Digital Marketing Manager Salary: £56,000 per annum Location: Hybrid, Hertfordshire 9-12 month fixed-term contract (maternity cover) We are working with a global FMCG business, offering the chance to make a real impact across some of the UK's most recognisable laundry and homecare brands. This opportunity has arisen due to an upcoming maternity leave within the Digital Marketing team, coinciding with further movement across the function, making it a critical and highly visible role. This is a chance to lead digital campaigns during a time of transformation, input into future-facing brand planning, and help shape one of the company's biggest consumer brands. The Digital Marketing Manager will play a pivotal role in leading campaigns across multiple digital channels, influencing budget allocation, and helping drive innovation across digital media, influencer strategy, organic content and digital shelf. The role is perfect for someone confident in navigating ambiguity, proactively leading agency relationships, and guiding internal teams through major change. You'll be joining a team of five digital specialists during a high-impact season, with ownership over key brand campaigns, £1M+ digital marketing budget responsibility, and influence on 2026 strategy development. The Digital Marketing Manager will: Lead paid digital media campaigns across Meta, TikTok, YouTube and other platforms, working closely with media agencies to ensure measurable impact. Drive influencer marketing activations, from paid collaborations to channel amplification, with a finger on the pulse of content trends and creator strategy. Manage digital shelf execution and product merchandising across retailer platforms, ensuring accurate and optimised content across PDPs and brand websites. Input into 2026 planning and media strategy, including insights from recent consultancy reviews and ensure implementation of learnings across campaigns. Build and maintain strong relationships with senior stakeholders, confidently guiding conversations around budget reallocation and media performance. Guide organic social strategy with the newly onboarded agency, bringing together creative execution across paid and owned channels. Line manage graduate talent, setting the tone for team culture and delivery, and acting as a confident, authoritative voice in cross-functional meetings. The role requires: 5+ years' digital marketing experience, ideally within FMCG or a highly structured retail environment. Technical knowledge of paid media planning and buying, with strong understanding of platform-specific KPIs (reach, engagement, conversion). Hands-on experience in influencer marketing, platform trends, and campaign amplification techniques. Strong understanding of retail media, website management and PDP optimisation across key retailers. A confident, proactive communicator with the ability to manage high-pressure environments and senior stakeholder expectations. Benefits include: 27 days' annual leave plus 8 bank holidays Flexible hybrid working Shuttle bus to site from Finchley and Euston Pension contribution of up to 10% of base salary Annual bonus scheme and employee share plans Gender-neutral parental leave (minimum 8 weeks) Wellbeing programmes and preventive health support Celebration vouchers and employee recognition rewards International development and career growth opportunities We are committed to promoting equality of opportunity for all employees and job applicants. In line with the Equality Act 2010, we strive to create and maintain a working environment in which everyone is able to make the best use of their skills, free from discrimination or harassment, and in which all decisions are based on merit. No person is subjected to any less favourable treatment on any discriminatory grounds on the basis of age, disability, gender reassignment, marital or civil partner status, pregnancy and maternity, race, colour, nationality, ethnic or national origin, religion or belief, sex or sexual orientation.
22/05/2025
Full time
Digital Marketing Manager Salary: £56,000 per annum Location: Hybrid, Hertfordshire 9-12 month fixed-term contract (maternity cover) We are working with a global FMCG business, offering the chance to make a real impact across some of the UK's most recognisable laundry and homecare brands. This opportunity has arisen due to an upcoming maternity leave within the Digital Marketing team, coinciding with further movement across the function, making it a critical and highly visible role. This is a chance to lead digital campaigns during a time of transformation, input into future-facing brand planning, and help shape one of the company's biggest consumer brands. The Digital Marketing Manager will play a pivotal role in leading campaigns across multiple digital channels, influencing budget allocation, and helping drive innovation across digital media, influencer strategy, organic content and digital shelf. The role is perfect for someone confident in navigating ambiguity, proactively leading agency relationships, and guiding internal teams through major change. You'll be joining a team of five digital specialists during a high-impact season, with ownership over key brand campaigns, £1M+ digital marketing budget responsibility, and influence on 2026 strategy development. The Digital Marketing Manager will: Lead paid digital media campaigns across Meta, TikTok, YouTube and other platforms, working closely with media agencies to ensure measurable impact. Drive influencer marketing activations, from paid collaborations to channel amplification, with a finger on the pulse of content trends and creator strategy. Manage digital shelf execution and product merchandising across retailer platforms, ensuring accurate and optimised content across PDPs and brand websites. Input into 2026 planning and media strategy, including insights from recent consultancy reviews and ensure implementation of learnings across campaigns. Build and maintain strong relationships with senior stakeholders, confidently guiding conversations around budget reallocation and media performance. Guide organic social strategy with the newly onboarded agency, bringing together creative execution across paid and owned channels. Line manage graduate talent, setting the tone for team culture and delivery, and acting as a confident, authoritative voice in cross-functional meetings. The role requires: 5+ years' digital marketing experience, ideally within FMCG or a highly structured retail environment. Technical knowledge of paid media planning and buying, with strong understanding of platform-specific KPIs (reach, engagement, conversion). Hands-on experience in influencer marketing, platform trends, and campaign amplification techniques. Strong understanding of retail media, website management and PDP optimisation across key retailers. A confident, proactive communicator with the ability to manage high-pressure environments and senior stakeholder expectations. Benefits include: 27 days' annual leave plus 8 bank holidays Flexible hybrid working Shuttle bus to site from Finchley and Euston Pension contribution of up to 10% of base salary Annual bonus scheme and employee share plans Gender-neutral parental leave (minimum 8 weeks) Wellbeing programmes and preventive health support Celebration vouchers and employee recognition rewards International development and career growth opportunities We are committed to promoting equality of opportunity for all employees and job applicants. In line with the Equality Act 2010, we strive to create and maintain a working environment in which everyone is able to make the best use of their skills, free from discrimination or harassment, and in which all decisions are based on merit. No person is subjected to any less favourable treatment on any discriminatory grounds on the basis of age, disability, gender reassignment, marital or civil partner status, pregnancy and maternity, race, colour, nationality, ethnic or national origin, religion or belief, sex or sexual orientation.
Job Description: We are on the lookout for a dynamic Sr Manager, DX GenAI Platforms Operations to lead the operational excellence of the Mars GenAI platform within our digital experience ecosystem. This pivotal role will serve as the backbone of the Mars GenAI platform, ensuring its seamless performance, compliance, and scalability to effectively meet the diverse and evolving demands across various segments. The Senior Manager will play a crucial role in bridging the gap between cutting-edge AI innovations and enterprise-grade service delivery. By implementing robust LLMOps practices and ensuring strict governance alignment, this leader will champion operational excellence while adhering to Mars' Responsible AI principles. With this critical role in place, we anticipate enhanced integration of Generative AI deployments, consistent AI performance, and the unlocking of transformative AI-driven initiatives. This proactive approach will empower Mars to scale digital experiences with the trust and agility that our stakeholders expect, positioning us at the forefront of innovation in the digital landscape. Join us in shaping the future of digital experiences at Mars, where innovation meets responsibility. What are we looking for? Bachelor's or Master's degree in Computer Science, Engineering, Data Science, or a related technical field 8+ years of experience in enterprise technology roles, with 3-5 years focused on platform operations or service management Hands-on experience with managing GenAI/ML platforms and LLM-based services (e.g., OpenAI, Anthropic, Azure OpenAI, Hugging Face) Proven track record in implementing and scaling MLOps or LLMOps practices in a production environment Certifications in cloud platforms (e.g., Azure, AWS, GCP) and/or ITIL Service Management preferred Advanced coursework or certifications in AI/ML, MLOps, or LLMOps is a strong plus Ongoing learning and participation in GenAI or platform operations communities is encouraged Strong understanding of AI governance, data privacy, and Responsible AI frameworks Experience with AI/ML frameworks such as TensorFlow, PyTorch, LangChain, or similar technologies Demonstrated ability to lead cross-functional teams and operate within complex enterprise ecosystems Familiarity with monitoring, observability, and platform telemetry tools (e.g., Prometheus, Grafana, Azure Monitor) Exceptional communication and stakeholder engagement skills to partner with business, technical, and governance teams Experience managing platform SLAs, incident management, and continuous improvement cycles in high-availability environments Ability to balance strategic thinking with hands-on execution in a fast-paced, evolving landscape Professional proficiency in English What will be your key responsibilities? In this pivotal role, you will collaborate closely with senior leaders across our organization to drive service management excellence. You will oversee the comprehensive management and operations of our GenAI platforms, ensuring scalability, value creation, and alignment with business objectives. Your key responsibilities will include: Platform Operations & Reliability Lead the comprehensive operations of the Mars AI eXperiences (MAX) Platform, ensuring high availability, scalability, and optimal performance of GenAI services across global business units. Implement strategies to enhance platform reliability and resilience, proactively addressing potential challenges. LLMOps Implementation Develop and operationalize Large Language Model Operations (LLMOps) practices, encompassing model deployment, monitoring, versioning, rollback, and performance tuning at scale. Ensure efficient management of AI models to maximize their effectiveness and business impact. Service Management & Support Establish and manage robust service management processes, including incident management, service-level agreements (SLAs), change management, and continuous service improvement for GenAI platforms. Drive excellence in service delivery through proactive support and management strategies. Governance & Compliance Alignment Ensure platform adherence to Responsible AI, data privacy, security, and compliance policies by collaborating with Segment, Corporate, Enterprise Architecture (EA), and the GenAI Center of Excellence (COE) governance bodies. Implement frameworks to uphold ethical and secure AI practices. Platform Roadmap Execution Operationalize the GenAI platform roadmap by translating strategic priorities into scalable and secure service offerings, infrastructure improvements, and automation pipelines. Drive the execution of initiatives that align with organizational goals and enhance platform capabilities. Cross-Segment Enablement Partner with DX GenAI platform and product teams, developers, and business stakeholders to enable AI-driven solutions through reusable services, templates, SDKs, and APIs that accelerate innovation. Foster collaboration to drive cross-segment AI adoption and innovation. Monitoring, Observability & Reporting Track key performance indicators (KPIs) for platform and product utilization, model effectiveness, and business impact. Implement proactive monitoring, observability, and telemetry frameworks to ensure platform health, usage tracking, cost transparency, and early issue detection. Operational Readiness & Change Adoption Drive operational readiness for new features and AI models through runbooks, support enablement, risk assessments, and change communication across stakeholders. Ensure smooth transitions and adoption of new technologies within the organization. Incident & Problem Management Leadership Lead root cause analysis, post-mortems, and continuous improvement efforts for platform incidents or performance degradation to strengthen resilience. Implement strategies to prevent recurrence and enhance platform stability. AI Fluency & Evangelism Promote AI fluency within the broader organization by sharing best practices, operational playbooks, and success stories from GenAI platform adoption. Advocate for AI-driven transformations and educate stakeholders on the benefits and applications of AI technologies. Stakeholder Engagement Serve as the primary liaison between business segments, DX Leadership, GenAI COE, technology, and GDO teams to drive alignment on GenAI initiatives. Educate and influence senior executives, advocating for AI-driven transformations while addressing concerns around risks, ethics, and compliance. Collaboration with Other Technology Teams Work closely with Enterprise Architecture, Data, Cloud, Security, and Responsible AI teams to integrate the GenAI platform within the broader technology ecosystem. Align with platform engineering teams to ensure scalable infrastructure that supports AI workloads efficiently. Partner with external AI providers and research institutions to stay ahead of advancements and incorporate cutting-edge capabilities into the platform. Responsible AI & Compliance Champion ethical AI practices, ensuring all deployed GenAI models adhere to Mars' Responsible AI framework and regulatory standards. Implement bias detection, explainability, and risk mitigation mechanisms to ensure fair, accountable, and transparent AI applications. Stay abreast of global AI regulations and compliance requirements, ensuring platform readiness for evolving legal landscapes. Budget & Financial Oversight Manage the DX Engineering team's financial planning and budget allocation for GenAI initiatives, including planned platform costs and vendor partnership costs. Ensure cost-effective delivery by optimizing resources, tracking expenditures, and identifying opportunities for efficiency gains while aligning with business objectives and financial constraints. What can you expect from Mars? Work with diverse and talented Associates, all guided by the Five Principles. Join a purpose driven company, where we're striving to build the world we want tomorrow, today. Best-in-class learning and development support from day one, including access to our in-house Mars University. An industry competitive salary and benefits package, including company bonus. Mars is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. The company is pleased to provide such assistance, and no applicant will be penalized as a result of such a request.
22/05/2025
Full time
Job Description: We are on the lookout for a dynamic Sr Manager, DX GenAI Platforms Operations to lead the operational excellence of the Mars GenAI platform within our digital experience ecosystem. This pivotal role will serve as the backbone of the Mars GenAI platform, ensuring its seamless performance, compliance, and scalability to effectively meet the diverse and evolving demands across various segments. The Senior Manager will play a crucial role in bridging the gap between cutting-edge AI innovations and enterprise-grade service delivery. By implementing robust LLMOps practices and ensuring strict governance alignment, this leader will champion operational excellence while adhering to Mars' Responsible AI principles. With this critical role in place, we anticipate enhanced integration of Generative AI deployments, consistent AI performance, and the unlocking of transformative AI-driven initiatives. This proactive approach will empower Mars to scale digital experiences with the trust and agility that our stakeholders expect, positioning us at the forefront of innovation in the digital landscape. Join us in shaping the future of digital experiences at Mars, where innovation meets responsibility. What are we looking for? Bachelor's or Master's degree in Computer Science, Engineering, Data Science, or a related technical field 8+ years of experience in enterprise technology roles, with 3-5 years focused on platform operations or service management Hands-on experience with managing GenAI/ML platforms and LLM-based services (e.g., OpenAI, Anthropic, Azure OpenAI, Hugging Face) Proven track record in implementing and scaling MLOps or LLMOps practices in a production environment Certifications in cloud platforms (e.g., Azure, AWS, GCP) and/or ITIL Service Management preferred Advanced coursework or certifications in AI/ML, MLOps, or LLMOps is a strong plus Ongoing learning and participation in GenAI or platform operations communities is encouraged Strong understanding of AI governance, data privacy, and Responsible AI frameworks Experience with AI/ML frameworks such as TensorFlow, PyTorch, LangChain, or similar technologies Demonstrated ability to lead cross-functional teams and operate within complex enterprise ecosystems Familiarity with monitoring, observability, and platform telemetry tools (e.g., Prometheus, Grafana, Azure Monitor) Exceptional communication and stakeholder engagement skills to partner with business, technical, and governance teams Experience managing platform SLAs, incident management, and continuous improvement cycles in high-availability environments Ability to balance strategic thinking with hands-on execution in a fast-paced, evolving landscape Professional proficiency in English What will be your key responsibilities? In this pivotal role, you will collaborate closely with senior leaders across our organization to drive service management excellence. You will oversee the comprehensive management and operations of our GenAI platforms, ensuring scalability, value creation, and alignment with business objectives. Your key responsibilities will include: Platform Operations & Reliability Lead the comprehensive operations of the Mars AI eXperiences (MAX) Platform, ensuring high availability, scalability, and optimal performance of GenAI services across global business units. Implement strategies to enhance platform reliability and resilience, proactively addressing potential challenges. LLMOps Implementation Develop and operationalize Large Language Model Operations (LLMOps) practices, encompassing model deployment, monitoring, versioning, rollback, and performance tuning at scale. Ensure efficient management of AI models to maximize their effectiveness and business impact. Service Management & Support Establish and manage robust service management processes, including incident management, service-level agreements (SLAs), change management, and continuous service improvement for GenAI platforms. Drive excellence in service delivery through proactive support and management strategies. Governance & Compliance Alignment Ensure platform adherence to Responsible AI, data privacy, security, and compliance policies by collaborating with Segment, Corporate, Enterprise Architecture (EA), and the GenAI Center of Excellence (COE) governance bodies. Implement frameworks to uphold ethical and secure AI practices. Platform Roadmap Execution Operationalize the GenAI platform roadmap by translating strategic priorities into scalable and secure service offerings, infrastructure improvements, and automation pipelines. Drive the execution of initiatives that align with organizational goals and enhance platform capabilities. Cross-Segment Enablement Partner with DX GenAI platform and product teams, developers, and business stakeholders to enable AI-driven solutions through reusable services, templates, SDKs, and APIs that accelerate innovation. Foster collaboration to drive cross-segment AI adoption and innovation. Monitoring, Observability & Reporting Track key performance indicators (KPIs) for platform and product utilization, model effectiveness, and business impact. Implement proactive monitoring, observability, and telemetry frameworks to ensure platform health, usage tracking, cost transparency, and early issue detection. Operational Readiness & Change Adoption Drive operational readiness for new features and AI models through runbooks, support enablement, risk assessments, and change communication across stakeholders. Ensure smooth transitions and adoption of new technologies within the organization. Incident & Problem Management Leadership Lead root cause analysis, post-mortems, and continuous improvement efforts for platform incidents or performance degradation to strengthen resilience. Implement strategies to prevent recurrence and enhance platform stability. AI Fluency & Evangelism Promote AI fluency within the broader organization by sharing best practices, operational playbooks, and success stories from GenAI platform adoption. Advocate for AI-driven transformations and educate stakeholders on the benefits and applications of AI technologies. Stakeholder Engagement Serve as the primary liaison between business segments, DX Leadership, GenAI COE, technology, and GDO teams to drive alignment on GenAI initiatives. Educate and influence senior executives, advocating for AI-driven transformations while addressing concerns around risks, ethics, and compliance. Collaboration with Other Technology Teams Work closely with Enterprise Architecture, Data, Cloud, Security, and Responsible AI teams to integrate the GenAI platform within the broader technology ecosystem. Align with platform engineering teams to ensure scalable infrastructure that supports AI workloads efficiently. Partner with external AI providers and research institutions to stay ahead of advancements and incorporate cutting-edge capabilities into the platform. Responsible AI & Compliance Champion ethical AI practices, ensuring all deployed GenAI models adhere to Mars' Responsible AI framework and regulatory standards. Implement bias detection, explainability, and risk mitigation mechanisms to ensure fair, accountable, and transparent AI applications. Stay abreast of global AI regulations and compliance requirements, ensuring platform readiness for evolving legal landscapes. Budget & Financial Oversight Manage the DX Engineering team's financial planning and budget allocation for GenAI initiatives, including planned platform costs and vendor partnership costs. Ensure cost-effective delivery by optimizing resources, tracking expenditures, and identifying opportunities for efficiency gains while aligning with business objectives and financial constraints. What can you expect from Mars? Work with diverse and talented Associates, all guided by the Five Principles. Join a purpose driven company, where we're striving to build the world we want tomorrow, today. Best-in-class learning and development support from day one, including access to our in-house Mars University. An industry competitive salary and benefits package, including company bonus. Mars is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. The company is pleased to provide such assistance, and no applicant will be penalized as a result of such a request.
Job Description: We are on the lookout for a dynamic Sr Manager, DX GenAI Platforms Operations to lead the operational excellence of the Mars GenAI platform within our digital experience ecosystem. This pivotal role will serve as the backbone of the Mars GenAI platform, ensuring its seamless performance, compliance, and scalability to effectively meet the diverse and evolving demands across various segments. The Senior Manager will play a crucial role in bridging the gap between cutting-edge AI innovations and enterprise-grade service delivery. By implementing robust LLMOps practices and ensuring strict governance alignment, this leader will champion operational excellence while adhering to Mars' Responsible AI principles. With this critical role in place, we anticipate enhanced integration of Generative AI deployments, consistent AI performance, and the unlocking of transformative AI-driven initiatives. This proactive approach will empower Mars to scale digital experiences with the trust and agility that our stakeholders expect, positioning us at the forefront of innovation in the digital landscape. Join us in shaping the future of digital experiences at Mars, where innovation meets responsibility. What are we looking for? Bachelor's or Master's degree in Computer Science, Engineering, Data Science, or a related technical field 8+ years of experience in enterprise technology roles, with 3-5 years focused on platform operations or service management Hands-on experience with managing GenAI/ML platforms and LLM-based services (e.g., OpenAI, Anthropic, Azure OpenAI, Hugging Face) Proven track record in implementing and scaling MLOps or LLMOps practices in a production environment Certifications in cloud platforms (e.g., Azure, AWS, GCP) and/or ITIL Service Management preferred Advanced coursework or certifications in AI/ML, MLOps, or LLMOps is a strong plus Ongoing learning and participation in GenAI or platform operations communities is encouraged Strong understanding of AI governance, data privacy, and Responsible AI frameworks Experience with AI/ML frameworks such as TensorFlow, PyTorch, LangChain, or similar technologies Demonstrated ability to lead cross-functional teams and operate within complex enterprise ecosystems Familiarity with monitoring, observability, and platform telemetry tools (e.g., Prometheus, Grafana, Azure Monitor) Exceptional communication and stakeholder engagement skills to partner with business, technical, and governance teams Experience managing platform SLAs, incident management, and continuous improvement cycles in high-availability environments Ability to balance strategic thinking with hands-on execution in a fast-paced, evolving landscape Professional proficiency in English What will be your key responsibilities? In this pivotal role, you will collaborate closely with senior leaders across our organization to drive service management excellence. You will oversee the comprehensive management and operations of our GenAI platforms, ensuring scalability, value creation, and alignment with business objectives. Your key responsibilities will include: Platform Operations & Reliability Lead the comprehensive operations of the Mars AI eXperiences (MAX) Platform, ensuring high availability, scalability, and optimal performance of GenAI services across global business units. Implement strategies to enhance platform reliability and resilience, proactively addressing potential challenges. LLMOps Implementation Develop and operationalize Large Language Model Operations (LLMOps) practices, encompassing model deployment, monitoring, versioning, rollback, and performance tuning at scale. Ensure efficient management of AI models to maximize their effectiveness and business impact. Service Management & Support Establish and manage robust service management processes, including incident management, service-level agreements (SLAs), change management, and continuous service improvement for GenAI platforms. Drive excellence in service delivery through proactive support and management strategies. Governance & Compliance Alignment Ensure platform adherence to Responsible AI, data privacy, security, and compliance policies by collaborating with Segment, Corporate, Enterprise Architecture (EA), and the GenAI Center of Excellence (COE) governance bodies. Implement frameworks to uphold ethical and secure AI practices. Platform Roadmap Execution Operationalize the GenAI platform roadmap by translating strategic priorities into scalable and secure service offerings, infrastructure improvements, and automation pipelines. Drive the execution of initiatives that align with organizational goals and enhance platform capabilities. Cross-Segment Enablement Partner with DX GenAI platform and product teams, developers, and business stakeholders to enable AI-driven solutions through reusable services, templates, SDKs, and APIs that accelerate innovation. Foster collaboration to drive cross-segment AI adoption and innovation. Monitoring, Observability & Reporting Track key performance indicators (KPIs) for platform and product utilization, model effectiveness, and business impact. Implement proactive monitoring, observability, and telemetry frameworks to ensure platform health, usage tracking, cost transparency, and early issue detection. Operational Readiness & Change Adoption Drive operational readiness for new features and AI models through runbooks, support enablement, risk assessments, and change communication across stakeholders. Ensure smooth transitions and adoption of new technologies within the organization. Incident & Problem Management Leadership Lead root cause analysis, post-mortems, and continuous improvement efforts for platform incidents or performance degradation to strengthen resilience. Implement strategies to prevent recurrence and enhance platform stability. AI Fluency & Evangelism Promote AI fluency within the broader organization by sharing best practices, operational playbooks, and success stories from GenAI platform adoption. Advocate for AI-driven transformations and educate stakeholders on the benefits and applications of AI technologies. Stakeholder Engagement Serve as the primary liaison between business segments, DX Leadership, GenAI COE, technology, and GDO teams to drive alignment on GenAI initiatives. Educate and influence senior executives, advocating for AI-driven transformations while addressing concerns around risks, ethics, and compliance. Collaboration with Other Technology Teams Work closely with Enterprise Architecture, Data, Cloud, Security, and Responsible AI teams to integrate the GenAI platform within the broader technology ecosystem. Align with platform engineering teams to ensure scalable infrastructure that supports AI workloads efficiently. Partner with external AI providers and research institutions to stay ahead of advancements and incorporate cutting-edge capabilities into the platform. Responsible AI & Compliance Champion ethical AI practices, ensuring all deployed GenAI models adhere to Mars' Responsible AI framework and regulatory standards. Implement bias detection, explainability, and risk mitigation mechanisms to ensure fair, accountable, and transparent AI applications. Stay abreast of global AI regulations and compliance requirements, ensuring platform readiness for evolving legal landscapes. Budget & Financial Oversight Manage the DX Engineering team's financial planning and budget allocation for GenAI initiatives, including planned platform costs and vendor partnership costs. Ensure cost-effective delivery by optimizing resources, tracking expenditures, and identifying opportunities for efficiency gains while aligning with business objectives and financial constraints. What can you expect from Mars? Work with diverse and talented Associates, all guided by the Five Principles. Join a purpose driven company, where we're striving to build the world we want tomorrow, today. Best-in-class learning and development support from day one, including access to our in-house Mars University. An industry competitive salary and benefits package, including company bonus. Mars is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. The company is pleased to provide such assistance, and no applicant will be penalized as a result of such a request.
