User Support Officer We are seeking a detail-focused User Support Officer to deliver high-quality support across digital public services in a fully remote, flexible role. Position: User Support Officer Salary: £28,000 to £30,000 FTE (pro rata) Location: Remote, UK-based Hours: Part time, 20 hours per week (4 hours per day, split across 5 days) Contract: Permanent Closing Date: Sunday 3 May 2026 Interviews: Mid May via video About the role This is an opportunity to join a purpose-driven organisation delivering digital services that support public engagement and access to information. You will manage a varied caseload of user enquiries, ensuring a high standard of support while identifying and handling sensitive or high-risk cases appropriately. Key responsibilities include: Managing incoming enquiries across multiple digital platforms Triaging, prioritising and responding to user queries efficiently Identifying and escalating high-risk, safeguarding or data protection issues Providing clear guidance to users, including those in complex or difficult situations Maintaining accurate records and ensuring enquiries are followed through to resolution Identifying trends or recurring issues to support service improvements Updating help content, guidance and internal documentation Working collaboratively with internal teams About you You will be confident managing high volumes of enquiries while maintaining accuracy and attention to detail. You will have: Experience providing user support within digital or information-heavy environments Ability to recognise and manage sensitive or high-risk cases Knowledge of data protection principles in a support or case-handling setting Strong written communication skills with a clear and empathetic approach Experience managing multiple enquiries and meeting deadlines Good organisational skills and attention to detail Ability to work effectively in a remote team Desirable: Experience using helpdesk or ticketing systems Experience supporting online platforms or digital services Experience contributing to user guidance or knowledge bases Interest in public service or digital access to information About the organisation This organisation is a purpose-driven charity that develops digital tools to support public engagement, transparency and community collaboration. They operate as a fully remote team with a flexible and supportive working environment. Other roles you may have experience of could include; User Support Officer, Customer Support Officer, Case Officer, Caseworker, Information Officer, Customer Experience Advisor, Complaints Officer, Service Support Officer, Public Services Advisor, Community Support Officer. Please note this role is advertised by the recruitment agency acting for the client - Not For Profit People.
08/04/2026
Full time
User Support Officer We are seeking a detail-focused User Support Officer to deliver high-quality support across digital public services in a fully remote, flexible role. Position: User Support Officer Salary: £28,000 to £30,000 FTE (pro rata) Location: Remote, UK-based Hours: Part time, 20 hours per week (4 hours per day, split across 5 days) Contract: Permanent Closing Date: Sunday 3 May 2026 Interviews: Mid May via video About the role This is an opportunity to join a purpose-driven organisation delivering digital services that support public engagement and access to information. You will manage a varied caseload of user enquiries, ensuring a high standard of support while identifying and handling sensitive or high-risk cases appropriately. Key responsibilities include: Managing incoming enquiries across multiple digital platforms Triaging, prioritising and responding to user queries efficiently Identifying and escalating high-risk, safeguarding or data protection issues Providing clear guidance to users, including those in complex or difficult situations Maintaining accurate records and ensuring enquiries are followed through to resolution Identifying trends or recurring issues to support service improvements Updating help content, guidance and internal documentation Working collaboratively with internal teams About you You will be confident managing high volumes of enquiries while maintaining accuracy and attention to detail. You will have: Experience providing user support within digital or information-heavy environments Ability to recognise and manage sensitive or high-risk cases Knowledge of data protection principles in a support or case-handling setting Strong written communication skills with a clear and empathetic approach Experience managing multiple enquiries and meeting deadlines Good organisational skills and attention to detail Ability to work effectively in a remote team Desirable: Experience using helpdesk or ticketing systems Experience supporting online platforms or digital services Experience contributing to user guidance or knowledge bases Interest in public service or digital access to information About the organisation This organisation is a purpose-driven charity that develops digital tools to support public engagement, transparency and community collaboration. They operate as a fully remote team with a flexible and supportive working environment. Other roles you may have experience of could include; User Support Officer, Customer Support Officer, Case Officer, Caseworker, Information Officer, Customer Experience Advisor, Complaints Officer, Service Support Officer, Public Services Advisor, Community Support Officer. Please note this role is advertised by the recruitment agency acting for the client - Not For Profit People.
We are looking for an IT Support Officer to provide first-line support for our ICT systems, which cover internet, telecommunications, tills and point of sale, intranet, digital display and computer and printer infrastructure. Hours will be flexible between 32 and 40 per week, to cover any out of hours support or overtime.
You will need good basic knowledge of IT networks and systems, excellent work ethic and initiative, good communication and interpersonal skills and the ability to work flexible hours when needed. You will have specialist support for our ticketing, point-of-sale and room booking systems but must be able to provide initial assistance to users.
Full job description and application form available at http://www.chapter.org/jobs
03/07/2017
Full time
We are looking for an IT Support Officer to provide first-line support for our ICT systems, which cover internet, telecommunications, tills and point of sale, intranet, digital display and computer and printer infrastructure. Hours will be flexible between 32 and 40 per week, to cover any out of hours support or overtime.
You will need good basic knowledge of IT networks and systems, excellent work ethic and initiative, good communication and interpersonal skills and the ability to work flexible hours when needed. You will have specialist support for our ticketing, point-of-sale and room booking systems but must be able to provide initial assistance to users.
Full job description and application form available at http://www.chapter.org/jobs
IT Officer
165 Queen’s Gate, London SW7 5HD
£20,000 to £26,000 Per Annum, FTE
35 hours per week
REPORTING TO: Director of Strategy & Operations OR Chief Executive (tbc)
The Role
To begin with you will focus on the immediate day-to-day functioning of the equipment the staff use. You will be supported by the client’s external IT specialists who will help you develop your knowledge and skills so that you can take on increasing amounts of responsibility. Ultimately you will be responsible for sourcing and maintaining all the client equipment and for purchasing software, hosting and support services.
