The Infrastructure team resides within the innovative and progressive Digital and Technology Directorate and is embedded in a major and exciting three year legacy displacement programme. The directorate is a welcoming group of over 100 multidisciplinary professionals, all focused on building, delivering and supporting secure, modern and efficient digital and technology services. This role leads the infrastructure team with responsibility for the design, implementation, administration and support of infrastructure and digital solutions and services and the effective deployment of resources. About the Role We are looking for an accomplished Digital and Technology Infrastructure Services Manager to join us and lead a team of engineers and their workload. You'll mentor, coach and help develop the team as well as work-load manage business as usual with projects. This is a great opportunity for you to apply your broad skills across a range of systems and services and to provide technical leadership, working collaboratively with key stakeholders and external parties in supporting and working closely with Digital and Technology teams, security advisors and senior management to provide solutions design, expertise and assurance to projects and programmes. You will help develop and maintain Digital and Technology infrastructure and platform policies and procedures, and work with senior management to develop the cyber security strategy. SC-level Security Clearance or willingness to obtain SC clearance is mandatory for this role and requires that you have lived in the UK for the last 3 years. The length of required residency may depend on individual circumstances. About You We are looking for a self-motivated and enthusiastic senior manager who will play a major role in the delivery of Digital and Technology services, from legacy system improvements / replacements through to digital and IT transformation. You will work closely with the various Digital teams and the Cyber Security team to design, create and improve new and existing products and services and you will work with business users, delivery teams and suppliers to identify and resolve issues and user needs. You must have very good, broad experience and knowledge of working in a Digital and Technology support environment using a variety of tools to support the management and delivery of production services. You should have experience across all IT service delivery activities including service management, incident management, change management, release management, configuration management, continual service improvement and customer satisfaction as well as playing a role in ensuring the highest levels of operational service delivery. A key part of this role is core infrastructure lifecycle management, ensuring clear and effective roadmaps and taking responsibility for their upgrades or replacements as required. Aligned with this is working with partners to help deliver the service and contract management of these third parties, including support and maintenance contract renewals. The role incorporates budget responsibility for the infrastructure and associated services, working alongside Finance and Procurement colleagues on renewals and supplier performance management. In addition to the activities outlined above, you must have people management experience to lead a team of infrastructure engineers, delivering a range of IT services. Benefits • You will be based in a beautiful setting by the River Thames in Kew with staff parking and good transport links. • An opportunity to work a hybrid working pattern • A comprehensive benefits scheme including a generous Civil Service pension, a subsidised on-site coffee shop and restaurant, season ticket loans, on-site gym and clubs. • 25 days leave rising incrementally to 30 days after six years (plus 10.5 days public and privilege holidays each year) • Excellent training and development opportunities tailored to your role and an agreed development plan. • Influencing the strategic objectives and the opportunity to define, design and implement improvements. • An opportunity to use or learn a wide range of skills. This is a full time post. However, requests for part-time working, flexible working and job share will be considered, taking into account at all times the operational needs of the Department. A combination of onsite and home working is available and applicants should be able to regularly travel to our Kew site for a minimum of 60% of their work time. Application Process: Interviews: Interviews will be held onsite, no earlier than week commencing 4th May Applications: You will be asked to provide answers to 5 questions relating to the key requirements for the role, and to provide your work history. Artificial Intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please visit the Civil Service Careers website where you can find further information on the use of AI in the application guidance section. Sponsorship: We are unable to offer sponsorship for this role.
02/04/2026
Full time
The Infrastructure team resides within the innovative and progressive Digital and Technology Directorate and is embedded in a major and exciting three year legacy displacement programme. The directorate is a welcoming group of over 100 multidisciplinary professionals, all focused on building, delivering and supporting secure, modern and efficient digital and technology services. This role leads the infrastructure team with responsibility for the design, implementation, administration and support of infrastructure and digital solutions and services and the effective deployment of resources. About the Role We are looking for an accomplished Digital and Technology Infrastructure Services Manager to join us and lead a team of engineers and their workload. You'll mentor, coach and help develop the team as well as work-load manage business as usual with projects. This is a great opportunity for you to apply your broad skills across a range of systems and services and to provide technical leadership, working collaboratively with key stakeholders and external parties in supporting and working closely with Digital and Technology teams, security advisors and senior management to provide solutions design, expertise and assurance to projects and programmes. You will help develop and maintain Digital and Technology infrastructure and platform policies and procedures, and work with senior management to develop the cyber security strategy. SC-level Security Clearance or willingness to obtain SC clearance is mandatory for this role and requires that you have lived in the UK for the last 3 years. The length of required residency may depend on individual circumstances. About You We are looking for a self-motivated and enthusiastic senior manager who will play a major role in the delivery of Digital and Technology services, from legacy system improvements / replacements through to digital and IT transformation. You will work closely with the various Digital teams and the Cyber Security team to design, create and improve new and existing products and services and you will work with business users, delivery teams and suppliers to identify and resolve issues and user needs. You must have very good, broad experience and knowledge of working in a Digital and Technology support environment using a variety of tools to support the management and delivery of production services. You should have experience across all IT service delivery activities including service management, incident management, change management, release management, configuration management, continual service improvement and customer satisfaction as well as playing a role in ensuring the highest levels of operational service delivery. A key part of this role is core infrastructure lifecycle management, ensuring clear and effective roadmaps and taking responsibility for their upgrades or replacements as required. Aligned with this is working with partners to help deliver the service and contract management of these third parties, including support and maintenance contract renewals. The role incorporates budget responsibility for the infrastructure and associated services, working alongside Finance and Procurement colleagues on renewals and supplier performance management. In addition to the activities outlined above, you must have people management experience to lead a team of infrastructure engineers, delivering a range of IT services. Benefits • You will be based in a beautiful setting by the River Thames in Kew with staff parking and good transport links. • An opportunity to work a hybrid working pattern • A comprehensive benefits scheme including a generous Civil Service pension, a subsidised on-site coffee shop and restaurant, season ticket loans, on-site gym and clubs. • 25 days leave rising incrementally to 30 days after six years (plus 10.5 days public and privilege holidays each year) • Excellent training and development opportunities tailored to your role and an agreed development plan. • Influencing the strategic objectives and the opportunity to define, design and implement improvements. • An opportunity to use or learn a wide range of skills. This is a full time post. However, requests for part-time working, flexible working and job share will be considered, taking into account at all times the operational needs of the Department. A combination of onsite and home working is available and applicants should be able to regularly travel to our Kew site for a minimum of 60% of their work time. Application Process: Interviews: Interviews will be held onsite, no earlier than week commencing 4th May Applications: You will be asked to provide answers to 5 questions relating to the key requirements for the role, and to provide your work history. Artificial Intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please visit the Civil Service Careers website where you can find further information on the use of AI in the application guidance section. Sponsorship: We are unable to offer sponsorship for this role.
We are looking for an experienced technology leader to support strategic direction for our technology services, someone who is values driven and supports our mission, people and front-line services.
This is a senior leadership role with responsibility for the delivery, resilience and continuous improvement of the organisation’s technology estate including workplace technology, infrastructure, networks, IT service management and will involve working with third-party suppliers.
Working closely with the IT Manager, you’ll provide day-to-day operational oversight while also leading technology projects and improvement programmes that modernise systems, strengthen resilience and embed best practice. You’ll act as a trusted point of contact for technology change across the organisation — listening to colleagues, understanding their needs and translating them into practical, effective solutions.
You will also support with the procurement and management of IT goods and services, ensuring strong supplier performance, value for money and responsible use of resources. Providing a responsive, customer-focused IT service is central to this role. You’ll ensure high-quality advice, effective support and timely resolution of issues for colleagues across the organisation.
The role requires a strong background and understanding of IT, as well as of our organisations key priorities, challenges, creativity, and pragmatism. You should be able to apply best practice from across the technology sector, adapting for our not-for-profit organisation where value for money, resource management, and effective frontline services are essential.
This varied role will include specific responsibility for:
Working with colleagues to understand organisational needs, challenges, and opportunities, and translating these into clear, evidence-based technology requirements
Lead the mobilisation of new technology products and services across their full lifecycle, from identification and business case development through to implementation, adoption, optimisation, and retirement
Ensure product and service roadmaps are aligned with organisational priorities, user needs, and available resources
Oversee change management and user adoption activities to ensure new products and services are embedded effectively across the organisation
Balance strategic oversight with hands-on involvement to ensure successful delivery and ongoing value from technology investments
Lead and deliver technology projects and continuous improvement programmes to modernise systems and strengthen organisational resilience - translating organisational needs into practical and well-evidenced technology solutions
Lead on cyber security, including security controls, patch management, system updates, risk identification and mitigation
Lead and support the organisation in achieving and maintaining Cyber Essentials Plus accreditation
Ensure strong cyber security practices are embedded and consistently applied across the organisation
Ensure infrastructure, applications and devices are proactively monitored, secure, compliant, and well maintained
Apply technology best practice in a pragmatic way, adapted to the needs and constraints of a not-for-profit organisation
We will support your ongoing professional development with access to training and membership of professional networks.
We can offer full time (37.5 hours) or part-time hours, subject to a minimum of 30 hours, with the expectation of some flexibility to attend evening meetings and undertake national travel. The post will be based in our Head Office in Stockport. Our offices are readily accessible on public transport as we are based in in the centre of Stockport close to the mainline train station.
For more information about this role please do not hesitate to contact Tracey Cornhill by email to Tracey.Cornhill@creativesupport.co.uk
Vacancy Reference Number: 84299
Applications for this role must be submitted via the Creative Support website using the above vacancy reference number
Benefits of working with Creative Support include a probationary bonus, pension contributions, free life assurance, 38 days Leave and company paid enhanced DBS.
We are a passionate, inclusive, and anti-racist organization - Stonewall Diversity Champion, Disability Confident Employer who have recently received Investors in People Gold award.
Applications are reviewed as they are received, we do not provide feedback for unsuccessful applications. We can only accept applications from candidates who are located in and eligible to work within the UK – This post will not be open to Sponsorship and we are unable to accept applicants with Skilled Worker Visas .
30/01/2026
Full time
We are looking for an experienced technology leader to support strategic direction for our technology services, someone who is values driven and supports our mission, people and front-line services.
This is a senior leadership role with responsibility for the delivery, resilience and continuous improvement of the organisation’s technology estate including workplace technology, infrastructure, networks, IT service management and will involve working with third-party suppliers.
Working closely with the IT Manager, you’ll provide day-to-day operational oversight while also leading technology projects and improvement programmes that modernise systems, strengthen resilience and embed best practice. You’ll act as a trusted point of contact for technology change across the organisation — listening to colleagues, understanding their needs and translating them into practical, effective solutions.
You will also support with the procurement and management of IT goods and services, ensuring strong supplier performance, value for money and responsible use of resources. Providing a responsive, customer-focused IT service is central to this role. You’ll ensure high-quality advice, effective support and timely resolution of issues for colleagues across the organisation.
The role requires a strong background and understanding of IT, as well as of our organisations key priorities, challenges, creativity, and pragmatism. You should be able to apply best practice from across the technology sector, adapting for our not-for-profit organisation where value for money, resource management, and effective frontline services are essential.
This varied role will include specific responsibility for:
Working with colleagues to understand organisational needs, challenges, and opportunities, and translating these into clear, evidence-based technology requirements
Lead the mobilisation of new technology products and services across their full lifecycle, from identification and business case development through to implementation, adoption, optimisation, and retirement
Ensure product and service roadmaps are aligned with organisational priorities, user needs, and available resources
Oversee change management and user adoption activities to ensure new products and services are embedded effectively across the organisation
Balance strategic oversight with hands-on involvement to ensure successful delivery and ongoing value from technology investments
Lead and deliver technology projects and continuous improvement programmes to modernise systems and strengthen organisational resilience - translating organisational needs into practical and well-evidenced technology solutions
Lead on cyber security, including security controls, patch management, system updates, risk identification and mitigation
Lead and support the organisation in achieving and maintaining Cyber Essentials Plus accreditation
Ensure strong cyber security practices are embedded and consistently applied across the organisation
Ensure infrastructure, applications and devices are proactively monitored, secure, compliant, and well maintained
Apply technology best practice in a pragmatic way, adapted to the needs and constraints of a not-for-profit organisation
We will support your ongoing professional development with access to training and membership of professional networks.
We can offer full time (37.5 hours) or part-time hours, subject to a minimum of 30 hours, with the expectation of some flexibility to attend evening meetings and undertake national travel. The post will be based in our Head Office in Stockport. Our offices are readily accessible on public transport as we are based in in the centre of Stockport close to the mainline train station.
For more information about this role please do not hesitate to contact Tracey Cornhill by email to Tracey.Cornhill@creativesupport.co.uk
Vacancy Reference Number: 84299
Applications for this role must be submitted via the Creative Support website using the above vacancy reference number
Benefits of working with Creative Support include a probationary bonus, pension contributions, free life assurance, 38 days Leave and company paid enhanced DBS.
We are a passionate, inclusive, and anti-racist organization - Stonewall Diversity Champion, Disability Confident Employer who have recently received Investors in People Gold award.
Applications are reviewed as they are received, we do not provide feedback for unsuccessful applications. We can only accept applications from candidates who are located in and eligible to work within the UK – This post will not be open to Sponsorship and we are unable to accept applicants with Skilled Worker Visas .
a text-decoration: none; color: ; tr th, tr td border: 1px solid ; tr th background-color: ; Ready to take ownership of an entire IT Operations function? I'm partnering with a growing, technology-driven organisation looking for a Head of IT Operations to lead a critical function that's central to the success of the business. This is a role for someone who enjoys building high-performing teams, improving services, solving operational challenges and ensuring technology enables growth rather than getting in the way. You'll have responsibility for the performance, security and reliability of a broad technology estate, while leading a team and helping shape how technology services evolve over the coming years. What you'll be doing Leading IT Operations across infrastructure, cloud services, networks, cyber security and end-user technology. Developing and coaching a high-performing technical team. Driving service excellence through effective incident, problem and change management. Owning resilience, business continuity and operational cyber security. Managing technology partners and suppliers while building strong relationships across the wider business. What we're looking for You'll likely have experience in a Head of IT, IT Operations Manager, Infrastructure Manager or similar leadership role and be comfortable leading teams in a fast-paced environment. We're interested in people who can demonstrate: Experience leading IT Operations or Technology Services functions. Strong knowledge of cloud, infrastructure and service management. A track record of improving operational performance and service delivery. Experience managing suppliers, budgets and stakeholders. The ability to balance strategic thinking with operational execution. You don't need to tick every box, but you should have the credibility and experience to lead a broad technology operations function and drive positive change. Why apply? Genuine leadership role with influence across the organisation. Opportunity to shape how Technology Operations evolves. Broad remit covering people, process, technology and suppliers. Growing business with ambitious plans. Visible role with the chance to make a tangible impact from day one. Interested? Drop me a message for a confidential chat.
10/07/2026
Full time
a text-decoration: none; color: ; tr th, tr td border: 1px solid ; tr th background-color: ; Ready to take ownership of an entire IT Operations function? I'm partnering with a growing, technology-driven organisation looking for a Head of IT Operations to lead a critical function that's central to the success of the business. This is a role for someone who enjoys building high-performing teams, improving services, solving operational challenges and ensuring technology enables growth rather than getting in the way. You'll have responsibility for the performance, security and reliability of a broad technology estate, while leading a team and helping shape how technology services evolve over the coming years. What you'll be doing Leading IT Operations across infrastructure, cloud services, networks, cyber security and end-user technology. Developing and coaching a high-performing technical team. Driving service excellence through effective incident, problem and change management. Owning resilience, business continuity and operational cyber security. Managing technology partners and suppliers while building strong relationships across the wider business. What we're looking for You'll likely have experience in a Head of IT, IT Operations Manager, Infrastructure Manager or similar leadership role and be comfortable leading teams in a fast-paced environment. We're interested in people who can demonstrate: Experience leading IT Operations or Technology Services functions. Strong knowledge of cloud, infrastructure and service management. A track record of improving operational performance and service delivery. Experience managing suppliers, budgets and stakeholders. The ability to balance strategic thinking with operational execution. You don't need to tick every box, but you should have the credibility and experience to lead a broad technology operations function and drive positive change. Why apply? Genuine leadership role with influence across the organisation. Opportunity to shape how Technology Operations evolves. Broad remit covering people, process, technology and suppliers. Growing business with ambitious plans. Visible role with the chance to make a tangible impact from day one. Interested? Drop me a message for a confidential chat.
IT Manager London (Hybrid - Minimum 2 Days per Week in the Office) £50,000-£65,000 per annum 3 Sector organisation Permanent Full-Time Morgan Hunt is delighted to be partnering with a leading third sector organisation to recruit a IT Manager . This is an exciting opportunity for an experienced digital professional to take ownership of the organisation's technology landscape in a truly standalone role, reporting directly to the Associate Director of Finance and Operations . The Opportunity As the IT Manager, you will act as the organisation's internal expert for digital systems, data management, and IT governance. Working closely with senior stakeholders and third-party providers, you will lead the development of digital capabilities, drive continuous improvement, and ensure systems remain secure, scalable, and aligned to organisational objectives. You'll play a key role in exploring and implementing emerging technologies, including Microsoft Copilot and AI-enabled tools , while strengthening the organisation's cyber security posture and ensuring best practice in data governance. Key Responsibilities Digital Systems & Data Leadership Lead the ongoing development and management of the organisation's digital systems and data infrastructure. Drive continuous improvement of data processes and governance frameworks to ensure accuracy, accessibility, and security. Own the governance, optimisation, and future development of the organisation's CRM platform, ensuring it evolves alongside business requirements. Deliver and refine the organisation's digital and data roadmap in line with wider strategic objectives. Review and implement future intranet, collaboration, and document management solutions. Work closely with stakeholders to understand requirements and deliver effective technology solutions. Review and approve technical designs produced by third-party suppliers and partners. Manage system permissions and access controls for sensitive information. Support the implementation and integration of AI-enabled tools and technologies across the organisation. Cyber Security & Risk Champion cyber security awareness across the organisation through training initiatives and phishing simulations. Lead and support Cyber Essentials Plus accreditation activities. Ensure the secure and responsible use of AI technologies, balancing innovation with appropriate governance and compliance. Assess and mitigate risks associated with AI solutions and third-party providers. Evaluate and manage wider IT risks and maintain robust disaster recovery arrangements. IT Operations & Supplier Management Act as the primary relationship manager for the outsourced Managed Service Provider (MSP), ensuring high levels of service delivery. Manage third-party suppliers, support contracts, and procurement activities. Lead periodic reviews and tender processes for outsourced IT services. Oversee IT assets across the organisation, including laptops, mobile devices, and conferencing equipment. Support the remote management and lifecycle management of end-user devices. Work alongside the Associate Director of Finance and Operations to manage the annual IT budget. About You Essential Skills & Experience Proven experience as a Digital Systems Manager, Digital and Data Manager, IT Manager, or similar role. Strong analytical and problem-solving skills. Experience designing, implementing, and managing business systems and data environments. Excellent understanding of data governance, system integration, and information management best practices. Knowledge of cyber security principles, including access controls, encryption, and secure data handling. Demonstrable experience using Microsoft Copilot and other emerging AI technologies to improve efficiency, automate processes, and enhance user experiences. Strong understanding of GDPR and wider data protection requirements. Experience working with SharePoint and complex data environments. Desirable Experience Experience with HubSpot , Monday , or similar business platforms. Knowledge of programming languages or software development methodologies. Experience managing outsourced IT providers and supplier relationships. Familiarity with Cyber Essentials Plus accreditation processes. Previous experience within the charity, membership, not-for-profit, or third sector environment. Why Apply? Salary of £50,000 to £65,000 per annum based on experience Hybrid working with a minimum of two days per week in the London office A rare standalone role with genuine ownership and influence The opportunity to shape an organisation's approach to digital transformation, AI adoption, and cyber security Benefits: Annual leave 25 days, Pension (employer contribution of 8-10%), Private Health Insurance, Plus other benefits. Apply today with your CV to find out more about this exciting opportunity. Morgan Hunt is a multi-award-winning recruitment business for interim, contract and temporary recruitment and acts as an Employment Agency in relation to permanent vacancies. Morgan Hunt is an equal opportunities employer. Job suitability is assessed on merit in accordance with the individual's skills, qualifications and abilities to perform the relevant duties required in a particular role.
