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3rd Line ICT Support Engineer Salary £50,000* per annum - *the salary includes a market supplement (reviewed annually), base pay band Grade F (£36,124 - £40,476). Based at Derbyshire Fire & Rescue Service Headquarters, Butterley Hall, Ripley, Derbyshire. Agile working arrangements can be discussed with the successful candidate. Derbyshire Fire & Rescue Service is looking to recruit a 3rd Line ICT Support Engineer to assist in ensuring the IT infrastructure, Systems and Data are fit for purpose, secure, subject to continual improvement, and that our end-users are provided excellent support and customer service. As a 3rd Line ICT Support Engineer, you will be responsible for providing support for a range of infrastructure technologies, including networking, switches, firewalls, windows servers, end user systems, station end equipment (mobile devices, pagers, alerters), supporting system administrators and troubleshooting issues across the ICT estate. Known for your customer-focused approach, you will support the Service’s users, assisting in diagnosing and solving issues across our ICT infrastructure, systems and data including physical, virtual and cloud environments. You will assist the ICT Service Delivery Manager in providing excellent support to business-critical applications, requiring you to possess excellent time management and organisational skills, communications skills, alongside a broad technical knowledge.  You will be able to demonstrate: Excellent ICT Problem solving in a mission critical environment. A strong understanding of networking technologies, including switches & firewalls. A strong understanding of Microsoft Windows operating system technologies. A strong understanding of virtualised server and desktop provision. A strong understanding of cloud-based infrastructure. An excellent all-round ICT support understanding and working as part of a busy technical team. Can we count on you to deliver a customer-focused service that is consistent, reliable and focused on excellence? There will be a requirement for some travel for which a pool car will be provided. The normal working week is 37 hours, usually worked Monday to Friday, however you may occasionally need to work beyond normal office hours, evenings and weekends as required.  The postholder will also be required to provide rota cover on the Recall to Duty Scheme. In return we offer; Flexible working hours. Family friendly policies. Annual Leave entitlement of 27 days, increasing to 32 days after 5 years’ service. Free, secure on-site car parking. Health & wellbeing services, including free access to gyms at Derbyshire Fire & Rescue Service locations. Employee discount scheme (Boost). Employee support networks. Enhanced Maternity Pay (subject to meeting eligibility criteria). Occupational Sick Pay subject to length of service, increasing up to 6 months’ full & 6 months’ half after 5 years’ service. Ongoing training and development opportunities. Eligibility to join the Local Government Pension Scheme with generous employer contributions. Eligibility to join Additional Voluntary Contributions (AVC) offering highly beneficial tax advantages. We are committed to equality and fairness at work.  Applications are encouraged from all diverse communities. Under the Disability Confident scheme, we will offer an interview to a fair and proportionate number of applicants with a disability that meet the essential criteria for the role. We are committed to safeguarding and promoting the welfare of Adults, Children and Young People. Our recruitment and selection procedures reflect this, and all staff are expected to share this commitment. Police security vetting procedures at the appropriate level will be requested for the successful applicant. Please note that, due to the nature of security checks undertaken, applicants must have 3 years continuous residency in the UK up to the date of the application and Home Office approval for indefinite leave to remain within the UK.   To apply please visit: https://www.jobtrain.co.uk/derbyshirefire/Job/JobDetail?JobId=931   The closing date for completed applications is midnight on 20.04.2025 . Interviews will be held in the week commencing 12.05.2025.   For an informal chat regarding the role please contact the ICT Service Delivery Manager Brett Clements on 01773 305344 or email bclements@derbys-fire.gov.uk. If you have a disability and need assistance completing the application form, please contact the Service Centre on 01773 305441.    