22/05/2025
Full time
Job Description: We are on the lookout for a dynamic Sr Manager, DX GenAI Platforms Operations to lead the operational excellence of the Mars GenAI platform within our digital experience ecosystem. This pivotal role will serve as the backbone of the Mars GenAI platform, ensuring its seamless performance, compliance, and scalability to effectively meet the diverse and evolving demands across various segments. The Senior Manager will play a crucial role in bridging the gap between cutting-edge AI innovations and enterprise-grade service delivery. By implementing robust LLMOps practices and ensuring strict governance alignment, this leader will champion operational excellence while adhering to Mars' Responsible AI principles. With this critical role in place, we anticipate enhanced integration of Generative AI deployments, consistent AI performance, and the unlocking of transformative AI-driven initiatives. This proactive approach will empower Mars to scale digital experiences with the trust and agility that our stakeholders expect, positioning us at the forefront of innovation in the digital landscape. Join us in shaping the future of digital experiences at Mars, where innovation meets responsibility. What are we looking for? Bachelor's or Master's degree in Computer Science, Engineering, Data Science, or a related technical field 8+ years of experience in enterprise technology roles, with 3-5 years focused on platform operations or service management Hands-on experience with managing GenAI/ML platforms and LLM-based services (e.g., OpenAI, Anthropic, Azure OpenAI, Hugging Face) Proven track record in implementing and scaling MLOps or LLMOps practices in a production environment Certifications in cloud platforms (e.g., Azure, AWS, GCP) and/or ITIL Service Management preferred Advanced coursework or certifications in AI/ML, MLOps, or LLMOps is a strong plus Ongoing learning and participation in GenAI or platform operations communities is encouraged Strong understanding of AI governance, data privacy, and Responsible AI frameworks Experience with AI/ML frameworks such as TensorFlow, PyTorch, LangChain, or similar technologies Demonstrated ability to lead cross-functional teams and operate within complex enterprise ecosystems Familiarity with monitoring, observability, and platform telemetry tools (e.g., Prometheus, Grafana, Azure Monitor) Exceptional communication and stakeholder engagement skills to partner with business, technical, and governance teams Experience managing platform SLAs, incident management, and continuous improvement cycles in high-availability environments Ability to balance strategic thinking with hands-on execution in a fast-paced, evolving landscape Professional proficiency in English What will be your key responsibilities? In this pivotal role, you will collaborate closely with senior leaders across our organization to drive service management excellence. You will oversee the comprehensive management and operations of our GenAI platforms, ensuring scalability, value creation, and alignment with business objectives. Your key responsibilities will include: Platform Operations & Reliability Lead the comprehensive operations of the Mars AI eXperiences (MAX) Platform, ensuring high availability, scalability, and optimal performance of GenAI services across global business units. Implement strategies to enhance platform reliability and resilience, proactively addressing potential challenges. LLMOps Implementation Develop and operationalize Large Language Model Operations (LLMOps) practices, encompassing model deployment, monitoring, versioning, rollback, and performance tuning at scale. Ensure efficient management of AI models to maximize their effectiveness and business impact. Service Management & Support Establish and manage robust service management processes, including incident management, service-level agreements (SLAs), change management, and continuous service improvement for GenAI platforms. Drive excellence in service delivery through proactive support and management strategies. Governance & Compliance Alignment Ensure platform adherence to Responsible AI, data privacy, security, and compliance policies by collaborating with Segment, Corporate, Enterprise Architecture (EA), and the GenAI Center of Excellence (COE) governance bodies. Implement frameworks to uphold ethical and secure AI practices. Platform Roadmap Execution Operationalize the GenAI platform roadmap by translating strategic priorities into scalable and secure service offerings, infrastructure improvements, and automation pipelines. Drive the execution of initiatives that align with organizational goals and enhance platform capabilities. Cross-Segment Enablement Partner with DX GenAI platform and product teams, developers, and business stakeholders to enable AI-driven solutions through reusable services, templates, SDKs, and APIs that accelerate innovation. Foster collaboration to drive cross-segment AI adoption and innovation. Monitoring, Observability & Reporting Track key performance indicators (KPIs) for platform and product utilization, model effectiveness, and business impact. Implement proactive monitoring, observability, and telemetry frameworks to ensure platform health, usage tracking, cost transparency, and early issue detection. Operational Readiness & Change Adoption Drive operational readiness for new features and AI models through runbooks, support enablement, risk assessments, and change communication across stakeholders. Ensure smooth transitions and adoption of new technologies within the organization. Incident & Problem Management Leadership Lead root cause analysis, post-mortems, and continuous improvement efforts for platform incidents or performance degradation to strengthen resilience. Implement strategies to prevent recurrence and enhance platform stability. AI Fluency & Evangelism Promote AI fluency within the broader organization by sharing best practices, operational playbooks, and success stories from GenAI platform adoption. Advocate for AI-driven transformations and educate stakeholders on the benefits and applications of AI technologies. Stakeholder Engagement Serve as the primary liaison between business segments, DX Leadership, GenAI COE, technology, and GDO teams to drive alignment on GenAI initiatives. Educate and influence senior executives, advocating for AI-driven transformations while addressing concerns around risks, ethics, and compliance. Collaboration with Other Technology Teams Work closely with Enterprise Architecture, Data, Cloud, Security, and Responsible AI teams to integrate the GenAI platform within the broader technology ecosystem. Align with platform engineering teams to ensure scalable infrastructure that supports AI workloads efficiently. Partner with external AI providers and research institutions to stay ahead of advancements and incorporate cutting-edge capabilities into the platform. Responsible AI & Compliance Champion ethical AI practices, ensuring all deployed GenAI models adhere to Mars' Responsible AI framework and regulatory standards. Implement bias detection, explainability, and risk mitigation mechanisms to ensure fair, accountable, and transparent AI applications. Stay abreast of global AI regulations and compliance requirements, ensuring platform readiness for evolving legal landscapes. Budget & Financial Oversight Manage the DX Engineering team's financial planning and budget allocation for GenAI initiatives, including planned platform costs and vendor partnership costs. Ensure cost-effective delivery by optimizing resources, tracking expenditures, and identifying opportunities for efficiency gains while aligning with business objectives and financial constraints. What can you expect from Mars? Work with diverse and talented Associates, all guided by the Five Principles. Join a purpose driven company, where we're striving to build the world we want tomorrow, today. Best-in-class learning and development support from day one, including access to our in-house Mars University. An industry competitive salary and benefits package, including company bonus. Mars is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. The company is pleased to provide such assistance, and no applicant will be penalized as a result of such a request.
Job Description: We are on the lookout for a dynamic Sr Manager, DX GenAI Platforms Operations to lead the operational excellence of the Mars GenAI platform within our digital experience ecosystem. This pivotal role will serve as the backbone of the Mars GenAI platform, ensuring its seamless performance, compliance, and scalability to effectively meet the diverse and evolving demands across various segments. The Senior Manager will play a crucial role in bridging the gap between cutting-edge AI innovations and enterprise-grade service delivery. By implementing robust LLMOps practices and ensuring strict governance alignment, this leader will champion operational excellence while adhering to Mars' Responsible AI principles. With this critical role in place, we anticipate enhanced integration of Generative AI deployments, consistent AI performance, and the unlocking of transformative AI-driven initiatives. This proactive approach will empower Mars to scale digital experiences with the trust and agility that our stakeholders expect, positioning us at the forefront of innovation in the digital landscape. Join us in shaping the future of digital experiences at Mars, where innovation meets responsibility. What are we looking for? Bachelor's or Master's degree in Computer Science, Engineering, Data Science, or a related technical field 8+ years of experience in enterprise technology roles, with 3-5 years focused on platform operations or service management Hands-on experience with managing GenAI/ML platforms and LLM-based services (e.g., OpenAI, Anthropic, Azure OpenAI, Hugging Face) Proven track record in implementing and scaling MLOps or LLMOps practices in a production environment Certifications in cloud platforms (e.g., Azure, AWS, GCP) and/or ITIL Service Management preferred Advanced coursework or certifications in AI/ML, MLOps, or LLMOps is a strong plus Ongoing learning and participation in GenAI or platform operations communities is encouraged Strong understanding of AI governance, data privacy, and Responsible AI frameworks Experience with AI/ML frameworks such as TensorFlow, PyTorch, LangChain, or similar technologies Demonstrated ability to lead cross-functional teams and operate within complex enterprise ecosystems Familiarity with monitoring, observability, and platform telemetry tools (e.g., Prometheus, Grafana, Azure Monitor) Exceptional communication and stakeholder engagement skills to partner with business, technical, and governance teams Experience managing platform SLAs, incident management, and continuous improvement cycles in high-availability environments Ability to balance strategic thinking with hands-on execution in a fast-paced, evolving landscape Professional proficiency in English What will be your key responsibilities? In this pivotal role, you will collaborate closely with senior leaders across our organization to drive service management excellence. You will oversee the comprehensive management and operations of our GenAI platforms, ensuring scalability, value creation, and alignment with business objectives. Your key responsibilities will include: Platform Operations & Reliability Lead the comprehensive operations of the Mars AI eXperiences (MAX) Platform, ensuring high availability, scalability, and optimal performance of GenAI services across global business units. Implement strategies to enhance platform reliability and resilience, proactively addressing potential challenges. LLMOps Implementation Develop and operationalize Large Language Model Operations (LLMOps) practices, encompassing model deployment, monitoring, versioning, rollback, and performance tuning at scale. Ensure efficient management of AI models to maximize their effectiveness and business impact. Service Management & Support Establish and manage robust service management processes, including incident management, service-level agreements (SLAs), change management, and continuous service improvement for GenAI platforms. Drive excellence in service delivery through proactive support and management strategies. Governance & Compliance Alignment Ensure platform adherence to Responsible AI, data privacy, security, and compliance policies by collaborating with Segment, Corporate, Enterprise Architecture (EA), and the GenAI Center of Excellence (COE) governance bodies. Implement frameworks to uphold ethical and secure AI practices. Platform Roadmap Execution Operationalize the GenAI platform roadmap by translating strategic priorities into scalable and secure service offerings, infrastructure improvements, and automation pipelines. Drive the execution of initiatives that align with organizational goals and enhance platform capabilities. Cross-Segment Enablement Partner with DX GenAI platform and product teams, developers, and business stakeholders to enable AI-driven solutions through reusable services, templates, SDKs, and APIs that accelerate innovation. Foster collaboration to drive cross-segment AI adoption and innovation. Monitoring, Observability & Reporting Track key performance indicators (KPIs) for platform and product utilization, model effectiveness, and business impact. Implement proactive monitoring, observability, and telemetry frameworks to ensure platform health, usage tracking, cost transparency, and early issue detection. Operational Readiness & Change Adoption Drive operational readiness for new features and AI models through runbooks, support enablement, risk assessments, and change communication across stakeholders. Ensure smooth transitions and adoption of new technologies within the organization. Incident & Problem Management Leadership Lead root cause analysis, post-mortems, and continuous improvement efforts for platform incidents or performance degradation to strengthen resilience. Implement strategies to prevent recurrence and enhance platform stability. AI Fluency & Evangelism Promote AI fluency within the broader organization by sharing best practices, operational playbooks, and success stories from GenAI platform adoption. Advocate for AI-driven transformations and educate stakeholders on the benefits and applications of AI technologies. Stakeholder Engagement Serve as the primary liaison between business segments, DX Leadership, GenAI COE, technology, and GDO teams to drive alignment on GenAI initiatives. Educate and influence senior executives, advocating for AI-driven transformations while addressing concerns around risks, ethics, and compliance. Collaboration with Other Technology Teams Work closely with Enterprise Architecture, Data, Cloud, Security, and Responsible AI teams to integrate the GenAI platform within the broader technology ecosystem. Align with platform engineering teams to ensure scalable infrastructure that supports AI workloads efficiently. Partner with external AI providers and research institutions to stay ahead of advancements and incorporate cutting-edge capabilities into the platform. Responsible AI & Compliance Champion ethical AI practices, ensuring all deployed GenAI models adhere to Mars' Responsible AI framework and regulatory standards. Implement bias detection, explainability, and risk mitigation mechanisms to ensure fair, accountable, and transparent AI applications. Stay abreast of global AI regulations and compliance requirements, ensuring platform readiness for evolving legal landscapes. Budget & Financial Oversight Manage the DX Engineering team's financial planning and budget allocation for GenAI initiatives, including planned platform costs and vendor partnership costs. Ensure cost-effective delivery by optimizing resources, tracking expenditures, and identifying opportunities for efficiency gains while aligning with business objectives and financial constraints. What can you expect from Mars? Work with diverse and talented Associates, all guided by the Five Principles. Join a purpose driven company, where we're striving to build the world we want tomorrow, today. Best-in-class learning and development support from day one, including access to our in-house Mars University. An industry competitive salary and benefits package, including company bonus. Mars is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. The company is pleased to provide such assistance, and no applicant will be penalized as a result of such a request.
22/05/2025
Full time
Job Description: We are on the lookout for a dynamic Sr Manager, DX GenAI Platforms Operations to lead the operational excellence of the Mars GenAI platform within our digital experience ecosystem. This pivotal role will serve as the backbone of the Mars GenAI platform, ensuring its seamless performance, compliance, and scalability to effectively meet the diverse and evolving demands across various segments. The Senior Manager will play a crucial role in bridging the gap between cutting-edge AI innovations and enterprise-grade service delivery. By implementing robust LLMOps practices and ensuring strict governance alignment, this leader will champion operational excellence while adhering to Mars' Responsible AI principles. With this critical role in place, we anticipate enhanced integration of Generative AI deployments, consistent AI performance, and the unlocking of transformative AI-driven initiatives. This proactive approach will empower Mars to scale digital experiences with the trust and agility that our stakeholders expect, positioning us at the forefront of innovation in the digital landscape. Join us in shaping the future of digital experiences at Mars, where innovation meets responsibility. What are we looking for? Bachelor's or Master's degree in Computer Science, Engineering, Data Science, or a related technical field 8+ years of experience in enterprise technology roles, with 3-5 years focused on platform operations or service management Hands-on experience with managing GenAI/ML platforms and LLM-based services (e.g., OpenAI, Anthropic, Azure OpenAI, Hugging Face) Proven track record in implementing and scaling MLOps or LLMOps practices in a production environment Certifications in cloud platforms (e.g., Azure, AWS, GCP) and/or ITIL Service Management preferred Advanced coursework or certifications in AI/ML, MLOps, or LLMOps is a strong plus Ongoing learning and participation in GenAI or platform operations communities is encouraged Strong understanding of AI governance, data privacy, and Responsible AI frameworks Experience with AI/ML frameworks such as TensorFlow, PyTorch, LangChain, or similar technologies Demonstrated ability to lead cross-functional teams and operate within complex enterprise ecosystems Familiarity with monitoring, observability, and platform telemetry tools (e.g., Prometheus, Grafana, Azure Monitor) Exceptional communication and stakeholder engagement skills to partner with business, technical, and governance teams Experience managing platform SLAs, incident management, and continuous improvement cycles in high-availability environments Ability to balance strategic thinking with hands-on execution in a fast-paced, evolving landscape Professional proficiency in English What will be your key responsibilities? In this pivotal role, you will collaborate closely with senior leaders across our organization to drive service management excellence. You will oversee the comprehensive management and operations of our GenAI platforms, ensuring scalability, value creation, and alignment with business objectives. Your key responsibilities will include: Platform Operations & Reliability Lead the comprehensive operations of the Mars AI eXperiences (MAX) Platform, ensuring high availability, scalability, and optimal performance of GenAI services across global business units. Implement strategies to enhance platform reliability and resilience, proactively addressing potential challenges. LLMOps Implementation Develop and operationalize Large Language Model Operations (LLMOps) practices, encompassing model deployment, monitoring, versioning, rollback, and performance tuning at scale. Ensure efficient management of AI models to maximize their effectiveness and business impact. Service Management & Support Establish and manage robust service management processes, including incident management, service-level agreements (SLAs), change management, and continuous service improvement for GenAI platforms. Drive excellence in service delivery through proactive support and management strategies. Governance & Compliance Alignment Ensure platform adherence to Responsible AI, data privacy, security, and compliance policies by collaborating with Segment, Corporate, Enterprise Architecture (EA), and the GenAI Center of Excellence (COE) governance bodies. Implement frameworks to uphold ethical and secure AI practices. Platform Roadmap Execution Operationalize the GenAI platform roadmap by translating strategic priorities into scalable and secure service offerings, infrastructure improvements, and automation pipelines. Drive the execution of initiatives that align with organizational goals and enhance platform capabilities. Cross-Segment Enablement Partner with DX GenAI platform and product teams, developers, and business stakeholders to enable AI-driven solutions through reusable services, templates, SDKs, and APIs that accelerate innovation. Foster collaboration to drive cross-segment AI adoption and innovation. Monitoring, Observability & Reporting Track key performance indicators (KPIs) for platform and product utilization, model effectiveness, and business impact. Implement proactive monitoring, observability, and telemetry frameworks to ensure platform health, usage tracking, cost transparency, and early issue detection. Operational Readiness & Change Adoption Drive operational readiness for new features and AI models through runbooks, support enablement, risk assessments, and change communication across stakeholders. Ensure smooth transitions and adoption of new technologies within the organization. Incident & Problem Management Leadership Lead root cause analysis, post-mortems, and continuous improvement efforts for platform incidents or performance degradation to strengthen resilience. Implement strategies to prevent recurrence and enhance platform stability. AI Fluency & Evangelism Promote AI fluency within the broader organization by sharing best practices, operational playbooks, and success stories from GenAI platform adoption. Advocate for AI-driven transformations and educate stakeholders on the benefits and applications of AI technologies. Stakeholder Engagement Serve as the primary liaison between business segments, DX Leadership, GenAI COE, technology, and GDO teams to drive alignment on GenAI initiatives. Educate and influence senior executives, advocating for AI-driven transformations while addressing concerns around risks, ethics, and compliance. Collaboration with Other Technology Teams Work closely with Enterprise Architecture, Data, Cloud, Security, and Responsible AI teams to integrate the GenAI platform within the broader technology ecosystem. Align with platform engineering teams to ensure scalable infrastructure that supports AI workloads efficiently. Partner with external AI providers and research institutions to stay ahead of advancements and incorporate cutting-edge capabilities into the platform. Responsible AI & Compliance Champion ethical AI practices, ensuring all deployed GenAI models adhere to Mars' Responsible AI framework and regulatory standards. Implement bias detection, explainability, and risk mitigation mechanisms to ensure fair, accountable, and transparent AI applications. Stay abreast of global AI regulations and compliance requirements, ensuring platform readiness for evolving legal landscapes. Budget & Financial Oversight Manage the DX Engineering team's financial planning and budget allocation for GenAI initiatives, including planned platform costs and vendor partnership costs. Ensure cost-effective delivery by optimizing resources, tracking expenditures, and identifying opportunities for efficiency gains while aligning with business objectives and financial constraints. What can you expect from Mars? Work with diverse and talented Associates, all guided by the Five Principles. Join a purpose driven company, where we're striving to build the world we want tomorrow, today. Best-in-class learning and development support from day one, including access to our in-house Mars University. An industry competitive salary and benefits package, including company bonus. Mars is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. The company is pleased to provide such assistance, and no applicant will be penalized as a result of such a request.
Job Description Behind every investment is a person with ambitions, motivations and values. While we know that every client is unique, they come to Nutmeg for the same reason: our straightforward and transparent approach to investing. Nutmeg is a J.P. Morgan company offering award-winning investments, products and digital wealth management services to over 250,000 investors in the UK. We built the business from scratch, with constant innovation a core part of our ethos since the beginning. We aim to provide clients with the best digital investing experience, ensuring digital security and customer satisfaction - meaning you'll have the opportunity to make a real difference. As a Manager of Software Engineering at JPMorgan Chase within the International Consumer Bank, you will be a credible engineering leader, in charge of a squad of salesforce engineers, technically savvy to influence your squad's technical implementations and confident enough to challenge architecture decisions as you maintain focus on delivering customer value sustainably and demonstrating it every step of the way. You will also be developing standalone products on Salesforce, as well as integrating with the Nutmeg services directly to build the best customer experience for customers and colleagues. Our Invest team is at the heart of this venture, focused on getting smart ideas into the hands of our customers. We're looking for people who have a curious mindset, thrive in collaborative squads, and are passionate about new technology. By their nature, our people are also solution-oriented, commercially savvy and have a head for fintech. We work in tribes and squads that focus on specific products and projects - and depending on your strengths and interests, you'll have the opportunity to move between them. Job Responsibilities: Lead a squad of engineers to design, implement and maintain the Salesforce CRM area of the Invest Tribe within Chase UK. Line-manage an engineering squad; set clear goals, support development and build up the team's delivery capability. Conduct thorough code reviews to ensure high-quality, maintainable, and efficient code, while providing constructive feedback to team members. Engage in hands-on coding to contribute to the development of key features and solutions, demonstrating best practices and technical expertise. Lead by example, setting high standards for code quality, work ethic, and collaboration within the squad. Mentor and guide engineers in the squad, fostering a culture of continuous learning and improvement. Collaborate with product managers and other stakeholders to align technical efforts with business goals and deliver impactful results. Facilitate regular team meetings and retrospectives to promote open communication and address any challenges or roadblocks. Collaborate with Technical Leads and Principal engineers to design robust, scalable, and maintainable technical solutions Operate with a data-driven mindset; establish and track metrics across delivery, systems health and customer journeys. Foster an inclusive culture of high-quality engineering in your team and across the organization, implement best practices and aim for top engineering standards Own the significant architecture decisions for Salesforce and guide the team through the firm wide technical governance forums for approvals Required qualifications, capabilities and skills: Formal training or certification on team management concepts and proficient advanced experience. Great team player with strong technical background, focused on achieving best outcomes collaboratively among a group of peers with equally strong technical views. Business-driven mentality, you can understand business and product requirements and come up with an optimal engineering approach for a given problem. Progressive mindset, you embrace challenging the status quo to drive engineering efficiency and effectiveness Extensive experience with Salesforce in automating deployment, releases and testing in continuous integration, continuous delivery pipelines. Proven track record in designing and operating CRM features using Salesforce in Service, Sales and Marketing Cloud Hands-on experience of integrating with REST APIs and Event-based services Strong people management qualities: focus on acquiring, retaining, and growing talent to form and evolve a highly effective delivery team A strong passion for creating clean, maintainable & highly testable code and components Preferred qualifications, capabilities and skills Demonstrated experience in different integration patterns Marketing cloud experience Experience with data modelling and process modelling tools Experience with AI/ML technologies in the CRM space Multiple Salesforce certifications About Us J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation. About The Team The Cybersecurity & Technology Controls group at JPMorganChase aligns the firm's cybersecurity, access management, controls and resiliency teams. The group proactively and strategically partners with all lines of business and functions to enable them to design, adopt and integrate appropriate controls; deliver processes and solutions efficiently and consistently; and drive automation of controls. The group's number one priority is to enable the business by keeping the firm safe, stable and resilient. High Risk Roles (HRR) are sensitive roles within the technology organization that require high assurance of the integrity of staff by virtue of 1) sensitive cybersecurity and technology functions they perform within systems or 2) information they receive regarding sensitive cybersecurity or technology matters. Users in these roles are subject to enhanced pre-hire screening which includes both criminal and credit background checks (as allowed by law). The enhanced screening will need to be successfully completed prior to commencing employment or assignment.
21/05/2025
Full time
Job Description Behind every investment is a person with ambitions, motivations and values. While we know that every client is unique, they come to Nutmeg for the same reason: our straightforward and transparent approach to investing. Nutmeg is a J.P. Morgan company offering award-winning investments, products and digital wealth management services to over 250,000 investors in the UK. We built the business from scratch, with constant innovation a core part of our ethos since the beginning. We aim to provide clients with the best digital investing experience, ensuring digital security and customer satisfaction - meaning you'll have the opportunity to make a real difference. As a Manager of Software Engineering at JPMorgan Chase within the International Consumer Bank, you will be a credible engineering leader, in charge of a squad of salesforce engineers, technically savvy to influence your squad's technical implementations and confident enough to challenge architecture decisions as you maintain focus on delivering customer value sustainably and demonstrating it every step of the way. You will also be developing standalone products on Salesforce, as well as integrating with the Nutmeg services directly to build the best customer experience for customers and colleagues. Our Invest team is at the heart of this venture, focused on getting smart ideas into the hands of our customers. We're looking for people who have a curious mindset, thrive in collaborative squads, and are passionate about new technology. By their nature, our people are also solution-oriented, commercially savvy and have a head for fintech. We work in tribes and squads that focus on specific products and projects - and depending on your strengths and interests, you'll have the opportunity to move between them. Job Responsibilities: Lead a squad of engineers to design, implement and maintain the Salesforce CRM area of the Invest Tribe within Chase UK. Line-manage an engineering squad; set clear goals, support development and build up the team's delivery capability. Conduct thorough code reviews to ensure high-quality, maintainable, and efficient code, while providing constructive feedback to team members. Engage in hands-on coding to contribute to the development of key features and solutions, demonstrating best practices and technical expertise. Lead by example, setting high standards for code quality, work ethic, and collaboration within the squad. Mentor and guide engineers in the squad, fostering a culture of continuous learning and improvement. Collaborate with product managers and other stakeholders to align technical efforts with business goals and deliver impactful results. Facilitate regular team meetings and retrospectives to promote open communication and address any challenges or roadblocks. Collaborate with Technical Leads and Principal engineers to design robust, scalable, and maintainable technical solutions Operate with a data-driven mindset; establish and track metrics across delivery, systems health and customer journeys. Foster an inclusive culture of high-quality engineering in your team and across the organization, implement best practices and aim for top engineering standards Own the significant architecture decisions for Salesforce and guide the team through the firm wide technical governance forums for approvals Required qualifications, capabilities and skills: Formal training or certification on team management concepts and proficient advanced experience. Great team player with strong technical background, focused on achieving best outcomes collaboratively among a group of peers with equally strong technical views. Business-driven mentality, you can understand business and product requirements and come up with an optimal engineering approach for a given problem. Progressive mindset, you embrace challenging the status quo to drive engineering efficiency and effectiveness Extensive experience with Salesforce in automating deployment, releases and testing in continuous integration, continuous delivery pipelines. Proven track record in designing and operating CRM features using Salesforce in Service, Sales and Marketing Cloud Hands-on experience of integrating with REST APIs and Event-based services Strong people management qualities: focus on acquiring, retaining, and growing talent to form and evolve a highly effective delivery team A strong passion for creating clean, maintainable & highly testable code and components Preferred qualifications, capabilities and skills Demonstrated experience in different integration patterns Marketing cloud experience Experience with data modelling and process modelling tools Experience with AI/ML technologies in the CRM space Multiple Salesforce certifications About Us J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation. About The Team The Cybersecurity & Technology Controls group at JPMorganChase aligns the firm's cybersecurity, access management, controls and resiliency teams. The group proactively and strategically partners with all lines of business and functions to enable them to design, adopt and integrate appropriate controls; deliver processes and solutions efficiently and consistently; and drive automation of controls. The group's number one priority is to enable the business by keeping the firm safe, stable and resilient. High Risk Roles (HRR) are sensitive roles within the technology organization that require high assurance of the integrity of staff by virtue of 1) sensitive cybersecurity and technology functions they perform within systems or 2) information they receive regarding sensitive cybersecurity or technology matters. Users in these roles are subject to enhanced pre-hire screening which includes both criminal and credit background checks (as allowed by law). The enhanced screening will need to be successfully completed prior to commencing employment or assignment.
