Watmos Community Homes
Walsall, West Midlands. Hybrid Working.
Leading the way in resident empowerment Watmos' unique approach has put it at the forefront of transforming communities, providing great homes and exceeding expectations. We are seeking an outstanding and dedicated individual who shares our passion for improving people's lives.
This role involves:
Being the first point of contact to receive and log incidents/service requests from customers via telephone, email and customer service desk and processing accordingly.
Providing first line diagnosis and resolution.
Working as part of a busy, customer focussed team in a technically challenging environment to provide all ICT related services across the group structure.
The successful candidate will have experience of working in a 1st line support role with good all-round technical knowledge of ICT in a multi-site environment and ability to analyse and successfully resolve complex problems or arrange 2nd/3rd line follow up when required. You will also possess excellent verbal and written communication, problem-solving, customer service and interpersonal skills and have a good knowledge and understanding of data protection principles.
Job Purpose:
Reporting to the ICT Infrastructure and Support Team Leader, the post holder will be part of a small team who provide all ICT related services across the group structure, which comprises of 12 sites, including seven local TMO Offices, one Central Services Office, Three Local TMO Offices and one Central Services Office in London.
The work of the post holder will directly impact upon services that support front line services, their continuity and delivery.
The post holder will be required to function effectively in a busy, customer focussed and technically challenging environment providing predominantly 1st Line technical support with a developing element of 2nd Line support.
We are genuinely proud of our diversity, our people, our values, our homes and our achievements and you will support our ongoing evolution.
In line with our ethos as an organisation we are committed to creating a diverse and inclusive organisation with a sense of belonging, where everyone knows their opinions matter and their talents can be fully utilised. We encourage applications from those of all backgrounds and strongly value having a workforce that includes people who have different life experiences.
Aug 12, 2024
Full time
Leading the way in resident empowerment Watmos' unique approach has put it at the forefront of transforming communities, providing great homes and exceeding expectations. We are seeking an outstanding and dedicated individual who shares our passion for improving people's lives.
This role involves:
Being the first point of contact to receive and log incidents/service requests from customers via telephone, email and customer service desk and processing accordingly.
Providing first line diagnosis and resolution.
Working as part of a busy, customer focussed team in a technically challenging environment to provide all ICT related services across the group structure.
The successful candidate will have experience of working in a 1st line support role with good all-round technical knowledge of ICT in a multi-site environment and ability to analyse and successfully resolve complex problems or arrange 2nd/3rd line follow up when required. You will also possess excellent verbal and written communication, problem-solving, customer service and interpersonal skills and have a good knowledge and understanding of data protection principles.
Job Purpose:
Reporting to the ICT Infrastructure and Support Team Leader, the post holder will be part of a small team who provide all ICT related services across the group structure, which comprises of 12 sites, including seven local TMO Offices, one Central Services Office, Three Local TMO Offices and one Central Services Office in London.
The work of the post holder will directly impact upon services that support front line services, their continuity and delivery.
The post holder will be required to function effectively in a busy, customer focussed and technically challenging environment providing predominantly 1st Line technical support with a developing element of 2nd Line support.
We are genuinely proud of our diversity, our people, our values, our homes and our achievements and you will support our ongoing evolution.
In line with our ethos as an organisation we are committed to creating a diverse and inclusive organisation with a sense of belonging, where everyone knows their opinions matter and their talents can be fully utilised. We encourage applications from those of all backgrounds and strongly value having a workforce that includes people who have different life experiences.
ERP Support Desk Analyst
Based in our Skipton, UK office
Are you looking for your next opportunity in an ERP role? Do you already have skills in Microsoft Dynamics 365 Business Central?
MBP Solutions is experiencing a period of exciting growth, and we’re moving our ERP system to Business Central. This has created an opportunity for an ERP Administrator, ideally with Business Central experience, to work on our digitisation projects and provide helpdesk support for our growing international business. This role will provide 1st and 2nd line support to the business, as well as working closely with our gold partners to manage any escalated 3rd line support tickets and follow these through to completion. Ideally you will have a good working knowledge of Microsoft Dynamics 365 Business Central and/or previous Navision versions. Change management is a key aspect of the role, and the successful candidate will work with the business and process owners to define requirements, functional test and assist with any acceptance testing. Business Central is our core business system, and this role will be involved with a range of integration projects with third party applications as well as workflow/process development.
About us
At MBP Solutions, we believe passionately in the importance and benefit of being a ‘purpose-driven enterprise’. Having a strong and clear sense of purpose, setting out where we want to get to in the
future and explaining what we value most in terms of how we all want to work together is an essential part of our growth plan.
Founded in 1999, we specialise in adding value to biological by-products through our unique know-how regarding product applications, sustainability, sales and marketing, legal compliance and supply chain management. With a focus on the utilisation of the resources in biological by-products, MBP Solutions has developed a unique concept called OMBP (Outsourced Management of By-Products) 360ᵒ solutions
where by-products and wastes from more than 40 different factories in Europe, North America, Asia and Africa are managed in a sustainable
We have in place a set of strong and very simple messages that are built on everything that MBP Solutions has done to date. These statements are a reference point and reminder for all of us in MBP Solutions about how we want to work together, where we are heading and how we will get there:
We work together for a more sustainable world by helping industries reduce their impact on the
We turn one industry’s by-product into another industry’s raw material by partnering with them
to optimise resource use and generate added value.
We are global experts in by-products and their application, including supply chain management, international sales and marketing, legal compliance and
We want to be globally recognised as the go-to partner for industries who want to handle by-products in a sustainable and responsible way.
As employers, we work in a truly multi-national way, local to our customers but as a team across all the countries in which we operate. With offices in Europe, Asia and North America, we offer a collaborative, friendly and smart-working culture with a focus on innovation and delivering real value for our customers.
Your main tasks will be:
Business Central/Continia/Jet helpdesk function – dealing with internal queries relating to system use and potential bugs, escalating to gold partners when needed.
Working with the business to create functional requirements and user
Functional testing of enhancements completed by gold
Ensure that data owners are following best practice with regular reporting to highlight
Manage our master data and deal with requests for changes
Create training documents for administrative processes and system
Complete the onboarding/offboarding and training of new
Manage and maintain security roles and
Ensure preparedness for Microsoft updates, evaluate how this may affect MBP and provide a summary of key points and actions. Take actions as direction and prepare communications to wider company on changes or updates.
Review and analyse the current state of Microsoft Dynamics 365 Business Central and develop strategies for improving or further leveraging existing
Write news articles relating to Business Central and be the champion of the product.
We are looking for someone with the following essential experience or qualifications (please only apply if you can demonstrate your experience, by providing on the job or education examples):
A bachelor's degree or equivalent in a relevant IT
As a minimum, two years of experience configuring, maintaining, documenting and supporting a company’s ERP, with a preference for working experience using Microsoft Dynamics 365 Business Central or Dynamics NAV. Knowledge of other ERP systems such as SAP or Oracle will also be
General understanding of accounting and operations processes with logistics and sales process experience an
Knowledge of data management such as importing from spreadsheets and using data
Understanding of relational databases.
Advanced Microsoft Office 365 skills including SharePoint, Power Automate
Experience using Continia Document Capture and Jet Analytics (preferred, not required).
Experience of building relationships across all levels and areas of the business along with a pragmatic approach to problem-solving.
Written and verbal English language skills at business
Essential demonstrable Skills/Profile we are looking for:
Strong communication skills, with the ability to communicate effectively at all levels
Ability to work well on own initiative, presenting ideas
Strong analytical skills
Structured, methodical and well-organised
Ability to work well under pressure and to deadlines
Enthusiasm and self-motivation, with a proactive approach to all tasks
Team player who contributes to our collaborative culture
High attention to detail with evidenced problem-solving skills
A positive approach to change
Why work for us?
Sustainability has been part of our ideological backbone since the beginning, as our organisation captures and delivers value in economic, environmental and social terms.
Our business brings to life the concepts of industrial ecology and circular economy by materialising the idea that the co-stream of one industry can be used as a key resource by another.
Our technical expertise, market knowledge and legal understanding help to promote the optimal and efficient use of natural resources, reduce waste and toxic emissions, reduce operating costs and generate new revenue. As a result, we improve the environmental, economic and social performance of our suppliers and customers, with whom we work together to enable the recycling and recovery of residual resources. MBP has several sustainability and quality certifications and works actively with LEAN.
We offer:
A competitive salary
Working for an international company dedicated to sustainability, the environment and natural resources
Free parking
Our UK office is based on the Broughton Hall Estate in Skipton, where you are surrounded by the natural beauty of the Yorkshire Dales
A friendly, professional and nurturing culture, dedicated to engagement and retention
Flexibility with hybrid working (up to 3 days a week from home) after a suitable period of review
Training opportunities with a focus on professional development
Occasional international travel to other MBP offices (role dependent)
For more information about MBP or the position, please visit www.mbpsolutions.com
NO AGENCIES PLEASE
Sep 15, 2022
Full time
ERP Support Desk Analyst
Based in our Skipton, UK office
Are you looking for your next opportunity in an ERP role? Do you already have skills in Microsoft Dynamics 365 Business Central?
MBP Solutions is experiencing a period of exciting growth, and we’re moving our ERP system to Business Central. This has created an opportunity for an ERP Administrator, ideally with Business Central experience, to work on our digitisation projects and provide helpdesk support for our growing international business. This role will provide 1st and 2nd line support to the business, as well as working closely with our gold partners to manage any escalated 3rd line support tickets and follow these through to completion. Ideally you will have a good working knowledge of Microsoft Dynamics 365 Business Central and/or previous Navision versions. Change management is a key aspect of the role, and the successful candidate will work with the business and process owners to define requirements, functional test and assist with any acceptance testing. Business Central is our core business system, and this role will be involved with a range of integration projects with third party applications as well as workflow/process development.
About us
At MBP Solutions, we believe passionately in the importance and benefit of being a ‘purpose-driven enterprise’. Having a strong and clear sense of purpose, setting out where we want to get to in the
future and explaining what we value most in terms of how we all want to work together is an essential part of our growth plan.
Founded in 1999, we specialise in adding value to biological by-products through our unique know-how regarding product applications, sustainability, sales and marketing, legal compliance and supply chain management. With a focus on the utilisation of the resources in biological by-products, MBP Solutions has developed a unique concept called OMBP (Outsourced Management of By-Products) 360ᵒ solutions
where by-products and wastes from more than 40 different factories in Europe, North America, Asia and Africa are managed in a sustainable
We have in place a set of strong and very simple messages that are built on everything that MBP Solutions has done to date. These statements are a reference point and reminder for all of us in MBP Solutions about how we want to work together, where we are heading and how we will get there:
We work together for a more sustainable world by helping industries reduce their impact on the
We turn one industry’s by-product into another industry’s raw material by partnering with them
to optimise resource use and generate added value.
We are global experts in by-products and their application, including supply chain management, international sales and marketing, legal compliance and
We want to be globally recognised as the go-to partner for industries who want to handle by-products in a sustainable and responsible way.
