147 jobs found

Job Title: 1st Line IT Support Location: Ridham Dock Road, Sittingbourne, Kent, ME9 8SR Salary: 30,000 per annum Job type: Full Time, Permanent Working Hours: 40hrs, Monday - Friday Countrystyle Recycling are proud to operate the largest independent fleet of modern waste management vehicles in Kent, London and the South East. Our fleet vehicles include dustcarts, skip trucks, hook loaders and bulk haulage lorries. About the role: To provide technical support across all sites and contracts for all support tickets including server, desktop and networking infrastructure and telephone systems, both landline and mobile services. Please note: A Full UK Driving licence and access to a vehicle for occasional travel to other sites is required. Key Responsibilities: Manage and maintain good quality, accurate documentation on all IT processes Maintain systems, resolving any general workplace IT issues. Assist the wider IT team to deliver IT projects, such as a new workflow, including the carrying out of testing. Assist the wider IT team to monitor the network for all sites and working closely with our outsourced IT department on any issues. Assist in maintaining our printer outsourcing contract. Co-ordinate data compliance with our outsourced IT department (e.g. laptop encryption, remote wiping etc) ensuring our IT infrastructure is secure and compliant with regulations (including GDPR). Monitor and update the 'IT issues' database. Staff have a duty to take care of their own health and safety and that of others who may be affected by their actions at work. Staff must co-operate, report unsafe conditions and comply with the company management systems and safe systems of work as well as co-workers to help everyone meet their legal requirements. About you: Essential Requirements: Strong Communications skills at all levels MS Office to intermediate level Documentation to entry Level Previous experience in a similar role/ IT Field or IT Qualification Ability to work to tight deadlines GCSE grades A-C Proactive with a desire to learn new skills Attention to detail Desirable Requirements: Networking (Unifi/ Meraki/ Cisco) Knowledge Knowledge of Windows Operating Systems Benefits: Life Insurance with access to GP24 Commitment to wellbeing through Employee Assistance Programme Electric Car salary sacrifice scheme for eligible employees Cycle to work scheme Company Events GymFlex salary sacrifice Please click on the APPLY button to send your CV for this role. Overseas candidates will NOT be considered for this role. We are not sponsoring Visa's at this time, so please refrain from applying unless eligible to work in the UK. Candidates with the relevant experience or job title of; 1st Line IT Support Engineer, IT Technician, IT Support Engineer, IT Service Engineer, IT Service Desk Technician, IT Services Manager, 1stLine Helpdesk Engineer, IT Support Technician, 1st Line Support Engineer, Support Technician, IT Support Engineer, 1st Line Support Technician, Technical Support, IT Support, IT Systems Engineer, IT Systems Support, 1st Line Support, JavaScript, HTML, PHP, Wordpress, CSS, First Line Support Analyst may also be considered for this role.

IT End-User Systems Technician - Horsham - Circa £35K My client is seeking an IT End-User Systems Technician to provide advanced technical support and maintenance for end-user devices, including PCs, laptops, mobile devices, and networking equipment. This role is critical in ensuring the smooth operation of the organisation s IT infrastructure by diagnosing, repairing, and upgrading end-user equipment while delivering excellent customer service. Key Responsibilities: Support end-users with complex IT issues beyond the scope of the IT Helpdesk. Install, configure, troubleshoot, and maintain end-user devices, including desktops, laptops, mobile devices, and peripherals. Manage end-user accounts, permissions, and access rights in compliance with security policies. Assist in developing long-term strategies for IT asset management and device standardisation. Document and track equipment failures, repairs, and inventory. Provide onsite and remote technical support across various locations. Collaborate with network administrators to ensure efficient IT operations. Ensure compliance with IT security policies, including backup management and device security. Technical Requirements: 3-5 years of IT support experience. Strong technical knowledge of hardware, including PCs, laptops, and peripherals. Hands-on experience with troubleshooting and maintaining Windows-based environments. Knowledge of networking protocols and IT security best practices. Relevant IT certifications (CompTIA Core or equivalent preferred). What s in It for You? Opportunity to work in a dynamic IT environment with cutting-edge technology. A varied role offering a mix of onsite and remote work. Career development opportunities in a supportive team. This is an office based position If you are a skilled IT technician with a passion for troubleshooting and end-user support, we d love to hear from you! IT Systems Technician

