Acorn Insurance and Financial Services Limited
Liverpool
We are looking for an innovative, broadly experienced all round developer with demonstrable business acumen and team leadership skills, to act as the main technical point to drive forward technical solutions as required for our Private Lines division (Private Car and Commercial Vehicle). Much of this will be web based and / or mobile solutions.
The Technical Lead requires direct working relationships with key business owners, their proxies and project managers responsible for driving forward a particular business division
A successful candidate may be more highly front end or more back end experienced – which is OK, but you must have actively contributed to complex product development solutions with full engagement across multiple areas of technical specialism so is able to fully understand the roles, relationships and dependencies that each of each of these disciplines characterise.
Job Title: Technical Business Lead
Working Hours: 37.5 hours per week, Monday to Friday
Location: Liverpool City Centre, Hybrid working available
Salary: £70,000-£85,000 DOE
What you will be doing:
Developing new and enhancing existing user-facing solutions
Providing technical guidance, decision making and leadership of a delivery team comprising product owners, BA’s, PM’s, front end devs, back end dev, database developers, digital analysts, QA technicians
Ensuring DevOps Epics, pbi’s, tasks, feature flagging, Assurance criteria and all testing strategies align with company standards
Ensuring system are well documented and tested for resilience / failover / auto scaling as specified
Building reusable components and front-end libraries for future use.
Ensuring high quality software product delivery to timescales with reliable estimates and actual effort recorded
Work with multiple internal stakeholders to ensure common understanding of technical approaches to architecture and implementation
Collaborating with all other technical teams proactively and with consideration of priorities and workloads, working collaboratively in a multi disciplinary team to reach team goals
Ensure mandated ‘core systems’ upgrades are appropriately managed
Liaise with 3rd parties as appropriate depending on product requirements
Provide BAU bug handling, hot fix deployment as and when required
Putting security and performance at the heart of all products and processes
What we are looking for:
Capable of advising on modern, secure, technical solutions to achieve product owner goals
Highly proficient in either front end or back end modern technology tooling and coding standards, especially react, react Native, Next JS, C# dot Net, Event driven systems, Azure Devops, SOLID and clean architecture patterns
Ability to understand business requirements and translate them into technical requirements
Backed C#, dotNET, VS Core development
Thorough understanding of front end typescript frameworks and core principles
Solid understanding of modern specifications when developing components.
Experience with the React Material UI Framework and an eye for design and understanding UI/UX practices
Experience working with REST APIs and webhooks
Knowledge of Docker and Docker Compose
Strong development experience in microservice based enterprise architecture, SOLID principles, clean architecture, Azure service Bus, RabbitMQ, Mass transit, MediatR
Knowledge of modern authorization mechanisms, such as JSON Web Token, OAuth etc
Familiarity with modern front-end build pipelines and tools
Understanding of popular front-end development tools such as Yarn, Webpack, Vitjs, StoryBook, Jest, Eslint, Prettier, Husky, etc.
Good awareness of logging and alerting strategies and tooling (e.g. loki/Grafana)
Familiarity with code versioning tools such as Git
Good understanding of Google Adwords, GLCID’s, Tag Manager for tracking conversion
Solid experience of CI/CD pipelines in DevOps
About Acorn Insurance With over 40 years of experience, Acorn Insurance is a specialist provider dedicated to helping individuals secure motor insurance across the UK. We proudly serve more than 50,000 customers, ensuring they find policies that meet their needs and provide the peace of mind that comes with high-quality cover.
At Acorn Insurance, we offer comprehensive training and continuous in-house coaching. You'll receive in-depth, FCA-regulated industry knowledge and all the tools necessary to grow your career with us.
We celebrate diversity and are committed to fostering a culture where everyone feels respected and valued. As a Disability Confident Level 1 and Level 2 employer, we ensure our workplace is accessible and inclusive, encouraging our people to bring their best selves to work every day.
The Acorn Group has been recognised as a Great Place to Work for 2024/5. A record number of employees participated in our survey, overwhelmingly highlighting our welcoming and supportive atmosphere as an excellent place to build a career. We are committed to continuous improvement and have ambitious plans for 2025.
Why Acorn Insurance? Acorn Insurance want to give you more than a job, we want to give you a purpose and a career. So, what can we offer you as an employer? Some of the "your tomorrow" benefits you will receive include: Wellbeing:
Enhanced Annual Leave entitlement starting at 31 days and potentially increasing to 35 days per year depending on grade & length of service (including bank holidays)
Enhanced paternity pay and 16 weeks full maternity pay.
Colleague Assistance programme offers a suite of wellbeing services such as:
6 Free Counselling sessions per year
Unlimited access to a telephone councillor 24/7
Access to a free 4-week programme of cognitive behavioural therapy (CBT) with a trained therapist mentor.
Network of internal qualified mental health first aiders are available to provide support to colleagues.
Financial:
A core level of life assurance with the option to increase cover via salary sacrifice and add your spouse/partner
Ability to access your earnings before payday via Dayforce Wallet.
Company pension scheme
Refer a friend scheme with a £250 bonus for every colleague recommended on passing their probation period.
Access to a flexible benefits platform including an annual flex pot allowance to spend on over 15 benefits of your choice.
Ability to give back. You can opt into donating money to charity to climate positive organisations directly from your salary.
Reward, Recognition and Culture :
Long Service Award paid on 5,10- and 15-years’ service
A reward and recognition hub to celebrate and reward colleagues and peers.
Consistent and engaging company events including company awards, competitions and charity fundraisers.
Budgets for department leaders to use for social and engagement events. Please visit out website to view more of our excellent work benefits!
All roles are subject to DBS and Financial checks, any offer made will be conditional until checks are completed to a satisfactory standard. Unfortunately, due to the length of training and complexity of the role, we can only accept applications from candidates who have at least one year remaining on their (Graduate/ Post study work) visa. Unfortunately, we are unable to provide visa sponsorships. At Acorn, we are committed to creating an inclusive and supportive work environment. We recognise that candidates may have specific needs and are happy to consider reasonable adjustments to the recruitment process and working environment to accommodate individual requirements. Whether it’s modifying equipment, adjusting working hours, or providing additional support, we aim to ensure all employees can perform at their best. If you require any reasonable adjustments, please let us know during the application or interview process, and we will work with you to ensure your needs are met.
25/04/2025
Full time
We are looking for an innovative, broadly experienced all round developer with demonstrable business acumen and team leadership skills, to act as the main technical point to drive forward technical solutions as required for our Private Lines division (Private Car and Commercial Vehicle). Much of this will be web based and / or mobile solutions.
The Technical Lead requires direct working relationships with key business owners, their proxies and project managers responsible for driving forward a particular business division
A successful candidate may be more highly front end or more back end experienced – which is OK, but you must have actively contributed to complex product development solutions with full engagement across multiple areas of technical specialism so is able to fully understand the roles, relationships and dependencies that each of each of these disciplines characterise.
Job Title: Technical Business Lead
Working Hours: 37.5 hours per week, Monday to Friday
Location: Liverpool City Centre, Hybrid working available
Salary: £70,000-£85,000 DOE
What you will be doing:
Developing new and enhancing existing user-facing solutions
Providing technical guidance, decision making and leadership of a delivery team comprising product owners, BA’s, PM’s, front end devs, back end dev, database developers, digital analysts, QA technicians
Ensuring DevOps Epics, pbi’s, tasks, feature flagging, Assurance criteria and all testing strategies align with company standards
Ensuring system are well documented and tested for resilience / failover / auto scaling as specified
Building reusable components and front-end libraries for future use.
Ensuring high quality software product delivery to timescales with reliable estimates and actual effort recorded
Work with multiple internal stakeholders to ensure common understanding of technical approaches to architecture and implementation
Collaborating with all other technical teams proactively and with consideration of priorities and workloads, working collaboratively in a multi disciplinary team to reach team goals
Ensure mandated ‘core systems’ upgrades are appropriately managed
Liaise with 3rd parties as appropriate depending on product requirements
Provide BAU bug handling, hot fix deployment as and when required
Putting security and performance at the heart of all products and processes
What we are looking for:
Capable of advising on modern, secure, technical solutions to achieve product owner goals
Highly proficient in either front end or back end modern technology tooling and coding standards, especially react, react Native, Next JS, C# dot Net, Event driven systems, Azure Devops, SOLID and clean architecture patterns
Ability to understand business requirements and translate them into technical requirements
Backed C#, dotNET, VS Core development
Thorough understanding of front end typescript frameworks and core principles
Solid understanding of modern specifications when developing components.
Experience with the React Material UI Framework and an eye for design and understanding UI/UX practices
Experience working with REST APIs and webhooks
Knowledge of Docker and Docker Compose
Strong development experience in microservice based enterprise architecture, SOLID principles, clean architecture, Azure service Bus, RabbitMQ, Mass transit, MediatR
Knowledge of modern authorization mechanisms, such as JSON Web Token, OAuth etc
Familiarity with modern front-end build pipelines and tools
Understanding of popular front-end development tools such as Yarn, Webpack, Vitjs, StoryBook, Jest, Eslint, Prettier, Husky, etc.
Good awareness of logging and alerting strategies and tooling (e.g. loki/Grafana)
Familiarity with code versioning tools such as Git
Good understanding of Google Adwords, GLCID’s, Tag Manager for tracking conversion
Solid experience of CI/CD pipelines in DevOps
About Acorn Insurance With over 40 years of experience, Acorn Insurance is a specialist provider dedicated to helping individuals secure motor insurance across the UK. We proudly serve more than 50,000 customers, ensuring they find policies that meet their needs and provide the peace of mind that comes with high-quality cover.
At Acorn Insurance, we offer comprehensive training and continuous in-house coaching. You'll receive in-depth, FCA-regulated industry knowledge and all the tools necessary to grow your career with us.
We celebrate diversity and are committed to fostering a culture where everyone feels respected and valued. As a Disability Confident Level 1 and Level 2 employer, we ensure our workplace is accessible and inclusive, encouraging our people to bring their best selves to work every day.
The Acorn Group has been recognised as a Great Place to Work for 2024/5. A record number of employees participated in our survey, overwhelmingly highlighting our welcoming and supportive atmosphere as an excellent place to build a career. We are committed to continuous improvement and have ambitious plans for 2025.
Why Acorn Insurance? Acorn Insurance want to give you more than a job, we want to give you a purpose and a career. So, what can we offer you as an employer? Some of the "your tomorrow" benefits you will receive include: Wellbeing:
Enhanced Annual Leave entitlement starting at 31 days and potentially increasing to 35 days per year depending on grade & length of service (including bank holidays)
Enhanced paternity pay and 16 weeks full maternity pay.
Colleague Assistance programme offers a suite of wellbeing services such as:
6 Free Counselling sessions per year
Unlimited access to a telephone councillor 24/7
Access to a free 4-week programme of cognitive behavioural therapy (CBT) with a trained therapist mentor.
Network of internal qualified mental health first aiders are available to provide support to colleagues.
Financial:
A core level of life assurance with the option to increase cover via salary sacrifice and add your spouse/partner
Ability to access your earnings before payday via Dayforce Wallet.
Company pension scheme
Refer a friend scheme with a £250 bonus for every colleague recommended on passing their probation period.
Access to a flexible benefits platform including an annual flex pot allowance to spend on over 15 benefits of your choice.
Ability to give back. You can opt into donating money to charity to climate positive organisations directly from your salary.
Reward, Recognition and Culture :
Long Service Award paid on 5,10- and 15-years’ service
A reward and recognition hub to celebrate and reward colleagues and peers.
Consistent and engaging company events including company awards, competitions and charity fundraisers.
Budgets for department leaders to use for social and engagement events. Please visit out website to view more of our excellent work benefits!
All roles are subject to DBS and Financial checks, any offer made will be conditional until checks are completed to a satisfactory standard. Unfortunately, due to the length of training and complexity of the role, we can only accept applications from candidates who have at least one year remaining on their (Graduate/ Post study work) visa. Unfortunately, we are unable to provide visa sponsorships. At Acorn, we are committed to creating an inclusive and supportive work environment. We recognise that candidates may have specific needs and are happy to consider reasonable adjustments to the recruitment process and working environment to accommodate individual requirements. Whether it’s modifying equipment, adjusting working hours, or providing additional support, we aim to ensure all employees can perform at their best. If you require any reasonable adjustments, please let us know during the application or interview process, and we will work with you to ensure your needs are met.
