64 jobs found

Service Desk Support Engineer Career Level: Senior Analyst Location: Glasgow Travel/Mobility Requirement: Flexibility to travel to client site where required Responsibilities Delivering high quality IT support service in line with targeted SLA's with professional ticket handling in the company's CRM system and excellent communication with end-users. Ability to work under pressure in a fast paced environment. Possess strong customer service, analytical, and problem resolution skills. Strong communication skills; Excellent English (Written and spoken). Ability to be empathic and sympathetic to our users. Capturing all interactions and ticket resolutions within our ticketing system ServiceNow to aid trending and continual service improvements. Categorising tickets based on ITIL principles (Incidents and Service Requests). Taking ownership of customer issues ensuring the tickets are resolved within a timely manner. Troubleshooting issues remotely which may include issues with Laptops, Desktops, Macs, Monitors, Docking stations, Mobile Phones and Printers. Responsible for daily activity management including activities covering: Backup services, raising/resolving issues with the backup jobs. Look to resolve a high volume of calls at first point of contact. Escalate tickets to our deskside support teams where a remote resolution is not possible. Reviewing and implementing user, server and network change requests. Follow high severity and Major incident procedures. Collecting necessary information to escalates tickets to the relevant support teams when necessary. Contribute to the knowledge base when new work instruction or fixes are identified in our ticketing tool to be customer specific or generic. Familiar with Intune device management. Requirements Good technical understanding and experience. Able to cope with multiple problems in a calm and professional manner. Knowledge of TCP/IP networking and troubleshooting (IP addressing, DHCP, DNS). Good verbal communication skills. Work well in a team and enjoy helping others. Friendly and approachable. , professionalism, perfectionism, flexibility, passion for new technologies and a pragmatic approach. Flexibility in working hours is vital to this position: You will be required to work in a rotating shift pattern. Occasional travel to customer sites in UK and Ireland may be required. Desirable Working knowledge of ITIL processes. Knowledge of Microsoft Office 365, Active Directory, Exchange Server, PC / Server. What's in it for you At Accenture, in addition to a competitive basic salary, you will also have an extensive benefits package which includes 25 days' vacation per year, private medical insurance and 3 extra days leave per year for charitable work of your choice. Flexibility and mobility are required to deliver this role as there may be requirements to spend time onsite with our clients and partners to enable delivery of the first class services we are known for. Equal Employment Opportunity Statement All employment decisions shall be made without regard to age, race, creed, colour, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process. Accenture reserves the right to close the role prior to this date should a suitable applicant be found. Closing Date for Applications: 25/02/2026

Blue Light Card. Individually great, together unstoppable The Role and the Team We're looking for an IT Systems Engineer to join our IT Operations team. This is a hands-on role where you'll support the day-to-day running of our IT environment while also contributing to projects that improve how we work. You'll play an important part in ensuring our systems are reliable, secure, and optimised, while helping us explore opportunities in automation, AI, and modern cloud technologies. Working closely with colleagues across London and our Head Office in Cossington, you'll provide in-person and remote support and collaborate on initiatives that enhance our IT services and colleague experience. What You'll Do Build positive working relationships with colleagues at all levels, acting as the sole trusted point of contact for IT support in the London office Provide supportive, high-quality deskside and remote assistance, including for senior stakeholders and leadership teams Manage and maintain IT systems, network infrastructure, and Windows/macOS environments across the organisation Administer and optimise Microsoft 365 and Entra ID/Azure AD, including user provisioning and licence management Troubleshoot and resolve incidents and service requests, ensuring a positive end-user experience Support and enhance endpoint security, system performance, and compliance standards Contribute to IT projects such as system upgrades, migrations, and SaaS integrations Identify and deliver improvements through automation and AI, including building or supporting workflows using tools such as N8N What You'll Bring Extensive experience as an IT Systems Engineer who is confident engaging with and supporting stakeholders at all levels, including senior leadership Experience in automation and emerging technologies, including AI and workflow tools such as N8N Experience working with Microsoft 365 and Entra ID/Azure AD environments Confidence supporting both Windows and macOS devices in a business setting Understanding of networking fundamentals (e.g. DNS, DHCP, VPNs, Wi-Fi) A thoughtful and proactive approach to troubleshooting and problem solving Experience using scripting (e.g. PowerShell) to automate tasks and improve efficiency Familiarity with device management, asset tracking, and service desk tools (e.g. Jira) Our Culture Our mission is simple - make heroes happy. Our members are the real-life heroes who keep us all safe, cared for, and thriving. It's what gets us up in the morning and pushes us to go further, think bigger, and create something that truly matters. By focusing on their happiness, we create amazing experiences, deliver unrivalled discounts, innovative products, and world-class service. We don't just follow the usual path - we look for smarter, bolder ways to deliver real impact. We take ownership, move fast, and work shoulder to shoulder to build something special. We promote hybrid working, and value in-person collaboration so encourage time in our offices, where you can make the most of our fully stocked snack drawers - either the HQ in Leicestershire, or London, Holborn office. The frequency and office location will vary depending on the role and team. We aim to be flexible, but we aren't able to offer fully remote working. Blue Light Card is an equal opportunities employer. We believe that employing a diverse workforce is key to our success. We make recruiting decisions based on your experience and skills. In the event of a high number of applications, we'll prioritise candidates who meet both the essential and desirable criteria for the role. What We Offer Hybrid working and flexible hours EV charging and free parking onsite at HQ 25 days annual leave plus an additional day off for your birthday, and a buy and sell holiday scheme of up to 5 days A company bonus scheme Your own Blue Light Card and exclusive access to thousands of discounts Generous funded BUPA medical insurance covering pre-existing conditions Auto-enrolment pension scheme via salary sacrifice, with employer NI savings reinvested into pensions Enhanced parental leave and absence leave Healthcare cashback plan Employee assistance programme (including mental health support) and mental health first aiders Great social events e.g., festive party, summer party, team socials, sports matches Regular company-wide recognition events e.g. monthly Light's Up and annual Shine awards Relaxed dress code and modern office space (games area, chill-out areas, book club, free drinks/snacks) Onsite gym at HQ (including access to free HIIT & stretch classes) Strong learning and development culture and personal growth fund

