Role : IT Field Engineer Location: Dorset, Hampshire, Somerset & Wiltshire Salary: 25-35,000pa YOU MUST HAVE A VALID UK DRIVING LICENSE TO WORK THIS JOB What's in it for you? Car allowance Joining a busy team with 700+ active customers 23 days + bank holidays, rising to 25 after 2 years Hybrid working between being on site & being office based Working for a business with a great reputation over 30 years Permanent role with progression opportunities What's involved? Installation of IT and Telecoms solution Onboarding of managed support services Remote and On-Site support of customers Planning and managing installation projects Assisting sales and customers with solution design and recommendations Working with CRM system to document and update project and service tickets Driving sales opportunities from technical operations Skills Required: Configuring routers, switches, and firewalls Experience of Wi-Fi installation Implementing cloud telephony Installing LAN infrastructure including testing, terminating, and designing. Experience of working with CRM/ticketing systems Microsoft cloud & Microsoft Server 2012/2016/2019/2020 certification/experience IT Networking certification/experience (CCNA/Fortigate/Netgear) VMWare Solutions & Hyper-V PC/Laptop building and fault analysis & rectification experience Router & Firewall configuration & implementing Anti virus/Anti-Spam VOIP telephony solutions Interested? Click Apply Now & Bev will be in touch to discuss this IT Field Engineer role, covering Dorset, Hampshire, Somerset & Wiltshire areas. Don't forget to speak to your consultant about our "Recommend a Friend" referral scheme and find out how you could earn up to 250 per recommendation. Consultant: Bev Sherritt Job Number: BS0210/ INDCOMMERCIAL Role: IT Field Engineer Platinum Recruitment is acting as an Employment Agency in relation to this vacancy.
10/02/2025
Full time
Role : IT Field Engineer Location: Dorset, Hampshire, Somerset & Wiltshire Salary: 25-35,000pa YOU MUST HAVE A VALID UK DRIVING LICENSE TO WORK THIS JOB What's in it for you? Car allowance Joining a busy team with 700+ active customers 23 days + bank holidays, rising to 25 after 2 years Hybrid working between being on site & being office based Working for a business with a great reputation over 30 years Permanent role with progression opportunities What's involved? Installation of IT and Telecoms solution Onboarding of managed support services Remote and On-Site support of customers Planning and managing installation projects Assisting sales and customers with solution design and recommendations Working with CRM system to document and update project and service tickets Driving sales opportunities from technical operations Skills Required: Configuring routers, switches, and firewalls Experience of Wi-Fi installation Implementing cloud telephony Installing LAN infrastructure including testing, terminating, and designing. Experience of working with CRM/ticketing systems Microsoft cloud & Microsoft Server 2012/2016/2019/2020 certification/experience IT Networking certification/experience (CCNA/Fortigate/Netgear) VMWare Solutions & Hyper-V PC/Laptop building and fault analysis & rectification experience Router & Firewall configuration & implementing Anti virus/Anti-Spam VOIP telephony solutions Interested? Click Apply Now & Bev will be in touch to discuss this IT Field Engineer role, covering Dorset, Hampshire, Somerset & Wiltshire areas. Don't forget to speak to your consultant about our "Recommend a Friend" referral scheme and find out how you could earn up to 250 per recommendation. Consultant: Bev Sherritt Job Number: BS0210/ INDCOMMERCIAL Role: IT Field Engineer Platinum Recruitment is acting as an Employment Agency in relation to this vacancy.
Digital Policing Network Engineer Bradford 1 full time permanent position £42,897 to £46,503 West Yorkshire Police, Digital Policing, are seeking to recruit a Network Engineer to work within the fast-paced Network Infrastructure Team, based in Bradford. You will join a team of network specialists supporting a range of infrastructure technologies such as Cisco's Application Centric Infrastructure (ACI) network, Nexus and Catalyst Switches, ASA and Firepower Firewalls, Wireless Lan Controllers (WLC), Access Points (APs), Checkpoint Firewalls, Load Balancers/reverse proxies, IP Address Management appliances, Voice (PSTN, Teams Telephony), to name a few. Proving support for the force's numerous Wide Area Networks, LAN and campus networks, corporate Wi-Fi, public and private APNs, VPNs (Remote access and site-to-site), O365 and Azure connectivity, ensuring always-on connectivity across multiple data centers including on-premises and cloud. Working on local, regional and nations projects to deliver IT systems and services to support front line policing in West Yorkshire. Knowledge of Firewall rule bases, access list configuration, network address translation (NAT and PAT), TCP/IP protocol, UDP protocol, BGP and OSPF routing protocols, policy-based routing, DNS, DHCP, Trunk Ports, Port Channels, VLANs, STP, VOIP (SIP, SBCs, ATAs etc.), IPSec, PKI and certificates. Have good communications skills at all levels, a methodical and logical approach to problem solving with good analytical skills, being self-motivated, taking ownership and can lead from the front. Ideally have Cisco CCNA (or equivalent) certification and/or a related degree, and at least 2 years' experience in a similar role and environment, although training can be given to the right candidate where there may be skill gaps. This is an excellent opportunity for the right candidate to take up this exciting position, as we embark on the implementation of a restructured Infrastructure section. Based in Bradford and working mainly within the West Yorkshire force area. Must have a full driving license and access to a motor vehicle. Participation in the section's callout/standby rota will be expected. Benefits include generous annual leave entitlement starting at 29 days pa, increasing to 34 days pa with 5+ years of service, flexible and remote working, local government pension scheme and employee assistance programme. The successful candidate will be subject to enhanced personal and financial vetting checks prior to appointment to attain MV and SC clearance. Please attach your CV and covering letter demonstrating your skills, experience and qualifications which demonstrates your suitability for this role. To qualify you MUST redact all personal information; Name Age Sex Address Email Address. The 2024 version of the Competency Values Framework applies to this process. Please disregard the old link to the 2016 version which is contained in the role profile. This vacancy process will close at 23:55 hours on 12th February 2025. To be considered for this position, please complete a full application through our website
10/02/2025
Full time
Digital Policing Network Engineer Bradford 1 full time permanent position £42,897 to £46,503 West Yorkshire Police, Digital Policing, are seeking to recruit a Network Engineer to work within the fast-paced Network Infrastructure Team, based in Bradford. You will join a team of network specialists supporting a range of infrastructure technologies such as Cisco's Application Centric Infrastructure (ACI) network, Nexus and Catalyst Switches, ASA and Firepower Firewalls, Wireless Lan Controllers (WLC), Access Points (APs), Checkpoint Firewalls, Load Balancers/reverse proxies, IP Address Management appliances, Voice (PSTN, Teams Telephony), to name a few. Proving support for the force's numerous Wide Area Networks, LAN and campus networks, corporate Wi-Fi, public and private APNs, VPNs (Remote access and site-to-site), O365 and Azure connectivity, ensuring always-on connectivity across multiple data centers including on-premises and cloud. Working on local, regional and nations projects to deliver IT systems and services to support front line policing in West Yorkshire. Knowledge of Firewall rule bases, access list configuration, network address translation (NAT and PAT), TCP/IP protocol, UDP protocol, BGP and OSPF routing protocols, policy-based routing, DNS, DHCP, Trunk Ports, Port Channels, VLANs, STP, VOIP (SIP, SBCs, ATAs etc.), IPSec, PKI and certificates. Have good communications skills at all levels, a methodical and logical approach to problem solving with good analytical skills, being self-motivated, taking ownership and can lead from the front. Ideally have Cisco CCNA (or equivalent) certification and/or a related degree, and at least 2 years' experience in a similar role and environment, although training can be given to the right candidate where there may be skill gaps. This is an excellent opportunity for the right candidate to take up this exciting position, as we embark on the implementation of a restructured Infrastructure section. Based in Bradford and working mainly within the West Yorkshire force area. Must have a full driving license and access to a motor vehicle. Participation in the section's callout/standby rota will be expected. Benefits include generous annual leave entitlement starting at 29 days pa, increasing to 34 days pa with 5+ years of service, flexible and remote working, local government pension scheme and employee assistance programme. The successful candidate will be subject to enhanced personal and financial vetting checks prior to appointment to attain MV and SC clearance. Please attach your CV and covering letter demonstrating your skills, experience and qualifications which demonstrates your suitability for this role. To qualify you MUST redact all personal information; Name Age Sex Address Email Address. The 2024 version of the Competency Values Framework applies to this process. Please disregard the old link to the 2016 version which is contained in the role profile. This vacancy process will close at 23:55 hours on 12th February 2025. To be considered for this position, please complete a full application through our website
Role: 2nd/3rd Line Engineer Location: Eccles, Manchester Work Structure: Hybrid (3/2 split) Salary: 40,000 - 50,000 DOE Job Description: We are working with a leading Fintech company based in Salford / Eccles area of Greater Manchester, Our client specialises in developing cutting-edge payment solutions and financial technology that empower businesses worldwide. As a 2nd/3rd Line Engineer, you'll play a pivotal role in maintaining and optimising their robust IT infrastructure, ensuring seamless operations in a fast-paced, high-growth environment. Benefits: 25 days holiday rising to 30, plus bank holidays Your birthday off! Flexible working opportunities Hybrid Structure (3/2 split) Free parking Healthcare packages Team building and social events Development plan for career success Role responsibilities: Resolve complex technical issues across hardware, software, and networks. Maintain and optimize IT infrastructure for performance and reliability. Ensure system security and compliance with industry standards. Collaborate on deploying and supporting new technologies. Support and mentor junior members of staff Liase with 3rd parties when applicable Technical requirements: Azure / Azure Virtual Desktop VMWare Office 365 & Applications VoIP / Connectivity Routers and Switch installations Firewall configurations Network setups If you are a Senior IT Engineer with 3rd Line experience, you are enthusiastic and driven, we want to hear from you! Please apply to be immediately considered. Key Words: 3rd Line IT Engineer, 3rd Line, Senior Technical, Senior IT Engineer, 2nd/3rd line, Senior IT Support, 2nd line In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
07/02/2025
Full time
Role: 2nd/3rd Line Engineer Location: Eccles, Manchester Work Structure: Hybrid (3/2 split) Salary: 40,000 - 50,000 DOE Job Description: We are working with a leading Fintech company based in Salford / Eccles area of Greater Manchester, Our client specialises in developing cutting-edge payment solutions and financial technology that empower businesses worldwide. As a 2nd/3rd Line Engineer, you'll play a pivotal role in maintaining and optimising their robust IT infrastructure, ensuring seamless operations in a fast-paced, high-growth environment. Benefits: 25 days holiday rising to 30, plus bank holidays Your birthday off! Flexible working opportunities Hybrid Structure (3/2 split) Free parking Healthcare packages Team building and social events Development plan for career success Role responsibilities: Resolve complex technical issues across hardware, software, and networks. Maintain and optimize IT infrastructure for performance and reliability. Ensure system security and compliance with industry standards. Collaborate on deploying and supporting new technologies. Support and mentor junior members of staff Liase with 3rd parties when applicable Technical requirements: Azure / Azure Virtual Desktop VMWare Office 365 & Applications VoIP / Connectivity Routers and Switch installations Firewall configurations Network setups If you are a Senior IT Engineer with 3rd Line experience, you are enthusiastic and driven, we want to hear from you! Please apply to be immediately considered. Key Words: 3rd Line IT Engineer, 3rd Line, Senior Technical, Senior IT Engineer, 2nd/3rd line, Senior IT Support, 2nd line In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
Major Recruitment Derby IT & Digital
Chesterfield, Derbyshire
The company Major IT & Digital are delighted to be working with one of UK s leading IT and telecom business operating across a well-established UK client base. With over 25 years industry experience achieving a UK turnover in excess of £15m with continued growth plans for 2025/26. The role Reporting directly to the Head of Operations you will provide network and security knowledge including extensive service to my clients current and future customers. The person At least 5 years commercial experience in a similar networking environment including builds and configurations knowledge with client delivery exposure Ability to troubleshoot routing and switching protocols including WAN & LAN technologies Responsible for maintaining and extending the network infrastructure Good technical understanding of multiple network vendor CLI languages Strong knowledge of TCP/IP, R&S, firewalls and security issues Experience of installing, configuring, and maintaining routers and switches within a production environment Experience of WAN circuits and solutions - MPLS and VPN s Knowledge of PBX, IP and VOIP systems (desirable) CCNA certification, preferred not essential UK driving licence is essential for this role and also willing to undertake SC clearance The benefits Company Car On-call allowance Annual bonus Private medical 22 days plus 8 public holidays Progression route to technical lead Industry certifications
03/02/2025
Full time
The company Major IT & Digital are delighted to be working with one of UK s leading IT and telecom business operating across a well-established UK client base. With over 25 years industry experience achieving a UK turnover in excess of £15m with continued growth plans for 2025/26. The role Reporting directly to the Head of Operations you will provide network and security knowledge including extensive service to my clients current and future customers. The person At least 5 years commercial experience in a similar networking environment including builds and configurations knowledge with client delivery exposure Ability to troubleshoot routing and switching protocols including WAN & LAN technologies Responsible for maintaining and extending the network infrastructure Good technical understanding of multiple network vendor CLI languages Strong knowledge of TCP/IP, R&S, firewalls and security issues Experience of installing, configuring, and maintaining routers and switches within a production environment Experience of WAN circuits and solutions - MPLS and VPN s Knowledge of PBX, IP and VOIP systems (desirable) CCNA certification, preferred not essential UK driving licence is essential for this role and also willing to undertake SC clearance The benefits Company Car On-call allowance Annual bonus Private medical 22 days plus 8 public holidays Progression route to technical lead Industry certifications
Network Design Engineer Contract: Six Months Location: Heathrow Day Rate: 450 Per Day - Inside IR35 Job Profile As a Network Designer/Implementation Engineer working within Airport Infrastructure, you will play a key role in designing, implementing, and maintaining cutting-edge network and communication systems essential for the smooth operation of modern airports. Your responsibilities will include creating and deploying solutions across various platforms, such as Networking, Telecommunications, CCTV, WLAN, OTN, Radio, and emerging technologies like 5G. Responsibilities Network Design & Implementation: Develop comprehensive network designs, focusing on reliability, scalability, and future growth. Implement network infrastructure. Work on fiber-optic and structured cabling solutions. Telecommunications: Design and implement telecom systems, ensuring efficient communication within the airport. Manage telephony, VoIP, and emergency communication systems. CCTV and Security Systems: Design and deploy large-scale IP-based CCTV surveillance systems across the airport. Ensure systems comply with security standards and regulations. OTN (Optical Transport Network): Support and manage high-capacity data transport networks using OTN for scalable airport operations. Radio Communication: Implement and support radio systems (UHF/VHF), including for air traffic control and emergency services. Compliance & Security: Ensure all systems adhere to the highest security standards, safeguarding critical airport operations. Maintain compliance with industry regulations, such as ICAO standards. Collaboration & Documentation: Collaborate with airport authorities, contractors, and vendors to deliver end-to-end solutions. Maintain detailed documentation of designs, configurations, and implementation procedures. Training Recommendations Candidates with Minimum Requirements: If they have Network/Telecoms background, further development, the following training areas will be provided: CCTV Surveillance Systems (IP cameras, VMS integration). Wireless Networking (WLAN and 5G): Advanced training in wireless design, high-density Wi-Fi solutions, and 5G infrastructure. OTN and Fiber Optic Communication: Training in Optical Transport Network technology, fiber cabling standards, and deployment. Radio Systems (UHF/VHF): Comprehensive training on air traffic control and emergency communication systems. Airport-Specific Compliance and Security: Training on ICAO standards, aviation security requirements, and mission-critical system designs. Work on next-gen technologies such as 5G, IoT, and advanced cybersecurity in one of the most dynamic and complex infrastructure environments. ECS Recruitment Group Ltd is acting as an Employment Business in relation to this vacancy.
