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Overview We are seeking a proactive and customer-focused 2nd Line IT Support Engineer to join our growing IT team supporting schools across an Academy Trust based in and around Uttoxeter. The successful candidate will provide day-to-day technical support to staff and students across multiple school sites, acting as an escalation point for First Line Support and helping to maintain reliable, secure and effective IT services. This is a hands-on role suited to an experienced school IT technician looking to develop their skills within a supportive team environment. Key Responsibilities Technical Support Act as an escalation point for incidents and service requests passed from First Line Support. Diagnose and resolve issues relating to Windows devices, Microsoft 365, user accounts, printing, network connectivity and educational software. Support staff and students with day-to-day IT issues both remotely and on-site. Configure, deploy and maintain laptops, desktops, tablets and peripheral devices. Support classroom technology including interactive displays, projectors, audio-visual equipment and printing solutions. Maintain accurate asset records and technical documentation. Escalate complex infrastructure issues to senior members of the IT team when required. Microsoft 365 Administration Administer Microsoft 365 user accounts, licensing and permissions. Manage Microsoft Entra ID user accounts and security groups. Support Exchange Online, Teams, OneDrive and SharePoint. Assist with onboarding and offboarding staff through joiner, mover and leaver processes. Support Microsoft Intune device management activities. Assist with implementation of security and compliance policies. Networking Support Troubleshoot wired and wireless network issues. Support switches, wireless access points, DHCP, DNS and VLAN configurations under guidance from senior engineers. Assist with network documentation and monitoring. Liaise with third-party suppliers where appropriate. Education Technology Support Support Management Information Systems (MIS) and associated educational software. Provide support during examination periods and key school events. Maintain classroom and curriculum technology. Support safeguarding, filtering and monitoring solutions in accordance with Trust policies. Team Working Work collaboratively with colleagues across all Trust schools. Provide excellent customer service to teaching and support staff. Contribute to continuous improvement of IT services. Share knowledge and best practice with other members of the IT team. Participate in team meetings, training and professional development activities. Essential Requirements Experience Previous experience working within a school, academy trust or educational environment. Minimum two years' experience in an IT support role. Experience supporting Microsoft 365 environments. Experience troubleshooting Windows 10 and Windows 11 devices. Experience supporting printers, classroom technology and educational systems. Experience using an IT service desk or ticket management system. Technical Knowledge Microsoft 365 administration. Microsoft Entra ID user management. Windows 11 / Windows Server Active Directory administration. Basic networking including: TCP/IP DNS DHCP VLAN concepts Wireless networking Device deployment and management. Personal Skills Excellent problem-solving ability. Strong communication and customer service skills. Ability to manage competing priorities. Professional and approachable manner. Commitment to safeguarding and data security. Full UK driving licence and access to a vehicle. Desirable Requirements Microsoft 365 Fundamentals (MS-900). Microsoft Endpoint Administrator Associate (MD-102). CompTIA Network+. Cisco CCNA. Experience with Microsoft Intune. Experience with SharePoint administration. Experience supporting MIS systems such as Arbor, Bromcom or SIMS. PowerShell knowledge. Working Arrangements Salary: £28,000 – £30,000 per annum depending on experience. The top of the range will typically apply to candidates with 3+ years’ relevant experience and/or a relevant certification (e.g. MS-900, MD-102, Network+, CCNA). Location: Academy Trust schools based in and around Uttoxeter Contract: Full Time, Full Year Hours: 37.5 hours per week, Monday to Friday, 08:00 - 17:00 Travel: Regular travel between Trust schools required. Team members travel directly to their assigned site each morning; mileage is not paid for this travel. DBS Check: Enhanced DBS required Why Join Us? Varied role across multiple schools. Supportive and collaborative IT team. Investment in training and certification. Opportunity to develop into a 3rd Line or Network Manager role as part of a growing Trust and IT team. Standard Trust pension scheme. 25 days annual leave plus bank holidays. Laptop provided. Varied work with opportunities to learn new skills. Meaningful work supporting education and improving outcomes for young people. How to Apply To apply, please email your CV to hello@evolveitsupport.co.uk.