Job Title: Break fix Field Engineers (Level 2) Location: Peterborough/Cambridge Candidates can be based anywhere from north of Manchester down the M6, through- Cambridgeshire and surrounding area - Milton Keynes/Northampton and surrounding area. Start Date: ASAP Rate: £150 per day inside Role Overview: We are looking for 3 experienced Level 2 Field Technicians to provide hardware break/fix support across the above regions. This is not deskside support. Engineers must be mobile and able to travel across their assigned coverage area using their own vehicle. Scope of Work: Hardware break/fix support for HP desktops and laptops Field-based repair work across multiple customer sites Diagnosis and repair of desktop and laptop hardware issues Replacement of faulty hardware components as required Ensure repairs are completed efficiently and to agreed service standards Skills Required: Level 2 technician skill set Strong hands-on experience with HP desktop and laptop hardware repairs Ability to diagnose and resolve hardware faults independently Experience working in a field-based/mobile support role Good customer service and communication skills Full driving licence and own vehicle required Services in Scope: PC hardware support Laptop hardware support Peripheral hardware support Hardware fault diagnosis and repair

Role: IT Field Operations Manager Location: Marston Green (On-site for Probation, Hybrid Once Passed) Salary: £30,000 - £35,000 (depending on experience) Network IT are supporting a large organisation in the search for an experienced IT Field Operations Manager to lead and own their client-facing IT Field Support operation . This role is responsible for managing field-based IT services, coordinating Field Engineers in reaction to tickets and client calls, and acting as the most senior technical escalation point for field incidents. This position combines operational leadership, hands-on technical expertise, and client service ownership . You will ensure the efficient delivery of onsite support while maintaining high service standards, strong SLA performance, and excellent client relationships. Due to the field-based nature of this role, the successful candidate must hold a full UK driving licence and be flexible to travel between sites as required. Role Overview As the IT Field Operations Manager , you will take end-to-end responsibility for the IT Field Support function. You will manage the day-to-day operation of field services, ensuring Field Engineers are dispatched efficiently in response to support tickets and calls, while also providing senior-level technical oversight. You will serve as the primary escalation point for complex and high-impact issues, guiding engineers through resolution and contributing technically when required. The role plays a key part in maintaining stable client IT operations, improving field service performance, and proactively reducing recurring incidents. Key Responsibilities Lead and manage the IT Field Support function , ensuring high quality onsite support for clients Coordinate and dispatch Field Engineers in response to tickets, incidents, and client calls, maintaining SLA performance Act as the senior technical escalation point , providing expert guidance and hands on support when required Manage, mentor, and develop the Field Engineering team, driving performance and technical standards Serve as a key client contact during service issues and escalations, maintaining strong working relationships Drive continuous improvement by identifying recurring issues, improving processes, and supporting onsite projects and asset management Essential Skills & Experience Strong background in IT Field Support or Deskside Support environments Proven experience managing or leading field-based IT operations or teams Hands-on technical experience with: Windows 11, Microsoft 365 (Outlook, Teams), and macOS Laptops, desktops, printers, and mobile devices (iOS/Android) Solid understanding of basic networking (patching, VLANs, WiFi troubleshooting) Experience working with ITSM tools (eg ServiceNow) and deployment tools such as Intune Confidence acting as a senior escalation point in a reactive, client-focused environment Excellent communication skills and ability to remain calm under pressure

