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Thank you for your cv we have a second line support role office based near Stonebridge park station Please let me know asap if your interested thank you We are currently looking for a 2nd line support engineer to on-board and assist with both BAU support and project requirements. Looking for a support analyst who has varied technical support experience and has ideally had experience working in small to medium sized environments of approximately 800 users. Keen for candidates who have experience supporting Office365 and preferably O365 migration experience and Azure WVD environments. Please note that this position will be an office-based role but may require site visits to our other sites. Key Responsibilities: Provide comprehensive technical support and troubleshooting assistance for clients via phone, email, or remote desktop tools, specifically for Windows 10 & 11, Mac operating systems, hardware and Mobile devices. Investigate and resolve technical issues reported by staff such as Printing, VOIP etc, ensuring timely resolution to minimize downtime and maintain productivity. Assist in the installation, configuration, and maintenance of computer systems, servers, and network equipment for all sites. Collaborate closely with the 1st Line Support team to escalate and resolve complex issues effectively, ensuring seamless service delivery. Work in synergy with other team members to deliver efficient support services and enhance overall customer service satisfaction. Document all support activities and resolutions in our ticketing system to Maintain and create documentation for IT & Infrastructure, ensuring clarity and accessibility for ongoing support. Stay abreast of new technologies and industry developments to continuously improve support services and apply best practices. Ensure disaster recovery scheduling and processing for clients are maintained daily to safeguard critical data. Perform daily patching of servers, firmware updates, and uphold security compliance requirements to protect our Infrastructure environment. Investigate and deal with 3rd party providers in the event of an interruption to normal service. You will assist in advising IT purchases; ascertaining their requirements, researching suitable hardware or software options, and then seeking their approval to purchase and then install the equipment as required. You will assist in ensuring that all IT devices are suitably meet compliance, data security and matters relating to GDPR / Cyber Essentials. Responsibilities / Essential Skills Minimum of 3 years of experience as a 2nd Line Engineer, providing remote and onsite technical support. Strong troubleshooting skills and a solid understanding of IT systems and infrastructure. Proven experience in supporting Windows and Mac operating systems, with a foundational knowledge of network connectivity and protocols. Familiarity with Active Directory, Office 365, Intune and cloud-based services. Ability to work independently and effectively prioritize tasks in a remote setting. Experience with remote support tools such as TeamViewer, GoToAssist, or Remote Desktop Protocol (RDP). Sound knowledge of networking concepts, including TCP/IP, DHCP, DNS, WAN. Demonstrated understanding of router, switch, and access point configurations and diagnostics. Excellent customer service skills and a proven ability to build strong working relationships. Self-motivated with effective initiative and accountability to maintain the highest standards of support.

Location: Princes Risborough, Bucks Salary: £25,000 - £29,000 Contract type: Permanent/ Full time Hours: 8.30am - 5.00pm turn IT on are looking for an enthusiastic, self-motivated and talented 2nd line Support Consultant to join our Service Desk team based at our Princes Risborough office. As a 2nd Line Support Consultant, you will provide technical support to our school users remotely. Your role involves working within our escalation process, supporting 1st line team members, and ensuring timely resolution of tickets. You will be able to engage with the appropriate team members across turn IT on to work to resolve incidents. Responsibilities: • Provide second-line support for schools, deliver outstanding levels of customer service and support.• Liaise across 2nd/3rd line teams.• Support and mentor 1st line team by providing guidance and instruction on resolving technical queries.• Proactive response to ICT emergencies. Skills/Abilities: • Excellent communication skills both written and oral, ability to communicate with both technical and non-technical end users.• Proactive and motivated approach to customer service.• Logical and structured problem-solving skills.• Strong technical troubleshooting skills, able to work collaboratively with third parties to resolve software/hardware issues.• Flexible and adaptable• Friendly and approachable• Excellent team player• Able to work independently and good at planning and organizing own time effectively. Resolve ICT issues such as: • Server failures and system rebuilds• System backup and configuration including cloud and onsite• Management of Windows domain networks, DHCP, DNS, ADFS• Hyper-V configurations and troubleshooting• General issues with client devices - laptops, PCs etc.• Setup, configuration, and maintenance of cloud-based systems including Office 365 and Google Workspace The role is office based but hybrid working will be considered for the right applicant and is offered on a full-time basis. The Service Desk operates between 07:30 and 18:00 hrs. and there is the expectation for the applicant to work a shift within these hours. The successful candidate will be subject to an enhanced DBS check. In return, we are offering a salary between £25,000 - £29,000 negotiable for the right person, benefits include pension scheme, Benefits & Wellbeing Hub including an electric/hybrid car leasing scheme, cycle scheme, eye care voucher scheme, employee assistance programme, employee recognition platform and online retail discount vouchers. The Transforming Learning Group turn IT on, School ICT Services and SalamanderSoft, provides a comprehensive range of hands-on ICT and computing support, MIS support, GDPR services and consultancy and training. Between the three brands we provide services to over 5,000 schools across England and employ nearly 350 staff members. We put schools and their needs first, taking care of all their technological needs so that they can get on with teaching and learning. turn IT on is a friendly and supportive place to work where people feel trusted and respected, and we are proud of the diversity and flexibility that we have. turn IT on is committed to safeguarding and promoting the welfare of children and young people and expects all employees to share this commitment.'Happy to talk flexible working Your data matters' You may have experience in the following: Support Specialist, IT Support Engineer, Technical Support Analyst, IT Service Desk Analyst, Tier 2 Support Engineer, Second Line IT Support Technician, IT Support Consultant, Helpdesk Support Technician, Systems Support Analyst, and Application Support Specialist. REF-216600

