We are looking for a 2nd Line Service Desk Engineer to join a well-established and fast-growing IT Services, Solutions and Consultancy practice.
We're a team of dedicated IT professionals looking for someone to join the team and continue our mission of providing world-class IT services to a diverse and expanding list of clients.
You should have at least 4 years working in a commercial IT Support environment - preferably within a Managed Service Provider. You must have an enthusiastic and ambitious attitude towards work, be someone who enjoys working with a variety of different technologies and who can hit the ground running.
You will be responsible for providing technical support for Enable Technology's Managed Service customers with the aim of fixing all incidents or escalating to the 3rd line engineering team if required. You will also be required to perform a variety of proactive tasks which will help maximise customer's up-time, perform root-cause analysis and prevent reoccurring issues. This may include resolving more complex monitoring alerts, deploying the latest security updates, system maintenance and upgrading customer systems. Desired skills include:
Remote / On Site Support, Ticket management, Experience working in an ITIL environment.
Microsoft Office 365 services – experience in all aspects of Microsoft 365 migration and implementation highly desired.
Email services (Exchange, Exchange Online, Mimecast, Gmail)
MDM Solutions (Intune, Jamf)
SharePoint Online and Teams setup and configuration
Microsoft Azure administration
Hosted Telephony
Windows Server, GPO, AD, File Servers and any other server roles.
Deployment and implementation of new workstations and network hardware across multiple remote sites.
General desktop support, Hardware\software diagnosis and break fix.
Windows OS 7,8 and 10
DNS, DHCP, TCP/IP, LAN, Routing, VPN and WAN.
Interest and exposure to security (Firewalls, Windows security – server and workstation)
If you feel you have the technical knowledge and experience stated, then please apply for the role ASAP.
What you can expect from us in return:
At Enable Technology, we think it's important to look after our employees. In addition to a competitive salary, supportive teams and a real chance to progress your career, we offer a range of benefits which include:
Holiday : 22 days' holiday rising to 25 days with length of service
Birthdays : A free day’s holiday on your birthday (or nearest Friday/Monday)
Hybrid Working : A minimum of 1 day per week home working
Socials: Quarterly work socials and weekly team lunches
Top tech : We don't just keep out services and solutions for our customers; that means best-of-breed software and hardware for all our staff
Training : A tailored training plan including official vendor certifications
Why choose a career with Enable Technology?
At Enable we have several goals. We're on a mission to become one of the UK's best and biggest MSPs and want to continue to grow. We're a leading Managed Service Provider and want to keep expanding our product portfolio and customer base. But most importantly of all, we want to continue to provide the very best technological solutions to our customers in order to help them achieve their business goals.
Enable recognises the importance in creating an environment that supports personal development to enable individuals to reach their full potential. With so many varied roles across the Company, an excellent Apprenticeship Scheme and various training and development programmes available, at Enable Technology the opportunities for growth are endless.
NO RECRUITERS PLEASE
18/12/2023
Full time
We are looking for a 2nd Line Service Desk Engineer to join a well-established and fast-growing IT Services, Solutions and Consultancy practice.
We're a team of dedicated IT professionals looking for someone to join the team and continue our mission of providing world-class IT services to a diverse and expanding list of clients.
You should have at least 4 years working in a commercial IT Support environment - preferably within a Managed Service Provider. You must have an enthusiastic and ambitious attitude towards work, be someone who enjoys working with a variety of different technologies and who can hit the ground running.
You will be responsible for providing technical support for Enable Technology's Managed Service customers with the aim of fixing all incidents or escalating to the 3rd line engineering team if required. You will also be required to perform a variety of proactive tasks which will help maximise customer's up-time, perform root-cause analysis and prevent reoccurring issues. This may include resolving more complex monitoring alerts, deploying the latest security updates, system maintenance and upgrading customer systems. Desired skills include:
Remote / On Site Support, Ticket management, Experience working in an ITIL environment.
Microsoft Office 365 services – experience in all aspects of Microsoft 365 migration and implementation highly desired.
Email services (Exchange, Exchange Online, Mimecast, Gmail)
MDM Solutions (Intune, Jamf)
SharePoint Online and Teams setup and configuration
Microsoft Azure administration
Hosted Telephony
Windows Server, GPO, AD, File Servers and any other server roles.
Deployment and implementation of new workstations and network hardware across multiple remote sites.
General desktop support, Hardware\software diagnosis and break fix.
Windows OS 7,8 and 10
DNS, DHCP, TCP/IP, LAN, Routing, VPN and WAN.
Interest and exposure to security (Firewalls, Windows security – server and workstation)
If you feel you have the technical knowledge and experience stated, then please apply for the role ASAP.
What you can expect from us in return:
At Enable Technology, we think it's important to look after our employees. In addition to a competitive salary, supportive teams and a real chance to progress your career, we offer a range of benefits which include:
Holiday : 22 days' holiday rising to 25 days with length of service
Birthdays : A free day’s holiday on your birthday (or nearest Friday/Monday)
Hybrid Working : A minimum of 1 day per week home working
Socials: Quarterly work socials and weekly team lunches
Top tech : We don't just keep out services and solutions for our customers; that means best-of-breed software and hardware for all our staff
Training : A tailored training plan including official vendor certifications
Why choose a career with Enable Technology?
At Enable we have several goals. We're on a mission to become one of the UK's best and biggest MSPs and want to continue to grow. We're a leading Managed Service Provider and want to keep expanding our product portfolio and customer base. But most importantly of all, we want to continue to provide the very best technological solutions to our customers in order to help them achieve their business goals.
Enable recognises the importance in creating an environment that supports personal development to enable individuals to reach their full potential. With so many varied roles across the Company, an excellent Apprenticeship Scheme and various training and development programmes available, at Enable Technology the opportunities for growth are endless.
NO RECRUITERS PLEASE
£28,851 - £33,843
Maidstone/Coldharbour
Permanent, Full time
37 hours per week
An opportunity to join our 2nd / 3rd line IT Support Team (End User Computing Team) has arisen, working across a wide sway of technologies and applications on the Windows 10 Operating System. Gaining a wide exposure to the latest hardware and software. Managing, supporting, installing, and fixing a wide variety of workstations and laptop devices, their operating system, software, and the Office 365 suite.
We are seeking a highly motivated individual to join the EUC Support team in Kent.
The role is supporting our officers and staff IT requirements across both Kent and Essex Police force, via remote software, MS Teams, phone and face to face. Supporting front line officers and staff is vitally important, so patience, tact and positivity is required, to put our operational officers at ease and be able to work through their problems with them. Working for a collaborative department, you may be required to travel to other Police sites within county, therefore a valid driving licence is essential.
In your application, please evidence your experience in:
Supporting and using Windows 10 Operating System and laptop / workstation diagnostic skills
Effective communication skills, preferably gained within a customer service environment
Knowledge of the main key Microsoft Office applications including the Office 365 suite
Driving Licence
Please also evidence if you have any understanding or knowledge of the following desirable areas in your application for this role:
Knowledge of Microsoft Active Directory which oversees all users and devices in a Windows environment.
An understanding of basic networking principles and diagnostic skills.
Attention to detail when demonstrating tasks which require a high level of accuracy and detail which ensures ability in maintaining approved working practices and systems.
An understanding of the principles of Information Technology Infrastructure Library (ITIL) in a support services arena.
The role requires working at a fixed site. Currently the designated contractual workplace for this role is located at Kent Police Sutton Road Maidstone but please be aware that this location is potentially moving to Coldharbour in the near future. Please note that any excess travel costs from the existing contractual workplace to any future contractual workplace will not be paid and applicants are advised to take potential travel mileage increases into consideration when deciding to apply.
The role is Standard Office hours Monday to Friday with an out of hours on call rota.
If you are looking for an opportunity to work within IT for the police and you are an adaptable, self-motivated and enthusiastic person who is willing to learn, then we would welcome an application from you.
We are committed to promoting a diverse and inclusive workplace, where difference is embraced, supported and talent is progressed and enhanced. We encourage applications from all and will support and encourage those from protected characteristics.
Please also include your CV as part of your application.
For further information regarding the role, please contact Ashley.steel@kent.police.uk
Closing Date: 13 March 2023.
27/02/2023
Full time
£28,851 - £33,843
Maidstone/Coldharbour
Permanent, Full time
37 hours per week
An opportunity to join our 2nd / 3rd line IT Support Team (End User Computing Team) has arisen, working across a wide sway of technologies and applications on the Windows 10 Operating System. Gaining a wide exposure to the latest hardware and software. Managing, supporting, installing, and fixing a wide variety of workstations and laptop devices, their operating system, software, and the Office 365 suite.
We are seeking a highly motivated individual to join the EUC Support team in Kent.
The role is supporting our officers and staff IT requirements across both Kent and Essex Police force, via remote software, MS Teams, phone and face to face. Supporting front line officers and staff is vitally important, so patience, tact and positivity is required, to put our operational officers at ease and be able to work through their problems with them. Working for a collaborative department, you may be required to travel to other Police sites within county, therefore a valid driving licence is essential.
In your application, please evidence your experience in:
Supporting and using Windows 10 Operating System and laptop / workstation diagnostic skills
Effective communication skills, preferably gained within a customer service environment
Knowledge of the main key Microsoft Office applications including the Office 365 suite
Driving Licence
Please also evidence if you have any understanding or knowledge of the following desirable areas in your application for this role:
Knowledge of Microsoft Active Directory which oversees all users and devices in a Windows environment.
An understanding of basic networking principles and diagnostic skills.
Attention to detail when demonstrating tasks which require a high level of accuracy and detail which ensures ability in maintaining approved working practices and systems.
An understanding of the principles of Information Technology Infrastructure Library (ITIL) in a support services arena.
The role requires working at a fixed site. Currently the designated contractual workplace for this role is located at Kent Police Sutton Road Maidstone but please be aware that this location is potentially moving to Coldharbour in the near future. Please note that any excess travel costs from the existing contractual workplace to any future contractual workplace will not be paid and applicants are advised to take potential travel mileage increases into consideration when deciding to apply.
The role is Standard Office hours Monday to Friday with an out of hours on call rota.
If you are looking for an opportunity to work within IT for the police and you are an adaptable, self-motivated and enthusiastic person who is willing to learn, then we would welcome an application from you.
We are committed to promoting a diverse and inclusive workplace, where difference is embraced, supported and talent is progressed and enhanced. We encourage applications from all and will support and encourage those from protected characteristics.
Please also include your CV as part of your application.
For further information regarding the role, please contact Ashley.steel@kent.police.uk
Closing Date: 13 March 2023.
ERP Support Desk Analyst
Based in our Skipton, UK office
Are you looking for your next opportunity in an ERP role? Do you already have skills in Microsoft Dynamics 365 Business Central?
