Founded in 1882, The Royal College of Music (RCM) is a world leading music conservatoire with a prestigious history and contemporary outlook. Our excellence was recognised by the 2026 QS World University Rankings, in which we were ranked as the No. 1 institution in the UK and Europe, and second globally, for both Music and Performing Arts. The College has held global first and second positions in Performing Arts for five successive years, while Music is a new subject introduced to the rankings in 2024.
The IT Department is seeking to appoint a Senior IT Service Desk Engineer. The post-holder will be part of the wider IT support function, with responsibility for providing advanced technical assistance to staff, students and professors. Alongside resolving complex incidents and contributing to infrastructure and process improvements, the Senior IT Service Desk Engineer will help ensure the reliable delivery of day‑to‑day IT services and support the implementation of longer‑term projects.
This is a key technical role, providing 3rd‑line support, acting as an escalation point for complex issues, and helping to ensure the smooth delivery of IT services across the College. The post‑holder will work closely with colleagues across IT and the wider RCM community, supporting a broad range of technologies including Windows 10/11, Office 365, telephony, mobile devices, cloud services and specialist platforms. The role also offers opportunities to contribute to project work, and service desk development, including mentoring junior engineers and building specialist expertise. A friendly, helpful and flexible approach is essential, as is a genuine enjoyment of helping people solve technical problems.
This post is offered on a permanent, full-time basis and is immediately available.
Job reference number: 804-26
Closing date: 9am Monday 15 June 2026
Interview date: Thursday 25 June 2026
Salary: Grade 6, £34,350 - £37,968 per annum. Appointments will normally be made to the first point of the grade.
For full details of this position please read the Applicant Information Pack, available to download from the RCM website: www.rcm.ac.uk/jobs
To apply, please complete our 1) Application form and 2) Equal Opportunities form (available to download from the RCM website) and submit in Word or PDF format by email to recruitment@rcm.ac.uk
CVs without an application form will not be accepted. Please ensure that you include the Job Reference Number when submitting your application.
The RCM is committed to nurturing diverse and inclusive environments for all staff and students to work and learn. We positively encourage applications from suitably qualified and eligible candidates from diverse backgrounds, including race, disability, age, sex, gender identity, sexual orientation, religion and belief, marriage and civil partnership, pregnancy and maternity, and caring responsibility.
04/06/2026
Full time
Founded in 1882, The Royal College of Music (RCM) is a world leading music conservatoire with a prestigious history and contemporary outlook. Our excellence was recognised by the 2026 QS World University Rankings, in which we were ranked as the No. 1 institution in the UK and Europe, and second globally, for both Music and Performing Arts. The College has held global first and second positions in Performing Arts for five successive years, while Music is a new subject introduced to the rankings in 2024.
The IT Department is seeking to appoint a Senior IT Service Desk Engineer. The post-holder will be part of the wider IT support function, with responsibility for providing advanced technical assistance to staff, students and professors. Alongside resolving complex incidents and contributing to infrastructure and process improvements, the Senior IT Service Desk Engineer will help ensure the reliable delivery of day‑to‑day IT services and support the implementation of longer‑term projects.
This is a key technical role, providing 3rd‑line support, acting as an escalation point for complex issues, and helping to ensure the smooth delivery of IT services across the College. The post‑holder will work closely with colleagues across IT and the wider RCM community, supporting a broad range of technologies including Windows 10/11, Office 365, telephony, mobile devices, cloud services and specialist platforms. The role also offers opportunities to contribute to project work, and service desk development, including mentoring junior engineers and building specialist expertise. A friendly, helpful and flexible approach is essential, as is a genuine enjoyment of helping people solve technical problems.
This post is offered on a permanent, full-time basis and is immediately available.
Job reference number: 804-26
Closing date: 9am Monday 15 June 2026
Interview date: Thursday 25 June 2026
Salary: Grade 6, £34,350 - £37,968 per annum. Appointments will normally be made to the first point of the grade.
For full details of this position please read the Applicant Information Pack, available to download from the RCM website: www.rcm.ac.uk/jobs
To apply, please complete our 1) Application form and 2) Equal Opportunities form (available to download from the RCM website) and submit in Word or PDF format by email to recruitment@rcm.ac.uk
CVs without an application form will not be accepted. Please ensure that you include the Job Reference Number when submitting your application.
The RCM is committed to nurturing diverse and inclusive environments for all staff and students to work and learn. We positively encourage applications from suitably qualified and eligible candidates from diverse backgrounds, including race, disability, age, sex, gender identity, sexual orientation, religion and belief, marriage and civil partnership, pregnancy and maternity, and caring responsibility.
Foreign, Commonwealth & Development Office
London, UK
Reference number: 431765
Salary: £57,500– £62,500
Total Package: Grade 7
Contract: Permanent
Location: London/Milton Keynes/East Kilbride
We lead the UK’s diplomatic, development and consular work around the world. We employ around 17,000 staff in our global network of 281 offices worldwide. Our UK-based staff work in King Charles Street in London, Abercrombie House in East Kilbride and in Milton Keynes.
Your role with us
The Information and Digital Directorate is responsible for delivering our ambition to make the FCDO the world’s most technologically integrated and innovative foreign ministry. This means harnessing digital, data, technology, IT security and information management to deliver our diplomatic, development and consular aims, all while keeping our people and information safe, especially from hostile actors.
When you join us in this significant role, you’ll lead our dynamic Service Centre teams and work to ensure that all service and support functions are responsive to the needs of our end users, technical changes are well managed and communicated, and problems are resolved at root cause. Focused on championing knowledge management, continuous improvement and operational excellence, and enabling our organisation’s global work through reliable, innovative IT services, you’ll also play a key role in shaping the culture and capability of the Service Centre.
Committed to providing effective line management and championing diversity and inclusion, you’ll foster an environment where learning and professional growth are actively encouraged. You’ll hold overall responsibility for ten teams across our offices in London, East Kilbride and Milton Keynes, and by managing resources, prioritising capacity and leading recruitment, you’ll ensure they’re equipped to meet evolving organisational needs.
Who we’re looking for
To be a success in this vital role you should hold an ITIL Service Management qualification at Foundation level, possess strong technical skills, and have a track record of leading operational Service Desk functions. It’s important that you can demonstrate a number of skills at the role level of Senior IT Service Management – these should include Service Management Framework Knowledge (Practitioner Level), User Focus (Expert Level), Service Focus (Practitioner Level) and Strategic Thinking (Practitioner Level).
When you join us you’ll enjoy access to a wide range of professional development opportunities, including Civil Service training and qualifications such as Information, Technology Infrastructure Library, Strategic Decision Making and Leadership skills. So if you’re excited by the idea of leading change, influencing service strategy and delivering value at scale, this is your opportunity to make a real impact and lead from the front.
If you’re successful you’ll be expected to travel to FCDO offices across the UK on a monthly basis and international travel may also be involved. Please be aware that you must be a British Citizen at the time of application and be required to attain Developed Vetting (DV) security clearance. For more information about this process, click here .
We value diversity and inclusion and actively encourage and welcome applications from all communities. Everyone here gets the support to develop their skills and capabilities as well as benefits that help to make the most of life in and out of work, including a Civil Service pension.
Use your talent and experience to shape our nation’s future, and deliver tangible improvements to millions of lives, including your own.
Apply before 11:55 pm on Monday 2nd March 2026.
06/02/2026
Full time
Reference number: 431765
Salary: £57,500– £62,500
Total Package: Grade 7
Contract: Permanent
Location: London/Milton Keynes/East Kilbride
We lead the UK’s diplomatic, development and consular work around the world. We employ around 17,000 staff in our global network of 281 offices worldwide. Our UK-based staff work in King Charles Street in London, Abercrombie House in East Kilbride and in Milton Keynes.
Your role with us
The Information and Digital Directorate is responsible for delivering our ambition to make the FCDO the world’s most technologically integrated and innovative foreign ministry. This means harnessing digital, data, technology, IT security and information management to deliver our diplomatic, development and consular aims, all while keeping our people and information safe, especially from hostile actors.
When you join us in this significant role, you’ll lead our dynamic Service Centre teams and work to ensure that all service and support functions are responsive to the needs of our end users, technical changes are well managed and communicated, and problems are resolved at root cause. Focused on championing knowledge management, continuous improvement and operational excellence, and enabling our organisation’s global work through reliable, innovative IT services, you’ll also play a key role in shaping the culture and capability of the Service Centre.
Committed to providing effective line management and championing diversity and inclusion, you’ll foster an environment where learning and professional growth are actively encouraged. You’ll hold overall responsibility for ten teams across our offices in London, East Kilbride and Milton Keynes, and by managing resources, prioritising capacity and leading recruitment, you’ll ensure they’re equipped to meet evolving organisational needs.
Who we’re looking for
To be a success in this vital role you should hold an ITIL Service Management qualification at Foundation level, possess strong technical skills, and have a track record of leading operational Service Desk functions. It’s important that you can demonstrate a number of skills at the role level of Senior IT Service Management – these should include Service Management Framework Knowledge (Practitioner Level), User Focus (Expert Level), Service Focus (Practitioner Level) and Strategic Thinking (Practitioner Level).
When you join us you’ll enjoy access to a wide range of professional development opportunities, including Civil Service training and qualifications such as Information, Technology Infrastructure Library, Strategic Decision Making and Leadership skills. So if you’re excited by the idea of leading change, influencing service strategy and delivering value at scale, this is your opportunity to make a real impact and lead from the front.
If you’re successful you’ll be expected to travel to FCDO offices across the UK on a monthly basis and international travel may also be involved. Please be aware that you must be a British Citizen at the time of application and be required to attain Developed Vetting (DV) security clearance. For more information about this process, click here .
We value diversity and inclusion and actively encourage and welcome applications from all communities. Everyone here gets the support to develop their skills and capabilities as well as benefits that help to make the most of life in and out of work, including a Civil Service pension.
Use your talent and experience to shape our nation’s future, and deliver tangible improvements to millions of lives, including your own.
Apply before 11:55 pm on Monday 2nd March 2026.
Would you like to join the leading international intergovernmental organization? We are seeking a versatile and proactive MPS Technician to join a small, agile IT team of four at CSE Yeovilton. Reporting to the Head of CSE Yeovilton, you will serve as a critical hands on technical resource responsible for the day to day management, maintenance, and security of a broad range of enterprise IT systems in a dynamic, fast moving environment. Responsibilities Manage multiple VMware vCenter & ESXi servers Manage Windows Servers, AD, DNS, DHCP Basic maintenance of Switches and Firewalls Maintain Infodas SGWX diode Maintain GPS Time Server Install and maintain multiple server and client software applications Maintain Bespoke Server application TEPA and its database Maintain SofttrosLanManager messaging Renewing certificates Managing VIASAT encrypted drives Loading Keymat to TCE621M devices Escorting and assisting 3rd level engineers Assist with testing and verification of new systems Assist with VEEAM Backup Supporting local ServiceDesk Maintaining documentation on assigned systems Support to VDI maintenance, and thin clients Print server support Assist with EPO DLP Install Sharepoint and SQL server patches Essential Qualifications & Experience Vocational training at middle level in a relevant discipline, or equivalent, or Diploma of secondary education in IT System Administration with 5 years of experience Extensive Windows Server Administration experience Intermediate Network maintenance and configuration experience Advanced Workstation System Administration experience Significant IT Service Desk Support experience Experience working on multiple IT systems simultaneously in a fast moving dynamic environment, while being able to react quickly to user needs Desired Skills Knowledge of NATO IT Security Policies, Directives & Guidance Prior experience of working in an international environment comprising both military and civilian elements Knowledge of NATO responsibilities and organization ITIL v3 Foundation Specific experience with the following: TCE621, VIASAT drives, VEEAM Backup, Infodas SGWX, Active Directory, DNS, DHCP, VMware vCenter, DELL Switches, Trellix EPO, SQL Server, Sharepoint Server, SoftrosLanManager, PKI Certificate renewal process, Horizon View If you've read the description and feel this role is a great match, we'd love to hear from you! Click "Apply for this job" to be directed to a brief questionnaire. It should only take a few moments to complete, and we'll be in touch promptly if your experience aligns with our needs.
17/06/2026
Full time
Would you like to join the leading international intergovernmental organization? We are seeking a versatile and proactive MPS Technician to join a small, agile IT team of four at CSE Yeovilton. Reporting to the Head of CSE Yeovilton, you will serve as a critical hands on technical resource responsible for the day to day management, maintenance, and security of a broad range of enterprise IT systems in a dynamic, fast moving environment. Responsibilities Manage multiple VMware vCenter & ESXi servers Manage Windows Servers, AD, DNS, DHCP Basic maintenance of Switches and Firewalls Maintain Infodas SGWX diode Maintain GPS Time Server Install and maintain multiple server and client software applications Maintain Bespoke Server application TEPA and its database Maintain SofttrosLanManager messaging Renewing certificates Managing VIASAT encrypted drives Loading Keymat to TCE621M devices Escorting and assisting 3rd level engineers Assist with testing and verification of new systems Assist with VEEAM Backup Supporting local ServiceDesk Maintaining documentation on assigned systems Support to VDI maintenance, and thin clients Print server support Assist with EPO DLP Install Sharepoint and SQL server patches Essential Qualifications & Experience Vocational training at middle level in a relevant discipline, or equivalent, or Diploma of secondary education in IT System Administration with 5 years of experience Extensive Windows Server Administration experience Intermediate Network maintenance and configuration experience Advanced Workstation System Administration experience Significant IT Service Desk Support experience Experience working on multiple IT systems simultaneously in a fast moving dynamic environment, while being able to react quickly to user needs Desired Skills Knowledge of NATO IT Security Policies, Directives & Guidance Prior experience of working in an international environment comprising both military and civilian elements Knowledge of NATO responsibilities and organization ITIL v3 Foundation Specific experience with the following: TCE621, VIASAT drives, VEEAM Backup, Infodas SGWX, Active Directory, DNS, DHCP, VMware vCenter, DELL Switches, Trellix EPO, SQL Server, Sharepoint Server, SoftrosLanManager, PKI Certificate renewal process, Horizon View If you've read the description and feel this role is a great match, we'd love to hear from you! Click "Apply for this job" to be directed to a brief questionnaire. It should only take a few moments to complete, and we'll be in touch promptly if your experience aligns with our needs.