Job Title: IT Trainer Location: Sharston, M22 4SN Salary : £30,000 to £35,000 per annum, dependent on experience Job type: Full time, Permanent About Us: Established in 2000, Express Solicitors is an award-winning law firm that deals with personal injury and clinical negligence claims. Based in Manchester, we serve clients nationwide and are currently ranked 64 out of more than 10,000 law firms. We have a 5-star rating on Trustpilot from over 7,000 reviews, which coming from our clients means a lot to us. We are proud of the work we do helping injured people, and this is the core of our business. The Role: We are seeking a proactive and engaging IT Trainer to join our Professional Support Department. The successful candidate will be responsible for the design, delivery, and coordination of IT systems training across the firm, ensuring all staff have the skills and confidence to use our technology effectively. The role will also play a key part in supporting our graduate training scheme and producing high quality, interactive learning resources. Responsibilities : Training Delivery & Design: Design, plan, and deliver IT systems training (including Proclaim and other firm-wide applications) to new starters and existing staff across all levels. Deliver tailored Proclaim training sessions that reflect the needs of different departments and roles. Support and deliver the IT systems element of the firm's graduate and induction training programmes. Develop interactive and engaging eLearning content, including videos, tutorials, simulations, and quick reference guides. Provide 1:1 or small group training to staff requiring additional IT support or refresher sessions. Maintain and regularly update training materials to reflect system changes, upgrades, and best practices. Report regularly to the Digital Learning Manager (or HOD) on training activity, outcomes, and emerging IT training needs. Work collaboratively with the Digital Learning Manager to plan and prioritise upcoming training based on system developments or departmental needs. Work closely with department heads, supervisors, IT, and the Training team to identify training needs and implement solutions that enhance digital capability across the firm. Liaise with the IT department to ensure training aligns with new system releases and process updates. Work with key stakeholders to produce engaging, user-focused learning resources, including guides, walkthroughs, and video content. Evaluate the effectiveness of training sessions and materials, using feedback to drive continuous improvement. Maintain accurate records of attendance, feedback, and manage training data and course tracking through the firm's Learning Management System (LMS). Person Specification: Key Skills & Attributes: Strong presentation, facilitation, and interpersonal skills. Ability to communicate complex IT concepts in a clear and approachable manner Skilled in creating engaging, easy-to-follow learning resources. Highly organised with excellent time management and attention to detail Collaborative and adaptable, with the ability to work effectively with both technical and non-technical teams. Passionate about digital learning, innovation, and continuous improvement. Experience & Qualifications: Experience delivering IT systems training within a professional services or legal environment (essential). Proclaim case management system experience (highly desirable). Experience in instructional design and eLearning creation tools (e.g. Rise 360, Storyline, or similar). Experience supporting graduate or induction programmes (desirable). Knowledge of Microsoft 365 applications and standard legal software e.g. Outlook, Word, Excel, digital dictation tools (essential). Professional training qualification (e.g. PGCE, TAP, CIPD L&D, or similar) is desirable but not essential. Salary & Hours: Salary of £30,000 to £35,000, dependent on experience Our standard working hours are 8:30am to 5:30pm Monday-Thursday and 8:30am to 5pm Friday. Benefits: Hybrid Working - 3/2 hybrid working pattern after probation. 23 Days Holiday - Rising to 26 days, plus bank/public holidays. Extra Holidays - 3 holiday buy backs and an extra day for your birthday after service length requirement. Looking After Your Health - Private medical insurance available after 2 years' service, annual flu jab and Employee Assistance Programme. Looking After Your Well-being - 24/7 onsite Gym, Netball/Football team, 10km Manchester team and more. Work Life / Balance - Active social committee with generous departmental and firm-wide social budget. Recruitment Process: Interviews will be conducted by MS Teams and will include scenario-based questioning. Our employees are our most important asset, we rate skill and ability above all else and our recruitment policy encourages applications from all. Please click APPLY to be redirected to our website to complete your application. Candidates with the relevant experience or job titles of; Support Technician, Front line support, IT Support Engineer, IT Support Analyst, IT Support Specialist, IT Development, Technical Support, IT Trainer, IT Tutor, IT Guide, IT Instructor, Software Trainer, Computer Trainer, Hardware Trainer may also be considered for this role.
12/11/2025
Full time
Job Title: IT Trainer Location: Sharston, M22 4SN Salary : £30,000 to £35,000 per annum, dependent on experience Job type: Full time, Permanent About Us: Established in 2000, Express Solicitors is an award-winning law firm that deals with personal injury and clinical negligence claims. Based in Manchester, we serve clients nationwide and are currently ranked 64 out of more than 10,000 law firms. We have a 5-star rating on Trustpilot from over 7,000 reviews, which coming from our clients means a lot to us. We are proud of the work we do helping injured people, and this is the core of our business. The Role: We are seeking a proactive and engaging IT Trainer to join our Professional Support Department. The successful candidate will be responsible for the design, delivery, and coordination of IT systems training across the firm, ensuring all staff have the skills and confidence to use our technology effectively. The role will also play a key part in supporting our graduate training scheme and producing high quality, interactive learning resources. Responsibilities : Training Delivery & Design: Design, plan, and deliver IT systems training (including Proclaim and other firm-wide applications) to new starters and existing staff across all levels. Deliver tailored Proclaim training sessions that reflect the needs of different departments and roles. Support and deliver the IT systems element of the firm's graduate and induction training programmes. Develop interactive and engaging eLearning content, including videos, tutorials, simulations, and quick reference guides. Provide 1:1 or small group training to staff requiring additional IT support or refresher sessions. Maintain and regularly update training materials to reflect system changes, upgrades, and best practices. Report regularly to the Digital Learning Manager (or HOD) on training activity, outcomes, and emerging IT training needs. Work collaboratively with the Digital Learning Manager to plan and prioritise upcoming training based on system developments or departmental needs. Work closely with department heads, supervisors, IT, and the Training team to identify training needs and implement solutions that enhance digital capability across the firm. Liaise with the IT department to ensure training aligns with new system releases and process updates. Work with key stakeholders to produce engaging, user-focused learning resources, including guides, walkthroughs, and video content. Evaluate the effectiveness of training sessions and materials, using feedback to drive continuous improvement. Maintain accurate records of attendance, feedback, and manage training data and course tracking through the firm's Learning Management System (LMS). Person Specification: Key Skills & Attributes: Strong presentation, facilitation, and interpersonal skills. Ability to communicate complex IT concepts in a clear and approachable manner Skilled in creating engaging, easy-to-follow learning resources. Highly organised with excellent time management and attention to detail Collaborative and adaptable, with the ability to work effectively with both technical and non-technical teams. Passionate about digital learning, innovation, and continuous improvement. Experience & Qualifications: Experience delivering IT systems training within a professional services or legal environment (essential). Proclaim case management system experience (highly desirable). Experience in instructional design and eLearning creation tools (e.g. Rise 360, Storyline, or similar). Experience supporting graduate or induction programmes (desirable). Knowledge of Microsoft 365 applications and standard legal software e.g. Outlook, Word, Excel, digital dictation tools (essential). Professional training qualification (e.g. PGCE, TAP, CIPD L&D, or similar) is desirable but not essential. Salary & Hours: Salary of £30,000 to £35,000, dependent on experience Our standard working hours are 8:30am to 5:30pm Monday-Thursday and 8:30am to 5pm Friday. Benefits: Hybrid Working - 3/2 hybrid working pattern after probation. 23 Days Holiday - Rising to 26 days, plus bank/public holidays. Extra Holidays - 3 holiday buy backs and an extra day for your birthday after service length requirement. Looking After Your Health - Private medical insurance available after 2 years' service, annual flu jab and Employee Assistance Programme. Looking After Your Well-being - 24/7 onsite Gym, Netball/Football team, 10km Manchester team and more. Work Life / Balance - Active social committee with generous departmental and firm-wide social budget. Recruitment Process: Interviews will be conducted by MS Teams and will include scenario-based questioning. Our employees are our most important asset, we rate skill and ability above all else and our recruitment policy encourages applications from all. Please click APPLY to be redirected to our website to complete your application. Candidates with the relevant experience or job titles of; Support Technician, Front line support, IT Support Engineer, IT Support Analyst, IT Support Specialist, IT Development, Technical Support, IT Trainer, IT Tutor, IT Guide, IT Instructor, Software Trainer, Computer Trainer, Hardware Trainer may also be considered for this role.
We're a well-established technology partner with a proven record of delivering exceptional IT solutions and services to businesses across the UK. Over the past 15 years, we've built a reputation for innovation, reliability, and long-term client relationships - and we're continuing to grow rapidly. Our team of around 150 specialists spans infrastructure, cloud, data, and security, all united by a shared passion for helping customers achieve more through technology. With a comprehensive suite of managed and professional services, we enable organisations to modernise, secure, and scale their IT operations. If you're looking for a progressive environment where leadership, collaboration, and technical excellence are valued, this is the place for you. We are looking for a new Service Desk Manager to lead our busy team that provide IT support to a host of leisure venues and outlets. This role is a career-defining opportunity for a dynamic leader who thrives in fast-paced environments and excels at inspiring high-performing teams to deliver exceptional results. Key Responsibilities Lead and inspire the Service Desk Team to deliver outstanding support experiences, fostering a culture of leisure-focused service excellence and continuous enhancement Oversee smooth onboarding of new leisure clients onto the Service Desk platform, ensuring zero disruption to their operations Provide direct line management to technical staff and team leads, conducting regular one-to-ones, performance reviews, capability development and career progression planning Monitor, analyse and enhance critical Service Desk metrics including ticket patterns, first-contact resolution rates, SLA compliance, response times, queue times, resolution speeds and guest satisfaction scores Ensure daily KPI targets are consistently achieved by Team Leaders and technical personnel, covering time tracking, ticket handling volumes and customer satisfaction ratings Take direct ownership of Priority 1 incidents, coordinating swift resolution whilst maintaining constant customer communication and meeting both SLA commitments and client expectations Collaborate with Project teams to ensure seamless handover of implementations to ongoing support operations Establish comprehensive communication channels, training programmes and support documentation Lead recruitment efforts to build and maintain an effective service desk team Represent the service desk at important customer review meetings Provide proactive reporting to senior leadership on service desk performance, achievements and areas requiring focus Execute continuous improvement initiatives as directed by senior management Cultivate strong, trust-based partnerships with hospitality clients who operate in demanding, 24/7 environments Drive innovation within the Service Department to enhance processes and elevate the customer experience, understanding the unique pressures of leisure environments Streamline ticket handling to minimise back-and-forth interactions between customers and technicians Promote knowledge base adoption and contribution across all support teams Improve SLA performance by reducing average resolution times and enhancing both fix and response metrics Essential Skills and Experience Proven Service Desk Manager background with demonstrable success in elevating support quality Strong grasp of ITIL frameworks with practical application skills that enhance service delivery and team effectiveness Comprehensive knowledge of IT solutions and services, with ability to explain technical concepts clearly to non-technical professionals Hands-on 2nd line IT support experience Ideally, experience supporting leisure sector clients and understanding the industry's unique operational demands, 24/7 requirements, and time-sensitive nature
12/11/2025
Full time
We're a well-established technology partner with a proven record of delivering exceptional IT solutions and services to businesses across the UK. Over the past 15 years, we've built a reputation for innovation, reliability, and long-term client relationships - and we're continuing to grow rapidly. Our team of around 150 specialists spans infrastructure, cloud, data, and security, all united by a shared passion for helping customers achieve more through technology. With a comprehensive suite of managed and professional services, we enable organisations to modernise, secure, and scale their IT operations. If you're looking for a progressive environment where leadership, collaboration, and technical excellence are valued, this is the place for you. We are looking for a new Service Desk Manager to lead our busy team that provide IT support to a host of leisure venues and outlets. This role is a career-defining opportunity for a dynamic leader who thrives in fast-paced environments and excels at inspiring high-performing teams to deliver exceptional results. Key Responsibilities Lead and inspire the Service Desk Team to deliver outstanding support experiences, fostering a culture of leisure-focused service excellence and continuous enhancement Oversee smooth onboarding of new leisure clients onto the Service Desk platform, ensuring zero disruption to their operations Provide direct line management to technical staff and team leads, conducting regular one-to-ones, performance reviews, capability development and career progression planning Monitor, analyse and enhance critical Service Desk metrics including ticket patterns, first-contact resolution rates, SLA compliance, response times, queue times, resolution speeds and guest satisfaction scores Ensure daily KPI targets are consistently achieved by Team Leaders and technical personnel, covering time tracking, ticket handling volumes and customer satisfaction ratings Take direct ownership of Priority 1 incidents, coordinating swift resolution whilst maintaining constant customer communication and meeting both SLA commitments and client expectations Collaborate with Project teams to ensure seamless handover of implementations to ongoing support operations Establish comprehensive communication channels, training programmes and support documentation Lead recruitment efforts to build and maintain an effective service desk team Represent the service desk at important customer review meetings Provide proactive reporting to senior leadership on service desk performance, achievements and areas requiring focus Execute continuous improvement initiatives as directed by senior management Cultivate strong, trust-based partnerships with hospitality clients who operate in demanding, 24/7 environments Drive innovation within the Service Department to enhance processes and elevate the customer experience, understanding the unique pressures of leisure environments Streamline ticket handling to minimise back-and-forth interactions between customers and technicians Promote knowledge base adoption and contribution across all support teams Improve SLA performance by reducing average resolution times and enhancing both fix and response metrics Essential Skills and Experience Proven Service Desk Manager background with demonstrable success in elevating support quality Strong grasp of ITIL frameworks with practical application skills that enhance service delivery and team effectiveness Comprehensive knowledge of IT solutions and services, with ability to explain technical concepts clearly to non-technical professionals Hands-on 2nd line IT support experience Ideally, experience supporting leisure sector clients and understanding the industry's unique operational demands, 24/7 requirements, and time-sensitive nature
Employer description: Whitburn Church of England Academy is a co-educational secondary school and sixth form in Whitburn, Tyne and Wear. Guided by its Christian values and the motto "Excellence for All," the academy focuses on developing students academically, spiritually, and personally. Led by Principal John Crowe, it is known for strong exam results, a broad curriculum, and a welcoming community that encourages every student to thrive. Responsibilities: The provision of an efficient and high quality technical support service to the school, working under the direction of the ICT Technician, but exercising initiative as appropriate. To act as a member of a team addressing a range of ICT related problems and developments as they arise across the school. Resolve problems related to computers and audio visual equipment to ensure the smooth delivery of teaching and learning, administration, and other functions within the school. Helping to promote and maintain an orderly, welcoming, healthy, safe and effective working environment. Helping to repair and maintain equipment as necessary. Liaising with OneITSS and other external agencies to ensure smooth operation of equipment and networks. Helping ensure that all of the PCs, interactive whiteboard and other ICT based equipment are in working order through regular checks as directed. Supporting audio visual equipment needs for events such as assemblies open evening etc Supporting with resolution of networking and cloud services issues as directed Setting up, installing and upgrading hardware as required. Carrying out tasks allocated via the fault log. Assisting with any ICT related enquiries, including those reported via the help desk telephone. Assist with security and access control including user account operations Assist with the production and maintenance of a database for the ICT equipment inventory. Desirable skills: ICT literate. Teamwork. Communication skills. Interest in learning. Entry requirements: 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject GCSE Maths and English (or equivalents) at grades 3+ (D or above) Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme. If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. For more information please visit the UK ENIC website. Working hours: 37 hours per week. Benefits: Generous holiday. Wellbeing support. Opportunity to learn and develop. Future prospects: 90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average. About QA: Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 50,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed. Interested? Apply now! Please be advised that this advert may close prior to the closing date stated above if a high number of applications are received. If you are interested in this vacancy please apply below as soon as possible.
