Contract: Permanent, full-time Location: London (hybrid-working) Closing Date: 29 May 2026
About the role
The Lead Business Analyst will lead and manage a team of Business Analysts, overseeing analysis and specification activities across a diverse portfolio of projects. You will be responsible for ensuring the delivery of high-quality business and systems analysis that underpins effective IT solutions aligned with Trinity's enterprise architecture and strategic objectives. Working in close collaboration with Project Managers, technical teams, and the Product team, you will play a key role in translating business needs into technology solutions. Additionally, you will provide leadership in maintaining analysis standards, promoting best practices, and driving continuous improvement across the business analysis function. Your duties will include, but not limited, to the following areas:
Team leadership and management
Planning and coordination
Business analysis and solutions design
Testing and implementation support
Collaboration across teams
Standards, governance and continuous improvement
Data awareness
About you
Significant experience working as a Business Analyst on complex IT and digital projects across the full software development lifecycle.
Proven team leadership or line management experience within a business analysis function.
Strong stakeholder management skills, with the ability to engage effectively at all levels of the organisation.
Excellent written and verbal communication skills, including the ability to produce high-quality documentation.
Strong technical understanding to support the translation of business needs into effective system designs.
Experience producing functional and technical specifications and supporting solution design processes.
Demonstrable experience in system and user acceptance testing.
Ability to plan, estimate, and manage analysis activities across multiple projects.
Proficient in a range of analysis techniques, process modelling, and requirements gathering tools.
Experience working with agile delivery teams, particularly alongside Product Owners and UX professionals.
Understanding of information governance and data protection (e.g. GDPR).
Familiarity with enterprise data models and reporting structures.
Background in education, assessment, or global organisations.
Awareness of product development lifecycles and customer-centric design principles.
Our benefits
Trinity provides a work environment that is stimulating, inspiring and fair. Our approach to reward values our employees while ensuring each person’s contribution makes us great as an organisation. As an employee, you’ll enjoy a range of benefits here at Trinity.
Our commitment
Trinity is open to all applicants from different backgrounds and we are committed to building a more diverse and inclusive workplace. All applications are dealt with in the strictest of confidence.
We actively encourages applications from candidates of all abilities. As a Disability Confident employer, we are dedicated to creating a workplace that is accessible, supportive, and welcoming for individuals with different abilities. We will make sure you can be interviewed fairly if you have a disability, long term health condition, or are neuro-diverse.
Trinity promotes and welcome applications from a wide range of candidates, including those with criminal records. In line with the requirements of the Rehabilitation of Offenders Act (1974), we select all candidates for interview based on their competencies, qualifications and knowledge.
To learn more about our DEI commitment as an equal opportunities employer, please visit our Equality, diversity and inclusion page.
How to Apply
To apply, please follow the Apply for This Job link on this page and you will be directed to the Trinity College London application page. We reserve the right to close the advert earlier if we receive a high volume of interest so please do not delay if interested.
Trinity College London does not hold a job visa sponsorship licence and so is not in a position to sponsor visas in the UK.
All posts are subject to a safer recruitment process, including the disclosure of criminal records and vetting checks. Upon successful appointment into the role, you will be required to complete our vetting procedures as with all Trinity College London employees. This is carried out by a 3rd party supplier and our standard background checks consist of Right to Work in the UK, Identity Check, Employment History check, Financial Probity Check, Highest Academic Qualifications Check and a basic DBS check.
Trinity College London will collect and use your personal information for our recruitment process in accordance with our Recruitment Privacy Notice . Trinity College London will hold candidate data on file for no more than six months from application submission. If you want your information to be removed earlier, please contact us directly. If we want to hold your information beyond the six months, we will contact you to get your consent.
Our data protection policy can be viewed in full here .
14/05/2026
Full time
Contract: Permanent, full-time Location: London (hybrid-working) Closing Date: 29 May 2026
About the role
The Lead Business Analyst will lead and manage a team of Business Analysts, overseeing analysis and specification activities across a diverse portfolio of projects. You will be responsible for ensuring the delivery of high-quality business and systems analysis that underpins effective IT solutions aligned with Trinity's enterprise architecture and strategic objectives. Working in close collaboration with Project Managers, technical teams, and the Product team, you will play a key role in translating business needs into technology solutions. Additionally, you will provide leadership in maintaining analysis standards, promoting best practices, and driving continuous improvement across the business analysis function. Your duties will include, but not limited, to the following areas:
Team leadership and management
Planning and coordination
Business analysis and solutions design
Testing and implementation support
Collaboration across teams
Standards, governance and continuous improvement
Data awareness
About you
Significant experience working as a Business Analyst on complex IT and digital projects across the full software development lifecycle.
Proven team leadership or line management experience within a business analysis function.
Strong stakeholder management skills, with the ability to engage effectively at all levels of the organisation.
Excellent written and verbal communication skills, including the ability to produce high-quality documentation.
Strong technical understanding to support the translation of business needs into effective system designs.
Experience producing functional and technical specifications and supporting solution design processes.
Demonstrable experience in system and user acceptance testing.
Ability to plan, estimate, and manage analysis activities across multiple projects.
Proficient in a range of analysis techniques, process modelling, and requirements gathering tools.
Experience working with agile delivery teams, particularly alongside Product Owners and UX professionals.
Understanding of information governance and data protection (e.g. GDPR).
Familiarity with enterprise data models and reporting structures.
Background in education, assessment, or global organisations.
Awareness of product development lifecycles and customer-centric design principles.
Our benefits
Trinity provides a work environment that is stimulating, inspiring and fair. Our approach to reward values our employees while ensuring each person’s contribution makes us great as an organisation. As an employee, you’ll enjoy a range of benefits here at Trinity.
Our commitment
Trinity is open to all applicants from different backgrounds and we are committed to building a more diverse and inclusive workplace. All applications are dealt with in the strictest of confidence.
We actively encourages applications from candidates of all abilities. As a Disability Confident employer, we are dedicated to creating a workplace that is accessible, supportive, and welcoming for individuals with different abilities. We will make sure you can be interviewed fairly if you have a disability, long term health condition, or are neuro-diverse.
Trinity promotes and welcome applications from a wide range of candidates, including those with criminal records. In line with the requirements of the Rehabilitation of Offenders Act (1974), we select all candidates for interview based on their competencies, qualifications and knowledge.
To learn more about our DEI commitment as an equal opportunities employer, please visit our Equality, diversity and inclusion page.
How to Apply
To apply, please follow the Apply for This Job link on this page and you will be directed to the Trinity College London application page. We reserve the right to close the advert earlier if we receive a high volume of interest so please do not delay if interested.
Trinity College London does not hold a job visa sponsorship licence and so is not in a position to sponsor visas in the UK.
All posts are subject to a safer recruitment process, including the disclosure of criminal records and vetting checks. Upon successful appointment into the role, you will be required to complete our vetting procedures as with all Trinity College London employees. This is carried out by a 3rd party supplier and our standard background checks consist of Right to Work in the UK, Identity Check, Employment History check, Financial Probity Check, Highest Academic Qualifications Check and a basic DBS check.
Trinity College London will collect and use your personal information for our recruitment process in accordance with our Recruitment Privacy Notice . Trinity College London will hold candidate data on file for no more than six months from application submission. If you want your information to be removed earlier, please contact us directly. If we want to hold your information beyond the six months, we will contact you to get your consent.
Our data protection policy can be viewed in full here .
UX/UI Designer Department: Ops Hub Employment Type: Full Time Location: Birmingham, England, United Kingdom Description Contract type: Permanent Hours: 37.5 / week Salary: circa £58,000 depending on experience Location: Birmingham (B2 5DB) WFH policy: Employees are required to attend the office 2 days/week Flexible working: Variety of flexible work patterns subject to line manager discretion e.g. Compressed 9-day fortnight. Reports to: Product Manager Deadline Note: We reserve the right to close the advert before the advertised deadline if there are a high volume of applications. Role Summary: We are seeking a talented and passionate UX/UI Designer to join our dynamic, multidisciplinary teams. You will work closely with Product Owners, Analysts, Engineers and other cross functional team members to deliver innovative and user friendly solutions that meet both business objectives and user needs. As a UX/UI Designer, you will be responsible for leading the entire design process from initial research and ideation to the delivery of high fidelity prototypes across different products. You will play a key role in ensuring that the user experience is intuitive, engaging and aligned with our product vision. Key Responsibilities User Centric Design: Apply user research and understanding to create seamless and impactful user experiences. Collaborate with Product Owners, Analysts, Engineers and other stakeholders to gather requirements and design solutions that align with business goals and user expectations. UX/UI Prototyping: Develop wireframes, interactive prototypes and visual designs to communicate design concepts effectively. Iterate designs based on feedback and usability testing to achieve the best possible user experience. Scrum Team Support: Work closely with development teams, participating in sprint reviews, daily stand ups and planning meetings to ensure that designs are well understood, feasible and properly implemented. Jira and Confluence Expertise: Utilise Jira and Confluence to manage design related tasks and documentation efficiently. Mentor team members on maximising the tools to support project requirements. Progress Tracking and Reporting: Create reports and presentations to showcase project progress and demonstrate how the team delivers value through design improvements. Backlog Management: Collaborate with Product Owners to ensure that design related items in the backlog are prioritised appropriately and contain sufficient information for successful development. Continuous Improvement: Facilitate retrospectives to identify areas for process improvement and implement changes to enhance future design deliveries. Stakeholder Collaboration: Build and maintain strong relationships with Product Owners and other stakeholders to align design efforts with business objectives and user needs effectively. Skills Knowledge and Expertise Must Have: Proven Experience: Considerable experience in UX/UI design roles within Agile development teams. Design Tools Expertise: Proficiency in design and prototyping tools (e.g., Figma, Sketch, Adobe XD, InVision). UX/UI Knowledge: Strong understanding of user experience principles, UI design trends and best practices. Agile Experience: Familiarity with Agile methodologies within an SDLC environment, working closely with Engineers and Product Owners. Communication Skills: Excellent verbal and written communication skills, with the ability to articulate design decisions to cross functional teams. Problem Solving Ability: Strong analytical skills to evaluate user needs and business objectives, translating them into design solutions. Portfolio: A strong portfolio showcasing your ability to create user centred designs that solve complex problems. Desirable: Experience with SDLCs using technologies like Figma, Python and React Strong analytical capability, both qualitative and quantitative, to inform design decisions. Good stakeholder and relationship management skills to foster collaboration and understanding across teams. Knowledge of accessibility standards and best practices. Personal Attributes: Confident in dealing with stakeholders, both internally and externally. Empathetic, patient and conscientious, with the ability to make pragmatic decisions under pressure. Strong problem solving skills with a proactive and independent approach to work. Excellent written and verbal communication skills, fostering clear and effective communication. Employee Benefits As if contributing to and supporting work that makes life better for millions wasn't rewarding enough, we offer a full range of benefits too. Key benefits that may be available depending on the role include: Annual performance based bonus, up to 10% 25 days annual leave, plus eight bank holidays Up to 8% pension contribution Financial support and time off for study relevant to your role, plus a professional membership subscription Employee referral scheme (up to £1500), and colleague recognition scheme Family friendly policies, including enhanced maternity leave and shared parental leave Free, confidential employee assistance, including financial management, family care, mental health, and on call GP service Three paid volunteering days a year Season ticket loan and cycle to work schemes Family savings on days out and English Heritage, gym discounts, cash back and discounts at selected retailers Employee resource groups
16/07/2026
Full time
UX/UI Designer Department: Ops Hub Employment Type: Full Time Location: Birmingham, England, United Kingdom Description Contract type: Permanent Hours: 37.5 / week Salary: circa £58,000 depending on experience Location: Birmingham (B2 5DB) WFH policy: Employees are required to attend the office 2 days/week Flexible working: Variety of flexible work patterns subject to line manager discretion e.g. Compressed 9-day fortnight. Reports to: Product Manager Deadline Note: We reserve the right to close the advert before the advertised deadline if there are a high volume of applications. Role Summary: We are seeking a talented and passionate UX/UI Designer to join our dynamic, multidisciplinary teams. You will work closely with Product Owners, Analysts, Engineers and other cross functional team members to deliver innovative and user friendly solutions that meet both business objectives and user needs. As a UX/UI Designer, you will be responsible for leading the entire design process from initial research and ideation to the delivery of high fidelity prototypes across different products. You will play a key role in ensuring that the user experience is intuitive, engaging and aligned with our product vision. Key Responsibilities User Centric Design: Apply user research and understanding to create seamless and impactful user experiences. Collaborate with Product Owners, Analysts, Engineers and other stakeholders to gather requirements and design solutions that align with business goals and user expectations. UX/UI Prototyping: Develop wireframes, interactive prototypes and visual designs to communicate design concepts effectively. Iterate designs based on feedback and usability testing to achieve the best possible user experience. Scrum Team Support: Work closely with development teams, participating in sprint reviews, daily stand ups and planning meetings to ensure that designs are well understood, feasible and properly implemented. Jira and Confluence Expertise: Utilise Jira and Confluence to manage design related tasks and documentation efficiently. Mentor team members on maximising the tools to support project requirements. Progress Tracking and Reporting: Create reports and presentations to showcase project progress and demonstrate how the team delivers value through design improvements. Backlog Management: Collaborate with Product Owners to ensure that design related items in the backlog are prioritised appropriately and contain sufficient information for successful development. Continuous Improvement: Facilitate retrospectives to identify areas for process improvement and implement changes to enhance future design deliveries. Stakeholder Collaboration: Build and maintain strong relationships with Product Owners and other stakeholders to align design efforts with business objectives and user needs effectively. Skills Knowledge and Expertise Must Have: Proven Experience: Considerable experience in UX/UI design roles within Agile development teams. Design Tools Expertise: Proficiency in design and prototyping tools (e.g., Figma, Sketch, Adobe XD, InVision). UX/UI Knowledge: Strong understanding of user experience principles, UI design trends and best practices. Agile Experience: Familiarity with Agile methodologies within an SDLC environment, working closely with Engineers and Product Owners. Communication Skills: Excellent verbal and written communication skills, with the ability to articulate design decisions to cross functional teams. Problem Solving Ability: Strong analytical skills to evaluate user needs and business objectives, translating them into design solutions. Portfolio: A strong portfolio showcasing your ability to create user centred designs that solve complex problems. Desirable: Experience with SDLCs using technologies like Figma, Python and React Strong analytical capability, both qualitative and quantitative, to inform design decisions. Good stakeholder and relationship management skills to foster collaboration and understanding across teams. Knowledge of accessibility standards and best practices. Personal Attributes: Confident in dealing with stakeholders, both internally and externally. Empathetic, patient and conscientious, with the ability to make pragmatic decisions under pressure. Strong problem solving skills with a proactive and independent approach to work. Excellent written and verbal communication skills, fostering clear and effective communication. Employee Benefits As if contributing to and supporting work that makes life better for millions wasn't rewarding enough, we offer a full range of benefits too. Key benefits that may be available depending on the role include: Annual performance based bonus, up to 10% 25 days annual leave, plus eight bank holidays Up to 8% pension contribution Financial support and time off for study relevant to your role, plus a professional membership subscription Employee referral scheme (up to £1500), and colleague recognition scheme Family friendly policies, including enhanced maternity leave and shared parental leave Free, confidential employee assistance, including financial management, family care, mental health, and on call GP service Three paid volunteering days a year Season ticket loan and cycle to work schemes Family savings on days out and English Heritage, gym discounts, cash back and discounts at selected retailers Employee resource groups
We are looking for a proactive and collaborative Business Analyst to join our Change function. This role acts as a vital bridge between business stakeholders and technical teams, ensuring that business needs are clearly understood, effectively translated into requirements, and successfully delivered. Working across people, process, and technology change, you will help shape improvements that enhance our operating model, strengthen regulatory alignment, support strategic goals, and contribute to a culture of continuous improvement. You'll collaborate closely with project managers, technology developers, operational teams, and wider business stakeholders to drive initiatives from idea to implementation. This role can be based in Guernsey or Jersey. Key Accountabilities Business Analysis & Change Delivery Lead requirements gathering and analysis, translating business needs into clear, actionable documentation. Conduct process reviews and recommend improvements to enhance operational efficiency and effectiveness. Engage effectively with stakeholders: including business leaders, operational teams, technical staff, and suppliers, to ensure alignment with business objectives. Support data driven decision making through analysis, reporting, and insight generation. Lead and coordinate user acceptance testing (UAT) to validate solutions and ensure they meet functional requirements. Assess and confirm business readiness to ensure successful adoption into business-as-usual operations. Manage and prioritise a backlog of requests and requirements, ensuring clarity, visibility, and effective decision making. Promote and embody Agile principles, driving collaborative and iterative ways of working. Leadership & Engagement Role model company Values and Behaviours, positively challenging any examples of non alignment. Customer Strategy Contribute to delivering an excellent customer experience and ensure outcomes remain appropriate and fair for customers. Provide timely responses and maintain high quality service to internal and external stakeholders. Change & Knowledge Management Support the delivery of change initiatives that enhance business performance. People Development Take responsibility for your own learning and development, identifying knowledge gaps and seeking opportunities to grow capability. Maintain clear objectives and participate in regular performance reviews. Operational Responsibilities Uphold customer confidentiality and data integrity in line with Data and IT Security policies. Follow clear desk and IT security practices, including secure system access. Ensure adherence to all relevant policies, including data and computer security requirements. Complete mandatory compliance training annually and maintain robust internal controls. Participate in cross training where appropriate. Requirements Qualifications Skills Strong ability to develop and maintain effective working relationships across teams and the wider business. Excellent communication, analytical thinking, and problem solving skills. Ability to translate complex information into clear, structured outputs.