Company description We think big. And act bigger. Stay versatile and interconnected. We approach everything with an inventive spirit and rigorous mindset. Individually we're great, but as a team we're unstoppable. Together, we seek out opportunities, frame problems and solve complex challenges. Our collective brilliance exposes breakthroughs. Our capability unleashes creativity. We pursue a new perspective and deliver a new kind of ROI. Zenith International is the central team, primarily based in London, supporting our local Zenith markets, leading new business efforts, developing thought-leadership, and driving network development for our 250 offices across 95 countries with over 8,000 staff worldwide. We house a large team of multi-faceted communications planners, digital and innovation specialists and client leadership teams. Our global client portfolio comprises a range of category leaders including Adobe, Reckitt, TikTok, Edrington, Coty and Electrolux. Our Commitment At Zenith International, we believe that fostering an inclusive culture where all talent can thrive makes our company stronger and help drive invention in the work we do for our clients better. We also believe it enables a greater idea exchange that fuels innovation and best reflects diverse consumer experiences. We are committed to encouraging our talent to participate in Publicis Groupe's wide variety of talent engagement and inclusion programming, which includes professional development experiences and participation in the company's many business resource groups. These include VivaWomen!, Égalité, MOCA (Men Of Colour Alliance) and more than a dozen others that are thriving across our network. Through advocacy, education and inclusion we foster greater collaboration among our people, which in turn inspires work that provides better experiences for our clients and their consumers. Overview About the client Accor is a new client for Zenith International as the result of a recent competitive pitch win. It is a 'Power of One' client, comprising the best talent and product offering from agencies across the Publicis Groupe, including creative, production, strategy, technology and media planning and buying. The win represents a significant commercial opportunity for the agency and will provide a platform for talent to learn, grow and progress their careers. Accor is a leader in the international travel and hospitality industry with a significant footprint globally, most notably within Europe and North Africa, offering premium, mid-range and economy solutions for guests. They invest in all digital media across brand and performance and have clear and specific KPIs the agency will be measured against. In order to deliver these KPIs, we need the best talent to drive strategic innovation and operational excellence consistently. About the role This role will sit within the Europe and North Africa (ENA) region and will have accountability for delivery across 43 local markets in a centralised regional model. The Campaign Manager is a key member of the team and works closely with the Operations Director. The Campaign Manager will be responsible for managing the smooth delivery of all digital campaigns across global biddable platforms (search, social, programmatic), and support on key strategic operational projects to evolve the day-to-day operational ways of working. To ensure the smooth delivery of all digital campaigns, the Campaign Manager will be responsible for daily communication across the Zenith International digital Hub teams, the different Publicis Groupe agencies and Accor clients, to ensure all Zenith International biddable buyers have all required information to proceed with campaign activation. The Campaign Manager will oversee all digital biddable campaigns to ensure receipt of digital campaign briefs and Zenith International digital Hub teams deliver timely completion of tactical media plans, campaign setup, quality assurance checks, go-live confirmations, recurring campaign performance reports, and finance tasks. Accor is a marquee Publicis Groupe Power of One account and a client with high expectations, demanding excellence, accuracy, timeliness, and first class thinking. This role is an opportunity to work for one of the most well-known Hotel brands and ensure our digital biddable campaigns are timely and accurate to support the growth of the Accor business. Responsibilities About the work Digital Campaign Management Lead the Campaign Tracker and update the status and next steps of all digital campaigns Communicate directly with Zenith International digital Hub biddable buyers to receive updates on campaign status or outstanding tasks Manage Publicis Groupe local planning teams to ensure agreed SLAs are being respected through negotiation and education. Identify legitimate emergency campaign requests and work with biddable digital buyers to define suitable timings to deliver Timely delivery of end-to-end digital activation, including tactical media planning, campaign setup, QA, go-live confirmations, campaign reporting and finance Proactively communication with Publicis Groupe campaign planners to ensure timely delivery of briefs, creative assets, tactical media plan and go-live approvals from clients Review and report monthly on the timeliness and accuracy of the team's delivery, identify areas of improvement in process, ways of working, or training to further improve daily campaign operations Lead internal digital campaign status calls with digital biddable buyers, identify delays and ensure clear steps are put in place by digital buyers Create process documentation and arrange trainings with Publicis Groupe agencies and Zenith International to ensure all team members involved in digital campaigns are working effectively, or to implement a new process Strategic Projects Support Operations Director and Digital Hub Lead to identify, build, and deploy operational improvements throughout the account Review current processes and ways of working, and identify improvements to support daily operations of digital campaigns (e.g. changes to existing technologies and solutions, campaign tracker, roles and responsibilities) Team Be the bridge between Zenith International digital buyers and Publicis Groupe planners Work closely with Operations Director and Digital Hub Lead; to support across all areas of business as required Take the lead on day-to-day campaign account management and proactively help to drive timely and accurate delivery of all biddable digital campaigns Proactively propose improved processes and ways of working Learn about the agency, how the business works and the various disciplines within it, as well as the broader media industry Prioritise training sessions and on the job learning to further develop core skills Qualifications What you need to succeed Previous large Agency experience, ideally in a global role where you have professionally embraced ambiguity, challenged status quo and championed new propositions, processes and ways of working and built internal tracking documents and dashboards Solid experience within digital campaign / trafficking project management (or previous buying experience) A strong understanding of social, paid search, programmatic and digital trafficking process, ability to spotlight potential delays and challenges in the end-to-end campaign process (briefing, planning, build, trafficking, reporting) Demonstrated determination to achieve objectives Prioritisation, time management and attention to detail Negotiation skills (key as SLAs will be challenged constantly Strong communication skills - both written and oral skills ; be able to communicate clearly and present to senior and mid-management stakeholders as well as internal Teams Additional information Zenith International has fantastic benefits on offer to all of our employees. In addition to the classics, Pension, Life Assurance, Private Medical and Income Protection Plans, we also offer: WORK YOUR WORLD opportunity to work anywhere in the world, where there is a Publicis office, for up to 6 weeks a year. REFLECTION DAYS - Two additional days of paid leave to step away from your usual day-to-day work and create time to focus on your well-being and self-care. BENEFITS 24/7 helpline to support you on a personal and professional level. Access to remote GPs, mental health support and CBT. Wellbeing content and lifestyle coaching. FAMILY FRIENDLY POLICIES We provide 26 weeks of full pay for the following family milestones: Maternity. Adoption, Surrogacy and Shared Parental Leave. FLEXIBLE WORKING, BANK HOLIDAY SWAP & BIRTHDAY DAY OFF You are entitled to an additional day off for your birthday, from your first day of employment. GREAT LOCAL DISCOUNTS This includes membership discounts with Soho Friends, local restaurants and retailers in Westfield White City and Television Centre. Full details of our benefits will be shared when you join us! Publicis Groupe operates a hybrid working pattern with full time employees being office-based three days during the working week. We are supportive of all candidates and are committed to providing a fair assessment process . click apply for full job details
21/05/2025
Full time
Company description We think big. And act bigger. Stay versatile and interconnected. We approach everything with an inventive spirit and rigorous mindset. Individually we're great, but as a team we're unstoppable. Together, we seek out opportunities, frame problems and solve complex challenges. Our collective brilliance exposes breakthroughs. Our capability unleashes creativity. We pursue a new perspective and deliver a new kind of ROI. Zenith International is the central team, primarily based in London, supporting our local Zenith markets, leading new business efforts, developing thought-leadership, and driving network development for our 250 offices across 95 countries with over 8,000 staff worldwide. We house a large team of multi-faceted communications planners, digital and innovation specialists and client leadership teams. Our global client portfolio comprises a range of category leaders including Adobe, Reckitt, TikTok, Edrington, Coty and Electrolux. Our Commitment At Zenith International, we believe that fostering an inclusive culture where all talent can thrive makes our company stronger and help drive invention in the work we do for our clients better. We also believe it enables a greater idea exchange that fuels innovation and best reflects diverse consumer experiences. We are committed to encouraging our talent to participate in Publicis Groupe's wide variety of talent engagement and inclusion programming, which includes professional development experiences and participation in the company's many business resource groups. These include VivaWomen!, Égalité, MOCA (Men Of Colour Alliance) and more than a dozen others that are thriving across our network. Through advocacy, education and inclusion we foster greater collaboration among our people, which in turn inspires work that provides better experiences for our clients and their consumers. Overview About the client Accor is a new client for Zenith International as the result of a recent competitive pitch win. It is a 'Power of One' client, comprising the best talent and product offering from agencies across the Publicis Groupe, including creative, production, strategy, technology and media planning and buying. The win represents a significant commercial opportunity for the agency and will provide a platform for talent to learn, grow and progress their careers. Accor is a leader in the international travel and hospitality industry with a significant footprint globally, most notably within Europe and North Africa, offering premium, mid-range and economy solutions for guests. They invest in all digital media across brand and performance and have clear and specific KPIs the agency will be measured against. In order to deliver these KPIs, we need the best talent to drive strategic innovation and operational excellence consistently. About the role This role will sit within the Europe and North Africa (ENA) region and will have accountability for delivery across 43 local markets in a centralised regional model. The Campaign Manager is a key member of the team and works closely with the Operations Director. The Campaign Manager will be responsible for managing the smooth delivery of all digital campaigns across global biddable platforms (search, social, programmatic), and support on key strategic operational projects to evolve the day-to-day operational ways of working. To ensure the smooth delivery of all digital campaigns, the Campaign Manager will be responsible for daily communication across the Zenith International digital Hub teams, the different Publicis Groupe agencies and Accor clients, to ensure all Zenith International biddable buyers have all required information to proceed with campaign activation. The Campaign Manager will oversee all digital biddable campaigns to ensure receipt of digital campaign briefs and Zenith International digital Hub teams deliver timely completion of tactical media plans, campaign setup, quality assurance checks, go-live confirmations, recurring campaign performance reports, and finance tasks. Accor is a marquee Publicis Groupe Power of One account and a client with high expectations, demanding excellence, accuracy, timeliness, and first class thinking. This role is an opportunity to work for one of the most well-known Hotel brands and ensure our digital biddable campaigns are timely and accurate to support the growth of the Accor business. Responsibilities About the work Digital Campaign Management Lead the Campaign Tracker and update the status and next steps of all digital campaigns Communicate directly with Zenith International digital Hub biddable buyers to receive updates on campaign status or outstanding tasks Manage Publicis Groupe local planning teams to ensure agreed SLAs are being respected through negotiation and education. Identify legitimate emergency campaign requests and work with biddable digital buyers to define suitable timings to deliver Timely delivery of end-to-end digital activation, including tactical media planning, campaign setup, QA, go-live confirmations, campaign reporting and finance Proactively communication with Publicis Groupe campaign planners to ensure timely delivery of briefs, creative assets, tactical media plan and go-live approvals from clients Review and report monthly on the timeliness and accuracy of the team's delivery, identify areas of improvement in process, ways of working, or training to further improve daily campaign operations Lead internal digital campaign status calls with digital biddable buyers, identify delays and ensure clear steps are put in place by digital buyers Create process documentation and arrange trainings with Publicis Groupe agencies and Zenith International to ensure all team members involved in digital campaigns are working effectively, or to implement a new process Strategic Projects Support Operations Director and Digital Hub Lead to identify, build, and deploy operational improvements throughout the account Review current processes and ways of working, and identify improvements to support daily operations of digital campaigns (e.g. changes to existing technologies and solutions, campaign tracker, roles and responsibilities) Team Be the bridge between Zenith International digital buyers and Publicis Groupe planners Work closely with Operations Director and Digital Hub Lead; to support across all areas of business as required Take the lead on day-to-day campaign account management and proactively help to drive timely and accurate delivery of all biddable digital campaigns Proactively propose improved processes and ways of working Learn about the agency, how the business works and the various disciplines within it, as well as the broader media industry Prioritise training sessions and on the job learning to further develop core skills Qualifications What you need to succeed Previous large Agency experience, ideally in a global role where you have professionally embraced ambiguity, challenged status quo and championed new propositions, processes and ways of working and built internal tracking documents and dashboards Solid experience within digital campaign / trafficking project management (or previous buying experience) A strong understanding of social, paid search, programmatic and digital trafficking process, ability to spotlight potential delays and challenges in the end-to-end campaign process (briefing, planning, build, trafficking, reporting) Demonstrated determination to achieve objectives Prioritisation, time management and attention to detail Negotiation skills (key as SLAs will be challenged constantly Strong communication skills - both written and oral skills ; be able to communicate clearly and present to senior and mid-management stakeholders as well as internal Teams Additional information Zenith International has fantastic benefits on offer to all of our employees. In addition to the classics, Pension, Life Assurance, Private Medical and Income Protection Plans, we also offer: WORK YOUR WORLD opportunity to work anywhere in the world, where there is a Publicis office, for up to 6 weeks a year. REFLECTION DAYS - Two additional days of paid leave to step away from your usual day-to-day work and create time to focus on your well-being and self-care. BENEFITS 24/7 helpline to support you on a personal and professional level. Access to remote GPs, mental health support and CBT. Wellbeing content and lifestyle coaching. FAMILY FRIENDLY POLICIES We provide 26 weeks of full pay for the following family milestones: Maternity. Adoption, Surrogacy and Shared Parental Leave. FLEXIBLE WORKING, BANK HOLIDAY SWAP & BIRTHDAY DAY OFF You are entitled to an additional day off for your birthday, from your first day of employment. GREAT LOCAL DISCOUNTS This includes membership discounts with Soho Friends, local restaurants and retailers in Westfield White City and Television Centre. Full details of our benefits will be shared when you join us! Publicis Groupe operates a hybrid working pattern with full time employees being office-based three days during the working week. We are supportive of all candidates and are committed to providing a fair assessment process . click apply for full job details
Job Description Behind every investment is a person with ambitions, motivations and values. While we know that every client is unique, they come to Nutmeg for the same reason: our straightforward and transparent approach to investing. Nutmeg is a J.P. Morgan company offering award-winning investments, products and digital wealth management services to over 250,000 investors in the UK. We built the business from scratch, with constant innovation a core part of our ethos since the beginning. We aim to provide clients with the best digital investing experience, ensuring digital security and customer satisfaction - meaning you'll have the opportunity to make a real difference. As a Manager of Software Engineering at JPMorgan Chase within the International Consumer Bank, you will be a credible engineering leader, in charge of a squad of engineers, technically savvy to influence your squad's technical implementations and confident enough to challenge architecture decisions as you maintain focus on delivering initiatives and demonstrating customer value every step of the way. Our Invest team is at the heart of this venture, focused on getting smart ideas into the hands of our customers. We're looking for people who have a curious mindset, thrive in collaborative squads, and are passionate about new technology. By their nature, our people are also solution-oriented, commercially savvy and have a head for fintech. We work in tribes and squads that focus on specific products and projects - and depending on your strengths and interests, you'll have the opportunity to move between them. Job responsibilities: Lead a squad of engineers to design, implement and maintain the payments area of the Invest Tribe within Chase UK. Line-manage an engineering squad; set clear goals, support development and build up the team's delivery capability. Conduct thorough code reviews to ensure high-quality, maintainable, and efficient code, while providing constructive feedback to team members. Engage in hands-on coding to contribute to the development of key features and solutions, demonstrating best practices and technical expertise. Lead by example, setting high standards for code quality, work ethic, and collaboration within the squad. Mentor and guide engineers in the squad, fostering a culture of continuous learning and improvement. Collaborate with product managers and other stakeholders to align technical efforts with business goals and deliver impactful results. Facilitate regular team meetings and retrospectives to promote open communication and address any challenges or roadblocks. Collaborate with Technical Leads and Principal engineers to design robust, scalable, and maintainable technical solutions. Operate with a data-driven mindset; establish and track metrics across delivery, systems health and customer journeys. Foster an inclusive culture of high-quality engineering in your team and across the organization, implement best practices and aim for top engineering standards Required qualifications, capabilities and skills: Formal training or certification on team management concepts and proficient advanced experience. Great team player with strong technical background, focused on achieving best outcomes collaboratively among a group of peers with equally strong technical views. Business-driven mentality, you can understand business and product requirements and come up with an optimal engineering approach for a given problem. Progressive mindset, you embrace challenging the status quo to faster achieve the business goals Extensive experience with a JVM language Extensive experience in automating deployment, releases and testing in continuous integration, continuous delivery pipelines. Proven track record in designing and operating microservices using Cloud technology and event driven architectures. Strong people management qualities; focus on acquiring, retaining, and growing talent to form and evolve a highly effective delivery team. About Us J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation. About The Team Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success.
21/05/2025
Full time
Job Description Behind every investment is a person with ambitions, motivations and values. While we know that every client is unique, they come to Nutmeg for the same reason: our straightforward and transparent approach to investing. Nutmeg is a J.P. Morgan company offering award-winning investments, products and digital wealth management services to over 250,000 investors in the UK. We built the business from scratch, with constant innovation a core part of our ethos since the beginning. We aim to provide clients with the best digital investing experience, ensuring digital security and customer satisfaction - meaning you'll have the opportunity to make a real difference. As a Manager of Software Engineering at JPMorgan Chase within the International Consumer Bank, you will be a credible engineering leader, in charge of a squad of engineers, technically savvy to influence your squad's technical implementations and confident enough to challenge architecture decisions as you maintain focus on delivering initiatives and demonstrating customer value every step of the way. Our Invest team is at the heart of this venture, focused on getting smart ideas into the hands of our customers. We're looking for people who have a curious mindset, thrive in collaborative squads, and are passionate about new technology. By their nature, our people are also solution-oriented, commercially savvy and have a head for fintech. We work in tribes and squads that focus on specific products and projects - and depending on your strengths and interests, you'll have the opportunity to move between them. Job responsibilities: Lead a squad of engineers to design, implement and maintain the payments area of the Invest Tribe within Chase UK. Line-manage an engineering squad; set clear goals, support development and build up the team's delivery capability. Conduct thorough code reviews to ensure high-quality, maintainable, and efficient code, while providing constructive feedback to team members. Engage in hands-on coding to contribute to the development of key features and solutions, demonstrating best practices and technical expertise. Lead by example, setting high standards for code quality, work ethic, and collaboration within the squad. Mentor and guide engineers in the squad, fostering a culture of continuous learning and improvement. Collaborate with product managers and other stakeholders to align technical efforts with business goals and deliver impactful results. Facilitate regular team meetings and retrospectives to promote open communication and address any challenges or roadblocks. Collaborate with Technical Leads and Principal engineers to design robust, scalable, and maintainable technical solutions. Operate with a data-driven mindset; establish and track metrics across delivery, systems health and customer journeys. Foster an inclusive culture of high-quality engineering in your team and across the organization, implement best practices and aim for top engineering standards Required qualifications, capabilities and skills: Formal training or certification on team management concepts and proficient advanced experience. Great team player with strong technical background, focused on achieving best outcomes collaboratively among a group of peers with equally strong technical views. Business-driven mentality, you can understand business and product requirements and come up with an optimal engineering approach for a given problem. Progressive mindset, you embrace challenging the status quo to faster achieve the business goals Extensive experience with a JVM language Extensive experience in automating deployment, releases and testing in continuous integration, continuous delivery pipelines. Proven track record in designing and operating microservices using Cloud technology and event driven architectures. Strong people management qualities; focus on acquiring, retaining, and growing talent to form and evolve a highly effective delivery team. About Us J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation. About The Team Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success.
Ideas People Trust We're BDO. An accountancy and business advisory firm, providing the advice and solutions entrepreneurial organisations need to navigate today's changing world. We work with the companies that are Britain's economic engine - ambitious, entrepreneurially-spirited and high growth businesses that fuel the economy - and directly advise the owners and management teams that lead them. We'll broaden your horizons Working, achieving, and thriving together, our Tax team move with every challenge. Friendly, driven and diverse, they service our clients across the country and around the world. By providing expertise in many different specialist areas of tax, they collaborate across BDO to deliver wider business solutions. From meeting clients' evolving business needs to managing changes to legislation, there are always fresh challenges to face in the Tax team. If you're after a career that will keep you on your toes, we'll give you the autonomy to drive your career forward. Tax is a dynamic, ever-changing industry. As our clients' needs and the regulatory environment evolve, you'll encounter new problems to solve and new opportunities for growth. Whether it's advising clients on high-profile specialisms like Corporation Tax or leading the implementation of intelligent technology solutions, you'll enjoy variety as well as stretch in your role. BDO supports all kinds of different businesses in different sectors across the UK and around the world. You'll be providing Tax Advisory services to start-ups and scale-ups, to private businesses and FTSE listed multinationals. Each of our clients has different needs and in applying your expertise in different contexts, you'll develop your skills and gain valuable experience that will serve you throughout your career. We'll help you succeed Leading organisations trust us because of the quality of our advice. That quality grows from a thorough understanding of their business, and that understanding comes from working closely with them and building long-lasting relationships. You'll be someone who is both comfortable working proactively and managing your own tasks, as well as confident collaborating with others and communicating regularly with senior managers, directors, and BDO's partners to help businesses effectively. You'll be encouraged to identify and draw attention to opportunities for enhancing our delivery and providing additional services to organisations we work with. We have an exciting opportunity for someone with an Information Technology or Computer Science background to work within BDOs Innovation & Technology Group based in London. BDO is an accountancy and business advisory firm, providing the advice and solutions businesses need to navigate today's changing world. The firm's specialist Innovation & Technology Group, based in the London, at the Baker Street office, comprises engineers, software programmers and scientists as well as specialist finance professionals such as auditors and tax accountants all of whom are experienced in claiming R&D tax relief. The Innovation and Technology team provide the following services: UK R&D Tax Relief R&D Allowances (RDAs) Grants Patent Box International R&D Relief The successful candidate will get the opportunity to work as part of the wider Corporate Mergers & Acquisitions (CMA) tax team, in a diverse team of highly successful tax and industry specialists. The CMA team provides bespoke taxation services to its clients and deals with all queries from basic compliance through to high-level advisory work. It prepares tax returns and computations, carries out tax planning/consultancy work, and deals with HMRC, clients and third parties. The role and key responsibilities This is a client facing role where the consultant will be working with customers from a wide range of industry sectors undertaking development activities within their field. A key aspect for this role will be the ability to translate complex ideas into non-technical concepts and communicate these to a broad client base. You'll also be: Undertaking the technical assessment of claims and reviewing technical summaries to ensure a compelling description(s) has been drafted before submission to the HMRC Identifying qualifying R&D projects and expenditure through participation in technical discussions with clients Ensuring R&D claims meet the requirements of the relevant tax legislation and guidelines (the new joiner will be trained in-house on tax matters through a thorough a comprehensive internal induction and training programme)Undertaking costing and tax technical reviews or liaising effectively with technical tax staff on the preparation of tax documents comprising these R&D claims for submission to HMRC Supporting R&D Tax Relief claims in the event of HMRC R&D enquiries Continuously developing your own knowledge and skills to keep technical knowledge up to date You will be required to work closely with the senior staff of our clients across the relevant sectors and will be responsible for analysing all aspects of their R&D projects. You will play an active role in developing technical reports of clients' projects and taking part in extensive client communication. As well as working directly with existing clients, you will also be offered the chance to support business development opportunities and cross-sector claims. We're looking for someone with: A recognised university degree (MEng, MSc or PhD) in a field of Information Technology or Computer Software, with a minimum of 3-4 years working as an R&D tax practitioner. Experience working with software clients or software related R&D claims as an R&D tax practitioner, with strong sector knowledge. Experience in dealing with technological challenges faced by industry professionals, such as software architectural design, the enhancement or improvement of software development processes, development of new tools/APIs and improvement to existing tools/APIs. Strong understanding of all costing and tax technical aspects of R&D claims, as well as practical experience in applying them over both SME and RDEC claims. This includes being able to identify and effectively deal with all risk elements that may arise. Excellent communication (both spoken and written), curiosity, awareness and an interest in the fields of science, technology and innovation. Ability to swiftly adapt to and learn about different industry sectors such as automotive, aerospace, civil, defence, food & drink, life sciences, electronics etc. Interact readily with other technical and finance professionals, have outstanding interpersonal skills and excel in eloquence and concise summary of information. Strong attention to detail and first-time accuracy is essential, as well as an interest in project and company finances, strong numerical ability and the application of tax treatment. Proactive approach to new work opportunities, whilst being a team player and having the ability to work on your own initiative. Ability to project a professional, credible image, trustworthy and able to maintain strict confidentiality. Ability to travel to clients' premises for meetings and on-site reviews as well as other offices as needed. You'll be able to be yourself; we'll recognise and value you for who you are and celebrate and reward your contributions to the business. We're committed to agile working, and we offer every colleague the opportunity to work in ways that suit you, your teams, and the task at hand. At BDO, we'll help you achieve your personal goals and career ambitions, and we have programmes, resources, and frameworks that provide clarity and structure around career development. We're in it together Mutual support and respect is one of BDO's core values and we're proud of our distinctive, people-centred culture. From informal success conversations to formal mentoring and coaching, we'll support you at every stage in your career, whatever your personal and professional needs. Our agile working framework helps us stay connected, bringing teams together where and when it counts so they can share ideas and help one another. At BDO, you'll always have access to the people and resources you need to do your best work. We know that collaboration is the key to creating value for the companies we work with and satisfying experiences for our colleagues, so we've invested in state-of-the-art collaboration spaces in our offices. BDO's people represent a wealth of knowledge and expertise, and we'll encourage you to build your network, work alongside others, and share your skills and experiences. With a range of multidisciplinary events and dedicated resources, you'll never stop learning at BDO. We're looking forward to the future At BDO, we help entrepreneurial businesses to succeed, fuelling the UK economy. Our success is powered by our people, which is why we're always finding new ways to invest in you. Across the UK thousands of unique minds continue to come together to help companies we work with to achieve their ambitions We've got a clear purpose, and we're confident in our future, because we're adapting and evolving to build on our strengths, ensuring we continue to find the right combination of global reach, integrity and expertise. We shape the future together with openness and clarity, because we believe in empowering people to think creatively about how we can do things better.