About you:
We are recruiting an IT Officer to provide a full and up to date IT service to enable the team to work flexibly, securely and efficiently so they can deliver the organisations goals.
The company is active throughout the UK and its staff travel regularly. They work with over 600 volunteers and hundreds of partner organisations. They are increasingly delivering the activities and programmes online, making more use of digital platforms, online processes and social media.
Key Responsibilities:
• Provide first-line technical support to staff on the client’s hardware (printer/scanner devices, desk phones, mobiles, laptops, tablets) and software.
• Manage the clients:
Wired and wireless networks,
Network of desk phones and contracts
IT Suppliers
Domains for the client projects’ microsites and there corporate website
• Maintain excellent records including helpdesk ticketing, asset register, risk register, login details for all services, software licences, user accounts, usage monitoring.
Person specification
The ideal candidate will have
• Experience of the following technical areas:
- Windows 2008 R2
- Windows 7
- Basic administration of servers and AD
- MS Office 365 administration
- Basic group policy administration
• Good written and spoken communication skills
• Willingness to learn and develop
• Good time management skills and ability to work independently
The post holder will be expected to work outside office hours on occasions, to facilitate upgrades and system changes. Significant periods of out of hours will attract time off in Lieu (TOIL) according to our toil policy
TO BE CONSIDERED FOR THIS FANTASTIC OPPORTUNITY PRESS THE APPLY BUTTON NOW OR CALL OUR OFFICE ON (Apply online only)
09/09/2016
IT Officer
165 Queen’s Gate, London SW7 5HD
£20,000 to £26,000 Per Annum, FTE
35 hours per week
REPORTING TO: Director of Strategy & Operations OR Chief Executive (tbc)
The Role
To begin with you will focus on the immediate day-to-day functioning of the equipment the staff use. You will be supported by the client’s external IT specialists who will help you develop your knowledge and skills so that you can take on increasing amounts of responsibility. Ultimately you will be responsible for sourcing and maintaining all the client equipment and for purchasing software, hosting and support services.
About you:
We are recruiting an IT Officer to provide a full and up to date IT service to enable the team to work flexibly, securely and efficiently so they can deliver the organisations goals.
The company is active throughout the UK and its staff travel regularly. They work with over 600 volunteers and hundreds of partner organisations. They are increasingly delivering the activities and programmes online, making more use of digital platforms, online processes and social media.
Key Responsibilities:
• Provide first-line technical support to staff on the client’s hardware (printer/scanner devices, desk phones, mobiles, laptops, tablets) and software.
• Manage the clients:
Wired and wireless networks,
Network of desk phones and contracts
IT Suppliers
Domains for the client projects’ microsites and there corporate website
• Maintain excellent records including helpdesk ticketing, asset register, risk register, login details for all services, software licences, user accounts, usage monitoring.
Person specification
The ideal candidate will have
• Experience of the following technical areas:
- Windows 2008 R2
- Windows 7
- Basic administration of servers and AD
- MS Office 365 administration
- Basic group policy administration
• Good written and spoken communication skills
• Willingness to learn and develop
• Good time management skills and ability to work independently
The post holder will be expected to work outside office hours on occasions, to facilitate upgrades and system changes. Significant periods of out of hours will attract time off in Lieu (TOIL) according to our toil policy
TO BE CONSIDERED FOR THIS FANTASTIC OPPORTUNITY PRESS THE APPLY BUTTON NOW OR CALL OUR OFFICE ON (Apply online only)
IT Officer
165 Queen’s Gate, London SW7 5HD
£20,000 to £26,000 Per Annum, FTE
35 hours per week
REPORTING TO: Director of Strategy & Operations OR Chief Executive (tbc)
The Role
To begin with you will focus on the immediate day-to-day functioning of the equipment the staff use. You will be supported by the client’s external IT specialists who will help you develop your knowledge and skills so that you can take on increasing amounts of responsibility. Ultimately you will be responsible for sourcing and maintaining all the client equipment and for purchasing software, hosting and support services.
About you:
We are recruiting an IT Officer to provide a full and up to date IT service to enable the team to work flexibly, securely and efficiently so they can deliver the organisations goals.
The company is active throughout the UK and its staff travel regularly. They work with over 600 volunteers and hundreds of partner organisations. They are increasingly delivering the activities and programmes online, making more use of digital platforms, online processes and social media.
Key Responsibilities:
• Provide first-line technical support to staff on the client’s hardware (printer/scanner devices, desk phones, mobiles, laptops, tablets) and software.
• Manage the clients:
Wired and wireless networks,
Network of desk phones and contracts
IT Suppliers
Domains for the client projects’ microsites and there corporate website
• Maintain excellent records including helpdesk ticketing, asset register, risk register, login details for all services, software licences, user accounts, usage monitoring.
Person specification
The ideal candidate will have
• Experience of the following technical areas:
- Windows 2008 R2
- Windows 7
- Basic administration of servers and AD
- MS Office 365 administration
- Basic group policy administration
• Good written and spoken communication skills
• Willingness to learn and develop
• Good time management skills and ability to work independently
The post holder will be expected to work outside office hours on occasions, to facilitate upgrades and system changes. Significant periods of out of hours will attract time off in Lieu (TOIL) according to our toil policy
TO BE CONSIDERED FOR THIS FANTASTIC OPPORTUNITY PRESS THE APPLY BUTTON NOW OR CALL OUR OFFICE ON (Apply online only)
09/09/2016
IT Officer
165 Queen’s Gate, London SW7 5HD
£20,000 to £26,000 Per Annum, FTE
35 hours per week
REPORTING TO: Director of Strategy & Operations OR Chief Executive (tbc)
The Role
To begin with you will focus on the immediate day-to-day functioning of the equipment the staff use. You will be supported by the client’s external IT specialists who will help you develop your knowledge and skills so that you can take on increasing amounts of responsibility. Ultimately you will be responsible for sourcing and maintaining all the client equipment and for purchasing software, hosting and support services.
