College of Medical, Veterinary and Life Sciences
School of Psychology & Neuroscience
IT Infrastructure Manager
Vacancy Ref: 158172
Salary: Grade 8 £49,320 - £56,921 per annum
This post is full time and open ended (permanent). Relocation assistance will be provided where appropriate.
The University of Glasgow is seeking to appoint a talented and highly motivated IT Infrastructure Manager.
Reporting to the Computing Support Manager, the post holder will take a leading role in managing and maintaining the school’s IT Infrastructure, which is essential for the research, teaching and professional services of Psychology and Neuroscience. Your primary responsibility will be to collaborate with the Computing Support Manager, to manage and maintain the specialised core IT infrastructure, as well as provide user support and system development.
The post holder will work closely with the Computing Support Manager to ensure that infrastructure investments align with departmental needs and strategic priorities, optimizing resource allocation and financial planning. In addition, the successful candidate will be required to oversee the management and development of support staff, fostering a culture of excellence through the implementation of best practices, strategic talent development initiatives, and the execution of annual performance reviews.
For more information about the infrastructure and the scope of the job or for informal enquiries, please contact Raymond Elma, Raymond.Elma@glasgow.ac.uk
Job Purpose
Reporting to the Computing Support Manager, you will take a leading role in managing and maintaining the school’s IT Infrastructure, which is essential for the research, teaching and professional services of Psychology and Neuroscience. Your primary responsibility will be to collaborate with the Computing Support Manager, to manage and maintain the specialised core IT infrastructure, as well as provide user support and system development.
Main Duties and Responsibilities
Lead in evaluating and enhancing the effectiveness of the School’s IT Infrastructure, maximising service quality, efficiency and continuity.
Lead the management of infrastructure, data centres and server hardware across the product lifecycle.
Provide and manage core Linux and Microsoft Windows systems to ensure vital DNS, directory, desktop, and storage services remain available, secure and patched.
Lead the management of web services and Content Management Systems running Apache, PHP, Tomcat, MySQL/MariaDB, Python.
"Investigate new and emerging technologies through innovative design of complex systems and usage of specialist IT equipment for use in Psychology and Neuroscience teaching and research, to deliver strategic and operational benefits. Manage the allocated portion of the IT budget, ensuring an effective split between end-user and infrastructure management, and regularly present findings and budget impacts at the board level to align with organizational strategy and support informed decision-making."
Represent Psychology and Neuroscience at Campus and College IT forums, liaising with staff in Computing Service, and providing specialist advice in areas such as security, data storage and governance to enhance the efficiency and effectiveness of IT provision in the University.
"Manage the allocated portion of the IT budget, ensuring an effective split between end-user and infrastructure management. Collaborate with the Computing Support Manager to contribute to the Computing Support Department's budget from an infrastructure perspective, including costing for upgrades, maintenance, and other related expenses. Work closely to ensure that infrastructure investments align with departmental needs and strategic priorities, optimizing resource allocation and financial planning."
Oversee the management and development of support staff, fostering a culture of excellence through the implementation of best practices, strategic talent development initiatives, and the execution of annual performance reviews.
Lead end-to-end project management with a high degree of autonomy, ensuring successful project delivery from inception to completion. Oversee the creation of comprehensive documentation and provide training to colleagues as needed to support project objectives and knowledge transfer
Partner with the University Central IT to design and implement advanced IT security policies, ensuring alignment with institutional standards and enhancing the overall cybersecurity framework
Knowledge, Qualifications, Skills, and Experience Knowledge/Qualifications
Essential:
A1 Scottish Credit and Qualification Framework Level 9 (Ordinary Degree, Scottish Vocational Qualification level 4), or equivalent experience of personal development in a similar role or related role. A2 Ability to undertake the duties associated with this level of post A3 Comprehensive, expert current knowledge of IT standards, systems, and provision to support delivery of research and teaching.
Desirable:
B1 Microsoft Certified: Windows Server Hybrid Administrator Associate certification is highly desirable, with a strong emphasis on proficiency in managing local Active Directory environments.
B2 Proficiency in macOS management with JAMF certification is highly desirable.
B3 Experience of working in a Higher Education environment.
Skills Essential:
C1 Skills in LAMP platforms (Linux, Apache, MySQL, PHP).
C2Extensive experience in Linux/Unix administration, including user management (NIS Domain), monitoring, optimizing system performance, system updates, backups (ZFS) and network storage (NFS).
C2 Skill in managing and maintaining networking services (DNS, DHCP), which includes diagnosing and troubleshooting network problems.
C3 Expertise in Microsoft on prem Active Directory and Window Server 2019 and above.
C4 Ability to take a problem/project from conception to completion, interpreting and integrating technical and user needs appropriately.
C5 Ability to develop innovative solutions and to influence others to adopt them.
C6 Excellent interpersonal and communication (oral and written) skills.
C7 Demonstrable people/time/budget/project management skills of an appropriate level.
C8 Ability to work effectively with a high level of independence but also within a team.
C9 Strong analytical and innovative problem-solving skills.
C10 Ability to multitask successfully in a busy role with competing demands
C11 Ability to work flexibly and adapt to changing environments.
C12 Ability to collaborate with teams within our ogranisation (e.g Information Services Security Team and Network Infrastructure Team)
Desirable:
D1 Understanding of cybersecurity principles to protect data and computational resources. D2 Compliance with data privacy regulations and institutional IT policies. D3 Ability to implement and maintain secure access protocols. D4 Support for software installations, updates, and troubleshooting. D5 Ability to provide technical support to faculty and students. D6 Conducting training sessions on best practices for using the computing grid.
D7 Expertise in managing and maintaining high-performance computing (HPC) systems, Rocks Clusters or similar.
D8 Skills in Enterprise server software and storage technologies such as, Isilon, iDrac, Microsoft failover clusters and VMware VCenter.
F9 Proficiency in virtualisation and containerisation technologies (e.g., Docker, singularity).
Experience
Essential:
E1 Experience in leading a highly specialised infrastructure team.
E2 Substantial experience in server management and systems administration in a heterogeneous environment with a mix of Linux, Unix and MS Windows server technologies providing general services, such as backup, mail, DNS, DHCP, printing and user accounts.
E4 Installation and administration of enterprise level server hardware and software. Including, server management, virtualisation, and storage management.
E5 Significant experience of a higher-level programming or scripting language such as Shell Script, Python or PowerShell.
E6 Experience managing projects in a complex multidisciplinary organisation.
E7 Experience of taking responsibility for actions that can have considerable impact on the user community.
E8 Experience of negotiating with colleagues.
Desirable:
F1 Supporting Research in an academic environment.
F2 Supporting MySQL/MariaDB relational database servers.
F3 Security with network penetration testing, diagnosis, and patching.
F4 Experience of GDPR (General Data Protection Regulation), Caldecott and the processing of personal and medical data.
E5 Knowledge of libraries needed for GPU clusters and distributed computing frameworks
25/11/2024
Full time
College of Medical, Veterinary and Life Sciences
School of Psychology & Neuroscience
IT Infrastructure Manager
Vacancy Ref: 158172
Salary: Grade 8 £49,320 - £56,921 per annum
This post is full time and open ended (permanent). Relocation assistance will be provided where appropriate.
The University of Glasgow is seeking to appoint a talented and highly motivated IT Infrastructure Manager.
Reporting to the Computing Support Manager, the post holder will take a leading role in managing and maintaining the school’s IT Infrastructure, which is essential for the research, teaching and professional services of Psychology and Neuroscience. Your primary responsibility will be to collaborate with the Computing Support Manager, to manage and maintain the specialised core IT infrastructure, as well as provide user support and system development.
The post holder will work closely with the Computing Support Manager to ensure that infrastructure investments align with departmental needs and strategic priorities, optimizing resource allocation and financial planning. In addition, the successful candidate will be required to oversee the management and development of support staff, fostering a culture of excellence through the implementation of best practices, strategic talent development initiatives, and the execution of annual performance reviews.
For more information about the infrastructure and the scope of the job or for informal enquiries, please contact Raymond Elma, Raymond.Elma@glasgow.ac.uk
Job Purpose
Reporting to the Computing Support Manager, you will take a leading role in managing and maintaining the school’s IT Infrastructure, which is essential for the research, teaching and professional services of Psychology and Neuroscience. Your primary responsibility will be to collaborate with the Computing Support Manager, to manage and maintain the specialised core IT infrastructure, as well as provide user support and system development.
Main Duties and Responsibilities
Lead in evaluating and enhancing the effectiveness of the School’s IT Infrastructure, maximising service quality, efficiency and continuity.
Lead the management of infrastructure, data centres and server hardware across the product lifecycle.
Provide and manage core Linux and Microsoft Windows systems to ensure vital DNS, directory, desktop, and storage services remain available, secure and patched.
Lead the management of web services and Content Management Systems running Apache, PHP, Tomcat, MySQL/MariaDB, Python.
"Investigate new and emerging technologies through innovative design of complex systems and usage of specialist IT equipment for use in Psychology and Neuroscience teaching and research, to deliver strategic and operational benefits. Manage the allocated portion of the IT budget, ensuring an effective split between end-user and infrastructure management, and regularly present findings and budget impacts at the board level to align with organizational strategy and support informed decision-making."
Represent Psychology and Neuroscience at Campus and College IT forums, liaising with staff in Computing Service, and providing specialist advice in areas such as security, data storage and governance to enhance the efficiency and effectiveness of IT provision in the University.
"Manage the allocated portion of the IT budget, ensuring an effective split between end-user and infrastructure management. Collaborate with the Computing Support Manager to contribute to the Computing Support Department's budget from an infrastructure perspective, including costing for upgrades, maintenance, and other related expenses. Work closely to ensure that infrastructure investments align with departmental needs and strategic priorities, optimizing resource allocation and financial planning."
Oversee the management and development of support staff, fostering a culture of excellence through the implementation of best practices, strategic talent development initiatives, and the execution of annual performance reviews.
Lead end-to-end project management with a high degree of autonomy, ensuring successful project delivery from inception to completion. Oversee the creation of comprehensive documentation and provide training to colleagues as needed to support project objectives and knowledge transfer
Partner with the University Central IT to design and implement advanced IT security policies, ensuring alignment with institutional standards and enhancing the overall cybersecurity framework
Knowledge, Qualifications, Skills, and Experience Knowledge/Qualifications
Essential:
A1 Scottish Credit and Qualification Framework Level 9 (Ordinary Degree, Scottish Vocational Qualification level 4), or equivalent experience of personal development in a similar role or related role. A2 Ability to undertake the duties associated with this level of post A3 Comprehensive, expert current knowledge of IT standards, systems, and provision to support delivery of research and teaching.
Desirable:
B1 Microsoft Certified: Windows Server Hybrid Administrator Associate certification is highly desirable, with a strong emphasis on proficiency in managing local Active Directory environments.
B2 Proficiency in macOS management with JAMF certification is highly desirable.
B3 Experience of working in a Higher Education environment.
Skills Essential:
C1 Skills in LAMP platforms (Linux, Apache, MySQL, PHP).
C2Extensive experience in Linux/Unix administration, including user management (NIS Domain), monitoring, optimizing system performance, system updates, backups (ZFS) and network storage (NFS).
C2 Skill in managing and maintaining networking services (DNS, DHCP), which includes diagnosing and troubleshooting network problems.
C3 Expertise in Microsoft on prem Active Directory and Window Server 2019 and above.
C4 Ability to take a problem/project from conception to completion, interpreting and integrating technical and user needs appropriately.
C5 Ability to develop innovative solutions and to influence others to adopt them.
C6 Excellent interpersonal and communication (oral and written) skills.
C7 Demonstrable people/time/budget/project management skills of an appropriate level.
C8 Ability to work effectively with a high level of independence but also within a team.
C9 Strong analytical and innovative problem-solving skills.
C10 Ability to multitask successfully in a busy role with competing demands
C11 Ability to work flexibly and adapt to changing environments.
C12 Ability to collaborate with teams within our ogranisation (e.g Information Services Security Team and Network Infrastructure Team)
Desirable:
D1 Understanding of cybersecurity principles to protect data and computational resources. D2 Compliance with data privacy regulations and institutional IT policies. D3 Ability to implement and maintain secure access protocols. D4 Support for software installations, updates, and troubleshooting. D5 Ability to provide technical support to faculty and students. D6 Conducting training sessions on best practices for using the computing grid.
D7 Expertise in managing and maintaining high-performance computing (HPC) systems, Rocks Clusters or similar.
D8 Skills in Enterprise server software and storage technologies such as, Isilon, iDrac, Microsoft failover clusters and VMware VCenter.
F9 Proficiency in virtualisation and containerisation technologies (e.g., Docker, singularity).
Experience
Essential:
E1 Experience in leading a highly specialised infrastructure team.
E2 Substantial experience in server management and systems administration in a heterogeneous environment with a mix of Linux, Unix and MS Windows server technologies providing general services, such as backup, mail, DNS, DHCP, printing and user accounts.
E4 Installation and administration of enterprise level server hardware and software. Including, server management, virtualisation, and storage management.