20/05/2025
Full time
Ideas People Trust We're BDO. An accountancy and business advisory firm, providing the advice and solutions entrepreneurial organisations need to navigate today's changing world. We work with the companies that are Britain's economic engine - ambitious, entrepreneurially-spirited and high growth businesses that fuel the economy - and directly advise the owners and management teams that lead them. We'll broaden your horizons Working, achieving, and thriving together, our Tax team move with every challenge. Friendly, driven and diverse, they service our clients across the country and around the world. By providing expertise in many different specialist areas of tax, they collaborate across BDO to deliver wider business solutions. From meeting clients' evolving business needs to managing changes to legislation, there are always fresh challenges to face in the Tax team. If you're after a career that will keep you on your toes, we'll give you the autonomy to drive your career forward. Tax is a dynamic, ever-changing industry. As our clients' needs and the regulatory environment evolve, you'll encounter new problems to solve and new opportunities for growth. Whether it's advising clients on high-profile specialisms like Corporation Tax or leading the implementation of intelligent technology solutions, you'll enjoy variety as well as stretch in your role. BDO supports all kinds of different businesses in different sectors across the UK and around the world. You'll be providing Tax Advisory services to start-ups and scale-ups, to private businesses and FTSE listed multinationals. Each of our clients has different needs and in applying your expertise in different contexts, you'll develop your skills and gain valuable experience that will serve you throughout your career. We'll help you succeed Leading organisations trust us because of the quality of our advice. That quality grows from a thorough understanding of their business, and that understanding comes from working closely with them and building long-lasting relationships. You'll be someone who is both comfortable working proactively and managing your own tasks, as well as confident collaborating with others and communicating regularly with senior managers, directors, and BDO's partners to help businesses effectively. You'll be encouraged to identify and draw attention to opportunities for enhancing our delivery and providing additional services to organisations we work with. We have an exciting opportunity for someone with an Information Technology or Computer Science background to work within BDOs Innovation & Technology Group based in London. BDO is an accountancy and business advisory firm, providing the advice and solutions businesses need to navigate today's changing world. The firm's specialist Innovation & Technology Group, based in the London, at the Baker Street office, comprises engineers, software programmers and scientists as well as specialist finance professionals such as auditors and tax accountants all of whom are experienced in claiming R&D tax relief. The Innovation and Technology team provide the following services: UK R&D Tax Relief R&D Allowances (RDAs) Grants Patent Box International R&D Relief The successful candidate will get the opportunity to work as part of the wider Corporate Mergers & Acquisitions (CMA) tax team, in a diverse team of highly successful tax and industry specialists. The CMA team provides bespoke taxation services to its clients and deals with all queries from basic compliance through to high-level advisory work. It prepares tax returns and computations, carries out tax planning/consultancy work, and deals with HMRC, clients and third parties. The role and key responsibilities This is a client facing role where the consultant will be working with customers from a wide range of industry sectors undertaking development activities within their field. A key aspect for this role will be the ability to translate complex ideas into non-technical concepts and communicate these to a broad client base. You'll also be: Undertaking the technical assessment of claims and reviewing technical summaries to ensure a compelling description(s) has been drafted before submission to the HMRC Identifying qualifying R&D projects and expenditure through participation in technical discussions with clients Ensuring R&D claims meet the requirements of the relevant tax legislation and guidelines (the new joiner will be trained in-house on tax matters through a thorough a comprehensive internal induction and training programme)Undertaking costing and tax technical reviews or liaising effectively with technical tax staff on the preparation of tax documents comprising these R&D claims for submission to HMRC Supporting R&D Tax Relief claims in the event of HMRC R&D enquiries Continuously developing your own knowledge and skills to keep technical knowledge up to date You will be required to work closely with the senior staff of our clients across the relevant sectors and will be responsible for analysing all aspects of their R&D projects. You will play an active role in developing technical reports of clients' projects and taking part in extensive client communication. As well as working directly with existing clients, you will also be offered the chance to support business development opportunities and cross-sector claims. We're looking for someone with: A recognised university degree (MEng, MSc or PhD) in a field of Information Technology or Computer Software, with a minimum of 3-4 years working as an R&D tax practitioner. Experience working with software clients or software related R&D claims as an R&D tax practitioner, with strong sector knowledge. Experience in dealing with technological challenges faced by industry professionals, such as software architectural design, the enhancement or improvement of software development processes, development of new tools/APIs and improvement to existing tools/APIs. Strong understanding of all costing and tax technical aspects of R&D claims, as well as practical experience in applying them over both SME and RDEC claims. This includes being able to identify and effectively deal with all risk elements that may arise. Excellent communication (both spoken and written), curiosity, awareness and an interest in the fields of science, technology and innovation. Ability to swiftly adapt to and learn about different industry sectors such as automotive, aerospace, civil, defence, food & drink, life sciences, electronics etc. Interact readily with other technical and finance professionals, have outstanding interpersonal skills and excel in eloquence and concise summary of information. Strong attention to detail and first-time accuracy is essential, as well as an interest in project and company finances, strong numerical ability and the application of tax treatment. Proactive approach to new work opportunities, whilst being a team player and having the ability to work on your own initiative. Ability to project a professional, credible image, trustworthy and able to maintain strict confidentiality. Ability to travel to clients' premises for meetings and on-site reviews as well as other offices as needed. You'll be able to be yourself; we'll recognise and value you for who you are and celebrate and reward your contributions to the business. We're committed to agile working, and we offer every colleague the opportunity to work in ways that suit you, your teams, and the task at hand. At BDO, we'll help you achieve your personal goals and career ambitions, and we have programmes, resources, and frameworks that provide clarity and structure around career development. We're in it together Mutual support and respect is one of BDO's core values and we're proud of our distinctive, people-centred culture. From informal success conversations to formal mentoring and coaching, we'll support you at every stage in your career, whatever your personal and professional needs. Our agile working framework helps us stay connected, bringing teams together where and when it counts so they can share ideas and help one another. At BDO, you'll always have access to the people and resources you need to do your best work. We know that collaboration is the key to creating value for the companies we work with and satisfying experiences for our colleagues, so we've invested in state-of-the-art collaboration spaces in our offices. BDO's people represent a wealth of knowledge and expertise, and we'll encourage you to build your network, work alongside others, and share your skills and experiences. With a range of multidisciplinary events and dedicated resources, you'll never stop learning at BDO. We're looking forward to the future At BDO, we help entrepreneurial businesses to succeed, fuelling the UK economy. Our success is powered by our people, which is why we're always finding new ways to invest in you. Across the UK thousands of unique minds continue to come together to help companies we work with to achieve their ambitions We've got a clear purpose, and we're confident in our future, because we're adapting and evolving to build on our strengths, ensuring we continue to find the right combination of global reach, integrity and expertise. We shape the future together with openness and clarity, because we believe in empowering people to think creatively about how we can do things better.
Job Description: We are on the lookout for a dynamic Sr Manager, DX GenAI Platforms Operations to lead the operational excellence of the Mars GenAI platform within our digital experience ecosystem. This pivotal role will serve as the backbone of the Mars GenAI platform, ensuring its seamless performance, compliance, and scalability to effectively meet the diverse and evolving demands across various segments. The Senior Manager will play a crucial role in bridging the gap between cutting-edge AI innovations and enterprise-grade service delivery. By implementing robust LLMOps practices and ensuring strict governance alignment, this leader will champion operational excellence while adhering to Mars' Responsible AI principles. With this critical role in place, we anticipate enhanced integration of Generative AI deployments, consistent AI performance, and the unlocking of transformative AI-driven initiatives. This proactive approach will empower Mars to scale digital experiences with the trust and agility that our stakeholders expect, positioning us at the forefront of innovation in the digital landscape. Join us in shaping the future of digital experiences at Mars, where innovation meets responsibility. What are we looking for? Bachelor's or Master's degree in Computer Science, Engineering, Data Science, or a related technical field 8+ years of experience in enterprise technology roles, with 3-5 years focused on platform operations or service management Hands-on experience with managing GenAI/ML platforms and LLM-based services (e.g., OpenAI, Anthropic, Azure OpenAI, Hugging Face) Proven track record in implementing and scaling MLOps or LLMOps practices in a production environment Certifications in cloud platforms (e.g., Azure, AWS, GCP) and/or ITIL Service Management preferred Advanced coursework or certifications in AI/ML, MLOps, or LLMOps is a strong plus Ongoing learning and participation in GenAI or platform operations communities is encouraged Strong understanding of AI governance, data privacy, and Responsible AI frameworks Experience with AI/ML frameworks such as TensorFlow, PyTorch, LangChain, or similar technologies Demonstrated ability to lead cross-functional teams and operate within complex enterprise ecosystems Familiarity with monitoring, observability, and platform telemetry tools (e.g., Prometheus, Grafana, Azure Monitor) Exceptional communication and stakeholder engagement skills to partner with business, technical, and governance teams Experience managing platform SLAs, incident management, and continuous improvement cycles in high-availability environments Ability to balance strategic thinking with hands-on execution in a fast-paced, evolving landscape Professional proficiency in English What will be your key responsibilities? In this pivotal role, you will collaborate closely with senior leaders across our organization to drive service management excellence. You will oversee the comprehensive management and operations of our GenAI platforms, ensuring scalability, value creation, and alignment with business objectives. Your key responsibilities will include: Platform Operations & Reliability Lead the comprehensive operations of the Mars AI eXperiences (MAX) Platform, ensuring high availability, scalability, and optimal performance of GenAI services across global business units. Implement strategies to enhance platform reliability and resilience, proactively addressing potential challenges. LLMOps Implementation Develop and operationalize Large Language Model Operations (LLMOps) practices, encompassing model deployment, monitoring, versioning, rollback, and performance tuning at scale. Ensure efficient management of AI models to maximize their effectiveness and business impact. Service Management & Support Establish and manage robust service management processes, including incident management, service-level agreements (SLAs), change management, and continuous service improvement for GenAI platforms. Drive excellence in service delivery through proactive support and management strategies. Governance & Compliance Alignment Ensure platform adherence to Responsible AI, data privacy, security, and compliance policies by collaborating with Segment, Corporate, Enterprise Architecture (EA), and the GenAI Center of Excellence (COE) governance bodies. Implement frameworks to uphold ethical and secure AI practices. Platform Roadmap Execution Operationalize the GenAI platform roadmap by translating strategic priorities into scalable and secure service offerings, infrastructure improvements, and automation pipelines. Drive the execution of initiatives that align with organizational goals and enhance platform capabilities. Cross-Segment Enablement Partner with DX GenAI platform and product teams, developers, and business stakeholders to enable AI-driven solutions through reusable services, templates, SDKs, and APIs that accelerate innovation. Foster collaboration to drive cross-segment AI adoption and innovation. Monitoring, Observability & Reporting Track key performance indicators (KPIs) for platform and product utilization, model effectiveness, and business impact. Implement proactive monitoring, observability, and telemetry frameworks to ensure platform health, usage tracking, cost transparency, and early issue detection. Operational Readiness & Change Adoption Drive operational readiness for new features and AI models through runbooks, support enablement, risk assessments, and change communication across stakeholders. Ensure smooth transitions and adoption of new technologies within the organization. Incident & Problem Management Leadership Lead root cause analysis, post-mortems, and continuous improvement efforts for platform incidents or performance degradation to strengthen resilience. Implement strategies to prevent recurrence and enhance platform stability. AI Fluency & Evangelism Promote AI fluency within the broader organization by sharing best practices, operational playbooks, and success stories from GenAI platform adoption. Advocate for AI-driven transformations and educate stakeholders on the benefits and applications of AI technologies. Stakeholder Engagement Serve as the primary liaison between business segments, DX Leadership, GenAI COE, technology, and GDO teams to drive alignment on GenAI initiatives. Educate and influence senior executives, advocating for AI-driven transformations while addressing concerns around risks, ethics, and compliance. Collaboration with Other Technology Teams Work closely with Enterprise Architecture, Data, Cloud, Security, and Responsible AI teams to integrate the GenAI platform within the broader technology ecosystem. Align with platform engineering teams to ensure scalable infrastructure that supports AI workloads efficiently. Partner with external AI providers and research institutions to stay ahead of advancements and incorporate cutting-edge capabilities into the platform. Responsible AI & Compliance Champion ethical AI practices, ensuring all deployed GenAI models adhere to Mars' Responsible AI framework and regulatory standards. Implement bias detection, explainability, and risk mitigation mechanisms to ensure fair, accountable, and transparent AI applications. Stay abreast of global AI regulations and compliance requirements, ensuring platform readiness for evolving legal landscapes. Budget & Financial Oversight Manage the DX Engineering team's financial planning and budget allocation for GenAI initiatives, including planned platform costs and vendor partnership costs. Ensure cost-effective delivery by optimizing resources, tracking expenditures, and identifying opportunities for efficiency gains while aligning with business objectives and financial constraints. What can you expect from Mars? Work with diverse and talented Associates, all guided by the Five Principles. Join a purpose driven company, where we're striving to build the world we want tomorrow, today. Best-in-class learning and development support from day one, including access to our in-house Mars University. An industry competitive salary and benefits package, including company bonus. Mars is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. The company is pleased to provide such assistance, and no applicant will be penalized as a result of such a request.
18/05/2025
Full time
Job Description: We are on the lookout for a dynamic Sr Manager, DX GenAI Platforms Operations to lead the operational excellence of the Mars GenAI platform within our digital experience ecosystem. This pivotal role will serve as the backbone of the Mars GenAI platform, ensuring its seamless performance, compliance, and scalability to effectively meet the diverse and evolving demands across various segments. The Senior Manager will play a crucial role in bridging the gap between cutting-edge AI innovations and enterprise-grade service delivery. By implementing robust LLMOps practices and ensuring strict governance alignment, this leader will champion operational excellence while adhering to Mars' Responsible AI principles. With this critical role in place, we anticipate enhanced integration of Generative AI deployments, consistent AI performance, and the unlocking of transformative AI-driven initiatives. This proactive approach will empower Mars to scale digital experiences with the trust and agility that our stakeholders expect, positioning us at the forefront of innovation in the digital landscape. Join us in shaping the future of digital experiences at Mars, where innovation meets responsibility. What are we looking for? Bachelor's or Master's degree in Computer Science, Engineering, Data Science, or a related technical field 8+ years of experience in enterprise technology roles, with 3-5 years focused on platform operations or service management Hands-on experience with managing GenAI/ML platforms and LLM-based services (e.g., OpenAI, Anthropic, Azure OpenAI, Hugging Face) Proven track record in implementing and scaling MLOps or LLMOps practices in a production environment Certifications in cloud platforms (e.g., Azure, AWS, GCP) and/or ITIL Service Management preferred Advanced coursework or certifications in AI/ML, MLOps, or LLMOps is a strong plus Ongoing learning and participation in GenAI or platform operations communities is encouraged Strong understanding of AI governance, data privacy, and Responsible AI frameworks Experience with AI/ML frameworks such as TensorFlow, PyTorch, LangChain, or similar technologies Demonstrated ability to lead cross-functional teams and operate within complex enterprise ecosystems Familiarity with monitoring, observability, and platform telemetry tools (e.g., Prometheus, Grafana, Azure Monitor) Exceptional communication and stakeholder engagement skills to partner with business, technical, and governance teams Experience managing platform SLAs, incident management, and continuous improvement cycles in high-availability environments Ability to balance strategic thinking with hands-on execution in a fast-paced, evolving landscape Professional proficiency in English What will be your key responsibilities? In this pivotal role, you will collaborate closely with senior leaders across our organization to drive service management excellence. You will oversee the comprehensive management and operations of our GenAI platforms, ensuring scalability, value creation, and alignment with business objectives. Your key responsibilities will include: Platform Operations & Reliability Lead the comprehensive operations of the Mars AI eXperiences (MAX) Platform, ensuring high availability, scalability, and optimal performance of GenAI services across global business units. Implement strategies to enhance platform reliability and resilience, proactively addressing potential challenges. LLMOps Implementation Develop and operationalize Large Language Model Operations (LLMOps) practices, encompassing model deployment, monitoring, versioning, rollback, and performance tuning at scale. Ensure efficient management of AI models to maximize their effectiveness and business impact. Service Management & Support Establish and manage robust service management processes, including incident management, service-level agreements (SLAs), change management, and continuous service improvement for GenAI platforms. Drive excellence in service delivery through proactive support and management strategies. Governance & Compliance Alignment Ensure platform adherence to Responsible AI, data privacy, security, and compliance policies by collaborating with Segment, Corporate, Enterprise Architecture (EA), and the GenAI Center of Excellence (COE) governance bodies. Implement frameworks to uphold ethical and secure AI practices. Platform Roadmap Execution Operationalize the GenAI platform roadmap by translating strategic priorities into scalable and secure service offerings, infrastructure improvements, and automation pipelines. Drive the execution of initiatives that align with organizational goals and enhance platform capabilities. Cross-Segment Enablement Partner with DX GenAI platform and product teams, developers, and business stakeholders to enable AI-driven solutions through reusable services, templates, SDKs, and APIs that accelerate innovation. Foster collaboration to drive cross-segment AI adoption and innovation. Monitoring, Observability & Reporting Track key performance indicators (KPIs) for platform and product utilization, model effectiveness, and business impact. Implement proactive monitoring, observability, and telemetry frameworks to ensure platform health, usage tracking, cost transparency, and early issue detection. Operational Readiness & Change Adoption Drive operational readiness for new features and AI models through runbooks, support enablement, risk assessments, and change communication across stakeholders. Ensure smooth transitions and adoption of new technologies within the organization. Incident & Problem Management Leadership Lead root cause analysis, post-mortems, and continuous improvement efforts for platform incidents or performance degradation to strengthen resilience. Implement strategies to prevent recurrence and enhance platform stability. AI Fluency & Evangelism Promote AI fluency within the broader organization by sharing best practices, operational playbooks, and success stories from GenAI platform adoption. Advocate for AI-driven transformations and educate stakeholders on the benefits and applications of AI technologies. Stakeholder Engagement Serve as the primary liaison between business segments, DX Leadership, GenAI COE, technology, and GDO teams to drive alignment on GenAI initiatives. Educate and influence senior executives, advocating for AI-driven transformations while addressing concerns around risks, ethics, and compliance. Collaboration with Other Technology Teams Work closely with Enterprise Architecture, Data, Cloud, Security, and Responsible AI teams to integrate the GenAI platform within the broader technology ecosystem. Align with platform engineering teams to ensure scalable infrastructure that supports AI workloads efficiently. Partner with external AI providers and research institutions to stay ahead of advancements and incorporate cutting-edge capabilities into the platform. Responsible AI & Compliance Champion ethical AI practices, ensuring all deployed GenAI models adhere to Mars' Responsible AI framework and regulatory standards. Implement bias detection, explainability, and risk mitigation mechanisms to ensure fair, accountable, and transparent AI applications. Stay abreast of global AI regulations and compliance requirements, ensuring platform readiness for evolving legal landscapes. Budget & Financial Oversight Manage the DX Engineering team's financial planning and budget allocation for GenAI initiatives, including planned platform costs and vendor partnership costs. Ensure cost-effective delivery by optimizing resources, tracking expenditures, and identifying opportunities for efficiency gains while aligning with business objectives and financial constraints. What can you expect from Mars? Work with diverse and talented Associates, all guided by the Five Principles. Join a purpose driven company, where we're striving to build the world we want tomorrow, today. Best-in-class learning and development support from day one, including access to our in-house Mars University. An industry competitive salary and benefits package, including company bonus. Mars is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. The company is pleased to provide such assistance, and no applicant will be penalized as a result of such a request.
Ready to revolutionize healthcare, making it faster and more accessible than ever before? How we started: Back in 2013, our founder Dwayne D'Souza saw an opportunity to give people faster and more convenient access to medications using technology. We've grown rapidly since our inception, without any external funding whatsoever - achieving profitability through innovation and a highly disciplined approach to growth. Where we are now: We've earned the trust of millions of people worldwide through our top-selling products and well-known brands: MedExpress, Dermatica, ZipHealth, RocketRX, and Levity. A lot of our success is down to having our own pharmacies, manufacturers and products - spearheaded by leading in-house medical teams, researchers and pharmacists. Between 2023 and 2024 our global revenue tripled; £60m to £180m (300% year-on-year growth). We're looking to do the same in 2025; move into new territories, and further accelerate our growth journey. There's never been a more exciting time to join HeliosX. Where we're going: Over the next five years, you'll support our goal to become a world-leading healthcare partner, deepening our customer relationships, expanding into new countries, and diversifying our product portfolio to treat more conditions. You'll be part of helping more people access prescription treatments and, most importantly, making personalised care better, quicker and easier for everyone. Come be a part of making our dream of easier and faster healthcare a reality! The Opportunity As the Senior Mobile Product Designer, you will have the opportunity to shape the future of mobile experiences across our apps. You'll lead the design of native apps from early stages, applying your skills across UX research, design, visual storytelling, and UX writing to craft intuitive and engaging solutions. Working closely with Product, Engineering, UX Research, Marketing, Clinical, and Operations teams, you'll help define the mobile product roadmap and ensure every design decision balances user needs with business goals. If you're passionate about creating seamless, user-centered mobile experiences, this role gives you the platform to bring your ideas to life and drive meaningful change at scale. What you'll do Work with product and engineering managers to shape the future of our native apps. Plan and execute discovery work. Ensuring that our users remain at the heart of every decision we make. Plan and conduct user research, either in collaboration with our UX Research team, or on your own. Understand people's needs and behaviours, then synthesise insights to inform design solutions. Bring your creative ideas to life. To not only address user needs but also align with our business objectives. Craft compelling and accessible written content. Usability is paramount, but it should also align with our brand guidelines. Create high-fidelity designs based on our design system. Bring them to life with clickable prototypes. Help to evolve our design system across our brands. Ensuring a consistent experience for our diverse user base. Collaborate with our talented developers. Foster a supportive and inclusive environment throughout the implementation process. What you'll bring to HeliosX You have 5+ years experience as a product designer. You have several years experience designing for native mobile apps. You are comfortable in UX research, UX design, visual design, and UX writing. You've worked on B2C digital products, ideally with large or international user bases. Your portfolio demonstrates sound capability in discovery, UX design, and UI design. You enjoy working in fast-paced startups. You're comfortable proactively stepping up to take the lead on things when you spot something that needs to be done. You work collaboratively with Product, Engineering and UX Research colleagues to drive forward initiatives across multiple concurrent projects. You're comfortable using design systems created in Figma. Life at HeliosX At HeliosX, we want to improve healthcare for everyone, and to do this we need a team of brilliant people who share that ambition. We are currently a diverse team of engineers, scientists, clinical researchers, physicians, pharmacists, marketeers, and customer care specialists committed to our mission - but we need more talented folks to join us, if we want to achieve our global ambitions! Aside from working with our all-star team, here are the other benefits of coming on board: Generous equity allocations with significant upside potential 25 Days Holiday (+ all the usual Bank Holidays) Private health insurance, along with extra dental and eye care cover Enhanced parental leave Cycle-to-work Scheme Electric Car Scheme Free Dermatica and MedExpress products every month, as well as family discounts Home office allowance Access to a Headspace subscription, discounted gym memberships, and a learning and development budget Apply for this job First Name Last Name Email Phone Resume/CV We'd love to see some examples of your work. Please provide us a with a link to your portfolio/website. What are your salary expectations? What is your current notice period? Are you currently living in the UK? Select What is your location? Select Do you currently have the legal right to work in the UK? Select Will you require visa sponsorship now or in the future to work in the UK? Select If you are on a visa, please specify the type of visa you currently hold (e.g., Skilled Worker, Graduate, Dependant, etc.) and any applicable expiry date:
17/05/2025
Full time
Ready to revolutionize healthcare, making it faster and more accessible than ever before? How we started: Back in 2013, our founder Dwayne D'Souza saw an opportunity to give people faster and more convenient access to medications using technology. We've grown rapidly since our inception, without any external funding whatsoever - achieving profitability through innovation and a highly disciplined approach to growth. Where we are now: We've earned the trust of millions of people worldwide through our top-selling products and well-known brands: MedExpress, Dermatica, ZipHealth, RocketRX, and Levity. A lot of our success is down to having our own pharmacies, manufacturers and products - spearheaded by leading in-house medical teams, researchers and pharmacists. Between 2023 and 2024 our global revenue tripled; £60m to £180m (300% year-on-year growth). We're looking to do the same in 2025; move into new territories, and further accelerate our growth journey. There's never been a more exciting time to join HeliosX. Where we're going: Over the next five years, you'll support our goal to become a world-leading healthcare partner, deepening our customer relationships, expanding into new countries, and diversifying our product portfolio to treat more conditions. You'll be part of helping more people access prescription treatments and, most importantly, making personalised care better, quicker and easier for everyone. Come be a part of making our dream of easier and faster healthcare a reality! The Opportunity As the Senior Mobile Product Designer, you will have the opportunity to shape the future of mobile experiences across our apps. You'll lead the design of native apps from early stages, applying your skills across UX research, design, visual storytelling, and UX writing to craft intuitive and engaging solutions. Working closely with Product, Engineering, UX Research, Marketing, Clinical, and Operations teams, you'll help define the mobile product roadmap and ensure every design decision balances user needs with business goals. If you're passionate about creating seamless, user-centered mobile experiences, this role gives you the platform to bring your ideas to life and drive meaningful change at scale. What you'll do Work with product and engineering managers to shape the future of our native apps. Plan and execute discovery work. Ensuring that our users remain at the heart of every decision we make. Plan and conduct user research, either in collaboration with our UX Research team, or on your own. Understand people's needs and behaviours, then synthesise insights to inform design solutions. Bring your creative ideas to life. To not only address user needs but also align with our business objectives. Craft compelling and accessible written content. Usability is paramount, but it should also align with our brand guidelines. Create high-fidelity designs based on our design system. Bring them to life with clickable prototypes. Help to evolve our design system across our brands. Ensuring a consistent experience for our diverse user base. Collaborate with our talented developers. Foster a supportive and inclusive environment throughout the implementation process. What you'll bring to HeliosX You have 5+ years experience as a product designer. You have several years experience designing for native mobile apps. You are comfortable in UX research, UX design, visual design, and UX writing. You've worked on B2C digital products, ideally with large or international user bases. Your portfolio demonstrates sound capability in discovery, UX design, and UI design. You enjoy working in fast-paced startups. You're comfortable proactively stepping up to take the lead on things when you spot something that needs to be done. You work collaboratively with Product, Engineering and UX Research colleagues to drive forward initiatives across multiple concurrent projects. You're comfortable using design systems created in Figma. Life at HeliosX At HeliosX, we want to improve healthcare for everyone, and to do this we need a team of brilliant people who share that ambition. We are currently a diverse team of engineers, scientists, clinical researchers, physicians, pharmacists, marketeers, and customer care specialists committed to our mission - but we need more talented folks to join us, if we want to achieve our global ambitions! Aside from working with our all-star team, here are the other benefits of coming on board: Generous equity allocations with significant upside potential 25 Days Holiday (+ all the usual Bank Holidays) Private health insurance, along with extra dental and eye care cover Enhanced parental leave Cycle-to-work Scheme Electric Car Scheme Free Dermatica and MedExpress products every month, as well as family discounts Home office allowance Access to a Headspace subscription, discounted gym memberships, and a learning and development budget Apply for this job First Name Last Name Email Phone Resume/CV We'd love to see some examples of your work. Please provide us a with a link to your portfolio/website. What are your salary expectations? What is your current notice period? Are you currently living in the UK? Select What is your location? Select Do you currently have the legal right to work in the UK? Select Will you require visa sponsorship now or in the future to work in the UK? Select If you are on a visa, please specify the type of visa you currently hold (e.g., Skilled Worker, Graduate, Dependant, etc.) and any applicable expiry date:
JobDescription: Weare on the lookout for a dynamic Sr Manager, DX GenAIPlatforms Operations to lead the operational excellenceof the Mars GenAI platform within our digital experience ecosystem.This pivotal role will serve as the backbone of the Mars GenAIplatform, ensuring its seamless performance, compliance, andscalability to effectively meet the diverse and evolving demandsacross various segments. The Senior Manager willplay a crucial role in bridging the gap between cutting-edge AIinnovations and enterprise-grade service delivery. By implementingrobust LLMOps practices and ensuring strict governance alignment,this leader will champion operational excellence while adhering toMars' Responsible AIprinciples. With this criticalrole in place, we anticipate enhanced integration of Generative AIdeployments, consistent AI performance, and the unlocking oftransformative AI-driven initiatives. This proactive approach willempower Mars to scale digital experiences with the trust andagility that our stakeholders expect, positioning us at theforefront of innovation in the digital landscape. Join us inshaping the future of digital experiences at Mars, where innovationmeetsresponsibility. Whatare we lookingfor? Bachelor's or Master'sdegree in Computer Science, Engineering, Data Science, or a relatedtechnical field 8+ years of experience inenterprise technology roles, with 3-5 years focused on platformoperations or service management Hands-onexperience with managing GenAI/ML platforms and LLM-based services(e.g., OpenAI, Anthropic, Azure OpenAI, HuggingFace) Proven track record in implementing andscaling MLOps or LLMOps practices in a productionenvironment Certifications in cloud platforms(e.g., Azure, AWS, GCP) and/or ITIL Service Managementpreferred Advanced coursework or certificationsin AI/ML, MLOps, or LLMOps is a strongplus Ongoing learning and participation inGenAI or platform operations communities isencouraged Strong understanding of AIgovernance, data privacy, and Responsible AIframeworks Experience with AI/ML frameworkssuch as TensorFlow, PyTorch, LangChain, or similartechnologies Demonstrated ability to leadcross-functional teams and operate within complex enterpriseecosystems Familiarity with monitoring,observability, and platform telemetry tools (e.g., Prometheus,Grafana, Azure Monitor) Exceptionalcommunication and stakeholder engagement skills to partner withbusiness, technical, and governanceteams Experience managing platform SLAs,incident management, and continuous improvement cycles inhigh-availability environments Ability tobalance strategic thinking with hands-on execution in a fast-paced,evolving landscape Professional proficiency inEnglish Whatwill be your key responsibilities? Inthis pivotal role, you will collaborate closely with senior leadersacross our organization to drive service management excellence. Youwill oversee the comprehensive management and operations of ourGenAI platforms, ensuring scalability, value creation, andalignment with business objectives. Your key responsibilities willinclude: Platform Operations& Reliability Lead thecomprehensive operations of the Mars AI eXperiences (MAX) Platform,ensuring high availability, scalability, and optimal performance ofGenAI services across global businessunits. Implement strategies to enhance platformreliability and resilience, proactively addressing potentialchallenges. LLMOpsImplementation Develop andoperationalize Large Language Model Operations (LLMOps) practices,encompassing model deployment, monitoring, versioning, rollback,and performance tuning at scale. Ensureefficient management of AI models to maximize their effectivenessand businessimpact. ServiceManagement & Support Establish andmanage robust service management processes, including incidentmanagement, service-level agreements (SLAs), change management, andcontinuous service improvement for GenAIplatforms. Drive excellence in service deliverythrough proactive support and managementstrategies. Governance& Compliance Alignment Ensureplatform adherence to Responsible AI, data privacy, security, andcompliance policies by collaborating with Segment, Corporate,Enterprise Architecture (EA), and the GenAI Center of Excellence(COE) governance bodies. Implement frameworksto uphold ethical and secure AIpractices. PlatformRoadmap Execution Operationalize theGenAI platform roadmap by translating strategic priorities intoscalable and secure service offerings, infrastructure improvements,and automation pipelines. Drive the executionof initiatives that align with organizational goals and enhanceplatformcapabilities. Cross-SegmentEnablement Partner with DX GenAIplatform and product teams, developers, and business stakeholdersto enable AI-driven solutions through reusable services, templates,SDKs, and APIs that accelerateinnovation. Foster collaboration to drivecross-segment AI adoption andinnovation. Monitoring,Observability & Reporting Trackkey performance indicators (KPIs) for platform and productutilization, model effectiveness, and businessimpact. Implement proactive monitoring,observability, and telemetry frameworks to ensure platform health,usage tracking, cost transparency, and early issuedetection. OperationalReadiness & Change Adoption Driveoperational readiness for new features and AI models throughrunbooks, support enablement, risk assessments, and changecommunication across stakeholders. Ensuresmooth transitions and adoption of new technologies within theorganization. Incident& Problem ManagementLeadership Lead root cause analysis,post-mortems, and continuous improvement efforts for platformincidents or performance degradation to strengthenresilience. Implement strategies to preventrecurrence and enhance platformstability. AIFluency & Evangelism Promote AIfluency within the broader organization by sharing best practices,operational playbooks, and success stories from GenAI platformadoption. Advocate for AI-driventransformations and educate stakeholders on the benefits andapplications of AItechnologies. StakeholderEngagement Serve as the primaryliaison between business segments, DX Leadership, GenAI COE,technology, and GDO teams to drive alignment on GenAIinitiatives. Educate and influence seniorexecutives, advocating for AI-driven transformations whileaddressing concerns around risks, ethics, andcompliance. Collaborationwith Other Technology Teams Workclosely with Enterprise Architecture, Data, Cloud, Security, andResponsible AI teams to integrate the GenAI platform within thebroader technology ecosystem. Align withplatform engineering teams to ensure scalable infrastructure thatsupports AI workloads efficiently. Partner withexternal AI providers and research institutions to stay ahead ofadvancements and incorporate cutting-edge capabilities into theplatform. ResponsibleAI & Compliance Champion ethicalAI practices, ensuring all deployed GenAI models adhere to Mars'Responsible AI framework and regulatorystandards. Implement bias detection,explainability, and risk mitigation mechanisms to ensure fair,accountable, and transparent AIapplications. Stay abreast of global AIregulations and compliance requirements, ensuring platformreadiness for evolving legallandscapes. Budget& Financial Oversight Manage theDX Engineering team's financial planning and budget allocation forGenAI initiatives, including planned platform costs and vendorpartnership costs. Ensure cost-effectivedelivery by optimizing resources, tracking expenditures, andidentifying opportunities for efficiency gains while aligning withbusiness objectives and financialconstraints. Whatcan you expect fromMars? Work with diverse andtalented Associates, all guided by the FivePrinciples. Join a purpose driven company,where we're striving to build the world we want tomorrow,today. Best-in-class learning and developmentsupport from day one, including access to our in-house MarsUniversity. An industry competitive salary andbenefits package, including companybonus. Marsis an equal opportunity employer and all qualified applicants willreceive consideration for employment without regard to race, color,religion, sex, sexual orientation, gender identity, nationalorigin, disability status, protected veteran status, or any othercharacteristic protected by law. If you need assistance or anaccommodation during the application process because of adisability, it is available upon request. The company is pleased toprovide such assistance, and no applicant will be penalized as aresult of such a request.
