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Head of Infrastructure Portfolio - VP Apply locations London time type Full time posted on Posted 2 Days Ago job requisition id -WD Do you want your voice heard and your actions to count? Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG), one of the world's leading financial groups. Across the globe, we're 120,000 colleagues, striving to make a difference for every client, organization, and community we serve. We stand for our values, building long-term relationships, serving society, and fostering shared and sustainable growth for a better world. With a vision to be the world's most trusted financial group, it's part of our culture to put people first, listen to new and diverse ideas and collaborate toward greater innovation, speed and agility. This means investing in talent, technologies, and tools that empower you to own your career. Join MUFG, where being inspired is expected and making a meaningful impact is rewarded. OVERVIEW OF THE DEPARTMENT/SECTION Mitsubishi UFJ Financial Group (MUFG) is one of the world's leading financial groups. Headquartered in Tokyo and with approximately 350 years of history, MUFG has a global network with 1,100 offices in over 40 countries. The Group has over 140,000 employees, offering services including corporate banking, commercial banking, retail banking, wealth management, investment banking, capital markets, personal and corporate trust, and transaction banking. The Project Promotion team is part of the IT Planning, Reporting and Administration department (IPR). The role of the IPR department is to ensure communication and liaison with Head Office (HO) in Tokyo, for both Bank and Securities, as well as accountability for EMEA Technology wide reporting, management of resourcing processes, management of asset processes and administration of wider planning processes including annual budget planning. The Infrastructure Portfolio is part of the Project Promotion team which handle to deliver EMEA project within the planned schedule and budget. NUMBER OF DIRECT REPORTS 13 Consultants / Contractors as part of wider project delivery team. MAIN PURPOSE OF THE ROLE To plan, direct and govern the Infrastructure portfolio of investment and (in-scope) expense projects, ensuring quality, outcomes, timelines and cost requirements are met. The change being delivered could be both non-IT (including but not limited to creation of a new procedure or standard or new control(s); Redesign of a business process; Organizational change management; Regulatory impact assessments) and IT related (including but not limited to creation of or enhancements/revisions to an application, creating a database, or system migration). To recruit, line manage and develop staff and / or matrix manage project delivery staff to deliver across the portfolio of work on time and on budget. To be a senior programme / portfolio management SME and use their expertise to manage delivery, resolve conflict and mitigate change risk and advise the business on decisions relating to change using key tools such as portfolio roadmap, critical path analysis, earned value analysis. To manage the delegated authority from MUSHD / Bank Head Office (via CIO) for delivery in their portfolio empowered to drive through delivery to achieve required benefits on behalf of their AE. To create and manage the portfolio delivery Roadmap and critical path making appropriate prioritization decisions and interventions on individual projects / programmes to control overall portfolio delivery / "do ability". To engage key staff in Technology team (as well as other key stakeholders from other departments) who are impacted by the portfolio of investment and (in-scope) expense projects. On individual projects, oversee and validate that the staff engagement plan for each project is comprehensive and identifies the correct audience(s) as in scope. To provide accurate, and concise, point in time reporting to all stakeholders generated from golden source tools including the General Ledger, and PPM (Portfolio, Programme, Project Management) tools. To provide updates to all oversight committees ranging from EMEA ExCo, EMEA Delivery Forum, EMEA Infrastructure portfolio committees etc. Responsible for portfolio delivery within governance / KPI's. The candidate will need extensive experience in Banking / F.I, with strong stakeholder experience with first-hand knowledge of Banking products. Strong communication and interpersonal skills is a must, and candidate must have a well organised structured approach to managing large programmes/projects and working with senior stakeholders. KEY RESPONSIBILITIES Maintain alignment of the delivery portfolio to the Technology department MTBP; change controlling the delivery Roadmap / critical path if priorities change. This will be through both Annual Planning and within the financial year when unplanned projects need to be prioritized against planned projects Project outcomes will be described tangibly / in enough detail to justify the cost of delivery / cost of ownership after project go live and scrutiny by both the Technology Accountable Executive (and their management team) as well as from MUSHD / Bank Head Office (via CIO) Success will be the Accountable Executive's buy-in into the portfolio structure at point of baselining the portfolio and change control Ensure that the portfolio (and all its constituent projects / programmes) are compliant to minimum quality standards defined in the project delivery policy / process / procedures. This includes being complete (in terms of data capture as specified in the toolset and documentation standards); current (no stale data as in missed dates); and accurate (maintained with the latest update). This will be through regular and proactive use of reporting provided by central PMO; and regular 1:1's with staff delivering the portfolio of work Regular catch-up with peers / risk control owners in other departments who have vested interest in quality project delivery Using golden source data to submit updates to oversight / executive committees instead of off-line data sources Sign-off all deliverables assigned to the Portfolio Manager roles in the project delivery lifecycle RACI and roles and responsibilities Define and track the delivery of project outcomes and benefits in order to justify the business case and decisions to prioritise the project for delivery. Use subject matter expertise and experience to challenge the delivery of all projects and programmes within the portfolio in order to assure / attest on time / on budget / in scope delivery. Ensure the portfolio committee remains in governance: that meetings are quorate, the Terms of Reference are reviewed at least annually, and that the portfolio committee has visibility / transparency of portfolio delivery status, change and risk. Management of baseline (budget, scope, outcomes / benefits, timeline) Approval of change Approval and closure of mitigating actions for escalated risks and issues Approval of project go live and capture / logging of Accountable Executive Attestation at go live Approval to close project following update as to lessons learned and project closure reports Approval of every project business case (benefits vs cost) Set up effective communications within the project and programme teams within the Infrastructure portfolio. Feed back constructive continuous improvement suggestions to the Central PMO team. Get involved in delivery of updates to the project delivery framework at MUFG. Other Responsibilities include: Setup and manage Portfolio committees for Technology Infrastructure Plan, manage and execute strategic initiatives and projects for Infrastructure supporting their respective business plans / wider strategy. Ensure solid portfolio governance and communication across stakeholders including AE's (Accountable Executives, affiliates, Technology and all applicable support areas Manage the overall portfolio of projects; as overall programme manager or via direct project Manager reports. Produce portfolio MI, create and deliver project work plans and revise as appropriate to meet changing needs and requirements, adhering to CR processes. Identify resources and assign responsibilities. Manage day-to-day operational aspects of the portfolio/ programmes and project(s) therein Manage IT vendors, consultants, contractors as appropriate. Centralise portfolio demand and work closely with procurement to ensure appropriate governance and delivery is efficient / cost effective as possible. Ensures project documents are complete, current, and appropriately stored aligned to PDLC and Tokyo / H/O standards where applicable (i.e Gyokie). Competent in managing to established project methodology and best practice. Works closely with relevant business and technology stakeholders across regions to ensure effective and efficient implementation of the project(s). Understands project budgeting; scheduling expenditures; analysing variances and initiating corrective actions. Submits project status reports to stakeholders; coordinates and provides updates to steering committees; anticipates and reacts to change Line management responsibilities - including agreeing objectives and performing appraisals. Managing the full project lifecycle from initiation to closeout adhering to the PDLC and liaise with Audit as required. . click apply for full job details