12/11/2025
Full time
Employer description: Whitburn Church of England Academy is a co-educational secondary school and sixth form in Whitburn, Tyne and Wear. Guided by its Christian values and the motto "Excellence for All," the academy focuses on developing students academically, spiritually, and personally. Led by Principal John Crowe, it is known for strong exam results, a broad curriculum, and a welcoming community that encourages every student to thrive. Responsibilities: The provision of an efficient and high quality technical support service to the school, working under the direction of the ICT Technician, but exercising initiative as appropriate. To act as a member of a team addressing a range of ICT related problems and developments as they arise across the school. Resolve problems related to computers and audio visual equipment to ensure the smooth delivery of teaching and learning, administration, and other functions within the school. Helping to promote and maintain an orderly, welcoming, healthy, safe and effective working environment. Helping to repair and maintain equipment as necessary. Liaising with OneITSS and other external agencies to ensure smooth operation of equipment and networks. Helping ensure that all of the PCs, interactive whiteboard and other ICT based equipment are in working order through regular checks as directed. Supporting audio visual equipment needs for events such as assemblies open evening etc Supporting with resolution of networking and cloud services issues as directed Setting up, installing and upgrading hardware as required. Carrying out tasks allocated via the fault log. Assisting with any ICT related enquiries, including those reported via the help desk telephone. Assist with security and access control including user account operations Assist with the production and maintenance of a database for the ICT equipment inventory. Desirable skills: ICT literate. Teamwork. Communication skills. Interest in learning. Entry requirements: 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject GCSE Maths and English (or equivalents) at grades 3+ (D or above) Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme. If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. For more information please visit the UK ENIC website. Working hours: 37 hours per week. Benefits: Generous holiday. Wellbeing support. Opportunity to learn and develop. Future prospects: 90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average. About QA: Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 50,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed. Interested? Apply now! Please be advised that this advert may close prior to the closing date stated above if a high number of applications are received. If you are interested in this vacancy please apply below as soon as possible.
Job Title: IT Trainer Location: Sharston, M22 4SN Salary : £30,000 to £35,000 per annum, dependent on experience Job type: Full time, Permanent About Us: Established in 2000, Express Solicitors is an award-winning law firm that deals with personal injury and clinical negligence claims. Based in Manchester, we serve clients nationwide and are currently ranked 64 out of more than 10,000 law firms. We have a 5-star rating on Trustpilot from over 7,000 reviews, which coming from our clients means a lot to us. We are proud of the work we do helping injured people, and this is the core of our business. The Role: We are seeking a proactive and engaging IT Trainer to join our Professional Support Department. The successful candidate will be responsible for the design, delivery, and coordination of IT systems training across the firm, ensuring all staff have the skills and confidence to use our technology effectively. The role will also play a key part in supporting our graduate training scheme and producing high quality, interactive learning resources. Responsibilities : Training Delivery & Design: Design, plan, and deliver IT systems training (including Proclaim and other firm-wide applications) to new starters and existing staff across all levels. Deliver tailored Proclaim training sessions that reflect the needs of different departments and roles. Support and deliver the IT systems element of the firm's graduate and induction training programmes. Develop interactive and engaging eLearning content, including videos, tutorials, simulations, and quick reference guides. Provide 1:1 or small group training to staff requiring additional IT support or refresher sessions. Maintain and regularly update training materials to reflect system changes, upgrades, and best practices. Report regularly to the Digital Learning Manager (or HOD) on training activity, outcomes, and emerging IT training needs. Work collaboratively with the Digital Learning Manager to plan and prioritise upcoming training based on system developments or departmental needs. Work closely with department heads, supervisors, IT, and the Training team to identify training needs and implement solutions that enhance digital capability across the firm. Liaise with the IT department to ensure training aligns with new system releases and process updates. Work with key stakeholders to produce engaging, user-focused learning resources, including guides, walkthroughs, and video content. Evaluate the effectiveness of training sessions and materials, using feedback to drive continuous improvement. Maintain accurate records of attendance, feedback, and manage training data and course tracking through the firm's Learning Management System (LMS). Person Specification: Key Skills & Attributes: Strong presentation, facilitation, and interpersonal skills. Ability to communicate complex IT concepts in a clear and approachable manner Skilled in creating engaging, easy-to-follow learning resources. Highly organised with excellent time management and attention to detail Collaborative and adaptable, with the ability to work effectively with both technical and non-technical teams. Passionate about digital learning, innovation, and continuous improvement. Experience & Qualifications: Experience delivering IT systems training within a professional services or legal environment (essential). Proclaim case management system experience (highly desirable). Experience in instructional design and eLearning creation tools (e.g. Rise 360, Storyline, or similar). Experience supporting graduate or induction programmes (desirable). Knowledge of Microsoft 365 applications and standard legal software e.g. Outlook, Word, Excel, digital dictation tools (essential). Professional training qualification (e.g. PGCE, TAP, CIPD L&D, or similar) is desirable but not essential. Salary & Hours: Salary of £30,000 to £35,000, dependent on experience Our standard working hours are 8:30am to 5:30pm Monday-Thursday and 8:30am to 5pm Friday. Benefits: Hybrid Working - 3/2 hybrid working pattern after probation. 23 Days Holiday - Rising to 26 days, plus bank/public holidays. Extra Holidays - 3 holiday buy backs and an extra day for your birthday after service length requirement. Looking After Your Health - Private medical insurance available after 2 years' service, annual flu jab and Employee Assistance Programme. Looking After Your Well-being - 24/7 onsite Gym, Netball/Football team, 10km Manchester team and more. Work Life / Balance - Active social committee with generous departmental and firm-wide social budget. Recruitment Process: Interviews will be conducted by MS Teams and will include scenario-based questioning. Our employees are our most important asset, we rate skill and ability above all else and our recruitment policy encourages applications from all. Please click APPLY to be redirected to our website to complete your application. Candidates with the relevant experience or job titles of; Support Technician, Front line support, IT Support Engineer, IT Support Analyst, IT Support Specialist, IT Development, Technical Support, IT Trainer, IT Tutor, IT Guide, IT Instructor, Software Trainer, Computer Trainer, Hardware Trainer may also be considered for this role.
12/11/2025
Full time
Job Title: IT Trainer Location: Sharston, M22 4SN Salary : £30,000 to £35,000 per annum, dependent on experience Job type: Full time, Permanent About Us: Established in 2000, Express Solicitors is an award-winning law firm that deals with personal injury and clinical negligence claims. Based in Manchester, we serve clients nationwide and are currently ranked 64 out of more than 10,000 law firms. We have a 5-star rating on Trustpilot from over 7,000 reviews, which coming from our clients means a lot to us. We are proud of the work we do helping injured people, and this is the core of our business. The Role: We are seeking a proactive and engaging IT Trainer to join our Professional Support Department. The successful candidate will be responsible for the design, delivery, and coordination of IT systems training across the firm, ensuring all staff have the skills and confidence to use our technology effectively. The role will also play a key part in supporting our graduate training scheme and producing high quality, interactive learning resources. Responsibilities : Training Delivery & Design: Design, plan, and deliver IT systems training (including Proclaim and other firm-wide applications) to new starters and existing staff across all levels. Deliver tailored Proclaim training sessions that reflect the needs of different departments and roles. Support and deliver the IT systems element of the firm's graduate and induction training programmes. Develop interactive and engaging eLearning content, including videos, tutorials, simulations, and quick reference guides. Provide 1:1 or small group training to staff requiring additional IT support or refresher sessions. Maintain and regularly update training materials to reflect system changes, upgrades, and best practices. Report regularly to the Digital Learning Manager (or HOD) on training activity, outcomes, and emerging IT training needs. Work collaboratively with the Digital Learning Manager to plan and prioritise upcoming training based on system developments or departmental needs. Work closely with department heads, supervisors, IT, and the Training team to identify training needs and implement solutions that enhance digital capability across the firm. Liaise with the IT department to ensure training aligns with new system releases and process updates. Work with key stakeholders to produce engaging, user-focused learning resources, including guides, walkthroughs, and video content. Evaluate the effectiveness of training sessions and materials, using feedback to drive continuous improvement. Maintain accurate records of attendance, feedback, and manage training data and course tracking through the firm's Learning Management System (LMS). Person Specification: Key Skills & Attributes: Strong presentation, facilitation, and interpersonal skills. Ability to communicate complex IT concepts in a clear and approachable manner Skilled in creating engaging, easy-to-follow learning resources. Highly organised with excellent time management and attention to detail Collaborative and adaptable, with the ability to work effectively with both technical and non-technical teams. Passionate about digital learning, innovation, and continuous improvement. Experience & Qualifications: Experience delivering IT systems training within a professional services or legal environment (essential). Proclaim case management system experience (highly desirable). Experience in instructional design and eLearning creation tools (e.g. Rise 360, Storyline, or similar). Experience supporting graduate or induction programmes (desirable). Knowledge of Microsoft 365 applications and standard legal software e.g. Outlook, Word, Excel, digital dictation tools (essential). Professional training qualification (e.g. PGCE, TAP, CIPD L&D, or similar) is desirable but not essential. Salary & Hours: Salary of £30,000 to £35,000, dependent on experience Our standard working hours are 8:30am to 5:30pm Monday-Thursday and 8:30am to 5pm Friday. Benefits: Hybrid Working - 3/2 hybrid working pattern after probation. 23 Days Holiday - Rising to 26 days, plus bank/public holidays. Extra Holidays - 3 holiday buy backs and an extra day for your birthday after service length requirement. Looking After Your Health - Private medical insurance available after 2 years' service, annual flu jab and Employee Assistance Programme. Looking After Your Well-being - 24/7 onsite Gym, Netball/Football team, 10km Manchester team and more. Work Life / Balance - Active social committee with generous departmental and firm-wide social budget. Recruitment Process: Interviews will be conducted by MS Teams and will include scenario-based questioning. Our employees are our most important asset, we rate skill and ability above all else and our recruitment policy encourages applications from all. Please click APPLY to be redirected to our website to complete your application. Candidates with the relevant experience or job titles of; Support Technician, Front line support, IT Support Engineer, IT Support Analyst, IT Support Specialist, IT Development, Technical Support, IT Trainer, IT Tutor, IT Guide, IT Instructor, Software Trainer, Computer Trainer, Hardware Trainer may also be considered for this role.