16/07/2026
Full time
We are looking for a proactive and collaborative Business Analyst to join our Change function. This role acts as a vital bridge between business stakeholders and technical teams, ensuring that business needs are clearly understood, effectively translated into requirements, and successfully delivered. Working across people, process, and technology change, you will help shape improvements that enhance our operating model, strengthen regulatory alignment, support strategic goals, and contribute to a culture of continuous improvement. You'll collaborate closely with project managers, technology developers, operational teams, and wider business stakeholders to drive initiatives from idea to implementation. This role can be based in Guernsey or Jersey. Key Accountabilities Business Analysis & Change Delivery Lead requirements gathering and analysis, translating business needs into clear, actionable documentation. Conduct process reviews and recommend improvements to enhance operational efficiency and effectiveness. Engage effectively with stakeholders: including business leaders, operational teams, technical staff, and suppliers, to ensure alignment with business objectives. Support data driven decision making through analysis, reporting, and insight generation. Lead and coordinate user acceptance testing (UAT) to validate solutions and ensure they meet functional requirements. Assess and confirm business readiness to ensure successful adoption into business-as-usual operations. Manage and prioritise a backlog of requests and requirements, ensuring clarity, visibility, and effective decision making. Promote and embody Agile principles, driving collaborative and iterative ways of working. Leadership & Engagement Role model company Values and Behaviours, positively challenging any examples of non alignment. Customer Strategy Contribute to delivering an excellent customer experience and ensure outcomes remain appropriate and fair for customers. Provide timely responses and maintain high quality service to internal and external stakeholders. Change & Knowledge Management Support the delivery of change initiatives that enhance business performance. People Development Take responsibility for your own learning and development, identifying knowledge gaps and seeking opportunities to grow capability. Maintain clear objectives and participate in regular performance reviews. Operational Responsibilities Uphold customer confidentiality and data integrity in line with Data and IT Security policies. Follow clear desk and IT security practices, including secure system access. Ensure adherence to all relevant policies, including data and computer security requirements. Complete mandatory compliance training annually and maintain robust internal controls. Participate in cross training where appropriate. Requirements Qualifications Skills Strong ability to develop and maintain effective working relationships across teams and the wider business. Excellent communication, analytical thinking, and problem solving skills. Ability to translate complex information into clear, structured outputs.
About FDJ UNITED At FDJ UNITED, we don't just follow the game, we reinvent it. FDJ UNITED is one of Europe's leading betting and gaming operators, with a vast portfolio of iconic brands and a reputation for technological excellence. With more than 5,000 employees and a presence in around fifteen regulated markets, the Group offers a diversified, responsible range of games, both under exclusive rights and open to competition. We set new standards, proving that entertainment and safety can go hand in hand. Here, you'll work alongside a team of passionate individuals dedicated to delivering the best and safest entertaining experiences for our customers every day. Job Overview We're looking for a commercially minded Data Analyst to join the FDJ United Analytics team. The Analytics team uses large volumes of data from a range of sources to understand our customers' playing behaviour, interests, motivations, the effectiveness of our marketing spend, and much more. Are you ready to LEVEL UP THE GAME? Responsibilities User data analytics to drive evidence based decision making, improve customer experience and optimise operational efficiency. Liaise with key stakeholders to understand business goals and identify analysis projects to support these goals. Communicate findings of analysis throughout the business and recommend the next steps. Qualifications Experience of data analysis in a high volume business. A record of turning data insights into actionable solutions. Experience of SQL and/or R programming language. Power BI is also an advantage. Ability to bring insights to life with effective data visualization and compelling presentation skills. Degree preferred in computer science, statistics, economics or other math/science related field. Experience of going beyond simply providing data and reporting, working closely with stakeholders, understanding their needs and recommending solutions using your analysis. Knowledge of the gaming industry would be an advantage. Equal Opportunity We believe talent knows no boundaries. Our hiring process focuses solely on your skills, experience, and potential to contribute to our team. We welcome applicants from all backgrounds and evaluate each candidate based on merit, regardless of personal characteristics such as age, gender, origin, religion, sexual orientation, neurodiversity or disability.
16/07/2026
Full time
About FDJ UNITED At FDJ UNITED, we don't just follow the game, we reinvent it. FDJ UNITED is one of Europe's leading betting and gaming operators, with a vast portfolio of iconic brands and a reputation for technological excellence. With more than 5,000 employees and a presence in around fifteen regulated markets, the Group offers a diversified, responsible range of games, both under exclusive rights and open to competition. We set new standards, proving that entertainment and safety can go hand in hand. Here, you'll work alongside a team of passionate individuals dedicated to delivering the best and safest entertaining experiences for our customers every day. Job Overview We're looking for a commercially minded Data Analyst to join the FDJ United Analytics team. The Analytics team uses large volumes of data from a range of sources to understand our customers' playing behaviour, interests, motivations, the effectiveness of our marketing spend, and much more. Are you ready to LEVEL UP THE GAME? Responsibilities User data analytics to drive evidence based decision making, improve customer experience and optimise operational efficiency. Liaise with key stakeholders to understand business goals and identify analysis projects to support these goals. Communicate findings of analysis throughout the business and recommend the next steps. Qualifications Experience of data analysis in a high volume business. A record of turning data insights into actionable solutions. Experience of SQL and/or R programming language. Power BI is also an advantage. Ability to bring insights to life with effective data visualization and compelling presentation skills. Degree preferred in computer science, statistics, economics or other math/science related field. Experience of going beyond simply providing data and reporting, working closely with stakeholders, understanding their needs and recommending solutions using your analysis. Knowledge of the gaming industry would be an advantage. Equal Opportunity We believe talent knows no boundaries. Our hiring process focuses solely on your skills, experience, and potential to contribute to our team. We welcome applicants from all backgrounds and evaluate each candidate based on merit, regardless of personal characteristics such as age, gender, origin, religion, sexual orientation, neurodiversity or disability.
We're looking for a detail-oriented Product Owner to transform business strategy into clear, deliverable outcomes across our subscription and recurring revenue platforms. Based in our Watford office, this role will take ownership of platforms that support contractual B2B printing services and our B2C subscription offerings. Working alongside a team of Product Owners and platform specialists, you'll gather and refine business requirements, produce functional specifications, and collaborate with both business and technical stakeholders to deliver platform enhancements and new capabilities. This is a business-facing role within a largely automated environment, ideally suited to someone who enjoys translating complex business requirements into practical, scalable solutions. Due to the complexity of the platforms, you'll receive ongoing mentoring and support from a Senior Platform Specialist, together with dedicated training and knowledge transfer to help you build expertise and confidence in the role. Please note: This is not a software development role. The focus is on requirements gathering, business analysis, specification writing, stakeholder management, and product delivery rather than coding. What you will do: Requirements Gathering & Product Definition Gather and analyse business and user requirements Translate requirements into user stories, workflows, and functional specifications Ensure requirements are clearly defined, understood, and aligned with business objectives Maintain a prioritised, delivery ready backlog Define acceptance criteria, identify dependencies and business value Identify gaps, risks, and dependencies to support successful delivery Roadmap Support & Execution Alignment Support product roadmap planning and prioritisation Prepare and refine requirements for upcoming development cycles Work closely with technical teams to ensure feasibility and alignment with business goals Delivery Collaboration & Sprint Support Participate in Agile ceremonies and provide requirements clarification Support development and testing teams throughout the delivery lifecycle Ensure requirements remain aligned from concept through to release Stakeholder Engagement & Communication Build strong relationships with business stakeholders and end users Gather feedback, identify opportunities, and provide recommendations Communicate priorities, progress, and changes clearly and effectively Support testing and user acceptance activities Leverage user feedback and data insights to drive continuous improvement Contribute to the ongoing enhancement of platform capabilities and business processes What we ask for: Experience as a Product Owner, Business Analyst, or in a similar business facing role supporting digital platforms Strong analytical, problem solving and critical thinking skills Experience working in Agile environments, including Jira, user stories, and backlog management Excellent communication and stakeholder management skills Highly organised, detail oriented, and able to manage multiple priorities and deadlines Proficient in Microsoft Office applications and Power BI Experience working within an international business environment Understanding of subscription-based, recurring revenue, or contractual business models is highly desirable Fluent English, written and spoken MS Dynamics or payment platform experience is advantageous What we offer: You will have access to a wide range of flexible benefits including a strong contributory pension plan, private healthcare, life cover, gym membership, an Employee Assistance Programme, employee discounts on Epson and Seiko products, and more. Epson also promotes hybrid working, with a minimum of 25 days holiday per year. We aspire to be an indispensable company, trusted worldwide for our commitment to openness, customer satisfaction and sustainability. We respect individuality while promoting teamwork, and we are committed to delivering unique value through innovative and creative solutions. Legal and Accessibility Epson is an equal opportunity employer. We celebrate diversity and are dedicated to fostering an inclusive environment for all employees. We actively encourage applications from individuals of all protected characteristics and are committed to providing any necessary accommodations during the application and assessment process, as well as upon joining our team. If you require additional assistance for your application or wheelchair access to our facilities, please email . A member of our team will be happy to assist you.
16/07/2026
Full time
We're looking for a detail-oriented Product Owner to transform business strategy into clear, deliverable outcomes across our subscription and recurring revenue platforms. Based in our Watford office, this role will take ownership of platforms that support contractual B2B printing services and our B2C subscription offerings. Working alongside a team of Product Owners and platform specialists, you'll gather and refine business requirements, produce functional specifications, and collaborate with both business and technical stakeholders to deliver platform enhancements and new capabilities. This is a business-facing role within a largely automated environment, ideally suited to someone who enjoys translating complex business requirements into practical, scalable solutions. Due to the complexity of the platforms, you'll receive ongoing mentoring and support from a Senior Platform Specialist, together with dedicated training and knowledge transfer to help you build expertise and confidence in the role. Please note: This is not a software development role. The focus is on requirements gathering, business analysis, specification writing, stakeholder management, and product delivery rather than coding. What you will do: Requirements Gathering & Product Definition Gather and analyse business and user requirements Translate requirements into user stories, workflows, and functional specifications Ensure requirements are clearly defined, understood, and aligned with business objectives Maintain a prioritised, delivery ready backlog Define acceptance criteria, identify dependencies and business value Identify gaps, risks, and dependencies to support successful delivery Roadmap Support & Execution Alignment Support product roadmap planning and prioritisation Prepare and refine requirements for upcoming development cycles Work closely with technical teams to ensure feasibility and alignment with business goals Delivery Collaboration & Sprint Support Participate in Agile ceremonies and provide requirements clarification Support development and testing teams throughout the delivery lifecycle Ensure requirements remain aligned from concept through to release Stakeholder Engagement & Communication Build strong relationships with business stakeholders and end users Gather feedback, identify opportunities, and provide recommendations Communicate priorities, progress, and changes clearly and effectively Support testing and user acceptance activities Leverage user feedback and data insights to drive continuous improvement Contribute to the ongoing enhancement of platform capabilities and business processes What we ask for: Experience as a Product Owner, Business Analyst, or in a similar business facing role supporting digital platforms Strong analytical, problem solving and critical thinking skills Experience working in Agile environments, including Jira, user stories, and backlog management Excellent communication and stakeholder management skills Highly organised, detail oriented, and able to manage multiple priorities and deadlines Proficient in Microsoft Office applications and Power BI Experience working within an international business environment Understanding of subscription-based, recurring revenue, or contractual business models is highly desirable Fluent English, written and spoken MS Dynamics or payment platform experience is advantageous What we offer: You will have access to a wide range of flexible benefits including a strong contributory pension plan, private healthcare, life cover, gym membership, an Employee Assistance Programme, employee discounts on Epson and Seiko products, and more. Epson also promotes hybrid working, with a minimum of 25 days holiday per year. We aspire to be an indispensable company, trusted worldwide for our commitment to openness, customer satisfaction and sustainability. We respect individuality while promoting teamwork, and we are committed to delivering unique value through innovative and creative solutions. Legal and Accessibility Epson is an equal opportunity employer. We celebrate diversity and are dedicated to fostering an inclusive environment for all employees. We actively encourage applications from individuals of all protected characteristics and are committed to providing any necessary accommodations during the application and assessment process, as well as upon joining our team. If you require additional assistance for your application or wheelchair access to our facilities, please email . A member of our team will be happy to assist you.
