Ready for a new challenge? Are you looking for work that makes a difference? Do you want to work with people who learn and grow together? If so, Opencast could be the place for you. We're a growing tech consultancy that creates user-centred solutions with purpose for our clients in government and business. The role The IT Engineer role sits within Opencast's IT Operations team and plays an important part in enabling the business to do its best work. As the team responsible for the technology, systems and support that colleagues rely on every day, IT Operations helps create a seamless employee experience and ensures people can work effectively wherever they are. Joining the team at an exciting stage of its growth, you'll help strengthen and shape the support service that underpins the wider organisation. You'll work closely with colleagues across the business, becoming a trusted point of contact for technology support while contributing to improvements that make day to day working simpler, more efficient and more reliable. This is a role where your impact will be visible. Whether you're helping a new starter get up and running, resolving issues that keep projects moving, or supporting the rollout of new technology, your work will directly influence the experience of employees across Opencast. You'll also have the opportunity to develop your own skills within a collaborative team environment, gaining exposure to technologies including macOS, Microsoft 365, Intune and a range of business critical platforms. For someone who enjoys combining technical problem solving with helping people, this role offers the chance to contribute to something bigger than day to day support, playing a key part in helping the organisation grow and operate effectively. Requirements This role involves onsite working. Applicants should be able to travel, as part of their daily commute, to our HQ in Newcastle upon Tyne. We're looking for people who value in person collaboration, enjoy building strong relationships, and are passionate about delivering solutions that make a real difference for our people and clients. Essential experience This role offers the opportunity to develop your technical expertise in a modern, cloud first environment while learning from experienced engineers and playing a visible role in the day to day success of the business. To get the most from the opportunity, you'll need a solid foundation in IT support and a genuine enthusiasm for technology. You'll likely bring experience in: Delivering IT support in a professional environment, with a strong focus on customer service and user experience. Troubleshooting and resolving hardware, software and user issues, including support at 1st and 2nd line level. Working with Microsoft 365 technologies and supporting users across core Microsoft applications and services. Managing and prioritising requests through an ITSM or ticket management platform. Supporting desktop operating systems, including Windows and/or macOS. Administering user accounts, access permissions and business applications. Following documented processes and maintaining accurate support documentation. Beyond technical capability, we're looking for someone who is naturally curious, enjoys solving problems and is motivated to continue developing their skills. You'll thrive in this role if you're someone who takes ownership, works well as part of a team and enjoys helping others get the best from technology. Experience with any of the following would be particularly valuable: Microsoft Intune or other MDM/RMM tools. Supporting macOS environments. Microsoft 365 certifications. Exposure to platforms such as Salesforce or Workday. Experience gained within a service led organisation where responsiveness and collaboration are important. Whether you're currently working as an IT Technician, Service Desk Analyst or IT Support Engineer, this is an opportunity to broaden your technical exposure, work with modern tooling and continue building a long term career within IT Operations. Salary £27,000 - £34,000 per annum. What we offer A competitive package including a 7% employer pension contribution, share options, and a discretionary bonus. You'll also benefit from 25 days' holiday and access to 3 annual "life happens" days to support unexpected situations. We provide wellbeing support, ongoing professional development, volunteering opportunities, and the chance to be part of a genuinely supportive team. Where you'll work This role requires regular on site attendance at our HQ in Newcastle upon Tyne. Applicants must be able to travel to our office as part of their normal working arrangements, as on site working is essential for fulfilling the responsibilities of the role. We include you We welcome candidates from all identities, attributes, ways of thinking and backgrounds to thrive in a career at Opencast. Our aim is for the diversity of our people to be reflected in the solutions we deliver, to help create a fairer society for all.
16/07/2026
Full time
Ready for a new challenge? Are you looking for work that makes a difference? Do you want to work with people who learn and grow together? If so, Opencast could be the place for you. We're a growing tech consultancy that creates user-centred solutions with purpose for our clients in government and business. The role The IT Engineer role sits within Opencast's IT Operations team and plays an important part in enabling the business to do its best work. As the team responsible for the technology, systems and support that colleagues rely on every day, IT Operations helps create a seamless employee experience and ensures people can work effectively wherever they are. Joining the team at an exciting stage of its growth, you'll help strengthen and shape the support service that underpins the wider organisation. You'll work closely with colleagues across the business, becoming a trusted point of contact for technology support while contributing to improvements that make day to day working simpler, more efficient and more reliable. This is a role where your impact will be visible. Whether you're helping a new starter get up and running, resolving issues that keep projects moving, or supporting the rollout of new technology, your work will directly influence the experience of employees across Opencast. You'll also have the opportunity to develop your own skills within a collaborative team environment, gaining exposure to technologies including macOS, Microsoft 365, Intune and a range of business critical platforms. For someone who enjoys combining technical problem solving with helping people, this role offers the chance to contribute to something bigger than day to day support, playing a key part in helping the organisation grow and operate effectively. Requirements This role involves onsite working. Applicants should be able to travel, as part of their daily commute, to our HQ in Newcastle upon Tyne. We're looking for people who value in person collaboration, enjoy building strong relationships, and are passionate about delivering solutions that make a real difference for our people and clients. Essential experience This role offers the opportunity to develop your technical expertise in a modern, cloud first environment while learning from experienced engineers and playing a visible role in the day to day success of the business. To get the most from the opportunity, you'll need a solid foundation in IT support and a genuine enthusiasm for technology. You'll likely bring experience in: Delivering IT support in a professional environment, with a strong focus on customer service and user experience. Troubleshooting and resolving hardware, software and user issues, including support at 1st and 2nd line level. Working with Microsoft 365 technologies and supporting users across core Microsoft applications and services. Managing and prioritising requests through an ITSM or ticket management platform. Supporting desktop operating systems, including Windows and/or macOS. Administering user accounts, access permissions and business applications. Following documented processes and maintaining accurate support documentation. Beyond technical capability, we're looking for someone who is naturally curious, enjoys solving problems and is motivated to continue developing their skills. You'll thrive in this role if you're someone who takes ownership, works well as part of a team and enjoys helping others get the best from technology. Experience with any of the following would be particularly valuable: Microsoft Intune or other MDM/RMM tools. Supporting macOS environments. Microsoft 365 certifications. Exposure to platforms such as Salesforce or Workday. Experience gained within a service led organisation where responsiveness and collaboration are important. Whether you're currently working as an IT Technician, Service Desk Analyst or IT Support Engineer, this is an opportunity to broaden your technical exposure, work with modern tooling and continue building a long term career within IT Operations. Salary £27,000 - £34,000 per annum. What we offer A competitive package including a 7% employer pension contribution, share options, and a discretionary bonus. You'll also benefit from 25 days' holiday and access to 3 annual "life happens" days to support unexpected situations. We provide wellbeing support, ongoing professional development, volunteering opportunities, and the chance to be part of a genuinely supportive team. Where you'll work This role requires regular on site attendance at our HQ in Newcastle upon Tyne. Applicants must be able to travel to our office as part of their normal working arrangements, as on site working is essential for fulfilling the responsibilities of the role. We include you We welcome candidates from all identities, attributes, ways of thinking and backgrounds to thrive in a career at Opencast. Our aim is for the diversity of our people to be reflected in the solutions we deliver, to help create a fairer society for all.
Who are we? Look at the latest headlines and you will see something Ki insures. Think space shuttles, world tours, wind farms, and even footballers' legs. Ki's mission is simple. Digitally disrupt and revolutionise a 335-year-old market. Working with Google and UCL, Ki has created a platform that uses algorithms, machine learning and large language models to give insurance brokers quotes in seconds, rather than days. Ki is proudly the biggest global algorithmic insurance carrier. It is the fastest growing syndicate in the Lloyd's of London market, and the first ever to make $100m in profit in 3 years. Ki's teams have varied backgrounds and work together in an agile, cross functional way to build the very best experience for its customers. Ki has big ambitions but needs more excellent minds to challenge the status quo and help it reach new horizons. We are seeking a skilled and motivated Application Support Engineer to join a team that provides hands on support for many applications. The ideal candidate will have a strong background in supporting a wide range of SaaS and COTS products, with specific experience of Insurance applications. This role involves troubleshooting, resolving technical issues, and providing exceptional customer support to ensure the smooth operation of our software solutions. The solutions supported cover several mid and back office teams within Ki such as Finance, Underwriting Operations, Claims, Actuarial, Risk and People teams. What you will be doing Provide technical support for a wide range of SaaS and COTS applications Troubleshoot and resolve application issues reported by end users quickly, using your knowledge and skills to deliver rapid and effective resolution Collaborate with development teams within Ki and vendors to identify and fix issues Take ownership of incidents and issues that span multiple teams, coordinating cross team efforts to drive resolution and ensure clear communication throughout Facilitate effective communication between teams, acting as a central point of coordination for complex, multi system issues Oversee the day to day operations of various applications, ensuring they are running efficiently and effectively Monitor system performance and health, addressing potential issues proactively. Perform routine application maintenance tasks, such as applying updates and patches, and ensuring the application environment is stable and secure. Creating and maintaining documentation related to application support processes, procedures, and knowledge base articles. Conduct training sessions and create user guides to help end users maximize the use of our products Lead the response to application related incidents, ensuring timely resolution and minimal disruption to business operations Perform Root Cause Analysis to investigating the underlying causes of application problems to prevent recurrence Proven problem solving skills and a proactive approach to improving system performance A wide range of technical skills to cover the breadth of applications supported Prior Insurance domain knowledge is crucial to this role Experience with ITIL frameworks. Deep knowledge of IT service management (ITSM) processes, including incident and problem management Proficiency in performance monitoring tools and techniques. Experience working with Microsoft based technologies, including: T SQL Understanding of HTML Familiarity with Microsoft Entra (identity and access management) Experience installing, configuring, and supporting applications on Windows servers Able to quickly understand business domains and assess genuine business value First class communication skills, with the ability to tailor your style to different audiences, both technical and non technical Nice to have: Knowledge of Salesforce What to expect during the recruitment process: 1) Initial recruiter screening call 2) Interview with hiring manager 3) Technical Interview (this may vary depending on the role) 4) Values Interview You'll get a highly competitive remuneration and benefits package. This is kept under constant review to make sure it stays relevant. We understand the power of saying thank you and take time to acknowledge and reward extraordinary effort by teams or individuals.
16/07/2026
Full time
Who are we? Look at the latest headlines and you will see something Ki insures. Think space shuttles, world tours, wind farms, and even footballers' legs. Ki's mission is simple. Digitally disrupt and revolutionise a 335-year-old market. Working with Google and UCL, Ki has created a platform that uses algorithms, machine learning and large language models to give insurance brokers quotes in seconds, rather than days. Ki is proudly the biggest global algorithmic insurance carrier. It is the fastest growing syndicate in the Lloyd's of London market, and the first ever to make $100m in profit in 3 years. Ki's teams have varied backgrounds and work together in an agile, cross functional way to build the very best experience for its customers. Ki has big ambitions but needs more excellent minds to challenge the status quo and help it reach new horizons. We are seeking a skilled and motivated Application Support Engineer to join a team that provides hands on support for many applications. The ideal candidate will have a strong background in supporting a wide range of SaaS and COTS products, with specific experience of Insurance applications. This role involves troubleshooting, resolving technical issues, and providing exceptional customer support to ensure the smooth operation of our software solutions. The solutions supported cover several mid and back office teams within Ki such as Finance, Underwriting Operations, Claims, Actuarial, Risk and People teams. What you will be doing Provide technical support for a wide range of SaaS and COTS applications Troubleshoot and resolve application issues reported by end users quickly, using your knowledge and skills to deliver rapid and effective resolution Collaborate with development teams within Ki and vendors to identify and fix issues Take ownership of incidents and issues that span multiple teams, coordinating cross team efforts to drive resolution and ensure clear communication throughout Facilitate effective communication between teams, acting as a central point of coordination for complex, multi system issues Oversee the day to day operations of various applications, ensuring they are running efficiently and effectively Monitor system performance and health, addressing potential issues proactively. Perform routine application maintenance tasks, such as applying updates and patches, and ensuring the application environment is stable and secure. Creating and maintaining documentation related to application support processes, procedures, and knowledge base articles. Conduct training sessions and create user guides to help end users maximize the use of our products Lead the response to application related incidents, ensuring timely resolution and minimal disruption to business operations Perform Root Cause Analysis to investigating the underlying causes of application problems to prevent recurrence Proven problem solving skills and a proactive approach to improving system performance A wide range of technical skills to cover the breadth of applications supported Prior Insurance domain knowledge is crucial to this role Experience with ITIL frameworks. Deep knowledge of IT service management (ITSM) processes, including incident and problem management Proficiency in performance monitoring tools and techniques. Experience working with Microsoft based technologies, including: T SQL Understanding of HTML Familiarity with Microsoft Entra (identity and access management) Experience installing, configuring, and supporting applications on Windows servers Able to quickly understand business domains and assess genuine business value First class communication skills, with the ability to tailor your style to different audiences, both technical and non technical Nice to have: Knowledge of Salesforce What to expect during the recruitment process: 1) Initial recruiter screening call 2) Interview with hiring manager 3) Technical Interview (this may vary depending on the role) 4) Values Interview You'll get a highly competitive remuneration and benefits package. This is kept under constant review to make sure it stays relevant. We understand the power of saying thank you and take time to acknowledge and reward extraordinary effort by teams or individuals.
Overview About the Role & Team IDC is a global leader in technology market intelligence and advisory services, operating across 110 offices worldwide. Our clients include the world's most innovative technology companies-from fast growing emerging vendors to the industry's most established global brands. As a Business Development Director, you will play a critical role in accelerating IDC's growth across EMEA. You will focus on new business development within a defined set of existing accounts, expanding IDC's footprint by building strong executive relationships and positioning our Custom Solutions portfolio. This role is ideal for a competitive, self driven professional who thrives in a fast paced, high impact environment. You will join a small, high performing team of Custom Solutions Specialists who partner closely with account teams to drive regional growth. What You'll Do Drive new business generation by selling IDC's Custom Solutions portfolio to clients in the technology sector. Identify, qualify, and close new opportunities through proactive prospecting, networking, and targeted outreach-owning the full sales cycle from first contact to contract signature. Support account managers by providing pre sales expertise and helping them position and sell Custom Solutions into their existing account relationships. Develop deep expertise in IDC's Custom Solutions offering, including key buyer personas (Marketing Intelligence, Regional Strategy, Marketing leaders) and their core use cases. Collaborate with EMEA leadership to shape regional growth priorities and contribute to the execution of strategic initiatives. Work closely with Global Solution Consultants to develop complex proposals, ensuring solution design aligns with client objectives. Maintain rigorous pipeline management in Salesforce, delivering accurate forecasting and consistently communicating progress to leadership. What You Bring Hunter mentality: Highly self motivated, resilient, and skilled at building pipeline in complex stakeholder environments. 10+ years of enterprise sales / business development experience, with demonstrated success in strategic account management and expansion. Experience selling to technology vendors and familiarity with the technology market intelligence ecosystem is strongly preferred. Proven ability to sell both custom, consultative solutions and defined product offerings. Strong executive presence and outstanding relationship building capabilities, including comfort engaging and influencing C suite stakeholders. Demonstrated excellence in owning the end to end sales cycle, including prospecting, outreach, positioning, and deal closure. BA/BS degree required; Marketing degree or MBA preferred. Exceptional written and verbal communication, presentation skills, critical thinking, and negotiation capabilities. Ability to thrive in a remote team environment with strong personal organisation and time management. English fluency required; English + German for Germany based roles. Willingness to travel periodically across EMEA. Hybrid working model. Why This Role Stands Out At IDC, your work shapes how the world understands technology-and where it goes next. You'll collaborate with exceptional colleagues who value rigor, integrity, and shared success. Our insights guide strategic decisions for business and technology leaders globally, influencing investment, innovation, and competitive strategy across industries. IDC has been recognized as Analyst Firm of the Year by IIAR for five consecutive years, reflecting our global impact, objectivity, and depth of expertise. With more than 1,000 analysts worldwide, IDC combines unmatched domain knowledge with practical relevance. Here, your ideas matter, your voice is heard, and your contributions directly help clients navigate the world's most dynamic technology markets. This is meaningful work in an environment that supports continuous growth, cross functional collaboration, and long term career development within a respected global brand. What We Offer Individualized culture: Freedom to explore new areas of interest and stretch your skills beyond your core specialty. Flexibility: Work from home, with only one in office day per month required. The opportunity to contribute within a highly professional, globally respected research and advisory firm where initiative, impact, and results are rewarded. Highly competitive benefits, ongoing training, and clear career progression pathways. Equal Opportunity Employer IDC is committed to equal employment opportunities for all qualified individuals. Employment eligibility verification is required. IDC participates in E Verify.
