EUD Analyst 6 Months On site working in Southampton with potential travel across Hampshire 175 per day (Inside IR35) My client, in the law enforcement industry are looking for an End User Device (EUD) Analyst to join their team on an initial 6 month basis, the purpose of this role is to ensure the quality of the service provided is of a high standard providing the customer with an excellent experience and delivering within the agreed Service Level Agreements. Please note - The selected candidate will need to be eligible for SC Clearance The selected candidate will have experience supporting Windows 10, Smartphones, Laptops and Desktops Responsibilities on the role - 1. Provide an excellent customer experience to the forces user base, providing the support in line with business impact to reduce the impact of any service disruption to the forces. 2. Coordinate the on boarding of new starters to ensure the agreed experience level agreements are achieved. 3. Troubleshoot and resolve EUD incidents, requests and problems within the agreed Service Level Agreement's, Identifying any patterns and trends within the EUD services taking proactive measures to raise as problems. 4. Ensure the EUD Senior Engineer is aware of any changes required to documentation and knowledge articles. 5. Support the schedule of moves, projects and events 6. Follow the processes and procedures which are put in place with a strong focus on asset management governance. 7. Identify any service improvements within the EUD service delivery highlighting to EUD Senior Engineers. 8. Deliver services to the agreed Key Performance Indicators, User Experience Agreements and Service Level Agreements. The selected candidate will have the below experience- 1. Excellent customer experience ethos. Essential 2. Ability to follow documented procedures and processes. Essential 3. Troubleshooting and diagnostics skills. Essential 4. Good communication skills. Essential 5. Must have capability to travel to different locations across both Forces and undertake all assignments in a timely manner. Due to the requirement to work flexibly, unsocial hours and personal safety for lone working; public transport may not be available or suitable at these times. For this reason a full UK driving licence is considered essential. Essential 6. Previous experience working in ICT operational delivery. Desireable 7. Previous experience of resolving incidents, requests and problems. Desireable 8. Proven experience of identifying and delivering service improvements. Desireable 9. ITIL V3 Foundation or ITIL V4 equivalent. Desireable 10. Experience using ServiceNow. Desireable Disclaimer: This vacancy is being advertised by either Advanced Resource Managers Limited, Advanced Resource Managers IT Limited or Advanced Resource Managers Engineering Limited ("ARM"). ARM is a specialist talent acquisition and management consultancy. We provide technical contingency recruitment and a portfolio of more complex resource solutions. Our specialist recruitment divisions cover the entire technical arena, including some of the most economically and strategically important industries in the UK and the world today. We will never send your CV without your permission. Where the role is marked as Outside IR35 in the advertisement this is subject to receipt of a final Status Determination Statement from the end Client and may be subject to change.
20/03/2025
Contractor
EUD Analyst 6 Months On site working in Southampton with potential travel across Hampshire 175 per day (Inside IR35) My client, in the law enforcement industry are looking for an End User Device (EUD) Analyst to join their team on an initial 6 month basis, the purpose of this role is to ensure the quality of the service provided is of a high standard providing the customer with an excellent experience and delivering within the agreed Service Level Agreements. Please note - The selected candidate will need to be eligible for SC Clearance The selected candidate will have experience supporting Windows 10, Smartphones, Laptops and Desktops Responsibilities on the role - 1. Provide an excellent customer experience to the forces user base, providing the support in line with business impact to reduce the impact of any service disruption to the forces. 2. Coordinate the on boarding of new starters to ensure the agreed experience level agreements are achieved. 3. Troubleshoot and resolve EUD incidents, requests and problems within the agreed Service Level Agreement's, Identifying any patterns and trends within the EUD services taking proactive measures to raise as problems. 4. Ensure the EUD Senior Engineer is aware of any changes required to documentation and knowledge articles. 5. Support the schedule of moves, projects and events 6. Follow the processes and procedures which are put in place with a strong focus on asset management governance. 7. Identify any service improvements within the EUD service delivery highlighting to EUD Senior Engineers. 8. Deliver services to the agreed Key Performance Indicators, User Experience Agreements and Service Level Agreements. The selected candidate will have the below experience- 1. Excellent customer experience ethos. Essential 2. Ability to follow documented procedures and processes. Essential 3. Troubleshooting and diagnostics skills. Essential 4. Good communication skills. Essential 5. Must have capability to travel to different locations across both Forces and undertake all assignments in a timely manner. Due to the requirement to work flexibly, unsocial hours and personal safety for lone working; public transport may not be available or suitable at these times. For this reason a full UK driving licence is considered essential. Essential 6. Previous experience working in ICT operational delivery. Desireable 7. Previous experience of resolving incidents, requests and problems. Desireable 8. Proven experience of identifying and delivering service improvements. Desireable 9. ITIL V3 Foundation or ITIL V4 equivalent. Desireable 10. Experience using ServiceNow. Desireable Disclaimer: This vacancy is being advertised by either Advanced Resource Managers Limited, Advanced Resource Managers IT Limited or Advanced Resource Managers Engineering Limited ("ARM"). ARM is a specialist talent acquisition and management consultancy. We provide technical contingency recruitment and a portfolio of more complex resource solutions. Our specialist recruitment divisions cover the entire technical arena, including some of the most economically and strategically important industries in the UK and the world today. We will never send your CV without your permission. Where the role is marked as Outside IR35 in the advertisement this is subject to receipt of a final Status Determination Statement from the end Client and may be subject to change.
