Schools IT Engineer Hillingdon / Beaconsfield (4 Days School Based / 1 Day Office Based) Up to 40,000 + Benefits We're working with a growing technology solutions provider delivering managed IT services, cloud, infrastructure, networking, and professional services to schools across the UK. With a strong reputation for customer service and technical expertise, the business acts as a trusted technology partner to a number of Primary and Secondary Schools, supporting both teaching and administrative staff with their day-to-day IT requirements and long-term technology strategies. This is a fantastic opportunity for an experienced IT Engineer who enjoys building relationships with users and becoming a valued part of the school environment. You'll be responsible for providing onsite technical support, managing escalations, supporting projects, and ensuring schools receive a high level of service across their IT infrastructure. Why apply: School-focused role: Become a trusted IT resource supporting Primary and Secondary Schools Varied technical exposure: Work across Microsoft 365, Windows Server, networking, cloud, and end-user technologies Project involvement: Support upgrades, deployments, migrations, and infrastructure improvements Autonomy & ownership: Take responsibility for customer environments and build long-term relationships with key stakeholders Career development: Ongoing training, certifications, and progression opportunities within a growing technology business Established MSP: Join a supportive team with strong technical resources and long-standing education sector relationships What we're looking for: Education sector experience: Previous experience supporting Primary and/or Secondary Schools, either directly within a school environment or through an MSP, IT services provider, or similar organisation supporting education customers Microsoft expertise: Strong knowledge of Microsoft 365, Windows Desktop Operating Systems, Microsoft Office, and Windows Server Networking knowledge: Understanding of WAN, LAN, and WLAN technologies Cloud & infrastructure experience: Comfortable supporting modern workplace, cloud, and infrastructure technologies Communication skills: Excellent communicator, able to build strong relationships with teaching staff, school leadership teams, and end users If you're an experienced IT Engineer with a background supporting schools and enjoy combining technical expertise with customer engagement, this role offers excellent variety, autonomy, and the opportunity to become a trusted technology partner within the education sector.
10/07/2026
Full time
Schools IT Engineer Hillingdon / Beaconsfield (4 Days School Based / 1 Day Office Based) Up to 40,000 + Benefits We're working with a growing technology solutions provider delivering managed IT services, cloud, infrastructure, networking, and professional services to schools across the UK. With a strong reputation for customer service and technical expertise, the business acts as a trusted technology partner to a number of Primary and Secondary Schools, supporting both teaching and administrative staff with their day-to-day IT requirements and long-term technology strategies. This is a fantastic opportunity for an experienced IT Engineer who enjoys building relationships with users and becoming a valued part of the school environment. You'll be responsible for providing onsite technical support, managing escalations, supporting projects, and ensuring schools receive a high level of service across their IT infrastructure. Why apply: School-focused role: Become a trusted IT resource supporting Primary and Secondary Schools Varied technical exposure: Work across Microsoft 365, Windows Server, networking, cloud, and end-user technologies Project involvement: Support upgrades, deployments, migrations, and infrastructure improvements Autonomy & ownership: Take responsibility for customer environments and build long-term relationships with key stakeholders Career development: Ongoing training, certifications, and progression opportunities within a growing technology business Established MSP: Join a supportive team with strong technical resources and long-standing education sector relationships What we're looking for: Education sector experience: Previous experience supporting Primary and/or Secondary Schools, either directly within a school environment or through an MSP, IT services provider, or similar organisation supporting education customers Microsoft expertise: Strong knowledge of Microsoft 365, Windows Desktop Operating Systems, Microsoft Office, and Windows Server Networking knowledge: Understanding of WAN, LAN, and WLAN technologies Cloud & infrastructure experience: Comfortable supporting modern workplace, cloud, and infrastructure technologies Communication skills: Excellent communicator, able to build strong relationships with teaching staff, school leadership teams, and end users If you're an experienced IT Engineer with a background supporting schools and enjoy combining technical expertise with customer engagement, this role offers excellent variety, autonomy, and the opportunity to become a trusted technology partner within the education sector.
Are you an experienced IT Operations Engineer who enjoys solving complex technical challenges, improving services, and helping shape the future of enterprise IT? AtBidwells, we're looking for a proactive and forward-thinking Operations Engineer to join our growing IT team. This is an exciting opportunity to play a key role in maintaining and evolving a modern, secure, and resilient technology environment while supporting a business at the forefront of some of the UK's most innovative sectors. As an Operations Engineer, you'll be responsible for supporting and enhancing our IT infrastructure and core business systems, ensuring they remain secure, reliable, and fit for the future. You'll work across a varied technology estate, contributing to infrastructure improvements, systems administration, cyber security, and service optimisation, while supporting both day-to-day operations and exciting project delivery. This is a role for someone who enjoys taking ownership, driving continuous improvement, and working collaboratively with colleagues and technology partners. You'll help strengthen our security-first culture through vulnerability management and cyber security initiatives, contribute to technical documentation and knowledge sharing, and support the ongoing development of the wider IT team. Whether you're delivering service improvements, implementing new technologies, resolving complex technical issues, or helping shape the future of our IT Operations function, you'll have the opportunity to make a genuine impact in a collaborative, supportive, and forward-looking environment. Bidwells is a leading real estate adviser at the forefront of the UK's most innovative sectors, including science and technology, sustainability, and modern living. Our team of more than 600 experts manages over £5.2 billion in property assets and provides advice across more than 4 million acres of the UK's countryside and coastline. We are recognised leaders in forestry, natural capital, and sustainable investment. We're on a prop tech journey at the moment and we're looking for exception IT specialists to join us! What you'll be doing Take ownership of one or more core business systems, acting as a technical lead and supporting colleagues through knowledge sharing and documentation. Support, maintain and continuously improve our IT infrastructure and systems across all locations, including Active Directory, Microsoft 365, Exchange, Intune, HubSpot, MRI Suite and Citrix. Deliver infrastructure upgrades, system administration, patch management and new technology implementations, ensuring compliance with Cyber Essentials Plus, ISO 27001 and internal standards. Work closely with our Managed Service Provider to maintain a secure, reliable and high-performing IT environment. Provide 2nd/3rd line technical support, managing incidents, changes and problems while carrying out root cause analysis to prevent recurring issues. Monitor and respond to cyber security incidents, manage vulnerabilities and contribute to maintaining a secure-by-design environment. Support IT projects and service improvement initiatives that enhance the user experience and operational efficiency. Act as an escalation point for complex technical issues, delivering excellent customer service and clear communication. Help maintain IT policies, technical documentation and operational procedures while promoting a culture of continuous improvement and security awareness. About You Solid problem solving skills, with proficient attention to detail An in depth experience of supporting the Windows desktop environment and Office 365 suite Confident in fault diagnosis across technologies & platforms and experience of rectifying faults within established SLAs Experience operating in a change managed environment Ability to competently act as the technical point contact of escalation for incidents. Experience of creating technical documentation Ability to communicate with the wider team and business to ensure all relevant parties are informed about key updates Experiencesupporting, implementing, and maintaining Business Applications Abletomanagetheirtimeeffectively Windows Server 2016 through to 2022, and experience of Intune, Active directory, SQL, SharePoint, Power Platform, Entra ID, Azure Cloud Services, HubSpot or MRI would be desirable. Why Bidwells? We're a different kind of business. Whilst we're a major player in the property sector, Bidwells remains a privately owned, independent Partnership, with an inclusive, entrepreneurial culture. We give our people autonomy and take the time to listen. As a certified B Corporation (B-Corp), we are dedicated to using our business as a force for good, driving innovation and creating long-term value for our clients, communities and the environment. What's in it for you Competitive Salary: We recognise and reward talent with generous salary and group bonus scheme. As a Real Living Wage employer, we're committed to fair pay that reflects the true cost of living. Comprehensive Benefits: including up to 8% matched pension, 28 days holiday (+ bank holidays) as a minimum, along with your birthday off work, a wellness day, paid sabbaticals, private medical cover, medicash plan, lifestyle discounts and perks, and more. Professional Development: Continuous learning, study support and promotion opportunities. Innovative Culture: Be part of a forward-thinking team at the forefront of industry trends. Family Friendly: We offer enhanced family leave policies to support individuals close to you. Work Life Balance: We value your well-being and offer agile working to support it. Bidwells is dedicated to fostering a truly inclusive culture of belonging, where everyone can thrive and succeed as their true and authentic selves at every level. We are committed to equal employment opportunity and positively encourage applications from all suitably qualified and eligible candidates regardless of race, sex, gender, gender identity or expression, disability, age, sexual orientation, transgender status, religion or belief. Flexible working requests are considered from day one. Recruitment agencies: Bidwells only pay agency fees where we have a signed agreement in place and that agency has been contacted and directed by a member of our Talent Acquisition Team to work on a specific vacancy. We do not pay agency fees when speculative and unsolicited CVs are submitted to Bidwells or any of our employees other than via our Applicant Tracking System and through our recruitment process. If this is not adhered to, agency fees will not be paid. Submission of any unsolicited CVs or proposals to Bidwells will be deemed evidence of full and unlimited acceptance of this approach.
10/07/2026
Full time
Are you an experienced IT Operations Engineer who enjoys solving complex technical challenges, improving services, and helping shape the future of enterprise IT? AtBidwells, we're looking for a proactive and forward-thinking Operations Engineer to join our growing IT team. This is an exciting opportunity to play a key role in maintaining and evolving a modern, secure, and resilient technology environment while supporting a business at the forefront of some of the UK's most innovative sectors. As an Operations Engineer, you'll be responsible for supporting and enhancing our IT infrastructure and core business systems, ensuring they remain secure, reliable, and fit for the future. You'll work across a varied technology estate, contributing to infrastructure improvements, systems administration, cyber security, and service optimisation, while supporting both day-to-day operations and exciting project delivery. This is a role for someone who enjoys taking ownership, driving continuous improvement, and working collaboratively with colleagues and technology partners. You'll help strengthen our security-first culture through vulnerability management and cyber security initiatives, contribute to technical documentation and knowledge sharing, and support the ongoing development of the wider IT team. Whether you're delivering service improvements, implementing new technologies, resolving complex technical issues, or helping shape the future of our IT Operations function, you'll have the opportunity to make a genuine impact in a collaborative, supportive, and forward-looking environment. Bidwells is a leading real estate adviser at the forefront of the UK's most innovative sectors, including science and technology, sustainability, and modern living. Our team of more than 600 experts manages over £5.2 billion in property assets and provides advice across more than 4 million acres of the UK's countryside and coastline. We are recognised leaders in forestry, natural capital, and sustainable investment. We're on a prop tech journey at the moment and we're looking for exception IT specialists to join us! What you'll be doing Take ownership of one or more core business systems, acting as a technical lead and supporting colleagues through knowledge sharing and documentation. Support, maintain and continuously improve our IT infrastructure and systems across all locations, including Active Directory, Microsoft 365, Exchange, Intune, HubSpot, MRI Suite and Citrix. Deliver infrastructure upgrades, system administration, patch management and new technology implementations, ensuring compliance with Cyber Essentials Plus, ISO 27001 and internal standards. Work closely with our Managed Service Provider to maintain a secure, reliable and high-performing IT environment. Provide 2nd/3rd line technical support, managing incidents, changes and problems while carrying out root cause analysis to prevent recurring issues. Monitor and respond to cyber security incidents, manage vulnerabilities and contribute to maintaining a secure-by-design environment. Support IT projects and service improvement initiatives that enhance the user experience and operational efficiency. Act as an escalation point for complex technical issues, delivering excellent customer service and clear communication. Help maintain IT policies, technical documentation and operational procedures while promoting a culture of continuous improvement and security awareness. About You Solid problem solving skills, with proficient attention to detail An in depth experience of supporting the Windows desktop environment and Office 365 suite Confident in fault diagnosis across technologies & platforms and experience of rectifying faults within established SLAs Experience operating in a change managed environment Ability to competently act as the technical point contact of escalation for incidents. Experience of creating technical documentation Ability to communicate with the wider team and business to ensure all relevant parties are informed about key updates Experiencesupporting, implementing, and maintaining Business Applications Abletomanagetheirtimeeffectively Windows Server 2016 through to 2022, and experience of Intune, Active directory, SQL, SharePoint, Power Platform, Entra ID, Azure Cloud Services, HubSpot or MRI would be desirable. Why Bidwells? We're a different kind of business. Whilst we're a major player in the property sector, Bidwells remains a privately owned, independent Partnership, with an inclusive, entrepreneurial culture. We give our people autonomy and take the time to listen. As a certified B Corporation (B-Corp), we are dedicated to using our business as a force for good, driving innovation and creating long-term value for our clients, communities and the environment. What's in it for you Competitive Salary: We recognise and reward talent with generous salary and group bonus scheme. As a Real Living Wage employer, we're committed to fair pay that reflects the true cost of living. Comprehensive Benefits: including up to 8% matched pension, 28 days holiday (+ bank holidays) as a minimum, along with your birthday off work, a wellness day, paid sabbaticals, private medical cover, medicash plan, lifestyle discounts and perks, and more. Professional Development: Continuous learning, study support and promotion opportunities. Innovative Culture: Be part of a forward-thinking team at the forefront of industry trends. Family Friendly: We offer enhanced family leave policies to support individuals close to you. Work Life Balance: We value your well-being and offer agile working to support it. Bidwells is dedicated to fostering a truly inclusive culture of belonging, where everyone can thrive and succeed as their true and authentic selves at every level. We are committed to equal employment opportunity and positively encourage applications from all suitably qualified and eligible candidates regardless of race, sex, gender, gender identity or expression, disability, age, sexual orientation, transgender status, religion or belief. Flexible working requests are considered from day one. Recruitment agencies: Bidwells only pay agency fees where we have a signed agreement in place and that agency has been contacted and directed by a member of our Talent Acquisition Team to work on a specific vacancy. We do not pay agency fees when speculative and unsolicited CVs are submitted to Bidwells or any of our employees other than via our Applicant Tracking System and through our recruitment process. If this is not adhered to, agency fees will not be paid. Submission of any unsolicited CVs or proposals to Bidwells will be deemed evidence of full and unlimited acceptance of this approach.