You will need to login before you can apply for a job. View more categories View less categories Sector Banking and Financial Services Role C-suite Contract Type Permanent Hours Full Time About this role Role Responsibility This critical role reports to the Regional Head of Security EMEA and is responsible for the day-to-day management of EMEA security operations, with a strong focus on Technical Security/Project Management & Physical Security Operations. Responsibilities include: Physical Security Operations Management: Support the ongoing Site Security Review Program to ensure that all EMEA sites are fully compliant with BlackRock's global security standards. Conduct regular site assessments to identify areas for improvement. Collaborate with Site Security Representatives and local teams to implement corrective actions, drive consistent standards, and enhance the overall security posture of all facilities. Develop and maintain in-depth physical security Site Profiles, in support of security management. To include mapping security design and installation, responsible persons, emergency contacts, location of keys and comms rooms etc. Take the lead on communication with the Site Facilities Managers and Security Reps, who are a shared Enterprise Services local resource, usually with other day-to-day responsibilities. Through regular touch points raise Site Reps' understanding of security policy, process and initiatives. Act as a first point of contact for Site Reps to raise security concerns and questions and escalate these appropriately. Assist in the development and documentation of SOPs for all elements of security within the region. Particularly in support of the global Security Command Centers, which are responsible for 24/7 all-hazards monitoring and escalation. Be the first point of escalation for the BlackRock Security Command Centres, handling a variety of escalations related to All Hazards Monitoring. Triage and escalate as appropriate. Respond to and manage employee and BLK emergencies and provide support to mitigate risks. This requires availability during evenings and weekends and a willingness to respond to unexpected emergencies and situations at any of BlackRock's locations globally. Manage the embedded First Responder team, who provide medical and security first response to incidents at larger sites. Provide vendor administration, HR/Legal investigations and incident management support as directed by the Regional Security Manager. Maintain strong ties with local vendors, peers, government and law enforcement officials to ensure BlackRock can appropriately respond to emergency issues. Represent Corporate Security at internal and external forums, maintain a diverse network of industry peers and bring their experience to bear on BlackRock operations. Support the Travel Safety Program and in particular risks assessments, vendor field security support and training for employees traveling to higher risk locations. The role also supports the Global Events Management team and the Global Head of Executive Protection. Tasking will include Events risk assessments, Event Security planning and management. This may require periodic travel within EMEA and oversight of vendor support operations. Strengthen cross-functional collaboration and BlackRock's security culture. Foster strong collaboration between the security team and other functions, including Facilities Management, HR, Legal and Technology, ensuring that security is integrated into all endeavors. Raise awareness of security policies and manage policy breaches. Lead on initiatives that raise awareness among employees about security policies, best practice, and the critical role they play in maintaining safety. Development of Regional/Internal Metrics, Reporting and Dashboards. Work closely with the EMEA Regional Security Manager and deputize where their absence requires. Technical Security and Capital Projects Management: Oversee operational delivery of the day-to-day EMEA Technical Security program and act as a subject-matter expert and primary point of contact for the region. Program workstreams include: Security Technology Project Management Preventative Maintenance Emergency Response & BreakFix Internal Audit and Housekeeping Badge Administration Capital Projects Play an integral role in EMEA Capital Projects, including new office openings, moves and expansions. Support the security design, and lead on oversight of the installation, programming and testing. Lead on the extensive coordination required across multiple functional lines and external vendors. Take lead on the development and physical deployment of infrastructure enhancements, new technology system roll-outs, such as Visitor Management Platforms. Engage appropriate stakeholders and vendors as needed to meet deadline, budget, and scope. Manage and develop the embedded Technical and Project Officers. Work with them to develop a well-defined approach to Technical Security, clarifying areas of responsibility, streamlining and documenting processes, increasing automation, and enhancing KRIs and SLAs. Work with existing vendors on SLAs and improve operational delivery. Deliver training and write SOPs as required to improve team understanding of how best to leverage vendor contracts. Deliver Operational implementation of new vendors. Contribute to or lead for the region on tasking with a significant technical/physical or vendor management element as directed by the Regional Security Manager. Experience Requires a minimum of 10 years advancement in security management. Financial services experience strongly preferred. Preference will be given to candidates with a strong knowledge of the geo-political landscape in EMEA and experience working in a combined Technical Security/Physical Security environment where they played an active role in security technology management, incident management, events security, investigations, and team development. Project management experience, knowledge of BCM, H&S and life safety processes are required. Experience of physical security solutions and networked Electronic Access Control Systems is required. Working knowledge of Software House platforms including C-cure 9000, Genetec and Victor are an advantage. Must possess strong effective communications skills both written and verbal that demonstrate critical thinking, sound judgment and the ability to convey information, justify conclusions and recommendations in a clear, coherent and accurate manner. Must understand performance metrics and cost saving opportunities. Strong scheduling, prioritizing, and multi-tasking skills and able to work in a fast-paced collaborative team environment. The candidate performs well under pressure. Strong collaboration and interpersonal skills with ability to develop and maintain effective working relationships at all levels within the organization. Experience and expertise in dealing with senior stakeholders and their concerns. The candidate will have excellent judgement in knowing when to escalate issues, and when to communicate with stakeholders. Education: Bachelors degree required, Masters degree preferred. ASIS CPP Accreditation or similar an advantage. Certification in H&S and security system integration fields of interest. The position is based in London. Candidates must live in the London metropolitan area. No relocation assistance will be offered. Willingness to travel and work flexible hours is essential. Must be available during evenings and weekends to respond to unexpected emergencies and situations at any of Blackrock's locations. Our benefits To help you stay energized, engaged and inspired, we offer a wide range of employee benefits including: retirement investment and tools