57 jobs found

CRM Services Developer Location : Home-based with regular travel to the Guildford office Job Type: Full-time, 37.5 hours per week Contract Type: Permanent Salary: £27,646 to £30,718 per annum Benefits : 27 days holiday + bank holidays (pro rata for part time roles), perk scheme access, life assurance, paid compassionate leave, enhanced sick pay, Cycling UK membership plus many more staff benefits. There's never been a better time to join the team at Cycling UK! We have launched an ambitious new strategy - and we want you to be part of it. There are loads of reasons to love cycling, even if you're not someone who cycles. From cutting pollution, to making us healthier and happier, cycling can help us all thrive. Cycling UK's customer relationship management tool (CRM) is a key enabler in maximizing income, attracting and retaining key audiences and the delivery of successful programmes, ranging from commercial to behaviour change. The CRM Services team's main goal is to be a successful business partner to the other Cycling UK functions. As the CRM Services Developer you will support with maintaining and improving the day to day processes of Cycling UK's Microsoft Dynamics. Acting within a business partner capacity you will support other Cycling UK staff to provide day to day support and training, evolve and develop new solutions where Microsoft Dynamics plays a role If you are enthusiastic about supporting communities and improving access to cycling, we want to hear from you! Explore the attached job description for full details on this exciting opportunity. Complete the application form expressing why you are the right candidate for this opening. Focus on gearing your supporting statement to exemplify how your skills and experience match the requirements of the role, directly referring to the person specification. This enables the selection panel to assess your relative strengths against the specified criteria. This role is home based with expected travel to London and Guildford. Applications close at 9:00am on the closing date shown You may also have experience in the following: CRM Specialist, CRM Administrator, Business Systems Analyst, Digital Systems Developer, Technical Support Engineer, Application Support Analyst, Systems Developer, Data Developer, IT Developer, etc. REF-

Security Analyst - Mainframe RACF Location: Welwyn Garden City (Shire Park) - Hybrid Working Function: Technology Security and Capability Duration- fixed term contract - 6 months About the role We're seeking a skilled Mainframe Security Analyst to join a Security Operations & Detections team at one of the UK's leading retail organisations. You'll play a key role in protecting their mainframe environments by supporting security initiatives, maintaining access controls, and responding to security alerts. Working closely with colleagues across Technology and the wider business, you'll help ensure their mainframe platforms remain secure, resilient, and well-controlled. This is a fantastic opportunity to contribute to large-scale enterprise security in a complex, high-impact environment. What you'll be doing Responding to user requests and incidents in the RACF ticketing system. Reviewing and processing change requests for RACF access. Monitoring daily tasks and controls to maintain operational efficiency. Responding to mainframe security alerts. Administering RACF Role-Based Access Control (RBAC) and Privileged Access Management (PAM) systems. Managing access recertification with data owners. Creating and maintaining internal documentation, including runbooks, processes, and procedures. Supporting audit evidence and remediation activities. Assisting with incidents, investigations, and projects related to mainframe security. Recommending access rules and performing analysis, design, and testing of new or enhanced security functionality. Monitoring and maintaining RACF digital certificates. Supporting the installation of new applications within RACF and assisting with migrations of existing applications. What you'll bring Extensive specialist knowledge of RACF / z/OS and related mainframe components. Strong understanding of mainframe security concepts and technologies. Experience using IBM zSecure (including z/Alert, Command Verifier, Access Monitor, RACF Offline, and CARLA reporting). Experience with mainframe languages such as JCL, REXX, CLIST, and ISPF. Experience installing new applications or migrating applications within RACF (desirable). Excellent documentation skills for technical processes and support materials. Strong problem-solving ability and attention to detail. Effective communicator who can work collaboratively across teams. Understanding of Role-Based Access Controls (RBAC) and ICFR controls (Sarbanes-Oxley). Experience managing and implementing digital certificates. Knowledge of RACF Remote Sharing Facility (RRSF) is an advantage. We use generative AI tools to support our candidate screening process. This helps us ensure a fair, consistent, and efficient experience for all applicants. Rest assured, all final decisions are made by our hiring team, and your application will be reviewed with care and attention. Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Please be advised if you haven't heard from us within 48 hours then unfortunately your application has not been successful on this occasion, we may however keep your details on file for any suitable future vacancies and contact you accordingly. Please email me

NHS EPR Configuration Analyst 390 Per Day, Outside IR35 3 Months Contract Hybrid Swindon Your new company A Large Public Sector Organisation. Your new role As part of the BSW Group's shared Electronic Patient Record (EPR) programme, the post holder will provide administrative support for their designated Trust (GWH, RUH, or SFT) in managing the Patient Administration System (PAS) powered by Cerner Millennium, along with other key clinical and business systems such as pathology, radiology, pharmacy, and legacy platforms. System Administration: Manage user access, security profiles within the BSW STP, clinic templates, and correspondence setup. Maintain records of configurations and ensure change control. Scheduling & Integration: Configure and coordinate clinic schedules, letter templates, and integration with downstream systems (eReferral Service, DrDoctor, Apollo, Synertec). Data Quality & Reporting: Generate and distribute reports, resolve data errors using national resources, and implement corrective actions to maintain data integrity. Issue Resolution: Provide end-user support for complex queries, troubleshoot problems, and liaise with suppliers and internal teams for resolution. Legacy System Support: Continue administration of legacy systems until decommissioned, including running business applications and reports. Collaboration & Communication: Build strong relationships with internal teams and external suppliers, communicate sensitive information, and support policy development. Documentation & Compliance: Log incidents, maintain accurate records, and ensure all updates and actions are documented. Monitoring & Improvement: Produce monitoring reports, conduct audits, and contribute to service improvement initiatives. Team Contribution: Participate in meetings, assist in developing operational procedures, and perform other duties as required by the EPR Application and Data Quality team lead. What you'll need to succeed Education & Training: HND or higher in Computing/IT or equivalent experience ECDL/CLAIT or equivalent IT competency A-level (or equivalent) education Cerner Millennium Scheduling training Experience with Oracle Health System and RPAS Technical Expertise: Administration and support of large-scale systems Advanced PC skills (MS Word, Excel, PowerPoint) Strong understanding of clinical care and patient administration processes Ability to learn and manage complex systems quickly Experience : Providing user support and advice Experience with Oracle Health System Experience with RPAS Knowledge of clinical care and/or patient administrative processes. Problem resolution and troubleshooting Maintaining data quality and system integrity Working with third-party suppliers and internal teams Experience of working with Cerner Millennium Applications. Experience working with DrDoctor, or similar systems. Experience working with SystemOne, or similar systems. What you'll get in return 390 Per Day, Outside IR35 What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)

Data Analyst - Manchester / Leeds / Birmingham - Higher Education - Salaries up to 45,000 + Benefits Hays has partnered with a leading Higher Education institute that specialises in providing career advancement and formal qualifications to students in later life. They are actively seeking a Data Analyst to join their recently established internal Data & Analytics function. This person will support the university's strategic goals by collecting, analysing, and interpreting data to inform decision-making across academic, administrative, and operational areas. This role involves working with large datasets, creating reports and dashboards, and providing actionable insights to improve student