12 jobs found

Test Engineer Bristol £35,000 - £39,000 + Shift Premium + 25 days, private healthcare, share incentive, work life balance This is a fantastic opportunity to join a well-established company that is going through a period of growth and investment. You will be part of a supportive team, and opportunities for progression are tangible here. The Role: Deliver a fully functional tested product, strictly following the test procedures. Take ownership of the product allocated to you and proactively seek resolution of any issues. Ensure test procedures are strictly and efficiently adhered to and that all documentation is fully completed, accurately supports test results, and signed off. Consistently deliver against target times. Actively support test time reduction through Continuous Improvement principles. Drive improved product quality through data capture (FRACAS), ensuring faults are accurately reported and provide adequate detail to support analysis and effective corrective action. Proactively support the Test Team Leader to achieve on-time delivery against the manufacturing plan. Support initiatives to improve quality, Health & Safety, build/test cleanliness, and 5S within the test department and associated areas. Actively promote 5S principles within the test department. The Candidate: Time-served Electrical apprenticeship or City and Guilds part 3, or qualified to HND, HNC, or BTech level 3 (electrical). The ability to strictly follow test procedures and accurately report test results against established standards. Capable of accurate and speedy diagnosis of faults to component level. Understands quality and Health and Safety implications of test procedures. Able to investigate and analyse problems and suggest solutions. IT literate. A self-motivated team player; able to operate with the minimum of supervision and communicate clearly with employees at all levels. If you are interested in this position please click 'apply'.

Test Engineer Bristol £35,000 - £39,000 + Shift Premium + 25 days, private healthcare, share incentive, work life balance This is a fantastic opportunity to join a well-established company that is going through a period of growth and investment. You will be part of a supportive team, and opportunities for progression are tangible here. The Role: Deliver a fully functional tested product, strictly following the test procedures. Take ownership of the product allocated to you and proactively seek resolution of any issues. Ensure test procedures are strictly and efficiently adhered to and that all documentation is fully completed, accurately supports test results, and signed off. Consistently deliver against target times. Actively support test time reduction through Continuous Improvement principles. Drive improved product quality through data capture (FRACAS), ensuring faults are accurately reported and provide adequate detail to support analysis and effective corrective action. Proactively support the Test Team Leader to achieve on-time delivery against the manufacturing plan. Support initiatives to improve quality, Health & Safety, build/test cleanliness, and 5S within the test department and associated areas. Actively promote 5S principles within the test department. The Candidate: Time-served Electrical apprenticeship or City and Guilds part 3, or qualified to HND, HNC, or BTech level 3 (electrical). The ability to strictly follow test procedures and accurately report test results against established standards. Capable of accurate and speedy diagnosis of faults to component level. Understands quality and Health and Safety implications of test procedures. Able to investigate and analyse problems and suggest solutions. IT literate. A self-motivated team player; able to operate with the minimum of supervision and communicate clearly with employees at all levels. If you are interested in this position please click 'apply'.

We're on a mission to provide equitable access to economic opportunity, for everyone. We close critical skill gaps in the workforce through a new kind of apprenticeship that combines work and learning. We begin by recognizing high-potential individuals both inside and outside of a company's current workforce and then we create applied, guided and equitable learning programs, with measurable impact. Because we believe the world needs a better way to match its potential. We work with over 1,500 leading companies including the likes of Microsoft, Citi and Just Eat to help solve their business-critical problems, and we've trained over 16,000 professional apprentices in the tech and data skills of the future. This is made possible by our global team who are driven to achieve a mission that matters, together. Join Multiverse and help us set a new course for work. The Opportunity Multiverse is seeking a skilled Senior Analyst to join the Revenue Strategy & Operations team, supporting our UK Sales business. This role includes optimizing our sales operations, analyzing trends to enhance the sales funnel, ensuring accuracy and efficiency in our GTM commission processes, and driving key strategic projects to power our growth. This position suits someone with strong analytical skills, a collaborative approach to cross-functional projects, and experience with compensation design and commission tools (e.g., SPIFF, Xactly). Key Responsibilities Execute critical analytics requests for the UK Sales teams (e.g., dashboard creation, reporting for Quarterly Business Reviews). Own specific elements of the UK RevOps function-reporting, headcount and quota tracking, and compensation-to help refine the UK GTM strategy. Develop and implement a seamless process for GTM commission payouts, ensuring accuracy, compliance, and timely execution. Utilise SPIFF (or similar) commissions software to automate calculations, tracking, and reporting. Analyse commission data to ensure accuracy and resolve discrepancies. Design and deliver training sessions on commission processes and SPIFF usage. About You 4+ years of analytical experience, ideally in a technology company or consulting setting, with a background in GTM or Sales Strategy and Operations, Finance, Accounting, etc. Proficiency in data analysis tools such as Excel and Google Sheets, with bonus points for SQL experience and Tableau. Knowledge of CRM platforms (e.g., Salesforce, HubSpot) and experience creating C-suite-level dashboards. Experienced in working with commission tools, ideally SPIFF or comparable alternatives like Xactly. Process-oriented mindset with the ability to independently address