Would you like to join the leading international intergovernmental organization? We are seeking a versatile and proactive MPS Technician to join a small, agile IT team of four at CSE Yeovilton. Reporting to the Head of CSE Yeovilton, you will serve as a critical hands on technical resource responsible for the day to day management, maintenance, and security of a broad range of enterprise IT systems in a dynamic, fast moving environment. Responsibilities Manage multiple VMware vCenter & ESXi servers Manage Windows Servers, AD, DNS, DHCP Basic maintenance of Switches and Firewalls Maintain Infodas SGWX diode Maintain GPS Time Server Install and maintain multiple server and client software applications Maintain Bespoke Server application TEPA and its database Maintain SofttrosLanManager messaging Renewing certificates Managing VIASAT encrypted drives Loading Keymat to TCE621M devices Escorting and assisting 3rd level engineers Assist with testing and verification of new systems Assist with VEEAM Backup Supporting local ServiceDesk Maintaining documentation on assigned systems Support to VDI maintenance, and thin clients Print server support Assist with EPO DLP Install Sharepoint and SQL server patches Essential Qualifications & Experience Vocational training at middle level in a relevant discipline, or equivalent, or Diploma of secondary education in IT System Administration with 5 years of experience Extensive Windows Server Administration experience Intermediate Network maintenance and configuration experience Advanced Workstation System Administration experience Significant IT Service Desk Support experience Experience working on multiple IT systems simultaneously in a fast moving dynamic environment, while being able to react quickly to user needs Desired Skills Knowledge of NATO IT Security Policies, Directives & Guidance Prior experience of working in an international environment comprising both military and civilian elements Knowledge of NATO responsibilities and organization ITIL v3 Foundation Specific experience with the following: TCE621, VIASAT drives, VEEAM Backup, Infodas SGWX, Active Directory, DNS, DHCP, VMware vCenter, DELL Switches, Trellix EPO, SQL Server, Sharepoint Server, SoftrosLanManager, PKI Certificate renewal process, Horizon View If you've read the description and feel this role is a great match, we'd love to hear from you! Click "Apply for this job" to be directed to a brief questionnaire. It should only take a few moments to complete, and we'll be in touch promptly if your experience aligns with our needs.
17/06/2026
Full time
Would you like to join the leading international intergovernmental organization? We are seeking a versatile and proactive MPS Technician to join a small, agile IT team of four at CSE Yeovilton. Reporting to the Head of CSE Yeovilton, you will serve as a critical hands on technical resource responsible for the day to day management, maintenance, and security of a broad range of enterprise IT systems in a dynamic, fast moving environment. Responsibilities Manage multiple VMware vCenter & ESXi servers Manage Windows Servers, AD, DNS, DHCP Basic maintenance of Switches and Firewalls Maintain Infodas SGWX diode Maintain GPS Time Server Install and maintain multiple server and client software applications Maintain Bespoke Server application TEPA and its database Maintain SofttrosLanManager messaging Renewing certificates Managing VIASAT encrypted drives Loading Keymat to TCE621M devices Escorting and assisting 3rd level engineers Assist with testing and verification of new systems Assist with VEEAM Backup Supporting local ServiceDesk Maintaining documentation on assigned systems Support to VDI maintenance, and thin clients Print server support Assist with EPO DLP Install Sharepoint and SQL server patches Essential Qualifications & Experience Vocational training at middle level in a relevant discipline, or equivalent, or Diploma of secondary education in IT System Administration with 5 years of experience Extensive Windows Server Administration experience Intermediate Network maintenance and configuration experience Advanced Workstation System Administration experience Significant IT Service Desk Support experience Experience working on multiple IT systems simultaneously in a fast moving dynamic environment, while being able to react quickly to user needs Desired Skills Knowledge of NATO IT Security Policies, Directives & Guidance Prior experience of working in an international environment comprising both military and civilian elements Knowledge of NATO responsibilities and organization ITIL v3 Foundation Specific experience with the following: TCE621, VIASAT drives, VEEAM Backup, Infodas SGWX, Active Directory, DNS, DHCP, VMware vCenter, DELL Switches, Trellix EPO, SQL Server, Sharepoint Server, SoftrosLanManager, PKI Certificate renewal process, Horizon View If you've read the description and feel this role is a great match, we'd love to hear from you! Click "Apply for this job" to be directed to a brief questionnaire. It should only take a few moments to complete, and we'll be in touch promptly if your experience aligns with our needs.
IT Apprenticeship (1 Post Available) Role Arrangements: 18 Month Apprenticeship with Iron Mountain in collaboration with Riverside College. Salary will be minimum wage along with benefits received via Iron Mountain. Office base - Hinton House - (Birchwood, Warrington, WA3 6GR, United Kingdom) with occasional travel to other sites in Cumbria and Scotland. Working Pattern - Monday - Friday 07.30 - 15.30 - with fortnightly attendance to Riverside College on a Friday. Mentorship Support - Technical Business Analyst. Security Clearance Vetting will be required (BPSS). Objectives of the role: An exciting opportunity for a proactive individual to join Iron Mountain's contract with the Nuclear Decommissioning Authority has arisen to support key IT activities within operational and project teams. The role will provide experience in the following areas: Use of IT systems such as Microsoft, Google and Power BI. Stakeholder management for IT requirements. Maintaining documentation in line with GDPR and ISO requirements. IT techniques such as report generation from Power Bi and excel/google sheets management. Peer to peer shadowing of IT activities undertaken in the contract. Undertaking key learning modules as provided by Iron Mountain such as code of ethics. Role experience over 18 Months : Working alongside the Technical Business analyst and supporting the role in the following areas: Providing technical support to operations, PMO and contract teams. Support the production of process maps to aid IT guidance documentation on software used in the contract. Work closely with client IT teams and raise IT service desk tickets to support requests on ongoing work. Provide administration support on any IT testing that the Technical Analyst may be undertaking. Learn how to run Power BI reports and share with stakeholders. Core Competencies Expected: IT capabilities with Microsoft software - excel being a leading product. Power Bi and Visio (desired). Maintain health and safety standards within the working environment - following site procedures. Good understanding of the English language and basic financial acumen. Ability to understand and follow both verbal and written instructions. Attention to detail. Willingness to learn and grow. Ability to work as part of a team and independently. Adherence to confidentiality and professional conduct. Category: Information Technology To view the Equal Employment Opportunity is the Law posters and the supplement, as well as the Pay Transparency Policy Statement, CLICK HERE Requisition: J
17/06/2026
Full time
IT Apprenticeship (1 Post Available) Role Arrangements: 18 Month Apprenticeship with Iron Mountain in collaboration with Riverside College. Salary will be minimum wage along with benefits received via Iron Mountain. Office base - Hinton House - (Birchwood, Warrington, WA3 6GR, United Kingdom) with occasional travel to other sites in Cumbria and Scotland. Working Pattern - Monday - Friday 07.30 - 15.30 - with fortnightly attendance to Riverside College on a Friday. Mentorship Support - Technical Business Analyst. Security Clearance Vetting will be required (BPSS). Objectives of the role: An exciting opportunity for a proactive individual to join Iron Mountain's contract with the Nuclear Decommissioning Authority has arisen to support key IT activities within operational and project teams. The role will provide experience in the following areas: Use of IT systems such as Microsoft, Google and Power BI. Stakeholder management for IT requirements. Maintaining documentation in line with GDPR and ISO requirements. IT techniques such as report generation from Power Bi and excel/google sheets management. Peer to peer shadowing of IT activities undertaken in the contract. Undertaking key learning modules as provided by Iron Mountain such as code of ethics. Role experience over 18 Months : Working alongside the Technical Business analyst and supporting the role in the following areas: Providing technical support to operations, PMO and contract teams. Support the production of process maps to aid IT guidance documentation on software used in the contract. Work closely with client IT teams and raise IT service desk tickets to support requests on ongoing work. Provide administration support on any IT testing that the Technical Analyst may be undertaking. Learn how to run Power BI reports and share with stakeholders. Core Competencies Expected: IT capabilities with Microsoft software - excel being a leading product. Power Bi and Visio (desired). Maintain health and safety standards within the working environment - following site procedures. Good understanding of the English language and basic financial acumen. Ability to understand and follow both verbal and written instructions. Attention to detail. Willingness to learn and grow. Ability to work as part of a team and independently. Adherence to confidentiality and professional conduct. Category: Information Technology To view the Equal Employment Opportunity is the Law posters and the supplement, as well as the Pay Transparency Policy Statement, CLICK HERE Requisition: J
The Estates Services Site Lead is responsible for taking ownership and responsibility of the monitoring of standards and day-to-day operations across their designated site(s), whilst also providing frontline maintenance services. The postholder shall be the keycontact and lead for all building users, visitors, staff and contractors across their designated site(s) for all estates-related activities, and carry out daily visits to services tomaintain regular visibility and communication. Sites include in-patient wards and areas, community outpatient sites and general office / admin areas. Main duties of the job This frontline working role involves performing routine maintenance tasks, site inspections and general repairs. The role is essential in maintaining a high-quality and safe environment for service users, staff and visitors alongside support from the estates services technicians and estates technical teams. The postholder shall carry out dailychecks and regular audits of the environment to identify any works required to ensure the environment meet the needs of all users. About us We are proud to provide high quality mental health and learning disability services, both inpatient and in the community across five boroughs of Greater Manchester - Bury, Oldham, Rochdale, Stockport and Tameside and Glossop. Our vision is for a happier and more hopeful life for everyone in our communities and our staff work hard to deliver the very best care for the people who use our services. We're really proud of ourand do everything we can to make sure we're a great place to work. All individuals regardless of race, age, disability, ethnicity, nationality, gender, gender reassignment, sexual orientation, religion or belief, marriage and civil partnership are encouraged to apply for this post. We would also encourage applications from individuals with a lived experience of mental illness, either individually or as a carer. If you come and work for us we will offer a range of benefits and opportunities, including: Generous annual leave entitlement for Agenda for Change and Medical and Dental staff. Flexible working opportunities to support your work/life balance Access to Continued Professional Development Involvement in improvement and research activities Health and Wellbeing activities and access to an excellent staff wellbeing service Access to staff discounts across retail, leisure and travel Job responsibilities The role is pivotal in creating a positive first impression and ensuring that all stakeholders have a main point of contact on site that can offer a high-quality customer service. This also includes assisting with site access for contractors and liaising with the internal E&F helpdesk team daily. Please see detailed JD/PS for more information. Person Specification Education / Qualifications Basic numeric and literacy skills Time-served electrical, building or mechanical services experience equivalent to level 3 NVQ level 2/3 in Electrical, Building or Mechanical services Confined spaces training City & Guild PAT certificate Experience Experience of working in the building industry Experience of manging contractors and liaising with services providers Experience managing own workload and prioritising tasks Experience of NHS passport/ permit systems Experience working with CAFM systems Experience working in a hospital / in-patient environment Experience working in a mental health NHS Trust Knowledge Knowledge of electrical and mechanical services Knowledge of NHS estates operations Understanding of H&S regulations relevant to estates operations Understanding of HTMs, HBNs Understanding of building services Skills and Abilities Competent in using computer systems, including Microsoft office Strong customer services skills and communication Excellent communication and interpersonal skills Ability to supervise non-estates personnel Good problem-solving skillsAbility to work on own initiative without close supervision Able to work to tight deadlines Ability to prioritise workload and work under pressure Commitment to complete inhouse training Ability to work in an in-patient mental health setting. Training in building, electrical or mechanical services Work Related Circumstances Must have a full driving license to drive Trust fleet vehicle. Must participate in the department's on call service. Use of a car or access to a means of mobility to travel across the Trust footprint in line with service needs Willing to carry out all duties and responsibilities of the post in accordance with the Trust's Equal Opportunities and Equality and Diversity policies Appointments to regulated and controlled activities require an enhanced DBS disclosure. Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
17/06/2026
Full time
