College of Medical, Veterinary and Life Sciences
School of Psychology & Neuroscience
IT Infrastructure Manager
Vacancy Ref: 158172
Salary: Grade 8 £49,320 - £56,921 per annum
This post is full time and open ended (permanent). Relocation assistance will be provided where appropriate.
The University of Glasgow is seeking to appoint a talented and highly motivated IT Infrastructure Manager.
Reporting to the Computing Support Manager, the post holder will take a leading role in managing and maintaining the school’s IT Infrastructure, which is essential for the research, teaching and professional services of Psychology and Neuroscience. Your primary responsibility will be to collaborate with the Computing Support Manager, to manage and maintain the specialised core IT infrastructure, as well as provide user support and system development.
The post holder will work closely with the Computing Support Manager to ensure that infrastructure investments align with departmental needs and strategic priorities, optimizing resource allocation and financial planning. In addition, the successful candidate will be required to oversee the management and development of support staff, fostering a culture of excellence through the implementation of best practices, strategic talent development initiatives, and the execution of annual performance reviews.
For more information about the infrastructure and the scope of the job or for informal enquiries, please contact Raymond Elma, Raymond.Elma@glasgow.ac.uk
Job Purpose
Reporting to the Computing Support Manager, you will take a leading role in managing and maintaining the school’s IT Infrastructure, which is essential for the research, teaching and professional services of Psychology and Neuroscience. Your primary responsibility will be to collaborate with the Computing Support Manager, to manage and maintain the specialised core IT infrastructure, as well as provide user support and system development.
Main Duties and Responsibilities
Lead in evaluating and enhancing the effectiveness of the School’s IT Infrastructure, maximising service quality, efficiency and continuity.
Lead the management of infrastructure, data centres and server hardware across the product lifecycle.
Provide and manage core Linux and Microsoft Windows systems to ensure vital DNS, directory, desktop, and storage services remain available, secure and patched.
Lead the management of web services and Content Management Systems running Apache, PHP, Tomcat, MySQL/MariaDB, Python.
"Investigate new and emerging technologies through innovative design of complex systems and usage of specialist IT equipment for use in Psychology and Neuroscience teaching and research, to deliver strategic and operational benefits. Manage the allocated portion of the IT budget, ensuring an effective split between end-user and infrastructure management, and regularly present findings and budget impacts at the board level to align with organizational strategy and support informed decision-making."
Represent Psychology and Neuroscience at Campus and College IT forums, liaising with staff in Computing Service, and providing specialist advice in areas such as security, data storage and governance to enhance the efficiency and effectiveness of IT provision in the University.
"Manage the allocated portion of the IT budget, ensuring an effective split between end-user and infrastructure management. Collaborate with the Computing Support Manager to contribute to the Computing Support Department's budget from an infrastructure perspective, including costing for upgrades, maintenance, and other related expenses. Work closely to ensure that infrastructure investments align with departmental needs and strategic priorities, optimizing resource allocation and financial planning."
Oversee the management and development of support staff, fostering a culture of excellence through the implementation of best practices, strategic talent development initiatives, and the execution of annual performance reviews.
Lead end-to-end project management with a high degree of autonomy, ensuring successful project delivery from inception to completion. Oversee the creation of comprehensive documentation and provide training to colleagues as needed to support project objectives and knowledge transfer
Partner with the University Central IT to design and implement advanced IT security policies, ensuring alignment with institutional standards and enhancing the overall cybersecurity framework
Knowledge, Qualifications, Skills, and Experience Knowledge/Qualifications
Essential:
A1 Scottish Credit and Qualification Framework Level 9 (Ordinary Degree, Scottish Vocational Qualification level 4), or equivalent experience of personal development in a similar role or related role. A2 Ability to undertake the duties associated with this level of post A3 Comprehensive, expert current knowledge of IT standards, systems, and provision to support delivery of research and teaching.
Desirable:
B1 Microsoft Certified: Windows Server Hybrid Administrator Associate certification is highly desirable, with a strong emphasis on proficiency in managing local Active Directory environments.
B2 Proficiency in macOS management with JAMF certification is highly desirable.
B3 Experience of working in a Higher Education environment.
Skills Essential:
C1 Skills in LAMP platforms (Linux, Apache, MySQL, PHP).
C2Extensive experience in Linux/Unix administration, including user management (NIS Domain), monitoring, optimizing system performance, system updates, backups (ZFS) and network storage (NFS).
C2 Skill in managing and maintaining networking services (DNS, DHCP), which includes diagnosing and troubleshooting network problems.
C3 Expertise in Microsoft on prem Active Directory and Window Server 2019 and above.
C4 Ability to take a problem/project from conception to completion, interpreting and integrating technical and user needs appropriately.
C5 Ability to develop innovative solutions and to influence others to adopt them.
C6 Excellent interpersonal and communication (oral and written) skills.
C7 Demonstrable people/time/budget/project management skills of an appropriate level.
C8 Ability to work effectively with a high level of independence but also within a team.
C9 Strong analytical and innovative problem-solving skills.
C10 Ability to multitask successfully in a busy role with competing demands
C11 Ability to work flexibly and adapt to changing environments.
C12 Ability to collaborate with teams within our ogranisation (e.g Information Services Security Team and Network Infrastructure Team)
Desirable:
D1 Understanding of cybersecurity principles to protect data and computational resources. D2 Compliance with data privacy regulations and institutional IT policies. D3 Ability to implement and maintain secure access protocols. D4 Support for software installations, updates, and troubleshooting. D5 Ability to provide technical support to faculty and students. D6 Conducting training sessions on best practices for using the computing grid.
D7 Expertise in managing and maintaining high-performance computing (HPC) systems, Rocks Clusters or similar.
D8 Skills in Enterprise server software and storage technologies such as, Isilon, iDrac, Microsoft failover clusters and VMware VCenter.
F9 Proficiency in virtualisation and containerisation technologies (e.g., Docker, singularity).
Experience
Essential:
E1 Experience in leading a highly specialised infrastructure team.
E2 Substantial experience in server management and systems administration in a heterogeneous environment with a mix of Linux, Unix and MS Windows server technologies providing general services, such as backup, mail, DNS, DHCP, printing and user accounts.
E4 Installation and administration of enterprise level server hardware and software. Including, server management, virtualisation, and storage management.
E5 Significant experience of a higher-level programming or scripting language such as Shell Script, Python or PowerShell.
E6 Experience managing projects in a complex multidisciplinary organisation.
E7 Experience of taking responsibility for actions that can have considerable impact on the user community.
E8 Experience of negotiating with colleagues.
Desirable:
F1 Supporting Research in an academic environment.
F2 Supporting MySQL/MariaDB relational database servers.
F3 Security with network penetration testing, diagnosis, and patching.
F4 Experience of GDPR (General Data Protection Regulation), Caldecott and the processing of personal and medical data.
E5 Knowledge of libraries needed for GPU clusters and distributed computing frameworks
25/11/2024
Full time
College of Medical, Veterinary and Life Sciences
School of Psychology & Neuroscience
IT Infrastructure Manager
Vacancy Ref: 158172
Salary: Grade 8 £49,320 - £56,921 per annum
This post is full time and open ended (permanent). Relocation assistance will be provided where appropriate.
The University of Glasgow is seeking to appoint a talented and highly motivated IT Infrastructure Manager.
Reporting to the Computing Support Manager, the post holder will take a leading role in managing and maintaining the school’s IT Infrastructure, which is essential for the research, teaching and professional services of Psychology and Neuroscience. Your primary responsibility will be to collaborate with the Computing Support Manager, to manage and maintain the specialised core IT infrastructure, as well as provide user support and system development.
The post holder will work closely with the Computing Support Manager to ensure that infrastructure investments align with departmental needs and strategic priorities, optimizing resource allocation and financial planning. In addition, the successful candidate will be required to oversee the management and development of support staff, fostering a culture of excellence through the implementation of best practices, strategic talent development initiatives, and the execution of annual performance reviews.
For more information about the infrastructure and the scope of the job or for informal enquiries, please contact Raymond Elma, Raymond.Elma@glasgow.ac.uk
Job Purpose
Reporting to the Computing Support Manager, you will take a leading role in managing and maintaining the school’s IT Infrastructure, which is essential for the research, teaching and professional services of Psychology and Neuroscience. Your primary responsibility will be to collaborate with the Computing Support Manager, to manage and maintain the specialised core IT infrastructure, as well as provide user support and system development.
Main Duties and Responsibilities
Lead in evaluating and enhancing the effectiveness of the School’s IT Infrastructure, maximising service quality, efficiency and continuity.
Lead the management of infrastructure, data centres and server hardware across the product lifecycle.
Provide and manage core Linux and Microsoft Windows systems to ensure vital DNS, directory, desktop, and storage services remain available, secure and patched.
Lead the management of web services and Content Management Systems running Apache, PHP, Tomcat, MySQL/MariaDB, Python.
"Investigate new and emerging technologies through innovative design of complex systems and usage of specialist IT equipment for use in Psychology and Neuroscience teaching and research, to deliver strategic and operational benefits. Manage the allocated portion of the IT budget, ensuring an effective split between end-user and infrastructure management, and regularly present findings and budget impacts at the board level to align with organizational strategy and support informed decision-making."
Represent Psychology and Neuroscience at Campus and College IT forums, liaising with staff in Computing Service, and providing specialist advice in areas such as security, data storage and governance to enhance the efficiency and effectiveness of IT provision in the University.
"Manage the allocated portion of the IT budget, ensuring an effective split between end-user and infrastructure management. Collaborate with the Computing Support Manager to contribute to the Computing Support Department's budget from an infrastructure perspective, including costing for upgrades, maintenance, and other related expenses. Work closely to ensure that infrastructure investments align with departmental needs and strategic priorities, optimizing resource allocation and financial planning."
Oversee the management and development of support staff, fostering a culture of excellence through the implementation of best practices, strategic talent development initiatives, and the execution of annual performance reviews.
Lead end-to-end project management with a high degree of autonomy, ensuring successful project delivery from inception to completion. Oversee the creation of comprehensive documentation and provide training to colleagues as needed to support project objectives and knowledge transfer
Partner with the University Central IT to design and implement advanced IT security policies, ensuring alignment with institutional standards and enhancing the overall cybersecurity framework
Knowledge, Qualifications, Skills, and Experience Knowledge/Qualifications
Essential:
A1 Scottish Credit and Qualification Framework Level 9 (Ordinary Degree, Scottish Vocational Qualification level 4), or equivalent experience of personal development in a similar role or related role. A2 Ability to undertake the duties associated with this level of post A3 Comprehensive, expert current knowledge of IT standards, systems, and provision to support delivery of research and teaching.
Desirable:
B1 Microsoft Certified: Windows Server Hybrid Administrator Associate certification is highly desirable, with a strong emphasis on proficiency in managing local Active Directory environments.
B2 Proficiency in macOS management with JAMF certification is highly desirable.
B3 Experience of working in a Higher Education environment.
Skills Essential:
C1 Skills in LAMP platforms (Linux, Apache, MySQL, PHP).
C2Extensive experience in Linux/Unix administration, including user management (NIS Domain), monitoring, optimizing system performance, system updates, backups (ZFS) and network storage (NFS).
C2 Skill in managing and maintaining networking services (DNS, DHCP), which includes diagnosing and troubleshooting network problems.
C3 Expertise in Microsoft on prem Active Directory and Window Server 2019 and above.
C4 Ability to take a problem/project from conception to completion, interpreting and integrating technical and user needs appropriately.
C5 Ability to develop innovative solutions and to influence others to adopt them.
C6 Excellent interpersonal and communication (oral and written) skills.
C7 Demonstrable people/time/budget/project management skills of an appropriate level.
C8 Ability to work effectively with a high level of independence but also within a team.
C9 Strong analytical and innovative problem-solving skills.
C10 Ability to multitask successfully in a busy role with competing demands
C11 Ability to work flexibly and adapt to changing environments.
C12 Ability to collaborate with teams within our ogranisation (e.g Information Services Security Team and Network Infrastructure Team)
Desirable:
D1 Understanding of cybersecurity principles to protect data and computational resources. D2 Compliance with data privacy regulations and institutional IT policies. D3 Ability to implement and maintain secure access protocols. D4 Support for software installations, updates, and troubleshooting. D5 Ability to provide technical support to faculty and students. D6 Conducting training sessions on best practices for using the computing grid.
D7 Expertise in managing and maintaining high-performance computing (HPC) systems, Rocks Clusters or similar.
D8 Skills in Enterprise server software and storage technologies such as, Isilon, iDrac, Microsoft failover clusters and VMware VCenter.
F9 Proficiency in virtualisation and containerisation technologies (e.g., Docker, singularity).
Experience
Essential:
E1 Experience in leading a highly specialised infrastructure team.
E2 Substantial experience in server management and systems administration in a heterogeneous environment with a mix of Linux, Unix and MS Windows server technologies providing general services, such as backup, mail, DNS, DHCP, printing and user accounts.
E4 Installation and administration of enterprise level server hardware and software. Including, server management, virtualisation, and storage management.
E5 Significant experience of a higher-level programming or scripting language such as Shell Script, Python or PowerShell.
E6 Experience managing projects in a complex multidisciplinary organisation.
E7 Experience of taking responsibility for actions that can have considerable impact on the user community.
E8 Experience of negotiating with colleagues.
Desirable:
F1 Supporting Research in an academic environment.
F2 Supporting MySQL/MariaDB relational database servers.
F3 Security with network penetration testing, diagnosis, and patching.
F4 Experience of GDPR (General Data Protection Regulation), Caldecott and the processing of personal and medical data.
E5 Knowledge of libraries needed for GPU clusters and distributed computing frameworks
Hartpury University and Collage
Gloucestershire, UK
Service Desk Team Leader
£27,729 - £30,311 per annum
37.5 hours per week
Permanent
About Us
Hartpury University and Hartpury College are among the UK’s leading specialist education providers in agriculture, animal, equine, sport and veterinary nursing. Located in Gloucestershire, Hartpury University and Hartpury College sit side-by-side on a beautiful 360-hectare campus. We provide world-class facilities to more than 4,500 university and college-level students studying undergraduate and postgraduate degrees, A-levels and diplomas, as well as undertaking industry research. The University is rated top 10 in the UK for Teaching Quality ( The Times and Sunday Times Good University Guide 2023 ) and has 97% graduate employability, whilst the College is rated Ofsted Outstanding in all areas. A passionate and innovative business culture and exceptional support networks make Hartpury an ideal career choice.
