keeping things running at peak performance. Fancy shaping the future of automated ecommerce? CLICK APPLY and send through a copy of your CV for immediate consideration.
IT Engineer Temporary to Permanent Location: Rugby (CV23) Hours: Monday to Friday, 8am 5pm (No weekends) Pay: £13.60 per hour + overtime rates Interaction Recruitment are proud to be partnered with a specialist IT company who are seeking an IT Engineer to join their team in Huntingdon on an ongoing temporary to permanent basis. You will be working with high-profile client equipment, carrying out troubleshooting, repairs, and maintenance across a range of devices including PCs, laptops, printers, and point-of-sale equipment. Key Responsibilities: Diagnose and repair hardware issues across a range of IT equipment. Follow safety and procedures at all times. Work efficiently with minimal supervision, ensuring all work is completed to a high standard. Accurately complete paperwork and system entries. Liaise with the Senior Engineer to prioritise tasks and objectives. Contribute to process improvements and team development. Maintain up-to-date knowledge of relevant technologies. Provide a high level of service to clients at all times. Skills & Experience Required: Previous experience in a workshop environment is essential. Previous background in PC, laptop, and printer hardware repairs. Strong problem-solving and analytical skills. Excellent communication and organisational skills. Ability to work under pressure and meet deadlines. Motivated, proactive, and able to work independently. This is a fantastic opportunity for a motivated IT Engineer to join a supportive team, with the chance to secure a permanent role. If you want to hear more call (phone number removed) or simply apply now for consideration INDPB
12/11/2025
Contractor
IT Engineer Temporary to Permanent Location: Rugby (CV23) Hours: Monday to Friday, 8am 5pm (No weekends) Pay: £13.60 per hour + overtime rates Interaction Recruitment are proud to be partnered with a specialist IT company who are seeking an IT Engineer to join their team in Huntingdon on an ongoing temporary to permanent basis. You will be working with high-profile client equipment, carrying out troubleshooting, repairs, and maintenance across a range of devices including PCs, laptops, printers, and point-of-sale equipment. Key Responsibilities: Diagnose and repair hardware issues across a range of IT equipment. Follow safety and procedures at all times. Work efficiently with minimal supervision, ensuring all work is completed to a high standard. Accurately complete paperwork and system entries. Liaise with the Senior Engineer to prioritise tasks and objectives. Contribute to process improvements and team development. Maintain up-to-date knowledge of relevant technologies. Provide a high level of service to clients at all times. Skills & Experience Required: Previous experience in a workshop environment is essential. Previous background in PC, laptop, and printer hardware repairs. Strong problem-solving and analytical skills. Excellent communication and organisational skills. Ability to work under pressure and meet deadlines. Motivated, proactive, and able to work independently. This is a fantastic opportunity for a motivated IT Engineer to join a supportive team, with the chance to secure a permanent role. If you want to hear more call (phone number removed) or simply apply now for consideration INDPB
Our automotive lighting client based in Redditch is searching for a Lead Electronics Designer on a permanent basis. Key Duties and Responsibilities: Generate technical electronics specifications from customer requirements. Liaise with internal team members and customers. Support team members throughout Bee for successful delivery of customer projects. Attend regular meetings with Team Leader to plan resource. Attend design reviews where needed to represent the Electrical dept. Responsible for highlighting areas of concern to project management through project life. Define part numbers and assembly structures into a Bill of Materials for purchasing. Review and control electronics design and changes during project life cycle. Assist with managing prototype build phase / support trial builds and production. Carry out internal testing and advise on external test specifications. Design and develop fixtures to support production, Soldering and wiring Conduct peer review of own and other designs. Coordinate generation of final design output data. Assist in initiating and maintaining relationships with suppliers. Maintain records and documentation in the form of a project folder to allow complete traceability of the project development. Provide direction and priority to electronic engineers, technicians, contract staff and suppliers. Generic Tasks: To promote and support Bee Lighting Processes and Procedures. Support Team Leader to maintain/develop Company Policies and Procedures. Ensure Policies and Procedures are followed at all times. Perform any other reasonable duties as requested by a director or direct line manager. Knowledge / Experience: Automotive LED driving solutions (switched mode & linear (eg Boost/Buck-Boost/Buck/SEPIC etc). Automotive design and test standards Legal and Manufacturer sourced (EMC/Electrical/Environmental etc). Thermal management of electronic systems. EMC Design and countermeasures. Embedded networking protocols (LIN/CAN/EIA232/EIA485) General analogue/digital electronics design. Circuit modelling and simulation. Mechatronics systems motors/actuators/sensors. Embedded programming Microchip PIC C Wiring harness design. Some experience of PC/Linux/Android software development. Use of Altium electronics CAD. Personal Specification: Strong communication skills. Be able to work both independently and within a Team Ideally have experience in 3D CAD systems including Catia V5. IT Literate. Ability to demonstrate a flexible working approach. Ability to manage own time effectively. Attention to detail. Methodical and analytical. Professional attitude. Good time keeping.