17/05/2025
Full time
JobDescription: Weare on the lookout for a dynamic Sr Manager, DX GenAIPlatforms Operations to lead the operational excellenceof the Mars GenAI platform within our digital experience ecosystem.This pivotal role will serve as the backbone of the Mars GenAIplatform, ensuring its seamless performance, compliance, andscalability to effectively meet the diverse and evolving demandsacross various segments. The Senior Manager willplay a crucial role in bridging the gap between cutting-edge AIinnovations and enterprise-grade service delivery. By implementingrobust LLMOps practices and ensuring strict governance alignment,this leader will champion operational excellence while adhering toMars' Responsible AIprinciples. With this criticalrole in place, we anticipate enhanced integration of Generative AIdeployments, consistent AI performance, and the unlocking oftransformative AI-driven initiatives. This proactive approach willempower Mars to scale digital experiences with the trust andagility that our stakeholders expect, positioning us at theforefront of innovation in the digital landscape. Join us inshaping the future of digital experiences at Mars, where innovationmeetsresponsibility. Whatare we lookingfor? Bachelor's or Master'sdegree in Computer Science, Engineering, Data Science, or a relatedtechnical field 8+ years of experience inenterprise technology roles, with 3-5 years focused on platformoperations or service management Hands-onexperience with managing GenAI/ML platforms and LLM-based services(e.g., OpenAI, Anthropic, Azure OpenAI, HuggingFace) Proven track record in implementing andscaling MLOps or LLMOps practices in a productionenvironment Certifications in cloud platforms(e.g., Azure, AWS, GCP) and/or ITIL Service Managementpreferred Advanced coursework or certificationsin AI/ML, MLOps, or LLMOps is a strongplus Ongoing learning and participation inGenAI or platform operations communities isencouraged Strong understanding of AIgovernance, data privacy, and Responsible AIframeworks Experience with AI/ML frameworkssuch as TensorFlow, PyTorch, LangChain, or similartechnologies Demonstrated ability to leadcross-functional teams and operate within complex enterpriseecosystems Familiarity with monitoring,observability, and platform telemetry tools (e.g., Prometheus,Grafana, Azure Monitor) Exceptionalcommunication and stakeholder engagement skills to partner withbusiness, technical, and governanceteams Experience managing platform SLAs,incident management, and continuous improvement cycles inhigh-availability environments Ability tobalance strategic thinking with hands-on execution in a fast-paced,evolving landscape Professional proficiency inEnglish Whatwill be your key responsibilities? Inthis pivotal role, you will collaborate closely with senior leadersacross our organization to drive service management excellence. Youwill oversee the comprehensive management and operations of ourGenAI platforms, ensuring scalability, value creation, andalignment with business objectives. Your key responsibilities willinclude: Platform Operations& Reliability Lead thecomprehensive operations of the Mars AI eXperiences (MAX) Platform,ensuring high availability, scalability, and optimal performance ofGenAI services across global businessunits. Implement strategies to enhance platformreliability and resilience, proactively addressing potentialchallenges. LLMOpsImplementation Develop andoperationalize Large Language Model Operations (LLMOps) practices,encompassing model deployment, monitoring, versioning, rollback,and performance tuning at scale. Ensureefficient management of AI models to maximize their effectivenessand businessimpact. ServiceManagement & Support Establish andmanage robust service management processes, including incidentmanagement, service-level agreements (SLAs), change management, andcontinuous service improvement for GenAIplatforms. Drive excellence in service deliverythrough proactive support and managementstrategies. Governance& Compliance Alignment Ensureplatform adherence to Responsible AI, data privacy, security, andcompliance policies by collaborating with Segment, Corporate,Enterprise Architecture (EA), and the GenAI Center of Excellence(COE) governance bodies. Implement frameworksto uphold ethical and secure AIpractices. PlatformRoadmap Execution Operationalize theGenAI platform roadmap by translating strategic priorities intoscalable and secure service offerings, infrastructure improvements,and automation pipelines. Drive the executionof initiatives that align with organizational goals and enhanceplatformcapabilities. Cross-SegmentEnablement Partner with DX GenAIplatform and product teams, developers, and business stakeholdersto enable AI-driven solutions through reusable services, templates,SDKs, and APIs that accelerateinnovation. Foster collaboration to drivecross-segment AI adoption andinnovation. Monitoring,Observability & Reporting Trackkey performance indicators (KPIs) for platform and productutilization, model effectiveness, and businessimpact. Implement proactive monitoring,observability, and telemetry frameworks to ensure platform health,usage tracking, cost transparency, and early issuedetection. OperationalReadiness & Change Adoption Driveoperational readiness for new features and AI models throughrunbooks, support enablement, risk assessments, and changecommunication across stakeholders. Ensuresmooth transitions and adoption of new technologies within theorganization. Incident& Problem ManagementLeadership Lead root cause analysis,post-mortems, and continuous improvement efforts for platformincidents or performance degradation to strengthenresilience. Implement strategies to preventrecurrence and enhance platformstability. AIFluency & Evangelism Promote AIfluency within the broader organization by sharing best practices,operational playbooks, and success stories from GenAI platformadoption. Advocate for AI-driventransformations and educate stakeholders on the benefits andapplications of AItechnologies. StakeholderEngagement Serve as the primaryliaison between business segments, DX Leadership, GenAI COE,technology, and GDO teams to drive alignment on GenAIinitiatives. Educate and influence seniorexecutives, advocating for AI-driven transformations whileaddressing concerns around risks, ethics, andcompliance. Collaborationwith Other Technology Teams Workclosely with Enterprise Architecture, Data, Cloud, Security, andResponsible AI teams to integrate the GenAI platform within thebroader technology ecosystem. Align withplatform engineering teams to ensure scalable infrastructure thatsupports AI workloads efficiently. Partner withexternal AI providers and research institutions to stay ahead ofadvancements and incorporate cutting-edge capabilities into theplatform. ResponsibleAI & Compliance Champion ethicalAI practices, ensuring all deployed GenAI models adhere to Mars'Responsible AI framework and regulatorystandards. Implement bias detection,explainability, and risk mitigation mechanisms to ensure fair,accountable, and transparent AIapplications. Stay abreast of global AIregulations and compliance requirements, ensuring platformreadiness for evolving legallandscapes. Budget& Financial Oversight Manage theDX Engineering team's financial planning and budget allocation forGenAI initiatives, including planned platform costs and vendorpartnership costs. Ensure cost-effectivedelivery by optimizing resources, tracking expenditures, andidentifying opportunities for efficiency gains while aligning withbusiness objectives and financialconstraints. Whatcan you expect fromMars? Work with diverse andtalented Associates, all guided by the FivePrinciples. Join a purpose driven company,where we're striving to build the world we want tomorrow,today. Best-in-class learning and developmentsupport from day one, including access to our in-house MarsUniversity. An industry competitive salary andbenefits package, including companybonus. Marsis an equal opportunity employer and all qualified applicants willreceive consideration for employment without regard to race, color,religion, sex, sexual orientation, gender identity, nationalorigin, disability status, protected veteran status, or any othercharacteristic protected by law. If you need assistance or anaccommodation during the application process because of adisability, it is available upon request. The company is pleased toprovide such assistance, and no applicant will be penalized as aresult of such a request.
Job Description: We are on the lookout for a dynamic Sr Manager, DX GenAI Platforms Operations to lead the operational excellence of the Mars GenAI platform within our digital experience ecosystem. This pivotal role will serve as the backbone of the Mars GenAI platform, ensuring its seamless performance, compliance, and scalability to effectively meet the diverse and evolving demands across various segments. The Senior Manager will play a crucial role in bridging the gap between cutting-edge AI innovations and enterprise-grade service delivery. By implementing robust LLMOps practices and ensuring strict governance alignment, this leader will champion operational excellence while adhering to Mars' Responsible AI principles. With this critical role in place, we anticipate enhanced integration of Generative AI deployments, consistent AI performance, and the unlocking of transformative AI-driven initiatives. This proactive approach will empower Mars to scale digital experiences with the trust and agility that our stakeholders expect, positioning us at the forefront of innovation in the digital landscape. Join us in shaping the future of digital experiences at Mars, where innovation meets responsibility. What are we looking for? Bachelor's or Master's degree in Computer Science, Engineering, Data Science, or a related technical field 8+ years of experience in enterprise technology roles, with 3-5 years focused on platform operations or service management Hands-on experience with managing GenAI/ML platforms and LLM-based services (e.g., OpenAI, Anthropic, Azure OpenAI, Hugging Face) Proven track record in implementing and scaling MLOps or LLMOps practices in a production environment Certifications in cloud platforms (e.g., Azure, AWS, GCP) and/or ITIL Service Management preferred Advanced coursework or certifications in AI/ML, MLOps, or LLMOps is a strong plus Ongoing learning and participation in GenAI or platform operations communities is encouraged Strong understanding of AI governance, data privacy, and Responsible AI frameworks Experience with AI/ML frameworks such as TensorFlow, PyTorch, LangChain, or similar technologies Demonstrated ability to lead cross-functional teams and operate within complex enterprise ecosystems Familiarity with monitoring, observability, and platform telemetry tools (e.g., Prometheus, Grafana, Azure Monitor) Exceptional communication and stakeholder engagement skills to partner with business, technical, and governance teams Experience managing platform SLAs, incident management, and continuous improvement cycles in high-availability environments Ability to balance strategic thinking with hands-on execution in a fast-paced, evolving landscape Professional proficiency in English What will be your key responsibilities? In this pivotal role, you will collaborate closely with senior leaders across our organization to drive service management excellence. You will oversee the comprehensive management and operations of our GenAI platforms, ensuring scalability, value creation, and alignment with business objectives. Your key responsibilities will include: Platform Operations & Reliability Lead the comprehensive operations of the Mars AI eXperiences (MAX) Platform, ensuring high availability, scalability, and optimal performance of GenAI services across global business units. Implement strategies to enhance platform reliability and resilience, proactively addressing potential challenges. LLMOps Implementation Develop and operationalize Large Language Model Operations (LLMOps) practices, encompassing model deployment, monitoring, versioning, rollback, and performance tuning at scale. Ensure efficient management of AI models to maximize their effectiveness and business impact. Service Management & Support Establish and manage robust service management processes, including incident management, service-level agreements (SLAs), change management, and continuous service improvement for GenAI platforms. Drive excellence in service delivery through proactive support and management strategies. Governance & Compliance Alignment Ensure platform adherence to Responsible AI, data privacy, security, and compliance policies by collaborating with Segment, Corporate, Enterprise Architecture (EA), and the GenAI Center of Excellence (COE) governance bodies. Implement frameworks to uphold ethical and secure AI practices. Platform Roadmap Execution Operationalize the GenAI platform roadmap by translating strategic priorities into scalable and secure service offerings, infrastructure improvements, and automation pipelines. Drive the execution of initiatives that align with organizational goals and enhance platform capabilities. Cross-Segment Enablement Partner with DX GenAI platform and product teams, developers, and business stakeholders to enable AI-driven solutions through reusable services, templates, SDKs, and APIs that accelerate innovation. Foster collaboration to drive cross-segment AI adoption and innovation. Monitoring, Observability & Reporting Track key performance indicators (KPIs) for platform and product utilization, model effectiveness, and business impact. Implement proactive monitoring, observability, and telemetry frameworks to ensure platform health, usage tracking, cost transparency, and early issue detection. Operational Readiness & Change Adoption Drive operational readiness for new features and AI models through runbooks, support enablement, risk assessments, and change communication across stakeholders. Ensure smooth transitions and adoption of new technologies within the organization. Incident & Problem Management Leadership Lead root cause analysis, post-mortems, and continuous improvement efforts for platform incidents or performance degradation to strengthen resilience. Implement strategies to prevent recurrence and enhance platform stability. AI Fluency & Evangelism Promote AI fluency within the broader organization by sharing best practices, operational playbooks, and success stories from GenAI platform adoption. Advocate for AI-driven transformations and educate stakeholders on the benefits and applications of AI technologies. Stakeholder Engagement Serve as the primary liaison between business segments, DX Leadership, GenAI COE, technology, and GDO teams to drive alignment on GenAI initiatives. Educate and influence senior executives, advocating for AI-driven transformations while addressing concerns around risks, ethics, and compliance. Collaboration with Other Technology Teams Work closely with Enterprise Architecture, Data, Cloud, Security, and Responsible AI teams to integrate the GenAI platform within the broader technology ecosystem. Align with platform engineering teams to ensure scalable infrastructure that supports AI workloads efficiently. Partner with external AI providers and research institutions to stay ahead of advancements and incorporate cutting-edge capabilities into the platform. Responsible AI & Compliance Champion ethical AI practices, ensuring all deployed GenAI models adhere to Mars' Responsible AI framework and regulatory standards. Implement bias detection, explainability, and risk mitigation mechanisms to ensure fair, accountable, and transparent AI applications. Stay abreast of global AI regulations and compliance requirements, ensuring platform readiness for evolving legal landscapes. Budget & Financial Oversight Manage the DX Engineering team's financial planning and budget allocation for GenAI initiatives, including planned platform costs and vendor partnership costs. Ensure cost-effective delivery by optimizing resources, tracking expenditures, and identifying opportunities for efficiency gains while aligning with business objectives and financial constraints. What can you expect from Mars? Work with diverse and talented Associates, all guided by the Five Principles. Join a purpose driven company, where we're striving to build the world we want tomorrow, today. Best-in-class learning and development support from day one, including access to our in-house Mars University. An industry competitive salary and benefits package, including company bonus. Mars is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. The company is pleased to provide such assistance, and no applicant will be penalized as a result of such a request.
17/05/2025
Full time
Job Description: We are on the lookout for a dynamic Sr Manager, DX GenAI Platforms Operations to lead the operational excellence of the Mars GenAI platform within our digital experience ecosystem. This pivotal role will serve as the backbone of the Mars GenAI platform, ensuring its seamless performance, compliance, and scalability to effectively meet the diverse and evolving demands across various segments. The Senior Manager will play a crucial role in bridging the gap between cutting-edge AI innovations and enterprise-grade service delivery. By implementing robust LLMOps practices and ensuring strict governance alignment, this leader will champion operational excellence while adhering to Mars' Responsible AI principles. With this critical role in place, we anticipate enhanced integration of Generative AI deployments, consistent AI performance, and the unlocking of transformative AI-driven initiatives. This proactive approach will empower Mars to scale digital experiences with the trust and agility that our stakeholders expect, positioning us at the forefront of innovation in the digital landscape. Join us in shaping the future of digital experiences at Mars, where innovation meets responsibility. What are we looking for? Bachelor's or Master's degree in Computer Science, Engineering, Data Science, or a related technical field 8+ years of experience in enterprise technology roles, with 3-5 years focused on platform operations or service management Hands-on experience with managing GenAI/ML platforms and LLM-based services (e.g., OpenAI, Anthropic, Azure OpenAI, Hugging Face) Proven track record in implementing and scaling MLOps or LLMOps practices in a production environment Certifications in cloud platforms (e.g., Azure, AWS, GCP) and/or ITIL Service Management preferred Advanced coursework or certifications in AI/ML, MLOps, or LLMOps is a strong plus Ongoing learning and participation in GenAI or platform operations communities is encouraged Strong understanding of AI governance, data privacy, and Responsible AI frameworks Experience with AI/ML frameworks such as TensorFlow, PyTorch, LangChain, or similar technologies Demonstrated ability to lead cross-functional teams and operate within complex enterprise ecosystems Familiarity with monitoring, observability, and platform telemetry tools (e.g., Prometheus, Grafana, Azure Monitor) Exceptional communication and stakeholder engagement skills to partner with business, technical, and governance teams Experience managing platform SLAs, incident management, and continuous improvement cycles in high-availability environments Ability to balance strategic thinking with hands-on execution in a fast-paced, evolving landscape Professional proficiency in English What will be your key responsibilities? In this pivotal role, you will collaborate closely with senior leaders across our organization to drive service management excellence. You will oversee the comprehensive management and operations of our GenAI platforms, ensuring scalability, value creation, and alignment with business objectives. Your key responsibilities will include: Platform Operations & Reliability Lead the comprehensive operations of the Mars AI eXperiences (MAX) Platform, ensuring high availability, scalability, and optimal performance of GenAI services across global business units. Implement strategies to enhance platform reliability and resilience, proactively addressing potential challenges. LLMOps Implementation Develop and operationalize Large Language Model Operations (LLMOps) practices, encompassing model deployment, monitoring, versioning, rollback, and performance tuning at scale. Ensure efficient management of AI models to maximize their effectiveness and business impact. Service Management & Support Establish and manage robust service management processes, including incident management, service-level agreements (SLAs), change management, and continuous service improvement for GenAI platforms. Drive excellence in service delivery through proactive support and management strategies. Governance & Compliance Alignment Ensure platform adherence to Responsible AI, data privacy, security, and compliance policies by collaborating with Segment, Corporate, Enterprise Architecture (EA), and the GenAI Center of Excellence (COE) governance bodies. Implement frameworks to uphold ethical and secure AI practices. Platform Roadmap Execution Operationalize the GenAI platform roadmap by translating strategic priorities into scalable and secure service offerings, infrastructure improvements, and automation pipelines. Drive the execution of initiatives that align with organizational goals and enhance platform capabilities. Cross-Segment Enablement Partner with DX GenAI platform and product teams, developers, and business stakeholders to enable AI-driven solutions through reusable services, templates, SDKs, and APIs that accelerate innovation. Foster collaboration to drive cross-segment AI adoption and innovation. Monitoring, Observability & Reporting Track key performance indicators (KPIs) for platform and product utilization, model effectiveness, and business impact. Implement proactive monitoring, observability, and telemetry frameworks to ensure platform health, usage tracking, cost transparency, and early issue detection. Operational Readiness & Change Adoption Drive operational readiness for new features and AI models through runbooks, support enablement, risk assessments, and change communication across stakeholders. Ensure smooth transitions and adoption of new technologies within the organization. Incident & Problem Management Leadership Lead root cause analysis, post-mortems, and continuous improvement efforts for platform incidents or performance degradation to strengthen resilience. Implement strategies to prevent recurrence and enhance platform stability. AI Fluency & Evangelism Promote AI fluency within the broader organization by sharing best practices, operational playbooks, and success stories from GenAI platform adoption. Advocate for AI-driven transformations and educate stakeholders on the benefits and applications of AI technologies. Stakeholder Engagement Serve as the primary liaison between business segments, DX Leadership, GenAI COE, technology, and GDO teams to drive alignment on GenAI initiatives. Educate and influence senior executives, advocating for AI-driven transformations while addressing concerns around risks, ethics, and compliance. Collaboration with Other Technology Teams Work closely with Enterprise Architecture, Data, Cloud, Security, and Responsible AI teams to integrate the GenAI platform within the broader technology ecosystem. Align with platform engineering teams to ensure scalable infrastructure that supports AI workloads efficiently. Partner with external AI providers and research institutions to stay ahead of advancements and incorporate cutting-edge capabilities into the platform. Responsible AI & Compliance Champion ethical AI practices, ensuring all deployed GenAI models adhere to Mars' Responsible AI framework and regulatory standards. Implement bias detection, explainability, and risk mitigation mechanisms to ensure fair, accountable, and transparent AI applications. Stay abreast of global AI regulations and compliance requirements, ensuring platform readiness for evolving legal landscapes. Budget & Financial Oversight Manage the DX Engineering team's financial planning and budget allocation for GenAI initiatives, including planned platform costs and vendor partnership costs. Ensure cost-effective delivery by optimizing resources, tracking expenditures, and identifying opportunities for efficiency gains while aligning with business objectives and financial constraints. What can you expect from Mars? Work with diverse and talented Associates, all guided by the Five Principles. Join a purpose driven company, where we're striving to build the world we want tomorrow, today. Best-in-class learning and development support from day one, including access to our in-house Mars University. An industry competitive salary and benefits package, including company bonus. Mars is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. The company is pleased to provide such assistance, and no applicant will be penalized as a result of such a request.