01/02/2025
Contractor
Network Design Engineer Contract: Six Months Location: Heathrow Day Rate: 450 Per Day - Inside IR35 Job Profile As a Network Designer/Implementation Engineer working within Airport Infrastructure, you will play a key role in designing, implementing, and maintaining cutting-edge network and communication systems essential for the smooth operation of modern airports. Your responsibilities will include creating and deploying solutions across various platforms, such as Networking, Telecommunications, CCTV, WLAN, OTN, Radio, and emerging technologies like 5G. Responsibilities Network Design & Implementation: Develop comprehensive network designs, focusing on reliability, scalability, and future growth. Implement network infrastructure. Work on fiber-optic and structured cabling solutions. Telecommunications: Design and implement telecom systems, ensuring efficient communication within the airport. Manage telephony, VoIP, and emergency communication systems. CCTV and Security Systems: Design and deploy large-scale IP-based CCTV surveillance systems across the airport. Ensure systems comply with security standards and regulations. OTN (Optical Transport Network): Support and manage high-capacity data transport networks using OTN for scalable airport operations. Radio Communication: Implement and support radio systems (UHF/VHF), including for air traffic control and emergency services. Compliance & Security: Ensure all systems adhere to the highest security standards, safeguarding critical airport operations. Maintain compliance with industry regulations, such as ICAO standards. Collaboration & Documentation: Collaborate with airport authorities, contractors, and vendors to deliver end-to-end solutions. Maintain detailed documentation of designs, configurations, and implementation procedures. Training Recommendations Candidates with Minimum Requirements: If they have Network/Telecoms background, further development, the following training areas will be provided: CCTV Surveillance Systems (IP cameras, VMS integration). Wireless Networking (WLAN and 5G): Advanced training in wireless design, high-density Wi-Fi solutions, and 5G infrastructure. OTN and Fiber Optic Communication: Training in Optical Transport Network technology, fiber cabling standards, and deployment. Radio Systems (UHF/VHF): Comprehensive training on air traffic control and emergency communication systems. Airport-Specific Compliance and Security: Training on ICAO standards, aviation security requirements, and mission-critical system designs. Work on next-gen technologies such as 5G, IoT, and advanced cybersecurity in one of the most dynamic and complex infrastructure environments. ECS Recruitment Group Ltd is acting as an Employment Business in relation to this vacancy.
We need a Technical Engineer, to join our IT support and services team based in Maidenhead. Salary ranges: 35,000 to 40,000 experience related We need an experienced Technical Engineer or someone with a background in an IT support environment. We are a managed services provider specialising in IT support and infrastructure for businesses in the UK. You will need to have the right to live and work in UK, the ability to travel throughout the UK, a full UK driving license. Diligent and logical approach to working with strong problem-solving skills Excellent customer focused approach and commitment to service delivery Ability to prioritise workload Good interpersonal and communication skills, both verbal and written Bring an in-depth knowledge of Windows technologies such as Windows Server and Desktop operating systems In-depth knowledge of the following areas: Active directory and group policy administration Windows Server 2012 and above Windows Desktop 10 and above Hyper-V setup and administration Microsoft 365 tenant setup and administration SharePoint On-Line Setup and administration Strong networking capabilities (DNS, Routing, switching etc.) Experience with Meraki / Draytek / Sophos firewalls While desirable qualifications and skills would be advantageous, they are not essential if you possess the relevant experience. Recognised accreditations (Microsoft, Cisco, HP ASE) Previous MSP experience Ability to negotiate with and influence staff at all levels Imparting your technical knowledge to others and welcoming the opportunity to mentor junior members of the team Experience with MS Teams Experience with Cloud based Managed Service Platforms VoIP knowledge, preferably Gamma Knowledge of Cisco or HP switch and router infrastructure Knowledge of scripting in PowerShell, batch files or VBScripts Network Security Technologies including IDS/IPS Apple products and support Knowledge of desktop imaging software/services We flexible on start times, 8.30am-5pm or 9-5.30pm, 37.5 hours per week, with a one-hour unpaid lunch break, 24 days holiday p.a. plus Banks Company Benefits: Statutory Sick Pay, Statutory Maternity Pay, and Statutory Paternity Pay Company Pension Training & Development Programmes Employee Assistance Programme Rewards & Recognition Scheme Buy Back Holiday Scheme (buy / sell back up to 4 additional days per year) Referral Bonus 500 Cycle to Work Scheme On-site parking Kitchen with Tea / coffee / cold drinks / biscuits / fruit provided Closed on Bank Holidays. Close early over Christmas, skeletal staff run the helpdesk based on a rota. The office is situated next to the Maidenhead train station, which is served by local services operated by Great Western Railway and the Elizabeth line To apply, please email your CV to lee evans at inceptionpro. To find out more, call
30/01/2025
Full time
We need a Technical Engineer, to join our IT support and services team based in Maidenhead. Salary ranges: 35,000 to 40,000 experience related We need an experienced Technical Engineer or someone with a background in an IT support environment. We are a managed services provider specialising in IT support and infrastructure for businesses in the UK. You will need to have the right to live and work in UK, the ability to travel throughout the UK, a full UK driving license. Diligent and logical approach to working with strong problem-solving skills Excellent customer focused approach and commitment to service delivery Ability to prioritise workload Good interpersonal and communication skills, both verbal and written Bring an in-depth knowledge of Windows technologies such as Windows Server and Desktop operating systems In-depth knowledge of the following areas: Active directory and group policy administration Windows Server 2012 and above Windows Desktop 10 and above Hyper-V setup and administration Microsoft 365 tenant setup and administration SharePoint On-Line Setup and administration Strong networking capabilities (DNS, Routing, switching etc.) Experience with Meraki / Draytek / Sophos firewalls While desirable qualifications and skills would be advantageous, they are not essential if you possess the relevant experience. Recognised accreditations (Microsoft, Cisco, HP ASE) Previous MSP experience Ability to negotiate with and influence staff at all levels Imparting your technical knowledge to others and welcoming the opportunity to mentor junior members of the team Experience with MS Teams Experience with Cloud based Managed Service Platforms VoIP knowledge, preferably Gamma Knowledge of Cisco or HP switch and router infrastructure Knowledge of scripting in PowerShell, batch files or VBScripts Network Security Technologies including IDS/IPS Apple products and support Knowledge of desktop imaging software/services We flexible on start times, 8.30am-5pm or 9-5.30pm, 37.5 hours per week, with a one-hour unpaid lunch break, 24 days holiday p.a. plus Banks Company Benefits: Statutory Sick Pay, Statutory Maternity Pay, and Statutory Paternity Pay Company Pension Training & Development Programmes Employee Assistance Programme Rewards & Recognition Scheme Buy Back Holiday Scheme (buy / sell back up to 4 additional days per year) Referral Bonus 500 Cycle to Work Scheme On-site parking Kitchen with Tea / coffee / cold drinks / biscuits / fruit provided Closed on Bank Holidays. Close early over Christmas, skeletal staff run the helpdesk based on a rota. The office is situated next to the Maidenhead train station, which is served by local services operated by Great Western Railway and the Elizabeth line To apply, please email your CV to lee evans at inceptionpro. To find out more, call
Network Engineer permanent - hybrid - 2 days p/week onsite (just outside Cardiff) An exclusive client of ours is looking for a Network Engineer to join their ICT team, supporting and maintaining network infrastructure across 260 depots, offices, and data centres . Key Responsibilities: Configure, manage, and troubleshoot Cisco LAN/WAN, VoIP, and Checkpoint Firewall devices . Maintain and support Wi-Fi networks and VPNs to ensure secure and reliable connectivity. Work with third-party providers to oversee wide-area telecoms and voice platform security (CUCM to Teams Voice). Ensure firewalls, IPS, IDS, and NAC systems are up-to-date and compliant with PCI-DSS security standards . Provide 2nd/3rd line support , escalating issues as needed and mentoring junior IT staff. Participate in network projects , planning and implementing infrastructure changes. On-call support for critical business systems. Skills & Experience: Strong knowledge of Cisco networking (preferably CCNP-certified ). Experience with Checkpoint Firewalls (ideally CCSA-certified ) and VPN technologies . Hands-on experience with Cisco Wireless and SIP/IP Voice systems (CUCM & Teams Voice). Familiarity with ITIL processes and experience working with third-party service providers . A full UK driving licence is required. This is a hybrid role , requiring 2 days per week on-site in South Wales . If you have strong Cisco and security experience and are looking for a challenging role please apply now for more details, thanks!
