415 jobs found

Entity: Supply, Trading & Shipping Job Family Group: Supply & Trading Group Job Description: The business-led innovation team (Vista) within bp Supply Trading & Shipping (ST&S) business is set up with the mission to help future-proof the organization. We set out to answer three questions: How can technologies today solve yesterdays problems faced by ST&S? How can technologies of tomorrow give us a commercial competitive position today? What do we need to do/think/behave differently in a constantly evolving business landscape? Vista is a global, agile, impact-driven, and solution-agnostic team passionate about identifying and employing innovative technologies, business models, and ecosystem partnerships to address commercial opportunities. To support the ST&S business, Vista is seeking an experienced and proactive Product Manager to lead digital product delivery for Vista based in UK Canary Wharf. Key Accountabilities Understand the constraints, goals, commercial driver, priorities, timeline of each Vista product to enable effectively Product Delivery. Developing Products/Proofs of Concepts/MVPs: Be an integral part of a small team defining clear, commercial business cases substantiated by clear business requirements Ensure all requirements (functional and non-functional) are accurately captured Map out existing and to-be business processes in a clear, communicable manner for non-technical audience Build and identify different user personas Lead the product roadmap, prioritize tasks, and conduct regular backlog refinement; & pivot quickly if needed. Navigate and enable progress and change in complex, matrix organizations. Advocate for agile methodologies and procedures & facilitate ceremonies Provide frequent, transparent, clear and relatable updates to business stakeholders Indirectly lead engineering teams/squads to drive delivery clarity and call out challenges promptly Coordinate and conduct user testing and feedback sessions (including building and leading the test plan and success criteria), use the opportunities to assess the delivery outcome and bring together feedback for further improvement or pivot or termination in an impartial manner Monitor and understand the external competitive landscape in trading and innovation Essential Education, Experience and Job Requirements Business / Computer Science or related degree, or higher degree Product Management qualifications (CPM, CSPO, PSPO or similar) Consistent track record as a digital product manager, experience, in a technology-focused environment. Ability to take an ambiguous business idea (from multiple sources), craft it into an opportunity for experimentation, and see it through product development and scale. Advocate for Agile methodologies and continuous improvement ethos. Strong communicator with the ability to articulate and write clear Epics, Features, User stories, UAT requirements, as well as craft regular project updates for non-technical collaborators. Proficient in using product management tools a good understanding of software development processes. Experience in delivering AI-enabled products and a solid understanding of AI technologies and applications, including Generative AI. Commercially savvy with the ability to link business needs to roadmap prioritization and identify high-impact requirements. Strong time-management and organizational skills, with the ability to multi-task and prioritize across portfolio projects and time zones. Excellent stakeholder management skills, with the ability to communicate optimally to both technical and non-technical audiences and both internally and externally. Outstanding communication and collaboration skills, with the ability to work effectively in a globally distributed team environment spanning the US, UK, and Singapore. Critical Thinking: Ability to bring together competitive or innovation insights and translate these into impact for Vista and ST&S. Why join us? At bp, we support our people to learn and grow in a diverse and challenging environment. We believe that our team is strengthened by diversity. We are committed to fostering an inclusive environment in which everyone is respected and treated fairly. There are many aspects of our employees lives that are meaningful, so we offer benefits to enable your work to fit with your life! These benefits can include flexible working options, paid parental leave policy among others! We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. Travel Requirement Negligible travel should be expected with this role Relocation Assistance: This role is not eligible for relocation Remote Type: This position is a hybrid of office/remote working Skills: Legal Disclaimer: We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, socioeconomic status, neurodiversity/neurocognitive functioning, veteran status or disability status.Individuals with an accessibility need may request an adjustment/accommodation related to bps recruiting process (e.g., accessing the job application, completing required assessments, participating in telephone screenings or interviews, etc.). If you would like to request an adjustment/accommodation related to the recruitment process,pleasecontact us. If you are selected for a position and depending upon your role, your employment may be contingent upon adherence to local policy. This may include pre-placement drug screening, medical review of physical fitness for the role, and background checks. JBRP1_UKTJ