The Estates Services Site Lead is responsible for taking ownership and responsibility of the monitoring of standards and day-to-day operations across their designated site(s), whilst also providing frontline maintenance services. The postholder shall be the keycontact and lead for all building users, visitors, staff and contractors across their designated site(s) for all estates-related activities, and carry out daily visits to services tomaintain regular visibility and communication. Sites include in-patient wards and areas, community outpatient sites and general office / admin areas. Main duties of the job This frontline working role involves performing routine maintenance tasks, site inspections and general repairs. The role is essential in maintaining a high-quality and safe environment for service users, staff and visitors alongside support from the estates services technicians and estates technical teams. The postholder shall carry out dailychecks and regular audits of the environment to identify any works required to ensure the environment meet the needs of all users. About us We are proud to provide high quality mental health and learning disability services, both inpatient and in the community across five boroughs of Greater Manchester - Bury, Oldham, Rochdale, Stockport and Tameside and Glossop. Our vision is for a happier and more hopeful life for everyone in our communities and our staff work hard to deliver the very best care for the people who use our services. We're really proud of ourand do everything we can to make sure we're a great place to work. All individuals regardless of race, age, disability, ethnicity, nationality, gender, gender reassignment, sexual orientation, religion or belief, marriage and civil partnership are encouraged to apply for this post. We would also encourage applications from individuals with a lived experience of mental illness, either individually or as a carer. If you come and work for us we will offer a range of benefits and opportunities, including: Generous annual leave entitlement for Agenda for Change and Medical and Dental staff. Flexible working opportunities to support your work/life balance Access to Continued Professional Development Involvement in improvement and research activities Health and Wellbeing activities and access to an excellent staff wellbeing service Access to staff discounts across retail, leisure and travel Job responsibilities The role is pivotal in creating a positive first impression and ensuring that all stakeholders have a main point of contact on site that can offer a high-quality customer service. This also includes assisting with site access for contractors and liaising with the internal E&F helpdesk team daily. Please see detailed JD/PS for more information. Person Specification Education / Qualifications Basic numeric and literacy skills Time-served electrical, building or mechanical services experience equivalent to level 3 NVQ level 2/3 in Electrical, Building or Mechanical services Confined spaces training City & Guild PAT certificate Experience Experience of working in the building industry Experience of manging contractors and liaising with services providers Experience managing own workload and prioritising tasks Experience of NHS passport/ permit systems Experience working with CAFM systems Experience working in a hospital / in-patient environment Experience working in a mental health NHS Trust Knowledge Knowledge of electrical and mechanical services Knowledge of NHS estates operations Understanding of H&S regulations relevant to estates operations Understanding of HTMs, HBNs Understanding of building services Skills and Abilities Competent in using computer systems, including Microsoft office Strong customer services skills and communication Excellent communication and interpersonal skills Ability to supervise non-estates personnel Good problem-solving skillsAbility to work on own initiative without close supervision Able to work to tight deadlines Ability to prioritise workload and work under pressure Commitment to complete inhouse training Ability to work in an in-patient mental health setting. Training in building, electrical or mechanical services Work Related Circumstances Must have a full driving license to drive Trust fleet vehicle. Must participate in the department's on call service. Use of a car or access to a means of mobility to travel across the Trust footprint in line with service needs Willing to carry out all duties and responsibilities of the post in accordance with the Trust's Equal Opportunities and Equality and Diversity policies Appointments to regulated and controlled activities require an enhanced DBS disclosure. Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Overview Starr is a global (re)insurance and investment organisation providing property and casualty insurance solutions to business and industry. Starr has grown into one of the world's fastest expanding insurance organisations, writing business in 128 countries across six continents. Our talented and experienced associates manage risk and ultimately support the profitable growth of organisations in a dynamic, competitive and ever-changing marketplace. Join us and become part of our talented and passionate workforce. Role Purpose As a Senior IT Support Engineer, you'll play a pivotal role in SME level technical support within a busy customer-facing environment. Your responsibilities will encompass a broad spectrum of client technology, both onsite and remotely. You will be seen as an escalation point within the Service Desk function and provide solutions and ownership to more complex tasks and undertakings Key Responsibilities Technical Support Excellence: Provide senior-level technical support for end-user compute and associated software products. Address incidents, service requests, and tasks within agreed Organisational Level Agreements (OLAs). Utilise outstanding customer-focused communication skills to own and manage technical issues, ensuring timely resolution. Guidance and Mentoring Offer technical guidance and mentorship to the wider service desk team. Foster a collaborative environment where knowledge sharing, and continuous improvement are key to our success. Device Management Develop solutions to improve device build and management using new and existing technologies Experience in laptop build with Intune device management Become the SME for in house technologies Service Improvement Contribute to nominated initiatives and departmental goals. Continuously enhance software, systems, and client technology to elevate the overall user experience. Escalation Management Review and mitigate escalations promptly. Escalate relevant matters when necessary to prevent customer dissatisfaction or operational disruption. Policy Adherence Execute policies and processes outlined by departmental management. Uphold IQUW values in all interactions, ensuring ethical and professional standards. Flexibility and Adaptability Be prepared for additional reasonable tasks as required by line management. Embrace changing business requirements and adjust responsibilities accordingly. The above duties and responsibilities are not an exhaustive list, and you may be required to undertake other reasonable duties compatible with your experience and competencies. This description may be varied from time to time to reflect changing business requirements. Qualifications, skills and experience To excel in this role, you should possess the following: Certification and Experience MCDST certification or equivalent (preferable but not mandatory). Demonstrated ability to act as a technical lead within a team. ITIL Understanding Essential understanding of ITIL principles (ITIL qualification preferable). Technical Proficiency PC hardware and software. Audio Visual Equipment. Printers. Networking. Microsoft suite. Citrix. Active Directory. Antivirus solutions. Microsoft Cloud technologies (Endpoint Manager, Azure). Core behavioural competencies Analysis and decision making Innovation and problem solving Relationships Communication and influence Development of self and others Resilience and adaptability Additional Information A full job description can be seen here Starr is an equal opportunity employer, which means we will consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and we're committed to creating an inclusive environment for all employees. We offer first class training and development opportunities to all employees. Our aim is to grow our own talent and bring out the best in people.
17/06/2026
Full time
Overview Starr is a global (re)insurance and investment organisation providing property and casualty insurance solutions to business and industry. Starr has grown into one of the world's fastest expanding insurance organisations, writing business in 128 countries across six continents. Our talented and experienced associates manage risk and ultimately support the profitable growth of organisations in a dynamic, competitive and ever-changing marketplace. Join us and become part of our talented and passionate workforce. Role Purpose As a Senior IT Support Engineer, you'll play a pivotal role in SME level technical support within a busy customer-facing environment. Your responsibilities will encompass a broad spectrum of client technology, both onsite and remotely. You will be seen as an escalation point within the Service Desk function and provide solutions and ownership to more complex tasks and undertakings Key Responsibilities Technical Support Excellence: Provide senior-level technical support for end-user compute and associated software products. Address incidents, service requests, and tasks within agreed Organisational Level Agreements (OLAs). Utilise outstanding customer-focused communication skills to own and manage technical issues, ensuring timely resolution. Guidance and Mentoring Offer technical guidance and mentorship to the wider service desk team. Foster a collaborative environment where knowledge sharing, and continuous improvement are key to our success. Device Management Develop solutions to improve device build and management using new and existing technologies Experience in laptop build with Intune device management Become the SME for in house technologies Service Improvement Contribute to nominated initiatives and departmental goals. Continuously enhance software, systems, and client technology to elevate the overall user experience. Escalation Management Review and mitigate escalations promptly. Escalate relevant matters when necessary to prevent customer dissatisfaction or operational disruption. Policy Adherence Execute policies and processes outlined by departmental management. Uphold IQUW values in all interactions, ensuring ethical and professional standards. Flexibility and Adaptability Be prepared for additional reasonable tasks as required by line management. Embrace changing business requirements and adjust responsibilities accordingly. The above duties and responsibilities are not an exhaustive list, and you may be required to undertake other reasonable duties compatible with your experience and competencies. This description may be varied from time to time to reflect changing business requirements. Qualifications, skills and experience To excel in this role, you should possess the following: Certification and Experience MCDST certification or equivalent (preferable but not mandatory). Demonstrated ability to act as a technical lead within a team. ITIL Understanding Essential understanding of ITIL principles (ITIL qualification preferable). Technical Proficiency PC hardware and software. Audio Visual Equipment. Printers. Networking. Microsoft suite. Citrix. Active Directory. Antivirus solutions. Microsoft Cloud technologies (Endpoint Manager, Azure). Core behavioural competencies Analysis and decision making Innovation and problem solving Relationships Communication and influence Development of self and others Resilience and adaptability Additional Information A full job description can be seen here Starr is an equal opportunity employer, which means we will consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and we're committed to creating an inclusive environment for all employees. We offer first class training and development opportunities to all employees. Our aim is to grow our own talent and bring out the best in people.
With over 25 years' experience, and more than 250 care homes and hospitals, Barchester healthcare is one of the largest care home providers in the UK. Our mission is to provide the best possible person-centred care to elderly and vulnerable people, and we're continually growing and improving our services. We have a rare opportunity for an IT Operations Technician to join us in a newly created position on a permanent basis. In this vital role, you will support and maintain the IT infrastructure across Barchester's nationwide portfolio, including desktop support, system maintenance, and working with computer networks. The role will also involve working on IT infrastructure projects to support our wide-ranging digital transformation. This is a remote position, which will require regular travel to Inverness, where our IT support team is based, as well as national travel across the UK where required. Required experience and qualifications: Computer science degree Good understanding of TCP/IP Familiarity with both wired and wireless LANs, ADSL and FTTC based WAN connections Developing and communicating technical specifications Installing and troubleshooting IT equipment in a structured environment Full UK driving license Flexible for nationwide travel Role and responsibilities: Installing and maintaining the Barchester IT operating environment Supporting IT infrastructure within our national portfolio of homes Monitoring the performance of computer networks and servers Remote management of desktop PCs and laptops, including assurance that all equipment is safe and up to date Working closely with software developers and procurement managers Provide first, second, and third line support to all IT users in the group Deliver infrastructure projects Manage firewalls within the network Take the lead in configuring Wi-Fi equipment, including access points, associated switches and controllers Provide technical advice to management on emerging technologies Assist with the maintenance of inventories and IT systems documentation As the only healthcare provider to be accredited as one of the best companies to work for in the UK, Barchester are dedicated to ensuring that our team are respected and their contribution valued. If you are looking to develop a career with an employer that is supportive and offers progression opportunities, Barchester is an empowering and rewarding place to be.
17/06/2026
Full time
With over 25 years' experience, and more than 250 care homes and hospitals, Barchester healthcare is one of the largest care home providers in the UK. Our mission is to provide the best possible person-centred care to elderly and vulnerable people, and we're continually growing and improving our services. We have a rare opportunity for an IT Operations Technician to join us in a newly created position on a permanent basis. In this vital role, you will support and maintain the IT infrastructure across Barchester's nationwide portfolio, including desktop support, system maintenance, and working with computer networks. The role will also involve working on IT infrastructure projects to support our wide-ranging digital transformation. This is a remote position, which will require regular travel to Inverness, where our IT support team is based, as well as national travel across the UK where required. Required experience and qualifications: Computer science degree Good understanding of TCP/IP Familiarity with both wired and wireless LANs, ADSL and FTTC based WAN connections Developing and communicating technical specifications Installing and troubleshooting IT equipment in a structured environment Full UK driving license Flexible for nationwide travel Role and responsibilities: Installing and maintaining the Barchester IT operating environment Supporting IT infrastructure within our national portfolio of homes Monitoring the performance of computer networks and servers Remote management of desktop PCs and laptops, including assurance that all equipment is safe and up to date Working closely with software developers and procurement managers Provide first, second, and third line support to all IT users in the group Deliver infrastructure projects Manage firewalls within the network Take the lead in configuring Wi-Fi equipment, including access points, associated switches and controllers Provide technical advice to management on emerging technologies Assist with the maintenance of inventories and IT systems documentation As the only healthcare provider to be accredited as one of the best companies to work for in the UK, Barchester are dedicated to ensuring that our team are respected and their contribution valued. If you are looking to develop a career with an employer that is supportive and offers progression opportunities, Barchester is an empowering and rewarding place to be.
With over 25 years' experience, and more than 250 care homes and hospitals, Barchester healthcare is one of the largest care home providers in the UK. Our mission is to provide the best possible person-centred care to elderly and vulnerable people, and we're continually growing and improving our services. We have a rare opportunity for an IT Operations Technician to join us in a newly created position on a permanent basis. In this vital role, you will support and maintain the IT infrastructure across Barchester's nationwide portfolio, including desktop support, system maintenance, and working with computer networks. The role will also involve working on IT infrastructure projects to support our wide-ranging digital transformation. This is a remote position, which will require regular travel to Inverness, where our IT support team is based, as well as national travel across the UK where required. Required experience and qualifications: Computer science degree Good understanding of TCP/IP Familiarity with both wired and wireless LANs, ADSL and FTTC based WAN connections Developing and communicating technical specifications Installing and troubleshooting IT equipment in a structured environment Full UK driving license Flexible for nationwide travel Role and responsibilities: Installing and maintaining the Barchester IT operating environment Supporting IT infrastructure within our national portfolio of homes Monitoring the performance of computer networks and servers Remote management of desktop PCs and laptops, including assurance that all equipment is safe and up to date Working closely with software developers and procurement managers Provide first, second, and third line support to all IT users in the group Deliver infrastructure projects Manage firewalls within the network Take the lead in configuring Wi-Fi equipment, including access points, associated switches and controllers Provide technical advice to management on emerging technologies Assist with the maintenance of inventories and IT systems documentation As the only healthcare provider to be accredited as one of the best companies to work for in the UK, Barchester are dedicated to ensuring that our team are respected and their contribution valued. If you are looking to develop a career with an employer that is supportive and offers progression opportunities, Barchester is an empowering and rewarding place to be.