designed to help you in building a sound financial future; access to education reimbursement; comprehensive resources to support your physical health and emotional well-being; family support programs; and Flexible Time Off (FTO) so you can relax, recharge and be there for the people you care about. Our hybrid work model BlackRock's hybrid work model is designed to enable a culture of collaboration and apprenticeship that enriches the experience of our employees, while supporting flexibility for all. Employees are currently required to work at least 4 days in the office per week, with the flexibility to work from home 1 day a week. Some business groups may require more time in the office due to their roles and responsibilities. We remain focused on increasing the impactful moments that arise when we work together in person - aligned with our commitment to performance and innovation. As a new joiner, you can count on this hybrid model to accelerate your learning and onboarding experience here at BlackRock. About BlackRock At BlackRock, we are all connected by one mission: to help more and more people experience financial well-being. Our clients, and the people they serve, are saving for retirement, paying for their children's educations, buying homes and starting businesses. Their investments also help to strengthen the global economy: support businesses small and large; finance infrastructure projects that connect and power cities; and facilitate innovations that drive progress. This mission would not be possible without our smartest investment - the one we make in our employees . click apply for full job details

Head of Technology Other Portfolio - VP Do you want your voice heard and your actions to count? Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG), one of the world's leading financial groups. Across the globe, we're 120,000 colleagues, striving to make a difference for every client, organization, and community we serve. We stand for our values, building long-term relationships, serving society, and fostering shared and sustainable growth for a better world. With a vision to be the world's most trusted financial group, it's part of our culture to put people first, listen to new and diverse ideas and collaborate toward greater innovation, speed and agility. This means investing in talent, technologies, and tools that empower you to own your career. Join MUFG, where being inspired is expected and making a meaningful impact is rewarded. OVERVIEW OF THE DEPARTMENT/SECTION Mitsubishi UFJ Financial Group (MUFG) is one of the world's leading financial groups. Headquartered in Tokyo and with approximately 350 years of history, MUFG has a global network with 1,100 offices in over 40 countries. The Group has over 140,000 employees, offering services including corporate banking, commercial banking, retail banking, wealth management, investment banking, capital markets, personal and corporate trust, and transaction banking. The Project Promotion team is part of the IT Planning, Reporting and Administration department (IPR). The role of the IPR department is to ensure communication and liaison with Head Office (HO) in Tokyo, for both Bank and Securities, as well as accountability for EMEA Technology wide reporting, management of resourcing processes, management of asset processes and administration of wider planning processes including annual budget planning. The Technology Other Portfolio is part of the Project Promotion team which handles the delivery of EMEA projects within the planned schedule and budget. NUMBER OF DIRECT REPORTS 6 Consultants / Contractors as part of the wider project delivery team. MAIN PURPOSE OF THE ROLE To plan, direct and govern the Technology Other portfolio of investment and (in-scope) expense projects, ensuring quality, outcomes, timelines and cost requirements are met. The change being delivered could be both non-IT (including but not limited to creation of a new procedure or standard or new control(s); redesign of a business process; organizational change management; regulatory impact assessments) and IT related (including but not limited to creation of or enhancements/revisions to an application, creating a database, or system migration). To recruit, line manage and develop staff and/or matrix manage project delivery staff to deliver across the portfolio of work on time and on budget. To be a senior programme/portfolio management SME and use their expertise to manage delivery, resolve conflict and mitigate change risk and advise the business on decisions relating to change using key tools such as portfolio roadmap, critical path analysis, earned value analysis. To create and manage the portfolio delivery Roadmap and critical path making appropriate prioritization decisions and interventions on individual projects/programmes to control overall portfolio delivery. To engage key staff in the Technology team (as well as other key stakeholders from other departments) who are impacted by the portfolio of investment and (in-scope) expense projects. To provide accurate, and concise, point in time reporting to all stakeholders generated from golden source tools including the General Ledger, and PPM (Portfolio, Programme, Project Management) tools. To provide updates to all oversight committees ranging from EMEA ExCo, EMEA Delivery Forum, EMEA Technology Other portfolio committees etc. Responsible for portfolio delivery within governance/KPIs. The candidate will need extensive experience in Banking/F.I, with strong stakeholder experience with first-hand knowledge of Banking products. Strong communication and interpersonal skills are a must, and the candidate must have a well-organized structured approach to managing large programmes/projects and working with senior stakeholders. KEY RESPONSIBILITIES Maintain alignment of the delivery portfolio to the Technology department MTBP; change controlling the delivery Roadmap/critical path if priorities change. Ensure that the portfolio (and all its constituent projects/programmes) are compliant to minimum quality standards defined in the project delivery policy/process/procedures. Define and track the delivery of project outcomes and benefits in order to justify the business case and decisions to prioritise the project for delivery. Ensure the portfolio committee remains in governance: that meetings are quorate, the Terms of Reference are reviewed at least annually, and that the portfolio committee has visibility/transparency of portfolio delivery status, change and risk. Set up effective communications within the project and programme teams within the Technology Other portfolio. Manage the overall portfolio of projects; as overall programme manager or via direct project Manager reports. Manage day-to-day operational aspects of the portfolio/programmes and project(s) therein. Line management responsibilities - including agreeing objectives and performing appraisals. WORK EXPERIENCE Essential: Minimum 10 years proven track record delivering programmes and projects to financial institutions within time and budget. Demonstrable experience of Investment budget management, Investment project allocations agreement, Delivery resource review and attestation of on time portfolio delivery, Portfolio Management Subject Matter Expertise, Portfolio governance design and delivery, Document Management, Annual portfolio planning, Project, Programme and Portfolio closure. Preferred: Strong knowledge of banking regulations and running regulatory projects. Good understanding of financial products and front-to-back processes. Demonstrable track record of managing multiple stakeholders and building relationships across diverse skill sets and across the organisation. Excellent communication skills and the ability to communicate at all levels. SKILLS AND EXPERIENCE Functional / Technical Competencies: Essential Financial - cost categorization (capital vs expense) Project / programme / portfolio management including change control. Delivering projects / programmes / portfolio from annual planning, delivery prioritization, delivery and closure. Change Risk management. Portfolio management including creation/planning of a portfolio, delivery of a portfolio, reporting, risk and issue management. We are open to considering flexible working requests in line with organisational requirements. MUFG is committed to embracing diversity and building an inclusive culture where all employees are valued, respected and their opinions count. We support the principles of equality, diversity and inclusion in recruitment and employment.

