710 jobs found

Service Desk Analyst - Bristol An exciting opportunity to join an established Bristol based client who are seeking a new member of their Helpdesk team. The Service Desk Analyst will be providing 1st line (and some 2nd line level) support via phone, email or face to face and will be working to set SLA targets. This is a hybrid role (after probation) and covering a shift pattern between 7am and 7pm. The office is based in Central Bristol with easy access to Temple Meads and the Bus Station. In order to be considered for this role the following experience is required: Previous experience in a Service Desk/Tech Support role/1st, 2nd Line Strong Customer Service skills Technical support experience gained in a Microsoft environment Windows 10/1, MS Azure, Active Directory Microsoft Office suite/365 and Microsoft Exchange16/Exchange Online Microsoft Teams (messaging & VOIP) Document Management Systems Mobile Device Support Good benefits, training and career progression are offered together with a competitive basic salary plus bonus. If this Service Desk Analyst role sounds of interest please get in touch with your latest CV. People Source Consulting Ltd is acting as an Employment Agency in relation to this vacancy. People Source specialise in technology recruitment across niche markets including Information Technology, Digital TV, Digital Marketing, Project and Programme Management, SAP, Digital and Consumer Electronics, Air Traffic Management, Management Consultancy, Business Intelligence, Manufacturing, Telecoms, Public Sector, Healthcare, Finance and Oil & Gas.

Software Support Analyst - CAD, CAM, CNC Hybrid (3 days on-site near Solihull) 40,000 - 45,000 + benefits Are you a hands-on Software Support Analyst who loves solving complex software problems and helping customers get the best out of powerful design tools? Applause IT are working with an established software company whose products are used by makers, manufacturers and engineers around the world to turn creative 2D and 3D designs into real products. Their software sits at the intersection of design, CAD/CAM, and CNC machining - giving users the power to produce anything from intricate signage to precision-engineered parts. The Opportunity You'll take ownership of customer software support for a suite of specialist design and manufacturing applications, providing first-class help to users across the UK and overseas. Day to day, you'll: Diagnose and resolve customer issues covering installation, licensing and workflow challenges Provide expert support via email, phone and remote tools Collaborate with the engineering team on bug fixes, testing and product feedback Maintain documentation and contribute to internal knowledge sharing Become the go-to expert customers rely on for quick, clear and professional technical help This is a standalone role suited to someone confident working independently, with strong communication skills and an analytical approach to problem-solving. What You'll Bring Proven experience supporting software products in a customer-facing role Strong troubleshooting and Windows application support skills Excellent written and verbal communication Familiarity with ticketing systems such as Zendesk, Jira Service Management or Freshdesk Understanding of CAD/CAM, CNC, or design/manufacturing workflows Desirable: Experience supporting 3D design, CNC, or engineering software Exposure to software testing, bug tracking or release validation Knowledge of scripting (PowerShell or Python) or helpdesk documentation tools What's On Offer Salary up to 45,000, depending on experience Hybrid working - 3 days on-site (Mon, Wed, Fri) near Solihull / Balsall Common 25 days' holiday + bank holidays 8% company pension, private healthcare and death-in-service benefit Supportive, creative environment where you'll work directly with engineers building world-class software If you're passionate about technology, enjoy helping users, and want to work with cutting-edge CAD/CAM tools that make a real impact, we'd love to hear from you.

IT Technical Analyst Location Belfast (Northern Ireland) Type of role 12 months contract (initially, but it could be extended) Salary - £19.05-20.00/hr (depends on experience) Hours Monday to Friday (37.5hrs/week) 07:00am 3:00pm With an option to work half day on Friday (4hrs) Summary: As an IT Analyst, you will ensure effective service delivery for the infrastructure of IT systems, Vulnerability and asset management within the EAME region. You will be challenged to investigate and report on business IT issues, driving continuous Customer Experience (CX) and Service Level improvements to the business. Job Responsibilities: Responsible for the delivery of IT services, including system and infrastructure support, Conduct updates, upgrades, and other maintenance tasks in both hardware and software areas, to make the network more efficient, cost-effective, and secure. Provides effective technical solutions to routine functional challenges via sound technical competence, effectively examining implications of events and issues Address high priority issues/escalations from internal business partners Assists in integrating IT hardware with the organization's existing systems Supports the project leader in developing and executing system test plans. Engagement with business partners to identify new business demands and any potential project work. Drive continuous improvements with external partners and internal teams. Work with supplier relationship teams on vendor reporting and tools processes to understand metrics and trends. Participate in various update/governance meetings. Responsible to ensure services achieve and maintain compliant to IT Security, SOX, and IT Internal Controls. Required Qualifications: Fluent in English Language An IT related degree or IT experience. Excellent interpersonal skills to manage priorities, issues, and influence others. Excellent communication and change management acumen. Prior experience managing and resolving issues across multiple business units. Experience managing or working with global teams. Desired Qualifications: Knowledge of computer hardware, network support, interfacing of software, desktop support, telecommunications concepts, Data Base Management Systems, as well as the various programming languages used at Caterpillar Strong analytical skills LMIND