IT Support Analyst£180 Per Day, Inside IR35 Hybrid Bristol Contract Role Your new company An organisation based in the Bristol area. Your new role We are seeking an IT Service Desk Analyst to provide first-line support to staff across the organisation. This role is focused on delivering exceptional customer service by responding promptly to IT queries and ensuring issues are resolved efficiently. What you'll need to succeed Ensure all support requests are accurately logged, prioritised, and resolved or assigned in a timely manner. Monitor ticket flow from initial logging through to successful resolution, maintaining service standards. Identify and escalate wider issues or emerging patterns that may impact service delivery. Setting up accounts and equipment for new starters and processing leavers. Fulfilling requests for IT equipment and software, including shipping and tracking. Coordinating stock and managing movement of IT deliveries. Building and configuring IT equipment to meet business requirements. Performing end-user systems administration tasks. Maintaining accurate records of assets and stock levels. Creating, updating, and managing technical documentation and user guidance materials. What you'll get in return Up to £180 per day, inside IR35 What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.
12/11/2025
Contractor
IT Support Analyst£180 Per Day, Inside IR35 Hybrid Bristol Contract Role Your new company An organisation based in the Bristol area. Your new role We are seeking an IT Service Desk Analyst to provide first-line support to staff across the organisation. This role is focused on delivering exceptional customer service by responding promptly to IT queries and ensuring issues are resolved efficiently. What you'll need to succeed Ensure all support requests are accurately logged, prioritised, and resolved or assigned in a timely manner. Monitor ticket flow from initial logging through to successful resolution, maintaining service standards. Identify and escalate wider issues or emerging patterns that may impact service delivery. Setting up accounts and equipment for new starters and processing leavers. Fulfilling requests for IT equipment and software, including shipping and tracking. Coordinating stock and managing movement of IT deliveries. Building and configuring IT equipment to meet business requirements. Performing end-user systems administration tasks. Maintaining accurate records of assets and stock levels. Creating, updating, and managing technical documentation and user guidance materials. What you'll get in return Up to £180 per day, inside IR35 What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.
This is a 6 Month Fixed term salaried role with option of extension or going permanent. We are looking for a 2nd Line Support Technician that provides advanced technical support to resolve complex incidents and service requests escalated from 1st Line Support. This role ensures high-quality service delivery, maintains system stability, and contributes to continuous improvement within the IT support function. The role requires accuracy, accountability, and proactive communication to meet SLAs and maintain IT operational excellence. The role is Hybrid but initially requires 4/5 days onsite moving to 2.5/3 days onsite. Key Responsibilities Incident Management. Troubleshoot and resolve escalated technical issues related to hardware, software, and bespoke systems Take ownership of incidents through to resolution, ensuring timely updates and clear communication with users Escalate issues appropriately when outside of scope, following documented ITSM processes. Service Requests: * Handle user requests that require technical expertise or system changes. * Support software installations, upgrades, and configuration changes. * Ensure accurate recording of all service requests and related activities in IT systems. System Support: * Maintain and monitor key IT systems, ensuring compliance with company policies. * Perform user account management across Microsoft 365, Jumpcloud, and other platforms. * Provision and de-provision accounts and equipment for starters, leavers, and role changes. * Manage security permissions and access control. * Keep IT asset logs accurate and up to date. Escalation and Collaboration: * Collaborate with the IT Support Manager, 3rd Line Engineers, and external vendors to resolve complex issues. * Assist the IT Support Manager in mentoring team members and sharing knowledge. Documentation and Reporting: * Maintain accurate records of work performed in the IT Service Management (ITSM) system. * Contribute to the IT Knowledgebase, creating and updating technical documentation to support team learning and consistency. Continuous Improvement: * Identify recurring issues and suggest process improvements to prevent future occurrences. * Participate in IT projects, upgrades, and rollouts as required. * Proactively recommend enhancements to workflows, tools, or procedures. Skills & Qualifications: Essential Skills and Experience: * 2-3 years of proven experience in a 2nd Line or advanced 1st Line IT support role. Strong knowledge of: o Windows operating systems o Microsoft 365 administration (Exchange Online, Teams, SharePoint) o Active Directory and Group Policy management o Laptop setup and provisioning of equipment o Endpoint management and remote support tools o IT security principles and endpoint protection tools o Mobile Device Management (eg, Intune, Jumpcloud) * Strong problem-solving, accuracy, and communication skills. * Understanding of SLAs and prioritization to ensure tickets are handled efficiently. * Attention to detail and adherence to IT processes. Desirable Skills and Knowledge: * Knowledge of Apple macOS and Linux systems * SQL/MySQL experience * Scripting or automation experience * ITIL Foundation certification or equivalent experience Full job spec will be given on application WA Consultants is an Employment Business and an Employment Agency as described within The Conduct of Employment Agencies and Employment Businesses Regulations 2003.
12/11/2025
Full time
This is a 6 Month Fixed term salaried role with option of extension or going permanent. We are looking for a 2nd Line Support Technician that provides advanced technical support to resolve complex incidents and service requests escalated from 1st Line Support. This role ensures high-quality service delivery, maintains system stability, and contributes to continuous improvement within the IT support function. The role requires accuracy, accountability, and proactive communication to meet SLAs and maintain IT operational excellence. The role is Hybrid but initially requires 4/5 days onsite moving to 2.5/3 days onsite. Key Responsibilities Incident Management. Troubleshoot and resolve escalated technical issues related to hardware, software, and bespoke systems Take ownership of incidents through to resolution, ensuring timely updates and clear communication with users Escalate issues appropriately when outside of scope, following documented ITSM processes. Service Requests: * Handle user requests that require technical expertise or system changes. * Support software installations, upgrades, and configuration changes. * Ensure accurate recording of all service requests and related activities in IT systems. System Support: * Maintain and monitor key IT systems, ensuring compliance with company policies. * Perform user account management across Microsoft 365, Jumpcloud, and other platforms. * Provision and de-provision accounts and equipment for starters, leavers, and role changes. * Manage security permissions and access control. * Keep IT asset logs accurate and up to date. Escalation and Collaboration: * Collaborate with the IT Support Manager, 3rd Line Engineers, and external vendors to resolve complex issues. * Assist the IT Support Manager in mentoring team members and sharing knowledge. Documentation and Reporting: * Maintain accurate records of work performed in the IT Service Management (ITSM) system. * Contribute to the IT Knowledgebase, creating and updating technical documentation to support team learning and consistency. Continuous Improvement: * Identify recurring issues and suggest process improvements to prevent future occurrences. * Participate in IT projects, upgrades, and rollouts as required. * Proactively recommend enhancements to workflows, tools, or procedures. Skills & Qualifications: Essential Skills and Experience: * 2-3 years of proven experience in a 2nd Line or advanced 1st Line IT support role. Strong knowledge of: o Windows operating systems o Microsoft 365 administration (Exchange Online, Teams, SharePoint) o Active Directory and Group Policy management o Laptop setup and provisioning of equipment o Endpoint management and remote support tools o IT security principles and endpoint protection tools o Mobile Device Management (eg, Intune, Jumpcloud) * Strong problem-solving, accuracy, and communication skills. * Understanding of SLAs and prioritization to ensure tickets are handled efficiently. * Attention to detail and adherence to IT processes. Desirable Skills and Knowledge: * Knowledge of Apple macOS and Linux systems * SQL/MySQL experience * Scripting or automation experience * ITIL Foundation certification or equivalent experience Full job spec will be given on application WA Consultants is an Employment Business and an Employment Agency as described within The Conduct of Employment Agencies and Employment Businesses Regulations 2003.
Scrum Master - South Bristol (On-site) We are looking for a Scrum Master to join an industry leading software company in South Bristol. We're looking for someone who is proactive and passionate about agile methodologies, delivery, managing sprints & retrospectives, co-ordinating sprints, backlog management and working with international teams. You'll play a key role in supporting agile teams and ensuring smooth, effective sprint cycles, organising and facilitating daily stand-ups and working closely with more senior members of the team. Ideal candidates are detail-oriented, proactive, and enthusiastic about learning and growing in the agile field. Benefits for the Scrum Master: 25 days holiday + bank holidays Option to buy and sell holiday Health Cash Plan, Private medical insurance Life assurance Employee assistance program. Discount scheme As the successful Scrum Master, you will be: Organising and managing sprint ceremonies, sprint planning, backlog refinement, standups, reviews and retrospectives Working closely with development teams and key stakeholders Ensuring risks are communicated and addressed Promoting a culture of continuous improvement Ensuring backlogs are maintained and prioritised As the successful Scrum Master, you will have: Excellent communication skills Strong organisational and documentation experience A proactive and solution orientated mindset Experienced with Agile methodologies (Scrum) Experience with software development teams Experience with Jira, Confluence or similar This is an urgent vacancy, so please apply early to avoid disappointment. If you are interested in this role of IT Support Technician or looking for something similar, please contact Alex MacDermott directly. If you are interested in this position please click 'apply'. Hunter Selection Limited is a recruitment consultancy with offices UK wide, specialising in permanent & contract roles within Engineering & Manufacturing, IT & Digital, Science & Technology and Service & Sales sectors. Please note as we receive a high level of applications we can only respond to applicants whose skills & qualifications are suitable for this position. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
12/11/2025
Full time
Scrum Master - South Bristol (On-site) We are looking for a Scrum Master to join an industry leading software company in South Bristol. We're looking for someone who is proactive and passionate about agile methodologies, delivery, managing sprints & retrospectives, co-ordinating sprints, backlog management and working with international teams. You'll play a key role in supporting agile teams and ensuring smooth, effective sprint cycles, organising and facilitating daily stand-ups and working closely with more senior members of the team. Ideal candidates are detail-oriented, proactive, and enthusiastic about learning and growing in the agile field. Benefits for the Scrum Master: 25 days holiday + bank holidays Option to buy and sell holiday Health Cash Plan, Private medical insurance Life assurance Employee assistance program. Discount scheme As the successful Scrum Master, you will be: Organising and managing sprint ceremonies, sprint planning, backlog refinement, standups, reviews and retrospectives Working closely with development teams and key stakeholders Ensuring risks are communicated and addressed Promoting a culture of continuous improvement Ensuring backlogs are maintained and prioritised As the successful Scrum Master, you will have: Excellent communication skills Strong organisational and documentation experience A proactive and solution orientated mindset Experienced with Agile methodologies (Scrum) Experience with software development teams Experience with Jira, Confluence or similar This is an urgent vacancy, so please apply early to avoid disappointment. If you are interested in this role of IT Support Technician or looking for something similar, please contact Alex MacDermott directly. If you are interested in this position please click 'apply'. Hunter Selection Limited is a recruitment consultancy with offices UK wide, specialising in permanent & contract roles within Engineering & Manufacturing, IT & Digital, Science & Technology and Service & Sales sectors. Please note as we receive a high level of applications we can only respond to applicants whose skills & qualifications are suitable for this position. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
Service Delivery Manager MSP Brighton, BN1 (primarily on-site, 1 day hybrid) £50,000 - £55,000 plus benefits My client is a well-established Managed Service Provider (MSP), supporting long-standing clients across a variety of sectors. With a fantastic reputation, they pride themselves on building strong client relationships and a collaborative culture. They are now looking for a Service Delivery Manager to take ownership of the IT services department and play a central role in the leadership team. This is an exciting opportunity to lead and grow a team of 6 talented IT Technicians while shaping how to deliver outstanding service to clients. What you ll be doing Leading, coaching, and developing the Service Desk Team to deliver consistent, high-quality support Driving improvements in service delivery processes, performance, and client satisfaction Working closely with the Operations Manager and wider leadership team to influence strategy and growth Managing and reporting on KPIs, SLAs, and service metrics Ensuring best use of tools and systems, including the ConnectWise suite Building strong relationships with clients and acting as a trusted point of contact What We re looking for Previous MSP experience you ll understand the pace, priorities, and client demands of the MSP world Strong people leadership skills with a values-driven approach Experience with Microsoft 365 and The ConnectWise Suite (Manage, Automate, etc.) Someone who thrives on building teams, improving processes, and delivering excellent client service Why Join My Client? Be part of a growing MSP with a reputation built on long-term client partnerships A leadership role with real influence and visibility Supportive, close-knit culture where face-to-face collaboration matters Competitive salary (£50k+ depending on experience) Pool car available for client visits If you re ready to lead, inspire, and take service delivery to the next level, we d love to hear from you. Integral Recruitment is acting as an employment agency in regard to this advertisement.
12/11/2025
Full time
Service Delivery Manager MSP Brighton, BN1 (primarily on-site, 1 day hybrid) £50,000 - £55,000 plus benefits My client is a well-established Managed Service Provider (MSP), supporting long-standing clients across a variety of sectors. With a fantastic reputation, they pride themselves on building strong client relationships and a collaborative culture. They are now looking for a Service Delivery Manager to take ownership of the IT services department and play a central role in the leadership team. This is an exciting opportunity to lead and grow a team of 6 talented IT Technicians while shaping how to deliver outstanding service to clients. What you ll be doing Leading, coaching, and developing the Service Desk Team to deliver consistent, high-quality support Driving improvements in service delivery processes, performance, and client satisfaction Working closely with the Operations Manager and wider leadership team to influence strategy and growth Managing and reporting on KPIs, SLAs, and service metrics Ensuring best use of tools and systems, including the ConnectWise suite Building strong relationships with clients and acting as a trusted point of contact What We re looking for Previous MSP experience you ll understand the pace, priorities, and client demands of the MSP world Strong people leadership skills with a values-driven approach Experience with Microsoft 365 and The ConnectWise Suite (Manage, Automate, etc.) Someone who thrives on building teams, improving processes, and delivering excellent client service Why Join My Client? Be part of a growing MSP with a reputation built on long-term client partnerships A leadership role with real influence and visibility Supportive, close-knit culture where face-to-face collaboration matters Competitive salary (£50k+ depending on experience) Pool car available for client visits If you re ready to lead, inspire, and take service delivery to the next level, we d love to hear from you. Integral Recruitment is acting as an employment agency in regard to this advertisement.