30/01/2025
Full time
Network Engineer permanent - hybrid - 2 days p/week onsite (just outside Cardiff) An exclusive client of ours is looking for a Network Engineer to join their ICT team, supporting and maintaining network infrastructure across 260 depots, offices, and data centres . Key Responsibilities: Configure, manage, and troubleshoot Cisco LAN/WAN, VoIP, and Checkpoint Firewall devices . Maintain and support Wi-Fi networks and VPNs to ensure secure and reliable connectivity. Work with third-party providers to oversee wide-area telecoms and voice platform security (CUCM to Teams Voice). Ensure firewalls, IPS, IDS, and NAC systems are up-to-date and compliant with PCI-DSS security standards . Provide 2nd/3rd line support , escalating issues as needed and mentoring junior IT staff. Participate in network projects , planning and implementing infrastructure changes. On-call support for critical business systems. Skills & Experience: Strong knowledge of Cisco networking (preferably CCNP-certified ). Experience with Checkpoint Firewalls (ideally CCSA-certified ) and VPN technologies . Hands-on experience with Cisco Wireless and SIP/IP Voice systems (CUCM & Teams Voice). Familiarity with ITIL processes and experience working with third-party service providers . A full UK driving licence is required. This is a hybrid role , requiring 2 days per week on-site in South Wales . If you have strong Cisco and security experience and are looking for a challenging role please apply now for more details, thanks!
Job Role: Technical Support Specialist (3rd Line) Job Type: Permanent, Hybrid Industry: FMCG Location: Lifton, Devon Salary: £42,000 to £50,000 per annum + Car Allowance + Bonus Profile Technical Support Specialist (3rd Line) Our client is a leading figurehead in the UK food sector, with an unparalleled pedigree dating back to the early 18th century. Job Role Technical Support Specialist (3rd Line) Our client is seeking a highly experienced 3rd Line Technical Support Specialist to join their Technical Services team. Candidates will have a strong background in 3rd line support, focusing on incident and service request management, delivering exceptional service to our business. Duties Technical Support Specialist (3rd Line) • Ensure all operational activity is in line with group Enterprise Architecture principles, polices and guidelines • Provide innovation and advice on the technologies used to support and run company environments. • Carry out upgrades and maintenance to the technologies used to support and run Premier environments in-line with manufacturer's recommendations. • Ability to work across organisational boundaries, facilitating collaboration, and identifying synergies and suggest efforts that equate to revenue improvements/ cost savings. • Establish and maintain effective relationships with all IT service teams. • Liaise with 3rd parties to ensure all outsourced technical infrastructure is running optimally. • Ensure all our operational software, alerting and processes are updated and agreed. • Establish and maintain effective business relationships. Experience Technical Support Specialist (3rd Line) • In-depth knowledge of general networking & SD-WAN systems. • Hands-on experience with network switching (Aruba/Cisco), routing and firewalls (Fortinet). • Complex Aruba WiFi Infrastructure, including management software such as Clearpass. • Detailed understanding of core IT infrastructure products. • Practical & detailed knowledge of Microsoft AD, MCM, Print Services, Entra, InTune, AutoPilot & other similar Microsoft tools. • Understanding of Operational Technology and IoT and how these can exist along side IT. • Practical knowledge of Okta or similar IDP platforms. • Experience with AWS products. • Zoom Video Conferencing & VOIP administration. • Microsoft Office 365 & Azure AD administration. • Windows Desktop deployment, maintenance, and management practices (InTune/SCCM). • Powershell & scripting capability Candidates who are currently an IT Support Engineer (3rd Line), IT Support Analyst, Technical Support Engineer, Advanced It Support Engineer, IT Operations Engineer, Application Support Engineer, Technical Support Manager and IT Support Lead could be suitable for this role. To make an application for this role please submit your CV to (url removed) or for more information call (phone number removed). For details of other opportunities available within your chose field please visit our website (url removed) Omega is an employment agency specialising in opportunities at all levels within the Engineering, Manufacturing, Aerospace, Automotive, Electronics, Defence, Scientific, Energy & Renewables and Tech sectors.
29/01/2025
Full time
Job Role: Technical Support Specialist (3rd Line) Job Type: Permanent, Hybrid Industry: FMCG Location: Lifton, Devon Salary: £42,000 to £50,000 per annum + Car Allowance + Bonus Profile Technical Support Specialist (3rd Line) Our client is a leading figurehead in the UK food sector, with an unparalleled pedigree dating back to the early 18th century. Job Role Technical Support Specialist (3rd Line) Our client is seeking a highly experienced 3rd Line Technical Support Specialist to join their Technical Services team. Candidates will have a strong background in 3rd line support, focusing on incident and service request management, delivering exceptional service to our business. Duties Technical Support Specialist (3rd Line) • Ensure all operational activity is in line with group Enterprise Architecture principles, polices and guidelines • Provide innovation and advice on the technologies used to support and run company environments. • Carry out upgrades and maintenance to the technologies used to support and run Premier environments in-line with manufacturer's recommendations. • Ability to work across organisational boundaries, facilitating collaboration, and identifying synergies and suggest efforts that equate to revenue improvements/ cost savings. • Establish and maintain effective relationships with all IT service teams. • Liaise with 3rd parties to ensure all outsourced technical infrastructure is running optimally. • Ensure all our operational software, alerting and processes are updated and agreed. • Establish and maintain effective business relationships. Experience Technical Support Specialist (3rd Line) • In-depth knowledge of general networking & SD-WAN systems. • Hands-on experience with network switching (Aruba/Cisco), routing and firewalls (Fortinet). • Complex Aruba WiFi Infrastructure, including management software such as Clearpass. • Detailed understanding of core IT infrastructure products. • Practical & detailed knowledge of Microsoft AD, MCM, Print Services, Entra, InTune, AutoPilot & other similar Microsoft tools. • Understanding of Operational Technology and IoT and how these can exist along side IT. • Practical knowledge of Okta or similar IDP platforms. • Experience with AWS products. • Zoom Video Conferencing & VOIP administration. • Microsoft Office 365 & Azure AD administration. • Windows Desktop deployment, maintenance, and management practices (InTune/SCCM). • Powershell & scripting capability Candidates who are currently an IT Support Engineer (3rd Line), IT Support Analyst, Technical Support Engineer, Advanced It Support Engineer, IT Operations Engineer, Application Support Engineer, Technical Support Manager and IT Support Lead could be suitable for this role. To make an application for this role please submit your CV to (url removed) or for more information call (phone number removed). For details of other opportunities available within your chose field please visit our website (url removed) Omega is an employment agency specialising in opportunities at all levels within the Engineering, Manufacturing, Aerospace, Automotive, Electronics, Defence, Scientific, Energy & Renewables and Tech sectors.
Senior Network Engineer - AWS, Cisco, Juniper, BGP, Cloud VPN Are you ready to take your career to the next level? Join a global market leader in Contact Centre solutions working with financial services customers and leveraging modern technology. This is an exciting opportunity to become part of a fast-growing company with excellent career opportunities and growth potential. About the Role: As a Senior Network Engineer , you will work with a team of skilled professionals to design and operate Carrier Grade SaaS delivery infrastructure. You'll implement and support network infrastructure within cloud and data centre environments, ensuring an impressive network uptime of 99.99%. Key Responsibilities: Implement cloud service integration's for network requirements, including AWS, VPC, endpoints, Cloud VPN, and BGP peering. Configure and manage cloud-based network devices, firewalls, and load balancers. Operate and support Carrier Grade Networks. Configure advanced routing protocols such as OSPF and BGP. Manage and support SSL and IPsec VPN technologies. Configure and maintain firewalls, switches, and routers. Participate in incident, problem, service, and change management processes. What We're Looking For: Minimum of 5 years proven experience in network support & configuration. Knoweldge of Cisco, Juniper, OSPF, BGP, Switching, VPNs, and VoIP protocols. Strong understanding of AWS Cloud technologies, including VPC, VPC Gateways, BGP Peering, and NAT. Advanced knowledge of TCP/IP, with the ability to perform and analyze packet captures. Experience with CloudFormation templates (YAML/JSON) and automation tools. Ideally CCNP cert or higher. Eligibility for Security Clearance: British Citizen or ILR/Settled Status with at least 5 years of residency in the UK. Why Join Us? A supportive and innovative working environment. Hybrid working setup for better work-life balance. Competitive salary with a 10% bonus and a comprehensive benefits package. Opportunities for professional growth and development in a rapidly expanding business. Location: Southampton (Hybrid: 2 days onsite, 3 days remote) Salary: Approx 60,000 dependent on experience Beneftis: 10% Bonus + 10% Pension, Medical Insurance, Hybrid Flexi Working Apply Now Take the next step in your career by joining a company that values its people and fosters innovation. Hit apply to upload your CV. Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy.
29/01/2025
Full time
Senior Network Engineer - AWS, Cisco, Juniper, BGP, Cloud VPN Are you ready to take your career to the next level? Join a global market leader in Contact Centre solutions working with financial services customers and leveraging modern technology. This is an exciting opportunity to become part of a fast-growing company with excellent career opportunities and growth potential. About the Role: As a Senior Network Engineer , you will work with a team of skilled professionals to design and operate Carrier Grade SaaS delivery infrastructure. You'll implement and support network infrastructure within cloud and data centre environments, ensuring an impressive network uptime of 99.99%. Key Responsibilities: Implement cloud service integration's for network requirements, including AWS, VPC, endpoints, Cloud VPN, and BGP peering. Configure and manage cloud-based network devices, firewalls, and load balancers. Operate and support Carrier Grade Networks. Configure advanced routing protocols such as OSPF and BGP. Manage and support SSL and IPsec VPN technologies. Configure and maintain firewalls, switches, and routers. Participate in incident, problem, service, and change management processes. What We're Looking For: Minimum of 5 years proven experience in network support & configuration. Knoweldge of Cisco, Juniper, OSPF, BGP, Switching, VPNs, and VoIP protocols. Strong understanding of AWS Cloud technologies, including VPC, VPC Gateways, BGP Peering, and NAT. Advanced knowledge of TCP/IP, with the ability to perform and analyze packet captures. Experience with CloudFormation templates (YAML/JSON) and automation tools. Ideally CCNP cert or higher. Eligibility for Security Clearance: British Citizen or ILR/Settled Status with at least 5 years of residency in the UK. Why Join Us? A supportive and innovative working environment. Hybrid working setup for better work-life balance. Competitive salary with a 10% bonus and a comprehensive benefits package. Opportunities for professional growth and development in a rapidly expanding business. Location: Southampton (Hybrid: 2 days onsite, 3 days remote) Salary: Approx 60,000 dependent on experience Beneftis: 10% Bonus + 10% Pension, Medical Insurance, Hybrid Flexi Working Apply Now Take the next step in your career by joining a company that values its people and fosters innovation. Hit apply to upload your CV. Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy.
One of my long-standing clients is hiring for an exciting new opportunity, they provide infrastructure, WiFi leased line internet managed switch infrastructure and VoIP telephony to over 10,000 clients in the UKs flexible workspace, co-working, hospitality, and commercial real estate industries. They've had huge success in the UK and are looking to expand their technical support capability. The senior support engineer plays a pivotal role in supporting key customers. You will be providing in depth 3rd line support on network and WiFi infrastructure for clients across the UK and Europe. This role is hybrid with approx. 3 days p/w on-site but also comes with the opportunity to travel to customer sites and get involved with project work and installs including the potential for overtime. Must have skills/experience: Experience working throughout various levels or IT helpdesks from 1st - 3rd line support Strong focus on networking Experience troubleshooting routers, switches, firewalls In-Depth understand of network infrastructure Experience with wired network technologies e.g. Cisco, HP/Aruba, Juniper, Fortinet Experience with infrastructure WiFi technologies e.g. Ruckus, Unifi, Meraki Strong communications skills Beneficial skills: Advanced level network diagnostics, experience with wireshark and/or similar technology Experience in a systems integrator or similar IT company managing wireless network infrastructure Experience supporting clients across Europe Experience with infrastructure Wi-Fi design/installation/support Experience with installing networking equipment to a corporate environment To apply or hear more, please contact (url removed) or call (phone number removed) Please note all candidates must be based in the UK and able to work without visa sponsorship. Applications from those looking to relocate or who may require sponsorship now or in the future cannot be considered Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy.