Field Service Technician (Hardware Break/Fix) - Liverpool Location: Liverpool Skill Level: Level 2 Technician Start Date: ASAP Travel Requirement: Up to 50%+ daily travel Pay: £150.00 Role Overview We are seeking an experienced Field Service Technician to provide hardware break/fix support for HP and Lenovo laptops and desktops across the LE, CV, and B postal regions. This role is not deskside support and requires hands-on hardware diagnostic and repair experience. The successful candidate will work independently in the field, travelling to customer sites to troubleshoot, diagnose, repair, and maintain IT hardware equipment. Key Responsibilities Perform diagnostics, troubleshooting, and repair of HP and Lenovo desktop and laptop hardware. Conduct installation, maintenance, and replacement of hardware components. Respond to customer service requests and technical issues promptly. Maintain daily communication through phone, email, voicemail, and internal communication tools. Ensure all administrative tasks and service updates are completed accurately. Follow best practice standards and operational procedures. Maintain and manage tools, spare parts, and test equipment. Utilize escalation and support processes to resolve complex service issues. Travel extensively to customer locations across assigned regions. Lift and transport equipment or parts up to 25 kg. Requirements Minimum 3 years of experience diagnosing and repairing desktop and laptop hardware. Strong experience with HP and Lenovo hardware break/fix. Proven ability to troubleshoot hardware issues and resolve customer concerns. Comfortable working independently in a field-based role. Ability to travel extensively with extended periods of driving. Valid driver's license and good driving record required. Ability to lift and carry equipment up to 25 kg. Important Note This role is strictly hardware break/fix field support. Candidates with only deskside support experience (eg, battery or keyboard replacements only) will not be considered.

Join a leading independent technology and services provider as a technician 3 Job Overview: We are seeking an experienced Tech 3/Senior Deskside Support Engineer to work on-site as part of a collaborative support team in Bristol. The successful candidate will provide high-quality desk side support, handling incidents and service requests in a Wintel environment, with a strong focus on end-user satisfaction and SLA adherence.As a lead engineer, you will also be responsible for guiding and supporting junior team members, ensuring tickets are updated accurately and processes are followed, while working closely with a remote Team Leader. Location: 3 Golf Course Lane, Bristol Daily Rate: £19.85/hr - PAYE, £25.75/hr - UMB Contract Length: 10th May 2026 till 31st December 2026 Key Responsibilities Provide desk-side support for incidents and requests at the Bristol site Support and troubleshoot Windows 10/11, Microsoft Office, and Wintel environments Diagnose and resolve hardware break/fix issues on HP laptops and desktops Support mobile technologies, including Apple (iOS) and Android devices Provide user support for Skype and related collaboration tools Act as a lead engineer, supporting and guiding the on-site team Ensure all tickets are updated accurately and resolved within SLA Follow, maintain, and update IT processes and procedures as required. Identify opportunities for continuous improvement to enhance customer experience Contribute to the creation and maintenance of knowledge base articles and documentation Build effective relationships with colleagues, wider support teams, and business partners Work independently and unsupervised when required, using initiative and sound judgement Key Requirements Proven experience in Senior Deskside/Tech 3/On-site IT Support roles Strong experience handling Incidents & Service Requests in an ITSM environment Excellent knowledge of Microsoft Windows 10/11 and MS Office Suite Hands-on experience with desktop & laptop build, configuration, and troubleshooting Experience supporting HP hardware in a corporate environment Knowledge of mobile device support (Apple iOS and Android) Strong understanding of ITIL-aligned processes and SLA management Excellent problem-solving skills with strong attention to detail Confident communicator with the ability to explain technical concepts to non-technical users How to Apply: If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. Hays Talent Solutions is a trading division of Hays Specialist Recruitment Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.

