Loch Lomond & The Trossachs National Park
Balloch, West Dunbartonshire
ICT Infrastructure Engineer (M365)
Salary : £33,622 - £40,473 per annum
Contract: Permanent - Full Time, we are happy to talk part-time and flexible working
Location: Balloch – with hybrid working model in place
Are you looking for an exciting and rewarding opportunity to work in one of the most beautiful and scenic landscapes in the world?
Loch Lomond & The Trossachs National Park covers over 720 square miles of Scotland’s finest countryside which welcomes over 4 million visitors each year. From the stunning sea lochs and rugged coastline through the majestic glens and breath-taking Loch, Scotland’s first National Park truly is a magical place to live or visit and an incredible place to work.
The role:
We have an exciting opportunity for an experienced ICT Infrastructure Engineer to join our small, dedicated team providing ICT support services for Loch Lomond & the Trossachs National Park. This is a rare opportunity to join a fast paced and high performing organisation at a truly exciting time for the Information Services team as we expand our use of Microsoft 365, look towards full Cloud adoption and being planning on our new Digital Strategy.
An experienced professional, with excellent analytical and problem-solving skills, you will have a proven track record in supporting, developing, and securing M365, Azure and Cloud based platforms, from user and app management to compliance and governance aspects as well as on site infrastructure (such as networking equipment, Microsoft Server, and VMware virtual environments)
As someone who has a background in both Microsoft 365 and Azure and on-premise technologies, you will understand how to organise and prioritise a varied workload to meet deadlines all while being confident, credible, proactive, and creative when driving quality improvement and good practice.
Responsibilities:
Provide administration and support of secure and efficient IT, telephony, data, and intranet systems, which support the business needs of the organisation, including M365, server 2016-19, networking, ICT Helpdesk (end-user support), cyber security, ongoing maintenance, system development and business continuity.
Lead the planning, implementation, administration, and development of the organisations M365 tenancy and applications.
Support the development & implementation of new technologies by advising on design concepts & changes, implementation strategies & deployment timelines.
Contribute with modern thinking regarding Infrastructure technologies to assist in the digitalization of the business.
Undertake defined support activities including performing Scheduled Maintenance (controlled upgrades and fixes), testing, problem diagnosis and Root-cause Analysis, resolving subsequent issues within agreed parameters.
Provide advice and information on matters relating to Information Services systems and software, and ICT\GIS team service delivery, and support the effective monitoring of all such systems and services.
Contribute to developing and supporting awareness initiatives, including training and the production of user guides, to promote more effective, efficient, and sustainable use of the organisation’s Information Services resources.
Assist with the provision of effective Information Services administration by maintaining key documents and records such as Asset Registers, Network Diagrams, Technical procedures, and configuration documents.
Document technical procedures and routines and assist in the production and publication of all Information Services service standards and make recommendations for policy or action.
Undertake any other duties appropriate to the grade as required.
Who we are looking for:
Your skills, abilities and experience should include:
Demonstrable relevant experience of working in a similar role
Experience of developing and supporting M365, including Azure AD, Teams, Exchange, SharePoint, OneDrive, Intune, Autopilot and O365 Apps
Experience of developing and supporting M365 Power Platform services, such as Power BI and Power Automate.
Demonstrable technical ability
Excellent analytical and problem-solving skills
The ability to adapt and to learn new skills and technologies
A recognised computing or other relevant qualification at Degree level or equivalent, or equivalent relevant experience
Ideally, but not essential, you’ll also have:
Experience of Microsoft Azure Infrastructure as a service
Strong knowledge of security solutions including firewalls, antivirus, intrusion detection, network monitoring and MDM systems
Strong knowledge and understanding of M365
Strong knowledge and understanding of Active Directory and Group policy
Relevant Microsoft Qualifications
Who we are and our values:
We offer flexible and remote working, with a generous pension scheme and annual leave allowance. Staff have access to wellbeing services and there is a strong focus on wellbeing throughout the organisation.
Being part of Loch Lomond & the Trossachs National Park Authority means being passionate about what you do, working hard to inspire and lead the way for others. We care about each other and are accessible and friendly treating each other with respect and understanding, we think about our planet with each decision we make. Together, we are the difference.
Loch Lomond & the Trossachs National Park Authority are proud to celebrate difference. Diversity of experience is vital in our success we want our business to be representative to the communities we work alongside. As an equal opportunity employer, we actively encourage applicants from a wide range of individuals, irrespective of age, disability, gender reassignment, gender identity and expression, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, and sexual orientation.
Closing date: 3 January 2024.
Interview dates are set for: w/c 15 January 2024.
07/12/2023
Full time
ICT Infrastructure Engineer (M365)
Salary : £33,622 - £40,473 per annum
Contract: Permanent - Full Time, we are happy to talk part-time and flexible working
Location: Balloch – with hybrid working model in place
Are you looking for an exciting and rewarding opportunity to work in one of the most beautiful and scenic landscapes in the world?
Loch Lomond & The Trossachs National Park covers over 720 square miles of Scotland’s finest countryside which welcomes over 4 million visitors each year. From the stunning sea lochs and rugged coastline through the majestic glens and breath-taking Loch, Scotland’s first National Park truly is a magical place to live or visit and an incredible place to work.
The role:
We have an exciting opportunity for an experienced ICT Infrastructure Engineer to join our small, dedicated team providing ICT support services for Loch Lomond & the Trossachs National Park. This is a rare opportunity to join a fast paced and high performing organisation at a truly exciting time for the Information Services team as we expand our use of Microsoft 365, look towards full Cloud adoption and being planning on our new Digital Strategy.
An experienced professional, with excellent analytical and problem-solving skills, you will have a proven track record in supporting, developing, and securing M365, Azure and Cloud based platforms, from user and app management to compliance and governance aspects as well as on site infrastructure (such as networking equipment, Microsoft Server, and VMware virtual environments)
As someone who has a background in both Microsoft 365 and Azure and on-premise technologies, you will understand how to organise and prioritise a varied workload to meet deadlines all while being confident, credible, proactive, and creative when driving quality improvement and good practice.
Responsibilities:
Provide administration and support of secure and efficient IT, telephony, data, and intranet systems, which support the business needs of the organisation, including M365, server 2016-19, networking, ICT Helpdesk (end-user support), cyber security, ongoing maintenance, system development and business continuity.
Lead the planning, implementation, administration, and development of the organisations M365 tenancy and applications.
Support the development & implementation of new technologies by advising on design concepts & changes, implementation strategies & deployment timelines.
Contribute with modern thinking regarding Infrastructure technologies to assist in the digitalization of the business.
Undertake defined support activities including performing Scheduled Maintenance (controlled upgrades and fixes), testing, problem diagnosis and Root-cause Analysis, resolving subsequent issues within agreed parameters.
Provide advice and information on matters relating to Information Services systems and software, and ICT\GIS team service delivery, and support the effective monitoring of all such systems and services.
Contribute to developing and supporting awareness initiatives, including training and the production of user guides, to promote more effective, efficient, and sustainable use of the organisation’s Information Services resources.
Assist with the provision of effective Information Services administration by maintaining key documents and records such as Asset Registers, Network Diagrams, Technical procedures, and configuration documents.
Document technical procedures and routines and assist in the production and publication of all Information Services service standards and make recommendations for policy or action.
Undertake any other duties appropriate to the grade as required.
Who we are looking for:
Your skills, abilities and experience should include:
Demonstrable relevant experience of working in a similar role
Experience of developing and supporting M365, including Azure AD, Teams, Exchange, SharePoint, OneDrive, Intune, Autopilot and O365 Apps
Experience of developing and supporting M365 Power Platform services, such as Power BI and Power Automate.
Demonstrable technical ability
Excellent analytical and problem-solving skills
The ability to adapt and to learn new skills and technologies
A recognised computing or other relevant qualification at Degree level or equivalent, or equivalent relevant experience
Ideally, but not essential, you’ll also have:
Experience of Microsoft Azure Infrastructure as a service
Strong knowledge of security solutions including firewalls, antivirus, intrusion detection, network monitoring and MDM systems
Strong knowledge and understanding of M365
Strong knowledge and understanding of Active Directory and Group policy
Relevant Microsoft Qualifications
Who we are and our values:
We offer flexible and remote working, with a generous pension scheme and annual leave allowance. Staff have access to wellbeing services and there is a strong focus on wellbeing throughout the organisation.
Being part of Loch Lomond & the Trossachs National Park Authority means being passionate about what you do, working hard to inspire and lead the way for others. We care about each other and are accessible and friendly treating each other with respect and understanding, we think about our planet with each decision we make. Together, we are the difference.
Loch Lomond & the Trossachs National Park Authority are proud to celebrate difference. Diversity of experience is vital in our success we want our business to be representative to the communities we work alongside. As an equal opportunity employer, we actively encourage applicants from a wide range of individuals, irrespective of age, disability, gender reassignment, gender identity and expression, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, and sexual orientation.
Closing date: 3 January 2024.
Interview dates are set for: w/c 15 January 2024.
ERP Support Desk Analyst
Based in our Skipton, UK office
Are you looking for your next opportunity in an ERP role? Do you already have skills in Microsoft Dynamics 365 Business Central?
MBP Solutions is experiencing a period of exciting growth, and we’re moving our ERP system to Business Central. This has created an opportunity for an ERP Administrator, ideally with Business Central experience, to work on our digitisation projects and provide helpdesk support for our growing international business. This role will provide 1st and 2nd line support to the business, as well as working closely with our gold partners to manage any escalated 3rd line support tickets and follow these through to completion. Ideally you will have a good working knowledge of Microsoft Dynamics 365 Business Central and/or previous Navision versions. Change management is a key aspect of the role, and the successful candidate will work with the business and process owners to define requirements, functional test and assist with any acceptance testing. Business Central is our core business system, and this role will be involved with a range of integration projects with third party applications as well as workflow/process development.
About us
At MBP Solutions, we believe passionately in the importance and benefit of being a ‘purpose-driven enterprise’. Having a strong and clear sense of purpose, setting out where we want to get to in the
future and explaining what we value most in terms of how we all want to work together is an essential part of our growth plan.
Founded in 1999, we specialise in adding value to biological by-products through our unique know-how regarding product applications, sustainability, sales and marketing, legal compliance and supply chain management. With a focus on the utilisation of the resources in biological by-products, MBP Solutions has developed a unique concept called OMBP (Outsourced Management of By-Products) 360ᵒ solutions
where by-products and wastes from more than 40 different factories in Europe, North America, Asia and Africa are managed in a sustainable
We have in place a set of strong and very simple messages that are built on everything that MBP Solutions has done to date. These statements are a reference point and reminder for all of us in MBP Solutions about how we want to work together, where we are heading and how we will get there:
We work together for a more sustainable world by helping industries reduce their impact on the
We turn one industry’s by-product into another industry’s raw material by partnering with them
to optimise resource use and generate added value.
We are global experts in by-products and their application, including supply chain management, international sales and marketing, legal compliance and
We want to be globally recognised as the go-to partner for industries who want to handle by-products in a sustainable and responsible way.
As employers, we work in a truly multi-national way, local to our customers but as a team across all the countries in which we operate. With offices in Europe, Asia and North America, we offer a collaborative, friendly and smart-working culture with a focus on innovation and delivering real value for our customers.
Your main tasks will be:
Business Central/Continia/Jet helpdesk function – dealing with internal queries relating to system use and potential bugs, escalating to gold partners when needed.
Working with the business to create functional requirements and user
Functional testing of enhancements completed by gold
Ensure that data owners are following best practice with regular reporting to highlight
Manage our master data and deal with requests for changes
Create training documents for administrative processes and system
Complete the onboarding/offboarding and training of new
Manage and maintain security roles and
Ensure preparedness for Microsoft updates, evaluate how this may affect MBP and provide a summary of key points and actions. Take actions as direction and prepare communications to wider company on changes or updates.
Review and analyse the current state of Microsoft Dynamics 365 Business Central and develop strategies for improving or further leveraging existing
Write news articles relating to Business Central and be the champion of the product.
We are looking for someone with the following essential experience or qualifications (please only apply if you can demonstrate your experience, by providing on the job or education examples):
A bachelor's degree or equivalent in a relevant IT
As a minimum, two years of experience configuring, maintaining, documenting and supporting a company’s ERP, with a preference for working experience using Microsoft Dynamics 365 Business Central or Dynamics NAV. Knowledge of other ERP systems such as SAP or Oracle will also be
General understanding of accounting and operations processes with logistics and sales process experience an
Knowledge of data management such as importing from spreadsheets and using data
Understanding of relational databases.
Advanced Microsoft Office 365 skills including SharePoint, Power Automate
Experience using Continia Document Capture and Jet Analytics (preferred, not required).
