48 jobs found

My client a large Tier 1 Maintenance Contractor are looking for an I.T Facilities Assistant , you ll play a key role in maintaining the performance, stability, and usability of all I.T and ICT systems across our business. From hardware installations to software support, user onboarding to systems troubleshooting no two days will be the same. You ll provide both 1st and 2nd line technical support , working closely with the I.T Facilities Officers and supporting both internal staff and external clients across multiple locations. Key Responsibilities: Provide 1st & 2nd line technical support (Email, Phone, Remote & Deskside) Diagnose and resolve hardware, software, and network issues Set up and configure desktops, laptops, printers, mobile devices, and workstations Manage Active Directory, Office 365, MDM solutions, and CRM/Service Management Systems Assist with rollouts of updates, new technology, and mobilisation projects Maintain technical documentation and provide end-user training Support I.T-led strategies to improve efficiency across the company Build office furniture and ensure workstation setup meets compliance standards What We re Looking For: A practical, hands-on mindset with great attention to detail Previous experience in an I.T support or service desk role Excellent communication skills able to explain tech clearly to both experts and non-experts Strong problem-solving abilities and a customer-first approach Familiar with Microsoft Windows 10/11, Server 2012/2016+, Office 365 Experience with Active Directory, Azure, and antivirus/cybersecurity tools Confident using hand tools and small power tools Ability to multitask under pressure while maintaining service levels

Technical Consultant (Adobe Campaign/SFMC) A leading marketing consultancy that partners with a number of leading companies which are house hold names is hiring an Technical Consultant (Adobe Campaign/SFMC) who has two to three years of experience building campaigns, writing liquid scripts, and manipulating Front End interfaces within CRM (Adobe Campaing or Salesforce Marketing Cloud). Our client is paying up to £47,500 + 5/10% quarterly bonus + hybrid + excellent benefits to be based in London on a hybrid basis. This is an excellent position, where you will work alongside several Senior Adobe Campaign Technical Consultants delivering experienced marketing automation campaigns end-to-end. The day-to-day responsibilities include: Building Campaigns and deliveries within the platform Manipulating data within the Front End interface for use in CRM activities Educating clients on best practice use of Adobe Campaign Advising clients on how to use multiple elements of the platform Troubleshooting issues via hands-on one-to-one deskside coaching sessions Producing documentation and training materials to support activity Technical skill requirements: Previous experience delivering Adobe Campaign or SFMC implementation projects is a must have A consultative approach to the delivery of projects and development is a must have Experience of working directly with end clients and owning delivery of day to day projects is a must have Solid working knowledge of JavaScript, HTML, XML Web Services and database design is a must have Benefits: £40,000 to £47,500/5-10% quarterly bonus potential/Private health care/25 days holiday/Pension/Free smart watch, access to gym, online training,

We have an excellent opportunity for an IT Technician to join an organisation based in Weston super mare. This role will involve assisting internal users on their IT issues, ranging across their Microsoft and Application suite. You'll be assisting users via the telephone, emails and tickets, ensuring you are working to agreed SLAs. Benefits for the IT Technician 24 days + bank holiday Career progression Pension Key Responsibilities for the IT Technician: Acting as the first point of contact for all IT Support queries Assisting users remotely or face to face, offering deskside support when needed. Working closely with Senior technician ensuring tickets are escalated and resolved where needed. Researching and documenting solutions to problems on the companies knowledge base. Required Skills & Experience of the IT Support Engineer: Good working knowledge of Windows operating systems (10/11) Experience with Office365 applications and environment Understanding of Active Directory and Windows Server Basic networking skills (TCP/IP, DNS and DHCP) Excellent communication skills both written and verbal If you are interested in this position please click 'apply'. Hunter Selection Limited is a recruitment consultancy with offices UK wide, specialising in permanent & contract roles within Engineering & Manufacturing, IT & Digital, Science & Technology and Service & Sales sectors. Please note as we receive a high level of applications we can only respond to applicants whose skills & qualifications are suitable for this position. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.