We are seeking a Delivery Manager (early-career) to bring structure and accountability to how the Technology & Digital Services (TDS) team delivers software, infrastructure, and vendor-led projects. This is a cross-functional role that sits at the heart of TDS delivery, coordinating across internal engineering squads, Product Managers, architects, and third-party vendors to help ensure that projects are delivered on time, to standard, and without disruption to the business. You will work closely with the Release Manager, supporting day-to-day release priorities and pipeline standards, and helping to coordinate delivery activities across both teams. You are not expected to manage squads directly, that is shared with the Scrum Master and Product Managers, but you will be the person who helps ensure everyone is aligned, dependencies are managed, and nothing falls through the cracks. This is a role for someone who thrives in complexity, can support internal teams and external vendors to stay on track (even without direct authority), and can translate technical delivery status into clear communication for project stakeholders. KEY RESPONSIBILITIES Delivery Coordination & Project Management Plan, coordinate, and track delivery across concurrent Digital Transformation workstreams and BAU changes, maintaining a clear and consolidated view of progress, risks, and dependencies at all times. Work closely with Technical Leads, Architects, and Product Managers to ensure delivery is on track, proactively surfacing blockers and facilitating their resolution without taking over squad-level ownership. Help define and communicate what teams need to deliver in order for work to be considered ready to enter the CI/CD pipeline, working in alignment with the Definition of Ready and Definition of Done standards maintained by Product Management. Support Product Managers in managing coordination overhead across workstreams, acting as a force multiplier for delivery capacity within TDS. Collaborate with the data capability and Platform Owner to ensure data-related delivery workstreams are appropriately integrated into the broader delivery schedule. Maintain accurate delivery documentation, including project plans, RAID logs, and status reports, ensuring stakeholders always have a clear and honest picture of delivery health. Vendor & Third-Party Delivery Management Ensure that third-party vendors adhere to TDS release processes, quality gates, and delivery standards, monitoring compliance and escalating issues within the delivery lifecycle. Coordinate vendor delivery activities within the broader delivery schedule, managing dependencies between internal and external workstreams to avoid conflict or disruption. Monitor vendor delivery performance and raise concerns early to the relevant Product Manager and the Engineering Lead, providing clear evidence and suggested actions. Apply structured project and delivery management approaches (e.g. stage gate processes) where vendors operate outside of an agile framework, ensuring appropriate governance and delivery controls are in place. Release Oversight & Pipeline Standards Provide day-to-day support to the India-based Release Manager on release priorities, pipeline standards, and process compliance, working closely with key delivery and technical leads across both roles. Support release readiness and go/no-go activities by gathering inputs and ensuring criteria are tracked, in partnership with Head of Design & Engineering and relevant Technical Leads, ensuring that all delivery and quality criteria are met before any release proceeds to production. Support the ongoing improvement of the CI/CD pipeline and release ways of working, identifying gaps and proposing practical process updates as the capability matures. Ensure that release processes and standards are understood and consistently followed by all internal teams and vendors. Coordinate incident resolution when release-related or production issues arise, acting as the central point of contact across engineering teams, vendors, and architects to drive swift diagnosis and remediation. Ensure all incidents are properly documented and reviewed as part of a continuous improvement process, feeding lessons learned back into delivery and release standards. Architecture & Technical Governance Build sufficient understanding of the organisation's architecture, including products, software, data, cloud, and security, to coordinate delivery effectively across technical disciplines. Work closely with the architect community (system, data, cloud, enterprise, and security architects) to help ensure that delivery decisions respect architectural standards and constraints. Escalate technical risks or architectural concerns identified during delivery to the appropriate architect or the Engineering Lead. Stakeholder Communication & Reporting Provide regular, consolidated delivery and release status updates to the Head of Design & Engineering and wider TDS leadership. Support and facilitate cross-team delivery forums and release planning sessions, ensuring the right people are in the room and that decisions are made efficiently. Contribute to CAB meetings, providing accurate and timely information on upcoming releases to support informed change advisory decisions. SKILLS & COMPETENCIES Strong delivery management skills, with the ability to coordinate complex, multi-team environments involving internal squads and external vendors. Comfortable engaging with architects and engineers on software, infrastructure, and cloud topics, with the ability to understand delivery impacts and ask the right questions without needing to be a practitioner. Good understanding of agile delivery practices, with experience working alongside Scrum Masters and Product Managers in a cross-functional squad model, including sprint-based release cycles and continuous delivery practices. Working understanding of structured project management methodologies, particularly in the context of stage gate processes and vendor delivery governance. Strong influencing skills, able to encourage internal teams and vendors to work to agreed standards without direct line management authority. Highly organised, with strong planning, prioritisation, and risk management skills across concurrent workstreams. Clear and confident communicator, able to translate technical delivery status into plain language for non-technical stakeholders. Resilient and pragmatic, comfortable operating in a maturing delivery environment and driving improvement incrementally. Delivery focus with strong critical thinking and problem-solving skills. Passion for sustainability and the mission to lead the transition to clean energy. Commitment to NextEnergy Group's values: be a leader, build trust, be responsible, be innovative, and 'bring your alpha'. EXPERIENCE & QUALIFICATIONS Minimum of 3 years of experience in a delivery management or technical project management role within a software or technology delivery environment. Proven track record of coordinating delivery across internal engineering teams and third-party vendors simultaneously. Experience working in an agile delivery environment, with a strong understanding of how delivery management integrates with squad-based ways of working, including sprint-based release cycles, continuous delivery practices, and supporting release planning across one or more agile teams. Working understanding of software architecture, cloud infrastructure, and data platform concepts, sufficient to coordinate effectively across technical disciplines. Familiarity with structured project management methodologies (e.g. PMP, PRINCE2, or equivalent), particularly in the context of stage gate processes and managing vendors operating outside of an agile framework. Experience working with Azure DevOps or equivalent tools for project tracking and delivery coordination. Familiarity with Change Advisory Board (CAB) processes and how delivery and release management feeds into change governance. Experience managing or providing direction to geographically distributed teams is highly desirable. Experience working in a regulated industry (e.g. energy, finance, utilities, or similar) is desirable. The right to work in the UK WHAT WE OFFER A busy role in a supportive team, with plenty of opportunities to learn International scope - we operate in over 8 countries Hybrid working - we will need you in the central London (Mayfair) office at least twice a week, but you will normally be able to work remotely for the remainder of the week 30 days' holiday per year (3 of which are taken during the festive shutdown in December) BUPA Healthcare for you and qualifying dependents Cycle to work and electric vehicle leasing schemes Annual discretionary bonus. HOW TO APPLY If you are interested in this opportunity, please follow the link to apply or send your application . If you have been shortlisted for the next stage, we will be in contact within 14 days. By selecting "Apply" or sending us your CV, you indicate you have read and acknowledged NextEnergy Group's Candidate Privacy Notice. DIVERSITY AND INCLUSION Our approach to diversity and inclusion is a natural extension of our values. Our entrepreneurial culture inspires us to try new things . click apply for full job details
10/07/2026
Full time
We are seeking a Delivery Manager (early-career) to bring structure and accountability to how the Technology & Digital Services (TDS) team delivers software, infrastructure, and vendor-led projects. This is a cross-functional role that sits at the heart of TDS delivery, coordinating across internal engineering squads, Product Managers, architects, and third-party vendors to help ensure that projects are delivered on time, to standard, and without disruption to the business. You will work closely with the Release Manager, supporting day-to-day release priorities and pipeline standards, and helping to coordinate delivery activities across both teams. You are not expected to manage squads directly, that is shared with the Scrum Master and Product Managers, but you will be the person who helps ensure everyone is aligned, dependencies are managed, and nothing falls through the cracks. This is a role for someone who thrives in complexity, can support internal teams and external vendors to stay on track (even without direct authority), and can translate technical delivery status into clear communication for project stakeholders. KEY RESPONSIBILITIES Delivery Coordination & Project Management Plan, coordinate, and track delivery across concurrent Digital Transformation workstreams and BAU changes, maintaining a clear and consolidated view of progress, risks, and dependencies at all times. Work closely with Technical Leads, Architects, and Product Managers to ensure delivery is on track, proactively surfacing blockers and facilitating their resolution without taking over squad-level ownership. Help define and communicate what teams need to deliver in order for work to be considered ready to enter the CI/CD pipeline, working in alignment with the Definition of Ready and Definition of Done standards maintained by Product Management. Support Product Managers in managing coordination overhead across workstreams, acting as a force multiplier for delivery capacity within TDS. Collaborate with the data capability and Platform Owner to ensure data-related delivery workstreams are appropriately integrated into the broader delivery schedule. Maintain accurate delivery documentation, including project plans, RAID logs, and status reports, ensuring stakeholders always have a clear and honest picture of delivery health. Vendor & Third-Party Delivery Management Ensure that third-party vendors adhere to TDS release processes, quality gates, and delivery standards, monitoring compliance and escalating issues within the delivery lifecycle. Coordinate vendor delivery activities within the broader delivery schedule, managing dependencies between internal and external workstreams to avoid conflict or disruption. Monitor vendor delivery performance and raise concerns early to the relevant Product Manager and the Engineering Lead, providing clear evidence and suggested actions. Apply structured project and delivery management approaches (e.g. stage gate processes) where vendors operate outside of an agile framework, ensuring appropriate governance and delivery controls are in place. Release Oversight & Pipeline Standards Provide day-to-day support to the India-based Release Manager on release priorities, pipeline standards, and process compliance, working closely with key delivery and technical leads across both roles. Support release readiness and go/no-go activities by gathering inputs and ensuring criteria are tracked, in partnership with Head of Design & Engineering and relevant Technical Leads, ensuring that all delivery and quality criteria are met before any release proceeds to production. Support the ongoing improvement of the CI/CD pipeline and release ways of working, identifying gaps and proposing practical process updates as the capability matures. Ensure that release processes and standards are understood and consistently followed by all internal teams and vendors. Coordinate incident resolution when release-related or production issues arise, acting as the central point of contact across engineering teams, vendors, and architects to drive swift diagnosis and remediation. Ensure all incidents are properly documented and reviewed as part of a continuous improvement process, feeding lessons learned back into delivery and release standards. Architecture & Technical Governance Build sufficient understanding of the organisation's architecture, including products, software, data, cloud, and security, to coordinate delivery effectively across technical disciplines. Work closely with the architect community (system, data, cloud, enterprise, and security architects) to help ensure that delivery decisions respect architectural standards and constraints. Escalate technical risks or architectural concerns identified during delivery to the appropriate architect or the Engineering Lead. Stakeholder Communication & Reporting Provide regular, consolidated delivery and release status updates to the Head of Design & Engineering and wider TDS leadership. Support and facilitate cross-team delivery forums and release planning sessions, ensuring the right people are in the room and that decisions are made efficiently. Contribute to CAB meetings, providing accurate and timely information on upcoming releases to support informed change advisory decisions. SKILLS & COMPETENCIES Strong delivery management skills, with the ability to coordinate complex, multi-team environments involving internal squads and external vendors. Comfortable engaging with architects and engineers on software, infrastructure, and cloud topics, with the ability to understand delivery impacts and ask the right questions without needing to be a practitioner. Good understanding of agile delivery practices, with experience working alongside Scrum Masters and Product Managers in a cross-functional squad model, including sprint-based release cycles and continuous delivery practices. Working understanding of structured project management methodologies, particularly in the context of stage gate processes and vendor delivery governance. Strong influencing skills, able to encourage internal teams and vendors to work to agreed standards without direct line management authority. Highly organised, with strong planning, prioritisation, and risk management skills across concurrent workstreams. Clear and confident communicator, able to translate technical delivery status into plain language for non-technical stakeholders. Resilient and pragmatic, comfortable operating in a maturing delivery environment and driving improvement incrementally. Delivery focus with strong critical thinking and problem-solving skills. Passion for sustainability and the mission to lead the transition to clean energy. Commitment to NextEnergy Group's values: be a leader, build trust, be responsible, be innovative, and 'bring your alpha'. EXPERIENCE & QUALIFICATIONS Minimum of 3 years of experience in a delivery management or technical project management role within a software or technology delivery environment. Proven track record of coordinating delivery across internal engineering teams and third-party vendors simultaneously. Experience working in an agile delivery environment, with a strong understanding of how delivery management integrates with squad-based ways of working, including sprint-based release cycles, continuous delivery practices, and supporting release planning across one or more agile teams. Working understanding of software architecture, cloud infrastructure, and data platform concepts, sufficient to coordinate effectively across technical disciplines. Familiarity with structured project management methodologies (e.g. PMP, PRINCE2, or equivalent), particularly in the context of stage gate processes and managing vendors operating outside of an agile framework. Experience working with Azure DevOps or equivalent tools for project tracking and delivery coordination. Familiarity with Change Advisory Board (CAB) processes and how delivery and release management feeds into change governance. Experience managing or providing direction to geographically distributed teams is highly desirable. Experience working in a regulated industry (e.g. energy, finance, utilities, or similar) is desirable. The right to work in the UK WHAT WE OFFER A busy role in a supportive team, with plenty of opportunities to learn International scope - we operate in over 8 countries Hybrid working - we will need you in the central London (Mayfair) office at least twice a week, but you will normally be able to work remotely for the remainder of the week 30 days' holiday per year (3 of which are taken during the festive shutdown in December) BUPA Healthcare for you and qualifying dependents Cycle to work and electric vehicle leasing schemes Annual discretionary bonus. HOW TO APPLY If you are interested in this opportunity, please follow the link to apply or send your application . If you have been shortlisted for the next stage, we will be in contact within 14 days. By selecting "Apply" or sending us your CV, you indicate you have read and acknowledged NextEnergy Group's Candidate Privacy Notice. DIVERSITY AND INCLUSION Our approach to diversity and inclusion is a natural extension of our values. Our entrepreneurial culture inspires us to try new things . click apply for full job details
The Cloud & Infrastructure Engineers are responsible for ensuring the reliable delivery, operation, maintenance, and continuous improvement of global cloud and infrastructure services within Burberry's Enterprise IT organisation. The role focuses on translating architectural designs and business requirements into stable, secure, and scalable operational services, while driving service excellence, automation, resilience, and operational efficiency. Working closely with architects, security operations, managed service partners and business stakeholders, the role ensures infrastructure platforms are effectively deployed, supported, monitored, and optimised to meet organisational needs and service commitments. Responsibilities Support the delivery of IT projects by providing cloud and infrastructure expertise across on premises and cloud environments. Collaborate with Architecture teams to develop and implement cloud and infrastructure strategies. Resolve cloud and infrastructure incidents, service requests and technical issues in line with SLAs. Provide SME support during major incidents, driving rapid resolution and continuous improvement. Partner with Managed Service Providers and internal teams to manage operational risk and ensure service quality. Lead change management activities, including testing, peer reviews and documentation to minimise risk. Ensure compliance with security standards, vulnerability management and disaster recovery requirements. Coordinate BAU infrastructure activities, including upgrades, patching, certificate renewals and lifecycle management. Drive cloud cost optimisation, automation, Infrastructure as Code (IaC) and continuous service improvement initiatives. Maintain technical documentation, support governance activities, and provide out of hours support for critical incidents and changes when required. Personal Profile 5+ years' experience delivering and supporting hybrid cloud and on premises infrastructure in enterprise environments. Strong expertise in Microsoft Azure and AWS, including secure, scalable IaaS and PaaS solutions. Hands on experience managing VMware environments and Hyper Converged Infrastructure (e.g. HPE SimpliVity). Proven experience designing and managing high availability, disaster recovery and backup solutions. Strong knowledge of network infrastructure, including routing, firewalls, VPNs, SD WAN and load balancing. Experience implementing infrastructure security best practices, including CIS compliance, vulnerability management and identity controls. Skilled in supporting major incidents, Infrastructure as Code (Terraform, ARM, CloudFormation) and cross functional collaboration. Knowledge of Windows and Linux operating systems, with experience supporting container platforms such as Kubernetes. England, United Kingdom of Great Britain and Northern Ireland
10/07/2026
Full time
The Cloud & Infrastructure Engineers are responsible for ensuring the reliable delivery, operation, maintenance, and continuous improvement of global cloud and infrastructure services within Burberry's Enterprise IT organisation. The role focuses on translating architectural designs and business requirements into stable, secure, and scalable operational services, while driving service excellence, automation, resilience, and operational efficiency. Working closely with architects, security operations, managed service partners and business stakeholders, the role ensures infrastructure platforms are effectively deployed, supported, monitored, and optimised to meet organisational needs and service commitments. Responsibilities Support the delivery of IT projects by providing cloud and infrastructure expertise across on premises and cloud environments. Collaborate with Architecture teams to develop and implement cloud and infrastructure strategies. Resolve cloud and infrastructure incidents, service requests and technical issues in line with SLAs. Provide SME support during major incidents, driving rapid resolution and continuous improvement. Partner with Managed Service Providers and internal teams to manage operational risk and ensure service quality. Lead change management activities, including testing, peer reviews and documentation to minimise risk. Ensure compliance with security standards, vulnerability management and disaster recovery requirements. Coordinate BAU infrastructure activities, including upgrades, patching, certificate renewals and lifecycle management. Drive cloud cost optimisation, automation, Infrastructure as Code (IaC) and continuous service improvement initiatives. Maintain technical documentation, support governance activities, and provide out of hours support for critical incidents and changes when required. Personal Profile 5+ years' experience delivering and supporting hybrid cloud and on premises infrastructure in enterprise environments. Strong expertise in Microsoft Azure and AWS, including secure, scalable IaaS and PaaS solutions. Hands on experience managing VMware environments and Hyper Converged Infrastructure (e.g. HPE SimpliVity). Proven experience designing and managing high availability, disaster recovery and backup solutions. Strong knowledge of network infrastructure, including routing, firewalls, VPNs, SD WAN and load balancing. Experience implementing infrastructure security best practices, including CIS compliance, vulnerability management and identity controls. Skilled in supporting major incidents, Infrastructure as Code (Terraform, ARM, CloudFormation) and cross functional collaboration. Knowledge of Windows and Linux operating systems, with experience supporting container platforms such as Kubernetes. England, United Kingdom of Great Britain and Northern Ireland