Experience of building relationships across all levels and areas of the business along with a pragmatic approach to problem-solving.
Written and verbal English language skills at business
Essential demonstrable Skills/Profile we are looking for:
Strong communication skills, with the ability to communicate effectively at all levels
Ability to work well on own initiative, presenting ideas
Strong analytical skills
Structured, methodical and well-organised
Ability to work well under pressure and to deadlines
Enthusiasm and self-motivation, with a proactive approach to all tasks
Team player who contributes to our collaborative culture
High attention to detail with evidenced problem-solving skills
A positive approach to change
Why work for us?
Sustainability has been part of our ideological backbone since the beginning, as our organisation captures and delivers value in economic, environmental and social terms.
Our business brings to life the concepts of industrial ecology and circular economy by materialising the idea that the co-stream of one industry can be used as a key resource by another.
Our technical expertise, market knowledge and legal understanding help to promote the optimal and efficient use of natural resources, reduce waste and toxic emissions, reduce operating costs and generate new revenue. As a result, we improve the environmental, economic and social performance of our suppliers and customers, with whom we work together to enable the recycling and recovery of residual resources. MBP has several sustainability and quality certifications and works actively with LEAN.
We offer:
A competitive salary
Working for an international company dedicated to sustainability, the environment and natural resources
Free parking
Our UK office is based on the Broughton Hall Estate in Skipton, where you are surrounded by the natural beauty of the Yorkshire Dales
A friendly, professional and nurturing culture, dedicated to engagement and retention
Flexibility with hybrid working (up to 3 days a week from home) after a suitable period of review
Training opportunities with a focus on professional development
Occasional international travel to other MBP offices (role dependent)
For more information about MBP or the position, please visit www.mbpsolutions.com
NO AGENCIES PLEASE
15/09/2022
Full time
ERP Support Desk Analyst
Based in our Skipton, UK office
Are you looking for your next opportunity in an ERP role? Do you already have skills in Microsoft Dynamics 365 Business Central?
MBP Solutions is experiencing a period of exciting growth, and we’re moving our ERP system to Business Central. This has created an opportunity for an ERP Administrator, ideally with Business Central experience, to work on our digitisation projects and provide helpdesk support for our growing international business. This role will provide 1st and 2nd line support to the business, as well as working closely with our gold partners to manage any escalated 3rd line support tickets and follow these through to completion. Ideally you will have a good working knowledge of Microsoft Dynamics 365 Business Central and/or previous Navision versions. Change management is a key aspect of the role, and the successful candidate will work with the business and process owners to define requirements, functional test and assist with any acceptance testing. Business Central is our core business system, and this role will be involved with a range of integration projects with third party applications as well as workflow/process development.
About us
At MBP Solutions, we believe passionately in the importance and benefit of being a ‘purpose-driven enterprise’. Having a strong and clear sense of purpose, setting out where we want to get to in the
future and explaining what we value most in terms of how we all want to work together is an essential part of our growth plan.
Founded in 1999, we specialise in adding value to biological by-products through our unique know-how regarding product applications, sustainability, sales and marketing, legal compliance and supply chain management. With a focus on the utilisation of the resources in biological by-products, MBP Solutions has developed a unique concept called OMBP (Outsourced Management of By-Products) 360ᵒ solutions
where by-products and wastes from more than 40 different factories in Europe, North America, Asia and Africa are managed in a sustainable
We have in place a set of strong and very simple messages that are built on everything that MBP Solutions has done to date. These statements are a reference point and reminder for all of us in MBP Solutions about how we want to work together, where we are heading and how we will get there:
We work together for a more sustainable world by helping industries reduce their impact on the
We turn one industry’s by-product into another industry’s raw material by partnering with them
to optimise resource use and generate added value.
We are global experts in by-products and their application, including supply chain management, international sales and marketing, legal compliance and
We want to be globally recognised as the go-to partner for industries who want to handle by-products in a sustainable and responsible way.
As employers, we work in a truly multi-national way, local to our customers but as a team across all the countries in which we operate. With offices in Europe, Asia and North America, we offer a collaborative, friendly and smart-working culture with a focus on innovation and delivering real value for our customers.
Your main tasks will be:
Business Central/Continia/Jet helpdesk function – dealing with internal queries relating to system use and potential bugs, escalating to gold partners when needed.
Working with the business to create functional requirements and user
Functional testing of enhancements completed by gold
Ensure that data owners are following best practice with regular reporting to highlight
Manage our master data and deal with requests for changes
Create training documents for administrative processes and system
Complete the onboarding/offboarding and training of new
Manage and maintain security roles and
Ensure preparedness for Microsoft updates, evaluate how this may affect MBP and provide a summary of key points and actions. Take actions as direction and prepare communications to wider company on changes or updates.
Review and analyse the current state of Microsoft Dynamics 365 Business Central and develop strategies for improving or further leveraging existing
Write news articles relating to Business Central and be the champion of the product.
We are looking for someone with the following essential experience or qualifications (please only apply if you can demonstrate your experience, by providing on the job or education examples):
A bachelor's degree or equivalent in a relevant IT
As a minimum, two years of experience configuring, maintaining, documenting and supporting a company’s ERP, with a preference for working experience using Microsoft Dynamics 365 Business Central or Dynamics NAV. Knowledge of other ERP systems such as SAP or Oracle will also be
General understanding of accounting and operations processes with logistics and sales process experience an
Knowledge of data management such as importing from spreadsheets and using data
Understanding of relational databases.
Advanced Microsoft Office 365 skills including SharePoint, Power Automate
Experience using Continia Document Capture and Jet Analytics (preferred, not required).
Experience of building relationships across all levels and areas of the business along with a pragmatic approach to problem-solving.
Written and verbal English language skills at business
Essential demonstrable Skills/Profile we are looking for:
Strong communication skills, with the ability to communicate effectively at all levels
Ability to work well on own initiative, presenting ideas
Strong analytical skills
Structured, methodical and well-organised
Ability to work well under pressure and to deadlines
Enthusiasm and self-motivation, with a proactive approach to all tasks
Team player who contributes to our collaborative culture
High attention to detail with evidenced problem-solving skills
A positive approach to change
Why work for us?
Sustainability has been part of our ideological backbone since the beginning, as our organisation captures and delivers value in economic, environmental and social terms.
Our business brings to life the concepts of industrial ecology and circular economy by materialising the idea that the co-stream of one industry can be used as a key resource by another.
Our technical expertise, market knowledge and legal understanding help to promote the optimal and efficient use of natural resources, reduce waste and toxic emissions, reduce operating costs and generate new revenue. As a result, we improve the environmental, economic and social performance of our suppliers and customers, with whom we work together to enable the recycling and recovery of residual resources. MBP has several sustainability and quality certifications and works actively with LEAN.
We offer:
A competitive salary
Working for an international company dedicated to sustainability, the environment and natural resources
Free parking
Our UK office is based on the Broughton Hall Estate in Skipton, where you are surrounded by the natural beauty of the Yorkshire Dales
A friendly, professional and nurturing culture, dedicated to engagement and retention
Flexibility with hybrid working (up to 3 days a week from home) after a suitable period of review
Training opportunities with a focus on professional development
Occasional international travel to other MBP offices (role dependent)
For more information about MBP or the position, please visit www.mbpsolutions.com
NO AGENCIES PLEASE
Technical Operations Engineer Our client are a UK leading EV manufacturer who are one of the UK's fastest growing companies. We are looking for a support engineer to work on the helpdesk of the business providing technical support both in the UK and internationally. Key Responsibilities Provide technical support to customers working in a team helpdesk environment React to monitoring alerts and support partners in line with agreed SLA's Liaise with relevant 3rd party suppliers Troubleshooting and fault finding remote devices ensuring each customer is dealt with in a timely manner Essential Experience Previous experience working within a helpdesk technical support capacity Willingness to learn the company products and attend training courses where applicable Experience working shift patters or flexibility to do so (some night shift rota work)
18/03/2025
Full time
Technical Operations Engineer Our client are a UK leading EV manufacturer who are one of the UK's fastest growing companies. We are looking for a support engineer to work on the helpdesk of the business providing technical support both in the UK and internationally. Key Responsibilities Provide technical support to customers working in a team helpdesk environment React to monitoring alerts and support partners in line with agreed SLA's Liaise with relevant 3rd party suppliers Troubleshooting and fault finding remote devices ensuring each customer is dealt with in a timely manner Essential Experience Previous experience working within a helpdesk technical support capacity Willingness to learn the company products and attend training courses where applicable Experience working shift patters or flexibility to do so (some night shift rota work)
Here at ARM we are currently partnered with a market leading Public Safety organisation based in Twickenham who are currently recruiting for a Customer Service Manager to support the Customer Service Engineers ensuring the highest levels of customer support on a technical basis. In the role you will be responsible for managing the day to day service operations and ensure services, customer expectations and delivery are achieved and exceeded Your day-to-day duties include: Own and fully understand the Service definitions and SLA definitions. Ensure that Service processes deliver to contractual requirements Be first escalation point of contact for the customer base around all aspects of their service, including during major or Service impacting Incidents Enable achievement of maximum Customer Service satisfaction levels and SLA's via measuring, tracking and reporting, including Continuous Service Improvement activity. Manage Change Requests through to successful delivery Accountable for the technical stability/functionality of the designated systems Organising and coordinating the service team Escalating operative, technical or financial issues as relevant Calculating, estimating and planning service projects and their allocated budget and resources. Responsible for driving the Service Review meetings as required, discussing service performance, working with all stakeholders to deliver satisfaction and improvement in conjunction with service stakeholders, ensures that all Service documentation\material is maintained and updated and relevant reporting. Skills and Experience Required: Strong Service Delivery, Helpdesk or Service Desk support management background within an enterprise environment. Commercial / technical know-how in the service sector. Experience of working within an ITIL Service Organisation. ITIL Foundation or higher accreditation . Good knowledge of current technology including Microsoft operating platforms, virtualisation, cloud-based services, Linux, LAN and WAN. Customer & Service focussed, with a desire for responsibility Able to build and sustain relationships quickly and have a positive impact Solutions focussed on how you think and act Organised & able to balance multiple priorities across multiple customers Our client is an equal opportunity employer, and they are committed to fostering a diverse and inclusive workplace. they believe that a variety of perspectives and backgrounds should be celebrated, and work should be a place where they all feel like they belong and feel safe. They welcome applications from all qualified candidates, regardless of race, gender, age, disability, sexual orientation, religion, or any other characteristic. Therefore, if you see a role that excites you, they encourage you to apply. If you require any accommodations/reasonable adjustments during the recruitment process, please let us know, and they will work with you to meet your needs. Disclaimer: This vacancy is being advertised by either Advanced Resource Managers Limited, Advanced Resource Managers IT Limited or Advanced Resource Managers Engineering Limited ("ARM"). ARM is a specialist talent acquisition and management consultancy. We provide technical contingency recruitment and a portfolio of more complex resource solutions. Our specialist recruitment divisions cover the entire technical arena, including some of the most economically and strategically important industries in the UK and the world today. We will never send your CV without your permission.
17/03/2025
Full time
Here at ARM we are currently partnered with a market leading Public Safety organisation based in Twickenham who are currently recruiting for a Customer Service Manager to support the Customer Service Engineers ensuring the highest levels of customer support on a technical basis. In the role you will be responsible for managing the day to day service operations and ensure services, customer expectations and delivery are achieved and exceeded Your day-to-day duties include: Own and fully understand the Service definitions and SLA definitions. Ensure that Service processes deliver to contractual requirements Be first escalation point of contact for the customer base around all aspects of their service, including during major or Service impacting Incidents Enable achievement of maximum Customer Service satisfaction levels and SLA's via measuring, tracking and reporting, including Continuous Service Improvement activity. Manage Change Requests through to successful delivery Accountable for the technical stability/functionality of the designated systems Organising and coordinating the service team Escalating operative, technical or financial issues as relevant Calculating, estimating and planning service projects and their allocated budget and resources. Responsible for driving the Service Review meetings as required, discussing service performance, working with all stakeholders to deliver satisfaction and improvement in conjunction with service stakeholders, ensures that all Service documentation\material is maintained and updated and relevant reporting. Skills and Experience Required: Strong Service Delivery, Helpdesk or Service Desk support management background within an enterprise environment. Commercial / technical know-how in the service sector. Experience of working within an ITIL Service Organisation. ITIL Foundation or higher accreditation . Good knowledge of current technology including Microsoft operating platforms, virtualisation, cloud-based services, Linux, LAN and WAN. Customer & Service focussed, with a desire for responsibility Able to build and sustain relationships quickly and have a positive impact Solutions focussed on how you think and act Organised & able to balance multiple priorities across multiple customers Our client is an equal opportunity employer, and they are committed to fostering a diverse and inclusive workplace. they believe that a variety of perspectives and backgrounds should be celebrated, and work should be a place where they all feel like they belong and feel safe. They welcome applications from all qualified candidates, regardless of race, gender, age, disability, sexual orientation, religion, or any other characteristic. Therefore, if you see a role that excites you, they encourage you to apply. If you require any accommodations/reasonable adjustments during the recruitment process, please let us know, and they will work with you to meet your needs. Disclaimer: This vacancy is being advertised by either Advanced Resource Managers Limited, Advanced Resource Managers IT Limited or Advanced Resource Managers Engineering Limited ("ARM"). ARM is a specialist talent acquisition and management consultancy. We provide technical contingency recruitment and a portfolio of more complex resource solutions. Our specialist recruitment divisions cover the entire technical arena, including some of the most economically and strategically important industries in the UK and the world today. We will never send your CV without your permission.