About the role The primary purpose of this role is to develop, maintain, continuously improve, and support both internal and client-facing IT infrastructure, including servers, storage, networks, and telecoms systems. The successful candidate will report directly to our Global Infrastructure Lead, providing expert Infrastructure oversight, while working with the wider IT department to ensure the successful delivery and performance of our IT services the fulfillment of our obligations, and Service Level Targets. What you will do Takes a lead role in completing more complex project tasks to enable the on-time, within-budget, and scope delivery of IT Infrastructure projects. Takes a lead role in conducting more complex root cause analysis to identify and resolve complex problems impacting IT Infrastructure. Work with the global IT team to undertake maintenance activities to ensure that the servers (both Cloud and on-premise) are secure to make sure IT infrastructure remains available and ‘fit for purpose’ Perform L2 and L3 incident management for Desktop and Server Infrastructure Technologies Supporting the systems administrator(s) with BAU support, providing an escalation point for high-level users and issues Infrastructure innovation, in line with business plans and software development Develop an understanding of ISO 27001 and assist with audits, compliance, and policy development Perform root-cause analysis on cyber and compliance risks Out-of-hours work to support global teams when required Takes a lead role in developing documentation for the more complex technical areas. Mentor less experienced team members in the execution of their duties Ensure security compliance of the IT infrastructure by carrying out remedial actions as required What we are looking for Excellent working knowledge of The Microsoft Cloud services and experience of building solutions around the, Solid technical experience in supporting Microsoft server infrastructure (hardware and software) Team Leader experience, generally focused around mentoring junior members of the team Experienced engineer with an excellent record of server infrastructure, medium and large schedule rolls of Cloud first infrastructures Experience working with MS Windows Server 2012/R2, ADFS, AD MS SharePoint, Exchange, PowerShell, Skype for business, Teams, O365, and Intune. Working knowledge and experience of Hyper-V is essential Experience of SQL server management Technical experience Office 365 and administration of MS Azure Be able to demonstrate advanced networking skills Working knowledge of Microsoft Teams and Microsoft PowerApps and power platform builds Knowledge of Microsoft Dynamics 360 or equivalent Experience supporting Azure DevOP’s platforms, Maintain Blob Storage as well as other Microsoft cloud technologies Have a positive ‘can do’ attitude, be willing to go the extra mile and suggest improvements to departmental processes IT Project Management (Technical side) desirable Excellent communication skills at all levels, be able to provide updates to the relevant individuals / teams as and when necessary Solid understanding of General IT equipment e.g., Switch, routers, SaaS etc. Experience in cybersecurity is desirable Experience of 27001 is desirable (not audit level) Experience designing and implementing CRM Systems is desirable NB: The successful candidate will be required to pass our security screening procedures.

We are looking for a  2nd Line Service Desk Engineer  to join a well-established and fast-growing IT Services, Solutions and Consultancy practice. We're a team of  dedicated IT professionals  looking for someone to join the team and continue our mission of providing  world-class IT services  to a diverse and expanding list of clients. You should have  at least 4   years  working in a  commercial IT Support environment  - preferably within a Managed Service Provider. You must have an  enthusiastic  and  ambitious  attitude towards work, be someone who enjoys working with a variety of different technologies and who can hit the ground running. You will be responsible for providing technical support for Enable Technology's Managed Service customers with the aim of fixing all incidents or escalating to the 3rd line engineering team if required.  You will also be required to perform a variety of proactive tasks which will help maximise customer's up-time, perform root-cause analysis and prevent reoccurring issues. This may include resolving more complex monitoring alerts, deploying the latest security updates, system maintenance and upgrading customer systems. Desired skills include: Remote / On Site Support, Ticket management, Experience working in an ITIL environment. Microsoft Office 365 services – experience in all aspects of Microsoft 365 migration and implementation highly desired. Email services (Exchange, Exchange Online, Mimecast, Gmail) MDM Solutions (Intune, Jamf) SharePoint Online and Teams setup and configuration Microsoft Azure administration Hosted Telephony Windows Server, GPO, AD, File Servers and any other server roles. Deployment and implementation of new workstations and network hardware across multiple remote sites. General desktop support, Hardware\software diagnosis and break fix. Windows OS 7,8 and 10 DNS, DHCP, TCP/IP, LAN, Routing, VPN and WAN. Interest and exposure to security (Firewalls, Windows security – server and workstation) If you feel you have the technical knowledge and experience stated, then please apply for the role ASAP. What you can expect from us in return: At Enable Technology, we think it's important to look after our employees. In addition to a competitive salary, supportive teams and a real chance to progress your career, we offer a range of benefits which include: Holiday : 22 days' holiday rising to 25 days with length of service Birthdays : A free day’s holiday on your birthday (or nearest Friday/Monday) Hybrid Working : A minimum of 1 day per week home working Socials: Quarterly work socials and weekly team lunches Top tech : We don't just keep out services and solutions for our customers; that means best-of-breed software and hardware for all our staff Training : A tailored training plan including official vendor certifications Why choose a career with Enable Technology? At Enable we have several goals. We're on a mission to become one of the UK's best and biggest MSPs and want to continue to grow. We're a leading Managed Service Provider and want to keep expanding our product portfolio and customer base. But most importantly of all, we want to continue to provide the very best technological solutions to our customers in order to help them achieve their business goals. Enable recognises the importance in creating an environment that supports personal development to enable individuals to reach their full potential. With so many varied roles across the Company, an excellent Apprenticeship Scheme and various training and development programmes available, at Enable Technology the opportunities for growth are endless. NO RECRUITERS PLEASE  