17/06/2026
Full time
With over 25 years' experience, and more than 250 care homes and hospitals, Barchester healthcare is one of the largest care home providers in the UK. Our mission is to provide the best possible person-centred care to elderly and vulnerable people, and we're continually growing and improving our services. We have a rare opportunity for an IT Operations Technician to join us in a newly created position on a permanent basis. In this vital role, you will support and maintain the IT infrastructure across Barchester's nationwide portfolio, including desktop support, system maintenance, and working with computer networks. The role will also involve working on IT infrastructure projects to support our wide-ranging digital transformation. This is a remote position, which will require regular travel to Inverness, where our IT support team is based, as well as national travel across the UK where required. Required experience and qualifications: Computer science degree Good understanding of TCP/IP Familiarity with both wired and wireless LANs, ADSL and FTTC based WAN connections Developing and communicating technical specifications Installing and troubleshooting IT equipment in a structured environment Full UK driving license Flexible for nationwide travel Role and responsibilities: Installing and maintaining the Barchester IT operating environment Supporting IT infrastructure within our national portfolio of homes Monitoring the performance of computer networks and servers Remote management of desktop PCs and laptops, including assurance that all equipment is safe and up to date Working closely with software developers and procurement managers Provide first, second, and third line support to all IT users in the group Deliver infrastructure projects Manage firewalls within the network Take the lead in configuring Wi-Fi equipment, including access points, associated switches and controllers Provide technical advice to management on emerging technologies Assist with the maintenance of inventories and IT systems documentation As the only healthcare provider to be accredited as one of the best companies to work for in the UK, Barchester are dedicated to ensuring that our team are respected and their contribution valued. If you are looking to develop a career with an employer that is supportive and offers progression opportunities, Barchester is an empowering and rewarding place to be.
Accepting applications until: 1 June 2026 Job Description At Global, we think big, work hard, and never stand still. We're the proud home of media and entertainment, driven by our talented and passionate people. Our mission is to make everyone's day brighter - our Globallers, our audiences, our partners, and our communities. Whether we're in the studio, building world class technology, or powering outdoor advertising across the UK, we make sure we're doing it as a team. The Role As a Junior Application Support Analyst, you'll support day to day operations across systems such as CRM, Planning and Fulfilment, with some exposure to Broadcasting systems. You'll work closely with senior analysts, product teams, and end users to help resolve issues, document solutions, and ensure systems are running smoothly. If you enjoy problem solving, helping people, and working in a collaborative, fast paced environment - we'd love to hear from you. Key Responsibilities Core Responsibilities (70%) Log, track, and update support tickets accurately to ensure clear reporting and visibility of issues. Follow documented processes to troubleshoot and resolve common system issues. Escalate more complex issues to senior team members when required. Document solutions and contribute to user guides and knowledge base articles. Support users with system queries and "how to" guidance. Continuous Improvement & Collaboration (20%) Work with Product and Engineering teams to share recurring issues and support root cause analysis. Help reduce ticket volumes by contributing to FAQs, user tips, and training materials. Support system upgrades, testing, and feature releases. Operations & Monitoring (5%) Assist with communications relating to system outages or planned maintenance. Ensure all activities are logged correctly in tools such as Jira, ServiceNow, or Service Cloud. Support monitoring of background services (with guidance from senior team members). User Support & Best Practice (5%) Provide clear and friendly support to system users. Follow established procedures to identify causes of issues and apply appropriate fixes. What You'll Love About This Role Think Big: Learn how large-scale commercial systems operate in a leading media organisation. Own It: Take responsibility for resolving issues and supporting users from start to finish (with guidance). Keep it Simple: Help translate technical issues into clear, understandable language. Better Together: Collaborate with teams across the business and build strong working relationships. What Success Looks Like In your first few months, you will have: Built strong relationships with colleagues and system users. Confidently handled day to day support tickets with minimal supervision. Contributed clear and detailed resolution notes to the knowledge base. Demonstrated strong communication and a proactive attitude to learning. What You'll Need Experience Some experience in an IT support role, service desk, or similar technical environment (including internships or placements). Exposure to working within a ticketing system. Skills & Behaviours Strong communication skills and a friendly, helpful approach. Willingness to learn and develop technical knowledge. Ability to follow documented procedures and troubleshoot methodically. Good organisational skills and ability to prioritise tasks with support from senior team members. Team player mindset and eagerness to collaborate. Technical Knowledge (Desirable, not essential) Basic understanding of SQL and databases. Awareness of APIs or testing tools such as Postman. Familiarity with ITIL concepts (Incident, Change, Problem Management). Experience creating clear bug tickets with steps to reproduce. Interest in media or advertising industries (nice to have). Please note Flexible shift availability required, covering 8:00 am-8:00 pm, plus out-of-hours on-call support. This role will operate on a shift and on-call basis.
17/06/2026
Full time
Accepting applications until: 1 June 2026 Job Description At Global, we think big, work hard, and never stand still. We're the proud home of media and entertainment, driven by our talented and passionate people. Our mission is to make everyone's day brighter - our Globallers, our audiences, our partners, and our communities. Whether we're in the studio, building world class technology, or powering outdoor advertising across the UK, we make sure we're doing it as a team. The Role As a Junior Application Support Analyst, you'll support day to day operations across systems such as CRM, Planning and Fulfilment, with some exposure to Broadcasting systems. You'll work closely with senior analysts, product teams, and end users to help resolve issues, document solutions, and ensure systems are running smoothly. If you enjoy problem solving, helping people, and working in a collaborative, fast paced environment - we'd love to hear from you. Key Responsibilities Core Responsibilities (70%) Log, track, and update support tickets accurately to ensure clear reporting and visibility of issues. Follow documented processes to troubleshoot and resolve common system issues. Escalate more complex issues to senior team members when required. Document solutions and contribute to user guides and knowledge base articles. Support users with system queries and "how to" guidance. Continuous Improvement & Collaboration (20%) Work with Product and Engineering teams to share recurring issues and support root cause analysis. Help reduce ticket volumes by contributing to FAQs, user tips, and training materials. Support system upgrades, testing, and feature releases. Operations & Monitoring (5%) Assist with communications relating to system outages or planned maintenance. Ensure all activities are logged correctly in tools such as Jira, ServiceNow, or Service Cloud. Support monitoring of background services (with guidance from senior team members). User Support & Best Practice (5%) Provide clear and friendly support to system users. Follow established procedures to identify causes of issues and apply appropriate fixes. What You'll Love About This Role Think Big: Learn how large-scale commercial systems operate in a leading media organisation. Own It: Take responsibility for resolving issues and supporting users from start to finish (with guidance). Keep it Simple: Help translate technical issues into clear, understandable language. Better Together: Collaborate with teams across the business and build strong working relationships. What Success Looks Like In your first few months, you will have: Built strong relationships with colleagues and system users. Confidently handled day to day support tickets with minimal supervision. Contributed clear and detailed resolution notes to the knowledge base. Demonstrated strong communication and a proactive attitude to learning. What You'll Need Experience Some experience in an IT support role, service desk, or similar technical environment (including internships or placements). Exposure to working within a ticketing system. Skills & Behaviours Strong communication skills and a friendly, helpful approach. Willingness to learn and develop technical knowledge. Ability to follow documented procedures and troubleshoot methodically. Good organisational skills and ability to prioritise tasks with support from senior team members. Team player mindset and eagerness to collaborate. Technical Knowledge (Desirable, not essential) Basic understanding of SQL and databases. Awareness of APIs or testing tools such as Postman. Familiarity with ITIL concepts (Incident, Change, Problem Management). Experience creating clear bug tickets with steps to reproduce. Interest in media or advertising industries (nice to have). Please note Flexible shift availability required, covering 8:00 am-8:00 pm, plus out-of-hours on-call support. This role will operate on a shift and on-call basis.
Education Solutions Consultant Location: Hybrid, with travel to education sites across the UK Working pattern: 2 to 3 days per week from home Role type: Permanent About the company Our client is a fast-growing UK technology group providing managed IT services, cloud, infrastructure, cyber security, communications, and business technology solutions. The business has a strong reputation within the education sector, supporting schools, academies, and Multi-Academy Trusts with secure, scalable, and reliable IT solutions. MFK Recruitment has recruited 46 IT professionals across the group over the past six years, with 31 still employed within the company, reflecting the progression, stability, and long-term opportunities available. The role We are looking for an experienced and technically strong Education Solutions Consultant to design, scope, and support the delivery of technology solutions for schools and Multi-Academy Trusts across the UK. This is a senior technical role sitting between consultancy, pre-sales, solution design, and delivery oversight. It is not purely pre-sales and not purely hands-on delivery. You will take ownership of the technical solution from discovery and design through to high-level delivery oversight and technical sign-off. The successful candidate will ideally have held a senior IT role within education, such as IT Manager, Network Manager, Senior Network Manager, Head of IT, or Education IT Consultant . You will understand how IT operates within schools, academies, or trusts, and be confident engaging with senior stakeholders, internal technical teams, and customers. The role is hybrid, with 2 to 3 days per week from home. You will need a full UK driving licence, access to your own car, and the ability to travel to different education sites across the UK. Key responsibilities Design technical solutions for schools, academies, and Multi-Academy Trusts Lead technical discovery sessions with customers and stakeholders Review existing customer environments and provide roadmap recommendations Produce high-level solution designs, implementation scopes, and technical recommendations Align solutions with DfE Digital and Technology Standards, Cyber Essentials, GDPR, safeguarding considerations, and security best practice Provide high-level oversight during implementation projects Work with Project Engineers and Project Managers to ensure technical delivery quality Act as an escalation point for complex deployments Perform technical sign-off on completed solutions Ensure solutions can be supported by Service Desk and Managed Services teams Produce and maintain solution designs, network diagrams, migration plans, technical standards, and implementation documentation Skills and experience required Previous senior IT experience within the education sector Background as an IT Manager, Network Manager, Senior Network Manager, Head of IT, Education IT Consultant, or similar Strong understanding of school, academy, or Multi-Academy Trust IT environments Experience designing, managing, or improving IT solutions across education sites Strong technical knowledge across networking, infrastructure, cloud, security, and end-user computing Good knowledge of Microsoft 365, Azure, Active Directory, Intune, Windows Server, networking, firewalls, wireless, switches, VLANs, and site connectivity Understanding of cyber security requirements within education Ability to engage confidently with school leaders, business managers, IT teams, and technical stakeholders Experience creating technical documentation, scopes, designs, or project recommendations Strong written and verbal communication skills Full UK driving licence, own car, and willingness to travel across the UK Desirable experience Experience working for an education-focused MSP Knowledge of DfE Digital and Technology Standards Cyber Essentials or Cyber Essentials Plus knowledge Experience supporting tenders, bids, or technical presentations Microsoft, networking, cyber security, or cloud certifications Experience with cloud migrations, wireless refreshes, server upgrades, security improvements, or wider infrastructure projects Personal attributes The successful candidate will be technically strong, consultative, and confident working with education customers. You will understand the pressures and priorities within schools and trusts, and be able to design practical technology solutions that improve reliability, security, and user experience. You will be comfortable speaking with both technical and non-technical stakeholders, explaining recommendations clearly, and taking ownership of the technical solution from discovery through to sign-off.
17/06/2026
Full time
Education Solutions Consultant Location: Hybrid, with travel to education sites across the UK Working pattern: 2 to 3 days per week from home Role type: Permanent About the company Our client is a fast-growing UK technology group providing managed IT services, cloud, infrastructure, cyber security, communications, and business technology solutions. The business has a strong reputation within the education sector, supporting schools, academies, and Multi-Academy Trusts with secure, scalable, and reliable IT solutions. MFK Recruitment has recruited 46 IT professionals across the group over the past six years, with 31 still employed within the company, reflecting the progression, stability, and long-term opportunities available. The role We are looking for an experienced and technically strong Education Solutions Consultant to design, scope, and support the delivery of technology solutions for schools and Multi-Academy Trusts across the UK. This is a senior technical role sitting between consultancy, pre-sales, solution design, and delivery oversight. It is not purely pre-sales and not purely hands-on delivery. You will take ownership of the technical solution from discovery and design through to high-level delivery oversight and technical sign-off. The successful candidate will ideally have held a senior IT role within education, such as IT Manager, Network Manager, Senior Network Manager, Head of IT, or Education IT Consultant . You will understand how IT operates within schools, academies, or trusts, and be confident engaging with senior stakeholders, internal technical teams, and customers. The role is hybrid, with 2 to 3 days per week from home. You will need a full UK driving licence, access to your own car, and the ability to travel to different education sites across the UK. Key responsibilities Design technical solutions for schools, academies, and Multi-Academy Trusts Lead technical discovery sessions with customers and stakeholders Review existing customer environments and provide roadmap recommendations Produce high-level solution designs, implementation scopes, and technical recommendations Align solutions with DfE Digital and Technology Standards, Cyber Essentials, GDPR, safeguarding considerations, and security best practice Provide high-level oversight during implementation projects Work with Project Engineers and Project Managers to ensure technical delivery quality Act as an escalation point for complex deployments Perform technical sign-off on completed solutions Ensure solutions can be supported by Service Desk and Managed Services teams Produce and maintain solution designs, network diagrams, migration plans, technical standards, and implementation documentation Skills and experience required Previous senior IT experience within the education sector Background as an IT Manager, Network Manager, Senior Network Manager, Head of IT, Education IT Consultant, or similar Strong understanding of school, academy, or Multi-Academy Trust IT environments Experience designing, managing, or improving IT solutions across education sites Strong technical knowledge across networking, infrastructure, cloud, security, and end-user computing Good knowledge of Microsoft 365, Azure, Active Directory, Intune, Windows Server, networking, firewalls, wireless, switches, VLANs, and site connectivity Understanding of cyber security requirements within education Ability to engage confidently with school leaders, business managers, IT teams, and technical stakeholders Experience creating technical documentation, scopes, designs, or project recommendations Strong written and verbal communication skills Full UK driving licence, own car, and willingness to travel across the UK Desirable experience Experience working for an education-focused MSP Knowledge of DfE Digital and Technology Standards Cyber Essentials or Cyber Essentials Plus knowledge Experience supporting tenders, bids, or technical presentations Microsoft, networking, cyber security, or cloud certifications Experience with cloud migrations, wireless refreshes, server upgrades, security improvements, or wider infrastructure projects Personal attributes The successful candidate will be technically strong, consultative, and confident working with education customers. You will understand the pressures and priorities within schools and trusts, and be able to design practical technology solutions that improve reliability, security, and user experience. You will be comfortable speaking with both technical and non-technical stakeholders, explaining recommendations clearly, and taking ownership of the technical solution from discovery through to sign-off.