Job Title: 3rd Line Solutions Engineer Location: Preston, UK (2 days a week WFH) Employment Type: Full Time About the Company Our client is a growing MSP based in Preston, providing managed IT, cloud, and security services to a wide range of clients. They are recognised for technical expertise, excellent client service, and a collaborative team culture. 40 hour working week, 1 hour lunch break 1 week per month on call (paid on call allowance) Role Overview We are seeking an experienced 3rd Line Solutions Engineer to provide senior-level technical support to the Infrastructure & Projects team. This role is hands-on, providing advanced troubleshooting and support for Microsoft 365, Azure, virtualization, Windows Server, networking, and Intune environments. You will ensure the smooth running of client infrastructure while supporting the team in day-to-day operational tasks. Key Responsibilities Provide 3rd line support for escalated issues from the Infrastructure & Projects team. Troubleshoot and maintain Azure Virtual Desktop (AVD), Microsoft 365 / Office 365, and Intune environments. Support virtualisation platforms (VMware or Hyper-V) and Windows Server infrastructure. Assist with networking issues including TCP/IP, DHCP, DNS, routing, and firewall support. Collaborate with the team to ensure high availability and reliability of client systems. Document solutions and knowledge for the team to improve operational efficiency. Participate in day-to-day support tasks, including incident resolution, system health checks, and user support escalations. Essential Skills & Experience Proven experience in a 3rd line support role within an MSP environment. Strong knowledge of Azure, AVD, Intune, and Microsoft 365 / Office 365. Experience with virtualisation platforms such as VMware or Hyper-V. Hands-on experience with Windows Server environments (2012/2016/2019/2022). Good understanding of networking fundamentals (TCP/IP, DNS, DHCP, routing). Strong problem-solving skills and ability to handle escalated technical issues. Excellent communication skills for working with technical and non-technical colleagues. Desirable Skills Microsoft certifications (AZ-104, MS-100, MS-500) PowerShell scripting or automation experience Familiarity with backup, security, or monitoring tools Benefits Salary up to 40,000 with a yearly 10% company bonus Training and career development support, funded certifications Pension scheme Friendly and collaborative MSP environment with great progression opportunities Modern office with onsite gym, sauna, pool table, darts board and treadmills for desks (optional of course) Employee of the month award (Up to 300 in value) Employee of the Quarter award (Up to 1000 in value) Hybrid flexible working Set2Recruit are acting as an employment agency in relation to this vacancy
10/07/2026
Full time
Job Title: 3rd Line Solutions Engineer Location: Preston, UK (2 days a week WFH) Employment Type: Full Time About the Company Our client is a growing MSP based in Preston, providing managed IT, cloud, and security services to a wide range of clients. They are recognised for technical expertise, excellent client service, and a collaborative team culture. 40 hour working week, 1 hour lunch break 1 week per month on call (paid on call allowance) Role Overview We are seeking an experienced 3rd Line Solutions Engineer to provide senior-level technical support to the Infrastructure & Projects team. This role is hands-on, providing advanced troubleshooting and support for Microsoft 365, Azure, virtualization, Windows Server, networking, and Intune environments. You will ensure the smooth running of client infrastructure while supporting the team in day-to-day operational tasks. Key Responsibilities Provide 3rd line support for escalated issues from the Infrastructure & Projects team. Troubleshoot and maintain Azure Virtual Desktop (AVD), Microsoft 365 / Office 365, and Intune environments. Support virtualisation platforms (VMware or Hyper-V) and Windows Server infrastructure. Assist with networking issues including TCP/IP, DHCP, DNS, routing, and firewall support. Collaborate with the team to ensure high availability and reliability of client systems. Document solutions and knowledge for the team to improve operational efficiency. Participate in day-to-day support tasks, including incident resolution, system health checks, and user support escalations. Essential Skills & Experience Proven experience in a 3rd line support role within an MSP environment. Strong knowledge of Azure, AVD, Intune, and Microsoft 365 / Office 365. Experience with virtualisation platforms such as VMware or Hyper-V. Hands-on experience with Windows Server environments (2012/2016/2019/2022). Good understanding of networking fundamentals (TCP/IP, DNS, DHCP, routing). Strong problem-solving skills and ability to handle escalated technical issues. Excellent communication skills for working with technical and non-technical colleagues. Desirable Skills Microsoft certifications (AZ-104, MS-100, MS-500) PowerShell scripting or automation experience Familiarity with backup, security, or monitoring tools Benefits Salary up to 40,000 with a yearly 10% company bonus Training and career development support, funded certifications Pension scheme Friendly and collaborative MSP environment with great progression opportunities Modern office with onsite gym, sauna, pool table, darts board and treadmills for desks (optional of course) Employee of the month award (Up to 300 in value) Employee of the Quarter award (Up to 1000 in value) Hybrid flexible working Set2Recruit are acting as an employment agency in relation to this vacancy
Senior Technical Support Engineer (3rd Line) Location: Cheltenham (Hybrid Working) Salary: £38,000 - £42,000 Benefits: Hybrid working, company pension, company events, on-site parking, ongoing training and clear career progression Our client, a well-established IT services provider supporting SMEs across Gloucestershire and the UK, is looking to appoint an experienced Senior Technical Support Engineer to join their growing technical team. This is an excellent opportunity for an experienced 3rd Line Engineer who enjoys solving complex technical challenges and wants to take the next step in their career. You'll act as the senior escalation point for the Service Desk, working on high-level infrastructure issues while mentoring junior engineers and playing a key role in the continued development of the support function. For the right individual, this role offers a genuine pathway into Team Leadership and, ultimately, Service Desk Management as the business continues to grow. What you'll do Act as the senior technical escalation point for complex 3rd Line support tickets. Troubleshoot and resolve advanced issues across Microsoft server, desktop and cloud environments. Support and maintain Microsoft 365, Azure, Active Directory, networking and virtualisation technologies. Diagnose and resolve complex networking, firewall and connectivity issues. Lead technical investigations, root cause analysis and problem resolution. Mentor and support 1st and 2nd Line Engineers, providing technical guidance and knowledge sharing. Assist with infrastructure upgrades, migrations and customer projects. Maintain high-quality technical documentation and contribute to the internal knowledge base. Ensure support tickets are managed effectively, meeting service level agreements and delivering an exceptional customer experience. Identify opportunities for service improvement, automation and operational efficiency. You'll work closely with the wider technical team, customers and senior stakeholders to deliver reliable, secure and proactive IT services across a varied client base. What we're looking for Proven experience in a Senior Technical Support Engineer, 3rd Line Engineer or Senior Service Desk role. Strong experience supporting Microsoft Windows Server and Desktop environments. Excellent knowledge of Microsoft 365, Azure, Active Directory and Group Policy. Strong networking knowledge including DNS, DHCP, VPNs, switching and routing. Experience supporting firewalls and implementing cybersecurity best practices. Knowledge of Hyper-V and/or VMware virtualisation. Experience working within a Managed Service Provider (MSP) environment would be highly advantageous. Excellent troubleshooting skills with the ability to resolve complex technical issues independently. Strong communication skills with the confidence to mentor junior engineers and build trusted relationships with customers. The ideal candidate is a proactive technical professional who enjoys solving challenging problems, sharing knowledge and taking ownership of critical customer issues. You'll be looking for more than just another support role, you'll be seeking an opportunity to develop into a leadership position within a growing business. Why join? £38,000 - £42,000 salary. Hybrid working with a healthy work-life balance. A genuine career progression path into Team Leadership and future Service Desk Management . Work with a broad range of modern Microsoft Cloud and infrastructure technologies. Exposure to varied technical projects alongside complex 3rd Line support. Ongoing technical training and professional development. Supportive, collaborative team culture where your ideas are valued. Company pension, regular social events and on-site parking. Apply now to take the next step in your IT career and become a key technical leader within a growing and ambitious Managed Service Provider.
09/07/2026
Full time
Senior Technical Support Engineer (3rd Line) Location: Cheltenham (Hybrid Working) Salary: £38,000 - £42,000 Benefits: Hybrid working, company pension, company events, on-site parking, ongoing training and clear career progression Our client, a well-established IT services provider supporting SMEs across Gloucestershire and the UK, is looking to appoint an experienced Senior Technical Support Engineer to join their growing technical team. This is an excellent opportunity for an experienced 3rd Line Engineer who enjoys solving complex technical challenges and wants to take the next step in their career. You'll act as the senior escalation point for the Service Desk, working on high-level infrastructure issues while mentoring junior engineers and playing a key role in the continued development of the support function. For the right individual, this role offers a genuine pathway into Team Leadership and, ultimately, Service Desk Management as the business continues to grow. What you'll do Act as the senior technical escalation point for complex 3rd Line support tickets. Troubleshoot and resolve advanced issues across Microsoft server, desktop and cloud environments. Support and maintain Microsoft 365, Azure, Active Directory, networking and virtualisation technologies. Diagnose and resolve complex networking, firewall and connectivity issues. Lead technical investigations, root cause analysis and problem resolution. Mentor and support 1st and 2nd Line Engineers, providing technical guidance and knowledge sharing. Assist with infrastructure upgrades, migrations and customer projects. Maintain high-quality technical documentation and contribute to the internal knowledge base. Ensure support tickets are managed effectively, meeting service level agreements and delivering an exceptional customer experience. Identify opportunities for service improvement, automation and operational efficiency. You'll work closely with the wider technical team, customers and senior stakeholders to deliver reliable, secure and proactive IT services across a varied client base. What we're looking for Proven experience in a Senior Technical Support Engineer, 3rd Line Engineer or Senior Service Desk role. Strong experience supporting Microsoft Windows Server and Desktop environments. Excellent knowledge of Microsoft 365, Azure, Active Directory and Group Policy. Strong networking knowledge including DNS, DHCP, VPNs, switching and routing. Experience supporting firewalls and implementing cybersecurity best practices. Knowledge of Hyper-V and/or VMware virtualisation. Experience working within a Managed Service Provider (MSP) environment would be highly advantageous. Excellent troubleshooting skills with the ability to resolve complex technical issues independently. Strong communication skills with the confidence to mentor junior engineers and build trusted relationships with customers. The ideal candidate is a proactive technical professional who enjoys solving challenging problems, sharing knowledge and taking ownership of critical customer issues. You'll be looking for more than just another support role, you'll be seeking an opportunity to develop into a leadership position within a growing business. Why join? £38,000 - £42,000 salary. Hybrid working with a healthy work-life balance. A genuine career progression path into Team Leadership and future Service Desk Management . Work with a broad range of modern Microsoft Cloud and infrastructure technologies. Exposure to varied technical projects alongside complex 3rd Line support. Ongoing technical training and professional development. Supportive, collaborative team culture where your ideas are valued. Company pension, regular social events and on-site parking. Apply now to take the next step in your IT career and become a key technical leader within a growing and ambitious Managed Service Provider.
Infrastructure Engineer Edinburgh (Hybrid) Competitive Pay & Great Benefits Join one of Scotland's leading Microsoft Partners We're looking for an experienced Infrastructure Engineer to join our growing Managed Services team. This is a hands-on technical role where you'll support, improve and modernise client IT environments across Microsoft Azure, Microsoft 365, networking, security and cloud infrastructure. If you enjoy solving complex technical challenges, working with the latest Microsoft technologies and making a real impact for customers, we'd love to hear from you. Key responsibilities of the Infrastructure Engineer Providing 3rd line technical support and acting as an escalation point for complex infrastructure issues. Designing, implementing and supporting Microsoft Azure and Microsoft 365 solutions. Managing hybrid cloud environments, networking, backup and disaster recovery. Supporting security technologies including Microsoft Defender, Sentinel and Conditional Access. Automating routine tasks using PowerShell and modern management tools. Delivering proactive service improvements and infrastructure optimisation. Working closely with Service Desk, Projects and Consultancy teams to deliver outstanding customer outcomes. Producing technical documentation and supporting client onboarding projects. What we're looking for You'll have experience with a number of the following technologies: Microsoft Azure Microsoft 365 Windows Server Microsoft Entra ID / Hybrid Identity Microsoft Intune Exchange Online, SharePoint and Teams Cisco Meraki networking Veeam Backup & Replication Microsoft Defender and Sentinel PowerShell scripting Experience within a Managed Service Provider (MSP) environment would be highly beneficial, along with strong troubleshooting skills, excellent communication and a genuine passion for technology. You don't need experience with every technology listed we're looking for engineers who are keen to learn, develop and grow their careers. What's on offer? Competitive salary Hybrid working from our Edinburgh office Private healthcare Contributory pension Buy and sell annual leave Home broadband contribution Annual personal technical training budget Microsoft certification bonuses Industry-leading training and career development Employee-owned business with a collaborative, supportive culture Family-friendly employer with an excellent reputation for work-life balance What s Next? If you're looking for an opportunity to work with cutting-edge Microsoft technologies, develop your technical expertise and be part of a highly respected Microsoft Partner, we'd love to hear from you. Apply today for immediate consideration!
09/07/2026
Full time
Infrastructure Engineer Edinburgh (Hybrid) Competitive Pay & Great Benefits Join one of Scotland's leading Microsoft Partners We're looking for an experienced Infrastructure Engineer to join our growing Managed Services team. This is a hands-on technical role where you'll support, improve and modernise client IT environments across Microsoft Azure, Microsoft 365, networking, security and cloud infrastructure. If you enjoy solving complex technical challenges, working with the latest Microsoft technologies and making a real impact for customers, we'd love to hear from you. Key responsibilities of the Infrastructure Engineer Providing 3rd line technical support and acting as an escalation point for complex infrastructure issues. Designing, implementing and supporting Microsoft Azure and Microsoft 365 solutions. Managing hybrid cloud environments, networking, backup and disaster recovery. Supporting security technologies including Microsoft Defender, Sentinel and Conditional Access. Automating routine tasks using PowerShell and modern management tools. Delivering proactive service improvements and infrastructure optimisation. Working closely with Service Desk, Projects and Consultancy teams to deliver outstanding customer outcomes. Producing technical documentation and supporting client onboarding projects. What we're looking for You'll have experience with a number of the following technologies: Microsoft Azure Microsoft 365 Windows Server Microsoft Entra ID / Hybrid Identity Microsoft Intune Exchange Online, SharePoint and Teams Cisco Meraki networking Veeam Backup & Replication Microsoft Defender and Sentinel PowerShell scripting Experience within a Managed Service Provider (MSP) environment would be highly beneficial, along with strong troubleshooting skills, excellent communication and a genuine passion for technology. You don't need experience with every technology listed we're looking for engineers who are keen to learn, develop and grow their careers. What's on offer? Competitive salary Hybrid working from our Edinburgh office Private healthcare Contributory pension Buy and sell annual leave Home broadband contribution Annual personal technical training budget Microsoft certification bonuses Industry-leading training and career development Employee-owned business with a collaborative, supportive culture Family-friendly employer with an excellent reputation for work-life balance What s Next? If you're looking for an opportunity to work with cutting-edge Microsoft technologies, develop your technical expertise and be part of a highly respected Microsoft Partner, we'd love to hear from you. Apply today for immediate consideration!
Service Desk Engineer The Service Desk Engineer serves as the primary technical point of contact for RFA's global client base, delivering exceptional white-glove support across endpoint, cloud, security, and collaboration technologies. This role is responsible for providing first and second-level technical support, resolving incidents, fulfilling service requests, and maintaining high levels of customer satisfaction while supporting a diverse portfolio of managed IT services. The Service Desk Engineer utilizes modern troubleshooting methodologies, automation tools, AI-assisted support platforms, and cybersecurity best practices to efficiently resolve issues and improve the client experience. Successful candidates demonstrate strong technical aptitude, exceptional communication skills, a customer-first mindset, and the ability to thrive in a fast-paced Managed Service Provider (MSP) environment. Responsibilities: Utilize AI-enabled support tools and knowledge platforms to improve incident resolution times and service quality. Support Microsoft 365, Entra ID, Intune, Defender, Teams, SharePoint Online, and related cloud services. Assist with endpoint management, mobile device management (MDM), and device compliance monitoring. Respond to security-related incidents including phishing reports, compromised accounts, malware alerts, and suspicious user activity. Maintain accurate documentation, knowledge base articles, standard operating procedures, and technical runbooks. Monitor service queues and proactively identify trends, recurring issues, and opportunities for automation. Participate in onboarding and offboarding processes including provisioning, deprovisioning, access reviews, and asset management. Support hybrid and remote workforce technologies including VPN, virtual desktops, collaboration platforms, and cloud applications. Meet established service metrics including SLA attainment, ticket quality, first-contact resolution, and customer satisfaction goals. Participate in after-hours support, escalation rotations, and major incident response activities as required. All other responsibilities delegated by the Management team. May be asked to provide on-site technical support to system users by troubleshooting issues and working directly with vendors to resolve major hardware and software problems. Qualifications: Associate's or Bachelor's degree in Information Technology, Computer Science, or related field, or equivalent professional experience. 2+ years of experience in a Service Desk, Help Desk, Technical Support, or Managed Services environment. Strong knowledge of Microsoft 365, Entra ID (Azure AD), Exchange Online, Intune, Teams, SharePoint Online, and Active Directory. Experience supporting Windows 11, macOS, iOS, and Android platforms. Working knowledge of cybersecurity concepts including MFA, Conditional Access, endpoint protection, phishing prevention, and identity management. Familiarity with Azure, AWS, virtual desktop infrastructure (VDI), and SaaS application administration. Experience with ITSM platforms such as ConnectWise, ServiceNow, HaloPSA, Autotask, or similar systems. Knowledge of ITIL service management principles. Strong written and verbal communication skills with the ability to explain technical concepts to non-technical users. Preferred Certifications: CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Fundamentals, AZ-900, or equivalent. Experience supporting financial services, hedge funds, legal firms, or highly regulated industries preferred. Preferred Qualifications & Development Potential Associate degree in Information Technology, Computer Science, or related field, or equivalent professional experience. 1-3 years of experience in a Service Desk, Help Desk, Technical Support, or Managed Services environment. Foundational IT certifications such as CompTIA A+, Network+, Security+, Microsoft Fundamentals , or equivalent coursework demonstrating core technical knowledge. Demonstrated hands-on technical experience through internships, help desk roles, school IT programs, volunteer IT work, home labs, or other practical troubleshooting environments. Exposure to scripting, automation, or technical problem-solving through coursework, personal projects, or professional experience. Basic familiarity with PowerShell, Python, batch scripting, or other automation tools preferred. Strong understanding of Microsoft Windows, Microsoft 365, Active Directory/Entra ID, endpoint management, and common business productivity applications. Excellent customer service, communication, documentation, and troubleshooting skills. Ability to learn new technologies quickly and adapt in a fast-paced MSP environment. Nice-to-Have Qualifications Experience supporting Microsoft 365, Entra ID, Intune, Azure, AWS, or similar cloud platforms. Experience with ITSM/ticketing systems such as ConnectWise, HaloPSA, Autotask, or ServiceNow. Knowledge of cybersecurity fundamentals including MFA, endpoint security, phishing awareness, and identity management. ITIL Foundation, Microsoft, CompTIA, or cloud certifications. Experience supporting financial services, legal, healthcare, or other regulated industries. AI Competencies: Demonstrates familiarity with AI-powered productivity tools such as Microsoft Copilot, ChatGPT, or approved company AI platforms. Uses AI tools to assist with troubleshooting, documentation, knowledge searches, and drafting communications while validating accuracy. Understands basic AI concepts, limitations, risks, and data privacy requirements. Follows company policies regarding the secure and responsible use of AI technologies. Leverages AI-generated recommendations to improve ticket resolution efficiency and customer service quality. Demonstrates curiosity and willingness to learn emerging AI technologies relevant to IT support.