14/07/2026
Full time
Overview About the Role & Team IDC is a global leader in technology market intelligence and advisory services, operating across 110 offices worldwide. Our clients include the world's most innovative technology companies-from fast growing emerging vendors to the industry's most established global brands. As a Business Development Director, you will play a critical role in accelerating IDC's growth across EMEA. You will focus on new business development within a defined set of existing accounts, expanding IDC's footprint by building strong executive relationships and positioning our Custom Solutions portfolio. This role is ideal for a competitive, self driven professional who thrives in a fast paced, high impact environment. You will join a small, high performing team of Custom Solutions Specialists who partner closely with account teams to drive regional growth. What You'll Do Drive new business generation by selling IDC's Custom Solutions portfolio to clients in the technology sector. Identify, qualify, and close new opportunities through proactive prospecting, networking, and targeted outreach-owning the full sales cycle from first contact to contract signature. Support account managers by providing pre sales expertise and helping them position and sell Custom Solutions into their existing account relationships. Develop deep expertise in IDC's Custom Solutions offering, including key buyer personas (Marketing Intelligence, Regional Strategy, Marketing leaders) and their core use cases. Collaborate with EMEA leadership to shape regional growth priorities and contribute to the execution of strategic initiatives. Work closely with Global Solution Consultants to develop complex proposals, ensuring solution design aligns with client objectives. Maintain rigorous pipeline management in Salesforce, delivering accurate forecasting and consistently communicating progress to leadership. What You Bring Hunter mentality: Highly self motivated, resilient, and skilled at building pipeline in complex stakeholder environments. 10+ years of enterprise sales / business development experience, with demonstrated success in strategic account management and expansion. Experience selling to technology vendors and familiarity with the technology market intelligence ecosystem is strongly preferred. Proven ability to sell both custom, consultative solutions and defined product offerings. Strong executive presence and outstanding relationship building capabilities, including comfort engaging and influencing C suite stakeholders. Demonstrated excellence in owning the end to end sales cycle, including prospecting, outreach, positioning, and deal closure. BA/BS degree required; Marketing degree or MBA preferred. Exceptional written and verbal communication, presentation skills, critical thinking, and negotiation capabilities. Ability to thrive in a remote team environment with strong personal organisation and time management. English fluency required; English + German for Germany based roles. Willingness to travel periodically across EMEA. Hybrid working model. Why This Role Stands Out At IDC, your work shapes how the world understands technology-and where it goes next. You'll collaborate with exceptional colleagues who value rigor, integrity, and shared success. Our insights guide strategic decisions for business and technology leaders globally, influencing investment, innovation, and competitive strategy across industries. IDC has been recognized as Analyst Firm of the Year by IIAR for five consecutive years, reflecting our global impact, objectivity, and depth of expertise. With more than 1,000 analysts worldwide, IDC combines unmatched domain knowledge with practical relevance. Here, your ideas matter, your voice is heard, and your contributions directly help clients navigate the world's most dynamic technology markets. This is meaningful work in an environment that supports continuous growth, cross functional collaboration, and long term career development within a respected global brand. What We Offer Individualized culture: Freedom to explore new areas of interest and stretch your skills beyond your core specialty. Flexibility: Work from home, with only one in office day per month required. The opportunity to contribute within a highly professional, globally respected research and advisory firm where initiative, impact, and results are rewarded. Highly competitive benefits, ongoing training, and clear career progression pathways. Equal Opportunity Employer IDC is committed to equal employment opportunities for all qualified individuals. Employment eligibility verification is required. IDC participates in E Verify.
Music is UniversalIt's the passionate and dedicated team at Universal Music who help make us the world's leading music company. From A&R to finance, legal to digital, sales to marketing, Universal Music is the place to grow and develop your career within a truly commercial and innovative business that leads in everything it does.Everyone is welcome to apply for our roles, and we are determined to ensure that no applicant or employee receives less favourable treatment because of gender, race, disability, sexual orientation, religion, belief, age, marital status, background, pregnancy, or caring responsibilities. We also recognise the importance of diversity of thought within our teams and are fully committed to embracing the talents of people with autism, dyslexia, ADHD, and other forms of neurocognitive variation.We will always seek to make appropriate adjustments to recruitment, workplaces, and work processes to be fully inclusive to people with different needs and working styles. If you need us to make any reasonable adjustments for you from application onwards, including alternatives to the online form or to disclose a neurocognitive condition, please email RoleThe Support & Business Analyst is a hybrid role focused on both operational support and business analysis within Universal Publishing Music group. This is an exciting opportunity to develop knowledge across multiple websites, applications, and territories whilst contributing to the analysis, improvement, and delivery of technology solutions.Working closely with the Senior Director - Synch & Production Music, Director of Production Music Systems, Head of CRM & Systems Integration, Product Owners, development teams, and business stakeholders, you will be involved in a full range of duties - playing a key role in strengthening communication and delivering training and support to our network of websites, tools and business stakeholders while also helping to identify business needs, gather requirements, analyse processes, and support the successful delivery of digital products and enhancements.The role offers excellent exposure to Product Management, Agile delivery methodologies, stakeholder engagement, and business process improvement.Key ResponsibilitiesDuties will include, but are not limited to:Assist Product Owners in gathering, documenting, and refining business requirements for new features, enhancements, and system improvementsAnalyse support trends, user feedback, and system usage data to identify recurring issues and recommend improvementsCollaborate with Product Owners to prioritise enhancement requests based on business value, user impact, and strategic objectivesSupport change management activities including stakeholder communications, training, and rollout planning for new functionalityCreate and maintain business process documentation, user stories, acceptance criteria, and training materialsSupport the Product Owners with rollout and communication of IT projects and managing the triage, prioritisation, escalation and resolution of website and product issuesProvide first line support and communication to both the business and internal teamsMonitoring of application uptime and communication to the wider team and business stakeholders on live issue resolution(s)Integration with the primary build teams and attendance in build related meetings to understand Agile development methodology and to plan for any new training and commsOwnership of:The UPM suite of tools including Cue Sheet Helper, Apple Final Cut Pro and Adobe Premiere ProSitecore CMS and user guide and support for global territories including prioritisation of changes and requirements raised by super-users and communicating new functionality and translation requirements to global teamsSupport for Salescloud and Mulesoft integrations including territory training and assisting global teams with CMS enquiries. Includes requests and support for Marketing CloudUPM technology communication bulletins and communication with Application SupportManagement of Zendesk instancePost launch requirements gathering and prioritisation for the main UPM websiteGlobal Security Office requestsSkills and Experience RequiredYou will have a strong track record proving the ability to communicate with both internal teams and business stakeholders and have a can-do attitude - enjoying working in a collaborative and fast paced environment.Strong problem-solving skills with an interest in business analysis and product developmentUnderstanding of Agile delivery methodologies and the software development lifecycleExperience gathering and documenting business requirements or process improvements would be desirableSitecore CMS and Salesforce CRM experienceExperience with ZendeskConfident with reporting and analysis toolsKnowledge of Jira and ConfluenceBroad musical knowledge baseKey BehavioursExceptional oral and written communication skills with the ability to work under pressureSelf-starter with a strong initiativeDemonstrate the ability to elicit and document requirements, analyse processes, and translate needs into actionable solutionsAnalytical thinkerHas a can-do attitude and enjoys working in a collaborative environment that is constantly changing and evolvingStrong attention to detailCurious and proactive in identifying opportunities for process improvement and operational efficiencyAbility to balance operational support responsibilities with project-based workStrong organisational skills with the ability to manage competing priorities across support and project activitiesAbout UMG UKWe are Universal Music Group UK - the UK's leading music-based entertainment company. We exist to shape culture through the power of artistry. We help UK artists produce, distribute and promote the most critically acclaimed and commercially successful music to inspire and entertain fans at home and around the world.Bonus Tracks: Your BenefitsGroup Personal Pension Scheme (between 3% and 9%)Private Medical Insurance25 paid days of annual leaveInterest Free Season Ticket LoanHoliday Purchase schemeDental and Travel Insurance optionsCycle to Work SchemeSalary Sacrifice CarsSubsidised Gym MembershipEmployee Discounts (Reward Gateway)Just So You Know The company presents this job description as a guide to the major areas and duties for which the jobholder is accountable. However, the business operates in an environment that demands change and the jobholder's specific responsibilities and activities will vary and develop. Therefore, the job description should be seen as indicative and not as a permanent, definitive, and exhaustive statement.Job Category:Universal Music Group
13/07/2026
Full time
Music is UniversalIt's the passionate and dedicated team at Universal Music who help make us the world's leading music company. From A&R to finance, legal to digital, sales to marketing, Universal Music is the place to grow and develop your career within a truly commercial and innovative business that leads in everything it does.Everyone is welcome to apply for our roles, and we are determined to ensure that no applicant or employee receives less favourable treatment because of gender, race, disability, sexual orientation, religion, belief, age, marital status, background, pregnancy, or caring responsibilities. We also recognise the importance of diversity of thought within our teams and are fully committed to embracing the talents of people with autism, dyslexia, ADHD, and other forms of neurocognitive variation.We will always seek to make appropriate adjustments to recruitment, workplaces, and work processes to be fully inclusive to people with different needs and working styles. If you need us to make any reasonable adjustments for you from application onwards, including alternatives to the online form or to disclose a neurocognitive condition, please email RoleThe Support & Business Analyst is a hybrid role focused on both operational support and business analysis within Universal Publishing Music group. This is an exciting opportunity to develop knowledge across multiple websites, applications, and territories whilst contributing to the analysis, improvement, and delivery of technology solutions.Working closely with the Senior Director - Synch & Production Music, Director of Production Music Systems, Head of CRM & Systems Integration, Product Owners, development teams, and business stakeholders, you will be involved in a full range of duties - playing a key role in strengthening communication and delivering training and support to our network of websites, tools and business stakeholders while also helping to identify business needs, gather requirements, analyse processes, and support the successful delivery of digital products and enhancements.The role offers excellent exposure to Product Management, Agile delivery methodologies, stakeholder engagement, and business process improvement.Key ResponsibilitiesDuties will include, but are not limited to:Assist Product Owners in gathering, documenting, and refining business requirements for new features, enhancements, and system improvementsAnalyse support trends, user feedback, and system usage data to identify recurring issues and recommend improvementsCollaborate with Product Owners to prioritise enhancement requests based on business value, user impact, and strategic objectivesSupport change management activities including stakeholder communications, training, and rollout planning for new functionalityCreate and maintain business process documentation, user stories, acceptance criteria, and training materialsSupport the Product Owners with rollout and communication of IT projects and managing the triage, prioritisation, escalation and resolution of website and product issuesProvide first line support and communication to both the business and internal teamsMonitoring of application uptime and communication to the wider team and business stakeholders on live issue resolution(s)Integration with the primary build teams and attendance in build related meetings to understand Agile development methodology and to plan for any new training and commsOwnership of:The UPM suite of tools including Cue Sheet Helper, Apple Final Cut Pro and Adobe Premiere ProSitecore CMS and user guide and support for global territories including prioritisation of changes and requirements raised by super-users and communicating new functionality and translation requirements to global teamsSupport for Salescloud and Mulesoft integrations including territory training and assisting global teams with CMS enquiries. Includes requests and support for Marketing CloudUPM technology communication bulletins and communication with Application SupportManagement of Zendesk instancePost launch requirements gathering and prioritisation for the main UPM websiteGlobal Security Office requestsSkills and Experience RequiredYou will have a strong track record proving the ability to communicate with both internal teams and business stakeholders and have a can-do attitude - enjoying working in a collaborative and fast paced environment.Strong problem-solving skills with an interest in business analysis and product developmentUnderstanding of Agile delivery methodologies and the software development lifecycleExperience gathering and documenting business requirements or process improvements would be desirableSitecore CMS and Salesforce CRM experienceExperience with ZendeskConfident with reporting and analysis toolsKnowledge of Jira and ConfluenceBroad musical knowledge baseKey BehavioursExceptional oral and written communication skills with the ability to work under pressureSelf-starter with a strong initiativeDemonstrate the ability to elicit and document requirements, analyse processes, and translate needs into actionable solutionsAnalytical thinkerHas a can-do attitude and enjoys working in a collaborative environment that is constantly changing and evolvingStrong attention to detailCurious and proactive in identifying opportunities for process improvement and operational efficiencyAbility to balance operational support responsibilities with project-based workStrong organisational skills with the ability to manage competing priorities across support and project activitiesAbout UMG UKWe are Universal Music Group UK - the UK's leading music-based entertainment company. We exist to shape culture through the power of artistry. We help UK artists produce, distribute and promote the most critically acclaimed and commercially successful music to inspire and entertain fans at home and around the world.Bonus Tracks: Your BenefitsGroup Personal Pension Scheme (between 3% and 9%)Private Medical Insurance25 paid days of annual leaveInterest Free Season Ticket LoanHoliday Purchase schemeDental and Travel Insurance optionsCycle to Work SchemeSalary Sacrifice CarsSubsidised Gym MembershipEmployee Discounts (Reward Gateway)Just So You Know The company presents this job description as a guide to the major areas and duties for which the jobholder is accountable. However, the business operates in an environment that demands change and the jobholder's specific responsibilities and activities will vary and develop. Therefore, the job description should be seen as indicative and not as a permanent, definitive, and exhaustive statement.Job Category:Universal Music Group
Overview Job Title: IT Support Analyst (On Site). Infopro Digital, the B2B group specialising in information and technology, is currently looking for an IT Support Analyst (On Site) on a permanent contract to strengthen the team at its Barbour ABI business. Barbour ABI powers the UK built environment with the best intelligence to help our clients grow. Best known for our construction project leads, our portfolio includes analytics, market research reports and bespoke consultancy. With over 1.7 million projects in our dataset, our products and services are renowned for their accuracy, depth, and efficacy. Join Barbour ABI and get the best of both worlds Working at Barbour ABI will provide you with the exciting challenges and autonomy you are looking for within a dynamic and nimble SME, but backed by the growth plans and structure of a global business, Infopro Digital, with 4000+ employees and leading intelligence brands in 26 countries. We are seeking a customer-focused Onsite IT Support Analyst to deliver high-quality desk side support services. This role requires a proactive individual with a strong "customer first" mindset, who can confidently provide onsite technical support and act as a key link between colleagues and the centralised Service Desk. You will complement the remote Service Desk by resolving incidents and fulfilling requests that require physical presence, ensuring a seamless and efficient IT support experience across the business. Reporting to: Head of Infrastructure and Support Responsibilities Provide reliable onsite deskside support for hardware, software, and connectivity issues Act as a primary point of contact for IT queries, ensuring clear communication and effective resolution or escalation Work closely with the centralised Service Desk to resolve incidents and service requests requiring onsite intervention Support and improve the overall colleague experience through responsive and professional service delivery Conduct new starter IT inductions and ensure smooth onboarding, including device setup and access provisioning Provide Audio Visual and meeting room support (e.g. Microsoft Teams Rooms, Poly systems) Troubleshoot and resolve issues across Windows, Mac, and mobile devices Coordinate and perform hardware break/fix activities, including liaising with third-party engineers where required Build, configure, and deploy end-user devices in line with IT standards Maintain accurate asset records and manage equipment inventory Support procurement processes, including ordering, receiving, and assigning IT equipment Carry out IT equipment disposal and lifecycle activities in line with policy Assist in office moves, desk setups, and workplace changes Provide guidance and basic training to end users on core IT systems and applications Support IT projects, product rollouts, and technology deployments Investigate and resolve onsite connectivity issues where remote resolution is not possible Monitor tickets and ensure incidents and requests are progressed in line with service levels Maintain accurate updates within the ITSM system (e.g. EasyVista or similar) Work collaboratively with wider IT teams to ensure timely and effective resolutions Contribute to continuous improvement by providing feedback on processes, tools, and user experience Ensure all activities align with IT policies, standards, and security requirements Essential Skills & Experience Proven experience in an onsite or deskside IT support role Strong customer service focus with a professional and approachable manner Excellent communication and interpersonal skills Ability to manage and prioritise workload effectively Strong troubleshooting and problem-solving skills Ability to work independently while contributing to a wider team Technical Experience Microsoft 365 (Outlook, Teams, SharePoint, OneDrive, Office apps) Windows 10/11 and MacOS support Active Directory (user account administration, access management) IT Service Management tools (e.g. EasyVista or similar) Basic networking (TCP/IP, connectivity troubleshooting) AV and meeting room technologies (Microsoft Teams Rooms, Poly) Mobile device support (iPhone, iPad, smartphones) Hardware support, builds, and deployment Endpoint management tools (e.g. Ivanti) Security tools (e.g. Netskope) Exposure to virtual desktop environments Familiarity with systems such as Salesforce Telephony support inclusive of call recordings and analytical reporting Virtual and physical desktop support Benefits 3pm finish on a Friday Some home working is available where role and business needs permit - max 2 days per week home working 25 to 30 days holiday Day off for your birthday Purchase extra holidays Volunteering days Pension and Life Assurance Great company culture that offers professional development, training and regular social events Our Foundations and Values At Infopro Digital, we are driven by core values such as entrepreneurial spirit, constant customer focus, promoting diversity, striving for significant impact, and a collaborative culture. By joining us, you become part of a dynamic community that embraces these values on a daily basis, shaping the future with passion and commitment. Diversity is one of our core values. We are convinced that our teams, drawn from all backgrounds and with different backgrounds and experiences, are one of the key drivers of our success. The Group is committed to a policy of equal opportunities and inclusion, from recruitment to career development, and we strive to provide an equitable working environment to promote the well-being of our teams. Who are we? Infopro Digital is a B2B group specialising in information and technology. With a presence in 26 countries, the group has over 4,000 employees of 79 nationalities. Infopro Digital connects professional communities. Our brands are leaders in the five key economic sectors: construction and public sector, automotive, industry, risk & insurance, and retail. With our solutions, our customers make informed decisions and companies develop their business and sustainable performance. Are you a passionate professional looking for new opportunities? Don't wait any longer and join Infopro Digital's community of professionals! Equal Opportunities We provide equal opportunities to employees and job applicants and do not discriminate either directly or indirectly, because of any protected characteristic or any other characteristic or activity protected by law. To fully comply with all laws prohibiting discrimination in all phases of employment, we have set up a system of monitoring all job applications; we therefore ask you to complete the equal opportunities questions on this form. This information will be collected anonymously, in confidence and will not be seen by anyone directly involved in the hiring process; it will be stored separately and used only to provide statistics for monitoring purposes. There is no obligation on you to provide information. All applicants will be treated the same, whether or not they provide this information.