Description At Engine by Starling we are on a mission to find and work with leading banks all around the world who have the ambition to build rapid growth businesses on our technology. Engine is Starling's software-as-a-service (SaaS) business, and is the technology that was built to power Starling. Engine was formed as a separate business in early 2024. Starling has seen exceptional growth and success, largely due to how we built our own modern technology from the ground up. This SaaS technology platform is now available to banks and financial institutions all around the world, enabling them to benefit from the innovative digital features, and efficient back-office processes that has helped Starling achieve success. We draw upon our experience as knowledgeable bankers, and best in class technologists, to become the chosen option for these banks and preferred partners for leading consultancies. As a company, everyone is expected to roll up their sleeves to help deliver great outcomes for our clients. We are an engineering led company and we're looking for someone who will be excited by the potential for Engine's technology to transform banking in different markets around the world. Hybrid Working We have a hybrid approach to working at Engine - our preference is that you're located within a commutable distance of one of our offices so that we're able to interact and collaborate in person. We don't like to mandate how much you visit the office and work from home, that's to be agreed upon between you and your manager, but as a guide we would like to see you in an office at least once or twice per week. About Engineering at Engine by Starling Platform engineering is something we are passionate about. We pride ourselves on delivering software in a reliable, scalable, reusable and maintainable manner. Our platform is expanding and with that brings new challenges to how we deliver our SaaS. All engineers are responsible for owning features from inception, through deployment, to running in production. Using a first principles approach, we aim to break down problems and implement solutions across every stage of that lifecycle. As an Engineer at Engine, you'll be helping to build, scale and deploy our first in class cloud native banking platform to multiple cloud providers and regions globally. You will be encouraged to get involved in all areas of our platform. We value a multi-discipline approach to engineering and a culture that supports that. Some of the disciplines you will be exposed to include: Globally deployed cloud architectures Toolchain development Build and deployment systems Observability and reliability Runtime orchestration; Control and data planes SaaS API management and security Core java platform We do not expect you to have experience in all of the above - we're looking for curious individuals who like to work across multiple disciplines and see this as an opportunity to grow and learn about other areas. Engine by Starling engineers are excited about helping us deliver new features, regardless of what their primary tech stack may be. Hear from the team in our latest Blog or our case studies with Women in Tech . Requirements We're looking for an experienced Senior or Staff Infrastructure Engineer to join the Infrastructure team. You will be the technical lead of projects critical to the success of the business, and optionally be line manager of other members of the team. You will drive the team toward finding clean and simple yet scalable solutions to technical problems. The ideal candidate will have Experience architecting, delivering and maintaining multiple complex AWS based infrastructure projects from design through to production Experience with a range of AWS services and have up to date knowledge about how they interact with each other A firm understanding of security concepts such as (M)TLS, secrets management, encryption, RBAC, etc Experience of service oriented architecture with containers, distributed systems and immutable infrastructure Been a key contributor to the remediation of production impacting incidents An understanding of how to design systems and processes that can meet future scaling requirements Contributed to achieving security and compliance certification with standards such as ISO270001, SOC2 and PCI-DSS Experience in reviewing code submitted by others, and changes proposed for release to production Worked in a zero-production-access environment and be an advocate for orchestrating all change through automation Experience writing Infrastructure as Code, particularly Terraform, and automation using a scripting language such as Go Passion about building observable and reliable systems that impact the wider engineering organisation Ability to communicate clearly in a manner that is accessible to technical and non-technical Engine colleagues, and occasionally to clients You will Take on responsibility for delivering large, complex and impactful projects covering multiple engineering domains Work with stakeholders to design hybrid-cloud systems - we use AWS and also co-locate Payment HSMs in physical data centres around the world Ensure the performance and reliability of cloud environments whilst being conscious of costs Be a champion of Engine's standards and procedures throughout the rest of Technology Share knowledge with colleagues by writing technical documentation and leading training sessions Have a passion for learning new technologies, and keep up to date with industry trends Benefits 33 days holiday (including public holidays, which you can take when it works best for you) An extra day's holiday for your birthday Annual leave is increased with length of service, and you can choose to buy or sell up to five extra days off 16 hours paid volunteering time a year Salary sacrifice, company enhanced pension scheme Life insurance at 4x your salary & group income protection Private Medical Insurance with VitalityHealth including mental health support and cancer care. Partner benefits include discounts with Waitrose, Mr&Mrs Smith and Peloton Generous family-friendly policies Incentives refer a friend scheme Perkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perks Access to initiatives like Cycle to Work, Salary Sacrificed Gym partnerships and Electric Vehicle (EV) leasing About Us You may be put off applying for a role because you don't tick every box. Forget that! While we can't accommodate every flexible working request, we're always open to discussion. So, if you're excited about working with us, but aren't sure if you're 100% there yet, get in touch anyway. We're on a mission to radically reshape banking - and that starts with our brilliant team. Whatever came before, we're proud to bring together people of all backgrounds and experiences who love working together to solve problems. Engine by Starling is an equal opportunity employer, and we're proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Engine by Starling are considered without regard to race, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law. When you provide us with this information, you are doing so at your own consent, with full knowledge that we will process this personal data in accordance with our Privacy Notice. By submitting your application, you agree that Engine by Starling and Starling will collect your personal data for recruiting and related purposes. Our Privacy Notice explains what personal information we will process, where we will process your personal information, its purposes for processing your personal information, and the rights you can exercise over our use of your personal information. You can find out more about our culture, mission and hiring on our shiny new Engineering Careers Page

Role Summary We have an excellent opportunity for an experienced AWS Technical Account Manager to join our AWS Services Team and play a key role in supporting our continued growth plans. These plans aim to solidify our position as a leading global Services partner with AWS. Our TAMs contribute significantly to ensuring the success of key enterprise customers, serving as a trusted advisor who helps enterprise customers optimize their use of AWS services. You will provide advocacy and strategic technical guidance to help plan and build solutions using best practices and proactively keep your customers' AWS environments operationally healthy. The close relationships developed with your customers will allow you to understand their business/operational needs and technical challenges and help them achieve the greatest value from AWS. Location: Remote, UK. Key Duties and Responsibilities Working in close collaboration with your assigned accounts along with the regional AWS sales leadership and technical team, the core responsibilities of the role include, but not limited to, the following: Develop trusting relationships with your customers, understanding their business needs, technical challenges customers outcomes and business goals Make AWS service improvement recommendations that fit with your customer strategy and architecture Evaluate, analyse and present periodic reviews of operational performance to customers Provide detailed reviews of service disruptions, metrics, detailed prelaunch planning Champion and advocate for customer requirements with AWS (e.g. feature request) Participate in customer requested meetings (onsite or via phone) Leverage key customer resolution tools across all service groups to facilitate rapid resolution of customer concerns Work directly with the support team to ensure that customer issues are resolved as expediently as possible Produce and update documentation as required for both internal and customer facing purposes Personal Skills Development An active and contributing member of our internal AWS technical community Build and maintain a strong relationship with partners and internal technical team Keep up-to-date with current and future technologies, products and strategies Build and enhance relationships with peers Continue development of TAM and technical skills Maintain relevant vendor certifications Qualifications and Experience An AWS Technical Account Manager should have the following qualifications and experience: One or more AWS certifications such as AWS Certified Solutions Architect, AWS Certified SysOps Administrator, or AWS Certified DevOps Engineer are required. Knowledge and experience of AWS services, including EC2, S3, DynamoDB & RDS databases, Lambda, CloudFront CDN, IoT, and many more. Bachelor's degree or equivalent within Information Technology, Computer Science, or related discipline 3+ years of design/ implementation/ operations/ consulting with distributed applications experience 3+ years' experience within a SaaS environment Technical Account Manager position managing or supporting software configurations and translation of client requirements 3+ years' Technical Account Manager experience generating client workflows and alignment within cross-functional departments for a positive client experience 3+ years' experience deploying, configuring, and troubleshooting software or networking equipment Knowledge, Skills, and Characteristics Strong communication skills, both written and verbal, with the ability to build rapport with clients and stakeholders Strong problem-solving skills with a focus on uncovering root causes Efficiently manages priorities both independently and in team environments Demonstrates sound decision-making while balancing multiple priorities Exercises independent judgment and adheres to deadlines and schedules Strong listening skills and the ability to tailor solutions to client requirements Technically minded, continually learning new technologies to support client partner needs Ability to adapt to changing client needs and business environments, demonstrating flexibility and resilience in problem-solving.