Business Analyst (12 month FTC)Applylocations: Kings Cross, Londontime type: Full timeposted on: Posted Yesterdayjob requisition id: UMG-26685Music is Universal It's the passionate and dedicated team at Universal Music who help make us the world's leading music company. From A&R to finance, legal to digital, sales to marketing, Universal Music is the place to grow and develop your career within a truly commercial and innovative business that leads in everything it does.Everyone is welcome to apply for our roles, and we are determined to ensure that no applicant or employee receives less favourable treatment because of gender, race, disability, sexual orientation, religion, belief, age, marital status, background, pregnancy, or caring responsibilities. We also recognise the importance of diversity of thought within our teams and are fully committed to embracing the talents of people with autism, dyslexia, ADHD, and other forms of neurocognitive variation.We will always seek to make appropriate adjustments to recruitment, workplaces, and work processes to be fully inclusive to people with different needs and working styles. If you need us to make any reasonable adjustments for you from application onwards, including alternatives to the online form or to disclose a neurocognitive condition, please email . Department Global Technology powers the digital ecosystem behind UMG/UMPG. We develop and support secure, scalable systems & platforms used by artists, songwriters, partners & employees worldwide, while championing innovation and cultivating a culture that embraces emerging technologies and continuous improvement. The Role The Business Analyst will be responsible for gathering the requirements from key business users, documenting the requirements, and ensuring that the software developed meets the requirements. You will be at ease and have experience in working with business owners and project managers alike to plan, analyse and highlight risks and issues, and to define accurate, meaningful and measurable business cases and define acceptance criteria. Key Responsibilities Be Technical Work with the product owner and other subject matter experts to define the requirements (user stories) to build new functionality using, amongst others, BDD/Gherkin style acceptance criteria Perform detailed analysis of business requirements, scoping subsequent activities required to develop new application functionality Facilitate Agile ceremonies with the Development team and resolve ambiguities for the developers during development Ownership of requirements to be built by the team, presentation of the stories and journeys and facilitation of requirements workshops Create application documentation for end-users and technical staff as needed Identify and remove impediments, prevent distractions that interfere with the ability of the team to deliver the sprint goal Be Commercial Develop a thorough understanding of the business need and related business processes Be Collaborative Work with other BAs and teams to understand and define end to end or integration requirements across more than one project team and systems as well as other systems within the client as required Stakeholder management, maintaining and building relationships whilst facilitating requirements gathering and delivery with internal clients - POs, SMEs Work with the QA and the project team to validate the acceptance criteria and modify and split requirements as appropriate and participate in estimation and iteration planning sessions Support the Pos, Devs and Tech Leads as necessary Assist with user acceptance testing as necessary and appropriate Assist team with making appropriate commitments through story selection, task definition Improve the productivity of the teams in any way possible Receive demos from the developer working on each story to ensure the requirement has been met Record minutes & action points for each Technical and Business Call Skills and Experience Required Necessary Significant commercial experience in delivering enterprise solutions Experience with most aspects of software delivery and life cycle, including gathering and developing detailed functional requirement, breaking down complex requirements into independent user stories, capturing detailed acceptance criteria, building a release plan with user stories in collaboration with the customer, managing the backlog, running showcases and incorporating user feedback and documenting system capabilities, business processes and support handover documentation Have experience of systems integration and migration delivery Have familiarity with the technical aspects of software development, including understanding the capabilities and limitations of programming languages, and a knowledge of testing (System, Unit, Integration, Interface) Have experience of APIs and the build approach in the context of micro systems and external clients An understanding of business process modelling, data modelling and analysis and OO design principles Be pro-active in exploring options and consensus, and to have their own opinions about how to build great software and be prepared to defend them Successfully applied Agile/XP/Scrum practices May have introduced Agile techniques and have coached teams to apply them effectively, thanks to their Agile expertise and outstanding communication skills Flexible in working practices Have exceptional interpersonal skills, including but not limited to, listening, written and verbal communication skills, exceptional client facing/consulting skills and managing stakeholders Nice to have Experience of a complex, back-end heavy, technical project Good understanding of the Music Publishing or Record Company business About UMG UK We are Universal Music Group UK - the UK's leading music-based entertainment company. We exist to shape culture through the power of artistry. We help UK artists produce, distribute and promote the most critically acclaimed and commercially successful music to inspire and entertain fans at home and around the world. Bonus Tracks: Your Benefits Group Personal Pension Scheme (between 3% and 9%) Private Medical Insurance 25 paid days of annual leave Interest Free Season Ticket Loan Holiday Purchase scheme Dental and Travel Insurance options Cycle to Work Scheme Salary Sacrifice Cars Subsidised Gym Membership Employee Discounts (Reward Gateway)Just So You Know The company presents this job description as a guide to the major areas and duties for which the jobholder is accountable. However, the business operates in an environment that demands change and the jobholder's specific responsibilities and activities will vary and develop. Therefore, the job description should be seen as indicative and not as a permanent, definitive, and exhaustive statement.
16/07/2026
Full time
Business Analyst (12 month FTC)Applylocations: Kings Cross, Londontime type: Full timeposted on: Posted Yesterdayjob requisition id: UMG-26685Music is Universal It's the passionate and dedicated team at Universal Music who help make us the world's leading music company. From A&R to finance, legal to digital, sales to marketing, Universal Music is the place to grow and develop your career within a truly commercial and innovative business that leads in everything it does.Everyone is welcome to apply for our roles, and we are determined to ensure that no applicant or employee receives less favourable treatment because of gender, race, disability, sexual orientation, religion, belief, age, marital status, background, pregnancy, or caring responsibilities. We also recognise the importance of diversity of thought within our teams and are fully committed to embracing the talents of people with autism, dyslexia, ADHD, and other forms of neurocognitive variation.We will always seek to make appropriate adjustments to recruitment, workplaces, and work processes to be fully inclusive to people with different needs and working styles. If you need us to make any reasonable adjustments for you from application onwards, including alternatives to the online form or to disclose a neurocognitive condition, please email . Department Global Technology powers the digital ecosystem behind UMG/UMPG. We develop and support secure, scalable systems & platforms used by artists, songwriters, partners & employees worldwide, while championing innovation and cultivating a culture that embraces emerging technologies and continuous improvement. The Role The Business Analyst will be responsible for gathering the requirements from key business users, documenting the requirements, and ensuring that the software developed meets the requirements. You will be at ease and have experience in working with business owners and project managers alike to plan, analyse and highlight risks and issues, and to define accurate, meaningful and measurable business cases and define acceptance criteria. Key Responsibilities Be Technical Work with the product owner and other subject matter experts to define the requirements (user stories) to build new functionality using, amongst others, BDD/Gherkin style acceptance criteria Perform detailed analysis of business requirements, scoping subsequent activities required to develop new application functionality Facilitate Agile ceremonies with the Development team and resolve ambiguities for the developers during development Ownership of requirements to be built by the team, presentation of the stories and journeys and facilitation of requirements workshops Create application documentation for end-users and technical staff as needed Identify and remove impediments, prevent distractions that interfere with the ability of the team to deliver the sprint goal Be Commercial Develop a thorough understanding of the business need and related business processes Be Collaborative Work with other BAs and teams to understand and define end to end or integration requirements across more than one project team and systems as well as other systems within the client as required Stakeholder management, maintaining and building relationships whilst facilitating requirements gathering and delivery with internal clients - POs, SMEs Work with the QA and the project team to validate the acceptance criteria and modify and split requirements as appropriate and participate in estimation and iteration planning sessions Support the Pos, Devs and Tech Leads as necessary Assist with user acceptance testing as necessary and appropriate Assist team with making appropriate commitments through story selection, task definition Improve the productivity of the teams in any way possible Receive demos from the developer working on each story to ensure the requirement has been met Record minutes & action points for each Technical and Business Call Skills and Experience Required Necessary Significant commercial experience in delivering enterprise solutions Experience with most aspects of software delivery and life cycle, including gathering and developing detailed functional requirement, breaking down complex requirements into independent user stories, capturing detailed acceptance criteria, building a release plan with user stories in collaboration with the customer, managing the backlog, running showcases and incorporating user feedback and documenting system capabilities, business processes and support handover documentation Have experience of systems integration and migration delivery Have familiarity with the technical aspects of software development, including understanding the capabilities and limitations of programming languages, and a knowledge of testing (System, Unit, Integration, Interface) Have experience of APIs and the build approach in the context of micro systems and external clients An understanding of business process modelling, data modelling and analysis and OO design principles Be pro-active in exploring options and consensus, and to have their own opinions about how to build great software and be prepared to defend them Successfully applied Agile/XP/Scrum practices May have introduced Agile techniques and have coached teams to apply them effectively, thanks to their Agile expertise and outstanding communication skills Flexible in working practices Have exceptional interpersonal skills, including but not limited to, listening, written and verbal communication skills, exceptional client facing/consulting skills and managing stakeholders Nice to have Experience of a complex, back-end heavy, technical project Good understanding of the Music Publishing or Record Company business About UMG UK We are Universal Music Group UK - the UK's leading music-based entertainment company. We exist to shape culture through the power of artistry. We help UK artists produce, distribute and promote the most critically acclaimed and commercially successful music to inspire and entertain fans at home and around the world. Bonus Tracks: Your Benefits Group Personal Pension Scheme (between 3% and 9%) Private Medical Insurance 25 paid days of annual leave Interest Free Season Ticket Loan Holiday Purchase scheme Dental and Travel Insurance options Cycle to Work Scheme Salary Sacrifice Cars Subsidised Gym Membership Employee Discounts (Reward Gateway)Just So You Know The company presents this job description as a guide to the major areas and duties for which the jobholder is accountable. However, the business operates in an environment that demands change and the jobholder's specific responsibilities and activities will vary and develop. Therefore, the job description should be seen as indicative and not as a permanent, definitive, and exhaustive statement.
At and Jet2holidays we're working together to deliver an amazing journey, literally! We work together to really drive forward a 'Customer First' ethos, creating unforgettable package holidays and flights. We couldn't do it without our wonderful people. As our new Business Analyst - Transformation, you'll have a major impact on helping us achieve our goal. You'll be part of the team that defines and owns our strategic transformation agenda, enabling and Jet2holidays to stay ahead in the market. What you'll have access to: Hybrid working (we're in the office 2 days per week) Generous Discretionary Profit Share Scheme Colleague discounts on flights and Jet2holidays packages What you'll be doing: Lead early-stage analysis for complex, strategic programmes, shaping ideas from problem definition through to clear, actionable outcomes before delivery begins. Explore and articulate business problems and opportunities, translating them into clear requirements. Produce high-quality analysis artefacts such as problem statements, process models & user journeys. Ensure that outcomes of upfront analysis are well-understood, well-defined, and collaborate with product teams to ensure items are ready to transition into delivery teams when appropriate. Build strong partnerships across multiple internal departments to develop a deep understanding of how the business operates and how our systems support it. Develop and maintain subject matter expertise across our products, platforms, and processes, providing trusted insight to stakeholders. What you'll have: Proven experience as a Business Analyst, with a strong track record of working within large or complex organisations. Strong analytical skills, with the ability to structure ambiguity and turn complex problems into clear, consumable outputs. Excellent communication and stakeholder management skills, with confidence engaging at all levels of the organisation. A proactive, inquisitive mindset and the ability to balance multiple priorities in a fast-paced environment. Familiarity with agile and/or scaled environments, with the judgement to apply the right techniques at the right stage of the lifecycle. Join us as we redefine travel experiences and create memories for millions of passengers. At and Jet2holidays, your potential has no limits. Apply today and let your career take flight!
16/07/2026
Full time
At and Jet2holidays we're working together to deliver an amazing journey, literally! We work together to really drive forward a 'Customer First' ethos, creating unforgettable package holidays and flights. We couldn't do it without our wonderful people. As our new Business Analyst - Transformation, you'll have a major impact on helping us achieve our goal. You'll be part of the team that defines and owns our strategic transformation agenda, enabling and Jet2holidays to stay ahead in the market. What you'll have access to: Hybrid working (we're in the office 2 days per week) Generous Discretionary Profit Share Scheme Colleague discounts on flights and Jet2holidays packages What you'll be doing: Lead early-stage analysis for complex, strategic programmes, shaping ideas from problem definition through to clear, actionable outcomes before delivery begins. Explore and articulate business problems and opportunities, translating them into clear requirements. Produce high-quality analysis artefacts such as problem statements, process models & user journeys. Ensure that outcomes of upfront analysis are well-understood, well-defined, and collaborate with product teams to ensure items are ready to transition into delivery teams when appropriate. Build strong partnerships across multiple internal departments to develop a deep understanding of how the business operates and how our systems support it. Develop and maintain subject matter expertise across our products, platforms, and processes, providing trusted insight to stakeholders. What you'll have: Proven experience as a Business Analyst, with a strong track record of working within large or complex organisations. Strong analytical skills, with the ability to structure ambiguity and turn complex problems into clear, consumable outputs. Excellent communication and stakeholder management skills, with confidence engaging at all levels of the organisation. A proactive, inquisitive mindset and the ability to balance multiple priorities in a fast-paced environment. Familiarity with agile and/or scaled environments, with the judgement to apply the right techniques at the right stage of the lifecycle. Join us as we redefine travel experiences and create memories for millions of passengers. At and Jet2holidays, your potential has no limits. Apply today and let your career take flight!
Technical Business AnalystApplylocations: Kings Cross, Londontime type: Full timeposted on: Posted Yesterdayjob requisition id: UMG-26600Music is Universal It's the passionate and dedicated team at Universal Music who help make us the world's leading music company. From A&R to finance, legal to digital, sales to marketing, Universal Music is the place to grow and develop your career within a truly commercial and innovative business that leads in everything it does.Everyone is welcome to apply for our roles, and we are determined to ensure that no applicant or employee receives less favourable treatment because of gender, race, disability, sexual orientation, religion, belief, age, marital status, background, pregnancy, or caring responsibilities. We also recognise the importance of diversity of thought within our teams and are fully committed to embracing the talents of people with autism, dyslexia, ADHD, and other forms of neurocognitive variation.We will always seek to make appropriate adjustments to recruitment, workplaces, and work processes to be fully inclusive to people with different needs and working styles. If you need us to make any reasonable adjustments for you from application onwards, including alternatives to the online form or to disclose a neurocognitive condition, please email . Department Global Technology powers the digital ecosystem behind UMG/UMPG. We develop and support secure, scalable systems & platforms used by artists, songwriters, partners & employees worldwide, while championing innovation and cultivating a culture that embraces emerging technologies and continuous improvement. Overview We are seeking a Technical Business Analyst to bridge the gap between business needs and technical solutions. This role requires a strong analytical mindset, solid SQL skills, and proven experience working in Agile environments. You will collaborate with stakeholders, product teams, and Developers to deliver data-driven insights and business solutions. Experience within the music or the music publishing industry is highly desirable. Key Responsibilities Gather, analyse, and document business requirements, translating them into functional and technical specifications, while leveraging AI-powered tools to improve efficiency and quality Work closely with stakeholders to understand business processes, pain points, and opportunities for improvement Identify opportunities to apply AI and automation to improve business processes and team efficiency Collaborate with engineering and data teams to design and implement solutions Write SQL queries to test and analyse data Use Python (where applicable) for data analysis, automation, or prototyping Support data validation, testing, and quality assurance processes Participate in Agile ceremonies (stand-ups, sprint planning, retrospectives) Maintain and manage product backlogs, user stories, and acceptance criteria Facilitate communication between technical and non-technical stakeholders Produce clear documentation, including process flows, requirements, and reports Required Skills & Experience Demonstrable experience as a Business Analyst or Technical Business Analyst Strong experience working in Agile/Scrum environments Solid SQL skills (data querying, joins, aggregations, performance optimisation) Experience translating business requirements into technical solutions Strong analytical and problem-solving skills Experience with data analysis and reporting Familiarity with tools such as Jira, Confluence, or similar Exposure to BI tools (e.g., Tableau, Power BI, Looker, Quicksight, MicroStrategy) Strong understanding of how AI tools (such as ChatGPT, Microsoft Copilot, or similar) can be used to enhance business analysis, documentation, and productivity Desirable Skills Experience in the music or music publishing industry Basic to intermediate Python skills (data manipulation, scripting, or automation) Experience with data platforms or cloud environments, especially AWS Knowledge of data modelling concepts Understanding of APIs and system integrations Bachelor's degree in Business, Computer Science, Engineering, or a related field (or equivalent experience) Soft Skills Strong communication and stakeholder engagement skills Ability to explain technical concepts to non-technical audiences Detail-oriented with a structured approach to problem-solving Comfortable working in a fast-paced, iterative environment Proactive and self-driven Success Measures Delivery of clear, actionable requirements Improved efficiency of business processes through implemented solutions High-quality data insights and reporting Effective collaboration across business and technical teams About UMG UK We are Universal Music Group UK - the UK's leading music-based entertainment company. We exist to shape culture through the power of artistry. We help UK artists produce, distribute and promote the most critically acclaimed and commercially successful music to inspire and entertain fans at home and around the world. Bonus Tracks: Your Benefits Group Personal Pension Scheme (between 3% and 9%) Private Medical Insurance 25 paid days of annual leave Interest Free Season Ticket Loan Holiday Purchase scheme Dental and Travel Insurance options Cycle to Work Scheme Salary Sacrifice Cars Subsidised Gym Membership Employee Discounts (Reward Gateway)Just So You Know The company presents this job description as a guide to the major areas and duties for which the jobholder is accountable. However, the business operates in an environment that demands change and the jobholder's specific responsibilities and activities will vary and develop. Therefore, the job description should be seen as indicative and not as a permanent, definitive, and exhaustive statement.