12/07/2026
Full time
Overview Job Title: IT Support Analyst (On Site). Infopro Digital, the B2B group specialising in information and technology, is currently looking for an IT Support Analyst (On Site) on a permanent contract to strengthen the team at its Barbour ABI business. Barbour ABI powers the UK built environment with the best intelligence to help our clients grow. Best known for our construction project leads, our portfolio includes analytics, market research reports and bespoke consultancy. With over 1.7 million projects in our dataset, our products and services are renowned for their accuracy, depth, and efficacy. Join Barbour ABI and get the best of both worlds Working at Barbour ABI will provide you with the exciting challenges and autonomy you are looking for within a dynamic and nimble SME, but backed by the growth plans and structure of a global business, Infopro Digital, with 4000+ employees and leading intelligence brands in 26 countries. We are seeking a customer-focused Onsite IT Support Analyst to deliver high-quality desk side support services. This role requires a proactive individual with a strong "customer first" mindset, who can confidently provide onsite technical support and act as a key link between colleagues and the centralised Service Desk. You will complement the remote Service Desk by resolving incidents and fulfilling requests that require physical presence, ensuring a seamless and efficient IT support experience across the business. Reporting to: Head of Infrastructure and Support Responsibilities Provide reliable onsite deskside support for hardware, software, and connectivity issues Act as a primary point of contact for IT queries, ensuring clear communication and effective resolution or escalation Work closely with the centralised Service Desk to resolve incidents and service requests requiring onsite intervention Support and improve the overall colleague experience through responsive and professional service delivery Conduct new starter IT inductions and ensure smooth onboarding, including device setup and access provisioning Provide Audio Visual and meeting room support (e.g. Microsoft Teams Rooms, Poly systems) Troubleshoot and resolve issues across Windows, Mac, and mobile devices Coordinate and perform hardware break/fix activities, including liaising with third-party engineers where required Build, configure, and deploy end-user devices in line with IT standards Maintain accurate asset records and manage equipment inventory Support procurement processes, including ordering, receiving, and assigning IT equipment Carry out IT equipment disposal and lifecycle activities in line with policy Assist in office moves, desk setups, and workplace changes Provide guidance and basic training to end users on core IT systems and applications Support IT projects, product rollouts, and technology deployments Investigate and resolve onsite connectivity issues where remote resolution is not possible Monitor tickets and ensure incidents and requests are progressed in line with service levels Maintain accurate updates within the ITSM system (e.g. EasyVista or similar) Work collaboratively with wider IT teams to ensure timely and effective resolutions Contribute to continuous improvement by providing feedback on processes, tools, and user experience Ensure all activities align with IT policies, standards, and security requirements Essential Skills & Experience Proven experience in an onsite or deskside IT support role Strong customer service focus with a professional and approachable manner Excellent communication and interpersonal skills Ability to manage and prioritise workload effectively Strong troubleshooting and problem-solving skills Ability to work independently while contributing to a wider team Technical Experience Microsoft 365 (Outlook, Teams, SharePoint, OneDrive, Office apps) Windows 10/11 and MacOS support Active Directory (user account administration, access management) IT Service Management tools (e.g. EasyVista or similar) Basic networking (TCP/IP, connectivity troubleshooting) AV and meeting room technologies (Microsoft Teams Rooms, Poly) Mobile device support (iPhone, iPad, smartphones) Hardware support, builds, and deployment Endpoint management tools (e.g. Ivanti) Security tools (e.g. Netskope) Exposure to virtual desktop environments Familiarity with systems such as Salesforce Telephony support inclusive of call recordings and analytical reporting Virtual and physical desktop support Benefits 3pm finish on a Friday Some home working is available where role and business needs permit - max 2 days per week home working 25 to 30 days holiday Day off for your birthday Purchase extra holidays Volunteering days Pension and Life Assurance Great company culture that offers professional development, training and regular social events Our Foundations and Values At Infopro Digital, we are driven by core values such as entrepreneurial spirit, constant customer focus, promoting diversity, striving for significant impact, and a collaborative culture. By joining us, you become part of a dynamic community that embraces these values on a daily basis, shaping the future with passion and commitment. Diversity is one of our core values. We are convinced that our teams, drawn from all backgrounds and with different backgrounds and experiences, are one of the key drivers of our success. The Group is committed to a policy of equal opportunities and inclusion, from recruitment to career development, and we strive to provide an equitable working environment to promote the well-being of our teams. Who are we? Infopro Digital is a B2B group specialising in information and technology. With a presence in 26 countries, the group has over 4,000 employees of 79 nationalities. Infopro Digital connects professional communities. Our brands are leaders in the five key economic sectors: construction and public sector, automotive, industry, risk & insurance, and retail. With our solutions, our customers make informed decisions and companies develop their business and sustainable performance. Are you a passionate professional looking for new opportunities? Don't wait any longer and join Infopro Digital's community of professionals! Equal Opportunities We provide equal opportunities to employees and job applicants and do not discriminate either directly or indirectly, because of any protected characteristic or any other characteristic or activity protected by law. To fully comply with all laws prohibiting discrimination in all phases of employment, we have set up a system of monitoring all job applications; we therefore ask you to complete the equal opportunities questions on this form. This information will be collected anonymously, in confidence and will not be seen by anyone directly involved in the hiring process; it will be stored separately and used only to provide statistics for monitoring purposes. There is no obligation on you to provide information. All applicants will be treated the same, whether or not they provide this information.
Location: Hybrid / Redheughs Rigg, Edinburgh EH12 9DQ, UK job type: Permanent / Full-time Sector and subsector: IT Cybersecurity Salary: Competitive salary Company Description: At Quorum Cyber, we're on a mission to help good people win.Founded in Edinburgh in 2016, we're one of the fastest growing cyber security companies in the UK and North America, serving over 400 customers on four continents. We protect organisations against the rising threat of cyber-attacks, enabling them to thrive in an increasingly unpredictable and inhospitable digital landscape. As a Microsoft-only security house, a Microsoft Solutions Partner for Security, a member of the Microsoft Intelligent Security Association (MISA), and winner of the Microsoft Security MSSP of the Year 2025 award, we offer a unified security ecosystem comprised of innovative services, all delivered through our customer platform, Clarity. In September 2024, Quorum Cyber acquired Canada-based, Microsoft Solutions Partner for Security, Difenda. This was closely followed in December 2024 by the acquisition of US-based, Kivu Consulting, a global cyber security firm with world-leading incident response capabilities. Role Purpose: Joining the Sales Operations team, responsible for sales reporting, forecasting, administration of Salesforce, and operational analysis, helping the business scale efficiently while maintaining accuracy and visibility across the pipeline. What I Do Is: Own day-to-day Salesforce administration, data quality, structure and governance Improve Salesforce workflows, reporting and automation to improve efficiency Produce accurate, timely sales dashboards and reports Analyse sales trends, identify risks and opportunities, and present insights to senior stakeholders Support quarterly and annual planning with data-driven analysis Maintain and report on sales forecasting models Work with Revenue leadership to ensure forecast accuracy and consistency Work with Revenue leadership to formulate quotas, comp plans and commissions Support Deal Desk with data and insight into deal structuring and commercials Work closely with Sales, Finance, Operations as part of the Sales Operations team The Skills I Need Are: Experience with Salesforce administration in a service based business Advanced Excel skills and BI tools Experience in sales operations or data analysis Experience of working in a Cyber Security environment Strong analytical skills with the ability to turn data into actionable insight Excellent attention to detail and data accuracy I Know I Have Done A Great Job If: We are forecasting accurately and efficiently Sales leadership feel supported with effective data to make improvements to the sales process Other Information: You will get an excellent salary, with world class benefits. As leading-edge technology company you will have access to the latest technology, and an environment that will encourage and nurture your curiosity. We are passionate about your development, and you will be empowered to advance your skills and expertise. Our Commitment to Equality & Diversity: "Our diversity is a huge part of our success, and collecting data during the hiring process helps us understand how to keep strengthening and supporting that diversity." We are an equal opportunity employer. We are committed to fostering an inclusive, accessible, and equitable workplace where all qualified applicants receive fair consideration. We do not discriminate on the basis of race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, disability, or any other characteristic protected under applicable federal, provincial, or territorial human rights legislation. The information requested below is collected to help us meet our employment equity and reporting obligations, and to support our ongoing diversity and inclusion initiatives. Providing this information is entirely voluntary. It will not be shared with hiring managers and will not be used in any hiring decision. Declining to provide this information will not affect your application in any way. Apply for this position First name Last name Email LinkedIn profile Phone Location CV file Do you have the right to work in the UK? If you hold a Visa, please provide the Visa status Have you been referred to this job by a current Quorum Cyber employee? No Yes
07/07/2026
Full time
Location: Hybrid / Redheughs Rigg, Edinburgh EH12 9DQ, UK job type: Permanent / Full-time Sector and subsector: IT Cybersecurity Salary: Competitive salary Company Description: At Quorum Cyber, we're on a mission to help good people win.Founded in Edinburgh in 2016, we're one of the fastest growing cyber security companies in the UK and North America, serving over 400 customers on four continents. We protect organisations against the rising threat of cyber-attacks, enabling them to thrive in an increasingly unpredictable and inhospitable digital landscape. As a Microsoft-only security house, a Microsoft Solutions Partner for Security, a member of the Microsoft Intelligent Security Association (MISA), and winner of the Microsoft Security MSSP of the Year 2025 award, we offer a unified security ecosystem comprised of innovative services, all delivered through our customer platform, Clarity. In September 2024, Quorum Cyber acquired Canada-based, Microsoft Solutions Partner for Security, Difenda. This was closely followed in December 2024 by the acquisition of US-based, Kivu Consulting, a global cyber security firm with world-leading incident response capabilities. Role Purpose: Joining the Sales Operations team, responsible for sales reporting, forecasting, administration of Salesforce, and operational analysis, helping the business scale efficiently while maintaining accuracy and visibility across the pipeline. What I Do Is: Own day-to-day Salesforce administration, data quality, structure and governance Improve Salesforce workflows, reporting and automation to improve efficiency Produce accurate, timely sales dashboards and reports Analyse sales trends, identify risks and opportunities, and present insights to senior stakeholders Support quarterly and annual planning with data-driven analysis Maintain and report on sales forecasting models Work with Revenue leadership to ensure forecast accuracy and consistency Work with Revenue leadership to formulate quotas, comp plans and commissions Support Deal Desk with data and insight into deal structuring and commercials Work closely with Sales, Finance, Operations as part of the Sales Operations team The Skills I Need Are: Experience with Salesforce administration in a service based business Advanced Excel skills and BI tools Experience in sales operations or data analysis Experience of working in a Cyber Security environment Strong analytical skills with the ability to turn data into actionable insight Excellent attention to detail and data accuracy I Know I Have Done A Great Job If: We are forecasting accurately and efficiently Sales leadership feel supported with effective data to make improvements to the sales process Other Information: You will get an excellent salary, with world class benefits. As leading-edge technology company you will have access to the latest technology, and an environment that will encourage and nurture your curiosity. We are passionate about your development, and you will be empowered to advance your skills and expertise. Our Commitment to Equality & Diversity: "Our diversity is a huge part of our success, and collecting data during the hiring process helps us understand how to keep strengthening and supporting that diversity." We are an equal opportunity employer. We are committed to fostering an inclusive, accessible, and equitable workplace where all qualified applicants receive fair consideration. We do not discriminate on the basis of race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, disability, or any other characteristic protected under applicable federal, provincial, or territorial human rights legislation. The information requested below is collected to help us meet our employment equity and reporting obligations, and to support our ongoing diversity and inclusion initiatives. Providing this information is entirely voluntary. It will not be shared with hiring managers and will not be used in any hiring decision. Declining to provide this information will not affect your application in any way. Apply for this position First name Last name Email LinkedIn profile Phone Location CV file Do you have the right to work in the UK? If you hold a Visa, please provide the Visa status Have you been referred to this job by a current Quorum Cyber employee? No Yes
Our client is looking for a Security Operations Centre (SOC) Analyst to join a modern, continuously evolving SOC environment. You'll work hands on with real world threats, monitoring and investigating security events across multiple customer environments while developing your skills alongside experienced analysts. This role is ideal for someone who enjoys investigation, thrives in fast paced environments, and wants clear progression within cybersecurity. What you'll be doing Detect & Investigate Monitor and triage alerts across SIEM, EDR/XDR, email and web security platforms Investigate suspicious activity and determine impact and severity Build clear timelines and maintain high quality investigation notes Escalate complex cases with clear technical context Review vulnerability outputs and provide basic prioritisation insight Hunt & Improve Participate in threat hunting activities Contribute ideas to improve detections, dashboards and runbooks Support testing of new detection logic and use cases Collaborate & Communicate Provide clear written updates to customers and internal stakeholders Take part in shift handovers to ensure continuity What you bring 1+ year experience in a SOC, or 3+ years in infrastructure or networking with strong security exposure Experience triaging and investigating security alerts Understanding of attacker behaviour, TTPs and common attack chains Ability to identify indicators of compromise across endpoints, networks and logs Hands on experience with at least one SIEM, EDR or XDR platform Familiarity with ticketing systems (e.g. ServiceNow, JIRA, Salesforce) Knowledge of Windows, macOS and Linux environments Understanding of DNS, HTTP, SMB and LDAP Awareness of MITRE ATT&CK and distinguishing legitimate vs suspicious activity Why join? A technical, analyst first SOC that values quality investigations Structured training, cyber ranges and real incident exposure Clear career paths into Threat Intelligence, SOC Engineering, Incident Response and senior SOC roles Collaborative, agile team culture that values curiosity and continuous improvement Supportive environment with regular knowledge sharing and team events
07/07/2026
Full time
Our client is looking for a Security Operations Centre (SOC) Analyst to join a modern, continuously evolving SOC environment. You'll work hands on with real world threats, monitoring and investigating security events across multiple customer environments while developing your skills alongside experienced analysts. This role is ideal for someone who enjoys investigation, thrives in fast paced environments, and wants clear progression within cybersecurity. What you'll be doing Detect & Investigate Monitor and triage alerts across SIEM, EDR/XDR, email and web security platforms Investigate suspicious activity and determine impact and severity Build clear timelines and maintain high quality investigation notes Escalate complex cases with clear technical context Review vulnerability outputs and provide basic prioritisation insight Hunt & Improve Participate in threat hunting activities Contribute ideas to improve detections, dashboards and runbooks Support testing of new detection logic and use cases Collaborate & Communicate Provide clear written updates to customers and internal stakeholders Take part in shift handovers to ensure continuity What you bring 1+ year experience in a SOC, or 3+ years in infrastructure or networking with strong security exposure Experience triaging and investigating security alerts Understanding of attacker behaviour, TTPs and common attack chains Ability to identify indicators of compromise across endpoints, networks and logs Hands on experience with at least one SIEM, EDR or XDR platform Familiarity with ticketing systems (e.g. ServiceNow, JIRA, Salesforce) Knowledge of Windows, macOS and Linux environments Understanding of DNS, HTTP, SMB and LDAP Awareness of MITRE ATT&CK and distinguishing legitimate vs suspicious activity Why join? A technical, analyst first SOC that values quality investigations Structured training, cyber ranges and real incident exposure Clear career paths into Threat Intelligence, SOC Engineering, Incident Response and senior SOC roles Collaborative, agile team culture that values curiosity and continuous improvement Supportive environment with regular knowledge sharing and team events
