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In a team providing 24/7 IT support for On-Prem and Cloud applications As part of a dedicated, internal IT team, the Systems, Infrastructure and Network Engineer will provide full IT support for the wider organisation, including extensive IT systems found in large corporate engineering companies as well as On-Prem and Cloud provisions. Work will vary, but the team takes pride in responding quickly and efficiently to support cases escalated from helpdesks. Due to the nature of projects, you will be expected to be onsite quickly if required, so interested applicants do need to live in Cambridge or fairly close to Cambridge (up to 1.5 hours away commute; athough in general you may only be in the office 2+ days per week). You would be expected to be on-call for out-of-hours support one-week-in-four (again being able to go into the office quickly during this time; this doesn t happen often, but the business provides a 24/7 service to their customers so the ability to provide support is required). Requirements: Extensive experience in IT Systems or Network Engineering (this is not a sysadmin desktop support role). Expertise and project understanding around networking (including TCP/IP, DNS, ports and protocols, routers, latency, firewalls, VPNs etc ). Experience with both Windows Server systems administration (Active Directory, RADIUS, PowerShell); and Linux systems administration (Ubuntu, Apache2, OpenSSL). Experience with different email configurations and management (DMARC, SPF, SMTP, IMAP). Additional experience with database administration (SQL Server, Oracle); MS 365 administration; virtual machine hosting; and Azure would be beneficial. The role is particularly people-facing, so good communication skills and ability to translate technical jargon for non-technical audiences is important. Similarly, the ability to multitask, lead on projects and being adaptable is important. On offer is a competitive salary with good benefits. The company provides support to employees and flexibility to accommodate work-life balance when possible. Another top job from ECM, the high-tech recruitment experts. Even if this job's not quite right, do contact us now - we may well have the ideal job for you. To discuss your requirements call ecm or email your CV. We will always ask before forwarding your CV. Please apply (quoting ref: CV27483 ) only if you are eligible to live and work in the UK. By submitting your details you certify that the information you provide is accurate.

Head of Technology Location: Guildford (Free Parking on Site) Hours: Full time Salary: Competitive Join a fast-growing, people-oriented business as the Head of Technology. This hands-on position is pivotal in driving IT projects and shaping our technological future. About our client: We are an innovative retailer utilising a modular ERP as a SaaS solution. Cybersecurity is paramount, and we are Cyber Essentials accredited. With outsourced basic IT support, our in-house team focuses on system expertise and user support. Responsibilities: Lead and manage IT projects, including systems integrations, APIs, and automation initiatives. Contribute to the technology roadmap and oversee cyber security measures. Manage and develop a growing technology team. Foster a culture of experimentation and curiosity to drive technological advancements. Collaborate with the Chief Operating Officer to enhance the maturity of the IT landscape . Essential (Knowledge, skills, qualifications, experience): Strong knowledge of and experience with the ITIL framework. Proven people management skills. Experience with ERP systems, particularly within a retail context. Familiarity with blockchain technology and decentralised marketplaces. Experience in app development. Desirable (Knowledge, skills, qualifications, experience): Experience with Azure data lake. Background in managing an IT Service desk. Experience in managing external vendors and support partners. To express your interest in this exciting opportunity, please apply or email your CV to (url removed) We look forward to hearing from you! Office Angels is an employment agency. We are an equal opportunities employer who put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. We do this by showcasing their talents, skills and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

Job Title: Lecturer in Computing (HE) (Data Science and AI) Location: Birmingham Salary: £38,784 - £43,482 per annum - AC2 Job type: Permanent, Full-time / Part-time UCB is an equal opportunities employer. We are TEF rated Silver, with a Good Ofsted rating. The Role: Ready to inspire the next generation of tech professionals? Join our growing Computing Department and play a key role in shaping the future of Higher Education. Join our academic team and be part of our growth! As a Lecturer, you'll deliver inspiring and inclusive teaching that supports all students in achieving their full potential. This role will focus on teaching a range of Data Science and AI related modules on our HE programmes , where you'll help shape and guide future leaders in the field. You will prioritise practical application and demonstration over theoretical instruction, ensuring students gain real-world skills and experience. Why University College Birmingham? Growing Department: Be part of a team that's thriving and expanding every year. Supportive & Inclusive: Join a collaborative, diverse environment. Career Development : Access ongoing professional growth opportunities. Industry Connections: Work with industry partners, bringing real-world learning into the classroom. Benefits: Generous allocation of annual leave 38 days' paid leave per year 12 Bank Holidays & Concessionary Days Excellent Teachers' Pension Scheme Employer Contributions - 28.6% Subsidised private healthcare provided by Aviva including a Digital GP Service. Employee Assistance Programme inclusive of counselling services, financial wellbeing support and bereavement support Annual health MOTs with our Registered Nurse Excellent staff development opportunities including professional qualification sponsorship A variety of salary sacrifice schemes including technology and cycle. Heavily-subsidised on-site car parking in central Birmingham Free on-site gym membership Extra Information: All applicants for employment at the University will be expected to demonstrate an understanding of the principles of Safeguarding and the PREVENT agenda in the context of further and higher education. Closing Date - Sunday 11th January 2026. Interview Date - Tuesday 27th January 2026. Please click APPLY to be redirected to our website to complete an application form. Candidates with experience or relevant job titles of; Data Science Lecturer, AI Lecturer, Computing Lecturer, Tech Lecturer, Computing Tutor, Computing Teacher, Cloud Technician, IT Support Engineer, IT Service Engineer, Service Desk Technician, IT Support Technician, Cloud Support Engineer, Support Technician, 1st Line Support Engineer, IT Support, IT Systems Support may also be considered for this role.