As employers, we work in a truly multi-national way, local to our customers but as a team across all the countries in which we operate. With offices in Europe, Asia and North America, we offer a collaborative, friendly and smart-working culture with a focus on innovation and delivering real value for our customers.
Your main tasks will be:
Business Central/Continia/Jet helpdesk function – dealing with internal queries relating to system use and potential bugs, escalating to gold partners when needed.
Working with the business to create functional requirements and user
Functional testing of enhancements completed by gold
Ensure that data owners are following best practice with regular reporting to highlight
Manage our master data and deal with requests for changes
Create training documents for administrative processes and system
Complete the onboarding/offboarding and training of new
Manage and maintain security roles and
Ensure preparedness for Microsoft updates, evaluate how this may affect MBP and provide a summary of key points and actions. Take actions as direction and prepare communications to wider company on changes or updates.
Review and analyse the current state of Microsoft Dynamics 365 Business Central and develop strategies for improving or further leveraging existing
Write news articles relating to Business Central and be the champion of the product.
We are looking for someone with the following essential experience or qualifications (please only apply if you can demonstrate your experience, by providing on the job or education examples):
A bachelor's degree or equivalent in a relevant IT
As a minimum, two years of experience configuring, maintaining, documenting and supporting a company’s ERP, with a preference for working experience using Microsoft Dynamics 365 Business Central or Dynamics NAV. Knowledge of other ERP systems such as SAP or Oracle will also be
General understanding of accounting and operations processes with logistics and sales process experience an
Knowledge of data management such as importing from spreadsheets and using data
Understanding of relational databases.
Advanced Microsoft Office 365 skills including SharePoint, Power Automate
Experience using Continia Document Capture and Jet Analytics (preferred, not required).
Experience of building relationships across all levels and areas of the business along with a pragmatic approach to problem-solving.
Written and verbal English language skills at business
Essential demonstrable Skills/Profile we are looking for:
Strong communication skills, with the ability to communicate effectively at all levels
Ability to work well on own initiative, presenting ideas
Strong analytical skills
Structured, methodical and well-organised
Ability to work well under pressure and to deadlines
Enthusiasm and self-motivation, with a proactive approach to all tasks
Team player who contributes to our collaborative culture
High attention to detail with evidenced problem-solving skills
A positive approach to change
Why work for us?
Sustainability has been part of our ideological backbone since the beginning, as our organisation captures and delivers value in economic, environmental and social terms.
Our business brings to life the concepts of industrial ecology and circular economy by materialising the idea that the co-stream of one industry can be used as a key resource by another.
Our technical expertise, market knowledge and legal understanding help to promote the optimal and efficient use of natural resources, reduce waste and toxic emissions, reduce operating costs and generate new revenue. As a result, we improve the environmental, economic and social performance of our suppliers and customers, with whom we work together to enable the recycling and recovery of residual resources. MBP has several sustainability and quality certifications and works actively with LEAN.
We offer:
A competitive salary
Working for an international company dedicated to sustainability, the environment and natural resources
Free parking
Our UK office is based on the Broughton Hall Estate in Skipton, where you are surrounded by the natural beauty of the Yorkshire Dales
A friendly, professional and nurturing culture, dedicated to engagement and retention
Flexibility with hybrid working (up to 3 days a week from home) after a suitable period of review
Training opportunities with a focus on professional development
Occasional international travel to other MBP offices (role dependent)
For more information about MBP or the position, please visit www.mbpsolutions.com
NO AGENCIES PLEASE
Role overview ID: Entity: Vistry Services Region: Vistry Services Department: IT Contract Type: Permanent - Full Time Job Location: Cheltenham, Gloucestershire Date Posted: 27.08.2024 We have an amazing opportunity for a Systems Analyst to join our team within Vistry Services, at our Cheltenham office. As our Systems Analyst, you will provide day to day 2nd line support and administration of our CRM (Dynamics 365), ERP (COINS) and integrations as well as a diverse suite of business focused applications, encompassing DMS, legal, site management and H&S systems, and ensuring that support tickets are resolved or escalated in a timely manner. We are pleased to say, this role can accommodate agile working arrangements. Let's cut to the chase, what's in it for you Competitive basic salary and annual bonus Agile working possible (dependent on role) Up to 33 days annual leave plus bank holidays Private Healthcare Enhanced maternity, paternity and adoption leave Competitive contributory pension scheme Life assurance - 4 x your annual salary Share incentive schemes Employee rewards portal with many more benefits In return, what we would like from you Behave in line with our company values - Integrity, Caring and Quality Willingness to understand Microsoft Dynamics CRM 365, COINS ERP and provide support Desire to ensure the core business system is documented and maintained Willingness to share knowledge with others Ability to understand user queries and relate to business process in our Business Systems Experience troubleshooting user queries Excellent communications skills Able to work under pressure, and accept criticism of work Friendly, flexible and helpful attitude Good team working skills Accurate with an eye for detail A methodical approach Desirable Knowledge of the house building industry Understanding and practical experience of managing a hosted Microsoft Dynamics CRM solution or COINS ERP Experience of configuration of our in-house CRM/ERP platforms of choice (Dynamics 365/COINS) Experience of report creation, development and maintenance More about the Systems Analyst role Receive and manage internal user systems support calls from IT Service Desk. Ensure business processes are adhered to by end users. Provide consistent and robust communication to all users in respect to business and system processes. Provide support to both internal and external customers using our platforms. Maintaining a log of the support calls and progressing the resolution of the calls. Resolve calls where possible or escalate to 3rd line support or 3rd party suppliers as appropriate. Report on the performance of the internal Vistry Group Business Systems. Answer basic how to questions on processes in systems. Escalate patterns in support to enable fixes to be developed. Control access to environments by 3rd party support and consultants. Document any work or changes that are made to any environments. Periodically, assist in testing as required. Maintain user groups which control user access by role. Set up and maintain user access and other security features. Highlight when end users require training. Oversee testing and implementation of any new functionality. Keep a log of reports and their definitions. Creating and developing reports within CRM as and when requested by the business. Liaising with the report developers, control the application and testing of new reports. Provide ad-hoc data extracts and reports as and when required. Develop and maintain comprehensive documentation on process, problem resolutions, and other procedures. Effectively manage own workload including planning and prioritization. Adhere to the IT Security Strategy at all times. Finally, let's tell you a bit more about us We're Vistry Group, the UK's leading provider of affordable mixed-tenure homes. Our core values of integrity, caring, and quality shape all we do; our partnership-led approach helps us build sustainable communities where they're needed most. You're probably familiar with our unmatched portfolio of brands: Linden Homes, Bovis Homes, and Countryside Homes. We also have Vistry Works, our timber frame manufacturing operation, and Vistry Services, our support functions. Together, we build more than homes, so there's nowhere better to build your career. We're proud that our culture sees everyone treated fairly and respectfully, with diversity and inclusion a top priority and reasonable adjustments provided during the application process. Join us in making Vistry. Benefits Agile Working Offers a flexible way of working. Annual Leave Enjoy 28 days' holiday plus all UK Bank Holidays. There are options to carry leave forwards and buy up to 5 days. Pension with Legal & General Eligible employees are auto-enrolled. You contribute 4%, we contribute 6%. Salary Sacrifice and options to increase contributions available. Volunteer Days With 2 paid volunteer days a year, you can give back to communities and charities. Why Vistry Joining Vistry is just the start of building your perfect career. In return for your passion and skills, we invest in your future, providing all the support and training you need to thrive in your career and realise your potential. Our work is rewarding in itself, but we also offer a range of financial, lifestyle, health and wellbeing benefits, plus plenty of recognition incentives. We value you and everything you help us build as we make Vistry together.
Sep 15, 2024
Full time
Role overview ID: Entity: Vistry Services Region: Vistry Services Department: IT Contract Type: Permanent - Full Time Job Location: Cheltenham, Gloucestershire Date Posted: 27.08.2024 We have an amazing opportunity for a Systems Analyst to join our team within Vistry Services, at our Cheltenham office. As our Systems Analyst, you will provide day to day 2nd line support and administration of our CRM (Dynamics 365), ERP (COINS) and integrations as well as a diverse suite of business focused applications, encompassing DMS, legal, site management and H&S systems, and ensuring that support tickets are resolved or escalated in a timely manner. We are pleased to say, this role can accommodate agile working arrangements. Let's cut to the chase, what's in it for you Competitive basic salary and annual bonus Agile working possible (dependent on role) Up to 33 days annual leave plus bank holidays Private Healthcare Enhanced maternity, paternity and adoption leave Competitive contributory pension scheme Life assurance - 4 x your annual salary Share incentive schemes Employee rewards portal with many more benefits In return, what we would like from you Behave in line with our company values - Integrity, Caring and Quality Willingness to understand Microsoft Dynamics CRM 365, COINS ERP and provide support Desire to ensure the core business system is documented and maintained Willingness to share knowledge with others Ability to understand user queries and relate to business process in our Business Systems Experience troubleshooting user queries Excellent communications skills Able to work under pressure, and accept criticism of work Friendly, flexible and helpful attitude Good team working skills Accurate with an eye for detail A methodical approach Desirable Knowledge of the house building industry Understanding and practical experience of managing a hosted Microsoft Dynamics CRM solution or COINS ERP Experience of configuration of our in-house CRM/ERP platforms of choice (Dynamics 365/COINS) Experience of report creation, development and maintenance More about the Systems Analyst role Receive and manage internal user systems support calls from IT Service Desk. Ensure business processes are adhered to by end users. Provide consistent and robust communication to all users in respect to business and system processes. Provide support to both internal and external customers using our platforms. Maintaining a log of the support calls and progressing the resolution of the calls. Resolve calls where possible or escalate to 3rd line support or 3rd party suppliers as appropriate. Report on the performance of the internal Vistry Group Business Systems. Answer basic how to questions on processes in systems. Escalate patterns in support to enable fixes to be developed. Control access to environments by 3rd party support and consultants. Document any work or changes that are made to any environments. Periodically, assist in testing as required. Maintain user groups which control user access by role. Set up and maintain user access and other security features. Highlight when end users require training. Oversee testing and implementation of any new functionality. Keep a log of reports and their definitions. Creating and developing reports within CRM as and when requested by the business. Liaising with the report developers, control the application and testing of new reports. Provide ad-hoc data extracts and reports as and when required. Develop and maintain comprehensive documentation on process, problem resolutions, and other procedures. Effectively manage own workload including planning and prioritization. Adhere to the IT Security Strategy at all times. Finally, let's tell you a bit more about us We're Vistry Group, the UK's leading provider of affordable mixed-tenure homes. Our core values of integrity, caring, and quality shape all we do; our partnership-led approach helps us build sustainable communities where they're needed most. You're probably familiar with our unmatched portfolio of brands: Linden Homes, Bovis Homes, and Countryside Homes. We also have Vistry Works, our timber frame manufacturing operation, and Vistry Services, our support functions. Together, we build more than homes, so there's nowhere better to build your career. We're proud that our culture sees everyone treated fairly and respectfully, with diversity and inclusion a top priority and reasonable adjustments provided during the application process. Join us in making Vistry. Benefits Agile Working Offers a flexible way of working. Annual Leave Enjoy 28 days' holiday plus all UK Bank Holidays. There are options to carry leave forwards and buy up to 5 days. Pension with Legal & General Eligible employees are auto-enrolled. You contribute 4%, we contribute 6%. Salary Sacrifice and options to increase contributions available. Volunteer Days With 2 paid volunteer days a year, you can give back to communities and charities. Why Vistry Joining Vistry is just the start of building your perfect career. In return for your passion and skills, we invest in your future, providing all the support and training you need to thrive in your career and realise your potential. Our work is rewarding in itself, but we also offer a range of financial, lifestyle, health and wellbeing benefits, plus plenty of recognition incentives. We value you and everything you help us build as we make Vistry together.