MBP Solutions is experiencing a period of exciting growth, and we’re moving our ERP system to Business Central. This has created an opportunity for an ERP Administrator, ideally with Business Central experience, to work on our digitisation projects and provide helpdesk support for our growing international business. This role will provide 1st and 2nd line support to the business, as well as working closely with our gold partners to manage any escalated 3rd line support tickets and follow these through to completion. Ideally you will have a good working knowledge of Microsoft Dynamics 365 Business Central and/or previous Navision versions. Change management is a key aspect of the role, and the successful candidate will work with the business and process owners to define requirements, functional test and assist with any acceptance testing. Business Central is our core business system, and this role will be involved with a range of integration projects with third party applications as well as workflow/process development.
About us
At MBP Solutions, we believe passionately in the importance and benefit of being a ‘purpose-driven enterprise’. Having a strong and clear sense of purpose, setting out where we want to get to in the
future and explaining what we value most in terms of how we all want to work together is an essential part of our growth plan.
Founded in 1999, we specialise in adding value to biological by-products through our unique know-how regarding product applications, sustainability, sales and marketing, legal compliance and supply chain management. With a focus on the utilisation of the resources in biological by-products, MBP Solutions has developed a unique concept called OMBP (Outsourced Management of By-Products) 360ᵒ solutions
where by-products and wastes from more than 40 different factories in Europe, North America, Asia and Africa are managed in a sustainable
We have in place a set of strong and very simple messages that are built on everything that MBP Solutions has done to date. These statements are a reference point and reminder for all of us in MBP Solutions about how we want to work together, where we are heading and how we will get there:
We work together for a more sustainable world by helping industries reduce their impact on the
We turn one industry’s by-product into another industry’s raw material by partnering with them
to optimise resource use and generate added value.
We are global experts in by-products and their application, including supply chain management, international sales and marketing, legal compliance and
We want to be globally recognised as the go-to partner for industries who want to handle by-products in a sustainable and responsible way.
As employers, we work in a truly multi-national way, local to our customers but as a team across all the countries in which we operate. With offices in Europe, Asia and North America, we offer a collaborative, friendly and smart-working culture with a focus on innovation and delivering real value for our customers.
Your main tasks will be:
Business Central/Continia/Jet helpdesk function – dealing with internal queries relating to system use and potential bugs, escalating to gold partners when needed.
Working with the business to create functional requirements and user
Functional testing of enhancements completed by gold
Ensure that data owners are following best practice with regular reporting to highlight
Manage our master data and deal with requests for changes
Create training documents for administrative processes and system
Complete the onboarding/offboarding and training of new
Manage and maintain security roles and
Ensure preparedness for Microsoft updates, evaluate how this may affect MBP and provide a summary of key points and actions. Take actions as direction and prepare communications to wider company on changes or updates.
Review and analyse the current state of Microsoft Dynamics 365 Business Central and develop strategies for improving or further leveraging existing
Write news articles relating to Business Central and be the champion of the product.
We are looking for someone with the following essential experience or qualifications (please only apply if you can demonstrate your experience, by providing on the job or education examples):
A bachelor's degree or equivalent in a relevant IT
As a minimum, two years of experience configuring, maintaining, documenting and supporting a company’s ERP, with a preference for working experience using Microsoft Dynamics 365 Business Central or Dynamics NAV. Knowledge of other ERP systems such as SAP or Oracle will also be
General understanding of accounting and operations processes with logistics and sales process experience an
Knowledge of data management such as importing from spreadsheets and using data
Understanding of relational databases.
Advanced Microsoft Office 365 skills including SharePoint, Power Automate
Experience using Continia Document Capture and Jet Analytics (preferred, not required).
Experience of building relationships across all levels and areas of the business along with a pragmatic approach to problem-solving.
Written and verbal English language skills at business
Essential demonstrable Skills/Profile we are looking for:
Strong communication skills, with the ability to communicate effectively at all levels
Ability to work well on own initiative, presenting ideas
Strong analytical skills
Structured, methodical and well-organised
Ability to work well under pressure and to deadlines
Enthusiasm and self-motivation, with a proactive approach to all tasks
Team player who contributes to our collaborative culture
High attention to detail with evidenced problem-solving skills
A positive approach to change
Why work for us?
Sustainability has been part of our ideological backbone since the beginning, as our organisation captures and delivers value in economic, environmental and social terms.
Our business brings to life the concepts of industrial ecology and circular economy by materialising the idea that the co-stream of one industry can be used as a key resource by another.
Our technical expertise, market knowledge and legal understanding help to promote the optimal and efficient use of natural resources, reduce waste and toxic emissions, reduce operating costs and generate new revenue. As a result, we improve the environmental, economic and social performance of our suppliers and customers, with whom we work together to enable the recycling and recovery of residual resources. MBP has several sustainability and quality certifications and works actively with LEAN.
We offer:
A competitive salary
Working for an international company dedicated to sustainability, the environment and natural resources
Free parking
Our UK office is based on the Broughton Hall Estate in Skipton, where you are surrounded by the natural beauty of the Yorkshire Dales
A friendly, professional and nurturing culture, dedicated to engagement and retention
Flexibility with hybrid working (up to 3 days a week from home) after a suitable period of review
Training opportunities with a focus on professional development
Occasional international travel to other MBP offices (role dependent)
For more information about MBP or the position, please visit www.mbpsolutions.com
NO AGENCIES PLEASE
15/09/2022
Full time
ERP Support Desk Analyst
Based in our Skipton, UK office
Are you looking for your next opportunity in an ERP role? Do you already have skills in Microsoft Dynamics 365 Business Central?
MBP Solutions is experiencing a period of exciting growth, and we’re moving our ERP system to Business Central. This has created an opportunity for an ERP Administrator, ideally with Business Central experience, to work on our digitisation projects and provide helpdesk support for our growing international business. This role will provide 1st and 2nd line support to the business, as well as working closely with our gold partners to manage any escalated 3rd line support tickets and follow these through to completion. Ideally you will have a good working knowledge of Microsoft Dynamics 365 Business Central and/or previous Navision versions. Change management is a key aspect of the role, and the successful candidate will work with the business and process owners to define requirements, functional test and assist with any acceptance testing. Business Central is our core business system, and this role will be involved with a range of integration projects with third party applications as well as workflow/process development.
About us
At MBP Solutions, we believe passionately in the importance and benefit of being a ‘purpose-driven enterprise’. Having a strong and clear sense of purpose, setting out where we want to get to in the
future and explaining what we value most in terms of how we all want to work together is an essential part of our growth plan.
Founded in 1999, we specialise in adding value to biological by-products through our unique know-how regarding product applications, sustainability, sales and marketing, legal compliance and supply chain management. With a focus on the utilisation of the resources in biological by-products, MBP Solutions has developed a unique concept called OMBP (Outsourced Management of By-Products) 360ᵒ solutions
where by-products and wastes from more than 40 different factories in Europe, North America, Asia and Africa are managed in a sustainable
We have in place a set of strong and very simple messages that are built on everything that MBP Solutions has done to date. These statements are a reference point and reminder for all of us in MBP Solutions about how we want to work together, where we are heading and how we will get there:
We work together for a more sustainable world by helping industries reduce their impact on the
We turn one industry’s by-product into another industry’s raw material by partnering with them
to optimise resource use and generate added value.
We are global experts in by-products and their application, including supply chain management, international sales and marketing, legal compliance and
We want to be globally recognised as the go-to partner for industries who want to handle by-products in a sustainable and responsible way.
As employers, we work in a truly multi-national way, local to our customers but as a team across all the countries in which we operate. With offices in Europe, Asia and North America, we offer a collaborative, friendly and smart-working culture with a focus on innovation and delivering real value for our customers.
Your main tasks will be:
Business Central/Continia/Jet helpdesk function – dealing with internal queries relating to system use and potential bugs, escalating to gold partners when needed.
Working with the business to create functional requirements and user
Functional testing of enhancements completed by gold
Ensure that data owners are following best practice with regular reporting to highlight
Manage our master data and deal with requests for changes
Create training documents for administrative processes and system
Complete the onboarding/offboarding and training of new
Manage and maintain security roles and
Ensure preparedness for Microsoft updates, evaluate how this may affect MBP and provide a summary of key points and actions. Take actions as direction and prepare communications to wider company on changes or updates.
Review and analyse the current state of Microsoft Dynamics 365 Business Central and develop strategies for improving or further leveraging existing
Write news articles relating to Business Central and be the champion of the product.
We are looking for someone with the following essential experience or qualifications (please only apply if you can demonstrate your experience, by providing on the job or education examples):
A bachelor's degree or equivalent in a relevant IT
As a minimum, two years of experience configuring, maintaining, documenting and supporting a company’s ERP, with a preference for working experience using Microsoft Dynamics 365 Business Central or Dynamics NAV. Knowledge of other ERP systems such as SAP or Oracle will also be
General understanding of accounting and operations processes with logistics and sales process experience an
Knowledge of data management such as importing from spreadsheets and using data
Understanding of relational databases.
Advanced Microsoft Office 365 skills including SharePoint, Power Automate
Experience using Continia Document Capture and Jet Analytics (preferred, not required).
Experience of building relationships across all levels and areas of the business along with a pragmatic approach to problem-solving.
Written and verbal English language skills at business
Essential demonstrable Skills/Profile we are looking for:
Strong communication skills, with the ability to communicate effectively at all levels
Ability to work well on own initiative, presenting ideas
Strong analytical skills
Structured, methodical and well-organised
Ability to work well under pressure and to deadlines
Enthusiasm and self-motivation, with a proactive approach to all tasks
Team player who contributes to our collaborative culture
High attention to detail with evidenced problem-solving skills
A positive approach to change
Why work for us?
Sustainability has been part of our ideological backbone since the beginning, as our organisation captures and delivers value in economic, environmental and social terms.
Our business brings to life the concepts of industrial ecology and circular economy by materialising the idea that the co-stream of one industry can be used as a key resource by another.
Our technical expertise, market knowledge and legal understanding help to promote the optimal and efficient use of natural resources, reduce waste and toxic emissions, reduce operating costs and generate new revenue. As a result, we improve the environmental, economic and social performance of our suppliers and customers, with whom we work together to enable the recycling and recovery of residual resources. MBP has several sustainability and quality certifications and works actively with LEAN.
