Elevate your tech career with purpose, impact, and opportunity.
If you have a passion for technology and the impact it can have on business processes, this is your chance to join a team where tradition meets innovation. At Royal Collection Trust you'll gain practical exposure from day one, supporting the business’s operation and contributing to a purpose that matters.
Our Systems Infrastructure team manages, develops and supports Royal Collection Trust's commercial and collections management systems, websites, and technical infrastructure across multiple UK sites. The guidance and insight it provides ensures the smooth running of our operations, as well as helping pave the way forward for the future.
As a Technical Business Analyst, you’ll analyse the entire range of business controls, systems and applications, their lifecycles, uses, suppliers and stakeholders for Royal Collection Trust’s specialist infrastructure, ensuring products and services meet business and user needs, compliance and risk standards, and are aligned with our organisational goals.
Key Responsibilities:
Shape and deliver smart solutions by designing, evaluating, and implementing technology that meets business needs while maintaining quality and best practices.
Drive projects with through Agile methodologies, helping teams prioritise, manage scope, and deliver minimum viable products (MVPs) quickly and effectively.
Formulate operational support models, delivering the requisite knowledge transfer and solution documentation.
Monitor the compliance of solutions against accepted standards and risk controls, planning and executing works, and managing relationships with suppliers and their products’ lifecycles to support this.
Turn business needs into technical reality by working closely with stakeholders to analyse goals, processes, and challenges, and translate them into actionable requirements.
Evaluate options and prove the value by assessing feasibility, quantifying benefits, contributing to business cases and supporting testing to validate outcomes.
Essential Criteria:
You’ll have a recognised Project Management qualification (Agile preferred) at Practitioner level.
You’ll have proven experience of managing complex stakeholder and supplier relationships, maintained through your excellent written and verbal communication skills.
Digitally fluent and with a passion for technology, you’ll possess knowledge of delivering enterprise-level solutions.
You’ll exhibit an analytical approach to problem solving and an outstanding eye for detail, showing initiative, whilst understanding when to seek guidance.
Efficient and exceptionally organised, with the ability to multi-task, you’ll work well under pressure, juggling a varied workload and balancing priorities and deadlines.
What we offer:
We know that to deliver our best work; we need to feel at our best. That’s why at the Royal Household we offer a generous benefits package designed to support your wellbeing and life priorities.
Enjoy 25 days annual leave, rising to 30 days pro rata (plus bank holidays) dependent on the length of time you have worked for us.
Flexible and hybrid working varies across different roles, and we’ll discuss the options available to you that will suit both your job requirements and individual preferences.
Our excellent non-contributory pension plan (we’ll contribute 15% and you can contribute more if you wish) is highly valued by our employees, as is complimentary lunch on-site to keep you fuelled throughout the day.
We also offer a range of leave options to support your life priorities, such as parental pay and leave and volunteering days, as well as benefits to support your physical and mental wellbeing.
Other perks include 20% off at our Royal Collection Trust Shops and complimentary admission tickets across all our locations, along with many more exclusive employee discounts.
Find out more about the full range of benefits available to our employees here.
11/11/2025
Full time
Elevate your tech career with purpose, impact, and opportunity.
If you have a passion for technology and the impact it can have on business processes, this is your chance to join a team where tradition meets innovation. At Royal Collection Trust you'll gain practical exposure from day one, supporting the business’s operation and contributing to a purpose that matters.
Our Systems Infrastructure team manages, develops and supports Royal Collection Trust's commercial and collections management systems, websites, and technical infrastructure across multiple UK sites. The guidance and insight it provides ensures the smooth running of our operations, as well as helping pave the way forward for the future.
As a Technical Business Analyst, you’ll analyse the entire range of business controls, systems and applications, their lifecycles, uses, suppliers and stakeholders for Royal Collection Trust’s specialist infrastructure, ensuring products and services meet business and user needs, compliance and risk standards, and are aligned with our organisational goals.
Key Responsibilities:
Shape and deliver smart solutions by designing, evaluating, and implementing technology that meets business needs while maintaining quality and best practices.
Drive projects with through Agile methodologies, helping teams prioritise, manage scope, and deliver minimum viable products (MVPs) quickly and effectively.
Formulate operational support models, delivering the requisite knowledge transfer and solution documentation.
Monitor the compliance of solutions against accepted standards and risk controls, planning and executing works, and managing relationships with suppliers and their products’ lifecycles to support this.
Turn business needs into technical reality by working closely with stakeholders to analyse goals, processes, and challenges, and translate them into actionable requirements.
Evaluate options and prove the value by assessing feasibility, quantifying benefits, contributing to business cases and supporting testing to validate outcomes.
Essential Criteria:
You’ll have a recognised Project Management qualification (Agile preferred) at Practitioner level.
You’ll have proven experience of managing complex stakeholder and supplier relationships, maintained through your excellent written and verbal communication skills.
Digitally fluent and with a passion for technology, you’ll possess knowledge of delivering enterprise-level solutions.
You’ll exhibit an analytical approach to problem solving and an outstanding eye for detail, showing initiative, whilst understanding when to seek guidance.
Efficient and exceptionally organised, with the ability to multi-task, you’ll work well under pressure, juggling a varied workload and balancing priorities and deadlines.
What we offer:
We know that to deliver our best work; we need to feel at our best. That’s why at the Royal Household we offer a generous benefits package designed to support your wellbeing and life priorities.
Enjoy 25 days annual leave, rising to 30 days pro rata (plus bank holidays) dependent on the length of time you have worked for us.
Flexible and hybrid working varies across different roles, and we’ll discuss the options available to you that will suit both your job requirements and individual preferences.
Our excellent non-contributory pension plan (we’ll contribute 15% and you can contribute more if you wish) is highly valued by our employees, as is complimentary lunch on-site to keep you fuelled throughout the day.
We also offer a range of leave options to support your life priorities, such as parental pay and leave and volunteering days, as well as benefits to support your physical and mental wellbeing.
Other perks include 20% off at our Royal Collection Trust Shops and complimentary admission tickets across all our locations, along with many more exclusive employee discounts.
Find out more about the full range of benefits available to our employees here.
Acorn Insurance and Financial Services Limited
Liverpool
Due to a period of exciting growth Acorn are looking for a highly skilled and experienced Senior Information Security Analyst to join our Information Security Team. Within this role you get the opportunity to join a collaborative team and have a chance to blend GRC responsibilities with technical security experience, all whilst working for a market leading insurance company, supporting and maintaining robust security controls and regulatory compliance.
Job Title: Senior Information Security Analyst (12 month FTC)
Location: Liverpool City Centre, Hybrid working available
Working Hours: Monday to Friday, 37.5 hours per week , 9:00 AM – 5:30 PM
Salary: £50,000 - £60,000 pa (DOE).
What you will be doing:
Work with all parties across the business to identify and assess risk and ensure mitigations are tracked to completion.
Lead the development and maintenance of information security policies, standards and procedures in line with regulatory frameworks and industry standards.
Lead third party risk management processes.
Collaborate across all areas of the business to align security policies and processes with business objectives and regulatory obligations.
Work with Security Operations and IT teams to provide oversight of vulnerability assessments and remediation activities.
Lead on security architecture reviews for new systems and services.
Evaluate technical security controls and recommending improvements.
Support the implementation of security tools and technologies.
Provide oversight of the security incident management process.
Provide security metrics for interested parties at all levels.
Lead the security awareness programme to promote a culture of security within all levels of the Group.
Provide support for internal and external security audits.
Lead security governance meetings representing the Information Security team and standing in for the Head of Information Security when required.
Provide subject matter expertise liaising across all business functions.
What we look for:
Minimum 5 years' experience in information security roles.
Strong leadership and mentorship abilities with a strategic mindset.
Experience with risk assessment methodologies.
Excellent analytical and problem-solving skills with attention to detail.
Strong communication skills with the ability to explain complex security concepts to non-technical stakeholders.
Ability to manage risk and compliance projects and drive security initiatives.
Knowledge of information security frameworks such as ISO 27001 or NIST.
Knowledge of vulnerability management processes.
About Acorn Insurance With over 40 years of experience, Acorn Insurance is a specialist provider dedicated to helping individuals secure motor insurance across the UK. We proudly serve more than 50,000 customers, ensuring they find policies that meet their needs and provide the peace of mind that comes with high-quality cover.
At Acorn Insurance, we offer comprehensive training and continuous in-house coaching. You'll receive in-depth, FCA-regulated industry knowledge and all the tools necessary to grow your career with us.
We celebrate diversity and are committed to fostering a culture where everyone feels respected and valued. As a Disability Confident Level 1 and Level 2 employer, we ensure our workplace is accessible and inclusive, encouraging our people to bring their best selves to work every day.
The Acorn Group has been recognised as a Great Place to Work for 2024/5. A record number of employees participated in our survey, overwhelmingly highlighting our welcoming and supportive atmosphere as an excellent place to build a career. We are committed to continuous improvement and have ambitious plans for 2025.
Why Acorn Insurance? Acorn Insurance want to give you more than a job, we want to give you a purpose and a career. So, what can we offer you as an employer? Some of the "your tomorrow" benefits you will receive include: Wellbeing:
Enhanced Annual Leave entitlement starting at 31 days and potentially increasing to 35 days per year depending on grade & length of service (including bank holidays)
Enhanced paternity pay and 16 weeks full maternity pay.
Colleague Assistance programme offers a suite of wellbeing services such as:
6 Free Counselling sessions per year
Unlimited access to a telephone councillor 24/7
Access to a free 4-week programme of cognitive behavioural therapy (CBT) with a trained therapist mentor.
Network of internal qualified mental health first aiders are available to provide support to colleagues.
Financial:
A core level of life assurance with the option to increase cover via salary sacrifice and add your spouse/partner
Ability to access your earnings before payday via Dayforce Wallet.
Company pension scheme
Refer a friend scheme with a £250 bonus for every colleague recommended on passing their probation period.
Access to a flexible benefits platform including an annual flex pot allowance to spend on over 15 benefits of your choice.
Ability to give back. You can opt into donating money to charity to climate positive organisations directly from your salary.
Reward, Recognition and Culture :
Long Service Award paid on 5,10- and 15-years’ service
A reward and recognition hub to celebrate and reward colleagues and peers.
Consistent and engaging company events including company awards, competitions and charity fundraisers.
Budgets for department leaders to use for social and engagement events. Please visit out website to view more of our excellent work benefits!
All roles are subject to DBS and Financial checks, any offer made will be conditional until checks are completed to a satisfactory standard. Unfortunately, due to the length of training and complexity of the role, we can only accept applications from candidates who have at least one year remaining on their (Graduate/ Post study work) visa. Unfortunately, we are unable to provide visa sponsorships. At Acorn, we are committed to creating an inclusive and supportive work environment. We recognise that candidates may have specific needs and are happy to consider reasonable adjustments to the recruitment process and working environment to accommodate individual requirements. Whether it’s modifying equipment, adjusting working hours, or providing additional support, we aim to ensure all employees can perform at their best. If you require any reasonable adjustments, please let us know during the application or interview process, and we will work with you to ensure your needs are met.
25/04/2025
Full time
Due to a period of exciting growth Acorn are looking for a highly skilled and experienced Senior Information Security Analyst to join our Information Security Team. Within this role you get the opportunity to join a collaborative team and have a chance to blend GRC responsibilities with technical security experience, all whilst working for a market leading insurance company, supporting and maintaining robust security controls and regulatory compliance.
Job Title: Senior Information Security Analyst (12 month FTC)
Location: Liverpool City Centre, Hybrid working available
Working Hours: Monday to Friday, 37.5 hours per week , 9:00 AM – 5:30 PM
Salary: £50,000 - £60,000 pa (DOE).
What you will be doing:
Work with all parties across the business to identify and assess risk and ensure mitigations are tracked to completion.
Lead the development and maintenance of information security policies, standards and procedures in line with regulatory frameworks and industry standards.
Lead third party risk management processes.
Collaborate across all areas of the business to align security policies and processes with business objectives and regulatory obligations.
Work with Security Operations and IT teams to provide oversight of vulnerability assessments and remediation activities.
Lead on security architecture reviews for new systems and services.
Evaluate technical security controls and recommending improvements.
Support the implementation of security tools and technologies.
Provide oversight of the security incident management process.
Provide security metrics for interested parties at all levels.
Lead the security awareness programme to promote a culture of security within all levels of the Group.
Provide support for internal and external security audits.
Lead security governance meetings representing the Information Security team and standing in for the Head of Information Security when required.
Provide subject matter expertise liaising across all business functions.
What we look for:
Minimum 5 years' experience in information security roles.
Strong leadership and mentorship abilities with a strategic mindset.
Experience with risk assessment methodologies.
Excellent analytical and problem-solving skills with attention to detail.
Strong communication skills with the ability to explain complex security concepts to non-technical stakeholders.
Ability to manage risk and compliance projects and drive security initiatives.
Knowledge of information security frameworks such as ISO 27001 or NIST.
Knowledge of vulnerability management processes.
About Acorn Insurance With over 40 years of experience, Acorn Insurance is a specialist provider dedicated to helping individuals secure motor insurance across the UK. We proudly serve more than 50,000 customers, ensuring they find policies that meet their needs and provide the peace of mind that comes with high-quality cover.
At Acorn Insurance, we offer comprehensive training and continuous in-house coaching. You'll receive in-depth, FCA-regulated industry knowledge and all the tools necessary to grow your career with us.
We celebrate diversity and are committed to fostering a culture where everyone feels respected and valued. As a Disability Confident Level 1 and Level 2 employer, we ensure our workplace is accessible and inclusive, encouraging our people to bring their best selves to work every day.
The Acorn Group has been recognised as a Great Place to Work for 2024/5. A record number of employees participated in our survey, overwhelmingly highlighting our welcoming and supportive atmosphere as an excellent place to build a career. We are committed to continuous improvement and have ambitious plans for 2025.
Why Acorn Insurance? Acorn Insurance want to give you more than a job, we want to give you a purpose and a career. So, what can we offer you as an employer? Some of the "your tomorrow" benefits you will receive include: Wellbeing:
Enhanced Annual Leave entitlement starting at 31 days and potentially increasing to 35 days per year depending on grade & length of service (including bank holidays)
Enhanced paternity pay and 16 weeks full maternity pay.
Colleague Assistance programme offers a suite of wellbeing services such as:
6 Free Counselling sessions per year
Unlimited access to a telephone councillor 24/7
Access to a free 4-week programme of cognitive behavioural therapy (CBT) with a trained therapist mentor.
Network of internal qualified mental health first aiders are available to provide support to colleagues.
Financial:
A core level of life assurance with the option to increase cover via salary sacrifice and add your spouse/partner
Ability to access your earnings before payday via Dayforce Wallet.
Company pension scheme
Refer a friend scheme with a £250 bonus for every colleague recommended on passing their probation period.