12/11/2025
Full time
Our automotive lighting client based in Redditch is searching for a Lead Electronics Designer on a permanent basis. Key Duties and Responsibilities: Generate technical electronics specifications from customer requirements. Liaise with internal team members and customers. Support team members throughout Bee for successful delivery of customer projects. Attend regular meetings with Team Leader to plan resource. Attend design reviews where needed to represent the Electrical dept. Responsible for highlighting areas of concern to project management through project life. Define part numbers and assembly structures into a Bill of Materials for purchasing. Review and control electronics design and changes during project life cycle. Assist with managing prototype build phase / support trial builds and production. Carry out internal testing and advise on external test specifications. Design and develop fixtures to support production, Soldering and wiring Conduct peer review of own and other designs. Coordinate generation of final design output data. Assist in initiating and maintaining relationships with suppliers. Maintain records and documentation in the form of a project folder to allow complete traceability of the project development. Provide direction and priority to electronic engineers, technicians, contract staff and suppliers. Generic Tasks: To promote and support Bee Lighting Processes and Procedures. Support Team Leader to maintain/develop Company Policies and Procedures. Ensure Policies and Procedures are followed at all times. Perform any other reasonable duties as requested by a director or direct line manager. Knowledge / Experience: Automotive LED driving solutions (switched mode & linear (eg Boost/Buck-Boost/Buck/SEPIC etc). Automotive design and test standards Legal and Manufacturer sourced (EMC/Electrical/Environmental etc). Thermal management of electronic systems. EMC Design and countermeasures. Embedded networking protocols (LIN/CAN/EIA232/EIA485) General analogue/digital electronics design. Circuit modelling and simulation. Mechatronics systems motors/actuators/sensors. Embedded programming Microchip PIC C Wiring harness design. Some experience of PC/Linux/Android software development. Use of Altium electronics CAD. Personal Specification: Strong communication skills. Be able to work both independently and within a Team Ideally have experience in 3D CAD systems including Catia V5. IT Literate. Ability to demonstrate a flexible working approach. Ability to manage own time effectively. Attention to detail. Methodical and analytical. Professional attitude. Good time keeping.
Service Delivery Manager MSP Brighton, BN1 (primarily on-site, 1 day hybrid) £50,000 - £55,000 plus benefits My client is a well-established Managed Service Provider (MSP), supporting long-standing clients across a variety of sectors. With a fantastic reputation, they pride themselves on building strong client relationships and a collaborative culture. They are now looking for a Service Delivery Manager to take ownership of the IT services department and play a central role in the leadership team. This is an exciting opportunity to lead and grow a team of 6 talented IT Technicians while shaping how to deliver outstanding service to clients. What you ll be doing Leading, coaching, and developing the Service Desk Team to deliver consistent, high-quality support Driving improvements in service delivery processes, performance, and client satisfaction Working closely with the Operations Manager and wider leadership team to influence strategy and growth Managing and reporting on KPIs, SLAs, and service metrics Ensuring best use of tools and systems, including the ConnectWise suite Building strong relationships with clients and acting as a trusted point of contact What We re looking for Previous MSP experience you ll understand the pace, priorities, and client demands of the MSP world Strong people leadership skills with a values-driven approach Experience with Microsoft 365 and The ConnectWise Suite (Manage, Automate, etc.) Someone who thrives on building teams, improving processes, and delivering excellent client service Why Join My Client? Be part of a growing MSP with a reputation built on long-term client partnerships A leadership role with real influence and visibility Supportive, close-knit culture where face-to-face collaboration matters Competitive salary (£50k+ depending on experience) Pool car available for client visits If you re ready to lead, inspire, and take service delivery to the next level, we d love to hear from you. Integral Recruitment is acting as an employment agency in regard to this advertisement.