We offer:
A competitive salary
Working for an international company dedicated to sustainability, the environment and natural resources
Free parking
Our UK office is based on the Broughton Hall Estate in Skipton, where you are surrounded by the natural beauty of the Yorkshire Dales
A friendly, professional and nurturing culture, dedicated to engagement and retention
Flexibility with hybrid working (up to 3 days a week from home) after a suitable period of review
Training opportunities with a focus on professional development
Occasional international travel to other MBP offices (role dependent)
For more information about MBP or the position, please visit www.mbpsolutions.com
NO AGENCIES PLEASE
IT Manager - 3rd Line Support. £50K + Benefits Package. Permanent. Clapham, London. Onsite - Monday to Friday - Term Time / Flexibility to work from home during school holidays. T6/MN/(phone number removed). Education Sector experience preferred Must be Eligible to work in the UK The IT Manager must have hands-on 2nd /3rd Line Support experience & ideally Education Sector experience. Additional IT Support is provided by an external MSP which provide 3rd Line Support. Role will support 240 staff & 800 students. Will consider a Senior IT Engineer with Education Sector experience Skills Experience Required: IT Manager /or/ Senior IT Engineer - 3rd Line IT Engineer - Education Sector experience. 2nd Line / 3rd Line IT Support experience - hands-on. MS 365 Administration. Windows 11/10. Support of End User Devices - iPhone, iPads, Android & Tablets. MDM - Intune, or similar MDM tool. Apple, MAC - limited support required. Audio/Visual Devices - i.e., Projectors & Interactive Displays etc. Networks, Network Servers (DNS, DHCP, AD), Firewalls, Web Filter, VLANS, Switches & Router configuration - good knowledge & experience. Hardware & Software support - installation, configuration & deployment. Network Printers. Security - Firewall, AV, Web Filters & Security Policies. IP Telephony support. iSAMS - desirable experience. Leadership/mentoring - role will lead an IT Engineer - 1st/2nd Line Support. Excellent communication skills. Good organizational skills & proactive approach. Working Hours: On-site - Term Time Hours - 8.00am - 5.00pm / During School Holidays - 8:00am - 4:30pm - some flexibility to work from home. Benefits Package: 25 days holiday + 8 Bank Holidays / Flexibility during school closure time / Pension / Free Lunches / Training & Career Progression Opportunities / Yearly Salary Review.
11/05/2025
Full time
IT Manager - 3rd Line Support. £50K + Benefits Package. Permanent. Clapham, London. Onsite - Monday to Friday - Term Time / Flexibility to work from home during school holidays. T6/MN/(phone number removed). Education Sector experience preferred Must be Eligible to work in the UK The IT Manager must have hands-on 2nd /3rd Line Support experience & ideally Education Sector experience. Additional IT Support is provided by an external MSP which provide 3rd Line Support. Role will support 240 staff & 800 students. Will consider a Senior IT Engineer with Education Sector experience Skills Experience Required: IT Manager /or/ Senior IT Engineer - 3rd Line IT Engineer - Education Sector experience. 2nd Line / 3rd Line IT Support experience - hands-on. MS 365 Administration. Windows 11/10. Support of End User Devices - iPhone, iPads, Android & Tablets. MDM - Intune, or similar MDM tool. Apple, MAC - limited support required. Audio/Visual Devices - i.e., Projectors & Interactive Displays etc. Networks, Network Servers (DNS, DHCP, AD), Firewalls, Web Filter, VLANS, Switches & Router configuration - good knowledge & experience. Hardware & Software support - installation, configuration & deployment. Network Printers. Security - Firewall, AV, Web Filters & Security Policies. IP Telephony support. iSAMS - desirable experience. Leadership/mentoring - role will lead an IT Engineer - 1st/2nd Line Support. Excellent communication skills. Good organizational skills & proactive approach. Working Hours: On-site - Term Time Hours - 8.00am - 5.00pm / During School Holidays - 8:00am - 4:30pm - some flexibility to work from home. Benefits Package: 25 days holiday + 8 Bank Holidays / Flexibility during school closure time / Pension / Free Lunches / Training & Career Progression Opportunities / Yearly Salary Review.
2nd/3rd Line Support Analyst - Woking Our European client is looking for an experienced 2nd/3rd Line IT Support Analyst to enable local users to operate effectively. You will have experience of 2nd/3rd Line Support and be confident working deskside/Server Room on Networks, Infrastructure and Laptops. Responsibilities: Working with Third Parties Familiarity with ITIL processes and ITSM systems Experience in both Deskside and Network Support Active Directory Office 365 BAU and Project Work On Site If this could be your next career move, please forward your CV. Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted. Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation. We take our obligations to protect your personal data very seriously. Any information provided to us will be processed as detailed in our Privacy Notice, a copy of which can be found on our website.
10/05/2025
Full time
2nd/3rd Line Support Analyst - Woking Our European client is looking for an experienced 2nd/3rd Line IT Support Analyst to enable local users to operate effectively. You will have experience of 2nd/3rd Line Support and be confident working deskside/Server Room on Networks, Infrastructure and Laptops. Responsibilities: Working with Third Parties Familiarity with ITIL processes and ITSM systems Experience in both Deskside and Network Support Active Directory Office 365 BAU and Project Work On Site If this could be your next career move, please forward your CV. Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted. Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation. We take our obligations to protect your personal data very seriously. Any information provided to us will be processed as detailed in our Privacy Notice, a copy of which can be found on our website.
Overview Element has an opportunity for an IT Support Engineer - Level 2 to become part of our growing IT Operations Team. This role will primarily focus on providing 2nd Line support and IT Project resource to our Americas colleagues and business. We are looking for an experienced and confident individual who will be responsible for supporting, maintaining, and upgrading existing systems. Someone who is technically strong in Windows, Office, Office 365, Networking and Windows Server technologies and can assist with BAU Support, new implementations, migrations, and project work. This position is onsite 5 days a week. Responsibilities 2nd line IT support - Windows OS, Skype, Microsoft Office, DCRM Administration of Microsoft AD, ADAXES Mobile Phone configuration and support using MDM (Mobile Iron / Intune) Participation in incident, problem and change management adhering to ITIL best practices using ServiceNow General PC / Server administration and maintenance including fault diagnostics and performance improvements New implementations, migrations, and upgrades Regional escalation point of contact for IT teams with smart-hands infrastructure support Skills / Qualifications Computer related Degree, Microsoft Certification, or equivalent work experience Minimum of 3 years experience with server/desktop support Significant server / desktop support experience Excellent customer service skills and ability to work on own initiative Understands the importance of documentation and on-time delivery Sound backup and system security practices Experience leading rollouts, migrations, and system upgrades Very teamwork oriented Must be a US citizen to work with ITAR controlled areas and data National travel required up to approximately 25% Required experience with the following: Windows Server 2008, 2012 and 2016, including DNS, DHCP & WINS Microsoft Active Directory Microsoft Windows 10, 7 and XP MS Teams, Ring Central Company Overview Element is one of the fastest growing testing, inspection and certification businesses in the world. Globally we have more than 9,000 brilliant minds operating from 270 sites across 30 countries. Together we share an ambitious purpose to 'Make tomorrow safer than today'. When failure in use is not an option, we help customers make certain that their products, materials, processes and services are safe, compliant and fit for purpose. From early R&D, through complex regulatory approvals and into production, our global laboratory network of scientists, engineers, and technologists support customers to achieve assurance over product quality, sustainable outcomes, and market access. While we are proud of our global reach, working at Element feels like being part of a smaller company. We empower you to take charge of your career, and reward excellence and integrity with growth and development. Diversity Statement At Element, we always take pride in putting our people first. We are an equal opportunity employer that recognizes diversity and inclusion as fundamental to our Vision of becoming "the world's most trusted testing partner". All suitably qualified candidates will receive consideration for employment on the basis of objective work related criteria and without regard for the following: age, disability, ethnic origin, gender, marital status, race, religion, responsibility of dependents, sexual orientation, or gender identity or other characteristics in accordance with the applicable governing laws.
10/05/2025
Full time
Overview Element has an opportunity for an IT Support Engineer - Level 2 to become part of our growing IT Operations Team. This role will primarily focus on providing 2nd Line support and IT Project resource to our Americas colleagues and business. We are looking for an experienced and confident individual who will be responsible for supporting, maintaining, and upgrading existing systems. Someone who is technically strong in Windows, Office, Office 365, Networking and Windows Server technologies and can assist with BAU Support, new implementations, migrations, and project work. This position is onsite 5 days a week. Responsibilities 2nd line IT support - Windows OS, Skype, Microsoft Office, DCRM Administration of Microsoft AD, ADAXES Mobile Phone configuration and support using MDM (Mobile Iron / Intune) Participation in incident, problem and change management adhering to ITIL best practices using ServiceNow General PC / Server administration and maintenance including fault diagnostics and performance improvements New implementations, migrations, and upgrades Regional escalation point of contact for IT teams with smart-hands infrastructure support Skills / Qualifications Computer related Degree, Microsoft Certification, or equivalent work experience Minimum of 3 years experience with server/desktop support Significant server / desktop support experience Excellent customer service skills and ability to work on own initiative Understands the importance of documentation and on-time delivery Sound backup and system security practices Experience leading rollouts, migrations, and system upgrades Very teamwork oriented Must be a US citizen to work with ITAR controlled areas and data National travel required up to approximately 25% Required experience with the following: Windows Server 2008, 2012 and 2016, including DNS, DHCP & WINS Microsoft Active Directory Microsoft Windows 10, 7 and XP MS Teams, Ring Central Company Overview Element is one of the fastest growing testing, inspection and certification businesses in the world. Globally we have more than 9,000 brilliant minds operating from 270 sites across 30 countries. Together we share an ambitious purpose to 'Make tomorrow safer than today'. When failure in use is not an option, we help customers make certain that their products, materials, processes and services are safe, compliant and fit for purpose. From early R&D, through complex regulatory approvals and into production, our global laboratory network of scientists, engineers, and technologists support customers to achieve assurance over product quality, sustainable outcomes, and market access. While we are proud of our global reach, working at Element feels like being part of a smaller company. We empower you to take charge of your career, and reward excellence and integrity with growth and development. Diversity Statement At Element, we always take pride in putting our people first. We are an equal opportunity employer that recognizes diversity and inclusion as fundamental to our Vision of becoming "the world's most trusted testing partner". All suitably qualified candidates will receive consideration for employment on the basis of objective work related criteria and without regard for the following: age, disability, ethnic origin, gender, marital status, race, religion, responsibility of dependents, sexual orientation, or gender identity or other characteristics in accordance with the applicable governing laws.
