Junior Technical Support Engineer (Hybrid working) An exciting opportunity for fast-tracked career progression has arisen with a leading IT Service Provider based near Leeds. Specialising Cloud, Connectivity, Unified Communications & Collaboration technologies and services, this industry leader has expanded rapidly through both organic growth and acquisition, and is in need of several further ambitious IT support analysts to provide technical support to their enterprise scale customers. You will be a part of an energised and experienced IT support team, providing technical support for a broad range of leading cloud products and services, underpinned by excellent customer service. The business has a strong ethos of upskilling and hiring from within, working closely with you to plan and support your career progression within the organisation right from the outset. Many of the organisations senior technical specialists and managers have progressed rapidly from the service desk. Please note experience is not essential, training will be provided. However, a keen interest in IT and technology is required. Role Responsibilities (condensed): Offer a high level of technical IT support to a variety of clients at second-line level Ensure incidents are resolved in line with SLAs Escalate any unresolved issues Ensure internal documentation is developed and maintained Learning and development; staying up-to-date and expanding your technical knowledge Required experience, skills and knowledge Excellent customer service skills Keen interest in IT and Technology Degree in an IT field is desirable Full UK Driving License Remuneration: Salary of up to 24k- 30k PA + 20% shift bonus uplift. Taking total package to circa 32k - 36K. Excellent employment benefits package and supported learning, development and career progression. Free parking onsite. Hours of work: 2x day shifts from 7.00am to 7.00pm. 2x night shifts from 7.00pm to 7.00am This will be followed by a 4-day rest period. One shift per week will be onsite, the remainder will be WFH.
11/07/2025
Full time
Junior Technical Support Engineer (Hybrid working) An exciting opportunity for fast-tracked career progression has arisen with a leading IT Service Provider based near Leeds. Specialising Cloud, Connectivity, Unified Communications & Collaboration technologies and services, this industry leader has expanded rapidly through both organic growth and acquisition, and is in need of several further ambitious IT support analysts to provide technical support to their enterprise scale customers. You will be a part of an energised and experienced IT support team, providing technical support for a broad range of leading cloud products and services, underpinned by excellent customer service. The business has a strong ethos of upskilling and hiring from within, working closely with you to plan and support your career progression within the organisation right from the outset. Many of the organisations senior technical specialists and managers have progressed rapidly from the service desk. Please note experience is not essential, training will be provided. However, a keen interest in IT and technology is required. Role Responsibilities (condensed): Offer a high level of technical IT support to a variety of clients at second-line level Ensure incidents are resolved in line with SLAs Escalate any unresolved issues Ensure internal documentation is developed and maintained Learning and development; staying up-to-date and expanding your technical knowledge Required experience, skills and knowledge Excellent customer service skills Keen interest in IT and Technology Degree in an IT field is desirable Full UK Driving License Remuneration: Salary of up to 24k- 30k PA + 20% shift bonus uplift. Taking total package to circa 32k - 36K. Excellent employment benefits package and supported learning, development and career progression. Free parking onsite. Hours of work: 2x day shifts from 7.00am to 7.00pm. 2x night shifts from 7.00pm to 7.00am This will be followed by a 4-day rest period. One shift per week will be onsite, the remainder will be WFH.
Service Desk Analyst Sale, Greater Manchester (On-site) £31.00 to £35.00 per hour (via Umbrella) / £45,000 to £50,000 per year (DOE) July / August 2025 The Opportunity: ISR are working with a global technology-driven client to recruit a Service Desk Analyst who will play a pivotal role in delivering high-quality frontline IT support across multiple international locations. As a Service Desk Analyst, you will act as the primary technical contact for three UK offices (x40 users), while also delivering remote support to users in Australia (x15 users), Norway (x10 users), France (x5 users) and the UAE (x2 users); as well as working closely with the team in North America (x400 users) to resolve issues and provide solutions on a day-to-day basis. This hands-on role is based out of the Sale office (South Manchester), requiring full-time, on-site attendance and is an exciting opportunity for a technically capable and service-oriented professional to join a dynamic, multi-site environment with a global reach. Skills and Experience: 3 to 5 years' worth of commercial experience in a Service Desk or IT Support environment Proven knowledge of: Windows Server and Desktop OS, Active Directory, SCCM, Intune, etc. VMware, Azure, Office 365, LAN/WAN and Email hygiene tools Cisco, Meraki, Palo Alto and VoIP technologies Familiarity with: Cybersecurity principles and cloud infrastructure ITSM platforms and ITIL-based service management Windows systems installation, maintenance and troubleshooting Experience supporting both on-site and remote international users Strong communication and documentation skills Microsoft 365 Fundamentals certification (desirable) Cisco Call Manager or Contact Centre knowledge (advantageous) Please contact Edward here at ISR to learn more about our global client and how you can become a part of their wider IT Services team focused on delivering a first-class service to their internal colleagues
11/07/2025
Full time
Service Desk Analyst Sale, Greater Manchester (On-site) £31.00 to £35.00 per hour (via Umbrella) / £45,000 to £50,000 per year (DOE) July / August 2025 The Opportunity: ISR are working with a global technology-driven client to recruit a Service Desk Analyst who will play a pivotal role in delivering high-quality frontline IT support across multiple international locations. As a Service Desk Analyst, you will act as the primary technical contact for three UK offices (x40 users), while also delivering remote support to users in Australia (x15 users), Norway (x10 users), France (x5 users) and the UAE (x2 users); as well as working closely with the team in North America (x400 users) to resolve issues and provide solutions on a day-to-day basis. This hands-on role is based out of the Sale office (South Manchester), requiring full-time, on-site attendance and is an exciting opportunity for a technically capable and service-oriented professional to join a dynamic, multi-site environment with a global reach. Skills and Experience: 3 to 5 years' worth of commercial experience in a Service Desk or IT Support environment Proven knowledge of: Windows Server and Desktop OS, Active Directory, SCCM, Intune, etc. VMware, Azure, Office 365, LAN/WAN and Email hygiene tools Cisco, Meraki, Palo Alto and VoIP technologies Familiarity with: Cybersecurity principles and cloud infrastructure ITSM platforms and ITIL-based service management Windows systems installation, maintenance and troubleshooting Experience supporting both on-site and remote international users Strong communication and documentation skills Microsoft 365 Fundamentals certification (desirable) Cisco Call Manager or Contact Centre knowledge (advantageous) Please contact Edward here at ISR to learn more about our global client and how you can become a part of their wider IT Services team focused on delivering a first-class service to their internal colleagues
Your new company An Investment Management Firm based in Henley-On-Thames (Need to be able to commute to the office). Your new role Senior Desktop Support Analyst What you'll need to succeed Excellent customer service and communications skills. Previous experience doing VIP Support / C-Suite support is highly preferable. In-depth experience in a customer-facing 'desktop' support role, preferably gained within the financial services sector and/or highly pressurised environment Prior experience in a senior position within a technical role with a consistent record of ownership, accountability, and where you were responsible for delivering solutions to complex problems Up-to-date knowledge of technologies, equipment and software appropriate to business, including Windows operating systems, macOS, iPad, iPhone, Microsoft and Mac Applications and Network fundamentals Network and Telephony patching experience Audio Visual support and troubleshooting experience Preferably knowledge of ITIL V3/4 Foundation Microsoft Certification or equivalent experience (Nice to have) What you'll get in return An exciting opportunity to join an international organisation working with a major financial services organisation. Furthermore, a competitive day rate for this role will be offered in addition to your own dedicated Hays Consultant to guide you through every step of the application process. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
11/07/2025
Contractor
Your new company An Investment Management Firm based in Henley-On-Thames (Need to be able to commute to the office). Your new role Senior Desktop Support Analyst What you'll need to succeed Excellent customer service and communications skills. Previous experience doing VIP Support / C-Suite support is highly preferable. In-depth experience in a customer-facing 'desktop' support role, preferably gained within the financial services sector and/or highly pressurised environment Prior experience in a senior position within a technical role with a consistent record of ownership, accountability, and where you were responsible for delivering solutions to complex problems Up-to-date knowledge of technologies, equipment and software appropriate to business, including Windows operating systems, macOS, iPad, iPhone, Microsoft and Mac Applications and Network fundamentals Network and Telephony patching experience Audio Visual support and troubleshooting experience Preferably knowledge of ITIL V3/4 Foundation Microsoft Certification or equivalent experience (Nice to have) What you'll get in return An exciting opportunity to join an international organisation working with a major financial services organisation. Furthermore, a competitive day rate for this role will be offered in addition to your own dedicated Hays Consultant to guide you through every step of the application process. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
To see more Chinese jobs please follow us on WeChat: teamchinapf AND pfteamchina Ref: 23045 Job Title: Cantonese speaking Business Analyst (12 months FTC) The Skills You'll Need: Fluent in Cantonese and English, proficient in Excel, business analysis / data analysis with operational support experience in Banking / Finance sector. Your New Salary: up to £42k depending on experience Location: Central London Job status : 12 months FTC Business Analyst - Summary: To contribute both strategic project initiatives and daily business operations. This dual role position requires a candidate who can evaluate and improve business processes while also ensuring smooth day to day support for internal teams and external stakeholders. Business Analyst - What You'll be Doing: Process: To maintain a clean and organized workspace in adherence to the Clear Desk Policy to ensure confidentiality and compliance. To exercise due diligence and care in handling all transactions to minimise risk and ensure accuracy. To follow established operational procedures, internal controls, and compliance requirements consistently. To identify opportunities for process improvement and contribute to workflow efficiency. People: To ask for help and support where necessary. To maintain good team work and work relationship with colleagues and other departments. Customer To demonstrate a comprehensive understanding of the bank s products and services before engaging in any customer-facing sales or advisory activities. To deliver prompt and effective resolution to customer queries, concerns, and complaints, ensuring a positive experience. To provide accurate and relevant product information and support customers needs. To build and maintain customer trust by offering reliable, compliant, and transparent service at all touchpoints. Compliance & Risk Management Comply with all applicable regulations, rules, codes, guidelines and standards set by regulators and the Bank, and carry out duties with high integrity; and Adhere to all established risk control guidelines, procedures and measures to identify, assess, report, mitigate and monitor the risks involved in the day-to-day work. Business Analyst - The Skills You'll Need to Succeed: Experience in retail banking and/or business analysis (customer service, online banking and/ card industry experience is a plus) Familiarity with digital banking tools (e.g. Mobile apps, digital wallets) Strong understanding of core banking process (e.g. payment, compliance) Analytical mindset with problem solving skills Comfortable working with data analysis, proficient in Excel, knowledge of basic SQL or Power BI is an advantage Excellent communication skills, both verbal and written, foe engaging with customers and collaborating with stakeholders. Fluent in Cantonese and English. Please view all our Team China jobs at people-first-recruitment Please follow us on Linkedin: people-first-team-china We would be grateful if you could send your CV as a Word document. If your application is successful, you will be contacted within 7 days. We regret that due to the high volume of applications we receive we cannot provide feedback on individual CVs. Please note that we can only consider candidates who are eligible to work in the UK and are able to provide relevant supporting documentation. People First is committed to increasing diversity, and maintaining an inclusive workplace culture. We welcome applications from all qualified candidates regardless of their ethnicity, race, gender, religious beliefs, sexual orientation, age, marital status or whether or not they have a disability. People First (Recruitment) Limited acts as an employment agency for permanent and fixed term contract recruitment and as an employment business for the supply of temporary workers. Please note that by applying for this job you accept our Terms of Use and Privacy Policy which can be found on our website.