An experienced Senior IT Technician is needed to join our team at Levett Consultancy on a full-time permanent basis. We are excited to be recruiting for a Senior IT Technician, providing 2nd line technical support for our UK customer base, working from our Ongar (near Chelmsford) and Ipswich offices. This role offers an opportunity to deepen your expertise in Google and Microsoft technologies within a challenging and rewarding environment. About Us: Levett Consultancy is a dynamic SME specialising in driving digital transformation through cloud technology. As Microsoft and Google Partners, we deliver exceptional IT solutions, fostering long-term partnerships and empowering organisations. Our collaborative and innovative culture is guided by our core principle: "Keeping Technology Simple." Our offices in Ongar and Ipswich provide professional working environments where you'll collaborate with our talented team while building strong relationships with our clients. This is an excellent opportunity to progress your career with a well-established company! Ideal Candidate Profile: We seek a proactive, communicative individual with diverse technical skills and a passion for exceeding customer expectations. The position is ideally suited to a 1st line technician wanting to progress their IT career. Essential Experience, Skills, and Knowledge: Minimum 3 years of 1st/2nd line support experience with strong troubleshooting abilities Proficiency with ITIL service desks for effective ticket management Strong experience with Windows Server including Active Directory, Group Policy, DNS, and DHCP Experience supporting various client devices including Windows, Apple, and ChromeOS Solid understanding of LAN, WAN, and Wi-Fi environments Ability to efficiently troubleshoot and resolve software and hardware issues Experience managing Google Workspace and Microsoft 365 environments Experience configuring and installing network printers and other hardware Experience in an education setting is desirable but not essential Personal Qualities: Team player with a customer-centric approach Strong problem-solving and communication skills Organised, adaptable, and goal-oriented Eagerness for continuous learning Desirable Qualifications (Minimum Two): CompTIA A+ CompTIA Network+ Google Workspace Administrator Google Workspace Deployment Specialist Microsoft Certified Expert/Associate CCNP Routing & Switching Sophos Certified Engineer Benefits: Competitive salary between £25,000 - £27,000 per annum Comprehensive company-funded training tailored to your development 35-hour working week Company pension scheme Health care benefits Professional development opportunities Collaborative and innovative working culture Opportunity to work with leading cloud technologies Sounds interesting? Click the APPLY button to send your CV for immediate consideration. Candidates with previous experience or job titles, including; IT Support Technician, Systems Administrator, IT Support Engineer, Technical Support Specialist, Network Technician, Desktop Support Engineer, IT Helpdesk Technician, Cloud Support Engineer will also be considered.

Our client is looking for an experienced IT Technician to join their growing multi-brand business. Working as part of the internal IT team providing 1st, 2nd and 3rd level end user support from desktop to major applications and infrastructure along with system support on our internal and external owned infrastructure across multiply countries and offices. Manage, support design and deliver of end-to-end solutions, using a variety of Microsoft cloud, connectivity and third-party solutions and/or partners. The ideal person will be highly resilient, able to remain calm and stable under pressure and have excellent interpersonal skills to provide support for our internal end users and applications investigating troubleshooting & resolving issues. Job Purpose: To provide 1st, 2nd and 3rd Level end user and system support Communicating with the users needing support will be either direct, remote access, e-mail or by the telephone Set up & Support clients with applications such as Microsoft 365 Install and administrate servers, laptops and PCs including operating systems and applications Working and managing, when necessary, with 3rd party support suppliers and contractors to fulfil company requirements and projects Perform system backups and recovery Configure and maintain the company's end points and operating systems to comply with corporate polices Provide support in Project Management and Delivery from a Solution design, peer review & client liaison perspective Resolving technical problems as they arise Maintaining the security and integrity of the company's IT systems. Maintain accurate departmental / client records, including hardware assets and software licenses Ensure that software license terms are not breached Experience & proven hands-on knowledge: Managing end users (includes MACD; move, add, change & delete) with local PC configurations Understand and working knowledge looking after LANs, WANs WLANs. Configuring DHCP and DNS Understand the setup and maintenance of network cabling and rack design Including the configuration of switches and routers Excellent Communication skills Desktop Support Laptop/PC builds Android / iOS Tablet & mobile phone deployments Experience of helpdesk ticket system Microsoft Windows 10/11 /Microsoft Office Support / Microsoft Office365 SharePoint Administration & Support / Microsoft Office 365 Administration / Microsoft Intune (Endpoint Manager / Microsoft Entra (Azure AD) Troubleshooting Printers & Internet connectivity Network design and implementation including Installation of CAT 6 networks (installing structured cabling) Natural aptitude for troubleshooting and problem solving, with the ability to resolve network issues of varying complexity Qualities and Skills Required: Excellent written and spoken English Commercial awareness Good administration, planning and organisational skills (to work to deadlines and prioritise own workload). Change, Incident & Problem management. Highly focused on attention to detail and quality orientation Creative and lateral thinking, idea generating for process improvement and able to implement Ability to work on multiple tasks in isolation and within a team Highly resilient, remaining calm and stable under pressure Excellent communication and interpersonal skills A positive and proactive attitude A flexible approach and enthusiastic manner Willing and able to travel to other locations when required Identifies new areas and business processes where Office 365 could be deployed while developing and manages an auditing process for the Office 365 ecosystem for both internal and external customers Package: Up to 31,000 + Package + Benefits Benefits: Employee discount Free parking Health & wellbeing programme On-site parking Store discount Working hours Monday to Friday (9am to 5pm) Role requres a drving licence By applying for this role, you are consenting for Gravity Recruit Limited to hold and process your data in compliance with the General Data Protection Regulations. Your details will be added to our candidate database, and we may process certain information about you for our legitimate business interests in order to provide you with Recruitment Services. Full details can be found in our Data Protection & Privacy Policy at our website. If you wish to exercise your right to access, erase or restrict the holding or processing of your data please contact us through our website and we will respond to your query within 48 hours.