29/01/2025
Full time
One of my long-standing clients is hiring for an exciting new opportunity, they provide infrastructure, WiFi leased line internet managed switch infrastructure and VoIP telephony to over 10,000 clients in the UKs flexible workspace, co-working, hospitality, and commercial real estate industries. They've had huge success in the UK and are looking to expand their technical support capability. The senior support engineer plays a pivotal role in supporting key customers. You will be providing in depth 3rd line support on network and WiFi infrastructure for clients across the UK and Europe. This role is hybrid with approx. 3 days p/w on-site but also comes with the opportunity to travel to customer sites and get involved with project work and installs including the potential for overtime. Must have skills/experience: Experience working throughout various levels or IT helpdesks from 1st - 3rd line support Strong focus on networking Experience troubleshooting routers, switches, firewalls In-Depth understand of network infrastructure Experience with wired network technologies e.g. Cisco, HP/Aruba, Juniper, Fortinet Experience with infrastructure WiFi technologies e.g. Ruckus, Unifi, Meraki Strong communications skills Beneficial skills: Advanced level network diagnostics, experience with wireshark and/or similar technology Experience in a systems integrator or similar IT company managing wireless network infrastructure Experience supporting clients across Europe Experience with infrastructure Wi-Fi design/installation/support Experience with installing networking equipment to a corporate environment To apply or hear more, please contact (url removed) or call (phone number removed) Please note all candidates must be based in the UK and able to work without visa sponsorship. Applications from those looking to relocate or who may require sponsorship now or in the future cannot be considered Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy.
Service Desk Engineer Maidenhead/Newbury (office based) £24,000 - £27,000 + Company benefits About the Company: Our client was formed in 2010 offering a boutique IT & Communications service. Customer needs are listened to & understood rather than the sheep dip approach to service delivery adopted by larger Services Integrators, all supported by our client s in-house helpdesk and technical staff. Our client now supports over 275 UK organisations, from start-ups to FTSE 100 listed organisations and have a senior management team with over 75 years of industry experience driving steady growth. The Role: Remote access to the client s machine to resolve problems. Utilize tools to continually monitor and manage problems as they arise and/or proactively prevent problems arising Assist with setting up and resolving issues with customer equipment. Log all incidents in the Service Desk system as required/directed and follow procedures and processes. Take ownership of client incidents and be proactive when dealing with them. Keep the client informed regarding the status of incidents. To work on projects under the guidance of senior engineer. Develop good working relationships with clients and establish a solid understanding of their business needs and issues. Consistently document knowledgebase with client information and fixes. Working within the guidelines of client specific service level agreements and objectives. The Candidate: 1-2 years experience on a Service Desk or a similar role within an IT support environment. Diligent and logical approach to working with strong problem-solving skills Excellent customer focused approach and commitment to service delivery Ability to prioritise workload Good interpersonal and communication skills, both verbal and written Bring an in-depth knowledge of Windows technologies including: Active directory/Entra Windows Server 2012 and abov Windows Desktop 10, and above Windows Microsoft Office Microsoft 365 Administration System build, deployment and maintenance Intune and Entra Experience with MS Teams Experience with SharePoint On-Line Desirables: 2 years experience within an MSP environment Understanding of networking technologies (Routers Switches) Understanding of networking fundamentals (DNS DHCP EMAIL etc.) Knowledge of ITIL VoIP experience, preferably Gamma Exposure to Meraki, Cisco and Draytek switch, router and wireless infrastructure Firewalls principles Virtualization (Hyper-V, VMware) Knowledge and experience with monitoring, antivirus and backup technologies Apple products and support Knowledge of desktop imaging software/services
29/01/2025
Full time
Service Desk Engineer Maidenhead/Newbury (office based) £24,000 - £27,000 + Company benefits About the Company: Our client was formed in 2010 offering a boutique IT & Communications service. Customer needs are listened to & understood rather than the sheep dip approach to service delivery adopted by larger Services Integrators, all supported by our client s in-house helpdesk and technical staff. Our client now supports over 275 UK organisations, from start-ups to FTSE 100 listed organisations and have a senior management team with over 75 years of industry experience driving steady growth. The Role: Remote access to the client s machine to resolve problems. Utilize tools to continually monitor and manage problems as they arise and/or proactively prevent problems arising Assist with setting up and resolving issues with customer equipment. Log all incidents in the Service Desk system as required/directed and follow procedures and processes. Take ownership of client incidents and be proactive when dealing with them. Keep the client informed regarding the status of incidents. To work on projects under the guidance of senior engineer. Develop good working relationships with clients and establish a solid understanding of their business needs and issues. Consistently document knowledgebase with client information and fixes. Working within the guidelines of client specific service level agreements and objectives. The Candidate: 1-2 years experience on a Service Desk or a similar role within an IT support environment. Diligent and logical approach to working with strong problem-solving skills Excellent customer focused approach and commitment to service delivery Ability to prioritise workload Good interpersonal and communication skills, both verbal and written Bring an in-depth knowledge of Windows technologies including: Active directory/Entra Windows Server 2012 and abov Windows Desktop 10, and above Windows Microsoft Office Microsoft 365 Administration System build, deployment and maintenance Intune and Entra Experience with MS Teams Experience with SharePoint On-Line Desirables: 2 years experience within an MSP environment Understanding of networking technologies (Routers Switches) Understanding of networking fundamentals (DNS DHCP EMAIL etc.) Knowledge of ITIL VoIP experience, preferably Gamma Exposure to Meraki, Cisco and Draytek switch, router and wireless infrastructure Firewalls principles Virtualization (Hyper-V, VMware) Knowledge and experience with monitoring, antivirus and backup technologies Apple products and support Knowledge of desktop imaging software/services
We are currently recruiting for a Network and Telephony Engineer on a 3 month initial contract working 4 days per week for a Local Authority. Your main role will be to: Management of the network infrastructure and resources (including any bought-in services) required to plan for, develop, deliver and support Digital services and products Be responsible for network specification and design. Produce network design policies, philosophies and criteria covering connectivity, capacity, interfacing, security, resilience, recovery, access and remote access. Create and maintain overall network plans to plan all aspects of the infrastructure necessary to ensure provision of voice and data network services to meet business needs. Support the evaluation and migration from PSTN to VoIP networking, ensuring all assets are mapped and transitioned in line with industry standards. The ideal candidate will need to be a strong Network Engineer with both strong data and voice experience across a range of vendors and products. The role will be hybrid based with the office being in Lewisham. Day Rate £480 per day via a umbrella company
29/01/2025
Contractor
We are currently recruiting for a Network and Telephony Engineer on a 3 month initial contract working 4 days per week for a Local Authority. Your main role will be to: Management of the network infrastructure and resources (including any bought-in services) required to plan for, develop, deliver and support Digital services and products Be responsible for network specification and design. Produce network design policies, philosophies and criteria covering connectivity, capacity, interfacing, security, resilience, recovery, access and remote access. Create and maintain overall network plans to plan all aspects of the infrastructure necessary to ensure provision of voice and data network services to meet business needs. Support the evaluation and migration from PSTN to VoIP networking, ensuring all assets are mapped and transitioned in line with industry standards. The ideal candidate will need to be a strong Network Engineer with both strong data and voice experience across a range of vendors and products. The role will be hybrid based with the office being in Lewisham. Day Rate £480 per day via a umbrella company
Networks and Telephony Engineer-Inside IR35-Must have PSTN & VoIP experience Our client require a Network & Telephony engineer to support their evaluation and migration from PSTN to VoIP networking, ensuring all assets are mapped and transitioned in line with industry standards. Management of the network infrastructure and resources (including any bought-in services) required to plan for, develop, deliver and support Digital services and products to contribute to the achievement of the Council's corporate objectives. Responsible for network specification and design. Produce network design policies, philosophies and criteria covering connectivity, capacity, interfacing, security, resilience, recovery, access and remote access. Deliver agile, evergreen services Create and maintain overall network plans to support the Council's business strategy, agree service level agreements with business users and plan all aspects of the infrastructure necessary to ensure provision of voice and data network services to meet such agreements. Support the council's evaluation and migration from PSTN to VoIP networking, ensuring all assets are mapped and transitioned in line with industry standards. Extensive Enterprise Network Experience with highly developed specialist technical knowledge within the data and voice network. Broad knowledge of the IT Technology stacks, with experience of network virtualization. Knowledge of public sector PSTN (Public Switched Telephone Network) networking and experience in transitioning legacy telephony to VoIP (Voice over Internet Protocol) Expert Experience -Juniper/Cisco; CCNA level, Netscalers, LAN, WAN and routers protocols, Firewalls, to include Palo Alto, ASA firewalls, checkpoint firewalls, load balancing technology such as F5, Cisco switching and wireless networks Aruba. Experience of Hybrid Cloud Environments and Cloud Connectivity WAN options; and WAN implementations and migrations to MPLS. Expert knowledge of Security Layer/Network Monitoring - Strong knowledge of security particularly within the network space (IPsec, VPN, NGFW, IPS/IDS, DDoS, NAC etc), and Network Load Balancing - including website traffic, remote access, and access to critical services.
29/01/2025
Seasonal
Networks and Telephony Engineer-Inside IR35-Must have PSTN & VoIP experience Our client require a Network & Telephony engineer to support their evaluation and migration from PSTN to VoIP networking, ensuring all assets are mapped and transitioned in line with industry standards. Management of the network infrastructure and resources (including any bought-in services) required to plan for, develop, deliver and support Digital services and products to contribute to the achievement of the Council's corporate objectives. Responsible for network specification and design. Produce network design policies, philosophies and criteria covering connectivity, capacity, interfacing, security, resilience, recovery, access and remote access. Deliver agile, evergreen services Create and maintain overall network plans to support the Council's business strategy, agree service level agreements with business users and plan all aspects of the infrastructure necessary to ensure provision of voice and data network services to meet such agreements. Support the council's evaluation and migration from PSTN to VoIP networking, ensuring all assets are mapped and transitioned in line with industry standards. Extensive Enterprise Network Experience with highly developed specialist technical knowledge within the data and voice network. Broad knowledge of the IT Technology stacks, with experience of network virtualization. Knowledge of public sector PSTN (Public Switched Telephone Network) networking and experience in transitioning legacy telephony to VoIP (Voice over Internet Protocol) Expert Experience -Juniper/Cisco; CCNA level, Netscalers, LAN, WAN and routers protocols, Firewalls, to include Palo Alto, ASA firewalls, checkpoint firewalls, load balancing technology such as F5, Cisco switching and wireless networks Aruba. Experience of Hybrid Cloud Environments and Cloud Connectivity WAN options; and WAN implementations and migrations to MPLS. Expert knowledge of Security Layer/Network Monitoring - Strong knowledge of security particularly within the network space (IPsec, VPN, NGFW, IPS/IDS, DDoS, NAC etc), and Network Load Balancing - including website traffic, remote access, and access to critical services.
Senior IT Engineer / Team leader Location: Bishop s Stortford, CM22 (Hybrid: 3 days in-office, 2 days remote) Salary: £50,000 £70,000 per annum, DOE Contract: Full Time, Permanent (35 hours/week) Benefits: • 25 days holiday + bank holidays • People s pension scheme • Hybrid working (3 days in office, 2 days at home) • Casual dress code • Free onsite parking About Us: HD Clinical is a leading independent supplier of a clinical I.T. platform to the NHS and other care providers. Clinical areas include Cardiology, Endoscopy, Neurophysiology, Respiratory and Maternity. HD Clinical became part of the Nexus Group (a highly respected European healthcare software organisation with a global customer base) in 2024 which will significantly extend our software range and potential for growth into new markets. Role Overview: Reporting directly to the CEO, the Senior IT Engineer / Team leader oversees on-premises and Azure cloud systems, server infrastructure, networking, virtualization, and Microsoft OS. As our Senior IT Engineer / Team leader you will confidently take the lead across a range of areas including, but not limited to, developing networking solutions, maintaining the company s Cyber Essentials accreditation, negotiating I.T. procurement needs, implementing Azure hosting environments including required documentation, etc. HD Clinical s main customers are within the NHS, therefore experience of HSCN is particularly useful. The I.T. Manager is an experienced technical trouble-shooter, capable of balancing multiple priorities whilst keeping a level head under pressure. You will also be responsible for line managing a small I.T. team and have budgetary responsibility for the company s I.T. procurement. Key Responsibilities: • Configure, manage and troubleshoot Azure services, including architecture, reporting, and peering. • Provide expert 3rd line technical support for complex issues across various IT systems and environments. • Line management of small I.T. team (currently one person) • Identify, source, negotiate and purchase all company I.T. requirements (hardware, telecommunications, etc.) • Oversee administration and installation of a wide range of software such as Exchange 365, IIS, SQL, DevOps, VPNs, VOIP, and more. Skills & Experience: Essential: • Networking (subnets, routing, DNS, etc.), Sophos XGS, MS365, VMware, Windows, Azure admin, SQL Server, SSL certificates, and MFA. • Documentation, technical troubleshooting, disaster recovery, and customer interaction. Desirable: • Healthcare IT exposure (e.g., HSCN), Cyber Essentials implementation, asset tracking, and team management. Soft Skills: • Strong communication and interpersonal abilities. • Calm under pressure, detail-oriented, and able to explain technical issues to non-technical users. Work Experience: • Line management experience • 3+ years Azure experience • Track record of experience in technical support • Proven ability to work under pressure and meet tight deadlines. • Team player with a customer-first mindset. If you re ready to excel in this dynamic role, click APPLY to submit your CV today! No agencies, please.