09/07/2026
Full time
Service Desk Engineer The Service Desk Engineer serves as the primary technical point of contact for RFA's global client base, delivering exceptional white-glove support across endpoint, cloud, security, and collaboration technologies. This role is responsible for providing first and second-level technical support, resolving incidents, fulfilling service requests, and maintaining high levels of customer satisfaction while supporting a diverse portfolio of managed IT services. The Service Desk Engineer utilizes modern troubleshooting methodologies, automation tools, AI-assisted support platforms, and cybersecurity best practices to efficiently resolve issues and improve the client experience. Successful candidates demonstrate strong technical aptitude, exceptional communication skills, a customer-first mindset, and the ability to thrive in a fast-paced Managed Service Provider (MSP) environment. Responsibilities: Utilize AI-enabled support tools and knowledge platforms to improve incident resolution times and service quality. Support Microsoft 365, Entra ID, Intune, Defender, Teams, SharePoint Online, and related cloud services. Assist with endpoint management, mobile device management (MDM), and device compliance monitoring. Respond to security-related incidents including phishing reports, compromised accounts, malware alerts, and suspicious user activity. Maintain accurate documentation, knowledge base articles, standard operating procedures, and technical runbooks. Monitor service queues and proactively identify trends, recurring issues, and opportunities for automation. Participate in onboarding and offboarding processes including provisioning, deprovisioning, access reviews, and asset management. Support hybrid and remote workforce technologies including VPN, virtual desktops, collaboration platforms, and cloud applications. Meet established service metrics including SLA attainment, ticket quality, first-contact resolution, and customer satisfaction goals. Participate in after-hours support, escalation rotations, and major incident response activities as required. All other responsibilities delegated by the Management team. May be asked to provide on-site technical support to system users by troubleshooting issues and working directly with vendors to resolve major hardware and software problems. Qualifications: Associate's or Bachelor's degree in Information Technology, Computer Science, or related field, or equivalent professional experience. 2+ years of experience in a Service Desk, Help Desk, Technical Support, or Managed Services environment. Strong knowledge of Microsoft 365, Entra ID (Azure AD), Exchange Online, Intune, Teams, SharePoint Online, and Active Directory. Experience supporting Windows 11, macOS, iOS, and Android platforms. Working knowledge of cybersecurity concepts including MFA, Conditional Access, endpoint protection, phishing prevention, and identity management. Familiarity with Azure, AWS, virtual desktop infrastructure (VDI), and SaaS application administration. Experience with ITSM platforms such as ConnectWise, ServiceNow, HaloPSA, Autotask, or similar systems. Knowledge of ITIL service management principles. Strong written and verbal communication skills with the ability to explain technical concepts to non-technical users. Preferred Certifications: CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Fundamentals, AZ-900, or equivalent. Experience supporting financial services, hedge funds, legal firms, or highly regulated industries preferred. Preferred Qualifications & Development Potential Associate degree in Information Technology, Computer Science, or related field, or equivalent professional experience. 1-3 years of experience in a Service Desk, Help Desk, Technical Support, or Managed Services environment. Foundational IT certifications such as CompTIA A+, Network+, Security+, Microsoft Fundamentals , or equivalent coursework demonstrating core technical knowledge. Demonstrated hands-on technical experience through internships, help desk roles, school IT programs, volunteer IT work, home labs, or other practical troubleshooting environments. Exposure to scripting, automation, or technical problem-solving through coursework, personal projects, or professional experience. Basic familiarity with PowerShell, Python, batch scripting, or other automation tools preferred. Strong understanding of Microsoft Windows, Microsoft 365, Active Directory/Entra ID, endpoint management, and common business productivity applications. Excellent customer service, communication, documentation, and troubleshooting skills. Ability to learn new technologies quickly and adapt in a fast-paced MSP environment. Nice-to-Have Qualifications Experience supporting Microsoft 365, Entra ID, Intune, Azure, AWS, or similar cloud platforms. Experience with ITSM/ticketing systems such as ConnectWise, HaloPSA, Autotask, or ServiceNow. Knowledge of cybersecurity fundamentals including MFA, endpoint security, phishing awareness, and identity management. ITIL Foundation, Microsoft, CompTIA, or cloud certifications. Experience supporting financial services, legal, healthcare, or other regulated industries. AI Competencies: Demonstrates familiarity with AI-powered productivity tools such as Microsoft Copilot, ChatGPT, or approved company AI platforms. Uses AI tools to assist with troubleshooting, documentation, knowledge searches, and drafting communications while validating accuracy. Understands basic AI concepts, limitations, risks, and data privacy requirements. Follows company policies regarding the secure and responsible use of AI technologies. Leverages AI-generated recommendations to improve ticket resolution efficiency and customer service quality. Demonstrates curiosity and willingness to learn emerging AI technologies relevant to IT support.
About Netrio Netrio is a leading MSP in North America, specializing in IT solutions for mid-market to enterprise customers. We serve over 1,000 clients across industries with services including managed IT, cybersecurity, cloud, connectivity, voice, and custom application development. About the role Communicate effectively with clients to understand their technology needs and provide tailored recommendations. Lead the implementation, configuration, and ongoing support of email and web security platforms including INKY, Proofpoint, Cisco Umbrella, and Mimecast. Troubleshoot complex technical issues and perform thorough Root Cause Analysis (RCA), especially in areas related to email filtering, phishing protection, and secure web access. Solve complex technical problems and support junior team members through mentorship and knowledge sharing. Work within a ticketing system, ensuring timely and high-quality updates to clients and internal teams. Lead system deployments independently or collaboratively with team members. Document all completed work and train support staff on client-specific systems and configurations, including security platform usage and incident response procedures. What you'll do Self-starter with the ability to resolve issues end-to-end with minimal supervision, including RCA and actionable recommendations. Proven hands on experience with desktop support; comfortable handling escalations for advanced desktop issues. Demonstrated experience in configuring and supporting email and web security platforms such as INKY, Proofpoint, Umbrella, and Mimecast. Ability to analyze and respond to email threats, phishing attempts, and web filtering issues using the above platforms. Excellent communication skills in both writing and speaking; confident when working with clients, internal teams, and external vendors. Willingness to participate in on call rotations and respond to escalations from systems engineers and team leads. Flexibility to work extended hours or weekends for client implementations, upgrades, or critical projects. Strong team collaboration skills; expected to share knowledge and work transparently with peers. Capable of producing detailed technical documentation for new processes, implementations, and project work. Qualifications Required Minimum 5 years of IT support experience, including time spent in a Managed Service Provider (MSP) environment handling diverse technical challenges across different client setups. Expert-level knowledge of Microsoft 365: security, administration, deployment, and migration. Strong skills in Microsoft Windows, macOS, Microsoft Entra ID, Intune, Exchange, Defender, and endpoint protection. Solid understanding of Azure infrastructure: cost optimization, performance, security, and Azure Landing Zones. Proficiency in Intune MDM: policy creation, device enrollment, and management. SharePoint administration and migration strategy knowledge. Experience with DNS, DHCP, Active Directory, and Group Policy. Knowledge of email and security tools (Umbrella 365, INKY, Proofpoint) and email protocols (SPF, DMARC, DKIM). Skilled in patching, software packaging, and modern device setup methods. Preferred Experience in regulated environments (SOC2, HIPAA, HiTrust). Automation experience with tools like Chef, Puppet, Ansible, or Salt. Microsoft Azure certifications.
09/07/2026
Full time
About Netrio Netrio is a leading MSP in North America, specializing in IT solutions for mid-market to enterprise customers. We serve over 1,000 clients across industries with services including managed IT, cybersecurity, cloud, connectivity, voice, and custom application development. About the role Communicate effectively with clients to understand their technology needs and provide tailored recommendations. Lead the implementation, configuration, and ongoing support of email and web security platforms including INKY, Proofpoint, Cisco Umbrella, and Mimecast. Troubleshoot complex technical issues and perform thorough Root Cause Analysis (RCA), especially in areas related to email filtering, phishing protection, and secure web access. Solve complex technical problems and support junior team members through mentorship and knowledge sharing. Work within a ticketing system, ensuring timely and high-quality updates to clients and internal teams. Lead system deployments independently or collaboratively with team members. Document all completed work and train support staff on client-specific systems and configurations, including security platform usage and incident response procedures. What you'll do Self-starter with the ability to resolve issues end-to-end with minimal supervision, including RCA and actionable recommendations. Proven hands on experience with desktop support; comfortable handling escalations for advanced desktop issues. Demonstrated experience in configuring and supporting email and web security platforms such as INKY, Proofpoint, Umbrella, and Mimecast. Ability to analyze and respond to email threats, phishing attempts, and web filtering issues using the above platforms. Excellent communication skills in both writing and speaking; confident when working with clients, internal teams, and external vendors. Willingness to participate in on call rotations and respond to escalations from systems engineers and team leads. Flexibility to work extended hours or weekends for client implementations, upgrades, or critical projects. Strong team collaboration skills; expected to share knowledge and work transparently with peers. Capable of producing detailed technical documentation for new processes, implementations, and project work. Qualifications Required Minimum 5 years of IT support experience, including time spent in a Managed Service Provider (MSP) environment handling diverse technical challenges across different client setups. Expert-level knowledge of Microsoft 365: security, administration, deployment, and migration. Strong skills in Microsoft Windows, macOS, Microsoft Entra ID, Intune, Exchange, Defender, and endpoint protection. Solid understanding of Azure infrastructure: cost optimization, performance, security, and Azure Landing Zones. Proficiency in Intune MDM: policy creation, device enrollment, and management. SharePoint administration and migration strategy knowledge. Experience with DNS, DHCP, Active Directory, and Group Policy. Knowledge of email and security tools (Umbrella 365, INKY, Proofpoint) and email protocols (SPF, DMARC, DKIM). Skilled in patching, software packaging, and modern device setup methods. Preferred Experience in regulated environments (SOC2, HIPAA, HiTrust). Automation experience with tools like Chef, Puppet, Ansible, or Salt. Microsoft Azure certifications.
Solutions Engineer (Infrastructure) Location: London (Hybrid Working Available) Salary: Competitive + Excellent Benefits Are you an experienced Infrastructure Engineer looking to take the next step in your career within a fast-growing Managed Service Provider? We're recruiting on behalf of a well-established IT services business that supports a diverse portfolio of clients across the creative and professional services sectors. This is an exciting opportunity for a technically strong engineer with MSP experience to join a collaborative team, delivering high-level support and infrastructure projects. The Role As a Solutions Engineer, you'll provide advanced 3rd Line support while playing a key role in delivering infrastructure and cloud-focused projects. You'll act as an escalation point for junior engineers, troubleshoot complex technical issues, and help clients maximise the value of their IT environments. This position would suit someone with at least 3 years' experience in infrastructure support, ideally gained within an MSP environment. Key Responsibilities Provide 3rd Line support to clients both remotely and onsite Troubleshoot and resolve complex infrastructure and networking issues Configure, deploy and maintain Windows Server environments Manage and support virtualised environments using Hyper V and VMware Administer backup and disaster recovery solutions, particularly Veeam Support Microsoft 365 and cloud-based technologies Manage networking technologies including DNS, DHCP, VLANs, VPNs and routing Act as an escalation point for 1st and 2nd Line Engineers Deliver infrastructure upgrades, migrations and virtualisation projects Create and maintain technical documentation Build strong relationships with clients through excellent customer service Required Skills & Experience Previous experience within a Managed Service Provider (MSP) Strong Windows Server administration experience Active Directory, Group Policy, DNS and DHCP expertise Hyper V and/or VMware virtualisation experience Veeam Backup & Replication experience Strong networking knowledge (TCP/IP, VLANs, VPNs, Routing) Experience with Microsoft Intune Knowledge of Microsoft 365 environments Familiarity with endpoint security solutions such as Microsoft Defender, Sophos or Bitdefender Excellent troubleshooting and communication skills Desirable Experience MDT (Microsoft Deployment Toolkit) Cloud storage platforms such as LucidLink or Egnyte Infrastructure migration and transformation projects What's On Offer? Hybrid working with regular remote working opportunities Ongoing training and professional development Clear progression opportunities Staff recognition awards and referral bonuses Regular company funded social events Enhanced annual leave allowance increasing with service Supportive and collaborative team culture The client is looking to fill this opportunity immediately, so please apply ASAP or feel free to drop me an email with any questions to . com. SER-IN
09/07/2026
Full time
Solutions Engineer (Infrastructure) Location: London (Hybrid Working Available) Salary: Competitive + Excellent Benefits Are you an experienced Infrastructure Engineer looking to take the next step in your career within a fast-growing Managed Service Provider? We're recruiting on behalf of a well-established IT services business that supports a diverse portfolio of clients across the creative and professional services sectors. This is an exciting opportunity for a technically strong engineer with MSP experience to join a collaborative team, delivering high-level support and infrastructure projects. The Role As a Solutions Engineer, you'll provide advanced 3rd Line support while playing a key role in delivering infrastructure and cloud-focused projects. You'll act as an escalation point for junior engineers, troubleshoot complex technical issues, and help clients maximise the value of their IT environments. This position would suit someone with at least 3 years' experience in infrastructure support, ideally gained within an MSP environment. Key Responsibilities Provide 3rd Line support to clients both remotely and onsite Troubleshoot and resolve complex infrastructure and networking issues Configure, deploy and maintain Windows Server environments Manage and support virtualised environments using Hyper V and VMware Administer backup and disaster recovery solutions, particularly Veeam Support Microsoft 365 and cloud-based technologies Manage networking technologies including DNS, DHCP, VLANs, VPNs and routing Act as an escalation point for 1st and 2nd Line Engineers Deliver infrastructure upgrades, migrations and virtualisation projects Create and maintain technical documentation Build strong relationships with clients through excellent customer service Required Skills & Experience Previous experience within a Managed Service Provider (MSP) Strong Windows Server administration experience Active Directory, Group Policy, DNS and DHCP expertise Hyper V and/or VMware virtualisation experience Veeam Backup & Replication experience Strong networking knowledge (TCP/IP, VLANs, VPNs, Routing) Experience with Microsoft Intune Knowledge of Microsoft 365 environments Familiarity with endpoint security solutions such as Microsoft Defender, Sophos or Bitdefender Excellent troubleshooting and communication skills Desirable Experience MDT (Microsoft Deployment Toolkit) Cloud storage platforms such as LucidLink or Egnyte Infrastructure migration and transformation projects What's On Offer? Hybrid working with regular remote working opportunities Ongoing training and professional development Clear progression opportunities Staff recognition awards and referral bonuses Regular company funded social events Enhanced annual leave allowance increasing with service Supportive and collaborative team culture The client is looking to fill this opportunity immediately, so please apply ASAP or feel free to drop me an email with any questions to . com. SER-IN
Ser- is looking for a Solutions Engineer (Infrastructure) in Chiswick, UK, to provide advanced 3rd Line support and deliver cloud-focused projects. The ideal candidate will have a strong background in infrastructure support within a Managed Service Provider (MSP) and experience with technologies like Windows Server, Hyper-V, and VMware. There are opportunities for ongoing training, professional development, and a supportive team culture. This role offers hybrid working, allowing for both remote and onsite support. Candidates should apply ASAP to join a dynamic team in a growing IT services business.
09/07/2026
Full time
Ser- is looking for a Solutions Engineer (Infrastructure) in Chiswick, UK, to provide advanced 3rd Line support and deliver cloud-focused projects. The ideal candidate will have a strong background in infrastructure support within a Managed Service Provider (MSP) and experience with technologies like Windows Server, Hyper-V, and VMware. There are opportunities for ongoing training, professional development, and a supportive team culture. This role offers hybrid working, allowing for both remote and onsite support. Candidates should apply ASAP to join a dynamic team in a growing IT services business.
Job Title: ICT Cloud Infrastructure and Platforms Specialist Location: Bridgend Salary: £47,046 - £55,696 per annum Job Type: Full Time, Permanent Working Hours: 37 hours per week Closing Date: 31/07/2026, 15:00 Are you looking for your next career step? Do you want to be a part of an Innovative Organisation? About us South Wales Police is the largest police force in Wales, serving a population of approximately 1.3 million people across an area of 2,117 square miles. We are dedicated to keeping our communities safe and secure, and we rely on cutting edge technology to support our operations. We have recently invested heavily in our ICT department with exciting new projects and opportunities funded by significant investment. We are going through a period of significant growth and technological change, there has never been a better time to join! The role We are seeking a highly skilled and motivated Cloud Infrastructure and Platforms Specialist. As a Cloud Infrastructure and Platforms Specialist, you will be responsible for developing cloud infrastructure and platforms, including infrastructure as a service (IaaS) and platforms as a service (PaaS) within the South Wales Police managed cloud tenants. Within the role, you may supervise junior ICT Specialists, and you will play a crucial role in ensuring service availability, security and standards compliance as well as driving process improvements and enhancing system performance. Key duties Implement, configure and maintain managed cloud solutions Design and deploy cloud infrastructure, including compute and platform services Oversee cloud performance tuning, policy and management Develop and maintain documentation for cloud processes and procedures Collaborate with cross functional teams to identify and solve system issues Develop and maintain security protocols for cloud solutions Plan and execute disaster recovery and business continuity procedures Provide IT specialist advice to business users and IT peers for your specialist technological area Manage Technical Staff within your technical area About you Must be qualified to Degree level standard or be able to demonstrate equivalent skills and abilities. Experience of designing, implementing and technically leading on some of the following areas. Strong troubleshooting and problem solving skills. Must be aware of the strategic operational implications of effective IT upon the organisation. Benefits Training and professional development opportunities Local Government Pension Scheme 24 days Annual Leave increasing to 29 days after 5 years employment Flexible working dependent on duties Free on site parking On site fitness centre and canteen Collaborative and supportive work environment Cycle to work scheme Wellness programmes SWP Diolch Vectis & Blue light Discount Card Opportunity to make a meaningful contribution to public safety and community well being Additional Information As a Force, we are committed to developing the overall structure of equality, diversity and inclusion across South Wales Police: in our workforce and in the services we provide. South Wales Police is an equal opportunities employer and is determined to attract, employ and support a workforce which is representative of the diverse society which it serves. We are committed to achieving a working environment which is free from any form of harassment, intimidation, bullying or victimisation. Applications are welcomed from all under represented groups and support will be made available for all applicants as and when requested. Candidates with the relevant experience or job titles of: Cloud Engineer, Azure Specialist, Cloud Platforms Engineer, IaaS Specialist, PaaS Engineer, Cloud Infrastructure Architect, Azure Systems Engineer, Cloud Systems Administrator, DevOps Engineer, Infrastructure as Code (IaC), Cloud Security Specialist, Microsoft 365 Engineer, Cloud Operations Specialist, Hybrid Cloud Engineer, Platform Engineer may also be considered for this role.