We are currently recruiting for an SC Cleared IT Engineer to join a leading IT service provider based in Bristol on contract Role Overview You will provide deskside support for incidents and service requests, working within a Wintel environment. The role includes hands-on support for HP laptops and desktops, including break-fix hardware troubleshooting, as well as supporting a wide range of end-user technologies. Key Responsibilities Provide deskside support for incidents and service requests Diagnose and resolve hardware issues (HP laptops and desktops) Support Windows 10/11 and Microsoft Office Suite Assist users with Skype and mobile technologies (Apple & Android) Build, configure, and troubleshoot desktops and laptops Ensure all tickets are updated and resolved within agreed SLAs Support and guide team members as a Lead Engineer Work closely with remote Team Leaders and wider support teams Follow and improve existing processes and procedures Contribute to knowledge base documentation and continuous improvement initiatives Key Skills & Experience Proven experience in incident and request management Strong technical knowledge of Microsoft Windows environments Excellent problem-solving skills and attention to detail Strong communication and interpersonal skills, with the ability to explain technical issues to non-technical users Ability to work independently and proactively, using initiative where required Experience supporting mobile technologies (Apple & Android) Familiarity with hardware troubleshooting and break-fix support A collaborative mindset with the ability to build relationships across teams Security Clearance Must hold active SC Clearance

Joina leading independent technology and services provider as a technician 2 Job Overview: Weare seeking an experienced CE Engineer to support End User Services, providingIMAC, Break/Fix, Moves, and Refresh services. The role involves hands-onsupport for end-user hardware, printers, and peripherals, ensuring high servicequality and adherence to organisational standards and policies. Location: Chester Business Park, Chester, CH4 9FB Working Hours: Monday to Friday, 08:00 - 16:00 (Weekend overtime may be required) Contract Duration: Start Date: 05 May 2026 End Date: 31 July 2026 Daily Rate: A per hour rate, in-scope IR35, of £14.90/hr PAYE) OR £19.33/hr (via a Hays approved umbrella company) Main Responsibilities Perform IMAC (Install, Move, Add, Change) activities for end-user devices. Deliver break/fix support for desktops, thin clients, monitors, webcams, and related peripherals. Support user moves and hardware refresh activities. Plan and coordinate hardware refresh activities. Deploy and configure hardware according to standard build and security policies. Perform data backup, migration, and validation during refresh cycles. Provide end-user support during and after deployments. Manage secure hardware collection and disposal, adhering to asset and environmental policies. The Ideal Candidate Experience in End User Computing / Deskside Support roles. Strong knowledge of IMAC and Break/Fix support. Hands-on experience with PC refresh and deployment projects. Familiarity with printer maintenance and consumables handling. Excellent customer service and communication skills. Ability to follow documented processes, standards, and policies. How to Apply: Ifyou're interested in this role, click 'apply now' to forward an up-to-date copyof your CV, or call us now. If this job isn't quite right for you, but you arelooking for a new position, please contact us for a confidential discussionabout your career. Hays Talent Solutions is a trading division of Hays Specialist Recruitment Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Field Service Technician (Hardware Break/Fix) - Liverpool Location: Liverpool Skill Level: Level 2 TechnicianStart Date: asapTravel Requirement: Up to 50%+ daily travel Pay : £150.00 Role Overview We are seeking an experienced Field Service Technician to provide hardware break/fix support for HP and Lenovo laptops and desktops across the LE, CV, and B postal regions. This role is not deskside support and requires hands-on hardware diagnostic and repair experience. The successful candidate will work independently in the field, traveling to customer sites to troubleshoot, diagnose, repair, and maintain IT hardware equipment. Key Responsibilities Perform diagnostics, troubleshooting, and repair of HP and Lenovo desktop and laptop hardware. Conduct installation, maintenance, and replacement of hardware components. Respond to customer service requests and technical issues promptly. Maintain daily communication through phone, email, voicemail, and internal communication tools. Ensure all administrative tasks and service updates are completed accurately. Follow best practice standards and operational procedures. Maintain and manage tools, spare parts, and test equipment. Utilize escalation and support processes to resolve complex service issues. Travel extensively to customer locations across assigned regions. Lift and transport equipment or parts up to 25 kg. Requirements Minimum 3 years of experience diagnosing and repairing desktop and laptop hardware. Strong experience with HP and Lenovo hardware break/fix. Proven ability to troubleshoot hardware issues and resolve customer concerns. Comfortable working independently in a field-based role. Ability to travel extensively with extended periods of driving. Valid driver's license and good driving record required. Ability to lift and carry equipment up to 25 kg. Important Note This role is strictly hardware break/fix field support. Candidates with only deskside support experience (e.g., battery or keyboard replacements only) will not be considered.