E5 Significant experience of a higher-level programming or scripting language such as Shell Script, Python or PowerShell.
E6 Experience managing projects in a complex multidisciplinary organisation.
E7 Experience of taking responsibility for actions that can have considerable impact on the user community.
E8 Experience of negotiating with colleagues.
Desirable:
F1 Supporting Research in an academic environment.
F2 Supporting MySQL/MariaDB relational database servers.
F3 Security with network penetration testing, diagnosis, and patching.
F4 Experience of GDPR (General Data Protection Regulation), Caldecott and the processing of personal and medical data.
E5 Knowledge of libraries needed for GPU clusters and distributed computing frameworks
Hartpury University and Collage
Gloucestershire, UK
Service Desk Team Leader
£27,729 - £30,311 per annum
37.5 hours per week
Permanent
About Us
Hartpury University and Hartpury College are among the UK’s leading specialist education providers in agriculture, animal, equine, sport and veterinary nursing. Located in Gloucestershire, Hartpury University and Hartpury College sit side-by-side on a beautiful 360-hectare campus. We provide world-class facilities to more than 4,500 university and college-level students studying undergraduate and postgraduate degrees, A-levels and diplomas, as well as undertaking industry research. The University is rated top 10 in the UK for Teaching Quality ( The Times and Sunday Times Good University Guide 2023 ) and has 97% graduate employability, whilst the College is rated Ofsted Outstanding in all areas. A passionate and innovative business culture and exceptional support networks make Hartpury an ideal career choice.
Hartpury is committed to promoting a diverse and inclusive community – a place where we can all be ourselves. We particularly welcome applicants that we are underrepresented in, including those from ethnically diverse backgrounds, LGBTQI+ communities, and those living with disabilities. As part of our commitment to equality, diversity and inclusion we offer a range of inclusive policies, flexible working arrangements and a multi-faith space to support staff from different backgrounds. To find out more about our commitment to Equality, Diversity and Inclusivity, please click here
About the Role
Lead and manage the IT Service Desk by working in partnership with the academic departments and other services to ensure an excellent level of service is delivered to our students and staff.
Provide hands-on first line support for a range of technologies, including desktop PCs, mobile devices, and cloud solutions.
Drive continual service improvement, develop service desk reporting, and maintain a comprehensive internal knowledge base to meet SLAs.
To solve user problems in an efficient and timely way and to provide technical expertise to support and develop effective and efficient internal processes.
About You
You will have demonstrable experience of providing support across an environment which includes Windows desktops and servers, Office, Active Directory.
Skilled in MS Windows Desktop Support, with a solid understanding of troubleshooting, system support, and network fundamentals.
You will have previously led or played an active role in developing a service desk.
You will have strong organizational skills to manage team schedules and documentation, ensuring efficient onboarding and service consistency.
Experience of developing SLAs and KPIs associated with a Service Desk and call handling.
We offer a fantastic package of staff benefits including:
Hybrid working arrangements with blended approach of office and home working
25 days annual leave entitlement plus bank holidays rising to 30 days with length of service
Wellbeing support including our Employee Assistance Programme
Generous pension scheme (LGPS)
Employee Discounts Scheme
Onsite fitness facilities
Support for continuous professional development
Flexible working opportunities available
Enhanced maternity, adoption and paternity leave
We are committed to safeguarding and promoting the welfare of children and young people and expect all staff and volunteers to share this commitment. We will ensure that all our recruitment and selection practices reflect this commitment. All successful candidates will be subject to Disclosure and Barring Service checks along with other relevant employment checks.
Click the button below to apply online
The closing date for receipt of applications is 30th November 2024.
Interviews will be held on the W/C 9th December 2024
We reserve the right to close this vacancy before the specified closing date should we receive sufficient applications or in order to respond to business needs. In order to avoid missing an opportunity to apply please submit your application as early as possible.
Candidates must be able to demonstrate their eligibility to work in the UK.
22/11/2024
Full time
Service Desk Team Leader
£27,729 - £30,311 per annum
37.5 hours per week
Permanent
About Us
Hartpury University and Hartpury College are among the UK’s leading specialist education providers in agriculture, animal, equine, sport and veterinary nursing. Located in Gloucestershire, Hartpury University and Hartpury College sit side-by-side on a beautiful 360-hectare campus. We provide world-class facilities to more than 4,500 university and college-level students studying undergraduate and postgraduate degrees, A-levels and diplomas, as well as undertaking industry research. The University is rated top 10 in the UK for Teaching Quality ( The Times and Sunday Times Good University Guide 2023 ) and has 97% graduate employability, whilst the College is rated Ofsted Outstanding in all areas. A passionate and innovative business culture and exceptional support networks make Hartpury an ideal career choice.
Hartpury is committed to promoting a diverse and inclusive community – a place where we can all be ourselves. We particularly welcome applicants that we are underrepresented in, including those from ethnically diverse backgrounds, LGBTQI+ communities, and those living with disabilities. As part of our commitment to equality, diversity and inclusion we offer a range of inclusive policies, flexible working arrangements and a multi-faith space to support staff from different backgrounds. To find out more about our commitment to Equality, Diversity and Inclusivity, please click here
About the Role
Lead and manage the IT Service Desk by working in partnership with the academic departments and other services to ensure an excellent level of service is delivered to our students and staff.
Provide hands-on first line support for a range of technologies, including desktop PCs, mobile devices, and cloud solutions.
Drive continual service improvement, develop service desk reporting, and maintain a comprehensive internal knowledge base to meet SLAs.
To solve user problems in an efficient and timely way and to provide technical expertise to support and develop effective and efficient internal processes.
About You
You will have demonstrable experience of providing support across an environment which includes Windows desktops and servers, Office, Active Directory.
Skilled in MS Windows Desktop Support, with a solid understanding of troubleshooting, system support, and network fundamentals.
You will have previously led or played an active role in developing a service desk.
You will have strong organizational skills to manage team schedules and documentation, ensuring efficient onboarding and service consistency.
Experience of developing SLAs and KPIs associated with a Service Desk and call handling.
We offer a fantastic package of staff benefits including:
Hybrid working arrangements with blended approach of office and home working
25 days annual leave entitlement plus bank holidays rising to 30 days with length of service
Wellbeing support including our Employee Assistance Programme
Generous pension scheme (LGPS)
Employee Discounts Scheme
Onsite fitness facilities
Support for continuous professional development
Flexible working opportunities available
Enhanced maternity, adoption and paternity leave
We are committed to safeguarding and promoting the welfare of children and young people and expect all staff and volunteers to share this commitment. We will ensure that all our recruitment and selection practices reflect this commitment. All successful candidates will be subject to Disclosure and Barring Service checks along with other relevant employment checks.
Click the button below to apply online
The closing date for receipt of applications is 30th November 2024.
Interviews will be held on the W/C 9th December 2024
We reserve the right to close this vacancy before the specified closing date should we receive sufficient applications or in order to respond to business needs. In order to avoid missing an opportunity to apply please submit your application as early as possible.
Candidates must be able to demonstrate their eligibility to work in the UK.
We're looking for a GIS Technician to join our Design team based in Birmingham. The team offer professional support and solutions development services to a diverse range of teams and businesses within Kier. Kier Design are a top-25 engineering consultancy, delivering a wide range of services across all sectors of the built environment, providing construction-focused, innovative and sustainable solutions. We have preferential access to Kier's £11bn+ project pipeline, including mega projects like High Speed 2 and Hinkley Point C, frameworks with national and local government and other public bodies, and a range of other interesting projects in every sector of the built environment. We believe in building teams around our people, rather than squeezing people into our teams, we want to help you carve out a role in which you'll grow and thrive for many years to come. Offering market-leading development opportunities, supporting our graduates through the early stages of their careers, enabling our people to become professionally qualified, providing management training and qualifications, and supporting ongoing technical development throughout our people's careers. Actively promoting, so you can keep pushing and stretching yourself. Within this role, you can enjoy competitive annual holiday entitlement with opportunities to buy leave, a fantastic, matched pension scheme, a share in the success you help to create by investing in Kier through our Sharesave and Share Incentive Plans and even more Location: Birmingham Hours: 37.5 hours per week - Monday to Friday, some flexibility on hours available if desired, just let us know when you speak to us Salary: £27,000 to £29,000 depending on experience What will you be responsible for? As a GIS Technician, you'll be working within the Digital Delivery team, supporting them in providing GIS services such as data analysis and processing from all areas of business and displaying outcomes in meaningful and understandable ways, such as on maps, graphs, and report generation. Your day to day will include: Ensuring high accuracy of all GIS data creation, management and analysis, providing a dedicated GIS resource to a nominated area of the business Assisting in the advancement of GIS and supported solutions that are delivering to the wider Kier business Giving training on the use of GIS related software, applications and documents as required Preparing maps, reports, and other relevant information to stakeholders Capturing location assets using various technologies and GPS tools What are we looking for? This role of GIS Technician is great for you if: You have a high level of IT competency, experience with all Microsoft Office package and the use of complex SQL databases, facilitating and overseeing data automation and data analytics Are using a range of the ESRI ArcGIS products across desktop, server / web and mobile devices, knowledge of asset management principles, an understanding of GIS and mobile applications, GIS application development, spatial analysis and report generation Relevant knowledge in trends and developments in the geographic information systems field Rewards and benefits We're proud to be able to offer our brilliant people a wide variety of benefits that you can tailor to your needs. You can see more information of benefits here . Diversity and inclusion Making Kier a diverse and inclusive place to work is a huge priority for us. We're proud of the steps we've taken so far, but we know we must always do more. Our employees are key in shaping Kier's diversity and inclusion initiatives and our people have made a huge impact on how we work, by using their experiences to shape our policies. You can see our D&I action plan here . We look forward to seeing your application to join the
18/01/2026
Full time
We're looking for a GIS Technician to join our Design team based in Birmingham. The team offer professional support and solutions development services to a diverse range of teams and businesses within Kier. Kier Design are a top-25 engineering consultancy, delivering a wide range of services across all sectors of the built environment, providing construction-focused, innovative and sustainable solutions. We have preferential access to Kier's £11bn+ project pipeline, including mega projects like High Speed 2 and Hinkley Point C, frameworks with national and local government and other public bodies, and a range of other interesting projects in every sector of the built environment. We believe in building teams around our people, rather than squeezing people into our teams, we want to help you carve out a role in which you'll grow and thrive for many years to come. Offering market-leading development opportunities, supporting our graduates through the early stages of their careers, enabling our people to become professionally qualified, providing management training and qualifications, and supporting ongoing technical development throughout our people's careers. Actively promoting, so you can keep pushing and stretching yourself. Within this role, you can enjoy competitive annual holiday entitlement with opportunities to buy leave, a fantastic, matched pension scheme, a share in the success you help to create by investing in Kier through our Sharesave and Share Incentive Plans and even more Location: Birmingham Hours: 37.5 hours per week - Monday to Friday, some flexibility on hours available if desired, just let us know when you speak to us Salary: £27,000 to £29,000 depending on experience What will you be responsible for? As a GIS Technician, you'll be working within the Digital Delivery team, supporting them in providing GIS services such as data analysis and processing from all areas of business and displaying outcomes in meaningful and understandable ways, such as on maps, graphs, and report generation. Your day to day will include: Ensuring high accuracy of all GIS data creation, management and analysis, providing a dedicated GIS resource to a nominated area of the business Assisting in the advancement of GIS and supported solutions that are delivering to the wider Kier business Giving training on the use of GIS related software, applications and documents as required Preparing maps, reports, and other relevant information to stakeholders Capturing location assets using various technologies and GPS tools What are we looking for? This role of GIS Technician is great for you if: You have a high level of IT competency, experience with all Microsoft Office package and the use of complex SQL databases, facilitating and overseeing data automation and data analytics Are using a range of the ESRI ArcGIS products across desktop, server / web and mobile devices, knowledge of asset management principles, an understanding of GIS and mobile applications, GIS application development, spatial analysis and report generation Relevant knowledge in trends and developments in the geographic information systems field Rewards and benefits We're proud to be able to offer our brilliant people a wide variety of benefits that you can tailor to your needs. You can see more information of benefits here . Diversity and inclusion Making Kier a diverse and inclusive place to work is a huge priority for us. We're proud of the steps we've taken so far, but we know we must always do more. Our employees are key in shaping Kier's diversity and inclusion initiatives and our people have made a huge impact on how we work, by using their experiences to shape our policies. You can see our D&I action plan here . We look forward to seeing your application to join the
IT Operations Manager Circa 70,000 Hampshire - onsite 1x per week We are representing a growing organisation on the lookout for an IT Operations Manager to join their collaborative team. With some new leadership and upcoming projects, this is an exciting time to join the business! As the IT Operations Manager, you will be leading a team of 10, encompassing service desk, app support, security, and infrastructure. You will take on a hybrid role, taking on strategic ownership of roadmaps, budgeting, and liaising with the Exec team, whilst managing and performing hands on activities when needed. We are looking for: Proven experience within networks, infrastructure, service desk, security focused roles Previous management experience - vendors, third parties, and IT teams Excellent stakeholder management skills It would be a bonus if you had: Experience within the logistics, healthcare, or similar operational environments If this sounds of interest, please apply today!