Helpdesk Technician Location: Surrey, on-site working intially before transitioning into hybrid working (2 days from home) Salary: 25,000 - 27,000 Working pattern: Monday to Friday, 9am - 5pm Our client is looking for a proactive Helpdesk Technician to join their IT department to provide remote support to internal users, manage service requests through a ticketing system, and assist with IT asset provisioning and maintenance. Responsibilities Provide first-line technical support via phone, email, Microsoft Teams, and remote access tools Diagnose and resolve hardware, software, and network issues, escalating where necessary Set up new user accounts and IT equipment in accordance with internal build protocols Decommission user accounts and equipment for leavers Perform daily operational checks and maintain accurate records Build and configure client machines Order and track IT equipment and maintain the asset database Support branch locations on-site as needed The candidate will ideally possess: Experience with IT ticketing systems Familiarity with Active Directory and Microsoft Azure/Intune Working knowledge of Microsoft technologies (Windows 10/11, Windows Server 2012 R2 or newer, Microsoft 365) Exposure to VOIP systems

We are looking for a German speaking 1st Line support Technician to work for a reputable client based in reading. As a 1st Line Technical Support Specialist, you'll be the first point of contact for users across the UK and Germany needing help with laptops, tablets, and essential diagnostic tools. Whether it's resolving software glitches or coordinating equipment repairs, you'll be the calm, knowledgeable voice that guides them through. Responsibilities Delivering top-tier customer service every step of the way Provide remote technical support (in German & English) for hardware/software issues Troubleshoot problems and follow decision trees to pinpoint the root cause Escalating unresolved issues to suppliers or Tier 2 teams as needed Arrange delivery and collection of loan equipment and warranty items Liaise between dealers and suppliers to ensure seamless resolution Follow up on service calls and ensure SLAs are met Collaborate with colleagues to share knowledge and solve problems together Communicate clearly and regularly with internal teams and external partners Experience: Experience in a Tier 2 support or similar technical helpdesk environment Confident in problem solving and fault diagnosis using structured approaches Experience handling general networking issues Previous call centre or customer facing support experience Strong communication skills-both spoken and written-in German and English Skilled in Microsoft Office, general PC usage, and CRM systems Positive, team-oriented, and customer-obsessed mindset Desirable: Degree-qualified (IT, Engineering, or similar) Advanced knowledge of Excel and Word Key Competencies You'll Bring Problem Solving & Process Thinking Customer Focus & Integrity Planning, Prioritising & Organising Personal Learning & Growth Mindset Time Management & Task Ownership Functional/Technical Acumen Collaborative Teamwork At Gleeson Recruitment Group, we embrace inclusivity and welcome applicants of all backgrounds, experiences, and abilities. We are proud to be a disability confident employer. By applying you will be registered as a candidate with Gleeson Recruitment Limited. Our Privacy Policy is available on our website and explains how we will use your data.

We are looking for a German speaking 1st Line support Technician to work for a reputable client based in reading. As a 1st Line Technical Support Specialist, you'll be the first point of contact for users across the UK and Germany needing help with laptops, tablets, and essential diagnostic tools. Whether it's resolving software glitches or coordinating equipment repairs, you'll be the calm, knowledgeable voice that guides them through. Responsibilities Delivering top-tier customer service every step of the way Provide remote technical support (in German & English) for hardware/software issues Troubleshoot problems and follow decision trees to pinpoint the root cause Escalating unresolved issues to suppliers or Tier 2 teams as needed Arrange delivery and collection of loan equipment and warranty items Liaise between dealers and suppliers to ensure seamless resolution Follow up on service calls and ensure SLAs are met Collaborate with colleagues to share knowledge and solve problems together Communicate clearly and regularly with internal teams and external partners Experience: Experience in a Tier 2 support or similar technical helpdesk environment Confident in problem solving and fault diagnosis using structured approaches Experience handling general networking issues Previous call centre or customer facing support experience Strong communication skills-both spoken and written-in German and English Skilled in Microsoft Office, general PC usage, and CRM systems Positive, team-oriented, and customer-obsessed mindset Desirable: Degree-qualified (IT, Engineering, or similar) Advanced knowledge of Excel and Word Key Competencies You'll Bring Problem Solving & Process Thinking Customer Focus & Integrity Planning, Prioritising & Organising Personal Learning & Growth Mindset Time Management & Task Ownership Functional/Technical Acumen Collaborative Teamwork At Gleeson Recruitment Group, we embrace inclusivity and welcome applicants of all backgrounds, experiences, and abilities. We are proud to be a disability confident employer. By applying you will be registered as a candidate with Gleeson Recruitment Limited. Our Privacy Policy is available on our website and explains how we will use your data.