£150 per day, Inside IR35 6 months initial contract Role Overview We are seeking an IT Support Engineer to provide onsite support within a busy operational site environment. This is a hands-on role supporting end user devices, troubleshooting hardware and software issues, and ensuring a high standard of service delivery. The engineer must be comfortable working independently and delivering consistent, user facing support. Key Responsibilities Provide deskside support for PCs, laptops, mobile devices and peripherals Diagnose and resolve hardware and software issues across Windows 10 and Windows 11 environments Build, configure, replace and troubleshoot end user hardware Support mobile devices including iPhones and Blackberry Assist with data backup and recovery processes Work within virtual, MDM and VPN environments Log, update and manage tickets within ServiceNow Maintain accurate documentation of incidents and resolutions Deliver high quality customer service to end users Follow defined ITIL based processes and procedures Required Skills and Experience Proven experience in Level 2 IT support or similar role Strong understanding of IT fundamentals including networks, hardware and domains Good working knowledge of Windows 10 and Windows 11 Experience supporting end user hardware and software issues Familiarity with Microsoft Office applications and Lotus Notes Experience supporting mobile devices Understanding of data backup techniques Experience working within an ITIL environment Strong communication and customer facing skills Logical and analytical approach to troubleshooting Ability to work independently and manage workload effectively Desirable Familiarity with Microsoft SCCM Experience working with ServiceNow Exposure to virtualisation, MDM and VPN environments

150 per day, Inside IR35 6 months initial contract Role Overview We are seeking an IT Support Engineer to provide onsite support within a busy operational site environment. This is a hands-on role supporting end user devices, troubleshooting hardware and software issues, and ensuring a high standard of service delivery. The engineer must be comfortable working independently and delivering consistent, user facing support. Key Responsibilities Provide deskside support for PCs, laptops, mobile devices and peripherals Diagnose and resolve hardware and software issues across Windows 10 and Windows 11 environments Build, configure, replace and troubleshoot end user hardware Support mobile devices including iPhones and Blackberry Assist with data backup and recovery processes Work within virtual, MDM and VPN environments Log, update and manage tickets within ServiceNow Maintain accurate documentation of incidents and resolutions Deliver high quality customer service to end users Follow defined ITIL based processes and procedures Required Skills and Experience Proven experience in Level 2 IT support or similar role Strong understanding of IT fundamentals including networks, hardware and domains Good working knowledge of Windows 10 and Windows 11 Experience supporting end user hardware and software issues Familiarity with Microsoft Office applications and Lotus Notes Experience supporting mobile devices Understanding of data backup techniques Experience working within an ITIL environment Strong communication and customer facing skills Logical and analytical approach to troubleshooting Ability to work independently and manage workload effectively Desirable Familiarity with Microsoft SCCM Experience working with ServiceNow Exposure to virtualisation, MDM and VPN environments

Junior IT Support Technician £26,000 per annum Permanent opportunity Location: Wrexham Working hours: 9am-5pm M-Th & 8am-4pm F (30-minute lunch break) Additional benefits: Hybrid working model (3 days WFH) Perks platform Professional development What you will love about this role: Growing international company - be part of a large, expanding distribution network. Supportive, friendly teams - positive culture with approachable management. Work-life balance - hybrid working and early finish on a Friday. Stability & growth - employees often stay long term; chances to move up or develop new skills. The Role Junior IT Support Technician required to work for a successful supply chain and distribution company who has an excellent reputation for providing a fantastic working culture. Junior IT Support Technician responsibilities: Provide first-line and deskside IT support for office-based users. Monitor the third-party help desk and assist with incident triage. Act as the on-site IT point of contact, coordinating issue resolution and escalating to external service providers or application vendors where required. Support user onboarding and offboarding, including Windows profile setup, hardware provisioning, and access removal. Manage system access and permissions in line with approved requests and standard operating procedures. Provision laptops, monitors, docking stations, and other peripherals for new starters. Set up and maintain workstations, including replacement of faulty equipment. Coordinate hardware repairs, warranty returns, recycling, and secure disposal. Maintain accurate IT asset and inventory records. Carry out approved ad-hoc software installations. Develop and maintain user guides and IT standard operating procedures. Support senior IT staff with projects such as hardware refreshes and office moves. Junior IT Support Technician requirements: The successfully appointed Junior IT Support Technician will have the following skills and abilities: Proven experience in a first-line or deskside IT support role Ability to diagnose and resolve technical issues efficiently, escalating where appropriate Strong organisational skills with the ability to manage multiple tasks and priorities Excellent communication and interpersonal skills, with a customer-focused approach Ability to create clear user guides and standard operating procedures Willingness to support IT projects and collaborate with wider technical teams The Company The company is a rapidly growing distributor, delivering goods across the UK and Europe. Dedicated to cultivating a high-performance, value-driven culture. Additional skills and job titles: IT Support Analyst, Service Desk Analyst, IT Support Technician Friendly Note : If this job is not for you but you are looking for a new opportunity, please contact us for a confidential discussion on your career. To Apply Travail Employment Group is operating as an Employment Agency. Once you click to apply for this job, your application will be immediately received by Travail Employment Group. If your application is successful, a consultant will be in contact with you within the next 7 days. All candidates registering with Travail Employment Group will need to provide proof of identity, and evidence of any experience, training and qualifications our client considers necessary for this position. CWOIND01