11/07/2025
Contractor
To see more Chinese jobs please follow us on WeChat: teamchinapf AND pfteamchina Ref: 23045 Job Title: Cantonese speaking Business Analyst (12 months FTC) The Skills You'll Need: Fluent in Cantonese and English, proficient in Excel, business analysis / data analysis with operational support experience in Banking / Finance sector. Your New Salary: up to £42k depending on experience Location: Central London Job status : 12 months FTC Business Analyst - Summary: To contribute both strategic project initiatives and daily business operations. This dual role position requires a candidate who can evaluate and improve business processes while also ensuring smooth day to day support for internal teams and external stakeholders. Business Analyst - What You'll be Doing: Process: To maintain a clean and organized workspace in adherence to the Clear Desk Policy to ensure confidentiality and compliance. To exercise due diligence and care in handling all transactions to minimise risk and ensure accuracy. To follow established operational procedures, internal controls, and compliance requirements consistently. To identify opportunities for process improvement and contribute to workflow efficiency. People: To ask for help and support where necessary. To maintain good team work and work relationship with colleagues and other departments. Customer To demonstrate a comprehensive understanding of the bank s products and services before engaging in any customer-facing sales or advisory activities. To deliver prompt and effective resolution to customer queries, concerns, and complaints, ensuring a positive experience. To provide accurate and relevant product information and support customers needs. To build and maintain customer trust by offering reliable, compliant, and transparent service at all touchpoints. Compliance & Risk Management Comply with all applicable regulations, rules, codes, guidelines and standards set by regulators and the Bank, and carry out duties with high integrity; and Adhere to all established risk control guidelines, procedures and measures to identify, assess, report, mitigate and monitor the risks involved in the day-to-day work. Business Analyst - The Skills You'll Need to Succeed: Experience in retail banking and/or business analysis (customer service, online banking and/ card industry experience is a plus) Familiarity with digital banking tools (e.g. Mobile apps, digital wallets) Strong understanding of core banking process (e.g. payment, compliance) Analytical mindset with problem solving skills Comfortable working with data analysis, proficient in Excel, knowledge of basic SQL or Power BI is an advantage Excellent communication skills, both verbal and written, foe engaging with customers and collaborating with stakeholders. Fluent in Cantonese and English. Please view all our Team China jobs at people-first-recruitment Please follow us on Linkedin: people-first-team-china We would be grateful if you could send your CV as a Word document. If your application is successful, you will be contacted within 7 days. We regret that due to the high volume of applications we receive we cannot provide feedback on individual CVs. Please note that we can only consider candidates who are eligible to work in the UK and are able to provide relevant supporting documentation. People First is committed to increasing diversity, and maintaining an inclusive workplace culture. We welcome applications from all qualified candidates regardless of their ethnicity, race, gender, religious beliefs, sexual orientation, age, marital status or whether or not they have a disability. People First (Recruitment) Limited acts as an employment agency for permanent and fixed term contract recruitment and as an employment business for the supply of temporary workers. Please note that by applying for this job you accept our Terms of Use and Privacy Policy which can be found on our website.
An opportunity has arisen for a IT Technician / 1st Line Support Technician to join a well-established IT services company specialising in managed print, digital workspaces, cybersecurity, unified communications, and sustainable IT asset lifecycle solutions As a IT Technician / 1st Line Support Technician, you will be the first line of support, resolving technical queries and managing user requests in a fast-paced service desk environment. This is an office-based role offering a starting salary of £23,810 and benefits. You will be responsible for: Acting as the initial point of contact for all IT-related issues via phone, email, or ticketing system Logging and managing service tickets using ServiceNow (or similar systems) Providing updates to users on the progress of their queries Assisting with the installation, configuration, and troubleshooting of software and hardware Supporting printer setup, maintenance and issue resolution Maintaining accurate documentation and knowledge base articles Meeting individual KPIs and contributing to broader service desk goals What we are looking for: Previously worked as an IT Technician, IT Support Technician, 1st Line Technician, Helpdesk Support Analyst, IT Helpdesk Technician, First Line Technician, Service Desk Analyst, Technical Support Analyst, IT Support Analyst, IT Engineer, IT Helpdesk, Support Technician or in a similar role. Familiarity with O365, Windows Server, Active Directory, and Microsoft applications (Word, Excel, Teams, PowerPoint) Ability to follow detailed instructions with high levels of accuracy Strong organisational skills and ability to prioritise workload effectively ITIL or Microsoft accreditations (advantageous) This is a fantastic opportunity to kickstart or develop your IT support career with a reputable and forward-thinking organisation. Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please contact us. Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003.
10/07/2025
Full time
An opportunity has arisen for a IT Technician / 1st Line Support Technician to join a well-established IT services company specialising in managed print, digital workspaces, cybersecurity, unified communications, and sustainable IT asset lifecycle solutions As a IT Technician / 1st Line Support Technician, you will be the first line of support, resolving technical queries and managing user requests in a fast-paced service desk environment. This is an office-based role offering a starting salary of £23,810 and benefits. You will be responsible for: Acting as the initial point of contact for all IT-related issues via phone, email, or ticketing system Logging and managing service tickets using ServiceNow (or similar systems) Providing updates to users on the progress of their queries Assisting with the installation, configuration, and troubleshooting of software and hardware Supporting printer setup, maintenance and issue resolution Maintaining accurate documentation and knowledge base articles Meeting individual KPIs and contributing to broader service desk goals What we are looking for: Previously worked as an IT Technician, IT Support Technician, 1st Line Technician, Helpdesk Support Analyst, IT Helpdesk Technician, First Line Technician, Service Desk Analyst, Technical Support Analyst, IT Support Analyst, IT Engineer, IT Helpdesk, Support Technician or in a similar role. Familiarity with O365, Windows Server, Active Directory, and Microsoft applications (Word, Excel, Teams, PowerPoint) Ability to follow detailed instructions with high levels of accuracy Strong organisational skills and ability to prioritise workload effectively ITIL or Microsoft accreditations (advantageous) This is a fantastic opportunity to kickstart or develop your IT support career with a reputable and forward-thinking organisation. Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please contact us. Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003.