Job Title: Senior Mac Engineer Sector: MSP Salary: 40,000 - 50,000 / Hybrid + Flexible Working Location: Central London A growing Managed Service Provider (MSP) in London is seeking a Senior Mac Engineer to join their expanding team. This is an exciting opportunity to provide high-quality Mac and JAMF user support while working on innovative projects planned for the upcoming year. Job Summary: As a Senior Mac Engineer, you will play a key role in delivering technical support for Mac OS and Mac devices across a diverse client base. Your responsibilities will be split between remote helpdesk support and onsite client visits, offering a dynamic and engaging work environment. Key Responsibilities: Provide expert support for Mac systems and applications Deliver outstanding customer service and technical assistance Diagnose and troubleshoot hardware and software issues Monitor and optimise system performance Advise clients on best practices for system maintenance and security Collaborate with vendors and clients to ensure seamless operations Utilize scripting knowledge (Bash preferred) for automation and efficiency Manage tasks effectively, prioritising workload as needed Technical Skills & Experience: Strong experience with Mac OS support Proficiency in JAMF / JAMF Pro and Apple Business Manager Knowledge of Bash or PowerShell scripting (Bash preferred) Basic understanding of firewall configurations Excellent problem-solving and communication skills A driving license is preferred but not essential What's on Offer? A structured career progression path with ongoing training and development Hands-on experience with exciting projects in a supportive team environment Competitive salary and benefits package If you meet the above requirements and are looking for the next step in your career, apply now for immediate consideration and interview. In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
17/03/2025
Full time
Job Title: Senior Mac Engineer Sector: MSP Salary: 40,000 - 50,000 / Hybrid + Flexible Working Location: Central London A growing Managed Service Provider (MSP) in London is seeking a Senior Mac Engineer to join their expanding team. This is an exciting opportunity to provide high-quality Mac and JAMF user support while working on innovative projects planned for the upcoming year. Job Summary: As a Senior Mac Engineer, you will play a key role in delivering technical support for Mac OS and Mac devices across a diverse client base. Your responsibilities will be split between remote helpdesk support and onsite client visits, offering a dynamic and engaging work environment. Key Responsibilities: Provide expert support for Mac systems and applications Deliver outstanding customer service and technical assistance Diagnose and troubleshoot hardware and software issues Monitor and optimise system performance Advise clients on best practices for system maintenance and security Collaborate with vendors and clients to ensure seamless operations Utilize scripting knowledge (Bash preferred) for automation and efficiency Manage tasks effectively, prioritising workload as needed Technical Skills & Experience: Strong experience with Mac OS support Proficiency in JAMF / JAMF Pro and Apple Business Manager Knowledge of Bash or PowerShell scripting (Bash preferred) Basic understanding of firewall configurations Excellent problem-solving and communication skills A driving license is preferred but not essential What's on Offer? A structured career progression path with ongoing training and development Hands-on experience with exciting projects in a supportive team environment Competitive salary and benefits package If you meet the above requirements and are looking for the next step in your career, apply now for immediate consideration and interview. In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
2nd Line Support including Helpdeask and Deskside Support required by a well established Not-for-Profit organisation who specialise in the financial sector. This is paying up to 40k based from their head office in St Paul's Cathedral and will be 5 days a week onsite working a shift pattern of 8am-4pm or 10-6pm. You will be joining a small team of five who support around 2000 end users and will be responsible for all 2nd Line Support issues into the team. You will work alongside the other Helpdesk Technician and get involved in BAU day to day work alongside project work. Skills Required M365 Administration Azure AD Administration IT Asset Management Defender Security MDM Setting up meeting rooms an AV equipment This role will ideally suit someone who has 2/3 years experience in a similar size organisation and wants to work in an organisation with who support their staff throughout their career and have an exceptional benefits package!
17/03/2025
Full time
2nd Line Support including Helpdeask and Deskside Support required by a well established Not-for-Profit organisation who specialise in the financial sector. This is paying up to 40k based from their head office in St Paul's Cathedral and will be 5 days a week onsite working a shift pattern of 8am-4pm or 10-6pm. You will be joining a small team of five who support around 2000 end users and will be responsible for all 2nd Line Support issues into the team. You will work alongside the other Helpdesk Technician and get involved in BAU day to day work alongside project work. Skills Required M365 Administration Azure AD Administration IT Asset Management Defender Security MDM Setting up meeting rooms an AV equipment This role will ideally suit someone who has 2/3 years experience in a similar size organisation and wants to work in an organisation with who support their staff throughout their career and have an exceptional benefits package!
NEW NETWORK INFRASTRUCTURE ENGINEER - MSP JOB AVAILABLE NEAR WEMBLEY, GREATER LONDON Hybrid Working - 2-3 days in the office Paid travel expenses for client site meetings in London Fantastic company environment / culture Opportunities to progress and learn new skills THE COMPANY OVERVIEW We are searching for a bright and experienced Network Infrastructure Engineer MSP to join a very well-established IT Solutions business based in Wembley, Greater London. You will be joining a technology business with over 20 years experience in fully managed end-to-end IT services for an array of clients. Their areas of expertise include cyber security, private cloud hosting, ShareFile, Microsoft 365, IT Support, etc. They have teams in the UK and across Asia and they are looking to add new talent to their team in Wembley. Being based on the West side of London. They are commutable from parts of Middlesex, London, Surrey, Berkshire, Hertfordshire, Bedfordshire, and probably a few other counties if you ve got good train links into London! THE JOB As a Network Infrastructure Engineer MSP you will continuously assist with 2nd and 3rd line technical support to existing customers. This will predominantly be on the phone and remote, but it may also involve onsite attendance where necessary. You will aim to resolve user problems, whilst working closely with senior engineers / managers to maintain and improve the customer service experience. This job is not limited to support. We are always looking to improve our technology, and this is where our talented IT Engineers come in. You will be involved in maintaining network infrastructure (Cisco / Juniper) at the data centre, as well as assisting with design and development of IT infrastructure. WHAT IS REQUIRED FROM YOU Previous Network Engineering experience is a must. End to end IT support, technical support experience. Experience in helpdesk support, 2nd Line support, and ideally up to 3rd Line Support. CCNA qualified. CCNP would be beneficial. Network Infrastructure capabilities, using Cisco and Juniper. An understanding of vendor technologies Microsoft, Citrix, HP, etc. Strong communication skills for customer relationship development.
17/03/2025
Full time
NEW NETWORK INFRASTRUCTURE ENGINEER - MSP JOB AVAILABLE NEAR WEMBLEY, GREATER LONDON Hybrid Working - 2-3 days in the office Paid travel expenses for client site meetings in London Fantastic company environment / culture Opportunities to progress and learn new skills THE COMPANY OVERVIEW We are searching for a bright and experienced Network Infrastructure Engineer MSP to join a very well-established IT Solutions business based in Wembley, Greater London. You will be joining a technology business with over 20 years experience in fully managed end-to-end IT services for an array of clients. Their areas of expertise include cyber security, private cloud hosting, ShareFile, Microsoft 365, IT Support, etc. They have teams in the UK and across Asia and they are looking to add new talent to their team in Wembley. Being based on the West side of London. They are commutable from parts of Middlesex, London, Surrey, Berkshire, Hertfordshire, Bedfordshire, and probably a few other counties if you ve got good train links into London! THE JOB As a Network Infrastructure Engineer MSP you will continuously assist with 2nd and 3rd line technical support to existing customers. This will predominantly be on the phone and remote, but it may also involve onsite attendance where necessary. You will aim to resolve user problems, whilst working closely with senior engineers / managers to maintain and improve the customer service experience. This job is not limited to support. We are always looking to improve our technology, and this is where our talented IT Engineers come in. You will be involved in maintaining network infrastructure (Cisco / Juniper) at the data centre, as well as assisting with design and development of IT infrastructure. WHAT IS REQUIRED FROM YOU Previous Network Engineering experience is a must. End to end IT support, technical support experience. Experience in helpdesk support, 2nd Line support, and ideally up to 3rd Line Support. CCNA qualified. CCNP would be beneficial. Network Infrastructure capabilities, using Cisco and Juniper. An understanding of vendor technologies Microsoft, Citrix, HP, etc. Strong communication skills for customer relationship development.
Job Title: IT & Cyber Security Specialist / IT Manager Job Overview We are seeking an IT & Cyber Security Specialist / IT Manager to oversee the client's IT infrastructure, cybersecurity compliance, disaster recovery, and IT governance. This role requires both strategic planning and hands-on technical expertise to maintain network security, Windows Server environments, virtualization, cloud infrastructure, and business continuity planning (BCP/DR). The ideal candidate will have a strong technical background in IT operations, Windows Server administration, VMware ESXi, Azure, firewall security, and IT risk management, ensuring the stability, security, and efficiency of the client's IT environment. Key Responsibilities 1. IT Infrastructure & Network Management Windows Server & Virtualization: Manage and maintain Windows Server (2012/2016/2019), Active Directory, Group Policy, DNS, DHCP, and VMware ESXi environments. Network Administration & Security: Oversee firewalls (Cisco, Fortinet), VPNs, VLAN configurations, and network security policies to ensure a secure IT environment. Cloud Services & Microsoft 365: Manage Azure AD, Microsoft 365, Exchange Online, OneDrive, and SharePoint, ensuring smooth cloud operations. IT Asset Management: Oversee procurement, lifecycle management, and documentation of IT hardware and software. 2. Cybersecurity & IT Governance Security Compliance & Risk Management: Align IT security frameworks with PRA, FCA, GDPR, ISO 27001, and NIST guidelines. Threat & Incident Management: Conduct regular risk assessments, penetration testing, vulnerability scanning, and incident response to mitigate cyber threats. Firewall & Network Security: Configure, monitor, and secure firewalls and intrusion detection systems (IDS/IPS) to prevent security breaches. Third-Party Risk Management: Evaluate and manage outsourced IT services and vendor security compliance. 3. Business Continuity & Disaster Recovery (BCP/DR) Backup & Recovery Strategy: Implement and maintain BCP & DR plans, ensuring data integrity through Veeam, Commvault, or equivalent backup solutions. Failover Network & Redundancy: Ensure network failover solutions (Leased Line + FTTP redundancy) are in place to maintain uptime. IT Resilience & Disaster Simulation: Regularly test DR plans and conduct IT continuity drills to minimize downtime risks. 4. IT Operations & End-User Support Helpdesk & IT Support: Provide 1st, 2nd, and 3rd-line IT support, resolving user issues related to Windows, networking, and applications. Onboarding & Offboarding: Manage system access, permissions, and ID provisioning for new employees. IT Documentation & SOPs: Maintain comprehensive IT policies, security procedures, and compliance documentation. 5. Vendor & Project Management IT Budget & Procurement: Assist in managing the IT budget, sourcing new technologies, and handling vendor negotiations. IT Infrastructure Projects: Lead server upgrades, security enhancements, cloud migrations, and infrastructure expansion. Qualifications & Requirements Essential Qualifications: A minimum of 5 years of experience in IT infrastructure, cybersecurity, and business continuity. Expertise in Windows Server (2012/2016/2019), Active Directory, Group Policy, DNS, DHCP. Experience with virtualization (VMware ESXi, Hyper-V) and cloud services (Azure, Microsoft 365). Hands-on experience with firewalls (Cisco, Fortinet), VPNs, IDS/IPS security, and network administration. Strong PRA, FCA, GDPR, ISO 27001, and NIST compliance knowledge. Experience in BCP/DR planning, backup strategies (Veeam, Commvault), and IT risk management. Strong troubleshooting and problem-solving skills. Fluent English communication skills (both written and verbal). Desirable Qualifications: Microsoft Certified System Engineer (MCSE), Microsoft Certified Professional (MCP), Cisco Certified Network Administrator (CCNA). Experience implementing Zero Trust security frameworks and SIEM solutions (Splunk, Sentinel, ELK Stack). Financial sector IT security experience is a plus.