L1 IT Systems Analyst Team LeadFull TimePermanentPortsmouth (5 days per week onsite in office)£30-33K basic + benefitsAre you an experienced IT Systems Team Lead looking for a new challenge?Do you have a background in IT Service desk, ITIL practices and ITSM platforms along with knowledge of Windows or Linux OS and app or database support & team leadership/management experience?Here at ARM we are recruiting for a full time permanent IT Systems Team Lead for a global IT services and consultancy client of ours.Our client:They're a leading business with a global reach that empowers local teams, and they undertake hugely exciting work that is genuinely changing the world. Their advanced portfolio of consulting, applications, business process, cloud, and infrastructure services will allow you to achieve great things by working with brilliant colleagues, and clients, on exciting projects.Responsible for: Providing team management to L1 technical system analysts. The TL will help deliver client services by utilisation of autonomic technology to help diagnose and remediate reactive customer requests via multiple channels such as ITSM platform / phone calls / chat and emails and proactive requests via monitoring solutions. Working closely with the wider members of the delivery team in the AI and Data practice will be a key element of the role to help deliver a world class service to the clients in the practice that are from a wide range of areas in the industry.Responsibilities:Team Management: Understand the strategic vision for the delivery of an optimal customer experience by utilising autonomics and up to L1 technology expertise within the team to fulfil proactive and reactive requests, and plan the long-term direction of the team. Provide team leadership, staffing mentorship and governance; produce and manage individual Performance Development Plans and carry out their regular review against individual and team objectives Responsible for the recruitment and line management of the team Identify training requirements, provide mentorship to the team and peers in Bell where needed Support the team with the development of technical skills needed through training courses and shadowing sessions Oversee the shift rota(s) ensuring appropriate level of support is always available Support the development of tools and processes that reduce/remove unnecessary tasks, maximise productivity and ensure SLAs/KPIs are met Ensure that changes to support, or to the tools used to provide support, are communicated effectively to the team Promote a culture of continuous improvement within the team. Ensure that both internal teams within Bell and customers have a positive experience with the team engagement.Service Management & Reporting: Manage the Ticket Quality process and utilise automation to ensure adherence to SLAs/KPIs providing feedback and identifying areas for improvement during 1:1s and team meetings for continuous service improvement and training Provide and utilise metrics to help maintain and improve performance, deliver efficiencies and customer satisfaction Liaise with Service Delivery Managers to ensure the highest level of customer service is being delivered Maintain an ongoing awareness of the customer base and the contractual service support and delivery entitlements Responsible for producing reports (both defined and ad hoc) in timeframes as required by the service Create and update all procedures, work instructions, Knowledge Base articles, technical resolutions & documentation Qualifications: Good verbal and written English communication Previous experience working in a NOC or 1st Line Support environment is desired, though training will be provided where necessary for the right candidate Demonstrable experience of delivering exceptional Customer Service Positive and enthusiastic team player Accurate and logical approach to problem solving Ability to understand and follow documented incident processes Ability to work under pressure to agreed targets in a fast-paced environment Knowledge of Service operations and processes. Self-starter and problem solver who can work independently using your own initiative but also a proactive and dependable team player Professional/flexible approach to work; ensuring punctuality, tidiness and diligence with the aim to provide our customers with the best possible service Disciplined prioritisation, time management & scheduling abilities both for projects and individual tasks Willingness to learn quickly and adaptable as the situation requires Strong attention to detail and accuracy Have the ability to work under pressure in fast-paced environment and ensure agreed targets are met Strong emphasis on delivering an excellent customer experience Ability to learn new skills while following agreed operating procedures Have a logical approach to problem solvingExperience- Working with ITSM platforms. Understanding of IT workflows and ITIL practices Min 1yr experience of leadership and team management and adhering to agreed SLA and KPIs Min 1Yr exposure using and troubleshooting at least L1 technology support in one of more of the following area - Application / Database / Windows or Linux OS / Networks / Firewall / Storage / Backups- Experience working in a Contact Centre desirable with 1st line support Customer service and administrationQualifications- ITIL Certification (Foundation) desirable but not essentialSome of the benefits include: Healthcare and dental insurance Company pension is matched up to 5% 25 days annual leave entitlement plus bank holidays and the option to purchase 5 extra days Life assurance - 4 x annual salary Cycle to work scheme Client prioritises internal development opportunities and offer access to our Udemy training platform with over 5000 training coursesPlease contact me directly on - Disclaimer: This vacancy is being advertised by either Advanced Resource Managers Limited, Advanced Resource Managers IT Limited or Advanced Resource Managers Engineering Limited ("ARM"). ARM is a specialist talent acquisition and management consultancy. We provide technical contingency recruitment and a portfolio of more complex resource solutions. Our specialist recruitment divisions cover the entire technical arena, including some of the most economically and strategically important industries in the UK and the world today. We will never send your CV without your permission.

Job Title: Tier 1 Support Specialist Location: Eccles, Greater Manchester Salary: Competitive Job Type: Permanent, Full Time Start Date: ASAP An exciting opportunity has arisen to join us as an IT Support Specialist - Tier 1. Netteam tX is a comprehensive IT Managed Service Provider (MSP) offering a complete suite of technology solutions to businesses across the UK. At Netteam tX, we recognise and develop talent, and look to retain talent through the creation of career opportunities, lateral and horizontal. Our culture is centred around our belief in continually refining our skills and knowledge, collectively as a team as well as individually. We actively encourage creativity and innovation, and we strongly believe that it is our people that make us great. We have Offices in Manchester & Newbury (Berkshire) as well as a team of field engineers working out of London and Scotland. We work with a diverse range business, and we have a specialist knowledge of the Hospitality sector. About the role: We are looking for an ambitious IT Support Specialist - Tier 1, to join our Helpdesk Team, working from our Eccles office. This is the perfect opportunity for someone currently working as an IT Support Specialist - Tier 1 looking to develop their skills or someone who is looking for their first role in IT and is passionate about delivering excellent customer service. Training will be offered to support someone with aspirations to move into a Tier 2 or Tier 3 role. Responsibilities: Point of contact between the business and end-user Logging all incidents and service requests Providing updates on tickets Creation of tickets Resetting passwords Setting up new devices for our client base, both Windows and Mac Completion of laptop pre-builds and post-builds Managing your time efficiently and planning your day accordingly About you: Experience: Ability to work unsupervised, independently and as part of a team IT related degree or relevant qualifications highly desirable Have a proven history of being able to troubleshoot and resolve issues, technical or outside IT Able to demonstrate a good all-round knowledge of IT principles Knowledge of Windows OOB would be beneficial Knowledge of BIOS would be beneficial Experience with PSA/RMM tools such as Autotask, AEM and IT Glue to provide enhanced support services to all clients would be advantageous Experience in initial remote diagnostics along with analysis and monitoring would be advantageous The willingness to learn new software and hardware skills Experience of MSP and or Hospitality is advantageous but not essential Knowledge of Microsoft cloud solutions including Office 365 would be advantageous Experience with Desktop & Server admin across the Microsoft stack would be advantageous Overall appreciation of client system security Personal Attributes: Friendly and professional Excited about tech and thrives on developing understanding of new technologies Possesses good written and verbal communications skills and the ability to clearly communicate complex technical issues to non-technical clients Recognises the importance of frequent and clear communications Keen to research new products and information around technical solutions that could provide answers and solve problems which benefit the whole team Feel that every day is a day of learning Disciplined, with the ability to prioritise and execute tasks under pressure Harnesses pressure to deliver results Why join us? We make work life balance a normal, not a benefit We offer some flexibility to work from home A fun and productive place to work Great team of people to work alongside Workplace Pension Comprehensive inhouse and external training offered Competitive salary that reflects your skills and experience Diversity and Inclusion: We are proactively committed to creating a diverse workforce at Netteam tX. We value diversity and inclusion; we want to attract the best people for all our roles. This is regardless of age, ethnicity, sexual orientation, gender, disability, socioeconomic status or religious beliefs. Other: In line with our recruitment policy and client expectation, some roles will be subject to a basic DBS disclosure. Please click on the APPLY button to send your CV and Cover Letter for this role. Candidates with experience of: IT Support Engineer, IT Service Engineer, IT Service Desk Technician, 1st Line Helpdesk Engineer, IT Support Technician, Support Technician, IT Support Engineer, Technical Support, 1st Line, 1st Line Technical Support Analyst, 1st Line Helpdesk Engineer, 1st Line Support Engineer, 1st Line Support Technician may also be considered for this role.