System Analyst Hertfordshire, UK £50,000 basic + Benefits Embedded Client Enterprise level CCTV & Access Control We're working with a leading global security technology business to find a System Analyst to join their growing team. In this role, you'll make sure access control, CCTV, and other critical security systems keep running smoothly across regional sites-helping protect some of the world's most important environments. If you're passionate about technology and love solving problems, this could be the perfect next step in your career. What You'll Be Doing Managing and triaging service tickets from receipt through to resolution. Providing first-line technical support and troubleshooting for access control, CCTV, biometrics, and alarm systems. Coordinating ticket assignment, escalations, and engineering visits. Maintaining accurate documentation, including as-built records and technical configurations. Managing spares stock and overseeing ticket invoice reconciliation. Supporting the development and documentation of processes and procedures. Producing regular service performance reports and responding to ad hoc data requests. What We're Looking For At least 5 years' experience in a service desk or technical support role within the security systems industry. Solid background in troubleshooting and supporting access control, CCTV, and related technologies. Ideally, experience with Lenel OnGuard, Milestone CCTV, biometrics, key management systems, or alarm centers. Familiarity with Windows environments and basic IT networks (LAN/WAN). Great communication skills-you're comfortable talking to clients and colleagues alike. Self-motivated, organised, and able to manage your workload independently. The Important Stuff: Location: Hertfordshire based office with some hybrid flex Travel required for certifications and some support visits Salary around £50,000 plus a great benefits package Must be eligible to work in the UK Reach out to me now: (url removed) (phone number removed) (url removed)>
10/07/2025
Full time
System Analyst Hertfordshire, UK £50,000 basic + Benefits Embedded Client Enterprise level CCTV & Access Control We're working with a leading global security technology business to find a System Analyst to join their growing team. In this role, you'll make sure access control, CCTV, and other critical security systems keep running smoothly across regional sites-helping protect some of the world's most important environments. If you're passionate about technology and love solving problems, this could be the perfect next step in your career. What You'll Be Doing Managing and triaging service tickets from receipt through to resolution. Providing first-line technical support and troubleshooting for access control, CCTV, biometrics, and alarm systems. Coordinating ticket assignment, escalations, and engineering visits. Maintaining accurate documentation, including as-built records and technical configurations. Managing spares stock and overseeing ticket invoice reconciliation. Supporting the development and documentation of processes and procedures. Producing regular service performance reports and responding to ad hoc data requests. What We're Looking For At least 5 years' experience in a service desk or technical support role within the security systems industry. Solid background in troubleshooting and supporting access control, CCTV, and related technologies. Ideally, experience with Lenel OnGuard, Milestone CCTV, biometrics, key management systems, or alarm centers. Familiarity with Windows environments and basic IT networks (LAN/WAN). Great communication skills-you're comfortable talking to clients and colleagues alike. Self-motivated, organised, and able to manage your workload independently. The Important Stuff: Location: Hertfordshire based office with some hybrid flex Travel required for certifications and some support visits Salary around £50,000 plus a great benefits package Must be eligible to work in the UK Reach out to me now: (url removed) (phone number removed) (url removed)>
We are seeking an IT Assistant for a well-established firm. This is a newly developed role to complement an existing team with the primary focus being to assist with systems and the busy IT service desk for 130+ users. With 3 main offices: High Wycombe, Marlow, Amersham, and a serviced office in London, the IT Assistant will primarily be based at the High Wycombe or Marlow office, but will require regular travel to the other offices. Once trained, the position will then be mainly based at Amersham or Marlow. However, will be expected to move between offices and provide extended cover as needed and for this reason, a full driving licence and access to own vehicle are essential. ROLE: Support the day-to-day operations. Assist with hardware and software maintenance. Provide technical support to staff. Assist with ensuring the smooth running of IT systems across the organization. Assist in developing and maintaining resources on the firm s intranet. Assist the IT Director and Lead Technical Analyst with additional development opportunities. EXPERIENCE: Highly Proficient in Windows 10 and 11, Microsoft server versions, Hyper V, MS Office versions,Active Directory and Networking. Operational experience of ActionStep (preferred) and Net Documents along with Advanced P4W/Tikit. Experience of 1st and 2nd line support and able to set up workstations. Experience of setting up users in a Windows environment, with access to multiple sites,services, and software applications. Experience of troubleshooting printers, scanners, PC s, mobile phones, and tablets. Confident manner with good communication skills and previous experience in an IT Support environment. Ability to troubleshoot common hardware/software issues is essential. DESIRED SKILLS: Microsoft SQL server, Microsoft Azure or a similar cloud environment Office 365 Microsoft Intune, Microsoft Entra Cisco Powershell RestAPI Node JS Power BI NetDocs AI MORE INFO: Full Time office based. Parking available. Own car is essential. Salary negotiable on experience. 8:30am 5:30pm (Monday to Friday)
10/07/2025
Full time
We are seeking an IT Assistant for a well-established firm. This is a newly developed role to complement an existing team with the primary focus being to assist with systems and the busy IT service desk for 130+ users. With 3 main offices: High Wycombe, Marlow, Amersham, and a serviced office in London, the IT Assistant will primarily be based at the High Wycombe or Marlow office, but will require regular travel to the other offices. Once trained, the position will then be mainly based at Amersham or Marlow. However, will be expected to move between offices and provide extended cover as needed and for this reason, a full driving licence and access to own vehicle are essential. ROLE: Support the day-to-day operations. Assist with hardware and software maintenance. Provide technical support to staff. Assist with ensuring the smooth running of IT systems across the organization. Assist in developing and maintaining resources on the firm s intranet. Assist the IT Director and Lead Technical Analyst with additional development opportunities. EXPERIENCE: Highly Proficient in Windows 10 and 11, Microsoft server versions, Hyper V, MS Office versions,Active Directory and Networking. Operational experience of ActionStep (preferred) and Net Documents along with Advanced P4W/Tikit. Experience of 1st and 2nd line support and able to set up workstations. Experience of setting up users in a Windows environment, with access to multiple sites,services, and software applications. Experience of troubleshooting printers, scanners, PC s, mobile phones, and tablets. Confident manner with good communication skills and previous experience in an IT Support environment. Ability to troubleshoot common hardware/software issues is essential. DESIRED SKILLS: Microsoft SQL server, Microsoft Azure or a similar cloud environment Office 365 Microsoft Intune, Microsoft Entra Cisco Powershell RestAPI Node JS Power BI NetDocs AI MORE INFO: Full Time office based. Parking available. Own car is essential. Salary negotiable on experience. 8:30am 5:30pm (Monday to Friday)
Job Title: 2nd Line VoIP / Network Engineer Location: Pencoed, Wales Salary : 26,000 - 30,000 per annum Job Type: Full time, Permanent Working Hours: Mon - Fri 09:30 to 18:00 About Flotek Group: Flotek Group is the fastest-growing tech company in the Southwest, delivering IT and communication technology to small and medium businesses. With regional sales and support hubs across the South West, we are committed to our core values and principles, ensuring every product and service is provided with expertise, passion, and dedication. Role Overview: We are seeking a skilled and enthusiastic 2nd Line VoIP Engineer with experience in the ICT sector, particularly in VoIP/SIP and IP networks. The successful candidate will handle inbound technical support calls, resolve and triage issues, and, when necessary, escalate them to the engineering team. This role may also involve visiting customer sites for on-site support. Key Responsibilities: Handle inbound calls from customers requiring technical support for VoIP systems. Troubleshoot and resolve VoIP, SIP, and network-related issues remotely via phone and email. If unable to resolve at first contact, triage the incident/request and escalate to senior team members. Investigate and monitor telecoms, Wi-Fi, and network issues, ensuring resolution within SLAs. Communicate clearly with end-users, colleagues, and management to resolve issues promptly and ensure customer satisfaction, updating all open cases with relevant information. Visit customer sites to diagnose and repair VoIP services as needed. Deliver first-class customer service at all times. About you: Required Experience and Skills: Technical Expertise: Proven knowledge and experience with VoIP technologies, SIP messaging, call flows, and packet capture analysis. Networking Skills: Strong understanding of IP networks, TCP/IP, and troubleshooting network-related issues. Customer Service: Demonstrated experience in a customer-facing role with excellent verbal and written communication skills. IP PBX Systems: Familiarity with IP PBX systems and their configuration. Problem-Solving: Ability to troubleshoot and resolve complex technical issues efficiently. Team Collaboration: Ability to work effectively within a team and escalate issues when necessary. Driving Licence: A full UK driving licence is required. Preferred Qualifications: Certifications in relevant technologies (e.g., CompTIA Network+, CCNA) Experience with specific VoIP platforms (e.g., Asterisk, Hosted Cloud Telephony) Familiarity with network monitoring tools and software Remuneration and Benefits: Salary up to 30,000 per annum Staff Share Equity Scheme New customer referral incentive 21 days holiday, increasing to 25 days after 4 years of service (plus bank holidays) Please click on the APPLY button to send your CV and Cover Letter for this role. Candidates with the relevant experience or job titles of: 2nd Line IT Support, 2nd Line IT Engineer, Voice Engineer, Telephony Engineer, 3rd Line Support Engineer, IT Support Analyst, It Network Engineer, IT Technical Support, IT Systems Engineer, IT Systems Technician, Senior IT Engineer, Systems Administrator, Systems Support, 2ndLine IT Support Engineer, Senior Network Support, Server Support Technician, Senior IT Service Desk Technician, VOIP Engineer, VOIP Support may also be considered for this role.