The Head of Architecture will provide the Pay.UK Executive Team with strategic advice on technology-related transformation efforts and formulate a sustainable investment approach for future architectural improvements. The post holder will also Lead definition of the end-to-end architectural standards for the existing systems, along with the boundaries and interactions within the ecosystem to ensure security, stability and resilience while meeting end user needs through promotion of competition and innovation. Govern major architectural design changes across Pay.UK, i.e. Rules and Standards, Data, Cyber, Product Development and Strategy, along with Ecosystem Architecture, Strategy & Policy. Provide architectural advisory expertise internally, e.g. key change programmes of work, Operations, Assurance, etc., and externally (to the wider market and innovation community). Facilitate the transparency of the ecosystem standards & policies to the supplier market. Key Accountabilities: Oversees and manages the Architecture team, including regular supervision of activities and associated continuous development, recruitment, performance management and salary review processes. Establishes and maintains best practice within the team. Provides architectural services across the wider Pay.UK organisation to BAU teams and projects as needed, responsible for tracking and effectively handling all demand for architecture services and resources. Creates, owns and communicates to stakeholders a single backlog for all Architecture work items. Develops Pay.UK's Architecture and technology vision and strategy, developing multi-year investment plans and defining the enterprise architecture to ensure alignment with long-term strategic goals. Assesses the fitness of the enterprise architecture and analyses potential future enhancements and innovations. Establishes, evolves, and launches a precise and transparent enterprise and solution architecture that, when required, coordinates the interactions, rules, standards, and processes throughout all services overseen by Pay.UK. Acts as custodian of all enduring architectural artefacts produced by change initiatives within Pay.UK and ensures all changes to these artefacts are governed appropriately. Oversees the development and maintenance of a central repository for all architecture artefacts along with the production of a set of Pay.UK architectural principles and standards for all technology design collateral, which all Pay.UK change programmes should adhere to. Establishes and operates the enterprise design authority which will complete representation across all areas impacted stakeholders, and not just from a technical Security and Standards perspective, to ensure impacts are considered end-to-end. Oversees and manages stakeholder engagement within Pay.UK, and externally, via stakeholder engagement, to ensure the Pay.UK enterprise architecture strategy and policy, as well as the enterprise design, adequately meets end user needs. Oversees and manages design changes across Pay.UK, i.e. Rules and Standards, Data, Cyber, Product Development and Strategy, as well as affected external stakeholders through a Pay.UK enterprise design authority. Proactively monitors the marketplace for technical innovation and ensures Pay.UK's architecture evolves to support developments in the payments industry. Combines insights and data internally across Pay.UK, stakeholder engagement and horizon scanning of the industry, leveraging from internal and external market analytics capabilities. Leads, develops and maintains the Pay.UK operating framework required to ensure the stability of the end-to-end ecosystem working closely with Operations, Data Management, Assurance and Risk who will operationalise the framework across the different layers of the enterprise architecture. Provides architectural advisory expertise and deployment of skilled architecture resources internally to key change programmes of work, and other internal capabilities as required, e.g. Operations, Assurance, etc. Establishes a diverse advisory council consisting of external specialists from various market sectors to offer valuable perspectives and direction, contributing to the strategic development of the payments ecosystem. Liaises closely with Pay.UK's suppliers to ensure all solutions and services provided by them align to the enterprise architecture. Qualifications, Skills & Experience: Degree qualified in a relevant subject (BSc/BA in Business Administration). (Masters/ MBA preferred) or equivalent experience. Significant experience with recognised architectural frameworks, e.g. TOGAF, Zachman, etc., and in setting organisational standards. Significant and demonstrable experience as an Enterprise Architect within the Financial Services sector working on large and complex programmes across multiple teams. Significant experience with software, infrastructure, data and security architectural design, development, integration, and testing. Experience of stakeholder negotiation to align interests to overcome challenges with strategic intent and technical proficiency. Payments industry experience and an extensive knowledge of the technology marketplace, vendors and global trends. Good experience in short-term and long-range enterprise strategic planning, budgeting, systems analysis and design. Strategic development and execution coupled with a broad, enterprise-wide view of the business strategy, enabling technologies and governance. Demonstrable experience of structured approaches used in both Waterfall and Agile delivery. Software, infrastructure, data and security architectural design, development, integration, and testing. At Pay.UK, we value diversity and inclusivity. We encourage all qualified candidates to apply, regardless of how closely their skills and experience match the requirements. We are committed to supporting accessibility needs and creating a welcoming environment for all employees. About Us Pay.UK maintains and develops the UK retail payment systems and standards that are core to the economy being able to function on a day-to-day basis. From Bacs to Faster Payments and cheques - we act as the single operator for all UK retail payments. We put the needs of consumers and businesses at the heart of everything we do, working in the public interest to ensure that the systems the country relies on for its banking transactions are safe, open, innovative and resilient. Our vision for the future is to enable a vibrant economy, with Pay.UK delivering the best-in-class payment infrastructure and standards for the benefit of consumers and businesses nationwide. Benefits & Additional Information 12% Non-contributory pension Discretionary annual bonus 30 days annual leave (excluding bank holidays) Employee assistance programme Cycle to Work Scheme Season ticket loan Annual fitness subsidy of up to £500 per annum Working from home policy - minimum 40% in the office (eg. 2 days in the office over a 5 day working week)

About the Role: Grade Level (for internal use): 12 The Team: S&P Global corporates value stream technology team consists of geographically diversified software engineers responsible to develop scalable solutions by working directly with product development team. Our team culture is oriented towards equality in the realm of software engineering irrespective of hierarchy promoting innovation. One should feel empowered to iterate over ideas and experimentation without being afraid of failure. Responsibilities and Impact: You will enable S&P ratings business to provide best in class end-to-end analytical, commercial and customer experience by building feature rich solutions including big data engineering, analytics, business intelligence and workflow capabilities. Complete SDLC: architecture, design, development and support of tech solutions Active participation in all scrum ceremonies, follow AGILE best practices effectively. Play a key role in the development team to build high-quality, high-performance, scalable code. Document and demonstrate solutions using technical design docs, diagrams, and stubbed code. Collaborate effectively with technical and non-technical stakeholders. Respond to and resolve production issues. What We're Looking For 8+ years of software engineering experience as individual contributor and as people leader Familiarity with well architected frameworks in modern era, and experience in migration monolithic applications on on-premises data centers to cloud Long standing hands-on experience in building web applications, APIs, etc. using java and/or .net technology stack Experience in wide range of technologies to develop software products end-to-end involving UI, APIs, Databases, etc. Experience in building DevOps pipelines for applications and infrastructure Experience in data engineering, SQL/NOSQL databases, Big