16/07/2026
Full time
Technical Business AnalystApplylocations: Kings Cross, Londontime type: Full timeposted on: Posted Yesterdayjob requisition id: UMG-26600Music is Universal It's the passionate and dedicated team at Universal Music who help make us the world's leading music company. From A&R to finance, legal to digital, sales to marketing, Universal Music is the place to grow and develop your career within a truly commercial and innovative business that leads in everything it does.Everyone is welcome to apply for our roles, and we are determined to ensure that no applicant or employee receives less favourable treatment because of gender, race, disability, sexual orientation, religion, belief, age, marital status, background, pregnancy, or caring responsibilities. We also recognise the importance of diversity of thought within our teams and are fully committed to embracing the talents of people with autism, dyslexia, ADHD, and other forms of neurocognitive variation.We will always seek to make appropriate adjustments to recruitment, workplaces, and work processes to be fully inclusive to people with different needs and working styles. If you need us to make any reasonable adjustments for you from application onwards, including alternatives to the online form or to disclose a neurocognitive condition, please email . Department Global Technology powers the digital ecosystem behind UMG/UMPG. We develop and support secure, scalable systems & platforms used by artists, songwriters, partners & employees worldwide, while championing innovation and cultivating a culture that embraces emerging technologies and continuous improvement. Overview We are seeking a Technical Business Analyst to bridge the gap between business needs and technical solutions. This role requires a strong analytical mindset, solid SQL skills, and proven experience working in Agile environments. You will collaborate with stakeholders, product teams, and Developers to deliver data-driven insights and business solutions. Experience within the music or the music publishing industry is highly desirable. Key Responsibilities Gather, analyse, and document business requirements, translating them into functional and technical specifications, while leveraging AI-powered tools to improve efficiency and quality Work closely with stakeholders to understand business processes, pain points, and opportunities for improvement Identify opportunities to apply AI and automation to improve business processes and team efficiency Collaborate with engineering and data teams to design and implement solutions Write SQL queries to test and analyse data Use Python (where applicable) for data analysis, automation, or prototyping Support data validation, testing, and quality assurance processes Participate in Agile ceremonies (stand-ups, sprint planning, retrospectives) Maintain and manage product backlogs, user stories, and acceptance criteria Facilitate communication between technical and non-technical stakeholders Produce clear documentation, including process flows, requirements, and reports Required Skills & Experience Demonstrable experience as a Business Analyst or Technical Business Analyst Strong experience working in Agile/Scrum environments Solid SQL skills (data querying, joins, aggregations, performance optimisation) Experience translating business requirements into technical solutions Strong analytical and problem-solving skills Experience with data analysis and reporting Familiarity with tools such as Jira, Confluence, or similar Exposure to BI tools (e.g., Tableau, Power BI, Looker, Quicksight, MicroStrategy) Strong understanding of how AI tools (such as ChatGPT, Microsoft Copilot, or similar) can be used to enhance business analysis, documentation, and productivity Desirable Skills Experience in the music or music publishing industry Basic to intermediate Python skills (data manipulation, scripting, or automation) Experience with data platforms or cloud environments, especially AWS Knowledge of data modelling concepts Understanding of APIs and system integrations Bachelor's degree in Business, Computer Science, Engineering, or a related field (or equivalent experience) Soft Skills Strong communication and stakeholder engagement skills Ability to explain technical concepts to non-technical audiences Detail-oriented with a structured approach to problem-solving Comfortable working in a fast-paced, iterative environment Proactive and self-driven Success Measures Delivery of clear, actionable requirements Improved efficiency of business processes through implemented solutions High-quality data insights and reporting Effective collaboration across business and technical teams About UMG UK We are Universal Music Group UK - the UK's leading music-based entertainment company. We exist to shape culture through the power of artistry. We help UK artists produce, distribute and promote the most critically acclaimed and commercially successful music to inspire and entertain fans at home and around the world. Bonus Tracks: Your Benefits Group Personal Pension Scheme (between 3% and 9%) Private Medical Insurance 25 paid days of annual leave Interest Free Season Ticket Loan Holiday Purchase scheme Dental and Travel Insurance options Cycle to Work Scheme Salary Sacrifice Cars Subsidised Gym Membership Employee Discounts (Reward Gateway)Just So You Know The company presents this job description as a guide to the major areas and duties for which the jobholder is accountable. However, the business operates in an environment that demands change and the jobholder's specific responsibilities and activities will vary and develop. Therefore, the job description should be seen as indicative and not as a permanent, definitive, and exhaustive statement.
Technical Business Analyst Supervision (Insurance, Funds and Corporate Authorisations) Department The Bermuda Monetary Authority (Authority or BMA) is seeking the services of a skilled and capable individual to work as a Technical Business Analyst in our Supervision (Insurance, Funds and Corporate Authorisations) Department. Reporting to the Insurance Innovation Specialist, the Technical Business Analyst will be responsible for designing, developing and maintaining digital tools that support the Authority's supervisory functions. This position is suitable either for a professional developer interested in gaining knowledge about insurance supervision and regulatory frameworks, while excelling in a solution-oriented, execution-focused environment or a citizen developer with experience in using Microsoft Power Platform to describe functionality in business terms, evaluate current supervisory workflows, lead the modelling and continuous engineering of supervisory processes and develop and implement Supervisory Technology (SupTech). The post holder will provide technical delivery, process optimisation, and hands on development, as well as strategic leadership and visionary planning. Responsibilities Gathering, defining and analysing business requirements by working closely with end users and stakeholders and participating in day to day activities to understand needs and operational pain points and identify opportunities for system improvements Preparing detailed project documentation, including business requirements, use cases, process flows, UAT plans, future state proposals and scope matrices to support solution design and delivery Acting as a bridge between business teams and technical teams, facilitating clear communication of requirements and ensuring that solutions are aligned with business objectives Developing and communicating system controls, protocols and user guidance to promote adoption and ensure operational consistency across teams Supporting the ongoing maintenance, testing and enhancement of systems by identifying issues, recommending improvements and performing validation activities to ensure system reliability and performance Building and maintaining applications using Microsoft Power Platform (Power Apps, Power Automate, Power Pages) to support supervisory workflows Developing and maintaining SharePoint based solutions for document management, collaboration and workflow automation Implementing data connectors and APIs to integrate supervisory tools with internal systems and external data sources Applying DevOps practices including version control, automated testing and citizen pipelines using tools such as GitHub and Azure DevOps Leveraging Artificial Intelligence (AI) tools and capabilities, including Microsoft AI Builder, Azure AI services and generative AI models, to enhance automation, improve decision making and streamline supervisory processes Modelling and documenting existing supervisory processes using Business Process Model and Notation or similar standards Identifying inefficiencies, redundancies and manual steps that can be streamlined through automation or digital tooling Translating business requirements into technical specifications and implementing them with minimal supervision Designing and implementing data models and dashboards to support supervisory analytics and reporting Ensuring data integrity, consistency and security across all developed tools Supporting the development of SupTech capabilities by enabling structured data capture and real time monitoring Troubleshooting and resolving issues in deployed applications and workflows Maintaining documentation for all developed tools, including user guides, technical specifications and change logs Providing technical support to end users and responding to feedback for continuous improvement Working closely with supervision teams, development teams and data analysts to ensure alignment between business needs and technical solutions Participating in peer code reviews and contributing to shared repositories and component libraries Delivering training sessions and walkthroughs for non technical users to ensure the adoption of developed tools Performing other related work and special projects as assigned by management in accordance with competencies normally associated with the post Qualifications A master's degree or equivalent qualification in finance, actuarial science, computer science, information systems engineering or a related technical field from a recognised institution or professional body A minimum of seven (7) years relevant experience, of which at least three (3) years should be at a senior level in software development, automation or process engineering Demonstrated experience with Microsoft Power Platform, SharePoint and scripting languages (i.e., PowerShell, JavaScript) and familiarity with DevOps practices and tools such as Git, GitHub Actions or Azure DevOps Demonstrated experience in designing, building and deploying solutions using low code/no code tools such as Microsoft Power Platform (i.e., Power Apps, Power Automate, Power Pages), SharePoint, etc. Demonstrated ability to analyse complex technical or commercial issues in financial entities and apply insights to improve operational efficiency Experience working closely with subject matter experts to co create solutions that preserve institutional knowledge and improve operational efficiency A strong interest in business process improvement and a track record of using digital tools to solve real world supervisory or regulatory challenges Proven ability to translate supervisory or business domain knowledge into functional digital tools, especially through collaboration with professional developers to deliver secure, scalable and customised applications Hands on experience using domain expertise to automate workflows, build dashboards and transform critical spreadsheets into governed, enterprise grade applications The Authority is the integrated regulator of the financial services sector in Bermuda. We offer the opportunity for broad exposure to international regulatory issues, special projects and a variety of work experiences. If you are seeking a challenging opportunity in a team environment, we invite you to submit your application online via our 'Careers at BMA' page at . Applications for this position must be received no later than 21 July 2026. Bermuda Monetary Authority is an Equal Opportunity Employer BMA House 43 Victoria Street, Hamilton HM 12 Email: Tel:
16/07/2026
Full time
Technical Business Analyst Supervision (Insurance, Funds and Corporate Authorisations) Department The Bermuda Monetary Authority (Authority or BMA) is seeking the services of a skilled and capable individual to work as a Technical Business Analyst in our Supervision (Insurance, Funds and Corporate Authorisations) Department. Reporting to the Insurance Innovation Specialist, the Technical Business Analyst will be responsible for designing, developing and maintaining digital tools that support the Authority's supervisory functions. This position is suitable either for a professional developer interested in gaining knowledge about insurance supervision and regulatory frameworks, while excelling in a solution-oriented, execution-focused environment or a citizen developer with experience in using Microsoft Power Platform to describe functionality in business terms, evaluate current supervisory workflows, lead the modelling and continuous engineering of supervisory processes and develop and implement Supervisory Technology (SupTech). The post holder will provide technical delivery, process optimisation, and hands on development, as well as strategic leadership and visionary planning. Responsibilities Gathering, defining and analysing business requirements by working closely with end users and stakeholders and participating in day to day activities to understand needs and operational pain points and identify opportunities for system improvements Preparing detailed project documentation, including business requirements, use cases, process flows, UAT plans, future state proposals and scope matrices to support solution design and delivery Acting as a bridge between business teams and technical teams, facilitating clear communication of requirements and ensuring that solutions are aligned with business objectives Developing and communicating system controls, protocols and user guidance to promote adoption and ensure operational consistency across teams Supporting the ongoing maintenance, testing and enhancement of systems by identifying issues, recommending improvements and performing validation activities to ensure system reliability and performance Building and maintaining applications using Microsoft Power Platform (Power Apps, Power Automate, Power Pages) to support supervisory workflows Developing and maintaining SharePoint based solutions for document management, collaboration and workflow automation Implementing data connectors and APIs to integrate supervisory tools with internal systems and external data sources Applying DevOps practices including version control, automated testing and citizen pipelines using tools such as GitHub and Azure DevOps Leveraging Artificial Intelligence (AI) tools and capabilities, including Microsoft AI Builder, Azure AI services and generative AI models, to enhance automation, improve decision making and streamline supervisory processes Modelling and documenting existing supervisory processes using Business Process Model and Notation or similar standards Identifying inefficiencies, redundancies and manual steps that can be streamlined through automation or digital tooling Translating business requirements into technical specifications and implementing them with minimal supervision Designing and implementing data models and dashboards to support supervisory analytics and reporting Ensuring data integrity, consistency and security across all developed tools Supporting the development of SupTech capabilities by enabling structured data capture and real time monitoring Troubleshooting and resolving issues in deployed applications and workflows Maintaining documentation for all developed tools, including user guides, technical specifications and change logs Providing technical support to end users and responding to feedback for continuous improvement Working closely with supervision teams, development teams and data analysts to ensure alignment between business needs and technical solutions Participating in peer code reviews and contributing to shared repositories and component libraries Delivering training sessions and walkthroughs for non technical users to ensure the adoption of developed tools Performing other related work and special projects as assigned by management in accordance with competencies normally associated with the post Qualifications A master's degree or equivalent qualification in finance, actuarial science, computer science, information systems engineering or a related technical field from a recognised institution or professional body A minimum of seven (7) years relevant experience, of which at least three (3) years should be at a senior level in software development, automation or process engineering Demonstrated experience with Microsoft Power Platform, SharePoint and scripting languages (i.e., PowerShell, JavaScript) and familiarity with DevOps practices and tools such as Git, GitHub Actions or Azure DevOps Demonstrated experience in designing, building and deploying solutions using low code/no code tools such as Microsoft Power Platform (i.e., Power Apps, Power Automate, Power Pages), SharePoint, etc. Demonstrated ability to analyse complex technical or commercial issues in financial entities and apply insights to improve operational efficiency Experience working closely with subject matter experts to co create solutions that preserve institutional knowledge and improve operational efficiency A strong interest in business process improvement and a track record of using digital tools to solve real world supervisory or regulatory challenges Proven ability to translate supervisory or business domain knowledge into functional digital tools, especially through collaboration with professional developers to deliver secure, scalable and customised applications Hands on experience using domain expertise to automate workflows, build dashboards and transform critical spreadsheets into governed, enterprise grade applications The Authority is the integrated regulator of the financial services sector in Bermuda. We offer the opportunity for broad exposure to international regulatory issues, special projects and a variety of work experiences. If you are seeking a challenging opportunity in a team environment, we invite you to submit your application online via our 'Careers at BMA' page at . Applications for this position must be received no later than 21 July 2026. Bermuda Monetary Authority is an Equal Opportunity Employer BMA House 43 Victoria Street, Hamilton HM 12 Email: Tel:
Overview Own the team backlog for one product area within our Fusion platform. Work with Product Managers, Engineering, UX/UI, and customers to define what we build and ensure it delivers real value. Use AI tools to drive efficiency across the product lifecycle. Collect and synthesize customer feedback via surveys, Customer Voices, workshops, and interviews. Validate requirements with end-users and present upcoming features in forums. Define user personas and journey maps. Collaborate with Lead Developer, Architect, and UX/UI to balance cost, time, and performance. Own PI and Iteration Planning for your team, aligned to short and long-term product vision. Develop deep knowledge of your product's capabilities, limitations, and integrations. Build strong relationships with Engineering, UX/UI, Support, and Commercial teams. Requirements 3+ years in Product Owner, Business Analyst, or similar Agile product roles, ideally in B2B SaaS. Proven experience managing a team backlog, writing user stories, and working with Scrum/Kanban/SAFe. Demonstrated heavy usage of AI tools like Claude, ChatGPT, or Gemini for product work: research synthesis, requirements drafting, data analysis, and stakeholder comms. Strong ability to translate customer needs into actionable requirements and acceptance criteria. Technical fluency to discuss solutions with engineers. Automotive retail or dealership tech experience is a plus. Fluent English required for global collaboration. ATS Optimization Keywords Below are skills and terms extracted directly from this job posting to improve Applicant Tracking System (ATS) visibility. This unique feature helps candidates tailor their applications more effectively - a feature exclusive to JobTailor job listings. Hard Skills User Story Writing Requirements Drafting Data Analysis Customer Feedback Synthesis User Persona Definition Journey Mapping Scrum Kanban SAFe Product Lifecycle Management Soft Skills Collaboration Relationship Building Communication Customer Needs Translation Stakeholder Engagement