29/01/2025
Full time
Senior IT Engineer / Team leader Location: Bishop s Stortford, CM22 (Hybrid: 3 days in-office, 2 days remote) Salary: £50,000 £70,000 per annum, DOE Contract: Full Time, Permanent (35 hours/week) Benefits: • 25 days holiday + bank holidays • People s pension scheme • Hybrid working (3 days in office, 2 days at home) • Casual dress code • Free onsite parking About Us: HD Clinical is a leading independent supplier of a clinical I.T. platform to the NHS and other care providers. Clinical areas include Cardiology, Endoscopy, Neurophysiology, Respiratory and Maternity. HD Clinical became part of the Nexus Group (a highly respected European healthcare software organisation with a global customer base) in 2024 which will significantly extend our software range and potential for growth into new markets. Role Overview: Reporting directly to the CEO, the Senior IT Engineer / Team leader oversees on-premises and Azure cloud systems, server infrastructure, networking, virtualization, and Microsoft OS. As our Senior IT Engineer / Team leader you will confidently take the lead across a range of areas including, but not limited to, developing networking solutions, maintaining the company s Cyber Essentials accreditation, negotiating I.T. procurement needs, implementing Azure hosting environments including required documentation, etc. HD Clinical s main customers are within the NHS, therefore experience of HSCN is particularly useful. The I.T. Manager is an experienced technical trouble-shooter, capable of balancing multiple priorities whilst keeping a level head under pressure. You will also be responsible for line managing a small I.T. team and have budgetary responsibility for the company s I.T. procurement. Key Responsibilities: • Configure, manage and troubleshoot Azure services, including architecture, reporting, and peering. • Provide expert 3rd line technical support for complex issues across various IT systems and environments. • Line management of small I.T. team (currently one person) • Identify, source, negotiate and purchase all company I.T. requirements (hardware, telecommunications, etc.) • Oversee administration and installation of a wide range of software such as Exchange 365, IIS, SQL, DevOps, VPNs, VOIP, and more. Skills & Experience: Essential: • Networking (subnets, routing, DNS, etc.), Sophos XGS, MS365, VMware, Windows, Azure admin, SQL Server, SSL certificates, and MFA. • Documentation, technical troubleshooting, disaster recovery, and customer interaction. Desirable: • Healthcare IT exposure (e.g., HSCN), Cyber Essentials implementation, asset tracking, and team management. Soft Skills: • Strong communication and interpersonal abilities. • Calm under pressure, detail-oriented, and able to explain technical issues to non-technical users. Work Experience: • Line management experience • 3+ years Azure experience • Track record of experience in technical support • Proven ability to work under pressure and meet tight deadlines. • Team player with a customer-first mindset. If you re ready to excel in this dynamic role, click APPLY to submit your CV today! No agencies, please.
2nd Line IT Support Engineer London, WC1X (hybrid 1-week in the office, 1-week WFH) £36,000 - £42,000 plus personal development opportunities, pension, staff treats, annual bonus Our client is a leading provider of IT managed services in London. They offer a supportive working environment and benefits including training, pension, an annual bonus and staff treats / lunches. They truly value their staff and are currently growing so it s a great time to join them. They are proud to always go the extra mile for their loyal clients. The success of their business has been built through referrals from satisfied clients. If you share those values and want to be part of the team, then apply today! 2nd Line Support Engineer: The 2nd Line Support Engineer is responsible for providing technical assistance to end-users, answering questions, consulting or resolving systems issues via telephone, remote connectivity, or in person. The role is the first point of contact for clients, providing immediate advice and resolution via troubleshooting and configuration updates. From logging a ticket, you will be the ticket lead, responsible for providing a solution, liaising with other engineers as required, and following up with the client to ensure they are happy with the service. 2nd Line Support duties and responsibilities: Assist end-users by providing Tier 1 and Tier 2 technical support to raise queries professionally while maintaining a high level of customer service and working with Tier 3 engineers effectively. Take ownership of all technical queries, ensuring that they are resolved within accordance with each client s SLA, and manage ticket queue, ensuring that all open tickets are up to date with relevant troubleshooting steps and current ticket status. Create and maintain an IT knowledge base for use by other engineers as well as clients. Evaluate the client s efficiency of different IT systems and recommend improvements. Manage client systems including Microsoft Exchange, Active Directory, local and cloud file storage, disaster recovery, VoIP etc. Install and perform repairs to hardware, software or peripheral equipment, following design or installation specifications. Identify and research future infrastructure systems and technology innovations and apply this knowledge to client infrastructure improvements. Provide clients with advice and support on system improvements and benefits. Assist with project work as requested. This may include design, implementation or a combination of both. 2nd Line Support Engineer Requirements: Outstanding customer facing communication skills and experienced gained within an MSP. Strong working knowledge of Windows 11 and some Mac OS X. Network experience; LAN, WAN, Wi-Fi, including troubleshooting and configuration. Strong working knowledge of Windows Server 2008, 2012 and 2016; Active Directory, DFS, FAP, Hyper-V, ADFS, DHCP, DNS. An understanding of PC hardware and software setup and configuration, including TCP/IP networking skills. Cloud Technologies; Office 365, gSuite, AWS, Azure. Qualifications - Microsoft 365 Fundamentals. In return, my client offers a supportive working environment and benefits including an annual bonus, training opportunities, a pension and more! My client is currently growing so it s a great time to join them. Apply today! Integral Recruitment is acting as an employment agency in regard to this advertisement.
29/01/2025
Full time
2nd Line IT Support Engineer London, WC1X (hybrid 1-week in the office, 1-week WFH) £36,000 - £42,000 plus personal development opportunities, pension, staff treats, annual bonus Our client is a leading provider of IT managed services in London. They offer a supportive working environment and benefits including training, pension, an annual bonus and staff treats / lunches. They truly value their staff and are currently growing so it s a great time to join them. They are proud to always go the extra mile for their loyal clients. The success of their business has been built through referrals from satisfied clients. If you share those values and want to be part of the team, then apply today! 2nd Line Support Engineer: The 2nd Line Support Engineer is responsible for providing technical assistance to end-users, answering questions, consulting or resolving systems issues via telephone, remote connectivity, or in person. The role is the first point of contact for clients, providing immediate advice and resolution via troubleshooting and configuration updates. From logging a ticket, you will be the ticket lead, responsible for providing a solution, liaising with other engineers as required, and following up with the client to ensure they are happy with the service. 2nd Line Support duties and responsibilities: Assist end-users by providing Tier 1 and Tier 2 technical support to raise queries professionally while maintaining a high level of customer service and working with Tier 3 engineers effectively. Take ownership of all technical queries, ensuring that they are resolved within accordance with each client s SLA, and manage ticket queue, ensuring that all open tickets are up to date with relevant troubleshooting steps and current ticket status. Create and maintain an IT knowledge base for use by other engineers as well as clients. Evaluate the client s efficiency of different IT systems and recommend improvements. Manage client systems including Microsoft Exchange, Active Directory, local and cloud file storage, disaster recovery, VoIP etc. Install and perform repairs to hardware, software or peripheral equipment, following design or installation specifications. Identify and research future infrastructure systems and technology innovations and apply this knowledge to client infrastructure improvements. Provide clients with advice and support on system improvements and benefits. Assist with project work as requested. This may include design, implementation or a combination of both. 2nd Line Support Engineer Requirements: Outstanding customer facing communication skills and experienced gained within an MSP. Strong working knowledge of Windows 11 and some Mac OS X. Network experience; LAN, WAN, Wi-Fi, including troubleshooting and configuration. Strong working knowledge of Windows Server 2008, 2012 and 2016; Active Directory, DFS, FAP, Hyper-V, ADFS, DHCP, DNS. An understanding of PC hardware and software setup and configuration, including TCP/IP networking skills. Cloud Technologies; Office 365, gSuite, AWS, Azure. Qualifications - Microsoft 365 Fundamentals. In return, my client offers a supportive working environment and benefits including an annual bonus, training opportunities, a pension and more! My client is currently growing so it s a great time to join them. Apply today! Integral Recruitment is acting as an employment agency in regard to this advertisement.