Senior Full Stack Software Engineer - FX Pricing (React, Typescript, Java, API) - London (VP) Overview Citi is a world-leading global bank. We have approximately 200 million customer accounts and a presence in more than 160 countries and jurisdictions worldwide. We provide consumers, corporations, governments, and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management. We enable clients to achieve their strategic financial objectives by providing them with cutting-edge ideas, best-in-class products and solutions, and unparalleled access to capital and liquidity. The role We are seeking a Senior Applications Developer to join a successful team delivering pricing projects for the Foreign Exchange (FX) Business. The role involves all aspects of the software development life cycle: analysis, design and implementation. We need a flexible and practical technologist who demonstrates excellent problem solving skills enjoys all aspects of software development and will contribute to the success of the team. Your deep knowledge of design, analytics, development, coding, testing and application programming will help your team raise their game, meeting your standards, as well as satisfying both business and functional requirements. Overview / What will you do: As a Senior Software Engineer (Vice President), your mission is to help shape our team of innovators and technologists toward creating next-level solutions that improve the way our business is run. Closely work with FX Options and STIRT desks in understanding the requirements and translating into simple and efficient design. Close interaction with Traders and Quants to understand new requirements for applications across the platform. Design, Development, Testing of new features in the Trading applications. Continual improvement of the software development lifecycle and quality of the product. Help deliver large scale projects through hands-on development and technical leadership. 3rd line support of the production system (dedicated 24h support teams handle 1st / 2nd line). Mentoring junior members of the team. Key Skills and Experience In depth commercial development experience with dominant experience on Client and Server side applications. Proven experience in writing and supporting high performing applications with expertise in Multithreading, Async communication, Reactive Extensions. Extensive hands-on experience in web technologies and development with experience in HTML 5, CSS, React, ES6+, Typescript and Backend using Java technologies. Experience with desktop containers including Chromium, Electron. Experience with continuous integration and continuous deployment tools like Jenkins or TeamCity. Self-starting individual with experience of working in a desk facing role. Exposure to Agile Methodologies like scrum, Kanban and techniques like TD. Bonus points for Exposure to profiling application. Mathematical aptitude and ambition to learn mathematics for financial derivative. Strong aptitude for analysis and problem solving. This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required. What we'll provide you By joining Citi, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed), and enjoy a whole host of additional benefits such as: 27 days annual leave (plus bank holidays). A discretional annual performance related bonus. Private Medical Care & Life Insurance. Employee Assistance Program. Pension Plan. Paid Parental Leave. Special discounts for employees, family, and friends. Access to an array of learning and development resources. Visit our Global Benefits page to learn more. Alongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self, every day. We want the best talent around the world to be energized to join us, motivated to stay and empowered to thrive. Job Family Group: Technology Job Family: Applications Development Time Type: Full time Citi is an equal opportunity and affirmative action employer. Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Citigroup Inc. and its subsidiaries ("Citi") invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi . View the " EEO is the Law " poster. View the EEO is the Law Supplement . View the EEO Policy Statement . View the Pay Transparency Posting .
10/05/2025
Full time
Senior Full Stack Software Engineer - FX Pricing (React, Typescript, Java, API) - London (VP) Overview Citi is a world-leading global bank. We have approximately 200 million customer accounts and a presence in more than 160 countries and jurisdictions worldwide. We provide consumers, corporations, governments, and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management. We enable clients to achieve their strategic financial objectives by providing them with cutting-edge ideas, best-in-class products and solutions, and unparalleled access to capital and liquidity. The role We are seeking a Senior Applications Developer to join a successful team delivering pricing projects for the Foreign Exchange (FX) Business. The role involves all aspects of the software development life cycle: analysis, design and implementation. We need a flexible and practical technologist who demonstrates excellent problem solving skills enjoys all aspects of software development and will contribute to the success of the team. Your deep knowledge of design, analytics, development, coding, testing and application programming will help your team raise their game, meeting your standards, as well as satisfying both business and functional requirements. Overview / What will you do: As a Senior Software Engineer (Vice President), your mission is to help shape our team of innovators and technologists toward creating next-level solutions that improve the way our business is run. Closely work with FX Options and STIRT desks in understanding the requirements and translating into simple and efficient design. Close interaction with Traders and Quants to understand new requirements for applications across the platform. Design, Development, Testing of new features in the Trading applications. Continual improvement of the software development lifecycle and quality of the product. Help deliver large scale projects through hands-on development and technical leadership. 3rd line support of the production system (dedicated 24h support teams handle 1st / 2nd line). Mentoring junior members of the team. Key Skills and Experience In depth commercial development experience with dominant experience on Client and Server side applications. Proven experience in writing and supporting high performing applications with expertise in Multithreading, Async communication, Reactive Extensions. Extensive hands-on experience in web technologies and development with experience in HTML 5, CSS, React, ES6+, Typescript and Backend using Java technologies. Experience with desktop containers including Chromium, Electron. Experience with continuous integration and continuous deployment tools like Jenkins or TeamCity. Self-starting individual with experience of working in a desk facing role. Exposure to Agile Methodologies like scrum, Kanban and techniques like TD. Bonus points for Exposure to profiling application. Mathematical aptitude and ambition to learn mathematics for financial derivative. Strong aptitude for analysis and problem solving. This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required. What we'll provide you By joining Citi, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed), and enjoy a whole host of additional benefits such as: 27 days annual leave (plus bank holidays). A discretional annual performance related bonus. Private Medical Care & Life Insurance. Employee Assistance Program. Pension Plan. Paid Parental Leave. Special discounts for employees, family, and friends. Access to an array of learning and development resources. Visit our Global Benefits page to learn more. Alongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self, every day. We want the best talent around the world to be energized to join us, motivated to stay and empowered to thrive. Job Family Group: Technology Job Family: Applications Development Time Type: Full time Citi is an equal opportunity and affirmative action employer. Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Citigroup Inc. and its subsidiaries ("Citi") invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi . View the " EEO is the Law " poster. View the EEO is the Law Supplement . View the EEO Policy Statement . View the Pay Transparency Posting .
Job Title: Projects engineer 2/3rd line Location: Borehamwood + Hybrid Duration: Permanent Salary: up to 46k per annum DOE Benefits: 28 days AL rising to 29+ BHs + company pension Training: Tailored career path with industry vendor training Do you love successfully delivering IT projects to a range of clients? Do you have a proven track record of working in a multi-client, multi-disciplinary MSP environment? Do you have Second line service desk experience with an MSP. Are you ready to join a team where your talents are valued, your ideas are heard, and your career can thrive? If so, we are looking for you to join our team as a Projects Engineer! HOW YOULL MAKE AN IMPACT You will be responsible for the implementation of projects to our wide range of clients. This could range from simple, one-day jobs to multi-strand, complex systems migrations, and security hardening. These projects typically include the implementation of Office 365, EMS (including Intune, Conditional Access, Autopilot and many other 365 security features), Mimecast, Azure platform and Hosted Telephony. Your successful delivery of projects will help our clients achieve the IT roadmap we help set out as well as meet their demands, whether thats due to growth, business change or even an office move. WHO WE ARE LOOKING FOR You have at least 5 years' experience in a commercial IT Support environment, preferably within an MSP and a strong understanding of computer hardware, software, networking, and operating systems You are patient, empathetic and able to communicate technical concepts to non- technical users. You enjoy working as both a part of a team and leveraging the expertise of others to solve problems. You have exceptional customer service skills with a proven ability to quickly build rapport. SYSTEMS YOU ARE FAMILIAR WITH Proficiency in Microsoft Office 365 services and email services (Exchange, Exchange Online, Mimecast, Gmail). Familiarity with Intune, including Device Management, Conditional Access Policies, and Autopilot. Knowledge of Jamf, SharePoint Online, Teams setup, and Microsoft Azure administration. Experience with hosted telephony systems and Windows Server, including GPO, AD, File Servers, and other server roles. Proficiency in Windows OS (10 and 11) and understanding of DNS, DHCP, TCP/IP, LAN, Routing, VPN, and WAN. Interest and exposure to security, including firewalls and Windows security for servers and workstations. IND-LET
10/05/2025
Full time
Job Title: Projects engineer 2/3rd line Location: Borehamwood + Hybrid Duration: Permanent Salary: up to 46k per annum DOE Benefits: 28 days AL rising to 29+ BHs + company pension Training: Tailored career path with industry vendor training Do you love successfully delivering IT projects to a range of clients? Do you have a proven track record of working in a multi-client, multi-disciplinary MSP environment? Do you have Second line service desk experience with an MSP. Are you ready to join a team where your talents are valued, your ideas are heard, and your career can thrive? If so, we are looking for you to join our team as a Projects Engineer! HOW YOULL MAKE AN IMPACT You will be responsible for the implementation of projects to our wide range of clients. This could range from simple, one-day jobs to multi-strand, complex systems migrations, and security hardening. These projects typically include the implementation of Office 365, EMS (including Intune, Conditional Access, Autopilot and many other 365 security features), Mimecast, Azure platform and Hosted Telephony. Your successful delivery of projects will help our clients achieve the IT roadmap we help set out as well as meet their demands, whether thats due to growth, business change or even an office move. WHO WE ARE LOOKING FOR You have at least 5 years' experience in a commercial IT Support environment, preferably within an MSP and a strong understanding of computer hardware, software, networking, and operating systems You are patient, empathetic and able to communicate technical concepts to non- technical users. You enjoy working as both a part of a team and leveraging the expertise of others to solve problems. You have exceptional customer service skills with a proven ability to quickly build rapport. SYSTEMS YOU ARE FAMILIAR WITH Proficiency in Microsoft Office 365 services and email services (Exchange, Exchange Online, Mimecast, Gmail). Familiarity with Intune, including Device Management, Conditional Access Policies, and Autopilot. Knowledge of Jamf, SharePoint Online, Teams setup, and Microsoft Azure administration. Experience with hosted telephony systems and Windows Server, including GPO, AD, File Servers, and other server roles. Proficiency in Windows OS (10 and 11) and understanding of DNS, DHCP, TCP/IP, LAN, Routing, VPN, and WAN. Interest and exposure to security, including firewalls and Windows security for servers and workstations. IND-LET