Job Title: Digital and IT Senior Analyst Location: Ansty Park - 4 days on site and 1 day working from home Duration: 6 Months (Contract) Rate: 300 per day via umbrella company Clearance: Candidate needs to be BPSS eligible Overview The Digital and IT Senior Analyst defines, configures, tests, trains and supports business-related information technology requirements and systems. Collaborating with Group and Division subject matter experts and 3rd party IT vendors, they lead directly, or co-lead, single technology or regional IT projects with accountability for completing on time, budget and meeting expectations. Essential Functions Leads directly, or co-leads, complex and/or global digital and IT project tasks delivering business results that meet deadlines; provide guidance to project resources within and across multiple teams as needed Performs system analysis, interprets data to identify gaps in technology or processes and makes recommendations within the IT and/or business function Assists in the development and implementation of new technologies/services including communication and reporting to key stakeholders on status and project closure Communicates decisions & formalize recommendations impacting area of responsibility to manager and business partners and key stakeholders where appropriate Point of contact assisting with most communications and project expectations with 3rd party IT and service vendors Manages own priorities and provides direction, guidance and mentoring to team members Delivers multiple solutions while managing conflicting priorities and resources Conducts knowledge transfer and/or cross training with team members Empowering and encouraging team members to provide feedback on ideas that deliver quality solutions Ability to travel as needed Available to provide after-hours and weekend technical support as needed Key Digital and IT Disciplines Application Programming Software Support Database Administration PC Support LAN/WAN Support Help Desk Engineering Systems IT Security Business Systems (MSS, JDE, SAP or similar) Qualifications Bachelor's degree in computer science, information systems, or related area (or international equivalent) 4+ years related IT experience Excellent written and verbal communication and collaboration skills Strong interpersonal skills, relates well with all levels of the organization Demonstrated leadership aptitude, learning agility, and adaptability Demonstrated ability to lead teams and manage projects effectively

The Role: Key Responsibilities You will be the core IT support presence, focused on maintaining stringent service levels and managing the full life cycle of hardware within your designated hub and surrounding areas. Ticket Management: Proactively manage and update all assigned support tickets (for the Hub and surrounding spoke locations) to ensure all contractual Service Level Agreements (SLAs) are met. Hardware Logistics & Asset Management: Perform end-to-end management of IT stock. This includes the precise scanning/logging of equipment in and out of locations to maintain accurate inventory and asset records. Device Repairs & Triage: Identify faults, perform initial triage, and conduct hardware repairs on 'in-warranty' equipment. You will also manage communication and part-ordering with external vendors. Disposal Management: Efficiently manage the process for IT asset disposals that are routed through the Hub, adhering to all contractual and security requirements. Remote Location Support: Conduct periodic replenishment of secure IT lockers at remote sites as required. Process Adherence: Strictly follow all established procedures and processes, including site-specific security regulations from internal guidelines. Service Improvement: Actively identify and flag any potential service issues or opportunities for service enhancement to your Team Leader. Essential Requirements Security Clearance: Current and Active SC (Security Check) Clearance is mandatory. Experience: Proven experience in a similar field/deskside service role, with a strong emphasis on hardware repair and logistics. The Details Hours: Monday to Friday, 08:30 - 17:00 Duration: 3-Month Contract Rate: 18.87 per hour (Inside IR35) This is an excellent chance to apply your technical expertise in a high-security environment and ensure essential IT services are delivered without disruption. If you possess the required SC Clearance and are available for an immediate start, apply now.

IT Helpdesk Manager - Kinver, DY7 Serveline IT is an IT Managed Service Provider, primarily providing IT Infrastructure support for SME Customers. As the manager of the Customer Helpdesk and first-line Support Team, the primary function is ensuring our customers are provided with first class remote IT support from our office in Kinver. Duties and Responsibilities Ensuring that all support requests are responded to and resolved within SLA and customer expectation Providing supervision, coaching and mentoring to all members of the first-line Support Team, carrying out regular one-to-one s and working with individuals to address areas for improvement and recognising outstanding performance. Acting as a role model and coach to all members of the team, leading by example, to demonstrate high standards of performance and customer service. Manage the balance of resources across the day, ensuring that workloads / service requests are correctly prioritised and helpdesk coverage is scheduled appropriately. Acting as the initial point of contact for the team with the aim of reducing the need for escalation to the wider management team. Having previous experience of a technical support role, supporting the IT Infrastructure for multiple external customers Ensure that support requests are managed professionally and are recorded clearly and accurately, suitable for interpretation by another team member Ensure that communication with the customer is maintained throughout the support request lifecycle, keeping them informed of their support request through to resolution Phone based and hands-on technical/desktop support and general troubleshooting Liaising with 3rd party companies as required Producing and maintaining support and customer documentation Driving resolutions where necessary Ensuring customer requirements are met, root cause issues are investigated and resolved Having knowledge and experience in the following areas: PC Desktop Systems - Microsoft Windows Operating Systems, Microsoft Office Applications Windows Server and Active Directory administration Microsoft 365 Services Broad understanding of IT Infrastructure, including networks, email systems and Cloud-based IT solutions Previous staff and team supervision Personal Qualities: Have a professional and can-do attitude with colleagues and customers Possess excellent communications skills Be able to work independently and as part of a team Be able to work under pressure Be self-motivated and have the ability to motivate others Demonstrate a methodical and structured approach to work Have a commitment to quality, and actively seek improvements to work methods and processes Have the ability to deal with ambiguity Have the confidence to deal with people at all levels Have the ability to travel when required Have an interest in technology With our support, have the desire to achieve Microsoft accreditation

Edwards and Pearce are delighted to announce their collaboration with one of East Riding's leading IT and Software providers. This esteemed company is currently seeking experienced 2nd Line Support Engineers to join their thriving team. THE ROLE: You will be responsible for resolving day-to-day IT issues, maintaining, monitoring and troubleshooting a range of software and equipment across our network. You will have strong expertise and the ability to provide rapid solutions. Using the Helpdesk ticket logging system to facilitate Desktop / Remote Support. Liaising with Support to get issues fixed. Configuring, installing and supporting any client hardware and software. Configuring, installing required devices. Processing new and leaver accounts. Managing, assessing, and reporting on project activities to meet deadlines. Focus on solving customers problems, striving to understand their needs. THE CANDIDATE: Previous experience in a similar role with a good level of application and network support. Knowledge of network connectivity, protocols, network security devices, network types, and wireless. Able to handle multiple competing priorities whilst possessing a high level of discipline, professionalism, and flexibility. Robust troubleshooting and strong analytical skills. High degree of personal integrity with a commitment to confidentiality. Ability to work effectively on your own and giving valuable feedback to rest of team whilst still being a team player. Strong attention to detail is required. THE BENEFITS: Company Pension, Laptop, Mobile, On-site parking THE CONSULTANCY: Edwards & Pearce acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Edwards & Pearce is an Equal Opportunities Employer.