Hartpury is committed to promoting a diverse and inclusive community – a place where we can all be ourselves. We particularly welcome applicants that we are underrepresented in, including those from ethnically diverse backgrounds, LGBTQI+ communities, and those living with disabilities. As part of our commitment to equality, diversity and inclusion we offer a range of inclusive policies, flexible working arrangements and a multi-faith space to support staff from different backgrounds. To find out more about our commitment to Equality, Diversity and Inclusivity, please click here
About the Role
Lead and manage the IT Service Desk by working in partnership with the academic departments and other services to ensure an excellent level of service is delivered to our students and staff.
Provide hands-on first line support for a range of technologies, including desktop PCs, mobile devices, and cloud solutions.
Drive continual service improvement, develop service desk reporting, and maintain a comprehensive internal knowledge base to meet SLAs.
To solve user problems in an efficient and timely way and to provide technical expertise to support and develop effective and efficient internal processes.
About You
You will have demonstrable experience of providing support across an environment which includes Windows desktops and servers, Office, Active Directory.
Skilled in MS Windows Desktop Support, with a solid understanding of troubleshooting, system support, and network fundamentals.
You will have previously led or played an active role in developing a service desk.
You will have strong organizational skills to manage team schedules and documentation, ensuring efficient onboarding and service consistency.
Experience of developing SLAs and KPIs associated with a Service Desk and call handling.
We offer a fantastic package of staff benefits including:
Hybrid working arrangements with blended approach of office and home working
25 days annual leave entitlement plus bank holidays rising to 30 days with length of service
Wellbeing support including our Employee Assistance Programme
Generous pension scheme (LGPS)
Employee Discounts Scheme
Onsite fitness facilities
Support for continuous professional development
Flexible working opportunities available
Enhanced maternity, adoption and paternity leave
We are committed to safeguarding and promoting the welfare of children and young people and expect all staff and volunteers to share this commitment. We will ensure that all our recruitment and selection practices reflect this commitment. All successful candidates will be subject to Disclosure and Barring Service checks along with other relevant employment checks.
Click the button below to apply online
The closing date for receipt of applications is 30th November 2024.
Interviews will be held on the W/C 9th December 2024
We reserve the right to close this vacancy before the specified closing date should we receive sufficient applications or in order to respond to business needs. In order to avoid missing an opportunity to apply please submit your application as early as possible.
Candidates must be able to demonstrate their eligibility to work in the UK.
22/11/2024
Full time
Service Desk Team Leader
£27,729 - £30,311 per annum
37.5 hours per week
Permanent
About Us
Hartpury University and Hartpury College are among the UK’s leading specialist education providers in agriculture, animal, equine, sport and veterinary nursing. Located in Gloucestershire, Hartpury University and Hartpury College sit side-by-side on a beautiful 360-hectare campus. We provide world-class facilities to more than 4,500 university and college-level students studying undergraduate and postgraduate degrees, A-levels and diplomas, as well as undertaking industry research. The University is rated top 10 in the UK for Teaching Quality ( The Times and Sunday Times Good University Guide 2023 ) and has 97% graduate employability, whilst the College is rated Ofsted Outstanding in all areas. A passionate and innovative business culture and exceptional support networks make Hartpury an ideal career choice.
Hartpury is committed to promoting a diverse and inclusive community – a place where we can all be ourselves. We particularly welcome applicants that we are underrepresented in, including those from ethnically diverse backgrounds, LGBTQI+ communities, and those living with disabilities. As part of our commitment to equality, diversity and inclusion we offer a range of inclusive policies, flexible working arrangements and a multi-faith space to support staff from different backgrounds. To find out more about our commitment to Equality, Diversity and Inclusivity, please click here
About the Role
Lead and manage the IT Service Desk by working in partnership with the academic departments and other services to ensure an excellent level of service is delivered to our students and staff.
Provide hands-on first line support for a range of technologies, including desktop PCs, mobile devices, and cloud solutions.
Drive continual service improvement, develop service desk reporting, and maintain a comprehensive internal knowledge base to meet SLAs.
To solve user problems in an efficient and timely way and to provide technical expertise to support and develop effective and efficient internal processes.
About You
You will have demonstrable experience of providing support across an environment which includes Windows desktops and servers, Office, Active Directory.
Skilled in MS Windows Desktop Support, with a solid understanding of troubleshooting, system support, and network fundamentals.
You will have previously led or played an active role in developing a service desk.
You will have strong organizational skills to manage team schedules and documentation, ensuring efficient onboarding and service consistency.
Experience of developing SLAs and KPIs associated with a Service Desk and call handling.
We offer a fantastic package of staff benefits including:
Hybrid working arrangements with blended approach of office and home working
25 days annual leave entitlement plus bank holidays rising to 30 days with length of service
Wellbeing support including our Employee Assistance Programme
Generous pension scheme (LGPS)
Employee Discounts Scheme
Onsite fitness facilities
Support for continuous professional development
Flexible working opportunities available
Enhanced maternity, adoption and paternity leave
We are committed to safeguarding and promoting the welfare of children and young people and expect all staff and volunteers to share this commitment. We will ensure that all our recruitment and selection practices reflect this commitment. All successful candidates will be subject to Disclosure and Barring Service checks along with other relevant employment checks.
Click the button below to apply online
The closing date for receipt of applications is 30th November 2024.
Interviews will be held on the W/C 9th December 2024
We reserve the right to close this vacancy before the specified closing date should we receive sufficient applications or in order to respond to business needs. In order to avoid missing an opportunity to apply please submit your application as early as possible.
Candidates must be able to demonstrate their eligibility to work in the UK.
About the role
The primary purpose of this role is to develop, maintain, continuously improve, and support both internal and client-facing IT infrastructure, including servers, storage, networks, and telecoms systems. The successful candidate will report directly to our Global Infrastructure Lead, providing expert Infrastructure oversight, while working with the wider IT department to ensure the successful delivery and performance of our IT services the fulfillment of our obligations, and Service Level Targets.
What you will do
Takes a lead role in completing more complex project tasks to enable the on-time, within-budget, and scope delivery of IT Infrastructure projects.
Takes a lead role in conducting more complex root cause analysis to identify and resolve complex problems impacting IT Infrastructure.
Work with the global IT team to undertake maintenance activities to ensure that the servers (both Cloud and on-premise) are secure to make sure IT infrastructure remains available and ‘fit for purpose’
Perform L2 and L3 incident management for Desktop and Server Infrastructure Technologies Supporting the systems administrator(s) with BAU support, providing an escalation point for high-level users and issues
Infrastructure innovation, in line with business plans and software development
Develop an understanding of ISO 27001 and assist with audits, compliance, and policy development
Perform root-cause analysis on cyber and compliance risks
Out-of-hours work to support global teams when required
Takes a lead role in developing documentation for the more complex technical areas. Mentor less experienced team members in the execution of their duties
Ensure security compliance of the IT infrastructure by carrying out remedial actions as required
What we are looking for
Excellent working knowledge of The Microsoft Cloud services and experience of building solutions around the,
Solid technical experience in supporting Microsoft server infrastructure (hardware and software)
Team Leader experience, generally focused around mentoring junior members of the team
Experienced engineer with an excellent record of server infrastructure, medium and large schedule rolls of Cloud first infrastructures
Experience working with MS Windows Server 2012/R2, ADFS, AD MS SharePoint, Exchange, PowerShell, Skype for business, Teams, O365, and Intune.
Working knowledge and experience of Hyper-V is essential
Experience of SQL server management
Technical experience Office 365 and administration of MS Azure
Be able to demonstrate advanced networking skills
Working knowledge of Microsoft Teams and Microsoft PowerApps and power platform builds
Knowledge of Microsoft Dynamics 360 or equivalent
Experience supporting Azure DevOP’s platforms, Maintain Blob Storage as well as other Microsoft cloud technologies
Have a positive ‘can do’ attitude, be willing to go the extra mile and suggest improvements to departmental processes
IT Project Management (Technical side) desirable
Excellent communication skills at all levels, be able to provide updates to the relevant individuals / teams as and when necessary
Solid understanding of General IT equipment e.g., Switch, routers, SaaS etc.
Experience in cybersecurity is desirable
Experience of 27001 is desirable (not audit level)
Experience designing and implementing CRM Systems is desirable
NB: The successful candidate will be required to pass our security screening procedures.
16/04/2024
Full time
About the role
The primary purpose of this role is to develop, maintain, continuously improve, and support both internal and client-facing IT infrastructure, including servers, storage, networks, and telecoms systems. The successful candidate will report directly to our Global Infrastructure Lead, providing expert Infrastructure oversight, while working with the wider IT department to ensure the successful delivery and performance of our IT services the fulfillment of our obligations, and Service Level Targets.
What you will do
Takes a lead role in completing more complex project tasks to enable the on-time, within-budget, and scope delivery of IT Infrastructure projects.
Takes a lead role in conducting more complex root cause analysis to identify and resolve complex problems impacting IT Infrastructure.
Work with the global IT team to undertake maintenance activities to ensure that the servers (both Cloud and on-premise) are secure to make sure IT infrastructure remains available and ‘fit for purpose’
Perform L2 and L3 incident management for Desktop and Server Infrastructure Technologies Supporting the systems administrator(s) with BAU support, providing an escalation point for high-level users and issues
Infrastructure innovation, in line with business plans and software development
Develop an understanding of ISO 27001 and assist with audits, compliance, and policy development
Perform root-cause analysis on cyber and compliance risks
Out-of-hours work to support global teams when required
Takes a lead role in developing documentation for the more complex technical areas. Mentor less experienced team members in the execution of their duties
Ensure security compliance of the IT infrastructure by carrying out remedial actions as required
What we are looking for
Excellent working knowledge of The Microsoft Cloud services and experience of building solutions around the,
Solid technical experience in supporting Microsoft server infrastructure (hardware and software)
Team Leader experience, generally focused around mentoring junior members of the team
Experienced engineer with an excellent record of server infrastructure, medium and large schedule rolls of Cloud first infrastructures
Experience working with MS Windows Server 2012/R2, ADFS, AD MS SharePoint, Exchange, PowerShell, Skype for business, Teams, O365, and Intune.
Working knowledge and experience of Hyper-V is essential
Experience of SQL server management
Technical experience Office 365 and administration of MS Azure
Be able to demonstrate advanced networking skills
Working knowledge of Microsoft Teams and Microsoft PowerApps and power platform builds
Knowledge of Microsoft Dynamics 360 or equivalent
Experience supporting Azure DevOP’s platforms, Maintain Blob Storage as well as other Microsoft cloud technologies
Have a positive ‘can do’ attitude, be willing to go the extra mile and suggest improvements to departmental processes
IT Project Management (Technical side) desirable
Excellent communication skills at all levels, be able to provide updates to the relevant individuals / teams as and when necessary
Solid understanding of General IT equipment e.g., Switch, routers, SaaS etc.
Experience in cybersecurity is desirable
Experience of 27001 is desirable (not audit level)
Experience designing and implementing CRM Systems is desirable
NB: The successful candidate will be required to pass our security screening procedures.
Derbyshire Fire & Rescue Service
Ripley, Derbyshire DE5 3RS, UK
3rd Line ICT Systems Support Specialist (Software Deployment, Server Infrastructure)
£44,539 - *£51,387** per annum *Career Progression Criteria applies **The salary includes a market supplement
Based at Derbyshire Fire & Rescue Service Headquarters, Butterley Hall, Ripley, Derbyshire
Agile working arrangements can be discussed with the successful candidate.
Derbyshire Fire & Rescue Service is looking to recruit a 3rd Line ICT Systems Support Specialist (Software Deployment, Server Infrastructure). Underlying responsibilities of the role are ensuring the IT infrastructure is fit for purpose, systems are secure, and you will contribute to the continual improvement of our ICT provision.
As a 3rd Line ICT Systems Support Specialist, you will be responsible for desktop software deployment, management of endpoints, providing support to system administrators and troubleshooting within the areas of responsibility.
Known for your customer-focused approach, you will support the Service’s users, assisting in diagnosing issues across the ICT infrastructure, including end-point devices and some servers, in physical, virtual and cloud environments.
You will assist the ICT Service Delivery Manager in providing excellent support to business-critical applications, requiring you to possess excellent time management skills, communications skills, alongside a broad technical knowledge.
You will be able to demonstrate:
Excellent ICT Problem solving in a mission critical environment
A strong understanding of Microsoft Windows operating system technologies
A strong understanding of virtualised server and desktop provision
A strong understanding of cloud-based infrastructure
An excellent all-round ICT support understanding working as part of a busy team
Can we count on you to deliver a customer-focused service that is consistent, reliable and focused on excellence?
To apply and find out more please visit: https://www.jobtrain.co.uk/derbyshirefire/Job/JobDetail?JobId=696
For an informal discussion about the role, please contact Brett Clements, ICT Service Delivery Manager on 01773 305344.
The closing date for completed applications is midnight Sunday 23rd April 2023 .
Interviews will be held week commencing 1st May 2023 .
There may be a requirement for some travel for which a pool car will be provided.
The normal working week is 37 hours however you may occasionally need to work beyond normal office hours. The postholder will also be required to provide rota cover on the Recall to Duty Scheme.
In return we offer;
Flexible working hours
Family friendly policies
Free car parking
Health & wellbeing services, including free access to gyms at Derbyshire Fire & Rescue Service locations
Employee discount scheme
Employee support networks
Ongoing training and development opportunities
Eligibility to join the Local Government Pension Scheme
We are committed to equality and fairness at work. Applications are encouraged from all diverse communities.
Derbyshire Fire and Rescue Service’s recruitment and selection procedures reflect our commitment to safeguarding and promoting the welfare of Adults, Children and Young People. All staff are expected to share this commitment.
Police security vetting procedures at the appropriate level will be requested for the successful applicant. Please note that, due to the nature of security checks undertaken, applicants must have 3 years continuous residency in the UK up to the date of the application and Home Office approval for indefinite leave to remain within the UK.
If you have a disability and need assistance completing the application form, please contact the Service Centre on 01773 305441.
28/03/2023
Full time
3rd Line ICT Systems Support Specialist (Software Deployment, Server Infrastructure)
£44,539 - *£51,387** per annum *Career Progression Criteria applies **The salary includes a market supplement
Based at Derbyshire Fire & Rescue Service Headquarters, Butterley Hall, Ripley, Derbyshire
Agile working arrangements can be discussed with the successful candidate.