09/07/2026
Full time
Job Title: ICT Cloud Infrastructure and Platforms Specialist Location: Bridgend Salary: £47,046 - £55,696 per annum Job Type: Full Time, Permanent Working Hours: 37 hours per week Closing Date: 31/07/2026, 15:00 Are you looking for your next career step? Do you want to be a part of an Innovative Organisation? About us South Wales Police is the largest police force in Wales, serving a population of approximately 1.3 million people across an area of 2,117 square miles. We are dedicated to keeping our communities safe and secure, and we rely on cutting edge technology to support our operations. We have recently invested heavily in our ICT department with exciting new projects and opportunities funded by significant investment. We are going through a period of significant growth and technological change, there has never been a better time to join! The role We are seeking a highly skilled and motivated Cloud Infrastructure and Platforms Specialist. As a Cloud Infrastructure and Platforms Specialist, you will be responsible for developing cloud infrastructure and platforms, including infrastructure as a service (IaaS) and platforms as a service (PaaS) within the South Wales Police managed cloud tenants. Within the role, you may supervise junior ICT Specialists, and you will play a crucial role in ensuring service availability, security and standards compliance as well as driving process improvements and enhancing system performance. Key duties Implement, configure and maintain managed cloud solutions Design and deploy cloud infrastructure, including compute and platform services Oversee cloud performance tuning, policy and management Develop and maintain documentation for cloud processes and procedures Collaborate with cross functional teams to identify and solve system issues Develop and maintain security protocols for cloud solutions Plan and execute disaster recovery and business continuity procedures Provide IT specialist advice to business users and IT peers for your specialist technological area Manage Technical Staff within your technical area About you Must be qualified to Degree level standard or be able to demonstrate equivalent skills and abilities. Experience of designing, implementing and technically leading on some of the following areas. Strong troubleshooting and problem solving skills. Must be aware of the strategic operational implications of effective IT upon the organisation. Benefits Training and professional development opportunities Local Government Pension Scheme 24 days Annual Leave increasing to 29 days after 5 years employment Flexible working dependent on duties Free on site parking On site fitness centre and canteen Collaborative and supportive work environment Cycle to work scheme Wellness programmes SWP Diolch Vectis & Blue light Discount Card Opportunity to make a meaningful contribution to public safety and community well being Additional Information As a Force, we are committed to developing the overall structure of equality, diversity and inclusion across South Wales Police: in our workforce and in the services we provide. South Wales Police is an equal opportunities employer and is determined to attract, employ and support a workforce which is representative of the diverse society which it serves. We are committed to achieving a working environment which is free from any form of harassment, intimidation, bullying or victimisation. Applications are welcomed from all under represented groups and support will be made available for all applicants as and when requested. Candidates with the relevant experience or job titles of: Cloud Engineer, Azure Specialist, Cloud Platforms Engineer, IaaS Specialist, PaaS Engineer, Cloud Infrastructure Architect, Azure Systems Engineer, Cloud Systems Administrator, DevOps Engineer, Infrastructure as Code (IaC), Cloud Security Specialist, Microsoft 365 Engineer, Cloud Operations Specialist, Hybrid Cloud Engineer, Platform Engineer may also be considered for this role.
ECI is a leading provider of managed services, cybersecurity and business transformation for mid market financial services organizations worldwide. ECI has an exciting opportunity for an experienced Team Lead, Implementation Services to join our team. In this role, you will be responsible for overseeing and supporting multiple implementation projects, ensuring implementations are completed on time, within allocated hours, and meet client expectations. This includes evaluating client technology needs, assisting with the development of configurations and standards that support ECI and client business processes, utilizing automation of standardized solutions, validating and troubleshooting deployments, hardware/software installations and upgrades, new infrastructure build outs, and assisting with the creation of internal documentation and client facing training materials. The successful candidate will work with their Associate Director and internal teams to review and manage solution designs, project scopes, and client proposals. This is a hybrid role with a strong preference for candidates to be based in the London area. What you will do Work on a team with talented engineers such as yourself, who enjoy collaborating to meet project objectives Deploy ECI's Public and Private Cloud base solutions, on premises infrastructure services, and integrate with Microsoft Cloud Ecosystem solutions Independently drive project objectives to closure with minimal to no supervision while providing regular status updates to PMO and Executive team Collaborate with various groups in the organization to implement innovative technologies, upgrade, migrate, and retire outdated infrastructure and solutions Document processes, procedures, lessons learned for integrating into iterative deployment process and automation improvement Provide Tier 3 escalation for engineering team to diagnose and resolve issues in onboarding client's project or production environments, coordinating with internal resources and vendors Engage in self directed continuous improvement and learning of ECI and industry products including Azure/O365/AWS certifications throughout the year Other duties as assigned Who you are You are a leader, motivator, problem solver, and mentor to your engineers and colleagues College diploma or university degree in Computer Science or equivalent field/related experience 10 years in a project engineering or similar role, including 5 years leading teams with a focus on deploying cloud based and on premises infrastructure solutions Advanced knowledge of and experience in deploying and managing Microsoft Windows Server 2016/2019, PowerShell, Azure Active Directory, AD sync, Exchange Online / Hybrid / On premises, SharePoint Online and OneDrive Experienced with deployment and management of remote access solutions; Azure AVD Experienced with MDM technologies, with a focus on Intune MDM/MAM Experienced with building, retiring, and migrating Domain Controllers, DFS/R, DHCP, DNS, GPOs Exceptional written, oral communication, and documentation skills Exceptional people skills, with a focus on rapport building, listening, and questioning Highly self motivated and directed, with exacting attention to detail Outstanding customer service skills and ability to demonstrate client sensitivity
09/07/2026
Full time
ECI is a leading provider of managed services, cybersecurity and business transformation for mid market financial services organizations worldwide. ECI has an exciting opportunity for an experienced Team Lead, Implementation Services to join our team. In this role, you will be responsible for overseeing and supporting multiple implementation projects, ensuring implementations are completed on time, within allocated hours, and meet client expectations. This includes evaluating client technology needs, assisting with the development of configurations and standards that support ECI and client business processes, utilizing automation of standardized solutions, validating and troubleshooting deployments, hardware/software installations and upgrades, new infrastructure build outs, and assisting with the creation of internal documentation and client facing training materials. The successful candidate will work with their Associate Director and internal teams to review and manage solution designs, project scopes, and client proposals. This is a hybrid role with a strong preference for candidates to be based in the London area. What you will do Work on a team with talented engineers such as yourself, who enjoy collaborating to meet project objectives Deploy ECI's Public and Private Cloud base solutions, on premises infrastructure services, and integrate with Microsoft Cloud Ecosystem solutions Independently drive project objectives to closure with minimal to no supervision while providing regular status updates to PMO and Executive team Collaborate with various groups in the organization to implement innovative technologies, upgrade, migrate, and retire outdated infrastructure and solutions Document processes, procedures, lessons learned for integrating into iterative deployment process and automation improvement Provide Tier 3 escalation for engineering team to diagnose and resolve issues in onboarding client's project or production environments, coordinating with internal resources and vendors Engage in self directed continuous improvement and learning of ECI and industry products including Azure/O365/AWS certifications throughout the year Other duties as assigned Who you are You are a leader, motivator, problem solver, and mentor to your engineers and colleagues College diploma or university degree in Computer Science or equivalent field/related experience 10 years in a project engineering or similar role, including 5 years leading teams with a focus on deploying cloud based and on premises infrastructure solutions Advanced knowledge of and experience in deploying and managing Microsoft Windows Server 2016/2019, PowerShell, Azure Active Directory, AD sync, Exchange Online / Hybrid / On premises, SharePoint Online and OneDrive Experienced with deployment and management of remote access solutions; Azure AVD Experienced with MDM technologies, with a focus on Intune MDM/MAM Experienced with building, retiring, and migrating Domain Controllers, DFS/R, DHCP, DNS, GPOs Exceptional written, oral communication, and documentation skills Exceptional people skills, with a focus on rapport building, listening, and questioning Highly self motivated and directed, with exacting attention to detail Outstanding customer service skills and ability to demonstrate client sensitivity
About Us At Bezos, our vision is to Deliver Happiness - for our team, for end consumers, for the e-commerce brands we serve, and for our logistics partners. We're the managed global fulfilment partner for scaling e-commerce brands: one platform and one team handling fulfilment across a global fulfilment network, spanning the UK, Europe, North America and Australia. We give growing brands enterprise-grade logistics without the enterprise-grade complexity. We're a fast-moving, AI-native, Series A startup that will almost double our business in 2026 - and the platform that makes it all run is exactly what you'll build. The Mission: What You Will Achieve You'll become a cornerstone of our engineering team and help build the platform that powers global fulfilment - orders, inventory, shipments and returns flowing across our network every day. Reporting directly to the Head of Engineering, you won't just write production-grade code: you'll own core services end-to-end, mentor other engineers, influence the big technical decisions, and help shape how we build. We're genuinely AI-native and we expect our engineers to build with AI every day. This is a hands-on, high-impact seat in a small team where one exceptional engineer changes the trajectory of the whole business. Core Pillars of Success Build the core platform. Design, develop and maintain scalable, secure services and APIs in our serverless cloud environment, predominantly in Go and React. Own it end-to-end. Take domain-specific services from architectural design through to deployment, monitoring, and investigating and fixing the root causes of issues - you build it, you run it. Build with AI. Use modern AI-powered dev tools (Claude Code, Cursor, GitHub Copilot) every day to ship faster, and help set the standard for how we engineer with AI. Champion engineering excellence. Raise the bar on development workflows, testing, deployment and observability. Release small, fast and often - and keep the code simple, because the best code is the code you don't have to write. Level up the team. Mentor other engineers through code reviews, pair programming and design discussions, and help shape our engineering culture and best practice. In Your First 90 Days, You Will Get to know the platform end-to-end and ship your first production code in your opening weeks Take ownership of a domain-specific service, from design through to deployment and monitoring Establish your AI-assisted engineering workflow and share what's working with the team Start raising the bar through code reviews, pairing and design discussions Our Tech Stack Core Language: Go, React Cloud Provider: AWS (Lambda, SNS, SQS, S3, EC2, Cognito, CloudWatch) Database: PostgreSQL Infrastructure as Code: Terraform Architecture: event-driven, serverless-first microservices Who You Are: Skills & Experience Non-Negotiables: 2+ years in a senior software engineering role, ideally in a startup environment Strong backend fundamentals and deep commercial experience with Go - or a strong systems background in another language and the drive to master Go fast Extensive experience with AWS, event-driven architecture and serverless infrastructure like AWS Lambda Fluent designing and building RESTful APIs, with a solid grasp of microservice and serverless architectures AI-native - you already use AI-powered dev tools (Claude Code, Cursor, Copilot) and are genuinely excited to build with them every day A pragmatic builder with a knack for simplifying complex systems and shipping scalable solutions A product-oriented mindset - you care deeply about solving real user problems, not just shipping output Bonus Points (Nice to Have): Strong React / front-end experience Terraform or other infrastructure-as-code E-commerce, logistics or supply-chain exposure Experience mentoring engineers or leading technical projects Benefits Build the core platform that powers global fulfilment Real ownership and unusually fast scope - a hands-on software developer role where you can shape your career path An AI-native engineering culture where building with AI is the default, not an experiment Remote-first team, meeting in person a couple of times a month 25 days holiday + 8 bank holidays Mental health support through Spill, and a free Headspace subscription
09/07/2026
Full time
About Us At Bezos, our vision is to Deliver Happiness - for our team, for end consumers, for the e-commerce brands we serve, and for our logistics partners. We're the managed global fulfilment partner for scaling e-commerce brands: one platform and one team handling fulfilment across a global fulfilment network, spanning the UK, Europe, North America and Australia. We give growing brands enterprise-grade logistics without the enterprise-grade complexity. We're a fast-moving, AI-native, Series A startup that will almost double our business in 2026 - and the platform that makes it all run is exactly what you'll build. The Mission: What You Will Achieve You'll become a cornerstone of our engineering team and help build the platform that powers global fulfilment - orders, inventory, shipments and returns flowing across our network every day. Reporting directly to the Head of Engineering, you won't just write production-grade code: you'll own core services end-to-end, mentor other engineers, influence the big technical decisions, and help shape how we build. We're genuinely AI-native and we expect our engineers to build with AI every day. This is a hands-on, high-impact seat in a small team where one exceptional engineer changes the trajectory of the whole business. Core Pillars of Success Build the core platform. Design, develop and maintain scalable, secure services and APIs in our serverless cloud environment, predominantly in Go and React. Own it end-to-end. Take domain-specific services from architectural design through to deployment, monitoring, and investigating and fixing the root causes of issues - you build it, you run it. Build with AI. Use modern AI-powered dev tools (Claude Code, Cursor, GitHub Copilot) every day to ship faster, and help set the standard for how we engineer with AI. Champion engineering excellence. Raise the bar on development workflows, testing, deployment and observability. Release small, fast and often - and keep the code simple, because the best code is the code you don't have to write. Level up the team. Mentor other engineers through code reviews, pair programming and design discussions, and help shape our engineering culture and best practice. In Your First 90 Days, You Will Get to know the platform end-to-end and ship your first production code in your opening weeks Take ownership of a domain-specific service, from design through to deployment and monitoring Establish your AI-assisted engineering workflow and share what's working with the team Start raising the bar through code reviews, pairing and design discussions Our Tech Stack Core Language: Go, React Cloud Provider: AWS (Lambda, SNS, SQS, S3, EC2, Cognito, CloudWatch) Database: PostgreSQL Infrastructure as Code: Terraform Architecture: event-driven, serverless-first microservices Who You Are: Skills & Experience Non-Negotiables: 2+ years in a senior software engineering role, ideally in a startup environment Strong backend fundamentals and deep commercial experience with Go - or a strong systems background in another language and the drive to master Go fast Extensive experience with AWS, event-driven architecture and serverless infrastructure like AWS Lambda Fluent designing and building RESTful APIs, with a solid grasp of microservice and serverless architectures AI-native - you already use AI-powered dev tools (Claude Code, Cursor, Copilot) and are genuinely excited to build with them every day A pragmatic builder with a knack for simplifying complex systems and shipping scalable solutions A product-oriented mindset - you care deeply about solving real user problems, not just shipping output Bonus Points (Nice to Have): Strong React / front-end experience Terraform or other infrastructure-as-code E-commerce, logistics or supply-chain exposure Experience mentoring engineers or leading technical projects Benefits Build the core platform that powers global fulfilment Real ownership and unusually fast scope - a hands-on software developer role where you can shape your career path An AI-native engineering culture where building with AI is the default, not an experiment Remote-first team, meeting in person a couple of times a month 25 days holiday + 8 bank holidays Mental health support through Spill, and a free Headspace subscription
Help shape how AI systems run reliably in production at scale. In this role, you'll build and operate large language model serving infrastructure, bringing strong engineering fundamentals and site reliability practices to cutting edge AI platforms. You'll work hands on with cloud and Kubernetes based deployments, deep observability, and cost aware performance tuning. If you enjoy solving hard production problems and making platforms measurably better, you'll find meaningful impact and growth here. As a Lead Software Engineer at JPMorgan Chase in the AI and Machine Learning Platform team, you will build and scale AI infrastructure that modernizes traditional infrastructure management and site reliability engineering through applied AI. You will own the reliability, performance, and cost efficiency of the LLM inference platform end to end. You will operate large language model serving stacks (such as vLLM and llm d) in production at scale, with deep instrumentation and strong operational rigor. You will partner across engineering to deliver secure software, improve stability, and lead incident response and continuous improvement. Job Responsibilities Design, develop, troubleshoot, and deliver secure, high quality production software and services for AI infrastructure Build backend services and APIs that enable reliable operation of AI infrastructure in production Operate and scale LLM serving infrastructure (such as vLLM and llm d), including model hosting, request routing, continuous batching, and KV cache optimization Deploy, host, and lifecycle manage open source and proprietary LLMs on Amazon EKS and Amazon SageMaker, as well as on prem and local GPU clusters, using reproducible infrastructure as code and continuous delivery pipelines Implement observability (logs, metrics, traces) with dashboards and actionable alerting, including Prometheus metrics and Grafana/Alertmanager integration for LLM and GPU workloads Tune GPU and accelerator capacity, autoscaling, and cost efficiency for LLM inference workloads using performance and optimization techniques (e.g., quantization, parallelism, speculative decoding) Lead reliability engineering for LLM endpoints through capacity planning, load/soak testing, safe rollouts (blue/green, canary), failover, and incident response for outages and model quality regressions Participate in an on call rotation, lead incident triage and mitigation, and produce clear post incident root cause analyses and follow ups Identify recurring operational issues and automate remediation to improve platform stability and developer experience Build and maintain multi agent systems with strong orchestration (planning, coordination, tool calling, state/memory, and workflow control) where appropriate Contribute to an inclusive team culture grounded in diversity, opportunity, inclusion, and respect, and help drive adoption of leading edge technologies through communities of practice Required Qualifications, Capabilities, and Skills Formal training, certification, or equivalent practical experience in software engineering concepts Hands on experience with system design, application development, testing, and operational stability in production environments Advanced proficiency in Python for building production grade services and tooling Proficiency with automation and continuous delivery methods Hands on experience with AWS and Terraform for infrastructure delivery and lifecycle management Strong understanding of site reliability engineering practices, including incident management, root cause analysis, runbooks, and reliability patterns Practical knowledge of observability and instrumentation across metrics, logs, and traces Comfort with on call operations and production troubleshooting Hands on production experience operating LLM inference servers such as vLLM and llm d (or directly equivalent serving stacks) Hands on experience hosting and serving LLMs on Amazon EKS and/or Amazon SageMaker, and on local GPU infrastructure Knowledge of LLM reliability and risk considerations, including latency/throughput trade offs, model and weight versioning, prompt/response logging, and safe rollout patterns Preferred Qualifications, Capabilities, and Skills Experience developing generative AI applications, AI agents, vector search, and retrieval augmented generation patterns Experience building AI agents using frameworks such as LangChain, CrewAI, LangGraph, or similar orchestration platforms Experience operating or integrating serving platforms such as KServe, Ray Serve, NVIDIA Triton Inference Server, Text Generation Inference (TGI), alongside vLLM/llm d Familiarity with Amazon SageMaker JumpStart, SageMaker Endpoints, and Amazon Bedrock for managed model hosting Experience with online LLM quality monitoring (e.g., hallucination, toxicity, drift detection) and tracing via OpenTelemetry conventions Contributions to open source LLM serving or inference projects (e.g., vLLM, llm d, Ray, KServe, Triton)