challenges, iterate on solutions, and document processes for broad understanding. Strong communication skills, excited to work in a diverse, distributed team environment. Ability to convey complex problems and analyses to both technical and non-technical stakeholders. Positive and proactive approach, capable of both hands-on work and strategic reflection. Benefits Time off - 27 days holiday, plus 7 additional days off: 1 life event day, 2 volunteer days and 4 company-wide wellbeing days and 8 bank holidays per year. Health & Wellness - private medical Insurance with Bupa, a medical cashback scheme, life insurance, gym membership & wellness resources through Gympass and access to Spill - all-in-one mental health support. Hybrid & remote work offering - with 3 days per week in the London office and the opportunity to work abroad 45 days a year. Team fun - weekly socials, company-wide events and office snacks! Our Commitment to Diversity, Equity, and Inclusion We're an equal opportunities employer. And proud of it. Every applicant and employee is afforded the same opportunities regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. This will never change. Right to Work Do you have the right to work in the UK? Unfortunately, at this time we cannot offer sponsorship for this role and we cannot consider overseas applications. Safeguarding All posts in Multiverse involve some degree of responsibility for safeguarding. Successful applicants are required to complete a Disclosure Form from the Disclosure and Barring Service ("DBS") for the position. Failure to declare any convictions (that are not subject to DBS filtering) may disqualify a candidate for appointment or result in summary dismissal if the discrepancy comes to light subsequently.

Test Engineer Bristol £35,000 - £39,000 + Shift Premium + 25 days, private healthcare, share incentive, work life balance This is a fantastic opportunity to join a well-established company that is going through a period of growth and investment. You will be part of a supportive team, and opportunities for progression are tangible here. The Role: Deliver a fully functional tested product, strictly following the test procedures. Take ownership of the product allocated to you and proactively seek resolution of any issues. Ensure test procedures are strictly and efficiently adhered to and that all documentation is fully completed, accurately supports test results, and signed off. Consistently deliver against target times. Actively support test time reduction through Continuous Improvement principles. Drive improved product quality through data capture (FRACAS), ensuring faults are accurately reported and provide adequate detail to support analysis and effective corrective action. Proactively support the Test Team Leader to achieve on-time delivery against the manufacturing plan. Support initiatives to improve quality, Health & Safety, build/test cleanliness, and 5S within the test department and associated areas. Actively promote 5S principles within the test department. The Candidate: Time-served Electrical apprenticeship or City and Guilds part 3, or qualified to HND, HNC, or BTech level 3 (electrical). The ability to strictly follow test procedures and accurately report test results against established standards. Capable of accurate and speedy diagnosis of faults to component level. Understands quality and Health and Safety implications of test procedures. Able to investigate and analyse problems and suggest solutions. IT literate. A self-motivated team player; able to operate with the minimum of supervision and communicate clearly with employees at all levels. If you are interested in this position please click 'apply'.

Location Dstl Porton Down, Salisbury, Wiltshire, SP4 0JQ or Dstl Portsdown West, Fareham, Hampshire, PO17 6AD About the job Job summary Dstl is the science and technology arm of the Ministry of Defence.  We improve the front-line capability of the UK Armed Forces helping keep our country safe.   The Cyber Security and Safety Group has never been more important. Many military platforms such as fast jets, unmanned air vehicles, helicopters, naval vessels, and land vehicles are becoming increasingly reliant on Software, Artificial Intelligence (AI) and Autonomous functions to control all aspects of their behaviour.   We’re looking for mathematically strong data scientists to help make AI reliant military systems robust and trustworthy in complex operations to help save lives. An example of our world class inspiring work is designing and trialling a variety of autonomous air and ground vehicles out in Salisbury plain with the US and Australia. AI models were retrained in flight to meet changing mission situations to enhance commanders’ decision-making. You could be involved in: Assessing and improving AI content in Defence and Security safety critical systems in the Air, Sea and Land domains, to ensure that they are safe, secure and protected. Applying the latest thinking in verification and validation of artificial intelligence and autonomous functions for defence and security purposes. Innovating to support the delivery of the UK Cyber Strategy by researching algorithms for Cyber defence. Dstl recognises the importance of diversity and inclusion as people from diverse backgrounds bring fresh ideas. We are committed to building an inclusive working environment in which each employee fulfils their potential and maximises their contribution. We particularly welcome female and ethnic minority applicants and those from the LGBTQI community, as they are under-represented within Dstl at these levels. Job description In this role you will: Have a drive for keeping abreast of the latest developments in cyber security and emerging trends in artificial intelligence. We give our people the opportunity to think and innovate. We offer loads of opportunities for training and scholarships, attending and presenting at conferences, and collaborating with internal research and industry and academia. Work in a team consisting of highly professional Autonomy and Mathematical experts with enviable national and international reputations to take part in cutting edge research.  Use your critical thinking and creative problem solving skills to implement state of art methods and tools.   Develop a knowledge of undertaking verification, validation and vulnerability assessments on Systems of interest.     Appreciate the importance of safety, security requirements to have a positive impact on defence and security of the UK.   