1st & 2nd Line Support - Wakefield Are you a proactive IT professional passionate about user support and technology improvement? We re looking for a highly capable 1st & 2nd Line Engineer to join our dynamic IT team. In this role, you ll help drive efficiency, resilience, and user satisfaction by delivering top-tier technical support and taking part in technology-driven change projects. You ll be the first point of contact for IT support queries, ensuring that our systems run smoothly and our users feel empowered by technology. Key Responsibilities Act as the first line of support for IT queries, resolving issues across on-premise, hybrid, and remote environments. Own, track, and report on helpdesk support tickets and their resolution effectiveness. Standardise IT processes, systems, and documentation to ensure consistency and compliance. Work alongside suppliers and service providers to ensure high service standards. Assist in IT infrastructure monitoring, daily contingency checks, and backup management. Identify and implement opportunities to improve IT infrastructure security and efficiency. Train users and assess training needs to support adoption of IT solutions. Support asset tagging, hardware maintenance, and vendor contract management. Take part in IT projects and maintenance activities in line with departmental objectives. Required Skills & Experience Minimum 3 years' experience in 1st and 2nd Line IT support roles Strong understanding and hands-on experience with: Active Directory, Microsoft 365 Administration, SharePoint Online, VoIP system administration, Hardware support and troubleshooting, Helpdesk/ticketing systems Experience working with users in on-premise, hybrid, and remote setups Ability to manage 3rd party vendors and support contracts GCSE in IT (or equivalent qualification) Desirable Skills & Qualifications Familiarity with Veeam and VMware products Experience with ERP systems and mobile device management Participation in IT-related project work Microsoft certifications and/or ITIL qualification Previous experience in a small to medium enterprise (SME) environment What You ll Achieve This role supports the delivery of our clients company strategy by maintaining and improving IT systems, delivering excellent user support, and contributing to key IT projects. You ll play a pivotal role in driving forward our digital efficiency, ensuring smooth operations and empowering colleagues through great tech and even better support. Ready to Apply? If you thrive in a fast-paced, collaborative environment and enjoy solving problems while making a real impact, we d love to hear from you. 1st & 2nd Line Support - Wakefield
10/05/2025
Full time
1st & 2nd Line Support - Wakefield Are you a proactive IT professional passionate about user support and technology improvement? We re looking for a highly capable 1st & 2nd Line Engineer to join our dynamic IT team. In this role, you ll help drive efficiency, resilience, and user satisfaction by delivering top-tier technical support and taking part in technology-driven change projects. You ll be the first point of contact for IT support queries, ensuring that our systems run smoothly and our users feel empowered by technology. Key Responsibilities Act as the first line of support for IT queries, resolving issues across on-premise, hybrid, and remote environments. Own, track, and report on helpdesk support tickets and their resolution effectiveness. Standardise IT processes, systems, and documentation to ensure consistency and compliance. Work alongside suppliers and service providers to ensure high service standards. Assist in IT infrastructure monitoring, daily contingency checks, and backup management. Identify and implement opportunities to improve IT infrastructure security and efficiency. Train users and assess training needs to support adoption of IT solutions. Support asset tagging, hardware maintenance, and vendor contract management. Take part in IT projects and maintenance activities in line with departmental objectives. Required Skills & Experience Minimum 3 years' experience in 1st and 2nd Line IT support roles Strong understanding and hands-on experience with: Active Directory, Microsoft 365 Administration, SharePoint Online, VoIP system administration, Hardware support and troubleshooting, Helpdesk/ticketing systems Experience working with users in on-premise, hybrid, and remote setups Ability to manage 3rd party vendors and support contracts GCSE in IT (or equivalent qualification) Desirable Skills & Qualifications Familiarity with Veeam and VMware products Experience with ERP systems and mobile device management Participation in IT-related project work Microsoft certifications and/or ITIL qualification Previous experience in a small to medium enterprise (SME) environment What You ll Achieve This role supports the delivery of our clients company strategy by maintaining and improving IT systems, delivering excellent user support, and contributing to key IT projects. You ll play a pivotal role in driving forward our digital efficiency, ensuring smooth operations and empowering colleagues through great tech and even better support. Ready to Apply? If you thrive in a fast-paced, collaborative environment and enjoy solving problems while making a real impact, we d love to hear from you. 1st & 2nd Line Support - Wakefield
An exciting opportunity for a dedicated 2nd line Support Engineer to provide first-class technical support within the property industry. The ideal candidate will be solution-oriented, with a keen interest in technology. Client Details Our client is a prominent organisation within the property sector, operating on a large scale across the UK. They are renowned for their commitment to delivering high-quality services, and for their forward-thinking approach to technology. Description Provide comprehensive technical support to the team Analyse and resolve system issues promptly Develop and maintain IT infrastructure Collaborate with the technology team to improve systems Train staff on new technologies and systems Create technical manuals for reference and reporting Ensure system security and data protection Stay abreast of industry trends and advancements Profile A successful 2nd line Support Engineer should have: A degree in Computer Science, IT or related field Proven experience in a similar role Excellent problem-solving abilities Strong knowledge of IT systems and infrastructure Ability to manage multiple tasks and priorities Excellent communication and teamwork skills Job Offer An attractive salary of 31,500 to 35500 A supportive and collaborative working environment The opportunity to grow and develop within the property industry Comprehensive benefits package A chance to be part of a forward-thinking technology team Join us as we continue to innovate within the property industry. Apply today to become our next Support Engineer and help us shape the future of property technology.
10/05/2025
Full time
An exciting opportunity for a dedicated 2nd line Support Engineer to provide first-class technical support within the property industry. The ideal candidate will be solution-oriented, with a keen interest in technology. Client Details Our client is a prominent organisation within the property sector, operating on a large scale across the UK. They are renowned for their commitment to delivering high-quality services, and for their forward-thinking approach to technology. Description Provide comprehensive technical support to the team Analyse and resolve system issues promptly Develop and maintain IT infrastructure Collaborate with the technology team to improve systems Train staff on new technologies and systems Create technical manuals for reference and reporting Ensure system security and data protection Stay abreast of industry trends and advancements Profile A successful 2nd line Support Engineer should have: A degree in Computer Science, IT or related field Proven experience in a similar role Excellent problem-solving abilities Strong knowledge of IT systems and infrastructure Ability to manage multiple tasks and priorities Excellent communication and teamwork skills Job Offer An attractive salary of 31,500 to 35500 A supportive and collaborative working environment The opportunity to grow and develop within the property industry Comprehensive benefits package A chance to be part of a forward-thinking technology team Join us as we continue to innovate within the property industry. Apply today to become our next Support Engineer and help us shape the future of property technology.
Job Title: 2nd Line Engineer Location: Chester, Cheshire Salary: 31,000 - 36,000 DOE Our client, a growing IT solutions provider are looking for a 2nd Line MSP Engineer to join their team. Dedicated to delivering exceptional technology and customer service that offer network management, cybersecurity, cloud solutions, and IT support to SME's across Cheshire and the North West. Day-to-day: Provide 2nd Line IT Support to a range of clients via remote tools, calls and emails Handling escalations from 1st line team Assist in maintaining on-site servers including AD servers Management and support of VoIP technologies Support disaster recovery and backup systems Provide advanced troubleshooting and resolution for network and system issues. Manage, configure and maintain client infrastructure, including servers, networks, firewalls etc Assist with 3rd line engineers to deliver IT strategies The ideal candidate will have experience with: Active Directory & Group Policies Office 365 & Applications On-prem Servers - Management (AD Servers/remote desktop servers) Backup Solutions / Disaster Recovery Cloud technologies and/or migrations - AWS /Azure / Entra Networks - Routers, Switches, Firewalls VoIP / Telephony Systems Benefits: Certification investment & training Monthly and annual recognition awards Workplace Pension Scheme Overtime available If the role sounds like something you are interested in and you have the required skills, then please apply ASAP for immediate consideration. In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
10/05/2025
Full time
Job Title: 2nd Line Engineer Location: Chester, Cheshire Salary: 31,000 - 36,000 DOE Our client, a growing IT solutions provider are looking for a 2nd Line MSP Engineer to join their team. Dedicated to delivering exceptional technology and customer service that offer network management, cybersecurity, cloud solutions, and IT support to SME's across Cheshire and the North West. Day-to-day: Provide 2nd Line IT Support to a range of clients via remote tools, calls and emails Handling escalations from 1st line team Assist in maintaining on-site servers including AD servers Management and support of VoIP technologies Support disaster recovery and backup systems Provide advanced troubleshooting and resolution for network and system issues. Manage, configure and maintain client infrastructure, including servers, networks, firewalls etc Assist with 3rd line engineers to deliver IT strategies The ideal candidate will have experience with: Active Directory & Group Policies Office 365 & Applications On-prem Servers - Management (AD Servers/remote desktop servers) Backup Solutions / Disaster Recovery Cloud technologies and/or migrations - AWS /Azure / Entra Networks - Routers, Switches, Firewalls VoIP / Telephony Systems Benefits: Certification investment & training Monthly and annual recognition awards Workplace Pension Scheme Overtime available If the role sounds like something you are interested in and you have the required skills, then please apply ASAP for immediate consideration. In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
An exciting opportunity has arisen for a Cyber Security Analyst with 2-3 years of experience in a 2nd line support role and security-focused role to join a well-established estate agency. This full-time role offers excellent benefits and a competitive salary. As a Cyber Security Analyst, you will join the security team, gaining valuable experience in protecting critical systems while assisting with the implementation and maintenance of security infrastructure. Travel expenses will be reimbursed in line with government travel reimbursement guidelines. You will be responsible for: Support the monitoring of security systems by reviewing server logs, firewall logs, and network traffic for any irregularities. Assist with security audits and testing to identify vulnerabilities and contribute to implementing solutions. Help manage security tools such as firewalls, intrusion detection systems, and anti-virus software. Support system backups and updates, ensuring data protection and system integrity. Provide basic security guidance to users and encourage adherence to security best practices. What we are looking for: Previously worked as a Cyber Security Analyst, IT Security Analyst, Security Analyst, SOC Analyst, IT Security Administrator, Network Security Administrator, Network Administrator, Cybersecurity Engineer, Security Specialist or in a similar role. Possess 2-3 years of experience in a 2nd line support role and security-focused role. Experience and understanding of IT systems and networks, with a passion for cybersecurity. Strong communication and problem-solving skills. Shift: Monday - Friday: 9:00am - 5:30pm What s on offer: Competitive salary 33 days holiday plus birthday off Pension scheme Employee assistance scheme Career progression opportunities Apply now for this exceptional Cyber Security Analyst opportunity to work with a dynamic team and further enhance your career. Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please contact us. Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003.
10/05/2025
Full time
An exciting opportunity has arisen for a Cyber Security Analyst with 2-3 years of experience in a 2nd line support role and security-focused role to join a well-established estate agency. This full-time role offers excellent benefits and a competitive salary. As a Cyber Security Analyst, you will join the security team, gaining valuable experience in protecting critical systems while assisting with the implementation and maintenance of security infrastructure. Travel expenses will be reimbursed in line with government travel reimbursement guidelines. You will be responsible for: Support the monitoring of security systems by reviewing server logs, firewall logs, and network traffic for any irregularities. Assist with security audits and testing to identify vulnerabilities and contribute to implementing solutions. Help manage security tools such as firewalls, intrusion detection systems, and anti-virus software. Support system backups and updates, ensuring data protection and system integrity. Provide basic security guidance to users and encourage adherence to security best practices. What we are looking for: Previously worked as a Cyber Security Analyst, IT Security Analyst, Security Analyst, SOC Analyst, IT Security Administrator, Network Security Administrator, Network Administrator, Cybersecurity Engineer, Security Specialist or in a similar role. Possess 2-3 years of experience in a 2nd line support role and security-focused role. Experience and understanding of IT systems and networks, with a passion for cybersecurity. Strong communication and problem-solving skills. Shift: Monday - Friday: 9:00am - 5:30pm What s on offer: Competitive salary 33 days holiday plus birthday off Pension scheme Employee assistance scheme Career progression opportunities Apply now for this exceptional Cyber Security Analyst opportunity to work with a dynamic team and further enhance your career. Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please contact us. Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003.