Security Analyst (GRC) Cardiff-based office (Hybrid - Very Flexible) Up to 42,000 + Excellent Benefits CPS Group are delighted to be supporting our financial services client in their search for a Security Analyst (GCR) to join their growing, forward-thinking Security team on a permanent basis. This is an exciting opportunity to play a key role in safeguarding digital infrastructure, enhancing security controls, and ensuring the resilience of systems, networks, and data across both cloud and on-prem environments. If you're looking to thrive in dynamic environments, and want your work to have a tangible impact, this is a fantastic time to join a business that truly values its people, invests in technology, and encourages professional growth. The Role: - Monitor systems, networks, and user activity to detect suspicious behaviour or policy violations - Investigate and manage security incidents, carrying out root cause analysis and reporting - Deploy, configure, and maintain key security platforms used by the analyst team - Conduct vulnerability assessments and coordinate remediation activities - Support patch management and compliance reporting - Perform regular reviews and health checks on security controls - Create and enhance measures to demonstrate the effectiveness of security controls - Assist with internal and external security assessments and audits - Update and maintain incident response plans, playbooks, and procedures - Provide 3rd-line support to IT colleagues and the wider business Technical Skills: - SIEM and SOAR platforms - Log analytics, rule creation, tuning, and threat hunting - Familiarity with security frameworks - Azure and M365 security configuration and alert investigation - Dashboards and visualisation tools - Firewalls (CheckPoint, VMware NSX) - Windows Server and Desktop environments - XDR solutions - tuning and alert investigation Experience: - Ideally, you'll bring around 5+ years' experience in a similar role - Relevant qualifications in IT Security, GRC ect. - A proactive, curious, and detail-oriented approach to problem-solving - Excellent communication skills, both written and verbal, with the ability to simplify technical issues - Confidence working with large data sets and security analytics tools If interested, please apply today or contact Sam John at CPS Group for more information: (url removed) By applying to this advert you are giving CPS Group (UK) Ltd authority to hold and process your data for this specific role and any other roles we may deem suitable to you over time. We will not pass your data to any third party without your verbal or written permission to do so. All incoming and outgoing calls are recorded for training and compliance purposes. CPS Group (UK) Ltd is acting as an Employment Agency in relation to this vacancy. Our new privacy policy can be found here (url removed)

Job Title: Infrastructure Analyst (On-Site, Full-Time) Location: Springvale,Belfast, Ireland Contract Type: 12-Month Contract with Potential Extension Payrate: 22 to 26 per hour (Inside IR35) Working Hours: 5 days on-site, 37.5 hours per week About the Role: A leading manufacturing sector client is seeking an IT Analyst to join their dynamic, business-facing IT team. This is a hands-on role supporting both manufacturing and office environments, focused on delivering efficient IT services, maintaining critical infrastructure, and driving proactive improvements. This varied position involves a mix of desktop support, server management, and network maintenance, making it ideal for IT professionals who thrive in fast-paced, technically challenging environments. Key Responsibilities: Conduct updates, upgrades, and maintenance for both hardware and software systems to improve network efficiency, cost-effectiveness, and security. Address high-priority issues and escalations from internal business partners. Troubleshoot and resolve PC, server, networking, and cabling issues. Ensure IT services remain compliant with IT Security, SOX, and internal controls. Support the integration of IT hardware, including factory torque tooling systems like the Pinpoint system. Provide on-site IT support, including system and infrastructure management Serve as a bridge between internal IT teams and business partners, working directly with facility staff to resolve technical issues. Provide 24/7 support for critical systems, including Windows PCs and networked hardware. Conduct proactive project work to enhance IT capabilities within the facility. Use the Pinpoint system for factory torque tooling integration, including cabling and networking. Maintain clear records of tasks and follow-up actions. Required Qualifications: Fluency in English. IT-related degree or extensive ITSM/ITIL experience. Basic Microsoft 365 skills. Strong interpersonal skills for managing priorities, issues, and influencing others. Excellent communication and change management skills. Prior experience managing and resolving issues across multiple business units. Project management experience. Preferred Background: Knowledge of computer hardware, network support, software interfacing, and desktop support. Understanding of server infrastructure, telecommunications, and database management systems. Familiarity with hands-on IT support in manufacturing environments. Strong analytical skills. To apply, please upload a copy of your CV or send your CV directly to khushboo. Co. uk . Randstad Technologies is acting as an Employment Business in relation to this vacancy.