Job Description: We are on the lookout for a dynamic Sr Manager, DX GenAI Platforms Operations to lead the operational excellence of the Mars GenAI platform within our digital experience ecosystem. This pivotal role will serve as the backbone of the Mars GenAI platform, ensuring its seamless performance, compliance, and scalability to effectively meet the diverse and evolving demands across various segments. The Senior Manager will play a crucial role in bridging the gap between cutting-edge AI innovations and enterprise-grade service delivery. By implementing robust LLMOps practices and ensuring strict governance alignment, this leader will champion operational excellence while adhering to Mars' Responsible AI principles. With this critical role in place, we anticipate enhanced integration of Generative AI deployments, consistent AI performance, and the unlocking of transformative AI-driven initiatives. This proactive approach will empower Mars to scale digital experiences with the trust and agility that our stakeholders expect, positioning us at the forefront of innovation in the digital landscape. Join us in shaping the future of digital experiences at Mars, where innovation meets responsibility. What are we looking for? Bachelor's or Master's degree in Computer Science, Engineering, Data Science, or a related technical field 8+ years of experience in enterprise technology roles, with 3-5 years focused on platform operations or service management Hands-on experience with managing GenAI/ML platforms and LLM-based services (e.g., OpenAI, Anthropic, Azure OpenAI, Hugging Face) Proven track record in implementing and scaling MLOps or LLMOps practices in a production environment Certifications in cloud platforms (e.g., Azure, AWS, GCP) and/or ITIL Service Management preferred Advanced coursework or certifications in AI/ML, MLOps, or LLMOps is a strong plus Ongoing learning and participation in GenAI or platform operations communities is encouraged Strong understanding of AI governance, data privacy, and Responsible AI frameworks Experience with AI/ML frameworks such as TensorFlow, PyTorch, LangChain, or similar technologies Demonstrated ability to lead cross-functional teams and operate within complex enterprise ecosystems Familiarity with monitoring, observability, and platform telemetry tools (e.g., Prometheus, Grafana, Azure Monitor) Exceptional communication and stakeholder engagement skills to partner with business, technical, and governance teams Experience managing platform SLAs, incident management, and continuous improvement cycles in high-availability environments Ability to balance strategic thinking with hands-on execution in a fast-paced, evolving landscape Professional proficiency in English What will be your key responsibilities? In this pivotal role, you will collaborate closely with senior leaders across our organization to drive service management excellence. You will oversee the comprehensive management and operations of our GenAI platforms, ensuring scalability, value creation, and alignment with business objectives. Your key responsibilities will include: Platform Operations & Reliability Lead the comprehensive operations of the Mars AI eXperiences (MAX) Platform, ensuring high availability, scalability, and optimal performance of GenAI services across global business units. Implement strategies to enhance platform reliability and resilience, proactively addressing potential challenges. LLMOps Implementation Develop and operationalize Large Language Model Operations (LLMOps) practices, encompassing model deployment, monitoring, versioning, rollback, and performance tuning at scale. Ensure efficient management of AI models to maximize their effectiveness and business impact. Service Management & Support Establish and manage robust service management processes, including incident management, service-level agreements (SLAs), change management, and continuous service improvement for GenAI platforms. Drive excellence in service delivery through proactive support and management strategies. Governance & Compliance Alignment Ensure platform adherence to Responsible AI, data privacy, security, and compliance policies by collaborating with Segment, Corporate, Enterprise Architecture (EA), and the GenAI Center of Excellence (COE) governance bodies. Implement frameworks to uphold ethical and secure AI practices. Platform Roadmap Execution Operationalize the GenAI platform roadmap by translating strategic priorities into scalable and secure service offerings, infrastructure improvements, and automation pipelines. Drive the execution of initiatives that align with organizational goals and enhance platform capabilities. Cross-Segment Enablement Partner with DX GenAI platform and product teams, developers, and business stakeholders to enable AI-driven solutions through reusable services, templates, SDKs, and APIs that accelerate innovation. Foster collaboration to drive cross-segment AI adoption and innovation. Monitoring, Observability & Reporting Track key performance indicators (KPIs) for platform and product utilization, model effectiveness, and business impact. Implement proactive monitoring, observability, and telemetry frameworks to ensure platform health, usage tracking, cost transparency, and early issue detection. Operational Readiness & Change Adoption Drive operational readiness for new features and AI models through runbooks, support enablement, risk assessments, and change communication across stakeholders. Ensure smooth transitions and adoption of new technologies within the organization. Incident & Problem Management Leadership Lead root cause analysis, post-mortems, and continuous improvement efforts for platform incidents or performance degradation to strengthen resilience. Implement strategies to prevent recurrence and enhance platform stability. AI Fluency & Evangelism Promote AI fluency within the broader organization by sharing best practices, operational playbooks, and success stories from GenAI platform adoption. Advocate for AI-driven transformations and educate stakeholders on the benefits and applications of AI technologies. Stakeholder Engagement Serve as the primary liaison between business segments, DX Leadership, GenAI COE, technology, and GDO teams to drive alignment on GenAI initiatives. Educate and influence senior executives, advocating for AI-driven transformations while addressing concerns around risks, ethics, and compliance. Collaboration with Other Technology Teams Work closely with Enterprise Architecture, Data, Cloud, Security, and Responsible AI teams to integrate the GenAI platform within the broader technology ecosystem. Align with platform engineering teams to ensure scalable infrastructure that supports AI workloads efficiently. Partner with external AI providers and research institutions to stay ahead of advancements and incorporate cutting-edge capabilities into the platform. Responsible AI & Compliance Champion ethical AI practices, ensuring all deployed GenAI models adhere to Mars' Responsible AI framework and regulatory standards. Implement bias detection, explainability, and risk mitigation mechanisms to ensure fair, accountable, and transparent AI applications. Stay abreast of global AI regulations and compliance requirements, ensuring platform readiness for evolving legal landscapes. Budget & Financial Oversight Manage the DX Engineering team's financial planning and budget allocation for GenAI initiatives, including planned platform costs and vendor partnership costs. Ensure cost-effective delivery by optimizing resources, tracking expenditures, and identifying opportunities for efficiency gains while aligning with business objectives and financial constraints. What can you expect from Mars? Work with diverse and talented Associates, all guided by the Five Principles. Join a purpose driven company, where we're striving to build the world we want tomorrow, today. Best-in-class learning and development support from day one, including access to our in-house Mars University. An industry competitive salary and benefits package, including company bonus. Mars is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. The company is pleased to provide such assistance, and no applicant will be penalized as a result of such a request.
17/05/2025
Full time
Job Description: We are on the lookout for a dynamic Sr Manager, DX GenAI Platforms Operations to lead the operational excellence of the Mars GenAI platform within our digital experience ecosystem. This pivotal role will serve as the backbone of the Mars GenAI platform, ensuring its seamless performance, compliance, and scalability to effectively meet the diverse and evolving demands across various segments. The Senior Manager will play a crucial role in bridging the gap between cutting-edge AI innovations and enterprise-grade service delivery. By implementing robust LLMOps practices and ensuring strict governance alignment, this leader will champion operational excellence while adhering to Mars' Responsible AI principles. With this critical role in place, we anticipate enhanced integration of Generative AI deployments, consistent AI performance, and the unlocking of transformative AI-driven initiatives. This proactive approach will empower Mars to scale digital experiences with the trust and agility that our stakeholders expect, positioning us at the forefront of innovation in the digital landscape. Join us in shaping the future of digital experiences at Mars, where innovation meets responsibility. What are we looking for? Bachelor's or Master's degree in Computer Science, Engineering, Data Science, or a related technical field 8+ years of experience in enterprise technology roles, with 3-5 years focused on platform operations or service management Hands-on experience with managing GenAI/ML platforms and LLM-based services (e.g., OpenAI, Anthropic, Azure OpenAI, Hugging Face) Proven track record in implementing and scaling MLOps or LLMOps practices in a production environment Certifications in cloud platforms (e.g., Azure, AWS, GCP) and/or ITIL Service Management preferred Advanced coursework or certifications in AI/ML, MLOps, or LLMOps is a strong plus Ongoing learning and participation in GenAI or platform operations communities is encouraged Strong understanding of AI governance, data privacy, and Responsible AI frameworks Experience with AI/ML frameworks such as TensorFlow, PyTorch, LangChain, or similar technologies Demonstrated ability to lead cross-functional teams and operate within complex enterprise ecosystems Familiarity with monitoring, observability, and platform telemetry tools (e.g., Prometheus, Grafana, Azure Monitor) Exceptional communication and stakeholder engagement skills to partner with business, technical, and governance teams Experience managing platform SLAs, incident management, and continuous improvement cycles in high-availability environments Ability to balance strategic thinking with hands-on execution in a fast-paced, evolving landscape Professional proficiency in English What will be your key responsibilities? In this pivotal role, you will collaborate closely with senior leaders across our organization to drive service management excellence. You will oversee the comprehensive management and operations of our GenAI platforms, ensuring scalability, value creation, and alignment with business objectives. Your key responsibilities will include: Platform Operations & Reliability Lead the comprehensive operations of the Mars AI eXperiences (MAX) Platform, ensuring high availability, scalability, and optimal performance of GenAI services across global business units. Implement strategies to enhance platform reliability and resilience, proactively addressing potential challenges. LLMOps Implementation Develop and operationalize Large Language Model Operations (LLMOps) practices, encompassing model deployment, monitoring, versioning, rollback, and performance tuning at scale. Ensure efficient management of AI models to maximize their effectiveness and business impact. Service Management & Support Establish and manage robust service management processes, including incident management, service-level agreements (SLAs), change management, and continuous service improvement for GenAI platforms. Drive excellence in service delivery through proactive support and management strategies. Governance & Compliance Alignment Ensure platform adherence to Responsible AI, data privacy, security, and compliance policies by collaborating with Segment, Corporate, Enterprise Architecture (EA), and the GenAI Center of Excellence (COE) governance bodies. Implement frameworks to uphold ethical and secure AI practices. Platform Roadmap Execution Operationalize the GenAI platform roadmap by translating strategic priorities into scalable and secure service offerings, infrastructure improvements, and automation pipelines. Drive the execution of initiatives that align with organizational goals and enhance platform capabilities. Cross-Segment Enablement Partner with DX GenAI platform and product teams, developers, and business stakeholders to enable AI-driven solutions through reusable services, templates, SDKs, and APIs that accelerate innovation. Foster collaboration to drive cross-segment AI adoption and innovation. Monitoring, Observability & Reporting Track key performance indicators (KPIs) for platform and product utilization, model effectiveness, and business impact. Implement proactive monitoring, observability, and telemetry frameworks to ensure platform health, usage tracking, cost transparency, and early issue detection. Operational Readiness & Change Adoption Drive operational readiness for new features and AI models through runbooks, support enablement, risk assessments, and change communication across stakeholders. Ensure smooth transitions and adoption of new technologies within the organization. Incident & Problem Management Leadership Lead root cause analysis, post-mortems, and continuous improvement efforts for platform incidents or performance degradation to strengthen resilience. Implement strategies to prevent recurrence and enhance platform stability. AI Fluency & Evangelism Promote AI fluency within the broader organization by sharing best practices, operational playbooks, and success stories from GenAI platform adoption. Advocate for AI-driven transformations and educate stakeholders on the benefits and applications of AI technologies. Stakeholder Engagement Serve as the primary liaison between business segments, DX Leadership, GenAI COE, technology, and GDO teams to drive alignment on GenAI initiatives. Educate and influence senior executives, advocating for AI-driven transformations while addressing concerns around risks, ethics, and compliance. Collaboration with Other Technology Teams Work closely with Enterprise Architecture, Data, Cloud, Security, and Responsible AI teams to integrate the GenAI platform within the broader technology ecosystem. Align with platform engineering teams to ensure scalable infrastructure that supports AI workloads efficiently. Partner with external AI providers and research institutions to stay ahead of advancements and incorporate cutting-edge capabilities into the platform. Responsible AI & Compliance Champion ethical AI practices, ensuring all deployed GenAI models adhere to Mars' Responsible AI framework and regulatory standards. Implement bias detection, explainability, and risk mitigation mechanisms to ensure fair, accountable, and transparent AI applications. Stay abreast of global AI regulations and compliance requirements, ensuring platform readiness for evolving legal landscapes. Budget & Financial Oversight Manage the DX Engineering team's financial planning and budget allocation for GenAI initiatives, including planned platform costs and vendor partnership costs. Ensure cost-effective delivery by optimizing resources, tracking expenditures, and identifying opportunities for efficiency gains while aligning with business objectives and financial constraints. What can you expect from Mars? Work with diverse and talented Associates, all guided by the Five Principles. Join a purpose driven company, where we're striving to build the world we want tomorrow, today. Best-in-class learning and development support from day one, including access to our in-house Mars University. An industry competitive salary and benefits package, including company bonus. Mars is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. The company is pleased to provide such assistance, and no applicant will be penalized as a result of such a request.
Job Description: We are on the lookout for a dynamic Sr Manager, DX GenAI Platforms Operations to lead the operational excellence of the Mars GenAI platform within our digital experience ecosystem. This pivotal role will serve as the backbone of the Mars GenAI platform, ensuring its seamless performance, compliance, and scalability to effectively meet the diverse and evolving demands across various segments. The Senior Manager will play a crucial role in bridging the gap between cutting-edge AI innovations and enterprise-grade service delivery. By implementing robust LLMOps practices and ensuring strict governance alignment, this leader will champion operational excellence while adhering to Mars' Responsible AI principles. With this critical role in place, we anticipate enhanced integration of Generative AI deployments, consistent AI performance, and the unlocking of transformative AI-driven initiatives. This proactive approach will empower Mars to scale digital experiences with the trust and agility that our stakeholders expect, positioning us at the forefront of innovation in the digital landscape. Join us in shaping the future of digital experiences at Mars, where innovation meets responsibility. What are we looking for? Bachelor's or Master's degree in Computer Science, Engineering, Data Science, or a related technical field 8+ years of experience in enterprise technology roles, with 3-5 years focused on platform operations or service management Hands-on experience with managing GenAI/ML platforms and LLM-based services (e.g., OpenAI, Anthropic, Azure OpenAI, Hugging Face) Proven track record in implementing and scaling MLOps or LLMOps practices in a production environment Certifications in cloud platforms (e.g., Azure, AWS, GCP) and/or ITIL Service Management preferred Advanced coursework or certifications in AI/ML, MLOps, or LLMOps is a strong plus Ongoing learning and participation in GenAI or platform operations communities is encouraged Strong understanding of AI governance, data privacy, and Responsible AI frameworks Experience with AI/ML frameworks such as TensorFlow, PyTorch, LangChain, or similar technologies Demonstrated ability to lead cross-functional teams and operate within complex enterprise ecosystems Familiarity with monitoring, observability, and platform telemetry tools (e.g., Prometheus, Grafana, Azure Monitor) Exceptional communication and stakeholder engagement skills to partner with business, technical, and governance teams Experience managing platform SLAs, incident management, and continuous improvement cycles in high-availability environments Ability to balance strategic thinking with hands-on execution in a fast-paced, evolving landscape Professional proficiency in English What will be your key responsibilities? In this pivotal role, you will collaborate closely with senior leaders across our organization to drive service management excellence. You will oversee the comprehensive management and operations of our GenAI platforms, ensuring scalability, value creation, and alignment with business objectives. Your key responsibilities will include: Platform Operations & Reliability Lead the comprehensive operations of the Mars AI eXperiences (MAX) Platform, ensuring high availability, scalability, and optimal performance of GenAI services across global business units. Implement strategies to enhance platform reliability and resilience, proactively addressing potential challenges. LLMOps Implementation Develop and operationalize Large Language Model Operations (LLMOps) practices, encompassing model deployment, monitoring, versioning, rollback, and performance tuning at scale. Ensure efficient management of AI models to maximize their effectiveness and business impact. Service Management & Support Establish and manage robust service management processes, including incident management, service-level agreements (SLAs), change management, and continuous service improvement for GenAI platforms. Drive excellence in service delivery through proactive support and management strategies. Governance & Compliance Alignment Ensure platform adherence to Responsible AI, data privacy, security, and compliance policies by collaborating with Segment, Corporate, Enterprise Architecture (EA), and the GenAI Center of Excellence (COE) governance bodies. Implement frameworks to uphold ethical and secure AI practices. Platform Roadmap Execution Operationalize the GenAI platform roadmap by translating strategic priorities into scalable and secure service offerings, infrastructure improvements, and automation pipelines. Drive the execution of initiatives that align with organizational goals and enhance platform capabilities. Cross-Segment Enablement Partner with DX GenAI platform and product teams, developers, and business stakeholders to enable AI-driven solutions through reusable services, templates, SDKs, and APIs that accelerate innovation. Foster collaboration to drive cross-segment AI adoption and innovation. Monitoring, Observability & Reporting Track key performance indicators (KPIs) for platform and product utilization, model effectiveness, and business impact. Implement proactive monitoring, observability, and telemetry frameworks to ensure platform health, usage tracking, cost transparency, and early issue detection. Operational Readiness & Change Adoption Drive operational readiness for new features and AI models through runbooks, support enablement, risk assessments, and change communication across stakeholders. Ensure smooth transitions and adoption of new technologies within the organization. Incident & Problem Management Leadership Lead root cause analysis, post-mortems, and continuous improvement efforts for platform incidents or performance degradation to strengthen resilience. Implement strategies to prevent recurrence and enhance platform stability. AI Fluency & Evangelism Promote AI fluency within the broader organization by sharing best practices, operational playbooks, and success stories from GenAI platform adoption. Advocate for AI-driven transformations and educate stakeholders on the benefits and applications of AI technologies. Stakeholder Engagement Serve as the primary liaison between business segments, DX Leadership, GenAI COE, technology, and GDO teams to drive alignment on GenAI initiatives. Educate and influence senior executives, advocating for AI-driven transformations while addressing concerns around risks, ethics, and compliance. Collaboration with Other Technology Teams Work closely with Enterprise Architecture, Data, Cloud, Security, and Responsible AI teams to integrate the GenAI platform within the broader technology ecosystem. Align with platform engineering teams to ensure scalable infrastructure that supports AI workloads efficiently. Partner with external AI providers and research institutions to stay ahead of advancements and incorporate cutting-edge capabilities into the platform. Responsible AI & Compliance Champion ethical AI practices, ensuring all deployed GenAI models adhere to Mars' Responsible AI framework and regulatory standards. Implement bias detection, explainability, and risk mitigation mechanisms to ensure fair, accountable, and transparent AI applications. Stay abreast of global AI regulations and compliance requirements, ensuring platform readiness for evolving legal landscapes. Budget & Financial Oversight Manage the DX Engineering team's financial planning and budget allocation for GenAI initiatives, including planned platform costs and vendor partnership costs. Ensure cost-effective delivery by optimizing resources, tracking expenditures, and identifying opportunities for efficiency gains while aligning with business objectives and financial constraints. What can you expect from Mars? Work with diverse and talented Associates, all guided by the Five Principles. Join a purpose driven company, where we're striving to build the world we want tomorrow, today. Best-in-class learning and development support from day one, including access to our in-house Mars University. An industry competitive salary and benefits package, including company bonus. Mars is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. The company is pleased to provide such assistance, and no applicant will be penalized as a result of such a request.
17/05/2025
Full time
Job Description: We are on the lookout for a dynamic Sr Manager, DX GenAI Platforms Operations to lead the operational excellence of the Mars GenAI platform within our digital experience ecosystem. This pivotal role will serve as the backbone of the Mars GenAI platform, ensuring its seamless performance, compliance, and scalability to effectively meet the diverse and evolving demands across various segments. The Senior Manager will play a crucial role in bridging the gap between cutting-edge AI innovations and enterprise-grade service delivery. By implementing robust LLMOps practices and ensuring strict governance alignment, this leader will champion operational excellence while adhering to Mars' Responsible AI principles. With this critical role in place, we anticipate enhanced integration of Generative AI deployments, consistent AI performance, and the unlocking of transformative AI-driven initiatives. This proactive approach will empower Mars to scale digital experiences with the trust and agility that our stakeholders expect, positioning us at the forefront of innovation in the digital landscape. Join us in shaping the future of digital experiences at Mars, where innovation meets responsibility. What are we looking for? Bachelor's or Master's degree in Computer Science, Engineering, Data Science, or a related technical field 8+ years of experience in enterprise technology roles, with 3-5 years focused on platform operations or service management Hands-on experience with managing GenAI/ML platforms and LLM-based services (e.g., OpenAI, Anthropic, Azure OpenAI, Hugging Face) Proven track record in implementing and scaling MLOps or LLMOps practices in a production environment Certifications in cloud platforms (e.g., Azure, AWS, GCP) and/or ITIL Service Management preferred Advanced coursework or certifications in AI/ML, MLOps, or LLMOps is a strong plus Ongoing learning and participation in GenAI or platform operations communities is encouraged Strong understanding of AI governance, data privacy, and Responsible AI frameworks Experience with AI/ML frameworks such as TensorFlow, PyTorch, LangChain, or similar technologies Demonstrated ability to lead cross-functional teams and operate within complex enterprise ecosystems Familiarity with monitoring, observability, and platform telemetry tools (e.g., Prometheus, Grafana, Azure Monitor) Exceptional communication and stakeholder engagement skills to partner with business, technical, and governance teams Experience managing platform SLAs, incident management, and continuous improvement cycles in high-availability environments Ability to balance strategic thinking with hands-on execution in a fast-paced, evolving landscape Professional proficiency in English What will be your key responsibilities? In this pivotal role, you will collaborate closely with senior leaders across our organization to drive service management excellence. You will oversee the comprehensive management and operations of our GenAI platforms, ensuring scalability, value creation, and alignment with business objectives. Your key responsibilities will include: Platform Operations & Reliability Lead the comprehensive operations of the Mars AI eXperiences (MAX) Platform, ensuring high availability, scalability, and optimal performance of GenAI services across global business units. Implement strategies to enhance platform reliability and resilience, proactively addressing potential challenges. LLMOps Implementation Develop and operationalize Large Language Model Operations (LLMOps) practices, encompassing model deployment, monitoring, versioning, rollback, and performance tuning at scale. Ensure efficient management of AI models to maximize their effectiveness and business impact. Service Management & Support Establish and manage robust service management processes, including incident management, service-level agreements (SLAs), change management, and continuous service improvement for GenAI platforms. Drive excellence in service delivery through proactive support and management strategies. Governance & Compliance Alignment Ensure platform adherence to Responsible AI, data privacy, security, and compliance policies by collaborating with Segment, Corporate, Enterprise Architecture (EA), and the GenAI Center of Excellence (COE) governance bodies. Implement frameworks to uphold ethical and secure AI practices. Platform Roadmap Execution Operationalize the GenAI platform roadmap by translating strategic priorities into scalable and secure service offerings, infrastructure improvements, and automation pipelines. Drive the execution of initiatives that align with organizational goals and enhance platform capabilities. Cross-Segment Enablement Partner with DX GenAI platform and product teams, developers, and business stakeholders to enable AI-driven solutions through reusable services, templates, SDKs, and APIs that accelerate innovation. Foster collaboration to drive cross-segment AI adoption and innovation. Monitoring, Observability & Reporting Track key performance indicators (KPIs) for platform and product utilization, model effectiveness, and business impact. Implement proactive monitoring, observability, and telemetry frameworks to ensure platform health, usage tracking, cost transparency, and early issue detection. Operational Readiness & Change Adoption Drive operational readiness for new features and AI models through runbooks, support enablement, risk assessments, and change communication across stakeholders. Ensure smooth transitions and adoption of new technologies within the organization. Incident & Problem Management Leadership Lead root cause analysis, post-mortems, and continuous improvement efforts for platform incidents or performance degradation to strengthen resilience. Implement strategies to prevent recurrence and enhance platform stability. AI Fluency & Evangelism Promote AI fluency within the broader organization by sharing best practices, operational playbooks, and success stories from GenAI platform adoption. Advocate for AI-driven transformations and educate stakeholders on the benefits and applications of AI technologies. Stakeholder Engagement Serve as the primary liaison between business segments, DX Leadership, GenAI COE, technology, and GDO teams to drive alignment on GenAI initiatives. Educate and influence senior executives, advocating for AI-driven transformations while addressing concerns around risks, ethics, and compliance. Collaboration with Other Technology Teams Work closely with Enterprise Architecture, Data, Cloud, Security, and Responsible AI teams to integrate the GenAI platform within the broader technology ecosystem. Align with platform engineering teams to ensure scalable infrastructure that supports AI workloads efficiently. Partner with external AI providers and research institutions to stay ahead of advancements and incorporate cutting-edge capabilities into the platform. Responsible AI & Compliance Champion ethical AI practices, ensuring all deployed GenAI models adhere to Mars' Responsible AI framework and regulatory standards. Implement bias detection, explainability, and risk mitigation mechanisms to ensure fair, accountable, and transparent AI applications. Stay abreast of global AI regulations and compliance requirements, ensuring platform readiness for evolving legal landscapes. Budget & Financial Oversight Manage the DX Engineering team's financial planning and budget allocation for GenAI initiatives, including planned platform costs and vendor partnership costs. Ensure cost-effective delivery by optimizing resources, tracking expenditures, and identifying opportunities for efficiency gains while aligning with business objectives and financial constraints. What can you expect from Mars? Work with diverse and talented Associates, all guided by the Five Principles. Join a purpose driven company, where we're striving to build the world we want tomorrow, today. Best-in-class learning and development support from day one, including access to our in-house Mars University. An industry competitive salary and benefits package, including company bonus. Mars is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. The company is pleased to provide such assistance, and no applicant will be penalized as a result of such a request.
JobDescription: Weare on the lookout for a dynamic Sr Manager, DX GenAIPlatforms Operations to lead the operational excellenceof the Mars GenAI platform within our digital experience ecosystem.This pivotal role will serve as the backbone of the Mars GenAIplatform, ensuring its seamless performance, compliance, andscalability to effectively meet the diverse and evolving demandsacross various segments. The Senior Manager willplay a crucial role in bridging the gap between cutting-edge AIinnovations and enterprise-grade service delivery. By implementingrobust LLMOps practices and ensuring strict governance alignment,this leader will champion operational excellence while adhering toMars' Responsible AIprinciples. With this criticalrole in place, we anticipate enhanced integration of Generative AIdeployments, consistent AI performance, and the unlocking oftransformative AI-driven initiatives. This proactive approach willempower Mars to scale digital experiences with the trust andagility that our stakeholders expect, positioning us at theforefront of innovation in the digital landscape. Join us inshaping the future of digital experiences at Mars, where innovationmeetsresponsibility. Whatare we lookingfor? Bachelor's or Master'sdegree in Computer Science, Engineering, Data Science, or a relatedtechnical field 8+ years of experience inenterprise technology roles, with 3-5 years focused on platformoperations or service management Hands-onexperience with managing GenAI/ML platforms and LLM-based services(e.g., OpenAI, Anthropic, Azure OpenAI, HuggingFace) Proven track record in implementing andscaling MLOps or LLMOps practices in a productionenvironment Certifications in cloud platforms(e.g., Azure, AWS, GCP) and/or ITIL Service Managementpreferred Advanced coursework or certificationsin AI/ML, MLOps, or LLMOps is a strongplus Ongoing learning and participation inGenAI or platform operations communities isencouraged Strong understanding of AIgovernance, data privacy, and Responsible AIframeworks Experience with AI/ML frameworkssuch as TensorFlow, PyTorch, LangChain, or similartechnologies Demonstrated ability to leadcross-functional teams and operate within complex enterpriseecosystems Familiarity with monitoring,observability, and platform telemetry tools (e.g., Prometheus,Grafana, Azure Monitor) Exceptionalcommunication and stakeholder engagement skills to partner withbusiness, technical, and governanceteams Experience managing platform SLAs,incident management, and continuous improvement cycles inhigh-availability environments Ability tobalance strategic thinking with hands-on execution in a fast-paced,evolving landscape Professional proficiency inEnglish Whatwill be your key responsibilities? Inthis pivotal role, you will collaborate closely with senior leadersacross our organization to drive service management excellence. Youwill oversee the comprehensive management and operations of ourGenAI platforms, ensuring scalability, value creation, andalignment with business objectives. Your key responsibilities willinclude: Platform Operations& Reliability Lead thecomprehensive operations of the Mars AI eXperiences (MAX) Platform,ensuring high availability, scalability, and optimal performance ofGenAI services across global businessunits. Implement strategies to enhance platformreliability and resilience, proactively addressing potentialchallenges. LLMOpsImplementation Develop andoperationalize Large Language Model Operations (LLMOps) practices,encompassing model deployment, monitoring, versioning, rollback,and performance tuning at scale. Ensureefficient management of AI models to maximize their effectivenessand businessimpact. ServiceManagement & Support Establish andmanage robust service management processes, including incidentmanagement, service-level agreements (SLAs), change management, andcontinuous service improvement for GenAIplatforms. Drive excellence in service deliverythrough proactive support and managementstrategies. Governance& Compliance Alignment Ensureplatform adherence to Responsible AI, data privacy, security, andcompliance policies by collaborating with Segment, Corporate,Enterprise Architecture (EA), and the GenAI Center of Excellence(COE) governance bodies. Implement frameworksto uphold ethical and secure AIpractices. PlatformRoadmap Execution Operationalize theGenAI platform roadmap by translating strategic priorities intoscalable and secure service offerings, infrastructure improvements,and automation pipelines. Drive the executionof initiatives that align with organizational goals and enhanceplatformcapabilities. Cross-SegmentEnablement Partner with DX GenAIplatform and product teams, developers, and business stakeholdersto enable AI-driven solutions through reusable services, templates,SDKs, and APIs that accelerateinnovation. Foster collaboration to drivecross-segment AI adoption andinnovation. Monitoring,Observability & Reporting Trackkey performance indicators (KPIs) for platform and productutilization, model effectiveness, and businessimpact. Implement proactive monitoring,observability, and telemetry frameworks to ensure platform health,usage tracking, cost transparency, and early issuedetection. OperationalReadiness & Change Adoption Driveoperational readiness for new features and AI models throughrunbooks, support enablement, risk assessments, and changecommunication across stakeholders. Ensuresmooth transitions and adoption of new technologies within theorganization. Incident& Problem ManagementLeadership Lead root cause analysis,post-mortems, and continuous improvement efforts for platformincidents or performance degradation to strengthenresilience. Implement strategies to preventrecurrence and enhance platformstability. AIFluency & Evangelism Promote AIfluency within the broader organization by sharing best practices,operational playbooks, and success stories from GenAI platformadoption. Advocate for AI-driventransformations and educate stakeholders on the benefits andapplications of AItechnologies. StakeholderEngagement Serve as the primaryliaison between business segments, DX Leadership, GenAI COE,technology, and GDO teams to drive alignment on GenAIinitiatives. Educate and influence seniorexecutives, advocating for AI-driven transformations whileaddressing concerns around risks, ethics, andcompliance. Collaborationwith Other Technology Teams Workclosely with Enterprise Architecture, Data, Cloud, Security, andResponsible AI teams to integrate the GenAI platform within thebroader technology ecosystem. Align withplatform engineering teams to ensure scalable infrastructure thatsupports AI workloads efficiently. Partner withexternal AI providers and research institutions to stay ahead ofadvancements and incorporate cutting-edge capabilities into theplatform. ResponsibleAI & Compliance Champion ethicalAI practices, ensuring all deployed GenAI models adhere to Mars'Responsible AI framework and regulatorystandards. Implement bias detection,explainability, and risk mitigation mechanisms to ensure fair,accountable, and transparent AIapplications. Stay abreast of global AIregulations and compliance requirements, ensuring platformreadiness for evolving legallandscapes. Budget& Financial Oversight Manage theDX Engineering team's financial planning and budget allocation forGenAI initiatives, including planned platform costs and vendorpartnership costs. Ensure cost-effectivedelivery by optimizing resources, tracking expenditures, andidentifying opportunities for efficiency gains while aligning withbusiness objectives and financialconstraints. Whatcan you expect fromMars? Work with diverse andtalented Associates, all guided by the FivePrinciples. Join a purpose driven company,where we're striving to build the world we want tomorrow,today. Best-in-class learning and developmentsupport from day one, including access to our in-house MarsUniversity. An industry competitive salary andbenefits package, including companybonus. Marsis an equal opportunity employer and all qualified applicants willreceive consideration for employment without regard to race, color,religion, sex, sexual orientation, gender identity, nationalorigin, disability status, protected veteran status, or any othercharacteristic protected by law. If you need assistance or anaccommodation during the application process because of adisability, it is available upon request. The company is pleased toprovide such assistance, and no applicant will be penalized as aresult of such a request.