1st & 2nd Line Support - Manchester Are you a proactive IT professional passionate about user support and technology improvement? We re looking for a highly capable 1st & 2nd Line Engineer to join our dynamic IT team. In this role, you ll help drive efficiency, resilience, and user satisfaction by delivering top-tier technical support and taking part in technology-driven change projects. You ll be the first point of contact for IT support queries, ensuring that our systems run smoothly and our users feel empowered by technology. Key Responsibilities Act as the first line of support for IT queries, resolving issues across on-premise, hybrid, and remote environments. Own, track, and report on helpdesk support tickets and their resolution effectiveness. Standardise IT processes, systems, and documentation to ensure consistency and compliance. Work alongside suppliers and service providers to ensure high service standards. Assist in IT infrastructure monitoring, daily contingency checks, and backup management. Identify and implement opportunities to improve IT infrastructure security and efficiency. Train users and assess training needs to support adoption of IT solutions. Support asset tagging, hardware maintenance, and vendor contract management. Take part in IT projects and maintenance activities in line with departmental objectives. Required Skills & Experience Minimum 3 years' experience in 1st and 2nd Line IT support roles Strong understanding and hands-on experience with: Active Directory, Microsoft 365 Administration, SharePoint Online, VoIP system administration, Hardware support and troubleshooting, Helpdesk/ticketing systems Experience working with users in on-premise, hybrid, and remote setups Ability to manage 3rd party vendors and support contracts GCSE in IT (or equivalent qualification) Desirable Skills & Qualifications Familiarity with Veeam and VMware products Experience with ERP systems and mobile device management Participation in IT-related project work Microsoft certifications and/or ITIL qualification Previous experience in a small to medium enterprise (SME) environment What You ll Achieve This role supports the delivery of our clients company strategy by maintaining and improving IT systems, delivering excellent user support, and contributing to key IT projects. You ll play a pivotal role in driving forward our digital efficiency, ensuring smooth operations and empowering colleagues through great tech and even better support. Ready to Apply? If you thrive in a fast-paced, collaborative environment and enjoy solving problems while making a real impact, we d love to hear from you. 1st & 2nd Line Support - Manchester
10/05/2025
Full time
1st & 2nd Line Support - Manchester Are you a proactive IT professional passionate about user support and technology improvement? We re looking for a highly capable 1st & 2nd Line Engineer to join our dynamic IT team. In this role, you ll help drive efficiency, resilience, and user satisfaction by delivering top-tier technical support and taking part in technology-driven change projects. You ll be the first point of contact for IT support queries, ensuring that our systems run smoothly and our users feel empowered by technology. Key Responsibilities Act as the first line of support for IT queries, resolving issues across on-premise, hybrid, and remote environments. Own, track, and report on helpdesk support tickets and their resolution effectiveness. Standardise IT processes, systems, and documentation to ensure consistency and compliance. Work alongside suppliers and service providers to ensure high service standards. Assist in IT infrastructure monitoring, daily contingency checks, and backup management. Identify and implement opportunities to improve IT infrastructure security and efficiency. Train users and assess training needs to support adoption of IT solutions. Support asset tagging, hardware maintenance, and vendor contract management. Take part in IT projects and maintenance activities in line with departmental objectives. Required Skills & Experience Minimum 3 years' experience in 1st and 2nd Line IT support roles Strong understanding and hands-on experience with: Active Directory, Microsoft 365 Administration, SharePoint Online, VoIP system administration, Hardware support and troubleshooting, Helpdesk/ticketing systems Experience working with users in on-premise, hybrid, and remote setups Ability to manage 3rd party vendors and support contracts GCSE in IT (or equivalent qualification) Desirable Skills & Qualifications Familiarity with Veeam and VMware products Experience with ERP systems and mobile device management Participation in IT-related project work Microsoft certifications and/or ITIL qualification Previous experience in a small to medium enterprise (SME) environment What You ll Achieve This role supports the delivery of our clients company strategy by maintaining and improving IT systems, delivering excellent user support, and contributing to key IT projects. You ll play a pivotal role in driving forward our digital efficiency, ensuring smooth operations and empowering colleagues through great tech and even better support. Ready to Apply? If you thrive in a fast-paced, collaborative environment and enjoy solving problems while making a real impact, we d love to hear from you. 1st & 2nd Line Support - Manchester
Our client is a leading Technology company is looking for 1st & 2nd Support Engineer. Some travel will be required, candidate must hold a valid UK Driving Licence. Responsibilities: 1st line and some 2nd line support. Troubleshoot and resolve common IT issues such as password resets, software installations, and basic hardware malfunctions. Escalate more complex issues to more senior members of the IT team as required. Setup and configure new hardware and software for users. Perform regular IT operations and maintenance tasks to ensure system stability and security. Actively develop technical skills under senior staff s mentorship. Assist in ensuring all departmental documentation is kept up to date. Assist in IT equipment inventory management and reporting. Skills Required Skills / Experience Windows 10 / 11 administration Knowledge of M365 / Teams Physical hardware management including laptop provisioning Basic networking and patching An understanding of cybersecurity best practices The ability to communicate with staff members at all levels of the business Other useful, but not essential, experience VMWare vSphere Microsoft Exchange (on-prem) Cisco networking Knowledge of backup technologies Associated certifications will be of great interest e.g. (VCP, MCSE, CCNA etc.) RHEL or other Linux
10/05/2025
Full time
Our client is a leading Technology company is looking for 1st & 2nd Support Engineer. Some travel will be required, candidate must hold a valid UK Driving Licence. Responsibilities: 1st line and some 2nd line support. Troubleshoot and resolve common IT issues such as password resets, software installations, and basic hardware malfunctions. Escalate more complex issues to more senior members of the IT team as required. Setup and configure new hardware and software for users. Perform regular IT operations and maintenance tasks to ensure system stability and security. Actively develop technical skills under senior staff s mentorship. Assist in ensuring all departmental documentation is kept up to date. Assist in IT equipment inventory management and reporting. Skills Required Skills / Experience Windows 10 / 11 administration Knowledge of M365 / Teams Physical hardware management including laptop provisioning Basic networking and patching An understanding of cybersecurity best practices The ability to communicate with staff members at all levels of the business Other useful, but not essential, experience VMWare vSphere Microsoft Exchange (on-prem) Cisco networking Knowledge of backup technologies Associated certifications will be of great interest e.g. (VCP, MCSE, CCNA etc.) RHEL or other Linux
Job Title: 2nd Line Engineer Location: Middlesbrough (full-time onsite) Salary: 30,000 - 35,000 Industry: MSP About the Company Our client, a well-established and growing managed service provider based in Middlesbrough , is seeking an experienced and proactive 2nd Line Engineer to join their dynamic support team. This is a fantastic opportunity to work in a fast-paced environment where you'll be exposed to a wide range of technologies and have the chance to develop your technical skills while providing exceptional customer support. Role Overview As a 2nd Line Engineer , you will be responsible for providing advanced technical support to clients, resolving escalated issues, and ensuring the smooth operation of IT systems. You will play a crucial role in diagnosing and troubleshooting complex technical problems while maintaining excellent customer service standards. Key Responsibilities Technical Support: Provide 2nd line support to clients, troubleshooting hardware, software, and network issues. Incident Management: Resolve escalated incidents efficiently, ensuring minimal disruption to business operations. Systems Administration: Manage and maintain Windows Server environments, Active Directory, and Microsoft 365. Network Management: Monitor and troubleshoot network infrastructure, including routers, switches, and firewalls. User Support: Assist end-users with technical queries, offering remote and on-site support as needed. Key Skills & Experience Minimum of 2 years' experience in a 2nd Line Engineer or similar IT support role. Strong knowledge of Windows Server, Active Directory, and Microsoft 365 administration . Experience with networking technologies , including TCP/IP, DNS, DHCP, and VPNs. Familiarity with firewalls, routers, and switches (preferably Cisco or Fortinet). Strong troubleshooting skills, with a methodical and analytical approach to problem-solving. Excellent communication and customer service skills, with the ability to explain technical concepts to non-technical users. Experience with remote desktop tools and ticketing systems. In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
10/05/2025
Full time
Job Title: 2nd Line Engineer Location: Middlesbrough (full-time onsite) Salary: 30,000 - 35,000 Industry: MSP About the Company Our client, a well-established and growing managed service provider based in Middlesbrough , is seeking an experienced and proactive 2nd Line Engineer to join their dynamic support team. This is a fantastic opportunity to work in a fast-paced environment where you'll be exposed to a wide range of technologies and have the chance to develop your technical skills while providing exceptional customer support. Role Overview As a 2nd Line Engineer , you will be responsible for providing advanced technical support to clients, resolving escalated issues, and ensuring the smooth operation of IT systems. You will play a crucial role in diagnosing and troubleshooting complex technical problems while maintaining excellent customer service standards. Key Responsibilities Technical Support: Provide 2nd line support to clients, troubleshooting hardware, software, and network issues. Incident Management: Resolve escalated incidents efficiently, ensuring minimal disruption to business operations. Systems Administration: Manage and maintain Windows Server environments, Active Directory, and Microsoft 365. Network Management: Monitor and troubleshoot network infrastructure, including routers, switches, and firewalls. User Support: Assist end-users with technical queries, offering remote and on-site support as needed. Key Skills & Experience Minimum of 2 years' experience in a 2nd Line Engineer or similar IT support role. Strong knowledge of Windows Server, Active Directory, and Microsoft 365 administration . Experience with networking technologies , including TCP/IP, DNS, DHCP, and VPNs. Familiarity with firewalls, routers, and switches (preferably Cisco or Fortinet). Strong troubleshooting skills, with a methodical and analytical approach to problem-solving. Excellent communication and customer service skills, with the ability to explain technical concepts to non-technical users. Experience with remote desktop tools and ticketing systems. In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
Cloud Engineer 12-Month FTC (£35,000 - £45,000) Hybrid Working Global Financial Services Organisation We re hiring two experienced Cloud Engineers to join a fast-paced, innovative team within a national/global financial services organisation on a 12-month fixed-term contract (with potential for extension). If you're passionate about cloud technologies and want to work in a collaborative, supportive environment, this could be your next step. The Role As a Cloud Engineer, you ll play a key role in maintaining and enhancing Microsoft Azure and Microsoft 365 environments. You ll be responsible for advanced support, implementing cloud solutions, and ensuring robust performance, availability, and security across services. You ll be a vital member of the IT operations team - solving complex issues, contributing to infrastructure design, and delivering business-critical projects. Hybrid Working You ll need to be in the office 1 day a week, with a choice of locations: Mansfield, London, or Surrey. What You ll Do: Provide advanced 2nd line support for Microsoft Azure and Microsoft 365 Design and maintain secure, scalable cloud solutions Collaborate with teams and vendors to deliver cloud projects Conduct root cause analysis and implement improvements Monitor systems and optimise performance Maintain documentation for cloud architecture and processes What You ll Need: 3-5+ years experience in 2nd Line Support roles with cloud focus Strong expertise in Microsoft Azure & Microsoft 365 Knowledge of networking and cloud security best practices Relevant certifications (e.g. Azure Administrator Associate) Experience with scripting/automation tools like PowerShell or Azure CLI ITIL knowledge is a bonus You re Someone Who: Communicates well with both technical and non-technical stakeholders Brings a proactive and collaborative mindset Delivers under pressure and thrives in a fast-paced setting Is highly organised, with strong attention to detail Full-time 12-month FTC Monday to Friday (9am 5pm) Hybrid: 1 day in Mansfield, London or Surrey Must reside and be eligible to work in the UK - NO sponsorship available for this role