Deliver technical reports and recommendations to leadership, senior officials across government and military and other non-technical audiences through clear data storytelling and well-crafted verbal presentations Person specification We are looking for someone who has: A keen interest in algorithms, AI, ML or statistical analysis along with a willingness to develop additional capabilities in cyber security and safety. Experience contributing to Software or AI / ML intensive projects. Is looking for a career with a difference, doing a job that provides the latest and most effective tools to defend our nation and uphold the principle of freedom.  Important Information: Our work in defence, security and intelligence requires our employees to be UK Nationals who are able to gain a high level of security clearance to undertake the projects we are involved in to protect us from security threats. For this reason, only UK Nationals will be able to apply for this role. If you are an international or dual-national candidate, and you think you have the skills we need, please consider applying to any of our government, security or defence partners. This role will require full UK security clearance and you should have resided in the UK for the past 5 years. For some roles Developed Vetting will also be required, in this case you should have resided in the UK for the past 10 years.   Behaviours We'll assess you against these behaviours during the selection process: Changing and Improving Communicating and Influencing Seeing the Big Picture Working Together Benefits Benefits  Dstl’s full range of great benefits can be found in the information pack which includes: Financial : An excellent pension scheme starting from 26% employer contribution ( find out more here ). In Year Rewarding Achievement bonuses and thank you vouchers. Rental deposit scheme and cycle to work scheme. Flexible working :  Options include alternative working patterns such as; compressed hours (e.g. working a 4 day week/ 9 day fortnight), job shares and annualised hours (agreed number of hours per annum paid monthly i.e. working term-time only). Working hours:  Flexibility around your working day (e.g. start time, finish time). Ability to bank hours in a 12 month reference period including the ability to accrue and use 3 days per calendar month. Where you work:  Depending on your role, blended working may be available including remote working to suit you and your team. This can be discussed at interview. Annual leave:  25 days pro rata (rising to 30 after 5 years) plus 8 public holidays with the ability to buy/sell 5 additional days per annum. Family:  Maternity, adoption or shared parental leave of up to 26 weeks with full pay, an additional 13 weeks statutory pay and a further 13 weeks unpaid Learning and Development:  Dstl encourages and supports charterships, accreditations and provides employees access to fully funded apprenticeships up to level 7 (Masters Degree). Dstl will pay for 2 memberships with relevant bodies/institutions. Employees also have access to Civil Service Learning. Facilities:  Onsite parking, EV Charging points, restaurants, cafés and gyms. Things you need to know Selection process details This vacancy is using  Success Profiles (opens in a new window) , and will assess your Behaviours and Experience. We want you to have your best chance of success in our recruitment process, so If at any stage of the application process you would like help or assistance please contact the Dstl Recruitment Team dstlrecruitment@dstl.gov.uk and we will do all we can to support you. Sifting will be taking place bi-weekly throughout the campaign, successful applicants will be invited to attend an online interview via MS Teams. Feedback will only be provided if you attend an interview or assessment. Security Successful candidates must undergo a criminal record check. Successful candidates must meet the security requirements before they can be appointed. The level of security needed is  security check (opens in a new window) . See our vetting charter (opens in a new window) . People working with government assets must complete  baseline personnel security standard (opens in new window)  checks. Nationality requirements Open to UK nationals only. This job is not open to candidates who hold a dual nationality. Working for the Civil Service The  Civil Service Code (opens in a new window)  sets out the standards of behaviour expected of civil servants. We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's  recruitment principles (opens in a new window) . The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria. The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy. Apply and further information This vacancy is part of the  Great Place to Work for Veterans (opens in a new window)  initiative. Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records. Contact point for applicants Job contact : Name : Dstl Recruitment Email : dstlrecruitment@dstl.gov.uk Recruitment team Email : dstlrecruitment@dstl.gov.uk Further information Should you wish to raise a formal complaint about the Dstl recruitment process you should email dstlrecruitment@dstl.gov.uk stating the nature of the issue. We will respond within 5 working days. Attachments 20230626_CSAS_Data_Scientist_Autonomy_Dependability_L5  Opens in new window (docx, 66kB) Candidate_info_pack_CIS - 20220824  Opens in new window (pdf, 1378kB)

Job Title: Undergraduate Admissions Coordinator Department: Recruitment & Admissions Grade: Grade 5 Salary range: £24,285 - £27,131 per annum Working arrangements: Generally Monday - Friday 9am - 5pm, with some evening and weekend work. Recruitment & Admissions staff are currently hybrid working, and from 3 October staff will normally work on-site for a minimum of two days per week (40% of contracted hours), Monday - Friday. Closing date: 3rd October 2022 The University At Durham University we are proud of our people. A globally outstanding centre of educational excellence, a collegiate community of extraordinary people, a unique and historic setting - Durham is a university like no other. Across the University we have a huge variety of roles and career opportunities, which together make us a large and successful community, which is a key hub of activity within our region and nationally. Whether you are at the very start, middle or end of your career, there is a role for you. We believe everyone has their own unique skills to offer. We would be thrilled if you would consider joining our thriving University. Further information about the