IT Service Desk Analyst 1st Line Cardiff Up to £27,000 Service Desk Analyst / 1st Line IT Support Analyst with strong experience in an IT helpdesk or support role, is required by a leading law firm in central Cardiff. You must be able to commute to the Cardiff office as it will be office based. In this role you will be the first line of support for IT issues across the firm, using your technical expertise to troubleshoot and resolve issues for employees in a timely manner, and contribute to the team by providing an excellent IT support service. Experience required: 12 months experience in a similar 1st line IT support role Working with helpdesk software, MS Office 365 & Windows 10 Excellent understanding of various systems and a passion to learn about new and upcoming technology and software Ability to find solutions and assist staff at all levels Excellent communication skills Ability to prioritise tasks and deliver on deadlines Enthusiastic, hardworking and a team player Job Role Responsibilities: Helpdesk / Telephone Support Building and deploying laptop clones Installing basic laptop components Provide basic Microsoft Office 365 support Escalate and manage 2nd and 3rd-line support tickets Carry our basic Active Directory tasks Able to support users remotely and on-premises Create user profiles Roll out software centrally and manually Offer user laptop health checks Managing all tasks via the helpdesk system Review ticket trends with the line manager Support team and firm with ad-hoc IT tasks My client is a leading professional services company, employing over 500 people. They are looking for the right candidate to grow into this role and progress into a 2nd line role in the future. They are looking to pay a starting salary of £24,000 - £27,000 (would look at top end if worked for a law firm) + benefits. To apply press apply now or send your CV to Keyworks - Service Desk / Helpdesk / IT Support / 1st Line / Cardiff Circle Recruitment is acting as an Employment Agency in relation to this vacancy. Earn yourself a referral bonus if you refer somebody else who fills the role! We also offer an iPad if you refer a new client to us and we recruit for them. Follow us on Facebook - Circle Recruitment , Twitter and LinkedIn - Circle Recruitment.
Sep 15, 2024
Full time
IT Service Desk Analyst 1st Line Cardiff Up to £27,000 Service Desk Analyst / 1st Line IT Support Analyst with strong experience in an IT helpdesk or support role, is required by a leading law firm in central Cardiff. You must be able to commute to the Cardiff office as it will be office based. In this role you will be the first line of support for IT issues across the firm, using your technical expertise to troubleshoot and resolve issues for employees in a timely manner, and contribute to the team by providing an excellent IT support service. Experience required: 12 months experience in a similar 1st line IT support role Working with helpdesk software, MS Office 365 & Windows 10 Excellent understanding of various systems and a passion to learn about new and upcoming technology and software Ability to find solutions and assist staff at all levels Excellent communication skills Ability to prioritise tasks and deliver on deadlines Enthusiastic, hardworking and a team player Job Role Responsibilities: Helpdesk / Telephone Support Building and deploying laptop clones Installing basic laptop components Provide basic Microsoft Office 365 support Escalate and manage 2nd and 3rd-line support tickets Carry our basic Active Directory tasks Able to support users remotely and on-premises Create user profiles Roll out software centrally and manually Offer user laptop health checks Managing all tasks via the helpdesk system Review ticket trends with the line manager Support team and firm with ad-hoc IT tasks My client is a leading professional services company, employing over 500 people. They are looking for the right candidate to grow into this role and progress into a 2nd line role in the future. They are looking to pay a starting salary of £24,000 - £27,000 (would look at top end if worked for a law firm) + benefits. To apply press apply now or send your CV to Keyworks - Service Desk / Helpdesk / IT Support / 1st Line / Cardiff Circle Recruitment is acting as an Employment Agency in relation to this vacancy. Earn yourself a referral bonus if you refer somebody else who fills the role! We also offer an iPad if you refer a new client to us and we recruit for them. Follow us on Facebook - Circle Recruitment , Twitter and LinkedIn - Circle Recruitment.
JOB TITLE: Technical Architecture Analyst LOCATION: Oxfordshire SALARY: £28,000 - £36,000 20+days holiday Private Medical Cover Epic Christmas Parties Discounted Gym Membership Flexible Working WAY OF WORKING: Full Time (37.5 Hours) Hybrid - 1 day per week onsite Permanent THE BUSINESS: The Technical Architecture Analyst is a key support role within the Technical Architecture team, assisting in technical consulting and pre-sales activities. This role involves working closely with customers to provide clear, detailed documentation and supporting the Technical Architects in managing client interactions, scheduling, and project meetings. The successful candidate will also be responsible for creating proposals, responding to tenders, and working in tandem with the sales team to craft solutions for clients. This position offers a pathway toward becoming a Technical Architect after a minimum of two years, contingent on completing industry certifications and training. Technical Architecture Analyst: Provide billable technical services to both new and existing clients, covering areas such as Microsoft, Backup and Disaster Recovery, Security, Networking, Storage, Server, Client, and Cloud solutions. Coordinate team activities, including scheduling meetings, bookings, and calendar management. Prepare client documentation using team-established templates. Oversee activity tracking and reporting within the CRM system. Collaborate with the Technical Architecture team and account managers to meet client needs and project expectations. Undertake technical training with a focus on developing into a Technical Architect. Develop custom demos and present Proof of Concept (POC) solutions. Evaluate competing products to recommend optimal solutions for clients. Play a lead role in designing technical solutions and drafting proposals and tender responses. YOUR KEY SKILLS: At least 2 years of experience in a second-line support role or higher. Background in technical consultancy, project delivery, or a lead technical role, ideally within an IT managed services provider (MSP) or IT reseller. Demonstrated experience in IT services and technical support. Proficiency in writing high-quality proposals, tenders, or internal documentation. Technical certifications in technologies such as Microsoft, VMware, Microsoft Azure, Dell, Cisco, or similar. Strong business acumen. Excellent presentation and communication skills, with the ability to explain technical solutions to both technical and non-technical audiences. Outstanding organizational, listening, and relationship-building skills. Interest in both sales and technology. UK-based, with the willingness to travel across Europe occasionally. Full, clean UK driving license. If you are interested in the Technical Architect Analyst role, please send an application detailing proof of the above or contact Ben Hodson in our office. C4S Search connect future tech talent with leading deep tech, biotech & clean tech organisations and we are always keen to hear from MSP candidates or those who work in the tech industry.
Sep 15, 2024
Full time
JOB TITLE: Technical Architecture Analyst LOCATION: Oxfordshire SALARY: £28,000 - £36,000 20+days holiday Private Medical Cover Epic Christmas Parties Discounted Gym Membership Flexible Working WAY OF WORKING: Full Time (37.5 Hours) Hybrid - 1 day per week onsite Permanent THE BUSINESS: The Technical Architecture Analyst is a key support role within the Technical Architecture team, assisting in technical consulting and pre-sales activities. This role involves working closely with customers to provide clear, detailed documentation and supporting the Technical Architects in managing client interactions, scheduling, and project meetings. The successful candidate will also be responsible for creating proposals, responding to tenders, and working in tandem with the sales team to craft solutions for clients. This position offers a pathway toward becoming a Technical Architect after a minimum of two years, contingent on completing industry certifications and training. Technical Architecture Analyst: Provide billable technical services to both new and existing clients, covering areas such as Microsoft, Backup and Disaster Recovery, Security, Networking, Storage, Server, Client, and Cloud solutions. Coordinate team activities, including scheduling meetings, bookings, and calendar management. Prepare client documentation using team-established templates. Oversee activity tracking and reporting within the CRM system. Collaborate with the Technical Architecture team and account managers to meet client needs and project expectations. Undertake technical training with a focus on developing into a Technical Architect. Develop custom demos and present Proof of Concept (POC) solutions. Evaluate competing products to recommend optimal solutions for clients. Play a lead role in designing technical solutions and drafting proposals and tender responses. YOUR KEY SKILLS: At least 2 years of experience in a second-line support role or higher. Background in technical consultancy, project delivery, or a lead technical role, ideally within an IT managed services provider (MSP) or IT reseller. Demonstrated experience in IT services and technical support. Proficiency in writing high-quality proposals, tenders, or internal documentation. Technical certifications in technologies such as Microsoft, VMware, Microsoft Azure, Dell, Cisco, or similar. Strong business acumen. Excellent presentation and communication skills, with the ability to explain technical solutions to both technical and non-technical audiences. Outstanding organizational, listening, and relationship-building skills. Interest in both sales and technology. UK-based, with the willingness to travel across Europe occasionally. Full, clean UK driving license. If you are interested in the Technical Architect Analyst role, please send an application detailing proof of the above or contact Ben Hodson in our office. C4S Search connect future tech talent with leading deep tech, biotech & clean tech organisations and we are always keen to hear from MSP candidates or those who work in the tech industry.
IT Support Engineer We are recruiting for a detail-oriented IT Support Analyst to provide technical assistance to all users within the company through 1st and 2nd line support. You will diagnose and resolve software, hardware, and network issues, ensuring smooth IT operations. You will support employees both remotely and in person, escalating complex problems when necessary. Strong communication skills, problem-solving abilities, and a customer-focused attitude are essential. The Role: Troubleshoot and resolve IT issues related to software, hardware, and network systems. Respond to service requests and incidents via ticketing systems, phone, or email. Install, configure, and maintain computer systems and applications. Provide support for user account setup and access issues. Collaborate with other IT teams to escalate and resolve complex technical problems. Document issues, resolutions, and procedures for knowledge sharing. About You: Proven experience in IT support or a similar role. Familiarity with Windows, Azure, AD, Intune, Entra ID etc. Strong understanding of networking fundamentals and troubleshooting. Excellent communication and interpersonal skills. Certification in CompTIA A+, ITIL, or related credentials is a plus. How to Apply: Please send your updated CV directly to be considered for this role.
Sep 15, 2024
Full time
IT Support Engineer We are recruiting for a detail-oriented IT Support Analyst to provide technical assistance to all users within the company through 1st and 2nd line support. You will diagnose and resolve software, hardware, and network issues, ensuring smooth IT operations. You will support employees both remotely and in person, escalating complex problems when necessary. Strong communication skills, problem-solving abilities, and a customer-focused attitude are essential. The Role: Troubleshoot and resolve IT issues related to software, hardware, and network systems. Respond to service requests and incidents via ticketing systems, phone, or email. Install, configure, and maintain computer systems and applications. Provide support for user account setup and access issues. Collaborate with other IT teams to escalate and resolve complex technical problems. Document issues, resolutions, and procedures for knowledge sharing. About You: Proven experience in IT support or a similar role. Familiarity with Windows, Azure, AD, Intune, Entra ID etc. Strong understanding of networking fundamentals and troubleshooting. Excellent communication and interpersonal skills. Certification in CompTIA A+, ITIL, or related credentials is a plus. How to Apply: Please send your updated CV directly to be considered for this role.