Our client is looking for a Security Operations Centre (SOC) Analyst to join a modern, continuously evolving SOC environment. You'll work hands on with real world threats, monitoring and investigating security events across multiple customer environments while developing your skills alongside experienced analysts. This role is ideal for someone who enjoys investigation, thrives in fast paced environments, and wants clear progression within cybersecurity. What you'll be doing Detect & Investigate Monitor and triage alerts across SIEM, EDR/XDR, email and web security platforms Investigate suspicious activity and determine impact and severity Build clear timelines and maintain high quality investigation notes Escalate complex cases with clear technical context Review vulnerability outputs and provide basic prioritisation insight Hunt & Improve Participate in threat hunting activities Contribute ideas to improve detections, dashboards and runbooks Support testing of new detection logic and use cases Collaborate & Communicate Provide clear written updates to customers and internal stakeholders Take part in shift handovers to ensure continuity What you bring 1+ year experience in a SOC, or 3+ years in infrastructure or networking with strong security exposure Experience triaging and investigating security alerts Understanding of attacker behaviour, TTPs and common attack chains Ability to identify indicators of compromise across endpoints, networks and logs Hands on experience with at least one SIEM, EDR or XDR platform Familiarity with ticketing systems (e.g. ServiceNow, JIRA, Salesforce) Knowledge of Windows, macOS and Linux environments Understanding of DNS, HTTP, SMB and LDAP Awareness of MITRE ATT&CK and distinguishing legitimate vs suspicious activity Why join? A technical, analyst first SOC that values quality investigations Structured training, cyber ranges and real incident exposure Clear career paths into Threat Intelligence, SOC Engineering, Incident Response and senior SOC roles Collaborative, agile team culture that values curiosity and continuous improvement Supportive environment with regular knowledge sharing and team events
07/07/2026
Full time
Our client is looking for a Security Operations Centre (SOC) Analyst to join a modern, continuously evolving SOC environment. You'll work hands on with real world threats, monitoring and investigating security events across multiple customer environments while developing your skills alongside experienced analysts. This role is ideal for someone who enjoys investigation, thrives in fast paced environments, and wants clear progression within cybersecurity. What you'll be doing Detect & Investigate Monitor and triage alerts across SIEM, EDR/XDR, email and web security platforms Investigate suspicious activity and determine impact and severity Build clear timelines and maintain high quality investigation notes Escalate complex cases with clear technical context Review vulnerability outputs and provide basic prioritisation insight Hunt & Improve Participate in threat hunting activities Contribute ideas to improve detections, dashboards and runbooks Support testing of new detection logic and use cases Collaborate & Communicate Provide clear written updates to customers and internal stakeholders Take part in shift handovers to ensure continuity What you bring 1+ year experience in a SOC, or 3+ years in infrastructure or networking with strong security exposure Experience triaging and investigating security alerts Understanding of attacker behaviour, TTPs and common attack chains Ability to identify indicators of compromise across endpoints, networks and logs Hands on experience with at least one SIEM, EDR or XDR platform Familiarity with ticketing systems (e.g. ServiceNow, JIRA, Salesforce) Knowledge of Windows, macOS and Linux environments Understanding of DNS, HTTP, SMB and LDAP Awareness of MITRE ATT&CK and distinguishing legitimate vs suspicious activity Why join? A technical, analyst first SOC that values quality investigations Structured training, cyber ranges and real incident exposure Clear career paths into Threat Intelligence, SOC Engineering, Incident Response and senior SOC roles Collaborative, agile team culture that values curiosity and continuous improvement Supportive environment with regular knowledge sharing and team events
IT Administrator £32-37,000 basic % bonus Hybrid - 3 days, South London IT role. People-first. If you're the kind of IT professional who lights up a room rather than disappears into one, read on. Our partner, Firethorn Talent, is representing a market-leading UK residential property business that are 15 years in and growing. Based near South London, their IT Administrator is a genuine frontline role - roughly 70% reactive, keeping the business running day-to-day through tickets, troubleshooting and hands-on support, with the rest spent on projects, onboarding new starters and building out IT policies and processes. You'll work with every department and report to the IT Project Manager. What the role looks like day-to-day: Managing and resolving IT helpdesk tickets - hardware, software and network issues Administering O365 Suite, Azure AD and Exchange Onboarding new starters - setting up hardware, software and user accounts Delivering IT training and security awareness to staff across the business Implementing and maintaining security protocols and access controls Documenting IT processes and managing company IT assets Researching and recommending new tech to support business objectives Who we're looking for: Demonstrated working experience in IT administrator or support positions, with strong O365 and troubleshooting skills. Technically solid, but just as importantly - someone who genuinely enjoys working with people. Strong O365 admin knowledge (Azure AD, Exchange) - non-negotiable Proven IT troubleshooting ability across hardware, software and networks Experience in an IT admin or systems support role Confident communicator - comfortable training non-technical staff CRM experience (Salesforce or similar) is a plus, not a must Outgoing, energetic and a natural collaborator What's on the table: £32-37,000 basic, dependent on experience % discretionary bonus Hybrid working - 3 days South London head office, 2 from home Medical Cash Plan, Life Assurance and Company Pension Ongoing training and development Applications from people with experience in the following or similar job titles will be considered: IT Coordinator, IT Administrator, IT Support Engineer, IT Support Technician, Service Desk Analyst, 1st/2nd Line Support, Systems Support Engineer. Please contact Talent for a confidential chat about this role or career changes/moves on an ongoing basis.
03/07/2026
Full time
IT Administrator £32-37,000 basic % bonus Hybrid - 3 days, South London IT role. People-first. If you're the kind of IT professional who lights up a room rather than disappears into one, read on. Our partner, Firethorn Talent, is representing a market-leading UK residential property business that are 15 years in and growing. Based near South London, their IT Administrator is a genuine frontline role - roughly 70% reactive, keeping the business running day-to-day through tickets, troubleshooting and hands-on support, with the rest spent on projects, onboarding new starters and building out IT policies and processes. You'll work with every department and report to the IT Project Manager. What the role looks like day-to-day: Managing and resolving IT helpdesk tickets - hardware, software and network issues Administering O365 Suite, Azure AD and Exchange Onboarding new starters - setting up hardware, software and user accounts Delivering IT training and security awareness to staff across the business Implementing and maintaining security protocols and access controls Documenting IT processes and managing company IT assets Researching and recommending new tech to support business objectives Who we're looking for: Demonstrated working experience in IT administrator or support positions, with strong O365 and troubleshooting skills. Technically solid, but just as importantly - someone who genuinely enjoys working with people. Strong O365 admin knowledge (Azure AD, Exchange) - non-negotiable Proven IT troubleshooting ability across hardware, software and networks Experience in an IT admin or systems support role Confident communicator - comfortable training non-technical staff CRM experience (Salesforce or similar) is a plus, not a must Outgoing, energetic and a natural collaborator What's on the table: £32-37,000 basic, dependent on experience % discretionary bonus Hybrid working - 3 days South London head office, 2 from home Medical Cash Plan, Life Assurance and Company Pension Ongoing training and development Applications from people with experience in the following or similar job titles will be considered: IT Coordinator, IT Administrator, IT Support Engineer, IT Support Technician, Service Desk Analyst, 1st/2nd Line Support, Systems Support Engineer. Please contact Talent for a confidential chat about this role or career changes/moves on an ongoing basis.
Senior Workforce Analyst (Open) - 12 month FTC At Expedia Group, we help travelers explore the world, one journey at a time. As a global travel company powered by passionate people, trusted partnerships, and leading technology, we connect travelers, partners, and advertisers through our consumer brands, B2B network, and travel advertising business. Here, you'll do meaningful work that helps millions of people discover, book, and experience travel with more ease, confidence, and joy. Our five Behaviors - Traveler First, Think Big, Operate with Excellence, Ownership Mindset, and Succeed Together - help foster a supportive environment where people can grow their careers and have the flexibility, benefits, and support to do their best work. Join us and build for travelers everywhere. As a Senior Analyst, you will handle modeling forecasts, discovering insights, and finding opportunities through the use of statistical, data mining and visualization techniques. Your role will include collaborating with internal partners and transverse teams to analyze forecast variances, understanding and mitigating variance drivers, finding opportunities to improve operational efficiencies, and delivering against high organizational standards. This is a high impact and visibility role with meaningful interaction with senior leadership and with goals that directly impact the bottom line of the business. Responsibilities Provide data-driven recommendations across multiple business lines, partnering with business stakeholders, finance teams, and vendor managers to build a thorough understanding of workstreams and key performance metrics. Develop and maintain demand, workload, and staffing forecast models based on historical data. Maintain historical data hygiene as well as proactively adjusting forecast models to account for changes in processes and metrics. Gather and analyze data to identify trends and patterns. Make recommendations to reduce workload and improve productivity for partner teams. Supervise and track the results of recommendations. Analyze for potential risks in staffing levels and develop/implement plans to aid the operation in mitigating the risks as needed. Utilize system reporting tools to analyze current business processes and to support continuous process improvements. Find opportunities for improvement through data-setting targets, understanding drivers, assessing performance, and modelling scenarios. Present results back to the business in a structured, data-driven manner-simplifying complicated concepts for non-technical public. Develop clear and comprehensive process documentation, workflows, and detailed work instructions for our services. Experience and Qualifications Have previous planning or forecasting experience. Advanced Excel skills and competence in use of analytical tools: SQL, Salesforce, Tableau, etc. Experience with one or more of the statistical modeling languages/ toolboxes such as R, SAS, or Python is a plus. Analytical Mindset- a problem solving approach that gets to the underlying business questions using a variety of data sources. Partner Partnership- analytical resourcefulness and leadership, coupled with proven cross functional partnership. Comfortable creating strategic recommendations and obtaining organizational approval at senior levels. Effective communicator-build and sustain effective communications with other roles involved in the project. Flexible approach-tailor experienced knowledge to meet specific circumstance. Educated to degree level or equivalent. The total cash range for this position in Prague is Kč772,500.00 to Kč1,081,500.00. Employees in this role have the potential to increase their pay up to Kč1,236,000.00, which is the top of the range, based on ongoing, demonstrated, and sustained performance in the role. Starting pay for this role will vary based on multiple factors, including location, available budget, and an individual's knowledge, skills, and experience. Pay ranges may be modified in the future. Benefits and Perks Expedia Group offers benefits and perks designed to support employees and their families, including medical, dental, and vision coverage; paid time off; an Employee Assistance Program; wellness and travel reimbursement; travel discounts; and International Airlines Travel Agent Network membership. Learn more about life at Expedia Group at Accommodation requests Expedia Group is committed to providing an inclusive and accessible recruiting experience. If you need an accommodation or adjustment due to a disability during the application or recruiting process, please submit a request at Equal Opportunity Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability or age.
03/07/2026
Full time
Senior Workforce Analyst (Open) - 12 month FTC At Expedia Group, we help travelers explore the world, one journey at a time. As a global travel company powered by passionate people, trusted partnerships, and leading technology, we connect travelers, partners, and advertisers through our consumer brands, B2B network, and travel advertising business. Here, you'll do meaningful work that helps millions of people discover, book, and experience travel with more ease, confidence, and joy. Our five Behaviors - Traveler First, Think Big, Operate with Excellence, Ownership Mindset, and Succeed Together - help foster a supportive environment where people can grow their careers and have the flexibility, benefits, and support to do their best work. Join us and build for travelers everywhere. As a Senior Analyst, you will handle modeling forecasts, discovering insights, and finding opportunities through the use of statistical, data mining and visualization techniques. Your role will include collaborating with internal partners and transverse teams to analyze forecast variances, understanding and mitigating variance drivers, finding opportunities to improve operational efficiencies, and delivering against high organizational standards. This is a high impact and visibility role with meaningful interaction with senior leadership and with goals that directly impact the bottom line of the business. Responsibilities Provide data-driven recommendations across multiple business lines, partnering with business stakeholders, finance teams, and vendor managers to build a thorough understanding of workstreams and key performance metrics. Develop and maintain demand, workload, and staffing forecast models based on historical data. Maintain historical data hygiene as well as proactively adjusting forecast models to account for changes in processes and metrics. Gather and analyze data to identify trends and patterns. Make recommendations to reduce workload and improve productivity for partner teams. Supervise and track the results of recommendations. Analyze for potential risks in staffing levels and develop/implement plans to aid the operation in mitigating the risks as needed. Utilize system reporting tools to analyze current business processes and to support continuous process improvements. Find opportunities for improvement through data-setting targets, understanding drivers, assessing performance, and modelling scenarios. Present results back to the business in a structured, data-driven manner-simplifying complicated concepts for non-technical public. Develop clear and comprehensive process documentation, workflows, and detailed work instructions for our services. Experience and Qualifications Have previous planning or forecasting experience. Advanced Excel skills and competence in use of analytical tools: SQL, Salesforce, Tableau, etc. Experience with one or more of the statistical modeling languages/ toolboxes such as R, SAS, or Python is a plus. Analytical Mindset- a problem solving approach that gets to the underlying business questions using a variety of data sources. Partner Partnership- analytical resourcefulness and leadership, coupled with proven cross functional partnership. Comfortable creating strategic recommendations and obtaining organizational approval at senior levels. Effective communicator-build and sustain effective communications with other roles involved in the project. Flexible approach-tailor experienced knowledge to meet specific circumstance. Educated to degree level or equivalent. The total cash range for this position in Prague is Kč772,500.00 to Kč1,081,500.00. Employees in this role have the potential to increase their pay up to Kč1,236,000.00, which is the top of the range, based on ongoing, demonstrated, and sustained performance in the role. Starting pay for this role will vary based on multiple factors, including location, available budget, and an individual's knowledge, skills, and experience. Pay ranges may be modified in the future. Benefits and Perks Expedia Group offers benefits and perks designed to support employees and their families, including medical, dental, and vision coverage; paid time off; an Employee Assistance Program; wellness and travel reimbursement; travel discounts; and International Airlines Travel Agent Network membership. Learn more about life at Expedia Group at Accommodation requests Expedia Group is committed to providing an inclusive and accessible recruiting experience. If you need an accommodation or adjustment due to a disability during the application or recruiting process, please submit a request at Equal Opportunity Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability or age.