Role: 1st/2nd Line IT Support Location: West Brom Salary: 28,000 Are you ready to take your IT career to the next level? We are seeking a dedicated and enthusiastic individual for a 1st/2nd Line IT Support role within a dynamic managed service provider (MSP) based in West Bromwich. This is an exciting opportunity that blends office presence with hybrid working flexibility, perfect for those who thrive on variety and wish to gain hands-on experience with multiple technologies. Responsibilities: Provide first-class support as part of our helpdesk team Troubleshoot technical issues across diverse systems Collaborate closely with senior technicians on complex matters Technical Skills Required: 365 and Exchange Azure AD/Entra server support networking knowledge (desirable) service desk experience This position offers not just another job but also serves as an excellent chance for personal growth by getting hands-on experience across numerous platforms under mentorship from seasoned professionals-all this while enjoying the benefits of hybrid work arrangements! If this sounds like it could be your ideal fit, we look forward to seeing how you can contribute towards advancing technology services alongside us! In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.

My client is are a reputable property and real estate company who are are seeking a dedicated Assistant IT Technican to join our team, based from head office providing 1st line helpdesk support to 900+ users across 4 offices. You will play a key role in ensuring smooth IT operations, troubleshooting issues, and maintaining systems to a high standard. There is capacity for excellent professional development within an experienced team and an industry leading company. Key Responsibilities: Provide 1st line support for desktops, laptops, printers, mobile devices, and software. Resolve faults and helpdesk requests in line with service level targets. Liaise with third-party providers and ISPs for hardware and internet issues. Assist with PC builds, re-builds, and hardware problems. Ensure daily backups are conducted and maintain system documentation. Keep up-to-date with new technologies to improve business systems. Essential Skills & Knowledge: Office 365. Office 365 Administration. SharePoint. Minimum 6 Months Experience within an IT related position. This opportunity would be ideal for an individual seeking to take the next step to further their career.

Job Title: 1st Line Support Engineer Location: Oxford (On-site) Salary: 25,000 - 27,000 DOE + Benefits About the Role We are working with a growing independent retail business based in Oxford that is looking for a friendly and proactive 1st Line Support Engineer to join their in-house IT team. This is a fantastic opportunity for someone early in their IT career to gain hands-on experience in a supportive environment, with exposure to a wide range of technologies and retail systems. You'll be the first point of contact for all IT-related issues across the business, supporting users across retail and office environments. Key Responsibilities Provide first-line technical support to end-users (in-store and office staff) via phone, email, and face-to-face. Troubleshoot hardware, software, and basic network issues. Set up and maintain desktops, laptops, POS systems, printers, and mobile devices. Log, track, and update support tickets through the internal helpdesk system. Escalate more complex issues to 2nd line or external IT partners as needed. Assist with onboarding new employees - including IT equipment setup and basic training. Perform routine system checks and IT housekeeping tasks. Maintain inventory of IT assets and ensure equipment is up to date and secure. What We're Looking For Some experience in a 1st line support role, helpdesk, or IT technician position (retail sector experience a plus). Basic understanding of: Windows 10/11 and Microsoft 365 applications Printer and peripheral troubleshooting Password resets, user account management (Active Directory basics ideal) A genuine passion for IT and helping others. Excellent communication and problem-solving skills. Ability to work independently and manage time effectively. A positive, can-do attitude with a willingness to learn and grow. Experience supporting EPOS systems or handheld retail devices. (beneficial) IT-related qualifications (e.g., CompTIA A+, Microsoft Fundamentals, etc.) (beneficial) In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.