10/07/2026
Full time
IT Manager London (Hybrid - Minimum 2 Days per Week in the Office) £50,000-£65,000 per annum 3 Sector organisation Permanent Full-Time Morgan Hunt is delighted to be partnering with a leading third sector organisation to recruit a IT Manager . This is an exciting opportunity for an experienced digital professional to take ownership of the organisation's technology landscape in a truly standalone role, reporting directly to the Associate Director of Finance and Operations . The Opportunity As the IT Manager, you will act as the organisation's internal expert for digital systems, data management, and IT governance. Working closely with senior stakeholders and third-party providers, you will lead the development of digital capabilities, drive continuous improvement, and ensure systems remain secure, scalable, and aligned to organisational objectives. You'll play a key role in exploring and implementing emerging technologies, including Microsoft Copilot and AI-enabled tools , while strengthening the organisation's cyber security posture and ensuring best practice in data governance. Key Responsibilities Digital Systems & Data Leadership Lead the ongoing development and management of the organisation's digital systems and data infrastructure. Drive continuous improvement of data processes and governance frameworks to ensure accuracy, accessibility, and security. Own the governance, optimisation, and future development of the organisation's CRM platform, ensuring it evolves alongside business requirements. Deliver and refine the organisation's digital and data roadmap in line with wider strategic objectives. Review and implement future intranet, collaboration, and document management solutions. Work closely with stakeholders to understand requirements and deliver effective technology solutions. Review and approve technical designs produced by third-party suppliers and partners. Manage system permissions and access controls for sensitive information. Support the implementation and integration of AI-enabled tools and technologies across the organisation. Cyber Security & Risk Champion cyber security awareness across the organisation through training initiatives and phishing simulations. Lead and support Cyber Essentials Plus accreditation activities. Ensure the secure and responsible use of AI technologies, balancing innovation with appropriate governance and compliance. Assess and mitigate risks associated with AI solutions and third-party providers. Evaluate and manage wider IT risks and maintain robust disaster recovery arrangements. IT Operations & Supplier Management Act as the primary relationship manager for the outsourced Managed Service Provider (MSP), ensuring high levels of service delivery. Manage third-party suppliers, support contracts, and procurement activities. Lead periodic reviews and tender processes for outsourced IT services. Oversee IT assets across the organisation, including laptops, mobile devices, and conferencing equipment. Support the remote management and lifecycle management of end-user devices. Work alongside the Associate Director of Finance and Operations to manage the annual IT budget. About You Essential Skills & Experience Proven experience as a Digital Systems Manager, Digital and Data Manager, IT Manager, or similar role. Strong analytical and problem-solving skills. Experience designing, implementing, and managing business systems and data environments. Excellent understanding of data governance, system integration, and information management best practices. Knowledge of cyber security principles, including access controls, encryption, and secure data handling. Demonstrable experience using Microsoft Copilot and other emerging AI technologies to improve efficiency, automate processes, and enhance user experiences. Strong understanding of GDPR and wider data protection requirements. Experience working with SharePoint and complex data environments. Desirable Experience Experience with HubSpot , Monday , or similar business platforms. Knowledge of programming languages or software development methodologies. Experience managing outsourced IT providers and supplier relationships. Familiarity with Cyber Essentials Plus accreditation processes. Previous experience within the charity, membership, not-for-profit, or third sector environment. Why Apply? Salary of £50,000 to £65,000 per annum based on experience Hybrid working with a minimum of two days per week in the London office A rare standalone role with genuine ownership and influence The opportunity to shape an organisation's approach to digital transformation, AI adoption, and cyber security Benefits: Annual leave 25 days, Pension (employer contribution of 8-10%), Private Health Insurance, Plus other benefits. Apply today with your CV to find out more about this exciting opportunity. Morgan Hunt is a multi-award-winning recruitment business for interim, contract and temporary recruitment and acts as an Employment Agency in relation to permanent vacancies. Morgan Hunt is an equal opportunities employer. Job suitability is assessed on merit in accordance with the individual's skills, qualifications and abilities to perform the relevant duties required in a particular role.
Modern Workspace EUC Technology LeadApplylocations: UK-Londontime type: Full timeposted on: Posted 24 Days Agojob requisition id: R003781Modern Workspace EUC Technology Lead Shift Pattern: Standard 40 Hour Week (United Kingdom) Scheduled Weekly Hours: 40 Corporate Grade: D - Assistant Vice President Reporting Line: (UK Division) Information Technology Location: UK-London Worker Type: Permanent LME: LME Group is the world centre for industrial metals trading and clearing. Most of the world's non-ferrous metals business is conducted in the LME.The metals community uses the LME, a member of HKEX Group, as a venue to transfer or take on price risk, as a physical market of last resort and as the provider of transparent global reference prices. Overall Purpose of Role : The Modern Workspace EUC (End User Computing) Technology Lead is responsible for the design, delivery, and lifecycle management of the organisation's workplace technology platforms. This role ensures secure, reliable, and modern digital experiences across desktops, laptops, virtual environments, and core productivity services.The Modern Workspace EUC Technology Lead is accountable for the stability, security, and evolution of the end user computing estate, ensuring high availability, regulatory compliance, and an improved employee experience across all workplace technologiesThe role will be the lead for change in the EUC landscape with a focus on continuous improvements on the EUC experience. Responsibilities End User Computing Leadership + Lead the strategy, roadmap, and technical governance for all EUC services, including Windows endpoints, virtual desktops, and productivity tools. + Own the lifecycle management of desktop and laptop builds, configuration, patching, and hardware standards. + Drive adoption of modern workplace tooling such as Intune, Autopilot, Windows Update for Business, and advanced configuration frameworks. Patching & Security Compliance + Oversee and optimise desktop/laptop patching processes. + Maintain high compliance levels via automated patching solutions and proactive vulnerability remediation. + Work with Cyber Security teams to address endpoint risks. Citrix & Virtual Environment Management + Act as technical lead for Citrix environments. + Optimise performance and user experience. + Support upgrades, integrations, and troubleshooting. Microsoft Exchange & Messaging Services + Provide expert-level support for Microsoft Exchange. + Manage mail routing, compliance features, policies, and identity integrations. Operational Excellence + Lead incident and problem resolution for EUC platforms. + Create and maintain technical documentation. + Collaborate with infrastructure and security teams. Project & Stakeholder Management + Drive technical delivery of EUC-related projects and upgrades. + Engage with business stakeholders. + Manage third party vendors. PERSON SPECIFICATION: Academic and Professional Qualifications Required: Proven career history within a regulated environment, preferably financial services, exchange, or capital markets, with demonstrable experience operating under strong governance, security, and compliance requirements. Minimum 5+ years' experience in a financial or similarly complex enterprise organisation, working in an engineering, architecture, or technology ownership capacity. Experience in End User Computing, Workplace Technology, or Desktop Engineering roles, with exposure to enterprise scale environments. Experience in a senior or lead role, demonstrating technical ownership, solution leadership, or delivery accountability across platforms or services. Strong experience working within an ITIL governed operating model, including incident, problem, change, and service lifecycle management. Demonstrated track record of operating within engineering or architecture service frameworks, contributing to standards, patterns, and technology direction. Bachelor's degree in Computer Science, Information Technology, or a related discipline is preferred; however, equivalent professional experience and a proven track record of delivering complex workplace technology solutions will be considered in lieu of formal qualifications. Required Knowledge and Level of Experience: Degree in Computer Science, IT or related disciplines. Microsoft Endpoint Manager (Intune) - advanced administration, AutoPilot, compliance policies, configuration profiles, app lifecycle management. Windows 11 - expert-level understanding, including security baselines, update rings, and troubleshooting. macOS management (e.g. Intune for macOS) - working to advanced level depending on organisation. Mobile Device Management - iOS OS knowledge and MDM frameworks. Microsoft 365 ecosystem - Exchange Online, Teams, OneDrive, SharePoint, Defender for Office. Collaboration hardware - meeting room tech, Teams Rooms, AV solutions. Microsoft Defender suite (Defender for Endpoint, SmartScreen, ASR rules). Zero Trust principles. Conditional Access & identity protection (Azure AD / Entra ID). CIS security baselines and endpoint hardening. PowerShell - medium-advanced scripting for automation, image customisation, packaging. Basic CI/CD awareness (e.g., Git, Azure DevOps) beneficial. MSI, MSIX, Win32 app packaging. Deployment automation and lifecycle management. Software distribution best practices. Basic network fundamentals (DNS, DHCP, VPN, Wi-Fi). Endpoint connectivity troubleshooting. Understanding of enterprise architecture and integration points. Any knowledge and experience of containerisation highly desirable Skills set and Core Competencies Required for Role: Strong technical leadership experience across End User Computing and Modern Workspace platforms, acting as a trusted subject matter authority. Solid experience with virtualisation technologies (e.g. Citrix) and supporting Windows Server and EUC infrastructure services. Strong understanding of endpoint platforms, security baselines, and enterprise hardening standards in regulated environments. Experience defining and enforcing technical standards, patterns, and governance within an ITIL aligned operating model. Ability to understand and maintain automation and deployment code within a CI/CD pipeline environment. Proven ability to drive operational stability, security compliance, and service improvement across workplace technologies. Strong stakeholder management skills, with the ability to influence and communicate effectively across technical and non technical audiences. Demonstrated leadership capability, including mentoring engineers, working with third party suppliers, and promoting best practices. Highly organised, proactive, and outcomes focused, with a user centric mindset and strong sense of ownership. Personal Qualities: Ability to work under pressure with changing priorities. A dynamic and self-motivated attitude Accountable and proactive Proactive, user centric mindset focused on employee experience Must display strong analytical skills and attention for detail Desire to learn new skills Leadership skills ability to mentor engineers and uplift team capability Strong Relationship Management skills, ability to build and create lasting relationships with all levels of internal stakeholders and outsourced providers. Highly effective planning and prioritisation skills. Presentation skills. Both written and oral. Strong understanding of process management Excellent documentation skills Team work + Must demonstrate the ability to work as part of a wider team, fully solve problems and stand behind solutions. Should be comfortable asking for help if needed. Ownership + Must be able to take the initiative, own issues within the area and see through to completion. Challenge + Must be able to learn from successes and mistakes, challenge others in a respectful and constructive way, and involve the right people to come to a decision. Sustainable Excellence + Displays initiative in continuously improving work processes and quality of output Transparency + Must be able to communicate clearly, share information accurately, escalate issues in a timely manner Accountability + Must demonstrate the ability to commit to the work and stand behind our commitments. Own their successes and failures. Shows that they are accountable to themselves, their team and the business outcome to serve the business. The LME is committed to creating a diverse environment and is proud to be an equal opportunity employer. In recruiting for our teams, we welcome the unique contributions that you can bring in terms of education, ethnicity, race, sex, gender identity, expression and reassignment, nation of origin, age, languages spoken, colour, religion, disability, sexual orientation and beliefs. In doing so, we want every LME employee to feel our commitment to showing respect for all and encouraging open collaboration and communication.
10/07/2026
Full time
Modern Workspace EUC Technology LeadApplylocations: UK-Londontime type: Full timeposted on: Posted 24 Days Agojob requisition id: R003781Modern Workspace EUC Technology Lead Shift Pattern: Standard 40 Hour Week (United Kingdom) Scheduled Weekly Hours: 40 Corporate Grade: D - Assistant Vice President Reporting Line: (UK Division) Information Technology Location: UK-London Worker Type: Permanent LME: LME Group is the world centre for industrial metals trading and clearing. Most of the world's non-ferrous metals business is conducted in the LME.The metals community uses the LME, a member of HKEX Group, as a venue to transfer or take on price risk, as a physical market of last resort and as the provider of transparent global reference prices. Overall Purpose of Role : The Modern Workspace EUC (End User Computing) Technology Lead is responsible for the design, delivery, and lifecycle management of the organisation's workplace technology platforms. This role ensures secure, reliable, and modern digital experiences across desktops, laptops, virtual environments, and core productivity services.The Modern Workspace EUC Technology Lead is accountable for the stability, security, and evolution of the end user computing estate, ensuring high availability, regulatory compliance, and an improved employee experience across all workplace technologiesThe role will be the lead for change in the EUC landscape with a focus on continuous improvements on the EUC experience. Responsibilities End User Computing Leadership + Lead the strategy, roadmap, and technical governance for all EUC services, including Windows endpoints, virtual desktops, and productivity tools. + Own the lifecycle management of desktop and laptop builds, configuration, patching, and hardware standards. + Drive adoption of modern workplace tooling such as Intune, Autopilot, Windows Update for Business, and advanced configuration frameworks. Patching & Security Compliance + Oversee and optimise desktop/laptop patching processes. + Maintain high compliance levels via automated patching solutions and proactive vulnerability remediation. + Work with Cyber Security teams to address endpoint risks. Citrix & Virtual Environment Management + Act as technical lead for Citrix environments. + Optimise performance and user experience. + Support upgrades, integrations, and troubleshooting. Microsoft Exchange & Messaging Services + Provide expert-level support for Microsoft Exchange. + Manage mail routing, compliance features, policies, and identity integrations. Operational Excellence + Lead incident and problem resolution for EUC platforms. + Create and maintain technical documentation. + Collaborate with infrastructure and security teams. Project & Stakeholder Management + Drive technical delivery of EUC-related projects and upgrades. + Engage with business stakeholders. + Manage third party vendors. PERSON SPECIFICATION: Academic and Professional Qualifications Required: Proven career history within a regulated environment, preferably financial services, exchange, or capital markets, with demonstrable experience operating under strong governance, security, and compliance requirements. Minimum 5+ years' experience in a financial or similarly complex enterprise organisation, working in an engineering, architecture, or technology ownership capacity. Experience in End User Computing, Workplace Technology, or Desktop Engineering roles, with exposure to enterprise scale environments. Experience in a senior or lead role, demonstrating technical ownership, solution leadership, or delivery accountability across platforms or services. Strong experience working within an ITIL governed operating model, including incident, problem, change, and service lifecycle management. Demonstrated track record of operating within engineering or architecture service frameworks, contributing to standards, patterns, and technology direction. Bachelor's degree in Computer Science, Information Technology, or a related discipline is preferred; however, equivalent professional experience and a proven track record of delivering complex workplace technology solutions will be considered in lieu of formal qualifications. Required Knowledge and Level of Experience: Degree in Computer Science, IT or related disciplines. Microsoft Endpoint Manager (Intune) - advanced administration, AutoPilot, compliance policies, configuration profiles, app lifecycle management. Windows 11 - expert-level understanding, including security baselines, update rings, and troubleshooting. macOS management (e.g. Intune for macOS) - working to advanced level depending on organisation. Mobile Device Management - iOS OS knowledge and MDM frameworks. Microsoft 365 ecosystem - Exchange Online, Teams, OneDrive, SharePoint, Defender for Office. Collaboration hardware - meeting room tech, Teams Rooms, AV solutions. Microsoft Defender suite (Defender for Endpoint, SmartScreen, ASR rules). Zero Trust principles. Conditional Access & identity protection (Azure AD / Entra ID). CIS security baselines and endpoint hardening. PowerShell - medium-advanced scripting for automation, image customisation, packaging. Basic CI/CD awareness (e.g., Git, Azure DevOps) beneficial. MSI, MSIX, Win32 app packaging. Deployment automation and lifecycle management. Software distribution best practices. Basic network fundamentals (DNS, DHCP, VPN, Wi-Fi). Endpoint connectivity troubleshooting. Understanding of enterprise architecture and integration points. Any knowledge and experience of containerisation highly desirable Skills set and Core Competencies Required for Role: Strong technical leadership experience across End User Computing and Modern Workspace platforms, acting as a trusted subject matter authority. Solid experience with virtualisation technologies (e.g. Citrix) and supporting Windows Server and EUC infrastructure services. Strong understanding of endpoint platforms, security baselines, and enterprise hardening standards in regulated environments. Experience defining and enforcing technical standards, patterns, and governance within an ITIL aligned operating model. Ability to understand and maintain automation and deployment code within a CI/CD pipeline environment. Proven ability to drive operational stability, security compliance, and service improvement across workplace technologies. Strong stakeholder management skills, with the ability to influence and communicate effectively across technical and non technical audiences. Demonstrated leadership capability, including mentoring engineers, working with third party suppliers, and promoting best practices. Highly organised, proactive, and outcomes focused, with a user centric mindset and strong sense of ownership. Personal Qualities: Ability to work under pressure with changing priorities. A dynamic and self-motivated attitude Accountable and proactive Proactive, user centric mindset focused on employee experience Must display strong analytical skills and attention for detail Desire to learn new skills Leadership skills ability to mentor engineers and uplift team capability Strong Relationship Management skills, ability to build and create lasting relationships with all levels of internal stakeholders and outsourced providers. Highly effective planning and prioritisation skills. Presentation skills. Both written and oral. Strong understanding of process management Excellent documentation skills Team work + Must demonstrate the ability to work as part of a wider team, fully solve problems and stand behind solutions. Should be comfortable asking for help if needed. Ownership + Must be able to take the initiative, own issues within the area and see through to completion. Challenge + Must be able to learn from successes and mistakes, challenge others in a respectful and constructive way, and involve the right people to come to a decision. Sustainable Excellence + Displays initiative in continuously improving work processes and quality of output Transparency + Must be able to communicate clearly, share information accurately, escalate issues in a timely manner Accountability + Must demonstrate the ability to commit to the work and stand behind our commitments. Own their successes and failures. Shows that they are accountable to themselves, their team and the business outcome to serve the business. The LME is committed to creating a diverse environment and is proud to be an equal opportunity employer. In recruiting for our teams, we welcome the unique contributions that you can bring in terms of education, ethnicity, race, sex, gender identity, expression and reassignment, nation of origin, age, languages spoken, colour, religion, disability, sexual orientation and beliefs. In doing so, we want every LME employee to feel our commitment to showing respect for all and encouraging open collaboration and communication.
