Job Title: 1st / 2nd Line Support Engineer Location: Manchester City Centre (Office-based) Salary: 25,000 - 32,000 DOE Work Structure: Hybrid after probation (2 days WFH) We're working with a well-established company based in Manchester City Centre, who are looking to bring on a 1st / 2nd Line Support Engineer to support their internal user base of over 200 employees. This is a fantastic opportunity to join a close-knit IT team where you'll get hands-on exposure across a wide range of technologies and be a key player in their day-to-day operations. Responsibilities: Acting as the first point of contact for all IT-related issues and requests Providing 1st and 2nd line support across hardware, software, and network issues Managing tickets and ensuring timely resolution or escalation Supporting a range of devices, applications, and services (Windows, Office 365, Active Directory etc.) Setting up and configuring new hardware (laptops, desktops, mobile devices) Assisting with project work and system upgrades as needed Requirements: Previous experience in a 1st or 2nd line support role Strong troubleshooting skills and a proactive attitude Solid understanding of Microsoft technologies (Windows 10/11, Office 365, Active Directory) Good communication skills and a customer-focused approach Experience in an internal support environment is desirable but not essential Benefits: Competitive salary up to 32,000 (depending on experience) 25 days annual leave, plus bank holidays Medicash support plan Birthday off! Central Manchester location with great transport links Internal progression opportunities If you fit the above criteria and you're looking for your next role - please apply for immediate consideration. Key Skills: Service Desk Analyst, Service Desk Technician, 1st Line, 1st/2nd Line, IT Support Engineer, IT Analyst, IT Technician, IT Support, MSP Engineer, Field Engineer In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
20/06/2025
Full time
Job Title: 1st / 2nd Line Support Engineer Location: Manchester City Centre (Office-based) Salary: 25,000 - 32,000 DOE Work Structure: Hybrid after probation (2 days WFH) We're working with a well-established company based in Manchester City Centre, who are looking to bring on a 1st / 2nd Line Support Engineer to support their internal user base of over 200 employees. This is a fantastic opportunity to join a close-knit IT team where you'll get hands-on exposure across a wide range of technologies and be a key player in their day-to-day operations. Responsibilities: Acting as the first point of contact for all IT-related issues and requests Providing 1st and 2nd line support across hardware, software, and network issues Managing tickets and ensuring timely resolution or escalation Supporting a range of devices, applications, and services (Windows, Office 365, Active Directory etc.) Setting up and configuring new hardware (laptops, desktops, mobile devices) Assisting with project work and system upgrades as needed Requirements: Previous experience in a 1st or 2nd line support role Strong troubleshooting skills and a proactive attitude Solid understanding of Microsoft technologies (Windows 10/11, Office 365, Active Directory) Good communication skills and a customer-focused approach Experience in an internal support environment is desirable but not essential Benefits: Competitive salary up to 32,000 (depending on experience) 25 days annual leave, plus bank holidays Medicash support plan Birthday off! Central Manchester location with great transport links Internal progression opportunities If you fit the above criteria and you're looking for your next role - please apply for immediate consideration. Key Skills: Service Desk Analyst, Service Desk Technician, 1st Line, 1st/2nd Line, IT Support Engineer, IT Analyst, IT Technician, IT Support, MSP Engineer, Field Engineer In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
2nd Line Support / Senior Service Desk Analyst / IT Support Based in Leeds- Mon Fri needed to provide end user support. As 2nd Line Support / Senior Service Desk Analyst / IT Support you should have some of the following skills: Microsoft Windows 10/11, Microsoft Office 365, Active Directory, Group Policy, SCCM. Successful 2nd Line Support / Senior Service Desk Analyst / IT Support will need to have excellent communication skills, strong and logical troubleshooting / diagnostic s ability, be resourceful, with a growth mindset and a drive and ambition to progress yourself. Any 2nd Line Support / Senior Service Desk Analyst / IT Support who has had any previous experience of adding value to a team and being the go-to person will have a huge advantage. Apply now we are waiting to invest in your career!
20/06/2025
Full time
2nd Line Support / Senior Service Desk Analyst / IT Support Based in Leeds- Mon Fri needed to provide end user support. As 2nd Line Support / Senior Service Desk Analyst / IT Support you should have some of the following skills: Microsoft Windows 10/11, Microsoft Office 365, Active Directory, Group Policy, SCCM. Successful 2nd Line Support / Senior Service Desk Analyst / IT Support will need to have excellent communication skills, strong and logical troubleshooting / diagnostic s ability, be resourceful, with a growth mindset and a drive and ambition to progress yourself. Any 2nd Line Support / Senior Service Desk Analyst / IT Support who has had any previous experience of adding value to a team and being the go-to person will have a huge advantage. Apply now we are waiting to invest in your career!
1st- 2nd Line Support / Service Desk Analyst / IT Support Based in Manchester- Mon Fri needed to provide end user support. As 1st- 2nd Line Support / Service Desk Analyst / IT Support you should have some of the following skills: Microsoft Windows 10/11, Microsoft Office 365, Active Directory, Group Policy, SCCM or be willing and proactive in upskilling yourself. Successful 1st- 2nd Line Support / Service Desk Analyst / IT Support need to have excellent communication skills, strong and logical troubleshooting / diagnostic s ability, be resourceful, with a growth mindset and a drive and ambition to progress yourself. Any 1st- 2nd Line Support / Service Desk Analyst / IT Support who has had any previous experience of adding value to a team and being the go-to person will have a huge advantage. Apply now we are waiting to invest in your career!
20/06/2025
Full time
1st- 2nd Line Support / Service Desk Analyst / IT Support Based in Manchester- Mon Fri needed to provide end user support. As 1st- 2nd Line Support / Service Desk Analyst / IT Support you should have some of the following skills: Microsoft Windows 10/11, Microsoft Office 365, Active Directory, Group Policy, SCCM or be willing and proactive in upskilling yourself. Successful 1st- 2nd Line Support / Service Desk Analyst / IT Support need to have excellent communication skills, strong and logical troubleshooting / diagnostic s ability, be resourceful, with a growth mindset and a drive and ambition to progress yourself. Any 1st- 2nd Line Support / Service Desk Analyst / IT Support who has had any previous experience of adding value to a team and being the go-to person will have a huge advantage. Apply now we are waiting to invest in your career!
IT Service Desk Analyst required by my large client. Due to a major increase in workload my client is looking for a new Service Desk Analysts to join the team. You will be Providing support to internal staff via Service Desk portal & telephone. Accurate logging of incidents and service requests in the IT Service Management system. Diagnosing and resolving technical issues using remote support tools. Troubleshoot workstation, laptop, mobile phone, and printer issues. Providing clear communication on the status of requests to the requester. Ensuring the Service Desk tickets are continually up to date and being actively monitored and progress through the system. Escalating incidents and service requests to management or third-party suppliers to ensure service level agreements (SLAs) are met. Escalating issues that may impact service delivery to management. Building new laptop and desktop workstations. Desk deployments and moves. Executing the employee joiner, leaver, and transfers processes. Identifying required software updates and coordinating the packaging, testing and deployment of updates. Writing and updating technical and process documentation. Undertaking projects as instructed by management. Providing other assistance as required by the IT Senior Service Desk Analyst. Person specification Previous experience working in a similar Service Desk Analyst role, ideally professional sector. Excellent customer service skills. Strong analytical and problem-solving skills. Experience in Microsoft Office suite. Skills/Attributes required Strong knowledge of Microsoft based operating systems. Networking Experience (LAN, WAN, Wi-Fi) desirable. Experience troubleshooting Microsoft Office. Remote Access tools such as TeamViewer. Good understanding of PC hardware and software set-up and configuration Knowledge of HP Printers. Warehouse experience or WMS support knowledge (Red Prairie, JDA, Blue Yonder dispatcher) desirable but not essential.
20/06/2025
Full time
IT Service Desk Analyst required by my large client. Due to a major increase in workload my client is looking for a new Service Desk Analysts to join the team. You will be Providing support to internal staff via Service Desk portal & telephone. Accurate logging of incidents and service requests in the IT Service Management system. Diagnosing and resolving technical issues using remote support tools. Troubleshoot workstation, laptop, mobile phone, and printer issues. Providing clear communication on the status of requests to the requester. Ensuring the Service Desk tickets are continually up to date and being actively monitored and progress through the system. Escalating incidents and service requests to management or third-party suppliers to ensure service level agreements (SLAs) are met. Escalating issues that may impact service delivery to management. Building new laptop and desktop workstations. Desk deployments and moves. Executing the employee joiner, leaver, and transfers processes. Identifying required software updates and coordinating the packaging, testing and deployment of updates. Writing and updating technical and process documentation. Undertaking projects as instructed by management. Providing other assistance as required by the IT Senior Service Desk Analyst. Person specification Previous experience working in a similar Service Desk Analyst role, ideally professional sector. Excellent customer service skills. Strong analytical and problem-solving skills. Experience in Microsoft Office suite. Skills/Attributes required Strong knowledge of Microsoft based operating systems. Networking Experience (LAN, WAN, Wi-Fi) desirable. Experience troubleshooting Microsoft Office. Remote Access tools such as TeamViewer. Good understanding of PC hardware and software set-up and configuration Knowledge of HP Printers. Warehouse experience or WMS support knowledge (Red Prairie, JDA, Blue Yonder dispatcher) desirable but not essential.