10/05/2025
Full time
Cloud Engineer 12-Month FTC (£35,000 - £45,000) Hybrid Working Global Financial Services Organisation We re hiring two experienced Cloud Engineers to join a fast-paced, innovative team within a national/global financial services organisation on a 12-month fixed-term contract (with potential for extension). If you're passionate about cloud technologies and want to work in a collaborative, supportive environment, this could be your next step. The Role As a Cloud Engineer, you ll play a key role in maintaining and enhancing Microsoft Azure and Microsoft 365 environments. You ll be responsible for advanced support, implementing cloud solutions, and ensuring robust performance, availability, and security across services. You ll be a vital member of the IT operations team - solving complex issues, contributing to infrastructure design, and delivering business-critical projects. Hybrid Working You ll need to be in the office 1 day a week, with a choice of locations: Mansfield, London, or Surrey. What You ll Do: Provide advanced 2nd line support for Microsoft Azure and Microsoft 365 Design and maintain secure, scalable cloud solutions Collaborate with teams and vendors to deliver cloud projects Conduct root cause analysis and implement improvements Monitor systems and optimise performance Maintain documentation for cloud architecture and processes What You ll Need: 3-5+ years experience in 2nd Line Support roles with cloud focus Strong expertise in Microsoft Azure & Microsoft 365 Knowledge of networking and cloud security best practices Relevant certifications (e.g. Azure Administrator Associate) Experience with scripting/automation tools like PowerShell or Azure CLI ITIL knowledge is a bonus You re Someone Who: Communicates well with both technical and non-technical stakeholders Brings a proactive and collaborative mindset Delivers under pressure and thrives in a fast-paced setting Is highly organised, with strong attention to detail Full-time 12-month FTC Monday to Friday (9am 5pm) Hybrid: 1 day in Mansfield, London or Surrey Must reside and be eligible to work in the UK - NO sponsorship available for this role
Role: Service Desk Technician Industry: Managed Service Provider (MSP) Location: Chester, Cheshire Salary: up to 27,000 DOE Are you passionate about IT support and delivering great customer service to a range of clients in various industries? A well-established Managed Service Provider in Chester are looking for a Service Desk Technician to join their growing team. In this role, you'll be the first point of contact for clients, troubleshooting technical issues, resolving queries, and ensuring seamless IT operations. You'll work in a fast-paced environment, supporting a range of businesses with their IT needs. MSP Experience is highly desired What you'll be doing: Providing 1st line support via phone, email, and remote tools Troubleshooting hardware, software, and network issues. Escalating complex cases to senior engineers when necessary. Contribute to the development of knowledge based articles Managing support tickets and ensuring timely resolutions. Assist senior team with IT projects Hardware builds and assisting with system upgrades, installations, and configurations. What you'll need: Experience in a service desk or IT support role. Strong knowledge of Windows OS, Microsoft 365 and applications, Active Directory. Knowledge of networking skills (WAN/LAN/DNS/DHCP), understanding of routers & switches Excellent problem-solving and communication skills. Ability to work under pressure and manage multiple tasks. Any MSP experience or IT certifications (MS, CompTIA, ITIL) would be a bonus. Benefits: Certification investment & training Monthly and annual recognition awards Workplace Pension Scheme Overtime available If you're looking for a dynamic role with opportunities to grow in a supportive MSP environment, please apply for immediate consideration. Key Words: Service Desk Analyst, Service Desk Technician, 1st Line, 1st/2nd Line, IT Support Engineer, IT Analyst, IT Technician, IT Support, MSP Engineer, Field Engineer In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
10/05/2025
Full time
Role: Service Desk Technician Industry: Managed Service Provider (MSP) Location: Chester, Cheshire Salary: up to 27,000 DOE Are you passionate about IT support and delivering great customer service to a range of clients in various industries? A well-established Managed Service Provider in Chester are looking for a Service Desk Technician to join their growing team. In this role, you'll be the first point of contact for clients, troubleshooting technical issues, resolving queries, and ensuring seamless IT operations. You'll work in a fast-paced environment, supporting a range of businesses with their IT needs. MSP Experience is highly desired What you'll be doing: Providing 1st line support via phone, email, and remote tools Troubleshooting hardware, software, and network issues. Escalating complex cases to senior engineers when necessary. Contribute to the development of knowledge based articles Managing support tickets and ensuring timely resolutions. Assist senior team with IT projects Hardware builds and assisting with system upgrades, installations, and configurations. What you'll need: Experience in a service desk or IT support role. Strong knowledge of Windows OS, Microsoft 365 and applications, Active Directory. Knowledge of networking skills (WAN/LAN/DNS/DHCP), understanding of routers & switches Excellent problem-solving and communication skills. Ability to work under pressure and manage multiple tasks. Any MSP experience or IT certifications (MS, CompTIA, ITIL) would be a bonus. Benefits: Certification investment & training Monthly and annual recognition awards Workplace Pension Scheme Overtime available If you're looking for a dynamic role with opportunities to grow in a supportive MSP environment, please apply for immediate consideration. Key Words: Service Desk Analyst, Service Desk Technician, 1st Line, 1st/2nd Line, IT Support Engineer, IT Analyst, IT Technician, IT Support, MSP Engineer, Field Engineer In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
2nd Line Service Desk Engineer Lincolnshire Contract Personnel are looking for an experienced 2nd Line Service Desk Engineer for our well-established client based in Lincolnshire How does the day-to-day look? Client support - Serve as the main point of contact for clients, managing and resolving support tickets and queries promptly Client relation - Build and maintain strong relationships with clients to ensure high levels of client satisfaction and retention Assist with client meetings onsite and remote, project coordination and implementation, complaint handling and supporting relationships Documentation - Maintain accurate records for client interactions, support tickets and resolutions. Provide regular reports on client support activities Continuous improvement - Identify opportunities for process improvements and contribute to the development of best practices in client support Pod development - Present ideas to develop pod operations with the view of improving client experience Scheduling - Ensure the scheduling queue is checked daily and actioned and the installation manuals and tech specs are added to the installation tickets You will have: Have a full UK licence and own vehicle Up to date Microsoft certifications Windows Desktop support, Server support and maintenance Active Directory administration Group policy administration Microsoft 365 and Microsoft Azure support and maintenance Microsoft Endpoint Manager VMware vSphere and Horizon Network support on routers, switches, firewalls and other networked devices Software support for end-user applications PowerShell Schedule: Monday to Friday - 8:30am 17:00pm, hybrid work available Salary: £25.000 £35.000 DOE About Contract Personnel: Contract Personnel are one of East Anglia s longest standing, leading, independent recruitment agencies established in 1989. Offering Temporary and Permanent recruitment solutions, they will always keep you updated about all of the current trends and key pieces of advice from the world of recruitment
10/05/2025
Full time
2nd Line Service Desk Engineer Lincolnshire Contract Personnel are looking for an experienced 2nd Line Service Desk Engineer for our well-established client based in Lincolnshire How does the day-to-day look? Client support - Serve as the main point of contact for clients, managing and resolving support tickets and queries promptly Client relation - Build and maintain strong relationships with clients to ensure high levels of client satisfaction and retention Assist with client meetings onsite and remote, project coordination and implementation, complaint handling and supporting relationships Documentation - Maintain accurate records for client interactions, support tickets and resolutions. Provide regular reports on client support activities Continuous improvement - Identify opportunities for process improvements and contribute to the development of best practices in client support Pod development - Present ideas to develop pod operations with the view of improving client experience Scheduling - Ensure the scheduling queue is checked daily and actioned and the installation manuals and tech specs are added to the installation tickets You will have: Have a full UK licence and own vehicle Up to date Microsoft certifications Windows Desktop support, Server support and maintenance Active Directory administration Group policy administration Microsoft 365 and Microsoft Azure support and maintenance Microsoft Endpoint Manager VMware vSphere and Horizon Network support on routers, switches, firewalls and other networked devices Software support for end-user applications PowerShell Schedule: Monday to Friday - 8:30am 17:00pm, hybrid work available Salary: £25.000 £35.000 DOE About Contract Personnel: Contract Personnel are one of East Anglia s longest standing, leading, independent recruitment agencies established in 1989. Offering Temporary and Permanent recruitment solutions, they will always keep you updated about all of the current trends and key pieces of advice from the world of recruitment
As a member of the Infrastructure Team within and Jet2holidays , our IT Infrastructure Engineer will undertake a mixture of project-based work to deliver and enhance Infrastructure Services (e.g. compute, storage & infrastructure management tooling) and provide 2nd and 3rd Line Support of the IT Infrastructure. This includes on-premise workloads and AWS cloud-based workloads. The scale of the environment includes circa 3000 Windows & Linux Servers, multiple Storage Arrays, Backup services and circa 5000 Client devices. As our IT Infrastructure Engineer , you'll have access to a wide range of benefits including: Hybrid working (we're in the office 2 days per week) Annual pay reviews Access to a generous discretionary profit share scheme What you'll be doing: Plan, design, and implement IT infrastructure solutions relating to compute, virtualisation, containerisation (both on-premise & cloud-based), load balancers, primary storage, and backup that meets the business needs and requirements. Collaborate with other IT teams and stakeholders to ensure alignment and integration of IT infrastructure with other IT systems and services. Provide out of hours support via the On-Call support rota and be prepared for occasional planned out of hours work when expected. Provide people management & technical leadership cover for the IT Infrastructure Manager when needed. Assist in managing security by: Installing operating systems patches and updates. Reviewing logs to investigate unauthorised activity. Administration of Active Directory and Group Policy. What you'll have: Excellent understanding and experience of administrating Windows Server (including Active Directory, Group Policy, DNS, DHCP) and Linux (RedHat & Oracle) Operating Systems. Must have excellent competency with Microsoft SCOM, SCCM, DPM, WSUS, Intune, Defender, Patch My PC and Windows Hyper-V for running over 1000 servers. Experience of administering & supporting both on-premise and cloud-based (AWS preferred) Kubernetes platforms. Experience with automation tools like Ansible, Python and PowerShell will be a plus. Qualifications in Windows Server Hybrid Administrator Associate or other relevant Microsoft credentials are desirable. Certification in AWS desirable (e.g., Cloud Practitioner and AWS Certified SysOps Administrator). Experience of leading small teams of engineers would be desirable. Do you strive to work in a place that values innovation, creativity, and a passion for excellence? At and Jet2holidays , we're not just offering a job; we're inviting you to be part of something extraordinary.