We are recruiting for an IT Engineer SC Cleared on contract for a leading Government organisation based in Ruislip. Only SC Cleared candidate apply SC cleared customer facing skills required and ability to manage their own time. Pro-active nature essential. Deployment skills Windows7/10/11 Helpdesk, deskside support Queue ticket management of tickets assigned to their Hub (and surrounding spokes) ensuring appropriate updates and call management to maintain Service levels as per contract Hub Stock management including asset management of kit in/out (Scan items in/out of locations) as per contract Effective Management of disposals that go through their Hub as per contract Triage and perform hardware repairs of in Warranty kit' and liaise with vendors for parts and returns as per contract Locker replenishments where appropriate as per contract Highlight potential issues with service/potential service improvements to their Team Leader

IT Technician - Shaftesbury - 28,000 - 33,000 We have an excellent opportunity for an IT Technician to join a growing organisation in an exciting period of growth. This role will involve assisting internal users on their IT issues, ranging across their Microsoft and Application suite. You'll be assisting users via the telephone, emails and tickets, ensuring you are working to agreed SLAs. Benefits for the IT Technician 20 days + bank holiday rising with length of service Excellent career development and training opportunities Health & wellbeing programme Pension Discount scheme Company events + more Key Responsibilities for the IT Technician: Acting as the first point of contact for all IT Support queries Assisting users remotely or face to face, offering deskside support when needed. Working closely with team leaders and senior management ensuring tickets are escalated and resolved where needed. Researching and documenting solutions to problems on the companies knowledge base. Required Skills & Experience of the IT Support Engineer: Good working knowledge of Windows operating systems (10/11) Experience with Office365 applications and environment Understanding of Active Directory and Windows Server Basic networking skills (TCP/IP, DNS and DHCP) Excellent communication skills both written and verbal If you are interested in this role or looking for something similar, please contact Harry Davies on (url removed) If you are interested in this position please click 'apply'. Hunter Selection Limited is a recruitment consultancy with offices UK wide, specialising in permanent & contract roles within Engineering & Manufacturing, IT & Digital, Science & Technology and Service & Sales sectors. Please note as we receive a high level of applications we can only respond to applicants whose skills & qualifications are suitable for this position. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.

About us Hello, we are Red Engine, the team behind the award-winning global brands Flight Club and Electric Shuffle. We're obsessed with disrupting the hospitality industry by creating and delivering the best possible experience - across all venues, products and brands. Our central team covers the full spectrum of skills needed to bring each concept to life – from design to marketing, sales to interior design, people and training, to finance, gaming and HR and everything in between. We’re not just a team of people, we are dreamers, artists, rocket scientists, content curators, forward thinkers and the industry’s finest. With a total of 15 incredible venues throughout the UK, we have ambitious plans, never standing still, we are passionate about developing new and exciting products, which means we’re always growing and looking for passionate people to join the family. The Role As an IT Manager, you will be working in the Red Engine Technology team, managing the supply and support of infrastructure services and IT support to our UK and International Flight Club and Electric Shuffle venues and Head offices.   Our technology is pivotal to the success of the business. The role requires a positive, dedicated individual who will be a proud ambassador of the Red Engine, Flight Club and Electric Shuffle brands.     Reporting to the Head of IT, and working alongside the Technical Support Manager, Integration Manager, and our Technology partners, this is an exciting opportunity in a fast paced rapidly growing business.   An important part of our work is carried out in venue in a live social environment. This requires effective communication and social skills to manage and communicate with both technical and non-technical staff.   Key Responsibilities Ensure the provision of day to day IT support to both Head Office and our Venue teams   Provide technical IT support for projects across the business   Prioritise, manage and delegate IT support desk tickets   Maintain the relationship with our IT and technology suppliers   Manage the procurement, configuration and installation of Infrastructure and IT equipment for new venues and office locations   Own the new starter and leaver process, managing hardware and software supply and provisioning   Work with our IT partners to ensure IT Security and disaster recovery best practices are implemented and maintained, minimising the risk to the business of IT failure or compromise   Install, maintain and troubleshoot software systems required to manage and monitor our environments, alongside our IT partners.   Skills and Qualifications   Essential At least 3 years hands-on experience implementing, administering and supporting Windows Server 2016 - 2022 environments/ Active Directory / Microsoft 365 suite / Azure / SharePoint / Microsoft Teams in a 3rd line capacity.    At least 5 years experience supporting Windows and Mac end user devices, both deskside and remotely.   At least 3 years configuring switching, Firewalls and WiFi with a strong understanding of Internet Connectivity, VLANS, routing, DNS, DHCP and VPNs   Experience implenting and maintaining Cyber Security best practices, including MFA, Endpoint Protection and email security   Preferred   JIRA Administration and Ticket management   Experience of Macrium Site manager, and  supporting Adobe Creative Suite, Sketchup, Vectorworks and other design packages.   Experience supporting Hospitality specific IT platforms such as Zonal, Fourth and Flow.   Values   To succeed, the role holder will demonstrate our values in everything they do:      Innovative: Our edge is our innovation – we stay one step ahead because we are always looking to invent and improve. We are bold, creative, pioneering and fearless. Got an idea? Share it!      Passionate: We’re not like other workplaces – there’s no need to hold back here. We’re a full throttle, high energy, total commitment bunch, and we throw everything we’ve got into giving our customers the best time possible.     Warm: We’re all about people. A fundamental part of our customer's having fun is us being welcoming, hospitable and attentive. We hold the key to their experience!       Together: We are a family. We work with each other, and we support each other; we win together, and we lose together. That means honesty, commitment and responsibility, from all of us.      