2nd Line Support Analyst - 5 days in the office We are working with a fantastic client of ours who are looking for an experienced 2nd Line Support Analyst to join them on an initial 6 month contract. The role is 5 days onsite . Responsibilities: Act as 2nd line (Phone, Chat, Desk) point of contact for queries on the client's IT product/services, ensuring assigned SNOW requests and incidents tickets are resolved in a timely manner, meeting quality standards and defined service level targets. Ensure sufficient relevant information is gathered and maintained as part of the ticket handling process and assigned SNOW ticket is always updated. Perform root cause analysis to support continuous improvements in service delivery and customer experience for Workplace related incidents. Provisioning and support of IT related equipment Accountability for reserved Asset tagged Desktop/Laptop,/Tablet hardware from general stock and other peripherals e.g. printer, display screens, docking stations etc. until dispatched to Customer, ensuring Asset and Stock Control processes are always followed. Support on-site activities aligned to the Workplace role including but not limited to IT deskside support, Tape Backup/Restore, IT Hardware maintenance and decommission of IT assets. Expected Technical Experience: Microsoft Windows o/s (Windows 10) - working knowledge of build, configuration and registry settings. Desktop hardware architecture. SCCM experience including OS deployment, application deployment, fault finding, monitoring and reporting. Microsoft Office suite - configuration, templates, macros, add-ins, advanced features and user preference configuration. Office 365, TEAMs, Exchange On-line, One Drive and SharePoint. Active Directory - basic administration, Group Policy. Appsense (Environment Manager & App Manager, basic policy fault finding expertise) Messaging and collaboration tools - an appreciation of the Microsoft Exchange environment, email client configuration such as MS Outlook, instant messaging tools and video conferencing. Email security products e.g. Retarus and an appreciation of white/black Listing Understanding of virtualisation technology e.g. VMWare Networks - experience to include an understanding of LAN/WAN/vLAN and Wi-Fi technologies, DHCP, DNS/WINS, PXE and VPN/remote connectivity. Telephony - office based telephony services, VOIP, mobile device configuration, tethering and mobile peripherals. Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted. Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation We take our obligations to protect your personal data very seriously. Any information provided to us will be processed as detailed in our Privacy Notice, a copy of which can be found on our website
Sep 15, 2024
Full time
2nd Line Support Analyst - 5 days in the office We are working with a fantastic client of ours who are looking for an experienced 2nd Line Support Analyst to join them on an initial 6 month contract. The role is 5 days onsite . Responsibilities: Act as 2nd line (Phone, Chat, Desk) point of contact for queries on the client's IT product/services, ensuring assigned SNOW requests and incidents tickets are resolved in a timely manner, meeting quality standards and defined service level targets. Ensure sufficient relevant information is gathered and maintained as part of the ticket handling process and assigned SNOW ticket is always updated. Perform root cause analysis to support continuous improvements in service delivery and customer experience for Workplace related incidents. Provisioning and support of IT related equipment Accountability for reserved Asset tagged Desktop/Laptop,/Tablet hardware from general stock and other peripherals e.g. printer, display screens, docking stations etc. until dispatched to Customer, ensuring Asset and Stock Control processes are always followed. Support on-site activities aligned to the Workplace role including but not limited to IT deskside support, Tape Backup/Restore, IT Hardware maintenance and decommission of IT assets. Expected Technical Experience: Microsoft Windows o/s (Windows 10) - working knowledge of build, configuration and registry settings. Desktop hardware architecture. SCCM experience including OS deployment, application deployment, fault finding, monitoring and reporting. Microsoft Office suite - configuration, templates, macros, add-ins, advanced features and user preference configuration. Office 365, TEAMs, Exchange On-line, One Drive and SharePoint. Active Directory - basic administration, Group Policy. Appsense (Environment Manager & App Manager, basic policy fault finding expertise) Messaging and collaboration tools - an appreciation of the Microsoft Exchange environment, email client configuration such as MS Outlook, instant messaging tools and video conferencing. Email security products e.g. Retarus and an appreciation of white/black Listing Understanding of virtualisation technology e.g. VMWare Networks - experience to include an understanding of LAN/WAN/vLAN and Wi-Fi technologies, DHCP, DNS/WINS, PXE and VPN/remote connectivity. Telephony - office based telephony services, VOIP, mobile device configuration, tethering and mobile peripherals. Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted. Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation We take our obligations to protect your personal data very seriously. Any information provided to us will be processed as detailed in our Privacy Notice, a copy of which can be found on our website
Role: 1st/2nd Line IT Support Engineer Location: St Albans - Onsite Salary: £40,000 to £45,000 + Bonus + Benefits Working Hours: Monday - Friday - 9am - 5:30pm - 4:00pm finish on the last Friday of each month An established client of ours is seeking a 1st/2nd Line IT Support Engineer to help support the organisations day to day IT operations and be involved in key projects to drive their IT capabilities forward. You will also have training and be able to grow your skills within Data management and reporting to further broaden your skillset. They are a family run business which has been going for over 100 years and have very close knit, collaborative environment for this 1st/2nd Line IT Support Engineer to flourish in. Essential skills for the 1st/2nd Line IT Support Engineer: Mac - manage & maintain Laptops - support Printers - support Active Directory - user administration MS Office - Excel Desirable skills for the 1st/2nd Line IT Support Engineer : MS Access VBA ETL processes, databases, or data management Networking security Master data governance Data cleaning/cleansing Any relevant certifications If you are interested in this rewarding opportunities that will allow you to enhance your IT Support capabilities as well as learn Data management and reporting, then please apply with your most up to date CV.
Sep 15, 2024
Full time
Role: 1st/2nd Line IT Support Engineer Location: St Albans - Onsite Salary: £40,000 to £45,000 + Bonus + Benefits Working Hours: Monday - Friday - 9am - 5:30pm - 4:00pm finish on the last Friday of each month An established client of ours is seeking a 1st/2nd Line IT Support Engineer to help support the organisations day to day IT operations and be involved in key projects to drive their IT capabilities forward. You will also have training and be able to grow your skills within Data management and reporting to further broaden your skillset. They are a family run business which has been going for over 100 years and have very close knit, collaborative environment for this 1st/2nd Line IT Support Engineer to flourish in. Essential skills for the 1st/2nd Line IT Support Engineer: Mac - manage & maintain Laptops - support Printers - support Active Directory - user administration MS Office - Excel Desirable skills for the 1st/2nd Line IT Support Engineer : MS Access VBA ETL processes, databases, or data management Networking security Master data governance Data cleaning/cleansing Any relevant certifications If you are interested in this rewarding opportunities that will allow you to enhance your IT Support capabilities as well as learn Data management and reporting, then please apply with your most up to date CV.
Service Desk Analyst - Ipswich - 3 month rolling contract Overview - full time office based role An exciting role has arisen working as a Service Desk Analyst. You will be responsible for ensuring all IT Systems are up and running and providing users with a high level of customer service. You will take ownership of incidents and requests assigned to you and manage them through to resolution. Role & Responsibilities: Provide desk-side and remote based end-user support to troubleshoot issues and problems with equipment and/or systems. Installing and configuring computer hardware, software, systems, networks, printers, and scanners. Monitoring and maintaining computer systems and networks. Setting up accounts for new users. Repairing and replacing equipment as necessary. Testing new technology. Administering Microsoft 365. Undertaking ad-hoc projects as instructed by the IT Manager and Management Team. Maintaining and updating technical documentation regularly Essential Skills & Experience: 2+ years' experience in a 1st/2nd line support role Good knowledge and experience of ITIL Best Practice Knowledge and experience of working with support of MS AD, MS exchange, MS 365, Windows 10, VPN Passionate about IT and providing customer service Microsoft products - Azure, Azure AD
Sep 15, 2024
Full time
Service Desk Analyst - Ipswich - 3 month rolling contract Overview - full time office based role An exciting role has arisen working as a Service Desk Analyst. You will be responsible for ensuring all IT Systems are up and running and providing users with a high level of customer service. You will take ownership of incidents and requests assigned to you and manage them through to resolution. Role & Responsibilities: Provide desk-side and remote based end-user support to troubleshoot issues and problems with equipment and/or systems. Installing and configuring computer hardware, software, systems, networks, printers, and scanners. Monitoring and maintaining computer systems and networks. Setting up accounts for new users. Repairing and replacing equipment as necessary. Testing new technology. Administering Microsoft 365. Undertaking ad-hoc projects as instructed by the IT Manager and Management Team. Maintaining and updating technical documentation regularly Essential Skills & Experience: 2+ years' experience in a 1st/2nd line support role Good knowledge and experience of ITIL Best Practice Knowledge and experience of working with support of MS AD, MS exchange, MS 365, Windows 10, VPN Passionate about IT and providing customer service Microsoft products - Azure, Azure AD
1st / 2nd Line Support Analyst - Managed Services - Hybrid Office365, Azure, Active Directory, windows Server, DNS, DHCP, Group Policy, Windows 10, Domain Controllers, Router, Firewall, Switches, VPN. My client is a small, friendly but very well established IT Managed Services provider that is in the market for a 1st / 2nd Line Support Analyst. The 1st / 2nd Line Support Analyst will have a proven MSP background with a mix of service desk and onsite / client visit experience and someone with outstanding client / customer service skills. As 1st / 2nd Line Support Analyst you will be a natural trouble shooter with skills across technologies such as Office365, Azure, Active Directory, windows Server, DNS, DHCP, Group Policy, Windows 10, Domain Controllers, Router, Firewall, Switches, VPN etc. Alongside your technical ability you will be client focused and outstanding communicator with the ability to remain calm and focused under pressure particularly in front of clients. This is a great opportunity to join an established and friendly MSP that is run with a lot of common sense with opportunities to develop your technical skill set and career. The role operates Hybrid working currently at 2 days from home and 3 days in the office (Kings Cross area). 1st / 2nd Line Support Analyst - Managed Services - Hybrid Office365, Azure, Active Directory, windows Server, DNS, DHCP, Group Policy, Windows 10, Domain Controllers, Router, Firewall, Switches, VPN. Office365, Azure, Active Directory, windows Server, DNS, DHCP, Group Policy, Windows 10, Domain Controllers, Router, Firewall, Switches, VPN. Office365, Azure, Active Directory, windows Server, DNS, DHCP, Group Policy, Windows 10, Domain Controllers, Router, Firewall, Switches, VPN. MillsHill Recruitment acts as an employment business with regards to this permanent job opportunity. Regards MillsHill Recruitment Ltd
Sep 15, 2024
Full time