10/07/2025
Full time
Job Title: 2nd Line VoIP / Network Engineer Location: Pencoed, Wales Salary : 26,000 - 30,000 per annum Job Type: Full time, Permanent Working Hours: Mon - Fri 09:30 to 18:00 About Flotek Group: Flotek Group is the fastest-growing tech company in the Southwest, delivering IT and communication technology to small and medium businesses. With regional sales and support hubs across the South West, we are committed to our core values and principles, ensuring every product and service is provided with expertise, passion, and dedication. Role Overview: We are seeking a skilled and enthusiastic 2nd Line VoIP Engineer with experience in the ICT sector, particularly in VoIP/SIP and IP networks. The successful candidate will handle inbound technical support calls, resolve and triage issues, and, when necessary, escalate them to the engineering team. This role may also involve visiting customer sites for on-site support. Key Responsibilities: Handle inbound calls from customers requiring technical support for VoIP systems. Troubleshoot and resolve VoIP, SIP, and network-related issues remotely via phone and email. If unable to resolve at first contact, triage the incident/request and escalate to senior team members. Investigate and monitor telecoms, Wi-Fi, and network issues, ensuring resolution within SLAs. Communicate clearly with end-users, colleagues, and management to resolve issues promptly and ensure customer satisfaction, updating all open cases with relevant information. Visit customer sites to diagnose and repair VoIP services as needed. Deliver first-class customer service at all times. About you: Required Experience and Skills: Technical Expertise: Proven knowledge and experience with VoIP technologies, SIP messaging, call flows, and packet capture analysis. Networking Skills: Strong understanding of IP networks, TCP/IP, and troubleshooting network-related issues. Customer Service: Demonstrated experience in a customer-facing role with excellent verbal and written communication skills. IP PBX Systems: Familiarity with IP PBX systems and their configuration. Problem-Solving: Ability to troubleshoot and resolve complex technical issues efficiently. Team Collaboration: Ability to work effectively within a team and escalate issues when necessary. Driving Licence: A full UK driving licence is required. Preferred Qualifications: Certifications in relevant technologies (e.g., CompTIA Network+, CCNA) Experience with specific VoIP platforms (e.g., Asterisk, Hosted Cloud Telephony) Familiarity with network monitoring tools and software Remuneration and Benefits: Salary up to 30,000 per annum Staff Share Equity Scheme New customer referral incentive 21 days holiday, increasing to 25 days after 4 years of service (plus bank holidays) Please click on the APPLY button to send your CV and Cover Letter for this role. Candidates with the relevant experience or job titles of: 2nd Line IT Support, 2nd Line IT Engineer, Voice Engineer, Telephony Engineer, 3rd Line Support Engineer, IT Support Analyst, It Network Engineer, IT Technical Support, IT Systems Engineer, IT Systems Technician, Senior IT Engineer, Systems Administrator, Systems Support, 2ndLine IT Support Engineer, Senior Network Support, Server Support Technician, Senior IT Service Desk Technician, VOIP Engineer, VOIP Support may also be considered for this role.
My client, a Global organisation are looking for an experienced 1st Line Service Desk Analyst to start ASAP. Working mainly remotely with hybrid office days (Warrington) you will be responsible for providing an efficient and effective IT service to all areas of the business, providing support for IT hardware and software, taking responsibility for support tickets raised by our end users, and performing tasks that contribute to the roll out of new client sites. Key responsibilities: Provide remote, home based and office-based 1st line support for all users and external clients, such as password resets, printer mapping and software / hardware related queries. Troubleshoot, diagnose, and resolve technical issues Provide 1st line fixes in areas such as Microsoft 365, Outlook, user permissions, licensing, and drive mappings, multi factor authentication support for remote users Pro-actively pick up and progress tickets from the ITSM tool, or progress tickets assigned to you by the Service Manager. Ensure tickets are maintained with regular updates and detailed resolutions Technical knowledge: A good understanding of how computers and networks work, and experience with IT hardware, servers, Office 365, and Windows Troubleshooting: The ability to diagnose and solve problems, such as malfunctioning devices or corrupted systems Communication: The ability to convey information to non-technical users, both orally and in writing Organisation: The ability to prioritize workloads, meet deadlines, and manage tickets efficiently Customer focus: The ability to understand customer needs and deliver high-quality support Teamwork: The ability to work independently and collaborate with others Adaptability: A willingness to learn and adapt to recent technologies Desirable: ITIL v4 Foundation CompTIA A+ Any other relevant IT related qualifications. This is a great opportunity to work for a leading organisation, the role is inside IR35 and contract duration 9 months+. Send your cv for immediate consideration.
10/07/2025
Contractor
My client, a Global organisation are looking for an experienced 1st Line Service Desk Analyst to start ASAP. Working mainly remotely with hybrid office days (Warrington) you will be responsible for providing an efficient and effective IT service to all areas of the business, providing support for IT hardware and software, taking responsibility for support tickets raised by our end users, and performing tasks that contribute to the roll out of new client sites. Key responsibilities: Provide remote, home based and office-based 1st line support for all users and external clients, such as password resets, printer mapping and software / hardware related queries. Troubleshoot, diagnose, and resolve technical issues Provide 1st line fixes in areas such as Microsoft 365, Outlook, user permissions, licensing, and drive mappings, multi factor authentication support for remote users Pro-actively pick up and progress tickets from the ITSM tool, or progress tickets assigned to you by the Service Manager. Ensure tickets are maintained with regular updates and detailed resolutions Technical knowledge: A good understanding of how computers and networks work, and experience with IT hardware, servers, Office 365, and Windows Troubleshooting: The ability to diagnose and solve problems, such as malfunctioning devices or corrupted systems Communication: The ability to convey information to non-technical users, both orally and in writing Organisation: The ability to prioritize workloads, meet deadlines, and manage tickets efficiently Customer focus: The ability to understand customer needs and deliver high-quality support Teamwork: The ability to work independently and collaborate with others Adaptability: A willingness to learn and adapt to recent technologies Desirable: ITIL v4 Foundation CompTIA A+ Any other relevant IT related qualifications. This is a great opportunity to work for a leading organisation, the role is inside IR35 and contract duration 9 months+. Send your cv for immediate consideration.
Job Role: IT Analyst Location: Mansfield Salary: Depending on Experience A leading organisation undergoing a major digital transformation is looking for a Senior Service Desk Analyst to join their IT function in a critical support and leadership capacity. This is a fantastic opportunity for someone with strong 1st/2nd line experience who's ready to take the next step in their career, with real scope to progress into team leadership. The Role: Working from the head office in Mansfield, you'll provide day-to-day IT support across the organisation, ensuring users receive excellent technical assistance via phone, email, and in person. You'll also act as a deputy to the IT Service Desk Team Leader, helping manage workflows, supporting junior team members, and stepping up during periods of absence. You'll be involved in everything from troubleshooting and hardware/software setup to infrastructure support, Microsoft 365 administration, networking, and project delivery. Key Responsibilities: Provide exceptional 1st and 2nd line support for internal users. Act as escalation point for complex technical issues. Administer Microsoft 365, Windows environments, AD, VMware, and more. Support network infrastructure (e.g. SDWAN, DNS/DHCP, VPN, VLANs). Assist with IT projects and planned infrastructure improvements. Maintain ITSM ticket logs and system documentation. Participate in weekend/on-call patching rota (paid at enhanced rates). Promote best practices in IT security, availability, and system performance. What We're Looking For: Proven IT support experience (1st and 2nd line). Good working knowledge of Microsoft 365, Windows 10/11, AD, and network technologies. Strong troubleshooting skills with a calm, solutions-focused mindset. Previous experience mentoring or guiding junior team members. ITIL Foundation certification (desirable but not essential). Excellent communication and customer service skills. Full UK driving licence and access to a vehicle (occasional site visits). Working Hours: 35 hours per week, Monday to Friday (shifts between 8:00-16:00 and 10:00-18:00). Includes a Saturday support rota paid at 1.5x and monthly weekend patching paid at 2x. What's On Offer: Competitive salary and generous pension (up to 10% matched) Hybrid/flexible working model Private healthcare (Aviva) Mental health and wellbeing resources 2 paid volunteering days per year Electric car & cycle to work schemes Birthday leave, menopause/carers leave CPD-accredited environment with real career growth potential Why Apply? This is more than just an IT support role - it's your chance to be part of an ambitious transformation and future-focused tech roadmap. You'll work in a collaborative environment where your input is valued, your development supported, and your career path clearly laid out. Interested? Apply now In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
10/07/2025
Full time