Derbyshire Fire & Rescue Service is looking to recruit a 3rd Line ICT Systems Support Specialist (Software Deployment, Server Infrastructure). Underlying responsibilities of the role are ensuring the IT infrastructure is fit for purpose, systems are secure, and you will contribute to the continual improvement of our ICT provision.
As a 3rd Line ICT Systems Support Specialist, you will be responsible for desktop software deployment, management of endpoints, providing support to system administrators and troubleshooting within the areas of responsibility.
Known for your customer-focused approach, you will support the Service’s users, assisting in diagnosing issues across the ICT infrastructure, including end-point devices and some servers, in physical, virtual and cloud environments.
You will assist the ICT Service Delivery Manager in providing excellent support to business-critical applications, requiring you to possess excellent time management skills, communications skills, alongside a broad technical knowledge.
You will be able to demonstrate:
Excellent ICT Problem solving in a mission critical environment
A strong understanding of Microsoft Windows operating system technologies
A strong understanding of virtualised server and desktop provision
A strong understanding of cloud-based infrastructure
An excellent all-round ICT support understanding working as part of a busy team
Can we count on you to deliver a customer-focused service that is consistent, reliable and focused on excellence?
To apply and find out more please visit: https://www.jobtrain.co.uk/derbyshirefire/Job/JobDetail?JobId=696
For an informal discussion about the role, please contact Brett Clements, ICT Service Delivery Manager on 01773 305344.
The closing date for completed applications is midnight Sunday 23rd April 2023 .
Interviews will be held week commencing 1st May 2023 .
There may be a requirement for some travel for which a pool car will be provided.
The normal working week is 37 hours however you may occasionally need to work beyond normal office hours. The postholder will also be required to provide rota cover on the Recall to Duty Scheme.
In return we offer;
Flexible working hours
Family friendly policies
Free car parking
Health & wellbeing services, including free access to gyms at Derbyshire Fire & Rescue Service locations
Employee discount scheme
Employee support networks
Ongoing training and development opportunities
Eligibility to join the Local Government Pension Scheme
We are committed to equality and fairness at work. Applications are encouraged from all diverse communities.
Derbyshire Fire and Rescue Service’s recruitment and selection procedures reflect our commitment to safeguarding and promoting the welfare of Adults, Children and Young People. All staff are expected to share this commitment.
Police security vetting procedures at the appropriate level will be requested for the successful applicant. Please note that, due to the nature of security checks undertaken, applicants must have 3 years continuous residency in the UK up to the date of the application and Home Office approval for indefinite leave to remain within the UK.
If you have a disability and need assistance completing the application form, please contact the Service Centre on 01773 305441.
Our client is looking for an IT support analyst to join their small London based team.
This is a full-time permanent role that is predominantly based in the London office in the West End. It is a varied role that spreads across all Level 1 and Level 2 support and extends into Level 3 support for some systems.
The role involves:
IT systems administration and maintenance
Troubleshooting IT problems
IT security investigations
Data Backups
Generation of regular IT system performance and activity reports
Device management and operating system rebuilds
IT Change management
Documentation
Training of staff in the use of IT systems
General IT support and advice/sounding board for management
Desired competencies for candidates are:
- A very high level of discipline and trustworthiness - Tertiary qualification in IT systems administration and/or networking - Minimum of 2-3 years of experience in previous IT roles - Strong analytical skills. Driven by process and identifying opportunities for process improvement - Strong interpersonal skills and an excellent standard of both written and spoken English - A deep understanding of cyber security issues - Familiarity with Microsoft Active Directory environment. Detailed knowledge of Windows 10 administration - Experience installing operating systems on laptops/desktops - A detailed understanding of TCP/IP networking. Familiarity with Cisco networking to CCNA level or higher - Proficient use of Excel, Word - SQL, HTML or C# (.Net) skills are an advantage - Familiarity with Cisco security products such as Stealthwatch, ESA, WSA, ISE is an advantage - Familiarity with collaboration software such as Microsoft SharePoint, Cisco Unified Communications Manager or Cisco Meeting Server is an advantage - Familiarity with mobile device management is an advantage - Ability to work flexible hours
27/03/2023
Full time
Our client is looking for an IT support analyst to join their small London based team.
This is a full-time permanent role that is predominantly based in the London office in the West End. It is a varied role that spreads across all Level 1 and Level 2 support and extends into Level 3 support for some systems.
The role involves:
IT systems administration and maintenance
Troubleshooting IT problems
IT security investigations
Data Backups
Generation of regular IT system performance and activity reports
Device management and operating system rebuilds
IT Change management
Documentation
Training of staff in the use of IT systems
General IT support and advice/sounding board for management
Desired competencies for candidates are:
- A very high level of discipline and trustworthiness - Tertiary qualification in IT systems administration and/or networking - Minimum of 2-3 years of experience in previous IT roles - Strong analytical skills. Driven by process and identifying opportunities for process improvement - Strong interpersonal skills and an excellent standard of both written and spoken English - A deep understanding of cyber security issues - Familiarity with Microsoft Active Directory environment. Detailed knowledge of Windows 10 administration - Experience installing operating systems on laptops/desktops - A detailed understanding of TCP/IP networking. Familiarity with Cisco networking to CCNA level or higher - Proficient use of Excel, Word - SQL, HTML or C# (.Net) skills are an advantage - Familiarity with Cisco security products such as Stealthwatch, ESA, WSA, ISE is an advantage - Familiarity with collaboration software such as Microsoft SharePoint, Cisco Unified Communications Manager or Cisco Meeting Server is an advantage - Familiarity with mobile device management is an advantage - Ability to work flexible hours
IT Technical Service Engineer
The Downs School, W est Berkshir e
Closing Date: 20 January 2023
Proposed Start Date: March 2023
Salary: Band H - £30,151-£35,411 Full-time salary – Dependent on experience
Contract type: 1 year Fixed-term Maternity cover
We are looking for a person who can play a key role in our IT Technical Services Department who has a passion and natural flare for IT. The ability to work as part of a team and show patience is also crucial.
The Downs School, a Foundation, 11-18 comprehensive school, is a successful and oversubscribed school, judged ‘Outstanding’ by Ofsted. The roll is over 1300 with a well-established Sixth Form. Results at all levels are consistently above national averages and Ofsted described our students as having ‘excellent personal and social skills’ who ‘achieve well academically’.
The Downs School has good road links to Newbury, Reading, Didcot and Oxford – situated just 5 minutes from the A34. More information about the post and the school can be found on our web site www.thedownsschool.org or by contacting Mrs D Sampson, Human Resources Manager on 01635 270022 or dsampson@tds.school.
Please return your applications by 13 January 2023 to Mrs D Sampson, Human Resources Manager at the above address or e-mail recruitment@thedownsschool.org
The Downs School is committed to safeguarding and promoting the welfare of children and young people. Successful applicants will be subject to an Enhanced Disclosure Check through the DBS and provide evidence that they have a right to work in the UK.
10/01/2023
Full time
IT Technical Service Engineer
The Downs School, W est Berkshir e
Closing Date: 20 January 2023
Proposed Start Date: March 2023
Salary: Band H - £30,151-£35,411 Full-time salary – Dependent on experience
Contract type: 1 year Fixed-term Maternity cover
We are looking for a person who can play a key role in our IT Technical Services Department who has a passion and natural flare for IT. The ability to work as part of a team and show patience is also crucial.
The Downs School, a Foundation, 11-18 comprehensive school, is a successful and oversubscribed school, judged ‘Outstanding’ by Ofsted. The roll is over 1300 with a well-established Sixth Form. Results at all levels are consistently above national averages and Ofsted described our students as having ‘excellent personal and social skills’ who ‘achieve well academically’.
The Downs School has good road links to Newbury, Reading, Didcot and Oxford – situated just 5 minutes from the A34. More information about the post and the school can be found on our web site www.thedownsschool.org or by contacting Mrs D Sampson, Human Resources Manager on 01635 270022 or dsampson@tds.school.
Please return your applications by 13 January 2023 to Mrs D Sampson, Human Resources Manager at the above address or e-mail recruitment@thedownsschool.org
The Downs School is committed to safeguarding and promoting the welfare of children and young people. Successful applicants will be subject to an Enhanced Disclosure Check through the DBS and provide evidence that they have a right to work in the UK.
Our client, a global asset management firm is looking to recruit a Quantitative Developer to join the Systematic Equities investment team. This individual will work directly alongside Portfolio Managers to provide comprehensive quantitative development by means of the development of the core research framework and related tools that will have a significant impact on investment decisions. The main responsibilities include: Assist in the continual improvement of the investment process by helping analysts carry out quantitative research projects Develop tools and APIs that will be used to carry out quantitative analysis Ensure the analytical toolset available for fund manager desktops allows for accurate and informed decision-making Develop applications used by analysts to access the quant output Assist in the development of existing and new tools used in the investment process Support research and analytics projects encompassing all aspects of the stack from data persistence to front-end development The successful will have: Minimum 5 years professional work experience as a quantitative/software developer Knowledge of asset management investment processes would be beneficial but not essential Extensive programming experience in Python, R or C++ Team player with the ability to establish and maintain effective working relationships with colleagues Excellent academic record with a degree in Mathematics, Engineering, Computer Science, Physics or Quantitative field from a leading university Mason Blake acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. Mason Blake is an equal opportunities employer and welcomes applications regardless of sex, marital status, ethnic origin, sexual orientation, religious belief or age. Apply for this job
10/02/2025
Full time
Our client, a global asset management firm is looking to recruit a Quantitative Developer to join the Systematic Equities investment team. This individual will work directly alongside Portfolio Managers to provide comprehensive quantitative development by means of the development of the core research framework and related tools that will have a significant impact on investment decisions. The main responsibilities include: Assist in the continual improvement of the investment process by helping analysts carry out quantitative research projects Develop tools and APIs that will be used to carry out quantitative analysis Ensure the analytical toolset available for fund manager desktops allows for accurate and informed decision-making Develop applications used by analysts to access the quant output Assist in the development of existing and new tools used in the investment process Support research and analytics projects encompassing all aspects of the stack from data persistence to front-end development The successful will have: Minimum 5 years professional work experience as a quantitative/software developer Knowledge of asset management investment processes would be beneficial but not essential Extensive programming experience in Python, R or C++ Team player with the ability to establish and maintain effective working relationships with colleagues Excellent academic record with a degree in Mathematics, Engineering, Computer Science, Physics or Quantitative field from a leading university Mason Blake acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. Mason Blake is an equal opportunities employer and welcomes applications regardless of sex, marital status, ethnic origin, sexual orientation, religious belief or age. Apply for this job
2nd Line Service Desk Engineer Surrey - x5 Days a week onsite My client within financial services based in the Surrey area are recruiting for a 2nd Line Service Desk Engineer to be based onsite x5 days a week. As a 2nd Line Service Desk Engineer, you will be providing IT support to end users. Provide first response and analysis on incidents and follow through resolution. Handle incoming requests and changes to the Service Desk via telephone, e-mail, and ticketing system to ensure courteous, timely and effective resolution of end user issues within SLAs Demonstrate flexibility to enable the team to cover core hours of support (8am-6pm, Monday to Friday) 2nd Line Service Desk Engineer Benefits: 22 days holiday + 8 Bank Holiday (Holiday's increase to 27, 1 additional day per year worked) Healthy contributed pension Training and development Access to a number of financial based products Dress down Fridays 2nd Line Service Desk Responsibilities: Handle incoming requests and changes to the Service Desk via telephone, e-mail, and ticketing system to ensure courteous, timely and effective resolution of end user issues within SLAs Demonstrate flexibility to enable the team to cover core hours of support (8am-6pm, Monday to Friday) Document all pertinent end user request information, including name, department, contact information and nature of problem or issue as well as regular updates Act as SMEs on fields of expertise, and / or escalate to 3rd line, supervisor, or team leader and service desk manager, as required Build rapport and elicit problem details from service desk customers Prioritise incidents, service requests and problems and be flexible and able to adjust based on the uniqueness of each one Administer and maintain, the corporate estate, (workstations, servers, BYOD, MDM, O365, SaaS & on prem Applications, Azure, etc) Identify and become proficient with appropriate software and hardware used and supported by the organisation Perform hands-on fixes, including installing and upgrading software, installing hardware, implementing file backups/restores, and configuring systems and applications Drive an all-inclusive culture that relies in clear, timely, exemplary communication and transparency, by defining expectations, prioritising properly, following through resolution, and conducting post resolution actions (Documentation of resolution as Knowledge Base Articles, post-incident communication, etc) Perform under defined timeframes and proactively report any need for deviation Attend meetings that may be necessary in the performance of your duties Comply with and uphold company policies and procedures, including but not limited to IT, Security, Health and Safety Participate in security related exercises, such as patching, security audits and the remediating actions that derive from these as and when required Understand the operation of Spam Filtering, Web Security and Antivirus Leverage provided RMM tool(s) for monitoring, administration, and remote support Administer and maintain the joiners / movers / leavers process in a timely and secure way Build and distribute corporate hardware while maintaining inventory and asset registers Undertake any additional tasks as may reasonably be required from time to time Work as part of a closely knit team of Service Delivery and collaborate effectively on a daily basis with the other IT teams Participate in the continual improvement of services and processes Create and manage support requests to 3rd party vendors when required and follow to resolution Work with the Change Manager as required per the Change Management process 2nd Line Service Desk Engineer Skills & Experience: Minimum 3 years previous experience in a similar role as a 2nd Line Support in an SLA, CSAT, ITIL driven environment Experience with desktop and server operating systems, O365, SaaS, MDM, and other tools of the trade Working understanding of Active Directory, Exchange, and Microsoft 365, GPO, basic networking, Virtualisation (VMware preferably) Proven written and verbal communication skills Proven analytical and problem-solving abilities Knowledge of computing hardware, including PCs, Servers, mobile devices, and laptops Out of the box troubleshooting, ability to combine information while understanding the larger scale situation, and skills to communicate with non-technical resources of every level Services advertised by Gold Group are those of an Agency and/or an Employment Business. We will contact you within the next 14 days if you are selected for interview. For a copy of our privacy policy please visit our website.