The Liberty ICT department has an exciting opportunity for a Service Desk Analyst to join our team on an initial 12-month temporary contract. Based in the North West region (Knowsley), you will be working a full-time, 40 hour week and in return, you will receive a salary of between £26,208 - £28,000 per annum. We can Offer You: Work-Life Balance : 23 days annual leave + bank holidays, plus flexibility with overtime Health & Wellbeing : 24/7 GP access, mental health support, fitness programs, and more Training & Growth : Ongoing professional development to keep you at the top of your game Your Role: Providing operational support, over the phone and face to face for the IT Service Desk Ensuring all incidents are recorded on the Service Desk Management Tool and are resolved Ensuring all incidents and service requests are identified, categorised, prioritised, diagnosed and managed effectively Taking ownership of incidents and service requests through to resolution Ensuring all incidents and service requests which can t be resolved at the service desk are escalated to the relevant teams and proactively managed Configuring and deploying hardware, including laptops and mobile devices 1st line support and troubleshooting of IT related problems What We Need from You: A passion for working with technology Good attention to detail and the ability to work to deadlines as part of a team in an often fast-paced environment. Any previous experience of industry standard products including Windows 11, Android, IOS, MS Office. Networking protocols & desktop/laptop computers and peripherals would be desirable, but not essential as on the job training will be provided. Why Liberty? We re a diverse, supportive team with a focus on personal development, wellbeing, and making a real difference in the communities we serve. Liberty offers you a chance to work with the best in the industry and continuously improve your skills while enjoying a rewarding career. Apply Today! Click Apply below to join Liberty as a Service Desk Analyst. We look forward to hearing from you! Closing Date: 10th December 2025 (We may close early due to high demand)

The Liberty ICT department has an exciting opportunity for a Service Desk Analyst to join our team on an initial 12-month temporary contract. Based in the North West region (Knowsley), you will be working a full-time, 40 hour week and in return, you will receive a salary of between £26,208 - £28,000 per annum. We can Offer You: Work-Life Balance : 23 days annual leave + bank holidays, plus flexibility with overtime Health & Wellbeing : 24/7 GP access, mental health support, fitness programs, and more Training & Growth : Ongoing professional development to keep you at the top of your game Your Role: Providing operational support, over the phone and face to face for the IT Service Desk Ensuring all incidents are recorded on the Service Desk Management Tool and are resolved Ensuring all incidents and service requests are identified, categorised, prioritised, diagnosed and managed effectively Taking ownership of incidents and service requests through to resolution Ensuring all incidents and service requests which can't be resolved at the service desk are escalated to the relevant teams and proactively managed Configuring and deploying hardware, including laptops and mobile devices 1st line support and troubleshooting of IT related problems What We Need from You: A passion for working with technology Good attention to detail and the ability to work to deadlines as part of a team in an often fast-paced environment. Any previous experience of industry standard products including Windows 11, Android, IOS, MS Office. Networking protocols & desktop/laptop computers and peripherals would be desirable, but not essential as on the job training will be provided. Why Liberty? We're a diverse, supportive team with a focus on personal development, wellbeing, and making a real difference in the communities we serve. Liberty offers you a chance to work with the best in the industry and continuously improve your skills while enjoying a rewarding career. Apply Today! Click "Apply" below to join Liberty as a Service Desk Analyst. We look forward to hearing from you! Closing Date: 10th December 2025 (We may close early due to high demand)

JOB TITLE: IT Service Desk Analyst LOCATION: Swindon SALARY: £26,000 - £27,000 On Target Bonus WAY OF WORKING: Hybrid THE BUSINESS: Our client is a leading financial services organisation supporting a nationwide network of independent financial advisers. They provide the technology, tools, and expertise that enable advisers to deliver trusted financial planning and investment advice to clients across the UK. THE IT SERVICE DESK ANALYST OPPORTUNITY: You'll be joining a busy IT Service Desk that sits at the heart of the business, providing first-class support across desktop and application systems. The team focuses on developing skills, improving processes, and helping users resolve more issues first time. We're looking for someone enthusiastic, customer-focused, and eager to build a career in technology. You'll play a key part in keeping systems running smoothly for colleagues and adviser firms. The role offers hybrid working, with time split between home and our Swindon office. RESPONSIBILITIES Deliver outstanding customer support, ensuring every interaction meets high standards of service and satisfaction. Log and manage IT incidents and requests accurately, prioritising and resolving tickets within agreed SLAs. Diagnose and troubleshoot technical issues remotely across a range of systems including laptops, phones, AV, Microsoft 365, Dynamics, and in-house applications. Escalate complex or major incidents promptly, contribute to internal knowledge sharing, and actively suggest ways to improve service delivery. THE IDEAL CANDIDATE WILL HAVE: Proven experience in an IT Service Desk role, ideally across multiple organisations or within a managed service environment. Strong technical skills covering Microsoft 365, Windows operating systems, desktop and application support, and Active Directory administration. Excellent problem-solving and troubleshooting abilities, able to manage multiple priorities calmly and efficiently. Confident communicator with strong customer service skills and the ability to engage professionally with stakeholders at all levels. Desirable: Familiarity with Dynamics and Assyst systems, with ITIL V3/V4 knowledge considered an advantage. If you are interested in the role, please send an application detailing proof of the above or contact Amy Burton in our office. C4S Search connect talent with leading organisations and we are always keen to hear from those who work in the tech industry.