09/07/2026
Full time
Help shape how AI systems run reliably in production at scale. In this role, you'll build and operate large language model serving infrastructure, bringing strong engineering fundamentals and site reliability practices to cutting edge AI platforms. You'll work hands on with cloud and Kubernetes based deployments, deep observability, and cost aware performance tuning. If you enjoy solving hard production problems and making platforms measurably better, you'll find meaningful impact and growth here. As a Lead Software Engineer at JPMorgan Chase in the AI and Machine Learning Platform team, you will build and scale AI infrastructure that modernizes traditional infrastructure management and site reliability engineering through applied AI. You will own the reliability, performance, and cost efficiency of the LLM inference platform end to end. You will operate large language model serving stacks (such as vLLM and llm d) in production at scale, with deep instrumentation and strong operational rigor. You will partner across engineering to deliver secure software, improve stability, and lead incident response and continuous improvement. Job Responsibilities Design, develop, troubleshoot, and deliver secure, high quality production software and services for AI infrastructure Build backend services and APIs that enable reliable operation of AI infrastructure in production Operate and scale LLM serving infrastructure (such as vLLM and llm d), including model hosting, request routing, continuous batching, and KV cache optimization Deploy, host, and lifecycle manage open source and proprietary LLMs on Amazon EKS and Amazon SageMaker, as well as on prem and local GPU clusters, using reproducible infrastructure as code and continuous delivery pipelines Implement observability (logs, metrics, traces) with dashboards and actionable alerting, including Prometheus metrics and Grafana/Alertmanager integration for LLM and GPU workloads Tune GPU and accelerator capacity, autoscaling, and cost efficiency for LLM inference workloads using performance and optimization techniques (e.g., quantization, parallelism, speculative decoding) Lead reliability engineering for LLM endpoints through capacity planning, load/soak testing, safe rollouts (blue/green, canary), failover, and incident response for outages and model quality regressions Participate in an on call rotation, lead incident triage and mitigation, and produce clear post incident root cause analyses and follow ups Identify recurring operational issues and automate remediation to improve platform stability and developer experience Build and maintain multi agent systems with strong orchestration (planning, coordination, tool calling, state/memory, and workflow control) where appropriate Contribute to an inclusive team culture grounded in diversity, opportunity, inclusion, and respect, and help drive adoption of leading edge technologies through communities of practice Required Qualifications, Capabilities, and Skills Formal training, certification, or equivalent practical experience in software engineering concepts Hands on experience with system design, application development, testing, and operational stability in production environments Advanced proficiency in Python for building production grade services and tooling Proficiency with automation and continuous delivery methods Hands on experience with AWS and Terraform for infrastructure delivery and lifecycle management Strong understanding of site reliability engineering practices, including incident management, root cause analysis, runbooks, and reliability patterns Practical knowledge of observability and instrumentation across metrics, logs, and traces Comfort with on call operations and production troubleshooting Hands on production experience operating LLM inference servers such as vLLM and llm d (or directly equivalent serving stacks) Hands on experience hosting and serving LLMs on Amazon EKS and/or Amazon SageMaker, and on local GPU infrastructure Knowledge of LLM reliability and risk considerations, including latency/throughput trade offs, model and weight versioning, prompt/response logging, and safe rollout patterns Preferred Qualifications, Capabilities, and Skills Experience developing generative AI applications, AI agents, vector search, and retrieval augmented generation patterns Experience building AI agents using frameworks such as LangChain, CrewAI, LangGraph, or similar orchestration platforms Experience operating or integrating serving platforms such as KServe, Ray Serve, NVIDIA Triton Inference Server, Text Generation Inference (TGI), alongside vLLM/llm d Familiarity with Amazon SageMaker JumpStart, SageMaker Endpoints, and Amazon Bedrock for managed model hosting Experience with online LLM quality monitoring (e.g., hallucination, toxicity, drift detection) and tracing via OpenTelemetry conventions Contributions to open source LLM serving or inference projects (e.g., vLLM, llm d, Ray, KServe, Triton)
Who You'll Be Working WithAs a Data Solution Architect at Capgemini, you will design and lead the delivery of modern data platforms that enable analytics, AI, GenAI, and data driven decision making at scale. You will translate business strategy into robust, governed, and AI ready architectures, taking end to end ownership from vision through to delivery and value realisationYou will be part of the Data Platforms team that is part of the Insights and Data Global Practice that has seen strong growth and continued success across a variety of projects and sectors. Data Platforms is the home of the Data Engineers, Platform Engineers, Solutions Architects and Business Analysts who are focused on driving our customers digital and data transformation journey using the modern cloud platforms. We specialise on using the latest frameworks, reference architectures and technologies using AWS, Azure and GCP along with various data platforms like Databricks and SnowflakePlease Note:Security Clearance: To be successfully appointed to this role, must be eligible to obtain Security Check (SC)clearance.To obtain SC clearance, the successful applicant must have resided continuously within the United Kingdom for the last 5 years, along with other criteria and requirements.Throughout the recruitment process, you will be asked questions about your security clearance eligibility such as, but not limited to, country of residence and nationality.Some posts are restricted to sole UK Nationals for security reasons; therefore, you may be asked about your citizenship in the application process.The Focus Of Your RoleAs a Solution Architect with an Azure Data Factory (ADF) and Microsoft Fabric focus, you will be an integral part of our team dedicated to building scalable, secure, and well-governed data platforms. You will leverage your expertise in ADF, Fabric (Lakehouse, Warehouse, and Real-Time Analytics), and the wider Azure data ecosystem to design, develop, and implement modern data architectures and pipelines that fuel analytics, AI/ML, and data-driven operations.Design and build high-performance data integration solutions: Use Azure Data Factory (and/or Fabric Data Factory) to orchestrate ingestion, transformation, and movement of data across on-premises and cloud sources into Azure services.Design and oversee the delivery of secure lakehouse and warehouse architectures: Implement logical and physical data models, data quality controls, and governance practices using Microsoft Fabric (Lakehouse/Warehouse), Purview, and Azure security controls to ensure trusted data.Ability to design, build and deploy AI/ML-enabled solutions: Enable feature-ready, governed datasets for data science and integrate with Azure Machine Learning and Fabric experiences to operationalise models and drive business insights.Design, monitor and optimise data pipelines and platform performance: Use Fabric capacity management, pipeline monitoring, logging, and operational best practices to improve reliability, throughput, cost, and scalability.Collaborate with cross-functional teams: Work closely with business analysts, data engineers, data scientists, and platform/DevOps teams to implement secure CI/CD, environment management, and a scalable Fabric workspace and governance model.Stay ahead of the curve: Continuously learn and adapt to the evolving Microsoft data platform landscape, including ADF, Microsoft Fabric, Synapse, Purview, and related best practices.Support governance and metadata management: Implement data discovery, classification, lineage, and stewardship practices using Microsoft Purview and aligned standards for trusted, auditable data products.Own security architecture for data platforms: Design identity, access, and secrets management (e.g., Entra ID RBAC, managed identities, Key Vault) and apply network and monitoring controls appropriate for sensitive public sector workloads.Embed engineering excellence: Define CI/CD and release management for ADF/Fabric, including Git integration, branching strategies, automated testing, and repeatable environment provisioning using Infrastructure-as-Code (e.g., Bicep/Terraform).Drive FinOps and capacity planning: Shape Microsoft Fabric capacity strategy, workload isolation, usage monitoring, and cost optimisation to balance performance, resilience, and value.Lead migration and modernisation: Assess legacy estates and design pragmatic roadmaps to modern Azure/Fabric architectures, including transition planning, delivery governance, and risk management.Support delivery leadership and pre-sales: Contribute to proposals, solution shaping, estimations, and delivery plans, and provide technical leadership across multi-supplier teams.What You'll BringYou will bring deep experience delivering data platforms and data architecture within complex public sector environments, with a strong understanding of government operating models, regulatory obligations, and the need for trusted, mission critical data. You will have a proven ability to design secure, scalable, and well governed data foundations that support analytics, AI, and GenAI while meeting requirements for data protection, sovereignty, transparency, and auditability.You will be comfortable working with senior stakeholders to translate outcomes into pragmatic data and AI architectures, balancing innovation with risk management. You will bring strong leadership and collaboration skills, enabling multi supplier delivery teams to align around shared standards, reuse platforms effectively, and build sustainable data capabilities that deliver long term value for citizens and public services.Experience:Minimum 7+ years of experience as a Data Architect, including designing, developing and implementing solutions on the Microsoft data platform (Azure Data Factory and/or Microsoft Fabric).Proven expertise in data integration and analytics platforms, including Azure Data Factory, Microsoft Fabric (Lakehouse/Warehouse), and strong understanding of data warehousing, dimensional modelling, and lakehouse concepts.Experience with Microsoft Azure cloud platform, including Azure Data Lake Storage/ADLS Gen2, Microsoft Fabric (OneLake, Workspaces, Capacity), Azure Synapse and/or SQL, and Azure Data Factory.Excellent problem-solving and analytical skills and strong communication and teamwork skills.Passion for data and a thirst for learning; either already a Microsoft Fabric advocate or working towards deep capability in Fabric and ADF.Relevant Microsoft certifications (e.g., Azure Solutions Architect, Data Engineer, and/or Microsoft Fabric certifications).Hands-on experience with CI/CD and Infrastructure-as-Code for Azure data platforms (e.g., Git-based workflows for ADF/Fabric, automated deployments, and Bicep/Terraform).Additional InformationHybrid working: The places that you work from day to day will vary according to your role, your needs, and those of the business; it will be a blend of Company offices, client sites, and your home; noting that you will be unable to work at home 100% of the time.If you are successfully offered this position, you will go through a series of pre-employment checks, including identity, nationality (single or dual) or immigration status, employment history going back 3 continuous years, and unspent criminal record check (known as Disclosure and Barring Service)What we'll offer youYou will be encouraged to have a positive work-life balance. Our hybrid-first way of working means we embed hybrid working in all that we do and make flexible working arrangements the day-to-day reality for our people. All UK employees are eligible to request flexible working arrangements.You will be empowered to explore, innovate, and progress. You will benefit from Capgemini's 'learning for life' mindset, meaning you will have countless training and development opportunities from thinktanks to hackathons, and access to 250,000 courses with numerous external certifications from AWS, Microsoft, Harvard Manage Mentor, Cybersecurity qualifications and much more.Why we're differentAt Capgemini, we help organisations across the world become more agile, more competitive, and more successful. Smart, tailored, often ground-breaking technical solutions to complex problems are the norm. But so, too, is a culture that's as collaborative as it is forward thinking. Working closely with each other, and with our clients, we get under the skin of businesses and to the heart of their goals. You will too.Capgemini is proud to represent nearly 130 nationalities and its cultural diversity. Our holistic definition of diversity extends beyond gender, gender identity, sexual orientation, disability, ethnicity, race, age, and religion. Capgemini views diversity as everything that makes us who we are as an organization, including our social background, our experiences in life and work, our communication styles and even our personality. These dimensions contribute to the type of diversity we value the most: diversity of thought.
09/07/2026
Full time
Who You'll Be Working WithAs a Data Solution Architect at Capgemini, you will design and lead the delivery of modern data platforms that enable analytics, AI, GenAI, and data driven decision making at scale. You will translate business strategy into robust, governed, and AI ready architectures, taking end to end ownership from vision through to delivery and value realisationYou will be part of the Data Platforms team that is part of the Insights and Data Global Practice that has seen strong growth and continued success across a variety of projects and sectors. Data Platforms is the home of the Data Engineers, Platform Engineers, Solutions Architects and Business Analysts who are focused on driving our customers digital and data transformation journey using the modern cloud platforms. We specialise on using the latest frameworks, reference architectures and technologies using AWS, Azure and GCP along with various data platforms like Databricks and SnowflakePlease Note:Security Clearance: To be successfully appointed to this role, must be eligible to obtain Security Check (SC)clearance.To obtain SC clearance, the successful applicant must have resided continuously within the United Kingdom for the last 5 years, along with other criteria and requirements.Throughout the recruitment process, you will be asked questions about your security clearance eligibility such as, but not limited to, country of residence and nationality.Some posts are restricted to sole UK Nationals for security reasons; therefore, you may be asked about your citizenship in the application process.The Focus Of Your RoleAs a Solution Architect with an Azure Data Factory (ADF) and Microsoft Fabric focus, you will be an integral part of our team dedicated to building scalable, secure, and well-governed data platforms. You will leverage your expertise in ADF, Fabric (Lakehouse, Warehouse, and Real-Time Analytics), and the wider Azure data ecosystem to design, develop, and implement modern data architectures and pipelines that fuel analytics, AI/ML, and data-driven operations.Design and build high-performance data integration solutions: Use Azure Data Factory (and/or Fabric Data Factory) to orchestrate ingestion, transformation, and movement of data across on-premises and cloud sources into Azure services.Design and oversee the delivery of secure lakehouse and warehouse architectures: Implement logical and physical data models, data quality controls, and governance practices using Microsoft Fabric (Lakehouse/Warehouse), Purview, and Azure security controls to ensure trusted data.Ability to design, build and deploy AI/ML-enabled solutions: Enable feature-ready, governed datasets for data science and integrate with Azure Machine Learning and Fabric experiences to operationalise models and drive business insights.Design, monitor and optimise data pipelines and platform performance: Use Fabric capacity management, pipeline monitoring, logging, and operational best practices to improve reliability, throughput, cost, and scalability.Collaborate with cross-functional teams: Work closely with business analysts, data engineers, data scientists, and platform/DevOps teams to implement secure CI/CD, environment management, and a scalable Fabric workspace and governance model.Stay ahead of the curve: Continuously learn and adapt to the evolving Microsoft data platform landscape, including ADF, Microsoft Fabric, Synapse, Purview, and related best practices.Support governance and metadata management: Implement data discovery, classification, lineage, and stewardship practices using Microsoft Purview and aligned standards for trusted, auditable data products.Own security architecture for data platforms: Design identity, access, and secrets management (e.g., Entra ID RBAC, managed identities, Key Vault) and apply network and monitoring controls appropriate for sensitive public sector workloads.Embed engineering excellence: Define CI/CD and release management for ADF/Fabric, including Git integration, branching strategies, automated testing, and repeatable environment provisioning using Infrastructure-as-Code (e.g., Bicep/Terraform).Drive FinOps and capacity planning: Shape Microsoft Fabric capacity strategy, workload isolation, usage monitoring, and cost optimisation to balance performance, resilience, and value.Lead migration and modernisation: Assess legacy estates and design pragmatic roadmaps to modern Azure/Fabric architectures, including transition planning, delivery governance, and risk management.Support delivery leadership and pre-sales: Contribute to proposals, solution shaping, estimations, and delivery plans, and provide technical leadership across multi-supplier teams.What You'll BringYou will bring deep experience delivering data platforms and data architecture within complex public sector environments, with a strong understanding of government operating models, regulatory obligations, and the need for trusted, mission critical data. You will have a proven ability to design secure, scalable, and well governed data foundations that support analytics, AI, and GenAI while meeting requirements for data protection, sovereignty, transparency, and auditability.You will be comfortable working with senior stakeholders to translate outcomes into pragmatic data and AI architectures, balancing innovation with risk management. You will bring strong leadership and collaboration skills, enabling multi supplier delivery teams to align around shared standards, reuse platforms effectively, and build sustainable data capabilities that deliver long term value for citizens and public services.Experience:Minimum 7+ years of experience as a Data Architect, including designing, developing and implementing solutions on the Microsoft data platform (Azure Data Factory and/or Microsoft Fabric).Proven expertise in data integration and analytics platforms, including Azure Data Factory, Microsoft Fabric (Lakehouse/Warehouse), and strong understanding of data warehousing, dimensional modelling, and lakehouse concepts.Experience with Microsoft Azure cloud platform, including Azure Data Lake Storage/ADLS Gen2, Microsoft Fabric (OneLake, Workspaces, Capacity), Azure Synapse and/or SQL, and Azure Data Factory.Excellent problem-solving and analytical skills and strong communication and teamwork skills.Passion for data and a thirst for learning; either already a Microsoft Fabric advocate or working towards deep capability in Fabric and ADF.Relevant Microsoft certifications (e.g., Azure Solutions Architect, Data Engineer, and/or Microsoft Fabric certifications).Hands-on experience with CI/CD and Infrastructure-as-Code for Azure data platforms (e.g., Git-based workflows for ADF/Fabric, automated deployments, and Bicep/Terraform).Additional InformationHybrid working: The places that you work from day to day will vary according to your role, your needs, and those of the business; it will be a blend of Company offices, client sites, and your home; noting that you will be unable to work at home 100% of the time.If you are successfully offered this position, you will go through a series of pre-employment checks, including identity, nationality (single or dual) or immigration status, employment history going back 3 continuous years, and unspent criminal record check (known as Disclosure and Barring Service)What we'll offer youYou will be encouraged to have a positive work-life balance. Our hybrid-first way of working means we embed hybrid working in all that we do and make flexible working arrangements the day-to-day reality for our people. All UK employees are eligible to request flexible working arrangements.You will be empowered to explore, innovate, and progress. You will benefit from Capgemini's 'learning for life' mindset, meaning you will have countless training and development opportunities from thinktanks to hackathons, and access to 250,000 courses with numerous external certifications from AWS, Microsoft, Harvard Manage Mentor, Cybersecurity qualifications and much more.Why we're differentAt Capgemini, we help organisations across the world become more agile, more competitive, and more successful. Smart, tailored, often ground-breaking technical solutions to complex problems are the norm. But so, too, is a culture that's as collaborative as it is forward thinking. Working closely with each other, and with our clients, we get under the skin of businesses and to the heart of their goals. You will too.Capgemini is proud to represent nearly 130 nationalities and its cultural diversity. Our holistic definition of diversity extends beyond gender, gender identity, sexual orientation, disability, ethnicity, race, age, and religion. Capgemini views diversity as everything that makes us who we are as an organization, including our social background, our experiences in life and work, our communication styles and even our personality. These dimensions contribute to the type of diversity we value the most: diversity of thought.