10/02/2025
Full time
2nd Line Service Desk Engineer Surrey - x5 Days a week onsite My client within financial services based in the Surrey area are recruiting for a 2nd Line Service Desk Engineer to be based onsite x5 days a week. As a 2nd Line Service Desk Engineer, you will be providing IT support to end users. Provide first response and analysis on incidents and follow through resolution. Handle incoming requests and changes to the Service Desk via telephone, e-mail, and ticketing system to ensure courteous, timely and effective resolution of end user issues within SLAs Demonstrate flexibility to enable the team to cover core hours of support (8am-6pm, Monday to Friday) 2nd Line Service Desk Engineer Benefits: 22 days holiday + 8 Bank Holiday (Holiday's increase to 27, 1 additional day per year worked) Healthy contributed pension Training and development Access to a number of financial based products Dress down Fridays 2nd Line Service Desk Responsibilities: Handle incoming requests and changes to the Service Desk via telephone, e-mail, and ticketing system to ensure courteous, timely and effective resolution of end user issues within SLAs Demonstrate flexibility to enable the team to cover core hours of support (8am-6pm, Monday to Friday) Document all pertinent end user request information, including name, department, contact information and nature of problem or issue as well as regular updates Act as SMEs on fields of expertise, and / or escalate to 3rd line, supervisor, or team leader and service desk manager, as required Build rapport and elicit problem details from service desk customers Prioritise incidents, service requests and problems and be flexible and able to adjust based on the uniqueness of each one Administer and maintain, the corporate estate, (workstations, servers, BYOD, MDM, O365, SaaS & on prem Applications, Azure, etc) Identify and become proficient with appropriate software and hardware used and supported by the organisation Perform hands-on fixes, including installing and upgrading software, installing hardware, implementing file backups/restores, and configuring systems and applications Drive an all-inclusive culture that relies in clear, timely, exemplary communication and transparency, by defining expectations, prioritising properly, following through resolution, and conducting post resolution actions (Documentation of resolution as Knowledge Base Articles, post-incident communication, etc) Perform under defined timeframes and proactively report any need for deviation Attend meetings that may be necessary in the performance of your duties Comply with and uphold company policies and procedures, including but not limited to IT, Security, Health and Safety Participate in security related exercises, such as patching, security audits and the remediating actions that derive from these as and when required Understand the operation of Spam Filtering, Web Security and Antivirus Leverage provided RMM tool(s) for monitoring, administration, and remote support Administer and maintain the joiners / movers / leavers process in a timely and secure way Build and distribute corporate hardware while maintaining inventory and asset registers Undertake any additional tasks as may reasonably be required from time to time Work as part of a closely knit team of Service Delivery and collaborate effectively on a daily basis with the other IT teams Participate in the continual improvement of services and processes Create and manage support requests to 3rd party vendors when required and follow to resolution Work with the Change Manager as required per the Change Management process 2nd Line Service Desk Engineer Skills & Experience: Minimum 3 years previous experience in a similar role as a 2nd Line Support in an SLA, CSAT, ITIL driven environment Experience with desktop and server operating systems, O365, SaaS, MDM, and other tools of the trade Working understanding of Active Directory, Exchange, and Microsoft 365, GPO, basic networking, Virtualisation (VMware preferably) Proven written and verbal communication skills Proven analytical and problem-solving abilities Knowledge of computing hardware, including PCs, Servers, mobile devices, and laptops Out of the box troubleshooting, ability to combine information while understanding the larger scale situation, and skills to communicate with non-technical resources of every level Services advertised by Gold Group are those of an Agency and/or an Employment Business. We will contact you within the next 14 days if you are selected for interview. For a copy of our privacy policy please visit our website.
Job Title: End User Device (EUD) Engineer Salary: Umbrella Rate: 250 per day About the Role Service Care Solutions is assisting a police force with the recruitment for an End User Device (EUD) Engineer. The primary purpose of this role is to ensure that end-user device services meet high-quality standards, providing excellent customer experiences and adhering to agreed Service Level Agreements (SLAs). As an EUD Engineer, you will be crucial in maintaining service excellence, troubleshooting issues, and driving continuous improvement within ICT operations. Key Responsibilities Customer Experience: Deliver exceptional support to the forces user base, aiming to minimize disruptions and ensure a seamless user experience. Incident Resolution: Troubleshoot and resolve EUD incidents, requests, and problems within agreed SLAs. Identify and address patterns or trends proactively. Documentation: Inform the EUD Senior Engineer about necessary updates to documentation and knowledge articles. Project Support: Assist in scheduling and supporting moves, projects, events, and technical provisions, ensuring proactive service delivery. Performance Metrics: Meet and exceed agreed Key Performance Indicators (KPIs), User Experience Agreements, and SLAs. Dimensions of the Role Reporting Line: Reports directly to the EUD Operations Lead and collaborates closely with Business Partners, Infrastructure Services, Project and Programme Managers, end users, third-party suppliers, the ICT service desk, and Facilities. Work Environment: The role involves working across multiple locations in Hampshire and may require off-site work with other forces as collaborations expand. Stakeholder Engagement: Engage positively with a range of stakeholders, sharing best practices and providing guidance as needed. Team Collaboration: Work within immediate and/or wider ICT teams to enhance performance and development. Characteristics of the Role Experience: Proven experience in ICT operational delivery, supporting Windows 10, smartphones, laptops, and desktops, and resolving incidents and problems. Skills: Strong troubleshooting and diagnostic skills, and a commitment to excellent customer service. Ability to create and manage documentation. Travel Requirements: Willingness to travel to various locations across Hampshire, with a full UK driving licence essential due to potential unsocial hours and limited public transport options. Qualifications: ITIL V3 Foundation or ITIL V4 equivalent (desirable), experience with ServiceNow (desirable). Essential Criteria Previous experience in ICT operational delivery. Proven support experience with Windows 10, smartphones, laptops, and desktops. Experience in resolving incidents, requests, and problems. Capability to identify and deliver service improvements. Full UK driving licence. Desirable Criteria ITIL V3 Foundation or ITIL V4 equivalent. Experience with ServiceNow. If you are passionate about delivering high-quality support, thrive in a dynamic environment, and are committed to continuous improvement, we encourage you to apply. To apply, please submit your CV and a cover letter detailing your relevant experience and motivation for applying to Lewis Ashcroft at (url removed).
10/02/2025
Contractor
Job Title: End User Device (EUD) Engineer Salary: Umbrella Rate: 250 per day About the Role Service Care Solutions is assisting a police force with the recruitment for an End User Device (EUD) Engineer. The primary purpose of this role is to ensure that end-user device services meet high-quality standards, providing excellent customer experiences and adhering to agreed Service Level Agreements (SLAs). As an EUD Engineer, you will be crucial in maintaining service excellence, troubleshooting issues, and driving continuous improvement within ICT operations. Key Responsibilities Customer Experience: Deliver exceptional support to the forces user base, aiming to minimize disruptions and ensure a seamless user experience. Incident Resolution: Troubleshoot and resolve EUD incidents, requests, and problems within agreed SLAs. Identify and address patterns or trends proactively. Documentation: Inform the EUD Senior Engineer about necessary updates to documentation and knowledge articles. Project Support: Assist in scheduling and supporting moves, projects, events, and technical provisions, ensuring proactive service delivery. Performance Metrics: Meet and exceed agreed Key Performance Indicators (KPIs), User Experience Agreements, and SLAs. Dimensions of the Role Reporting Line: Reports directly to the EUD Operations Lead and collaborates closely with Business Partners, Infrastructure Services, Project and Programme Managers, end users, third-party suppliers, the ICT service desk, and Facilities. Work Environment: The role involves working across multiple locations in Hampshire and may require off-site work with other forces as collaborations expand. Stakeholder Engagement: Engage positively with a range of stakeholders, sharing best practices and providing guidance as needed. Team Collaboration: Work within immediate and/or wider ICT teams to enhance performance and development. Characteristics of the Role Experience: Proven experience in ICT operational delivery, supporting Windows 10, smartphones, laptops, and desktops, and resolving incidents and problems. Skills: Strong troubleshooting and diagnostic skills, and a commitment to excellent customer service. Ability to create and manage documentation. Travel Requirements: Willingness to travel to various locations across Hampshire, with a full UK driving licence essential due to potential unsocial hours and limited public transport options. Qualifications: ITIL V3 Foundation or ITIL V4 equivalent (desirable), experience with ServiceNow (desirable). Essential Criteria Previous experience in ICT operational delivery. Proven support experience with Windows 10, smartphones, laptops, and desktops. Experience in resolving incidents, requests, and problems. Capability to identify and deliver service improvements. Full UK driving licence. Desirable Criteria ITIL V3 Foundation or ITIL V4 equivalent. Experience with ServiceNow. If you are passionate about delivering high-quality support, thrive in a dynamic environment, and are committed to continuous improvement, we encourage you to apply. To apply, please submit your CV and a cover letter detailing your relevant experience and motivation for applying to Lewis Ashcroft at (url removed).
Managed Desktop Engineer 6 - 12 months Location: Hybrid Working - Solihull offices 2-3 days a week .00 Per Day (Inside IR35) This is a 6-12 month contract, working on a migration from SCCM to Intune - and experience of transforming the estate is needed. The successful candidate will have a a strong knowledge of Intune, Config, design and can review poly and carry out investigation into issues. Our client needs someone who can do the technical elements and understands Intune extensively. Must have strong Intune experience. Experience required - SCCM (Microsoft Endpoint Configuration Manager) - Expertise Microsoft Intune (Endpoint Manager) & Modern Device Management (MDM) Windows & Endpoint Security Skills Azure AD, Hybrid Identity & Group Policy Modernization PowerShell & Automation Cloud-Based Application & Desktop Management Migration & Transformation Strategy Troubleshooting & Support Skills Soft Skills & Documentation If you would like to be considered and have experience in the above areas - please submit your application ASAP to Jackie Dean at Jumar for an immediate response and informal discussion. Jumar takes great pride in representing socially responsible clients who not only prioritise diversity and inclusion but also actively combat social inequality. Together, we have the power to make a profound impact on fostering a more equitable and inclusive society. By working with us, you become part of a movement dedicated to promoting a diverse and inclusive workforce.
10/02/2025
Contractor
Managed Desktop Engineer 6 - 12 months Location: Hybrid Working - Solihull offices 2-3 days a week .00 Per Day (Inside IR35) This is a 6-12 month contract, working on a migration from SCCM to Intune - and experience of transforming the estate is needed. The successful candidate will have a a strong knowledge of Intune, Config, design and can review poly and carry out investigation into issues. Our client needs someone who can do the technical elements and understands Intune extensively. Must have strong Intune experience. Experience required - SCCM (Microsoft Endpoint Configuration Manager) - Expertise Microsoft Intune (Endpoint Manager) & Modern Device Management (MDM) Windows & Endpoint Security Skills Azure AD, Hybrid Identity & Group Policy Modernization PowerShell & Automation Cloud-Based Application & Desktop Management Migration & Transformation Strategy Troubleshooting & Support Skills Soft Skills & Documentation If you would like to be considered and have experience in the above areas - please submit your application ASAP to Jackie Dean at Jumar for an immediate response and informal discussion. Jumar takes great pride in representing socially responsible clients who not only prioritise diversity and inclusion but also actively combat social inequality. Together, we have the power to make a profound impact on fostering a more equitable and inclusive society. By working with us, you become part of a movement dedicated to promoting a diverse and inclusive workforce.