About you:
We are recruiting an IT Officer to provide a full and up to date IT service to enable the team to work flexibly, securely and efficiently so they can deliver the organisations goals.
The company is active throughout the UK and its staff travel regularly. They work with over 600 volunteers and hundreds of partner organisations. They are increasingly delivering the activities and programmes online, making more use of digital platforms, online processes and social media.
Key Responsibilities:
• Provide first-line technical support to staff on the client’s hardware (printer/scanner devices, desk phones, mobiles, laptops, tablets) and software.
• Manage the clients:
Wired and wireless networks,
Network of desk phones and contracts
IT Suppliers
Domains for the client projects’ microsites and there corporate website
• Maintain excellent records including helpdesk ticketing, asset register, risk register, login details for all services, software licences, user accounts, usage monitoring.
Person specification
The ideal candidate will have
• Experience of the following technical areas:
- Windows 2008 R2
- Windows 7
- Basic administration of servers and AD
- MS Office 365 administration
- Basic group policy administration
• Good written and spoken communication skills
• Willingness to learn and develop
• Good time management skills and ability to work independently
The post holder will be expected to work outside office hours on occasions, to facilitate upgrades and system changes. Significant periods of out of hours will attract time off in Lieu (TOIL) according to our toil policy
TO BE CONSIDERED FOR THIS FANTASTIC OPPORTUNITY PRESS THE APPLY BUTTON NOW OR CALL OUR OFFICE ON (Apply online only)
This is a fantastic opportunity for an experienced Enterprise Architect to join the rail division of a FTSE 250 London based company on a major greenfield project utilising state of the art Azure PaaS to deliver a customer experience driven digital Omni-Channel ticketing and retail platform.
The company are committed to delivering an ambitious digital channel shift strategy over the next two years as part of their agreement with the Department for Transport utilising Agile/Kanban methodologies.
The Omni-Channel ticketing and retail platform is a first for a train operating company with a committed technology investment of over £6million.
The Role
As an experienced Enterprise Architect, preferably with a Retail background, you will act as a bridge between the business and IT by aligning the IT and the corporate strategies. This will require engaging with key Business and IT stakeholders, understanding the major business initiatives and guiding the enterprise towards a commonly agreed architecture. You will be a T-shaped individual, who has a breadth of knowledge and skills spanning both business and IT domains and someone who also has a depth of experience in areas such as applications and data architecture.
As an Enterprise Architect you will lead the promotion of a shared infrastructure, applications and resources to reduce costs and improve information flow across different business units. You will also ensure that projects do not duplicate functionality or diverge from each other and business and IT strategies. You will do this by developing a deep understanding of the different business models operating across the group and provide or assist in developing a roadmap to bring these different models on a commonly agreed future state architecture.
You will take ownership of the delivery of the Rail Enterprise, leveraging the shared resources available through the matrix technology organisation. You will also ensure that the correct Governance and Technologies are delivered from the Digital co-located team consisting of Product Owner, Developers, DevOps, QA, UX, UI, BA and PM who are responsible for creating and delivering all the Digital offerings, following Kanban Agile methodologies.
Reporting to the Group Chief Technology Officer you will work closely together in creating and presenting strategic initiative work material to support different business units of the group with the primary focus for this role to be on the Rail Business.
What you will get
* Competitive Salary
* Final Salary Pension
* 15% Bonus
* Healthcare
* 25 Days annual leave
* Company benefits and discounts
Key Experience Required
We are looking for an individual with substantial leadership experience from an architectural context capable of demonstrating thought leadership with C-Level stakeholders.
You will have a background in delivering end-to-end transformation programmes, more recently digital transformation.
You will have experience of defining IT strategy and architecture to create a flexible organization that can quickly adapt to the needs of disruptive changes as well as experience working as a Technical Design Authority.
You will have built and managed an EA Architecture & governance framework including creation and ownership of technology artefacts.
You will have experience with a broad range of architectural methodologies and frameworks, i.e. TOGAF 9 as well as experience in implementing EA tools and processes with in-depth experience in enterprise applications delivering architectures involving Cloud (SaaS, PaaS & IaaS), e-commerce, online, social media and mobility.
Experience in delivering SOA-based integration is a must, ideally with an in-depth knowledge & experience in one integration engine such as WebMethods.
You will have experience in developing and delivering complex technology solutions leading from presales to delivery as well as Programme Management experience spanning both Waterfall and Agile programmes.
You will have managed highly technical staff with architecture, design and development experience and delivered large scale, multi-project technical solutions throughout the entire development lifecycle from inception to operation.
You will have a solid understanding of both current and emerging technologies with a strong background in delivering cloud based solutions such as Microsoft Azure PaaS and IaaS solutions.
Qualifications
TOGAF 9 certified
Trained/experienced in EA tools
Agile and PMP/Prince 2 Accreditation
The company is creating an exciting culture of business and technology hero's, co-located together, working as one team to create and continually evolve in an agile iterative environment a first class suite of retailing services
Coburg Banks IT specialise in recruiting in a variety of areas including: Development, IT Support, Programme and Project Management, Business Analysts and Testing as well as mid to senior level IT appointments. We would welcome the opportunity of helping you in your career, so please send a copy of your CV to us
09/09/2016
This is a fantastic opportunity for an experienced Enterprise Architect to join the rail division of a FTSE 250 London based company on a major greenfield project utilising state of the art Azure PaaS to deliver a customer experience driven digital Omni-Channel ticketing and retail platform.
The company are committed to delivering an ambitious digital channel shift strategy over the next two years as part of their agreement with the Department for Transport utilising Agile/Kanban methodologies.
The Omni-Channel ticketing and retail platform is a first for a train operating company with a committed technology investment of over £6million.
The Role
As an experienced Enterprise Architect, preferably with a Retail background, you will act as a bridge between the business and IT by aligning the IT and the corporate strategies. This will require engaging with key Business and IT stakeholders, understanding the major business initiatives and guiding the enterprise towards a commonly agreed architecture. You will be a T-shaped individual, who has a breadth of knowledge and skills spanning both business and IT domains and someone who also has a depth of experience in areas such as applications and data architecture.