A small London Law firm who specialises in litigation work is looking to recruit a second Legal IT Support Analyst to join the team. Working in the office 5 days a week as an IT Support Analyst, you will provide support for all IT issues, delivering a hands on service to resolve the issue and if unable to resolve, you will escalate to the 3rd party, keeping the user updated. To apply, you must have some experience of providing IT support within a law firm and have 2 years + experience working as a Helpdesk/Support Analyst, supporting users on Windows, M365 applications, PC hardware, mobile devices and Active Directory administration and knowledge of legal applications such as iManage DMS, BigHand Digital Dictation and Aderant PMS. With this experience, you will be responsible for providing high quality, customer focussed, IT deskside support for the firm's hardware and software implementing new technology as required supporting the meeting rooms conference facilities maintaining asset registers ensuring new joiners are set up in terms of user accounts and have the appropriate IT equipment This role will suit someone who enjoys working 5 days a week in a dynamic office environment and understands what good customer service looks like and is a confident team player who is articulate and happy dealing with all levels of user.

Synergize Consulting have an exciting opportunity for a Desktop Support Engineer to work with our client who are a Global IT Consultancy company. This is a great role if you are starting your career into the IT Industry. Role: Deskside Engineer Location: Swindon, Wiltshire (Onsite) End Client: IT Manufacturer Salary: £25,000 + Company and site benefits including free parking & a subsidised canteen. This is a Full time role working Monday to Friday, 37.5 hours per week. Day to day activity on this site includes resolving and supporting a wide variety of laptop, desktop hardware incident issues and requests, network incidents and requests and stock management tasks while minimising disruption to our users. As a Desktop Support Engineer you will: Provide 1st and 2nd level desktop/laptop support Monitor the call management system to update and close calls when resolved Provide support for; Walk-in Service Centre, Installs, Breakfix, Refresh, Training Rooms, Conf Rooms/AV Support, and Digital Signage Troubleshoot office software issues Support the Wireless office environment Participate in Project based assignments when required Participate in hardware refresh activity adhering to strict refresh schedules, refresh meeting attendance Support conference room AV equipment Be able to troubleshoot/diagnose WLAN Issues and escalate to next Level Support if required Provide support to the end-to-end process of the Asset Management function locally

IT Deskside Engineer Salary between £24,000 - £30,000 The enthusiastic and friendly Deskside IT team is looking for someone with a passion for IT and providing customer service to join them as an IT Deskside Engineer. We appreciate people who have a real determination for making our teams better and want to make a difference within the Deskside team. If you have an excellent attitude working as part of a team and a keen desire for self-development and improving yourself, we would love to hear from you! The role is based in Norwich, but there will be an occasional need to work at other Aviva sites. A bit about the job: In this role you will be working as part of the Norwich Deskside team, where you will provide 1st and 2nd line technical support to colleagues based in Norwich. You will also work closely across various IT teams to ensure effective delivery of IT support. Resolve technical issues and problems where possible or reassign appropriately Take ownership of Issues and Requests to completion including tickets raised to third parties Provide IT help and support to Aviva staff, which covers desktop hardware and software used within Aviva. In addition to this you'll perform general IT duties and tasks Skills and experience we're looking for: Excellent collaboration and customer service skills The ability to multitask whilst working in a busy customer-focussed environment Proven experience in providing 1st & 2nd line end user support at all levels within an organisation A good technical understanding of: Windows 10, Microsoft Office 365, Microsoft MECM, Microsoft Active Directory Good understanding with mobile devices (iPhones, iPads), Microsoft Intune and Mobility/VPN technologies What you'll get for this role: Salary between £24,000 - £30,000 (depending on location, skills, experience, and qualifications) Generous pension (starting level Aviva contributes 8% when you contribute 2%) Eligibility for annual performance bonus Family friendly parental and carer's leave 29 days holiday per year plus bank holidays and the option to buy/sell up to 5 additional days Up to 40% discount for Aviva products Brilliant flexible benefits including electric cars Aviva Matching Share Plan and Save As You Earn scheme 21 volunteering hours per year Aviva is for everyone: We are inclusive and welcome everyone - we want applications from people with diverse backgrounds and experiences. Excited but not sure you tick every box? Research tells us that women, particularly, feel this way. So, regardless of gender, why not apply. And if you're in a job share just apply as a pair. We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working - spending around 60% of their time in our offices and 40% at home. To find out more about working at Aviva take a look here We interview every disabled applicant who meets the minimum criteria for the job. Once you've applied, please send us an email stating that you have a disclosed disability, and we'll interview you. We'd love it if you could submit your application online. If you require an alternative method of applying, please give Lacey Lane Mckoy a call on or send an email to