IT Support Engineer - Garelochhead (Hybrid) Salary: 30,000 + 15% Pension + 30 days leave (+public holidays) Location: Oil Fuel Depot (OFD), Garelochhead, Helensburgh, Argyll & Bute Working pattern: Mon-Thu on site, Fri WFH Line management: IT Infrastructure Manager / Senior IT Infrastructure Engineer Travel: Some travel to other client sites (including occasional overnight stays) - full driving licence required Commute: You should live within roughly 45-60 minutes of Garelochhead The role Our client has created a new IT Support Engineer position within a small, close-knit IT team at their Garelochhead depot. The focus is on keeping the organisation's IT environment running effectively, providing responsive support to end users, and helping deliver improvements that support the wider IT roadmap and cyber security posture. This is a varied role in a multi-site business supporting up to 300 colleagues across the UK. You'll be dealing with a broad range of stakeholders, from operational teams on site through to senior management, so professionalism and clear communication are key. What you'll be responsible for Acting as a key point of contact for IT issues, resolving tickets and escalating when required. Supporting day-to-day running of infrastructure, systems and IT services, working with internal colleagues and external providers. Ensuring acceptable use and IT policies are followed; monitoring activity and flagging concerns to IT/HR leadership. Working within formal change control for any amendments to systems, services or configurations. Checking that security tooling and controls are active and up to date, and reporting any risks immediately to senior IT stakeholders. Ordering, setting up and rolling out laptops/desktops and associated equipment, keeping accurate asset and build records. Maintaining secure backup practices and producing clear implementation / recovery documentation. Keeping documentation current and ensuring all work is properly recorded in relevant systems. Supporting IT projects and, where needed, coordinating smaller pieces of project delivery. Spotting compatibility or deployment risks early and helping prevent disruption. Assisting with diagnostics and recovery procedures to restore systems or services when required. Experienced required A relevant IT qualification or equivalent practical experience. Typically 1-2 years in a technical IT role (service desk, desktop support, 1st/2nd line). Solid basics in: Windows OS and Microsoft 365 applications Active Directory fundamentals (password resets, user creation, group membership) Networking concepts (DNS, DHCP, IP addressing) PC/laptop build, configuration and troubleshooting Comfortable writing straightforward documentation and keeping records up to date. Keen to develop skills in SharePoint Online, Intune/Endpoint Manager, file systems and basic Group Policy. Able to work confidently with third-party suppliers under guidance. Full (preferably clean) driving licence essential; flexibility for travel/overnight stays as required. How to apply Send your CV along with a short cover note summarising your relevant experience and why this vacancy interests you
17/06/2026
Full time
IT Support Engineer - Garelochhead (Hybrid) Salary: 30,000 + 15% Pension + 30 days leave (+public holidays) Location: Oil Fuel Depot (OFD), Garelochhead, Helensburgh, Argyll & Bute Working pattern: Mon-Thu on site, Fri WFH Line management: IT Infrastructure Manager / Senior IT Infrastructure Engineer Travel: Some travel to other client sites (including occasional overnight stays) - full driving licence required Commute: You should live within roughly 45-60 minutes of Garelochhead The role Our client has created a new IT Support Engineer position within a small, close-knit IT team at their Garelochhead depot. The focus is on keeping the organisation's IT environment running effectively, providing responsive support to end users, and helping deliver improvements that support the wider IT roadmap and cyber security posture. This is a varied role in a multi-site business supporting up to 300 colleagues across the UK. You'll be dealing with a broad range of stakeholders, from operational teams on site through to senior management, so professionalism and clear communication are key. What you'll be responsible for Acting as a key point of contact for IT issues, resolving tickets and escalating when required. Supporting day-to-day running of infrastructure, systems and IT services, working with internal colleagues and external providers. Ensuring acceptable use and IT policies are followed; monitoring activity and flagging concerns to IT/HR leadership. Working within formal change control for any amendments to systems, services or configurations. Checking that security tooling and controls are active and up to date, and reporting any risks immediately to senior IT stakeholders. Ordering, setting up and rolling out laptops/desktops and associated equipment, keeping accurate asset and build records. Maintaining secure backup practices and producing clear implementation / recovery documentation. Keeping documentation current and ensuring all work is properly recorded in relevant systems. Supporting IT projects and, where needed, coordinating smaller pieces of project delivery. Spotting compatibility or deployment risks early and helping prevent disruption. Assisting with diagnostics and recovery procedures to restore systems or services when required. Experienced required A relevant IT qualification or equivalent practical experience. Typically 1-2 years in a technical IT role (service desk, desktop support, 1st/2nd line). Solid basics in: Windows OS and Microsoft 365 applications Active Directory fundamentals (password resets, user creation, group membership) Networking concepts (DNS, DHCP, IP addressing) PC/laptop build, configuration and troubleshooting Comfortable writing straightforward documentation and keeping records up to date. Keen to develop skills in SharePoint Online, Intune/Endpoint Manager, file systems and basic Group Policy. Able to work confidently with third-party suppliers under guidance. Full (preferably clean) driving licence essential; flexibility for travel/overnight stays as required. How to apply Send your CV along with a short cover note summarising your relevant experience and why this vacancy interests you
ROLE SUMMARY This is a senior hands on role that bridges deep HRIS expertise with strategic People Operations leadership. As our People Operations & Technology Lead you will own the architecture, configuration, and continuous optimisation of our HR technology ecosystem with HiBob as the cornerstone, while driving the operational excellence of the full employee lifecycle. You will be equally comfortable getting into the detail of a complex HiBob workflow configuration and presenting a data driven process improvement roadmap to senior stakeholders. This role is explicitly hands on; you will be expected to build, not just direct. Bring the curiosity, discipline, and craft to design systems from the ground up, and the strategic clarity to ensure everything you build serves a larger vision of employee experience and business scale. You will be the escalation point and the most technically capable person in the team. As Multiverse continues to scale, this team will grow with it, and you will play an active role in shaping who joins and how the Ops team develops. KEY RESPONSIBILITIES Workflow Design & Process Optimisation Systems thinking applied to the full employee lifecycle. Architect end to end people workflows - design, document, and continuously iterate on processes spanning onboarding, role changes, performance cycles, and offboarding, treating each as a scalable, automatable system rather than a manual procedure Map process flows to technology - translate policy intent and business requirements into workflow logic within the HR tech stack, identifying where automation, AI, or self service can replace manual touchpoints Drive self service adoption - design employee and manager journeys that default to self service, reducing reliance on the People team for routine requests while improving the overall experience Own and architect advanced ticketing - own the operation, configuration, SLA framework, and continuous improvement of the HR ticketing system; build intelligent triage, routing, and resolution workflows that progressively reduce ticket volume through upstream self service design HR Tech Stack Integration HRIS, and integrations as strategic infrastructure. Own HiBob platform architecture lead configuration, module management and process redesign across the core HRIS, acting as the internal subject matter expert on all platform matters Architect system integrations - design and oversee the connection of HiBob with adjacent enterprise systems (payroll, ATS, finance, benefits), ensuring accurate, real time data flows and eliminating manual re entry Compliance & Data Governance Rigour Integrity, and trust as foundations of people infrastructure. Establish data governance standards - define and uphold rigorous frameworks for people data accuracy, access control, and security; conduct regular audits and ensure all data structures within the HRIS are fit for purpose Own compliance operations - maintain a clearly documented compliance calendar; manage background checks in line with Ofsted regulations, GDPR, ISO/SOC2, and UK employment legislation Govern payroll and benefits data flows - oversee the accurate, timely movement of all employee data impacting payroll and benefits, ensuring clean handoffs and zero errors at month end SKILLS & EXPERIENCE Essential 5+ years of progressive experience in People Technology, HRIS administration, or strategic People Operations - ideally within a fast scaling organisation Deep, hands on HiBob expertise: configuration, module management, workflow automation, and the full employee lifecycle within the platform Proven track record delivering HRIS implementation or optimisation projects, using agile methodologies (sprint planning, backlog management) Strong technical literacy: SaaS platforms, data structures, API integrations, and HR analytics Experience managing HR ticketing systems and driving SLA based service delivery Demonstrated ability to translate complex business requirements into clear, scalable technical solutions Excellent stakeholder management and communication skills - equally effective with technical teams and senior business leaders Experience handling payroll and benefits related data flows with accuracy and discretion Experience in a regulated environment (Ofsted, GDPR, ISO/SOC2) Hands on experience with AI powered HR tools or agentic workflow automation Exposure to other Tier 1 HRIS platforms (Workday, BambooHR, Personio) in addition to HiBob Background in People Analytics or HR data reporting MEASURING SUCCESS Within 3 months - you will have completed a comprehensive audit of current People Operations processes and HRIS configuration, identified priority pain points, and built trusted relationships with the People & Talent team and key stakeholders. Within 6 months - you will have contributed meaningfully to the People & Talent roadmap, delivered initial "quick win" improvements to the ticketing process and core lifecycle workflows, and activated at least one agentic or AI powered workflow. Within 12 months - you will have executed multiple significant system and process enhancements from the roadmap, demonstrably improved key operational KPIs using technology interventions (ticket resolution time, onboarding satisfaction, data accuracy), and established an enhanced data driven reporting cadence for the People & Talent function. Benefits Time off - 27 days holiday, plus 5 additional days off: 1 life event day, 2 volunteer days, 2 company wide wellbeing days (M Powered Weekend) and 8 bank holidays per year Health & Wellness - private medical insurance with Bupa, a medical cashback scheme, life insurance, gym membership & wellness resources through Wellhub and access to Spill - all in one mental health support Hybrid work offering - for most roles we collaborate in the office three days per week with the exception of Coaches and Instructors who collaborate in the office once a month Work from anywhere scheme - you'll have the opportunity to work from anywhere, up to 10 days per year Space to connect - beyond the desk, we make time for weekly catch ups, seasonal celebrations, and have a kitchen that's always stocked! OUR COMMITMENT TO DIVERSITY, EQUITY AND INCLUSION We're an equal opportunities employer. Every applicant and employee is afforded the same opportunities regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. This will never change. Read our Equality, Diversity & Inclusion policy here. OUR COMMITMENT TO SAFEGUARDING Multiverse is committed to safeguarding and promoting the welfare of our learners. We expect all employees to share this commitment and adhere to our Safeguarding Policy, our Prevent Policy and all other Multiverse company policies. Successful applicants will be required to undertake at least a Basic check via the Disclosure Barring Service (DBS). For roles that will involve a Regulated Activity, successful applicants must also undergo an Enhanced DBS check, including a Children's Barred List check and a Prohibition Order check. Roles involving Regulated Activity may interact with vulnerable groups, therefore are exempt from the Rehabilitation of Offenders Act 1974 meaning applicants are required to declare any convictions, cautions, reprimands, and final warnings. Providing false information is an offence and could result in the application being rejected or summary dismissal if the applicant has been selected, and possible referral to the police and the DBS.