University can be found here The Role and the Department The Admissions Coordinator supports a professional, knowledgeable, effective and efficient admissions service delivering the University's strategic aims and targets and ensuring that University and external regulations and policies are adhered to. The post involves processing applications with a focus on certain departments and/or applicants, applying judgement to independently make criteria-based decisions. The post will take a lead within the admissions team on an area of work, identifying opportunities to make improvements where possible and then promoting these ideas to others. It also involves providing information, advice and guidance and developing positive working relationships with other staff within Recruitment and Admissions, across the wider University, and beyond. A commitment to maximising personal and team effectiveness and the principles of equality and diversity is essential. Occasional weekend/evening working will be required. This is to attend external events and assist with tasks such as open days and undergraduate confirmation. Due to the operational needs of the Office, annual leave is not permitted between the receipt of A level results and the 31st August each year, and the number of staff permitted to be on annual leave during September and other peak periods is restricted. Recruitment and Admissions Services Based in the Global Division, Recruitment and Admissions Services brings together a number of teams providing services in events, enquiry management, CRM, data analysis and forecasting, projects and compliance and admissions. It provides an essential service to the University in ensuring its financial sustainability and in delivering student number growth and increasing diversity in line with strategic aims and targets. We are the public face of the University in UK schools and colleges, through our contact with prospects, enquirers and applicants across the world and through our events programme. The team includes a range of professionals from a number of specialisms including administrators, decision makers, data analysts and forecasters, IT specialists, designers and marketers, events managers and recruiters. Working at Durham A competitive salary is only one part of the many fantastic benefits you will receive if you join the University: you will also receive access to the following fantastic benefits: • 27 Days annual leave per year in addition to 8 public holidays and 4 customary days per year - a total of 39 days per year. The University closes between Christmas and New Year. • No matter how you travel to work, we have you covered. We have parking across campus, a cycle to work scheme which helps you to buy a bike and discount with local bus and train companies. • Lots of support for health and wellbeing including discounted membership for our state of the art sport and gym facilities and access to a 24-7 Employee Assistance Programme. • On site nursery is available and children's clubs in the summer holidays. • Family friendly policies, including maternity and adoption leave, which are among the most generous in the higher education sector (and likely above and beyond many employers). • There is a genuine commitment to developing our colleagues professionally and personally. There is a comprehensive range of development courses, apprenticeships and access to qualifications and routes to develop your career in the University. All staff have dedicated annual time to concentrate on their personal development opportunities. • The opportunity to take part in staff volunteering activities to make a difference in the local community • Discounts are available via our benefits portal including; money off at supermarkets, high street retailers, IT products such as Apple, the cinema and days out at various attractions. • We offer generous pension schemes. Durham University is committed to equality diversity, inclusion and values Our collective aim is to create an open and inclusive environment where everyone can reach their full potential and we believe our staff should reflect the diversity of the global community in which we work. As a University equality, diversity, and inclusion (EDI) are a key part of the University's Strategy and a central part of everything we do. We also live by our values and our Staff Code of Conduct. At Durham we actively work towards providing an environment where our staff and students can study, work and live in a community which is supportive and inclusive. It's important to us that all of our colleagues are aligned to both our values and commitment to EDI. We welcome and encourage applications from members of groups who are under-represented in our work force including people with disabilities, women and black, Asian and minority ethnic communities. If you have taken time out of your career, and you feel it relevant, let us know about it in your application. If you are a candidate with a disability, we are committed to ensuring fair treatment throughout the recruitment process. We will make adjustments to support the interview process wherever it is reasonable to do so and, where successful, reasonable adjustments will be made to support people within their role. What you need to demonstrate when you apply/Person Specification When you apply it is important that you let us know what skills/experience you have from a similar role and/or what skills/experience you have which would make you right for this role. Further information about the role and responsibilities is at the end of this job description. Where a criteria has an asterix next to it, it may be given additional weighting when your application is considered. Your application should cover the following criteria: Essential Criteria 1. Excellent oral and written communication skills and the ability to develop effective working relationships, both internally and externally. 2. Strong digital competence with demonstrable skills in using core digital tools including internet, email, digital communication tools, and Microsoft 365 applications. 3. Five GCSE's at least Grade C or level four (or equivalent) including English Language and Mathematics (or equivalent experience). 4. Evidence of personal development to maintain skills. 5. Post-16 qualification or equivalent experience. 6. Relevant administrative experience in a busy, data driven, office environment. 7. Demonstrable ability to proactively work with team members to ensure the delivery of high quality services. 