Job Title: Service Operations Manager Location: Sheffield Salary: £40,000 to £50,000 depending on experience Contract: Full-time, permanent Hours: Monday to Friday If you enjoy running the day to day operation of an IT service function and keeping things moving in a busy MSP environment, this could be a great fit. We are supporting a growing managed services provider in Sheffield who are looking for a Service Operations Manager to take ownership of how their service function performs. You'll be the person who keeps the service desk working effectively, ensures operational standards are met, and acts as a steady point of contact for both the team and customers. This is a hands-on operational role, not a distant management position. You'll be involved in the detail day to day, while also improving how the service runs, guiding the team, and supporting escalations. If you like the mix of overseeing people, process and customer experience, this will suit you. What you'll be doing Operational leadership: Overseeing the daily running of the service desk and wider service operation. Making sure SLAs, KPIs and quality standards are consistently met. Coordinating workload, prioritising tickets and ensuring efficient workflow. Reviewing processes and implementing improvements to enhance service delivery. Monitoring trends, identifying recurring issues and recommending fixes. Supporting colleagues across technical teams, projects and management. Team leadership: Managing service desk staff including holidays, absence, timesheets and performance. Holding regular one to ones and development conversations. Coaching engineers on technical approach, communication and customer handling. Supporting recruitment and helping new team members settle into the role. Creating a positive team culture built on support, communication and accountability. Customer experience and escalation handling: Acting as the escalation point for service issues that need management involvement. Keeping customers informed, reassured and updated during major incidents. Making sure customers receive a consistent, high quality service. Maintaining calm and clarity when dealing with time sensitive issues. What we're looking for: Experience in an MSP or IT managed services environment. Strong understanding of how a service desk operates day to day. Proven ability to lead people, manage performance and drive improvement. Comfortable owning SLAs, KPIs and service reporting. Able to analyse operational data and make informed decisions. Confident communicating with customers at all levels. Calm under pressure with a structured, organised approach. Someone who enjoys accountability and taking ownership of outcomes. You do not need to know everything technically, but you must understand how technical teams work, how to keep service flowing and how to support customers and engineers effectively. What's in it for you: Salary between £40,000 and £50,000 depending on experience. Full-time, permanent role with long-term stability. Strong investment in personal development and training. Support from senior leadership and the wider technical teams. A collaborative working environment where your input will influence how the service operates. Free parking and modern office facilities. Regular team meetings and social events. How to apply If this sounds like the right next step in your career, we would love to hear from you. Apply with your CV or get in touch for a confidential chat. We respond to all applicants. If you are shortlisted, we will contact you before sharing your details with the client. Verus Recruitment Partners are acting as a Recruitment Agency in relation to this vacancy. We are an Equal Opportunities Employer. Service Operations Manager, Service Delivery Manager, MSP Operations, IT Service Manager, Service Desk Manager, ITIL, SLA Management, Escalation Manager, Sheffield IT Jobs, MSP Careers Yorkshire

.Job Title: Service Desk Manager Location: Sheffield Salary: £28,000 to £34,000 depending on experience Hours: 9.00am to 5.30pm, Monday to Friday Contract: Full-time, permanent If you're someone who enjoys bringing structure to a busy team, supporting people day to day and making sure customers receive a consistent level of service, this could be a great next step. We're working with a growing MSP in Sheffield who are looking for a Service Desk Manager to take responsibility for the performance and development of their support team. You won't be hands-on technically in this role. Instead, you'll be focused on people leadership, queue management, coaching, communication and keeping the service function running smoothly. If you like helping others succeed, improving processes and taking ownership of how a service desk operates, you'll feel at home here. What you'll be doing: Leading the team Managing the day to day running of the service desk. Coordinating workload, ticket queues and priorities. Holding regular one to ones and performance reviews. Addressing underperformance professionally and consistently. Supporting recruitment and helping new starters settle in. Coaching engineers on communication, ownership and service standards. Driving performance Monitoring SLAs, KPIs and customer satisfaction. Identifying trends and working with the team to reduce repeat issues. Reviewing processes and recommending improvements. Making sure documentation and reporting are always up to date. Keeping work organised during busy periods and major incidents. Supporting the customer experience Acting as the escalation point for issues that need management involvement. Communicating clearly and calmly during sensitive or time critical situations. Ensuring customers receive a consistent, quality service. Working closely with senior leadership to maintain high service standards. What we're looking for: Experience managing or leading a support team, ideally within an MSP. Confident working with SLAs, KPIs and service reporting. Able to manage performance fairly and consistently. A good working knowledge of ticketing systems and PSA tools. Someone organised, steady under pressure and comfortable making decisions. A people-focused leader who enjoys helping others develop and succeed. Strong communication skills and a professional approach. You do not need to be a deep technical expert, but you must understand how a service desk works and how to keep a team operating effectively. What's in it for you: Salary between £28,000 and £34,000 depending on experience. 21 days holiday plus bank holidays, increasing with length of service up to 34 days. Your birthday off. Health plan after one year. Dedicated development time each week. Paid internal and external training opportunities. Modern offices with free parking. Regular team meetings, social events and team building days. Supportive culture where your ideas will help shape how the service operates. How to apply If this sounds like the right move for you, we'd love to hear from you. Apply with your CV and we will be in touch. We contact all applicants, and if you are shortlisted, we will speak with you before presenting your details to the client. Verus Recruitment Partners are acting as a Recruitment Agency in relation to this vacancy. We are an Equal Opportunities Employer.