Senior Product ManagerApplylocations: Cambridge Office, United Kingdomtime type: Full timeposted on: Posted Todayjob requisition id: JR101882Darktrace is a global leader in AI for cybersecurity that keeps organizations ahead of the changing threat landscape every day. Founded in 2013, Darktrace provides the essential cybersecurity platform protecting nearly 10,000 organizations from unknown threats using its proprietary AI.The Darktrace Active AI Security PlatformTM delivers a proactive approach to cyber resilience to secure the business across the entire digital estate - from network to cloud to email. Breakthrough innovations from our R&D teams have resulted in over 200 patent applications filed. Darktrace's platform and services are supported by over 2,400 employees around the world. To learn more, visit . Job D escription : Are you passionate about building products that truly make an impact? We're looking for a Senior Product Manager who thrives at the intersection of technology, customer needs, and business strategy.In this role, you'll become the go-to expert for your product area, shaping how it evolves, how it delivers value, and how it's experienced by customers and internal teams alike. You'll work at the heart of a collaborative, cross-functional environment-bringing together engineering, UX, and go-to-market teams to build something exceptional.This is a hybrid position, with at least 2 days per week in our Cambridge office. What you will do: Own your product domain - build deep expertise in the technology, customers, and market, becoming the trusted authority internally and externally Shape product direction - partner with engineering, UX, and design to prioritise the features that will deliver the most value Bring teams together - align cross-functional stakeholders around shared goals, ensuring smooth delivery and clear communication of product updates Drive compelling product stories - work closely with Product Marketing to bring features to life through launches, demos, and clear messaging Be close to the customer - engage directly with users, internal teams, and industry experts to gather insights and validate product direction Enable others to succeed - equip go-to-market and technical teams with the knowledge, tools, and training they need to champion the product Continuously improve - turn feedback into action, driving meaningful enhancements that strengthen product impact over time What we're looking for: Experience as a Product Manager or Senior Product Manager within an Enterprise SaaS environment A natural collaborator who is comfortable working across engineering, UX, and go-to-market teams A confident communicator who can simplify complexity and engage both technical and non-technical audiences Someone who enjoys owning their space and working autonomously while staying connected to wider teams Experience supporting product launches and go-to-market initiatives A strong customer mindset, with the ability to turn feedback and insights into clear, actionable decisions Benefits: 23 days' holiday + all public holidays, rising to 25 days after 2 years of service, Additional day off for your birthday, Private medical insurance which covers you, your cohabiting partner and children, Life insurance of 4 times your base salary, Salary sacrifice pension scheme, Enhanced family leave, Confidential Employee Assistance Program, Cycle to work scheme.Our Growth is Creating Great Opportunities! Our team is expanding, and we want to hire the most talented people we can. Continued success depends on it! Once you've had a chance to explore our current open positions, apply to the ones you feel suit you best and keep track of both your progress in the selection process, and new postings that might interest you! Thanks for your interest in working on our team!
10/07/2026
Full time
Senior Product ManagerApplylocations: Cambridge Office, United Kingdomtime type: Full timeposted on: Posted Todayjob requisition id: JR101882Darktrace is a global leader in AI for cybersecurity that keeps organizations ahead of the changing threat landscape every day. Founded in 2013, Darktrace provides the essential cybersecurity platform protecting nearly 10,000 organizations from unknown threats using its proprietary AI.The Darktrace Active AI Security PlatformTM delivers a proactive approach to cyber resilience to secure the business across the entire digital estate - from network to cloud to email. Breakthrough innovations from our R&D teams have resulted in over 200 patent applications filed. Darktrace's platform and services are supported by over 2,400 employees around the world. To learn more, visit . Job D escription : Are you passionate about building products that truly make an impact? We're looking for a Senior Product Manager who thrives at the intersection of technology, customer needs, and business strategy.In this role, you'll become the go-to expert for your product area, shaping how it evolves, how it delivers value, and how it's experienced by customers and internal teams alike. You'll work at the heart of a collaborative, cross-functional environment-bringing together engineering, UX, and go-to-market teams to build something exceptional.This is a hybrid position, with at least 2 days per week in our Cambridge office. What you will do: Own your product domain - build deep expertise in the technology, customers, and market, becoming the trusted authority internally and externally Shape product direction - partner with engineering, UX, and design to prioritise the features that will deliver the most value Bring teams together - align cross-functional stakeholders around shared goals, ensuring smooth delivery and clear communication of product updates Drive compelling product stories - work closely with Product Marketing to bring features to life through launches, demos, and clear messaging Be close to the customer - engage directly with users, internal teams, and industry experts to gather insights and validate product direction Enable others to succeed - equip go-to-market and technical teams with the knowledge, tools, and training they need to champion the product Continuously improve - turn feedback into action, driving meaningful enhancements that strengthen product impact over time What we're looking for: Experience as a Product Manager or Senior Product Manager within an Enterprise SaaS environment A natural collaborator who is comfortable working across engineering, UX, and go-to-market teams A confident communicator who can simplify complexity and engage both technical and non-technical audiences Someone who enjoys owning their space and working autonomously while staying connected to wider teams Experience supporting product launches and go-to-market initiatives A strong customer mindset, with the ability to turn feedback and insights into clear, actionable decisions Benefits: 23 days' holiday + all public holidays, rising to 25 days after 2 years of service, Additional day off for your birthday, Private medical insurance which covers you, your cohabiting partner and children, Life insurance of 4 times your base salary, Salary sacrifice pension scheme, Enhanced family leave, Confidential Employee Assistance Program, Cycle to work scheme.Our Growth is Creating Great Opportunities! Our team is expanding, and we want to hire the most talented people we can. Continued success depends on it! Once you've had a chance to explore our current open positions, apply to the ones you feel suit you best and keep track of both your progress in the selection process, and new postings that might interest you! Thanks for your interest in working on our team!
Technical Account Manager Location: Chippenham Flexible Hybrid Working (1-2 Days in the Office) Salary: Up to £55,000 + 100% OTE Benefits: Employee Share Plan, Private Healthcare, Pension, 25 Days Holiday (plus bank holidays) and more. Our client, a leading provider of connectivity, managed IT and cybersecurity solutions, is looking to appoint a Technical Account Manager to join their growing Commercial team. This is a fantastic opportunity to become the trusted technical advisor for a portfolio of enterprise customers, helping them maximise the value of their technology investments while building long-term strategic relationships. Working across technical and commercial teams, you'll play a key role in driving customer success, improving service adoption and identifying opportunities to deliver even greater value. If you enjoy combining technical expertise with relationship management, this is an excellent opportunity to join a business investing heavily in growth. What you'll be doing Become the trusted technical advisor for your portfolio of customers. Develop a detailed understanding of each customer's infrastructure, technical environment and business objectives. Create and maintain Technical Success Plans aligned with customer goals. Recommend solutions that improve performance, resilience, scalability and security. Support customers through upgrades, migrations, integrations and ongoing service improvements. Proactively identify technical risks and work with internal teams to develop mitigation plans. Advise customers on resilience, disaster recovery, business continuity and cybersecurity best practice. Work closely with Sales, Solutions, Engineering, Service Delivery and Customer Support teams to ensure successful customer outcomes. Introduce specialist technical expertise where required. Capture customer feedback to help shape future products and services. Identify opportunities to expand customer accounts by introducing additional solutions that deliver measurable business value. What we're looking for You'll already have experience in a customer-facing technical role such as: Technical Account Manager Technical Customer Success Manager Solutions Consultant Solutions Architect (customer-facing) Similar technical advisory position You'll also bring: Strong knowledge of networking, telecommunications, managed IT or cybersecurity. Excellent communication skills with the ability to explain technical concepts to both technical and non-technical audiences. Strong stakeholder management and relationship-building skills. Excellent planning, organisation and problem-solving abilities. Commercial awareness with a customer-first approach. A collaborative mindset and the ability to work across multiple business functions. Desirable Experience within telecommunications, managed services or enterprise IT. Knowledge of cloud technologies, networking or cybersecurity solutions. Relevant industry or technical certifications. Why join? This is an opportunity to join an ambitious technology business with an outstanding reputation and exciting growth plans. You'll benefit from: Salary up to £55,000 plus 100% OTE Flexible hybrid working with just 1-2 days per week in the office Employee Share Plan Annual bonus scheme Private Healthcare Company pension 25 days' annual leave plus bank holidays, increasing with service Travel loan If you're looking for a role where you can combine technical expertise with customer engagement, influence long-term technology strategy and genuinely help customers succeed, we'd love to hear from you. Apply today to become a trusted technical partner and help shape the success of enterprise customers across connectivity, managed IT and cybersecurity
10/07/2026
Full time
Technical Account Manager Location: Chippenham Flexible Hybrid Working (1-2 Days in the Office) Salary: Up to £55,000 + 100% OTE Benefits: Employee Share Plan, Private Healthcare, Pension, 25 Days Holiday (plus bank holidays) and more. Our client, a leading provider of connectivity, managed IT and cybersecurity solutions, is looking to appoint a Technical Account Manager to join their growing Commercial team. This is a fantastic opportunity to become the trusted technical advisor for a portfolio of enterprise customers, helping them maximise the value of their technology investments while building long-term strategic relationships. Working across technical and commercial teams, you'll play a key role in driving customer success, improving service adoption and identifying opportunities to deliver even greater value. If you enjoy combining technical expertise with relationship management, this is an excellent opportunity to join a business investing heavily in growth. What you'll be doing Become the trusted technical advisor for your portfolio of customers. Develop a detailed understanding of each customer's infrastructure, technical environment and business objectives. Create and maintain Technical Success Plans aligned with customer goals. Recommend solutions that improve performance, resilience, scalability and security. Support customers through upgrades, migrations, integrations and ongoing service improvements. Proactively identify technical risks and work with internal teams to develop mitigation plans. Advise customers on resilience, disaster recovery, business continuity and cybersecurity best practice. Work closely with Sales, Solutions, Engineering, Service Delivery and Customer Support teams to ensure successful customer outcomes. Introduce specialist technical expertise where required. Capture customer feedback to help shape future products and services. Identify opportunities to expand customer accounts by introducing additional solutions that deliver measurable business value. What we're looking for You'll already have experience in a customer-facing technical role such as: Technical Account Manager Technical Customer Success Manager Solutions Consultant Solutions Architect (customer-facing) Similar technical advisory position You'll also bring: Strong knowledge of networking, telecommunications, managed IT or cybersecurity. Excellent communication skills with the ability to explain technical concepts to both technical and non-technical audiences. Strong stakeholder management and relationship-building skills. Excellent planning, organisation and problem-solving abilities. Commercial awareness with a customer-first approach. A collaborative mindset and the ability to work across multiple business functions. Desirable Experience within telecommunications, managed services or enterprise IT. Knowledge of cloud technologies, networking or cybersecurity solutions. Relevant industry or technical certifications. Why join? This is an opportunity to join an ambitious technology business with an outstanding reputation and exciting growth plans. You'll benefit from: Salary up to £55,000 plus 100% OTE Flexible hybrid working with just 1-2 days per week in the office Employee Share Plan Annual bonus scheme Private Healthcare Company pension 25 days' annual leave plus bank holidays, increasing with service Travel loan If you're looking for a role where you can combine technical expertise with customer engagement, influence long-term technology strategy and genuinely help customers succeed, we'd love to hear from you. Apply today to become a trusted technical partner and help shape the success of enterprise customers across connectivity, managed IT and cybersecurity
Modern Workspace EUC Technology LeadApplylocations: UK-Londontime type: Full timeposted on: Posted Todayjob requisition id: R003781Modern Workspace EUC Technology Lead Shift Pattern: Standard 40 Hour Week (United Kingdom) Scheduled Weekly Hours: 40 Corporate Grade: D - Assistant Vice President Reporting Line: (UK Division) Information Technology Location: UK-London Worker Type: Permanent LME: LME Group is the world centre for industrial metals trading and clearing. Most of the world's non-ferrous metals business is conducted in the LME.The metals community uses the LME, a member of HKEX Group, as a venue to transfer or take on price risk, as a physical market of last resort and as the provider of transparent global reference prices. Overall Purpose of Role : The Modern Workspace EUC (End User Computing) Technology Lead is responsible for the design, delivery, and lifecycle management of the organisation's workplace technology platforms. This role ensures secure, reliable, and modern digital experiences across desktops, laptops, virtual environments, and core productivity services.The Modern Workspace EUC Technology Lead is accountable for the stability, security, and evolution of the end user computing estate, ensuring high availability, regulatory compliance, and an improved employee experience across all workplace technologiesThe role will be the lead for change in the EUC landscape with a focus on continuous improvements on the EUC experience. Responsibilities End User Computing Leadership + Lead the strategy, roadmap, and technical governance for all EUC services, including Windows endpoints, virtual desktops, and productivity tools. + Own the lifecycle management of desktop and laptop builds, configuration, patching, and hardware standards. + Drive adoption of modern workplace tooling such as Intune, Autopilot, Windows Update for Business, and advanced configuration frameworks. Patching & Security Compliance + Oversee and optimise desktop/laptop patching processes. + Maintain high compliance levels via automated patching solutions and proactive vulnerability remediation. + Work with Cyber Security teams to address endpoint risks. Citrix & Virtual Environment Management + Act as technical lead for Citrix environments. + Optimise performance and user experience. + Support upgrades, integrations, and troubleshooting. Microsoft Exchange & Messaging Services + Provide expert-level support for Microsoft Exchange. + Manage mail routing, compliance features, policies, and identity integrations. Operational Excellence + Lead incident and problem resolution for EUC platforms. + Create and maintain technical documentation. + Collaborate with infrastructure and security teams. Project & Stakeholder Management + Drive technical delivery of EUC-related projects and upgrades. + Engage with business stakeholders. + Manage third party vendors. PERSON SPECIFICATION: Academic and Professional Qualifications Required: Proven career history within a regulated environment, preferably financial services, exchange, or capital markets, with demonstrable experience operating under strong governance, security, and compliance requirements. Minimum 5+ years' experience in a financial or similarly complex enterprise organisation, working in an engineering, architecture, or technology ownership capacity. Experience in End User Computing, Workplace Technology, or Desktop Engineering roles, with exposure to enterprise scale environments. Experience in a senior or lead role, demonstrating technical ownership, solution leadership, or delivery accountability across platforms or services. Strong experience working within an ITIL governed operating model, including incident, problem, change, and service lifecycle management. Demonstrated track record of operating within engineering or architecture service frameworks, contributing to standards, patterns, and technology direction. Bachelor's degree in Computer Science, Information Technology, or a related discipline is preferred; however, equivalent professional experience and a proven track record of delivering complex workplace technology solutions will be considered in lieu of formal qualifications. Required Knowledge and Level of Experience: Degree in Computer Science, IT or related disciplines. Microsoft Endpoint Manager (Intune) - advanced administration, AutoPilot, compliance policies, configuration profiles, app lifecycle management. Windows 11 - expert-level understanding, including security baselines, update rings, and troubleshooting. macOS management (e.g. Intune for macOS) - working to advanced level depending on organisation. Mobile Device Management - iOS OS knowledge and MDM frameworks. Microsoft 365 ecosystem - Exchange Online, Teams, OneDrive, SharePoint, Defender for Office. Collaboration hardware - meeting room tech, Teams Rooms, AV solutions. Microsoft Defender suite (Defender for Endpoint, SmartScreen, ASR rules). Zero Trust principles. Conditional Access & identity protection (Azure AD / Entra ID). CIS security baselines and endpoint hardening. PowerShell - medium-advanced scripting for automation, image customisation, packaging. Basic CI/CD awareness (e.g., Git, Azure DevOps) beneficial. MSI, MSIX, Win32 app packaging. Deployment automation and lifecycle management. Software distribution best practices. Basic network fundamentals (DNS, DHCP, VPN, Wi-Fi). Endpoint connectivity troubleshooting. Understanding of enterprise architecture and integration points. Any knowledge and experience of containerisation highly desirable Skills set and Core Competencies Required for Role: Strong technical leadership experience across End User Computing and Modern Workspace platforms, acting as a trusted subject matter authority. Solid experience with virtualisation technologies (e.g. Citrix) and supporting Windows Server and EUC infrastructure services. Strong understanding of endpoint platforms, security baselines, and enterprise hardening standards in regulated environments. Experience defining and enforcing technical standards, patterns, and governance within an ITIL aligned operating model. Ability to understand and maintain automation and deployment code within a CI/CD pipeline environment. Proven ability to drive operational stability, security compliance, and service improvement across workplace technologies. Strong stakeholder management skills, with the ability to influence and communicate effectively across technical and non technical audiences. Demonstrated leadership capability, including mentoring engineers, working with third party suppliers, and promoting best practices. Highly organised, proactive, and outcomes focused, with a user centric mindset and strong sense of ownership. Personal Qualities: Ability to work under pressure with changing priorities. A dynamic and self-motivated attitude Accountable and proactive Proactive, user centric mindset focused on employee experience Must display strong analytical skills and attention for detail Desire to learn new skills Leadership skills ability to mentor engineers and uplift team capability Strong Relationship Management skills, ability to build and create lasting relationships with all levels of internal stakeholders and outsourced providers. Highly effective planning and prioritisation skills. Presentation skills. Both written and oral. Strong understanding of process management Excellent documentation skills Team work + Must demonstrate the ability to work as part of a wider team, fully solve problems and stand behind solutions. Should be comfortable asking for help if needed. Ownership + Must be able to take the initiative, own issues within the area and see through to completion. Challenge + Must be able to learn from successes and mistakes, challenge others in a respectful and constructive way, and involve the right people to come to a decision. Sustainable Excellence + Displays initiative in continuously improving work processes and quality of output Transparency + Must be able to communicate clearly, share information accurately, escalate issues in a timely manner Accountability + Must demonstrate the ability to commit to the work and stand behind our commitments. Own their successes and failures. Shows that they are accountable to themselves, their team and the business outcome to serve the business. The LME is committed to creating a diverse environment and is proud to be an equal opportunity employer. In recruiting for our teams, we welcome the unique contributions that you can bring in terms of education, ethnicity, race, sex, gender identity, expression and reassignment, nation of origin, age, languages spoken, colour, religion, disability, sexual orientation and beliefs. In doing so, we want every LME employee to feel our commitment to showing respect for all and encouraging open collaboration and communication.