Intelligent Resource is working in partnership with a leading global provider of ICT Services for the large enterprise and public sector markets. We have several Permanent opportunities for Field Services Engineers based across the UK. This role is based in Exeter on a permanent basis . Role: Field Services Engineer Salary: £24,600 - £27,700 depending on experience + Car allowance + Fuel Card + etc. benefits Location : Based in Exeter, however, you will be expected to travel throughout Dorset, Devon, Cornwall on occasion. Full-time permanent role Role Overview: Working as a Field Services Engineer, your role will include maintenance and support for field-based clients. You will provide on-site support for client's IT hardware devices. You will cover a geographic area and travel to different locations to collect parts during the day and because of this your travel time will vary from your home location to pudo. Average travel time between tickets is 30 minutes with additional 40 minutes work time. All tasks should be completed in line with company technical and quality standards and procedures as well as ensuring a high degree of customer satisfaction is provided. The role is Monday to Friday from 9.00am to 5.30pm standard working hours with the requirement for out-of-hours standby. This is standard, 1 week in every 4. Overtime and standby are paid in line with company policy. Responsibilities/Accountability: To attend to all incidents/requests as directed by the Customer Incident Centre in a courteous and customer focused fashion as per your engineering work instruction guidelines Ensure assigned incidents are monitored, updated and progressed in a timely manner Use areas of technical expertise and experience to provide training, support, coaching and guidance to Junior Field Service engineers Co-ordinate between clients and vendors to ensure timely resolution of problems. Provide a high degree of customer satisfaction in all work undertaken Essential Skills: A fully valid UK drivers license and personal Car with Business insurance. Able to demonstrate the right to work in the UK Be prepared to undergo a Baseline Personnel Security Standard (BPSS) check Ability to resolve hardware issues and basic software problems Capable of building (o/s and required software) and deploying PCs (desktop and Laptop) Good understanding of IT systems and environments Strong customer service skills Analytical and problem-solving mindset Preferred but not essential skills: MCSE certification Manufacturer Enterprise server certification SAN Server A+ Network+/CCNA Dell , Lenovo / Other vendor Certification to Enterprise level or above Experience in a data center and in smart space technology is advantageous. Our offer to you: Salary range £24,600 - £27,700 per annum. Full training provided as part of robust induction process Access to the certification program for number of the world's leading IT manufacturers. Access to in-house training & development platform with options of technical, managerial and industry recognized courses. 25 days holiday (opportunity to buy/sell extra days) plus all UK bank holidays Company Pension Scheme Life assurance Private medical cover after 12 months Business Mileage Fuel Card Car allowance Laptop, smartphone and tools provided Employee referral program - you could earn £750 if your referral is successful There are also great range of flexible benefits that aim to provide something for everyone, so whether you want shopping and gym discounts, insurance or healthcare we've got you covered Access to our free Employee Assistance Program providing 24/7 advice and support across a wealth of topics such as personal legal support, counselling services, child and elder care referrals Volunteering day-in support of social actions all UK employees can take 1 day paid leave per year to participate in local volunteering projects We are committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships. Intelligent Resource acts as both an employment business and as an employment agency. Please Note: Shortlisted candidates will be contacted via Call/Email. Reasonable Adjustments: Respect and equality are core values to us. We are proud of the diverse and inclusive community we have built, and we welcome applications from people of all backgrounds and perspectives. Our success is driven by our people, united by the spirit of partnership to deliver the best resourcing solutions for our clients. If you need any help or adjustments during the recruitment process for any reason , please let us know when you apply or talk to the recruiters directly so we can support you.

The opportunity: An exciting time to join a global manufacturing and engineering firm with multiple sites UK wide/globally. The role will offer longevity and a long term career with the chance to work on big infra projects. It is a great opportunity for a senior tech/fairly recent IT Leader to step up and join a Global firm and all the opportunity that will bring. Alternatively you could be an established leader looking for a long term home. Description of the company: The IT Department is a global department with technicians and support based at most sites. The work is shared and IT deal with issues from all sites (nobody is allocated their own site), therefore a great deal of communication skills and flexibility is required. The UK business currently employs around (Apply online only) employees with an average service history of 12 years. Stockport has around (Apply online only) staff and the average length of service here is 11 years. Role Purpose: To support Computer applications and platforms within an office and manufacturing environment. The team are therefore both 1st and 2nd line focused but the added ability to get heavily involved in a high number of 3rd line projects. You will provide unparalleled IT support services while managing day-to-day operations alongside other Technicians in UK Wide sites and supporting the Global IT Team based in the US. This role requires a mix of technical expertise and a strong focus on delivering white-glove service levels. The ideal candidate will be have a good mix of skills including the ability to converse across a range of business levels and will have a solid understanding of Google Workspace, Citrix environments, and advanced troubleshooting of Windows operating systems. Roles & Responsibilities: Responsible for a few engineers in the U.K and working with the support of various IT Leaders, based in global cost centres in the U.S/Singapore. Respond to requests for technical assistance in person, via phone and helpdesk. Assist with diagnosing and resolving technical hardware and software issues. Log all helpdesk interactions. Follow standard operating procedures. Redirect IT issues to appropriate resources. Identify and escalate issues requiring urgent attention. Create and maintain user accounts in Active directory and Google Administration console. Build and refurbish PC Base and Laptops as required. Other duties and projects as assigned. Requirements: Google experience using and/or supporting components of the Google Suite of applications including, but not limited to Gmail, Google Docs, Google Sheets and Google Calendar. (Not essential) MCP (Microsoft Certified Professional) in Windows 10/11 environment. (Not Essential) Understanding and experience of CompTIA A+ (PC Hardware Break Fix), exposure to Windows Server environment, SQL, Jira Helpdesk and bespoke system support would be advantageous. 1-2 year experience in an IT support role both desk and shop floor. HNC/HND or degree equivalent in Computing (Not essential)

BUSINESS DEVELOPMENT DIRECTOR - NEW LOGO ACQUISITION UK "Digital Engineering Software Development Consulting Enterprise Sales" Location: London (Hybrid) Salary: 80,000- 100,000 base + approx. 80,000 OTE + blue-chip benefits. Commission: Approx. 4.5% of revenue, paid upon client signature We are seeking a tenured, high-calibre Business Development Director to drive new-logo acquisition across the UK for a global digital engineering organisation with an exceptional reputation in enterprise digital transformation. This is an outstanding opportunity for a commercially disciplined BDM who excels at initiating, developing and closing complex enterprise software-development deals. About the Organisation Our client is a global digital engineering and product development partner with more than 2,000 professionals worldwide. They help major brands design, build and modernise digital products and customer experiences across Retail, E-commerce, FinTech, Travel, Media, Technology and other innovation-led sectors. Their services include custom software engineering, digital product design, mobile and cloud-native development, data/AI, UX/UI, quality engineering and managed engineering teams. The Role This role focuses exclusively on new enterprise client acquisition and requires a seasoned hunter with strong consultative sales capability. Responsibilities include: Driving new business growth across the UK and Ireland Building and managing a robust pipeline of enterprise opportunities Engaging senior technology, digital and product leaders (CIO, CTO, CDO, VP Digital, Head of Product, Engineering Director) Leading multi-stage consultative sales cycles Working closely with solution architects and pre-sales specialists Delivering impactful presentations and proposals Closing deals and transitioning to delivery teams This role is central to expanding the organisation's footprint in the UK Candidate Requirements Essential: 5-15 years in B2B consultative business development Proven new-logo hunter with strong and consistent tenure Experience selling digital transformation, custom software development or outsourced engineering services Strong experience selling into the UK market (Ireland experience advantageous) Ability to build pipeline quickly and work independently Strong understanding of digital engineering delivery models Business-fluent English Excellent communication, influencing and presentation capability Preferred: Sector experience: Retail, E-commerce, Travel, Media/Tech, FinTech Background with digital engineering consultancies or similar service providers Experience selling multi-million pound enterprise programmes Compensation & Benefits 80,000- 100,000 base salary Approx. 80,000 OTE Commission approx. 4.5% of revenue, paid when the client signs the contract Hybrid working with London office access Strong benefits package Opportunity for long-term progression within a growing regional team How to Apply If you are a tenured Business Development professional with a strong hunter background in digital engineering or custom software development services, please submit your CV and full contact details. #(phone number removed)