Role: IT Support Analyst Location: Hampstead, North London/ Remote Working Salary: Up to 35k Full time: Mon - Fri Reporting to: Head of Customer Service & Monitoring About us: Group Nexus is an established, leading player in the parking management industry. With our new and luxurious premises in Hampstead, North London our employees are given flexibility to work from the office and in their home environments. We understand that the success of our business relies upon the satisfaction of our clients and as a result, we strive to provide them with the highest service levels at all times. With a recent multi-million pound investment in digital technology and IT infrastructure, we are uniquely positioned within our sector and are able to offer our clients best-in-industry solutions to meet their ever-changing needs. About the role: The NexusPlatform Support Analyst role is responsible for providing first/ second line support to both internal and external customers for solutions covering all aspects of the NexusPlatform solution. This is an exciting opportunity for a candidate looking to improve their technical support skills and experience. Working within a fast-paced and dynamic team, the candidate will play their part in expanding the business with an aggressive improvement strategy, playing a key part in achieving the goals defined within our client's strategy. Key Objectives & Responsibilities: Walking users through the functions and back-end operations of the NexusPlatform Helping the development teams in understanding the upgrade or update requests based on customer feedback that will improve the user experience Monitoring and responding effectively and quickly to requests received via the IT helpdesk and creating training materials with screenshots for customers Providing technical support or assistance for incoming issues and concerns related to both user hardware, software and NexusPlatform Documenting internal procedures and maintaining daily SLA performance Working through the process of solving problems with clients and encouraging them to do the same in the future Reporting significant or recurring problems to the tier-2 support team and gathering feedback to determine issues and patterns so that they can be resolved, or FAQs can be provided to clients to help them troubleshoot the problem themselves Proactively contacting clients, contractors and stakeholders as a part of incident management (including Troubleshooting hardware\software issues Personal Qualities: Self-motivated with the ability to work under your own initiative Ability to work within a team environment Excellent verbal and written communication skills Good customer service and problem-solving skills Enthusiastic with a positive attitude Versatile and eager to adapt and learn new skills Technical skills: Excellent computer skills and the ability to troubleshoot computer-related problems Proficiency in various computer software Proven methodical approach to fault diagnosis Previous experience within an IT support environment essential Desirable: Knowledge of ANPR or CCTV cameras and/ or the parking industry Experience using monitoring tools Networking knowledge Experience using the Google platform. Benefits for all GroupNexus employees includes: Generous holiday allowance + bank holidays Well-being support Cycle to work scheme Day off for charity work Hybrid working Company and team social events

We're looking for a proactive, enthusiastic, and knowledgeable IT Support professional to join our creative studio in London. You'll be working alongside our IT Manager to deliver exceptional IT support, maintain systems, and drive technology improvements across our small but busy office - and potentially for global teams in a fast-paced creative design group. We have two part-time roles available (3 days per week, must include Wednesday): Permanent IT Support Role: Ideal for someone looking for long-term career growth within a collaborative architecture practice. Salary: £32-35k pro rata. 6-Month Contract IT Support Analyst Role: Perfect for someone looking to gain global IT experience in a creative, multi-office environment. Salary: £30-35k pro rata. Key Responsibilities (Both roles): Provide face-to-face and remote IT support, diagnosing and troubleshooting issues on MacOS and Windows devices Support hardware maintenance, updates, and new equipment setup for starters, meetings, and presentations Administer Office 365 (including Exchange and Teams), Active Directory, and key business applications such as Adobe Creative Cloud and Autodesk Troubleshoot network, AV, and peripheral issues, and maintain accurate IT documentation and knowledge bases Support and maintain cloud storage solutions (Dropbox, OneDrive, etc.) and oversee Jamf management (Mac environment) Collaborate on IT projects, system upgrades, and service improvements Provide clear guidance and instruction to non-technical users Skills and Experience: Excellent knowledge of MacOS, Office 365, and standard hardware/software (Windows experience essential for contract role) Familiarity with VOIP telephony, NAS, and network management is desirable Experience with SME cloud storage solutions and AI tools is a plus Strong problem-solving, organisational, and communication skills Passion for technology and interest in the creative industries is highly valued Fluency in spoken and written English and eligibility to work in the UK Benefits (Permanent Role Only): 5% employer pension contribution (matching 5% employee) Life assurance, critical illness cover, and income protection Private healthcare and wellbeing expenses (after probation) Travel loans, cycle-to-work scheme 20 days holiday per year (excluding bank holidays), rising to 25 days after 3 years Flexible office hours after probation Employee-ownership trust (profit-share eligibility after 1 year) The Ideal Candidate: Resourceful, hands-on, practical, and kind - someone who thrives in a creative, collaborative environment and is committed to resolving issues efficiently while helping the team get the most out of technology.