16/01/2026
Full time
IT Operations Manager Circa 70,000 Hampshire - onsite 1x per week We are representing a growing organisation on the lookout for an IT Operations Manager to join their collaborative team. With some new leadership and upcoming projects, this is an exciting time to join the business! As the IT Operations Manager, you will be leading a team of 10, encompassing service desk, app support, security, and infrastructure. You will take on a hybrid role, taking on strategic ownership of roadmaps, budgeting, and liaising with the Exec team, whilst managing and performing hands on activities when needed. We are looking for: Proven experience within networks, infrastructure, service desk, security focused roles Previous management experience - vendors, third parties, and IT teams Excellent stakeholder management skills It would be a bonus if you had: Experience within the logistics, healthcare, or similar operational environments If this sounds of interest, please apply today!
An opportunity for an experienced Service Desk leader to coach, develop and drive service excellence within a fast-paced telecoms environment. Our Client has a requirement for a Service Assurance Team Leader , who will be required to work on a permanent basis in Irlam Role Purpose: As Service Assurance Team Leader you will be responsible for leading a team of Service Desk Analysts through all aspects of operational activities and service obligations to our wholesale partners. You will own and develop the team s training and risk management plans incorporating ongoing coaching & development across all team members. The Service Assurance Team Leader will be responsible for daily reporting on workflow performance and service issues while coordinating a weekly resource plan to maintain service levels. Job Role Responsibilities: Providing Service Desk Analysts with day to day support across all Service Operations queries and operational tasks, ensuring process adherence. Ensure all tasks are allocated to an owner and worked / completed within agreed OLAs or SLAs. Support the Service Desk with all daily activities acting as supportive resource to manage workflow peaks to safeguard operational KPI s and SLA s. Collaborate with Service Ops Jeopardy Lead to drive technical support between Service Operations, field engineer resource and Network / NOC specialists. Own and maintain Service Ops training matrix for new and existing team members to maximise capability within the team ensuring process adherence. Act as the voice of the customer to drive customer centric interactions which drive CSAT and service levels. Conduct quality assurance checks to ensure service quality and identify coaching needs in line with the Service Ops Training and Skill Matrix. Monitor all contact channels to ensure daily delivery of call SLAs and PCA levels. Track and monitor performance across on the day issues that would otherwise prevent successful completion of tasks while working in close collaboration with Service Operations Jeopardy Lead. Support and coach Service Desk Analysts to efficiently and accurately manage service incidents / escalations and service assurance tasks to a successful outcome in a professional and timely manner Own and manage Wholesale and General Public complaints from the initial contact through to a positive resolution in-line with Freedom Fibre KPI s and values. Embracing continuous improvement (CI) supporting the organisation with installation problem solving. Being part of an on-call rota providing industry leading emergency response for network / customer - issues / faults should and when required. Experience / Skills / Knowledge / Qualifications: Essential: Experienced at working within a service desk environment Excellent understanding of network provisioning Incident/Change Management Problem Solving Good working knowledge of Microsoft Office packages including Word, Excel and PowerPoint Experience and knowledge of FTTP installations. Knowledge of PIA duct and / or pole installations which will help with successful activations Knowledge of the OR Network Experience supervising a team of Service Desk Analysts Focused on Coaching and Developing Creating a culture of continuous improvement across the Service Desk community in terms of skills and knowledge Willing to get involved and be hands on when needed Desirable: ITIL foundation certification Benefits: Competitive salary Flexible, hybrid working Regular social & team events Equal Opportunities Employer Company information At First Recruitment Group we understand just how important it is to secure the right people. That is why our Recruitment Consultants always take the time to understand requirements in detail and offer sound advice to both clients and candidates. We actively recruit at all levels and this is a superb opportunity for a Service Assurance Team Leader looking for new employment. As part of putting people first, we strive to be an equal opportunities employer and we are always looking to increase the diversity of our workforce, working closely with our clients to ensure everyone is included.
16/01/2026
Full time
An opportunity for an experienced Service Desk leader to coach, develop and drive service excellence within a fast-paced telecoms environment. Our Client has a requirement for a Service Assurance Team Leader , who will be required to work on a permanent basis in Irlam Role Purpose: As Service Assurance Team Leader you will be responsible for leading a team of Service Desk Analysts through all aspects of operational activities and service obligations to our wholesale partners. You will own and develop the team s training and risk management plans incorporating ongoing coaching & development across all team members. The Service Assurance Team Leader will be responsible for daily reporting on workflow performance and service issues while coordinating a weekly resource plan to maintain service levels. Job Role Responsibilities: Providing Service Desk Analysts with day to day support across all Service Operations queries and operational tasks, ensuring process adherence. Ensure all tasks are allocated to an owner and worked / completed within agreed OLAs or SLAs. Support the Service Desk with all daily activities acting as supportive resource to manage workflow peaks to safeguard operational KPI s and SLA s. Collaborate with Service Ops Jeopardy Lead to drive technical support between Service Operations, field engineer resource and Network / NOC specialists. Own and maintain Service Ops training matrix for new and existing team members to maximise capability within the team ensuring process adherence. Act as the voice of the customer to drive customer centric interactions which drive CSAT and service levels. Conduct quality assurance checks to ensure service quality and identify coaching needs in line with the Service Ops Training and Skill Matrix. Monitor all contact channels to ensure daily delivery of call SLAs and PCA levels. Track and monitor performance across on the day issues that would otherwise prevent successful completion of tasks while working in close collaboration with Service Operations Jeopardy Lead. Support and coach Service Desk Analysts to efficiently and accurately manage service incidents / escalations and service assurance tasks to a successful outcome in a professional and timely manner Own and manage Wholesale and General Public complaints from the initial contact through to a positive resolution in-line with Freedom Fibre KPI s and values. Embracing continuous improvement (CI) supporting the organisation with installation problem solving. Being part of an on-call rota providing industry leading emergency response for network / customer - issues / faults should and when required. Experience / Skills / Knowledge / Qualifications: Essential: Experienced at working within a service desk environment Excellent understanding of network provisioning Incident/Change Management Problem Solving Good working knowledge of Microsoft Office packages including Word, Excel and PowerPoint Experience and knowledge of FTTP installations. Knowledge of PIA duct and / or pole installations which will help with successful activations Knowledge of the OR Network Experience supervising a team of Service Desk Analysts Focused on Coaching and Developing Creating a culture of continuous improvement across the Service Desk community in terms of skills and knowledge Willing to get involved and be hands on when needed Desirable: ITIL foundation certification Benefits: Competitive salary Flexible, hybrid working Regular social & team events Equal Opportunities Employer Company information At First Recruitment Group we understand just how important it is to secure the right people. That is why our Recruitment Consultants always take the time to understand requirements in detail and offer sound advice to both clients and candidates. We actively recruit at all levels and this is a superb opportunity for a Service Assurance Team Leader looking for new employment. As part of putting people first, we strive to be an equal opportunities employer and we are always looking to increase the diversity of our workforce, working closely with our clients to ensure everyone is included.
We are the makers of the fastest-growing vending management software in the British Isles, helping clients monitor/manage their estates of vending and coffee machines, as well as micro markets, through our extensive/powerful vending management systems. We have an exciting opportunity for an SaaS / IT Support Engineer to join our multi-award-winning team. The Role at a Glance: 1st Line IT Support Engineer - Desktop, SaaS, Applications Sheffield (S8) / Hybrid 2 Fixed Days Per Week £25,000 - £28,000 Dependent on Experience Full Time - Permanent 25 days holiday plus bank holidays and other benefits 37.5 Hours Per Week Culture: Embrace Innovation and Change Company: Award winning SaaS company & leading provider of vending and coffee management software Pedigree: Award winning for our products and services. Award winning Support. UK Market Leader, growing in EMEA. Role Purpose: Supporting, engaging and managing clients use of our vending management system to make them more profitable and efficient Your Background / Skills: Customer Service, First Line Support, Excellent Communication, Software Testing, Software Support, Client Management. More About Us: We are SB Software . Our vending management software was created right from the outset to make things Simply Better. First in vending, then in office coffee, and increasingly in micro markets. We make the best management systems anywhere, to help make our client s business the best it can be. Now, over a decade later, our company has grown, through the success of our clients. As our client base increases, we are able to invest ever more in our people, our products and our services. And this makes Vendmanager and Coffeemanager even more effective, attracting additional clients. Today, we take pride in harnessing in-house the best technology expertise there is anywhere (spanning software, hardware and integration). And we serve the whole of the British Isles, while still continuing to grow apace, as new clients choose to join up. A typical week as a 1st Line IT Support Engineer: + Effectively responding to first-line support queries from customers using the company s software via phone call and email + Providing an accurate, efficient and customer-focused response + Escalating issues to 2nd line support when necessary + Delivering excellent verbal and written communication and always helping to find a resolution + Responding and assisting more advanced software support enquiries and continuing to monitor progress to ensure a resolution is achieved + Assisting with software testing as required, prior to the release of new software versions + Assisting the company's Software Migration Team in the implementation of the software for new customers + Provide software support across a range of platforms including Windows Desktop, SQL Server, Android Mobile Application and Microsoft RDP/RD Web + Assisting the Support Manager in escalating complicated issues to the development team and keeping the customers informed of progress + Assisting the Support Manager in the management of support for clients through Zoho Desk and CRM What will you bring? + Experience of working in a customer-facing IT office environment or software support role + Proven ability to proactively address customer concerns and exceed expectations + Passion for real-time problem solving and troubleshooting complex problems + Strong written and verbal communication skills + Ability to communicate effectively with technical and non-technical users + Analytical thinking and attention to detail + Experience in working to deadlines and prioritizing competing workloads. + Proficient in the use of Microsoft Applications, Services and Android + Ability to work independently and as part of a team. + Demonstrable planning and organisational skills + Willingness to conduct ad-hoc or exploratory testing + Self-motivated and able to learn/resolve new software and business processes in a prompt manner + Can-do attitude with a desire to learn new skills and technologies unique to the Vending industry Desirable skills: + Multilingual + Technical exposure of Microsoft SQL Server + Experience of AWS platforms + Experience of working within the Vending or Beverage Industry + Educated to A-Level standard or equivalent, English, Maths or IT Why Join Us? + Competitive salary and benefits package + Opportunity to work on cutting-edge technologies + Supportive and collaborative team environment + Opportunities for professional growth and development Sounds like a good fit? Apply here for a fast-track path to our Leadership Team. Your Background / Previous Roles May Include: 1st Line Support, 2nd Tier Support. SaaS Support, Android Support, Windows Support, Desktop Support, Junior IT Support, IT Graduate, Microsoft Applications Support, Tech Support, Customer Support. Application notice We take your privacy seriously. As you might expect you may be contacted by email, text or telephone. Your data is processed by our talent partner RR (Recruitment Revolution) on the basis of their legitimate interests in fulfilling the recruitment process. Please refer to their Data Privacy Policy & Notice on their website for further details.
16/01/2026
Full time
We are the makers of the fastest-growing vending management software in the British Isles, helping clients monitor/manage their estates of vending and coffee machines, as well as micro markets, through our extensive/powerful vending management systems. We have an exciting opportunity for an SaaS / IT Support Engineer to join our multi-award-winning team. The Role at a Glance: 1st Line IT Support Engineer - Desktop, SaaS, Applications Sheffield (S8) / Hybrid 2 Fixed Days Per Week £25,000 - £28,000 Dependent on Experience Full Time - Permanent 25 days holiday plus bank holidays and other benefits 37.5 Hours Per Week Culture: Embrace Innovation and Change Company: Award winning SaaS company & leading provider of vending and coffee management software Pedigree: Award winning for our products and services. Award winning Support. UK Market Leader, growing in EMEA. Role Purpose: Supporting, engaging and managing clients use of our vending management system to make them more profitable and efficient Your Background / Skills: Customer Service, First Line Support, Excellent Communication, Software Testing, Software Support, Client Management. More About Us: We are SB Software . Our vending management software was created right from the outset to make things Simply Better. First in vending, then in office coffee, and increasingly in micro markets. We make the best management systems anywhere, to help make our client s business the best it can be. Now, over a decade later, our company has grown, through the success of our clients. As our client base increases, we are able to invest ever more in our people, our products and our services. And this makes Vendmanager and Coffeemanager even more effective, attracting additional clients. Today, we take pride in harnessing in-house the best technology expertise there is anywhere (spanning software, hardware and integration). And we serve the whole of the British Isles, while still continuing to grow apace, as new clients choose to join up. A typical week as a 1st Line IT Support Engineer: + Effectively responding to first-line support queries from customers using the company s software via phone call and email + Providing an accurate, efficient and customer-focused response + Escalating issues to 2nd line support when necessary + Delivering excellent verbal and written communication and always helping to find a resolution + Responding and assisting more advanced software support enquiries and continuing to monitor progress to ensure a resolution is achieved + Assisting with software testing as required, prior to the release of new software versions + Assisting the company's Software Migration Team in the implementation of the software for new customers + Provide software support across a range of platforms including Windows Desktop, SQL Server, Android Mobile Application and Microsoft RDP/RD Web + Assisting the Support Manager in escalating complicated issues to the development team and keeping the customers informed of progress + Assisting the Support Manager in the management of support for clients through Zoho Desk and CRM What will you bring? + Experience of working in a customer-facing IT office environment or software support role + Proven ability to proactively address customer concerns and exceed expectations + Passion for real-time problem solving and troubleshooting complex problems + Strong written and verbal communication skills + Ability to communicate effectively with technical and non-technical users + Analytical thinking and attention to detail + Experience in working to deadlines and prioritizing competing workloads. + Proficient in the use of Microsoft Applications, Services and Android + Ability to work independently and as part of a team. + Demonstrable planning and organisational skills + Willingness to conduct ad-hoc or exploratory testing + Self-motivated and able to learn/resolve new software and business processes in a prompt manner + Can-do attitude with a desire to learn new skills and technologies unique to the Vending industry Desirable skills: + Multilingual + Technical exposure of Microsoft SQL Server + Experience of AWS platforms + Experience of working within the Vending or Beverage Industry + Educated to A-Level standard or equivalent, English, Maths or IT Why Join Us? + Competitive salary and benefits package + Opportunity to work on cutting-edge technologies + Supportive and collaborative team environment + Opportunities for professional growth and development Sounds like a good fit? Apply here for a fast-track path to our Leadership Team. Your Background / Previous Roles May Include: 1st Line Support, 2nd Tier Support. SaaS Support, Android Support, Windows Support, Desktop Support, Junior IT Support, IT Graduate, Microsoft Applications Support, Tech Support, Customer Support. Application notice We take your privacy seriously. As you might expect you may be contacted by email, text or telephone. Your data is processed by our talent partner RR (Recruitment Revolution) on the basis of their legitimate interests in fulfilling the recruitment process. Please refer to their Data Privacy Policy & Notice on their website for further details.