Senior IT Service Desk Analyst Ready to Step Up? Our client, a leading global law firm, is looking for a Senior IT Service Desk Analyst to take charge of escalations, guide junior colleagues, and play a key role in international service delivery. This isn't just another service desk job: You'll be the go-to escalation point , tackling complex tickets and ensuring smooth triage. Enjoy a 50/50 WFH and office rota - one week in the office, one week from home. Benefit from on-call allowance (£5,600 on top of £46,500 base salary). The role: As part of a tight-knit global team, you'll handle escalations, support deskside and application issues (including iManage), and ensure seamless handovers from project initiatives. You'll document knowledge, coach 1st/2nd line colleagues, and act as a bridge between project teams and support - a true senior point of contact. What we're looking for: 4+ years' Service Desk experience (legal sector or professional services is essential) Strong technical skills across the Microsoft stack. ITIL Foundation (or working towards). Confidence, communication skills, and a people-first mindset to match your technical know-how. Why join? You'll be working in a supportive, global environment that values excellence, inclusivity, and career growth. This is a chance to step into a senior role where your technical expertise and leadership will really shine.

IT Core Infrastructure 3rd Line Engineer / Hybrid Network Support Administrator Location: Watford, Hertfordshire Salary: 38,500pa to 41,500pa + Extensive Benefits & Personal Development & Training Requirements: DBS Check Full UK Driving License The Technical Landscape Includes: - Intune / Autopilot / Hybrid Network Support, Windows 10 and 11, SCCM and/or MS Endpoint, Intune, MS Active Directory, Azure AD, Desktop Software Support, MS Suite of Applications, Apple MAC, iPhones, iPad's, Android, On-Premises and Remote Devices, Tablets, Laptops, Handheld Devices, PowerShell, ITSM, ITIL, IT Service Desk Software - Heat, Remedy or ServiceNow etc. Technical skills Required: - Intune / Autopilot / Hybrid Network Support / Cisco Networking, Firewalls, Wi-Fi, Windows Servers, Active Directory, Virtualisation, Microsoft 365, Azure, Intune, Windows 10/11, IP Telephony, Power Shell, SCCM / Endpoint and Intune. Cisco Networking: - (ideally CCNA Level proven in use), Windows Server Genealogy with Microsoft Azure, Azure AD, Intune and Wins 10/11, SCCM / Endpoint. Cisco and Hybrid Network Support: - Will make up around 30-40% of this role and while it's not a pure Network Administrator post, and as the successful candidate, you will have access to the clients Core Infrastructure. About the Organisation: - Join a respected and forward-thinking organisation dedicated to delivering high-quality technical and professional education. With a mission to empower individuals through skills development, training, and qualifications, this institution plays a vital role in improving career prospects and life opportunities. About the Opportunity: - The client is currently seeking an IT Core Infrastructure 3rd Line Engineer / Hybrid Network Support Administrator to provide expert-level technical support across multiple sites. About the Role - On a daily basis, you will work with infrastructure, applications support and deskside support colleagues to provide infrastructure support for all group core and non-core IT systems, including user management, system upgrades, patching, releases, and fault resolution. About the Role Requirements: - You will need to build and manage Windows Servers, Configure Cisco Switches and Routers, set and monitor backup routines, configure firewalls, and provide 3rd Line Support, Automation of daily tasks where necessary and resolve complex issues. About the Technical Skills Required: Cisco networking, Firewalls, Windows Server, AD, Virtualisation, Microsoft 365 as well as Azure, Intune, IP Telephony, PowerShell, SCCM and Intune. About You - The ideal candidate will hold Cisco CCNA and Windows Server Hybrid Administrator Associate or equivalent certifications and have experience working in an enterprise environment as an Infrastructure Engineer or similar role. This is a hands-on role where you'll be instrumental in maintaining and enhancing IT services that support a wide range of educational programs-from further and higher education to apprenticeships and community learning. This is a full-time, permanent position, working 37 hours per week in Watford. Call John McManus at Experis IT on (phone number removed) to apply or learn more.