1st / 2nd Line Support Analyst - Managed Services - Hybrid Office365, Azure, Active Directory, windows Server, DNS, DHCP, Group Policy, Windows 10, Domain Controllers, Router, Firewall, Switches, VPN. My client is a small, friendly but very well established IT Managed Services provider that is in the market for a 1st / 2nd Line Support Analyst. The 1st / 2nd Line Support Analyst will have a proven MSP background with a mix of service desk and onsite / client visit experience and someone with outstanding client / customer service skills. As 1st / 2nd Line Support Analyst you will be a natural trouble shooter with skills across technologies such as Office365, Azure, Active Directory, windows Server, DNS, DHCP, Group Policy, Windows 10, Domain Controllers, Router, Firewall, Switches, VPN etc. Alongside your technical ability you will be client focused and outstanding communicator with the ability to remain calm and focused under pressure particularly in front of clients. This is a great opportunity to join an established and friendly MSP that is run with a lot of common sense with opportunities to develop your technical skill set and career. The role operates Hybrid working currently at 2 days from home and 3 days in the office (Kings Cross area). 1st / 2nd Line Support Analyst - Managed Services - Hybrid Office365, Azure, Active Directory, windows Server, DNS, DHCP, Group Policy, Windows 10, Domain Controllers, Router, Firewall, Switches, VPN. Office365, Azure, Active Directory, windows Server, DNS, DHCP, Group Policy, Windows 10, Domain Controllers, Router, Firewall, Switches, VPN. Office365, Azure, Active Directory, windows Server, DNS, DHCP, Group Policy, Windows 10, Domain Controllers, Router, Firewall, Switches, VPN. MillsHill Recruitment acts as an employment business with regards to this permanent job opportunity. Regards MillsHill Recruitment Ltd
Thank you for your cv we have a second line support role office based near Stonebridge park station Please let me know asap if your interested thank you We are currently looking for a 2nd line support engineer to on-board and assist with both BAU support and project requirements. Looking for a support analyst who has varied technical support experience and has ideally had experience working in small to medium sized environments of approximately 800 users. Keen for candidates who have experience supporting Office365 and preferably O365 migration experience and Azure WVD environments. Please note that this position will be an office-based role but may require site visits to our other sites. Key Responsibilities: Provide comprehensive technical support and troubleshooting assistance for clients via phone, email, or remote desktop tools, specifically for Windows 10 & 11, Mac operating systems, hardware and Mobile devices. Investigate and resolve technical issues reported by staff such as Printing, VOIP etc, ensuring timely resolution to minimize downtime and maintain productivity. Assist in the installation, configuration, and maintenance of computer systems, servers, and network equipment for all sites. Collaborate closely with the 1st Line Support team to escalate and resolve complex issues effectively, ensuring seamless service delivery. Work in synergy with other team members to deliver efficient support services and enhance overall customer service satisfaction. Document all support activities and resolutions in our ticketing system to Maintain and create documentation for IT & Infrastructure, ensuring clarity and accessibility for ongoing support. Stay abreast of new technologies and industry developments to continuously improve support services and apply best practices. Ensure disaster recovery scheduling and processing for clients are maintained daily to safeguard critical data. Perform daily patching of servers, firmware updates, and uphold security compliance requirements to protect our Infrastructure environment. Investigate and deal with 3rd party providers in the event of an interruption to normal service. You will assist in advising IT purchases; ascertaining their requirements, researching suitable hardware or software options, and then seeking their approval to purchase and then install the equipment as required. You will assist in ensuring that all IT devices are suitably meet compliance, data security and matters relating to GDPR / Cyber Essentials. Responsibilities / Essential Skills Minimum of 3 years of experience as a 2nd Line Engineer, providing remote and onsite technical support. Strong troubleshooting skills and a solid understanding of IT systems and infrastructure. Proven experience in supporting Windows and Mac operating systems, with a foundational knowledge of network connectivity and protocols. Familiarity with Active Directory, Office 365, Intune and cloud-based services. Ability to work independently and effectively prioritize tasks in a remote setting. Experience with remote support tools such as TeamViewer, GoToAssist, or Remote Desktop Protocol (RDP). Sound knowledge of networking concepts, including TCP/IP, DHCP, DNS, WAN. Demonstrated understanding of router, switch, and access point configurations and diagnostics. Excellent customer service skills and a proven ability to build strong working relationships. Self-motivated with effective initiative and accountability to maintain the highest standards of support.
Sep 15, 2024
Full time
Thank you for your cv we have a second line support role office based near Stonebridge park station Please let me know asap if your interested thank you We are currently looking for a 2nd line support engineer to on-board and assist with both BAU support and project requirements. Looking for a support analyst who has varied technical support experience and has ideally had experience working in small to medium sized environments of approximately 800 users. Keen for candidates who have experience supporting Office365 and preferably O365 migration experience and Azure WVD environments. Please note that this position will be an office-based role but may require site visits to our other sites. Key Responsibilities: Provide comprehensive technical support and troubleshooting assistance for clients via phone, email, or remote desktop tools, specifically for Windows 10 & 11, Mac operating systems, hardware and Mobile devices. Investigate and resolve technical issues reported by staff such as Printing, VOIP etc, ensuring timely resolution to minimize downtime and maintain productivity. Assist in the installation, configuration, and maintenance of computer systems, servers, and network equipment for all sites. Collaborate closely with the 1st Line Support team to escalate and resolve complex issues effectively, ensuring seamless service delivery. Work in synergy with other team members to deliver efficient support services and enhance overall customer service satisfaction. Document all support activities and resolutions in our ticketing system to Maintain and create documentation for IT & Infrastructure, ensuring clarity and accessibility for ongoing support. Stay abreast of new technologies and industry developments to continuously improve support services and apply best practices. Ensure disaster recovery scheduling and processing for clients are maintained daily to safeguard critical data. Perform daily patching of servers, firmware updates, and uphold security compliance requirements to protect our Infrastructure environment. Investigate and deal with 3rd party providers in the event of an interruption to normal service. You will assist in advising IT purchases; ascertaining their requirements, researching suitable hardware or software options, and then seeking their approval to purchase and then install the equipment as required. You will assist in ensuring that all IT devices are suitably meet compliance, data security and matters relating to GDPR / Cyber Essentials. Responsibilities / Essential Skills Minimum of 3 years of experience as a 2nd Line Engineer, providing remote and onsite technical support. Strong troubleshooting skills and a solid understanding of IT systems and infrastructure. Proven experience in supporting Windows and Mac operating systems, with a foundational knowledge of network connectivity and protocols. Familiarity with Active Directory, Office 365, Intune and cloud-based services. Ability to work independently and effectively prioritize tasks in a remote setting. Experience with remote support tools such as TeamViewer, GoToAssist, or Remote Desktop Protocol (RDP). Sound knowledge of networking concepts, including TCP/IP, DHCP, DNS, WAN. Demonstrated understanding of router, switch, and access point configurations and diagnostics. Excellent customer service skills and a proven ability to build strong working relationships. Self-motivated with effective initiative and accountability to maintain the highest standards of support.
IT Support Engineer - £32,000 - Wimborne - Unbelievable Benefits! Role : IT Support Engineer Location : Wimborne Salary : £29,000 - £32,000 + Amazing Training! Interviewing Immediately - Apply Now I have an amazing opportunity to work for a growing business based in Wimborne, you will be exposed to the most up to date technology and working within a team that looks after their staff! The perfect candidate will have experience in Active Directory, Windows Server 2019, O365 and Networking (DNS,DHCP,TCP/IP). Other technologies are beneficial but they can be taught to someone with the right attitude.Please do not hesitate and apply today, I am looking to move very fast with this position. Technical Skills: Active Directory/Azure AD/Entra O365 Networking (DNS,DHCP,TCP/IP) VMWare/Hyper-V Routers and Switches Benefits: Pension 25 Days Holiday + Bank Holidays Unrivalled Training Programme Free Parking Discount Package Life Assurance The client is looking to fill this opportunity immediately, so please apply ASAP or get in touch on / to discuss in further detail. Alternatively, send your CV directly to me at owen comThis role would be suitable for: IT Field Engineer, IT Apprentice, IT Technician, IT Support Analyst, IT Infrastructure Engineer, Systems Administrator, 1st line, 2nd line, 3rd line, IT Engineer, Internal IT Support, Remote IT SupportBuilt on a foundation of industry-leading technology, a world-class team and a scientific approach to building a truly recognisable brand, In Technology Group are fast becoming the UK's most influential IT recruitment company. In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
Sep 15, 2024
Full time
IT Support Engineer - £32,000 - Wimborne - Unbelievable Benefits! Role : IT Support Engineer Location : Wimborne Salary : £29,000 - £32,000 + Amazing Training! Interviewing Immediately - Apply Now I have an amazing opportunity to work for a growing business based in Wimborne, you will be exposed to the most up to date technology and working within a team that looks after their staff! The perfect candidate will have experience in Active Directory, Windows Server 2019, O365 and Networking (DNS,DHCP,TCP/IP). Other technologies are beneficial but they can be taught to someone with the right attitude.Please do not hesitate and apply today, I am looking to move very fast with this position. Technical Skills: Active Directory/Azure AD/Entra O365 Networking (DNS,DHCP,TCP/IP) VMWare/Hyper-V Routers and Switches Benefits: Pension 25 Days Holiday + Bank Holidays Unrivalled Training Programme Free Parking Discount Package Life Assurance The client is looking to fill this opportunity immediately, so please apply ASAP or get in touch on / to discuss in further detail. Alternatively, send your CV directly to me at owen comThis role would be suitable for: IT Field Engineer, IT Apprentice, IT Technician, IT Support Analyst, IT Infrastructure Engineer, Systems Administrator, 1st line, 2nd line, 3rd line, IT Engineer, Internal IT Support, Remote IT SupportBuilt on a foundation of industry-leading technology, a world-class team and a scientific approach to building a truly recognisable brand, In Technology Group are fast becoming the UK's most influential IT recruitment company. In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
IT Support Technician - £25,000 - Redruth - Hybrid Working! Role : IT Support Technician Location : Redruth Salary : £20,000 - £25,000 + Hybrid Working!Do you fancy working for one of Cornwall's biggest MSP's? My client are looking for an IT Support Technician to join their ever growing team who is hungry to learn and advance their career in IT. The perfect candidate will have experience in Office 365, Active Directory, O365, and Windows Server. Other technologies are beneficial but they can be taught to someone with the right attitude.There is a fantastic training programme with the position as well as hybrid working available! Please do not hesitate and apply today, I am looking to move very fast with this position. Technical Skills: Active Directory Office 365 Windows Server VMWare/Hyper-V Benefits: Paid Certs Hybrid Working 31 Days Holiday + Bank Holidays! Gift Package on Birthdays Pension Company Events Free Parking Interviewing Immediately - Apply NowThe client is looking to fill this opportunity immediately, so please apply ASAP or get in touch on / to discuss in further detail. Alternatively, send your CV directly to me at owen comThis role would be suitable for: IT Field Engineer, IT Apprentice, IT Technician, IT Support Analyst, IT Infrastructure Engineer, Systems Administrator, 1st line, 2nd line, 3rd line, IT Engineer, Internal IT Support, Remote IT SupportBuilt on a foundation of industry-leading technology, a world-class team and a scientific approach to building a truly recognisable brand, In Technology Group are fast becoming the UK's most influential IT recruitment company. In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
Sep 15, 2024
Full time