09/05/2025
Full time
As a member of the Infrastructure Team within and Jet2holidays , our IT Infrastructure Engineer will undertake a mixture of project-based work to deliver and enhance Infrastructure Services (e.g. compute, storage & infrastructure management tooling) and provide 2nd and 3rd Line Support of the IT Infrastructure. This includes on-premise workloads and AWS cloud-based workloads. The scale of the environment includes circa 3000 Windows & Linux Servers, multiple Storage Arrays, Backup services and circa 5000 Client devices. As our IT Infrastructure Engineer , you'll have access to a wide range of benefits including: Hybrid working (we're in the office 2 days per week) Annual pay reviews Access to a generous discretionary profit share scheme What you'll be doing: Plan, design, and implement IT infrastructure solutions relating to compute, virtualisation, containerisation (both on-premise & cloud-based), load balancers, primary storage, and backup that meets the business needs and requirements. Collaborate with other IT teams and stakeholders to ensure alignment and integration of IT infrastructure with other IT systems and services. Provide out of hours support via the On-Call support rota and be prepared for occasional planned out of hours work when expected. Provide people management & technical leadership cover for the IT Infrastructure Manager when needed. Assist in managing security by: Installing operating systems patches and updates. Reviewing logs to investigate unauthorised activity. Administration of Active Directory and Group Policy. What you'll have: Excellent understanding and experience of administrating Windows Server (including Active Directory, Group Policy, DNS, DHCP) and Linux (RedHat & Oracle) Operating Systems. Must have excellent competency with Microsoft SCOM, SCCM, DPM, WSUS, Intune, Defender, Patch My PC and Windows Hyper-V for running over 1000 servers. Experience of administering & supporting both on-premise and cloud-based (AWS preferred) Kubernetes platforms. Experience with automation tools like Ansible, Python and PowerShell will be a plus. Qualifications in Windows Server Hybrid Administrator Associate or other relevant Microsoft credentials are desirable. Certification in AWS desirable (e.g., Cloud Practitioner and AWS Certified SysOps Administrator). Experience of leading small teams of engineers would be desirable. Do you strive to work in a place that values innovation, creativity, and a passion for excellence? At and Jet2holidays , we're not just offering a job; we're inviting you to be part of something extraordinary.
ProtoPie is the easiest interactive prototyping tool for all digital products. Designers can turn their UI/UX design ideas into highly interactive prototypes for mobile, desktop, web, all the way to IoT and beyond. They can explore, validate, and test design solutions and ideas by creating very realistic, production-like prototypes without code and without the help of engineers. ProtoPie is widely used by various companies all over the world across many industries, e.g., Google, Microsoft, Meta, Nintendo, BMW, Samsung, Tencent, Reddit, Bytedance, and Disney. Plus, ProtoPie won no.1 Advanced Prototyping tool in the UX Tools 2022 Design Tools Survey. About the role As a Technical Solutions Engineer, you will play a crucial role in providing technical expertise and support to our enterprise clients. Your primary responsibility will be to address security and technical inquiries, analyze customer problems, and deliver effective solutions. Additionally, you will collaborate with our product engineering and sales teams to ensure customer satisfaction and drive sales growth. This position is based in the UK and will involve working closely with our sales teams, in a hybrid work environment. Responsibilities Efficiently address and resolve technical inquiries from enterprise clients, actively participating in customer calls, offering support in on-premise server setup, and showcasing expertise in enterprise network environments and systems. Support sales through product demonstrations, showcasing ProtoPie product technical capabilities, and creating designer-friendly guidelines to aid clients in addressing technical issues. Conduct thorough investigations into customer technical issues, performing root cause analysis to identify underlying problems and provide appropriate solutions. Collaborate with product engineering teams to escalate complex issues, ensuring that they are resolved efficiently and to the satisfaction of the customer. Develop ProtoPie Integration apps (bridge apps) for hardware (different modes of wheel, LED, Knob, etc) and software (Unity/Unreal, IoT home assistant API, Voice API, etc.) for Solution Integrations. Qualifications Must 4+ years of professional experience in software-hardware integrated prototyping and familiarity with devices such as Raspberry Pi, Arduino, and Embedded devices. Basic scripting abilities: Bash, Batch, JS. Strong Back end knowledge to work with on-premise servers (Please attach your portfolio link to the resume: Git repository (GitHub), blog, or others). Docker. Networking. Excellent verbal and written communication skills in English, with the ability to effectively convey complex technical concepts to both technical and non-technical audiences. Demonstrated kindness, empathy, and the ability to build strong customer relationships. Strong willingness and passion to continuously learn and grow in a fast-paced environment. Plus Good understanding of design tools, Figma, Unity, or other UI/UX tools. Experience with software-hardware integrated prototyping and familiarity with Embedded devices. Protocols: CAN/LIN. How We Work Team ProtoPie Works with 5 Company Values 1. Autonomy & Responsibility We respect everyone's autonomy while taking responsibility for freedom and for judgment between right and wrong for the company. 2. Communication & Trust We share information, communicate transparently, and build trust with our colleagues and customers. 3. Integrity We draw a line between personal and professional lives and work with high moral standards. We respect each cultural trait and always consider the global market in work. 4. Team Player We collaborate with colleagues, help others actively, and respect others' professionalism and authority. Benefits and Welfare 1. Welcome Awards For new joiners, we support KRW 1,000,000 (USD 830) for buying personal peripherals and items for better work efficiency. - Desk, Chair, Tablet PC, Mobile, Smartwatch, etc. We believe that members' growth and happiness lead to the team's growth. We support members in buying books and taking classes they want: language, instrument, anything you want to learn. 2. Healthcare Benefits We understand that our people can bring their best selves to work when they and their families are taken care of. - Medical check-ups, Gym, Physical activities, Vision care, Medical treatment (pets included). We support internet and mobile expenses to enrich our remote working environment. 3. Congratulations & Condolences We support members' life events both in joy and in sorrow. Working Arrangements 10 AM to 7 PM CET recommended but flexible. Full-time position (during the first 3 months-the probation period, the employee will receive 100% of their salary). Office: TBD. Hiring Process Submit resume or CV > 1st Interview > 2nd Interview > 3rd Interview > decision and negotiation. Please exclude any information from your resume that is not directly related to the job position, such as physical conditions, marital status, family relationships, and place of origin. We will let you know the application result within 2 weeks of your application. All interviews will be conducted via video call. Interview process may be slightly changed depending on the position. Employment will be terminated if you are found to have falsified information on your resume and portfolio. StudioXID is dedicated to cultivating a diverse and inclusive workplace. We highly value diversity in our workforce and do not discriminate in our hiring or promotion practices based on race, religion, color, national origin, gender, gender identity or expression, sexual orientation, age, marital status, veteran status, disability, pregnancy (including breastfeeding), parental status, or any other characteristic protected by law. As a global company, English proficiency is required for all roles to ensure smooth communication and collaboration across our international teams, unless otherwise stated in the job postings. If you have any questions, please feel free to reach us at
09/05/2025
Full time
ProtoPie is the easiest interactive prototyping tool for all digital products. Designers can turn their UI/UX design ideas into highly interactive prototypes for mobile, desktop, web, all the way to IoT and beyond. They can explore, validate, and test design solutions and ideas by creating very realistic, production-like prototypes without code and without the help of engineers. ProtoPie is widely used by various companies all over the world across many industries, e.g., Google, Microsoft, Meta, Nintendo, BMW, Samsung, Tencent, Reddit, Bytedance, and Disney. Plus, ProtoPie won no.1 Advanced Prototyping tool in the UX Tools 2022 Design Tools Survey. About the role As a Technical Solutions Engineer, you will play a crucial role in providing technical expertise and support to our enterprise clients. Your primary responsibility will be to address security and technical inquiries, analyze customer problems, and deliver effective solutions. Additionally, you will collaborate with our product engineering and sales teams to ensure customer satisfaction and drive sales growth. This position is based in the UK and will involve working closely with our sales teams, in a hybrid work environment. Responsibilities Efficiently address and resolve technical inquiries from enterprise clients, actively participating in customer calls, offering support in on-premise server setup, and showcasing expertise in enterprise network environments and systems. Support sales through product demonstrations, showcasing ProtoPie product technical capabilities, and creating designer-friendly guidelines to aid clients in addressing technical issues. Conduct thorough investigations into customer technical issues, performing root cause analysis to identify underlying problems and provide appropriate solutions. Collaborate with product engineering teams to escalate complex issues, ensuring that they are resolved efficiently and to the satisfaction of the customer. Develop ProtoPie Integration apps (bridge apps) for hardware (different modes of wheel, LED, Knob, etc) and software (Unity/Unreal, IoT home assistant API, Voice API, etc.) for Solution Integrations. Qualifications Must 4+ years of professional experience in software-hardware integrated prototyping and familiarity with devices such as Raspberry Pi, Arduino, and Embedded devices. Basic scripting abilities: Bash, Batch, JS. Strong Back end knowledge to work with on-premise servers (Please attach your portfolio link to the resume: Git repository (GitHub), blog, or others). Docker. Networking. Excellent verbal and written communication skills in English, with the ability to effectively convey complex technical concepts to both technical and non-technical audiences. Demonstrated kindness, empathy, and the ability to build strong customer relationships. Strong willingness and passion to continuously learn and grow in a fast-paced environment. Plus Good understanding of design tools, Figma, Unity, or other UI/UX tools. Experience with software-hardware integrated prototyping and familiarity with Embedded devices. Protocols: CAN/LIN. How We Work Team ProtoPie Works with 5 Company Values 1. Autonomy & Responsibility We respect everyone's autonomy while taking responsibility for freedom and for judgment between right and wrong for the company. 2. Communication & Trust We share information, communicate transparently, and build trust with our colleagues and customers. 3. Integrity We draw a line between personal and professional lives and work with high moral standards. We respect each cultural trait and always consider the global market in work. 4. Team Player We collaborate with colleagues, help others actively, and respect others' professionalism and authority. Benefits and Welfare 1. Welcome Awards For new joiners, we support KRW 1,000,000 (USD 830) for buying personal peripherals and items for better work efficiency. - Desk, Chair, Tablet PC, Mobile, Smartwatch, etc. We believe that members' growth and happiness lead to the team's growth. We support members in buying books and taking classes they want: language, instrument, anything you want to learn. 2. Healthcare Benefits We understand that our people can bring their best selves to work when they and their families are taken care of. - Medical check-ups, Gym, Physical activities, Vision care, Medical treatment (pets included). We support internet and mobile expenses to enrich our remote working environment. 3. Congratulations & Condolences We support members' life events both in joy and in sorrow. Working Arrangements 10 AM to 7 PM CET recommended but flexible. Full-time position (during the first 3 months-the probation period, the employee will receive 100% of their salary). Office: TBD. Hiring Process Submit resume or CV > 1st Interview > 2nd Interview > 3rd Interview > decision and negotiation. Please exclude any information from your resume that is not directly related to the job position, such as physical conditions, marital status, family relationships, and place of origin. We will let you know the application result within 2 weeks of your application. All interviews will be conducted via video call. Interview process may be slightly changed depending on the position. Employment will be terminated if you are found to have falsified information on your resume and portfolio. StudioXID is dedicated to cultivating a diverse and inclusive workplace. We highly value diversity in our workforce and do not discriminate in our hiring or promotion practices based on race, religion, color, national origin, gender, gender identity or expression, sexual orientation, age, marital status, veteran status, disability, pregnancy (including breastfeeding), parental status, or any other characteristic protected by law. As a global company, English proficiency is required for all roles to ensure smooth communication and collaboration across our international teams, unless otherwise stated in the job postings. If you have any questions, please feel free to reach us at
Jobs - Frequently Asked Questions
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