Technology Service Engineer We're hiring! Aon are currently recruiting a Technology Service Engineer to join our team in Sheffield. The Technology Service Engineer will be primarily responsible for: Supporting the business by providing technical support to all Aon business entities within the deskside environment; Communicating appropriately to internal and external parties during BAU or Work Request based activities; Assisting with the delivery of IT projects. About Aon Aon Plc is a leading global professional services firm providing a broad range of risk, retirement and health solutions. Our 50,000 colleagues in 120 countries empower results for clients by using proprietary data and analytics to deliver insights that reduce volatility and improve performance. Aon is an equal opportunities employer. Aon's recruitment and selection policy ensures the best possible skill mix of colleagues and the highest quality candidates are appointed using objective job-related criteria. About the Role Your impact as a Technology Service Engineer: Supporting and maintaining all deskside technologies: Second line troubleshooting of IT incidents raised by colleagues through our Global Service Desk; Prioritising workload and managing colleague expectations; Managing and documenting daily workload using our IT Service Management tool; Taking ownership of incidents/requests and collaborating with third parties, where necessary, until fulfilment; Responsibility for deskside asset management activity following strict procedures and processes in relation to hardware movements, installations, and recoveries: Managing stock control at all offices, ensuring appropriate levels of IT stock are held; Supporting deskside equipment relocation and provision onsite and between offices; Assisting in maintaining security of Aon IT hardware assets; Accurate maintenance of the asset management database; Handling the recycling of redundant IT hardware, following agreed disposal processes with third parties according to WEEE regulations; Providing mentoring for junior staff, with documentation, processes, and queue management; Proactively participating in internal meetings; Assisting in maintaining full legal complicity of Aon installed software; Participating in training to add to the overall skill levels of the Colleague Technology Services team; Providing L1 and L2 support at tech bars as and when required; Frequently travelling between Aon offices throughout the region providing L2 deskside support, as and when required; Analysing and producing data for Aon managers, as required; Creating and maintaining documentation for all future and existing IT policies, procedures, and for the knowledge base; Ensuring technology support meets the customer requirements as defined in the Service Level Agreements; Playing a key role in the adoption and promotion of new technology; Responsibility for ensuring close working relationships are established and maintained with peers within Aon Technology as required; Responsibility for working in accordance with the Aon UK Limited Risk Management Framework, and compliance with the Aon UK Limited policies, including participation in the management of risks (including completion of mandatory training) that may adversely affect the business, interests or reputation of any Group Company. About you Your knowledge and expertise: Experience working in a support IT role following industry standard processes, management of BAU IT tasks and analysis of operational issues in the deskside environment; Experience of and ability to communicate and operate effectively in a pan European support environment. Experience of undertaking detailed analysis of IT desktop systems using available processes and formulating any support tasks required; The ability to pick up new technology and learn new skills quickly; Strong analytical and problem-solving skills. Advanced and expert competency in general and product specific IT support issues; Must be able to learn, understand, and apply new technologies; Deskside Support Work: Provide support and assistance for call logging, and administration of support cases (hands-on); Ability to challenge, question and improve methods and processes where necessary; Self-motivated, tenacious and able to work with a degree of autonomy; Methodical with a good attention to detail and a good organiser; Able to work with team members, good inter-personal skills, excellent team player; An enthusiasm for the IT support environment, with a passion and customer focus toward the end user customer; Experience of modern Microsoft Office products, and miscellaneous software in the deskside environment; Excellent communication skills and customer focus. An ability to relate to staff at every level of the company, in a clear and concise way. Ability to relate and communicate at higher management levels; Possess the capability and motivation to achieve personal and team objectives, with flexibility to undertake new service offerings introduced into the Aon end-user business To carry out any undefined support tasks associated with the role, as reasonably requested; Take ownership for mentoring and development of junior IT staff as required; Diligent and thorough approach to problem solving; Advise users in relation to IT Hardware, choosing cost effective solutions; Must have the willingness to develop new skills and take on new challenges; Professional Qualifications: Possess or working towards Microsoft Certification MCITP or equivalent knowledge in Enterprise-level deskside computing; Appreciation of ITIL Service Management; Active Directory User administration experience; An understanding of customer deskside requirements in relation to internal departmental procedures; Experience of IT desktop management in the enterprise; Experience in PC, printer and associated desktop hardware systems; Excellent written and verbal communication skills. Salary and Benefits This role offers a competitive salary and bonus, plus a comprehensive benefits package and 25 days holiday. Through our flexible benefits, you will also have the opportunity to choose additional benefits, including healthcare and additional holiday. We also offer tremendous potential with a growing worldwide organisation. Our Colleague Experience Every day, our colleagues make a difference, work with the best, own their potential, and value one another. Together, we share this one purpose: to empower economic and human possibility around the world. This unifying goal is at the heart of our identity, and it lives in everything we do. To learn more about our colleague experience, visit Aon Colleague Experience.