Our Harrow based client has an initial 12 month fixed-term contract for a is looking for a Platform Specialist to join their IT Team. You will be responsible for configuring and managing the Office 365 environment and automating tasks using PowerShell. You will be resolving incidents, investigating and solving problems and liaising with other teams and third parties to ensure proper implementation of all user collaboration related solutions. The purpose of the role will be to support the creation and implementation of our clients policies for the full Office 365 E5 product suite, and provide ongoing administrative end user support and management of Office 365 services including Email, OneDrive, Teams, SharePoint and PowerShell Scripting. You will be developing plans and implementing a move of desktops to Microsoft Endpoint Manager, and be the main escalation point for on-site support staff to resolve Office 365 issues and problems. You will play a significant role in the Windows 11 roll out. Indepth understanding and subject matter expertise of Office 365, Windows Server Technologies, Exchange Online, Active Directory (AD) & Azure AD Production experience (circa 2000 plus users) in managing SCCM, InTune, EndPoint Manager and other end user device management technologies. Basic SharePoint development skills and experience in promoting Microsoft user collaboration tools within an organisation. Basic understanding of Firewall and layer 3 networking. Good interpersonal skills and the ability to inspire confidence in client teams and provide an efficient and client centred service. Good communication skills (verbal and written), and be able to communicate effectively with managers and employees with professional ICT practitioners and external agencies and suppliers. For more information please contact: (see below)
10/02/2025
Our Harrow based client has an initial 12 month fixed-term contract for a is looking for a Platform Specialist to join their IT Team. You will be responsible for configuring and managing the Office 365 environment and automating tasks using PowerShell. You will be resolving incidents, investigating and solving problems and liaising with other teams and third parties to ensure proper implementation of all user collaboration related solutions. The purpose of the role will be to support the creation and implementation of our clients policies for the full Office 365 E5 product suite, and provide ongoing administrative end user support and management of Office 365 services including Email, OneDrive, Teams, SharePoint and PowerShell Scripting. You will be developing plans and implementing a move of desktops to Microsoft Endpoint Manager, and be the main escalation point for on-site support staff to resolve Office 365 issues and problems. You will play a significant role in the Windows 11 roll out. Indepth understanding and subject matter expertise of Office 365, Windows Server Technologies, Exchange Online, Active Directory (AD) & Azure AD Production experience (circa 2000 plus users) in managing SCCM, InTune, EndPoint Manager and other end user device management technologies. Basic SharePoint development skills and experience in promoting Microsoft user collaboration tools within an organisation. Basic understanding of Firewall and layer 3 networking. Good interpersonal skills and the ability to inspire confidence in client teams and provide an efficient and client centred service. Good communication skills (verbal and written), and be able to communicate effectively with managers and employees with professional ICT practitioners and external agencies and suppliers. For more information please contact: (see below)
Description Bring your IT career and talents to CDW, where you can have a greater impact, be inspired by our mission and excited about your career and future. A Fortune 200 leader, we're the driven professionals and technology experts companies turn to most to solve their IT challenges. CDW is a leading multi-brand provider of information technology solutions to business, government, education and healthcare customers around the Globe. A Fortune 500 company and member of the S&P 500 Index, CDW was founded in 1984 and employs over 15,000 coworkers, with headquarters across the United States, United Kingdom and Canada. CDW prides itself on "making amazing happen". Our relationships are fueled by our deep expertise and are grounded in the CDW Way. Our empowering leadership makes things happen and inspires their teams to do the same. From the teammates beside us to the leaders who guide us, we move forward together. Job Summary The Product Management team is integral to driving innovation, maximising customer value, and achieving sustainable growth of our propositions and services portfolio. They deliver exceptional products that address market needs, exceed customer expectations, and create meaningful experiences. By leveraging our deep understanding of the market, customer insights, and cutting-edge technology, CDW aims to simplify the complex needs of our customers and sellers. As a Senior Product Manager, you will be responsible for creating real value for customers through research and development, product creation, product launch and in-life management. You will have a collaborative spirit that thrives in an enterprise-scale environment, enabling you to make technology work so people can do great things. Key Responsibilities Ensures the company is prepared to deliver and support the product throughout its lifecycle by owning the process of definition, prototype, launch, and improvement of the products and services. Collaborates closely with sales and delivery teams to define, document, and oversee internal processes that support launched services. Creates cost models for services in collaboration with Product Design Analysts and FP&A/Finance representatives. Responsible for the creation, approval, and final release of all associated documentation required for the ongoing management of assigned products. Provides effective training and workshops for various groups including sales and operational teams on the products which have been developed prior to launch. Understands and clearly articulates the commercial proposition of each product and aspects of business justification both for CDW, chosen partner(s) and the customer. Establishes and maintains relationships with key business and technology stakeholders. Performs internal and external customer research using cost-effective means of gaining insight into the 'voice of the customer'. Continually monitors and optimises the product while in life. Works with the Office of the CTO and internal tools to manage the flow of new concepts with the wider business ensuring clear communication. Documents and maintains a roadmap of future products and enhancements that is aligned with the overall business strategy and vendor roadmaps. Continuous gap analysis of in-life products against trends and competition. Analyzes business case drivers to identify risks and to establish action plans that deliver near, mid-, and long-term results to improve business processes related to the management of CDW's Services portfolio. Identifies partners that can help CDW deliver scalable services and support supplier management teams to onboard key partners. Acts as a voice for product management within the business ensuring the identity and brand of the function is understood across the CDW business units. Shares lessons learnt on product launch and go-to-market initiatives to optimise the product launch and decommission processes. The above is not an exhaustive list of duties and you will be expected to perform different tasks as necessary working in conjunction with the Office of the CTO, Technical Presales, operational teams, legal, finance and sales. Qualifications, Skills & Experience Experience with Microsoft Cloud services and products (Azure, Office 365, CSP and other similar programs). Experience within the Information Technology market with proven experience working as a product manager. Experience and awareness of key managed services elements including support, monitoring, maintenance, and systems management. Proficient awareness of a wide range of technologies and products including categories of Cloud (public, private and hybrid), Storage, Virtualisation, Compute, Networking, Security, Collaboration and Desktop. Experience of working within a fast-paced sales environment. Proven track record of launching and applying best practices for product management across the entire product lifecycle. Experience with commercial modelling within the IT industry. Ability to evangelise a product domain to the wider business. Excellent communication skills, both verbal and written. Strong leadership skills, able to engage and inspire coworkers. Essential Attributes Entrepreneurial and strategic drive: Can drive the 'what' and 'why' of the customer or business problems we are solving. Has an appreciation of the user experience and business/commercial benefits. Multifaceted: Knowledgeable across multiple functional areas such as product management, engineering, user experience (UX), sales, customer support, finance, and marketing. Data-driven: Explores the data behind a certain assumption and can come up with a hypothesis on how a product or feature will move the needle. Clear communicator: Able to articulate the vision and confidently communicate with all stakeholder levels: CDW, Customer, 3rd Parties and Partners. Identifies core messages, conveys complex concepts and responds quickly and appropriately. Commercial Acumen: Understands how customers may want to consume products and can articulate this within a sales environment obtaining buy-in to promote CDW products and services. More about CDW and your career with us: At CDW, you'll work with people who inspire you. People with positive, success-driven attitudes whom you will learn and forge strong relationships with. Bring your best true self - and your best ideas - to CDW. Because diverse perspectives bring forth better problem solving - and better solutions for our customers in a rapidly evolving technology landscape. CDW is an equal opportunity employer committed to maintaining a policy of non-discrimination towards all coworkers and applicants for employment in all aspects of employment. CDW does not discriminate against any applicant because of age, disability, gender reassignment, marriage and civil partnership status, pregnancy and maternity, race, religion/belief, sex, sexual orientation, veteran status, or any other basis that is prohibited by local employment law, including those protected by the UK Equality Act 2010. We encourage candidates from all walks of life to apply and join us in our mission of cultivating a culture of belonging, diversity and inclusion for better collaboration, innovation, and business results. Together, we strive to create a workplace where everyone feels like they belong and is empowered to bring their full energy, capabilities and authenticity for coworker and business benefits. Will you be a part of it? What we offer: Life Assurance Competitive Contributory Pension Private Medical Insurance Enhanced Maternity Pay 25 days holiday + bank holidays Option to buy additional holiday Dental Insurance Season Ticket Loan + additional perks Who we are: CDW is a leading technology solutions provider to business, government, education and healthcare organizations across the globe. Our fingerprints can be found on technology in workplaces of more than 250,000 companies; from fresh-faced start-ups to international conglomerates. With the breadth of products and services we offer, there is no request too big or too small. What you can expect from us: Culture, coworkers, careers. CDW is not only the People Who Get IT but the People who get People. Our relationships are fueled by our deep expertise and grounded in the CDW Way. Our empowering leadership makes things happen and inspires their teams to do the same. From the teammates beside us to the leaders who guide us, we move forward together. At CDW, you'll work with people who inspire you. People with positive, success-driven attitudes who you will learn from and forge strong relationships with. Bring your best true self-and your best ideas-to CDW. Because diverse perspectives bring forth better problem solving-and better solutions for our customers on a rapidly evolving technology landscape.
10/02/2025
Full time
Description Bring your IT career and talents to CDW, where you can have a greater impact, be inspired by our mission and excited about your career and future. A Fortune 200 leader, we're the driven professionals and technology experts companies turn to most to solve their IT challenges. CDW is a leading multi-brand provider of information technology solutions to business, government, education and healthcare customers around the Globe. A Fortune 500 company and member of the S&P 500 Index, CDW was founded in 1984 and employs over 15,000 coworkers, with headquarters across the United States, United Kingdom and Canada. CDW prides itself on "making amazing happen". Our relationships are fueled by our deep expertise and are grounded in the CDW Way. Our empowering leadership makes things happen and inspires their teams to do the same. From the teammates beside us to the leaders who guide us, we move forward together. Job Summary The Product Management team is integral to driving innovation, maximising customer value, and achieving sustainable growth of our propositions and services portfolio. They deliver exceptional products that address market needs, exceed customer expectations, and create meaningful experiences. By leveraging our deep understanding of the market, customer insights, and cutting-edge technology, CDW aims to simplify the complex needs of our customers and sellers. As a Senior Product Manager, you will be responsible for creating real value for customers through research and development, product creation, product launch and in-life management. You will have a collaborative spirit that thrives in an enterprise-scale environment, enabling you to make technology work so people can do great things. Key Responsibilities Ensures the company is prepared to deliver and support the product throughout its lifecycle by owning the process of definition, prototype, launch, and improvement of the products and services. Collaborates closely with sales and delivery teams to define, document, and oversee internal processes that support launched services. Creates cost models for services in collaboration with Product Design Analysts and FP&A/Finance representatives. Responsible for the creation, approval, and final release of all associated documentation required for the ongoing management of assigned products. Provides effective training and workshops for various groups including sales and operational teams on the products which have been developed prior to launch. Understands and clearly articulates the commercial proposition of each product and aspects of business justification both for CDW, chosen partner(s) and the customer. Establishes and maintains relationships with key business and technology stakeholders. Performs internal and external customer research using cost-effective means of gaining insight into the 'voice of the customer'. Continually monitors and optimises the product while in life. Works with the Office of the CTO and internal tools to manage the flow of new concepts with the wider business ensuring clear communication. Documents and maintains a roadmap of future products and enhancements that is aligned with the overall business strategy and vendor roadmaps. Continuous gap analysis of in-life products against trends and competition. Analyzes business case drivers to identify risks and to establish action plans that deliver near, mid-, and long-term results to improve business processes related to the management of CDW's Services portfolio. Identifies partners that can help CDW deliver scalable services and support supplier management teams to onboard key partners. Acts as a voice for product management within the business ensuring the identity and brand of the function is understood across the CDW business units. Shares lessons learnt on product launch and go-to-market initiatives to optimise the product launch and decommission processes. The above is not an exhaustive list of duties and you will be expected to perform different tasks as necessary working in conjunction with the Office of the CTO, Technical Presales, operational teams, legal, finance and sales. Qualifications, Skills & Experience Experience with Microsoft Cloud services and products (Azure, Office 365, CSP and other similar programs). Experience within the Information Technology market with proven experience working as a product manager. Experience and awareness of key managed services elements including support, monitoring, maintenance, and systems management. Proficient awareness of a wide range of technologies and products including categories of Cloud (public, private and hybrid), Storage, Virtualisation, Compute, Networking, Security, Collaboration and Desktop. Experience of working within a fast-paced sales environment. Proven track record of launching and applying best practices for product management across the entire product lifecycle. Experience with commercial modelling within the IT industry. Ability to evangelise a product domain to the wider business. Excellent communication skills, both verbal and written. Strong leadership skills, able to engage and inspire coworkers. Essential Attributes Entrepreneurial and strategic drive: Can drive the 'what' and 'why' of the customer or business problems we are solving. Has an appreciation of the user experience and business/commercial benefits. Multifaceted: Knowledgeable across multiple functional areas such as product management, engineering, user experience (UX), sales, customer support, finance, and marketing. Data-driven: Explores the data behind a certain assumption and can come up with a hypothesis on how a product or feature will move the needle. Clear communicator: Able to articulate the vision and confidently communicate with all stakeholder levels: CDW, Customer, 3rd Parties and Partners. Identifies core messages, conveys complex concepts and responds quickly and appropriately. Commercial Acumen: Understands how customers may want to consume products and can articulate this within a sales environment obtaining buy-in to promote CDW products and services. More about CDW and your career with us: At CDW, you'll work with people who inspire you. People with positive, success-driven attitudes whom you will learn and forge strong relationships with. Bring your best true self - and your best ideas - to CDW. Because diverse perspectives bring forth better problem solving - and better solutions for our customers in a rapidly evolving technology landscape. CDW is an equal opportunity employer committed to maintaining a policy of non-discrimination towards all coworkers and applicants for employment in all aspects of employment. CDW does not discriminate against any applicant because of age, disability, gender reassignment, marriage and civil partnership status, pregnancy and maternity, race, religion/belief, sex, sexual orientation, veteran status, or any other basis that is prohibited by local employment law, including those protected by the UK Equality Act 2010. We encourage candidates from all walks of life to apply and join us in our mission of cultivating a culture of belonging, diversity and inclusion for better collaboration, innovation, and business results. Together, we strive to create a workplace where everyone feels like they belong and is empowered to bring their full energy, capabilities and authenticity for coworker and business benefits. Will you be a part of it? What we offer: Life Assurance Competitive Contributory Pension Private Medical Insurance Enhanced Maternity Pay 25 days holiday + bank holidays Option to buy additional holiday Dental Insurance Season Ticket Loan + additional perks Who we are: CDW is a leading technology solutions provider to business, government, education and healthcare organizations across the globe. Our fingerprints can be found on technology in workplaces of more than 250,000 companies; from fresh-faced start-ups to international conglomerates. With the breadth of products and services we offer, there is no request too big or too small. What you can expect from us: Culture, coworkers, careers. CDW is not only the People Who Get IT but the People who get People. Our relationships are fueled by our deep expertise and grounded in the CDW Way. Our empowering leadership makes things happen and inspires their teams to do the same. From the teammates beside us to the leaders who guide us, we move forward together. At CDW, you'll work with people who inspire you. People with positive, success-driven attitudes who you will learn from and forge strong relationships with. Bring your best true self-and your best ideas-to CDW. Because diverse perspectives bring forth better problem solving-and better solutions for our customers on a rapidly evolving technology landscape.