Job Role: IT Analyst Location: Mansfield Salary: Depending on Experience A leading organisation undergoing a major digital transformation is looking for a Senior Service Desk Analyst to join their IT function in a critical support and leadership capacity. This is a fantastic opportunity for someone with strong 1st/2nd line experience who's ready to take the next step in their career, with real scope to progress into team leadership. The Role: Working from the head office in Mansfield, you'll provide day-to-day IT support across the organisation, ensuring users receive excellent technical assistance via phone, email, and in person. You'll also act as a deputy to the IT Service Desk Team Leader, helping manage workflows, supporting junior team members, and stepping up during periods of absence. You'll be involved in everything from troubleshooting and hardware/software setup to infrastructure support, Microsoft 365 administration, networking, and project delivery. Key Responsibilities: Provide exceptional 1st and 2nd line support for internal users. Act as escalation point for complex technical issues. Administer Microsoft 365, Windows environments, AD, VMware, and more. Support network infrastructure (e.g. SDWAN, DNS/DHCP, VPN, VLANs). Assist with IT projects and planned infrastructure improvements. Maintain ITSM ticket logs and system documentation. Participate in weekend/on-call patching rota (paid at enhanced rates). Promote best practices in IT security, availability, and system performance. What We're Looking For: Proven IT support experience (1st and 2nd line). Good working knowledge of Microsoft 365, Windows 10/11, AD, and network technologies. Strong troubleshooting skills with a calm, solutions-focused mindset. Previous experience mentoring or guiding junior team members. ITIL Foundation certification (desirable but not essential). Excellent communication and customer service skills. Full UK driving licence and access to a vehicle (occasional site visits). Working Hours: 35 hours per week, Monday to Friday (shifts between 8:00-16:00 and 10:00-18:00). Includes a Saturday support rota paid at 1.5x and monthly weekend patching paid at 2x. What's On Offer: Competitive salary and generous pension (up to 10% matched) Hybrid/flexible working model Private healthcare (Aviva) Mental health and wellbeing resources 2 paid volunteering days per year Electric car & cycle to work schemes Birthday leave, menopause/carers leave CPD-accredited environment with real career growth potential Why Apply? This is more than just an IT support role - it's your chance to be part of an ambitious transformation and future-focused tech roadmap. You'll work in a collaborative environment where your input is valued, your development supported, and your career path clearly laid out. Interested? Apply now In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
Service Desk Analyst - 30,000 per annum - Leeds Principal IT are working with an industry leading and award-winning logistics company that are looking for a service desk analyst to join their team. In this role you will play a vital part in supporting their future strategy. They are looking for someone who is passionate about continuous professional development and has an innovative approach to incorporating new technologies into their operations. The successful candidate will become an integral part of the forward-thinking IT team, undertaking certified and on premise training covering numerous systems and software. The ideal candidate will have extensive knowledge covering all points below and has worked in a 1st/2nd line position for at least 2 years. Key Responsibilities: Providing support to internal staff via Service Desk portal & telephone. Accurate logging of incidents and service requests in the IT Service Management system. Diagnosing and resolving technical issues using remote support tools. Troubleshoot workstation, laptop, mobile phone, and printer issues. Providing clear communication on the status of requests to the requester. Ensuring the Service Desk tickets are continually up to date and being actively monitored and progressed through the system. Escalating incidents and service requests to management or third-party suppliers to ensure service level agreements (SLAs) are met. Escalating issues that may impact service delivery to management. Building new laptop and desktop workstations. Desk deployments and moves. Executing the employee joiner, leaver, and transfers processes. Identifying required software updates and coordinating the packaging, testing and deployment of updates. Writing and updating technical and process documentation. Requirements: Strong knowledge of Microsoft based operating systems. Networking Experience (LAN, WAN, Wi-Fi) desirable. Experience troubleshooting Microsoft Office. Remote Access tools such as TeamViewer. Good understanding of PC hardware and software set-up and configuration Knowledge of HP Printers. Warehouse experience or WMS support knowledge (Red Prairie, JDA, Blue Yonder dispatcher) desirable but not essential. How to Apply : If you are interested in hearing more about this service desk analyst vacancy or interested in applying for the role please email me at or contact Principal IT Directly on LinkedIn INDGH
10/07/2025
Full time
Service Desk Analyst - 30,000 per annum - Leeds Principal IT are working with an industry leading and award-winning logistics company that are looking for a service desk analyst to join their team. In this role you will play a vital part in supporting their future strategy. They are looking for someone who is passionate about continuous professional development and has an innovative approach to incorporating new technologies into their operations. The successful candidate will become an integral part of the forward-thinking IT team, undertaking certified and on premise training covering numerous systems and software. The ideal candidate will have extensive knowledge covering all points below and has worked in a 1st/2nd line position for at least 2 years. Key Responsibilities: Providing support to internal staff via Service Desk portal & telephone. Accurate logging of incidents and service requests in the IT Service Management system. Diagnosing and resolving technical issues using remote support tools. Troubleshoot workstation, laptop, mobile phone, and printer issues. Providing clear communication on the status of requests to the requester. Ensuring the Service Desk tickets are continually up to date and being actively monitored and progressed through the system. Escalating incidents and service requests to management or third-party suppliers to ensure service level agreements (SLAs) are met. Escalating issues that may impact service delivery to management. Building new laptop and desktop workstations. Desk deployments and moves. Executing the employee joiner, leaver, and transfers processes. Identifying required software updates and coordinating the packaging, testing and deployment of updates. Writing and updating technical and process documentation. Requirements: Strong knowledge of Microsoft based operating systems. Networking Experience (LAN, WAN, Wi-Fi) desirable. Experience troubleshooting Microsoft Office. Remote Access tools such as TeamViewer. Good understanding of PC hardware and software set-up and configuration Knowledge of HP Printers. Warehouse experience or WMS support knowledge (Red Prairie, JDA, Blue Yonder dispatcher) desirable but not essential. How to Apply : If you are interested in hearing more about this service desk analyst vacancy or interested in applying for the role please email me at or contact Principal IT Directly on LinkedIn INDGH
Job Description: We are seeking a skilled Murex Business Analyst to join our dynamic team supporting the Murex UaaS (Upgrade-as-a-Service) platform. This role will suit someone with a strong understanding of financial products, market data, and Murex configuration, ideally within a banking or trading environment. Key Responsibilities: Work closely with Front Office and Risk teams to configure simulation views, dynamic tables, PLVA, RM , and other Murex reporting components. Manage product definitions and ensure accurate setup of insertions/events in Murex. Investigate and resolve functional/system incidents and discrepancies . Maintain and configure static data, market data , and GOM settings including user permissions and FO desk setups. Collaborate in an Agile (Kanban) environment, participating in daily stand-ups, sprint reviews, and backlog grooming. (Desirable) Support enhancements and queries related to the MRB (Murex Risk Base) module. Key Skills & Experience: Proven experience as a Murex Business Analyst, preferably in a capital markets or investment banking environment. Strong knowledge of financial instruments, P&L, sensitivities, risk, and trade lifecycle. Hands-on expertise in Murex configuration (simulation views, reports, static/market data, FO desk setup). Analytical mindset with the ability to troubleshoot and resolve complex issues. Experience working in Agile / Kanban methodology. (Nice to have) Familiarity with the MRB module in Murex.
10/07/2025
Full time
Job Description: We are seeking a skilled Murex Business Analyst to join our dynamic team supporting the Murex UaaS (Upgrade-as-a-Service) platform. This role will suit someone with a strong understanding of financial products, market data, and Murex configuration, ideally within a banking or trading environment. Key Responsibilities: Work closely with Front Office and Risk teams to configure simulation views, dynamic tables, PLVA, RM , and other Murex reporting components. Manage product definitions and ensure accurate setup of insertions/events in Murex. Investigate and resolve functional/system incidents and discrepancies . Maintain and configure static data, market data , and GOM settings including user permissions and FO desk setups. Collaborate in an Agile (Kanban) environment, participating in daily stand-ups, sprint reviews, and backlog grooming. (Desirable) Support enhancements and queries related to the MRB (Murex Risk Base) module. Key Skills & Experience: Proven experience as a Murex Business Analyst, preferably in a capital markets or investment banking environment. Strong knowledge of financial instruments, P&L, sensitivities, risk, and trade lifecycle. Hands-on expertise in Murex configuration (simulation views, reports, static/market data, FO desk setup). Analytical mindset with the ability to troubleshoot and resolve complex issues. Experience working in Agile / Kanban methodology. (Nice to have) Familiarity with the MRB module in Murex.