Anna Freud is a world-leading mental health charity for children, young people and their families. Our mission is to close the gap in wellbeing and mental health by advancing, translating, delivering, and sharing the best science and practice with everyone who impacts the lives of children, young people and their families. More information about Anna Freud is available on our website: http://www.annafreud.org/about/ .
We value diversity and aim to have diverse workforce that reflects the community and our service users, in line with our vision, values and inclusion commitments. We encourage applications from all sections of the community.
The Salesforce Admin will be key for the successful operation of Anna Freud’s Salesforce environment which is at the heart of the current digital transformation. We have developed a bespoke salesforce product that truly benefits the user, in a mental health environment. Working within the IT Department this role is essential to ensure that Salesforce operates effectively for internal and external stakeholders.
The Salesforce Administrator is expected to administer the system, aid in designing solutions, and assist in supporting the developments already in place.
The post-holder will work within the IT department in Central Support Team but they will also be working with teams across the organisation as the first line of support for any issues.
The successful candidate will join a small and supportive team of 7 people within a fast paced and busy environment as there is a lot to do, with a mixture of team working but also having the initiative to problem solve independently.
Please email recruitment@annafreud.org with any job enquiries, or if you require assistance or experience difficulties when applying. Please note that successful candidate(s) will be asked to evidence their Right to Work in the UK post-job offer – we do not hold a sponsor licence therefore we are unable to provide Visa sponsorship.
Location
Hybrid working (a mixture of onsite and home/remote working). Staff are working onsite for at least 20% of their working hours, either at our London site (4-8 Rodney Street, London N1 9JH) or our Northern Hub (Huckletree, The Express Building, 9 Great Ancoats Street, Manchester M4 5AD).
Contract duration
Fixed-term (two years in the first instance but with scope to extend)
Closing date for applications
Midday (12pm), Wednesday 23 October 2024.
Please note that due to high application volumes, we may close this advert early. We encourage you to apply promptly and to keep an eye on our future vacancies for more opportunities.
Notification of interview
Shortlisted applicants will be notified no later than Wednesday 13 November 2024. During shortlisting, applicants are anonymously assessed using the criteria visible in the Job Profile. Please note: due to the high volume of applications received, we will not be able to provide feedback to unsuccessful applicants.
Interviews
Interviews will be held on Wednesday 20 November 2024.
How to apply
Please click on the 'Apply now’ button. We are unable to accept CVs and kindly request no contact from agencies.
14/10/2024
Full time
Anna Freud is a world-leading mental health charity for children, young people and their families. Our mission is to close the gap in wellbeing and mental health by advancing, translating, delivering, and sharing the best science and practice with everyone who impacts the lives of children, young people and their families. More information about Anna Freud is available on our website: http://www.annafreud.org/about/ .
We value diversity and aim to have diverse workforce that reflects the community and our service users, in line with our vision, values and inclusion commitments. We encourage applications from all sections of the community.
The Salesforce Admin will be key for the successful operation of Anna Freud’s Salesforce environment which is at the heart of the current digital transformation. We have developed a bespoke salesforce product that truly benefits the user, in a mental health environment. Working within the IT Department this role is essential to ensure that Salesforce operates effectively for internal and external stakeholders.
The Salesforce Administrator is expected to administer the system, aid in designing solutions, and assist in supporting the developments already in place.
The post-holder will work within the IT department in Central Support Team but they will also be working with teams across the organisation as the first line of support for any issues.
The successful candidate will join a small and supportive team of 7 people within a fast paced and busy environment as there is a lot to do, with a mixture of team working but also having the initiative to problem solve independently.
Please email recruitment@annafreud.org with any job enquiries, or if you require assistance or experience difficulties when applying. Please note that successful candidate(s) will be asked to evidence their Right to Work in the UK post-job offer – we do not hold a sponsor licence therefore we are unable to provide Visa sponsorship.
Location
Hybrid working (a mixture of onsite and home/remote working). Staff are working onsite for at least 20% of their working hours, either at our London site (4-8 Rodney Street, London N1 9JH) or our Northern Hub (Huckletree, The Express Building, 9 Great Ancoats Street, Manchester M4 5AD).
Contract duration
Fixed-term (two years in the first instance but with scope to extend)
Closing date for applications
Midday (12pm), Wednesday 23 October 2024.
Please note that due to high application volumes, we may close this advert early. We encourage you to apply promptly and to keep an eye on our future vacancies for more opportunities.