Data, and Analytics Lead SAFe by example Gathers and refines requirements by engaging with stakeholders, product manager, and QA manager DevOps/SRE improvements and ensures continuous progress is made Enables developers by developing required architecture, design, and reference implementation About S&P Global Ratings At S&P Global Ratings, our analyst-driven credit ratings, research, and sustainable finance opinions provide critical insights that are essential to translating complexity into clarity so market participants can uncover opportunities and make decisions with conviction. By bringing transparency to the market through high-quality independent opinions on creditworthiness, we enable growth across a wide variety of organizations, including businesses, governments, and institutions. S&P Global Ratings is a division of S&P Global (NYSE: SPGI). S&P Global is the world's foremost provider of credit ratings, benchmarks, analytics and workflow solutions in the global capital, commodity and automotive markets. With every one of our offerings, we help many of the world's leading organizations navigate the economic landscape so they can plan for tomorrow, today. What's In It For You? Our Purpose: Progress is not a self-starter. It requires a catalyst to be set in motion. Information, imagination, people, technology-the right combination can unlock possibility and change the world. Our People: We're more than 35,000 strong worldwide-so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all. Our Values: Integrity, Discovery, Partnership At S&P Global, we focus on Powering Global Markets. Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. Benefits: We take care of you, so you can take care of business. We care about our people. That's why we provide everything you-and your career-need to thrive at S&P Global. Health & Wellness: Health care coverage designed for the mind and body. Flexible Downtime: Generous time off helps keep you energized for your time on. Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills. Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs. Family Friendly Perks: It's not just about you. S&P Global has perks for your partners and little ones, too, with some best-in-class benefits for families. Beyond the Basics: From retail discounts to referral incentive awards-small perks can make a big difference. For more information on benefits by country visit: Diversity, Equity, and Inclusion at S&P Global: At S&P Global, we believe diversity fuels creative insights, equity unlocks opportunity, and inclusion drives growth and innovation - Powering Global Markets. Our commitment centers on our global workforce, ensuring that our people are empowered to bring their whole selves to work. Equal Opportunity Employer S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment. If you need an accommodation during the application process due to a disability, please send an email

Data Scientist - Ops Hybrid in London, UK We're looking for a Data Scientist As a data scientist in our Operations Strategy team, you'll help us use data-driven insights to make strategic improvements to the service our Operations teams provide to our customers. The company Fast, flexible finance empowers small businesses to manage their cash flow better and seize opportunities - making their business and the economy stronger as a whole. At iwoca, we do just that. We help businesses get the funds they need, when they need it, often within minutes. We've already made several billion in funding available to more than 100,000 businesses since we launched in 2012, and positioned ourselves as a leading Fintech in Europe. Our mission is to finance one million businesses. We'll get there by continuing to make our finance ever more relevant and accessible to more businesses by combining cutting-edge technology, data science, and a 5-star customer service. The role As a Data Scientist in our Operations Strategy team, the data-driven insights that you produce will help us make strategic improvements to our ways of working in our UK and Germany Operations teams (currently c.180 people, across London, Leeds, and Frankfurt). You will play a crucial role working to set up and analyse tests, and to build statistical models which will allow us to better understand the value of the work carried out by our Operations teams. This allows us to continue improving the efficiency and effectiveness of our Operations teams, all while maintaining an exceptional level of customer service. Strategy and innovation: You'll work very closely with the Head of Operations Strategy, Operations staff and other stakeholders to ensure that your work aligns closely with business goals and achieves valuable commercial outcomes. Design experiments to compare the performance of different strategies and evaluate them rigorously to make unbiased decisions. Share your findings and modelling with the wider business to impact our strategy. We live and breathe data as a company, so Data Scientists have a key role in the decision-making. Ownership and influence: Independently build data science solutions and statistical models to solve our business problems, with full responsibility in the solution design. Promote analytical rigour within the team, ensuring that our experimental designs are correctly defined and that we evaluate tests without bias. In-depth expertise: Join our community of Analysts/Data Scientists/Statisticians to ensure alignment in methodology across iwoca. You'll be part of a peer group with whom you can discuss best practices or the latest advances so that you share and deepen your technical expertise. Build deep expertise in Operations processes across the full range of the customer journey, from signup through to collections. The projects Here are some examples of projects you might work on: Setting up, monitoring and analysing split tests, to help understand the value of operations activities. This could include determining the ROI of different types of outbound calls that are made by our Account Managers and using this to prioritise these calls effectively to maximise the effectiveness of the team. Building predictive models based on customer satisfaction data, to determine whether changes that are made to operations' processes genuinely improve customer satisfaction. Building statistical models to enhance the ability of operations teams to do accurate forecasting and capacity planning. The requirements Essential: A PhD in a relevant numerate discipline or previous experience in solving business problems in industry with statistics or machine learning techniques. Ability to dive deep into the business context and translate data into actionable insights. Strong problem-solving skills in probability and statistics. Proficiency with data manipulation and modelling tools, for example. pandas, statsmodels, and R. Self-driven with the capability to efficiently manage projects end-to-end. Excellent communication skills, you tailor your communication style and the technical detail according to your audience. Bonus: Python experience (we mostly work in Python). Experience with experimental design and Bayesian analysis. The salary The salary range is £60,000 - £90,000 for this role. But, we're open-minded, so definitely include your salary goals with your application. We routinely benchmark salaries against market rates, and run quarterly performance and salary reviews. The culture At iwoca, we prioritise a culture of learning, growth, and support, and invest in the professional development of our team members. We value thought and skill diversity, and encourage you to explore new areas of interest to help us innovate and improve our products and services. The offices We put a lot of effort into making iwoca a brilliant place to work: Offices in London, Leeds, and Frankfurt with plenty of drinks and snacks. Events and clubs, like bingo, comedy nights, yoga classes, football, etc. The benefits Flexible working. Medical insurance from Vitality, including discounted gym membership. A private GP service (separate from Vitality) for you, your partner, and your dependents. 25 days' holiday, an extra day off for your birthday, the option to buy or sell an additional five days of annual leave, and unlimited unpaid leave. A one-month, fully paid sabbatical after four years. Instant access to emotional and mental health support. 3% Pension contributions and share options. Generous parental leave and a nursery tax benefit scheme to help you save money. Cycle-to-work scheme and electric car scheme. Two company retreats a year, we've been to France, Italy, Spain, and further afield. And to make sure we all keep learning, we offer: A learning and development budget for everyone. Company-wide talks with internal and external speakers. Access to learning platforms like Treehouse.