Are you tech savvy and customer focused? Do you have good customer service and problem-solving ability? Want to work for a vibrant, market leading software company? If you are looking for a new challenge with a good progression pathway, please apply today and we'll be in touch! My Client are recruiting a service desk analyst to help their customers having technical difficulties with their HR software. You must be tech savvy and able to troubleshoot, whilst remaining customer focused. Their clients are at the heart of the business, they want to deliver the best service they can and give every customer the best experience! Main Responsibilities Answer all inbound support queries to the service desk within SLA. Provide a response to all inbound email queries within SLA. Troubleshoot technical queries to identify the type of query raised and provide first time resolution to basic questions and training needs. Gather information from the client, investigating any complex technical issues and raise with second line support. Take ownership of any technical queries and keep regular contact with client ensuring any fixes are communicated to the client. Keep salesforce up to date ensuring all calls are logged as cases against the correct account Provide one to one training as and when required based on client's needs. Escalate any complaints which cannot be resolved at 1st touch to team leader/manager Contribute to the business goal of migrating all HRonline users to the new platform Ensure Service Level Agreement adherence at all time Meet and exceed Key Performance Indicators The above is not an exhaustive list of responsibilities and you may be expected to undertake additional tasks to support the Service Team and business needs. What you will get in return Profit share scheme Day off on your birthday Perkbox discounts Access to Employee Assistance Programme 25 days' holiday, plus bank holidays. Pension Plan and Life Insurance. Company incentives, access to discount schemes. Free On-site gym Holidays increase after 2 and 5 years' service. Social sessions on the last Friday of the month with free food and drink - we call this 'Fun Friday'! Opportunity to expand your knowledge from an experienced, friendly team and progression Modern working environment in Manchester City Centre INDMANJ
10/07/2025
Full time
Are you tech savvy and customer focused? Do you have good customer service and problem-solving ability? Want to work for a vibrant, market leading software company? If you are looking for a new challenge with a good progression pathway, please apply today and we'll be in touch! My Client are recruiting a service desk analyst to help their customers having technical difficulties with their HR software. You must be tech savvy and able to troubleshoot, whilst remaining customer focused. Their clients are at the heart of the business, they want to deliver the best service they can and give every customer the best experience! Main Responsibilities Answer all inbound support queries to the service desk within SLA. Provide a response to all inbound email queries within SLA. Troubleshoot technical queries to identify the type of query raised and provide first time resolution to basic questions and training needs. Gather information from the client, investigating any complex technical issues and raise with second line support. Take ownership of any technical queries and keep regular contact with client ensuring any fixes are communicated to the client. Keep salesforce up to date ensuring all calls are logged as cases against the correct account Provide one to one training as and when required based on client's needs. Escalate any complaints which cannot be resolved at 1st touch to team leader/manager Contribute to the business goal of migrating all HRonline users to the new platform Ensure Service Level Agreement adherence at all time Meet and exceed Key Performance Indicators The above is not an exhaustive list of responsibilities and you may be expected to undertake additional tasks to support the Service Team and business needs. What you will get in return Profit share scheme Day off on your birthday Perkbox discounts Access to Employee Assistance Programme 25 days' holiday, plus bank holidays. Pension Plan and Life Insurance. Company incentives, access to discount schemes. Free On-site gym Holidays increase after 2 and 5 years' service. Social sessions on the last Friday of the month with free food and drink - we call this 'Fun Friday'! Opportunity to expand your knowledge from an experienced, friendly team and progression Modern working environment in Manchester City Centre INDMANJ
IT Technical Support Analyst Norwich 3 Months + UMBRELLA ONLY Job Purpose: The post holder will work in the IT Technical Support Team, providing second and third line support to the Trust's users. They will be responsible for ensuring the optimum use of the Trust's IT systems including managing capacity, proactively monitoring error conditions and alerts and ensuring that all of the Trust policies and procedures relating to security and best practice are adhered to. To support the delivery of a high quality, safe and compassionate healthcare service, all staff are expected to act as a role model to others in all aspects of their work and consistently demonstrate NNUH's 'PRIDE' values of People focused, Respect, Integrity, Dedication and Excellence. Overview of Essential Responsibilities: Provides advice and guidance on technical matters, supervise the other Technical Support Analysts Is able to analyse, diagnose, design, plan, execute and evaluate work to time, cost and quality targets, exhibiting thorough familiarity with available methods, procedures, tools, equipment and standards associated with own area of specialisation and making correct choices from alternatives Management of onsite backup and restoration procedures including creation, scheduling, maintaining, and issue resolution using the appropriate software tools and techniques. This also includes media management, rotation and archiving. Also the checking and escalation of scripted backup activities on the Oracle, and AIX systems Management and analysis of systems capacities and performance using agreed procedures and tools OS builds/rebuilds for Windows 7/10 and Windows 2003-16 Server; this includes specific applications, network and user configuration Configuration and implementation of Anti-Virus technologies for all servers/PCs within the Trust IT and related network and systems using agreed tools, procedures and software Provide third line technical support for the onsite helpdesk Onsite management of Citrix Service Farm Works with others, including user representatives, facilities managers and contractors, to plan, schedule and supervise all maintenance and installation work associated with the system. Ensures that procedures are followed, particularly those relating to safety, AV procedures and security Provides verbal and written technical reports to specialists on aspects of system status. Provides non-technical reports to users and managers Manages the response to enquiries by users, specialists and others, prioritising as necessary, and dealing with the full range of problems, only escalating those which need specialist or management attention Works with system architects, designers and contractors to plan and implement major configuration changes and upgrades. Conducts investigations on system performance and makes proposals for involvement. Provides advice and assistance to specialists and other system or service providers Ensures that requests for support are properly logged, assigned and responded to in a timely manner and according to agreed standards and procedures. Ensures users and other interested parties are kept informed of progress and that corrective action is taken to avoid or minimise delays Provides advice and guidance to less experienced colleagues as required Liaises with systems development staff or software suppliers on the development of system enhancements to overcome known problems or further fulfil user requirements All profiles will be reviewed against the required skills and experience. Due to the high number of applications we will only be able to respond to successful applicants in the first instance. We thank you for your interest and the time taken to apply!
10/07/2025
Contractor
IT Technical Support Analyst Norwich 3 Months + UMBRELLA ONLY Job Purpose: The post holder will work in the IT Technical Support Team, providing second and third line support to the Trust's users. They will be responsible for ensuring the optimum use of the Trust's IT systems including managing capacity, proactively monitoring error conditions and alerts and ensuring that all of the Trust policies and procedures relating to security and best practice are adhered to. To support the delivery of a high quality, safe and compassionate healthcare service, all staff are expected to act as a role model to others in all aspects of their work and consistently demonstrate NNUH's 'PRIDE' values of People focused, Respect, Integrity, Dedication and Excellence. Overview of Essential Responsibilities: Provides advice and guidance on technical matters, supervise the other Technical Support Analysts Is able to analyse, diagnose, design, plan, execute and evaluate work to time, cost and quality targets, exhibiting thorough familiarity with available methods, procedures, tools, equipment and standards associated with own area of specialisation and making correct choices from alternatives Management of onsite backup and restoration procedures including creation, scheduling, maintaining, and issue resolution using the appropriate software tools and techniques. This also includes media management, rotation and archiving. Also the checking and escalation of scripted backup activities on the Oracle, and AIX systems Management and analysis of systems capacities and performance using agreed procedures and tools OS builds/rebuilds for Windows 7/10 and Windows 2003-16 Server; this includes specific applications, network and user configuration Configuration and implementation of Anti-Virus technologies for all servers/PCs within the Trust IT and related network and systems using agreed tools, procedures and software Provide third line technical support for the onsite helpdesk Onsite management of Citrix Service Farm Works with others, including user representatives, facilities managers and contractors, to plan, schedule and supervise all maintenance and installation work associated with the system. Ensures that procedures are followed, particularly those relating to safety, AV procedures and security Provides verbal and written technical reports to specialists on aspects of system status. Provides non-technical reports to users and managers Manages the response to enquiries by users, specialists and others, prioritising as necessary, and dealing with the full range of problems, only escalating those which need specialist or management attention Works with system architects, designers and contractors to plan and implement major configuration changes and upgrades. Conducts investigations on system performance and makes proposals for involvement. Provides advice and assistance to specialists and other system or service providers Ensures that requests for support are properly logged, assigned and responded to in a timely manner and according to agreed standards and procedures. Ensures users and other interested parties are kept informed of progress and that corrective action is taken to avoid or minimise delays Provides advice and guidance to less experienced colleagues as required Liaises with systems development staff or software suppliers on the development of system enhancements to overcome known problems or further fulfil user requirements All profiles will be reviewed against the required skills and experience. Due to the high number of applications we will only be able to respond to successful applicants in the first instance. We thank you for your interest and the time taken to apply!
One of my local government clients are currently recruiting an experienced ICT Service Desk Analyst on a temporary basis. This is a 3-month minimum contract with the possibility of the role being extended further to work Monday to Friday 8:00am to 5:00pm. Hybrid working role were, however, you will be required to attend the office 2/3 times a week Ovevriew: Working on Norfolk Constabulary and Suffolk Constabulary's busy ICT Service desk. Taking telephone calls, live chats and dealing with in coming self-service portal requests. We are looking for a motivated individual driven to take a large number of calls/chats and in-between actively deal with Self Service Portal requests. If you are interested in this vacancy, please send your CV to Jahker Miah from Coyle Personnel Ltd.
10/07/2025
Contractor
One of my local government clients are currently recruiting an experienced ICT Service Desk Analyst on a temporary basis. This is a 3-month minimum contract with the possibility of the role being extended further to work Monday to Friday 8:00am to 5:00pm. Hybrid working role were, however, you will be required to attend the office 2/3 times a week Ovevriew: Working on Norfolk Constabulary and Suffolk Constabulary's busy ICT Service desk. Taking telephone calls, live chats and dealing with in coming self-service portal requests. We are looking for a motivated individual driven to take a large number of calls/chats and in-between actively deal with Self Service Portal requests. If you are interested in this vacancy, please send your CV to Jahker Miah from Coyle Personnel Ltd.
2nd Line Support Analyst West Brom, Birmingham (3 days office, 2 days WFH) Flexible working (Mon-Fri) Are you a talented and motivated IT professional? Committed to developing your career in IT? If you think excellent communication skills and a genuine desire and commitment to help are just as important as fixing stuff , then we want you to contact us about joining our Service Desk team in West Bromich, and further building your career in IT. This is a career opportunity, not just a job. Building your career is what we do, join our team and we will use your combination of technical knowledge and great communication skills to log, manage and resolve client issues, get to know, and understand your clients, deliver excellence to them alongside your team and watch your career in IT take off. Requirements The ideal candidate will have a track record in 2nd Line support. Technical qualifications are desirable but not essential as we provide the opportunity to gain the necessary accreditations. Strong Microsoft 365 and Azure administration and troubleshooting skills The ability to resolve backup and antivirus issues. You will be confident in getting to grips with a varied client base, each with its own challenges and priorities. You will have excellent written & verbal communication skills, giving you the ability to communicate with both technical and non-technical audiences effectively. You must have a genuine interest in technology and a passion for learning new skills.