About the role We're looking for a RevOps Systems Analyst to help build a modern, AI-powered revenue operations stack. This isn't a traditional Salesforce admin role. We're building a GTM tech stack where AI is a first-class citizen, automations are genuinely intelligent, and our CRM is a living system that reflects how our business actually works. You'll function as a Salesforce admin and backend developer in one. You'll own platform administration, build complex automations via Flows and Apex, and develop and maintain custom services and integrations, including Salesforce MCP servers and AI tooling that connect our CRM to the broader systems our team runs on. For larger engineering efforts, you'll work shoulder-to-shoulder with our engineering team, scoping and shipping together. Responsibilities Administer our Salesforce org: object model, data architecture, user configuration, and platform health. Build and maintain automations via Salesforce Flows, Apex, and custom services that power our GTM processes end to end. Develop and maintain Salesforce MCP servers and AI tooling that extend CRM functionality into AI-powered workflows. Design and maintain SQL-based data pipelines that feed dashboards and revenue reporting across the org. Translate ambiguous business problems into clean technical scope, from stakeholder conversation to implemented solution. Requirements Salesforce administration experience with deep familiarity across the object model, Flows, data loading tools, and platform configuration. Strong Apex development skills: you can build, debug, and maintain custom logic, triggers, and integrations without leaning on a separate engineering team. SQL proficiency: you can decompose ambiguous questions into answerable queries and are comfortable with complex joins, aggregations, and pipeline logic. Systems mindset: you can hold an end-to-end process in your head, trace a field from its origin through every downstream dependency, and anticipate what breaks when something changes. Excited by modern tooling: you're drawn to building AI-native systems and are curious about where Salesforce, MCP, and AI agents intersect. Bonus Familiarity with dbt or modern data transformation tooling. Experience with BI tools such as Sigma or Looker. Benefits Innovative culture: You'll be part of a generational opportunity to define the trajectory of AI, surrounded by a team pushing the boundaries of what's possible. Growth paths: Joining ElevenLabs means joining a dynamic team with countless opportunities to drive impact - beyond your immediate role and responsibilities. Learning & development: ElevenLabs proactively supports professional development through an annual discretionary stipend. Social travel: We also provide an annual discretionary stipend to meet up with colleagues each year, however you choose. Annual company offsite: Each year, we bring the entire team together in a new location - past offsites have included Croatia and Italy. Co-working: If you're not located near one of our main hubs, we offer a monthly co-working stipend. Location This role is remote and can be executed globally. If you prefer, you can work from our offices in London, New York, San Francisco, and Warsaw.
03/07/2026
Full time
About the role We're looking for a RevOps Systems Analyst to help build a modern, AI-powered revenue operations stack. This isn't a traditional Salesforce admin role. We're building a GTM tech stack where AI is a first-class citizen, automations are genuinely intelligent, and our CRM is a living system that reflects how our business actually works. You'll function as a Salesforce admin and backend developer in one. You'll own platform administration, build complex automations via Flows and Apex, and develop and maintain custom services and integrations, including Salesforce MCP servers and AI tooling that connect our CRM to the broader systems our team runs on. For larger engineering efforts, you'll work shoulder-to-shoulder with our engineering team, scoping and shipping together. Responsibilities Administer our Salesforce org: object model, data architecture, user configuration, and platform health. Build and maintain automations via Salesforce Flows, Apex, and custom services that power our GTM processes end to end. Develop and maintain Salesforce MCP servers and AI tooling that extend CRM functionality into AI-powered workflows. Design and maintain SQL-based data pipelines that feed dashboards and revenue reporting across the org. Translate ambiguous business problems into clean technical scope, from stakeholder conversation to implemented solution. Requirements Salesforce administration experience with deep familiarity across the object model, Flows, data loading tools, and platform configuration. Strong Apex development skills: you can build, debug, and maintain custom logic, triggers, and integrations without leaning on a separate engineering team. SQL proficiency: you can decompose ambiguous questions into answerable queries and are comfortable with complex joins, aggregations, and pipeline logic. Systems mindset: you can hold an end-to-end process in your head, trace a field from its origin through every downstream dependency, and anticipate what breaks when something changes. Excited by modern tooling: you're drawn to building AI-native systems and are curious about where Salesforce, MCP, and AI agents intersect. Bonus Familiarity with dbt or modern data transformation tooling. Experience with BI tools such as Sigma or Looker. Benefits Innovative culture: You'll be part of a generational opportunity to define the trajectory of AI, surrounded by a team pushing the boundaries of what's possible. Growth paths: Joining ElevenLabs means joining a dynamic team with countless opportunities to drive impact - beyond your immediate role and responsibilities. Learning & development: ElevenLabs proactively supports professional development through an annual discretionary stipend. Social travel: We also provide an annual discretionary stipend to meet up with colleagues each year, however you choose. Annual company offsite: Each year, we bring the entire team together in a new location - past offsites have included Croatia and Italy. Co-working: If you're not located near one of our main hubs, we offer a monthly co-working stipend. Location This role is remote and can be executed globally. If you prefer, you can work from our offices in London, New York, San Francisco, and Warsaw.
MCS Group is looking for a Data Engineer / Analytics Developer to join a growing team delivering data, reporting and automation solutions that support operational and business decision-making. This is a hands on role for a Data Engineer / Analytics Engineer who enjoys working across data engineering, analytics and process automation. You'll collaborate with a range of business and technical stakeholders, helping to improve the flow, quality and accessibility of data while delivering solutions that drive efficiency and insight. The Role Build and maintain data pipelines and integration processes Develop and optimise data solutions using Python, SQL and Snowflake Support reporting, analytics and dashboard development Design and implement automation solutions using the Microsoft Power Platform Work with business stakeholders to understand data requirements and translate them into practical solutions Monitor data quality, troubleshoot issues and support continuous improvement initiatives Contribute to documentation, governance and best practice across the data landscape The Person Mid Level or Senior level experience in a Data Engineer, Analytics Engineer, BI Developer, Data Analyst or similar role Strong hands on experience with Python, SQL and Snowflake Experience with Power BI, Power Apps and Power Automate Understanding of data modelling, ETL/ELT processes and data quality principles Experience working with large datasets and business critical reporting Strong analytical and problem solving skills Excellent communication and stakeholder engagement abilities Experience working with Salesforce or other CRM platforms - is desirable Location: County Antrim (On Site 5 days per Week) Contract: 12 Month Temporary Contract (PAYE) Salary: Equivalent to £57,000+ per annum MCS Group is committed to Equality, Diversity, and Inclusion for all, being the first recruitment agency in NI to achieve Bronze Diversity Mark accreditation. If you have a disability that means you require a reasonable adjustment to be considered at any stage of the recruitment process, please contact us and we will endeavour to facilitate the request.
01/07/2026
Full time
MCS Group is looking for a Data Engineer / Analytics Developer to join a growing team delivering data, reporting and automation solutions that support operational and business decision-making. This is a hands on role for a Data Engineer / Analytics Engineer who enjoys working across data engineering, analytics and process automation. You'll collaborate with a range of business and technical stakeholders, helping to improve the flow, quality and accessibility of data while delivering solutions that drive efficiency and insight. The Role Build and maintain data pipelines and integration processes Develop and optimise data solutions using Python, SQL and Snowflake Support reporting, analytics and dashboard development Design and implement automation solutions using the Microsoft Power Platform Work with business stakeholders to understand data requirements and translate them into practical solutions Monitor data quality, troubleshoot issues and support continuous improvement initiatives Contribute to documentation, governance and best practice across the data landscape The Person Mid Level or Senior level experience in a Data Engineer, Analytics Engineer, BI Developer, Data Analyst or similar role Strong hands on experience with Python, SQL and Snowflake Experience with Power BI, Power Apps and Power Automate Understanding of data modelling, ETL/ELT processes and data quality principles Experience working with large datasets and business critical reporting Strong analytical and problem solving skills Excellent communication and stakeholder engagement abilities Experience working with Salesforce or other CRM platforms - is desirable Location: County Antrim (On Site 5 days per Week) Contract: 12 Month Temporary Contract (PAYE) Salary: Equivalent to £57,000+ per annum MCS Group is committed to Equality, Diversity, and Inclusion for all, being the first recruitment agency in NI to achieve Bronze Diversity Mark accreditation. If you have a disability that means you require a reasonable adjustment to be considered at any stage of the recruitment process, please contact us and we will endeavour to facilitate the request.
Portfolio are proudly representing our client, a market leading SaaS business in their search for a Service Desk Analyst. Dealing with external software users, you will be the first line of support for those experiencing issues with the App or On-line platform. You will have good levels of technical ability, good customer service skills and capability to explain things simply to non-technical people! This is an ideal entry level role for anyone looking to progress in a service desk role with the relevant knowledge and experience! Job Purpose We are looking for a highly capable service desk analyst to assess and optimize the performance of our end-user software. You will be analysing the performance of IT systems, resolving IT equipment and software issues, and providing IT support to our clients and personnel through phone calls and emails. To ensure success as a service desk analyst, you should exhibit sound knowledge of IT system analysis and experience in an IT support role. A first-class service desk analyst will be someone whose IT expertise and customer service results in enhanced end-user support and system performance. Hours of work Rota basis of either 8:00am - 16:00pm, 8:30am - 16:30pm, 9:00am - 17:00pm, 9:30am - 17:30pm Day-to-day responsibilities: Provide all inbound support queries to the service desk via all Omni channels. Provide a response to all inbound email queries. Troubleshoot technical queries to identify the type of query raised and provide first time resolution to basic questions and training needs. Gather information from the client, investigating any complex technical issues and escalate second line support. Take ownership of any complex technical queries and keep regular contact with client ensuring any updates and resolutions are communicated to the client. Keep CRM (salesforce) up to date ensuring all calls are logged as cases, accurately against the correct account. Provide one to one training as and when required based on client's needs. Escalate any complaints which cannot be resolved at 1st touch to the customer care team. Always ensure Service Level Agreement adherence. Meet and exceed Key Performance Indicators. Arrange and sit Microsoft Teams meetings alongside clients with support queries. Required skills and experience In-depth and current knowledge of computer programs and hardware. Proficiency in customer relationship management (CRM) and task management software. Exceptional analytical and problem-solving skills. Advanced collaboration, communication, and interpersonal skills. Excellent organizational and time management skills. Benefits Enhanced holidays - 25 days increasing to 27 after 2 years' service and 28 after 5 years' service (22 Days for Field Sales) Private health care cover after 5 years' service New business referral scheme Access to Health Shield Access to the EAP service Refer a friend scheme Paid birthday leave Pension scheme contribution increasing to 5% after 5 years' service and again to 7% after 7 years' service Group life insurance Eye care contribution Travel Season Ticket loan scheme Milestone recognition Discounted products - Manchester City centre parking (AO Arena) / First Bus Travel Club Membership / Microsoft Home User programme / Anglian Home Improvements Pace health Club (situated in the park Inn) discounted gym membership and spa treatments Park Inn 20% off food and drink New Century food and drink discount Revolution De Cuba food and drink discount Cycle 2 Work scheme after probationary period On site Gym Bright Exchange perks INDMANJ 51243LFR The Portfolio Group are acting on behalf of our client in recruiting for this position.
30/06/2026
Full time
Portfolio are proudly representing our client, a market leading SaaS business in their search for a Service Desk Analyst. Dealing with external software users, you will be the first line of support for those experiencing issues with the App or On-line platform. You will have good levels of technical ability, good customer service skills and capability to explain things simply to non-technical people! This is an ideal entry level role for anyone looking to progress in a service desk role with the relevant knowledge and experience! Job Purpose We are looking for a highly capable service desk analyst to assess and optimize the performance of our end-user software. You will be analysing the performance of IT systems, resolving IT equipment and software issues, and providing IT support to our clients and personnel through phone calls and emails. To ensure success as a service desk analyst, you should exhibit sound knowledge of IT system analysis and experience in an IT support role. A first-class service desk analyst will be someone whose IT expertise and customer service results in enhanced end-user support and system performance. Hours of work Rota basis of either 8:00am - 16:00pm, 8:30am - 16:30pm, 9:00am - 17:00pm, 9:30am - 17:30pm Day-to-day responsibilities: Provide all inbound support queries to the service desk via all Omni channels. Provide a response to all inbound email queries. Troubleshoot technical queries to identify the type of query raised and provide first time resolution to basic questions and training needs. Gather information from the client, investigating any complex technical issues and escalate second line support. Take ownership of any complex technical queries and keep regular contact with client ensuring any updates and resolutions are communicated to the client. Keep CRM (salesforce) up to date ensuring all calls are logged as cases, accurately against the correct account. Provide one to one training as and when required based on client's needs. Escalate any complaints which cannot be resolved at 1st touch to the customer care team. Always ensure Service Level Agreement adherence. Meet and exceed Key Performance Indicators. Arrange and sit Microsoft Teams meetings alongside clients with support queries. Required skills and experience In-depth and current knowledge of computer programs and hardware. Proficiency in customer relationship management (CRM) and task management software. Exceptional analytical and problem-solving skills. Advanced collaboration, communication, and interpersonal skills. Excellent organizational and time management skills. Benefits Enhanced holidays - 25 days increasing to 27 after 2 years' service and 28 after 5 years' service (22 Days for Field Sales) Private health care cover after 5 years' service New business referral scheme Access to Health Shield Access to the EAP service Refer a friend scheme Paid birthday leave Pension scheme contribution increasing to 5% after 5 years' service and again to 7% after 7 years' service Group life insurance Eye care contribution Travel Season Ticket loan scheme Milestone recognition Discounted products - Manchester City centre parking (AO Arena) / First Bus Travel Club Membership / Microsoft Home User programme / Anglian Home Improvements Pace health Club (situated in the park Inn) discounted gym membership and spa treatments Park Inn 20% off food and drink New Century food and drink discount Revolution De Cuba food and drink discount Cycle 2 Work scheme after probationary period On site Gym Bright Exchange perks INDMANJ 51243LFR The Portfolio Group are acting on behalf of our client in recruiting for this position.