Job Title:  Senior Delivery Manager Salary:  £50,900 - £68,000 Location:  Cambridge/Hybrid with 40-60% of time in the office Contract:  Permanent  Hours:   Full time 35 hours per week Are you passionate about agile delivery and enabling teams to deliver impactful, data-driven outcomes? We are Cambridge University Press & Assessment, a world-leading academic publisher and assessment organisation and a proud part of the University of Cambridge.  We're looking for an experienced Senior Delivery Manager to join our growing team and help lead the delivery of enterprise data, transformation, and visualisation products and services. In this pivotal role, you'll work within a product-focused, cross-functional team delivering application and enterprise-level data capabilities, including data warehousing, transformation, reporting, and insight solutions. You'll foster a culture of continuous improvement, enable high-performing team, and help shape the delivery approach across a complex technology landscape. About the role    What you will do: Champion agile values and principles, acting as a role model for collaboration, transparency, continuous improvement, and servant leadership. Lead and support a cross-functional team delivering data and digital capabilities in a complex enterprise environment. Facilitate effective delivery through strong planning, dependency management, risk management, and stakeholder engagement. Help teams optimise flow, improve predictability, and continuously improve ways of working. Own and support release and delivery management processes, ensuring robust governance and successful product launches. Collaborate closely with Product Owners and Technical leads to support prioritisation, road-mapping, budgeting, and strategic planning. Build strong relationships with business and technology stakeholders across the organisation. Work closely with Service Delivery Managers to ensure effective operational management of live services, including incident, problem, and change management considerations. Ensure technical debt, platform stability, resilience, and operational sustainability are appropriately represented in planning and prioritisation. Identify and manage risks, dependencies, and delivery impediments across teams and workstreams. Coach and support the development of colleagues and contribute to the evolution of agile delivery practices across the organisation. This position has been classified as a hybrid role, requiring the selected candidate to typically spend 40-60% of their time collaborating and connecting face-to-face at their dedicated location. Aside from our hybrid principles, other flexible working requests will be considered from the first day of employment, including other work arrangements should you require adjustments due to a disability or long-term health condition.  About You  Proven experience leading agile delivery within cross-functional technology teams using Scrum, Kanban, or scaled agile approaches. Strong understanding of agile principles, lean delivery practices, and continuous improvement. Experience delivering complex technology, data, analytics, or transformation initiatives in enterprise environments. Strong leadership and facilitation skills, with the ability to influence and motivate teams without direct line management responsibility. Excellent communication, stakeholder management, and problem-solving skills. A data-informed mindset, with a focus on outcomes, experimentation, learning, and delivering measurable value. Experience working closely with engineering, architecture, product, and operational teams. If you meet the above minimum requirements, we encourage you to apply. Your application will be even stronger if you can also demonstrate the following  desirable  criteria:  Experience delivering enterprise data warehousing, data transformation, BI, analytics, or visualisation solutions. Experience working with cloud data platforms and modern data ecosystems. Familiarity with operational service management practices and ITIL environments. If you're ready to lead with agility, enable high-performing teams, and help deliver meaningful enterprise transformation, we'd love to hear from you! For a detailed job description, please refer to the link at the bottom of the advert on our careers site. We are a Disability Confident (DC) employer that is committed to equality and inclusion ensuring our recruitment process is accessible to all. The DC scheme's  Offer of an Interview  commitment applies to applicants who opt in, and disclose a disability or a long-term health condition, and best meet the minimum criteria for the role. In instances where interviewing all qualifying candidates is not practicable, we prioritise those who best meet the minimum criteria, as we would for applicants who do not have a disability or long-term health condition. Cambridge University Press & Assessment is an approved UK employer for the sponsorship of eligible roles and applicants under the Skilled Worker visa route. Please refer to the  gov.uk  website for guidance to understand your own eligibility based on the role you are applying for. Rewards and benefits We will support you to be at your best in work and to live well outside of it. In addition to competitive salaries, we offer a world-class, flexible  rewards package , featuring family-friendly and planet-friendly benefits including:  28 days annual leave plus bank holidays  Private medical and Permanent Health Insurance   Discretionary annual bonus   Group personal pension scheme  Life assurance up to 4 x annual salary   Green travel schemes   Ready to pursue your potential? Apply now. We aim to support candidates by making our interview process clear and transparent. The closing date for all applications will be  [Date].  We will review applications on an ongoing basis, and shortlisted candidates can expect interviews to take place shortly after. Please expect the following process when applying or this position.  Your CV without a cover letter  4 application questions First stage virtual interview via MS Teams. You will be provided with a brief to complete a role related task which will need to be returned by email in advance of your interview. Final stage interview: in-person at our offices in Cambridge. If you require any reasonable adjustments during the recruitment process due to a disability or a long-term health condition, there will be an opportunity for you to inform us via the online application form. We will do our best to accommodate your needs.  