As an Enterprise Architect you will lead the promotion of a shared infrastructure, applications and resources to reduce costs and improve information flow across different business units. You will also ensure that projects do not duplicate functionality or diverge from each other and business and IT strategies. You will do this by developing a deep understanding of the different business models operating across the group and provide or assist in developing a roadmap to bring these different models on a commonly agreed future state architecture.
You will take ownership of the delivery of the Rail Enterprise, leveraging the shared resources available through the matrix technology organisation. You will also ensure that the correct Governance and Technologies are delivered from the Digital co-located team consisting of Product Owner, Developers, DevOps, QA, UX, UI, BA and PM who are responsible for creating and delivering all the Digital offerings, following Kanban Agile methodologies.
Reporting to the Group Chief Technology Officer you will work closely together in creating and presenting strategic initiative work material to support different business units of the group with the primary focus for this role to be on the Rail Business.
What you will get
* Competitive Salary
* Final Salary Pension
* 15% Bonus
* Healthcare
* 25 Days annual leave
* Company benefits and discounts
Key Experience Required
We are looking for an individual with substantial leadership experience from an architectural context capable of demonstrating thought leadership with C-Level stakeholders.
You will have a background in delivering end-to-end transformation programmes, more recently digital transformation.
You will have experience of defining IT strategy and architecture to create a flexible organization that can quickly adapt to the needs of disruptive changes as well as experience working as a Technical Design Authority.
You will have built and managed an EA Architecture & governance framework including creation and ownership of technology artefacts.
You will have experience with a broad range of architectural methodologies and frameworks, i.e. TOGAF 9 as well as experience in implementing EA tools and processes with in-depth experience in enterprise applications delivering architectures involving Cloud (SaaS, PaaS & IaaS), e-commerce, online, social media and mobility.
Experience in delivering SOA-based integration is a must, ideally with an in-depth knowledge & experience in one integration engine such as WebMethods.
You will have experience in developing and delivering complex technology solutions leading from presales to delivery as well as Programme Management experience spanning both Waterfall and Agile programmes.
You will have managed highly technical staff with architecture, design and development experience and delivered large scale, multi-project technical solutions throughout the entire development lifecycle from inception to operation.
You will have a solid understanding of both current and emerging technologies with a strong background in delivering cloud based solutions such as Microsoft Azure PaaS and IaaS solutions.
Qualifications
TOGAF 9 certified
Trained/experienced in EA tools
Agile and PMP/Prince 2 Accreditation
The company is creating an exciting culture of business and technology hero's, co-located together, working as one team to create and continually evolve in an agile iterative environment a first class suite of retailing services
Coburg Banks IT specialise in recruiting in a variety of areas including: Development, IT Support, Programme and Project Management, Business Analysts and Testing as well as mid to senior level IT appointments. We would welcome the opportunity of helping you in your career, so please send a copy of your CV to us
This is a fantastic opportunity for an experienced Enterprise Architect to join the rail division of a FTSE 250 London based company on a major greenfield project utilising state of the art Azure PaaS to deliver a customer experience driven digital Omni-Channel ticketing and retail platform.
The company are committed to delivering an ambitious digital channel shift strategy over the next two years as part of their agreement with the Department for Transport utilising Agile/Kanban methodologies.
The Omni-Channel ticketing and retail platform is a first for a train operating company with a committed technology investment of over £6million.
The Role
As an experienced Enterprise Architect, preferably with a Retail background, you will act as a bridge between the business and IT by aligning the IT and the corporate strategies. This will require engaging with key Business and IT stakeholders, understanding the major business initiatives and guiding the enterprise towards a commonly agreed architecture. You will be a T-shaped individual, who has a breadth of knowledge and skills spanning both business and IT domains and someone who also has a depth of experience in areas such as applications and data architecture.
As an Enterprise Architect you will lead the promotion of a shared infrastructure, applications and resources to reduce costs and improve information flow across different business units. You will also ensure that projects do not duplicate functionality or diverge from each other and business and IT strategies. You will do this by developing a deep understanding of the different business models operating across the group and provide or assist in developing a roadmap to bring these different models on a commonly agreed future state architecture.
You will take ownership of the delivery of the Rail Enterprise, leveraging the shared resources available through the matrix technology organisation. You will also ensure that the correct Governance and Technologies are delivered from the Digital co-located team consisting of Product Owner, Developers, DevOps, QA, UX, UI, BA and PM who are responsible for creating and delivering all the Digital offerings, following Kanban Agile methodologies.
Reporting to the Group Chief Technology Officer you will work closely together in creating and presenting strategic initiative work material to support different business units of the group with the primary focus for this role to be on the Rail Business.
What you will get
* Competitive Salary
* Final Salary Pension
* 15% Bonus
* Healthcare
* 25 Days annual leave
* Company benefits and discounts
Key Experience Required
We are looking for an individual with substantial leadership experience from an architectural context capable of demonstrating thought leadership with C-Level stakeholders.
You will have a background in delivering end-to-end transformation programmes, more recently digital transformation.
You will have experience of defining IT strategy and architecture to create a flexible organization that can quickly adapt to the needs of disruptive changes as well as experience working as a Technical Design Authority.
You will have built and managed an EA Architecture & governance framework including creation and ownership of technology artefacts.
You will have experience with a broad range of architectural methodologies and frameworks, i.e. TOGAF 9 as well as experience in implementing EA tools and processes with in-depth experience in enterprise applications delivering architectures involving Cloud (SaaS, PaaS & IaaS), e-commerce, online, social media and mobility.
Experience in delivering SOA-based integration is a must, ideally with an in-depth knowledge & experience in one integration engine such as WebMethods.
You will have experience in developing and delivering complex technology solutions leading from presales to delivery as well as Programme Management experience spanning both Waterfall and Agile programmes.