Location: Southampton Contract Type: Permanent/ Full time Salary: £55,000 - £65,000 per year (depending on experience) Hours : 40 Vissensa is a well-established company with over 15 years of experience working with international organisations. Our consistent double-digit growth has fuelled our expansion in the UK market, serving a wide range of clients from SMEs to multinational corporations. As part of our continued growth, we are expanding our project consulting group and have an exciting opportunity for a Senior Network Consultant to join our dynamic team. Role Overview: As a Senior Network Consultant, based at our Castle Malwood office in Lyndhurst, you will be a key member of our busy consulting team, delivering high-quality project work for both Enterprise and SME clients. Your work will span across On-Premises environments and various UK data centres, where we operate private environments and as well as public clouds. You will be the subject matter expert in all aspects of networking and network security, contributing to the design and development of networking topology and security for both our infrastructure and that of our clients. In addition to your technical responsibilities, you will play a crucial role in mentoring and developing ServiceDesk team members and serving as an escalation point for complex service desk issues. Key Responsibilities: • Design, develop, and implement networking topology and network security solutions.• Install, configure, and troubleshoot LAN/WAN/Voice network infrastructures.• Lead and execute network equipment installations and configurations for complex or high-impact solutions.• Provide expert-level support and act as an escalation point for the 1st 2nd and 3rd Line teams.• Mentor and develop ServiceDesk team members.• Deliver exceptional customer support through an organised ticket management system.• Perform technical refresh of network hardware and cabling.• Respond effectively to customer requests and enquiries within agreed timeframes.• Self-audit work to ensure compliance with technical and operational quality standards. Essential Requirements: • Minimum of 5 years in Network Engineering/Consulting roles.• Demonstrable knowledge of network security, VPNs, converged networks, and broadband technologies.• Strong communication skills, both verbal and written.• Proven ability to manage complex tasks systematically and with sound judgement.• Experience with Microsoft domain infrastructure (Exchange, Active Directory, DNS, DHCP).• Expertise in configuring network systems (switching, routing, firewalling, load balancing, and voice).• Familiarity with Microsoft 365 Cloud services (Email, SharePoint, Teams, OneDrive).• Willingness to work flexibly, including out-of-hours service support. Desirable Requirements: • Confidence in communicating with third parties and vendors.• Knowledge of Public Cloud deployments (Microsoft Azure/AWS).• Experience in driving network consulting expansion.• Ability to collaborate with service providers and internal teams.• Valid driving licence and access to a car for travel to data centres and client locations. Benefits: • Competitive salary• Structured training opportunities• Relaxed dress code in the office; smart casual on customer sites• Hybrid working environment (office/home)• Company pension scheme• Private medical insurance (after a qualifying period)• Active social committee with monthly events and competitions• Free parking If you are a driven professional looking to advance your career in a forward-thinking and supportive MSP environment, we would love to hear from you. Apply now to join our thriving team at Vissensa. You may have experience in the following: Engineer, IT Infrastructure Consultant, Network Solutions Architect, Senior Network Analyst, Lead Network Specialist, Network Security Consultant, Network Systems Consultant, Network Design Engineer, and Senior IT Consultant. REF-216403

Technical Consultant - £70,000 - Chippenham - Great Opportunity! Role : Technical Consultant Location : Chippenham Salary : £45,000 - £70,000 Interviewing Immediately - Apply Now I have an amazing opportunity to work for a growing business based in Chippenham, you will be exposed to the most up to date technology and working within a team that looks after their staff! You will be an experienced Technical Consultant with a methodical approach to problem-solving who has an enthusiastic "can do" attitude. You have ambition and a growth mindset so you will be keen to learn, progress and are willing to study to become an exceptional IT professional. Main Duties: Architect, Design, and Implement Modern Cloud IT Solutions Completion of Infrastructure, Cyber Risk and Microsoft 365 Adoption Consultancy Escalation Technical Resource for Project Engineers Work as part of our dedicated Projects Team away from the Service Desk Support and guide our customers on their Technical Roadmap Work with the Projects Administrator to ensure projects are a success Assist the commercial team with technical roadmaps and presales consultancy Essential Skills: At least 4 years' experience progressing through a service desk 1st/2nd/3rd line to Technical Consultant Microsoft Azure (Migration, Deployment and Management of services) Microsoft 365 including Modern Endpoint Management and Security Hyper-V/VMware in both on-premises and hybrid deployments Networking (TCP/IP, VLANs, routing, firewalls, port forwarding and NAT etc.) Comfortable communicating at all levels including Management, Senior Leadership Team and Board/Directors Design and implementation of technical roadmaps, from start to finish Benefits: Unlimited holiday Private Healthcare Performance and salary reviews Paid Certifications Free Parking The client is looking to fill this opportunity immediately, so please apply ASAP or get in touch on / to discuss in further detail. Alternatively, send your CV directly to me at owen comThis role would be suitable for: IT Field Engineer, IT Apprentice, IT Technician, IT Support Analyst, IT Infrastructure Engineer, Systems Administrator, 1st line, 2nd line, 3rd line, IT Engineer, Internal IT Support, Remote IT SupportBuilt on a foundation of industry-leading technology, a world-class team and a scientific approach to building a truly recognisable brand, In Technology Group are fast becoming the UK's most influential IT recruitment company.most influential IT recruitment company. In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.