8. Demonstrable ability to provide advice and guidance to a range of customers and colleagues. 9. Experience of working on the front line with service delivery, and the ability to work under pressure and meet tight deadlines without compromising on quality. 10. Ability to solve problems as part of a team and resolve issues, plan solutions and make pragmatic decisions. 11. Ability to effectively network and exchange advice and information for development purposes. 12. Experience of working with complex administrative processes and requiring a high level of accuracy and attention to detail. 13. Ability to make criteria-based decisions and to think critically with sound judgement. Desirable Criteria 1. A good understanding of the student experience provided at Durham University 2. Knowledge and experience of Higher Education admissions processes, including making decisions on applications. How to apply To progress to the assessment stage, candidates must evidence each of the essential criteria required for the role in the person specification above. Where there are desirable criteria we would also urge you to provide any relevant evidence. Please don't forget to check if there is any weighted criteria (see above). While some criteria will be considered at the shortlisting stage, other criteria may be considered later in the assessment process, such as questions at interview. Submitting your application We prefer to receive applications online. We will update you about your application at various points during the process, via automated emails from our e-recruitment system. Please check your spam/junk folder periodically to ensure you receive all emails What you are required to submit: • A CV..... click apply for full job details

Are you looking for a future career whilst achieving an apprenticeship qualification? Do you have a passion to learn and work in IT? If this is you, then you are just who we are looking for! Join Buckinghamshire Fire & Rescue Service team. ICT ApprenticeReference: VAC000233 Location: Headquarters, Stocklake, Aylesbury, Buckinghamshire, HP20 1BD Salary: £18,328 - £18,722 a year (National Living Wage) Contract: Two Year Fixed Term Contract Hours: Full time, 37 hour week Package: Local Government Pension Scheme Good annual leave entitlement Employee benefits Employee Assistance Programme Access to Occupational Health provision Free onsite parking Onsite gym facilities About us Buckinghamshire Fire & Rescue Service serves a population of more than 800,000 in the Southeast of England. Around 400 firefighters operate from 19 fire stations from the outskirts of London to the South Midlands. Not all lifesavers wear uniforms. We employ around 100 people from specialist support staff to education and fire prevention. We are a diverse, welcoming community - will you join us? Our apprenticeships are designed to give you the hands-on experience needed in a real job that brings out the best in you, with real responsibilities, real challenges, real projects and scope to grow your career. The work is fast paced, reactive and sometimes challenging. About the role You'll study and achieve the (Level 2) apprenticeship qualification throughout the duration of this apprenticeship. You will act as a referral point for dealing with complex or technical requests, issues, complaints, and queries. Working alongside experienced IT professionals you will be mentored and trained in the use of various IT systems and software packages. Your duties will include: Diagnosing & resolving software, hardware and networking incidents Recording, updating and documenting requests using the IT service desk system Installing and configuring new IT equipment Learning how to use a range of IT support tools Here's what some of our staff have recently said: "I left school without any IT experience and was downhearted as I believed it would be difficult to get into the technology industry without going to university. Being enrolled into the apprenticeship scheme has allowed me to gain the experience and skills required to work within the industry I love, whilst gaining a valuable qualification at the same time!" "Having the opportunity to take an apprenticeship has enabled me to start a career in a field I didn't think I would be able to get into, this far into my working life." "Going through an apprenticeship with IT has provided me with a number of opportunities. Not only has it enabled me to start a career in an area I have a significant interest in, but I've also gained valuable experience in a professional work environment and furthered my knowledge of IT." About you Skills required: Passion for IT and computers Work to time sensitive deadlines with good attention to detail A drive to succeed in the IT industry Good communication and interpersonal skills Work well on your own as well as part of a team High levels of integrity, honesty, reliability, and confidentiality Working as part of a team you will be part of our continuing drive to improve our ICT performance. The Service Desk team plays a key role by providing a single initial customer interface for all information and communications technology service requests. What are the entry requirements? To be eligible to apply for this role, you will need to have: GCSE's in Maths and English A - C/4-9 (or equivalent). We are looking for someone who can communicate effectively with a wide range of people, and enjoys working in a team environment, with: A 'can do' attitude A willingness to learn What certification will you achieve? You will be enrolled onto an ICT Apprenticeship and if successful will achieve a level 2 apprenticeship. How will I be assessed during the apprenticeship scheme? You will be assessed in a variety of ways which could include: Formal external courses and examinations On the job observations Evidence of your duties/tasks performed Reports from mentors and managers Production of an e-portfolio of evidence End point assessment What happens after the apprenticeship? At the end of the apprenticeship scheme, we will work closely with you to identify the next steps, this could include: A job with us Further or higher education Closing Date: 25 September 2022 at Midnight Interested? If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position. If there are any adaptions or adjustments, we can make to assist you in your application or with our recruitment process, please contact us via email or telephone. We are currently experiencing issues with our recruitment portal therefore no application forms are being received at the moment. No agencies please.