Senior Project Technician Location: Redhill (Hybrid - up to 2 days per week following induction) Salary: £50,000 - £65,000 (willing to pay more for the right person) + 10% performance bonus Hours: 8-hour shift between 8am - 6pm (with flexibility for out-of-hours work when required) Type: Hybrid Working - Up to two days per week (following office-based induction process) Reporting to: The Managing Director About Us We're Cloud2Me - a growing Managed Cloud Services provider that's passionate about people, technology, and exceptional customer service. From our humble beginnings to managing 400+ business IT systems, our mission has always been simple - deliver cutting-edge tech wrapped in kind, competent, and efficient support, serving the direct customer, MSP channel and SaaS vendors. We've grown 40% year-on-year over the last two years, and we're looking for another talented, personable, and ambitious Senior Project Technician to join our friendly team in Redhill. The Role As a Senior Project Technician, you'll take a leading role in delivering customer migrations and project-based work to the Cloud2Me platform. You'll work closely with clients, Project Managers, and our internal technical teams to scope, plan, and execute onboarding projects ensuring seamless transitions with minimal downtime. You'll be deeply involved in the design, configuration, and migration phases, covering everything from network setup and server builds to Microsoft 365 integration and Citrix deployments. You'll also act as a technical escalation point, mentoring junior Engineers and driving continuous improvement across the team. What You'll Do: Lead end-to-end customer migration projects to the Cloud2Me Managed Cloud platform. Scope and document solutions (HLD/LLD) tailored to customer environments. Build and configure environments including networks, VPNs, servers/VMs, RDS/Citrix, and application hosting. Execute data and application migrations, including SQL and Microsoft 365. Coordinate with delivery assistants and communicate clearly with clients throughout projects. Deliver out-of-hours cutovers and manage post-go-live hyper care. Support upgrades and renewals for existing customers (e.g. OS upgrades, platform transitions). Mentor junior Engineers and contribute to knowledge-sharing and process improvement. Maintain detailed project documentation and ensure successful handovers to support teams. What's In It For You: £50,000 - £65,000 base salary (willing to pay more for the right person) 10% performance bonus Hybrid working (up to 2 days per week following induction) 22 - 25 days' holiday (rising with service) Company laptop In-house and external training opportunities Frequent team socials and "Free Food Fridays" Free onsite parking Frequent overtime opportunities A supportive, ambitious team where you'll have real influence and room to grow Sound Like You If you're ready to take on a rewarding technical role with genuine career growth, apply now and join a business where people, passion, and performance come together. JBRP1_UKTJ
12/11/2025
Full time
Senior Project Technician Location: Redhill (Hybrid - up to 2 days per week following induction) Salary: £50,000 - £65,000 (willing to pay more for the right person) + 10% performance bonus Hours: 8-hour shift between 8am - 6pm (with flexibility for out-of-hours work when required) Type: Hybrid Working - Up to two days per week (following office-based induction process) Reporting to: The Managing Director About Us We're Cloud2Me - a growing Managed Cloud Services provider that's passionate about people, technology, and exceptional customer service. From our humble beginnings to managing 400+ business IT systems, our mission has always been simple - deliver cutting-edge tech wrapped in kind, competent, and efficient support, serving the direct customer, MSP channel and SaaS vendors. We've grown 40% year-on-year over the last two years, and we're looking for another talented, personable, and ambitious Senior Project Technician to join our friendly team in Redhill. The Role As a Senior Project Technician, you'll take a leading role in delivering customer migrations and project-based work to the Cloud2Me platform. You'll work closely with clients, Project Managers, and our internal technical teams to scope, plan, and execute onboarding projects ensuring seamless transitions with minimal downtime. You'll be deeply involved in the design, configuration, and migration phases, covering everything from network setup and server builds to Microsoft 365 integration and Citrix deployments. You'll also act as a technical escalation point, mentoring junior Engineers and driving continuous improvement across the team. What You'll Do: Lead end-to-end customer migration projects to the Cloud2Me Managed Cloud platform. Scope and document solutions (HLD/LLD) tailored to customer environments. Build and configure environments including networks, VPNs, servers/VMs, RDS/Citrix, and application hosting. Execute data and application migrations, including SQL and Microsoft 365. Coordinate with delivery assistants and communicate clearly with clients throughout projects. Deliver out-of-hours cutovers and manage post-go-live hyper care. Support upgrades and renewals for existing customers (e.g. OS upgrades, platform transitions). Mentor junior Engineers and contribute to knowledge-sharing and process improvement. Maintain detailed project documentation and ensure successful handovers to support teams. What's In It For You: £50,000 - £65,000 base salary (willing to pay more for the right person) 10% performance bonus Hybrid working (up to 2 days per week following induction) 22 - 25 days' holiday (rising with service) Company laptop In-house and external training opportunities Frequent team socials and "Free Food Fridays" Free onsite parking Frequent overtime opportunities A supportive, ambitious team where you'll have real influence and room to grow Sound Like You If you're ready to take on a rewarding technical role with genuine career growth, apply now and join a business where people, passion, and performance come together. JBRP1_UKTJ
An exciting opportunity has arisen for an experienced IT professional to join a credible managed service provider as an IT Manager , supporting and leading ICT operations across schools in South East London. This role is ideal for someone who enjoys hands-on technical work, problem solving, and building strong relationships with school staff while ensuring reliable, secure, and high-performing IT systems that support teaching and learning. The Role Job Title: IT Manager Salary: £40,000 - £45,000 (Full-time equivalent) Location: South East London area Contract: Permanent, Full-time Hours: 37.5 hours per week, Monday to Friday Driving Licence: Essential Line Management: Yes You will take full ownership of the IT infrastructure across multiple school sites - managing networks, systems, and security. The position involves a mix of proactive maintenance, strategic development, and escalated technical support. Key Responsibilities Manage and maintain IT infrastructure including servers, switches, firewalls, and backups. Monitor network performance and address system or cybersecurity issues. Provide 2nd and 3rd line support and resolve complex technical problems. Oversee the deployment and management of PCs, software, and network devices. Lead, mentor, and support IT Technicians. Assist with network and infrastructure development projects. Ensure smooth operation and continual improvement of IT systems. About You We are seeking a technically skilled, customer-focused IT professional with excellent communication and leadership abilities. You will be confident managing infrastructure in an educational or multi-site environment and able to translate technical issues clearly for non-technical users. Essential Skills and Experience Microsoft Windows Server (), roles and services Office 365 deployment, migration, and administration Active Directory (Local and Azure), Group Policy management Virtualisation (Hyper-V / VMware) PC deployment tools such as SCCM, MDT, or WDS Networking configuration including VLANs and subnetting (HP/Aruba preferred) Backup solutions such as VEEAM, Redstor, or NAS Firewalls, web filtering, and wireless systems (Smoothwall, WatchGuard, Aruba) Familiarity with Sophos security products Experience within the education sector is highly desirable. Why Apply? This is a rewarding opportunity to lead IT delivery across schools, play a key role in supporting teaching and learning, and further develop your technical and leadership skills within a supportive, forward-thinking organisation.
12/11/2025
Full time
An exciting opportunity has arisen for an experienced IT professional to join a credible managed service provider as an IT Manager , supporting and leading ICT operations across schools in South East London. This role is ideal for someone who enjoys hands-on technical work, problem solving, and building strong relationships with school staff while ensuring reliable, secure, and high-performing IT systems that support teaching and learning. The Role Job Title: IT Manager Salary: £40,000 - £45,000 (Full-time equivalent) Location: South East London area Contract: Permanent, Full-time Hours: 37.5 hours per week, Monday to Friday Driving Licence: Essential Line Management: Yes You will take full ownership of the IT infrastructure across multiple school sites - managing networks, systems, and security. The position involves a mix of proactive maintenance, strategic development, and escalated technical support. Key Responsibilities Manage and maintain IT infrastructure including servers, switches, firewalls, and backups. Monitor network performance and address system or cybersecurity issues. Provide 2nd and 3rd line support and resolve complex technical problems. Oversee the deployment and management of PCs, software, and network devices. Lead, mentor, and support IT Technicians. Assist with network and infrastructure development projects. Ensure smooth operation and continual improvement of IT systems. About You We are seeking a technically skilled, customer-focused IT professional with excellent communication and leadership abilities. You will be confident managing infrastructure in an educational or multi-site environment and able to translate technical issues clearly for non-technical users. Essential Skills and Experience Microsoft Windows Server (), roles and services Office 365 deployment, migration, and administration Active Directory (Local and Azure), Group Policy management Virtualisation (Hyper-V / VMware) PC deployment tools such as SCCM, MDT, or WDS Networking configuration including VLANs and subnetting (HP/Aruba preferred) Backup solutions such as VEEAM, Redstor, or NAS Firewalls, web filtering, and wireless systems (Smoothwall, WatchGuard, Aruba) Familiarity with Sophos security products Experience within the education sector is highly desirable. Why Apply? This is a rewarding opportunity to lead IT delivery across schools, play a key role in supporting teaching and learning, and further develop your technical and leadership skills within a supportive, forward-thinking organisation.