opportunity for a senior Engineer to join a leading retailers IT team. Client Details A leading UK Retailer for over 30 years across the UK, Ireland and Jersey. With over 550 stores, our Nottingham Store Support Centre & Regional Fulfilment Hub, we have something for everyone. Description Reporting to the IT Infrastructure & Security Manager, the Systems Engineer is part of the IT infrastructure team. They support and maintain the Network and Server Infrastructure, ensuring maximum uptime, availability and adherence to IT Policies and Processes. The Engineer role supports the IT infrastructure that underpins our business applications across the SCC, Stores and Technical Centre. IT infrastructure support across all locations, including Stores, Head Office, Tech Centre and Virtual workloads. Coverage includes core business operational hours and out-of-hours 24x7 on-call service for priority issues. Providing proactive support and maintenance, system monitoring, backups and capacity planning for on-premises, hosted and cloud environments for 1500+ Servers and 1700+ Network devices. Responding to incidents logged directly or escalated from 2nd line support teams, the Systems Engineers are the network and IT infrastructure custodians, including the management of Operating Systems, physical and virtual servers, hosting, and system security. The engineer works across support and project-based activities, providing remote and onsite capability as required. The role requires a close working relationship with the global IT teams.Key Responsibilities:Provide 2nd and 3rd Line support as defined by the Information Technology Infrastructure Library (ITIL) 2nd Level Support takes over incidents that cannot be solved immediately with the means of 1st Level Support . If necessary, it will request external support, e.g., from software or hardware manufacturers. The aim is to restore a failed IT Service as quickly as possible. If no solution can be found, the 2nd Level Support passes on the Incident or Problem Management Team. Provide 3rd-line support, as defined by the Information Technology Infrastructure Library (ITIL), for internal systems where no external vendor support is available or is not required for the nature of the incident Ensure system monitoring alerts are responded to per the KPIs defined by the Operational or Service Level agreements. Provide 3rd-line support for all the business's physical and virtual IT assets. Liaising with Application Owners and business functions, including; Dell and HP Server Hardware Microsoft and Linux Operating environment VMware Virtual server environment Data stores and backup devices (NetApp/Comvault) Cloud and Hosted Infrastructure Microsoft 365 Applications and SSO Information Security Systems Security Appliances Cisco and Meraki Networking Data Centre Facilities management Change Management Accurate Documentation As defined by ITIL escalation procedures for 3rd Line support services to Desktop Analysts and Store Support Teams, be an escalation point Liaise with third-party vendors concerning application/software support and hardware maintenance. Daily tasks and duties, as defined in the ISMS policies and procedures, including but not limited to: Successful data retention and back policies System monitoring Endpoint security management and reporting Within reasonable notice, being available to complete out-of-hours activities to deliver IT support, as previously defined, and where to do so during regular working hours would impact the business. This includes system maintenance, system patching and project-related tasks. Profile A successful IT Systems Engineer should have a strong knowledge and experience of: Linux/Unix Operating Systems (RedHat, SUSE and Oracle) Installation and low level configuration Server Administration Management of Printer Queues Scripting / CRON / Batch Jobs System Patching and Updates Application Installation Storage Management User account administration Security and ComplianceWindows Server Operating Systems (Server 2008, 2012, 2016, 2019) Installation Administration PowerShell scripting User account management System Updates and Housekeeping Security and Compliance Job Offer A competitive salary ranging up to £60,000 per year. A supportive and innovative work environment, including free Onsite parking and Onsite gym Opportunities for professional growth and development. Generous holiday leave. Other benefits to be confirmed upon job offer.

Job Title: Customer Support Technician Location: Bridgend (on-site) Salary: £23,000 - £25,000 Per Annum Job Type: Full time, Permanent Working Hours: Monday to Sunday - 08:00 to 18:00 (5 days per week, 8 hours per day during this times) About Flotek: Flotek Group are the fastest growing Tech Company in the South West providing IT and Comms technology to small & medium businesses. We have regional sales and support locations across the South West. Our ambitious growth is focused around our crucial values and fundamental rules, with every product and service delivered with expertise, passion and heart. About the Role: We are looking for an enthusiastic customer service-focused individual with previous experience of working within the ICT sector, preferably in an IT and/or Telecoms Helpdesk role. You will be responsible for taking inbound calls from customers who require technical assistance and immediately triage their calls with a view to helping and close that ticket. If you are unable to assist, you will be responsible taking all relevant information from the client and passing it through to the engineering team. Please note that candidates must have the right to live and work in the UK and live within a commutable distance to Bridgend to be considered for this role. Key Responsibilities: Answering the phone to inbound calls from customers who require technical help Ensuring customer faults and incidents are responded to and resolved within SLAs Demonstrate ownership, accountability, and strive for 'First Call Resolution' Troubleshoot and resolve software and hardware issues remotely over the phone and by email. If you are unable to resolve at first point of contact, you will be expected to triage the query and pass it onto the engineering team Investigating and monitor all related Telecoms, ICT, network, workstation, laptop and application performance issues Communicate clearly and effectively with end-users, colleagues, and management to quickly resolve issues and ensure customer satisfaction Ensuring all open cases are updated with relevant information and customers are regularly updated Responsible for consistently giving a first-class service Provide additions and updates to existing process documentation, ensuring we keep solutions up to date. Job Experience Required: Have an ICT and/or Telecoms background with service desk experience is essential Solid experience in customer service (excellent verbal and written communication skills required) Loves working as part of a team Comfortable using CRMs and documentation solutions Renumeration and Benefits: Have an ICT and/or Telecoms background with service desk experience is essential Solid experience in customer service (excellent verbal and written communication skills required) Loves working as part of a team Comfortable using CRMs and documentation solutions Please click on the APPLY button to send your CV and Cover Letter for this role. Candidates with the relevant experience or job titles of: IT Support Engineer, IT Service Engineer, IT Service Desk Technician, IT Services Manager, 1st Line Helpdesk Engineer, IT Support Technician, Support Technician, IT Support Engineer, Technical Support, 1st Line, 1st Line Technical Support Analyst, 1st Line Helpdesk Engineer, 1st Line Support Engineer, 1st Line Support Technician may also be considered for this role.

2nd / 3rd Line Support Engineer required by an IT Service provider based in Potters Bar. They are seeking an experienced team player to work as part of a small team to provide IT Managed Services, Cyber Security and Cloud Solutions. Company This client focuses on promoting growth, controlling costs, and maximizing technology's potential for businesses. They engage in meaningful conversations, provide clear guidance, and bridge the gap between technology and business goals. They achieve and investing in people, offering the highest level of service and expertise to help clients succeed. They have key strategic relationships with industry-leading partners like Microsoft, Acronis, and Sophos. As a Microsoft Solutions Partner for Modern Work. They assists customers in boosting productivity through Cloud and Hybrid Working using Microsoft 365. Role Description This is a full-time role as an 2nd / 3rd Line Support Engineer. The role involves troubleshooting technical issues, providing technical support, delivering exceptional customer service. While the role is primarily located in Potters Bar, hybrid work is accepted but must live locally and ideally a car owner. Required Skills Troubleshooting and technical support skills Microsoft Azure, server, firewall and networking is essential Microsoft SharePoint, OneDrive and Office 365 is essential Excellent problem-solving skills Strong communication skills Ability to work independently and in a team Relevant certifications or degrees in IT-related fields The Candidate Minimum 3-years' experience in a similar role Substantial experience with Microsoft Office 365, Azure, and Intune is essential Server, networking, and firewall administration Virtualization (VMware and Hyper-V) Microsoft Azure Administration Associate and Azure Network Engineer Associate Buzzword: - IT Support, Helpdesk Support, 1st Line Support, 2nd Line Support, 3rd Line Support, Network Engineer, Support Engineer, Desktop, Support Analyst, Windows Server, Exchange, Active Directory (AD), Virtualisation, VMWare, Hyper-V, Azure, SQL, SharePoint, PowerShell, Visual Studio, MCSA, MCSE, MCITP, MCDST, MTA, Customer Service 2nd / 3rd Line Support Engineer - Hertfordshire