Embedded Software Engineer (Hybrid) Offering £45,000 - £50,000 Basic Salary plus Excellent Benefits! Our client is an established global engineering business, currently recruiting an Embedded Software Engineer to join their established team based in North Yorkshire. The successful candidate will take ownership of the development of firmware and software for our client's product portfolio. The Embedded Software Engineer role will be split into two functions: DevOps, and New Product Development. DevOps You will develop new embedded system software variants which tailor the product for customer needs. You will work with the Technical Support Engineers to determine and implement specifications with customers. You will be required to manage your workload, ensuring that stakeholders are aware of the development process. New Product Development You will leverage your understanding of the products gained from your DevOps function to develop a system that maximises configurability and robustness of the products. This function will have you creating new algorithms, functions, protocols, etc. You may be required to develop native Windows applications to interface with the products and any new firmware that you may create. Embedded Software Engineer - Role Purpose To translate project requirements into technical capabilities and outputs. Work with the relevant stakeholders to create new variant specifications and determine appropriate time schedules, and ultimately ensuring it is technologically realisable. With the project manager, monitor and report on progress of all allocated tasks. Maintaining code as well as its effective storage. Ensure that any outputs are appropriate and have been verified accordingly. Embedded Software Engineer - Skills & Experienced Experienced Embedded Software Engineer (C/C++ programming). Understanding of Atmel and Microchip environment and MCUs. Extensive debugging skills. Appreciation of embedded system hardware design and PCB design. Ability to understand component/product Technical Data Sheets. Ability to analyse complex data and identify trends. Decision making experience and capability. Ability to communicate effectively with cross-functional teams. The Embedded Software Engineer position is offering £45,000 - £50,000 basic salary plus excellent benefits. This is a full-time, permanent, hybrid position with great development opportunities for the successful candidate. All successful candidates will be contacted within 5 days of application for the position of Embedded Software Engineer. This vacancy is being advertised by Technical Prospects Ltd. The services advertised by Technical Prospects Ltd are those of an Employment Agency.

Test Manager Salary: competitive depending upon experience + benefits Where the job is based: Hybrid (home-based & with occasional working at Kerv Digital office as and when required and / or a requirement to attend client site when required to meet project needs) Kerv Digital UK Office: UK HQ, Seven House, 18 High Street, Longbridge, B31 2UQ Current Security Clearance or immediate eligibility to achieve Security Clearance is required for this role Who we are: Dive into a world where technology meets innovation. At Kerv Digital, we're not just another tech company. We re the problem solvers, the magicians who transform complex challenges into seamless digital experiences. Utilising a powerful blend of Power Platform, DevSecOps, Data experiences, and Software Engineering, we create business solutions that truly resonate with our clients driving extreme value! With our roots planted in Birmingham and branches spreading across the globe from London to Bangalore, we're a proud member of the Kerv Group - a dynamic £112m revenue technology consultancy leader with a dedicated team of over 700 professionals, partnering with 800+ sector leaders. People come first always we are incredibly proud of our unparalleled work culture. Not just words on paper, we wear our "Great Place to Work" certifications from the UK and India like badges of honour. Dive into an ocean of opportunities in an atmosphere that celebrates collaboration. Sharpen your prowess with a global multi-discipline team and be guided by the industry's most forward-thinking architects. Who we are looking for: You are passionate about quality and achieving great outcomes for our customers. Working with our UK & India based teams, you will develop project test plans and strategies tailored to project and client requirements and processes, ensure they are executed to the highest quality, plan and support test phases, and quality assure the output of multiple test and delivery teams. You are someone who is an authority on testing - being able to talk broadly and in detail about all types of testing types, test phases, test techniques or tooling, knowing when to apply them, how and for what purpose in the context of a specific project. You ll be able to speak to colleagues and clients to educate or allow them to participate in or support QA activities and team members and to gain approvals of strategies and approaches where required. You thrive working as part of a collaborative team, are proactive in nature and embrace getting involved in the hands-on testing activities as and when required Main Duties and Expectations: Manage a project team of testers of mixed levels of experience, from junior to lead, who are manual and automation testers, some of whom may also have specialisms in non-functional testing as well Able to handle a medium-large sized project without the direct involvement of a more senior member of the QA team. Work with Kerv Digital Delivery Managers and other team members, as well as client stakeholders and team members in project management, test managers, or independent assurance teams Providing a positive input into discovery workshops from a test and test planning perspective, working to set up projects and programmes for success and to enable the identification and documentation of a test strategy as the output Lead by example - demonstrate calm and professional leadership. Always acting with integrity and capable of getting hands on in testing activities as and when required to support the team Provide assurance / oversight over multiple concurrent projects when required assessing project and team health, compliance with the test strategy and expected standards of work Line management responsibilities, which involve regular 1:1 touchpoints, performance management and development support and monitoring Supports recruitment activities when required A confident and proven decision maker with a proactive nature towards their work and contributions to projects and company objectives Required Skills & Experience: 10+ years of experience working as a Test Manager or Senior Test Lead ISTQB Foundation as a minimum Solid hands-on testing experience, across functional and non-functional testing, including but not limited to; API, Data Migrations, Accessibility Able to evidence experience of being able to deliver the main duties and responsibilities of the role, as above Extensive experience of planning and carrying out testing activities of all types and levels in a Disciplined Agile / Scrum methodology Experience managing QA activities across multiple projects and workstreams leading, prioritising, escalating, supporting, coaching and mentoring Educating, implementing and enforcing best practice in testing Ability to define and implement Test Strategies and plans assessing the need for functional, non-functional, manual and automated testing Ability to produce test and defect related reporting and an ability to identify the right data to monitor test, defect and quality metrics in order to manage the project, suggest and / or implement change where required Ability to recognise how test and bug management tooling on a project could be configured and adjusted to allow for improved management, ways of working and reporting where required and be familiar with configuring tools such as ADO & JIRA in this way Ability to articulate risk, and provide clear and concise escalation and reporting Excellent stakeholder management at all levels, internally and with clients Ensuring quality standards are met across projects Experience reviewing and continuously improving testing practises and processes Experience of using Azure Dev Ops Test Plan module as the project test and defect management tool Desirable Experience: Experience in Microsoft products such as Dynamics, Power Pages, Power Apps Hands-on Test Automation experience, extending into automation practices and frameworks and not just the ability to create an automated test Hands on experience of API testing Non-functional testing specialisms, such as performance and security Experience in testing of AI or utilisation of AI to improve or make efficient, testing tasks and practices We re also looking for people that fit how we work, which is something like; • happiest working under their own direction, but fully supported when needed • an obvious attention to detail • ability to identify and pick up new processes and software platforms quickly • ability to work effectively with remote and geographically spread teams • ability to work flexibly to deliver on-time to tight timescales • Is able to understand, live and breathe the Kerv Values What we can do for you: We re a transparent, honest and fiercely equal employer that believes completely in providing the best possible work experience for our employees: Real Flexibility we re a family first organisation, and if the work gets done, you can work when and wherever you want. A healthy approach for most of our teams seems to be splitting three ways between home, customer sites and the office. Awesome Environment all of our employees will tell you that we foster an easy going environment, are experts at what we do and care deeply about what we work on, and the company was started specifically to find a way for people to take more enjoyment from their work. Interesting Work these days most of our customers are household names and many of our projects have an important impact on the world around us. The kind of things we do regularly include working with not-for-profits to transform how they leverage technology, working with public bodies to shape digital services and working with top tier private entities to bring genuinely new and meaningful products and services to market. Great Benefits all the usual suspects and then some. Some highlights include our choose-your-own tech approach to end-user devices, well stocked cupboards with tasty goodies (we re a food first company too), excellent professional development support including frequent in-house training for tech. you can t get trained on anywhere else and private healthcare. Full disclosure; some benefits can only be provided after probation. Recognition & Growth Recognized as a 'Great Place to Work' in both the UK and India, our commitment to excellence goes beyond our products and services. Our culture is a testament to the dedicated technologists who work tirelessly to drive our vision forward. Being a part of Kerv Digital means embracing a culture of innovation, collaboration, and mutual respect. Our teams in the UK and India thrive in an atmosphere that promotes continuous learning and growth Join us at Kerv Digital, where we don t just build ground breaking technology - we build future. Don t take our word for it though, check out our impartial Glass Door reviews More on equality: At Kerv, we re building something special and we re building it to last. We want everybody to feel valued, included and love working together. With an uncompromising pursuit of amazing employee experience, we always strive to do the right thing. We believe and will relentlessly promote and support the power of diversity, equality and belonging, through collaboration and creating exceptional solutions togethe r.