16/06/2026
Full time
ROLE SUMMARY This is a senior hands on role that bridges deep HRIS expertise with strategic People Operations leadership. As our People Operations & Technology Lead you will own the architecture, configuration, and continuous optimisation of our HR technology ecosystem with HiBob as the cornerstone, while driving the operational excellence of the full employee lifecycle. You will be equally comfortable getting into the detail of a complex HiBob workflow configuration and presenting a data driven process improvement roadmap to senior stakeholders. This role is explicitly hands on; you will be expected to build, not just direct. Bring the curiosity, discipline, and craft to design systems from the ground up, and the strategic clarity to ensure everything you build serves a larger vision of employee experience and business scale. You will be the escalation point and the most technically capable person in the team. As Multiverse continues to scale, this team will grow with it, and you will play an active role in shaping who joins and how the Ops team develops. KEY RESPONSIBILITIES Workflow Design & Process Optimisation Systems thinking applied to the full employee lifecycle. Architect end to end people workflows - design, document, and continuously iterate on processes spanning onboarding, role changes, performance cycles, and offboarding, treating each as a scalable, automatable system rather than a manual procedure Map process flows to technology - translate policy intent and business requirements into workflow logic within the HR tech stack, identifying where automation, AI, or self service can replace manual touchpoints Drive self service adoption - design employee and manager journeys that default to self service, reducing reliance on the People team for routine requests while improving the overall experience Own and architect advanced ticketing - own the operation, configuration, SLA framework, and continuous improvement of the HR ticketing system; build intelligent triage, routing, and resolution workflows that progressively reduce ticket volume through upstream self service design HR Tech Stack Integration HRIS, and integrations as strategic infrastructure. Own HiBob platform architecture lead configuration, module management and process redesign across the core HRIS, acting as the internal subject matter expert on all platform matters Architect system integrations - design and oversee the connection of HiBob with adjacent enterprise systems (payroll, ATS, finance, benefits), ensuring accurate, real time data flows and eliminating manual re entry Compliance & Data Governance Rigour Integrity, and trust as foundations of people infrastructure. Establish data governance standards - define and uphold rigorous frameworks for people data accuracy, access control, and security; conduct regular audits and ensure all data structures within the HRIS are fit for purpose Own compliance operations - maintain a clearly documented compliance calendar; manage background checks in line with Ofsted regulations, GDPR, ISO/SOC2, and UK employment legislation Govern payroll and benefits data flows - oversee the accurate, timely movement of all employee data impacting payroll and benefits, ensuring clean handoffs and zero errors at month end SKILLS & EXPERIENCE Essential 5+ years of progressive experience in People Technology, HRIS administration, or strategic People Operations - ideally within a fast scaling organisation Deep, hands on HiBob expertise: configuration, module management, workflow automation, and the full employee lifecycle within the platform Proven track record delivering HRIS implementation or optimisation projects, using agile methodologies (sprint planning, backlog management) Strong technical literacy: SaaS platforms, data structures, API integrations, and HR analytics Experience managing HR ticketing systems and driving SLA based service delivery Demonstrated ability to translate complex business requirements into clear, scalable technical solutions Excellent stakeholder management and communication skills - equally effective with technical teams and senior business leaders Experience handling payroll and benefits related data flows with accuracy and discretion Experience in a regulated environment (Ofsted, GDPR, ISO/SOC2) Hands on experience with AI powered HR tools or agentic workflow automation Exposure to other Tier 1 HRIS platforms (Workday, BambooHR, Personio) in addition to HiBob Background in People Analytics or HR data reporting MEASURING SUCCESS Within 3 months - you will have completed a comprehensive audit of current People Operations processes and HRIS configuration, identified priority pain points, and built trusted relationships with the People & Talent team and key stakeholders. Within 6 months - you will have contributed meaningfully to the People & Talent roadmap, delivered initial "quick win" improvements to the ticketing process and core lifecycle workflows, and activated at least one agentic or AI powered workflow. Within 12 months - you will have executed multiple significant system and process enhancements from the roadmap, demonstrably improved key operational KPIs using technology interventions (ticket resolution time, onboarding satisfaction, data accuracy), and established an enhanced data driven reporting cadence for the People & Talent function. Benefits Time off - 27 days holiday, plus 5 additional days off: 1 life event day, 2 volunteer days, 2 company wide wellbeing days (M Powered Weekend) and 8 bank holidays per year Health & Wellness - private medical insurance with Bupa, a medical cashback scheme, life insurance, gym membership & wellness resources through Wellhub and access to Spill - all in one mental health support Hybrid work offering - for most roles we collaborate in the office three days per week with the exception of Coaches and Instructors who collaborate in the office once a month Work from anywhere scheme - you'll have the opportunity to work from anywhere, up to 10 days per year Space to connect - beyond the desk, we make time for weekly catch ups, seasonal celebrations, and have a kitchen that's always stocked! OUR COMMITMENT TO DIVERSITY, EQUITY AND INCLUSION We're an equal opportunities employer. Every applicant and employee is afforded the same opportunities regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. This will never change. Read our Equality, Diversity & Inclusion policy here. OUR COMMITMENT TO SAFEGUARDING Multiverse is committed to safeguarding and promoting the welfare of our learners. We expect all employees to share this commitment and adhere to our Safeguarding Policy, our Prevent Policy and all other Multiverse company policies. Successful applicants will be required to undertake at least a Basic check via the Disclosure Barring Service (DBS). For roles that will involve a Regulated Activity, successful applicants must also undergo an Enhanced DBS check, including a Children's Barred List check and a Prohibition Order check. Roles involving Regulated Activity may interact with vulnerable groups, therefore are exempt from the Rehabilitation of Offenders Act 1974 meaning applicants are required to declare any convictions, cautions, reprimands, and final warnings. Providing false information is an offence and could result in the application being rejected or summary dismissal if the applicant has been selected, and possible referral to the police and the DBS.
Senior Information Security Analyst, UK page is loaded Senior Information Security Analyst, UKlocations: London, United Kingdomtime type: Full timeposted on: Posted 3 Days Agojob requisition id: R-100213Realty Income aims to be a globally recognized leader in the S&P 100, committed to creating long-term value for all stakeholders. These stakeholders include our dedicated team members, who embody our purpose: building enduring relationships and brighter financial futures. This guiding principle serves as a beacon for our team, influencing every action we take. Our employees consistently invest their time, commitment, and dedication into the company, and in turn, they receive investment returns in the form of purpose, belonging, and opportunities for advancement. We are committed to best-in-class corporate responsibility practices through environmental initiatives, governance programs, and community outreach projects. From the boardroom to the breakroom, our team members make a difference every day.Realty Income (NYSE: O), an S&P 500 company, is a real estate partner to the world's leading companies. Founded in 1969, we invest in diversified commercial real estate and have a portfolio of 15,500 properties in all 50 U.S. states, the UK and eight other countries in Europe, with a gross book value $58bn. We are known as "The Monthly Dividend Company(R)" and have a mission to deliver stockholders dependable monthly dividends that grow over time. Since our founding, we have declared 656 consecutive monthly dividends and are a member of the S&P 500 Dividend Aristocrats(R) index, having increased our dividend for the last 31 consecutive years.The European portfolio, including the UK, has grown significantly since our first international acquisition, a £429m 12-property portfolio from Sainsbury's in 2019. In just five years the portfolio now includes investments of over €11bn, and 483 distinct properties.Be a part of this growth story for a world leading Real Estate Investment Trust! Working in this global role you will contribute to the Info Sec team's expansion in Europe, empowering your career and allowing you to take on additional responsibility and challenges, whilst you broaden your experience and skillsets. Position Overview: Reporting to the Associate Director, European IT and operating under the supervision of the global Information Security program, the Senior Information Security Analyst supports the day-to-day operations of the global Information Security program, with a focus on security alert triage, incident investigation, and operational effectiveness across the environment.This role is responsible for monitoring and responding to security alerts, performing assigned operational tasks, and optimizing security tooling to improve detection quality and reduce false positives. The position operates within a centralized global security function and collaborates across regions to ensure consistent handling of security incidents.The Senior Information Security Analyst contributes to the continuous improvement of information security processes and procedures, supporting compliance activities aligned with frameworks and standards such as the NIST Cybersecurity Framework, GDPR and SOX. Key Responsibilities: Monitor, triage, and investigate security alerts in coordination with the Security Operations Center (SOC) and internal teams. Analyze and validate potential security incidents, ensuring accurate classification, documentation, and escalation. Perform daily operational information security tasks, including the management and resolution of ServiceNow incidents assigned to the Information Security team. Support incident response efforts through investigation, coordination, and detailed documentation of findings. Participate occasionally in an on-call rotation as required to support timely response and escalation of security incidents outside of business hours, ensuring appropriate handover, documentation, and continuity of incident management. Tune and optimize security tools, including SIEM and endpoint protection platforms, to improve alert fidelity and reduce false positives. Collaborate with internal technology teams to ensure appropriate logging, monitoring, and alerting capabilities are in place across systems. Work closely with the IT Service Desk, Operations, and development teams to support vulnerability identification and ensure remediation is prioritised and delivered within agreed SLAs. Work closely with global and regional stakeholders to support consistent security operations and incident handling across time zones. Support security awareness initiatives through participation in training, workshops, and knowledge-sharing activities. Partner with the global Information Security team to review, streamline, and develop security processes, procedures, and incident response playbooks, while maintaining accurate, current documentation aligned with approved standards. Promote a culture of security across the organization through engagement and collaboration. Performs other duties as assigned. Candidate Requirements Knowledge, Skills, and Abilities Must have for the role: Suitable experience in an Information Security role. Some previous relevant experience in a technical IT role (System Administration/Network Administration/DevOps). While we do not set upper or lower limits of experience for any of our vacancies, candidates with at least 4 - 8 years' suitable experience are likely to have the right level of knowledge and experience. Combination of education, training, experience, skills and other characteristics that would provide the requisite knowledge and abilities in support of the essential job functions. Must have Cybersecurity certification(s) (CISSP, Sec+, CCSP, CEH) or equivalent Knowledge of security frameworks and regulatory compliance standards (NIST CSF, SOX ITGC, GDPR, etc.). Hands-on experience with security technologies including Microsoft Defender, Zscaler, SIEM platforms (e.g. Google SecOps), and identity platforms (e.g. Azure/Entra, Okta).Hands on experience in incident response, threat detection, and vulnerability management within an enterprise environment. Strong ability to analyze, prioritize, and respond to security alerts and vulnerabilities within the context of business operations and risk tolerance. Experience with incident response processes and best practices, including investigation, escalation, and documentation. Knowledge of cloud security principles, particularly within Microsoft Azure environments. Working technical knowledge of IT systems including Active Directory, Microsoft 365 and Windows OS. Strong written and verbal communication skills include the ability to clearly document findings and risks to technical and non-technical stakeholders. Demonstrate commitment to continuous learning, staying current with emerging threats, technologies and industry trends. Hybrid working arrangements, in the office Monday / Tuesday / Wednesday / Thursday May require infrequent travel to remote sites. Make yourself available outside of normal working hours for security incidents Desirable but not essential: Experience working in the financial services or investment industries. Bachelor's degree in information security or related field or equivalent combination of education and experience. Our Mission & Values For more than 50 years, Realty Income has been guided by our mission to invest in people and places to deliver dependable monthly dividends that increase over time. We do this by nurturing long-term, meaningful relationships that enable people to achieve a better financial outlook. We understand that when individuals succeed financially, they are able to provide for their families, support local businesses and pursue their greatest ambitions-creating a lasting positive impact
16/06/2026
Full time