You will have managed highly technical staff with architecture, design and development experience and delivered large scale, multi-project technical solutions throughout the entire development lifecycle from inception to operation.
You will have a solid understanding of both current and emerging technologies with a strong background in delivering cloud based solutions such as Microsoft Azure PaaS and IaaS solutions.
Qualifications
TOGAF 9 certified
Trained/experienced in EA tools
Agile and PMP/Prince 2 Accreditation
The company is creating an exciting culture of business and technology hero's, co-located together, working as one team to create and continually evolve in an agile iterative environment a first class suite of retailing services
Coburg Banks IT specialise in recruiting in a variety of areas including: Development, IT Support, Programme and Project Management, Business Analysts and Testing as well as mid to senior level IT appointments. We would welcome the opportunity of helping you in your career, so please send a copy of your CV to us
09/09/2016
This is a fantastic opportunity for an experienced Enterprise Architect to join the rail division of a FTSE 250 London based company on a major greenfield project utilising state of the art Azure PaaS to deliver a customer experience driven digital Omni-Channel ticketing and retail platform.
The company are committed to delivering an ambitious digital channel shift strategy over the next two years as part of their agreement with the Department for Transport utilising Agile/Kanban methodologies.
The Omni-Channel ticketing and retail platform is a first for a train operating company with a committed technology investment of over £6million.
The Role
As an experienced Enterprise Architect, preferably with a Retail background, you will act as a bridge between the business and IT by aligning the IT and the corporate strategies. This will require engaging with key Business and IT stakeholders, understanding the major business initiatives and guiding the enterprise towards a commonly agreed architecture. You will be a T-shaped individual, who has a breadth of knowledge and skills spanning both business and IT domains and someone who also has a depth of experience in areas such as applications and data architecture.
As an Enterprise Architect you will lead the promotion of a shared infrastructure, applications and resources to reduce costs and improve information flow across different business units. You will also ensure that projects do not duplicate functionality or diverge from each other and business and IT strategies. You will do this by developing a deep understanding of the different business models operating across the group and provide or assist in developing a roadmap to bring these different models on a commonly agreed future state architecture.
You will take ownership of the delivery of the Rail Enterprise, leveraging the shared resources available through the matrix technology organisation. You will also ensure that the correct Governance and Technologies are delivered from the Digital co-located team consisting of Product Owner, Developers, DevOps, QA, UX, UI, BA and PM who are responsible for creating and delivering all the Digital offerings, following Kanban Agile methodologies.
Reporting to the Group Chief Technology Officer you will work closely together in creating and presenting strategic initiative work material to support different business units of the group with the primary focus for this role to be on the Rail Business.
What you will get
* Competitive Salary
* Final Salary Pension
* 15% Bonus
* Healthcare
* 25 Days annual leave
* Company benefits and discounts
Key Experience Required
We are looking for an individual with substantial leadership experience from an architectural context capable of demonstrating thought leadership with C-Level stakeholders.
You will have a background in delivering end-to-end transformation programmes, more recently digital transformation.
You will have experience of defining IT strategy and architecture to create a flexible organization that can quickly adapt to the needs of disruptive changes as well as experience working as a Technical Design Authority.
You will have built and managed an EA Architecture & governance framework including creation and ownership of technology artefacts.
You will have experience with a broad range of architectural methodologies and frameworks, i.e. TOGAF 9 as well as experience in implementing EA tools and processes with in-depth experience in enterprise applications delivering architectures involving Cloud (SaaS, PaaS & IaaS), e-commerce, online, social media and mobility.
Experience in delivering SOA-based integration is a must, ideally with an in-depth knowledge & experience in one integration engine such as WebMethods.
You will have experience in developing and delivering complex technology solutions leading from presales to delivery as well as Programme Management experience spanning both Waterfall and Agile programmes.
You will have managed highly technical staff with architecture, design and development experience and delivered large scale, multi-project technical solutions throughout the entire development lifecycle from inception to operation.
You will have a solid understanding of both current and emerging technologies with a strong background in delivering cloud based solutions such as Microsoft Azure PaaS and IaaS solutions.
Qualifications
TOGAF 9 certified
Trained/experienced in EA tools
Agile and PMP/Prince 2 Accreditation
The company is creating an exciting culture of business and technology hero's, co-located together, working as one team to create and continually evolve in an agile iterative environment a first class suite of retailing services
Coburg Banks IT specialise in recruiting in a variety of areas including: Development, IT Support, Programme and Project Management, Business Analysts and Testing as well as mid to senior level IT appointments. We would welcome the opportunity of helping you in your career, so please send a copy of your CV to us
This is a fantastic opportunity for an experienced Enterprise Architect to join the rail division of a FTSE 250 London based company on a major greenfield project utilising state of the art Azure PaaS to deliver a customer experience driven digital Omni-Channel ticketing and retail platform.
The company are committed to delivering an ambitious digital channel shift strategy over the next two years as part of their agreement with the Department for Transport utilising Agile/Kanban methodologies.
The Omni-Channel ticketing and retail platform is a first for a train operating company with a committed technology investment of over £6million.
The Role
As an experienced Enterprise Architect, preferably with a Retail background, you will act as a bridge between the business and IT by aligning the IT and the corporate strategies. This will require engaging with key Business and IT stakeholders, understanding the major business initiatives and guiding the enterprise towards a commonly agreed architecture. You will be a T-shaped individual, who has a breadth of knowledge and skills spanning both business and IT domains and someone who also has a depth of experience in areas such as applications and data architecture.
As an Enterprise Architect you will lead the promotion of a shared infrastructure, applications and resources to reduce costs and improve information flow across different business units. You will also ensure that projects do not duplicate functionality or diverge from each other and business and IT strategies. You will do this by developing a deep understanding of the different business models operating across the group and provide or assist in developing a roadmap to bring these different models on a commonly agreed future state architecture.