Senior Infrastructure Engineer Duration: 12-month fixed-term staff contract (not contract), with a strong potential for conversion to a permanent role. Location: This role is office based ,located in Hammersmith, London + 1 day remote work per week We are looking for a highly motivated and experienced Senior Infrastructure Engineer to join our global IT team. The successful candidate will play a key role in designing, implementing, maintaining, and supporting our entire IT infrastructure, which supports our business operations across multiple international locations. This is a practical role requiring a combination of deep technical expertise in Microsoft, VMware, and Cloud technologies, strategic thinking, and the ability to work effectively in a fast-paced, international setting. The ideal candidate will be a proactive problem-solver, a mentor to junior team members, and a driving force in the ongoing improvement of our IT services. Key Responsibilities Infrastructure Management & Support: Design, build, and maintain the company's global IT infrastructure, including on-premises HPE/Dell server and storage hardware, co-located data centres, and cloud-based systems. Manage and administer our hybrid cloud environment, with a strong focus on Microsoft Azure, Entra ID, and Azure MDM for modern device management. Ensure the security of our infrastructure and data by managing on-premises and cloud security controls and working closely with the Security Operations Centre (SoC) to action vulnerability management and system patching. Manage and maintain our Windows and Linux (CentOS, Red Hat, Ubuntu) server estate, as well as core Microsoft services (AD, GPO, DNS, NPS/Radius, CA, SMTP Relay), and our extensive VMware vSphere/vCenter virtualisation platform. Administer and optimise our System Centre Configuration Manager (SCCM) hierarchy, including Primary/Secondary sites, Distribution Points, Cloud Management Gateway (CMG), and Azure integration for global software deployment and updates. Manage and maintain our VDI environment (VMware Horizon/Citrix/OLVM), ensuring a reliable experience for our global user base. Take ownership of the company's backup and disaster recovery solutions, primarily using Veeam, and manage our tape library infrastructure. Provide 3rd line support for complex technical issues, acting as an escalation point for the service desk and junior engineers. Plan and execute infrastructure projects, including upgrades, migrations, and new implementations. Act as a technical lead and mentor for junior infrastructure engineers, fostering a culture of knowledge sharing and professional development. Requirements Extensive experience in a senior infrastructure engineering role, preferably within a global or multi-site SME. Expertise in the Microsoft Stack: Cloud Technologies: System Centre Configuration Manager (SCCM): Virtualisation & VDI: Hardware Experience: Networking & Monitoring: Security & Asset Management: Server Operating Systems & Backups:

Application Packaging & Deployment Engineer - £50,000 - £60,000 (pro rata) - 6-Month FTC (likely extension) - UK Security Clearance required - IT Managed Services Firm Our client, a leading IT Managed Services Provider, is seeking an experienced Application Packaging & Deployment Engineer to deliver secure, efficient, and compliant application packaging and deployment solutions for enterprise customers. This is a hands-on technical role requiring strong expertise in SCCM, Intune, and Scripting. Role and Responsibilities Create and maintain application packages using AdminStudio, InstallShield, and PowerShell. Repackage Legacy applications for modern deployment platforms (eg, Intune, MSIX). Deploy applications using SCCM and Intune, ensuring correct targeting and licensing compliance. Maintain deployment collections, boundary groups, and distribution points. Troubleshoot deployment failures and remediate issues in pre-production and production environments. Raise change requests and attend CAB meetings. Maintain accurate documentation for packaging and deployment processes. Collaborate with application owners, service desk, and infrastructure teams to gather requirements and validate deployments. Essential Skills & Experience Proven experience in application packaging (MSI, MSIX, App-V). Strong knowledge of SCCM for application deployment, reporting, and troubleshooting. Advanced Scripting skills (PowerShell, VBScript, Batch). Familiarity with Active Directory, Group Policy, and Windows 10/11 environments. Experience with Intune, Autopilot, and Conditional Access (desirable). Background in enterprise environments (utilities sector experience advantageous). Package Salary: £50,000 - £60,000 (pro rata) Contract: 6-Month FTC (likely extension) Clearance: UK Security Clearance (SC required or recently expired) Location: UK-based (occasional office travel, expenses paid) Application Packaging & Deployment Engineer - £50,000 - £60,000 (pro rata) - 6-Month FTC (likely extension) - UK Security Clearance required - IT Managed Services Firm

We are seeking a Senior Deskside Engineer to join a reputable organisation in the industrial/manufacturing sector. The successful candidate will provide technical support and ensure smooth IT operations in a fast-paced environment in Manchester. Client Details This role is with a well-established organisation in the industrial/manufacturing industry. They are a medium-sized company focused on delivering operational excellence and innovative solutions. The team is committed to maintaining high standards in technology support. Description Provide deskside support for IT-related issues, ensuring minimal disruption to business operations. Respond promptly to service requests, troubleshooting hardware and software problems effectively. Manage and maintain IT equipment, ensuring optimal performance and reliability. Support the installation, configuration, and updates of software and hardware systems. Collaborate with the technology department to improve IT support processes and documentation. Assist in maintaining IT security protocols and compliance within the organisation. Provide technical expertise and guidance to team members and other departments as needed. Work on IT projects to enhance system efficiency and user experience. Profile A successful Senior Deskside Engineer should have:? Strong working knowledge across the MS Stack including the Windows OS Family, Active Directory (hybrid) Ability to troubleshoot and resolve hardware, software, network, and system issues. line management or team lead experience Demonstrated ability to work effectively in a team environment ITIL certification or experience? Excellent communication, customer service, and interpersonal skills Experience of Service management tools eg ServiceNOW, SysAID etc Willingness to learn new skills and technologies At least three years of experience in IT support or similar role Knowledge of MS Windows operating system, Microsoft Office Ability to troubleshoot and diagnose IT issues and provide solutions Attention to detail, accuracy, and quality Ability to work under pressure and meet deadlines Job Offer Competitive salary ranging from £45000 to £55000 per annum. Permanent position with opportunities for career growth within the industrial/manufacturing sector. Comprehensive benefits package to support your professional and personal well-being. Collaborative and supportive company culture in a London-based office. If you are a motivated Senior Deskside Engineer looking to advance your career in the industrial/manufacturing industry, we encourage you to apply today!