Deskside Engineer Reading ASAP Start £114.47 per day Inside of Scope My client is looking for a Deskside Engineer to assist them on an assignment starting ASAP. The request is for a Deskside Engineer (Excellent skills and experience in the Installation & configuration of desktops and laptops including user data migration, network printing, network drives. Able to install and configure basic network Switches and Routers. Able to provide desk side support to users.) If you are available and interested please apply today! Lorien Plc is acting as an Employment Business in relation to this vacancy.

We have an exciting opportunity for a Desktop Support Engineer to join a blue chip organisation in Biggin Hill, on an initial 3 month contract which is likely to extend. Roles and Responsibility: - 2nd Level Deskside support - End User support - Hard/Soft IMAC - Network & Infrastructure skills - Hard/Soft Break&Fix - Troubleshooting - Hands & Eyes support - Possibly 24/7 on-call support - Weekend support as required/requested - Excellent English skills So if you are a desktop Support Engineer looking for your next exciting opportunity please apply today! In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full information Global Technology Solutions is acting as an Employment Business in relation to this vacancy.

We have an exciting opportunity for a Desktop Support Engineer to join a blue chip organisation in Derby on an initial 3 month contract which is likely to extend. Roles and Responsibility: - 2nd Level Deskside support - End User support - Hard/Soft IMAC - Network & Infrastructure skills - Hard/Soft Break&Fix - Troubleshooting - Hands & Eyes support - Possibly 24/7 on-call support - Weekend support as required/requested - Excellent English skills So if you are a desktop Support Engineer looking for your next exciting opportunity please apply today! "In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full information Global Technology Solutions is acting as an Employment Business in relation to this vacancy..

Deskside Engineer - 2nd Line Support Reading Perm Role Market Rate My client is looking for a Deskside Engineer to assist them on a perm basis. You will be supporting a number of VIP users and also other members of staff providing on-site BAU services at a 2nd Line standard Duties to include but not limited to - To provide high-quality, highly visible desk side and floor-walking support functions to the customer and log such activities through the call systems as work is completed. Working within a core site as part of a wider teams spread through other core sites and field. To install pre-defined computer 'images' onto desktop and laptop computers in the case of a serious system failure. Key Skills Break fix Imac for new starters 2nd line support Windows 10 VIP Support If you are available and interested please apply today! Lorien Plc is acting as an Employment Agency in relation to this vacancy.