17/05/2025
Full time
JobDescription: Weare on the lookout for a dynamic Sr Manager, DX GenAIPlatforms Operations to lead the operational excellenceof the Mars GenAI platform within our digital experience ecosystem.This pivotal role will serve as the backbone of the Mars GenAIplatform, ensuring its seamless performance, compliance, andscalability to effectively meet the diverse and evolving demandsacross various segments. The Senior Manager willplay a crucial role in bridging the gap between cutting-edge AIinnovations and enterprise-grade service delivery. By implementingrobust LLMOps practices and ensuring strict governance alignment,this leader will champion operational excellence while adhering toMars' Responsible AIprinciples. With this criticalrole in place, we anticipate enhanced integration of Generative AIdeployments, consistent AI performance, and the unlocking oftransformative AI-driven initiatives. This proactive approach willempower Mars to scale digital experiences with the trust andagility that our stakeholders expect, positioning us at theforefront of innovation in the digital landscape. Join us inshaping the future of digital experiences at Mars, where innovationmeetsresponsibility. Whatare we lookingfor? Bachelor's or Master'sdegree in Computer Science, Engineering, Data Science, or a relatedtechnical field 8+ years of experience inenterprise technology roles, with 3-5 years focused on platformoperations or service management Hands-onexperience with managing GenAI/ML platforms and LLM-based services(e.g., OpenAI, Anthropic, Azure OpenAI, HuggingFace) Proven track record in implementing andscaling MLOps or LLMOps practices in a productionenvironment Certifications in cloud platforms(e.g., Azure, AWS, GCP) and/or ITIL Service Managementpreferred Advanced coursework or certificationsin AI/ML, MLOps, or LLMOps is a strongplus Ongoing learning and participation inGenAI or platform operations communities isencouraged Strong understanding of AIgovernance, data privacy, and Responsible AIframeworks Experience with AI/ML frameworkssuch as TensorFlow, PyTorch, LangChain, or similartechnologies Demonstrated ability to leadcross-functional teams and operate within complex enterpriseecosystems Familiarity with monitoring,observability, and platform telemetry tools (e.g., Prometheus,Grafana, Azure Monitor) Exceptionalcommunication and stakeholder engagement skills to partner withbusiness, technical, and governanceteams Experience managing platform SLAs,incident management, and continuous improvement cycles inhigh-availability environments Ability tobalance strategic thinking with hands-on execution in a fast-paced,evolving landscape Professional proficiency inEnglish Whatwill be your key responsibilities? Inthis pivotal role, you will collaborate closely with senior leadersacross our organization to drive service management excellence. Youwill oversee the comprehensive management and operations of ourGenAI platforms, ensuring scalability, value creation, andalignment with business objectives. Your key responsibilities willinclude: Platform Operations& Reliability Lead thecomprehensive operations of the Mars AI eXperiences (MAX) Platform,ensuring high availability, scalability, and optimal performance ofGenAI services across global businessunits. Implement strategies to enhance platformreliability and resilience, proactively addressing potentialchallenges. LLMOpsImplementation Develop andoperationalize Large Language Model Operations (LLMOps) practices,encompassing model deployment, monitoring, versioning, rollback,and performance tuning at scale. Ensureefficient management of AI models to maximize their effectivenessand businessimpact. ServiceManagement & Support Establish andmanage robust service management processes, including incidentmanagement, service-level agreements (SLAs), change management, andcontinuous service improvement for GenAIplatforms. Drive excellence in service deliverythrough proactive support and managementstrategies. Governance& Compliance Alignment Ensureplatform adherence to Responsible AI, data privacy, security, andcompliance policies by collaborating with Segment, Corporate,Enterprise Architecture (EA), and the GenAI Center of Excellence(COE) governance bodies. Implement frameworksto uphold ethical and secure AIpractices. PlatformRoadmap Execution Operationalize theGenAI platform roadmap by translating strategic priorities intoscalable and secure service offerings, infrastructure improvements,and automation pipelines. Drive the executionof initiatives that align with organizational goals and enhanceplatformcapabilities. Cross-SegmentEnablement Partner with DX GenAIplatform and product teams, developers, and business stakeholdersto enable AI-driven solutions through reusable services, templates,SDKs, and APIs that accelerateinnovation. Foster collaboration to drivecross-segment AI adoption andinnovation. Monitoring,Observability & Reporting Trackkey performance indicators (KPIs) for platform and productutilization, model effectiveness, and businessimpact. Implement proactive monitoring,observability, and telemetry frameworks to ensure platform health,usage tracking, cost transparency, and early issuedetection. OperationalReadiness & Change Adoption Driveoperational readiness for new features and AI models throughrunbooks, support enablement, risk assessments, and changecommunication across stakeholders. Ensuresmooth transitions and adoption of new technologies within theorganization. Incident& Problem ManagementLeadership Lead root cause analysis,post-mortems, and continuous improvement efforts for platformincidents or performance degradation to strengthenresilience. Implement strategies to preventrecurrence and enhance platformstability. AIFluency & Evangelism Promote AIfluency within the broader organization by sharing best practices,operational playbooks, and success stories from GenAI platformadoption. Advocate for AI-driventransformations and educate stakeholders on the benefits andapplications of AItechnologies. StakeholderEngagement Serve as the primaryliaison between business segments, DX Leadership, GenAI COE,technology, and GDO teams to drive alignment on GenAIinitiatives. Educate and influence seniorexecutives, advocating for AI-driven transformations whileaddressing concerns around risks, ethics, andcompliance. Collaborationwith Other Technology Teams Workclosely with Enterprise Architecture, Data, Cloud, Security, andResponsible AI teams to integrate the GenAI platform within thebroader technology ecosystem. Align withplatform engineering teams to ensure scalable infrastructure thatsupports AI workloads efficiently. Partner withexternal AI providers and research institutions to stay ahead ofadvancements and incorporate cutting-edge capabilities into theplatform. ResponsibleAI & Compliance Champion ethicalAI practices, ensuring all deployed GenAI models adhere to Mars'Responsible AI framework and regulatorystandards. Implement bias detection,explainability, and risk mitigation mechanisms to ensure fair,accountable, and transparent AIapplications. Stay abreast of global AIregulations and compliance requirements, ensuring platformreadiness for evolving legallandscapes. Budget& Financial Oversight Manage theDX Engineering team's financial planning and budget allocation forGenAI initiatives, including planned platform costs and vendorpartnership costs. Ensure cost-effectivedelivery by optimizing resources, tracking expenditures, andidentifying opportunities for efficiency gains while aligning withbusiness objectives and financialconstraints. Whatcan you expect fromMars? Work with diverse andtalented Associates, all guided by the FivePrinciples. Join a purpose driven company,where we're striving to build the world we want tomorrow,today. Best-in-class learning and developmentsupport from day one, including access to our in-house MarsUniversity. An industry competitive salary andbenefits package, including companybonus. Marsis an equal opportunity employer and all qualified applicants willreceive consideration for employment without regard to race, color,religion, sex, sexual orientation, gender identity, nationalorigin, disability status, protected veteran status, or any othercharacteristic protected by law. If you need assistance or anaccommodation during the application process because of adisability, it is available upon request. The company is pleased toprovide such assistance, and no applicant will be penalized as aresult of such a request.
Senior Business Development Manager page is loaded Senior Business Development Manager Apply locations United Kingdom - Full Time Remote BEL, Brussels, Avenue de Tervuren 270-272 time type Full time posted on Posted Yesterday time left to apply End Date: April 30, 2025 (30+ days left to apply) job requisition id JR The Senior Business Development Manager will be responsible for establishing and maintaining long-term relationships with clients, ensuring they view IGP as a professional, knowledgeable, and strong service provider. This role involves meeting sales goals, visiting clients and key advisors, coaching/mentoring junior colleagues, and participating in various meetings and training sessions (lifelong learning). Position Responsibilities: Drive UK/Ireland productivity by creating pipelines and closing on new business deals with a focus on all 3 product lines; Pooling, Reinsurance to Captives and Global Underwriting. Creating and maintaining long-term working relationships with clients and advisors to ensure they view IGP as the number one Employee Benefits Network for Multinational Corporations of any size. Meet with clients, prospects, and advisors in-person, to build and maintain a strong professional network. Meet challenging yet achievable sales and conservation goals as set by management. Conduct enhanced/refresher workshops of products and services to advisor community, as well as the wider HR/Finance/Risk community. Pro-Actively collaborate with IGP Network Partners to ensure a drive of new business and conservation of the existing business. Attending/Speaking at IGP and industry events. Actively contributing and participating in a wide variety of internal projects across the different departments. Excel at Global RFP's and subsequent finalist presentations. Required Qualifications: Bachelor's degree majoring in Marketing, Finance, Business, Insurance or HR. Minimum 5 years sales and client relationship management experience in Employee Benefits. Dynamic personality with good ability to interact with different people and level. Systematic and structured to understand systems and processes. Fluent in English, spoken and written. Proven professional network in the Employee Benefits industry. Being able to work both independently and in a wider team (cross-departmental). Having experience and a strategic vision on the Global Employee Benefits market and IGP's role in this. Having prior knowledge of Pooling, Reinsurance to Captives and Global Underwriting. Preferred Qualifications: You obsess about customers, listen, engage and act for their benefit. You think big, with curiosity to discover ways to use your agile approach and enable business outcomes. You thrive in teams and enjoy getting things done together. You take ownership and build solutions, focusing on what matters. You do what is right, work with integrity and speak up. You share your humanity, helping us build a diverse and inclusive work environment for everyone. When you join our team: We'll empower you to learn and grow the career you want. We'll recognize and support you in a flexible environment where well-being and inclusion are more than just words. As part of our global team, we'll support you in shaping the future you want to see. About Manulife and John Hancock Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit . Manulife is an Equal Opportunity Employer At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law. It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. To request a reasonable accommodation in the application process, contact . Working Arrangement: Remote About Us We're Manulife. And we're on a mission to make decisions easier and lives better. Better is what drives us. It's what inspires us to find new ways to support customers and colleagues in living longer and healthier lives. It's the reason we're dedicated to investing in digital innovation and accelerating a sustainable and economically inclusive future. Joining us means you'll be empowered to learn and grow your career. We'll recognize and support you in a flexible environment where well-being and inclusion are more than just words. And as part of our global team, you'll help shape the future you want to see - and discover that better can take you anywhere you want to go. We're proud of our accomplishments and recognitions. Recent awards include: 2024 Gallup Exceptional Workplace Award Winner Manulife Named one of Forbes World's Best Employers 2023 Best Companies to Work for in Asia 2023 We've been recognized as one of Canada's Top 100 Employers (2024) Manulife included in Bloomberg's 2023 Gender-Equality Index To receive our latest job opportunities directly to your inbox, create an account or sign in and navigate to the 'Job Alerts' section located in the top right corner of the page. From there, you can sign up to receive job alerts. Our ambition is to be the most digital, customer-centric global company in our industry. Learn more at .
17/05/2025
Full time
Senior Business Development Manager page is loaded Senior Business Development Manager Apply locations United Kingdom - Full Time Remote BEL, Brussels, Avenue de Tervuren 270-272 time type Full time posted on Posted Yesterday time left to apply End Date: April 30, 2025 (30+ days left to apply) job requisition id JR The Senior Business Development Manager will be responsible for establishing and maintaining long-term relationships with clients, ensuring they view IGP as a professional, knowledgeable, and strong service provider. This role involves meeting sales goals, visiting clients and key advisors, coaching/mentoring junior colleagues, and participating in various meetings and training sessions (lifelong learning). Position Responsibilities: Drive UK/Ireland productivity by creating pipelines and closing on new business deals with a focus on all 3 product lines; Pooling, Reinsurance to Captives and Global Underwriting. Creating and maintaining long-term working relationships with clients and advisors to ensure they view IGP as the number one Employee Benefits Network for Multinational Corporations of any size. Meet with clients, prospects, and advisors in-person, to build and maintain a strong professional network. Meet challenging yet achievable sales and conservation goals as set by management. Conduct enhanced/refresher workshops of products and services to advisor community, as well as the wider HR/Finance/Risk community. Pro-Actively collaborate with IGP Network Partners to ensure a drive of new business and conservation of the existing business. Attending/Speaking at IGP and industry events. Actively contributing and participating in a wide variety of internal projects across the different departments. Excel at Global RFP's and subsequent finalist presentations. Required Qualifications: Bachelor's degree majoring in Marketing, Finance, Business, Insurance or HR. Minimum 5 years sales and client relationship management experience in Employee Benefits. Dynamic personality with good ability to interact with different people and level. Systematic and structured to understand systems and processes. Fluent in English, spoken and written. Proven professional network in the Employee Benefits industry. Being able to work both independently and in a wider team (cross-departmental). Having experience and a strategic vision on the Global Employee Benefits market and IGP's role in this. Having prior knowledge of Pooling, Reinsurance to Captives and Global Underwriting. Preferred Qualifications: You obsess about customers, listen, engage and act for their benefit. You think big, with curiosity to discover ways to use your agile approach and enable business outcomes. You thrive in teams and enjoy getting things done together. You take ownership and build solutions, focusing on what matters. You do what is right, work with integrity and speak up. You share your humanity, helping us build a diverse and inclusive work environment for everyone. When you join our team: We'll empower you to learn and grow the career you want. We'll recognize and support you in a flexible environment where well-being and inclusion are more than just words. As part of our global team, we'll support you in shaping the future you want to see. About Manulife and John Hancock Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit . Manulife is an Equal Opportunity Employer At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law. It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. To request a reasonable accommodation in the application process, contact . Working Arrangement: Remote About Us We're Manulife. And we're on a mission to make decisions easier and lives better. Better is what drives us. It's what inspires us to find new ways to support customers and colleagues in living longer and healthier lives. It's the reason we're dedicated to investing in digital innovation and accelerating a sustainable and economically inclusive future. Joining us means you'll be empowered to learn and grow your career. We'll recognize and support you in a flexible environment where well-being and inclusion are more than just words. And as part of our global team, you'll help shape the future you want to see - and discover that better can take you anywhere you want to go. We're proud of our accomplishments and recognitions. Recent awards include: 2024 Gallup Exceptional Workplace Award Winner Manulife Named one of Forbes World's Best Employers 2023 Best Companies to Work for in Asia 2023 We've been recognized as one of Canada's Top 100 Employers (2024) Manulife included in Bloomberg's 2023 Gender-Equality Index To receive our latest job opportunities directly to your inbox, create an account or sign in and navigate to the 'Job Alerts' section located in the top right corner of the page. From there, you can sign up to receive job alerts. Our ambition is to be the most digital, customer-centric global company in our industry. Learn more at .
About Behavox: Behavox is shaping the future for how businesses harness their most important raw material - data. Our mission is bold: Organize enterprise data into actionable information that protects and promotes the business growth of multinational companies around the world. From managing enterprise risk and compliance to maximizing revenue and value, our data operating platform presents a widespread opportunity to build multilingual, AI/ML-based solutions that activate data for every function within a global enterprise. Our approach is unique, and it's validated by our customers who tell us to keep forging ahead because no one else is aggregating, analyzing, and acting on data to uncover opportunities or solve problems quite the way we are. We are looking for fearless innovators who have an insatiable appetite for building what no one has built before. About the Role: As a Technical Project Manager, you will play a pivotal role in driving the success of our most mission-critical projects at Behavox. This role provides an excellent opportunity to work with our high-performance revenue teams, where your expertise in project management, stakeholder management, and process improvement will be crucial in ensuring that each team delivers on the organization's goals, maintains high standards of quality in deliverables, and meets ambitious timelines. This role offers the chance to make a significant impact on our organization's growth and evolution and would be ideal for a talent professional looking to: Lead transformative projects that directly contribute to the company's revenue growth and operational excellence. Take ownership of high-visibility initiatives to optimize performance and deliver meaningful business outcomes in a dynamic, fast-paced environment. Drive process improvements that streamline collaboration between sales, pre-sales, customer success, implementation, and marketing teams. What You'll Bring: A deep and genuine interest in Behavox as demonstrated by a connection to its mission, marketplace and/or technologies. 5+ years of experience managing projects with a background in B2B SaaS delivery with knowledge (qualifications preferred) of Agile methodologies, Scrum practices, and familiarity with project management tools. Experience in managing cross-functional team members, ensuring that responsibilities and milestones are clearly understood, while fostering effective collaboration between teams. Developed skills in managing multiple projects in fast paced work environments with a high degree of problem solving. Assertiveness and proactive collaboration through high standard in both oral and written communication. What You'll Do: Create and manage project plans, prioritize tasks and set milestones with stakeholders, whilst handling dependencies between workstreams to ensure timelines are met. Manage multiple, competing priorities and project support requests simultaneously to deliver tangible results in a timely fashion. Excel at stakeholder management by effectively understanding stakeholder goals and requirements, devising clear plans to allocate responsibilities, and ensuring successful delivery to meet expectations. Exemplify a Growth mindset and drive iterative development and continuous improvement across projects as well as establishing and refining processes to transition from initial 0-1 implementations to Business-as-Usual (BAU) operations, ensuring scalability and sustainability. Understand business development activities such as responding to request for proposals (RFP), structuring solutions, client orals/presentations, statement of work and sales pipelines. What We Offer: A truly global mission with a passionate community in locations all over the world. Huge impact and learning potential as our aspirations require bold innovation. Highly competitive compensation with 100% bonus pay already integrated. Benefits include fully covered health coverage for employee and family. Generous time-off policy and flexible work schedule. About Our Process: We take Talent very seriously and we are building a community of extraordinary individuals working together in very high performing teams. We also know that the best Talent always has options so we believe that the process has to be a two way assessment - the company AND the candidate assessing the business needs alignment, the career next step alignment, and the cultural alignment. During the process we will begin by exploring the core factors regarding salary and location along with core experience and skills and values alignment. We will then deep dive explore the critical technical competencies we have identified for the role, and then we will deep dive in behavioral competencies. The most aligned candidate will then be asked to do a practical work task simulation activity so we can make sure that you will enjoy the kind of work the role requires, and this task will typically be presented and discussed with a group of colleagues and managers. Finally we will ask you to meet with a number of our senior leaders to make sure that you are making the most informed call possible.
16/05/2025
Full time
About Behavox: Behavox is shaping the future for how businesses harness their most important raw material - data. Our mission is bold: Organize enterprise data into actionable information that protects and promotes the business growth of multinational companies around the world. From managing enterprise risk and compliance to maximizing revenue and value, our data operating platform presents a widespread opportunity to build multilingual, AI/ML-based solutions that activate data for every function within a global enterprise. Our approach is unique, and it's validated by our customers who tell us to keep forging ahead because no one else is aggregating, analyzing, and acting on data to uncover opportunities or solve problems quite the way we are. We are looking for fearless innovators who have an insatiable appetite for building what no one has built before. About the Role: As a Technical Project Manager, you will play a pivotal role in driving the success of our most mission-critical projects at Behavox. This role provides an excellent opportunity to work with our high-performance revenue teams, where your expertise in project management, stakeholder management, and process improvement will be crucial in ensuring that each team delivers on the organization's goals, maintains high standards of quality in deliverables, and meets ambitious timelines. This role offers the chance to make a significant impact on our organization's growth and evolution and would be ideal for a talent professional looking to: Lead transformative projects that directly contribute to the company's revenue growth and operational excellence. Take ownership of high-visibility initiatives to optimize performance and deliver meaningful business outcomes in a dynamic, fast-paced environment. Drive process improvements that streamline collaboration between sales, pre-sales, customer success, implementation, and marketing teams. What You'll Bring: A deep and genuine interest in Behavox as demonstrated by a connection to its mission, marketplace and/or technologies. 5+ years of experience managing projects with a background in B2B SaaS delivery with knowledge (qualifications preferred) of Agile methodologies, Scrum practices, and familiarity with project management tools. Experience in managing cross-functional team members, ensuring that responsibilities and milestones are clearly understood, while fostering effective collaboration between teams. Developed skills in managing multiple projects in fast paced work environments with a high degree of problem solving. Assertiveness and proactive collaboration through high standard in both oral and written communication. What You'll Do: Create and manage project plans, prioritize tasks and set milestones with stakeholders, whilst handling dependencies between workstreams to ensure timelines are met. Manage multiple, competing priorities and project support requests simultaneously to deliver tangible results in a timely fashion. Excel at stakeholder management by effectively understanding stakeholder goals and requirements, devising clear plans to allocate responsibilities, and ensuring successful delivery to meet expectations. Exemplify a Growth mindset and drive iterative development and continuous improvement across projects as well as establishing and refining processes to transition from initial 0-1 implementations to Business-as-Usual (BAU) operations, ensuring scalability and sustainability. Understand business development activities such as responding to request for proposals (RFP), structuring solutions, client orals/presentations, statement of work and sales pipelines. What We Offer: A truly global mission with a passionate community in locations all over the world. Huge impact and learning potential as our aspirations require bold innovation. Highly competitive compensation with 100% bonus pay already integrated. Benefits include fully covered health coverage for employee and family. Generous time-off policy and flexible work schedule. About Our Process: We take Talent very seriously and we are building a community of extraordinary individuals working together in very high performing teams. We also know that the best Talent always has options so we believe that the process has to be a two way assessment - the company AND the candidate assessing the business needs alignment, the career next step alignment, and the cultural alignment. During the process we will begin by exploring the core factors regarding salary and location along with core experience and skills and values alignment. We will then deep dive explore the critical technical competencies we have identified for the role, and then we will deep dive in behavioral competencies. The most aligned candidate will then be asked to do a practical work task simulation activity so we can make sure that you will enjoy the kind of work the role requires, and this task will typically be presented and discussed with a group of colleagues and managers. Finally we will ask you to meet with a number of our senior leaders to make sure that you are making the most informed call possible.
Senior Fullstack Engineer - Wealth Senior Fullstack Engineer - Wealth Apply locations London time type Full time posted on Posted 8 Days Ago job requisition id CMC4309 We are looking for a Senior Fullstack Engineer to join our CMC Wealth engineering team. The ideal candidate will be someone who wants to take on a leading role in driving technical direction, mentoring engineers, and ensuring we build robust, scalable, and high-quality solutions. We need a Senior Fullstack Engineer who is comfortable working across all aspects of our technology stack to help us deliver an exceptional customer experience. We need someone who is passionate about solving technical challenges, building best-in-class systems, and continually improving. If you are excited by the prospect of working in a collaborative environment where innovation is encouraged and creativity is rewarded, then this is the opportunity for you. Please note that we operate onsite working and would require you to come into the office 5 days per week. Why join our engineering team? We have big ambitions and a comprehensive backlog of ideas to make our vision of building the world's most trusted wealth management platform a reality. We also have the desire to make the engineering team a great place to work, where people are encouraged to use their skills and experience to work together to create something incredible. Our teams deploy to production multiple times a day, have full ownership of the technology they build and run and can make an impact on their very first day in the office. All team members have access to users to understand what they need and how they use the products we and our competitors have built. Our culture values collaboration, experimentation, and creativity. We want our engineers to grow and be the best versions of themselves, and we offer a collaborative working environment, opportunities for growth, and the freedom to experiment and learn. What is CMC Wealth? CMC Wealth is a combination of the OPTO () and CMC Invest () applications. They have both been created by dedicated teams in-house at CMC Markets with the purpose of helping people do more tomorrow with the money they have today. Both apps have been launched over the last few years and as our products evolve, we aim to help every customer achieve long-term financial success. To do this, we need to create a world-class engineering team and are currently looking for people to join our mission. Role and Responsibilities: Technical Leadership: Lead the technical direction of projects, making architectural decisions, and guiding the team in building scalable, secure, and reliable systems. Provide leadership on best practices for coding, security, and documentation. Participate in code reviews and help to maintain high standards across the team. Build and Run: Embrace the "build and run" philosophy by taking responsibility for the systems you help to create. Work across the full stack, from frontend features to backend services and infrastructure. Participate in on-call rotations and incident response, contributing to a reliable and resilient system. Customer Focus: Develop features that are focused on providing the best value to our customers and enhancing their overall experience. Collaborate with stakeholders to understand customer needs and ensure technical solutions align with those requirements. Mentorship and Development: Mentor junior engineers, helping them grow their technical and problem-solving skills. Promote a culture of continuous learning and knowledge sharing across the team. Cross-Functional Collaboration: Work closely with Product Managers, Designers, and other engineering teams to ensure alignment between technical solutions and business objectives. Communicate complex technical concepts effectively to non-technical stakeholders. Key Skills & Experience: Technical Proficiency: Strong experience in software development, including frontend and backend technologies. Proficiency in JavaScript/TypeScript, backend development (Node.js or similar), and cloud services (AWS). Familiarity with modern web technologies, backend APIs, and infrastructure as code. A T-shaped skill set, with depth in specific areas and the ability to contribute across various technical domains. Experience and Qualifications: Experience in software engineering with a proven track record of technical leadership. Experience in designing, building, and maintaining scalable, secure, and reliable systems. Best Practices Advocacy: Strong commitment to clean code, testing practices, and documentation. Experience with test-driven development, continuous integration, and continuous delivery. Operational Awareness: Familiarity with operational aspects, such as on-call duties, troubleshooting, and incident response in a production environment. Soft Skills: Excellent communication skills, both written and verbal, with the ability to effectively convey technical concepts to a broad audience. Proven ability to work effectively in a collaborative environment, demonstrating strong teamwork and stakeholder management skills. What You Can Expect from Us: A challenging and supportive environment where you can grow your skills and your career. Opportunities to take ownership and drive the technical direction of a greenfield product. The freedom to experiment, learn, and create solutions that have a real impact. A collaborative and inclusive culture where your ideas and input are valued. Useful Skills or Interests: Any of these are a bonus, but not necessary to start the role as you'll pick them up as you go: Native app development (Android or iOS) Python Infrastructure as code (Terraform) Trunk-based development Microservices architecture and distributed systems Open source contributions Experience in Financial Services or another regulated industry CMC Markets is powered by our people. We are an equal opportunities employer and are committed to creating a diverse and inclusive workplace, where our people feel confident to be themselves, feel valued and are able to do their best work. We don't just value differences and unique perspectives, we seek them out and we invite them in, because we know it will lead to better outcomes for everyone. About Us CMC Markets is one of the world's first ever fin-tech companies and was launched in 1989 to break down the barriers of financial trading and make trading accessible to everyone. Our mission is to use our award-winning, Next Generation trading platform and unparalleled client service to empower millions of people to have the best trading experience out there. Our clients can trade on thousands of instruments using the best technology, supported by sophisticated charting, competitive pricing and automated execution. We're trusted by investors globally, but also by banks, brokers, funds and trading desks though our top-tier liquidity institutional offering, enabling these businesses to expand into new markets and increase revenue potential. We were recently listed on the FTSE250, and our business continues to go from strength to strength as we continue to invest in our technology and our people.