Main Purpose of Job - Reporting to the Hubs/Service Management Lead, your prime responsibility will include being an expert on our customer servers and systems, providing technical support for IT equipment on our clients customer environments, our internal corporate and global remote sites. - Work as part of the Systems Management team delivering a quality 24/7 service to MSP/MSSP customers on a variety of hardware and software products. Including promoting and explaining services/products to customers - Provide day to day hands on technical support, administration and management of the customer managed IT Infrastructure and projects, - Install, configure computer hardware (servers, NAS, SANs, IP phones, mobile devices, workstations, peripherals etc.), operating systems, software and applications as well as resolve any technical issues that arise. - Carry out daily, weekly, monthly duties and applicable tasks as requested by the Service Management Lead. - Existing solutions you will be involved as part of a team in developing/maintain our in-house product ranges incorporating Sophos, VMware, Windows Server, VoIP platforms, email services, file replication, hotspot solutions, software distribution, web filtering, firewalling, virtualisation, high-availability and video entertainment services. Key Tasks Your prime responsibilities will be to: Assist with the administration of nominated customer IT equipment and networks, including o Implementation of patches and firmware updates o Configuration of the servers/equipment o Ensure Backups are completed, and complete test restore Ensuring the smooth running and patching of the customer environment. Monitoring usage/performance, ensuring they are working efficiently, including tight controls on hardware/software obsolesce - Be part of the support team for customer's users fault finding and solving problems, ensuring you own the problem until resolved ensuring users are regularly informed of progress and that all issues are logged within the ticketing system. - Follow departmental change control process and procedures. - Work within the remit of the companies cyber security policies. - Building the IT Hosting Infrastructure as required including Storage, Virtual Environments, Email, Backups(recovery/monitoring) - Build laptops and PC's according to internal & customer specifications as applicable ensuring that they are completed in accordance with customers IT security policies and accreditation standards, including the creation of standardised build images. - Work with external suppliers where support cannot be done in house to assist IT with problem resolution. - Be part of the 24/7 on call rota responding to calls as required - Continuous evaluation of existing processes/procedures ensuring Desktop Support is carried out in the most efficient and effective manner, working with the Hubs/Service Management Lead to initiate appropriate best practice and corrective action. - Conduct research and make recommendations on products, services, protocols and standards in support of all desktop procurement and development efforts. Decision Making & Judgement The job holder will make informed decisions: In resolving conflicting work priorities In judging the most appropriate technology to recommend as solutions As to the most efficient resolution of escalated customer issues The job holder will demonstrate: Sound engineering judgement Adaptability and Flexibility in an interesting and demanding work environment An appreciation of commercial issues in all dealings with customers and suppliers. Experience/Skills/Qualifications Mandatory Degree (2:1) or HND/HNC in IT/Engineering related area AND/OR at least 3 years equivalent experience Previous experience in an MSP environment A professional and flexible approach Proactive "can do" attitude Analytical mindset Ability to work effectively as part of a team, and independently on your own projects Ability to diagnose complex faults, document, communicate and follow up corrective actions A sound technical knowledge and experience of Windows Server 2019/22 build/configure/troubleshooting A sound technical knowledge of core Microsoft Windows 10/11 desktop environments, including building, troubleshooting, patching A sound technical knowledge IT Security (anti-virus, firewalls) VMware build/HA/configure/troubleshooting experience Good knowledge of TCP/IP networking concepts including Routing, Switching, Firewalling, including Layer 7 firewalls Desirable A sound technical knowledge of any of the following: Endpoint Central, Veeam, PRTG A sound technical knowledge of Virtual Environments (VMware) Relevant Microsoft qualifications. Project planning and delivery experience Our Client is a Disability Confident Employer
29/01/2025
Full time
Main Purpose of Job - Reporting to the Hubs/Service Management Lead, your prime responsibility will include being an expert on our customer servers and systems, providing technical support for IT equipment on our clients customer environments, our internal corporate and global remote sites. - Work as part of the Systems Management team delivering a quality 24/7 service to MSP/MSSP customers on a variety of hardware and software products. Including promoting and explaining services/products to customers - Provide day to day hands on technical support, administration and management of the customer managed IT Infrastructure and projects, - Install, configure computer hardware (servers, NAS, SANs, IP phones, mobile devices, workstations, peripherals etc.), operating systems, software and applications as well as resolve any technical issues that arise. - Carry out daily, weekly, monthly duties and applicable tasks as requested by the Service Management Lead. - Existing solutions you will be involved as part of a team in developing/maintain our in-house product ranges incorporating Sophos, VMware, Windows Server, VoIP platforms, email services, file replication, hotspot solutions, software distribution, web filtering, firewalling, virtualisation, high-availability and video entertainment services. Key Tasks Your prime responsibilities will be to: Assist with the administration of nominated customer IT equipment and networks, including o Implementation of patches and firmware updates o Configuration of the servers/equipment o Ensure Backups are completed, and complete test restore Ensuring the smooth running and patching of the customer environment. Monitoring usage/performance, ensuring they are working efficiently, including tight controls on hardware/software obsolesce - Be part of the support team for customer's users fault finding and solving problems, ensuring you own the problem until resolved ensuring users are regularly informed of progress and that all issues are logged within the ticketing system. - Follow departmental change control process and procedures. - Work within the remit of the companies cyber security policies. - Building the IT Hosting Infrastructure as required including Storage, Virtual Environments, Email, Backups(recovery/monitoring) - Build laptops and PC's according to internal & customer specifications as applicable ensuring that they are completed in accordance with customers IT security policies and accreditation standards, including the creation of standardised build images. - Work with external suppliers where support cannot be done in house to assist IT with problem resolution. - Be part of the 24/7 on call rota responding to calls as required - Continuous evaluation of existing processes/procedures ensuring Desktop Support is carried out in the most efficient and effective manner, working with the Hubs/Service Management Lead to initiate appropriate best practice and corrective action. - Conduct research and make recommendations on products, services, protocols and standards in support of all desktop procurement and development efforts. Decision Making & Judgement The job holder will make informed decisions: In resolving conflicting work priorities In judging the most appropriate technology to recommend as solutions As to the most efficient resolution of escalated customer issues The job holder will demonstrate: Sound engineering judgement Adaptability and Flexibility in an interesting and demanding work environment An appreciation of commercial issues in all dealings with customers and suppliers. Experience/Skills/Qualifications Mandatory Degree (2:1) or HND/HNC in IT/Engineering related area AND/OR at least 3 years equivalent experience Previous experience in an MSP environment A professional and flexible approach Proactive "can do" attitude Analytical mindset Ability to work effectively as part of a team, and independently on your own projects Ability to diagnose complex faults, document, communicate and follow up corrective actions A sound technical knowledge and experience of Windows Server 2019/22 build/configure/troubleshooting A sound technical knowledge of core Microsoft Windows 10/11 desktop environments, including building, troubleshooting, patching A sound technical knowledge IT Security (anti-virus, firewalls) VMware build/HA/configure/troubleshooting experience Good knowledge of TCP/IP networking concepts including Routing, Switching, Firewalling, including Layer 7 firewalls Desirable A sound technical knowledge of any of the following: Endpoint Central, Veeam, PRTG A sound technical knowledge of Virtual Environments (VMware) Relevant Microsoft qualifications. Project planning and delivery experience Our Client is a Disability Confident Employer
Main Purpose of Job - Reporting to the Hubs/Service Management Lead, your prime responsibility will include being an expert on our customer servers and systems, providing technical support for IT equipment for our clients customer systems, our internal corporate and global remote sites. - Work as part of the Service Management team delivering a quality 24/7 service to MSP/MSSP customers on a variety of hardware and software products. Including promoting and explaining services/products to customers - Provide day to day hands on technical support, administration and management of the customer managed IT Infrastructure and projects, - Monitor and support computer hardware (servers, NAS, SANs, IP phones, mobile devices, workstations, peripherals etc.), operating systems, software and applications as well as resolve any technical issues that arise. - Carry out daily, weekly, monthly duties and applicable tasks as requested by the Hubs/Service Management Lead. - Existing solutions you will be involved as part of a team in monitoring/supporting include our in-house product ranges incorporating Sophos, VMware, Windows Server, VoIP platforms, email services, file replication, hotspot solutions, software distribution, web filtering, firewalling, virtualisation, high availability and video entertainment services. Key Tasks - Assist with the administration of nominated customer IT equipment and networks, including: o Monitoring systems/services o Generate/Review reports for systems/services o Ensure support tickets are responded to in time and appropriately o Ensure SW/Firmware is maintained and up to date o Ensure Redundancy is monitored and maintained o Maintaining an up-to-date Patch Register o Escalating issues to internal teams for resolution with SLAs o Reporting issues/updates/resolutions to customers o Supporting the Systems Management team where required - Ensuring the smooth running and patching of the desktop environment. Monitoring usage/performance, ensuring they are working efficiently, including tight controls on hardware/software obsolesce - Be part of the support team for customer's users fault finding and solving problems, ensuring you own the problem until resolved ensuring users are regularly informed of progress and that all issues are logged within the ticketing system. - Follow departmental change control process and procedures. - Work within the remit of the companies cyber security policies. Support the Systems Management Team as required in providing: - Support the IT Hosting Infrastructure as required including Storage, Virtual Environments, Email, Backups(recovery/monitoring) - Support the IT Security Infrastructure as required, including Antivirus, Update/Patch management, Web Filtering Asset Management Responsibilities include: - Maintain user assets (including software licences) inventory and update changes when kit is moved/deployed within the company. Perform regular auditing of the asset register. - Maintain software compliance for all desktop operating systems, desktop application and client licences - Continuous evaluation of existing processes/procedures ensuring Desktop Support is carried out in the most efficient and effective manner, working with the Hubs/Service Management Lead to initiate appropriate best practice and corrective action. - Be part of the 24/7 on call rota responding to calls as required Decision Making & Judgement The job holder will make informed decisions: - In resolving conflicting work priorities - As to the most efficient resolution of escalated customer issues The job holder will demonstrate: - An appreciation of commercial issues in all dealings with customers and suppliers. - Sound engineering judgement - Adaptability and Flexibility in an interesting and demanding work environment - The ability to multi-task, work on your own initiative, prioritise workload, and able to solve problems efficiently. - Discretion and reliability. - A logical approach to problem solving and co-ordination of the information gathered to assist the technical team where necessary. - The day-to-day decision making for delivery and support of customer services reporting issues to the Hubs/Service Management Lead. Experience/Skills/Qualifications Mandatory HND/ Degree or equivalent in Computing or related discipline OR at least 2 years applicable experience working in a demanding environment within a busy 100+ user network including remote sites/users. A broad range of technical skills is required in terms of diverse IT hardware and business applications. A sound technical knowledge of core Microsoft Windows 10/11 desktop environments, including troubleshooting, patching A sound technical knowledge of Windows Server 2019/2022 administration skills A good understanding of IT Security (anti-virus, hard drive encryption, authentication) Previous experience covering 1st/2nd line support roles and working in an MSP environment. Desirable A sound technical knowledge of any of the following: Endpoint Central, Veeam, PRTG A sound technical knowledge of Virtual Environments (VMware) Experience of administering and supporting Mitel phone system. Relevant Microsoft qualifications Our Client is a Disability Confident Employer
29/01/2025
Full time
Main Purpose of Job - Reporting to the Hubs/Service Management Lead, your prime responsibility will include being an expert on our customer servers and systems, providing technical support for IT equipment for our clients customer systems, our internal corporate and global remote sites. - Work as part of the Service Management team delivering a quality 24/7 service to MSP/MSSP customers on a variety of hardware and software products. Including promoting and explaining services/products to customers - Provide day to day hands on technical support, administration and management of the customer managed IT Infrastructure and projects, - Monitor and support computer hardware (servers, NAS, SANs, IP phones, mobile devices, workstations, peripherals etc.), operating systems, software and applications as well as resolve any technical issues that arise. - Carry out daily, weekly, monthly duties and applicable tasks as requested by the Hubs/Service Management Lead. - Existing solutions you will be involved as part of a team in monitoring/supporting include our in-house product ranges incorporating Sophos, VMware, Windows Server, VoIP platforms, email services, file replication, hotspot solutions, software distribution, web filtering, firewalling, virtualisation, high availability and video entertainment services. Key Tasks - Assist with the administration of nominated customer IT equipment and networks, including: o Monitoring systems/services o Generate/Review reports for systems/services o Ensure support tickets are responded to in time and appropriately o Ensure SW/Firmware is maintained and up to date o Ensure Redundancy is monitored and maintained o Maintaining an up-to-date Patch Register o Escalating issues to internal teams for resolution with SLAs o Reporting issues/updates/resolutions to customers o Supporting the Systems Management team where required - Ensuring the smooth running and patching of the desktop environment. Monitoring usage/performance, ensuring they are working efficiently, including tight controls on hardware/software obsolesce - Be part of the support team for customer's users fault finding and solving problems, ensuring you own the problem until resolved ensuring users are regularly informed of progress and that all issues are logged within the ticketing system. - Follow departmental change control process and procedures. - Work within the remit of the companies cyber security policies. Support the Systems Management Team as required in providing: - Support the IT Hosting Infrastructure as required including Storage, Virtual Environments, Email, Backups(recovery/monitoring) - Support the IT Security Infrastructure as required, including Antivirus, Update/Patch management, Web Filtering Asset Management Responsibilities include: - Maintain user assets (including software licences) inventory and update changes when kit is moved/deployed within the company. Perform regular auditing of the asset register. - Maintain software compliance for all desktop operating systems, desktop application and client licences - Continuous evaluation of existing processes/procedures ensuring Desktop Support is carried out in the most efficient and effective manner, working with the Hubs/Service Management Lead to initiate appropriate best practice and corrective action. - Be part of the 24/7 on call rota responding to calls as required Decision Making & Judgement The job holder will make informed decisions: - In resolving conflicting work priorities - As to the most efficient resolution of escalated customer issues The job holder will demonstrate: - An appreciation of commercial issues in all dealings with customers and suppliers. - Sound engineering judgement - Adaptability and Flexibility in an interesting and demanding work environment - The ability to multi-task, work on your own initiative, prioritise workload, and able to solve problems efficiently. - Discretion and reliability. - A logical approach to problem solving and co-ordination of the information gathered to assist the technical team where necessary. - The day-to-day decision making for delivery and support of customer services reporting issues to the Hubs/Service Management Lead. Experience/Skills/Qualifications Mandatory HND/ Degree or equivalent in Computing or related discipline OR at least 2 years applicable experience working in a demanding environment within a busy 100+ user network including remote sites/users. A broad range of technical skills is required in terms of diverse IT hardware and business applications. A sound technical knowledge of core Microsoft Windows 10/11 desktop environments, including troubleshooting, patching A sound technical knowledge of Windows Server 2019/2022 administration skills A good understanding of IT Security (anti-virus, hard drive encryption, authentication) Previous experience covering 1st/2nd line support roles and working in an MSP environment. Desirable A sound technical knowledge of any of the following: Endpoint Central, Veeam, PRTG A sound technical knowledge of Virtual Environments (VMware) Experience of administering and supporting Mitel phone system. Relevant Microsoft qualifications Our Client is a Disability Confident Employer
Location: Multi-site working between The Snow Centre, Hemel Hempstead, and Chill Factore, Manchester
Are you an experienced IT professional with a passion for technology—and perhaps an interest in Snowsports? Are you looking for a hands-on, impactful role where you can shape and drive the IT operations of a dynamic business?
We are looking for a Group IT Manager to lead our IT infrastructure across both The Snow Centre and Chill Factore. In this exciting role, you’ll have the autonomy to innovate and implement changes that support our business and industry needs. We’re seeking a well-rounded IT expert who thrives in a fast-paced environment, with the ability to manage multiple systems and foster a proactive, team-focused approach.