About Us At Bezos, our vision is to Deliver Happiness - for our team, for end consumers, for the e-commerce brands we serve, and for our logistics partners. We're the managed global fulfilment partner for scaling e-commerce brands: one platform and one team handling fulfilment across a global fulfilment network, spanning the UK, Europe, North America and Australia. We give growing brands enterprise-grade logistics without the enterprise-grade complexity. We're a fast-moving, AI-native, Series A startup that will almost double our business in 2026 - and the platform that makes it all run is exactly what you'll build. The Mission: What You Will Achieve You'll become a cornerstone of our engineering team and help build the platform that powers global fulfilment - orders, inventory, shipments and returns flowing across our network every day. Reporting directly to the Head of Engineering, you won't just write production-grade code: you'll own core services end-to-end, mentor other engineers, influence the big technical decisions, and help shape how we build. We're genuinely AI-native and we expect our engineers to build with AI every day. This is a hands-on, high-impact seat in a small team where one exceptional engineer changes the trajectory of the whole business. Core Pillars of Success Build the core platform. Design, develop and maintain scalable, secure services and APIs in our serverless cloud environment, predominantly in Go and React. Own it end-to-end. Take domain-specific services from architectural design through to deployment, monitoring, and investigating and fixing the root causes of issues - you build it, you run it. Build with AI. Use modern AI-powered dev tools (Claude Code, Cursor, GitHub Copilot) every day to ship faster, and help set the standard for how we engineer with AI. Champion engineering excellence. Raise the bar on development workflows, testing, deployment and observability. Release small, fast and often - and keep the code simple, because the best code is the code you don't have to write. Level up the team. Mentor other engineers through code reviews, pair programming and design discussions, and help shape our engineering culture and best practice. In Your First 90 Days, You Will Get to know the platform end-to-end and ship your first production code in your opening weeks Take ownership of a domain-specific service, from design through to deployment and monitoring Establish your AI-assisted engineering workflow and share what's working with the team Start raising the bar through code reviews, pairing and design discussions Our Tech Stack Core Language: Go, React Cloud Provider: AWS (Lambda, SNS, SQS, S3, EC2, Cognito, CloudWatch) Database: PostgreSQL Infrastructure as Code: Terraform Architecture: event-driven, serverless-first microservices Who You Are: Skills & Experience Non-Negotiables: 2+ years in a senior software engineering role, ideally in a startup environment Strong backend fundamentals and deep commercial experience with Go - or a strong systems background in another language and the drive to master Go fast Extensive experience with AWS, event-driven architecture and serverless infrastructure like AWS Lambda Fluent designing and building RESTful APIs, with a solid grasp of microservice and serverless architectures AI-native - you already use AI-powered dev tools (Claude Code, Cursor, Copilot) and are genuinely excited to build with them every day A pragmatic builder with a knack for simplifying complex systems and shipping scalable solutions A product-oriented mindset - you care deeply about solving real user problems, not just shipping output Bonus Points (Nice to Have): Strong React / front-end experience Terraform or other infrastructure-as-code E-commerce, logistics or supply-chain exposure Experience mentoring engineers or leading technical projects Benefits Build the core platform that powers global fulfilment Real ownership and unusually fast scope - a hands-on software developer role where you can shape your career path An AI-native engineering culture where building with AI is the default, not an experiment Remote-first team, meeting in person a couple of times a month 25 days holiday + 8 bank holidays Mental health support through Spill, and a free Headspace subscription
09/07/2026
Full time
About Us At Bezos, our vision is to Deliver Happiness - for our team, for end consumers, for the e-commerce brands we serve, and for our logistics partners. We're the managed global fulfilment partner for scaling e-commerce brands: one platform and one team handling fulfilment across a global fulfilment network, spanning the UK, Europe, North America and Australia. We give growing brands enterprise-grade logistics without the enterprise-grade complexity. We're a fast-moving, AI-native, Series A startup that will almost double our business in 2026 - and the platform that makes it all run is exactly what you'll build. The Mission: What You Will Achieve You'll become a cornerstone of our engineering team and help build the platform that powers global fulfilment - orders, inventory, shipments and returns flowing across our network every day. Reporting directly to the Head of Engineering, you won't just write production-grade code: you'll own core services end-to-end, mentor other engineers, influence the big technical decisions, and help shape how we build. We're genuinely AI-native and we expect our engineers to build with AI every day. This is a hands-on, high-impact seat in a small team where one exceptional engineer changes the trajectory of the whole business. Core Pillars of Success Build the core platform. Design, develop and maintain scalable, secure services and APIs in our serverless cloud environment, predominantly in Go and React. Own it end-to-end. Take domain-specific services from architectural design through to deployment, monitoring, and investigating and fixing the root causes of issues - you build it, you run it. Build with AI. Use modern AI-powered dev tools (Claude Code, Cursor, GitHub Copilot) every day to ship faster, and help set the standard for how we engineer with AI. Champion engineering excellence. Raise the bar on development workflows, testing, deployment and observability. Release small, fast and often - and keep the code simple, because the best code is the code you don't have to write. Level up the team. Mentor other engineers through code reviews, pair programming and design discussions, and help shape our engineering culture and best practice. In Your First 90 Days, You Will Get to know the platform end-to-end and ship your first production code in your opening weeks Take ownership of a domain-specific service, from design through to deployment and monitoring Establish your AI-assisted engineering workflow and share what's working with the team Start raising the bar through code reviews, pairing and design discussions Our Tech Stack Core Language: Go, React Cloud Provider: AWS (Lambda, SNS, SQS, S3, EC2, Cognito, CloudWatch) Database: PostgreSQL Infrastructure as Code: Terraform Architecture: event-driven, serverless-first microservices Who You Are: Skills & Experience Non-Negotiables: 2+ years in a senior software engineering role, ideally in a startup environment Strong backend fundamentals and deep commercial experience with Go - or a strong systems background in another language and the drive to master Go fast Extensive experience with AWS, event-driven architecture and serverless infrastructure like AWS Lambda Fluent designing and building RESTful APIs, with a solid grasp of microservice and serverless architectures AI-native - you already use AI-powered dev tools (Claude Code, Cursor, Copilot) and are genuinely excited to build with them every day A pragmatic builder with a knack for simplifying complex systems and shipping scalable solutions A product-oriented mindset - you care deeply about solving real user problems, not just shipping output Bonus Points (Nice to Have): Strong React / front-end experience Terraform or other infrastructure-as-code E-commerce, logistics or supply-chain exposure Experience mentoring engineers or leading technical projects Benefits Build the core platform that powers global fulfilment Real ownership and unusually fast scope - a hands-on software developer role where you can shape your career path An AI-native engineering culture where building with AI is the default, not an experiment Remote-first team, meeting in person a couple of times a month 25 days holiday + 8 bank holidays Mental health support through Spill, and a free Headspace subscription
About Us At Bezos, our vision is to Deliver Happiness - for our team, for end consumers, for the e-commerce brands we serve, and for our logistics partners. We're the managed global fulfilment partner for scaling e-commerce brands: one platform and one team handling fulfilment across a global fulfilment network, spanning the UK, Europe, North America and Australia. We give growing brands enterprise-grade logistics without the enterprise-grade complexity. We're a fast-moving, AI-native, Series A startup that will almost double our business in 2026 - and the platform that makes it all run is exactly what you'll build. The Mission: What You Will Achieve You'll become a cornerstone of our engineering team and help build the platform that powers global fulfilment - orders, inventory, shipments and returns flowing across our network every day. Reporting directly to the Head of Engineering, you won't just write production-grade code: you'll own core services end-to-end, mentor other engineers, influence the big technical decisions, and help shape how we build. We're genuinely AI-native and we expect our engineers to build with AI every day. This is a hands-on, high-impact seat in a small team where one exceptional engineer changes the trajectory of the whole business. Core Pillars of Success Build the core platform. Design, develop and maintain scalable, secure services and APIs in our serverless cloud environment, predominantly in Go and React. Own it end-to-end. Take domain-specific services from architectural design through to deployment, monitoring, and investigating and fixing the root causes of issues - you build it, you run it. Build with AI. Use modern AI-powered dev tools (Claude Code, Cursor, GitHub Copilot) every day to ship faster, and help set the standard for how we engineer with AI. Champion engineering excellence. Raise the bar on development workflows, testing, deployment and observability. Release small, fast and often - and keep the code simple, because the best code is the code you don't have to write. Level up the team. Mentor other engineers through code reviews, pair programming and design discussions, and help shape our engineering culture and best practice. In Your First 90 Days, You Will Get to know the platform end-to-end and ship your first production code in your opening weeks Take ownership of a domain-specific service, from design through to deployment and monitoring Establish your AI-assisted engineering workflow and share what's working with the team Start raising the bar through code reviews, pairing and design discussions Our Tech Stack Core Language: Go, React Cloud Provider: AWS (Lambda, SNS, SQS, S3, EC2, Cognito, CloudWatch) Database: PostgreSQL Infrastructure as Code: Terraform Architecture: event-driven, serverless-first microservices Who You Are: Skills & Experience Non-Negotiables: 2+ years in a senior software engineering role, ideally in a startup environment Strong backend fundamentals and deep commercial experience with Go - or a strong systems background in another language and the drive to master Go fast Extensive experience with AWS, event-driven architecture and serverless infrastructure like AWS Lambda Fluent designing and building RESTful APIs, with a solid grasp of microservice and serverless architectures AI-native - you already use AI-powered dev tools (Claude Code, Cursor, Copilot) and are genuinely excited to build with them every day A pragmatic builder with a knack for simplifying complex systems and shipping scalable solutions A product-oriented mindset - you care deeply about solving real user problems, not just shipping output Bonus Points (Nice to Have): Strong React / front-end experience Terraform or other infrastructure-as-code E-commerce, logistics or supply-chain exposure Experience mentoring engineers or leading technical projects Benefits Build the core platform that powers global fulfilment Real ownership and unusually fast scope - a hands-on software developer role where you can shape your career path An AI-native engineering culture where building with AI is the default, not an experiment Remote-first team, meeting in person a couple of times a month 25 days holiday + 8 bank holidays Mental health support through Spill, and a free Headspace subscription
09/07/2026
Full time
About Us At Bezos, our vision is to Deliver Happiness - for our team, for end consumers, for the e-commerce brands we serve, and for our logistics partners. We're the managed global fulfilment partner for scaling e-commerce brands: one platform and one team handling fulfilment across a global fulfilment network, spanning the UK, Europe, North America and Australia. We give growing brands enterprise-grade logistics without the enterprise-grade complexity. We're a fast-moving, AI-native, Series A startup that will almost double our business in 2026 - and the platform that makes it all run is exactly what you'll build. The Mission: What You Will Achieve You'll become a cornerstone of our engineering team and help build the platform that powers global fulfilment - orders, inventory, shipments and returns flowing across our network every day. Reporting directly to the Head of Engineering, you won't just write production-grade code: you'll own core services end-to-end, mentor other engineers, influence the big technical decisions, and help shape how we build. We're genuinely AI-native and we expect our engineers to build with AI every day. This is a hands-on, high-impact seat in a small team where one exceptional engineer changes the trajectory of the whole business. Core Pillars of Success Build the core platform. Design, develop and maintain scalable, secure services and APIs in our serverless cloud environment, predominantly in Go and React. Own it end-to-end. Take domain-specific services from architectural design through to deployment, monitoring, and investigating and fixing the root causes of issues - you build it, you run it. Build with AI. Use modern AI-powered dev tools (Claude Code, Cursor, GitHub Copilot) every day to ship faster, and help set the standard for how we engineer with AI. Champion engineering excellence. Raise the bar on development workflows, testing, deployment and observability. Release small, fast and often - and keep the code simple, because the best code is the code you don't have to write. Level up the team. Mentor other engineers through code reviews, pair programming and design discussions, and help shape our engineering culture and best practice. In Your First 90 Days, You Will Get to know the platform end-to-end and ship your first production code in your opening weeks Take ownership of a domain-specific service, from design through to deployment and monitoring Establish your AI-assisted engineering workflow and share what's working with the team Start raising the bar through code reviews, pairing and design discussions Our Tech Stack Core Language: Go, React Cloud Provider: AWS (Lambda, SNS, SQS, S3, EC2, Cognito, CloudWatch) Database: PostgreSQL Infrastructure as Code: Terraform Architecture: event-driven, serverless-first microservices Who You Are: Skills & Experience Non-Negotiables: 2+ years in a senior software engineering role, ideally in a startup environment Strong backend fundamentals and deep commercial experience with Go - or a strong systems background in another language and the drive to master Go fast Extensive experience with AWS, event-driven architecture and serverless infrastructure like AWS Lambda Fluent designing and building RESTful APIs, with a solid grasp of microservice and serverless architectures AI-native - you already use AI-powered dev tools (Claude Code, Cursor, Copilot) and are genuinely excited to build with them every day A pragmatic builder with a knack for simplifying complex systems and shipping scalable solutions A product-oriented mindset - you care deeply about solving real user problems, not just shipping output Bonus Points (Nice to Have): Strong React / front-end experience Terraform or other infrastructure-as-code E-commerce, logistics or supply-chain exposure Experience mentoring engineers or leading technical projects Benefits Build the core platform that powers global fulfilment Real ownership and unusually fast scope - a hands-on software developer role where you can shape your career path An AI-native engineering culture where building with AI is the default, not an experiment Remote-first team, meeting in person a couple of times a month 25 days holiday + 8 bank holidays Mental health support through Spill, and a free Headspace subscription
Xtravirt is a UK leader in private cloud consulting and managed services, specialising in VMware Cloud Foundation and VMware-based digital infrastructure. For over 18 years, Xtravirt has supported enterprises across multiple sectors with the design, delivery and ongoing optimisation of secure, scalable and efficient private cloud environments. Recognised as a leading Broadcom partner, Xtravirt is committed to helping organisations accelerate their digital transformation and realise the full value of their cloud investments. Quality Assurance Engineer - the role, purpose and mission We have an exciting opportunity for an experienced Quality Assurance Engineer to join our Cloud Automation team. Cloud Automation is a key function, accelerating customer deployment, adoption and consumption of private cloud platforms. Working closely with account, strategy and advisory, and professional services teams, the Cloud Automation team sits at the heart of driving rapid results and unlocking customer value for enterprise customers. As a Quality Assurance Engineer at Xtravirt, you will play a pivotal role in ensuring that the solutions we deliver meet the highest quality standards, meeting customer needs and exceeding expectations. Working as part of a cross-functional team, you'll be involved in both manual and automated testing, contributing to both small and large-scale projects, from planning and executing tests to designing and implementing quality management strategies. This is a customer-facing role, where you will collaborate with development teams, clients, and partners to ensure that all aspects of the solution meet Xtravirt's rigorous quality expectations. By joining our team, you will receive a competitive remuneration package, benefits, and a personalised development plan to help you achieve your professional goals. This role is based in our Bulgaria team (Sofia Office) and applicants must have the right to work in Bulgaria. Key Responsibilities: Customer Success: Act as a trusted advisor to customers by ensuring that all products and solutions meet their quality requirements and expectations. Solution Testing: Design and execute comprehensive test plans, including functional, non-functional (performance, security, load, stress), integration, and system testing, for VMware-based solutions Automation and CI/CD: Set up and integrate testing tools into automated workflows and continuous integration (CI) / continuous delivery (CD) pipelines Quality Strategy: Architect and maintain quality management strategies and systems for both traditional and CI/CD-based development approaches, ensuring scalability, reliability, and performance Collaboration: Work closely with developers, DevOps engineers, architects, and project managers to ensure seamless testing processes and timely delivery of high-quality solutions Monitoring and Reporting: Track defects, performance metrics, and quality KPIs, and report findings to the relevant teams, providing actionable insights Continuous Improvement: Lead and contribute to reviews, retrospectives, and continuous improvement initiatives, ensuring best practices and process optimizations are in place Customer Expectations: Align test strategies with customer needs and manage expectations, ensuring quality goals are met consistently Key Skills & Experience To be successful in this role, you should have a combination of technical expertise and a passion for delivering impactful cloud solutions. Candidates should demonstrate experience in: Testing Expertise: Strong experience with manual and automated testing in both waterfall and Agile (Scrum, Kanban) environments. Cloud Platforms: Familiarity with AWS, Azure, or GCP environments and cloud-native development practices. VMware by Broadcom products such as VMware Cloud Foundation, vDefend and AVI and features is desired including, but not limited to, VCF Operations and VCF Automation Networking & Systems: Solid understanding of IP networking and experience working with Linux & Windows systems Quality Management: Experience architecting quality management systems, including the development of test cases, strategies, and the execution of automated/manual tests. Troubleshooting: Expertise in troubleshooting technical issues across different OSI layers and system architectures Cross-Functional Collaboration: Proven ability to collaborate with cross-functional teams, ensuring alignment across development, operations, and support teams English Proficiency: Excellent communication skills in English (both written and verbal), with experience in documenting and reporting on quality processes