success, resource allocation, and institutional performance. This is a permanent role and will require the successful applicant to work on-site at one of their sites in central Manchester, Leeds or Birmingham. Candidates are granted 1-2 days working from home p/month, in line with the university's hybrid working policy. This role would suit an experienced analyst with strong Power BI skills, and experience of creating bespoke reports, dashboards, and providing actionable insights for senior stakeholders. This role can offer a basic salary of up to 45,000, in addition to 25 days annual leave (with the option to buy 5 more), a 6% pension contribution, and a tailored benefits package to suit each employee (healthcare options, gym package, high street vouchers etc) For more information, or to apply direct, please email an up-to-date CV Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)

TimeEdit Consultant, Higher Education, Timetabling Consultant, Timetabling Manager, Celcat, Scientia, Functionality, Requirement, best Practice, SQL, XML, UML My leading client is looking for Timetabling Implementation Consultant (H/E Software Support Specialsit) who can provide systems administration and management, along with specialist third line support for corporate applications in a dedicated product portfolio to ensure there is a successful implementation on the software into the business. Technical Expertise & Systems Management Deep knowledge of TimeEdit , Celcat , Scientia , or similar timetabling and scheduling systems. Systems administration and third-line support for corporate applications. Planning and executing upgrades, ensuring data integrity and smooth integration with related systems. Line management of application specialists and support analysts. Prioritization of workloads, ensuring service levels are met. Oversight of support efforts and ensuring adherence to best practices. Essential Knowledge & Skills In-depth understanding of relational databases and application management lifecycles. Broad knowledge of IT systems, software, and data analysis. Strong people management and mentoring skills. Excellent documentation, communication, and relationship-building abilities. Proven problem-solving and prioritisation skills with a structured and organised approach. Knowledge of SQL, XML, UML, and Service Desk/Change Management toolsets. Understanding of higher education business processes and systems. Familiarity with software development lifecycles (Agile or Waterfall). Training & Documentation Advising users and maintaining up-to-date operational and training documentation. Supporting service transition and change management processes. If this role sounds of interest please send me your cv asap as this is a urgent role with an immediate start.

TimeEdit Consultant, Higher Education, Timetabling, Celcat, Scientia, Functionality, Requirement, best Practice My leading client is looking for TimeEdit Support / Implementation Consultant who can provide systems administration and management, along with specialist third line support for corporate applications in a dedicated product portfolio. A key part of the role is analysing requirements and problems to identify and implement solutions, ensuring that they are of the desired quality and maintain data integrity where they interface to related applications Technical Expertise & Systems Management Deep knowledge of TimeEdit , Celcat , Scientia , or similar timetabling and scheduling systems. Systems administration and third-line support for corporate applications. Planning and executing upgrades, ensuring data integrity and smooth integration with related systems. Line management of application specialists and support analysts. Prioritization of workloads, ensuring service levels are met. Oversight of support efforts and ensuring adherence to best practices. Strategic Planning & Collaboration Developing short- and medium-term plans for application support and improvement. Working with product managers and stakeholders across Digital Technologies and the university. Representing the team in internal and external user groups. Analytical & Problem-Solving Skills Investigating operational needs and implementing enhancements. Reviewing new functionality and coordinating upgrades. Risk assessment and mitigation for university systems. Training & Documentation Advising users and maintaining up-to-date operational and training documentation. Supporting service transition and change management processes. If this role sounds of interest please send me your cv asap as this is a urgent role with an immediate start.