Access to a flexible benefits platform including an annual flex pot allowance to spend on over 15 benefits of your choice.
Ability to give back. You can opt into donating money to charity to climate positive organisations directly from your salary.
Reward, Recognition and Culture :
Long Service Award paid on 5,10- and 15-years’ service
A reward and recognition hub to celebrate and reward colleagues and peers.
Consistent and engaging company events including company awards, competitions and charity fundraisers.
Budgets for department leaders to use for social and engagement events. Please visit out website to view more of our excellent work benefits!
All roles are subject to DBS and Financial checks, any offer made will be conditional until checks are completed to a satisfactory standard. Unfortunately, due to the length of training and complexity of the role, we can only accept applications from candidates who have at least one year remaining on their (Graduate/ Post study work) visa. Unfortunately, we are unable to provide visa sponsorships. At Acorn, we are committed to creating an inclusive and supportive work environment. We recognise that candidates may have specific needs and are happy to consider reasonable adjustments to the recruitment process and working environment to accommodate individual requirements. Whether it’s modifying equipment, adjusting working hours, or providing additional support, we aim to ensure all employees can perform at their best. If you require any reasonable adjustments, please let us know during the application or interview process, and we will work with you to ensure your needs are met.
Acorn Insurance and Financial Services Limited
Liverpool
We are looking for an innovative, broadly experienced all round developer with demonstrable business acumen and team leadership skills, to act as the main technical point to drive forward technical solutions as required for our Private Lines division (Private Car and Commercial Vehicle). Much of this will be web based and / or mobile solutions.
The Technical Lead requires direct working relationships with key business owners, their proxies and project managers responsible for driving forward a particular business division
A successful candidate may be more highly front end or more back end experienced – which is OK, but you must have actively contributed to complex product development solutions with full engagement across multiple areas of technical specialism so is able to fully understand the roles, relationships and dependencies that each of each of these disciplines characterise.
Job Title: Technical Business Lead
Working Hours: 37.5 hours per week, Monday to Friday
Location: Liverpool City Centre, Hybrid working available
Salary: £70,000-£85,000 DOE
What you will be doing:
Developing new and enhancing existing user-facing solutions
Providing technical guidance, decision making and leadership of a delivery team comprising product owners, BA’s, PM’s, front end devs, back end dev, database developers, digital analysts, QA technicians
Ensuring DevOps Epics, pbi’s, tasks, feature flagging, Assurance criteria and all testing strategies align with company standards
Ensuring system are well documented and tested for resilience / failover / auto scaling as specified
Building reusable components and front-end libraries for future use.
Ensuring high quality software product delivery to timescales with reliable estimates and actual effort recorded
Work with multiple internal stakeholders to ensure common understanding of technical approaches to architecture and implementation
Collaborating with all other technical teams proactively and with consideration of priorities and workloads, working collaboratively in a multi disciplinary team to reach team goals
Ensure mandated ‘core systems’ upgrades are appropriately managed
Liaise with 3rd parties as appropriate depending on product requirements
Provide BAU bug handling, hot fix deployment as and when required
Putting security and performance at the heart of all products and processes
What we are looking for:
Capable of advising on modern, secure, technical solutions to achieve product owner goals
Highly proficient in either front end or back end modern technology tooling and coding standards, especially react, react Native, Next JS, C# dot Net, Event driven systems, Azure Devops, SOLID and clean architecture patterns
Ability to understand business requirements and translate them into technical requirements
Backed C#, dotNET, VS Core development
Thorough understanding of front end typescript frameworks and core principles
Solid understanding of modern specifications when developing components.
Experience with the React Material UI Framework and an eye for design and understanding UI/UX practices
Experience working with REST APIs and webhooks
Knowledge of Docker and Docker Compose
Strong development experience in microservice based enterprise architecture, SOLID principles, clean architecture, Azure service Bus, RabbitMQ, Mass transit, MediatR
Knowledge of modern authorization mechanisms, such as JSON Web Token, OAuth etc
Familiarity with modern front-end build pipelines and tools
Understanding of popular front-end development tools such as Yarn, Webpack, Vitjs, StoryBook, Jest, Eslint, Prettier, Husky, etc.
Good awareness of logging and alerting strategies and tooling (e.g. loki/Grafana)
Familiarity with code versioning tools such as Git
Good understanding of Google Adwords, GLCID’s, Tag Manager for tracking conversion
Solid experience of CI/CD pipelines in DevOps
About Acorn Insurance With over 40 years of experience, Acorn Insurance is a specialist provider dedicated to helping individuals secure motor insurance across the UK. We proudly serve more than 50,000 customers, ensuring they find policies that meet their needs and provide the peace of mind that comes with high-quality cover.
At Acorn Insurance, we offer comprehensive training and continuous in-house coaching. You'll receive in-depth, FCA-regulated industry knowledge and all the tools necessary to grow your career with us.
We celebrate diversity and are committed to fostering a culture where everyone feels respected and valued. As a Disability Confident Level 1 and Level 2 employer, we ensure our workplace is accessible and inclusive, encouraging our people to bring their best selves to work every day.
The Acorn Group has been recognised as a Great Place to Work for 2024/5. A record number of employees participated in our survey, overwhelmingly highlighting our welcoming and supportive atmosphere as an excellent place to build a career. We are committed to continuous improvement and have ambitious plans for 2025.
Why Acorn Insurance? Acorn Insurance want to give you more than a job, we want to give you a purpose and a career. So, what can we offer you as an employer? Some of the "your tomorrow" benefits you will receive include: Wellbeing:
Enhanced Annual Leave entitlement starting at 31 days and potentially increasing to 35 days per year depending on grade & length of service (including bank holidays)
Enhanced paternity pay and 16 weeks full maternity pay.
Colleague Assistance programme offers a suite of wellbeing services such as:
6 Free Counselling sessions per year
Unlimited access to a telephone councillor 24/7
Access to a free 4-week programme of cognitive behavioural therapy (CBT) with a trained therapist mentor.
Network of internal qualified mental health first aiders are available to provide support to colleagues.
Financial:
A core level of life assurance with the option to increase cover via salary sacrifice and add your spouse/partner
Ability to access your earnings before payday via Dayforce Wallet.
Company pension scheme
Refer a friend scheme with a £250 bonus for every colleague recommended on passing their probation period.
Access to a flexible benefits platform including an annual flex pot allowance to spend on over 15 benefits of your choice.
Ability to give back. You can opt into donating money to charity to climate positive organisations directly from your salary.
Reward, Recognition and Culture :
Long Service Award paid on 5,10- and 15-years’ service
A reward and recognition hub to celebrate and reward colleagues and peers.
Consistent and engaging company events including company awards, competitions and charity fundraisers.
Budgets for department leaders to use for social and engagement events. Please visit out website to view more of our excellent work benefits!
All roles are subject to DBS and Financial checks, any offer made will be conditional until checks are completed to a satisfactory standard. Unfortunately, due to the length of training and complexity of the role, we can only accept applications from candidates who have at least one year remaining on their (Graduate/ Post study work) visa. Unfortunately, we are unable to provide visa sponsorships. At Acorn, we are committed to creating an inclusive and supportive work environment. We recognise that candidates may have specific needs and are happy to consider reasonable adjustments to the recruitment process and working environment to accommodate individual requirements. Whether it’s modifying equipment, adjusting working hours, or providing additional support, we aim to ensure all employees can perform at their best. If you require any reasonable adjustments, please let us know during the application or interview process, and we will work with you to ensure your needs are met.
25/04/2025
Full time
We are looking for an innovative, broadly experienced all round developer with demonstrable business acumen and team leadership skills, to act as the main technical point to drive forward technical solutions as required for our Private Lines division (Private Car and Commercial Vehicle). Much of this will be web based and / or mobile solutions.
The Technical Lead requires direct working relationships with key business owners, their proxies and project managers responsible for driving forward a particular business division
A successful candidate may be more highly front end or more back end experienced – which is OK, but you must have actively contributed to complex product development solutions with full engagement across multiple areas of technical specialism so is able to fully understand the roles, relationships and dependencies that each of each of these disciplines characterise.
Job Title: Technical Business Lead
Working Hours: 37.5 hours per week, Monday to Friday
Location: Liverpool City Centre, Hybrid working available
Salary: £70,000-£85,000 DOE
What you will be doing:
Developing new and enhancing existing user-facing solutions
Providing technical guidance, decision making and leadership of a delivery team comprising product owners, BA’s, PM’s, front end devs, back end dev, database developers, digital analysts, QA technicians
Ensuring DevOps Epics, pbi’s, tasks, feature flagging, Assurance criteria and all testing strategies align with company standards
Ensuring system are well documented and tested for resilience / failover / auto scaling as specified
Building reusable components and front-end libraries for future use.
Ensuring high quality software product delivery to timescales with reliable estimates and actual effort recorded
Work with multiple internal stakeholders to ensure common understanding of technical approaches to architecture and implementation
Collaborating with all other technical teams proactively and with consideration of priorities and workloads, working collaboratively in a multi disciplinary team to reach team goals
Ensure mandated ‘core systems’ upgrades are appropriately managed
Liaise with 3rd parties as appropriate depending on product requirements
Provide BAU bug handling, hot fix deployment as and when required
Putting security and performance at the heart of all products and processes
What we are looking for:
Capable of advising on modern, secure, technical solutions to achieve product owner goals
Highly proficient in either front end or back end modern technology tooling and coding standards, especially react, react Native, Next JS, C# dot Net, Event driven systems, Azure Devops, SOLID and clean architecture patterns
Ability to understand business requirements and translate them into technical requirements
Backed C#, dotNET, VS Core development
Thorough understanding of front end typescript frameworks and core principles
Solid understanding of modern specifications when developing components.
Experience with the React Material UI Framework and an eye for design and understanding UI/UX practices
Experience working with REST APIs and webhooks
Knowledge of Docker and Docker Compose
Strong development experience in microservice based enterprise architecture, SOLID principles, clean architecture, Azure service Bus, RabbitMQ, Mass transit, MediatR
Knowledge of modern authorization mechanisms, such as JSON Web Token, OAuth etc
Familiarity with modern front-end build pipelines and tools
Understanding of popular front-end development tools such as Yarn, Webpack, Vitjs, StoryBook, Jest, Eslint, Prettier, Husky, etc.
Good awareness of logging and alerting strategies and tooling (e.g. loki/Grafana)
Familiarity with code versioning tools such as Git
Good understanding of Google Adwords, GLCID’s, Tag Manager for tracking conversion
Solid experience of CI/CD pipelines in DevOps
About Acorn Insurance With over 40 years of experience, Acorn Insurance is a specialist provider dedicated to helping individuals secure motor insurance across the UK. We proudly serve more than 50,000 customers, ensuring they find policies that meet their needs and provide the peace of mind that comes with high-quality cover.
At Acorn Insurance, we offer comprehensive training and continuous in-house coaching. You'll receive in-depth, FCA-regulated industry knowledge and all the tools necessary to grow your career with us.
We celebrate diversity and are committed to fostering a culture where everyone feels respected and valued. As a Disability Confident Level 1 and Level 2 employer, we ensure our workplace is accessible and inclusive, encouraging our people to bring their best selves to work every day.
The Acorn Group has been recognised as a Great Place to Work for 2024/5. A record number of employees participated in our survey, overwhelmingly highlighting our welcoming and supportive atmosphere as an excellent place to build a career. We are committed to continuous improvement and have ambitious plans for 2025.
Why Acorn Insurance? Acorn Insurance want to give you more than a job, we want to give you a purpose and a career. So, what can we offer you as an employer? Some of the "your tomorrow" benefits you will receive include: Wellbeing:
Enhanced Annual Leave entitlement starting at 31 days and potentially increasing to 35 days per year depending on grade & length of service (including bank holidays)
Enhanced paternity pay and 16 weeks full maternity pay.
Colleague Assistance programme offers a suite of wellbeing services such as:
6 Free Counselling sessions per year
Unlimited access to a telephone councillor 24/7
Access to a free 4-week programme of cognitive behavioural therapy (CBT) with a trained therapist mentor.
Network of internal qualified mental health first aiders are available to provide support to colleagues.
Financial:
A core level of life assurance with the option to increase cover via salary sacrifice and add your spouse/partner
Ability to access your earnings before payday via Dayforce Wallet.
Company pension scheme
Refer a friend scheme with a £250 bonus for every colleague recommended on passing their probation period.
Access to a flexible benefits platform including an annual flex pot allowance to spend on over 15 benefits of your choice.
Ability to give back. You can opt into donating money to charity to climate positive organisations directly from your salary.
Reward, Recognition and Culture :
Long Service Award paid on 5,10- and 15-years’ service
A reward and recognition hub to celebrate and reward colleagues and peers.
Consistent and engaging company events including company awards, competitions and charity fundraisers.
Budgets for department leaders to use for social and engagement events. Please visit out website to view more of our excellent work benefits!
All roles are subject to DBS and Financial checks, any offer made will be conditional until checks are completed to a satisfactory standard. Unfortunately, due to the length of training and complexity of the role, we can only accept applications from candidates who have at least one year remaining on their (Graduate/ Post study work) visa. Unfortunately, we are unable to provide visa sponsorships. At Acorn, we are committed to creating an inclusive and supportive work environment. We recognise that candidates may have specific needs and are happy to consider reasonable adjustments to the recruitment process and working environment to accommodate individual requirements. Whether it’s modifying equipment, adjusting working hours, or providing additional support, we aim to ensure all employees can perform at their best. If you require any reasonable adjustments, please let us know during the application or interview process, and we will work with you to ensure your needs are met.
College of Medical, Veterinary and Life Sciences
School of Psychology & Neuroscience
IT Infrastructure Manager
Vacancy Ref: 158172
Salary: Grade 8 £49,320 - £56,921 per annum
This post is full time and open ended (permanent). Relocation assistance will be provided where appropriate.
The University of Glasgow is seeking to appoint a talented and highly motivated IT Infrastructure Manager.
Reporting to the Computing Support Manager, the post holder will take a leading role in managing and maintaining the school’s IT Infrastructure, which is essential for the research, teaching and professional services of Psychology and Neuroscience. Your primary responsibility will be to collaborate with the Computing Support Manager, to manage and maintain the specialised core IT infrastructure, as well as provide user support and system development.
The post holder will work closely with the Computing Support Manager to ensure that infrastructure investments align with departmental needs and strategic priorities, optimizing resource allocation and financial planning. In addition, the successful candidate will be required to oversee the management and development of support staff, fostering a culture of excellence through the implementation of best practices, strategic talent development initiatives, and the execution of annual performance reviews.
For more information about the infrastructure and the scope of the job or for informal enquiries, please contact Raymond Elma, Raymond.Elma@glasgow.ac.uk
Job Purpose
Reporting to the Computing Support Manager, you will take a leading role in managing and maintaining the school’s IT Infrastructure, which is essential for the research, teaching and professional services of Psychology and Neuroscience. Your primary responsibility will be to collaborate with the Computing Support Manager, to manage and maintain the specialised core IT infrastructure, as well as provide user support and system development.