10/07/2026
Full time
Modern Workspace EUC Technology LeadApplylocations: UK-Londontime type: Full timeposted on: Posted Todayjob requisition id: R003781Modern Workspace EUC Technology Lead Shift Pattern: Standard 40 Hour Week (United Kingdom) Scheduled Weekly Hours: 40 Corporate Grade: D - Assistant Vice President Reporting Line: (UK Division) Information Technology Location: UK-London Worker Type: Permanent LME: LME Group is the world centre for industrial metals trading and clearing. Most of the world's non-ferrous metals business is conducted in the LME.The metals community uses the LME, a member of HKEX Group, as a venue to transfer or take on price risk, as a physical market of last resort and as the provider of transparent global reference prices. Overall Purpose of Role : The Modern Workspace EUC (End User Computing) Technology Lead is responsible for the design, delivery, and lifecycle management of the organisation's workplace technology platforms. This role ensures secure, reliable, and modern digital experiences across desktops, laptops, virtual environments, and core productivity services.The Modern Workspace EUC Technology Lead is accountable for the stability, security, and evolution of the end user computing estate, ensuring high availability, regulatory compliance, and an improved employee experience across all workplace technologiesThe role will be the lead for change in the EUC landscape with a focus on continuous improvements on the EUC experience. Responsibilities End User Computing Leadership + Lead the strategy, roadmap, and technical governance for all EUC services, including Windows endpoints, virtual desktops, and productivity tools. + Own the lifecycle management of desktop and laptop builds, configuration, patching, and hardware standards. + Drive adoption of modern workplace tooling such as Intune, Autopilot, Windows Update for Business, and advanced configuration frameworks. Patching & Security Compliance + Oversee and optimise desktop/laptop patching processes. + Maintain high compliance levels via automated patching solutions and proactive vulnerability remediation. + Work with Cyber Security teams to address endpoint risks. Citrix & Virtual Environment Management + Act as technical lead for Citrix environments. + Optimise performance and user experience. + Support upgrades, integrations, and troubleshooting. Microsoft Exchange & Messaging Services + Provide expert-level support for Microsoft Exchange. + Manage mail routing, compliance features, policies, and identity integrations. Operational Excellence + Lead incident and problem resolution for EUC platforms. + Create and maintain technical documentation. + Collaborate with infrastructure and security teams. Project & Stakeholder Management + Drive technical delivery of EUC-related projects and upgrades. + Engage with business stakeholders. + Manage third party vendors. PERSON SPECIFICATION: Academic and Professional Qualifications Required: Proven career history within a regulated environment, preferably financial services, exchange, or capital markets, with demonstrable experience operating under strong governance, security, and compliance requirements. Minimum 5+ years' experience in a financial or similarly complex enterprise organisation, working in an engineering, architecture, or technology ownership capacity. Experience in End User Computing, Workplace Technology, or Desktop Engineering roles, with exposure to enterprise scale environments. Experience in a senior or lead role, demonstrating technical ownership, solution leadership, or delivery accountability across platforms or services. Strong experience working within an ITIL governed operating model, including incident, problem, change, and service lifecycle management. Demonstrated track record of operating within engineering or architecture service frameworks, contributing to standards, patterns, and technology direction. Bachelor's degree in Computer Science, Information Technology, or a related discipline is preferred; however, equivalent professional experience and a proven track record of delivering complex workplace technology solutions will be considered in lieu of formal qualifications. Required Knowledge and Level of Experience: Degree in Computer Science, IT or related disciplines. Microsoft Endpoint Manager (Intune) - advanced administration, AutoPilot, compliance policies, configuration profiles, app lifecycle management. Windows 11 - expert-level understanding, including security baselines, update rings, and troubleshooting. macOS management (e.g. Intune for macOS) - working to advanced level depending on organisation. Mobile Device Management - iOS OS knowledge and MDM frameworks. Microsoft 365 ecosystem - Exchange Online, Teams, OneDrive, SharePoint, Defender for Office. Collaboration hardware - meeting room tech, Teams Rooms, AV solutions. Microsoft Defender suite (Defender for Endpoint, SmartScreen, ASR rules). Zero Trust principles. Conditional Access & identity protection (Azure AD / Entra ID). CIS security baselines and endpoint hardening. PowerShell - medium-advanced scripting for automation, image customisation, packaging. Basic CI/CD awareness (e.g., Git, Azure DevOps) beneficial. MSI, MSIX, Win32 app packaging. Deployment automation and lifecycle management. Software distribution best practices. Basic network fundamentals (DNS, DHCP, VPN, Wi-Fi). Endpoint connectivity troubleshooting. Understanding of enterprise architecture and integration points. Any knowledge and experience of containerisation highly desirable Skills set and Core Competencies Required for Role: Strong technical leadership experience across End User Computing and Modern Workspace platforms, acting as a trusted subject matter authority. Solid experience with virtualisation technologies (e.g. Citrix) and supporting Windows Server and EUC infrastructure services. Strong understanding of endpoint platforms, security baselines, and enterprise hardening standards in regulated environments. Experience defining and enforcing technical standards, patterns, and governance within an ITIL aligned operating model. Ability to understand and maintain automation and deployment code within a CI/CD pipeline environment. Proven ability to drive operational stability, security compliance, and service improvement across workplace technologies. Strong stakeholder management skills, with the ability to influence and communicate effectively across technical and non technical audiences. Demonstrated leadership capability, including mentoring engineers, working with third party suppliers, and promoting best practices. Highly organised, proactive, and outcomes focused, with a user centric mindset and strong sense of ownership. Personal Qualities: Ability to work under pressure with changing priorities. A dynamic and self-motivated attitude Accountable and proactive Proactive, user centric mindset focused on employee experience Must display strong analytical skills and attention for detail Desire to learn new skills Leadership skills ability to mentor engineers and uplift team capability Strong Relationship Management skills, ability to build and create lasting relationships with all levels of internal stakeholders and outsourced providers. Highly effective planning and prioritisation skills. Presentation skills. Both written and oral. Strong understanding of process management Excellent documentation skills Team work + Must demonstrate the ability to work as part of a wider team, fully solve problems and stand behind solutions. Should be comfortable asking for help if needed. Ownership + Must be able to take the initiative, own issues within the area and see through to completion. Challenge + Must be able to learn from successes and mistakes, challenge others in a respectful and constructive way, and involve the right people to come to a decision. Sustainable Excellence + Displays initiative in continuously improving work processes and quality of output Transparency + Must be able to communicate clearly, share information accurately, escalate issues in a timely manner Accountability + Must demonstrate the ability to commit to the work and stand behind our commitments. Own their successes and failures. Shows that they are accountable to themselves, their team and the business outcome to serve the business. The LME is committed to creating a diverse environment and is proud to be an equal opportunity employer. In recruiting for our teams, we welcome the unique contributions that you can bring in terms of education, ethnicity, race, sex, gender identity, expression and reassignment, nation of origin, age, languages spoken, colour, religion, disability, sexual orientation and beliefs. In doing so, we want every LME employee to feel our commitment to showing respect for all and encouraging open collaboration and communication.
Technology Risk - Payments Assurance - Senior Manager Location: London Other locations: Anywhere in Country Requisition ID: Technology is at the heart of most modern organisations. As well as opening a world of opportunities, technology exposes organisations to a variety of risks. We help our clients to identify and manage these risks to protect their stakeholders. As a Senior Manager within our Technology Risk team with key focus on payment assurance, you will help our clients identify and manage their technology risks whilst simultaneously gaining skills to develop a career in a fast growing professional services organisation. Working with some of the world's most prestigious Financial Services (FS) organisations you will be an integral part of our Technology Risk team, part of Assurance Advisory within EY UK. The opportunity We are a market leader across the Big 4 with significant new audit and advisory engagements across financial services clients and substantial projected revenue growth in the coming years. Our ongoing advancements in innovation and automation continue to place us ahead of our competitors. We maintain a clear focus on delivering high quality, high profile, multi discipline, and multi country projects, aiding clients in resolving their most complex IT and data challenges while prioritising quality. We are part of a single integrated financial services team with over 250 people in the FS UK Technology Risk team, serving some of the largest financial services institutions globally. As a Technology Risk Senior Manager you will be an influential member of our Technology Risk team, and you will have the opportunity to work on a range of IT Assurance and Advisory projects. These include IT Payments Internal Audit, IT components of Regulatory Reviews and other assurance activities with clear focus on payments domain, Cyber assurance, Emerging Technology risk including AI, Trust in Robotics Process Automation and other controls related work within FS. This portfolio also includes collaboration with our wider Assurance and Consulting colleagues to help clients protect their reputation by mitigating their business, financial reporting and IT risks, on a broad range of topics where design or effectiveness reviews over IT and data controls are required. Your key responsibilities As a Senior Manager, it is essential to establish, maintain, and strengthen relationships both internally and in the market. You will be seen as a trusted advisor to your clients across various sectors (e.g. Banking and Capital Markets, Insurance and Wealth and Asset Management). You will communicate complex messages and implement difficult decisions while building and maintaining strong relationships based on trust. You will adapt to diverse cultural and personal styles to work effectively with various differences, concerns, and motivations, fostering the creation of teams that leverage diverse skills and strengths from across the organisation. Additionally, you will demonstrate an awareness of group dynamics to promote an inclusive approach that results in timely, authentic feedback and coaching being provided to all colleagues and team members. You will have responsibility for business and solution development, along with being focused on the external market. At the same time as maintaining strong client relationships and delivering exceptional client service and delivery outcomes you will need to manage multiple client teams and engagement types. Skills and attributes for success Learning about EY, our clients and their businesses Understanding the IT landscape of our clients with key focus on payment domain and being able to assure and advise on the associated risks. This would include but is not limited to areas such as their adoption of cloud, use of Artificial Intelligence and Robotic Process Automation. Coordinate, plan and deliver client engagements to identify risks, test controls and provide an opinion on the security of the clients' IT environment. Establishing, maintaining, and strengthening relationships both internally and in the market, to be seen as a trusted advisor to clients. Business development including client relationship management, proposition development and leading proposals, supporting business development activities on strategic and global priority accounts. Excellent project management skills and experience in managing engagement economics, including budgeting, billing and fee management. Delivering an exceptional client experience across all engagements, through open and proactive communication, along with high quality outcomes and deliverables. Using extensive knowledge of the client's business/industry to identify technological developments and evaluate the risks and impacts on the client's business. Building relationships with colleagues across the business, supporting them and promoting a collaborative culture and design innovative solutions. Driving industry research and client thought leadership. Bringing together the right mix of diverse talent and working across boundaries to foster agile cross functional group teaming. Taking responsibility for team understanding on risk, independence, objectivity and how compliance with our policies underpins all that we do. To qualify for the role you must have Demonstrable, extensive professional experience in managing and delivering audits, attestations and risk assessments within payments domain on FS clients. Including fostering and maintaining key client relationships to enable timely delivery, cost efficiency, and high audit quality. Extensive experience in business development and solution creation. Proven experience in managing, delivering and owning the client relationship over: Subject knowledge in payments domain (national and cross border payments) and good understanding of national payment schemes such as Pay.UK (Bacs, FPS and ICS), LINK, Bacs CASS, CHAPS, CREST, and SWIFT Experience in conducting payment attestations, SWIFT Customer Security Programme (CSP) reviews and Second Payment Services Directive (PSD2) audits Experience in conducting IT internal audits over major change programmes and regulatory remediation programmes Audit using data analytics and automated control testing Assurance over front to back office controls, change programmes, and Operational resilience Third Party Risk Management and Information Security audits Reviews of emerging technologies e.g. Cloud, AI, RPA Good technical understanding of ISAE 3000, and IT audit methodologies. Demonstrable expertise in overseeing and executing client engagements, encompassing scoping, financial management, managing delivery risk, deliverable production, quality assurance, and comprehensive deliverable reviews. Proven ability to engage with diverse stakeholders and manage cross functional projects. Hands on approach to build and maintain excellent relationships across a range of FS clients and other stakeholders. An eagerness and track record in establishing and leading high performing teams and supporting and coaching individual team members. A passion for providing organisations the trust and confidence that will enable them to adopt emerging technologies, manage IT risks and accelerate performance. Extensive experience within the FS industry and a strong understanding of the FS technology and payments landscape. Thorough understanding of UK and EMEIA FS payments regulatory environment. Experience working for a professional services consultancy firm, major financial institution or blue chip industry firm in IT internal audit, or IT risk management is highly preferred but not essential. Ideally, you will also have Ability to identify and evaluate new ideas, better ways of working, technologies or external products to enhance capabilities. Ability to manage multiple stakeholder communities with varying levels of experience. Keen interest in developing a wide and deep network across client organisations and professional bodies, developing lasting, mutually beneficial relationships with key stakeholders. Fosters team spirit to promote collaboration and achieve goals. Relevant industry certification such as CRISC, CISA, CISSP, CISM, CGEIT, ITIL, PMP, or other specialised IT certifications. Experience in delivering IT general controls (ITGC) and IT automated controls audits Experience in Third Party Controls Reporting - SOC1, SOC2, ISAE3402 and AAF What we look for As a trusted business advisor specialising in the Technology Risk field with key focus on payments domain, you will be responsible for identifying, addressing, and resolving questions that have not yet been considered by our clients. If you are ready to take on a wide range of responsibilities and are committed to building a better working world by helping organisations to identify and manage their technology risks whilst simultaneously gaining skills to develop a career in professional services, this role is for you. What working at EY offers EY is committed to being an inclusive employer and we are happy to consider flexible working arrangements. We strive to achieve the right balance for our people, enabling us to deliver excellent client service whilst allowing you to build your career without sacrificing your personal priorities. While our client facing professionals can be required to travel regularly, and at times be based at client sites, our flexible working arrangements can help you to achieve a lifestyle balance. . click apply for full job details
10/07/2026
Full time
Technology Risk - Payments Assurance - Senior Manager Location: London Other locations: Anywhere in Country Requisition ID: Technology is at the heart of most modern organisations. As well as opening a world of opportunities, technology exposes organisations to a variety of risks. We help our clients to identify and manage these risks to protect their stakeholders. As a Senior Manager within our Technology Risk team with key focus on payment assurance, you will help our clients identify and manage their technology risks whilst simultaneously gaining skills to develop a career in a fast growing professional services organisation. Working with some of the world's most prestigious Financial Services (FS) organisations you will be an integral part of our Technology Risk team, part of Assurance Advisory within EY UK. The opportunity We are a market leader across the Big 4 with significant new audit and advisory engagements across financial services clients and substantial projected revenue growth in the coming years. Our ongoing advancements in innovation and automation continue to place us ahead of our competitors. We maintain a clear focus on delivering high quality, high profile, multi discipline, and multi country projects, aiding clients in resolving their most complex IT and data challenges while prioritising quality. We are part of a single integrated financial services team with over 250 people in the FS UK Technology Risk team, serving some of the largest financial services institutions globally. As a Technology Risk Senior Manager you will be an influential member of our Technology Risk team, and you will have the opportunity to work on a range of IT Assurance and Advisory projects. These include IT Payments Internal Audit, IT components of Regulatory Reviews and other assurance activities with clear focus on payments domain, Cyber assurance, Emerging Technology risk including AI, Trust in Robotics Process Automation and other controls related work within FS. This portfolio also includes collaboration with our wider Assurance and Consulting colleagues to help clients protect their reputation by mitigating their business, financial reporting and IT risks, on a broad range of topics where design or effectiveness reviews over IT and data controls are required. Your key responsibilities As a Senior Manager, it is essential to establish, maintain, and strengthen relationships both internally and in the market. You will be seen as a trusted advisor to your clients across various sectors (e.g. Banking and Capital Markets, Insurance and Wealth and Asset Management). You will communicate complex messages and implement difficult decisions while building and maintaining strong relationships based on trust. You will adapt to diverse cultural and personal styles to work effectively with various differences, concerns, and motivations, fostering the creation of teams that leverage diverse skills and strengths from across the organisation. Additionally, you will demonstrate an awareness of group dynamics to promote an inclusive approach that results in timely, authentic feedback and coaching being provided to all colleagues and team members. You will have responsibility for business and solution development, along with being focused on the external market. At the same time as maintaining strong client relationships and delivering exceptional client service and delivery outcomes you will need to manage multiple client teams and engagement types. Skills and attributes for success Learning about EY, our clients and their businesses Understanding the IT landscape of our clients with key focus on payment domain and being able to assure and advise on the associated risks. This would include but is not limited to areas such as their adoption of cloud, use of Artificial Intelligence and Robotic Process Automation. Coordinate, plan and deliver client engagements to identify risks, test controls and provide an opinion on the security of the clients' IT environment. Establishing, maintaining, and strengthening relationships both internally and in the market, to be seen as a trusted advisor to clients. Business development including client relationship management, proposition development and leading proposals, supporting business development activities on strategic and global priority accounts. Excellent project management skills and experience in managing engagement economics, including budgeting, billing and fee management. Delivering an exceptional client experience across all engagements, through open and proactive communication, along with high quality outcomes and deliverables. Using extensive knowledge of the client's business/industry to identify technological developments and evaluate the risks and impacts on the client's business. Building relationships with colleagues across the business, supporting them and promoting a collaborative culture and design innovative solutions. Driving industry research and client thought leadership. Bringing together the right mix of diverse talent and working across boundaries to foster agile cross functional group teaming. Taking responsibility for team understanding on risk, independence, objectivity and how compliance with our policies underpins all that we do. To qualify for the role you must have Demonstrable, extensive professional experience in managing and delivering audits, attestations and risk assessments within payments domain on FS clients. Including fostering and maintaining key client relationships to enable timely delivery, cost efficiency, and high audit quality. Extensive experience in business development and solution creation. Proven experience in managing, delivering and owning the client relationship over: Subject knowledge in payments domain (national and cross border payments) and good understanding of national payment schemes such as Pay.UK (Bacs, FPS and ICS), LINK, Bacs CASS, CHAPS, CREST, and SWIFT Experience in conducting payment attestations, SWIFT Customer Security Programme (CSP) reviews and Second Payment Services Directive (PSD2) audits Experience in conducting IT internal audits over major change programmes and regulatory remediation programmes Audit using data analytics and automated control testing Assurance over front to back office controls, change programmes, and Operational resilience Third Party Risk Management and Information Security audits Reviews of emerging technologies e.g. Cloud, AI, RPA Good technical understanding of ISAE 3000, and IT audit methodologies. Demonstrable expertise in overseeing and executing client engagements, encompassing scoping, financial management, managing delivery risk, deliverable production, quality assurance, and comprehensive deliverable reviews. Proven ability to engage with diverse stakeholders and manage cross functional projects. Hands on approach to build and maintain excellent relationships across a range of FS clients and other stakeholders. An eagerness and track record in establishing and leading high performing teams and supporting and coaching individual team members. A passion for providing organisations the trust and confidence that will enable them to adopt emerging technologies, manage IT risks and accelerate performance. Extensive experience within the FS industry and a strong understanding of the FS technology and payments landscape. Thorough understanding of UK and EMEIA FS payments regulatory environment. Experience working for a professional services consultancy firm, major financial institution or blue chip industry firm in IT internal audit, or IT risk management is highly preferred but not essential. Ideally, you will also have Ability to identify and evaluate new ideas, better ways of working, technologies or external products to enhance capabilities. Ability to manage multiple stakeholder communities with varying levels of experience. Keen interest in developing a wide and deep network across client organisations and professional bodies, developing lasting, mutually beneficial relationships with key stakeholders. Fosters team spirit to promote collaboration and achieve goals. Relevant industry certification such as CRISC, CISA, CISSP, CISM, CGEIT, ITIL, PMP, or other specialised IT certifications. Experience in delivering IT general controls (ITGC) and IT automated controls audits Experience in Third Party Controls Reporting - SOC1, SOC2, ISAE3402 and AAF What we look for As a trusted business advisor specialising in the Technology Risk field with key focus on payments domain, you will be responsible for identifying, addressing, and resolving questions that have not yet been considered by our clients. If you are ready to take on a wide range of responsibilities and are committed to building a better working world by helping organisations to identify and manage their technology risks whilst simultaneously gaining skills to develop a career in professional services, this role is for you. What working at EY offers EY is committed to being an inclusive employer and we are happy to consider flexible working arrangements. We strive to achieve the right balance for our people, enabling us to deliver excellent client service whilst allowing you to build your career without sacrificing your personal priorities. While our client facing professionals can be required to travel regularly, and at times be based at client sites, our flexible working arrangements can help you to achieve a lifestyle balance. . click apply for full job details
IT Security Manager IT Security Manager opportunity for a security leader with a strong SecOps/Incident Response background and broad cyber security management experience to lead a team of 11 across SecOps, Engineering, Architecture and MSSP management, driving security operations and strategic initiatives across on-premises and cloud environments. Day Rate: £800 - £850pd IR35 Status: Inside Travel: 3 days a week in Central London (2 days WFH) Duration: Initial 6 months Responsibilities Lead an established cyber security function across both on-premises and cloud environments, ensuring the effective delivery of security operations and strategic security initiatives. Leverage your strong SOC and Incident Response background to oversee threat detection, incident management, vulnerability management, and the continuous enhancement of security capabilities. Manage and develop a team of circa 11 security professionals across Security Operations, Security Engineering, Security Architecture, and MSSP relationships, fostering a high performance security culture. Work closely with senior stakeholders to prioritise security activities, manage risk, and ensure security objectives are aligned with wider business goals. Provide broad oversight across technical security disciplines, with exposure to governance, risk, and compliance, while driving operational excellence and continuous improvement across the security function.