Role: Service Desk Analyst Location: South Birmingham Salary: £33,00 Join our dynamic Service/Helpdesk team and play a pivotal role in delivering outstanding customer service. As a Service Desk Analyst/Engineer, you'll serve as the primary point of contact for employees, customers, and partners, addressing a diverse range of technical issues from individual user concerns to widespread system outages. Your responsibilities will include: Providing 1st Line Support by promptly logging incidents into the service desk system. Managing 2nd Line Support tickets, leveraging your expertise to resolve issues escalated from the front-line support team. Ensuring smooth escalation processes, maintaining top-notch feedback and service quality. Collaborating closely with 1st Line Analysts, Service Desk Team Leader, and Development team to uphold service excellence. Deploying and maintaining software and hardware, including patches and hotfixes. Troubleshooting and managing MFD printers/scanners. Updating documentation areas such as Asset Register and Wiki knowledge base. Managing active directory/exchange user accounts and file security permissions. Assisting with backup management and data retrieval, both onsite and in the cloud. Overseeing phone and networking systems. Providing administrative support for back office and bespoke systems. Maintaining a high standard of customer service and adherence to Service Level Agreements. Contributing to occasional implementation projects for new software and hardware technologies. Offering out-of-hours cover and performing remote maintenance on a rotational basis. As an Intermediate level Service Desk Analyst/Engineer, you'll be based in our Birmingham office and report to the Service Desk Team Leader. While there's no direct line management responsibility, you'll regularly collaborate with Technical Solutions Managers, Developers, Data Managers, and Infrastructure teams. To excel in this role, you should possess: Strong familiarity with ITIL practices and Service Level Agreements. Proficiency in IT Service Management and front-line technical IT support. Expertise in prioritizing and managing daily workload autonomously. Competence with Windows environments, Microsoft Office suites, and Active Directory administration. Knowledge of TCP/IP Networking, DHCP, DNS, VPNs, and firewalls. Experience with VMware virtualization and Microsoft Azure cloud infrastructure. Familiarity with HP MSA SAN, server, and networking hardware. Ability to create and maintain technical documentation. Proficiency in setting up and supporting mobile devices and managing printers/scanners. Desirable skills include understanding of Supply Chain & Freight, willingness to learn, and familiarity with MS SQL, PowerShell, and relevant applications. Candidates with A-Level qualifications or higher in Computer Science, Information Technology, or related fields, along with relevant certifications like ITIL Foundation or MCSA, are preferred. However, we value experience equally alongside qualifications. To thrive in this role, you should have a proactive attitude, excellent communication skills, attention to detail, and a collaborative spirit. If you're eager to learn, adaptable, and passionate about delivering top-notch IT support, we'd love to hear from you. Please apply with an up-to-date CV to be considered. In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.

1st Line Support Engineer - Entry Level London Up to £30,000 + Excellent Benefits + Training & Progression + Hybrid The Company: Get Recruited are proud to be working with a reputable and expanding business who are extremely well-established in their field. Due to continued success, an opportunity has arisen for an experienced 1st Line Support Engineer to join their IT team.As the IT Support / 1st Line Engineer you will be working alongside 4 other engineers and the IT Manager to customers. You will be part of a forward-thinking team, presenting ideas to improve ways of working, simplify solutions and improve the use of IT across the business. You will also benefit from exposure and support to take on more technical queries and fantastic opportunities to progress and further your career.This is a fantastic opportunity for a driven individual form an IT Support, Customer Service, Order Processing or similar role with excellent organisational skills! The 1st Line Support Engineer Role: Taking orders from and placing orders for customers Supporting customers with tickets and queries relating to broadband, mobile, ethernet and fixed voice services Managing the onboarding of new customers Texting and dispatching equipment to customers Providing first line support to newly onboarded and existing customers Working closely with and supporting the sales and service teams Logging all reported issues, requests and changes Monitor the logged issues and prioritise them and your workload accordingly, ensuring they are resolved in a timely manner The Person: Experience in a Customer Service, Order Processing, First Line Support, Customer Support, Helpdesk, Service Desk or similar customer facing role Experience in an IT Support Engineer / 1st Line Support Engineer / IT Support Analyst or similar role is desirable Excellent knowledge of Microsoft 365, Microsoft Azure and Windows 10 Excellent communication at all levels, both written and verbal. Able to work effectively and confidently under pressure. Get Recruited is acting as an Employment Agency in relation to this vacancy.

Job Title: Customer Support Technician Location: Bridgend (on-site) Salary: £23,000 - £25,000 Per Annum Job Type: Full time, Permanent Working Hours: Monday to Sunday 08:00 to 18:00 (5 days per week, 8 hours per day during this times) About Flotek: Flotek Group are the fastest growing Tech Company in the South West providing IT and Comms technology to small & medium businesses. We have regional sales and support locations across the South West. Our ambitious growth is focused around our crucial values and fundamental rules, with every product and service delivered with expertise, passion and heart. About the Role: We are looking for an enthusiastic customer service-focused individual with previous experience of working within the ICT sector, preferably in an IT and/or Telecoms Helpdesk role. You will be responsible for taking inbound calls from customers who require technical assistance and immediately triage their calls with a view to helping and close that ticket. If you are unable to assist, you will be responsible taking all relevant information from the client and passing it through to the engineering team. Please note that candidates must have the right to live and work in the UK and live within a commutable distance to Bridgend to be considered for this role. Key Responsibilities: Answering the phone to inbound calls from customers who require technical help Ensuring customer faults and incidents are responded to and resolved within SLAs Demonstrate ownership, accountability, and strive for First Call Resolution Troubleshoot and resolve software and hardware issues remotely over the phone and by email. If you are unable to resolve at first point of contact, you will be expected to triage the query and pass it onto the engineering team Investigating and monitor all related Telecoms, ICT, network, workstation, laptop and application performance issues Communicate clearly and effectively with end-users, colleagues, and management to quickly resolve issues and ensure customer satisfaction Ensuring all open cases are updated with relevant information and customers are regularly updated Responsible for consistently giving a first-class service Provide additions and updates to existing process documentation, ensuring we keep solutions up to date. Job Experience Required: Have an ICT and/or Telecoms background with service desk experience is essential Solid experience in customer service (excellent verbal and written communication skills required) Loves working as part of a team Comfortable using CRMs and documentation solutions Renumeration and Benefits: Have an ICT and/or Telecoms background with service desk experience is essential Solid experience in customer service (excellent verbal and written communication skills required) Loves working as part of a team Comfortable using CRMs and documentation solutions Please click on the APPLY button to send your CV and Cover Letter for this role. Candidates with the relevant experience or job titles of: IT Support Engineer, IT Service Engineer, IT Service Desk Technician, IT Services Manager, 1st Line Helpdesk Engineer, IT Support Technician, Support Technician, IT Support Engineer, Technical Support, 1st Line, 1st Line Technical Support Analyst, 1st Line Helpdesk Engineer, 1st Line Support Engineer, 1st Line Support Technician may also be considered for this role.