Main Duties and Responsibilities
Lead in evaluating and enhancing the effectiveness of the School’s IT Infrastructure, maximising service quality, efficiency and continuity.
Lead the management of infrastructure, data centres and server hardware across the product lifecycle.
Provide and manage core Linux and Microsoft Windows systems to ensure vital DNS, directory, desktop, and storage services remain available, secure and patched.
Lead the management of web services and Content Management Systems running Apache, PHP, Tomcat, MySQL/MariaDB, Python.
"Investigate new and emerging technologies through innovative design of complex systems and usage of specialist IT equipment for use in Psychology and Neuroscience teaching and research, to deliver strategic and operational benefits. Manage the allocated portion of the IT budget, ensuring an effective split between end-user and infrastructure management, and regularly present findings and budget impacts at the board level to align with organizational strategy and support informed decision-making."
Represent Psychology and Neuroscience at Campus and College IT forums, liaising with staff in Computing Service, and providing specialist advice in areas such as security, data storage and governance to enhance the efficiency and effectiveness of IT provision in the University.
"Manage the allocated portion of the IT budget, ensuring an effective split between end-user and infrastructure management. Collaborate with the Computing Support Manager to contribute to the Computing Support Department's budget from an infrastructure perspective, including costing for upgrades, maintenance, and other related expenses. Work closely to ensure that infrastructure investments align with departmental needs and strategic priorities, optimizing resource allocation and financial planning."
Oversee the management and development of support staff, fostering a culture of excellence through the implementation of best practices, strategic talent development initiatives, and the execution of annual performance reviews.
Lead end-to-end project management with a high degree of autonomy, ensuring successful project delivery from inception to completion. Oversee the creation of comprehensive documentation and provide training to colleagues as needed to support project objectives and knowledge transfer
Partner with the University Central IT to design and implement advanced IT security policies, ensuring alignment with institutional standards and enhancing the overall cybersecurity framework
Knowledge, Qualifications, Skills, and Experience Knowledge/Qualifications
Essential:
A1 Scottish Credit and Qualification Framework Level 9 (Ordinary Degree, Scottish Vocational Qualification level 4), or equivalent experience of personal development in a similar role or related role. A2 Ability to undertake the duties associated with this level of post A3 Comprehensive, expert current knowledge of IT standards, systems, and provision to support delivery of research and teaching.
Desirable:
B1 Microsoft Certified: Windows Server Hybrid Administrator Associate certification is highly desirable, with a strong emphasis on proficiency in managing local Active Directory environments.
B2 Proficiency in macOS management with JAMF certification is highly desirable.
B3 Experience of working in a Higher Education environment.
Skills Essential:
C1 Skills in LAMP platforms (Linux, Apache, MySQL, PHP).
C2Extensive experience in Linux/Unix administration, including user management (NIS Domain), monitoring, optimizing system performance, system updates, backups (ZFS) and network storage (NFS).
C2 Skill in managing and maintaining networking services (DNS, DHCP), which includes diagnosing and troubleshooting network problems.
C3 Expertise in Microsoft on prem Active Directory and Window Server 2019 and above.
C4 Ability to take a problem/project from conception to completion, interpreting and integrating technical and user needs appropriately.
C5 Ability to develop innovative solutions and to influence others to adopt them.
C6 Excellent interpersonal and communication (oral and written) skills.
C7 Demonstrable people/time/budget/project management skills of an appropriate level.
C8 Ability to work effectively with a high level of independence but also within a team.
C9 Strong analytical and innovative problem-solving skills.
C10 Ability to multitask successfully in a busy role with competing demands
C11 Ability to work flexibly and adapt to changing environments.
C12 Ability to collaborate with teams within our ogranisation (e.g Information Services Security Team and Network Infrastructure Team)
Desirable:
D1 Understanding of cybersecurity principles to protect data and computational resources. D2 Compliance with data privacy regulations and institutional IT policies. D3 Ability to implement and maintain secure access protocols. D4 Support for software installations, updates, and troubleshooting. D5 Ability to provide technical support to faculty and students. D6 Conducting training sessions on best practices for using the computing grid.
D7 Expertise in managing and maintaining high-performance computing (HPC) systems, Rocks Clusters or similar.
D8 Skills in Enterprise server software and storage technologies such as, Isilon, iDrac, Microsoft failover clusters and VMware VCenter.
F9 Proficiency in virtualisation and containerisation technologies (e.g., Docker, singularity).
Experience
Essential:
E1 Experience in leading a highly specialised infrastructure team.
E2 Substantial experience in server management and systems administration in a heterogeneous environment with a mix of Linux, Unix and MS Windows server technologies providing general services, such as backup, mail, DNS, DHCP, printing and user accounts.
E4 Installation and administration of enterprise level server hardware and software. Including, server management, virtualisation, and storage management.
E5 Significant experience of a higher-level programming or scripting language such as Shell Script, Python or PowerShell.
E6 Experience managing projects in a complex multidisciplinary organisation.
E7 Experience of taking responsibility for actions that can have considerable impact on the user community.
E8 Experience of negotiating with colleagues.
Desirable:
F1 Supporting Research in an academic environment.
F2 Supporting MySQL/MariaDB relational database servers.
F3 Security with network penetration testing, diagnosis, and patching.
F4 Experience of GDPR (General Data Protection Regulation), Caldecott and the processing of personal and medical data.
E5 Knowledge of libraries needed for GPU clusters and distributed computing frameworks
25/11/2024
Full time
College of Medical, Veterinary and Life Sciences
School of Psychology & Neuroscience
IT Infrastructure Manager
Vacancy Ref: 158172
Salary: Grade 8 £49,320 - £56,921 per annum
This post is full time and open ended (permanent). Relocation assistance will be provided where appropriate.
The University of Glasgow is seeking to appoint a talented and highly motivated IT Infrastructure Manager.
Reporting to the Computing Support Manager, the post holder will take a leading role in managing and maintaining the school’s IT Infrastructure, which is essential for the research, teaching and professional services of Psychology and Neuroscience. Your primary responsibility will be to collaborate with the Computing Support Manager, to manage and maintain the specialised core IT infrastructure, as well as provide user support and system development.
The post holder will work closely with the Computing Support Manager to ensure that infrastructure investments align with departmental needs and strategic priorities, optimizing resource allocation and financial planning. In addition, the successful candidate will be required to oversee the management and development of support staff, fostering a culture of excellence through the implementation of best practices, strategic talent development initiatives, and the execution of annual performance reviews.
For more information about the infrastructure and the scope of the job or for informal enquiries, please contact Raymond Elma, Raymond.Elma@glasgow.ac.uk
Job Purpose
Reporting to the Computing Support Manager, you will take a leading role in managing and maintaining the school’s IT Infrastructure, which is essential for the research, teaching and professional services of Psychology and Neuroscience. Your primary responsibility will be to collaborate with the Computing Support Manager, to manage and maintain the specialised core IT infrastructure, as well as provide user support and system development.
Main Duties and Responsibilities
Lead in evaluating and enhancing the effectiveness of the School’s IT Infrastructure, maximising service quality, efficiency and continuity.
Lead the management of infrastructure, data centres and server hardware across the product lifecycle.
Provide and manage core Linux and Microsoft Windows systems to ensure vital DNS, directory, desktop, and storage services remain available, secure and patched.
Lead the management of web services and Content Management Systems running Apache, PHP, Tomcat, MySQL/MariaDB, Python.
"Investigate new and emerging technologies through innovative design of complex systems and usage of specialist IT equipment for use in Psychology and Neuroscience teaching and research, to deliver strategic and operational benefits. Manage the allocated portion of the IT budget, ensuring an effective split between end-user and infrastructure management, and regularly present findings and budget impacts at the board level to align with organizational strategy and support informed decision-making."
Represent Psychology and Neuroscience at Campus and College IT forums, liaising with staff in Computing Service, and providing specialist advice in areas such as security, data storage and governance to enhance the efficiency and effectiveness of IT provision in the University.
"Manage the allocated portion of the IT budget, ensuring an effective split between end-user and infrastructure management. Collaborate with the Computing Support Manager to contribute to the Computing Support Department's budget from an infrastructure perspective, including costing for upgrades, maintenance, and other related expenses. Work closely to ensure that infrastructure investments align with departmental needs and strategic priorities, optimizing resource allocation and financial planning."
Oversee the management and development of support staff, fostering a culture of excellence through the implementation of best practices, strategic talent development initiatives, and the execution of annual performance reviews.
Lead end-to-end project management with a high degree of autonomy, ensuring successful project delivery from inception to completion. Oversee the creation of comprehensive documentation and provide training to colleagues as needed to support project objectives and knowledge transfer
Partner with the University Central IT to design and implement advanced IT security policies, ensuring alignment with institutional standards and enhancing the overall cybersecurity framework
Knowledge, Qualifications, Skills, and Experience Knowledge/Qualifications
Essential:
A1 Scottish Credit and Qualification Framework Level 9 (Ordinary Degree, Scottish Vocational Qualification level 4), or equivalent experience of personal development in a similar role or related role. A2 Ability to undertake the duties associated with this level of post A3 Comprehensive, expert current knowledge of IT standards, systems, and provision to support delivery of research and teaching.
Desirable:
B1 Microsoft Certified: Windows Server Hybrid Administrator Associate certification is highly desirable, with a strong emphasis on proficiency in managing local Active Directory environments.
B2 Proficiency in macOS management with JAMF certification is highly desirable.
B3 Experience of working in a Higher Education environment.
Skills Essential:
C1 Skills in LAMP platforms (Linux, Apache, MySQL, PHP).
C2Extensive experience in Linux/Unix administration, including user management (NIS Domain), monitoring, optimizing system performance, system updates, backups (ZFS) and network storage (NFS).
C2 Skill in managing and maintaining networking services (DNS, DHCP), which includes diagnosing and troubleshooting network problems.
C3 Expertise in Microsoft on prem Active Directory and Window Server 2019 and above.
C4 Ability to take a problem/project from conception to completion, interpreting and integrating technical and user needs appropriately.
C5 Ability to develop innovative solutions and to influence others to adopt them.
C6 Excellent interpersonal and communication (oral and written) skills.
C7 Demonstrable people/time/budget/project management skills of an appropriate level.
C8 Ability to work effectively with a high level of independence but also within a team.
C9 Strong analytical and innovative problem-solving skills.
C10 Ability to multitask successfully in a busy role with competing demands
C11 Ability to work flexibly and adapt to changing environments.
C12 Ability to collaborate with teams within our ogranisation (e.g Information Services Security Team and Network Infrastructure Team)
Desirable:
D1 Understanding of cybersecurity principles to protect data and computational resources. D2 Compliance with data privacy regulations and institutional IT policies. D3 Ability to implement and maintain secure access protocols. D4 Support for software installations, updates, and troubleshooting. D5 Ability to provide technical support to faculty and students. D6 Conducting training sessions on best practices for using the computing grid.
D7 Expertise in managing and maintaining high-performance computing (HPC) systems, Rocks Clusters or similar.
D8 Skills in Enterprise server software and storage technologies such as, Isilon, iDrac, Microsoft failover clusters and VMware VCenter.
F9 Proficiency in virtualisation and containerisation technologies (e.g., Docker, singularity).
Experience
Essential:
E1 Experience in leading a highly specialised infrastructure team.
E2 Substantial experience in server management and systems administration in a heterogeneous environment with a mix of Linux, Unix and MS Windows server technologies providing general services, such as backup, mail, DNS, DHCP, printing and user accounts.
E4 Installation and administration of enterprise level server hardware and software. Including, server management, virtualisation, and storage management.
E5 Significant experience of a higher-level programming or scripting language such as Shell Script, Python or PowerShell.
E6 Experience managing projects in a complex multidisciplinary organisation.
E7 Experience of taking responsibility for actions that can have considerable impact on the user community.
E8 Experience of negotiating with colleagues.
Desirable:
F1 Supporting Research in an academic environment.
F2 Supporting MySQL/MariaDB relational database servers.
F3 Security with network penetration testing, diagnosis, and patching.
F4 Experience of GDPR (General Data Protection Regulation), Caldecott and the processing of personal and medical data.
E5 Knowledge of libraries needed for GPU clusters and distributed computing frameworks
Hartpury University and Collage
Gloucestershire, UK
Service Desk Team Leader
£27,729 - £30,311 per annum
37.5 hours per week
Permanent
About Us
Hartpury University and Hartpury College are among the UK’s leading specialist education providers in agriculture, animal, equine, sport and veterinary nursing. Located in Gloucestershire, Hartpury University and Hartpury College sit side-by-side on a beautiful 360-hectare campus. We provide world-class facilities to more than 4,500 university and college-level students studying undergraduate and postgraduate degrees, A-levels and diplomas, as well as undertaking industry research. The University is rated top 10 in the UK for Teaching Quality ( The Times and Sunday Times Good University Guide 2023 ) and has 97% graduate employability, whilst the College is rated Ofsted Outstanding in all areas. A passionate and innovative business culture and exceptional support networks make Hartpury an ideal career choice.
Hartpury is committed to promoting a diverse and inclusive community – a place where we can all be ourselves. We particularly welcome applicants that we are underrepresented in, including those from ethnically diverse backgrounds, LGBTQI+ communities, and those living with disabilities. As part of our commitment to equality, diversity and inclusion we offer a range of inclusive policies, flexible working arrangements and a multi-faith space to support staff from different backgrounds. To find out more about our commitment to Equality, Diversity and Inclusivity, please click here
About the Role
Lead and manage the IT Service Desk by working in partnership with the academic departments and other services to ensure an excellent level of service is delivered to our students and staff.
Provide hands-on first line support for a range of technologies, including desktop PCs, mobile devices, and cloud solutions.
Drive continual service improvement, develop service desk reporting, and maintain a comprehensive internal knowledge base to meet SLAs.
To solve user problems in an efficient and timely way and to provide technical expertise to support and develop effective and efficient internal processes.
About You
You will have demonstrable experience of providing support across an environment which includes Windows desktops and servers, Office, Active Directory.
Skilled in MS Windows Desktop Support, with a solid understanding of troubleshooting, system support, and network fundamentals.
You will have previously led or played an active role in developing a service desk.
You will have strong organizational skills to manage team schedules and documentation, ensuring efficient onboarding and service consistency.
Experience of developing SLAs and KPIs associated with a Service Desk and call handling.