Employer description: RCN Networks is a versatile managed service provider and one-stop-shop for business technology solutions. From network integration to system support via our helpdesk, we offer a comprehensive range of managed I.T. services to benefit your business. We are an extremely busy company with a large client base. Overview: We have an exciting opportunity with our office based in Harrogate, where we have an immediate requirement for a 1st line IT Support Engineer to join the team. The position will be office based initially but will also require some onsite client visits for hardware installations or support where remote support is not possible. Job type: Full-time, Permanent. Main role / Responsibilities: In this role you will be the first point of contact for: Taking 1st line support calls Creating new user accounts, PC and laptop troubleshooting and setups Software installations Password resets The role will be varied and there will be constant hands-on training from all experienced 2nd and 3rd line team members which will fast track your learning and position within the company. You will also: Provide excellent customer service to customers Escalate issues to senior engineers There will also be exposure to management of Microsoft 365, VOIP systems and project work. Essential Requirements / Skills and Personal Qualities we are looking for: Excellent communication and customer service skills Excellent written and verbal communication skills Be a team player with great attitude and work ethics to match Eager and hungry to learn and progress Have the ability to multi-task Eagar and initiative / someone that asks for something to do rather than wait to be asked Entry requirements: You need to have 5 GCSE's Maths and English (or equivalents) at grades D or above 3x GCSE's (or equivalent) at grades A-C in any subject You must not already have a qualification in a similar subject at the same level, or higher level than this apprenticeship. If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. Find out more here. https://Qualifications/UKQRS/Default.aspx Benefits: Bonus scheme Pension contributions Important Information: QA's apprenticeships are funded by the Education & Skills Funding Agency (ESFA), an executive agency of the Department for Education. To be eligible for a Government funded apprenticeship you must have lived in the UK or European Economic Area (EEA) for the last 3 consecutive years.

ICT Apprentice Location: Langley, Slough SL3 6DB Salary: £14K to 16K Annually Contract: Full Time, Permanent Hours: Monday to Friday 08.30 - 17.30 Are you looking for a new and exciting challenge and consider yourself someone with all the technical know-how? Do you want the chance to work with other like-minded individuals and in turn achieve a Level 3 Information Communications Technician qualification? We have a fantastic opportunity for a computer literate and technically minded individual to join our team within Slough (Langley) ICT Apprentice- The Role: • Assisting with the management of support tickets through a platform • Dealing and learning the use of remote management platforms to complete real-time monitoring of the company's clients for both, system health and security (device updates and anti-virus) • Assisting with customer service including responding to all inbound support calls and emails and logging support tickets • Manage existing support tickets to ensure they are picked up by the team issues • Assist senior engineers with project work • Any other duties as requested by the directors ICT Apprentice- What we need from you: • Ability to diagnose and resolve basic technical issues, from either previous experience or as a hobby • Good understanding of computer systems, mobile devices, and technology products • Any Experience using Windows 10 Operating Systems, Microsoft Edge, and Microsoft Office products such as Word, Excel, PowerPoint, and Outlook Qualifications: • GCSEs Maths and English (A to C) Personal Qualities: • Organisational & planning skills, with good attention to detail • Excellent Communication Skills - written & verbal • Proactive attitude and a willingness to learn new skills • Able to work with minimal supervision Training to be Provided An Information Communications Technician (ICT) provides support to internal and/or external customers, by using tools or systems to problem solve and trouble-shoot routine and non-routine problems. This occupation supports clients/customers with their systems. They achieve this through monitoring and maintaining the systems and/or platforms to maximise productivity and user experience. The pathway you will be following: A Support Technician As a result, you will achieve: Level 3 Information Communications Technician Future Prospects e-Careers encourages staff to grow and offers support for additional training and learning as well as a salary review annually, which all apprentices to date have experienced different levels of pay rise where there can be definitely more significant enhancements to salary depending on performance too. It would great if you had experience in the following: ICT, Information Communication Technician, IT, Support, Helpdesk, 1st Line Support, Customer Support, Internal Support, External Support, Troubleshoot, Troubleshooting, Support Technician, Technical, Tech, Technology, IT, Computing, Software, Computer, Windows, Microsoft, Outlook, Trainee, Training, Apprentice, Apprenticeship, Graduate If you feel you have the skills and experience to be successful within this role, click on APPLY no forwarding an up-to-date copy of your CV for consideration in the first instance. No agencies please!