16/07/2026
Full time
Overview Own the team backlog for one product area within our Fusion platform. Work with Product Managers, Engineering, UX/UI, and customers to define what we build and ensure it delivers real value. Use AI tools to drive efficiency across the product lifecycle. Collect and synthesize customer feedback via surveys, Customer Voices, workshops, and interviews. Validate requirements with end-users and present upcoming features in forums. Define user personas and journey maps. Collaborate with Lead Developer, Architect, and UX/UI to balance cost, time, and performance. Own PI and Iteration Planning for your team, aligned to short and long-term product vision. Develop deep knowledge of your product's capabilities, limitations, and integrations. Build strong relationships with Engineering, UX/UI, Support, and Commercial teams. Requirements 3+ years in Product Owner, Business Analyst, or similar Agile product roles, ideally in B2B SaaS. Proven experience managing a team backlog, writing user stories, and working with Scrum/Kanban/SAFe. Demonstrated heavy usage of AI tools like Claude, ChatGPT, or Gemini for product work: research synthesis, requirements drafting, data analysis, and stakeholder comms. Strong ability to translate customer needs into actionable requirements and acceptance criteria. Technical fluency to discuss solutions with engineers. Automotive retail or dealership tech experience is a plus. Fluent English required for global collaboration. ATS Optimization Keywords Below are skills and terms extracted directly from this job posting to improve Applicant Tracking System (ATS) visibility. This unique feature helps candidates tailor their applications more effectively - a feature exclusive to JobTailor job listings. Hard Skills User Story Writing Requirements Drafting Data Analysis Customer Feedback Synthesis User Persona Definition Journey Mapping Scrum Kanban SAFe Product Lifecycle Management Soft Skills Collaboration Relationship Building Communication Customer Needs Translation Stakeholder Engagement
CRM Business Analyst Location: Central London (Hybrid: 2-3 days onsite per week). Reports to: CRM Product Manager. Role Overview We are seeking a proactive, detail-oriented Business Analyst to bridge the gap between business stakeholders and our CRM product development team. The successful candidate will build strong relationships across the business, elicit and challenge requirements, and translate business needs into clear, actionable specifications for technical teams. They will shape CRM product enhancements, maintain business scenarios across multiple business units, ensure high-quality product documentation, lead User Acceptance Testing (UAT), support product demonstrations, and use data-driven insights to continuously improve product performance, user experience, and adoption. Key Responsibilities Requirements Management - Elicit, analyse, challenge and document business requirements through workshops, interviews and stakeholder engagement. Translate requirements into user stories, acceptance criteria and business scenarios for the Salesforce development team. Create process maps, wireframes or mock ups as needed to define user experience and user journeys. Support the Product Owner in prioritising user stories based on business value, technical feasibility and strategic objectives. Define and maintain the CRM business process catalogue and conduct data analysis to support product decisions. Stakeholder Management - Build trusted relationships with stakeholders across business units, IT and delivery teams. Facilitate workshops to elicit, validate and refine business requirements. Challenge assumptions and identify opportunities to improve business processes. Act as the primary point of contact between business stakeholders and the Salesforce product team, managing expectations and communicating progress throughout the product lifecycle. Documentation & Governance - Create, maintain and update product documentation including feature specifications, release notes and process documentation. Ensure documentation is clear, consistent, and aligned with product strategy. Maintain a structured repository of product assets, support version control and documentation governance standards, and maintain traceability between business requirements, user stories, solution design and delivered functionality. User Acceptance Testing - Own the planning and coordination of UAT. Develop business test scenarios and acceptance test scripts. Coordinate business users through UAT activities, manage defects to resolution, and support sign off for production releases. Product Adoption & Change - Prepare product demo materials, scripts and walkthroughs. Support internal and client facing product demonstrations. Assist in developing training materials and user guides, partner with the Change Management team to ensure accurate product messaging, gather feedback from demos, support tracking of key product metrics, and measure the impact of new features and releases. Technical Collaboration & Delivery - Work closely with the Product Owner to support sprint planning, backlog grooming and release preparation. Liaise with technical architects and developers to clarify requirements, review and validate technical solution designs, and ensure alignment with business requirements and scenarios. Support the business with structuring support requests and own communication with the business teams. Desired Skill Set and Experience Proven experience as a Business Analyst, Product Analyst, CRM Analyst or similar role supporting product development, digital transformation, or business change initiatives. Experience within insurance or another complex, regulated industry is desirable, with the ability to translate business needs into clear user stories, acceptance criteria, process flows and business scenarios. Experience working in Agile delivery environments, including backlog refinement, sprint planning, release preparation, UAT planning and collaboration with Product Owners and technical teams. Excellent documentation skills, with experience creating and maintaining feature specifications, release notes, process documentation, training materials, user guides and product repositories. Experience supporting User Acceptance Testing, including test scenario preparation, defect triage, business validation and coordination with end users. Strong analytical, communication and presentation skills; ability to influence decisions without direct authority and facilitate workshops with senior stakeholders. Familiarity with Salesforce or other enterprise CRM platforms; experience with Azure DevOps, Jira or similar backlog management tools. Experience with Visio, Lucidchart or other process modelling tools. Collaborative and proactive working style, with confidence liaising with technical architects, developers, support teams, change managers and business stakeholders. Benefits Hybrid working model - 2-3 days onsite per week. Reasonable adjustments available, including flexible hours and hybrid working arrangements where possible. Commitment to diversity and inclusion, with a culture that values collaboration and ownership.
16/07/2026
Full time
CRM Business Analyst Location: Central London (Hybrid: 2-3 days onsite per week). Reports to: CRM Product Manager. Role Overview We are seeking a proactive, detail-oriented Business Analyst to bridge the gap between business stakeholders and our CRM product development team. The successful candidate will build strong relationships across the business, elicit and challenge requirements, and translate business needs into clear, actionable specifications for technical teams. They will shape CRM product enhancements, maintain business scenarios across multiple business units, ensure high-quality product documentation, lead User Acceptance Testing (UAT), support product demonstrations, and use data-driven insights to continuously improve product performance, user experience, and adoption. Key Responsibilities Requirements Management - Elicit, analyse, challenge and document business requirements through workshops, interviews and stakeholder engagement. Translate requirements into user stories, acceptance criteria and business scenarios for the Salesforce development team. Create process maps, wireframes or mock ups as needed to define user experience and user journeys. Support the Product Owner in prioritising user stories based on business value, technical feasibility and strategic objectives. Define and maintain the CRM business process catalogue and conduct data analysis to support product decisions. Stakeholder Management - Build trusted relationships with stakeholders across business units, IT and delivery teams. Facilitate workshops to elicit, validate and refine business requirements. Challenge assumptions and identify opportunities to improve business processes. Act as the primary point of contact between business stakeholders and the Salesforce product team, managing expectations and communicating progress throughout the product lifecycle. Documentation & Governance - Create, maintain and update product documentation including feature specifications, release notes and process documentation. Ensure documentation is clear, consistent, and aligned with product strategy. Maintain a structured repository of product assets, support version control and documentation governance standards, and maintain traceability between business requirements, user stories, solution design and delivered functionality. User Acceptance Testing - Own the planning and coordination of UAT. Develop business test scenarios and acceptance test scripts. Coordinate business users through UAT activities, manage defects to resolution, and support sign off for production releases. Product Adoption & Change - Prepare product demo materials, scripts and walkthroughs. Support internal and client facing product demonstrations. Assist in developing training materials and user guides, partner with the Change Management team to ensure accurate product messaging, gather feedback from demos, support tracking of key product metrics, and measure the impact of new features and releases. Technical Collaboration & Delivery - Work closely with the Product Owner to support sprint planning, backlog grooming and release preparation. Liaise with technical architects and developers to clarify requirements, review and validate technical solution designs, and ensure alignment with business requirements and scenarios. Support the business with structuring support requests and own communication with the business teams. Desired Skill Set and Experience Proven experience as a Business Analyst, Product Analyst, CRM Analyst or similar role supporting product development, digital transformation, or business change initiatives. Experience within insurance or another complex, regulated industry is desirable, with the ability to translate business needs into clear user stories, acceptance criteria, process flows and business scenarios. Experience working in Agile delivery environments, including backlog refinement, sprint planning, release preparation, UAT planning and collaboration with Product Owners and technical teams. Excellent documentation skills, with experience creating and maintaining feature specifications, release notes, process documentation, training materials, user guides and product repositories. Experience supporting User Acceptance Testing, including test scenario preparation, defect triage, business validation and coordination with end users. Strong analytical, communication and presentation skills; ability to influence decisions without direct authority and facilitate workshops with senior stakeholders. Familiarity with Salesforce or other enterprise CRM platforms; experience with Azure DevOps, Jira or similar backlog management tools. Experience with Visio, Lucidchart or other process modelling tools. Collaborative and proactive working style, with confidence liaising with technical architects, developers, support teams, change managers and business stakeholders. Benefits Hybrid working model - 2-3 days onsite per week. Reasonable adjustments available, including flexible hours and hybrid working arrangements where possible. Commitment to diversity and inclusion, with a culture that values collaboration and ownership.
Job Title: Business Analyst - AI Product Development Division: Data, Technology and Innovation Salary: National (Edinburgh and Leeds) ranging from £53,800 to £72,000 and London from £59,200 to £80,000 per annum (salary offered will be based on skills and experience). Role responsibilities Identify and shape high value opportunities for applying AI across the organisation, enabling smarter and more effective regulatory outcomes to maximise impact. Facilitate structured discovery workshops with stakeholders to surface pain points, map processes and pinpoint where AI can deliver meaningful improvements that increase efficiency. Translate business challenges into clear functional and non functional requirements, working collaboratively with technical teams to design AI enabled solutions that meet real needs. Manage and prioritise a pipeline of AI initiatives, partnering with data scientists and leadership to focus effort on the highest impact projects for maximum value. Contribute to the organisation's wider AI adoption strategy through insight, stakeholder engagement, and evidence based recommendations to guide direction. Advocate best practice in business analysis, promoting consistency, quality and knowledge sharing across the department to develop capability. Gain experience delivering experimental and innovative projects that address real world challenges such as financial crime and consumer protection to create tangible outcomes. Build a distinctive skill set at the intersection of AI, data, technology and regulation within a collaborative, learning focused environment to support career growth. Skills required Minimum qualifications Experience in a senior business analyst role or a comparable position such as Consultant, Solution/Service Designer or Product Owner. Experience delivering projects across the full lifecycle, using both waterfall and agile methodologies. Knowledge of artificial intelligence, particularly in areas such as large language models, agentic AI, or prompt engineering. Essential skills Solid understanding of core Business Analysis techniques, including user journey mapping, process mapping, requirements gathering and the ability to design and facilitate collaborative workshops. Effective interpersonal skills with the ability to build and maintain relationships across a diverse range of stakeholders. Ability to work through complex problems, identifying underlying issues and opportunities for improvement. A pragmatic approach that can adjust to changing priorities, with the ability to manage multiple tasks and make balanced decisions informed by evidence, stakeholder perspectives and organisational context. Benefits 25 days annual leave plus bank holidays. Hybrid model where employees work a minimum of 40% in the office each month (expectation of 50% for senior leaders). Non contributory pension (8-12% depending on age) and life assurance at eight times your salary. Private healthcare with Bupa, income protection, and 24/7 Employee Assistance. 35 hours of paid volunteering annually. A flexible benefits scheme designed around your lifestyle. A full list of our benefits, and our recruitment process as a whole visit our benefits page. Values & culture We are committed to fostering a diverse and inclusive culture: one that's free from discrimination and bias, celebrates difference, and supports colleagues to deliver at their best. We believe that our differences and similarities enable us to be a better organisation - one that makes better decisions, drives innovation, and delivers better regulation. We welcome diverse working styles and aim to find flexible solutions that suit both the role and individual needs, including part time and job sharing where applicable. Disability Confident: our hiring approach - people or individuals with disabilities and long term conditions who best meet the minimum criteria for a role will go through to the next stage of the recruitment process. In cases of high application volumes, we may progress applicants whose experience most closely matches the role's key requirements.
16/07/2026
Full time
Job Title: Business Analyst - AI Product Development Division: Data, Technology and Innovation Salary: National (Edinburgh and Leeds) ranging from £53,800 to £72,000 and London from £59,200 to £80,000 per annum (salary offered will be based on skills and experience). Role responsibilities Identify and shape high value opportunities for applying AI across the organisation, enabling smarter and more effective regulatory outcomes to maximise impact. Facilitate structured discovery workshops with stakeholders to surface pain points, map processes and pinpoint where AI can deliver meaningful improvements that increase efficiency. Translate business challenges into clear functional and non functional requirements, working collaboratively with technical teams to design AI enabled solutions that meet real needs. Manage and prioritise a pipeline of AI initiatives, partnering with data scientists and leadership to focus effort on the highest impact projects for maximum value. Contribute to the organisation's wider AI adoption strategy through insight, stakeholder engagement, and evidence based recommendations to guide direction. Advocate best practice in business analysis, promoting consistency, quality and knowledge sharing across the department to develop capability. Gain experience delivering experimental and innovative projects that address real world challenges such as financial crime and consumer protection to create tangible outcomes. Build a distinctive skill set at the intersection of AI, data, technology and regulation within a collaborative, learning focused environment to support career growth. Skills required Minimum qualifications Experience in a senior business analyst role or a comparable position such as Consultant, Solution/Service Designer or Product Owner. Experience delivering projects across the full lifecycle, using both waterfall and agile methodologies. Knowledge of artificial intelligence, particularly in areas such as large language models, agentic AI, or prompt engineering. Essential skills Solid understanding of core Business Analysis techniques, including user journey mapping, process mapping, requirements gathering and the ability to design and facilitate collaborative workshops. Effective interpersonal skills with the ability to build and maintain relationships across a diverse range of stakeholders. Ability to work through complex problems, identifying underlying issues and opportunities for improvement. A pragmatic approach that can adjust to changing priorities, with the ability to manage multiple tasks and make balanced decisions informed by evidence, stakeholder perspectives and organisational context. Benefits 25 days annual leave plus bank holidays. Hybrid model where employees work a minimum of 40% in the office each month (expectation of 50% for senior leaders). Non contributory pension (8-12% depending on age) and life assurance at eight times your salary. Private healthcare with Bupa, income protection, and 24/7 Employee Assistance. 35 hours of paid volunteering annually. A flexible benefits scheme designed around your lifestyle. A full list of our benefits, and our recruitment process as a whole visit our benefits page. Values & culture We are committed to fostering a diverse and inclusive culture: one that's free from discrimination and bias, celebrates difference, and supports colleagues to deliver at their best. We believe that our differences and similarities enable us to be a better organisation - one that makes better decisions, drives innovation, and delivers better regulation. We welcome diverse working styles and aim to find flexible solutions that suit both the role and individual needs, including part time and job sharing where applicable. Disability Confident: our hiring approach - people or individuals with disabilities and long term conditions who best meet the minimum criteria for a role will go through to the next stage of the recruitment process. In cases of high application volumes, we may progress applicants whose experience most closely matches the role's key requirements.