Senior Automation Tester Edinburgh/Hybrid Salary up to £55,000 We are looking for a Senior Automation Tester who shares our passion for quality and for using technology to help businesses perform better. The Role As a Senior Automation Tester, you will play a key role in driving quality across engineering teams. You ll divide your time between hands-on delivery work and collaborating with senior engineering leaders on cross-team quality initiatives, tools, and processes. You ll be involved throughout the full product development lifecycle, helping to deliver innovative solutions that are changing how people interact. What You ll Be Doing Analyse test objectives and design test plans aligned with the overall test strategy Design and build test cases, scripts, and procedures with clear expected results Create and manage realistic, representative test data Execute a wide range of functional and non-functional testing activities Support testing at all levels, including unit, component, integration, system, and UAT Raise, manage, and track defects through to resolution in line with organisational standards Document and report test results against acceptance criteria, maintaining traceability between stories, tests, and defects Communicate testing status, risks, metrics, and outcomes to technical and non-technical stakeholders Continuously develop your skills and stay up to date with new tools, technologies, and best practices Skills & Experience Strong understanding of iterative and incremental development methodologies Experience defining and maintaining regression strategies, including identifying tests suitable for automation Demonstrable experience testing desktop and service-based applications Experience working with event-driven systems and service bus technologies Strong coding or scripting skills (ideally C# or TypeScript ; Java, JavaScript, or Python also considered) Hands-on experience with tools such as Jest, Playwright, Cypress, K6 , or similar Experience using test management tools such as Azure DevOps If you re a quality-focused Senior Automation Tester looking to make a real impact, we d love to hear from you. Bright Purple is an equal opportunities employer: we are proud to work with clients who share our values of diversity and inclusion in our industry.
16/01/2026
Full time
Senior Automation Tester Edinburgh/Hybrid Salary up to £55,000 We are looking for a Senior Automation Tester who shares our passion for quality and for using technology to help businesses perform better. The Role As a Senior Automation Tester, you will play a key role in driving quality across engineering teams. You ll divide your time between hands-on delivery work and collaborating with senior engineering leaders on cross-team quality initiatives, tools, and processes. You ll be involved throughout the full product development lifecycle, helping to deliver innovative solutions that are changing how people interact. What You ll Be Doing Analyse test objectives and design test plans aligned with the overall test strategy Design and build test cases, scripts, and procedures with clear expected results Create and manage realistic, representative test data Execute a wide range of functional and non-functional testing activities Support testing at all levels, including unit, component, integration, system, and UAT Raise, manage, and track defects through to resolution in line with organisational standards Document and report test results against acceptance criteria, maintaining traceability between stories, tests, and defects Communicate testing status, risks, metrics, and outcomes to technical and non-technical stakeholders Continuously develop your skills and stay up to date with new tools, technologies, and best practices Skills & Experience Strong understanding of iterative and incremental development methodologies Experience defining and maintaining regression strategies, including identifying tests suitable for automation Demonstrable experience testing desktop and service-based applications Experience working with event-driven systems and service bus technologies Strong coding or scripting skills (ideally C# or TypeScript ; Java, JavaScript, or Python also considered) Hands-on experience with tools such as Jest, Playwright, Cypress, K6 , or similar Experience using test management tools such as Azure DevOps If you re a quality-focused Senior Automation Tester looking to make a real impact, we d love to hear from you. Bright Purple is an equal opportunities employer: we are proud to work with clients who share our values of diversity and inclusion in our industry.
Role: 3rd Line Consultant ( Hybrid ) Location: Essex Salary: 37,000 - 45,000 Benefits: Pension Scheme Car scheme Cycle scheme Eye care scheme Mental health first aid Employee assistance programme Employee recognition scheme Our Client is looking for an enthusiastic and self-motivated and experienced 3rd line technical support consultant to join an existing technical support team based at our Princes Risborough office to provide an outstanding level of customer service and high-end technical support to our schools. You will report into the Service Desk Manager and act as the primary point of technical escalation as well as providing ad-hoc coaching and assistance for the first and second-line support. Key Responsibilities include: Manage 2nd & 3rd line technical support for schools, providing outstanding levels of customer service and support Resolve and manage any technical issues that impacts the running of the school's function by providing robust technical solutions. Help with the support/mentoring of the 1st/2nd support roles Enforcing and monitoring in line with school policies To undertake project work and lead on various projects from inception to implementation Internal network support if required Internal staff training Our ideal candidate will have: Windows Server, Active Directory and Microsoft Operating Systems Virtualisation Technologies - particularly HyperV Cloud Technologies - Office365/Azure Experience of leading on installations of servers and networks Ability to make proactive decisions when an ICT emergency occurs. Outstanding levels of customer service with positive & pro-active communication skills both verbal and written Flexible and adaptable Friendly and approachable Excellent team player Able to work independently and good at planning and organizing own time effectively. INDIT Planet Recruitment acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Planet Recruitment is an Equal Opportunities Employer. By applying for this role your details will be submitted to Planet Recruitment. Our Candidate Privacy Information Statement explains how we will use your information. Only candidates with the relevant skills and experience will be contacted after application, if you do not hear back from us within 7 days you have unfortunately been unsuccessful in your application. Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the position.
16/01/2026
Full time
Role: 3rd Line Consultant ( Hybrid ) Location: Essex Salary: 37,000 - 45,000 Benefits: Pension Scheme Car scheme Cycle scheme Eye care scheme Mental health first aid Employee assistance programme Employee recognition scheme Our Client is looking for an enthusiastic and self-motivated and experienced 3rd line technical support consultant to join an existing technical support team based at our Princes Risborough office to provide an outstanding level of customer service and high-end technical support to our schools. You will report into the Service Desk Manager and act as the primary point of technical escalation as well as providing ad-hoc coaching and assistance for the first and second-line support. Key Responsibilities include: Manage 2nd & 3rd line technical support for schools, providing outstanding levels of customer service and support Resolve and manage any technical issues that impacts the running of the school's function by providing robust technical solutions. Help with the support/mentoring of the 1st/2nd support roles Enforcing and monitoring in line with school policies To undertake project work and lead on various projects from inception to implementation Internal network support if required Internal staff training Our ideal candidate will have: Windows Server, Active Directory and Microsoft Operating Systems Virtualisation Technologies - particularly HyperV Cloud Technologies - Office365/Azure Experience of leading on installations of servers and networks Ability to make proactive decisions when an ICT emergency occurs. Outstanding levels of customer service with positive & pro-active communication skills both verbal and written Flexible and adaptable Friendly and approachable Excellent team player Able to work independently and good at planning and organizing own time effectively. INDIT Planet Recruitment acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Planet Recruitment is an Equal Opportunities Employer. By applying for this role your details will be submitted to Planet Recruitment. Our Candidate Privacy Information Statement explains how we will use your information. Only candidates with the relevant skills and experience will be contacted after application, if you do not hear back from us within 7 days you have unfortunately been unsuccessful in your application. Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the position.
The Opportunity Are you a relationship-driven professional with a passion for delivering an exceptional customer experience? Our client is a modern, fast-growing Managed Service Provider (MSP) based in Newcastle. Known for their innovative approach to technology, they are looking for an Account Manager to join their expanding Customer Experience team. In this role, you won't just be "managing accounts" you will be a trusted partner to your clients, ensuring they get the absolute best out of their technology investments. The Role As an Account Manager, you will oversee the day-to-day delivery of IT services for a dedicated portfolio of clients. Your goal is to ensure that all services align with defined Service Level Agreements (SLAs) while driving continuous service improvements. You will act as the primary point of contact and initial escalation for your customers. This requires a unique blend of empathy, technical understanding, and the ability to lead a conversation toward a positive resolution. Key Responsibilities Service Oversight: Manage the delivery of IT services to ensure clients receive high-quality support that meets or exceeds agreed standards. Customer Advocacy: Act as the "voice of the customer" internally, working closely with technical departments to drive through service improvements and innovations. Escalation Management: Serve as the first point of contact for customer queries or concerns, resolving issues with a focus on long-term relationship health. Active Engagement: Use active listening principles to deeply understand client needs and business challenges, providing tailored advice and solutions. Strategic Growth: Identify opportunities for clients to improve their infrastructure, ensuring their technology roadmap supports their future business goals. The Ideal Candidate Communication Expert: You possess exceptional interpersonal skills and the ability to control a conversation while remaining entirely customer-focused. Experience: Ideally, you have a background in Account Management or Customer Success, preferably within the IT, MSP, or SaaS sectors. Active Listener: You don't just hear; you listen. You can identify the underlying needs of a client and translate them into actionable service requirements. Professional Resilience: You are comfortable acting as an escalation point and can handle difficult conversations with poise and professionalism. Team Player: You enjoy working collaboratively across departments (Service Desk, Projects, and Sales) to achieve the best outcomes for your clients. Why Join This Team? You will be joining a company that genuinely values innovation and employee growth. They offer a vibrant, forward-thinking working environment in Newcastle with a culture that rewards dedication and a "customer-first" mindset.
16/01/2026
Full time
The Opportunity Are you a relationship-driven professional with a passion for delivering an exceptional customer experience? Our client is a modern, fast-growing Managed Service Provider (MSP) based in Newcastle. Known for their innovative approach to technology, they are looking for an Account Manager to join their expanding Customer Experience team. In this role, you won't just be "managing accounts" you will be a trusted partner to your clients, ensuring they get the absolute best out of their technology investments. The Role As an Account Manager, you will oversee the day-to-day delivery of IT services for a dedicated portfolio of clients. Your goal is to ensure that all services align with defined Service Level Agreements (SLAs) while driving continuous service improvements. You will act as the primary point of contact and initial escalation for your customers. This requires a unique blend of empathy, technical understanding, and the ability to lead a conversation toward a positive resolution. Key Responsibilities Service Oversight: Manage the delivery of IT services to ensure clients receive high-quality support that meets or exceeds agreed standards. Customer Advocacy: Act as the "voice of the customer" internally, working closely with technical departments to drive through service improvements and innovations. Escalation Management: Serve as the first point of contact for customer queries or concerns, resolving issues with a focus on long-term relationship health. Active Engagement: Use active listening principles to deeply understand client needs and business challenges, providing tailored advice and solutions. Strategic Growth: Identify opportunities for clients to improve their infrastructure, ensuring their technology roadmap supports their future business goals. The Ideal Candidate Communication Expert: You possess exceptional interpersonal skills and the ability to control a conversation while remaining entirely customer-focused. Experience: Ideally, you have a background in Account Management or Customer Success, preferably within the IT, MSP, or SaaS sectors. Active Listener: You don't just hear; you listen. You can identify the underlying needs of a client and translate them into actionable service requirements. Professional Resilience: You are comfortable acting as an escalation point and can handle difficult conversations with poise and professionalism. Team Player: You enjoy working collaboratively across departments (Service Desk, Projects, and Sales) to achieve the best outcomes for your clients. Why Join This Team? You will be joining a company that genuinely values innovation and employee growth. They offer a vibrant, forward-thinking working environment in Newcastle with a culture that rewards dedication and a "customer-first" mindset.