Notification of interview
Shortlisted applicants will be notified no later than Wednesday 13 November 2024. During shortlisting, applicants are anonymously assessed using the criteria visible in the Job Profile. Please note: due to the high volume of applications received, we will not be able to provide feedback to unsuccessful applicants.
Interviews
Interviews will be held on Wednesday 20 November 2024.
How to apply
Please click on the 'Apply now’ button. We are unable to accept CVs and kindly request no contact from agencies.
Anna Freud is a world-leading mental health charity for children, young people and their families. Our mission is to close the gap in wellbeing and mental health by advancing, translating, delivering, and sharing the best science and practice with everyone who impacts the lives of children, young people and their families. More information about Anna Freud is available on our website: http://www.annafreud.org/about/ .
We value diversity and aim to have a diverse workforce that reflects the community and our service users, in line with our vision, values and inclusion commitments. We encourage applications from all sections of the community.
As Senior Salesforce Administrator you will be responsible for the delivery of new work packages for Anna Freud’s Salesforce platform. Working within the IT Department you will be key in making Salesforce the central system with the integrations necessary for it to interact with the other organisation’s systems.
We have developed a bespoke salesforce product that truly benefits the user, in a mental health environment. This is a unique opportunity for a highly qualified individual to apply their skills to technology for good. The role will provide opportunity for development as the successful applicant is likely to be working on bespoke developments both on Salesforce and incorporating existing software integrations.
The post-holder is expected to deliver new features and to assist in supporting the developments already in place. The role will develop high quality automations and ensure that best practices are adopted and maintained.
Please email recruitment@annafreud.org with any job enquiries, or if you require assistance or experience difficulties when applying. Please note that successful candidate(s) will be asked to evidence their Right to Work in the UK post-job offer – we do not hold a sponsor licence therefore we are unable to provide Visa sponsorship.
Location
Hybrid working (a mixture of onsite and home/remote working). Staff are working onsite for at least 20% of their working hours, either at our London site (4-8 Rodney Street, London N1 9JH) or our Northern Hub (Huckletree, The Express Building, 9 Great Ancoats Street, Manchester M4 5AD).
Contract duration
Permanent
Closing date for applications
Midday (12pm), Tuesday 27 August 2024.
Please note that due to high application volumes, we may close this advert early. We encourage you to apply promptly and to keep an eye on our future vacancies for more opportunities.
Notification of interview
Shortlisted applicants will be notified no later than Thursday 29 August 2024. During shortlisting, applicants are anonymously assessed using the criteria visible in the Job Profile. Please note: due to the high volume of applications received, we will not be able to provide feedback to unsuccessful applicants.
Interviews
Interviews will be held between 4 and 6 September 2024.
How to apply
Please click on the 'Apply now’ button. We are unable to accept CVs and kindly request no contact from agencies.
29/07/2024
Full time
Anna Freud is a world-leading mental health charity for children, young people and their families. Our mission is to close the gap in wellbeing and mental health by advancing, translating, delivering, and sharing the best science and practice with everyone who impacts the lives of children, young people and their families. More information about Anna Freud is available on our website: http://www.annafreud.org/about/ .
We value diversity and aim to have a diverse workforce that reflects the community and our service users, in line with our vision, values and inclusion commitments. We encourage applications from all sections of the community.
As Senior Salesforce Administrator you will be responsible for the delivery of new work packages for Anna Freud’s Salesforce platform. Working within the IT Department you will be key in making Salesforce the central system with the integrations necessary for it to interact with the other organisation’s systems.
We have developed a bespoke salesforce product that truly benefits the user, in a mental health environment. This is a unique opportunity for a highly qualified individual to apply their skills to technology for good. The role will provide opportunity for development as the successful applicant is likely to be working on bespoke developments both on Salesforce and incorporating existing software integrations.
The post-holder is expected to deliver new features and to assist in supporting the developments already in place. The role will develop high quality automations and ensure that best practices are adopted and maintained.
Please email recruitment@annafreud.org with any job enquiries, or if you require assistance or experience difficulties when applying. Please note that successful candidate(s) will be asked to evidence their Right to Work in the UK post-job offer – we do not hold a sponsor licence therefore we are unable to provide Visa sponsorship.
Location
Hybrid working (a mixture of onsite and home/remote working). Staff are working onsite for at least 20% of their working hours, either at our London site (4-8 Rodney Street, London N1 9JH) or our Northern Hub (Huckletree, The Express Building, 9 Great Ancoats Street, Manchester M4 5AD).
Contract duration
Permanent
Closing date for applications
Midday (12pm), Tuesday 27 August 2024.
Please note that due to high application volumes, we may close this advert early. We encourage you to apply promptly and to keep an eye on our future vacancies for more opportunities.
Notification of interview
Shortlisted applicants will be notified no later than Thursday 29 August 2024. During shortlisting, applicants are anonymously assessed using the criteria visible in the Job Profile. Please note: due to the high volume of applications received, we will not be able to provide feedback to unsuccessful applicants.