Senior AI IT Trainer/Senior IT AI Learning Specialist A fantastic opportunity has arisen for a Senior AI IT Trainer/Senior IT AI Learning Specialist to join our London based law firm on an initial 12 Month Fixed Term Contract. Senior AI IT Trainer/Senior IT AI Learning Specialist Responsibilities and Duties: ? Partner with the IT team, delivery leads, business analysts and solution architects to assess working practices and support improvements through targeted training ? Support the integration and adoption of new technologies, including generative AI tools such as Microsoft Copilot, into daily working practices ? Collaborate with legal and business services teams to understand workflows, identify inefficiencies and recommend technology-enabled solutions ? Provide one-to-one coaching to improve productivity and effective use of firm-supported systems ? Design, implement and deliver training programmes for existing systems and new technologies, including Microsoft 365, generative AI tools and the IT Induction ? Deliver training in classroom, remote, desk-side and one-to-one formats, tailored to role and user needs ? Create and maintain engaging training materials, user guides and video tutorials using eLearning tools ? Maintain the Learning Management System (LMS), ensuring content and schedules remain current ? Monitor user adoption, gather feedback and refine training programmes and configurations accordingly ? Stay up to date with emerging technologies, AI regulation and Microsoft 365 capabilities to ensure relevant training delivery ? Support course promotion, scheduling, registration tracking and assist with technical queries in collaboration with IT teams Senior AI IT Trainer/Senior IT AI Learning Specialist Knowledge, Sills and Experience: ? Strong experience delivering IT training within a law firm or professional services environment ? Advanced knowledge of Microsoft 365 applications (Word, Excel, PowerPoint, Outlook, Teams, OneNote, OneDrive) ? Strong working knowledge of Microsoft 365 Copilot or similar generative AI tools, including prompt engineering techniques ? Experience with NetDocuments ? Experience supporting mobile devices and associated applications ? Experience using eLearning development tools ? Experience delivering remote training via Teams or similar platforms ? TAP, Microsoft Certified Trainer (MCT) or equivalent certification ? Excellent communication, organisational and interpersonal skills, with the ability to work under pressure and adapt to change Senior AI IT Trainer/Senior IT AI Learning Specialist In accordance with the Employment Agencies and Employment Businesses Regulations 2003, this position is advertised based upon DGH Recruitment Limited having first sought approval of its client to find candidates for this position. DGH Recruitment Limited acts as both an Employment Agency and Employment Business
16/07/2026
Senior AI IT Trainer/Senior IT AI Learning Specialist A fantastic opportunity has arisen for a Senior AI IT Trainer/Senior IT AI Learning Specialist to join our London based law firm on an initial 12 Month Fixed Term Contract. Senior AI IT Trainer/Senior IT AI Learning Specialist Responsibilities and Duties: ? Partner with the IT team, delivery leads, business analysts and solution architects to assess working practices and support improvements through targeted training ? Support the integration and adoption of new technologies, including generative AI tools such as Microsoft Copilot, into daily working practices ? Collaborate with legal and business services teams to understand workflows, identify inefficiencies and recommend technology-enabled solutions ? Provide one-to-one coaching to improve productivity and effective use of firm-supported systems ? Design, implement and deliver training programmes for existing systems and new technologies, including Microsoft 365, generative AI tools and the IT Induction ? Deliver training in classroom, remote, desk-side and one-to-one formats, tailored to role and user needs ? Create and maintain engaging training materials, user guides and video tutorials using eLearning tools ? Maintain the Learning Management System (LMS), ensuring content and schedules remain current ? Monitor user adoption, gather feedback and refine training programmes and configurations accordingly ? Stay up to date with emerging technologies, AI regulation and Microsoft 365 capabilities to ensure relevant training delivery ? Support course promotion, scheduling, registration tracking and assist with technical queries in collaboration with IT teams Senior AI IT Trainer/Senior IT AI Learning Specialist Knowledge, Sills and Experience: ? Strong experience delivering IT training within a law firm or professional services environment ? Advanced knowledge of Microsoft 365 applications (Word, Excel, PowerPoint, Outlook, Teams, OneNote, OneDrive) ? Strong working knowledge of Microsoft 365 Copilot or similar generative AI tools, including prompt engineering techniques ? Experience with NetDocuments ? Experience supporting mobile devices and associated applications ? Experience using eLearning development tools ? Experience delivering remote training via Teams or similar platforms ? TAP, Microsoft Certified Trainer (MCT) or equivalent certification ? Excellent communication, organisational and interpersonal skills, with the ability to work under pressure and adapt to change Senior AI IT Trainer/Senior IT AI Learning Specialist In accordance with the Employment Agencies and Employment Businesses Regulations 2003, this position is advertised based upon DGH Recruitment Limited having first sought approval of its client to find candidates for this position. DGH Recruitment Limited acts as both an Employment Agency and Employment Business
About Scrumconnect Consulting Scrumconnect Consulting is a multi-award-winning digital consultancy delivering impactful technology solutions across UK Government and regulated industries. Our work has positively influenced the lives of over 40 million UK citizens. As a trusted Workday partner, and having successfully implemented Workday internally across our own organisation, we bring genuine hands-on expertise to every engagement. We are expanding our Workday Adaptive Planning practice and are looking for an experienced Lead Adaptive Planning Consultant to drive successful client delivery and help shape the future of our practice. About the Role As the Lead Adaptive Planning Consultant, you will take ownership of the end-to-end design and delivery of Workday Adaptive Planning implementations. Acting as the senior technical and functional lead, you will translate complex Financial Planning & Analysis (FP&A) requirements into scalable planning solutions while leading delivery teams, mentoring consultants, and building trusted relationships with senior client stakeholders. You will also play a key role in pre-sales activities, solution design, bid responses, and the continued growth of Scrumconnect's Workday Adaptive Planning capability. Key Responsibilities Solution Design & Delivery Lead the design and architecture of Workday Adaptive Planning solutions covering: Budgeting Forecasting Workforce Planning Operational Planning Financial Reporting Facilitate workshops with finance and business stakeholders to gather and analyse requirements. Translate business requirements into scalable, maintainable Adaptive Planning models. Configure and oversee: Model Sheets Cube Sheets Dimensions Levels Versions Formulas Dashboards OfficeConnect Reports Design and govern integrations between Adaptive Planning and enterprise systems including: Workday Financials Workday HCM ERP Platforms Data Warehouses Utilise Data Designer, Integration Framework, and cloud-based data loading tools. Delivery Leadership Own delivery quality across implementation workstreams. Define implementation standards and best practices. Lead testing strategy, User Acceptance Testing (UAT), cutover planning, and go-live activities. Mentor and provide technical guidance to consultants and analysts. Review solution quality and ensure adherence to delivery standards. Stakeholder Management Build strong relationships with finance leaders and executive stakeholders. Act as a trusted advisor throughout project delivery. Manage project scope, timelines, budgets, and risks. Resolve delivery issues and client escalations effectively. Practice Development Support pre-sales activities, including: Solution design Scoping Effort estimation Proposal development Contribute to practice growth through: Delivery methodologies Reusable assets Accelerators Internal capability development Knowledge sharing Essential Skills & Experience Proven experience leading multiple end-to-end Workday Adaptive Planning implementations. Experience acting as Solution Lead or Functional Lead on complex Adaptive Planning programmes. Strong expertise in: Adaptive Planning Model Sheets Cube Sheets Dimensions Levels Versions Security Configuration Allocations Reporting Strong Financial Planning & Analysis (FP&A) knowledge, including: Budgeting Forecasting Variance Analysis Workforce Planning Driver-Based Planning Experience integrating Adaptive Planning with enterprise Finance and HR systems. Excellent stakeholder management and client-facing consulting experience. Experience leading and mentoring delivery teams. Excellent communication, presentation, and documentation skills. Desirable Skills Workday Pro Adaptive Planning Certification. Experience delivering Workday solutions within UK Government or other regulated industries. Experience with Workday Financials and/or Workday HCM. Finance qualification or background (ACA, ACCA, CIMA, or equivalent). Experience supporting bids, proposals, and pre-sales engagements. Certifications Required Workday Adaptive Planning Certification (or willingness to obtain during onboarding) Desirable Additional Workday Pro Certifications Security Clearance Due to the nature of our public sector engagements, applicants must be eligible to obtain UK Security Check (SC) clearance. Eligibility will be assessed as part of the recruitment and onboarding process. Why Join Scrumconnect? Lead and shape a growing Workday Adaptive Planning Practice. Work on high-profile digital transformation programmes across UK Government. Excellent career progression and continuous professional development. Investment in Workday certifications and training. Competitive salary and comprehensive benefits package. Flexible hybrid working environment. Collaborative, supportive, and innovative culture. Diversity & Inclusion At Scrumconnect Consulting, we believe that diversity drives innovation. We are committed to creating an inclusive environment where every individual is respected, valued, and supported. We welcome applications from candidates of all backgrounds and actively encourage applications from women, people with disabilities, underrepresented communities, and those seeking flexible working arrangements. As a Disability Confident Employer, we are committed to providing reasonable adjustments throughout the recruitment process and employment to ensure equal opportunities for all.
16/07/2026
Full time
About Scrumconnect Consulting Scrumconnect Consulting is a multi-award-winning digital consultancy delivering impactful technology solutions across UK Government and regulated industries. Our work has positively influenced the lives of over 40 million UK citizens. As a trusted Workday partner, and having successfully implemented Workday internally across our own organisation, we bring genuine hands-on expertise to every engagement. We are expanding our Workday Adaptive Planning practice and are looking for an experienced Lead Adaptive Planning Consultant to drive successful client delivery and help shape the future of our practice. About the Role As the Lead Adaptive Planning Consultant, you will take ownership of the end-to-end design and delivery of Workday Adaptive Planning implementations. Acting as the senior technical and functional lead, you will translate complex Financial Planning & Analysis (FP&A) requirements into scalable planning solutions while leading delivery teams, mentoring consultants, and building trusted relationships with senior client stakeholders. You will also play a key role in pre-sales activities, solution design, bid responses, and the continued growth of Scrumconnect's Workday Adaptive Planning capability. Key Responsibilities Solution Design & Delivery Lead the design and architecture of Workday Adaptive Planning solutions covering: Budgeting Forecasting Workforce Planning Operational Planning Financial Reporting Facilitate workshops with finance and business stakeholders to gather and analyse requirements. Translate business requirements into scalable, maintainable Adaptive Planning models. Configure and oversee: Model Sheets Cube Sheets Dimensions Levels Versions Formulas Dashboards OfficeConnect Reports Design and govern integrations between Adaptive Planning and enterprise systems including: Workday Financials Workday HCM ERP Platforms Data Warehouses Utilise Data Designer, Integration Framework, and cloud-based data loading tools. Delivery Leadership Own delivery quality across implementation workstreams. Define implementation standards and best practices. Lead testing strategy, User Acceptance Testing (UAT), cutover planning, and go-live activities. Mentor and provide technical guidance to consultants and analysts. Review solution quality and ensure adherence to delivery standards. Stakeholder Management Build strong relationships with finance leaders and executive stakeholders. Act as a trusted advisor throughout project delivery. Manage project scope, timelines, budgets, and risks. Resolve delivery issues and client escalations effectively. Practice Development Support pre-sales activities, including: Solution design Scoping Effort estimation Proposal development Contribute to practice growth through: Delivery methodologies Reusable assets Accelerators Internal capability development Knowledge sharing Essential Skills & Experience Proven experience leading multiple end-to-end Workday Adaptive Planning implementations. Experience acting as Solution Lead or Functional Lead on complex Adaptive Planning programmes. Strong expertise in: Adaptive Planning Model Sheets Cube Sheets Dimensions Levels Versions Security Configuration Allocations Reporting Strong Financial Planning & Analysis (FP&A) knowledge, including: Budgeting Forecasting Variance Analysis Workforce Planning Driver-Based Planning Experience integrating Adaptive Planning with enterprise Finance and HR systems. Excellent stakeholder management and client-facing consulting experience. Experience leading and mentoring delivery teams. Excellent communication, presentation, and documentation skills. Desirable Skills Workday Pro Adaptive Planning Certification. Experience delivering Workday solutions within UK Government or other regulated industries. Experience with Workday Financials and/or Workday HCM. Finance qualification or background (ACA, ACCA, CIMA, or equivalent). Experience supporting bids, proposals, and pre-sales engagements. Certifications Required Workday Adaptive Planning Certification (or willingness to obtain during onboarding) Desirable Additional Workday Pro Certifications Security Clearance Due to the nature of our public sector engagements, applicants must be eligible to obtain UK Security Check (SC) clearance. Eligibility will be assessed as part of the recruitment and onboarding process. Why Join Scrumconnect? Lead and shape a growing Workday Adaptive Planning Practice. Work on high-profile digital transformation programmes across UK Government. Excellent career progression and continuous professional development. Investment in Workday certifications and training. Competitive salary and comprehensive benefits package. Flexible hybrid working environment. Collaborative, supportive, and innovative culture. Diversity & Inclusion At Scrumconnect Consulting, we believe that diversity drives innovation. We are committed to creating an inclusive environment where every individual is respected, valued, and supported. We welcome applications from candidates of all backgrounds and actively encourage applications from women, people with disabilities, underrepresented communities, and those seeking flexible working arrangements. As a Disability Confident Employer, we are committed to providing reasonable adjustments throughout the recruitment process and employment to ensure equal opportunities for all.
This role sits within UKI CTO Platforms , partnering with teams across the organisation to modernise and evolve the technology platforms that power Sky's Home Service and Supply Chain operations. Working at the heart of Sky's fulfilment ecosystem, you'll help shape core capabilities that enable the end-to-end delivery of products and services , bringing products like Sky Glass and Sky Stream, Sky Mobile, Sky Broadband and Sky Protect into millions of customer homes across the UK and Ireland. What you'll do Breakdown complex problems through feature analysis. Lead on technical analysis; breaking down complex features into development ready user stories. Write clear and detailed technical features and stories with testable acceptance criteria and measurable benefits. Maintain a prioritised data driven backlog of features and stories through refinements, planning and retrospectives. Read and interpret technical documentation, including system specifications and architecture diagrams, and use these to guide decisions. Build a strong understanding of how our systems work, how software is developed, tested and released. Contribute to agile ceremonies and support good practice across the team, using your knowledge of Agile, Scrum and the Sky's Scaled Agile Framework Alongside product delivery, you will also look for opportunities to improve existing systems. This may be performance, reliability, security, or simplifying processes to help the team work more effectively. Have a strong previous experience in a similar Technical Analyst or Product Owner role. What you'll bring Proven experience in a Product Owner, Business Analyst or similar role, working closely with software engineering teams in an agile environment. Strong skills in leading and facilitating technical discussions, shaping solutions and breaking down complex problems into clearly articulated backlog items with well-defined acceptance criteria. Strong communication skills, with the ability to explain complex issues to both technical and non-technical stakeholders and ask the right questions at the right time. Experience supporting and leading agile ceremonies, helping teams adopt effective agile practices and ways of working. A proactive approach to identifying opportunities for improvement across the products, platforms and processes you support. You will be comfortable using tools such as Jira, Confluence, Miro, Figma, Postman and SQL as part of your everyday work. Benefits and perks There's one thing people can't stop talking about when it comes to life at Sky: the perks . Here's a taster: Free Sky TV or NOW package, including Sky Sports and Sky Cinema Pension package with up to 9% employer contribution Private healthcare with mental health support Aviva Digital GP and dental insurance Discounts on Sky products, including Sky Mobile, Sky Broadband, Sky Glass and Sky Protect Sharesave and Tech schemes A range of Sky VIP rewards and experiences How you'll work At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office. The hybrid working expectations for this role are 2 days in the office per week. Your office base Our Livingston office at Kirkton Campus is home to our first and biggest Contact Centre. It's also home to our Sky Up Academy, placing young people at centre stage as media creators. With an on-site restaurant, gym and beauty salon, you can make your routine work for you. The nearest train station is Livingston North. A Sky shuttle bus runs between the station and campus every 20 minutes throughout the day. Sky Watermark, our central site for Livingston, is also just a short shuttle bus away. Who we are We're Sky, a leading media and entertainment company who connect millions with entertainment, sports, news and arts through innovative products and services. Working with us means you'll be bringing the joy of a better experience to more people, every day. All so we can do better and deliver better for our customers, colleagues and society. We're an equal opportunity employer and value diversity at our company. We're a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate . Please flag any adjustments you need as early as you can. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer. To be eligible for this role you are required to have the appropriate right to work in the UK. Please be aware Sky does not offer sponsorship for this position. To find out more about working with us, search on social media.