17/03/2025
Full time
Job Title: IT & Cyber Security Specialist / IT Manager Job Overview We are seeking an IT & Cyber Security Specialist / IT Manager to oversee the client's IT infrastructure, cybersecurity compliance, disaster recovery, and IT governance. This role requires both strategic planning and hands-on technical expertise to maintain network security, Windows Server environments, virtualization, cloud infrastructure, and business continuity planning (BCP/DR). The ideal candidate will have a strong technical background in IT operations, Windows Server administration, VMware ESXi, Azure, firewall security, and IT risk management, ensuring the stability, security, and efficiency of the client's IT environment. Key Responsibilities 1. IT Infrastructure & Network Management Windows Server & Virtualization: Manage and maintain Windows Server (2012/2016/2019), Active Directory, Group Policy, DNS, DHCP, and VMware ESXi environments. Network Administration & Security: Oversee firewalls (Cisco, Fortinet), VPNs, VLAN configurations, and network security policies to ensure a secure IT environment. Cloud Services & Microsoft 365: Manage Azure AD, Microsoft 365, Exchange Online, OneDrive, and SharePoint, ensuring smooth cloud operations. IT Asset Management: Oversee procurement, lifecycle management, and documentation of IT hardware and software. 2. Cybersecurity & IT Governance Security Compliance & Risk Management: Align IT security frameworks with PRA, FCA, GDPR, ISO 27001, and NIST guidelines. Threat & Incident Management: Conduct regular risk assessments, penetration testing, vulnerability scanning, and incident response to mitigate cyber threats. Firewall & Network Security: Configure, monitor, and secure firewalls and intrusion detection systems (IDS/IPS) to prevent security breaches. Third-Party Risk Management: Evaluate and manage outsourced IT services and vendor security compliance. 3. Business Continuity & Disaster Recovery (BCP/DR) Backup & Recovery Strategy: Implement and maintain BCP & DR plans, ensuring data integrity through Veeam, Commvault, or equivalent backup solutions. Failover Network & Redundancy: Ensure network failover solutions (Leased Line + FTTP redundancy) are in place to maintain uptime. IT Resilience & Disaster Simulation: Regularly test DR plans and conduct IT continuity drills to minimize downtime risks. 4. IT Operations & End-User Support Helpdesk & IT Support: Provide 1st, 2nd, and 3rd-line IT support, resolving user issues related to Windows, networking, and applications. Onboarding & Offboarding: Manage system access, permissions, and ID provisioning for new employees. IT Documentation & SOPs: Maintain comprehensive IT policies, security procedures, and compliance documentation. 5. Vendor & Project Management IT Budget & Procurement: Assist in managing the IT budget, sourcing new technologies, and handling vendor negotiations. IT Infrastructure Projects: Lead server upgrades, security enhancements, cloud migrations, and infrastructure expansion. Qualifications & Requirements Essential Qualifications: A minimum of 5 years of experience in IT infrastructure, cybersecurity, and business continuity. Expertise in Windows Server (2012/2016/2019), Active Directory, Group Policy, DNS, DHCP. Experience with virtualization (VMware ESXi, Hyper-V) and cloud services (Azure, Microsoft 365). Hands-on experience with firewalls (Cisco, Fortinet), VPNs, IDS/IPS security, and network administration. Strong PRA, FCA, GDPR, ISO 27001, and NIST compliance knowledge. Experience in BCP/DR planning, backup strategies (Veeam, Commvault), and IT risk management. Strong troubleshooting and problem-solving skills. Fluent English communication skills (both written and verbal). Desirable Qualifications: Microsoft Certified System Engineer (MCSE), Microsoft Certified Professional (MCP), Cisco Certified Network Administrator (CCNA). Experience implementing Zero Trust security frameworks and SIEM solutions (Splunk, Sentinel, ELK Stack). Financial sector IT security experience is a plus.
My client is a global and award winning installation and support expert of audio, visual systems, based on the outskirts of Wymondham. My client is looking to appoint a Service Manager to be based at their purpose built warehouse, assembly and office facility in Wymondham. The company is well established having traded for all most seventy years and have a reputation for excellence, customer support and the delivery of outstanding customer service. THE POSITION For the right candidate my client offers the chance to join a multi award winning company whom encourage ongoing training and development. The Service Manager role will be responsible for the Service function within the business, ensuring the department runs effectively and delivers the very best in customer experience. Duties include overall management of the Helpdesk, ensuring internal KPIs are met, managing escalations and supporting the Helpdesk team to ensure excellent and consistent service levels. With a strong focus on always delivering service in line with customer contracts, obligations and expectations, the Service Manager will take pride in delivering an industry-leading service. Continual Service Improvement and Service development will be important for the progression of the department over time, and the Service Manager will come equipped with passion to drive a progressive service function. The position will manage the service team and will be responsible for regular appraisals, support, professional development initiatives and personnel requirements across the service management team. The role will be expected to work closely with other departments, including Sales, Operations, Engineering and Finance to ensure a joined-up customer experience and to represent Service as an integrated part of the wider business. The Service Manager will be expected to attend regular Heads of Department meetings as well as operational handover meetings for new and existing customers to ensure effective support from day one. The successful candidate will have full responsibility for the department profit and loss account ensuring that all service operations are lean and efficient, and any service sales profitable. The Service Manager will have key targets for department revenue growth and development and regularly produce and present financial and operational reports to the senior management team. The successful candidate will have ideally worked in a similar managerial position leading a team of service roles and having ultimate responsibility for the performance of a service department. They will be process driven, and passionate about delivering impeccable service. A proactive approach, excellent communication skills and a people-first, leadership mindset will be central to this role. PRIMARY RESPONSIBILITES Ensure the Service Helpdesk function delivers against contractual obligations and provide comprehensive reports into senior management, as necessary. Internal KPI management and monitoring of service delivery performance against set metrics. Managing escalations through to resolution with the right priority levels and customer communication Manage Sub-contractors Owning the P&L account and contributing to annual budgeting and forecasting activity for the department. Leading a lean, efficient and profitable department with a focus on continual improvement. Working with other Heads of Departments for strategic improvements and a joined-up approach. Drafting sub-contractor contracts PERSONAL SPECIFICATION UK Driving licence Excellent command of English grammar and spelling Degree level education ITIL Service Management certified Experience At least 3 years experience managing an AV or IT service function Experience of managing escalations or other complicated issues Experience of supporting large client contracts Experience managing both a field service and helpdesk team Experience of delivering AV services Experience managing mid-level managers Experience managing P&L account Qualities and Attitude Strong leadership skills Pro-active and driven Process focused with excellent attention to detail Excellent interpersonal skills and ability to motivate team members Ability to consistently meet high standards and expectations, and encourage others to do so Ability to work under pressure and to deadlines Process driven Interest in the AV industry Systems Proficient with Microsoft Office including Outlook, PowerPoint, Word, Excel etc. Familiar with customer service management systems or ticketing portals Experience with SAP Experience with Freshdesk Customer Management System BENEFITS Competitive package includes 8% employer pension contribution 25 days holiday Private Healthcare Company profit share scheme, Car allowance Life Insurance Salary sacrifice electric car scheme Salary sacrifice cycle to work scheme Free parking
17/03/2025
Full time
My client is a global and award winning installation and support expert of audio, visual systems, based on the outskirts of Wymondham. My client is looking to appoint a Service Manager to be based at their purpose built warehouse, assembly and office facility in Wymondham. The company is well established having traded for all most seventy years and have a reputation for excellence, customer support and the delivery of outstanding customer service. THE POSITION For the right candidate my client offers the chance to join a multi award winning company whom encourage ongoing training and development. The Service Manager role will be responsible for the Service function within the business, ensuring the department runs effectively and delivers the very best in customer experience. Duties include overall management of the Helpdesk, ensuring internal KPIs are met, managing escalations and supporting the Helpdesk team to ensure excellent and consistent service levels. With a strong focus on always delivering service in line with customer contracts, obligations and expectations, the Service Manager will take pride in delivering an industry-leading service. Continual Service Improvement and Service development will be important for the progression of the department over time, and the Service Manager will come equipped with passion to drive a progressive service function. The position will manage the service team and will be responsible for regular appraisals, support, professional development initiatives and personnel requirements across the service management team. The role will be expected to work closely with other departments, including Sales, Operations, Engineering and Finance to ensure a joined-up customer experience and to represent Service as an integrated part of the wider business. The Service Manager will be expected to attend regular Heads of Department meetings as well as operational handover meetings for new and existing customers to ensure effective support from day one. The successful candidate will have full responsibility for the department profit and loss account ensuring that all service operations are lean and efficient, and any service sales profitable. The Service Manager will have key targets for department revenue growth and development and regularly produce and present financial and operational reports to the senior management team. The successful candidate will have ideally worked in a similar managerial position leading a team of service roles and having ultimate responsibility for the performance of a service department. They will be process driven, and passionate about delivering impeccable service. A proactive approach, excellent communication skills and a people-first, leadership mindset will be central to this role. PRIMARY RESPONSIBILITES Ensure the Service Helpdesk function delivers against contractual obligations and provide comprehensive reports into senior management, as necessary. Internal KPI management and monitoring of service delivery performance against set metrics. Managing escalations through to resolution with the right priority levels and customer communication Manage Sub-contractors Owning the P&L account and contributing to annual budgeting and forecasting activity for the department. Leading a lean, efficient and profitable department with a focus on continual improvement. Working with other Heads of Departments for strategic improvements and a joined-up approach. Drafting sub-contractor contracts PERSONAL SPECIFICATION UK Driving licence Excellent command of English grammar and spelling Degree level education ITIL Service Management certified Experience At least 3 years experience managing an AV or IT service function Experience of managing escalations or other complicated issues Experience of supporting large client contracts Experience managing both a field service and helpdesk team Experience of delivering AV services Experience managing mid-level managers Experience managing P&L account Qualities and Attitude Strong leadership skills Pro-active and driven Process focused with excellent attention to detail Excellent interpersonal skills and ability to motivate team members Ability to consistently meet high standards and expectations, and encourage others to do so Ability to work under pressure and to deadlines Process driven Interest in the AV industry Systems Proficient with Microsoft Office including Outlook, PowerPoint, Word, Excel etc. Familiar with customer service management systems or ticketing portals Experience with SAP Experience with Freshdesk Customer Management System BENEFITS Competitive package includes 8% employer pension contribution 25 days holiday Private Healthcare Company profit share scheme, Car allowance Life Insurance Salary sacrifice electric car scheme Salary sacrifice cycle to work scheme Free parking
Specialist IT Service Engineer Location: London Hybrid Hours: 37.5 Hours per week Salary: Up to £45K depending on experience Benefits: Hybrid work model Blend of on-site with clients, office, and remote work (2 days on-site, 3 days remote) Significant learning & development opportunities Funded by the business 25 days holiday plus bank holidays Access to the latest cloud technologies on the market Bonus, based on individual & company performance, paid quarterly Are you a Specialist IT Service Engineer eager to excel in a dynamic, customer-focused environment? If you're looking to join a growing MSP that prides itself on delivering boutique services to professional clients in central London, this role could be your perfect match. In this position, you'll be a senior member of the team demonstrating your experience in a dedicated and professional environment. Your technical and client-facing skills are paramount, as well as the capability to offer support and advice to junior members of the team. You'll also have the freedom to explore new ideas, experiment, and share your insights. The MSP values a flexible approach to how they work, giving you the opportunity to engage in diverse projects, interact with various systems, and learn from a wide range of colleagues. As a Specialist IT Service Engineer, you will be a point of contact for clients and an escalation resource for junior team members. Your success in this role will be driven by your positive attitude, ability to build strong client relationships, and your exceptional communication and critical thinking skills. Key Responsibilities - Specialist IT Service Engineer Identify, investigate, and resolve incidents across Windows and Apple platforms. Manage & monitor the progress of service tickets, ensuring compliance with SLAs and alignment with customer expectations. Identify recurring issues and trends, escalating them as necessary. Support team members by serving as an escalation point when necessary. Accurately log all service requests, progress updates, customer documentation, and incident resolutions. Manage customer expectations through continuous and transparent communication. Collaborate with internal teams, third-party vendors, and partners to resolve customer incidents in accordance with SLAs. Engage in client project work and internal projects as required. Prepare and configure new hardware builds and software installations. Identify and suggest opportunities for improvement, actively participating in the process of innovative change. •Undertake additional tasks or responsibilities as requested to support team objectives. Key Requirements - Specialist IT Service Engineer Proven experience within an MSP Environment. Troubleshooting and configuration skills for Windows 10/11 and Apple Mac systems, iOS devices Microsoft 365 experience, including extensive troubleshooting and management Experience with Google Workspace Admin (G suit environment) Knowledge of managed infrastructure (Meraki and SonicWall experience desirable). Familiarity with backup and restore procedures. Experience with RMM tools (NinjaOne and others desirable). JAMF or other MDM (Mobile Device Management) experience. Experience with Halo PSA or similar helpdesk systems. Key Behaviours - Specialist IT Service Engineer Highly effective communicator. Excellent problem-solving and decision-making skills. Proactive and approachable. Ability to prioritise tasks effectively. Strong attention to detail. Exceptional aptitude for customer service. This is an exciting opportunity for a skilled IT professional looking to make a significant impact within a dynamic and supportive environment. The role provides the successful candidate with excellent opportunities for career advancement and personal development.