10/07/2026
Full time
IT Security Manager IT Security Manager opportunity for a security leader with a strong SecOps/Incident Response background and broad cyber security management experience to lead a team of 11 across SecOps, Engineering, Architecture and MSSP management, driving security operations and strategic initiatives across on-premises and cloud environments. Day Rate: £800 - £850pd IR35 Status: Inside Travel: 3 days a week in Central London (2 days WFH) Duration: Initial 6 months Responsibilities Lead an established cyber security function across both on-premises and cloud environments, ensuring the effective delivery of security operations and strategic security initiatives. Leverage your strong SOC and Incident Response background to oversee threat detection, incident management, vulnerability management, and the continuous enhancement of security capabilities. Manage and develop a team of circa 11 security professionals across Security Operations, Security Engineering, Security Architecture, and MSSP relationships, fostering a high performance security culture. Work closely with senior stakeholders to prioritise security activities, manage risk, and ensure security objectives are aligned with wider business goals. Provide broad oversight across technical security disciplines, with exposure to governance, risk, and compliance, while driving operational excellence and continuous improvement across the security function.
We support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide. For 90 years we have shaped brighter futures through education, arts, culture, language, and creativity.Working with people in over 200 countries and territories, we are on the ground in more than 100 countries.We connect. We inspire.Contract type : 1 Year Fixed Term Contract, with possibility of extensionHours: Full-time or part-time at 0.6 FTEPay band : 7Salary: £30,839 plus £3,300 London Market Allowance for those in the London area only.Location : London, Cardiff, Edinburgh, Belfast.Closing Date: 8th July 2026Benefits Include, but are not limited to:32 days annual leave, in addition to public holidays3 days volunteering leaveCareer average defined benefit pension schemeRequirements:Please note that candidates must have the pre-existing (permanent) legal right to work in the UK at the time of application. Visa Sponsorship and relocation assistance is not provided.Role ContextThis role sits in the Schools Connect team, within Education, Cultural Engagement. The main objective of Schools Connect is to enhance the quality of primary and secondary education through international connections, partnerships and learning. We do this across the UK Schools portfolio through international partnerships and exchange and insight with policy makers and teachers to help make our young people globally competitive and globally aware.You will be responsible for the day-today project management of different work areas of the Schools Connect offer in the International Opportunities for School or Policy workstreams.Role PurposeA Consultant in the Schools team oversees one or a number of small size projects and will be a member of a project team. They will work closely with Senior Consultants to support several areas of work. This includes:Leading on digital and face-to-face meetings and events with internal team members and with external customers and participants for example teachers, head teachersLeading on the annual celebration event in Parliament, involving teachers, headteachers, MPsManaging the day to day running of theInternational School Award programmeManaging monitoring and evaluation (M&E) data collectionYou will be working primarily with schools and teachers in the UK, Policy makers, British Council staff and external assessors.Main AccountabilitiesOperational DeliverySupervises and controls team activities to meet (daily/weekly/monthly) agreed service/programme/product delivery performance targets, schedules and deadlinesManages resources within own nominated team to ensure that work is carried out efficiently and effectively, such as agreeing on priorities and resolving day-to-day operating resource issues, to ensure high quality, consistent and efficient services are deliveredUses digital platforms and technological advancements to improve efficiency, impact and quality of project deliveryIncorporates specific actions to address equality, diversity and inclusion priorities in programme design and deliveryMakes recommendations to senior managers on procedural improvements, resource requirements and other operational initiatives to drive and/or enhance team performance, cost effectiveness, service quality and efficiencyUndertakes regular quality checks and reviews, following agreed corporate or relevant external protocols, to monitor the quality, consistency and effectiveness of service/product/programme delivery. Reports on findings and recommends appropriate remedial actions as required.Identifies and shares examples of process/procedural best practice with appropriate colleagues in the country/region/SBU to drive continuous improvement in the British Council's operational capability, efficiency and cost effectiveness.Market positioningBuild own knowledge of the organisation's portfolio within schools education including geographically, technically and by client supporting quality analysis of current business needs, trends and/or opportunitiesContribute to internal and external communications about BC Schools work and its priority themes e.g. inclusion, core skills.Business DevelopmentSupports the development and management of relationships with strategic clients and partners.Applies due diligence requirements to potential partners.Manages network of associate advisors, consultants and partners.Embeds effective processes, standards and tools to support pipeline and consultant/partner relationship management.Manages or supports the development of high-quality bids/proposals.Participates in contract negotiations with partners and clients, and prepares agreements such as non- disclosure, pre-bid, contract and partner and consultant agreements.Ensures timely reporting and communication on externally funded contracts/grant funded initiatives.Participates in programme and project reviews and closure activities, helping to ensure learning is embedded in the development of new business.Relationship & Stakeholder ManagementTranslates agreed corporate/regional customer service and client management strategies into appropriate local operational policies and procedures.Monitors and reports on the team/unit's achievement of agreed customer satisfaction performance targets.Ensures that customer/partner feedback is regularly gathered, analysed and acted upon to drive continuous improvements in customer experience.Reports on potential business development or extension opportunities to regional and SBU colleagues to enable ongoing commercial success for the British CouncilRisk & complianceUses standardised processes to monitor team/unit compliance with agreed corporate risk management procedures relevant to service delivery (e.g. EDI, safeguarding, anti-racism, security policies, financial protocols, anti-fraud measures, cyber security) to protect the interests of the British Council and its customers at all times. Highlights to senior managers any instances of non-compliance.Ensures team/unit members receive and maintain appropriate induction/training in all relevant risk management procedures.Uses standard corporate protocols to assess a range of risks in to service/product/programme delivery. Makes appropriate contingency plans to manage delivery safely and effectively in challenging or high-risk circumstances.Manages the monthly Control checks (MCC) and annual compliance check (ACC) process for nominated team to ensure risks & issues are captured across the entirety of the project/programme in a consistent and compliant mannerAnalysis & reportingEnsures data collection on project/programme delivery that supports accountability, decision-making and learning including on EDI issuesConducts analysis using a range of standard methodologies and across multiple datasets to provide high quality and evidence-based recommendations on procedural improvements and/or highlight resource requirements needed to enhance operational performancePresents complex information clearly, using an appropriate combination of written, graphical and financial data/analysis, to enable evidence-based operational decision-making and planning.Able to analyse project context and evidence of impact through a diversity lens and incorporate recommendations for increasing equality in reporting.Commercial and/or financial managementDirectly plans and controls specific cost variables (rather than the total budget) to meet established targets, ensuring compliance with all relevant corporate financial systems and processesUsing agreed financial procedures/templates, conducts monthly and year-end analysis and reporting on income and expenditure/profitability and risk/pipeline/actual performance versus plan targets.Leadership & managementSets and oversees delivery of tasks to more junior staff (all working in a related area), holding them to account for achieving agreed performance targets that are aligned to wider regional/SBU priorities and goals. Time horizons are likely to be monthly - quarterlyActively applies coaching, performance feedback and sickness/absence management techniques to maximise staff productivity and motivation in a high volume/pressurised delivery environment.May contribute to the development, delivery or commissioning of externally supplied training support to maintain and improve operational effectiveness of colleagues on a range of service/product/programme delivery-related topicsShares intelligence and ideas to support senior managers in identifying/ developing / implementing new or improved operational plans.Drives integration of measures to support equality issues within teams and programmesInclusive Leadership and Management: Volunteers and contributes to EDI related initiatives, tasks, events, research and publications. Celebrates cultural diversity. Avoids prejudgment in assessing performance and capability of others. Recognises incidents of inappropriate or non-inclusive behaviour. Seeks to involve others in decision making.Requirements of the roleMinimum/essentialKnowledge and interest for the education sectorExperience in using technology effectively in the workplaceDemonstrated knowledge and experience of project management,Experience of line management or task managementConfident user of information technology (Word; Excel; PowerPoint), Microsoft 365 functionality and working knowledge of British Council SAP system (aptitude if recruiting externally)Able to manage delivery of digital events on basic platforms (Microsoft Teams) ensuring all project standards are met, including those for accessibility and safeguardingWell-organised, able to determine project priorities at all stages, to develop and communicate work plans, to track progress towards goals and use data and evidence to assess achievement . click apply for full job details
10/07/2026
Full time
We support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide. For 90 years we have shaped brighter futures through education, arts, culture, language, and creativity.Working with people in over 200 countries and territories, we are on the ground in more than 100 countries.We connect. We inspire.Contract type : 1 Year Fixed Term Contract, with possibility of extensionHours: Full-time or part-time at 0.6 FTEPay band : 7Salary: £30,839 plus £3,300 London Market Allowance for those in the London area only.Location : London, Cardiff, Edinburgh, Belfast.Closing Date: 8th July 2026Benefits Include, but are not limited to:32 days annual leave, in addition to public holidays3 days volunteering leaveCareer average defined benefit pension schemeRequirements:Please note that candidates must have the pre-existing (permanent) legal right to work in the UK at the time of application. Visa Sponsorship and relocation assistance is not provided.Role ContextThis role sits in the Schools Connect team, within Education, Cultural Engagement. The main objective of Schools Connect is to enhance the quality of primary and secondary education through international connections, partnerships and learning. We do this across the UK Schools portfolio through international partnerships and exchange and insight with policy makers and teachers to help make our young people globally competitive and globally aware.You will be responsible for the day-today project management of different work areas of the Schools Connect offer in the International Opportunities for School or Policy workstreams.Role PurposeA Consultant in the Schools team oversees one or a number of small size projects and will be a member of a project team. They will work closely with Senior Consultants to support several areas of work. This includes:Leading on digital and face-to-face meetings and events with internal team members and with external customers and participants for example teachers, head teachersLeading on the annual celebration event in Parliament, involving teachers, headteachers, MPsManaging the day to day running of theInternational School Award programmeManaging monitoring and evaluation (M&E) data collectionYou will be working primarily with schools and teachers in the UK, Policy makers, British Council staff and external assessors.Main AccountabilitiesOperational DeliverySupervises and controls team activities to meet (daily/weekly/monthly) agreed service/programme/product delivery performance targets, schedules and deadlinesManages resources within own nominated team to ensure that work is carried out efficiently and effectively, such as agreeing on priorities and resolving day-to-day operating resource issues, to ensure high quality, consistent and efficient services are deliveredUses digital platforms and technological advancements to improve efficiency, impact and quality of project deliveryIncorporates specific actions to address equality, diversity and inclusion priorities in programme design and deliveryMakes recommendations to senior managers on procedural improvements, resource requirements and other operational initiatives to drive and/or enhance team performance, cost effectiveness, service quality and efficiencyUndertakes regular quality checks and reviews, following agreed corporate or relevant external protocols, to monitor the quality, consistency and effectiveness of service/product/programme delivery. Reports on findings and recommends appropriate remedial actions as required.Identifies and shares examples of process/procedural best practice with appropriate colleagues in the country/region/SBU to drive continuous improvement in the British Council's operational capability, efficiency and cost effectiveness.Market positioningBuild own knowledge of the organisation's portfolio within schools education including geographically, technically and by client supporting quality analysis of current business needs, trends and/or opportunitiesContribute to internal and external communications about BC Schools work and its priority themes e.g. inclusion, core skills.Business DevelopmentSupports the development and management of relationships with strategic clients and partners.Applies due diligence requirements to potential partners.Manages network of associate advisors, consultants and partners.Embeds effective processes, standards and tools to support pipeline and consultant/partner relationship management.Manages or supports the development of high-quality bids/proposals.Participates in contract negotiations with partners and clients, and prepares agreements such as non- disclosure, pre-bid, contract and partner and consultant agreements.Ensures timely reporting and communication on externally funded contracts/grant funded initiatives.Participates in programme and project reviews and closure activities, helping to ensure learning is embedded in the development of new business.Relationship & Stakeholder ManagementTranslates agreed corporate/regional customer service and client management strategies into appropriate local operational policies and procedures.Monitors and reports on the team/unit's achievement of agreed customer satisfaction performance targets.Ensures that customer/partner feedback is regularly gathered, analysed and acted upon to drive continuous improvements in customer experience.Reports on potential business development or extension opportunities to regional and SBU colleagues to enable ongoing commercial success for the British CouncilRisk & complianceUses standardised processes to monitor team/unit compliance with agreed corporate risk management procedures relevant to service delivery (e.g. EDI, safeguarding, anti-racism, security policies, financial protocols, anti-fraud measures, cyber security) to protect the interests of the British Council and its customers at all times. Highlights to senior managers any instances of non-compliance.Ensures team/unit members receive and maintain appropriate induction/training in all relevant risk management procedures.Uses standard corporate protocols to assess a range of risks in to service/product/programme delivery. Makes appropriate contingency plans to manage delivery safely and effectively in challenging or high-risk circumstances.Manages the monthly Control checks (MCC) and annual compliance check (ACC) process for nominated team to ensure risks & issues are captured across the entirety of the project/programme in a consistent and compliant mannerAnalysis & reportingEnsures data collection on project/programme delivery that supports accountability, decision-making and learning including on EDI issuesConducts analysis using a range of standard methodologies and across multiple datasets to provide high quality and evidence-based recommendations on procedural improvements and/or highlight resource requirements needed to enhance operational performancePresents complex information clearly, using an appropriate combination of written, graphical and financial data/analysis, to enable evidence-based operational decision-making and planning.Able to analyse project context and evidence of impact through a diversity lens and incorporate recommendations for increasing equality in reporting.Commercial and/or financial managementDirectly plans and controls specific cost variables (rather than the total budget) to meet established targets, ensuring compliance with all relevant corporate financial systems and processesUsing agreed financial procedures/templates, conducts monthly and year-end analysis and reporting on income and expenditure/profitability and risk/pipeline/actual performance versus plan targets.Leadership & managementSets and oversees delivery of tasks to more junior staff (all working in a related area), holding them to account for achieving agreed performance targets that are aligned to wider regional/SBU priorities and goals. Time horizons are likely to be monthly - quarterlyActively applies coaching, performance feedback and sickness/absence management techniques to maximise staff productivity and motivation in a high volume/pressurised delivery environment.May contribute to the development, delivery or commissioning of externally supplied training support to maintain and improve operational effectiveness of colleagues on a range of service/product/programme delivery-related topicsShares intelligence and ideas to support senior managers in identifying/ developing / implementing new or improved operational plans.Drives integration of measures to support equality issues within teams and programmesInclusive Leadership and Management: Volunteers and contributes to EDI related initiatives, tasks, events, research and publications. Celebrates cultural diversity. Avoids prejudgment in assessing performance and capability of others. Recognises incidents of inappropriate or non-inclusive behaviour. Seeks to involve others in decision making.Requirements of the roleMinimum/essentialKnowledge and interest for the education sectorExperience in using technology effectively in the workplaceDemonstrated knowledge and experience of project management,Experience of line management or task managementConfident user of information technology (Word; Excel; PowerPoint), Microsoft 365 functionality and working knowledge of British Council SAP system (aptitude if recruiting externally)Able to manage delivery of digital events on basic platforms (Microsoft Teams) ensuring all project standards are met, including those for accessibility and safeguardingWell-organised, able to determine project priorities at all stages, to develop and communicate work plans, to track progress towards goals and use data and evidence to assess achievement . click apply for full job details
Established in 2006, FluidOne is an award winning provider of secure Connected Cloud Solutions with a £110m turnover and consistently one of the highest Net Promoter Scores (NPS) in the industry. FluidOne has a strong company culture enjoyed by 460 staff and was ranked in the UK top 50 large companies to work for in the Best Companies awards 2023. FluidOne supports the needs of 2,000+ customers, including 200 channel resellers, with IT and Cyber Security managed services underpinned by connectivity and communications solutions. A comprehensive managed service provider (MSP), FluidOne has in house experts that specialise in providing solutions ranging from IT security and disaster recovery, to cloud hosting and Microsoft licence management. As AI becomes a core enabler of innovation, FluidOne's vision is to lead the way in secure AI adoption, combining innovative Connected Cloud solutions with unmatched expertise and service, empowering businesses to thrive confidently in the AI era. The company consults with its customers to design solutions that complement their in house IT structures; taking complex hybrid multi site environments, to make them simple and secure, so end users can access their business applications wherever they are. Role Overview: The Business Development Executive will be responsible for driving new business growth across FluidOne's managed IT services, connectivity, cyber security, cloud, communications and wider Connected Cloud portfolio. This is a target carrying new business sales role, focused on identifying, developing and closing new customer opportunities. Working closely with the Commercial Director, Business Development Manager, SDR team, sales colleagues and internal technical teams, the Business Development Executive will build and manage their own pipeline, engage prospects, qualify opportunities, lead customer conversations and convert suitable opportunities into profitable recurring revenue. The role is suited to someone who already has sales experience, is confident in a hunter role and wants to develop into a more senior new business sales position over time. Responsibilities: New business sales: Take ownership of a personal new business target, focused on winning new customers across FluidOne's managed IT services, connectivity, cyber security, cloud, communications and wider Connected Cloud portfolio. Pipeline ownership: Build, manage and progress a personal pipeline of new business opportunities, ensuring activity is focused on commercially suitable prospects and achievable revenue opportunities. Prospecting and opportunity creation: Proactively identify and engage potential new customers through outbound activity, referrals, marketing leads, SDR-generated appointments, events, LinkedIn and local business intelligence. Lead follow up: Follow up qualified leads and meetings generated by the SDR team, marketing activity and customer referrals, taking ownership of progressing suitable opportunities through the sales process. Customer engagement: Engage with business owners, IT contacts and operational decision makers to understand business challenges, current suppliers, service gaps and future technology requirements. Opportunity qualification: Qualify opportunities effectively, including customer need, budget, authority, timescale, current contract position and commercial fit before progressing internal resource or proposal activity. Solution led selling: Position FluidOne's services in a consultative way, linking customer challenges to relevant solutions and clearly communicating the value of working with FluidOne. Proposal and quote support: Support the preparation of proposals, pricing and customer presentations, working with the Business Development Manager, pre sales, technical, procurement and sales support teams where required. Closing opportunities: Manage smaller or less complex new business opportunities through to close, including follow up, objection handling, commercial discussion and internal handover. Target delivery: Deliver against agreed personal targets, including new business revenue, gross profit, recurring revenue, pipeline generation and agreed sales activity measures. CRM and forecasting: Maintain accurate CRM records, opportunity notes, next steps, close dates and forecast information to support clear sales reporting and commercial planning. Internal collaboration: Work closely with the Commercial Director, Business Development Manager, SDR team, sales support, pre sales, technical and operational teams to progress opportunities correctly and ensure a smooth handover once won. Requirements: Previous experience in sales, business development, account development or new business role, ideally within technology, managed services, telecoms, connectivity, cyber security, cloud or a related B2B environment. Confidence working in a target carrying sales role, with the resilience and discipline needed to manage new business activity and follow opportunities through to close. Commercially curious, proactive and motivated by winning new customers and growing personal sales performance. Comfortable prospecting, following up leads, speaking with decision makers and developing new customer relationships. Good questioning and listening skills, with the ability to understand customer challenges and identify suitable next steps. Able to explain technology services in a clear, customer friendly way, with a willingness to develop deeper product and commercial knowledge. Strong organisation skills and the ability to manage multiple prospects, opportunities, follow ups and deadlines at the same time. Good attention to detail when updating CRM records, opportunity notes, forecasts and customer information. Able to work collaboratively with SDR, sales, technical, pre sales, sales support and operational teams to progress opportunities professionally. Disclaimer: The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed. Benefits after probationary period: Subsidised health and dental care Employee Assistance Programme (EAP) Life assurance (3x salary) FluidOne breakfast and refreshments on office days Pension contribution - 5% company contribution Generous holiday entitlement One day off for birthday Half price internet connectivity Department incentives How To Apply: Send CV with covering letter to with the job title as the subject field. FluidOne is an equal opportunities provider and welcomes applications regardless of sex, marital status, ethnic origin, disability, religion, sexual orientation, or age.