3rd Line Technician Slough - Based onsite. 38k - Plus Benefits Benefits: A very autonomous relaxed environment whilst still providing you with support whenever you need it, Potential to Apply for Microsoft Training Vouchers after a Year working with a friendly bunch of people who are passionate about IT but also providing a fantastic service! We are passionate about investing in the education of pupils SAGE Employee Benefits. 2 years death in salary 3% pension contribution Sage benefits scheme (discounts) MS Vouchers 3 month after probation - progression plan 25 days holiday, 5 days for Xmas and get it all off. BH just given. Holiday at holiday Free Lunch Our client is looking for a 3rd Line Technician based on a client site to work as part of our managed service team. Key Tasks 1. ICT Support Service on-site Under the guidance of the Network Manager: Provide specialist ICT support that ensures the school/centre establishes and maintains high quality learning facilities. Become the "second in command" to the Network Manager, and if working for a Trust Network Manager, potentially lead that satellite site - so the ability to work independently is a must. Use specialist skills/training/experience to support school/centre's staff & pupils ICT requirements. Maintenance of specialist equipment, check for quality/safety, undertake specialist repairs/modifications within own capabilities and arrange for other repairs/modifications to be carried out by others. Demonstrate and assist in the safe and effective use of specialist equipment/materials. Provide specialist advice and guidance as required to School/Centre. Ability to effectively communicate (verbally and in writing) technical information at an appropriate level, and in a suitable style, having assessed the audience. Implement agreed work programmes/practices under the guidance of Senior Staff. Monitor and manage stock within an agreed budget, cataloguing resources and undertaking audits as required. Be aware of and comply with policies and procedures relating to child protection, health, safety and security and confidentiality, reporting all concerns to an appropriate person. Mentor junior colleagues To be aware of the school/centre's responsibilities under the Data Protection Act 1984 for the security, accuracy and relevance of personal data held on such systems and ensure that all administrative and financial processes comply with this. 2. Technical Expertise Monitor onsite helpdesk, ensuring ticket resolution quality and quantity is within SLA Resolve tickets at all levels (first through to third line) Set up and maintain complex physical and virtual Windows server environments Configure and troubleshoot basic network and switch management Install hardware and software applications as required Configure and troubleshoot Mobile Device Management in Apple environments Perform maintenance tasks for user accounts Develop and engage with network and service monitoring reports and utilities 3. Processes Follow an acceptance test procedure on new ICT equipment and report results appropriately. Update records of installed hardware and software. Transfer and transportation of IT Equipment to required areas or rooms within the site. Follow processes and tasks described in school's disaster recovery and maintenance plans. Follow instructions to implement school backup and virus protection procedures. Investigate a request for support, record diagnostic information accurately and either resolve or escalate to the appropriate level. Record the time spent on tasks and compare to expectation/allocation as appropriate. 4. Checks To do regular checks on our client systems, which include - but are not limited to, the following: o Disk space checks o Backup checks o Event log checks o Cluster Shared Volume/Shared Storage for Hypervisors o SNMP Traps 5. Holiday Work Potential to be called out to work in project teams during the holidays. 6. Other Monitor the school and wider educational environment to identify emerging technical risks and opportunities This is a busy site with a small friendly team - ability to be effective and innovative, and to efficiently manage your time is essential. A key skill would be splitting time appropriately between reactive ticket resolution and proactive project work. Deliver a collaborative and open door style of IT leadership and support within the team and across the school Actively monitor school, LEA/LA and legal responsibilities. Develop relevant H&S procedures and ensure that all ICT users follow appropriate practice. Ability to self-regulate and upskill self as necessary Any other tasks that the Technical Management Team, or the Company Directors feel are appropriate Work Experience Requirements Experience in a helpdesk or support environment Experience with backend server and networking systems Education Requirements Professional qualifications (Degree / Masters in Computing) or Microsoft Certified Systems Administrator (MCSA), Microsoft Certified Systems Engineer (MCSE or equivalent, demonstrable experience. Other specialist IT specific qualifications i.e.: Aruba, Cisco, HP or other Enterprise level software/hardware. INDIT Planet Recruitment acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Planet Recruitment is an Equal Opportunities Employer. By applying for this role your details will be submitted to Planet Recruitment. Our Candidate Privacy Information Statement explains how we will use your information. Only candidates with the relevant skills and experience will be contacted after application, if you do not hear back from us within 7 days you have unfortunately been unsuccessful in your application. Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the position.

1st Line Help Desk Engineer Doncaster Full-time, permanent Mon Fri, 9am 5:30pm £25k £30k Are you a proactive, customer focused IT Support Engineer looking to join a established IT company? Are you keen to play a key role in maintaining service standards, preparing hardware, and supporting ongoing projects? As a 1st Line Help Desk Technician, you will be required to: Respond quickly and ensure timely responses across the helpdesk, escalate calls to site visits where needed. Use all resources and team members available. Support our customers with IT issues including VoIP and networking problems remote fix support calls, ability to create self-help media. Carry out maintenance tasks as instructed. Daily check and update all tickets internally, provide updates to helpdesk coordinator. Prepare hardware and project work as instructed by the Helpdesk Coordinator to the specification required and to the specified time. Report any customer issues / queries which cannot be dealt with to the Helpdesk Coordinator immediately. Report any commercial opportunities identified to MD Maintain awareness of emerging technologies and regulatory changes for both technical improvement and commercial opportunities Report and provide feedback to Directors as and when requested. Carry out other duties and tasks as instructed. Candidate : Experience within IT support and Microsoft 365 Strong problem-solving skills Excellent communication skills Ability to work independently and as part of a team Full UK driving licence (preferred) Benefits Package: Pension Career progression Health care