360 Recruitment are a specialist IT recruiter, currently recruiting for a Desktop Support Engineer (Onsite & WFH) to join one of the fastest-growing MSPs in the UK. Role: Desktop Support Engineer (Onsite & WFH) Salary: Up to £30,000 basic + KPI Bonus's, £200 per Month (£2,400 per Year) + Benefits 25 Days Holiday Life Assurance Health Plan Start Date: We are looking for candidates who can start as soon as possible Location: Woking on a client's site & Remote (Home Based, Working from Home)(50/50) Type: Permanent - Full-time The purpose of the Desktop Support Engineer: The Desktop Support Engineer will be client-facing, onsite in Woking & Remote, in the majority of cases be the first escalation point and will deal with some of the technical tickets that are raised, providing knowledge to SME to Enterprise Clients, across the latest infrastructure technologies and legacy systems. To provide first & second line professional technical support for an IT infrastructure Managed Service customer, with the aim to fix all incidents. This will be achieved by effective troubleshooting and diagnosis of more complex incidents. You will be required to progress all support incidents in line with the customer SLA ensuring a first response target of 98% is achieved, to achieve this target you will need to be agile in managing your tickets constantly re-evaluating priorities. You will also be required to perform a variety of proactive tasks which will help maximise customers uptime, perform root cause analysis and prevent reoccurring issues. Tasks will include, resolving more complex monitoring alerts, deploying the latest security updates, systems maintenance and upgrading customer systems. The successful candidate will be a target orientated individual and an excellent communicator with the ability to build strong relationships. You will be supporting a wide range of leading technologies. Skills and Experience: Ticket Management - Responsible for ownership and resolution of customer incident tickets which will include extensive end-user direct communication via live agent web chat, e-mail, and phone. Queue Ownership - Being responsible for tickets that are assigned to yourself. You must ensure that internal KPI's are achieved such as SLA targets and key that tickets are progressed in line with SOP. Formation Tactics - During a shift you are expected to adhere to deskside formation tactics, these benefit the customer as we ensure that the right levels of agents / engineer are available to manage inbound incidents, calls, and other ticket activity. Process Compliance - Ensuring adherence to the current service operations processes and work procedures. Embrace continual change and process improvement necessary to improve and maximise the effectiveness of the Service Desk. Customer Management - Making sure you are always building rapport with the customer and strengthening the relationship our client has with its customers builds trust and confidence. KPI Management & Success - You will ensure that all KPI's are met and that you are striving for high standards being delivered be that an internal or customer-facing KPI. Communication - Proactively update the customer through to closure of the ticket. You must be able to express ideas and information clearly and concisely. Planning & Organization - Is well organized and able to multitask effectively. Escalation/Ownership - Any ticket you are unable to resolve ensure escalation to next tier in line with SOP/P1 Process. Personal Motivation - Demonstrates a passion for the customer and for delivering service excellence. Awareness of the following Technologies: Windows OS Support Apple OS Support Mobile Support Thin Clients Support Office 365 Office and Admin Office Support End User Printing Admin End User Citrix Admin End-user Active Directory Admin End-user Data/file admin End-user Mail Admin Anti-Virus Malware removal Firewalls Azure SQL Exchange If this sounds like the role for you then please make an application and a member of our team will be in contact

We have an exciting opportunity for a Desktop Support Engineer to join a blue chip organisation in Derby on an initial 3 month contract which is likely to extend. Roles and Responsibility: - 2nd Level Deskside support - End User support - Hard/Soft IMAC - Network & Infrastructure skills - Hard/Soft Break&Fix - Troubleshooting - Hands & Eyes support - Possibly 24/7 on-call support - Weekend support as required/requested - Excellent English skills So if you are a desktop support engineer looking for your next exciting opportunity please apply today! "In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full information Global Technology Solutions is acting as an Employment Business in relation to this vacancy..

We have an exciting opportunity for a Desktop Support Engineer to join a blue chip organisation in Biggin Hill, on an initial 3 month contract which is likely to extend. Roles and Responsibility: - 2nd Level Deskside support - End User support - Hard/Soft IMAC - Network & Infrastructure skills - Hard/Soft Break&Fix - Troubleshooting - Hands & Eyes support - Possibly 24/7 on-call support - Weekend support as required/requested - Excellent English skills So if you are a desktop support engineer looking for your next exciting opportunity please apply today! "In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full information Global Technology Solutions is acting as an Employment Business in relation to this vacancy..