Senior End User Computing Engineer Location: London Bridge Job Type: Full-time, 37.5 hours per week Contract Type: Permanent HCA Healthcare UK's Information Technology Group (ITG) develops and manages all aspects of healthcare IT across our portfolio of hospitals, clinics, outpatient centers, laboratories, and other associated businesses. The ITG Technology Delivery team is responsible for maintaining all technology infrastructure components, as well as managing applications, services, storage, networking, and connectivity elements used in day-to-day operations. What you'll do: Ensure that system software is provisioned and configured to facilitate the achievement of service objectives. Evaluate new system software and recommend adoption if appropriate. Plan the provisioning and testing of new versions of system software. Investigate and coordinate the resolution of potential and actual service problems. Ensure that operational procedures and diagnostics for system software are current, accessible, and well understood. Provide technical leadership to optimize the performance of IT infrastructure. Investigate and manage the adoption of tools, techniques, and processes (including automation) for the management of systems and services. Oversee the planning, installation, maintenance, and acceptance of new and updated infrastructure components and infrastructure-based services. Align to service expectations, security requirements, and other quality standards. Ensure that operational procedures and documentation are fit for purpose and kept up to date. Identify, record, monitor, and resolve operational issues. Provide appropriate status and other reports to specialists, users, and managers. As part of joining the EUC team, you will be involved in working on the following: EUD Offering and Standards EUD Management via SCCM Messaging - Office 365, Teams, Email Citrix - App and Desktop deployment MDM - InTune and JAMF Why HCA UK? HCA has become one of the world's leading healthcare providers, investing over £500 million in the latest treatments, technology, techniques, medication, and facilities. We offer unrivalled opportunities for career progression and working conditions that prioritize both mental and physical wellbeing. By caring for our employees, we empower them to provide exceptional care for our patients. You'll be eligible for: 25 days holiday each year (plus bank holidays) increasing with service, with option to buy or sell leave. Private Healthcare Insurance for treatment at our leading hospitals. Private pension contribution which increases with length of service. Season Ticket Loan and Cycle to Work scheme. Group Life Assurance from day one. Critical illness cover. Enhanced Maternity and Paternity pay. Corporate staff discount for all facilities including Maternity packages at The Portland. Comprehensive range of flexible health, protection, and lifestyle benefits. Discounts with over 800 major retailers. Diversity and Inclusion We believe healthcare is built on a foundation of inclusion, compassion, and respect for our patients and each other. We're creating a truly inclusive environment, where individual differences are celebrated, and everyone can achieve their potential. About Us Life with us means taking pride in your team and delivering the highest quality care. We'll support your ongoing learning in an environment that features advanced equipment and practices, one of the best colleague-to-patient ratios in the UK, and varied, interesting work. As part of HCA Healthcare US, the world's largest healthcare company, we promise that you'll learn from experts in every department and that your opportunities will be endless. HCA Healthcare: Over 50 years of creating a healthier tomorrow
08/02/2025
Full time
Senior End User Computing Engineer Location: London Bridge Job Type: Full-time, 37.5 hours per week Contract Type: Permanent HCA Healthcare UK's Information Technology Group (ITG) develops and manages all aspects of healthcare IT across our portfolio of hospitals, clinics, outpatient centers, laboratories, and other associated businesses. The ITG Technology Delivery team is responsible for maintaining all technology infrastructure components, as well as managing applications, services, storage, networking, and connectivity elements used in day-to-day operations. What you'll do: Ensure that system software is provisioned and configured to facilitate the achievement of service objectives. Evaluate new system software and recommend adoption if appropriate. Plan the provisioning and testing of new versions of system software. Investigate and coordinate the resolution of potential and actual service problems. Ensure that operational procedures and diagnostics for system software are current, accessible, and well understood. Provide technical leadership to optimize the performance of IT infrastructure. Investigate and manage the adoption of tools, techniques, and processes (including automation) for the management of systems and services. Oversee the planning, installation, maintenance, and acceptance of new and updated infrastructure components and infrastructure-based services. Align to service expectations, security requirements, and other quality standards. Ensure that operational procedures and documentation are fit for purpose and kept up to date. Identify, record, monitor, and resolve operational issues. Provide appropriate status and other reports to specialists, users, and managers. As part of joining the EUC team, you will be involved in working on the following: EUD Offering and Standards EUD Management via SCCM Messaging - Office 365, Teams, Email Citrix - App and Desktop deployment MDM - InTune and JAMF Why HCA UK? HCA has become one of the world's leading healthcare providers, investing over £500 million in the latest treatments, technology, techniques, medication, and facilities. We offer unrivalled opportunities for career progression and working conditions that prioritize both mental and physical wellbeing. By caring for our employees, we empower them to provide exceptional care for our patients. You'll be eligible for: 25 days holiday each year (plus bank holidays) increasing with service, with option to buy or sell leave. Private Healthcare Insurance for treatment at our leading hospitals. Private pension contribution which increases with length of service. Season Ticket Loan and Cycle to Work scheme. Group Life Assurance from day one. Critical illness cover. Enhanced Maternity and Paternity pay. Corporate staff discount for all facilities including Maternity packages at The Portland. Comprehensive range of flexible health, protection, and lifestyle benefits. Discounts with over 800 major retailers. Diversity and Inclusion We believe healthcare is built on a foundation of inclusion, compassion, and respect for our patients and each other. We're creating a truly inclusive environment, where individual differences are celebrated, and everyone can achieve their potential. About Us Life with us means taking pride in your team and delivering the highest quality care. We'll support your ongoing learning in an environment that features advanced equipment and practices, one of the best colleague-to-patient ratios in the UK, and varied, interesting work. As part of HCA Healthcare US, the world's largest healthcare company, we promise that you'll learn from experts in every department and that your opportunities will be endless. HCA Healthcare: Over 50 years of creating a healthier tomorrow
IT Service Desk Apprentice Location: Vesty Business Park, Vesty Road, Bootle, L30 1NY Qualification; Level 3 Information Communications Technician 17,500 starting salary Ref: 1182 When you join one of Telent's Apprenticeship Programmes you will be working as part of a company that effects the everyday lives of people across the UK and Ireland. With our diverse portfolio of projects and areas of specialities, we offer a range of apprenticeships to suit different types of learners. You will have the opportunity to grow, develop and learn from professionals whilst building your career with Telent and gaining industry leading qualifications. We rely on our Early Careers Talent to become our leaders of the future, so its vitally important for us to find the individuals with passion and potential to achieve together. Join Telent and be part of something bigger. When you join our IT Team at Telent, you'll be empowered to innovate and drive common solutions, working closely with technical experts who are proud of the impact their work makes. Come and join a high-performing team that are dedicated to complex and critical tasks. Help us build and keep the nation's critical infrastructure connected and protected. What you'll do: Provision of 1ST, 2nd and 3rd line remote and in person IT support of End User Compute environment, software distribution and software packaging. Taking ownership for all incidents and requests Initial incident triage of all requests Maintaining the rapport with customers by displaying a detailed understanding of their support requirements Maintaining high levels of incident ownership through the incident lifecycle to a satisfactory customer resolution Learn and follow the Escalations Procedure and understanding the process Ensuring timely call resolution to achieve Service Level Agreements Learn how to document existing IT solutions and processes Identify improvements to existing IT solutions and process Install, configure, upgrade and support hardware such as laptops, desktops, printers and telephony Incident, Service Request & Asset management Provide excellent customer service and support to ensure timely and effective resolution of user issues. Implement industry-accepted security baselines and provide compliance reporting. Evaluate user requirements and recommend technical solutions. Monitor and analyse computer system performance and capacity, and provide recommendations for improving the computing infrastructure. Who you are & what to prepare for: This role would suit someone who is passionate about ICT, troubleshooting and enjoy problem solving. We don't require individuals with experience as we will provide full training in all aspects of the role to ensuring safe working practises are met. We are looking for candidates with the right attitude, commitment, and desire to learn Although supported throughout the programme by us at Telent you will need to take ownership of your tasks and personal development Our customer service is critical to our users and the services we provide and having a flare for customer service is an important trait to be successful in the role. You will need to have strong problems solving and attention skills. Communication is vital; you will need to be an effective communicator both in writing and verbally The Requirements: Minimum of 5 GCSE's Grade 4 or higher (or equivalent qualification). This must include Maths, English and a Science or IT based subject Must be eligible to work in the UK Must be over the age of 18 by September 2025 Be able to pass government vetting and Security Clearance Programme Specifics: This apprenticeship is typically 24 months in duration Starting salary of 17,500 which will increase throughout the duration of the programme The qualification you gain will be a Level 3 Information Communications Technician. Our chosen training provider Bragd will support you in obtaining your qualification You will be required to work onsite at our Liverpool location specified. On completion of your apprenticeship, we hope to offer you a full-time position with Telent where you can continue to pursue your career You will be mentored by colleagues, supervisors, managers and tutors throughout the programme What we offer: A career at Telent can span sectors, roles, technologies, and customers giving you the opportunity to develop, learn new skills and make an impact. We are growing and we rely on our committed Team to deliver. We nurture the talent that makes this happen, by our on-going commitment to creating an inclusive culture that respects and values difference, that celebrates diverse ideas. We want everyone to feel they can be themselves and to thrive at work. The additional benefits with this role: 34 days holiday, including public holidays, plus the option to buy or sell five days each year Company pension scheme A range of family friendly policies Occupational health support and wellbeing Portal Discounts on Cinema, Restaurants and Shopping with Telent Reward scheme About Telent Telent is a leading technology company and specialist in the design, build, support and maintenance, drawing on decades of experience in mission critical communications and technology. of the UK's critical digital infrastructure. The work we do helps connect thousands of people and communities, using the best technology and innovation available. When you join us, you'll have the opportunity to make a real impact on all our futures by fulfilling your potential and delivering high performance. We work together to make everyday life work better for everyone. You'll be part of a team of more than 3,000 brilliant, dedicated people committed to getting the job done well. Brilliance brought together. (url removed) are guided by our values and behaviours: Be Inclusive Take Responsibility Collaborate Be Customer-focused
07/02/2025
Full time
IT Service Desk Apprentice Location: Vesty Business Park, Vesty Road, Bootle, L30 1NY Qualification; Level 3 Information Communications Technician 17,500 starting salary Ref: 1182 When you join one of Telent's Apprenticeship Programmes you will be working as part of a company that effects the everyday lives of people across the UK and Ireland. With our diverse portfolio of projects and areas of specialities, we offer a range of apprenticeships to suit different types of learners. You will have the opportunity to grow, develop and learn from professionals whilst building your career with Telent and gaining industry leading qualifications. We rely on our Early Careers Talent to become our leaders of the future, so its vitally important for us to find the individuals with passion and potential to achieve together. Join Telent and be part of something bigger. When you join our IT Team at Telent, you'll be empowered to innovate and drive common solutions, working closely with technical experts who are proud of the impact their work makes. Come and join a high-performing team that are dedicated to complex and critical tasks. Help us build and keep the nation's critical infrastructure connected and protected. What you'll do: Provision of 1ST, 2nd and 3rd line remote and in person IT support of End User Compute environment, software distribution and software packaging. Taking ownership for all incidents and requests Initial incident triage of all requests Maintaining the rapport with customers by displaying a detailed understanding of their support requirements Maintaining high levels of incident ownership through the incident lifecycle to a satisfactory customer resolution Learn and follow the Escalations Procedure and understanding the process Ensuring timely call resolution to achieve Service Level Agreements Learn how to document existing IT solutions and processes Identify improvements to existing IT solutions and process Install, configure, upgrade and support hardware such as laptops, desktops, printers and telephony Incident, Service Request & Asset management Provide excellent customer service and support to ensure timely and effective resolution of user issues. Implement industry-accepted security baselines and provide compliance reporting. Evaluate user requirements and recommend technical solutions. Monitor and analyse computer system performance and capacity, and provide recommendations for improving the computing infrastructure. Who you are & what to prepare for: This role would suit someone who is passionate about ICT, troubleshooting and enjoy problem solving. We don't require individuals with experience as we will provide full training in all aspects of the role to ensuring safe working practises are met. We are looking for candidates with the right attitude, commitment, and desire to learn Although supported throughout the programme by us at Telent you will need to take ownership of your tasks and personal development Our customer service is critical to our users and the services we provide and having a flare for customer service is an important trait to be successful in the role. You will need to have strong problems solving and attention skills. Communication is vital; you will need to be an effective communicator both in writing and verbally The Requirements: Minimum of 5 GCSE's Grade 4 or higher (or equivalent qualification). This must include Maths, English and a Science or IT based subject Must be eligible to work in the UK Must be over the age of 18 by September 2025 Be able to pass government vetting and Security Clearance Programme Specifics: This apprenticeship is typically 24 months in duration Starting salary of 17,500 which will increase throughout the duration of the programme The qualification you gain will be a Level 3 Information Communications Technician. Our chosen training provider Bragd will support you in obtaining your qualification You will be required to work onsite at our Liverpool location specified. On completion of your apprenticeship, we hope to offer you a full-time position with Telent where you can continue to pursue your career You will be mentored by colleagues, supervisors, managers and tutors throughout the programme What we offer: A career at Telent can span sectors, roles, technologies, and customers giving you the opportunity to develop, learn new skills and make an impact. We are growing and we rely on our committed Team to deliver. We nurture the talent that makes this happen, by our on-going commitment to creating an inclusive culture that respects and values difference, that celebrates diverse ideas. We want everyone to feel they can be themselves and to thrive at work. The additional benefits with this role: 34 days holiday, including public holidays, plus the option to buy or sell five days each year Company pension scheme A range of family friendly policies Occupational health support and wellbeing Portal Discounts on Cinema, Restaurants and Shopping with Telent Reward scheme About Telent Telent is a leading technology company and specialist in the design, build, support and maintenance, drawing on decades of experience in mission critical communications and technology. of the UK's critical digital infrastructure. The work we do helps connect thousands of people and communities, using the best technology and innovation available. When you join us, you'll have the opportunity to make a real impact on all our futures by fulfilling your potential and delivering high performance. We work together to make everyday life work better for everyone. You'll be part of a team of more than 3,000 brilliant, dedicated people committed to getting the job done well. Brilliance brought together. (url removed) are guided by our values and behaviours: Be Inclusive Take Responsibility Collaborate Be Customer-focused
Role: Service Desk Engineer Location: North Yorkshire Salary: £37,000 - £43,000 per annum Technical Resources are seeking an experienced Service Desk Engineer in North Yorkshire to provide exceptional IT support and incident resolution, ensuring the smooth operation of critical public sector services. The role involves supporting customers both remotely and on-site, including office, warehouse, and off-site locations, to resolve user, software, hardware, infrastructure, and IT security issues. The ideal candidate will possess strong technical expertise, excellent communication skills, and the ability to manage both IT managers and non-technical users. Responsibilities: Maintain a CSAT score of 8.5+ for all customers. Travel to customer sites across the UK and internationally as required. Answer incoming service calls, ensuring every call is captured and appropriately actioned. Act as a technical point of escalation for service desk colleagues, ensuring quick resolution of tickets. Log and manage tickets in line with the Incident Management process. Maintain a healthy ticket queue with daily updates and ensure that tickets older than two weeks are actively being worked on. Ensure all changes are logged according to Change Management processes. Proactively respond to monitoring alerts. Perform weekly ticket reviews and monthly service reviews with clients. Manage and maintain Licensing and certificates for customers. Ensure compliance with ISO27001, 9001, 14001, & 45001 policies and procedures. Ensure the confidentiality, integrity, and availability of customer and internal IT assets. Experience and Certifications Required: Proven experience as a Support Engineer, IT Support Specialist, or similar role. Strong organisational skills and the ability to prioritise tasks effectively. Intermediate level skills with Microsoft packages, especially Word, PowerPoint, and Excel. Experience with Microsoft environments (Active Directory, Azure AD, Windows Server, GPO, Windows Desktop, SQL). Experience with CCTV, Milestone, and Brief Cam applications and infrastructure. Solid networking knowledge, including Firewalls, LAN configuration, troubleshooting, and diagnostics. Experience in customer service, with the ability to communicate technical issues to non-technical users. Full UK driving license and own car. Ability to obtain Security Clearance and Non-Police Personnel Vetting (NPPV3+SC). Willingness to travel to customer sites and be away from home as needed. Willing to work evenings and weekends when necessary. Please apply with an up-to-date CV for more information. We can only accept candidates who have the Right To Work in the UK