IT Support Technician - £25,000 - Redruth - Hybrid Working! Role : IT Support Technician Location : Redruth Salary : £20,000 - £25,000 + Hybrid Working!Do you fancy working for one of Cornwall's biggest MSP's? My client are looking for an IT Support Technician to join their ever growing team who is hungry to learn and advance their career in IT. The perfect candidate will have experience in Office 365, Active Directory, O365, and Windows Server. Other technologies are beneficial but they can be taught to someone with the right attitude.There is a fantastic training programme with the position as well as hybrid working available! Please do not hesitate and apply today, I am looking to move very fast with this position. Technical Skills: Active Directory Office 365 Windows Server VMWare/Hyper-V Benefits: Paid Certs Hybrid Working 31 Days Holiday + Bank Holidays! Gift Package on Birthdays Pension Company Events Free Parking Interviewing Immediately - Apply NowThe client is looking to fill this opportunity immediately, so please apply ASAP or get in touch on / to discuss in further detail. Alternatively, send your CV directly to me at owen comThis role would be suitable for: IT Field Engineer, IT Apprentice, IT Technician, IT Support Analyst, IT Infrastructure Engineer, Systems Administrator, 1st line, 2nd line, 3rd line, IT Engineer, Internal IT Support, Remote IT SupportBuilt on a foundation of industry-leading technology, a world-class team and a scientific approach to building a truly recognisable brand, In Technology Group are fast becoming the UK's most influential IT recruitment company. In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
Location: Princes Risborough, Bucks Salary: £25,000 - £29,000 Contract type: Permanent/ Full time Hours: 8.30am - 5.00pm turn IT on are looking for an enthusiastic, self-motivated and talented 2nd line Support Consultant to join our Service Desk team based at our Princes Risborough office. As a 2nd Line Support Consultant, you will provide technical support to our school users remotely. Your role involves working within our escalation process, supporting 1st line team members, and ensuring timely resolution of tickets. You will be able to engage with the appropriate team members across turn IT on to work to resolve incidents. Responsibilities: • Provide second-line support for schools, deliver outstanding levels of customer service and support.• Liaise across 2nd/3rd line teams.• Support and mentor 1st line team by providing guidance and instruction on resolving technical queries.• Proactive response to ICT emergencies. Skills/Abilities: • Excellent communication skills both written and oral, ability to communicate with both technical and non-technical end users.• Proactive and motivated approach to customer service.• Logical and structured problem-solving skills.• Strong technical troubleshooting skills, able to work collaboratively with third parties to resolve software/hardware issues.• Flexible and adaptable• Friendly and approachable• Excellent team player• Able to work independently and good at planning and organizing own time effectively. Resolve ICT issues such as: • Server failures and system rebuilds• System backup and configuration including cloud and onsite• Management of Windows domain networks, DHCP, DNS, ADFS• Hyper-V configurations and troubleshooting• General issues with client devices - laptops, PCs etc.• Setup, configuration, and maintenance of cloud-based systems including Office 365 and Google Workspace The role is office based but hybrid working will be considered for the right applicant and is offered on a full-time basis. The Service Desk operates between 07:30 and 18:00 hrs. and there is the expectation for the applicant to work a shift within these hours. The successful candidate will be subject to an enhanced DBS check. In return, we are offering a salary between £25,000 - £29,000 negotiable for the right person, benefits include pension scheme, Benefits & Wellbeing Hub including an electric/hybrid car leasing scheme, cycle scheme, eye care voucher scheme, employee assistance programme, employee recognition platform and online retail discount vouchers. The Transforming Learning Group turn IT on, School ICT Services and SalamanderSoft, provides a comprehensive range of hands-on ICT and computing support, MIS support, GDPR services and consultancy and training. Between the three brands we provide services to over 5,000 schools across England and employ nearly 350 staff members. We put schools and their needs first, taking care of all their technological needs so that they can get on with teaching and learning. turn IT on is a friendly and supportive place to work where people feel trusted and respected, and we are proud of the diversity and flexibility that we have. turn IT on is committed to safeguarding and promoting the welfare of children and young people and expects all employees to share this commitment.'Happy to talk flexible working Your data matters' You may have experience in the following: Support Specialist, IT Support Engineer, Technical Support Analyst, IT Service Desk Analyst, Tier 2 Support Engineer, Second Line IT Support Technician, IT Support Consultant, Helpdesk Support Technician, Systems Support Analyst, and Application Support Specialist. REF-216600
Sep 15, 2024
Full time
Location: Princes Risborough, Bucks Salary: £25,000 - £29,000 Contract type: Permanent/ Full time Hours: 8.30am - 5.00pm turn IT on are looking for an enthusiastic, self-motivated and talented 2nd line Support Consultant to join our Service Desk team based at our Princes Risborough office. As a 2nd Line Support Consultant, you will provide technical support to our school users remotely. Your role involves working within our escalation process, supporting 1st line team members, and ensuring timely resolution of tickets. You will be able to engage with the appropriate team members across turn IT on to work to resolve incidents. Responsibilities: • Provide second-line support for schools, deliver outstanding levels of customer service and support.• Liaise across 2nd/3rd line teams.• Support and mentor 1st line team by providing guidance and instruction on resolving technical queries.• Proactive response to ICT emergencies. Skills/Abilities: • Excellent communication skills both written and oral, ability to communicate with both technical and non-technical end users.• Proactive and motivated approach to customer service.• Logical and structured problem-solving skills.• Strong technical troubleshooting skills, able to work collaboratively with third parties to resolve software/hardware issues.• Flexible and adaptable• Friendly and approachable• Excellent team player• Able to work independently and good at planning and organizing own time effectively. Resolve ICT issues such as: • Server failures and system rebuilds• System backup and configuration including cloud and onsite• Management of Windows domain networks, DHCP, DNS, ADFS• Hyper-V configurations and troubleshooting• General issues with client devices - laptops, PCs etc.• Setup, configuration, and maintenance of cloud-based systems including Office 365 and Google Workspace The role is office based but hybrid working will be considered for the right applicant and is offered on a full-time basis. The Service Desk operates between 07:30 and 18:00 hrs. and there is the expectation for the applicant to work a shift within these hours. The successful candidate will be subject to an enhanced DBS check. In return, we are offering a salary between £25,000 - £29,000 negotiable for the right person, benefits include pension scheme, Benefits & Wellbeing Hub including an electric/hybrid car leasing scheme, cycle scheme, eye care voucher scheme, employee assistance programme, employee recognition platform and online retail discount vouchers. The Transforming Learning Group turn IT on, School ICT Services and SalamanderSoft, provides a comprehensive range of hands-on ICT and computing support, MIS support, GDPR services and consultancy and training. Between the three brands we provide services to over 5,000 schools across England and employ nearly 350 staff members. We put schools and their needs first, taking care of all their technological needs so that they can get on with teaching and learning. turn IT on is a friendly and supportive place to work where people feel trusted and respected, and we are proud of the diversity and flexibility that we have. turn IT on is committed to safeguarding and promoting the welfare of children and young people and expects all employees to share this commitment.'Happy to talk flexible working Your data matters' You may have experience in the following: Support Specialist, IT Support Engineer, Technical Support Analyst, IT Service Desk Analyst, Tier 2 Support Engineer, Second Line IT Support Technician, IT Support Consultant, Helpdesk Support Technician, Systems Support Analyst, and Application Support Specialist. REF-216600
Your new role The 1st Line Service Desk Analyst plays an important part in providing 1st and 2nd line IT support functions to internal staff and external partners. They provide technical advice and support in relation to all IT deployed hardware and software. Logging incidents and requests on behalf of our customers and ensuring compliance with the departments. What you'll need to succeed Excellent troubleshooting skills. A basic understanding of PC hardware Experience of supporting a Windows 10 desktop environment. Active Directory What you'll get in return You will receive an hourly rate of £17 per hour - 1 day a week on site after being fully trained on a 6-month contract. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
Sep 15, 2024
Full time
Your new role The 1st Line Service Desk Analyst plays an important part in providing 1st and 2nd line IT support functions to internal staff and external partners. They provide technical advice and support in relation to all IT deployed hardware and software. Logging incidents and requests on behalf of our customers and ensuring compliance with the departments. What you'll need to succeed Excellent troubleshooting skills. A basic understanding of PC hardware Experience of supporting a Windows 10 desktop environment. Active Directory What you'll get in return You will receive an hourly rate of £17 per hour - 1 day a week on site after being fully trained on a 6-month contract. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
Join this MSP as an 2nd/3rd line IT Support Analyst.The role will be predominantly office-based, with some customer visits. THE IT SUPPORT 2ND/3RD LINE ROLE: Operating the IT Helpdesk and providing 2nd/3rd line support to a wide variety of clients, supporting infrastructure, hardware, and software. Receive and resolve calls from the helpdesk and manage user expectations - by phone, email, and in-person. Troubleshooting and diagnosing hardware and software faults, escalating if necessary. Deployment of new hardware and software alongside existing upgrade schemes. Occasional involvement in project work. Assisting the Support Team Leader in aiding other team members. Managing your own tickets, ensuring that they are kept up to date. KEY SKILLS & EXPERIENCE: IT support experience covering: Active Directory Windows 10/11, Windows Server (bonus points for macOS) Office 365 Azure Hardware Backup & Firewall configurations (experience with Acronis & SonicWall desirable) Full, clean driving license SALARY & BENEFITS AS IT SUPPORT 2ND/3RD LINE: £28,000 - £36,000 20 days holiday + public holidays Pension Cycle to work scheme Free onsite parking Company laptop, phone, and accessories To apply for this role as IT Support 2nd/3rd Line, please click apply online and upload an updated copy of your CV.All applicants must currently have the permanent right to work in the UK; visa applications will not be considered.Candidate Source Ltd is an advertising agency. Once you have submitted your application it will be passed to the third party Recruiter who is responsible for processing your application. This will include holding and sharing your personal data, our legal basis for this is legitimate interest subject to your declared interest in a job. Our privacy policy can be found on our website and we can be contacted to confirm who your application has been forwarded to.
Sep 15, 2024
Full time
Join this MSP as an 2nd/3rd line IT Support Analyst.The role will be predominantly office-based, with some customer visits. THE IT SUPPORT 2ND/3RD LINE ROLE: Operating the IT Helpdesk and providing 2nd/3rd line support to a wide variety of clients, supporting infrastructure, hardware, and software. Receive and resolve calls from the helpdesk and manage user expectations - by phone, email, and in-person. Troubleshooting and diagnosing hardware and software faults, escalating if necessary. Deployment of new hardware and software alongside existing upgrade schemes. Occasional involvement in project work. Assisting the Support Team Leader in aiding other team members. Managing your own tickets, ensuring that they are kept up to date. KEY SKILLS & EXPERIENCE: IT support experience covering: Active Directory Windows 10/11, Windows Server (bonus points for macOS) Office 365 Azure Hardware Backup & Firewall configurations (experience with Acronis & SonicWall desirable) Full, clean driving license SALARY & BENEFITS AS IT SUPPORT 2ND/3RD LINE: £28,000 - £36,000 20 days holiday + public holidays Pension Cycle to work scheme Free onsite parking Company laptop, phone, and accessories To apply for this role as IT Support 2nd/3rd Line, please click apply online and upload an updated copy of your CV.All applicants must currently have the permanent right to work in the UK; visa applications will not be considered.Candidate Source Ltd is an advertising agency. Once you have submitted your application it will be passed to the third party Recruiter who is responsible for processing your application. This will include holding and sharing your personal data, our legal basis for this is legitimate interest subject to your declared interest in a job. Our privacy policy can be found on our website and we can be contacted to confirm who your application has been forwarded to.