10/07/2026
Full time
Established in 2006, FluidOne is an award winning provider of secure Connected Cloud Solutions with a £110m turnover and consistently one of the highest Net Promoter Scores (NPS) in the industry. FluidOne has a strong company culture enjoyed by 460 staff and was ranked in the UK top 50 large companies to work for in the Best Companies awards 2023. FluidOne supports the needs of 2,000+ customers, including 200 channel resellers, with IT and Cyber Security managed services underpinned by connectivity and communications solutions. A comprehensive managed service provider (MSP), FluidOne has in house experts that specialise in providing solutions ranging from IT security and disaster recovery, to cloud hosting and Microsoft licence management. As AI becomes a core enabler of innovation, FluidOne's vision is to lead the way in secure AI adoption, combining innovative Connected Cloud solutions with unmatched expertise and service, empowering businesses to thrive confidently in the AI era. The company consults with its customers to design solutions that complement their in house IT structures; taking complex hybrid multi site environments, to make them simple and secure, so end users can access their business applications wherever they are. Role Overview: The Business Development Executive will be responsible for driving new business growth across FluidOne's managed IT services, connectivity, cyber security, cloud, communications and wider Connected Cloud portfolio. This is a target carrying new business sales role, focused on identifying, developing and closing new customer opportunities. Working closely with the Commercial Director, Business Development Manager, SDR team, sales colleagues and internal technical teams, the Business Development Executive will build and manage their own pipeline, engage prospects, qualify opportunities, lead customer conversations and convert suitable opportunities into profitable recurring revenue. The role is suited to someone who already has sales experience, is confident in a hunter role and wants to develop into a more senior new business sales position over time. Responsibilities: New business sales: Take ownership of a personal new business target, focused on winning new customers across FluidOne's managed IT services, connectivity, cyber security, cloud, communications and wider Connected Cloud portfolio. Pipeline ownership: Build, manage and progress a personal pipeline of new business opportunities, ensuring activity is focused on commercially suitable prospects and achievable revenue opportunities. Prospecting and opportunity creation: Proactively identify and engage potential new customers through outbound activity, referrals, marketing leads, SDR-generated appointments, events, LinkedIn and local business intelligence. Lead follow up: Follow up qualified leads and meetings generated by the SDR team, marketing activity and customer referrals, taking ownership of progressing suitable opportunities through the sales process. Customer engagement: Engage with business owners, IT contacts and operational decision makers to understand business challenges, current suppliers, service gaps and future technology requirements. Opportunity qualification: Qualify opportunities effectively, including customer need, budget, authority, timescale, current contract position and commercial fit before progressing internal resource or proposal activity. Solution led selling: Position FluidOne's services in a consultative way, linking customer challenges to relevant solutions and clearly communicating the value of working with FluidOne. Proposal and quote support: Support the preparation of proposals, pricing and customer presentations, working with the Business Development Manager, pre sales, technical, procurement and sales support teams where required. Closing opportunities: Manage smaller or less complex new business opportunities through to close, including follow up, objection handling, commercial discussion and internal handover. Target delivery: Deliver against agreed personal targets, including new business revenue, gross profit, recurring revenue, pipeline generation and agreed sales activity measures. CRM and forecasting: Maintain accurate CRM records, opportunity notes, next steps, close dates and forecast information to support clear sales reporting and commercial planning. Internal collaboration: Work closely with the Commercial Director, Business Development Manager, SDR team, sales support, pre sales, technical and operational teams to progress opportunities correctly and ensure a smooth handover once won. Requirements: Previous experience in sales, business development, account development or new business role, ideally within technology, managed services, telecoms, connectivity, cyber security, cloud or a related B2B environment. Confidence working in a target carrying sales role, with the resilience and discipline needed to manage new business activity and follow opportunities through to close. Commercially curious, proactive and motivated by winning new customers and growing personal sales performance. Comfortable prospecting, following up leads, speaking with decision makers and developing new customer relationships. Good questioning and listening skills, with the ability to understand customer challenges and identify suitable next steps. Able to explain technology services in a clear, customer friendly way, with a willingness to develop deeper product and commercial knowledge. Strong organisation skills and the ability to manage multiple prospects, opportunities, follow ups and deadlines at the same time. Good attention to detail when updating CRM records, opportunity notes, forecasts and customer information. Able to work collaboratively with SDR, sales, technical, pre sales, sales support and operational teams to progress opportunities professionally. Disclaimer: The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed. Benefits after probationary period: Subsidised health and dental care Employee Assistance Programme (EAP) Life assurance (3x salary) FluidOne breakfast and refreshments on office days Pension contribution - 5% company contribution Generous holiday entitlement One day off for birthday Half price internet connectivity Department incentives How To Apply: Send CV with covering letter to with the job title as the subject field. FluidOne is an equal opportunities provider and welcomes applications regardless of sex, marital status, ethnic origin, disability, religion, sexual orientation, or age.
Role Overview: The Account Manager is responsible for managing, retaining and growing a portfolio of SMB customers who rely on FluidOne as their trusted IT partner. You will own the commercial relationship with your customers, taking the time to understand their businesses, priorities and challenges. Working closely with our technical and service teams, you will help customers make the right technology decisions and ensure they continue to receive real value from their relationship with FluidOne. This is a relationship led role, not just a sales position. You will act as the customer's trusted advisor, leading regular account reviews, maintaining technology roadmaps and identifying opportunities to improve security, resilience, productivity and performance. You will also be responsible for protecting and growing recurring revenue across your customer portfolio by managing renewals, identifying opportunities and introducing relevant solutions across Managed IT, Microsoft, Cyber Security, Cloud, Connectivity and Communications. The successful candidate will be commercially minded, highly organised and passionate about building long term customer relationships. You do not need to be deeply technical, but you must be curious about technology, confident working with technical specialists and able to explain solutions in clear, business focused language. Ultimately, your success will be measured by happy customers who stay with FluidOne, trust your advice and continue to grow their relationship with us. Responsibilities: Own and manage a portfolio of SMB customers, acting as their main commercial point of contact and trusted advisor. Build strong, long term relationships by developing a deep understanding of each customer's business, priorities, challenges and future plans. Lead regular customer meetings, account reviews and QBRs, ensuring clear actions are agreed, documented and followed through. Work with technical teams to develop and maintain technology roadmaps that align each customer's IT strategy with their wider business goals. Retain and protect existing recurring revenue by proactively managing customer satisfaction, renewals, risks and potential churn. Identify opportunities to grow customer accounts by recommending relevant solutions across Managed IT, Microsoft, Cyber Security, Cloud, Connectivity and Communications. Maintain an accurate understanding of customer contracts, services, technology environments and upcoming renewal dates. Develop and manage a healthy pipeline of opportunities across the customer portfolio, maintaining accurate forecasts and CRM records. Work closely with service delivery, technical, project and support teams to ensure customers receive a consistently high level of service. Take ownership of commercial issues and customer escalations, coordinating with internal teams to ensure they are resolved effectively and communicated clearly. Support customers through technology changes, projects and service improvements, ensuring they understand the business value and outcomes. Achieve agreed targets for customer retention, recurring revenue growth and sales performance. Stay up to date with developments across the IT and cyber security landscape, helping customers understand emerging risks and opportunities. Represent FluidOne professionally at customer meetings, events and networking opportunities. Requirements: Ability to analyse and ask questions Follow procedures Calm under pressure Disclaimer: The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed. Benefits after probationary period: Subsidised Health and subsidised dental care Employee Assistance programme (EAP) Life assurance (3 salary) Sodexo Discount Platform FluidOne breakfast and refreshments on working days Pension contribution - 5 % company contribution Generous Holiday Entitlement One day off for Birthday Half price internet connectivity Department incentives FluidOne is an equal opportunities provider and welcomes applications regardless of sex, marital status, ethnic origin, disability, religion, sexual orientation, or age.
10/07/2026
Full time
Role Overview: The Account Manager is responsible for managing, retaining and growing a portfolio of SMB customers who rely on FluidOne as their trusted IT partner. You will own the commercial relationship with your customers, taking the time to understand their businesses, priorities and challenges. Working closely with our technical and service teams, you will help customers make the right technology decisions and ensure they continue to receive real value from their relationship with FluidOne. This is a relationship led role, not just a sales position. You will act as the customer's trusted advisor, leading regular account reviews, maintaining technology roadmaps and identifying opportunities to improve security, resilience, productivity and performance. You will also be responsible for protecting and growing recurring revenue across your customer portfolio by managing renewals, identifying opportunities and introducing relevant solutions across Managed IT, Microsoft, Cyber Security, Cloud, Connectivity and Communications. The successful candidate will be commercially minded, highly organised and passionate about building long term customer relationships. You do not need to be deeply technical, but you must be curious about technology, confident working with technical specialists and able to explain solutions in clear, business focused language. Ultimately, your success will be measured by happy customers who stay with FluidOne, trust your advice and continue to grow their relationship with us. Responsibilities: Own and manage a portfolio of SMB customers, acting as their main commercial point of contact and trusted advisor. Build strong, long term relationships by developing a deep understanding of each customer's business, priorities, challenges and future plans. Lead regular customer meetings, account reviews and QBRs, ensuring clear actions are agreed, documented and followed through. Work with technical teams to develop and maintain technology roadmaps that align each customer's IT strategy with their wider business goals. Retain and protect existing recurring revenue by proactively managing customer satisfaction, renewals, risks and potential churn. Identify opportunities to grow customer accounts by recommending relevant solutions across Managed IT, Microsoft, Cyber Security, Cloud, Connectivity and Communications. Maintain an accurate understanding of customer contracts, services, technology environments and upcoming renewal dates. Develop and manage a healthy pipeline of opportunities across the customer portfolio, maintaining accurate forecasts and CRM records. Work closely with service delivery, technical, project and support teams to ensure customers receive a consistently high level of service. Take ownership of commercial issues and customer escalations, coordinating with internal teams to ensure they are resolved effectively and communicated clearly. Support customers through technology changes, projects and service improvements, ensuring they understand the business value and outcomes. Achieve agreed targets for customer retention, recurring revenue growth and sales performance. Stay up to date with developments across the IT and cyber security landscape, helping customers understand emerging risks and opportunities. Represent FluidOne professionally at customer meetings, events and networking opportunities. Requirements: Ability to analyse and ask questions Follow procedures Calm under pressure Disclaimer: The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed. Benefits after probationary period: Subsidised Health and subsidised dental care Employee Assistance programme (EAP) Life assurance (3 salary) Sodexo Discount Platform FluidOne breakfast and refreshments on working days Pension contribution - 5 % company contribution Generous Holiday Entitlement One day off for Birthday Half price internet connectivity Department incentives FluidOne is an equal opportunities provider and welcomes applications regardless of sex, marital status, ethnic origin, disability, religion, sexual orientation, or age.
Job Overview Zenzero is one of the UK's fastest growing technology companies. Named a Top 8 Technology Company at the British Business Awards 2026, recognised by Deloitte as a Best Managed Company, and featured in the Sunday Times Hundred (an annual ranking of the UK's fastest growing private companies) in both 2025 and 2026, we hold Microsoft Solutions Partner status across all six designations, putting us in the top tier of UK Microsoft partners. The accolades reflect something real: a business that is scaling fast, executing well, and building something that lasts. We're on a mission to make technology genuinely work for mid market businesses, covering managed IT, cyber security, cloud, and AI solutions that actually move the needle. The demand is growing, and so are we. We're also a certified B Corp and Scale Up Award winner. That combination matters to us: high growth and high standards aren't in conflict here. Fast growth, high standards, real impact. If that sounds like your kind of place, keep reading. Essential experience, skills and qualifications Prior experience working within an MSP for service delivery. Strong IT background. Proven ability to communicate effectively with clients and stakeholders. Experience in managing and resolving customer complaints. Proficiency in using ITSM tools and monitoring tools. Ability to prioritise workloads based on impact and value Self motivated with a willingness to learn and adapt. Desirable experience, skills and qualifications ITIL V4 Foundation certification. Experience in proactive scheduling and execution of firmware and patching updates. Knowledge of creating and maintaining internal knowledge systems for SOPs and configuration. Key Responsibilities Conducting Service Reviews and generating Service Reports. A weekly client site visit will be needed; the location and frequency can sometimes change between key sites based upon requirements. Regular review of field engineer's calendars to ensure that the correct focus is being applied on any sites that are experiencing re occurring issues. Measuring and reporting on key metrics including Response SLA and Resolution SLA. Managing CSAT and Customer Feedback. Be a point of escalation for queries and issues internally and externally. Managing 3rd parties to ensure a successful collaboration for clients. Carry out trend analysis on service tickets to highlight trending issues. Running and setting up a CAB with clients to ensure the change management process is being carried out successfully. Managing open risks to ensure they are mitigated against or eliminated. Know your client's environments to ensure a successful service. You will be accountable for delivering a successful service to your clients and be the go to person for any issues/queries on your accounts. Working alongside our client relationship manager's, Service Transition, Project managers and the service desk to ensure that the service is effective. Overseeing the transition of completed projects into live service. Handling and resolving customer complaints. Ensuring patching schedules are in place and executed successfully. Proactively scheduling firmware and patching updates. Using monitoring tools to identify missing updates or patches. Utilising ITSM tools to manage risks and ensure timely updates. Communicating effectively and holding quarterly Service Reviews. Maintaining regular catchups with clients to strengthen relationships. Creating and maintaining an internal knowledge system for SOPs and configuration. Maintaining and updating client CMDB's. Managing major and security incidents from start to finish. Creating P1 Reports for major and security incidents, including action plans for mitigation and prevention of future occurrences. Identifying and remediating issues on broken managed service contracts. Identifying and implementing improvements in service delivery processes. Conducting weekly/monthly Watch Points and Assessments. Managing an annual architectural review of client's estates to provide recommendations for improvement with key technical resources. Managing mini projects to ensure resources are aligned and significant progress is being made. Identify and communicate upsell opportunities for potential projects. To become involved in additional tasks as required. Be available out of hours for any critical issues if required.
10/07/2026
Full time
Job Overview Zenzero is one of the UK's fastest growing technology companies. Named a Top 8 Technology Company at the British Business Awards 2026, recognised by Deloitte as a Best Managed Company, and featured in the Sunday Times Hundred (an annual ranking of the UK's fastest growing private companies) in both 2025 and 2026, we hold Microsoft Solutions Partner status across all six designations, putting us in the top tier of UK Microsoft partners. The accolades reflect something real: a business that is scaling fast, executing well, and building something that lasts. We're on a mission to make technology genuinely work for mid market businesses, covering managed IT, cyber security, cloud, and AI solutions that actually move the needle. The demand is growing, and so are we. We're also a certified B Corp and Scale Up Award winner. That combination matters to us: high growth and high standards aren't in conflict here. Fast growth, high standards, real impact. If that sounds like your kind of place, keep reading. Essential experience, skills and qualifications Prior experience working within an MSP for service delivery. Strong IT background. Proven ability to communicate effectively with clients and stakeholders. Experience in managing and resolving customer complaints. Proficiency in using ITSM tools and monitoring tools. Ability to prioritise workloads based on impact and value Self motivated with a willingness to learn and adapt. Desirable experience, skills and qualifications ITIL V4 Foundation certification. Experience in proactive scheduling and execution of firmware and patching updates. Knowledge of creating and maintaining internal knowledge systems for SOPs and configuration. Key Responsibilities Conducting Service Reviews and generating Service Reports. A weekly client site visit will be needed; the location and frequency can sometimes change between key sites based upon requirements. Regular review of field engineer's calendars to ensure that the correct focus is being applied on any sites that are experiencing re occurring issues. Measuring and reporting on key metrics including Response SLA and Resolution SLA. Managing CSAT and Customer Feedback. Be a point of escalation for queries and issues internally and externally. Managing 3rd parties to ensure a successful collaboration for clients. Carry out trend analysis on service tickets to highlight trending issues. Running and setting up a CAB with clients to ensure the change management process is being carried out successfully. Managing open risks to ensure they are mitigated against or eliminated. Know your client's environments to ensure a successful service. You will be accountable for delivering a successful service to your clients and be the go to person for any issues/queries on your accounts. Working alongside our client relationship manager's, Service Transition, Project managers and the service desk to ensure that the service is effective. Overseeing the transition of completed projects into live service. Handling and resolving customer complaints. Ensuring patching schedules are in place and executed successfully. Proactively scheduling firmware and patching updates. Using monitoring tools to identify missing updates or patches. Utilising ITSM tools to manage risks and ensure timely updates. Communicating effectively and holding quarterly Service Reviews. Maintaining regular catchups with clients to strengthen relationships. Creating and maintaining an internal knowledge system for SOPs and configuration. Maintaining and updating client CMDB's. Managing major and security incidents from start to finish. Creating P1 Reports for major and security incidents, including action plans for mitigation and prevention of future occurrences. Identifying and remediating issues on broken managed service contracts. Identifying and implementing improvements in service delivery processes. Conducting weekly/monthly Watch Points and Assessments. Managing an annual architectural review of client's estates to provide recommendations for improvement with key technical resources. Managing mini projects to ensure resources are aligned and significant progress is being made. Identify and communicate upsell opportunities for potential projects. To become involved in additional tasks as required. Be available out of hours for any critical issues if required.