Household / Department: Privy Purse and Treasurer's Office Section / Branch: IT & Telecommunications Location: Buckingham Palace Contract/recruitment type: Permanent Starting salary: £24,000.00 per annum Hours of work: 37.5 per week About the role It's the perfect platform to launch your career in IT It's being encouraged to take on new challenges. And it's joining the professional business behind the monarchy. This is what makes working for the Royal Household so different. Joining our experienced IT team, you'll provide first and second line deskside support to over 1,000 users of network, software and hardware related services, across multiple locations. As the first point of contact for a vast range of queries, you'll support the wider team and work to resolve issues quickly and to a high standard, learning from those around you. The volume and scope of queries will be wide-ranging and you'll decide how to best handle each one, either investigating and resolving it yourself, or escalating it to another team. Although your starting point will be to provide best practice service desk support, as you gain experience and develop your skills, you'll be encouraged to engage in other projects that are of interest to you - whether it be staging events, installing hardware and software additions or building & configuring portable devices. And as a key part of this team, you'll have a range of opportunities to develop your own skills with scope to make a positive impact on the day to day running of the organisation. About you Digitally fluent and with a passion for IT Systems, you'll bring a basic level knowledge of computer components and terminology, and a good working knowledge of Microsoft Office 365 applications (Word, Excel, PowerPoint, Outlook) and Microsoft Windows10. In this customer facing role, equally important are your communication skills and confidence in dealing with a range of people. To excel, you'll be a natural problem solver with an analytical mind and thrive on the challenges that come your way. Organised and pro-active, with lots of initiative and an ability to work at pace, you'll juggle a varied workload, effectively balancing priorities and deadlines. What's more, with a high volume of daily calls, you'll need a keen eye for detail and you will be responsible for ensuring records are accurate and up-to-date. We're also interested in your people skills. You're at your best working in a team and can quickly build relationships virtually and face-to-face. But more than anything, you'll be committed to developing a career in IT, bring an enthusiasm to learn and be keen to make the most of this opportunity. Interview date: October and November 2021 Vacancy Closing Date: 17/10/2021, 23:55 Ref:

Vertex IT Solutions are happy to announce they are looking for an experienced Desktop Support Specialist Salary: £35-£38K DOC + 10% shift allowance Location: Canary Wharf Hours: 40pw between 06:00 and 19:00 Job Description: This is a desktop support role based on the trade floor. This role is for an experienced desktop support specialist with a minimum of 5 years' software experience dealing with critical business systems in a front office environment, to work in a Sales and Trading area in accordance with SLA/OLA definitions and targets while demonstrating high levels of customer care and behavior at all times. Responsibilities Level 3 type escalations for complex technical issues and root cause analysis. Effectively use and manage Service Now to handle and update calls. Demonstrate high levels of customer care behaviors at all times and adopt an approach that shows consistent commitment to providing a customer focused quality service. Work across lines of service to ensure a coordinated approach to providing support for the customer. Cooperate with other DSS teams and 3rd parties to ensure all services are delivered within service level targets and according to best practice. Carry out incident and change activity delivering the productivity levels expected by Desktop Operations. Support colleagues by sharing knowledge and assisting them in the successful delivery of common objectives. Ability to work well under pressure and to tight timescales. Assist with identifying team training and development needs, both technical and non-technical to support the Staff Dialogue and Development process. Manage own workload to ensure that assigned activities are completed within targets defined within SLA's/OLA's. Ability to work well under pressure and to tight timescales. Identify ways of improving productivity and lowering costs which provides enhanced service value for Customer and/or cost savings for the client. Key Skills, Experience & Qualification: Experience working in finance industry, investment banking. Deskside support technical experience operating within a complex environment with demonstrable experience in providing a level of second level technical support within a team. Experience of managing work packages dealing with third party suppliers and internal business units within a client service organisation Broad understanding of financial markets Demonstrable experience of project management methodologies. Excellent communication and interpersonal skills Good negotiating skills Experience in dealing with customers with tact and diplomacy using demonstrable interpersonal and communication skills Excellent experience of supporting operating systems and applications within a business environment An excellent understanding of ITIL Service Support, delivery disciplines and methodologies Experience using a help desk call management system Ability to work well under pressure and to tight timescales Excellent communication, interpersonal and customer care skills Strong technical grasp of strategic platforms such as Microsoft Windows, Networking and Security, WAN, LAN, and Exchange 2010 on wards. Experience of market data feeds and troubleshooting Excel Add-ins. MCSE qualification and PowerShell are desirable 5 Years' minimum software experience dealing with critical business systems with 2 years in investment banking