IT Support Engineer Truro, Cornwall c£30,000 per year 25 days holiday plus bank holidays, Pension, Life Insurance, Medical Insurance, etc. Skills and Experience: Ability to work under pressure and manage multiple projects 2+ years experience in a similar helpdesk or IT environment is essential Windows Server experience (Active Directory, DHCP, DNS, GPO s, Print Management, AD Sync) Excellent Office 365 knowledge (Email concepts, SharePoint, OneDrive, Azure AD) Windows Desktop 10/11 My client would like someone who is proactive and loves what they do so must have a passion for IT Excellent customer service skills A full driving licence would be good as their will be travel between sites at times Working within an ITIL environment. Preferably holding a current qualification The Opportunity: My client is a professional services company currently looking for an IT Support Technician to join their team based in Truro. As an IT Support Engineer, you ll be at the centre of our technical operations, providing hands-on, front-line support to keep our users connected, productive and secure every day. You will also assist with the roll out of new hardware and software and help to provide end user IT training and other tasks to help ensure my clients IT systems run smoothly. Applications: Please contact John here at ISR to talk more about this brand-new opportunity consulting for a genuine leader in their market as an IT Support Engineer based in Cornwall?
16/01/2026
Full time
IT Support Engineer Truro, Cornwall c£30,000 per year 25 days holiday plus bank holidays, Pension, Life Insurance, Medical Insurance, etc. Skills and Experience: Ability to work under pressure and manage multiple projects 2+ years experience in a similar helpdesk or IT environment is essential Windows Server experience (Active Directory, DHCP, DNS, GPO s, Print Management, AD Sync) Excellent Office 365 knowledge (Email concepts, SharePoint, OneDrive, Azure AD) Windows Desktop 10/11 My client would like someone who is proactive and loves what they do so must have a passion for IT Excellent customer service skills A full driving licence would be good as their will be travel between sites at times Working within an ITIL environment. Preferably holding a current qualification The Opportunity: My client is a professional services company currently looking for an IT Support Technician to join their team based in Truro. As an IT Support Engineer, you ll be at the centre of our technical operations, providing hands-on, front-line support to keep our users connected, productive and secure every day. You will also assist with the roll out of new hardware and software and help to provide end user IT training and other tasks to help ensure my clients IT systems run smoothly. Applications: Please contact John here at ISR to talk more about this brand-new opportunity consulting for a genuine leader in their market as an IT Support Engineer based in Cornwall?
This isn't a back-office data role. You're not buried in IT, and you're not just building dashboards for someone else to interpret. You're the data expert who sits alongside the sales team, fixes the spreadsheets everyone else avoids, turns messy data into insight, and helps customers get live and confident with the platform. Half your day is deep in numbers and automation. The other half is working directly with people - onboarding, training, and enabling real-world outcomes. If you're a hands-on Data Analyst who enjoys ownership, visibility, and influence - and you want your work to directly impact growth - this role is built for you. The Role at a Glance: Data Analyst Epsom, Surrey HQ Based 3 days / 2 days per week working from home £30,000 - £40,000 DOE Plus Benefits and potential progression to Head of Customer Success Full time, Permanent - Monday - Friday - 8:30am - 5:30pm Awards: British Credit Awards 2025 Finalist for Innovation in Credit. Fintech Winners at the CICM British Credit Awards 2023, Credit & Collections FinTech Supplier Award 2023 Clients: Verizon, Informa plc, Zoopla, Rentokil, Haymarket, SSE, Zendesk, Johnson Controls, ADT and More Culture: Informality and Flexibility, Work-Life Balance, Wellbeing, Personal Growth and Trust Your Skills: Data Analyst. Python. SQL. An expert with Excel. Customer Service. Who we are: We power a financial tool that solves a problem for the majority of B2B Global companies irrespective of size, with a working monetisable model and a path to Global scale. Having recently launched our MVP, we are currently working with new clients to elicit feedback and improve the usability to support scalable growth. Feedback from industry professionals has been extremely positive. Our product offering is enhanced further by the current economic landscape. The Data Analyst Role: We're looking for a hands-on data pro who's far more than a number cruncher. This is an Operational All-Rounder role for someone with the analytical rigor of a Data Analyst and the drive to work at the sharp end of the business - supporting sales, enabling customers, and getting things live. You'll sit at the crossroads of Operations, Sales Support, and Data. Beyond building reports, you'll be client-facing (supporting trials and onboarding), owning operational execution, and acting as the analytical engine behind our sales team. What You'll Own: Your role will be split roughly 50/50 between Sales & Marketing support and Operations & Data. Data, Insights & Sales Enablement: • Own the Data Function: Build sharp, decision-ready reports on business performance and customer activity. • Power the Sales Team: Be the analytical engine behind sales - prepping data, cleaning lead lists, and turning prospect data into clear, actionable insights (no meeting ownership required). • Commission & Billing Accuracy: Use transaction data to produce precise, reliable commission and billing reports. • Smarter Processes: Automate manual reporting and clean messy data to make everything faster, cleaner, and more scalable. Operations & Customer Success: • Get Customers Live: Roll up your sleeves to onboard new customers and ensure everything is set up correctly from day one. • Run Trials & Training: Lead product trials and client training, confidently guiding customers through their own data. • Improve Customer Data: Identify and fix poor-quality data that's holding customers back. • Spot Risk & Opportunity Early: Monitor usage data to identify thriving customers and those needing support, proactively flagging insights to account teams. What You Bring: This role demands serious technical horsepower. You must think in data logic, automation, and structure - not just reports. Must-Have Technical Skills: • Advanced Excel Power User. You go far beyond Index/Match and Pivot Tables. Macros/VBA are required. • Data Cleaning & Structuring What Makes You Stand Out: • BI & Dashboards - Experience building dashboards in Tableau, Looker, or similar tools. • Python for Data - Ability to analyse data using Python puts you firmly in top-tier territory. The Right Profile: • Mid-to-Senior Operator • Client-Facing Confidence • Execution-Driven This is a rare opportunity to join a fast-growing, award-winning FinTech at a pivotal stage - post-MVP, scaling with enterprise clients, and building the foundations for global growth. If you're execution-driven, technically sharp, confident with customers, and excited by a role that blends data, operations, and commercial impact, we'd love to hear from you. Your next move could take you from Data Analyst to Head of Customer Success in a business that genuinely values trust, flexibility, and personal growth. Application notice We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect we may contact you by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details. If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR.
16/01/2026
Full time
This isn't a back-office data role. You're not buried in IT, and you're not just building dashboards for someone else to interpret. You're the data expert who sits alongside the sales team, fixes the spreadsheets everyone else avoids, turns messy data into insight, and helps customers get live and confident with the platform. Half your day is deep in numbers and automation. The other half is working directly with people - onboarding, training, and enabling real-world outcomes. If you're a hands-on Data Analyst who enjoys ownership, visibility, and influence - and you want your work to directly impact growth - this role is built for you. The Role at a Glance: Data Analyst Epsom, Surrey HQ Based 3 days / 2 days per week working from home £30,000 - £40,000 DOE Plus Benefits and potential progression to Head of Customer Success Full time, Permanent - Monday - Friday - 8:30am - 5:30pm Awards: British Credit Awards 2025 Finalist for Innovation in Credit. Fintech Winners at the CICM British Credit Awards 2023, Credit & Collections FinTech Supplier Award 2023 Clients: Verizon, Informa plc, Zoopla, Rentokil, Haymarket, SSE, Zendesk, Johnson Controls, ADT and More Culture: Informality and Flexibility, Work-Life Balance, Wellbeing, Personal Growth and Trust Your Skills: Data Analyst. Python. SQL. An expert with Excel. Customer Service. Who we are: We power a financial tool that solves a problem for the majority of B2B Global companies irrespective of size, with a working monetisable model and a path to Global scale. Having recently launched our MVP, we are currently working with new clients to elicit feedback and improve the usability to support scalable growth. Feedback from industry professionals has been extremely positive. Our product offering is enhanced further by the current economic landscape. The Data Analyst Role: We're looking for a hands-on data pro who's far more than a number cruncher. This is an Operational All-Rounder role for someone with the analytical rigor of a Data Analyst and the drive to work at the sharp end of the business - supporting sales, enabling customers, and getting things live. You'll sit at the crossroads of Operations, Sales Support, and Data. Beyond building reports, you'll be client-facing (supporting trials and onboarding), owning operational execution, and acting as the analytical engine behind our sales team. What You'll Own: Your role will be split roughly 50/50 between Sales & Marketing support and Operations & Data. Data, Insights & Sales Enablement: • Own the Data Function: Build sharp, decision-ready reports on business performance and customer activity. • Power the Sales Team: Be the analytical engine behind sales - prepping data, cleaning lead lists, and turning prospect data into clear, actionable insights (no meeting ownership required). • Commission & Billing Accuracy: Use transaction data to produce precise, reliable commission and billing reports. • Smarter Processes: Automate manual reporting and clean messy data to make everything faster, cleaner, and more scalable. Operations & Customer Success: • Get Customers Live: Roll up your sleeves to onboard new customers and ensure everything is set up correctly from day one. • Run Trials & Training: Lead product trials and client training, confidently guiding customers through their own data. • Improve Customer Data: Identify and fix poor-quality data that's holding customers back. • Spot Risk & Opportunity Early: Monitor usage data to identify thriving customers and those needing support, proactively flagging insights to account teams. What You Bring: This role demands serious technical horsepower. You must think in data logic, automation, and structure - not just reports. Must-Have Technical Skills: • Advanced Excel Power User. You go far beyond Index/Match and Pivot Tables. Macros/VBA are required. • Data Cleaning & Structuring What Makes You Stand Out: • BI & Dashboards - Experience building dashboards in Tableau, Looker, or similar tools. • Python for Data - Ability to analyse data using Python puts you firmly in top-tier territory. The Right Profile: • Mid-to-Senior Operator • Client-Facing Confidence • Execution-Driven This is a rare opportunity to join a fast-growing, award-winning FinTech at a pivotal stage - post-MVP, scaling with enterprise clients, and building the foundations for global growth. If you're execution-driven, technically sharp, confident with customers, and excited by a role that blends data, operations, and commercial impact, we'd love to hear from you. Your next move could take you from Data Analyst to Head of Customer Success in a business that genuinely values trust, flexibility, and personal growth. Application notice We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect we may contact you by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details. If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR.