12/11/2025
Full time
Service Delivery Manager MSP Brighton, BN1 (primarily on-site, 1 day hybrid) £50,000 - £55,000 plus benefits My client is a well-established Managed Service Provider (MSP), supporting long-standing clients across a variety of sectors. With a fantastic reputation, they pride themselves on building strong client relationships and a collaborative culture. They are now looking for a Service Delivery Manager to take ownership of the IT services department and play a central role in the leadership team. This is an exciting opportunity to lead and grow a team of 6 talented IT Technicians while shaping how to deliver outstanding service to clients. What you ll be doing Leading, coaching, and developing the Service Desk Team to deliver consistent, high-quality support Driving improvements in service delivery processes, performance, and client satisfaction Working closely with the Operations Manager and wider leadership team to influence strategy and growth Managing and reporting on KPIs, SLAs, and service metrics Ensuring best use of tools and systems, including the ConnectWise suite Building strong relationships with clients and acting as a trusted point of contact What We re looking for Previous MSP experience you ll understand the pace, priorities, and client demands of the MSP world Strong people leadership skills with a values-driven approach Experience with Microsoft 365 and The ConnectWise Suite (Manage, Automate, etc.) Someone who thrives on building teams, improving processes, and delivering excellent client service Why Join My Client? Be part of a growing MSP with a reputation built on long-term client partnerships A leadership role with real influence and visibility Supportive, close-knit culture where face-to-face collaboration matters Competitive salary (£50k+ depending on experience) Pool car available for client visits If you re ready to lead, inspire, and take service delivery to the next level, we d love to hear from you. Integral Recruitment is acting as an employment agency in regard to this advertisement.
IT Support Technician / Second Line IT Desktop Support Engineer An exciting opportunity for an IT Desktop Support Engineer to join a dynamic IT services organisation supporting clients across Central London. Ideal for someone passionate about Microsoft 365, Intune, and modern device management. If you've also worked in the following roles, we'd also like to hear from you: IT Support Engineer, Systems Administrator, Infrastructure Engineer, Technical Support Analyst, Cloud Engineer, Desktop Support Specialist This role is known internally as a Modern Desktop Engineer SALARY: £30,000 to £35,000 per annum + Benefits (see below) LOCATION: Hybrid. Working 3 days from the City of London office (Farringdon / Chancery Lane EC1N) and 2 days from home JOB TYPE: Full-Time, Permanent WORKING HOURS: 40 hours per week, Monday to Friday JOB OVERVIEW We have a fantastic new job opportunity for an IT Support Technician / Second Line IT Desktop Support Engineer who enjoys delivering outstanding technical support and client service. As an IT Support Technician / Second Line IT Desktop Support Engineer you will configure, troubleshoot, and optimise devices across Microsoft 365, Intune, and Autopilot environments. You will also support migrations, onboarding, and device lifecycle management for clients. The company provides a collaborative culture, professional development, and ongoing training to help you progress as an IT Support Technician / Second Line IT Desktop Support Engineer. APPLY TODAY Ready to make your next career move? Apply Today for our Recruitment Team to review. DUTIES Your duties as the IT Support Technician / Second Line IT Desktop Support Engineer include: Configure Devices: Set up and manage Windows and Mac end-user devices Intune Management: Enrol users and apply Conditional Access policies via Microsoft Intune and Entra ID Troubleshooting Expertise: Resolve device and enrolment issues across Windows, Mac, Android, and iOS platforms Project Support: Provide hands-on assistance during migrations, rollouts, and onboarding projects OS & Data Management: Lead operating system upgrades and OneDrive data migrations Continuous Learning: Stay updated on Microsoft modern workplace technologies Collaboration: Work closely with technical colleagues and mentors for ongoing development Client Visits: Attend occasional on-site client meetings as needed CANDIDATE REQUIREMENTS Proven experience of supporting Windows and Mac environments in a professional IT support role Experience with Microsoft 365, Intune, Autopilot, and related device management tools Strong troubleshooting and problem-solving skills Excellent communication and client service abilities A collaborative mindset and eagerness to learn Working towards or holding Microsoft certifications such as Modern Desktop or Enterprise Administrator BENEFITS Career progression opportunities 21 days holiday (increasing after 3 years of service), public holidays, and birthday day off Private healthcare after probation 40% off gym membership Great pension scheme from day one Cycle to work scheme Eyecare vouchers Central location, next to a famous food market A friendly, inclusive, sustainable work environment Regular social