Interviews
Interviews will be held between 4 and 6 September 2024.
How to apply
Please click on the 'Apply now’ button. We are unable to accept CVs and kindly request no contact from agencies.
Network Manager Network Manager required by a small managed services provider based in Marlow, Buckinghamshire. The company deliver managed networking, compute, and storage solutions to a wide range of both Enterprise and Online clients. Due to planned growth the company are seeking an experienced Network Manager to take a leading role in the deployment, management and troubleshooting of both inhouse and client infrastructure. The position includes the management of (currently) 1 Network Engineer, and therefore experience leading/managing Network Engineers will be preferred. Examples of responsibilities: Manage and monitor all Client network environments Install, configure, test and maintain new platforms both internally and on behalf of clients Proactively ensure the highest levels of network and infrastructure availability React to network failures and troubleshoot issues through to resolution Participate in the design of new environments and general direction of network design and operation within the company and its clients Essential experience: Local Area Networks (LAN) - In-depth experience of ethernet and its use both locally and over extended distance via pseudo wire/VPLS BGP - Experience of BGP both as an EGP to integrate with other Autonomous systems, and within an AS especially in the context of distributing routes within isolated VRF's Firewalls - strong understanding of the principals and operation of stateful firewalls in general, and in particular the Cisco ASA range of devices HTTP Proxies - Appreciate of the use of proxies operating at layer 7 (http/https) to manage traffic flows and isolate web/application servers from malicious/disruptive requests Network support - knowledge and experience of protocols and services such as DNS/Radius/Syslog/TLS Security - Understanding the importance of security and the processes, architectures, and technical tools that are deployed to ensure security is maintained This is an exciting opportunity to take a lead role in a growing MSP. If you are looking for an opportunity of this nature, please contact or call .
07/10/2021
Full time
Network Manager Network Manager required by a small managed services provider based in Marlow, Buckinghamshire. The company deliver managed networking, compute, and storage solutions to a wide range of both Enterprise and Online clients. Due to planned growth the company are seeking an experienced Network Manager to take a leading role in the deployment, management and troubleshooting of both inhouse and client infrastructure. The position includes the management of (currently) 1 Network Engineer, and therefore experience leading/managing Network Engineers will be preferred. Examples of responsibilities: Manage and monitor all Client network environments Install, configure, test and maintain new platforms both internally and on behalf of clients Proactively ensure the highest levels of network and infrastructure availability React to network failures and troubleshoot issues through to resolution Participate in the design of new environments and general direction of network design and operation within the company and its clients Essential experience: Local Area Networks (LAN) - In-depth experience of ethernet and its use both locally and over extended distance via pseudo wire/VPLS BGP - Experience of BGP both as an EGP to integrate with other Autonomous systems, and within an AS especially in the context of distributing routes within isolated VRF's Firewalls - strong understanding of the principals and operation of stateful firewalls in general, and in particular the Cisco ASA range of devices HTTP Proxies - Appreciate of the use of proxies operating at layer 7 (http/https) to manage traffic flows and isolate web/application servers from malicious/disruptive requests Network support - knowledge and experience of protocols and services such as DNS/Radius/Syslog/TLS Security - Understanding the importance of security and the processes, architectures, and technical tools that are deployed to ensure security is maintained This is an exciting opportunity to take a lead role in a growing MSP. If you are looking for an opportunity of this nature, please contact or call .