The closing date for applications is 11.59pm 7 Jan 2026 . First stage interviews over MS Teams will take place between January 2026. Second stage interviews will take place at our offices in Victoria on Wednesday 28 and Friday 30 January. What are the main responsibilities of this role? •Manage partners/suppliers to assure service continuity and supplier performance in terms of technical quality and performance metrics. •Responsible for EUC service delivery, ensuring availability, performance, and compliance. •Produce Statements of work for Suppliers to deliver to and manage delivery, assure success and technical quality of the work delivered. •Lead endpoint strategy, lifecycle planning, and BIOS/driver governance. •Manage Intune migration and endpoint refresh programmes. •Oversee AV device management (Surface Hubs, Cisco, Neat Boards). •Collaborate with InfoSec on endpoint security to ensure EUC estate is compliant. •Drive automation, standardisation, and proactive monitoring. •Act as escalation point for EUC-related incidents and problems. •Maintain structured documentation, SOPs, and CMDB accuracy. How does this align to the Government Digital Service DDaT Roles? This position aligns with the Digital, Data and Technology (DDaT) profession role of IT Service Manager within the Government Digital Service framework. While this serves as a reference point for capability and expectations, the responsibilities of this role extend beyond the standard DDaT definition. For further details, please refer to the official DDaT role description: IT Service Manager DDaT Capability Framework. Relationships: Reporting to: Head of Service Management Relationships: Part of a 3-person team alongside the Service Management Lead working under the Head of Service Management, which in turn works alongside the Infrastructure Operations team under the Head of Digital Operations. Internal: Working with all teams across Digital Services and Information Security (InfoSec). External: Multiple third-party support vendors. Resources Managed: None Security Clearance: NAO DS Operators at this level must be SC cleared as part of the onboarding process. Responsibilities: Organisational Admin & Management •Maintain structured documentation and SOPs for EUC services. •Support internal communications and cross-team knowledge sharing. •Contribute to CMDB accuracy and asset lifecycle governance. •Participate in team engagement and improvement workshops. •Lead and assurance of onboarding new devices and services. •Represent EUC operations in governance forums. Service Delivery •Ensure availability, performance, and SLA compliance across EUC platforms including supplier performance management. •Responsible for MDM tooling and endpoint refresh programmes. •Administer Windows Operating System, Office 365, and third-party applications. •Lead Video Conferencing/Audio-visual device management (Surface Hubs, Cisco, Neat, etc.) including peripherals and managing supplier who supports and develops. •Maintain accurate configuration and asset data in ITSM Tools. •Lead on service validation and testing for new deployments. •Manage vendors and suppliers to ensure service continuity and upgrades. •Monitor endpoint performance and identify improvement opportunities. •Manage patching, backup, and DR readiness for endpoint platforms. •Lead onboarding of EUC services into operational support. Strategic •Lead endpoint strategy, BIOS/driver/firmware governance, and app lifecycle planning. •Produce technology roadmaps to ensure architecture decisions for all EUC and AV services are fit for purpose. •Write Statements of work, engaging in supplier workshops to determine solutions where necessary. •Contribute to service catalogue evolution and governance frameworks. •Recommend tooling improvements and automation opportunities. •Provide input into training needs and capability uplift. •Liaise with senior stakeholders on EUC priorities. •Develop metrics and dashboards for EUC performance and risk. •Advocate for cost-effective and scalable endpoint solutions. Support •Act as escalation point for EUC-related incidents and problems. •Conduct root cause analysis and manage known error records. •Provide mentoring and guidance on structured troubleshooting. •Support resolution of ad hoc technical issues with a strategic approach. •Deliver remote support to Newcastle office and mobile users. •Collaborate with Problem Management Lead to remediate recurring issues. •Collaborate with Service Delivery Manager on queue management to ensure incidents are resolved within SLA/KPIs Security & Risk •Implement endpoint security controls and compliance policies. •Collaborate with InfoSec on vulnerability remediation and access governance. •Support change governance and compliance processes; provide evidence for GRC audits and align to industry certifications where applicable (including, but not limited to ISO 27001 & CE+). •Track and report on endpoint-related risk metrics and posture improvements. Development •Contribute to automation scripts and tooling enhancements. •Participate in pilots for new endpoint technologies and service improvements. Emergency Capacity •Provide capacity for major and urgent incidents. Working Environment & Requirements •You'll work on an agreed support rota to ensure coverage from 08 00, with core hours of 09 00, Monday to Friday, on-site in Victoria, London. Occasional attendance will be required at our Newcastle office with expenses paid for travel and accommodation. Due to the nature of the role, occasional (paid) weekend work as required, and Time-Off-In-Lieu offered for out-of-hours work during Mon-Fri. Key skills/competencies required Skills & Experience Leadership & Governance • Ability to govern EUC services, designing standards that ensure compliance aligned to strategic objectives. • Skilled in managing vendor relationships for endpoint and AV solutions, including SLA/OLA compliance and performance reviews. ITIL & Service Management Expertise • Strong command of ITIL practices: Change, Release, Problem, Knowledge, Configuration. • Collaborative, structured, and improvement-focused mindset. • Familiarity with SIAM and multi-supplier governance frameworks. Technical & Tooling Knowledge • Proven experience managing Windows Operating Systems, SCCM, Intune, Entra ID, and mobile platforms (iOS, Android). • Strong understanding of Windows as a Service (WaaS) and experience of managing patching, and endpoint lifecycle. • Familiarity with AV technologies (Surface Hubs, Cisco Desk Pros, Neat Boards). • Experience with MDM policy design and administration. • Skilled in PowerShell scripting and automation. Communication & Stakeholder Engagement • Strong communicator across technical and non-technical audiences. • Able to produce SOPs, runbooks, and user-facing guides. • Experience engaging suppliers, InfoSec, and project delivery teams. Desirable Certifications • ITIL 4 Foundation. • ITIL 4 Specialist: Monitor, Support & Fulfil (desirable). • PRINCE2 / AgilePM or equivalent delivery discipline (desirable). • Microsoft Certified: Modern Desktop Administrator Associate (MD-102) • Microsoft Certified: Security, Compliance, and Identity Fundamentals (SC-900) Key Behaviours • Work in accordance with the NAO s values and champion our diversity and inclusion strategy. • Demonstrate a strong commitment to their own self-development, to delivering the NAO s strategic objectives, and keep themselves up to date on office initiatives and information relevant to their work and specialism. • Use their knowledge and expertise to deliver high-quality work that supports their team objectives and contributes to organisational priorities. • Influence and add value by building their understanding and insight into the challenges and perspectives of stakeholders. • Look for innovative solutions for how we approach work and make suggestions for new ways for how we could deliver work and continuously improve our business processes to make them more efficient and effective. • Demonstrate an ability to balance tasks and priorities to lead a complex, challenging work package, including supporting the work of others. • Enable the NAO to lead by example in the delivery of high-quality, efficient business practices and support their teams to do so. • Comply with corporate responsibilities and support others to do so. • Take ownership of delivering high-quality work to time and quality standards. • Proactively look for ways we can improve our ways of working and make suggestions for how these could be implemented. • Engage confidently with colleagues and clients at all levels to support the delivery of work and build good relationships with key stakeholders. • Work flexibly to contribute to a range of topics and outputs and take ownership of driving work forward and responding to challenges.