Salary: £157.50 - £293.63 p/w Working Week: Monday to Friday – requirement to work one of the following dependant on rota. 0800 to 1630 0830 to 1700 0900 to 1730 60 minute lunch break Total hours per week: 37.50 Duration: 24 Months Start Date: ASAP About Good Energy Founded in 1999, Our mission at Good Energy is to transform the UK energy market by helping homes and businesses to be part of a sustainable solution to climate change. Good Energy is looking for talented people to help us build a more sustainable future for the UK. We’re motivated by the contribution we make every day towards developing the green energy sector and reducing the UK’s carbon emissions. Life at Good Energy is a little different from your average company. Everyone works in a fun and fast paced environment where your day to day responsibilities will be contributing to a better, more sustainable future for everyone. The Apprentice Service Desk Analyst will require a flexible self-starter, capable of working in a small but highly demanding and productive team environment. The successful candidate will work closely with members of the IT & Digital team to deliver robust solutions. The role requires the ability to communicate and work with a variety of people from every area of the As an Apprentice Service Desk Analyst, you will be part of the IT team. The IT & Digital team is responsible for supporting the Business with all IT & Digital needs. The successful candidate will require a passion for customer service and communication with colleagues, and will contribute to continual improvement of service desk documentation. Apprenticeship summary Work closely with customers around the business to collect necessary information to allow resolution of Service Desk tickets. Directly resolve service desk tickets in agreed areas of responsibility including, but not limited to: New user accounts setup (Active Directory/Exchange/Shortel telephony etc.) Account permission modification (In line with approval process) Remote deployment of software packages Account retirement in accordance with leaver’s procedures Provide application support including, but not limited to: Responding to user queries Investigating application errors Escalate tickets to Senior Service Desk Analyst as required Self-Manage assigned activities Support the Service Desk and Governance Lead Provide, to support Service Desk ticket resolution Provide information, and direct tickets, as required to other members of IT & Digital to allow tickets to be resolved, and support management of the Service Desk workload Contribute to the creation, maintenance and continual improvement of service desk processes/documentation At all times follow and support all relevant departmental policies, guidelines, processes and other documentation Maintain quality and accuracy in all areas of work, in particular for any Service Desk tickets directly resolved by yourself Support the IT & Digital Department in other activities Adopt and drive a framework of continuous improvement, developing innovative and value-added ways to serve our customer Facilitate clear and concise communications between the IT & Digital team and our customer during times of major service impacting issues Requirements and prospects Desired skills A passion for developing your Hardware/Software diagnosis and troubleshooting skills Self-starter capability Strong verbal and written communication skills Experience of gathering key information to allow decisions to be taken Attention to detail Team player with strong interpersonal skills Ability to promote a professional perception of the department to others Ability to prioritise a varied and demanding workload to hit agreed deadlines Confidence getting to grips with unfamiliar IT applications and software Adaptability: able to thrive in an evolving work environment Ability to work under pressure during times of high calls volumes and high impacting incidents. Experience with Windows 7 and Windows 10 Personal qualities   Works in a way which role models our purpose & values: Our Purpose: ‘Powering the choice of cleaner greener future, together’  Straightforward We are straightforward in how we communicate with each other and get things done Determined We are determined and resilient, overcoming challenges to realise our purpose together Inclusive We value people’s differences and recognise the strength they give us when we work together Fair In fulfilling our purpose, we aim to balance fairly the needs of our people with those of our customers, our shareholders and our future holders Desired qualifications Minimum GCSE grades A to C including Maths and English. All applicants will be required to pass initial assessments in Maths and English. All applicants will be required to complete initial assessments in Maths and English. Depending on the apprenticeship applied for, you will also need to complete the ICT initial assessment. Future prospects May lead to permanent employment for the right candidate on completion of the apprenticeship. An advanced apprenticeship in IT can lead to jobs such as Software or Web Developer, Support Engineer, Software Tester or Network Planner, and much more. You could progress to a Level 4 Higher Apprenticeship in IT, Software, Web and Telecoms. Things to consider Driving licence preferable but not essential You must be able to get to and from the place of work and college in a timely manner Advanced Apprenticeships in IT and Telecoms can take up to 24 months to complete, although the actual duration will depend on your job role and previous experience To assist you during your apprenticeship, you may be required to purchase some equipment and resources to support you during your course Closing Date: Wednesday 2nd January 2019