10/07/2025
Full time
2nd Line Support Analyst West Brom, Birmingham (3 days office, 2 days WFH) Flexible working (Mon-Fri) Are you a talented and motivated IT professional? Committed to developing your career in IT? If you think excellent communication skills and a genuine desire and commitment to help are just as important as fixing stuff , then we want you to contact us about joining our Service Desk team in West Bromich, and further building your career in IT. This is a career opportunity, not just a job. Building your career is what we do, join our team and we will use your combination of technical knowledge and great communication skills to log, manage and resolve client issues, get to know, and understand your clients, deliver excellence to them alongside your team and watch your career in IT take off. Requirements The ideal candidate will have a track record in 2nd Line support. Technical qualifications are desirable but not essential as we provide the opportunity to gain the necessary accreditations. Strong Microsoft 365 and Azure administration and troubleshooting skills The ability to resolve backup and antivirus issues. You will be confident in getting to grips with a varied client base, each with its own challenges and priorities. You will have excellent written & verbal communication skills, giving you the ability to communicate with both technical and non-technical audiences effectively. You must have a genuine interest in technology and a passion for learning new skills.
Job Title: Junior IT Support Analyst Location: Liverpool, UK Industry: Medical Salary: 26-27k per annum (DOE) We are seeking a proactive IT Support Analyst to join our dynamic team at a leading pharmaceutical company based in Liverpool. The successful candidate will play a critical role in supporting and maintaining IT systems, ensuring business continuity, and delivering excellent user support in a highly regulated environment. Key Responsibilities: Provide 1st line technical support for all IT-related incidents and service requests across the business. Troubleshoot and resolve issues related to hardware, software, networks, and enterprise applications Customer Service experience Manage user accounts, permissions, and access rights in Active Directory, Microsoft 365, and other platforms. Install, configure, and maintain desktops, laptops, printers, and mobile devices. Escalate complex issues to senior IT staff or third-party vendors as required. Monitor IT infrastructure health and respond proactively to system alerts. Document support activities, solutions, and knowledge articles using the ITSM system. Support data backup processes and assist with disaster recovery planning. Key Requirements: Proven experience in an IT support or helpdesk role Strong knowledge of Windows OS, Microsoft 365, Active Directory, and common business applications. Familiarity with networking concepts (DNS, DHCP, VPN, etc.) and remote desktop tools. 2 1 degree of above (Essential) In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
10/07/2025
Full time
Job Title: Junior IT Support Analyst Location: Liverpool, UK Industry: Medical Salary: 26-27k per annum (DOE) We are seeking a proactive IT Support Analyst to join our dynamic team at a leading pharmaceutical company based in Liverpool. The successful candidate will play a critical role in supporting and maintaining IT systems, ensuring business continuity, and delivering excellent user support in a highly regulated environment. Key Responsibilities: Provide 1st line technical support for all IT-related incidents and service requests across the business. Troubleshoot and resolve issues related to hardware, software, networks, and enterprise applications Customer Service experience Manage user accounts, permissions, and access rights in Active Directory, Microsoft 365, and other platforms. Install, configure, and maintain desktops, laptops, printers, and mobile devices. Escalate complex issues to senior IT staff or third-party vendors as required. Monitor IT infrastructure health and respond proactively to system alerts. Document support activities, solutions, and knowledge articles using the ITSM system. Support data backup processes and assist with disaster recovery planning. Key Requirements: Proven experience in an IT support or helpdesk role Strong knowledge of Windows OS, Microsoft 365, Active Directory, and common business applications. Familiarity with networking concepts (DNS, DHCP, VPN, etc.) and remote desktop tools. 2 1 degree of above (Essential) In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
Technical Support Analyst Band 6 (Equivalent) £37,338 £44,962 pro rata Location: Norfolk and Norwich University Hospital (NNUH) Contract: Temporary 3 months initially (with potential to extend) Hours: Full-time, 37.5 hours per week (Mon Fri) Employer: gap personnel (acting on behalf of the NHS) Job Summary An exciting opportunity has arisen for an experienced Technical Support Analyst to join the IT Technical Support Team at Norfolk and Norwich University Hospital (NNUH). This is a key role providing second and third-line support to end users, helping maintain critical infrastructure systems and ensuring the Trust s IT services operate at optimum performance. You will be expected to deliver high-quality support and contribute to a culture of excellence, aligned with NNUH s PRIDE values People Focused, Respect, Integrity, Dedication, and Excellence. Main Duties and Responsibilities Provide 2nd and 3rd line support for IT systems and services Manage and maintain Windows Server and Desktop environments Monitor system performance, backup procedures, and capacity planning Support Citrix, Oracle databases, and security configurations Lead or support infrastructure upgrades and installations Ensure compliance with IT policies, NHS security standards, and service level agreements Communicate effectively with clinical and non-clinical users Mentor junior team members and contribute to continuous service improvement Participate in on-call rota and project-based assignments as required Skills and Experience Required Essential Qualifications: Relevant IT degree or equivalent professional qualification MCP or MCSE (Windows Server ) HND/HNC in a relevant discipline Essential Experience: Supporting Microsoft Server environments, desktop systems, and networking technologies (LAN, TCP/IP) Managing SQL Server, Web Server products, and antivirus/security patching Experience with multi-user database systems (e.g. ICE) Technical documentation and training material preparation Familiarity with NHS IT systems and standards Key Skills: Strong problem-solving and analytical abilities Ability to work independently or as part of a team Excellent communication and interpersonal skills Adaptable and proactive approach to evolving IT challenges Committed to upholding the values of the NHS and delivering high-quality IT support How to Apply To apply for this role, please send your CV to (url removed) or contact us directly on (phone number removed) for more information. gap personnel group is committed to equality and fair recruitment, basing hiring decisions solely on suitability for the role. We are acting as an employment business on behalf of the NHS for this vacancy.
10/07/2025
Contractor
Technical Support Analyst Band 6 (Equivalent) £37,338 £44,962 pro rata Location: Norfolk and Norwich University Hospital (NNUH) Contract: Temporary 3 months initially (with potential to extend) Hours: Full-time, 37.5 hours per week (Mon Fri) Employer: gap personnel (acting on behalf of the NHS) Job Summary An exciting opportunity has arisen for an experienced Technical Support Analyst to join the IT Technical Support Team at Norfolk and Norwich University Hospital (NNUH). This is a key role providing second and third-line support to end users, helping maintain critical infrastructure systems and ensuring the Trust s IT services operate at optimum performance. You will be expected to deliver high-quality support and contribute to a culture of excellence, aligned with NNUH s PRIDE values People Focused, Respect, Integrity, Dedication, and Excellence. Main Duties and Responsibilities Provide 2nd and 3rd line support for IT systems and services Manage and maintain Windows Server and Desktop environments Monitor system performance, backup procedures, and capacity planning Support Citrix, Oracle databases, and security configurations Lead or support infrastructure upgrades and installations Ensure compliance with IT policies, NHS security standards, and service level agreements Communicate effectively with clinical and non-clinical users Mentor junior team members and contribute to continuous service improvement Participate in on-call rota and project-based assignments as required Skills and Experience Required Essential Qualifications: Relevant IT degree or equivalent professional qualification MCP or MCSE (Windows Server ) HND/HNC in a relevant discipline Essential Experience: Supporting Microsoft Server environments, desktop systems, and networking technologies (LAN, TCP/IP) Managing SQL Server, Web Server products, and antivirus/security patching Experience with multi-user database systems (e.g. ICE) Technical documentation and training material preparation Familiarity with NHS IT systems and standards Key Skills: Strong problem-solving and analytical abilities Ability to work independently or as part of a team Excellent communication and interpersonal skills Adaptable and proactive approach to evolving IT challenges Committed to upholding the values of the NHS and delivering high-quality IT support How to Apply To apply for this role, please send your CV to (url removed) or contact us directly on (phone number removed) for more information. gap personnel group is committed to equality and fair recruitment, basing hiring decisions solely on suitability for the role. We are acting as an employment business on behalf of the NHS for this vacancy.
An opportunity has arisen for a Service Desk Analyst (1st & 2nd Line Support) to join a national organisation that provides free and confidential support to individuals affected by crime or traumatic incidents. As a Service Desk Analyst, you will be delivering first-class technical support across 1st and 2nd line queries within a fast-paced, ITIL-aligned service desk team. This is a permanent role offering hybrid working options (2 days in office), a salary of £26,150 and benefits. You will be responsible for: Delivering 1st and some 2nd line IT support to users across the UK Logging, tracking, and resolving incidents through IT service management tools Administering Active Directory and Azure EntraID (formerly Azure AD) Installing, configuring, and troubleshooting hardware such as laptops, desktops, printers, and scanners Supporting network connectivity and infrastructure including LAN, WAN, VPNs, and firewalls Maintaining security tools and protocols (antivirus, firewalls, browser security, etc.) Assisting with VoIP systems, particularly Zoom Workplace Providing guidance and troubleshooting on bespoke applications and internal CRM tools Confident multitasker with the ability to manage around 35 - 40 support tickets daily What we are looking for: Previously worked as a Service Desk Analyst, IT Support Analyst, 1st Line Technician, 2nd Line Technician, IT Support Technician, Service Desk Technician, IT Technician, IT Engineer, Technical Support Analyst, Technical Support Engineer or in a similar role. Previous experience in a 1st / 2nd line support role Proficiency with Microsoft technologies including Active Directory, Windows 10/11, Office 2016/O365 Familiarity with network infrastructure and basic support across LAN/WAN/VPN setups Experience using ITSM ticketing tools in an enterprise or high-volume environment Working within ITIL principles and contributing to continual service improvement Knowledge of desktop security tools including antivirus and site certificates Eligibility for SC and NPPV3 Police Vetting Must have UK residency for at least 5 years What s on offer: Competitive Salary 25 days holiday (pro rata) plus bank holidays Pension scheme Life assurance Flexible hybrid working model Season ticket loans Cycle-to-work scheme This is a great opportunity for a Service Desk Analyst to join a meaningful organisation and further your IT support career. Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please contact us. Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003.