IT Service Management Analyst / Problem Manager - ITSM, ITIL, Problem Management, Incident Management, Change Management, Root Cause Analysis, Enterprise Environments, Analysis, Reporting; Permanent, London (3/2 Hybrid), £55k - £62k +Bonus +Bens Global Law firm seeks Problem Manager / IT Service Management Analyst to join the Technology team particular focus on Root Cause Analysis (RCA). Working within a small but dedicated ITIL focussed Service Management function which aims to ensure the reliability, performance, and continual improvement of critical business systems (Applications and Infrastructure). You'll work with technical teams and service owners to uncover root causes behind major incidents and implement long-term solutions that prevent recurrence. As the Problem Manager Analyst / IT Service Management Analyst, you'll focus on Problem Management, leading structured investigations, facilitating Root Cause Analysis sessions, and embedding preventative measures that strengthen the service landscape. You'll also play a key role in supporting Incident and major incident management, ensuring a seamless link between reactive issue resolution and proactive service improvement. As such key responsibilities will include: Ownership and lead the Problem Management process from identification through to closure, aligned with ITIL v4 principles. Proactively identify problem trends from incident data, monitoring tools, and stakeholder feedback. Facilitate Root Cause Analysis (RCA) sessions using structured methodologies such as 5 Whys, Fishbone, or Kepner-Tregoe. Maintain the Known Error Database (KEDB), ensuring accurate documentation of workarounds and permanent fixes. Collaborate with technical and operational teams to define and implement corrective and preventative actions. Track and report on problem resolution progress, ensuring accountability and measurable improvement. Drive Continual Service Improvement (CSI) initiatives based on problem insights and service performance data. Support Incident and Major Incident Management, ensuring effective communication and rapid restoration of service. Provide cover for Change Management during absences or peak periods, reviewing changes for risk and readiness. We are searching for an ITIL focussed Service Management Analyst who has gained significant experience in Problem Management, root-cause analysis. You may have been working in a full ITSM Service Management Analyst role (Incident, Problem, Change) or as a dedicated Problem Manager within an ITSM team. You may have been working in a Law Firm, Professional Services Company, Banking, Financial Services, Accountancy or Consultancy but within a dedicated inhouse ITSM function. Your skills and experience will include: Proven experience in IT Service Management (ITSM), ideally within a complex or enterprise-scale environment. Strong knowledge of ITIL v4, particularly Problem, Incident, and Incident Management. Hands-on experience leading Root Cause Analysts and service improvement activities. Confidence in facilitating cross-functional investigations and presenting findings to stakeholders. Excellent written and verbal communication skills. Experience with ITSM tools such as ServiceNow, BMC Remedy, Cherwell, or TOPdesk. ITIL v4 Foundation certification (required); additional ITIL modules are desirable. Excellent communication, organisation and presentation skills backed by significant technical expertise within infrastructure / application service management environments Excellent opportunity to join a dedicated team and play a crucial role within the ITSM function. High-profile organisation with excellent reputation and benefits package.

Recruit4staff are representing an established construction and engineering business in their search for a ICT Support Technician to work in Swindon Job Details: Pay: £35,000 per annum Hours of Work: Monday to Friday, Days role Duration: Permanent Benefits: Enhanced pension, 25 days + bank holidays Job Role: As an ICT Support Technician , you will be responsible for supporting and maintaining in-house computer systems, workstations, and peripherals. You'll handle 1st and 2nd line issues, ensuring systems are running optimally across software, hardware, and network environments. This includes troubleshooting incidents, managing user accounts, overseeing business systems, and assisting with onboarding/offboarding processes. You'll also support ICT projects, monitor security, liaise with third parties, and provide user training where needed. Essential Skills, Experience, or Qualifications: Proven experience in 1st and 2nd line ICT support, including troubleshooting hardware, software, and network issues Prior experience in IT support within a corporate or multi-site environment Strong working knowledge of Windows OS, Microsoft 365, and business applications Skilled in managing user accounts, permissions, and profiles Experience using helpdesk/ticketing systems for tracking incidents Advantageous Skills, Experience, or Qualifications Relevant ICT qualification (e.g., CompTIA A+, Microsoft Certified, or equivalent experience) Commutable From: Swindon, Gloucester, Oxford, Bristol, Reading, Southampton, Cardiff, London Similar Job Titles: IT Support Technician, IT Technician, Technical Support Technician, IT Helpdesk Technician, ICT Technician, IT Support Engineer, Desktop Support Technician, Service Desk Technician, IT Support Analyst, Technical Support Engineer, Helpdesk Analyst, Field IT Technician, Network Support Technician For further information about this and other positions please apply now. This vacancy is being advertised on behalf of Recruit4staff who are operating as a recruitment agency, agent, agencies, employment agency or employment business.

IT Support Analyst£180 Per Day, Inside IR35 Hybrid Bristol Contract Role Your new company An organisation based in the Bristol area. Your new role We are seeking an IT Service Desk Analyst to provide first-line support to staff across the organisation. This role is focused on delivering exceptional customer service by responding promptly to IT queries and ensuring issues are resolved efficiently. What you'll need to succeed Ensure all support requests are accurately logged, prioritised, and resolved or assigned in a timely manner. Monitor ticket flow from initial logging through to successful resolution, maintaining service standards. Identify and escalate wider issues or emerging patterns that may impact service delivery. Setting up accounts and equipment for new starters and processing leavers. Fulfilling requests for IT equipment and software, including shipping and tracking. Coordinating stock and managing movement of IT deliveries. Building and configuring IT equipment to meet business requirements. Performing end-user systems administration tasks. Maintaining accurate records of assets and stock levels. Creating, updating, and managing technical documentation and user guidance materials. What you'll get in return Up to £180 per day, inside IR35 What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.