Advertising locationLondonHours35Workplace policyHybridJob descriptionHere at evoke plc we're seeking an experienced Technology Controls Testing Manager to support delivery of the Group's UK Corporate Governance Code Provision 29 programme.Based in Leeds or London, you'll be responsible for independently assessing the design and operating effectiveness of material technology controls that support the resilience, security, availability and integrity of the Group's critical technology services.The successful candidate will have experience testing controls across areas such as technology operations, service monitoring, incident management, cyber security, access management, infrastructure security and technology governance. The role requires the ability to independently execute testing, identify control deficiencies, document findings, agree remediation plans with control owners and support management's year-end assessment of control effectiveness.What you will be doing:Execute Design Effectiveness (DE) and Operating Effectiveness (OE) testing of material technology controls.Conduct walkthroughs with Technology, Information Security and operational teams to understand control design and operation.Test controls relating to:Technology service availability and operational resilienceIncident management and response processesCyber security monitoring and threat detectionAccess management and privileged access controlsInfrastructure and network securityTechnology governance and oversight activitiesEvaluate the adequacy of control design and operating effectiveness.Identify control deficiencies, root causes and improvement opportunities.Produce clear testing documentation, findings and recommendations.Agree remediation actions with control owners and track delivery to completion.Support reporting of testing outcomes, deficiencies and remediation progress.Who we are looking for:We are committed to responsible gambling, and we are looking for people who can support our ethos. To apply to this post, you will have:Experience in ITGC, ITAC and system-reliance control testingExperience testing controls within complex technology environmentsAbility to independently perform walkthroughs, DE testing and OE testingExperience producing high-quality testing documentation and assurance reports.What we offer:Our roles offer more than just a job, you'll become part of the evoke family! We have created an environment where our people can thrive. Check out some of the fantastic benefits on offer:Family Support Industry-leading maternity and paternity leave and paid time off if you have caring responsibilities.Perks and discounts- Discounts at a range of high-street retailersFinancial compensation, pension, and bonus schemes.Health & wellbeing Tools and services to help support your well-being, including support with mental health and financial education. You will also have access to gym discounts and our cycle to work scheme.Hybrid working Our employees can work from home up 4 days with 1 day office time built in to ensure we get some face-to-face collaborative team time - and the chance for a coffee and a catch-up!More about evoke:We're a business that embraces change and progress. The power behind big name brands William Hill, 888 and Mr Green, evoke is the new name for 888 Holdings. Marking a new sense of purpose, direction and ambition for the business, there couldn't be a more exciting time to join us as we accelerate our journey to bring even greater delight to our customers with world-class betting and gaming experiences. That's the future. That's evoke.At evoke, you'll benefit from flexibility and a culture built on trust. We'll give you the space to be yourself and the tools you need to protect our customers while they play. We'll invest in your future to help you develop your unique strengths and build a career that's right for you.Apply:At evoke, we prioritise diversity, equity, and inclusion for the benefit of our company, employees, and communities. We foster a welcoming and safe workplace that values all forms of diversity and provides opportunities for growth.Sound good? Then you belong at our place! The first step in the recruitment process is kickstarting your application, followed by an initial screening call and an interview stage.Apply today to kickstart your application with the evoke Family!Business evoke
10/07/2026
Full time
Advertising locationLondonHours35Workplace policyHybridJob descriptionHere at evoke plc we're seeking an experienced Technology Controls Testing Manager to support delivery of the Group's UK Corporate Governance Code Provision 29 programme.Based in Leeds or London, you'll be responsible for independently assessing the design and operating effectiveness of material technology controls that support the resilience, security, availability and integrity of the Group's critical technology services.The successful candidate will have experience testing controls across areas such as technology operations, service monitoring, incident management, cyber security, access management, infrastructure security and technology governance. The role requires the ability to independently execute testing, identify control deficiencies, document findings, agree remediation plans with control owners and support management's year-end assessment of control effectiveness.What you will be doing:Execute Design Effectiveness (DE) and Operating Effectiveness (OE) testing of material technology controls.Conduct walkthroughs with Technology, Information Security and operational teams to understand control design and operation.Test controls relating to:Technology service availability and operational resilienceIncident management and response processesCyber security monitoring and threat detectionAccess management and privileged access controlsInfrastructure and network securityTechnology governance and oversight activitiesEvaluate the adequacy of control design and operating effectiveness.Identify control deficiencies, root causes and improvement opportunities.Produce clear testing documentation, findings and recommendations.Agree remediation actions with control owners and track delivery to completion.Support reporting of testing outcomes, deficiencies and remediation progress.Who we are looking for:We are committed to responsible gambling, and we are looking for people who can support our ethos. To apply to this post, you will have:Experience in ITGC, ITAC and system-reliance control testingExperience testing controls within complex technology environmentsAbility to independently perform walkthroughs, DE testing and OE testingExperience producing high-quality testing documentation and assurance reports.What we offer:Our roles offer more than just a job, you'll become part of the evoke family! We have created an environment where our people can thrive. Check out some of the fantastic benefits on offer:Family Support Industry-leading maternity and paternity leave and paid time off if you have caring responsibilities.Perks and discounts- Discounts at a range of high-street retailersFinancial compensation, pension, and bonus schemes.Health & wellbeing Tools and services to help support your well-being, including support with mental health and financial education. You will also have access to gym discounts and our cycle to work scheme.Hybrid working Our employees can work from home up 4 days with 1 day office time built in to ensure we get some face-to-face collaborative team time - and the chance for a coffee and a catch-up!More about evoke:We're a business that embraces change and progress. The power behind big name brands William Hill, 888 and Mr Green, evoke is the new name for 888 Holdings. Marking a new sense of purpose, direction and ambition for the business, there couldn't be a more exciting time to join us as we accelerate our journey to bring even greater delight to our customers with world-class betting and gaming experiences. That's the future. That's evoke.At evoke, you'll benefit from flexibility and a culture built on trust. We'll give you the space to be yourself and the tools you need to protect our customers while they play. We'll invest in your future to help you develop your unique strengths and build a career that's right for you.Apply:At evoke, we prioritise diversity, equity, and inclusion for the benefit of our company, employees, and communities. We foster a welcoming and safe workplace that values all forms of diversity and provides opportunities for growth.Sound good? Then you belong at our place! The first step in the recruitment process is kickstarting your application, followed by an initial screening call and an interview stage.Apply today to kickstart your application with the evoke Family!Business evoke
Sword is a leading provider of business technology solutions within the Energy, Public and Finance Sectors, driving real transformation change within our clients. We use proven technology, specialist teams and domain expertise to build solid technical foundations across platforms, data and business applications. We have a passion for using technology to solve business problems, working in partnership with our clients to help in achieving their goals. We are seeking an experienced IT Project Manager to lead the delivery of digital and technology initiatives, including product development and innovation-focused programmes. The role will involve managing end-to-end project delivery across IT and business functions, with exposure to R&D environments. Experience within Operational Technology (OT) networks and cyber security environments is desirable. Lead the end-to-end delivery of IT and digital projects, ensuring alignment with business objectives, timelines, and budgets Manage the full project lifecycle, from initiation and planning through to delivery and transition to support Drive product development initiatives, working closely with technical teams, product owners, and stakeholders to deliver customer centric solutions Support R&D and innovation projects Engage and manage stakeholders at all levels, ensuring clear communication and alignment throughout delivery Coordinate cross functional teams Manage project risks, issues, dependencies, and governance processes effectively Ensure adherence to project delivery frameworks (Agile, Waterfall, or hybrid) and organisational standards Monitor and report on project progress, performance, and financials Proven experience delivering IT projects within complex environments (ideally within regulated industries such as energy, utilities, or infrastructure) Excellent communication and stakeholder management skills. Strong planning, risk management, and reporting capability. Experience working within utilities, energy, regulated, or critical national infrastructure environments. Comfortable running projects in fluid and evolving environments Experienced working with multiple suppliers and integrators Pragmatic, delivery focused and able to bring structure where needed Ability to adapt and tailor delivery approaches to optimise project outcomes Strong understanding of risk and issue management, including development of mitigation and contingency plans Experience supporting or working within R&D or innovation focused initiatives Track record of managing multiple projects and stakeholders simultaneously Strong communication, leadership, and stakeholder management skills Experience with project governance, reporting, and financial management Experience in OT networks & cyber is desirable At Sword, our core values and culture are based on caring about our people, investing in training and career development and building inclusive teams where we are all encouraged to contribute to achieve success. We offer comprehensive benefits designed to support your professional development and enhance your overall quality of life. In addition to aCompetitive Salary, here's what you can expect as part of our benefits package: Personalised Career Development:We create a development plan customised to your goals and aspirations, with a range of learning and development opportunities within a culture that encourages growth. Flexible working:Flexible work arrangements to support your work life balance. We can't promise to always be able to meet every request, however are keen to discuss your individual preferences to make it work where we can. A Fantastic Benefits Package:This includes generous annual leave allowance, enhanced family friendly benefits, pension scheme, access to private health, well being, and insurance schemes, an employee assistance programme, discounted cash plan and more At Sword we are dedicated to fostering a diverse and inclusive workplace and are proud to be an equal opportunities employer, ensuring that all applicants receive fair and equal consideration for employment, regardless of whether they meet every requirement. If you don't tick all the boxes but feel you have some of the relevant skills and experience we're looking for, please do consider applying and highlight your transferable skills and experience. We embrace diversity in all its forms, valuing individuals regardless of age, disability, gender identity or reassignment, marital or civil partner status, pregnancy or maternity status, race, colour, nationality, ethnic or national origin, religion or belief, sex or sexual orientation. Your perspective and potential are important to us. If we can do anything to help make the hiring process more accessible, please let our talent acquisition team know when you apply so we can support any adjustments.
10/07/2026
Full time
Sword is a leading provider of business technology solutions within the Energy, Public and Finance Sectors, driving real transformation change within our clients. We use proven technology, specialist teams and domain expertise to build solid technical foundations across platforms, data and business applications. We have a passion for using technology to solve business problems, working in partnership with our clients to help in achieving their goals. We are seeking an experienced IT Project Manager to lead the delivery of digital and technology initiatives, including product development and innovation-focused programmes. The role will involve managing end-to-end project delivery across IT and business functions, with exposure to R&D environments. Experience within Operational Technology (OT) networks and cyber security environments is desirable. Lead the end-to-end delivery of IT and digital projects, ensuring alignment with business objectives, timelines, and budgets Manage the full project lifecycle, from initiation and planning through to delivery and transition to support Drive product development initiatives, working closely with technical teams, product owners, and stakeholders to deliver customer centric solutions Support R&D and innovation projects Engage and manage stakeholders at all levels, ensuring clear communication and alignment throughout delivery Coordinate cross functional teams Manage project risks, issues, dependencies, and governance processes effectively Ensure adherence to project delivery frameworks (Agile, Waterfall, or hybrid) and organisational standards Monitor and report on project progress, performance, and financials Proven experience delivering IT projects within complex environments (ideally within regulated industries such as energy, utilities, or infrastructure) Excellent communication and stakeholder management skills. Strong planning, risk management, and reporting capability. Experience working within utilities, energy, regulated, or critical national infrastructure environments. Comfortable running projects in fluid and evolving environments Experienced working with multiple suppliers and integrators Pragmatic, delivery focused and able to bring structure where needed Ability to adapt and tailor delivery approaches to optimise project outcomes Strong understanding of risk and issue management, including development of mitigation and contingency plans Experience supporting or working within R&D or innovation focused initiatives Track record of managing multiple projects and stakeholders simultaneously Strong communication, leadership, and stakeholder management skills Experience with project governance, reporting, and financial management Experience in OT networks & cyber is desirable At Sword, our core values and culture are based on caring about our people, investing in training and career development and building inclusive teams where we are all encouraged to contribute to achieve success. We offer comprehensive benefits designed to support your professional development and enhance your overall quality of life. In addition to aCompetitive Salary, here's what you can expect as part of our benefits package: Personalised Career Development:We create a development plan customised to your goals and aspirations, with a range of learning and development opportunities within a culture that encourages growth. Flexible working:Flexible work arrangements to support your work life balance. We can't promise to always be able to meet every request, however are keen to discuss your individual preferences to make it work where we can. A Fantastic Benefits Package:This includes generous annual leave allowance, enhanced family friendly benefits, pension scheme, access to private health, well being, and insurance schemes, an employee assistance programme, discounted cash plan and more At Sword we are dedicated to fostering a diverse and inclusive workplace and are proud to be an equal opportunities employer, ensuring that all applicants receive fair and equal consideration for employment, regardless of whether they meet every requirement. If you don't tick all the boxes but feel you have some of the relevant skills and experience we're looking for, please do consider applying and highlight your transferable skills and experience. We embrace diversity in all its forms, valuing individuals regardless of age, disability, gender identity or reassignment, marital or civil partner status, pregnancy or maternity status, race, colour, nationality, ethnic or national origin, religion or belief, sex or sexual orientation. Your perspective and potential are important to us. If we can do anything to help make the hiring process more accessible, please let our talent acquisition team know when you apply so we can support any adjustments.
Advertising locationLondonHours35Workplace policyHybridJob descriptionHere at evoke plc we're seeking an experienced Technology Controls Testing Manager to support delivery of the Group's UK Corporate Governance Code Provision 29 programme.Based in Leeds or London, you'll be responsible for independently assessing the design and operating effectiveness of material technology controls that support the resilience, security, availability and integrity of the Group's critical technology services.The successful candidate will have experience testing controls across areas such as technology operations, service monitoring, incident management, cyber security, access management, infrastructure security and technology governance. The role requires the ability to independently execute testing, identify control deficiencies, document findings, agree remediation plans with control owners and support management's year-end assessment of control effectiveness.What you will be doing:Execute Design Effectiveness (DE) and Operating Effectiveness (OE) testing of material technology controls.Conduct walkthroughs with Technology, Information Security and operational teams to understand control design and operation.Test controls relating to:Technology service availability and operational resilienceIncident management and response processesCyber security monitoring and threat detectionAccess management and privileged access controlsInfrastructure and network securityTechnology governance and oversight activitiesEvaluate the adequacy of control design and operating effectiveness.Identify control deficiencies, root causes and improvement opportunities.Produce clear testing documentation, findings and recommendations.Agree remediation actions with control owners and track delivery to completion.Support reporting of testing outcomes, deficiencies and remediation progress.Who we are looking for:We are committed to responsible gambling, and we are looking for people who can support our ethos. To apply to this post, you will have:Experience in ITGC, ITAC and system-reliance control testingExperience testing controls within complex technology environmentsAbility to independently perform walkthroughs, DE testing and OE testingExperience producing high-quality testing documentation and assurance reports.What we offer:Our roles offer more than just a job, you'll become part of the evoke family! We have created an environment where our people can thrive. Check out some of the fantastic benefits on offer:Family Support Industry-leading maternity and paternity leave and paid time off if you have caring responsibilities.Perks and discounts- Discounts at a range of high-street retailersFinancial compensation, pension, and bonus schemes.Health & wellbeing Tools and services to help support your well-being, including support with mental health and financial education. You will also have access to gym discounts and our cycle to work scheme.Hybrid working Our employees can work from home up 4 days with 1 day office time built in to ensure we get some face-to-face collaborative team time - and the chance for a coffee and a catch-up!More about evoke:We're a business that embraces change and progress. The power behind big name brands William Hill, 888 and Mr Green, evoke is the new name for 888 Holdings. Marking a new sense of purpose, direction and ambition for the business, there couldn't be a more exciting time to join us as we accelerate our journey to bring even greater delight to our customers with world-class betting and gaming experiences. That's the future. That's evoke.At evoke, you'll benefit from flexibility and a culture built on trust. We'll give you the space to be yourself and the tools you need to protect our customers while they play. We'll invest in your future to help you develop your unique strengths and build a career that's right for you.Apply:At evoke, we prioritise diversity, equity, and inclusion for the benefit of our company, employees, and communities. We foster a welcoming and safe workplace that values all forms of diversity and provides opportunities for growth.Sound good? Then you belong at our place! The first step in the recruitment process is kickstarting your application, followed by an initial screening call and an interview stage.Apply today to kickstart your application with the evoke Family!Business evoke
10/07/2026
Full time
Advertising locationLondonHours35Workplace policyHybridJob descriptionHere at evoke plc we're seeking an experienced Technology Controls Testing Manager to support delivery of the Group's UK Corporate Governance Code Provision 29 programme.Based in Leeds or London, you'll be responsible for independently assessing the design and operating effectiveness of material technology controls that support the resilience, security, availability and integrity of the Group's critical technology services.The successful candidate will have experience testing controls across areas such as technology operations, service monitoring, incident management, cyber security, access management, infrastructure security and technology governance. The role requires the ability to independently execute testing, identify control deficiencies, document findings, agree remediation plans with control owners and support management's year-end assessment of control effectiveness.What you will be doing:Execute Design Effectiveness (DE) and Operating Effectiveness (OE) testing of material technology controls.Conduct walkthroughs with Technology, Information Security and operational teams to understand control design and operation.Test controls relating to:Technology service availability and operational resilienceIncident management and response processesCyber security monitoring and threat detectionAccess management and privileged access controlsInfrastructure and network securityTechnology governance and oversight activitiesEvaluate the adequacy of control design and operating effectiveness.Identify control deficiencies, root causes and improvement opportunities.Produce clear testing documentation, findings and recommendations.Agree remediation actions with control owners and track delivery to completion.Support reporting of testing outcomes, deficiencies and remediation progress.Who we are looking for:We are committed to responsible gambling, and we are looking for people who can support our ethos. To apply to this post, you will have:Experience in ITGC, ITAC and system-reliance control testingExperience testing controls within complex technology environmentsAbility to independently perform walkthroughs, DE testing and OE testingExperience producing high-quality testing documentation and assurance reports.What we offer:Our roles offer more than just a job, you'll become part of the evoke family! We have created an environment where our people can thrive. Check out some of the fantastic benefits on offer:Family Support Industry-leading maternity and paternity leave and paid time off if you have caring responsibilities.Perks and discounts- Discounts at a range of high-street retailersFinancial compensation, pension, and bonus schemes.Health & wellbeing Tools and services to help support your well-being, including support with mental health and financial education. You will also have access to gym discounts and our cycle to work scheme.Hybrid working Our employees can work from home up 4 days with 1 day office time built in to ensure we get some face-to-face collaborative team time - and the chance for a coffee and a catch-up!More about evoke:We're a business that embraces change and progress. The power behind big name brands William Hill, 888 and Mr Green, evoke is the new name for 888 Holdings. Marking a new sense of purpose, direction and ambition for the business, there couldn't be a more exciting time to join us as we accelerate our journey to bring even greater delight to our customers with world-class betting and gaming experiences. That's the future. That's evoke.At evoke, you'll benefit from flexibility and a culture built on trust. We'll give you the space to be yourself and the tools you need to protect our customers while they play. We'll invest in your future to help you develop your unique strengths and build a career that's right for you.Apply:At evoke, we prioritise diversity, equity, and inclusion for the benefit of our company, employees, and communities. We foster a welcoming and safe workplace that values all forms of diversity and provides opportunities for growth.Sound good? Then you belong at our place! The first step in the recruitment process is kickstarting your application, followed by an initial screening call and an interview stage.Apply today to kickstart your application with the evoke Family!Business evoke
Access Manager (FTC 12-months) About the Project Transport for London (TfL) has awarded Indra a long term contract to operate, develop, enhance and expand ticketing and access control systems across London's transport network through to 2034, with extension options to 2039. This programme covers the maintenance, operation and evolution of a large scale, complex ecosystem, including turnstiles, validators, ticket machines, sales terminals, back office systems, payment gateways, IT infrastructure and cybersecurity that supports over 8.6 million daily journeys. Therefore, Indra will become TfL's strategic technology partner to guarantee the operation and evolution of the world's largest and most sophisticated ticketing system. Drawing on over 30 years of experience in urban public transport solutions, Indra will manage and evolve all aspects of the system. The project also envisages, in partnership with TfL, the implementation of new technologies to develop the system, make it more efficient and automate key processes; in short, to jointly create the next generation of the ticketing system for London. Role Overview The Access Manager is accountable for overseeing and controlling logical and physical access across the Proteus service. The role ensures that access to systems, applications, environments, facilities and privileged functions is granted only to authorised individuals. Working closely with operational, security and business stakeholders, the Access Manager ensures adherence to security policies, contractual obligations, regulatory requirements and audit standards while enabling effective service delivery. Key Responsibilities Access Control Governance Manage the complete access control lifecycle for users, groups and service accounts. Define, maintain and enforce role based access models and least privilege principles. Ensure appropriate segregation of duties controls are implemented and maintained. Review and authorise access requests within approved governance frameworks. Identity Lifecycle Administration Coordinate the provisioning, amendment and removal of user access rights. Ensure access is revoked promptly following role changes, transfers or employee departures. Maintain accurate records of access requests, approvals, modifications and removals. Privileged Access Management Administer privileged, elevated and administrative accounts in accordance with security standards. Oversee privileged credential management activities, including password rotation processes. Support the deployment, maintenance and governance of privileged access management (PAM) capabilities. Compliance, Assurance and Audit Facilitate periodic user access reviews and recertification activities with application and system owners. Provide evidence and documentation to support internal, customer and external audits. Ensure ongoing compliance with ISO 27001, PCI DSS, contractual obligations and relevant security frameworks. Maintain comprehensive audit records for all access related activities. Identity Services and Authentication Support integration activities involving identity providers and authentication platforms. Assist with the implementation and enforcement of multi factor authentication controls. Govern the management of service accounts and other non person identities. Physical Access Oversight Coordinate authorised access to offices, secure locations, laboratories and data centre facilities as required. Ensure contractor and visitor access is managed in accordance with approved security procedures. Operational Support and Escalation Serve as the primary point of contact for access related issues, incidents and escalations. Support Service Desk teams with authentication, account and permission related investigations. Contribute to major incident reviews where identity or access controls may be a contributing factor. Reporting and Metrics Develop and maintain reporting on access requests, approvals, exceptions, compliance status and operational performance. Escalate security risks, access control weaknesses and policy breaches where identified. Skills and Experience Essential Experience administering Identity and Access Management (IAM) processes within enterprise environments. Working knowledge of Microsoft Active Directory, Microsoft Entra ID or comparable identity management platforms. Strong understanding of role based access control, least privilege principles and segregation of duties. Experience working with privileged access management technologies and processes. Knowledge of governance, compliance and audit requirements related to access management. Strong communication, stakeholder engagement and documentation capabilities. Ability to collaborate effectively with security, infrastructure, application and operational teams. Desirable ITIL Foundation certification or equivalent. Knowledge of, or certification in, ISO 27001. Security certifications such as CISSP, CISM or equivalent. Experience operating within transport, critical national infrastructure or other highly regulated environments. Key Deliverables Access Management Strategy, procedures and supporting documentation. Access request, approval and revocation records. Periodic access review and recertification reports. Audit evidence packs and compliance artefacts. Access matrices, entitlement models and role definitions. KPI reporting and management dashboards. Key Stakeholders Information Security Manager Service Desk Manager Infrastructure and Cloud Operations Teams Application and System Owners HR and Joiner/Mover/Leaver Process Owners Physical Security and Facilities Functions Customer Security Representatives Internal and External Auditors Holidays: 25 days per annum + 8 days bank holidays (options to buy/sell days). Pension - 4% employee and 4% employer. Private medical insurance (including dental & optical). Life assurance. Income protection. Employee assistance programs. Flexible/remote working options. Charitable initiatives. Social events (formal & informal). Learning and development programs. Innovative & collaborative work environment. Indra is an equal employment opportunity employer. Applicants are considered without regard to race, colour, religion, sex, sexual orientation, gender identity, origin, disability or other characteristics protected by law.