IT Helpdesk Technician Annual Salary: Competitive (to be discussed) Location: Bristol (Hybrid working) Job Type: Full-time, Permanent We are seeking an IT Helpdesk Technician to join our leading Bristol based client. The role requires weekly attendance at the Bristol office and occasional travel to other offices. Day-to-day of the role: Act as the first point of contact for all Helpdesk inquiries via calls, emails, and alerts, providing support both remotely and face-to-face. Log all calls promptly, assess urgency, prioritise accordingly, and maintain progress notes. Handle the complexity of issues autonomously, escalating when necessary. Monitor the call queue to ensure timely resolution of issues. Communicate with users about the status of their issues and manage problem calls proactively through to completion. Troubleshoot to help resolve issues and document solutions in the Knowledge Base. Set up and maintain user accounts on systems and provide occasional on-site support at other sites. Assist with IT projects and coordinate the setup of IT equipment and system access for new employees. Manage software licensing within the Helpdesk environment and procure hardware/software as required. Ensure devices are up to standard and ready for deployment within assigned timescales. Configure new software for both office-based and remote workers, escalating technical issues to the Infrastructure Manager as needed. Required Skills & Qualifications: Minimum of one year of experience in an IT Helpdesk environment. Good working knowledge of Microsoft Windows operating systems, including Windows 10 and 11. Experience with Office 365 applications and environment. Basic understanding of Windows Server and Active Directory. Solid knowledge of basic network operations including TCP/IP, DNS, and DHCP. Proficient in desktop, laptop, and printer troubleshooting. Ability to provide remote end-user support via remote control tools. Skilled in prioritising and managing multiple open cases simultaneously. Experience troubleshooting system and network problems and diagnosing and solving hardware or software faults. Understanding of SharePoint Online is desirable. Exceptional attention to detail, excellent communication skills, and the ability to translate technical information to all levels of contacts. Benefits: Competitive salary and benefits package. Hybrid working options. Opportunities for professional development and growth within the company. If you are interested in this role please apply online or for more information please contact me on

Job Title: Telecoms Support Technician Location: Andover, Hampshire - Office Based Salary: £30,000 Per Annum Job Type: Full time, Permanent Working Hours: 8:30am - 5pm Start Date: ASAP FlexiNet is a thriving telecommunications service provider based in Andover, Hampshire focused on delivering trusted cloud technology to businesses. Please note that this company does not offer sponsorship and therefore candidates must have the legal right to live and work in the UK to be considered for this role. This is an office-based role and therefore candidates must live within a 30-mile radius from Andover to be considered. Job Summary: We are seeking a skilled and motivated Telecoms Support Technician to join our Telecoms and IT support team. The successful candidate will be responsible for providing technical assistance, troubleshooting, and resolving telecoms and network-related issues for end-users. This role requires a strong understanding of telecoms systems, VoIP, and hosted telephony solutions, as well as excellent problem-solving skills and the ability to work collaboratively within a fast-paced environment. A positive, customer centric approach is essential. Key Responsibilities: Provide support for telecoms-related issues, including VoIP, SIP, and hosted telephony platforms. Troubleshoot and resolve connectivity, call quality, and network-related problems affecting telephony services. Support clients with hosted PBX solutions, ensuring smooth operation and minimal downtime. Assist with configuring and maintaining VoIP hardware, softphones, and SIP trunks. Monitor and diagnose telecoms infrastructure, identifying and resolving faults proactively. Work with telecoms vendors and service providers to resolve escalated issues efficiently. Collaborate with the 1st line support team to ensure timely telecoms issue resolution. Document telecoms-related incidents, troubleshooting steps, and resolutions in the ticketing system. Assist in telecoms-related projects, including system upgrades, deployments, and migrations. Provide guidance and training to end-users on telecoms applications and best practices. Ensure compliance with telecoms security and data protection standards. About you: Skills & Experience Required: Previous experience in a 2nd line telecoms support role or similar. Strong knowledge of VoIP technologies, including SIP, RTP, and hosted PBX systems. Experience with networking concepts including DNS, DHCP, TCP/IP, and VLANs. Proficiency in troubleshooting telecoms hardware, software, and network infrastructure issues. Experience working with telecoms service desk ticketing systems. Knowledge of telecoms monitoring and diagnostic tools. Strong communication and customer service skills. Ability to prioritise and manage multiple telecoms-related tasks effectively. Desirable Skills: Experience supporting cloud-based telecoms environments. Helpdesk Experience Understanding of cybersecurity best practices related to VoIP and telecoms. Benefits: Competitive salary and benefits package. Opportunities for professional growth and development. Friendly and collaborative team environment. Company-sponsored training and certifications. Please click on the APPLY button to send your CV and Cover Letter for this role. Candidates with the experience or relevant job titles of: Telecoms Service Desk Technician, Comms Support, 2nd Line Support, 2nd Line Helpdesk Engineer, Technical Support, Helpdesk Support Technician, Fault Desk, Telecoms Service Desk and Telecommunications Support Technician will also be considered for this role.