The Network Engineer / SME will be responsible for the design, deployment, and support of network infrastructure as part of corporate real estate initiatives. This includes new site builds, expansions, relocations, and integration/separation activities in collaboration with global and local facilities teams and project managers. Key Responsibilities: Design and implement network infrastructure for real estate projects including new facilities (Greenfield), expansions, relocations, co-locations, and other transformation activities. Collaborate with project managers to support technical design and execution of network solutions aligned with organizational standards. Deploy and configure network components including (but not limited to): Local Area Network (LAN) Wireless LAN (WLAN) Wide Area Network (WAN) Software-Defined WAN (SD-WAN) Routers, switches, firewalls, wireless controllers, and access points Prepare detailed Bill of Materials (BoM) based on site layouts and infrastructure standards. Ensure adherence to organizational network standards and best practices during implementation. Execute network upgrades and enhancements as part of approved real estate projects. Maintain accurate and complete documentation for all network deliverables, including Transition-to-Operations (TTO) records. Participate in site surveys, installations, configuration management, and ongoing maintenance of enterprise network infrastructure. Support additional network-related tasks as required by evolving real estate programs. Qualifications: Minimum 4 years of hands-on experience in network and infrastructure implementation within real estate or facilities projects. Strong understanding of passive and active network components and their integration into physical environments. Technical Skills: Deep knowledge of networking fundamentals: routing, switching, subnetting, VLANs, STP, VTP, TCP/IP, DNS, DHCP. Proven experience in network design and implementation, including resilient topologies and SD-WAN solutions. Hands-on experience with major networking platforms such as Cisco, Arista, and Palo Alto. Familiarity with cybersecurity principles including firewalls, VPNs, and secure network design. Scripting and automation skills (e.g., Python, Ruby, Perl) for network task automation. Ability to design physical and logical network layouts based on site plans and MEP diagrams for offices, workshop, or industrial environments. Experience across full project lifecycle including planning, deployment, and operational transition. Education & Certifications: Bachelor's degree in computer science, Information Technology, or a related field. Professional certifications preferred: Cisco Certified Network Associate (CCNA) Cisco Certified Network Professional (CCNP) CompTIA Network+ Advanced certifications such as CCIE or JNCIE-ENT are a plus