About MoonPay Hi, we're MoonPay. We're here to onboard the world to Web3. Why? Because we think Web3 is a unique and democratising technology. It gives people back control of their money, digital identity, data, and property like nothing else before it. What we do We're the leading infrastructure company in Web3. This means we offer our partners everything from payment solutions (we call them 'Ramps') to minting software for digital collectibles, like NFTs. And over 20 million people around the world now trust our products - just take a look on Trustpilot. We're also big on collaborations. And we've worked on stunts, drops, and partnerships with some of the world's most prestigious and forward-thinking brands. But that's not all. We have also built our own consumer app because we wanted to see if we could build a better Web3 account. It's taken off in a big way, and we're working hard to continually improve it and to strive for perfection. So whatever your background, we're sure there's something for you here. Come help us build the future of Web3 and digital ownership. About the Opportunity We're on the lookout for a skilled Senior Growth Analyst to join our team, where you'll be pivotal in driving business growth and maximising ROI. This is your chance to make a significant impact on our market-leading products, optimising growth initiatives and delivering actionable insights. Join us and be part of an exciting journey to reshape our industry! What you will do Provide analytical support to the growth marketing team across all facets of their work, including evaluation of customer acquisition cost, customer spending forecast, and finding an optimal mix of marketing channels. Maintain and improve our marketing tracking and attribution systems. Oversee and implement A/B tests and other experiments to drive forward optimization efforts. Automate attribution and CRM campaign reporting. Measure and optimise ROI of campaigns. Leverage and incorporate forecasting or predictive modelling techniques to drive recommendations / actionable insights. Develop data-driven strategies for acquisition, retention, and expansion. Build robust data models downstream of backend services and external data sources. Design, build and scale both internal and external data products, which drive informed decision making; examples include dashboards, reports, models, algorithms, integrations into other product lines. Communicate complex concepts and findings effectively to technical and non-technical audiences across different teams, including VPs, while ensuring clarity and understanding to drive critical business decisions. As a Senior you will be expected to: Independently lead projects from end-to-end. Prioritise and manage competing tasks and deadlines effectively, aligning with goals and adapting to changing priorities. Mentor and coach other data analysts on the team. Contribute to our overall approach and standards within the data discipline. Be proactive in spearheading initiatives to support stakeholders and business partners around the organisation. About You As a Senior you will be expected to be able to independently lead projects from end-to-end, as well as mentor and coach other data analysts on the team. You will be someone who can contribute to our overall approach and standards within the data discipline. You will be proactive in spearheading initiatives to support stakeholders and business partners around the organisation. What you will need Experience with mobile measurement platforms and web tracking tools (e.g. Braze, Appsflyer, Adjust, GA360/GA4, Mixpanel, Amplitude, Segment). Experience working in ROAS performance marketing framework with familiarity with AdTech and incrementality measurement approaches. Experience with web analytics, web tracking and app tracking. Advanced SQL, data modelling, and data visualisation tools are second nature to you. You have a deep understanding of the fundamentals of statistics and probability, including experience in conducting large-scale A/B tests. You have experience working with growth or product teams on acquisition, retention and campaign optimisations. You have the versatility and willingness to learn new technologies on the job and adapt quickly to changing priorities within a very dynamic environment. You are experienced in communicating with cross-functional stakeholders including product managers, engineers, VP & C-level executives. 3-5+ years experience as a growth analyst. Bonus points if You have experience working in fintech. You have experience working in start-ups or scale-ups. You have knowledge of cryptocurrency. You have worked with DBT, Google BigQuery, Looker and Python. Most importantly, you will embody the core principles that everyone here at the MoonPay lives by. Our "BLOCK Values" are at the heart of everything we do - and they are B - Be Hungry L - Level Up O - Own It C - Crypto Curious K - Kaizen MoonPay Perks Equity package Unlimited holidays Paid parental leave Annual training budget Home office setup allowance Monthly budget to spend on our products Working in a disruptive and fast-growing industry where the possibilities are endless Freedom, autonomy and responsibility Research has shown that women are less likely than men to apply for this role if they do not have experience in 100% of these areas. Please know that this list is indicative, and that we would still love to hear from you even if you feel that you are only a 75% match. Skills can be learnt, diversity cannot. Please let us know if you require any accommodations for the interview process, and we'll do our best to provide assistance. Commitment To Diversity At MoonPay we believe that every voice matters. We strive to create a mindful and respectful environment where everyone can bring their authentic self to work, and experience a culture that is free of harassment, racism, and discrimination. That's why we are committed to diversity and inclusion in the workplace and are a proud equal opportunity employer. We prohibit discrimination and harassment of any kind based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or any other characteristic protected by law. This policy applies to all employment practices within our organization, including, but not limited to, hiring, recruiting, promotion, termination, layoff, and leave of absence. MoonPay is also committed to providing reasonable accommodations in our job application procedures for qualified individuals with disabilities. Please inform our Talent Team if you need any assistance completing any forms or to otherwise participate in the application process. Please be aware that MoonPay does not request an AI-led interview without seeing a recruiter or team member from MoonPay on video call. We won't ask for your personal identification documents or any money from you during your interview process with us. Be fraud smart! If you receive an email - claiming to be from MoonPay - but from an email address ending in anything other please be aware that this is not us.