Purpose of the Role
As the Group IT Manager, you will be responsible for overseeing the entire IT infrastructure across both sites. You’ll drive critical projects, optimise systems, and lead technological advancements, ensuring alignment with our evolving business objectives.
Key Responsibilities
Budget Management: Oversee the annual IT budget and ensure cost-effectiveness.
Daily Operations: Manage daily IT operations, including server hardware, software, and operating systems.
System Maintenance: Coordinate technology installations, upgrades, and maintenance.
Hardware & Software: Procure and implement new and replacement hardware and software as needed.
System Optimisation: Test, troubleshoot, and enhance information systems for optimal performance.
Performance Reporting: Generate performance reports for operating systems.
Compliance: Ensure all IT activities adhere to applicable laws, codes, and regulations.
Disaster Recovery Planning: Evaluate technology risks to develop a network disaster recovery plan and backup procedures.
Technology Advancements: Stay current with technological trends and industry best practices.
Leadership & Collaboration
Be a hands-on leader, with an active presence across both locations.
Collaborate across departments and sites to understand IT needs and proactively solve challenges.
Actively participate in management meetings and support other departments as needed, especially during peak times.
Skills & Qualifications
Education: Bachelor’s degree in IT, computer science, software engineering, or a related field.
Experience: Proven experience managing IT infrastructure and services with proven experience working in a customer centric environment with real-world guest interaction. Able to fully grasp the guest and operational impact and interplay with IT systems.
Networking: Proficiency in computer networks, network administration, and installation, ideally to a CCNA level (Cisco, Meraki, Fortinet, Sophos).
Technical Expertise: Strong knowledge of computer hardware, cabling, wireless technology, and IT security.
Software Proficiency: Expertise with Microsoft Windows Server (2012-2022), Exchange Online, Azure AD, and related Microsoft products.
Virtualization: Understanding of Hyper-V and virtualization technologies.
Additional Systems: Experience with VoIP (3CX), IP CCTV systems, server storage, hardware, Veeam, and Linux (Ubuntu).
Leadership Skills: Strong management skills, highly organized, with excellent time management and multitasking abilities.
Analytical Skills: Excellent problem-solving skills and attention to detail.
Flexibility: Willingness to work flexible hours, including evenings, weekends, and public holidays.
Working Hours & Environment
The Snow Centre and Chill Factore operate 7 days a week, 364 days a year and the business expects a flexible approach to working regular evenings and weekends, whilst being on-hand for emergencies and on public holidays when necessary.
Ability to split your time equally across both locations with frequent travel expected (full driving licence is advantageous).
Expected to work from site with occasional off-site working to be approved if required.
Company Benefits
Free skiing and snowboarding
Discounted food and drinks
Access to our employee assistance program (extends to family)
Discounts at national retailers
25 days of holiday plus 8 statutory bank holidays
Ready to make an impact in our team? Please send your CV and cover letter to Natalie Macdonald at natalie.macdonald@thesnowcentre.com. Deadline for applications: 22nd November 2024 .
11/11/2024
Full time
Location: Multi-site working between The Snow Centre, Hemel Hempstead, and Chill Factore, Manchester
Are you an experienced IT professional with a passion for technology—and perhaps an interest in Snowsports? Are you looking for a hands-on, impactful role where you can shape and drive the IT operations of a dynamic business?
We are looking for a Group IT Manager to lead our IT infrastructure across both The Snow Centre and Chill Factore. In this exciting role, you’ll have the autonomy to innovate and implement changes that support our business and industry needs. We’re seeking a well-rounded IT expert who thrives in a fast-paced environment, with the ability to manage multiple systems and foster a proactive, team-focused approach.
Purpose of the Role
As the Group IT Manager, you will be responsible for overseeing the entire IT infrastructure across both sites. You’ll drive critical projects, optimise systems, and lead technological advancements, ensuring alignment with our evolving business objectives.
Key Responsibilities
Budget Management: Oversee the annual IT budget and ensure cost-effectiveness.
Daily Operations: Manage daily IT operations, including server hardware, software, and operating systems.
System Maintenance: Coordinate technology installations, upgrades, and maintenance.
Hardware & Software: Procure and implement new and replacement hardware and software as needed.
System Optimisation: Test, troubleshoot, and enhance information systems for optimal performance.
Performance Reporting: Generate performance reports for operating systems.
Compliance: Ensure all IT activities adhere to applicable laws, codes, and regulations.
Disaster Recovery Planning: Evaluate technology risks to develop a network disaster recovery plan and backup procedures.
Technology Advancements: Stay current with technological trends and industry best practices.
Leadership & Collaboration
Be a hands-on leader, with an active presence across both locations.
Collaborate across departments and sites to understand IT needs and proactively solve challenges.
Actively participate in management meetings and support other departments as needed, especially during peak times.
Skills & Qualifications
Education: Bachelor’s degree in IT, computer science, software engineering, or a related field.
Experience: Proven experience managing IT infrastructure and services with proven experience working in a customer centric environment with real-world guest interaction. Able to fully grasp the guest and operational impact and interplay with IT systems.
Networking: Proficiency in computer networks, network administration, and installation, ideally to a CCNA level (Cisco, Meraki, Fortinet, Sophos).
Technical Expertise: Strong knowledge of computer hardware, cabling, wireless technology, and IT security.
Software Proficiency: Expertise with Microsoft Windows Server (2012-2022), Exchange Online, Azure AD, and related Microsoft products.
Virtualization: Understanding of Hyper-V and virtualization technologies.
Additional Systems: Experience with VoIP (3CX), IP CCTV systems, server storage, hardware, Veeam, and Linux (Ubuntu).
Leadership Skills: Strong management skills, highly organized, with excellent time management and multitasking abilities.
Analytical Skills: Excellent problem-solving skills and attention to detail.
Flexibility: Willingness to work flexible hours, including evenings, weekends, and public holidays.
Working Hours & Environment
The Snow Centre and Chill Factore operate 7 days a week, 364 days a year and the business expects a flexible approach to working regular evenings and weekends, whilst being on-hand for emergencies and on public holidays when necessary.
Ability to split your time equally across both locations with frequent travel expected (full driving licence is advantageous).
Expected to work from site with occasional off-site working to be approved if required.
Company Benefits
Free skiing and snowboarding
Discounted food and drinks
Access to our employee assistance program (extends to family)
Discounts at national retailers
25 days of holiday plus 8 statutory bank holidays
Ready to make an impact in our team? Please send your CV and cover letter to Natalie Macdonald at natalie.macdonald@thesnowcentre.com. Deadline for applications: 22nd November 2024 .
We are looking for people to join our fantastic team at Somerset House Trust. As the home of cultural innovators, the Trust connects creativity and the arts with the broader society. Somerset House pursues a ‘Step Inside, Think Outside’ spirit and is born from the creative community we nurture - the experience and perspectives we host across background, age, race, and stage, and the intersections and crossovers we encourage. About the role: The Support Analyst is a critical part of the diverse and exciting technology operations at Somerset House. Working within the IT Department’s helpdesk function, the post holder will be a primary contact for 1st, 2nd and 3rd line IT and network support. You will help to ensure our IT services to our residents, members, and the Trust staff, are of the highest quality. You will work across a range of technologies and systems, from desktops to SaaS, maintaining ownership of cases from start to finish. Additionally, the role will have the opportunity to participate in the implementation of various IT solutions and projects as we work to improve our digital capabilities. Please note that this is an onsite role, based at Somerset House in central London, running Monday - Friday.
Responsibilities:
To be the primary point of contact for residents, members, event partners, and Trust IT support issues and requests. This includes 1st, 2nd, and 3rd line support.
Resolve all reported IT issues in a professional and timely manner, documenting all activity on the helpdesk ticketing system, conforming to SLA’s and adjusting priorities to deal with urgent issues and requests.
Monitor and manage ticket queues, alerts, automated tickets, and perform daily checks on various systems.
Proactively research and identify solutions that may benefit the team and the Trust.
Where appropriate, escalate issues to external vendors as required and monitor the escalation to ensure satisfactory resolution.
Assist in the delivery of IT services across all events and event spaces, including wired connections, wireless connections, AV components, and VoIP telephony.
Assist with the configuration of resident office moves, liaising closely with the property team, and the IT Solutions Lead.
As required, to assist in the testing and implementing of new solutions and adaptations/upgrades to IT services.
Undertake the training of Trust staff members as required.
Where occasionally required by key live events, exhibitions, and regular system maintenance taking place at Somerset House, to be able to shift working hours and days to provide support coverage.
Create and update IT and related documentation to allow retention and sharing of knowledge within the team and the Trust.
Participate as a team player in the support of colleagues within the department and across the Trust’s operations.
Undertake other duties that may be asked of you from time to time.
Skills, knowledge & expertise required for the role:
Experience :
Demonstrable technical knowledge of working in an IT service desk or team.
Demonstrable knowledge supporting and installing operating systems (Windows 10/11 primarily, some Windows Server 2012/2016/2019, some Mac OS) and standard productivity applications (Office 365, Teams, OneDrive, Adobe, AutoCAD, etc.).
Demonstrable knowledge supporting desktop hardware (primarily Dell laptops) and mobile devices (iOS and Android mobile phones and tablets).
Supporting of Active Directory, Office 365 (including Exchange), and Azure users, including password resets, account creation, and group policies.
Demonstrable knowledge of cyber security concepts and best practice, including Multi Factor Authentication, phishing, ransomware, passwords, firewalls, social engineering.
ITIL Foundation certification and technical Microsoft qualifications are desirable.
Skills :
A good knowledge of network infrastructure, both wired and wireless.
A good knowledge of logical network concepts, including VLANs, IPs, DNS and DHCP.
Strong communication skills with the flexibility to deal with a varied customer base.
Coaching or training end users in technical expertise.
Knowledge of VoIP telephony.
Knowledge of system backups, for example, Microsoft Azure Backup Service.
Skills in supporting a range of specific solutions are desirable, including hypervisors (Hyper-V), Cisco Meraki, Mimecast, Bitdefender, AlienVault SIEM, PaperCut, PRTG, Jira, EPOS systems, PDQ Deploy, Access Finance, Nexudus, Priava or similar events management software, and Tessitura.
As part of the recruitment process, there will be a practical task to help us assess hands-on technical skills.
Benefits to working at Somerset House:
Mental Health & Wellbeing - Access to our external Employee Assistance Programme (CiC) for free 24/7 confidential advice and support, including up to 6 free counselling sessions per year where needed- Mental health support and guidance from our in-house trained Mental Health First Aiders - Hybrid working based on having 3 days in the office per week (pro rata if part-time) - Contribution towards eye tests and glasses - Trust life insurance scheme Holiday - Enhanced annual leave – 25 days plus bank holidays - Birthday leave - additional day leave on or within a week of your birthday- Festive day - additional discretionary day off around the Christmas period Other Leave - Sick leave – 20 days full pay, followed by 20 days half pay - Emergency dependent care – option to use 25% of paid sick leave for emergency care of a dependent- Enhanced maternity pay Pension - 8% employer pension contributions- No minimum requirement for employee contributions- Option for salary exchange- Interest-free loans- Season ticket loan- Cycle to Work scheme Discounts, offers and free stuff - The list is endless and includes tickets to Somerset House events and entrance to other London Heritage sites - Discounts in Somerset House cafes and restaurants - Discounts with various high street retailers and restaurants - Discount to local leisure centres
About Somerset House Trust
Somerset House hosts the UK’s largest and most exciting creative community right in the heart of London, and are always looking for new talent to join our team. We welcome 3 million annual visitors to share our unique combination of cultural events, the creative industries and history. This mix informs and powers our programme and organisational culture, making us a singular, compelling and inclusive place to visit and work.
The Trust reserves the right to close a job before its application deadline. Our Commitment to Anti-Racism, Diversity and Inclusion:
Somerset House is open to all and we value the unique skills of everyone. Somerset House Trust is an equal opportunities employer and is committed to championing equality, diversity and inclusion in our workplace, so if you’re a suitably qualified applicant, we encourage your application whatever your age, disability, gender, gender identity, race, religion or belief, sexual orientation or socio-economic background. Somerset House is actively anti-racist, you can read about our Anti-Racism Pledge and the action we’re taking here . We are working hard to ensure our people, our onsite community and our sector reflect, represent and include all of society. With some recruitment stages, where candidates are equally qualified, we will seek to prioritise diversity to help us to increase representation across the creative economy and the Trust.We anonymise all job applications to help avoid discrimination in the initial screening stage of our recruitment process and reinforces our commitment to focus on skills and qualifications of all applications from the start. Please get in touch if you have any questions or require any adjustments to be made during the recruitment process.