Do you have a passion for providing first class customer service within a service desk environment? Here at Saint-Gobain Digital, we're looking for a Service Desk Analyst to join our team. This is a permanent role, working hours 36.25 hrs per week. Based in East Leake, Loughborough on a hybrid basis. The Service Desk function provides first line support for all colleagues within Saint-Gobain UK & Ireland businesses. Service Desk analysts handle application issues, communication, and hardware queries from all levels of the business and are the first point of contact for our colleagues across Saint-Gobain for IT queries. What will I be doing : Providing an efficient, personalised support service to our business users. Ensuring that work is correctly prioritised and actioned to meet fixed business service levels agreements and deadlines. Actioning tickets promptly, in a professional service led manner. Wherever possible resolving and closing tickets at the first point of contact. Able to remain calm, focussed and professional. Undertake duties in a manner compliant with the Saint-Gobain general principles of conduct and action. What do I need to be successful: Experience of 1st line IT support or equivalent Excellent customer service skills Experience of troubleshooting queries in areas such as Windows, MS Office and hardware faults. Experience of a ticket logging system A strong analytical & troubleshooting ability Experience of user / customer support. Excellent communication and people handling skills. What's on offer: A competitive salary + bonus 33 days holidays -increasing with service Pension - 4% contribution increasing with service. Life Assurance - 2 x salary / 4 x salary in pension scheme Share options - Monthly scheme buy 4 get 1 free Staff Discount - Across Saint-Gobain brands About Us Saint Gobain was established in the year 1665 and have grown to employ 179,000 people, with over 100 different nationalities working with us in 76 countries. This really helps us in our corporate and social responsibilities in helping us with our purpose which is to "make the world a better home" and specifically contribute to our target of zero carbon by 2050. As a business, Saint-Gobain designs, manufactures, and distributes materials and solutions that have a positive impact on each of us and provide wellbeing, quality of life and performance, all while caring for the planet. Our materials and solutions can be found everywhere in our living places and in daily life, in buildings, transportation, infrastructure and in many industrial applications. They provide comfort, performance and safety while addressing the challenges of sustainable construction, resource efficiency and climate change. Are Saint-Gobain Inclusive employer? We're working hard to be, and we're keen to hire talented people regardless of their background, abilities, ethnicity, religion, sexual orientation, gender, national origin, taste in music, fashion sense or anything else that makes you, you! We understand that a diverse workplace is not only a more enjoyable place to be, but also facilitates better decision making and innovation. So, whoever you are, and whichever Saint-Gobain business you join, you can be sure of a warm welcome with us. And what about flexibility? The world of work is changing, and at Saint-Gobain we are open to new ways of working in order to attract talented people to our business. We understand that everyone has different needs and commitments. Therefore, we are very open to discuss any flexible requirement or need that you may have for this role. We can't guarantee to meet all requests for flexibility when we are recruiting, but we promise to listen.
20/06/2025
Full time
Do you have a passion for providing first class customer service within a service desk environment? Here at Saint-Gobain Digital, we're looking for a Service Desk Analyst to join our team. This is a permanent role, working hours 36.25 hrs per week. Based in East Leake, Loughborough on a hybrid basis. The Service Desk function provides first line support for all colleagues within Saint-Gobain UK & Ireland businesses. Service Desk analysts handle application issues, communication, and hardware queries from all levels of the business and are the first point of contact for our colleagues across Saint-Gobain for IT queries. What will I be doing : Providing an efficient, personalised support service to our business users. Ensuring that work is correctly prioritised and actioned to meet fixed business service levels agreements and deadlines. Actioning tickets promptly, in a professional service led manner. Wherever possible resolving and closing tickets at the first point of contact. Able to remain calm, focussed and professional. Undertake duties in a manner compliant with the Saint-Gobain general principles of conduct and action. What do I need to be successful: Experience of 1st line IT support or equivalent Excellent customer service skills Experience of troubleshooting queries in areas such as Windows, MS Office and hardware faults. Experience of a ticket logging system A strong analytical & troubleshooting ability Experience of user / customer support. Excellent communication and people handling skills. What's on offer: A competitive salary + bonus 33 days holidays -increasing with service Pension - 4% contribution increasing with service. Life Assurance - 2 x salary / 4 x salary in pension scheme Share options - Monthly scheme buy 4 get 1 free Staff Discount - Across Saint-Gobain brands About Us Saint Gobain was established in the year 1665 and have grown to employ 179,000 people, with over 100 different nationalities working with us in 76 countries. This really helps us in our corporate and social responsibilities in helping us with our purpose which is to "make the world a better home" and specifically contribute to our target of zero carbon by 2050. As a business, Saint-Gobain designs, manufactures, and distributes materials and solutions that have a positive impact on each of us and provide wellbeing, quality of life and performance, all while caring for the planet. Our materials and solutions can be found everywhere in our living places and in daily life, in buildings, transportation, infrastructure and in many industrial applications. They provide comfort, performance and safety while addressing the challenges of sustainable construction, resource efficiency and climate change. Are Saint-Gobain Inclusive employer? We're working hard to be, and we're keen to hire talented people regardless of their background, abilities, ethnicity, religion, sexual orientation, gender, national origin, taste in music, fashion sense or anything else that makes you, you! We understand that a diverse workplace is not only a more enjoyable place to be, but also facilitates better decision making and innovation. So, whoever you are, and whichever Saint-Gobain business you join, you can be sure of a warm welcome with us. And what about flexibility? The world of work is changing, and at Saint-Gobain we are open to new ways of working in order to attract talented people to our business. We understand that everyone has different needs and commitments. Therefore, we are very open to discuss any flexible requirement or need that you may have for this role. We can't guarantee to meet all requests for flexibility when we are recruiting, but we promise to listen.
Desk Side and Technology Support Analyst (2nd line support) Location: London, Victoria Job Type: Full-time Salary: Competitive A new exciting permanent opportunity has become available for a Desk Side and Technology Support Analyst to join a dynamic IT team. This role is crucial for ensuring the resolution of all 2nd Line incidents and service requests within the specified region. The ideal candidate will have a robust understanding of technology coupled with exemplary customer service skills to manage and resolve issues efficiently and effectively. Day-to-day of the role: Manage and prioritise all 2nd line incidents and requests according to defined SLAs, ensuring 100% adherence to best practice guidelines. Perform general troubleshooting of the desktop computing environment based on service requests logged via the Global Service Desk. Deploy IT hardware, record, and track assets during deployment according to IT Services standards and workflow procedures. Provide continual and regular updates to customers throughout the management of their incidents and requests. Troubleshoot a range of technology and telephony issues, investigating, diagnosing faults, and working through to resolution. Own and maintain equipment rooms to comply with IT Services and QSSE standards and mitigate risks. Support the setup of new offices, sites, or projects across the local region. Manage Service Now 'Stock Rooms' and take ownership of the goods receipting process. Responsible for the recycling of all redundant IT equipment and technologies, ensuring correct disposal according to Asset Disposal Policy. Maintain all conference room IT facilities and act as an escalation point for local service issues. Escalate and track issues with vendors and other internal support teams to troubleshoot problems with hardware and software. Provide cover for the local Desk Side and Technology Support Team Lead when required. Required Skills & Qualifications: Experience in IT Service Management principles and processes. High level of proficiency in working in a Corporate IT environment. Experience in working to and exceeding Service Level Agreements. Broad technical understanding of IS services being supported. Ability to apply for security clearance depending on the region. Strong business focus and customer service skills. Working knowledge of database/excel structures/tables/configurations. Experience in data analysis and good numeracy, analytical and reporting skills. A valid driving license is essential as travel to other offices is required. Desirable: Certification from Microsoft ITIL V3/4 Foundation Qualification working knowledge of Service Now Benefits: Competitive salary package. Opportunities for professional growth and development. Dynamic and supportive work environment. Travel opportunities. To apply for the Desk Side and Technology Support Analyst position, please submit your CV to be considered immediately.
20/06/2025
Full time
Desk Side and Technology Support Analyst (2nd line support) Location: London, Victoria Job Type: Full-time Salary: Competitive A new exciting permanent opportunity has become available for a Desk Side and Technology Support Analyst to join a dynamic IT team. This role is crucial for ensuring the resolution of all 2nd Line incidents and service requests within the specified region. The ideal candidate will have a robust understanding of technology coupled with exemplary customer service skills to manage and resolve issues efficiently and effectively. Day-to-day of the role: Manage and prioritise all 2nd line incidents and requests according to defined SLAs, ensuring 100% adherence to best practice guidelines. Perform general troubleshooting of the desktop computing environment based on service requests logged via the Global Service Desk. Deploy IT hardware, record, and track assets during deployment according to IT Services standards and workflow procedures. Provide continual and regular updates to customers throughout the management of their incidents and requests. Troubleshoot a range of technology and telephony issues, investigating, diagnosing faults, and working through to resolution. Own and maintain equipment rooms to comply with IT Services and QSSE standards and mitigate risks. Support the setup of new offices, sites, or projects across the local region. Manage Service Now 'Stock Rooms' and take ownership of the goods receipting process. Responsible for the recycling of all redundant IT equipment and technologies, ensuring correct disposal according to Asset Disposal Policy. Maintain all conference room IT facilities and act as an escalation point for local service issues. Escalate and track issues with vendors and other internal support teams to troubleshoot problems with hardware and software. Provide cover for the local Desk Side and Technology Support Team Lead when required. Required Skills & Qualifications: Experience in IT Service Management principles and processes. High level of proficiency in working in a Corporate IT environment. Experience in working to and exceeding Service Level Agreements. Broad technical understanding of IS services being supported. Ability to apply for security clearance depending on the region. Strong business focus and customer service skills. Working knowledge of database/excel structures/tables/configurations. Experience in data analysis and good numeracy, analytical and reporting skills. A valid driving license is essential as travel to other offices is required. Desirable: Certification from Microsoft ITIL V3/4 Foundation Qualification working knowledge of Service Now Benefits: Competitive salary package. Opportunities for professional growth and development. Dynamic and supportive work environment. Travel opportunities. To apply for the Desk Side and Technology Support Analyst position, please submit your CV to be considered immediately.