1st Line Support Engineer - Entry Level London Up to 30,000 + Excellent Benefits + Training & Progression + Hybrid The Company: Get Recruited are proud to be working with a reputable and expanding business who are extremely well-established in their field. Due to continued success, an opportunity has arisen for an experienced 1st Line Support Engineer to join their IT team. As the IT Support / 1st Line Engineer you will be working alongside 4 other engineers and the IT Manager to customers. You will be part of a forward-thinking team, presenting ideas to improve ways of working, simplify solutions and improve the use of IT across the business. You will also benefit from exposure and support to take on more technical queries and fantastic opportunities to progress and further your career. This is a fantastic opportunity for a driven individual form an IT Support, Customer Service, Order Processing or similar role with excellent organisational skills! The 1st Line Support Engineer Role: Taking orders from and placing orders for customers Supporting customers with tickets and queries relating to broadband, mobile, ethernet and fixed voice services Managing the onboarding of new customers Texting and dispatching equipment to customers Providing first line support to newly onboarded and existing customers Working closely with and supporting the sales and service teams Logging all reported issues, requests and changes Monitor the logged issues and prioritise them and your workload accordingly, ensuring they are resolved in a timely manner The Person: Experience in a Customer Service, Order Processing, First Line Support, Customer Support, Helpdesk, Service Desk or similar customer facing role Experience in an IT Support Engineer / 1st Line Support Engineer / IT Support Analyst or similar role is desirable Excellent knowledge of Microsoft 365, Microsoft Azure and Windows 10 Excellent communication at all levels, both written and verbal. Able to work effectively and confidently under pressure. Get Recruited is acting as an Employment Agency in relation to this vacancy.

Job Title : Technical Support Engineer (2nd Line Support) Location : Shipley Salary : £30,000 - £35,000 Job type : Full time - Permanent Company Overview: Watermark Technologies Ltd is a well-established B2B software business, based in Shipley, that has been operating for over 20 years. Our document management software products have been trusted by clients in countries as diverse as the UK, South Africa, and the Middle East. We pride ourselves on providing high-quality products and excellent customer service to our clients who operate in a number of different sectors - finance, insurance, healthcare and accountancy and more. Job overview: Provide 2nd line technical customer support for Watermark's in house developed products (SaaS) Perform Watermark product installations Perform data conversions and imports into Watermark developed products Assist with the support and administration of production hosted environments Create and maintain training and knowledgebase material Serve as a liaison between the customer and internal development for escalated product issues such as bug resolution and product enhancements Assist and cover 1st line support when required Assist with the service delivery process when required Key Requirements: Previous experience in a Customer Support or Technical Support Analyst role providing application support in a 2nd line capacity Experience with software ticketing systems and CRM software Ability to multitask and priorities tasks Excellent communication skills, both verbal and written Ability to quickly learn and understand complex systems and software Desirable Skills: Experience in general Windows server maintenance, backups, firewalls and networking VMware ESXi virtualization Creating and executing Microsoft SQL Server statements and interpreting the results Why Work for Us? At Watermark Technologies Limited, we offer a challenging and rewarding work environment. We are a close-knit team that values hard work, innovation, and collaboration. We offer competitive salaries as well as opportunities for career growth and development. Benefits: Holiday increasing with length of service Cycle to work scheme Regular work socials 30 Finish on a Friday If you feel you could be an asset to our team then please click the APPLY button to send your CV and cover letter. Candidates with experience of: Helpdesk Engineer, Service Desk Technician, Infrastructure Engineer, 2nd Line Support Engineer, ICT Systems Engineer, IT Technician, IT Service Desk Technician, 3rd Line Support, 2nd Line Support Technician, Technical Support, IT Support, IT Systems Engineer, IT Systems Technician, ICT Technician, IT Systems Support may also be considered for this role.

IT Support Field Engineer Borehamwood, Hertfordshire (Field/Office Based covering West End London and Greater London) About Us At Lifeline IT, our name says it all. We provide a lifeline for organisations. We pride ourselves on our in-depth strategies, truly getting to know each and every customer to give them the IT support and advice they need to get the best out of their technology.We now have a new opening for an IT Support Field Engineer to join our team at our head office in Borehamwood. What's in it for you? - Salary of up to £38,000 per annum DOE- Private HealthcareIf you're a talented IT professional with experience of installing and maintaining Windows Servers and network firewalls and can display first-class communication skills, this is an unmissable opportunity to join our successful company.We believe that the workplace is not just where you go in order to pay the bills. We want our employees to thrive in their roles, feel fulfilled each day and develop their careers to reach their full potential.That's why we provide fantastic personal and professional development opportunities. We know that our people are our biggest asset and we want each and every individual to excel.So, what are you waiting for? Apply today to become an integral part of our pioneering company. Your Day to Day As an IT Support Field Engineer, you'll spend your days visiting a variety of customers, forging strong relationships and providing all the IT expertise they need.This will range from desktop and server installations and IT management to system design, deployment and maintenance, ensuring there's never a dull day!These small and medium sized businesses come from as many different business sectors as you can imagine, and have anything from one to over one hundred employees.Working alongside a highly skilled and like-minded team, you'll form bonds with those in different areas of the business and gain valuable experience with our leading company.You will have one to two appointments per day which will be scheduled in advance. What are we looking for? To be considered as an IT Support Field Engineer, you will need experience in SOME of the following:- At least two years of relevant UK industry experience- Microsoft Desktop (10/11) Operating Systems- Apple Mac Operating Systems- Administration of Microsoft Active Directory- Administration of Windows Server Operating system- Administration of Microsoft Exchange 2013, 2016 and/or 2019- Administration of Office 365 (Exchange, OneDrive, SharePoint Online)- Administration of Microsoft Entra ID (formerly Azure Active Directory)- Administration of Microsoft Intune Suite- Virtual Technology (VMware vSphere, Hyper-V)So, if you're ready to take on this exciting, hands-on role as an IT Support Field Engineer, please apply via the button shown.This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.Other organisations may call this role Field IT Engineer, IT Support Engineer, Windows Support Engineer, Desktop Support Engineer, 1st Line Support Engineer, Technical Support Engineer, or Helpdesk Analyst.