10/07/2026
Full time
Access Manager (FTC 12-months) About the Project Transport for London (TfL) has awarded Indra a long term contract to operate, develop, enhance and expand ticketing and access control systems across London's transport network through to 2034, with extension options to 2039. This programme covers the maintenance, operation and evolution of a large scale, complex ecosystem, including turnstiles, validators, ticket machines, sales terminals, back office systems, payment gateways, IT infrastructure and cybersecurity that supports over 8.6 million daily journeys. Therefore, Indra will become TfL's strategic technology partner to guarantee the operation and evolution of the world's largest and most sophisticated ticketing system. Drawing on over 30 years of experience in urban public transport solutions, Indra will manage and evolve all aspects of the system. The project also envisages, in partnership with TfL, the implementation of new technologies to develop the system, make it more efficient and automate key processes; in short, to jointly create the next generation of the ticketing system for London. Role Overview The Access Manager is accountable for overseeing and controlling logical and physical access across the Proteus service. The role ensures that access to systems, applications, environments, facilities and privileged functions is granted only to authorised individuals. Working closely with operational, security and business stakeholders, the Access Manager ensures adherence to security policies, contractual obligations, regulatory requirements and audit standards while enabling effective service delivery. Key Responsibilities Access Control Governance Manage the complete access control lifecycle for users, groups and service accounts. Define, maintain and enforce role based access models and least privilege principles. Ensure appropriate segregation of duties controls are implemented and maintained. Review and authorise access requests within approved governance frameworks. Identity Lifecycle Administration Coordinate the provisioning, amendment and removal of user access rights. Ensure access is revoked promptly following role changes, transfers or employee departures. Maintain accurate records of access requests, approvals, modifications and removals. Privileged Access Management Administer privileged, elevated and administrative accounts in accordance with security standards. Oversee privileged credential management activities, including password rotation processes. Support the deployment, maintenance and governance of privileged access management (PAM) capabilities. Compliance, Assurance and Audit Facilitate periodic user access reviews and recertification activities with application and system owners. Provide evidence and documentation to support internal, customer and external audits. Ensure ongoing compliance with ISO 27001, PCI DSS, contractual obligations and relevant security frameworks. Maintain comprehensive audit records for all access related activities. Identity Services and Authentication Support integration activities involving identity providers and authentication platforms. Assist with the implementation and enforcement of multi factor authentication controls. Govern the management of service accounts and other non person identities. Physical Access Oversight Coordinate authorised access to offices, secure locations, laboratories and data centre facilities as required. Ensure contractor and visitor access is managed in accordance with approved security procedures. Operational Support and Escalation Serve as the primary point of contact for access related issues, incidents and escalations. Support Service Desk teams with authentication, account and permission related investigations. Contribute to major incident reviews where identity or access controls may be a contributing factor. Reporting and Metrics Develop and maintain reporting on access requests, approvals, exceptions, compliance status and operational performance. Escalate security risks, access control weaknesses and policy breaches where identified. Skills and Experience Essential Experience administering Identity and Access Management (IAM) processes within enterprise environments. Working knowledge of Microsoft Active Directory, Microsoft Entra ID or comparable identity management platforms. Strong understanding of role based access control, least privilege principles and segregation of duties. Experience working with privileged access management technologies and processes. Knowledge of governance, compliance and audit requirements related to access management. Strong communication, stakeholder engagement and documentation capabilities. Ability to collaborate effectively with security, infrastructure, application and operational teams. Desirable ITIL Foundation certification or equivalent. Knowledge of, or certification in, ISO 27001. Security certifications such as CISSP, CISM or equivalent. Experience operating within transport, critical national infrastructure or other highly regulated environments. Key Deliverables Access Management Strategy, procedures and supporting documentation. Access request, approval and revocation records. Periodic access review and recertification reports. Audit evidence packs and compliance artefacts. Access matrices, entitlement models and role definitions. KPI reporting and management dashboards. Key Stakeholders Information Security Manager Service Desk Manager Infrastructure and Cloud Operations Teams Application and System Owners HR and Joiner/Mover/Leaver Process Owners Physical Security and Facilities Functions Customer Security Representatives Internal and External Auditors Holidays: 25 days per annum + 8 days bank holidays (options to buy/sell days). Pension - 4% employee and 4% employer. Private medical insurance (including dental & optical). Life assurance. Income protection. Employee assistance programs. Flexible/remote working options. Charitable initiatives. Social events (formal & informal). Learning and development programs. Innovative & collaborative work environment. Indra is an equal employment opportunity employer. Applicants are considered without regard to race, colour, religion, sex, sexual orientation, gender identity, origin, disability or other characteristics protected by law.
Head of Infrastructure and Security Job Type: Perm Location: Devon/Hybrid (This is a hybrid working position combining home and occasional onsite working under the guiding principles for such roles. The working pattern and requirement for site attendance for essential meetings will be agreed between line manager and post-holder). Hours: Full-time, 35 hours per week, 08.30-16.30, Monday-Friday Salary: £63,813 per annum Contract: Permanent Closing Date: Sunday 2 August 2026 (the role may close earlier than advertised; please apply promptly). About the Role As Head of Infrastructure and Security, you will lead the strategic direction, design, and delivery of the technology infrastructure and security capabilities, ensuring that IT infrastructure services are secure, resilient, and scalable and aligned with business needs. Your principal duties and responsibilities include overseeing robust cybersecurity measures, ensuring regulatory compliance, and embedding effective governance to manage risk and optimise performance, directly contributing to the delivery of the organisation's strategic priorities. Developing and implementing infrastructure and security strategies aligned with organisational goals, ensuring technology platforms are efficient and capable of supporting future growth and innovation. Providing expert advice on emerging technologies and security threats to inform strategic planning related to digital investment and risk mitigation. Overseeing the design, operation, maintenance and optimisation of networks, servers, storage, and cloud platforms and related services, ensuring these are resilient and efficient. Leading cybersecurity initiatives including conducting risk assessments, vulnerability management, and incident response. Establishing, maintaining and continuously improving IT governance frameworks, including policies, processes, standards and controls that support secure and effective service delivery. Managing audits, ensuring findings are addressed, risks mitigated and the organisation remains fully compliant with data protection legislation and cybersecurity expectations. Leading, supporting and developing infrastructure and security teams, fostering a culture of innovation and continuous improvement. About You We are looking for a candidate who has: Experience in senior IT leadership roles within infrastructure and security domains. A strong knowledge of cybersecurity frameworks and best practices. Proven experience of managing hybrid environments, including on premises and cloud technologies. Working experience of aligning IT infrastructure and security initiatives with organisational objectives. Proven ability to lead and develop technical teams. Strong stakeholder engagement skills, and the ability to translate complex technical concepts into clear business language. An analytical approach to solving complex technical and security challenges. Benefits Competitive pension. 31 days holiday (including Bank holidays), rising to 34 days after each full year of service. Wellbeing team. Recorded Pilates and Yoga classes. Long service awards. Healthshield plan. Free parking. Subsidised restaurant and shop. About the Organisation Join one of the UK's largest international animal welfare charities, currently supporting projects in over 35 countries worldwide, working for a world where donkeys and mules live free from suffering and their contribution to humanity is fully valued. The Charity is a Disability Confident Employer, committed to safeguarding and promoting the welfare of vulnerable people (children and adults) and expects all staff and volunteers to undertake this commitment. Applicants will be subject to safer recruitment processes, including an application for a Disclosure and Barring Service (DBS) check where required for the post.
10/07/2026
Full time
Head of Infrastructure and Security Job Type: Perm Location: Devon/Hybrid (This is a hybrid working position combining home and occasional onsite working under the guiding principles for such roles. The working pattern and requirement for site attendance for essential meetings will be agreed between line manager and post-holder). Hours: Full-time, 35 hours per week, 08.30-16.30, Monday-Friday Salary: £63,813 per annum Contract: Permanent Closing Date: Sunday 2 August 2026 (the role may close earlier than advertised; please apply promptly). About the Role As Head of Infrastructure and Security, you will lead the strategic direction, design, and delivery of the technology infrastructure and security capabilities, ensuring that IT infrastructure services are secure, resilient, and scalable and aligned with business needs. Your principal duties and responsibilities include overseeing robust cybersecurity measures, ensuring regulatory compliance, and embedding effective governance to manage risk and optimise performance, directly contributing to the delivery of the organisation's strategic priorities. Developing and implementing infrastructure and security strategies aligned with organisational goals, ensuring technology platforms are efficient and capable of supporting future growth and innovation. Providing expert advice on emerging technologies and security threats to inform strategic planning related to digital investment and risk mitigation. Overseeing the design, operation, maintenance and optimisation of networks, servers, storage, and cloud platforms and related services, ensuring these are resilient and efficient. Leading cybersecurity initiatives including conducting risk assessments, vulnerability management, and incident response. Establishing, maintaining and continuously improving IT governance frameworks, including policies, processes, standards and controls that support secure and effective service delivery. Managing audits, ensuring findings are addressed, risks mitigated and the organisation remains fully compliant with data protection legislation and cybersecurity expectations. Leading, supporting and developing infrastructure and security teams, fostering a culture of innovation and continuous improvement. About You We are looking for a candidate who has: Experience in senior IT leadership roles within infrastructure and security domains. A strong knowledge of cybersecurity frameworks and best practices. Proven experience of managing hybrid environments, including on premises and cloud technologies. Working experience of aligning IT infrastructure and security initiatives with organisational objectives. Proven ability to lead and develop technical teams. Strong stakeholder engagement skills, and the ability to translate complex technical concepts into clear business language. An analytical approach to solving complex technical and security challenges. Benefits Competitive pension. 31 days holiday (including Bank holidays), rising to 34 days after each full year of service. Wellbeing team. Recorded Pilates and Yoga classes. Long service awards. Healthshield plan. Free parking. Subsidised restaurant and shop. About the Organisation Join one of the UK's largest international animal welfare charities, currently supporting projects in over 35 countries worldwide, working for a world where donkeys and mules live free from suffering and their contribution to humanity is fully valued. The Charity is a Disability Confident Employer, committed to safeguarding and promoting the welfare of vulnerable people (children and adults) and expects all staff and volunteers to undertake this commitment. Applicants will be subject to safer recruitment processes, including an application for a Disclosure and Barring Service (DBS) check where required for the post.
Role Overview The Business Development Manager is a target carrying new business role responsible for driving strategic growth across FluidOne's managed IT services, connectivity, cyber security, cloud, communications and wider Connected Cloud portfolio. The role is expected to operate at a senior and strategic level with prospective clients, engaging business owners, senior stakeholders and IT decision makers to understand wider commercial drivers, business challenges, risk, budget and long term priorities. The Business Development Manager will shape value led solutions, lead opportunities through qualification, proposal, negotiation and close, and convert prospects into long term recurring revenue customers. Working closely with the Commercial Director, sales colleagues, pre sales, technical and delivery teams, this role suits someone who can move beyond product led selling, build credibility with senior decision makers and position FluidOne as a trusted technology partner. Responsibilities Strategic new business development: Identify, target and secure new customers across FluidOne's portfolio, focusing on higher value opportunities where a consultative and commercially led sales approach is required. Qualified pipeline ownership: Build, manage and progress a healthy pipeline of qualified opportunities, taking ownership beyond initial lead generation and driving prospects through each stage of the sales cycle. Senior prospect engagement: Engage credibly with business owners, senior stakeholders, IT leaders and operational decision makers to understand their challenges, priorities, risks, budgets and wider commercial objectives. Strategic, solution led selling: Position FluidOne's services in a consultative way, linking technology solutions to customer risk, operational improvement, commercial outcomes and long term value rather than relying on product led selling. Commercial qualification: Qualify opportunities effectively, ensuring the right level of customer need, authority, budget, timescale, strategic fit and commercial return before committing internal resource. Proposal leadership: Lead the creation of commercially sound proposals, pricing and customer presentations, coordinating pre sales, technical, procurement and sales support input to produce a strong, credible customer proposition. Commercial negotiation: Manage commercial discussions, objections, contract terms and close plans to convert qualified opportunities into profitable recurring revenue. Target delivery: Take ownership of personal sales targets, including new business revenue, gross profit, recurring revenue and agreed activity measures, with accountability for both activity quality and commercial outcome. CRM and forecasting: Maintain accurate CRM records, opportunity notes, next steps, close dates and forecast information to support clear reporting and commercial planning. Internal collaboration: Work closely with account management, sales support, pre sales, technical, service delivery, operations, finance and procurement teams to ensure opportunities are shaped, priced and handed over correctly. Market awareness: Maintain strong awareness of the local business market, competitor activity, customer buying trends and relevant technology developments to support effective prospecting and customer conversations. Customer handover: Ensure newly won customers are handed over smoothly into delivery, service and account management teams with clear documentation, expectations and commercial detail. Requirements Proven experience in target carrying new business sales, ideally within managed services, IT, telecoms, cyber security, cloud, connectivity or a related technology environment. Strong commercial awareness with the ability to identify profitable opportunities, understand customer value drivers and shape conversations around business outcomes rather than individual products. Confident prospecting, networking and relationship building skills, with the ability to open doors and develop credible relationships with senior decision makers. Consultative and strategic selling approach with the ability to understand customer challenges, identify wider business impact and shape appropriate solutions. Excellent communication, questioning and listening skills. Strong negotiation and closing skills, with confidence managing objections and commercial discussions. Comfortable leading more complex sales conversations, coordinating internal specialists and maintaining ownership of the customer relationship throughout the sales process. Ability to manage a structured sales pipeline and maintain accurate CRM and forecasting information. Self motivated, resilient and target driven, with the discipline to manage activity and follow opportunities through to completion. Able to work collaboratively with technical, operational and commercial teams to deliver the right outcome for customers and business. Disclaimer The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed. Benefits after probationary period Subsidised health and dental care Employee Assistance Programme (EAP) Life assurance (3x salary) FluidOne breakfast and refreshments on office days Pension contribution - 5% company contribution Generous holiday entitlement One day off for birthday Half price internet connectivity Department incentives FluidOne is an equal opportunities provider and welcomes applications regardless of sex, marital status, ethnic origin, disability, religion, sexual orientation, or age.
10/07/2026
Full time
Role Overview The Business Development Manager is a target carrying new business role responsible for driving strategic growth across FluidOne's managed IT services, connectivity, cyber security, cloud, communications and wider Connected Cloud portfolio. The role is expected to operate at a senior and strategic level with prospective clients, engaging business owners, senior stakeholders and IT decision makers to understand wider commercial drivers, business challenges, risk, budget and long term priorities. The Business Development Manager will shape value led solutions, lead opportunities through qualification, proposal, negotiation and close, and convert prospects into long term recurring revenue customers. Working closely with the Commercial Director, sales colleagues, pre sales, technical and delivery teams, this role suits someone who can move beyond product led selling, build credibility with senior decision makers and position FluidOne as a trusted technology partner. Responsibilities Strategic new business development: Identify, target and secure new customers across FluidOne's portfolio, focusing on higher value opportunities where a consultative and commercially led sales approach is required. Qualified pipeline ownership: Build, manage and progress a healthy pipeline of qualified opportunities, taking ownership beyond initial lead generation and driving prospects through each stage of the sales cycle. Senior prospect engagement: Engage credibly with business owners, senior stakeholders, IT leaders and operational decision makers to understand their challenges, priorities, risks, budgets and wider commercial objectives. Strategic, solution led selling: Position FluidOne's services in a consultative way, linking technology solutions to customer risk, operational improvement, commercial outcomes and long term value rather than relying on product led selling. Commercial qualification: Qualify opportunities effectively, ensuring the right level of customer need, authority, budget, timescale, strategic fit and commercial return before committing internal resource. Proposal leadership: Lead the creation of commercially sound proposals, pricing and customer presentations, coordinating pre sales, technical, procurement and sales support input to produce a strong, credible customer proposition. Commercial negotiation: Manage commercial discussions, objections, contract terms and close plans to convert qualified opportunities into profitable recurring revenue. Target delivery: Take ownership of personal sales targets, including new business revenue, gross profit, recurring revenue and agreed activity measures, with accountability for both activity quality and commercial outcome. CRM and forecasting: Maintain accurate CRM records, opportunity notes, next steps, close dates and forecast information to support clear reporting and commercial planning. Internal collaboration: Work closely with account management, sales support, pre sales, technical, service delivery, operations, finance and procurement teams to ensure opportunities are shaped, priced and handed over correctly. Market awareness: Maintain strong awareness of the local business market, competitor activity, customer buying trends and relevant technology developments to support effective prospecting and customer conversations. Customer handover: Ensure newly won customers are handed over smoothly into delivery, service and account management teams with clear documentation, expectations and commercial detail. Requirements Proven experience in target carrying new business sales, ideally within managed services, IT, telecoms, cyber security, cloud, connectivity or a related technology environment. Strong commercial awareness with the ability to identify profitable opportunities, understand customer value drivers and shape conversations around business outcomes rather than individual products. Confident prospecting, networking and relationship building skills, with the ability to open doors and develop credible relationships with senior decision makers. Consultative and strategic selling approach with the ability to understand customer challenges, identify wider business impact and shape appropriate solutions. Excellent communication, questioning and listening skills. Strong negotiation and closing skills, with confidence managing objections and commercial discussions. Comfortable leading more complex sales conversations, coordinating internal specialists and maintaining ownership of the customer relationship throughout the sales process. Ability to manage a structured sales pipeline and maintain accurate CRM and forecasting information. Self motivated, resilient and target driven, with the discipline to manage activity and follow opportunities through to completion. Able to work collaboratively with technical, operational and commercial teams to deliver the right outcome for customers and business. Disclaimer The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed. Benefits after probationary period Subsidised health and dental care Employee Assistance Programme (EAP) Life assurance (3x salary) FluidOne breakfast and refreshments on office days Pension contribution - 5% company contribution Generous holiday entitlement One day off for birthday Half price internet connectivity Department incentives FluidOne is an equal opportunities provider and welcomes applications regardless of sex, marital status, ethnic origin, disability, religion, sexual orientation, or age.