Development Team Lead (PHP8, API's, MySQL)UK Remote Working£65000 - £75000 + Equity Please note my client cannot offer VISA sponsorship for this position. Your new company I am working to recruit an experienced PHP Development Team Lead for a hyper-growth business in the UK as they look to expand globally. It's a really unique opportunity working for an online, technology first organisation that are looking to challenge the leading names in Ecommerce. This role will be split 80% hands-on and 20% leadership/mentoring.The role is offered fully remote but you must be within the UK and must not require any form of Visa Sponsorship to apply. Your new role The Development team has mirrored the general pattern in the company; grow quickly, iterate, have fun, make an impact. As they've scaled over the last year Development squads have been formed so you'll join a team of 4-5 to ensure everyone is focussed and to provide a progression path for all.This company operates like a start-up but with a product that's been in Development for 10+ years. You will understand there is some legacy/maintenance as part of the role building on a custom monolith - but plenty of new work in Laravel to sink your teeth into.Under the guidance of a new Head of Development the team have invested heavily in software best practice and development processes so it's an exciting environment to be joining as they move into new territories globally and launch a mobile app.To fit in here you'll collaborate openly with other Devs, enjoy problem solving and will buy into the vision of the company to disrupt and become number 1 in their field. What you'll need to succeed A hands-on technical leader responsible for developing and maintaining high-quality PHP8 code, managing backend services and APIs, and optimising system performance. 10 years of programming experience as a minimum, experience with Laravel is a bonus. This role will be split 80% hands-on and 20% leadership/mentoring. Oversees a team of developers, providing mentorship, setting priorities, and ensuring timely project delivery through Agile practices. Collaborates closely with Product Managers and stakeholders to align development with business goals, while championing coding standards, CI/CD practices, and continuous improvement. Acts as a key liaison across departments, fostering a collaborative and high-performing engineering culture.Experience building RESTful API's and working with MySQL is essential, and desirable skills include GCP Cloud, RabbitMQ, NoSQL and TDD/Microservices exposure.If you've worked on large scale Ecommerce applications with multiple service calls and databases that would be standout, as would experience working in Agile squads. What you'll get in return The company offers good flexibility both in terms of working hours and remote working (within the UK). There's no micromanagement here and joining at this stage in their journey you'll have a chance to share in the profits (Sharesave scheme) plus there's annual pay reviews. You'll get 26 days holiday + bank holidays and funding for technical courses/training. The company have bi-annual socials to meet and celebrate success. What you need to do now To find out more and to be considered for this position please apply directly, or contact Max Wilcock, Senior Business Director on .At Hays Technology, we are shaping the future of recruitment. The rapid adoption of cloud, which is making customer interfaces more engaging and creating a seamless engagement with businesses, means that from the foundation of your organisation up, software developers are critical to success. As the competition for talent grows, we're ready and waiting to help developers really make an impact on organisations, so talk to us today. We are Hays Technology. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Senior Java Developer - Leeds City Centre (Hybrid) Up to £60,000 4 Days in Office, Friday WFH AI & Machine Learning I'm recruiting for a forward-thinking tech company based in Leeds City Centre that's transforming how retailers harness AI and machine learning to boost profitability and stay competitive in a rapidly evolving market. They're looking for an experienced Senior Java Developer to join their talented team of 7 engineers, reporting directly to the Engineering Manager. You'll play a pivotal role in developing intelligent, data-driven software used by major retail clients across the UK, Europe, North America, and Australia. The Opportunity This is a hands-on senior role - ideal for someone who thrives on technical challenges, loves solving complex problems, and wants to build systems that make a tangible business impact. You'll be working closely with data scientists and product specialists to deliver scalable, high-performance software solutions that integrate the latest AI and ML technologies. Tech Stack & Tools Essential Skills: 8+ years' experience in Java development (commercial) Strong expertise in Spring / Spring Boot Solid experience with Hibernate Desirable Skills: Python or R - exposure to data or ML integration SQL - for data management and optimisation JavaScript - for front-end collaboration Grails - nice to have, not essential Environment & Tools: Cloud: AWS / Azure DevOps: Git, CI/CD, Docker, Kubernetes Agile, collaborative environment with code reviews and shared ownership What You'll Be Doing Designing and developing enterprise-grade Java applications using Spring and Hibernate Collaborating with data scientists to embed AI/ML insights into real-world systems Building scalable, high-availability solutions for global retail clients Driving code quality, performance, and architecture best practices Mentoring junior engineers and contributing to continuous improvement What We're Looking For 8+ years' experience in Java software development Proven background delivering complex, scalable backend systems Deep understanding of Spring Boot and Hibernate Familiarity with cloud-based environments (AWS or Azure) Strong communicator and team player Able to work 4 days on-site in Leeds City Centre, with Friday working from home What's on Offer Up to £60,000 Hybrid working - 4 days in the office, Friday from home Global exposure - clients across the UK, Europe, North America & Australia Work with cutting-edge AI and machine learning technologies Collaborative, supportive team of 7 developers Career growth opportunities with direct access to the Engineering Manager Oscar Associates (UK) Limited is acting as an Employment Agency in relation to this vacancy. To understand more about what we do with your data please review our privacy policy in the privacy section of the Oscar website.

Technical Manager Location: Haverhill Salary: £60k + excellent benefits Employment Type: Full-time, Permanent Are you an experienced technical leader ready to shape the future of innovative engineering and software-driven products? This is a rare opportunity to step into a senior management role where you will guide the entire technical function of a well-established technology business with a global footprint. We are seeking a Technical Manager to oversee all engineering, software development, IT infrastructure, product development and technical strategy. This is a pivotal position with genuine influence over product quality, operational performance and long-term technology direction. About the Role As Technical Manager, you will lead and coordinate multi-disciplinary teams across software, electronics, mechanical engineering, IT systems and cybersecurity. You'll ensure products from embedded systems and firmware to PC-based weighing, labelling and industrial automation technology are developed, maintained and delivered to world-class standards. Working closely with senior leadership and international colleagues, you'll drive technical innovation, oversee mission-critical projects, and strengthen the company's engineering capability. Your work will directly impact product reliability, customer satisfaction and overall business success. Key Responsibilities Technical Leadership & Product Development Lead engineering, software, electronics and IT teams across all technical functions. Oversee development of embedded, PC-based and server-linked applications (Pascal/Delphi, C, C#, Assembler, MicroPascal, .NET). Manage full firmware lifecycles and ensure software is robust, maintainable and version-controlled. Provide high-level escalation support for complex technical issues. Drive continuous improvement for hardware systems including scale bases, conveyors, scanners and automation components. Lead root-cause investigations and long-term engineering corrective actions. Project & Programme Management Own full lifecycle of major engineering and product development projects. Create technical roadmaps, resource plans and cross-functional delivery schedules. Manage international engineering collaboration, ensuring on-time, compliant and cost-effective delivery. IT Infrastructure & Cybersecurity Oversee servers, networks, backups, DR/BC plans and overall IT resilience. Govern systems including Windows Server, Hyper-V, Microsoft 365, Azure AD, VPN/RADIUS, SQL and ERP platforms. Implement cybersecurity policies, MFA, password standards and security baselines. Work with external IT and security partners to maintain strong defence across the organisation. Compliance, Testing & Quality Ensure compliance with relevant industry and regulatory standards (e.g. NMi, WELMEC, MID, EMC, R51). Oversee type approvals, verification and conformity assessments. Provide technical approval for engineering changes, QA escalations and supplier submissions. Team Leadership & Development Line manage skilled engineers, developers and technical specialists. Mentor team members to build capability and encourage professional growth. Lead performance reviews, objective setting and succession planning. Foster a culture of collaboration, accountability and continuous improvement. Customer & Commercial Support Provide expert technical support for customer escalations, field challenges and tender requirements. Work closely with Sales, Retail, Industrial and Service divisions on feasibility assessments. Support strategic customer projects and product demonstrations. Working Environment A mix of office, lab, testing and production environments. Hands-on work with equipment, tools and test systems. Occasional UK and international travel, including to global headquarters. About You We're looking for someone who brings: Technical Skills Strong leadership across multi-disciplinary technical teams. Expertise in embedded and PC-based systems (Pascal/Delphi, C, C#, MicroPascal, SQL). Understanding of electronics design, microcontrollers, DSP and industrial automation. Solid IT infrastructure and cybersecurity knowledge. Experience delivering large-scale technical projects and managing cross-border collaboration. Qualifications & Experience Degree (or equivalent experience) in Engineering, Computer Science, Electronics or IT Systems. Proven experience managing engineering or software development teams. Hands-on involvement in product development and multi-discipline technical delivery. Experience with industrial equipment, weighing systems, embedded hardware or automation is advantageous. Strong knowledge of IT, cybersecurity, ERP/SQL systems and business-critical applications. If you're ready to lead a capable technical team, shape innovative products and influence future technology strategy, we'd love to hear from you. JBRP1_UKTJ