Salary: £157.50 - £293.63 p/w Working Week: Monday to Friday – requirement to work one of the following dependant on rota. 0800 to 1630 0830 to 1700 0900 to 1730 60 minute lunch break Total hours per week: 37.50 Duration: 24 Months Start Date: 12th November 2018 About Good Energy Founded in 1999, Our mission at Good Energy is to transform the UK energy market by helping homes and businesses to be part of a sustainable solution to climate change. Good Energy is looking for talented people to help us build a more sustainable future for the UK. We’re motivated by the contribution we make every day towards developing the green energy sector and reducing the UK’s carbon emissions. Life at Good Energy is a little different from your average company. Everyone works in a fun and fast paced environment where your day to day responsibilities will be contributing to a better, more sustainable future for everyone. The Apprentice Service Desk Analyst will require a flexible self-starter, capable of working in a small but highly demanding and productive team environment. The successful candidate will work closely with members of the IT & Digital team to deliver robust solutions. The role requires the ability to communicate and work with a variety of people from every area of the As an Apprentice Service Desk Analyst, you will be part of the IT team. The IT & Digital team is responsible for supporting the Business with all IT & Digital needs. The successful candidate will require a passion for customer service and communication with colleagues, and will contribute to continual improvement of service desk documentation. Apprenticeship summary Work closely with customers around the business to collect necessary information to allow resolution of Service Desk tickets. Directly resolve service desk tickets in agreed areas of responsibility including, but not limited to: New user accounts setup (Active Directory/Exchange/Shortel telephony etc.) Account permission modification (In line with approval process) Remote deployment of software packages Account retirement in accordance with leaver’s procedures Provide application support including, but not limited to: Responding to user queries Investigating application errors Escalate tickets to Senior Service Desk Analyst as required Self-Manage assigned activities Support the Service Desk and Governance Lead Provide, to support Service Desk ticket resolution Provide information, and direct tickets, as required to other members of IT & Digital to allow tickets to be resolved, and support management of the Service Desk workload Contribute to the creation, maintenance and continual improvement of service desk processes/documentation At all times follow and support all relevant departmental policies, guidelines, processes and other documentation Maintain quality and accuracy in all areas of work, in particular for any Service Desk tickets directly resolved by yourself Support the IT & Digital Department in other activities Adopt and drive a framework of continuous improvement, developing innovative and value-added ways to serve our customer Facilitate clear and concise communications between the IT & Digital team and our customer during times of major service impacting issues Requirements and prospects Desired skills A passion for developing your Hardware/Software diagnosis and troubleshooting skills Self-starter capability Strong verbal and written communication skills Experience of gathering key information to allow decisions to be taken Attention to detail Team player with strong interpersonal skills Ability to promote a professional perception of the department to others Ability to prioritise a varied and demanding workload to hit agreed deadlines Confidence getting to grips with unfamiliar IT applications and software Adaptability: able to thrive in an evolving work environment Ability to work under pressure during times of high calls volumes and high impacting incidents. Experience with Windows 7 and Windows 10 Personal qualities Works in a way which role models our purpose & values: Our Purpose: ‘Powering the choice of cleaner greener future, together’  Straightforward We are straightforward in how we communicate with each other and get things done Determined We are determined and resilient, overcoming challenges to realise our purpose together Inclusive We value people’s differences and recognise the strength they give us when we work together Fair In fulfilling our purpose, we aim to balance fairly the needs of our people with those of our customers, our shareholders and our future holders Desired qualifications Minimum GCSE grades A to C including Maths and English. All applicants will be required to pass initial assessments in Maths and English. All applicants will be required to complete initial assessments in Maths and English. Depending on the apprenticeship applied for, you will also need to complete the ICT initial assessment. Future prospects May lead to permanent employment for the right candidate on completion of the apprenticeship. An advanced apprenticeship in IT can lead to jobs such as Software or Web Developer, Support Engineer, Software Tester or Network Planner, and much more. You could progress to a Level 4 Higher Apprenticeship in IT, Software, Web and Telecoms. Things to consider Driving licence preferable but not essential You must be able to get to and from the place of work and college in a timely manner Advanced Apprenticeships in IT and Telecoms can take up to 24 months to complete, although the actual duration will depend on your job role and previous experience To assist you during your apprenticeship, you may be required to purchase some equipment and resources to support you during your course Closing Date: 4th November 2018