Aareon is Europe's established provider of SaaS solutions for the real estate industry and a pioneer of the sector's digital future.With its software solutions, Aareon connects people, processes, and properties-bringing the industry closer together. With the Aareon Property Management System, based on intelligent software solutions, the company enables the efficient management and maintenance of residential and commercial properties and creates digital experiences for all stakeholders.As a reliable and innovative partner, Aareon is committed to progress, positive change, and sustainable living and working spaces for everyone.We value a working environment in which diversity and flexibility are appreciated, cooperation in partnership and mutual support in the team are a matter of course and learning is perceived as an opportunity.Become part of our international team! Become part of ! We are looking forward to meeting YOU!Salary Range: £35,000 - £40,000 per yearWork Location: London Hybrid (2 days a week minimum in the office)Hours per week: 37.5Contract type: PermanentThe RoleWe are looking for a Revenue Operations Analyst to join the RevOps team at Aareon UK.This is a junior but critical role focused on ensuring the accuracy, reliability, and usability of our revenue data. You will be responsible for maintaining data quality, supporting core reporting, and acting as a first line of support for our Sales and Customer Success teams.This role is ideal for someone who is analytical, detail-oriented, and eager to learn the mechanics of a high-growth, PE-backed SaaS company. You do not need years of experience. You do need a passion for data, process, and making things work better.You will work closely with the Senior Revenue Operations Manager, who will provide guidance, prioritisation, and technical support as you develop in the role.Key ResponsibilitiesCore Focus: Data Management, Systems and Reporting (c.70% of role) Management & System AdministrationOwn day-to-day data quality across Salesforce and the wider GTM tech stackManage and maintain operational data and workflows within Planhat, Salesforce and our product admin instancesRun recurring data quality checks (e.g. pipeline hygiene, key field validation, duplication checks)Identify and resolve data issues impacting reporting, forecasting, and operational workflowsSupport data governance processes across systemsReporting & AnalyticsBuild and maintain reporting and dashboards across Planhat, Fixflo, Salesforce, and Power BI.Maintain core reporting used in weekly pipeline reviews, monthly business reviews, and leadership reportingEnsure consistency and alignment between systems and downstream reporting outputsSupport recurring reporting on pipeline, forecast, churn/retention, and operational metricsSupporting Responsibilities (c.30% of role)Process & Operations SupportAssist in documenting core revenue processes (lead-to-cash, renewals, customer lifecycle)Support commission calculations and reporting processesHelp manage user access, roles, and permissions across GTM systemsCross-Functional CollaborationAct as first-line support for Sales and Customer Success teams on system and reporting queriesSupport RevOps initiatives such as forecasting improvements, deal tracking, and process optimisationDevelop an understanding of how both business units operate and where processes differQualifications & ExperienceEssential1-2 years in a data, operations, or analyst role (internships or early-career roles accepted)Strong Excel skills (pivot tables, XLOOKUP, data cleaning)Experience working with a CRM or operational GTM system (Salesforce preferred)Comfortable working across multiple systems and learning new tools quicklyStrong attention to detail and analytical mindsetClear communication skills (written and verbal)BonusExposure to Power BIFamiliarity with tools such as Planhat, Fixflo, Salesloft, or HubSpotExperience working with customer success or support systemsExposure to Power Query or handling larger datasetsExperience in a B2B SaaS environmentPersonal AttributesCurious: You ask "why" and want to understand how systems and processes work.Organised: You can manage multiple requests and prioritise effectivelyProactive: You spot issues early and take ownership of fixing themComfortable with ambiguity: You can work with imperfect data and evolving processesHumble: You are willing to take on foundational work that underpins team successGrowth-oriented: You are motivated to develop into a more senior RevOps roleWhat Success Looks Like: First 6 MonthsPlanhat and Fixflo data and workflows are well-maintained and aligned with SalesforceSalesforce data is clean, consistent, and trusted for reportingCore pipeline, forecast, and retention reporting is accurate and reliableStakeholders (Sales & CS) receive timely and helpful supportReporting outputs are consistent across systems with minimal discrepanciesWhy Join Aareon UK?Real ownership early: You will take responsibility for critical systems and dataBroad exposure: Work across multiple GTM systems and two distinct business modelsCareer growth: Clear pathway into Senior Analyst or Manager rolesImpact: Your work directly influences forecasting, reporting, and operational decision-makingÜber unsWerde Teil von Aareon und digitalisiere gemeinsam mit uns die europäische Immobilienwirtschaft.Warum wir?Wir legen Wert auf eine Arbeitsumgebung, in der Vielfalt und Flexibilität geschätzt werden, partnerschaftliche Zusammenarbeit und gegenseitige Unterstützung im Team selbstverständlich sind und Lernen als Chance wahrgenommen wird. Unsere Lösungen adressieren die großen Herausforderungen unserer Zeit: Klimawandel, Wohnungsknappheit und Fachkräftemangel. Entdecke die Vielfalt von !Kontakt aufnehmenWar noch nicht das Richtige dabei? Dann sende hier eine Initiativbewerbung an unser Recruiting Team!Start
28/06/2026
Full time
Aareon is Europe's established provider of SaaS solutions for the real estate industry and a pioneer of the sector's digital future.With its software solutions, Aareon connects people, processes, and properties-bringing the industry closer together. With the Aareon Property Management System, based on intelligent software solutions, the company enables the efficient management and maintenance of residential and commercial properties and creates digital experiences for all stakeholders.As a reliable and innovative partner, Aareon is committed to progress, positive change, and sustainable living and working spaces for everyone.We value a working environment in which diversity and flexibility are appreciated, cooperation in partnership and mutual support in the team are a matter of course and learning is perceived as an opportunity.Become part of our international team! Become part of ! We are looking forward to meeting YOU!Salary Range: £35,000 - £40,000 per yearWork Location: London Hybrid (2 days a week minimum in the office)Hours per week: 37.5Contract type: PermanentThe RoleWe are looking for a Revenue Operations Analyst to join the RevOps team at Aareon UK.This is a junior but critical role focused on ensuring the accuracy, reliability, and usability of our revenue data. You will be responsible for maintaining data quality, supporting core reporting, and acting as a first line of support for our Sales and Customer Success teams.This role is ideal for someone who is analytical, detail-oriented, and eager to learn the mechanics of a high-growth, PE-backed SaaS company. You do not need years of experience. You do need a passion for data, process, and making things work better.You will work closely with the Senior Revenue Operations Manager, who will provide guidance, prioritisation, and technical support as you develop in the role.Key ResponsibilitiesCore Focus: Data Management, Systems and Reporting (c.70% of role) Management & System AdministrationOwn day-to-day data quality across Salesforce and the wider GTM tech stackManage and maintain operational data and workflows within Planhat, Salesforce and our product admin instancesRun recurring data quality checks (e.g. pipeline hygiene, key field validation, duplication checks)Identify and resolve data issues impacting reporting, forecasting, and operational workflowsSupport data governance processes across systemsReporting & AnalyticsBuild and maintain reporting and dashboards across Planhat, Fixflo, Salesforce, and Power BI.Maintain core reporting used in weekly pipeline reviews, monthly business reviews, and leadership reportingEnsure consistency and alignment between systems and downstream reporting outputsSupport recurring reporting on pipeline, forecast, churn/retention, and operational metricsSupporting Responsibilities (c.30% of role)Process & Operations SupportAssist in documenting core revenue processes (lead-to-cash, renewals, customer lifecycle)Support commission calculations and reporting processesHelp manage user access, roles, and permissions across GTM systemsCross-Functional CollaborationAct as first-line support for Sales and Customer Success teams on system and reporting queriesSupport RevOps initiatives such as forecasting improvements, deal tracking, and process optimisationDevelop an understanding of how both business units operate and where processes differQualifications & ExperienceEssential1-2 years in a data, operations, or analyst role (internships or early-career roles accepted)Strong Excel skills (pivot tables, XLOOKUP, data cleaning)Experience working with a CRM or operational GTM system (Salesforce preferred)Comfortable working across multiple systems and learning new tools quicklyStrong attention to detail and analytical mindsetClear communication skills (written and verbal)BonusExposure to Power BIFamiliarity with tools such as Planhat, Fixflo, Salesloft, or HubSpotExperience working with customer success or support systemsExposure to Power Query or handling larger datasetsExperience in a B2B SaaS environmentPersonal AttributesCurious: You ask "why" and want to understand how systems and processes work.Organised: You can manage multiple requests and prioritise effectivelyProactive: You spot issues early and take ownership of fixing themComfortable with ambiguity: You can work with imperfect data and evolving processesHumble: You are willing to take on foundational work that underpins team successGrowth-oriented: You are motivated to develop into a more senior RevOps roleWhat Success Looks Like: First 6 MonthsPlanhat and Fixflo data and workflows are well-maintained and aligned with SalesforceSalesforce data is clean, consistent, and trusted for reportingCore pipeline, forecast, and retention reporting is accurate and reliableStakeholders (Sales & CS) receive timely and helpful supportReporting outputs are consistent across systems with minimal discrepanciesWhy Join Aareon UK?Real ownership early: You will take responsibility for critical systems and dataBroad exposure: Work across multiple GTM systems and two distinct business modelsCareer growth: Clear pathway into Senior Analyst or Manager rolesImpact: Your work directly influences forecasting, reporting, and operational decision-makingÜber unsWerde Teil von Aareon und digitalisiere gemeinsam mit uns die europäische Immobilienwirtschaft.Warum wir?Wir legen Wert auf eine Arbeitsumgebung, in der Vielfalt und Flexibilität geschätzt werden, partnerschaftliche Zusammenarbeit und gegenseitige Unterstützung im Team selbstverständlich sind und Lernen als Chance wahrgenommen wird. Unsere Lösungen adressieren die großen Herausforderungen unserer Zeit: Klimawandel, Wohnungsknappheit und Fachkräftemangel. Entdecke die Vielfalt von !Kontakt aufnehmenWar noch nicht das Richtige dabei? Dann sende hier eine Initiativbewerbung an unser Recruiting Team!Start
The Role A Revenue Operations Analyst will support the RevOps team at Aareon UK. This junior but critical role focuses on maintaining data quality, supporting core reporting, and acting as the first line of support for Sales and Customer Success. Key Responsibilities Data Management & System Administration: Own day-to-day data quality across Salesforce and the GTM tech stack; manage and maintain operational data and workflows within Planhat, Salesforce, and our product admin instances; run recurring data quality checks; identify and resolve data issues; support data governance. Reporting & Analytics: Build and maintain reporting and dashboards across Planhat, Fixflo, Salesforce, and Power BI; maintain core reporting for weekly pipeline reviews, monthly business reviews, leadership reporting; ensure consistency across systems; support recurring reporting on pipeline, forecast, churn/retention, and operational metrics. Process & Operations Support: Assist in documenting core revenue processes; support commission calculations and reporting; manage user access, roles, and permissions across GTM systems. Cross Functional Collaboration: Act as first-line support for Sales and Customer Success on system and reporting queries; support RevOps initiatives such as forecasting improvements and process optimisation; understand how both business units operate. Qualifications & Experience 1-2 years in a data, operations, or analyst role (internships or early career roles accepted). Strong Excel skills (pivot tables, XLOOKUP, data cleaning). Experience with a CRM or GTM system (Salesforce preferred). Comfortable working across multiple systems and learning new tools quickly. Strong attention to detail, analytical mindset, clear communication skills. Bonus: Power BI experience; familiarity with Planhat, Fixflo, Salesloft, or HubSpot; experience with customer success or support systems; Power Query or handling larger datasets; B2B SaaS environment. Personal Attributes Curious, organized, proactive, comfortable with ambiguity, humble, growth oriented. What Success Looks Like First 6 months: Planhat and Fixflo data/workflows aligned with Salesforce; clean, consistent Salesforce data; accurate core pipeline, forecast, retention reporting; timely support for Sales & CS; consistent reporting outputs. Benefits Real ownership early; broad exposure across GTM systems; career growth with clear pathway to senior roles; impact on forecasting and operational decision making. Salary £35,000 £40,000 per year; London hybrid; permanent; 37.5 hours per week.
26/06/2026
Full time
The Role A Revenue Operations Analyst will support the RevOps team at Aareon UK. This junior but critical role focuses on maintaining data quality, supporting core reporting, and acting as the first line of support for Sales and Customer Success. Key Responsibilities Data Management & System Administration: Own day-to-day data quality across Salesforce and the GTM tech stack; manage and maintain operational data and workflows within Planhat, Salesforce, and our product admin instances; run recurring data quality checks; identify and resolve data issues; support data governance. Reporting & Analytics: Build and maintain reporting and dashboards across Planhat, Fixflo, Salesforce, and Power BI; maintain core reporting for weekly pipeline reviews, monthly business reviews, leadership reporting; ensure consistency across systems; support recurring reporting on pipeline, forecast, churn/retention, and operational metrics. Process & Operations Support: Assist in documenting core revenue processes; support commission calculations and reporting; manage user access, roles, and permissions across GTM systems. Cross Functional Collaboration: Act as first-line support for Sales and Customer Success on system and reporting queries; support RevOps initiatives such as forecasting improvements and process optimisation; understand how both business units operate. Qualifications & Experience 1-2 years in a data, operations, or analyst role (internships or early career roles accepted). Strong Excel skills (pivot tables, XLOOKUP, data cleaning). Experience with a CRM or GTM system (Salesforce preferred). Comfortable working across multiple systems and learning new tools quickly. Strong attention to detail, analytical mindset, clear communication skills. Bonus: Power BI experience; familiarity with Planhat, Fixflo, Salesloft, or HubSpot; experience with customer success or support systems; Power Query or handling larger datasets; B2B SaaS environment. Personal Attributes Curious, organized, proactive, comfortable with ambiguity, humble, growth oriented. What Success Looks Like First 6 months: Planhat and Fixflo data/workflows aligned with Salesforce; clean, consistent Salesforce data; accurate core pipeline, forecast, retention reporting; timely support for Sales & CS; consistent reporting outputs. Benefits Real ownership early; broad exposure across GTM systems; career growth with clear pathway to senior roles; impact on forecasting and operational decision making. Salary £35,000 £40,000 per year; London hybrid; permanent; 37.5 hours per week.
Job Description As part of our continued growth and investment in our data and analytics capabilities we have an exciting opportunity for Senior Manager Data and Insights to join AJ Bell. As the Senior Manager Data and Insights, you will play a pivotal role in leading the delivery of high-impact data, business intelligence solutions, and commercial and customer analytics that help inform and sharpen the AJ Bell D2C strategy. This role sits at the heart our business and you will act as a trusted partner and adviser to our senior management team along with colleagues from product, marketing, digital and UX ensuring they have high quality data and insight at their fingertips. What does the job involve? Leadership of a growing and high performing team of data engineers, BI developers, and analysts - coaching individuals and the team to deliver their best for the business. Fostering a culture of collaboration, innovation, and continuous learning to drive professional growth and development within the team. Developing and delivering the D2C data strategy through consulting with stakeholders and developing a comprehensive understanding of their goals and strategies, ensuring our data architecture is robust, fit-for-purpose and scalable against our ambitious growth ambition. Ensuring strong technical and business processes including documentation so that our data pipelines and data assets are robust, and that change is delivered in a governed and controlled manner and at the pace our stakeholders require. Setting out and delivering our reporting architecture, guiding the team to continuously improve our suite of dashboards, and rolling them out to the business and taking the lead on delivering self service and improved data literacy across the division. You'll continually evolve our dashboard suite in line with stakeholder feedback. Develop the analytics and insight roadmap, engaging with senior leaders across the business to ensure their immediate and longer term needs are met. You will also act as the data and analytics SME in critical projects and programmes, ensuring they are supported with time critical, relevant, and high quality insights. Ensure the team deliver high quality analytics projects that are accurate and on time/on brief but also that there are clear and well evidenced recommendations and actions in place. Working closely with our stakeholders in D2C (particularly Marketing and Product) to understand their plans and strategies to develop an operating model and plans for data and analytics. You'll also take the lead on engaging with and working closely with our central data and technology teams to deliver changes and create an aligned way of working and ensure cross functional alignment. Continually assess our ways of working and roadmaps, proactively identifying opportunities for efficiency and innovation. Working closely with our central data and technology colleagues to collaborate on projects, share best practice and agree on common ways of working across the AJ Bell data community. Ensure compliance with regulatory requirements and industry standards related to data privacy, security, and confidentiality. You'll ensure the team have effective controls in place, monitor any risks to the team, and own the rectification of any data incidents. Supporting and enabling the business to achieve its regulatory requirements, including consumer duty. About you Significant proven experience in leading and developing data, reporting and analytics teams in financial services or a highly regulated industry. Excellent long term planning and short term prioritisation skills, including effective communication and ensuring delivery of priorities. Experience of developing a data and analytics strategy and evidence of delivering against a prioritised roadmap. A track record of delivering highly scalable and robust data architecture, and in particular working with real time or near real time data and pipelines. Experience of working with diverse data sources across customer, transactional and external data, and different cadences. Experience of working with third party data enhancement and marketing data sources such as Google Analytics is highly desirable. In depth knowledge of cloud based data architecture, database development, and management. Previous experience with Snowflake is desirable. Best practice for systems and data governance including development processes and documentation. Previous responsibility for business critical data assets and platforms. Hands on experience and ownership of marketing automation platforms such as Salesforce Marketing Cloud, Braze, Marketo or Bloomreach is highly desirable. Proven understanding of GDPR and data governance, preferably in financial services. Demonstrable experience of developing and scaling a high volume and complex reporting architecture and dashboard suite. Broad knowledge of business intelligence principles, approaches, and tools/platforms. Power BI is preferred. Understanding of marketing and product performance metrics and approaches. Exposure to Google Analytics and user engagement tools and testing platforms such as Contentsquare, AppsFlyer, Optimizely is highly desirable. Experience of developing and applying robust AI based approaches and LLMs to generate efficiencies. Extensive experience of small and large scale analytical project approaches encompassing data mining, summarisation, and presentation of impactful and insightful results. Excellent proficiency in data manipulation languages, particularly SQL, and able to write complex queries and repeatable stored procedures. Experience in low code solutions like DBT is highly desirable. Data storytelling and able to condense complex analytics into clear narratives and actions for a range of technical and non technical stakeholders. Practical experience of data science and predictive techniques such as regression modelling, cluster analysis, decision trees, etc. is desirable. Strong understanding of data and systems integration and data pipelines including development approaches. Understanding of marketing and communication technologies, and modern personalised marketing principles particularly using CRM platforms and orchestration tools. Outstanding stakeholder engagement and management skills. Highly effective communication skills and comfortable working with both technical and non technical teams. Proven ability to work effectively with multidisciplinary teams across technology, operations, product, and marketing. About AJ Bell AJ Bell is one of the UK's fastest growing investment platform businesses, providing award winning solutions for everyone, from professional financial advisers to first time investors. Today, over723,000customerstrust us to manage more than£108.7billionof assets. By continually striving to make investing simpler and more accessible, we're helping more people take control of their financial futures. We're proud to be recognised as one of the UK's Best 100 Companies to Work For for six consecutive years, and a Great Place to Work in 2025 and 2026a reflection of our supportive and collaborative culture. What we offer 27 days holiday, increasing with service + buy/sell scheme + bank holidays 8% Pension with matched contributions Discretionary bonus scheme Share schemes (including free shares and BAYE) Health Cash Plan and discounted private healthcare Freegym Enhanced family leave (subject to qualifying criteria) Travel and bike loan schemes Employee Assistance Programme Life at AJ Bell Regular social events including summer and Christmas parties Learning and development opportunities tailored to you Casual dress code Friendly, supportive team environment Our ways of working We offer hybrid working, with a minimum of 50% of your working time per month spent in the office. This role can be based in London or Manchester. For new starters, there is an initial period of full time office working to help you settle in and build relationships. Inclusion & diversity We're committed to creating an inclusive environment where everyone feels respected and able to be themselves at work. We welcome applications from all backgrounds and make hiring decisions based on skills, experience, and potential.