07/02/2025
Full time
Role: Service Desk Engineer Location: North Yorkshire Salary: £37,000 - £43,000 per annum Technical Resources are seeking an experienced Service Desk Engineer in North Yorkshire to provide exceptional IT support and incident resolution, ensuring the smooth operation of critical public sector services. The role involves supporting customers both remotely and on-site, including office, warehouse, and off-site locations, to resolve user, software, hardware, infrastructure, and IT security issues. The ideal candidate will possess strong technical expertise, excellent communication skills, and the ability to manage both IT managers and non-technical users. Responsibilities: Maintain a CSAT score of 8.5+ for all customers. Travel to customer sites across the UK and internationally as required. Answer incoming service calls, ensuring every call is captured and appropriately actioned. Act as a technical point of escalation for service desk colleagues, ensuring quick resolution of tickets. Log and manage tickets in line with the Incident Management process. Maintain a healthy ticket queue with daily updates and ensure that tickets older than two weeks are actively being worked on. Ensure all changes are logged according to Change Management processes. Proactively respond to monitoring alerts. Perform weekly ticket reviews and monthly service reviews with clients. Manage and maintain Licensing and certificates for customers. Ensure compliance with ISO27001, 9001, 14001, & 45001 policies and procedures. Ensure the confidentiality, integrity, and availability of customer and internal IT assets. Experience and Certifications Required: Proven experience as a Support Engineer, IT Support Specialist, or similar role. Strong organisational skills and the ability to prioritise tasks effectively. Intermediate level skills with Microsoft packages, especially Word, PowerPoint, and Excel. Experience with Microsoft environments (Active Directory, Azure AD, Windows Server, GPO, Windows Desktop, SQL). Experience with CCTV, Milestone, and Brief Cam applications and infrastructure. Solid networking knowledge, including Firewalls, LAN configuration, troubleshooting, and diagnostics. Experience in customer service, with the ability to communicate technical issues to non-technical users. Full UK driving license and own car. Ability to obtain Security Clearance and Non-Police Personnel Vetting (NPPV3+SC). Willingness to travel to customer sites and be away from home as needed. Willing to work evenings and weekends when necessary. Please apply with an up-to-date CV for more information. We can only accept candidates who have the Right To Work in the UK
Service Desk Manager Helpdesk Manager ServiceDesk Manager SDM £40-45k+ Berkshire on site Looking for a strong Service Desk Manager Helpdesk Manager ServiceDesk Manager SDM to work for an exciting client in Berkshire, the Service Desk Manager SDM will be working on site. The Service Desk Manager SDM responsibilities will involve but not be limited to: Working directly for the Service Director maintaining and monitoring project schedules Day to day management and responsibility of service desk including a team of Service Desk and Desktop support Analysts, ensuring appropriate business support coverage with staff shift rotations. Provide 1 & 2nd line incident and request fulfilment, working very closely with IT support technicians in other teams Participate as a Major Incident Manager process (MIM) for P1/P2 incidents. Tracks ticket trends in the ITSM toolset, identifying areas for improvement and putting improvement actions in place
06/02/2025
Full time
Service Desk Manager Helpdesk Manager ServiceDesk Manager SDM £40-45k+ Berkshire on site Looking for a strong Service Desk Manager Helpdesk Manager ServiceDesk Manager SDM to work for an exciting client in Berkshire, the Service Desk Manager SDM will be working on site. The Service Desk Manager SDM responsibilities will involve but not be limited to: Working directly for the Service Director maintaining and monitoring project schedules Day to day management and responsibility of service desk including a team of Service Desk and Desktop support Analysts, ensuring appropriate business support coverage with staff shift rotations. Provide 1 & 2nd line incident and request fulfilment, working very closely with IT support technicians in other teams Participate as a Major Incident Manager process (MIM) for P1/P2 incidents. Tracks ticket trends in the ITSM toolset, identifying areas for improvement and putting improvement actions in place
We're BDO. An accountancy and business advisory firm, providing the advice and solutions entrepreneurial organisations need to navigate today's changing world. We work with the companies that are Britain's economic engine - ambitious, entrepreneurially-spirited and high growth businesses that fuel the economy - and directly advise the owners and management teams that lead them. We'll broaden your horizons To ensure our services and applications are fit for the modern market, our IT team collaborates with every department. They develop, they explore and they implement the new ideas helping us to change the future of accounting, tax and business consulting. But, just as importantly, they maintain the tech that keeps us advancing. By testing and adopting the future of financial technical solutions, they find new and exciting ways to drive us forward. In an IT role at BDO, you'll become part of a team that acts as the backbone for our business. No matter who you are or what your skillset is, we'll give you the training and support you need to achieve whatever you put your mind to. We'll help you succeed Leading organisations trust us because of the quality of our advice. That quality grows from a thorough understanding of their business, and that understanding comes from working closely with them and building long-lasting relationships. You'll be someone who is both comfortable working proactively and managing your own tasks, as well as confident collaborating with others and communicating regularly with senior managers, directors, and BDO's partners to help businesses effectively. You'll be encouraged to identify and draw attention to opportunities for enhancing our delivery and providing additional services to organisations we work with. We are seeking a highly skilled Senior Endpoint Engineer to join our Endpoint Management Team. This is a technical role, focusing on managing, maintaining, and evolving the department's endpoint ecosystem. This includes Windows laptops, iOS devices, Citrix Cloud VDI, and developer virtual machines. As a key contributor, you will lead technical delivery, collaborate with the Endpoint Manager on backlog management and sprint planning, and ensure alignment with architectural designs and roadmaps provided by Modern Workplace Architects. This is an exciting opportunity to drive our transition to cloud management, migrate Citrix Cloud VDI to Azure Virtual Desktop, and implement Microsoft DevBox for developer workstations. You'll also: Oversee the deployment, management, and optimization of Windows laptops using Microsoft Intune, iOS devices via Intune and Apple Business Manager, Citrix Cloud VDI, transitioning to Azure Virtual Desktop, and developer Virtual Machines with plans to adopt Microsoft DevBox. Lead technical initiatives to centralize endpoint management on cloud-based solutions. Design and implement the migration of Citrix Cloud VDI to Azure Virtual Desktop. Drive adoption and integration of Microsoft DevBox. Deliver high-quality technical solutions in alignment with Modern Workplace architectural roadmaps. Act as a technical escalation point for complex issues within the endpoint ecosystem. Ensure adherence to security best practices and compliance requirements. Collaborate with the Endpoint Manager to manage the team's backlog and sprint planning. Identify and prioritize tasks to ensure delivery aligns with organizational goals. Work closely with Modern Workplace Architects, IT Operations, and other teams to deliver integrated solutions. Provide mentoring and technical guidance to junior engineers within the team. You'll be someone with: Proven experience in endpoint management, including Windows and iOS platforms. Strong expertise in Microsoft Intune and Apple Business Manager. Deep understanding of Citrix Cloud VDI and Azure Virtual Desktop (or similar technologies). Experience implementing Microsoft DevBox or similar developer environments. Strong technical knowledge of Microsoft 365, Azure AD, and enterprise security best practices. The ability to lead technical delivery and prioritize workload in an Agile environment. The ability to troubleshoot complex endpoint issues. Relevant certifications such as Microsoft Certified: Endpoint Administrator Associate, Azure Administrator, or similar. Experience with scripting and automation (e.g., PowerShell, Python). Familiarity with compliance frameworks (e.g., ISO 27001, GDPR). Knowledge of ITIL practices and service management tools. You'll be able to be yourself; we'll recognise and value you for who you are and celebrate and reward your contributions to the business. We're committed to agile working, and we offer every colleague the opportunity to work in ways that suit you, your teams, and the task at hand. At BDO, we'll help you achieve your personal goals and career ambitions, and we have programmes, resources, and frameworks that provide clarity and structure around career development. We're in it together Mutual support and respect is one of BDO's core values and we're proud of our distinctive, people-centred culture. From informal success conversations to formal mentoring and coaching, we'll support you at every stage in your career, whatever your personal and professional needs. Our agile working framework helps us stay connected, bringing teams together where and when it counts so they can share ideas and help one another. At BDO, you'll always have access to the people and resources you need to do your best work. We know that collaboration is the key to creating value for the companies we work with and satisfying experiences for our colleagues, so we've invested in state-of-the-art collaboration spaces in our offices. BDO's people represent a wealth of knowledge and expertise, and we'll encourage you to build your network, work alongside others, and share your skills and experiences. With a range of multidisciplinary events and dedicated resources, you'll never stop learning at BDO. We're looking forward to the future At BDO, we help entrepreneurial businesses to succeed, fuelling the UK economy. Our success is powered by our people, which is why we're always finding new ways to invest in you. Across the UK thousands of unique minds continue to come together to help companies we work with to achieve their ambitions. We've got a clear purpose, and we're confident in our future, because we're adapting and evolving to build on our strengths, ensuring we continue to find the right combination of global reach, integrity and expertise. We shape the future together with openness and clarity, because we believe in empowering people to think creatively about how we can do things better. About Us BDO UK provides tax, audit and assurance, advisory and business outsourcing services. Our clients are Britain's economic engine - ambitious, entrepreneurially-spirited and high growth businesses that fuel the economy - and the owners and management teams that lead them. Our partners and staff are specialists in their fields and have a proactive, flexible approach to helping clients overcome the challenges they face. We aim to be as innovative and entrepreneurial as our clients. Our approach and expertise are what help us deliver exceptional client service. 95% of our clients would recommend us. We operate from 17 locations across the UK, covering all major business centres. We employ 8,000 people who are encouraged to bring their best selves to work; taking responsibility for their work and their relationships with clients. All our people share core values that underpin both our culture and the value that we bring to our clients. Our values are also reflected in continued focus on ESG. Our firm is distinctive and we want to preserve and build on the strengths of our culture and the characteristics that make us both successful and different. We look for people from all kinds of backgrounds who share these same qualities. BDO LLP is a key member of the BDO global network of public accounting, tax and advisory firms. The firms have representation in 166 countries, with 115,700 people working out of over 1,776 offices worldwide. That's BDO and we are proud to be part of it. Being part of an integrated network of firms across the world provides us with myriad opportunities for success.
06/02/2025
Full time
We're BDO. An accountancy and business advisory firm, providing the advice and solutions entrepreneurial organisations need to navigate today's changing world. We work with the companies that are Britain's economic engine - ambitious, entrepreneurially-spirited and high growth businesses that fuel the economy - and directly advise the owners and management teams that lead them. We'll broaden your horizons To ensure our services and applications are fit for the modern market, our IT team collaborates with every department. They develop, they explore and they implement the new ideas helping us to change the future of accounting, tax and business consulting. But, just as importantly, they maintain the tech that keeps us advancing. By testing and adopting the future of financial technical solutions, they find new and exciting ways to drive us forward. In an IT role at BDO, you'll become part of a team that acts as the backbone for our business. No matter who you are or what your skillset is, we'll give you the training and support you need to achieve whatever you put your mind to. We'll help you succeed Leading organisations trust us because of the quality of our advice. That quality grows from a thorough understanding of their business, and that understanding comes from working closely with them and building long-lasting relationships. You'll be someone who is both comfortable working proactively and managing your own tasks, as well as confident collaborating with others and communicating regularly with senior managers, directors, and BDO's partners to help businesses effectively. You'll be encouraged to identify and draw attention to opportunities for enhancing our delivery and providing additional services to organisations we work with. We are seeking a highly skilled Senior Endpoint Engineer to join our Endpoint Management Team. This is a technical role, focusing on managing, maintaining, and evolving the department's endpoint ecosystem. This includes Windows laptops, iOS devices, Citrix Cloud VDI, and developer virtual machines. As a key contributor, you will lead technical delivery, collaborate with the Endpoint Manager on backlog management and sprint planning, and ensure alignment with architectural designs and roadmaps provided by Modern Workplace Architects. This is an exciting opportunity to drive our transition to cloud management, migrate Citrix Cloud VDI to Azure Virtual Desktop, and implement Microsoft DevBox for developer workstations. You'll also: Oversee the deployment, management, and optimization of Windows laptops using Microsoft Intune, iOS devices via Intune and Apple Business Manager, Citrix Cloud VDI, transitioning to Azure Virtual Desktop, and developer Virtual Machines with plans to adopt Microsoft DevBox. Lead technical initiatives to centralize endpoint management on cloud-based solutions. Design and implement the migration of Citrix Cloud VDI to Azure Virtual Desktop. Drive adoption and integration of Microsoft DevBox. Deliver high-quality technical solutions in alignment with Modern Workplace architectural roadmaps. Act as a technical escalation point for complex issues within the endpoint ecosystem. Ensure adherence to security best practices and compliance requirements. Collaborate with the Endpoint Manager to manage the team's backlog and sprint planning. Identify and prioritize tasks to ensure delivery aligns with organizational goals. Work closely with Modern Workplace Architects, IT Operations, and other teams to deliver integrated solutions. Provide mentoring and technical guidance to junior engineers within the team. You'll be someone with: Proven experience in endpoint management, including Windows and iOS platforms. Strong expertise in Microsoft Intune and Apple Business Manager. Deep understanding of Citrix Cloud VDI and Azure Virtual Desktop (or similar technologies). Experience implementing Microsoft DevBox or similar developer environments. Strong technical knowledge of Microsoft 365, Azure AD, and enterprise security best practices. The ability to lead technical delivery and prioritize workload in an Agile environment. The ability to troubleshoot complex endpoint issues. Relevant certifications such as Microsoft Certified: Endpoint Administrator Associate, Azure Administrator, or similar. Experience with scripting and automation (e.g., PowerShell, Python). Familiarity with compliance frameworks (e.g., ISO 27001, GDPR). Knowledge of ITIL practices and service management tools. You'll be able to be yourself; we'll recognise and value you for who you are and celebrate and reward your contributions to the business. We're committed to agile working, and we offer every colleague the opportunity to work in ways that suit you, your teams, and the task at hand. At BDO, we'll help you achieve your personal goals and career ambitions, and we have programmes, resources, and frameworks that provide clarity and structure around career development. We're in it together Mutual support and respect is one of BDO's core values and we're proud of our distinctive, people-centred culture. From informal success conversations to formal mentoring and coaching, we'll support you at every stage in your career, whatever your personal and professional needs. Our agile working framework helps us stay connected, bringing teams together where and when it counts so they can share ideas and help one another. At BDO, you'll always have access to the people and resources you need to do your best work. We know that collaboration is the key to creating value for the companies we work with and satisfying experiences for our colleagues, so we've invested in state-of-the-art collaboration spaces in our offices. BDO's people represent a wealth of knowledge and expertise, and we'll encourage you to build your network, work alongside others, and share your skills and experiences. With a range of multidisciplinary events and dedicated resources, you'll never stop learning at BDO. We're looking forward to the future At BDO, we help entrepreneurial businesses to succeed, fuelling the UK economy. Our success is powered by our people, which is why we're always finding new ways to invest in you. Across the UK thousands of unique minds continue to come together to help companies we work with to achieve their ambitions. We've got a clear purpose, and we're confident in our future, because we're adapting and evolving to build on our strengths, ensuring we continue to find the right combination of global reach, integrity and expertise. We shape the future together with openness and clarity, because we believe in empowering people to think creatively about how we can do things better. About Us BDO UK provides tax, audit and assurance, advisory and business outsourcing services. Our clients are Britain's economic engine - ambitious, entrepreneurially-spirited and high growth businesses that fuel the economy - and the owners and management teams that lead them. Our partners and staff are specialists in their fields and have a proactive, flexible approach to helping clients overcome the challenges they face. We aim to be as innovative and entrepreneurial as our clients. Our approach and expertise are what help us deliver exceptional client service. 95% of our clients would recommend us. We operate from 17 locations across the UK, covering all major business centres. We employ 8,000 people who are encouraged to bring their best selves to work; taking responsibility for their work and their relationships with clients. All our people share core values that underpin both our culture and the value that we bring to our clients. Our values are also reflected in continued focus on ESG. Our firm is distinctive and we want to preserve and build on the strengths of our culture and the characteristics that make us both successful and different. We look for people from all kinds of backgrounds who share these same qualities. BDO LLP is a key member of the BDO global network of public accounting, tax and advisory firms. The firms have representation in 166 countries, with 115,700 people working out of over 1,776 offices worldwide. That's BDO and we are proud to be part of it. Being part of an integrated network of firms across the world provides us with myriad opportunities for success.