Job Title: Infrastructure Analyst (On-Site, Full-Time) Location: Springvale,Belfast, Ireland Contract Type: 12-Month Contract with Potential Extension Payrate: £22 to £26 per hour (Inside IR35) Working Hours: 5 days on-site, 37.5 hours per week About the Role: A leading manufacturing sector client is seeking an IT Analyst to join their dynamic, business-facing IT team. This is a hands-on role supporting both manufacturing and office environments, focused on delivering efficient IT services, maintaining critical infrastructure, and driving proactive improvements. This varied position involves a mix of desktop support, server management, and network maintenance, making it ideal for IT professionals who thrive in fast-paced, technically challenging environments. Key Responsibilities: Conduct updates, upgrades, and maintenance for both hardware and software systems to improve network efficiency, cost-effectiveness, and security. Address high-priority issues and escalations from internal business partners. Troubleshoot and resolve PC, server, networking, and cabling issues. Ensure IT services remain compliant with IT Security, SOX, and internal controls. Support the integration of IT hardware, including factory torque tooling systems like the Pinpoint system. Provide on-site IT support, including system and infrastructure management Serve as a bridge between internal IT teams and business partners, working directly with facility staff to resolve technical issues. Provide 24/7 support for critical systems, including Windows PCs and networked hardware. Conduct proactive project work to enhance IT capabilities within the facility. Use the Pinpoint system for factory torque tooling integration, including cabling and networking. Maintain clear records of tasks and follow-up actions. Required Qualifications: Fluency in English. IT-related degree or extensive ITSM/ITIL experience. Basic Microsoft 365 skills. Strong interpersonal skills for managing priorities, issues, and influencing others. Excellent communication and change management skills. Prior experience managing and resolving issues across multiple business units. Project management experience. Preferred Background: Knowledge of computer hardware, network support, software interfacing, and desktop support. Understanding of server infrastructure, telecommunications, and database management systems. Familiarity with hands-on IT support in manufacturing environments. Strong analytical skills. To apply, please upload a copy of your CV or send your CV directly Randstad Technologies is acting as an Employment Business in relation to this vacancy.

IT Service Management Analyst/Problem Manager - ITSM, ITIL, Problem Management, Incident Management, Change Management, Root Cause Analysis, Enterprise Environments, Analysis, Reporting; Permanent, London (3/2 Hybrid), £55k - £62k +Bonus +Bens Global Law firm seeks Problem Manager/IT Service Management Analyst to join the Technology team particular focus on Root Cause Analysis (RCA). Working within a small but dedicated ITIL focussed Service Management function which aims to ensure the reliability, performance, and continual improvement of critical business systems (Applications and Infrastructure). You'll work with technical teams and service owners to uncover root causes behind major incidents and implement long-term solutions that prevent recurrence. As the Problem Manager Analyst/IT Service Management Analyst, you'll focus on Problem Management, leading structured investigations, facilitating Root Cause Analysis sessions, and embedding preventative measures that strengthen the service landscape. You'll also play a key role in supporting Incident and major incident management, ensuring a seamless link between reactive issue resolution and proactive service improvement. As such key responsibilities will include: Ownership and lead the Problem Management process from identification through to closure, aligned with ITIL v4 principles. Proactively identify problem trends from incident data, monitoring tools, and stakeholder feedback. Facilitate Root Cause Analysis (RCA) sessions using structured methodologies such as 5 Whys, Fishbone, or Kepner-Tregoe. Maintain the Known Error Database (KEDB), ensuring accurate documentation of workarounds and permanent fixes. Collaborate with technical and operational teams to define and implement corrective and preventative actions. Track and report on problem resolution progress, ensuring accountability and measurable improvement. Drive Continual Service Improvement (CSI) initiatives based on problem insights and service performance data. Support Incident and Major Incident Management, ensuring effective communication and rapid restoration of service. Provide cover for Change Management during absences or peak periods, reviewing changes for risk and readiness. We are searching for an ITIL focussed Service Management Analyst who has gained significant experience in Problem Management, root-cause analysis. You may have been working in a full ITSM Service Management Analyst role (Incident, Problem, Change) or as a dedicated Problem Manager within an ITSM team. You may have been working in a Law Firm, Professional Services Company, Banking, Financial Services, Accountancy or Consultancy but within a dedicated inhouse ITSM function. Your skills and experience will include: Proven experience in IT Service Management (ITSM), ideally within a complex or enterprise-scale environment. Strong knowledge of ITIL v4, particularly Problem, Incident, and Incident Management. Hands-on experience leading Root Cause Analysts and service improvement activities. Confidence in facilitating cross-functional investigations and presenting findings to stakeholders. Excellent written and verbal communication skills. Experience with ITSM tools such as ServiceNow, BMC Remedy, Cherwell, or TOPdesk. ITIL v4 Foundation certification (required); additional ITIL modules are desirable. Excellent communication, organisation and presentation skills backed by significant technical expertise within infrastructure/application service management environments Excellent opportunity to join a dedicated team and play a crucial role within the ITSM function. High-profile organisation with excellent reputation and benefits package.