08/07/2026
Full time
Xtravirt is a UK leader in private cloud consulting and managed services, specialising in VMware Cloud Foundation and VMware-based digital infrastructure. For over 18 years, Xtravirt has supported enterprises across multiple sectors with the design, delivery and ongoing optimisation of secure, scalable and efficient private cloud environments. Recognised as a leading Broadcom partner, Xtravirt is committed to helping organisations accelerate their digital transformation and realise the full value of their cloud investments. Quality Assurance Engineer - the role, purpose and mission We have an exciting opportunity for an experienced Quality Assurance Engineer to join our Cloud Automation team. Cloud Automation is a key function, accelerating customer deployment, adoption and consumption of private cloud platforms. Working closely with account, strategy and advisory, and professional services teams, the Cloud Automation team sits at the heart of driving rapid results and unlocking customer value for enterprise customers. As a Quality Assurance Engineer at Xtravirt, you will play a pivotal role in ensuring that the solutions we deliver meet the highest quality standards, meeting customer needs and exceeding expectations. Working as part of a cross-functional team, you'll be involved in both manual and automated testing, contributing to both small and large-scale projects, from planning and executing tests to designing and implementing quality management strategies. This is a customer-facing role, where you will collaborate with development teams, clients, and partners to ensure that all aspects of the solution meet Xtravirt's rigorous quality expectations. By joining our team, you will receive a competitive remuneration package, benefits, and a personalised development plan to help you achieve your professional goals. This role is based in our Bulgaria team (Sofia Office) and applicants must have the right to work in Bulgaria. Key Responsibilities: Customer Success: Act as a trusted advisor to customers by ensuring that all products and solutions meet their quality requirements and expectations. Solution Testing: Design and execute comprehensive test plans, including functional, non-functional (performance, security, load, stress), integration, and system testing, for VMware-based solutions Automation and CI/CD: Set up and integrate testing tools into automated workflows and continuous integration (CI) / continuous delivery (CD) pipelines Quality Strategy: Architect and maintain quality management strategies and systems for both traditional and CI/CD-based development approaches, ensuring scalability, reliability, and performance Collaboration: Work closely with developers, DevOps engineers, architects, and project managers to ensure seamless testing processes and timely delivery of high-quality solutions Monitoring and Reporting: Track defects, performance metrics, and quality KPIs, and report findings to the relevant teams, providing actionable insights Continuous Improvement: Lead and contribute to reviews, retrospectives, and continuous improvement initiatives, ensuring best practices and process optimizations are in place Customer Expectations: Align test strategies with customer needs and manage expectations, ensuring quality goals are met consistently Key Skills & Experience To be successful in this role, you should have a combination of technical expertise and a passion for delivering impactful cloud solutions. Candidates should demonstrate experience in: Testing Expertise: Strong experience with manual and automated testing in both waterfall and Agile (Scrum, Kanban) environments. Cloud Platforms: Familiarity with AWS, Azure, or GCP environments and cloud-native development practices. VMware by Broadcom products such as VMware Cloud Foundation, vDefend and AVI and features is desired including, but not limited to, VCF Operations and VCF Automation Networking & Systems: Solid understanding of IP networking and experience working with Linux & Windows systems Quality Management: Experience architecting quality management systems, including the development of test cases, strategies, and the execution of automated/manual tests. Troubleshooting: Expertise in troubleshooting technical issues across different OSI layers and system architectures Cross-Functional Collaboration: Proven ability to collaborate with cross-functional teams, ensuring alignment across development, operations, and support teams English Proficiency: Excellent communication skills in English (both written and verbal), with experience in documenting and reporting on quality processes
Job Description: Chief Technology Officer Reference: INET/CTO/June 26 Location: London, UK (Hybrid) Salary: £55,000.00 - £65,000.00 Per annum (Based on experience) Job Open date: 26th June 2026 Close date: 25th July 2026 No of openings: 1 Type: Full-time, Permanent Executive Leadership Reports to: Chief Executive Officer / Board of Directors Function: Product & Engineering Leadership About I-Net Software Solutions I-Net Software Solutions is a UK-headquartered technology company delivering IT consulting, software engineering, and innovative digital products across the UK, Europe, and the Middle East & Africa, powered by a high-velocity engineering organisation of 200+ developers in India. Operating on a "Local Strategy, Global Engineering" model, we combine on-the-ground client partnership with around-the-clock delivery. We serve regulated, high-stakes industries including insurance, healthcare, and banking, and we are a Crown Commercial Service (CCS) G-Cloud 14 supplier to the UK public sector. Our work spans software development, AI & machine learning, cloud transformation, cybersecurity, UI/UX, and managed IT services. We are also an ISO-certified, Cyber Essentials and AWS-aligned partner trusted by clients with a 93% retention rate. Crucially, we are now scaling beyond services into our own technology products - including Onsurance, our next-generation insurtech platform for policy comparison, aggregation, and management. This is the frontier we are hiring this role to lead. The Opportunity We are seeking a hands-on, product-minded Chief Technology Officer to own the technology vision and engineering execution behind I-Net's product portfolio. This is a product-led mandate: your primary focus is turning our in-house platforms (starting with Onsurance) from beta into scalable, secure, commercially successful products, while shaping the engineering culture, architecture, and talent that make that possible. You will be the most senior technology leader in the business, bridging our UK product and commercial teams with our India-based engineering force. You will set technical direction, make build-versus-buy and architecture decisions, and be personally credible in the room with engineers, customers, regulators, and investors alike. Key Responsibilities Product & Technology Strategy Own the product technology vision: define and drive the multi-year technical roadmap for I-Net's own products (Onsurance and future platforms), aligned to commercial goals and market opportunity. Lead build vs. buy decisions: evaluate and select architectures, platforms, and third-party technologies that balance speed-to-market, cost, and long-term scalability. Translate market needs into roadmap: partner with product, commercial, and founding teams to convert customer and market insight into prioritised, shippable engineering plans. Champion AI & data: embed AI/ML and intelligent automation into our products to create defensible differentiation and measurable customer value. Product Engineering & Delivery Take products from beta to scale: lead the engineering effort to mature Onsurance and other platforms into robust, multi-tenant, production-grade products. Own architecture: design and govern scalable, secure, cloud-native architectures (AWS), with strong CI/CD, infrastructure automation, and observability. Drive engineering quality: establish standards for code quality, automated testing, performance, and release management across the product organisation. Stay hands-on where it counts: remain close to the codebase and architecture; lead by technical example, not only by org chart. Security, Compliance & Risk Own product security: embed security-by-design across the SDLC, protecting customer and policyholder data in line with our cybersecurity posture. Ensure regulatory readiness: build products that meet the compliance demands of insurance, healthcare, banking, and UK public sector engagements (e.g. GDPR, G-Cloud, ISO, Cyber Essentials). Manage technical risk: identify, communicate, and mitigate architectural, operational, and vendor risks to the leadership team. Team Leadership & Culture Lead globally: direct and grow distributed product-engineering teams across the UK and India, bridging time zones, cultures, and an offshore delivery model. Build and retain talent: recruit, mentor, and develop senior engineers and tech leads; create a high-performance, accountable engineering culture. Set the operating rhythm: establish agile delivery practices, metrics, and reporting that keep teams fast, focused, and aligned to outcomes. Commercial & Stakeholder Leadership Inform commercial strategy: advise the CEO and board on technology investment, scaling economics, and product monetisation. Represent technology externally: act as the technical face of our products to enterprise clients, partners, regulators, and prospective investors. Manage budgets and vendors: own the product technology budget and key infrastructure and tooling partnerships. What We're Looking For Essential Proven senior engineering leadership (CTO, VP Engineering, Head of Engineering, or equivalent), including ownership of a product taken from early stage to scale. Strong track record building and shipping commercial software products - ideally SaaS or platform products, not solely client services delivery. Deep, current architecture expertise across cloud-native systems (AWS preferred), APIs, microservices, CI/CD, and infrastructure automation. Demonstrated experience leading distributed and/or offshore engineering teams across multiple geographies. Strong grasp of security, data protection, and compliance in regulated environments. Excellent communication and stakeholder skills - able to influence at board level and remain credible with hands on engineers. Right to work in the UK and ability to work on a hybrid basis from London. Desirable Experience in insurtech, fintech, healthtech, or other regulated domains. Hands on experience applying AI/ML in production products. Familiarity with UK public sector delivery and frameworks such as CCS G-Cloud. Experience working within a services and products hybrid business model. Exposure to scaling teams and platforms in a high growth or founder led environment. What We Offer A genuine product leadership mandate: the chance to own and scale I-Net's own platforms, not just deliver client projects. Executive influence and a seat at the leadership table from day one. UK Sponsorship A 200+ strong global engineering capability to build with. Hybrid working based in London, with international scope across the UK, Europe, and MEA. Competitive executive compensation package (details discussed during the process). How to Apply To apply, submit your CV and a short cover note outlining a product you have led from early stage to scale, and the technology decisions you are most proud of. Apply via: Contact: I-Net Software Solutions is an equal opportunity employer. We are committed to diversity, equity, and inclusion, and welcome applications from all qualified candidates regardless of background.
08/07/2026
Full time
Job Description: Chief Technology Officer Reference: INET/CTO/June 26 Location: London, UK (Hybrid) Salary: £55,000.00 - £65,000.00 Per annum (Based on experience) Job Open date: 26th June 2026 Close date: 25th July 2026 No of openings: 1 Type: Full-time, Permanent Executive Leadership Reports to: Chief Executive Officer / Board of Directors Function: Product & Engineering Leadership About I-Net Software Solutions I-Net Software Solutions is a UK-headquartered technology company delivering IT consulting, software engineering, and innovative digital products across the UK, Europe, and the Middle East & Africa, powered by a high-velocity engineering organisation of 200+ developers in India. Operating on a "Local Strategy, Global Engineering" model, we combine on-the-ground client partnership with around-the-clock delivery. We serve regulated, high-stakes industries including insurance, healthcare, and banking, and we are a Crown Commercial Service (CCS) G-Cloud 14 supplier to the UK public sector. Our work spans software development, AI & machine learning, cloud transformation, cybersecurity, UI/UX, and managed IT services. We are also an ISO-certified, Cyber Essentials and AWS-aligned partner trusted by clients with a 93% retention rate. Crucially, we are now scaling beyond services into our own technology products - including Onsurance, our next-generation insurtech platform for policy comparison, aggregation, and management. This is the frontier we are hiring this role to lead. The Opportunity We are seeking a hands-on, product-minded Chief Technology Officer to own the technology vision and engineering execution behind I-Net's product portfolio. This is a product-led mandate: your primary focus is turning our in-house platforms (starting with Onsurance) from beta into scalable, secure, commercially successful products, while shaping the engineering culture, architecture, and talent that make that possible. You will be the most senior technology leader in the business, bridging our UK product and commercial teams with our India-based engineering force. You will set technical direction, make build-versus-buy and architecture decisions, and be personally credible in the room with engineers, customers, regulators, and investors alike. Key Responsibilities Product & Technology Strategy Own the product technology vision: define and drive the multi-year technical roadmap for I-Net's own products (Onsurance and future platforms), aligned to commercial goals and market opportunity. Lead build vs. buy decisions: evaluate and select architectures, platforms, and third-party technologies that balance speed-to-market, cost, and long-term scalability. Translate market needs into roadmap: partner with product, commercial, and founding teams to convert customer and market insight into prioritised, shippable engineering plans. Champion AI & data: embed AI/ML and intelligent automation into our products to create defensible differentiation and measurable customer value. Product Engineering & Delivery Take products from beta to scale: lead the engineering effort to mature Onsurance and other platforms into robust, multi-tenant, production-grade products. Own architecture: design and govern scalable, secure, cloud-native architectures (AWS), with strong CI/CD, infrastructure automation, and observability. Drive engineering quality: establish standards for code quality, automated testing, performance, and release management across the product organisation. Stay hands-on where it counts: remain close to the codebase and architecture; lead by technical example, not only by org chart. Security, Compliance & Risk Own product security: embed security-by-design across the SDLC, protecting customer and policyholder data in line with our cybersecurity posture. Ensure regulatory readiness: build products that meet the compliance demands of insurance, healthcare, banking, and UK public sector engagements (e.g. GDPR, G-Cloud, ISO, Cyber Essentials). Manage technical risk: identify, communicate, and mitigate architectural, operational, and vendor risks to the leadership team. Team Leadership & Culture Lead globally: direct and grow distributed product-engineering teams across the UK and India, bridging time zones, cultures, and an offshore delivery model. Build and retain talent: recruit, mentor, and develop senior engineers and tech leads; create a high-performance, accountable engineering culture. Set the operating rhythm: establish agile delivery practices, metrics, and reporting that keep teams fast, focused, and aligned to outcomes. Commercial & Stakeholder Leadership Inform commercial strategy: advise the CEO and board on technology investment, scaling economics, and product monetisation. Represent technology externally: act as the technical face of our products to enterprise clients, partners, regulators, and prospective investors. Manage budgets and vendors: own the product technology budget and key infrastructure and tooling partnerships. What We're Looking For Essential Proven senior engineering leadership (CTO, VP Engineering, Head of Engineering, or equivalent), including ownership of a product taken from early stage to scale. Strong track record building and shipping commercial software products - ideally SaaS or platform products, not solely client services delivery. Deep, current architecture expertise across cloud-native systems (AWS preferred), APIs, microservices, CI/CD, and infrastructure automation. Demonstrated experience leading distributed and/or offshore engineering teams across multiple geographies. Strong grasp of security, data protection, and compliance in regulated environments. Excellent communication and stakeholder skills - able to influence at board level and remain credible with hands on engineers. Right to work in the UK and ability to work on a hybrid basis from London. Desirable Experience in insurtech, fintech, healthtech, or other regulated domains. Hands on experience applying AI/ML in production products. Familiarity with UK public sector delivery and frameworks such as CCS G-Cloud. Experience working within a services and products hybrid business model. Exposure to scaling teams and platforms in a high growth or founder led environment. What We Offer A genuine product leadership mandate: the chance to own and scale I-Net's own platforms, not just deliver client projects. Executive influence and a seat at the leadership table from day one. UK Sponsorship A 200+ strong global engineering capability to build with. Hybrid working based in London, with international scope across the UK, Europe, and MEA. Competitive executive compensation package (details discussed during the process). How to Apply To apply, submit your CV and a short cover note outlining a product you have led from early stage to scale, and the technology decisions you are most proud of. Apply via: Contact: I-Net Software Solutions is an equal opportunity employer. We are committed to diversity, equity, and inclusion, and welcome applications from all qualified candidates regardless of background.