IT Field Engineer - 28,576.69 - 35,753.85 - Scarborough Principal IT are proud to be supporting an MSP in Hull who provide IT services and digital support to health care providers and are looking for an IT field engineer to join their team. In this role you will play a vital part in supporting their future strategy. They are looking for someone who thrives in a fast-paced environment, loves troubleshooting, and has a passion for IT that extends beyond the screen. Covering Scarborough & the surrounding areas, you'll be the go-to IT expert working to replace end of life Desktop PCs and Laptops for Primary Care customers, ensuring that all their required hardware/software is working on completion. Field role, Mon-Fri, 7.5 hours per day, working between 8-6:30pm About The Role: The IT Engineer will be an integral part of the business providing IT support to the company customer base. The postholder will provide IT technical support to ITIL/accredited standards, ensuring efficient and high-quality service delivery across the supported customer base. The post holder will be a team player and support the wider teams in the support and maintenance of the IT infrastructure and the associated servers and services. The IT Engineer will act as first point of escalation for IT incidents and issues and will work with other IT services as necessary to resolve. Key Responsibilities: To be responsible for delivery of a consistently high standard of services to all supported organisations To understand and make all reasonable efforts to deliver a service within the quality and performance levels agreed with each supported organisation To participate in out of hours on call services in accordance with agreed SLAs Implementing a consistent Field Services solution in line with a standard set of tools and process across all existing Field Services capabilities To work closely with other teams within the IT service, to ensure customer satisfaction through the end-to-end ownership of incidents and problems Be the first point of escalation for incidents and problems relating to the locality covered To ensure all IT equipment is logged and tracked and is accurately recorded by the team, within the Configuration Management Database. Be responsible for the installation, repair and maintenance of IT equipment and software Ensuring that all necessary governance functions and processes are adhered to and that these functions and processes fit in. Management and Leadership Responsibilities: Work closely with other teams within IT service to ensure customer satisfaction through end-to-end ownership of incidents and problems To communicate using persuasive and negotiating skills where agreement or co-operation is required To actively support and contribute to the delivery of key performance indicators for the successful assessment of performance To provide project teams and operational teams with advice and guidance on the specialist service area. Analytical Tasks: Analyse systems and information to identify and resolve a wide range of problems in relation to hardware and software errors. Ensure related hardware and software faults that have been logged with the IT Service Desk are responded to in the agreed timescales. Proactively monitor, assess, and prioritise live IT incidents using our systems, ensuring resolution within agreed service level agreements. Support the IT Field Team Leader in identification of common problems as part of problem management agenda. To be aware of current Disaster Recovery Plans and escalation points in relation to these. To exercise particular care over any enhanced level of security access levels that the post holder may have to IT infrastructure or systems, not disclosing the authentication & security information to any other party (internal or external). Be familiar with the organisations Business Continuity Plan (BCP) and personal responsibilities within where applicable. Essential Skills: Detailed exposure to large corporate computing environments, including networking Knowledge of a range of IT areas acquired through qualification to degree or an equivalent level of relevant experience Active Directory administration (Account Creation and Password Resets) Detailed knowledge of hardware and software in a corporate IT environment Ability to analyse complex issues An excellent understanding of a Windows 10 wide range and software applications Significant experience of providing field or desk based support to IT users, in an environment of mixed Windows Operating Systems Team management skills (in both direct and soft management) Competent ability with PC hardware and software, Windows Operating Systems. Desirable Skills: Vendor qualification e.g. Microsoft Certified desktop Support Technician Previously worked in similar position within the public sector 2 years exposure to large corporate computing environments Experience in working in Primary Care IT Detailed experience in directly working with the identified Specialist Services. The Package: If successful our client is offering a salary of 28,576.69 - 35,753.85 for the IT field engineer role, favourable holiday allowance & company pension scheme. How to Apply: If you are interested in hearing more about this IT field engineer vacancy or interested in applying for the role please email me at or contact Principal IT Directly on LinkedIn. INDGH
12/11/2025
Full time
IT Field Engineer - 28,576.69 - 35,753.85 - Scarborough Principal IT are proud to be supporting an MSP in Hull who provide IT services and digital support to health care providers and are looking for an IT field engineer to join their team. In this role you will play a vital part in supporting their future strategy. They are looking for someone who thrives in a fast-paced environment, loves troubleshooting, and has a passion for IT that extends beyond the screen. Covering Scarborough & the surrounding areas, you'll be the go-to IT expert working to replace end of life Desktop PCs and Laptops for Primary Care customers, ensuring that all their required hardware/software is working on completion. Field role, Mon-Fri, 7.5 hours per day, working between 8-6:30pm About The Role: The IT Engineer will be an integral part of the business providing IT support to the company customer base. The postholder will provide IT technical support to ITIL/accredited standards, ensuring efficient and high-quality service delivery across the supported customer base. The post holder will be a team player and support the wider teams in the support and maintenance of the IT infrastructure and the associated servers and services. The IT Engineer will act as first point of escalation for IT incidents and issues and will work with other IT services as necessary to resolve. Key Responsibilities: To be responsible for delivery of a consistently high standard of services to all supported organisations To understand and make all reasonable efforts to deliver a service within the quality and performance levels agreed with each supported organisation To participate in out of hours on call services in accordance with agreed SLAs Implementing a consistent Field Services solution in line with a standard set of tools and process across all existing Field Services capabilities To work closely with other teams within the IT service, to ensure customer satisfaction through the end-to-end ownership of incidents and problems Be the first point of escalation for incidents and problems relating to the locality covered To ensure all IT equipment is logged and tracked and is accurately recorded by the team, within the Configuration Management Database. Be responsible for the installation, repair and maintenance of IT equipment and software Ensuring that all necessary governance functions and processes are adhered to and that these functions and processes fit in. Management and Leadership Responsibilities: Work closely with other teams within IT service to ensure customer satisfaction through end-to-end ownership of incidents and problems To communicate using persuasive and negotiating skills where agreement or co-operation is required To actively support and contribute to the delivery of key performance indicators for the successful assessment of performance To provide project teams and operational teams with advice and guidance on the specialist service area. Analytical Tasks: Analyse systems and information to identify and resolve a wide range of problems in relation to hardware and software errors. Ensure related hardware and software faults that have been logged with the IT Service Desk are responded to in the agreed timescales. Proactively monitor, assess, and prioritise live IT incidents using our systems, ensuring resolution within agreed service level agreements. Support the IT Field Team Leader in identification of common problems as part of problem management agenda. To be aware of current Disaster Recovery Plans and escalation points in relation to these. To exercise particular care over any enhanced level of security access levels that the post holder may have to IT infrastructure or systems, not disclosing the authentication & security information to any other party (internal or external). Be familiar with the organisations Business Continuity Plan (BCP) and personal responsibilities within where applicable. Essential Skills: Detailed exposure to large corporate computing environments, including networking Knowledge of a range of IT areas acquired through qualification to degree or an equivalent level of relevant experience Active Directory administration (Account Creation and Password Resets) Detailed knowledge of hardware and software in a corporate IT environment Ability to analyse complex issues An excellent understanding of a Windows 10 wide range and software applications Significant experience of providing field or desk based support to IT users, in an environment of mixed Windows Operating Systems Team management skills (in both direct and soft management) Competent ability with PC hardware and software, Windows Operating Systems. Desirable Skills: Vendor qualification e.g. Microsoft Certified desktop Support Technician Previously worked in similar position within the public sector 2 years exposure to large corporate computing environments Experience in working in Primary Care IT Detailed experience in directly working with the identified Specialist Services. The Package: If successful our client is offering a salary of 28,576.69 - 35,753.85 for the IT field engineer role, favourable holiday allowance & company pension scheme. How to Apply: If you are interested in hearing more about this IT field engineer vacancy or interested in applying for the role please email me at or contact Principal IT Directly on LinkedIn. INDGH
IT Support Technician Altrincham - 3 days in the office and 2 days remote working 25,000 - 30,000 As an IT Support Technician, you'll be providing 1st and 2nd line support to end users and working on business platforms. You'll work closely with regional teams, support IT administration tasks, and contribute to project delivery. This role will suit someone who is passionate about IT and delivering great service and thrives on the challenge of working on different technologies. You'll be joining a service-oriented team that values positivity, adaptability, and continuous improvement. We'll support you with training and development to help you succeed and grow. Daily responsibilities: Provide proactive 1st/2nd line support across desktop, mobile, office applications and business systems Troubleshoot hardware, software, and network issues with our key support partner and with other partners for various business platforms Administer Microsoft Intune, Apple Business Manager, and Office 365 Support server and network troubleshooting Assist with IT projects and system improvements Maintain accurate records in the ITSM tool Occasionally visit other sites (full UK driving licence required) Essential Skills & Experience: Demonstrate proven IT skills. Strong customer service and communication skills Experience working to KPIs and SLAs Solid knowledge of Windows OS, Office 365, desktop support, and infrastructure including servers and storage Familiarity with cloud technologies (Azure is a plus) Analytical mindset and ability to make sound decisions under pressure Flexible and adaptable in a fast-paced environment
11/11/2025
Full time
IT Support Technician Altrincham - 3 days in the office and 2 days remote working 25,000 - 30,000 As an IT Support Technician, you'll be providing 1st and 2nd line support to end users and working on business platforms. You'll work closely with regional teams, support IT administration tasks, and contribute to project delivery. This role will suit someone who is passionate about IT and delivering great service and thrives on the challenge of working on different technologies. You'll be joining a service-oriented team that values positivity, adaptability, and continuous improvement. We'll support you with training and development to help you succeed and grow. Daily responsibilities: Provide proactive 1st/2nd line support across desktop, mobile, office applications and business systems Troubleshoot hardware, software, and network issues with our key support partner and with other partners for various business platforms Administer Microsoft Intune, Apple Business Manager, and Office 365 Support server and network troubleshooting Assist with IT projects and system improvements Maintain accurate records in the ITSM tool Occasionally visit other sites (full UK driving licence required) Essential Skills & Experience: Demonstrate proven IT skills. Strong customer service and communication skills Experience working to KPIs and SLAs Solid knowledge of Windows OS, Office 365, desktop support, and infrastructure including servers and storage Familiarity with cloud technologies (Azure is a plus) Analytical mindset and ability to make sound decisions under pressure Flexible and adaptable in a fast-paced environment
Data Centre Operations Manager Permanent - 100k - 110k + strong benefits Location: Remote Your new company I'm currently looking for a Data Centre Operations Manager to join a genuinely exciting business with great growth plans and execution so far. It's a rare opportunity to join a fast-scaling technology organisation at the forefront of AI and high-performance computing infrastructure. With a bold vision to deploy 3GW of data centre capacity by 2030, the company is building the physical backbone for a new generation of compute-intensive workloads. The business is an NVIDIA Cloud Partner and is a key organisation in the global on-demand GPU market. Your new role As Data Centre Operations Manager, you are the guardian of operational excellence across the data centre portfolio. This is a hands-on leadership role requiring someone who can manage the critical balance between uptime, efficiency, compliance, and continuous improvement in a demanding 24x7 environment. You will be responsible for the day-to-day performance of the data centre facilities, ensuring the AI and HPC infrastructure runs reliably, efficiently, and safely. You'll build and lead operational teams, implement world-class procedures, and drive the operational discipline that enables delivery on its commitments to customers. Key parts of the role: Deliver Operational Leadership and Excellence: Ensure maximum uptime, efficiency, and reliability. Build High-Performing Teams: Recruit, train, and lead teams of engineers and technicians. Drive Continuous Improvement: Implement operational frameworks and improvement initiatives that enhance efficiency, sustainability, reliability, and cost-effectiveness. Standards & Procedures: Implement and enforce standard operating procedures (SOPs), maintenance schedules, and incident response protocols Systems & Asset Management: Ensure the integrity and accuracy of data within the Data Centre Infrastructure Management (DCIM) system, including asset tracking, environmental monitoring, and capacity planning Vendor & Stakeholder Management: Manage vendor and contractor relationships, including maintenance providers, equipment suppliers, and service partners What you'll need to succeed 3+ years' experience in managing multi-site or hyperscale data centre operations, with 5-8 years of experience in data centre operations or facilities management. A strong understanding of data centre systems, including electrical, mechanical, HVAC, UPS, generators, fire suppression, and structured cabling Solid knowledge of IT infrastructure (servers, storage, network equipment, GPU clusters) and its interaction with facility systems Demonstrable ability to build, mentor, and lead operational teams in high-uptime, SLA-driven, 24x7 environments Proficiency in DCIM tools and asset management systems for monitoring, capacity planning, operational reporting and conducting asset audits. Hands-on experience with critical infrastructure systems and routine maintenance procedures Expert knowledge of industry standards and best practices (ISO 27001, ISO 50001, ASHRAE, Uptime Institute Tier Standards) Excellent communication, organisational, problem-solving, leadership and interpersonal skills. Strong communication skills with the ability to manage stakeholders and coordinate across departments Bachelor's degree in Electrical, Mechanical, or Computer Engineering, Information Technology, or related discipline Master's degree in Engineering, IT Management, or related field Professional certifications: CDCP (Certified Data Centre Professional), CDCS (Certified Data Centre Specialist), BICSI DCDC, or PMP What you'll get in return Strong salary (Up to 110k) and benefits Share options and long-term incentives Unlimited holiday policy 100% remote working with flexible hours A culture of internal promotion and career development Enhanced family-friendly policies What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
11/11/2025
Full time