HIGHTOWN HOUSING ASSOCIATION
Hemel Hempstead, Hertfordshire
Join Our Team as an IT Service Desk Analyst! Are you passionate about technology and customer service? Do you thrive in a dynamic environment where you can make a real impact? If so, we have the perfect opportunity for you! Overview / Job Summary As a key member of our Service Delivery Team, the IT Service Desk Analyst is the first point of contact for all IT-related queries and incidents. This role is crucial in delivering high-quality first-line support to end-users across various channels, including phone, email, and ticketing systems. We are looking for someone with strong customer service skills, a proactive approach to problem-solving, and a solid technical understanding. Key Responsibilities First-Line Support: Provide first-line support and resolution for all IT-related queries and incidents via phone, email, and ticketing systems. Incident Management: Accurately log, categorize, and prioritize incidents and service requests. Troubleshooting: Resolve hardware, software, and network issues for end-users, escalating when necessary. Remote & Desk-Side Support: Offer support for desktops, laptops, mobile devices, and peripherals. Enterprise Applications: Support enterprise applications such as Microsoft 365, VPN, collaboration tools (e.g., Teams), and cloud-based platforms. User Account Management: Assist with password resets, access permissions, and onboarding/offboarding procedures. Documentation: Maintain and update IT documentation, including knowledge base articles and user guides. Follow-Up: Conduct follow-up calls or emails to ensure resolution satisfaction and gather user feedback. System Upgrades: Assist in the rollout of new hardware, software, and system upgrades. Continuous Improvement: Identify recurring issues and suggest process enhancements. Collaboration: Work with the wider Technology & Change teams to ensure seamless service delivery and knowledge sharing. Why Join Hightown? Collaborative Environment: Work in a supportive and innovative team. Generous Leave: 33 days of annual leave including Bank Holidays, rising to 35 days with service. Competitive Salary: 27,663 per annum for a 35-hour week. Monthly Attendance Bonus Workplace Pension Scheme: Life assurance cover of three times your annual salary. Discounts and Savings: High street retailers, gyms, restaurants, and cinemas. Training Opportunities: Ongoing career development. Employee Support: Health & wellbeing services. Free On-site Gym Access Ready to take the next step in your career? Apply now and become a vital part of our Service Delivery Team!
20/06/2025
Full time
Join Our Team as an IT Service Desk Analyst! Are you passionate about technology and customer service? Do you thrive in a dynamic environment where you can make a real impact? If so, we have the perfect opportunity for you! Overview / Job Summary As a key member of our Service Delivery Team, the IT Service Desk Analyst is the first point of contact for all IT-related queries and incidents. This role is crucial in delivering high-quality first-line support to end-users across various channels, including phone, email, and ticketing systems. We are looking for someone with strong customer service skills, a proactive approach to problem-solving, and a solid technical understanding. Key Responsibilities First-Line Support: Provide first-line support and resolution for all IT-related queries and incidents via phone, email, and ticketing systems. Incident Management: Accurately log, categorize, and prioritize incidents and service requests. Troubleshooting: Resolve hardware, software, and network issues for end-users, escalating when necessary. Remote & Desk-Side Support: Offer support for desktops, laptops, mobile devices, and peripherals. Enterprise Applications: Support enterprise applications such as Microsoft 365, VPN, collaboration tools (e.g., Teams), and cloud-based platforms. User Account Management: Assist with password resets, access permissions, and onboarding/offboarding procedures. Documentation: Maintain and update IT documentation, including knowledge base articles and user guides. Follow-Up: Conduct follow-up calls or emails to ensure resolution satisfaction and gather user feedback. System Upgrades: Assist in the rollout of new hardware, software, and system upgrades. Continuous Improvement: Identify recurring issues and suggest process enhancements. Collaboration: Work with the wider Technology & Change teams to ensure seamless service delivery and knowledge sharing. Why Join Hightown? Collaborative Environment: Work in a supportive and innovative team. Generous Leave: 33 days of annual leave including Bank Holidays, rising to 35 days with service. Competitive Salary: 27,663 per annum for a 35-hour week. Monthly Attendance Bonus Workplace Pension Scheme: Life assurance cover of three times your annual salary. Discounts and Savings: High street retailers, gyms, restaurants, and cinemas. Training Opportunities: Ongoing career development. Employee Support: Health & wellbeing services. Free On-site Gym Access Ready to take the next step in your career? Apply now and become a vital part of our Service Delivery Team!
IT Support Engineer - M365, Windows11 OS etc; Stonehouse, GL10; £35-40k + pension, holiday etc. (Driving Licence essential) An enthusiastic & self-driven IT Service Engineer/Support Engineer with proven technical knowledge & strong customer service skills, is sought for this established & dynamic tech service team who, are adding to their IT services team based close to M5 J13. The IT Support Engineer will be part of a collaborative & supportive team of who, provide all aspects of IT support to external clients, primarily in the local, Stroud & Gloucester area; predominantly via remote access with some f2f too. It's a broad, varied & challenging role including:- Providing telephone support to clients, addressing technical issues efficiently and effectively Assisting clients with a variety of technical issues ranging from basic troubleshooting to more complex system errors Offering onsite support to resolve hardware and software problems directly at the client's location Collaborating with clients to plan future upgrades and enhancements to their IT systems, ensuring they stay up-to-date with current technology You will be keen to take ownership' of issues, identify priorities and communicate with all parties effectively. The IT Support Engineer will utilise their broad IT knowledge ideally (but not essentially) including proven experience of most of the following:- Microsoft 365 Admin Center Exchange Admin Center SharePoint Admin Center Endpoint Manager admin Center Microsoft Purview Microsoft 365 Defender Azure Active Directory and Endpoint experience Sound understanding of IPv4 networking. Windows 11 OS Install and Support Microsoft 365 Systems Admin experience Microsoft 365 migration and Implementation experience Knowledge of GDPR Any exposure to the following is advantageous: Windows Server OS Install and support, Active Directory Systems Admin, Remote monitoring & management, AWS, Draytek Vigor, Unifi WIFI hardware &/or Managed Switches Ideal opportunity for an experienced IT Service Desk Analyst or IT Technician/Engineer keen to utilise & add to their broad technical skills in a varied role, within a friendly, successful company, with a collaborative, customer-centric culture, a great work/life balance and ongoing training & development. Salary £35-38,000 depending on experience plus benefits including pension, holiday, flexible hours, casual dress code, great training & career progression etc Working Hours (37.5 a week) are Monday to Friday usually 09:00-17:30. The team are based from smart, modern offices in Stonehouse, near Stroud (GL10), close to M5 junction 13. A full driving licence and own vehicle are essential for occasional client visits (expensed). Interested? Please apply ASAP with your CV and I will endeavour to respond within 3 working days. NB Mills Goodwin Talent Network is an employment agency and your details will not be passed to any of our clients without your prior approval. IT Support Engineer - M365, Windows11 OS etc; Stonehouse, GL10; £35-40k + pension, holiday etc. (Driving Licence essential)
20/06/2025
Full time
IT Support Engineer - M365, Windows11 OS etc; Stonehouse, GL10; £35-40k + pension, holiday etc. (Driving Licence essential) An enthusiastic & self-driven IT Service Engineer/Support Engineer with proven technical knowledge & strong customer service skills, is sought for this established & dynamic tech service team who, are adding to their IT services team based close to M5 J13. The IT Support Engineer will be part of a collaborative & supportive team of who, provide all aspects of IT support to external clients, primarily in the local, Stroud & Gloucester area; predominantly via remote access with some f2f too. It's a broad, varied & challenging role including:- Providing telephone support to clients, addressing technical issues efficiently and effectively Assisting clients with a variety of technical issues ranging from basic troubleshooting to more complex system errors Offering onsite support to resolve hardware and software problems directly at the client's location Collaborating with clients to plan future upgrades and enhancements to their IT systems, ensuring they stay up-to-date with current technology You will be keen to take ownership' of issues, identify priorities and communicate with all parties effectively. The IT Support Engineer will utilise their broad IT knowledge ideally (but not essentially) including proven experience of most of the following:- Microsoft 365 Admin Center Exchange Admin Center SharePoint Admin Center Endpoint Manager admin Center Microsoft Purview Microsoft 365 Defender Azure Active Directory and Endpoint experience Sound understanding of IPv4 networking. Windows 11 OS Install and Support Microsoft 365 Systems Admin experience Microsoft 365 migration and Implementation experience Knowledge of GDPR Any exposure to the following is advantageous: Windows Server OS Install and support, Active Directory Systems Admin, Remote monitoring & management, AWS, Draytek Vigor, Unifi WIFI hardware &/or Managed Switches Ideal opportunity for an experienced IT Service Desk Analyst or IT Technician/Engineer keen to utilise & add to their broad technical skills in a varied role, within a friendly, successful company, with a collaborative, customer-centric culture, a great work/life balance and ongoing training & development. Salary £35-38,000 depending on experience plus benefits including pension, holiday, flexible hours, casual dress code, great training & career progression etc Working Hours (37.5 a week) are Monday to Friday usually 09:00-17:30. The team are based from smart, modern offices in Stonehouse, near Stroud (GL10), close to M5 junction 13. A full driving licence and own vehicle are essential for occasional client visits (expensed). Interested? Please apply ASAP with your CV and I will endeavour to respond within 3 working days. NB Mills Goodwin Talent Network is an employment agency and your details will not be passed to any of our clients without your prior approval. IT Support Engineer - M365, Windows11 OS etc; Stonehouse, GL10; £35-40k + pension, holiday etc. (Driving Licence essential)