Please note that successful applicants will be subject to satisfactory background checks including DBS due to working in a regulated industry. We are committed to an equitable recruitment process. As such, applications must be submitted via our official online application procedure. Please refrain from sending your CV directly to our recruiters. If you experience technical difficulties or require additional support with submitting your online application, contact the Recruiter.  Why join us   Joining us is your opportunity to pursue potential. You will belong to a collaborative team that is exploring new and better ways to serve students, teachers and researchers across the globe – for the benefit of individuals, society and the world. Sharing our mission will inspire your own growth, development and progress, in an environment which embraces difference, change and aspiration. Cambridge University Press & Assessment is committed to being a place where anyone can enjoy a successful career, where it is safe to speak up, and where we learn continuously to improve together. We welcome applications from all candidates, regardless of demographic characteristics (age, disability, educational attainment, ethnicity, gender, marital status, neurodiversity, religion, sex, gender identity and sexual identity), cultural, or social class/background.   We believe better outcomes come through diversity of thought, background and approach. We welcome applications from people from all backgrounds and communities, actively seeking to employ people from a wide range of different communities.

Contract:  Permanent, full-time Location:  London (hybrid-working) Closing Date:  31 May 2026 About the role The Lead Developer is part of a small innovation team responsible for bringing in-house a world-leading, cutting-edge AI-driven music and language teaching/analytics product. This highly skilled role focuses on reviewing, improving, and productionising our current pilot codebase while driving a roadmap of new, exciting features in partnership with our AI specialist, DevOps, and Data colleagues. The innovation team is moving to an AI-first model for development which you will initiate and lead. Reporting to the Head of Product Engineering, you will help guide and uplift our overseas development teams working on separate core products - ensuring consistent technical standards, design principles, and development processes across the wider engineering function. About you - Hands-on experience developing production software using AI-assisted development tools. - Expert hands-on experience with ReactJS, Next.js, and strong UI development. - Strong UI focus including Tailwind (very strong UI capability essential). - Full-stack development experience, including both NoSQL (DynamoDB) and SQL databases. - Experience designing scalable, production-grade software architectures. - Familiarity with Auth0 and Ant Design components (advantageous). - Experience of DevOps (advantageous) - Experience of data modelling and data products (advantageous) - Strong self-direction and the ability to drive enterprise-level decisions across design, development, and deployment. - Excellent communication skills, able to work effectively with local and overseas teams. - Comfortable operating in a fast-paced environment with deep technical challenges. - Technical leadership & influence able to guide technical direction, mentor others, and gain buy-in from local and overseas teams. - High autonomy & ownership comfortable setting direction, making decisions, and driving initiatives without needing close oversight. - Strong problem-solving mindset able to untangle complex technical issues in an evolving codebase and propose practical, scalable solutions. - Clear, confident communication able to explain design decisions, negotiate priorities, and collaborate with technical and non-technical stakeholders.   Our benefits Trinity provides a work environment that is stimulating, inspiring and fair. Our approach to reward values our employees while ensuring each person’s contribution makes us great as an organisation. As an employee, you’ll enjoy a range of  benefits  here at Trinity.    Our commitment Trinity is open to all applicants from different backgrounds and we are committed to building a more diverse and inclusive workplace. All applications are dealt with in the strictest of confidence.  We actively encourages applications from candidates of all abilities. As a Disability Confident employer, we are dedicated to creating a workplace that is accessible, supportive, and welcoming for individuals with different abilities. We will make sure you can be interviewed fairly if you have a disability, long term health condition, or are neuro-diverse.  Trinity promotes and welcome applications from a wide range of candidates, including those with criminal records. In line with the requirements of the Rehabilitation of Offenders Act (1974), we select all candidates for interview based on their competencies, qualifications and knowledge. To learn more about our DEI commitment as an equal opportunities employer, please visit our  Equality, diversity and inclusion  page.    How to Apply To apply, please follow the Apply for This Job link on this page and you will be directed to the Trinity College London application page. We reserve the right to close the advert earlier if we receive a high volume of interest so please do not delay if interested. Trinity College London does not hold a job visa sponsorship licence and so is not in a position to sponsor visas in the UK. All posts are subject to a safer recruitment process, including the disclosure of criminal records and vetting checks.  Upon successful appointment into the role, you will be required to complete our vetting procedures as with all Trinity College London employees. This is carried out by a 3rd party supplier and our standard background checks consist of Right to Work in the UK, Identity Check, Employment History check, Financial Probity Check, Highest Academic Qualifications Check and a basic DBS check. Trinity College London will collect and use your personal information for our recruitment process in accordance with our  Recruitment Privacy Notice . Trinity College London will hold candidate data on file for no more than six months from application submission. If you want your information to be removed earlier, please contact us directly. If we want to hold your information beyond the six months, we will contact you to get your consent. Our data protection policy can be viewed in full  here .