15/03/2025
Full time
Specialist IT Service Engineer Location: London Hybrid Hours: 37.5 Hours per week Salary: Up to £45K depending on experience Benefits: Hybrid work model Blend of on-site with clients, office, and remote work (2 days on-site, 3 days remote) Significant learning & development opportunities Funded by the business 25 days holiday plus bank holidays Access to the latest cloud technologies on the market Bonus, based on individual & company performance, paid quarterly Are you a Specialist IT Service Engineer eager to excel in a dynamic, customer-focused environment? If you're looking to join a growing MSP that prides itself on delivering boutique services to professional clients in central London, this role could be your perfect match. In this position, you'll be a senior member of the team demonstrating your experience in a dedicated and professional environment. Your technical and client-facing skills are paramount, as well as the capability to offer support and advice to junior members of the team. You'll also have the freedom to explore new ideas, experiment, and share your insights. The MSP values a flexible approach to how they work, giving you the opportunity to engage in diverse projects, interact with various systems, and learn from a wide range of colleagues. As a Specialist IT Service Engineer, you will be a point of contact for clients and an escalation resource for junior team members. Your success in this role will be driven by your positive attitude, ability to build strong client relationships, and your exceptional communication and critical thinking skills. Key Responsibilities - Specialist IT Service Engineer Identify, investigate, and resolve incidents across Windows and Apple platforms. Manage & monitor the progress of service tickets, ensuring compliance with SLAs and alignment with customer expectations. Identify recurring issues and trends, escalating them as necessary. Support team members by serving as an escalation point when necessary. Accurately log all service requests, progress updates, customer documentation, and incident resolutions. Manage customer expectations through continuous and transparent communication. Collaborate with internal teams, third-party vendors, and partners to resolve customer incidents in accordance with SLAs. Engage in client project work and internal projects as required. Prepare and configure new hardware builds and software installations. Identify and suggest opportunities for improvement, actively participating in the process of innovative change. •Undertake additional tasks or responsibilities as requested to support team objectives. Key Requirements - Specialist IT Service Engineer Proven experience within an MSP Environment. Troubleshooting and configuration skills for Windows 10/11 and Apple Mac systems, iOS devices Microsoft 365 experience, including extensive troubleshooting and management Experience with Google Workspace Admin (G suit environment) Knowledge of managed infrastructure (Meraki and SonicWall experience desirable). Familiarity with backup and restore procedures. Experience with RMM tools (NinjaOne and others desirable). JAMF or other MDM (Mobile Device Management) experience. Experience with Halo PSA or similar helpdesk systems. Key Behaviours - Specialist IT Service Engineer Highly effective communicator. Excellent problem-solving and decision-making skills. Proactive and approachable. Ability to prioritise tasks effectively. Strong attention to detail. Exceptional aptitude for customer service. This is an exciting opportunity for a skilled IT professional looking to make a significant impact within a dynamic and supportive environment. The role provides the successful candidate with excellent opportunities for career advancement and personal development.
Infrastructure Support Engineer Location: Birmingham Salary : 27-30k Start: ASAP On-site Are you a tech-savvy problem solver with a passion for IT support? We're looking for an Infrastructure Support Engineer to join our dynamic IT team and play a key role in keeping our systems running smoothly! What You'll Be Doing Providing 1st and 2nd line support across EMEA, troubleshooting desktops, servers, and networks. Managing Active Directory & Microsoft 365 Exchange - creating, maintaining, and troubleshooting user accounts. Resolving helpdesk tickets, diagnosing technical issues, and ensuring smooth day-to-day operations. Supporting Windows Server 2016, Windows 10/11, Office 365, networking, and security protocols. Configuring and maintaining routers, VPNs, firewalls, LAN/WAN, DHCP, DNS. Keeping the IT asset register up to date and ensuring all procedures are followed. Delivering top-notch customer service while working in a fast-paced environment. What We're Looking For Experience of IT support experience in a corporate or logistics environment. Solid knowledge of Windows OS, Microsoft Office 365, Active Directory, and hardware troubleshooting. A strong communicator with excellent problem-solving skills and a proactive mindset. Ability to remain calm under pressure and work effectively in a team. Certifications like CompTIA A+, MCP, or MCSA are a plus! Why Join Us? A fast-moving, supportive environment where no two days are the same. Opportunities to grow and up skill in cutting-edge IT technologies. A culture that values innovation, teamwork, and customer service. At Gleeson Recruitment Group, we embrace inclusivity and welcome applicants of all backgrounds, experiences, and abilities. We are proud to be a disability confident employer. By applying you will be registered as a candidate with Gleeson Recruitment Limited. Our Privacy Policy is available on our website and explains how we will use your data.
15/03/2025
Full time
Infrastructure Support Engineer Location: Birmingham Salary : 27-30k Start: ASAP On-site Are you a tech-savvy problem solver with a passion for IT support? We're looking for an Infrastructure Support Engineer to join our dynamic IT team and play a key role in keeping our systems running smoothly! What You'll Be Doing Providing 1st and 2nd line support across EMEA, troubleshooting desktops, servers, and networks. Managing Active Directory & Microsoft 365 Exchange - creating, maintaining, and troubleshooting user accounts. Resolving helpdesk tickets, diagnosing technical issues, and ensuring smooth day-to-day operations. Supporting Windows Server 2016, Windows 10/11, Office 365, networking, and security protocols. Configuring and maintaining routers, VPNs, firewalls, LAN/WAN, DHCP, DNS. Keeping the IT asset register up to date and ensuring all procedures are followed. Delivering top-notch customer service while working in a fast-paced environment. What We're Looking For Experience of IT support experience in a corporate or logistics environment. Solid knowledge of Windows OS, Microsoft Office 365, Active Directory, and hardware troubleshooting. A strong communicator with excellent problem-solving skills and a proactive mindset. Ability to remain calm under pressure and work effectively in a team. Certifications like CompTIA A+, MCP, or MCSA are a plus! Why Join Us? A fast-moving, supportive environment where no two days are the same. Opportunities to grow and up skill in cutting-edge IT technologies. A culture that values innovation, teamwork, and customer service. At Gleeson Recruitment Group, we embrace inclusivity and welcome applicants of all backgrounds, experiences, and abilities. We are proud to be a disability confident employer. By applying you will be registered as a candidate with Gleeson Recruitment Limited. Our Privacy Policy is available on our website and explains how we will use your data.
Service Desk Engineer Maidenhead/Newbury (office based) £24,000 - £27,000 + Company benefits About the Company: Our client was formed in 2010 offering a boutique IT & Communications service. Customer needs are listened to & understood rather than the sheep dip approach to service delivery adopted by larger Services Integrators, all supported by our client s in-house helpdesk and technical staff. Our client now supports over 275 UK organisations, from start-ups to FTSE 100 listed organisations and have a senior management team with over 75 years of industry experience driving steady growth. The Role: Remote access to the client s machine to resolve problems. Utilize tools to continually monitor and manage problems as they arise and/or proactively prevent problems arising Assist with setting up and resolving issues with customer equipment. Log all incidents in the Service Desk system as required/directed and follow procedures and processes. Take ownership of client incidents and be proactive when dealing with them. Keep the client informed regarding the status of incidents. To work on projects under the guidance of senior engineer. Develop good working relationships with clients and establish a solid understanding of their business needs and issues. Consistently document knowledgebase with client information and fixes. Working within the guidelines of client specific service level agreements and objectives. The Candidate: 1-2 years experience on a Service Desk or a similar role within an IT support environment. Diligent and logical approach to working with strong problem-solving skills Excellent customer focused approach and commitment to service delivery Ability to prioritise workload Good interpersonal and communication skills, both verbal and written Bring an in-depth knowledge of Windows technologies including: Active directory/Entra Windows Server 2012 and abov Windows Desktop 10, and above Windows Microsoft Office Microsoft 365 Administration System build, deployment and maintenance Intune and Entra Experience with MS Teams Experience with SharePoint On-Line Desirables: 2 years experience within an MSP environment Understanding of networking technologies (Routers Switches) Understanding of networking fundamentals (DNS DHCP EMAIL etc.) Knowledge of ITIL VoIP experience, preferably Gamma Exposure to Meraki, Cisco and Draytek switch, router and wireless infrastructure Firewalls principles Virtualization (Hyper-V, VMware) Knowledge and experience with monitoring, antivirus and backup technologies Apple products and support Knowledge of desktop imaging software/services
15/03/2025
Full time
Service Desk Engineer Maidenhead/Newbury (office based) £24,000 - £27,000 + Company benefits About the Company: Our client was formed in 2010 offering a boutique IT & Communications service. Customer needs are listened to & understood rather than the sheep dip approach to service delivery adopted by larger Services Integrators, all supported by our client s in-house helpdesk and technical staff. Our client now supports over 275 UK organisations, from start-ups to FTSE 100 listed organisations and have a senior management team with over 75 years of industry experience driving steady growth. The Role: Remote access to the client s machine to resolve problems. Utilize tools to continually monitor and manage problems as they arise and/or proactively prevent problems arising Assist with setting up and resolving issues with customer equipment. Log all incidents in the Service Desk system as required/directed and follow procedures and processes. Take ownership of client incidents and be proactive when dealing with them. Keep the client informed regarding the status of incidents. To work on projects under the guidance of senior engineer. Develop good working relationships with clients and establish a solid understanding of their business needs and issues. Consistently document knowledgebase with client information and fixes. Working within the guidelines of client specific service level agreements and objectives. The Candidate: 1-2 years experience on a Service Desk or a similar role within an IT support environment. Diligent and logical approach to working with strong problem-solving skills Excellent customer focused approach and commitment to service delivery Ability to prioritise workload Good interpersonal and communication skills, both verbal and written Bring an in-depth knowledge of Windows technologies including: Active directory/Entra Windows Server 2012 and abov Windows Desktop 10, and above Windows Microsoft Office Microsoft 365 Administration System build, deployment and maintenance Intune and Entra Experience with MS Teams Experience with SharePoint On-Line Desirables: 2 years experience within an MSP environment Understanding of networking technologies (Routers Switches) Understanding of networking fundamentals (DNS DHCP EMAIL etc.) Knowledge of ITIL VoIP experience, preferably Gamma Exposure to Meraki, Cisco and Draytek switch, router and wireless infrastructure Firewalls principles Virtualization (Hyper-V, VMware) Knowledge and experience with monitoring, antivirus and backup technologies Apple products and support Knowledge of desktop imaging software/services
IT Helpdesk Manager - Chobham - Salary dependent on experience - Great Opportunity! Role : IT Helpdesk Manager Location : Chobham Salary : Dependent on experience We are a recruitment agency looking for an experienced IT Helpdesk Manager to join a local MSP based in Chobham. The successful candidate will be responsible for ensuring all systems run smoothly, developing strategies for system security and reliability, and staying up to date on the latest technologies. About the role: Manage a team of great, ambitious engineers Monitor and track Key Performance Indicators Build and maintain customer relationships, proactively addressing and resolving issues while ensuring clear communication throughout the service lifecycle. Ensure services are delivered in line with agreed Service Level Agreements (SLAs). Track and analyse key performance indicators (KPIs) to assess service quality and pinpoint areas for enhancement. Work closely with internal technical teams to provide customized IT solutions to clients. Efficiently manage budgets and resources to achieve cost-effective service delivery. Identify and implement process enhancements to boost service delivery efficiency. Serve as the main point of contact for assigned clients, building strong relationships and ensuring their satisfaction. Maintain strong relationships with internal stakeholders to ensure smooth service delivery across the organization. Spot opportunities for upselling and cross-selling IT support services to existing clients based on their evolving needs. Manage and mitigate risks related to service delivery. The successful candidate will have: Bachelor's degree in Information Technology, Computer Science, or a related field. Previous experience in Management within an MSP environment Strong leadership and team management abilities. Proven track record of delivering exceptional customer service and managing client relationships effectively. Extensive technical knowledge of IT infrastructure, hardware, software, and networking concepts. Proactive and self-motivated, with a passion for delivering high-quality IT support solutions. Excellent problem-solving skills and the ability to handle challenging situations with professionalism. Outstanding interpersonal and communication skills, with the ability to build rapport and trust with clients. Familiarity with IT service management frameworks (e.g. ITIL) is desirable. Strong analytical and project management skills. Up-to-date with industry trends, emerging technologies, and IT best practices to provide expert advice and recommendations. Proven ability to deliver high-quality services on time and within budget. Strong organizational skills with the ability to manage multiple clients and prioritize tasks effectively. Proficiency in using CRM systems and productivity tools Does this sounds like a cup of your tea? If so, please apply now to be immediately considered for the position! In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