Service Desk Analyst - 30,000 per annum - Leeds Principal IT are working with an industry leading and award-winning logistics company that are looking for a service desk analyst to join their team. In this role you will play a vital part in supporting their future strategy. They are looking for someone who is passionate about continuous professional development and has an innovative approach to incorporating new technologies into their operations. The successful candidate will become an integral part of the forward-thinking IT team, undertaking certified and on premise training covering numerous systems and software. The ideal candidate will have extensive knowledge covering all points below and has worked in a 1st/2nd line position for at least 2 years. Key Responsibilities: Providing support to internal staff via Service Desk portal & telephone. Accurate logging of incidents and service requests in the IT Service Management system. Diagnosing and resolving technical issues using remote support tools. Troubleshoot workstation, laptop, mobile phone, and printer issues. Providing clear communication on the status of requests to the requester. Ensuring the Service Desk tickets are continually up to date and being actively monitored and progressed through the system. Escalating incidents and service requests to management or third-party suppliers to ensure service level agreements (SLAs) are met. Escalating issues that may impact service delivery to management. Building new laptop and desktop workstations. Desk deployments and moves. Executing the employee joiner, leaver, and transfers processes. Identifying required software updates and coordinating the packaging, testing and deployment of updates. Writing and updating technical and process documentation. Requirements: Strong knowledge of Microsoft based operating systems. Networking Experience (LAN, WAN, Wi-Fi) desirable. Experience troubleshooting Microsoft Office. Remote Access tools such as TeamViewer. Good understanding of PC hardware and software set-up and configuration Knowledge of HP Printers. Warehouse experience or WMS support knowledge (Red Prairie, JDA, Blue Yonder dispatcher) desirable but not essential. How to Apply : If you are interested in hearing more about this service desk analyst vacancy or interested in applying for the role please email me at or contact Principal IT Directly on LinkedIn INDGH
19/06/2025
Full time
Service Desk Analyst - 30,000 per annum - Leeds Principal IT are working with an industry leading and award-winning logistics company that are looking for a service desk analyst to join their team. In this role you will play a vital part in supporting their future strategy. They are looking for someone who is passionate about continuous professional development and has an innovative approach to incorporating new technologies into their operations. The successful candidate will become an integral part of the forward-thinking IT team, undertaking certified and on premise training covering numerous systems and software. The ideal candidate will have extensive knowledge covering all points below and has worked in a 1st/2nd line position for at least 2 years. Key Responsibilities: Providing support to internal staff via Service Desk portal & telephone. Accurate logging of incidents and service requests in the IT Service Management system. Diagnosing and resolving technical issues using remote support tools. Troubleshoot workstation, laptop, mobile phone, and printer issues. Providing clear communication on the status of requests to the requester. Ensuring the Service Desk tickets are continually up to date and being actively monitored and progressed through the system. Escalating incidents and service requests to management or third-party suppliers to ensure service level agreements (SLAs) are met. Escalating issues that may impact service delivery to management. Building new laptop and desktop workstations. Desk deployments and moves. Executing the employee joiner, leaver, and transfers processes. Identifying required software updates and coordinating the packaging, testing and deployment of updates. Writing and updating technical and process documentation. Requirements: Strong knowledge of Microsoft based operating systems. Networking Experience (LAN, WAN, Wi-Fi) desirable. Experience troubleshooting Microsoft Office. Remote Access tools such as TeamViewer. Good understanding of PC hardware and software set-up and configuration Knowledge of HP Printers. Warehouse experience or WMS support knowledge (Red Prairie, JDA, Blue Yonder dispatcher) desirable but not essential. How to Apply : If you are interested in hearing more about this service desk analyst vacancy or interested in applying for the role please email me at or contact Principal IT Directly on LinkedIn INDGH
VolkerWessels UK is a market leading contracting group of five closely linked businesses. We provide integrated and ground-breaking solutions for the civil engineering and construction sectors, with specialisms in rail, highways, airports, marine, defence, energy, water, and environmental infrastructure. We are recruiting for an ICT Support Analyst (2nd line) to join one of our major projects, the Southern Renewals Enterprise (SRE) project based in Blackfriars, with travel across our sites in Kent, Croydon and Sussex. Reporting into our ICT Delivery Manager, you will be supporting with mainly 2nd line but some first line support to our project user base of over 1400+ based over 5+ sites. This role will be based at our Blackfriars project site office with travel across our site (Kent, South London and Sussex). About our project The Southern Renewals Enterprise (SRE) is accountable for the Southern Regions renewals programme (CP7 & CP8) and through collective expertise will develop, mobilise and deliver a 9 billion programme between (Apply online only). The Southern integrated Delivery (SID) which forms part of the SRE is a fully integrated commercial partnership between AtkinsR alis, Network Rail, Octavius, VolkerFitzpatrick and VolkerRail and through our collective strength, capability and knowledge we will own and deliver the renewals programme. Together we achieve and share in success. About our role Support the Head of IT in all aspects of delivering IT support to SRE. Provide end-to-end support for all IT issues, covering both 1st and 2nd line support (hardware, software, network). Offer installation, configuration, and troubleshooting for IT equipment and internal applications. Manage user accounts and permissions (Active Directory, Office 365 (Entra/Azure), handle onboarding, offboarding, and account management. Document and track all support requests in the ticketing system, ensuring resolution and escalating unresolved issues to the Head of IT. Deliver exceptional customer service, prioritise and resolve issues efficiently, and ensure user satisfaction. Ensure adherence to IT security protocols (data protection, secure access) and assist with security measures. (MFA, Microsoft Defender) Train users on new systems and security practices, create knowledge base articles for self-service. About you You'll have demonstrable 2nd line support experience, coupled with strong Microsoft Office 365 and Azure experience. You'll also have experience of creating documentation guides, coupled with a broad range of networking and desktop support skills covering both hardware and software. You'll have strong customer service skills, be pro-active, work on your own initiative. Essential Technical Skills: Proficient in troubleshooting, system administration, and networking Communication Skills: Ability to explain technical issues clearly to non-technical users Office 365 Skills: Strong knowledge of Office 365 administration, MS Defender and Entra/Azure Problem-Solving & Time Management: Strong troubleshooting and task prioritisation skills Full UK Driving licence Desirable Automation Skills: Experience with automation tools (e.g., PowerShell, Microsoft Flow, PowerApps) to streamline IT processes Experience of Entra/Azure Security is highly desirable If your past experience doesn't match perfectly with every requirement of the job description, we still encourage you to apply. You may be just the right candidate for us. Why work with us? VolkerWessels UK operate through five separate, but complementary businesses, working in collaboration and using our specialist skills to deliver an integrated service for our clients. At any one time, our people are working on our sites or in our offices, for around 250 projects across the UK. Everyday we overcome challenges, fulfilling our commitments, no matter what. That's what our business is about, that's how our people find satisfaction in their jobs. We offer competitive rewards and benefits, recognising the value we place on our employees. We offer a range of benefits, including: Competitive salary Competitive annual leave and an additional day off on your birthday Option to buy additional annual leave Private medical care Pension Life Assurance Cycle to Work scheme Shopping and restaurants vouchers, rewards, and discounts Training and development opportunities-comprehensive skills-based training Family friendly polices including enhanced maternity benefits Employee Assistance programme Mental health, physical health, and financial support 24/7 Virtual GP service Fairness, inclusion and respect We believe in pushing boundaries in the pursuit of fairness, inclusion and respect. So, our teams can be comfortable that, whatever their background, VolkerWessels UK is a place where they can be themselves and thrive. If you need support with your application, please contact us at Additional information Note for Recruitment Agencies: Our preference is to hire directly, and we will reach out to our Preferred Supplier List (PSL) agencies if this particular role qualifies for release. We kindly request that you refrain from sending speculative CVs. In the event of speculative CV submissions, no fees will be applicable, and we kindly ask that all inquiries to be directed VolkerWessels UK is committed to maintaining healthy, safe and productive working conditions for its entire staff and therefore a drugs & alcohol screening is mandatory for all.