IT Technical Service Engineer The Downs School, W est Berkshir e   Closing Date:                  20 January 2023 Proposed Start Date:         March 2023 Salary:                          Band H - £30,151-£35,411 Full-time salary – Dependent on experience Contract type:                          1 year Fixed-term Maternity cover   We are looking for a person who can play a key role in our IT Technical Services Department who has a passion and natural flare for IT.  The ability to work as part of a team and show patience is also crucial. The Downs School, a Foundation, 11-18 comprehensive school, is a successful and oversubscribed school, judged ‘Outstanding’ by Ofsted.  The roll is over 1300 with a well-established Sixth Form.  Results at all levels are consistently above national averages and Ofsted described our students as having ‘excellent personal and social skills’ who ‘achieve well academically’. The Downs School has good road links to Newbury, Reading, Didcot and Oxford – situated just 5 minutes from the A34.  More information about the post and the school can be found on our web site www.thedownsschool.org or by contacting Mrs D Sampson, Human Resources Manager on 01635 270022 or dsampson@tds.school. Please return your applications by 13 January 2023  to Mrs D Sampson, Human Resources Manager at the above address or e-mail recruitment@thedownsschool.org     The Downs School is committed to safeguarding and promoting the welfare of children and young people. Successful applicants will be subject to an Enhanced Disclosure Check through the DBS and provide evidence that they have a right to work in the UK.  

ERP Support Desk Analyst Based in our Skipton, UK office Are you looking for your next opportunity in an ERP role? Do you already have skills in Microsoft Dynamics 365 Business Central? MBP Solutions is experiencing a period of exciting growth, and we’re moving our ERP system to Business Central. This has created an opportunity for an ERP Administrator, ideally with Business Central experience, to work on our digitisation projects and provide helpdesk support for our growing international business. This role will provide 1st and 2nd line support to the business, as well as working closely with our gold partners to manage any escalated 3rd line support tickets and follow these through to completion. Ideally you will have a good working knowledge of Microsoft Dynamics 365 Business Central and/or previous Navision versions. Change management is a key aspect of the role, and the successful candidate will work with the business and process owners to define requirements, functional test and assist with any acceptance testing. Business Central is our core business system, and this role will be involved with a range of integration projects with third party applications as well as workflow/process development. About us At MBP Solutions, we believe passionately in the importance and benefit of being a ‘purpose-driven enterprise’. Having a strong and clear sense of purpose, setting out where we want to get to in the future and explaining what we value most in terms of how we all want to work together is an essential part of our growth plan. Founded in 1999, we specialise in adding value to biological by-products through our unique know-how regarding product applications, sustainability, sales and marketing, legal compliance and supply chain management. With a focus on the utilisation of the resources in biological by-products, MBP Solutions has developed a unique concept called OMBP (Outsourced Management of By-Products) 360ᵒ solutions where by-products and wastes from more than 40 different factories in Europe, North America, Asia and Africa are managed in a sustainable We have in place a set of strong and very simple messages that are built on everything that MBP Solutions has done to date. These statements are a reference point and reminder for all of us in MBP Solutions about how we want to work together, where we are heading and how we will get there: We work together for a more sustainable world by helping industries reduce their impact on the We turn one industry’s by-product into another industry’s raw material by partnering with them to optimise resource use and generate added value. We are global experts in by-products and their application, including supply chain management, international sales and marketing, legal compliance and We want to be globally recognised as the go-to partner for industries who want to handle by-products in a sustainable and responsible way. As employers, we work in a truly multi-national way, local to our customers but as a team across all the countries in which we operate. With offices in Europe, Asia and North America, we offer a collaborative, friendly and smart-working culture with a focus on innovation and delivering real value for our customers. Your main tasks will be: Business Central/Continia/Jet helpdesk function – dealing with internal queries relating to system use and potential bugs, escalating to gold partners when needed. Working with the business to create functional requirements and user Functional testing of enhancements completed by gold Ensure that data owners are following best practice with regular reporting to highlight Manage our master data and deal with requests for changes Create training documents for administrative processes and system Complete the onboarding/offboarding and training of new Manage and maintain security roles and Ensure preparedness for Microsoft updates, evaluate how this may affect MBP and provide