Prestigious opportunity for a 1st Line Support Analyst within a growing technology team based in Manchester City Centre/Hybrid. Dedicated to providing exceptional 1st/2nd Line IT service, both remotely and on-site, this is a great time to join our success story! As one of our 1st Line Support Analysts, you will be responsible for:- Resolving 1st Line IT support requests Answering and logging IT helpdesk calls on our monitoring system Ensuring urgent matters are allocated appropriately to support members and calls are prioritised appropriately according to urgency and SLAs Adding to/creating an article in the knowledge base for support users or IT Support staff Carrying out regular system maintenance and backup checks Proactively creating and updating manuals and support desk knowledge base for 1st Line issues Escalating calls on grounds of complexity and/or urgency to 2nd line support If you possess a combination of some of the following skills, then LETS TALK! Experience supporting Windows and Microsoft products, remotely, over the phone and face to face. Experience working on a Help Desk providing 1st/2nd Line support. Desktop Support Managing IT hardware including laptops, desktops and mobiles Knowledge of network support including switches and telephony Familiar with printers and scanners Microsoft Office Windows OS Active Directory In return, you will be rewarded with ongoing career development and training and the opportunity to work in a hybrid environment. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
Sep 15, 2024
Full time
Prestigious opportunity for a 1st Line Support Analyst within a growing technology team based in Manchester City Centre/Hybrid. Dedicated to providing exceptional 1st/2nd Line IT service, both remotely and on-site, this is a great time to join our success story! As one of our 1st Line Support Analysts, you will be responsible for:- Resolving 1st Line IT support requests Answering and logging IT helpdesk calls on our monitoring system Ensuring urgent matters are allocated appropriately to support members and calls are prioritised appropriately according to urgency and SLAs Adding to/creating an article in the knowledge base for support users or IT Support staff Carrying out regular system maintenance and backup checks Proactively creating and updating manuals and support desk knowledge base for 1st Line issues Escalating calls on grounds of complexity and/or urgency to 2nd line support If you possess a combination of some of the following skills, then LETS TALK! Experience supporting Windows and Microsoft products, remotely, over the phone and face to face. Experience working on a Help Desk providing 1st/2nd Line support. Desktop Support Managing IT hardware including laptops, desktops and mobiles Knowledge of network support including switches and telephony Familiar with printers and scanners Microsoft Office Windows OS Active Directory In return, you will be rewarded with ongoing career development and training and the opportunity to work in a hybrid environment. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
1st / 2nd Line Support Analyst - Financial / Banking - Whilst not essential preferred candidates with have previous Financial / Banking experience with some Trading Application Support in a mixed Windows / Linux environment along with some FIX Protocol, Scripting (PowerShell, Python / Bash / Shell) and some Database / SQL Server experience. You'll be working in a dynamic IT & Infrastructure team helping with the delivery, management and support of all IT-related systems and applications. As an IT Support Analyst, you'll become an integral team member, providing hands-on and remote support for desktop services and telecoms systems. This role is particularly suited to a self-starter with good problem-solving skills. You'll be the first point of contact for all staff with a query about technology, having an immediate impact on the service to the business and being the face of technology within the company. What You'll Be Doing: Providing 1st /2nd Line Support, answering phone calls and monitoring help desk systems, dealing with basic issues and escalating to 3rd line when required. Onboarding and offboarding of new and departing employees, including user account administration. Imaging and deployment of Windows desktop and laptop machines, as well as tracking of assets from onboarding to deprovisioning. Provide support for various in-house and 3rd party Financial Trading Applications within defined SLAs. Performing troubleshooting and collection of information for effective issue diagnosis and internal escalation and proactively seeking to reduce reoccurring issues. Understanding user requirements and being able to prioritise and escalate issues as required. Testing and evaluating new technology. Ensuring Audio/Video systems are operational and maintained. Minimum Required Skills: Excellent knowledge of Microsoft products including Desktop / Server and Supporting Office 365 and Microsoft Excel. Experience with supporting and provisioning of mobile devices. Experience troubleshooting hardware, software, and networking issues including DNS / DHCP, TCP/UDP, telnet, IP, Ports etc. Some experience with Active Directory / Group Policy. Experience supporting and troubleshooting printers and copiers. Previous experience with demanding service levels and use of ticketing systems. Excellent communication skills with an ability to explain technical concepts in simple terms to a non-technical audience. Desirable Skills: Some Cloud experience - AWS / Azure Some Unix / Linux Systems Administration on any variant - Red Hat, Ubuntu, CentOS, Rocky. Ability to write SQL queries and a strong understanding of relational databases. Any Scripting experience e.g. bash/shell, python, PowerShell, VBA or similar. Previous use of GIT version control or similar Other Highly Desirable Skills: Previous Financial Application / Market Data Support experience Experience with FIX Protocol including Client Onboarding and day to day troubleshooting Knowledge or interest in the Financial markets including Equities, Futures, FX and Derivatives including basic Trading concepts. Any foreign languages - especially Spanish
Sep 15, 2024
Full time
1st / 2nd Line Support Analyst - Financial / Banking - Whilst not essential preferred candidates with have previous Financial / Banking experience with some Trading Application Support in a mixed Windows / Linux environment along with some FIX Protocol, Scripting (PowerShell, Python / Bash / Shell) and some Database / SQL Server experience. You'll be working in a dynamic IT & Infrastructure team helping with the delivery, management and support of all IT-related systems and applications. As an IT Support Analyst, you'll become an integral team member, providing hands-on and remote support for desktop services and telecoms systems. This role is particularly suited to a self-starter with good problem-solving skills. You'll be the first point of contact for all staff with a query about technology, having an immediate impact on the service to the business and being the face of technology within the company. What You'll Be Doing: Providing 1st /2nd Line Support, answering phone calls and monitoring help desk systems, dealing with basic issues and escalating to 3rd line when required. Onboarding and offboarding of new and departing employees, including user account administration. Imaging and deployment of Windows desktop and laptop machines, as well as tracking of assets from onboarding to deprovisioning. Provide support for various in-house and 3rd party Financial Trading Applications within defined SLAs. Performing troubleshooting and collection of information for effective issue diagnosis and internal escalation and proactively seeking to reduce reoccurring issues. Understanding user requirements and being able to prioritise and escalate issues as required. Testing and evaluating new technology. Ensuring Audio/Video systems are operational and maintained. Minimum Required Skills: Excellent knowledge of Microsoft products including Desktop / Server and Supporting Office 365 and Microsoft Excel. Experience with supporting and provisioning of mobile devices. Experience troubleshooting hardware, software, and networking issues including DNS / DHCP, TCP/UDP, telnet, IP, Ports etc. Some experience with Active Directory / Group Policy. Experience supporting and troubleshooting printers and copiers. Previous experience with demanding service levels and use of ticketing systems. Excellent communication skills with an ability to explain technical concepts in simple terms to a non-technical audience. Desirable Skills: Some Cloud experience - AWS / Azure Some Unix / Linux Systems Administration on any variant - Red Hat, Ubuntu, CentOS, Rocky. Ability to write SQL queries and a strong understanding of relational databases. Any Scripting experience e.g. bash/shell, python, PowerShell, VBA or similar. Previous use of GIT version control or similar Other Highly Desirable Skills: Previous Financial Application / Market Data Support experience Experience with FIX Protocol including Client Onboarding and day to day troubleshooting Knowledge or interest in the Financial markets including Equities, Futures, FX and Derivatives including basic Trading concepts. Any foreign languages - especially Spanish
Technical Support Analyst (iSAMS) Competitive plus Bonus plus Benefits Remote, UK Full time permanent Are you customer-focused and technically savvy? We have an incredible opportunity for you! We're looking for someone to join our iSAMS Technical Support team at IRIS Software Group, working with a fantastic group of analysts to deliver top-notch second-line technical application support to our valued customers. If you thrive on providing high-quality service and enjoy solving technical problems, this role is perfect for you. What will you be doing? As a Technical Support Analyst, you'll play a crucial role in ensuring our customers receive prompt and effective support. Here's what your day-to-day will look like: Service Desk Management : Monitor our Service Desk logging system (Zendesk), ensuring all incidents and requests are resolved or triaged within SLAs and KPIs. Incident Resolution : Use remote access technology, knowledge sources, and diagnostic tools to resolve issues or escalate them to other teams or third-party suppliers. Call Flow Monitoring : Keep an eye on call flow and alert the relevant team when there are high volumes. Repetitive Incident Identification : Spot and report repetitive incidents to the relevant team with precise and accurate information. Support and Training : Assist Customer Support Analysts with quick and effective problem resolutions through support, guidance, escalation, or training. Client Interaction : Handle non-technical 'How To' queries and maintain accurate client information in the Service Desk logging system. Continuous Improvement : Participate in team projects that enhance the quality and efficiency of our support service, and keep our internal procedures up to date. Knowledge Sharing : Maintain a good understanding of the iSAMS product and stay informed about system developments. Training : Train new and existing iSAMS team members on using our system. What are we looking for? To be successful in this role, you'll need: Experience : Previous experience in a Service Desk/Helpdesk/Support environment at the 2nd line level, including incident management and working within SLAs. Technical Skills : Solid knowledge of SQL using MS SQL Management Studio, experience in debugging web-based applications, and preferably coding in ASP.NET (C#). IT Knowledge : Some understanding of IT systems, network configuration, major applications, and desktop support. But it's not just about technical expertise. We're looking for someone who is: Detail-oriented and has strong analytical skills. A strong communicator, both written and verbal. A self-motivated team player who can work with little supervision. Organised and able to adapt to changing priorities with a flexible, 'can do' attitude. Willing to learn on the job and continuously improve. Please Note : We may close applications early if we receive a high volume of interest. If you're ready to take on this exciting journey and make a real impact, submit your application today! About IRIS As one of the UK's largest privately held software companies, IRIS Software Group exists to simplify the lives of businesses, schools and organisations. IRIS provides software solutions and services that substantially enhance operational compliance, efficiency and accuracy, empowering the users of our technology to look forward with certainty and confidence. IRIS is a company built on hiring the best people; our people are our greatest assets. They enable us to be the innovative, market-leading, and high-performing company that we are today. We're delighted to be certified as a Great Place to Work and one of the UK's Best Workplaces for Women. These accolades confirm that our employees have a consistently positive experience at IRIS, with the certifications considering employee wellbeing, diversity and inclusion, trust in management, effective communication and recognition/reward. IRIS is committed to engaging, rewarding and empowering our employees, and this is central to what we do. This is why we work to create an environment where employees feel like they are part of a team.