15/03/2025
Full time
IT Helpdesk Manager - Chobham - Salary dependent on experience - Great Opportunity! Role : IT Helpdesk Manager Location : Chobham Salary : Dependent on experience We are a recruitment agency looking for an experienced IT Helpdesk Manager to join a local MSP based in Chobham. The successful candidate will be responsible for ensuring all systems run smoothly, developing strategies for system security and reliability, and staying up to date on the latest technologies. About the role: Manage a team of great, ambitious engineers Monitor and track Key Performance Indicators Build and maintain customer relationships, proactively addressing and resolving issues while ensuring clear communication throughout the service lifecycle. Ensure services are delivered in line with agreed Service Level Agreements (SLAs). Track and analyse key performance indicators (KPIs) to assess service quality and pinpoint areas for enhancement. Work closely with internal technical teams to provide customized IT solutions to clients. Efficiently manage budgets and resources to achieve cost-effective service delivery. Identify and implement process enhancements to boost service delivery efficiency. Serve as the main point of contact for assigned clients, building strong relationships and ensuring their satisfaction. Maintain strong relationships with internal stakeholders to ensure smooth service delivery across the organization. Spot opportunities for upselling and cross-selling IT support services to existing clients based on their evolving needs. Manage and mitigate risks related to service delivery. The successful candidate will have: Bachelor's degree in Information Technology, Computer Science, or a related field. Previous experience in Management within an MSP environment Strong leadership and team management abilities. Proven track record of delivering exceptional customer service and managing client relationships effectively. Extensive technical knowledge of IT infrastructure, hardware, software, and networking concepts. Proactive and self-motivated, with a passion for delivering high-quality IT support solutions. Excellent problem-solving skills and the ability to handle challenging situations with professionalism. Outstanding interpersonal and communication skills, with the ability to build rapport and trust with clients. Familiarity with IT service management frameworks (e.g. ITIL) is desirable. Strong analytical and project management skills. Up-to-date with industry trends, emerging technologies, and IT best practices to provide expert advice and recommendations. Proven ability to deliver high-quality services on time and within budget. Strong organizational skills with the ability to manage multiple clients and prioritize tasks effectively. Proficiency in using CRM systems and productivity tools Does this sounds like a cup of your tea? If so, please apply now to be immediately considered for the position! In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
A leading Managed Service Provider is seeking a talented Helpdesk Technical Support Engineer to join their dynamic team. Specialising in IT support, CRM, and software development, this organisation is dedicated to providing excellent service to its clients while fostering a supportive and growth-oriented workplace. Perks and Benefits : Competitive salary 22 days holiday (increasing with tenure) Matched company pension scheme Bereavement leave Sick pay Free on-site parking Monthly team lunch clubs and social events On-site facilities, including a pool table and football table Company laptop This role also offers career development opportunities, with a focus on supporting employees to achieve their professional goals. Key Responsibilities Provide technical support via phone, email, or in person. Troubleshoot and resolve issues with operating systems, software applications, and hardware (including desktops, laptops, servers, routers, printers, and firewalls). Log and manage incidents using the service desk ticketing system. Set up and configure computer systems. Document customer interactions, solutions, and processes to build a comprehensive knowledge base. Collaborate with team members to escalate and resolve complex issues. Contribute to team development by sharing knowledge and assisting with training. Create and maintain technical documentation and reports. Requirements Proficiency in Windows operating systems and networking essentials (knowledge of MacOS is a plus). Strong knowledge of: Windows Server (Domains, Active Directory, DHCP, DNS), Microsoft 365 (Teams, Exchange, SharePoint, Intune, AutoPilot), Virtualization platforms (VMware ESX, vCenter, or Hyper-V), Familiarity with remote desktop tools and help desk software. Desirable Additional experience with Sophos, Egnyte, or Ubiquiti is highly desirable. Apply online or email
14/03/2025
Full time
A leading Managed Service Provider is seeking a talented Helpdesk Technical Support Engineer to join their dynamic team. Specialising in IT support, CRM, and software development, this organisation is dedicated to providing excellent service to its clients while fostering a supportive and growth-oriented workplace. Perks and Benefits : Competitive salary 22 days holiday (increasing with tenure) Matched company pension scheme Bereavement leave Sick pay Free on-site parking Monthly team lunch clubs and social events On-site facilities, including a pool table and football table Company laptop This role also offers career development opportunities, with a focus on supporting employees to achieve their professional goals. Key Responsibilities Provide technical support via phone, email, or in person. Troubleshoot and resolve issues with operating systems, software applications, and hardware (including desktops, laptops, servers, routers, printers, and firewalls). Log and manage incidents using the service desk ticketing system. Set up and configure computer systems. Document customer interactions, solutions, and processes to build a comprehensive knowledge base. Collaborate with team members to escalate and resolve complex issues. Contribute to team development by sharing knowledge and assisting with training. Create and maintain technical documentation and reports. Requirements Proficiency in Windows operating systems and networking essentials (knowledge of MacOS is a plus). Strong knowledge of: Windows Server (Domains, Active Directory, DHCP, DNS), Microsoft 365 (Teams, Exchange, SharePoint, Intune, AutoPilot), Virtualization platforms (VMware ESX, vCenter, or Hyper-V), Familiarity with remote desktop tools and help desk software. Desirable Additional experience with Sophos, Egnyte, or Ubiquiti is highly desirable. Apply online or email
Job Description - Digital Solutions Trainee Engineer Job Title: Digital Solutions Trainee Engineer Department: Digital Solutions Location: Cambridge Head Office (with occasional travel across the UK, Ireland, and internationally) Reports To: Digital Solutions Team Leader About ZEISS ZEISS is a global leader in optics and optoelectronics, driving innovation in healthcare, industrial solutions, and digital technologies. Our Digital Solutions Team provides cutting-edge support and services to ensure our customers receive the best possible experience with our digital solutions. Job Overview We are seeking a highly motivated and technically skilled individual to join our Digital Solutions Team as a Trainee Engineer. This role is ideal for someone with a background in IT, engineering, or digital solutions who is passionate about problem-solving and delivering exceptional customer support. As a Digital Solutions Trainee Engineer, you will provide technical assistance to customers, sales teams, and field engineers, ensuring that issues are resolved efficiently and professionally. You will also assist in pre-sales technical support, software installations, and digital integrations while maintaining strong relationships with internal teams and clients. Key Responsibilities Technical Support & Troubleshooting Provide remote technical support to customers and internal teams via phone and digital platforms. Manage support tickets, ensuring timely resolution and adherence to Service Level Agreements (SLAs). Maintain accurate records of support cases using CRM systems. Assist engineers with ZEISS Smart Services and digital device integration. Pre-Sales & Customer Engagement Support the sales team by providing technical expertise in pre-sales meetings. Advise customers on digital solutions and software applications (e.g., FORUM, Cirrus Review). Conduct basic software installations and configurations for customers. Internal Collaboration & Administration Work closely with the Integrated Solutions Team on FORUM and HDP projects. Assist with administrative tasks within the Digital Solutions Team, including helpdesk management. Help maintain the Digital Solutions inbox and prioritize incoming support requests. Skills & Qualifications Essential: Degree, diploma, or certification in IT, Computer Science, Software Engineering, Electronics, Biomedical Engineering, or related field. Strong problem-solving and troubleshooting skills. Excellent communication and customer service abilities. Basic knowledge of networking, system configurations, and software installation. Ability to manage multiple tasks and work in a fast-paced environment. Full Driving Licence Desirable: Experience in technical support, IT helpdesk, or software troubleshooting. Understanding of medical imaging software (FORUM, Cirrus Review) or digital integration. IT certifications (CompTIA A+, ITIL, Microsoft Certified) are an advantage. Willingness to travel occasionally within the UK, Ireland, and internationally. Training & Development Participate in structured training programs (e-learning, virtual, and in-person). Opportunities for international training and development (Germany, USA). Why Join Us? Be part of a globally recognized company at the forefront of digital innovation. Gain hands-on experience with cutting-edge technology and digital solutions. Benefit from ongoing training, mentorship, and career development opportunities. Enjoy a collaborative and supportive work environment with international exposure. If you are an ambitious and technically minded individual looking to grow in a dynamic digital solutions environment, we encourage you to apply!
14/03/2025
Contractor
Job Description - Digital Solutions Trainee Engineer Job Title: Digital Solutions Trainee Engineer Department: Digital Solutions Location: Cambridge Head Office (with occasional travel across the UK, Ireland, and internationally) Reports To: Digital Solutions Team Leader About ZEISS ZEISS is a global leader in optics and optoelectronics, driving innovation in healthcare, industrial solutions, and digital technologies. Our Digital Solutions Team provides cutting-edge support and services to ensure our customers receive the best possible experience with our digital solutions. Job Overview We are seeking a highly motivated and technically skilled individual to join our Digital Solutions Team as a Trainee Engineer. This role is ideal for someone with a background in IT, engineering, or digital solutions who is passionate about problem-solving and delivering exceptional customer support. As a Digital Solutions Trainee Engineer, you will provide technical assistance to customers, sales teams, and field engineers, ensuring that issues are resolved efficiently and professionally. You will also assist in pre-sales technical support, software installations, and digital integrations while maintaining strong relationships with internal teams and clients. Key Responsibilities Technical Support & Troubleshooting Provide remote technical support to customers and internal teams via phone and digital platforms. Manage support tickets, ensuring timely resolution and adherence to Service Level Agreements (SLAs). Maintain accurate records of support cases using CRM systems. Assist engineers with ZEISS Smart Services and digital device integration. Pre-Sales & Customer Engagement Support the sales team by providing technical expertise in pre-sales meetings. Advise customers on digital solutions and software applications (e.g., FORUM, Cirrus Review). Conduct basic software installations and configurations for customers. Internal Collaboration & Administration Work closely with the Integrated Solutions Team on FORUM and HDP projects. Assist with administrative tasks within the Digital Solutions Team, including helpdesk management. Help maintain the Digital Solutions inbox and prioritize incoming support requests. Skills & Qualifications Essential: Degree, diploma, or certification in IT, Computer Science, Software Engineering, Electronics, Biomedical Engineering, or related field. Strong problem-solving and troubleshooting skills. Excellent communication and customer service abilities. Basic knowledge of networking, system configurations, and software installation. Ability to manage multiple tasks and work in a fast-paced environment. Full Driving Licence Desirable: Experience in technical support, IT helpdesk, or software troubleshooting. Understanding of medical imaging software (FORUM, Cirrus Review) or digital integration. IT certifications (CompTIA A+, ITIL, Microsoft Certified) are an advantage. Willingness to travel occasionally within the UK, Ireland, and internationally. Training & Development Participate in structured training programs (e-learning, virtual, and in-person). Opportunities for international training and development (Germany, USA). Why Join Us? Be part of a globally recognized company at the forefront of digital innovation. Gain hands-on experience with cutting-edge technology and digital solutions. Benefit from ongoing training, mentorship, and career development opportunities. Enjoy a collaborative and supportive work environment with international exposure. If you are an ambitious and technically minded individual looking to grow in a dynamic digital solutions environment, we encourage you to apply!