Experience: 8+ years (with at least 2-3 years managing ServiceNow projects Warwick/Wokingham - 3 Days a Week. Job Summary: We are looking for a Technical Project Manager (TPM) with hands-on experience managing ServiceNow projects across multiple modules such as ITSM, ITOM, HRSD, SecOps, or custom app development. The ideal candidate will combine project management discipline with a solid understanding of ServiceNow's architecture, data model, and delivery methodology. You will be responsible for ensuring successful delivery of projects within scope, time, and budget while maintaining platform integrity and stakeholder satisfaction. Key Responsibilities: Lead end-to-end project execution for ServiceNow implementations, enhancements, and platform upgrades. Collaborate with business and technical stakeholders to define project goals, deliverables, timelines, and dependencies. Create and manage project plans, schedules, budgets, and risk mitigation strategies. Coordinate with developers, architects, business analysts, and QA teams to ensure timely and high-quality delivery. Serve as the main point of contact between IT, business teams, and third-party ServiceNow partners or vendors. Manage Agile or hybrid project delivery, using tools like JIRA, Azure DevOps, or ServiceNow Agile. Drive regular status meetings, provide executive updates, and ensure documentation and reporting are current. Monitor project KPIs, including scope, timeline, budget, quality, and stakeholder satisfaction. Ensure alignment with platform governance, architecture standards, and CSDM or CMDB frameworks. Required Skills & Qualifications: Bachelor's degree in Computer Science, Engineering, Information Systems, or related field. 8+ years of IT experience, with 2-3+ years in ServiceNow project management roles. Strong understanding of ServiceNow platform capabilities, including workflows, CMDB, integration, and module configurations. Familiarity with ITIL and CSDM frameworks. Experience delivering projects in an Agile, Scrum, or hybrid methodology. Excellent communication, stakeholder engagement, and conflict resolution skills. Ability to manage multiple concurrent projects and priorities in a fast-paced environment. Preferred Certifications: ServiceNow Certified System Administrator (CSA) ServiceNow Implementation Specialist (any module) PMP or PRINCE2 Certification ITIL v3/v4 Foundation Agile Scrum Master or Safe Agilist Mandatory Skills: ServiceNow - SaaS . Experience: 8-10 Years .

Our client have an exciting new opportunity for a Pension Data Analyst to join their firm on a fully remote or hybrid working basis. The right candidate will be passionate about data, problem-solving, and delivering outstanding service to clients. So if you have a strong understanding of pensions and/or enjoy working with complex data sets then this role could be for you. What You'll Be Doing Collaborating with clients throughout the implementation process to understand their data, systems, and requirements Making informed recommendations on how to effectively implement our products and services Leading and managing complex or non-standard data-related implementation tasks Mentoring and supporting junior team members Translating client requirements into efficient, online pension administration solutions Conducting system demonstrations for clients Gathering and documenting scheme and product information Contributing to the development of our technology platforms by assisting with analysis, design, and specifications Performing system configuration and detailed data analysis Supporting project management by identifying and mitigating risks and issues What We're Looking For Solid knowledge of pension schemes, including DB, DC, CARE, and annuity arrangements Advanced Microsoft Excel skills Experience with data migration: including data analysis, mapping between pension systems, and configuration A track record of working on client-focused projects Excellent communication skills and a collaborative approach This is an excellent opportunity to join a well established firm in a role which offers the chance to become more specialist within a Data focused position where you will learn a set of skills which can shape your career and offer good prospects going forward. You will also be offered a good salary and benefits package as well as a bonus structure and exceptionally flexible working arrangements. Please quote 51591 when calling Sarah at Alexander Lloyd or email them at . This is only one of many vacancies we are handling, Alexander Lloyd is a specialist within Financial Services recruitment. Areas of expertise include Employee Benefits, Compliance, Pensions, Group Risk, Paraplanners, Sales Support, T&C etc. Due to the high amount of interest that we receive for each of our roles unfortunately we cannot respond to each application individually, therefore if you do not hear back from one of our consultants you have not been shortlisted for this role. Please continue to check our website for any other roles which may be of interest.