Become a change maker and join Node4. Node4 have a committed, talented, and diverse workforce that is growing all the time, but as we expand through our own growth and acquisitions, we never lose sight of the most important part of our business - our people. We want you to grow, learn, and evolve alongside us. So, whether you're just starting out in your career or looking to progress as an industry professional, Node4 has a place for you. About the role As a Public Cloud Second Line Engineer, you’ll provide advanced, customer‑facing technical support across Microsoft Azure and Microsoft 365 within a managed services environment. Acting as a key escalation point from 1st Line, you’ll take ownership of incidents and service requests end‑to‑end – from deep technical investigation through to resolution or structured escalation to 3rd Line engineering teams. You’ll work hands‑on with cloud and productivity platforms, diagnose complex issues, apply permanent fixes where appropriate, and communicate clearly with customers throughout the incident lifecycle. You’ll also collaborate closely with internal teams to ensure services are delivered in line with agreed SLAs and customer expectations. This role will also include providing on‑site cover when required at a customer site in West Yorkshire, as well as participation in an on‑call rota, including night shifts. What you’ll be doing Acting as a 2nd Line escalation point for Azure and Microsoft 365 incidents and service requests Owning incidents from investigation through to resolution, keeping customers informed throughout Providing advanced troubleshooting across Microsoft Azure, including: Virtual Machines Azure Storage, Backup and Recovery Azure Monitor, Log Analytics and alerting Azure Active Directory and RBAC Supporting Microsoft 365 services, including: Exchange Online (mail flow, mailbox issues, permissions and hybrid scenarios) SharePoint Online and OneDrive for Business Microsoft Teams (calling, meetings, integrations and client issues) Microsoft 365 security and compliance features (where applicable) Escalating complex or high‑impact issues to 3rd Line teams with clear technical detail and evidence Supporting planned changes, maintenance and service improvement activities Creating and maintaining technical documentation, knowledge base articles and known error records Working closely with Service Desk, Cloud Engineering and wider teams to deliver a consistent support experience Providing on‑site support when required What will you bring? 2–3 years’ experience supporting Microsoft technologies in a production environment Strong hands‑on experience with Microsoft Azure Strong experience supporting Microsoft 365 workloads Experience supporting hybrid environments (on‑premises integrated with Azure and M365) Working knowledge of ITIL‑aligned support environments Excellent customer service skills with the ability to manage multiple priorities Strong troubleshooting, analytical and problem‑solving capability Clear written and verbal communication skills, including technical documentation Ability to achieve and maintain NPPV3 with SC clearance Desirable: Valid UK driving licence and access to a car Microsoft certifications such as AZ‑900 and AZ‑104 Experience supporting large or complex tenant environments What can we offer you? Hybrid Working Private Medical Insurance or Company Paid Health Cash Plan Employee Assistance Program 25 days holidays plus your birthday off Option to purchase additional holiday (up to 5 days) Company Pension Scheme Life Assurance x 4 A diverse workforce Employee investment with Node4 training Academy Family savings and shopping discounts through the Node4 benefits portal. Discounted Gym Membership Modern facilities with open and welcoming breakout areas Company Social events Never ending supply of hot and cold drinks, biscuits, sweets, and fruit Why join Node4? Founded in 2004, Node4 has experienced exceptional growth and success over the years. From an office in Derby to locations nationwide. From three people to a workforce of over 1200. We believe that our people are the driving force behind our success. We are a vibrant, passionate, and diverse team committed to providing exceptional service as standard. We are proud of our employees and the environment that reflects our core business values of Passion, Innovation, and Trust.