Are you ready to step into the fast-paced world of fintech? We're Pollinate. We combine the agility and flexibility of a high growth company with the global ambitions and backing of an established brand. We at Pollinate think banks have the potential to do more, to be more, and to reclaim the central role in the lives of their business customers. So we are working side by side with them to deliver the technology to help merchants grow and create unforgettable payment experiences to customers. With big global banking clients already under our belt, from NatWest to National Australia Bank, we are growing rapidly, and we need talented people like you to join us on our journey. As part of Pollinate, you'll be working with experts across payments, technology, customer experience, and financial services, supported by a world-class network of partners. Workplace wellbeing and inclusivity is very important to us-this year, in addition to internal support, we rolled out the mental health platform, Unmind, company-wide to support each employee's individual wellbeing journey. Our platform has picked up multiple industry awards, including 'Banking Innovation of the Year' at the 2020 Future Digital Awards, and the 'Innovation Frontier' award at the Celent Model Bank 2020 Awards through our work with NatWest's Payit. We're also currently shortlisted in the Women in Tech Employer Awards 2020. Join us to be a key part of a team that's changing the future of payments, with the freedom to make your mark. Together, we'll push the boundaries of what's possible with payment enabled merchant services for SMEs around the world. Purpose of the role As a Senior Full Stack Developer you will be responsible for implementing the technical vision as defined and managing the technical deliverables. You will own one or more components of our internal and external microservices which forms the basis of our merchant onboarding portal, SaaS services and core acquiring platform. In addition, you will be working side-by-side with other engineers, leads and architects on platform architecture, integration (internal/external), performance and security to create a powerful platform to enable us reinvent merchant acquiring for banks. You will work with a talented and experienced team of engineers, architects, product managers designers as well as having the opportunity to contribute to product design, architecture, system reliability and scalability of our services. You will be responsible for ensuring the teams uses engineering best practices such as CI/CD, TDD/BDD, automated testing and influencing the adoption of best tools for completing day to day development tasks. Responsibilities Implementing industry best practices and coding standards of the project/platform Accountable for the technical development and quality assurance of one or more products across the teams Mentoring developers and encouraging the adoption of best practises within the team Support Business Analysts, Product Managers and Delivery Managers in producing roadmaps and estimates. Develop high-quality software design and architecture using best practices, common standard and frameworks Develop microservices, applications and tools by producing clean, testable and efficient code Documenting application low level technical design, including software diagrams, pseudo code comments and operating instructions Create proof of concepts if required, to validate proposed solutions and seek feedback from stakeholders Working with business users by evaluating the problem definition, requirements, solution development and proposed solutions technical analysis of business requirements, low level design documentation Identify performance bottlenecks and come up with novel ways to solve them Proactively benchmark application code to mitigate performance and scalability issues Work with the Quality Assurance team on issue reporting, resolution, and change control Assisting the DevOps team with any environment issues during application deployment across Development, QA, Pre-production, and Production environments Collaborating with test and application support teams in troubleshooting problems that may arise from applications or integration of various components Collaborate with internal teams and vendors to fix and improve developed software and application What we are looking for Java and associated concepts including OO and service design principles (JSON and/or RESTful). Strong knowledge and experience of Java 8 and above, as well as Spring Hibernate/JPA etc. Good understanding and experience of test-driven development, continuous integration and continuous delivery practices Strong experience and knowledge of relational databases and SQL tuning Experience working with Agile methodologies as part of the software development life cycle. Experience of working with containers and message brokers like Kafka or any other message brokers Experience of container services like Kubernetes, Docker etc Experience of working of Cloud systems preferably Azure Microservice design and development Rest, JSON/XML Multi-threading in high volume, high availability systems. Experience of mobile app development using native or hybrid frameworks Experience using JavaScript frameworks: Angular or React Knowledge of HTML5, CSS3, OO JavaScript, Node.js etc. Who we are looking for Ideally someone who has worked for a Fintech start-up and has experience with products focused on consumer but also involved in developing highly scalable and resilient microservice applications Starter-finisher attitude to manage work Strong verbal and written English communication skills High energy and drive that suits a start-up environment Comfortable working outside of rigid structures and frameworks Effective working in ambiguous environments You are a team player and can work cross-team - for instance with business-minded staff, designers, product owners, and everything in between What we stand for We believe we are better together when we listen, engage and support each other, we want you to bring your expertise and experience to work every day We are passionate about what we are doing and want you to share this with us, enjoy your time with us, stay calm under pressure and bring positive energy to the team We are all on a journey together, we want your ambition and flexible mind set to embrace the twists and turns as we grow as a business At the moment, and for the foreseeable future, this role will be 100% home based. We are in the process of developing a Future of Work at Pollinate strategy which will include hybrid working. Pollinate offers great benefits including up to 20% bonus, Pension, Life Assurance, Health Cash Plan, CSOP as well as flexible working hours and a weekly online Yoga class. This Job Description covers the main areas of your responsibilities. It is not an exhaustive list. We only accept candidates who have the right to work in the UK. - Pollinate offers excellent benefits, including up to 20% bonus Pension Life Assurance Health Cash Plan CSOP Flexible working hours Online Yoga class 2 stagesJava, Spring, Hibernate, SQL, AzureJava, J2EE, JavaScript, SQL, Kafka, Kubernetes, Docker, Azure
24/03/2021
Full time