Head of eCommerce Site Trading - 12 Month FTC (Maternity Cover) Apply locations London, United Kingdom time type Full time posted on Posted 6 Days Ago job requisition id R- JOB DESCRIPTION Calling all originals: At Levi Strauss & Co., you can be yourself - and be part of something bigger. We're a company of people who like to forge our own path and leave the world better than we found it. We believe that what makes us different makes us stronger. So, add your voice. Make an impact. Find your fit - and your future. About our team: The Trading function exists to co-ordinate the web strategy for for the 15+ markets that are covered by this European team, across product, promo, category and content management, site experience and improvements including weekly reporting, and finally commercial results. What you'll be doing: As the Head of eCommerce Site Trading, you'll lead the Site Merchandising and Content team, including 6 FTE's and 1 intern. In this role, you will ensure the consumer experience remains at the heart of all decisions, leveraging deep business understanding, financial expertise, product focus to drive growth and profitability while delivering top-notch campaigns and digital contents across channels and countries. You will lead cross-functional initiatives, align multi-channel strategies, spearhead the omni-channel roadmap and alignment, foster a culture of innovation and excellence , and build a high-performing team to execute world-class go-to-market (GTM) strategies. This is an exceptional opportunity for a strategic leader to join us with a passion for delivering world-class consumer experiences and driving the future of ecommerce. Key Responsibilities: Trading Leadership and P&L management Drive the ecommerce trading strategy to achieve and exceed revenue, margin, and profitability targets. Monitor and analyse performance metrics (e.g., sales, conversion rates, average order value, and customer retention) to identify opportunities and address challenges. Understand P&L top and bottom line dynamics, steer initiatives to support a profitable grow Steer the development of data-driven pricing, merchandising, and promotional strategies to optimize performance and meet customer needs. Customer-Centric Consumer Experience Place the customer at the centre of all trading activities, ensuring seamless and personalized shopping experiences. Collaborate with UX/UI teams to optimize the digital customer journey, from discovery to purchase. Use insights and data to understand customer behaviour and adapt trading strategies to meet evolving preferences. Stakeholder Management and Business Alignment Partner with cross-functional teams, including Marketing, Product, Merchandising, and Operations, to ensure cohesive strategy execution. Influence senior leadership with insights and recommendations to align ecommerce trading with broader business goals. Cultivate strong relationships with external partners, vendors, and marketplaces to enhance operational and commercial outcomes. Merchandise and Product Focus Collaborate with Merchandising teams to ensure online assortments align with customer demand and market trends. Drive visibility and performance of hero products and key categories, balancing inventory, pricing, and promotional activities. Oversee product lifecycle management, ensuring availability and alignment with sales forecasts. Omni-Channel Alignment and Roadmap Develop and execute an omni-channel roadmap to integrate online and offline experiences, creating a unified brand experience. Align promotions, campaigns, and customer journeys across all channels for consistency and efficiency. Drive cross-channel initiatives to maximize customer engagement and brand reach. Innovation and Go-to-Market (GTM) Excellence Champion digital innovation by identifying and adopting emerging technologies, tools, and best practices. Lead the execution of GTM strategies for product launches and campaigns, ensuring maximum impact and alignment with trading goals. Drive a country-focus approach and mindset to capture any markets' nuances and opportunities Team Leadership and Development Build, mentor, and inspire a high-performing ecommerce trading team, fostering a culture of collaboration, accountability, and continuous improvement. Set clear objectives, provide constructive feedback, and ensure team alignment with organizational priorities. Promote professional development and create pathways for team growth within a dynamic environment. What we're looking for: Essential Significant experience in ecommerce trading, ideally within a fast-paced retail or consumer-focused organisation. Proven track record of managing and optimizing P&L performance. Strong financial acumen and data-driven decision-making skills. Expertise in consumer experience design and customer journey optimisation. Excellent stakeholder management skills with the ability to collaborate across multiple departments and influence senior leaders. Deep understanding of merchandising, product strategy, and inventory management. Experience in developing and executing omni-channel strategies. Desirable Familiarity with ecommerce platforms (e.g., Shopify, Magento, Salesforce Commerce Cloud) and analytics tools. Knowledge of digital marketing, CRM, and loyalty programs. Experience in global markets and ecommerce expansion. Personal Attributes Consumer-first mindset with a passion for delivering exceptional experiences. Strategic thinker with a hands-on approach to execution. Adaptable and innovative, with the ability to navigate complexity and change. Collaborative leader with excellent communication and influencing skills. Results-oriented, with a focus on driving growth and fostering a high-performance culture. Technical knowledge: Essential: Advanced Excel knowledge, Advanced User of Web Analytic Tools (E.g Google Analytics, Adobe Omniture, Quantum Metric). Preferred: Competent in Data Visualization tools (Eg. Tableau, Power BI). Understanding of Back Office Tools / CMS's (E.g. SAP Hybris, Salesforce, etc). LOCATION London, United Kingdom FULL TIME/PART TIME Full time Current LS&Co Employees, apply via your Workday account.

About the Role: Grade Level (for internal use): 14 Head of Enterprise Solutions Business Performance Operations The Enterprise Solutions business within S&P Global Market Intelligence provides buy-side, sell-side, and corporate clients with industry-leading software, data, and services. The business portfolio offers a broad range of product offerings covering enterprise data management, investment management, loans platforms, regulatory and compliance solutions, and private markets solutions. The Team: The Enterprise Business Performance team is a key partner within ES responsible for improving and managing day-to-day operations and driving visible metrics and analysis for the 4 business segments underpinning the overall ES portfolio. The team is also an important part of the connective tissue within ES to enable the businesses to optimize and leverage the capabilities across the franchise. The ES Business Performance team combines the power of Business Management and Business Insight, and underpinned by Business Performance Operations, to deliver amplified value to our business partners. This role: The role will be to lead the Business Performance Operations team, a team responsible for supporting initiatives that span the organization such as VCO and SCAP reporting, and Vendor Management, along with Divisional and SPGI wide mandates such as Quarterly Business Reviews, and Private Markets reporting. This group will work in close collaboration with the overall Head of Business Performance, the Heads of Business Management and Business Insights, as well as various internal stakeholders to drive continuous improvements across processes and procedures. What's in it for you: Shape the business processes across a billion-dollar portfolio Work closely with senior management within ES as well as partners across the broader Market Intelligence division and SPGI organization to analyze results and identify opportunities to further derive and drive operational improvements Work with a global team of over 5000 colleagues across 45 countries Responsibilities: Acts as a senior technical expert within Business Performance and possesses a reputation for thought leadership and introducing new methods to enhance operational performance in the organization related to business processes, technology changes, and data management. Identifies strategic opportunities to improve operational effectiveness through close observation of day-to-day activities and updates standard operating procedures (SOP) to meet organizational goals. Directs and supports user training on operational changes, including changes to systems and processes. Leads Divisional and