Contract type : Permanent Location : London or Newcastle office with a minimum of 2 days per week in the office in line with our hybrid working policy Salary : Newcastle salary: c.£77,000, London salary: c.£86,000 (higher base salaries may be available for exceptional candidates) + civil service pension scheme About the role Senior IT Audit Managers play a vital role in making sure we deliver high quality external IT audit work to support financial audit teams in providing effective accountability and scrutiny. Senior IT Audit Managers will manage specialist IT audit teams across a wide range of audits, covering complex ERP and other systems significant to financial reporting across our audited entities. Taking the lead for a large central government department and a range of public organisations, the Senior IT Audit Managers will manage, support and motivate their specialist teams to deliver IT audit work that is both high quality and delivers value to help improve public services. How to apply To be considered for this role, please submit the following by the deadline of Sunday 7 December: • An up-to-date CV • A covering letter setting out briefly how you meet the candidate specification for the role (max. 1000 words) Selection process • Telephone interview - w/c 1st December • Timed technical exercise - w/c 8 December • Panel interview, including presentation - w/c 15 December Nationality Requirements: • UK nationals • nationals of Commonwealth countries who have the right to work in the UK • nationals from the EU, EEA or Switzerland with (or eligible for) status under the European Union Settlement Scheme (EUSS) Equal opportunities and diversity Disability and Reasonable Adjustments Applicants with a disability who wish their application to be considered under the Disability Confident scheme should confirm this when submitting their application. Under this scheme we guarantee an interview to an applicant with a disability who meets the minimum requirements for the role. You should also let our HR team know if you wish us to consider any Reasonable Adjustments at any stage of the process (HR Service Desk ( ). Responsibilities Your key responsibilities will be across the following areas: •Supporting the Director, IT Audit in the development of IT audit within the NAO •Supporting the development and planning of the annual programme of IT audit work and monitoring the delivery of that IT audit plan through good project and budget management •Delivery of specific IT audit engagements •Development of quality IT audit within the NAO •Assisting with review and updating of the overall IT audit development strategy •Assisting with developing IT audit skills of both IT Audit Specialists and financial audit teams on IT audit matters, with a focus on major ERP solutions e.g. Oracle, SAP, Workday •In conjunction with the Director, IT Audit and Senior IT Audit Managers, reviewing the outcome of the annual audit quality review processes and then developing appropriate responses to ensure that any quality related issues are effectively responded to on a timely basis and our System of Quality Management updated, maintained and upheld. •Designing, developing, planning and delivering a programme of IT Audit Specialist training •Providing insight on IT matters to the wider office e.g. through such means as lunch and learn sessions, developing guidance notes, attending team meetings •Assisting in developing IT audit approaches that respond to new and emerging technologies and related risks arising from IT •Assisting in the review and development of the NAO s IT audit approach, and supporting tools and documentation, to ensure that the approach remains current and delivers the highest quality audit in an efficient and effective way e.g. annual and ad hoc update of standardised audit responses to risks arising from IT. Supporting the planning and delivery of the annual IT audit work programme • Responsible for a portfolio of IT audits, with overall responsibility for ensuring the provision of appropriate IT support to that portfolio and the delivery of high-quality IT audit work. • Working with the Senior IT Audit Managers to: develop an annual plan of IT audit work to be delivered; to develop the resourcing plan to support the delivery of the annual plan; to ensure appropriate processes are in place to monitor quality and delivery of the annual IT audit plan and to respond proactively to any delivery or quality issues arising • Collaborating with our Data Operations Team and AI and Data & Analytics Team who together with the IT Audit Team form the Digital Financial Audit Function, to ensure that the wider NAO is provided with guidance on how to use technology to ensure the most effective delivery of IT audit work that adds the most value at least cost. Delivery of specific IT audit engagements • Working with individual financial audit teams to scope and plan the IT audit work that needs to be done to support testing of automated controls and / or IT dependent manual controls plus supporting general IT controls work i.e. mitigate identified risks arising from IT in relation to financial statement audit; • Establish and build excellent relations with audited bodies staff i.e. briefing on the IT audit work to be done and the reason for doing this, on-going engagement and maintenance of those relations with a view to adding value at all levels, including at senior levels e.g. C-Suite / Those Charged With Governance. • Hands-on involvement in all aspects of the delivery of audit work, including: management of the IT Audit team; requesting and gathering sufficient and appropriate audit evidence; development and coaching of staff; review of IT audit work to ensure it meets high quality standards; reaching conclusions on the level of assurance that can be obtained over IT controls / whether the risks have been mitigated based on outcome of testing. • Drafting reports for both audited body staff (including Those Charged With Governance) and the financial audit team to communicate the results and possible impact from IT audit testing and to address any issues arising with proposed recommendations for enhancement to controls and processes. Skills required Skills and Experience Essential •Strong understanding of how IT audit supports the financial audit and the factors that ensure high quality IT audit work •Proven technical skills on the audit of IT systems. We would be looking for technical strength (in the context of the financial audit) particularly in Oracle eBS, Fusion, or in SAP with additional experience in some of the following: Active Directory, Azure AD / Entra ID, Unix, Microsoft Dynamics, SQL •Experience of both hands-on delivery of IT audit work and acting as first stage reviewer to ensure quality IT audit work, pre-empting challenges arising from second-stage, internal and external quality reviews •Exceptional project management skills, able to deliver high quality IT audit work efficiently while ensuring the welfare of your teams •Experience of working with and advising financial audit teams, interpreting the results of IT audit work (whether from internal or external third-party) assurances •Experience of drafting reports for client management on matters arising from IT audit work done •Experience of working with senior level client IT management •Experience in developing and delivering training on IT audit and related matters •Understanding of end-to-end business processes (e.g. Order to Cash; Purchase to Pay; Record to Report, Hire to Retire) and how IT systems and controls fit into and add / mitigate risk in these processes •Experience of testing IT dependent controls, particularly as part of end-to-end business processes (e.g. SOx testing) •Experience of identifying, documenting, evaluating and testing supporting general IT controls required to support the effective operation of IT-dependent controls. Desirable •Strong relationship management and influencing skills to maximise the influence of our work with external clients and stakeholders •Collaborative, engages well with colleagues at all levels, and invests in their development and the wider success of the organisation •Experience of designing, developing and implementing initiatives to improve audit quality Attributes •Intellectual curiosity, especially about technology and business process related matters •Work co-operatively, collaboratively and inclusively as part of a team •Positive can do attitude showing drive and determination to overcome obstacles, resistance or challenges in order to achieve goals •Good communication skills and ability to flex these/interpret complex IT issues to address the various audiences from junior audit staff through to senior level client and internal staff •Ability to manage upwards, keeping the Director, IT Audit apprised of all relevant matters at an appropriate frequency and drawing on and managing their time appropriately •Commitment to personal development and keeping technical skills up to date •Be an excellent role model, able to motivate and inspire individuals and teams to deliver to the best of their abilities while demonstrating the NAO s core values and behaviours •Act as a mentor to team members providing desk training and pastoral support in assisting them to achieve their personal and professional development objectives . click apply for full job details