19/06/2025
Full time
VolkerWessels UK is a market leading contracting group of five closely linked businesses. We provide integrated and ground-breaking solutions for the civil engineering and construction sectors, with specialisms in rail, highways, airports, marine, defence, energy, water, and environmental infrastructure. We are recruiting for an ICT Support Analyst (2nd line) to join one of our major projects, the Southern Renewals Enterprise (SRE) project based in Blackfriars, with travel across our sites in Kent, Croydon and Sussex. Reporting into our ICT Delivery Manager, you will be supporting with mainly 2nd line but some first line support to our project user base of over 1400+ based over 5+ sites. This role will be based at our Blackfriars project site office with travel across our site (Kent, South London and Sussex). About our project The Southern Renewals Enterprise (SRE) is accountable for the Southern Regions renewals programme (CP7 & CP8) and through collective expertise will develop, mobilise and deliver a 9 billion programme between (Apply online only). The Southern integrated Delivery (SID) which forms part of the SRE is a fully integrated commercial partnership between AtkinsR alis, Network Rail, Octavius, VolkerFitzpatrick and VolkerRail and through our collective strength, capability and knowledge we will own and deliver the renewals programme. Together we achieve and share in success. About our role Support the Head of IT in all aspects of delivering IT support to SRE. Provide end-to-end support for all IT issues, covering both 1st and 2nd line support (hardware, software, network). Offer installation, configuration, and troubleshooting for IT equipment and internal applications. Manage user accounts and permissions (Active Directory, Office 365 (Entra/Azure), handle onboarding, offboarding, and account management. Document and track all support requests in the ticketing system, ensuring resolution and escalating unresolved issues to the Head of IT. Deliver exceptional customer service, prioritise and resolve issues efficiently, and ensure user satisfaction. Ensure adherence to IT security protocols (data protection, secure access) and assist with security measures. (MFA, Microsoft Defender) Train users on new systems and security practices, create knowledge base articles for self-service. About you You'll have demonstrable 2nd line support experience, coupled with strong Microsoft Office 365 and Azure experience. You'll also have experience of creating documentation guides, coupled with a broad range of networking and desktop support skills covering both hardware and software. You'll have strong customer service skills, be pro-active, work on your own initiative. Essential Technical Skills: Proficient in troubleshooting, system administration, and networking Communication Skills: Ability to explain technical issues clearly to non-technical users Office 365 Skills: Strong knowledge of Office 365 administration, MS Defender and Entra/Azure Problem-Solving & Time Management: Strong troubleshooting and task prioritisation skills Full UK Driving licence Desirable Automation Skills: Experience with automation tools (e.g., PowerShell, Microsoft Flow, PowerApps) to streamline IT processes Experience of Entra/Azure Security is highly desirable If your past experience doesn't match perfectly with every requirement of the job description, we still encourage you to apply. You may be just the right candidate for us. Why work with us? VolkerWessels UK operate through five separate, but complementary businesses, working in collaboration and using our specialist skills to deliver an integrated service for our clients. At any one time, our people are working on our sites or in our offices, for around 250 projects across the UK. Everyday we overcome challenges, fulfilling our commitments, no matter what. That's what our business is about, that's how our people find satisfaction in their jobs. We offer competitive rewards and benefits, recognising the value we place on our employees. We offer a range of benefits, including: Competitive salary Competitive annual leave and an additional day off on your birthday Option to buy additional annual leave Private medical care Pension Life Assurance Cycle to Work scheme Shopping and restaurants vouchers, rewards, and discounts Training and development opportunities-comprehensive skills-based training Family friendly polices including enhanced maternity benefits Employee Assistance programme Mental health, physical health, and financial support 24/7 Virtual GP service Fairness, inclusion and respect We believe in pushing boundaries in the pursuit of fairness, inclusion and respect. So, our teams can be comfortable that, whatever their background, VolkerWessels UK is a place where they can be themselves and thrive. If you need support with your application, please contact us at Additional information Note for Recruitment Agencies: Our preference is to hire directly, and we will reach out to our Preferred Supplier List (PSL) agencies if this particular role qualifies for release. We kindly request that you refrain from sending speculative CVs. In the event of speculative CV submissions, no fees will be applicable, and we kindly ask that all inquiries to be directed VolkerWessels UK is committed to maintaining healthy, safe and productive working conditions for its entire staff and therefore a drugs & alcohol screening is mandatory for all.
Your new company An Investment Management Firm based in Henley-On-Thames (Need to be able to commute to the office). Your new role Senior Desktop Support Analyst What you'll need to succeed Excellent customer service and communications skills. Previous experience doing VIP Support / C-Suite support is highly preferable. In-depth experience in a customer-facing 'desktop' support role, preferably gained within the financial services sector and/or highly pressurised environment Prior experience in a senior position within a technical role with a consistent record of ownership, accountability, and where you were responsible for delivering solutions to complex problems Up-to-date knowledge of technologies, equipment and software appropriate to business, including Windows operating systems, macOS, iPad, iPhone, Microsoft and Mac Applications and Network fundamentals Network and Telephony patching experience Audio Visual support and troubleshooting experience Preferably knowledge of ITIL V3/4 Foundation Microsoft Certification or equivalent experience (Nice to have) What you'll get in return An exciting opportunity to join an international organisation working with a major financial services organisation. Furthermore, a competitive day rate for this role will be offered in addition to your own dedicated Hays Consultant to guide you through every step of the application process. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
19/06/2025
Contractor
Your new company An Investment Management Firm based in Henley-On-Thames (Need to be able to commute to the office). Your new role Senior Desktop Support Analyst What you'll need to succeed Excellent customer service and communications skills. Previous experience doing VIP Support / C-Suite support is highly preferable. In-depth experience in a customer-facing 'desktop' support role, preferably gained within the financial services sector and/or highly pressurised environment Prior experience in a senior position within a technical role with a consistent record of ownership, accountability, and where you were responsible for delivering solutions to complex problems Up-to-date knowledge of technologies, equipment and software appropriate to business, including Windows operating systems, macOS, iPad, iPhone, Microsoft and Mac Applications and Network fundamentals Network and Telephony patching experience Audio Visual support and troubleshooting experience Preferably knowledge of ITIL V3/4 Foundation Microsoft Certification or equivalent experience (Nice to have) What you'll get in return An exciting opportunity to join an international organisation working with a major financial services organisation. Furthermore, a competitive day rate for this role will be offered in addition to your own dedicated Hays Consultant to guide you through every step of the application process. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
To see more Chinese jobs please follow us on WeChat: teamchinapf AND pfteamchina Ref: 23045 Job Title: Cantonese speaking Business Analyst (12 months FTC) The Skills You'll Need: Fluent in Cantonese and English, proficient in Excel, business analysis / data analysis with operational support experience in Banking / Finance sector. Your New Salary: up to £42k depending on experience Location: Central London Job status : 12 months FTC Business Analyst - Summary: To contribute both strategic project initiatives and daily business operations. This dual role position requires a candidate who can evaluate and improve business processes while also ensuring smooth day to day support for internal teams and external stakeholders. Business Analyst - What You'll be Doing: Process: To maintain a clean and organized workspace in adherence to the Clear Desk Policy to ensure confidentiality and compliance. To exercise due diligence and care in handling all transactions to minimise risk and ensure accuracy. To follow established operational procedures, internal controls, and compliance requirements consistently. To identify opportunities for process improvement and contribute to workflow efficiency. People: To ask for help and support where necessary. To maintain good team work and work relationship with colleagues and other departments. Customer To demonstrate a comprehensive understanding of the bank s products and services before engaging in any customer-facing sales or advisory activities. To deliver prompt and effective resolution to customer queries, concerns, and complaints, ensuring a positive experience. To provide accurate and relevant product information and support customers needs. To build and maintain customer trust by offering reliable, compliant, and transparent service at all touchpoints. Compliance & Risk Management Comply with all applicable regulations, rules, codes, guidelines and standards set by regulators and the Bank, and carry out duties with high integrity; and Adhere to all established risk control guidelines, procedures and measures to identify, assess, report, mitigate and monitor the risks involved in the day-to-day work. Business Analyst - The Skills You'll Need to Succeed: Experience in retail banking and/or business analysis (customer service, online banking and/ card industry experience is a plus) Familiarity with digital banking tools (e.g. Mobile apps, digital wallets) Strong understanding of core banking process (e.g. payment, compliance) Analytical mindset with problem solving skills Comfortable working with data analysis, proficient in Excel, knowledge of basic SQL or Power BI is an advantage Excellent communication skills, both verbal and written, foe engaging with customers and collaborating with stakeholders. Fluent in Cantonese and English. Please view all our Team China jobs at people-first-recruitment Please follow us on Linkedin: people-first-team-china We would be grateful if you could send your CV as a Word document. If your application is successful, you will be contacted within 7 days. We regret that due to the high volume of applications we receive we cannot provide feedback on individual CVs. Please note that we can only consider candidates who are eligible to work in the UK and are able to provide relevant supporting documentation. People First is committed to increasing diversity, and maintaining an inclusive workplace culture. We welcome applications from all qualified candidates regardless of their ethnicity, race, gender, religious beliefs, sexual orientation, age, marital status or whether or not they have a disability. People First (Recruitment) Limited acts as an employment agency for permanent and fixed term contract recruitment and as an employment business for the supply of temporary workers. Please note that by applying for this job you accept our Terms of Use and Privacy Policy which can be found on our website.
19/06/2025
Contractor
To see more Chinese jobs please follow us on WeChat: teamchinapf AND pfteamchina Ref: 23045 Job Title: Cantonese speaking Business Analyst (12 months FTC) The Skills You'll Need: Fluent in Cantonese and English, proficient in Excel, business analysis / data analysis with operational support experience in Banking / Finance sector. Your New Salary: up to £42k depending on experience Location: Central London Job status : 12 months FTC Business Analyst - Summary: To contribute both strategic project initiatives and daily business operations. This dual role position requires a candidate who can evaluate and improve business processes while also ensuring smooth day to day support for internal teams and external stakeholders. Business Analyst - What You'll be Doing: Process: To maintain a clean and organized workspace in adherence to the Clear Desk Policy to ensure confidentiality and compliance. To exercise due diligence and care in handling all transactions to minimise risk and ensure accuracy. To follow established operational procedures, internal controls, and compliance requirements consistently. To identify opportunities for process improvement and contribute to workflow efficiency. People: To ask for help and support where necessary. To maintain good team work and work relationship with colleagues and other departments. Customer To demonstrate a comprehensive understanding of the bank s products and services before engaging in any customer-facing sales or advisory activities. To deliver prompt and effective resolution to customer queries, concerns, and complaints, ensuring a positive experience. To provide accurate and relevant product information and support customers needs. To build and maintain customer trust by offering reliable, compliant, and transparent service at all touchpoints. Compliance & Risk Management Comply with all applicable regulations, rules, codes, guidelines and standards set by regulators and the Bank, and carry out duties with high integrity; and Adhere to all established risk control guidelines, procedures and measures to identify, assess, report, mitigate and monitor the risks involved in the day-to-day work. Business Analyst - The Skills You'll Need to Succeed: Experience in retail banking and/or business analysis (customer service, online banking and/ card industry experience is a plus) Familiarity with digital banking tools (e.g. Mobile apps, digital wallets) Strong understanding of core banking process (e.g. payment, compliance) Analytical mindset with problem solving skills Comfortable working with data analysis, proficient in Excel, knowledge of basic SQL or Power BI is an advantage Excellent communication skills, both verbal and written, foe engaging with customers and collaborating with stakeholders. Fluent in Cantonese and English. Please view all our Team China jobs at people-first-recruitment Please follow us on Linkedin: people-first-team-china We would be grateful if you could send your CV as a Word document. If your application is successful, you will be contacted within 7 days. We regret that due to the high volume of applications we receive we cannot provide feedback on individual CVs. Please note that we can only consider candidates who are eligible to work in the UK and are able to provide relevant supporting documentation. People First is committed to increasing diversity, and maintaining an inclusive workplace culture. We welcome applications from all qualified candidates regardless of their ethnicity, race, gender, religious beliefs, sexual orientation, age, marital status or whether or not they have a disability. People First (Recruitment) Limited acts as an employment agency for permanent and fixed term contract recruitment and as an employment business for the supply of temporary workers. Please note that by applying for this job you accept our Terms of Use and Privacy Policy which can be found on our website.