a summary of key points and actions. Take actions as direction and prepare communications to wider company on changes or updates. Review and analyse the current state of Microsoft Dynamics 365 Business Central and develop strategies for improving or further leveraging existing Write news articles relating to Business Central and be the champion of the product. We are looking for someone with the following essential experience or qualifications (please only apply if you can demonstrate your experience, by providing on the job or education examples): A bachelor's degree or equivalent in a relevant IT As a minimum, two years of experience configuring, maintaining, documenting and supporting a company’s ERP, with a preference for working experience using Microsoft Dynamics 365 Business Central or Dynamics NAV. Knowledge of other ERP systems such as SAP or Oracle will also be General understanding of accounting and operations processes with logistics and sales process experience an Knowledge of data management such as importing from spreadsheets and using data Understanding of relational databases. Advanced Microsoft Office 365 skills including SharePoint, Power Automate Experience using Continia Document Capture and Jet Analytics (preferred, not required). Experience of building relationships across all levels and areas of the business along with a pragmatic approach to problem-solving. Written and verbal English language skills at business Essential demonstrable Skills/Profile we are looking for: Strong communication skills, with the ability to communicate effectively at all levels Ability to work well on own initiative, presenting ideas Strong analytical skills Structured, methodical and well-organised Ability to work well under pressure and to deadlines Enthusiasm and self-motivation, with a proactive approach to all tasks Team player who contributes to our collaborative culture High attention to detail with evidenced problem-solving skills A positive approach to change Why work for us? Sustainability has been part of our ideological backbone since the beginning, as our organisation captures and delivers value in economic, environmental and social terms. Our business brings to life the concepts of industrial ecology and circular economy by materialising the idea that the co-stream of one industry can be used as a key resource by another. Our technical expertise, market knowledge and legal understanding help to promote the optimal and efficient use of natural resources, reduce waste and toxic emissions, reduce operating costs and generate new revenue. As a result, we improve the environmental, economic and social performance of our suppliers and customers, with whom we work together to enable the recycling and recovery of residual resources. MBP has several sustainability and quality certifications and works actively with LEAN. We offer: A competitive salary Working for an international company dedicated to sustainability, the environment and natural resources Free parking Our UK office is based on the Broughton Hall Estate in Skipton, where you are surrounded by the natural beauty of the Yorkshire Dales A friendly, professional and nurturing culture, dedicated to engagement and retention Flexibility with hybrid working (up to 3 days a week from home) after a suitable period of review Training opportunities with a focus on professional development Occasional international travel to other MBP offices (role dependent) For more information about MBP or the position, please visit www.mbpsolutions.com   NO AGENCIES PLEASE

Could you be our next  IT Technician ? We are a specialist education supplier for all things IT related, currently on the hunt for a talented individual who can step up to a unique challenge.    IT Technician £27,000 - £34,000 per year (DOE) Car Allowance Full Time, Permanent Role Must Have Existing IT Knowledge (IPv4, VLANS etc) Stoke-on-Trent, ST7 3RA Please note: Applicants must be eligible to work in the UK At ICTn, we are the go-to company for all things IT-related within the education supplier sector. Having been advising educational establishment for almost 20 years, we certainly know a thing or two about IT.  Our owners originally set out to fill a gap in the market – the provision of quality, independent, practical and relevant advice to all individuals in the education sector. Now, supported by our highly skilled staff, we can confidently lay claim to being one of the UK’s leading specialist ICT providers. From server and storage advice to e-security, network installs and VOIP telephone systems, we cover a huge section of technical ground. The Role A wonderful opportunity has just arisen for the right individual to take on a highly rewarding  Technician  role within the company. You will be required to visit customer sites in the Midlands and South East. Your day-to-day tasks will include: Troubleshooting computer hardware and software issues. Maintaining a log of all support provided. Installing new hardware and software. Providing telephone/remote support. Completion and preparation of all site paperwork. The Ideal Candidate As an IT Technician you will need to understand how to maintain and fault find within a computer network, and have knowledge of some or all of the below: Microsoft Server. Windows 10. Active Directory Virtualistation Software. Wi-Fi configuration and management. Switch installation and configuration. IPv4. VLANS. SharePoint Benefits Don’t miss this fantastic opportunity to develop your IT career. We can offer: 32 days holiday. Laptop. Phone or monthly contribution to own sim costs (usually £10). Car allowance. Fuel cost expenses. Please note:  a full DBS check will be carried out for this role How to apply If you have the skills and experience required for this  Technician  position, click “apply” or send your CV to info@ictn.co.uk and  check your inbox for an email providing more information  on how to tailor your application and provide a cover letter or any supporting documents. You must be eligible to work in the UK. Other suitable skills and experience includes: IT Technician, IT Engineer, Software Technician, Software Engineer, IT Support Technician, IT Operations Technician, ICT Technician, ICT Engineer, Offsite IT Technician, Computer Technician, Computer Engineer.