Senior Information Security Analyst, UK page is loaded Senior Information Security Analyst, UKlocations: London, United Kingdomtime type: Full timeposted on: Posted 3 Days Agojob requisition id: R-100213Realty Income aims to be a globally recognized leader in the S&P 100, committed to creating long-term value for all stakeholders. These stakeholders include our dedicated team members, who embody our purpose: building enduring relationships and brighter financial futures. This guiding principle serves as a beacon for our team, influencing every action we take. Our employees consistently invest their time, commitment, and dedication into the company, and in turn, they receive investment returns in the form of purpose, belonging, and opportunities for advancement. We are committed to best-in-class corporate responsibility practices through environmental initiatives, governance programs, and community outreach projects. From the boardroom to the breakroom, our team members make a difference every day.Realty Income (NYSE: O), an S&P 500 company, is a real estate partner to the world's leading companies. Founded in 1969, we invest in diversified commercial real estate and have a portfolio of 15,500 properties in all 50 U.S. states, the UK and eight other countries in Europe, with a gross book value $58bn. We are known as "The Monthly Dividend Company(R)" and have a mission to deliver stockholders dependable monthly dividends that grow over time. Since our founding, we have declared 656 consecutive monthly dividends and are a member of the S&P 500 Dividend Aristocrats(R) index, having increased our dividend for the last 31 consecutive years.The European portfolio, including the UK, has grown significantly since our first international acquisition, a £429m 12-property portfolio from Sainsbury's in 2019. In just five years the portfolio now includes investments of over €11bn, and 483 distinct properties.Be a part of this growth story for a world leading Real Estate Investment Trust! Working in this global role you will contribute to the Info Sec team's expansion in Europe, empowering your career and allowing you to take on additional responsibility and challenges, whilst you broaden your experience and skillsets. Position Overview: Reporting to the Associate Director, European IT and operating under the supervision of the global Information Security program, the Senior Information Security Analyst supports the day-to-day operations of the global Information Security program, with a focus on security alert triage, incident investigation, and operational effectiveness across the environment.This role is responsible for monitoring and responding to security alerts, performing assigned operational tasks, and optimizing security tooling to improve detection quality and reduce false positives. The position operates within a centralized global security function and collaborates across regions to ensure consistent handling of security incidents.The Senior Information Security Analyst contributes to the continuous improvement of information security processes and procedures, supporting compliance activities aligned with frameworks and standards such as the NIST Cybersecurity Framework, GDPR and SOX. Key Responsibilities: Monitor, triage, and investigate security alerts in coordination with the Security Operations Center (SOC) and internal teams. Analyze and validate potential security incidents, ensuring accurate classification, documentation, and escalation. Perform daily operational information security tasks, including the management and resolution of ServiceNow incidents assigned to the Information Security team. Support incident response efforts through investigation, coordination, and detailed documentation of findings. Participate occasionally in an on-call rotation as required to support timely response and escalation of security incidents outside of business hours, ensuring appropriate handover, documentation, and continuity of incident management. Tune and optimize security tools, including SIEM and endpoint protection platforms, to improve alert fidelity and reduce false positives. Collaborate with internal technology teams to ensure appropriate logging, monitoring, and alerting capabilities are in place across systems. Work closely with the IT Service Desk, Operations, and development teams to support vulnerability identification and ensure remediation is prioritised and delivered within agreed SLAs. Work closely with global and regional stakeholders to support consistent security operations and incident handling across time zones. Support security awareness initiatives through participation in training, workshops, and knowledge-sharing activities. Partner with the global Information Security team to review, streamline, and develop security processes, procedures, and incident response playbooks, while maintaining accurate, current documentation aligned with approved standards. Promote a culture of security across the organization through engagement and collaboration. Performs other duties as assigned. Candidate Requirements Knowledge, Skills, and Abilities Must have for the role: Suitable experience in an Information Security role. Some previous relevant experience in a technical IT role (System Administration/Network Administration/DevOps). While we do not set upper or lower limits of experience for any of our vacancies, candidates with at least 4 - 8 years' suitable experience are likely to have the right level of knowledge and experience. Combination of education, training, experience, skills and other characteristics that would provide the requisite knowledge and abilities in support of the essential job functions. Must have Cybersecurity certification(s) (CISSP, Sec+, CCSP, CEH) or equivalent Knowledge of security frameworks and regulatory compliance standards (NIST CSF, SOX ITGC, GDPR, etc.). Hands-on experience with security technologies including Microsoft Defender, Zscaler, SIEM platforms (e.g. Google SecOps), and identity platforms (e.g. Azure/Entra, Okta).Hands on experience in incident response, threat detection, and vulnerability management within an enterprise environment. Strong ability to analyze, prioritize, and respond to security alerts and vulnerabilities within the context of business operations and risk tolerance. Experience with incident response processes and best practices, including investigation, escalation, and documentation. Knowledge of cloud security principles, particularly within Microsoft Azure environments. Working technical knowledge of IT systems including Active Directory, Microsoft 365 and Windows OS. Strong written and verbal communication skills include the ability to clearly document findings and risks to technical and non-technical stakeholders. Demonstrate commitment to continuous learning, staying current with emerging threats, technologies and industry trends. Hybrid working arrangements, in the office Monday / Tuesday / Wednesday / Thursday May require infrequent travel to remote sites. Make yourself available outside of normal working hours for security incidents Desirable but not essential: Experience working in the financial services or investment industries. Bachelor's degree in information security or related field or equivalent combination of education and experience. Our Mission & Values For more than 50 years, Realty Income has been guided by our mission to invest in people and places to deliver dependable monthly dividends that increase over time. We do this by nurturing long-term, meaningful relationships that enable people to achieve a better financial outlook. We understand that when individuals succeed financially, they are able to provide for their families, support local businesses and pursue their greatest ambitions-creating a lasting positive impact
Wireless Network Engineer (Solutions Engineer) 50,000 - 60,000 + Excellent Benefits Package (Up to 43 Paid Days Off, Gym, Training, Enhanced Family Leave, Paid Charity Days, Subsidised On-Site Facilities, Free Parking and More) Farnborough, Hampshire (Office-based, hybrid after 6 months) Are you a CCNA certified Wireless Network Engineer looking to join a scaling, award-winning business where you can take technical ownership, work on genuinely interesting project-based deployments, and play a key role as the senior escalation point within a growing NOC team? This is an excellent opportunity to join a highly respected connectivity and wireless solutions provider operating in complex and challenging environments. Due to continued growth, they are expanding their Network Operations Centre and are looking for an experienced engineer to act as the technical lead for network and wireless solutions. In this role, you will sit within the NOC as the final escalation point for complex incidents, while also delivering professional services across customer sites. You will design, deploy, optimise and support wireless and network solutions, carry out Wi?Fi surveys, and contribute to high-quality project delivery across a diverse customer base. You will thrive in this role if you enjoy working in an MSP environment, take pride in service quality and customer experience, and enjoy mentoring junior engineers. In return, you will benefit from a long-term approach to development, a welcoming team culture, and one of the most generous benefits packages in the market. The Role: Acting as the senior technical escalation point within the NOC Designing, deploying and optimising wireless and network solutions Delivering professional services including installs, upgrades and migrations Conducting Wi?Fi surveys and producing technical documentation Mentoring and supporting junior engineers within the team The Person: CCNA certified (in-date not required) Strong experience with Wi?Fi and wireless networking MSP or Service Desk background preferred Ekahau experience beneficial but not essential Able to commute to Farnborough five days a week for the first six months Full UK right to work and minimum five years UK residency Reference Number: BBBH(phone number removed)A Rise Technical Recruitment Ltd acts an employment agency for permanent roles and an employment business for temporary roles. The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set and will be decided by our client, the employer. Rise are not responsible or liable for any hiring decisions made by the end client. We are an equal opportunities company and welcome applications from all suitable candidates.
16/06/2026
Full time
Wireless Network Engineer (Solutions Engineer) 50,000 - 60,000 + Excellent Benefits Package (Up to 43 Paid Days Off, Gym, Training, Enhanced Family Leave, Paid Charity Days, Subsidised On-Site Facilities, Free Parking and More) Farnborough, Hampshire (Office-based, hybrid after 6 months) Are you a CCNA certified Wireless Network Engineer looking to join a scaling, award-winning business where you can take technical ownership, work on genuinely interesting project-based deployments, and play a key role as the senior escalation point within a growing NOC team? This is an excellent opportunity to join a highly respected connectivity and wireless solutions provider operating in complex and challenging environments. Due to continued growth, they are expanding their Network Operations Centre and are looking for an experienced engineer to act as the technical lead for network and wireless solutions. In this role, you will sit within the NOC as the final escalation point for complex incidents, while also delivering professional services across customer sites. You will design, deploy, optimise and support wireless and network solutions, carry out Wi?Fi surveys, and contribute to high-quality project delivery across a diverse customer base. You will thrive in this role if you enjoy working in an MSP environment, take pride in service quality and customer experience, and enjoy mentoring junior engineers. In return, you will benefit from a long-term approach to development, a welcoming team culture, and one of the most generous benefits packages in the market. The Role: Acting as the senior technical escalation point within the NOC Designing, deploying and optimising wireless and network solutions Delivering professional services including installs, upgrades and migrations Conducting Wi?Fi surveys and producing technical documentation Mentoring and supporting junior engineers within the team The Person: CCNA certified (in-date not required) Strong experience with Wi?Fi and wireless networking MSP or Service Desk background preferred Ekahau experience beneficial but not essential Able to commute to Farnborough five days a week for the first six months Full UK right to work and minimum five years UK residency Reference Number: BBBH(phone number removed)A Rise Technical Recruitment Ltd acts an employment agency for permanent roles and an employment business for temporary roles. The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set and will be decided by our client, the employer. Rise are not responsible or liable for any hiring decisions made by the end client. We are an equal opportunities company and welcome applications from all suitable candidates.
JOB TITLE : L1 Service Desk Team Leader Location: Livingston SALARY: £28,000 - £32,000 per annum Benefits: Private Healthcare, Pension, 25 days holiday rising to 30 over 5 years, Group life insurance, income protection, Gym Discounts, Free Fuel Fridays, Employee of the Quarter, Employee Referral program Do you enjoy developing, coaching and managing customers? Do you have experience managing a team of 10-12 and you re looking for the next company to excel and grow your skills? Or, are you just looking to join a reputable company where you can really show your management skills? If you answered yes to any of the above, we may have the role for you! Established in the 80 s, XMA has grown to become one of the top ten largest value-added resellers in the UK. Today, we re an independent UK company with full geographic coverage and our skilled workforce serves a diverse customer base across the public and private sector. We win awards for our ability to help organisations and users achieve more with technology. We specialise in realising individual ambitions to transform and evolve. We consult, define, adapt and deliver on real-life outcomes. We collaborate closely to bring that positive impact home. We are currently looking for an IT Support Team Leader to manage a team of individuals within a busy helpdesk environment. You will be responsible for all relationships with your customers, focusing on getting the best out of your team to hit all service level agreements. LOCATION : Livingston - Hybrid JOB SPECIFICATION: You ll be responsible for a team of 10-12 colleagues within a busy helpdesk Helping the team come to resolutions on all incidents and requests received through our ticket system, phone or email 1-2-1s and coaching plans within your team, plus the delivery of performance reviews Main point of contact for customers you are responsible for on your helpdesk to keep up a consistent line of communication. This role involves working Monday Friday on 8.5 hour shifts, anywhere between 7am-6pm, with an hour lunch. REQUIREMENTS: Experience managing a team of 10-12 within either a helpdesk, service desk or call centre environment Confident delivering customer service and dealing with clients both by phone or email A keen interest in IT or experience managing a helpdesk team We re proud to be recognised as a Disability Confident Level 3 Employer the highest level in the UK Government s scheme. This reflects our ongoing commitment to fostering an inclusive, supportive culture where everyone has the opportunity to thrive. Through our inclusive recruitment practices, we ensure that individuals with disabilities are given fair and equal access to opportunities within our organisation. As part of this commitment, we participate in the Guaranteed Interview Scheme, which offers an interview to any candidate with a disability who meets the essential criteria for the role. We will ensure that individuals who have a disability are provided reasonable accommodation, to enable full participation in the job application and interview process. If you have any such requirements, please do not hesitate to contact us on our email which is (url removed), we will be happy to action your requests.
16/06/2026
Full time
JOB TITLE : L1 Service Desk Team Leader Location: Livingston SALARY: £28,000 - £32,000 per annum Benefits: Private Healthcare, Pension, 25 days holiday rising to 30 over 5 years, Group life insurance, income protection, Gym Discounts, Free Fuel Fridays, Employee of the Quarter, Employee Referral program Do you enjoy developing, coaching and managing customers? Do you have experience managing a team of 10-12 and you re looking for the next company to excel and grow your skills? Or, are you just looking to join a reputable company where you can really show your management skills? If you answered yes to any of the above, we may have the role for you! Established in the 80 s, XMA has grown to become one of the top ten largest value-added resellers in the UK. Today, we re an independent UK company with full geographic coverage and our skilled workforce serves a diverse customer base across the public and private sector. We win awards for our ability to help organisations and users achieve more with technology. We specialise in realising individual ambitions to transform and evolve. We consult, define, adapt and deliver on real-life outcomes. We collaborate closely to bring that positive impact home. We are currently looking for an IT Support Team Leader to manage a team of individuals within a busy helpdesk environment. You will be responsible for all relationships with your customers, focusing on getting the best out of your team to hit all service level agreements. LOCATION : Livingston - Hybrid JOB SPECIFICATION: You ll be responsible for a team of 10-12 colleagues within a busy helpdesk Helping the team come to resolutions on all incidents and requests received through our ticket system, phone or email 1-2-1s and coaching plans within your team, plus the delivery of performance reviews Main point of contact for customers you are responsible for on your helpdesk to keep up a consistent line of communication. This role involves working Monday Friday on 8.5 hour shifts, anywhere between 7am-6pm, with an hour lunch. REQUIREMENTS: Experience managing a team of 10-12 within either a helpdesk, service desk or call centre environment Confident delivering customer service and dealing with clients both by phone or email A keen interest in IT or experience managing a helpdesk team We re proud to be recognised as a Disability Confident Level 3 Employer the highest level in the UK Government s scheme. This reflects our ongoing commitment to fostering an inclusive, supportive culture where everyone has the opportunity to thrive. Through our inclusive recruitment practices, we ensure that individuals with disabilities are given fair and equal access to opportunities within our organisation. As part of this commitment, we participate in the Guaranteed Interview Scheme, which offers an interview to any candidate with a disability who meets the essential criteria for the role. We will ensure that individuals who have a disability are provided reasonable accommodation, to enable full participation in the job application and interview process. If you have any such requirements, please do not hesitate to contact us on our email which is (url removed), we will be happy to action your requests.