IT Technical Analyst Derbyshire c 45,000 Are you an experienced IT professional looking for a hands-on role where you can make a real impact? Our client, a well-established organisation is seeking a proactive IT Technical Analyst to take ownership of their IT infrastructure, service delivery, and projects. This is a varied and dynamic role where you ll be instrumental in ensuring operational excellence, driving continuous improvement, and enhancing IT performance across the business. The Role As IT Technical Analyst, you will: Oversee the day-to-day delivery of IT services, ensuring availability, security, and minimal disruption. Lead IT operations in line with ITIL best practices, including incident, problem, change, and asset management. Develop and implement IT operations strategies that support wider business objectives. Manage IT infrastructure, including Windows Server, SQL, virtualisation platforms, networking, and cloud services. Maintain compliance with industry standards, regulatory requirements, and robust data security policies. Establish effective monitoring, reporting, and KPI tracking to identify and implement service improvements. Lead IT projects such as system upgrades, infrastructure enhancements, and service optimisation initiatives. Manage relationships with external vendors and IT service providers. Key Requirements 5+ years experience in IT operations. Strong expertise in Windows Server, SQL, Virtualisation, and Cisco Networking (certifications preferred). Experience with Microsoft 365 administration and ERP systems (Syspro ERP desirable). Solid knowledge of ITIL frameworks, IT Service Management, and Cloud Technologies. Proven experience managing external vendors and IT contracts. A proactive, problem-solving approach with excellent team-building skills. Desirable Qualifications ITIL certification. Cisco Networking (e.g. CCNA). Microsoft certifications. What s on Offer? Salary: Up to £45,000 Career progression opportunities within a growing, established company. Great benefits A hands-on role with real responsibility, where you ll directly influence IT operations and business success. If you are a driven and experienced IT Operations Engineer ready for your next challenge, we d love to hear from you. Tilt Recruitment are specialists in IT Recruitment. We work hard to find our candidates their perfect roles within fantastic organisations across the UK. If this role isn t right for you, please still get in touch with us as we may have other roles which may suit you better. We also offer up to £500 for every successful referral, if you know someone who matches this skill set please let us know. Follow us on LinkedIn, Twitter and Facebook. Tilt Recruitment is acting as an Employment Agency in relation to this vacancy.

Your new company CRM/Dynamics Applications Analyst required on a permanent basis for a public sector organisation based in York. This exciting new role is responsible for managing the full lifecycle of one or more critical IT services within the Applications Team. This includes responsibility for application design, implementation, operation, improvement, and retirement stages. Your new role The post holder will act as a subject matter expert for assigned platforms and services, and will provide advanced support, configuration, and development.They will be expected to lead technical improvements, deliver scalable business applications, and ensure systems are flexible, integrated, and aligned to user needs. They will also contribute to service strategy, stakeholder engagement, road mapping, and the introduction of new technologies and the design and monitoring of SLAs.The role requires confidence in applying application development principles, supporting end-to-end service design, and aligning delivery with agile methodologies were appropriate. What you'll need to succeed Excellent communication and stakeholder skills Significant experience configuring, administering, and supporting applications Experience of CRM/Microsift Dynamics and Power Automate would be highly desireable Strong technical knowledge in enterprise application ecosystems, including API integration, relational databases (e.g. SQL Server), and web technologies (e.g. JSON, REST). What you'll get in return This exciting new role is paying between 39,000 and 48,000 negotiable on experience plus excellent public sector holidays, fantastic pension, hybrid working, training and flexibility. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)

We are currently looking for an Application Support Analyst to join our IT Department on a full time, permanent basis. As part of the Digital Systems team and reporting to the IT Applications Lead, this role contributes to the successful administration, support, implementation and improvement of Southbank Centre’s business applications. The core focus of the role is to provide specialist application support for our Events and Collections application suite, including, but not limited to, Artifax event management system, Vernon collections management system and Bynder digital asset management system. The role will benefit from exposure to a broad array of business critical systems. The successful candidate will work across a variety of responsibilities which includes but are not limited to: Provide support to Southbank Centre events, digital asset, collection and other management systems by administering the IT helpdesk & handling support requests according to SLAs, and working towards continual improvement of team KPIs Administer routine system maintenance to preserve system and data integrity and efficiency Work with the Digital Systems team to support the technical delivery of digital systems projects Provide training for Southbank Centre staff on relevant systems Use reporting tools to support the provision of business information to users; including the use of SQL scripts to select and export data We welcome applications from people from a Black, Asian or Ethnically Diverse background or those who are D/deaf or disabled. If you wish to discuss reasonable adjustments such as a BSL interpreter for your interview please indicate this on your application form. Interviews will take place at The Southbank Centre. If you would like to speak to someone about any adjustments or concerns you can also email hrteam@southbankcentre.co.uk and we will be in touch with you to make the necessary arrangements. By attracting