Sep 15, 2024
Full time
Technical Support Analyst (iSAMS) Competitive plus Bonus plus Benefits Remote, UK Full time permanent Are you customer-focused and technically savvy? We have an incredible opportunity for you! We're looking for someone to join our iSAMS Technical Support team at IRIS Software Group, working with a fantastic group of analysts to deliver top-notch second-line technical application support to our valued customers. If you thrive on providing high-quality service and enjoy solving technical problems, this role is perfect for you. What will you be doing? As a Technical Support Analyst, you'll play a crucial role in ensuring our customers receive prompt and effective support. Here's what your day-to-day will look like: Service Desk Management : Monitor our Service Desk logging system (Zendesk), ensuring all incidents and requests are resolved or triaged within SLAs and KPIs. Incident Resolution : Use remote access technology, knowledge sources, and diagnostic tools to resolve issues or escalate them to other teams or third-party suppliers. Call Flow Monitoring : Keep an eye on call flow and alert the relevant team when there are high volumes. Repetitive Incident Identification : Spot and report repetitive incidents to the relevant team with precise and accurate information. Support and Training : Assist Customer Support Analysts with quick and effective problem resolutions through support, guidance, escalation, or training. Client Interaction : Handle non-technical 'How To' queries and maintain accurate client information in the Service Desk logging system. Continuous Improvement : Participate in team projects that enhance the quality and efficiency of our support service, and keep our internal procedures up to date. Knowledge Sharing : Maintain a good understanding of the iSAMS product and stay informed about system developments. Training : Train new and existing iSAMS team members on using our system. What are we looking for? To be successful in this role, you'll need: Experience : Previous experience in a Service Desk/Helpdesk/Support environment at the 2nd line level, including incident management and working within SLAs. Technical Skills : Solid knowledge of SQL using MS SQL Management Studio, experience in debugging web-based applications, and preferably coding in ASP.NET (C#). IT Knowledge : Some understanding of IT systems, network configuration, major applications, and desktop support. But it's not just about technical expertise. We're looking for someone who is: Detail-oriented and has strong analytical skills. A strong communicator, both written and verbal. A self-motivated team player who can work with little supervision. Organised and able to adapt to changing priorities with a flexible, 'can do' attitude. Willing to learn on the job and continuously improve. Please Note : We may close applications early if we receive a high volume of interest. If you're ready to take on this exciting journey and make a real impact, submit your application today! About IRIS As one of the UK's largest privately held software companies, IRIS Software Group exists to simplify the lives of businesses, schools and organisations. IRIS provides software solutions and services that substantially enhance operational compliance, efficiency and accuracy, empowering the users of our technology to look forward with certainty and confidence. IRIS is a company built on hiring the best people; our people are our greatest assets. They enable us to be the innovative, market-leading, and high-performing company that we are today. We're delighted to be certified as a Great Place to Work and one of the UK's Best Workplaces for Women. These accolades confirm that our employees have a consistently positive experience at IRIS, with the certifications considering employee wellbeing, diversity and inclusion, trust in management, effective communication and recognition/reward. IRIS is committed to engaging, rewarding and empowering our employees, and this is central to what we do. This is why we work to create an environment where employees feel like they are part of a team.
Join our team! We have a great opportunity for an IT Service Desk Analyst to join our team As an IT Service Desk Analyst , you will be joining us here at our Macclesfield office and will be an integral part of the IT service desk team, supporting a range of IT issues reported to the Business and also be the IT lead in new site openings which will suppfort the Business Opening team. What you'll be doing As the IT Service Desk Analyst , you will be required to be part of the IT service team to support all day-to-day IT issues reported in the business, providing 1st and 2nd line support working via phone using remote support tools, as well as face-to-face confidently to all levels of the business Key Responsibilities; Manage all aspects of Support and Service Requests for internal customers. Highly experienced in 1st and 2nd line desktop support and be able to complete work via phone and remote support tools as well as face-to-face from stakeholders to director level, supporting confidently. Manage the overall resolution of incidents and service requests, including a high first-time fix percentage of received calls. Prioritise tasks in a fast-paced environment Be able to keep documentation up to date on new and existing processes Follow processes such as purchasing new IT Equipment Be responsible for liaising with 3rd party suppliers where Incidents cannot be dealt with in-house. Able to work independently Be able to support onsite Senior members and Stakeholders of the business confidently face-to-face Working Pattern: Monday to Friday - 37.5 hours per week What can you bring? In this role: Have a minimum of 3 years' experience working in an IT Helpdesk/Service Desk Environment, specifically with a strong working knowledge of Microsoft Desktop solutions ITIL foundation or equivalent (Desired) Using ITSM tools and working towards SLA targets Be enthusiastic and a self-starter with excellent interpersonal skills, displaying high levels of dedication to customer service Show attention to detail in incident recording, control of IT procurement and asset tracking Be patient and can remain calm under pressure and be able to make rapid decisions based on information available Supporting users directly in-person from stakeholders to director level. Adapt to working in a changing environment Experienced in 1st and 2nd line desktop support Our way of saying thank you At Elior, we strive to ensure that our colleagues feel appreciated & rewarded, which is why we offer generous rewards & benefits in exchange for your dedicated efforts. We offer a salary of up to £27,000 DOE plus a fantastic range of company benefits as below FREE On-Site Lunches: Enjoy complimentary lunches, saving you time & money while ensuring you stay nourished & energised throughout the day. Support Your Way of Life: Flexible Working: We offer full-time & part-time roles, with varying shift patterns across the business. Allowing colleagues the flexibility to balance their personal & professional commitments Hybrid Working Model: Collaborate & innovate in the office three days a week while enjoying focused work-from-home days Holiday Allowance: Relax & recharge with 31 days of holiday (including bank holidays) Additional Holiday Purchase Option: Customise your time off by purchasing extra holidays Family Leave: Prioritise family commitments with flexible leave options Paid Charity Leave: Make a positive impact with two additional paid days for charity work Big Enough for Growth, Small Enough to Connect: Opportunities for career progression while developing a close-knit community Supporting You Through Life's Ups & Downs: Access mental health support & comprehensive wellbeing benefits Keeping Finances & Wellbeing in Mind: Life assurance, workplace pension schemes, discounts, cashback, entertainment, leisure discounts, & a cycle to work scheme Why it's great to work for us Elior is a multi-award-winning people business and one of the UK's leading contract caterers , with over 10,000 colleagues operating across a diverse range of sectors including: Workplaces & Office Space Sporting Venues & Stadiums Attraction & Heritage Sites Public Sector & Defence Health, Care & Hospitals Schools, Colleges & Universities Along with our purpose of enriching lives everywhere, every day, we're committed to an inclusive culture and want our people to feel appreciated, supported, and fulfilled. That's why 85% of colleagues tell us how proud they are to work for us! Elior Celebrates Equality Our aim is to celebrate a culture of equality, diversity, and inclusion, continuing to make Elior a great place to work! Every colleague has a distinctive set of values, skills, and aspirations. To ensure that we attract, develop, and retain best people from the widest possible talent pool we're committed to providing an inclusive environment where our colleagues fulfil their potential and have the opportunity to succeed.
Sep 15, 2024
Full time
Join our team! We have a great opportunity for an IT Service Desk Analyst to join our team As an IT Service Desk Analyst , you will be joining us here at our Macclesfield office and will be an integral part of the IT service desk team, supporting a range of IT issues reported to the Business and also be the IT lead in new site openings which will suppfort the Business Opening team. What you'll be doing As the IT Service Desk Analyst , you will be required to be part of the IT service team to support all day-to-day IT issues reported in the business, providing 1st and 2nd line support working via phone using remote support tools, as well as face-to-face confidently to all levels of the business Key Responsibilities; Manage all aspects of Support and Service Requests for internal customers. Highly experienced in 1st and 2nd line desktop support and be able to complete work via phone and remote support tools as well as face-to-face from stakeholders to director level, supporting confidently. Manage the overall resolution of incidents and service requests, including a high first-time fix percentage of received calls. Prioritise tasks in a fast-paced environment Be able to keep documentation up to date on new and existing processes Follow processes such as purchasing new IT Equipment Be responsible for liaising with 3rd party suppliers where Incidents cannot be dealt with in-house. Able to work independently Be able to support onsite Senior members and Stakeholders of the business confidently face-to-face Working Pattern: Monday to Friday - 37.5 hours per week What can you bring? In this role: Have a minimum of 3 years' experience working in an IT Helpdesk/Service Desk Environment, specifically with a strong working knowledge of Microsoft Desktop solutions ITIL foundation or equivalent (Desired) Using ITSM tools and working towards SLA targets Be enthusiastic and a self-starter with excellent interpersonal skills, displaying high levels of dedication to customer service Show attention to detail in incident recording, control of IT procurement and asset tracking Be patient and can remain calm under pressure and be able to make rapid decisions based on information available Supporting users directly in-person from stakeholders to director level. Adapt to working in a changing environment Experienced in 1st and 2nd line desktop support Our way of saying thank you At Elior, we strive to ensure that our colleagues feel appreciated & rewarded, which is why we offer generous rewards & benefits in exchange for your dedicated efforts. We offer a salary of up to £27,000 DOE plus a fantastic range of company benefits as below FREE On-Site Lunches: Enjoy complimentary lunches, saving you time & money while ensuring you stay nourished & energised throughout the day. Support Your Way of Life: Flexible Working: We offer full-time & part-time roles, with varying shift patterns across the business. Allowing colleagues the flexibility to balance their personal & professional commitments Hybrid Working Model: Collaborate & innovate in the office three days a week while enjoying focused work-from-home days Holiday Allowance: Relax & recharge with 31 days of holiday (including bank holidays) Additional Holiday Purchase Option: Customise your time off by purchasing extra holidays Family Leave: Prioritise family commitments with flexible leave options Paid Charity Leave: Make a positive impact with two additional paid days for charity work Big Enough for Growth, Small Enough to Connect: Opportunities for career progression while developing a close-knit community Supporting You Through Life's Ups & Downs: Access mental health support & comprehensive wellbeing benefits Keeping Finances & Wellbeing in Mind: Life assurance, workplace pension schemes, discounts, cashback, entertainment, leisure discounts, & a cycle to work scheme Why it's great to work for us Elior is a multi-award-winning people business and one of the UK's leading contract caterers , with over 10,000 colleagues operating across a diverse range of sectors including: Workplaces & Office Space Sporting Venues & Stadiums Attraction & Heritage Sites Public Sector & Defence Health, Care & Hospitals Schools, Colleges & Universities Along with our purpose of enriching lives everywhere, every day, we're committed to an inclusive culture and want our people to feel appreciated, supported, and fulfilled. That's why 85% of colleagues tell us how proud they are to work for us! Elior Celebrates Equality Our aim is to celebrate a culture of equality, diversity, and inclusion, continuing to make Elior a great place to work! Every colleague has a distinctive set of values, skills, and aspirations. To ensure that we attract, develop, and retain best people from the widest possible talent pool we're committed to providing an inclusive environment where our colleagues fulfil their potential and have the opportunity to succeed.