Technical Support Manager - 2nd Line 40 - 45k 3 days in the office Due to growth, a Technical Support Manager is needed to own the 2nd line service desk function, from higher level technical input to managing a team of 5 Team Leaders responsible for 40 engineers. Working along side the 1st and 3rd line Support Managers and their teams, you will lead and develop the 2nd line Teams, driving accountability, consistency, and performance, while maintaining clear ownership and control of escalated support and service delivery Coming from a technical background yourself, you will be responsible for: Manage the 2nd line support function and teams Customer experience for 2nd line tickets Coach and support Team Leaders, ensuring they are effective and well-supported Performance, KPIs, and output of the 2nd Line function, ensuring consistent SLA delivery Identify and drive practical improvements to processes, ways of working, and service flow across 1st, 2nd, and 3rd Line Your background: We need a mix of technical skills and management skills including Proven experience in a Service Desk Manager or Senior Team Leader role within an MSP environment Strong background in 2nd Line support and escalation management Experience managing Team Leaders or senior technical staff Demonstrable experience of KPI-driven performance management and service improvement Strong technical understanding of 2nd Line support environments (Microsoft 365, Windows Server, Networking fundamentals, Endpoint management, UC, Connectivity) Confident in working with technical teams (2nd / 3rd Line, NOC, Infrastructure) to resolve complex issues Understanding of service desk tooling, reporting, and ticketing systems Awareness of problem management, root cause analysis, and best practice service frameworks (e.g. ITIL) This role required 3 days a week in the office
16/06/2026
Full time
Technical Support Manager - 2nd Line 40 - 45k 3 days in the office Due to growth, a Technical Support Manager is needed to own the 2nd line service desk function, from higher level technical input to managing a team of 5 Team Leaders responsible for 40 engineers. Working along side the 1st and 3rd line Support Managers and their teams, you will lead and develop the 2nd line Teams, driving accountability, consistency, and performance, while maintaining clear ownership and control of escalated support and service delivery Coming from a technical background yourself, you will be responsible for: Manage the 2nd line support function and teams Customer experience for 2nd line tickets Coach and support Team Leaders, ensuring they are effective and well-supported Performance, KPIs, and output of the 2nd Line function, ensuring consistent SLA delivery Identify and drive practical improvements to processes, ways of working, and service flow across 1st, 2nd, and 3rd Line Your background: We need a mix of technical skills and management skills including Proven experience in a Service Desk Manager or Senior Team Leader role within an MSP environment Strong background in 2nd Line support and escalation management Experience managing Team Leaders or senior technical staff Demonstrable experience of KPI-driven performance management and service improvement Strong technical understanding of 2nd Line support environments (Microsoft 365, Windows Server, Networking fundamentals, Endpoint management, UC, Connectivity) Confident in working with technical teams (2nd / 3rd Line, NOC, Infrastructure) to resolve complex issues Understanding of service desk tooling, reporting, and ticketing systems Awareness of problem management, root cause analysis, and best practice service frameworks (e.g. ITIL) This role required 3 days a week in the office
Job Title: 2nd Line IT Support Engineer (Permanent) Salary: £35,000 - £40,000 Per Annum + Company Benefits Location: Buckinghamshire Type Of Working: Onsite "Please note visa sponsorship is not available for this position" Are you a 2nd Line Support Engineer who enjoys solving complex technical issues and being the go-to person when others need help? Would you like to work in an environment where you can take ownership of incidents, improve support processes, and make a genuine impact on the user experience? Do you thrive on troubleshooting hardware, software, and application issues while delivering exceptional customer service? We're recruiting on behalf of a leading global organisation seeking an experienced and customer-focused 2nd Line IT Support Engineer to join their growing technical support team. This is an excellent opportunity for someone who enjoys a varied role, working with a wide range of technologies while supporting users across the business. The Role: As a 2nd Line IT Support Engineer, you'll act as a key escalation point for technical issues, providing expert support and ensuring incidents are resolved efficiently and professionally. You'll be responsible for: Providing 2nd line support across hardware, software, and business-critical applications. Diagnosing, troubleshooting, and resolving technical issues within agreed service levels. Managing and prioritising support tickets through to successful resolution. Escalating complex issues where necessary and liaising with wider IT teams. Producing and maintaining technical documentation and knowledge base articles. Identifying recurring issues and recommending improvements to systems, processes, and user training. Supporting software installations, updates, and testing of new technologies. Delivering an excellent customer experience through clear communication and proactive support. What We're Looking For: Experience within a Service Desk, IT Support, or Technical Support environment. Strong troubleshooting and diagnostic skills. Experience supporting Microsoft environments and business applications. Good understanding of networking fundamentals and desktop technologies. Excellent communication and customer service skills. Ability to manage multiple priorities and work effectively under pressure. A proactive approach with a genuine passion for technology and problem-solving. What's in it for You? Salary of £35,000 - £40,000 Comprehensive benefits package Ongoing training and professional development Exposure to enterprise-level technologies Career progression opportunities A supportive and collaborative team environment "Please apply with your latest CV and a member of the team will be in touch shortly"
16/06/2026
Full time
Job Title: 2nd Line IT Support Engineer (Permanent) Salary: £35,000 - £40,000 Per Annum + Company Benefits Location: Buckinghamshire Type Of Working: Onsite "Please note visa sponsorship is not available for this position" Are you a 2nd Line Support Engineer who enjoys solving complex technical issues and being the go-to person when others need help? Would you like to work in an environment where you can take ownership of incidents, improve support processes, and make a genuine impact on the user experience? Do you thrive on troubleshooting hardware, software, and application issues while delivering exceptional customer service? We're recruiting on behalf of a leading global organisation seeking an experienced and customer-focused 2nd Line IT Support Engineer to join their growing technical support team. This is an excellent opportunity for someone who enjoys a varied role, working with a wide range of technologies while supporting users across the business. The Role: As a 2nd Line IT Support Engineer, you'll act as a key escalation point for technical issues, providing expert support and ensuring incidents are resolved efficiently and professionally. You'll be responsible for: Providing 2nd line support across hardware, software, and business-critical applications. Diagnosing, troubleshooting, and resolving technical issues within agreed service levels. Managing and prioritising support tickets through to successful resolution. Escalating complex issues where necessary and liaising with wider IT teams. Producing and maintaining technical documentation and knowledge base articles. Identifying recurring issues and recommending improvements to systems, processes, and user training. Supporting software installations, updates, and testing of new technologies. Delivering an excellent customer experience through clear communication and proactive support. What We're Looking For: Experience within a Service Desk, IT Support, or Technical Support environment. Strong troubleshooting and diagnostic skills. Experience supporting Microsoft environments and business applications. Good understanding of networking fundamentals and desktop technologies. Excellent communication and customer service skills. Ability to manage multiple priorities and work effectively under pressure. A proactive approach with a genuine passion for technology and problem-solving. What's in it for You? Salary of £35,000 - £40,000 Comprehensive benefits package Ongoing training and professional development Exposure to enterprise-level technologies Career progression opportunities A supportive and collaborative team environment "Please apply with your latest CV and a member of the team will be in touch shortly"
IT Service Desk Analyst - Fareham 3 days / 2 days remote - up to 42,500 plus benefits Are you an experienced IT support professional who enjoys solving technical issues and delivering excellent customer service? We're looking for an IT Service Desk Analyst to join a busy IT team, providing first-line support to users across a global environment. You'll be the first point of contact for IT queries, troubleshooting hardware and software issues, managing incidents through to resolution, and ensuring users receive a high-quality support experience. Key Responsibilities Provide first-line IT support via phone, email, self-service portal and in person. Log, prioritise and manage incidents and service requests within the ITSM system. Diagnose and resolve hardware, software, desktop, laptop and mobile device issues. Escalate complex incidents where required and keep users informed throughout Work closely with wider IT teams to ensure timely resolution of issues. Support users within a global, highly virtualised environment. Participate in an out-of-hours support rota. What You'll Bring Previous experience in an IT Service Desk, Helpdesk or Desktop Support role. Strong troubleshooting skills across hardware, software, and end-user devices. Excellent customer service and communication skills. Experience working with ITSM tools and incident management processes. Ability to prioritise workloads and perform effectively in a fast-paced environment. Degree, IT qualification or equivalent commercial experience desirable. In return, you'll receive competitive compensation and a fantastic benefits package including a health cash plan, 25 days' holiday, pension scheme, life assurance, extensive training and progression, and much more! Apply now to join a collaborative IT team where you'll gain exposure to a broad range of technologies while developing your technical skills and career. Deerfoot Recruitment Solutions Ltd is a leading independent tech recruitment consultancy in the UK. For every CV sent to clients, we donate 1 to The Born Free Foundation. We are a Climate Action Workforce in partnership with Ecologi. If this role isn't right for you, explore our referral reward program with payouts at interview and placement milestones. Visit our website for details. Deerfoot Recruitment Solutions Ltd is acting as an Employment Agency in relation to this vacancy.
16/06/2026
Full time
IT Service Desk Analyst - Fareham 3 days / 2 days remote - up to 42,500 plus benefits Are you an experienced IT support professional who enjoys solving technical issues and delivering excellent customer service? We're looking for an IT Service Desk Analyst to join a busy IT team, providing first-line support to users across a global environment. You'll be the first point of contact for IT queries, troubleshooting hardware and software issues, managing incidents through to resolution, and ensuring users receive a high-quality support experience. Key Responsibilities Provide first-line IT support via phone, email, self-service portal and in person. Log, prioritise and manage incidents and service requests within the ITSM system. Diagnose and resolve hardware, software, desktop, laptop and mobile device issues. Escalate complex incidents where required and keep users informed throughout Work closely with wider IT teams to ensure timely resolution of issues. Support users within a global, highly virtualised environment. Participate in an out-of-hours support rota. What You'll Bring Previous experience in an IT Service Desk, Helpdesk or Desktop Support role. Strong troubleshooting skills across hardware, software, and end-user devices. Excellent customer service and communication skills. Experience working with ITSM tools and incident management processes. Ability to prioritise workloads and perform effectively in a fast-paced environment. Degree, IT qualification or equivalent commercial experience desirable. In return, you'll receive competitive compensation and a fantastic benefits package including a health cash plan, 25 days' holiday, pension scheme, life assurance, extensive training and progression, and much more! Apply now to join a collaborative IT team where you'll gain exposure to a broad range of technologies while developing your technical skills and career. Deerfoot Recruitment Solutions Ltd is a leading independent tech recruitment consultancy in the UK. For every CV sent to clients, we donate 1 to The Born Free Foundation. We are a Climate Action Workforce in partnership with Ecologi. If this role isn't right for you, explore our referral reward program with payouts at interview and placement milestones. Visit our website for details. Deerfoot Recruitment Solutions Ltd is acting as an Employment Agency in relation to this vacancy.
Software Support Analyst - Servicedesk Analyst Hybrid: Mon-Wed onsite in Hull, Thurs-Fri can be remote Salary range: £25K + 30 days holiday + Benefits The Client: Our client is one of Europe s leading providers of alerting and compliance solutions for the fire and security sector. Position Overview: They are seeking a dedicated and Product Support Engineer to join their team, focusing on supporting their product. In this role, you will provide high-quality technical assistance to their customers, ensuring the effective use and smooth operation of the product. You will troubleshoot issues, guide customers through product features, and collaborate closely with senior support staff to resolve complex technical challenges. A customer focused mindset is a critical attribute for this role. Key Responsibilities: Provide first-line support to the product users via phone and ticketing system ensuring timely resolution and minimal customer downtime. Deliver excellent customer support with clear SLAs via tickets, calls, and remote sessions. Author and maintain knowledge base content; spot trends and reduce repeat incidents. Collaborate with Product and Engineering to resolve defects and improve UX. Track CSAT, FCR, and resolution times; continuously improve processes. Escalate complex issues to senior technical teams as necessary, following internal procedures. Maintain an understanding of the products and functionalities to assist with customer queries. Build and maintain strong customer relationships, ensuring a high level of customer satisfaction. Experience: Minimum of 2 years of experience in an application support or IT support role, ideally supporting software products. Strong troubleshooting skills, with the ability to analyse and solve technical problems quickly. Familiarity with ticketing systems (e.g., Jira, Zendesk) and remote support tools. Good interpersonal skills, good on the phone, good written and spoken English Certifications in IT support or related areas would be an asset. Benefits: Competitive salary. Opportunities for career development and internal training. Collaborative and inclusive work environment. Health and wellness benefits, including medical insurance and enhanced annual leave package. Cycle to Work and Electric Car schemes Our client is an equal-opportunity employer and values diversity in its workforce. We encourage applicants from all backgrounds to apply.
16/06/2026
Full time
Software Support Analyst - Servicedesk Analyst Hybrid: Mon-Wed onsite in Hull, Thurs-Fri can be remote Salary range: £25K + 30 days holiday + Benefits The Client: Our client is one of Europe s leading providers of alerting and compliance solutions for the fire and security sector. Position Overview: They are seeking a dedicated and Product Support Engineer to join their team, focusing on supporting their product. In this role, you will provide high-quality technical assistance to their customers, ensuring the effective use and smooth operation of the product. You will troubleshoot issues, guide customers through product features, and collaborate closely with senior support staff to resolve complex technical challenges. A customer focused mindset is a critical attribute for this role. Key Responsibilities: Provide first-line support to the product users via phone and ticketing system ensuring timely resolution and minimal customer downtime. Deliver excellent customer support with clear SLAs via tickets, calls, and remote sessions. Author and maintain knowledge base content; spot trends and reduce repeat incidents. Collaborate with Product and Engineering to resolve defects and improve UX. Track CSAT, FCR, and resolution times; continuously improve processes. Escalate complex issues to senior technical teams as necessary, following internal procedures. Maintain an understanding of the products and functionalities to assist with customer queries. Build and maintain strong customer relationships, ensuring a high level of customer satisfaction. Experience: Minimum of 2 years of experience in an application support or IT support role, ideally supporting software products. Strong troubleshooting skills, with the ability to analyse and solve technical problems quickly. Familiarity with ticketing systems (e.g., Jira, Zendesk) and remote support tools. Good interpersonal skills, good on the phone, good written and spoken English Certifications in IT support or related areas would be an asset. Benefits: Competitive salary. Opportunities for career development and internal training. Collaborative and inclusive work environment. Health and wellness benefits, including medical insurance and enhanced annual leave package. Cycle to Work and Electric Car schemes Our client is an equal-opportunity employer and values diversity in its workforce. We encourage applicants from all backgrounds to apply.