16/05/2025
Full time
Senior Fullstack Engineer - Wealth Senior Fullstack Engineer - Wealth Apply locations London time type Full time posted on Posted 8 Days Ago job requisition id CMC4309 We are looking for a Senior Fullstack Engineer to join our CMC Wealth engineering team. The ideal candidate will be someone who wants to take on a leading role in driving technical direction, mentoring engineers, and ensuring we build robust, scalable, and high-quality solutions. We need a Senior Fullstack Engineer who is comfortable working across all aspects of our technology stack to help us deliver an exceptional customer experience. We need someone who is passionate about solving technical challenges, building best-in-class systems, and continually improving. If you are excited by the prospect of working in a collaborative environment where innovation is encouraged and creativity is rewarded, then this is the opportunity for you. Please note that we operate onsite working and would require you to come into the office 5 days per week. Why join our engineering team? We have big ambitions and a comprehensive backlog of ideas to make our vision of building the world's most trusted wealth management platform a reality. We also have the desire to make the engineering team a great place to work, where people are encouraged to use their skills and experience to work together to create something incredible. Our teams deploy to production multiple times a day, have full ownership of the technology they build and run and can make an impact on their very first day in the office. All team members have access to users to understand what they need and how they use the products we and our competitors have built. Our culture values collaboration, experimentation, and creativity. We want our engineers to grow and be the best versions of themselves, and we offer a collaborative working environment, opportunities for growth, and the freedom to experiment and learn. What is CMC Wealth? CMC Wealth is a combination of the OPTO () and CMC Invest () applications. They have both been created by dedicated teams in-house at CMC Markets with the purpose of helping people do more tomorrow with the money they have today. Both apps have been launched over the last few years and as our products evolve, we aim to help every customer achieve long-term financial success. To do this, we need to create a world-class engineering team and are currently looking for people to join our mission. Role and Responsibilities: Technical Leadership: Lead the technical direction of projects, making architectural decisions, and guiding the team in building scalable, secure, and reliable systems. Provide leadership on best practices for coding, security, and documentation. Participate in code reviews and help to maintain high standards across the team. Build and Run: Embrace the "build and run" philosophy by taking responsibility for the systems you help to create. Work across the full stack, from frontend features to backend services and infrastructure. Participate in on-call rotations and incident response, contributing to a reliable and resilient system. Customer Focus: Develop features that are focused on providing the best value to our customers and enhancing their overall experience. Collaborate with stakeholders to understand customer needs and ensure technical solutions align with those requirements. Mentorship and Development: Mentor junior engineers, helping them grow their technical and problem-solving skills. Promote a culture of continuous learning and knowledge sharing across the team. Cross-Functional Collaboration: Work closely with Product Managers, Designers, and other engineering teams to ensure alignment between technical solutions and business objectives. Communicate complex technical concepts effectively to non-technical stakeholders. Key Skills & Experience: Technical Proficiency: Strong experience in software development, including frontend and backend technologies. Proficiency in JavaScript/TypeScript, backend development (Node.js or similar), and cloud services (AWS). Familiarity with modern web technologies, backend APIs, and infrastructure as code. A T-shaped skill set, with depth in specific areas and the ability to contribute across various technical domains. Experience and Qualifications: Experience in software engineering with a proven track record of technical leadership. Experience in designing, building, and maintaining scalable, secure, and reliable systems. Best Practices Advocacy: Strong commitment to clean code, testing practices, and documentation. Experience with test-driven development, continuous integration, and continuous delivery. Operational Awareness: Familiarity with operational aspects, such as on-call duties, troubleshooting, and incident response in a production environment. Soft Skills: Excellent communication skills, both written and verbal, with the ability to effectively convey technical concepts to a broad audience. Proven ability to work effectively in a collaborative environment, demonstrating strong teamwork and stakeholder management skills. What You Can Expect from Us: A challenging and supportive environment where you can grow your skills and your career. Opportunities to take ownership and drive the technical direction of a greenfield product. The freedom to experiment, learn, and create solutions that have a real impact. A collaborative and inclusive culture where your ideas and input are valued. Useful Skills or Interests: Any of these are a bonus, but not necessary to start the role as you'll pick them up as you go: Native app development (Android or iOS) Python Infrastructure as code (Terraform) Trunk-based development Microservices architecture and distributed systems Open source contributions Experience in Financial Services or another regulated industry CMC Markets is powered by our people. We are an equal opportunities employer and are committed to creating a diverse and inclusive workplace, where our people feel confident to be themselves, feel valued and are able to do their best work. We don't just value differences and unique perspectives, we seek them out and we invite them in, because we know it will lead to better outcomes for everyone. About Us CMC Markets is one of the world's first ever fin-tech companies and was launched in 1989 to break down the barriers of financial trading and make trading accessible to everyone. Our mission is to use our award-winning, Next Generation trading platform and unparalleled client service to empower millions of people to have the best trading experience out there. Our clients can trade on thousands of instruments using the best technology, supported by sophisticated charting, competitive pricing and automated execution. We're trusted by investors globally, but also by banks, brokers, funds and trading desks though our top-tier liquidity institutional offering, enabling these businesses to expand into new markets and increase revenue potential. We were recently listed on the FTSE250, and our business continues to go from strength to strength as we continue to invest in our technology and our people.
At Vodafone, we're working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this. We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together. With us, you can truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference. Location: London + Hybrid Salary: Excellent basic salary plus bonus and Vodafone benefits Working Hours: Full time 37.5 hours per week - Mon to Fri Hybrid At Vodafone UK we believe that through collaboration and connection with our colleagues we can achieve great things. Our hybrid working approach allows our people to work both in the office and at home, providing the flexibility and resources you need to succeed in your role. We don't require you to be in on specific days; instead, we ask people to come into the office 2-3 days each week, on average 8 days a month. Our "Office in a Box" home working kit will provide you with everything you need, no matter where you are. Who We Are We're a global technology communications company that empowers people and businesses to stay connected and thrive in a digital world. With a focus on innovation, sustainability and earning customer loyalty, we leverage cutting-edge technology to offer products and services that enhance communication and improve lives. At Vodafone UK, diversity isn't just a buzzword, it is core to who we are as a company. We're proud to be certified as a Great Place to Work and are committed to driving inclusion for all; creating a workplace that is fully representative of the communities and customers we serve. Join our Vodafone UK Networks team, where we're continually building and enhancing our network, connecting millions of people and businesses across the country. Be part of the team that makes it all happen - simplifying, automating, and bringing better connectivity than ever before, with giga-fast speed, to our customers. What you'll do As Customer Insights Quality Specialist, you will play a key role in the Networks Quality UK team, focused on Customer Insights. You will support senior managers with Customer Insights data extraction, analysis and reporting regularly. You will perform Customer Insights KPI reporting and trend analysis. You will understand market specific customer usage behaviour trends and conduct tool-based data analysis on customer usage for predictive failure detection and quality improvements. You will extract, clean and analyse data from multiple sources to identify trends and provide meaningful recommendations. You will develop, maintain and improve regular reports using SQL, Python and other data analysis tools. Who you are You will have strong analytical skills. You will have a basic understanding and experience of SQL and Python (including Jupyter Notebooks) for data analysis, manipulation and reporting. You will have basic experience with data visualization tools e.g. Tableau Desktop, PowerBI or similar. You will have a basic knowledge of Mobile Networks architecture and KPI metrics impacting customer experience. You will have experience working with Microsoft Excel. You will have the ability to adapt quickly in a fast-changing environment. Worried that you don't meet all the desired criteria exactly? At Vodafone we are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background. If you're excited about this role but your experience doesn't align exactly with every part of the job description, we encourage you to apply as you may be the right candidate for this role or another role, and our recruitment team can help you see how your skills fit in. What we offer We believe that taking care of our employees is the key to their success. That is why we offer an excellent remuneration and bonus package with up to 28 days holiday entitlement, in addition to bank holidays and paid leave for charity projects. We offer an extensive benefits package that can be tailored to suit you and your family, including employee discounts, retail vouchers, pension plan and share schemes. We take pride in our commitment to supporting you at every stage of your career by providing top of the range learning and development tools and market leading parental leave policies. Together we can Vodafone UK are regulated by the Financial Conduct Authority and all offers of employment for this role are subject to background checks, including criminal (DBS) and financial checks to meet the regulators standards. If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, a sign language interpreter, or assistive technology, please refer to the Accessibility section of our Careers website for guidance. Vodafone is committed to attracting, developing and retaining the very best people by offering a motivating and inclusive workplace in which talent is truly recognised and rewarded. We are committed to promoting Inclusion for All with the belief that diversity plays an important role in the success of our business. We actively encourage everyone to consider becoming a part of our journey.
16/05/2025
Full time
At Vodafone, we're working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this. We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together. With us, you can truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference. Location: London + Hybrid Salary: Excellent basic salary plus bonus and Vodafone benefits Working Hours: Full time 37.5 hours per week - Mon to Fri Hybrid At Vodafone UK we believe that through collaboration and connection with our colleagues we can achieve great things. Our hybrid working approach allows our people to work both in the office and at home, providing the flexibility and resources you need to succeed in your role. We don't require you to be in on specific days; instead, we ask people to come into the office 2-3 days each week, on average 8 days a month. Our "Office in a Box" home working kit will provide you with everything you need, no matter where you are. Who We Are We're a global technology communications company that empowers people and businesses to stay connected and thrive in a digital world. With a focus on innovation, sustainability and earning customer loyalty, we leverage cutting-edge technology to offer products and services that enhance communication and improve lives. At Vodafone UK, diversity isn't just a buzzword, it is core to who we are as a company. We're proud to be certified as a Great Place to Work and are committed to driving inclusion for all; creating a workplace that is fully representative of the communities and customers we serve. Join our Vodafone UK Networks team, where we're continually building and enhancing our network, connecting millions of people and businesses across the country. Be part of the team that makes it all happen - simplifying, automating, and bringing better connectivity than ever before, with giga-fast speed, to our customers. What you'll do As Customer Insights Quality Specialist, you will play a key role in the Networks Quality UK team, focused on Customer Insights. You will support senior managers with Customer Insights data extraction, analysis and reporting regularly. You will perform Customer Insights KPI reporting and trend analysis. You will understand market specific customer usage behaviour trends and conduct tool-based data analysis on customer usage for predictive failure detection and quality improvements. You will extract, clean and analyse data from multiple sources to identify trends and provide meaningful recommendations. You will develop, maintain and improve regular reports using SQL, Python and other data analysis tools. Who you are You will have strong analytical skills. You will have a basic understanding and experience of SQL and Python (including Jupyter Notebooks) for data analysis, manipulation and reporting. You will have basic experience with data visualization tools e.g. Tableau Desktop, PowerBI or similar. You will have a basic knowledge of Mobile Networks architecture and KPI metrics impacting customer experience. You will have experience working with Microsoft Excel. You will have the ability to adapt quickly in a fast-changing environment. Worried that you don't meet all the desired criteria exactly? At Vodafone we are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background. If you're excited about this role but your experience doesn't align exactly with every part of the job description, we encourage you to apply as you may be the right candidate for this role or another role, and our recruitment team can help you see how your skills fit in. What we offer We believe that taking care of our employees is the key to their success. That is why we offer an excellent remuneration and bonus package with up to 28 days holiday entitlement, in addition to bank holidays and paid leave for charity projects. We offer an extensive benefits package that can be tailored to suit you and your family, including employee discounts, retail vouchers, pension plan and share schemes. We take pride in our commitment to supporting you at every stage of your career by providing top of the range learning and development tools and market leading parental leave policies. Together we can Vodafone UK are regulated by the Financial Conduct Authority and all offers of employment for this role are subject to background checks, including criminal (DBS) and financial checks to meet the regulators standards. If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, a sign language interpreter, or assistive technology, please refer to the Accessibility section of our Careers website for guidance. Vodafone is committed to attracting, developing and retaining the very best people by offering a motivating and inclusive workplace in which talent is truly recognised and rewarded. We are committed to promoting Inclusion for All with the belief that diversity plays an important role in the success of our business. We actively encourage everyone to consider becoming a part of our journey.
East and North Hertfordshire NHS Trust (Enherts-TR)
Stevenage, Hertfordshire
Here at East and North Hertfordshire NHS Trust, Our mission is: Providing high-quality, compassionate care for our communities Our vision to 2030 is: To be trusted to provide consistently outstanding care and exemplary service Job overview An exciting opportunity has arisen for a Renal Network Manager to join the newly established Renal Network in the East of England. The aim of the network is to support the implementation of the renal service specification. We are looking to recruit individuals who are passionate, hardworking, and dedicated and can focus on improving the experience and outcomes of renal patients. As an applicant, it is essential you have knowledge of renal services and previous experience of managing quality improvement projects using recognised quality improvement methodologies and approaches. At the heart of everything we do are our core values: Include, Respect, and Improve. We encourage you to embrace these values throughout the recruitment process and in your role with us. Main duties of the job You will work as part of a dynamic team, focusing on health inequality, health equity, and reducing variation to bring about improvement. Priorities will include: Restoring referrals for treatment and reducing waits (Covid recovery) Reducing variation across the pathways of care by harmonising the patient journey, using data to evidence need for change Reviewing and implementation of clear, standardised pathways of care with an initial focus on: Acute Kidney Injury (AKI) Chronic Kidney Disease (CKD) prevention and progression Renal Replacement Therapy (RRT) including dialysis and home therapies Transplantation We are looking for enthusiastic and self-motivated individuals who have a clear drive to join our team to deliver improved outcomes across our Renal network. The successful applicant will be supported to ensure that learning and development is identified and nurtured as part of this opportunity. Working for our organisation At East and North Hertfordshire NHS Trust, we are proud of the range of general & specialist services we provide & our 6,000 or so dedicated staff ensure our patients get the best care. Our ability to be flexible & innovative in the way in which we work and deliver our services to our catchment has never been more important than it is now. We run the following hospitals: The Lister Hospital, Stevenage New Queen Elizabeth II (New QEII), Welwyn Garden City Hertford County, Hertford We have ambitious plans to become an outstanding, patient-led Trust where dedicated staff provide high-quality, compassionate care to our patients. We continue to undergo significant transformation; our staff & patients are at the heart of delivering this ambitious agenda. We understand that finding and starting a new job is an important life decision. If you need reasonable adjustments for a disability or a life event, such as menopause - so that we can consider your application fairly & to get the best out of you during the selection process, please let us know. We are committed to a positive work-life balance for our employees. Employees are entitled to seek to work flexible working patterns & we are committed to listen and consider all requests. Such requests, of course, have to be made & considered formally, & will need to be balanced against service needs, but our starting point will always be to find ways to support making them happen. Detailed job description and main responsibilities Please see the attached Job Description and Person Specification applicant pack for further detailed information regarding this role. Person specification Qualifications/Training University Degree or Equivalent experience Possess a relevant professional level of experience of working at a senior level qualification, masters level, or equivalent level in Nephrology/Renal services Ongoing evidence of continuing development Previous Experience Detailed Knowledge of issues pertaining to Nephrology/Renal services Must have an understanding of the background to and aims of current healthcare policy and appreciate the implications of this on engagement Extensive knowledge of specialist areas, acquired through post-graduate diploma or equivalent experience or training plus further specialist knowledge or experience to master's level equivalent Should have an appreciation of the relationship between the Department of Health, NHSEI and individual provider and commissioning organisations Member of relevant professional body Skills & Qualities High-level management skills, able to perform to high level in clinical setting, holding services to account and ensuring effective use of NHS England resources High-level communication in particular skills across a range of agency and professional boundaries at a national level Other Requirements Ability to negotiate on difficult and controversial issues including performance and change Problem-solving skills and ability to respond to sudden unexpected demands Ability to analyse complex facts and situations and develop a range of options Takes decisions on difficult and contentious issues where there may be a number of courses of action Strategic thinking - ability to anticipate and resolve problems before they arise Demonstrated capability to plan over short, medium and long-term timeframes and adjust plans and resource requirements accordingly Must be able to prioritise own work effectively and be able to direct activities of others Experience of managing and motivating a team and reviewing performance of the individuals Must be able to use initiative to decide relevant actions and make recommendations to Sponsor/ Manager, with the aim of improving deliverables and compliance to policies Ability to make decisions autonomously, when required, on difficult issues, working to tight and often changing timescales Experience of identifying and interpreting National policy Experience of researching best practice (globally, private and public sector), interpreting its relevance and processes/ practices which could be implemented successfully to achieve system reform (advising on policy implementation) Working knowledge of Microsoft Office with intermediate keyboard skills Previously responsible for a budget, involved in budget setting and working Knowledge of financial processes Demonstrably involves patients in their work Consistently puts clinicians at the heart of decision making Values diversity and difference, operates with integrity and openness Works across boundaries, looks for collective success, listens, involves, respects and learns from the contribution of others Uses evidence to make improvements, seeks out innovation Actively develops themselves and others Needs to have a thorough understanding of and commitment to equality of opportunity and good working relationships both in terms of day-to-day working practices, but also in relation to management systems Willing to engage with and learn from peers, other professionals and colleagues in the desire to provide or support the most appropriate interventions Used to working in a busy environment Professional calm and efficient manner Adaptability, flexibility and ability to cope with uncertainty and change Ability to travel Effective organiser, influencer and networker Demonstrates a strong desire to improve performance and make a difference by focusing on goals Must be able to provide and receive highly complex, sensitive or contentious information, negotiate with senior stakeholders on difficult and controversial issues, and present complex and sensitive information to large and influential groups Comprehensive experience Quality improvement methodologies Managing Successful Projects Car owner or access to a vehicle Our values We want our staff to believe in, demonstrate and live our values in everything we do. Include We value the diversity and experience of our community colleagues and partners, creating relationships and climates that provide an opportunity to share, collaborate and grow together. Respect We create a safe environment where we are curious of the lived experience of others, seek out best practice and are open to listening and hearing new ideas. Improve We are committed to consistently delivering excellent services and continuously looking to improve through a creative workforce that feels empowered to act in service of our shared purpose. Committed to our Community East and North Hertfordshire NHS Trust is committed to equality, diversity and inclusion for all job applicants, staff, patients and the wider community. We want to create a workforce which represents the communities we serve. We are on a journey to become a more inclusive organisation and we welcome applications from everyone regardless of their background. In particular, we encourage applications from candidates with disabilities, and candidates from Black, Asian and Minority ethnic (BAME) backgrounds who are currently under-represented in various parts of our workforce. We understand the importance of balancing work and home life . click apply for full job details
16/05/2025
Full time
Here at East and North Hertfordshire NHS Trust, Our mission is: Providing high-quality, compassionate care for our communities Our vision to 2030 is: To be trusted to provide consistently outstanding care and exemplary service Job overview An exciting opportunity has arisen for a Renal Network Manager to join the newly established Renal Network in the East of England. The aim of the network is to support the implementation of the renal service specification. We are looking to recruit individuals who are passionate, hardworking, and dedicated and can focus on improving the experience and outcomes of renal patients. As an applicant, it is essential you have knowledge of renal services and previous experience of managing quality improvement projects using recognised quality improvement methodologies and approaches. At the heart of everything we do are our core values: Include, Respect, and Improve. We encourage you to embrace these values throughout the recruitment process and in your role with us. Main duties of the job You will work as part of a dynamic team, focusing on health inequality, health equity, and reducing variation to bring about improvement. Priorities will include: Restoring referrals for treatment and reducing waits (Covid recovery) Reducing variation across the pathways of care by harmonising the patient journey, using data to evidence need for change Reviewing and implementation of clear, standardised pathways of care with an initial focus on: Acute Kidney Injury (AKI) Chronic Kidney Disease (CKD) prevention and progression Renal Replacement Therapy (RRT) including dialysis and home therapies Transplantation We are looking for enthusiastic and self-motivated individuals who have a clear drive to join our team to deliver improved outcomes across our Renal network. The successful applicant will be supported to ensure that learning and development is identified and nurtured as part of this opportunity. Working for our organisation At East and North Hertfordshire NHS Trust, we are proud of the range of general & specialist services we provide & our 6,000 or so dedicated staff ensure our patients get the best care. Our ability to be flexible & innovative in the way in which we work and deliver our services to our catchment has never been more important than it is now. We run the following hospitals: The Lister Hospital, Stevenage New Queen Elizabeth II (New QEII), Welwyn Garden City Hertford County, Hertford We have ambitious plans to become an outstanding, patient-led Trust where dedicated staff provide high-quality, compassionate care to our patients. We continue to undergo significant transformation; our staff & patients are at the heart of delivering this ambitious agenda. We understand that finding and starting a new job is an important life decision. If you need reasonable adjustments for a disability or a life event, such as menopause - so that we can consider your application fairly & to get the best out of you during the selection process, please let us know. We are committed to a positive work-life balance for our employees. Employees are entitled to seek to work flexible working patterns & we are committed to listen and consider all requests. Such requests, of course, have to be made & considered formally, & will need to be balanced against service needs, but our starting point will always be to find ways to support making them happen. Detailed job description and main responsibilities Please see the attached Job Description and Person Specification applicant pack for further detailed information regarding this role. Person specification Qualifications/Training University Degree or Equivalent experience Possess a relevant professional level of experience of working at a senior level qualification, masters level, or equivalent level in Nephrology/Renal services Ongoing evidence of continuing development Previous Experience Detailed Knowledge of issues pertaining to Nephrology/Renal services Must have an understanding of the background to and aims of current healthcare policy and appreciate the implications of this on engagement Extensive knowledge of specialist areas, acquired through post-graduate diploma or equivalent experience or training plus further specialist knowledge or experience to master's level equivalent Should have an appreciation of the relationship between the Department of Health, NHSEI and individual provider and commissioning organisations Member of relevant professional body Skills & Qualities High-level management skills, able to perform to high level in clinical setting, holding services to account and ensuring effective use of NHS England resources High-level communication in particular skills across a range of agency and professional boundaries at a national level Other Requirements Ability to negotiate on difficult and controversial issues including performance and change Problem-solving skills and ability to respond to sudden unexpected demands Ability to analyse complex facts and situations and develop a range of options Takes decisions on difficult and contentious issues where there may be a number of courses of action Strategic thinking - ability to anticipate and resolve problems before they arise Demonstrated capability to plan over short, medium and long-term timeframes and adjust plans and resource requirements accordingly Must be able to prioritise own work effectively and be able to direct activities of others Experience of managing and motivating a team and reviewing performance of the individuals Must be able to use initiative to decide relevant actions and make recommendations to Sponsor/ Manager, with the aim of improving deliverables and compliance to policies Ability to make decisions autonomously, when required, on difficult issues, working to tight and often changing timescales Experience of identifying and interpreting National policy Experience of researching best practice (globally, private and public sector), interpreting its relevance and processes/ practices which could be implemented successfully to achieve system reform (advising on policy implementation) Working knowledge of Microsoft Office with intermediate keyboard skills Previously responsible for a budget, involved in budget setting and working Knowledge of financial processes Demonstrably involves patients in their work Consistently puts clinicians at the heart of decision making Values diversity and difference, operates with integrity and openness Works across boundaries, looks for collective success, listens, involves, respects and learns from the contribution of others Uses evidence to make improvements, seeks out innovation Actively develops themselves and others Needs to have a thorough understanding of and commitment to equality of opportunity and good working relationships both in terms of day-to-day working practices, but also in relation to management systems Willing to engage with and learn from peers, other professionals and colleagues in the desire to provide or support the most appropriate interventions Used to working in a busy environment Professional calm and efficient manner Adaptability, flexibility and ability to cope with uncertainty and change Ability to travel Effective organiser, influencer and networker Demonstrates a strong desire to improve performance and make a difference by focusing on goals Must be able to provide and receive highly complex, sensitive or contentious information, negotiate with senior stakeholders on difficult and controversial issues, and present complex and sensitive information to large and influential groups Comprehensive experience Quality improvement methodologies Managing Successful Projects Car owner or access to a vehicle Our values We want our staff to believe in, demonstrate and live our values in everything we do. Include We value the diversity and experience of our community colleagues and partners, creating relationships and climates that provide an opportunity to share, collaborate and grow together. Respect We create a safe environment where we are curious of the lived experience of others, seek out best practice and are open to listening and hearing new ideas. Improve We are committed to consistently delivering excellent services and continuously looking to improve through a creative workforce that feels empowered to act in service of our shared purpose. Committed to our Community East and North Hertfordshire NHS Trust is committed to equality, diversity and inclusion for all job applicants, staff, patients and the wider community. We want to create a workforce which represents the communities we serve. We are on a journey to become a more inclusive organisation and we welcome applications from everyone regardless of their background. In particular, we encourage applications from candidates with disabilities, and candidates from Black, Asian and Minority ethnic (BAME) backgrounds who are currently under-represented in various parts of our workforce. We understand the importance of balancing work and home life . click apply for full job details
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