Network Systems Engineer Our client, based in Tamworth, is seeking an experienced Network Systems Engineer with strong expertise in virtualisation and a proven track record across Microsoft technologies, including Windows Server, Active Directory, Azure, and Exchange Online/O365. The ideal candidate will also bring hands-on knowledge of Dell/EMC SANs, SonicWall, and network monitoring and configuration. This role involves managing the day-to-day administration, support, and troubleshooting of complex network environments, while also leading on software installations, upgrades, and issue resolution both remotely and on-site. A strong background in cloud-based solutions, virtualisation technologies, and collaboration with technical teams will be key to success in this position. As a Network Systems Engineer, you will need to have/be: Extensive experience designing, implementing, and managing Microsoft Windows and Hyper-V environments, including Dell EMC SAN. MCSE and CCNA certified. Expert in IT security protocols, with a proven track record in deploying cybersecurity measures and maintaining robust network defence strategies. Strong understanding of IT security compliance, risk management, and adherence to global cybersecurity regulations. Proven project management experience, with the ability to lead technical initiatives. Hands-on experience with Active Directory, disaster recovery (DR), and business continuity planning (BCP). In-depth knowledge of network and data centre environments. Advanced PowerShell scripting and automation skills for repetitive tasks and small-to-medium complexity solutions. Exceptional customer service skills and ability to communicate technical concepts to non-technical audiences. Strong organizational, analytical, troubleshooting, and decision-making abilities. Self-motivated, able to work independently, manage time effectively, and adapt to competing work demands. Knowledge of GDPR and data protection requirements. Willingness to work flexible hours and travel as needed for installations or upgrades. Desirable Skills and Experience: Additional security certifications. Database administration experience (MS SQL, MySQL). Details: Salary : 35, 000 - 45, 000 Working Hours : Full time Monday - Friday Location : Tamworth (on site full time) Duration : Permanent Role of Network Systems Engineer: Configure, manage, and maintain Microsoft Windows domains and Hyper-V virtualisation environments. Develop and update Standard Operating Procedures for Windows virtualisation, Active Directory, and Windows Server administration. Diagnose and resolve complex issues across virtualisation environments, including Microsoft and Linux operating systems. Evaluate products and upgrades, overseeing and implementing system upgrade strategies. Maintain Dell server environments across multiple locations. Provide 3rd-level support to Helpdesk engineers, offering guidance and technical escalation. Lead the design, implementation, and maintenance of complex IT solutions, coordinating with technical teams as needed. Develop and analyse system standards, thresholds, and recommendations to optimise performance. Conduct capacity planning reviews and approve plans formulated by junior team members. Establish strategies to manage the deployment of support packages and system patches. Monitor server backups, network uptime, and provide recommendations for improvements. Liaise with 3rd-party vendors for support, procurement, and technical collaboration. Coordinate proposals and work estimates for system administration projects alongside business development teams. Design and enforce secure systems, network policies, and procedures, providing technical guidance to the team. Benefits of working as a Network Systems Engineer: 23 days annual leave + bank holidays Option to purchase up to 5 extra days annual leave Health Cashback Plan Pension Scheme Life Assurance Free Parking
16/01/2026
Full time
Network Systems Engineer Our client, based in Tamworth, is seeking an experienced Network Systems Engineer with strong expertise in virtualisation and a proven track record across Microsoft technologies, including Windows Server, Active Directory, Azure, and Exchange Online/O365. The ideal candidate will also bring hands-on knowledge of Dell/EMC SANs, SonicWall, and network monitoring and configuration. This role involves managing the day-to-day administration, support, and troubleshooting of complex network environments, while also leading on software installations, upgrades, and issue resolution both remotely and on-site. A strong background in cloud-based solutions, virtualisation technologies, and collaboration with technical teams will be key to success in this position. As a Network Systems Engineer, you will need to have/be: Extensive experience designing, implementing, and managing Microsoft Windows and Hyper-V environments, including Dell EMC SAN. MCSE and CCNA certified. Expert in IT security protocols, with a proven track record in deploying cybersecurity measures and maintaining robust network defence strategies. Strong understanding of IT security compliance, risk management, and adherence to global cybersecurity regulations. Proven project management experience, with the ability to lead technical initiatives. Hands-on experience with Active Directory, disaster recovery (DR), and business continuity planning (BCP). In-depth knowledge of network and data centre environments. Advanced PowerShell scripting and automation skills for repetitive tasks and small-to-medium complexity solutions. Exceptional customer service skills and ability to communicate technical concepts to non-technical audiences. Strong organizational, analytical, troubleshooting, and decision-making abilities. Self-motivated, able to work independently, manage time effectively, and adapt to competing work demands. Knowledge of GDPR and data protection requirements. Willingness to work flexible hours and travel as needed for installations or upgrades. Desirable Skills and Experience: Additional security certifications. Database administration experience (MS SQL, MySQL). Details: Salary : 35, 000 - 45, 000 Working Hours : Full time Monday - Friday Location : Tamworth (on site full time) Duration : Permanent Role of Network Systems Engineer: Configure, manage, and maintain Microsoft Windows domains and Hyper-V virtualisation environments. Develop and update Standard Operating Procedures for Windows virtualisation, Active Directory, and Windows Server administration. Diagnose and resolve complex issues across virtualisation environments, including Microsoft and Linux operating systems. Evaluate products and upgrades, overseeing and implementing system upgrade strategies. Maintain Dell server environments across multiple locations. Provide 3rd-level support to Helpdesk engineers, offering guidance and technical escalation. Lead the design, implementation, and maintenance of complex IT solutions, coordinating with technical teams as needed. Develop and analyse system standards, thresholds, and recommendations to optimise performance. Conduct capacity planning reviews and approve plans formulated by junior team members. Establish strategies to manage the deployment of support packages and system patches. Monitor server backups, network uptime, and provide recommendations for improvements. Liaise with 3rd-party vendors for support, procurement, and technical collaboration. Coordinate proposals and work estimates for system administration projects alongside business development teams. Design and enforce secure systems, network policies, and procedures, providing technical guidance to the team. Benefits of working as a Network Systems Engineer: 23 days annual leave + bank holidays Option to purchase up to 5 extra days annual leave Health Cashback Plan Pension Scheme Life Assurance Free Parking
Job Title: Senior IT Delivery Engineer Location: St Asaph (travel is expected as part of this role) Salary: 35k - 40k Per Annum Job Type: Full time, Permanent Working Hours: Monday to Friday - 9am to 5.30pm (flexible hours between 8am - 6pm) Who are we: Flotek Group is one of the fastest-growing Tech Companies in the UK, providing IT, Cybersecurity and Comms technology to small & medium businesses. With sales and support locations across the country, our ambitious growth is driven by our core values and fundamental principles. We deliver every product and service with expertise, passion, and heart. When you join Flotek Group you join our "Purple Army" and become part of a team driven by a set of values that guide our every interaction, both with each other and with our partners. We enjoy a collaborative, fast-paced working environment, where we can expect to learn to be exceptional, earn trust through actions and receive recognition when our work gets a "Wow!" About the Role: As a Senior IT Delivery Engineer within Flotek, you will lead the technical delivery of IT solutions and services to our partner base. You'll be responsible for ensuring high-quality implementation of Office 365 environments and cloud migrations, optimisation of security services, infrastructure, cloud, and end-user technologies. This role demands strong technical expertise, partner-facing professionalism, and the ability to manage priorities. Responsibilities Reporting to the IT Delivery Manager Stay updated on industry trends and Flotek technologies Scoping of complex projects including resources, timelines and budgets Setup and installation of new Microsoft server environments, locally and within data centre environments Full implementation of Premise based server to cloud technology migrations, specifically Microsoft 365 Installation of advanced firewall technologies inc security features & change requests Design and Implementation of internal network infrastructures Responsible for giving world-class service at all times Responsible for delivering your IT projects on time and within budget Responsible for communicating with partners and internal project managers. Hands-on technical troubleshooting, resolution of incidents and change requests. Creating and maintaining detailed project documentation, including technical specifications and user guides. Provide direction on technical faults where a technical escalation is required from internal IT Helpdesk Deliver product training to end users as well as internally. Mentor and support the growth of aspiring IT delivery engineers. What we're looking for: A positive attitude with a can do approach to everything! Excellent communication skills Great telephone manner Previous experience in an IT Service or senior IT Delivery role in an MSP environment Strong knowledge of using and supporting Microsoft Windows client operating systems in conjunction with M365 cloud products Experience with server environments (DCs, AD, DHCP, DNS) Experience with Sharepoint migration and management Experienced in advanced firewalls with security technologies Experience of Email migrations (Cloud to Cloud, On Prem to cloud) Experience in using IT Service Management software Be user-focused and understand and identify user needs Knowledge of managed Security technologies An understanding of network technologies (LAN, WAN, Wi-Fi) Excellent organisational skills and the ability to prioritise work effectively Excellent external partner liaison skills Ability to prioritise personal workload Full UK Driving Licence Benefits: Salary dependent on experience within range of 35,000 - 40,000 per annum EMI Share Equity Scheme - own a slice of the "Purple Pie" Day off for your birthday Day off for other life's milestones - such as weddings, moving house, child's first day at school, or religious holidays Give back day to support your chosen charity Savings on gym memberships, shopping and other discounts available through Perkbox Variety of social events & team building opportunities are available Opportunities for professional development and career progression Due to the nature of the role the company will not be able to offer sponsorship or relocation assistance so candidates must already have the right to live and work in the UK to be considered. Please click on the APPLY button to send your CV and Cover Letter for this role. Candidates with the experience or relevant job titles of: IT, IT Helpdesk, Senior IT Support Engineer, Helpdesk, Senior IT Support Technician, IT Project Manager, Infrastructure Engineer, 2nd Line Support Engineer, 2nd Line Support, ICT Systems Engineer, IT Service Desk Technician, 3rd Line Support, 2nd Line Support Technician, Technical Support, IT Systems Engineer, IT Systems Technician, ICT Technician, IT Systems Support, Technical Support Engineer, Network Engineer may also be considered for this role.
16/01/2026
Full time
Job Title: Senior IT Delivery Engineer Location: St Asaph (travel is expected as part of this role) Salary: 35k - 40k Per Annum Job Type: Full time, Permanent Working Hours: Monday to Friday - 9am to 5.30pm (flexible hours between 8am - 6pm) Who are we: Flotek Group is one of the fastest-growing Tech Companies in the UK, providing IT, Cybersecurity and Comms technology to small & medium businesses. With sales and support locations across the country, our ambitious growth is driven by our core values and fundamental principles. We deliver every product and service with expertise, passion, and heart. When you join Flotek Group you join our "Purple Army" and become part of a team driven by a set of values that guide our every interaction, both with each other and with our partners. We enjoy a collaborative, fast-paced working environment, where we can expect to learn to be exceptional, earn trust through actions and receive recognition when our work gets a "Wow!" About the Role: As a Senior IT Delivery Engineer within Flotek, you will lead the technical delivery of IT solutions and services to our partner base. You'll be responsible for ensuring high-quality implementation of Office 365 environments and cloud migrations, optimisation of security services, infrastructure, cloud, and end-user technologies. This role demands strong technical expertise, partner-facing professionalism, and the ability to manage priorities. Responsibilities Reporting to the IT Delivery Manager Stay updated on industry trends and Flotek technologies Scoping of complex projects including resources, timelines and budgets Setup and installation of new Microsoft server environments, locally and within data centre environments Full implementation of Premise based server to cloud technology migrations, specifically Microsoft 365 Installation of advanced firewall technologies inc security features & change requests Design and Implementation of internal network infrastructures Responsible for giving world-class service at all times Responsible for delivering your IT projects on time and within budget Responsible for communicating with partners and internal project managers. Hands-on technical troubleshooting, resolution of incidents and change requests. Creating and maintaining detailed project documentation, including technical specifications and user guides. Provide direction on technical faults where a technical escalation is required from internal IT Helpdesk Deliver product training to end users as well as internally. Mentor and support the growth of aspiring IT delivery engineers. What we're looking for: A positive attitude with a can do approach to everything! Excellent communication skills Great telephone manner Previous experience in an IT Service or senior IT Delivery role in an MSP environment Strong knowledge of using and supporting Microsoft Windows client operating systems in conjunction with M365 cloud products Experience with server environments (DCs, AD, DHCP, DNS) Experience with Sharepoint migration and management Experienced in advanced firewalls with security technologies Experience of Email migrations (Cloud to Cloud, On Prem to cloud) Experience in using IT Service Management software Be user-focused and understand and identify user needs Knowledge of managed Security technologies An understanding of network technologies (LAN, WAN, Wi-Fi) Excellent organisational skills and the ability to prioritise work effectively Excellent external partner liaison skills Ability to prioritise personal workload Full UK Driving Licence Benefits: Salary dependent on experience within range of 35,000 - 40,000 per annum EMI Share Equity Scheme - own a slice of the "Purple Pie" Day off for your birthday Day off for other life's milestones - such as weddings, moving house, child's first day at school, or religious holidays Give back day to support your chosen charity Savings on gym memberships, shopping and other discounts available through Perkbox Variety of social events & team building opportunities are available Opportunities for professional development and career progression Due to the nature of the role the company will not be able to offer sponsorship or relocation assistance so candidates must already have the right to live and work in the UK to be considered. Please click on the APPLY button to send your CV and Cover Letter for this role. Candidates with the experience or relevant job titles of: IT, IT Helpdesk, Senior IT Support Engineer, Helpdesk, Senior IT Support Technician, IT Project Manager, Infrastructure Engineer, 2nd Line Support Engineer, 2nd Line Support, ICT Systems Engineer, IT Service Desk Technician, 3rd Line Support, 2nd Line Support Technician, Technical Support, IT Systems Engineer, IT Systems Technician, ICT Technician, IT Systems Support, Technical Support Engineer, Network Engineer may also be considered for this role.