26/03/2024
Full time
We are looking for people to join our fantastic team at Somerset House Trust. As the home of cultural innovators, the Trust connects creativity and the arts with the broader society. Somerset House pursues a ‘Step Inside, Think Outside’ spirit and is born from the creative community we nurture - the experience and perspectives we host across background, age, race, and stage, and the intersections and crossovers we encourage. About the role: The Support Analyst is a critical part of the diverse and exciting technology operations at Somerset House. Working within the IT Department’s helpdesk function, the post holder will be a primary contact for 1st, 2nd and 3rd line IT and network support. You will help to ensure our IT services to our residents, members, and the Trust staff, are of the highest quality. You will work across a range of technologies and systems, from desktops to SaaS, maintaining ownership of cases from start to finish. Additionally, the role will have the opportunity to participate in the implementation of various IT solutions and projects as we work to improve our digital capabilities. Please note that this is an onsite role, based at Somerset House in central London, running Monday - Friday.
Responsibilities:
To be the primary point of contact for residents, members, event partners, and Trust IT support issues and requests. This includes 1st, 2nd, and 3rd line support.
Resolve all reported IT issues in a professional and timely manner, documenting all activity on the helpdesk ticketing system, conforming to SLA’s and adjusting priorities to deal with urgent issues and requests.
Monitor and manage ticket queues, alerts, automated tickets, and perform daily checks on various systems.
Proactively research and identify solutions that may benefit the team and the Trust.
Where appropriate, escalate issues to external vendors as required and monitor the escalation to ensure satisfactory resolution.
Assist in the delivery of IT services across all events and event spaces, including wired connections, wireless connections, AV components, and VoIP telephony.
Assist with the configuration of resident office moves, liaising closely with the property team, and the IT Solutions Lead.
As required, to assist in the testing and implementing of new solutions and adaptations/upgrades to IT services.
Undertake the training of Trust staff members as required.
Where occasionally required by key live events, exhibitions, and regular system maintenance taking place at Somerset House, to be able to shift working hours and days to provide support coverage.
Create and update IT and related documentation to allow retention and sharing of knowledge within the team and the Trust.
Participate as a team player in the support of colleagues within the department and across the Trust’s operations.
Undertake other duties that may be asked of you from time to time.
Skills, knowledge & expertise required for the role:
Experience :
Demonstrable technical knowledge of working in an IT service desk or team.
Demonstrable knowledge supporting and installing operating systems (Windows 10/11 primarily, some Windows Server 2012/2016/2019, some Mac OS) and standard productivity applications (Office 365, Teams, OneDrive, Adobe, AutoCAD, etc.).
Demonstrable knowledge supporting desktop hardware (primarily Dell laptops) and mobile devices (iOS and Android mobile phones and tablets).
Supporting of Active Directory, Office 365 (including Exchange), and Azure users, including password resets, account creation, and group policies.
Demonstrable knowledge of cyber security concepts and best practice, including Multi Factor Authentication, phishing, ransomware, passwords, firewalls, social engineering.
ITIL Foundation certification and technical Microsoft qualifications are desirable.
Skills :
A good knowledge of network infrastructure, both wired and wireless.
A good knowledge of logical network concepts, including VLANs, IPs, DNS and DHCP.
Strong communication skills with the flexibility to deal with a varied customer base.
Coaching or training end users in technical expertise.
Knowledge of VoIP telephony.
Knowledge of system backups, for example, Microsoft Azure Backup Service.
Skills in supporting a range of specific solutions are desirable, including hypervisors (Hyper-V), Cisco Meraki, Mimecast, Bitdefender, AlienVault SIEM, PaperCut, PRTG, Jira, EPOS systems, PDQ Deploy, Access Finance, Nexudus, Priava or similar events management software, and Tessitura.
As part of the recruitment process, there will be a practical task to help us assess hands-on technical skills.
Benefits to working at Somerset House:
Mental Health & Wellbeing - Access to our external Employee Assistance Programme (CiC) for free 24/7 confidential advice and support, including up to 6 free counselling sessions per year where needed- Mental health support and guidance from our in-house trained Mental Health First Aiders - Hybrid working based on having 3 days in the office per week (pro rata if part-time) - Contribution towards eye tests and glasses - Trust life insurance scheme Holiday - Enhanced annual leave – 25 days plus bank holidays - Birthday leave - additional day leave on or within a week of your birthday- Festive day - additional discretionary day off around the Christmas period Other Leave - Sick leave – 20 days full pay, followed by 20 days half pay - Emergency dependent care – option to use 25% of paid sick leave for emergency care of a dependent- Enhanced maternity pay Pension - 8% employer pension contributions- No minimum requirement for employee contributions- Option for salary exchange- Interest-free loans- Season ticket loan- Cycle to Work scheme Discounts, offers and free stuff - The list is endless and includes tickets to Somerset House events and entrance to other London Heritage sites - Discounts in Somerset House cafes and restaurants - Discounts with various high street retailers and restaurants - Discount to local leisure centres
About Somerset House Trust
Somerset House hosts the UK’s largest and most exciting creative community right in the heart of London, and are always looking for new talent to join our team. We welcome 3 million annual visitors to share our unique combination of cultural events, the creative industries and history. This mix informs and powers our programme and organisational culture, making us a singular, compelling and inclusive place to visit and work.
The Trust reserves the right to close a job before its application deadline. Our Commitment to Anti-Racism, Diversity and Inclusion:
Somerset House is open to all and we value the unique skills of everyone. Somerset House Trust is an equal opportunities employer and is committed to championing equality, diversity and inclusion in our workplace, so if you’re a suitably qualified applicant, we encourage your application whatever your age, disability, gender, gender identity, race, religion or belief, sexual orientation or socio-economic background. Somerset House is actively anti-racist, you can read about our Anti-Racism Pledge and the action we’re taking here . We are working hard to ensure our people, our onsite community and our sector reflect, represent and include all of society. With some recruitment stages, where candidates are equally qualified, we will seek to prioritise diversity to help us to increase representation across the creative economy and the Trust.We anonymise all job applications to help avoid discrimination in the initial screening stage of our recruitment process and reinforces our commitment to focus on skills and qualifications of all applications from the start. Please get in touch if you have any questions or require any adjustments to be made during the recruitment process.
BAE Systems Digital Intelligence
Gloucester, Gloucestershire
The Cross-Domain product development and solutions team is a close knit engineering team within BAE Systems - Digital Intelligence operating in a dynamic market. The team is responsible for the development of world-leading network security and communication appliances that operate at multi-gigabit speeds, combining software and custom hardware. Cross-Domain customers include a variety of government departments, telecommunications and critical national infrastructure companies. What you will be doing for us: The Technical Lead role encompasses the full software development lifecycle, from requirements capture, analysis, design, and delivery. The successful candidate will have a development background, have managed teams, be able to take responsibility for a solution, and drive the technical outcomes to meet the customer's mission needs. This role is predominately C++/Linux focused, but a range of other languages are used where appropriate. We use Open Source where possible, 3rd Party where valuable, and custom where necessary. What background are we looking for: Provide a focus for technical decision making, and an identifiable leader for the team and wider product area Bring a range of software development and delivery experience Understand what "good" looks like in terms of building and managing a team Can engage with and mentor their developers Is able to work with project and engineering managers to support internal business processes Can modify their approach, and those of their team, to meet the dynamics of a project (eg Agile, Iterative, Waterfall) Deep understanding of C++, Linux, multi-threading, and network technologies Experience in estimation, scheduling, and task breakdown (ideally in Jira or similar) Understand technical risk and how to make effective decisions Essential skills and knowledge Strong C++ and Java Experience of modern libraries including STL, Apache libraries (NiFi etc) Good grasp of networking fundamentals Ability and desire to learn new programming languages and technologies quickly Proven problem-solving and fault-finding skills Evidence of innovation and initiative Linux development experience Windows development experience Experience of scripting languages Essential competencies and experience Excellent interpersonal skills Attention to detail and accuracy Desirable competencies and experience Scripting languages e.g. Ruby, Python, Bash Docker Knowledge of distributed version control systems Experience with automated build and continuous integration suites Understanding of low-level computing concepts Defect Tracking software (JIRA preferred) Experience planning, estimating and designing system components Customer facing skills VoIP/VTC standards Life at BAE Systems Digital Intelligence We are embracing Hybrid Working. This means you and your colleagues may be working in different locations, such as from home, another BAE Systems office or client site, some or all of the time, and work might be going on at different times of the day. By embracing technology, we can interact, collaborate and create together, even when we're working remotely from one another. Hybrid Working allows for increased flexibility in when and where we work, helping us to balance our work and personal life more effectively, and enhance wellbeing. Diversity and inclusion are integral to the success of BAE Systems Digital Intelligence. We are proud to have an organisational culture where employees with varying perspectives, skills, life experiences and backgrounds - the best and brightest minds - can work together to achieve excellence and realise individual and organisational potential. About BAE Systems Digital Intelligence We use our intelligence-led insights to help defend Governments, Nations and Societies from cyber-attacks and financial crime. Our customers depend on our evolving capabilities to help them safely grow their organisations. Our unprecedented access to threat intelligence, world-leading analysts and market-leading technology means we can help them to adapt, evolve and stay ahead of the criminals.
23/09/2022
Full time
The Cross-Domain product development and solutions team is a close knit engineering team within BAE Systems - Digital Intelligence operating in a dynamic market. The team is responsible for the development of world-leading network security and communication appliances that operate at multi-gigabit speeds, combining software and custom hardware. Cross-Domain customers include a variety of government departments, telecommunications and critical national infrastructure companies. What you will be doing for us: The Technical Lead role encompasses the full software development lifecycle, from requirements capture, analysis, design, and delivery. The successful candidate will have a development background, have managed teams, be able to take responsibility for a solution, and drive the technical outcomes to meet the customer's mission needs. This role is predominately C++/Linux focused, but a range of other languages are used where appropriate. We use Open Source where possible, 3rd Party where valuable, and custom where necessary. What background are we looking for: Provide a focus for technical decision making, and an identifiable leader for the team and wider product area Bring a range of software development and delivery experience Understand what "good" looks like in terms of building and managing a team Can engage with and mentor their developers Is able to work with project and engineering managers to support internal business processes Can modify their approach, and those of their team, to meet the dynamics of a project (eg Agile, Iterative, Waterfall) Deep understanding of C++, Linux, multi-threading, and network technologies Experience in estimation, scheduling, and task breakdown (ideally in Jira or similar) Understand technical risk and how to make effective decisions Essential skills and knowledge Strong C++ and Java Experience of modern libraries including STL, Apache libraries (NiFi etc) Good grasp of networking fundamentals Ability and desire to learn new programming languages and technologies quickly Proven problem-solving and fault-finding skills Evidence of innovation and initiative Linux development experience Windows development experience Experience of scripting languages Essential competencies and experience Excellent interpersonal skills Attention to detail and accuracy Desirable competencies and experience Scripting languages e.g. Ruby, Python, Bash Docker Knowledge of distributed version control systems Experience with automated build and continuous integration suites Understanding of low-level computing concepts Defect Tracking software (JIRA preferred) Experience planning, estimating and designing system components Customer facing skills VoIP/VTC standards Life at BAE Systems Digital Intelligence We are embracing Hybrid Working. This means you and your colleagues may be working in different locations, such as from home, another BAE Systems office or client site, some or all of the time, and work might be going on at different times of the day. By embracing technology, we can interact, collaborate and create together, even when we're working remotely from one another. Hybrid Working allows for increased flexibility in when and where we work, helping us to balance our work and personal life more effectively, and enhance wellbeing. Diversity and inclusion are integral to the success of BAE Systems Digital Intelligence. We are proud to have an organisational culture where employees with varying perspectives, skills, life experiences and backgrounds - the best and brightest minds - can work together to achieve excellence and realise individual and organisational potential. About BAE Systems Digital Intelligence We use our intelligence-led insights to help defend Governments, Nations and Societies from cyber-attacks and financial crime. Our customers depend on our evolving capabilities to help them safely grow their organisations. Our unprecedented access to threat intelligence, world-leading analysts and market-leading technology means we can help them to adapt, evolve and stay ahead of the criminals.