Desktop Engineer +4 months + +SC cleared role +Inside IR35 + 250 - 300 a day +on site in Yeovil Skills: +2nd line support experience +Previous PC Build or Deskside experience with Windows 11 +SC clearance Day-to-day activities will include resolving a wide variety of desktop software and hardware incidents and service requests, whilst minimising disruption and providing first-class customer service. Primary role requirements: Responsible for maintaining and promoting highest level of service to the client. Adhering to technical standards, service delivery processes and ensuring service delivery is both cost effective and efficient Provide 1 st and 2nd Line support for Incidents and Catalog requests Desktop / Laptop / VDI - build, configuration, and deployment to end users PABX administration and support. Supporting Win11 issues, Hardware, Testing capability Assist with software installation / deployment Software and hardware troubleshooting Work within challenging SLA's and follow escalation paths to the leadership team and product specialists and 3rd parties promptly when require Smartphone support (InTune) Local network cable patching Assisting with customer projects on ad-hoc basis Create and update procedural documentation Skills and experience required: We are looking for a self-motivated team player with good technical and interpersonal skills. You will be able to multi-task and enjoy working under pressure with tight deliverables. You will take pride in the quality of your work and enjoy being part of a highly motivated team being able to learn new technology and skills. Previous PC Build or Deskside experience with Windows 11 MS Excel experience Awareness of GDPR guidelines on personal data handling. You will need to have an eye for accuracy and be able to follow required governance processes. If you'd like to discuss this Destop Engineer role in more detail, please send your updated CV to (url removed) and I will get in touch.

Onsite IT Field Support Engineer who is a technically minded team player with good IT troubleshooting and user facing skills is required to provide onsite deskside technical support for a well-established IT Services Company based in the City of London. WORK WITH THE LATEST CLOUD SERVICES AND TECHNOLOGIES This role is focusing on the latest Microsoft cloud services. If you want the opportunity to work with cutting edge cloud and security applications, supporting professional services in London and beyond, then we want to hear from you! SALARY: £40,000 - £45,000 per annum DOE + Benefits (see below) LOCATION: Hybrid. Working 4 days from client sites or the City of London office (Farringdon / Chancery Lane EC1N) and 1 day from home JOB TYPE: Full-Time, Permanent WORKING HOURS: 35 hours per week, Monday to Friday Fantastic Career Progression Opportunities JOB OVERVIEW We have a fantastic new job opportunity for an Onsite IT Field Support Engineer who is a technically minded team player with good IT troubleshooting and user facing skills. As the Onsite IT Field Support Engineer you will act primarily as an onsite engineer for a set of clients and work closely with technical leads, account managers and other tech teams to deliver an IT vision which future proofs client systems. Working as the Onsite IT Field Support Engineer you will be supporting clients onsite on a regular or ad-hoc scheduled basis. Site visits are generally within walking distance of the Farringdon/Chancery Lane office, but there are also clients across the UK and Worldwide and some UK travel may be required. ABOUT YOU You're technically minded, you have experience in IT support and you're a team player. You have the customer service experience to work independently at client sites in a professional environment. You're tenacious and don't like to give up until you've found a solution. IT is your calling, you're bright and know you have more to offer at an inspiring company. You will be expected to demonstrate a strong work ethic when it comes to managing issues, have a keenness to learn and develop, with a thorough approach to problem solving an appreciation for the various client cultures and their unique requirements. By showing intelligence and an eagerness to learn you will be given freedom to develop new skills and gain training in a wide range of cutting-edge technologies including Microsoft Modern Desktop, Intune, Autopilot, Power Platform and Azure. CANDIDATE REQUIREMENTS As the Onsite IT Field Support Engineer you will have: Essential Previous experience in IT support roles, ideally at an MSP Knowledge of Office 365; experience supporting Outlook, OneDrive, SharePoint & Teams & Intune Proficient in supporting and troubleshooting Windows 10 & 11 and Mac devices Exposure to, and understanding of, core Windows server elements including Active Directory, DNS, DHCP Understanding of, and ability to, troubleshoot and configure networking technologies such as WIFI, Firewalls & Routers Exposure to Azure Virtual Desktops desirable Understanding of Multi Factor, Conditional Access, Compliance Policies Understanding of email routing and management - 3rd party spam filters. Mail tracing Skilled in resolving printer issues and collaborating with 3rd party vendors Desirable Professional Qualifications: Microsoft Certifications, particularly cloud ones such as MD-102 and MS-700 CompTIA A+, Network+ BENEFITS WFH one day per week Learning and development opportunities (Microsoft certifications, developmental pathways, internal and external training) Regular career progression reviews 21 days holiday, public holidays, and birthday day off Private healthcare after probation 40% off gym membership Great pension scheme from day one Cycle to work scheme Recruitment referral scheme Eyecare vouchers Central location, next to a famous food market A friendly, inclusive, sustainable work environment Regular social events (tech-infused minigolf and darts, pool, and more!) Electric car scheme after 2 years of service APPLY TODAY By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose. JOB REF: AWDO-P13882 Full-Time, Permanent IT Jobs, Careers and Vacancies. Find a new job and work in London. Multi-Job Board Advertising and CV Sourcing Recruitment Services provided by AWD online. AWD online specialise in sourcing candidates and advertising vacancies on multiple job boards for companies on a non-commission basis. AWD online operates as an employment agency. AWD-IN-SPJ