IT Senior Desktop Support Location: London, SE11 Work Arrangement: On-premises An exceptional career opportunity awaits you to join a prestigious national institution renowned for its historical significance and cultural impact. This forward-thinking organisation offers a dynamic and inspiring work environment where your IT expertise will directly support the preservation and sharing of powerful historical narratives. With substantial recent investments in digital infrastructure, you'll join a passionate team using cutting-edge technology across multiple UK sites. Your work will maintain vital systems supporting culturally significant projects with global impact perfect for IT professionals seeking meaningful work in a purpose-driven environment. IT Senior Desktop Support Key Skills: We seek individuals with strong technical support knowledge, particularly in first and second-line support for hybrid environments involving Azure, on-premises infrastructure, and Windows systems. We are keen to connect with IT helpdesk specialists, desktop support engineers, IT service desk professionals, and others experienced in providing exceptional IT customer service. To excel in this position, you must possess many of the following: 4+ years of proven experience working effectively within a multi-faceted technical environment Demonstrable experience of excellent customer relationship skills with a good "bedside manner." Experience providing customer support for networked user communities based on MS Windows. Experience managing complex support cases and acting as a Problem Manager. Ability to operate between Azure and on-premises environments, including AD and Intune. Experience with helpdesk systems (Ivanti experience would be advantageous). Capability in troubleshooting and diagnosing technical issues across various platforms. Experience supporting Windows desktop systems, laptops, and potentially Mac environments. All applicants must have good English communication skills, reside in the UK, and have the right to work. About the IT Senior Desktop Support position: You will be a crucial IT and AV Services team member, responsible for delivering exceptional service desk support across multiple UK locations. This is a key technical position focused on maintaining and supporting vital IT systems that enable the organisation's important work. Responsibilities include: Responding to user issues via phone, email, or chat and logging them into the ticketing system Providing expert technical knowledge on desktop operating systems, networks, and related technologies Managing complex support calls to successful resolution as a Problem Manager Supporting both Azure cloud and on-premises infrastructure Assisting with system monitoring, software updates, and security patching Developing and maintaining desktop system documentation to required standards Training users on IT systems and applications Introducing new technologies, including AI chatbots Deputising for the IT and AV Service Desktop Team Leader when required This role promises a stimulating environment with varied and challenging responsibilities that directly support the organisation's mission to educate and inform the public about significant historical events. Salary and Benefits: Salary: To £40,000 Work Arrangement: On-premises Benefits Include: 25 days annual leave (increasing to 30 after 5 years) plus public holidays Exceptional pension contributions between 16.7%-24.3% through the Civil Service Pension Scheme Interest-free season ticket loans after three months of service Free entry to partner museum exhibitions Continuous professional development opportunities Enhanced maternity and paternity benefits linked to length of service Childcare vouchers Benenden Healthcare Society membership (subject to terms & conditions) Access to The Charity for Civil Servants Ride 2 Work Scheme For more information on this IT Senior Desktop Support position, please contact us to discuss. Our client welcomes everyone. They celebrate differences and encourage everyone to join and be themselves at work.
14/03/2025
Full time
IT Senior Desktop Support Location: London, SE11 Work Arrangement: On-premises An exceptional career opportunity awaits you to join a prestigious national institution renowned for its historical significance and cultural impact. This forward-thinking organisation offers a dynamic and inspiring work environment where your IT expertise will directly support the preservation and sharing of powerful historical narratives. With substantial recent investments in digital infrastructure, you'll join a passionate team using cutting-edge technology across multiple UK sites. Your work will maintain vital systems supporting culturally significant projects with global impact perfect for IT professionals seeking meaningful work in a purpose-driven environment. IT Senior Desktop Support Key Skills: We seek individuals with strong technical support knowledge, particularly in first and second-line support for hybrid environments involving Azure, on-premises infrastructure, and Windows systems. We are keen to connect with IT helpdesk specialists, desktop support engineers, IT service desk professionals, and others experienced in providing exceptional IT customer service. To excel in this position, you must possess many of the following: 4+ years of proven experience working effectively within a multi-faceted technical environment Demonstrable experience of excellent customer relationship skills with a good "bedside manner." Experience providing customer support for networked user communities based on MS Windows. Experience managing complex support cases and acting as a Problem Manager. Ability to operate between Azure and on-premises environments, including AD and Intune. Experience with helpdesk systems (Ivanti experience would be advantageous). Capability in troubleshooting and diagnosing technical issues across various platforms. Experience supporting Windows desktop systems, laptops, and potentially Mac environments. All applicants must have good English communication skills, reside in the UK, and have the right to work. About the IT Senior Desktop Support position: You will be a crucial IT and AV Services team member, responsible for delivering exceptional service desk support across multiple UK locations. This is a key technical position focused on maintaining and supporting vital IT systems that enable the organisation's important work. Responsibilities include: Responding to user issues via phone, email, or chat and logging them into the ticketing system Providing expert technical knowledge on desktop operating systems, networks, and related technologies Managing complex support calls to successful resolution as a Problem Manager Supporting both Azure cloud and on-premises infrastructure Assisting with system monitoring, software updates, and security patching Developing and maintaining desktop system documentation to required standards Training users on IT systems and applications Introducing new technologies, including AI chatbots Deputising for the IT and AV Service Desktop Team Leader when required This role promises a stimulating environment with varied and challenging responsibilities that directly support the organisation's mission to educate and inform the public about significant historical events. Salary and Benefits: Salary: To £40,000 Work Arrangement: On-premises Benefits Include: 25 days annual leave (increasing to 30 after 5 years) plus public holidays Exceptional pension contributions between 16.7%-24.3% through the Civil Service Pension Scheme Interest-free season ticket loans after three months of service Free entry to partner museum exhibitions Continuous professional development opportunities Enhanced maternity and paternity benefits linked to length of service Childcare vouchers Benenden Healthcare Society membership (subject to terms & conditions) Access to The Charity for Civil Servants Ride 2 Work Scheme For more information on this IT Senior Desktop Support position, please contact us to discuss. Our client welcomes everyone. They celebrate differences and encourage everyone to join and be themselves at work.
Join a rapidly expanding health tech company with an opportunity to provide technical support to ensure smooth operations, resolve technical issues, and build strong client relationships. THE ROLE: Working directly with clients, technical support and engineering you will: Provide expert technical support, including troubleshooting application and integration issues Manage Jira tickets Create and execute SQL queries and reports Diagnose complex technical problems, using your engineering skills to identify root causes and implement effective solutions Conduct onsite visits to hospitals to maintain software, perform maintenance, upgrades and troubleshooting Monitory systems performance and proactively identify potential issues Document technical solutions and create knowledge base articles. Because the company is expanding rapidly, there is significant potential for career progression. KEY SKILLS & EXPERIENCE: Strong technical skills, including expertise in SQL, Jira and integration technologies Experience troubleshooting and resolving complex technical issues Analytical skills and the ability to understand complex systems and workflows A proactive and self-motivated approach to problem-solving. Please apply today by sending your CV. No overseas applicants please; visa applications not considered. Related job titles include: Technical Support Specialist, IT Support Technician, Helpdesk Analyst, Customer Support Analyst, IT Service Desk Analyst, Software Support, End User Support. Candidate Source Ltd is an advertising agency. Once you have submitted your application it will be passed to the third party Recruiter who is responsible for processing your application. This will include holding and sharing your personal data, our legal basis for this is legitimate interest subject to your declared interest in a job. Our privacy policy can be found on our website and we can be contacted to confirm who your application has been forwarded to.
14/03/2025
Full time
Join a rapidly expanding health tech company with an opportunity to provide technical support to ensure smooth operations, resolve technical issues, and build strong client relationships. THE ROLE: Working directly with clients, technical support and engineering you will: Provide expert technical support, including troubleshooting application and integration issues Manage Jira tickets Create and execute SQL queries and reports Diagnose complex technical problems, using your engineering skills to identify root causes and implement effective solutions Conduct onsite visits to hospitals to maintain software, perform maintenance, upgrades and troubleshooting Monitory systems performance and proactively identify potential issues Document technical solutions and create knowledge base articles. Because the company is expanding rapidly, there is significant potential for career progression. KEY SKILLS & EXPERIENCE: Strong technical skills, including expertise in SQL, Jira and integration technologies Experience troubleshooting and resolving complex technical issues Analytical skills and the ability to understand complex systems and workflows A proactive and self-motivated approach to problem-solving. Please apply today by sending your CV. No overseas applicants please; visa applications not considered. Related job titles include: Technical Support Specialist, IT Support Technician, Helpdesk Analyst, Customer Support Analyst, IT Service Desk Analyst, Software Support, End User Support. Candidate Source Ltd is an advertising agency. Once you have submitted your application it will be passed to the third party Recruiter who is responsible for processing your application. This will include holding and sharing your personal data, our legal basis for this is legitimate interest subject to your declared interest in a job. Our privacy policy can be found on our website and we can be contacted to confirm who your application has been forwarded to.
We are excited to offer you the chance to join a cutting-edge Fintech company that is helping to revolutionise the future of asset finance. As a key member of our expert internal IT team, you'll be exposed to cutting edge technologies and applying these to transformational projects, driving innovation in PaaS, SaaS, and Zero Trust security. We seek a highly motivated and ambitious individual, and with the right fit, we are committed to helping you grow and thrive on this exciting career journey. This is an opportunity to work in a dynamic, high-growth environment where your technical expertise and problem-solving skills will make a significant impact. If you are passionate about modern Cloud IT infrastructure and eager to be at the forefront of technology, this role is perfect for you. Role responsibilities; Assist the IT Manager to deliver roadmap objectives, this includes: Administering Microsoft full-stack technologies Managing on-site network & telephony systems Using PowerShell and Power Platform to administer systems such as Entra ID, Exchange, Azure, Teams etc as well as creating scripts and automations for IT Processes Using SharePoint and Microsoft 365 groups to administer shared resource throughout the business To possess clear communication abilities and maintain documentation and create KB articles. Support the IT team with BAU requirements, including shared helpdesk and on-site duties. A keen eye for reviewing systems and processes, and an ability to identify opportunities for change and improvement. Ability to work with others toward a shared goal, participating actively, sharing responsibility and rewards, and contributing to the capacity of the team. Key skills required; Excellent knowledge and experience of Microsoft SaaS and PaaS (Microsoft 365 & Entra ID are essential). Proven ability to meet objectives and rollout new systems. Competent at scripting, e.g. PowerShell (various modules, Azure, Exchange Online). Strong all round IT skills, including networking and hardware experience. At least 2yrs IT helpdesk experience, or similar with demonstrable personal development of IT skills outside of work. Personable and approachable, and naturally want to encourage others, learn, and transfer knowledge. So, why would you want to work here? They have a great working environment and they are an ambitious business. They achieve so much because of their people. Everyone in the business, no matter their team or role can shape the outcome, share ideas, make suggestions, and have their voice heard. It's a truly collaborative place to work. They embrace hybrid working and with modern offices in Newport, London and Manchester, plus a field-based sales team, you'll never be too far away from colleagues. This role is based in Newport, with 3 days in the office per week, giving you the best of both worlds. Benefits you can expect: 25 days annual leave + bank holidays 2 additional days holiday after 5 years' service Birthday day off Opt in Private Medical Insurance Subsidised gym membership at 18.75 a month Cycle to Work Scheme Electric Car Scheme Buy Annual Leave Scheme Half day seasonal shopping Auto enrolment pension - 3% employer contribution subject to eligibility
14/03/2025
Full time