people to work for us from a broad range of backgrounds with diverse attitudes, opinions and beliefs we can continue to look at the world with fresh eyes and find new ways of doing things. The Southbank Centre is a warm and welcoming place to work, with great aspirations and ambitions to create great and accessible work for all. We pride ourselves in building a supportive environment to enable the development of our staff. If you feel you have just some of the required skills and experience but meet the person specification, we would still encourage you to apply; we are very open to continuing the training and development of individuals who are self motivated to acquire new skills and knowledge relevant to the role. Southbank Centre The Southbank Centre is Europe’s largest arts centre and one of the UK’s top five visitor attractions, occupying an 11-acre site that sits in the midst of London’s most vibrant cultural quarter on the South Bank of the Thames. Its impact and reach are significant and it is respected internationally as a convener of great artists and diverse audiences and for being entrepreneurial and innovative in response to a volatile and changing financial landscape. The Southbank Centre is a charity that is determined to demonstrate its ambition to remain innovative, disruptive and experimental in what it does and to be highly relevant to the artists it wants to work with and to the audiences it wants to attract. The Southbank Centre believes that a commitment to diversity and inclusion helps it be a more relevant and effective organisation. Our Artistic Mission The Southbank Centre exists to provide great artistic experiences for everyone. Through art, we invite our visitors to enjoy shared cultural encounters together. To gaze. To listen. To be moved. To discover a new idea or a new perspective. We are proud that for the last 70 years, the performances and exhibitions here have moved millions. We have provided a home for art and for artists. A community centred on art, where everyone, no matter their job, helps make the experience. Benefits & Perks: As well as working at one of London's most popular and exciting sites the successful candidate will also benefit from the following: A min 5% pension contribution (going up to 8% depending on employee contribution), from day 1 of employment. 28 days annual leave, plus bank holidays Hybrid working model (3 days office working, 2 days from home) Enhanced sick pay Enhanced family leave benefits Up to 30% discounts at onsite retail, food and beverage vendors Staff ticket offers for SC events Free entry to Hayward Gallery Free/discounted entry with other reciprocal organisations Free staff yoga Season ticket loan The deadline for applications is 23:59 on 21 January 2024.

Query Resolution Analyst Solihull Hybrid work model- 3 days in the office & 2 days working from home Position Summary We are looking for a Query Resolution Analyst to join us at Infor. As a Query Resolution Analyst you will liaise with internal departments to enable accounts within the DACH region to be settled within the company parameters. You will need to have a flair for problem solving and be able to identify problem areas quickly. In addition to this you'll need to build a positive and productive long-term relationship with the billing team as well as the relevant business contacts. Overall your focus is to maximize cash collections for the Company. our Responsibilities Include Resolve customer queries to ensure prompt payment, serve as liaison between the Calling Specialists and appropriate company departments to resolve within 48hrs To work alongside calling specialist team when workload accommodates Ensure timely and accurate reporting to the business as required Any adhoc duties which may arise Attend bi-weekly calls with the Customer Advocacy Team Attend bi-weekly Business Calls and provide support to the Business Provide support to the Legal and Customer Advocacy Team whilst settlements are being negotiated with the customer Ensuring settlement agreement terms are adhered to - working closely with billing and cash applications to ensure documents / refunds are processed within the time restrictions Attend bi-weekly calls with the IPN Management Team and provide concise information relating to outstanding AR / queries Attend Monthly Legal calls providing information to internal and external legal teams Maintain a database of legal claims / cases Be responsible for Liquidation / Administration cases and maintain a database Providing support / information to VP's and Senior Directors as requested Assisting with ME/QE and YE duties where required Knowledge and Skills, You Bring to the Organization Detail focused ensuring they follow up all unresolved matters and record data accurately Legal and Insolvency experience desirable Target driven Firm but patient approach, strong objection handling skills Advanced Microsoft skills including Word, Excel, PowerPoint, Access would be an advantage Strong oral and written communication skills Interpersonal skills Decision making Credit Control experience would be desirable but not essential Infor Values: Our Guiding Principles set the standard for how we work with one another. They define who we are as an organization and guide everything we do. By applying the same shared values that unleash prosperity in free societies-such as value creation, integrity, responsibility, free speech, and toleration-we encourage one another to take initiative and to challenge the status quo. We have a relentless commitment to a culture based on a business philosophy called Principle Based Management (PBM ). Informed by the principles that allow a free and open society to flourish, PBM prepares individuals to innovate, improve, and transform while fostering a healthy, growing organization that creates long-term value for its clients and supporters and fulfillment for its employees. The information above is not complete and may change once joining Infor in future but this is a guide of the overall role. About Infor Infor delivers end-to-end ERP and strategic edge applications that are integrated and delivered in a multi-tenant cloud. We believe that customers need industry-specific solutions and that one size does not fit all.We are proud to serve more than 68,000 companies worldwide. Infor is a standalone subsidiary of Koch Industries, Inc., which has annual revenues of over $110 billion.