We offer a fantastic package of staff benefits including:
Hybrid working arrangements with blended approach of office and home working
25 days annual leave entitlement plus bank holidays rising to 30 days with length of service
Wellbeing support including our Employee Assistance Programme
Generous pension scheme (LGPS)
Employee Discounts Scheme
Onsite fitness facilities
Support for continuous professional development
Flexible working opportunities available
Enhanced maternity, adoption and paternity leave
We are committed to safeguarding and promoting the welfare of children and young people and expect all staff and volunteers to share this commitment. We will ensure that all our recruitment and selection practices reflect this commitment. All successful candidates will be subject to Disclosure and Barring Service checks along with other relevant employment checks.
Click the button below to apply online
The closing date for receipt of applications is 30th November 2024.
Interviews will be held on the W/C 9th December 2024
We reserve the right to close this vacancy before the specified closing date should we receive sufficient applications or in order to respond to business needs. In order to avoid missing an opportunity to apply please submit your application as early as possible.
Candidates must be able to demonstrate their eligibility to work in the UK.
22/11/2024
Full time
Service Desk Team Leader
£27,729 - £30,311 per annum
37.5 hours per week
Permanent
About Us
Hartpury University and Hartpury College are among the UK’s leading specialist education providers in agriculture, animal, equine, sport and veterinary nursing. Located in Gloucestershire, Hartpury University and Hartpury College sit side-by-side on a beautiful 360-hectare campus. We provide world-class facilities to more than 4,500 university and college-level students studying undergraduate and postgraduate degrees, A-levels and diplomas, as well as undertaking industry research. The University is rated top 10 in the UK for Teaching Quality ( The Times and Sunday Times Good University Guide 2023 ) and has 97% graduate employability, whilst the College is rated Ofsted Outstanding in all areas. A passionate and innovative business culture and exceptional support networks make Hartpury an ideal career choice.
Hartpury is committed to promoting a diverse and inclusive community – a place where we can all be ourselves. We particularly welcome applicants that we are underrepresented in, including those from ethnically diverse backgrounds, LGBTQI+ communities, and those living with disabilities. As part of our commitment to equality, diversity and inclusion we offer a range of inclusive policies, flexible working arrangements and a multi-faith space to support staff from different backgrounds. To find out more about our commitment to Equality, Diversity and Inclusivity, please click here
About the Role
Lead and manage the IT Service Desk by working in partnership with the academic departments and other services to ensure an excellent level of service is delivered to our students and staff.
Provide hands-on first line support for a range of technologies, including desktop PCs, mobile devices, and cloud solutions.
Drive continual service improvement, develop service desk reporting, and maintain a comprehensive internal knowledge base to meet SLAs.
To solve user problems in an efficient and timely way and to provide technical expertise to support and develop effective and efficient internal processes.
About You
You will have demonstrable experience of providing support across an environment which includes Windows desktops and servers, Office, Active Directory.
Skilled in MS Windows Desktop Support, with a solid understanding of troubleshooting, system support, and network fundamentals.
You will have previously led or played an active role in developing a service desk.
You will have strong organizational skills to manage team schedules and documentation, ensuring efficient onboarding and service consistency.
Experience of developing SLAs and KPIs associated with a Service Desk and call handling.
We offer a fantastic package of staff benefits including:
Hybrid working arrangements with blended approach of office and home working
25 days annual leave entitlement plus bank holidays rising to 30 days with length of service
Wellbeing support including our Employee Assistance Programme
Generous pension scheme (LGPS)
Employee Discounts Scheme
Onsite fitness facilities
Support for continuous professional development
Flexible working opportunities available
Enhanced maternity, adoption and paternity leave
We are committed to safeguarding and promoting the welfare of children and young people and expect all staff and volunteers to share this commitment. We will ensure that all our recruitment and selection practices reflect this commitment. All successful candidates will be subject to Disclosure and Barring Service checks along with other relevant employment checks.
Click the button below to apply online
The closing date for receipt of applications is 30th November 2024.
Interviews will be held on the W/C 9th December 2024
We reserve the right to close this vacancy before the specified closing date should we receive sufficient applications or in order to respond to business needs. In order to avoid missing an opportunity to apply please submit your application as early as possible.
Candidates must be able to demonstrate their eligibility to work in the UK.
IT Configuration Manager Leeds, West Yorkshire (Hybrid Working - 3 days per week on-site) Excellent Benefits Package An excellent opportunity for an experienced IT Configuration Manager to join a large-scale technology organisation and take ownership of the Service Configuration Management practice. This is a strategic and hands-on role, responsible for shaping how configuration data is managed, governed, and maintained across a complex enterprise environment. As an IT Configuration Manager, you'll lead the development and continuous improvement of Configuration Management processes, ensuring data quality, operational efficiency, and alignment with organisational goals. You'll work closely with cross-functional teams - including IT operations, ServiceNow specialists, and service delivery leads - to ensure the Configuration Management Database (CMDB) is accurate, high-performing, and supports broader transformation initiatives. This IT Configuration Manager offers the chance to set direction, lead a small team, and influence best practice across the wider ITSM landscape while working in a collaborative, forward-thinking environment. IT Configuration Manager - Key Requirements: Strong background in IT Service Management (ITSM), with proven experience managing or designing CMDBs within enterprise-scale organisations Advanced working knowledge of ServiceNow and ITIL processes, particularly in Configuration and Asset Management Experience defining and embedding Configuration Management policies, procedures, and governance frameworks Excellent communication and stakeholder management skills, with the ability to lead discussions across technical and business functions Proven experience managing third-party suppliers and ensuring delivery against agreed standards Strong focus on data integrity, compliance, and operational performance Ability to balance strategic oversight with practical, hands-on problem-solving Flexible and adaptable mindset, able to operate effectively in dynamic environments IT Configuration Manager - Benefits: Performance-related bonus Car allowance (circa £5k) Enhanced pension contribution 25+ days annual leave Private healthcare Free on-site parking If you're an ITSM professional looking for a role where you can shape strategy, lead continuous improvement, and ensure Configuration Management delivers measurable business value, this is an outstanding opportunity to do just that. We are an equal opportunities employer and welcome applications from all suitably qualified candidates, regardless of race, sex, disability, religion/belief, sexual orientation, or age.
12/11/2025
Full time
IT Configuration Manager Leeds, West Yorkshire (Hybrid Working - 3 days per week on-site) Excellent Benefits Package An excellent opportunity for an experienced IT Configuration Manager to join a large-scale technology organisation and take ownership of the Service Configuration Management practice. This is a strategic and hands-on role, responsible for shaping how configuration data is managed, governed, and maintained across a complex enterprise environment. As an IT Configuration Manager, you'll lead the development and continuous improvement of Configuration Management processes, ensuring data quality, operational efficiency, and alignment with organisational goals. You'll work closely with cross-functional teams - including IT operations, ServiceNow specialists, and service delivery leads - to ensure the Configuration Management Database (CMDB) is accurate, high-performing, and supports broader transformation initiatives. This IT Configuration Manager offers the chance to set direction, lead a small team, and influence best practice across the wider ITSM landscape while working in a collaborative, forward-thinking environment. IT Configuration Manager - Key Requirements: Strong background in IT Service Management (ITSM), with proven experience managing or designing CMDBs within enterprise-scale organisations Advanced working knowledge of ServiceNow and ITIL processes, particularly in Configuration and Asset Management Experience defining and embedding Configuration Management policies, procedures, and governance frameworks Excellent communication and stakeholder management skills, with the ability to lead discussions across technical and business functions Proven experience managing third-party suppliers and ensuring delivery against agreed standards Strong focus on data integrity, compliance, and operational performance Ability to balance strategic oversight with practical, hands-on problem-solving Flexible and adaptable mindset, able to operate effectively in dynamic environments IT Configuration Manager - Benefits: Performance-related bonus Car allowance (circa £5k) Enhanced pension contribution 25+ days annual leave Private healthcare Free on-site parking If you're an ITSM professional looking for a role where you can shape strategy, lead continuous improvement, and ensure Configuration Management delivers measurable business value, this is an outstanding opportunity to do just that. We are an equal opportunities employer and welcome applications from all suitably qualified candidates, regardless of race, sex, disability, religion/belief, sexual orientation, or age.
Software Support Analyst - CAD, CAM, CNC Hybrid (3 days on-site near Solihull) 40,000 - 45,000 + benefits Are you a hands-on Software Support Analyst who loves solving complex software problems and helping customers get the best out of powerful design tools? Applause IT are working with an established software company whose products are used by makers, manufacturers and engineers around the world to turn creative 2D and 3D designs into real products. Their software sits at the intersection of design, CAD/CAM, and CNC machining - giving users the power to produce anything from intricate signage to precision-engineered parts. The Opportunity You'll take ownership of customer software support for a suite of specialist design and manufacturing applications, providing first-class help to users across the UK and overseas. Day to day, you'll: Diagnose and resolve customer issues covering installation, licensing and workflow challenges Provide expert support via email, phone and remote tools Collaborate with the engineering team on bug fixes, testing and product feedback Maintain documentation and contribute to internal knowledge sharing Become the go-to expert customers rely on for quick, clear and professional technical help This is a standalone role suited to someone confident working independently, with strong communication skills and an analytical approach to problem-solving. What You'll Bring Proven experience supporting software products in a customer-facing role Strong troubleshooting and Windows application support skills Excellent written and verbal communication Familiarity with ticketing systems such as Zendesk, Jira Service Management or Freshdesk Understanding of CAD/CAM, CNC, or design/manufacturing workflows Desirable: Experience supporting 3D design, CNC, or engineering software Exposure to software testing, bug tracking or release validation Knowledge of scripting (PowerShell or Python) or helpdesk documentation tools What's On Offer Salary up to 45,000, depending on experience Hybrid working - 3 days on-site (Mon, Wed, Fri) near Solihull / Balsall Common 25 days' holiday + bank holidays 8% company pension, private healthcare and death-in-service benefit Supportive, creative environment where you'll work directly with engineers building world-class software If you're passionate about technology, enjoy helping users, and want to work with cutting-edge CAD/CAM tools that make a real impact, we'd love to hear from you.
12/11/2025
Full time
Software Support Analyst - CAD, CAM, CNC Hybrid (3 days on-site near Solihull) 40,000 - 45,000 + benefits Are you a hands-on Software Support Analyst who loves solving complex software problems and helping customers get the best out of powerful design tools? Applause IT are working with an established software company whose products are used by makers, manufacturers and engineers around the world to turn creative 2D and 3D designs into real products. Their software sits at the intersection of design, CAD/CAM, and CNC machining - giving users the power to produce anything from intricate signage to precision-engineered parts. The Opportunity You'll take ownership of customer software support for a suite of specialist design and manufacturing applications, providing first-class help to users across the UK and overseas. Day to day, you'll: Diagnose and resolve customer issues covering installation, licensing and workflow challenges Provide expert support via email, phone and remote tools Collaborate with the engineering team on bug fixes, testing and product feedback Maintain documentation and contribute to internal knowledge sharing Become the go-to expert customers rely on for quick, clear and professional technical help This is a standalone role suited to someone confident working independently, with strong communication skills and an analytical approach to problem-solving. What You'll Bring Proven experience supporting software products in a customer-facing role Strong troubleshooting and Windows application support skills Excellent written and verbal communication Familiarity with ticketing systems such as Zendesk, Jira Service Management or Freshdesk Understanding of CAD/CAM, CNC, or design/manufacturing workflows Desirable: Experience supporting 3D design, CNC, or engineering software Exposure to software testing, bug tracking or release validation Knowledge of scripting (PowerShell or Python) or helpdesk documentation tools What's On Offer Salary up to 45,000, depending on experience Hybrid working - 3 days on-site (Mon, Wed, Fri) near Solihull / Balsall Common 25 days' holiday + bank holidays 8% company pension, private healthcare and death-in-service benefit Supportive, creative environment where you'll work directly with engineers building world-class software If you're passionate about technology, enjoy helping users, and want to work with cutting-edge CAD/CAM tools that make a real impact, we'd love to hear from you.
The client, a prestigious global law firm, is seeking an experienced eDiscovery Senior Technical Specialist to join its high-performing London team. In this pivotal role, you will manage complex eDiscovery projects, oversee the firm s Relativity environment, and provide expert guidance to stakeholders on both technical and strategic aspects of eDisclosure. The successful candidate will demonstrate advanced Relativity expertise, strong leadership ability, and a passion for driving innovation in legal technology across international matters. Purpose: Successfully deliver and assist others in the delivery of projects on instruction from the Practice. Assist with management of the eDiscovery team. Expertise in Relativity platform implementation, software testing and quality assurance. To provide the Practice with technical, strategic and practical know-how on eDiscovery and review services. Your Key Responsibilities: Accountable for ensuring the quality control process is adhered to in the delivery of all services. Ensure that there is adequate project management, supervision and participation in projects/tasks, from inception to completion. Ensure the Manager is made aware of all tasks/projects, and the approach to delivery is discussed and confirmed with them. Generate and adhere to recommendations, project plans, cost estimates, procedures and specifications, ensuring quotes are provided and instructions are agreed in writing, with the instructing principal/client before engagement. Anticipate and be reactive to changing client instructions and requirements. Act as a reference point for service team resourcing and service issues, escalating any complaints from the Practice immediately to the Manager and working with Management to address these. Ensure data security procedures are adhered to. UK based, but providing global advice, support and specialist technical and project management skills. Expected to be on call 24/7 during busy periods. Fluctuating headcount responsibility (this may grow over time). Develop team members within their capabilities and ambitions in line with the firm s needs and in accordance with company policy. Monitor team performance, conduct appraisal process, actively seek and act on feedback. Encourage the team to be innovative and to initiate ideas and suggestions. Ensure own and team s administration is kept up to date. Adopt and ensure the team adhere to all commercial/financial discipline requirements such as time recording, billing, etc. Contribute to internal know-how and develop strong cross-regional collaboration to facilitate knowledge sharing and compliance with global policies. Your Experience: Share knowledge and expertise to ensure the successful end-to-end delivery of eDiscovery projects. Oversee end-to-end management and administration of the firm s Relativity environment including user access, security and performance monitoring. Develop, document, and enforce best practice processes for data processing, document review, production, and case management within Relativity. Responsible for the successful end-to-end delivery of eDiscovery projects, including processing data, creating productions for disclosure/investigation, leveraging TAR and machine learning functionality, GenAI solutions, Early Case Assessment tools and case management tools. Keep up to date with developments by attending seminars/presentations on relevant services and technology, ensuring knowledge is shared and training is provided to all team members. Qualifications: Relativity Master Strong technical proficiency with Relativity s administrative functions, security controls and advanced analytics features Eight years of working within an eDiscovery role and preferably leading a team Experience managing and administering a Relativity instance in a legal or eDiscovery environment Additional Skills: Available with full job brief. You will be welcomed into the eDiscovery team as a valued and integral member of the group. This team is part of a globally connected function that plays a pivotal role in supporting the firm s lawyers and practice groups in delivering outstanding client service, achieving operational excellence, and driving strategic initiatives forward. In this role, you will work closely with the global eDiscovery team based out of the UK/Europe and the US, benefiting from a collaborative, inclusive, and high-performing environment.