Role: IT Support Technician Salary: 30,000 Location: Mansfield Are you an experienced IT professional ready to take on a dynamic and rewarding role? Join a forward-thinking company that's committed to excellence, innovation, and sustainability. About the Role: As an IT Support Technician, you'll play a vital role in delivering outstanding technical support and maintaining IT systems. From resolving day-to-day user issues to tackling advanced technical challenges, you'll be a key contributor to the success of our operations. Your Responsibilities: 1st Line Support: Handle helpdesk tickets, resolve hardware/software issues, and assist users with IT queries. 2nd Line Support: Diagnose technical problems, perform system/network maintenance, and support projects. Administer user accounts, permissions, and group policies in Active Directory and Office 365. Collaborate on IT projects such as hardware rollouts and system migrations. Maintain IT documentation and liaise with external vendors to resolve complex issues. Your Skills and Experience Proven experience across 1st, 2nd line IT support. Strong knowledge of Windows Server, Active Directory, Microsoft 365, and networking technologies (TCP/IP, DNS, DHCP, VLANs). Familiarity with virtualisation platforms (e.g., Hyper-V). Knowledge of cybersecurity best practices and disaster recovery planning. Excellent communication and problem-solving skills, with a proactive approach. Full clean driving licence and access to a car. What's in It for You? Competitive salary. Generous benefits, including a company pension, life insurance, and on-site parking. A supportive and inclusive work environment committed to professional growth. A chance to work with cutting-edge technology and contribute to exciting IT projects. About Us We are a fast-growing company leading the way in manufacturing and innovation, with a strong commitment to sustainability and reducing our carbon footprint. As part of our team, you'll contribute to a business that values excellence and reliability while fostering a collaborative and inclusive workplace. Hours Full-time (39 hours per week) Monday to Thursday: 8:30 AM - 5:00 PM Friday: 8:30 AM - 4:00 PM If you're a motivated IT professional with a passion for technology and problem-solving, we want to hear from you! Apply Now Seize this opportunity to join a company that values your expertise and supports your career growth. In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.

Job Title: Field Engineer Location: Newbury / Reading with travel to London Salary: Competitive Job Type: Permanent, Full Time At Netteam tX, we recognise and develop talent, and look to retain talent through the creation of career opportunities, lateral and horizontal. Our culture is centered around our belief in continually refining our skills and knowledge, collectively as a team as well as individually. We actively encourage creativity and innovation, and we strongly believe that it is our people that make us great. About the role: As a Field Engineer, you will be responsible for delivering high-quality technical support both on-site and remotely, ensuring the smooth operation of IT systems for our clients. You will act as a key escalation point for other service desk engineers, providing advanced troubleshooting and resolution for complex technical issues. Your role will involve working closely with clients to understand their technical needs, diagnosing problems, and implementing solutions to enhance the overall IT environment Responsibilities: Address technical queries promptly and efficiently, prioritising them to meet KPIs and customer service expectations Providing timely updates to clients Diagnose and resolve technical issues and provide technical assistance on client sites Completing proactive maintenance onsite Respond to escalations from 2nd and 3rd Line Engineers by offering support and technical advice to resolve client queries Maintain and update accurate client site documentation via IT Glue, championing the importance of documentation Maintain company's Information Security policies and procedures Propose improvements to client systems and services to continuously enhance their systems and operations Managing your time efficiently and planning your day accordingly Keep up to date with new technologies adopted by Netteam and our client base Improve your technical knowledge through company training and self-study Provide out-of-hours or standby support to our clients on a rota basis About you: Experience: Ability to work unsupervised, independently and as part of a team IT related degree or relevant qualifications highly desirable Demonstrable experience as a Service Desk Engineer Able to demonstrate a good all-round knowledge of IT principles Experience with PSA/RMM tools such as Autotask, AEM and IT Glue to provide enhanced support services to all clients would be advantageous Experience in initial remote diagnostics along with analysis and monitoring would be advantageous The willingness to learn new software and hardware skills Experience of Microsoft Windows Server/Desktop environments Detailed experience with Backup/DRaaS technologies, Azure Active Directory & IaaS Knowledge of Knowledge of Networking technologies - TCP/IP, Firewall, Routing/Switching Ability to run, patch and terminate cabling to support installation of new hardware Strong knowledge of InTune & Conditional Access Technologies and security Experience of MSP and or Hospitality is advantageous but not essential Current and valid UK driving license is essential Personal Attributes: Friendly and professional Excited about tech and thrives on developing understanding of new technologies Possesses good written and verbal communications skills and the ability to clearly communicate complex technical issues to non-technical clients Recognises the importance of frequent and clear communications Keen to research new products and information around technical solutions that could provide answers and solve problems which benefit the whole team Feel that every day is a day of learning Disciplined, with the ability to priortise and execute tasks under pressure Harnesses pressure to deliver results Why join us? We make work life balance a normal, not a benefit A fun and productive place to work Great team of people to work alongside Workplace Pension Comprehensive in-house and external training offered Competitive salary that reflects your skills and experience Diversity and Inclusion: We are proactively committed to creating a diverse workforce at Netteam tX. We value diversity and inclusion; we want to attract the best people for all our roles. This is regardless of age, ethnicity, sexual orientation, gender, disability, socioeconomic status or religious beliefs. Other: In line with our recruitment policy and client expectation, some roles will be subject to a basic DBS disclosure. Please click on the APPLY button to send your CV and Cover Letter for this role. Candidates with experience of: IT Technician, Field Support, IT Service Desk Technician, IT Services Manager, IT Desk Support, 2nd Line Support, 3rd Line Helpdesk Engineer, IT Support Technician, 2nd Line Support Engineer, 3rd Line Support, Support Technician, IT Support Engineer, 3rd Line Support Technician, Software Engineer, Technical Support, IT Support, Helpdesk Support Technician, IT Systems Engineer may also be considered for this role.