Role: Service Desk Analyst Location: South Birmingham Salary: 33,00 Join our dynamic Service/Helpdesk team and play a pivotal role in delivering outstanding customer service. As a Service Desk Analyst/Engineer, you'll serve as the primary point of contact for employees, customers, and partners, addressing a diverse range of technical issues from individual user concerns to widespread system outages. Your responsibilities will include: Providing 1st Line Support by promptly logging incidents into the service desk system. Managing 2nd Line Support tickets, leveraging your expertise to resolve issues escalated from the front-line support team. Ensuring smooth escalation processes, maintaining top-notch feedback and service quality. Collaborating closely with 1st Line Analysts, Service Desk Team Leader, and Development team to uphold service excellence. Deploying and maintaining software and hardware, including patches and hotfixes. Troubleshooting and managing MFD printers/scanners. Updating documentation areas such as Asset Register and Wiki knowledge base. Managing active directory/exchange user accounts and file security permissions. Assisting with backup management and data retrieval, both onsite and in the cloud. Overseeing phone and networking systems. Providing administrative support for back office and bespoke systems. Maintaining a high standard of customer service and adherence to Service Level Agreements. Contributing to occasional implementation projects for new software and hardware technologies. Offering out-of-hours cover and performing remote maintenance on a rotational basis. As an Intermediate level Service Desk Analyst/Engineer, you'll be based in our Birmingham office and report to the Service Desk Team Leader. While there's no direct line management responsibility, you'll regularly collaborate with Technical Solutions Managers, Developers, Data Managers, and Infrastructure teams. To excel in this role, you should possess: Strong familiarity with ITIL practices and Service Level Agreements. Proficiency in IT Service Management and front-line technical IT support. Expertise in prioritizing and managing daily workload autonomously. Competence with Windows environments, Microsoft Office suites, and Active Directory administration. Knowledge of TCP/IP Networking, DHCP, DNS, VPNs, and firewalls. Experience with VMware virtualization and Microsoft Azure cloud infrastructure. Familiarity with HP MSA SAN, server, and networking hardware. Ability to create and maintain technical documentation. Proficiency in setting up and supporting mobile devices and managing printers/scanners. Desirable skills include understanding of Supply Chain & Freight, willingness to learn, and familiarity with MS SQL, PowerShell, and relevant applications. Candidates with A-Level qualifications or higher in Computer Science, Information Technology, or related fields, along with relevant certifications like ITIL Foundation or MCSA, are preferred. However, we value experience equally alongside qualifications. To thrive in this role, you should have a proactive attitude, excellent communication skills, attention to detail, and a collaborative spirit. If you're eager to learn, adaptable, and passionate about delivering top-notch IT support, we'd love to hear from you. Please apply with an up-to-date CV to be considered. In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.

L1 IT Systems Analyst Full Time (day/evening/night shifts required) Permanent Portsmouth (5 days per week onsite in office) 24-26K basic + 15% shift allowance + benefits Are you an experienced L1 IT Systems Analyst looking for a new challenge? Do you have a background in IT Service desk, ITIL practices and ITSM platforms along with knowledge of Windows or Linux OS and app or database support? Here at ARM we are recruiting for several full time permanent L1 IT Systems Analysts for a global IT services and consultancy client of ours. Our client: They're a leading business with a global reach that empowers local teams, and they undertake hugely exciting work that is genuinely changing the world. Their advanced portfolio of consulting, applications, business process, cloud, and infrastructure services will allow you to achieve great things by working with brilliant colleagues, and clients, on exciting projects. Reporting to: AI Digital System Analyst Team Lead Responsible for: To provide up to L1 technical and process support by utilisation of autonomic technology to help diagnose and remediate reactive customer requests via multiple channels such as ITSM platform / phone calls / chat and emails and proactive requests via monitoring solutions. Working closely with the wider members of the delivery team in the AI and Data practice will be a key element of the role to help deliver a world class service to the clients in the practice that are from a wide range of areas in the industry Responsibilities: Utilise customer provided tools to handle inbound and outbound contact with end users (phone, email, chat), document troubleshooting, resolve the issue or escalate to second line teams within the required timescales to achieve SLA targets Carry out initial triage of the incident utilising troubleshooting skills and use the Knowledge Base to determine the appropriate action to achieve a timely resolution Manage your pending tickets ensuring these have been updated/resolved as per agreed procedures Understand and respond to feedback from ticket quality reviews Monitor announcements to ensure you have the latest information regarding outages and procedure updates Work to defined shift patterns including lunch times and break times. Understand and follow the procedures for notifying absence and requesting holiday Complete mandatory training as required Qualifications: Good verbal and written English communication Previous experience working in a NOC or 1st Line IT Support environment is desired, though training will be provided where necessary for the right candidate Demonstrable experience of delivering exceptional Customer Service Positive and enthusiastic team player Accurate and logical approach to problem solving Ability to work under pressure to agreed targets in a fast-paced environment Knowledge of Service operations and processes. Self-starter and problem solver who can work independently using your own initiative but also a proactive and dependable team player Professional/flexible approach to work; ensuring punctuality, tidiness and diligence with the aim to provide our customers with the best possible service Disciplined prioritisation, time management and scheduling abilities both for projects and individual tasks Willingness to learn quickly and adaptable as the situation requires Strong attention to detail and accuracy Have the ability to work under pressure in fast-paced environment and ensure agreed targets are met Strong emphasis on delivering an excellent customer experience Ability to learn new skills while following agreed operating procedures Have a logical approach to problem solving Experience- Understanding of IT workflows and ITIL practices Working with ITSM platforms. Min 1Yr exposure using and troubleshooting at least L1 technology support in one of more of the following area - Application / Database / Windows or Linux OS / Networks / Firewall / Storage / Backups- Experience working in a Contact Centre desirable with 1st line support Customer service and administration Some of the benefits include: Healthcare and dental insurance Company pension is matched up to 5% 25 days annual leave entitlement plus bank holidays and the option to purchase 5 extra days Life assurance - 4 x annual salary Cycle to work scheme Client prioritises internal development opportunities and offer access to our Udemy training platform with over 5000 training courses Please contact me directly on - Disclaimer: This vacancy is being advertised by either Advanced Resource Managers Limited, Advanced Resource Managers IT Limited or Advanced Resource Managers Engineering Limited ("ARM"). ARM is a specialist talent acquisition and management consultancy. We provide technical contingency recruitment and a portfolio of more complex resource solutions. Our specialist recruitment divisions cover the entire technical arena, including some of the most economically and strategically important industries in the UK and the world today. We will never send your CV without your permission.