12/11/2025
Full time
The client, a prestigious global law firm, is seeking an experienced eDiscovery Senior Technical Specialist to join its high-performing London team. In this pivotal role, you will manage complex eDiscovery projects, oversee the firm s Relativity environment, and provide expert guidance to stakeholders on both technical and strategic aspects of eDisclosure. The successful candidate will demonstrate advanced Relativity expertise, strong leadership ability, and a passion for driving innovation in legal technology across international matters. Purpose: Successfully deliver and assist others in the delivery of projects on instruction from the Practice. Assist with management of the eDiscovery team. Expertise in Relativity platform implementation, software testing and quality assurance. To provide the Practice with technical, strategic and practical know-how on eDiscovery and review services. Your Key Responsibilities: Accountable for ensuring the quality control process is adhered to in the delivery of all services. Ensure that there is adequate project management, supervision and participation in projects/tasks, from inception to completion. Ensure the Manager is made aware of all tasks/projects, and the approach to delivery is discussed and confirmed with them. Generate and adhere to recommendations, project plans, cost estimates, procedures and specifications, ensuring quotes are provided and instructions are agreed in writing, with the instructing principal/client before engagement. Anticipate and be reactive to changing client instructions and requirements. Act as a reference point for service team resourcing and service issues, escalating any complaints from the Practice immediately to the Manager and working with Management to address these. Ensure data security procedures are adhered to. UK based, but providing global advice, support and specialist technical and project management skills. Expected to be on call 24/7 during busy periods. Fluctuating headcount responsibility (this may grow over time). Develop team members within their capabilities and ambitions in line with the firm s needs and in accordance with company policy. Monitor team performance, conduct appraisal process, actively seek and act on feedback. Encourage the team to be innovative and to initiate ideas and suggestions. Ensure own and team s administration is kept up to date. Adopt and ensure the team adhere to all commercial/financial discipline requirements such as time recording, billing, etc. Contribute to internal know-how and develop strong cross-regional collaboration to facilitate knowledge sharing and compliance with global policies. Your Experience: Share knowledge and expertise to ensure the successful end-to-end delivery of eDiscovery projects. Oversee end-to-end management and administration of the firm s Relativity environment including user access, security and performance monitoring. Develop, document, and enforce best practice processes for data processing, document review, production, and case management within Relativity. Responsible for the successful end-to-end delivery of eDiscovery projects, including processing data, creating productions for disclosure/investigation, leveraging TAR and machine learning functionality, GenAI solutions, Early Case Assessment tools and case management tools. Keep up to date with developments by attending seminars/presentations on relevant services and technology, ensuring knowledge is shared and training is provided to all team members. Qualifications: Relativity Master Strong technical proficiency with Relativity s administrative functions, security controls and advanced analytics features Eight years of working within an eDiscovery role and preferably leading a team Experience managing and administering a Relativity instance in a legal or eDiscovery environment Additional Skills: Available with full job brief. You will be welcomed into the eDiscovery team as a valued and integral member of the group. This team is part of a globally connected function that plays a pivotal role in supporting the firm s lawyers and practice groups in delivering outstanding client service, achieving operational excellence, and driving strategic initiatives forward. In this role, you will work closely with the global eDiscovery team based out of the UK/Europe and the US, benefiting from a collaborative, inclusive, and high-performing environment.
Would you like to join an innovative company nominated by Forbes as one of the top 500 companies in the World to work for? We are looking for a Product Owner/ Product Specialist to join a Global medical technology leader that is reimagining digital solutions. This organisation is developing a connected, data-driven ecosystem that applies AI, augmented reality, computer vision, and live video collaboration to transform workflows in operating theatres and procedure rooms around the world. Their pioneering video and analytics platforms enable hospitals and clinical teams to capture, review, and learn from surgical procedures in real time. As these technologies continue to expand into new regions and interventional settings, the company is seeking a Principal Product Specialist / Agile Product Owner to help define and deliver the next phase of its innovation strategy. About the Position: In this pivotal role, you'll take ownership of the product roadmap and backlog, ensuring that each development step aligns with the company's strategic goals and the needs of clinicians and patients. You'll act as a bridge between business, engineering, and user experience teams; guiding product direction, defining priorities, and ensuring high-quality delivery in line with healthcare standards and regulations. This is a 6-month temporary-to-perm position (moving permanent mid-June 2026) To be considered for a position, you must be available to begin work within the next 6 weeks. Working Hours: Monday - Friday 08:30 - 17:00 - Hybrid working - Tues & Weds in Central London office in walking distance of Old Street and Angel stations. 35 - 45ph ( 68,000 - 87,000pa) Please note, for this role you do need a medical background. We do have other Product roles without industry requirements please contact for more information. Main duties to include: Setting the product vision, goals, and success measures in partnership with leadership. Managing and refining the product backlog, balancing clinical value, technical feasibility, and business outcomes. Leading Agile ceremonies and supporting teams through sprint planning, prioritisation, and release cycles. Gathering insights through user research, stakeholder interviews, and market analysis to inform future developments. Collaborating closely with engineering teams to deliver compliant, high-performance digital and embedded products. Supporting full lifecycle management - from concept and prototype to launch, feedback, and iteration. Building strong partnerships across global teams and ensuring clear communication throughout the product journey. This is a highly collaborative role that combines strategic thinking with hands-on execution and an understanding of clinical workflows. Essential Candidate Requirements: Experience as a Product Owner or Product Manager within B2B healthcare software or digitally connected medical devices. Familiarity with interventional or surgical workflows, including documentation systems and imaging environments. Proven ability to manage end-to-end product development - from ideation through to release and iteration. Strong background in user research, requirements gathering, and systems definition. Agile or Scrum certification, with hands-on experience leading cross-functional teams. Excellent communication, influencing, and stakeholder management skills. Degree in engineering, computer science, or a related technical discipline. Ability to work independently and collaboratively, with flexibility to be on-site in London as needed. Desirable experience: Knowledge of medical imaging systems, telehealth, or connected care platforms. Understanding of healthcare compliance, SaMD (Software as a Medical Device), or AI applications in medicine. Background in both software and embedded system environments. Looking for the next step in your career? Think Specialist Recruitment. Think Specialist Recruitment is an independent support staff recruitment agency based in Hemel Hempstead and working across the Herts, Beds and Bucks area. We specialise in permanent, temporary and contract recruitment with areas of expertise including administration, customer service/call centre, PA/secretarial, human resources, accountancy and finance, sales admin/sales support, marketing and IT Helpdesk/IT support.
12/11/2025
Seasonal
Would you like to join an innovative company nominated by Forbes as one of the top 500 companies in the World to work for? We are looking for a Product Owner/ Product Specialist to join a Global medical technology leader that is reimagining digital solutions. This organisation is developing a connected, data-driven ecosystem that applies AI, augmented reality, computer vision, and live video collaboration to transform workflows in operating theatres and procedure rooms around the world. Their pioneering video and analytics platforms enable hospitals and clinical teams to capture, review, and learn from surgical procedures in real time. As these technologies continue to expand into new regions and interventional settings, the company is seeking a Principal Product Specialist / Agile Product Owner to help define and deliver the next phase of its innovation strategy. About the Position: In this pivotal role, you'll take ownership of the product roadmap and backlog, ensuring that each development step aligns with the company's strategic goals and the needs of clinicians and patients. You'll act as a bridge between business, engineering, and user experience teams; guiding product direction, defining priorities, and ensuring high-quality delivery in line with healthcare standards and regulations. This is a 6-month temporary-to-perm position (moving permanent mid-June 2026) To be considered for a position, you must be available to begin work within the next 6 weeks. Working Hours: Monday - Friday 08:30 - 17:00 - Hybrid working - Tues & Weds in Central London office in walking distance of Old Street and Angel stations. 35 - 45ph ( 68,000 - 87,000pa) Please note, for this role you do need a medical background. We do have other Product roles without industry requirements please contact for more information. Main duties to include: Setting the product vision, goals, and success measures in partnership with leadership. Managing and refining the product backlog, balancing clinical value, technical feasibility, and business outcomes. Leading Agile ceremonies and supporting teams through sprint planning, prioritisation, and release cycles. Gathering insights through user research, stakeholder interviews, and market analysis to inform future developments. Collaborating closely with engineering teams to deliver compliant, high-performance digital and embedded products. Supporting full lifecycle management - from concept and prototype to launch, feedback, and iteration. Building strong partnerships across global teams and ensuring clear communication throughout the product journey. This is a highly collaborative role that combines strategic thinking with hands-on execution and an understanding of clinical workflows. Essential Candidate Requirements: Experience as a Product Owner or Product Manager within B2B healthcare software or digitally connected medical devices. Familiarity with interventional or surgical workflows, including documentation systems and imaging environments. Proven ability to manage end-to-end product development - from ideation through to release and iteration. Strong background in user research, requirements gathering, and systems definition. Agile or Scrum certification, with hands-on experience leading cross-functional teams. Excellent communication, influencing, and stakeholder management skills. Degree in engineering, computer science, or a related technical discipline. Ability to work independently and collaboratively, with flexibility to be on-site in London as needed. Desirable experience: Knowledge of medical imaging systems, telehealth, or connected care platforms. Understanding of healthcare compliance, SaMD (Software as a Medical Device), or AI applications in medicine. Background in both software and embedded system environments. Looking for the next step in your career? Think Specialist Recruitment. Think Specialist Recruitment is an independent support staff recruitment agency based in Hemel Hempstead and working across the Herts, Beds and Bucks area. We specialise in permanent, temporary and contract recruitment with areas of expertise including administration, customer service/call centre, PA/secretarial, human resources, accountancy and finance, sales admin/sales support, marketing and IT Helpdesk/IT support.
Job Title: IT Trainer Location: Sharston, M22 4SN Salary : £30,000 to £35,000 per annum, dependent on experience Job type: Full time, Permanent About Us: Established in 2000, Express Solicitors is an award-winning law firm that deals with personal injury and clinical negligence claims. Based in Manchester, we serve clients nationwide and are currently ranked 64 out of more than 10,000 law firms. We have a 5-star rating on Trustpilot from over 7,000 reviews, which coming from our clients means a lot to us. We are proud of the work we do helping injured people, and this is the core of our business. The Role: We are seeking a proactive and engaging IT Trainer to join our Professional Support Department. The successful candidate will be responsible for the design, delivery, and coordination of IT systems training across the firm, ensuring all staff have the skills and confidence to use our technology effectively. The role will also play a key part in supporting our graduate training scheme and producing high quality, interactive learning resources. Responsibilities : Training Delivery & Design: Design, plan, and deliver IT systems training (including Proclaim and other firm-wide applications) to new starters and existing staff across all levels. Deliver tailored Proclaim training sessions that reflect the needs of different departments and roles. Support and deliver the IT systems element of the firm's graduate and induction training programmes. Develop interactive and engaging eLearning content, including videos, tutorials, simulations, and quick reference guides. Provide 1:1 or small group training to staff requiring additional IT support or refresher sessions. Maintain and regularly update training materials to reflect system changes, upgrades, and best practices. Report regularly to the Digital Learning Manager (or HOD) on training activity, outcomes, and emerging IT training needs. Work collaboratively with the Digital Learning Manager to plan and prioritise upcoming training based on system developments or departmental needs. Work closely with department heads, supervisors, IT, and the Training team to identify training needs and implement solutions that enhance digital capability across the firm. Liaise with the IT department to ensure training aligns with new system releases and process updates. Work with key stakeholders to produce engaging, user-focused learning resources, including guides, walkthroughs, and video content. Evaluate the effectiveness of training sessions and materials, using feedback to drive continuous improvement. Maintain accurate records of attendance, feedback, and manage training data and course tracking through the firm's Learning Management System (LMS). Person Specification: Key Skills & Attributes: Strong presentation, facilitation, and interpersonal skills. Ability to communicate complex IT concepts in a clear and approachable manner Skilled in creating engaging, easy-to-follow learning resources. Highly organised with excellent time management and attention to detail Collaborative and adaptable, with the ability to work effectively with both technical and non-technical teams. Passionate about digital learning, innovation, and continuous improvement. Experience & Qualifications: Experience delivering IT systems training within a professional services or legal environment (essential). Proclaim case management system experience (highly desirable). Experience in instructional design and eLearning creation tools (e.g. Rise 360, Storyline, or similar). Experience supporting graduate or induction programmes (desirable). Knowledge of Microsoft 365 applications and standard legal software e.g. Outlook, Word, Excel, digital dictation tools (essential). Professional training qualification (e.g. PGCE, TAP, CIPD L&D, or similar) is desirable but not essential. Salary & Hours: Salary of £30,000 to £35,000, dependent on experience Our standard working hours are 8:30am to 5:30pm Monday-Thursday and 8:30am to 5pm Friday. Benefits: Hybrid Working - 3/2 hybrid working pattern after probation. 23 Days Holiday - Rising to 26 days, plus bank/public holidays. Extra Holidays - 3 holiday buy backs and an extra day for your birthday after service length requirement. Looking After Your Health - Private medical insurance available after 2 years' service, annual flu jab and Employee Assistance Programme. Looking After Your Well-being - 24/7 onsite Gym, Netball/Football team, 10km Manchester team and more. Work Life / Balance - Active social committee with generous departmental and firm-wide social budget. Recruitment Process: Interviews will be conducted by MS Teams and will include scenario-based questioning. Our employees are our most important asset, we rate skill and ability above all else and our recruitment policy encourages applications from all. Please click APPLY to be redirected to our website to complete your application. Candidates with the relevant experience or job titles of; Support Technician, Front line support, IT Support Engineer, IT Support Analyst, IT Support Specialist, IT Development, Technical Support, IT Trainer, IT Tutor, IT Guide, IT Instructor, Software Trainer, Computer Trainer, Hardware Trainer may also be considered for this role.