Are you ready to step into the fast-paced world of fintech? We're Pollinate. We combine the agility and flexibility of a high growth company with the global ambitions and backing of an established brand. We at Pollinate think banks have the potential to do more, to be more, and to reclaim the central role in the lives of their business customers. So we are working side by side with them to deliver the technology to help merchants grow and create unforgettable payment experiences to customers. With big global banking clients already under our belt, from NatWest to National Australia Bank, we are growing rapidly, and we need talented people like you to join us on our journey. As part of Pollinate, you'll be working with experts across payments, technology, customer experience, and financial services, supported by a world-class network of partners. Workplace wellbeing and inclusivity is very important to us-this year, in addition to internal support, we rolled out the mental health platform, Unmind, company-wide to support each employee's individual wellbeing journey. Our platform has picked up multiple industry awards, including 'Banking Innovation of the Year' at the 2020 Future Digital Awards, and the 'Innovation Frontier' award at the Celent Model Bank 2020 Awards through our work with NatWest's Payit. We're also currently shortlisted in the Women in Tech Employer Awards 2020. Join us to be a key part of a team that's changing the future of payments, with the freedom to make your mark. Together, we'll push the boundaries of what's possible with payment enabled merchant services for SMEs around the world. Purpose of the role As a Senior Full Stack Developer you will be responsible for implementing the technical vision as defined and managing the technical deliverables. You will own one or more components of our internal and external microservices which forms the basis of our merchant onboarding portal, SaaS services and core acquiring platform. In addition, you will be working side-by-side with other engineers, leads and architects on platform architecture, integration (internal/external), performance and security to create a powerful platform to enable us reinvent merchant acquiring for banks. You will work with a talented and experienced team of engineers, architects, product managers designers as well as having the opportunity to contribute to product design, architecture, system reliability and scalability of our services. You will be responsible for ensuring the teams uses engineering best practices such as CI/CD, TDD/BDD, automated testing and influencing the adoption of best tools for completing day to day development tasks. Responsibilities Implementing industry best practices and coding standards of the project/platform Accountable for the technical development and quality assurance of one or more products across the teams Mentoring developers and encouraging the adoption of best practises within the team Support Business Analysts, Product Managers and Delivery Managers in producing roadmaps and estimates. Develop high-quality software design and architecture using best practices, common standard and frameworks Develop microservices, applications and tools by producing clean, testable and efficient code Documenting application low level technical design, including software diagrams, pseudo code comments and operating instructions Create proof of concepts if required, to validate proposed solutions and seek feedback from stakeholders Working with business users by evaluating the problem definition, requirements, solution development and proposed solutions technical analysis of business requirements, low level design documentation Identify performance bottlenecks and come up with novel ways to solve them Proactively benchmark application code to mitigate performance and scalability issues Work with the Quality Assurance team on issue reporting, resolution, and change control Assisting the DevOps team with any environment issues during application deployment across Development, QA, Pre-production, and Production environments Collaborating with test and application support teams in troubleshooting problems that may arise from applications or integration of various components Collaborate with internal teams and vendors to fix and improve developed software and application What we are looking for Java and associated concepts including OO and service design principles (JSON and/or RESTful). Strong knowledge and experience of Java 8 and above, as well as Spring Hibernate/JPA etc. Good understanding and experience of test-driven development, continuous integration and continuous delivery practices Strong experience and knowledge of relational databases and SQL tuning Experience working with Agile methodologies as part of the software development life cycle. Experience of working with containers and message brokers like Kafka or any other message brokers Experience of container services like Kubernetes, Docker etc Experience of working of Cloud systems preferably Azure Microservice design and development Rest, JSON/XML Multi-threading in high volume, high availability systems. Experience of mobile app development using native or hybrid frameworks Experience using JavaScript frameworks: Angular or React Knowledge of HTML5, CSS3, OO JavaScript, Node.js etc. Who we are looking for Ideally someone who has worked for a Fintech start-up and has experience with products focused on consumer but also involved in developing highly scalable and resilient microservice applications Starter-finisher attitude to manage work Strong verbal and written English communication skills High energy and drive that suits a start-up environment Comfortable working outside of rigid structures and frameworks Effective working in ambiguous environments You are a team player and can work cross-team - for instance with business-minded staff, designers, product owners, and everything in between What we stand for We believe we are better together when we listen, engage and support each other, we want you to bring your expertise and experience to work every day We are passionate about what we are doing and want you to share this with us, enjoy your time with us, stay calm under pressure and bring positive energy to the team We are all on a journey together, we want your ambition and flexible mind set to embrace the twists and turns as we grow as a business At the moment, and for the foreseeable future, this role will be 100% home based. We are in the process of developing a Future of Work at Pollinate strategy which will include hybrid working. Pollinate offers great benefits including up to 20% bonus, Pension, Life Assurance, Health Cash Plan, CSOP as well as flexible working hours and a weekly online Yoga class. This Job Description covers the main areas of your responsibilities. It is not an exhaustive list. We only accept candidates who have the right to work in the UK. - Pollinate offers excellent benefits, including up to 20% bonus Pension Life Assurance Health Cash Plan CSOP Flexible working hours Online Yoga class 2 stagesJava, Spring, Hibernate, SQL, AzureJava, J2EE, JavaScript, SQL, Kafka, Kubernetes, Docker, Azure
Senior Software Support Analyst/Engineer - £40k - £50k - Reading, Berkshire
Senior Software Support Analyst/Engineer required by a high-tech company based in Reading, Berkshire. The company is looking to add a Senior Software Support Analyst/Engineer to their existing product support team.
The company provides a number of high-tech software products developed with C# and/or JavaScript. Whilst this role would not involve writing code from scratch, any knowledge of pseudocode or supporting products or applications with C#, JavaScript or similar scripting languages would be highly advantageous.