Role: Desktop Support Analyst (Inside IR35 - £150/day, 5 days on-site, Northampton) Overview: Seeking an experienced Desktop Support Analyst to deliver dedicated 2nd line IT support for business-critical operations within regulated functions. The role involves managing hardware and software issues, maintaining IT systems, and ensuring smooth day-to-day technology performance across the organization. Key Responsibilities: Provide 2nd line technical support for desktops, laptops, and mobile devices. Troubleshoot and resolve hardware/software incidents within agreed SLAs. Use ITSM tools (eg ServiceNow, JIRA, Assyst) to log and manage tickets. Build, configure, and maintain end-user devices and IT assets. Support meeting room technology and office IT equipment. Escalate complex issues and collaborate with Service Delivery teams. Maintain accurate service documentation and contribute to knowledge base updates. Skills & Experience: Strong background in Microsoft Windows and Office 365 environments. Proven experience supporting end-user hardware and software. Familiarity with remote admin tools and ITSM systems. Excellent troubleshooting, communication, and customer service skills. Knowledge of ITIL processes (certification desirable). Location: Northampton (5 days on-site) Contract: Inside IR35 - £150 per day

IT Trackside Support Engineer Join the team behind cutting-edge motorsport technology! This is a fantastic opportunity for a motivated 2nd Line Technical Support Analyst to provide high-quality infrastructure and network support in a fast-paced, high-performance environment supporting Formula 1 operations. About the Role As part of a small, dedicated IT team, you'll deliver first-class IT operational support across Trackside. Following extensive training and shadowing, you'll provide 24x7 remote support to Formula 1 and Formula E staff during race seasons. You'll balance multiple priorities, resolve complex issues, and ensure IT services run smoothly in an environment where every second counts. Key Responsibilities Deliver technical support and solutions across the full ITIL service lifecycle Support both operational and project-based tasks, meeting demanding SLAs and deadlines Provide exceptional customer service and guidance to colleagues and stakeholders Maintain strong communication with internal teams and third parties Identify and drive service improvements and process enhancements Provide out-of-hours and trackside support on a rota basis What We're Looking For Proven experience in an IT Support or Service Desk environment Strong technical knowledge and a customer-focused mindset Excellent communication skills and attention to detail A proactive, flexible, and resilient approach Technical Skills Windows 10 / 7 and mobile operating systems Microsoft Office / 365 Active Directory and Group Policy Management Networking (TCP/IP, DNS, DHCP, WAN, LAN) Storage systems and performance monitoring tools Qualifications ITIL Foundation Certificate (essential) Degree or equivalent experience Desirable: Microsoft Certifications, Cisco CCNA, and a keen interest in Formula 1 or Formula E

IT Support Technician / Second Line IT Desktop Support Engineer An exciting opportunity for an IT Desktop Support Engineer to join a dynamic IT services organisation supporting clients across Central London. Ideal for someone passionate about Microsoft 365, Intune, and modern device management. If you've also worked in the following roles, we'd also like to hear from you: IT Support Engineer, Systems Administrator, Infrastructure Engineer, Technical Support Analyst, Cloud Engineer, Desktop Support Specialist This role is known internally as a Modern Desktop Engineer SALARY: £30,000 to £35,000 per annum + Benefits (see below) LOCATION: Hybrid. Working 3 days from the City of London office (Farringdon / Chancery Lane EC1N) and 2 days from home JOB TYPE: Full-Time, Permanent WORKING HOURS: 40 hours per week, Monday to Friday JOB OVERVIEW We have a fantastic new job opportunity for an IT Support Technician / Second Line IT Desktop Support Engineer who enjoys delivering outstanding technical support and client service. As an IT Support Technician / Second Line IT Desktop Support Engineer you will configure, troubleshoot, and optimise devices across Microsoft 365, Intune, and Autopilot environments. You will also support migrations, onboarding, and device lifecycle management for clients. The company provides a collaborative culture, professional development, and ongoing training to help you progress as an IT Support Technician / Second Line IT Desktop Support Engineer. APPLY TODAY Ready to make your next career move? Apply Today for our Recruitment Team to review. DUTIES Your duties as the IT Support Technician / Second Line IT Desktop Support Engineer include: Configure Devices: Set up and manage Windows and Mac end-user devices Intune Management: Enrol users and apply Conditional Access policies via Microsoft Intune and Entra ID Troubleshooting Expertise: Resolve device and enrolment issues across Windows, Mac, Android, and iOS platforms Project Support: Provide hands-on assistance during migrations, rollouts, and onboarding projects OS & Data Management: Lead operating system upgrades and OneDrive data migrations Continuous Learning: Stay updated on Microsoft modern workplace technologies Collaboration: Work closely with technical colleagues and mentors for ongoing development Client Visits: Attend occasional on-site client meetings as needed CANDIDATE REQUIREMENTS Proven experience of supporting Windows and Mac environments in a professional IT support role Experience with Microsoft 365, Intune, Autopilot, and related device management tools Strong troubleshooting and problem-solving skills Excellent communication and client service abilities A collaborative mindset and eagerness to learn Working towards or holding Microsoft certifications such as Modern Desktop or Enterprise Administrator BENEFITS Career progression opportunities 21 days holiday (increasing after 3 years of service), public holidays, and birthday day off Private healthcare after probation 40% off gym membership Great pension scheme from day one Cycle to work scheme Eyecare vouchers Central location, next to a famous food market A friendly, inclusive, sustainable work environment Regular social events (tech-infused minigolf and darts, pool, and more!) Electric car scheme after 2 years of service Recruitment referral scheme Be part of a 70-strong family with low turnover and a high-impact culture Access continuous training, mentorship, and certification support The organisation aims to respond to all applications. However, if you have not heard from them within 4 weeks, please assume your application has not been successful on this occasion. We appreciate your interest and encourage you to apply for future opportunities. APPLY TODAY By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose. JOB REF: AWDO-P14088 Full-Time, Permanent IT Jobs, Careers and Vacancies. Find a new job and work in London. Multi-Job Board Advertising and CV Sourcing Recruitment Services provided by AWD online. AWD online specialise in sourcing candidates and advertising vacancies on multiple job boards for companies on a non-commission basis. AWD online operates as an employment agency. AWD-IN-SPJ