16/07/2026
Full time
This role sits within UKI CTO Platforms , partnering with teams across the organisation to modernise and evolve the technology platforms that power Sky's Home Service and Supply Chain operations. Working at the heart of Sky's fulfilment ecosystem, you'll help shape core capabilities that enable the end-to-end delivery of products and services , bringing products like Sky Glass and Sky Stream, Sky Mobile, Sky Broadband and Sky Protect into millions of customer homes across the UK and Ireland. What you'll do Breakdown complex problems through feature analysis. Lead on technical analysis; breaking down complex features into development ready user stories. Write clear and detailed technical features and stories with testable acceptance criteria and measurable benefits. Maintain a prioritised data driven backlog of features and stories through refinements, planning and retrospectives. Read and interpret technical documentation, including system specifications and architecture diagrams, and use these to guide decisions. Build a strong understanding of how our systems work, how software is developed, tested and released. Contribute to agile ceremonies and support good practice across the team, using your knowledge of Agile, Scrum and the Sky's Scaled Agile Framework Alongside product delivery, you will also look for opportunities to improve existing systems. This may be performance, reliability, security, or simplifying processes to help the team work more effectively. Have a strong previous experience in a similar Technical Analyst or Product Owner role. What you'll bring Proven experience in a Product Owner, Business Analyst or similar role, working closely with software engineering teams in an agile environment. Strong skills in leading and facilitating technical discussions, shaping solutions and breaking down complex problems into clearly articulated backlog items with well-defined acceptance criteria. Strong communication skills, with the ability to explain complex issues to both technical and non-technical stakeholders and ask the right questions at the right time. Experience supporting and leading agile ceremonies, helping teams adopt effective agile practices and ways of working. A proactive approach to identifying opportunities for improvement across the products, platforms and processes you support. You will be comfortable using tools such as Jira, Confluence, Miro, Figma, Postman and SQL as part of your everyday work. Benefits and perks There's one thing people can't stop talking about when it comes to life at Sky: the perks . Here's a taster: Free Sky TV or NOW package, including Sky Sports and Sky Cinema Pension package with up to 9% employer contribution Private healthcare with mental health support Aviva Digital GP and dental insurance Discounts on Sky products, including Sky Mobile, Sky Broadband, Sky Glass and Sky Protect Sharesave and Tech schemes A range of Sky VIP rewards and experiences How you'll work At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office. The hybrid working expectations for this role are 2 days in the office per week. Your office base Our Livingston office at Kirkton Campus is home to our first and biggest Contact Centre. It's also home to our Sky Up Academy, placing young people at centre stage as media creators. With an on-site restaurant, gym and beauty salon, you can make your routine work for you. The nearest train station is Livingston North. A Sky shuttle bus runs between the station and campus every 20 minutes throughout the day. Sky Watermark, our central site for Livingston, is also just a short shuttle bus away. Who we are We're Sky, a leading media and entertainment company who connect millions with entertainment, sports, news and arts through innovative products and services. Working with us means you'll be bringing the joy of a better experience to more people, every day. All so we can do better and deliver better for our customers, colleagues and society. We're an equal opportunity employer and value diversity at our company. We're a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate . Please flag any adjustments you need as early as you can. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer. To be eligible for this role you are required to have the appropriate right to work in the UK. Please be aware Sky does not offer sponsorship for this position. To find out more about working with us, search on social media.
This role sits within UKI CTO Platforms , partnering with teams across Sky to modernise and evolve the technology platforms that power our Customer Contact capabilities across voice and digital channels. The team is responsible for the platforms, services and integrations that enable millions of customer interactions each year, supporting everything from sales and onboarding through to service, support and retention. Working at the heart of Sky's customer engagement ecosystem, the team delivers the technology foundations that help customers connect with Sky seamlessly, while enabling our contact centre agents and digital experiences to operate efficiently, intelligently and at scale. What you'll do Breakdown complex problems through feature analysis. Lead on technical analysis; breaking down complex features into development ready user stories. Write clear and detailed technical features and stories with testable acceptance criteria and measurable benefits. Maintain a prioritised data driven backlog of features and stories through refinements, planning and retrospectives. Read and interpret technical documentation, including system specifications and architecture diagrams, and use these to guide decisions. Build a strong understanding of how our systems work, how software is developed, tested and released. Contribute to agile ceremonies and support good practice across the team, using your knowledge of Agile, Scrum and the Sky's Scaled Agile Framework Alongside product delivery, you will also look for opportunities to improve existing systems. This may be performance, reliability, security, or simplifying processes to help the team work more effectively. Have a strong previous experience in a similar Technical Analyst or Product Owner role. What you'll bring Proven experience in a Product Owner, Business Analyst or similar role, working closely with software engineering teams in an agile environment. Strong skills in leading and facilitating technical discussions, shaping solutions and breaking down complex problems into clearly articulated backlog items with well-defined acceptance criteria. Strong communication skills, with the ability to explain complex issues to both technical and non-technical stakeholders and ask the right questions at the right time. Experience supporting and leading agile ceremonies, helping teams adopt effective agile practices and ways of working. A proactive approach to identifying opportunities for improvement across the products, platforms and processes you support. You will be comfortable using tools such as Jira, Confluence, Miro, Figma, Postman and SQL as part of your everyday work. Benefits and perks There's one thing people can't stop talking about when it comes to life at Sky: the perks . Here's a taster: Free Sky TV or NOW package, including Sky Sports and Sky Cinema Pension package with up to 9% employer contribution Private healthcare with mental health support Aviva Digital GP and dental insurance Discounts on Sky products, including Sky Mobile, Sky Broadband, Sky Glass and Sky Protect Sharesave and Tech schemes A range of Sky VIP rewards and experiences How you'll work At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office. The hybrid working expectations for this role are 2 days in the office per week. Your office base This role is based at Watermark House, Livingston . Who we are We're Sky, a leading media and entertainment company who connect millions with entertainment, sports, news and arts through innovative products and services. Working with us means you'll be bringing the joy of a better experience to more people, every day. All so we can do better and deliver better for our customers, colleagues and society. We're an equal opportunity employer and value diversity at our company. We're a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate . Please flag any adjustments you need as early as you can. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer. To be eligible for this role you are required to have the appropriate right to work in the UK. Please be aware Sky does not offer sponsorship for this position. To find out more about working with us, search on social media.
16/07/2026
Full time
This role sits within UKI CTO Platforms , partnering with teams across Sky to modernise and evolve the technology platforms that power our Customer Contact capabilities across voice and digital channels. The team is responsible for the platforms, services and integrations that enable millions of customer interactions each year, supporting everything from sales and onboarding through to service, support and retention. Working at the heart of Sky's customer engagement ecosystem, the team delivers the technology foundations that help customers connect with Sky seamlessly, while enabling our contact centre agents and digital experiences to operate efficiently, intelligently and at scale. What you'll do Breakdown complex problems through feature analysis. Lead on technical analysis; breaking down complex features into development ready user stories. Write clear and detailed technical features and stories with testable acceptance criteria and measurable benefits. Maintain a prioritised data driven backlog of features and stories through refinements, planning and retrospectives. Read and interpret technical documentation, including system specifications and architecture diagrams, and use these to guide decisions. Build a strong understanding of how our systems work, how software is developed, tested and released. Contribute to agile ceremonies and support good practice across the team, using your knowledge of Agile, Scrum and the Sky's Scaled Agile Framework Alongside product delivery, you will also look for opportunities to improve existing systems. This may be performance, reliability, security, or simplifying processes to help the team work more effectively. Have a strong previous experience in a similar Technical Analyst or Product Owner role. What you'll bring Proven experience in a Product Owner, Business Analyst or similar role, working closely with software engineering teams in an agile environment. Strong skills in leading and facilitating technical discussions, shaping solutions and breaking down complex problems into clearly articulated backlog items with well-defined acceptance criteria. Strong communication skills, with the ability to explain complex issues to both technical and non-technical stakeholders and ask the right questions at the right time. Experience supporting and leading agile ceremonies, helping teams adopt effective agile practices and ways of working. A proactive approach to identifying opportunities for improvement across the products, platforms and processes you support. You will be comfortable using tools such as Jira, Confluence, Miro, Figma, Postman and SQL as part of your everyday work. Benefits and perks There's one thing people can't stop talking about when it comes to life at Sky: the perks . Here's a taster: Free Sky TV or NOW package, including Sky Sports and Sky Cinema Pension package with up to 9% employer contribution Private healthcare with mental health support Aviva Digital GP and dental insurance Discounts on Sky products, including Sky Mobile, Sky Broadband, Sky Glass and Sky Protect Sharesave and Tech schemes A range of Sky VIP rewards and experiences How you'll work At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office. The hybrid working expectations for this role are 2 days in the office per week. Your office base This role is based at Watermark House, Livingston . Who we are We're Sky, a leading media and entertainment company who connect millions with entertainment, sports, news and arts through innovative products and services. Working with us means you'll be bringing the joy of a better experience to more people, every day. All so we can do better and deliver better for our customers, colleagues and society. We're an equal opportunity employer and value diversity at our company. We're a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate . Please flag any adjustments you need as early as you can. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer. To be eligible for this role you are required to have the appropriate right to work in the UK. Please be aware Sky does not offer sponsorship for this position. To find out more about working with us, search on social media.
The Team Manager plays a pivotal role in leading and developing a high-performing team, ensuring operational excellence and exceptional service delivery. This position requires strong stakeholder engagement and relationship management skills, the ability to motivate and guide team members, and a proven track record in performance management. The role involves setting clear expectations, monitoring progress, providing constructive feedback, and fostering a positive and collaborative working environment. With excellent people skills and a performance-driven mindset, the Team Manager will drive continuous improvement, maintain high levels of team morale, and ensure business objectives are consistently met. The ideal candidate will have strong organisational skills, a deep understanding of Smart Metering Networks, and the ability to analyse complex technical information to support decision-making. They must thrive under pressure, demonstrate excellent problem-solving abilities, and apply ITIL best practices to enhance IT service management and delivery. Collaboration and clear communication across teams are essential to success in this role. This role is fully on-site in Manchester. Contact Centre Operating Hours: 8am-8pm 7/365 days per year. Shiftwork applies. As part of your duties, you will be responsible for: Leading and motivating a team of Service Desk Analysts, who play a critical role in delivering high-quality IT support to service users, internal stakeholders, and suppliers. The team is responsible for managing ticketing systems such as Remedy and ServiceNow, troubleshooting technical issues, and ensuring effective incident resolution-either directly or through supplier coordination. Driving performance to meet agreed objectives, Service Level Agreements (SLAs), and Key Performance Indicators (KPIs). Regularly coaching and mentoring team members in line with personal development plans, focusing on both technical skills and soft skills to enhance service delivery. Developing Service Desk Analysts' skillsets to expand team capabilities and provide opportunities for career growth. Ensuring Service Desk Analysts meet their objectives and fulfil the responsibilities of their roles effectively and consistently. Undertaking HR activities such as 1-2-1 meetings, appraisals, disciplinaries, and return-to-work interviews in line with company policies. Handling formal escalations from the Service Centre, service providers, and service users, ensuring timely and satisfactory resolution. Qualifications and experience we consider to be essential for the role: Proven experience in a Service Desk or Customer Service environment. Previous supervisory or management experience, including the direct line management of team members. Strong stakeholder engagement skills, with the ability to communicate and build relationships at all organisational levels. Demonstrated ability to lead, influence, and develop both self and others, acting as a coach to guide and support team growth. Proven training skills to develop both individual and team performance. Excellent analytical, critical thinking, and problem-solving skills, with a track record of driving continuous service improvements. Ability to convey complex information clearly and adapt communication style to suit the audience. Knowledge of the regulatory environment and GDPR, ensuring compliance in all processes and interactions. Strong organisational and time-management skills, with the ability to prioritise effectively for both self and team. Adaptability and openness to change, with a willingness to embrace new ways of working in a fast-changing industry. Confidence in acting promptly and decisively when addressing issues or challenges. Skills and Personal attributes we would like to have: Smart Metering / Energy Industry Knowledge - Experience handling meter faults, connectivity issues, or providing technical support within the energy sector. Ticketing & Email-Based Support - Familiarity with platforms such as ServiceNow, Remedy, Zendesk, or similar CRM/ticketing systems for efficient incident resolution. Technical Troubleshooting (Non-IT Specialist) - Understanding of smart meter functionality, connectivity challenges, firmware updates, and common faults. Incident & Escalation Management - Skilled in logging, prioritising, and escalating issues appropriately to ensure timely resolution. Regulated Industry Experience - Background in utilities, telecommunications, or other compliance-driven sectors with high service standards. Customer-Centric Mindset - Committed to delivering exceptional service, ensuring customer and service provider issues are resolved effectively and efficiently. As part of a leading global analytics and digital solutions company, you can look forward to: A market competitive package and a rewarding pension. EXL provides everyday financial well-being solutions, such as cash back cards, in which you can earn cashback while enjoying discounts, promotions, and offers from top retailers. We also offer a Cycle Scheme where you can save money on bikes and cycling accessories. At EXL, we are committed to providing our employees with the tools and resources they need to succeed and excel in their careers. We offer a wide range of professional and personal development opportunities. We also support a range of learning initiatives that allow our employees to build on their existing skills and knowledge. From online courses to seminars and workshops, our employees have the opportunity to enhance their skills and stay up to date with the latest trends and technologies. As an Equal Opportunity Employer, EXL is committed to diversity. Our company does not discriminate based on race, religion, colour, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, age, or disability status. EXL employees are eligible to purchase stock as part of our Employee Stock Purchase Plan (ESPP).
16/07/2026
Full time
The Team Manager plays a pivotal role in leading and developing a high-performing team, ensuring operational excellence and exceptional service delivery. This position requires strong stakeholder engagement and relationship management skills, the ability to motivate and guide team members, and a proven track record in performance management. The role involves setting clear expectations, monitoring progress, providing constructive feedback, and fostering a positive and collaborative working environment. With excellent people skills and a performance-driven mindset, the Team Manager will drive continuous improvement, maintain high levels of team morale, and ensure business objectives are consistently met. The ideal candidate will have strong organisational skills, a deep understanding of Smart Metering Networks, and the ability to analyse complex technical information to support decision-making. They must thrive under pressure, demonstrate excellent problem-solving abilities, and apply ITIL best practices to enhance IT service management and delivery. Collaboration and clear communication across teams are essential to success in this role. This role is fully on-site in Manchester. Contact Centre Operating Hours: 8am-8pm 7/365 days per year. Shiftwork applies. As part of your duties, you will be responsible for: Leading and motivating a team of Service Desk Analysts, who play a critical role in delivering high-quality IT support to service users, internal stakeholders, and suppliers. The team is responsible for managing ticketing systems such as Remedy and ServiceNow, troubleshooting technical issues, and ensuring effective incident resolution-either directly or through supplier coordination. Driving performance to meet agreed objectives, Service Level Agreements (SLAs), and Key Performance Indicators (KPIs). Regularly coaching and mentoring team members in line with personal development plans, focusing on both technical skills and soft skills to enhance service delivery. Developing Service Desk Analysts' skillsets to expand team capabilities and provide opportunities for career growth. Ensuring Service Desk Analysts meet their objectives and fulfil the responsibilities of their roles effectively and consistently. Undertaking HR activities such as 1-2-1 meetings, appraisals, disciplinaries, and return-to-work interviews in line with company policies. Handling formal escalations from the Service Centre, service providers, and service users, ensuring timely and satisfactory resolution. Qualifications and experience we consider to be essential for the role: Proven experience in a Service Desk or Customer Service environment. Previous supervisory or management experience, including the direct line management of team members. Strong stakeholder engagement skills, with the ability to communicate and build relationships at all organisational levels. Demonstrated ability to lead, influence, and develop both self and others, acting as a coach to guide and support team growth. Proven training skills to develop both individual and team performance. Excellent analytical, critical thinking, and problem-solving skills, with a track record of driving continuous service improvements. Ability to convey complex information clearly and adapt communication style to suit the audience. Knowledge of the regulatory environment and GDPR, ensuring compliance in all processes and interactions. Strong organisational and time-management skills, with the ability to prioritise effectively for both self and team. Adaptability and openness to change, with a willingness to embrace new ways of working in a fast-changing industry. Confidence in acting promptly and decisively when addressing issues or challenges. Skills and Personal attributes we would like to have: Smart Metering / Energy Industry Knowledge - Experience handling meter faults, connectivity issues, or providing technical support within the energy sector. Ticketing & Email-Based Support - Familiarity with platforms such as ServiceNow, Remedy, Zendesk, or similar CRM/ticketing systems for efficient incident resolution. Technical Troubleshooting (Non-IT Specialist) - Understanding of smart meter functionality, connectivity challenges, firmware updates, and common faults. Incident & Escalation Management - Skilled in logging, prioritising, and escalating issues appropriately to ensure timely resolution. Regulated Industry Experience - Background in utilities, telecommunications, or other compliance-driven sectors with high service standards. Customer-Centric Mindset - Committed to delivering exceptional service, ensuring customer and service provider issues are resolved effectively and efficiently. As part of a leading global analytics and digital solutions company, you can look forward to: A market competitive package and a rewarding pension. EXL provides everyday financial well-being solutions, such as cash back cards, in which you can earn cashback while enjoying discounts, promotions, and offers from top retailers. We also offer a Cycle Scheme where you can save money on bikes and cycling accessories. At EXL, we are committed to providing our employees with the tools and resources they need to succeed and excel in their careers. We offer a wide range of professional and personal development opportunities. We also support a range of learning initiatives that allow our employees to build on their existing skills and knowledge. From online courses to seminars and workshops, our employees have the opportunity to enhance their skills and stay up to date with the latest trends and technologies. As an Equal Opportunity Employer, EXL is committed to diversity. Our company does not discriminate based on race, religion, colour, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, age, or disability status. EXL employees are eligible to purchase stock as part of our Employee Stock Purchase Plan (ESPP).