L1 IT Systems Analyst Team Lead Full Time Permanent Portsmouth (5 days per week onsite in office) 30-33K basic + benefits Are you an experienced IT Systems Team Lead looking for a new challenge? Do you have a background in IT Service desk, ITIL practices and ITSM platforms along with knowledge of Windows or Linux OS and app or database support & team leadership/management experience? Here at ARM we are recruiting for a full time permanent IT Systems Team Lead for a global IT services and consultancy client of ours. Our client: They're a leading business with a global reach that empowers local teams, and they undertake hugely exciting work that is genuinely changing the world. Their advanced portfolio of consulting, applications, business process, cloud, and infrastructure services will allow you to achieve great things by working with brilliant colleagues, and clients, on exciting projects. Responsible for: Providing team management to L1 technical system analysts. The TL will help deliver client services by utilisation of autonomic technology to help diagnose and remediate reactive customer requests via multiple channels such as ITSM platform / phone calls / chat and emails and proactive requests via monitoring solutions. Working closely with the wider members of the delivery team in the AI and Data practice will be a key element of the role to help deliver a world class service to the clients in the practice that are from a wide range of areas in the industry. Responsibilities: Team Management: Understand the strategic vision for the delivery of an optimal customer experience by utilising autonomics and up to L1 technology expertise within the team to fulfil proactive and reactive requests, and plan the long-term direction of the team. Provide team leadership, staffing mentorship and governance; produce and manage individual Performance Development Plans and carry out their regular review against individual and team objectives Responsible for the recruitment and line management of the team Identify training requirements, provide mentorship to the team and peers in Bell where needed Support the team with the development of technical skills needed through training courses and shadowing sessions Oversee the shift rota(s) ensuring appropriate level of support is always available Support the development of tools and processes that reduce/remove unnecessary tasks, maximise productivity and ensure SLAs/KPIs are met Ensure that changes to support, or to the tools used to provide support, are communicated effectively to the team Promote a culture of continuous improvement within the team. Ensure that both internal teams within Bell and customers have a positive experience with the team engagement. Service Management & Reporting: Manage the Ticket Quality process and utilise automation to ensure adherence to SLAs/KPIs providing feedback and identifying areas for improvement during 1:1s and team meetings for continuous service improvement and training Provide and utilise metrics to help maintain and improve performance, deliver efficiencies and customer satisfaction Liaise with Service Delivery Managers to ensure the highest level of customer service is being delivered Maintain an ongoing awareness of the customer base and the contractual service support and delivery entitlements Responsible for producing reports (both defined and ad hoc) in timeframes as required by the service Create and update all procedures, work instructions, Knowledge Base articles, technical resolutions & documentation Qualifications: Good verbal and written English communication Previous experience working in a NOC or 1st Line Support environment is desired, though training will be provided where necessary for the right candidate Demonstrable experience of delivering exceptional Customer Service Positive and enthusiastic team player Accurate and logical approach to problem solving Ability to understand and follow documented incident processes Ability to work under pressure to agreed targets in a fast-paced environment Knowledge of Service operations and processes. Self-starter and problem solver who can work independently using your own initiative but also a proactive and dependable team player Professional/flexible approach to work; ensuring punctuality, tidiness and diligence with the aim to provide our customers with the best possible service Disciplined prioritisation, time management & scheduling abilities both for projects and individual tasks Willingness to learn quickly and adaptable as the situation requires Strong attention to detail and accuracy Have the ability to work under pressure in fast-paced environment and ensure agreed targets are met Strong emphasis on delivering an excellent customer experience Ability to learn new skills while following agreed operating procedures Have a logical approach to problem solving Experience- Working with ITSM platforms. Understanding of IT workflows and ITIL practices Min 1yr experience of leadership and team management and adhering to agreed SLA and KPIs Min 1Yr exposure using and troubleshooting at least L1 technology support in one of more of the following area - Application / Database / Windows or Linux OS / Networks / Firewall / Storage / Backups- Experience working in a Contact Centre desirable with 1st line support Customer service and administration Qualifications- ITIL Certification (Foundation) desirable but not essential Some of the benefits include: Healthcare and dental insurance Company pension is matched up to 5% 25 days annual leave entitlement plus bank holidays and the option to purchase 5 extra days Life assurance - 4 x annual salary Cycle to work scheme Client prioritises internal development opportunities and offer access to our Udemy training platform with over 5000 training courses Please contact me directly on - Disclaimer: This vacancy is being advertised by either Advanced Resource Managers Limited, Advanced Resource Managers IT Limited or Advanced Resource Managers Engineering Limited ("ARM"). ARM is a specialist talent acquisition and management consultancy. We provide technical contingency recruitment and a portfolio of more complex resource solutions. Our specialist recruitment divisions cover the entire technical arena, including some of the most economically and strategically important industries in the UK and the world today. We will never send your CV without your permission.

IT Service Desk Analyst - 40,000 - Andover - Great Opportunity! Role : IT Service Desk Analyst Location : Andover/Salisbury Salary : 30,000 - 40,000 + Fantastic Training Interviewing Immediately - Apply Now I have a fantastic opportunity for an IT Support professional to get the chance to be exposed to the latest technology in the market. My client is looking for an IT Service Desk Analyst who is well organised, punctual and technically minded. The perfect candidate will have experience in Office 365, Active Directory, Windows Server, Virtualisation and Networking. Other technologies are beneficial but they can be taught to someone with the right attitude. There is fantastic training programme with paid for certifications to get you up to speed and progress you to a more senior position. Please do not hesitate and apply today, I am looking to move very fast with this position. Technical Skills: Active Directory Office 365 Windows Server Networking Hyper-V Firewalls Beneficial: 2 years IT Helpdesk Experience Benefits: Paid Certs Pension Company Profit Scheme Healthcare The client is looking to fill this opportunity immediately, so please apply ASAP or get in touch on (phone number removed) / (phone number removed) to discuss in further detail. Alternatively, send your CV directly to me at owen com This role would be suitable for: IT Field Engineer, IT Apprentice, IT Technician, IT Support Analyst, IT Infrastructure Engineer, Systems Administrator, 1st line, 2nd line, 3rd line, IT Engineer, Internal IT Support, Remote IT Support Built on a foundation of industry-leading technology, a world-class team and a scientific approach to building a truly recognisable brand, In Technology Group are fast becoming the UK's most influential IT recruitment company. In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.

Job Title: IT Technician Location: Gloucester Salary: Competitive Job Type: Full Time This is a newly created permanent role supporting a small team of Senior IT Analysts. The post holder will have the opportunity to develop their knowledge of IT procedures, providing end users with first line support and assisting with all aspects of IT project delivery. As an IT Technician, the post holder will be assigned to Senior IT Analysts and will perform a wide variety of administrative and technical tasks. Responsibilities: Administration of system documentation Tracking IT supplier invoices Assisting with the management and resolution of IT incidents Coordinating IT equipment including laptops and mobile phones Monitoring the central IT email inbox Performing data searches, extracts and transfers Supporting with subject access requests Updating report and letter templates Administering user accounts for new starters Ad-hoc technical tasks in support of IT project delivery Person Specification: This role would suit an IT support technician or someone with good Microsoft Office skills and general IT technical awareness who is motivated, conscientious and keen to learn as they work. For the right candidate, there is significant scope for progression through the team, working towards an IT Analyst position. Minimum Requirements: Qualifications: The ideal candidate will have at least 1 years experience in an IT team environment and will have achieved strong results in STEM subject A or AS levels or equivalent level 3 diploma or certificate. An IT or STEM degree would be desirable but is not essential. Essential Skills: Honesty, integrity and discretion when handling highly confidential information Proven communication and team-working skills Strong Microsoft Office skills Word, Excel, Access, Outlook, PowerPoint Good understanding of relational databases and table structures Excellent attention to detail IT security awareness Logical and methodical approach to problem solving Adaptable and flexible Desirable Skills: SQL Data Modelling Process Modelling Any scripting or programming language Financial/accounting software Workflow/Business Process Management software Project Managementsoftware, for example ChangePoint or Microsoft Project Benefits: 25 days holiday Company Pension Medicash Candidates with the relevant experience or job titles of: IT Technician, IT Support Engineer, IT Service Engineer, Service Desk Technician, IT Support Technician, Cloud Support Engineer, Support Technician, 1st Line Support Engineer, IT Support, IT Systems Support, will be considered for this role