Software Development Manager Aberdeen / Scotland Remote An international software business operating in the global energy, maritime and oil and gas markets is looking for a highly skilled and hands-on Software Development Manager to lead the development of one of their key product streams. You will manage a globally dispersed team of engineers, taking ownership of multiple applications across cl

Job Description - Network Engineer Location: Aberdeen, Scotland (On-site) Contract Type: Temporary / Contract Duration: 6 months with possible extension Role Overview The Network Engineer / Subject Matter Expert (SME) will be responsible for the design, deployment, and support of network infrastructure as part of corporate real estate initiatives. This includes new site builds, expansions, relocations, and integration/separation activities in collaboration with global and local facilities teams, IT infrastructure, and project managers. Key Responsibilities Design and implement network infrastructure for real estate projects, including new facilities (Greenfield), expansions, relocations, co-locations, and other transformation activities. Collaborate with project managers to support the technical design and execution of network solutions aligned with organizational standards. Deploy and configure network components including (but not limited to): Local Area Network (LAN) Wireless LAN (WLAN) Wide Area Network (WAN) Software-Defined WAN (SD-WAN) Routers, switches, firewalls, wireless controllers, and access points Prepare detailed Bill of Materials (BoM) based on site layouts and infrastructure standards. Ensure adherence to network standards, policies, and best practices during implementation. Execute network upgrades, enhancements, and optimizations as part of approved real estate projects. Maintain complete documentation for all network deliverables, including Transition-to-Operations (TTO) records. Conduct site surveys, installations, configuration management, and ongoing maintenance of enterprise network infrastructure. Support additional network-related tasks as required by evolving business or facilities programs. Qualifications Minimum 4 years of hands-on experience in network design, deployment, and infrastructure implementation within real estate or facilities projects. Strong understanding of active and passive network components and their integration into physical environments. Technical Skills Strong knowledge of networking fundamentals: routing, switching, subnetting, VLANs, STP, VTP, TCP/IP, DNS, DHCP . Proven experience in network design and implementation, including resilient topologies and SD-WAN solutions . Hands-on experience with major platforms such as Cisco, Arista, and Palo Alto . Familiarity with cybersecurity concepts, including firewalls, VPNs, and secure network design . Scripting or automation experience (e.g., Python, Ruby, Perl ) for network tasks. Ability to interpret site plans and MEP diagrams to create logical and physical network layouts. Experience across the full project lifecycle - planning, deployment, and operational transition. Soft Skills Excellent communication and documentation skills for cross-functional collaboration and stakeholder engagement. Strong problem-solving and analytical abilities. Ability to manage multiple priorities in dynamic and fast-paced environments. Education & Certifications Bachelor's degree in Computer Science, Information Technology, or related field . Professional certifications preferred: CCNA , CCNP , or CompTIA Network+ Advanced certifications such as CCIE or JNCIE-ENT are an advantage

Are you looking for your next SaaS or CRM Support Team leadership challenge ? Eager to drive the success of a talented UK team supporting clients across EMEA ? If so, why not read on ? From the very beginning, our client's company had a unique vision: to offer a different kind of customer relationship management (CRM) software. They pioneered a solution that easily adapts to customer needs, and now, more than two decades later, they're on a mission to help sales teams reach their highest potential. Their diverse team around the world shares a passion for helping customers succeed. Together, they're building a culture that values personal and professional growth-and they're proud to be recognized as a Great Place to Work. Our client cares about work/life balance and flexibility for our employees, and they're proud of how we show up for our customers every day. If you're looking to level up your career and help businesses grow better and faster, you're in the right place. Learn more about our careers and how you can be part of their UK and global expansion journey. About the Role Our client is hiring a Regional Technical Support Delivery Manager to lead frontline support execution across your designated region. This role is foundational to their support delivery strategy-ensuring timely, high-quality technical support through clear operational oversight, team performance management, and hands-on execution. As a Delivery Leader, you will manage a team of Technical Support Specialists and Senior Technical Support Specialists. You will be accountable for support availability, performance, and customer experience in your region, driving measurable improvements in key metrics such as case resolution time, SLA adherence, escalations, and customer satisfaction. You'll also work closely with your global peers, Product, and Support Operations to continuously raise the bar on operational excellence and user outcomes. This role operates on a hybrid model, with a mix of remote work and in-office collaboration at our Solihull location, specifically, working in-office 3 days per week. Impact you will make in the role: Own daily support execution for your region, ensuring consistent performance against operational goals and SLAs Manage and optimize staff coverage, team availability, and queue balancing in collaboration with Support Operations and Workforce Planning Ensure each team member is accountable for owning cases end-to-end and delivering high-quality, timely support, with appropriate handoffs for complex escalations Lead, coach, and develop a team of frontline support specialists and senior specialists, reinforcing a culture of ownership, rigor, and delivery Monitor and improve case handling efficiency, FRT, resolution time, and overall support quality Conduct regular 1:1s, coaching sessions, and performance reviews with clarity and transparency Implement and reinforce global support workflows, documentation practices, SOPs, and case management standards Partner with Support Operations to adopt and roll out new tools, QA standards, and enablement programs across the team Drive continuous improvements in case flow efficiency, escalation prevention, and internal collaboration Serve as an accountable point of contact for customer escalations within your region, ensuring visibility, timely action, and clear internal coordination Elevate the voice of the customer through clear documentation of pain points and feedback loops with Product and Engineering Support implementation readiness and customer transitions in partnership with other cross-functional teams What you will bring: 5+ years of experience in people leadership roles within a technical support environment Proven ability to drive support team performance, productivity, and accountability at a regional or functional level Strong understanding of case management principles, support tooling, and SLA-driven operations Demonstrated success implementing performance improvement plans and structured coaching Excellent organizational and execution skills with a bias toward action and clarity Effective communicator, able to lead with transparency and inspire commitment to goals Familiarity with Salesforce, HubSpot, or similar platforms; CRM product exposure preferred Preferred: Experience leading support delivery teams in SaaS or enterprise software environments Working knowledge of CRM systems and technical troubleshooting processes Exposure to operational frameworks such as ITIL, Six Sigma, or Agile service management Understanding of workforce forecasting, support analytics, and case routing logic. This is a unique opportunity to play a leading role in developing a talented team of technical support experts, ensuring a customer-centric and problem solving oriented approach to supporting customers across EMEA. You'll have opportunities to grow and a remuneration and benefits package aligned with the scope of responsibilities in the position. If this sounds like your next career challenge then why not apply today ? We'll look forward to hearing from you !