We are excited to offer you the chance to join a cutting-edge Fintech company that is helping to revolutionise the future of asset finance. As a key member of our expert internal IT team, you'll be exposed to cutting edge technologies and applying these to transformational projects, driving innovation in PaaS, SaaS, and Zero Trust security. We seek a highly motivated and ambitious individual, and with the right fit, we are committed to helping you grow and thrive on this exciting career journey. This is an opportunity to work in a dynamic, high-growth environment where your technical expertise and problem-solving skills will make a significant impact. If you are passionate about modern Cloud IT infrastructure and eager to be at the forefront of technology, this role is perfect for you. Role responsibilities; Assist the IT Manager to deliver roadmap objectives, this includes: Administering Microsoft full-stack technologies Managing on-site network & telephony systems Using PowerShell and Power Platform to administer systems such as Entra ID, Exchange, Azure, Teams etc as well as creating scripts and automations for IT Processes Using SharePoint and Microsoft 365 groups to administer shared resource throughout the business To possess clear communication abilities and maintain documentation and create KB articles. Support the IT team with BAU requirements, including shared helpdesk and on-site duties. A keen eye for reviewing systems and processes, and an ability to identify opportunities for change and improvement. Ability to work with others toward a shared goal, participating actively, sharing responsibility and rewards, and contributing to the capacity of the team. Key skills required; Excellent knowledge and experience of Microsoft SaaS and PaaS (Microsoft 365 & Entra ID are essential). Proven ability to meet objectives and rollout new systems. Competent at scripting, e.g. PowerShell (various modules, Azure, Exchange Online). Strong all round IT skills, including networking and hardware experience. At least 2yrs IT helpdesk experience, or similar with demonstrable personal development of IT skills outside of work. Personable and approachable, and naturally want to encourage others, learn, and transfer knowledge. So, why would you want to work here? They have a great working environment and they are an ambitious business. They achieve so much because of their people. Everyone in the business, no matter their team or role can shape the outcome, share ideas, make suggestions, and have their voice heard. It's a truly collaborative place to work. They embrace hybrid working and with modern offices in Newport, London and Manchester, plus a field-based sales team, you'll never be too far away from colleagues. This role is based in Newport, with 3 days in the office per week, giving you the best of both worlds. Benefits you can expect: 25 days annual leave + bank holidays 2 additional days holiday after 5 years' service Birthday day off Opt in Private Medical Insurance Subsidised gym membership at 18.75 a month Cycle to Work Scheme Electric Car Scheme Buy Annual Leave Scheme Half day seasonal shopping Auto enrolment pension - 3% employer contribution subject to eligibility
We re recruiting for a 3rd Line Support Engineer where you ll be responsible for delivering advanced technical support for all IT systems within NexSphere, a newly established Managed Service Provider. This role involves troubleshooting complex technical issues, ensuring optimal system performance, and addressing problems that cannot be resolved by the 2nd line team. The position requires operating within strict Service Level Agreements (SLAs) to achieve high levels of customer satisfaction. Our ideal candidate should possess advanced technical knowledge and extensive experience in various domains such as systems administration, networking, software, and hardware. As the team's technical expert, the role is not solely focused on issue resolution but also includes mentoring 2nd line support engineers. This involves identifying training and development opportunities and delivering on them collaboratively. Additionally, the role encompasses developing the Knowledge Base by authoring articles that support internal staff development and promote a customer self-service approach. This position demands deep technical expertise, the ability to manage escalated support requests, identify root causes of issues, and implement long-term solutions. When additional expertise or support is required, the engineer will collaborate with the in-house infrastructure team to resolve issues effectively. In return for your dedication, knowledge, and commitment, we re offering a competitive salary range of £40,000 to £45,000 p.a. (dependent on experience) with these great benefits: • 25 days annual leave + Bank Holidays + Birthday Day off (with the opportunity to buy additional days) • 2 Volunteer Days • Pension - 5% Employee 5% Employer • Healthcare Cash Plan, incl. 3 x salary life assurance • Annual Salary Review • Refer A Friend Scheme • Free access to BenefitHub an online portal with access to a wide range of retail discounts, cycle to work scheme and additional voluntary benefits Location: Hockley, Essex Hours: 37 hours a week. Monday to Thursday 8.30am to 5pm, Friday 8.30am to 4.30pm Closing Date: 6 March 2025 Interested? There s an easy to apply route below to upload your CV! If you need any further information, talk to our experienced Internal Recruitment Team on (phone number removed). NexSphere Business Solutions is part of the Seetec Group an employee-owned organisation. We continually pride ourselves on our sense of community, both in the incredible work we do throughout UK and Ireland, and internally with our employee-owners. People are at the front, centre and heart of every service we provide and each decision we make. Key Responsibilities: • Investigate and resolve technical problems that are escalated from 1st and 2nd line support. • Manage and maintain IT infrastructure. • Handle high-priority incidents, coordinate with vendors and service providers as needed, and ensure issues are resolved within agreed SLAs. • Perform detailed analysis of recurring problems to identify root causes and implement preventive measures. • Create and maintain detailed documentation of technical issues, resolutions, and system configurations, to populate internal Knowledge Base. • Install, configure, and monitor system updates, patches, and security fixes. • Proactively monitor system performance and capacity. Skills and Experience: • Proficiency in networking technologies (DNS, DHCP, TCP/IP, VPN, VLAN). • Experience with databases (SQL Server, MySQL, Oracle). • Familiarity with virtualization technologies (VMware, Hyper-V). • Experience with security protocols, firewalls, and data encryption. • Knowledge of ticketing systems (e.g., ServiceNow, Jira, Ivanti). • Familiarity with remote management tools and diagnostic software. • Experience of working for a Managed Service Provider or similar environment. • 5+ years experience of working in a technical support/systems admin role and working with IT helpdesk software. Additional Information: NexSphere Business Solutions (Part of the Seetec Group) is committed to safeguarding and promoting the welfare of young people and vulnerable adults and expects all staff to share and uphold this commitment in conjunction with the requirements of the Prevent Duty and the positive promotion of modern British values. Dependent on the role you are applying to, you may be required to process a Disclosure and Barring Service (DBS/DS) check. Seetec supports the recruitment of ex- offenders and will not discriminate in any way. Our full policy statement of Ex-Offenders can be found on our website under About us . Seetec is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.
14/03/2025
Full time
We re recruiting for a 3rd Line Support Engineer where you ll be responsible for delivering advanced technical support for all IT systems within NexSphere, a newly established Managed Service Provider. This role involves troubleshooting complex technical issues, ensuring optimal system performance, and addressing problems that cannot be resolved by the 2nd line team. The position requires operating within strict Service Level Agreements (SLAs) to achieve high levels of customer satisfaction. Our ideal candidate should possess advanced technical knowledge and extensive experience in various domains such as systems administration, networking, software, and hardware. As the team's technical expert, the role is not solely focused on issue resolution but also includes mentoring 2nd line support engineers. This involves identifying training and development opportunities and delivering on them collaboratively. Additionally, the role encompasses developing the Knowledge Base by authoring articles that support internal staff development and promote a customer self-service approach. This position demands deep technical expertise, the ability to manage escalated support requests, identify root causes of issues, and implement long-term solutions. When additional expertise or support is required, the engineer will collaborate with the in-house infrastructure team to resolve issues effectively. In return for your dedication, knowledge, and commitment, we re offering a competitive salary range of £40,000 to £45,000 p.a. (dependent on experience) with these great benefits: • 25 days annual leave + Bank Holidays + Birthday Day off (with the opportunity to buy additional days) • 2 Volunteer Days • Pension - 5% Employee 5% Employer • Healthcare Cash Plan, incl. 3 x salary life assurance • Annual Salary Review • Refer A Friend Scheme • Free access to BenefitHub an online portal with access to a wide range of retail discounts, cycle to work scheme and additional voluntary benefits Location: Hockley, Essex Hours: 37 hours a week. Monday to Thursday 8.30am to 5pm, Friday 8.30am to 4.30pm Closing Date: 6 March 2025 Interested? There s an easy to apply route below to upload your CV! If you need any further information, talk to our experienced Internal Recruitment Team on (phone number removed). NexSphere Business Solutions is part of the Seetec Group an employee-owned organisation. We continually pride ourselves on our sense of community, both in the incredible work we do throughout UK and Ireland, and internally with our employee-owners. People are at the front, centre and heart of every service we provide and each decision we make. Key Responsibilities: • Investigate and resolve technical problems that are escalated from 1st and 2nd line support. • Manage and maintain IT infrastructure. • Handle high-priority incidents, coordinate with vendors and service providers as needed, and ensure issues are resolved within agreed SLAs. • Perform detailed analysis of recurring problems to identify root causes and implement preventive measures. • Create and maintain detailed documentation of technical issues, resolutions, and system configurations, to populate internal Knowledge Base. • Install, configure, and monitor system updates, patches, and security fixes. • Proactively monitor system performance and capacity. Skills and Experience: • Proficiency in networking technologies (DNS, DHCP, TCP/IP, VPN, VLAN). • Experience with databases (SQL Server, MySQL, Oracle). • Familiarity with virtualization technologies (VMware, Hyper-V). • Experience with security protocols, firewalls, and data encryption. • Knowledge of ticketing systems (e.g., ServiceNow, Jira, Ivanti). • Familiarity with remote management tools and diagnostic software. • Experience of working for a Managed Service Provider or similar environment. • 5+ years experience of working in a technical support/systems admin role and working with IT helpdesk software. Additional Information: NexSphere Business Solutions (Part of the Seetec Group) is committed to safeguarding and promoting the welfare of young people and vulnerable adults and expects all staff to share and uphold this commitment in conjunction with the requirements of the Prevent Duty and the positive promotion of modern British values. Dependent on the role you are applying to, you may be required to process a Disclosure and Barring Service (DBS/DS) check. Seetec supports the recruitment of ex- offenders and will not discriminate in any way. Our full policy statement of Ex-Offenders can be found on our website under About us . Seetec is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.
IT technical Engineer for an MSP company based in Maidenhead. Salary ranges: £35,000 to £40,000 experience-related, you will need to have the right to live and work in the UK and a full UK driving license (plus your own vehicle) Part of the job role will involve office work in Maidenhead and visiting client sites. Onsite work will include fault-finding and project work. The customers are based in and around the home countries. We are looking for someone with technical experience and a strong understanding of Windows servers, Firewalls and switches. Able to install and setup windows servers, diagnosing internet issues as well as an understanding of NAT, VLANs Diligent and logical approach to working with strong problem-solving skills Excellent customer focused approach and commitment to service delivery Ability to prioritise workload Good interpersonal and communication skills, both verbal and written In-depth knowledge of the following areas: These are must-have Skills/Experience. Bring an in-depth knowledge of Windows technologies such as Windows Server 2012, RDS and Windows 10 / 11. Active directory and group policy administration Hyper-V setup and administration Microsoft 365 tenant setup and administration SharePoint On-Line Setup and administration Strong networking capabilities (DNS, Routing, VLANS) Experience with Meraki / Draytek / Sophos firewalls While desirable qualifications and skills would be advantageous, they are not essential if you possess the relevant experience. Recognised qualifications by Microsoft, Cisco, HP Previous MSP experience Imparting your technical knowledge to others and welcoming the opportunity to mentor junior members of the team Experience with MS Teams VoIP knowledge, preferably Gamma horizon Knowledge of Cisco or HP switch and router infrastructure Knowledge of scripting in PowerShell, batch files or VBScripts Network Security Technologies including IDS/IPS Apple products and support Knowledge of desktop imaging software/services We flexible on start times, 8.30am-5pm or 9-5.30pm, 37.5 hours per week, with a one-hour unpaid lunch break, 24 days holiday p.a. plus Banks Company Benefits: Statutory Sick Pay, Statutory Maternity Pay, and Statutory Paternity Pay Company Pension Training & Development Programmes Employee Assistance Programme Rewards & Recognition Scheme Buy Back Holiday Scheme (buy / sell back up to 4 additional days per year) Referral Bonus £500 Cycle to Work Scheme On-site parking Kitchen with Tea / coffee / cold drinks / biscuits / fruit provided Closed on Bank Holidays. Close early over Christmas, skeletal staff run the helpdesk based on a rota. We are situated off the motorways that link to Maidenhead, Berkshire, England are the A308(M), A404(M), and M4 To apply, please email your CV. To find out more, call
14/03/2025
Full time
IT technical Engineer for an MSP company based in Maidenhead. Salary ranges: £35,000 to £40,000 experience-related, you will need to have the right to live and work in the UK and a full UK driving license (plus your own vehicle) Part of the job role will involve office work in Maidenhead and visiting client sites. Onsite work will include fault-finding and project work. The customers are based in and around the home countries. We are looking for someone with technical experience and a strong understanding of Windows servers, Firewalls and switches. Able to install and setup windows servers, diagnosing internet issues as well as an understanding of NAT, VLANs Diligent and logical approach to working with strong problem-solving skills Excellent customer focused approach and commitment to service delivery Ability to prioritise workload Good interpersonal and communication skills, both verbal and written In-depth knowledge of the following areas: These are must-have Skills/Experience. Bring an in-depth knowledge of Windows technologies such as Windows Server 2012, RDS and Windows 10 / 11. Active directory and group policy administration Hyper-V setup and administration Microsoft 365 tenant setup and administration SharePoint On-Line Setup and administration Strong networking capabilities (DNS, Routing, VLANS) Experience with Meraki / Draytek / Sophos firewalls While desirable qualifications and skills would be advantageous, they are not essential if you possess the relevant experience. Recognised qualifications by Microsoft, Cisco, HP Previous MSP experience Imparting your technical knowledge to others and welcoming the opportunity to mentor junior members of the team Experience with MS Teams VoIP knowledge, preferably Gamma horizon Knowledge of Cisco or HP switch and router infrastructure Knowledge of scripting in PowerShell, batch files or VBScripts Network Security Technologies including IDS/IPS Apple products and support Knowledge of desktop imaging software/services We flexible on start times, 8.30am-5pm or 9-5.30pm, 37.5 hours per week, with a one-hour unpaid lunch break, 24 days holiday p.a. plus Banks Company Benefits: Statutory Sick Pay, Statutory Maternity Pay, and Statutory Paternity Pay Company Pension Training & Development Programmes Employee Assistance Programme Rewards & Recognition Scheme Buy Back Holiday Scheme (buy / sell back up to 4 additional days per year) Referral Bonus £500 Cycle to Work Scheme On-site parking Kitchen with Tea / coffee / cold drinks / biscuits / fruit provided Closed on Bank Holidays. Close early over Christmas, skeletal staff run the helpdesk based on a rota. We are situated off the motorways that link to Maidenhead, Berkshire, England are the A308(M), A404(M), and M4 To apply, please email your CV. To find out more, call