You will take ownership of the delivery of the Rail Enterprise, leveraging the shared resources available through the matrix technology organisation. You will also ensure that the correct Governance and Technologies are delivered from the Digital co-located team consisting of Product Owner, Developers, DevOps, QA, UX, UI, BA and PM who are responsible for creating and delivering all the Digital offerings, following Kanban Agile methodologies.
Reporting to the Group Chief Technology Officer you will work closely together in creating and presenting strategic initiative work material to support different business units of the group with the primary focus for this role to be on the Rail Business.
What you will get
* Competitive Salary
* Final Salary Pension
* 15% Bonus
* Healthcare
* 25 Days annual leave
* Company benefits and discounts
Key Experience Required
We are looking for an individual with substantial leadership experience from an architectural context capable of demonstrating thought leadership with C-Level stakeholders.
You will have a background in delivering end-to-end transformation programmes, more recently digital transformation.
You will have experience of defining IT strategy and architecture to create a flexible organization that can quickly adapt to the needs of disruptive changes as well as experience working as a Technical Design Authority.
You will have built and managed an EA Architecture & governance framework including creation and ownership of technology artefacts.
You will have experience with a broad range of architectural methodologies and frameworks, i.e. TOGAF 9 as well as experience in implementing EA tools and processes with in-depth experience in enterprise applications delivering architectures involving Cloud (SaaS, PaaS & IaaS), e-commerce, online, social media and mobility.
Experience in delivering SOA-based integration is a must, ideally with an in-depth knowledge & experience in one integration engine such as WebMethods.
You will have experience in developing and delivering complex technology solutions leading from presales to delivery as well as Programme Management experience spanning both Waterfall and Agile programmes.
You will have managed highly technical staff with architecture, design and development experience and delivered large scale, multi-project technical solutions throughout the entire development lifecycle from inception to operation.
You will have a solid understanding of both current and emerging technologies with a strong background in delivering cloud based solutions such as Microsoft Azure PaaS and IaaS solutions.
Qualifications
TOGAF 9 certified
Trained/experienced in EA tools
Agile and PMP/Prince 2 Accreditation
The company is creating an exciting culture of business and technology hero's, co-located together, working as one team to create and continually evolve in an agile iterative environment a first class suite of retailing services
Coburg Banks IT specialise in recruiting in a variety of areas including: Development, IT Support, Programme and Project Management, Business Analysts and Testing as well as mid to senior level IT appointments. We would welcome the opportunity of helping you in your career, so please send a copy of your CV to us
09/09/2016
This is a fantastic opportunity for an experienced Enterprise Architect to join the rail division of a FTSE 250 London based company on a major greenfield project utilising state of the art Azure PaaS to deliver a customer experience driven digital Omni-Channel ticketing and retail platform.
The company are committed to delivering an ambitious digital channel shift strategy over the next two years as part of their agreement with the Department for Transport utilising Agile/Kanban methodologies.
The Omni-Channel ticketing and retail platform is a first for a train operating company with a committed technology investment of over £6million.
The Role
As an experienced Enterprise Architect, preferably with a Retail background, you will act as a bridge between the business and IT by aligning the IT and the corporate strategies. This will require engaging with key Business and IT stakeholders, understanding the major business initiatives and guiding the enterprise towards a commonly agreed architecture. You will be a T-shaped individual, who has a breadth of knowledge and skills spanning both business and IT domains and someone who also has a depth of experience in areas such as applications and data architecture.
As an Enterprise Architect you will lead the promotion of a shared infrastructure, applications and resources to reduce costs and improve information flow across different business units. You will also ensure that projects do not duplicate functionality or diverge from each other and business and IT strategies. You will do this by developing a deep understanding of the different business models operating across the group and provide or assist in developing a roadmap to bring these different models on a commonly agreed future state architecture.
You will take ownership of the delivery of the Rail Enterprise, leveraging the shared resources available through the matrix technology organisation. You will also ensure that the correct Governance and Technologies are delivered from the Digital co-located team consisting of Product Owner, Developers, DevOps, QA, UX, UI, BA and PM who are responsible for creating and delivering all the Digital offerings, following Kanban Agile methodologies.
Reporting to the Group Chief Technology Officer you will work closely together in creating and presenting strategic initiative work material to support different business units of the group with the primary focus for this role to be on the Rail Business.
What you will get
* Competitive Salary
* Final Salary Pension
* 15% Bonus
* Healthcare
* 25 Days annual leave
* Company benefits and discounts
Key Experience Required
We are looking for an individual with substantial leadership experience from an architectural context capable of demonstrating thought leadership with C-Level stakeholders.
You will have a background in delivering end-to-end transformation programmes, more recently digital transformation.
You will have experience of defining IT strategy and architecture to create a flexible organization that can quickly adapt to the needs of disruptive changes as well as experience working as a Technical Design Authority.
You will have built and managed an EA Architecture & governance framework including creation and ownership of technology artefacts.
You will have experience with a broad range of architectural methodologies and frameworks, i.e. TOGAF 9 as well as experience in implementing EA tools and processes with in-depth experience in enterprise applications delivering architectures involving Cloud (SaaS, PaaS & IaaS), e-commerce, online, social media and mobility.
Experience in delivering SOA-based integration is a must, ideally with an in-depth knowledge & experience in one integration engine such as WebMethods.
You will have experience in developing and delivering complex technology solutions leading from presales to delivery as well as Programme Management experience spanning both Waterfall and Agile programmes.
You will have managed highly technical staff with architecture, design and development experience and delivered large scale, multi-project technical solutions throughout the entire development lifecycle from inception to operation.
You will have a solid understanding of both current and emerging technologies with a strong background in delivering cloud based solutions such as Microsoft Azure PaaS and IaaS solutions.