£250-£300 per day inside IR35 4 month contract Fully remote Your new role: The role sits in Customers Finance within Supply Chain IT & Projects team. The purpose of Supply Chain is to maximise value for EDF in the UK through the professional supply chain of third-party goods and services. The IT & Projects team is a team of 6 who are instrumental in the development and management of commercial contract post award as well as supporting procurement activity pre-contract award. To maximise overall synergy benefits, you ll work closely with other Supply Chain colleagues within the company to ensure consistency and continuous improvement through competency development, learning opportunities and consistency in approach. Opportunities to utilise Group synergies will be taken where appropriate which will require a close working relationship with Group Procurement. You ll report to the Supply Chain Manager IT and will manage some of the most complex IT contracts. You ll be responsible to review, manage & challenge, wherever necessary, work orders from the strategic vendors on IT services. You ll record, track, maintain & develop a data base of the Work orders and work closely with the business units to review their progress. You ll recommend areas of improvement, reduce the number of Work Order and to improve the processes. You ll proactively engage with the business stakeholders in the identification of the appropriate contract model for the varying business needs and recommend for the right KPIs & deliverables to be added in contracts. Some challenges of this role include the management of relationship with both internal and external stakeholders and identification of risks and delivery of the expected goods and/or services to the required quality in a timely manner, whilst keeping the cost minimum. It ll be your responsibility to ensure risks are understood and mitigated to an agreed level through effective contracting terms. You ll manage the relationship with the strategic partners through SRM (Supplier Relationship Management) Framework. Lead and organise routine & adhoc business meetings with suppliers and internal stakeholders. You ll ensure that the business support teams such as Legal and other stakeholders are involved and contributing to the delivery of the portfolio and manage the workflow to ensure that the acquire Goods and Services process is carried out in a timely manner to meet the business expectations. You ll manage escalations & complaints effectively and ensure mitigating actions are put in place and followed. Knowledge, Key Skills & Experience: To be successful in this role youll have prior experience in the procurement of IT services such as Application Management, End User Computing, Desktop Support, Managed Print Services and/or IT projects. Experience in IT procurement is a MUST for this role. You ll have experience of working with cross functional teams and line management (or a strong desire to do so). You ll have proven experience in the award and development of contract and supply chain strategies for complex, high value projects coupled with a strong understanding of contract and commercial law and sound understanding of contractual terms and conditions. You ll be confident in contract management and providing commercial solutions, as well as being experienced in Supplier Relationship Management. If this vacancy resonates with you or you may know someone, please respond with an updated copy of your CV.
05/02/2025
Contractor
£250-£300 per day inside IR35 4 month contract Fully remote Your new role: The role sits in Customers Finance within Supply Chain IT & Projects team. The purpose of Supply Chain is to maximise value for EDF in the UK through the professional supply chain of third-party goods and services. The IT & Projects team is a team of 6 who are instrumental in the development and management of commercial contract post award as well as supporting procurement activity pre-contract award. To maximise overall synergy benefits, you ll work closely with other Supply Chain colleagues within the company to ensure consistency and continuous improvement through competency development, learning opportunities and consistency in approach. Opportunities to utilise Group synergies will be taken where appropriate which will require a close working relationship with Group Procurement. You ll report to the Supply Chain Manager IT and will manage some of the most complex IT contracts. You ll be responsible to review, manage & challenge, wherever necessary, work orders from the strategic vendors on IT services. You ll record, track, maintain & develop a data base of the Work orders and work closely with the business units to review their progress. You ll recommend areas of improvement, reduce the number of Work Order and to improve the processes. You ll proactively engage with the business stakeholders in the identification of the appropriate contract model for the varying business needs and recommend for the right KPIs & deliverables to be added in contracts. Some challenges of this role include the management of relationship with both internal and external stakeholders and identification of risks and delivery of the expected goods and/or services to the required quality in a timely manner, whilst keeping the cost minimum. It ll be your responsibility to ensure risks are understood and mitigated to an agreed level through effective contracting terms. You ll manage the relationship with the strategic partners through SRM (Supplier Relationship Management) Framework. Lead and organise routine & adhoc business meetings with suppliers and internal stakeholders. You ll ensure that the business support teams such as Legal and other stakeholders are involved and contributing to the delivery of the portfolio and manage the workflow to ensure that the acquire Goods and Services process is carried out in a timely manner to meet the business expectations. You ll manage escalations & complaints effectively and ensure mitigating actions are put in place and followed. Knowledge, Key Skills & Experience: To be successful in this role youll have prior experience in the procurement of IT services such as Application Management, End User Computing, Desktop Support, Managed Print Services and/or IT projects. Experience in IT procurement is a MUST for this role. You ll have experience of working with cross functional teams and line management (or a strong desire to do so). You ll have proven experience in the award and development of contract and supply chain strategies for complex, high value projects coupled with a strong understanding of contract and commercial law and sound understanding of contractual terms and conditions. You ll be confident in contract management and providing commercial solutions, as well as being experienced in Supplier Relationship Management. If this vacancy resonates with you or you may know someone, please respond with an updated copy of your CV.
Join us as a Senior Trading Java Developer at Barclays, where you'll spearhead the evolution of our digital landscape, driving innovation and excellence. In this role, you will be performing activities related to the design, development, unit testing, deployment, support, and maintenance of an exciting transformational enterprise project with high visibility. This ambitious initiative leverages a modern tech stack, offering a unique opportunity to make a significant impact. To be successful as a Senior Trading Java Developer, you should have: Strong experience in Java low latency programming. Experience building enterprise scale desktop and/or web applications within the investment banking domain. Knowledge and experience of software development and collaboration tooling including Git, BitBucket, Confluence, JIRA, etc. Some other highly valued skills may include: Ability to comprehend, implement, and influence complex problems and solutions with an analytical approach. Proficiency with Kafka and working knowledge of UNIX platforms. Familiarity with utilizing Agile Development methodologies, Test Driven Development, and Continuous Delivery. This role will be based in our London office. Purpose of the role To design, develop and improve software, utilizing various engineering methodologies, that provides business, platform, and technology capabilities for our customers and colleagues. Accountabilities Development and delivery of high-quality software solutions by using industry aligned programming languages, frameworks, and tools. Ensuring that code is scalable, maintainable, and optimized for performance. Cross-functional collaboration with product managers, designers, and other engineers to define software requirements, devise solution strategies, and ensure seamless integration and alignment with business objectives. Collaboration with peers, participate in code reviews, and promote a culture of code quality and knowledge sharing. Stay informed of industry technology trends and innovations and actively contribute to the organization's technology communities to foster a culture of technical excellence and growth. Adherence to secure coding practices to mitigate vulnerabilities, protect sensitive data, and ensure secure software solutions. Implementation of effective unit testing practices to ensure proper code design, readability, and reliability. Vice President Expectations To contribute or set strategy, drive requirements and make recommendations for change. Plan resources, budgets, and policies; manage and maintain policies/processes; deliver continuous improvements and escalate breaches of policies/procedures. If managing a team, they define jobs and responsibilities, planning for the department's future needs and operations, counselling employees on performance and contributing to employee pay decisions/changes. If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. OR for an individual contributor, they will be a subject matter expert within own discipline and will guide technical direction. Advise key stakeholders, including functional leadership teams and senior management on functional and cross-functional areas of impact and alignment. Manage and mitigate risks through assessment, in support of the control and governance agenda. Demonstrate leadership and accountability for managing risk and strengthening controls in relation to the work your team does. Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategies. Create solutions based on sophisticated analytical thought comparing and selecting complex alternatives. Seek out, build and maintain trusting relationships and partnerships with internal and external stakeholders in order to accomplish key business objectives. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave.
05/02/2025
Full time
Join us as a Senior Trading Java Developer at Barclays, where you'll spearhead the evolution of our digital landscape, driving innovation and excellence. In this role, you will be performing activities related to the design, development, unit testing, deployment, support, and maintenance of an exciting transformational enterprise project with high visibility. This ambitious initiative leverages a modern tech stack, offering a unique opportunity to make a significant impact. To be successful as a Senior Trading Java Developer, you should have: Strong experience in Java low latency programming. Experience building enterprise scale desktop and/or web applications within the investment banking domain. Knowledge and experience of software development and collaboration tooling including Git, BitBucket, Confluence, JIRA, etc. Some other highly valued skills may include: Ability to comprehend, implement, and influence complex problems and solutions with an analytical approach. Proficiency with Kafka and working knowledge of UNIX platforms. Familiarity with utilizing Agile Development methodologies, Test Driven Development, and Continuous Delivery. This role will be based in our London office. Purpose of the role To design, develop and improve software, utilizing various engineering methodologies, that provides business, platform, and technology capabilities for our customers and colleagues. Accountabilities Development and delivery of high-quality software solutions by using industry aligned programming languages, frameworks, and tools. Ensuring that code is scalable, maintainable, and optimized for performance. Cross-functional collaboration with product managers, designers, and other engineers to define software requirements, devise solution strategies, and ensure seamless integration and alignment with business objectives. Collaboration with peers, participate in code reviews, and promote a culture of code quality and knowledge sharing. Stay informed of industry technology trends and innovations and actively contribute to the organization's technology communities to foster a culture of technical excellence and growth. Adherence to secure coding practices to mitigate vulnerabilities, protect sensitive data, and ensure secure software solutions. Implementation of effective unit testing practices to ensure proper code design, readability, and reliability. Vice President Expectations To contribute or set strategy, drive requirements and make recommendations for change. Plan resources, budgets, and policies; manage and maintain policies/processes; deliver continuous improvements and escalate breaches of policies/procedures. If managing a team, they define jobs and responsibilities, planning for the department's future needs and operations, counselling employees on performance and contributing to employee pay decisions/changes. If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. OR for an individual contributor, they will be a subject matter expert within own discipline and will guide technical direction. Advise key stakeholders, including functional leadership teams and senior management on functional and cross-functional areas of impact and alignment. Manage and mitigate risks through assessment, in support of the control and governance agenda. Demonstrate leadership and accountability for managing risk and strengthening controls in relation to the work your team does. Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategies. Create solutions based on sophisticated analytical thought comparing and selecting complex alternatives. Seek out, build and maintain trusting relationships and partnerships with internal and external stakeholders in order to accomplish key business objectives. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave.
IT Business Change Manager Location: Glasgow Hybrid - 3 Days a week in office Salary: Up to £62,000 with 10% bonus As the Business IT Change Manager, you will play a pivotal role in supporting the Executive Team to ensure the successful IT capability of existing systems and lead the development of new technology as the business grows. Get in touch to hear about a role where you'll play a key role in ensuring the performance of IT systems, driving growth through successful project delivery, and collaborating with senior internal and external stakeholders. Key Responsibilities: Develop and deliver the Business IT Change Plan to align with future growth. Manage and maintain facility and capital systems, identifying opportunities and mitigating risks. Act as the lead contact for client onboarding, system configuration, and end-to-end testing. Collaborate with the Senior Leadership Team to deliver IT solutions that support business opportunities. Oversee IT infrastructure services, including networks, IT security, telecommunications, and desktop applications. Provide regular reporting on the Business IT Plan to the Senior Leadership Team. Key Skills: Essential Skills & Experience: Degree or equivalent experience in IT or FM/Engineering project management. Formal project management certification (eg, PRINCE2, PMI, APM). Proven experience delivering end-to-end IT projects and managing change. Strong third-party vendor management skills, including procurement. Excellent interpersonal skills and the ability to manage multiple priorities. Desirable Skills: Experience in application delivery. Practitioner certification in Business Analysis (eg, BCS). For more information: Message or contact Adam McGlashan: (see below)
05/02/2025
Full time
IT Business Change Manager Location: Glasgow Hybrid - 3 Days a week in office Salary: Up to £62,000 with 10% bonus As the Business IT Change Manager, you will play a pivotal role in supporting the Executive Team to ensure the successful IT capability of existing systems and lead the development of new technology as the business grows. Get in touch to hear about a role where you'll play a key role in ensuring the performance of IT systems, driving growth through successful project delivery, and collaborating with senior internal and external stakeholders. Key Responsibilities: Develop and deliver the Business IT Change Plan to align with future growth. Manage and maintain facility and capital systems, identifying opportunities and mitigating risks. Act as the lead contact for client onboarding, system configuration, and end-to-end testing. Collaborate with the Senior Leadership Team to deliver IT solutions that support business opportunities. Oversee IT infrastructure services, including networks, IT security, telecommunications, and desktop applications. Provide regular reporting on the Business IT Plan to the Senior Leadership Team. Key Skills: Essential Skills & Experience: Degree or equivalent experience in IT or FM/Engineering project management. Formal project management certification (eg, PRINCE2, PMI, APM). Proven experience delivering end-to-end IT projects and managing change. Strong third-party vendor management skills, including procurement. Excellent interpersonal skills and the ability to manage multiple priorities. Desirable Skills: Experience in application delivery. Practitioner certification in Business Analysis (eg, BCS). For more information: Message or contact Adam McGlashan: (see below)