Python Developer Duration: 12 Months Possibility for extension) Location: London/Hybrid (3 days per week on site) Rate: A highly competitive Umbrella Day Rate is available for suitable candidates Role Profile We are looking for a highly skilled software engineer with extensive experience in Python development. The XVA trading desk operates within the Counterparty Portfolio Management (CPM) line of business, focusing on managing counterparty credit risk (CVA) and funding risk (FVA) in our derivatives portfolio. Our global agile development team thrives on collaboration and communication, making it a dynamic and engaging environment. Key Responsibilities: Develop new features and enhancements for XVA Python, leveraging Agile methodologies throughout the full development lifecycle. Maintain high standards of design quality, ensuring the system is maintainable, extensible, robust, and scalable. Contribute to and adhere to established Agile development and QA processes, including automated unit and integration testing. Provide support during escalated production issues, addressing functionality and technical queries from users and teams across global locations. Collaborate with developers and project managers in supporting testing and User Acceptance Testing (UAT) phases for integration projects, including running reports, tracking issues, and reporting progress. Skills & Experience: Proven experience in enterprise development using Python. Comprehensive understanding of the full software development lifecycle. Familiarity with Agile practices, including unit testing, continuous integration, and refactoring. Strong ability to translate user requirements into functional and efficient code. Excellent problem-solving and investigation skills. Strong communication and teamwork abilities. Experience in Quartz Python development. Knowledge of financial markets and relevant technologies. Proficiency in Oracle databases. Ability to collaborate effectively with business groups, including trading, finance, technology, and market risk. Familiarity with CVA, FVA, KVA, Credit Risk Management, and CSAs is highly desirable. Candidates will need to show evidence of the above in their CV in order to be considered. If you feel you have the skills and experience and want to hear more about this role 'apply now' to declare your interest in this opportunity with our client. Your application will be observed by our dedicated team. We will respond to all successful applicants ASAP however, please be advised that we will always look to contact you further from this time should we need further applicants or if other opportunities arise relevant to your skillset. Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. As part of our standard hiring process to manage risk, please note background screening checks will be conducted on all hires before commencing employment. We use generative AI tools to support our candidate screening process. This helps us ensure a fair, consistent, and efficient experience for all applicants. Rest assured, all final decisions are made by our hiring team, and your application will be reviewed with care and attention.

We're hiring a Onsite Service Analyst! 5 days a week 8:00am - 6:00pm at 240 Blackfriars Rd London 3-month contract (with the potential of going perm) £300 per day Inside IR35 Start ASAP - ideally next week! Company Description At Informa Global Support, we're about connecting businesses and professionals with knowledge. From cutting-edge research to specialist digital demand, our reach is extensive. We're the power behind a range of fantastic brands such as FAN EXPO, Omdia, World of Concrete and many more. Through cutting edge research we're here to champion specialists by helping people learn more, know more and do more.As those businesses grow and develop, so will the opportunities for you to grow and develop within Informa Global Support. We're passionate about building for the future - and want your future to be with us. Because we know you're hungry to expand your skills by embracing new experiences. And all the while you'll be supported by a community of talented and like-minded colleagues, where openness is encouraged, and a can-do attitude is the norm. Job Description Role Profile Embrace Informa colleague end user experience and be the ambassadors of Group Technology Solutions & Services by providing excellent service delivery and possessing a 'colleague first' attitude and mindset.Provide physical deskside support services in selected locations, providing onsite support to complement the remote centralised Service Desk service.Reporting to the UK & EU Head of Onsite Support Services within the Service Management & Operations function - part of Technology Operations.The activities of the deskside support function compliment those provided by the centralised Service Desk and are focused on Incident and Request fulfilment where local on-site support is required. These responsibilities include: Be an escalation point for centralised Service Desk acting as technical experts focused on improving colleague experience of technology Act as a single point of contact for colleagues providing information relating to wider Technology initiatives and channel queries or escalations through to the appropriate Technology functions Conduct remote site visits (rotational) for sites where dedicated on-site resources have not been provided Provide subject matter expert and knowledge transfer information to support the centralised Service Desk and associated automated services (shift left) Provide feedback to the centralised Service Desk on customer satisfaction, usage of tools, automation and the Incident resolution process Work with the centralised Service Desk on continuous improvement initiatives Provide concierge support at designated location(s) - Tech Bar Support Provide Audio Visual and conference room support Resolve end point security Incidents when remote support tools are unable to do so Execute IT disposal activities for end user colleague devices Ensure the safeguarding of Company assets, data where confidentiality is always adhered to. Security policies to be always followed. Manage equipment inventory Assist with Merger & Acquisitions as required Act as project champions assisting with the deployment of new products and releases Provide consistent, timely and efficient on-boarding services for new starters Fulfil hardware requests with respect to equipment procurement, configuration and deployment Co-ordinate hardware break/fix activities Co-ordinate or fulfil engineer dispatch services Investigate connectivity issues where remote support is not possible or unable to resolve Provide colleague (end user) training for core PC & Mac applications Assist with reducing legacy ticket backlog processing and service level fulfilment asset management process and procedures are adhered to for end user colleague devices Assist with office moves activities and coordination Must be able to work 5 days a week on-site, shifts will vary between our London offices located in Blackfriars & Victoria. What we're looking for Essential Skills & Experience: Strong experience within an IT support role - ideally within a large organisation working to SLAs Ability to proactively seek out avenues of improvement for all services being provided Communicate well with all levels of the business including colleagues, management and VIPs Strong communication and interpersonal skills Customer Service driven Motivated and personable with a strong work ethic Be able to provide training to new users and support team members AV Support Maintaining asset Inventory Be able to work under pressure Strong experience of the following technologies required: Service-Now or similar ITSM system Office 365 (email, Teams, SharePoint, OneDrive, Office) Windows 10 and Windows 11 operating systems Mac OS Active Directory & Azure Active Directory Basic Networking (TCP/IP) Microsoft System Center Configuration Manager (SCCM) Virtual and physical desktop support Hardware and software inventory systems Mobile Device support (including Smart phones and iPhone/iPad support) Guidant, Carbon60, Lorien & SRG - The Impellam Group Portfolio are acting as an Employment Business in relation to this vacancy.