Job Title: Undergraduate Admissions Coordinator Department: Recruitment & Admissions Grade: Grade 5 Salary range: £24,285 - £27,131 per annum Working arrangements: Generally Monday - Friday 9am - 5pm, with some evening and weekend work. Recruitment & Admissions staff are currently hybrid working, and from 3 October staff will normally work on-site for a minimum of two days per week (40% of contracted hours), Monday - Friday. Closing date: 3rd October 2022 The University At Durham University we are proud of our people. A globally outstanding centre of educational excellence, a collegiate community of extraordinary people, a unique and historic setting - Durham is a university like no other. Across the University we have a huge variety of roles and career opportunities, which together make us a large and successful community, which is a key hub of activity within our region and nationally. Whether you are at the very start, middle or end of your career, there is a role for you. We believe everyone has their own unique skills to offer. We would be thrilled if you would consider joining our thriving University. Further information about the University can be found here The Role and the Department The Admissions Coordinator supports a professional, knowledgeable, effective and efficient admissions service delivering the University's strategic aims and targets and ensuring that University and external regulations and policies are adhered to. The post involves processing applications with a focus on certain departments and/or applicants, applying judgement to independently make criteria-based decisions. The post will take a lead within the admissions team on an area of work, identifying opportunities to make improvements where possible and then promoting these ideas to others. It also involves providing information, advice and guidance and developing positive working relationships with other staff within Recruitment and Admissions, across the wider University, and beyond. A commitment to maximising personal and team effectiveness and the principles of equality and diversity is essential. Occasional weekend/evening working will be required. This is to attend external events and assist with tasks such as open days and undergraduate confirmation. Due to the operational needs of the Office, annual leave is not permitted between the receipt of A level results and the 31st August each year, and the number of staff permitted to be on annual leave during September and other peak periods is restricted. Recruitment and Admissions Services Based in the Global Division, Recruitment and Admissions Services brings together a number of teams providing services in events, enquiry management, CRM, data analysis and forecasting, projects and compliance and admissions. It provides an essential service to the University in ensuring its financial sustainability and in delivering student number growth and increasing diversity in line with strategic aims and targets. We are the public face of the University in UK schools and colleges, through our contact with prospects, enquirers and applicants across the world and through our events programme. The team includes a range of professionals from a number of specialisms including administrators, decision makers, data analysts and forecasters, IT specialists, designers and marketers, events managers and recruiters. Working at Durham A competitive salary is only one part of the many fantastic benefits you will receive if you join the University: you will also receive access to the following fantastic benefits: • 27 Days annual leave per year in addition to 8 public holidays and 4 customary days per year - a total of 39 days per year. The University closes between Christmas and New Year. • No matter how you travel to work, we have you covered. We have parking across campus, a cycle to work scheme which helps you to buy a bike and discount with local bus and train companies. • Lots of support for health and wellbeing including discounted membership for our state of the art sport and gym facilities and access to a 24-7 Employee Assistance Programme. • On site nursery is available and children's clubs in the summer holidays. • Family friendly policies, including maternity and adoption leave, which are among the most generous in the higher education sector (and likely above and beyond many employers). • There is a genuine commitment to developing our colleagues professionally and personally. There is a comprehensive range of development courses, apprenticeships and access to qualifications and routes to develop your career in the University. All staff have dedicated annual time to concentrate on their personal development opportunities. • The