The successful Senior Software Support Analyst/Engineer will work alongside the software engineering team and will be responsible for;
* Liaising with both prospective and existing customers to help solve any issues and suggest improvements. As such the successful Software Support Analyst/Engineer will play a key role in the future development of the company's range of products.
* Assisting with training new customers in the use of the company's products.
* Communicating with customers via phone/email assisting with any issues
* Working alongside development team to suggest and take part in improvements to products
* Taking part in product demonstrations and tests including attending trade shows (optional)
This role would suit someone with an enthusiasm for technology and a desire to work in a varied technical role offering the chance to liaise with both technical and non-technical customers.
Key experience
* Relevant degree in Computer Science, Software Engineering, Mathematics, Physics or similar
* Knowledge of at least one programming or scripting language eg. C#, JavaScript, Python, C++, etc
* Software product support or application support (ideally bespoke)
Experience in any of the following areas would be advantageous, but is not a prerequisite;
* 3D modelling or simulation
* PLC programming or an appreciation of ladder logic
* CAD or any knowledge of developing software for extensions to CAD related products
This is an exciting opportunity to join a growing software company offering training and career progression as well as the opportunity to attend international events. If you are looking for a role of this nature then please contact or phone (Apply online only)
09/09/2016
Senior Software Support Analyst/Engineer - £40k - £50k - Reading, Berkshire
Senior Software Support Analyst/Engineer required by a high-tech company based in Reading, Berkshire. The company is looking to add a Senior Software Support Analyst/Engineer to their existing product support team.
The company provides a number of high-tech software products developed with C# and/or JavaScript. Whilst this role would not involve writing code from scratch, any knowledge of pseudocode or supporting products or applications with C#, JavaScript or similar scripting languages would be highly advantageous.
The successful Senior Software Support Analyst/Engineer will work alongside the software engineering team and will be responsible for;
* Liaising with both prospective and existing customers to help solve any issues and suggest improvements. As such the successful Software Support Analyst/Engineer will play a key role in the future development of the company's range of products.
* Assisting with training new customers in the use of the company's products.
* Communicating with customers via phone/email assisting with any issues
* Working alongside development team to suggest and take part in improvements to products
* Taking part in product demonstrations and tests including attending trade shows (optional)
This role would suit someone with an enthusiasm for technology and a desire to work in a varied technical role offering the chance to liaise with both technical and non-technical customers.
Key experience
* Relevant degree in Computer Science, Software Engineering, Mathematics, Physics or similar
* Knowledge of at least one programming or scripting language eg. C#, JavaScript, Python, C++, etc
* Software product support or application support (ideally bespoke)
Experience in any of the following areas would be advantageous, but is not a prerequisite;
* 3D modelling or simulation
* PLC programming or an appreciation of ladder logic
* CAD or any knowledge of developing software for extensions to CAD related products
This is an exciting opportunity to join a growing software company offering training and career progression as well as the opportunity to attend international events. If you are looking for a role of this nature then please contact or phone (Apply online only)
Senior Software Support Analyst/Engineer - £40k - £50k - Reading, Berkshire
Senior Software Support Analyst/Engineer required by a high-tech company based in Reading, Berkshire. The company is looking to add a Senior Software Support Analyst/Engineer to their existing product support team.
The company provides a number of high-tech software products developed with C# and/or JavaScript. Whilst this role would not involve writing code from scratch, any knowledge of pseudocode or supporting products or applications with C#, JavaScript or similar scripting languages would be highly advantageous.
The successful Senior Software Support Analyst/Engineer will work alongside the software engineering team and will be responsible for;
* Liaising with both prospective and existing customers to help solve any issues and suggest improvements. As such the successful Software Support Analyst/Engineer will play a key role in the future development of the company's range of products.
* Assisting with training new customers in the use of the company's products.
* Communicating with customers via phone/email assisting with any issues
* Working alongside development team to suggest and take part in improvements to products
* Taking part in product demonstrations and tests including attending trade shows (optional)
This role would suit someone with an enthusiasm for technology and a desire to work in a varied technical role offering the chance to liaise with both technical and non-technical customers.
Key experience
* Relevant degree in Computer Science, Software Engineering, Mathematics, Physics or similar
* Knowledge of at least one programming or scripting language eg. C#, JavaScript, Python, C++, etc
* Software product support or application support (ideally bespoke)
Experience in any of the following areas would be advantageous, but is not a prerequisite;
* 3D modelling or simulation
* PLC programming or an appreciation of ladder logic
* CAD or any knowledge of developing software for extensions to CAD related products
This is an exciting opportunity to join a growing software company offering training and career progression as well as the opportunity to attend international events. If you are looking for a role of this nature then please contact or phone (Apply online only)
09/09/2016
Senior Software Support Analyst/Engineer - £40k - £50k - Reading, Berkshire
Senior Software Support Analyst/Engineer required by a high-tech company based in Reading, Berkshire. The company is looking to add a Senior Software Support Analyst/Engineer to their existing product support team.