IT Core Infrastructure 3rd Line Engineer/Hybrid Network Support Administrator Location: Watford, Hertfordshire Salary: £38,500pa to £41,500pa + Extensive Benefits & Personal Development & Training Requirements: DBS Check | Full UK Driving License The Technical Landscape Includes: - Intune/Autopilot/Hybrid Network Support, Windows 10 and 11, SCCM and/or MS Endpoint, Intune, MS Active Directory, Azure AD, Desktop Software Support, MS Suite of Applications, Apple MAC, iPhones, iPad's, Android, On-Premises and Remote Devices, Tablets, Laptops, Handheld Devices, PowerShell, ITSM, ITIL, IT Service Desk Software - Heat, Remedy or ServiceNow etc. Technical skills Required: - Intune/Autopilot/Hybrid Network Support/Cisco Networking, Firewalls, Wi-Fi, Windows Servers, Active Directory, Virtualisation, Microsoft 365, Azure, Intune, Windows 10/11, IP Telephony, Power Shell, SCCM/Endpoint and Intune. Cisco Networking: - (ideally CCNA Level proven in use), Windows Server Genealogy with Microsoft Azure, Azure AD, Intune and Wins 10/11, SCCM/Endpoint. Cisco and Hybrid Network Support: - Will make up around 30-40% of this role and while it's not a pure Network Administrator post, and as the successful candidate, you will have access to the clients Core Infrastructure. About the Organisation: - Join a respected and forward-thinking organisation dedicated to delivering high-quality technical and professional education. With a mission to empower individuals through skills development, training, and qualifications, this institution plays a vital role in improving career prospects and life opportunities. About the Opportunity: - The client is currently seeking an IT Core Infrastructure 3rd Line Engineer/Hybrid Network Support Administrator to provide expert-level technical support across multiple sites. About the Role - On a daily basis, you will work with infrastructure, applications support and deskside support colleagues to provide infrastructure support for all group core and non-core IT systems, including user management, system upgrades, patching, releases, and fault resolution. About the Role Requirements: - You will need to build and manage Windows Servers, Configure Cisco Switches and Routers, set and monitor backup routines, configure Firewalls, and provide 3rd Line Support, Automation of daily tasks where necessary and resolve complex issues. About the Technical Skills Required: Cisco networking, Firewalls, Windows Server, AD, Virtualisation, Microsoft 365 as well as Azure, Intune, IP Telephony, PowerShell, SCCM and Intune. About You - The ideal candidate will hold Cisco CCNA and Windows Server Hybrid Administrator Associate or equivalent certifications and have experience working in an enterprise environment as an Infrastructure Engineer or similar role. This is a hands-on role where you'll be instrumental in maintaining and enhancing IT services that support a wide range of educational programs-from further and higher education to apprenticeships and community learning. This is a full-time, permanent position, working 37 hours per week in Watford. Call John McManus at Experis IT to apply or learn more.