Contract type: Permanent Location : London with a minimum of 2 days per week in the office Salary : c£62,000 per annum plus civil service pension scheme employer contribution of 28.9% Nationality Requirements: • UK nationals • Nationals of Commonwealth countries who have the right to work in the UK • Nationals from the EU, EEA or Switzerland with (or eligible for) status under the European Union Settlement Scheme (EUSS) Please note, we are not able to sponsor work visas. Please contact us at should you have any questions on your nationality eligibility. The closing date for applications is 11.59pm 7 December 2025. Interviews will take place on 17-19 December with final interviews on the 7/9 January 2026. About the National Audit Office The National Audit Office (NAO) is the UK s main public sector audit body. Independent of government, we have responsibility for auditing the accounts of various public sector bodies, examining the propriety of government spending, assessing risks to financial control and accountability, and reviewing the economy, efficiency and effectiveness of programmes, projects and activities. We report directly to Parliament, through the Committee of Public Accounts of the House of Commons which uses our reports as the basis of its own investigations. We employ around 1,000 staff, most of whom are qualified accountants, trainees or technicians. They work in either of our two service lines, financial audit or value for money (VFM) audit or within the corporate enabling group. The NAO welcomes applications from everyone. We value diversity in all its forms and the difference it makes to our organisation. By removing barriers and creating an inclusive culture all our people have the opportunity to develop and maximise their full potential. As members of the Business Disability Forum and the Disability Confident Scheme we guarantee to interview all disabled applicants who meet the minimum criteria. The NAO supports flexible working and is happy to discuss this with you at application stage. This role will focus on assuring that partners and suppliers are delivering in line with contracted agreements, with a primary focus on End-User Computing (EUC) and supporting other leads within Infrastructure Operations to assure their partners are doing the same. What are the main responsibilities of this role? •Manage partners/suppliers to assure service continuity and supplier performance in terms of technical quality and performance metrics. •Responsible for EUC service delivery, ensuring availability, performance, and compliance. •Produce Statements of work for Suppliers to deliver to and manage delivery, assure success and technical quality of the work delivered. •Lead endpoint strategy, lifecycle planning, and BIOS/driver governance. •Manage Intune migration and endpoint refresh programmes. •Oversee AV device management (Surface Hubs, Cisco, Neat Boards). •Collaborate with InfoSec on endpoint security to ensure EUC estate is compliant. •Drive automation, standardisation, and proactive monitoring. •Act as escalation point for EUC-related incidents and problems. •Maintain structured documentation, SOPs, and CMDB accuracy. Key skills/competencies required Skills & Experience Leadership & Governance •Ability to govern EUC services, designing standards that ensure compliance aligned to strategic objectives. •Skilled in managing vendor relationships for endpoint and AV solutions, including SLA/OLA compliance and performance reviews. ITIL & Service Management Expertise •Strong command of ITIL practices: Change, Release, Problem, Knowledge, Configuration. •Collaborative, structured, and improvement-focused mindset. •Familiarity with SIAM and multi-supplier governance frameworks. Technical & Tooling Knowledge •Proven experience managing Windows Operating Systems, SCCM, Intune, Entra ID, and mobile platforms (iOS, Android). •Strong understanding of Windows as a Service (WaaS) and experience of managing patching, and endpoint lifecycle. •Familiarity with AV technologies (Surface Hubs, Cisco Desk Pros, Neat Boards). •Experience with MDM policy design and administration. •Skilled in PowerShell scripting and automation. Communication & Stakeholder Engagement •Strong communicator across technical and non-technical audiences. •Able to produce SOPs, runbooks, and user-facing guides. •Experience engaging suppliers, InfoSec, and project delivery teams. Desirable Certifications •ITIL 4 Foundation. •ITIL 4 Specialist: Monitor, Support & Fulfil (desirable). •PRINCE2 / AgilePM or equivalent delivery discipline (desirable). •Microsoft Certified: Modern Desktop Administrator Associate (MD-102) •Microsoft Certified: Security, Compliance, and Identity Fundamentals (SC-900) Key Behaviours •Work in accordance with the NAO s values and champion our diversity and inclusion strategy. •Demonstrate a strong commitment to their own self-development, to delivering the NAO s strategic objectives, and keep themselves up to date on office initiatives and information relevant to their work and specialism. •Use their knowledge and expertise to deliver high-quality work that supports their team objectives and contributes to organisational priorities. •Influence and add value by building their understanding and insight into the challenges and perspectives of stakeholders. •Look for innovative solutions for how we approach work and make suggestions for new ways for how we could deliver work and continuously improve our business processes to make them more efficient and effective. •Demonstrate an ability to balance tasks and priorities to lead a complex, challenging work package, including supporting the work of others. •Enable the NAO to lead by example in the delivery of high-quality, efficient business practices and support their teams to do so. •Comply with corporate responsibilities and support others to do so. •Take ownership of delivering high-quality work to time and quality standards. •Proactively look for ways we can improve our ways of working and make suggestions for how these could be implemented. •Engage confidently with colleagues and clients at all levels to support the delivery of work and build good relationships with key stakeholders. •Work flexibly to contribute to a range of topics and outputs and take ownership of driving work forward and responding to challenges.