The company provides a number of high-tech software products developed with C# and/or JavaScript. Whilst this role would not involve writing code from scratch, any knowledge of pseudocode or supporting products or applications with C#, JavaScript or similar scripting languages would be highly advantageous.
The successful Senior Software Support Analyst/Engineer will work alongside the software engineering team and will be responsible for;
* Liaising with both prospective and existing customers to help solve any issues and suggest improvements. As such the successful Software Support Analyst/Engineer will play a key role in the future development of the company's range of products.
* Assisting with training new customers in the use of the company's products.
* Communicating with customers via phone/email assisting with any issues
* Working alongside development team to suggest and take part in improvements to products
* Taking part in product demonstrations and tests including attending trade shows (optional)
This role would suit someone with an enthusiasm for technology and a desire to work in a varied technical role offering the chance to liaise with both technical and non-technical customers.
Key experience
* Relevant degree in Computer Science, Software Engineering, Mathematics, Physics or similar
* Knowledge of at least one programming or scripting language eg. C#, JavaScript, Python, C++, etc
* Software product support or application support (ideally bespoke)
Experience in any of the following areas would be advantageous, but is not a prerequisite;
* 3D modelling or simulation
* PLC programming or an appreciation of ladder logic
* CAD or any knowledge of developing software for extensions to CAD related products
This is an exciting opportunity to join a growing software company offering training and career progression as well as the opportunity to attend international events. If you are looking for a role of this nature then please contact or phone (Apply online only)
Senior Software Support Analyst/Engineer - £40k - £50k - Reading, Berkshire
Senior Software Support Analyst/Engineer required by a high-tech company based in Reading, Berkshire. The company is looking to add a Senior Software Support Analyst/Engineer to their existing product support team.
The company provides a number of high-tech software products developed with C# and/or JavaScript. Whilst this role would not involve writing code from scratch, any knowledge of pseudocode or supporting products or applications with C#, JavaScript or similar scripting languages would be highly advantageous.
The successful Senior Software Support Analyst/Engineer will work alongside the software engineering team and will be responsible for;
* Liaising with both prospective and existing customers to help solve any issues and suggest improvements. As such the successful Software Support Analyst/Engineer will play a key role in the future development of the company's range of products.
* Assisting with training new customers in the use of the company's products.
* Communicating with customers via phone/email assisting with any issues
* Working alongside development team to suggest and take part in improvements to products
* Taking part in product demonstrations and tests including attending trade shows (optional)
This role would suit someone with an enthusiasm for technology and a desire to work in a varied technical role offering the chance to liaise with both technical and non-technical customers.
Key experience
* Relevant degree in Computer Science, Software Engineering, Mathematics, Physics or similar
* Knowledge of at least one programming or scripting language eg. C#, JavaScript, Python, C++, etc
* Software product support or application support (ideally bespoke)
Experience in any of the following areas would be advantageous, but is not a prerequisite;
* 3D modelling or simulation
* PLC programming or an appreciation of ladder logic
* CAD or any knowledge of developing software for extensions to CAD related products
This is an exciting opportunity to join a growing software company offering training and career progression as well as the opportunity to attend international events. If you are looking for a role of this nature then please contact or phone (Apply online only)
09/09/2016
Senior Software Support Analyst/Engineer - £40k - £50k - Reading, Berkshire
Senior Software Support Analyst/Engineer required by a high-tech company based in Reading, Berkshire. The company is looking to add a Senior Software Support Analyst/Engineer to their existing product support team.
The company provides a number of high-tech software products developed with C# and/or JavaScript. Whilst this role would not involve writing code from scratch, any knowledge of pseudocode or supporting products or applications with C#, JavaScript or similar scripting languages would be highly advantageous.
The successful Senior Software Support Analyst/Engineer will work alongside the software engineering team and will be responsible for;
* Liaising with both prospective and existing customers to help solve any issues and suggest improvements. As such the successful Software Support Analyst/Engineer will play a key role in the future development of the company's range of products.
* Assisting with training new customers in the use of the company's products.
* Communicating with customers via phone/email assisting with any issues
* Working alongside development team to suggest and take part in improvements to products
* Taking part in product demonstrations and tests including attending trade shows (optional)
This role would suit someone with an enthusiasm for technology and a desire to work in a varied technical role offering the chance to liaise with both technical and non-technical customers.
Key experience
* Relevant degree in Computer Science, Software Engineering, Mathematics, Physics or similar
* Knowledge of at least one programming or scripting language eg. C#, JavaScript, Python, C++, etc
* Software product support or application support (ideally bespoke)
Experience in any of the following areas would be advantageous, but is not a prerequisite;
* 3D modelling or simulation
* PLC programming or an appreciation of ladder logic
* CAD or any knowledge of developing software for extensions to CAD related products
This is an exciting opportunity to join a growing software company offering training and career progression as well as the opportunity to attend international events. If you are looking for a role of this nature then please contact or phone (Apply online only)