2nd Line Support including Helpdesk and Deskside Support required by a well established Not-for-Profit organisation who specialise in the financial sector. This is paying up to 40k based from their head office in St Paul's Cathedral and will be 5 days a week onsite working a shift pattern of 8am-4pm or 10-6pm. You will be joining a small team of five who support around 200 end users and will be responsible for all 2nd Line Support issues into the team. You will work alongside the other Helpdesk Technician and get involved in BAU day to day work alongside project work. Skills Required M365 Administration Azure AD Administration IT Asset Management Defender Security MDM Setting up meeting rooms an AV equipment This role will ideally suit someone who has 2/3 years experience in a similar size organisation and wants to work in an organisation with who support their staff throughout their career and have an exceptional benefits package!

IT Support Apprentice Do you have a passion for technology? Are you ready to turn your hobby into a career? This is an exciting opportunity to gain hands-on experience in IT support, working with a well-established IT service provider in the West Midlands. Location: Droitwich, West Midlands - The role is full time office based Salary: From 15,000 per year Hours: Monday - Friday, 8:30 AM - 5:00 PM (37.5 hours per week) Apprenticeship length - 18 months, with 80% of learning achieved on the job, for optimum productivity. About the Company Our client is a leading IT support and service provider based in Elmley Lovett , delivering bespoke IT solutions to small and medium-sized businesses across the region. About the Role As an IT Support Apprentice , you will join a dynamic and supportive team, developing essential IT skills while working on real-world projects. Your key responsibilities will include: Providing technical support for IT and EPOS systems Assisting in customer projects and IT service activities Handling helpdesk calls and emails, ensuring timely responses Managing and resolving first-line support queries Gaining experience in networking, security, and cloud services What We're Looking For GCSE Grade C/4 or above in Maths & English (or equivalent) GCSE, BTEC, or A Level in ICT (preferred) OR hands-on experience with IT systems A passionate, motivated individual eager to build a career in IT Strong problem-solving skills and a willingness to learn Excellent communication and customer service skills An inquisitive and can-do attitude Training & Development You will complete a Level 3 Information Communications Technician Apprenticeship , covering: Computer Fundamentals & Security - Hardware, software, and cybersecurity basics Networking & Cloud Services - Key networking concepts and cloud computing Communication in IT Support - Developing effective technical support skills This apprenticeship offers blended learning , combining online training with practical workplace experience, setting you up for a successful IT career. Key Outcomes from Information Communication Technician Level 3 Those who complete the Information Communication Technician Apprenticeship will gain an understanding of how to do the following: Install software upgrades Test and evaluate system performance Use system data to identify solutions Escalate problems in line with procedures Use basic scripting to execute tasks Carry out routine system maintenance checks Follow the necessary security procedures Why Join Us? Salary from 15,000 per year On-the-job training and career growth opportunities Supportive and experienced team On-site parking Important: Candidates must be able to reliably commute to Elmley Lovett (Droitwich, WR9 0PT) or be willing to relocate. Due to the location of the office, public transport is limited randstaddigitalapprenticeships

Project based IT support & web technician: Are you an IT technician or home Tech enthusiast with confident IT skills but looking for something different where you can utilise your abilities? Do you have good hands-on front-end web experience ( HTML, CSS)? (please note this is not a software developer role as such). Enjoy supporting clients both remotely and face-to-face? Are you keen to travel (both UK and internationally)? Have some ambition to own and run projects in the future? If this sounds like you , I d be keen to hear from you! This very successful, rapidly expanding technology services company has a great team in place and offers a friendly, collaborative and fast-paced environment. They have a fresh opening for a hands-on project technician. The role could suit a person with a technical-bias, having worked in demanding, client-facing environments, or a more technical person ( helpdesk or installer ) who would like a more client-facing role. This very varied opportunity covers: - Managing client relationships The role offers the chance to progress to the project management team and grow in-line with the company s global expansion. Salary £26,000 (£27,000 after 3mth probationary period) travel bonus, 5% pension Services advertised by Dupen are those of an Agency.