We are seeking a Netsuite Support Analyst to join a permanent role within the retail industry in London. The ideal candidate will provide technical support and expertise to ensure the smooth operation of Netsuite systems within the technology department. Client Details This opportunity is with a global organisation within the retail industry, known for its forward-thinking approach and commitment to leveraging technology to enhance its operations. Description Provide day-to-day support for the ERP ecosystem, including NetSuite and related integrations, by managing helpdesk queries, assisting end-users, ensuring timely resolution within SLA guidelines. Act as a key point of contact for our Netsuite integrations with 3PL partners, managing day-to-day queries and supporting any future enhancement initiatives on the integration roadmap. Assist in the delivery and support of ERP and system enhancements, coordinating with stakeholders to test, document, and implement solutions within defined timelines. To support the global Systems team and wider business in the design and implementation of solutions that support the continued development of our platform for growth. Collaborate with software and third-party providers to ensure reliable system support, timely issue resolution, and awareness of upcoming enhancements or updates. Support business projects and new enhancements, integrations, and business software - including solution design, producing spec / Business Requirements Document; recommending providers; testing (Regression, SIT and UAT); roll out/launch and training. Profile Minimum of 3 years' experience with NetSuite as a System Administrator or Support Analyst A strong customer service focus, offering technical guidance, support, and ensuring adherence to SLAs Excellent understanding and knowledge of core NetSuite modules Solid understanding of finance processes, with the competency to apply this knowledge effectively in system support and troubleshooting Experience with Add-ons and Apps integration and management Hands-on EDI experience Job Offer Hybrid Working Structure Permanent role within a supportive and innovative company culture. Chance to be part of a growing technology team in the retail industry.

Software Tester - Remote (UK) - Salary £30k-£35k (DOE) Our client, a respected technology-led business in the services sector, is looking for a meticulous Software Test Analyst / QA Engineer to join their growing team. This is an excellent opportunity to work across multiple digital platforms, ensuring the delivery of high-quality, reliable software products. The Role You'll be responsible for designing, executing, and maintaining test plans, test cases, and test scripts, coordinating testing efforts across various products and platforms. Working closely with developers, project managers, and clients, you'll ensure every release meets the highest standards before it goes live. Key Responsibilities Create and maintain test plans and test cases to agreed standards Execute manual and automated tests across web, desktop, and mobile applications Raise, track, and report defects using Jira Ensure 100% test execution within each sprint Contribute to daily stand-ups and sprint reviews Maintain documentation in line with ISO 9001, 22301 & 27001 standards Support regression testing and continuous improvement of QA processes Liaise with clients to provide updates and ensure satisfaction Essential Skills & Knowledge Experience testing web, desktop, and mobile software Understanding of software lifecycle and Agile methodologies Strong knowledge of testing processes and documentation Ability to write test plans and BDD Gherkin test cases Familiarity with C#, SQL, and WebAPI testing (or willingness to learn) Excellent attention to detail and customer service focus Desirable Skills Experience with automation tools such as Appium, Selenium, or Playwright Knowledge of Jira / Zephyr Scale and Postman (or similar API tools) ISTQB qualification (or working towards it) Exposure to test automation frameworks and continuous integration environments About You You're detail-oriented, methodical, and proactive - able to manage multiple projects while maintaining a calm, solution-focused approach. You communicate clearly, collaborate effectively across teams, and take pride in delivering work of the highest quality. Why Apply? Work with modern tools and methodologies in a supportive environment Gain exposure to a variety of technologies and business-critical systems Opportunities to grow technically and professionally Be part of a culture that values quality, collaboration, and innovation Apply now for immediate consideration. Oscar Associates (UK) Limited is acting as an Employment Agency in relation to this vacancy. To understand more about what we do with your data please review our privacy policy in the privacy section of the Oscar website.