Qualifications
TOGAF 9 certified
Trained/experienced in EA tools
Agile and PMP/Prince 2 Accreditation
The company is creating an exciting culture of business and technology hero's, co-located together, working as one team to create and continually evolve in an agile iterative environment a first class suite of retailing services
Coburg Banks IT specialise in recruiting in a variety of areas including: Development, IT Support, Programme and Project Management, Business Analysts and Testing as well as mid to senior level IT appointments. We would welcome the opportunity of helping you in your career, so please send a copy of your CV to us
IT Officer
165 Queen’s Gate, London SW7 5HD
£20,000 to £26,000 Per Annum, FTE
35 hours per week
REPORTING TO: Director of Strategy & Operations OR Chief Executive (tbc)
The Role
To begin with you will focus on the immediate day-to-day functioning of the equipment the staff use. You will be supported by the client’s external IT specialists who will help you develop your knowledge and skills so that you can take on increasing amounts of responsibility. Ultimately you will be responsible for sourcing and maintaining all the client equipment and for purchasing software, hosting and support services.
About you:
We are recruiting an IT Officer to provide a full and up to date IT service to enable the team to work flexibly, securely and efficiently so they can deliver the organisations goals.
The company is active throughout the UK and its staff travel regularly. They work with over 600 volunteers and hundreds of partner organisations. They are increasingly delivering the activities and programmes online, making more use of digital platforms, online processes and social media.
Key Responsibilities:
• Provide first-line technical support to staff on the client’s hardware (printer/scanner devices, desk phones, mobiles, laptops, tablets) and software.
• Manage the clients:
Wired and wireless networks,
Network of desk phones and contracts
IT Suppliers
Domains for the client projects’ microsites and there corporate website
• Maintain excellent records including helpdesk ticketing, asset register, risk register, login details for all services, software licences, user accounts, usage monitoring.
Person specification
The ideal candidate will have
• Experience of the following technical areas:
- Windows 2008 R2
- Windows 7
- Basic administration of servers and AD
- MS Office 365 administration
- Basic group policy administration
• Good written and spoken communication skills
• Willingness to learn and develop
• Good time management skills and ability to work independently
The post holder will be expected to work outside office hours on occasions, to facilitate upgrades and system changes. Significant periods of out of hours will attract time off in Lieu (TOIL) according to our toil policy
TO BE CONSIDERED FOR THIS FANTASTIC OPPORTUNITY PRESS THE APPLY BUTTON NOW OR CALL OUR OFFICE ON (Apply online only)
09/09/2016
IT Officer
165 Queen’s Gate, London SW7 5HD
£20,000 to £26,000 Per Annum, FTE
35 hours per week
REPORTING TO: Director of Strategy & Operations OR Chief Executive (tbc)
The Role
To begin with you will focus on the immediate day-to-day functioning of the equipment the staff use. You will be supported by the client’s external IT specialists who will help you develop your knowledge and skills so that you can take on increasing amounts of responsibility. Ultimately you will be responsible for sourcing and maintaining all the client equipment and for purchasing software, hosting and support services.
About you:
We are recruiting an IT Officer to provide a full and up to date IT service to enable the team to work flexibly, securely and efficiently so they can deliver the organisations goals.
The company is active throughout the UK and its staff travel regularly. They work with over 600 volunteers and hundreds of partner organisations. They are increasingly delivering the activities and programmes online, making more use of digital platforms, online processes and social media.
Key Responsibilities:
• Provide first-line technical support to staff on the client’s hardware (printer/scanner devices, desk phones, mobiles, laptops, tablets) and software.
• Manage the clients:
Wired and wireless networks,
Network of desk phones and contracts
IT Suppliers
Domains for the client projects’ microsites and there corporate website
• Maintain excellent records including helpdesk ticketing, asset register, risk register, login details for all services, software licences, user accounts, usage monitoring.
Person specification
The ideal candidate will have
• Experience of the following technical areas:
- Windows 2008 R2
- Windows 7
- Basic administration of servers and AD
- MS Office 365 administration
- Basic group policy administration
• Good written and spoken communication skills
• Willingness to learn and develop
• Good time management skills and ability to work independently
The post holder will be expected to work outside office hours on occasions, to facilitate upgrades and system changes. Significant periods of out of hours will attract time off in Lieu (TOIL) according to our toil policy
TO BE CONSIDERED FOR THIS FANTASTIC OPPORTUNITY PRESS THE APPLY BUTTON NOW OR CALL OUR OFFICE ON (Apply online only)
This is a fantastic opportunity for an experienced Enterprise Architect to join the rail division of a FTSE 250 London based company on a major greenfield project utilising state of the art Azure PaaS to deliver a customer experience driven digital Omni-Channel ticketing and retail platform.
The company are committed to delivering an ambitious digital channel shift strategy over the next two years as part of their agreement with the Department for Transport utilising Agile/Kanban methodologies.
The Omni-Channel ticketing and retail platform is a first for a train operating company with a committed technology investment of over £6million.
The Role
As an experienced Enterprise Architect, preferably with a Retail background, you will act as a bridge between the business and IT by aligning the IT and the corporate strategies. This will require engaging with key Business and IT stakeholders, understanding the major business initiatives and guiding the enterprise towards a commonly agreed architecture. You will be a T-shaped individual, who has a breadth of knowledge and skills spanning both business and IT domains and someone who also has a depth of experience in areas such as applications and data architecture.
As an Enterprise Architect you will lead the promotion of a shared infrastructure, applications and resources to reduce costs and improve information flow across different business units. You will also ensure that projects do not duplicate functionality or diverge from each other and business and IT strategies. You will do this by developing a deep understanding of the different business models operating across the group and provide or assist in developing a roadmap to bring these different models on a commonly agreed future state architecture.
You will take ownership of the delivery of the Rail Enterprise, leveraging the shared resources available through the matrix technology organisation. You will also ensure that the correct Governance and Technologies are delivered from the Digital co-located team consisting of Product Owner, Developers, DevOps, QA, UX, UI, BA and PM who are responsible for creating and delivering all the Digital offerings, following Kanban Agile methodologies.