Group IT Infrastructure Manager Our client based in Tamworth, is seeking a Group IT Infrastructure Manager to support over 300 users across sites in the UK, Ireland, Scotland and Dubai. You'll lead a team of skilled IT individuals, fostering a collaborative and service focused culture. From delivering large-scale infrastructure projects to ensuring the seamless day-to-day operation of critical systems, the Group IT Infrastructure Manager will work on meaningful projects, collaborate with cross functional teams, and directly influence the success of our organisation. As a Group IT Infrastructure Manager, you will need to have/be: Networking Strong network admin, installation, and troubleshooting skills (CCNA level). Experience with Cisco, Fortinet, Ruckus; performance and security focused. Skilled in VLANs, VPNs, firewalls, QoS, and high-availability design. Hardware & Infrastructure Good understanding of hardware, cabling, wireless tech, and IT security basics. Experience with rack servers, RAID, SAN/NAS storage. Competent with monitoring tools (SolarWinds, Nagios, PRTG). Microsoft Technologies Strong Windows Server (Apply online only , AD, Group Policy, and systems admin. Working knowledge of Exchange Online. Experience with Azure AD and hybrid identity. Familiar with Intune and JAMF for device management. Solid Office 365 and Windows 10/11 admin skills. Virtualisation & Cloud Skilled in Hyper-V and VMware (resource management, backups, failover). Exposure to Azure, AWS, GCP for migrations and optimisation. Communication Systems Experience with enterprise VoIP systems. Knowledge of IP CCTV setup, storage, and network integration. Backup & DR Proficient with Veeam for backup/replication. Experience in DR planning, failover, and resilience testing. Security & Compliance Strong grasp of cybersecurity (firewalls, EPP, vulnerabilities, threat detection). Understanding of ISO 27001 and GDPR; audit support experience. Familiar with SIEM tools (Splunk, Sentinel). Operating Systems & Automation Working knowledge of Linux (Ubuntu, CentOS). Scripting with PowerShell, Bash, Python. Familiar with ITSM platforms (ServiceNow, Freshservice). Soft Skills Strong analytical and problem-solving ability. Excellent communicator across technical/non-technical teams. Highly organised with good multitasking skills. Leadership experience driving team performance and improvement. Certifications Essential: MCSE, ITIL, CCNA (or equivalent) Desirable: CISSP / Security+, ISO 27001, PRINCE2 Details: Salary : 65, 000 - 70, 000 Working Hours : Full time Monday - Friday Location : Tamworth (on site full time) Duration : Permanent Role of Group IT Infrastructure Manager: Visible, approachable leader across all sites. Partner with departments to deliver proactive, value-driven IT solutions. Provide IT input in management meetings to support strategic decisions. Support wider teams during peak periods to maintain smooth operations. Oversee daily IT operations across servers, applications, and networks. Manage installation, upgrades, and maintenance of hardware/software. Lead procurement and lifecycle management of IT equipment. Ensure system performance through testing, monitoring, and improvement. Manage and optimise WAN infrastructure across all sites. Maintain strong security controls to protect systems and data. Proactively identify and resolve vulnerabilities through updates and patches. Maintain robust disaster recovery and backup strategies. Assess technology risks and implement mitigation measures. Test and refine DR and continuity plans to ensure resilience. Lead major infrastructure projects, upgrades, and migrations. Work with MIS to align infrastructure and system development. Create project plans, manage resources, and deliver on time and budget. Manage the IT budget and track expenditure. Build strong vendor relationships, negotiate contracts, and ensure SLAs are met. Lead and develop 3rd Line Engineers and Helpdesk teams. Oversee Helpdesk performance and ensure timely issue resolution. Foster a collaborative, customer-focused, and continuously improving culture. Stay updated on new technologies and recommend improvements. Drive continuous improvement across infrastructure and service delivery. Align IT services and projects with long-term organisational goals. Strong analytical thinker with excellent problem-solving skills. Willing to work evenings/weekends/public holidays when required. Benefits of working as a Group IT Infrastructure Manager: 23 days annual leave + bank holidays Option to purchase up to 5 extra days annual leave Health Cashback Plan Pension Scheme Life Assurance Free Parking
16/01/2026
Full time
Group IT Infrastructure Manager Our client based in Tamworth, is seeking a Group IT Infrastructure Manager to support over 300 users across sites in the UK, Ireland, Scotland and Dubai. You'll lead a team of skilled IT individuals, fostering a collaborative and service focused culture. From delivering large-scale infrastructure projects to ensuring the seamless day-to-day operation of critical systems, the Group IT Infrastructure Manager will work on meaningful projects, collaborate with cross functional teams, and directly influence the success of our organisation. As a Group IT Infrastructure Manager, you will need to have/be: Networking Strong network admin, installation, and troubleshooting skills (CCNA level). Experience with Cisco, Fortinet, Ruckus; performance and security focused. Skilled in VLANs, VPNs, firewalls, QoS, and high-availability design. Hardware & Infrastructure Good understanding of hardware, cabling, wireless tech, and IT security basics. Experience with rack servers, RAID, SAN/NAS storage. Competent with monitoring tools (SolarWinds, Nagios, PRTG). Microsoft Technologies Strong Windows Server (Apply online only , AD, Group Policy, and systems admin. Working knowledge of Exchange Online. Experience with Azure AD and hybrid identity. Familiar with Intune and JAMF for device management. Solid Office 365 and Windows 10/11 admin skills. Virtualisation & Cloud Skilled in Hyper-V and VMware (resource management, backups, failover). Exposure to Azure, AWS, GCP for migrations and optimisation. Communication Systems Experience with enterprise VoIP systems. Knowledge of IP CCTV setup, storage, and network integration. Backup & DR Proficient with Veeam for backup/replication. Experience in DR planning, failover, and resilience testing. Security & Compliance Strong grasp of cybersecurity (firewalls, EPP, vulnerabilities, threat detection). Understanding of ISO 27001 and GDPR; audit support experience. Familiar with SIEM tools (Splunk, Sentinel). Operating Systems & Automation Working knowledge of Linux (Ubuntu, CentOS). Scripting with PowerShell, Bash, Python. Familiar with ITSM platforms (ServiceNow, Freshservice). Soft Skills Strong analytical and problem-solving ability. Excellent communicator across technical/non-technical teams. Highly organised with good multitasking skills. Leadership experience driving team performance and improvement. Certifications Essential: MCSE, ITIL, CCNA (or equivalent) Desirable: CISSP / Security+, ISO 27001, PRINCE2 Details: Salary : 65, 000 - 70, 000 Working Hours : Full time Monday - Friday Location : Tamworth (on site full time) Duration : Permanent Role of Group IT Infrastructure Manager: Visible, approachable leader across all sites. Partner with departments to deliver proactive, value-driven IT solutions. Provide IT input in management meetings to support strategic decisions. Support wider teams during peak periods to maintain smooth operations. Oversee daily IT operations across servers, applications, and networks. Manage installation, upgrades, and maintenance of hardware/software. Lead procurement and lifecycle management of IT equipment. Ensure system performance through testing, monitoring, and improvement. Manage and optimise WAN infrastructure across all sites. Maintain strong security controls to protect systems and data. Proactively identify and resolve vulnerabilities through updates and patches. Maintain robust disaster recovery and backup strategies. Assess technology risks and implement mitigation measures. Test and refine DR and continuity plans to ensure resilience. Lead major infrastructure projects, upgrades, and migrations. Work with MIS to align infrastructure and system development. Create project plans, manage resources, and deliver on time and budget. Manage the IT budget and track expenditure. Build strong vendor relationships, negotiate contracts, and ensure SLAs are met. Lead and develop 3rd Line Engineers and Helpdesk teams. Oversee Helpdesk performance and ensure timely issue resolution. Foster a collaborative, customer-focused, and continuously improving culture. Stay updated on new technologies and recommend improvements. Drive continuous improvement across infrastructure and service delivery. Align IT services and projects with long-term organisational goals. Strong analytical thinker with excellent problem-solving skills. Willing to work evenings/weekends/public holidays when required. Benefits of working as a Group IT Infrastructure Manager: 23 days annual leave + bank holidays Option to purchase up to 5 extra days annual leave Health Cashback Plan Pension Scheme Life Assurance Free Parking
Location: London | Hybrid: 4 days per week | Type: Permanent Salary: Competitive with excellent bonus and benefits McCabe & Barton are partnering with a leading investment management client in London to appoint a highly skilled Senior Infrastructure Engineer. This pivotal role requires a confident, service-oriented professional to deliver exceptional technical support to executive users while managing cloud operations, Microsoft 365 administration, and core infrastructure services. Role Overview This position plays a key role in ensuring seamless technology operations across the business. You will provide high-level infrastructure and end-user support, with a strong emphasis on VIP and C-suite service delivery. The ideal candidate combines deep technical knowledge with outstanding communication and relationship management skills. Key Responsibilities VIP & Executive Support: Deliver white-glove IT support to executive stakeholders, handling sensitive issues with discretion, urgency, and professionalism. Desktop & End-User Expertise: Provide Level 2/3 support across Windows 10/11, iOS, and enterprise productivity tools. Ensure consistent, high-performance user experiences for laptops, desktops, mobiles, AV equipment, and home office setups. Microsoft 365 Administration: Manage Exchange Online, SharePoint, OneDrive, Teams, and Entra ID (Azure AD), including mailbox management, permissions delegation, and priority user provisioning. Infrastructure & Cloud Operations: Maintain hybrid environments across Windows Server, VMware, and Azure. Oversee performance monitoring, patching, cost management, backups, and disaster recovery processes. Network & Connectivity: Troubleshoot TCP/IP, DNS, DHCP, VPNs, SD-WAN, and remote access solutions, ensuring maximum uptime for both on-site and remote users. Identity & Access Management: Administer Active Directory, group policies, MFA, conditional access, and privileged accounts following best-practice security principles. Incident & Problem Management: Lead major incident resolution and root cause analysis, coordinating cross-functional teams and implementing preventative actions. Mobile & Remote Support: Support iOS devices via Intune, configure secure connectivity, and optimize technology for home-based and hybrid users. Audio-Visual Systems: Manage Teams and Zoom platforms, boardroom AV systems, and hybrid meeting setups, providing seamless support for high-profile meetings. Proactive Service Management: Anticipate and address user needs, maintain executive asset registers, and help drive continuous service improvements. About You Experienced in Level 2/3 technical support within enterprise or financial environments. Strong communicator able to translate technical issues for non-technical stakeholders. Calm under pressure and capable of managing competing priorities effectively. Highly personable with a proactive, client-focused mindset. How to Apply If your background aligns with the requirements above, please apply with an up-to-date CV.
16/01/2026
Full time
Location: London | Hybrid: 4 days per week | Type: Permanent Salary: Competitive with excellent bonus and benefits McCabe & Barton are partnering with a leading investment management client in London to appoint a highly skilled Senior Infrastructure Engineer. This pivotal role requires a confident, service-oriented professional to deliver exceptional technical support to executive users while managing cloud operations, Microsoft 365 administration, and core infrastructure services. Role Overview This position plays a key role in ensuring seamless technology operations across the business. You will provide high-level infrastructure and end-user support, with a strong emphasis on VIP and C-suite service delivery. The ideal candidate combines deep technical knowledge with outstanding communication and relationship management skills. Key Responsibilities VIP & Executive Support: Deliver white-glove IT support to executive stakeholders, handling sensitive issues with discretion, urgency, and professionalism. Desktop & End-User Expertise: Provide Level 2/3 support across Windows 10/11, iOS, and enterprise productivity tools. Ensure consistent, high-performance user experiences for laptops, desktops, mobiles, AV equipment, and home office setups. Microsoft 365 Administration: Manage Exchange Online, SharePoint, OneDrive, Teams, and Entra ID (Azure AD), including mailbox management, permissions delegation, and priority user provisioning. Infrastructure & Cloud Operations: Maintain hybrid environments across Windows Server, VMware, and Azure. Oversee performance monitoring, patching, cost management, backups, and disaster recovery processes. Network & Connectivity: Troubleshoot TCP/IP, DNS, DHCP, VPNs, SD-WAN, and remote access solutions, ensuring maximum uptime for both on-site and remote users. Identity & Access Management: Administer Active Directory, group policies, MFA, conditional access, and privileged accounts following best-practice security principles. Incident & Problem Management: Lead major incident resolution and root cause analysis, coordinating cross-functional teams and implementing preventative actions. Mobile & Remote Support: Support iOS devices via Intune, configure secure connectivity, and optimize technology for home-based and hybrid users. Audio-Visual Systems: Manage Teams and Zoom platforms, boardroom AV systems, and hybrid meeting setups, providing seamless support for high-profile meetings. Proactive Service Management: Anticipate and address user needs, maintain executive asset registers, and help drive continuous service improvements. About You Experienced in Level 2/3 technical support within enterprise or financial environments. Strong communicator able to translate technical issues for non-technical stakeholders. Calm under pressure and capable of managing competing priorities effectively. Highly personable with a proactive, client-focused mindset. How to Apply If your background aligns with the requirements above, please apply with an up-to-date CV.
Windows 11 Service Desk Analyst Remote - occasional travel to Oxford or Southampton 150 per day , inside IR35 Full Time Security Clearance Required Are you tech-savvy, customer-focused, and ready to make a difference in public services? Our client is looking for a dedicated Windows 11 Service Desk Analyst to provide exceptional support and guidance to end users. This is an exciting temporary opportunity with a daily rate of 150, ending on March 31, 2026. Why You Should Apply: Be part of a dynamic ICT team dedicated to delivering top-notch service. Work in an environment that values your expertise and encourages professional growth. Contribute to improving user experiences across the organisation. Key Responsibilities: Provide expert support, advice, and guidance to end users reporting incidents and technical issues in relation to their Windows 11 Laptop Refresh Programme. Analyse, diagnose, and identify workarounds to resolve issues within service level agreements. Engage with ICT technical support functions to ensure timely incident resolution. Communicate effectively with users and ICT staff, ensuring clarity and support throughout the incident management process. Take ownership of incidents and service requests to maintain high customer satisfaction ratings. What We're Looking For: A good standard of education along with ITIL v2 or v3 knowledge or qualification (Essential). Experience within a service desk or technical environment (Essential). Excellent written and verbal communication skills with a customer-focused mindset (Essential). Strong problem-solving and troubleshooting skills, able to think logically in a fast-paced environment (Essential). A commitment to ongoing professional development (Essential). An understanding of ICT systems relevant to the organisation (Desirable). Basic skills in at least one ICT technical area (Desirable). Additional Information: This role reports directly to the Service Desk Team Leader. You will be working closely with the ICT team to ensure seamless service delivery.