Data Centre Operations Manager Permanent - 100k - 110k + strong benefits Location: Remote Your new company I'm currently looking for a Data Centre Operations Manager to join a genuinely exciting business with great growth plans and execution so far. It's a rare opportunity to join a fast-scaling technology organisation at the forefront of AI and high-performance computing infrastructure. With a bold vision to deploy 3GW of data centre capacity by 2030, the company is building the physical backbone for a new generation of compute-intensive workloads. The business is an NVIDIA Cloud Partner and is a key organisation in the global on-demand GPU market. Your new role As Data Centre Operations Manager, you are the guardian of operational excellence across the data centre portfolio. This is a hands-on leadership role requiring someone who can manage the critical balance between uptime, efficiency, compliance, and continuous improvement in a demanding 24x7 environment. You will be responsible for the day-to-day performance of the data centre facilities, ensuring the AI and HPC infrastructure runs reliably, efficiently, and safely. You'll build and lead operational teams, implement world-class procedures, and drive the operational discipline that enables delivery on its commitments to customers. Key parts of the role: Deliver Operational Leadership and Excellence: Ensure maximum uptime, efficiency, and reliability. Build High-Performing Teams: Recruit, train, and lead teams of engineers and technicians. Drive Continuous Improvement: Implement operational frameworks and improvement initiatives that enhance efficiency, sustainability, reliability, and cost-effectiveness. Standards & Procedures: Implement and enforce standard operating procedures (SOPs), maintenance schedules, and incident response protocols Systems & Asset Management: Ensure the integrity and accuracy of data within the Data Centre Infrastructure Management (DCIM) system, including asset tracking, environmental monitoring, and capacity planning Vendor & Stakeholder Management: Manage vendor and contractor relationships, including maintenance providers, equipment suppliers, and service partners What you'll need to succeed 3+ years' experience in managing multi-site or hyperscale data centre operations, with 5-8 years of experience in data centre operations or facilities management. A strong understanding of data centre systems, including electrical, mechanical, HVAC, UPS, generators, fire suppression, and structured cabling Solid knowledge of IT infrastructure (servers, storage, network equipment, GPU clusters) and its interaction with facility systems Demonstrable ability to build, mentor, and lead operational teams in high-uptime, SLA-driven, 24x7 environments Proficiency in DCIM tools and asset management systems for monitoring, capacity planning, operational reporting and conducting asset audits. Hands-on experience with critical infrastructure systems and routine maintenance procedures Expert knowledge of industry standards and best practices (ISO 27001, ISO 50001, ASHRAE, Uptime Institute Tier Standards) Excellent communication, organisational, problem-solving, leadership and interpersonal skills. Strong communication skills with the ability to manage stakeholders and coordinate across departments Bachelor's degree in Electrical, Mechanical, or Computer Engineering, Information Technology, or related discipline Master's degree in Engineering, IT Management, or related field Professional certifications: CDCP (Certified Data Centre Professional), CDCS (Certified Data Centre Specialist), BICSI DCDC, or PMP What you'll get in return Strong salary (Up to 110k) and benefits Share options and long-term incentives Unlimited holiday policy 100% remote working with flexible hours A culture of internal promotion and career development Enhanced family-friendly policies What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Inspire People is working with HM Land Registry (HMLR) during an exciting time as HMLR continue on a major digital transformation programme. HMLR's ambition is to become the world's leading land registry for speed, simplicity and an open approach to data. We are now looking for a Lead DevOps Engineer to join HMLR's Transformation & Technology Directorate. This role is to provide technical engineering capability for the DevOps team, taking a lead on platforms, managing roadmaps, working with development teams to deliver new services and champion DevOps methodologies processes & tooling. The Lead DevOps Engineer will be embedded in the DevOps teams, providing provide technical leadership and coaching to DevOps Engineers. You will take forward technical consolidation and/or improvement activities providing guidance and leadership to technicians throughout the IT Operations Practice and wider, whilst also working across T&T to support and deliver solutions in line with the Technology and Business Strategies. You will have experience of the following: Experience of technical leadership on DevOps platforms and technologies. Proven in depth technical expertise in Kubernetes and AWS. Experience of planning and leading on the delivery of significant technical change to devops platforms. Infrastructure-as-code scripting using terraform or similar tooling. Experience of managing technical risk and leading the implementation of appropriate mitigations. Proven ability to learn and understand new technology. Effective communication skills, including the ability to interact and build working relationships with stakeholders. Essential Experience Criteria: Experience of technical leadership on DevOps platforms and technologies. Proven in depth technical expertise in Kubernetes and AWS. Experience of planning and leading on the delivery of significant technical change to devops platforms. Infrastructure-as-code scripting using terraform or similar tooling. Experience of managing technical risk and leading the implementation of appropriate mitigations. Proven ability to learn and understand new technology. Effective communication skills, including the ability to interact and build working relationships with stakeholders. In return, you can expect: Over 29% employer pension contribution Annual leave of 28.5 days' paid holiday during each holiday year plus 8 days public holidays A clear progression pathway inc. personalised training and development plans including expensed accreditations with training days set aside Flexi-time scheme (You decide what working hours work best for you) Opportunity to work condensed hours Social and sports club Access to our employee assistance programme for counselling and support on a wide range of issues Interest-free loan for season tickets Cycle to work scheme (salary sacrifice). HMLR have a strong and positive culture, a commitment to inclusivity, an emphasis on continuous learning and development and flexible ways of working. Selection process details: HMLR is working with a recruitment partner (Inspire People) for this campaign. Please submit your CV? via the Apply button on this page. Inspire People will assess your CV and compile a longlist of applications for HM Land Registry to sift. Please make sure your CV outlines how you meet the Essential Experience listed above. Apply before 11:55 pm on Wednesday 26th November 2025 JBRP1_UKTJ
11/11/2025
Full time
Inspire People is working with HM Land Registry (HMLR) during an exciting time as HMLR continue on a major digital transformation programme. HMLR's ambition is to become the world's leading land registry for speed, simplicity and an open approach to data. We are now looking for a Lead DevOps Engineer to join HMLR's Transformation & Technology Directorate. This role is to provide technical engineering capability for the DevOps team, taking a lead on platforms, managing roadmaps, working with development teams to deliver new services and champion DevOps methodologies processes & tooling. The Lead DevOps Engineer will be embedded in the DevOps teams, providing provide technical leadership and coaching to DevOps Engineers. You will take forward technical consolidation and/or improvement activities providing guidance and leadership to technicians throughout the IT Operations Practice and wider, whilst also working across T&T to support and deliver solutions in line with the Technology and Business Strategies. You will have experience of the following: Experience of technical leadership on DevOps platforms and technologies. Proven in depth technical expertise in Kubernetes and AWS. Experience of planning and leading on the delivery of significant technical change to devops platforms. Infrastructure-as-code scripting using terraform or similar tooling. Experience of managing technical risk and leading the implementation of appropriate mitigations. Proven ability to learn and understand new technology. Effective communication skills, including the ability to interact and build working relationships with stakeholders. Essential Experience Criteria: Experience of technical leadership on DevOps platforms and technologies. Proven in depth technical expertise in Kubernetes and AWS. Experience of planning and leading on the delivery of significant technical change to devops platforms. Infrastructure-as-code scripting using terraform or similar tooling. Experience of managing technical risk and leading the implementation of appropriate mitigations. Proven ability to learn and understand new technology. Effective communication skills, including the ability to interact and build working relationships with stakeholders. In return, you can expect: Over 29% employer pension contribution Annual leave of 28.5 days' paid holiday during each holiday year plus 8 days public holidays A clear progression pathway inc. personalised training and development plans including expensed accreditations with training days set aside Flexi-time scheme (You decide what working hours work best for you) Opportunity to work condensed hours Social and sports club Access to our employee assistance programme for counselling and support on a wide range of issues Interest-free loan for season tickets Cycle to work scheme (salary sacrifice). HMLR have a strong and positive culture, a commitment to inclusivity, an emphasis on continuous learning and development and flexible ways of working. Selection process details: HMLR is working with a recruitment partner (Inspire People) for this campaign. Please submit your CV? via the Apply button on this page. Inspire People will assess your CV and compile a longlist of applications for HM Land Registry to sift. Please make sure your CV outlines how you meet the Essential Experience listed above. Apply before 11:55 pm on Wednesday 26th November 2025 JBRP1_UKTJ
IT Support Technician Altrincham - 3 days in the office and 2 days remote working £25,000 - £30,000 As an IT Support Technician, you'll be providing 1st and 2nd line support to end users and working on business platforms. You'll work closely with regional teams, support IT administration tasks, and contribute to project delivery. This role will suit someone who is passionate about IT and delivering great service and thrives on the challenge of working on different technologies.You'll be joining a service-oriented team that values positivity, adaptability, and continuous improvement. We'll support you with training and development to help you succeed and grow. Daily responsibilities: Provide proactive 1st/2nd line support across desktop, mobile, office applications and business systems Troubleshoot hardware, software, and network issues with our key support partner and with other partners for various business platforms Administer Microsoft Intune, Apple Business Manager, and Office 365 Support server and network troubleshooting Assist with IT projects and system improvements Maintain accurate records in the ITSM tool Occasionally visit other sites (full UK driving licence required) Essential Skills & Experience: Demonstrate proven IT skills. Strong customer service and communication skills Experience working to KPIs and SLAs Solid knowledge of Windows OS, Office 365, desktop support, and infrastructure including servers and storage Familiarity with cloud technologies (Azure is a plus) Analytical mindset and ability to make sound decisions under pressure Flexible and adaptable in a fast-paced environment
11/11/2025
Full time
IT Support Technician Altrincham - 3 days in the office and 2 days remote working £25,000 - £30,000 As an IT Support Technician, you'll be providing 1st and 2nd line support to end users and working on business platforms. You'll work closely with regional teams, support IT administration tasks, and contribute to project delivery. This role will suit someone who is passionate about IT and delivering great service and thrives on the challenge of working on different technologies.You'll be joining a service-oriented team that values positivity, adaptability, and continuous improvement. We'll support you with training and development to help you succeed and grow. Daily responsibilities: Provide proactive 1st/2nd line support across desktop, mobile, office applications and business systems Troubleshoot hardware, software, and network issues with our key support partner and with other partners for various business platforms Administer Microsoft Intune, Apple Business Manager, and Office 365 Support server and network troubleshooting Assist with IT projects and system improvements Maintain accurate records in the ITSM tool Occasionally visit other sites (full UK driving licence required) Essential Skills & Experience: Demonstrate proven IT skills. Strong customer service and communication skills Experience working to KPIs and SLAs Solid knowledge of Windows OS, Office 365, desktop support, and infrastructure including servers and storage Familiarity with cloud technologies (Azure is a plus) Analytical mindset and ability to make sound decisions under pressure Flexible and adaptable in a fast-paced environment
Senior Project Technician Location: Redhill (Hybrid - up to 2 days per week following induction) Salary: £50,000 - £65,000 (willing to pay more for the right person) + 10% performance bonus Hours: 8-hour shift between 8am - 6pm (with flexibility for out-of-hours work when required) Type: Hybrid Working - Up to two days per week (following office-based induction process) Reporting to: The Managing Director About Us We're Cloud2Me - a growing Managed Cloud Services provider that's passionate about people, technology, and exceptional customer service. From our humble beginnings to managing 400+ business IT systems, our mission has always been simple - deliver cutting-edge tech wrapped in kind, competent, and efficient support, serving the direct customer, MSP channel and SaaS vendors. We've grown 40% year-on-year over the last two years, and we're looking for another talented, personable, and ambitious Senior Project Technician to join our friendly team in Redhill. The Role As a Senior Project Technician, you'll take a leading role in delivering customer migrations and project-based work to the Cloud2Me platform. You'll work closely with clients, Project Managers, and our internal technical teams to scope, plan, and execute onboarding projects ensuring seamless transitions with minimal downtime. You'll be deeply involved in the design, configuration, and migration phases, covering everything from network setup and server builds to Microsoft 365 integration and Citrix deployments. You'll also act as a technical escalation point, mentoring junior Engineers and driving continuous improvement across the team. What You'll Do: Lead end-to-end customer migration projects to the Cloud2Me Managed Cloud platform. Scope and document solutions (HLD/LLD) tailored to customer environments. Build and configure environments including networks, VPNs, servers/VMs, RDS/Citrix, and application hosting. Execute data and application migrations, including SQL and Microsoft 365. Coordinate with delivery assistants and communicate clearly with clients throughout projects. Deliver out-of-hours cutovers and manage post-go-live hyper care. Support upgrades and renewals for existing customers (e.g. OS upgrades, platform transitions). Mentor junior Engineers and contribute to knowledge-sharing and process improvement. Maintain detailed project documentation and ensure successful handovers to support teams. What's In It For You: £50,000 - £65,000 base salary (willing to pay more for the right person) 10% performance bonus Hybrid working (up to 2 days per week following induction) 22 - 25 days' holiday (rising with service) Company laptop In-house and external training opportunities Frequent team socials and "Free Food Fridays" Free onsite parking Frequent overtime opportunities A supportive, ambitious team where you'll have real influence and room to grow Sound Like You If you're ready to take on a rewarding technical role with genuine career growth, apply now and join a business where people, passion, and performance come together.
11/11/2025
Full time
Senior Project Technician Location: Redhill (Hybrid - up to 2 days per week following induction) Salary: £50,000 - £65,000 (willing to pay more for the right person) + 10% performance bonus Hours: 8-hour shift between 8am - 6pm (with flexibility for out-of-hours work when required) Type: Hybrid Working - Up to two days per week (following office-based induction process) Reporting to: The Managing Director About Us We're Cloud2Me - a growing Managed Cloud Services provider that's passionate about people, technology, and exceptional customer service. From our humble beginnings to managing 400+ business IT systems, our mission has always been simple - deliver cutting-edge tech wrapped in kind, competent, and efficient support, serving the direct customer, MSP channel and SaaS vendors. We've grown 40% year-on-year over the last two years, and we're looking for another talented, personable, and ambitious Senior Project Technician to join our friendly team in Redhill. The Role As a Senior Project Technician, you'll take a leading role in delivering customer migrations and project-based work to the Cloud2Me platform. You'll work closely with clients, Project Managers, and our internal technical teams to scope, plan, and execute onboarding projects ensuring seamless transitions with minimal downtime. You'll be deeply involved in the design, configuration, and migration phases, covering everything from network setup and server builds to Microsoft 365 integration and Citrix deployments. You'll also act as a technical escalation point, mentoring junior Engineers and driving continuous improvement across the team. What You'll Do: Lead end-to-end customer migration projects to the Cloud2Me Managed Cloud platform. Scope and document solutions (HLD/LLD) tailored to customer environments. Build and configure environments including networks, VPNs, servers/VMs, RDS/Citrix, and application hosting. Execute data and application migrations, including SQL and Microsoft 365. Coordinate with delivery assistants and communicate clearly with clients throughout projects. Deliver out-of-hours cutovers and manage post-go-live hyper care. Support upgrades and renewals for existing customers (e.g. OS upgrades, platform transitions). Mentor junior Engineers and contribute to knowledge-sharing and process improvement. Maintain detailed project documentation and ensure successful handovers to support teams. What's In It For You: £50,000 - £65,000 base salary (willing to pay more for the right person) 10% performance bonus Hybrid working (up to 2 days per week following induction) 22 - 25 days' holiday (rising with service) Company laptop In-house and external training opportunities Frequent team socials and "Free Food Fridays" Free onsite parking Frequent overtime opportunities A supportive, ambitious team where you'll have real influence and room to grow Sound Like You If you're ready to take on a rewarding technical role with genuine career growth, apply now and join a business where people, passion, and performance come together.