26/06/2026
Full time
Job Description As part of our continued growth and investment in our data and analytics capabilities we have an exciting opportunity for Senior Manager Data and Insights to join AJ Bell. As the Senior Manager Data and Insights, you will play a pivotal role in leading the delivery of high-impact data, business intelligence solutions, and commercial and customer analytics that help inform and sharpen the AJ Bell D2C strategy. This role sits at the heart our business and you will act as a trusted partner and adviser to our senior management team along with colleagues from product, marketing, digital and UX ensuring they have high quality data and insight at their fingertips. What does the job involve? Leadership of a growing and high performing team of data engineers, BI developers, and analysts - coaching individuals and the team to deliver their best for the business. Fostering a culture of collaboration, innovation, and continuous learning to drive professional growth and development within the team. Developing and delivering the D2C data strategy through consulting with stakeholders and developing a comprehensive understanding of their goals and strategies, ensuring our data architecture is robust, fit-for-purpose and scalable against our ambitious growth ambition. Ensuring strong technical and business processes including documentation so that our data pipelines and data assets are robust, and that change is delivered in a governed and controlled manner and at the pace our stakeholders require. Setting out and delivering our reporting architecture, guiding the team to continuously improve our suite of dashboards, and rolling them out to the business and taking the lead on delivering self service and improved data literacy across the division. You'll continually evolve our dashboard suite in line with stakeholder feedback. Develop the analytics and insight roadmap, engaging with senior leaders across the business to ensure their immediate and longer term needs are met. You will also act as the data and analytics SME in critical projects and programmes, ensuring they are supported with time critical, relevant, and high quality insights. Ensure the team deliver high quality analytics projects that are accurate and on time/on brief but also that there are clear and well evidenced recommendations and actions in place. Working closely with our stakeholders in D2C (particularly Marketing and Product) to understand their plans and strategies to develop an operating model and plans for data and analytics. You'll also take the lead on engaging with and working closely with our central data and technology teams to deliver changes and create an aligned way of working and ensure cross functional alignment. Continually assess our ways of working and roadmaps, proactively identifying opportunities for efficiency and innovation. Working closely with our central data and technology colleagues to collaborate on projects, share best practice and agree on common ways of working across the AJ Bell data community. Ensure compliance with regulatory requirements and industry standards related to data privacy, security, and confidentiality. You'll ensure the team have effective controls in place, monitor any risks to the team, and own the rectification of any data incidents. Supporting and enabling the business to achieve its regulatory requirements, including consumer duty. About you Significant proven experience in leading and developing data, reporting and analytics teams in financial services or a highly regulated industry. Excellent long term planning and short term prioritisation skills, including effective communication and ensuring delivery of priorities. Experience of developing a data and analytics strategy and evidence of delivering against a prioritised roadmap. A track record of delivering highly scalable and robust data architecture, and in particular working with real time or near real time data and pipelines. Experience of working with diverse data sources across customer, transactional and external data, and different cadences. Experience of working with third party data enhancement and marketing data sources such as Google Analytics is highly desirable. In depth knowledge of cloud based data architecture, database development, and management. Previous experience with Snowflake is desirable. Best practice for systems and data governance including development processes and documentation. Previous responsibility for business critical data assets and platforms. Hands on experience and ownership of marketing automation platforms such as Salesforce Marketing Cloud, Braze, Marketo or Bloomreach is highly desirable. Proven understanding of GDPR and data governance, preferably in financial services. Demonstrable experience of developing and scaling a high volume and complex reporting architecture and dashboard suite. Broad knowledge of business intelligence principles, approaches, and tools/platforms. Power BI is preferred. Understanding of marketing and product performance metrics and approaches. Exposure to Google Analytics and user engagement tools and testing platforms such as Contentsquare, AppsFlyer, Optimizely is highly desirable. Experience of developing and applying robust AI based approaches and LLMs to generate efficiencies. Extensive experience of small and large scale analytical project approaches encompassing data mining, summarisation, and presentation of impactful and insightful results. Excellent proficiency in data manipulation languages, particularly SQL, and able to write complex queries and repeatable stored procedures. Experience in low code solutions like DBT is highly desirable. Data storytelling and able to condense complex analytics into clear narratives and actions for a range of technical and non technical stakeholders. Practical experience of data science and predictive techniques such as regression modelling, cluster analysis, decision trees, etc. is desirable. Strong understanding of data and systems integration and data pipelines including development approaches. Understanding of marketing and communication technologies, and modern personalised marketing principles particularly using CRM platforms and orchestration tools. Outstanding stakeholder engagement and management skills. Highly effective communication skills and comfortable working with both technical and non technical teams. Proven ability to work effectively with multidisciplinary teams across technology, operations, product, and marketing. About AJ Bell AJ Bell is one of the UK's fastest growing investment platform businesses, providing award winning solutions for everyone, from professional financial advisers to first time investors. Today, over723,000customerstrust us to manage more than£108.7billionof assets. By continually striving to make investing simpler and more accessible, we're helping more people take control of their financial futures. We're proud to be recognised as one of the UK's Best 100 Companies to Work For for six consecutive years, and a Great Place to Work in 2025 and 2026a reflection of our supportive and collaborative culture. What we offer 27 days holiday, increasing with service + buy/sell scheme + bank holidays 8% Pension with matched contributions Discretionary bonus scheme Share schemes (including free shares and BAYE) Health Cash Plan and discounted private healthcare Freegym Enhanced family leave (subject to qualifying criteria) Travel and bike loan schemes Employee Assistance Programme Life at AJ Bell Regular social events including summer and Christmas parties Learning and development opportunities tailored to you Casual dress code Friendly, supportive team environment Our ways of working We offer hybrid working, with a minimum of 50% of your working time per month spent in the office. This role can be based in London or Manchester. For new starters, there is an initial period of full time office working to help you settle in and build relationships. Inclusion & diversity We're committed to creating an inclusive environment where everyone feels respected and able to be themselves at work. We welcome applications from all backgrounds and make hiring decisions based on skills, experience, and potential.
Revenue Strategy & Operations Analyst ( 6 Month Maternity Leave Cover ) CHEQ is the Intelligence Standard for the Human-AI Era, trusted by over 15,000 customers worldwide to confidently engage, transact, and thrive in this new era of digital transformation. Powered by award-winning cybersecurity technology, CHEQ offers the only integrated Traffic, Threat, and Identity Intelligence Engine - enabling companies to distinguish between legitimate users and bad actors (human, AI agent, or bot) and deliver granular, context-specific insights in real-time to marketing, commerce, and security platforms. We are a fast-paced, global company with offices in Tel Aviv, New York, London, and Tokyo. Every person on our team plays a meaningful role in shaping our product and our future. About the Role We are looking for a smart, curious, and ambitious Revenue Strategy & Operations (RSO) Analyst to join our team initially for a six-month period to cover a maternity leave. You will represent the RSO team in London, as the rest of the team is distributed globally. You'll need to be comfortable working virtually, building relationships across time zones, and hitting the ground running without in-person onboarding. We'll set you up for success - but we're also looking for someone who's curious enough to proactively seek out information. You'll start by supporting existing workflows and taking on ownership progressively as you build context and confidence in the role. We're looking for someone who wants to grow into a true strategic partner: someone who asks why, challenges assumptions, and actively uses emerging tools - including AI - to find smarter, faster ways of working. If you're early in your career, technically strong, and hungry to make an outsized impact, this is your role. What You'll Do? You'll begin by supporting established workflows and taking on increasing ownership as you build context across the business. Over time, you'll become the go-to person for many of these areas. Responsibilities include: Own and support company-wide revenue forecasting rhythms through modeling Support executive and board-level reporting, including quarterly board deck, management meeting decks, and town hall preparation Support go-to-market planning and analysis - including territory management, ICP scoring and model iteration and pipeline generation reviews Serve as the first point of contact for the EMEA/APAC field team on deal desk queries, tool support, and general operational questions - triaging, resolving, and escalating where needed Maintain data integrity across our CRM and reporting stack - identifying anomalies, enriching records, and ensuring the business is always working from clean, reliable data Experiment with AI and automation tools to build smarter, faster workflows across the operations function Act as a proactive analytical partner to stakeholders across Sales, Marketing, Finance, and Customer Success - translating data into clear recommendations and helping the business move faster Who You Are? You're early in your career but you operate like someone who's been around longer. You don't wait to be told what to do - you identify the problem, propose the solution, and get moving. You're as comfortable building a forecasting model as you are presenting your findings to the CFO. And you're the kind of person who gets genuinely excited about figuring out how AI can make a process 10x better. You want to become a world-class strategic operations professional. This role is your starting point. Requirements 2 - 4 years of experience as a Business Operations, Revenue Strategy and Operations, Data Analyst, or similar role - the CV matters less than what you've built and how you think Hands-on Salesforce experience (must) - not just as a user, but as someone comfortable with admin-level tasks: managing data integrity, building reports and views, maintaining objects and fields, and making the CRM work for the business Experience with BI tools (Tableau, Power BI, Looker, or similar) Strong financial and analytical modelling skills - you build models in Excel or Google Sheets that are accurate, sustainable, and easy to understand Exceptional communicator - you write and speak with clarity, know how to tailor a message for a CFO versus a sales rep, and can turn complex analysis into presentations that make the insight impossible to miss Bias to action - you lead with solutions, move fast, and don't get stuck waiting for perfect information Genuinely curious - you dig into problems until you understand them, and you're always looking for a smarter way Ambitious - you're not looking for a job, you're looking for a career, and you're motivated by the opportunity to grow into a strategic partner within the business Self-sufficient and comfortable working as the sole UK team member within a globally distributed team - you don't need someone sitting next to you to get up to speed or get things done Strong SQL skills - comfortable querying, transforming, and sense-checking data without hand-holding Experience with or enthusiasm for AI tools and workflow automation Nice to Have Background in SaaS, AdTech, MarTech, or Cybersecurity Exposure to revenue forecasting Experience working in a fast-scaling or global environment
19/06/2026
Full time
Revenue Strategy & Operations Analyst ( 6 Month Maternity Leave Cover ) CHEQ is the Intelligence Standard for the Human-AI Era, trusted by over 15,000 customers worldwide to confidently engage, transact, and thrive in this new era of digital transformation. Powered by award-winning cybersecurity technology, CHEQ offers the only integrated Traffic, Threat, and Identity Intelligence Engine - enabling companies to distinguish between legitimate users and bad actors (human, AI agent, or bot) and deliver granular, context-specific insights in real-time to marketing, commerce, and security platforms. We are a fast-paced, global company with offices in Tel Aviv, New York, London, and Tokyo. Every person on our team plays a meaningful role in shaping our product and our future. About the Role We are looking for a smart, curious, and ambitious Revenue Strategy & Operations (RSO) Analyst to join our team initially for a six-month period to cover a maternity leave. You will represent the RSO team in London, as the rest of the team is distributed globally. You'll need to be comfortable working virtually, building relationships across time zones, and hitting the ground running without in-person onboarding. We'll set you up for success - but we're also looking for someone who's curious enough to proactively seek out information. You'll start by supporting existing workflows and taking on ownership progressively as you build context and confidence in the role. We're looking for someone who wants to grow into a true strategic partner: someone who asks why, challenges assumptions, and actively uses emerging tools - including AI - to find smarter, faster ways of working. If you're early in your career, technically strong, and hungry to make an outsized impact, this is your role. What You'll Do? You'll begin by supporting established workflows and taking on increasing ownership as you build context across the business. Over time, you'll become the go-to person for many of these areas. Responsibilities include: Own and support company-wide revenue forecasting rhythms through modeling Support executive and board-level reporting, including quarterly board deck, management meeting decks, and town hall preparation Support go-to-market planning and analysis - including territory management, ICP scoring and model iteration and pipeline generation reviews Serve as the first point of contact for the EMEA/APAC field team on deal desk queries, tool support, and general operational questions - triaging, resolving, and escalating where needed Maintain data integrity across our CRM and reporting stack - identifying anomalies, enriching records, and ensuring the business is always working from clean, reliable data Experiment with AI and automation tools to build smarter, faster workflows across the operations function Act as a proactive analytical partner to stakeholders across Sales, Marketing, Finance, and Customer Success - translating data into clear recommendations and helping the business move faster Who You Are? You're early in your career but you operate like someone who's been around longer. You don't wait to be told what to do - you identify the problem, propose the solution, and get moving. You're as comfortable building a forecasting model as you are presenting your findings to the CFO. And you're the kind of person who gets genuinely excited about figuring out how AI can make a process 10x better. You want to become a world-class strategic operations professional. This role is your starting point. Requirements 2 - 4 years of experience as a Business Operations, Revenue Strategy and Operations, Data Analyst, or similar role - the CV matters less than what you've built and how you think Hands-on Salesforce experience (must) - not just as a user, but as someone comfortable with admin-level tasks: managing data integrity, building reports and views, maintaining objects and fields, and making the CRM work for the business Experience with BI tools (Tableau, Power BI, Looker, or similar) Strong financial and analytical modelling skills - you build models in Excel or Google Sheets that are accurate, sustainable, and easy to understand Exceptional communicator - you write and speak with clarity, know how to tailor a message for a CFO versus a sales rep, and can turn complex analysis into presentations that make the insight impossible to miss Bias to action - you lead with solutions, move fast, and don't get stuck waiting for perfect information Genuinely curious - you dig into problems until you understand them, and you're always looking for a smarter way Ambitious - you're not looking for a job, you're looking for a career, and you're motivated by the opportunity to grow into a strategic partner within the business Self-sufficient and comfortable working as the sole UK team member within a globally distributed team - you don't need someone sitting next to you to get up to speed or get things done Strong SQL skills - comfortable querying, transforming, and sense-checking data without hand-holding Experience with or enthusiasm for AI tools and workflow automation Nice to Have Background in SaaS, AdTech, MarTech, or Cybersecurity Exposure to revenue forecasting Experience working in a fast-scaling or global environment
Anna Freud is a world-leading mental health charity for children, young people and their families. Our mission is to close the gap in wellbeing and mental health by advancing, translating, delivering, and sharing the best science and practice with everyone who impacts the lives of children, young people and their families. More information about Anna Freud is available on our website: http://www.annafreud.org/about/ .
We value diversity and aim to have diverse workforce that reflects the community and our service users, in line with our vision, values and inclusion commitments. We encourage applications from all sections of the community.
The Salesforce Admin will be key for the successful operation of Anna Freud’s Salesforce environment which is at the heart of the current digital transformation. We have developed a bespoke salesforce product that truly benefits the user, in a mental health environment. Working within the IT Department this role is essential to ensure that Salesforce operates effectively for internal and external stakeholders.
The Salesforce Administrator is expected to administer the system, aid in designing solutions, and assist in supporting the developments already in place.
The post-holder will work within the IT department in Central Support Team but they will also be working with teams across the organisation as the first line of support for any issues.
The successful candidate will join a small and supportive team of 7 people within a fast paced and busy environment as there is a lot to do, with a mixture of team working but also having the initiative to problem solve independently.
Please email recruitment@annafreud.org with any job enquiries, or if you require assistance or experience difficulties when applying. Please note that successful candidate(s) will be asked to evidence their Right to Work in the UK post-job offer – we do not hold a sponsor licence therefore we are unable to provide Visa sponsorship.