opportunity to take part in staff volunteering activities to make a difference in the local community • Discounts are available via our benefits portal including; money off at supermarkets, high street retailers, IT products such as Apple, the cinema and days out at various attractions. • We offer generous pension schemes. Durham University is committed to equality diversity, inclusion and values Our collective aim is to create an open and inclusive environment where everyone can reach their full potential and we believe our staff should reflect the diversity of the global community in which we work. As a University equality, diversity, and inclusion (EDI) are a key part of the University's Strategy and a central part of everything we do. We also live by our values and our Staff Code of Conduct. At Durham we actively work towards providing an environment where our staff and students can study, work and live in a community which is supportive and inclusive. It's important to us that all of our colleagues are aligned to both our values and commitment to EDI. We welcome and encourage applications from members of groups who are under-represented in our work force including people with disabilities, women and black, Asian and minority ethnic communities. If you have taken time out of your career, and you feel it relevant, let us know about it in your application. If you are a candidate with a disability, we are committed to ensuring fair treatment throughout the recruitment process. We will make adjustments to support the interview process wherever it is reasonable to do so and, where successful, reasonable adjustments will be made to support people within their role. What you need to demonstrate when you apply/Person Specification When you apply it is important that you let us know what skills/experience you have from a similar role and/or what skills/experience you have which would make you right for this role. Further information about the role and responsibilities is at the end of this job description. Where a criteria has an asterix next to it, it may be given additional weighting when your application is considered. Your application should cover the following criteria: Essential Criteria 1. Excellent oral and written communication skills and the ability to develop effective working relationships, both internally and externally. 2. Strong digital competence with demonstrable skills in using core digital tools including internet, email, digital communication tools, and Microsoft 365 applications. 3. Five GCSE's at least Grade C or level four (or equivalent) including English Language and Mathematics (or equivalent experience). 4. Evidence of personal development to maintain skills. 5. Post-16 qualification or equivalent experience. 6. Relevant administrative experience in a busy, data driven, office environment. 7. Demonstrable ability to proactively work with team members to ensure the delivery of high quality services. 8. Demonstrable ability to provide advice and guidance to a range of customers and colleagues. 9. Experience of working on the front line with service delivery, and the ability to work under pressure and meet tight deadlines without compromising on quality. 10. Ability to solve problems as part of a team and resolve issues, plan solutions and make pragmatic decisions. 11. Ability to effectively network and exchange advice and information for development purposes. 12. Experience of working with complex administrative processes and requiring a high level of accuracy and attention to detail. 13. Ability to make criteria-based decisions and to think critically with sound judgement. Desirable Criteria 1. A good understanding of the student experience provided at Durham University 2. Knowledge and experience of Higher Education admissions processes, including making decisions on applications. How to apply To progress to the assessment stage, candidates must evidence each of the essential criteria required for the role in the person specification above. Where there are desirable criteria we would also urge you to provide any relevant evidence. Please don't forget to check if there is any weighted criteria (see above). While some criteria will be considered at the shortlisting stage, other criteria may be considered later in the assessment process, such as questions at interview. Submitting your application We prefer to receive applications online. We will update you about your application at various points during the process, via automated emails from our e-recruitment system. Please check your spam/junk folder periodically to ensure you receive all emails What you are required to submit: • A CV..... click apply for full job details