Reporting to the Group Chief Technology Officer you will work closely together in creating and presenting strategic initiative work material to support different business units of the group with the primary focus for this role to be on the Rail Business.
What you will get
* Competitive Salary
* Final Salary Pension
* 15% Bonus
* Healthcare
* 25 Days annual leave
* Company benefits and discounts
Key Experience Required
We are looking for an individual with substantial leadership experience from an architectural context capable of demonstrating thought leadership with C-Level stakeholders.
You will have a background in delivering end-to-end transformation programmes, more recently digital transformation.
You will have experience of defining IT strategy and architecture to create a flexible organization that can quickly adapt to the needs of disruptive changes as well as experience working as a Technical Design Authority.
You will have built and managed an EA Architecture & governance framework including creation and ownership of technology artefacts.
You will have experience with a broad range of architectural methodologies and frameworks, i.e. TOGAF 9 as well as experience in implementing EA tools and processes with in-depth experience in enterprise applications delivering architectures involving Cloud (SaaS, PaaS & IaaS), e-commerce, online, social media and mobility.
Experience in delivering SOA-based integration is a must, ideally with an in-depth knowledge & experience in one integration engine such as WebMethods.
You will have experience in developing and delivering complex technology solutions leading from presales to delivery as well as Programme Management experience spanning both Waterfall and Agile programmes.
You will have managed highly technical staff with architecture, design and development experience and delivered large scale, multi-project technical solutions throughout the entire development lifecycle from inception to operation.
You will have a solid understanding of both current and emerging technologies with a strong background in delivering cloud based solutions such as Microsoft Azure PaaS and IaaS solutions.
Qualifications
TOGAF 9 certified
Trained/experienced in EA tools
Agile and PMP/Prince 2 Accreditation
The company is creating an exciting culture of business and technology hero's, co-located together, working as one team to create and continually evolve in an agile iterative environment a first class suite of retailing services
Coburg Banks IT specialise in recruiting in a variety of areas including: Development, IT Support, Programme and Project Management, Business Analysts and Testing as well as mid to senior level IT appointments. We would welcome the opportunity of helping you in your career, so please send a copy of your CV to us
09/09/2016
This is a fantastic opportunity for an experienced Enterprise Architect to join the rail division of a FTSE 250 London based company on a major greenfield project utilising state of the art Azure PaaS to deliver a customer experience driven digital Omni-Channel ticketing and retail platform.
The company are committed to delivering an ambitious digital channel shift strategy over the next two years as part of their agreement with the Department for Transport utilising Agile/Kanban methodologies.
The Omni-Channel ticketing and retail platform is a first for a train operating company with a committed technology investment of over £6million.
The Role
As an experienced Enterprise Architect, preferably with a Retail background, you will act as a bridge between the business and IT by aligning the IT and the corporate strategies. This will require engaging with key Business and IT stakeholders, understanding the major business initiatives and guiding the enterprise towards a commonly agreed architecture. You will be a T-shaped individual, who has a breadth of knowledge and skills spanning both business and IT domains and someone who also has a depth of experience in areas such as applications and data architecture.
As an Enterprise Architect you will lead the promotion of a shared infrastructure, applications and resources to reduce costs and improve information flow across different business units. You will also ensure that projects do not duplicate functionality or diverge from each other and business and IT strategies. You will do this by developing a deep understanding of the different business models operating across the group and provide or assist in developing a roadmap to bring these different models on a commonly agreed future state architecture.
You will take ownership of the delivery of the Rail Enterprise, leveraging the shared resources available through the matrix technology organisation. You will also ensure that the correct Governance and Technologies are delivered from the Digital co-located team consisting of Product Owner, Developers, DevOps, QA, UX, UI, BA and PM who are responsible for creating and delivering all the Digital offerings, following Kanban Agile methodologies.
Reporting to the Group Chief Technology Officer you will work closely together in creating and presenting strategic initiative work material to support different business units of the group with the primary focus for this role to be on the Rail Business.
What you will get
* Competitive Salary
* Final Salary Pension
* 15% Bonus
* Healthcare
* 25 Days annual leave
* Company benefits and discounts
Key Experience Required
We are looking for an individual with substantial leadership experience from an architectural context capable of demonstrating thought leadership with C-Level stakeholders.
You will have a background in delivering end-to-end transformation programmes, more recently digital transformation.
You will have experience of defining IT strategy and architecture to create a flexible organization that can quickly adapt to the needs of disruptive changes as well as experience working as a Technical Design Authority.
You will have built and managed an EA Architecture & governance framework including creation and ownership of technology artefacts.
You will have experience with a broad range of architectural methodologies and frameworks, i.e. TOGAF 9 as well as experience in implementing EA tools and processes with in-depth experience in enterprise applications delivering architectures involving Cloud (SaaS, PaaS & IaaS), e-commerce, online, social media and mobility.
Experience in delivering SOA-based integration is a must, ideally with an in-depth knowledge & experience in one integration engine such as WebMethods.
You will have experience in developing and delivering complex technology solutions leading from presales to delivery as well as Programme Management experience spanning both Waterfall and Agile programmes.
You will have managed highly technical staff with architecture, design and development experience and delivered large scale, multi-project technical solutions throughout the entire development lifecycle from inception to operation.
You will have a solid understanding of both current and emerging technologies with a strong background in delivering cloud based solutions such as Microsoft Azure PaaS and IaaS solutions.
Qualifications
TOGAF 9 certified
Trained/experienced in EA tools
Agile and PMP/Prince 2 Accreditation
The company is creating an exciting culture of business and technology hero's, co-located together, working as one team to create and continually evolve in an agile iterative environment a first class suite of retailing services
Coburg Banks IT specialise in recruiting in a variety of areas including: Development, IT Support, Programme and Project Management, Business Analysts and Testing as well as mid to senior level IT appointments. We would welcome the opportunity of helping you in your career, so please send a copy of your CV to us