Job Opportunity: Contract Deskside Support Engineer (Windows 11 Rollout) Are you a proactive, highly skilled 2nd Line Deskside Support Engineer with a passion for project delivery? We are seeking a dedicated professional to join a fast-paced corporate environment and play a crucial role in a major Windows 11 deployment project for 1000 users. Detail Information Location Newark, Nottinghamshire Type of Hire Contract Contract Duration 3 months (initially) Onsite Requirement 5 Days Onsite Team/Function 2nd Line IT Newark Deskside Support Users Supported 1000 users Primary Project Focus Windows 11 Rollout (build and deployment) What You'll Be Doing: The Mission You will be an integral part of the IT Deskside Support team, driving the success of our corporate Windows 11 rollout while maintaining an industry-leading IT service function. Windows 11 Deployment Expert: Image, configure, and deploy the Windows 11 operating system to user specifications across a large estate of HP and Microsoft workstations. Project Leadership: Organise and manage a wide business deployment, running multiple workstreams concurrently to ensure a seamless transition for all colleagues. High-Quality Support: Provide expert 1st/2nd Line IT Support, troubleshooting complex hardware and software incidents efficiently. Build & Logistics: Oversee the build of new laptops, manage failure logging, and coordinate resolutions with the Build Team. Process Ownership: Strictly follow procurement and asset management procedures, contributing to the integrity of our IT estate. Continuous Improvement: Identify and participate in initiatives to constantly improve the quality and effectiveness of our IT operational service. What We're Looking For: Your Profile The ideal candidate will have strong mandatory skills in EUC Desktop Engineering and be comfortable working in a large corporate structure. Technical & Project Skills (Ideally): Confidence working with deployment technologies such as SCCM (System Center Configuration Manager) . Strong technical foundation across Windows 7/8/10 , Office 365, Exchange, and Active Directory . Proven experience in providing IT support within a similar large-scale project environment. Professional & Soft Skills (Essential): Organizational Mastery: Possess strong organizational skills and the ability to work under pressure, managing multiple workstreams simultaneously. Problem-Solver: Strong analytical and problem-solving skills to tackle challenging technical issues. Customer Focus: Excellent customer-facing skills and ability to build strong, effective working relationships at all levels of the business. Drive & Motivation: A strong "can-do" attitude, a passion for IT, and motivation to see the most challenging tasks through to completion. If you are ready to put your Windows deployment and Deskside Support expertise to the test in a demanding yet rewarding project environment, apply now! Randstad Technologies is acting as an Employment Business in relation to this vacancy.

Senior Field Manager £78k + 25% Bonus London (travel) Our hospitality-chain client is seeking a hands-on Senior IT Operations Manager to drive excellence across their 60+ site operation. The role will suit someone with multi-site retail, hospitality, or similar fast-paced environments experience. The Role: Lead and inspire a dynamic team of 8 IT professionals Hands-on technical leadership across 60+ locations Drive service excellence in a fast-paced environment Balance strategic planning with day-to-day operations Requirements: Multi-site IT leadership experience (in retail/hospitality or similar) Networking & Infrastructure: Cisco Meraki and Ruckus networking solutions, Enterprise-level WiFi deployment and management, LAN/WAN architecture and troubleshooting etc Teams/Zoom/Webex platform management Modern Workplace: Windows OS environment Desktop/laptop fleet management Mobile device management Remote support tools Proven team management and development skills Experience in fast-paced, customer-focused environments A great benefits package is included in this role, such as a 25% bonus, generous holiday and pension etc. Sound like you? Please get your CV over to us ASAP.