12/11/2025
Full time
Job Title: IT Trainer Location: Sharston, M22 4SN Salary : £30,000 to £35,000 per annum, dependent on experience Job type: Full time, Permanent About Us: Established in 2000, Express Solicitors is an award-winning law firm that deals with personal injury and clinical negligence claims. Based in Manchester, we serve clients nationwide and are currently ranked 64 out of more than 10,000 law firms. We have a 5-star rating on Trustpilot from over 7,000 reviews, which coming from our clients means a lot to us. We are proud of the work we do helping injured people, and this is the core of our business. The Role: We are seeking a proactive and engaging IT Trainer to join our Professional Support Department. The successful candidate will be responsible for the design, delivery, and coordination of IT systems training across the firm, ensuring all staff have the skills and confidence to use our technology effectively. The role will also play a key part in supporting our graduate training scheme and producing high quality, interactive learning resources. Responsibilities : Training Delivery & Design: Design, plan, and deliver IT systems training (including Proclaim and other firm-wide applications) to new starters and existing staff across all levels. Deliver tailored Proclaim training sessions that reflect the needs of different departments and roles. Support and deliver the IT systems element of the firm's graduate and induction training programmes. Develop interactive and engaging eLearning content, including videos, tutorials, simulations, and quick reference guides. Provide 1:1 or small group training to staff requiring additional IT support or refresher sessions. Maintain and regularly update training materials to reflect system changes, upgrades, and best practices. Report regularly to the Digital Learning Manager (or HOD) on training activity, outcomes, and emerging IT training needs. Work collaboratively with the Digital Learning Manager to plan and prioritise upcoming training based on system developments or departmental needs. Work closely with department heads, supervisors, IT, and the Training team to identify training needs and implement solutions that enhance digital capability across the firm. Liaise with the IT department to ensure training aligns with new system releases and process updates. Work with key stakeholders to produce engaging, user-focused learning resources, including guides, walkthroughs, and video content. Evaluate the effectiveness of training sessions and materials, using feedback to drive continuous improvement. Maintain accurate records of attendance, feedback, and manage training data and course tracking through the firm's Learning Management System (LMS). Person Specification: Key Skills & Attributes: Strong presentation, facilitation, and interpersonal skills. Ability to communicate complex IT concepts in a clear and approachable manner Skilled in creating engaging, easy-to-follow learning resources. Highly organised with excellent time management and attention to detail Collaborative and adaptable, with the ability to work effectively with both technical and non-technical teams. Passionate about digital learning, innovation, and continuous improvement. Experience & Qualifications: Experience delivering IT systems training within a professional services or legal environment (essential). Proclaim case management system experience (highly desirable). Experience in instructional design and eLearning creation tools (e.g. Rise 360, Storyline, or similar). Experience supporting graduate or induction programmes (desirable). Knowledge of Microsoft 365 applications and standard legal software e.g. Outlook, Word, Excel, digital dictation tools (essential). Professional training qualification (e.g. PGCE, TAP, CIPD L&D, or similar) is desirable but not essential. Salary & Hours: Salary of £30,000 to £35,000, dependent on experience Our standard working hours are 8:30am to 5:30pm Monday-Thursday and 8:30am to 5pm Friday. Benefits: Hybrid Working - 3/2 hybrid working pattern after probation. 23 Days Holiday - Rising to 26 days, plus bank/public holidays. Extra Holidays - 3 holiday buy backs and an extra day for your birthday after service length requirement. Looking After Your Health - Private medical insurance available after 2 years' service, annual flu jab and Employee Assistance Programme. Looking After Your Well-being - 24/7 onsite Gym, Netball/Football team, 10km Manchester team and more. Work Life / Balance - Active social committee with generous departmental and firm-wide social budget. Recruitment Process: Interviews will be conducted by MS Teams and will include scenario-based questioning. Our employees are our most important asset, we rate skill and ability above all else and our recruitment policy encourages applications from all. Please click APPLY to be redirected to our website to complete your application. Candidates with the relevant experience or job titles of; Support Technician, Front line support, IT Support Engineer, IT Support Analyst, IT Support Specialist, IT Development, Technical Support, IT Trainer, IT Tutor, IT Guide, IT Instructor, Software Trainer, Computer Trainer, Hardware Trainer may also be considered for this role.
IT Engineer 35,000 + Training + Progression + Benefits Beccles (Can be located: Norfolk, Suffolk, Norwich, Great Yarmouth, Thetford, Bury St Edmunds, Cambridge, Ipswich) Do you have IT support experience looking to work for a nationally-prestige business offering a technically advanced role coupled with continued training? This is a fantastic opportunity to play a vital role within their companies day-to-day systems and operations. You will have progression opportunities alongside a great benefits package. This highly successful and long-standing company have huge financial backing. This is reinvested into their Tech and Infrastructure to support future growth. You will be based out of a fully equipped and impressive office on a Monday - Friday days basis. You will be responsible for all IT support ranging from Desktop, Hardware, Software and Microsoft package configurations. This position would suit an IT Technician / Engineer or Infrastructure specialist, looking for a stable permanent role, a well-known environment and competitive benefits. The Role: IT Support and Operations for main site. Desktop, Systems and Software Analyst. Monday - Friday office based (37 hours). The Person: IT Background. Technical Support / Technician / Administrator. Commutable to Beccles.
12/11/2025
Full time
IT Engineer 35,000 + Training + Progression + Benefits Beccles (Can be located: Norfolk, Suffolk, Norwich, Great Yarmouth, Thetford, Bury St Edmunds, Cambridge, Ipswich) Do you have IT support experience looking to work for a nationally-prestige business offering a technically advanced role coupled with continued training? This is a fantastic opportunity to play a vital role within their companies day-to-day systems and operations. You will have progression opportunities alongside a great benefits package. This highly successful and long-standing company have huge financial backing. This is reinvested into their Tech and Infrastructure to support future growth. You will be based out of a fully equipped and impressive office on a Monday - Friday days basis. You will be responsible for all IT support ranging from Desktop, Hardware, Software and Microsoft package configurations. This position would suit an IT Technician / Engineer or Infrastructure specialist, looking for a stable permanent role, a well-known environment and competitive benefits. The Role: IT Support and Operations for main site. Desktop, Systems and Software Analyst. Monday - Friday office based (37 hours). The Person: IT Background. Technical Support / Technician / Administrator. Commutable to Beccles.
Security Analyst - Mainframe RACF Location: Welwyn Garden City (Shire Park) - Hybrid Working Function: Technology Security and Capability Duration- fixed term contract - 6 months About the role We're seeking a skilled Mainframe Security Analyst to join a Security Operations & Detections team at one of the UK's leading retail organisations. You'll play a key role in protecting their mainframe environments by supporting security initiatives, maintaining access controls, and responding to security alerts. Working closely with colleagues across Technology and the wider business, you'll help ensure their mainframe platforms remain secure, resilient, and well-controlled. This is a fantastic opportunity to contribute to large-scale enterprise security in a complex, high-impact environment. What you'll be doing Responding to user requests and incidents in the RACF ticketing system. Reviewing and processing change requests for RACF access. Monitoring daily tasks and controls to maintain operational efficiency. Responding to mainframe security alerts. Administering RACF Role-Based Access Control (RBAC) and Privileged Access Management (PAM) systems. Managing access recertification with data owners. Creating and maintaining internal documentation, including runbooks, processes, and procedures. Supporting audit evidence and remediation activities. Assisting with incidents, investigations, and projects related to mainframe security. Recommending access rules and performing analysis, design, and testing of new or enhanced security functionality. Monitoring and maintaining RACF digital certificates. Supporting the installation of new applications within RACF and assisting with migrations of existing applications. What you'll bring Extensive specialist knowledge of RACF / z/OS and related mainframe components. Strong understanding of mainframe security concepts and technologies. Experience using IBM zSecure (including z/Alert, Command Verifier, Access Monitor, RACF Offline, and CARLA reporting). Experience with mainframe languages such as JCL, REXX, CLIST, and ISPF. Experience installing new applications or migrating applications within RACF (desirable). Excellent documentation skills for technical processes and support materials. Strong problem-solving ability and attention to detail. Effective communicator who can work collaboratively across teams. Understanding of Role-Based Access Controls (RBAC) and ICFR controls (Sarbanes-Oxley). Experience managing and implementing digital certificates. Knowledge of RACF Remote Sharing Facility (RRSF) is an advantage. We use generative AI tools to support our candidate screening process. This helps us ensure a fair, consistent, and efficient experience for all applicants. Rest assured, all final decisions are made by our hiring team, and your application will be reviewed with care and attention. Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Please be advised if you haven't heard from us within 48 hours then unfortunately your application has not been successful on this occasion, we may however keep your details on file for any suitable future vacancies and contact you accordingly. Please email me
12/11/2025
Contractor
Security Analyst - Mainframe RACF Location: Welwyn Garden City (Shire Park) - Hybrid Working Function: Technology Security and Capability Duration- fixed term contract - 6 months About the role We're seeking a skilled Mainframe Security Analyst to join a Security Operations & Detections team at one of the UK's leading retail organisations. You'll play a key role in protecting their mainframe environments by supporting security initiatives, maintaining access controls, and responding to security alerts. Working closely with colleagues across Technology and the wider business, you'll help ensure their mainframe platforms remain secure, resilient, and well-controlled. This is a fantastic opportunity to contribute to large-scale enterprise security in a complex, high-impact environment. What you'll be doing Responding to user requests and incidents in the RACF ticketing system. Reviewing and processing change requests for RACF access. Monitoring daily tasks and controls to maintain operational efficiency. Responding to mainframe security alerts. Administering RACF Role-Based Access Control (RBAC) and Privileged Access Management (PAM) systems. Managing access recertification with data owners. Creating and maintaining internal documentation, including runbooks, processes, and procedures. Supporting audit evidence and remediation activities. Assisting with incidents, investigations, and projects related to mainframe security. Recommending access rules and performing analysis, design, and testing of new or enhanced security functionality. Monitoring and maintaining RACF digital certificates. Supporting the installation of new applications within RACF and assisting with migrations of existing applications. What you'll bring Extensive specialist knowledge of RACF / z/OS and related mainframe components. Strong understanding of mainframe security concepts and technologies. Experience using IBM zSecure (including z/Alert, Command Verifier, Access Monitor, RACF Offline, and CARLA reporting). Experience with mainframe languages such as JCL, REXX, CLIST, and ISPF. Experience installing new applications or migrating applications within RACF (desirable). Excellent documentation skills for technical processes and support materials. Strong problem-solving ability and attention to detail. Effective communicator who can work collaboratively across teams. Understanding of Role-Based Access Controls (RBAC) and ICFR controls (Sarbanes-Oxley). Experience managing and implementing digital certificates. Knowledge of RACF Remote Sharing Facility (RRSF) is an advantage. We use generative AI tools to support our candidate screening process. This helps us ensure a fair, consistent, and efficient experience for all applicants. Rest assured, all final decisions are made by our hiring team, and your application will be reviewed with care and attention. Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Please be advised if you haven't heard from us within 48 hours then unfortunately your application has not been successful on this occasion, we may however keep your details on file for any suitable future vacancies and contact you accordingly. Please email me
We are recruiting on behalf of a leading organisation seeking an experienced and hands-on 3rd Line Infrastructure Analyst . This role is based Mon-Fri on-site in the Wokingham area. The primary focus of this role is the technical execution of a major infrastructure modernisation project. We are looking for an expert to implement two key workstreams: Windows Server Modernisation: A large-scale project to migrate and upgrade the server estate from 2008/2012/2016 to 2022. SCCM Rollout: A new SCCM deployment and configuration. If you are a 3rd line specialist who excels at technical implementation, we want to hear from you. The Core Technical Responsibilities Taking a hands-on lead in the execution of Windows Server upgrades. Hands-on deployment and configuration of SCCM for server and client management. Providing 3rd line support, maintenance, and performance monitoring for the core VMware ESX & vSphere environment. Acting as the final technical escalation point for complex infrastructure issues. Supporting and maintaining core services including Active Directory, Group Policy, and MS365. Assisting in the technical transition of new systems into operational use, including creating documentation. Key Skills & Experience This role requires a proactive and motivated individual with a proven technical background. Essential "Must-Have" Skills: Windows Server: Deep, demonstrable experience with Windows Server (2008/2012/2016/2022), specifically executing large-scale upgrade and migration projects. SCCM: Strong hands-on experience in deploying, configuring, and managing SCCM. VMware: Proven ability to support, maintain, and monitor a VMware ESX & vSphere virtualised infrastructure. Core Infrastructure: Expertise in Active Directory, Group Policy, and general MS365 administration. Experience: Minimum 7 years in a 3rd line IT support, analyst, or service delivery role. Desirable "Nice-to-Have" Skills: Experience with Cisco networking (Switches, Routers, ASAs). Knowledge of Azure VDI, SharePoint, or SQL Server. Experience with backup solutions like Rubrik. Industry certifications (Microsoft, VMware, Cisco). What's on Offer This is an exceptional opportunity to join a major standardisation project and make a significant, hands-on impact on a company's IT infrastructure. The successful candidate will receive: A competitive salary of up to 47,500 20 days Holiday entitlement. Auto-enrolment pension scheme. Please note: The successful candidate must have the right to work in the UK and be available to work 5 days per week on site in the Wokingham area. How to Apply If you are an infrastructure expert with the specific project experience in Server migration, SCCM, and VMware, please send your CV for immediate consideration. My client is an equal opportunity employer, committed to fostering a diverse and inclusive workplace. All applications will be judged on merit and skill, regardless of background. Ripple Recruitment is acting as an employment agency for this vacancy. Please note that due to the high volume of interest, we can only respond to shortlisted applicants. Thank you for your understanding.
12/11/2025
Seasonal
We are recruiting on behalf of a leading organisation seeking an experienced and hands-on 3rd Line Infrastructure Analyst . This role is based Mon-Fri on-site in the Wokingham area. The primary focus of this role is the technical execution of a major infrastructure modernisation project. We are looking for an expert to implement two key workstreams: Windows Server Modernisation: A large-scale project to migrate and upgrade the server estate from 2008/2012/2016 to 2022. SCCM Rollout: A new SCCM deployment and configuration. If you are a 3rd line specialist who excels at technical implementation, we want to hear from you. The Core Technical Responsibilities Taking a hands-on lead in the execution of Windows Server upgrades. Hands-on deployment and configuration of SCCM for server and client management. Providing 3rd line support, maintenance, and performance monitoring for the core VMware ESX & vSphere environment. Acting as the final technical escalation point for complex infrastructure issues. Supporting and maintaining core services including Active Directory, Group Policy, and MS365. Assisting in the technical transition of new systems into operational use, including creating documentation. Key Skills & Experience This role requires a proactive and motivated individual with a proven technical background. Essential "Must-Have" Skills: Windows Server: Deep, demonstrable experience with Windows Server (2008/2012/2016/2022), specifically executing large-scale upgrade and migration projects. SCCM: Strong hands-on experience in deploying, configuring, and managing SCCM. VMware: Proven ability to support, maintain, and monitor a VMware ESX & vSphere virtualised infrastructure. Core Infrastructure: Expertise in Active Directory, Group Policy, and general MS365 administration. Experience: Minimum 7 years in a 3rd line IT support, analyst, or service delivery role. Desirable "Nice-to-Have" Skills: Experience with Cisco networking (Switches, Routers, ASAs). Knowledge of Azure VDI, SharePoint, or SQL Server. Experience with backup solutions like Rubrik. Industry certifications (Microsoft, VMware, Cisco). What's on Offer This is an exceptional opportunity to join a major standardisation project and make a significant, hands-on impact on a company's IT infrastructure. The successful candidate will receive: A competitive salary of up to 47,500 20 days Holiday entitlement. Auto-enrolment pension scheme. Please note: The successful candidate must have the right to work in the UK and be available to work 5 days per week on site in the Wokingham area. How to Apply If you are an infrastructure expert with the specific project experience in Server migration, SCCM, and VMware, please send your CV for immediate consideration. My client is an equal opportunity employer, committed to fostering a diverse and inclusive workplace. All applications will be judged on merit and skill, regardless of background. Ripple Recruitment is acting as an employment agency for this vacancy. Please note that due to the high volume of interest, we can only respond to shortlisted applicants. Thank you for your understanding.