Project Technician Location: Redhill (Hybrid - up to 2 days per week following induction) Salary: £42,000 - £52,000 (willing to pay more for the right person) + 5% performance bonus Hours: 8-hour shift between 8am - 6pm (with flexibility for out-of-hours work when required) Type: Hybrid Working - Up to two days per week (following office-based induction process) Reporting to: Senior Project Technician About Us We're Cloud2Me - a growing Managed Cloud Services provider that's passionate about people, technology, and exceptional customer service. From our humble beginnings to managing 400+ business IT systems, our mission has always been simple - deliver cutting-edge tech wrapped in kind, competent, and efficient support, serving the direct customer, MSP channel and SaaS vendors. We've grown 40% year-on-year over the last two years, and we're looking for another talented, personable, and ambitious Project Technician to join our friendly team in Redhill. The Role As a Project Technician, you'll support and deliver customer migrations and infrastructure projects across Cloud2Me's managed hosting environment. Working closely with senior Engineers and project leads, you'll help design, build, and migrate systems into our cloud platform ensuring customers experience a seamless transition with minimal disruption. This is a technical, customer-facing role with plenty of opportunity to grow into more senior project delivery responsibilities over time. What You'll Do: Assist in delivering onboarding and migration projects to the Cloud2Me platform. Support the build and configuration of environments (servers/VMs, VPNs, networks, RDS/Citrix, Microsoft 365). Migrate user data, profiles, and applications from existing environments. Participate in discovery sessions, scoping, and documenting solutions. Support out-of-hours cutovers and post-go-live hyper care where required. Work closely with customers to ensure effective communication throughout each project. Maintain project documentation, as-built records, and handover packs. Identify and suggest improvements to systems, processes, and delivery methods. Provide technical support to colleagues and assist with knowledge sharing. What's In It For You: £42,000 - £52,000 base salary (willing to pay more for the right person) 5% performance bonus Hybrid working (up to 2 days per week following induction) 22 - 25 days' holiday (rising with service) Company laptop In-house and external training opportunities Frequent team socials and "Free Food Fridays" Free onsite parking Frequent overtime opportunities A friendly, ambitious environment where you'll learn, grow, and make an impact Sound Like You If you're ready to take on a rewarding technical role with genuine career growth, apply now and join a business where people, passion, and performance come together.
11/11/2025
Full time
Project Technician Location: Redhill (Hybrid - up to 2 days per week following induction) Salary: £42,000 - £52,000 (willing to pay more for the right person) + 5% performance bonus Hours: 8-hour shift between 8am - 6pm (with flexibility for out-of-hours work when required) Type: Hybrid Working - Up to two days per week (following office-based induction process) Reporting to: Senior Project Technician About Us We're Cloud2Me - a growing Managed Cloud Services provider that's passionate about people, technology, and exceptional customer service. From our humble beginnings to managing 400+ business IT systems, our mission has always been simple - deliver cutting-edge tech wrapped in kind, competent, and efficient support, serving the direct customer, MSP channel and SaaS vendors. We've grown 40% year-on-year over the last two years, and we're looking for another talented, personable, and ambitious Project Technician to join our friendly team in Redhill. The Role As a Project Technician, you'll support and deliver customer migrations and infrastructure projects across Cloud2Me's managed hosting environment. Working closely with senior Engineers and project leads, you'll help design, build, and migrate systems into our cloud platform ensuring customers experience a seamless transition with minimal disruption. This is a technical, customer-facing role with plenty of opportunity to grow into more senior project delivery responsibilities over time. What You'll Do: Assist in delivering onboarding and migration projects to the Cloud2Me platform. Support the build and configuration of environments (servers/VMs, VPNs, networks, RDS/Citrix, Microsoft 365). Migrate user data, profiles, and applications from existing environments. Participate in discovery sessions, scoping, and documenting solutions. Support out-of-hours cutovers and post-go-live hyper care where required. Work closely with customers to ensure effective communication throughout each project. Maintain project documentation, as-built records, and handover packs. Identify and suggest improvements to systems, processes, and delivery methods. Provide technical support to colleagues and assist with knowledge sharing. What's In It For You: £42,000 - £52,000 base salary (willing to pay more for the right person) 5% performance bonus Hybrid working (up to 2 days per week following induction) 22 - 25 days' holiday (rising with service) Company laptop In-house and external training opportunities Frequent team socials and "Free Food Fridays" Free onsite parking Frequent overtime opportunities A friendly, ambitious environment where you'll learn, grow, and make an impact Sound Like You If you're ready to take on a rewarding technical role with genuine career growth, apply now and join a business where people, passion, and performance come together.
Senior Hosting Technician - 2nd / 3rd Line Support Location: Redhill (Hybrid) Salary: £35,000 - £45,000 (more for the right person) + 5% performance bonus Hours: 8-hour shift between 8am - 6pm Type: Full-time, Permanent About Us We're Cloud2Me - a growing Managed Cloud Services provider that's passionate about people, technology, and exceptional customer service. From our humble beginnings to managing 400+ business IT systems, our mission has always been simple - deliver cutting-edge tech wrapped in kind, competent, and efficient support, serving the direct customer, MSP channel and SaaS vendors. We've grown 40% year-on-year over the last two years, and we're looking for another talented, personable, and ambitious Senior Hosting Technician (2nd / 3rd Line Support) to join our friendly team in Redhill. The Role As a Senior Hosting Technician, you'll be responsible for delivering high-level technical support across our hosting, networking, and cloud infrastructure environments. You'll handle escalated issues from the 1st Line team, troubleshoot complex systems, and play a key role in maintaining the uptime, performance, and security of our hosted platforms. You'll also contribute to project work, system improvements, and mentoring junior colleagues, helping us continue to provide industry-leading service to our clients. What You'll Do: Act as the escalation point for 1st Line Engineers, providing expert guidance and troubleshooting support. Manage complex incidents across Windows, Linux, and virtualised server environments. Support and maintain network infrastructure, including switches, firewalls, and VPNs. Diagnose and resolve performance and connectivity issues across cloud and hosted systems. Implement updates, configuration changes, and security patches. Lead on system monitoring, capacity management, and service improvements. Assist with project delivery, migrations, and new client onboarding. Document procedures, create knowledge base articles, and share best practices. Collaborate with colleagues to continuously enhance our service offering and customer satisfaction. What You'll Bring: Minimum 4 years' experience in a similar 2nd / 3rd Line Support or hosting role. Strong communicator - able to explain technical issues clearly and confidently. Advanced knowledge of Windows Server, Active Directory, and Group Policy. Solid understanding of networking concepts (firewalls, DNS, DHCP, VLANs, TCP/IP, routing, VPNs). Experience with Microsoft RDS / Remote Desktop and ideally Citrix Virtual App/Desktops. Hands-on experience with virtualisation technologies (VMware, Hyper-V). Familiarity with cloud platforms such as Microsoft 365, Azure, or AWS. Confident troubleshooting hardware, software, and infrastructure issues. Strong organisational skills and ability to prioritise multiple tasks. Live within 60 minutes of Redhill. What's In It For You: £35,000 - £45,000 base salary (willing to pay more for the right person) 5% performance bonus 22 - 25 days' holiday (rising with service) Company laptop In-house and external training to support your growth Frequent team socials and "Free Food Fridays" Free onsite parking Frequent overtime opportunities A supportive, people-first culture where your input is valued and your expertise makes a difference Sound Like You If you're ready to take on a rewarding technical role with genuine career growth, apply now and join a business where people, passion, and performance come together.
11/11/2025
Full time
Senior Hosting Technician - 2nd / 3rd Line Support Location: Redhill (Hybrid) Salary: £35,000 - £45,000 (more for the right person) + 5% performance bonus Hours: 8-hour shift between 8am - 6pm Type: Full-time, Permanent About Us We're Cloud2Me - a growing Managed Cloud Services provider that's passionate about people, technology, and exceptional customer service. From our humble beginnings to managing 400+ business IT systems, our mission has always been simple - deliver cutting-edge tech wrapped in kind, competent, and efficient support, serving the direct customer, MSP channel and SaaS vendors. We've grown 40% year-on-year over the last two years, and we're looking for another talented, personable, and ambitious Senior Hosting Technician (2nd / 3rd Line Support) to join our friendly team in Redhill. The Role As a Senior Hosting Technician, you'll be responsible for delivering high-level technical support across our hosting, networking, and cloud infrastructure environments. You'll handle escalated issues from the 1st Line team, troubleshoot complex systems, and play a key role in maintaining the uptime, performance, and security of our hosted platforms. You'll also contribute to project work, system improvements, and mentoring junior colleagues, helping us continue to provide industry-leading service to our clients. What You'll Do: Act as the escalation point for 1st Line Engineers, providing expert guidance and troubleshooting support. Manage complex incidents across Windows, Linux, and virtualised server environments. Support and maintain network infrastructure, including switches, firewalls, and VPNs. Diagnose and resolve performance and connectivity issues across cloud and hosted systems. Implement updates, configuration changes, and security patches. Lead on system monitoring, capacity management, and service improvements. Assist with project delivery, migrations, and new client onboarding. Document procedures, create knowledge base articles, and share best practices. Collaborate with colleagues to continuously enhance our service offering and customer satisfaction. What You'll Bring: Minimum 4 years' experience in a similar 2nd / 3rd Line Support or hosting role. Strong communicator - able to explain technical issues clearly and confidently. Advanced knowledge of Windows Server, Active Directory, and Group Policy. Solid understanding of networking concepts (firewalls, DNS, DHCP, VLANs, TCP/IP, routing, VPNs). Experience with Microsoft RDS / Remote Desktop and ideally Citrix Virtual App/Desktops. Hands-on experience with virtualisation technologies (VMware, Hyper-V). Familiarity with cloud platforms such as Microsoft 365, Azure, or AWS. Confident troubleshooting hardware, software, and infrastructure issues. Strong organisational skills and ability to prioritise multiple tasks. Live within 60 minutes of Redhill. What's In It For You: £35,000 - £45,000 base salary (willing to pay more for the right person) 5% performance bonus 22 - 25 days' holiday (rising with service) Company laptop In-house and external training to support your growth Frequent team socials and "Free Food Fridays" Free onsite parking Frequent overtime opportunities A supportive, people-first culture where your input is valued and your expertise makes a difference Sound Like You If you're ready to take on a rewarding technical role with genuine career growth, apply now and join a business where people, passion, and performance come together.
IT Support Technician Altrincham - 3 days in the office and 2 days remote working £25,000 - £30,000 As an IT Support Technician, you'll be providing 1st and 2nd line support to end users and working on business platforms. You'll work closely with regional teams, support IT administration tasks, and contribute to project delivery. This role will suit someone who is passionate about IT and delivering great service and thrives on the challenge of working on different technologies. You'll be joining a service-oriented team that values positivity, adaptability, and continuous improvement. We'll support you with training and development to help you succeed and grow. Daily responsibilities: Provide proactive 1st/2nd line support across desktop, mobile, office applications and business systems Troubleshoot hardware, software, and network issues with our key support partner and with other partners for various business platforms Administer Microsoft Intune, Apple Business Manager, and Office 365 Support server and network troubleshooting Assist with IT projects and system improvements Maintain accurate records in the ITSM tool Occasionally visit other sites (full UK driving licence required) Essential Skills & Experience: Demonstrate proven IT skills. Strong customer service and communication skills Experience working to KPIs and SLAs Solid knowledge of Windows OS, Office 365, desktop support, and infrastructure including Servers and storage Familiarity with cloud technologies (Azure is a plus) Analytical mindset and ability to make sound decisions under pressure Flexible and adaptable in a fast-paced environment
11/11/2025
Full time
IT Support Technician Altrincham - 3 days in the office and 2 days remote working £25,000 - £30,000 As an IT Support Technician, you'll be providing 1st and 2nd line support to end users and working on business platforms. You'll work closely with regional teams, support IT administration tasks, and contribute to project delivery. This role will suit someone who is passionate about IT and delivering great service and thrives on the challenge of working on different technologies. You'll be joining a service-oriented team that values positivity, adaptability, and continuous improvement. We'll support you with training and development to help you succeed and grow. Daily responsibilities: Provide proactive 1st/2nd line support across desktop, mobile, office applications and business systems Troubleshoot hardware, software, and network issues with our key support partner and with other partners for various business platforms Administer Microsoft Intune, Apple Business Manager, and Office 365 Support server and network troubleshooting Assist with IT projects and system improvements Maintain accurate records in the ITSM tool Occasionally visit other sites (full UK driving licence required) Essential Skills & Experience: Demonstrate proven IT skills. Strong customer service and communication skills Experience working to KPIs and SLAs Solid knowledge of Windows OS, Office 365, desktop support, and infrastructure including Servers and storage Familiarity with cloud technologies (Azure is a plus) Analytical mindset and ability to make sound decisions under pressure Flexible and adaptable in a fast-paced environment
Jobs - Frequently Asked Questions
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