Service Desk Analyst Rate - 14.80 (an hour) Duration - 3 Months initially Location - Manchester (Hybrid) Ir35 - Inside (Must use an umbrella company) The Role As a Service Desk Analyst, you will be handling your own queue of customer calls and tickets. With guidance and support from the rest of the team, you will be making decisions about how to best resolve issues and fulfil peoples' needs. You will be part of a dedicated team who makes technology less intimidating for our colleagues and ensures that IT continues to enable the pursuit of knowledge and learning. The work is varied throughout the year and involves primarily answering telephone calls as well as working on the In-Person IT Support Desk and dealing with self-logged tickets. What are you looking for in terms of previous experience / skills The Person The successful candidate should: Like talking to people, listening with empathy and taking the time to get at the heart of what might be the challenge for someone. Be adept at identifying, gathering and validating customer needs. Be proficient in everyday desktop software. Consistently apply appropriate attention to detail and quality standards to all tasks undertaken and ensure that nothing is overlooked. Communicate effectively in person, on the phone, and via emails. Possess an aptitude to solve problems and think on their feet but is also not afraid to ask for help to decide on the best course of action. Enjoy being part of a collaborative team where work and knowledge are shared, and everyone supports each other. Be passionate about working in a diverse and inclusive environment where our values inform decisions and behaviours. What are the 3 most important things that you will be and looking for on a CV / shortlisting on: Previous relevant work experience as a Service Desk Analyst. Customer Service Techniques: Techniques for identifying, gathering and validating customer needs in the delivery of IT services. Teamwork: collaborating as part of a group to achieve a common goal or to complete a task in the most effective and efficient way.
19/06/2025
Contractor
Service Desk Analyst Rate - 14.80 (an hour) Duration - 3 Months initially Location - Manchester (Hybrid) Ir35 - Inside (Must use an umbrella company) The Role As a Service Desk Analyst, you will be handling your own queue of customer calls and tickets. With guidance and support from the rest of the team, you will be making decisions about how to best resolve issues and fulfil peoples' needs. You will be part of a dedicated team who makes technology less intimidating for our colleagues and ensures that IT continues to enable the pursuit of knowledge and learning. The work is varied throughout the year and involves primarily answering telephone calls as well as working on the In-Person IT Support Desk and dealing with self-logged tickets. What are you looking for in terms of previous experience / skills The Person The successful candidate should: Like talking to people, listening with empathy and taking the time to get at the heart of what might be the challenge for someone. Be adept at identifying, gathering and validating customer needs. Be proficient in everyday desktop software. Consistently apply appropriate attention to detail and quality standards to all tasks undertaken and ensure that nothing is overlooked. Communicate effectively in person, on the phone, and via emails. Possess an aptitude to solve problems and think on their feet but is also not afraid to ask for help to decide on the best course of action. Enjoy being part of a collaborative team where work and knowledge are shared, and everyone supports each other. Be passionate about working in a diverse and inclusive environment where our values inform decisions and behaviours. What are the 3 most important things that you will be and looking for on a CV / shortlisting on: Previous relevant work experience as a Service Desk Analyst. Customer Service Techniques: Techniques for identifying, gathering and validating customer needs in the delivery of IT services. Teamwork: collaborating as part of a group to achieve a common goal or to complete a task in the most effective and efficient way.
Kingscroft Professional Resources
Walsall, Staffordshire
Are you looking for a new role as an IT Support Analyst Have you got experience of working in 1st line support or on an IT Helpdesk Do you want to become part of a growing business that has IT at the heart of their operation Kingscroft has been engaged to recruit for an IT Support Analyst for leading logistics and delivery business. As the ideal candidate you will have a background in IT Helpdesk and 1st line support and a solid understanding of Active Directory, Microsoft Office 365, Exchange Online and Networking principals coupled with a general understanding of a range of hardware and business applications . The role is a fantastic opportunity to develop skills beyond 1st line and to support a huge range of desktop applications and hardware across the office , depot , warehouse , supplier and customer base. Main duties will include: Work as part of the IT Support team on a shift-based rota to provide 24 x 5.5 coverage including participation in an out of hours Investigation of all hardware / application related incidents, diagnosis and resolution applying standard fixes or workarounds. Escalation of incidents to appropriate internal and external teams where necessary and following through to resolution. Working collaboratively with internal and external teams to support all departmental project initiatives. Contributing written material, processes and procedures to the to the internal knowledge base. Managing the lifecycle of all hardware and software assets Assist customers with IT integration queries General IT administration duties file, folder, print and user maintenance Maintaining the hardware and software estate ensuring devices are kept up to date. This opportunity would suit someone with a solid knowledge base in IT and customer service who is looking to develop their skills and experience. There is opportunity to work with internal teams and take on projects alongside the hardware and application support. Applicants must hold a driving licence. Please apply today for a confidential discussion about the role and company. By applying to this role, you will register as a candidate with Kingscroft Professional Resources. Our Privacy Policy explains how we will use your information.
19/06/2025
Full time
Are you looking for a new role as an IT Support Analyst Have you got experience of working in 1st line support or on an IT Helpdesk Do you want to become part of a growing business that has IT at the heart of their operation Kingscroft has been engaged to recruit for an IT Support Analyst for leading logistics and delivery business. As the ideal candidate you will have a background in IT Helpdesk and 1st line support and a solid understanding of Active Directory, Microsoft Office 365, Exchange Online and Networking principals coupled with a general understanding of a range of hardware and business applications . The role is a fantastic opportunity to develop skills beyond 1st line and to support a huge range of desktop applications and hardware across the office , depot , warehouse , supplier and customer base. Main duties will include: Work as part of the IT Support team on a shift-based rota to provide 24 x 5.5 coverage including participation in an out of hours Investigation of all hardware / application related incidents, diagnosis and resolution applying standard fixes or workarounds. Escalation of incidents to appropriate internal and external teams where necessary and following through to resolution. Working collaboratively with internal and external teams to support all departmental project initiatives. Contributing written material, processes and procedures to the to the internal knowledge base. Managing the lifecycle of all hardware and software assets Assist customers with IT integration queries General IT administration duties file, folder, print and user maintenance Maintaining the hardware and software estate ensuring devices are kept up to date. This opportunity would suit someone with a solid knowledge base in IT and customer service who is looking to develop their skills and experience. There is opportunity to work with internal teams and take on projects alongside the hardware and application support. Applicants must hold a driving licence. Please apply today for a confidential discussion about the role and company. By applying to this role, you will register as a candidate with Kingscroft Professional Resources. Our Privacy Policy explains how we will use your information.
Innovative Technology are seeking a motivated Graduate Software Developer to join our dynamic team in Oldham, Greater Manchester. About the role As a Graduate Software Developer, you will be instrumental in building, supporting, and enhancing a range of critical applications using Microsoft technologies alongside others like JavaScript and PHP. You'll be part of a collaborative team, contributing to the full software development lifecycle and ensuring the smooth operation of our systems worldwide. Responsibilities of our Graduate Software Developer: Design, develop, and implement new features and updates to existing applications based on business requirements, utilizing Microsoft technologies Provide ongoing maintenance, support, and enhancements for our portfolio of bespoke C# applications, ensuring their stability, performance, and reliability Provide on-site technical support for our UK production environment and offer remote technical assistance to our international teams Respond effectively to software service desk requests and address production incidents with strong analytical and troubleshooting skills Utilize source control systems such as TFS, Azure DevOps, and GIT for effective code management and collaboration Work closely with Business Analysts, fellow Software Developers, and the Software Testing team throughout the software development lifecycle, participating in regular stand-up meetings, sprint planning sessions, and code reviews Adhere to defined development processes, coding standards, and quality guidelines to produce robust, scalable, and maintainable software solutions Identify and communicate potential risks, blockers, and dependencies proactively to ensure smooth project delivery Foster a positive and respectful team environment, valuing the contributions of all colleagues Required Skills and Experience we're looking for in our Graduate Software Developer: Solid full-stack development experience with Microsoft technologies Experience working with relational database systems, including MSSQL and MySQL (or equivalent) Hands-on experience with source control systems such as TFS, Azure DevOps, and GIT A strong understanding of software design patterns and established development standards Proven analytical and problem-solving abilities with meticulous attention to detail Demonstrated ability to communicate effectively, both verbally and in writing, to technical and non-technical stakeholders, fostering clear and productive interactions Package & Perks you will receive as our Graduate Software Developer: A competitive salary Flexible working hours 32 days holiday, (including public Holidays) plus the opportunity to earn up to an extra 13 days holiday each year Enhanced maternity/paternity/adoption leave & pay Enhanced Pension Contribution Healthcare Insurance (including dental) Wellbeing support Life Insurance Income Protection Insurance Educational Sponsorship Electric Car Scheme Free secure parking Onsite electric car charging points Staff car workshop Free onsite modern gym Cycle to Work Scheme Informal dress code Paid breaks, with free hot premium drinks Some of these benefits are subject to a qualifying period We're innovative Trading for over 30 years here at Innovative Technology, where we now have offices on five continents and employ around 400 people, with over 170 based from our state-of-the-art R&D hub. From self-service checkouts to arcade machines, we provide our retail, banking, kiosk, vending, gaming and amusement customers with products and services that help them securely accept automated payments, with our industry-leading technology keeping us at the forefront of our sector. By being true to our values of Innovation, Collaboration, Respect and Drive we ve driven significant growth and won numerous domestic and international awards. We offer outstanding career opportunities and great benefits whilst being true to our values. You ll find us on the edge of the Pennines and less than half an hour from central Manchester, with modern offices, free parking and excellent transport links. What s next? If you are a graduate looking for an exciting opportunity in Software development, we want to hear from you. Tell us about yourself in our online application form!