Location
Hybrid working (a mixture of onsite and home/remote working). Staff are working onsite for at least 20% of their working hours, either at our London site (4-8 Rodney Street, London N1 9JH) or our Northern Hub (Huckletree, The Express Building, 9 Great Ancoats Street, Manchester M4 5AD).
Contract duration
Fixed-term (two years in the first instance but with scope to extend)
Closing date for applications
Midday (12pm), Wednesday 23 October 2024.
Please note that due to high application volumes, we may close this advert early. We encourage you to apply promptly and to keep an eye on our future vacancies for more opportunities.
Notification of interview
Shortlisted applicants will be notified no later than Wednesday 13 November 2024. During shortlisting, applicants are anonymously assessed using the criteria visible in the Job Profile. Please note: due to the high volume of applications received, we will not be able to provide feedback to unsuccessful applicants.
Interviews
Interviews will be held on Wednesday 20 November 2024.
How to apply
Please click on the 'Apply now’ button. We are unable to accept CVs and kindly request no contact from agencies.
14/10/2024
Full time
Anna Freud is a world-leading mental health charity for children, young people and their families. Our mission is to close the gap in wellbeing and mental health by advancing, translating, delivering, and sharing the best science and practice with everyone who impacts the lives of children, young people and their families. More information about Anna Freud is available on our website: http://www.annafreud.org/about/ .
We value diversity and aim to have diverse workforce that reflects the community and our service users, in line with our vision, values and inclusion commitments. We encourage applications from all sections of the community.
The Salesforce Admin will be key for the successful operation of Anna Freud’s Salesforce environment which is at the heart of the current digital transformation. We have developed a bespoke salesforce product that truly benefits the user, in a mental health environment. Working within the IT Department this role is essential to ensure that Salesforce operates effectively for internal and external stakeholders.
The Salesforce Administrator is expected to administer the system, aid in designing solutions, and assist in supporting the developments already in place.
The post-holder will work within the IT department in Central Support Team but they will also be working with teams across the organisation as the first line of support for any issues.
The successful candidate will join a small and supportive team of 7 people within a fast paced and busy environment as there is a lot to do, with a mixture of team working but also having the initiative to problem solve independently.
Please email recruitment@annafreud.org with any job enquiries, or if you require assistance or experience difficulties when applying. Please note that successful candidate(s) will be asked to evidence their Right to Work in the UK post-job offer – we do not hold a sponsor licence therefore we are unable to provide Visa sponsorship.
Location
Hybrid working (a mixture of onsite and home/remote working). Staff are working onsite for at least 20% of their working hours, either at our London site (4-8 Rodney Street, London N1 9JH) or our Northern Hub (Huckletree, The Express Building, 9 Great Ancoats Street, Manchester M4 5AD).
Contract duration
Fixed-term (two years in the first instance but with scope to extend)
Closing date for applications
Midday (12pm), Wednesday 23 October 2024.
Please note that due to high application volumes, we may close this advert early. We encourage you to apply promptly and to keep an eye on our future vacancies for more opportunities.
Notification of interview
Shortlisted applicants will be notified no later than Wednesday 13 November 2024. During shortlisting, applicants are anonymously assessed using the criteria visible in the Job Profile. Please note: due to the high volume of applications received, we will not be able to provide feedback to unsuccessful applicants.
Interviews
Interviews will be held on Wednesday 20 November 2024.
How to apply
Please click on the 'Apply now’ button. We are unable to accept CVs and kindly request no contact from agencies.
Req ID: 42881 Location: London Other location(s): N/A"I can be myself at work."You define yourself by more than just a job title, and we want you to feel comfortable bringing your true self to work. We value your talents, your traditions and your take on the world everything that makes you unique. We're working hard to advance diversity, equity and inclusion in our organization and our communities because we know that what makes us different makes us better.We want you to feel a strong sense of belonging. We value and welcome your experiences, ideas and identity. Over 40 employee resource groups unite our people and help to develop our collective empathy through unfiltered conversations about race, ethnicity, gender, gender identity, sexual orientation, faith, disabilities, mental health and so much more."I can influence my income."You want to feel recognized at work. Your performance will be reviewed annually, and your compensation will be designed to motivate and reward the value that you provide. You'll receive a competitive salary, bonuses and benefits. Your company-funded retirement contribution will be the equivalent of 15% of your annual pay (including bonuses)."I can lead a full life."You bring unique goals and interests to your job and your life. Whether you're raising a family, you're passionate about where you volunteer, or you want to explore different career paths, we'll give you the resources that can set you up for success. Enjoy generous time-away and health benefits from day one, with the opportunity for flexible work options Receive 2-for-1 matching gifts for your charitable contributions and the opportunity to secure annual grants for the organizations you love Access on-demand professional development resources that allow you to hone existing skills and learn new ones COVID-19 HIRING: Our recruiting and onboarding activities are virtual during the pandemic and we've transitioned to a work-from-home environment until further notice. We are offering generous work-from-home benefits to improve our associate's ability to work remotely. Role summary: As a Data Analyst, you will be part of the broader Business Data Analytics and Tools team (BDAT) and will act as a subject matter expert of one or more applications, systems, or digital content areas. You will help ensure our systems are accurate, streamlined and effectively used by our associates. You will make recommendations on application, system or process enhancements to better meet business goals and objectives. The BDAT team work closely with vendor partners, technology, and data teams to support and enhance business processes with technology solutions. You will demonstrate an intermediate knowledge level in assigned area and work under the supervision of more senior staff on more complex projects and tasks.Primary responsibilities / essential functions Maintains and updates system data and content as requested. Audits data and content for accuracy, completeness, and quality control. Configures settings and applications as necessary, working with business partners to gather and implement requirements. Troubleshoots system issues and escalates as necessary. Works with others in BDAT, Information Technology (IT) and external vendors to resolve issues. Maintains appropriate user access and processes new and existing user profile changes. Develops and maintains process-related documentation as well as training materials and tip-sheets. Trains new and existing users and acts as a subject matter expert and first point of contact for application questions or support requests. Generates and maintains reports and data relating to system adoption, usage, and other metrics. Participates in system enhancements, upgrades and testing. Gathers requirements for changes or enhancements from end-users. Considers and suggests system and process improvements. Performs additional responsibilities as assigned. Qualifications / Skills Experience in delivering and using scalable technology solutions that are rich in data, content, and statistics, within a high-achieving and fast-paced organisation. Experience using Seismic and/or Salesforce applications preferred. Solid skills using JIRA, Confluence and Microsoft Office products. Excellent oral and written communication skills with the ability to communicate clearly and effectively with colleagues at all levels. Experience collaborating with cross-functional, globally dispersed teams. Demonstrated strength in coordinating projects, prioritising work, and managing stakeholder expectations. Methodical and detail orientated. Proven ability to foster team camaraderie by proactively seeking opportunities to learn and assist other team members. Capital Group are committed to be an equal opportunity employer. In Europe, we endeavour to make reasonable adjustments at any point along the recruitment process for candidates in need. Reach out to the recruiter in the first instance to discuss your needs. Any information you share will be treated sensitively, confidentially and in line with our data privacy policy available on our website."I can apply in less than 4 minutes."You've reviewed this job posting and you're ready to start the candidate journey with us. Apply now to move to the next step in our recruiting process. If this role isn't what you're looking for, check out our other opportunities and join our talent community."I can learn more about Capital Group." At Capital Group, the success of the people who invest with us depends on the people in whom we invest. That's why we offer a culture, compensation and opportunities that empower our associates to build successful and prosperous careers. Through nine decades, our goal has been to improve people's lives through successful investing. We know that our history is a testament to the strength of the people we hire. More than 7,800 associates in 30+ offices around the world help our clients and each other grow and thrive every day. Find us on LinkedIn, Glassdoor, FairyGodBoss, DiversityJobs and Instagram.We are an equal opportunity employer, which means we comply with all federal, state and local laws that prohibit discrimination when making all decisions about employment. As equal opportunity employers, our policies prohibit unlawful discrimination on the basis of race, religion, color, national origin, ancestry, sex (including gender and gender identity), pregnancy, childbirth and related medical conditions, age, physical or mental disability, medical condition, genetic information, marital status, sexual orientation, citizenship status, AIDS/HIV status, political activities or affiliations, military or veteran status, status as a victim of domestic violence, assault or stalking or any other characteristic protected by federal, state or local law.Job Segment: Database, Data Analyst, Social Media, Technology, Data, Marketing
06/10/2021
Full time
Req ID: 42881 Location: London Other location(s): N/A"I can be myself at work."You define yourself by more than just a job title, and we want you to feel comfortable bringing your true self to work. We value your talents, your traditions and your take on the world everything that makes you unique. We're working hard to advance diversity, equity and inclusion in our organization and our communities because we know that what makes us different makes us better.We want you to feel a strong sense of belonging. We value and welcome your experiences, ideas and identity. Over 40 employee resource groups unite our people and help to develop our collective empathy through unfiltered conversations about race, ethnicity, gender, gender identity, sexual orientation, faith, disabilities, mental health and so much more."I can influence my income."You want to feel recognized at work. Your performance will be reviewed annually, and your compensation will be designed to motivate and reward the value that you provide. You'll receive a competitive salary, bonuses and benefits. Your company-funded retirement contribution will be the equivalent of 15% of your annual pay (including bonuses)."I can lead a full life."You bring unique goals and interests to your job and your life. Whether you're raising a family, you're passionate about where you volunteer, or you want to explore different career paths, we'll give you the resources that can set you up for success. Enjoy generous time-away and health benefits from day one, with the opportunity for flexible work options Receive 2-for-1 matching gifts for your charitable contributions and the opportunity to secure annual grants for the organizations you love Access on-demand professional development resources that allow you to hone existing skills and learn new ones COVID-19 HIRING: Our recruiting and onboarding activities are virtual during the pandemic and we've transitioned to a work-from-home environment until further notice. We are offering generous work-from-home benefits to improve our associate's ability to work remotely. Role summary: As a Data Analyst, you will be part of the broader Business Data Analytics and Tools team (BDAT) and will act as a subject matter expert of one or more applications, systems, or digital content areas. You will help ensure our systems are accurate, streamlined and effectively used by our associates. You will make recommendations on application, system or process enhancements to better meet business goals and objectives. The BDAT team work closely with vendor partners, technology, and data teams to support and enhance business processes with technology solutions. You will demonstrate an intermediate knowledge level in assigned area and work under the supervision of more senior staff on more complex projects and tasks.Primary responsibilities / essential functions Maintains and updates system data and content as requested. Audits data and content for accuracy, completeness, and quality control. Configures settings and applications as necessary, working with business partners to gather and implement requirements. Troubleshoots system issues and escalates as necessary. Works with others in BDAT, Information Technology (IT) and external vendors to resolve issues. Maintains appropriate user access and processes new and existing user profile changes. Develops and maintains process-related documentation as well as training materials and tip-sheets. Trains new and existing users and acts as a subject matter expert and first point of contact for application questions or support requests. Generates and maintains reports and data relating to system adoption, usage, and other metrics. Participates in system enhancements, upgrades and testing. Gathers requirements for changes or enhancements from end-users. Considers and suggests system and process improvements. Performs additional responsibilities as assigned. Qualifications / Skills Experience in delivering and using scalable technology solutions that are rich in data, content, and statistics, within a high-achieving and fast-paced organisation. Experience using Seismic and/or Salesforce applications preferred. Solid skills using JIRA, Confluence and Microsoft Office products. Excellent oral and written communication skills with the ability to communicate clearly and effectively with colleagues at all levels. Experience collaborating with cross-functional, globally dispersed teams. Demonstrated strength in coordinating projects, prioritising work, and managing stakeholder expectations. Methodical and detail orientated. Proven ability to foster team camaraderie by proactively seeking opportunities to learn and assist other team members. Capital Group are committed to be an equal opportunity employer. In Europe, we endeavour to make reasonable adjustments at any point along the recruitment process for candidates in need. Reach out to the recruiter in the first instance to discuss your needs. Any information you share will be treated sensitively, confidentially and in line with our data privacy policy available on our website."I can apply in less than 4 minutes."You've reviewed this job posting and you're ready to start the candidate journey with us. Apply now to move to the next step in our recruiting process. If this role isn't what you're looking for, check out our other opportunities and join our talent community."I can learn more about Capital Group." At Capital Group, the success of the people who invest with us depends on the people in whom we invest. That's why we offer a culture, compensation and opportunities that empower our associates to build successful and prosperous careers. Through nine decades, our goal has been to improve people's lives through successful investing. We know that our history is a testament to the strength of the people we hire. More than 7,800 associates in 30+ offices around the world help our clients and each other grow and thrive every day. Find us on LinkedIn, Glassdoor, FairyGodBoss, DiversityJobs and Instagram.We are an equal opportunity employer, which means we comply with all federal, state and local laws that prohibit discrimination when making all decisions about employment. As equal opportunity employers, our policies prohibit unlawful discrimination on the basis of race, religion, color, national origin, ancestry, sex (including gender and gender identity), pregnancy, childbirth and related medical conditions, age, physical or mental disability, medical condition, genetic information, marital status, sexual orientation, citizenship status, AIDS/HIV status, political activities or affiliations, military or veteran status, status as a victim of domestic violence, assault or stalking or any other characteristic protected by federal, state or local law.Job Segment: Database, Data Analyst, Social Media, Technology, Data, Marketing
This is a fantastic opportunity within an innovative and well established organisation. In this role as an IT Support Engineer, you will be responsible for providing IT support and excellent customer service to the organisations customers in the provision of PC, Server, Technical Hardware and Software Support. You will provide a wide range of technical support duties, predominantly 2nd line, with some 3rd line support responsibilities. You must be prepared to assist with 1st line/ Helpdesk duties as and when required. Further to this, you will provide first class levels of customer service.
You will be a well organised individual who takes pride in their work. You will have a real and genuine interest in IT and be used to working in a similar business where working to strict customer SLAs and being under pressure is standard. This role will grow and give the successful candidate exposure to a wealth of different technologies and different issues every day.
Essential skills / experience
* Experience of working in a fast paced IT support environment where excellent customer service skills is imperative.
* Knowledge of PC & Server Hardware.
* An understanding of Exchange Server and Office 365.
* Excellent knowledge of Windows Server (all versions).
* Working knowledge of Active Directory.
* Experience of PC and Server Rollouts.
* Knowledge of networking - DHCP, Routers, Switches.
* Experience of supporting a range of software, ideally including Office, Sage, Opera, Salesforce or similar.
Benefits
* Excellent Salary
* 25 Days holiday (+8 bank holidays)
* Bonus
* Pension scheme
* Share options with dividend payments paid based on company profitability.
Coburg Banks IT specialise in recruiting in a variety of areas including: Development, IT Support, Programme and Project Management, Business Analysts and Testing as well as mid to senior level IT appointments. We would welcome the opportunity of helping you in your career, so please send a copy of your CV to us
09/09/2016
This is a fantastic opportunity within an innovative and well established organisation. In this role as an IT Support Engineer, you will be responsible for providing IT support and excellent customer service to the organisations customers in the provision of PC, Server, Technical Hardware and Software Support. You will provide a wide range of technical support duties, predominantly 2nd line, with some 3rd line support responsibilities. You must be prepared to assist with 1st line/ Helpdesk duties as and when required. Further to this, you will provide first class levels of customer service.
You will be a well organised individual who takes pride in their work. You will have a real and genuine interest in IT and be used to working in a similar business where working to strict customer SLAs and being under pressure is standard. This role will grow and give the successful candidate exposure to a wealth of different technologies and different issues every day.
Essential skills / experience
* Experience of working in a fast paced IT support environment where excellent customer service skills is imperative.
* Knowledge of PC & Server Hardware.
* An understanding of Exchange Server and Office 365.
* Excellent knowledge of Windows Server (all versions).
* Working knowledge of Active Directory.
* Experience of PC and Server Rollouts.
* Knowledge of networking - DHCP, Routers, Switches.
* Experience of supporting a range of software, ideally including Office, Sage, Opera, Salesforce or similar.
Benefits
* Excellent Salary
* 25 Days holiday (+8 bank holidays)
* Bonus
* Pension scheme
* Share options with dividend payments paid based on company profitability.
Coburg Banks IT specialise in recruiting in a variety of areas including: Development, IT Support, Programme and Project Management, Business Analysts and Testing as well as mid to senior level IT appointments. We would welcome the opportunity of helping you in your career, so please send a copy of your CV to us