Corporate level initiatives and activities on behalf of ES. Organizes and orchestrates business reviews at the ES level and external to ES. Addresses issues impacting revenue and margin performance across ES including resolution of sales and channel processing issues. Analyses and resolves complex, non-routine analytical or business problems in a timely and insightful manner. Experience/Skills: Strong analytical skills and the ability to link activities to clear business outcomes. Strong communication skills, both oral and written, and the ability to communicate at all levels of the organization. Budgeting and financial tracking experience. Experience with establishing processes and controls to ensure smooth operations. Proven capability in influencing senior level decision makers across all functions. Experience presenting and working with senior level executives. Demonstrated project management experience. Flexible Working: We pride ourselves on our agility and diversity, and we welcome requests to work flexibly. For most roles, flexible hours and/or an element of remote working are usually possible. Please talk to us at interview about the type of arrangement that is best for you. Return to Work: Have you taken time out for caring responsibilities and are now looking to return to work? As part of our Return to Work initiative, we are encouraging enthusiastic and talented returners to apply, and will actively support your return to the workplace. About S&P Global Market Intelligence: At S&P Global Market Intelligence, a division of S&P Global we understand the importance of accurate, deep and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions, partnering with customers to expand their perspective, operate with confidence, and make decisions with conviction. What's In It For You? Our Purpose: Progress is not a self-starter. It requires a catalyst to be set in motion. Information, imagination, people, technology-the right combination can unlock possibility and change the world. Our People: We're more than 35,000 strong worldwide-so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all. Our Values: Integrity, Discovery, Partnership At S&P Global, we focus on Powering Global Markets. Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. Benefits: Health & Wellness: Health care coverage designed for the mind and body. Flexible Downtime: Generous time off helps keep you energized for your time on. Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills. Invest in Your Future: Secure your financial future through competitive pay, retirement planning, and financial wellness programs. Family Friendly Perks: It's not just about you. S&P Global has perks for your partners and little ones, too. Beyond the Basics: From retail discounts to referral incentive awards-small perks can make a big difference. Diversity, Equity, and Inclusion at S&P Global: At S&P Global, we believe diversity fuels creative insights, equity unlocks opportunity, and inclusion drives growth and innovation. Equal Opportunity Employer: S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. US Candidates Only: The EEO is the Law Poster describes discrimination protections under federal law. Job ID: 299826 Posted On: 2024-04-02 Location: London, United Kingdom

About Ekco Founded in 2016 Ekco is now one of the fastest growing cloud solution providers in Europe! We specialise in enabling companies to progress along the path of cloud maturity, managing transformation and driving better outcomes from our customers' existing technology investments. In a few words, we take businesses to the cloud and back! We have over 600 highly talented and supportive colleagues (and counting) across a number of regional offices in Ireland, UK, Netherlands & Malaysia. About the role Reporting into the Head of Technical Operations, you will be responsible for management and planning all Network Infrastructure both internally and customer facing where Ekco provides services/support, including Local and Wide Area Networks. You will provide technical expertise, support and specialist advice in delivering operational infrastructure services. Also, you will have line management responsibilities for geographically spread team, ensuring they are appropriately skilled, and that resource is allocated to support the services Ekco provides and project work as required. Job Duties/Requirements of Role As the Ekco Networks Practice Lead you will play a key role in: Own the day-to-day support and management of Ekco's UK Network(s) service ensuring it is performant, available and that any interruptions to the service or business are minimised with Incidents, Request and changes resolved/fulfilled within a timely manner in line with their SLA's Provide technical oversight of the Networks supported, inputting to architectural decisions and acting as the technical design authority within Ekco's Services. Establish operational procedures to ensure that the Network Practice and other Practices work together seamlessly to support the business. Undertake technology life cycle management to ensure that all Network equipment is maintained and patched to current levels, owning a high-level plan for replacements to allow for budgetary forecasts. Own all tools required to manage the network, ensuring that these are properly managed, maintained and accessible to teams who need them to provide support. As an Ekco Practice Leader you will play a key role in: Driving a UK centric approach to delivering customer facing technical support. Actively promoting this approach. Taking ownership of your respective practice to ensure award winning service is delivered Leading by example ensuring your team and others are living up to the standards we all set Going above and beyond to deliver, not accepting just good service, good is not good enough only excellent will do. Constantly be looking for opportunities to improve the service we offer Working with other practice leaders to ensure no ticket/piece or work gets left behind Continually developing knowledge of industry best practice and standards Ensuring processes are followed and where processes don't exist helping to define them Ensuring SLA's and KPI's are hit for yours and your peers' practices, reporting weekly & monthly to demonstrate this Acting as Major Incident Manager as and when required on a rota (1/6) Regularly conducting 1-2-1s with the team ensuring each team member has objectives and a CDPs in place Acting as a single point of contact for presales activity in your respective practice, bring together resources to support sales activities. About You You will have: A strong customer focus, with an ability to continually anticipate and meet customers' needs excelling in communicating at all levels within a customer organisation. Nine or more years of experience in datacentre networks CCNP level certification, or alternative vendor equivalent Expert-level understanding of fundamental networking principles. Experience working with network software and hardware. Solid understanding of routing design (BGP, VRF, OSPF) Solid understanding of Layer-2 design. Experience of network security components (Firewall, IPS) Preferred knowledge of Cisco, Dell, HPE, Aruba, CX Palo Alto, F5 Experience of multiple different monitoring tools such as PRTG, Azure Monitor, SolarWinds, Logic Monitor to name just a few Ability to develop documented long term technical strategy aligned to the technical roadmap for Ekco services. Experience in supporting the growth of talented and skilled engineers while maintaining a highly engaged team Experience in working to ensure customer solutions and services comply with the relevant product standards and internal documentation (in accordance with ISO certification) Experience of managing a 24/7 technical support operations including management of an on-call rota The Desirables Understanding of Service Management best practices frameworks such as ITIL Knowledge of NSX would be a bonus Why Ekco Ekco are committed to cultivating an environment that promotes diversity, equity, inclusion and belonging We recognise the value of internal mobility and encourage opportunities for internal development & progression Flexible working with a family friendly focus are at the core of our company values Employee perks Time off - 25 days leave + public holidays x1 day Birthday leave per year Company Pension Scheme (employer contribution 5%) + flexible salary sacrifice Employee Assistance Programme (EAP) - access to dedicated mental health, emotional wellbeing and general advice. Private Medical Healthcare with Bupa (post probation) Discounted Dental Insurance with Bupa (via salary sacrifice) Learning & development - Unlimited access to Udemy learning platform A lot of responsibilities & opportunities to grow (also internationally)