19/06/2025
Full time
Innovative Technology are seeking a motivated Graduate Software Developer to join our dynamic team in Oldham, Greater Manchester. About the role As a Graduate Software Developer, you will be instrumental in building, supporting, and enhancing a range of critical applications using Microsoft technologies alongside others like JavaScript and PHP. You'll be part of a collaborative team, contributing to the full software development lifecycle and ensuring the smooth operation of our systems worldwide. Responsibilities of our Graduate Software Developer: Design, develop, and implement new features and updates to existing applications based on business requirements, utilizing Microsoft technologies Provide ongoing maintenance, support, and enhancements for our portfolio of bespoke C# applications, ensuring their stability, performance, and reliability Provide on-site technical support for our UK production environment and offer remote technical assistance to our international teams Respond effectively to software service desk requests and address production incidents with strong analytical and troubleshooting skills Utilize source control systems such as TFS, Azure DevOps, and GIT for effective code management and collaboration Work closely with Business Analysts, fellow Software Developers, and the Software Testing team throughout the software development lifecycle, participating in regular stand-up meetings, sprint planning sessions, and code reviews Adhere to defined development processes, coding standards, and quality guidelines to produce robust, scalable, and maintainable software solutions Identify and communicate potential risks, blockers, and dependencies proactively to ensure smooth project delivery Foster a positive and respectful team environment, valuing the contributions of all colleagues Required Skills and Experience we're looking for in our Graduate Software Developer: Solid full-stack development experience with Microsoft technologies Experience working with relational database systems, including MSSQL and MySQL (or equivalent) Hands-on experience with source control systems such as TFS, Azure DevOps, and GIT A strong understanding of software design patterns and established development standards Proven analytical and problem-solving abilities with meticulous attention to detail Demonstrated ability to communicate effectively, both verbally and in writing, to technical and non-technical stakeholders, fostering clear and productive interactions Package & Perks you will receive as our Graduate Software Developer: A competitive salary Flexible working hours 32 days holiday, (including public Holidays) plus the opportunity to earn up to an extra 13 days holiday each year Enhanced maternity/paternity/adoption leave & pay Enhanced Pension Contribution Healthcare Insurance (including dental) Wellbeing support Life Insurance Income Protection Insurance Educational Sponsorship Electric Car Scheme Free secure parking Onsite electric car charging points Staff car workshop Free onsite modern gym Cycle to Work Scheme Informal dress code Paid breaks, with free hot premium drinks Some of these benefits are subject to a qualifying period We're innovative Trading for over 30 years here at Innovative Technology, where we now have offices on five continents and employ around 400 people, with over 170 based from our state-of-the-art R&D hub. From self-service checkouts to arcade machines, we provide our retail, banking, kiosk, vending, gaming and amusement customers with products and services that help them securely accept automated payments, with our industry-leading technology keeping us at the forefront of our sector. By being true to our values of Innovation, Collaboration, Respect and Drive we ve driven significant growth and won numerous domestic and international awards. We offer outstanding career opportunities and great benefits whilst being true to our values. You ll find us on the edge of the Pennines and less than half an hour from central Manchester, with modern offices, free parking and excellent transport links. What s next? If you are a graduate looking for an exciting opportunity in Software development, we want to hear from you. Tell us about yourself in our online application form!
Job Title: IT Application Support Analyst Location: Manchester area - full time on site Employment Type: Permanent, Full-time (40 hours/week) Are you an experienced IT Application Support Analyst looking for your next challenge? Join a well-established retail organisation where you'll play a pivotal role in supporting key business applications - primarily Business Central - while liaising with internal teams and external vendors to ensure smooth, efficient system operations. As the IT Application Support Analyst, your responsibilities will include: Logging and resolving incidents, managing service requests, and supporting end users Supporting and maintaining Business Central and other business applications Monitoring system performance to ensure optimal uptime and functionality Contributing to system and process improvements Collaborating with third-party suppliers and internal teams Involvement in some hardware configuration and installation tasks To be successful, you'll need: Proven experience in an application support or IT systems role Business Central experience highly desirable Experience in a service desk/support environment Proficiency in Active Directory and desktop configuration Strong communication skills and a proactive approach Excellent problem-solving and organisational skills If you're a driven and reliable IT professional ready to support and enhance critical systems in a dynamic retail environment, click apply now .
19/06/2025
Full time
Job Title: IT Application Support Analyst Location: Manchester area - full time on site Employment Type: Permanent, Full-time (40 hours/week) Are you an experienced IT Application Support Analyst looking for your next challenge? Join a well-established retail organisation where you'll play a pivotal role in supporting key business applications - primarily Business Central - while liaising with internal teams and external vendors to ensure smooth, efficient system operations. As the IT Application Support Analyst, your responsibilities will include: Logging and resolving incidents, managing service requests, and supporting end users Supporting and maintaining Business Central and other business applications Monitoring system performance to ensure optimal uptime and functionality Contributing to system and process improvements Collaborating with third-party suppliers and internal teams Involvement in some hardware configuration and installation tasks To be successful, you'll need: Proven experience in an application support or IT systems role Business Central experience highly desirable Experience in a service desk/support environment Proficiency in Active Directory and desktop configuration Strong communication skills and a proactive approach Excellent problem-solving and organisational skills If you're a driven and reliable IT professional ready to support and enhance critical systems in a dynamic retail environment, click apply now .
Service Desk Analyst (Spanish speaking) - IT Consultancy - £16-18 per hour Inside IR35 - Fully Onsite Overview: I'm currently partnered with a leading IT consultancy delivering innovative data and digital solutions to a range of enterprise clients across sectors including retail, healthcare, and manufacturing. The team thrives on solving complex business challenges using modern technologies and are now looking to expand their data capability with a customer-focused Service Desk Analyst to join their dynamic team in Peterborough. Key Responsibilities: Communicate clearly and transparently with customers, keeping them informed and confident in the service Work within established policies and procedures to ensure high standards and compliance Seek opportunities to enhance the customer experience by identifying improvements to existing processes Manage incidents involving vulnerable customers with care and sensitivity Record, investigate and resolve customer complaints promptly, aiming for first-time resolution Report any policy or process breaches swiftly and accurately Use various tools and platforms to maintain effective communication with customers Identify issues through clear and confident communication, and deliver timely, appropriate resolutions Use active listening and questioning techniques to fully understand the customer's needs and manage incidents through to completion Skills & Experience Required: A confident and friendly telephone manner Strong verbal and written communication skills Ability to meet and exceed targets A proactive attitude, comfortable working both independently and in a team Excellent multitasking and organisational skills Sharp attention to detail Fluent in Spanish Package: £16-18 per hour Inside IR35 3 month contract (may be extended) Office based Collaborative and forward-thinking data culture Opportunities to work with modern cloud-based data platforms
19/06/2025
Contractor
Service Desk Analyst (Spanish speaking) - IT Consultancy - £16-18 per hour Inside IR35 - Fully Onsite Overview: I'm currently partnered with a leading IT consultancy delivering innovative data and digital solutions to a range of enterprise clients across sectors including retail, healthcare, and manufacturing. The team thrives on solving complex business challenges using modern technologies and are now looking to expand their data capability with a customer-focused Service Desk Analyst to join their dynamic team in Peterborough. Key Responsibilities: Communicate clearly and transparently with customers, keeping them informed and confident in the service Work within established policies and procedures to ensure high standards and compliance Seek opportunities to enhance the customer experience by identifying improvements to existing processes Manage incidents involving vulnerable customers with care and sensitivity Record, investigate and resolve customer complaints promptly, aiming for first-time resolution Report any policy or process breaches swiftly and accurately Use various tools and platforms to maintain effective communication with customers Identify issues through clear and confident communication, and deliver timely, appropriate resolutions Use active listening and questioning techniques to fully understand the customer's needs and manage incidents through to completion Skills & Experience Required: A confident and friendly telephone manner Strong verbal and written communication skills Ability to meet and exceed targets A proactive attitude, comfortable working both independently and in a team Excellent multitasking and organisational skills Sharp attention to detail Fluent in Spanish Package: £16-18 per hour Inside IR35 3 month contract (may be extended) Office based Collaborative and forward-thinking data culture Opportunities to work with modern cloud-based data platforms
Service Desk Analyst - IT Consultancy - £14-16 per hour Inside IR35 - Fully Onsite Overview: I'm currently partnered with a leading IT consultancy delivering innovative data and digital solutions to a range of enterprise clients across sectors including retail, healthcare, and manufacturing. The team thrives on solving complex business challenges using modern technologies and are now looking to expand their data capability with a customer-focused Service Desk Analyst to join their dynamic team in Peterborough. Key Responsibilities: Communicate clearly and transparently with customers, keeping them informed and confident in the service Work within established policies and procedures to ensure high standards and compliance Seek opportunities to enhance the customer experience by identifying improvements to existing processes Manage incidents involving vulnerable customers with care and sensitivity Record, investigate and resolve customer complaints promptly, aiming for first-time resolution Report any policy or process breaches swiftly and accurately Use various tools and platforms to maintain effective communication with customers Identify issues through clear and confident communication, and deliver timely, appropriate resolutions Use active listening and questioning techniques to fully understand the customer's needs and manage incidents through to completion Skills & Experience Required: A confident and friendly telephone manner Strong verbal and written communication skills Ability to meet and exceed targets A proactive attitude, comfortable working both independently and in a team Excellent multitasking and organisational skills Sharp attention to detail Package: £14-16 per hour Inside IR35 3 month contract (may be extended) Office based Collaborative and forward-thinking data culture Opportunities to work with modern cloud-based data platforms