09/07/2025
Full time
An opportunity has arisen for a Service Desk Analyst (1st & 2nd Line Support) to join a national organisation that provides free and confidential support to individuals affected by crime or traumatic incidents. As a Service Desk Analyst, you will be delivering first-class technical support across 1st and 2nd line queries within a fast-paced, ITIL-aligned service desk team. This is a permanent role offering hybrid working options (2 days in office), a salary of £26,150 and benefits. You will be responsible for: Delivering 1st and some 2nd line IT support to users across the UK Logging, tracking, and resolving incidents through IT service management tools Administering Active Directory and Azure EntraID (formerly Azure AD) Installing, configuring, and troubleshooting hardware such as laptops, desktops, printers, and scanners Supporting network connectivity and infrastructure including LAN, WAN, VPNs, and firewalls Maintaining security tools and protocols (antivirus, firewalls, browser security, etc.) Assisting with VoIP systems, particularly Zoom Workplace Providing guidance and troubleshooting on bespoke applications and internal CRM tools Confident multitasker with the ability to manage around 35 - 40 support tickets daily What we are looking for: Previously worked as a Service Desk Analyst, IT Support Analyst, 1st Line Technician, 2nd Line Technician, IT Support Technician, Service Desk Technician, IT Technician, IT Engineer, Technical Support Analyst, Technical Support Engineer or in a similar role. Previous experience in a 1st / 2nd line support role Proficiency with Microsoft technologies including Active Directory, Windows 10/11, Office 2016/O365 Familiarity with network infrastructure and basic support across LAN/WAN/VPN setups Experience using ITSM ticketing tools in an enterprise or high-volume environment Working within ITIL principles and contributing to continual service improvement Knowledge of desktop security tools including antivirus and site certificates Eligibility for SC and NPPV3 Police Vetting Must have UK residency for at least 5 years What s on offer: Competitive Salary 25 days holiday (pro rata) plus bank holidays Pension scheme Life assurance Flexible hybrid working model Season ticket loans Cycle-to-work scheme This is a great opportunity for a Service Desk Analyst to join a meaningful organisation and further your IT support career. Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please contact us. Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003.
Description We are looking for an experienced Level 2 Support Engineer to join our organisation based at our offices in West Malling, Kent, working within the Enterprise Co-Managed Services team in a fast-paced IT Managed Services environment. This opportunity offers a learning path into the world of DevOps and Infrastructure as Code (IaC), working with one of our senior architects on the management and maintenance of Azure platform services. The successful candidate will have at least 3+ years' experience working in a customer facing service desk environment, ideally within an outsourced/managed service organisation. They will possess a robust engineering-mindset and be deeply interested in learning as well as training junior teammates. Key Accountabilities Acting as Technical Lead for the team for all current and new supported products. Analysing, troubleshooting, and resolving endpoint, server, application and network issues. Acting as a point of escalation from Level 1 Support Analysts Provide in-depth training and mentoring of team members. Providing support to many different end-customers, ensuring timely resolution of incidents, and great customer satisfaction. Managing infrastructure within Azure. Analysing, troubleshooting, and resolving end user customer issues for Microsoft 365, MaaS360, McAfee, Sophos & Microsoft Teams Calling. Liaising with various 3rd party vendors to coordinate incident resolution. Update documentation for the Knowledge Base (IT Glue). Completing project tasks. Skills & Experience Must have 3+ years' experience working in a customer-facing service desk support role, ideally an MSP. Must hold or have desire to hold Microsoft Intermediate/Expert Level certifications. Good knowledge of PowerShell scripting with a desire to develop this further. Knowledge of / desire to learn Bicep and DevOps methodologies. In-depth knowledge of Microsoft Cloud Technologies. Excellent communication skills, both written and verbal. Understanding of cyber security concepts and solutions. Knowledge of Azure, Intune, SCCM, Active Directory, Microsoft Teams Phone, MaaS360, is desirable. Have used remote management and monitoring tools. Intermediate knowledge of network technologies (TCP/IP, DNS, DHCP etc.) Be able to create and maintain operational support documentation. Location/Travel Full time office based at our offices in Kings Hill, West Malling, ME19 4AE. Hours 37.5 hours per week + On-Call Cover Allowance (on rotation across the team). Benefits We are committed to creating great jobs for great people, and provide: Funded Training and Development - Our people s personal development is extremely important to us. Fully-paid technical courses, training and exams are available, related to your individual roles. We re also open to hearing about what you would like to learn about so that we can provide what you need to develop. Flexibility - We strive to be a great place to work, providing flexible work hours, great holiday entitlement and paid parental leave. 25 days paid annual leave plus additional long service leave. Quarterly Bonus - We operate a discretionary quarterly bonus scheme based on individual, team and company performance. Subsidised Gym Membership - Stay active with our subsidised gym membership, part of our commitment to your wellbeing. Social Club - We hold a monthly social events such as axe-throwing, bowling, go-karting and immersive gaming organised by our team. Great Office Culture - Modern offices with great facilities, including drinks fridge, coffee machine, snacks and fruit. Gaming console for breaks and competitions. About Virtuoso Virtuoso is an award-winning IT service provider, supporting ambitious businesses globally since 2011. We are a technology-driven business, strengthened by our culture and commitment to serving customers. Businesses work with us because we take the complex and make it simple. We help customers harness the power of the Microsoft Cloud. Our managed technology services get the right balance of cloud platforms and traditional IT working together for them. From strategy and design, to delivery and support, our team of technical experts work 24/7, 365 days a year, empowering businesses with the cloud advantage.
09/07/2025
Full time
Description We are looking for an experienced Level 2 Support Engineer to join our organisation based at our offices in West Malling, Kent, working within the Enterprise Co-Managed Services team in a fast-paced IT Managed Services environment. This opportunity offers a learning path into the world of DevOps and Infrastructure as Code (IaC), working with one of our senior architects on the management and maintenance of Azure platform services. The successful candidate will have at least 3+ years' experience working in a customer facing service desk environment, ideally within an outsourced/managed service organisation. They will possess a robust engineering-mindset and be deeply interested in learning as well as training junior teammates. Key Accountabilities Acting as Technical Lead for the team for all current and new supported products. Analysing, troubleshooting, and resolving endpoint, server, application and network issues. Acting as a point of escalation from Level 1 Support Analysts Provide in-depth training and mentoring of team members. Providing support to many different end-customers, ensuring timely resolution of incidents, and great customer satisfaction. Managing infrastructure within Azure. Analysing, troubleshooting, and resolving end user customer issues for Microsoft 365, MaaS360, McAfee, Sophos & Microsoft Teams Calling. Liaising with various 3rd party vendors to coordinate incident resolution. Update documentation for the Knowledge Base (IT Glue). Completing project tasks. Skills & Experience Must have 3+ years' experience working in a customer-facing service desk support role, ideally an MSP. Must hold or have desire to hold Microsoft Intermediate/Expert Level certifications. Good knowledge of PowerShell scripting with a desire to develop this further. Knowledge of / desire to learn Bicep and DevOps methodologies. In-depth knowledge of Microsoft Cloud Technologies. Excellent communication skills, both written and verbal. Understanding of cyber security concepts and solutions. Knowledge of Azure, Intune, SCCM, Active Directory, Microsoft Teams Phone, MaaS360, is desirable. Have used remote management and monitoring tools. Intermediate knowledge of network technologies (TCP/IP, DNS, DHCP etc.) Be able to create and maintain operational support documentation. Location/Travel Full time office based at our offices in Kings Hill, West Malling, ME19 4AE. Hours 37.5 hours per week + On-Call Cover Allowance (on rotation across the team). Benefits We are committed to creating great jobs for great people, and provide: Funded Training and Development - Our people s personal development is extremely important to us. Fully-paid technical courses, training and exams are available, related to your individual roles. We re also open to hearing about what you would like to learn about so that we can provide what you need to develop. Flexibility - We strive to be a great place to work, providing flexible work hours, great holiday entitlement and paid parental leave. 25 days paid annual leave plus additional long service leave. Quarterly Bonus - We operate a discretionary quarterly bonus scheme based on individual, team and company performance. Subsidised Gym Membership - Stay active with our subsidised gym membership, part of our commitment to your wellbeing. Social Club - We hold a monthly social events such as axe-throwing, bowling, go-karting and immersive gaming organised by our team. Great Office Culture - Modern offices with great facilities, including drinks fridge, coffee machine, snacks and fruit. Gaming console for breaks and competitions. About Virtuoso Virtuoso is an award-winning IT service provider, supporting ambitious businesses globally since 2011. We are a technology-driven business, strengthened by our culture and commitment to serving customers. Businesses work with us because we take the complex and make it simple. We help customers harness the power of the Microsoft Cloud. Our managed technology services get the right balance of cloud platforms and traditional IT working together for them. From strategy and design, to delivery and support, our team of technical experts work 24/7, 365 days a year, empowering businesses with the cloud advantage.
Jobs - Frequently Asked Questions
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