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First/Second Line IT Support Analyst Location: Covent Garden, London Salary: £25,000 - £33,000 depending on experience Hours of Work: 37.5 hours per week, 08:30 - 20:30 Monday - Friday and 09:30 - 15:00 Saturday - Sunday on a rota system 35 days annual leave plus bank holidays, in addition to many other excellent benefits on offer Are you a driven and proactive First/Second Line IT Support Analyst? Then join our IT Department to provide excellent support to our staff and learners, helping to bring together people across the capital and beyond and to enrich lives through learning. Be Part of Our Community City Lit is London's largest provider of learning for adults, inspiring over 30,000 students a year and offering more than 5,000 courses, online and face-to-face. As a leader in our field, who have recently been rated as outstanding in all areas by Ofsted, we have a century's reputation for delivering the highest quality student experience. Partnering with community organisations across London, we deliver bespoke projects that support individuals and communities. To be considered, please submit your CV and a covering letter, detailing your skills and experience. The ideal candidate will: Have a vendor recognised accreditation (MCDST, MCP, MCSA) or a computing degree. Be well organised and self-motivated, with a desire to develop IT skills and suggest solutions and improvements. Have strong prioritisation and time-management skills. Have familiarity with the following: Networking principles (TCP/IP) Microsoft Active Directory (Users & Computers) on-prem and Azure AD Microsoft Windows Microsoft Office on-prem and M365 Windows event logs Helpdesk software Our generous rewards and benefits are numerous and wide-ranging, including flexible working, generous course discounts that include friends and family, our pension scheme plus life assurance and enhanced Family Friendly leave. There's also a season ticket loan programme, entitlement to access the student discounts programme (Totum) and other discounted retail platforms as well as preferential rates with Fitness First. Alongside these we all offer a 24/7 Employee Assistance Programme to support our staff as well as access to an online or over the phone GP service. Sited in London's creative community of Covent Garden, City Lit is a thriving hub of learning and opportunity with a palpable sense of purpose and identity and a culture of equality and inclusivity. We know diversity fosters creativity and innovation and we are committed to equality of opportunity, to being fair and inclusive, and to being a place where all belong. We therefore particularly encourage applications from candidates who are likely to be underrepresented these include applications from Black, Asian and minority ethnic backgrounds, those who have a disability and the LGBTQI+ community. We provide a professional and supportive community that blends teaching and learning to deliver endless possibilities. For full details of the role, please refer to the Job Description. We reserve the right to close this role early should we receive a high volume of applications. Closing Date: 15th February 2025 Interview Dates: week commencing 2nd March 2025