events (tech-infused minigolf and darts, pool, and more!) Electric car scheme after 2 years of service Recruitment referral scheme Be part of a 70-strong family with low turnover and a high-impact culture Access continuous training, mentorship, and certification support The organisation aims to respond to all applications. However, if you have not heard from them within 4 weeks, please assume your application has not been successful on this occasion. We appreciate your interest and encourage you to apply for future opportunities. APPLY TODAY By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose. JOB REF: AWDO-P14088 Full-Time, Permanent IT Jobs, Careers and Vacancies. Find a new job and work in London. Multi-Job Board Advertising and CV Sourcing Recruitment Services provided by AWD online. AWD online specialise in sourcing candidates and advertising vacancies on multiple job boards for companies on a non-commission basis. AWD online operates as an employment agency. AWD-IN-SPJ
12/11/2025
Full time
IT Support Technician / Second Line IT Desktop Support Engineer An exciting opportunity for an IT Desktop Support Engineer to join a dynamic IT services organisation supporting clients across Central London. Ideal for someone passionate about Microsoft 365, Intune, and modern device management. If you've also worked in the following roles, we'd also like to hear from you: IT Support Engineer, Systems Administrator, Infrastructure Engineer, Technical Support Analyst, Cloud Engineer, Desktop Support Specialist This role is known internally as a Modern Desktop Engineer SALARY: £30,000 to £35,000 per annum + Benefits (see below) LOCATION: Hybrid. Working 3 days from the City of London office (Farringdon / Chancery Lane EC1N) and 2 days from home JOB TYPE: Full-Time, Permanent WORKING HOURS: 40 hours per week, Monday to Friday JOB OVERVIEW We have a fantastic new job opportunity for an IT Support Technician / Second Line IT Desktop Support Engineer who enjoys delivering outstanding technical support and client service. As an IT Support Technician / Second Line IT Desktop Support Engineer you will configure, troubleshoot, and optimise devices across Microsoft 365, Intune, and Autopilot environments. You will also support migrations, onboarding, and device lifecycle management for clients. The company provides a collaborative culture, professional development, and ongoing training to help you progress as an IT Support Technician / Second Line IT Desktop Support Engineer. APPLY TODAY Ready to make your next career move? Apply Today for our Recruitment Team to review. DUTIES Your duties as the IT Support Technician / Second Line IT Desktop Support Engineer include: Configure Devices: Set up and manage Windows and Mac end-user devices Intune Management: Enrol users and apply Conditional Access policies via Microsoft Intune and Entra ID Troubleshooting Expertise: Resolve device and enrolment issues across Windows, Mac, Android, and iOS platforms Project Support: Provide hands-on assistance during migrations, rollouts, and onboarding projects OS & Data Management: Lead operating system upgrades and OneDrive data migrations Continuous Learning: Stay updated on Microsoft modern workplace technologies Collaboration: Work closely with technical colleagues and mentors for ongoing development Client Visits: Attend occasional on-site client meetings as needed CANDIDATE REQUIREMENTS Proven experience of supporting Windows and Mac environments in a professional IT support role Experience with Microsoft 365, Intune, Autopilot, and related device management tools Strong troubleshooting and problem-solving skills Excellent communication and client service abilities A collaborative mindset and eagerness to learn Working towards or holding Microsoft certifications such as Modern Desktop or Enterprise Administrator BENEFITS Career progression opportunities 21 days holiday (increasing after 3 years of service), public holidays, and birthday day off Private healthcare after probation 40% off gym membership Great pension scheme from day one Cycle to work scheme Eyecare vouchers Central location, next to a famous food market A friendly, inclusive, sustainable work environment Regular social events (tech-infused minigolf and darts, pool, and more!) Electric car scheme after 2 years of service Recruitment referral scheme Be part of a 70-strong family with low turnover and a high-impact culture Access continuous training, mentorship, and certification support The organisation aims to respond to all applications. However, if you have not heard from them within 4 weeks, please assume your application has not been successful on this occasion. We appreciate your interest and encourage you to apply for future opportunities. APPLY TODAY By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose. JOB REF: AWDO-P14088 Full-Time, Permanent IT Jobs, Careers and Vacancies. Find a new job and work in London. Multi-Job Board Advertising and CV Sourcing Recruitment Services provided by AWD online. AWD online specialise in sourcing candidates and advertising vacancies on multiple job boards for companies on a non-commission basis. AWD online operates as an employment agency. AWD-IN-SPJ
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