Our client, a very successful and growing company, is looking for an ERP Systems & Software Specialist to take ownership of the management, training and development of their ERP system (Klipboard previously Kerridge). This is a vital role within the team where you will be responsible for ensuring that the systems are optimised to their full potential and that staff are trained and supported in using the system. You will be working in a small team. The office is based near Eastleigh and they have a fantastic working environment. The Role Working in a small, supportive and friendly team, you will be responsible for the day to day performance of the ERP system. You will take the lead on system testing, upgrades and new releases and will need to maintain ERP documentation and training resources. You will work closely with internal departments to manage business change and will need to maintain audit records of all ERP changes in line with ISO 27001. The Ideal Candidate This position will suit a forward thinking, proactive and technically minded ERP Specialist who enjoys taking ownership for the system and troubleshooting issues. (Kerridge / Klipboard experience is preferable). You will be an excellent communicator with analytical skills and the ability to really learn the system in detail. The right candidate will have a positive, friendly attitude and strong technical skills as well as the ability to communicate at all levels. Additional Information This company offer free parking and a very sociable working environment. As we are anticipating a large volume of applications we regret that we will be unable to respond to individual applications. Please assume that if we have not contacted you within 3 days that your application has not been successful on this occasion.
12/11/2025
Full time
Our client, a very successful and growing company, is looking for an ERP Systems & Software Specialist to take ownership of the management, training and development of their ERP system (Klipboard previously Kerridge). This is a vital role within the team where you will be responsible for ensuring that the systems are optimised to their full potential and that staff are trained and supported in using the system. You will be working in a small team. The office is based near Eastleigh and they have a fantastic working environment. The Role Working in a small, supportive and friendly team, you will be responsible for the day to day performance of the ERP system. You will take the lead on system testing, upgrades and new releases and will need to maintain ERP documentation and training resources. You will work closely with internal departments to manage business change and will need to maintain audit records of all ERP changes in line with ISO 27001. The Ideal Candidate This position will suit a forward thinking, proactive and technically minded ERP Specialist who enjoys taking ownership for the system and troubleshooting issues. (Kerridge / Klipboard experience is preferable). You will be an excellent communicator with analytical skills and the ability to really learn the system in detail. The right candidate will have a positive, friendly attitude and strong technical skills as well as the ability to communicate at all levels. Additional Information This company offer free parking and a very sociable working environment. As we are anticipating a large volume of applications we regret that we will be unable to respond to individual applications. Please assume that if we have not contacted you within 3 days that your application has not been successful on this occasion.
DV-Cleared Application Support Engineer - Contract - Cheltenham - On-Site Hays Technology is recruiting an Application Support Engineer for a secure, on-site contract role in Cheltenham. This position is outside IR35 and requires active DV clearance. Rate: 550- 650/day Location: Cheltenham (3/4 days/week on-site) Duration: Contract Clearance: Must hold eDV clearance Role Overview Join a specialist team maintaining a cross-domain managed service using modern Application Support practices. You'll support deployments, monitor performance, and troubleshoot issues across a diverse tech stack. Responsibilities Build and deploy code using Java, Maven, NPM, Terraform, and Ansible Manage CI pipelines and automated testing (Cypress) Monitor services with InfluxDB and Grafana Provide 2nd/3rd line support and incident response Perform OS patching, database housekeeping, and data centre ops Required Skills Experience in managed service environments Strong Java or similar development background Git version control Strong problem-solving and communication skills Desirable Skills Microservices, AMQP, S3, Oracle, Terraform/Ansible Please note: All offers are subject to security screening. Hays is committed to diversity and inclusion and welcomes applications from all backgrounds. If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
12/11/2025
Contractor
DV-Cleared Application Support Engineer - Contract - Cheltenham - On-Site Hays Technology is recruiting an Application Support Engineer for a secure, on-site contract role in Cheltenham. This position is outside IR35 and requires active DV clearance. Rate: 550- 650/day Location: Cheltenham (3/4 days/week on-site) Duration: Contract Clearance: Must hold eDV clearance Role Overview Join a specialist team maintaining a cross-domain managed service using modern Application Support practices. You'll support deployments, monitor performance, and troubleshoot issues across a diverse tech stack. Responsibilities Build and deploy code using Java, Maven, NPM, Terraform, and Ansible Manage CI pipelines and automated testing (Cypress) Monitor services with InfluxDB and Grafana Provide 2nd/3rd line support and incident response Perform OS patching, database housekeeping, and data centre ops Required Skills Experience in managed service environments Strong Java or similar development background Git version control Strong problem-solving and communication skills Desirable Skills Microservices, AMQP, S3, Oracle, Terraform/Ansible Please note: All offers are subject to security screening. Hays is committed to diversity and inclusion and welcomes applications from all backgrounds. If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
MUST BE SC CLEARED The ICT Pillar manages full cradle to grave delivery of all MPS Specialist Operations (SO) and National Counter Terrorism (CT) ICT requirements. The ICT Pillar implements improvements and new technology capabilities across national CT and the policing community, and national partners. Job Summary There is a requirement for a Project Support Officer (PSO) to work on several IT projects within the IT Pillar under the direction of the Programme/Portfolio Lead. This is a complex portfolio of work. The role holder must be capable of interpreting and communicating technical information to and from clients and suppliers alike. The PSO will provide project support to the portfolio. They will play an important role in supporting project planning and risk and issue management. The PSO will be able to seek professional guidance from specialists within the IT Pillar s dedicated Programme management Office (PMO) and will ensure implementation of programme/project management processes and standards as defined by them. The PSO will be task-managed day-to-day by the Programme or Senior Project Manager. Key Responsibilities The post holder will be required to do the following: Produce reports for the appropriate governance Boards and/or programme/project Boards, providing a real-time and comprehensive view of all projects. Maintain processes to ensure Programme and Project management documentation, reports and plans are relevant, accurate and complete. Run the programme/project plan and own and manage the consolidated Programme/Portfolio level milestone tracker. Manage dependencies within ICT portfolio delivery. Managing a file plan/structure and necessary controls for the management of all ICT documentation. Generating various regular and ad-hoc documentation for projects and programmes when required. Risks and Issues: R&I planning and management; collating, reporting and support producing mitigation plans. Share lessons learned and best practices within the PMO, building relationships with stakeholders and brokering relationships at all levels. Work with Senior Management to identify and resolve issues impacting the portfolio of programmes/projects. Governance : Supporting individual projects by providing advice and guidance regarding governance, planning, change control, benefits realisation. Providing a quality assurance role ensuring that programmes and projects are well managed and adhering to appropriate standards and good practice as set by the IT Pillar s central PMO. Finance Management: maintaining finance and budget plans and ensuring that forecasting is in place across the Portfolio/Programme/Project. Oversee and manage purchase order generation, receipting and tracking. Resourcing: ensuring pipeline plans are in place for continuity across the project(s). Ensuring relevant paperwork is planned and raised accordingly to ensure continuity and resource availability. This includes ensuring the relevant vetting processes are adhered to, contract lengths are constantly reviewed. Portfolio Meeting management and facilitation when required. Local and National meetings organised, managed and facilitated whether guests in attendance or utilising video conferencing tools. Change Control: Support the change control process through completion of required documentation and supporting related activities (impact assessments). Essentials Experience Experience in programme support of technology projects within complex stakeholder/business environments. Experience working within a Portfolio Delivery Office and/or Programme Management Office In-depth experience of and competence in using MS office tools Experience of working within and understanding secure technology-based projects and programmes Experience of managing project risks, issues, assumptions and dependencies Experience of implementing document management systems and document controls and the ability to deal with sensitive information Experience working on both Agile and waterfall projects/programmes. Experience of stakeholder management and liaison at all levels Desirables Experience in working in a secure environment. Competency Values Framework Cluster Resolute, compassionate and committed We are emotionally aware We take ownership Cluster Inclusive, enabling and visionary leadership We are collaborative We deliver, support and inspire Cluster Intelligent, creative and informed policing We analyse critically We are innovative and open minded Met Values Professionalism Integrity Courage Compassion
12/11/2025
Contractor
MUST BE SC CLEARED The ICT Pillar manages full cradle to grave delivery of all MPS Specialist Operations (SO) and National Counter Terrorism (CT) ICT requirements. The ICT Pillar implements improvements and new technology capabilities across national CT and the policing community, and national partners. Job Summary There is a requirement for a Project Support Officer (PSO) to work on several IT projects within the IT Pillar under the direction of the Programme/Portfolio Lead. This is a complex portfolio of work. The role holder must be capable of interpreting and communicating technical information to and from clients and suppliers alike. The PSO will provide project support to the portfolio. They will play an important role in supporting project planning and risk and issue management. The PSO will be able to seek professional guidance from specialists within the IT Pillar s dedicated Programme management Office (PMO) and will ensure implementation of programme/project management processes and standards as defined by them. The PSO will be task-managed day-to-day by the Programme or Senior Project Manager. Key Responsibilities The post holder will be required to do the following: Produce reports for the appropriate governance Boards and/or programme/project Boards, providing a real-time and comprehensive view of all projects. Maintain processes to ensure Programme and Project management documentation, reports and plans are relevant, accurate and complete. Run the programme/project plan and own and manage the consolidated Programme/Portfolio level milestone tracker. Manage dependencies within ICT portfolio delivery. Managing a file plan/structure and necessary controls for the management of all ICT documentation. Generating various regular and ad-hoc documentation for projects and programmes when required. Risks and Issues: R&I planning and management; collating, reporting and support producing mitigation plans. Share lessons learned and best practices within the PMO, building relationships with stakeholders and brokering relationships at all levels. Work with Senior Management to identify and resolve issues impacting the portfolio of programmes/projects. Governance : Supporting individual projects by providing advice and guidance regarding governance, planning, change control, benefits realisation. Providing a quality assurance role ensuring that programmes and projects are well managed and adhering to appropriate standards and good practice as set by the IT Pillar s central PMO. Finance Management: maintaining finance and budget plans and ensuring that forecasting is in place across the Portfolio/Programme/Project. Oversee and manage purchase order generation, receipting and tracking. Resourcing: ensuring pipeline plans are in place for continuity across the project(s). Ensuring relevant paperwork is planned and raised accordingly to ensure continuity and resource availability. This includes ensuring the relevant vetting processes are adhered to, contract lengths are constantly reviewed. Portfolio Meeting management and facilitation when required. Local and National meetings organised, managed and facilitated whether guests in attendance or utilising video conferencing tools. Change Control: Support the change control process through completion of required documentation and supporting related activities (impact assessments). Essentials Experience Experience in programme support of technology projects within complex stakeholder/business environments. Experience working within a Portfolio Delivery Office and/or Programme Management Office In-depth experience of and competence in using MS office tools Experience of working within and understanding secure technology-based projects and programmes Experience of managing project risks, issues, assumptions and dependencies Experience of implementing document management systems and document controls and the ability to deal with sensitive information Experience working on both Agile and waterfall projects/programmes. Experience of stakeholder management and liaison at all levels Desirables Experience in working in a secure environment. Competency Values Framework Cluster Resolute, compassionate and committed We are emotionally aware We take ownership Cluster Inclusive, enabling and visionary leadership We are collaborative We deliver, support and inspire Cluster Intelligent, creative and informed policing We analyse critically We are innovative and open minded Met Values Professionalism Integrity Courage Compassion
Web Developer & Digital Experience Location: West Sussex (Hybrid) Salary: Competitive + benefits Our client, a global technology leader, is looking for a talented Web Developer & Digital Experience Specialist to join their growing marketing team. This is an exciting opportunity for someone passionate about digital innovation, design, and user experience. You'll take ownership of multiple international WordPress websites, enhancing functionality, performance, and visual impact. Working closely with creative and marketing teams, you'll turn design concepts into engaging, intuitive digital experiences that elevate the brand's online presence. You'll also contribute to interactive event platforms, digital newsletters, and marketing campaigns, helping deliver a modern and seamless experience across all digital touchpoints. Key Responsibilities: Manage and enhance global WordPress websites. Develop new features and improve UX and site performance. Design landing pages and email templates (Salesforce Marketing Cloud experience desirable). Support internal communications and digital campaign development. Create interactive touchscreen experiences for events. About You: Strong WordPress development and front-end skills. Confident with UI/UX design and digital content creation. Detail-oriented, proactive, and creative. Experience in global or technology-led environments is an advantage. Next Steps: Apply today, the client is looking for someone to interview immediately and start asap! Please apply today with your up to date CV and contact details If you have trouble uploading your CV, please email it to (url removed) and put the job title as the subject Office Angels is an employment agency. We are an equal opportunities employer who put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. We do this by showcasing their talents, skills and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
12/11/2025
Full time