15/01/2026
Contractor
Windows 11 Service Desk Analyst Remote - occasional travel to Oxford or Southampton 150 per day , inside IR35 Full Time Security Clearance Required Are you tech-savvy, customer-focused, and ready to make a difference in public services? Our client is looking for a dedicated Windows 11 Service Desk Analyst to provide exceptional support and guidance to end users. This is an exciting temporary opportunity with a daily rate of 150, ending on March 31, 2026. Why You Should Apply: Be part of a dynamic ICT team dedicated to delivering top-notch service. Work in an environment that values your expertise and encourages professional growth. Contribute to improving user experiences across the organisation. Key Responsibilities: Provide expert support, advice, and guidance to end users reporting incidents and technical issues in relation to their Windows 11 Laptop Refresh Programme. Analyse, diagnose, and identify workarounds to resolve issues within service level agreements. Engage with ICT technical support functions to ensure timely incident resolution. Communicate effectively with users and ICT staff, ensuring clarity and support throughout the incident management process. Take ownership of incidents and service requests to maintain high customer satisfaction ratings. What We're Looking For: A good standard of education along with ITIL v2 or v3 knowledge or qualification (Essential). Experience within a service desk or technical environment (Essential). Excellent written and verbal communication skills with a customer-focused mindset (Essential). Strong problem-solving and troubleshooting skills, able to think logically in a fast-paced environment (Essential). A commitment to ongoing professional development (Essential). An understanding of ICT systems relevant to the organisation (Desirable). Basic skills in at least one ICT technical area (Desirable). Additional Information: This role reports directly to the Service Desk Team Leader. You will be working closely with the ICT team to ensure seamless service delivery.
Join a leading independent telecom company as a Technician 2. Job Overview: Installation Technicians are responsible for providing desktop hardware installation services where basic technical skills are required to deliver a reliable service solution. The role involves unboxing and installing equipment at desks, connecting peripherals and cables (such as power and network), performing power-on self-tests, and initiating automated builds or simple scripted post-login configurations. Technicians may be required to work variable shift patterns as per business needs, maintain accurate system records, and strictly adhere to procedures, scripts, and policies. Tittle: Technician 2 Location: Belfast County Antrim, Northern Ireland - BT1 3BT Antrim BT1 3BT Rate: PAYE - £14.90/hr (Basic) or UMB - £19.34/hr (Under IR35) Start/End Date: 19 Jan 2026 to 31 Mar 2026 Duration: Mon-Fri 09:00 AM to 05:30PM Key Responsibilities : Unbox and install desktop hardware and peripherals at designated workstations. Connect power and network cables and perform power-on self-tests. Initiate automated builds and execute simple scripted post-login configurations. Maintain accurate system records, primarily using ServiceNow. Ensure strict compliance with established procedures, scripts, and policies. Provide basic technical support during installation and configuration. Collaborate with internal teams to ensure smooth service delivery. Work flexible shifts as required by business needs (with prior notice). Uphold high standards of professionalism and customer service during installations. Additional Requirements : A current UK driving licence is mandatory. Ability to work variable shift patterns when required. Strong attention to detail and adherence to company policies. How to Apply: If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. Next Steps Once you've applied, one of our friendly recruitment consultants will give you a call and talk you through the screening process. If your application is successful, you'll be involved in a live virtual interview with one of our client's hiring managers to get to know you better. We look forward to speaking to you! Hays Talent Solutions is a trading division of Hays Specialist Recruitment Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.
15/01/2026
Contractor
Join a leading independent telecom company as a Technician 2. Job Overview: Installation Technicians are responsible for providing desktop hardware installation services where basic technical skills are required to deliver a reliable service solution. The role involves unboxing and installing equipment at desks, connecting peripherals and cables (such as power and network), performing power-on self-tests, and initiating automated builds or simple scripted post-login configurations. Technicians may be required to work variable shift patterns as per business needs, maintain accurate system records, and strictly adhere to procedures, scripts, and policies. Tittle: Technician 2 Location: Belfast County Antrim, Northern Ireland - BT1 3BT Antrim BT1 3BT Rate: PAYE - £14.90/hr (Basic) or UMB - £19.34/hr (Under IR35) Start/End Date: 19 Jan 2026 to 31 Mar 2026 Duration: Mon-Fri 09:00 AM to 05:30PM Key Responsibilities : Unbox and install desktop hardware and peripherals at designated workstations. Connect power and network cables and perform power-on self-tests. Initiate automated builds and execute simple scripted post-login configurations. Maintain accurate system records, primarily using ServiceNow. Ensure strict compliance with established procedures, scripts, and policies. Provide basic technical support during installation and configuration. Collaborate with internal teams to ensure smooth service delivery. Work flexible shifts as required by business needs (with prior notice). Uphold high standards of professionalism and customer service during installations. Additional Requirements : A current UK driving licence is mandatory. Ability to work variable shift patterns when required. Strong attention to detail and adherence to company policies. How to Apply: If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. Next Steps Once you've applied, one of our friendly recruitment consultants will give you a call and talk you through the screening process. If your application is successful, you'll be involved in a live virtual interview with one of our client's hiring managers to get to know you better. We look forward to speaking to you! Hays Talent Solutions is a trading division of Hays Specialist Recruitment Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.
Join a leading independent technology and services provider as an Installation Technician! Job Overview: We are seeking skilled Installation Technicians to provide desktop hardware installation services. This role involves unboxing and installing equipment, connecting peripherals and cables, and performing basic configuration tasks. You will also maintain accurate system records and adhere to strict procedures. Location: Sheffield, S1 2BG Daily Rate : £19.34 per hour via umbrella OR £14.90 per hour via PAYE Contract Length: 19-Jan-2026 to 31-Mar-2026 Start Date: 19-Jan-2026 (Tentative) Key Responsibilities: * Unbox and install desktop hardware and peripherals * Connect power and network cables and perform power-on self-tests * Initiate automated builds and simple scripted post-login configurations * Maintain accurate records in ServiceNow * Follow strict procedures, scripts, and policies * Work variable shift patterns as required by business needs Key Requirements: * Basic technical skills for hardware installation * Ability to follow detailed instructions and scripts * Flexibility for occasional changes in working days (with notice) * Current UK driving licence (mandatory) * Strong attention to detail and adherence to policies Additional Information: * Interview Process: One-stage interview via MS Teams How to Apply: If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. Hays Talent Solutions is a trading division of Hays Specialist Recruitment Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.
15/01/2026
Contractor
Join a leading independent technology and services provider as an Installation Technician! Job Overview: We are seeking skilled Installation Technicians to provide desktop hardware installation services. This role involves unboxing and installing equipment, connecting peripherals and cables, and performing basic configuration tasks. You will also maintain accurate system records and adhere to strict procedures. Location: Sheffield, S1 2BG Daily Rate : £19.34 per hour via umbrella OR £14.90 per hour via PAYE Contract Length: 19-Jan-2026 to 31-Mar-2026 Start Date: 19-Jan-2026 (Tentative) Key Responsibilities: * Unbox and install desktop hardware and peripherals * Connect power and network cables and perform power-on self-tests * Initiate automated builds and simple scripted post-login configurations * Maintain accurate records in ServiceNow * Follow strict procedures, scripts, and policies * Work variable shift patterns as required by business needs Key Requirements: * Basic technical skills for hardware installation * Ability to follow detailed instructions and scripts * Flexibility for occasional changes in working days (with notice) * Current UK driving licence (mandatory) * Strong attention to detail and adherence to policies Additional Information: * Interview Process: One-stage interview via MS Teams How to Apply: If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. Hays Talent Solutions is a trading division of Hays Specialist Recruitment Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.
Join a leading independent technology and services provider as an Installation Technician! Job Overview: We are seeking skilled Installation Technicians to provide desktop hardware installation services. This role involves unboxing and installing equipment, connecting peripherals and cables, and performing basic configuration tasks. You will also maintain accurate system records and adhere to strict procedures. Location: Sheffield, S1 2BG Daily Rate : £19.34 per hour via umbrella OR £14.90 per hour via PAYE Contract Length: 19-Jan-2026 to 31-Mar-2026 Start Date: 19-Jan-2026 (Tentative) Key Responsibilities: * Unbox and install desktop hardware and peripherals * Connect power and network cables and perform power-on self-tests * Initiate automated builds and simple scripted post-login configurations * Maintain accurate records in ServiceNow * Follow strict procedures, scripts, and policies * Work variable shift patterns as required by business needs Key Requirements: * Basic technical skills for hardware installation * Ability to follow detailed instructions and scripts * Flexibility for occasional changes in working days (with notice) * Current UK driving licence (mandatory) * Strong attention to detail and adherence to policies Additional Information: * Interview Process: One-stage interview via MS Teams How to Apply: If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. Hays Talent Solutions is a trading division of Hays Specialist Recruitment Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.
15/01/2026
Contractor
Join a leading independent technology and services provider as an Installation Technician! Job Overview: We are seeking skilled Installation Technicians to provide desktop hardware installation services. This role involves unboxing and installing equipment, connecting peripherals and cables, and performing basic configuration tasks. You will also maintain accurate system records and adhere to strict procedures. Location: Sheffield, S1 2BG Daily Rate : £19.34 per hour via umbrella OR £14.90 per hour via PAYE Contract Length: 19-Jan-2026 to 31-Mar-2026 Start Date: 19-Jan-2026 (Tentative) Key Responsibilities: * Unbox and install desktop hardware and peripherals * Connect power and network cables and perform power-on self-tests * Initiate automated builds and simple scripted post-login configurations * Maintain accurate records in ServiceNow * Follow strict procedures, scripts, and policies * Work variable shift patterns as required by business needs Key Requirements: * Basic technical skills for hardware installation * Ability to follow detailed instructions and scripts * Flexibility for occasional changes in working days (with notice) * Current UK driving licence (mandatory) * Strong attention to detail and adherence to policies Additional Information: * Interview Process: One-stage interview via MS Teams How to Apply: If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. Hays Talent Solutions is a trading division of Hays Specialist Recruitment Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.
Desktop Engineer A leading consultancy is seeking a Desktop Engineer. Starting ASAP, paying between 27-31k base annum. This role would also require you to undergo SC Clearance and requires you to be on site 5 days a week at the client's site at Barrow-inFurness. Your role: Take ownership of 2nd line support responsibilities, resolving incidents within SLA and contributing to a target of fewer than 2% incidents per month. Complete assigned tasks within agreed timeframes, ensuring quality and consistency. Carry out NSR (Non-Standard Request) tasks within agreed timelines. Collaborate with Level 3 teams to escalate and resolve major technical issues. Install and configure software and hardware, and troubleshoot technical issues across laptops, desktops, networks, printers, and more. Requirement to drive company vehicles to deliver IT equipment and provide hands-on support. We'll work with you to accommodate any accessibility or personal needs. Your skills and experience: Strong knowledge of Microsoft Windows OS (Windows 10 & 7), including build, configuration, and registry settings. Proficiency in Microsoft Office and a basic understanding of SCCM and Active Directory. Familiarity with IT service models and ITSM tools (e.g., ServiceNow). Understanding of network technologies including LAN/WAN/vLAN, Wi-Fi, DHCP, DNS/WINS, PXE, and VPN/remote connectivity. Experience with computer peripherals such as printers (including MFDs), docking stations, display screens, and scanners. Exposure to Microsoft Exchange environments and experience with LTSC Channels and KIOSK setups is a plus. Your security clearance: To be successfully appointed to this role, it is a requirement to obtain Security Check (SC) clearance. To obtain SC clearance, the successful applicant must have resided continuously within the United Kingdom for the last 5 years, along with other criteria and requirements. Throughout the recruitment process, you will be asked questions about your security clearance eligibility such as, but not limited to, country of residence and nationality. Some posts are restricted to sole UK Nationals for security reasons; therefore, you may be asked about your citizenship in the application process.
15/01/2026
Full time
Desktop Engineer A leading consultancy is seeking a Desktop Engineer. Starting ASAP, paying between 27-31k base annum. This role would also require you to undergo SC Clearance and requires you to be on site 5 days a week at the client's site at Barrow-inFurness. Your role: Take ownership of 2nd line support responsibilities, resolving incidents within SLA and contributing to a target of fewer than 2% incidents per month. Complete assigned tasks within agreed timeframes, ensuring quality and consistency. Carry out NSR (Non-Standard Request) tasks within agreed timelines. Collaborate with Level 3 teams to escalate and resolve major technical issues. Install and configure software and hardware, and troubleshoot technical issues across laptops, desktops, networks, printers, and more. Requirement to drive company vehicles to deliver IT equipment and provide hands-on support. We'll work with you to accommodate any accessibility or personal needs. Your skills and experience: Strong knowledge of Microsoft Windows OS (Windows 10 & 7), including build, configuration, and registry settings. Proficiency in Microsoft Office and a basic understanding of SCCM and Active Directory. Familiarity with IT service models and ITSM tools (e.g., ServiceNow). Understanding of network technologies including LAN/WAN/vLAN, Wi-Fi, DHCP, DNS/WINS, PXE, and VPN/remote connectivity. Experience with computer peripherals such as printers (including MFDs), docking stations, display screens, and scanners. Exposure to Microsoft Exchange environments and experience with LTSC Channels and KIOSK setups is a plus. Your security clearance: To be successfully appointed to this role, it is a requirement to obtain Security Check (SC) clearance. To obtain SC clearance, the successful applicant must have resided continuously within the United Kingdom for the last 5 years, along with other criteria and requirements. Throughout the recruitment process, you will be asked questions about your security clearance eligibility such as, but not limited to, country of residence and nationality. Some posts are restricted to sole UK Nationals for security reasons; therefore, you may be asked about your citizenship in the application process.