About Scrumconnect Consulting Scrumconnect Consulting is a multi-award-winning digital consultancy delivering impactful technology solutions across UK Government and regulated industries. Our work has positively influenced the lives of over 40 million UK citizens. As a trusted Workday partner, and having successfully implemented Workday internally across our own organisation, we bring genuine hands-on expertise to every engagement. We are expanding our Workday Adaptive Planning practice and are looking for an experienced Lead Adaptive Planning Consultant to drive successful client delivery and help shape the future of our practice. About the Role As the Lead Adaptive Planning Consultant, you will take ownership of the end-to-end design and delivery of Workday Adaptive Planning implementations. Acting as the senior technical and functional lead, you will translate complex Financial Planning & Analysis (FP&A) requirements into scalable planning solutions while leading delivery teams, mentoring consultants, and building trusted relationships with senior client stakeholders. You will also play a key role in pre-sales activities, solution design, bid responses, and the continued growth of Scrumconnect's Workday Adaptive Planning capability. Key Responsibilities Solution Design & Delivery Lead the design and architecture of Workday Adaptive Planning solutions covering: Budgeting Forecasting Workforce Planning Operational Planning Financial Reporting Facilitate workshops with finance and business stakeholders to gather and analyse requirements. Translate business requirements into scalable, maintainable Adaptive Planning models. Configure and oversee: Model Sheets Cube Sheets Dimensions Levels Versions Formulas Dashboards OfficeConnect Reports Design and govern integrations between Adaptive Planning and enterprise systems including: Workday Financials Workday HCM ERP Platforms Data Warehouses Utilise Data Designer, Integration Framework, and cloud-based data loading tools. Delivery Leadership Own delivery quality across implementation workstreams. Define implementation standards and best practices. Lead testing strategy, User Acceptance Testing (UAT), cutover planning, and go-live activities. Mentor and provide technical guidance to consultants and analysts. Review solution quality and ensure adherence to delivery standards. Stakeholder Management Build strong relationships with finance leaders and executive stakeholders. Act as a trusted advisor throughout project delivery. Manage project scope, timelines, budgets, and risks. Resolve delivery issues and client escalations effectively. Practice Development Support pre-sales activities, including: Solution design Scoping Effort estimation Proposal development Contribute to practice growth through: Delivery methodologies Reusable assets Accelerators Internal capability development Knowledge sharing Essential Skills & Experience Proven experience leading multiple end-to-end Workday Adaptive Planning implementations. Experience acting as Solution Lead or Functional Lead on complex Adaptive Planning programmes. Strong expertise in: Adaptive Planning Model Sheets Cube Sheets Dimensions Levels Versions Security Configuration Allocations Reporting Strong Financial Planning & Analysis (FP&A) knowledge, including: Budgeting Forecasting Variance Analysis Workforce Planning Driver-Based Planning Experience integrating Adaptive Planning with enterprise Finance and HR systems. Excellent stakeholder management and client-facing consulting experience. Experience leading and mentoring delivery teams. Excellent communication, presentation, and documentation skills. Desirable Skills Workday Pro Adaptive Planning Certification. Experience delivering Workday solutions within UK Government or other regulated industries. Experience with Workday Financials and/or Workday HCM. Finance qualification or background (ACA, ACCA, CIMA, or equivalent). Experience supporting bids, proposals, and pre-sales engagements. Certifications Required Workday Adaptive Planning Certification (or willingness to obtain during onboarding) Desirable Additional Workday Pro Certifications Security Clearance Due to the nature of our public sector engagements, applicants must be eligible to obtain UK Security Check (SC) clearance. Eligibility will be assessed as part of the recruitment and onboarding process. Why Join Scrumconnect? Lead and shape a growing Workday Adaptive Planning Practice. Work on high-profile digital transformation programmes across UK Government. Excellent career progression and continuous professional development. Investment in Workday certifications and training. Competitive salary and comprehensive benefits package. Flexible hybrid working environment. Collaborative, supportive, and innovative culture. Diversity & Inclusion At Scrumconnect Consulting, we believe that diversity drives innovation. We are committed to creating an inclusive environment where every individual is respected, valued, and supported. We welcome applications from candidates of all backgrounds and actively encourage applications from women, people with disabilities, underrepresented communities, and those seeking flexible working arrangements. As a Disability Confident Employer, we are committed to providing reasonable adjustments throughout the recruitment process and employment to ensure equal opportunities for all.
16/07/2026
Contractor
About Scrumconnect Consulting Scrumconnect Consulting is a multi-award-winning digital consultancy delivering impactful technology solutions across UK Government and regulated industries. Our work has positively influenced the lives of over 40 million UK citizens. As a trusted Workday partner, and having successfully implemented Workday internally across our own organisation, we bring genuine hands-on expertise to every engagement. We are expanding our Workday Adaptive Planning practice and are looking for an experienced Lead Adaptive Planning Consultant to drive successful client delivery and help shape the future of our practice. About the Role As the Lead Adaptive Planning Consultant, you will take ownership of the end-to-end design and delivery of Workday Adaptive Planning implementations. Acting as the senior technical and functional lead, you will translate complex Financial Planning & Analysis (FP&A) requirements into scalable planning solutions while leading delivery teams, mentoring consultants, and building trusted relationships with senior client stakeholders. You will also play a key role in pre-sales activities, solution design, bid responses, and the continued growth of Scrumconnect's Workday Adaptive Planning capability. Key Responsibilities Solution Design & Delivery Lead the design and architecture of Workday Adaptive Planning solutions covering: Budgeting Forecasting Workforce Planning Operational Planning Financial Reporting Facilitate workshops with finance and business stakeholders to gather and analyse requirements. Translate business requirements into scalable, maintainable Adaptive Planning models. Configure and oversee: Model Sheets Cube Sheets Dimensions Levels Versions Formulas Dashboards OfficeConnect Reports Design and govern integrations between Adaptive Planning and enterprise systems including: Workday Financials Workday HCM ERP Platforms Data Warehouses Utilise Data Designer, Integration Framework, and cloud-based data loading tools. Delivery Leadership Own delivery quality across implementation workstreams. Define implementation standards and best practices. Lead testing strategy, User Acceptance Testing (UAT), cutover planning, and go-live activities. Mentor and provide technical guidance to consultants and analysts. Review solution quality and ensure adherence to delivery standards. Stakeholder Management Build strong relationships with finance leaders and executive stakeholders. Act as a trusted advisor throughout project delivery. Manage project scope, timelines, budgets, and risks. Resolve delivery issues and client escalations effectively. Practice Development Support pre-sales activities, including: Solution design Scoping Effort estimation Proposal development Contribute to practice growth through: Delivery methodologies Reusable assets Accelerators Internal capability development Knowledge sharing Essential Skills & Experience Proven experience leading multiple end-to-end Workday Adaptive Planning implementations. Experience acting as Solution Lead or Functional Lead on complex Adaptive Planning programmes. Strong expertise in: Adaptive Planning Model Sheets Cube Sheets Dimensions Levels Versions Security Configuration Allocations Reporting Strong Financial Planning & Analysis (FP&A) knowledge, including: Budgeting Forecasting Variance Analysis Workforce Planning Driver-Based Planning Experience integrating Adaptive Planning with enterprise Finance and HR systems. Excellent stakeholder management and client-facing consulting experience. Experience leading and mentoring delivery teams. Excellent communication, presentation, and documentation skills. Desirable Skills Workday Pro Adaptive Planning Certification. Experience delivering Workday solutions within UK Government or other regulated industries. Experience with Workday Financials and/or Workday HCM. Finance qualification or background (ACA, ACCA, CIMA, or equivalent). Experience supporting bids, proposals, and pre-sales engagements. Certifications Required Workday Adaptive Planning Certification (or willingness to obtain during onboarding) Desirable Additional Workday Pro Certifications Security Clearance Due to the nature of our public sector engagements, applicants must be eligible to obtain UK Security Check (SC) clearance. Eligibility will be assessed as part of the recruitment and onboarding process. Why Join Scrumconnect? Lead and shape a growing Workday Adaptive Planning Practice. Work on high-profile digital transformation programmes across UK Government. Excellent career progression and continuous professional development. Investment in Workday certifications and training. Competitive salary and comprehensive benefits package. Flexible hybrid working environment. Collaborative, supportive, and innovative culture. Diversity & Inclusion At Scrumconnect Consulting, we believe that diversity drives innovation. We are committed to creating an inclusive environment where every individual is respected, valued, and supported. We welcome applications from candidates of all backgrounds and actively encourage applications from women, people with disabilities, underrepresented communities, and those seeking flexible working arrangements. As a Disability Confident Employer, we are committed to providing reasonable adjustments throughout the recruitment process and employment to ensure equal opportunities for all.
Role Overview We are seeking three Junior Data Analysts / Data Collectors to support the IFS Cloud Data Migration workstream. These roles will focus on working closely with operational teams and business stakeholders to collect, validate, and accurately record data using predefined migration templates. This is a hands on, entry level data role suited for individuals who are detail-oriented and comfortable working directly with business users in a fast-paced environment. Key Responsibilities Engage with stakeholders across two source businesses to gather required data for migration Collect and input data into defined migration templates accurately and consistently Work closely with operational teams, including being embedded within business units where required Ensure all data collected meets quality and completeness standards Identify and flag data inconsistencies, gaps, or issues to the Senior Analyst Maintain detailed records of collected data and progress against migration tasks Support data cleansing and validation activities ahead of system migration Adhere to governance, data standards, and processes defined by the Data Migration workstream Key Skills & Experience Strong proficiency in Microsoft Excel (essential) High attention to detail and accuracy in data entry Ability to follow structured templates and processes Strong communication skills with the ability to interact with operational teams Comfortable working on site and collaborating closely with stakeholders Basic understanding of data handling or administrative processes (desirable) Qualifications A-Level or equivalent standard of education (preferred) No formal degree required Personal Attributes Reliable and disciplined with a strong work ethic Organised and methodical approach to tasks Willingness to learn and take direction Able to work independently and as part of a team Comfortable working in an operational, on ground environment Additional Information This is a junior level, data entry focused position supporting a critical business transformation initiative The role may require individuals to sit alongside operational teams for extended periods to ensure accurate data capture Immediate availability or short notice preferred (if relevant)
16/07/2026
Full time
Role Overview We are seeking three Junior Data Analysts / Data Collectors to support the IFS Cloud Data Migration workstream. These roles will focus on working closely with operational teams and business stakeholders to collect, validate, and accurately record data using predefined migration templates. This is a hands on, entry level data role suited for individuals who are detail-oriented and comfortable working directly with business users in a fast-paced environment. Key Responsibilities Engage with stakeholders across two source businesses to gather required data for migration Collect and input data into defined migration templates accurately and consistently Work closely with operational teams, including being embedded within business units where required Ensure all data collected meets quality and completeness standards Identify and flag data inconsistencies, gaps, or issues to the Senior Analyst Maintain detailed records of collected data and progress against migration tasks Support data cleansing and validation activities ahead of system migration Adhere to governance, data standards, and processes defined by the Data Migration workstream Key Skills & Experience Strong proficiency in Microsoft Excel (essential) High attention to detail and accuracy in data entry Ability to follow structured templates and processes Strong communication skills with the ability to interact with operational teams Comfortable working on site and collaborating closely with stakeholders Basic understanding of data handling or administrative processes (desirable) Qualifications A-Level or equivalent standard of education (preferred) No formal degree required Personal Attributes Reliable and disciplined with a strong work ethic Organised and methodical approach to tasks Willingness to learn and take direction Able to work independently and as part of a team Comfortable working in an operational, on ground environment Additional Information This is a junior level, data entry focused position supporting a critical business transformation initiative The role may require individuals to sit alongside operational teams for extended periods to ensure accurate data capture Immediate availability or short notice preferred (if relevant)
IS&S Consultant Key Responsibilities Effectively addressing user concerns through your using your expertise in operating systems, software applications, hardware components, data analytics and/or service management. Provide excellent customer service, fostering a positive and collaborative IT support environment while meeting service level agreements. Maintain and review accurate documentation of IT processes, reporting and user guides for future reference. Adhere to and promote cybersecurity best practices, contributing to a secure computing environment. Work closely with cross-functional teams and departments, including analysts and project managers, to understand user needs and contribute to technology-related projects. Stay informed about emerging technologies and industry trends to adapt to the evolving IT landscape. Work within Agile development methodologies, participating in sprint planning, daily stand-ups, and retrospective meetings. Analyse and troubleshoot complex technical issues, proposing effective and efficient solutions. Communicate technical information clearly to non-technical users, both verbally and in writing, fostering a positive support experience. Purpose of the Role As a consultant you will contribute to the Information Systems and Support team, participating in the procurement, design, development, testing and maintenance of application and data services. Essential Experience Understanding of ITIL service management or Agile Methodologies or data analytics Experience of working in an IT service environment Understanding of IT systems/services Desirable Experience ITIL Practitioner or Agile Practitioner Experience of working with UK Armed Forces, defence sector or OGDs
16/07/2026
Full time
IS&S Consultant Key Responsibilities Effectively addressing user concerns through your using your expertise in operating systems, software applications, hardware components, data analytics and/or service management. Provide excellent customer service, fostering a positive and collaborative IT support environment while meeting service level agreements. Maintain and review accurate documentation of IT processes, reporting and user guides for future reference. Adhere to and promote cybersecurity best practices, contributing to a secure computing environment. Work closely with cross-functional teams and departments, including analysts and project managers, to understand user needs and contribute to technology-related projects. Stay informed about emerging technologies and industry trends to adapt to the evolving IT landscape. Work within Agile development methodologies, participating in sprint planning, daily stand-ups, and retrospective meetings. Analyse and troubleshoot complex technical issues, proposing effective and efficient solutions. Communicate technical information clearly to non-technical users, both verbally and in writing, fostering a positive support experience. Purpose of the Role As a consultant you will contribute to the Information Systems and Support team, participating in the procurement, design, development, testing and maintenance of application and data services. Essential Experience Understanding of ITIL service management or Agile Methodologies or data analytics Experience of working in an IT service environment Understanding of IT systems/services Desirable Experience ITIL Practitioner or Agile Practitioner Experience of working with UK Armed Forces, defence sector or OGDs