19/06/2025
Contractor
Service Desk Analyst - IT Consultancy - £14-16 per hour Inside IR35 - Fully Onsite Overview: I'm currently partnered with a leading IT consultancy delivering innovative data and digital solutions to a range of enterprise clients across sectors including retail, healthcare, and manufacturing. The team thrives on solving complex business challenges using modern technologies and are now looking to expand their data capability with a customer-focused Service Desk Analyst to join their dynamic team in Peterborough. Key Responsibilities: Communicate clearly and transparently with customers, keeping them informed and confident in the service Work within established policies and procedures to ensure high standards and compliance Seek opportunities to enhance the customer experience by identifying improvements to existing processes Manage incidents involving vulnerable customers with care and sensitivity Record, investigate and resolve customer complaints promptly, aiming for first-time resolution Report any policy or process breaches swiftly and accurately Use various tools and platforms to maintain effective communication with customers Identify issues through clear and confident communication, and deliver timely, appropriate resolutions Use active listening and questioning techniques to fully understand the customer's needs and manage incidents through to completion Skills & Experience Required: A confident and friendly telephone manner Strong verbal and written communication skills Ability to meet and exceed targets A proactive attitude, comfortable working both independently and in a team Excellent multitasking and organisational skills Sharp attention to detail Package: £14-16 per hour Inside IR35 3 month contract (may be extended) Office based Collaborative and forward-thinking data culture Opportunities to work with modern cloud-based data platforms
1st Line Analyst: Ticketing, MS Office, Support, Helpdesk, Floorworking Our client is seeking a First Line Support Engineer to join their team on a rota basis. Start Date: ASAP Duration: 55 days Pay Rate: £99/day (PLEASE NOTE: Employer NI is paid for by the client) Total Daily Earnings: £111/day (includes rolled up holiday) IR35 Status: Inside Location: Nottingham Responsibilities: Call taking across multiple contracts Queue management Good time keeping (scheduled adherence) Contacts per day; 30 for full time. 15 for Part time. Average handling time; 6 Minutes. 100% contact to incident ratio - the only exceptions are what we call switchboard calls. (we only get a few a week on the desk so very rare) 90% quality scores target. To provide centralised advice and support to customer in line with contractual arrangements. Be able to deal with upset users from all levels of the business. Provide single point of contact for contract users. Develop and maintain rapport with end users. Able to differentiate between numerous customer applications. Focus on the ITXM. Good troubleshooting/problem solving skills. Sound IT knowledge-Microsoft products, Word, Excel and Outlook. Previous IT Service Desk experience would be an advantage but not a necessity. Soft Skills: Good communication skills Able to use active listening skills to know what users are asking. Proven customer service skills in a Contact Center environment. Ability to take ownership of incidents and resolutions. Be able to handle calls and emails simultaneously. Flexible working approach due to working hours. To apply for this 1st Line Analyst contract job, please click the button below and submit your latest CV. Curo Services endeavours to respond to all applications, however this may not always be possible during periods of high volume. Thank you for your patience. Curo Services is a trading name of Curo Resourcing Ltd and acts as an Employment Business for contract and temporary recruitment as well as an Employment Agency in relation to permanent vacancies.
19/06/2025
Contractor
1st Line Analyst: Ticketing, MS Office, Support, Helpdesk, Floorworking Our client is seeking a First Line Support Engineer to join their team on a rota basis. Start Date: ASAP Duration: 55 days Pay Rate: £99/day (PLEASE NOTE: Employer NI is paid for by the client) Total Daily Earnings: £111/day (includes rolled up holiday) IR35 Status: Inside Location: Nottingham Responsibilities: Call taking across multiple contracts Queue management Good time keeping (scheduled adherence) Contacts per day; 30 for full time. 15 for Part time. Average handling time; 6 Minutes. 100% contact to incident ratio - the only exceptions are what we call switchboard calls. (we only get a few a week on the desk so very rare) 90% quality scores target. To provide centralised advice and support to customer in line with contractual arrangements. Be able to deal with upset users from all levels of the business. Provide single point of contact for contract users. Develop and maintain rapport with end users. Able to differentiate between numerous customer applications. Focus on the ITXM. Good troubleshooting/problem solving skills. Sound IT knowledge-Microsoft products, Word, Excel and Outlook. Previous IT Service Desk experience would be an advantage but not a necessity. Soft Skills: Good communication skills Able to use active listening skills to know what users are asking. Proven customer service skills in a Contact Center environment. Ability to take ownership of incidents and resolutions. Be able to handle calls and emails simultaneously. Flexible working approach due to working hours. To apply for this 1st Line Analyst contract job, please click the button below and submit your latest CV. Curo Services endeavours to respond to all applications, however this may not always be possible during periods of high volume. Thank you for your patience. Curo Services is a trading name of Curo Resourcing Ltd and acts as an Employment Business for contract and temporary recruitment as well as an Employment Agency in relation to permanent vacancies.
Job Role: IT Analyst Location: Mansfield Salary: Depending on Experience A leading organisation undergoing a major digital transformation is looking for a Senior Service Desk Analyst to join their IT function in a critical support and leadership capacity. This is a fantastic opportunity for someone with strong 1st/2nd line experience who's ready to take the next step in their career, with real scope to progress into team leadership. The Role: Working from the head office in Mansfield, you'll provide day-to-day IT support across the organisation, ensuring users receive excellent technical assistance via phone, email, and in person. You'll also act as a deputy to the IT Service Desk Team Leader, helping manage workflows, supporting junior team members, and stepping up during periods of absence. You'll be involved in everything from troubleshooting and hardware/software setup to infrastructure support, Microsoft 365 administration, networking, and project delivery. Key Responsibilities: Provide exceptional 1st and 2nd line support for internal users. Act as escalation point for complex technical issues. Administer Microsoft 365, Windows environments, AD, VMware, and more. Support network infrastructure (e.g. SDWAN, DNS/DHCP, VPN, VLANs). Assist with IT projects and planned infrastructure improvements. Maintain ITSM ticket logs and system documentation. Participate in weekend/on-call patching rota (paid at enhanced rates). Promote best practices in IT security, availability, and system performance. What We're Looking For: Proven IT support experience (1st and 2nd line). Good working knowledge of Microsoft 365, Windows 10/11, AD, and network technologies. Strong troubleshooting skills with a calm, solutions-focused mindset. Previous experience mentoring or guiding junior team members. ITIL Foundation certification (desirable but not essential). Excellent communication and customer service skills. Full UK driving licence and access to a vehicle (occasional site visits). Working Hours: 35 hours per week, Monday to Friday (shifts between 8:00-16:00 and 10:00-18:00). Includes a Saturday support rota paid at 1.5x and monthly weekend patching paid at 2x. What's On Offer: Competitive salary and generous pension (up to 10% matched) Hybrid/flexible working model Private healthcare (Aviva) Mental health and wellbeing resources 2 paid volunteering days per year Electric car & cycle to work schemes Birthday leave, menopause/carers leave CPD-accredited environment with real career growth potential Why Apply? This is more than just an IT support role - it's your chance to be part of an ambitious transformation and future-focused tech roadmap. You'll work in a collaborative environment where your input is valued, your development supported, and your career path clearly laid out. Interested? Apply now In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
19/06/2025
Full time
Job Role: IT Analyst Location: Mansfield Salary: Depending on Experience A leading organisation undergoing a major digital transformation is looking for a Senior Service Desk Analyst to join their IT function in a critical support and leadership capacity. This is a fantastic opportunity for someone with strong 1st/2nd line experience who's ready to take the next step in their career, with real scope to progress into team leadership. The Role: Working from the head office in Mansfield, you'll provide day-to-day IT support across the organisation, ensuring users receive excellent technical assistance via phone, email, and in person. You'll also act as a deputy to the IT Service Desk Team Leader, helping manage workflows, supporting junior team members, and stepping up during periods of absence. You'll be involved in everything from troubleshooting and hardware/software setup to infrastructure support, Microsoft 365 administration, networking, and project delivery. Key Responsibilities: Provide exceptional 1st and 2nd line support for internal users. Act as escalation point for complex technical issues. Administer Microsoft 365, Windows environments, AD, VMware, and more. Support network infrastructure (e.g. SDWAN, DNS/DHCP, VPN, VLANs). Assist with IT projects and planned infrastructure improvements. Maintain ITSM ticket logs and system documentation. Participate in weekend/on-call patching rota (paid at enhanced rates). Promote best practices in IT security, availability, and system performance. What We're Looking For: Proven IT support experience (1st and 2nd line). Good working knowledge of Microsoft 365, Windows 10/11, AD, and network technologies. Strong troubleshooting skills with a calm, solutions-focused mindset. Previous experience mentoring or guiding junior team members. ITIL Foundation certification (desirable but not essential). Excellent communication and customer service skills. Full UK driving licence and access to a vehicle (occasional site visits). Working Hours: 35 hours per week, Monday to Friday (shifts between 8:00-16:00 and 10:00-18:00). Includes a Saturday support rota paid at 1.5x and monthly weekend patching paid at 2x. What's On Offer: Competitive salary and generous pension (up to 10% matched) Hybrid/flexible working model Private healthcare (Aviva) Mental health and wellbeing resources 2 paid volunteering days per year Electric car & cycle to work schemes Birthday leave, menopause/carers leave CPD-accredited environment with real career growth potential Why Apply? This is more than just an IT support role - it's your chance to be part of an ambitious transformation and future-focused tech roadmap. You'll work in a collaborative environment where your input is valued, your development supported, and your career path clearly laid out. Interested? Apply now In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
Jobs - Frequently Asked Questions
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