Web Developer & Digital Experience Location: West Sussex (Hybrid) Salary: Competitive + benefits Our client, a global technology leader, is looking for a talented Web Developer & Digital Experience Specialist to join their growing marketing team. This is an exciting opportunity for someone passionate about digital innovation, design, and user experience. You'll take ownership of multiple international WordPress websites, enhancing functionality, performance, and visual impact. Working closely with creative and marketing teams, you'll turn design concepts into engaging, intuitive digital experiences that elevate the brand's online presence. You'll also contribute to interactive event platforms, digital newsletters, and marketing campaigns, helping deliver a modern and seamless experience across all digital touchpoints. Key Responsibilities: Manage and enhance global WordPress websites. Develop new features and improve UX and site performance. Design landing pages and email templates (Salesforce Marketing Cloud experience desirable). Support internal communications and digital campaign development. Create interactive touchscreen experiences for events. About You: Strong WordPress development and front-end skills. Confident with UI/UX design and digital content creation. Detail-oriented, proactive, and creative. Experience in global or technology-led environments is an advantage. Next Steps: Apply today, the client is looking for someone to interview immediately and start asap! Please apply today with your up to date CV and contact details If you have trouble uploading your CV, please email it to (url removed) and put the job title as the subject Office Angels is an employment agency. We are an equal opportunities employer who put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. We do this by showcasing their talents, skills and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Important: Due to the level of security clearance required, all applicants must be eligible to obtain UKEYES ONLY clearance and therefore be a Sole UK National. - Working: The role does require individuals to be onsite fulltime but does offer flexible working hours (with NO CORE HOURS) The Embedded Software Engineer with operate as the go-to controls engineer across multiple projects, liaising with multiple stakeholders to design, implement and verify embedded software applications. The Embedded Software Engineer will also work with the systems engineers to develop requirements, interface definitions and other applicable material to optimise implementation. - Key responsibilities Act as the embedded technical specialist within a small team developing a range of electrical power systems, primarily converters. Design and develop the system design, along with systems and electronic specialists. Develop DSP and / or microprocessor-based designs for controllers, protection devices and power conversion equipment. Implement prototypes and perform testing. Engage in interface definition to ensure compatibility with interfacing systems. Support verification and qualification testing. Collect, scrutinise, organise and challenge customer requirements. Interact with internal and external customers to resolve design choices and ambiguities. Define interfaces at handover points on the project. Drive for re-use, similarity and maximising previously developed products / items. Perform system analysis. Participate in system validation and verification and ensure compliance with requirements. Tailor, modify or create processes to drive activities which we repeat and would add value. Qualifications / Skills required . Act as the embedded technical specialist within a small team developing a range of electrical power systems, primarily converters. Design and develop the system design, along with systems and electronic specialists. Develop DSP and / or microprocessor-based designs for controllers, protection devices and power conversion equipment. Implement prototypes and perform testing. Engage in interface definition to ensure compatibility with interfacing systems. Support verification and qualification testing. Collect, scrutinise, organise and challenge customer requirements. Interact with internal and external customers to resolve design choices and ambiguities. Define interfaces at handover points on the project. Drive for re-use, similarity and maximising previously developed products / items. Perform system analysis. Participate in system validation and verification and ensure compliance with requirements. Tailor, modify or create processes to drive activities which we repeat and would add value. Desirable: Systems testing experience. Experience of power systems. Experience of Jama, DOORS, Polarion or similar requirements management tools. Experience of working with agile approaches such as sprints, scrums and using Jira or similar for self-organisation. - Even If you feel like you don't meet every qualification, we encourage you to reach out an apply. - Some company benefits are: Flexible working hours with no core working hours Manage your hours over a month Annual bonus Casual dress 25 days holiday Christmas shut down. Option to buy or sell holiday. Option to purchase private health care, dental, critical illness etc via salary sacrifice. Reward hub - discounts at over 200 online stores 4 x annual salary life cover Yearly salary reviews
12/11/2025
Full time
Important: Due to the level of security clearance required, all applicants must be eligible to obtain UKEYES ONLY clearance and therefore be a Sole UK National. - Working: The role does require individuals to be onsite fulltime but does offer flexible working hours (with NO CORE HOURS) The Embedded Software Engineer with operate as the go-to controls engineer across multiple projects, liaising with multiple stakeholders to design, implement and verify embedded software applications. The Embedded Software Engineer will also work with the systems engineers to develop requirements, interface definitions and other applicable material to optimise implementation. - Key responsibilities Act as the embedded technical specialist within a small team developing a range of electrical power systems, primarily converters. Design and develop the system design, along with systems and electronic specialists. Develop DSP and / or microprocessor-based designs for controllers, protection devices and power conversion equipment. Implement prototypes and perform testing. Engage in interface definition to ensure compatibility with interfacing systems. Support verification and qualification testing. Collect, scrutinise, organise and challenge customer requirements. Interact with internal and external customers to resolve design choices and ambiguities. Define interfaces at handover points on the project. Drive for re-use, similarity and maximising previously developed products / items. Perform system analysis. Participate in system validation and verification and ensure compliance with requirements. Tailor, modify or create processes to drive activities which we repeat and would add value. Qualifications / Skills required . Act as the embedded technical specialist within a small team developing a range of electrical power systems, primarily converters. Design and develop the system design, along with systems and electronic specialists. Develop DSP and / or microprocessor-based designs for controllers, protection devices and power conversion equipment. Implement prototypes and perform testing. Engage in interface definition to ensure compatibility with interfacing systems. Support verification and qualification testing. Collect, scrutinise, organise and challenge customer requirements. Interact with internal and external customers to resolve design choices and ambiguities. Define interfaces at handover points on the project. Drive for re-use, similarity and maximising previously developed products / items. Perform system analysis. Participate in system validation and verification and ensure compliance with requirements. Tailor, modify or create processes to drive activities which we repeat and would add value. Desirable: Systems testing experience. Experience of power systems. Experience of Jama, DOORS, Polarion or similar requirements management tools. Experience of working with agile approaches such as sprints, scrums and using Jira or similar for self-organisation. - Even If you feel like you don't meet every qualification, we encourage you to reach out an apply. - Some company benefits are: Flexible working hours with no core working hours Manage your hours over a month Annual bonus Casual dress 25 days holiday Christmas shut down. Option to buy or sell holiday. Option to purchase private health care, dental, critical illness etc via salary sacrifice. Reward hub - discounts at over 200 online stores 4 x annual salary life cover Yearly salary reviews
At Modine, we are Engineering a Cleaner, Healthier World . Building on more than 100 years of excellence in thermal management, we provide trusted systems and solutions that improve air quality and conserve natural resources. Our Airedale by Modine brand is a world leader in the design and manufacture of innovative thermal management solutions for data centers, clean rooms, hospitals, universities, and other mission-critical environments. Trusted as The Critical Cooling Specialists, Airedale by Modine has decades of experience providing efficient, flexible end-to-end cooling solutions that work smarter, not harder, to deliver more cooling for less power. With manufacturing facilities in Canada, Spain, the UK, and the U.S., we re scaling up across the world to support an ever-growing demand for our solutions. That s where you come in . The Opportunity An excellent opportunity has arisen for a Graduate Controls Engineer to work as part of the Controls Department in Product Development reporting to the Senior Lead Controls Engineer. The Role As part of a Controls engineering team, develop and test software solutions which automate the mechanical components of Airedale products, and assist with the specification and validation of controls hardware and electronics. Work within defined processes and procedures to ensure quality, consistency and safety of Airedale products in line with appropriate standards and regulations. Collaborate with multi-disciplinary engineering teams to design, develop and qualify both platform product development projects (in support of the R&D roadmap) and proprietary key customer projects within agreed deadlines. Pursue market leading technical advances to deliver innovation focusing especially on efficiency, reliability and precision. Use development tools to manage software improvements and bug fixes on existing products, and maintain traceability of software releases and versioning. Support manufacturing to ensure the quality of products leaving the factory. Assist the R&D test laboratory with validation testing of engineering prototypes, proof of concept research projects and bespoke products for key customers. Attend internal/external supplier meetings to identify opportunities for innovation. Create technical literature and processes to ensure unit configuration is performed correctly both on site and in the factory. Skills/Experience Minimum Degree level in an Engineering discipline. Electrical Engineering, Software Engineering, Mechatronics, Robotics or Computer Science are preferred. Experience with PLC or microcontroller technology and IEC61131 programming languages. Computer literate with understanding of structured software design and text based programming (e.g., C based languages, JavaScript, HTML5 etc.). Excellent written and verbal communication skills are essential. Appreciation of the requirements for developing ergonomic display and web based user interfaces (e,g., HMI, SCADA, touch screen etc.). Good knowledge of the fundamental principles of electronics and experience working with electrical systems. A basic understanding of mechanical systems and the fundamentals of thermodynamics. Appreciation of datacentre HVAC applications and products, especially Chillers, CRAH, CRAC, CDU and FWU. A basic understanding of serial communication protocols including Modbus, BACnet and Ethernet TCP/IP. A desire to pioneer new and innovative solutions with outside the box thinking. Must be able to work on projects autonomously, be self-motivated and able to take initiative. Enthusiastic and positive attitude towards problem solving. In Return we Offer Competitive salary Contributory Pension 7% by Employer and 1% Employee 25 days holiday plus bank holidays and the opportunity to purchase an additional 3 days. Airedale rewards discount on days out and shopping vouchers.
12/11/2025
Full time
At Modine, we are Engineering a Cleaner, Healthier World . Building on more than 100 years of excellence in thermal management, we provide trusted systems and solutions that improve air quality and conserve natural resources. Our Airedale by Modine brand is a world leader in the design and manufacture of innovative thermal management solutions for data centers, clean rooms, hospitals, universities, and other mission-critical environments. Trusted as The Critical Cooling Specialists, Airedale by Modine has decades of experience providing efficient, flexible end-to-end cooling solutions that work smarter, not harder, to deliver more cooling for less power. With manufacturing facilities in Canada, Spain, the UK, and the U.S., we re scaling up across the world to support an ever-growing demand for our solutions. That s where you come in . The Opportunity An excellent opportunity has arisen for a Graduate Controls Engineer to work as part of the Controls Department in Product Development reporting to the Senior Lead Controls Engineer. The Role As part of a Controls engineering team, develop and test software solutions which automate the mechanical components of Airedale products, and assist with the specification and validation of controls hardware and electronics. Work within defined processes and procedures to ensure quality, consistency and safety of Airedale products in line with appropriate standards and regulations. Collaborate with multi-disciplinary engineering teams to design, develop and qualify both platform product development projects (in support of the R&D roadmap) and proprietary key customer projects within agreed deadlines. Pursue market leading technical advances to deliver innovation focusing especially on efficiency, reliability and precision. Use development tools to manage software improvements and bug fixes on existing products, and maintain traceability of software releases and versioning. Support manufacturing to ensure the quality of products leaving the factory. Assist the R&D test laboratory with validation testing of engineering prototypes, proof of concept research projects and bespoke products for key customers. Attend internal/external supplier meetings to identify opportunities for innovation. Create technical literature and processes to ensure unit configuration is performed correctly both on site and in the factory. Skills/Experience Minimum Degree level in an Engineering discipline. Electrical Engineering, Software Engineering, Mechatronics, Robotics or Computer Science are preferred. Experience with PLC or microcontroller technology and IEC61131 programming languages. Computer literate with understanding of structured software design and text based programming (e.g., C based languages, JavaScript, HTML5 etc.). Excellent written and verbal communication skills are essential. Appreciation of the requirements for developing ergonomic display and web based user interfaces (e,g., HMI, SCADA, touch screen etc.). Good knowledge of the fundamental principles of electronics and experience working with electrical systems. A basic understanding of mechanical systems and the fundamentals of thermodynamics. Appreciation of datacentre HVAC applications and products, especially Chillers, CRAH, CRAC, CDU and FWU. A basic understanding of serial communication protocols including Modbus, BACnet and Ethernet TCP/IP. A desire to pioneer new and innovative solutions with outside the box thinking. Must be able to work on projects autonomously, be self-motivated and able to take initiative. Enthusiastic and positive attitude towards problem solving. In Return we Offer Competitive salary Contributory Pension 7% by Employer and 1% Employee 25 days holiday plus bank holidays and the opportunity to purchase an additional 3 days. Airedale rewards discount on days out and shopping vouchers.
Systems Test Engineer - Contractor Our client delivers safe, efficient, and reliable navigation solutions for the commercial and defence maritime industry. They are seeking an enthusiastic and motivated Systems Test Engineer to support Commercial Platforms Testing within the New Malden office. This role focuses on Integration, Verification, and Validation activities for Radar and ECDIS product lines, particularly for a project developing Integrated Navigation System capabilities. Key Responsibilities Analyse and review system requirements and acceptance criteria. Create, update, and review test procedures; suggest improvements to meet test objectives. Execute test procedures, including test environment setup, ensuring compliance with company risk assessments. Investigate defects and troubleshoot lab equipment and setup issues. Collaborate with other engineering functions to resolve problems. Support identification, execution, and formal recording of Type Approval test activities. Assist with witness testing activities conducted by notified bodies and external test houses. Ensure all responsibilities comply with company standards of conduct and contractual processes. Carry out any other reasonable management requests. Ideal Candidate Profile Experienced Test Engineer with strong test theory knowledge and background in Marine, Aerospace, or Automotive engineering. Capable of developing test procedures against internal and external requirements. Strong communicator, able to collaborate even when requirements are incomplete. Skilled in executing tests and problem-solving issues as they arise. Experienced in testing complex engineered systems comprising hardware and software. Hands-on tester comfortable setting up hardware and software test environments. Results-oriented, understanding delivery to schedule and budget. Demonstrates proactive initiative by seeking opportunities to add value beyond assigned responsibilities. Technical Skills Advanced test methodologies and holistic system thinking (e.g., risk-based testing, performance testing). Strong understanding of hardware/software interaction and system-level validation. Proficiency in manual testing and troubleshooting hardware/software issues. Ability to analyse and identify root causes for defects. Intermediate test design skills, including writing and improving test plans and procedures. Specialist Knowledge Experience testing safety-critical or regulated products in Marine, Automotive, or Aerospace sectors. Familiarity with test management tools (e.g., Xray). ISTQB certification (advantageous). Guidant, Carbon60, Lorien & SRG - The Impellam Group Portfolio are acting as an Employment Business in relation to this vacancy.
12/11/2025
Contractor
Systems Test Engineer - Contractor Our client delivers safe, efficient, and reliable navigation solutions for the commercial and defence maritime industry. They are seeking an enthusiastic and motivated Systems Test Engineer to support Commercial Platforms Testing within the New Malden office. This role focuses on Integration, Verification, and Validation activities for Radar and ECDIS product lines, particularly for a project developing Integrated Navigation System capabilities. Key Responsibilities Analyse and review system requirements and acceptance criteria. Create, update, and review test procedures; suggest improvements to meet test objectives. Execute test procedures, including test environment setup, ensuring compliance with company risk assessments. Investigate defects and troubleshoot lab equipment and setup issues. Collaborate with other engineering functions to resolve problems. Support identification, execution, and formal recording of Type Approval test activities. Assist with witness testing activities conducted by notified bodies and external test houses. Ensure all responsibilities comply with company standards of conduct and contractual processes. Carry out any other reasonable management requests. Ideal Candidate Profile Experienced Test Engineer with strong test theory knowledge and background in Marine, Aerospace, or Automotive engineering. Capable of developing test procedures against internal and external requirements. Strong communicator, able to collaborate even when requirements are incomplete. Skilled in executing tests and problem-solving issues as they arise. Experienced in testing complex engineered systems comprising hardware and software. Hands-on tester comfortable setting up hardware and software test environments. Results-oriented, understanding delivery to schedule and budget. Demonstrates proactive initiative by seeking opportunities to add value beyond assigned responsibilities. Technical Skills Advanced test methodologies and holistic system thinking (e.g., risk-based testing, performance testing). Strong understanding of hardware/software interaction and system-level validation. Proficiency in manual testing and troubleshooting hardware/software issues. Ability to analyse and identify root causes for defects. Intermediate test design skills, including writing and improving test plans and procedures. Specialist Knowledge Experience testing safety-critical or regulated products in Marine, Automotive, or Aerospace sectors. Familiarity with test management tools (e.g., Xray). ISTQB certification (advantageous). Guidant, Carbon60, Lorien & SRG - The Impellam Group Portfolio are acting as an Employment Business in relation to this vacancy.
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